Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices 41737 

records maintained by this Department 

may be disclosed to appropriate 

agencies, entities, and persons when: 

a. the Department suspects or has 

confirmed that the security or 

confidentiality of information in a 

system of records has been 

compromised; 

b. the Department has determined that 

as a result of the suspected or confirmed 

compromise there is a risk of harm to 

economic or property interests, identity 

theft or fraud, or harm to the security or 

integrity of systems or programs 

(whether maintained by the Department 

or another agency or entity) that rely 

upon the compromised information; 

and, 

c. the disclosure made to such 

agencies, entities, and persons is 

reasonably necessary to assist in 

connection with the Department’s 

efforts to respond to the suspected or 

confirmed compromise and prevent, 

minimize, or remedy such harm. 

POLICIES AND PRACTICES FOR STORING, 

RETRIEVING, ACCESSING, RETAINING, AND

DISPOSING OF RECORDS IN THE SYSTEM: 

STORAGE: 

Records are stored manually in family 

case files in the PHAs and electronically 

in office automation equipment. 

Records are stored on HUD computer 

servers for access by headquarters and 

field offices, and by the public housing 

agencies via a web application interface. 

All of the DIS data is stored on HUD’s 

servers. The disk and backup files are 

maintained by HUD’s information 

technology partners—Electronic Data 

Services (EDS) and Lockheed Martin. 

The original (hard copy) files are stored 

in the originating PHA. 

Irretrievability: Records are retrieved 

by an individual’s SSN. 

Safeguards: These are the measures 

used to protect the records from 

unauthorized access or disclosure: 

1. The REAC–IT Web Access Secure 

SubSystem (WASS) provides audit 

logging for all system access via WASS’s 

authentication of all users. 

2. WASS provides authentication 

methods that meet National Institutes of 

Standards and Technology (NIST) 

requirements. Every user has a WASS ID 

and is authenticated via WASS. 

3. The Inventory Management System 

(IMS) maintains a record of each DIS 

user’s logons, logoffs, and logoff 

exceptions if any. 

4. For each user, IMS system logs the 

number requests for web pages 

containing privacy data. The number of 

page view requests is tracked per page 

per session. The first and last timestamp 

of access for every privacy page is also 

recorded per session. 

5. IMS system archives the user 

privileges data when a user is removed 

from the system or when the unmasked 

privacy data viewing privileges are 

modified. 

6. Hard copy records are stored in 

lock file cabinets in rooms to which 

access is limited to those personnel who 

service the records. 

7. Background screening, limited 

authorization and access with access 

limited to authorize personnel. 

8. Prior to user modification and 

storing, DHAP makes an archive copy of 

the record. As it is a safeguard for 

retaining the original record. 

RETENTION AND DISPOSAL: 

Electronic records are maintained and 

destroyed according to the HUD Records 

Disposition Schedule 2225.6. Records 

are maintained for a period of three 

years. 

SYSTEM MANAGERS(S) AND ADDRESSES: 

Jerry Armstrong, IT Division Director 

for Public and Indian Housing 

Information Management, Potomac 

Center, 550 Twelfth Street, SW., First 

Floor, Washington, DC 20410, 

Telephone Number, (202) 475–8742 or 

Dudley Ives, DIS Information 

Technology Manager, Potomac Center, 

550 Twelfth Street, First Floor, SW., 

Washington, DC 20410, Telephone 

Number, (202) 475–8603. 

NOTIFICATION PROCEDURES: 

For information, assistance, or inquiry 

about the existence of records, contact 

the Privacy Act Officer at the 

Department of Housing and Urban 

Development, 451 Seventh Street, SW., 

Room 2256, Washington, DC 20715. 

Written requests for access can establish 

proof of identity by a notarized 

statement or equivalent. 

CONTESTING RECORD PROCEDURES: 

Procedures for the amendment or 

correction of records and for applicants 

wanting to appeal initial agency 

determination appear in 24 CFR part 16. 

The disaster related information 

reported in DIS originates from the 

FEMA. If a participant of HUD’s Disaster 

Housing Assistance Program disputes 

this information, he or she should 

contact FEMA directly or in writing to 

dispute erroneous information by fax 

((800) 827–8112) or by mail (Post Office 

Box 10055, Hyattsville, Maryland 

20782–7055). 

RECORD SOURCE CATEGORIES: 

DIS receives data from DHS/FEMA 

and HUD headquarters and field office 

staff. Public Housing Agencies (PHAs) 

routinely collect personal and income 

data from participants in and applicants 

for the Disaster Housing Assistance 

Program. 

EXEMPTIONS FROM CERTAIN PROVISIONS OF THE

ACT: 

None. 

[FR Doc. E9–19800 Filed 8–17–09; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

Proposed Renewal of Information 

Collection: 1090–0007 [formerly 1505– 

0191], American Customer Satisfaction 

Index (ACSI) Government Customer 

Satisfaction Survey 

AGENCY: National Business Center, 

Federal Consulting Group, Interior. 

ACTION: Notice and request for 

comments. 

SUMMARY: In compliance with section 

3506(c)(2)(A) of the Paperwork 

Reduction Act of 1995, the National 

Business Center, Department of the 

Interior announces that it has submitted 

a request for proposed extension of an 

information collection to the Office of 

Management and Budget (OMB), and 

requests public comments on this 

submission. The information collection 

request describes the nature of the 

information collection and the expected 

burden and cost. 

DATES: OMB has up to 60 days to 

approve or disapprove the information 

collection request, but may respond 

after 30 days; therefore, public 

comments should be submitted to OMB 

by September 17, 2009, in order to be 

assured of consideration. 

ADDRESSES: Send your written 

comments by facsimile to (202) 395– 

5806 or e-mail 

(OIRA_DOCKET@omb.eop.gov) to the 

Office of Information and Regulatory 

Affairs, Office of Management and 

Budget, Attention: 1090–0007 Desk 

Officer. Also, please send a copy of your 

comments to Federal Consulting Group, 

Attention: Ron Oberbillig, 1849 C St, 

NW., MS 314, Washington, DC 20240– 

0001, or by facsimile to (202) 513–7686, 

or via e-mail to Ron_Oberbillig@nbc.gov. 

Individuals providing comments should 

reference Customer Satisfaction 

Surveys. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information or copies 

of the form(s) and instructions, please 

write to the Federal Consulting Group, 

Attention: Ron Oberbillig, 1849 C St, 

NW., MS 314, Washington, DC 20240– 

0001, or call him on (202) 513–7677, or 


jlentini on DSKJ8SOYB1PROD with NOTICES
41738 Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices 

send an e-mail to 

Ron_Oberbillig@nbc.gov. 

SUPPLEMENTARY INFORMATION: The Office 

of Management and Budget (OMB) 

regulations at 5 CFR 1320, which 

implement provisions of the Paperwork 

Reduction Act of 1995 (Pub. L. 104–13), 

require that interested members of the 

public and affected agencies have an 

opportunity to comment on information 

collection and recordkeeping activities 

[see 5 CFR 1320.8(d)]. The Office of the 

Secretary, National Business Center has 

submitted a request to OMB to renew its 

approval of this collection of 

information for three years. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it is operating under a currently 

valid OMB control number. The OMB 

control number for this collection is 

1090–0007. The control number will be 

displayed on the surveys used. For 

expeditious administration of the 

surveys, the expiration date will not be 

displayed on the individual 

instruments. Response is not required to 

obtain a benefit. 

Title: ‘‘Customer Satisfaction 

Surveys’’. 

OMB Control Number: 1090–0007 

(formerly 1050–0191). 

Summary: The proposed renewal of 

this information collection activity 

provides a means to consistently assess, 

benchmark and improve customer 

satisfaction with Federal government 

agency programs and/or services within 

the Executive Branch. The Federal 

Consulting Group of the Department of 

the Interior serves as the executive agent 

for this methodology and has partnered 

with the CFI Group and the University 

of Michigan to offer the ACSI to Federal 

government agencies. 

The CFI Group, a leader in customer 

satisfaction and customer experience 

management, offers a comprehensive 

model that quantifies the effects of 

quality improvements on citizen 

satisfaction. The CFI Group has 

developed the methodology and 

licenses it to the National Quality 

Research Center at the University of 

Michigan, which produces the 

American Customer Satisfaction Index 

(ACSI). This national indicator is 

developed for different economic 

sectors each quarter, which are then 

published in The Wall Street Journal. 

The ACSI was introduced in 1994 by 

Professor Claes Fornell under the 

auspices of the University of Michigan, 

the American Society for Quality (ASQ), 

and the CFI Group. It monitors and 

benchmarks customer satisfaction across 

more than 200 companies and many 

U.S. Federal agencies. 

The ACSI is the only cross-agency 

methodology for obtaining comparable 

measures of customer satisfaction with 

Federal government programs and/or 

services. Along with other economic 

objectives—such as employment and 

growth—the quality of output (goods 

and services) is a part of measuring 

living standards. The ACSI’s ultimate 

purpose is to help improve the quality 

of goods and services available to 

American citizens. 

ACSI surveys conducted by the 

Federal Consulting Group are 

completely subject to the Privacy Act 

1074, Public Law 93–579, December 31, 

1974 (5 U.S.C. 522a). The agency 

information collection is an integral part 

of conducting an ACSI survey. The 

contractor will not be authorized to 

release any agency information upon 

completion of the survey without first 

obtaining permission from the Federal 

Consulting Group and the participating 

agency. In no case shall any new system 

of records containing privacy 

information be developed by the Federal 

Consulting Group, participating 

agencies, or the contractor collecting the 

data. In addition, participating Federal 

agencies may only provide information 

used to randomly select respondents 

from among established systems of 

records provided for such routine uses. 

There is no other agency or 

organization which is able to provide 

the information that is accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Frequency of Collection: Once per 

survey. 

Description of Respondents: 

Individuals who have utilized 

Government services. 

Total Annual Burden Hours: 7,500. 

Current Expiration Date: August 31, 

2009. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households. Businesses and 

Organizations. State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal agencies in the 

ACSI is expected to vary as new 

customer segment measures are added 

or deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 150. 

Respondents: 37,500. 

Annual responses: 37,500. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 12.0. 

Burden hours: 7,500 hours. 

Note: It is expected that the first year there 

will be approximately 100 surveys initiated, 

the second year 150 surveys initiated, and 

the third year 200 surveys initiated due to 

expected growth in the program. The figures 

above represent an expected average per year 

over the three-year period. 

As required under 5 CFR 1320.8(d), a 

Federal Register notice soliciting 

comments on the collection of 

information was published on May 15, 

2009 (74 FR 22954). No comments were 

received. This notice provides the 

public with an additional 30 days in 

which to comment on the proposed 

information collection activity. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 


jlentini on DSKJ8SOYB1PROD with NOTICES
Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices 41739 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the ‘‘FOR FURTHER

INFORMATION CONTACT’’ section. The 

comments, with names and addresses, 

will be available for public view during 

regular business hours. If you wish us 

to withhold your personal information, 

you must prominently state at the 

beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: August 12, 2009. 

Ron Oberbillig, 

Chief Operating Officer, Federal Consulting 

Group. 

[FR Doc. E9–19635 Filed 8–17–09; 8:45 am] 

BILLING CODE 4310–RK–P 

DEPARTMENT OF THE INTERIOR 

Fish and Wildlife Service 

[FWS-R9-MB-2009-N175; 91200-1231-WEBBM3] 

Proposed Information Collection; 

National Mourning Dove Hunter 

Attitude Survey on Nontoxic Shot 

AGENCY: Fish and Wildlife Service, 

Interior. 

ACTION: Notice; request for comments. 

SUMMARY: We (Fish and Wildlife 

Service) will ask the Office of 

Management and Budget (OMB) to 

approve the information collection (IC) 

described below. As required by the 

Paperwork Reduction Act of 1995 and 

as part of our continuing efforts to 

reduce paperwork and respondent 

burden, we invite the general public and 

other Federal agencies to take this 

opportunity to comment on this IC. We 

may not conduct or sponsor and a 

person is not required to respond to a 

collection of information unless it 

displays a currently valid OMB control 

number. 

DATES: To ensure that we are able to 

consider your comments on this IC, we 

must receive them by October 19, 2009. 

ADDRESSES: Send your comments on the 

IC to Hope Grey, Information Collection 

Clearance Officer, Fish and Wildlife 

Service, MS 222–ARLSQ, 4401 North 

Fairfax Drive, Arlington, VA 22203 

(mail); or hope_grey@fws.gov (e-mail). 

FOR FURTHER INFORMATION CONTACT: To 

request additional information about 

this IC, contact Hope Grey by mail or email (see ADDRESSES) or by telephone 

at (703) 358–2482. 

SUPPLEMENTARY INFORMATION: 

I. Abstract 

The Migratory Bird Treaty Act 

(MBTA) (16 U.S.C. 703 et seq.) prohibits 

the unauthorized take of migratory birds 

and authorizes the Secretary of the 

Interior to regulate take of migratory 

birds in the United States. Under this 

authority, we control the hunting of 

migratory game birds through 

regulations in 50 CFR part 20. On 

January 1, 1991, we banned lead shot for 

hunting waterfowl and coots in the 

United States. Wildlife managers and 

policymakers at all levels are becoming 

increasingly concerned about the 

exposure of mourning doves to spent 

lead shot. 

The mourning dove is the mosthunted migratory game bird species. We 

plan to ask OMB for approval to sponsor 

a National Mourning Dove Hunter 

Attitude Survey on Nontoxic Shot. The 

Missouri Department of Conservation 

will conduct the survey under the 

auspices of the Association of Fish and 

Wildlife Agencies and the Service. 

Information from this survey will help 

us make nontoxic shot policy decisions 

and develop appropriate informational 

and educational programs if new 

regulations are necessary. 

Under the Migratory Bird Harvest 

Information Program (HIP) (50 CFR 

20.20), each State annually provides a 

list of all migratory bird hunters 

licensed by the State (OMB Control 

Number 1018-0023). We will use these 

lists to randomly select mourning dove 

hunters to participate in the proposed 

survey. We plan to collect: 

(1) Demographic information (e.g., 

respondent age, gender, income, 

education, and occupation). 

(2) Information on hunting 

experiences (e.g, hunter type, distance 

traveled to hunt, type of ammunition, 

frequency of hunting, and positive and 

negative aspects). 

(3) Perceptions of the benefits and 

concerns about the use of nontoxic shot. 

(4) Perceptions of the benefits and 

concerns about nontoxic shot 

regulations. 

II. Data 

OMB Control Number: None. This is 

a new collection. 

Title: National Mourning Dove Hunter 

Attitude Survey on Nontoxic Shot. 

Service Form Number(s): 3-2386. 

Type of Request: New. 

Affected Public: Mourning dove 

hunters. 

Respondent’s Obligation: Voluntary. 

Frequency of Collection: One time. 

Total Annual Number of Responses: 

23,400. 

Completion Time per Response: 7 

minutes. 

Total Annual Burden Hours: 2,730 

hours. 

III. Request for Comments 

We invite comments concerning this 

IC on: 

(1) Whether or not the collection of 

information is necessary, including 

whether or not the information will 

have practical utility; 

(2) The accuracy of our estimate of the 

burden for this collection of 

information; 

(3) Ways to enhance the quality, 

utility, and clarity of the information to 

be collected; and 

(4) Ways to minimize the burden of 

the collection of information on 

respondents. 

Comments that you submit in 

response to this notice are a matter of 

public record. We will include or 

summarize each comment in our request 

to OMB to approve this IC. Before 

including your address, phone number, 

e-mail address, or other personal 

identifying information in your 

comment, you should be aware that 

your entire comment, including your 

personal identifying information, may 

be made publicly available at any time. 

While you can ask us in your comment 

to withhold your personal identifying 

information from public review, we 

cannot guarantee that we will be able to 

do so. 

Dated: August 11, 2009 

Hope Grey, 

Information Collection Clearance Officer, 

Fish and Wildlife Service. 

FR Doc. E9–19697 Filed 8–17–09; 8:45 am 

BILLING CODE 4310–55–S 

DEPARTMENT OF THE INTERIOR 

BUREAU OF LAND MANAGEMENT 

[LLORV00000–L10200000.DD0000; HAG 9– 

0320] 

Meeting Notice for the John Day/Snake 

Resource Advisory Council 

AGENCY: Bureau of Land Management 

(BLM), Vale District, Department of the 

Interior. 

ACTION: Meeting Notice for the John 

Day/Snake Resource Advisory Council. 


jlentini on DSKJ8SOYB1PROD with NOTICES