Department of Homeland Security
 

FEMA’s Progress in Implementing 


Employee Credentials 


OIG-12-89 June 2012
 
OFFICE ICE OF INSPECTOR GENERAL GENERAL 

Department of Homeland Security 

'I: ashington, OC _0528 / www.oig.dhs.gov /www.oig.dhs.gov 

JUN 1 5 2012 JUN 1 5 2012 

MEMORANDUM FOR: MEMORANDUM FOR: Robert Fenton Robert Fenton 

Associate Administrator Associate Administrator 

Response and Recovery Response and Recovery 

Federal Emergency Management Agency Federal Emergency Management Agency 

/~ Jj) ' /! / 

FROM: FROM: Anne L. Richards alf;¡ ~J Anne L. Richards tf.!4VJL,1o( ~~ 

Assistant Inspector General for Audits Assistant Inspector General for Audits 

SUBJECT: SUBJECT: FEMA's Progress in Implementing Employee Credentials FEMA's Progress in Implementing Employee Credentials 

Attached for your action is our final report, FEMA's Progress in Implementing Employee Attached for your action is our final report, FEMA's Progress in Implementing Employee 

Credentials. We incorporated the formal comments Credentials. We incorporated the formal comments from FEMA's Office of Policy and from FEMA's Office of Policy and 

Program Analysis in the final report. Program Analysis in the final report. 

The report contains three recommendations aimed at improving FEMA's credentialing The report contains three recommendations aimed at improving FEMA's credentialing 

program. Your office concurred with all three recommendations. Based on information program. Your office concurred with all three recommendations. Based on information 

provided in your response to the draft report, we consider the recommendation(s) provided in your response to the draft report, we consider the recommendation(s} 

resolved. Once your office has fully implemented the recommendations, please submit resolved. Once your office has fully implemented the recommendations, please submit 

a formal closeout letter to us within 30 days so that we may close the recommendation(s). a formal closeout letter to us within 30 days so that we may close the recommendation(s}. 

The memorandum should be accompanied by evidence of completion of agreed-upon The memorandum should be accompanied by evidence of completion of agreed-upon 

corrective actions and the disposition of any monetary amounts. corrective actions and the disposition of any monetary amounts. 

Consistent with our responsibility under the Inspector Generol Act, we are providing Consistent with our responsibility under the Inspector General Act, we are providing 

copies of our report to appropriate congressional committees with oversight and copies of our report to appropriate congressional committees with oversight and 

appropriation responsibility over the Department of Homeland Security. We will post appropriation responsibility over the Department of Homeland Security. We will post 

the report on our website for public dissemination. the report on our website for public dissemination. 

Please call me with any questions, or your staff may contact John E. McCoy II, Please call me with any questions, or your staff may contact John E. McCoy II, 

Deputy Assistant Inspector General for Audits, at (202) 254-4100. Deputy Assistant Inspector General for Audits, at (202) 254-4100. 

Attachment Attachment 
OFFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

Table of Contents 

Executive Summary ............................................................................................................. 1 

Background ........................................................................................................................ 2 

Results of Review ................................................................................................................ 4 

Developing a Credentialing Program ...................................................................... 4 

Recommendations ................................................................................................. 9 

Management Comments and OIG Analysis ........................................................... 9 

Appendixes 

Appendix A: Purpose, Scope, and Methodology ................................................. 11 

Appendix B: Management Comments to the Draft Report ................................. 12 

Appendix C: Major Contributors to This Report .................................................. 15 

Appendix D: Report Distribution .......................................................................... 16 

Abbreviations 

ADD Automated Deployment Database 

CORE Cadre of On-Call Response/Recovery Employees 

DHS Department of Homeland Security 

DRWD Disaster Reserve Workforce Division 

FEMA Federal Emergency Management Agency 

FQS FEMA Qualification System 

FY fiscal year 

GAO Government Accountability Office 

IT information technology 

OIG Office of Inspector General 

PKEMRA Post-KatrinafEmergencyfManagementfReformfActfoff2006

PFT Permanent Full-Time 

QRB Qualification Review Board 

www.oig.dhs.gov OIG-12-89 
OFFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

Executive Summary

The Federal Emergency Management Agency (FEMA) must have a trained, effective disaster 

workforce to carry out its mission. In 2006, Congress passed the Post-KatrinafEmergencyf

ManagementfReformfActfoff2006, as amended, which created a basis for credentialing 

emergency response providers. FEMA defines credentialing as a system for qualification 

and certification of the agency workforce through experience, training, and demonstrated 

performance. We performed this review to determine the status of FEMA’s credentialing 

program implementation. 

In response to Post-KatrinafEmergencyfManagementfReformfAct off2006frequirements, 

FEMA’s Disaster Reserve Workforce Division launched an agency-wide credentialing effort 

in June 2008. That effort resulted in the creation of the agency’s credentialing program. 

Since then, the program has been transferred to a different office, and the scope of the 

credentialing program has increased significantly. 

FEMA has not completed implementation of the credentialing program. FEMA has not 

identified an information technology system to track the training, development, and 

deployment of disaster employees. It does not have a detailed information technology 

plan, documented costs, projected schedule, and capability and/or performance 

requirements to support the information technology implementation. Budget and staffing 

costs for system development have not been provided to us, and FEMA officials are still 

assessing training and curriculum needs. Once implemented, the credentialing program 

should strengthen FEMA’s ability to deliver high-quality and efficient services during 

disaster response. 

We made three recommendations that, when implemented, should assist FEMA in 

completing the credentialing process, as well as finalizing the information technology 

acquisition and training development necessary to track disaster employees. FEMA 

concurred with the recommendations. 

www.oig.dhs.gov 1 OIG-12-89 
 

 

 

OFFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

Background 

Hurricane Katrina severely tested disaster management at the Federal, State, and local 

levels and revealed weaknesses in the basic elements of preparing for, responding to, 

and recovering from a catastrophic disaster.1 One weakness consistently mentioned 

was FEMA’s need for a trained, effective disaster workforce. FEMA’s disaster workforce 

consists mainly of Reservists, who are employed on an intermittent basis. FEMA 

struggled to provide enough staff in response to Hurricane Katrina and did not have an 

automated system to deploy more than 5,000 disaster personnel on short notice. New 

hires did not receive adequate training during FEMA’s accelerated orientation process 

after Hurricane Katrina, and FEMA did not have a central training records management 

system. The shortage of qualified staff for key positions negatively impacted FEMA’s 

response and recovery operation.2

The Post-KatrinafEmergencyfManagementfReformfActfoff2006 (PKEMRA) was enacted to 

address the agency’s shortcomings. PKEMRA provides a guideline for rebuilding FEMA’s 

permanent and reserve workforces through tools such as a strategic human capital plan, 

structured career paths, and recruitment and retention bonuses. 

FEMA has a diverse workforce composed of permanent, temporary, and intermittent 

employee categories such as Permanent Full-Time (PFT),3

 Cadre of On-Call 

Response/Recovery Employees (CORE),4 and Disaster Assistance Employees—also 

known as Reservists.5

 Each category has different structures and includes occupational 

specialties. Currently, FEMA’s disaster workforce uses the cadre structure to identify 

employees who perform a specific operational program or function in support of 

agency-wide disaster operations. 

1

 GAO-09-59R,fActionsftofImplementfthefPost-KatrinafAct. 2

 DHS-OIG-10-123, FEMA’sfPreparednessfforfthefNextfCatastrophicfDisaster—AnfUpdate. 3

 PFT positions are full-time civil service jobs in the competitive service, filled according to a merit system 

where the best qualified candidates are chosen based on application and interview processes. 4

 CORE employees are hired under the authority and provisions of the RobertfT.fStaffordfDisasterfRelieff

andfEmergencyfAssistancefAct, as amended, which allows Federal agencies to appoint and fix the

compensation of such personnel without regard to the competitive service provisions of title 5 of the 

Code of Federal Regulations. CORE positions are temporary, excepted service appointments with specific

“not to exceed” dates. 

5

 Disaster Assistance Employees (Reservists) are Federal employees who work on an on-call, intermittent 

basis. Reservists form the major workforce for FEMA in times of emergency or disaster.

www.oig.dhs.gov 2 OIG-12-89 
OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

25 Functional Capabilities of FEMA’s Cadres 

Administration Information Technology 

Alternate Dispute Resolution Logistics 

Attorney Long Term Community 

Community Relations Recovery

Comptroller Mitigation 

Congressional Operation 

Contracting/Acquisitions Planning

Environmental/Historic Preservation Public Affairs 

Equal Rights Public Assistance 

Federal Coordinating Officer Safety 

Finance Security 

Human Capital Training 

Individual Assistance Disaster Generalist 

Source: FEMA Web site 11/15/2011.

www.oig.dhs.gov 3 OIG-12-89 
 

 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

identified that FEMA’s workforce generally did not have sufficient experience and 

training to perform the responsibilities of FEMA’s Public Assistance program efficiently. 

Some employees did not receive formal training until after a disaster had occurred. 

FEMA officials anticipated that the credentialing implementation would help correct this 

problem.6

Results of Review

Developing a Credentialing Program 

FEMA began the first credentialing effort in 2008, and followed this program 

with the FEMA Qualification System (FQS) in 2010. The FQS program was 

designed to define standards of qualification and certification of the FEMA 

workforce through experience, training, and demonstrated performance. 

However, several program implementation dates have not been met, temporary 

information systems are not integrated, and a comprehensive information 

technology (IT) plan is needed. 

Project Planning 

In response to PKEMRA’s requirements, FEMA’s Disaster Reserve Workforce 

Division (DRWD) launched an agency-wide credentialing effort in June 2008, 

which resulted in the creation of FEMA’s credentialing program. The program 

was responsible for the design and implementation of a plan to standardize the 

recruiting, training, and credentialing of FEMA’s Disaster Reserve Workforce.

This effort was modified in April 2009, as FEMA began implementing the AgencyWide Disaster Workforce Credentialing Plan, which identified the processes that 

all cadres must implement in order to ensure that FEMA applies a consistent and 

fair process to credential each cadre member. 

FEMA initially estimated that half of the Disaster Reserve Workforce would be 

credentialed by the second quarter of fiscal year (FY) 2012, with the remainder 

being fully credentialed by FY 2013. Half of the full-time workforce would be 

credentialed by FY 2013 and the rest by FY 2014. However, the DRWD stopped 

work on the program in September 2010, and the implementation was 

transferred to the Response Directorate and renamed the FEMA Qualification 

System (see figure 1). 

6

 DHS-OIG-10-26, AssessmentfoffFEMA’sfPublicfAssistancefProgramfPoliciesfandfProcedures.

www.oig.dhs.gov 4 OIG-12-89 
 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

Figure 1. 

Source: DHS-OIG, based on FEMA information. 

2006

•The Post-KatrinafEmergencyfManagementfReformfActfoff2006 (PKEMRA) was 

enacted to address the agency’s shortcomings and provide a guideline for 

rebuilding FEMA’s workforce.

2008

•Disaster Reserve Workforce Division establishes Disaster Assistance Employee 

credentialing effort and an Agency-wide credentialing effort. 

2010

•Implementation is transferred to the Response Directorate and named FEMA 

Qualification System. 

2011 •Began migration of employees to FEMA Qualification System. 

2012

•FQS IT system. (Planned)

•Training course development and delivery. (Planned)

FEMA defines the FQS as a system for qualification and certification of the FEMA 

workforce. FEMA leadership intends for the FQS to build on earlier credentialing 

initiatives, as well as best practices from other credentialing systems. According 

to FEMA, the FQS was modeled on the National Wildfire Coordinating Group 

credentialing system. The FQS defines the standards of qualification and 

certification of the FEMA workforce through experience, training, and 

demonstrated performance. Although FEMA’s credentialing will not result in a 

certification, license, or badge, it is designed to evaluate task performance and 

use qualification progression flowcharts to demonstrate skill development. As 

employees are evaluated, based on experience and training, they will be 

identified as “Trainee” or “Qualified” with a specific job title. Figure 2 presents 

an overview of the FQS process. 

www.oig.dhs.gov 5 OIG-12-89 
 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

Figure 2. 

FQS Process Overview
 

Source: FEMA Qualification System Guide for Incident Management and Incident Support Positions; March 2011. 

New PFT and CORE employees will attend the FEMA Employee Readiness

Program, where they will be briefed on FQS and allowed to choose a cadre and a 

disaster title. All newly hired Disaster Assistance Employees will adhere to FQS 

requirements for training, experience, and demonstrated performance.

FEMA Qualification Review Boards (QRBs) will be established in each Region. 

The FEMA Regional Administrator will select the QRB members. The QRBs will

determine employees’ credentialing qualification status. As of the end of our

fieldwork, no QRBs had been established. 

FEMA began the migration of employees to the FQS on June 19, 2011, with the 

transition scheduled to end on August 30, 2011. FEMA has separated all 

employees into two categories for the migration period: Incident Management 

and Incident Support. Approximately 9,000 employees are categorized as 

Incident Management; approximately 8,000 are categorized as Incident Support. 

Qualifications and evaluations were ongoing through June, July, and August 

2011. During the initial review, each employee was defined as “Qualified” or 

“Trainee.” FEMA describes trainees as personnel who have not completed the 

required training and experience for a job title. FEMA describes qualified 

personnel as those who have met the training and experience requirements. 

Once all qualifications and evaluations were completed, FEMA planned to send 

www.oig.dhs.gov 6 OIG-12-89
 

 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

out notification letters in August and September 2011. Full implementation of 

the program was scheduled for October 1, 2011. 

FEMA reported that 6,675 Incident Management employees had been identified 

as “Qualified” in their current position, and 2,620 had been identified as 

“Trainee.” However, at the end of fieldwork, no qualification notification letters 

had been distributed. Incident Support employees are to be identified as in the 

“Qualified” or “Trainee” categories by December 2012. 

Information Technology

FEMA faces challenges in implementing the IT systems that will support the FQS’ 

maintenance and tracking of the training, qualifications, and availability of 

Incident Management employees. FEMA staff said that the Automated 

Deployment Database (ADD), FEMA’s Employee Knowledge Center, and the 

Training Information Access System will serve as temporary solutions during the 

implementation of the FQS. The original DRWD credentialing implementation 

used the ADD and Web-ADD to identify and maintain a record of the personnel 

deployed during disasters. However, FEMA suspended the use of Web-ADD 

because it could not adequately monitor employee deployment readiness, 

length of deployment, or location data.7

FEMA officials said that they are currently looking at all functional and program 

requirements to help refine the path forward. They confirmed that a system 

analysis is being conducted on options for an FQS credentialing/tracking system. 

FQS program officials acknowledge that there is a great deal of work still to be 

done to develop the FQS. 

FEMA has not updated its IT systems with employee job title or qualification 

information (identifying them as “Qualified” or “Trainee”). We identified similar 

challenges in a prior audit report. We concluded that the agency’s automated 

deployment system needed updates to allow managers to supervise Disaster 

Assistance Employees and monitor deployment readiness, length of deployment, 

and employee location.8

7

 DHS-OIG-10-123, FEMA’sfPreparednessfforfthefNextfCatastrophicfDisaster—AnfUpdate. 8

 DHS-OIG-10-115,fFEMA’sfManagementfoffDisasterfAssistancefEmployeefDeploymentfandfPayrollf

Processes.

www.oig.dhs.gov 7 OIG-12-89 
OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

9

developed, mance

Conclusion

9

www.oig.dhs.gov 8 OIG-12-89 
 

 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

capability and/or performance requirements to support the FQS IT 

implementation. 

Prior reports have identified the need to expedite the implementation of the

credentialing program. Until the program is completely implemented, FEMA will 

continue to be challenged to deliver services that are consistent in quality and 

efficiency during a disaster response. 

Recommendations 

We recommend that the Federal Emergency Management Agency’s Director, 

Incident Workforce Management Office: 

Recommendation #1:

Establish and implement an approved FEMA Qualification System project plan, 

with defined metrics and timeframes that ensure adequate project planning and 

program transparency.

Recommendation #2: 

Implement a comprehensive information technology system to track 

credentialing, training, and deployment information. In doing so, consider using 

commercial off-the-shelf systems. 

Recommendation #3: 

Develop a detailed plan and budget for the training and course development 

needed to implement the FEMA Qualification System.

Management Comments and OIG Analysis 

FEMA submitted formal comments to our report. A copy of the FEMA response 

in included as appendix B. FEMA concurred with all recommendations. Our 

analysis of the FEMA response to the recommendations follows. 

Recommendation #1: Establish and implement an approved FEMA Qualification 

System project plan, with defined metrics and timeframes that ensure adequate 

project planning and program transparency. 

Management Response: FEMA concurred with this recommendation. FEMA 

stated that it will develop a project plan in FY 2012. FEMA also reported that it is 

www.oig.dhs.gov 9 OIG-12-89 
 

 

 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

finalizing the following three FQS documents that will provide the doctrine and 

overarching guidance to enable FEMA to formulate the recommended plan 

above and define metrics and timelines: (1) the FQS Guidance Document that 

will govern the FQS Program, (2) the FQS Evaluator’s Guide, and (3) the 

Qualification Review Board Guide. 

OIG Analysis: We consider FEMA’s actions responsive and consider the 

recommendation resolved, but it will remain open until a formal closeout letter 

and supporting documentation are provided. 

Recommendation #2: Implement a comprehensive information technology 

system to track credentialing, training, and deployment information. In doing so, 

consider using commercial off-the-shelf systems. 

Management Response: FEMA concurred with this recommendation and stated 

that it has identified and committed to using the Bureau of Land Management's 

Incident Qualifications and Certification System (lQCS). FEMA reported that it 

will be joining other Federal departments and agencies already using the system 

to credential their own personnel. FEMA plans to implement IQCS by October 1, 

2012. 

OIG Analysis: We consider FEMA’s actions responsive and consider the 

recommendation resolved, but it will remain open until a formal closeout letter 

and supporting documentation are provided. 

Recommendation #3: Develop a detailed plan and budget for the training and 

course development needed to implement the FEMA Qualification System. 

Management Response: FEMA concurred with this recommendation and 

reported that it plans to (1) develop needed FQS-related courses in FYs 2012–

2013 and (2) develop, revise, and consolidate future coursework as needed. 

FEMA also stated that a budget for training and course development has been 

developed, but approval has not yet been received. 

OIG Analysis: We consider FEMA’s actions responsive and consider the 

recommendation resolved, but it will remain open until a formal closeout letter 

and supporting documentation are provided. 

www.oig.dhs.gov 10 OIG-12-89 
 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

Appendix A 

Purpose, Scope, and Methodology

The Department of Homeland Security (DHS) Office of Inspector General (OIG) was 

established by the HomelandfSecurityfActfoff2002 (Public Law 107-296) by amendment 

to the InspectorfGeneralfActfoff1978. This is one of a series of audit, inspection, and 

special reports prepared as part of our oversight responsibilities to promote economy, 

efficiency, and effectiveness within the Department. 

The purpose of our review was to determine the status of FEMA’s implementation of 

the FQS program. We focused on the implementation timeframes, curriculum 

development, and supporting documentation. We interviewed officials from the FQS 

program, and collected and reviewed documents and plans relevant to the FQS and 

prior credentialing efforts. We also reviewed FEMA policies, memorandums, and 

organization charts. We reviewed prior Federal audit reports. Our fieldwork was 

performed in Washington, DC. 

Relevant criteria included the Post-KatrinafEmergencyfManagementfReformfActfoff2006. 

We conducted this review between July and November 2011. 

We conducted this review under the authority of the InspectorfGeneralfActfoff1978, as

amended, and according to the Quality Standards for Inspections issued by the Council 

of the Inspectors General on Integrity and Efficiency.

www.oig.dhs.gov 11 OIG-12-89 
O

 

FFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

Appendix B 

Management Comments to the Draft Report

U,S. Deporla.nl cfHomel. nd S~u ri ty 

R~h nglon, DC 20.5211 

'lQ , Homeland ~ Security 

APR 2 7 1012 

.\IIEMORANDUM FOR: Anne L. Richards 

Assistant inspector General ror Audits 

Office of the Inspector General 

,{ , 'W 

FROM: David J. KaufmDn ...Jt/...f,.Ii<;"""" 

Director 

Office of Policy and Program Analysis 

SUBJECT: FEMA's Response Lo DIG Drafi Repon, FEIvIA 's Progress ill 

implemelltil1g Employee Credentials 

The Federal Emergency Management Agency (FEMA) appreciates the opportunity to review and 

rcspond to the Department of Homeland Security (01 IS) Office of Inspector General (O IG) Draft 

Report, FEMA's Progress ill Implementing Employee Ooedellflals. The report focused on the 

implementation status of the FEMA Qualification System (FQS) and identified measures that can 

be taken to enhance the FQS program's overall effectivencss. As FEMA works towards refining 

its programs, the DIG's analysis of program impl ementation benefits Ollf ability to continuously 

improve our activities. As requested. we bave provided written comments on the draft report as 

well as specific responses to each recommendation. 

Overa ll Comments 

FEMA notes that the audit team conducted research all this project between July and Novt:mber 

2011. Since November 201 1, FEMA has made si gnificant progress in our cftarts to implement 

employee credentialing. Specific<llly: 

FEMA issued qual ification letters to its current disaster workforce employees on 

January 3, 2012. At present, 75 percent of tile disaster resc(ve workforce is 

credentialed as qualified and 25 percent are under trainee status. 

• FEMA leadership has identified an infonnmion technology system to track the training, 

development, and deployment of its disaster workforce. FEMA has committed to use the 

Bureau of Land Management" s Incident Qualifications and Certi fi cation System (IQCS) and 

is sehedulcd to implement IQCS by October 1,2012. Further, once thc FQS Guidance 

Document is approved, FEMA will begin the migration of employee job titles and 

qualification infonnation into FEMA IT Systems by cadre. 

FEMA's force structure requirements will intonn disaster ass!gnments for all 

empluyees, including Pennam::nl Full-Time (PFD , Cuun:: urOn-Cull 

Response/Recovery Employees (CORE), and Reservists. The force structure 

identifies the appropri ate size, gr:1des, (I emographics, locations, functions, stnlCtllre, 

www.oig.dhs.gov 12 OIG-12-89 
 

OFFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

and composition of the workforce needed to address current and future disaster 

workload requirements. It will allow FEMA to identify and address skill gaps or 

deficiencies in mission critical occupations. 

• Of] 36 courses requiring modification or development under FQS, 83 have been completed 

and are in various stages of pilot testing. 

Response to Recommendations 

OIG Recommendation #1: Establish and implement an approved FEMA Qualification System 

project plan, with defined metries and timeframes that ensure adequate documentation of project 

planning and program transparency. 

FEMA Response to Recommendation #1: FEMA concurs with this recommendation. FEMA is 

currently finalizing the following three PQS documents that will provide the doctrine and 

overarching guidance to enable FEMA to fonnulate the recommended plan above and define metries 

and timelines: 1) the FQS Guidance Document that will govern the FQS Program; 2) the FQS 

Evaluator's Guide; and 3) the Qualification Review Board Guide. A project plan will be developed 

in Fiscal Year 2012. 

OIG Recommendation #2: hnpiement a comprehensive information technology system to track 

credentialing, training, and deployment infonnation. Consider commercial off~the~shelf systems 

used by other public or private organizations. 

FEMA Response to Recommendation #2: FEMA concurs with this recommendation. After a 

review of the various options to track credentialing, trruning, and deployment infonnation, FEMA 

leadership has identified and committed to use the Bureau of Land Management's Incident 

Qualifications and Certification System (IQCS) and will be joining other Federal Departments and 

Agencies already using thc system to credential their own personnel. FEMA is scheduled to 

implement 1QCS by October I, 2012. 

OIG Recommendation #3: Develop a detailed plan and budget for the training and course 

development needed to implement the FEMA Qualification System. 

FEMA Response to Recommendation #3: FEMA concurs with this recommendation. The plan for 

course development and revision is as follows: 

• During FY 12 and 13, disaster courses will be developed, revised, and consolidated as 

needed. 

• After FY 13, courses will be revised or developed every three years !!: when the Agency 

doctrine changes!!! if there are legislative changes (e.g., Equal Rights Office and Alternative 

Dispute Resolution (ADR) have annual1egislative changes requiring updates to their 

courses). 

A budget for training and course development has been developed, but approval has not yct been 

received. 

2 

www.oig.dhs.gov 13 OIG-12-89 
 

OFFICE OF INSPECTOR GENERAL 

 Department of Homeland Security 

Once again. thank. you for the opportunity to comment on the findings and recommendations of 

the OIG Draft Report on FbMA '8 Progress in Implementing Employee Credentials prior to its 

publication. We look forward to working with you on future homeland security emergency 

management engagements to improve FEMA programs and initiatives. Please fecI free to 

provide any comments/concerns to our Chief Audit Liaison, Mr. Brad Shefka, 202~646* 1308. 

3 

www.oig.dhs.gov 14 OIG-12-89 
 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

Appendix C 

Major Contributors to this Report 

Donald Bumgardner, Division Director 

Eric Young, Inspection Manager 

Meredith Needham, Program Analyst 

Douglas Campbell, Program Analyst 

Kevin Dolloson, Communications Analyst 

Dennis Deely, Independent Reference Reviewer 

www.oig.dhs.gov 15 OIG-12-89 
 

 

 

OFFICE OF INSPECTOR GENERAL 

Department of Homeland Security 

Appendix D 

Report Distribution 

Department of Homeland Security

Secretary 

Deputy Secretary 

Chief of Staff 

Deputy Chief of Staff

General Counsel 

Executive Secretary 

Director, GAO/OIG Liaison Office 

Assistant Secretary for Office of Policy 

Assistant Secretary for Office of Public Affairs

Assistant Secretary for Office of Legislative Affairs 

Office of Management and Budget

Chief, Homeland Security Branch 

DHS OIG Budget Examiner

Congress

Congressional Oversight and Appropriations Committees, as appropriate

www.oig.dhs.gov 16 OIG-12-89 
 

 

ADDITIONAL INFORMATION AND COPIES 

To obtain additional copies of this report, please call the Office of Inspector General 

(OIG) at (202)254-4100, fax your request to (202)254-4305, or e-mail your request to 

our OIG Office of Public Affairs at DHS-OIG.OfficePublicAffairs@dhs.gov. For 

additional information, visit our OIG website at www.oig.dhs.gov or follow us on Twitter 

@dhsoig. 

OIG HOTLINE 

To report alleged fraud, waste, abuse or mismanagement, or any other kind of criminal 

or noncriminal misconduct relative to Department of Homeland Security programs and 

operations: 

• Call our Hotline at 1-800-323-8603 

• Fax the complaint directly to us at (202)254-4292 

• E-mail us at DHSOIGHOTLINE@dhs.gov; or 

• Write to us at: 

DHS Office of Inspector General/MAIL STOP 2600, 

Attention: Office of Investigation - Hotline, 

245 Murray Drive SW, Building 410 

Washington, DC 20528 

The OIG seeks to protect the identity of each writer and caller.