§ 830.122 Quality assurance criteria. The QAP must address the following management, performance, and assessment criteria: ( a ) *Criterion 1—Management/Program.* ( 1 ) Establish an organizational structure, functional responsibilities, levels of authority, and interfaces for those managing, performing, and assessing the work.
( 2 ) Establish management processes, including planning, scheduling, and providing resources for the work.
( b ) *Criterion 2—Management/Personnel Training and Qualification.* ( 1 ) Train and qualify personnel to be capable of performing their assigned work.
( 2 ) Provide continuing training to personnel to maintain their job proficiency.
( c ) *Criterion 3—Management/Quality Improvement.* ( 1 ) Establish and implement processes to detect and prevent quality problems.
( 2 ) Identify, control, and correct items, services, and processes that do not meet established requirements.
( 3 ) Identify the causes of problems and work to prevent recurrence as a part of correcting the problem.
( 4 ) Review item characteristics, process implementation, and other quality-related information to identify items, services, and processes needing improvement.
( d ) *Criterion 4—Management/Documents and Records.* ( 1 ) Prepare, review, approve, issue, use, and revise documents to prescribe processes, specify requirements, or establish design.
( 2 ) Specify, prepare, review, approve, and maintain records.
( e ) *Criterion 5—Performance/Work Processes.* ( 1 ) Perform work consistent with technical standards, administrative controls, and other hazard controls adopted to meet regulatory or contract requirements, using approved instructions, procedures, or other appropriate means.
( 2 ) Identify and control items to ensure their proper use.
( 3 ) Maintain items to prevent their damage, loss, or deterioration.
( 4 ) Calibrate and maintain equipment used for process monitoring or data collection.
( f ) *Criterion 6—Performance/Design.* ( 1 ) Design items and processes using sound engineering/scientific principles and appropriate standards.
( 2 ) Incorporate applicable requirements and design bases in design work and design changes.
( 3 ) Identify and control design interfaces.
( 4 ) Verify or validate the adequacy of design products using individuals or groups other than those who performed the work.
( 5 ) Verify or validate work before approval and implementation of the design.
( g ) *Criterion 7—Performance/Procurement.* ( 1 ) Procure items and services that meet established requirements and perform as specified.
( 2 ) Evaluate and select prospective suppliers on the basis of specified criteria. Establish and implement processes to ensure that approved suppliers continue to provide acceptable items and services.
( h ) *Criterion 8—Performance/Inspection and Acceptance Testing.* ( 1 ) Inspect and test specified items, services, and processes using established acceptance and performance criteria.
( 2 ) Calibrate and maintain equipment used for inspections and tests.
( i ) *Criterion 9—Assessment/Management Assessment.* Ensure managers assess their management processes and identify and correct problems that hinder the organization from achieving its objectives.
( j ) *Criterion 10—Assessment/Independent Assessment.* ( 1 ) Plan and conduct independent assessments to measure item and service quality, to measure the adequacy of work performance, and to promote improvement.
( 2 ) Establish sufficient authority, and freedom from line management, for the group performing independent assessments.
( 3 ) Ensure persons who perform independent assessments are technically qualified and knowledgeable in the areas to be assessed.