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## STRATEGIC AIRLINES PTY LTD

Family Assistance Plan

Introduction

The Foreign Air Strategic Airlines Family Su pport Act of 1997, as amended by the Wendell

H. Ford Aviation Investment and Reform Act for the 21st Century and the Vision 100- Century of Aviation Reauthorization Act) (tog ether, the "Act"), applies to most foreign air carriers holding economic authority from the U. S. Department of Transportation ("DOT" or "Department"). The Act requires that such a ca rrier file with the National Transportation Safety Board ("NTSB") and the Department a pl an for addressing the needs of families of passengers involved in an aircraft accident th at occurs within the United States, that involves an aircraft under its control, and that results in a major loss of life (an "aircraft accident" or "accident"). The Act requires su ch plans to include certain assurances and information regarding the foreign air carrier's intended communications with families. Strategic Airlines Pty Ltd ("Strategic Airlines") is submitting this updated plan as required by the Act and the Department. This Family Assistance Plan (the "Plan") is intended to promote: (1) the best interests of surviving passengers and families of passengers involved in an aircraft accident, (2) treating survivors an d families with dignity, and (3) respect for the cultural and religious background s of survivors and families.

The Act defines "passenger" as including empl oyees of air carriers or foreign air carriers aboard an aircraft, as well as any other passeng er aboard an aircraft, regardless of revenue, non-revenue, or other status. Accordingly, St rategic Airlines will apply this Plan to all persons aboard an aircraft operated by Strate gic Airlines under its DOT authority to provide foreign air transportation (a "Strategic Airlines aircraft"). The terms "persons" and "passengers" are both used in this Plan as th e context requires. There is no intention to make any distinction between the terms for purposes of this Plan.

Strategic Airlines also operates service in co untries other than the United States. If it

volunteers assistance to United States citizens within the United States with respect to an

aircraft accident outside the United States in volving major loss of life, Strategic Airlines will consult with the NTSB and the U.S. Department of State on the provision of such

assistance.

Toll-Free Telephone Number

In the event of an aircraft accident involving a Strategic Airlines aircraft, Strategic Airlines will launch the Kenyon International Call Cen tre (KICC). Kenyon will then establish a reliable, toll-free telephone number and provide or arrange for personnel to take calls to such number from the families of all persons aboard the aircraft. Strategic Airlines will publicize the toll-free number by providing it to the DOT, the NTSB, the organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), and the news media. Strategic Airlines will provide the toll-free number to the foregoing as soon as practicable after Strategic Airlines confirms that one of its aircraft was involved in an accident, that- 2 - the accident resulted in significant loss of life, and the KICC is operational. The toll-free number also will be provided to any other gr oup or person requesting it. Kenyon will provide suitably trained personnel to answer calls to the toll-free number. These personnel will be prepared to answer questions likely to be asked by families of persons aboard the aircraft. Families calling the toll-free numbe r will be updated on the accident as

information becomes available.

Notification Process

Strategic Airlines will notify the immediate fa milies of persons aboard a Strategic Airlines aircraft involved in an accident, before provid ing any public notice of the names of the passengers, by using the services of the Am erican Red Cross or any other organization designated for the accident by the NTSB und er 49 U.S.C. § 1136(a)(2) if such reliance is practical. Otherwise, Strategic Airlines will use the services of suitably-trained personnel to provide this notification. Strategic Airlines recognizes the Act's preference for in-person notification to the extent practicable.

Strategic Airlines will provide notice to the immediate family of any person aboard the aircraft as soon as Strategic Airlines has ve rified that the person was aboard the aircraft, whether or not the names of all the persons aboard the aircraft have been verified. For purposes of this Plan, immediate family me ans a passenger's parent or legal guardian, spouse, child, brother or sister, or nearest living relative.

Notification of Family Support Services

Strategic Airlines will provide, immediately up on request, to the director of family support services designated for the accident under 49 U.S.C. § 1136(a)(1), and to the American Red Cross or other organization designated for th e accident under 49 U.S.C. § 1136(a)(2), a list of the names of the persons aboard the aircraft based on the best information available at the time the list was requested, regardless of whether or not such names have been

verified.

Family Assurances

The family of each passenger will be consulted about the disposition of all remains and personal effects of the passenger that are with in the control of Strategic Airlines and, if requested by the family, any possession (regardle ss of its condition) of the passenger will be returned to the family unless it is required for the accident investigation or a criminal investigation. Normally, authorities should return identifiable personal effects to the passenger's family rather than having Strategi c Airlines assume possession of them. Authorities should determine the disposition of unidentifiable personal effects. If Strategic Airlines obtains control of any unclaimed passenger possession, it will retain that possession for not less than 18 months after the date of the accident.

The local medical examiner or coroner is resp onsible for the positive identification of fatalities. If a passenger has died, the medi cal examiner or coroner will provide official notification of death to the passenger's fa mily. The medical examiner or coroner is responsible for the disposition of both identifiable and unidentifiable human remains.- 3 - For injured passengers, the hospital to which they are admitted is responsible for status updates. However, to the extent Strategic Air lines has information on the condition of such passengers, it will share such information with their immediate families.

Monument Construction

Should Strategic Airlines decide to constru ct a monument in the United States to the passengers aboard a Strategic Airl ines aircraft involved in an accident, it will consult the immediate family of each passenger regardin g the construction and any inscription to be included on the monument. Strategic Airlin es will honor a request from a passenger's immediate family to remove any reference to that passenger's name from the monument or to omit that passenger's name from any dedication speech for the monument.

Treatment of Immediate Family Members

Strategic Airlines will provide equal treatment under this Plan to the families of all

passengers.

Assistance from Other Organizations

Strategic Airlines will work with the Amer ican Red Cross, or any other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis to ensure that family members of passengers receive an appropriate level of services and assistance following an accident.

Compensation for Services Provid ed by Designated Organization

Strategic Airlines will provide reasonable comp ensation to the American Red Cross or other organization designated for the accident under 49 U.S.C. § 1136(a)(2) for services and assistance provided by the organization on S trategic Airlines' behalf to the families of persons aboard a Strategic Airlines aircraft invo lved in an accident. Strategic Airlines will expect the designated organization to prov ide a detailed accounting of services and assistance for which compensation is to be provided.

Family Traveling to Accident Site

Strategic Airlines will assist the immediate fa milies of persons aboard a Strategic Airlines aircraft involved in an accident in traveling to the location of the accident and provide for their physical care while they are staying at such location.

Notice Concerning Liabilit y for Manmade Structures

Should an accident involving Strategic Airlines result in significant damage to a manmade structure or other property on the ground that is not government-owned, Strategic Airlines will promptly provide written notice, to the exte nt practicable, directly to the owner of the structure or other property abo ut liability for any property damage and means for obtaining compensation. Among other things, this written notice will advise the owner: (a) to contact the insurer of the property as the authoritat ive source for information about coverage and compensation; (b) to not rely on unofficial information offered by Strategic Airlines- 4 - representatives about compensation by Stra tegic Airlines for accident-site property damage; and (c) to obtain photographic or ot her detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident

site.

Simultaneous Electronic Transmission of NTSB Hearing

Strategic Airlines recognizes that the NTSB may conduct a public hearing or comparable proceeding concerning an accident involving Strate gic Airlines. If that proceeding occurs at a location greater than 80 miles from the accide nt site, Strategic Airlines will ensure that the proceeding is made available, simultaneou sly, by electronic means, and at locations open to the public, at the U.S. origin and/or destination points for the relevant flight.

Resources/Training Commitment

Strategic Airlines will commit sufficient resou rces to carry out this Plan. It will provide adequate training to Strategic Airlines employees and agents likely to be involved in family assistance functions so that Strategic Airlines can meet the needs of survivors and family members following an accident. Strategic Air lines also may engage the assistance of trained, specialized emergency response and family assistance providers.