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STRATEGIC AIRLINES PTY LTD 

Family Assistance Plan 

Introduction 

The Foreign Air Strategic Airlines Family Support Act of 1997, as amended by the Wendell 

H. Ford Aviation Investment and Reform Act for the 21st Century and the Vision 100-

Century of Aviation Reauthorization Act) (together, the "Act"), applies to most foreign air 

carriers holding economic authority from the U.S. Department of Transportation ("DOT" or 

"Department"). The Act requires that such a carrier file with the National Transportation 

Safety Board ("NTSB") and the Department a plan for addressing the needs of families of 

passengers involved in an aircraft accident that occurs within the United States, that 

involves an aircraft under its control, and that results in a major loss of life (an "aircraft 

accident" or "accident"). The Act requires such plans to include certain assurances and 

information regarding the foreign air carrier's intended communications with families. 

Strategic Airlines Pty Ltd ("Strategic Airlines") is submitting this updated plan as required 

by the Act and the Department. This Family Assistance Plan (the "Plan") is intended to 

promote: (1) the best interests of surviving passengers and families of passengers involved 

in an aircraft accident, (2) treating survivors and families with dignity, and (3) respect for 

the cultural and religious backgrounds of survivors and families. 

The Act defines "passenger" as including employees of air carriers or foreign air carriers 

aboard an aircraft, as well as any other passenger aboard an aircraft, regardless of revenue, 

non-revenue, or other status. Accordingly, Strategic Airlines will apply this Plan to all 

persons aboard an aircraft operated by Strategic Airlines under its DOT authority to 

provide foreign air transportation (a "Strategic Airlines aircraft"). The terms "persons" and 

"passengers" are both used in this Plan as the context requires. There is no intention to 

make any distinction between the terms for purposes of this Plan. 

Strategic Airlines also operates service in countries other than the United States. If it 

volunteers assistance to United States citizens within the United States with respect to an 

aircraft accident outside the United States involving major loss of life, Strategic Airlines 

will consult with the NTSB and the U.S. Department of State on the provision of such 

assistance. 

Toll-Free Telephone Number 

In the event of an aircraft accident involving a Strategic Airlines aircraft, Strategic Airlines 

will launch the Kenyon International Call Centre (KICC). Kenyon will then establish a 

reliable, toll-free telephone number and provide or arrange for personnel to take calls to 

such number from the families of all persons aboard the aircraft. Strategic Airlines will 

publicize the toll-free number by providing it to the DOT, the NTSB, the organization 

designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), and the news media. 

Strategic Airlines will provide the toll-free number to the foregoing as soon as practicable 

after Strategic Airlines confirms that one of its aircraft was involved in an accident, that 
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the accident resulted in significant loss of life, and the KICC is operational. The toll-free 

number also will be provided to any other group or person requesting it. Kenyon will 

provide suitably trained personnel to answer calls to the toll-free number. These personnel 

will be prepared to answer questions likely to be asked by families of persons aboard the 

aircraft. Families calling the toll-free number will be updated on the accident as 

information becomes available. 

Notification Process 

Strategic Airlines will notify the immediate families of persons aboard a Strategic Airlines 

aircraft involved in an accident, before providing any public notice of the names of the 

passengers, by using the services of the American Red Cross or any other organization 

designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2) if such reliance is 

practical. Otherwise, Strategic Airlines will use the services of suitably-trained personnel 

to provide this notification. Strategic Airlines recognizes the Act's preference for in-person 

notification to the extent practicable. 

Strategic Airlines will provide notice to the immediate family of any person aboard the 

aircraft as soon as Strategic Airlines has verified that the person was aboard the aircraft, 

whether or not the names of all the persons aboard the aircraft have been verified. For 

purposes of this Plan, immediate family means a passenger's parent or legal guardian, 

spouse, child, brother or sister, or nearest living relative. 

Notification of Family Support Services 

Strategic Airlines will provide, immediately upon request, to the director of family support 

services designated for the accident under 49 U.S.C. § 1136(a)(1), and to the American Red 

Cross or other organization designated for the accident under 49 U.S.C. § 1136(a)(2), a list 

of the names of the persons aboard the aircraft based on the best information available at 

the time the list was requested, regardless of whether or not such names have been 

verified. 

Family Assurances 

The family of each passenger will be consulted about the disposition of all remains and 

personal effects of the passenger that are within the control of Strategic Airlines and, if 

requested by the family, any possession (regardless of its condition) of the passenger will be 

returned to the family unless it is required for the accident investigation or a criminal 

investigation. Normally, authorities should return identifiable personal effects to the 

passenger's family rather than having Strategic Airlines assume possession of them. 

Authorities should determine the disposition of unidentifiable personal effects. If Strategic 

Airlines obtains control of any unclaimed passenger possession, it will retain that 

possession for not less than 18 months after the date of the accident. 

The local medical examiner or coroner is responsible for the positive identification of 

fatalities. If a passenger has died, the medical examiner or coroner will provide official 

notification of death to the passenger's family. The medical examiner or coroner is 

responsible for the disposition of both identifiable and unidentifiable human remains. 
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For injured passengers, the hospital to which they are admitted is responsible for status 

updates. However, to the extent Strategic Airlines has information on the condition of such 

passengers, it will share such information with their immediate families. 

Monument Construction

Should Strategic Airlines decide to construct a monument in the United States to the 

passengers aboard a Strategic Airlines aircraft involved in an accident, it will consult the 

immediate family of each passenger regarding the construction and any inscription to be 

included on the monument. Strategic Airlines will honor a request from a passenger's 

immediate family to remove any reference to that passenger's name from the monument or 

to omit that passenger's name from any dedication speech for the monument. 

Treatment of Immediate Family Members 

Strategic Airlines will provide equal treatment under this Plan to the families of all 

passengers. 

Assistance from Other Organizations

Strategic Airlines will work with the American Red Cross, or any other organization 

designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis 

to ensure that family members of passengers receive an appropriate level of services and 

assistance following an accident. 

Compensation for Services Provided by Designated Organization 

Strategic Airlines will provide reasonable compensation to the American Red Cross or other 

organization designated for the accident under 49 U.S.C. § 1136(a)(2) for services and 

assistance provided by the organization on Strategic Airlines' behalf to the families of 

persons aboard a Strategic Airlines aircraft involved in an accident. Strategic Airlines will 

expect the designated organization to provide a detailed accounting of services and 

assistance for which compensation is to be provided. 

Family Traveling to Accident Site 

Strategic Airlines will assist the immediate families of persons aboard a Strategic Airlines 

aircraft involved in an accident in traveling to the location of the accident and provide for 

their physical care while they are staying at such location. 

Notice Concerning Liability for Manmade Structures 

Should an accident involving Strategic Airlines result in significant damage to a manmade 

structure or other property on the ground that is not government-owned, Strategic Airlines 

will promptly provide written notice, to the extent practicable, directly to the owner of the 

structure or other property about liability for any property damage and means for obtaining 

compensation. Among other things, this written notice will advise the owner: (a) to contact 

the insurer of the property as the authoritative source for information about coverage and 

compensation; (b) to not rely on unofficial information offered by Strategic Airlines 
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representatives about compensation by Strategic Airlines for accident-site property 

damage; and (c) to obtain photographic or other detailed evidence of property damage as 

soon as possible after the accident, consistent with restrictions on access to the accident 

site. 

Simultaneous Electronic Transmission of NTSB Hearing 

Strategic Airlines recognizes that the NTSB may conduct a public hearing or comparable 

proceeding concerning an accident involving Strategic Airlines. If that proceeding occurs at 

a location greater than 80 miles from the accident site, Strategic Airlines will ensure that 

the proceeding is made available, simultaneously, by electronic means, and at locations 

open to the public, at the U.S. origin and/or destination points for the relevant flight. 

Resources/Training Commitment

Strategic Airlines will commit sufficient resources to carry out this Plan. It will provide 

adequate training to Strategic Airlines employees and agents likely to be involved in family 

assistance functions so that Strategic Airlines can meet the needs of survivors and family 

members following an accident. Strategic Airlines also may engage the assistance of 

trained, specialized emergency response and family assistance providers.