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[Federal Register Volume 79, Number 100 (Friday, May 23, 2014)]
[Notices]
[Pages 29819-29820]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-11903]

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NATIONAL FOUNDATION FOR THE ARTS AND THE HUMANITIES

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Institute of Museum and Library Services, The National 
Foundation for the Arts and the Humanities.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, IMLS has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service

[[Page 29820]]

Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA) 
(44 U.S.C. 3501 et. seq.).

DATES: Comments must be submitted by June 22, 2014.

ADDRESSES: Send comments regarding these information collections to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, 725 Seventeenth Street NW., Washington, DC 20503, Attention: 
FRA Desk Officer. Alternatively, comments may be sent via email to the 
Office of Information and Regulatory Affairs (OIRA), Office of 
Management and Budget, at the following address: oira_submissions@omb.eop.gov.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Matthew Birnbaum, Ph.D., Evaluation and Research 
Officer, Planning, Research and Evaluation, Institute of Museum and 
Library Services, 1800 M St. NW., 9th Floor, Washington, DC 20036. Dr. 
Birnbaum can be reached by Telephone: 202-653-4760, Fax: 202- 653-4601, 
or by email at mbirnbaum@imls.gov, or by teletype (TTY/TDD) for persons 
with hearing difficulty at 202-653-4614.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of February 14, 2014 (FR Vol. 79, No. 
31, page 9003).
    Below we provide the projected average estimates for the next three 
years:
    Current Actions: Renew collection of information.
    Type of Review: Renew Collection.
    OMB Number: 0081.
    Agency Number: 3137.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 5.
    Annual responses: 4,900.
    Frequency of Response: Once per request.
    Average minutes per response: 55 minutes.
    Burden hours: 3,900 hours.
    Total Annual Costs: $38,102.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: May 19, 2014.
Kim A. Miller,
Management Analyst, Office of Planning, Research and Evaluation.
[FR Doc. 2014-11903 Filed 5-22-14; 8:45 am]
BILLING CODE 7036-01-P
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