## COZEN O'CONNOR
May 17, 2013 Mark W. Atwood Direct Phone 202-463-2513 Direct Fax 202-478-2751 matwood@cozen.com Elizabeth J. Wadsworth Direct Phone 202-463-2537 Di rect Fax 202-618-4853 ewadsworth@cozen.com

VIA E-MA1L Michael Crook Coordinator, Transportation Disaster Operations Transportation Disaster Assistance Division National Transportation Safety Board 490 L'Enfant Plaza East, SW Washington, DC 20594 VIA ELECTRONIC SUBMISSION Docket DOT-OST-1996-1960 Docket Management Facility U.S. Department of Transportation 1200 New Jersey Avenue, SE Washington, DC 20590

Re: Family Assistance Plan for Western Global Airlines, LLC Dear Ladies and Gentlemen: Pursuant to 49 U.S.C. Section 41113 and DOT's Notice dated January 20, 2004, enclosed for filing is a summary of Western Global Airline's plan to address the needs of families of passengers involved in accidents within the United States that involve aircraft under its operational control. The enclosed plan describes the company's procedures that comply with the requirements of the Aviation Disaster Family Assistance Act of 1996, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21 st Century and the Vision 100-Centry of Aviation Reauthorization Act. Please do not hesitate to contact us with any questions. Sincerely, COZEN 'CONNOR

By: Mark W. Atwood Elizabeth J. Wadsworth

Enclosure

1627 I Street, NW Suite 1100 Washington, D.C. 20006 202.912.4800 800.540.1355 202.861.1905 Fax cozen.com LEGALV16541166\1

# ILY ASSISTANCE PLAN

Copyright © 2013 Western Global Airlines LLC All Rights Reserved

Revision Number: ORG Revision Date:03.15.2013FAMILY ASSISTANCE PLAN

### FAMGLY CL 

## PLAN

Revision Record Family Assistance Plan

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BASIS FOR THE PLAN 1
TOLL-FREE TELEPHONE NUMBER 1
NOTIFICATION PROCESS 2
NOTIFICATION OF FAMILY SUPPORT SERWCES 2
FAMILY ASSURANCES 2
MONUMENT CONSTRUCTION 3
TREATMENT OF IMMEDIATE FAMILY MEMBERS 3
ASSISTANCE FROM OTHER ORGANIZATIONS 3 COMPENSATION FOR SERVICES PROVIDED BY DESIGNATIED ORGANIZATION. 3 FAMILY TRAVELING TO ACCIDENT SITE 4
RESOURCES/TRAINING COMMITMENT 4
CONSULTATION ON CARRIER RESPONSE NOT COVERED BY THE PLAN 4
NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUCTURES 4
SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARING 4
LIABILITY 5 PLAN FILING REQUIREMENTS 5

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1. BASIS FOR THE PLAN The Aviation Disaster Family Assistance Act of 1996, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century and the Vision 100-Century of Aviation Reauthorization Act (the "Act"), applies to US air carriers holding economic authority from the U.S. Department of Transportation ("DOT" or "Department"). The Act requires that such carriers file with the National Transportation Safety Board ("NTSB") and the Department a plan for addressing the needs of families of passengers involved in an aircraft accident, that involves an aircraft under its control, and that results in a major loss of life (an "aircraft accident" or "accident"). The Act requires such plans to include certain assurances and information regarding the air carriers' intended communications with families. Accordingly, Western Global Airlines LLC. ("WGA") is submitting this Family Assistance Plan (the "Plan"), which is intended to promote: (1) the best interests of surviving passengers and families of passengers involved in an aircraft accident, (2) treating survivors and families with dignity, and (3) respect for the cultural and religious backgrounds of survivors and families. WGA operates all-cargo service worldwide using jet freighter aircraft and thus will carry few people aboard its flights. Only the flight crew and other employees of WGA, such as mechanics or a loadmaster, will routinely be aboard aircraft operated by WGA. Couriers accompanying cargo shipments, representatives of charterers or shippers, other airline flight crewmembers, or FAA observers also may be aboard. The Act defines "passenger" as including employees of air carriers or foreign air carriers aboard an aircraft, as well as any other passenger aboard an aircraft, regardless of status. Accordingly, WGA will apply this Plan to all persons aboard an aircraft operated by WGA under its DOT authority to provide foreign air transportation. The terms "persons" and "passengers" are both used in this Plan as the context requires. There is no intention to make any distinction between the terms for purposes of this Plan. 

### 2. TOLL-FREE TELEPHONE NUMBER In the event of an aircraft accident involving an aircraft operated by WGA, WGA will establish a reliable, toll-free telephone number and provide personnel to handle calls to such number from the families of all persons aboard the aircraft. WGA will publicize the toll-free number by providing it to the DOT, the NTSB, the organization designated for the accidentby the NTSB under 49 U.S.C. § 1136(a)(2), and the news media. WGA will provide the tollfree number to the foregoing as soon as practicable after WGA confirms that one of its aircraft was involved in an accident and that the accident resulted in a major loss of life. The toll-free number also will be provided to any other group or person that requests it. WGA will provide suitably trained personnel to answer calls to the toll-free number, and it will use its emergency response procedures to provide the personnel required for this purpose. The emergency response personnel will be prepared to answer questions likely to be asked by families of persons aboard the aircraft.

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Families that call the toll-free number will be updated on the accident as information becomes available. 

### 3. NOTIFICATION PROCESS WGA will notify the immediate families of persons aboard an aircraft operated by WGA that is involved in an accident, before providing any public notice of the names of the passengers, by using the services of the American Red Cross or other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2) if such reliance is practical. Otherwise, WGA will use the services of its own personnel who have been suitably trained to provide this notification. WGA recognizes the Act's preference for in-person notification to the extent practicable. WGA will provide assurance that, upon request of the family of a passenger, the air carrier will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident. WGA will also provide notice to the immediate family of any person aboard the aircraft as soon as WGA has verified that the person was aboard the aircraft, whether or not the names of all the persons aboard the aircraft have been verified. For purposes of this Plan, immediate family means a passenger's parent or legal guardian, spouse, child, brother or sister, or nearest living relative. In most cases, the only persons aboard the aircraft will be employees of WGA. Thus, verification of the persons on board should be completed quickly. WGA maintains personnel records that include the necessary contact information. In the case of passengers other than WGA employees, contact information is collected at the time the passenger boards the aircraft, and WGA will verify contact information for such passengers prior to providing notice to the immediate family of such passengers. 

### 4. NOTIFICATION OF FAMILY SUPPORT SERVICES Immediately upon request, WGA will provide to the director of family support services designated for the accident under 49 U.S.C. § 1136(a)(1), and to the American Red Cross or other organization designated for the accident under 49 U.S.C. § 1136(a)(2), a list of names of the persons aboard the aircraft based on the best information available at the time the list was requested, regardless of whether or not such names have been verified. WGA will update the list of passengers periodically based on new information. All lists will be date and time stamped so recipients know that they have the most current version. 

### 5. FAMILY ASSURANCES The family of each passenger will be consulted about the disposition of all remains and personal effects of the passenger that are within the control of WGA and, if requested by the family, any possession (regardless of condition) of the passenger will be returned to the family unless it is required for the accident investigation or a criminal investigation. Normally,

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authorities should return identifiable personal effects to the passenger's family rather than having WGA assume possession of them. Authorities also should determine the disposition of any unidentifiable personal effects. If WGA obtains control of any unclaimed passenger possession, it will retain that possession for not less than eighteen (18) months after the date of the accident. The local medical examiner or coroner is responsible for the positive identification of fatalities. If a passenger has died, the medical examiner or coroner will provide official notification of death to the passenger's family. The medical examiner or coroner is responsible for the disposition of identifiable and unidentifiable human remains. For injured passengers, the hospital to which they are admitted is responsible for status updates. However, to the extent WGA has information on the condition of such passengers, it will share such information with their immediate families. 

### 6. MONUMENT CONn'iValCTION Should WGA decide to construct a monument to the passengers aboard an WGA aircraft involved in an accident, WGA will consult the immediate family of each passenger regarding the construction and any inscription to be included on the monument. WGA will honor a request from a passenger's immediate family to remove any reference to that passenger's name from the monument or to omit that passenger's name from any dedication speech for the monument. 

### 7. TREATMENT OF IMMEDIATE FAMILY MEMBERS WGA will provide equal treatment under this Plan to the families of all passengers, regardless of whether they were employees, contractors or other personnel. 

### 8. ASSISTANCE FROM OTHER ORGANIZATIONS WGA will work with the American Red Cross, or any other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis to ensure that family members of passengers receive an appropriate level of services and assistance following an accident. 

### 9. COMPENSATIONIO fERVICES PROVIDED BY DESIGNATIED ORGANIZATION. WGA will provide reasonable compensation to the American Red Cross or other organization designated for the accident under 49 U.S.C. § 1136(a)(2) for services and assistance provided by the organization to the families of persons aboard a WGA aircraft operated by WGA that is involved in an accident. WGA will expect the designated organization to provide a detailed accounting of services and assistance for which compensation is to be provided.

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10. FAMILY TRAVELING TO ACCIDENT SITE
WGA will assist the immediate families of persons aboard a WGA aircraft involved in an accident in traveling to the location of the accident and provide for their physical care while they are staying at such location. 

### 11. RESOURCES/TRAINING COML 7 ,11Tal]ENT
WGA will commit sufficient resources to carry out this Plan. It will provide adequate training to its employees and agents likely to be involved in family assistance functions so that WGA can meet the needs of survivors and family members following an accident. 

### 12. CONSULTATION ON CARRIER RESPONSE NOT COVERED BY THIE PLAN WGA assures that the air carrier, in the event that the air carrier volunteers assistance to United States Citizens within the United States with respect to an aircraft accident outside the United States involving major loss of life, will consult with the Board and the Department of State on the provision of the assistance. 

### 13. NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUC URES In the case of an accident that results in significant damage to a man-made structure or other property on the ground that is not government-owned, WGA will promptly provide written notice, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, the written notice will advise the owner: 1. to contact the insurer of the property as the authoritative source for information about coverage and compensation; 2. not to rely on unofficial information offered by WGA' representatives about compensation by WGA for accident-site property damage; and 3. to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 

### 14. SIMULTANEOUS ELECTRONIC TRANSUSSION OF NTSB I D-ii\IZING In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, WGA will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the flight operated by WGA if that city is located in the United States.

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15. LIABILITY WGA shall not be liable for damages in any action brought in a Federal or State court alleging negligence arising out of its performance in preparing or providing a passenger list pursuant to this Plan. 

### 16. PL;JI FILING REQUIREMEI The foregoing Plan and subsequent amendments will be filed with the U.S. Department of Transportation and the NTSB in accordance with the Foreign Air Carrier Family Support Act of 1997, as subsequently amended.

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