SupportSoft's Amended and Restated 2000 Employee Stock Purchase Plan



 EXHIBIT 10.1 
 SUPPORTSOFT, INC. 
 2000 EMPLOYEE STOCK PURCHASE PLAN 
 (Adopted by the Board on February 15, 2000) 
 (As amended and restated as of August 1, 2006) 







 Table of Contents 
  


					
	 	  	 	  	Page
	 SECTION 1
	  	Purpose Of The Plan.	  	1
			
	 SECTION 2
	  	Definitions.	  	1
	 (a)
	  	“Board”	  	1
	 (b)
	  	“Code”	  	1
	 (c)
	  	“Committee”	  	1
	 (d)
	  	“Company”	  	1
	 (e)
	  	“Compensation”	  	1
	 (f)
	  	“Corporate Reorganization”	  	1
	 (g)
	  	“Eligible Employee”	  	1
	 (h)
	  	“Exchange Act”	  	2
	 (i)
	  	“Fair Market Value”	  	2
	 (j)
	  	“IPO”	  	2
	 (k)
	  	“Offering Period”	  	2
	 (l)
	  	“Participant”	  	2
	 (m)
	  	“Participating Company”	  	2
	 (n)
	  	“Plan”	  	2
	 (o)
	  	“Plan Account”	  	2
	 (p)
	  	“Purchase Price”	  	2
	 (q)
	  	“Stock”	  	2
	 (r)
	  	“Subsidiary”	  	3
			
	 SECTION 3
	  	Administration Of The Plan.	  	3
	 (a)
	  	Committee Composition	  	3
	 (b)
	  	Committee Responsibilities	  	3
			
	 SECTION 4
	  	Enrollment And Participation.	  	3
	 (a)
	  	Offering Periods	  	3
	 (b)
	  	Enrollment	  	3
	 (c)
	  	Duration of Participation	  	3
			
	 SECTION 5
	  	Employee Contributions.	  	3
	 (a)
	  	Frequency of Payroll Deductions	  	3
	 (b)
	  	Amount of Payroll Deductions	  	3
	 (c)
	  	Changing Withholding Rate	  	4
	 (d)
	  	Discontinuing Payroll Deductions	  	4
			
	 SECTION 6
	  	Withdrawal From The Plan.	  	4
	 (a)
	  	Withdrawal	  	4
	 (b)
	  	Re-enrollment After Withdrawal	  	4
			
	 SECTION 7
	  	Change In Employment Status.	  	4
	 (a)
	  	Termination of Employment	  	4
	 (b)
	  	Leave of Absence	  	4
	 (c)
	  	Death	  	4

  

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	 SECTION 8
	  	Plan Accounts And Purchase Of Shares.	  	5
	 (a)
	  	Plan Accounts	  	5
	 (b)
	  	Purchase Price	  	5
	 (c)
	  	Number of Shares Purchased	  	5
	 (d)
	  	Available Shares Insufficient	  	5
	 (e)
	  	Issuance of Stock	  	5
	 (f)
	  	Unused Cash Balances	  	5
	 (g)
	  	Stockholder Approval	  	5
			
	 SECTION 9
	  	Limitations On Stock Ownership.	  	6
	 (a)
	  	Five Percent Limit	  	6
	 (b)
	  	Dollar Limit	  	6
			
	 SECTION 10
	  	Rights Not Transferable.	  	6
			
	 SECTION 11
	  	No Rights As An Employee	  	7
			
	 SECTION 12
	  	No Rights As A Stockholder.	  	7
			
	 SECTION 13
	  	Securities Law Requirements.	  	7
			
	 SECTION 14
	  	Stock Offered Under The Plan.	  	7
	 (a)
	  	Authorized Shares	  	7
	 (b)
	  	Antidilution Adjustments	  	7
	 (c)
	  	Reorganizations	  	7
			
	 SECTION 15
	  	Amendment Or Discontinuance.	  	8
			
	 SECTION 16
	  	Execution.	  	8

  

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 SUPPORTSOFT, INC. 
 2000 EMPLOYEE STOCK PURCHASE PLAN 
 SECTION 1 Purpose Of The Plan.

 The Plan was adopted by the Board on February 15, 2000, effective as of the date of the IPO. The Plan is hereby amended and restated
effective August 1, 2006. The purpose of the Plan is to provide Eligible Employees with an opportunity to increase their proprietary interest in the success of the Company by purchasing Stock from the Company on favorable terms and to pay for
such purchases through payroll deductions. The Plan is intended to qualify under section 423 of the Code. 
 SECTION
2 Definitions. 
 (a) “Board” means the Board of Directors of the Company, as constituted from time to time.

 (b) “Code” means the Internal Revenue Code of 1986, as amended. 
 (c) “Committee” means a committee of the Board, as described in Section 3. 
 (d) “Company” means SupportSoft, Inc., a Delaware Corporation. 
 (e) “Compensation” means (i) the base salary and wages paid in cash to a Participant by a Participating Company, plus (ii) any
pre-tax contributions made by the Participant under section 401(k) or 125 of the Code. “Compensation” shall exclude variable compensation (including bonuses, incentive compensation, commissions, overtime pay and shift premiums), all
non-cash items, moving or relocation allowances, cost-of-living equalization payments, car allowances, tuition reimbursements, imputed income attributable to cars or life insurance, severance pay, fringe benefits, contributions or benefits received
under employee benefit plans, income attributable to the exercise of stock options, and similar items. The Committee shall determine whether a particular item is included in Compensation. 
 (f) “Corporate Reorganization” means: 
 (i) The consummation of a merger or consolidation of the Company with or into another entity, or any other corporate reorganization; or 
 (ii) The sale, transfer or other disposition of all or substantially all of the Company’s assets or the complete liquidation or
dissolution of the Company. 
 (g) “Eligible Employee” means any employee of a Participating Company customary employment is
for more than five months per calendar year and for more than 20 hours per week. 
  

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 The foregoing notwithstanding, an individual shall not be considered an Eligible Employee if his or her
participation in the Plan is prohibited by the law of any country which has jurisdiction over him or her or if he or she is subject to a collective bargaining agreement that does not provide for participation in the Plan. 
 (h) “Exchange Act” means the Securities Exchange Act of 1934, as amended. 
 (i) “Fair Market Value” means the market price of Stock, determined by the Committee as follows: 
 (i) If Stock was traded on the Nasdaq Global Market on the date in question, then the Fair Market Value shall be equal to the
last-transaction price quoted for such date by the Nasdaq Global Market; 
 (ii) If Stock was traded on a stock exchange on
the date in question, then the Fair Market Value shall be equal to the closing price reported by the applicable composite transactions report for such date; or 
 (iii) If none of the foregoing provisions is applicable, then the Fair Market Value shall be determined by the Committee in good faith on
such basis as it deems appropriate. 
 Whenever possible, the determination of Fair Market Value by the Committee shall be based on the
prices reported in the Wall Street Journal or as reported directly to the Company by Nasdaq or a stock exchange. Such determination shall be conclusive and binding on all persons. 
 (j) “IPO” means the initial offering of Stock to the public pursuant to a registration statement filed by the Company with the
Securities and Exchange Commission. 
 (k) “Offering Period” means a period with respect to which the right to purchase
Stock may be granted under the Plan, as determined pursuant to Section 4(a). 
 (l) “Participant” means an Eligible
Employee who elects to participate in the Plan, as provided in Section 4(b). 
 (m) “Participating Company” means
(i) the Company and (ii) each present or future Subsidiary designated by the Committee as a Participating Company. 
 (n)
“Plan” means this SupportSoft, Inc. 2000 Employee Stock Purchase Plan, as it may be amended from time to time. 
 (o)
“Plan Account” means the account established for each Participant pursuant to Section 8(a). 
 (p) “Purchase
Price” means the price at which Participants may purchase Stock under the Plan, as determined pursuant to Section 8(b). 
 (q)
“Stock” means the Common Stock of the Company. 
  

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 (r) “Subsidiary” means any corporation (other than the Company) in an unbroken chain of
corporations beginning with the Company, if each of the corporations other than the last corporation in the unbroken chain owns stock possessing 50% or more of the total combined voting power of all classes of stock in one of the other corporations
in such chain. 
 SECTION 3 Administration Of The Plan. 
 (a) Committee Composition. The Plan shall be administered by the Committee. The Committee shall consist exclusively of one or more directors of the
Company, who shall be appointed by the Board. 
 (b) Committee Responsibilities. The Committee shall interpret the Plan and make all
other policy decisions relating to the operation of the Plan. The Committee may adopt such rules, guidelines and forms as it deems appropriate to implement the Plan. The Committee’s determinations under the Plan shall be final and binding on
all persons. 
 SECTION 4 Enrollment And Participation. 
 (a) Offering Periods. While the Plan is in effect, two Offering Periods shall commence in each calendar year. Unless otherwise determined by the
Committee, the Offering Periods shall consist of six-month periods commencing on February 1 and August 1 of each year. 
 (b)
Enrollment. Any individual who, on the day preceding the first day of an Offering Period, qualifies as an Eligible Employee may elect to become a Participant in the Plan for such Offering Period by executing the enrollment form prescribed for
this purpose by the Committee. The enrollment form shall be filed with the Company in accordance with such procedures as are established by the Company. 
 (c) Duration of Participation. Once enrolled in the Plan, a Participant shall continue to participate in the Plan until he or she ceases to be an Eligible Employee or withdraws from the Plan under
Section 6(a). A Participant who withdrew from the Plan under Section 6(a) may again become a Participant, if he or she then is an Eligible Employee, by following the procedure described in Subsection (b) above. A Participant whose
employee contributions were discontinued automatically under Section 9(b) shall automatically resume participation at the beginning of the earliest Offering Period ending in the next calendar year, if he or she then is an Eligible Employee.
When a Participant reaches the end of an Offering Period but his or her participation is to continue, then such Participant shall automatically be re-enrolled for the Offering Period that commences immediately after the end of the prior Offering
Period. 
 SECTION 5 Employee Contributions. 
 (a) Frequency of Payroll Deductions. A Participant may purchase shares of Stock under the Plan solely by means of payroll deductions. Payroll
deductions, as designated by the Participant pursuant to Subsection (b) below, shall occur on each payday during participation in the Plan. 
 (b) Amount of Payroll Deductions. An Eligible Employee shall designate on the enrollment form the portion of his or her Compensation that he or she elects to have withheld for the purchase of Stock. Such portion shall be a whole
percentage of the Eligible Employee’s Compensation, but not less than 1% nor more than 15%. 
  

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 (c) Changing Withholding Rate. A Participant may not change the rate of payroll withholding during
an Offering Period. A Participant may change the rate of payroll withholding effective for a new Offering Period by filing a new enrollment form with the Company at the prescribed location at any time. The new enrollment form and any payroll
withholding at the new withholding rate shall be effective only at the commencement of an Offering Period. The new withholding rate shall be a whole percentage of the Eligible Employee’s Compensation, but not less than 1% nor more than 15%.

 (d) Discontinuing Payroll Deductions. If a Participant wishes to discontinue employee contributions entirely, he or she may do so
by withdrawing from the Plan pursuant to Section 6(a). (In addition, employee contributions may be discontinued automatically pursuant to Section 9(b)). 
 SECTION 6 Withdrawal From The Plan. 
 (a) Withdrawal. A Participant may elect to withdraw from the Plan by filing the prescribed form with the Company at the prescribed location at any time before the last day of an Offering Period. As soon as
reasonably practicable thereafter, payroll deductions shall cease and the entire amount credited to the Participant’s Plan Account shall be refunded to him or her in cash, without interest. No partial withdrawals shall be permitted. 

(b) Re-enrollment After Withdrawal. A former Participant who has withdrawn from the Plan shall not be a Participant until he or she re-enrolls
in the Plan under Section 4(b). Re-enrollment may be effective only at the commencement of an Offering Period. 
 SECTION 7 Change In Employment Status. 
 (a) Termination of Employment. Termination of employment as an
Eligible Employee for any reason, including death, shall be treated as an automatic withdrawal from the Plan under Section 6(a). (A transfer from one Participating Company to another shall not be treated as a termination of employment.)

 (b) Leave of Absence. For purposes of the Plan, employment shall not be deemed to terminate when the Participant goes on a military
leave, a sick leave or another bona fide leave of absence, if the leave was approved by the Company in writing. Employment, however, shall be deemed to terminate ninety (90) days after the Participant goes on a leave, unless a contract or
statute guarantees his or her right to return to work. Employment shall be deemed to terminate in any event when the approved leave ends, unless the Participant immediately returns to work. 
 (c) Death. In the event of the Participant’s death, the amount credited to his or her Plan Account shall be paid to a beneficiary designated
by him or her for this purpose on the prescribed form or, if none, to the Participant’s estate. Such form shall be valid only if it was filed with the Company at the prescribed location before the Participant’s death. 
  

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 SECTION 8 Plan Accounts And Purchase Of Shares. 
 (a) Plan Accounts. The Company shall maintain a Plan Account on its books in the name of each Participant. Whenever an amount is deducted from the
Participant’s Compensation under the Plan, such amount shall be credited to the Participant’s Plan Account. Amounts credited to Plan Accounts shall not be trust funds and may be commingled with the Company’s general assets and applied
to general corporate purposes. No interest shall be credited to Plan Accounts. 
 (b) Purchase Price. The Purchase Price for each share
of Stock purchased at the close of an Offering Period shall be the lower of: 
 (i) 85% of the Fair Market Value of such share
on the last trading day in such Offering Period; or 
 (ii) 85% of the Fair Market Value of such share on the last trading day
before the commencement of such Offering Period. 
 (c) Number of Shares Purchased . As of the last day of each Offering Period, each
Participant shall be deemed to have elected to purchase the number of shares of Stock calculated in accordance with this Subsection (c), unless the Participant has previously elected to withdraw from the Plan in accordance with
Section 6(a). The amount then in the Participant’s Plan Account shall be divided by the Purchase Price, and the number of shares that results shall be purchased from the Company with the funds in the Participant’s Plan Account. The
foregoing notwithstanding, no Participant shall purchase more than 1,000 shares of Stock with respect to any Offering Period, nor more than the amounts of Stock set forth in Sections 9(b) and 14(a). The Committee may determine with respect to all
Participants that any fractional share, as calculated under this Subsection (c), shall be (i) rounded down to the next lower whole share or (ii) credited as a fractional share. 
 (d) Available Shares Insufficient. In the event that the aggregate number of shares that all Participants elect to purchase during an Offering
Period exceeds the maximum number of shares remaining available for issuance under Section 14(a), then the number of shares to which each Participant is entitled shall be determined by multiplying the number of shares available for issuance by
a fraction, the numerator of which is the number of shares that such Participant has elected to purchase and the denominator of which is the number of shares that all Participants have elected to purchase. 
 (e) Issuance of Stock. Certificates representing the shares of Stock purchased by a Participant under the Plan shall be issued to him or her as
soon as reasonably practicable after the close of the applicable Offering Period, except that the Committee may determine that such shares shall be held for each Participant’s benefit by a broker designated by the Committee (unless the
Participant has elected that certificates be issued to him or her). Shares may be registered in the name of the Participant or jointly in the name of the Participant and his or her spouse as joint tenants with right of survivorship or as community
property. 
 (f) Unused Cash Balances. An amount remaining in the Participant’s Plan Account that represents the Purchase Price
for any fractional share shall be carried over in the 
  

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Participant’s Plan Account to the next Offering Period or refunded to the Participant in cash, without interest, if his or her participation is not
continued. Any amount remaining in the Participant’s Plan Account that represents the Purchase Price for whole shares that could not be purchased by reason of Subsection (c) above, Section 9(b) or Section 14(a) shall be refunded
to the Participant in cash, without interest. 
 (g) Stockholder Approval. Any other provision of the Plan notwithstanding, no shares
of Stock shall be purchased under the Plan unless and until the Company’s stockholders have approved the adoption of the Plan. 
 SECTION 9 Limitations On Stock Ownership. 
 (a) Five Percent Limit. Any other provision of the
Plan notwithstanding, no Participant shall be granted a right to purchase Stock under the Plan if such Participant, immediately after his or her election to purchase such Stock, would own stock possessing more than 5% of the total combined voting
power or value of all classes of stock of the Company or any parent or Subsidiary of the Company. For purposes of this Subsection (a), the following rules shall apply: 
 (i) Ownership of stock shall be determined after applying the attribution rules of section 424(d) of the Code; 
 (ii) Each Participant shall be deemed to own any stock that he or she has a right or option to purchase under this or any other plan; and

 (iii) Each Participant shall be deemed to have the right to purchase 1,000 shares of Stock under this Plan with respect to
each Offering Period. 
 (b) Dollar Limit. Any other provision of the Plan notwithstanding, no Participant shall purchase Stock with a Fair
Market Value in excess of the following limit: 
 Any other provision of the Plan notwithstanding, no Participant shall purchase Stock with a
Fair Market Value in excess of $25,000 per calendar year (under this Plan and all other employee stock purchase plans of the Company or any parent or Subsidiary of the Company). 
 For purposes of this Subsection (b), the Fair Market Value of Stock shall be determined in each case as of the beginning of the Offering Period in
which such Stock is purchased. Employee stock purchase plans not described in section 423 of the Code shall be disregarded. If a Participant is precluded by this Subsection (b) from purchasing additional Stock under the Plan, then his or
her employee contributions shall automatically be discontinued and shall resume at the beginning of the earliest Offering Period ending in the next calendar year (if he or she then is an Eligible Employee). 
 SECTION 10 Rights Not Transferable. 
 The rights of any Participant under the Plan, or any Participant’s interest in any Stock or moneys to which he or she may be entitled under the Plan, shall not be transferable by voluntary or involuntary
assignment or by operation of law, or in any other manner other than by 

  

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beneficiary designation or the laws of descent and distribution. If a Participant in any manner attempts to transfer, assign or otherwise encumber his or her
rights or interest under the Plan, other than by beneficiary designation or the laws of descent and distribution, then such act shall be treated as an election by the Participant to withdraw from the Plan under Section 6(a). 
 SECTION 11 No Rights As An Employee 
 Nothing in the Plan or in any right granted under the Plan shall confer upon the Participant any right to continue in the employ of a Participating Company for any period of specific duration or interfere with or
otherwise restrict in any way the rights of the Participating Companies or of the Participant, which rights are hereby expressly reserved by each, to terminate his or her employment at any time and for any reason, with or without cause. 

SECTION 12 No Rights As A Stockholder. 
 A Participant shall have no rights as a stockholder with respect to any shares of Stock that he or she may have a right to purchase under the Plan until such shares have been purchased on the last day of the
applicable Offering Period. 
 SECTION 13 Securities Law Requirements. 
 Shares of Stock shall not be issued under the Plan unless the issuance and delivery of such shares comply with (or are exempt from) all applicable
requirements of law, including (without limitation) the Securities Act of 1933, as amended, the rules and regulations promulgated thereunder, state securities laws and regulations, and the regulations of any stock exchange or other securities market
on which the Company’s securities may then be traded. 
 SECTION 14 Stock Offered Under The Plan.

 (a) Authorized Shares. The maximum aggregate number of shares of Stock available for purchase under the Plan is two million
(2,000,000) shares, plus an annual increase to be added on the first day of each of the Company’s fiscal years beginning in 2001 and ending in 2010, equal to the lesser of (i) two million (2,000,000) shares, (ii) 3% of the
outstanding shares on such date or (iii) a lesser amount determined by the board of directors. The aggregate number of shares available for purchase under the Plan shall at all times be subject to adjustment pursuant to Section 14.

 (b) Antidilution Adjustments. The aggregate number of shares of Stock offered under the Plan, the 1,000 share limitation described
in Section 8(c) and the price of shares that any Participant has elected to purchase shall be adjusted proportionately by the Committee for any increase or decrease in the number of outstanding shares of Stock resulting from a subdivision or
consolidation of shares or the payment of a stock dividend, any other increase or decrease in such shares effected without receipt or payment of consideration by the Company, the distribution of the shares of a Subsidiary to the Company’s
stockholders or a similar event. 
 (c) Reorganizations. Any other provision of the Plan notwithstanding, immediately prior to the
effective time of a Corporate Reorganization, the Offering Period then in progress shall terminate and shares shall be purchased pursuant to Section 8, unless the Plan is assumed 
  

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by the surviving corporation or its parent corporation pursuant to the plan of merger or consolidation. The Plan shall in no event be construed to restrict
in any way the Company’s right to undertake a dissolution, liquidation, merger, consolidation or other reorganization. 
 SECTION 15 Amendment Or Discontinuance. 
 The Board shall have the right to amend, suspend or terminate the Plan at
any time and without notice. Except as provided in Section 14, any increase in the aggregate number of shares of Stock to be issued under the Plan shall be subject to approval by a vote of the stockholders of the Company. In addition, any other
amendment of the Plan shall be subject to approval by a vote of the stockholders of the Company to the extent required by an applicable law or regulation. 
 SECTION 16 Execution. 
 To record the amendment and restatement of the Plan by the Board the Company has caused its authorized officer to execute the same. 
  

			
	SupportSoft, Inc.
		
	 By:
	 	 /s/ KEN OWYANG

		 	Ken Owyang
		 	 Chief Financial Officer and Senior
 Vice President of Finance
 and Administration



  

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