Enforcement and Removal Operations

National Detainee Handbook

Custody Management

April 2016
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Human trafficking is a form of modern-day slavery and involves the use of force, fraud, or 

coercion to exploit men, women or children and subject them into some type of labor or 

commercial sex act. Any minor exploited for commercial sex is a victim of human trafficking, 

even if not induced by force, fraud, or coercion.

Trafficking victims can be any age, race, gender, or nationality. Victims can find themselves in a 

foreign country and may not speak the language. 

Report human trafficking to the U.S. Department of Homeland Security (DHS) Immigration and 

Customs Enforcement (ICE) Homeland Security Investigations (HSI) Tip line at 

1-866-347-2423 or online at www.ice.gov/tips. The HSI Tip line is available 24/7 with 

language capability in over 300 languages and dialects. If calling from outside the United States, 

please call the non-toll free worldwide number of 802-872-6199.”

To get help from the National Human Trafficking Resource Center (NHTRC) call 1-888-373-7888 

or text HELP or INFO to BeFree (233733). The NHTRC is a national, toll-free hotline available to 

answer calls from anywhere in the country, 24 hours a day, 7 days a week, every day of the year 

with language capability in over 170 languages. The NHTRC is not a law enforcement or 

immigration authority and is operated by a nongovernmental organization funded by the federal 

government.

Version BC 2.1 March. 2015

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Email: BlueCampaign@hq.dhs.gov

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I Speak is provided by the Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL). Other resources are available at www.lep.gov. Special thanks to the Department of Justice Bureau of Justice Assistance and the Ohio Office of 

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To get digital copies of this poster or “I Speak” booklet, visit www.dhs.gov/blue-campaign or contact the DHS Blue Campaign at 

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Aš kalbu lietuviškai

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I Speak...

Language

Identification

Guide
INTRODUCTION.................................................... 4

YOUR RESPONSIBILITIES AND RIGHTS ................ 4

Your Responsibilities................................................4

Your Rights ..............................................................4

Your Immigration Case .............................................4

YOUR ARRIVAL AT THE FACILITY ........................... 5

CLASSIFICATION AND HOUSING.......................... 5

Classification Level ..................................................5

Separate Housing ....................................................5

COMMUNICATING WITH FAMILY,

FRIENDS, AND LEGAL REPRESENTATIVES............ 7

Phone Calls, Visits, and Mail....................................7

Phone Calls.........................................................7

Visits...................................................................7

Mail.....................................................................9

CHILD CUSTODY QUESTIONS............................... 9

LEGAL RESOURCES ............................................. 9

Group Legal Rights Presentations ............................9

Law Library..............................................................9

MEALS, ACTIVITIES, AND SERVICES ................... 11

Meals.....................................................................11

Recreation ..............................................................11

Religion ..................................................................11

Commissary or Vending Machines...........................12

Voluntary Work Program..........................................12

Library....................................................................12

Attending Other Court Hearings (Non-Immigration)..12

Requests to Marry ..................................................12

DRESS AND GROOMING..................................... 13

Uniforms.................................................................13

Personal Care .........................................................13

Grooming................................................................13

Laundry..................................................................14

A Clean Facility.......................................................14

RULES AND PROCEDURES.................................. 14

Head Counts...........................................................14

Authorized Property and Contraband.......................14

Searches and Viewing.............................................14

Discipline and Your Rights.......................................15

Use of Force and Restraints....................................16

Criminal Charges.....................................................16

QUESTIONS, REQUESTS, AND GRIEVANCES ....... 16

Questions, Requests, and Informal Complaints.......16

How to File a Grievance (Formal Complaint)............17

RECORDS ........................................................... 18

WHAT TO EXPECT IF YOU ARE

RELEASED FROM THE FACILITY .......................... 18

HEALTH AND SAFETY.......................................... 19

Evacuation Drills.....................................................19

Smoking .................................................................19

Healthcare..............................................................20

Second Opinions ....................................................20

Medical Records.....................................................20

Suicide and Mental Health Care..............................21

SEXUAL ABUSE AND ASSAULT AWARENESS....... 21

Detention as a Safe Environment............................21

Definitions..............................................................21

Prohibited Acts.......................................................21

Avoiding Sexual Abuse and Assault.........................22

Report All Sexual Abuse and Assaults.....................22

Report to DHS or ICE Headquarters.........................22

Understanding the Criminal Justice Process............23

MEDICAL ORIENTATION AND HEALTH INFORMATION... 24

General Overview of Services Provided....................24

Additional Services.................................................25

Medications............................................................25

PRIVACY NOTICE REGARDING THE COLLECTION

OF YOUR INFORMATION FOR YOUR MEDICAL CARE.... 25

Enforcement and Removal Operations

NATIONAL DETAINEE HANDBOOK

TABLE OF CONTENTS
4 U.S. Immigration and Customs Enforcement

INTRODUCTION

You are being housed in a detention facility operated 

or contracted by the U.S. Immigration and Customs 

Enforcement’s (ICE) Enforcement and Removal

Operations (ERO).

You will probably stay at the facility until:

• Your immigration case is decided;

• You are ordered to be removed from the country; or,

• You are transferred to another facility.

It is your responsibility to read this handbook

to learn about:

• Your responsibilities and rights as a detainee;

• Programs and services available to you;

• Rules you must follow;

• Procedures for common situations; and

• How to report problems and file complaints.

This handbook provides only a summary of important 

information and does not cover all rights and requirements 

related to your stay at the facility.

You will also receive a handbook from your facility that 

explains its local rules. It is important that you understand 

and follow the rules in both handbooks. If you lose this 

handbook, you are entitled to one replacement. Copies 

will be available for reference at the law library and in the 

housing units, or may be requested from facility staff.

If you need help understanding this handbook, tell a staff 

member at your facility or an ICE officer.

If you do not read or understand English, you have the right 

to receive important information in a language or format you 

understand or to have someone explain it to you in simpler 

terms. Tell an officer if you need assistance.

YOUR RESPONSIBILITIES AND RIGHTS

While ICE’s policy is to treat all detainees with dignity and 

respect and to keep the facility safe, secure, and clean, you 

also have responsibilities and rights.

YOUR RESPONSIBILITIES

One of your main responsibilities is to learn and follow all 

the facility’s rules, regulations, and instructions. If you do not 

follow the facility’s rules, you may be subject to discipline. 

You also must respect the staff, other detainees, and all 

property and to keep yourself and your surroundings clean.

You are also responsible for:

• Cooperating with the staff;

• Using staff members’ titles, as in, mister,

miss, doctor, officer, and their last name;

• Being polite to other detainees; and

• Following laundry and shower schedules.

YOUR RIGHTS

You have certain rights, and they are observed as long as 

they do not harm others or disrupt the order and security

at the facility.

You have the right to maintain your personal well-being, 

hygiene, and health care.

While being detained at the facility, you have the right 

to nutritious balanced meals, clean clothes, regular 

opportunities to bathe and do laundry, and be given the 

supplies to do so. You have the right to take regular showers, 

live in areas with proper air circulation and heating, and 

have access to medical and mental health care if needed.

You have rights if you are disabled.

If you have a disability, such as limited ability to move, 

speak, breathe, see, hear, or care for yourself, you have the 

right to reasonable access to all programs, activities, and 

services available to other detainees. You also have the right 

to be provided aids or services to help you communicate, 

see, or hear.

You also have the right to the following:

• Practice your religious faith;

• File a complaint about the living conditions with the 

facility or the Department of Homeland Security (DHS);

• Be free from being discriminated against for any reason, 

including your race, religion, national origin, sex, sexual 

orientation, gender identity, physical ability, mental 

ability or political beliefs;

• To be protected from mistreatment;

• To report any assault, including an incident of sexual 

abuse or assault, to facility staff or DHS; and

• To access law library resources and legal assistance. See 

your local facility handbook for information about legal 

aid programs and their presentations, rules, procedures, 

and hours.

YOUR IMMIGRATION CASE

• You have the right to obtain a lawyer or approved 

legal representative of your choice, at no cost to the 

U.S. government. It is your responsibility to obtain the 

services of the attorney. That person must sign Form 

G-28 to notify the facility they will represent you.

• Depending on your case, you may have the right to a 

hearing before an immigration judge. You or your lawyer 

or legal representative are responsible for presenting 

your case to the immigration judge.

• The government may decide your immigration status 

using alternative proceedings which may not involve 

an immigration judge, if the law allows it. You may 

be authorized for release on bond until your scheduled 

hearing, but it is your responsibility to pay the bond.
National Detainee Handbook 5

You have the right to ask for relief from removal based

on various legal grounds if you believe you qualify.

These might include cancellation of removal, adjustment of 

status, asylum, withholding of removal, or relief under the 

Convention against Torture and Other Cruel, Inhuman, or 

Degrading Treatment or Punishment.

For example, you have the right to ask for asylum to stay 

in the U.S. if you were (or are afraid that you will be) 

persecuted in your native country or a country where you 

last lived because of your race, religion, nationality, political 

opinion, or membership in a particular social group.

You have the right to leave the United States voluntarily 

before your hearing, if statutorily eligible.

This is called voluntary departure. If your request is 

approved, you may lose the right to present your case at a 

hearing. If you want to leave voluntarily, you must tell an 

ICE officer or the immigration judge.

If you have questions about the removal process, talk to 

your ICE officer. You may also call any of the lawyers on 

the list of free legal services providers given to you by ICE. 

In addition, your facility’s law library may have materials 

explaining this information.

If you believe that you qualify for a form of immigration 

relief, you should try to talk to a lawyer. There may be time 

restrictions for applying for such relief, so make sure you 

fill out and turn in the necessary applications in a timely 

manner or you may miss your opportunity to have your 

claim reviewed. It is your responsibility to prepare and 

submit the proper forms requesting consideration for relief.

YOUR ARRIVAL AT THE FACILITY

Most facilities follow the same basic steps when a detainee 

arrives at the facility. See Table 1 on pg. 6 for the steps and 

procedures of processing.

CLASSIFICATION AND HOUSING

CLASSIFICATION LEVEL

When you arrive at the facility, an officer will decide your 

classification level and assign you to a housing unit with 

other detainees in your classification level. The officer will 

decide your classification by considering the information in 

your records, including:

• Criminal charges and convictions;

• Immigration history;

• Discipline record;

• Current classification level; and

• Other related information.

What if I think my classification level is not right?

You have the right to appeal your classification level and 

housing placement. To do that, you must file an appeal. 

Follow the appeal procedures in your facility’s local 

handbook.

How often does the facility review the classification

levels of detainees?

Classification levels are reviewed no later than 90 days 

after the first classification. After that, they are reviewed 

approximately every 90 to 120 days after the most recent 

review. See your facility’s local rules for a detailed schedule 

of when classification levels will be reviewed. If you are 

placed in segregation, your classification will be reviewed 

before you return to the general population.

Can the facility change my classification level at other times?

Yes, the facility can change your classification level and 

housing placement at any time for safety reasons or if you 

have not followed the rules.

SEPARATE HOUSING

Sometimes detainees are placed in separate housing. 

This is called segregation. In segregation, you live in an 

individual cell alone and away from other detainees. This 

happens if stricter supervision is needed. If you are placed in 

segregation, your classification will be reviewed before you 

return to the general population.

There are two kinds of segregation:

Administrative

You may be placed in administrative segregation for

any one of three conditions:

• You are being investigated or have a hearing for 

disciplinary violations;

• You are scheduled to be transferred or released

within 24 hours; or

• You need protection and cannot be safely housed

in a less restrictive environment.

Disciplinary

You may be placed in disciplinary segregation for any one

of these three conditions:

• You cause serious disruption at the facility;

• You need stricter supervision; or

• The Institutional Disciplinary Panel (IDP) has disciplined 

you. See Discipline and Your Rights on pg. 15.

Can I still get services if I am in administrative segregation?

Yes. You will have access to the same types of services as 

before. However, you may receive a lesser degree of each, 

depending on available resources and security concerns.

Your access to the following services may in some cases

be more limited:

• Showers;

• Recreation;

• Law library;

• Presentations by legal rights groups;

• General telephone calls;

• General visitation;

• Religious guidance; and

• Personal property and materials (including legal, 

religious, and personal reading materials).

However, you will still receive access to:

• Mail;

• Legal telephone calls;

• Legal visitation; and

• Healthcare services.
6 U.S. Immigration and Customs Enforcement

TABLE 1. STEPS TO PROCESS A DETAINEE

STEP INDIVIDUAL PROCEDURE

1 Intake Officer Takes your clothes, money, and property for safekeeping and gives you an itemized receipt

for all items.

2 Detainee It is important for you to keep the itemized receipt to get all of your possessions back when 

released.

3 Intake Officer Makes a list of all of your legal and identity documents (e.g. passport, birth certificate) then gives 

them to an ICE officer, who will put them in your official immigration file, called an A-File.

4 Detainee Documents will be returned to you when your case is resolved.a

5 Detainee Receives an A-Number, used to identify you during your stay at the facility. Your A-Number should 

be shared with your family and attorney to find you in the Online Detainee Locator System.

6 Intake Officer Tells you what things can and cannot be kept with you at the facility. The officer’s decisions are 

based on security concerns.

7 Detainee

Depending on the specific facility’s policies, you may be able to keep religious items, such as 

religious headscarves and medallions, simple wedding bands, photos, soft-cover religious and 

personal reading materials (an officer may approve hardcover religious texts), legal documents and 

papers (including property receipts), and other small items (shown in the facility’s local rules).

8 Intake Officer Provides you with sheets, a pillowcase, and a blanket.

9 Detainee You may exchange bedding once a week for clean bedding.

10 Intake Officer Gives you approved personal care items, such as soap, a toothbrush, comb, etc.

10 Detainee May shower and get clean clothes as appropriate for the climate at the facility. You may ask

a housing officer for more personal care items when needed.

11 Intake Officer Decides your classification level and assigns you to a housing unit with other detainees

in your classification level.b

12 Health 

Professional Asks about your physical and mental health.

13 Detainee Tell your health care professional of any health problems or concerns needing immediate

attention, or any medications you are taking or need.

14 Health 

Professional

An approved health professional will give you a thorough medical exam within 14 days

after your arrival.c

a

 If copies of these documents are needed for your hearing, you should ask an ICE officer in advance.

b

 For more information on this topic, see your facility’s local handbook, and the classification levels on pg. 5.

c

 Medical information is safeguarded and kept confidential.
National Detainee Handbook 7

How long could administrative segregation last?

It depends on your case. The security supervisor reviews all 

administrative segregation cases to decide if you should stay 

in that placement.

The review schedule is as follows:

• Review of your placement within 72 hours of placement 

by a security supervisor;

• Review of your placement after seven days of placement 

by a security supervisor; and

• Weekly reviews of your placement for the first 30-60 

days after your second review, and regular but less 

frequent reviews after the first 30-60 days of placement.

What if I do not agree with the decision to

leave me in administrative segregation?

You have the right to appeal the decision.

How do I appeal?

After seven consecutive days of administrative segregation, 

you may appeal the decisions of any review conducted by 

writing to the facility administrator. Ask for a staff member 

or an interpreter if you need help writing your appeal. Once 

you have appealed, the facility administrator will review 

your case every 30 days.

Can I still get services if I am placed in disciplinary 

segregation?

Yes, you will still receive the same extent of access to 

mail, legal telephone calls, legal visitation, and health care 

services. However, depending on your violation, security 

concerns, and available resources at the facility, you may 

receive a lesser degree of some of the following services:

• Showers;

• Recreation;

• Law library;

• Presentations by legal rights groups;

• General telephone calls;

• General visitation;

• Religious guidance; and

• Personal property and materials (including legal, 

religious, and personal reading materials).

Will the facility review my placement in disciplinary 

segregation?

Your case will be reviewed every seven days to ensure you 

are obeying all of the rules, receiving proper services, and

to consider placing you back in the general population.

When a security supervisor reviews your placement, they 

will interview you and create a written record of that 

interview. Once there has been a decision made on your 

placement after a review, the security supervisor sends a 

written decision to the facility administrator for approval or 

denial. A copy of the final written decision will be given to 

you unless there is a security issue that prevents the facility 

from giving you this copy. See your facility’s local rules for 

a more detailed review schedule.

COMMUNICATING WITH 

FAMILY, FRIENDS, AND LEGAL 

REPRESENTATIVES

This part of the handbook explains how to communicate 

outside the facility, including phone calls, visitors, and mail.

IMPORTANT! While you are being detained, your family 

members, legal representatives, and others from the general 

public may be trying to locate you. They can find you by 

accessing the Online Detainee Locator System, at www.

ice.gov/locator. The best way to search for individuals in 

the Online Detainee Locator System is to use the detainee’s 

A-Number and country of birth.

PHONE CALLS, VISITS, AND MAIL

Phone calls

When you first arrive at the facility, you will be given access 

to a telephone. Later, you may make phone calls from your 

housing unit. All calls may be monitored, except those to 

your lawyer or a court. Keep in mind, you could lose or have 

your phone privileges limited if you do not follow facility 

rules, abuse the phone equipment, or make calls for illegal 

activities.

It is up to you to learn the facility’s rules for phone use. You 

have the right to ask to use the ICE free phone system. If 

your request to use the phone is denied, tell any ICE officer 

that you want to make a written request to use the phone 

system. See Table 2 on pg. 8 for more information on phone 

use while at the facility.

Visits

You can have visitors. Visitors must follow facility visitation 

policy and procedures. It is your responsibility to ensure 

your visitors know the visitation rules. You will find the 

policy and procedures in the facility’s local rules.

All visitors must wear appropriate clothing and behave in

an orderly way. If you or your visitors are disruptive, they 

will have to leave, and the facility may limit your visits in 

the future. Visitors and anything they bring to the facility 

may be searched. They may be asked to put their property

in a locker or in their car.
8 U.S. Immigration and Customs Enforcement

TABLE 2. INFORMATION REGARDING PHONE CALLS

PHONE CALLS TO:a ALLOWED? FREE OF 

CHARGE? NOTES

General population (friends, family, businesses) yes depends See the facility’s local rules

Find a lawyerb yes yes No time limit, unless another detainee needs

to use the phone or there are security reasons

Lawyerc yes yes 20 minutes per call

Emergency situations, e.g., death in family or illnessd yes yes To make emergency calls, ask for help from a 

housing unit officer, supervisor, or ICE personnel

Your country’s consulate office in the U.S. yes yes The consulate may help you find a lawyer, contact 

your family, or visit you at the facility

DHS Office of the Inspector General yes yes

ICE Detention Reporting and Information Line (DRIL) yes yes

ICE Office of Professional Responsibility yes yes

Joint Intake Center (JIC) yes yes

Courts yes yes

Immigration courts and Board of Immigration Appeals yes yes

Pro bono attorneys or free legal aid groups yes yes As recognized by the Executive Office

of Immigration Reviewb

United Nations High Commissioner for Refugees yes yes

Government offices yes yes Calls made to get papers for your immigration case

a If you have trouble making phone calls, the system is not working properly, or it won’t allow free calls to those listed, ask the ICE housing unit officer for help.

b To find lawyers and organizations in your area that offer free services, look in your housing unit’s pro bono legal services contact list. An ICE officer can get 

 you this list, which is updated four times per year.

c You must list your lawyer’s phone number on the Authorized Phone Numbers Form to ensure the calls are not monitored.

d Routine calls to your lawyer are not usually considered emergency calls.

TABLE 3. INFORMATION REGARDING VISITORSa

FAMILY AND FRIENDS

VISITING DAYS PERMITTED TIME ALLOTTED NOTES:

Saturday, Sunday, and holidays

30 minutes or additional time, if 

requested, for visitors who have 

traveled a great distance

Children under age 18 may visit if they are accompanied

by an adult visitor who watches them.

MEETING WITH LAWYERS AND PARALEGALS

Monday through Friday 8 hrs. per day (minimum) You may ask to meet with your lawyer during meal hours. 

The facility staff will provide a meal tray or sack meal to 

eat during the meeting.

If you want to cancel a meeting, you must do so.

You may not ask an officer or another detainee to

cancel it for you. Saturday, Sunday, and holidays 4 hrs. per day (minimum)

a Check your facility’s local rules for visiting hours and other specific information.
National Detainee Handbook 9

Tell your visitors not to bring a lot of packages or other 

items with them. Your visitors may bring you items, but

an officer must first check and approve them.

Anything you accept from a visitor that was not approved by 

an officer can be taken from you and seized as contraband. 

You also may be subject to administrative and criminal 

penalties for possession of contraband. For information 

regarding visitors, see Table 3 on pg. 8.

Mail

You may send and receive mail, unless it threatens the 

safety, security, or order of the facility. Read the rules about 

mail in this handbook and in your facility’s local rules. It is 

up to you to know and follow the rules about mail, and to 

explain these rules to anyone who writes to you. If there is 

reason to believe you are not following mail rules, your mail 

privileges may be limited. For further information regarding 

mail, see Table 4 on pg. 10.

CHILD CUSTODY QUESTIONS

What if I learn that the person I left my children with can 

no longer care for them?

Tell an ICE official or contact the Detention Reporting and 

Information Line (DRIL) at 1-888-351-4024. ICE can give 

you the opportunity to make care arrangements for your 

child or can review the decision to detain you.

What if I learn that my child will enter state custody while

I am in detention?

Tell an ICE official or contact the DRIL. ICE can give you 

the opportunity to contact the state child welfare agency and 

make care arrangements for your child. ICE may also review 

the decision to detain you, especially if you present new 

information related to your child.

What if I am involved in a legal proceeding involving the 

custody of my child?

If you are involved in a legal matter involving the custody 

of your child and need to attend a court hearing, talk to your 

caseworker or attorney, participate in services, or visit with 

your child, tell an ICE official or contact the DRIL. ICE 

can work with you to arrange for your participation in court 

hearings and visitation with your child. You can have phone 

calls and visits with your caseworker and lawyer.

LEGAL RESOURCES

GROUP LEGAL RIGHTS PRESENTATIONS

At some facilities, legal rights groups from the local 

community give group presentations, which are available 

to all ICE detainees in the facility. Your facility will post 

announcements about the presentations in common use 

areas. You may sign up on a sheet available in each housing 

unit. If you cannot read or understand an announcement, ask 

for information in a language or format you can understand. 

Note that not all facilities have legal rights presentations 

because not all communities offer them.

If you are in administrative or disciplinary segregation 

and want to go to the presentation, the facility will make 

arrangements for you to go, if:

• Security arrangements can be made;

• Your presence would not pose a security risk; and

• The presenter agrees to the security arrangements.

LAW LIBRARY

All ICE detainees have the right to use the facility’s law 

library to access approved legal materials and office 

equipment (such as copy machines, typewriters, and 

computers) to copy and prepare legal documents only. This 

material and equipment is not for personal communication. 

If you need to write personal letters, ask your housing unit 

officer for paper, pencils, and envelopes.

You can get photocopies of your legal communications. In 

some facilities, you may also be able to get photocopies of 

your complaints, grievances, and letters about the conditions 

at the facility, legal mail, sick call requests, disciplinary 

decisions, special needs forms, photographs, newspaper 

articles, or other documents that are relevant to presenting 

your immigration case.

What are the law library hours?

The law library hours are posted in all housing units. You are 

allowed at least five hours each week to work on your case.

What if I need more time at the law library?

You should complete a detainee request form and submit it 

to the facility. Explain why you need more time. The facility 

may give you more time if you have an urgent need or 

special circumstance.

How do I find the legal materials I need?

The law library may have books and publications, or it may 

use LexisNexis. This software lets you find legal materials 

on a computer. The law library has self-help materials that 

show you how to:

• Do legal research;

• Prepare legal documents; and

• Use legal materials on the computer.

What if I need help using the law library?

Ask the staff member at your facility if you:

• Need help finding materials;

• Need help accessing programs;

• Need help with equipment;

• Do not speak English well; or,

• Have a disability.

You may also ask another detainee to help you with your 

legal research and document preparation. Another detainee 

may be allowed to help you if there are no security risks 

or other concerns, and you do not pay or give the detainee 

anything of value. Submit a written request to your facility’s 

administrator.

NOTE: The facility will not pay a detainee to help you use

the law library.

It is up to you to know the rules for the law library. You 

should also review your facility’s local rules. If you disobey 

these rules, you may be disciplined and lose your law 

library privileges.
10 U.S. Immigration and Customs Enforcement

TABLE 4. INFORMATION REGARDING MAIL

LEGAL MAIL IS FROM

• Private lawyers, legal representatives, and government lawyers

• Judges and courts; embassies and consulates

• U.S. president, vice president or member of Congress

• U.S. Department of Justice, DHS (including ICE, DHS OIG, DHS Office for Civil Rights and Civil Liberties, and ICE Health Services Corps)

• Grievance systems administrators

• Reporters and other new media representatives

LEGAL MAIL PREPARATION

In the top left corner of the envelope, write:

• Your name

• Your Alien or ID number; the Alien number must include only the last four digits (A-XXX-XX0-000)

• The facility’s address

In the middle of the envelope, write:

• Recipient’s name and address

• Title or organization, such as lawyer, law office, or legal services

Write “Legal Mail” or “Special Correspondence” on the envelope (tell your lawyer that all incoming legal mail must be labeled like this)

MAIL PRIVACY

• All incoming and outgoing letters may be inspected for contraband and content.

• If you receive legal mail, the facility staff will open it in front of you and may check for contraband, but not read it

• If you do not want your outgoing legal or special mail opened, allow facility staff to inspect the mail, but not read it,

seal it in front of a staff member and clearly label it as legal mail.

• You may seal your other mail on your own and drop it in a detainee mailbox.

MAIL SENT TO YOU

All mail sent to you must have your Alien or ID number on:

• The envelope, as part of your address

• The first page of written letters must include the last four digits of your A-number (A-XXX-XX0-000). If your incoming mail 

does not have your Alien or ID number, it will be returned to sender. This includes legal mail and packages.

Your incoming legal mail must also have this information on the envelope:

• Sender’s name and title

• The words “Legal Mail” or “Special Mail”

• If legal mail is not marked as required, the facility will not treat it as legal mail

IMPORTANT! It is your responsibility to explain these rules to anyone who sends you mail.

The facility may refuse to deliver your mail if:

• It is considered contraband

• Shows, describes, or might cause violence or disorder

• Explains how to escape, make weapons or explosives, break the law, disobey ICE rules, or make drugs or alcohol

• Has explicit pictures or descriptions of sex

• Contains threats, bribes, or obscene material

• Contains anything illegal or not allowed, messages in code, or anything that threatens the safety and security of the facility

IDENTITY DOCUMENTS AND MAGAZINE SUBSCRIPTIONS

• The facility will forward identity documents you receive in the mail to your ICE officer and notify you of this action. You can 

get a certified copy of the identity document by requesting it in writing from your ICE officer.

• You may not subscribe to magazines, catalogs, or other publications, but you may have a relative or friend send them to you.

MAIL DELIVERY

• The facility usually delivers mail within 24 hours of the time it is received, but may take longer if it needs special handling

for security reasons (for example, facility staff may hold legal mail for up to 48 hours to check that it is legal mail).

• If your mail arrives after you leave the facility, it will be returned to sender.

Continued on next page
National Detainee Handbook 11

TABLE 4. INFORMATION REGARDING MAIL

RULES ABOUT MONEY IN THE MAIL

• If you receive money in the mail, the officer will issue you a receipt for the money before placing it in your account.

• You can send money to someone outside the facility. Sending cash is not recommended. Contact the shift supervisor

if you want to buy a money order.

• Each facility has written rules about cash, checks and other funds. See the facility’s local rules. If they are not clear,

your facility can help you understand them.

PAYING FOR POSTAGE

• If the facility determines you cannot afford to pay for postage or mailing materials, you can send some kinds of mail for 

free, including legal mail, mail to your consulate, and to any court.

• You will get three or more stamped envelopes per week for your personal mail. You can get paper, pencils, and envelopes 

from your housing unit officer.

• If the facility determines you can afford to buy mailing materials, you will not receive them for free. You may buy supplies 

from the commissary. See your facility’s local rules about mail.

MEALS, ACTIVITIES, AND SERVICES

MEALS

The facility serves meals three times every day. You 

are allowed one meal at each meal time. The meals are 

nutritionally balanced, approved by a dietitian, served in 

a clean, safe place, and served with napkins and utensils, 

which must be returned at the end of each meal. Meals 

are served in a central dining room, a dining room in your 

housing unit, or a special housing unit.

What is on the menu?

The facility offers a standard menu. Menus and meal times 

may be posted on the housing bulletin board. See your 

facility’s local rules.

Is there pork in the food?

Most facilities do not serve pork, but check the day’s menu 

to be sure.

What if I have a special diet?

If you need a special diet for religious reasons, ask the 

chaplain for a “common fare diet.” If you need a special diet 

for medical reasons, ask the medical staff to evaluate your 

request. Your request must be approved before you can get 

special meals.

IMPORTANT! It is up to you to ask for a special diet if you need it.

Will I get different food if I am being disciplined?

No. Food is not used to punish or reward.

RECREATION

You will be allowed to have indoor or outdoor recreation 

at least one hour each day. If your facility has an outdoor 

recreation area, you will be permitted to access it for at 

least one hour a day, five days a week, if weather permits. 

In some facilities you may be permitted more outdoor 

recreation. Check your facility’s local rules for more 

information.

What recreation activities may be available?

Your facility may have television, movies, games,

and exercise equipment.

If outdoor recreation is canceled or not available,

will I get more indoor recreation time?

No.

What if my facility does not have outdoor recreation?

If your facility has no outdoor recreation, you may be 

eligible to request voluntary transfer to another facility

with outdoor recreation after a certain number of months 

(ask your ICE officer).

RELIGION

You will have opportunities to practice your religious faith. 

These opportunities will only be limited if you present a 

specific documented threat to the safety of the individuals 

involved in the religious activities, or if you disrupt order in 

the facility. All facilities must give you reasonable access to 

religious services and providers of your faith.

Your facility will explain how to contact the chaplain or 

religious services coordinator for your facility and give you 

information about:

• Special religious diets;

• Visits from a religious representative;

• Religious headwear and other religious property allowed 

at the facility; and

• Access to religious resources, services, instruction,

and counseling.
12 U.S. Immigration and Customs Enforcement

ICE detainees may usually:

• Take part in their religious practices;

• Wear approved religious headwear and garments; and

• Have other approved religious property.

The facility cannot limit these unless there is a specific 

documented threat to persons involved in these practices

or activities.

IMPORTANT! You must ask the facility for approval of any 

hard-covered religious book. Unless you get approval, all 

religious books must be soft-covered.

COMMISSARY OR VENDING MACHINES

Your facility may have a store, called a commissary, or 

vending machines. If your facility has this service, you do 

not have to buy anything if you do not want to. If you want 

to use the store, check your local rules first. Detainees do 

not have a right to use the store.

Do I have to buy basic toiletries from the commissary?

No. Your facility must give you basic toiletries and hygiene 

products, such as soap, shampoo, sanitary pads, and 

toothpaste.

What if I bought some items, but I got transferred

or removed before they were delivered?

The facility does not have to send you the items or give you 

a refund if you are transferred or deported. But the facility 

may give you a refund before you leave. See your facility’s 

local rules.

VOLUNTARY WORK PROGRAM

If your facility has a volunteer work program, you may be 

able to volunteer to work. However, many facilities do not 

allow ICE detainees to participate in their work programs.

Will I get paid for my work?

If you participate in the voluntary work program at your 

facility, you will get at least $1 for each day you work, not 

for each assignment. You will get paid at the end of every 

day you work, unless your facility has a different way of 

paying detainees. For example, some facilities will pay 

everything that you are owed before you are transferred or 

released. Check your facility’s local rules.

How often will I get paid?

Most facilities pay detainees every day. Your facility may 

use another system where you get paid before you are 

transferred or released.

How many hours can I work?

You cannot work more than eight hours per day or 40 hours 

a week.

What are the requirements for the work program?

To take part in this program, you must:

• Sign a voluntary work program statement;

• Complete any work-related training;

• Follow all dress, grooming, and hairstyle requirements 

for your work assignment;

• Work the schedule assigned to you; and

• Do your assigned work satisfactorily.

Can I be fired from the Voluntary Work Program?

Yes, you can be taken out of this program if you miss 

work without permission, or you do not do your work 

satisfactorily.

Will I get paid for keeping my living area clean?

No. You must keep areas that you use clean, including your 

living area and any general-use areas that you use. If you do 

not keep your areas clean, you may be disciplined. It is up to 

you to know the rules for the work program. Also see your 

facility’s local rules.

LIBRARY

Most facilities have library materials similar to what you 

would find at a school or community library. The facility 

considers the detainees’ needs, interests and abilities when 

deciding on its materials.

Can I go to the library at any time?

No. See your facility’s local rules for library use. Each 

facility’s library has a schedule for using and checking 

out materials. Please give other detainees a chance to read 

library materials. Make sure that you take care of the 

materials you check out and return them on time.

ATTENDING OTHER COURT HEARINGS

(NON-IMMIGRATION)

Can I attend a court hearing that has been scheduled for me 

in another case (i.e., not related to my immigration case)?

If you have a court hearing scheduled for you in another 

case (for example, if you are currently involved in a criminal 

proceeding or child custody case), ask your ICE officer 

about how you might be able to take part in your hearing. 

In some cases, ICE may be able to escort you to the court 

hearing or arrange for your participation through a video 

conferencing system.

REQUESTS TO MARRY

If you want to get married while you are at the facility, you 

(or your lawyer) must send a written request to the housing 

area officer or ICE officer, who will give it to the facility 

administrator or the ICE field office director.

Your written request must confirm that:

• You meet the legal requirements to marry;

• You are mentally competent to marry; and

• Your future spouse will certify they will marry you.
National Detainee Handbook 13

Attach a separate document (signed by your future spouse) 

that says they plan to marry you. The facility’s administrator 

may need to send your request to the ICE field office 

director for approval. If you do not get approval in time, 

you may have to delay or cancel any wedding plans. If your 

request is denied, you and your legal representative will be 

provided with the decision and the reasons for the decision 

in writing.

DRESS AND GROOMING

UNIFORMS

You will get a uniform (shirt, pants, and shoes) and a 

wristband. In ICE ERO and contract facilities, but not in 

most jails, the color depends on your security level:

• Blue for low custody;

• Orange for medium custody; and

• Red for high custody.

If you are in a jail, the uniform colors and rules about 

uniforms may be different.

You must always wear the color uniform for your security level.

EXCEPTION: Kitchen workers must wear a white uniform, 

but only when on duty.

Are there other rules about clothes?

Yes. You must also follow these rules:

• No torn or dirty clothing;

• Do not change or re-purpose your uniform if issued

(for example, do not wear your shirt as a headband

or roll up long pants to make them short);

• No hats or head coverings, unless it is part of your 

work uniform or has been approved by the chaplain for 

religious reasons; and

• No shower shoes outside the housing unit.

Other rules

You must always wear your complete uniform (shirt, pants 

and shoes) when:

• Outside of your housing unit;

• In the dining room;

• Medical appointments (unless told otherwise);

• Going to court;

• During religious services; and

• Seeing visitors.

Also in regard to dress

• Do not place the waistband of your pants so your 

underclothes or buttocks show;

• Do not keep your hands under the waistband of your 

pants, even in cold weather; and

• Do not strip down to your underclothes unless you are

in your cell or the bathroom.

Proper shoes and clothes

• Wear your shoes at all times;

• If you are wearing closed shoes, wear socks if you

have them;

• Wear your shower shoes in the shower; and

• Wear proper clothing for the weather.

PERSONAL CARE

You will be living in a dormitory or a locked housing 

unit with other people. Good personal hygiene helps keep 

everyone healthy.

When can I shower?

Check the shower schedule posted in your housing unit.

It will tell you when you can use the shower each day.

You must bathe regularly and keep your hair clean.

What if I need shampoo or other personal items?

You will get some personal care items when you arrive, 

including shampoo and soap, toothpaste and toothbrush, 

comb or brush, and other items for personal care.

If you run out of these items, ask your housing officer for 

more. Women can ask the housing officer for feminine 

hygiene products when needed.

GROOMING

Poor hygiene and unsanitary habits can harm health and 

safety at the facility. If you do not obey the dress and 

grooming rules, it could cause conflicts with others at 

the facility and the staff may counsel and discipline you. 

The facility will accommodate your religious preferences 

about your grooming to the extent possible. You must keep 

yourself neat and clean and always wear appropriate clothes 

and shoes.

Can I wear my hair any way I want?

Yes. You may have any hairstyle you want if it is safe and clean.

EXCEPTION: If you work in the kitchen or operate a machine, 

your hair must be clean and in a hairnet.

Can I have a beard or mustache?

Yes, unless you work in the kitchen or operate a machine. 

For safety reasons, kitchen workers and detainees operating 

machines must be clean-shaven while on duty. By accepting 

a job in the kitchen or operating machinery, you agree to 

follow this rule. There are no exceptions to this rule.

Can I shave?

Yes, you can check out a disposable razor every day. You 

must return it after you shave. If you have a court hearing, the 

facility will give you the opportunity to shave before you go.

You may not share your razor with anyone else. This is for 

your health and safety. Shared razors can spread diseases, 

such as HIV and hepatitis. See your facility’s local rules 

about razors.
14 U.S. Immigration and Customs Enforcement

Can I get a haircut?

Yes, if you want a haircut, you must ask for it. See your 

facility’s local rules about how to ask for a haircut.

IMPORTANT! It is up to you to learn the grooming rules for 

your facility. See your facility’s local rules.

LAUNDRY

To get clean clothes, you must turn in one dirty item of 

clothing to get a clean one. At a minimum, you will be able 

to exchange your items according to the following schedule:

• Socks and underwear – every day;

• Your colored uniform – twice every week;

• Sheets, pillowcases, and towels – once every week; and,

• White kitchen uniforms – every day.

NOTE: At some facilities, you may be able to exchange your 

laundry more often. To make sure there are enough clean 

clothes for everyone, you may not keep extra clothes. Do not 

wash clothes, sheets, shoes, or other items in your housing 

unit unless there are washing machines and dryers that you 

are allowed to use. See your facility’s local rules for the 

laundry, clothing exchange, and volunteer work uniform 

schedule.

A CLEAN FACILITY

It is important to keep the facility clean for your health and 

safety.

Do I have to make my bed?

Yes, you must make your bed every day before you start 

your daily activities or work. You must also keep your area 

neat and clean. Do not hang sheets, blankets, towels, or 

anything else from wires, lights, beds, bars, or other objects. 

Follow your facility’s rules for hanging wet towels.

General cleanliness

• If you brush your hair over the sink, remove any fallen 

hairs from the sink;

• Throw trash into the garbage cans, not onto the floor;

• Throw all used hygiene products into the trash. Do not 

throw them on the floors or into the toilets; and

• Do not leave crumbs from food in your housing area. 

It will attract ants and other insects.

Where can I keep my personal belongings?

You must follow the facility’s rules about storing your 

personal items. Someone from the facility will show you 

what to do. Improperly stored items may be taken away. If 

this happens, it is your responsibility to ask the supervisor 

to return them to you. Do not put anything where it is 

not allowed to be, such as windows, windowsills, bunks, 

lockers, or under a mattress.

RULES AND PROCEDURES

HEAD COUNTS

Detainees will be counted at least three times per day at 

hours that do not interfere with daily activities. You must 

participate in the counts and follow procedures for head 

counts. See your facility’s local rules.

During the head counts, do not move, talk or do anything to 

interfere with the head count.

You may be disciplined (and everyone in your housing unit 

may be locked in their rooms) if you do not get counted, do 

not follow instructions, or disrupt the head count.

AUTHORIZED PROPERTY AND CONTRABAND

All property must be authorized, meaning visitors and 

detainees must get permission to have any item, even if that 

item is usually allowed at your facility.

NOTE: The facility may throw away any of your items, even 

if the type of item has been approved, you have too many, 

have misused them, or changed the item without permission. 

Any item that has not been specifically approved by the 

facility may count as contraband. See your facility’s local 

rules about unauthorized property and contraband.

What is contraband?

Contraband is anything not allowed at the facility. You are 

not allowed to have anything unsafe or that interferes with 

the orderly operations of the facility. It is your responsibility 

to know the rules for what is and is not allowed at the 

facility. If you have anything listed below, or anything else 

not allowed by the facility, you may be disciplined.

Contraband items include, but are not limited to:

• Tobacco and tobacco products;

• Alcohol or illegal drugs;

• Dangerous objects, deadly weapons, and explosives;

• Anything that could disguise or change a detainee’s 

appearance or be used to help someone escape; or,

• Any camera, video, recorder, cell phones, or other 

device that could be used to make photos, audio or video 

recordings of detainees, staff, or government property.

Personal property, including clothing and other personal 

items, may also be contraband unless the facility 

administrator has approved them or you bought the items 

from the facility’s commissary or vending machines.

SEARCHES AND VIEWING

ICE searches detainees to keep everyone safe, control 

contraband, and keep the facility clean and sanitary. These 

searches are not meant to punish anyone. The staff will not 

search or physically examine you for the sole purpose of 

determining your genital characteristics.
National Detainee Handbook 15

When will I be searched?

Your body and your property will be searched at these times:

• When you arrive at the facility;

• Whenever there is reasonable suspicion that you are 

concealing contraband or a weapon;

• When you go into a housing unit;

• When you leave the visiting area after a visit; and

• From time to time, there are unscheduled routine 

searches.

Can I refuse to be searched?

No. You must allow the officer or officers to search you.

You must also follow their directions and do everything

they tell you.

If you do not follow directions, you may be disciplined.

What if I refuse to be searched?

You may be moved away from the other detainees and

put in isolation. This is to keep you and others safe.

Will I have to take off my clothes when I am searched?

If there is a justified reason to suspect you may be hiding 

a weapon or other contraband, a strip search will be 

conducted.

Will I be searched by someone of the same gender?

For strip searches (when you take your clothes off), there 

will be an officer of the same gender assigned. If no officer 

of the same gender is available, the facility will ensure 

either that the search is conducted in private with two staff 

members present, or that someone of your gender is with 

you to observe.

Can staff view me?

Staff of the opposite gender shall not view you while in the 

shower, performing bodily functions or changing clothing, 

except in critical circumstances or when such viewing is 

incidental to routine cell checks or is otherwise appropriate 

in connection with official duties, a medical examination, 

or monitored bowel movement. Staff of the opposite gender 

shall announce their presence when entering an area where 

you are likely to be showering, performing bodily functions, 

or changing clothing.

DISCIPLINE AND YOUR RIGHTS

Order and discipline are important for the safety and wellbeing of detainees and staff. Some problems can be taken 

care of informally with counseling, but other problems may 

require discipline.

All facilities follow established procedures to ensure your 

legal rights are respected, including your right to:

• Due process, including getting your disciplinary case 

processed quickly;

• Translation and interpreter services so you can 

understand and communicate;

• Aids or services that ensure effective communication 

between you and facility staff if you have a hard time 

hearing, seeing, or have other communication needs.

The facility will choose the aid or service for you, but 

the aid or service should be given to you in a format that 

you can understand and protects your privacy; and

• Communicate with other people and/or organizations, 

unless that communication threatens safety, security,

or order at the facility.

While in ICE custody, you also have the right to:

• Protection from personal abuse, physical punishment, 

unnecessary or excessive use of force, personal injury, 

disease, property damage, and harassment; and

• Freedom from discrimination based on your race, 

religion, national origin, sex, sexual orientation, gender 

identity, physical ability, mental ability, or political 

beliefs.

You also have the right to file a grievance if you feel your 

rights have been violated. No one can punish you for filing

a grievance.

How will I know the rules?

Your facility must give you written information about its 

rules, procedures, schedules, and all topics covered in this 

handbook. The facility will give you this handbook and a 

local handbook.

What happens if I break the rules?

Each facility has a list of rules that you and other detainees 

must follow. If you are accused of breaking the rules, the 

following will happen:

• The supervisor in charge will be told what happened;

• The officer will try to resolve the incident informally;

• If informal resolution is not possible, the officer will 

write an incident report;

• An investigation will start within 24 hours;

• The investigating officer will refer you to the 

Institutional Disciplinary Plan (IDP); and

• You will get a copy of the incident report at least

24 hours before meeting with the IDP.

If your case is sent to the IDP, you will get a hearing on 

the first business day after the IDP receives the referral. If 

the charges are serious, you may be placed temporarily in 

administrative segregation before your hearing. If the IDP 

determines that you did something that is not allowed, you 

may be placed in disciplinary segregation or punished in 

other ways depending on the seriousness of your offense. For 

example, you may be removed from activities, commissary, 

or other privileges.
16 U.S. Immigration and Customs Enforcement

What is the Institutional Disciplinary Plan (IDP)?

The IDP is made up of either a one-person disciplinary hearing 

officer or a three-person panel who decide what to do about your 

violation. One of them will be in charge of the panel. Certain 

staff members are not allowed to be on the IDP, including:

• The officer who reported the violation;

• The officer who investigated the violation; and

• Any officer or staff member who witnessed, was directly 

involved with, or was part of the unit that reported the 

violation.

What does the IDP do?

The IDP must decide how to resolve your case. They 

follow detention facility standards that say what kinds of 

punishments are appropriate for different kinds of violations. 

They may reduce or dismiss the charges if you are found not 

to have broken the rules. If you do not agree with the IDP’s 

decision, you may file an appeal. See your facility’s local 

rules on filing appeals.

What are my rights at the IDP hearing?

Before the incident report is sent to the IDP, the facility must 

notify you in writing about your rights at the IDP hearing, 

including your right to:

• Receive a copy of the Notice of Charges against you at 

least 24 hours before the IDP hearing;

• Have a full-time staff member of your choice speak for 

you at the IDP hearing;

• Call witnesses and present evidence before the IDP;

• Remain silent. You do not have to speak if you do not 

want to. Your silence may not be used against you;

• Be at all phases of the hearing;

EXCEPTION: You may or may not be present when the IDP 

meets to make a decision on your case. Also, you will not 

be allowed to be present if your presence threatens order or 

safety at the facility.

• Receive translation and interpreter services so you can 

understand and communicate;

• Receive aids or services that the facility can provide to 

ensure effective communication because of your limited 

hearing, sight, or other disability;

• Receive the IDP decision and an explanation of how they 

made their decision in writing; and

• Appeal the IDP decision if you disagree.

IMPORTANT! Appeals must be submitted through the formal 

detainee grievance process.

Can the IDP postpone the hearing?

Yes, if you have a good reason for postponing your hearing, 

or if the IDP wants to investigate your case further, they 

may postpone your hearing. However, if you are being held 

in administrative segregation pending your hearing, the 

delay may not exceed 72 hours, barring an emergency.

USE OF FORCE AND RESTRAINTS

Officers shall use only as much force as needed to gain 

control of the detainee, protect the safety of detainees, staff 

and others, prevent serious property damage, and ensure the 

security and orderly operation of the facility. Officers may 

use force after all reasonable efforts to otherwise resolve a 

situation have failed. Physical force or restraining devices 

will not be used as punishment.

CRIMINAL CHARGES

While you are at the facility, you must follow applicable 

laws. If you disobey any local, state, or federal law, you may 

be notified and charged by the local, state or federal law 

enforcement authorities and tried in local, state, or federal 

court. Local, state, or federal charges may also be processed 

at the facility as disciplinary matters.

What happens if criminal charges are filed against me?

You will receive notice about your right to a lawyer. If you 

do not have enough money to hire your own lawyer, the 

court will appoint a lawyer to represent you for the criminal 

case. You have the right to speak to your lawyer about your 

criminal case and have the lawyer with you at your criminal 

court appearances.

What happens if I already have a local or state criminal 

case pending that I wish to fight or pursue having the 

charges dropped?

If you are in ICE custody and want to appear before a local 

or state court to contest criminal charges pending against 

you, the local or state court will need to issue a writ to ICE 

to have you turned over to their custody so that you may be 

present while the local charges are adjudicated.

NOTE: Simply requesting the writ will not necessarily stop or 

delay ICE’s removal efforts. The writ must be issued to ICE 

or, at a minimum, the responsible local or state authority 

will need to notify ICE of its intent to issue the writ before 

ICE will consider delaying or suspending removal efforts.

QUESTIONS, REQUESTS, AND GRIEVANCES

This section of the handbook explains what to do if you have 

a question, request or problem, how to file a grievance, and 

what happens when you file a grievance.

QUESTIONS, REQUESTS, AND

INFORMAL COMPLAINTS

If you have a question, request, concern, complaint, or want 

more information about the facility’s rules, you may ask a 

staff member at the facility, talk to an ICE officer, or send a 

written request to the facility or directly to ICE.

How do I make a request in writing?

You may write your request on a blank piece of paper or ask 

your housing officer for a detainee request form. See how to 

file a grievance below.

IMPORTANT! The detainee request form is an informal 

request. It is not the same as a grievance. If you would like 

to pursue a formal complaint, you may file a grievance.

What is a detainee request form?

It is a form you can fill out to make a request or informal 

complaint to the facility or ICE staff. If you need help filling 

out the detainee request form, you may ask another detainee, 

your housing officer, or other staff member at the facility.

Will my request be private?

Yes, you may put your request in an envelope and seal it. 

The staff – not other detainees – will deliver it promptly. 

The staff will not read or change it unless there are security 

concerns.
National Detainee Handbook 17

Who will read my request?

You decide where you want your request to go. Write the name, 

title, or office where you want it delivered on the envelope.

How do I send my request?

Put your request in the locked drop-box at your facility. The 

facility faxes or forwards these forms to the ICE officer in 

charge of your case at least twice a week.

When will ICE answer my request?

ICE will answer you within three business days, or you will get a 

letter from ICE saying it will be more than three days to answer.

HOW TO FILE A GRIEVANCE

(FORMAL COMPLAINT)

If you have a problem, try talking to an officer or other staff 

member. He or she will try to solve the problem informally. 

If you do not feel comfortable talking to an officer or other 

staff member, or if talking has not helped solve the problem, 

you may file a formal grievance. At some facilities, you may 

also pursue a formal grievance at the same time as you try 

to resolve the problem informally. Check your facility’s local 

rules about when you can file a grievance.

Follow these steps:

1. Ask your housing officer for a grievance form.

2. Fill out the grievance form and then give it to your 

housing officer.

3. You may keep your grievance private by sealing it in an 

envelope available from the housing officer.

4. Your grievance form will be sent to the grievance officer (GO).

EXCEPTION: At some facilities, if your complaint is about a 

medical problem, your grievance form will be sent directly 

to the medical staff, and kept confidential. Check your local 

supplement.

5. The GO will give you a written or oral response within 

five days of receiving your grievance.

If I disagree, can I appeal the GO’s decision?

• You can file a written appeal with a grievance appeals 

committee, usually called a Grievance Appeal Board 

(GAB) or Detainee Grievance Committee (DGC). The 

GAB or DGC will meet to review your complaint. 

None of the committee members can be an officer or 

staff member who are named in the complaint, already 

reviewed your complaint, or helped you write your 

complaint.

• When the GAB or DGC meet, they may call witnesses, 

look at evidence, and gather facts needed to decide your 

case fairly.

• The GAB or DGC will ask you to go to the meeting so 

you can tell your story; answer questions and respond 

to any evidence or testimony that conflicts with yours. 

The GAB or DGC may let you meet with them over the 

phone. You will receive a decision in writing within 

five days after receiving your appeal. The decision will 

explain the reasons why the decision was made.

If I disagree, can I appeal the GAB or DGC decision?

If you lose your appeal with the GAB or DGC, you may 

be able to appeal the decision to the facility administrator. 

Check your facility’s local rules about this.

Can I file a complaint for someone else?

No, but another detainee or someone on the staff can help 

you prepare and file your complaint.

IMPORTANT! Even if you need someone to help you, you 

must adhere to all of the deadlines.

Will I be treated differently if I file a complaint?

No, you cannot be harassed, punished, or disciplined 

because you made a complaint. If you believe that you 

have been retaliated against because you filed a complaint, 

contact the GO or the facility administrator immediately.

Will my complaint stay in my file?

Yes, a copy of your complaint stays in your detention file

for three years.

What if I have an emergency grievance?

Your facility will have its own procedures to handle 

emergency grievances which impact your life, health, 

and safety. Contact the GO or the facility administrator 

immediately if you have a complaint that involves an 

immediate threat to your health or safety.

Where else can I send a complaint?

You can communicate your problems to the ICE 

Detention Reporting and Information Line (DRIL).

The DRIL is toll-free and is available at 1-888-351-4024, or 

via the pro-bono network at 9116#. Trained operators are 

available for individuals in the public and for those currently 

in ICE detention. DRIL information posters (English and 

Spanish) are posted in detention facility housing pods. 

Language assistance is also available.

You may call to:

• Obtain basic immigration case information;

• Report an incident of sexual or physical assault or abuse;

• Report serious or unresolved problems at your facility;

• Report that you are a victim of human trafficking;

• Report that you have a serious mental disorder or 

condition. If you believe the disorder or condition 

impacts your ability to represent yourself or participate 

in an immigration court case, you should also notify the 

immigration judge; or

• Let ICE know that your immigration detention separated 

you from your minor child who is dependent on you.
18 U.S. Immigration and Customs Enforcement

Where can I report staff misconduct?

If you think the staff mistreated or abused you, or violated 

your civil rights, you can file a complaint with DHS for free 

by email, phone or mail.

Contact the DHS Office of Inspector General (OIG)

• Call: 1-800-323-8603

• Fax: 1-202-254-4297

• Mail: DHS Office of Inspector General

 Attn: Office of Investigations Hotline

 245 Murray Drive, SW

 Building 410/Mail Stop 2600

 Washington, D.C. 20528

You can also contact the DHS Joint Intake Center (JIC) 

with allegations of staff misconduct or with allegations of 

sexual assault by a staff member or by another detainee.

• Call: 1-877-2INTAKE

• Fax: 1-202-344-3390

• Email: Joint.Intake@dhs.gov

• Mail: P.O. Box 14475

 1200 Pennsylvania Ave., NW

 Washington, D.C. 20044

RECORDS

This part of the handbook explains what records and files 

ICE keeps about you.

What files are there about me?

ICE keeps your A-File, detention file, and medical records.

What is in my A-File?

Your A-File has a summary of all legal actions in your case, 

and may include your:

• ID cards;

• Photos;

• Passports;

• Criminal history; and

• Immigration history and related documents.

What is in my Detention File?

Your Detention File has your:

• Booking record;

• Classification worksheet;

• Discipline records from the facility;

• Behavior reports;

• Receipts for your money and other property;

• Written requests, complaints, and other issues;

• U.S. government documents; and

• Special housing unit records.

If you would like a copy of a document or documents from 

your A-File, detention files, or medical record, ask your ICE 

officer or facility staff. If you want another person to get a 

copy of those documents, you will need to provide written 

consent.

Who keeps my records?

ICE keeps your A-File. The facility or ICE has your 

detention and medical files.

WHAT TO EXPECT IF YOU ARE 

RELEASED FROM THE FACILITY

If you are released from ICE custody, you should expect

the following before you leave:

Legal obligations

You should review all your legal paperwork, and understand 

the conditions of your release and the date and location of 

your next court appearance, if you have one. You can call 

the Executive Office for Immigration Review (EOIR) at 

1-800-898-7180 if you are unsure of your next court date.

Phone calls

You may make one free phone call to help you make travel 

arrangements.

Release time and travel arrangements

You should be released from the facility at a reasonable time 

of day, which could include the early evening hours. If a 

friend or family member cannot pick you up at the facility, 

ask staff at the facility or an ICE officer to arrange for your 

transportation to a public transportation location, such as a 

bus station, airport, or train.

Property and clothing

You will be given back your property, including the clothes 

you wore when you arrived. These will be listed on the 

receipt you received when you arrived. Make sure to check 

your receipt. If you did not receive all of your property, ask 

a facility staff member for a missing property form. If your 

clothing is not appropriate for the weather outside, ask a 

facility staff member or ICE officer for weather appropriate 

clothing.

Medical

If you received medical care while in detention, you will 

be given medical paperwork. This may include your 

medical record, a summary of the healthcare you received 

during your stay at the facility, or instructions or referrals 

for follow-up care for medical conditions. If you received 

medication while in detention, you may also be given a 

supply of the medications you have been taking.

Local community service organizations list

Ask a staff member or an ICE officer if your facility has a 

list of local community service organizations that may help 

you with legal, medical, housing, or other social services 

upon your release. Not every facility has a list of local 

organizations.

IMPORTANT! If you do not receive the information and 

items listed above, please tell a facility staff member or an 

ICE officer as soon as possible, and before you leave the 

detention facility.
National Detainee Handbook 19

HEALTH AND SAFETY

EVACUATION DRILLS

Periodically, evacuation drills will be conducted at 

the facility. Drills can help you get out safely in a real 

emergency, such as a fire, gas leak, civil disaster, or other 

danger. In most cases, you will not know about a drill ahead 

of time. The drills are not done to scare or inconvenience 

you. For your safety, you should learn the proper procedures 

to exit the building in an emergency and the location of your 

housing unit’s emergency exits (there should be a map in 

your unit).

IMPORTANT! You must follow instructions during a drill or 

a real emergency. If you do not follow instructions, you may 

be disciplined.

SMOKING

Smoking is not allowed anywhere at the facility

(inside or outside).

Toilet use

• Do not stand on the toilet. Sit on the toilet seat and flush 

the toilet after using it;

• Put all used toilet paper into the toilet then flush;

• Do not use toilet water for washing; and

• Ladies, put used feminine pads or tampons in garbage 

cans and not into the toilet.

Hand washing

Germs can make you sick, and can be passed through hand 

contact. Thoroughly wash your hands to help keep from 

getting sick by:

• Making sure you run the water in the sink and use soap 

to wash your hands.

• Washing each finger and rubbing your hands together, 

washing both sides of your hands with soap and water, 

and cleaning under your fingernails.

• Washing hands before eating, after going to the 

bathroom, after playing or working outside, or after 

being near a sick person.

Showering and personal care

• You should take a shower regularly using soap and 

water;

• Bathe only in the shower, NOT the sinks. Do not urinate 

(pee) or defecate (poop) in the shower or in the sinks;

• Use the sinks only to wash your hands or face, shave 

your face, or brush your teeth;

• Do not shave your head or private areas;

• Do not share your razor with others;

• Do not share hair brushes, combs, or other personal

care items with others;

• Do not pierce any part of your body;

• Use a deodorant every day; and

• Do not leave any clothes in the bathroom.

Tattooing is not allowed in the facility

Bed safety

• Do not jump down from the top bunk or up to the top bunk;

• Take your time when getting into and out of bed. Make 

sure you step on a solid area of the floor with the large 

portion of your foot;

• Lower your head when getting out of bed if you sleep on 

a lower bunk; and

• If you fall out of bed at any time, notify the officer in the 

barracks so you can be examined in the medical clinic.

For overall good health

• In hot weather, stay in the shade during the hottest part 

of the day and drink lots of water throughout the day. 

If your urine is very dark, you probably aren’t drinking 

enough water;

• Eat three good meals a day. Be sure to eat fruits and 

vegetables. Do not eat too much candy;

• Try to exercise at least 30 minutes every day. Play sports, 

walk around, run in place, or do pushups. If you haven’t 

exercised in a long time, do some light stretching or slow 

jogging to warm up and prevent injuries;

• Try to sleep at least 8 to 10 hours a night;

• Cover your mouth with your elbow when you cough 

or sneeze and do not spit on the ground or floor. This 

spreads germs that can make other people sick; and

• Smoking is not allowed. Think of this as your chance to 

quit smoking forever. It is one of the best things you can 

do for your health.

How do I stay healthy in hot weather?

Your body needs lots of water to stay healthy. In hot weather, 

you sweat and lose water from your body. This can:

• Make you feel dizzy;

• Make your mouth and tongue dry and sticky;

• Make your urine darker and occur less often.

If you feel thirsty, this means you need more water in your body. 

Drink water in hot weather even when you do not feel thirsty.

To avoid getting sick in hot weather:

• Drink plenty of water during the day;

• If you are playing sports, drink extra water;

• Stay in the shade during the hottest part of the day;

• Wear loose clothing;

• If you start to feel dizzy, sit down in the shade or 

indoors; and

• Don’t stay in the sun for too long. 
20 U.S. Immigration and Customs Enforcement

You should let medical staff know if:

You feel weak or dizzy every time you stand up or you 

urinate very little.

Dental care

• Brush your teeth after every meal, if possible, and before 

going to bed;

• Place the toothbrush at a 45-degree angle between your 

teeth and gums;

• Move the brush up and down on each tooth, not back and 

forth. Spend ten seconds on each tooth before you go to 

the next tooth;

• Always brush your back teeth and gently brush your 

tongue;

• Clean all outside surfaces of your top and bottom teeth;

• For the surfaces where you bite down, move the 

toothbrush back and forth; and

• If possible, floss your teeth and gums every day.

Nonviolence

The facility will not permit any type of physical or sexual 

abuse. If someone physically or sexually assaults you, tell an 

officer or medical staff immediately. Disciplinary measures 

will be taken against anyone who physically or sexually 

assaults someone else in the facility.

Getting along with others

You will share living space with many people. It is important 

to be considerate and recognize others’ differences. Do not 

be so loud that others can’t enjoy their activities. Be quiet at 

night so others can sleep. Avoid people who cause problems 

or fight.

HEALTHCARE

You have a right to receive necessary and appropriate 

healthcare free of charge while you are detained. You can 

ask for healthcare at any time, including when you are sick 

or injured, have a chronic health problem, need medical 

treatment, or take or need to start taking medications to keep 

you well.

Healthcare services are available to all detainees at the 

facility for free.

There are two ways to get a non-emergency medical 

appointment:

1.) You may be required to fill out a form to sign up for a 

sick call. You will put the form in the medical drop box in 

your housing unit.

Forms are picked up every day and checked carefully to 

decide who needs to be seen first. In many cases, you can 

see the medical staff by the next business day. If you sign 

up during the weekend and your medical need is not urgent, 

you will usually be seen the following Monday. If you sign 

up after hours and cannot wait until the next business day 

and are experiencing a medical emergency, tell your housing 

officer. They will contact the on-call medical staff. 

2.) Instead of filling out a form for sick call, other 

facilities may tell you to go to a special area of the facility 

at a specific time every day to see medical staff for an 

appointment. The medical staff will evaluate you and will 

determine if you need to be seen that day or scheduled for

an appointment on another day.

Your facility will tell you which process you will use to 

receive medical services.

In a health emergency, you can get care right away.

Tell your housing officer, a staff member, or anyone who can 

get help. If you need help communicating with the health 

professional, ask for an interpreter or someone who can 

explain things in a way you can understand.

SECOND OPINIONS

You may have the right to get a second or outside medical 

opinion, but you must pay for it. Check your facility’s local 

rules. If your facility permits this, you or your lawyer must 

send your written request to the field office director. The 

facility will consider security issues when it makes its 

decision whether to permit you to get a second opinion. 

Your facility may have other information about how to get 

care, appeal, or communicate emergency concerns about 

healthcare at the facility.

MEDICAL RECORDS

You have a right to a copy of your medical records upon 

request. Check your local rules to understand how you can 

receive a copy of your medical records while you are in 

custody.

If you need to release your medical record to someone else, a 

written request from you to the facility will allow the facility 

to release your private health information to another person 

or organization, as long as your written request includes the 

following information, and meets any other requirements of 

your local health services administrator:

• Address of the facility that will release your medical 

record;

• Name of the individual or institution that will receive 

your information;

• Your full name, A-Number (or other facility 

identification number), date of birth, and nationality;

• Specific information to be released, along with dates

of treatment; and

• Your signature and date.
National Detainee Handbook 21

After the release of health information, the written 

authorization will be retained in the health record. To 

request a copy of your medical records after you are released 

from ICE custody, you must file a Freedom of Information 

Act (FOIA) request with ICE. For instructions on filing a 

FOIA request, go to www.ice.gov/foia or call the ICE FOIA 

office at 1-866-633-1182.

SUICIDE AND MENTAL HEALTH CARE

Detainees with mental illness or depression, or who may 

be at risk for suicide, will be treated with sensitivity and 

referred to an appropriate mental health professional. Tell 

your housing officer right away if you are depressed, think 

you may hurt yourself, someone else has threatened to hurt 

themselves, or you want to talk to someone. You can also 

communicate with ICE via the Detention Reporting and 

Information Line (DRIL) at 1-888-351-4024 or 9116#. You 

will be referred to an appropriate health professional.

SEXUAL ABUSE AND

ASSAULT AWARENESS

ICE has a zero tolerance policy against sexual abuse or 

assault of anyone in ICE custody. While detained by ICE 

you have a right to be safe and free from sexual abuse and 

sexual assault. ICE requires all facilities to have a sexual 

abuse and assault prevention and intervention (SAAPI) 

program, which includes facility procedures for reporting 

and investigating all incidents of sexual abuse or assault, and 

ensuring you are provided medical care and other services if 

you are victimized.

DETENTION AS A SAFE ENVIRONMENT

While you are detained, no one has the right to pressure 

you to engage in sexual acts or unwanted sexual behavior. 

Regardless of your age, size, race, ethnicity, sexual 

orientation or gender identity, you have the right to be 

safe from unwanted sexual advances and acts. If any staff 

member or service provider tells you they can help you 

stay in the United States in exchange for sexual contact 

or gratification or hurt your chances of staying the United 

States if you do not allow sexual contact or gratification, 

they are lying.

DEFINITIONS

Detainee-on-detainee sexual abuse and assault

All forms of sexual abuse and assault by a detainee against 

another detainee(s) are prohibited. If another detainee forces 

you to engage in a sex act, touches the sexual parts of your 

body, forces you to touch the sexual parts of his/her body, 

or uses threats or intimidations to pressure you to engage in 

sex, it is sexual abuse.

Staff-on-detainee sexual abuse and assault

All forms of sexual abuse and assault against a detainee 

by a staff member (including contract guards, medical 

professionals, and volunteers) are prohibited and against 

the law. If a staff member has sex with you, intentionally 

touches you in a sexual manner, makes sexual advances or 

repeated sexual comments, displays his or her genitals, or 

engages in voyeurism, it is sexual abuse.

Examples of sexual abuse and assault:

• While speaking to you, a staff member or another 

detainee caresses your buttocks;

• A staff member or detainee walks into the walk-in fridge 

and grabs your breasts;

• Someone threatens to rape you while you are sleeping;

• Someone forces you to have sex with them or another 

person to repay a debt;

• Someone offers you protection in exchange for sex; or

• A staff member or detainee offers you a privilege or a 

favor in exchange for sex.

PROHIBITED ACTS

A detainee or staff member who commits sexual abuse 

or assault shall be punished administratively and may be 

subject to criminal prosecution. A detainee who engages in 

such behavior can be charged with the following Prohibited 

Acts under the Detainee Disciplinary Policy (DDP):

• Code 101: Sexual Assault

• Code 207: Making a Sexual Proposal or Threat

• Code 404: Using Abusive or Obscene Language

• Code 206: Engaging in a Sex Act

• Code 300: Indecent Exposure

No one can retaliate against you for reporting sexual abuse 

or assault, participating in an investigation about sexual 

abuse or assault, or participating in sexual activity as a result 

of force, coercion, threats, or fear of force.

This means you cannot be subject to disciplinary action, 

housing changes, removal from facility programs, or other 

negative actions for reporting.

Reporting sexual abuse or assault will not negatively 

impact your immigration proceedings

There are many emotional and physical challenges in the 

aftermath of sexual abuse or assault, but reporting the crime 

is an important step for you to take in regaining control and 

seeking justice. If you experience retaliation for reporting 

sexual abuse or assault, participating in an investigation 

about sexual abuse or assault, or for engaging in sexual 

activity as a result of force or coercion, you can report it in 

the same way that you report an incident of sexual abuse or 

assault.

IMPORTANT! Consensual sexual conduct between detainees 

is also prohibited. While consenting sex between detainees 

is not sexual abuse or assault, it is a violation of facility 

rules and subject to administrative and disciplinary action.
22 U.S. Immigration and Customs Enforcement

AVOIDING SEXUAL ABUSE AND ASSAULT

Sexual abuse and assault is never the victim’s fault. 

However, you are better protected if you carry yourself 

in a confident manner. Many abusers choose victims who 

look like they would not fight back or who they think are 

emotionally weak. Do not accept gifts or favors from others. 

Most gifts or favors come with special demands or limits the 

giver expects you to accept.

You should also:

• Report staff members of the opposite sex who do not 

announce themselves before entering a bathroom or 

other area;

• Report any staff member who escorts you ALONE to 

certain remote areas;

• Do not accept an offer from another detainee to be your 

protector;

• Find a staff member with whom you feel comfortable 

discussing your fears and concerns;

• Do not use drugs or alcohol. These weaken your ability 

to stay alert and make good judgments;

• Be clear, direct, and firm. Do not be afraid to say “no”

or “stop it now;”

• Choose your associates wisely. Look for people who are 

involved in positive activities like educational programs, 

work opportunities, or counseling groups. Get yourself 

involved in these activities if they are available at your 

facility; and

• Trust your instincts. Be aware of situations that make 

you feel uncomfortable. If it does not feel right or safe, 

leave the situation or seek assistance. If you fear for your 

safety, report your concerns to a staff member.

REPORT ALL SEXUAL ABUSE AND ASSAULTS

If you are afraid of being abused or assaulted, or if you 

become a victim of a sexual abuse or assault, talk to 

someone immediately. Only if the abuse is reported can 

perpetrators be held accountable and subject to discipline or 

potentially prosecuted.

NOTE: You can report a sexual abuse or assault incident 

to facility staff, ICE/ERO personnel, DHS or ICE 

headquarters, or a consular official.

You can also report anonymously or through a third party 

(such as a relative or friend).

Below are some ways you can make a report:

Report to the facility

Tell any trusted staff member at the facility (for example, 

your housing unit officer, chaplain, supervisor, officer 

in charge, health care provider, the designated Sexual 

Abuse and Assault Prevention and Intervention (SAAPI) 

Compliance Manager, etc.). Your local handbook may have 

more information about who to contact.

File an informal or formal grievance with the facility 

(including an emergency grievance)

This handbook contains information on filing grievances 

on pg. 16. Your housing officer or unit supervisor can also 

explain how this process works.

File a written informal or formal request or grievance

to ICE/ERO

There should be locked boxes at your facility for ICE 

requests. Ask your housing unit officer where this box is 

located if you need help finding it. Only ICE can access this 

information.

REPORT TO DHS OR ICE HEADQUARTERS

Contact the ICE Detention Reporting and Information Line 

(DRIL)

Call the toll-free hotline at 1-888-351-4024 or 9116#

Contact the DHS Office of Inspector General (OIG)

Call the toll-free hotline at 1-800-323-8603 or 518#,

or write a letter to:

DHS Office of Inspector General

Attn: Office of Investigations Hotline

245 Murray Dr., SW

Building 410/Mail Stop 0305

Washington, D.C. 20528

Report to your consular official

Call or write to your consular official. Your facility can give 

you the contact information for your consulate.

Anonymous reporting

You do not have to give your name to report sexual abuse or 

assault, but the more information you can provide, the easier 

it will be to investigate what happened. Staff members are 

required to keep the reported information confidential and 

only discuss it with the appropriate officials on a need-toknow basis.

Confidentiality

Information about a victim of sexual assault, and the facts of 

the report itself, will be limited to those who need to know 

to make decisions concerning the victim’s welfare and for 

law enforcement investigative purposes. People who may 

need to know include but may not be limited to:

• Staff members who make decisions about your care;

• Law enforcement;

• Facility investigators.

• Sexual Assault Nurse Examiner (SANE) or

Sexual Assault Forensic Examiner (SAFE); and

• Local victim service provider.
National Detainee Handbook 23

If you are abused or assaulted, the facility will help you 

get medical care, counseling, and victim services

If you feel that confidentiality has been breached by facility 

staff, you can report it the same way you report sexual 

abuse, assault, or retaliation.

After reporting sexual abuse or assault or attempted

sexual abuse or assault

You will be offered immediate protection from the 

perpetrator and referred for medical examination and 

clinical assessment. You do not have to name the detainee(s) 

or staff member who assaulted you in order for you to 

receive assistance, but specific information may make it 

easier for staff to help you. You will continue to receive 

protection from the perpetrator, whether or not you have 

identified your attacker or agree to testify against them.

Save anything that may contain the perpetrator’s DNA

If you are a victim of sexual abuse or assault, you should 

make every effort to save anything that might contain the 

perpetrator’s DNA.

You should not bathe or shower, use the restroom, change 

clothes, comb your hair, clean up the scene where the 

incident occurred, or move anything the perpetrator may 

have touched. 

It is important to bring with you to the medical exam, the 

clothes and undergarments that you had on at the time of the 

assault.

Receiving medical attention

Immediately after a sexual abuse or assault incident, it is 

important that you receive medical attention, regardless of 

your decision to participate in a criminal investigation. For 

your health and self-protection, it is important to be checked 

and treated for possible injuries, even if none are visible. 

This includes testing for HIV and other sexually transmitted 

infections (STIs), as well as receiving preventative 

treatments, such as medications to prevent STIs, pregnancy 

(if applicable), and to protect against HIV transmission. You 

are also entitled to ongoing medical care as needed.

Sexual assault forensic exams

In addition to receiving medical attention, some victims 

will also be encouraged to receive a sexual assault forensic 

medical exam. This exam is important because preserving 

evidence can be key to criminally prosecuting the 

perpetrator. You have a right to accept or decline any or 

all parts of the exam.

It is important to remember, however, that critical evidence 

may be missed if not collected or analyzed. It is also 

important to bring with you to the medical exam the clothes 

and underwear that you had on at the time of the assault. If 

the facility staff has these items, let the examiner know.

Sexual assault forensic medical exam

A sexual assault forensic medical exam will be performed at 

a hospital or other healthcare facility, by a SANE, SAFE or 

another medical professional. This exam is complex and on 

average, takes three to four hours.

To start, the medical professional will write down your 

detailed health history. Next the examiner will conduct a 

head-to-toe, detailed examination and assessment of the 

entire body (including an internal examination). This may 

include collection of blood, urine, hair, and other body 

secretion samples, photo documentation of injuries, and 

collection of clothing. Finally the medical examiner will 

speak about treatment for sexually transmitted infections 

to which victims may have been exposed during the assault 

and for female victims, pregnancy risk evaluation and care. 

The facility or center will follow up to ensure that any 

additional treatments, counseling, medical care, or victims’ 

services are provided.

Mental health and victim services

You are entitled to mental health services and ongoing care, 

as appropriate, including counseling and access to outside 

victim services. At your request, the facility staff will put 

you in touch with a local community victim advocate.

If not available, the facility will contact ICE. The agency 

will provide you with a trained, experienced professional 

to provide crisis intervention. Victim advocates and crisis 

intervention services are available to help you cope and 

prepare you for any long-term processes. These might 

include criminal investigation, sexual assault forensic 

medical exam, emotional and physical reactions after an 

assault, etc., and your presence during the forensic medical 

exam or investigative interviews. A professional will also 

help you build on your strengths and identify your support 

network, problem solve, communicate to the facility any 

additional referrals you may need (psychological, medical, 

legal) for additional support and information, help with any 

immigration relief support specific to the incident, and help 

you if you are released from ICE custody.

UNDERSTANDING THE

CRIMINAL JUSTICE PROCESS

When you report a sexual abuse or assault incident the 

facility and/or an appropriate law enforcement agency will 

conduct an investigation. Reporting sexual abuse or assault 

is an important step. It can help you with evidence collection 

(as discussed above) and recovery. Just by reporting the 

incident, you may have a good start to recovering and 

feeling more in control of your life. While there is no way 

to change what happened, you can seek justice and prevent 

the perpetrator from committing another sexual abuse or 

assault. Your report of sexual abuse or assault does not affect 

your immigration case.

The purpose of investigation

The purpose of the facility and/or the criminal investigation 

is to determine the nature and extent of the sexual abuse 

or assault incident. The law enforcement officer or facility 

investigator will document a written report and assign a 

tracking number to the allegation.

Report the incident as soon as possible

Reporting the incident as soon as possible may help you in 

relaying details that are still readily available. Even if the 

report takes place days or months later, it’s important to 

report the most accurate and comprehensive details, such as:

• Sequence of events, timeframe/length of events;

• What was said during the physical assault or injury;

• Any weapons used;

• Bodily fluids seen or felt; and

• Other details.
24 U.S. Immigration and Customs Enforcement

The interview(s)

The interview(s) may take several hours, depending on 

the circumstances of the case. Some questions may feel 

intrusive, and the officer or investigator may interview you 

more than once. The extensive questioning isn’t because the 

officer or investigator does not believe you; it is their job to 

get an accurate, detailed account of what happened. If you 

request, you can have your victim advocate present during 

the interview.

Reporting the incident/choosing to press charges

You may choose not to immediately press charges following 

the facility’s report to law enforcement. While there is no 

barrier to reporting the incident, even months afterwards, 

informing the facility and triggering the investigation as 

soon as possible will allow for the strongest evidence to 

be brought to light. Also this will help the facility protect 

other detainees who may be in danger of abuse. If criminal 

charges are filed, it will be presented for prosecution. Not 

all cases will be accepted for prosecution based on evidence 

available and resources.

Additionally, there are certain circumstances in which the 

prosecutor will move forward with charges based solely 

on the evidence presented. For example, cases involving 

incidents of sexual abuse or assault may be pursued by the 

prosecutor regardless of your decision to be involved in the 

investigation. If the case does in fact go to trial, you will be 

generally asked to testify. It is important for you to discuss 

any concerns you have with the prosecutor (or your attorney) 

or a victim advocate.

Investigation completion

When an investigation has been completed, it will be closed 

as substantiated, unsubstantiated, or unfounded. You will 

receive a written notification from ICE with results of the 

investigation and responsive actions taken.

• Substantiated means that the facts and evidence prove 

that the incident occurred;

• Unsubstantiated means that the facts and evidence did 

not support that the incident occurred; and

• Unfounded means that the facts and evidence prove that 

the incident did not occur.

Understanding your reactions

Being victimized can violate your sense of safety and trust. 

You may feel shock, anger, and anxiety and it is normal to 

experience feelings of embarrassment, anger, guilt, panic, 

depression, and fear for several months or even years after 

the victimization. It is also normal to experience a variety 

of physical reactions from changes in eating and sleeping 

patterns to nightmares or flashbacks. These reactions can 

cause you to become withdrawn. It is also common to feel 

powerless or depressed. Whatever your reactions or fears, it 

is important to understand that you are not to blame and that 

these reactions are normal.

Help is available

The facility and ICE will help you get support and offer 

resources specific to your needs. Emotional support is 

available from the facility’s mental health and medical staff 

and from the chaplains.

Also, at your request, facility staff will put you in touch with 

a local community service provider or victim advocate (see 

“Mental Health and Victim Services” on pg. 23).

Sexual abuse and assault can happen to anyone. Sexual 

abuse and assault is not about sex; it is about power and 

control. All reports are taken seriously. Your safety and 

the safety of others is the most important concern. For 

everyone’s safety, you are encouraged to report all incidents, 

threats, or assaults.

MEDICAL ORIENTATION

AND HEALTH INFORMATION

The facility’s medical clinic will provide you with care if 

you have a medical problem. Except for rare situations, 

medical staff will NOT give you comfort items or items 

such as special shoes, extra blankets, extra pillows, jackets, 

soap, or deodorant. Medical staff also cannot answer any 

questions about your case, your court date, or your legal 

situation. Ask your deportation officer these questions.

GENERAL OVERVIEW OF SERVICES PROVIDED

Medical questions

Soon after you arrive, you will be asked medical questions 

and given a chest x-ray or test for tuberculosis infection. 

This is important for the health and safety of everyone.

Physical exam

Within the first 14 days of your stay, you will receive a 

physical exam. Male or female and age-specific medical care 

will be offered.

Female health care

You may request pregnancy testing, a breast examination, 

Pap test, sexually transmitted disease (STD) screening, 

mammograms, birth control advice, and consultation 

about family planning as medically appropriate. If you are 

confirmed to be pregnant or have recently given birth, you 

will be provided with access to prenatal and specialized care.

Sick Call

If you are sick, you can request to be seen in the medical 

clinic. To receive this care, you will either fill out a sick call 

form or the medical staff will visit you in the housing areas 

or other designated areas. If you are not sure how sick call 

works, ask any staff member.

If you are having dental pain or swelling, use the sick call 

process to get help. Routine care such as dental cleanings 

will not be done unless you are here for more than 12 

months.

If you are feeling overwhelmed, have thoughts of hurting 

yourself or feel like you might hurt someone else, let an 

officer or a medical staff member know immediately and 

you will be seen.
National Detainee Handbook 25

ADDITIONAL SERVICES

If needed, other services may include medications, lab or 

other diagnostic tests, x-rays, education and counseling, and 

regular appointments for serious medical conditions.

Medical complaints and grievances

If you have a question or concern with the care you receive, 

talk to the medical provider. Remember that some types of 

care or services are not available. If you are still unsatisfied, 

you can complete a grievance form. If you can’t find the form 

in the clinic, ask any security or medical staff for the form.

Emotional difficulties

It is normal to feel emotions like sadness, depression, 

anxiety, nervousness, anger, and fear in this environment. It 

is also normal to have problems sleeping. Try to remember 

that you will not be in detention forever. Think about ways 

to keep busy, stay calm, and stay healthy. Read, talk to 

people, play a game, exercise, go to religious activities, or 

practice relaxation techniques. A medical provider can give 

you information on stress management.

MEDICATIONS

Do not share medications with others. Violation of this rule 

may result in disciplinary action. If your medicine is causing 

problems such as a rash, itching, breathing problems, 

or diarrhea, let an officer or the medical staff know 

immediately, and keep your medicine with you at all times. 

Do not lose your medication.

PRIVACY NOTICE REGARDING THE 

COLLECTION OF YOUR INFORMATION 

FOR YOUR MEDICAL CARE

What is ICE’s legal authority for collecting this 

information?

ICE is authorized to collect medical care information 

pursuant to 8 U.S.C. § 1222 and 1232; and 42 U.S.C. § 249. 

Information regarding your medical, mental health, and 

dental records is maintained by ICE in the Department 

of Homeland Security/U.S. Immigration and Customs 

Enforcement – 013 Alien Health Records System of Records. 

See 80 Fed. Reg. 239 (January 5, 2015), in accordance with 

the Privacy Act of 1974, as amended (5 U.S.C. § 552a).

Why is this information being collected?

ICE is committed to protecting your health while you are in 

ICE custody. To effectively do so, ICE medical personnel 

will collect information about you and your medical history 

including health conditions you have, medications you take 

and special needs you have as a result of a medical condition 

to provide you with any necessary and appropriate medical 

care. The information may be collected in various ways, 

including through forms you complete or discussions you 

have with medical personnel.

How will information be used and with whom will it be shared?

ICE uses medical information to care for you while you are 

in ICE custody, and to provide you with any necessary and 

appropriate medical care you may need. Medical health 

information may be used or disclosed by ICE in accordance 

with the routine uses listed in the DHS/ICE Alien Health 

Records System of Records, 80 Fed. Reg. 239 (January 5, 

2015). For example, if you need medical treatment that 

ICE is unable to provide, ICE may send you to an outside 

medical provider and share relevant medical information 

about you with that provider so that the provider may 

properly treat you. Another example may occur if you are 

transferred to another facility, or to the custody of another 

domestic or foreign government agency, or are removed to 

another country, medical information may be shared with 

that facility, agency or country for your continued care.

Your information may also be shared with federal and state 

reporting agencies for disease surveillance and control and 

with agencies that accredit ICE facilities. Your health care 

in this country comes at a cost to the U.S. taxpayers. The 

financial service center needs your medical information 

to make payments for your medical care and the medical 

providers who treat you. Finally, your medical information 

may be shared with the Department of Justice or with courts 

in the course of immigration, civil, or criminal proceedings. 

For more information concerning other possible disclosures 

or handling of your medical care information, please consult 

the DHS/ICE Alien Health Records System of Records,

80 Fed. Reg. 239 (January 5, 2015).

Am I required to provide this information?

Furnishing this information is voluntary. However, if you 

choose not to provide the requested information, it could have 

a negative impact on your care or health because ICE may not 

have the information it needs to properly care for you.

NOTE: This privacy notice is required by the Privacy Act 

of 1974, as amended (5 U.S.C. § 552a) and only applies to 

information about you collected by ICE medical personnel 

and placed into your ICE medical records. In instances 

where you receive care from non-ICE medical personnel, or 

at a non-ICE facility, the Privacy Act of 1974 may not apply 

and your medical information may be covered by other 

privacy and healthcare regulations.
Break the Silence

ICE Has Zero Tolerance 

for Sexual Abuse & Assault

Keep Detention Safe

Report Confidentially 

Be Safe and Get Help 

Report an incident involving a detainee or Report Sexual Assault Now

a staff person by:

Notifying a staff person Telling an ICE official 

Calling a toll free number

1-888-351-4024 or 9116#

ICE’s Community and Detainee Hotline 

 

1-877-246-8253 or 5663#

ICE’s Joint Intake Center

write here

At this facility, contact: 

Rapportez les agressions

sexuelles

Denonse agresyon seksyèl

touswit

Denuncie crimes sexuais agora

Báo cáo cưởng hiếp tình

dục ngay lập tức

Reporte la agresión sexual

ahora
If you need urgent assistance, including a medical emergency, please contact facility staff immediately!

Call to:

Report that you are a victim of human trafficking

Obtain basic immigration case information 

(For information on your next court 

date please call 1-800-898-7180)

Let ICE know that your immigration detention 

separated you from your minor child who is 

dependent on you

Report an incident of sexual or 

physical assault or abuse

Report serious or unresolved problems

or 1-888-351-4024

Dial: 9116# or

ICE Enforcement and Removal Operations

Committed to transparency, collaboration, and resolving concerns

 

ICE Detainee Helpline

Report your concerns

Signalez vos préoccupations

Rapòte enkyetid ou

Apresente suas denúncias

Exprese sus inquietudes

Báo cáo quan ngại của quý vị
Report Suspicious Activity:

1-866-347-2423

www.ice.gov

04/2016