COZEN 

O'CONNOR 

May 17, 2013 Mark W. Atwood 

Direct Phone 202-463-2513 

Direct Fax 202-478-2751 

matwood@cozen.com 

Elizabeth J. Wadsworth 

Direct Phone 202-463-2537 

Di rect Fax 202-618-4853 

ewadsworth@cozen.com 

VIA E-MA1L 

Michael Crook 

Coordinator, Transportation Disaster Operations 

Transportation Disaster Assistance Division 

National Transportation Safety Board 

490 L'Enfant Plaza East, SW 

Washington, DC 20594 

VIA ELECTRONIC SUBMISSION 

Docket DOT-OST-1996-1960 

Docket Management Facility 

U.S. Department of Transportation 

1200 New Jersey Avenue, SE 

Washington, DC 20590 

Re: Family Assistance Plan for Western Global Airlines, LLC 

Dear Ladies and Gentlemen: 

Pursuant to 49 U.S.C. Section 41113 and DOT's Notice dated January 20, 2004, enclosed 

for filing is a summary of Western Global Airline's plan to address the needs of families of 

passengers involved in accidents within the United States that involve aircraft under its 

operational control. The enclosed plan describes the company's procedures that comply with the 

requirements of the Aviation Disaster Family Assistance Act of 1996, as amended by the Wendell 

H. Ford Aviation Investment and Reform Act for the 21 stCentury and the Vision 100-Centry of 

Aviation Reauthorization Act. 

Please do not hesitate to contact us with any questions. 

Sincerely, 

COZEN 'CONNOR 

By: Mark W. Atwood 

Elizabeth J. Wadsworth 

Enclosure 

1627 I Street, NW Suite 1100 Washington, D.C. 20006 

202.912.4800 800.540.1355 202.861.1905 Fax cozen.com 

LEGALV16541166\1 
ILY ASSISTANCE 

PLAN 

Copyright © 2013 

Western Global Airlines LLC 

All Rights Reserved 

Revision Number: ORG 

Revision Date:03.15.2013 
FAMILY ASSISTANCE PLAN 
FAMGLY CL PLAN 

Revision Record Family Assistance Plan 

Revision Incorporation 

Rev. no Effective date Date By 

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BASIS FOR THE PLAN 1 

TOLL-FREE TELEPHONE NUMBER 1 

NOTIFICATION PROCESS 2 

NOTIFICATION OF FAMILY SUPPORT SERWCES 2 

FAMILY ASSURANCES 2 

MONUMENT CONSTRUCTION 3 

TREATMENT OF IMMEDIATE FAMILY MEMBERS 3 

ASSISTANCE FROM OTHER ORGANIZATIONS 3 

COMPENSATION FOR SERVICES PROVIDED BY DESIGNATIED ORGANIZATION. 3 

FAMILY TRAVELING TO ACCIDENT SITE 4 

RESOURCES/TRAINING COMMITMENT 4 

CONSULTATION ON CARRIER RESPONSE NOT COVERED BY THE PLAN 4 

NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUCTURES 4 

SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARING 4 

LIABILITY 5 

PLAN FILING REQUIREMENTS 5 

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1. BASIS FOR THE PLAN 

The Aviation Disaster Family Assistance Act of 1996, as amended by the Wendell H. Ford 

Aviation Investment and Reform Act for the 21st Century and the Vision 100-Century of 

Aviation Reauthorization Act (the "Act"), applies to US air carriers holding economic 

authority from the U.S. Department of Transportation ("DOT" or "Department"). The Act 

requires that such carriers file with the National Transportation Safety Board ("NTSB") and 

the Department a plan for addressing the needs of families of passengers involved in an 

aircraft accident, that involves an aircraft under its control, and that results in a major loss of 

life (an "aircraft accident" or "accident"). The Act requires such plans to include certain 

assurances and information regarding the air carriers' intended communications with 

families. 

Accordingly, Western Global Airlines LLC. ("WGA") is submitting this Family Assistance 

Plan (the "Plan"), which is intended to promote: (1) the best interests of surviving 

passengers and families of passengers involved in an aircraft accident, (2) treating survivors 

and families with dignity, and (3) respect for the cultural and religious backgrounds of 

survivors and families. 

WGA operates all-cargo service worldwide using jet freighter aircraft and thus will carry few 

people aboard its flights. Only the flight crew and other employees of WGA, such as 

mechanics or a loadmaster, will routinely be aboard aircraft operated by WGA. Couriers 

accompanying cargo shipments, representatives of charterers or shippers, other airline flight 

crewmembers, or FAA observers also may be aboard. The Act defines "passenger" as 

including employees of air carriers or foreign air carriers aboard an aircraft, as well as any 

other passenger aboard an aircraft, regardless of status. Accordingly, WGA will apply this 

Plan to all persons aboard an aircraft operated by WGA under its DOT authority to provide 

foreign air transportation. The terms "persons" and "passengers" are both used in this Plan 

as the context requires. There is no intention to make any distinction between the terms for 

purposes of this Plan. 

2. TOLL-FREE TELEPHONE NUMBER 

In the event of an aircraft accident involving an aircraft operated by WGA, WGA will 

establish a reliable, toll-free telephone number and provide personnel to handle calls to such 

number from the families of all persons aboard the aircraft. WGA will publicize the toll-free 

number by providing it to the DOT, the NTSB, the organization designated for the accident 

by the NTSB under 49 U.S.C. § 1136(a)(2), and the news media. WGA will provide the tollfree number to the foregoing as soon as practicable after WGA confirms that one of its 

aircraft was involved in an accident and that the accident resulted in a major loss of life. The 

toll-free number also will be provided to any other group or person that requests it. WGA will 

provide suitably trained personnel to answer calls to the toll-free number, and it will use its 

emergency response procedures to provide the personnel required for this purpose. The 

emergency response personnel will be prepared to answer questions likely to be asked by 

families of persons aboard the aircraft. 

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FAMILY ASSISTANCE PLAN 

Families that call the toll-free number will be updated on the accident as information 

becomes available. 

3. NOTIFICATION PROCESS 

WGA will notify the immediate families of persons aboard an aircraft operated by WGA that 

is involved in an accident, before providing any public notice of the names of the 

passengers, by using the services of the American Red Cross or other organization 

designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2) if such reliance is 

practical. Otherwise, WGA will use the services of its own personnel who have been suitably 

trained to provide this notification. WGA recognizes the Act's preference for in-person 

notification to the extent practicable. 

WGA will provide assurance that, upon request of the family of a passenger, the air carrier 

will inform the family of whether the passenger's name appeared on a preliminary 

passenger manifest for the flight involved in the accident. 

WGA will also provide notice to the immediate family of any person aboard the aircraft as 

soon as WGA has verified that the person was aboard the aircraft, whether or not the names 

of all the persons aboard the aircraft have been verified. For purposes of this Plan, 

immediate family means a passenger's parent or legal guardian, spouse, child, brother or 

sister, or nearest living relative. 

In most cases, the only persons aboard the aircraft will be employees of WGA. Thus, 

verification of the persons on board should be completed quickly. WGA maintains personnel 

records that include the necessary contact information. In the case of passengers other than 

WGA employees, contact information is collected at the time the passenger boards the 

aircraft, and WGA will verify contact information for such passengers prior to providing 

notice to the immediate family of such passengers. 

4. NOTIFICATION OF FAMILY SUPPORT SERVICES 

Immediately upon request, WGA will provide to the director of family support services 

designated for the accident under 49 U.S.C. § 1136(a)(1), and to the American Red Cross or 

other organization designated for the accident under 49 U.S.C. § 1136(a)(2), a list of names 

of the persons aboard the aircraft based on the best information available at the time the list 

was requested, regardless of whether or not such names have been verified. WGA will 

update the list of passengers periodically based on new information. All lists will be date and 

time stamped so recipients know that they have the most current version. 

5. FAMILY ASSURANCES 

The family of each passenger will be consulted about the disposition of all remains and 

personal effects of the passenger that are within the control of WGA and, if requested by the 

family, any possession (regardless of condition) of the passenger will be returned to the 

family unless it is required for the accident investigation or a criminal investigation. Normally, 

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authorities should return identifiable personal effects to the passenger's family rather than 

having WGA assume possession of them. Authorities also should determine the disposition 

of any unidentifiable personal effects. If WGA obtains control of any unclaimed passenger 

possession, it will retain that possession for not less than eighteen (18) months after the 

date of the accident. 

The local medical examiner or coroner is responsible for the positive identification of 

fatalities. If a passenger has died, the medical examiner or coroner will provide official 

notification of death to the passenger's family. The medical examiner or coroner is 

responsible for the disposition of identifiable and unidentifiable human remains. 

For injured passengers, the hospital to which they are admitted is responsible for status 

updates. However, to the extent WGA has information on the condition of such passengers, 

it will share such information with their immediate families. 

6. MONUMENT CONn'iValCTION 

Should WGA decide to construct a monument to the passengers aboard an WGA aircraft 

involved in an accident, WGA will consult the immediate family of each passenger regarding 

the construction and any inscription to be included on the monument. WGA will honor a 

request from a passenger's immediate family to remove any reference to that passenger's 

name from the monument or to omit that passenger's name from any dedication speech for 

the monument. 

7. TREATMENT OF IMMEDIATE FAMILY MEMBERS 

WGA will provide equal treatment under this Plan to the families of all passengers, 

regardless of whether they were employees, contractors or other personnel. 

8. ASSISTANCE FROM OTHER ORGANIZATIONS 

WGA will work with the American Red Cross, or any other organization designated for the 

accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis to ensure that 

family members of passengers receive an appropriate level of services and assistance 

following an accident. 

9. COMPENSATIONIO fERVICES PROVIDED BY DESIGNATIED 

ORGANIZATION. 

WGA will provide reasonable compensation to the American Red Cross or other 

organization designated for the accident under 49 U.S.C. § 1136(a)(2) for services and 

assistance provided by the organization to the families of persons aboard a WGA aircraft 

operated by WGA that is involved in an accident. WGA will expect the designated 

organization to provide a detailed accounting of services and assistance for which 

compensation is to be provided. 

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10. FAMILY TRAVELING TO ACCIDENT SITE 

WGA will assist the immediate families of persons aboard a WGA aircraft involved in an 

accident in traveling to the location of the accident and provide for their physical care while 

they are staying at such location. 

11. RESOURCES/TRAINING COML7,11Tal]ENT 

WGA will commit sufficient resources to carry out this Plan. It will provide adequate training 

to its employees and agents likely to be involved in family assistance functions so that WGA 

can meet the needs of survivors and family members following an accident. 

12. CONSULTATION ON CARRIER RESPONSE NOT COVERED BY THIE 

PLAN 

WGA assures that the air carrier, in the event that the air carrier volunteers assistance to 

United States Citizens within the United States with respect to an aircraft accident outside 

the United States involving major loss of life, will consult with the Board and the Department 

of State on the provision of the assistance. 

13. NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUC URES 

In the case of an accident that results in significant damage to a man-made structure or 

other property on the ground that is not government-owned, WGA will promptly provide 

written notice, to the extent practicable, directly to the owner of the structure or other 

property about liability for any property damage and means for obtaining compensation. At a 

minimum, the written notice will advise the owner: 

1. to contact the insurer of the property as the authoritative source for information about 

coverage and compensation; 

2. not to rely on unofficial information offered by WGA' representatives about compensation by WGA for accident-site property damage; and 

3. to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 

14. SIMULTANEOUS ELECTRONIC TRANSUSSION OF NTSB I D-ii\IZING 

In the case of an accident in which the NTSB conducts a public hearing or comparable 

proceeding at a location greater than 80 miles from the accident site, WGA will ensure that 

the proceeding is made available simultaneously by electronic means at a location open to 

the public at both the origin city and destination city of the flight operated by WGA if that city 

is located in the United States. 

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15. LIABILITY 

WGA shall not be liable for damages in any action brought in a Federal or State court 

alleging negligence arising out of its performance in preparing or providing a passenger list 

pursuant to this Plan. 

16. PL;JI FILING REQUIREMEI 

The foregoing Plan and subsequent amendments will be filed with the U.S. Department of 

Transportation and the NTSB in accordance with the Foreign Air Carrier Family Support Act 

of 1997, as subsequently amended. 

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