[Federal Register Volume 74, Number 153 (Tuesday, August 11, 2009)]
[Notices]
[Pages 40244-40245]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-19173]


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PENSION BENEFIT GUARANTY CORPORATION


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Customer Satisfaction Surveys and Focus Groups

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intention to request extension of OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation (``PBGC'') intends to 
request that the Office of Management and Budget (``OMB'') extend its 
approval of a collection of information

[[Page 40245]]

under the Paperwork Reduction Act. The purpose of the information 
collection, which will be conducted through focus groups and surveys 
over a three-year period, is to help PBGC assess the efficiency and 
effectiveness with which it serves its customers and to design actions 
to address identified problems. This notice informs the public of 
PBGC's intent and solicits public comment on the collection of 
information.

DATES: Comments should be submitted by October 13, 2009.

ADDRESSES: Comments may be submitted by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
Web site instructions for submitting comments.
    E-mail: <a href="/cdn-cgi/l/email-protection#2757465742555048554c0944484a4a42495354675745404409404851"><span class="__cf_email__" data-cfemail="e19180918493968e938acf828e8c8c848f9592a191838682cf868e97">[email protected]</span></a>.
    Fax: 202-326-4224.
    Mail or Hand Delivery: Legislative and Regulatory Department, 
Pension Benefit Guaranty Corporation, 1200 K Street, NW., Washington, 
DC 20005-4026. PBGC will make all comments available on its Web site at 
http://www.pbgc.gov.
    Copies of the collections of information may be obtained without 
charge by writing to the Disclosure Division of the Office of the 
General Counsel of PBGC at the above address or by visiting that office 
or calling 202-326-4040 during normal business hours. (TTY and TDD 
users may call the Federal relay service toll-free at 1-800-877-8339 
and ask to be connected to 202-326-4040.)

FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney, 
Legislative & Regulatory Department, Pension Benefit Guaranty 
Corporation, 1200 K Street, NW., Washington, DC 20005-4026, 202-326-
4024. TTY and TDD users may call the Federal relay service toll-free at 
1-800-877-8339 and request connection to 202-326-4024.

SUPPLEMENTARY INFORMATION: PBGC intends to request that OMB extend its 
approval, for a three-year period, of a generic collection of 
information consisting of customer satisfaction focus groups and 
surveys (OMB control number 1212-0053; expires 12/31/2009). The 
information collection will further the goals of Executive Order 12862, 
Setting Customer Service Standards, which states the Federal Government 
must seek to provide ``the highest quality of service delivered to 
customers by private organizations providing a comparable or analogous 
service.''
    PBGC uses customer satisfaction focus groups and surveys to find 
out about the needs and expectations of its customers and assess how 
well it is meeting those needs and expectations. By keeping these 
avenues of communication open, PBGC can continually improve service to 
its customers, including plan participants and beneficiaries, plan 
sponsors and their affiliates, plan administrators, pension 
practitioners, and others involved in the establishment, operation and 
termination of plans covered by PBGC's insurance program. Because the 
areas of concern to PBGC and its customers vary and may quickly change, 
it is important that PBGC have the ability to evaluate customer 
concerns quickly by developing new vehicles for gathering information 
under this generic approval.
    Participation in the focus groups and surveys will be voluntary. 
PBGC will consult with OMB regarding each specific information 
collection during the approval period. An agency may not conduct or 
sponsor, and a person is not required to respond to, a collection of 
information unless it displays a currently valid OMB control number.
    PBGC estimates that the annual burden for this collection of 
information will total 710 hours for 2,000 respondents. PBGC further 
estimates that the cost to respondents per burden hour will average 
$72, resulting in a total cost of $51,120 ($72 x 710).
    PBGC is specifically seeking public comments to:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of PBGC's functions, including 
whether the information will have practical utility;
    (2) evaluate the accuracy of the estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology e.g., permitting electronic 
submission of responses.

    Issued at Washington, DC, this 5th day of August 2009.
John H. Hanley,
Director, Legislative and Regulatory Department, Pension Benefit 
Guaranty Corporation.
[FR Doc. E9-19173 Filed 8-10-09; 8:45 am]
BILLING CODE 7709-01-P


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