THE 9/11


COMMISSION


REPORT


THE 9/11


COMMISSION


REPORT


Final Report of the


National Commission on Terrorist


Attacks Upon the United States


official government edition 

For sale by the Superintendent of Documents, U.S. Government Printing Office 

Internet: bookstore.gpo.gov Phone: toll free (866) 512-1800; DC area (202) 512-1800 

Fax: (202) 512-2250 Mail: Stop SSOP, Washington, DC 20402-0001 

ISBN 0-16-072304-3 

CONTENTS 

List of Illustrations and Tables ix


Member List xi


Staff List xiii–xiv


Preface xv


1.	 “WE HAVE SOME PLANES” 1


1.1 Inside the Four Flights 1


1.2 Improvising a Homeland Defense 14


1.3 National Crisis Management 35


2.	 THE FOUNDATION OF THE NEW TERRORISM 47


2.1 A Declaration of War 47


2.2 Bin Ladin’s Appeal in the Islamic World 48


2.3 The Rise of Bin Ladin and al Qaeda (1988–1992) 55


2.4 Building an Organization, Declaring


War on the United States (1992–1996) 59


2.5 Al Qaeda’s Renewal in Afghanistan (1996–1998) 63


3. COUNTERTERRORISM EVOLVES 71


3.1 From the Old Terrorism to the New:


The First World Trade Center Bombing 71


3.2 Adaptation—and Nonadaptation—


in the Law Enforcement Community 73


3.3 . . . and in the Federal Aviation Administration 82


3.4 . . . and in the Intelligence Community 86


v 
3.5 . . . and in the State Department and the Defense Department 93


3.6 . . . and in the White House 98


3.7 . . . and in the Congress 102


4.	 RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 108


4.1 Before the Bombings in Kenya and Tanzania 108


4.2 Crisis:August 1998 115


4.3 Diplomacy 121


4.4 Covert Action 126


4.5 Searching for Fresh Options 134


5.	 AL QAEDA AIMS AT THE AMERICAN HOMELAND 145


5.1 Terrorist Entrepreneurs 145


5.2 The “Planes Operation” 153


5.3 The Hamburg Contingent 160


5.4 A Money Trail? 169


6.	 FROM THREAT TO THREAT 174


6.1 The Millennium Crisis 174


6.2 Post-Crisis Reflection:Agenda for 2000 182


6.3 The Attack on the USS Cole 190


6.4 Change and Continuity 198


6.5 The New Administration’s Approach 203


7.	 THE ATTACK LOOMS 215


7.1 First Arrivals in California 215


7.2 The 9/11 Pilots in the United States 223


7.3 Assembling the Teams 231


7.4 Final Strategies and Tactics 241


8.	 “THE SYSTEM WAS BLINKING RED” 254


8.1 The Summer of Threat 254


8.2 Late Leads—Mihdhar, Moussaoui, and KSM 266


9.	 HEROISM AND HORROR 278


9.1 Preparedness as of September 11 278


9.2 September 11, 2001 285


9.3 Emergency Response at the Pentagon 311


9.4 Analysis 315


vi 
10.	 WARTIME 325


10.1 Immediate Responses at Home 326


10.2 Planning for War 330


10.3 “Phase Two” and the Question of Iraq 


11.	 FORESIGHT—AND HINDSIGHT 


11.1 Imagination 339


11.2 Policy 348


11.3 Capabilities 350


11.4 Management 353


334 

339 

12.	 WHAT TO DO? A GLOBAL STRATEGY 361


12.1 Reflecting on a Generational Challenge 361


12.2 Attack Terrorists and Their Organizations 365


12.3 Prevent the Continued Growth of Islamist Terrorism 374


12.4 Protect against and Prepare for Terrorist Attacks 383


13. HOW TO DO IT? A DIFFERENT WAY OF 

ORGANIZING THE GOVERNMENT 399


13.1 Unity of Effort across the Foreign-Domestic Divide 400


13.2 Unity of Effort in the Intelligence Community 407


13.3 Unity of Effort in Sharing Information 416


13.4 Unity of Effort in the Congress 419


13.5 Organizing America’s Defenses in the United States 423


Appendix A: Common Abbreviations 429


Appendix B:Table of Names 431


Appendix C: Commission Hearings 439


Notes 449


vii 

LIST OF ILLUSTRATIONS 

AND TABLES 

p. 15 FAA Air Traffic Control Centers 

p. 15 Reporting structure, Northeast Air Defense Sector 

p. 32–33 Flight paths and timelines 

p. 49 Usama Bin Ladin 

p. 64 Map of Afghanistan 

p. 148 Khalid Sheikh Mohammed 

p. 238–239 The 9/11 hijackers 

p. 279 The World Trade Center Complex as of 9/11 

p. 284 The World Trade Center radio repeater system 

p. 288 The World Trade Center North Tower stairwell with deviations 

p. 312 The Twin Towers following the impact of American Airlines 

Flight 11 and United Airlines Flight 175 

p. 313 The Pentagon after being struck by American Airlines Flight 77 

p. 313 American Airlines Flight 93 crash site, Shanksville, Pennsylvania 

p. 413 Unity of effort in managing intelligence 

ix 

COMMISSION


MEMBERS


Thomas H. Kean 

chair 

Richard Ben-Veniste 

Fred F. Fielding


Jamie S. Gorelick 

Slade Gorton


Lee H. Hamilton 

vice chair 

Bob Kerrey 

John F. Lehman 

Timothy J. Roemer


James R.Thompson 

COMMISSION 

STAFF 

Philip Zelikow, Executive Director


Christopher A. Kojm, Deputy Executive Director


Daniel Marcus, General Counsel


Joanne M.Accolla 

Staff Assistant 

Alexis Albion 

Professional Staff Member 

Scott H.Allan, Jr. 

Counsel 

John A.Azzarello 

Counsel 

Caroline Barnes 

Professional Staff Member 

Warren Bass 

Professional Staff Member 

Ann M. Bennett 

Information Control Officer 

Mark S. Bittinger 

Professional Staff Member 

Madeleine Blot 

Counsel 

Antwion M. Blount 

Systems Engineer 

Sam Brinkley 

Professional Staff Member 

Geoffrey Scott Brown 

Research Assistant 

Daniel Byman 

Professional Staff Member 

Dianna Campagna 

Manager of Operations 

Samuel M.W. Caspersen 

Counsel 

Melissa A. Coffey 

Staff Assistant 

Lance Cole 

Consultant 

Marquittia L. Coleman 

Staff Assistant 

Marco A. Cordero 

Professional Staff Member 

Rajesh De 

Counsel 

George W. Delgrosso 

Investigator 

Gerald L. Dillingham 

Professional Staff Member 

Thomas E. Dowling 

Professional Staff Member 

Steven M. Dunne 

Deputy General Counsel 

Thomas R. Eldridge 

Counsel 

Alice Falk 

Editor 

John J. Farmer, Jr. 

Senior Counsel & Team Leader 

Alvin S. Felzenberg 

Deputy for Communications 

xiii 
xiv COMMISSION STAFF 

Lorry M. Fenner 

Professional Staff Member 

Susan Ginsburg 

Senior Counsel & Team Leader 

T. Graham Giusti 

Security Officer 

Nicole Marie Grandrimo 

Professional Staff Member 

Douglas N. Greenburg 

Counsel 

Barbara A. Grewe 

Senior Counsel, Special Projects 

Elinore Flynn Hartz 

Family Liaison 

Leonard R. Hawley 

Professional Staff Member 

L. Christine Healey


Senior Counsel & Team Leader


Karen Heitkotter 

Executive Secretary 

Walter T. Hempel II 

Professional Staff Member 

C. Michael Hurley


Senior Counsel & Team Leader


Dana J. Hyde 

Counsel 

John W. Ivicic 

Security Officer 

Michael N. Jacobson 

Counsel 

Hunter W. Jamerson 

Intern 

Bonnie D. Jenkins 

Counsel 

Reginald F. Johnson 

Staff Assistant 

R.William Johnstone 

Professional Staff Member 

Stephanie L. Kaplan 

Special Assistant & Managing Editor 

Miles L. Kara, Sr. 

Professional Staff Member 

Janice L. Kephart 

Counsel 

Hyon Kim 

Counsel 

Katarzyna Kozaczuk 

Financial Assistant 

Gordon Nathaniel Lederman 

Counsel 

Daniel J. Leopold 

Staff Assistant 

Sarah Webb Linden 

Professional Staff Member 

Douglas J. MacEachin 

Professional Staff Member & Team Leader 

Ernest R. May 

Senior Adviser 

Joseph McBride 

Intern 

James Miller 

Professional Staff Member 

Kelly Moore 

Professional Staff Member 

Charles M. Pereira 

Professional Staff Member 

John Raidt 

Professional Staff Member 

John Roth 

Senior Counsel & Team Leader 

Peter Rundlet 

Counsel 

Lloyd D. Salvetti 

Professional Staff Member 

Kevin J. Scheid 

Professional Staff Member & Team Leader 

Kevin Shaeffer 

Professional Staff Member 

Tracy J. Shycoff 

Deputy for Administration & Finance 

Dietrich L. Snell 

Senior Counsel & Team Leader 

Jonathan DeWees Stull 

Communications Assistant 

Lisa Marie Sullivan 

Staff Assistant 

Quinn John Tamm, Jr. 

Professional Staff Member 

Catharine S.Taylor 

Staff Assistant 

Yoel Tobin 

Counsel 

Emily Landis Walker 

Professional Staff Member & Family Liaison 

Garth Wermter 

Senior IT Consultant 

Serena B.Wille 

Counsel 

Peter Yerkes 

Public Affairs Assistant 

xiv 
PREFACE 

We pre sent the narrative of this report and the recommendations 

that flow from it to the President of the United States, the United States 

Congress, and the American people for their consideration. Ten 

Commissioners—five Republicans and five Democrats chosen by elected 

leaders from our nation’s capital at a time of great partisan division—have 

come together to present this report without dissent. 

We have come together with a unity of purpose because our nation 

demands it. September 11, 2001, was a day of unprecedented shock and suffering in the history of the United States.The nation was unprepared. How 

did this happen, and how can we avoid such tragedy again? 

To answer these questions, the Congress and the President created the 

National Commission on Terrorist Attacks Upon the United States (Public 

Law 107-306, November 27, 2002). 

Our mandate was sweeping.The law directed us to investigate “facts and 

circumstances relating to the terrorist attacks of September 11, 2001,” including those relating to intelligence agencies, law enforcement agencies, diplomacy, immigration issues and border control, the flow of assets to terrorist 

organizations, commercial aviation, the role of congressional oversight and 

resource allocation, and other areas determined relevant by the Commission. 

In pursuing our mandate, we have reviewed more than 2.5 million pages 

of documents and interviewed more than 1,200 individuals in ten countries. 

This included nearly every senior official from the current and previous 

administrations who had responsibility for topics covered in our mandate. 

We have sought to be independent, impartial, thorough, and nonpartisan. 

From the outset, we have been committed to share as much of our investigation as we can with the American people.To that end, we held 19 days of 

hearings and took public testimony from 160 witnesses. 

xv 
xvi PREFACE 

Our aim has not been to assign individual blame. Our aim has been to 

provide the fullest possible account of the events surrounding 9/11 and to 

identify lessons learned. 

We learned about an enemy who is sophisticated, patient, disciplined, 

and lethal.The enemy rallies broad support in the Arab and Muslim world 

by demanding redress of political grievances, but its hostility toward us and 

our values is limitless. Its purpose is to rid the world of religious and political pluralism, the plebiscite, and equal rights for women. It makes no distinction between military and civilian targets. Collateral damage is not in its 

lexicon. 

We learned that the institutions charged with protecting our borders, 

civil aviation, and national security did not understand how grave this threat 

could be, and did not adjust their policies, plans, and practices to deter or 

defeat it.We learned of fault lines within our government—between foreign 

and domestic intelligence, and between and within agencies.We learned of 

the pervasive problems of managing and sharing information across a large 

and unwieldy government that had been built in a different era to confront 

different dangers. 

At the outset of our work, we said we were looking backward in order 

to look forward.We hope that the terrible losses chronicled in this report 

can create something positive—an America that is safer, stronger, and wiser. 

That September day, we came together as a nation.The test before us is to 

sustain that unity of purpose and meet the challenges now confronting us. 

We need to design a balanced strategy for the long haul, to attack terrorists and prevent their ranks from swelling while at the same time protecting 

our country against future attacks.We have been forced to think about the 

way our government is organized. The massive departments and agencies 

that prevailed in the great struggles of the twentieth century must work 

together in new ways, so that all the instruments of national power can be 

combined. Congress needs dramatic change as well to strengthen oversight 

and focus accountability. 

As we complete our final report, we want to begin by thanking our fellow Commissioners, whose dedication to this task has been profound.We 

have reasoned together over every page, and the report has benefited from 

this remarkable dialogue. We want to express our considerable respect for 

the intellect and judgment of our colleagues, as well as our great affection 

for them. 

We want to thank the Commission staff.The dedicated professional staff, 

headed by Philip Zelikow, has contributed innumerable hours to the completion of this report, setting aside other important endeavors to take on this 
PREFACE xvii 

all-consuming assignment.They have conducted the exacting investigative 

work upon which the Commission has built.They have given good advice, 

and faithfully carried out our guidance.They have been superb. 

We thank the Congress and the President. Executive branch agencies 

have searched records and produced a multitude of documents for us.We 

thank officials, past and present, who were generous with their time and 

provided us with insight. The PENTTBOM team at the FBI, the 

Director’s Review Group at the CIA, and Inspectors General at the 

Department of Justice and the CIA provided great assistance. We owe a 

huge debt to their investigative labors, painstaking attention to detail, and 

readiness to share what they have learned. We have built on the work of 

several previous Commissions, and we thank the Congressional Joint 

Inquiry, whose fine work helped us get started.We thank the City of New 

York for assistance with documents and witnesses, and the Government 

Printing Office and W.W. Norton & Company for helping to get this 

report to the broad public. 

We conclude this list of thanks by coming full circle:We thank the families of 9/11, whose persistence and dedication helped create the 

Commission.They have been with us each step of the way, as partners and 

witnesses.They know better than any of us the importance of the work we 

have undertaken. 

We want to note what we have done, and not done.We have endeavored 

to provide the most complete account we can of the events of September 

11, what happened and why.This final report is only a summary of what we 

have done, citing only a fraction of the sources we have consulted. But in 

an event of this scale, touching so many issues and organizations, we are 

conscious of our limits.We have not interviewed every knowledgeable person or found every relevant piece of paper. New information inevitably will 

come to light. We present this report as a foundation for a better understanding of a landmark in the history of our nation. 

We have listened to scores of overwhelming personal tragedies and 

astounding acts of heroism and bravery. We have examined the staggering 

impact of the events of 9/11 on the American people and their amazing 

resilience and courage as they fought back.We have admired their determination to do their best to prevent another tragedy while preparing to 

respond if it becomes necessary. We emerge from this investigation with 

enormous sympathy for the victims and their loved ones, and with 

enhanced respect for the American people. We recognize the formidable 

challenges that lie ahead. 

We also approach the task of recommendations with humility.We have 
xviii PREFACE 

made a limited number of them.We decided consciously to focus on recommendations we believe to be most important, whose implementation 

can make the greatest difference. We came into this process with strong 

opinions about what would work. All of us have had to pause, reflect, and 

sometimes change our minds as we studied these problems and considered 

the views of others.We hope our report will encourage our fellow citizens 

to study, reflect—and act. 

Thomas H. Kean 

chair 

Lee H. Hamilton 

vice chair 
1 

“WE HAVE 

SOME PLANES” 

Tue sday, Se ptember 11, 20 01, dawned temperate and nearly cloudless in 

the eastern United States. Millions of men and women readied themselves for 

work. Some made their way to the Twin Towers,the signature structures of the 

WorldTrade Center complex in NewYork City.Others went to Arlington,Virginia, to the Pentagon.Across the Potomac River, the United States Congress 

was back in session. At the other end of Pennsylvania Avenue, people began to 

line up for a White House tour.In Sarasota, Florida, President George W.Bush 

went for an early morning run. 

For those heading to an airport, weather conditions could not have been 

better for a safe and pleasant journey.Among the travelers were Mohamed Atta 

and Abdul Aziz al Omari, who arrived at the airport in Portland, Maine. 

1.1 INSIDE THE FOUR FLIGHTS 

Boarding the Flights 

Boston:American 11 and United 175. Atta and Omari boarded a 6:00 A.M. 

flight from Portland to Boston’s Logan International Airport.1 

When he checked in for his flight to Boston,Atta was selected by a computerized prescreening system known as CAPPS (Computer Assisted Passenger Prescreening System), created to identify passengers who should be 

subject to special security measures. Under security rules in place at the time, 

the only consequence of Atta’s selection by CAPPS was that his checked bags 

were held off the plane until it was confirmed that he had boarded the aircraft. This did not hinder Atta’s plans.2 

Atta and Omari arrived in Boston at 6:45. Seven minutes later,Atta apparently took a call from Marwan al Shehhi, a longtime colleague who was at 

another terminal at Logan Airport.They spoke for three minutes.3 It would be 

their final conversation. 

1 
2 THE 9/11 COMMISSION REPORT 

Between 6:45 and 7:40,Atta and Omari,along with Satam al Suqami,Wail 

al Shehri, and Waleed al Shehri, checked in and boarded American Airlines 

Flight 11, bound for Los Angeles.The flight was scheduled to depart at 7:45.4 

In another Logan terminal, Shehhi, joined by Fayez Banihammad, Mohand 

al Shehri, Ahmed al Ghamdi, and Hamza al Ghamdi, checked in for United 

Airlines Flight 175,also bound for Los Angeles.A couple of Shehhi’s colleagues 

were obviously unused to travel;according to the United ticket agent,they had 

trouble understanding the standard security questions, and she had to go over 

them slowly until they gave the routine, reassuring answers.5 Their flight was 

scheduled to depart at 8:00. 

The security checkpoints through which passengers, including Atta and his 

colleagues, gained access to the American 11 gate were operated by Globe 

Security under a contract with American Airlines. In a different terminal, the 

single checkpoint through which passengers for United 175 passed was controlled by United Airlines, which had contracted with Huntleigh USA to perform the screening.6 

In passing through these checkpoints,each of the hijackers would have been 

screened by a walk-through metal detector calibrated to detect items with at 

least the metal content of a .22-caliber handgun.Anyone who might have set 

off that detector would have been screened with a hand wand—a procedure 

requiring the screener to identify the metal item or items that caused the alarm. 

In addition, an X-ray machine would have screened the hijackers’ carry-on 

belongings.The screening was in place to identify and confiscate weapons and 

other items prohibited from being carried onto a commercial flight.7 None of 

the checkpoint supervisors recalled the hijackers or reported anything suspicious regarding their screening.8 

While Atta had been selected by CAPPS in Portland, three members of his 

hijacking team—Suqami,Wail al Shehri, and Waleed al Shehri—were selected 

in Boston.Their selection affected only the handling of their checked bags,not 

their screening at the checkpoint. All five men cleared the checkpoint and 

made their way to the gate for American 11. Atta, Omari, and Suqami took 

their seats in business class (seats 8D, 8G, and 10B, respectively). The Shehri 

brothers had adjacent seats in row 2 (Wail in 2A,Waleed in 2B), in the firstclass cabin. They boarded American 11 between 7:31 and 7:40. The aircraft 

pushed back from the gate at 7:40.9 

Shehhi and his team, none of whom had been selected by CAPPS, boarded 

United 175 between 7:23 and 7:28 (Banihammad in 2A, Shehri in 2B, Shehhi 

in 6C, Hamza al Ghamdi in 9C, and Ahmed al Ghamdi in 9D).Their aircraft 

pushed back from the gate just before 8:00.10 

Washington Dulles:American 77. Hundreds of miles southwest of Boston, 

at Dulles International Airport in the Virginia suburbs of Washington, D.C., 

five more men were preparing to take their early morning flight.At 7:15,a pair 
“WE HAVE SOME PLANES” 3 

of them, Khalid al Mihdhar and Majed Moqed, checked in at the American 

Airlines ticket counter for Flight 77, bound for Los Angeles.Within the next 

20 minutes,they would be followed by Hani Hanjour and two brothers,Nawaf 

al Hazmi and Salem al Hazmi.11 

Hani Hanjour, Khalid al Mihdhar, and Majed Moqed were flagged by 

CAPPS.The Hazmi brothers were also selected for extra scrutiny by the airline’s customer service representative at the check-in counter. He did so 

because one of the brothers did not have photo identification nor could he 

understand English, and because the agent found both of the passengers to 

be suspicious.The only consequence of their selection was that their checked 

bags were held off the plane until it was confirmed that they had boarded 

the aircraft.12 

All five hijackers passed through the Main Terminal’s west security screening checkpoint; United Airlines, which was the responsible air carrier, had 

contracted out the work to Argenbright Security.13 The checkpoint featured 

closed-circuit television that recorded all passengers, including the hijackers, 

as they were screened. At 7:18, Mihdhar and Moqed entered the security 

checkpoint. 

Mihdhar and Moqed placed their carry-on bags on the belt of the X-ray 

machine and proceeded through the first metal detector.Both set off the alarm, 

and they were directed to a second metal detector.Mihdhar did not trigger the 

alarm and was permitted through the checkpoint. After Moqed set it off, a 

screener wanded him. He passed this inspection.14 

About 20 minutes later, at 7:35, another passenger for Flight 77, Hani Hanjour, placed two carry-on bags on the X-ray belt in the Main Terminal’s west 

checkpoint,and proceeded,without alarm,through the metal detector.A short 

time later, Nawaf and Salem al Hazmi entered the same checkpoint. Salem al 

Hazmi cleared the metal detector and was permitted through;Nawaf al Hazmi 

set off the alarms for both the first and second metal detectors and was then 

hand-wanded before being passed.In addition, his over-the-shoulder carry-on 

bag was swiped by an explosive trace detector and then passed. The video 

footage indicates that he was carrying an unidentified item in his back pocket, 

clipped to its rim.15 

When the local civil aviation security office of the Federal Aviation Administration (FAA) later investigated these security screening operations, the 

screeners recalled nothing out of the ordinary.They could not recall that any 

of the passengers they screened were CAPPS selectees.We asked a screening 

expert to review the videotape of the hand-wanding, and he found the quality of the screener’s work to have been “marginal at best.”The screener should 

have “resolved” what set off the alarm; and in the case of both Moqed and 

Hazmi, it was clear that he did not.16 

At 7:50, Majed Moqed and Khalid al Mihdhar boarded the flight and were 

seated in 12A and 12B in coach. Hani Hanjour, assigned to seat 1B (first class), 
4 THE 9/11 COMMISSION REPORT 

soon followed.The Hazmi brothers,sitting in 5E and 5F, joined Hanjour in the 

first-class cabin.17 

Newark: United 93. Between 7:03 and 7:39, Saeed al Ghamdi, Ahmed al 

Nami,Ahmad al Haznawi, and Ziad Jarrah checked in at the United Airlines 

ticket counter for Flight 93, going to Los Angeles.Two checked bags; two did 

not.Haznawi was selected by CAPPS.His checked bag was screened for explosives and then loaded on the plane.18 

The four men passed through the security checkpoint, owned by United 

Airlines and operated under contract by Argenbright Security. Like the checkpoints in Boston, it lacked closed-circuit television surveillance so there is no 

documentary evidence to indicate when the hijackers passed through the 

checkpoint,what alarms may have been triggered,or what security procedures 

were administered.The FAA interviewed the screeners later;none recalled anything unusual or suspicious.19 

The four men boarded the plane between 7:39 and 7:48. All four had seats 

in the first-class cabin; their plane had no business-class section. Jarrah was in 

seat 1B, closest to the cockpit; Nami was in 3C, Ghamdi in 3D, and Haznawi 

in 6B.20 

The 19 men were aboard four transcontinental flights.21 They were planning to hijack these planes and turn them into large guided missiles, loaded 

with up to 11,400 gallons of jet fuel.By 8:00 A.M. on the morning of Tuesday, 

September 11,2001,they had defeated all the security layers that America’s civil 

aviation security system then had in place to prevent a hijacking. 

The Hijacking of American 11 

American Airlines Flight 11 provided nonstop service from Boston to Los 

Angeles. On September 11, Captain John Ogonowski and First Officer 

Thomas McGuinness piloted the Boeing 767.It carried its full capacity of nine 

flight attendants. Eighty-one passengers boarded the flight with them (including the five terrorists).22 

The plane took off at 7:59. Just before 8:14, it had climbed to 26,000 feet, 

not quite its initial assigned cruising altitude of 29,000 feet.All communications 

and flight profile data were normal.About this time the “Fasten Seatbelt” sign 

would usually have been turned off and the flight attendants would have begun 

preparing for cabin service.23 

At that same time, American 11 had its last routine communication with 

the ground when it acknowledged navigational instructions from the FAA’s 

air traffic control (ATC) center in Boston. Sixteen seconds after that transmission,ATC instructed the aircraft’s pilots to climb to 35,000 feet.That message 

and all subsequent attempts to contact the flight were not acknowledged. 

From this and other evidence, we believe the hijacking began at 8:14 or 

shortly thereafter.24 
“WE HAVE SOME PLANES” 5 

Reports from two flight attendants in the coach cabin, Betty Ong and 

Madeline “Amy” Sweeney, tell us most of what we know about how the 

hijacking happened. As it began, some of the hijackers—most likely Wail al 

Shehri and Waleed al Shehri,who were seated in row 2 in first class—stabbed 

the two unarmed flight attendants who would have been preparing for cabin 

service.25 

We do not know exactly how the hijackers gained access to the cockpit; 

FAA rules required that the doors remain closed and locked during flight.Ong 

speculated that they had “jammed their way” in. Perhaps the terrorists stabbed 

the flight attendants to get a cockpit key,to force one of them to open the cockpit door, or to lure the captain or first officer out of the cockpit. Or the flight 

attendants may just have been in their way.26 

At the same time or shortly thereafter, Atta—the only terrorist on board 

trained to fly a jet—would have moved to the cockpit from his business-class 

seat, possibly accompanied by Omari.As this was happening, passenger Daniel 

Lewin, who was seated in the row just behind Atta and Omari, was stabbed by 

one of the hijackers—probably Satam al Suqami, who was seated directly 

behind Lewin. Lewin had served four years as an officer in the Israeli military. 

He may have made an attempt to stop the hijackers in front of him, not realizing that another was sitting behind him.27 

The hijackers quickly gained control and sprayed Mace, pepper spray, or 

some other irritant in the first-class cabin, in order to force the passengers and 

flight attendants toward the rear of the plane.They claimed they had a bomb.28 

About five minutes after the hijacking began, Betty Ong contacted the 

American Airlines Southeastern Reservations Office in Cary, North Carolina, 

via an AT&T airphone to report an emergency aboard the flight.This was the 

first of several occasions on 9/11 when flight attendants took action outside 

the scope of their training, which emphasized that in a hijacking, they were to 

communicate with the cockpit crew.The emergency call lasted approximately 

25 minutes, as Ong calmly and professionally relayed information about events 

taking place aboard the airplane to authorities on the ground.29 

At 8:19, Ong reported:“The cockpit is not answering, somebody’s stabbed 

in business class—and I think there’s Mace—that we can’t breathe—I don’t 

know,I think we’re getting hijacked.” She then told of the stabbings of the two 

flight attendants.30 

At 8:21, one of the American employees receiving Ong’s call in North Carolina, Nydia Gonzalez, alerted the American Airlines operations center in Fort 

Worth,Texas, reaching Craig Marquis, the manager on duty. Marquis soon realized this was an emergency and instructed the airline’s dispatcher responsible 

for the flight to contact the cockpit. At 8:23, the dispatcher tried unsuccessfully 

to contact the aircraft. Six minutes later,the air traffic control specialist in American’s operations center contacted the FAA’s Boston Air Traffic Control Center 

about the flight.The center was already aware of the problem.31 
6 THE 9/11 COMMISSION REPORT 

Boston Center knew of a problem on the flight in part because just before 

8:25 the hijackers had attempted to communicate with the passengers. The 

microphone was keyed, and immediately one of the hijackers said, “Nobody 

move. Everything will be okay. If you try to make any moves, you’ll endanger 

yourself and the airplane.Just stay quiet.”Air traffic controllers heard the transmission;Ong did not.The hijackers probably did not know how to operate the 

cockpit radio communication system correctly, and thus inadvertently broadcast their message over the air traffic control channel instead of the cabin 

public-address channel. Also at 8:25, and again at 8:29, Amy Sweeney got 

through to the American Flight Services Office in Boston but was cut off after 

she reported someone was hurt aboard the flight.Three minutes later,Sweeney 

was reconnected to the office and began relaying updates to the manager, 

Michael Woodward.32 

At 8:26,Ong reported that the plane was “flying erratically.”A minute later, 

Flight 11 turned south. American also began getting identifications of the 

hijackers, as Ong and then Sweeney passed on some of the seat numbers of 

those who had gained unauthorized access to the cockpit.33 

Sweeney calmly reported on her line that the plane had been hijacked; a 

man in first class had his throat slashed; two flight attendants had been 

stabbed—one was seriously hurt and was on oxygen while the other’s wounds 

seemed minor; a doctor had been requested; the flight attendants were unable 

to contact the cockpit; and there was a bomb in the cockpit. Sweeney told 

Woodward that she and Ong were trying to relay as much information as they 

could to people on the ground.34 

At 8:38, Ong told Gonzalez that the plane was flying erratically again. 

Around this time Sweeney toldWoodward that the hijackers were Middle Easterners, naming three of their seat numbers. One spoke very little English and 

one spoke excellent English.The hijackers had gained entry to the cockpit,and 

she did not know how.The aircraft was in a rapid descent.35 

At 8:41, Sweeney told Woodward that passengers in coach were under the 

impression that there was a routine medical emergency in first class. Other 

flight attendants were busy at duties such as getting medical supplies while Ong 

and Sweeney were reporting the events.36 

At 8:41, in American’s operations center, a colleague told Marquis that the 

air traffic controllers declared Flight 11 a hijacking and “think he’s [American 

11] headed toward Kennedy [airport in NewYork City].They’re moving everybody out of the way.They seem to have him on a primary radar.They seem to 

think that he is descending.”37 

At 8:44, Gonzalez reported losing phone contact with Ong. About this 

same time Sweeney reported to Woodward,“Something is wrong.We are in a 

rapid descent . . . we are all over the place.”Woodward asked Sweeney to look 

out the window to see if she could determine where they were. Sweeney 

responded:“We are flying low.We are flying very, very low.We are flying way 
“WE HAVE SOME PLANES” 7 

too low.” Seconds later she said,“Oh my God we are way too low.” The phone 

call ended.38 

At 8:46:40,American 11 crashed into the North Tower of the World Trade 

Center in NewYork City.39 All on board,along with an unknown number of 

people in the tower, were killed instantly. 

The Hijacking of United 175 

United Airlines Flight 175 was scheduled to depart for Los Angeles at 8:00.CaptainVictor Saracini and First Officer Michael Horrocks piloted the Boeing 767, 

which had seven flight attendants. Fifty-six passengers boarded the flight.40 

United 175 pushed back from its gate at 7:58 and departed Logan Airport 

at 8:14.By 8:33,it had reached its assigned cruising altitude of 31,000 feet.The 

flight attendants would have begun their cabin service.41 

The flight had taken off just as American 11 was being hijacked,and at 8:42 

the United 175 flight crew completed their report on a “suspicious transmission” overheard from another plane (which turned out to have been Flight 11) 

just after takeoff.This was United 175’s last communication with the ground.42 

The hijackers attacked sometime between 8:42 and 8:46.They used knives 

(as reported by two passengers and a flight attendant), Mace (reported by one 

passenger), and the threat of a bomb (reported by the same passenger).They 

stabbed members of the flight crew (reported by a flight attendant and one passenger).Both pilots had been killed (reported by one flight attendant).The eyewitness accounts came from calls made from the rear of the plane, from 

passengers originally seated further forward in the cabin, a sign that passengers 

and perhaps crew had been moved to the back of the aircraft. Given similarities to American 11 in hijacker seating and in eyewitness reports of tactics and 

weapons, as well as the contact between the presumed team leaders,Atta and 

Shehhi, we believe the tactics were similar on both flights.43 

The first operational evidence that something was abnormal on United 

175 came at 8:47, when the aircraft changed beacon codes twice within a 

minute. At 8:51, the flight deviated from its assigned altitude, and a minute 

later NewYork air traffic controllers began repeatedly and unsuccessfully trying to contact it.44 

At 8:52, in Easton, Connecticut, a man named Lee Hanson received a 

phone call from his son Peter, a passenger on United 175. His son told him: 

“I think they’ve taken over the cockpit—An attendant has been stabbed— 

and someone else up front may have been killed. The plane is making 

strange moves.Call United Airlines—Tell them it’s Flight 175,Boston to LA.” 

Lee Hanson then called the Easton Police Department and relayed what he 

had heard.45 

Also at 8:52, a male flight attendant called a United office in San Francisco, 

reaching Marc Policastro.The flight attendant reported that the flight had been 

hijacked, both pilots had been killed, a flight attendant had been stabbed, and 
8 THE 9/11 COMMISSION REPORT 

the hijackers were probably flying the plane.The call lasted about two minutes, 

after which Policastro and a colleague tried unsuccessfully to contact the 

flight.46 

At 8:58, the flight took a heading toward New York City.47 

At 8:59, Flight 175 passenger Brian David Sweeney tried to call his wife, 

Julie. He left a message on their home answering machine that the plane had 

been hijacked. He then called his mother, Louise Sweeney, told her the flight 

had been hijacked, and added that the passengers were thinking about storming the cockpit to take control of the plane away from the hijackers.48 

At 9:00, Lee Hanson received a second call from his son Peter: 

It’s getting bad, Dad—A stewardess was stabbed—They seem to have 

knives and Mace—They said they have a bomb—It’s getting very bad 

on the plane—Passengers are throwing up and getting sick—The 

plane is making jerky movements—I don’t think the pilot is flying the 

plane—I think we are going down—I think they intend to go to 

Chicago or someplace and fly into a building—Don’t worry, Dad— 

If it happens, it’ll be very fast—My God, my God.49 

The call ended abruptly.Lee Hanson had heard a woman scream just before 

it cut off. He turned on a television, and in her home so did Louise Sweeney. 

Both then saw the second aircraft hit the World Trade Center.50 

At 9:03:11,United Airlines Flight 175 struck the South Tower of the World 

Trade Center.51 All on board, along with an unknown number of people in 

the tower, were killed instantly. 

The Hijacking of American 77 

American Airlines Flight 77 was scheduled to depart from Washington Dulles 

for Los Angeles at 8:10. The aircraft was a Boeing 757 piloted by Captain 

Charles F. Burlingame and First Officer David Charlebois. There were four 

flight attendants. On September 11, the flight carried 58 passengers.52 

American 77 pushed back from its gate at 8:09 and took off at 8:20.At 8:46, 

the flight reached its assigned cruising altitude of 35,000 feet. Cabin service 

would have begun.At 8:51,American 77 transmitted its last routine radio communication.The hijacking began between 8:51 and 8:54.As on American 11 

and United 175, the hijackers used knives (reported by one passenger) and 

moved all the passengers (and possibly crew) to the rear of the aircraft (reported 

by one flight attendant and one passenger).Unlike the earlier flights,the Flight 

77 hijackers were reported by a passenger to have box cutters. Finally, a passenger reported that an announcement had been made by the “pilot” that the 

plane had been hijacked.Neither of the firsthand accounts mentioned any stabbings or the threat or use of either a bomb or Mace,though both witnesses began 

the flight in the first-class cabin.53 
“WE HAVE SOME PLANES” 9 

At 8:54, the aircraft deviated from its assigned course, turning south.Two 

minutes later the transponder was turned off and even primary radar contact 

with the aircraft was lost.The Indianapolis Air Traffic Control Center repeatedly tried and failed to contact the aircraft.American Airlines dispatchers also 

tried, without success.54 

At 9:00,American Airlines ExecutiveVice President Gerard Arpey learned 

that communications had been lost with American 77.This was now the second American aircraft in trouble. He ordered all American Airlines flights in 

the Northeast that had not taken off to remain on the ground. Shortly before 

9:10, suspecting that American 77 had been hijacked, American headquarters 

concluded that the second aircraft to hit the World Trade Center might have 

been Flight 77. After learning that United Airlines was missing a plane,American Airlines headquarters extended the ground stop nationwide.55 

At 9:12, Renee May called her mother, Nancy May, in Las Vegas. She said 

her flight was being hijacked by six individuals who had moved them to the 

rear of the plane. She asked her mother to alert American Airlines. Nancy May 

and her husband promptly did so.56 

At some point between 9:16 and 9:26, Barbara Olson called her husband, 

Ted Olson, the solicitor general of the United States. She reported that the 

flight had been hijacked,and the hijackers had knives and box cutters. She further indicated that the hijackers were not aware of her phone call,and that they 

had put all the passengers in the back of the plane. About a minute into the 

conversation, the call was cut off. Solicitor General Olson tried unsuccessfully 

to reach Attorney General John Ashcroft.57 

Shortly after the first call, Barbara Olson reached her husband again. She 

reported that the pilot had announced that the flight had been hijacked, and 

she asked her husband what she should tell the captain to do.Ted Olson asked 

for her location and she replied that the aircraft was then flying over houses. 

Another passenger told her they were traveling northeast.The Solicitor General then informed his wife of the two previous hijackings and crashes. She did 

not display signs of panic and did not indicate any awareness of an impending 

crash.At that point, the second call was cut off.58 

At 9:29, the autopilot on American 77 was disengaged; the aircraft was at 

7,000 feet and approximately 38 miles west of the Pentagon.59 At 9:32, controllers at the Dulles Terminal Radar Approach Control “observed a primary 

radar target tracking eastbound at a high rate of speed.” This was later determined to have been Flight 77. 

At 9:34,Ronald ReaganWashington National Airport advised the Secret Service of an unknown aircraft heading in the direction of the White House.American 77 was then 5 miles west-southwest of the Pentagon and began a 

330-degree turn.At the end of the turn, it was descending through 2,200 feet, 

pointed toward the Pentagon and downtownWashington.The hijacker pilot then 

advanced the throttles to maximum power and dove toward the Pentagon.60 
10 THE 9/11 COMMISSION REPORT 

At 9:37:46,American Airlines Flight 77 crashed into the Pentagon, traveling at approximately 530 miles per hour.61 All on board, as well as many civilian and military personnel in the building, were killed. 

The Battle for United 93 

At 8:42, United Airlines Flight 93 took off from Newark (New Jersey) Liberty 

International Airport bound for San Francisco.The aircraft was piloted by Captain Jason Dahl and First Officer Leroy Homer,and there were five flight attendants. Thirty-seven passengers, including the hijackers, boarded the plane. 

Scheduled to depart the gate at 8:00, the Boeing 757’s takeoff was delayed 

because of the airport’s typically heavy morning traffic.62 

The hijackers had planned to take flights scheduled to depart at 7:45 (American 11), 8:00 (United 175 and United 93), and 8:10 (American 77). Three of 

the flights had actually taken off within 10 to 15 minutes of their planned 

departure times. United 93 would ordinarily have taken off about 15 minutes 

after pulling away from the gate.When it left the ground at 8:42, the flight was 

running more than 25 minutes late.63 

As United 93 left Newark, the flight’s crew members were unaware of the 

hijacking of American 11.Around 9:00, the FAA,American,and United were 

facing the staggering realization of apparent multiple hijackings. At 9:03, they 

would see another aircraft strike the World Trade Center. Crisis managers at 

the FAA and the airlines did not yet act to warn other aircraft.64 At the same 

time,Boston Center realized that a message transmitted just before 8:25 by the 

hijacker pilot of American 11 included the phrase,“We have some planes.”65 

No one at the FAA or the airlines that day had ever dealt with multiple 

hijackings.Such a plot had not been carried out anywhere in the world in more 

than 30 years,and never in the United States.As news of the hijackings filtered 

through the FAA and the airlines, it does not seem to have occurred to their 

leadership that they needed to alert other aircraft in the air that they too might 

be at risk.66 

United 175 was hijacked between 8:42 and 8:46, and awareness of that 

hijacking began to spread after 8:51. American 77 was hijacked between 8:51 

and 8:54. By 9:00, FAA and airline officials began to comprehend that attackers were going after multiple aircraft. American Airlines’ nationwide ground 

stop between 9:05 and 9:10 was followed by a United Airlines ground stop. 

FAA controllers at Boston Center, which had tracked the first two hijackings, 

requested at 9:07 that Herndon Command Center “get messages to airborne 

aircraft to increase security for the cockpit.”There is no evidence that Herndon took such action. Boston Center immediately began speculating about 

other aircraft that might be in danger,leading them to worry about a transcontinental flight—Delta 1989—that in fact was not hijacked.At 9:19, the FAA’s 

New England regional office called Herndon and asked that Cleveland Center advise Delta 1989 to use extra cockpit security.67 
“WE HAVE SOME PLANES” 11 

Several FAA air traffic control officials told us it was the air carriers’ responsibility to notify their planes of security problems. One senior FAA air traffic 

control manager said that it was simply not the FAA’s place to order the airlines what to tell their pilots.68 We believe such statements do not reflect an 

adequate appreciation of the FAA’s responsibility for the safety and security of 

civil aviation. 

The airlines bore responsibility, too.They were facing an escalating number 

of conflicting and, for the most part, erroneous reports about other flights, as 

well as a continuing lack of vital information from the FAA about the hijacked 

flights.We found no evidence, however, that American Airlines sent any cockpit warnings to its aircraft on 9/11. United’s first decisive action to notify its 

airborne aircraft to take defensive action did not come until 9:19, when a 

United flight dispatcher, Ed Ballinger, took the initiative to begin transmitting 

warnings to his 16 transcontinental flights: “Beware any cockpit intrusion— 

Two a/c [aircraft] hit World Trade Center.” One of the flights that received 

the warning was United 93. Because Ballinger was still responsible for his 

other flights as well as Flight 175, his warning message was not transmitted to 

Flight 93 until 9:23.69 

By all accounts, the first 46 minutes of Flight 93’s cross-country trip proceeded routinely. Radio communications from the plane were normal. Heading, speed, and altitude ran according to plan. At 9:24, Ballinger’s warning to 

United 93 was received in the cockpit.Within two minutes, at 9:26, the pilot, 

Jason Dahl, responded with a note of puzzlement: “Ed, confirm latest mssg 

plz—Jason.”70 

The hijackers attacked at 9:28.While traveling 35,000 feet above eastern 

Ohio, United 93 suddenly dropped 700 feet. Eleven seconds into the descent, 

the FAA’s air traffic control center in Cleveland received the first of two radio 

transmissions from the aircraft. During the first broadcast, the captain or first 

officer could be heard declaring “Mayday” amid the sounds of a physical struggle in the cockpit.The second radio transmission, 35 seconds later, indicated 

that the fight was continuing.The captain or first officer could be heard shouting:“Hey get out of here—get out of here—get out of here.”71 

On the morning of 9/11, there were only 37 passengers on United 93—33 

in addition to the 4 hijackers.This was below the norm for Tuesday mornings 

during the summer of 2001. But there is no evidence that the hijackers manipulated passenger levels or purchased additional seats to facilitate their operation.72 

The terrorists who hijacked three other commercial flights on 9/11 operated in five-man teams.They initiated their cockpit takeover within 30 minutes of takeoff.On Flight 93,however,the takeover took place 46 minutes after 

takeoff and there were only four hijackers.The operative likely intended to 

round out the team for this flight,Mohamed al Kahtani,had been refused entry 

by a suspicious immigration inspector at Florida’s Orlando International Airport in August.73 
12 THE 9/11 COMMISSION REPORT 

Because several passengers on United 93 described three hijackers on the 

plane, not four, some have wondered whether one of the hijackers had been 

able to use the cockpit jump seat from the outset of the flight. FAA rules allow 

use of this seat by documented and approved individuals, usually air carrier or 

FAA personnel.We have found no evidence indicating that one of the hijackers, or anyone else, sat there on this flight. All the hijackers had assigned seats 

in first class, and they seem to have used them.We believe it is more likely that 

Jarrah, the crucial pilot-trained member of their team, remained seated and 

inconspicuous until after the cockpit was seized;and once inside,he would not 

have been visible to the passengers.74 

At 9:32, a hijacker, probably Jarrah, made or attempted to make the following announcement to the passengers of Flight 93:“Ladies and Gentlemen:Here 

the captain, please sit down keep remaining sitting.We have a bomb on board. 

So, sit.” The flight data recorder (also recovered) indicates that Jarrah then 

instructed the plane’s autopilot to turn the aircraft around and head east.75 

The cockpit voice recorder data indicate that a woman, most likely a flight 

attendant, was being held captive in the cockpit. She struggled with one of the 

hijackers who killed or otherwise silenced her.76 

Shortly thereafter,the passengers and flight crew began a series of calls from 

GTE airphones and cellular phones.These calls between family, friends, and 

colleagues took place until the end of the flight and provided those on the 

ground with firsthand accounts.They enabled the passengers to gain critical 

information, including the news that two aircraft had slammed into the World 

Trade Center.77 

At 9:39, the FAA’s Cleveland Air Route Traffic Control Center overheard 

a second announcement indicating that there was a bomb on board, that the 

plane was returning to the airport,and that they should remain seated.78 While 

it apparently was not heard by the passengers, this announcement, like those on 

Flight 11 and Flight 77, was intended to deceive them. Jarrah, like Atta earlier, 

may have inadvertently broadcast the message because he did not know how 

to operate the radio and the intercom.To our knowledge none of them had 

ever flown an actual airliner before. 

At least two callers from the flight reported that the hijackers knew that passengers were making calls but did not seem to care. It is quite possible Jarrah 

knew of the success of the assault on the World Trade Center. He could have 

learned of this from messages being sent by United Airlines to the cockpits of 

its transcontinental flights, including Flight 93, warning of cockpit intrusion 

and telling of the New York attacks. But even without them, he would certainly have understood that the attacks on the World Trade Center would 

already have unfolded, given Flight 93’s tardy departure from Newark. If Jarrah did know that the passengers were making calls,it might not have occurred 

to him that they were certain to learn what had happened in NewYork,thereby 

defeating his attempts at deception.79 
“WE HAVE SOME PLANES” 13 

At least ten passengers and two crew members shared vital information with 

family, friends, colleagues, or others on the ground. All understood the plane 

had been hijacked. They said the hijackers wielded knives and claimed to have 

a bomb.The hijackers were wearing red bandanas, and they forced the passengers to the back of the aircraft.80 

Callers reported that a passenger had been stabbed and that two people were 

lying on the floor of the cabin, injured or dead—possibly the captain and first 

officer. One caller reported that a flight attendant had been killed.81 

One of the callers from United 93 also reported that he thought the hijackers might possess a gun. But none of the other callers reported the presence of 

a firearm. One recipient of a call from the aircraft recounted specifically asking her caller whether the hijackers had guns.The passenger replied that he did 

not see one.No evidence of firearms or of their identifiable remains was found 

at the aircraft’s crash site, and the cockpit voice recorder gives no indication of 

a gun being fired or mentioned at any time.We believe that if the hijackers had 

possessed a gun, they would have used it in the flight’s last minutes as the passengers fought back.82 

Passengers on three flights reported the hijackers’ claim of having a bomb. 

The FBI told us they found no trace of explosives at the crash sites. One of 

the passengers who mentioned a bomb expressed his belief that it was not real. 

Lacking any evidence that the hijackers attempted to smuggle such illegal 

items past the security screening checkpoints, we believe the bombs were 

probably fake.83 

During at least five of the passengers’ phone calls, information was shared 

about the attacks that had occurred earlier that morning at the World Trade 

Center. Five calls described the intent of passengers and surviving crew members to revolt against the hijackers. According to one call, they voted on 

whether to rush the terrorists in an attempt to retake the plane. They decided, 

and acted.84 

At 9:57, the passenger assault began. Several passengers had terminated 

phone calls with loved ones in order to join the revolt. One of the callers 

ended her message as follows:“Everyone’s running up to first class. I’ve got to 

go. Bye.”85 

The cockpit voice recorder captured the sounds of the passenger assault 

muffled by the intervening cockpit door. Some family members who listened 

to the recording report that they can hear the voice of a loved one among the 

din.We cannot identify whose voices can be heard. But the assault was sustained.86 

In response, Jarrah immediately began to roll the airplane to the left and 

right, attempting to knock the passengers off balance. At 9:58:57, Jarrah told 

another hijacker in the cockpit to block the door. Jarrah continued to roll the 

airplane sharply left and right, but the assault continued. At 9:59:52, Jarrah 

changed tactics and pitched the nose of the airplane up and down to disrupt 
14 THE 9/11 COMMISSION REPORT 

the assault.The recorder captured the sounds of loud thumps, crashes, shouts, 

and breaking glasses and plates.At 10:00:03, Jarrah stabilized the airplane.87 

Five seconds later, Jarrah asked,“Is that it? Shall we finish it off?”A hijacker 

responded,“No. Not yet.When they all come, we finish it off.” The sounds of 

fighting continued outside the cockpit. Again, Jarrah pitched the nose of the 

aircraft up and down.At 10:00:26,a passenger in the background said,“In the 

cockpit. If we don’t we’ll die!” Sixteen seconds later,a passenger yelled,“Roll 

it!” Jarrah stopped the violent maneuvers at about 10:01:00 and said,“Allah is 

the greatest! Allah is the greatest!”He then asked another hijacker in the cockpit,“Is that it? I mean, shall we put it down?” to which the other replied,“Yes, 

put it in it, and pull it down.”88 

The passengers continued their assault and at 10:02:23,a hijacker said,“Pull 

it down! Pull it down!”The hijackers remained at the controls but must have 

judged that the passengers were only seconds from overcoming them.The airplane headed down; the control wheel was turned hard to the right.The airplane rolled onto its back, and one of the hijackers began shouting “Allah is 

the greatest.Allah is the greatest.”With the sounds of the passenger counterattack continuing,the aircraft plowed into an empty field in Shanksville,Pennsylvania, at 580 miles per hour, about 20 minutes’ flying time from 

Washington, D.C.89 

Jarrah’s objective was to crash his airliner into symbols of the American 

Republic, the Capitol or the White House. He was defeated by the alerted, 

unarmed passengers of United 93. 

1.2 IMPROVISING A HOMELAND DEFENSE 

The FAA and NORAD 

On 9/11, the defense of U.S. airspace depended on close interaction between 

two federal agencies: the FAA and the North American Aerospace Defense 

Command (NORAD).The most recent hijacking that involved U.S. air traffic controllers, FAA management, and military coordination had occurred in 

1993.90 In order to understand how the two agencies interacted eight years 

later,we will review their missions,command and control structures,and working relationship on the morning of 9/11. 

FAA Mission and Structure. As of September 11, 2001, the FAA was mandated by law to regulate the safety and security of civil aviation. From an air 

traffic controller’s perspective, that meant maintaining a safe distance between 

airborne aircraft.91 

Many controllers work at the FAA’s 22 Air Route Traffic Control Centers. 

They are grouped under regional offices and coordinate closely with the 

national Air Traffic Control System Command Center, located in Herndon, 
“WE HAVE SOME PLANES” 15 

Center 

Ne

Indianapolis Center 

Center 

Cle

Center 

Boston 

INDIANAPOLIS

CLEVELAND Y

Y NEW

NEW

BOST

w Y

v

ORK

ORK

ON

ork 

eland 

FAA Air Traffic Control Centers


Otis 

Air Force 

Base 

Langley 

Air Force Base 

Northeast Air 

Defense Sector 

(NEADS) 

NORAD 

Headquarters 

Continental Aerospace 

Command Region (CONR) 

Reporting structure, Northeast Air Defense Sector 

Graphics courtesy of ESRI 
16 THE 9/11 COMMISSION REPORT 

Virginia, which oversees daily traffic flow within the entire airspace system. 

FAA headquarters is ultimately responsible for the management of the 

National Airspace System.The Operations Center located at FAA headquarters 

receives notifications of incidents, including accidents and hijackings.92 

FAA Control Centers often receive information and make operational decisions independently of one another. On 9/11, the four hijacked aircraft were 

monitored mainly by the centers in Boston, New York, Cleveland, and Indianapolis. Each center thus had part of the knowledge of what was going on 

across the system.What Boston knew was not necessarily known by centers in 

New York, Cleveland, or Indianapolis, or for that matter by the Command 

Center in Herndon or by FAA headquarters in Washington. 

Controllers track airliners such as the four aircraft hijacked on 9/11 primarily by watching the data from a signal emitted by each aircraft’s transponder 

equipment.Those four planes, like all aircraft traveling above 10,000 feet, were 

required to emit a unique transponder signal while in flight.93 

On 9/11, the terrorists turned off the transponders on three of the four 

hijacked aircraft.With its transponder off, it is possible, though more difficult, 

to track an aircraft by its primary radar returns. But unlike transponder data, 

primary radar returns do not show the aircraft’s identity and altitude. Controllers at centers rely so heavily on transponder signals that they usually do not 

display primary radar returns on their radar scopes. But they can change the 

configuration of their scopes so they can see primary radar returns.They did this 

on 9/11 when the transponder signals for three of the aircraft disappeared.94 

Before 9/11, it was not unheard of for a commercial aircraft to deviate 

slightly from its course, or for an FAA controller to lose radio contact with a 

pilot for a short period of time. A controller could also briefly lose a commercial aircraft’s transponder signal, although this happened much less frequently. 

However,the simultaneous loss of radio and transponder signal would be a rare 

and alarming occurrence, and would normally indicate a catastrophic system 

failure or an aircraft crash.In all of these instances,the job of the controller was 

to reach out to the aircraft,the parent company of the aircraft,and other planes 

in the vicinity in an attempt to reestablish communications and set the aircraft 

back on course.Alarm bells would not start ringing until these efforts—which 

could take five minutes or more—were tried and had failed.95 

NORAD Mission and Structure. NORAD is a binational command established in 1958 between the United States and Canada. Its mission was, and is, 

to defend the airspace of North America and protect the continent.That mission does not distinguish between internal and external threats; but because 

NORAD was created to counter the Soviet threat, it came to define its job as 

defending against external attacks.96 

The threat of Soviet bombers diminished significantly as the Cold War 

ended, and the number of NORAD alert sites was reduced from its Cold War 

high of 26. Some within the Pentagon argued in the 1990s that the alert sites 
“WE HAVE SOME PLANES” 17 

should be eliminated entirely. In an effort to preserve their mission, members 

of the air defense community advocated the importance of air sovereignty 

against emerging “asymmetric threats” to the United States: drug smuggling, 

“non-state and state-sponsored terrorists,” and the proliferation of weapons of 

mass destruction and ballistic missile technology.97 

NORAD perceived the dominant threat to be from cruise missiles. Other 

threats were identified during the late 1990s,including terrorists’use of aircraft 

as weapons.Exercises were conducted to counter this threat, but they were not 

based on actual intelligence. In most instances, the main concern was the use 

of such aircraft to deliver weapons of mass destruction. 

Prior to 9/11, it was understood that an order to shoot down a commercial aircraft would have to be issued by the National Command Authority (a 

phrase used to describe the president and secretary of defense). Exercise planners also assumed that the aircraft would originate from outside the United 

States,allowing time to identify the target and scramble interceptors.The threat 

of terrorists hijacking commercial airliners within the United States—and using 

them as guided missiles—was not recognized by NORAD before 9/11.98 

Notwithstanding the identification of these emerging threats,by 9/11 there 

were only seven alert sites left in the United States, each with two fighter aircraft on alert.This led some NORAD commanders to worry that NORAD 

was not postured adequately to protect the United States.99 

In the United States, NORAD is divided into three sectors. On 9/11, all 

the hijacked aircraft were in NORAD’s Northeast Air Defense Sector (also 

known as NEADS), which is based in Rome, New York. That morning 

NEADS could call on two alert sites, each with one pair of ready fighters: Otis 

Air National Guard Base in Cape Cod, Massachusetts, and Langley Air Force 

Base in Hampton,Virginia.100 Other facilities, not on “alert,” would need time 

to arm the fighters and organize crews. 

NEADS reported to the Continental U.S. NORAD Region (CONR) 

headquarters, in Panama City, Florida, which in turn reported to NORAD 

headquarters, in Colorado Springs, Colorado. 

Interagency Collaboration. The FAA and NORAD had developed protocols for working together in the event of a hijacking.As they existed on 9/11, 

the protocols for the FAA to obtain military assistance from NORAD 

required multiple levels of notification and approval at the highest levels of government.101 

FAA guidance to controllers on hijack procedures assumed that the aircraft 

pilot would notify the controller via radio or by“squawking”a transponder code 

of “7500”—the universal code for a hijack in progress. Controllers would notify 

their supervisors,who in turn would inform management all the way up to FAA 

headquarters inWashington.Headquarters had a hijack coordinator,who was the 

director of the FAA Office of Civil Aviation Security or his or her designate.102 

If a hijack was confirmed, procedures called for the hijack coordinator on 
18 THE 9/11 COMMISSION REPORT 

duty to contact the Pentagon’s National Military Command Center (NMCC) 

and to ask for a military escort aircraft to follow the flight, report anything 

unusual, and aid search and rescue in the event of an emergency.The NMCC 

would then seek approval from the Office of the Secretary of Defense to provide military assistance. If approval was given, the orders would be transmitted 

down NORAD’s chain of command.103 

The NMCC would keep the FAA hijack coordinator up to date and help 

the FAA centers coordinate directly with the military.NORAD would receive 

tracking information for the hijacked aircraft either from joint use radar or from 

the relevant FAA air traffic control facility. Every attempt would be made to 

have the hijacked aircraft squawk 7500 to help NORAD track it.104 

The protocols did not contemplate an intercept.They assumed the fighter 

escort would be discreet,“vectored to a position five miles directly behind the 

hijacked aircraft,” where it could perform its mission to monitor the aircraft’s 

flight path.105 

In sum, the protocols in place on 9/11 for the FAA and NORAD to 

respond to a hijacking presumed that 

•	 the hijacked aircraft would be readily identifiable and would not 

attempt to disappear; 

•	 there would be time to address the problem through the appropriate 

FAA and NORAD chains of command; and 

•	 the hijacking would take the traditional form: that is, it would not 

be a suicide hijacking designed to convert the aircraft into a guided 

missile. 

On the morning of 9/11,the existing protocol was unsuited in every respect 

for what was about to happen. 

American Airlines Flight 11


FAA Awareness. Although the Boston Center air traffic controller realized at


an early stage that there was something wrong with American 11, he did not


immediately interpret the plane’s failure to respond as a sign that it had been


hijacked. At 8:14, when the flight failed to heed his instruction to climb to


35,000 feet, the controller repeatedly tried to raise the flight. He reached out


to the pilot on the emergency frequency.Though there was no response, he


kept trying to contact the aircraft.106


At 8:21,American 11 turned off its transponder,immediately degrading the 

information available about the aircraft.The controller told his supervisor that 

he thought something was seriously wrong with the plane, although neither 

suspected a hijacking.The supervisor instructed the controller to follow standard procedures for handling a “no radio” aircraft.107 
“WE HAVE SOME PLANES” 19 

The controller checked to see if American Airlines could establish communication with American 11. He became even more concerned as its route 

changed,moving into another sector’s airspace.Controllers immediately began 

to move aircraft out of its path, and asked other aircraft in the vicinity to look 

for American 11.108 

At 8:24:38, the following transmission came from American 11: 

American 11: We have some planes. Just stay quiet, and you’ll be okay. 

We are returning to the airport. 

The controller only heard something unintelligible; he did not hear the specific words “we have some planes.” The next transmission came seconds later: 

American 11: Nobody move.Everything will be okay.If you try to make 

any moves, you’ll endanger yourself and the airplane.Just stay quiet.109 

The controller told us that he then knew it was a hijacking. He alerted his 

supervisor, who assigned another controller to assist him. He redoubled his 

efforts to ascertain the flight’s altitude.Because the controller didn’t understand 

the initial transmission, the manager of Boston Center instructed his quality 

assurance specialist to “pull the tape” of the radio transmission, listen to it 

closely, and report back.110 

Between 8:25 and 8:32, in accordance with the FAA protocol, Boston Center managers started notifying their chain of command that American 11 had 

been hijacked.At 8:28,Boston Center called the Command Center in Herndon 

to advise that it believed American 11 had been hijacked and was heading toward 

New York Center’s airspace. 

By this time,American 11 had taken a dramatic turn to the south.At 8:32, 

the Command Center passed word of a possible hijacking to the Operations 

Center at FAA headquarters.The duty officer replied that security personnel 

at headquarters had just begun discussing the apparent hijack on a conference 

call with the New England regional office. FAA headquarters began to follow 

the hijack protocol but did not contact the NMCC to request a fighter 

escort.111 

The Herndon Command Center immediately established a teleconference between Boston, New York, and Cleveland Centers so that Boston 

Center could help the others understand what was happening.112 

At 8:34, the Boston Center controller received a third transmission from 

American 11: 

American 11: Nobody move please.We are going back to the airport. 

Don’t try to make any stupid moves.113 
20 THE 9/11 COMMISSION REPORT 

In the succeeding minutes, controllers were attempting to ascertain the altitude of the southbound flight.114 

Military Notification and Response. Boston Center did not follow the 

protocol in seeking military assistance through the prescribed chain of command.In addition to notifications within the FAA,Boston Center took the initiative, at 8:34, to contact the military through the FAA’s Cape Cod facility. 

The center also tried to contact a former alert site in Atlantic City, unaware it 

had been phased out. At 8:37:52, Boston Center reached NEADS.This was 

the first notification received by the military—at any level—that American 11 

had been hijacked:115 

FAA: Hi. Boston Center TMU [Traffic Management Unit], we have a 

problem here.We have a hijacked aircraft headed towards New York, 

and we need you guys to, we need someone to scramble some F-16s 

or something up there, help us out. 

NEADS: Is this real-world or exercise? 

FAA: No, this is not an exercise, not a test.116 

NEADS ordered to battle stations the two F-15 alert aircraft at Otis Air 

Force Base in Falmouth, Massachusetts, 153 miles away from NewYork City. 

The air defense of America began with this call.117 

At NEADS, the report of the hijacking was relayed immediately to Battle 

Commander Colonel Robert Marr.After ordering the Otis fighters to battle 

stations, Colonel Marr phoned Major General Larry Arnold, commanding 

general of the First Air Force and NORAD’s Continental Region.Marr sought 

authorization to scramble the Otis fighters. General Arnold later recalled 

instructing Marr to “go ahead and scramble them, and we’ll get authorities 

later.” General Arnold then called NORAD headquarters to report.118 

F-15 fighters were scrambled at 8:46 from Otis Air Force Base.But NEADS 

did not know where to send the alert fighter aircraft, and the officer directing 

the fighters pressed for more information:“I don’t know where I’m scrambling 

these guys to. I need a direction, a destination.” Because the hijackers had 

turned off the plane’s transponder, NEADS personnel spent the next minutes 

searching their radar scopes for the primary radar return.American 11 struck 

the NorthTower at 8:46.Shortly after 8:50,while NEADS personnel were still 

trying to locate the flight, word reached them that a plane had hit the World 

Trade Center.119 

Radar data show the Otis fighters were airborne at 8:53. Lacking a target, 

they were vectored toward military-controlled airspace off the Long Island 

coast.To avoid New York area air traffic and uncertain about what to do, the 

fighters were brought down to military airspace to “hold as needed.”From 9:09 

to 9:13, the Otis fighters stayed in this holding pattern.120 
“WE HAVE SOME PLANES” 21 

In summary, NEADS received notice of the hijacking nine minutes before 

it struck the North Tower.That nine minutes’ notice before impact was the 

most the military would receive of any of the four hijackings.121 

United Airlines Flight 175


FAA Awareness. One of the last transmissions from United Airlines Flight


175 is, in retrospect, chilling.By 8:40, controllers at the FAA’s NewYork Cen­


ter were seeking information on American 11.At approximately 8:42, shortly


after entering New York Center’s airspace, the pilot of United 175 broke in


with the following transmission:


UAL 175: New York UAL 175 heavy.


FAA: UAL 175 go ahead.


UAL 175:Yeah.We figured we’d wait to go to your center.Ah, we heard


a suspicious transmission on our departure out of Boston, ah, with 

someone, ah, it sounded like someone keyed the mikes and said ah 

everyone ah stay in your seats. 

FAA: Oh, okay. I’ll pass that along over here.122 

Minutes later,United 175 turned southwest without clearance from air traffic control. At 8:47, seconds after the impact of American 11, United 175’s 

transponder code changed, and then changed again.These changes were not 

noticed for several minutes, however, because the same NewYork Center controller was assigned to both American 11 and United 175.The controller knew 

American 11 was hijacked; he was focused on searching for it after the aircraft 

disappeared at 8:46.123 

At 8:48, while the controller was still trying to locate American 11, a New 

York Center manager provided the following report on a Command Center 

teleconference about American 11: 

Manager, New York Center: Okay.This is New York Center.We’re 

watching the airplane. I also had conversation with American Airlines, and they’ve told us that they believe that one of their stewardesses was stabbed and that there are people in the cockpit that 

have control of the aircraft, and that’s all the information they have 

right now.124 

The New York Center controller and manager were unaware that American 

11 had already crashed. 

At 8:51,the controller noticed the transponder change from United 175 and 

tried to contact the aircraft.There was no response.Beginning at 8:52,the controller made repeated attempts to reach the crew of United 175. Still no 

response.The controller checked his radio equipment and contacted another 
22 THE 9/11 COMMISSION REPORT 

controller at 8:53, saying that “we may have a hijack” and that he could not 

find the aircraft.125 

Another commercial aircraft in the vicinity then radioed in with “reports 

over the radio of a commuter plane hitting theWorldTrade Center.”The controller spent the next several minutes handing off the other flights on his scope 

to other controllers and moving aircraft out of the way of the unidentified aircraft (believed to be United 175) as it moved southwest and then turned 

northeast toward New York City.126 

At about 8:55, the controller in charge notified a New York Center manager that she believed United 175 had also been hijacked.The manager tried 

to notify the regional managers and was told that they were discussing a 

hijacked aircraft (presumably American 11) and refused to be disturbed.At 8:58, 

the New York Center controller searching for United 175 told another New 

York controller “we might have a hijack over here, two of them.”127 

Between 9:01 and 9:02,a manager from New York Center told the Command Center in Herndon: 

Manager, NewYork Center: We have several situations going on here.It’s 

escalating big,big time.We need to get the military involved with us.... 

We’re, we’re involved with something else, we have other aircraft that 

may have a similar situation going on here.128 

The “other aircraft” referred to by New York Center was United 175. Evidence indicates that this conversation was the only notice received by either 

FAA headquarters or the Herndon Command Center prior to the second crash 

that there had been a second hijacking. 

While the Command Center was told about this “other aircraft” at 9:01, 

New York Center contacted New York terminal approach control and asked 

for help in locating United 175. 

Terminal: I got somebody who keeps coasting but it looks like he’s going 

into one of the small airports down there. 

Center: Hold on a second. I’m trying to bring him up here and get 

you—There he is right there. Hold on. 

Terminal: Got him just out of 9,500—9,000 now. 

Center: Do you know who he is? 

Terminal: We’re just, we just we don’t know who he is.We’re just picking him up now. 

Center (at 9:02): Alright.Heads up man,it looks like another one coming in.129 

The controllers observed the plane in a rapid descent; the radar data terminated over Lower Manhattan. At 9:03, United 175 crashed into the South 

Tower.130 
“WE HAVE SOME PLANES” 23 

Meanwhile, a manager from Boston Center reported that they had deciphered what they had heard in one of the first hijacker transmissions from 

American 11: 

Boston Center: Hey . . . you still there?


New England Region:Yes, I am.


Boston Center: . . . as far as the tape, Bobby seemed to think the guy


said that “we have planes.” Now, I don’t know if it was because it was 

the accent, or if there’s more than one, but I’m gonna, I’m gonna 

reconfirm that for you, and I’ll get back to you real quick. Okay? 

New England Region: Appreciate it. 

Unidentified Female Voice: They have what? 

Boston Center: Planes, as in plural. 

Boston Center: It sounds like, we’re talking to New York, that there’s 

another one aimed at the World Trade Center. 

New England Region: There’s another aircraft? 

Boston Center: A second one just hit the Trade Center. 

New England Region: Okay.Yeah, we gotta get—we gotta alert the 

military real quick on this.131 

Boston Center immediately advised the New England Region that it was 

going to stop all departures at airports under its control. At 9:05, Boston Center confirmed for both the FAA Command Center and the New England 

Region that the hijackers aboard American 11 said “we have planes.” At the 

same time,NewYork Center declared “ATC zero”—meaning that aircraft were 

not permitted to depart from, arrive at, or travel through New York Center’s 

airspace until further notice.132 

Within minutes of the second impact, Boston Center instructed its controllers to inform all aircraft in its airspace of the events in New York and to 

advise aircraft to heighten cockpit security. Boston Center asked the Herndon 

Command Center to issue a similar cockpit security alert nationwide.We have 

found no evidence to suggest that the Command Center acted on this request 

or issued any type of cockpit security alert.133 

Military Notification and Response. The first indication that the 

NORAD air defenders had of the second hijacked aircraft, United 175, came 

in a phone call from NewYork Center to NEADS at 9:03.The notice came at 

about the time the plane was hitting the South Tower.134 

By 9:08, the mission crew commander at NEADS learned of the second 

explosion at the World Trade Center and decided against holding the fighters 

in military airspace away from Manhattan: 

Mission Crew Commander, NEADS: This is what I foresee that we 

probably need to do.We need to talk to FAA.We need to tell ’em if 
24 THE 9/11 COMMISSION REPORT 

this stuff is gonna keep on going, we need to take those fighters, put 

’em over Manhattan.That’s best thing, that’s the best play right now. 

So coordinate with the FAA.Tell ’em if there’s more out there, which 

we don’t know,let’s get ’em over Manhattan.At least we got some kind 

of play.135 

The FAA cleared the airspace. Radar data show that at 9:13, when the Otis 

fighters were about 115 miles away from the city,the fighters exited their holding pattern and set a course direct for Manhattan.They arrived at 9:25 and 

established a combat air patrol (CAP) over the city.136 

Because the Otis fighters had expended a great deal of fuel in flying first to 

military airspace and then to New York, the battle commanders were concerned about refueling.NEADS considered scrambling alert fighters from Langley Air Force Base in Virginia to New York, to provide backup.The Langley 

fighters were placed on battle stations at 9:09.137 NORAD had no indication 

that any other plane had been hijacked. 

American Airlines Flight 77


FAA Awareness. American 77 began deviating from its flight plan at 8:54,


with a slight turn toward the south.Two minutes later,it disappeared completely


from radar at Indianapolis Center, which was controlling the flight.138


The controller tracking American 77 told us he noticed the aircraft turning to the southwest, and then saw the data disappear.The controller looked 

for primary radar returns. He searched along the plane’s projected flight path 

and the airspace to the southwest where it had started to turn.No primary targets appeared. He tried the radios, first calling the aircraft directly, then the airline.Again there was nothing.At this point, the Indianapolis controller had no 

knowledge of the situation in New York. He did not know that other aircraft 

had been hijacked. He believed American 77 had experienced serious electrical or mechanical failure, or both, and was gone.139 

Shortly after 9:00, Indianapolis Center started notifying other agencies that 

American 77 was missing and had possibly crashed.At 9:08, Indianapolis Center asked Air Force Search and Rescue at Langley Air Force Base to look for a 

downed aircraft.The center also contacted the West Virginia State Police and 

asked whether any reports of a downed aircraft had been received.At 9:09, it 

reported the loss of contact to the FAA regional center, which passed this information to FAA headquarters at 9:24.140 

By 9:20,Indianapolis Center learned that there were other hijacked aircraft, 

and began to doubt its initial assumption that American 77 had crashed.A discussion of this concern between the manager at Indianapolis and the Command Center in Herndon prompted it to notify some FAA field facilities that 

American 77 was lost. By 9:21, the Command Center, some FAA field facilities, and American Airlines had started to search for American 77.They feared 
“WE HAVE SOME PLANES” 25 

it had been hijacked.At 9:25, the Command Center advised FAA headquarters of the situation.141 

The failure to find a primary radar return for American 77 led us to investigate this issue further.Radar reconstructions performed after 9/11 reveal that 

FAA radar equipment tracked the flight from the moment its transponder was 

turned off at 8:56. But for 8 minutes and 13 seconds, between 8:56 and 9:05, 

this primary radar information on American 77 was not displayed to controllers 

at Indianapolis Center.142 The reasons are technical, arising from the way the 

software processed radar information, as well as from poor primary radar coverage where American 77 was flying. 

According to the radar reconstruction,American 77 reemerged as a primary 

target on Indianapolis Center radar scopes at 9:05, east of its last known position.The target remained in Indianapolis Center’s airspace for another six minutes, then crossed into the western portion of Washington Center’s airspace at 

9:10.As Indianapolis Center continued searching for the aircraft,two managers 

and the controller responsible for American 77 looked to the west and southwest along the flight’s projected path, not east—where the aircraft was now 

heading. Managers did not instruct other controllers at Indianapolis Center to 

turn on their primary radar coverage to join in the search for American 77.143 

In sum, Indianapolis Center never saw Flight 77 turn around. By the time 

it reappeared in primary radar coverage, controllers had either stopped looking for the aircraft because they thought it had crashed or were looking toward 

the west.Although the Command Center learned Flight 77 was missing, neither it nor FAA headquarters issued an all points bulletin to surrounding centers to search for primary radar targets. American 77 traveled undetected for 

36 minutes on a course heading due east for Washington, D.C.144 

By 9:25, FAA’s Herndon Command Center and FAA headquarters knew 

two aircraft had crashed into the World Trade Center.They knew American 77 

was lost.At least some FAA officials in Boston Center and the New England 

Region knew that a hijacker on board American 11 had said “we have some 

planes.” Concerns over the safety of other aircraft began to mount.A manager at 

the Herndon Command Center asked FAA headquarters if they wanted to order 

a “nationwide ground stop.”While this was being discussed by executives at FAA 

headquarters, the Command Center ordered one at 9:25.145 

The Command Center kept looking for American 77.At 9:21,it advised the 

Dulles terminal control facility, and Dulles urged its controllers to look for primary targets. At 9:32, they found one. Several of the Dulles controllers 

“observed a primary radar target tracking eastbound at a high rate of speed”and 

notified Reagan National Airport.FAA personnel at both Reagan National and 

Dulles airports notified the Secret Service.The aircraft’s identity or type was 

unknown.146 

Reagan National controllers then vectored an unarmed National Guard C130H cargo aircraft, which had just taken off en route to Minnesota, to iden-
26 THE 9/11 COMMISSION REPORT 

tify and follow the suspicious aircraft.The C-130H pilot spotted it, identified 

it as a Boeing 757, attempted to follow its path, and at 9:38, seconds after 

impact, reported to the control tower:“looks like that aircraft crashed into the 

Pentagon sir.”147 

Military Notification and Response. NORAD heard nothing about the 

search for American 77. Instead, the NEADS air defenders heard renewed 

reports about a plane that no longer existed:American 11. 

At 9:21, NEADS received a report from the FAA: 

FAA: Military,Boston Center.I just had a report that American 11 is still 

in the air, and it’s on its way towards—heading towards Washington. 

NEADS: Okay. American 11 is still in the air? 

FAA:Yes. 

NEADS: On its way towards Washington? 

FAA: That was another—it was evidently another aircraft that hit the 

tower.That’s the latest report we have. 

NEADS: Okay. 

FAA: I’m going to try to confirm an ID for you, but I would assume 

he’s somewhere over, uh, either New Jersey or somewhere further 

south. 

NEADS: Okay. So American 11 isn’t the hijack at all then, right? 

FAA: No, he is a hijack. 

NEADS: He—American 11 is a hijack? 

FAA: Yes. 

NEADS: And he’s heading into Washington? 

FAA: Yes.This could be a third aircraft.148 

The mention of a “third aircraft”was not a reference to American 77.There 

was confusion at that moment in the FAA.Two planes had struck the World 

Trade Center,and Boston Center had heard from FAA headquarters in Washington that American 11 was still airborne.We have been unable to identify the 

source of this mistaken FAA information. 

The NEADS technician who took this call from the FAA immediately 

passed the word to the mission crew commander, who reported to the 

NEADS battle commander: 

Mission Crew Commander, NEADS: Okay, uh,American Airlines is 

still airborne. Eleven, the first guy, he’s heading towards Washington. 

Okay? I think we need to scramble Langley right now.And I’m gonna 

take the fighters from Otis, try to chase this guy down if I can find 

him.149 
“WE HAVE SOME PLANES” 27 

After consulting with NEADS command, the crew commander issued the 

order at 9:23:“Okay . . .scramble Langley.Head them towards the Washington 

area. . . . [I]f they’re there then we’ll run on them. . . .These guys are smart.” 

That order was processed and transmitted to Langley Air Force Base at 9:24. 

Radar data show the Langley fighters airborne at 9:30. NEADS decided to 

keep the Otis fighters over NewYork.The heading of the Langley fighters was 

adjusted to send them to the Baltimore area.The mission crew commander 

explained to us that the purpose was to position the Langley fighters between 

the reported southbound American 11 and the nation’s capital.150 

At the suggestion of the Boston Center’s military liaison,NEADS contacted 

the FAA’s Washington Center to ask about American 11. In the course of the 

conversation,a Washington Center manager informed NEADS:“We’re looking—we also lost American 77.”The time was 9:34.151This was the first notice 

to the military that American 77 was missing, and it had come by chance. If 

NEADS had not placed that call, the NEADS air defenders would have 

received no information whatsoever that the flight was even missing, although 

the FAA had been searching for it. No one at FAA headquarters ever asked for 

military assistance with American 77. 

At 9:36, the FAA’s Boston Center called NEADS and relayed the discovery 

about an unidentified aircraft closing in on Washington:“Latest report.Aircraft 

VFR [visual flight rules] six miles southeast of the White House. . . . Six,southwest. Six, southwest of the White House, deviating away.” This startling news 

prompted the mission crew commander at NEADS to take immediate control 

of the airspace to clear a flight path for the Langley fighters:“Okay,we’re going 

to turn it . . . crank it up. . . . Run them to the White House.” He then discovered, to his surprise, that the Langley fighters were not headed north toward 

the Baltimore area as instructed,but east over the ocean.“I don’t care how many 

windows you break,” he said.“Damn it. . . . Okay. Push them back.”152 

The Langley fighters were heading east, not north, for three reasons. First, 

unlike a normal scramble order,this order did not include a distance to the target or the target’s location.Second,a “generic”flight plan—prepared to get the 

aircraft airborne and out of local airspace quickly—incorrectly led the Langley fighters to believe they were ordered to fly due east (090) for 60 miles.Third, 

the lead pilot and local FAA controller incorrectly assumed the flight plan 

instruction to go “090 for 60” superseded the original scramble order.153 

After the 9:36 call to NEADS about the unidentified aircraft a few miles 

from the White House,the Langley fighters were ordered to Washington,D.C. 

Controllers at NEADS located an unknown primary radar track, but “it kind 

of faded” over Washington.The time was 9:38.The Pentagon had been struck 

by American 77 at 9:37:46.The Langley fighters were about 150 miles away.154 

Right after the Pentagon was hit, NEADS learned of another possible 

hijacked aircraft.It was an aircraft that in fact had not been hijacked at all.After 

the secondWorldTrade Center crash,Boston Center managers recognized that 
28 THE 9/11 COMMISSION REPORT 

both aircraft were transcontinental 767 jetliners that had departed Logan Airport. Remembering the “we have some planes” remark, Boston Center 

guessed that Delta 1989 might also be hijacked.Boston Center called NEADS 

at 9:41 and identified Delta 1989, a 767 jet that had left Logan Airport for Las 

Vegas, as a possible hijack. NEADS warned the FAA’s Cleveland Center to 

watch Delta 1989.The Command Center and FAA headquarters watched it 

too. During the course of the morning, there were multiple erroneous reports 

of hijacked aircraft. The report of American 11 heading south was the first; 

Delta 1989 was the second.155 

NEADS never lost track of Delta 1989, and even ordered fighter aircraft 

from Ohio and Michigan to intercept it. The flight never turned off its 

transponder. NEADS soon learned that the aircraft was not hijacked, and 

tracked Delta 1989 as it reversed course over Toledo, headed east, and landed 

in Cleveland.156 But another aircraft was heading toward Washington, an aircraft about which NORAD had heard nothing: United 93. 

United Airlines Flight 93


FAA Awareness. At 9:27, after having been in the air for 45 minutes, United


93 acknowledged a transmission from the Cleveland Center controller.This was


the last normal contact the FAA had with the flight.157


Less than a minute later, the Cleveland controller and the pilots of aircraft 

in the vicinity heard “a radio transmission of unintelligible sounds of possible 

screaming or a struggle from an unknown origin.”158 

The controller responded, seconds later:“Somebody call Cleveland?”This 

was followed by a second radio transmission, with sounds of screaming.The 

Cleveland Center controllers began to try to identify the possible source of the 

transmissions, and noticed that United 93 had descended some 700 feet.The 

controller attempted again to raise United 93 several times, with no response. 

At 9:30,the controller began to poll the other flights on his frequency to determine if they had heard the screaming; several said they had.159 

At 9:32, a third radio transmission came over the frequency:“Keep remaining sitting.We have a bomb on board.”The controller understood, but chose 

to respond: “Calling Cleveland Center, you’re unreadable. Say again, slowly.” 

He notified his supervisor, who passed the notice up the chain of command. 

By 9:34, word of the hijacking had reached FAA headquarters.160 

FAA headquarters had by this time established an open line of communication with the Command Center at Herndon and instructed it to poll all its 

centers about suspect aircraft.The Command Center executed the request and, 

a minute later, Cleveland Center reported that “United 93 may have a bomb 

on board.”At 9:34, the Command Center relayed the information concerning 

United 93 to FAA headquarters.At approximately 9:36,Cleveland advised the 

Command Center that it was still tracking United 93 and specifically inquired 

whether someone had requested the military to launch fighter aircraft to intercept the aircraft. Cleveland even told the Command Center it was prepared to 
“WE HAVE SOME PLANES” 29 

contact a nearby military base to make the request.The Command Center told 

Cleveland that FAA personnel well above them in the chain of command had 

to make the decision to seek military assistance and were working on the issue.161 

Between 9:34 and 9:38,the Cleveland controller observed United 93 climbing to 40,700 feet and immediately moved several aircraft out its way.The controller continued to try to contact United 93,and asked whether the pilot could 

confirm that he had been hijacked.162 There was no response. 

Then, at 9:39, a fourth radio transmission was heard from United 93: 

Ziad Jarrah: Uh, this is the captain.Would like you all to remain seated. 

There is a bomb on board and are going back to the airport, and to 

have our demands [unintelligible]. Please remain quiet. 

The controller responded: “United 93, understand you have a bomb on 

board. Go ahead.”The flight did not respond.163 

From 9:34 to 10:08,a Command Center facility manager provided frequent 

updates to Acting Deputy Administrator Monte Belger and other executives at 

FAA headquarters as United 93 headed toward Washington, D.C. At 9:41, 

Cleveland Center lost United 93’s transponder signal. The controller located 

it on primary radar, matched its position with visual sightings from other aircraft, and tracked the flight as it turned east, then south.164 

At 9:42, the Command Center learned from news reports that a plane had 

struck the Pentagon.The Command Center’s national operations manager,Ben 

Sliney, ordered all FAA facilities to instruct all aircraft to land at the nearest 

airport.This was an unprecedented order.The air traffic control system handled it with great skill, as about 4,500 commercial and general aviation aircraft 

soon landed without incident.165 

At 9:46 the Command Center updated FAA headquarters that United 93 

was now “twenty-nine minutes out of Washington, D.C.” 

At 9:49, 13 minutes after Cleveland Center had asked about getting military help,the Command Center suggested that someone at headquarters should 

decide whether to request military assistance: 

FAA Headquarters: They’re pulling Jeff away to go talk about United 

93. 

Command Center: Uh, do we want to think, uh, about scrambling 

aircraft? 

FAA Headquarters: Oh, God, I don’t know. 

Command Center: Uh, that’s a decision somebody’s gonna have to 

make probably in the next ten minutes. 

FAA Headquarters: Uh, ya know everybody just left the room.166 

At 9:53,FAA headquarters informed the Command Center that the deputy 

director for air traffic services was talking to Monte Belger about scrambling 
30 THE 9/11 COMMISSION REPORT 

aircraft. Then the Command Center informed headquarters that controllers 

had lost track of United 93 over the Pittsburgh area.Within seconds,the Command Center received a visual report from another aircraft,and informed headquarters that the aircraft was 20 miles northwest of Johnstown. United 93 was 

spotted by another aircraft, and, at 10:01, the Command Center advised FAA 

headquarters that one of the aircraft had seen United 93 “waving his wings.” 

The aircraft had witnessed the hijackers’ efforts to defeat the passengers’ counterattack.167 

United 93 crashed in Pennsylvania at 10:03:11, 125 miles from Washington, 

D.C.The precise crash time has been the subject of some dispute.The 10:03:11 

impact time is supported by previous National Transportation Safety Board 

analysis and by evidence from the Commission staff’s analysis of radar,the flight 

data recorder, the cockpit voice recorder, infrared satellite data, and air traffic 

control transmissions.168 

Five minutes later, the Command Center forwarded this update to headquarters: 

Command Center: O.K. Uh, there is now on that United 93.


FAA Headquarters:Yes.


Command Center: There is a report of black smoke in the last position


I gave you, fifteen miles south of Johnstown. 

FAA Headquarters: From the airplane or from the ground? 

Command Center: Uh, they’re speculating it’s from the aircraft. 

FAA Headquarters: Okay. 

Command Center: Uh,who,it hit the ground.That’s what they’re speculating, that’s speculation only.169 

The aircraft that spotted the “black smoke” was the same unarmed Air 

National Guard cargo plane that had seen American 77 crash into the Pentagon 27 minutes earlier. It had resumed its flight to Minnesota and saw the 

smoke from the crash of United 93, less than two minutes after the plane went 

down. At 10:17, the Command Center advised headquarters of its conclusion 

that United 93 had indeed crashed.170 

Despite the discussions about military assistance, no one from FAA headquarters requested military assistance regarding United 93. Nor did any manager at FAA headquarters pass any of the information it had about United 93 

to the military. 

Military Notification and Response. NEADS first received a call about 

United 93 from the military liaison at Cleveland Center at 10:07.Unaware that 

the aircraft had already crashed, Cleveland passed to NEADS the aircraft’s last 

known latitude and longitude. NEADS was never able to locate United 93 on 

radar because it was already in the ground.171 
“WE HAVE SOME PLANES” 31 

At the same time, the NEADS mission crew commander was dealing with 

the arrival of the Langley fighters overWashington,D.C.,sorting out what their 

orders were with respect to potential targets. Shortly after 10:10, and having 

no knowledge either that United 93 had been heading toward Washington or 

that it had crashed, he explicitly instructed the Langley fighters: “negative— 

negative clearance to shoot” aircraft over the nation’s capital.172 

The news of a reported bomb on board United 93 spread quickly at 

NEADS.The air defenders searched for United 93’s primary radar return and 

tried to locate other fighters to scramble. NEADS called Washington Center 

to report: 

NEADS: I also want to give you a heads-up,Washington.


FAA (DC): Go ahead.


NEADS: United nine three, have you got information on that yet?


FAA:Yeah, he’s down.


NEADS: He’s down?


FAA:Yes.


NEADS: When did he land? ’Cause we have got confirmation—


FAA: He did not land.


NEADS: Oh, he’s down? Down?


FAA: Yes. Somewhere up northeast of Camp David.


NEADS: Northeast of Camp David.


FAA: That’s the last report.They don’t know exactly where.173


The time of notification of the crash of United 93 was 10:15.174 The 

NEADS air defenders never located the flight or followed it on their radar 

scopes.The flight had already crashed by the time they learned it was hijacked. 

Clarifying the Record 

The defense of U.S. airspace on 9/11 was not conducted in accord with preexisting training and protocols. It was improvised by civilians who had never 

handled a hijacked aircraft that attempted to disappear,and by a military unprepared for the transformation of commercial aircraft into weapons of mass 

destruction. As it turned out, the NEADS air defenders had nine minutes’ 

notice on the first hijacked plane,no advance notice on the second,no advance 

notice on the third, and no advance notice on the fourth. 

We do not believe that the true picture of that morning reflects discredit on 

the operational personnel at NEADS or FAA facilities. NEADS commanders 

and officers actively sought out information,and made the best judgments they 

could on the basis of what they knew. Individual FAA controllers, facility managers,and Command Center managers thought outside the box in recommending a nationwide alert, in ground-stopping local traffic, and, ultimately, in 

deciding to land all aircraft and executing that unprecedented order flawlessly. 
32 THE 9/11 COMMISSION REPORT 

American Airlines Flight 11 United Airlines Flight 175 

(AA 11) (UA 175) 

Boston to Los Angeles Boston to Los Angeles 

Boston 

New York City 

7:59 Takeoff 

8:14	 Last routine radio 

communication; likely takeover 

8:19	 Flight attendant notifies AA of 

hijacking 

8:21 Transponder is turned off 

8:23	 AA attempts to contact the 

cockpit 

8:25	 Boston Center aware of 

hijacking 

8:38 	 Boston Center notifies NEADS 

of hijacking 

8:46	 NEADS scrambles Otis fighter 

jets in search of AA 11 

8:46:40	 AA 11 crashes into 1 WTC 

(North Tower) 

8:53 Otis fighter jets airborne 

9:16	 AA headquarters aware that 

Flight 11 has crashed into 

WTC 

9:21 	 Boston Center advises NEADS 

that AA 11 is airborne heading 

for Washington 

9:24	 NEADS scrambles Langley 

fighter jets in search of 

AA 11 

Boston 

New York City 

8:14 Takeoff 

8:42 Last radio communication 

8:42-8:46 Likely takeover 

8:47 Transponder code changes 

8:52	 Flight attendant notifies UA of 

hijacking 

8:54	 UA attempts to contact the 

cockpit 

8:55	 New York Center suspects 

hijacking 

9:03:11	 Flight 175 crashes into 2 WTC 

(South Tower) 

9:15	 New York Center advises 

NEADS that UA 175 was the 

second aircraft crashed into 

WTC 

9:20	 UA headquarters aware that 

Flight 175 had crashed into 

WTC 
“WE HAVE SOME PLANES” 33 

American Airlines Flight 77 United Airlines Flight 93 

(AA 77) (UA 93) 

Washington, D.C., to Los Angeles Newark to San Francisco 

Dulles 

Pentagon 

8:20 Takeoff 

8:51	 Last routine radio 

communication 

8:51-8:54 Likely takeover 

8:54	 Flight 77 makes unauthorized 

turn to south 

8:56 Transponder is turned off 

9:05	 AA headquarters aware that 

Flight 77 is hijacked 

9:25 	 Herndon Command Center 

orders nationwide ground stop 

9:32	 Dulles tower observes radar of 

fast-moving aircraft (later 

identified as AA 77) 

9:34	 FAA advises NEADS that 

AA 77 is missing 

9:37:46	 AA 77 crashes into the 

Pentagon 

10:30	 AA headquarters confirms 

Flight 77 crash into Pentagon 

Newark 

Shanksville, PA 

8:42 Takeoff 

9:24	 Flight 93 receives warning 

from UA about possible 

cockpit intrusion 

9:27	 Last routine radio 

communication 

9:28 Likely takeover 

9:34	 Herndon Command Center 

advises FAA headquarters that 

UA 93 is hijacked 

9:36	 Flight attendant notifies UA of 

hijacking; UA attempts to 

contact the cockpit 

9:41 Transponder is turned off 

9:57 Passenger revolt begins 

10:03:11	 Flight 93 crashes in field in 

Shanksville, PA 

10:07	 Cleveland Center advises 

NEADS of UA 93 hijacking 

10:15 	UA headquarters aware that 

Flight 93 has crashed in PA; 

Washington Center advises 

NEADS that Flight 93 has 

crashed in PA 
34 THE 9/11 COMMISSION REPORT 

More than the actual events,inaccurate government accounts of those events 

made it appear that the military was notified in time to respond to two of the 

hijackings,raising questions about the adequacy of the response.Those accounts 

had the effect of deflecting questions about the military’s capacity to obtain 

timely and accurate information from its own sources. In addition, they overstated the FAA’s ability to provide the military with timely and useful information that morning. 

In public testimony before this Commission in May 2003, NORAD officials stated that at 9:16,NEADS received hijack notification of United 93 from 

the FAA.175This statement was incorrect.There was no hijack to report at 9:16. 

United 93 was proceeding normally at that time. 

In this same public testimony, NORAD officials stated that at 9:24, 

NEADS received notification of the hijacking of American 77.176 This statement was also incorrect.The notice NEADS received at 9:24 was that American 11 had not hit the World Trade Center and was heading for Washington, 

D.C.177 

In their testimony and in other public accounts, NORAD officials also 

stated that the Langley fighters were scrambled to respond to the notifications 

about American 77,178 United 93, or both.These statements were incorrect as 

well.The fighters were scrambled because of the report that American 11 was 

heading south, as is clear not just from taped conversations at NEADS but also 

from taped conversations at FAA centers; contemporaneous logs compiled at 

NEADS, Continental Region headquarters, and NORAD; and other records. 

Yet this response to a phantom aircraft was not recounted in a single public 

timeline or statement issued by the FAA or Department of Defense.The inaccurate accounts created the impression that the Langley scramble was a logical 

response to an actual hijacked aircraft. 

In fact, not only was the scramble prompted by the mistaken information 

about American 11, but NEADS never received notice that American 77 was 

hijacked.It was notified at 9:34 that American 77 was lost.Then,minutes later, 

NEADS was told that an unknown plane was 6 miles southwest of the White 

House. Only then did the already scrambled airplanes start moving directly 

toward Washington, D.C. 

Thus the military did not have 14 minutes to respond to American 77, as 

testimony to the Commission in May 2003 suggested. It had at most one or 

two minutes to react to the unidentified plane approaching Washington, and 

the fighters were in the wrong place to be able to help.They had been responding to a report about an aircraft that did not exist. 

Nor did the military have 47 minutes to respond to United 93, as would be 

implied by the account that it received notice of the flight’s hijacking at 9:16. 

By the time the military learned about the flight, it had crashed. 

We now turn to the role of national leadership in the events that morning. 
“WE HAVE SOME PLANES” 35 

1.3 NATIONAL CRISIS MANAGEMENT 

When American 11 struck theWorldTrade Center at 8:46,no one in theWhite 

House or traveling with the President knew that it had been hijacked.While 

that information circulated within the FAA, we found no evidence that the 

hijacking was reported to any other agency in Washington before 8:46.179 

Most federal agencies learned about the crash in NewYork from CNN.180 

Within the FAA,the administrator,Jane Garvey,and her acting deputy,Monte 

Belger, had not been told of a confirmed hijacking before they learned from 

television that a plane had crashed.181 Others in the agency were aware of it, 

as we explained earlier in this chapter. 

Inside the National Military Command Center,the deputy director of operations and his assistant began notifying senior Pentagon officials of the incident.At about 9:00, the senior NMCC operations officer reached out to the 

FAA operations center for information.Although the NMCC was advised of 

the hijacking of American 11, the scrambling of jets was not discussed.182 

In Sarasota, Florida, the presidential motorcade was arriving at the Emma 

E. Booker Elementary School, where President Bush was to read to a class and 

talk about education.White House Chief of Staff Andrew Card told us he was 

standing with the President outside the classroom when Senior Advisor to the 

President Karl Rove first informed them that a small, twin-engine plane had 

crashed into theWorldTrade Center.The President’s reaction was that the incident must have been caused by pilot error.183 

At 8:55, before entering the classroom, the President spoke to National 

Security Advisor Condoleezza Rice,who was at theWhite House.She recalled 

first telling the President it was a twin-engine aircraft—and then a commercial aircraft—that had struck theWorldTrade Center,adding “that’s all we know 

right now, Mr. President.”184 

At the White House,Vice President Dick Cheney had just sat down for a 

meeting when his assistant told him to turn on his television because a plane 

had struck the NorthTower of theWorldTrade Center.TheVice President was 

wondering “how the hell could a plane hit the World Trade Center” when he 

saw the second aircraft strike the South Tower.185 

Elsewhere in theWhite House,a series of 9:00 meetings was about to begin. 

In the absence of information that the crash was anything other than an accident,the White House staff monitored the news as they went ahead with their 

regular schedules.186 

The Agencies Confer 

When they learned a second plane had struck the World Trade Center, nearly 

everyone in the White House told us, they immediately knew it was not an 

accident. The Secret Service initiated a number of security enhancements 
36 THE 9/11 COMMISSION REPORT 

around the White House complex.The officials who issued these orders did 

not know that there were additional hijacked aircraft, or that one such aircraft 

was en route to Washington.These measures were precautionary steps taken 

because of the strikes in New York.187 

The FAA and White House Teleconferences. The FAA,theWhite House, 

and the Defense Department each initiated a multiagency teleconference 

before 9:30. Because none of these teleconferences—at least before 10:00— 

included the right officials from both the FAA and Defense Department, none 

succeeded in meaningfully coordinating the military and FAA response to the 

hijackings. 

At about 9:20, security personnel at FAA headquarters set up a hijacking 

teleconference with several agencies, including the Defense Department.The 

NMCC officer who participated told us that the call was monitored only periodically because the information was sporadic,it was of little value,and there were 

other important tasks.The FAA manager of the teleconference also remembered that the military participated only briefly before the Pentagon was hit. 

Both individuals agreed that the teleconference played no role in coordinating 

a response to the attacks of 9/11.Acting Deputy Administrator Belger was frustrated to learn later in the morning that the military had not been on the call.188 

At theWhite House,the video teleconference was conducted from the Situation Room by Richard Clarke, a special assistant to the president long 

involved in counterterrorism. Logs indicate that it began at 9:25 and included 

the CIA;the FBI;the departments of State,Justice,and Defense;the FAA;and 

the White House shelter.The FAA and CIA joined at 9:40.The first topic 

addressed in the White House video teleconference—at about 9:40—was the 

physical security of the President, the White House, and federal agencies. 

Immediately thereafter it was reported that a plane had hit the Pentagon.We 

found no evidence that video teleconference participants had any prior information that American 77 had been hijacked and was heading directly toward 

Washington.Indeed,it is not clear to us that the video teleconference was fully 

under way before 9:37, when the Pentagon was struck.189 

Garvey, Belger, and other senior officials from FAA headquarters participated in this video teleconference at various times.We do not know who from 

Defense participated, but we know that in the first hour none of the personnel involved in managing the crisis did.And none of the information conveyed 

in the White House video teleconference, at least in the first hour, was being 

passed to the NMCC.As one witness recalled,“[It] was almost like there were 

parallel decisionmaking processes going on; one was a voice conference 

orchestrated by the NMCC . . . and then there was the [White House video 

teleconference]. . . . [I]n my mind they were competing venues for command 

and control and decisionmaking.”190 

At 10:03, the conference received reports of more missing aircraft,“2 pos-
“WE HAVE SOME PLANES” 37 

sibly 3 aloft,” and learned of a combat air patrol over Washington.There was 

discussion of the need for rules of engagement.Clarke reported that they were 

asking the President for authority to shoot down aircraft.Confirmation of that 

authority came at 10:25, but the commands were already being conveyed in 

more direct contacts with the Pentagon.191 

The Pentagon Teleconferences. Inside the National Military Command 

Center, the deputy director for operations immediately thought the second 

strike was a terrorist attack.The job of the NMCC in such an emergency is to 

gather the relevant parties and establish the chain of command between the 

National Command Authority—the president and the secretary of defense— 

and those who need to carry out their orders.192 

On the morning of September 11, Secretary Rumsfeld was having breakfast at the Pentagon with a group of members of Congress. He then returned 

to his office for his daily intelligence briefing.The Secretary was informed of 

the second strike in New York during the briefing; he resumed the briefing 

while awaiting more information. After the Pentagon was struck, Secretary 

Rumsfeld went to the parking lot to assist with rescue efforts.193 

Inside the NMCC, the deputy director for operations called for an allpurpose “significant event” conference. It began at 9:29, with a brief recap: two 

aircraft had struck the World Trade Center, there was a confirmed hijacking of 

American 11,and Otis fighters had been scrambled.The FAA was asked to provide an update, but the line was silent because the FAA had not been added to 

the call.A minute later,the deputy director stated that it had just been confirmed 

that American 11 was still airborne and heading toward D.C. He directed the 

transition to an air threat conference call. NORAD confirmed that American 

11 was airborne and heading toward Washington, relaying the erroneous FAA 

information already mentioned.The call then ended, at about 9:34.194 

It resumed at 9:37 as an air threat conference call,* which lasted more than 

eight hours.The President,Vice President, Secretary of Defense,Vice Chairman 

of the Joint Chiefs of Staff, and Deputy National Security Advisor Stephen 

Hadley all participated in this teleconference at various times, as did military 

personnel from the White House underground shelter and the President’s military aide on Air Force One.195 

Operators worked feverishly to include the FAA, but they had equipment 

problems and difficulty finding secure phone numbers. NORAD asked three 

times before 10:03 to confirm the presence of the FAA in the teleconference. 

The FAA representative who finally joined the call at 10:17 had no familiarity with or responsibility for hijackings, no access to decisionmakers, and none 

of the information available to senior FAA officials.196 

* All times given for this conference call are estimates, which we and the Department of Defense believe to 

be accurate within a ± 3 minute margin of error. 
38 THE 9/11 COMMISSION REPORT 

We found no evidence that, at this critical time, NORAD’s top commanders, in Florida or Cheyenne Mountain, coordinated with their counterparts at 

FAA headquarters to improve awareness and organize a common response. 

Lower-level officials improvised—for example, the FAA’s Boston Center 

bypassed the chain of command and directly contacted NEADS after the first 

hijacking. But the highest-level Defense Department officials relied on the 

NMCC’s air threat conference, in which the FAA did not participate for the 

first 48 minutes.197 

At 9:39, the NMCC’s deputy director for operations, a military officer, 

opened the call from the Pentagon,which had just been hit.He began:“An air 

attack against North America may be in progress. NORAD, what’s the situation?” NORAD said it had conflicting reports. Its latest information was “of a 

possible hijacked aircraft taking off out of JFK en route to Washington D.C.” 

The NMCC reported a crash into the mall side of the Pentagon and requested 

that the Secretary of Defense be added to the conference.198 

At 9:44,NORAD briefed the conference on the possible hijacking of Delta 

1989.Two minutes later, staff reported that they were still trying to locate Secretary Rumsfeld and Vice Chairman Myers. The Vice Chairman joined the 

conference shortly before 10:00;the Secretary,shortly before 10:30.The Chairman was out of the country.199 

At 9:48, a representative from the White House shelter asked if there were 

any indications of another hijacked aircraft.The deputy director for operations 

mentioned the Delta flight and concluded that “that would be the fourth possible hijack.”At 9:49, the commander of NORAD directed all air sovereignty 

aircraft to battle stations, fully armed.200 

At 9:59, an Air Force lieutenant colonel working in the White House Military Office joined the conference and stated he had just talked to Deputy 

National Security Advisor Stephen Hadley.TheWhite House requested (1) the 

implementation of continuity of government measures, (2) fighter escorts for 

Air Force One, and (3) a fighter combat air patrol over Washington, D.C.201 

By 10:03, when United 93 crashed in Pennsylvania, there had been no 

mention of its hijacking and the FAA had not yet been added to the teleconference.202 

The President and the Vice President 

The President was seated in a classroom when,at 9:05,Andrew Card whispered 

to him:“A second plane hit the second tower.America is under attack.”The 

President told us his instinct was to project calm, not to have the country see 

an excited reaction at a moment of crisis.The press was standing behind the 

children; he saw their phones and pagers start to ring.The President felt he 

should project strength and calm until he could better understand what was 

happening.203 

The President remained in the classroom for another five to seven minutes, 
“WE HAVE SOME PLANES” 39 

while the children continued reading. He then returned to a holding room 

shortly before 9:15, where he was briefed by staff and saw television coverage. 

He next spoke toVice President Cheney,Dr.Rice,NewYork Governor George 

Pataki, and FBI Director Robert Mueller. He decided to make a brief statement from the school before leaving for the airport.The Secret Service told us 

they were anxious to move the President to a safer location, but did not think 

it imperative for him to run out the door.204 

Between 9:15 and 9:30,the staff was busy arranging a return to Washington, 

while the President consulted his senior advisers about his remarks. No one in 

the traveling party had any information during this time that other aircraft were 

hijacked or missing.Staff was in contact with theWhite House Situation Room, 

but as far as we could determine,no one with the President was in contact with 

the Pentagon.The focus was on the President’s statement to the nation.The only 

decision made during this time was to return to Washington.205 

The President’s motorcade departed at 9:35, and arrived at the airport 

between 9:42 and 9:45.During the ride the President learned about the attack 

on the Pentagon. He boarded the aircraft, asked the Secret Service about the 

safety of his family, and called the Vice President. According to notes of the 

call, at about 9:45 the President told theVice President:“Sounds like we have 

a minor war going on here, I heard about the Pentagon.We’re at war . . . somebody’s going to pay.”206 

About this time,Card,the lead Secret Service agent,the President’s military 

aide,and the pilot were conferring on a possible destination for Air Force One. 

The Secret Service agent felt strongly that the situation in Washington was too 

unstable for the President to return there, and Card agreed. The President 

strongly wanted to return to Washington and only grudgingly agreed to go 

elsewhere.The issue was still undecided when the President conferred with the 

Vice President at about the time Air Force One was taking off.TheVice President recalled urging the President not to return toWashington.Air Force One 

departed at about 9:54 without any fixed destination.The objective was to get 

up in the air—as fast and as high as possible—and then decide where to go.207 

At 9:33, the tower supervisor at Reagan National Airport picked up a 

hotline to the Secret Service and told the Service’s operations center that 

“an aircraft [is] coming at you and not talking with us.”This was the first 

specific report to the Secret Service of a direct threat to the White House. 

No move was made to evacuate the Vice President at this time.As the officer who took the call explained, “[I was] about to push the alert button 

when the tower advised that the aircraft was turning south and approaching Reagan National Airport.”208 

American 77 began turning south, away from the White House, at 9:34. It 

continued heading south for roughly a minute, before turning west and beginning to circle back.This news prompted the Secret Service to order the immediate evacuation of the Vice President just before 9:36. Agents propelled him 
40 THE 9/11 COMMISSION REPORT 

out of his chair and told him he had to get to the bunker.The Vice President 

entered the underground tunnel leading to the shelter at 9:37.209 

Once inside,Vice President Cheney and the agents paused in an area of the 

tunnel that had a secure phone, a bench, and television. The Vice President 

asked to speak to the President, but it took time for the call to be connected. 

He learned in the tunnel that the Pentagon had been hit, and he saw television coverage of smoke coming from the building.210 

The Secret Service logged Mrs.Cheney’s arrival at theWhite House at 9:52, 

and she joined her husband in the tunnel. According to contemporaneous 

notes,at 9:55 theVice President was still on the phone with the President advising that three planes were missing and one had hit the Pentagon.We believe 

this is the same call in which the Vice President urged the President not to 

return to Washington. After the call ended, Mrs. Cheney and the Vice President moved from the tunnel to the shelter conference room.211 

United 93 and the Shootdown Order 

On the morning of 9/11, the President and Vice President stayed in contact 

not by an open line of communication but through a series of calls.The President told us he was frustrated with the poor communications that morning. 

He could not reach key officials, including Secretary Rumsfeld, for a period of 

time.The line to theWhite House shelter conference room—and theVice President—kept cutting off.212 

The Vice President remembered placing a call to the President just after 

entering the shelter conference room. There is conflicting evidence about 

when theVice President arrived in the shelter conference room.We have concluded, from the available evidence, that theVice President arrived in the room 

shortly before 10:00,perhaps at 9:58.TheVice President recalled being told,just 

after his arrival, that the Air Force was trying to establish a combat air patrol 

over Washington.213 

TheVice President stated that he called the President to discuss the rules of 

engagement for the CAP. He recalled feeling that it did no good to establish 

the CAP unless the pilots had instructions on whether they were authorized 

to shoot if the plane would not divert. He said the President signed off on that 

concept.The President said he remembered such a conversation, and that it 

reminded him of when he had been an interceptor pilot.The President emphasized to us that he had authorized the shootdown of hijacked aircraft.214 

The Vice President’s military aide told us he believed the Vice President 

spoke to the President just after entering the conference room, but he did not 

hear what they said. Rice, who entered the room shortly after the Vice President and sat next to him, remembered hearing him inform the President,“Sir, 

the CAPs are up. Sir, they’re going to want to know what to do.” Then she 

recalled hearing him say, “Yes sir.” She believed this conversation occurred a 

few minutes, perhaps five, after they entered the conference room.215 

We believe this call would have taken place sometime before 10:10 to 10:15. 
“WE HAVE SOME PLANES” 41 

Among the sources that reflect other important events of that morning, there 

is no documentary evidence for this call, but the relevant sources are incomplete. Others nearby who were taking notes, such as the Vice President’s chief 

of staff, Scooter Libby, who sat next to him, and Mrs. Cheney, did not note a 

call between the President andVice President immediately after theVice President entered the conference room.216 

At 10:02, the communicators in the shelter began receiving reports from 

the Secret Service of an inbound aircraft—presumably hijacked—heading 

toward Washington.That aircraft was United 93.The Secret Service was getting this information directly from the FAA.The FAA may have been tracking the progress of United 93 on a display that showed its projected path to 

Washington, not its actual radar return.Thus,the Secret Service was relying on 

projections and was not aware the plane was already down in Pennsylvania.217 

At some time between 10:10 and 10:15,a military aide told the Vice President and others that the aircraft was 80 miles out.Vice President Cheney was 

asked for authority to engage the aircraft.218 His reaction was described by 

Scooter Libby as quick and decisive, “in about the time it takes a batter to 

decide to swing.” The Vice President authorized fighter aircraft to engage the 

inbound plane. He told us he based this authorization on his earlier conversation with the President.The military aide returned a few minutes later, probably between 10:12 and 10:18, and said the aircraft was 60 miles out. He again 

asked for authorization to engage.TheVice President again said yes.219 

At the conference room table was White House Deputy Chief of Staff 

Joshua Bolten.Bolten watched the exchanges and,after what he called “a quiet 

moment,”suggested that theVice President get in touch with the President and 

confirm the engage order. Bolten told us he wanted to make sure the President was told that the Vice President had executed the order. He said he had 

not heard any prior discussion on the subject with the President.220 

The Vice President was logged calling the President at 10:18 for a twominute conversation that obtained the confirmation. On Air Force One, the 

President’s press secretary was taking notes; Ari Fleischer recorded that at 

10:20, the President told him that he had authorized a shootdown of aircraft 

if necessary.221 

Minutes went by and word arrived of an aircraft down in Pennsylvania. 

Those in the shelter wondered if the aircraft had been shot down pursuant to 

this authorization.222 

At approximately 10:30, the shelter started receiving reports of another 

hijacked plane, this time only 5 to 10 miles out. Believing they had only a 

minute or two, the Vice President again communicated the authorization to 

“engage or “take out” the aircraft.At 10:33, Hadley told the air threat conference call: “I need to get word to Dick Myers that our reports are there’s an 

inbound aircraft flying low 5 miles out.The Vice President’s guidance was we 

need to take them out.”223 

Once again, there was no immediate information about the fate of the 
42 THE 9/11 COMMISSION REPORT 

inbound aircraft.In the apt description of one witness,“It drops below the radar 

screen and it’s just continually hovering in your imagination; you don’t know 

where it is or what happens to it.” Eventually, the shelter received word that 

the alleged hijacker 5 miles away had been a medevac helicopter.224 

Transmission of the Authorization from the White House 

to the Pilots 

The NMCC learned of United 93’s hijacking at about 10:03.At this time the 

FAA had no contact with the military at the level of national command.The 

NMCC learned about United 93 from the White House. It, in turn, was 

informed by the Secret Service’s contacts with the FAA.225 

NORAD had no information either.At 10:07, its representative on the air 

threat conference call stated that NORAD had “no indication of a hijack heading to DC at this time.”226 

Repeatedly between 10:14 and 10:19, a lieutenant colonel at the White 

House relayed to the NMCC that the Vice President had confirmed fighters 

were cleared to engage inbound aircraft if they could verify that the aircraft 

was hijacked.227 

The commander of NORAD,General Ralph Eberhart,was en route to the 

NORAD operations center in Cheyenne Mountain, Colorado, when the 

shootdown order was communicated on the air threat conference call.He told 

us that by the time he arrived, the order had already been passed down 

NORAD’s chain of command.228 

It is not clear how the shootdown order was communicated within 

NORAD.But we know that at 10:31,General LarryArnold instructed his staff 

to broadcast the following over a NORAD instant messaging system:“10:31 

Vice president has cleared to us to intercept tracks of interest and shoot them 

down if they do not respond per [General Arnold].”229 

In upstate New York, NEADS personnel first learned of the shootdown 

order from this message: 

Floor Leadership: You need to read this. . . .The Region Commander 

has declared that we can shoot down aircraft that do not respond to 

our direction. Copy that? 

Controllers: Copy that, sir. 

Floor Leadership: So if you’re trying to divert somebody and he won’t 

divert— 

Controllers: DO [Director of Operations] is saying no. 

Floor Leadership: No? It came over the chat. . . .You got a conflict on 

that direction? 

Controllers: Right now no, but— 

Floor Leadership: Okay? Okay, you read that from the Vice President, 

right? Vice President has cleared. Vice President has cleared us to 
“WE HAVE SOME PLANES” 43 

intercept traffic and shoot them down if they do not respond per 

[General Arnold].230 

In interviews with us, NEADS personnel expressed considerable confusion 

over the nature and effect of the order. 

The NEADS commander told us he did not pass along the order because 

he was unaware of its ramifications.Both the mission commander and the senior weapons director indicated they did not pass the order to the fighters circling Washington and New York because they were unsure how the pilots 

would, or should, proceed with this guidance. In short, while leaders in 

Washington believed that the fighters above them had been instructed to “take 

out”hostile aircraft,the only orders actually conveyed to the pilots were to “ID 

type and tail.”231 

In most cases, the chain of command authorizing the use of force runs from 

the president to the secretary of defense and from the secretary to the combatant commander.The President apparently spoke to Secretary Rumsfeld for the 

first time that morning shortly after 10:00.No one can recall the content of this 

conversation, but it was a brief call in which the subject of shootdown authority was not discussed.232 

At 10:39, the Vice President updated the Secretary on the air threat 

conference: 

Vice President: There’s been at least three instances here where we’ve 

had reports of aircraft approaching Washington—a couple were confirmed hijack. And, pursuant to the President’s instructions I gave 

authorization for them to be taken out. Hello? 

SecDef:Yes, I understand.Who did you give that direction to? 

Vice President: It was passed from here through the [operations] center at the White House, from the [shelter]. 

SecDef: OK, let me ask the question here.Has that directive been transmitted to the aircraft? 

Vice President:Yes, it has. 

SecDef: So we’ve got a couple of aircraft up there that have those 

instructions at this present time? 

Vice President: That is correct. And it’s my understanding they’ve 

already taken a couple of aircraft out. 

SecDef: We can’t confirm that.We’re told that one aircraft is down but 

we do not have a pilot report that did it.233 

As this exchange shows, Secretary Rumsfeld was not in the NMCC when 

the shootdown order was first conveyed. He went from the parking lot to his 

office (where he spoke to the President), then to the Executive Support Center,where he participated in theWhite House video teleconference.He moved 
44 THE 9/11 COMMISSION REPORT 

to the NMCC shortly before 10:30, in order to join Vice Chairman Myers. 

Secretary Rumsfeld told us he was just gaining situational awareness when he 

spoke with theVice President at 10:39.His primary concern was ensuring that 

the pilots had a clear understanding of their rules of engagement.234 

TheVice President was mistaken in his belief that shootdown authorization 

had been passed to the pilots flying at NORAD’s direction.By 10:45 there was, 

however,another set of fighters circling Washington that had entirely different 

rules of engagement.These fighters, part of the 113th Wing of the District of 

Columbia Air National Guard, launched out of Andrews Air Force Base in 

Maryland in response to information passed to them by the Secret Service.The 

first of the Andrews fighters was airborne at 10:38.235 

General DavidWherley—the commander of the 113thWing—reached out 

to the Secret Service after hearing secondhand reports that it wanted fighters 

airborne. A Secret Service agent had a phone in each ear, one connected to 

Wherley and the other to a fellow agent at the White House,relaying instructions that the White House agent said he was getting from theVice President. 

The guidance for Wherley was to send up the aircraft, with orders to protect 

the White House and take out any aircraft that threatened the Capitol. General Wherley translated this in military terms to flying “weapons free”—that is, 

the decision to shoot rests in the cockpit, or in this case in the cockpit of the 

lead pilot. He passed these instructions to the pilots that launched at 10:42 and 

afterward.236 

Thus, while the fighter pilots under NORAD direction who had scrambled out of Langley never received any type of engagement order,the Andrews 

pilots were operating weapons free—a permissive rule of engagement. The 

President and theVice President indicated to us they had not been aware that 

fighters had been scrambled out of Andrews, at the request of the Secret Service and outside the military chain of command.237 There is no evidence that 

NORAD headquarters or military officials in the NMCC knew—during the 

morning of September 11—that the Andrews planes were airborne and operating under different rules of engagement. 

What If? 

NORAD officials have maintained consistently that had the passengers not 

caused United 93 to crash, the military would have prevented it from reaching Washington, D.C.That conclusion is based on a version of events that we 

now know is incorrect.The Langley fighters were not scrambled in response 

to United 93; NORAD did not have 47 minutes to intercept the flight; 

NORAD did not even know the plane was hijacked until after it had crashed. 

It is appropriate,therefore,to reconsider whether United 93 would have been 

intercepted. 

Had it not crashed in Pennsylvania at 10:03, we estimate that United 93 
“WE HAVE SOME PLANES” 45 

could not have reachedWashington any earlier than 10:13,and probably would 

have arrived before 10:23.There was only one set of fighters circling Washington during that time frame—the Langley F-16s.They were armed and under 

NORAD’s control.After NEADS learned of the hijacking at 10:07, NORAD 

would have had from 6 to 16 minutes to locate the flight, receive authorization to shoot it down, and communicate the order to the pilots, who (in the 

same span) would have had to authenticate the order, intercept the flight, and 

execute the order.238 

At that point in time, the Langley pilots did not know the threat they were 

facing, did not know where United 93 was located, and did not have shootdown authorization. 

First, the Langley pilots were never briefed about the reason they were 

scrambled.As the lead pilot explained,“I reverted to the Russian threat. ...I’m 

thinking cruise missile threat from the sea.You know you look down and see 

the Pentagon burning and I thought the bastards snuck one by us. . . . [Y]ou 

couldn’t see any airplanes, and no one told us anything.”The pilots knew their 

mission was to divert aircraft, but did not know that the threat came from 

hijacked airliners.239 

Second, NEADS did not have accurate information on the location of 

United 93. Presumably FAA would have provided such information, but we 

do not know how long that would have taken, nor how long it would have 

taken NEADS to locate the target. 

Third, NEADS needed orders to pass to the pilots.At 10:10, the pilots over 

Washington were emphatically told,“negative clearance to shoot.” Shootdown 

authority was first communicated to NEADS at 10:31. It is possible that 

NORAD commanders would have ordered a shootdown in the absence of the 

authorization communicated by theVice President,but given the gravity of the 

decision to shoot down a commercial airliner, and NORAD’s caution that a 

mistake not be made, we view this possibility as unlikely.240 

NORAD officials have maintained that they would have intercepted and 

shot down United 93.We are not so sure.We are sure that the nation owes a 

debt to the passengers of United 93.Their actions saved the lives of countless 

others, and may have saved either the Capitol or the White House from 

destruction. 

The details of what happened on the morning of September 11 are complex, but they play out a simple theme. NORAD and the FAA were unprepared for the type of attacks launched against the United States on September 

11, 2001.They struggled, under difficult circumstances, to improvise a homeland defense against an unprecedented challenge they had never before 

encountered and had never trained to meet. 

At 10:02 that morning, an assistant to the mission crew commander at 

NORAD’s Northeast Air Defense Sector in Rome, New York, was working 
46 THE 9/11 COMMISSION REPORT 

with his colleagues on the floor of the command center. In a brief moment of 

reflection, he was recorded remarking that “This is a new type of war.”241 

He was, and is, right. But the conflict did not begin on 9/11. It had been 

publicly declared years earlier,most notably in a declaration faxed early in 1998 

to an Arabic-language newspaper in London. Few Americans had noticed it. 

The fax had been sent from thousands of miles away by the followers of a Saudi 

exile gathered in one of the most remote and impoverished countries on earth. 
2 

THE FOUNDATION OF 

THE NEW TERRORISM 

2.1 A DECLARATION OF WAR 

In February 1998, the 40-year-old Saudi exile Usama Bin Ladin and a fugitive 

Egyptian physician,Ayman al Zawahiri, arranged from their Afghan headquarters for an Arabic newspaper in London to publish what they termed a fatwa 

issued in the name of a “World Islamic Front.” A fatwa is normally an interpretation of Islamic law by a respected Islamic authority,but neither Bin Ladin, 

Zawahiri, nor the three others who signed this statement were scholars of 

Islamic law. Claiming that America had declared war against God and his messenger, they called for the murder of any American, anywhere on earth, as the 

“individual duty for every Muslim who can do it in any country in which it 

is possible to do it.”1 

Three months later, when interviewed in Afghanistan by ABC-TV, Bin 

Ladin enlarged on these themes.2 He claimed it was more important for Muslims to kill Americans than to kill other infidels.“It is far better for anyone to 

kill a single American soldier than to squander his efforts on other activities,” 

he said.Asked whether he approved of terrorism and of attacks on civilians, he 

replied: “We believe that the worst thieves in the world today and the worst 

terrorists are the Americans. Nothing could stop you except perhaps retaliation in kind.We do not have to differentiate between military or civilian.As 

far as we are concerned, they are all targets.” 

Note: Islamic names often do not follow the Western practice of the consistent use of surnames. Given the variety of names we 

mention, we chose to refer to individuals by the last word in the names by which they are known: Nawaf al Hazmi as Hazmi, 

for instance, omitting the article “al” that would be part of their name in their own societies.We generally make an exception for 

the more familiar English usage of “Bin” as part of a last name, as in Bin Ladin. Further, there is no universally accepted way 

to transliterate Arabic words and names into English.We have relied on a mix of common sense, the sound of the name in Arabic, and common usage in source materials, the press, or government documents.When we quote from a source document, we use 

its transliteration, e.g.,“al Qida” instead of al Qaeda. 

47 
48 THE 9/11 COMMISSION REPORT 

Though novel for its open endorsement of indiscriminate killing, Bin 

Ladin’s 1998 declaration was only the latest in the long series of his public and 

private calls since 1992 that singled out the United States for attack. 

In August 1996, Bin Ladin had issued his own self-styled fatwa calling on 

Muslims to drive American soldiers out of Saudi Arabia.The long, disjointed 

document condemned the Saudi monarchy for allowing the presence of an 

army of infidels in a land with the sites most sacred to Islam, and celebrated 

recent suicide bombings of American military facilities in the Kingdom. It 

praised the 1983 suicide bombing in Beirut that killed 241 U.S. Marines, the 

1992 bombing in Aden,and especially the 1993 firefight in Somalia after which 

the United States “left the area carrying disappointment, humiliation, defeat 

and your dead with you.”3 

Bin Ladin said in his ABC interview that he and his followers had been 

preparing in Somalia for another long struggle, like that against the Soviets in 

Afghanistan, but “the United States rushed out of Somalia in shame and disgrace.” Citing the Soviet army’s withdrawal from Afghanistan as proof that a 

ragged army of dedicated Muslims could overcome a superpower, he told the 

interviewer: “We are certain that we shall—with the grace of Allah—prevail 

over the Americans.” He went on to warn that “If the present injustice continues . . . , it will inevitably move the battle to American soil.”4 

Plans to attack the United States were developed with unwavering singlemindedness throughout the 1990s. Bin Ladin saw himself as called “to follow 

in the footsteps of the Messenger and to communicate his message to all 

nations,”5 and to serve as the rallying point and organizer of a new kind of war 

to destroy America and bring the world to Islam. 

2.2 BIN LADIN’S APPEAL IN THE ISLAMIC WORLD 

It is the story of eccentric and violent ideas sprouting in the fertile ground 

of political and social turmoil. It is the story of an organization poised to seize 

its historical moment. How did Bin Ladin—with his call for the indiscriminate killing of Americans—win thousands of followers and some degree of 

approval from millions more? 

The history, culture, and body of beliefs from which Bin Ladin has shaped 

and spread his message are largely unknown to many Americans. Seizing on 

symbols of Islam’s past greatness, he promises to restore pride to people who 

consider themselves the victims of successive foreign masters. He uses cultural 

and religious allusions to the holy Qur’an and some of its interpreters. He 

appeals to people disoriented by cyclonic change as they confront modernity 

and globalization.His rhetoric selectively draws from multiple sources—Islam, 

history, and the region’s political and economic malaise. He also stresses grievances against the United States widely shared in the Muslim world. He 
THE FOUNDATION OF THE NEW TERRORISM 49 

©Reuters 2004 

Usama Bin Ladin at a news conference in Afghanistan in 1998


inveighed against the presence of U.S. troops in Saudi Arabia, the home of 

Islam’s holiest sites. He spoke of the suffering of the Iraqi people as a result of 

sanctions imposed after the Gulf War, and he protested U.S. support of Israel. 

Islam 

Islam (a word that literally means “surrender to the will of God”) arose in Arabia with what Muslims believe are a series of revelations to the Prophet 

Mohammed from the one and only God, the God of Abraham and of Jesus. 

These revelations, conveyed by the angel Gabriel, are recorded in the Qur’an. 

Muslims believe that these revelations, given to the greatest and last of a chain 

of prophets stretching from Abraham through Jesus, complete God’s message 

to humanity.The Hadith, which recount Mohammed’s sayings and deeds as 

recorded by his contemporaries, are another fundamental source.A third key 

element is the Sharia,the code of law derived from the Qur’an and the Hadith. 

Islam is divided into two main branches, Sunni and Shia. Soon after the 
50 THE 9/11 COMMISSION REPORT 

Prophet’s death, the question of choosing a new leader, or caliph, for the Muslim community, or Ummah, arose. Initially, his successors could be drawn from 

the Prophet’s contemporaries,but with time,this was no longer possible.Those 

who became the Shia held that any leader of the Ummah must be a direct 

descendant of the Prophet; those who became the Sunni argued that lineal 

descent was not required if the candidate met other standards of faith and 

knowledge.After bloody struggles, the Sunni became (and remain) the majority sect.(The Shia are dominant in Iran.) The Caliphate—the institutionalized 

leadership of the Ummah—thus was a Sunni institution that continued until 

1924, first under Arab and eventually under Ottoman Turkish control. 

Many Muslims look back at the century after the revelations to the Prophet 

Mohammed as a golden age. Its memory is strongest among the Arabs.What 

happened then—the spread of Islam from the Arabian Peninsula throughout 

the Middle East, North Africa, and even into Europe within less than a century—seemed,and seems,miraculous.6 Nostalgia for Islam’s past glory remains 

a powerful force. 

Islam is both a faith and a code of conduct for all aspects of life. For many 

Muslims, a good government would be one guided by the moral principles of 

their faith.This does not necessarily translate into a desire for clerical rule and 

the abolition of a secular state. It does mean that some Muslims tend to be 

uncomfortable with distinctions between religion and state, though Muslim 

rulers throughout history have readily separated the two. 

To extremists,however,such divisions,as well as the existence of parliaments 

and legislation, only prove these rulers to be false Muslims usurping God’s 

authority over all aspects of life. Periodically, the Islamic world has seen surges 

of what, for want of a better term, is often labeled “fundamentalism.”7 

Denouncing waywardness among the faithful, some clerics have appealed for 

a return to observance of the literal teachings of the Qur’an and Hadith. One 

scholar from the fourteenth century from whom Bin Ladin selectively quotes, 

Ibn Taimiyyah, condemned both corrupt rulers and the clerics who failed to 

criticize them.He urged Muslims to read the Qur’an and the Hadith for themselves,not to depend solely on learned interpreters like himself but to hold one 

another to account for the quality of their observance.8 

The extreme Islamist version of history blames the decline from Islam’s 

golden age on the rulers and people who turned away from the true path of 

their religion, thereby leaving Islam vulnerable to encroaching foreign powers 

eager to steal their land, wealth, and even their souls. 

Bin Ladin’s Worldview 

Despite his claims to universal leadership, Bin Ladin offers an extreme view of 

Islamic history designed to appeal mainly to Arabs and Sunnis. He draws on 

fundamentalists who blame the eventual destruction of the Caliphate on leaders who abandoned the pure path of religious devotion.9 He repeatedly calls 

on his followers to embrace martyrdom since “the walls of oppression and 
THE FOUNDATION OF THE NEW TERRORISM 51 

humiliation cannot be demolished except in a rain of bullets.”10 For those 

yearning for a lost sense of order in an older, more tranquil world, he offers his 

“Caliphate” as an imagined alternative to today’s uncertainty. For others, he 

offers simplistic conspiracies to explain their world. 

Bin Ladin also relies heavily on the Egyptian writer Sayyid Qutb.A member of the Muslim Brotherhood11 executed in 1966 on charges of attempting 

to overthrow the government, Qutb mixed Islamic scholarship with a very 

superficial acquaintance with Western history and thought. Sent by the Egyptian government to study in the United States in the late 1940s, Qutb returned 

with an enormous loathing of Western society and history.He dismissedWestern achievements as entirely material, arguing that Western society possesses 

“nothing that will satisfy its own conscience and justify its existence.”12 

Three basic themes emerge from Qutb’s writings. First, he claimed that the 

world was beset with barbarism, licentiousness, and unbelief (a condition he 

called jahiliyya, the religious term for the period of ignorance prior to the revelations given to the Prophet Mohammed). Qutb argued that humans can 

choose only between Islam and jahiliyya. Second, he warned that more people, including Muslims, were attracted to jahiliyya and its material comforts 

than to his view of Islam; jahiliyya could therefore triumph over Islam.Third, 

no middle ground exists in what Qutb conceived as a struggle between God 

and Satan.All Muslims—as he defined them—therefore must take up arms in 

this fight.Any Muslim who rejects his ideas is just one more nonbeliever worthy of destruction.13 

Bin Ladin shares Qutb’s stark view, permitting him and his followers to 

rationalize even unprovoked mass murder as righteous defense of an embattled 

faith.Many Americans have wondered,“Why do ‘they’hate us?”Some also ask, 

“What can we do to stop these attacks?” 

Bin Ladin and al Qaeda have given answers to both these questions.To the 

first, they say that America had attacked Islam; America is responsible for all 

conflicts involving Muslims. Thus Americans are blamed when Israelis fight 

with Palestinians,when Russians fight with Chechens,when Indians fight with 

Kashmiri Muslims, and when the Philippine government fights ethnic Muslims in its southern islands.America is also held responsible for the governments 

of Muslim countries,derided by al Qaeda as “your agents.”Bin Ladin has stated 

flatly,“Our fight against these governments is not separate from our fight against 

you.”14 These charges found a ready audience among millions of Arabs and 

Muslims angry at the United States because of issues ranging from Iraq to Palestine to America’s support for their countries’ repressive rulers. 

Bin Ladin’s grievance with the United States may have started in reaction 

to specific U.S. policies but it quickly became far deeper.To the second question,what America could do,al Qaeda’s answer was that America should abandon the Middle East, convert to Islam, and end the immorality and godlessness 

of its society and culture:“It is saddening to tell you that you are the worst civilization witnessed by the history of mankind.” If the United States did not 
52 THE 9/11 COMMISSION REPORT 

comply, it would be at war with the Islamic nation, a nation that al Qaeda’s 

leaders said “desires death more than you desire life.”15 

History and Political Context 

Few fundamentalist movements in the Islamic world gained lasting political 

power.In the nineteenth and twentieth centuries,fundamentalists helped articulate anticolonial grievances but played little role in the overwhelmingly secular struggles for independence after World War I.Western-educated lawyers, 

soldiers,and officials led most independence movements,and clerical influence 

and traditional culture were seen as obstacles to national progress. 

After gaining independence from Western powers following World War II, 

the Arab Middle East followed an arc from initial pride and optimism to today’s 

mix of indifference, cynicism, and despair. In several countries, a dynastic state 

already existed or was quickly established under a paramount tribal family. 

Monarchies in countries such as Saudi Arabia, Morocco, and Jordan still survive today.Those in Egypt, Libya, Iraq, andYemen were eventually overthrown 

by secular nationalist revolutionaries. 

The secular regimes promised a glowing future, often tied to sweeping ideologies (such as those promoted by Egyptian President Gamal Abdel Nasser’s 

Arab Socialism or the Ba’ath Party of Syria and Iraq) that called for a single, 

secular Arab state. However, what emerged were almost invariably autocratic 

regimes that were usually unwilling to tolerate any opposition—even in countries, such as Egypt, that had a parliamentary tradition. Over time, their policies—repression, rewards, emigration, and the displacement of popular anger 

onto scapegoats (generally foreign)—were shaped by the desire to cling to 

power. 

The bankruptcy of secular, autocratic nationalism was evident across the 

Muslim world by the late 1970s.At the same time, these regimes had closed off 

nearly all paths for peaceful opposition, forcing their critics to choose silence, 

exile, or violent opposition. Iran’s 1979 revolution swept a Shia theocracy into 

power. Its success encouraged Sunni fundamentalists elsewhere. 

In the 1980s, awash in sudden oil wealth, Saudi Arabia competed with Shia 

Iran to promote its Sunni fundamentalist interpretation of Islam,Wahhabism. 

The Saudi government,always conscious of its duties as the custodian of Islam’s 

holiest places, joined with wealthy Arabs from the Kingdom and other states 

bordering the Persian Gulf in donating money to build mosques and religious 

schools that could preach and teach their interpretation of Islamic doctrine. 

In this competition for legitimacy, secular regimes had no alternative to 

offer. Instead, in a number of cases their rulers sought to buy off local Islamist 

movements by ceding control of many social and educational issues. Emboldened rather than satisfied, the Islamists continued to push for power—a trend 

especially clear in Egypt. Confronted with a violent Islamist movement that 

killed President Anwar Sadat in 1981, the Egyptian government combined 
THE FOUNDATION OF THE NEW TERRORISM 53 

harsh repression of Islamic militants with harassment of moderate Islamic scholars and authors, driving many into exile. In Pakistan, a military regime sought 

to justify its seizure of power by a pious public stance and an embrace of 

unprecedented Islamist influence on education and society. 

These experiments in political Islam faltered during the 1990s: the Iranian 

revolution lost momentum, prestige, and public support, and Pakistan’s rulers 

found that most of its population had little enthusiasm for fundamentalist Islam. 

Islamist revival movements gained followers across the Muslim world, but failed 

to secure political power except in Iran and Sudan. In Algeria, where in 1991 

Islamists seemed almost certain to win power through the ballot box, the military preempted their victory, triggering a brutal civil war that continues today. 

Opponents of today’s rulers have few, if any, ways to participate in the existing 

political system.They are thus a ready audience for calls to Muslims to purify 

their society,reject unwelcome modernization,and adhere strictly to the Sharia. 

Social and Economic Malaise 

In the 1970s and early 1980s, an unprecedented flood of wealth led the then 

largely unmodernized oil states to attempt to shortcut decades of development. 

They funded huge infrastructure projects, vastly expanded education, and created subsidized social welfare programs. These programs established a widespread feeling of entitlement without a corresponding sense of social 

obligations. By the late 1980s, diminishing oil revenues, the economic drain 

from many unprofitable development projects, and population growth made 

these entitlement programs unsustainable.The resulting cutbacks created enormous resentment among recipients who had come to see government largesse 

as their right.This resentment was further stoked by public understanding of 

how much oil income had gone straight into the pockets of the rulers, their 

friends, and their helpers. 

Unlike the oil states (or Afghanistan,where real economic development has 

barely begun), the other Arab nations and Pakistan once had seemed headed 

toward balanced modernization. The established commercial, financial, and 

industrial sectors in these states, supported by an entrepreneurial spirit and 

widespread understanding of free enterprise, augured well. But unprofitable 

heavy industry, state monopolies, and opaque bureaucracies slowly stifled 

growth. More importantly, these state-centered regimes placed their highest 

priority on preserving the elite’s grip on national wealth. Unwilling to foster 

dynamic economies that could create jobs attractive to educated young men, 

the countries became economically stagnant and reliant on the safety valve of 

worker emigration either to the Arab oil states or to the West. Furthermore, 

the repression and isolation of women in many Muslim countries have not only 

seriously limited individual opportunity but also crippled overall economic 

productivity.16 

By the 1990s, high birthrates and declining rates of infant mortality had 
54 THE 9/11 COMMISSION REPORT 

produced a common problem throughout the Muslim world: a large, steadily 

increasing population of young men without any reasonable expectation of 

suitable or steady employment—a sure prescription for social turbulence.Many 

of these young men, such as the enormous number trained only in religious 

schools, lacked the skills needed by their societies. Far more acquired valuable 

skills but lived in stagnant economies that could not generate satisfying jobs. 

Millions, pursuing secular as well as religious studies, were products of educational systems that generally devoted little if any attention to the rest of the 

world’s thought, history, and culture.The secular education reflected a strong 

cultural preference for technical fields over the humanities and social sciences. 

Many of these young men, even if able to study abroad, lacked the perspective 

and skills needed to understand a different culture. 

Frustrated in their search for a decent living,unable to benefit from an education often obtained at the cost of great family sacrifice, and blocked from 

starting families of their own, some of these young men were easy targets for 

radicalization. 

Bin Ladin’s Historical Opportunity 

Most Muslims prefer a peaceful and inclusive vision of their faith, not the 

violent sectarianism of Bin Ladin.Among Arabs,Bin Ladin’s followers are commonly nicknamed takfiri, or “those who define other Muslims as unbelievers,” 

because of their readiness to demonize and murder those with whom they disagree. Beyond the theology lies the simple human fact that most Muslims, like 

most other human beings, are repelled by mass murder and barbarism whatever their justification. 

“All Americans must recognize that the face of terror is not the true face of 

Islam,” President Bush observed.“Islam is a faith that brings comfort to a billion people around the world. It’s a faith that has made brothers and sisters of 

every race. It’s a faith based upon love, not hate.”17 Yet as political, social, and 

economic problems created flammable societies, Bin Ladin used Islam’s most 

extreme,fundamentalist traditions as his match.All these elements—including 

religion—combined in an explosive compound. 

Other extremists had, and have, followings of their own. But in appealing 

to societies full of discontent, Bin Ladin remained credible as other leaders and 

symbols faded. He could stand as a symbol of resistance—above all, resistance 

to the West and to America. He could present himself and his allies as victorious warriors in the one great successful experience for Islamic militancy in the 

1980s: the Afghan jihad against the Soviet occupation. 

By 1998, Bin Ladin had a distinctive appeal, as he focused on attacking 

America. He argued that other extremists, who aimed at local rulers or Israel, 

did not go far enough.They had not taken on what he called “the head of the 

snake.”18 
THE FOUNDATION OF THE NEW TERRORISM 55 

Finally, Bin Ladin had another advantage: a substantial, worldwide organization. By the time he issued his February 1998 declaration of war, Bin Ladin 

had nurtured that organization for nearly ten years. He could attract, train, and 

use recruits for ever more ambitious attacks, rallying new adherents with each 

demonstration that his was the movement of the future. 

2.3 THE RISE OF BIN LADIN AND AL QAEDA (1988–1992) 

A decade of conflict in Afghanistan, from 1979 to 1989, gave Islamist extremists a rallying point and training field.A Communist government in Afghanistan 

gained power in 1978 but was unable to establish enduring control.At the end 

of 1979, the Soviet government sent in military units to ensure that the country would remain securely under Moscow’s influence. The response was an 

Afghan national resistance movement that defeated Soviet forces.19 

Young Muslims from around the world flocked to Afghanistan to join as volunteers in what was seen as a “holy war”—jihad—against an invader.The largest 

numbers came from the Middle East. Some were Saudis, and among them was 

Usama Bin Ladin. 

Twenty-three when he arrived in Afghanistan in 1980, Bin Ladin was the 

seventeenth of 57 children of a Saudi construction magnate. Six feet five and 

thin, Bin Ladin appeared to be ungainly but was in fact quite athletic, skilled 

as a horseman, runner, climber, and soccer player. He had attended Abdul Aziz 

University in Saudi Arabia. By some accounts, he had been interested there in 

religious studies, inspired by tape recordings of fiery sermons by Abdullah 

Azzam,a Palestinian and a disciple of Qutb.Bin Ladin was conspicuous among 

the volunteers not because he showed evidence of religious learning but 

because he had access to some of his family’s huge fortune.Though he took 

part in at least one actual battle,he became known chiefly as a person who generously helped fund the anti-Soviet jihad.20 

Bin Ladin understood better than most of the volunteers the extent to 

which the continuation and eventual success of the jihad in Afghanistan 

depended on an increasingly complex, almost worldwide organization. This 

organization included a financial support network that came to be known as 

the “Golden Chain,” put together mainly by financiers in Saudi Arabia and the 

Persian Gulf states. Donations flowed through charities or other nongovernmental organizations (NGOs). Bin Ladin and the “Afghan Arabs” drew largely 

on funds raised by this network, whose agents roamed world markets to buy 

arms and supplies for the mujahideen, or “holy warriors.”21 

Mosques, schools, and boardinghouses served as recruiting stations in many 

parts of the world, including the United States. Some were set up by Islamic 

extremists or their financial backers. Bin Ladin had an important part in this 
56 THE 9/11 COMMISSION REPORT 

activity.He and the cleric Azzam had joined in creating a “Bureau of Services” 

(Mektab al Khidmat, or MAK), which channeled recruits into Afghanistan.22 

The international environment for Bin Ladin’s efforts was ideal. Saudi Arabia and the United States supplied billions of dollars worth of secret assistance 

to rebel groups in Afghanistan fighting the Soviet occupation.This assistance 

was funneled through Pakistan:the Pakistani military intelligence service (InterServices Intelligence Directorate, or ISID), helped train the rebels and distribute the arms. But Bin Ladin and his comrades had their own sources of 

support and training, and they received little or no assistance from the 

United States.23 

April 1988 brought victory for the Afghan jihad.Moscow declared it would 

pull its military forces out of Afghanistan within the next nine months.As the 

Soviets began their withdrawal, the jihad’s leaders debated what to do next. 

Bin Ladin and Azzam agreed that the organization successfully created for 

Afghanistan should not be allowed to dissolve.They established what they called 

a base or foundation (al Qaeda) as a potential general headquarters for future 

jihad.24 Though Azzam had been considered number one in the MAK, by 

August 1988 Bin Ladin was clearly the leader (emir) of al Qaeda.This organization’s structure included as its operating arms an intelligence component, a 

military committee, a financial committee, a political committee, and a committee in charge of media affairs and propaganda.It also had an Advisory Council (Shura) made up of Bin Ladin’s inner circle.25 

Bin Ladin’s assumption of the helm of al Qaeda was evidence of his growing self-confidence and ambition. He soon made clear his desire for unchallenged control and for preparing the mujahideen to fight anywhere in the 

world. Azzam, by contrast, favored continuing to fight in Afghanistan until it 

had a true Islamist government. And, as a Palestinian, he saw Israel as the top 

priority for the next stage.26 

Whether the dispute was about power, personal differences, or strategy, it 

ended on November 24, 1989, when a remotely controlled car bomb killed 

Azzam and both of his sons.The killers were assumed to be rival Egyptians. 

The outcome left Bin Ladin indisputably in charge of what remained of the 

MAK and al Qaeda.27 

Through writers like Qutb, and the presence of Egyptian Islamist teachers 

in the Saudi educational system,Islamists already had a strong intellectual influence on Bin Ladin and his al Qaeda colleagues. By the late 1980s, the Egyptian Islamist movement—badly battered in the government crackdown 

following President Sadat’s assassination—was centered in two major organizations: the Islamic Group and the Egyptian Islamic Jihad. A spiritual guide for 

both, but especially the Islamic Group, was the so-called Blind Sheikh, Omar 

Abdel Rahman. His preaching had inspired the assassination of Sadat. After 

being in and out of Egyptian prisons during the 1980s,Abdel Rahman found 
THE FOUNDATION OF THE NEW TERRORISM 57 

refuge in the United States. From his headquarters in Jersey City, he distributed messages calling for the murder of unbelievers.28 

The most important Egyptian in Bin Ladin’s circle was a surgeon, Ayman al 

Zawahiri,who led a strong faction of the Egyptian Islamic Jihad.Many of his followers became important members in the new organization, and his own close 

ties with Bin Ladin led many to think of him as the deputy head of al Qaeda. He 

would in fact become Bin Ladin’s deputy some years later,when they merged their 

organizations.29 

Bin Ladin Moves to Sudan 

By the fall of 1989, Bin Ladin had sufficient stature among Islamic extremists 

that a Sudanese political leader, Hassan al Turabi, urged him to transplant his 

whole organization to Sudan.Turabi headed the National Islamic Front in a 

coalition that had recently seized power in Khartoum.30 Bin Ladin agreed to 

help Turabi in an ongoing war against African Christian separatists in southern 

Sudan and also to do some road building.Turabi in return would let Bin Ladin 

use Sudan as a base for worldwide business operations and for preparations for 

jihad.31 While agents of Bin Ladin began to buy property in Sudan in 1990,32 

Bin Ladin himself moved from Afghanistan back to Saudi Arabia. 

In August 1990, Iraq invaded Kuwait. Bin Ladin, whose efforts in 

Afghanistan had earned him celebrity and respect, proposed to the Saudi 

monarchy that he summon mujahideen for a jihad to retake Kuwait. He was 

rebuffed,and the Saudis joined the U.S.-led coalition.After the Saudis agreed 

to allow U.S. armed forces to be based in the Kingdom, Bin Ladin and a number of Islamic clerics began to publicly denounce the arrangement.The Saudi 

government exiled the clerics and undertook to silence Bin Ladin by, among 

other things, taking away his passport.With help from a dissident member of 

the royal family, he managed to get out of the country under the pretext of 

attending an Islamic gathering in Pakistan in April 1991.33 By 1994, the Saudi 

government would freeze his financial assets and revoke his citizenship.34 He no 

longer had a country he could call his own. 

Bin Ladin moved to Sudan in 1991 and set up a large and complex set of 

intertwined business and terrorist enterprises. In time, the former would 

encompass numerous companies and a global network of bank accounts and 

nongovernmental institutions.Fulfilling his bargain with Turabi,Bin Ladin used 

his construction company to build a new highway from Khartoum to Port 

Sudan on the Red Sea coast.Meanwhile,al Qaeda finance officers and top operatives used their positions in Bin Ladin’s businesses to acquire weapons, explosives, and technical equipment for terrorist purposes. One founding member, 

Abu Hajer al Iraqi, used his position as head of a Bin Ladin investment company to carry out procurement trips from western Europe to the Far East.Two 

others,Wadi al Hage and Mubarak Douri,who had become acquainted in Tuc-
58 THE 9/11 COMMISSION REPORT 

son,Arizona, in the late 1980s, went as far afield as China, Malaysia, the Philippines, and the former Soviet states of Ukraine and Belarus.35 

Bin Ladin’s impressive array of offices covertly provided financial and other 

support for terrorist activities.The network included a major business enterprise in Cyprus; a “services” branch in Zagreb; an office of the Benevolence 

International Foundation in Sarajevo, which supported the Bosnian Muslims 

in their conflict with Serbia and Croatia; and an NGO in Baku, Azerbaijan, 

that was employed as well by Egyptian Islamic Jihad both as a source and conduit for finances and as a support center for the Muslim rebels in Chechnya. 

He also made use of the already-established Third World Relief Agency 

(TWRA) headquartered in Vienna, whose branch office locations included 

Zagreb and Budapest. (Bin Ladin later set up an NGO in Nairobi as a cover 

for operatives there.)36 

Bin Ladin now had a vision of himself as head of an international jihad confederation. In Sudan, he established an “Islamic Army Shura” that was to serve 

as the coordinating body for the consortium of terrorist groups with which he 

was forging alliances.It was composed of his own al Qaeda Shura together with 

leaders or representatives of terrorist organizations that were still independent. 

In building this Islamic army, he enlisted groups from Saudi Arabia,Egypt,Jordan, Lebanon, Iraq, Oman, Algeria, Libya, Tunisia, Morocco, Somalia, and 

Eritrea.Al Qaeda also established cooperative but less formal relationships with 

other extremist groups from these same countries; from the African states of 

Chad, Mali, Niger, Nigeria, and Uganda; and from the Southeast Asian states 

of Burma,Thailand, Malaysia, and Indonesia. Bin Ladin maintained connections in the Bosnian conflict as well.37 The groundwork for a true global terrorist network was being laid. 

Bin Ladin also provided equipment and training assistance to the Moro 

Islamic Liberation Front in the Philippines and also to a newly forming Philippine group that called itself the Abu Sayyaf Brigade, after one of the major 

Afghan jihadist commanders.38 Al Qaeda helped Jemaah Islamiya (JI), a nascent organization headed by Indonesian Islamists with cells scattered across 

Malaysia, Singapore, Indonesia, and the Philippines. It also aided a Pakistani 

group engaged in insurrectionist attacks in Kashmir. In mid-1991, Bin Ladin 

dispatched a band of supporters to the northern Afghanistan border to assist 

the Tajikistan Islamists in the ethnic conflicts that had been boiling there even 

before the Central Asian departments of the Soviet Union became independent states.39 

This pattern of expansion through building alliances extended to the 

United States. A Muslim organization called al Khifa had numerous branch 

offices,the largest of which was in the Farouq mosque in Brooklyn.In the mid1980s, it had been set up as one of the first outposts of Azzam and Bin Ladin’s 

MAK.40 Other cities with branches of al Khifa included Atlanta, Boston, 

Chicago, Pittsburgh, and Tucson.41 Al Khifa recruited American Muslims to 
THE FOUNDATION OF THE NEW TERRORISM 59 

fight in Afghanistan; some of them would participate in terrorist actions in the 

United States in the early 1990s and in al Qaeda operations elsewhere, including the 1998 attacks on U.S. embassies in East Africa. 

2.4 BUILDING AN ORGANIZATION, DECLARING WAR 

ON THE UNITED STATES (1992–1996) 

Bin Ladin began delivering diatribes against the United States before he left 

Saudi Arabia. He continued to do so after he arrived in Sudan. In early 1992, 

the al Qaeda leadership issued a fatwa calling for jihad against the Western 

“occupation” of Islamic lands. Specifically singling out U.S. forces for attack, 

the language resembled that which would appear in Bin Ladin’s public fatwa 

in August 1996. In ensuing weeks, Bin Ladin delivered an often-repeated lecture on the need to cut off “the head of the snake.”42 

By this time, Bin Ladin was well-known and a senior figure among Islamist 

extremists, especially those in Egypt, the Arabian Peninsula, and the 

Afghanistan-Pakistan border region. Still, he was just one among many diverse 

terrorist barons.Some of Bin Ladin’s close comrades were more peers than subordinates.For example,Usama Asmurai,also known asWali Khan, worked with 

Bin Ladin in the early 1980s and helped him in the Philippines and in Tajikistan. The Egyptian spiritual guide based in New Jersey, the Blind Sheikh, 

whom Bin Ladin admired, was also in the network.Among sympathetic peers 

in Afghanistan were a few of the warlords still fighting for power and Abu 

Zubaydah,who helped operate a popular terrorist training camp near the border with Pakistan.There were also rootless but experienced operatives, such as 

Ramzi Yousef and Khalid Sheikh Mohammed, who—though not necessarily 

formal members of someone else’s organization—were traveling around the 

world and joining in projects that were supported by or linked to Bin Ladin, 

the Blind Sheikh, or their associates.43 

In now analyzing the terrorist programs carried out by members of this network,it would be misleading to apply the label “al Qaeda operations”too often 

in these early years.Yet it would also be misleading to ignore the significance 

of these connections.And in this network,Bin Ladin’s agenda stood out.While 

his allied Islamist groups were focused on local battles, such as those in Egypt, 

Algeria, Bosnia, or Chechnya, Bin Ladin concentrated on attacking the “far 

enemy”—the United States. 

Attacks Known and Suspected 

After U.S. troops deployed to Somalia in late 1992, al Qaeda leaders formulated a fatwa demanding their eviction. In December, bombs exploded at two 

hotels in Aden where U.S.troops routinely stopped en route to Somalia,killing 

two, but no Americans.The perpetrators are reported to have belonged to a 
60 THE 9/11 COMMISSION REPORT 

group from southernYemen headed by aYemeni member of Bin Ladin’s Islamic 

Army Shura; some in the group had trained at an al Qaeda camp in Sudan.44 

Al Qaeda leaders set up a Nairobi cell and used it to send weapons and trainers to the Somali warlords battling U.S.forces,an operation directly supervised 

by al Qaeda’s military leader.45 Scores of trainers flowed to Somalia over the 

ensuing months, including most of the senior members and weapons training 

experts of al Qaeda’s military committee.These trainers were later heard boasting that their assistance led to the October 1993 shootdown of two U.S. Black 

Hawk helicopters by members of a Somali militia group and to the subsequent 

withdrawal of U.S. forces in early 1994.46 

In November 1995, a car bomb exploded outside a Saudi-U.S. joint facility in Riyadh for training the Saudi National Guard. Five Americans and two 

officials from India were killed.The Saudi government arrested four perpetrators,who admitted being inspired by Bin Ladin.They were promptly executed. 

Though nothing proves that Bin Ladin ordered this attack,U.S.intelligence subsequently learned that al Qaeda leaders had decided a year earlier to attack a 

U.S.target in Saudi Arabia,and had shipped explosives to the peninsula for this 

purpose. Some of Bin Ladin’s associates later took credit.47 

In June 1996, an enormous truck bomb detonated in the Khobar Towers 

residential complex in Dhahran, Saudi Arabia, that housed U.S.Air Force personnel. Nineteen Americans were killed,and 372 were wounded.The operation was carried out principally, perhaps exclusively, by Saudi Hezbollah, an 

organization that had received support from the government of Iran.While the 

evidence of Iranian involvement is strong, there are also signs that al Qaeda 

played some role, as yet unknown.48 

In this period, other prominent attacks in which Bin Ladin’s involvement is 

at best cloudy are the 1993 bombing of the World Trade Center, a plot that 

same year to destroy landmarks in New York,and the 1995 Manila air plot to 

blow up a dozen U.S. airliners over the Pacific. Details on these plots appear in 

chapter 3. 

Another scheme revealed that Bin Ladin sought the capability to kill on a 

mass scale.His business aides received word that a Sudanese military officer who 

had been a member of the previous government cabinet was offering to sell 

weapons-grade uranium.After a number of contacts were made through intermediaries, the officer set the price at $1.5 million, which did not deter Bin 

Ladin.Al Qaeda representatives asked to inspect the uranium and were shown 

a cylinder about 3 feet long, and one thought he could pronounce it genuine. 

Al Qaeda apparently purchased the cylinder, then discovered it to be bogus.49 

But while the effort failed, it shows what Bin Ladin and his associates hoped 

to do. One of the al Qaeda representatives explained his mission:“it’s easy to 

kill more people with uranium.”50 

Bin Ladin seemed willing to include in the confederation terrorists from 
THE FOUNDATION OF THE NEW TERRORISM 61 

almost every corner of the Muslim world. His vision mirrored that of Sudan’s 

Islamist leader,Turabi,who convened a series of meetings under the label Popular Arab and Islamic Conference around the time of Bin Ladin’s arrival in that 

country. Delegations of violent Islamist extremists came from all the groups 

represented in Bin Ladin’s Islamic Army Shura.Representatives also came from 

organizations such as the Palestine Liberation Organization, Hamas, and 

Hezbollah.51 

Turabi sought to persuade Shiites and Sunnis to put aside their divisions and 

join against the common enemy. In late 1991 or 1992, discussions in Sudan 

between al Qaeda and Iranian operatives led to an informal agreement to cooperate in providing support—even if only training—for actions carried out primarily against Israel and the United States.Not long afterward, senior al Qaeda 

operatives and trainers traveled to Iran to receive training in explosives. In the 

fall of 1993,another such delegation went to the Bekaa Valley in Lebanon for 

further training in explosives as well as in intelligence and security. Bin Ladin 

reportedly showed particular interest in learning how to use truck bombs such 

as the one that had killed 241 U.S. Marines in Lebanon in 1983.The relationship between al Qaeda and Iran demonstrated that Sunni-Shia divisions did not 

necessarily pose an insurmountable barrier to cooperation in terrorist operations.As will be described in chapter 7,al Qaeda contacts with Iran continued 

in ensuing years.52 

Bin Ladin was also willing to explore possibilities for cooperation with Iraq, 

even though Iraq’s dictator, Saddam Hussein, had never had an Islamist 

agenda—save for his opportunistic pose as a defender of the faithful against 

“Crusaders” during the Gulf War of 1991. Moreover, Bin Ladin had in fact 

been sponsoring anti-Saddam Islamists in Iraqi Kurdistan,and sought to attract 

them into his Islamic army.53 

To protect his own ties with Iraq,Turabi reportedly brokered an agreement 

that Bin Ladin would stop supporting activities against Saddam. Bin Ladin 

apparently honored this pledge, at least for a time, although he continued to 

aid a group of Islamist extremists operating in part of Iraq (Kurdistan) outside 

of Baghdad’s control. In the late 1990s, these extremist groups suffered major 

defeats by Kurdish forces. In 2001, with Bin Ladin’s help they re-formed into 

an organization called Ansar al Islam.There are indications that by then the Iraqi 

regime tolerated and may even have helped Ansar al Islam against the common 

Kurdish enemy.54 

With the Sudanese regime acting as intermediary, Bin Ladin himself met 

with a senior Iraqi intelligence officer in Khartoum in late 1994 or early 1995. 

Bin Ladin is said to have asked for space to establish training camps, as well as 

assistance in procuring weapons, but there is no evidence that Iraq responded 

to this request.55As described below,the ensuing years saw additional efforts to 

establish connections. 
62 THE 9/11 COMMISSION REPORT 

Sudan Becomes a Doubtful Haven 

Not until 1998 did al Qaeda undertake a major terrorist operation of its own, 

in large part because Bin Ladin lost his base in Sudan. Ever since the Islamist 

regime came to power in Khartoum,the United States and otherWestern governments had pressed it to stop providing a haven for terrorist organizations. 

Other governments in the region, such as those of Egypt, Syria, Jordan, and 

even Libya, which were targets of some of these groups, added their own pressure.At the same time, the Sudanese regime began to change.Though Turabi 

had been its inspirational leader,General Omar al Bashir, president since 1989, 

had never been entirely under his thumb.Thus as outside pressures mounted, 

Bashir’s supporters began to displace those of Turabi. 

The attempted assassination in Ethiopia of Egyptian President Hosni 

Mubarak in June 1995 appears to have been a tipping point.The would-be 

killers, who came from the Egyptian Islamic Group, had been sheltered in 

Sudan and helped by Bin Ladin.56 When the Sudanese refused to hand over 

three individuals identified as involved in the assassination plot, the UN Security Council passed a resolution criticizing their inaction and eventually sanctioned Khartoum in April 1996.57 

A clear signal to Bin Ladin that his days in Sudan were numbered came when 

the government advised him that it intended to yield to Libya’s demands to stop 

giving sanctuary to its enemies.Bin Ladin had to tell the Libyans who had been 

part of his Islamic army that he could no longer protect them and that they had 

to leave the country. Outraged, several Libyan members of al Qaeda and the 

Islamic Army Shura renounced all connections with him.58 

Bin Ladin also began to have serious money problems. International pressure on Sudan, together with strains in the world economy, hurt Sudan’s currency. Some of Bin Ladin’s companies ran short of funds. As Sudanese 

authorities became less obliging,normal costs of doing business increased.Saudi 

pressures on the Bin Ladin family also probably took some toll.In any case,Bin 

Ladin found it necessary both to cut back his spending and to control his outlays more closely.He appointed a new financial manager,whom his followers saw 

as miserly.59 

Money problems proved costly to Bin Ladin in other ways. Jamal Ahmed al 

Fadl, a Sudanese-born Arab, had spent time in the United States and had been 

recruited for the Afghan war through the Farouq mosque in Brooklyn.He had 

joined al Qaeda and taken the oath of fealty to Bin Ladin, serving as one of his 

business agents. Then Bin Ladin discovered that Fadl had skimmed about 

$110,000, and he asked for restitution. Fadl resented receiving a salary of only 

$500 a month while some of the Egyptians in al Qaeda were given $1,200 a 

month. He defected and became a star informant for the United States. Also 

testifying about al Qaeda in a U.S. court was L’Houssaine Kherchtou,who told 

of breaking with Bin Ladin because of Bin Ladin’s professed inability to provide him with money when his wife needed a caesarian section.60 

In February 1996, Sudanese officials began approaching officials from the 
THE FOUNDATION OF THE NEW TERRORISM 63 

United States and other governments, asking what actions of theirs might ease 

foreign pressure. In secret meetings with Saudi officials, Sudan offered to expel 

Bin Ladin to Saudi Arabia and asked the Saudis to pardon him. U.S. officials 

became aware of these secret discussions, certainly by March. Saudi officials 

apparently wanted Bin Ladin expelled from Sudan.They had already revoked 

his citizenship, however, and would not tolerate his presence in their country. 

And Bin Ladin may have no longer felt safe in Sudan, where he had already 

escaped at least one assassination attempt that he believed to have been the 

work of the Egyptian or Saudi regimes, or both. In any case, on May 19, 1996, 

Bin Ladin left Sudan—significantly weakened, despite his ambitions and organizational skills. He returned to Afghanistan.61 

2.5 AL QAEDA’S RENEWAL IN AFGHANISTAN 

(1996–1998) 

Bin Ladin flew on a leased aircraft from Khartoum to Jalalabad, with a refueling stopover in the United Arab Emirates.62 He was accompanied by family 

members and bodyguards,as well as by al Qaeda members who had been close 

associates since his organization’s 1988 founding in Afghanistan. Dozens of 

additional militants arrived on later flights.63 

Though Bin Ladin’s destination was Afghanistan, Pakistan was the nation 

that held the key to his ability to use Afghanistan as a base from which to revive 

his ambitious enterprise for war against the United States. 

For the first quarter century of its existence as a nation, Pakistan’s identity 

had derived from Islam, but its politics had been decidedly secular.The army 

was—and remains—the country’s strongest and most respected institution,and 

the army had been and continues to be preoccupied with its rivalry with India, 

especially over the disputed territory of Kashmir. 

From the 1970s onward,religion had become an increasingly powerful force 

in Pakistani politics. After a coup in 1977, military leaders turned to Islamist 

groups for support, and fundamentalists became more prominent. South Asia 

had an indigenous form of Islamic fundamentalism, which had developed in 

the nineteenth century at a school in the Indian village of Deoband.64 The 

influence of the Wahhabi school of Islam had also grown, nurtured by Saudifunded institutions.Moreover,the fighting in Afghanistan made Pakistan home 

to an enormous—and generally unwelcome—population of Afghan refugees; 

and since the badly strained Pakistani education system could not accommodate the refugees, the government increasingly let privately funded religious 

schools serve as a cost-free alternative.Over time,these schools produced large 

numbers of half-educated young men with no marketable skills but with deeply 

held Islamic views.65 

Pakistan’s rulers found these multitudes of ardent young Afghans a source 
64 THE 9/11 COMMISSION REPORT 

of potential trouble at home but potentially useful abroad.Those who joined 

the Taliban movement, espousing a ruthless version of Islamic law, perhaps 

could bring order in chaotic Afghanistan and make it a cooperative ally.They 

thus might give Pakistan greater security on one of the several borders where 

Pakistani military officers hoped for what they called “strategic depth.”66 

It is unlikely that Bin Ladin could have returned to Afghanistan had Pakistan disapproved. The Pakistani military intelligence service probably had 

advance knowledge of his coming,and its officers may have facilitated his travel. 

During his entire time in Sudan, he had maintained guesthouses and training 

camps in Pakistan and Afghanistan.These were part of a larger network used 

by diverse organizations for recruiting and training fighters for Islamic insurgencies in such places as Tajikistan, Kashmir, and Chechnya. Pakistani intelligence officers reportedly introduced Bin Ladin to Taliban leaders in Kandahar, 

their main base of power, to aid his reassertion of control over camps near 
THE FOUNDATION OF THE NEW TERRORISM 65 

Khowst, out of an apparent hope that he would now expand the camps and 

make them available for training Kashmiri militants.67 

Yet Bin Ladin was in his weakest position since his early days in the war 

against the Soviet Union.The Sudanese government had canceled the registration of the main business enterprises he had set up there and then put some of 

them up for public sale.According to a senior al Qaeda detainee, the government of Sudan seized everything Bin Ladin had possessed there.68 

He also lost the head of his military committee,Abu Ubaidah al Banshiri,one 

of the most capable and popular leaders of al Qaeda.While most of the group’s 

key figures had accompanied Bin Ladin to Afghanistan, Banshiri had remained 

in Kenya to oversee the training and weapons shipments of the cell set up some 

four years earlier. He died in a ferryboat accident on Lake Victoria just a few 

days after Bin Ladin arrived in Jalalabad, leaving Bin Ladin with a need to 

replace him not only in the Shura but also as supervisor of the cells and 

prospective operations in East Africa.69 He had to make other adjustments as 

well, for some al Qaeda members viewed Bin Ladin’s return to Afghanistan as 

occasion to go off in their own directions. Some maintained collaborative relationships with al Qaeda, but many disengaged entirely.70 

For a time, it may not have been clear to Bin Ladin that the Taliban would 

be his best bet as an ally.When he arrived in Afghanistan,they controlled much 

of the country, but key centers, including Kabul, were still held by rival warlords. Bin Ladin went initially to Jalalabad, probably because it was in an area 

controlled by a provincial council of Islamic leaders who were not major contenders for national power.He found lodgings withYounis Khalis, the head of 

one of the main mujahideen factions. Bin Ladin apparently kept his options 

open, maintaining contacts with Gulbuddin Hekmatyar, who, though an 

Islamic extremist, was also one of the Taliban’s most militant opponents. But 

after September 1996, when first Jalalabad and then Kabul fell to the Taliban, 

Bin Ladin cemented his ties with them.71 

That process did not always go smoothly. Bin Ladin, no longer constrained 

by the Sudanese,clearly thought that he had new freedom to publish his appeals 

for jihad. At about the time when the Taliban were making their final drive 

toward Jalalabad and Kabul,Bin Ladin issued his August 1996 fatwa,saying that 

“We . . . have been prevented from addressing the Muslims,” but expressing 

relief that “by the grace of Allah, a safe base here is now available in the high 

Hindu Kush mountains in Khurasan.”But theTaliban,like the Sudanese,would 

eventually hear warnings, including from the Saudi monarchy.72 

Though Bin Ladin had promised Taliban leaders that he would be circumspect,he broke this promise almost immediately, giving an inflammatory interview to CNN in March 1997. The Taliban leader Mullah Omar promptly 

“invited” Bin Ladin to move to Kandahar, ostensibly in the interests of Bin 

Ladin’s own security but more likely to situate him where he might be easier 

to control.73 
66 THE 9/11 COMMISSION REPORT 

There is also evidence that around this time Bin Ladin sent out a number 

of feelers to the Iraqi regime, offering some cooperation. None are reported 

to have received a significant response.According to one report, Saddam Hussein’s efforts at this time to rebuild relations with the Saudis and other Middle 

Eastern regimes led him to stay clear of Bin Ladin.74 

In mid-1998,the situation reversed;it was Iraq that reportedly took the initiative.In March 1998,after Bin Ladin’s public fatwa against the United States, 

two al Qaeda members reportedly went to Iraq to meet with Iraqi intelligence. In July, an Iraqi delegation traveled to Afghanistan to meet first with 

the Taliban and then with Bin Ladin. Sources reported that one, or perhaps 

both, of these meetings was apparently arranged through Bin Ladin’s Egyptian deputy, Zawahiri, who had ties of his own to the Iraqis. In 1998, Iraq was 

under intensifying U.S. pressure, which culminated in a series of large air 

attacks in December.75 

Similar meetings between Iraqi officials and Bin Ladin or his aides may have 

occurred in 1999 during a period of some reported strains with the Taliban. 

According to the reporting,Iraqi officials offered Bin Ladin a safe haven in Iraq. 

Bin Ladin declined, apparently judging that his circumstances in Afghanistan 

remained more favorable than the Iraqi alternative. The reports describe 

friendly contacts and indicate some common themes in both sides’ hatred of 

the United States. But to date we have seen no evidence that these or the earlier contacts ever developed into a collaborative operational relationship. Nor 

have we seen evidence indicating that Iraq cooperated with al Qaeda in developing or carrying out any attacks against the United States.76 

Bin Ladin eventually enjoyed a strong financial position in Afghanistan, 

thanks to Saudi and other financiers associated with the Golden Chain. 

Through his relationship with Mullah Omar—and the monetary and other 

benefits that it brought the Taliban—Bin Ladin was able to circumvent restrictions;Mullah Omar would stand by him even when otherTaliban leaders raised 

objections. Bin Ladin appeared to have in Afghanistan a freedom of movement that he had lacked in Sudan.Al Qaeda members could travel freely within 

the country,enter and exit it without visas or any immigration procedures, purchase and import vehicles and weapons, and enjoy the use of official Afghan 

Ministry of Defense license plates.Al Qaeda also used the Afghan state-owned 

Ariana Airlines to courier money into the country.77 

The Taliban seemed to open the doors to all who wanted to come to 

Afghanistan to train in the camps.The alliance with theTaliban provided al Qaeda 

a sanctuary in which to train and indoctrinate fighters and terrorists, import 

weapons, forge ties with other jihad groups and leaders, and plot and staff terrorist schemes.While Bin Ladin maintained his own al Qaeda guesthouses and 

camps for vetting and training recruits, he also provided support to and bene-
THE FOUNDATION OF THE NEW TERRORISM 67 

fited from the broad infrastructure of such facilities in Afghanistan made available to the global network of Islamist movements. U.S. intelligence estimates 

put the total number of fighters who underwent instruction in Bin Ladin–supported camps in Afghanistan from 1996 through 9/11 at 10,000 to 20,000.78 

In addition to training fighters and special operators, this larger network of 

guesthouses and camps provided a mechanism by which al Qaeda could screen 

and vet candidates for induction into its own organization.Thousands flowed 

through the camps, but no more than a few hundred seem to have become 

al Qaeda members. From the time of its founding, al Qaeda had employed 

training and indoctrination to identify “worthy” candidates.79 

Al Qaeda continued meanwhile to collaborate closely with the many Middle Eastern groups—in Egypt, Algeria, Yemen, Lebanon, Morocco, Tunisia, 

Somalia, and elsewhere—with which it had been linked when Bin Ladin was 

in Sudan.It also reinforced its London base and its other offices around Europe, 

the Balkans, and the Caucasus. Bin Ladin bolstered his links to extremists in 

South and Southeast Asia, including the Malaysian-Indonesian JI and several 

Pakistani groups engaged in the Kashmir conflict.80 

The February 1998 fatwa thus seems to have been a kind of public launch 

of a renewed and stronger al Qaeda, after a year and a half of work. Having 

rebuilt his fund-raising network, Bin Ladin had again become the rich man of 

the jihad movement.He had maintained or restored many of his links with terrorists elsewhere in the world. And he had strengthened the internal ties in his 

own organization. 

The inner core of al Qaeda continued to be a hierarchical top-down group 

with defined positions, tasks, and salaries. Most but not all in this core swore 

fealty (or bayat) to Bin Ladin. Other operatives were committed to Bin Ladin 

or to his goals and would take assignments for him, but they did not swear 

bayat and maintained, or tried to maintain, some autonomy. A looser circle of 

adherents might give money to al Qaeda or train in its camps but remained 

essentially independent.Nevertheless,they constituted a potential resource for 

al Qaeda.81 

Now effectively merged with Zawahiri’s Egyptian Islamic Jihad,82 al Qaeda 

promised to become the general headquarters for international terrorism,without the need for the Islamic Army Shura. Bin Ladin was prepared to pick up 

where he had left off in Sudan.He was ready to strike at “the head of the snake.” 

Al Qaeda’s role in organizing terrorist operations had also changed. Before 

the move to Afghanistan, it had concentrated on providing funds, training, and 

weapons for actions carried out by members of allied groups.The attacks on 

the U.S. embassies in East Africa in the summer of 1998 would take a different form—planned,directed,and executed by al Qaeda,under the direct supervision of Bin Ladin and his chief aides. 
68 THE 9/11 COMMISSION REPORT 

The Embassy Bombings 

As early as December 1993, a team of al Qaeda operatives had begun casing 

targets in Nairobi for future attacks. It was led by Ali Mohamed, a former 

Egyptian army officer who had moved to the United States in the mid-1980s, 

enlisted in the U.S.Army,and became an instructor at Fort Bragg.He had provided guidance and training to extremists at the Farouq mosque in Brooklyn, 

including some who were subsequently convicted in the February 1993 attack 

on the World Trade Center. The casing team also included a computer expert 

whose write-ups were reviewed by al Qaeda leaders.83 

The team set up a makeshift laboratory for developing their surveillance 

photographs in an apartment in Nairobi where the various al Qaeda operatives and leaders based in or traveling to the Kenya cell sometimes met. Banshiri, al Qaeda’s military committee chief, continued to be the operational 

commander of the cell; but because he was constantly on the move,Bin Ladin 

had dispatched another operative, Khaled al Fawwaz, to serve as the on-site 

manager. The technical surveillance and communications equipment 

employed for these casing missions included state-of-the-art video cameras 

obtained from China and from dealers in Germany. The casing team also 

reconnoitered targets in Djibouti.84 

As early as January 1994, Bin Ladin received the surveillance reports, complete with diagrams prepared by the team’s computer specialist.He,his top military committee members—Banshiri and his deputy, Abu Hafs al Masri (also 

known as Mohammed Atef)—and a number of other al Qaeda leaders 

reviewed the reports. Agreeing that the U.S. embassy in Nairobi was an easy 

target because a car bomb could be parked close by,they began to form a plan. 

Al Qaeda had begun developing the tactical expertise for such attacks months 

earlier,when some of its operatives—top military committee members and several operatives who were involved with the Kenya cell among them—were sent 

to Hezbollah training camps in Lebanon.85 

The cell in Kenya experienced a series of disruptions that may in part 

account for the relatively long delay before the attack was actually carried out. 

The difficulties Bin Ladin began to encounter in Sudan in 1995, his move to 

Afghanistan in 1996, and the months spent establishing ties with the Taliban 

may also have played a role, as did Banshiri’s accidental drowning. 

In August 1997, the Kenya cell panicked. The London Daily Telegraph 

reported that Madani al Tayyib,formerly head of al Qaeda’s finance committee, 

had turned himself over to the Saudi government.The article said (incorrectly) 

that the Saudis were sharing Tayyib’s information with the U.S. and British 

authorities.86 At almost the same time, cell members learned that U.S. and 

Kenyan agents had searched the Kenya residence of Wadi al Hage, who had 

become the new on-site manager in Nairobi, and that Hage’s telephone was 

being tapped.Hage was a U.S.citizen who had worked with Bin Ladin in Afgha-
THE FOUNDATION OF THE NEW TERRORISM 69 

nistan in the 1980s, and in 1992 he went to Sudan to become one of al Qaeda’s 

major financial operatives.When Hage returned to the United States to appear 

before a grand jury investigating Bin Ladin, the job of cell manager was taken 

over by Harun Fazul, a Kenyan citizen who had been in Bin Ladin’s advance 

team to Sudan back in 1990. Harun faxed a report on the “security situation” 

to several sites, warning that “the crew members in East Africa is [sic] in grave 

danger” in part because “America knows . . . that the followers of [Bin Ladin] 

. . . carried out the operations to hit Americans in Somalia.” The report provided instructions for avoiding further exposure.87 

On February 23, 1998, Bin Ladin issued his public fatwa.The language had 

been in negotiation for some time, as part of the merger under way between 

Bin Ladin’s organization and Zawahiri’s Egyptian Islamic Jihad. Less than a 

month after the publication of the fatwa, the teams that were to carry out the 

embassy attacks were being pulled together in Nairobi and Dar es Salaam.The 

timing and content of their instructions indicate that the decision to launch 

the attacks had been made by the time the fatwa was issued.88 

The next four months were spent setting up the teams in Nairobi and Dar 

es Salaam. Members of the cells rented residences, and purchased bomb-making materials and transport vehicles. At least one additional explosives expert 

was brought in to assist in putting the weapons together. In Nairobi, a hotel 

room was rented to put up some of the operatives. The suicide trucks were 

purchased shortly before the attack date.89 

While this was taking place, Bin Ladin continued to push his public message. On May 7, the deputy head of al Qaeda’s military committee, 

Mohammed Atef, faxed to Bin Ladin’s London office a new fatwa issued by a 

group of sheikhs located in Afghanistan.A week later, it appeared in Al Quds 

al Arabi,the same Arabic-language newspaper in London that had first published 

Bin Ladin’s February fatwa, and it conveyed the same message—the duty of 

Muslims to carry out holy war against the enemies of Islam and to expel the 

Americans from the Gulf region.Two weeks after that,Bin Ladin gave a videotaped interview to ABC News with the same slogans, adding that “we do not 

differentiate between those dressed in military uniforms and civilians; they are 

all targets in this fatwa.”90 

By August 1, members of the cells not directly involved in the attacks had 

mostly departed from East Africa. The remaining operatives prepared and 

assembled the bombs, and acquired the delivery vehicles. On August 4, they 

made one last casing run at the embassy in Nairobi. By the evening of August 6, 

all but the delivery teams and one or two persons assigned to remove the evidence trail had left East Africa.Back in Afghanistan,Bin Ladin and the al Qaeda 

leadership had left Kandahar for the countryside, expecting U.S. retaliation. 

Declarations taking credit for the attacks had already been faxed to the joint 

al Qaeda–Egyptian Islamic Jihad office in Baku, with instructions to stand by 
70 THE 9/11 COMMISSION REPORT 

for orders to “instantly”transmit them to Al Quds al Arabi.One proclaimed “the 

formation of the Islamic Army for the Liberation of the Holy Places,” and two 

others—one for each embassy—announced that the attack had been carried 

out by a “company” of a “battalion” of this “Islamic Army.”91 

On the morning of August 7, the bomb-laden trucks drove into the 

embassies roughly five minutes apart—about 10:35 A.M. in Nairobi and 10:39 

A.M. in Dar es Salaam. Shortly afterward, a phone call was placed from Baku 

to London.The previously prepared messages were then faxed to London.92 

The attack on the U.S. embassy in Nairobi destroyed the embassy and killed 

12 Americans and 201 others, almost all Kenyans. About 5,000 people were 

injured.The attack on the U.S. embassy in Dar es Salaam killed 11 more people,none of them Americans.Interviewed later about the deaths of the Africans, 

Bin Ladin answered that “when it becomes apparent that it would be impossible to repel these Americans without assaulting them, even if this involved 

the killing of Muslims, this is permissible under Islam.”Asked if he had indeed 

masterminded these bombings,Bin Ladin said that the World Islamic Front for 

jihad against “Jews and Crusaders”had issued a “crystal clear”fatwa.If the instigation for jihad against the Jews and the Americans to liberate the holy places 

“is considered a crime,”he said,“let history be a witness that I am a criminal.”93 
3 

COUNTERTERRORISM 

EVOLVES 

In chapter 2, we described the growth of a new kind of terrorism, and a 

new terrorist organization—especially from 1988 to 1998, when Usama Bin 

Ladin declared war and organized the bombing of two U.S. embassies. In this 

chapter, we trace the parallel evolution of government efforts to counter terrorism by Islamic extremists against the United States. 

We mention many personalities in this report. As in any study of the U.S. 

government, some of the most important characters are institutions.We will 

introduce various agencies, and how they adapted to a new kind of terrorism. 

3.1 FROM THE OLD TERRORISM TO THE NEW: 

THE FIRST WORLD TRADE CENTER BOMBING 

At 18 minutes after noon on February 26,1993,a huge bomb went off beneath 

the two towers of the World Trade Center.This was not a suicide attack.The 

terrorists parked a truck bomb with a timing device on Level B-2 of the underground garage, then departed.The ensuing explosion opened a hole seven stories up. Six people died. More than a thousand were injured.An FBI agent at 

the scene described the relatively low number of fatalities as a miracle.1 

President Bill Clinton ordered his National Security Council to coordinate 

the response. Government agencies swung into action to find the culprits.The 

Counterterrorist Center located at the CIA combed its files and queried 

sources around the world. The National Security Agency (NSA), the huge 

Defense Department signals collection agency, ramped up its communications 

intercept network and searched its databases for clues.2 The New York Field 

Office of the FBI took control of the local investigation and, in the end, set a 

pattern for future management of terrorist incidents. 

Four features of this episode have significance for the story of 9/11. 

71 
72 THE 9/11 COMMISSION REPORT 

First, the bombing signaled a new terrorist challenge, one whose rage and 

malice had no limit.RamziYousef,the Sunni extremist who planted the bomb, 

said later that he had hoped to kill 250,000 people.3 

Second, the FBI and the Justice Department did excellent work investigating the bombing.Within days, the FBI identified a truck remnant as part of a 

Ryder rental van reported stolen in Jersey City the day before the bombing.4 

Mohammed Salameh,who had rented the truck and reported it stolen,kept 

calling the rental office to get back his $400 deposit.The FBI arrested him there 

on March 4, 1993. In short order, the Bureau had several plotters in custody, 

including Nidal Ayyad,an engineer who had acquired chemicals for the bomb, 

and Mahmoud Abouhalima, who had helped mix the chemicals.5 

The FBI identified another conspirator,Ahmad Ajaj,who had been arrested 

by immigration authorities at John F. Kennedy International Airport in September 1992 and charged with document fraud. His traveling companion was 

Ramzi Yousef, who had also entered with fraudulent documents but claimed 

political asylum and was admitted.It quickly became clear thatYousef had been 

a central player in the attack. He had fled to Pakistan immediately after the 

bombing and would remain at large for nearly two years.6 

The arrests of Salameh, Abouhalima, and Ayyad led the FBI to the Farouq 

mosque in Brooklyn, where a central figure was Sheikh Omar Abdel Rahman, 

an extremist Sunni Muslim cleric who had moved to the United States from 

Egypt in 1990. In speeches and writings, the sightless Rahman, often called the 

“Blind Sheikh,” preached the message of Sayyid Qutb’s Milestones, characterizing the United States as the oppressor of Muslims worldwide and asserting that 

it was their religious duty to fight against God’s enemies. An FBI informant 

learned of a plan to bomb major New York landmarks, including the Holland 

and Lincoln tunnels. Disrupting this “landmarks plot,” the FBI in June 1993 

arrested Rahman and various confederates.7 

As a result of the investigations and arrests, the U.S.Attorney for the Southern District of New York prosecuted and convicted multiple individuals, 

including Ajaj, Salameh, Ayyad, Abouhalima, the Blind Sheikh, and Ramzi 

Yousef, for crimes related to the World Trade Center bombing and other plots. 

An unfortunate consequence of this superb investigative and prosecutorial 

effort was that it created an impression that the law enforcement system was 

well-equipped to cope with terrorism. Neither President Clinton, his principal advisers,the Congress,nor the news media felt prompted,until later,to press 

the question of whether the procedures that put the Blind Sheikh and Ramzi 

Yousef behind bars would really protect Americans against the new virus of 

which these individuals were just the first symptoms.8 

Third, the successful use of the legal system to address the first World Trade 

Center bombing had the side effect of obscuring the need to examine the character and extent of the new threat facing the United States.The trials did not 

bring the Bin Ladin network to the attention of the public and policymakers. 
COUNTERTERRORISM EVOLVES 73 

The FBI assembled, and the U.S. Attorney’s office put forward, some evidence showing that the men in the dock were not the only plotters. Materials 

taken from Ajaj indicated that the plot or plots were hatched at or near the 

Khaldan camp, a terrorist training camp on the Afghanistan-Pakistan border. 

Ajaj had left Texas in April 1992 to go there to learn how to construct bombs. 

He had met Ramzi Yousef in Pakistan, where they discussed bombing targets 

in the United States and assembled a “terrorist kit” that included bomb-making manuals, operations guidance, videotapes advocating terrorist action 

against the United States, and false identification documents.9 

Yousef was captured in Pakistan following the discovery by police in the 

Philippines in January 1995 of the Manila air plot, which envisioned placing 

bombs on board a dozen trans-Pacific airliners and setting them off simultaneously.Khalid Sheikh Mohammed—Yousef’s uncle,then located in Qatar—was 

a fellow plotter ofYousef’s in the Manila air plot and had also wired him some 

money prior to the Trade Center bombing. The U.S. Attorney obtained an 

indictment against KSM in January 1996, but an official in the government of 

Qatar probably warned him about it. Khalid Sheikh Mohammed evaded capture (and stayed at large to play a central part in the 9/11 attacks).10 

The law enforcement process is concerned with proving the guilt of persons apprehended and charged. Investigators and prosecutors could not present all the evidence of possible involvement of individuals other than those 

charged, although they continued to pursue such investigations, planning or 

hoping for later prosecutions.The process was meant, by its nature,to mark for 

the public the events as finished—case solved, justice done.It was not designed 

to ask if the events might be harbingers of worse to come. Nor did it allow for 

aggregating and analyzing facts to see if they could provide clues to terrorist 

tactics more generally—methods of entry and finance, and mode of operation 

inside the United States. 

Fourth,although the bombing heightened awareness of a new terrorist danger, successful prosecutions contributed to widespread underestimation of the 

threat.The government’s attorneys stressed the seriousness of the crimes, and 

put forward evidence ofYousef’s technical ingenuity.Yet the public image that 

persisted was not of cleverYousef but of stupid Salameh going back again and 

again to reclaim his $400 truck rental deposit. 

3.2 ADAPTATION—AND NONADAPTATION—IN THE 

LAW ENFORCEMENT COMMUNITY 

Legal processes were the primary method for responding to these early manifestations of a new type of terrorism.Our overview of U.S. capabilities for dealing with it thus begins with the nation’s vast complex of law enforcement 

agencies. 
74 THE 9/11 COMMISSION REPORT 

The Justice Department and the FBI 

At the federal level, much law enforcement activity is concentrated in the 

Department of Justice. For countering terrorism, the dominant agency under 

Justice is the Federal Bureau of Investigation.The FBI does not have a general 

grant of authority but instead works under specific statutory authorizations. 

Most of its work is done in local offices called field offices.There are 56 of 

them, each covering a specified geographic area, and each quite separate from 

all others. Prior to 9/11, the special agent in charge was in general free to set 

his or her office’s priorities and assign personnel accordingly.11 

The office’s priorities were driven by two primary concerns.First,performance in the Bureau was generally measured against statistics such as numbers 

of arrests, indictments, prosecutions, and convictions. Counterterrorism and 

counterintelligence work, often involving lengthy intelligence investigations 

that might never have positive or quantifiable results, was not career-enhancing. Most agents who reached management ranks had little counterterrorism 

experience. Second, priorities were driven at the local level by the field offices, 

whose concerns centered on traditional crimes such as white-collar offenses 

and those pertaining to drugs and gangs. Individual field offices made choices 

to serve local priorities, not national priorities.12 

The Bureau also operates under an “office of origin”system.To avoid duplication and possible conflicts, the FBI designates a single office to be in charge 

of an entire investigation. Because the New York Field Office indicted Bin 

Ladin prior to the East Africa bombings, it became the office of origin for all 

Bin Ladin cases, including the East Africa bombings and later the attack on the 

USS Cole.Most of the FBI’s institutional knowledge on Bin Ladin and al Qaeda 

resided there.This office worked closely with the U.S.Attorney for the Southern District of NewYork to identify,arrest, prosecute,and convict many of the 

perpetrators of the attacks and plots.Field offices other than the specified office 

of origin were often reluctant to spend much energy on matters over which 

they had no control and for which they received no credit.13 

The FBI’s domestic intelligence gathering dates from the 1930s.WithWorld 

War II looming,President Franklin D.Roosevelt ordered FBI Director J.Edgar 

Hoover to investigate foreign and foreign-inspired subversion—Communist, 

Nazi,and Japanese.Hoover added investigation of possible espionage,sabotage, 

or subversion to the duties of field offices. After the war, foreign intelligence 

duties were assigned to the newly established Central Intelligence Agency. 

Hoover jealously guarded the FBI’s domestic portfolio against all rivals. 

Hoover felt he was accountable only to the president, and the FBI’s domestic 

intelligence activities kept growing. In the 1960s, the FBI was receiving significant assistance within the United States from the CIA and from Army Intelligence.The legal basis for some of this assistance was dubious. 

Decades of encouragement to perform as a domestic intelligence agency 

abruptly ended in the 1970s.Two years after Hoover’s death in 1972, congres-
COUNTERTERRORISM EVOLVES 75 

sional and news media investigations of the Watergate scandals of the Nixon 

administration expanded into general investigations of foreign and domestic 

intelligence by the Church and Pike committees.14 They disclosed domestic 

intelligence efforts,which included a covert action program that operated from 

1956 to 1971 against domestic organizations and, eventually, domestic dissidents.The FBI had spied on a wide range of political figures, especially individuals whom Hoover wanted to discredit (notably the Reverend Martin 

Luther King, Jr.), and had authorized unlawful wiretaps and surveillance.The 

shock registered in public opinion polls, where the percentage of Americans 

declaring a “highly favorable” view of the FBI dropped from 84 percent to 37 

percent.The FBI’s Domestic Intelligence Division was dissolved.15 

In 1976,Attorney General Edward Levi adopted domestic security guidelines to regulate intelligence collection in the United States and to deflect calls 

for even stronger regulation.In 1983,Attorney General William French Smith 

revised the Levi guidelines to encourage closer investigation of potential terrorism. He also loosened the rules governing authorization for investigations 

and their duration. Still, his guidelines, like Levi’s, took account of the reality 

that suspicion of “terrorism,” like suspicion of “subversion,” could lead to making individuals targets for investigation more because of their beliefs than 

because of their acts. Smith’s guidelines also took account of the reality that 

potential terrorists were often members of extremist religious organizations and 

that investigation of terrorism could cross the line separating state and 

church.16 

In 1986, Congress authorized the FBI to investigate terrorist attacks against 

Americans that occur outside the United States. Three years later, it added 

authority for the FBI to make arrests abroad without consent from the host 

country. Meanwhile,a task force headed byVice President George H.W.Bush 

had endorsed a concept already urged by Director of Central Intelligence 

William Casey—a Counterterrorist Center,where the FBI,the CIA,and other 

organizations could work together on international terrorism.While it was distinctly a CIA entity, the FBI detailed officials to work at the Center and 

obtained leads that helped in the capture of persons wanted for trial in the 

United States. 

The strengths that the FBI brought to counterterrorism were nowhere more 

brilliantly on display than in the case of Pan American Flight 103, bound from 

London to New York, which blew up over Lockerbie, Scotland, in December 

1988, killing 270 people. Initial evidence pointed to the government of Syria 

and, later, Iran.The Counterterrorist Center reserved judgment on the perpetrators of the attack. Meanwhile, FBI technicians, working with U.K. security 

services, gathered and analyzed the widely scattered fragments of the airliner. 

In 1991,with the help of the Counterterrorist Center,they identified one small 

fragment as part of a timing device—to the technicians, as distinctive as DNA. 

It was a Libyan device.Together with other evidence, the FBI put together a 
76 THE 9/11 COMMISSION REPORT 

case pointing conclusively to the Libyan government. Eventually Libya 

acknowledged its responsibility.17 Pan Am 103 became a cautionary tale 

against rushing to judgment in attributing responsibility for a terrorist act. It 

also showed again how—given a case to solve—the FBI remained capable of 

extraordinary investigative success. 

FBI Organization and Priorities 

In 1993, President Clinton chose Louis Freeh as the Director of the Bureau. 

Freeh, who would remain Director until June 2001, believed that the FBI’s 

work should be done primarily by the field offices.To emphasize this view he 

cut headquarters staff and decentralized operations.The special agents in charge 

gained power, influence, and independence.18 

Freeh recognized terrorism as a major threat. He increased the number of 

legal attaché offices abroad, focusing in particular on the Middle East. He also 

urged agents not to wait for terrorist acts to occur before taking action. In his 

first budget request to Congress after the 1993 World Trade Center bombing, 

he stated that “merely solving this type of crime is not enough; it is equally 

important that the FBI thwart terrorism before such acts can be perpetrated.” 

Within headquarters,he created a Counterterrorism Division that would complement the Counterterrorist Center at the CIA and arranged for exchanges 

of senior FBI and CIA counterterrorism officials. He pressed for more cooperation between legal attachés and CIA stations abroad.19 

Freeh’s efforts did not, however, translate into a significant shift of resources 

to counterterrorism. FBI, Justice, and Office of Management and Budget officials said that FBI leadership seemed unwilling to shift resources to terrorism 

from other areas such as violent crime and drug enforcement; other FBI officials blamed Congress and the OMB for a lack of political will and failure to 

understand the FBI’s counterterrorism resource needs. In addition, Freeh did 

not impose his views on the field offices.With a few notable exceptions, the 

field offices did not apply significant resources to terrorism and often reprogrammed funds for other priorities.20 

In 1998, the FBI issued a five-year strategic plan led by its deputy director, 

Robert “Bear” Bryant. For the first time, the FBI designated national and economic security,including counterterrorism,as its top priority.DaleWatson,who 

would later become the head of the new Counterterrorism Division, said that 

after the East Africa bombings,“the light came on” that cultural change had to 

occur within the FBI.The plan mandated a stronger intelligence collection effort. 

It called for a nationwide automated system to facilitate information collection, 

analysis,and dissemination.It envisioned the creation of a professional intelligence 

cadre of experienced and trained agents and analysts.If successfully implemented, 

this would have been a major step toward addressing terrorism systematically, 

rather than as individual unrelated cases. But the plan did not succeed.21 

First,the plan did not obtain the necessary human resources.Despite des-
COUNTERTERRORISM EVOLVES 77 

ignating “national and economic security” as its top priority in 1998, the 

FBI did not shift human resources accordingly.Although the FBI’s counterterrorism budget tripled during the mid-1990s, FBI counterterrorism 

spending remained fairly constant between fiscal years 1998 and 2001. In 

2000, there were still twice as many agents devoted to drug enforcement as 

to counterterrorism.22 

Second, the new division intended to strengthen the FBI’s strategic analysis capability faltered.It received insufficient resources and faced resistance from 

senior managers in the FBI’s operational divisions.The new division was supposed to identify trends in terrorist activity, determine what the FBI did not 

know,and ultimately drive collection efforts.However,the FBI had little appreciation for the role of analysis.Analysts continued to be used primarily in a tactical fashion—providing support for existing cases.Compounding the problem 

was the FBI’s tradition of hiring analysts from within instead of recruiting individuals with the relevant educational background and expertise.23 

Moreover, analysts had difficulty getting access to the FBI and intelligence 

community information they were expected to analyze.The poor state of the 

FBI’s information systems meant that such access depended in large part on an 

analyst’s personal relationships with individuals in the operational units or 

squads where the information resided. For all of these reasons, prior to 9/11 

relatively few strategic analytic reports about counterterrorism had been completed. Indeed, the FBI had never completed an assessment of the overall terrorist threat to the U.S. homeland.24 

Third, the FBI did not have an effective intelligence collection effort. Collection of intelligence from human sources was limited, and agents were inadequately trained. Only three days of a 16-week agents’ course were devoted to 

counterintelligence and counterterrorism, and most subsequent training was 

received on the job.The FBI did not have an adequate mechanism for validating source reporting, nor did it have a system for adequately tracking and sharing source reporting, either internally or externally.The FBI did not dedicate 

sufficient resources to the surveillance and translation needs of counterterrorism agents. It lacked sufficient translators proficient in Arabic and other 

key languages, resulting in a significant backlog of untranslated intercepts.25 

Finally, the FBI’s information systems were woefully inadequate. The FBI 

lacked the ability to know what it knew: there was no effective mechanism for 

capturing or sharing its institutional knowledge.FBI agents did create records of 

interviews and other investigative efforts, but there were no reports officers to 

condense the information into meaningful intelligence that could be retrieved 

and disseminated.26 

In 1999, the FBI created separate Counterterrorism and Counterintelligence divisions.DaleWatson,the first head of the new Counterterrorism Division, recognized the urgent need to increase the FBI’s counterterrorism 

capability. His plan, called MAXCAP 05, was unveiled in 2000: it set the goal 
78 THE 9/11 COMMISSION REPORT 

of bringing the Bureau to its “maximum feasible capacity” in counterterrorism by 2005. Field executives told Watson that they did not have the analysts, 

linguists,or technically trained experts to carry out the strategy.In a report provided to Director Robert Mueller in September 2001, one year after Watson 

presented his plan to field executives,almost every FBI field office was assessed 

to be operating below “maximum capacity.”The report stated that “the goal to 

‘prevent terrorism’ requires a dramatic shift in emphasis from a reactive capability to highly functioning intelligence capability which provides not only 

leads and operational support, but clear strategic analysis and direction.”27 

Legal Constraints on the FBI and “the Wall” 

The FBI had different tools for law enforcement and intelligence.28 For criminal matters, it could apply for and use traditional criminal warrants. For intelligence matters involving international terrorism, however, the rules were 

different. For many years the attorney general could authorize surveillance of 

foreign powers and agents of foreign powers without any court review, but in 

1978 Congress passed the Foreign Intelligence Surveillance Act.29This law regulated intelligence collection directed at foreign powers and agents of foreign 

powers in the United States. In addition to requiring court review of proposed 

surveillance (and later, physical searches), the 1978 act was interpreted by the 

courts to require that a search be approved only if its “primary purpose” was 

to obtain foreign intelligence information. In other words, the authorities of 

the FISA law could not be used to circumvent traditional criminal warrant 

requirements.The Justice Department interpreted these rulings as saying that 

criminal prosecutors could be briefed on FISA information but could not 

direct or control its collection.30 

Throughout the 1980s and early 1990s, Justice prosecutors had informal 

arrangements for obtaining information gathered in the FISA process, the 

understanding being that they would not improperly exploit that process for 

their criminal cases. Whether the FBI shared with prosecutors information 

pertinent to possible criminal investigations was left solely to the judgment of 

the FBI.31 

But the prosecution of Aldrich Ames for espionage in 1994 revived concerns about the prosecutors’role in intelligence investigations.The Department 

of Justice’s Office of Intelligence Policy and Review (OIPR) is responsible for 

reviewing and presenting all FISA applications to the FISA Court. It worried 

that because of the numerous prior consultations between FBI agents and prosecutors, the judge might rule that the FISA warrants had been misused. If that 

had happened,Ames might have escaped conviction.Richard Scruggs,the acting head of OIPR, complained to Attorney General Janet Reno about the lack 

of information-sharing controls.On his own,he began imposing informationsharing procedures for FISA material. The Office of Intelligence Policy and 

Review became the gatekeeper for the flow of FISA information to criminal 

prosecutors.32 
COUNTERTERRORISM EVOLVES 79 

In July 1995, Attorney General Reno issued formal procedures aimed at 

managing information sharing between Justice Department prosecutors and 

the FBI.They were developed in a working group led by the Justice Department’s Executive Office of National Security, overseen by Deputy Attorney 

General Jamie Gorelick.33 These procedures—while requiring the sharing of 

intelligence information with prosecutors—regulated the manner in which 

such information could be shared from the intelligence side of the house to 

the criminal side. 

These procedures were almost immediately misunderstood and misapplied. 

As a result, there was far less information sharing and coordination between 

the FBI and the Criminal Division in practice than was allowed under the 

department’s procedures. Over time the procedures came to be referred to as 

“the wall.” The term “the wall” is misleading, however, because several factors 

led to a series of barriers to information sharing that developed.34 

The Office of Intelligence Policy and Review became the sole gatekeeper 

for passing information to the Criminal Division.Though Attorney General 

Reno’s procedures did not include such a provision, the Office assumed the 

role anyway, arguing that its position reflected the concerns of Judge Royce 

Lamberth,then chief judge of the Foreign Intelligence Surveillance Court.The 

Office threatened that if it could not regulate the flow of information to criminal prosecutors, it would no longer present the FBI’s warrant requests to the 

FISA Court.The information flow withered.35 

The 1995 procedures dealt only with sharing between agents and criminal 

prosecutors, not between two kinds of FBI agents, those working on intelligence matters and those working on criminal matters. But pressure from the 

Office of Intelligence Policy Review,FBI leadership,and the FISA Court built 

barriers between agents—even agents serving on the same squads.FBI Deputy 

Director Bryant reinforced the Office’s caution by informing agents that too 

much information sharing could be a career stopper.Agents in the field began 

to believe—incorrectly—that no FISA information could be shared with 

agents working on criminal investigations.36 

This perception evolved into the still more exaggerated belief that the FBI 

could not share any intelligence information with criminal investigators, even 

if no FISA procedures had been used. Thus, relevant information from the 

National Security Agency and the CIA often failed to make its way to criminal investigators. Separate reviews in 1999, 2000, and 2001 concluded independently that information sharing was not occurring, and that the intent of 

the 1995 procedures was ignored routinely.37 We will describe some of the 

unfortunate consequences of these accumulated institutional beliefs and practices in chapter 8. 

There were other legal limitations.Both prosecutors and FBI agents argued 

that they were barred by court rules from sharing grand jury information, even 

though the prohibition applied only to that small fraction that had been presented to a grand jury, and even that prohibition had exceptions. But as inter-
80 THE 9/11 COMMISSION REPORT 

preted by FBI field offices, this prohibition could conceivably apply to much 

of the information unearthed in an investigation.There were also restrictions, 

arising from executive order, on the commingling of domestic information 

with foreign intelligence. Finally the NSA began putting caveats on its Bin 

Ladin–related reports that required prior approval before sharing their contents 

with criminal investigators and prosecutors. These developments further 

blocked the arteries of information sharing.38 

Other Law Enforcement Agencies 

The Justice Department is much more than the FBI.It also has a U.S.Marshals 

Service, almost 4,000 strong on 9/11 and especially expert in tracking fugitives, with much local police knowledge.The department’s Drug Enforcement 

Administration had, as of 2001, more than 4,500 agents.39 There were a number of occasions when DEA agents were able to introduce sources to the FBI 

or CIA for counterterrorism use. 

The Immigration and Naturalization Service (INS), with its 9,000 Border 

Patrol agents, 4,500 inspectors, and 2,000 immigration special agents, had perhaps the greatest potential to develop an expanded role in counterterrorism. 

However, the INS was focused on the formidable challenges posed by illegal 

entry over the southwest border, criminal aliens, and a growing backlog in the 

applications for naturalizing immigrants.TheWhite House,the Justice Department, and above all the Congress reinforced these concerns. In addition, when 

Doris Meissner became INS Commissioner in 1993,she found an agency seriously hampered by outdated technology and insufficient human resources.Border Patrol agents were still using manual typewriters;inspectors at ports of entry 

were using a paper watchlist; the asylum and other benefits systems did not 

effectively deter fraudulent applicants.40 

Commissioner Meissner responded in 1993 to the World Trade Center 

bombing by providing seed money to the State Department’s Consular Affairs 

Bureau to automate its terrorist watchlist, used by consular officers and border 

inspectors.The INS assigned an individual in a new “lookout” unit to work 

with the State Department in watchlisting suspected terrorists and with the 

intelligence community and the FBI in determining how to deal with them 

when they appeared at ports of entry.By 1998,97 suspected terrorists had been 

denied admission at U.S. ports of entry because of the watchlist.41 

How to conduct deportation cases against aliens who were suspected terrorists caused significant debate.The INS had immigration law expertise and 

authority to bring the cases, but the FBI possessed the classified information 

sometimes needed as evidence, and information-sharing conflicts resulted. 

New laws in 1996 authorized the use of classified evidence in removal hearings, but the INS removed only a handful of the aliens with links to terrorist 

activity (none identified as associated with al Qaeda) using classified evidence.42 

Midlevel INS employees proposed comprehensive counterterrorism pro-
COUNTERTERRORISM EVOLVES 81 

posals to management in 1986, 1995, and 1997. No action was taken on them. 

In 1997, a National Security Unit was set up to handle alerts, track potential 

terrorist cases for possible immigration enforcement action,and work with the 

rest of the Justice Department. It focused on the FBI’s priorities of Hezbollah 

and Hamas, and began to examine how immigration laws could be brought to 

bear on terrorism. For instance, it sought unsuccessfully to require that CIA 

security checks be completed before naturalization applications were 

approved.43 Policy questions, such as whether resident alien status should be 

revoked upon the person’s conviction of a terrorist crime, were not addressed. 

Congress,with the support of the Clinton administration,doubled the number of Border Patrol agents required along the border with Mexico to one 

agent every quarter mile by 1999. It rejected efforts to bring additional 

resources to bear in the north.The border with Canada had one agent for every 

13.25 miles.Despite examples of terrorists entering from Canada,awareness of 

terrorist activity in Canada and its more lenient immigration laws, and an 

inspector general’s report recommending that the Border Patrol develop a 

northern border strategy, the only positive step was that the number of Border 

Patrol agents was not cut any further.44 

Inspectors at the ports of entry were not asked to focus on terrorists.Inspectors told us they were not even aware that when they checked the names of 

incoming passengers against the automated watchlist, they were checking in 

part for terrorists. In general, border inspectors also did not have the information they needed to make fact-based determinations of admissibility.The INS 

initiated but failed to bring to completion two efforts that would have provided inspectors with information relevant to counterterrorism—a proposed 

system to track foreign student visa compliance and a program to establish a way 

of tracking travelers’ entry to and exit from the United States.45 

In 1996,a new law enabled the INS to enter into agreements with state and 

local law enforcement agencies through which the INS provided training and 

the local agencies exercised immigration enforcement authority. Terrorist 

watchlists were not available to them. Mayors in cities with large immigrant 

populations sometimes imposed limits on city employee cooperation with federal immigration agents.A large population lives outside the legal framework. 

Fraudulent documents could be easily obtained. Congress kept the number of 

INS agents static in the face of the overwhelming problem.46 

The chief vehicle for INS and for state and local participation in law 

enforcement was the Joint Terrorism Task Force (JTTF), first tried out in New 

York City in 1980 in response to a spate of incidents involving domestic terrorist organizations.This task force was managed by the NewYork Field Office 

of the FBI,and its existence provided an opportunity to exchange information 

and,as happened after the firstWorldTrade Center bombing,to enlist local officers, as well as other agency representatives, as partners in the FBI investigation.The FBI expanded the number of JTTFs throughout the 1990s, and by 
82 THE 9/11 COMMISSION REPORT 

9/11 there were 34.While useful, the JTTFs had limitations.They set priorities in accordance with regional and field office concerns, and most were not 

fully staffed. Many state and local entities believed they had little to gain from 

having a full-time representative on a JTTF.47 

Other federal law enforcement resources, also not seriously enlisted for 

counterterrorism, were to be found in the Treasury Department. 

Treasury housed the Secret Service, the Customs Service, and the Bureau 

of Alcohol,Tobacco,and Firearms. Given the Secret Service’s mission to protect the president and other high officials, its agents did become involved with 

those of the FBI whenever terrorist assassination plots were rumored. 

The Customs Service deployed agents at all points of entry into the 

United States. Its agents worked alongside INS agents, and the two groups 

sometimes cooperated. In the winter of 1999–2000, as will be detailed in 

chapter 6, questioning by an especially alert Customs inspector led to the 

arrest of an al Qaeda terrorist whose apparent mission was to bomb Los 

Angeles International Airport. 

The Bureau of Alcohol,Tobacco, and Firearms was used on occasion by the 

FBI as a resource.The ATF’s laboratories and analysis were critical to the investigation of the February 1993 bombing of theWorldTrade Center and the April 

1995 bombing of the Alfred P. Murrah Federal Building in Oklahoma City.48 

Before 9/11,with the exception of one portion of the FBI, very little of the 

sprawling U.S. law enforcement community was engaged in countering terrorism. Moreover, law enforcement could be effective only after specific individuals were identified, a plot had formed, or an attack had already occurred. 

Responsible individuals had to be located, apprehended, and transported back 

to a U.S. court for prosecution.As FBI agents emphasized to us, the FBI and 

the Justice Department do not have cruise missiles.They declare war by indicting someone.They took on the lead role in addressing terrorism because they 

were asked to do so.49 

3.3 . . .AND IN THE FEDERAL AVIATION 

ADMINISTRATION 

The Federal Aviation Administration (FAA) within the Department of Transportation had been vested by Congress with the sometimes conflicting mandate of regulating the safety and security of U.S. civil aviation while also 

promoting the civil aviation industry.The FAA had a security mission to protect the users of commercial air transportation against terrorism and other 

criminal acts.In the years before 9/11,the FAA perceived sabotage as a greater 

threat to aviation than hijacking. First, no domestic hijacking had occurred in 

a decade. Second, the commercial aviation system was perceived as more vulnerable to explosives than to weapons such as firearms. Finally, explosives were 
COUNTERTERRORISM EVOLVES 83 

perceived as deadlier than hijacking and therefore of greater consequence. In 

1996,a presidential commission on aviation safety and security chaired byVice 

President Al Gore reinforced the prevailing concern about sabotage and explosives on aircraft.The Gore Commission also flagged, as a new danger, the possibility of attack by surface-to-air missiles. Its 1997 final report did not discuss 

the possibility of suicide hijackings.50 

The FAA set and enforced aviation security rules, which airlines and airports were required to implement.The rules were supposed to produce a “layered” system of defense.This meant that the failure of any one layer of security 

would not be fatal, because additional layers would provide backup security. 

But each layer relevant to hijackings—intelligence, passenger prescreening, 

checkpoint screening, and onboard security—was seriously flawed prior to 

9/11.Taken together, they did not stop any of the 9/11 hijackers from getting 

on board four different aircraft at three different airports.51 

The FAA’s policy was to use intelligence to identify both specific plots and 

general threats to civil aviation security, so that the agency could develop and 

deploy appropriate countermeasures. The FAA’s 40-person intelligence unit 

was supposed to receive a broad range of intelligence data from the FBI, CIA, 

and other agencies so that it could make assessments about the threat to aviation. But the large volume of data contained little pertaining to the presence 

and activities of terrorists in the United States. For example, information on 

the FBI’s effort in 1998 to assess the potential use of flight training by terrorists and the Phoenix electronic communication of 2001 warning of radical 

Middle Easterners attending flight school were not passed to FAA headquarters. Several top FAA intelligence officials called the domestic threat picture a 

serious blind spot.52 

Moreover, the FAA’s intelligence unit did not receive much attention from 

the agency’s leadership.Neither Administrator Jane Garvey nor her deputy routinely reviewed daily intelligence,and what they did see was screened for them. 

She was unaware of a great amount of hijacking threat information from her 

own intelligence unit, which, in turn, was not deeply involved in the agency’s 

policymaking process.Historically,decisive security action took place only after 

a disaster had occurred or a specific plot had been discovered.53 

The next aviation security layer was passenger prescreening. The FAA 

directed air carriers not to fly individuals known to pose a “direct” threat to 

civil aviation. But as of 9/11, the FAA’s “no-fly” list contained the names of 

just 12 terrorist suspects (including 9/11 mastermind Khalid Sheikh 

Mohammed), even though government watchlists contained the names of 

many thousands of known and suspected terrorists.This astonishing mismatch 

existed despite the Gore Commission’s having called on the FBI and CIA four 

years earlier to provide terrorist watchlists to improve prescreening.The longtime chief of the FAA’s civil aviation security division testified that he was not 

even aware of the State Department’sTIPOFF list of known and suspected ter-
84 THE 9/11 COMMISSION REPORT 

rorists (some 60,000 before 9/11) until he heard it mentioned during the 

Commission’s January 26, 2004, public hearing.The FAA had access to some 

TIPOFF data, but apparently found it too difficult to use.54 

The second part of prescreening called on the air carriers to implement an 

FAA-approved computerized algorithm (known as CAPPS, for Computer 

Assisted Passenger Prescreening System) designed to identify passengers whose 

profile suggested they might pose more than a minimal risk to aircraft. 

Although the algorithm included hijacker profile data, at that time only passengers checking bags were eligible to be selected by CAPPS for additional 

scrutiny. Selection entailed only having one’s checked baggage screened for 

explosives or held off the airplane until one had boarded. Primarily because of 

concern regarding potential discrimination and the impact on passenger 

throughput, “selectees” were no longer required to undergo extraordinary 

screening of their carry-on baggage as had been the case before the system was 

computerized in 1997.55 This policy change also reflected the perception that 

nonsuicide sabotage was the primary threat to civil aviation. 

Checkpoint screening was considered the most important and obvious layer 

of security. Walk-through metal detectors and X-ray machines operated by 

trained screeners were employed to stop prohibited items. Numerous government reports indicated that checkpoints performed poorly, often failing to 

detect even obvious FAA test items. Many deadly and dangerous items did not 

set off metal detectors, or were hard to distinguish in an X-ray machine from 

innocent everyday items.56 

While FAA rules did not expressly prohibit knives with blades under 4 

inches long,the airlines’ checkpoint operations guide (which was developed in 

cooperation with the FAA), explicitly permitted them.The FAA’s basis for this 

policy was (1) the agency did not consider such items to be menacing,(2) most 

local laws did not prohibit individuals from carrying such knives, and (3) such 

knives would have been difficult to detect unless the sensitivity of metal detectors had been greatly increased. A proposal to ban knives altogether in 1993 

had been rejected because small cutting implements were difficult to detect and 

the number of innocent “alarms” would have increased significantly, exacerbating congestion problems at checkpoints.57 

Several years prior to 9/11, an FAA requirement for screeners to conduct 

“continuous” and “random” hand searches of carry-on luggage at checkpoints 

had been replaced by explosive trace detection or had simply become ignored 

by the air carriers. Therefore, secondary screening of individuals and their 

carry-on bags to identify weapons (other than bombs) was nonexistent, except 

for passengers who triggered the metal detectors.Even when small knives were 

detected by secondary screening, they were usually returned to the traveler. 

Reportedly, the 9/11 hijackers were instructed to use items that would be 

undetectable by airport checkpoints.58 

In the pre-9/11 security system, the air carriers played a major role.As the 
COUNTERTERRORISM EVOLVES 85 

Inspector General of the Department ofTransportation told us,there were great 

pressures from the air carriers to control security costs and to “limit the impact 

of security requirements on aviation operations,so that the industry could concentrate on its primary mission of moving passengers and aircraft. . . . [T]hose 

counterpressures in turn manifested themselves as significant weaknesses in 

security.”A longtime FAA security official described the air carriers’approach 

to security regulation as “decry, deny and delay” and told us that while “the air 

carriers had seen the enlightened hand of self-interest with respect to safety, 

they hadn’t seen it in the security arena.”59 

The final layer, security on board commercial aircraft, was not designed to 

counter suicide hijackings.The FAA-approved “Common Strategy” had been 

elaborated over decades of experience with scores of hijackings, beginning in 

the 1960s. It taught flight crews that the best way to deal with hijackers was to 

accommodate their demands, get the plane to land safely, and then let law 

enforcement or the military handle the situation. According to the FAA, the 

record had shown that the longer a hijacking persisted, the more likely it was 

to end peacefully.The strategy operated on the fundamental assumption that 

hijackers issue negotiable demands (most often for asylum or the release of prisoners) and that, as one FAA official put it,“suicide wasn’t in the game plan” of 

hijackers. FAA training material provided no guidance for flight crews should 

violence occur.60 

This prevailing Common Strategy of cooperation and nonconfrontation 

meant that even a hardened cockpit door would have made little difference in 

a hijacking.As the chairman of the Security Committee of the Air Line Pilots 

Association observed when proposals were made in early 2001 to install reinforced cockpit doors in commercial aircraft,“Even if you make a vault out of 

the door, if they have a noose around my flight attendant’s neck, I’m going to 

open the door.” Prior to 9/11, FAA regulations mandated that cockpit doors 

permit ready access into and out of the cockpit in the event of an emergency. 

Even so, rules implemented in the 1960s required air crews to keep the cockpit door closed and locked in flight.This requirement was not always observed 

or vigorously enforced.61 

As for law enforcement, there were only 33 armed and trained federal air 

marshals as of 9/11.They were not deployed on U.S. domestic flights, except 

when in transit to provide security on international departures. This policy 

reflected the FAA’s view that domestic hijacking was in check—a view held 

confidently as no terrorist had hijacked a U.S. commercial aircraft anywhere in 

the world since 1986.62 

In the absence of any recent aviation security incident and without “specific and credible” evidence of a plot directed at civil aviation, the FAA’s leadership focused elsewhere, including on operational concerns and the 

ever-present issue of safety. FAA Administrator Garvey recalled that “every day 

in 2001 was like the day before Thanksgiving.” Heeding calls for improved air 
86 THE 9/11 COMMISSION REPORT 

service, Congress concentrated its efforts on a “passenger bill of rights,” to 

improve capacity, efficiency, and customer satisfaction in the aviation system. 

There was no focus on terrorism.63 

3.4 . . .AND IN THE INTELLIGENCE COMMUNITY 

The National Security Act of 1947 created the position of Director of Central 

Intelligence (DCI). Independent from the departments of Defense, State, Justice, 

and other policy departments,the DCI heads the U.S.intelligence community and 

provides intelligence to federal entities. 

The sole element of the intelligence community independent from a cabinet agency is the CIA.As an independent agency, it collects, analyzes, and disseminates intelligence from all sources.The CIA’s number one customer is the 

president of the United States, who also has the authority to direct it to conduct covert operations.64 Although covert actions represent a very small fraction of the Agency’s entire budget, these operations have at times been 

controversial and over time have dominated the public’s perception of the CIA. 

The DCI is confirmed by the Senate but is not technically a member of the 

president’s cabinet.The director’s power under federal law over the loose, confederated “intelligence community” is limited.65 He or she states the community’s priorities and coordinates development of intelligence agency budget 

requests for submission to Congress. 

This responsibility gives many the false impression that the DCI has line 

authority over the heads of these agencies and has the power to shift resources 

within these budgets as the need arises. Neither is true. In fact, the DCI’s real 

authority has been directly proportional to his personal closeness to the president, which has waxed and waned over the years, and to others in government, 

especially the secretary of defense. 

Intelligence agencies under the Department of Defense account for 

approximately 80 percent of all U.S. spending for intelligence, including some 

that supports a national customer base and some that supports specific Defense 

Department or military service needs.66 As they are housed in the Defense 

Department, these agencies are keenly attentive to the military’s strategic and 

tactical requirements. 

One of the intelligence agencies in Defense with a national customer base 

is the National Security Agency, which intercepts and analyzes foreign communications and breaks codes.The NSA also creates codes and ciphers to protect government information. Another is the recently renamed National 

Geospatial-Intelligence Agency (NGA), which provides and analyzes imagery 

and produces a wide array of products, including maps, navigation tools, and 

surveillance intelligence. A third such agency in Defense is the National 

Reconnaissance Office. It develops, procures, launches, and maintains in orbit 
COUNTERTERRORISM EVOLVES 87 

information-gathering satellites that serve other government agencies. 

The Defense Intelligence Agency supports the secretary of defense, Joint 

Chiefs of Staff,and military field commanders.It does some collection through 

human sources as well as some technical intelligence collection. The Army, 

Navy, Air Force, and Marine Corps have their own intelligence components 

that collect information, help them decide what weapons to acquire, and serve 

the tactical intelligence needs of their respective services. 

In addition to those from the Department of Defense,other elements in the 

intelligence community include the national security parts of the FBI; the 

Bureau of Intelligence and Research in the State Department; the intelligence 

component of the Treasury Department; the Energy Department’s Office of 

Intelligence and Counterintelligence, the former of which, through leveraging the expertise of the national laboratory system, has special competence in 

nuclear weapons; the Office of Intelligence of the Coast Guard; and, today, the 

Directorate of Intelligence Analysis and Infrastructure Protection in the 

Department of Homeland Security. 

The National Security Agency 

The National Security Agency’s intercepts of terrorist communications often 

set off alarms elsewhere in the government. Often, too, its intercepts are conclusive elements in the analyst’s jigsaw puzzle. NSA engineers build technical 

systems to break ciphers and to make sense of today’s complex signals environment. Its analysts listen to conversations between foreigners not meant for 

them.They also perform “traffic analysis”—studying technical communications 

systems and codes as well as foreign organizational structures, including those 

of terrorist organizations. 

Cold War adversaries used very hierarchical, familiar, and predictable military command and control methods.With globalization and the telecommunications revolution,and with loosely affiliated but networked adversaries using 

commercial devices and encryption, the technical impediments to signals collection grew at a geometric rate. At the same time, the end of the Cold War 

and the resultant cuts in national security funding forced intelligence agencies 

to cut systems and seek economies of scale.Modern adversaries are skilled users 

of communications technologies.The NSA’s challenges, and its opportunities, 

increased exponentially in “volume, variety, and velocity.”67 

The law requires the NSA to not deliberately collect data on U.S. citizens 

or on persons in the United States without a warrant based on foreign intelligence requirements. Also, the NSA was supposed to let the FBI know of any 

indication of crime, espionage, or “terrorist enterprise” so that the FBI could 

obtain the appropriate warrant. Later in this story, we will learn that while the 

NSA had the technical capability to report on communications with suspected 

terrorist facilities in the Middle East, the NSA did not seek FISA Court warrants to collect communications between individuals in the United States and 
88 THE 9/11 COMMISSION REPORT 

foreign countries, because it believed that this was an FBI role. It also did not 

want to be viewed as targeting persons in the United States and possibly violating laws that governed NSA’s collection of foreign intelligence.68 

An almost obsessive protection of sources and methods by the NSA, and its 

focus on foreign intelligence, and its avoidance of anything domestic would, as 

will be seen, be important elements in the story of 9/11. 

Technology as an Intelligence Asset and Liability 

The application of newly developed scientific technology to the mission of U.S. 

war fighters and national security decisionmakers is one of the great success stories of the twentieth century. It did not happen by accident. Recent wars have 

been waged and won decisively by brave men and women using advanced technology that was developed, authorized, and paid for by conscientious and diligent executive and legislative branch leaders many years earlier. 

The challenge of technology, however, is a daunting one. It is expensive, 

sometimes fails, and often can create problems as well as solve them. Some of 

the advanced technologies that gave us insight into the closed-off territories 

of the Soviet Union during the Cold War are of limited use in identifying and 

tracking individual terrorists. 

Terrorists,in turn,have benefited from this same rapid development of communication technologies.They simply could buy off the shelf and harvest the 

products of a $3 trillion a year telecommunications industry.They could acquire 

without great expense communication devices that were varied, global, 

instantaneous, complex, and encrypted. 

The emergence of the World Wide Web has given terrorists a much easier 

means of acquiring information and exercising command and control over 

their operations.The operational leader of the 9/11 conspiracy,Mohamed Atta, 

went online from Hamburg, Germany, to research U.S. flight schools.Targets 

of intelligence collection have become more sophisticated.These changes have 

made surveillance and threat warning more difficult. 

Despite the problems that technology creates,Americans’ love affair with it 

leads them to also regard it as the solution. But technology produces its best 

results when an organization has the doctrine, structure, and incentives to 

exploit it.For example, even the best information technology will not improve 

information sharing so long as the intelligence agencies’ personnel and security systems reward protecting information rather than disseminating it. 

The CIA 

The CIA is a descendant of the Office of Strategic Services (OSS),which President Roosevelt created early inWorldWar II after having first thought the FBI 

might take that role.The father of the OSS was William J.“Wild Bill” Donovan, a Wall Street lawyer. He recruited into the OSS others like himself—well 

traveled, well connected, well-to-do professional men and women.69 
COUNTERTERRORISM EVOLVES 89 

An innovation of Donovan’s,whose legacy remains part of U.S. intelligence 

today, was the establishment of a Research and Analysis Branch.There large 

numbers of scholars from U.S.universities pored over accounts from spies,communications intercepted by the armed forces, transcripts of radio broadcasts, 

and publications of all types, and prepared reports on economic, political, and 

social conditions in foreign theaters of operation. 

At the end of World War II, to Donovan’s disappointment, President Harry 

Truman dissolved the Office of Strategic Services.Four months later,the President directed that “all Federal foreign intelligence activities be planned, developed and coordinated so as to assure the most effective accomplishment of the 

intelligence mission related to the national security,” under a National Intelligence Authority consisting of the secretaries of State,War, and the Navy, and a 

personal representative of the president.This body was to be assisted by a Central Intelligence Group, made up of persons detailed from the departments of 

each of the members and headed by a Director of Central Intelligence.70 

Subsequently, President Truman agreed to the National Security Act of 

1947,which,among other things, established the Central Intelligence Agency, 

under the Director of Central Intelligence. Lobbying by the FBI, combined 

with fears of creating a U.S. Gestapo,71 led to the FBI’s being assigned responsibility for internal security functions and counterespionage. The CIA was 

specifically accorded “no police, subpoena, or law enforcement powers or 

internal security functions.”72 This structure built in tensions between the CIA 

and the Defense Department’s intelligence agencies,and between the CIA and 

the FBI. 

Clandestine and Covert Action. With this history, the CIA brought to the 

era of 9/11 many attributes of an elite organization, viewing itself as serving on 

the nation’s front lines to engage America’s enemies. Officers in its Clandestine 

Service,under what became the Directorate of Operations,fanned out into stations abroad. Each chief of station was a very important person in the organization, given the additional title of the DCI’s representative in that country. He 

(occasionally she) was governed by an operating directive that listed operational 

priorities issued by the relevant regional division of the Directorate, constrained 

by centrally determined allocations of resources. 

Because the conduct of espionage was a high-risk activity, decisions on the 

clandestine targeting, recruitment, handling, and termination of secret sources 

and the dissemination of collected information required Washington’s approval 

and action.But in this decentralized system,analogous in some ways to the culture of the FBI field offices in the United States, everyone in the Directorate 

of Operations presumed that it was the job of headquarters to support the field, 

rather than manage field activities. 

In the 1960s, the CIA suffered exposure of its botched effort to land Cuban 

exiles at the Bay of Pigs.TheVietnamWar brought on more criticism.A promi-
90 THE 9/11 COMMISSION REPORT 

nent feature of the Watergate era was investigations of the CIA by committees 

headed by Frank Church in the Senate and Otis Pike in the House.They published evidence that the CIA had secretly planned to assassinate Fidel Castro 

and other foreign leaders.The President had not taken plain responsibility for 

these judgments. CIA officials had taken most of the blame, saying they had 

done so in order to preserve the President’s “plausible deniability.”73 

After the Watergate era, Congress established oversight committees to 

ensure that the CIA did not undertake covert action contrary to basic American law. Case officers in the CIA’s Clandestine Service interpreted legislation, 

such as the Hughes-Ryan Amendment requiring that the president approve and 

report to Congress any covert action, as sending a message to them that covert 

action often leads to trouble and can severely damage one’s career. Controversies surrounding Central American covert action programs in the mid-1980s 

led to the indictment of several senior officers of the Clandestine Service.During the 1990s, tension sometimes arose, as it did in the effort against al Qaeda, 

between policymakers who wanted the CIA to undertake more aggressive 

covert action and wary CIA leaders who counseled prudence and making sure 

that the legal basis and presidential authorization for their actions were undeniably clear. 

The Clandestine Service felt the impact of the post–Cold War peace dividend, with cuts beginning in 1992. As the number of officers declined and 

overseas facilities were closed, the DCI and his managers responded to developing crises in the Balkans or in Africa by “surging,” or taking officers from 

across the service to use on the immediate problem. In many cases the surge 

officers had little familiarity with the new issues. Inevitably, some parts of the 

world and some collection targets were not fully covered, or not covered at all. 

This strategy also placed great emphasis on close relations with foreign liaison 

services, whose help was needed to gain information that the United States 

itself did not have the capacity to collect. 

The nadir for the Clandestine Service was in 1995, when only 25 trainees 

became new officers.74 In 1998, the DCI was able to persuade the administration and the Congress to endorse a long-range rebuilding program.It takes five 

to seven years of training, language study, and experience to bring a recruit up 

to full performance.75 

Analysis. The CIA’s Directorate of Intelligence retained some of its original 

character of a university gone to war. Its men and women tended to judge one 

another by the quantity and quality of their publications (in this case, classified 

publications).Apart from their own peers, they looked for approval and guidance to policymakers. During the 1990s and today, particular value is attached 

to having a contribution included in one of the classified daily “newspapers”— 

the Senior Executive Intelligence Brief—or, better still, selected for inclusion 

in the President’s Daily Brief.76 
COUNTERTERRORISM EVOLVES 91 

The CIA had been created to wage the Cold War. Its steady focus on one 

or two primary adversaries,decade after decade,had at least one positive effect: 

it created an environment in which managers and analysts could safely invest 

time and resources in basic research, detailed and reflective. Payoffs might not 

be immediate. But when they wrote their estimates, even in brief papers, they 

could draw on a deep base of knowledge. 

When the Cold War ended, those investments could not easily be reallocated to new enemies. The cultural effects ran even deeper. In a more fluid 

international environment with uncertain, changing goals and interests, intelligence managers no longer felt they could afford such a patient, strategic 

approach to long-term accumulation of intellectual capital. A university culture with its versions of books and articles was giving way to the culture of the 

newsroom. 

During the 1990s, the rise of round-the-clock news shows and the Internet 

reinforced pressure on analysts to pass along fresh reports to policymakers at an 

ever-faster pace,trying to add context or supplement what their customers were 

receiving from the media.Weaknesses in all-source and strategic analysis were 

highlighted by a panel, chaired by Admiral David Jeremiah, that critiqued the 

intelligence community’s failure to foresee the nuclear weapons tests by India 

and Pakistan in 1998, as well as by a 1999 panel, chaired by Donald Rumsfeld, 

that discussed the community’s limited ability to assess the ballistic missile threat 

to the United States. Both reports called attention to the dispersal of effort on 

too many priorities, the declining attention to the craft of strategic analysis, and 

security rules that prevented adequate sharing of information.Another ColdWar 

craft had been an elaborate set of methods for warning against surprise attack, 

but that too had faded in analyzing new dangers like terrorism.77 

Security. Another set of experiences that would affect the capacity of the CIA 

to cope with the new terrorism traced back to the early Cold War, when the 

Agency developed a concern, bordering on paranoia,about penetration by the 

Soviet KGB.James Jesus Angleton,who headed counterintelligence in the CIA 

until the early 1970s,became obsessed with the belief that the Agency harbored 

one or more Soviet “moles.”Although the pendulum swung back after Angleton’s forced retirement, it did not go very far. Instances of actual Soviet penetration kept apprehensions high.78 Then, in the early 1990s, came the Aldrich 

Ames espionage case,which intensely embarrassed the CIA.Though obviously 

unreliable,Ames had been protected and promoted by fellow officers while he 

paid his bills by selling to the Soviet Union the names of U.S. operatives and 

agents, a number of whom died as a result. 

The concern about security vastly complicated information sharing. Information was compartmented in order to protect it against exposure to skilled and 

technologically sophisticated adversaries. There were therefore numerous 

restrictions on handling information and a deep suspicion about sending infor-
92 THE 9/11 COMMISSION REPORT 

mation over newfangled electronic systems, like email, to other agencies of the 

U.S. government.79 

Security concerns also increased the difficulty of recruiting officers qualified for counterterrorism.Very few American colleges or universities offered 

programs in Middle Eastern languages or Islamic studies.The total number of 

undergraduate degrees granted in Arabic in all U.S. colleges and universities in 

2002 was six.80 Many who had traveled much outside the United States could 

expect a very long wait for initial clearance.Anyone who was foreign-born or 

had numerous relatives abroad was well-advised not even to apply.With budgets for the CIA shrinking after the end of the Cold War, it was not surprising 

that, with some notable exceptions, new hires in the Clandestine Service 

tended to have qualifications similar to those of serving officers: that is, they 

were suited for traditional agent recruitment or for exploiting liaison relationships with foreign services but were not equipped to seek or use assets inside 

the terrorist network. 

Early Counterterrorism Efforts 

In the 1970s and 1980s, terrorism had been tied to regional conflicts, mainly 

in the Middle East.The majority of terrorist groups either were sponsored by 

governments or, like the Palestine Liberation Organization,were militants trying to create governments. 

In the mid-1980s, on the basis of a report from a task force headed byVice 

President George Bush and after terrorist attacks at airports in Rome and 

Athens,the DCI created a Counterterrorist Center to unify activities across the 

Directorate of Operations and the Directorate of Intelligence.The Counterterrorist Center had representation from the FBI and other agencies.In the formal table of organization it reported to the DCI,but in fact most of the Center’s 

chiefs belonged to the Clandestine Service and usually looked for guidance to 

the head of the Directorate of Operations.81 

The Center stimulated and coordinated collection of information by CIA 

stations,compiled the results,and passed selected reports to appropriate stations, 

the Directorate of Intelligence analysts, other parts of the intelligence community,or to policymakers.The Center protected its bureaucratic turf.The Director of Central Intelligence had once had a national intelligence officer for 

terrorism to coordinate analysis; that office was abolished in the late 1980s and 

its duties absorbed in part by the Counterterrorist Center. Though analysts 

assigned to the Center produced a large number of papers, the focus was support to operations.A CIA inspector general’s report in 1994 criticized the Center’s capacity to provide warning of terrorist attacks.82 

Subsequent chapters will raise the issue of whether, despite tremendous talent, energy,and dedication,the intelligence community failed to do enough in 

coping with the challenge from Bin Ladin and al Qaeda.Confronted with such 

questions, managers in the intelligence community often responded that they 

had meager resources with which to work.83 
COUNTERTERRORISM EVOLVES 93 

Cuts in national security expenditures at the end of the Cold War led to 

budget cuts in the national foreign intelligence program from fiscal years 1990 

to 1996 and essentially flat budgets from fiscal years 1996 to 2000 (except for 

the so-called Gingrich supplemental to the FY1999 budget and two later, 

smaller supplementals).These cuts compounded the difficulties of the intelligence agencies. Policymakers were asking them to move into the digitized 

future to fight against computer-to-computer communications and modern 

communication systems, while maintaining capability against older systems, 

such as high-frequency radios and ultra-high- and very-high-frequency (line 

of sight) systems that work like old-style television antennas.Also, demand for 

imagery increased dramatically following the success of the 1991 Gulf War. 

Both these developments,in turn,placed a premium on planning the next generation of satellite systems, the cost of which put great pressure on the rest of 

the intelligence budget. As a result, intelligence agencies experienced staff 

reductions, affecting both operators and analysts.84 

Yet at least for the CIA, part of the burden in tackling terrorism arose from 

the background we have described: an organization capable of attracting 

extraordinarily motivated people but institutionally averse to risk, with its 

capacity for covert action atrophied, predisposed to restrict the distribution of 

information, having difficulty assimilating new types of personnel, and accustomed to presenting descriptive reportage of the latest intelligence.The CIA, 

to put it another way,needed significant change in order to get maximum effect 

in counterterrorism. President Clinton appointed George Tenet as DCI in 

1997, and by all accounts terrorism was a priority for him. But Tenet’s own 

assessment, when questioned by the Commission, was that in 2004, the CIA’s 

clandestine service was still at least five years away from being fully ready to 

play its counterterrorism role.85 And while Tenet was clearly the leader of the 

CIA, the intelligence community’s confederated structure left open the question of who really was in charge of the entire U.S. intelligence effort. 

3.5 . . .AND IN THE STATE DEPARTMENT AND THE 

DEFENSE DEPARTMENT 

The State Department 

The Commission asked Deputy Secretary of State Richard Armitage in 2004 

why the State Department had so long pursued what seemed, and ultimately 

proved, to be a hopeless effort to persuade the Taliban regime in Afghanistan 

to deport Bin Ladin. Armitage replied: “We do what the State Department 

does, we don’t go out and fly bombers, we don’t do things like that[;] . . . we 

do our part in these things.”86 

Fifty years earlier, the person in Armitage’s position would not have spoken 

of the Department of State as having such a limited role. Until the late 1950s, 

the department dominated the processes of advising the president and Con-
94 THE 9/11 COMMISSION REPORT 

gress on U.S.relations with the rest of the world.The National Security Council was created in 1947 largely as a result of lobbying from the Pentagon for a 

forum where the military could object if they thought the State Department 

was setting national objectives that the United States did not have the wherewithal to pursue. 

The State Department retained primacy until the 1960s, when the 

Kennedy and Johnson administrations turned instead to Robert McNamara’s 

Defense Department, where a mini–state department was created to analyze 

foreign policy issues. President Richard Nixon then concentrated policy planning and policy coordination in a powerful National Security Council staff, 

overseen by Henry Kissinger. 

In later years, individual secretaries of state were important figures, but the 

department’s role continued to erode. State came into the 1990s overmatched 

by the resources of other departments and with little support for its budget 

either in the Congress or in the president’s Office of Management and Budget. 

Like the FBI and the CIA’s Directorate of Operations,the State Department 

had a tradition of emphasizing service in the field over service in Washington. 

Even ambassadors, however, often found host governments not only making 

connections with the U.S. government through their own missions in Washington,but working through the CIA station or a Defense attaché.Increasingly, 

the embassies themselves were overshadowed by powerful regional commanders in chief reporting to the Pentagon.87 

Counterterrorism 

In the 1960s and 1970s, the State Department managed counterterrorism policy. It was the official channel for communication with the governments presumed to be behind the terrorists. Moreover, since terrorist incidents of this 

period usually ended in negotiations, an ambassador or other embassy official 

was the logical person to represent U.S. interests. 

Keeping U.S. diplomatic efforts against terrorism coherent was a recurring 

challenge. In 1976, at the direction of Congress, the department elevated its 

coordinator for combating terrorism to the rank equivalent to an assistant secretary of state.As an “ambassador at large,” this official sought to increase the 

visibility of counterterrorism matters within the department and to help integrate U.S. policy implementation among government agencies.The prolonged 

crisis of 1979–1981,when 53 Americans were held hostage at the U.S. embassy 

in Tehran, ended the State Department leadership in counterterrorism. President Carter’s assertive national security advisor, Zbigniew Brzezinski, took 

charge,and the coordination function remained thereafter in the White House. 

President Reagan’s second secretary of state,George Shultz,advocated active 

U.S.efforts to combat terrorism,often recommending the use of military force. 

Secretary of Defense CasparWeinberger opposed Shultz,who made little head-
COUNTERTERRORISM EVOLVES 95 

way against Weinberger, or even within his own department.Though Shultz 

elevated the status and visibility of counterterrorism coordination by appointing as coordinator first L. Paul Bremer and then Robert Oakley, both senior 

career ambassadors of high standing in the Foreign Service, the department 

continued to be dominated by regional bureaus for which terrorism was not a 

first-order concern. 

Secretaries of state after Shultz took less personal interest in the problem. 

Only congressional opposition prevented President Clinton’s first secretary of 

state, Warren Christopher, from merging terrorism into a new bureau that 

would have also dealt with narcotics and crime.The coordinator under Secretary Madeleine Albright told the Commission that his job was seen as a minor 

one within the department.88 Although the description of his status has been 

disputed, and Secretary Albright strongly supported the August 1998 strikes 

against Bin Ladin, the role played by the Department of State in counterterrorism was often cautionary before 9/11.This was a reflection of the reality 

that counterterrorism priorities nested within broader foreign policy aims of 

the U.S. government. 

State Department consular officers around the world, it should not be forgotten, were constantly challenged by the problem of terrorism, for they handled visas for travel to the United States. After it was discovered that Abdel 

Rahman, the Blind Sheikh, had come and gone almost at will, State initiated 

significant reforms to its watchlist and visa-processing policies. In 1993, Congress passed legislation allowing State to retain visa-processing fees for border 

security; those fees were then used by the department to fully automate the 

terrorist watchlist. By the late 1990s, State had created a worldwide, real-time 

electronic database of visa,law enforcement,and watchlist information,the core 

of the post-9/11 border screening systems. Still, as will be seen later, the system had many holes.89 

The Department of Defense 

The Department of Defense is the behemoth among federal agencies.With an 

annual budget larger than the gross domestic product of Russia,it is an empire. 

The Defense Department is part civilian, part military.The civilian secretary of 

defense has ultimate control, under the president.Among the uniformed military, the top official is the chairman of the Joint Chiefs of Staff, who is supported by a Joint Staff divided into standard military staff compartments—J-2 

(intelligence), J-3 (operations), and so on. 

Because of the necessary and demanding focus on the differing mission of 

each service, and their long and proud traditions, the Army, Navy, Air Force, 

and Marine Corps have often fought ferociously over roles and missions in war 

fighting and over budgets and posts of leadership.Two developments diminished this competition. 

The first was the passage by Congress in 1986 of the Goldwater-Nichols 
96 THE 9/11 COMMISSION REPORT 

Act, which, among other things, mandated that promotion to high rank 

required some period of duty with a different service or with a joint (i.e., 

multiservice) command.This had strong and immediate effects, loosening the 

loyalties of senior officers to their separate services and causing them to think 

more broadly about the military establishment as a whole.90 However, it also 

may have lessened the diversity of military advice and options presented to the 

president.The Goldwater-Nichols example is seen by some as having lessons 

applicable to lessening competition and increasing cooperation in other parts 

of the federal bureaucracy, particularly the law enforcement and intelligence 

communities. 

The second, related development was a significant transfer of planning and 

command responsibilities from the service chiefs and their staffs to the joint 

and unified commands outside of Washington, especially those for Strategic 

Forces and for four regions:Europe,the Pacific,the Center,and the South. Posts 

in these commands became prized assignments for ambitious officers, and the 

voices of their five commanders in chief became as influential as those of the 

service chiefs. 

Counterterrorism 

The Pentagon first became concerned about terrorism as a result of hostage 

taking in the 1970s. In June 1976, Palestinian terrorists seized an Air France 

plane and landed it at Entebbe in Uganda, holding 105 Israelis and other Jews 

as hostages.A special Israeli commando force stormed the plane, killed all the 

terrorists,and rescued all but one of the hostages.In October 1977,aWest German special force dealt similarly with a Lufthansa plane sitting on a tarmac in 

Mogadishu: every terrorist was killed, and every hostage brought back safely. 

The White House, members of Congress, and the news media asked the Pentagon whether the United States was prepared for similar action.The answer 

was no. The Army immediately set about creating the Delta Force, one of 

whose missions was hostage rescue. 

The first test for the new force did not go well. It came in April 1980 during the Iranian hostage crisis, when Navy helicopters with Marine pilots flew 

to a site known as Desert One, some 200 miles southeast of Tehran, to rendezvous with Air Force planes carrying Delta Force commandos and fresh fuel. 

Mild sandstorms disabled three of the helicopters,and the commander ordered 

the mission aborted. But foul-ups on the ground resulted in the loss of eight 

aircraft,five airmen,and three marines.Remembered as “Desert One,”this failure remained vivid for members of the armed forces. It also contributed to the 

later Goldwater-Nichols reforms. 

In 1983 came Hezbollah’s massacre of the Marines in Beirut.President Reagan quickly withdrew U.S. forces from Lebanon—a reversal later routinely 

cited by jihadists as evidence of U.S. weakness. A detailed investigation produced a list of new procedures that would become customary for forces 
COUNTERTERRORISM EVOLVES 97 

deployed abroad.They involved a number of defensive measures,including caution not only about strange cars and trucks but also about unknown aircraft 

overhead. “Force protection” became a significant claim on the time and 

resources of the Department of Defense. 

A decade later, the military establishment had another experience that 

evoked both Desert One and the withdrawal from Beirut.The first President 

Bush had authorized the use of U.S. military forces to ensure humanitarian 

relief in war-torn Somalia.Tribal factions interfered with the supply missions. 

By the autumn of 1993, U.S. commanders concluded that the main source of 

trouble was a warlord, Mohammed Farrah Aidid. An Army special force 

launched a raid on Mogadishu to capture him. In the course of a long night, 

two Black Hawk helicopters were shot down, 73 Americans were wounded, 

18 were killed, and the world’s television screens showed images of an American corpse dragged through the streets by exultant Somalis. Under pressure 

from Congress, President Clinton soon ordered the withdrawal of U.S. forces. 

“Black Hawk down” joined “Desert One” as a symbol among Americans in 

uniform, code phrases used to evoke the risks of daring exploits without maximum preparation, overwhelming force, and a well-defined mission. 

In 1995–1996, the Defense Department began to invest effort in planning 

how to handle the possibility of a domestic terrorist incident involving 

weapons of mass destruction (WMD).The idea of a domestic command for 

homeland defense began to be discussed in 1997, and in 1999 the Joint Chiefs 

developed a concept for the establishment of a domestic Unified Command. 

Congress killed the idea. Instead, the Department established the Joint Forces 

Command, located at Norfolk, Virginia, making it responsible for military 

response to domestic emergencies, both natural and man-made.91 

Pursuant to the Nunn-Lugar-Domenici Domestic Preparedness Program, 

the Defense Department began in 1997 to train first responders in 120 of the 

nation’s largest cities.As a key part of its efforts,Defense created National Guard 

WMD Civil Support Teams to respond in the event of a WMD terrorist incident.A total of 32 such National Guard teams were authorized by fiscal year 

2001. Under the command of state governors, they provided support to civilian agencies to assess the nature of the attack,offer medical and technical advice, 

and coordinate state and local responses.92 

The Department of Defense, like the Department of State, had a coordinator who represented the department on the interagency committee concerned 

with counterterrorism. By the end of President Clinton’s first term, this official had become the assistant secretary of defense for special operations and 

low-intensity conflict.93 

The experience of the 1980s had suggested to the military establishment 

that if it were to have a role in counterterrorism, it would be a traditional military role—to act against state sponsors of terrorism.And the military had what 

seemed an excellent example of how to do it. In 1986, a bomb went off at a 
98 THE 9/11 COMMISSION REPORT 

disco in Berlin, killing two American soldiers. Intelligence clearly linked the 

bombing to Libya’s Colonel Muammar Qadhafi. President Reagan ordered air 

strikes against Libya.The operation was not cost free:the United States lost two 

planes. Evidence accumulated later, including the 1988 bombing of Pan Am 

103, clearly showed that the operation did not curb Qadhafi’s interest in terrorism.However,it was seen at the time as a success.The lesson then taken from 

Libya was that terrorism could be stopped by the use of U.S. air power that 

inflicted pain on the authors or sponsors of terrorist acts. 

This lesson was applied, using Tomahawk missiles, early in the Clinton 

administration. George H.W. Bush was scheduled to visit Kuwait to be honored for his rescue of that country in the Gulf War of 1991. Kuwaiti security 

services warned Washington that Iraqi agents were planning to assassinate the 

former president. President Clinton not only ordered precautions to protect 

Bush but asked about options for a reprisal against Iraq.The Pentagon proposed 

12 targets for Tomahawk missiles. Debate in the White House and at the CIA 

about possible collateral damage pared the list down to three, then to one— 

Iraqi intelligence headquarters in central Baghdad. The attack was made at 

night, to minimize civilian casualties.Twenty-three missiles were fired. Other 

than one civilian casualty, the operation seemed completely successful: the 

intelligence headquarters was demolished. No further intelligence came in 

about terrorist acts planned by Iraq.94 

The 1986 attack in Libya and the 1993 attack on Iraq symbolized for the 

military establishment effective use of military power for counterterrorism— 

limited retaliation with air power,aimed at deterrence.What remained was the 

hard question of how deterrence could be effective when the adversary was a 

loose transnational network. 

3.6 . . .AND IN THE WHITE HOUSE 

Because coping with terrorism was not (and is not) the sole province of any 

component of the U.S. government, some coordinating mechanism is necessary.When terrorism was not a prominent issue, the State Department could 

perform this role.When the Iranian hostage crisis developed, this procedure 

went by the board:National Security Advisor Zbigniew Brzezinski took charge 

of crisis management. 

The Reagan administration continued and formalized the practice of having presidential staff coordinate counterterrorism. After the killing of the 

marines in Beirut, President Reagan signed National Security Directive 138, 

calling for a “shift . . . from passive to active defense measures” and reprogramming or adding new resources to effect the shift. It directed the State Department “to intensify efforts to achieve cooperation of other governments” and 

the CIA to “intensify use of liaison and other intelligence capabilities and also 
COUNTERTERRORISM EVOLVES 99 

to develop plans and capability to preempt groups and individuals planning 

strikes against U.S. interests.”95 

Speaking to the American Bar Association in July 1985, the President characterized terrorism as “an act of war” and declared:“There can be no place on 

earth left where it is safe for these monsters to rest, to train, or practice their 

cruel and deadly skills. We must act together, or unilaterally, if necessary to 

ensure that terrorists have no sanctuary—anywhere.”96 The air strikes against 

Libya were one manifestation of this strategy. 

Through most of President Reagan’s second term, the coordination of 

counterterrorism was overseen by a high-level interagency committee chaired 

by the deputy national security adviser. But the Reagan administration closed 

with a major scandal that cast a cloud over the notion that the White House 

should guide counterterrorism. 

President Reagan was concerned because Hezbollah was taking Americans 

hostage and periodically killing them. He was also constrained by a bill he 

signed into law that made it illegal to ship military aid to anticommunist Contra guerrillas in Nicaragua, whom he strongly supported. His national security 

adviser, Robert McFarlane,and McFarlane’s deputy,Admiral John Poindexter, 

thought the hostage problem might be solved and the U.S.position in the Middle East improved if the United States quietly negotiated with Iran about 

exchanging hostages for modest quantities of arms. Shultz and Weinberger, 

united for once, opposed McFarlane and Poindexter. 

A staffer for McFarlane and Poindexter, Marine Lieutenant Colonel Oliver 

North, developed a scheme to trade U.S. arms for hostages and divert the proceeds to the Contras to get around U.S. law. He may have had encouragement 

from Director of Central Intelligence William Casey.97 

When the facts were revealed in 1986 and 1987,it appeared to be the 1970s 

all over again: a massive abuse of covert action. Now, instead of stories about 

poisoned cigars and Mafia hit men,Americans heard testimony about a secret 

visit to Tehran by McFarlane, using an assumed name and bearing a chocolate 

cake decorated with icing depicting a key.An investigation by a special counsel resulted in the indictment of McFarlane, Poindexter, North, and ten others, including several high-ranking officers from the CIA’s Clandestine 

Service. The investigations spotlighted the importance of accountability and 

official responsibility for faithful execution of laws. For the story of 9/11, the 

significance of the Iran-Contra affair was that it made parts of the bureaucracy 

reflexively skeptical about any operating directive from the White House.98 

As the national security advisor’s function expanded, the procedures and 

structure of the advisor’s staff, conventionally called the National Security 

Council staff, became more formal.The advisor developed recommendations 

for presidential directives, differently labeled by each president. For President 

Clinton,they were to be Presidential Decision Directives;for President George 

W.Bush,National Security Policy Directives.These documents and many oth-
100 THE 9/11 COMMISSION REPORT 

ers requiring approval by the president worked their way through interagency 

committees usually composed of departmental representatives at the assistant 

secretary level or just below it.The NSC staff had senior directors who would 

sit on these interagency committees, often as chair, to facilitate agreement and 

to represent the wider interests of the national security advisor. 

When President Clinton took office, he decided right away to coordinate 

counterterrorism from the White House. On January 25, 1993, Mir Amal 

Kansi, an Islamic extremist from Pakistan, shot and killed two CIA employees 

at the main highway entrance to CIA headquarters in Virginia. (Kansi drove 

away and was captured abroad much later.) Only a month afterward came the 

World Trade Center bombing and,a few weeks after that,the Iraqi plot against 

former President Bush. 

President Clinton’s first national security advisor, Anthony Lake, had 

retained from the Bush administration the staffer who dealt with crime, narcotics, and terrorism (a portfolio often known as “drugs and thugs”), the veteran civil servant Richard Clarke.President Clinton and Lake turned to Clarke 

to do the staff work for them in coordinating counterterrorism. Before long, 

he would chair a midlevel interagency committee eventually titled the Counterterrorism Security Group (CSG).We will later tell of Clarke’s evolution as 

adviser on and, in time, manager of the U.S. counterterrorist effort. 

When explaining the missile strike against Iraq provoked by the plot to kill 

President Bush, President Clinton stated:“From the first days of our Revolution,America’s security has depended on the clarity of the message:Don’t tread 

on us.A firm and commensurate response was essential to protect our sovereignty, to send a message to those who engage in state-sponsored terrorism, to 

deter further violence against our people, and to affirm the expectation of civilized behavior among nations.”99 

In his State of the Union message in January 1995,President Clinton promised “comprehensive legislation to strengthen our hand in combating terrorists, whether they strike at home or abroad.” In February, he sent Congress 

proposals to extend federal criminal jurisdiction, to make it easier to deport 

terrorists, and to act against terrorist fund-raising. In early May, he submitted a 

bundle of strong amendments.The interval had seen the news from Tokyo in 

March that a doomsday cult,Aum Shinrikyo, had released sarin nerve gas in a 

subway,killing 12 and injuring thousands.The sect had extensive properties and 

laboratories in Japan and offices worldwide, including one in NewYork. Neither the FBI nor the CIA had ever heard of it. In April had come the bombing of the Murrah federal building in Oklahoma City; immediate suspicions 

that it had been the work of Islamists turned out to be wrong,and the bombers 

proved to be American antigovernment extremists named Timothy McVeigh 

and Terry Nichols. President Clinton proposed to amend his earlier proposals 

by increasing wiretap and electronic surveillance authority for the FBI,requiring that explosives carry traceable taggants, and providing substantial new 

money not only for the FBI and CIA but also for local police.100 
COUNTERTERRORISM EVOLVES 101 

President Clinton issued a classified directive in June 1995, Presidential 

Decision Directive 39, which said that the United States should “deter, defeat 

and respond vigorously to all terrorist attacks on our territory and against our 

citizens.”The directive called terrorism both a matter of national security and 

a crime,and it assigned responsibilities to various agencies.Alarmed by the incident in Tokyo, President Clinton made it the very highest priority for his own 

staff and for all agencies to prepare to detect and respond to terrorism that 

involved chemical, biological, or nuclear weapons.101 

During 1995 and 1996, President Clinton devoted considerable time to 

seeking cooperation from other nations in denying sanctuary to terrorists. He 

proposed significantly larger budgets for the FBI, with much of the increase 

designated for counterterrorism. For the CIA, he essentially stopped cutting 

allocations and supported requests for supplemental funds for counterterrorism.102 

When announcing his new national security team after being reelected in 

1996,President Clinton mentioned terrorism first in a list of several challenges 

facing the country.103 In 1998, after Bin Ladin’s fatwa and other alarms, President Clinton accepted a proposal from his national security advisor, Samuel 

“Sandy” Berger, and gave Clarke a new position as national coordinator for 

security, infrastructure protection, and counterterrorism. He issued two Presidential Decision Directives, numbers 62 and 63, that built on the assignments 

to agencies that had been made in Presidential Decision Directive 39; laid out 

ten program areas for counterterrorism; and enhanced, at least on paper, 

Clarke’s authority to police these assignments. Because of concerns especially 

on the part of Attorney General Reno, this new authority was defined in precise and limiting language.Clarke was only to “provide advice”regarding budgets and to “coordinate the development of interagency agreed guidelines” for 

action.104 

Clarke also was awarded a seat on the cabinet-level Principals Committee 

when it met on his issues—a highly unusual step for a White House staffer.His 

interagency body, the CSG, ordinarily reported to the Deputies Committee of 

subcabinet officials, unless Berger asked them to report directly to the principals. The complementary directive, number 63, defined the elements of the 

nation’s critical infrastructure and considered ways to protect it. Taken 

together, the two directives basically left the Justice Department and the FBI 

in charge at home and left terrorism abroad to the CIA,the State Department, 

and other agencies, under Clarke’s and Berger’s coordinating hands. 

Explaining the new arrangement and his concerns in another commencement speech, this time at the Naval Academy, in May 1998, the President said: 

First,we will use our new integrated approach to intensify the fight against 

all forms of terrorism: to capture terrorists, no matter where they hide; to 

work with other nations to eliminate terrorist sanctuaries overseas; to 

respond rapidly and effectively to protect Americans from terrorism at 
102 THE 9/11 COMMISSION REPORT 

home and abroad.Second,we will launch a comprehensive plan to detect, 

deter,and defend against attacks on our critical infrastructures,our power 

systems, water supplies, police, fire, and medical services, air traffic control, financial services, telephone systems, and computer networks. . . . 

Third,we will undertake a concerted effort to prevent the spread and use 

of biological weapons and to protect our people in the event these terrible weapons are ever unleashed by a rogue state, a terrorist group, or an 

international criminal organization. . . . Finally, we must do more to protect our civilian population from biological weapons.105 

Clearly, the President’s concern about terrorism had steadily risen.That 

heightened worry would become even more obvious early in 1999, when 

he addressed the National Academy of Sciences and presented his most 

somber account yet of what could happen if the United States were hit, 

unprepared, by terrorists wielding either weapons of mass destruction or 

potent cyberweapons. 

3.7 . . .AND IN THE CONGRESS 

Since the beginning of the Republic,few debates have been as hotly contested 

as the one over executive versus legislative powers.At the Constitutional Convention, the founders sought to create a strong executive but check its powers. 

They left those powers sufficiently ambiguous so that room was left for Congress and the president to struggle over the direction of the nation’s security 

and foreign policies. 

The most serious question has centered on whether or not the president 

needs congressional authorization to wage war. The current status of that 

debate seems to have settled into a recognition that a president can deploy military forces for small and limited operations, but needs at least congressional 

support if not explicit authorization for large and more open-ended military 

operations. 

This calculus becomes important in this story as both President Clinton and 

President Bush chose not to seek a declaration of war on Bin Ladin after he 

had declared and begun to wage war on us, a declaration that they did not 

acknowledge publicly. Not until after 9/11 was a congressional authorization 

sought. 

The most substantial change in national security oversight in Congress took 

place following World War II.The Congressional Reorganization Act of 1946 

created the modern Armed Services committees that have become so powerful today. One especially noteworthy innovation was the creation of the Joint 

House-Senate Atomic Energy Committee,which is credited by many with the 

development of our nuclear deterrent capability and was also criticized for 

wielding too much power relative to the executive branch. 
COUNTERTERRORISM EVOLVES 103 

Ironically, this committee was eliminated in the 1970s as Congress was 

undertaking the next most important reform of oversight in response to the 

Church and Pike investigations into abuses of power. In 1977, the House and 

Senate created select committees to exercise oversight of the executive 

branch’s conduct of intelligence operations. 

The Intelligence Committees 

The House and Senate select committees on intelligence share some important characteristics.They have limited authorities.They do not have exclusive 

authority over intelligence agencies.Appropriations are ultimately determined 

by the Appropriations committees.The Armed Services committees exercise 

jurisdiction over the intelligence agencies within the Department of Defense 

(and,in the case of the Senate,over the Central Intelligence Agency).One consequence is that the rise and fall of intelligence budgets are tied directly to 

trends in defense spending. 

The president is required by law to ensure the congressional Intelligence 

committees are kept fully and currently informed of the intelligence activities 

of the United States.The committees allow the CIA to some extent to withhold information in order to protect sources,methods,and operations.The CIA 

must bring presidentially authorized covert action Findings and Memoranda 

of Notification to the Intelligence committees, and it must detail its failures. 

The committees conduct their most important work in closed hearings or 

briefings in which security over classified material can be maintained. 

Members of the Intelligence committees serve for a limited time, a restriction imposed by each chamber. Many members believe these limits prevent 

committee members from developing the necessary expertise to conduct effective oversight. 

Secrecy, while necessary, can also harm oversight.The overall budget of the 

intelligence community is classified,as are most of its activities.Thus,the Intelligence committees cannot take advantage of democracy’s best oversight 

mechanism: public disclosure. This makes them significantly different from 

other congressional oversight committees, which are often spurred into action 

by the work of investigative journalists and watchdog organizations. 

Adjusting to the Post–Cold War Era 

The unexpected and rapid end of the Cold War in 1991 created trauma in the 

foreign policy and national security community both in and out of government.While some criticized the intelligence community for failing to forecast 

the collapse of the Soviet Union (and used this argument to propose drastic 

cuts in intelligence agencies), most recognized that the good news of being 

relieved of the substantial burden of maintaining a security structure to meet 

the Soviet challenge was accompanied by the bad news of increased insecurity. 

In many directions, the community faced threats and intelligence challenges 

that it was largely unprepared to meet. 
104 THE 9/11 COMMISSION REPORT 

So did the intelligence oversight committees. New digitized technologies, 

and the demand for imagery and continued capability against older systems, 

meant the need to spend more on satellite systems at the expense of human 

efforts. In addition, denial and deception became more effective as targets 

learned from public sources what our intelligence agencies were doing.There 

were comprehensive reform proposals of the intelligence community, such as 

those offered by Senators Boren and McCurdy. That said, Congress still took 

too little action to address institutional weaknesses.106 

With the ColdWar over,and the intelligence community roiled by the Ames 

spy scandal, a presidential commission chaired first by former secretary of 

defense Les Aspin and later by former secretary of defense Harold Brown examined the intelligence community’s future. After it issued recommendations 

addressing the DCI’s lack of personnel and budget authority over the intelligence community,the Intelligence committees in 1996 introduced implementing legislation to remedy these problems. 

The Department of Defense and its congressional authorizing committees 

rose in opposition to the proposed changes.The President and DCI did not 

actively support these changes.Relatively small changes made in 1996 gave the 

DCI consultative authority and created a new deputy for management and 

assistant DCIs for collection and analysis.These reforms occurred only after the 

Senate Select Committee on Intelligence took the unprecedented step of 

threatening to bring down the defense authorization bill. Indeed, rather than 

increasing the DCI’s authorities over national intelligence,the 1990s witnessed 

movement in the opposite direction through, for example, the transfer of the 

CIA’s imaging analysis capability to the new imagery and mapping agency created within the Department of Defense. 

Congress Adjusts 

Congress as a whole, like the executive branch, adjusted slowly to the rise of 

transnational terrorism as a threat to national security. In particular, the growing threat and capabilities of Bin Ladin were not understood in Congress.As the 

most representative branch of the federal government, Congress closely tracks 

trends in what public opinion and the electorate identify as key issues. In the 

years before September 11, terrorism seldom registered as important.To the 

extent that terrorism did break through and engage the attention of the Congress as a whole, it would briefly command attention after a specific incident, 

and then return to a lower rung on the public policy agenda. 

Several points about Congress are worth noting. First, Congress always has 

a strong orientation toward domestic affairs. It usually takes on foreign policy 

and national security issues after threats are identified and articulated by the 

administration. In the absence of such a detailed—and repeated—articulation, 

national security tends not to rise very high on the list of congressional priorities.Presidents are selective in their use of political capital for international issues. 
COUNTERTERRORISM EVOLVES 105 

In the decade before 9/11, presidential discussion of and congressional and 

public attention to foreign affairs and national security were dominated by 

other issues—among them, Haiti, Bosnia, Russia, China, Somalia, Kosovo, 

NATO enlargement, the Middle East peace process, missile defense, and globalization.Terrorism infrequently took center stage; and when it did, the context was often terrorists’ tactics—a chemical, biological, nuclear, or computer 

threat—not terrorist organizations.107 

Second,Congress tends to follow the overall lead of the president on budget 

issues with respect to national security matters.There are often sharp arguments 

about individual programs and internal priorities, but by and large the overall 

funding authorized and appropriated by the Congress comes out close to the 

president’s request. This tendency was certainly illustrated by the downward 

trends in spending on defense, intelligence, and foreign affairs in the first part 

of the 1990s.The White House, to be sure, read the political signals coming 

from Capitol Hill, but the Congress largely acceded to the executive branch’s 

funding requests.In the second half of the decade,Congress appropriated some 

98 percent of what the administration requested for intelligence programs.Apart 

from the Gingrich supplemental of $1.5 billion for overall intelligence programs in fiscal year 1999, the key decisions on overall allocation of resources 

for national security issues in the decade before 9/11—including counterterrorism funding—were made in the president’s Office of Management and Budget.108 

Third, Congress did not reorganize itself after the end of the Cold War to 

address new threats. Recommendations by the Joint Committee on the Organization of Congress were implemented, in part, in the House of Representatives after the 1994 elections, but there was no reorganization of national 

security functions.The Senate undertook no appreciable changes.Traditional 

issues—foreign policy, defense, intelligence—continued to be handled by 

committees whose structure remained largely unaltered, while issues such as 

transnational terrorism fell between the cracks.Terrorism came under the jurisdiction of at least 14 different committees in the House alone, and budget and 

oversight functions in the House and Senate concerning terrorism were also 

splintered badly among committees.Little effort was made to consider an integrated policy toward terrorism, which might range from identifying the threat 

to addressing vulnerabilities in critical infrastructure; and the piecemeal 

approach in the Congress contributed to the problems of the executive branch 

in formulating such a policy.109 

Fourth, the oversight function of Congress has diminished over time. In 

recent years, traditional review of the administration of programs and the 

implementation of laws has been replaced by “a focus on personal investigations, possible scandals, and issues designed to generate media attention.”The 

unglamorous but essential work of oversight has been neglected,and few members past or present believe it is performed well. DCI Tenet told us: “We ran 
106 THE 9/11 COMMISSION REPORT 

from threat to threat to threat. . . . [T]here was not a system in place to say,‘You 

got to go back and do this and this and this.’” Not just the DCI but the entire 

executive branch needed help from Congress in addressing the questions of 

counterterrorism strategy and policy,looking past day-to-day concerns.Members of Congress, however, also found their time spent on such everyday matters, or in looking back to investigate mistakes, and often missed the big 

questions—as did the executive branch. Staff tended as well to focus on 

parochial considerations, seeking to add or cut funding for individual (often 

small) programs, instead of emphasizing comprehensive oversight projects.110 

Fifth, on certain issues, other priorities pointed Congress in a direction that 

was unhelpful in meeting the threats that were emerging in the months leading up to 9/11. Committees with oversight responsibility for aviation focused 

overwhelmingly on airport congestion and the economic health of the airlines, 

not aviation security. Committees with responsibility for the INS focused on 

the Southwest border,not on terrorists. Justice Department officials told us that 

committees with responsibility for the FBI tightly restricted appropriations for 

improvements in information technology, in part because of concerns about 

the FBI’s ability to manage such projects. Committees responsible for South 

Asia spent the decade of the 1990s imposing sanctions on Pakistan,leaving presidents with little leverage to alter Pakistan’s policies before 9/11. Committees 

with responsibility for the Defense Department paid little heed to developing 

military responses to terrorism and stymied intelligence reform.All committees found themselves swamped in the minutiae of the budget process,with little time for consideration of longer-term questions, or what many members 

past and present told us was the proper conduct of oversight.111 

Each of these trends contributed to what can only be described as Congress’s slowness and inadequacy in treating the issue of terrorism in the years 

before 9/11.The legislative branch adjusted little and did not restructure itself 

to address changing threats.112 Its attention to terrorism was episodic and splintered across several committees. Congress gave little guidance to executive 

branch agencies, did not reform them in any significant way, and did not systematically perform oversight to identify, address, and attempt to resolve the 

many problems in national security and domestic agencies that became apparent in the aftermath of 9/11. 

Although individual representatives and senators took significant steps, the 

overall level of attention in the Congress to the terrorist threat was low.We 

examined the number of hearings on terrorism from January 1998 to September 2001.The Senate Armed Services Committee held nine—four related to 

the attack on the USS Cole. The House Armed Services Committee also held 

nine, six of them by a special oversight panel on terrorism.The Senate Foreign 

Relations Committee and its House counterpart both held four.The Senate 

Select Committee on Intelligence, in addition to its annual worldwide threat 

hearing, held eight; its House counterpart held perhaps two exclusively 
COUNTERTERRORISM EVOLVES 107 

devoted to counterterrorism, plus the briefings by its terrorist working group. 

The Senate and House intelligence panels did not raise public and congressional 

attention on Bin Ladin and al Qaeda prior to the joint inquiry into the attacks 

of September 11, perhaps in part because of the classified nature of their work. 

Yet in the context of committees that each hold scores of hearings every year 

on issues in their jurisdiction, this list is not impressive.Terrorism was a second- or third-order priority within the committees of Congress responsible 

for national security.113 

In fact, Congress had a distinct tendency to push questions of emerging 

national security threats off its own plate, leaving them for others to consider. 

Congress asked outside commissions to do the work that arguably was at the 

heart of its own oversight responsibilities.114 Beginning in 1999, the reports of 

these commissions made scores of recommendations to address terrorism and 

homeland security but drew little attention from Congress. Most of their 

impact came after 9/11. 
4 

RESPONSES TO AL QAEDA’S 

INITIAL ASSAULTS 

4.1 BEFORE THE BOMBINGS IN KENYA 

AND TANZANIA 

Although the 1995 National Intelligence Estimate had warned of a new type 

of terrorism, many officials continued to think of terrorists as agents of states 

(Saudi Hezbollah acting for Iran against Khobar Towers) or as domestic criminals (Timothy McVeigh in Oklahoma City).As we pointed out in chapter 3, 

the White House is not a natural locus for program management.Hence, government efforts to cope with terrorism were essentially the work of individual agencies. 

President Bill Clinton’s counterterrorism Presidential Decision Directives 

in 1995 (no. 39) and May 1998 (no. 62) reiterated that terrorism was a national 

security problem,not just a law enforcement issue.They reinforced the authority of the National Security Council (NSC) to coordinate domestic as well as 

foreign counterterrorism efforts, through Richard Clarke and his interagency 

Counterterrorism Security Group (CSG). Spotlighting new concerns about 

unconventional attacks, these directives assigned tasks to lead agencies but did 

not differentiate types of terrorist threats.Thus,while Clarke might prod or push 

agencies to act,what actually happened was usually decided at the State Department, the Pentagon, the CIA, or the Justice Department.The efforts of these 

agencies were sometimes energetic and sometimes effective.Terrorist plots were 

disrupted and individual terrorists were captured.But the United States did not, 

before 9/11, adopt as a clear strategic objective the elimination of al Qaeda. 

Early Efforts against Bin Ladin 

Until 1996,hardly anyone in the U.S. government understood that Usama Bin 

Ladin was an inspirer and organizer of the new terrorism. In 1993, the CIA 

noted that he had paid for the training of some Egyptian terrorists in Sudan. 

The State Department detected his money in aid to theYemeni terrorists who 

108 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 109 

set a bomb in an attempt to kill U.S.troops in Aden in 1992. State Department 

sources even saw suspicious links with Omar Abdel Rahman, the “Blind 

Sheikh” in the NewYork area, commenting that Bin Ladin seemed “committed to financing ‘Jihads’ against ‘anti Islamic’ regimes worldwide.” After the 

department designated Sudan a state sponsor of terrorism in 1993, it put Bin 

Ladin on its TIPOFF watchlist, a move that might have prevented his getting 

a visa had he tried to enter the United States. As late as 1997, however, even 

the CIA’s Counterterrorist Center continued to describe him as an “extremist financier.”1 

In 1996, the CIA set up a special unit of a dozen officers to analyze intelligence on and plan operations against Bin Ladin. David Cohen, the head of the 

CIA’s Directorate of Operations, wanted to test the idea of having a “virtual 

station”—a station based at headquarters but collecting and operating against 

a subject much as stations in the field focus on a country.Taking his cue from 

National Security Advisor Anthony Lake,who expressed special interest in terrorist finance,Cohen formed his virtual station as a terrorist financial links unit. 

He had trouble getting any Directorate of Operations officer to run it;he finally 

recruited a former analyst who was then running the Islamic Extremist Branch 

of the Counterterrorist Center.This officer,who was especially knowledgeable 

about Afghanistan, had noticed a recent stream of reports about Bin Ladin and 

something called al Qaeda, and suggested to Cohen that the station focus on 

this one individual. Cohen agreed.Thus was born the Bin Ladin unit.2 

In May 1996, Bin Ladin left Sudan for Afghanistan.A few months later, as 

the Bin Ladin unit was gearing up, Jamal Ahmed al Fadl walked into a U.S. 

embassy in Africa, established his bona fides as a former senior employee of Bin 

Ladin,and provided a major breakthrough of intelligence on the creation,character,direction,and intentions of al Qaeda.Corroborating evidence came from 

another walk-in source at a different U.S.embassy.More confirmation was supplied later that year by intelligence and other sources, including material gathered by FBI agents and Kenyan police from an al Qaeda cell in Nairobi.3 

By 1997, officers in the Bin Ladin unit recognized that Bin Ladin was more 

than just a financier.They learned that al Qaeda had a military committee that 

was planning operations against U.S. interests worldwide and was actively trying to obtain nuclear material. Analysts assigned to the station looked at the 

information it had gathered and “found connections everywhere,” including 

links to the attacks on U.S. troops in Aden and Somalia in 1992 and 1993 and 

to the Manila air plot in the Philippines in 1994–1995.4 

The Bin Ladin station was already working on plans for offensive operations against Bin Ladin.These plans were directed at both physical assets and 

sources of finance. In the end, plans to identify and attack Bin Ladin’s money 

sources did not go forward.5 

In late 1995, when Bin Ladin was still in Sudan, the State Department and 

the CIA learned that Sudanese officials were discussing with the Saudi gov-
110 THE 9/11 COMMISSION REPORT 

ernment the possibility of expelling Bin Ladin.U.S.Ambassador Timothy Carney encouraged the Sudanese to pursue this course.The Saudis, however, did 

not want Bin Ladin, giving as their reason their revocation of his citizenship.6 

Sudan’s minister of defense, Fatih Erwa, has claimed that Sudan offered to 

hand Bin Ladin over to the United States.The Commission has found no credible evidence that this was so.Ambassador Carney had instructions only to push 

the Sudanese to expel Bin Ladin.Ambassador Carney had no legal basis to ask 

for more from the Sudanese since, at the time, there was no indictment outstanding.7 

The chief of the Bin Ladin station, whom we will call “Mike,” saw Bin 

Ladin’s move to Afghanistan as a stroke of luck.Though the CIA had virtually 

abandoned Afghanistan after the Soviet withdrawal, case officers had reestablished old contacts while tracking down Mir Amal Kansi, the Pakistani gunman who had murdered two CIA employees in January 1993.These contacts 

contributed to intelligence about Bin Ladin’s local movements, business activities, and security and living arrangements, and helped provide evidence that 

he was spending large amounts of money to help the Taliban.The chief of the 

Counterterrorist Center,whom we will call “Jeff,” told Director George Tenet 

that the CIA’s intelligence assets were “near to providing real-time information about Bin Ladin’s activities and travels in Afghanistan.” One of the contacts was a group associated with particular tribes among Afghanistan’s ethnic 

Pashtun community.8 

By the fall of 1997, the Bin Ladin unit had roughed out a plan for these 

Afghan tribals to capture Bin Ladin and hand him over for trial either in the 

United States or in an Arab country. In early 1998, the cabinet-level Principals 

Committee apparently gave the concept its blessing.9 

On their own separate track,getting information but not direction from the 

CIA, the FBI’s NewYork Field Office and the U.S.Attorney for the Southern 

District of New York were preparing to ask a grand jury to indict Bin Ladin. 

The Counterterrorist Center knew that this was happening.10 The eventual 

charge, conspiring to attack U.S. defense installations, was finally issued from 

the grand jury in June 1998—as a sealed indictment.The indictment was publicly disclosed in November of that year. 

When Bin Ladin moved to Afghanistan in May 1996, he became a subject 

of interest to the State Department’s South Asia bureau. At the time, as one 

diplomat told us, South Asia was seen in the department and the government 

generally as a low priority. In 1997, as Madeleine Albright was beginning her 

tenure as secretary of state, an NSC policy review concluded that the United 

States should pay more attention not just to India but also to Pakistan and 

Afghanistan.11 With regard to Afghanistan, another diplomat said, the United 

States at the time had “no policy.”12 

In the State Department, concerns about India-Pakistan tensions often 

crowded out attention to Afghanistan or Bin Ladin. Aware of instability and 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 111 

growing Islamic extremism in Pakistan, State Department officials worried most 

about an arms race and possible war between Pakistan and India.After May 1998, 

when both countries surprised the United States by testing nuclear weapons, 

these dangers became daily first-order concerns of the State Department.13 

In Afghanistan,the State Department tried to end the civil war that had continued since the Soviets’ withdrawal.The South Asia bureau believed it might 

have a carrot for Afghanistan’s warring factions in a project by the Union Oil 

Company of California (UNOCAL) to build a pipeline across the country. 

While there was probably never much chance of the pipeline actually being 

built, the Afghan desk hoped that the prospect of shared pipeline profits might 

lure faction leaders to a conference table. U.S. diplomats did not favor the Taliban over the rival factions. Despite growing concerns, U.S. diplomats were 

willing at the time, as one official said, to “give the Taliban a chance.”14 

Though Secretary Albright made no secret of thinking the Taliban “despicable,” the U.S. ambassador to the United Nations, Bill Richardson, led a delegation to South Asia—including Afghanistan—in April 1998. No U.S. official 

of such rank had been to Kabul in decades.Ambassador Richardson went primarily to urge negotiations to end the civil war. In view of Bin Ladin’s recent 

public call for all Muslims to kill Americans, Richardson asked the Taliban to 

expel Bin Ladin.They answered that they did not know his whereabouts. In 

any case, the Taliban said, Bin Ladin was not a threat to the United States.15 

In sum, in late 1997 and the spring of 1998, the lead U.S. agencies each pursued their own efforts against Bin Ladin.The CIA’s Counterterrorist Center was 

developing a plan to capture and remove him from Afghanistan. Parts of the Justice Department were moving toward indicting Bin Ladin, making possible a 

criminal trial in a NewYork court.Meanwhile,the State Department was focused 

more on lessening Indo-Pakistani nuclear tensions, ending the Afghan civil war, 

and ameliorating the Taliban’s human rights abuses than on driving out Bin 

Ladin. Another key actor, Marine General Anthony Zinni, the commander in 

chief of the U.S. Central Command, shared the State Department’s view.16 

The CIA Develops a Capture Plan 

Initially, the DCI’s Counterterrorist Center and its Bin Ladin unit considered 

a plan to ambush Bin Ladin when he traveled between Kandahar, the Taliban 

capital where he sometimes stayed the night, and his primary residence at the 

time,Tarnak Farms.After the Afghan tribals reported that they had tried such 

an ambush and failed,the Center gave up on it,despite suspicions that the tribals’ story might be fiction.Thereafter, the capture plan focused on a nighttime 

raid on Tarnak Farms.17 

A compound of about 80 concrete or mud-brick buildings surrounded by 

a 10-foot wall,Tarnak Farms was located in an isolated desert area on the outskirts of the Kandahar airport. CIA officers were able to map the entire site, 

identifying the houses that belonged to Bin Ladin’s wives and the one where 
112 THE 9/11 COMMISSION REPORT 

Bin Ladin himself was most likely to sleep.Working with the tribals,they drew 

up plans for the raid.They ran two complete rehearsals in the United States 

during the fall of 1997.18 

By early 1998, planners at the Counterterrorist Center were ready to come 

back to the White House to seek formal approval. Tenet apparently walked 

National Security Advisor Sandy Berger through the basic plan on February 13. 

One group of tribals would subdue the guards, enter Tarnak Farms stealthily, 

grab Bin Ladin, take him to a desert site outside Kandahar, and turn him over 

to a second group.This second group of tribals would take him to a desert landing zone already tested in the 1997 Kansi capture. From there, a CIA plane 

would take him to New York, an Arab capital, or wherever he was to be 

arraigned. Briefing papers prepared by the Counterterrorist Center acknowledged that hitches might develop. People might be killed, and Bin Ladin’s supporters might retaliate,perhaps taking U.S.citizens in Kandahar hostage.But the 

briefing papers also noted that there was risk in not acting.“Sooner or later,” 

they said,“Bin Ladin will attack U.S. interests, perhaps using WMD [weapons 

of mass destruction].”19 

Clarke’s Counterterrorism Security Group reviewed the capture plan for 

Berger. Noting that the plan was in a “very early stage of development,” the 

NSC staff then told the CIA planners to go ahead and, among other things, 

start drafting any legal documents that might be required to authorize the 

covert action.The CSG apparently stressed that the raid should target Bin Ladin 

himself, not the whole compound.20 

The CIA planners conducted their third complete rehearsal in March, and 

they again briefed the CSG. Clarke wrote Berger on March 7 that he saw the 

operation as “somewhat embryonic” and the CIA as “months away from doing 

anything.”21 

“Mike” thought the capture plan was “the perfect operation.” It required 

minimum infrastructure.The plan had now been modified so that the tribals 

would keep Bin Ladin in a hiding place for up to a month before turning him 

over to the United States—thereby increasing the chances of keeping the U.S. 

hand out of sight.“Mike” trusted the information from the Afghan network; 

it had been corroborated by other means, he told us.The lead CIA officer in 

the field, Gary Schroen, also had confidence in the tribals. In a May 6 cable to 

CIA headquarters, he pronounced their planning “almost as professional and 

detailed . . . as would be done by any U.S. military special operations element.” 

He and the other officers who had worked through the plan with the tribals 

judged it “about as good as it can be.” (By that, Schroen explained, he meant 

that the chance of capturing or killing Bin Ladin was about 40 percent.) 

Although the tribals thought they could pull off the raid, if the operation were 

approved by headquarters and the policymakers, Schroen wrote there was 

going to be a point when “we step back and keep our fingers crossed that the 

[tribals] prove as good (and as lucky) as they think they will be.”22 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 113 

Military officers reviewed the capture plan and, according to “Mike,” 

“found no showstoppers.”The commander of Delta Force felt “uncomfortable” 

with having the tribals hold Bin Ladin captive for so long,and the commander 

of Joint Special Operations Forces, Lieutenant General Michael Canavan, was 

worried about the safety of the tribals inside Tarnak Farms. General Canavan 

said he had actually thought the operation too complicated for the CIA—“out 

of their league”—and an effort to get results “on the cheap.” But a senior Joint 

Staff officer described the plan as “generally, not too much different than we 

might have come up with ourselves.” No one in the Pentagon, so far as we 

know, advised the CIA or the White House not to proceed.23 

In Washington,Berger expressed doubt about the dependability of the tribals. In his meeting with Tenet, Berger focused most, however, on the question 

of what was to be done with Bin Ladin if he were actually captured. He worried that the hard evidence against Bin Ladin was still skimpy and that there 

was a danger of snatching him and bringing him to the United States only to 

see him acquitted.24 

On May 18, CIA’s managers reviewed a draft Memorandum of Notification (MON),a legal document authorizing the capture operation.A 1986 presidential finding had authorized worldwide covert action against terrorism and 

probably provided adequate authority.But mindful of the old “rogue elephant” 

charge, senior CIA managers may have wanted something on paper to show 

that they were not acting on their own. 

Discussion of this memorandum brought to the surface an unease about 

paramilitary covert action that had become ingrained,at least among some CIA 

senior managers. James Pavitt, the assistant head of the Directorate of Operations, expressed concern that people might get killed;it appears he thought the 

operation had at least a slight flavor of a plan for an assassination. Moreover, he 

calculated that it would cost several million dollars.He was not prepared to take 

that money “out of hide,” and he did not want to go to all the necessary congressional committees to get special money.Despite Pavitt’s misgivings,the CIA 

leadership cleared the draft memorandum and sent it on to the National Security Council.25 

Counterterrorist Center officers briefed Attorney General Janet Reno and 

FBI Director Louis Freeh, telling them that the operation had about a 30 percent chance of success.The Center’s chief,“Jeff,” joined John O’Neill,the head 

of the FBI’s NewYork Field Office, in briefing Mary JoWhite, the U.S.Attorney for the Southern District of New York, and her staff.Though “Jeff ” also 

used the 30 percent success figure, he warned that someone would surely be 

killed in the operation.White’s impression from the NewYork briefing was that 

the chances of capturing Bin Ladin alive were nil.26 

From May 20 to 24, the CIA ran a final, graded rehearsal of the operation, 

spread over three time zones, even bringing in personnel from the region.The 

FBI also participated. The rehearsal went well. The Counterterrorist Center 
114 THE 9/11 COMMISSION REPORT 

planned to brief cabinet-level principals and their deputies the following week, 

giving June 23 as the date for the raid, with Bin Ladin to be brought out of 

Afghanistan no later than July 23.27 

On May 20, Director Tenet discussed the high risk of the operation with 

Berger and his deputies, warning that people might be killed, including Bin 

Ladin. Success was to be defined as the exfiltration of Bin Ladin out of 

Afghanistan.28 A meeting of principals was scheduled for May 29 to decide 

whether the operation should go ahead. 

The principals did not meet. On May 29,“Jeff ” informed “Mike” that he 

had just met with Tenet, Pavitt,and the chief of the Directorate’s Near Eastern 

Division.The decision was made not to go ahead with the operation.“Mike” 

cabled the field that he had been directed to “stand down on the operation for 

the time being.” He had been told, he wrote, that cabinet-level officials thought 

the risk of civilian casualties—“collateral damage”—was too high.They were 

concerned about the tribals’ safety, and had worried that “the purpose and 

nature of the operation would be subject to unavoidable misinterpretation and 

misrepresentation—and probably recriminations—in the event that Bin Ladin, 

despite our best intentions and efforts, did not survive.”29 

Impressions vary as to who actually decided not to proceed with the operation. Clarke told us that the CSG saw the plan as flawed. He was said to have 

described it to a colleague on the NSC staff as “half-assed” and predicted that 

the principals would not approve it. “Jeff ” thought the decision had been 

made at the cabinet level. Pavitt thought that it was Berger’s doing, though 

perhaps on Tenet’s advice.Tenet told us that given the recommendation of 

his chief operations officers, he alone had decided to “turn off ” the operation.He had simply informed Berger,who had not pushed back.Berger’s recollection was similar. He said the plan was never presented to the White 

House for a decision.30 

The CIA’s senior management clearly did not think the plan would work. 

Tenet’s deputy director of operations wrote to Berger a few weeks later that the 

CIA assessed the tribals’ ability to capture Bin Ladin and deliver him to U.S. 

officials as low.But working-level CIA officers were disappointed.Before it was 

canceled, Schroen described it as the “best plan we are going to come up with 

to capture [Bin Ladin] while he is in Afghanistan and bring him to justice.”31 

No capture plan before 9/11 ever again attained the same level of detail and 

preparation.The tribals’ reported readiness to act diminished.And Bin Ladin’s 

security precautions and defenses became more elaborate and formidable. 

At this time, 9/11 was more than three years away. It was the duty of Tenet 

and the CIA leadership to balance the risks of inaction against jeopardizing the 

lives of their operatives and agents.And they had reason to worry about failure: millions of dollars down the drain; a shoot-out that could be seen as an 

assassination;and, if there were repercussions in Pakistan, perhaps a coup.The 

decisions of the U.S. government in May 1998 were made, as Berger has put 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 115 

it, from the vantage point of the driver looking through a muddy windshield 

moving forward, not through a clean rearview mirror.32 

Looking for Other Options 

The Counterterrorist Center continued to track Bin Ladin and to contemplate 

covert action.The most hopeful possibility seemed now to lie in diplomacy— 

but not diplomacy managed by the Department of State, which focused primarily on India-Pakistan nuclear tensions during the summer of 1998.The CIA 

learned in the spring of 1998 that the Saudi government had quietly disrupted 

Bin Ladin cells in its country that were planning to attack U.S. forces with 

shoulder-fired missiles.They had arrested scores of individuals, with no publicity.When thanking the Saudis, Director Tenet took advantage of the opening to ask them to help against Bin Ladin. The response was encouraging 

enough that President Clinton made Tenet his informal personal representative to work with the Saudis on terrorism, and Tenet visited Riyadh in May 

and again in early June.33 

Saudi Crown Prince Abdullah, who had taken charge from the ailing King 

Fahd, promised Tenet an all-out secret effort to persuade the Taliban to expel 

Bin Ladin so that he could be sent to the United States or to another country 

for trial.The Kingdom’s emissary would be its intelligence chief, Prince Turki 

bin Faisal.Vice President Al Gore later added his thanks to those of Tenet, both 

making clear that they spoke with President Clinton’s blessing.Tenet reported 

that it was imperative to get an indictment against Bin Ladin.The New York 

grand jury issued its sealed indictment a few days later, on June 10.Tenet also 

recommended that no action be taken on other U.S.options,such as the covert 

action plan.34 

Prince Turki followed up in meetings during the summer with Mullah 

Omar and other Taliban leaders. Apparently employing a mixture of possible 

incentives and threats,Turki received a commitment that Bin Ladin would be 

expelled, but Mullah Omar did not make good on this promise.35 

On August 5, Clarke chaired a CSG meeting on Bin Ladin. In the discussion of what might be done,the note taker wrote,“there was a dearth of bright 

ideas around the table,despite a consensus that the [government] ought to pursue every avenue it can to address the problem.”36 

4.2 CRISIS:AUGUST 1998 

On August 7, 1998, National Security Advisor Berger woke President Clinton 

with a phone call at 5:35 A.M. to tell him of the almost simultaneous bombings of the U.S. embassies in Nairobi, Kenya, and Dar es Salaam,Tanzania. Suspicion quickly focused on Bin Ladin.Unusually good intelligence, chiefly from 
116 THE 9/11 COMMISSION REPORT 

the yearlong monitoring of al Qaeda’s cell in Nairobi,soon firmly fixed responsibility on him and his associates.37 

Debate about what to do settled very soon on one option:Tomahawk cruise 

missiles. Months earlier, after cancellation of the covert capture operation, 

Clarke had prodded the Pentagon to explore possibilities for military action. 

On June 2, General Hugh Shelton, the chairman of the Joint Chiefs of Staff, 

had directed General Zinni at Central Command to develop a plan, which he 

had submitted during the first week of July. Zinni’s planners surely considered 

the two previous times the United States had used force to respond to terrorism, the 1986 strike on Libya and the 1993 strike against Iraq.They proposed 

firing Tomahawks against eight terrorist camps in Afghanistan, including Bin 

Ladin’s compound at Tarnak Farms.38 After the embassy attacks, the Pentagon 

offered this plan to the White House. 

The day after the embassy bombings,Tenet brought to a principals meeting 

intelligence that terrorist leaders were expected to gather at a camp near 

Khowst,Afghanistan,to plan future attacks.According to Berger,Tenet said that 

several hundred would attend,including Bin Ladin.The CIA described the area 

as effectively a military cantonment, away from civilian population centers and 

overwhelmingly populated by jihadists. Clarke remembered sitting next to 

Tenet in a White House meeting,asking Tenet “You thinking what I’m thinking?” and his nodding “yes.”39 The principals quickly reached a consensus on 

attacking the gathering.The strike’s purpose was to kill Bin Ladin and his chief 

lieutenants.40 

Berger put in place a tightly compartmented process designed to keep all 

planning secret. On August 11, General Zinni received orders to prepare 

detailed plans for strikes against the sites in Afghanistan.The Pentagon briefed 

President Clinton about these plans on August 12 and 14.Though the principals hoped that the missiles would hit Bin Ladin, NSC staff recommended the 

strike whether or not there was firm evidence that the commanders were at 

the facilities.41 

Considerable debate went to the question of whether to strike targets outside of Afghanistan, including two facilities in Sudan. One was a tannery 

believed to belong to Bin Ladin.The other was al Shifa, a Khartoum pharmaceutical plant, which intelligence reports said was manufacturing a precursor 

ingredient for nerve gas with Bin Ladin’s financial support.The argument for 

hitting the tannery was that it could hurt Bin Ladin financially.The argument 

for hitting al Shifa was that it would lessen the chance of Bin Ladin’s having 

nerve gas for a later attack.42 

Ever since March 1995, American officials had had in the backs of their 

minds Aum Shinrikyo’s release of sarin nerve gas in the Tokyo subway. President Clinton himself had expressed great concern about chemical and biological terrorism in the United States. Bin Ladin had reportedly been heard to 

speak of wanting a “Hiroshima”and at least 10,000 casualties.The CIA reported 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 117 

that a soil sample from the vicinity of the al Shifa plant had tested positive for 

EMPTA,a precursor chemical forVX,a nerve gas whose lone use was for mass 

killing.Two days before the embassy bombings, Clarke’s staff wrote that Bin 

Ladin “has invested in and almost certainly has access toVX produced at a plant 

in Sudan.”43 Senior State Department officials believed that they had received 

a similar verdict independently, though they and Clarke’s staff were probably 

relying on the same report. Mary McCarthy, the NSC senior director responsible for intelligence programs,initially cautioned Berger that the “bottom line” 

was that “we will need much better intelligence on this facility before we seriously consider any options.” She added that the link between Bin Ladin and al 

Shifa was “rather uncertain at this point.” Berger has told us that he thought 

about what might happen if the decision went against hitting al Shifa,and nerve 

gas was used in a New York subway two weeks later.44 

By the early hours of the morning of August 20, President Clinton and all 

his principal advisers had agreed to strike Bin Ladin camps in Afghanistan near 

Khowst,as well as hitting al Shifa.The President took the Sudanese tannery off 

the target list because he saw little point in killing uninvolved people without 

doing significant harm to Bin Ladin. The principal with the most qualms 

regarding al Shifa was Attorney General Reno. She expressed concern about 

attacking two Muslim countries at the same time. Looking back, she said that 

she felt the “premise kept shifting.”45 

Later on August 20, Navy vessels in the Arabian Sea fired their cruise missiles.Though most of them hit their intended targets, neither Bin Ladin nor 

any other terrorist leader was killed.Berger told us that an after-action review 

by Director Tenet concluded that the strikes had killed 20–30 people in the 

camps but probably missed Bin Ladin by a few hours.Since the missiles headed 

for Afghanistan had had to cross Pakistan, the Vice Chairman of the Joint 

Chiefs was sent to meet with Pakistan’s army chief of staff to assure him the 

missiles were not coming from India. Officials in Washington speculated that 

one or another Pakistani official might have sent a warning to the Taliban or 

Bin Ladin.46 

The air strikes marked the climax of an intense 48-hour period in which 

Berger notified congressional leaders, the principals called their foreign counterparts,and President Clinton flew back from his vacation on Martha’s Vineyard to address the nation from the Oval Office. The President spoke to the 

congressional leadership from Air Force One,and he called British Prime Minister Tony Blair,Pakistani Prime Minister Nawaz Sharif,and Egyptian President 

Hosni Mubarak from the White House.47 House Speaker Newt Gingrich and 

Senate Majority Leader Trent Lott initially supported the President.The next 

month, Gingrich’s office dismissed the cruise missile attacks as “pinpricks.”48 

At the time,President Clinton was embroiled in the Lewinsky scandal,which 

continued to consume public attention for the rest of that year and the first 

months of 1999. As it happened, a popular 1997 movie, Wag the Dog, features a 
118 THE 9/11 COMMISSION REPORT 

president who fakes a war to distract public attention from a domestic scandal. 

Some Republicans in Congress raised questions about the timing of the strikes. 

Berger was particularly rankled by an editorial in the Economist that said that 

only the future would tell whether the U.S. missile strikes had “created 10,000 

new fanatics where there would have been none.”49 

Much public commentary turned immediately to scalding criticism that 

the action was too aggressive. The Sudanese denied that al Shifa produced 

nerve gas, and they allowed journalists to visit what was left of a seemingly 

harmless facility. President Clinton,Vice President Gore, Berger,Tenet, and 

Clarke insisted to us that their judgment was right, pointing to the soil sample evidence.No independent evidence has emerged to corroborate the CIA’s 

assessment.50 

Everyone involved in the decision had, of course, been aware of President 

Clinton’s problems. He told them to ignore them. Berger recalled the President saying to him “that they were going to get crap either way,so they should 

do the right thing.”51 All his aides testified to us that they based their advice 

solely on national security considerations.We have found no reason to question their statements. 

The failure of the strikes, the “wag the dog” slur, the intense partisanship of 

the period,and the nature of the al Shifa evidence likely had a cumulative effect 

on future decisions about the use of force against Bin Ladin. Berger told us that 

he did not feel any sense of constraint.52 

The period after the August 1998 embassy bombings was critical in shaping U.S. policy toward Bin Ladin.Although more Americans had been killed 

in the 1996 KhobarTowers attack,and many more in Beirut in 1983,the overall loss of life rivaled the worst attacks in memory.More ominous, perhaps,was 

the demonstration of an operational capability to coordinate two nearly simultaneous attacks on U.S. embassies in different countries. 

Despite the availability of information that al Qaeda was a global network, 

in 1998 policymakers knew little about the organization.The reams of new 

information that the CIA’s Bin Ladin unit had been developing since 1996 had 

not been pulled together and synthesized for the rest of the government. 

Indeed, analysts in the unit felt that they were viewed as alarmists even within 

the CIA. A National Intelligence Estimate on terrorism in 1997 had only 

briefly mentioned Bin Ladin, and no subsequent national estimate would 

authoritatively evaluate the terrorism danger until after 9/11. Policymakers 

knew there was a dangerous individual,Usama Bin Ladin,whom they had been 

trying to capture and bring to trial. Documents at the time referred to Bin 

Ladin “and his associates”or Bin Ladin and his “network.”They did not emphasize the existence of a structured worldwide organization gearing up to train 

thousands of potential terrorists.53 

In the critical days and weeks after the August 1998 attacks, senior policymakers in the Clinton administration had to reevaluate the threat posed by Bin 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 119 

Ladin.Was this just a new and especially venomous version of the ordinary terrorist threat America had lived with for decades, or was it radically new, posing a danger beyond any yet experienced? 

Even after the embassy attacks,Bin Ladin had been responsible for the deaths 

of fewer than 50 Americans, most of them overseas.An NSC staffer working 

for Richard Clarke told us the threat was seen as one that could cause hundreds of casualties, not thousands.54 Even officials who acknowledge a vital 

threat intellectually may not be ready to act on such beliefs at great cost or at 

high risk. 

Therefore,the government experts who believed that Bin Ladin and his network posed such a novel danger needed a way to win broad support for their 

views, or at least spotlight the areas of dispute.The Presidential Daily Brief and 

the similar, more widely circulated daily reports for high officials—consisting 

mainly of brief reports of intelligence “news” without much analysis or context—did not provide such a vehicle. The national intelligence estimate has 

often played this role, and is sometimes controversial for this very reason. It 

played no role in judging the threat posed by al Qaeda, either in 1998 or later. 

In the late summer and fall of 1998, the U.S. government also was worrying 

about the deployment of military power in two other ongoing conflicts.After 

years of war in the Balkans, the United States had finally committed itself to significant military intervention in 1995–1996.Already maintaining a NATO-led 

peacekeeping force in Bosnia, U.S. officials were beginning to consider major 

combat operations against Serbia to protect Muslim civilians in Kosovo from 

ethnic cleansing.Air strikes were threatened in October 1998;a full-scale NATO 

bombing campaign against Serbia was launched in March 1999.55 

In addition, the Clinton administration was facing the possibility of major 

combat operations against Iraq. Since 1996, the UN inspections regime had 

been increasingly obstructed by Saddam Hussein.The United States was threatening to attack unless unfettered inspections could resume. The Clinton 

administration eventually launched a large-scale set of air strikes against Iraq, 

Operation Desert Fox, in December 1998. These military commitments 

became the context in which the Clinton administration had to consider opening another front of military engagement against a new terrorist threat based 

in Afghanistan. 

A Follow-On Campaign? 

Clarke hoped the August 1998 missile strikes would mark the beginning of a 

sustained campaign against Bin Ladin. Clarke was, as he later admitted, 

“obsessed”with Bin Ladin,and the embassy bombings gave him new scope for 

pursuing his obsession.Terrorism had moved high up among the President’s 

concerns,and Clarke’s position had elevated accordingly.The CSG,unlike most 

standing interagency committees, did not have to report through the Deputies 

Committee. Although such a reporting relationship had been prescribed in 
120 THE 9/11 COMMISSION REPORT 

the May 1998 presidential directive (after expressions of concern by Attorney General Reno, among others), that directive contained an exception that 

permitted the CSG to report directly to the principals if Berger so elected. 

In practice, the CSG often reported not even to the full Principals Committee but instead to the so-called Small Group formed by Berger, consisting 

only of those principals cleared to know about the most sensitive issues connected with counterterrorism activities concerning Bin Ladin or the Khobar Towers investigation.56 

For this inner cabinet, Clarke drew up what he called “Political-Military 

Plan Delenda.”The Latin delenda, meaning that something “must be destroyed,” 

evoked the famous Roman vow to destroy its rival, Carthage.The overall goal 

of Clarke’s paper was to “immediately eliminate any significant threat to Americans”from the “Bin Ladin network.”57The paper called for diplomacy to deny 

Bin Ladin sanctuary; covert action to disrupt terrorist activities, but above all 

to capture Bin Ladin and his deputies and bring them to trial; efforts to dry up 

Bin Ladin’s money supply; and preparation for follow-on military action.The 

status of the document was and remained uncertain. It was never formally 

adopted by the principals, and participants in the Small Group now have little 

or no recollection of it. It did, however, guide Clarke’s efforts. 

The military component of Clarke’s plan was its most fully articulated element. He envisioned an ongoing campaign of strikes against Bin Ladin’s bases 

in Afghanistan or elsewhere, whenever target information was ripe.Acknowledging that individual targets might not have much value,he cautioned Berger 

not to expect ever again to have an assembly of terrorist leaders in his sights. 

But he argued that rolling attacks might persuade the Taliban to hand over Bin 

Ladin and, in any case, would show that the action in August was not a “oneoff ” event.It would show that the United States was committed to a relentless 

effort to take down Bin Ladin’s network.58 

Members of the Small Group found themselves unpersuaded of the merits 

of rolling attacks. Defense Secretary William Cohen told us Bin Ladin’s training camps were primitive, built with “rope ladders”; General Shelton called 

them “jungle gym” camps. Neither thought them worthwhile targets for very 

expensive missiles. President Clinton and Berger also worried about the Economist’s point—that attacks that missed Bin Ladin could enhance his stature and 

win him new recruits. After the United States launched air attacks against Iraq 

at the end of 1998 and against Serbia in 1999, in each case provoking worldwide criticism, Deputy National Security Advisor James Steinberg added the 

argument that attacks in Afghanistan offered “little benefit, lots of blowback 

against [a] bomb-happy U.S.”59 

During the last week of August 1998, officials began considering possible 

follow-on strikes. According to Clarke, President Clinton was inclined to 

launch further strikes sooner rather than later. On August 27, Under Secretary 

of Defense for Policy Walter Slocombe advised Secretary Cohen that the avail-
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 121 

able targets were not promising. The experience of the previous week, he 

wrote, “has only confirmed the importance of defining a clearly articulated 

rationale for military action”that was effective as well as justified.But Slocombe 

worried that simply striking some of these available targets did not add up to 

an effective strategy.60 

Defense officials at a lower level, in the Office of the Assistant Secretary for 

Special Operations and Low-Intensity Conflict, tried to meet Slocombe’s 

objections.They developed a plan that, unlike Clarke’s, called not for particular strikes but instead for a broad change in national strategy and in the institutional approach of the Department of Defense, implying a possible need for 

large-scale operations across the whole spectrum of U.S. military capabilities. 

It urged the department to become a lead agency in driving a national counterterrorism strategy forward, to “champion a national effort to take up the 

gauntlet that international terrorists have thrown at our feet.” The authors 

expressed concern that “we have not fundamentally altered our philosophy or 

our approach” even though the terrorist threat had grown.They outlined an 

eight-part strategy “to be more proactive and aggressive.” The future, they 

warned, might bring “horrific attacks,” in which case “we will have no choice 

nor, unfortunately, will we have a plan.”The assistant secretary,Allen Holmes, 

took the paper to Slocombe’s chief deputy, Jan Lodal, but it went no further. 

Its lead author recalls being told by Holmes that Lodal thought it was too 

aggressive. Holmes cannot recall what was said, and Lodal cannot remember 

the episode or the paper at all.61 

4.3 DIPLOMACY 

After the August missile strikes, diplomatic options to press the Taliban seemed 

no more promising than military options.The United States had issued a formal warning to the Taliban,and also to Sudan,that they would be held directly 

responsible for any attacks on Americans, wherever they occurred, carried out 

by the Bin Ladin network as long as they continued to provide sanctuary to 

it.62 

For a brief moment, it had seemed as if the August strikes might have 

shocked the Taliban into thinking of giving up Bin Ladin. On August 22, the 

reclusive Mullah Omar told a working-level State Department official that the 

strikes were counterproductive but added that he would be open to a dialogue 

with the United States on Bin Ladin’s presence in Afghanistan.63 Meeting in 

Islamabad with William Milam, the U.S. ambassador to Pakistan,Taliban delegates said it was against their culture to expel someone seeking sanctuary but 

asked what would happen to Bin Ladin should he be sent to Saudi Arabia.64 

Yet in September 1998, when the Saudi emissary, Prince Turki, asked Mullah Omar whether he would keep his earlier promise to expel Bin Ladin, the 
122 THE 9/11 COMMISSION REPORT 

Taliban leader said no. Both sides shouted at each other, with Mullah Omar 

denouncing the Saudi government.Riyadh then suspended its diplomatic relations with the Taliban regime. (Saudi Arabia, Pakistan, and the United Arab 

Emirates were the only countries that recognized the Taliban as the legitimate 

government of Afghanistan.) Crown Prince Abdullah told President Clinton 

and Vice President Gore about this when he visited Washington in late September. His account confirmed reports that the U.S. government had received 

independently.65 

Other efforts with the Saudi government centered on improving intelligence sharing and permitting U.S.agents to interrogate prisoners in Saudi custody.The history of such cooperation in 1997 and 1998 had been strained.66 

Several officials told us,in particular,that the United States could not get direct 

access to an important al Qaeda financial official, Madani al Tayyib, who had 

been detained by the Saudi government in 1997.67Though U.S.officials repeatedly raised the issue, the Saudis provided limited information. In his September 1998 meeting with Crown Prince Abdullah,Vice President Gore, while 

thanking the Saudi government for their responsiveness, renewed the request 

for direct U.S.access to Tayyib.68The United States never obtained this access. 

An NSC staff–led working group on terrorist finances asked the CIA in 

November 1998 to push again for access to Tayyib and to see “if it is possible 

to elaborate further on the ties between Usama bin Ladin and prominent individuals in Saudi Arabia,including especially the Bin Ladin family.”69 One result 

was two NSC-led interagency trips to Persian Gulf states in 1999 and 2000. 

During these trips the NSC,Treasury, and intelligence representatives spoke 

with Saudi officials, and later interviewed members of the Bin Ladin family, 

about Usama’s inheritance. The Saudis and the Bin Ladin family eventually 

helped in this particular effort and U.S. officials ultimately learned that Bin 

Ladin was not financing al Qaeda out of a personal inheritance.70 But Clarke 

was frustrated about how little the Agency knew, complaining to Berger that 

four years after “we first asked CIA to track down [Bin Ladin]’s finances” and 

two years after the creation of the CIA’s Bin Ladin unit,the Agency said it could 

only guess at how much aid Bin Ladin gave to terrorist groups, what were the 

main sources of his budget, or how he moved his money.71 

The other diplomatic route to get at Bin Ladin in Afghanistan ran through 

Islamabad.In the summer before the embassy bombings,the State Department 

had been heavily focused on rising tensions between India and Pakistan and 

did not aggressively challenge Pakistan on Afghanistan and Bin Ladin.But State 

Department counterterrorism officials wanted a stronger position; the department’s acting counterterrorism coordinator advised Secretary Albright to designate Pakistan as a state sponsor of terrorism, noting that despite high-level 

Pakistani assurances, the country’s military intelligence service continued 

“activities in support of international terrorism”by supporting attacks on civilian targets in Kashmir.This recommendation was opposed by the State Department’s South Asia bureau, which was concerned that it would damage already 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 123 

sensitive relations with Pakistan in the wake of the May 1998 nuclear tests by 

both Pakistan and India. Secretary Albright rejected the recommendation on 

August 5, 1998, just two days before the embassy bombings.72 She told us that, 

in general,putting the Pakistanis on the terrorist list would eliminate any influence the United States had over them.73 In October, an NSC counterterrorism official noted that Pakistan’s pro-Taliban military intelligence service had 

been training Kashmiri jihadists in one of the camps hit by U.S. missiles, leading to the death of Pakistanis.74 

After flying to Nairobi and bringing home the coffins of the American dead, 

Secretary Albright increased the department’s focus on counterterrorism. 

According to Ambassador Milam, the bombings were a “wake-up call,” and he 

soon found himself spending 45 to 50 percent of his time working the Taliban–Bin Ladin portfolio.75 But Pakistan’s military intelligence service, known 

as the ISID (Inter-Services Intelligence Directorate),was the Taliban’s primary 

patron, which made progress difficult. 

Additional pressure on the Pakistanis—beyond demands to press theTaliban 

on Bin Ladin—seemed unattractive to most officials of the State Department. 

Congressional sanctions punishing Pakistan for possessing nuclear arms prevented the administration from offering incentives to Islamabad.76 In the words 

of Deputy Secretary of State Strobe Talbott,Washington’s Pakistan policy was 

“stick-heavy.”Talbott felt that the only remaining sticks were additional sanctions that would have bankrupted the Pakistanis, a dangerous move that could 

have brought “total chaos”to a nuclear-armed country with a significant number of Islamic radicals.77 

The Saudi government,which had a long and close relationship with Pakistan and provided it oil on generous terms, was already pressing Sharif with 

regard to the Taliban and Bin Ladin.A senior State Department official concluded that Saudi Crown Prince Abdullah put “a tremendous amount of 

heat” on the Pakistani prime minister during the prince’s October 1998 visit 

to Pakistan.78 

The State Department urged President Clinton to engage the Pakistanis. 

Accepting this advice, President Clinton invited Sharif to Washington, where 

they talked mostly about India but also discussed Bin Ladin.After Sharif went 

home, the President called him and raised the Bin Ladin subject again.This 

effort elicited from Sharif a promise to talk with the Taliban.79 

Mullah Omar’s position showed no sign of softening. One intelligence 

report passed to Berger by the NSC staff quoted Bin Ladin as saying that Mullah Omar had given him a completely free hand to act in any country, though 

asking that he not claim responsibility for attacks in Pakistan or Saudi Arabia. 

Bin Ladin was described as grabbing his beard and saying emotionally, “By 

Allah, by God, the Americans will still be amazed.The so-called United States 

will suffer the same fate as the Russians.Their state will collapse, too.”80 

Debate in the State Department intensified after December 1998, when 

Michael Sheehan became counterterrorism coordinator. A onetime special 
124 THE 9/11 COMMISSION REPORT 

forces officer, he had worked with Albright when she was ambassador to the 

United Nations and had served on the NSC staff with Clarke. He shared 

Clarke’s obsession with terrorism,and had little hesitation about locking horns 

with the regional bureaus.Through every available channel, he repeated the 

earlier warning to the Taliban of the possible dire consequences—including 

military strikes—if Bin Ladin remained their guest and conducted additional 

attacks.Within the department, he argued for designating the Taliban regime a 

state sponsor of terrorism.This was technically difficult to do, for calling it a 

state would be tantamount to diplomatic recognition,which the United States 

had thus far withheld. But Sheehan urged the use of any available weapon 

against the Taliban. He told us that he thought he was regarded in the department as “a one-note Johnny nutcase.”81 

In early 1999, the State Department’s counterterrorism office proposed a 

comprehensive diplomatic strategy for all states involved in the Afghanistan 

problem, including Pakistan. It specified both carrots and hard-hitting sticks— 

among them, certifying Pakistan as uncooperative on terrorism.Albright said 

the original carrots and sticks listed in a decision paper for principals may not 

have been used as “described on paper” but added that they were used in other 

ways or in varying degrees. But the paper’s author,Ambassador Sheehan, was 

frustrated and complained to us that the original plan “had been watered down 

to the point that nothing was then done with it.”82 

The cautiousness of the South Asia bureau was reinforced when, in May 

1999, Pakistani troops were discovered to have infiltrated into an especially 

mountainous area of Kashmir. A limited war began between India and Pakistan, euphemistically called the “Kargil crisis,” as India tried to drive the Pakistani forces out.Patience with Pakistan was wearing thin,inside both the State 

Department and the NSC. Bruce Riedel, the NSC staff member responsible 

for Pakistan,wrote Berger that Islamabad was “behaving as a rogue state in two 

areas—backing Taliban/UBL terror and provoking war with India.”83 

Discussion within the Clinton administration on Afghanistan then concentrated on two main alternatives.The first, championed by Riedel and Assistant 

Secretary of State Karl Inderfurth, was to undertake a major diplomatic effort 

to end the Afghan civil war and install a national unity government.The second, favored by Sheehan, Clarke,and the CIA, called for labeling the Taliban a 

terrorist group and ultimately funneling secret aid to its chief foe, the Northern Alliance.This dispute would go back and forth throughout 1999 and ultimately become entangled with debate about enlisting the Northern Alliance 

as an ally for covert action.84 

Another diplomatic option may have been available:nurturing Afghan exile 

groups as a possible moderate governing alternative to theTaliban.In late 1999, 

Washington provided some support for talks among the leaders of exile Afghan 

groups, including the ousted Rome-based King Zahir Shah and Hamid 

Karzai, about bolstering anti-Taliban forces inside Afghanistan and linking the 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 125 

Northern Alliance with Pashtun groups. One U.S. diplomat later told us that 

the exile groups were not ready to move forward and that coordinating fractious groups residing in Bonn,Rome,and Cyprus proved extremely difficult.85 

Frustrated by the Taliban’s resistance, two senior State Department officials 

suggested asking the Saudis to offer the Taliban $250 million for Bin Ladin. 

Clarke opposed having the United States facilitate a “huge grant to a regime 

as heinous as the Taliban” and suggested that the idea might not seem attractive to either Secretary Albright or First Lady Hillary Rodham Clinton—both 

critics of the Taliban’s record on women’s rights.86The proposal seems to have 

quietly died. 

Within the State Department, some officials delayed Sheehan and Clarke’s 

push either to designateTaliban-controlled Afghanistan as a state sponsor of terrorism or to designate the regime as a foreign terrorist organization (thereby 

avoiding the issue of whether to recognize the Taliban as Afghanistan’s government). Sheehan and Clarke prevailed in July 1999, when President Clinton 

issued an executive order effectively declaring the Taliban regime a state sponsor of terrorism.87 In October, a UN Security Council Resolution championed by the United States added economic and travel sanctions.88 

With UN sanctions set to come into effect in November, Clarke wrote 

Berger that “the Taliban appear to be up to something.”89 Mullah Omar had 

shuffled his “cabinet” and hinted at Bin Ladin’s possible departure.Clarke’s staff 

thought his most likely destination would be Somalia; Chechnya seemed less 

appealing with Russia on the offensive.Clarke commented that Iraq and Libya 

had previously discussed hosting Bin Ladin, though he and his staff had their 

doubts that Bin Ladin would trust secular Arab dictators such as Saddam Hussein or Muammar Qadhafi. Clarke also raised the “remote possibility” of 

Yemen, which offered vast uncontrolled spaces. In November, the CSG discussed whether the sanctions had rattled the Taliban,who seemed “to be looking for a face-saving way out of the Bin Ladin issue.”90 

In fact none of the outside pressure had any visible effect on Mullah Omar, 

who was unconcerned about commerce with the outside world.Omar had virtually no diplomatic contact with theWest,since he refused to meet with nonMuslims.The United States learned that at the end of 1999,theTaliban Council 

of Ministers unanimously reaffirmed that their regime would stick by Bin 

Ladin.Relations between Bin Ladin and theTaliban leadership were sometimes 

tense, but the foundation was deep and personal.91 Indeed, Mullah Omar had 

executed at least one subordinate who opposed his pro–Bin Ladin policy.92 

The United States would try tougher sanctions in 2000.Working with Russia (a country involved in an ongoing campaign against Chechen separatists, 

some of whom received support from Bin Ladin),the United States persuaded 

the United Nations to adopt Security Council Resolution 1333, which 

included an embargo on arms shipments to the Taliban, in December 2000.93 

The aim of the resolution was to hit the Taliban where it was most sensitive— 
126 THE 9/11 COMMISSION REPORT 

on the battlefield against the Northern Alliance—and criminalize giving them 

arms and providing military “advisers,” which Pakistan had been doing.94 Yet 

the passage of the resolution had no visible effect on Omar, nor did it halt the 

flow of Pakistani military assistance to the Taliban.95 

U.S. authorities had continued to try to get cooperation from Pakistan in 

pressing the Taliban to stop sheltering Bin Ladin. President Clinton contacted 

Sharif again in June 1999, partly to discuss the crisis with India but also to urge 

Sharif, “in the strongest way I can,” to persuade the Taliban to expel Bin 

Ladin.96 The President suggested that Pakistan use its control over oil supplies 

to the Taliban and over Afghan imports through Karachi. Sharif suggested 

instead that Pakistani forces might try to capture Bin Ladin themselves. 

Though no one in Washington thought this was likely to happen, President 

Clinton gave the idea his blessing.97 

The President met with Sharif in Washington in early July. Though the 

meeting’s main purpose was to seal the Pakistani prime minister’s decision to 

withdraw from the Kargil confrontation in Kashmir, President Clinton complained about Pakistan’s failure to take effective action with respect to the Taliban and Bin Ladin. Sharif came back to his earlier proposal and won approval 

for U.S. assistance in training a Pakistani special forces team for an operation 

against Bin Ladin. Then,in October 1999,Sharif was deposed by General Pervez Musharraf, and the plan was terminated.98 

At first,the Clinton administration hoped that Musharraf’s coup might create an opening for action on Bin Ladin. A career military officer, Musharraf 

was thought to have the political strength to confront and influence the Pakistani military intelligence service, which supported the Taliban. Berger speculated that the new government might use Bin Ladin to buy concessions from 

Washington, but neither side ever developed such an initiative.99 

By late 1999,more than a year after the embassy bombings, diplomacy with 

Pakistan, like the efforts with the Taliban, had, according to Under Secretary 

of State Thomas Pickering,“borne little fruit.”100 

4.4 COVERT ACTION 

As part of the response to the embassy bombings, President Clinton signed a 

Memorandum of Notification authorizing the CIA to let its tribal assets use 

force to capture Bin Ladin and his associates. CIA officers told the tribals that 

the plan to capture Bin Ladin, which had been “turned off ” three months earlier,was back on.The memorandum also authorized the CIA to attack Bin Ladin 

in other ways. Also, an executive order froze financial holdings that could be 

linked to Bin Ladin.101 

The counterterrorism staff at CIA thought it was gaining a better understanding of Bin Ladin and his network. In preparation for briefing the Senate 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 127 

Select Committee on Intelligence on September 2,Tenet was told that the intelligence community knew more about Bin Ladin’s network“than about any other 

top tier terrorist organization.”102 

The CIA was using this knowledge to disrupt a number of Bin Ladin–associated cells.Working with Albanian authorities, CIA operatives had raided an al 

Qaeda forgery operation and another terrorist cell in Tirana.These operations 

may have disrupted a planned attack on the U.S. embassy in Tirana,and did lead 

to the rendition of a number of al Qaeda–related terrorist operatives.After the 

embassy bombings, there were arrests in Azerbaijan, Italy, and Britain. Several 

terrorists were sent to an Arab country.The CIA described working with FBI 

operatives to prevent a planned attack on the U.S. embassy in Uganda, and a 

number of suspects were arrested. On September 16, Abu Hajer, one of Bin 

Ladin’s deputies in Sudan and the head of his computer operations and weapons 

procurement, was arrested in Germany. He was the most important Bin Ladin 

lieutenant captured thus far.Clarke commented to Berger with satisfaction that 

August and September had brought the “greatest number of terrorist arrests in 

a short period of time that we have ever arranged/facilitated.”103 

Given the President’s August Memorandum of Notification, the CIA had 

already been working on new plans for using the Afghan tribals to capture Bin 

Ladin.During September and October,the tribals claimed to have tried at least 

four times to ambush Bin Ladin. Senior CIA officials doubted whether any of 

these ambush attempts had actually occurred. But the tribals did seem to have 

success in reporting where Bin Ladin was.104 

This information was more useful than it had been in the past; since the 

August missile strikes, Bin Ladin had taken to moving his sleeping place frequently and unpredictably and had added new bodyguards. Worst of all, al 

Qaeda’s senior leadership had stopped using a particular means of communication almost immediately after a leak to the Washington Times.105This made it 

much more difficult for the National Security Agency to intercept his conversations. But since the tribals seemed to know where Bin Ladin was or would 

be, an alternative to capturing Bin Ladin would be to mark his location and 

call in another round of missile strikes. 

On November 3, the Small Group met to discuss these problems, among 

other topics. Preparing Director Tenet for a Small Group meeting in midNovember,the Counterterrorist Center stressed,“At this point we cannot predict when or if a capture operation will be executed by our assets.”106 

U.S. counterterrorism officials also worried about possible domestic attacks. 

Several intelligence reports,some of dubious sourcing,mentioned Washington 

as a possible target. On October 26, Clarke’s CSG took the unusual step of 

holding a meeting dedicated to trying “to evaluate the threat of a terrorist attack 

in the United States by the Usama bin Ladin network.”107The CSG members 

were “urged to be as creative as possible in their thinking” about preventing a 

Bin Ladin attack on U.S. territory. Participants noted that while the FBI had 
128 THE 9/11 COMMISSION REPORT 

been given additional resources for such efforts, both it and the CIA were having problems exploiting leads by tracing U.S. telephone numbers and translating documents obtained in cell disruptions abroad. The Justice Department 

reported that the current guidelines from the Attorney General gave sufficient 

legal authority for domestic investigation and surveillance.108 

Though intelligence gave no clear indication of what might be afoot, some 

intelligence reports mentioned chemical weapons, pointing toward work at a 

camp in southern Afghanistan called Derunta.On November 4, 1998,the U.S. 

Attorney’s Office for the Southern District of New York unsealed its indictment of Bin Ladin, charging him with conspiracy to attack U.S. defense installations.The indictment also charged that al Qaeda had allied itself with Sudan, 

Iran, and Hezbollah.The original sealed indictment had added that al Qaeda 

had “reached an understanding with the government of Iraq that al Qaeda 

would not work against that government and that on particular projects,specifically including weapons development, al Qaeda would work cooperatively 

with the Government of Iraq.”109 This passage led Clarke, who for years had 

read intelligence reports on Iraqi-Sudanese cooperation on chemical weapons, 

to speculate to Berger that a large Iraqi presence at chemical facilities in Khartoum was “probably a direct result of the Iraq–Al Qida agreement.” Clarke 

added that VX precursor traces found near al Shifa were the “exact formula 

used by Iraq.”110This language about al Qaeda’s “understanding”with Iraq had 

been dropped, however, when a superseding indictment was filed in November 1998.111 

On Friday, December 4, 1998, the CIA included an article in the Presidential Daily Brief describing intelligence, received from a friendly government, 

about a threatened hijacking in the United States.This article was declassified 

at our request. 

The same day, Clarke convened a meeting of his CSG to discuss both the 

The following is the text of an item from the Presidential Daily Brief received by 

PresidentWilliam J.Clinton on December 4,1998.Redacted material is indicated 

in brackets. 

SUBJECT: Bin Ladin Preparing to Hijack US Aircraft and Other 

Attacks 

1. Reporting [—] suggests Bin Ladin and his allies are preparing for 

attacks in the US, including an aircraft hijacking to obtain the release of 

Shaykh ‘Umar ‘Abd al-Rahman, Ramzi Yousef, and Muhammad Sadiq 

‘Awda.One source quoted a senior member of the Gama’at al-Islamiyya 

(IG) saying that, as of late October, the IG had completed planning for 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 129 

an operation in the US on behalf of Bin Ladin, but that the operation 

was on hold.A senior Bin Ladin operative from Saudi Arabia was to visit 

IG counterparts in the US soon thereafter to discuss options—perhaps 

including an aircraft hijacking. 

•	 IG leader Islambuli in late September was planning to hijack a 

US airliner during the “next couple of weeks” to free ‘Abd alRahman and the other prisoners, according to what may be a 

different source. 

•	 The same source late last month said that Bin Ladin might 

implement plans to hijack US aircraft before the beginning of 

Ramadan on 20 December and that two members of the operational team had evaded security checks during a recent trial 

run at an unidentified New York airport. [—] 

2. Some members of the Bin Ladin network have received hijack training,according to various sources,but no group directly tied to Bin Ladin’s 

al-Qa’ida organization has ever carried out an aircraft hijacking.Bin Ladin 

could be weighing other types of operations against US aircraft.According to [—] the IG in October obtained SA-7 missiles and intended to 

move them from Yemen into Saudi Arabia to shoot down an Egyptian 

plane or, if unsuccessful, a US military or civilian aircraft. 

•	 A [—] in October told us that unspecified “extremist elements” 

in Yemen had acquired SA-7s. [—] 

3. [—] indicate the Bin Ladin organization or its allies are moving closer 

to implementing anti-US attacks at unspecified locations, but we do not 

know whether they are related to attacks on aircraft.A Bin Ladin associate in Sudan late last month told a colleague in Kandahar that he had 

shipped a group of containers to Afghanistan. Bin Ladin associates also 

talked about the movement of containers to Afghanistan before the East 

Africa bombings. 

•	 In other [—] Bin Ladin associates last month discussed picking 

up a package in Malaysia. One told his colleague in Malaysia 

that “they” were in the “ninth month [of pregnancy].” 

•	 An alleged Bin Ladin supporter in Yemen late last month 

remarked to his mother that he planned to work in “commerce” from abroad and said his impending “marriage,” which 

would take place soon,would be a “surprise.”“Commerce” and 

“marriage” often are codewords for terrorist attacks. [—] 
130 THE 9/11 COMMISSION REPORT 

hijacking concern and the antiaircraft missile threat.To address the hijacking warning, the group agreed that New York airports should go to maximum security starting that weekend.They agreed to boost security at other 

East coast airports.The CIA agreed to distribute versions of the report to 

the FBI and FAA to pass to the New York Police Department and the airlines. The FAA issued a security directive on December 8, with specific 

requirements for more intensive air carrier screening of passengers and more 

oversight of the screening process, at all three NewYork City area airports.112 

The intelligence community could learn little about the source of the information. Later in December and again in early January 1999, more information 

arrived from the same source, reporting that the planned hijacking had been 

stalled because two of the operatives, who were sketchily described, had been 

arrested near Washington,D.C.or NewYork.After investigation,the FBI could 

find no information to support the hijack threat; nor could it verify any arrests 

like those described in the report.The FAA alert at the NewYork area airports 

ended on January 31, 1999.113 

On December 17, the day after the United States and Britain began their 

Desert Fox bombing campaign against Iraq, the Small Group convened to discuss intelligence suggesting imminent Bin Ladin attacks on the U.S. embassies 

in Qatar and Ethiopia.The next day, Director Tenet sent a memo to the President, the cabinet, and senior officials throughout the government describing 

reports that Bin Ladin planned to attack U.S. targets very soon, possibly over 

the next few days, before Ramadan celebrations began. Tenet said he was 

“greatly concerned.”114 

With alarms sounding,members of the Small Group considered ideas about 

how to respond to or prevent such attacks. Generals Shelton and Zinni came 

up with military options. Special Operations Forces were later told that they 

might be ordered to attempt very high-risk in-and-out raids either in Khartoum, to capture a senior Bin Ladin operative known as Abu Hafs the Mauritanian—who appeared to be engineering some of the plots—or in Kandahar, 

to capture Bin Ladin himself. Shelton told us that such operations are not risk 

free, invoking the memory of the 1993 “Black Hawk down” fiasco in 

Mogadishu.115 

The CIA reported on December 18 that Bin Ladin might be traveling to 

Kandahar and could be targeted there with cruise missiles. Vessels with Tomahawk cruise missiles were on station in the Arabian Sea, and could fire within 

a few hours of receiving target data.116 

On December 20,intelligence indicated Bin Ladin would be spending the 

night at the Haji Habash house, part of the governor’s residence in Kandahar.The chief of the Bin Ladin unit,“Mike,” told us that he promptly briefed 

Tenet and his deputy, John Gordon. From the field, the CIA’s Gary Schroen 

advised:“Hit him tonight—we may not get another chance.”An urgent teleconference of principals was arranged.117 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 131 

The principals considered a cruise missile strike to try to kill Bin Ladin.One 

issue they discussed was the potential collateral damage—the number of innocent bystanders who would be killed or wounded. General Zinni predicted a 

number well over 200 and was concerned about damage to a nearby mosque. 

The senior intelligence officer on the Joint Staff apparently made a different 

calculation, estimating half as much collateral damage and not predicting damage to the mosque. By the end of the meeting, the principals decided against 

recommending to the President that he order a strike.A few weeks later,in January 1999, Clarke wrote that the principals had thought the intelligence only 

half reliable and had worried about killing or injuring perhaps 300 people. 

Tenet said he remembered doubts about the reliability of the source and concern about hitting the nearby mosque.“Mike” remembered Tenet telling him 

that the military was concerned that a few hours had passed since the last sighting of Bin Ladin and that this persuaded everyone that the chance of failure 

was too great.118 

Some lower-level officials were angry.“Mike” reported to Schroen that he 

had been unable to sleep after this decision.“I’m sure we’ll regret not acting 

last night,” he wrote, criticizing the principals for “worrying that some stray 

shrapnel might hit the Habash mosque and ‘offend’ Muslims.” He commented 

that they had not shown comparable sensitivity when deciding to bomb Muslims in Iraq.The principals, he said, were “obsessed” with trying to get others—Saudis,Pakistanis,Afghan tribals—to “do what we won’t do.”Schroen was 

disappointed too.“We should have done it last night,” he wrote.“We may well 

come to regret the decision not to go ahead.”119 The Joint Staff’s deputy director for operations agreed, even though he told us that later intelligence 

appeared to show that Bin Ladin had left his quarters before the strike would 

have occurred. Missing Bin Ladin, he said, “would have caused us a hell of a 

problem, but it was a shot we should have taken, and we would have had to 

pay the price.”120 

The principals began considering other, more aggressive covert alternatives 

using the tribals. CIA officers suggested that the tribals would prefer to try a 

raid rather than a roadside ambush because they would have better control, it 

would be less dangerous, and it played more to their skills and experience. But 

everyone knew that if the tribals were to conduct such a raid, guns would be 

blazing.The current Memorandum of Notification instructed the CIA to capture Bin Ladin and to use lethal force only in self-defense.Work now began on 

a new memorandum that would give the tribals more latitude.The intention 

was to say that they could use lethal force if the attempted capture seemed 

impossible to complete successfully.121 

Early drafts of this highly sensitive document emphasized that it authorized 

only a capture operation.The tribals were to be paid only if they captured Bin 

Ladin, not if they killed him. Officials throughout the government approved 

this draft. But on December 21, the day after principals decided not to launch 
132 THE 9/11 COMMISSION REPORT 

the cruise missile strike against Kandahar, the CIA’s leaders urged strengthening the language to allow the tribals to be paid whether Bin Ladin was captured or killed. Berger and Tenet then worked together to take this line of 

thought even further.122 

They finally agreed, as Berger reported to President Clinton, that an 

extraordinary step was necessary. The new memorandum would allow the 

killing of Bin Ladin if the CIA and the tribals judged that capture was not feasible (a judgment it already seemed clear they had reached). The Justice 

Department lawyer who worked on the draft told us that what was envisioned 

was a group of tribals assaulting a location, leading to a shoot-out. Bin Ladin 

and others would be captured if possible, but probably would be killed.The 

administration’s position was that under the law of armed conflict, killing a 

person who posed an imminent threat to the United States would be an act 

of self-defense,not an assassination.On Christmas Eve 1998,Berger sent a final 

draft to President Clinton, with an explanatory memo. The President 

approved the document.123 

Because the White House considered this operation highly sensitive, only a 

tiny number of people knew about this Memorandum of Notification. Berger 

arranged for the NSC’s legal adviser to inform Albright, Cohen, Shelton, and 

Reno.None was allowed to keep a copy.Congressional leaders were briefed,as 

required by law. Attorney General Reno had sent a letter to the President 

expressing her concern: she warned of possible retaliation, including the targeting of U.S. officials. She did not pose any legal objection. A copy of the final 

document, along with the carefully crafted instructions that were to be sent to 

the tribals, was given to Tenet.124 

A message from Tenet to CIA field agents directed them to communicate 

to the tribals the instructions authorized by the President: the United States 

preferred that Bin Ladin and his lieutenants be captured,but if a successful capture operation was not feasible, the tribals were permitted to kill them.The 

instructions added that the tribals must avoid killing others unnecessarily and 

must not kill or abuse Bin Ladin or his lieutenants if they surrendered. Finally, 

the tribals would not be paid if this set of requirements was not met.125 

The field officer passed these instructions to the tribals word for word. But 

he prefaced the directions with a message:“From the American President down 

to the average man in the street,we want him [Bin Ladin] stopped.” If the tribals captured Bin Ladin, the officer assured them that he would receive a fair 

trial under U.S. law and be treated humanely.The CIA officer reported that 

the tribals said they “fully understand the contents, implications and the spirit 

of the message” and that that their response was,“We will try our best to capture Bin Ladin alive and will have no intention of killing or harming him on 

purpose.”The tribals explained that they wanted to prove that their standards 

of behavior were more civilized than those of Bin Ladin and his band of terrorists.In an additional note addressed to Schroen,the tribals noted that if they 

were to adopt Bin Ladin’s ethics,“we would have finished the job long before,” 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 133 

but they had been limited by their abilities and “by our beliefs and laws we 

have to respect.”126 

Schroen and “Mike”were impressed by the tribals’reaction. Schroen cabled 

that the tribals were not in it for the money but as an investment in the future 

of Afghanistan. “Mike” agreed that the tribals’ reluctance to kill was not a 

“showstopper.” “From our view,” he wrote, “that seems in character and fair 

enough.”127 

Policymakers in the Clinton administration, including the President and his 

national security advisor, told us that the President’s intent regarding covert 

action against Bin Ladin was clear: he wanted him dead.This intent was never 

well communicated or understood within the CIA.Tenet told the Commission that except in one specific case (discussed later), the CIA was authorized 

to kill Bin Ladin only in the context of a capture operation. CIA senior managers, operators,and lawyers confirmed this understanding.“We always talked 

about how much easier it would have been to kill him,” a former chief of the 

Bin Ladin unit said.128 

In February 1999,another draft Memorandum of Notification went to President Clinton. It asked him to allow the CIA to give exactly the same guidance 

to the Northern Alliance as had just been given to the tribals: they could kill 

Bin Ladin if a successful capture operation was not feasible. On this occasion, 

however, President Clinton crossed out key language he had approved in 

December and inserted more ambiguous language. No one we interviewed 

could shed light on why the President did this.President Clinton told the Commission that he had no recollection of why he rewrote the language.129 

Later in 1999, when legal authority was needed for enlisting still other collaborators and for covering a wider set of contingencies, the lawyers returned 

to the language used in August 1998, which authorized force only in the context of a capture operation. Given the closely held character of the document 

approved in December 1998,and the subsequent return to the earlier language, 

it is possible to understand how the former White House officials and the CIA 

officials might disagree as to whether the CIA was ever authorized by the President to kill Bin Ladin.130 

The dispute turned out to be somewhat academic, as the limits of available 

legal authority were not tested. Clarke commented to Berger that “despite 

‘expanded’ authority for CIA’s sources to engage in direct action, they have 

shown no inclination to do so.” He added that it was his impression that the 

CIA thought the tribals unlikely to act against Bin Ladin and hence relying on 

them was “unrealistic.”131 Events seemed to bear him out, since the tribals did 

not stage an attack on Bin Ladin or his associates during 1999. 

The tribals remained active collectors of intelligence, however, providing 

good but not predictive information about Bin Ladin’s whereabouts.The CIA 

also tried to improve its intelligence reporting on Bin Ladin by what Tenet’s 

assistant director for collection, the indefatigable Charles Allen, called an “allout, all-agency, seven-days-a-week” effort.132 The effort might have had an 
134 THE 9/11 COMMISSION REPORT 

effect. On January 12, 1999, Clarke wrote Berger that the CIA’s confidence in 

the tribals’ reporting had increased. It was now higher than it had been on 

December 20.133 

In February 1999,Allen proposed flying a U-2 mission over Afghanistan to 

build a baseline of intelligence outside the areas where the tribals had coverage.Clarke was nervous about such a mission because he continued to fear that 

Bin Ladin might leave for someplace less accessible.He wrote Deputy National 

Security Advisor Donald Kerrick that one reliable source reported Bin Ladin’s 

having met with Iraqi officials, who “may have offered him asylum.” Other 

intelligence sources said that some Taliban leaders, though not Mullah Omar, 

had urged Bin Ladin to go to Iraq. If Bin Ladin actually moved to Iraq, wrote 

Clarke,his network would be at Saddam Hussein’s service,and it would be “virtually impossible” to find him. Better to get Bin Ladin in Afghanistan, Clarke 

declared.134 Berger suggested sending one U-2 flight,but Clarke opposed even 

this. It would require Pakistani approval, he wrote; and “Pak[istan’s] 

intel[ligence service] is in bed with” Bin Ladin and would warn him that the 

United States was getting ready for a bombing campaign: “Armed with that 

knowledge,old wily Usama will likely boogie to Baghdad.”135Though told also 

by Bruce Riedel of the NSC staff that Saddam Hussein wanted Bin Ladin in 

Baghdad,Berger conditionally authorized a single U-2 flight.Allen meanwhile 

had found other ways of getting the information he wanted. So the U-2 flight 

never occurred.136 

4.5 SEARCHING FOR FRESH OPTIONS 

“Boots on the Ground?” 

Starting on the day the August 1998 strikes were launched, General Shelton 

had issued a planning order to prepare follow-on strikes and think beyond just 

using cruise missiles.137 The initial strikes had been called Operation Infinite 

Reach. The follow-on plans were given the code name Operation Infinite 

Resolve. 

At the time, any actual military action in Afghanistan would have been carried out by General Zinni’s Central Command.This command was therefore 

the locus for most military planning. Zinni was even less enthusiastic than 

Cohen and Shelton about follow-on cruise missile strikes. He knew that the 

Tomahawks did not always hit their targets.After the August 20 strikes, President Clinton had had to call Pakistani Prime Minister Sharif to apologize for 

a wayward missile that had killed several people in a Pakistani village. Sharif 

had been understanding, while commenting on American “overkill.”138 

Zinni feared that Bin Ladin would in the future locate himself in cities, 

where U.S. missiles could kill thousands of Afghans. He worried also lest Pakistani authorities not get adequate warning,think the missiles came from India, 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 135 

and do something that everyone would later regret.Discussing potential repercussions in the region of his military responsibility, Zinni said,“It was easy to 

take the shot from Washington and walk away from it.We had to live there.”139 

Zinni’s distinct preference would have been to build up counterterrorism 

capabilities in neighboring countries such as Uzbekistan. But he told us that 

he could not drum up much interest in or money for such a purpose from 

Washington,partly,he thought,because these countries had dictatorial governments.140 

After the decision—in which fear of collateral damage was an important factor—not to use cruise missiles against Kandahar in December 1998, Shelton 

and officers in the Pentagon developed plans for using an AC-130 gunship 

instead of cruise missile strikes. Designed specifically for the special forces, the 

version of the AC-130 known as “Spooky” can fly in fast or from high altitude, 

undetected by radar; guided to its zone by extraordinarily complex electronics, it is capable of rapidly firing precision-guided 25, 40, and 105 mm projectiles. Because this system could target more precisely than a salvo of cruise 

missiles, it had a much lower risk of causing collateral damage. After giving 

Clarke a briefing and being encouraged to proceed, Shelton formally directed 

Zinni and General Peter Schoomaker, who headed the Special Operations 

Command, to develop plans for an AC-130 mission against Bin Ladin’s headquarters and infrastructure in Afghanistan.The Joint Staff prepared a decision 

paper for deployment of the Special Operations aircraft.141 

Though Berger and Clarke continued to indicate interest in this option,the 

AC-130s were never deployed. Clarke wrote at the time that Zinni opposed 

their use,and John Maher,the Joint Staff’s deputy director of operations,agreed 

that this was Zinni’s position.Zinni himself does not recall blocking the option. 

He told us that he understood the Special Operations Command had never 

thought the intelligence good enough to justify actually moving AC-130s into 

position. Schoomaker says,on the contrary,that he thought the AC-130 option 

feasible.142 

The most likely explanation for the two generals’ differing recollections is 

that both of them thought serious preparation for any such operations would 

require a long-term redeployment of Special Operations forces to the Middle 

East or South Asia.The AC-130s would need bases because the aircraft’s unrefueled range was only a little over 2,000 miles.They needed search-and-rescue 

backup, which would have still less range.Thus an AC-130 deployment had to 

be embedded in a wider political and military concept involving Pakistan or 

other neighboring countries to address issues relating to basing and overflight. 

No one ever put such an initiative on the table.Zinni therefore cautioned about 

simply ordering up AC-130 deployments for a quick strike; Schoomaker 

planned for what he saw as a practical strike option; and the underlying issues 

were not fully engaged.The Joint Staff decision paper was never turned into 

an interagency policy paper. 
136 THE 9/11 COMMISSION REPORT 

The same was true for the option of using ground units from the Special 

Operations Command. Within the command, some officers—such as 

Schoomaker—wanted the mission of “putting boots on the ground” to get at 

Bin Ladin and al Qaeda. At the time, Special Operations was designated as a 

“supporting command,” not a “supported command”: that is, it supported a 

theater commander and did not prepare its own plans for dealing with al 

Qaeda. Schoomaker proposed to Shelton and Cohen that Special Operations 

become a supported command, but the proposal was not adopted. Had it been 

accepted,he says,he would have taken on the al Qaeda mission instead of deferring to Zinni. Lieutenant General William Boykin, the current deputy under 

secretary of defense for intelligence and a founding member of Delta Force, 

told us that “opportunities were missed because of an unwillingness to take risks 

and a lack of vision and understanding.”143 

President Clinton relied on the advice of General Shelton, who informed 

him that without intelligence on Bin Ladin’s location, a commando raid’s 

chance of failure was high. Shelton told President Clinton he would go forward with “boots on the ground” if the President ordered him to do so; however, he had to ensure that the President was completely aware of the large 

logistical problems inherent in a military operation.144 

The Special Operations plans were apparently conceived as another quick 

strike option—an option to insert forces after the United States received 

actionable intelligence.President Clinton told the Commission that “if we had 

had really good intelligence about . . . where [Usama Bin Ladin] was, I would 

have done it.” Zinni and Schoomaker did make preparations for possible very 

high risk in-and-out operations to capture or kill terrorists. Cohen told the 

Commission that the notion of putting military personnel on the ground without some reasonable certitude that Bin Ladin was in a particular location would 

have resulted in the mission’s failure and the loss of life in a fruitless effort.145 

None of these officials was aware of the ambitious plan developed months earlier by lower-level Defense officials. 

In our interviews, some military officers repeatedly invoked the analogy of 

Desert One and the failed 1980 hostage rescue mission in Iran.146 They were 

dubious about a quick strike approach to using Special Operations Forces, 

which they thought complicated and risky. Such efforts would have required 

bases in the region, but all the options were unappealing.Pro-Taliban elements 

of Pakistan’s military might warn Bin Ladin or his associates of pending operations.With nearby basing options limited, an alternative was to fly from ships 

in the Arabian Sea or from land bases in the Persian Gulf, as was done after 

9/11. Such operations would then have to be supported from long distances, 

overflying the airspace of nations that might not have been supportive or aware 

of U.S. efforts.147 

However, if these hurdles were addressed, and if the military could then 

operate regularly in the region for a long period,perhaps clandestinely,it might 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 137 

attempt to gather intelligence and wait for an opportunity. One Special Operations commander said his view of actionable intelligence was that if you “give 

me the action, I will give you the intelligence.”148 But this course would still 

be risky, in light both of the difficulties already mentioned and of the danger 

that U.S.operations might fail disastrously.We have found no evidence that such 

a long-term political-military approach for using Special Operations Forces in 

the region was proposed to or analyzed by the Small Group, even though such 

capability had been honed for at least a decade within the Defense Department. 

Therefore the debate looked to some like bold proposals from civilians 

meeting hypercaution from the military.Clarke saw it this way.Of the military, 

he said to us,“They were very, very, very reluctant.”149 But from another perspective, poorly informed proposals for bold action were pitted against experienced professional judgment. That was how Secretary of Defense Cohen 

viewed it. He said to us:“I would have to place my judgment call in terms of, 

do I believe that the chairman of the Joint Chiefs, former commander of Special Forces command, is in a better position to make a judgment on the feasibility of this than, perhaps, Mr. Clarke?”150 

Beyond a large-scale political-military commitment to build up a covert or 

clandestine capability using American personnel on the ground, either military 

or CIA,there was a still larger option that could have been considered—invading Afghanistan itself. Every official we questioned about the possibility of an 

invasion of Afghanistan said that it was almost unthinkable, absent a provocation such as 9/11,because of poor prospects for cooperation from Pakistan and 

other nations and because they believed the public would not support it.Cruise 

missiles were and would remain the only military option on the table. 

The Desert Camp, February 1999 

Early in 1999, the CIA received reporting that Bin Ladin was spending much 

of his time at one of several camps in the Afghan desert south of Kandahar.At 

the beginning of February, Bin Ladin was reportedly located in the vicinity of 

the Sheikh Ali camp, a desert hunting camp being used by visitors from a Gulf 

state. Public sources have stated that these visitors were from the United Arab 

Emirates.151 

Reporting from the CIA’s assets provided a detailed description of the hunting camp, including its size, location, resources, and security, as well as of Bin 

Ladin’s smaller, adjacent camp.152 Because this was not in an urban area, missiles launched against it would have less risk of causing collateral damage. On 

February 8, the military began to ready itself for a possible strike.153 The next 

day, national technical intelligence confirmed the location and description of 

the larger camp and showed the nearby presence of an official aircraft of the 

United Arab Emirates. But the location of Bin Ladin’s quarters could not be 

pinned down so precisely.154The CIA did its best to answer a host of questions 
138 THE 9/11 COMMISSION REPORT 

about the larger camp and its residents and about Bin Ladin’s daily schedule 

and routines to support military contingency planning. According to reporting from the tribals, Bin Ladin regularly went from his adjacent camp to the 

larger camp where he visited the Emiratis;the tribals expected him to be at the 

hunting camp for such a visit at least until midmorning on February 11.155 

Clarke wrote to Berger’s deputy on February 10 that the military was then 

doing targeting work to hit the main camp with cruise missiles and should be 

in position to strike the following morning.156 Speaker of the House Dennis 

Hastert appears to have been briefed on the situation.157 

No strike was launched. By February 12 Bin Ladin had apparently moved 

on, and the immediate strike plans became moot.158 According to CIA and 

Defense officials, policymakers were concerned about the danger that a strike 

would kill an Emirati prince or other senior officials who might be with Bin 

Ladin or close by.Clarke told us the strike was called off after consultations with 

Director Tenet because the intelligence was dubious, and it seemed to Clarke 

as if the CIA was presenting an option to attack America’s best counterterrorism ally in the Gulf.The lead CIA official in the field, Gary Schroen, felt that 

the intelligence reporting in this case was very reliable;the Bin Ladin unit chief, 

“Mike,” agreed. Schroen believes today that this was a lost opportunity to kill 

Bin Ladin before 9/11.159 

Even after Bin Ladin’s departure from the area,CIA officers hoped he might 

return, seeing the camp as a magnet that could draw him for as long as it was 

still set up.The military maintained readiness for another strike opportunity.160 

On March 7, 1999, Clarke called a UAE official to express his concerns about 

possible associations between Emirati officials and Bin Ladin.Clarke later wrote 

in a memorandum of this conversation that the call had been approved at an 

interagency meeting and cleared with the CIA.161When the former Bin Ladin 

unit chief found out about Clarke’s call, he questioned CIA officials, who 

denied having given such a clearance.162 Imagery confirmed that less than a 

week after Clarke’s phone call the camp was hurriedly dismantled, and the site 

was deserted.163 CIA officers, including Deputy Director for Operations 

Pavitt, were irate.“Mike” thought the dismantling of the camp erased a possible site for targeting Bin Ladin.164 

The United Arab Emirates was becoming both a valued counterterrorism 

ally of the United States and a persistent counterterrorism problem.From 1999 

through early 2001,the United States,and President Clinton personally,pressed 

the UAE, one of the Taliban’s only travel and financial outlets to the outside 

world, to break off its ties and enforce sanctions, especially those relating to 

flights to and from Afghanistan.165 These efforts achieved little before 9/11. 

In July 1999, UAE Minister of State for Foreign Affairs Hamdan bin Zayid 

threatened to break relations with the Taliban over Bin Ladin.166 The Taliban 

did not take him seriously, however. Bin Zayid later told an American diplo-
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 139 

mat that the UAE valued its relations with the Taliban because the Afghan radicals offered a counterbalance to “Iranian dangers” in the region, but he also 

noted that the UAE did not want to upset the United States.167 

Looking for New Partners 

Although not all CIA officers had lost faith in the tribals’ capabilities—many 

judged them to be good reporters—few believed they would carry out an 

ambush of Bin Ladin.The chief of the Counterterrorist Center compared relying on the tribals to playing the lottery.168 He and his associates, supported by 

Clarke, pressed for developing a partnership with the Northern Alliance, even 

though doing so might bring the United States squarely behind one side in 

Afghanistan’s long-running civil war. 

The Northern Alliance was dominated by Tajiks and drew its strength 

mainly from the northern and eastern parts of Afghanistan. In contrast,Taliban 

members came principally from Afghanistan’s most numerous ethnic group,the 

Pashtuns, who are concentrated in the southern part of the country, extending 

into the North-West Frontier and Baluchistan provinces of Pakistan.169 

Because of the Taliban’s behavior and its association with Pakistan, the 

Northern Alliance had been able at various times to obtain assistance from 

Russia, Iran, and India.The alliance’s leader was Afghanistan’s most renowned 

military commander,Ahmed Shah Massoud.Reflective and charismatic,he had 

been one of the true heroes of the war against the Soviets. But his bands had 

been charged with more than one massacre, and the Northern Alliance was 

widely thought to finance itself in part through trade in heroin. Nor had Massoud shown much aptitude for governing except as a ruthless warlord. Nevertheless,Tenet told us Massoud seemed the most interesting possible new ally 

against Bin Ladin.170 

In February 1999,Tenet sought President Clinton’s authorization to enlist 

Massoud and his forces as partners. In response to this request, the President 

signed the Memorandum of Notification whose language he personally 

altered.Tenet says he saw no significance in the President’s changes. So far as 

he was concerned, it was the language of August 1998, expressing a preference 

for capture but accepting the possibility that Bin Ladin could not be brought 

out alive.“We were plowing the same ground,”Tenet said.171 

CIA officers described Massoud’s reaction when he heard that the United 

States wanted him to capture and not kill Bin Ladin. One characterized Massoud’s body language as “a wince.”Schroen recalled Massoud’s response as “You 

guys are crazy—you haven’t changed a bit.” In Schroen’s opinion, the capture 

proviso inhibited Massoud and his forces from going after Bin Ladin but did 

not completely stop them.172 The idea, however, was a long shot. Bin Ladin’s 

usual base of activity was near Kandahar,far from the front lines ofTaliban operations against the Northern Alliance. 
140 THE 9/11 COMMISSION REPORT 

Kandahar, May 1999 

It was in Kandahar that perhaps the last, and most likely the best, opportunity 

arose for targeting Bin Ladin with cruise missiles before 9/11. In May 1999, 

CIA assets in Afghanistan reported on Bin Ladin’s location in and around Kandahar over the course of five days and nights.The reporting was very detailed 

and came from several sources. If this intelligence was not “actionable,” 

working-level officials said at the time and today, it was hard for them to imagine how any intelligence on Bin Ladin in Afghanistan would meet the standard.Communications were good,and the cruise missiles were ready.“This was 

in our strike zone,” a senior military officer said. “It was a fat pitch, a home 

run.” He expected the missiles to fly.When the decision came back that they 

should stand down, not shoot, the officer said,“we all just slumped.” He told 

us he knew of no one at the Pentagon or the CIA who thought it was a bad 

gamble. Bin Ladin “should have been a dead man” that night, he said.173 

Working-level CIA officials agreed.While there was a conflicting intelligence report about Bin Ladin’s whereabouts, the experts discounted it.At the 

time, CIA working-level officials were told by their managers that the strikes 

were not ordered because the military doubted the intelligence and worried 

about collateral damage.Replying to a frustrated colleague in the field,the Bin 

Ladin unit chief wrote:“having a chance to get [Bin Ladin] three times in 36 

hours and foregoing the chance each time has made me a bit angry.... [T]he 

DCI finds himself alone at the table, with the other princip[als] basically saying ‘we’ll go along with your decision Mr. Director,’ and implicitly saying that 

the Agency will hang alone if the attack doesn’t get Bin Ladin.”174 But the military officer quoted earlier recalled that the Pentagon had been willing to act. 

He told us that Clarke informed him and others that Tenet assessed the chance 

of the intelligence being accurate as 50–50.This officer believed that Tenet’s 

assessment was the key to the decision.175 

Tenet told us he does not remember any details about this episode, except 

that the intelligence came from a single uncorroborated source and that there 

was a risk of collateral damage. The story is further complicated by Tenet’s 

absence from the critical principals meeting on this strike (he was apparently 

out of town); his deputy, John Gordon, was representing the CIA. Gordon 

recalled having presented the intelligence in a positive light, with appropriate 

caveats, but stating that this intelligence was about as good as it could get.176 

Berger remembered only that in all such cases, the call had been Tenet’s. 

Berger felt sure that Tenet was eager to get Bin Ladin. In his view,Tenet did 

his job responsibly.“George would call and say,‘We just don’t have it,’” Berger 

said.177 

The decision not to strike in May 1999 may now seem hard to understand. 

In fairness, we note two points: First, in December 1998, the principals’ wariness about ordering a strike appears to have been vindicated: Bin Ladin left his 

room unexpectedly, and if a strike had been ordered he would not have been 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 141 

hit. Second, the administration, and the CIA in particular, was in the midst of 

intense scrutiny and criticism in May 1999 because faulty intelligence had just 

led the United States to mistakenly bomb the Chinese embassy in Belgrade 

during the NATO war against Serbia. This episode may have made officials 

more cautious than might otherwise have been the case.178 

From May 1999 until September 2001, policymakers did not again actively 

consider a missile strike against Bin Ladin.179The principals did give some further consideration in 1999 to more general strikes,reviving Clarke’s “Delenda” 

notion of hitting camps and infrastructure to disrupt al Qaeda’s organization. 

In the first months of 1999,the Joint Staff had developed broader target lists to 

undertake a “focused campaign” against the infrastructure of Bin Ladin’s network and to hit Taliban government sites as well. General Shelton told us that 

the Taliban targets were “easier” to hit and more substantial.180 

Part of the context for considering broader strikes in the summer of 1999 

was renewed worry about Bin Ladin’s ambitions to acquire weapons of mass 

destruction. In May and June, the U.S. government received a flurry of ominous reports, including more information about chemical weapons training or 

development at the Derunta camp and possible attempts to amass nuclear material at Herat.181 

By late June, U.S. and other intelligence services had concluded that al 

Qaeda was in pre-attack mode, perhaps again involving Abu Hafs the Mauritanian. On June 25, at Clarke’s request, Berger convened the Small Group in 

his office to discuss the alert, Bin Ladin’s WMD programs, and his location. 

“Should we pre-empt by attacking UBL facilities?”Clarke urged Berger to ask 

his colleagues.182 

In his handwritten notes on the meeting paper,Berger jotted down the presence of 7 to 11 families in the Tarnak Farms facility, which could mean 60–65 

casualties. Berger noted the possible “slight impact” on Bin Ladin and added, 

“if he responds, we’re blamed.”183 The NSC staff raised the option of waiting 

until after a terrorist attack, and then retaliating, including possible strikes on 

the Taliban. But Clarke observed that Bin Ladin would probably empty his 

camps after an attack.184 

The military route seemed to have reached a dead end. In December 1999, 

Clarke urged Berger to ask the principals to ask themselves:“Why have there 

been no real options lately for direct US military action?”185There are no notes 

recording whether the question was discussed or,if it was,how it was answered. 

Reports of possible attacks by Bin Ladin kept coming in throughout 1999. 

They included a threat to blow up the FBI building in Washington, D.C. In 

September, the CSG reviewed a possible threat to a flight out of Los Angeles 

or New York.186These warnings came amid dozens of others that flooded in. 

With military and diplomatic options practically exhausted by the summer of 1999, the U.S. government seemed to be back where it had been in 

the summer of 1998—relying on the CIA to find some other option.That 
142 THE 9/11 COMMISSION REPORT 

picture also seemed discouraging. Several disruptions and renditions aimed 

against the broader al Qaeda network had succeeded.187 But covert action 

efforts in Afghanistan had not been fruitful. 

In mid-1999, new leaders arrived at the Counterterrorist Center and the 

Bin Ladin unit.The new director of CTC, replacing “Jeff,” was Cofer Black. 

The new head of the section that included the Bin Ladin unit was “Richard.” 

Black, “Richard,” and their colleagues began working on a new operational 

strategy for attacking al Qaeda; their starting point was to get better intelligence, relying more on the CIA’s own sources and less on the tribals.188 

In July 1999, President Clinton authorized the CIA to work with several 

governments to capture Bin Ladin, and extended the scope of efforts to Bin 

Ladin’s principal lieutenants.The President reportedly also authorized a covert 

action under carefully limited circumstances which, if successful, would have 

resulted in Bin Ladin’s death.189 Attorney General Reno again expressed concerns on policy grounds. She was worried about the danger of retaliation.The 

CIA also developed the short-lived effort to work with a Pakistani team that 

we discussed earlier, and an initiative to work with Uzbekistan.The Uzbeks 

needed basic equipment and training. No action could be expected before 

March 2000, at the earliest.190 

In fall 1999, DCI Tenet unveiled the CIA’s new Bin Ladin strategy. It was 

called, simply,“the Plan.”The Plan proposed continuing disruption and rendition operations worldwide.It announced a program for hiring and training better officers with counterterrorism skills, recruiting more assets, and trying to 

penetrate al Qaeda’s ranks.The Plan aimed to close gaps in technical intelligence collection (signal and imagery) as well. In addition, the CIA would 

increase contacts with the Northern Alliance rebels fighting the Taliban.191 

With a new operational strategy,the CIA evaluated its capture options.None 

scored high marks.The CIA had no confidence in the Pakistani effort. In the 

event that Bin Ladin traveled to the Kandahar region in southern Afghanistan, 

the tribal network there was unlikely to attack a heavily guarded Bin Ladin; the 

Counterterrorist Center rated the chance of success at less than 10 percent.To 

the northwest, the Uzbeks might be ready for a cross-border sortie in six 

months; their chance of success was also rated at less than 10 percent.192 

In the northeast were Massoud’s Northern Alliance forces—perhaps the 

CIA’s best option. In late October, a group of officers from the Counterterrorist Center flew into the Panjshir Valley to meet up with Massoud, a hazardous journey in rickety helicopters that would be repeated several times in 

the future. Massoud appeared committed to helping the United States collect 

intelligence on Bin Ladin’s activities and whereabouts and agreed to try to capture him if the opportunity arose. The Bin Ladin unit was satisfied that its 

reporting on Bin Ladin would now have a second source.But it also knew that 

Massoud would act against Bin Ladin only if his own interests and those of the 
RESPONSES TO AL QAEDA’S INITIAL ASSAULTS 143 

United States intersected. By early December, the CIA rated this possibility at 

less than 15 percent.193 

Finally, the CIA considered the possibility of putting U.S. personnel on the 

ground in Afghanistan.The CIA had been discussing this option with Special 

Operations Command and found enthusiasm on the working level but reluctance at higher levels. CIA saw a 95 percent chance of Special Operations 

Command forces capturing Bin Ladin if deployed—but less than a 5 percent 

chance of such a deployment. Sending CIA officers into Afghanistan was to be 

considered “if the gain clearly outweighs the risk”—but at this time no such 

gains presented themselves to warrant the risk.194 

As mentioned earlier, such a protracted deployment of U.S. Special Operations Forces into Afghanistan, perhaps as part of a team joined to a deployment 

of the CIA’s own officers, would have required a major policy initiative (probably combined with efforts to secure the support of at least one or two neighboring countries) to make a long-term commitment, establish a durable 

presence on the ground, and be prepared to accept the associated risks and 

costs. Such a military plan was never developed for interagency consideration 

before 9/11.As 1999 came to a close,the CIA had a new strategic plan in place 

for capturing Bin Ladin,but no option was rated as having more than a 15 percent chance of achieving that objective. 

5 

AL QAEDA AIMS ATTHE 

AMERICAN HOMELAND 

5.1 TERRORIST ENTREPRENEURS 

By early 1999, al Qaeda was already a potent adversary of the United States. 

Bin Ladin and his chief of operations, Abu Hafs al Masri, also known as 

Mohammed Atef, occupied undisputed leadership positions atop al Qaeda’s 

organizational structure.Within this structure, al Qaeda’s worldwide terrorist 

operations relied heavily on the ideas and work of enterprising and strongwilled field commanders who enjoyed considerable autonomy.To understand 

how the organization actually worked and to introduce the origins of the 9/11 

plot,we briefly examine three of these subordinate commanders:Khalid Sheikh 

Mohammed (KSM), Riduan Isamuddin (better known as Hambali), and Abd 

al Rahim al Nashiri. We will devote the most attention to Khalid Sheikh 

Mohammed, the chief manager of the “planes operation.” 

Khalid Sheikh Mohammed 

No one exemplifies the model of the terrorist entrepreneur more clearly than 

Khalid Sheikh Mohammed, the principal architect of the 9/11 attacks. KSM 

followed a rather tortuous path to his eventual membership in al Qaeda.1 

Highly educated and equally comfortable in a government office or a terror=

ist safehouse,KSM applied his imagination, technical aptitude,and managerial 

skills to hatching and planning an extraordinary array of terrorist schemes. 

These ideas included conventional car bombing, political assassination,aircraft 

bombing, hijacking, reservoir poisoning, and, ultimately, the use of aircraft as 

missiles guided by suicide operatives. 

Like his nephew Ramzi Yousef (three years KSM’s junior), KSM grew up 

in Kuwait but traces his ethnic lineage to the Baluchistan region straddling Iran 

and Pakistan.Raised in a religious family,KSM claims to have joined the Mus=

lim Brotherhood at age 16 and to have become enamored of violent jihad at 

youth camps in the desert. In 1983, following his graduation from secondary 

145 
146 THE 9/11 COMMISSION REPORT 

Detainee Interrogation Reports 

Chapters 5 and 7 rely heavily on information obtained from captured al 

Qaeda members.A number of these “detainees” have firsthand knowl=

edge of the 9/11 plot. 

Assessing the truth of statements by these witnesses—sworn enemies 

of the United States—is challenging. Our access to them has been 

limited to the review of intelligence reports based on communications 

received from the locations where the actual interrogations take place. 

We submitted questions for use in the interrogations, but had no con=

trol over whether, when, or how questions of particular interest would 

be asked. Nor were we allowed to talk to the interrogators so that we 

could better judge the credibility of the detainees and clarify ambigui=

ties in the reporting.We were told that our requests might disrupt the 

sensitive interrogation process. 

We have nonetheless decided to include information from captured 

9/11 conspirators and al Qaeda members in our report.We have evalu=

ated their statements carefully and have attempted to corroborate them 

with documents and statements of others. In this report, we indicate 

where such statements provide the foundation for our narrative.We have 

been authorized to identify by name only ten detainees whose custody 

has been confirmed officially by the U.S. government.2 

school, KSM left Kuwait to enroll at Chowan College, a small Baptist school 

in Murfreesboro,North Carolina.After a semester at Chowan,KSM transferred 

to North Carolina Agricultural and Technical State University in Greensboro, 

which he attended with Yousef’s brother, another future al Qaeda member. 

KSM earned a degree in mechanical engineering in December 1986.3 

Although he apparently did not attract attention for extreme Islamist beliefs 

or activities while in the United States, KSM plunged into the anti-Soviet 

Afghan jihad soon after graduating from college.Visiting Pakistan for the first 

time in early 1987,he traveled to Peshawar,where his brother Zahid introduced 

him to the famous Afghan mujahid Abdul Rasul Sayyaf, head of the HizbulIttihad El-Islami (Islamic Union Party).Sayyaf became KSM’s mentor and pro=

vided KSM with military training at Sayyaf’s Sada camp.KSM claims he then 

fought the Soviets and remained at the front for three months before being 

summoned to perform administrative duties for Abdullah Azzam. KSM next 

took a job working for an electronics firm that catered to the communications 

needs of Afghan groups, where he learned about drills used to excavate caves 

in Afghanistan.4 

Between 1988 and 1992,KSM helped run a nongovernmental organization 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 147 

(NGO) in Peshawar and Jalalabad; sponsored by Sayyaf, it was designed to aid 

young Afghan mujahideen. In 1992, KSM spent some time fighting alongside 

the mujahideen in Bosnia and supporting that effort with financial donations. 

After returning briefly to Pakistan, he moved his family to Qatar at the sug=

gestion of the former minister of Islamic affairs of Qatar, Sheikh Abdallah bin 

Khalid bin Hamad al Thani.KSM took a position in Qatar as project engineer 

with the Qatari Ministry of Electricity and Water. Although he engaged in 

extensive international travel during his tenure at the ministry—much of it in 

furtherance of terrorist activity—KSM would hold his position there until early 

1996, when he fled to Pakistan to avoid capture by U.S. authorities.5 

KSM first came to the attention of U.S. law enforcement as a result of his 

cameo role in the first World Trade Center bombing.According to KSM, he 

learned of RamziYousef’s intention to launch an attack inside the United States 

in 1991 or 1992,whenYousef was receiving explosives training in Afghanistan. 

During the fall of 1992, whileYousef was building the bomb he would use in 

that attack, KSM and Yousef had numerous telephone conversations during 

which Yousef discussed his progress and sought additional funding. On 

November 3, 1992, KSM wired $660 from Qatar to the bank account of 

Yousef’s co-conspirator, Mohammed Salameh. KSM does not appear to have 

contributed any more substantially to this operation.6 

Yousef’s instant notoriety as the mastermind of the 1993 World Trade Cen=

ter bombing inspired KSM to become involved in planning attacks against the 

United States. By his own account, KSM’s animus toward the United States 

stemmed not from his experiences there as a student, but rather from his vio=

lent disagreement with U.S. foreign policy favoring Israel. In 1994, KSM 

accompanied Yousef to the Philippines, and the two of them began planning 

what is now known as the Manila air or “Bojinka” plot—the intended bomb=

ing of 12 U.S. commercial jumbo jets over the Pacific during a two-day span. 

This marked the first time KSM took part in the actual planning of a terrorist 

operation.While sharing an apartment in Manila during the summer of 1994, 

he and Yousef acquired chemicals and other materials necessary to construct 

bombs and timers.They also cased target flights to Hong Kong and Seoul that 

would have onward legs to the United States. During this same period, KSM 

and Yousef also developed plans to assassinate President Clinton during his 

November 1994 trip to Manila, and to bomb U.S.-bound cargo carriers by 

smuggling jackets containing nitrocellulose on board.7 

KSM left the Philippines in September 1994 and met up with Yousef in 

Karachi following their casing flights. There they enlisted Wali Khan Amin 

Shah, also known as Usama Asmurai, in the Manila air plot. During the fall of 

1994,Yousef returned to Manila and successfully tested the digital watch timer 

he had invented, bombing a movie theater and a Philippine Airlines flight en 

route to Tokyo.The plot unraveled after the Philippine authorities discovered 

Yousef’s bomb-making operation in Manila; but by that time,KSM was safely 
148 THE 9/11 COMMISSION REPORT 

Khalid Sheikh Mohammed, mastermind of the 9/11 plot, at the time of his 

capture in 2003 

back at his government job in Qatar.Yousef attempted to follow through on 

the cargo carriers plan, but he was arrested in Islamabad by Pakistani authori=

ties on February 7, 1995, after an accomplice turned him in.8 

KSM continued to travel among the worldwide jihadist community after 

Yousef’s arrest,visiting the Sudan,Yemen,Malaysia,and Brazil in 1995.No clear 

evidence connects him to terrorist activities in those locations.While in Sudan, 

he reportedly failed in his attempt to meet with Bin Ladin. But KSM did see 

Atef, who gave him a contact in Brazil. In January 1996, well aware that U.S. 

authorities were chasing him, he left Qatar for good and fled to Afghanistan, 

where he renewed his relationship with Rasul Sayyaf.9 

Just as KSM was reestablishing himself in Afghanistan in mid-1996, Bin 

Ladin and his colleagues were also completing their migration from Sudan. 

Through Atef,KSM arranged a meeting with Bin Ladin inTora Bora,a moun=

tainous redoubt from the Afghan war days.At the meeting,KSM presented the 

al Qaeda leader with a menu of ideas for terrorist operations. According to 

KSM, this meeting was the first time he had seen Bin Ladin since 1989. 

Although they had fought together in 1987, Bin Ladin and KSM did not yet 

enjoy an especially close working relationship.Indeed,KSM has acknowledged 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 149 

that Bin Ladin likely agreed to meet with him because of the renown of his 

nephew,Yousef.10 

At the meeting, KSM briefed Bin Ladin and Atef on the first World Trade 

Center bombing, the Manila air plot, the cargo carriers plan, and other activi=

ties pursued by KSM and his colleagues in the Philippines.KSM also presented 

a proposal for an operation that would involve training pilots who would crash 

planes into buildings in the United States. This proposal eventually would 

become the 9/11 operation.11 

KSM knew that the successful staging of such an attack would require per=

sonnel, money, and logistical support that only an extensive and well-funded 

organization like al Qaeda could provide. He thought the operation might 

appeal to Bin Ladin,who had a long record of denouncing the United States.12 

From KSM’s perspective, Bin Ladin was in the process of consolidating his 

new position in Afghanistan while hearing out others’ ideas, and had not yet 

settled on an agenda for future anti-U.S. operations.At the meeting,Bin Ladin 

listened to KSM’s ideas without much comment, but did ask KSM formally to 

join al Qaeda and move his family to Afghanistan.13 

KSM declined. He preferred to remain independent and retain the option 

of working with other mujahideen groups still operating in Afghanistan, 

including the group led by his old mentor, Sayyaf. Sayyaf was close to Ahmed 

Shah Massoud, the leader of the Northern Alliance.Therefore working with 

him might be a problem for KSM because Bin Ladin was building ties to the 

rival Taliban. 

After meeting with Bin Ladin, KSM says he journeyed onward to India, 

Indonesia,and Malaysia,where he met with Jemaah Islamiah’s Hambali.Ham=

bali was an Indonesian veteran of the Afghan war looking to expand the jihad 

into Southeast Asia. In Iran, KSM rejoined his family and arranged to move 

them to Karachi; he claims to have relocated by January 1997.14 

After settling his family in Karachi, KSM tried to join the mujahid leader Ibn 

al Khattab in Chechnya. Unable to travel through Azerbaijan, KSM returned to 

Karachi and then to Afghanistan to renew contacts with Bin Ladin and his col=

leagues.Though KSM may not have been a member of al Qaeda at this time, he 

admits traveling frequently between Pakistan and Afghanistan in 1997 and the first 

half of 1998, visiting Bin Ladin and cultivating relationships with his lieutenants, 

Atef and Sayf al Adl, by assisting them with computer and media projects.15 

According to KSM, the 1998 bombings of the U.S. embassies in Nairobi 

and Dar es Salaam marked a watershed in the evolution of the 9/11 plot. 

KSM claims these bombings convinced him that Bin Ladin was truly com=

mitted to attacking the United States. He continued to make himself useful, 

collecting news articles and helping other al Qaeda members with their outdated computer equipment. Bin Ladin, apparently at Atef’s urging, finally 

decided to give KSM the green light for the 9/11 operation sometime in late 

1998 or early 1999.16 
150 THE 9/11 COMMISSION REPORT 

KSM then accepted Bin Ladin’s standing invitation to move to Kandahar 

and work directly with al Qaeda. In addition to supervising the planning and 

preparations for the 9/11 operation, KSM worked with and eventually led al 

Qaeda’s media committee. But KSM states he refused to swear a formal oath 

of allegiance to Bin Ladin, thereby retaining a last vestige of his cherished 

autonomy.17 

At this point,late 1998 to early 1999,planning for the 9/11 operation began 

in earnest.Yet while the 9/11 project occupied the bulk of KSM’s attention, 

he continued to consider other possibilities for terrorist attacks. For example, 

he sent al Qaeda operative Issa al Britani to Kuala Lumpur, Malaysia, to learn 

about the jihad in Southeast Asia from Hambali.Thereafter,KSM claims,at Bin 

Ladin’s direction in early 2001, he sent Britani to the United States to case 

potential economic and “Jewish” targets in NewYork City. Furthermore, dur=

ing the summer of 2001,KSM approached Bin Ladin with the idea of recruit=

ing a Saudi Arabian air force pilot to commandeer a Saudi fighter jet and attack 

the Israeli city of Eilat. Bin Ladin reportedly liked this proposal, but he 

instructed KSM to concentrate on the 9/11 operation first. Similarly, KSM’s 

proposals to Atef around this same time for attacks in Thailand, Singapore, 

Indonesia, and the Maldives were never executed, although Hambali’s Jemaah 

Islamiah operatives did some casing of possible targets.18 

KSM appears to have been popular among the al Qaeda rank and file. He 

was reportedly regarded as an effective leader, especially after the 9/11 attacks. 

Co-workers describe him as an intelligent, efficient, and even-tempered man=

ager who approached his projects with a single-minded dedication that he 

expected his colleagues to share. Al Qaeda associate Abu Zubaydah has 

expressed more qualified admiration for KSM’s innate creativity, emphasiz=

ing instead his ability to incorporate the improvements suggested by others. 

Nashiri has been similarly measured, observing that although KSM floated 

many general ideas for attacks, he rarely conceived a specific operation himself.19 Perhaps these estimates reflect a touch of jealousy; in any case, KSM 

was plainly a capable coordinator,having had years to hone his skills and build 

relationships. 

Hambali 

Al Qaeda’s success in fostering terrorism in Southeast Asia stems largely from 

its close relationship with Jemaah Islamiah (JI). In that relationship, Hambali 

became the key coordinator.Born and educated in Indonesia,Hambali moved 

to Malaysia in the early 1980s to find work.There he claims to have become 

a follower of the Islamist extremist teachings of various clerics, including one 

named Abdullah Sungkar. Sungkar first inspired Hambali to share the vision of 

establishing a radical Islamist regime in Southeast Asia, then furthered Ham=

bali’s instruction in jihad by sending him to Afghanistan in 1986.After undergoing training at Rasul Sayyaf’s Sada camp (where KSM would later train), 

Hambali fought against the Soviets;he eventually returned to Malaysia after 18 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 151 

months in Afghanistan. By 1998, Hambali would assume responsibility for the 

Malaysia/Singapore region within Sungkar’s newly formed terrorist organiza=

tion, the JI.20 

Also by 1998,Sungkar and JI spiritual leader Abu Bakar Bashir had accepted 

Bin Ladin’s offer to ally JI with al Qaeda in waging war against Christians and 

Jews.21 Hambali met with KSM in Karachi to arrange for JI members to receive 

training in Afghanistan at al Qaeda’s camps. In addition to his close working 

relationship with KSM, Hambali soon began dealing with Atef as well. Al 

Qaeda began funding JI’s increasingly ambitious terrorist plans,which Atef and 

KSM sought to expand. Under this arrangement, JI would perform the nec=

essary casing activities and locate bomb-making materials and other supplies. 

Al Qaeda would underwrite operations, provide bomb-making expertise, and 

deliver suicide operatives.22 

The al Qaeda–JI partnership yielded a number of proposals that would marry 

al Qaeda’s financial and technical strengths with JI’s access to materials and local 

operatives. Here, Hambali played the critical role of coordinator, as he distrib=

uted al Qaeda funds earmarked for the joint operations.In one especially notable 

example,Atef turned to Hambali when al Qaeda needed a scientist to take over 

its biological weapons program. Hambali obliged by introducing a U.S.-

educated JI member,Yazid Sufaat, to Ayman al Zawahiri in Kandahar. In 2001, 

Sufaat would spend several months attempting to cultivate anthrax for al Qaeda 

in a laboratory he helped set up near the Kandahar airport.23 

Hambali did not originally orient JI’s operations toward attacking the 

United States, but his involvement with al Qaeda appears to have inspired him 

to pursue American targets.KSM, in his post-capture interrogations, has taken 

credit for this shift, claiming to have urged the JI operations chief to concen=

trate on attacks designed to hurt the U.S. economy.24 Hambali’s newfound 

interest in striking against the United States manifested itself in a spate of ter=

rorist plans. Fortunately, none came to fruition. 

In addition to staging actual terrorist attacks in partnership with 

al Qaeda, Hambali and JI assisted al Qaeda operatives passing through Kuala 

Lumpur.One important occasion was in December 1999–January 2000.Hambali accommodated KSM’s requests to help several veterans whom KSM had 

just finished training in Karachi.They included Tawfiq bin Attash,also known 

as Khallad, who later would help bomb the USS Cole,and future 9/11 hijack=

ers Nawaf al Hazmi and Khalid al Mihdhar.Hambali arranged lodging for them 

and helped them purchase airline tickets for their onward travel.Later that year, 

Hambali and his crew would provide accommodations and other assistance 

(including information on flight schools and help in acquiring ammonium 

nitrate) for Zacarias Moussaoui,an al Qaeda operative sent to Malaysia byAtef 

and KSM.25 

Hambali used Bin Ladin’s Afghan facilities as a training ground for JI 

recruits.Though he had a close relationship with Atef and KSM,he maintained 

JI’s institutional independence from al Qaeda. Hambali insists that he did not 
152 THE 9/11 COMMISSION REPORT 

discuss operations with Bin Ladin or swear allegiance to him, having already 

given such a pledge of loyalty to Bashir, Sungkar’s successor as JI leader.Thus, 

like any powerful bureaucrat defending his domain,Hambali objected when al 

Qaeda leadership tried to assign JI members to terrorist projects without noti=

fying him.26 

Abd al Rahim al Nashiri 

KSM and Hambali both decided to join forces with al Qaeda because their 

terrorist aspirations required the money and manpower that only a robust 

organization like al Qaeda could supply. On the other hand,Abd al Rahim al 

Nashiri—the mastermind of the Cole bombing and the eventual head of al 

Qaeda operations in the Arabian Peninsula—appears to have originally been 

recruited to his career as a terrorist by Bin Ladin himself. 

Having already participated in the Afghan jihad, Nashiri accompanied a 

group of some 30 mujahideen in pursuit of jihad in Tajikistan in 1996.When 

serious fighting failed to materialize, the group traveled to Jalalabad and 

encountered Bin Ladin, who had recently returned from Sudan. Bin Ladin 

addressed them at length, urging the group to join him in a “jihad against the 

Americans.” Although all were urged to swear loyalty to Bin Ladin, many, 

including Nashiri, found the notion distasteful and refused.After several days 

of indoctrination that included a barrage of news clippings and television doc=

umentaries, Nashiri left Afghanistan, first returning to his native Saudi Arabia 

and then visiting his home in Yemen.There, he says, the idea for his first ter=

rorist operation took shape as he noticed many U.S. and other foreign ships 

plying the waters along the southwest coast ofYemen.27 

Nashiri returned to Afghanistan,probably in 1997,primarily to check on rel=

atives fighting there and also to learn about the Taliban. He again encountered 

Bin Ladin,still recruiting for“the coming battle with the United States.”Nashiri 

pursued a more conventional military jihad, joining the Taliban forces in their 

fight against Ahmed Massoud’s Northern Alliance and shuttling back and forth 

between the front and Kandahar,where he would see Bin Ladin and meet with 

other mujahideen. During this period, Nashiri also led a plot to smuggle four 

Russian-made antitank missiles into Saudi Arabia fromYemen in early 1998 and 

helped an embassy bombing operative obtain aYemeni passport.28 

At some point, Nashiri joined al Qaeda. His cousin, Jihad Mohammad Ali 

al Makki, also known as Azzam, was a suicide bomber for the Nairobi attack. 

Nashiri traveled between Yemen and Afghanistan. In late 1998, Nashiri proposed mounting an attack against a U.S.vessel.Bin Ladin approved.He directed 

Nashiri to start the planning and send operatives to Yemen, and he later pro=

vided money.29 

Nashiri reported directly to Bin Ladin, the only other person who,accord=

ing to Nashiri, knew all the details of the operation.When Nashiri had diffi=

culty finding U.S. naval vessels to attack along the western coast ofYemen,Bin 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 153 

Ladin reportedly instructed him to case the Port of Aden, on the southern 

coast, instead.30 The eventual result was an attempted attack on the USS The 

Sullivans in January 2000 and the successful attack, in October 2000, on the 

USS Cole. 

Nashiri’s success brought him instant status within al Qaeda. He later was 

recognized as the chief of al Qaeda operations in and around the Arabian 

Peninsula.While Nashiri continued to consult Bin Ladin on the planning of 

subsequent terrorist projects, he retained discretion in selecting operatives and 

devising attacks.In the two years between the Cole bombing and Nashiri’s cap=

ture, he would supervise several more proposed operations for al Qaeda.The 

October 6, 2002, bombing of the French tanker Limburg in the Gulf of Aden 

also was Nashiri’s handiwork.Although Bin Ladin urged Nashiri to continue 

plotting strikes against U.S. interests in the Persian Gulf,Nashiri maintains that 

he actually delayed one of these projects because of security concerns.31Those 

concerns, it seems, were well placed, as Nashiri’s November 2002 capture in 

the United Arab Emirates finally ended his career as a terrorist. 

5.2 THE “PLANES OPERATION” 

According to KSM, he started to think about attacking the United States after 

Yousef returned to Pakistan following the 1993 World Trade Center bombing. 

LikeYousef,KSM reasoned he could best influence U.S.policy by targeting the 

country’s economy. KSM and Yousef reportedly brainstormed together about 

what drove the U.S. economy. New York, which KSM considered the eco=

nomic capital of the United States, therefore became the primary target. For 

similar reasons, California also became a target for KSM.32 

KSM claims that the earlier bombing of theWorldTrade Center taught him 

that bombs and explosives could be problematic, and that he needed to grad=

uate to a more novel form of attack. He maintains that he and Yousef began 

thinking about using aircraft as weapons while working on the Manila 

air/Bojinka plot, and speculated about striking the World Trade Center and 

CIA headquarters as early as 1995.33 

Certainly KSM was not alone in contemplating new kinds of terrorist oper=

ations.A study reportedly conducted byAtef,while he and Bin Ladin were still 

in Sudan, concluded that traditional terrorist hijacking operations did not fit 

the needs of al Qaeda, because such hijackings were used to negotiate the 

release of prisoners rather than to inflict mass casualties.The study is said to 

have considered the feasibility of hijacking planes and blowing them up in 

flight, paralleling the Bojinka concept. Such a study, if it actually existed, yields 

significant insight into the thinking of al Qaeda’s leaders: (1) they rejected 

hijackings aimed at gaining the release of imprisoned comrades as too com=

plex, because al Qaeda had no friendly countries in which to land a plane and 
154 THE 9/11 COMMISSION REPORT 

then negotiate; (2) they considered the bombing of commercial flights in 

midair—as carried out against Pan Am Flight 103 over Lockerbie, Scotland— 

a promising means to inflict massive casualties; and (3) they did not yet con=

sider using hijacked aircraft as weapons against other targets.34 

KSM has insisted to his interrogators that he always contemplated hijack=

ing and crashing large commercial aircraft.Indeed,KSM describes a grandiose 

original plan: a total of ten aircraft to be hijacked, nine of which would crash 

into targets on both coasts—they included those eventually hit on September 

11 plus CIA and FBI headquarters, nuclear power plants,and the tallest build=

ings in California and the state of Washington. KSM himself was to land the 

tenth plane at a U.S.airport and,after killing all adult male passengers on board 

and alerting the media, deliver a speech excoriating U.S.support for Israel, the 

Philippines, and repressive governments in the Arab world. Beyond KSM’s 

rationalizations about targeting the U.S. economy, this vision gives a better 

glimpse of his true ambitions.This is theater, a spectacle of destruction with 

KSM as the self-cast star—the superterrorist.35 

KSM concedes that this proposal received a lukewarm response from al 

Qaeda leaders skeptical of its scale and complexity.Although Bin Ladin listened 

to KSM’s proposal, he was not convinced that it was practical.As mentioned 

earlier, Bin Ladin was receiving numerous ideas for potential operations— 

KSM’s proposal to attack U.S. targets with commercial airplanes was only one 

of many.36 

KSM presents himself as an entrepreneur seeking venture capital and peo=

ple. He simply wanted al Qaeda to supply the money and operatives needed 

for the attack while retaining his independence. It is easy to question such a 

statement. Money is one thing; supplying a cadre of trained operatives willing 

to die is much more.Thus, although KSM contends he would have been just 

as likely to consider working with any comparable terrorist organization, he 

gives no indication of what other groups he thought could supply such excep=

tional commodities.37 

KSM acknowledges formally joining al Qaeda, in late 1998 or 1999, and 

states that soon afterward,Bin Ladin also made the decision to support his pro=

posal to attack the United States using commercial airplanes as weapons. 

Though KSM speculates about how Bin Ladin came to share his preoccupa=

tion with attacking America, Bin Ladin in fact had long been an opponent of 

the United States. KSM thinks that Atef may have persuaded Bin Ladin to 

approve this specific proposal.Atef’s role in the entire operation is unquestion=

ably very significant but tends to fade into the background,in part because Atef 

himself is not available to describe it. He was killed in November 2001 by an 

American air strike in Afghanistan.38 

Bin Ladin summoned KSM to Kandahar in March or April 1999 to tell him 

that al Qaeda would support his proposal.The plot was now referred to within 

al Qaeda as the “planes operation.”39 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 155 

The Plan Evolves 

Bin Ladin reportedly discussed the planes operation with KSM and Atef in a 

series of meetings in the spring of 1999 at the al Matar complex near Kanda=

har.KSM’s original concept of using one of the hijacked planes to make a media 

statement was scrapped, but Bin Ladin considered the basic idea feasible. Bin 

Ladin, Atef, and KSM developed an initial list of targets.These included the 

White House, the U.S. Capitol, the Pentagon, and the World Trade Center. 

According to KSM,Bin Ladin wanted to destroy theWhite House and the Pen=

tagon, KSM wanted to strike the World Trade Center, and all of them wanted 

to hit the Capitol. No one else was involved in the initial selection of targets.40 

Bin Ladin also soon selected four individuals to serve as suicide operatives: 

Khalid al Mihdhar, Nawaf al Hazmi,Khallad,and Abu Bara alYemeni. During 

the al Matar meetings, Bin Ladin told KSM that Mihdhar and Hazmi were so 

eager to participate in an operation against the United States that they had 

already obtained U.S.visas.KSM states that they had done so on their own after 

the suicide of their friend Azzam (Nashiri’s cousin) in carrying out the Nairobi 

bombing.KSM had not met them.His only guidance from Bin Ladin was that 

the two should eventually go to the United States for pilot training.41 

Hazmi and Mihdhar were Saudi nationals, born in Mecca. Like the others 

in this initial group of selectees, they were already experienced mujahideen. 

They had traveled together to fight in Bosnia in a group that journeyed to the 

Balkans in 1995. By the time Hazmi and Mihdhar were assigned to the planes 

operation in early 1999, they had visited Afghanistan on several occasions.42 

Khallad was another veteran mujahid,like much of his family.His father had 

been expelled fromYemen because of his extremist views.Khallad had grown 

up in Saudi Arabia, where his father knew Bin Ladin, Abdullah Azzam, and 

Omar Abdel Rahman (the “Blind Sheikh”). Khallad departed for Afghanistan 

in 1994 at the age of 15.Three years later, he lost his lower right leg in a bat=

tle with the Northern Alliance,a battle in which one of his brothers died.After 

this experience, he pledged allegiance to Bin Ladin—whom he had first met 

as a child in Jeddah—and volunteered to become a suicide operative.43 

When Khallad applied for a U.S. visa, however, his application was denied. 

Earlier in 1999, Bin Ladin had sent Khallad to Yemen to help Nashiri obtain 

explosives for the planned ship-bombing and to obtain a visa to visit the United 

States,so that he could participate in an operation there.Khallad applied under 

another name, using the cover story that he would be visiting a medical clinic 

to obtain a new prosthesis for his leg.Another al Qaeda operative gave Khal=

lad the name of a person living in the United States whom Khallad could use 

as a point of contact on a visa application.Khallad contacted this individual to 

help him get an appointment at a U.S. clinic.While Khallad was waiting for 

the letter from the clinic confirming the appointment, however, he was 

arrested byYemeni authorities.The arrest resulted from mistaken identity:Khal=

lad was driving the car of another conspirator in the ship-bombing plot who 

was wanted by theYemeni authorities.44 
156 THE 9/11 COMMISSION REPORT 

Khallad was released sometime during the summer of 1999, after his father 

and Bin Ladin intervened on his behalf.Khallad learned later that the al Qaeda 

leader, apparently concerned that Khallad might reveal Nashiri’s operation 

while under interrogation, had contacted a Yemeni official to demand Khal=

lad’s release, suggesting that Bin Ladin would not confront theYemenis if they 

did not confront him.This account has been corroborated by others. Giving 

up on acquiring a U.S. visa and concerned that the United States might learn 

of his ties to al Qaeda, Khallad returned to Afghanistan.45 

Travel issues thus played a part in al Qaeda’s operational planning from the 

very start. During the spring and summer of 1999, KSM realized that Khallad 

and Abu Bara, both of whom wereYemenis, would not be able to obtain U.S. 

visas as easily as Saudi operatives like Mihdhar and Hazmi.Although Khallad 

had been unable to acquire a U.S. visa,KSM still wanted him and Abu Bara,as 

well as another Yemeni operative from Bin Ladin’s security detail, to partici=

pate in the planes operation.Yet because individuals with Saudi passports could 

travel much more easily than Yemeni, particularly to the United States, there 

were fewer martyrdom opportunities forYemenis.To overcome this problem, 

KSM decided to split the planes operation into two components.46 

The first part of the planes operation—crashing hijacked aircraft into U.S. 

targets—would remain as planned,with Mihdhar and Hazmi playing key roles. 

The second part, however,would now embrace the idea of using suicide oper=

atives to blow up planes,a refinement of KSM’s old Manila air plot.The oper=

atives would hijack U.S.-flagged commercial planes flying Pacific routes across 

East Asia and destroy them in midair, possibly with shoe bombs, instead of fly=

ing them into targets. (An alternate scenario apparently involved flying planes 

into U.S. targets in Japan, Singapore, or Korea.) This part of the operation has 

been confirmed by Khallad,who said that they contemplated hijacking several 

planes, probably originating in Thailand, South Korea, Hong Kong, or 

Malaysia,and using Yemenis who would not need pilot training because they 

would simply down the planes.All the planes hijacked in the United States and 

East Asia were to be crashed or exploded at about the same time to maximize 

the attack’s psychological impact.47 

Training and Deployment to Kuala Lumpur 

In the fall of 1999,the four operatives selected by Bin Ladin for the planes oper=

ation were chosen to attend an elite training course at al Qaeda’s Mes Aynak 

camp in Afghanistan. Bin Ladin personally selected the veteran fighters who 

received this training, and several of them were destined for important opera=

tions. One example is Ibrahim al Thawar, or Nibras, who would participate in 

the October 12, 2000,suicide attack on the USS Cole.According to KSM,this 

training was not given specifically in preparation for the planes operation or 

any other particular al Qaeda venture. Although KSM claims not to have been 

involved with the training or to have met with the future 9/11 hijackers at Mes 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 157 

Aynak, he says he did visit the camp while traveling from Kandahar to Kabul 

with Bin Ladin and others.48 

The Mes Aynak training camp was located in an abandoned Russian copper mine near Kabul.The camp opened in 1999, after the United States had 

destroyed the training camp near Khowst with cruise missiles in August 1998, 

and before theTaliban granted al Qaeda permission to open the al Faruq camp 

in Kandahar.Thus,for a brief period in 1999,Mes Aynak was the only al Qaeda 

camp operating in Afghanistan. It offered a full range of instruction, including 

an advanced commando course taught by senior al Qaeda member Sayf al Adl. 

Bin Ladin paid particular attention to the 1999 training session.When Salah al 

Din, the trainer for the session, complained about the number of trainees and 

said that no more than 20 could be handled at once, Bin Ladin insisted that 

everyone he had selected receive the training.49 

The special training session at Mes Aynak was rigorous and spared no 

expense.The course focused on physical fitness, firearms, close quarters com=

bat, shooting from a motorcycle, and night operations.Although the subjects 

taught differed little from those offered at other camps, the course placed 

extraordinary physical and mental demands on its participants, who received 

the best food and other amenities to enhance their strength and morale.50 

Upon completing the advanced training at Mes Aynak,Hazmi,Khallad,and 

Abu Bara went to Karachi, Pakistan.There KSM instructed them on Western 

culture and travel. Much of his activity in mid-1999 had revolved around the 

collection of training and informational materials for the participants in the 

planes operation. For instance, he collected Western aviation magazines; tele=

phone directories for American cities such as San Diego and Long Beach,Cal=

ifornia; brochures for schools; and airline timetables, and he conducted 

Internet searches on U.S.flight schools.He also purchased flight simulator software and a few movies depicting hijackings.To house his students,KSM rented 

a safehouse in Karachi with money provided by Bin Ladin.51 

In early December 1999,Khallad and Abu Bara arrived in Karachi.Hazmi 

joined them there a few days later.On his way to Karachi,Hazmi spent a night 

in Quetta at a safehouse where, according to KSM, an Egyptian named 

Mohamed Atta simultaneously stayed on his way to Afghanistan for jihad 

training.52 

Mihdhar did not attend the training in Karachi with the others. KSM says 

that he never met with Mihdhar in 1999 but assumed that Bin Ladin and Atef 

had briefed Mihdhar on the planes operation and had excused him from the 

Karachi training.53 

The course in Karachi apparently lasted about one or two weeks.According 

to KSM, he taught the three operatives basic English words and phrases. He 

showed them how to read phone books,interpret airline timetables,use the Internet, use code words in communications, make travel reservations, and rent an 

apartment. Khallad adds that the training involved using flight simulator com-
158 THE 9/11 COMMISSION REPORT 

puter games, viewing movies that featured hijackings, and reading flight sched=

ules to determine which flights would be in the air at the same time in different 

parts of the world.They used the game software to increase their familiarity with 

aircraft models and functions, and to highlight gaps in cabin security.While in 

Karachi,they also discussed how to case flights in Southeast Asia.KSM told them 

to watch the cabin doors at takeoff and landing, to observe whether the captain 

went to the lavatory during the flight,and to note whether the flight attendants 

brought food into the cockpit.KSM,Khallad,and Hazmi also visited travel agen=

cies to learn the visa requirements for Asian countries.54 

The four trainees traveled to Kuala Lumpur:Khallad,Abu Bara,and Hazmi 

came from Karachi; Mihdhar traveled from Yemen.As discussed in chapter 6, 

U.S. intelligence would analyze communications associated with Mihdhar, 

whom they identified during this travel, and Hazmi, whom they could have 

identified but did not.55 

According to KSM, the four operatives were aware that they had volun=

teered for a suicide operation, either in the United States or in Asia.With dif=

ferent roles, they had different tasks. Hazmi and Mihdhar were sent to Kuala 

Lumpur before proceeding to their final destination—the United States. 

According to KSM,they were to useYemeni documents to fly to Malaysia,then 

proceed to the United States using their Saudi passports to conceal their prior 

travels to and from Pakistan. KSM had doctored Hazmi’s Saudi passport so it 

would appear as if Hazmi had traveled to Kuala Lumpur from Saudi Arabia via 

Dubai. Khallad and Abu Bara went to Kuala Lumpur to study airport security 

and conduct casing flights.According to Khallad, he and Abu Bara departed for 

Malaysia in mid-December 1999.Hazmi joined them about ten days later after 

briefly returning to Afghanistan to attend to some passport issues.56 

Khallad had originally scheduled his trip in order to receive a new prosthe=

sis at a Kuala Lumpur clinic called Endolite, and Bin Ladin suggested that he 

use the opportunity to case flights as well.According to Khallad, Malaysia was 

an ideal destination because its government did not require citizens of Saudi 

Arabia or other Gulf states to have a visa.Malaysian security was reputed to be 

lax when it came to Islamist jihadists.Also,other mujahideen wounded in com=

bat had reportedly received treatment at the Endolite clinic and successfully 

concealed the origins of their injuries.Khallad said he got the money for the 

prosthesis from his father, Bin Ladin, and another al Qaeda colleague.57 

According to Khallad,when he and Abu Bara arrived in Kuala Lumpur they 

contacted Hambali to let him know where they were staying, since he was to 

be kept informed of al Qaeda activities in Southeast Asia. Hambali picked up 

Khallad and Abu Bara and brought them to his home, enlisting the help of a 

colleague who spoke better Arabic. Hambali then took them to the clinic.58 

On December 31, Khallad flew from Kuala Lumpur to Bangkok; the next 

day, he flew to Hong Kong aboard a U.S. airliner. He flew in first class, which 

he realized was a mistake because this seating assignment on that flight did not 

afford him a view of the cockpit.He claims to have done what he could to case 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 159 

the flight, testing security by carrying a box cutter in his toiletries kit onto the 

flight to Hong Kong. Khallad returned to Bangkok the following day.At the 

airport,the security officials searched his carry-on bag and even opened the toi=

letries kit, but just glanced at the contents and let him pass.On this flight,Khal=

lad waited until most of the first-class passengers were dozing, then got up and 

removed the kit from his carry-on.None of the flight attendants took notice.59 

After completing his casing mission, Khallad returned to Kuala Lumpur. 

Hazmi arrived in Kuala Lumpur soon thereafter and may even have stayed 

briefly with Khallad and Abu Bara at Endolite. Mihdhar arrived on January 5, 

probably one day after Hazmi.All four operatives stayed at the apartment of 

Yazid Sufaat, the Malaysian JI member who made his home available at Ham=

bali’s request.According to Khallad, he and Hazmi spoke about the possibility 

of hijacking planes and crashing them or holding passengers as hostages, but 

only speculatively. Khallad admits being aware at the time that Hazmi and 

Mihdhar were involved in an operation involving planes in the United States 

but denies knowing details of the plan.60 

While in Kuala Lumpur,Khallad wanted to go to Singapore to meet Nibras 

and Fahd al Quso, two of the operatives in Nashiri’s ship-bombing operation. 

An attempt to execute that plan by attacking the USS The Sullivans had failed 

just a few days earlier. Nibras and Quso were bringing Khallad money from 

Yemen, but were stopped in Bangkok because they lacked visas to continue on 

to Singapore.Also unable to enter Singapore, Khallad moved the meeting to 

Bangkok.Hazmi and Mihdhar decided to go there as well,reportedly because 

they thought it would enhance their cover as tourists to have passport stamps 

from a popular tourist destination such as Thailand.With Hambali’s help, the 

three obtained tickets for a flight to Bangkok and left Kuala Lumpur together. 

Abu Bara did not have a visa permitting him to return to Pakistan, so he trav=

eled toYemen instead.61 

In Bangkok, Khallad took Hazmi and Mihdhar to one hotel, then went to 

another hotel for his meeting on the maritime attack plan. Hazmi and Mihd=

har soon moved to that same hotel,but Khallad insists that the two sets of oper=

atives never met with each other or anyone else. After conferring with the 

ship-bombing operatives, Khallad returned to Karachi and then to Kandahar, 

where he reported on his casing mission to Bin Ladin.62 

Bin Ladin canceled the East Asia part of the planes operation in the spring 

of 2000.He evidently decided it would be too difficult to coordinate this attack 

with the operation in the United States.As for Hazmi and Mihdhar, they had 

left Bangkok a few days before Khallad and arrived in Los Angeles on January 

15, 2000.63 

Meanwhile, the next group of al Qaeda operatives destined for the planes 

operation had just surfaced in Afghanistan. As Hazmi and Mihdhar were 

deploying from Asia to the United States, al Qaeda’s leadership was recruiting 

and training four Western-educated men who had recently arrived in Kanda=

har.Though they hailed from four different countries—Egypt,the United Arab 
160 THE 9/11 COMMISSION REPORT 

Emirates, Lebanon, and Yemen—they had formed a close-knit group as stu=

dents in Hamburg,Germany.The new recruits had come to Afghanistan aspir=

ing to wage jihad in Chechnya. But al Qaeda quickly recognized their 

potential and enlisted them in its anti-U.S. jihad. 

5.3 THE HAMBURG CONTINGENT 

Although Bin Ladin,Atef,and KSM initially contemplated using established al 

Qaeda members to execute the planes operation, the late 1999 arrival in Kan=

dahar of four aspiring jihadists from Germany suddenly presented a more 

attractive alternative.The Hamburg group shared the anti-U.S. fervor of the 

other candidates for the operation, but added the enormous advantages of flu=

ency in English and familiarity with life in the West, based on years that each 

member of the group had spent living in Germany. Not surprisingly, 

Mohamed Atta, Ramzi Binalshibh, Marwan al Shehhi, and Ziad Jarrah would 

all become key players in the 9/11 conspiracy. 

Mohamed Atta 

Mohamed Atta was born on September 1, 1968, in Kafr el Sheikh, Egypt, to a 

middle-class family headed by his father, an attorney. After graduating from 

Cairo University with a degree in architectural engineering in 1990, Atta 

worked as an urban planner in Cairo for a couple of years. In the fall of 1991, 

he asked a German family he had met in Cairo to help him continue his edu=

cation in Germany.They suggested he come to Hamburg and invited him to 

live with them there,at least initially.After completing a course in German,Atta 

traveled to Germany for the first time in July 1992. He resided briefly in 

Stuttgart and then, in the fall of 1992, moved to Hamburg to live with his host 

family. After enrolling at the University of Hamburg, he promptly transferred 

into the city engineering and planning course at the Technical University of 

Hamburg-Harburg,where he would remain registered as a student until the fall 

of 1999.He appears to have applied himself fairly seriously to his studies (at least 

in comparison to his jihadist friends) and actually received his degree shortly 

before traveling to Afghanistan. In school,Atta came across as very intelligent 

and reasonably pleasant,with an excellent command of the German language.64 

When Atta arrived in Germany, he appeared religious, but not fanatically 

so.This would change, especially as his tendency to assert leadership became 

increasingly pronounced.According to Binalshibh,as early as 1995 Atta sought 

to organize a Muslim student association in Hamburg. In the fall of 1997, he 

joined a working group at the Quds mosque in Hamburg, a group designed 

to bridge the gap between Muslims and Christians.Atta proved a poor bridge, 

however, because of his abrasive and increasingly dogmatic personality. But 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 161 

among those who shared his beliefs, Atta stood out as a decisionmaker.Atta’s 

friends during this period remember him as charismatic, intelligent, and persuasive, albeit intolerant of dissent.65 

In his interactions with other students,Atta voiced virulently anti-Semitic 

and anti-American opinions, ranging from condemnations of what he 

described as a global Jewish movement centered in New York City that sup=

posedly controlled the financial world and the media,to polemics against gov=

ernments of the Arab world.To him, Saddam Hussein was an American stooge 

set up to give Washington an excuse to intervene in the Middle East.Within 

his circle,Atta advocated violent jihad.He reportedly asked one individual close 

to the group if he was “ready to fight for [his] belief ” and dismissed him as too 

weak for jihad when the person declined. On a visit home to Egypt in 1998, 

Atta met one of his college friends. According to this friend, Atta 

had changed a great deal, had grown a beard,and had “obviously adopted fun=

damentalism” by that time.66 

Ramzi Binalshibh 

Ramzi Binalshibh was born on May 1,1972,in Ghayl Bawazir,Yemen.There does 

not seem to be anything remarkable about his family or early background.A friend 

who knew Binalshibh in Yemen remembers him as “religious, but not too reli=

gious.” From 1987 to 1995, Binalshibh worked as a clerk for the International 

Bank of Yemen.He first attempted to leaveYemen in 1995, when he applied for 

a U.S. visa.After his application was rejected, he went to Germany and applied 

for asylum under the name Ramzi Omar, claiming to be a Sudanese citizen seek=

ing asylum.While his asylum petition was pending,Binalshibh lived in Hamburg 

and associated with individuals from several mosques there. In 1997, after his 

asylum application was denied,Binalshibh went home toYemen but returned to 

Germany shortly thereafter under his true name,this time registering as a student 

in Hamburg.Binalshibh continually had academic problems,failing tests and cut=

ting classes; he was expelled from one school in September 1998.67 

According to Binalshibh, he and Atta first met at a mosque in Hamburg in 

1995.The two men became close friends and became identified with their 

shared extremist outlook. Like Atta, by the late 1990s Binalshibh was decrying 

what he perceived to be a “Jewish world conspiracy.” He proclaimed that the 

highest duty of every Muslim was to pursue jihad, and that the highest honor 

was to die during the jihad.Despite his rhetoric,however,Binalshibh presented 

a more amiable figure than the austere Atta, and was known within the com=

munity as being sociable, extroverted, polite, and adventuresome.68 

In 1998,Binalshibh and Atta began sharing an apartment in the Harburg sec=

tion of Hamburg, together with a young student from the United Arab Emi=

rates named Marwan al Shehhi.69 
162 THE 9/11 COMMISSION REPORT 

Marwan al Shehhi 

Marwan al Shehhi was born on May 9, 1978, in Ras al Khaimah, the United 

Arab Emirates. His father, who died in 1997, was a prayer leader at the local 

mosque.After graduating from high school in 1995, Shehhi joined the Emi=

rati military and received half a year of basic training before gaining admis=

sion to a military scholarship program that would fund his continued study in 

Germany.70 

Shehhi first entered Germany in April 1996.After sharing an apartment in 

Bonn for two months with three other scholarship students, Shehhi moved in 

with a German family, with whom he resided for several months before mov=

ing into his own apartment. During this period, he came across as very reli=

gious, praying five times a day. Friends also remember him as convivial and “a 

regular guy,” wearing Western clothes and occasionally renting cars for trips to 

Berlin, France, and the Netherlands.71 

As a student, Shehhi was less than a success. Upon completing a course in 

German, he enrolled at the University of Bonn in a program for technical, 

mathematical,and scientific studies.In June 1997,he requested a leave from his 

studies, citing the need to attend to unspecified “problems” in his home coun=

try.Although the university denied his request, Shehhi left anyway,and conse=

quently was compelled to repeat the first semester of his studies.In addition to 

having academic difficulties at this time, Shehhi appeared to become more 

extreme in the practice of his faith; for example, he specifically avoided restau=

rants that cooked with or served alcohol. In late 1997, he applied for permis=

sion to complete his course work in Hamburg,a request apparently motivated 

by his desire to join Atta and Binalshibh.Just how and when the three of them 

first met remains unclear, although they seemed to know each other already 

when Shehhi relocated to Hamburg in early 1998.Atta and Binalshibh moved 

into his apartment in April.72 

The transfer to Hamburg did not help Shehhi’s academic progress; he was 

directed by the scholarship program administrators at the Emirati embassy to 

repeat his second semester starting in August 1998, but back in Bonn. Shehhi 

initially flouted this directive, however, and did not reenroll at the University 

of Bonn until the following January, barely passing his course there.By the end 

of July 1999, he had returned to Hamburg, applying to study shipbuilding at 

the Technical University and, more significantly, residing once again with Atta 

and Binalshibh, in an apartment at 54 Marienstrasse.73 

After Shehhi moved in with Atta and Binalshibh, his evolution toward 

Islamic fundamentalism became more pronounced.A fellow Emirati student 

who came to Hamburg to visit Shehhi noticed he no longer lived as comfortably as before. Shehhi now occupied an old apartment with a roommate, had 

no television,and wore inexpensive clothes.When asked why he was living so 

frugally, Shehhi responded that he was living the way the Prophet had lived.74 

Similarly, when someone asked why he and Atta never laughed, Shehhi 

retorted,“How can you laugh when people are dying in Palestine?”75 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 163 

Ziad Jarrah 

Born on May 11, 1975, in Mazraa, Lebanon, Ziad Jarrah came from an afflu=

ent family and attended private, Christian schools. Like Atta, Binalshibh, and 

Shehhi, Jarrah aspired to pursue higher education in Germany. In April 1996, 

he and a cousin enrolled at a junior college in Greifswald,in northeastern Ger=

many.There Jarrah met and became intimate with Aysel Senguen, the daugh=

ter of Turkish immigrants, who was preparing to study dentistry.76 

Even with the benefit of hindsight, Jarrah hardly seems a likely candidate 

for becoming an Islamic extremist. Far from displaying radical beliefs when he 

first moved to Germany, he arrived with a reputation for knowing where to 

find the best discos and beaches in Beirut, and in Greifswald was known to 

enjoy student parties and drinking beer. Although he continued to share an 

apartment in Greifswald with his cousin,Jarrah was mostly at Senguen’s apart=

ment.Witnesses interviewed by German authorities after 9/11, however,recall 

that Jarrah started showing signs of radicalization as early as the end of 1996. 

After returning from a trip home to Lebanon,Jarrah started living more strictly 

according to the Koran.He read brochures in Arabic about jihad, held forth to 

friends on the subject of holy war,and professed disaffection with his previous 

life and a desire not to leave the world “in a natural way.”77 

In September 1997, Jarrah abruptly switched his intended course of study 

from dentistry to aircraft engineering—at the Technical University of 

Hamburg-Harburg. His motivation for this decision remains unclear. The 

rationale he expressed to Senguen—that he had been interested in aviation 

since playing with toy airplanes as a child—rings somewhat hollow. In any 

event,Jarrah appears already to have had Hamburg contacts by this time,some 

of whom may have played a role in steering him toward Islamic extremism.78 

Following his move to Hamburg that fall, he began visiting Senguen in 

Greifswald on weekends, until she moved to the German city of Bochum one 

year later to enroll in dental school.Around the same time, he began speaking 

increasingly about religion, and his visits to Senguen became less and less fre=

quent. He began criticizing her for not being religious enough and for dress=

ing too provocatively. He grew a full beard and started praying regularly. He 

refused to introduce her to his Hamburg friends because,he told her,they were 

religious Muslims and her refusal to become more observant embarrassed him. 

At some point in 1999, Jarrah told Senguen that he was planning to wage a 

jihad because there was no greater honor than to die for Allah.Although Jar=

rah’s transformation generated numerous quarrels, their breakups invariably 

were followed by reconciliation.79 

Forming a Cell 

In Hamburg, Jarrah had a succession of living accommodations, but he appar=

ently never resided with his future co-conspirators. It is not clear how and 

when he became part of Atta’s circle. He became particularly friendly with 

Binalshibh after meeting him at the Quds mosque in Hamburg, which Jarrah 
164 THE 9/11 COMMISSION REPORT 

began attending regularly in late 1997.The worshippers at this mosque featured 

an outspoken, flamboyant Islamist named Mohammed Haydar Zammar. A 

well-known figure in the Muslim community (and to German and U.S. intel=

ligence agencies by the late 1990s),Zammar had fought in Afghanistan and rel=

ished any opportunity to extol the virtues of violent jihad. Indeed, a witness 

has reported hearing Zammar press Binalshibh to fulfill his duty to wage jihad. 

Moreover, after 9/11, Zammar reportedly took credit for influencing 

not just Binalshibh but the rest of the Hamburg group. In 1998, Zammar 

encouraged them to participate in jihad and even convinced them to go to 

Afghanistan.80 

Owing to Zammar’s persuasion or some other source of inspiration,Atta, 

Binalshibh, Shehhi,and Jarrah eventually prepared themselves to translate their 

extremist beliefs into action. By late 1999, they were ready to abandon their 

student lives in Germany in favor of violent jihad.This final stage in their evo=

lution toward embracing Islamist extremism did not entirely escape the notice 

of the people around them.The foursome became core members of a group 

of radical Muslims, often hosting sessions at their Marienstrasse apartment that 

involved extremely anti-American discussions. Meeting three to four times a 

week, the group became something of a “sect” whose members, according to 

one participant in the meetings, tended to deal only with each other.81 Atta’s 

rent checks for the apartment provide evidence of the importance that the 

apartment assumed as a center for the group, as he would write on them the 

notation “Dar el Ansar,” or “house of the followers.”82 

In addition to Atta,Binalshibh,Shehhi,and Jarrah,the group included other 

extremists, some of whom also would attend al Qaeda training camps and, in 

some instances, would help the 9/11 hijackers as they executed the plot: 

•	 Said Bahaji,son of a Moroccan immigrant, was the only German cit=

izen in the group.Educated in Morocco,Bahaji returned to Germany 

to study electrical engineering at the Technical University of 

Hamburg-Harburg. He spent five months in the German army 

before obtaining a medical discharge, and lived with Atta and Binal=

shibh at 54 Marienstrasse for eight months between November 1998 

and July 1999. Described as an insecure follower with no personality 

and with limited knowledge of Islam,Bahaji nonetheless professed his 

readiness to engage in violence.Atta and Binalshibh used Bahaji’s com=

puter for Internet research, as evidenced by documents and diskettes 

seized by German authorities after 9/11.83 

•	 Zakariya Essabar, a Moroccan citizen, moved to Germany in Febru=

ary 1997 and to Hamburg in 1998, where he studied medical tech=

nology. Soon after moving to Hamburg, Essabar met Binalshibh and 

the others through a Turkish mosque. Essabar turned extremist fairly 

suddenly, probably in 1999, and reportedly pressured one acquain=

tance with physical force to become more religious,grow a beard,and 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 165 

compel his wife to convert to Islam.Essabar’s parents were said to have 

made repeated but unsuccessful efforts to sway him from this lifestyle. 

Shortly before the 9/11 attacks, he would travel to Afghanistan to 

communicate the date for the attacks to the al Qaeda leadership.84 

• Mounir el Motassadeq,another Moroccan,came to Germany in 1993, 

moving to Hamburg two years later to study electrical engineering at 

theTechnical University.A witness has recalled Motassadeq saying that 

he would kill his entire family if his religious beliefs demanded it.One 

of Motassadeq’s roommates recalls him referring to Hitler as a “good 

man” and organizing film sessions that included speeches by Bin 

Ladin. Motassadeq would help conceal the Hamburg group’s trip to 

Afghanistan in late 1999.85 

•	 Abdelghani Mzoudi, also a Moroccan, arrived in Germany in the 

summer of 1993, after completing university courses in physics and 

chemistry. Mzoudi studied in Dortmund, Bochum, and Muenster 

before moving to Hamburg in 1995. Mzoudi described himself as a 

weak Muslim when he was home in Morocco,but much more devout 

when he was back in Hamburg. In April 1996, Mzoudi and Motas=

sadeq witnessed the execution of Atta’s will.86 

During the course of 1999,Atta and his group became ever more extreme 

and secretive, speaking only in Arabic to conceal the content of their conversations.87 When the four core members of the Hamburg cell left Germany to 

journey to Afghanistan late that year, it seems unlikely that they already knew 

about the planes operation;no evidence connects them to al Qaeda before that 

time. Witnesses have attested, however, that their pronouncements reflected 

ample predisposition toward taking some action against the United States.88 In 

short, they fit the bill for Bin Ladin,Atef,and KSM. 

Going to Afghanistan 

The available evidence indicates that in 1999,Atta,Binalshibh, Shehhi,and Jar=

rah decided to fight in Chechnya against the Russians. According to Binal=

shibh, a chance meeting on a train in Germany caused the group to travel to 

Afghanistan instead.An individual named Khalid al Masri approached Binal=

shibh and Shehhi (because they wereArabs with beards,Binalshibh thinks) and 

struck up a conversation about jihad in Chechnya.When they later called Masri 

and expressed interest in going to Chechnya, he told them to contact Abu 

Musab in Duisburg, Germany. Abu Musab turned out to be Mohamedou 

Ould Slahi, a significant al Qaeda operative who, even then, was well known 

to U.S.and German intelligence,though neither government apparently knew 

he was operating in Germany in late 1999.When telephoned by Binalshibh 

and Shehhi, Slahi reportedly invited these promising recruits to come see him 

in Duisburg.89 

Binalshibh, Shehhi, and Jarrah made the trip. When they arrived, Slahi 
166 THE 9/11 COMMISSION REPORT 

explained that it was difficult to get to Chechnya at that time because many 

travelers were being detained in Georgia. He recommended they go to 

Afghanistan instead, where they could train for jihad before traveling onward 

to Chechnya. Slahi instructed them to obtain Pakistani visas and then return 

to him for further directions on how to reach Afghanistan.Although Atta did 

not attend the meeting,he joined in the plan with the other three.After obtain=

ing the necessary visas, they received Slahi’s final instructions on how to travel 

to Karachi and then Quetta,where they were to contact someone named Umar 

al Masri at the Taliban office.90 

Following Slahi’s advice,Atta and Jarrah left Hamburg during the last week 

of November 1999, bound for Karachi. Shehhi left for Afghanistan around the 

same time;Binalshibh,about two weeks later.Binalshibh remembers that when 

he arrived at the Taliban office in Quetta, there was no one named Umar al 

Masri.The name, apparently, was simply a code; a group of Afghans from the 

office promptly escorted him to Kandahar.There Binalshibh rejoined Atta and 

Jarrah, who said they already had pledged loyalty to Bin Ladin and urged him 

to do the same.They also informed him that Shehhi had pledged as well and 

had already left for the United Arab Emirates to prepare for the mission.Binal=

shibh soon met privately with Bin Ladin, accepted the al Qaeda leader’s invi=

tation to work under him,and added his own pledge to those of his Hamburg 

colleagues.By this time,Binalshibh claims,he assumed he was volunteering for 

a martyrdom operation.91 

Atta, Jarrah, and Binalshibh then met with Atef, who told them they were 

about to undertake a highly secret mission. As Binalshibh tells it, Atef 

instructed the three to return to Germany and enroll in flight training.Atta— 

whom Bin Ladin chose to lead the group—met with Bin Ladin several times 

to receive additional instructions, including a preliminary list of approved targets: the World Trade Center, the Pentagon, and the U.S. Capitol.92 The new 

recruits also learned that an individual named Rabia al Makki (Nawaf al 

Hazmi) would be part of the operation.93 

In retrospect, the speed with which Atta, Shehhi, Jarrah, and Binalshibh 

became core members of the 9/11 plot—with Atta designated its operational 

leader—is remarkable.They had not yet met with KSM when all this occurred. 

It is clear,then,that Bin Ladin and Atef were very much in charge of the oper=

ation.That these candidates were selected so quickly—before comprehensive 

testing in the training camps or in operations—demonstrates that Bin Ladin 

and Atef probably already understood the deficiencies of their initial team, 

Hazmi and Mihdhar.The new recruits from Germany possessed an ideal com=

bination of technical skill and knowledge that the original 9/11 operatives,vet=

eran fighters though they were, lacked. Bin Ladin and Atef wasted no time in 

assigning the Hamburg group to the most ambitious operation yet planned by 

al Qaeda. 

Bin Ladin and Atef also plainly judged that Atta was best suited to be the 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 167 

tactical commander of the operation.Such a quick and critical judgment invites 

speculation about whether they had already taken Atta’s measure at some ear=

lier meeting.To be sure, some gaps do appear in the record of Atta’s known 

whereabouts during the preceding years. One such gap is February–March 

1998,a period for which there is no evidence of his presence in Germany and 

when he conceivably could have been in Afghanistan.94 Yet to date, neither 

KSM, Binalshibh, nor any other al Qaeda figure interrogated about the 9/11 

plot has claimed that Atta or any other member of the Hamburg group trav=

eled to Afghanistan before the trip in late 1999. 

While the four core Hamburg cell members were in Afghanistan,their asso=

ciates back in Hamburg handled their affairs so that their trip could be kept 

secret. Motassadeq appears to have done the most. He terminated Shehhi’s 

apartment lease, telling the landlord that Shehhi had returned to the UAE for 

family reasons, and used a power of attorney to pay bills from Shehhi’s bank 

account.95 Motassadeq also assisted Jarrah,offering to look after Aysel Senguen 

in Jarrah’s absence. Said Bahaji attended to similar routine matters for Atta and 

Binalshibh,thereby helping them remain abroad without drawing attention to 

their absence.96 

Preparing for the Operation 

In early 2000,Atta,Jarrah,and Binalshibh returned to Hamburg.Jarrah arrived 

first, on January 31, 2000.97 According to Binalshibh, he and Atta left Kanda=

har together and proceeded first to Karachi, where they met KSM and were 

instructed by him on security and on living in the United States.Shehhi appar=

ently had already met with KSM before returning to the UAE.Atta returned 

to Hamburg in late February, and Binalshibh arrived shortly thereafter. She=

hhi’s travels took him to the UAE (where he acquired a new passport and a 

U.S. visa), Saudi Arabia, Bahrain, and one or more other destinations. Shehhi 

also returned to Germany, possibly sometime in March.98 

After leaving Afghanistan, the hijackers made clear efforts to avoid appear=

ing radical. Once back in Hamburg, they distanced themselves from conspic=

uous extremists like Zammar, whom they knew attracted unwanted attention 

from the authorities.99They also changed their appearance and behavior.Atta 

wore Western clothing, shaved his beard, and no longer attended extremist 

mosques. Jarrah also no longer wore a full beard and, according to Senguen, 

acted much more the way he had when she first met him.And when Shehhi, 

while still in the UAE in January 2000, held a belated wedding celebration (he 

actually had been married in 1999),a friend of his was surprised to see that he 

had shaved off his beard and was acting like his old self again.100 

But Jarrah’s apparent efforts to appear less radical did not completely con=

ceal his transformation from his Lebanese family,which grew increasingly con=

cerned about his fanaticism. Soon after Jarrah returned to Germany, his father 

asked Jarrah’s cousin—a close companion from boyhood—to intercede.The 
168 THE 9/11 COMMISSION REPORT 

cousin’s ensuing effort to persuade Jarrah to depart from “the path he was tak=

ing” proved unavailing.101 Yet Jarrah clearly differed from the other hijackers 

in that he maintained much closer contact with his family and continued his 

intimate relationship with Senguen.These ties may well have caused him to 

harbor some doubts about going through with the plot,even as late as the sum=

mer of 2001, as discussed in chapter 7. 

After leaving Afghanistan,the four began researching flight schools and avi=

ation training. In early January 2000,Ali Abdul Aziz Ali—a nephew of KSM 

living in the UAE who would become an important facilitator in the plot— 

used Shehhi’s credit card to order a Boeing 747-400 flight simulator program 

and a Boeing 767 flight deck video, together with attendant literature;Ali had 

all these items shipped to his employer’s address. Jarrah soon decided that the 

schools in Germany were not acceptable and that he would have to learn to 

fly in the United States. Binalshibh also researched flight schools in Europe, 

and in the Netherlands he met a flight school director who recommended 

flight schools in the United States because they were less expensive and 

required shorter training periods.102 

In March 2000,Atta emailed 31 different U.S. flight schools on behalf of a 

small group of men from various Arab countries studying in Germany who, 

while lacking prior training, were interested in learning to fly in the United 

States. Atta requested information about the cost of the training, potential 

financing, and accommodations.103 

Before seeking visas to enter the United States, Atta, Shehhi, and Jarrah 

obtained new passports, each claiming that his old passport had been lost. Pre=

sumably they were concerned that the Pakistani visas in their old passports 

would raise suspicions about possible travel to Afghanistan.Shehhi obtained his 

visa on January 18, 2000;Atta, on May 18; and Jarrah, on May 25.104 Binal=

shibh’s visa request was rejected, however, as were his three subsequent applications.105 Binalshibh proved unable to obtain a visa, a victim of the 

generalized suspicion that visa applicants fromYemen—especially young men 

applying in another country (Binalshibh first applied in Berlin)—might join 

the ranks of undocumented aliens seeking work in the United States. Before 

9/11, security concerns were not a major factor in visa issuance unless the 

applicant already was on a terrorist watchlist,and none of these four men was. 

Concerns that Binalshibh intended to immigrate to the United States doomed 

his chances to participate firsthand in the 9/11 attacks. Although Binalshibh 

had to remain behind, he would provide critical assistance from abroad to his 

co-conspirators. 

Once again, the need for travel documents dictated al Qaeda’s plans. 

Travel 

It should by now be apparent how significant travel was in the planning undertaken by a terrorist organization as far-flung as al Qaeda.The story of the plot 

includes references to dozens of international trips.Operations required travel, 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 169 

as did basic communications and the movement of money.Where electronic 

communications were regarded as insecure, al Qaeda relied even more heavily 

on couriers. 

KSM and Abu Zubaydah each played key roles in facilitating travel for al 

Qaeda operatives. In addition, al Qaeda had an office of passports and host 

country issues under its security committee. The office was located at the 

Kandahar airport and was managed by Atef.The committee altered papers, 

including passports, visas, and identification cards.106 

Moreover, certain al Qaeda members were charged with organizing passport collection schemes to keep the pipeline of fraudulent documents flow=

ing.To this end, al Qaeda required jihadists to turn in their passports before 

going to the front lines in Afghanistan.If they were killed, their passports were 

recycled for use.107 The operational mission training course taught operatives 

how to forge documents. Certain passport alteration methods,which included 

substituting photos and erasing and adding travel cachets, were also taught. 

Manuals demonstrating the technique for “cleaning” visas were reportedly cir=

culated among operatives. Mohamed Atta and Zakariya Essabar were reported 

to have been trained in passport alteration.108 

The purpose of all this training was twofold: to develop an institutional 

capacity for document forgery and to enable operatives to make necessary 

adjustments in the field. It was well-known, for example, that if a Saudi trav=

eled to Afghanistan via Pakistan, then on his return to Saudi Arabia his passport, bearing a Pakistani stamp, would be confiscated. So operatives either 

erased the Pakistani visas from their passports or traveled through Iran, which 

did not stamp visas directly into passports.109 

5.4 A MONEY TRAIL? 

Bin Ladin and his aides did not need a very large sum to finance their planned 

attack on America.The 9/11 plotters eventually spent somewhere between 

$400,000 and $500,000 to plan and conduct their attack. Consistent with the 

importance of the project, al Qaeda funded the plotters. KSM provided his 

operatives with nearly all the money they needed to travel to the United States, 

train, and live. The plotters’ tradecraft was not especially sophisticated, but it 

was good enough.They moved,stored,and spent their money in ordinary ways, 

easily defeating the detection mechanisms in place at the time.110 The origin 

of the funds remains unknown, although we have a general idea of how al 

Qaeda financed itself during the period leading up to 9/11. 

General Financing 

As we explained in chapter 2, Bin Ladin did not fund al Qaeda through a 

personal fortune and a network of businesses in Sudan. Instead, al Qaeda 

relied primarily on a fund-raising network developed over time.The CIA 
170 THE 9/11 COMMISSION REPORT 

now estimates that it cost al Qaeda about $30 million per year to sustain its 

activities before 9/11 and that this money was raised almost entirely through 

donations.111 

For many years, the United States thought Bin Ladin financed al Qaeda’s 

expenses through a vast personal inheritance.Bin Ladin purportedly inherited 

approximately $300 million when his father died,and was rumored to have had 

access to these funds to wage jihad while in Sudan and Afghanistan and to 

secure his leadership position in al Qaeda. In early 2000, the U.S. government 

discovered a different reality: roughly from 1970 through 1994, Bin Ladin 

received about $1 million per year—a significant sum, to be sure, but not a 

$300 million fortune that could be used to fund jihad.112 Then, as part of a 

Saudi government crackdown early in the 1990s, the Bin Ladin family was 

forced to find a buyer for Usama’s share of the family company in 1994.The 

Saudi government subsequently froze the proceeds of the sale.This action had 

the effect of divesting Bin Ladin of what otherwise might indeed have been a 

large fortune.113 

Nor were Bin Ladin’s assets in Sudan a source of money for al Qaeda.When 

Bin Ladin lived in Sudan from 1991 to 1996,he owned a number of businesses 

and other assets.These could not have provided significant income, as most 

were small or not economically viable.When Bin Ladin left in 1996, it appears 

that the Sudanese government expropriated all his assets: he left Sudan with 

practically nothing.When Bin Ladin arrived in Afghanistan, he relied on the 

Taliban until he was able to reinvigorate his fund-raising efforts by drawing on 

ties to wealthy Saudi individuals that he had established during the Afghan war 

in the 1980s.114 

Al Qaeda appears to have relied on a core group of financial facilitators 

who raised money from a variety of donors and other fund-raisers, primarily 

in the Gulf countries and particularly in Saudi Arabia.115 Some individual 

donors surely knew,and others did not,the ultimate destination of their dona=

tions.Al Qaeda and its friends took advantage of Islam’s strong calls for char=

itable giving, zakat.These financial facilitators also appeared to rely heavily on 

certain imams at mosques who were willing to divert zakat donations to al 

Qaeda’s cause.116 

Al Qaeda also collected money from employees of corrupt charities.117 It 

took two approaches to using charities for fund-raising. One was to rely on al 

Qaeda sympathizers in specific foreign branch offices of large, international 

charities—particularly those with lax external oversight and ineffective inter=

nal controls, such as the Saudi-based al Haramain Islamic Foundation.118 

Smaller charities in various parts of the globe were funded by these large Gulf 

charities and had employees who would siphon the money to al Qaeda.119 

In addition, entire charities,such as the al Wafa organization,may have wittingly participated in funneling money to al Qaeda. In those cases, al Qaeda 

operatives controlled the entire organization, including access to bank 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 171 

accounts.120 Charities were a source of money and also provided significant 

cover, which enabled operatives to travel undetected under the guise of work=

ing for a humanitarian organization. 

It does not appear that any government other than the Taliban financially 

supported al Qaeda before 9/11, although some governments may have con=

tained al Qaeda sympathizers who turned a blind eye to al Qaeda’s fundraising activities.121 Saudi Arabia has long been considered the primary source 

of al Qaeda funding, but we have found no evidence that the Saudi govern=

ment as an institution or senior Saudi officials individually funded the organ=

ization. (This conclusion does not exclude the likelihood that charities with 

significant Saudi government sponsorship diverted funds to al Qaeda.)122 

Still, al Qaeda found fertile fund-raising ground in Saudi Arabia, where 

extreme religious views are common and charitable giving was both essential 

to the culture and subject to very limited oversight.123 Al Qaeda also sought 

money from wealthy donors in other Gulf states. 

Al Qaeda frequently moved the money it raised by hawala,an informal and 

ancient trust-based system for transferring funds.124 In some ways,al Qaeda had 

no choice after its move to Afghanistan in 1996: first,the banking system there 

was antiquated and undependable; and second, formal banking was risky due 

to the scrutiny that al Qaeda received after the August 1998 East Africa embassy 

bombings, including UN resolutions against it and the Taliban.125 Bin Ladin 

relied on the established hawala networks operating in Pakistan, in Dubai, and 

throughout the Middle East to transfer funds efficiently.Hawaladars associated 

with al Qaeda may have used banks to move and store money, as did various 

al Qaeda fund-raisers and operatives outside of Afghanistan, but there is little 

evidence that Bin Ladin or core al Qaeda members used banks while in 

Afghanistan.126 

Before 9/11,al Qaeda spent funds as quickly as it received them.Actual ter=

rorist operations represented a relatively small part of al Qaeda’s estimated $30 

million annual operating budget.Al Qaeda funded salaries for jihadists, train=

ing camps, airfields, vehicles, arms, and the development of training manuals. 

Bin Ladin provided approximately $10–$20 million per year to the Taliban in 

return for safe haven. Bin Ladin also may have used money to create alliances 

with other terrorist organizations, although it is unlikely that al Qaeda was 

funding an overall jihad program. Rather,Bin Ladin selectively provided startup funds to new groups or money for specific terrorist operations.127 

Al Qaeda has been alleged to have used a variety of illegitimate means, par=

ticularly drug trafficking and conflict diamonds,to finance itself.While the drug 

trade was a source of income for the Taliban, it did not serve the same purpose 

for al Qaeda, and there is no reliable evidence that Bin Ladin was involved in 

or made his money through drug trafficking.128 Similarly,we have seen no persuasive evidence that al Qaeda funded itself by trading in African conflict diamonds.129 There also have been claims that al Qaeda financed itself through 
172 THE 9/11 COMMISSION REPORT 

manipulation of the stock market based on its advance knowledge of the 9/11 

attacks.Exhaustive investigations by the Securities and Exchange Commission, 

FBI,and other agencies have uncovered no evidence that anyone with advance 

knowledge of the attacks profited through securities transactions.130 

To date, the U.S. government has not been able to determine the origin of 

the money used for the 9/11 attacks. Ultimately the question is of little prac=

tical significance.Al Qaeda had many avenues of funding. If a particular fund=

ing source had dried up, al Qaeda could have easily tapped a different source 

or diverted funds from another project to fund an operation that cost 

$400,000–$500,000 over nearly two years. 

The Funding of the 9/11 Plot 

As noted above, the 9/11 plotters spent somewhere between $400,000 and 

$500,000 to plan and conduct their attack.The available evidence indicates that 

the 19 operatives were funded by al Qaeda, either through wire transfers or cash 

provided by KSM,which they carried into the United States or deposited in for=

eign accounts and accessed from this country. Our investigation has uncovered 

no credible evidence that any person in the United States gave the hijackers sub=

stantial financial assistance. Similarly, we have seen no evidence that any foreign 

government—or foreign government official—supplied any funding.131 

We have found no evidence that the Hamburg cell members (Atta, Shehhi, 

Jarrah, and Binalshibh) received funds from al Qaeda before late 1999. It 

appears they supported themselves. KSM, Binalshibh, and another plot facili=

tator,Mustafa al Hawsawi, each received money,in some cases perhaps as much 

as $10,000, to perform their roles in the plot.132 

After the Hamburg recruits joined the 9/11 conspiracy,al Qaeda began giv=

ing them money.Our knowledge of the funding during this period, before the 

operatives entered the United States, remains murky.According to KSM, the 

Hamburg cell members each received $5,000 to pay for their return to Ger=

many from Afghanistan after they had been selected to join the plot, and they 

received additional funds for travel from Germany to the United States.Finan=

cial transactions of the plotters are discussed in more detail in chapter 7. 

Requirements for a Successful Attack 

As some of the core operatives prepared to leave for the United States, al 

Qaeda’s leaders could have reflected on what they needed to be able to do in 

order to organize and conduct a complex international terrorist operation to 

inflict catastrophic harm.We believe such a list of requirements would have 

included 

•	 leaders able to evaluate,approve,and supervise the planning and direc=

tion of the operation; 

•	 communications sufficient to enable planning and direction of the 

operatives and those who would be helping them; 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 173 

•	 a personnel system that could recruit candidates, vet them, indoctri=

nate them, and give them necessary training; 

•	 an intelligence effort to gather required information and form assess=

ments of enemy strengths and weaknesses; 

• the ability to move people; and 

• the ability to raise and move the necessary money. 

The information we have presented about the development of 

the planes operation shows how, by the spring and summer of 2000, al Qaeda 

was able to meet these requirements. 

By late May 2000, two operatives assigned to the planes operation were 

already in the United States.Three of the four Hamburg cell members would 

soon arrive. 
6 

FROM THREAT 

TO THREAT 

In chapters 3 and 4 we described how the U.S. government adjusted its 

existing agencies and capacities to address the emerging threat from Usama Bin 

Ladin and his associates. After the August 1998 bombings of the American 

embassies in Kenya and Tanzania, President Bill Clinton and his chief aides 

explored ways of getting Bin Ladin expelled from Afghanistan or possibly cap=

turing or even killing him.Although disruption efforts around the world had 

achieved some successes, the core of Bin Ladin’s organization remained intact. 

President Clinton was deeply concerned about Bin Ladin. He and his 

national security advisor, Samuel “Sandy” Berger, ensured they had a special 

daily pipeline of reports feeding them the latest updates on Bin Ladin’s 

reported location.1 In public, President Clinton spoke repeatedly about the 

threat of terrorism, referring to terrorist training camps but saying little about 

Bin Ladin and nothing about al Qaeda.He explained to us that this was delib=

erate—intended to avoid enhancing Bin Ladin’s stature by giving him unnec=

essary publicity.His speeches focused especially on the danger of nonstate actors 

and of chemical and biological weapons.2 

As the millennium approached, the most publicized worries were not 

about terrorism but about computer breakdowns—theY2K scare. Some gov=

ernment officials were concerned that terrorists would take advantage of such 

breakdowns.3 

6.1 THE MILLENNIUM CRISIS 

“Bodies Will Pile Up in Sacks” 

On November 30, 1999, Jordanian intelligence intercepted a telephone call 

between Abu Zubaydah,a longtime ally of Bin Ladin,and Khadr Abu Hoshar, 

a Palestinian extremist.Abu Zubaydah said, “The time for training is over.” 

Suspecting that this was a signal for Abu Hoshar to commence a terrorist 

174 
FROM THREAT TO THREAT 175 

operation,Jordanian police arrested Abu Hoshar and 15 others and informed 

Washington.4 

One of the 16, Raed Hijazi, had been born in California to Palestinian 

parents; after spending his childhood in the Middle East, he had returned to 

northern California, taken refuge in extremist Islamist beliefs, and then made 

his way to Abu Zubaydah’s Khaldan camp in Afghanistan,where he learned the 

fundamentals of guerrilla warfare. He and his younger brother had been 

recruited by Abu Hoshar into a loosely knit plot to attack Jewish and Ameri=

can targets in Jordan.5 

After late 1996, when Abu Hoshar was arrested and jailed, Hijazi moved 

back to the United States, worked as a cabdriver in Boston, and sent money 

back to his fellow plotters.After Abu Hoshar’s release, Hijazi shuttled between 

Boston and Jordan gathering money and supplies. With Abu Hoshar, he 

recruited inTurkey and Syria as well as Jordan;with Abu Zubaydah’s assistance, 

Abu Hoshar sent these recruits to Afghanistan for training.6 

In late 1998, Hijazi and Abu Hoshar had settled on a plan.They would first 

attack four targets: the SAS Radisson Hotel in downtown Amman, the border 

crossings from Jordan into Israel,and two Christian holy sites,at a time when all 

these locations were likely to be thronged with American and other tourists. 

Next,they would target a local airport and other religious and cultural sites.Hijazi 

and Abu Hoshar cased the intended targets and sent reports to Abu Zubaydah, 

who approved their plan. Finally, back in Amman from Boston,Hijazi gradually 

accumulated bomb-making materials, including sulfuric acid and 5,200 pounds 

of nitric acid, which were then stored in an enormous subbasement dug by the 

plotters over a period of two months underneath a rented house.7 

In early 1999, Hijazi and Abu Hoshar contacted Khalil Deek, an American 

citizen and an associate of Abu Zubaydah who lived in Peshawar, Pakistan,and 

who, with Afghanistan-based extremists, had created an electronic version of a 

terrorist manual, the Encyclopedia of Jihad.They obtained a CD-ROM of this 

encyclopedia from Deek.8 In June,with help from Deek,Abu Hoshar arranged 

with Abu Zubaydah for Hijazi and three others to go to Afghanistan for added 

training in handling explosives.In late November 1999,Hijazi reportedly swore 

before Abu Zubaydah the bayat to Bin Ladin, committing himself to do anything Bin Ladin ordered. He then departed for Jordan and was at a waypoint 

in Syria when Abu Zubaydah sent Abu Hoshar the message that prompted Jor=

danian authorities to roll up the whole cell.9 

After the arrests of Abu Hoshar and 15 others, the Jordanians tracked Deek 

to Peshawar,persuaded Pakistan to extradite him,and added him to their catch. 

Searches in Amman found the rented house and,among other things,71 drums 

of acids,several forged Saudi passports, detonators,and Deek’s Encyclopedia. Six 

of the accomplices were sentenced to death. In custody, Hijazi’s younger 

brother said that the group’s motto had been “The season is coming,and bod=

ies will pile up in sacks.”10 
176 THE 9/11 COMMISSION REPORT 

Diplomacy and Disruption 

On December 4, as news came in about the discoveries in Jordan, National 

Security Council (NSC) Counterterrorism Coordinator Richard Clarke 

wrote Berger,“If George’s [Tenet’s] story about a planned series of UBL attacks 

at the Millennium is true, we will need to make some decisions NOW.” He 

told us he held several conversations with President Clinton during the crisis. 

He suggested threatening reprisals against the Taliban in Afghanistan in the 

event of any attacks on U.S. interests, anywhere, by Bin Ladin. He further 

proposed to Berger that a strike be made during the last week of 1999 against 

al Qaeda camps in Afghanistan—a proposal not adopted.11 

Warned by the CIA that the disrupted Jordanian plot was probably part of 

a larger series of attacks intended for the millennium,some possibly involving 

chemical weapons, the Principals Committee met on the night of Decem=

ber 8 and decided to task Clarke’s Counterterrorism Security Group (CSG) to 

develop plans to deter and disrupt al Qaeda plots.12 

Michael Sheehan, the State Department member of the CSG, communi=

cated warnings to the Taliban that they would be held responsible for future 

al Qaeda attacks.“Mike was not diplomatic,” Clarke reported to Berger.With 

virtually no evidence of a Taliban response,a new approach was made to Pakistan.13 General Anthony Zinni, the commander of Central Command 

(CENTCOM), was designated as the President’s special envoy and sent to ask 

General Musharraf to “take whatever action you deem necessary to resolve the 

Bin Laden problem at the earliest possible time.”But Zinni came back emptyhanded. As Ambassador William Milam reported from Islamabad, Musharraf 

was “unwilling to take the political heat at home.”14 

The CIA worked hard with foreign security services to detain or at least 

keep an eye on suspected Bin Ladin associates.Tenet spoke to 20 of his foreign 

counterparts.Disruption and arrest operations were mounted against terrorists 

in eight countries.15 In mid-December,President Clinton signed a Memoran=

dum of Notification (MON) giving the CIA broader authority to use foreign 

proxies to detain Bin Ladin lieutenants,without having to transfer them to U.S. 

custody.The authority was to capture, not kill, though lethal force might be 

used if necessary.16Tenet would later send a message to all CIA personnel overseas, saying,“The threat could not be more real. . . . Do whatever is necessary 

to disrupt UBL’s plans. . . .The American people are counting on you and me 

to take every appropriate step to protect them during this period.”The State 

Department issued a worldwide threat advisory to its posts overseas.17 

Then, on December 14, an Algerian jihadist was caught bringing a load of 

explosives into the United States. 

Ressam’s Arrest 

Ahmed Ressam, 23, had illegally immigrated to Canada in 1994. Using a fal=

sified passport and a bogus story about persecution in Algeria, Ressam entered 
FROM THREAT TO THREAT 177 

Montreal and claimed political asylum. For the next few years he supported 

himself with petty crime. Recruited by an alumnus of Abu Zubaydah’s Khal=

dan camp,Ressam trained in Afghanistan in 1998,learning,among other things, 

how to place cyanide near the air intake of a building to achieve maximum 

lethality at minimum personal risk.Having joined other Algerians in planning 

a possible attack on a U.S.airport or consulate,Ressam left Afghanistan in early 

1999 carrying precursor chemicals for explosives disguised in toiletry bottles, 

a notebook containing bomb assembly instructions, and $12,000. Back in 

Canada, he went about procuring weapons, chemicals, and false papers.18 

In early summer 1999, having learned that not all of his colleagues could get 

the travel documents to enter Canada, Ressam decided to carry out the plan 

alone.By the end of the summer he had chosen three Los Angeles–area airports 

as potential targets, ultimately fixing on Los Angeles International (LAX) as the 

largest and easiest to operate in surreptitiously.He bought or stole chemicals and 

equipment for his bomb, obtaining advice from three Algerian friends, all of 

whom were wanted by authorities in France for their roles in past terrorist attacks 

there. Ressam also acquired new confederates. He promised to help a New 

York–based partner,Abdelghani Meskini, get training in Afghanistan if Meskini 

would help him maneuver in the United States.19 

In December 1999, Ressam began his final preparations. He called an 

Afghanistan-based facilitator to inquire into whether Bin Ladin wanted to take 

credit for the attack, but he did not get a reply. He spent a week inVancouver 

preparing the explosive components with a close friend.The chemicals were 

so caustic that the men kept their windows open, despite the freezing temper=

atures outside, and sucked on cough drops to soothe their irritated throats.20 

While inVancouver,Ressam also rented a Chrysler sedan for his travel into the 

United States, and packed the explosives in the trunk’s spare tire well.21 

On December 14, 1999, Ressam drove his rental car onto the ferry from 

Victoria, Canada, to Port Angeles,Washington. Ressam planned to drive to 

Seattle and meet Meskini,with whom he would travel to Los Angeles and case 

A Case Study in Terrorist Travel 

Following a familiar terrorist pattern, Ressam and his associates used 

fraudulent passports and immigration fraud to travel.In Ressam’s case,this 

involved flying from France to Montreal using a photo-substituted 

French passport under a false name. Under questioning, Ressam admit=

ted the passport was fraudulent and claimed political asylum. He was 

released pending a hearing, which he failed to attend. His political asy=

lum claim was denied. He was arrested again, released again, and given 

another hearing date.Again, he did not show.He was arrested four times 
178 THE 9/11 COMMISSION REPORT 

for thievery,usually from tourists,but was neither jailed nor deported.He 

also supported himself by selling stolen documents to a friend who was 

a document broker for Islamist terrorists.22 

Ressam eventually obtained a genuine Canadian passport through a 

document vendor who stole a blank baptismal certificate from a 

Catholic church.With this document he was able to obtain a Canadian 

passport under the name of Benni Antoine Noris.This enabled him to 

travel to Pakistan, and from there to Afghanistan for his training, and 

then return to Canada. Impressed,Abu Zubaydah asked Ressam to get 

more genuine Canadian passports and to send them to him for other 

terrorists to use.23 

Another conspirator, Abdelghani Meskini, used a stolen identity to 

travel to Seattle on December 11, 1999, at the request of Mokhtar 

Haouari,another conspirator.Haouari provided fraudulent passports and 

visas to assist Ressam and Meskini’s planned getaway from the United 

States to Algeria, Pakistan, and Afghanistan.24 One of Meskini’s associ=

ates,Abdel HakimTizegha,also filed a claim for political asylum.He was 

released pending a hearing, which was adjourned and rescheduled five 

times. His claim was finally denied two years after his initial filing. His 

attorney appealed the decision,andTizegha was allowed to remain in the 

country pending the appeal.Nine months later, his attorney notified the 

court that he could not locate his client.A warrant of deportation was 

issued.25 

LAX.They planned to detonate the bomb on or around January 1, 2000.At 

the Immigration and Naturalization Service (INS) preinspection station inVic=

toria, Ressam presented officials with his genuine but fraudulently obtained 

Canadian passport, from which he had torn the Afghanistan entry and exit 

stamps.The INS agent on duty ran the passport through a variety of databases 

but, since it was not in Ressam’s name, he did not pick up the pending Cana=

dian arrest warrants. After a cursory examination of Ressam’s car, the INS 

agents allowed Ressam to board the ferry.26 

Late in the afternoon of December 14, Ressam arrived in Port Angeles.He 

waited for all the other cars to depart the ferry,assuming (incorrectly) that the 

last car off would draw less scrutiny. Customs officers assigned to the port, 

noticing Ressam’s nervousness, referred him to secondary inspection.When 

asked for additional identification, Ressam handed the Customs agent a Price 

Costco membership card in the same false name as his passport.As that agent 

began an initial pat-down, Ressam panicked and tried to run away.27 
FROM THREAT TO THREAT 179 

Inspectors examining Ressam’s rental car found the explosives concealed in 

the spare tire well, but at first they assumed the white powder and viscous liq=

uid were drug-related—until an inspector pried apart and identified one of the 

four timing devices concealed within black boxes. Ressam was placed under 

arrest. Investigators guessed his target was in Seattle.They did not learn about 

the Los Angeles airport planning until they reexamined evidence seized in 

Montreal in 2000; they obtained further details when Ressam began cooper=

ating in May 2001.28 

Emergency Cooperation 

After the disruption of the plot in Amman, it had not escaped notice in Wash=

ington that Hijazi had lived in California and driven a cab in Boston and that 

Deek was a naturalized U.S. citizen who, as Berger reminded President Clin=

ton,had been in touch with extremists in the United States as well as abroad.29 

Before Ressam’s arrest, Berger saw no need to raise a public alarm at home— 

although the FBI put all field offices on alert.30 

Now, following Ressam’s arrest, the FBI asked for an unprecedented num=

ber of special wiretaps.Both Berger andTenet told us that their impression was 

that more Foreign Intelligence Surveillance Act (FISA) wiretap requests were 

processed during the millennium alert than ever before.31 

The next day, writing about Ressam’s arrest and links to a cell in Mon=

treal, Berger informed the President that the FBI would advise police in the 

United States to step up activities but would still try to avoid undue public 

alarm by stressing that the government had no specific information about 

planned attacks.32 

At a December 22 meeting of the Small Group of principals, FBI Director 

Louis Freeh briefed officials from the NSC staff, CIA, and Justice on wiretaps 

and investigations inside the United States, including a Brooklyn entity tied to 

the Ressam arrest, a seemingly unreliable foreign report of possible attacks on 

seven U.S. cities, two Algerians detained on the Canadian border,and searches 

in Montreal related to a jihadist cell.The Justice Department released a state=

ment on the alert the same day.33 

Clarke’s staff warned,“Foreign terrorist sleeper cells are present in the US and attacks 

in the US are likely.”34 Clarke asked Berger to try to make sure that the domestic agencies remained alert.“Is there a threat to civilian aircraft?”he wrote.Clarke 

also asked the principals in late December to discuss a foreign security service 

report about a Bin Ladin plan to put bombs on transatlantic flights.35 

The CSG met daily.Berger said that the principals met constantly.36 Later, 

when asked what made her decide to ask Ressam to step out of his vehicle, 

Diana Dean,a Customs inspector who referred Ressam to secondary inspec=

tion, testified that it was her “training and experience.”37 It appears that the 

heightened sense of alert at the national level played no role in Ressam’s 

detention. 
180 THE 9/11 COMMISSION REPORT 

There was a mounting sense of public alarm.The earlier Jordanian arrests 

had been covered in the press, and Ressam’s arrest was featured on network 

evening news broadcasts throughout the Christmas season.38 

The FBI was more communicative during the millennium crisis than it had 

ever been.The senior FBI official for counterterrorism,DaleWatson,was a regu=

lar member of the CSG,and Clarke had good relations both with him and with 

some of the FBI agents handling al Qaeda–related investigations, including John 

O’Neill in NewYork.As a rule,however,neitherWatson nor these agents brought 

much information to the group.The FBI simply did not produce the kind of 

intelligence reports that other agencies routinely wrote and disseminated.As law 

enforcement officers,Bureau agents tended to write up only witness interviews. 

Written case analysis usually occurred only in memoranda to supervisors 

requesting authority to initiate or expand an investigation.39 

But during the millennium alert,with its direct links into the United States 

from Hijazi, Deek, and Ressam, FBI officials were briefing in person about 

ongoing investigations, not relying on the dissemination of written reports. 

Berger told us that it was hard for FBI officials to hold back information in 

front of a cabinet-rank group.After the alert, according to Berger and mem=

bers of the NSC staff, the FBI returned to its normal practice of withholding 

written reports and saying little about investigations or witness interviews,tak=

ing the position that any information related to pending investigations might 

be presented to a grand jury and hence could not be disclosed under thenprevailing federal law.40 

The terrorist plots that were broken up at the end of 1999 display the vari=

ety of operations that might be attributed, however indirectly,to al Qaeda.The 

Jordanian cell was a loose affiliate; we now know that it sought approval and 

training from Afghanistan, and at least one key member swore loyalty to Bin 

Ladin.But the cell’s plans and preparations were autonomous. Ressam’s ties to 

al Qaeda were even looser.Though he had been recruited, trained, and prepared in a network affiliated with the organization and its allies, Ressam’s own 

plans were, nonetheless, essentially independent. 

Al Qaeda, and Bin Ladin himself, did have at least one operation of their 

very own in mind for the millennium period. In chapter 5 we introduced an 

al Qaeda operative named Nashiri.Working with Bin Ladin, he was develop=

ing a plan to attack a ship nearYemen. On January 3,an attempt was made to 

attack a U.S. warship in Aden, the USS The Sullivans.The attempt failed when 

the small boat, overloaded with explosives, sank.The operatives salvaged their 

equipment without the attempt becoming known,and they put off their plans 

for another day. 

Al Qaeda’s “planes operation” was also coming along. In January 2000, the 

United States caught a glimpse of its preparations. 
FROM THREAT TO THREAT 181 

A Lost Trail in Southeast Asia 

In late 1999, the National Security Agency (NSA) analyzed communications 

associated with a suspected terrorist facility in the Middle East, indicating that 

several members of “an operational cadre” were planning to travel to Kuala 

Lumpur in early January 2000. Initially, only the first names of three were 

known—“Nawaf,”“Salem,”and“Khalid.”NSA analysts surmised correctly that 

Salem was Nawaf’s younger brother. Seeing links not only with al Qaeda but 

specifically with the 1998 embassy bombings, a CIA desk officer guessed that 

“something more nefarious [was] afoot.”41 

In chapter 5,we discussed the dispatch of two operatives to the United States 

for their part in the planes operation—Nawaf al Hazmi and Khalid al Mihd=

har.Two more,Khallad and Abu Bara,went to Southeast Asia to case flights for 

the part of the operation that was supposed to unfold there.42 All made their 

way to Southeast Asia from Afghanistan and Pakistan, except for Mihdhar,who 

traveled fromYemen.43 

Though Nawaf’s trail was temporarily lost,the CIA soon identified“Khalid” 

as Khalid al Mihdhar.44 He was located leaving Yemen and tracked until he 

arrived in Kuala Lumpur on January 5, 2000.45 Other Arabs, unidentified at the 

time, were watched as they gathered with him in the Malaysian capital.46 

On January 8, the surveillance teams reported that three of the Arabs had 

suddenly left Kuala Lumpur on a short flight to Bangkok.47 They identified 

one as Mihdhar.They later learned that one of his companions was named 

Alhazmi, although it was not yet known that he was “Nawaf.”The only iden=

tifier available for the third person was part of a name—Salahsae.48 In 

Bangkok,CIA officers received the information too late to track the three men 

as they came in, and the travelers disappeared into the streets of Bangkok.49 

The Counterterrorist Center (CTC) had briefed the CIA leadership on the 

gathering in Kuala Lumpur,and the information had been passed on to Berger 

and the NSC staff and to Director Freeh and others at the FBI (though the 

FBI noted that the CIA had the lead and would let the FBI know if a domestic angle arose).The head of the Bin Ladin unit kept providing updates,unaware 

at first even that the Arabs had left Kuala Lumpur, let alone that their trail had 

been lost in Bangkok.50When this bad news arrived, the names were put on a 

Thai watchlist so that Thai authorities could inform the United States if any 

of them departed from Thailand.51 

Several weeks later, CIA officers in Kuala Lumpur prodded colleagues in 

Bangkok for additional information regarding the three travelers.52 In early 

March 2000, Bangkok reported that Nawaf al Hazmi, now identified for the 

first time with his full name, had departed on January 15 on a United Airlines 

flight to Los Angeles. As for Khalid al Mihdhar, there was no report of his 

departure even though he had accompanied Hazmi on the United flight to Los 

Angeles.53 No one outside of the Counterterrorist Center was told any of this. 

The CIA did not try to register Mihdhar or Hazmi with the State Department’s 
182 THE 9/11 COMMISSION REPORT 

TIPOFF watchlist—either in January,when word arrived of Mihdhar’s visa, or 

in March, when word came that Hazmi, too, had had a U.S. visa and a ticket 

to Los Angeles.54 

None of this information—about Mihdhar’s U.S. visa or Hazmi’s travel to 

the United States—went to the FBI, and nothing more was done to track any 

of the three until January 2001, when the investigation of another bombing, 

that of the USS Cole, reignited interest in Khallad.We will return to that story 

in chapter 8. 

6.2 POST-CRISIS REFLECTION:AGENDA FOR 2000 

After the millennium alert, elements of the U.S. government reviewed their 

performance.The CIA’s leadership was told that while a number of plots had 

been disrupted, the millennium might be only the “kick-off ” for a period of 

extended attacks.55 Clarke wrote Berger on January 11,2000,that the CIA,the 

FBI, Justice, and the NSC staff had come to two main conclusions. First, U.S. 

disruption efforts thus far had “not put too much of a dent” in Bin Ladin’s network. If the United States wanted to “roll back” the threat, disruption would 

have to proceed at “a markedly different tempo.” Second,“sleeper cells” and “a 

variety of terrorist groups” had turned up at home.56 As one of Clarke’s staff 

noted, only a “chance discovery” by U.S. Customs had prevented a possible 

attack.57 Berger gave his approval for the NSC staff to commence an “afteraction review,” anticipating new budget requests. He also asked DCI Tenet to 

review the CIA’s counterterrorism strategy and come up with a plan for“where 

we go from here.”58 

The NSC staff advised Berger that the United States had only been “nib=

bling at the edges” of Bin Ladin’s network and that more terror attacks were a 

question not of “if ”but rather of “when”and “where.”59The Principals Com=

mittee met on March 10, 2000, to review possible new moves.The principals 

ended up agreeing that the government should take three major steps. First, 

more money should go to the CIA to accelerate its efforts to “seriously attrit” 

al Qaeda. Second, there should be a crackdown on foreign terrorist organiza=

tions in the United States. Third, immigration law enforcement should be 

strengthened, and the INS should tighten controls on the Canadian border 

(including stepping up U.S.-Canada cooperation).The principals endorsed the 

proposed programs; some, like expanding the number of Joint Terrorism Task 

Forces, moved forward, and others, like creating a centralized translation unit 

for domestic intelligence intercepts in Arabic and other languages, did not.60 

Pressing Pakistan 

While this process moved along, diplomacy continued its rounds.Direct pres=

sure on the Taliban had proved unsuccessful. As one NSC staff note put it, 
FROM THREAT TO THREAT 183 

“Under the Taliban,Afghanistan is not so much a state sponsor of terrorism 

as it is a state sponsored by terrorists.”61 In early 2000,the United States began 

a high-level effort to persuade Pakistan to use its influence over the Taliban. 

In January 2000, Assistant Secretary of State Karl Inderfurth and the State 

Department’s counterterrorism coordinator, Michael Sheehan, met with Gen=

eral Musharraf in Islamabad, dangling before him the possibility of a presidential 

visit in March as a reward for Pakistani cooperation. Such a visit was coveted by 

Musharraf,partly as a sign of his government’s legitimacy.He told the two envoys 

that he would meet with Mullah Omar and press him on Bin Ladin.They left, 

however, reporting to Washington that Pakistan was unlikely in fact to do anything,“given what it sees as the benefits of Taliban control of Afghanistan.”62 

President Clinton was scheduled to travel to India.The State Department 

felt that he should not visit India without also visiting Pakistan.The Secret Ser=

vice and the CIA,however,warned in the strongest terms that visiting Pakistan 

would risk the President’s life.Counterterrorism officials also argued that Pak=

istan had not done enough to merit a presidential visit. But President Clinton 

insisted on including Pakistan in the itinerary for his trip to South Asia.63 His 

one-day stopover on March 25, 2000, was the first time a U.S. president had 

been there since 1969. At his meeting with Musharraf and others, President 

Clinton concentrated on tensions between Pakistan and India and the dangers 

of nuclear proliferation, but also discussed Bin Ladin.President Clinton told us 

that when he pulled Musharraf aside for a brief, one-on-one meeting, he 

pleaded with the general for help regarding Bin Ladin.“I offered him the moon 

when I went to see him, in terms of better relations with the United States, if 

he’d help us get Bin Ladin and deal with another issue or two.”64 

The U.S. effort continued. Early in May, President Clinton urged Mushar=

raf to carry through on his promise to visit Afghanistan and press Mullah Omar 

to expel Bin Ladin.65 At the end of the month, Under Secretary of State 

Thomas Pickering followed up with a trip to the region.66 In June,DCI Tenet 

traveled to Pakistan with the same general message.67 By September,the United 

States was becoming openly critical of Pakistan for supporting a Taliban mili=

tary offensive aimed at completing the conquest of Afghanistan.68 

In December,taking a step proposed by the State Department some months 

earlier,the United States led a campaign for new UN sanctions,which resulted 

in UN Security Council Resolution 1333,again calling for Bin Ladin’s expul=

sion and forbidding any country to provide the Taliban with arms or military 

assistance.69 This, too, had little if any effect.The Taliban did not expel Bin 

Ladin. Pakistani arms continued to flow across the border. 

Secretary of State Madeleine Albright told us, “We did not have a strong 

hand to play with the Pakistanis.Because of the sanctions required by U.S. law, 

we had few carrots to offer.”70 Congress had blocked most economic and mil=

itary aid to Pakistan because of that country’s nuclear arms program and 

Musharraf’s coup. Sheehan was critical of Musharraf, telling us that the Pak=

istani leader “blew a chance to remake Pakistan.”71 
184 THE 9/11 COMMISSION REPORT 

Building New Capabilities:The CIA 

The after-action review had treated the CIA as the lead agency for any offen=

sive against al Qaeda, and the principals, at their March 10 meeting, had 

endorsed strengthening the CIA’s capability for that role.To the CTC, that 

meant proceeding with “the Plan,” which it had put forward half a year 

earlier—hiring and training more case officers and building up the capabilities 

of foreign security services that provided intelligence via liaison. On occasion, 

as in Jordan in December 1999,these liaison services took direct action against 

al Qaeda cells.72 

In the CTC and higher up, the CIA’s managers believed that they desper=

ately needed funds just to continue their current counterterrorism effort, for 

they reckoned that the millennium alert had already used up all of the Cen=

ter’s funds for the current fiscal year; the Bin Ladin unit had spent 140 percent 

of its allocation.Tenet told us he met with Berger to discuss funding for coun=

terterrorism just two days after the principals’ meeting.73 

While Clarke strongly favored giving the CIA more money for counterterrorism, he differed sharply with the CIA’s managers about where it should 

come from.They insisted that the CIA had been shortchanged ever since the 

end of the Cold War.Their ability to perform any mission, counterterrorism 

included, they argued, depended on preserving what they had, restoring what 

they had lost since the beginning of the 1990s,and building from there—with 

across-the-board recruitment and training of new case officers, and the 

reopening of closed stations.To finance the counterterrorism effort,Tenet had 

gone to congressional leaders after the 1998 embassy bombings and persuaded 

them to give the CIA a special supplemental appropriation. Now, in the aftermath of the millennium alert,Tenet wanted a boost in overall funds for the CIA 

and another supplemental appropriation specifically for counterterrorism.74 

To Clarke, this seemed evidence that the CIA’s leadership did not give suffi=

cient priority to the battle against Bin Ladin and al Qaeda.He told us that James 

Pavitt, the head of the CIA’s Directorate of Operations, “said if there’s going 

to be money spent on going after Bin Ladin, it should be given to him. ...My 

view was that he had had a lot of money to do it and a long time to do it, and I 

didn’t want to put more good money after bad.”75The CIA had a very different 

attitude:Pavitt told us that while the CIA’s Bin Ladin unit did“extraordinary and 

commendable work,” his chief of station in London “was just as much part of 

the al Qaeda struggle as an officer sitting in [the Bin Ladin unit].”76 

The dispute had large managerial implications, for Clarke had found allies 

in the Office of Management and Budget (OMB).They had supplied him with 

the figures he used to argue that CIA spending on counterterrorism from its 

baseline budget had shown almost no increase.77 

Berger met twice with Tenet in April to try to resolve the dispute. The 

Deputies Committee met later in the month to review fiscal year 2000 and 

2001 budget priorities and offsets for the CIA and other agencies. In the end, 
FROM THREAT TO THREAT 185 

Tenet obtained a modest supplemental appropriation, which funded counterterrorism without requiring much reprogramming of baseline funds. But the 

CIA still believed that it remained underfunded for counterterrorism.78 

Terrorist Financing 

The second major point on which the principals had agreed on March 10 was 

the need to crack down on terrorist organizations and curtail their fund-raising. 

The embassy bombings of 1998 had focused attention on al Qaeda’s 

finances. One result had been the creation of an NSC-led interagency com=

mittee on terrorist financing. On its recommendation, the President had des=

ignated Bin Ladin and al Qaeda as subject to sanctions under the International 

Emergency Economic PowersAct.This gave theTreasury Department’s Office 

of Foreign Assets Control (OFAC) the ability to search for and freeze any Bin 

Ladin or al Qaeda assets that reached the U.S.financial system.But since OFAC 

had little information to go on, few funds were frozen.79 

In July 1999, the President applied the same designation to the Taliban for 

harboring Bin Ladin.Here,OFAC had more success.It blocked more than $34 

million in Taliban assets held in U.S. banks.Another $215 million in gold and 

$2 million in demand deposits, all belonging to the Afghan central bank and 

held by the Federal Reserve Bank of NewYork,were also frozen.80After Octo=

ber 1999,when the State Department formally designated al Qaeda a “foreign 

terrorist organization,” it became the duty of U.S. banks to block its transac=

tions and seize its funds.81 Neither this designation nor UN sanctions had much 

additional practical effect; the sanctions were easily circumvented, and there 

were no multilateral mechanisms to ensure that other countries’ financial sys=

tems were not used as conduits for terrorist funding.82 

Attacking the funds of an institution, even the Taliban,was easier than find=

ing and seizing the funds of a clandestine worldwide organization like al Qaeda. 

Although the CIA’s Bin Ladin unit had originally been inspired by the idea of 

studying terrorist financial links, few personnel assigned to it had any experi=

ence in financial investigations. Any terrorist-financing intelligence appeared 

to have been collected collaterally, as a consequence of gathering other intel=

ligence.This attitude may have stemmed in large part from the chief of this unit, 

who did not believe that simply following the money from point A to point B 

revealed much about the terrorists’ plans and intentions.As a result, the CIA 

placed little emphasis on terrorist financing.83 

Nevertheless, the CIA obtained a general understanding of how al Qaeda 

raised money. It knew relatively early, for example, about the loose affiliation 

of financial institutions, businesses, and wealthy individuals who supported 

extremist Islamic activities.84 Much of the early reporting on al Qaeda’s finan=

cial situation and its structure came from Jamal Ahmed al Fadl,whom we have 

mentioned earlier in the report.85 After the 1998 embassy bombings, the U.S. 

government tried to develop a clearer picture of Bin Ladin’s finances.A U.S. 
186 THE 9/11 COMMISSION REPORT 

interagency group traveled to Saudi Arabia twice, in 1999 and 2000, to get 

information from the Saudis about their understanding of those finances.The 

group eventually concluded that the oft-repeated assertion that Bin Ladin was 

funding al Qaeda from his personal fortune was in fact not true. 

The officials developed a new theory: al Qaeda was getting its money elsewhere,and the United States needed to focus on other sources of funding,such 

as charities, wealthy donors, and financial facilitators. Ultimately, although the 

intelligence community devoted more resources to the issue and produced 

somewhat more intelligence,86 it remained difficult to distinguish al Qaeda’s 

financial transactions among the vast sums moving in the international finan=

cial system.The CIA was not able to find or disrupt al Qaeda’s money flows.87 

The NSC staff thought that one possible solution to these weaknesses in the 

intelligence community was to create an all-source terrorist-financing intelli=

gence analysis center. Clarke pushed for the funding of such a center at Trea=

sury, but neither Treasury nor the CIA was willing to commit the resources.88 

Within the United States, various FBI field offices gathered intelligence on 

organizations suspected of raising funds for al Qaeda or other terrorist groups. 

By 9/11, FBI agents understood that there were extremist organizations oper=

ating within the United States supporting a global jihadist movement and with 

substantial connections to al Qaeda.The FBI operated a web of informants, 

conducted electronic surveillance,and had opened significant investigations in 

a number of field offices, including New York, Chicago, Detroit, San Diego, 

and Minneapolis. On a national level, however, the FBI never used the infor=

mation to gain a systematic or strategic understanding of the nature and extent 

of al Qaeda fundraising.89 

Treasury regulators, as well as U.S. financial institutions, were generally 

focused on finding and deterring or disrupting the vast flows of U.S. currency 

generated by drug trafficking and high-level international fraud. Large-scale 

scandals, such as the use of the Bank of NewYork by Russian money launder=

ers to move millions of dollars out of Russia, captured the attention of the 

Department of the Treasury and of Congress.90 Before 9/11,Treasury did not 

consider terrorist financing important enough to mention in its national strat=

egy for money laundering.91 

Border Security 

The third point on which the principals had agreed on March 10 was the need 

for attention to America’s porous borders and the weak enforcement of immi=

gration laws. Drawing on ideas from government officials, Clarke’s working 

group developed a menu of proposals to bolster border security. Some 

reworked or reiterated previous presidential directives.92They included 

•	 creating an interagency center to target illegal entry and human 

traffickers; 
FROM THREAT TO THREAT 187 

• imposing tighter controls on student visas;93 

•	 taking legal action to prevent terrorists from coming into the United 

States and to remove those already here, detaining them while await=

ing removal proceedings;94 

•	 further increasing the number of immigration agents to FBI JointTer=

rorism Task Forces to help investigate immigration charges against 

individuals suspected of terrorism;95 

•	 activating a special court to enable the use of classified evidence in 

immigration-related national security cases;96 and 

•	 both implementing new security measures for U.S. passports and 

working with the United Nations and foreign governments to raise 

global security standards for travel documents.97 

Clarke’s working group compiled new proposals as well, such as 

•	 undertaking a Joint Perimeter Defense program with Canada to estab=

lish cooperative intelligence and law enforcement programs, leading 

to joint operations based on shared visa and immigration data and 

joint border patrols; 

•	 staffing land border crossings 24/7 and equipping them with video 

cameras, physical barriers, and means to detect weapons of mass 

destruction (WMD); and 

•	 addressing the problem of migrants—possibly including terrorists— 

who destroy their travel documents so they cannot be returned to 

their countries of origin.98 

These proposals were praiseworthy in principle. In practice, however, they 

required action by weak,chronically underfunded executive agencies and pow=

erful congressional committees, which were more responsive to well-organ=

ized interest groups than to executive branch interagency committees. The 

changes sought by the principals in March 2000 were only beginning to occur 

before 9/11. 

“Afghan Eyes” 

In early March 2000,when President Clinton received an update on U.S.covert 

action efforts against Bin Ladin,he wrote in the memo’s margin that the United 

States could surely do better.Military officers in the Joint Staff told us that they 

shared this sense of frustration. Clarke used the President’s comment to push 

the CSG to brainstorm new ideas, including aid to the Northern Alliance.99 

Back in December 1999, Northern Alliance leader Ahmed Shah Massoud 

had offered to stage a rocket attack against Bin Ladin’s Derunta training com=

plex.Officers at the CIA had worried that giving him a green light might cross 

the line into violation of the assassination ban. Hence, Massoud was told not 
188 THE 9/11 COMMISSION REPORT 

to take any such action without explicit U.S.authorization.100 In the spring of 

2000, after the CIA had sent out officers to explore possible closer relationships with both the Uzbeks and the Northern Alliance, discussions took place 

in Washington between U.S. officials and delegates sent by Massoud.101 

The Americans agreed that Massoud should get some modest technical help 

so he could work on U.S. priorities—collecting intelligence on and possibly 

acting against al Qaeda.But Massoud wanted the United States both to become 

his ally in trying to overthrow theTaliban and to recognize that they were fight=

ing common enemies. Clarke and Cofer Black, the head of the Counterter=

rorist Center, wanted to take this next step. Proposals to help the Northern 

Alliance had been debated in the U.S. government since 1999 and,as we men=

tioned in chapter 4,the U.S. government as a whole had been wary of endors=

ing them, largely because of the Northern Alliance’s checkered history, its 

limited base of popular support in Afghanistan, and Pakistan’s objections.102 

CIA officials also began pressing proposals to use their ties with the 

Northern Alliance to get American agents on the ground in Afghanistan for 

an extended period, setting up their own base for covert intelligence col=

lection and activity in the Panjshir Valley and lessening reliance on foreign 

proxies. “There’s no substitute for face-to-face,” one officer told us.103 But 

the CIA’s institutional capacity for such direct action was weak, especially if 

it was not working jointly with the U.S.military. The idea was turned down 

as too risky.104 

In the meantime,the CIA continued to work with its tribal assets in southern Afghanistan.In early August,the tribals reported an attempt to ambush Bin 

Ladin’s convoy as he traveled on the road between Kabul and Kandahar city— 

their first such reported interdiction attempt in more than a year and a half. 

But it was not a success. According to the tribals’ own account, when they 

approached one of the vehicles,they quickly determined that women and chil=

dren were inside and called off the ambush.Conveying this information to the 

NSC staff,the CIA noted that they had no independent corroboration for this 

incident, but that the tribals had acted within the terms of the CIA’s authori=

ties in Afghanistan.105 

In 2000, plans continued to be developed for potential military operations 

in Afghanistan. Navy vessels that could launch missiles into Afghanistan were 

still on call in the north Arabian Sea.106 In the summer, the military refined its 

list of strikes and Special Operations possibilities to a set of 13 options within 

the Operation Infinite Resolve plan.107 Yet planning efforts continued to be 

limited by the same operational and policy concerns encountered in 1998 and 

1999. Although the intelligence community sometimes knew where Bin Ladin 

was, it had been unable to provide intelligence considered sufficiently reliable 

to launch a strike.Above all, the United States did not have American eyes on 

the target.As one military officer put it, we had our hand on the door, but we 

couldn’t open the door and walk in.108 
FROM THREAT TO THREAT 189 

At some point during this period, President Clinton expressed his frustra=

tion with the lack of military options to take out Bin Ladin and the al Qaeda 

leadership,remarking to General Hugh Shelton,“You know, it would scare the 

shit out of al-Qaeda if suddenly a bunch of black ninjas rappelled out of heli=

copters into the middle of their camp.”109Although Shelton told the Commis=

sion he did not remember the statement,President Clinton recalled this remark 

as “one of the many things I said.” The President added, however, that he real=

ized nothing would be accomplished if he lashed out in anger. Secretary of 

Defense William Cohen thought that the President might have been making 

a hypothetical statement.Regardless,he said,the question remained how to get 

the “ninjas” into and out of the theater of operations.110 As discussed in chap=

ter 4, plans of this kind were never carried out before 9/11. 

In late 1999 or early 2000,the Joint Staff’s director of operations,Vice Admi=

ral Scott Fry, directed his chief information operations officer, Brigadier Gen=

eral Scott Gration,to develop innovative ways to get better intelligence on Bin 

Ladin’s whereabouts. Gration and his team worked on a number of different 

ideas aimed at getting reliable American eyes on Bin Ladin in a way that would 

reduce the lag time between sighting and striking.111 

One option was to use a small, unmanned U.S.Air Force drone called the 

Predator,which could survey the territory below and send back video footage. 

Another option—eventually dismissed as impractical—was to place a power=

ful long-range telescope on a mountain within range of one of Bin Ladin’s 

training camps.Both proposals were discussed with General Shelton,the chairman of the Joint Chiefs of Staff,and then briefed to Clarke’s office at theWhite 

House as the CSG was searching for new ideas. In the spring of 2000, Clarke 

brought in the CIA’s assistant director for collection, Charles Allen, to work 

together with Fry on a joint CIA-Pentagon effort that Clarke dubbed “Afghan 

Eyes.”112After much argument between the CIA and the Defense Department 

about who should pay for the program, the White House eventually imposed 

a cost-sharing agreement.The CIA agreed to pay for Predator operations as a 

60-day “proof of concept” trial run.113 

The Small Group backed Afghan Eyes at the end of June 2000.By mid-July, 

testing was completed and the equipment was ready, but legal issues were still 

being ironed out.114 By August 11, the principals had agreed to deploy the 

Predator.115The NSC staff considered how to use the information the drones 

would be relaying from Afghanistan. Clarke’s deputy, Roger Cressey, wrote to 

Berger that emergency CSG and Principals Committee meetings might be 

needed to act on video coming in from the Predator if it proved able to lock 

in Bin Ladin’s location. In the memo’s margin, Berger wrote that before con=

sidering action,“I will want more than verified location:we will need,at least, 

data on pattern of movements to provide some assurance he will remain in 

place.” President Clinton was kept up to date.116 

On September 7,the Predator flew for the first time over Afghanistan.When 
190 THE 9/11 COMMISSION REPORT 

Clarke saw video taken during the trial flight, he described the imagery to 

Berger as “truly astonishing,” and he argued immediately for more flights seek=

ing to find Bin Ladin and target him for cruise missile or air attack.Even if Bin 

Ladin were not found,Clarke said, Predator missions might identify additional 

worthwhile targets,such as other al Qaeda leaders or stocks of chemical or bio=

logical weapons.117 

Clarke was not alone in his enthusiasm. He had backing from Cofer Black 

and Charles Allen at the CIA.Ten out of 15 trial missions of the Predator over 

Afghanistan were rated successful. On the first flight, a Predator saw a security 

detail around a tall man in a white robe at Bin Ladin’sTarnak Farms compound 

outside Kandahar.After a second sighting of the “man in white” at the com=

pound on September 28, intelligence community analysts determined that he 

was probably Bin Ladin.118 

During at least one trial mission,the Taliban spotted the Predator and scrambled MiG fighters to try, without success, to intercept it. Berger worried that a 

Predator might be shot down,and warned Clarke that a shootdown would be a 

“bonanza” for Bin Ladin and the Taliban.119 

Still, Clarke was optimistic about Predator—as well as progress with dis=

ruptions of al Qaeda cells elsewhere. Berger was more cautious, praising the 

NSC staff ’s performance but observing that this was no time for compla=

cency. “Unfortunately,” he wrote, “the light at the end of the tunnel is 

another tunnel.”120 

6.3 THE ATTACK ON THE USS COLE 

Early in chapter 5 we introduced,along with Khalid Sheikh Mohammed,two 

other men who became operational coordinators for al Qaeda: Khallad and 

Nashiri. As we explained,both were involved during 1998 and 1999 in prepar=

ing to attack a ship off the coast of Yemen with a boatload of explosives.They 

had originally targeted a commercial vessel, specifically an oil tanker, but Bin 

Ladin urged them to look for a U.S.warship instead.In January 2000,their team 

had attempted to attack a warship in the port of Aden, but the attempt failed 

when the suicide boat sank.More than nine months later,on October 12,2000, 

al Qaeda operatives in a small boat laden with explosives attacked a U.S. Navy 

destroyer, the USS Cole.The blast ripped a hole in the side of the Cole, killing 

17 members of the ship’s crew and wounding at least 40.121 

The plot, we now know, was a full-fledged al Qaeda operation, supervised 

directly by Bin Ladin. He chose the target and location of the attack, selected 

the suicide operatives,and provided the money needed to purchase explosives 

and equipment. Nashiri was the field commander and managed the operation 

inYemen.Khallad helped inYemen until he was arrested in a case of mistaken 
FROM THREAT TO THREAT 191 

identity and freed with Bin Ladin’s help, as we also mentioned earlier. Local 

al Qaeda coordinators included Jamal al Badawi and Fahd al Quso, who was 

supposed to film the attack from a nearby apartment.The two suicide opera=

tives chosen were Hassan al Khamri and Ibrahim al Thawar, also known as 

Nibras.Nibras and Quso delivered money to Khallad in Bangkok during Khal=

lad’s January 2000 trip to Kuala Lumpur and Bangkok.122 

In September 2000, Bin Ladin reportedly told Nashiri that he wanted to 

replace Khamri and Nibras. Nashiri was angry and disagreed, telling others he 

would go to Afghanistan and explain to Bin Ladin that the new operatives were 

already trained and ready to conduct the attack.Prior to departing,Nashiri gave 

Nibras and Khamri instructions to execute the attack on the next U.S.warship 

that entered the port of Aden.123 

While Nashiri was in Afghanistan, Nibras and Khamri saw their chance. 

They piloted the explosives-laden boat alongside the USS Cole,made friendly 

gestures to crew members,and detonated the bomb.Quso did not arrive at the 

apartment in time to film the attack.124 

Back in Afghanistan, Bin Ladin anticipated U.S. military retaliation. He 

ordered the evacuation of al Qaeda’s Kandahar airport compound and fled— 

first to the desert area near Kabul, then to Khowst and Jalalabad, and eventu=

ally back to Kandahar. In Kandahar, he rotated between five to six residences, 

spending one night at each residence. In addition, he sent his senior advisor, 

Mohammed Atef, to a different part of Kandahar and his deputy, Ayman al 

Zawahiri, to Kabul so that all three could not be killed in one attack.125 

There was no American strike. In February 2001, a source reported that an 

individual whom he identified as the big instructor (probably a reference to 

Bin Ladin) complained frequently that the United States had not yet attacked. 

According to the source, Bin Ladin wanted the United States to attack, and if 

it did not he would launch something bigger.126 

The attack on the USS Cole galvanized al Qaeda’s recruitment efforts. Fol=

lowing the attack, Bin Ladin instructed the media committee, then headed by 

Khalid Sheikh Mohammed, to produce a propaganda video that included a 

reenactment of the attack along with images of the al Qaeda training camps 

and training methods; it also highlighted Muslim suffering in Palestine, Kash=

mir, Indonesia, and Chechnya. Al Qaeda’s image was very important to Bin 

Ladin, and the video was widely disseminated. Portions were aired on Al 

Jazeera, CNN, and other television outlets. It was also disseminated among 

many young men in Saudi Arabia and Yemen, and caused many extremists to 

travel to Afghanistan for training and jihad.Al Qaeda members considered the 

video an effective tool in their struggle for preeminence among other Islamist 

and jihadist movements.127 
192 THE 9/11 COMMISSION REPORT 

Investigating the Attack 

Teams from the FBI, the Naval Criminal Investigative Service, and the CIA 

were immediately sent toYemen to investigate the attack.With difficulty, Bar=

bara Bodine, the U.S.ambassador toYemen, tried to persuade theYemeni gov=

ernment to accept these visitors and allow them to carry arms, though the 

Yemenis balked at letting Americans openly carry long guns (rifles, shotguns, 

automatic weapons).Meanwhile,Bodine and the leader of the FBI team,John 

O’Neill, clashed repeatedly—to the point that after O’Neill had been rotated 

out of Yemen but wanted to return, Bodine refused the request. Despite the 

initial tension,the Yemeni and American investigations proceeded.Within a few 

weeks, the outline of the story began to emerge.128 

On the day of the Cole attack, a list of suspects was assembled that included 

al Qaeda’s affiliate Egyptian Islamic Jihad. U.S. counterterrorism officials told 

us they immediately assumed that al Qaeda was responsible.But as Deputy DCI 

John McLaughlin explained to us, it was not enough for the attack to smell, 

look,and taste like an al Qaeda operation.To make a case,the CIA needed not 

just a guess but a link to someone known to be an al Qaeda operative.129 

Within the first weeks after the attack,theYemenis found and arrested both 

Badawi and Quso, but did not let the FBI team participate in the interroga=

tions.The CIA described initial Yemeni support after the Cole as “slow and 

inadequate.” President Clinton, Secretary Albright, and DCI Tenet all inter=

vened to help. Because the information was secondhand, the U.S. team could 

not make its own assessment of its reliability.130 

On November 11, the Yemenis provided the FBI with new information 

from the interrogations of Badawi and Quso, including descriptions of indi=

viduals from whom the detainees had received operational direction. One of 

them was Khallad, who was described as having lost his leg.The detainees 

said that Khallad helped direct the Cole operation from Afghanistan or Pak=

istan.The Yemenis (correctly) judged that the man described as Khallad was 

Tawfiq bin Attash.131 

An FBI special agent recognized the name Khallad and connected this news 

with information from an important al Qaeda source who had been meeting 

regularly with CIA and FBI officers.The source had called Khallad Bin Ladin’s 

“run boy,” and described him as having lost one leg in an explosives accident 

at a training camp a few years earlier.To confirm the identification, the FBI 

agent asked theYemenis for their photo of Khallad.TheYemenis provided the 

photo on November 22,reaffirming their view that Khallad had been an inter=

mediary between the plotters and Bin Ladin. (In a meeting with U.S. officials 

a few weeks later, on December 16, the source identified Khallad from the 

Yemeni photograph.)132 

U.S. intelligence agencies had already connected Khallad to al Qaeda terror=

ist operations, including the 1998 embassy bombings. By this time the Yeme-
FROM THREAT TO THREAT 193 

nis also had identified Nashiri, whose links to al Qaeda and the 1998 embassy 

bombings were even more well-known.133 

In other words, theYemenis provided strong evidence connecting the Cole 

attack to al Qaeda during the second half of November, identifying individ=

ual operatives whom the United States knew were part of al Qaeda. During 

December the United States was able to corroborate this evidence. But the 

United States did not have evidence about Bin Ladin’s personal involvement 

in the attacks until Nashiri and Khallad were captured in 2002 and 2003. 

Considering a Response


The Cole attack prompted renewed consideration of what could be done about


al Qaeda. According to Clarke,Berger upbraided DCITenet so sharply after the


Cole attack—repeatedly demanding to know why the United States had to put


up with such attacks—that Tenet walked out of a meeting of the principals.134


The CIA got some additional covert action authorities,adding several other 

individuals to the coverage of the July 1999 Memorandum of Notification that 

allowed the United States to develop capture operations against al Qaeda lead=

ers in a variety of places and circumstances. Tenet developed additional 

options,such as strengthening relationships with the Northern Alliance and the 

Uzbeks and slowing recent al Qaeda–related activities in Lebanon.135 

On the diplomatic track,Berger agreed on October 30,2000,to let the State 

Department make another approach toTaliban Deputy Foreign Minister Abdul 

Jalil about expelling Bin Ladin.The national security advisor ordered that the 

U.S.message“be stern and foreboding.”This warning was similar to those issued 

in 1998 and 1999.Meanwhile, the administration was working with Russia on 

new UN sanctions against Mullah Omar’s regime.136 

President Clinton told us that before he could launch further attacks on al 

Qaeda in Afghanistan,or deliver an ultimatum to theTaliban threatening strikes 

if they did not immediately expel Bin Ladin,the CIA or the FBI had to be sure 

enough that they would “be willing to stand up in public and say, we believe 

that he [Bin Ladin] did this.” He said he was very frustrated that he could not 

get a definitive enough answer to do something about the Cole attack.137 Similarly, Berger recalled that to go to war, a president needs to be able to say that 

his senior intelligence and law enforcement officers have concluded who is 

responsible.He recalled that the intelligence agencies had strong suspicions,but 

had reached “no conclusion by the time we left office that it was al Qaeda.”138 

Our only sources for what intelligence officials thought at the time are 

what they said in informal briefings. Soon after the Cole attack and for the 

remainder of the Clinton administration, analysts stopped distributing written reports about who was responsible.The topic was obviously sensitive,and 

both Ambassador Bodine inYemen and CIA analysts inWashington presumed 

that the government did not want reports circulating around the agencies that 
194 THE 9/11 COMMISSION REPORT 

might become public,impeding law enforcement actions or backing the Pres=

ident into a corner.139 

Instead the White House and other principals relied on informal updates as 

more evidence came in.Though Clarke worried that the CIA might be equiv=

ocating in assigning responsibility to al Qaeda, he wrote Berger on November 

7 that the analysts had described their case by saying that “it has web feet, flies, 

and quacks.” On November 10,CIA analysts briefed the Small Group of prin=

cipals on their preliminary findings that the attack was carried out by a cell of 

Yemeni residents with some ties to the transnational mujahideen network. 

According to the briefing, these residents likely had some support from al 

Qaeda. But the information on outside sponsorship, support, and direction of 

the operation was inconclusive.The next day,Berger and Clarke told President 

Clinton that while the investigation was continuing, it was becoming increas=

ingly clear that al Qaeda had planned and directed the bombing.140 

In mid-November, as the evidence of al Qaeda involvement mounted, 

Berger asked General Shelton to reevaluate military plans to act quickly against 

Bin Ladin. General Shelton tasked General Tommy Franks, the new com=

mander of CENTCOM, to look again at the options. Shelton wanted to 

demonstrate that the military was imaginative and knowledgeable enough to 

move on an array of options, and to show the complexity of the operations. 

He briefed Berger on the “Infinite Resolve” strike options developed since 

1998, which the Joint Staff and CENTCOM had refined during the summer 

into a list of 13 possibilities or combinations. CENTCOM added a new 

“phased campaign”concept for wider-ranging strikes,including attacks against 

the Taliban. For the first time, these strikes envisioned an air campaign against 

Afghanistan of indefinite duration. Military planners did not include contin=

gency planning for an invasion of Afghanistan. The concept was briefed to 

Deputy National Security Advisor Donald Kerrick on December 20, and to 

other officials.141 

On November 25, Berger and Clarke wrote President Clinton that 

although the FBI and CIA investigations had not reached a formal conclu=

sion,they believed the investigations would soon conclude that the attack had 

been carried out by a large cell whose senior members belonged to al Qaeda. 

Most of those involved had trained in Bin Ladin–operated camps in 

Afghanistan, Berger continued. So far, Bin Ladin had not been tied personally to the attack and nobody had heard him directly order it, but two intel=

ligence reports suggested that he was involved. When discussing possible 

responses, though, Berger referred to the premise—al Qaeda responsibility— 

as an “unproven assumption.”142 

In the same November 25 memo,Berger informed President Clinton about 

a closely held idea:a last-chance ultimatum for the Taliban. Clarke was devel=

oping the idea with specific demands: immediate extradition of Bin Ladin and 

his lieutenants to a legitimate government for trial,observable closure of all ter-
FROM THREAT TO THREAT 195 

rorist facilities in Afghanistan, and expulsion of all terrorists from Afghanistan 

within 90 days. Noncompliance would mean U.S. “force directed at the Tal=

iban itself ” and U.S. efforts to ensure that the Taliban would never defeat the 

Northern Alliance. No such ultimatum was issued.143 

Nearly a month later,on December 21,the CIA made another presentation 

to the Small Group of principals on the investigative team’s findings.The CIA’s 

briefing slides said that their “preliminary judgment” was that Bin Ladin’s al 

Qaeda group “supported the attack” on the Cole, based on strong circumstan=

tial evidence tying key perpetrators of the attack to al Qaeda.The CIA listed 

the key suspects, including Nashiri. In addition, the CIA detailed the timeline 

of the operation, from the mid-1999 preparations, to the failed attack on the 

USS The Sullivans on January 3, 2000, through a meeting held by the opera=

tives the day before the attack.144 

The slides said that so far the CIA had “no definitive answer on [the] cru=

cial question of outside direction of the attack—how and by whom.”The CIA 

noted that theYemenis claimed that Khallad helped direct the operation from 

Afghanistan or Pakistan, possibly as Bin Ladin’s intermediary, but that it had 

not seen the Yemeni evidence. However, the CIA knew from both human 

sources and signals intelligence that Khallad was tied to al Qaeda.The prepared 

briefing concluded that while some reporting about al Qaeda’s role might have 

merit, those reports offered few specifics. Intelligence gave some ambiguous 

indicators of al Qaeda direction of the attack.145 

This, President Clinton and Berger told us, was not the conclusion they 

needed in order to go to war or deliver an ultimatum to the Taliban threaten=

ing war.The election and change of power was not the issue, President Clin=

ton added.There was enough time. If the agencies had given him a definitive 

answer, he said, he would have sought a UN Security Council ultimatum and 

given the Taliban one, two, or three days before taking further action against 

both al Qaeda and the Taliban. But he did not think it would be responsible 

for a president to launch an invasion of another country just based on a “pre=

liminary judgment.”146 

Other advisers have echoed this concern. Some of Secretary Albright’s 

advisers warned her at the time to be sure the evidence conclusively linked Bin 

Ladin to the Cole before considering any response, especially a military one, 

because such action might inflame the Islamic world and increase support for 

the Taliban. Defense Secretary Cohen told us it would not have been prudent 

to risk killing civilians based only on an assumption that al Qaeda was respon=

sible. General Shelton added that there was an outstanding question as to who 

was responsible and what the targets were.147 

Clarke recalled that while the Pentagon and the State Department had reser=

vations about retaliation, the issue never came to a head because the FBI and 

the CIA never reached a firm conclusion. He thought they were “holding 

back.” He said he did not know why, but his impression was that Tenet and 
196 THE 9/11 COMMISSION REPORT 

Reno possibly thought the White House “didn’t really want to know,” since 

the principals’ discussions by November suggested that there was not much 

White House interest in conducting further military operations against 

Afghanistan in the administration’s last weeks. He thought that, instead, Presi=

dent Clinton, Berger, and Secretary Albright were concentrating on a lastminute push for a peace agreement between the Palestinians and the Israelis.148 

Some of Clarke’s fellow counterterrorism officials,such as the State Depart=

ment’s Sheehan and the FBI’s Watson, shared his disappointment that no mil=

itary response occurred at the time. Clarke recently recalled that an angry 

Sheehan asked rhetorically of Defense officials:“Does al Qaeda have to attack 

the Pentagon to get their attention?”149 

On the question of evidence,Tenet told us he was surprised to hear that the 

White House was awaiting a conclusion from him on responsibility for the Cole 

attack before taking action against al Qaeda. He did not recall Berger or anyone 

else telling him that they were waiting for the magic words from the CIA and the 

FBI. Nor did he remember having any discussions with Berger or the President 

about retaliation.Tenet told us he believed that it was up to him to present the 

case.Then it was up to the principals to decide if the case was good enough to 

justify using force. He believed he laid out what was knowable relatively early in 

the investigation, and that this evidence never really changed until after 9/11.150 

A CIA official told us that the CIA’s analysts chose the term “preliminary 

judgment” because of their notion of how an intelligence standard of proof 

differed from a legal standard. Because the attack was the subject of a crim=

inal investigation, they told us, the term preliminary was used to avoid lock=

ing the government in with statements that might later be obtained by 

defense lawyers in a future court case.At the time, Clarke was aware of the 

problem of distinguishing between an intelligence case and a law enforce=

ment case. Asking U.S. law enforcement officials to concur with an 

intelligence-based case before their investigation had been concluded “could 

give rise to charges that the administration had acted before final culpability 

had been determined.”151 

There was no interagency consideration of just what military action might 

have looked like in practice—either the Pentagon’s new “phased campaign” 

concept or a prolonged air campaign in Afghanistan. Defense officials, such as 

Under Secretary Walter Slocombe and Vice Admiral Fry, told us the military 

response options were still limited.Bin Ladin continued to be elusive.They felt, 

just as they had for the past two years, that hitting inexpensive and rudimen=

tary training camps with costly missiles would not do much good and might 

even help al Qaeda if the strikes failed to kill Bin Ladin.152 

In late 2000, the CIA and the NSC staff began thinking about the coun=

terterrorism policy agenda they would present to the new administration.The 

Counterterrorist Center put down its best ideas for the future,assuming it was 

free of any prior policy or financial constraints.The paper was therefore infor-
FROM THREAT TO THREAT 197 

mally referred to as the “Blue Sky”memo; it was sent to Clarke on December 

29.The memo proposed 

•	 A major effort to support the Northern Alliance through intelligence 

sharing and increased funding so that it could stave off the Taliban 

army and tie down al Qaeda fighters.This effort was not intended to 

remove theTaliban from power,a goal that was judged impractical and 

too expensive for the CIA alone to attain. 

•	 Increased support to the Uzbeks to strengthen their ability to fight 

terrorism and assist the United States in doing so. 

•	 Assistance to anti-Taliban groups and proxies who might be encour=

aged to passively resist the Taliban. 

The CIA memo noted that there was “no single ‘silver bullet’ available to 

deal with the growing problems in Afghanistan.”A multifaceted strategy would 

be needed to produce change.153 

No action was taken on these ideas in the few remaining weeks of the Clin=

ton administration. Berger did not recall seeing or being briefed on the Blue 

Sky memo. Nor was the memo discussed during the transition with incoming 

top Bush administration officials.Tenet and his deputy told us they pressed these 

ideas as options after the new team took office.154 

As the Clinton administration drew to a close, Clarke and his staff devel=

oped a policy paper of their own, the first such comprehensive effort since the 

Delenda plan of 1998.The resulting paper, entitled “Strategy for Eliminating 

the Threat from the Jihadist Networks of al Qida: Status and Prospects,” 

reviewed the threat and the record to date, incorporated the CIA’s new ideas 

from the Blue Sky memo, and posed several near-term policy options. 

Clarke and his staff proposed a goal to “roll back” al Qaeda over a period 

of three to five years. Over time, the policy should try to weaken and elimi=

nate the network’s infrastructure in order to reduce it to a “rump group” like 

other formerly feared but now largely defunct terrorist organizations of the 

1980s. “Continued anti-al Qida operations at the current level will prevent 

some attacks,” Clarke’s office wrote,“but will not seriously attrit their ability 

to plan and conduct attacks.” The paper backed covert aid to the Northern 

Alliance, covert aid to Uzbekistan, and renewed Predator flights in March 

2001.A sentence called for military action to destroy al Qaeda command-andcontrol targets and infrastructure andTaliban military and command assets.The 

paper also expressed concern about the presence of al Qaeda operatives in the 

United States.155 
198 THE 9/11 COMMISSION REPORT 

6.4 CHANGE AND CONTINUITY 

On November 7, 2000,American voters went to the polls in what turned out 

to be one of the closest presidential contests in U.S. history—an election cam=

paign during which there was a notable absence of serious discussion of the 

al Qaeda threat or terrorism. Election night became a 36-day legal fight.Until 

the Supreme Court’s 5–4 ruling on December 12 andVice President Al Gore’s 

concession, no one knew whether Gore or his Republican opponent,Texas 

Governor George W. Bush, would become president in 2001. 

The dispute over the election and the 36-day delay cut in half the normal 

transition period.Given that a presidential election in the United States brings 

wholesale change in personnel, this loss of time hampered the new adminis=

tration in identifying, recruiting, clearing, and obtaining Senate confirmation 

of key appointees. 

From the Old to the New 

The principal figures on Bush’s White House staff would be National Security 

Advisor Condoleezza Rice, who had been a member of the NSC staff in the 

administration of George H.W.Bush; Rice’s deputy, Stephen Hadley,who had 

been an assistant secretary of defense under the first Bush; and Chief of Staff 

Andrew Card,who had served that same administration as deputy chief of staff, 

then secretary of transportation. For secretary of state, Bush chose General 

Colin Powell, who had been national security advisor for President Ronald 

Reagan and then chairman of the Joint Chiefs of Staff. For secretary of defense 

he selected Donald Rumsfeld, a former member of Congress,White House 

chief of staff, and, under President Gerald Ford, already once secretary of 

defense. Bush decided fairly soon to keep Tenet as Director of Central Intelli=

gence. Louis Freeh, who had statutory ten-year tenure, would remain director 

of the FBI until his voluntary retirement in the summer of 2001. 

Bush and his principal advisers had all received briefings on terrorism, 

including Bin Ladin.In early September 2000,Acting Deputy Director of Cen=

tral Intelligence John McLaughlin led a team to Bush’s ranch in Crawford, 

Texas, and gave him a wide-ranging, four-hour review of sensitive informa=

tion. Ben Bonk, deputy chief of the CIA’s Counterterrorist Center, used one 

of the four hours to deal with terrorism.To highlight the danger of terrorists 

obtaining chemical,biological,radiological,or nuclear weapons,Bonk brought 

along a mock-up suitcase to evoke the way the Aum Shinrikyo doomsday 

cult had spread deadly sarin nerve agent on the Tokyo subway in 1995. Bonk 

told Bush that Americans would die from terrorism during the next four 

years.156 During the long contest after election day,the CIA set up an office in 

Crawford to pass intelligence to Bush and some of his key advisers.157 Tenet, 

accompanied by his deputy director for operations, James Pavitt, briefed 

President-elect Bush at Blair House during the transition. President Bush told 
FROM THREAT TO THREAT 199 

us he askedTenet whether the CIA could kill Bin Ladin,andTenet replied that 

killing Bin Ladin would have an effect but would not end the threat. President 

Bush told us Tenet said to him that the CIA had all the authority it needed.158 

In December, Bush met with Clinton for a two-hour, one-on-one discus=

sion of national security and foreign policy challenges. Clinton recalled saying 

to Bush,“I think you will find that by far your biggest threat is Bin Ladin and 

the al Qaeda.”Clinton told us that he also said,“One of the great regrets of my 

presidency is that I didn’t get him [Bin Ladin] for you, because I tried to.”159 

Bush told the Commission that he felt sure President Clinton had mentioned 

terrorism,but did not remember much being said about al Qaeda.Bush recalled 

that Clinton had emphasized other issues such as North Korea and the IsraeliPalestinian peace process.160 

In early January, Clarke briefed Rice on terrorism. He gave similar presen=

tations—describing al Qaeda as both an adaptable global network of jihadist 

organizations and a lethal core terrorist organization—toVice President–elect 

Cheney,Hadley,and Secretary of State–designate Powell.One line in the brief=

ing slides said that al Qaeda had sleeper cells in more than 40 countries,includ=

ing the United States.161 Berger told us that he made a point of dropping in 

on Clarke’s briefing of Rice to emphasize the importance of the issue. Later 

the same day,Berger met with Rice.He says that he told her the Bush admin=

istration would spend more time on terrorism in general and al Qaeda in par=

ticular than on anything else. Rice’s recollection was that Berger told her she 

would be surprised at how much more time she was going to spend on ter=

rorism than she expected,but that the bulk of their conversation dealt with the 

faltering Middle East peace process and North Korea.Clarke said that the new 

team,having been out of government for eight years,had a steep learning curve 

to understand al Qaeda and the new transnational terrorist threat.162 

Organizing a New Administration 

During the short transition, Rice and Hadley concentrated on staffing and 

organizing the NSC.163Their policy priorities differed from those of the Clin=

ton administration.Those priorities included China, missile defense, the col=

lapse of the Middle East peace process,and the Persian Gulf.164 Generally aware 

that terrorism had changed since the first Bush administration, they paid par=

ticular attention to the question of how counterterrorism policy should be 

coordinated. Rice had asked University of Virginia history professor Philip 

Zelikow to advise her on the transition.165 Hadley and Zelikow asked Clarke 

and his deputy, Roger Cressey, for a special briefing on the terrorist threat and 

how Clarke’sTransnationalThreats Directorate and Counterterrorism Security 

Group functioned.166 

In the NSC during the first Bush administration, many tough issues were 

addressed at the level of the Deputies Committee.Issues did not go to the prin=

cipals unless the deputies had been unable to resolve them. Presidential Deci-
200 THE 9/11 COMMISSION REPORT 

sion Directive 62 of the Clinton administration had said specifically that 

Clarke’s Counterterrorism Security Group should report through the Deputies 

Committee or, at Berger’s discretion, directly to the principals. Berger had in 

practice allowed Clarke’s group to function as a parallel deputies committee, 

reporting directly to those members of the Principals Committee who sat on 

the special Small Group.There, Clarke himself sat as a de facto principal. 

Rice decided to change the special structure that had been built to coordi=

nate counterterrorism policy.It was important to sound policymaking,she felt, 

that Clarke’s interagency committee—like all others—report to the principals 

through the deputies.167 

Rice made an initial decision to hold over both Clarke and his entire coun=

terterrorism staff, a decision that she called rare for a new administration. She 

decided also that Clarke should retain the title of national counterterrorism 

coordinator, although he would no longer be a de facto member of the Prin=

cipals Committee on his issues.The decision to keep Clarke,Rice said,was“not 

uncontroversial,” since he was known as someone who “broke china,” but she 

and Hadley wanted an experienced crisis manager. No one else from Berger’s 

staff had Clarke’s detailed knowledge of the levers of government. 168 

Clarke was disappointed at what he perceived as a demotion. He also wor=

ried that reporting through the Deputies Committee would slow decisionmak=

ing on counterterrorism.169 

The result, amid all the changes accompanying the transition, was signifi=

cant continuity in counterterrorism policy. Clarke and his Counterterrorism 

Security Group would continue to manage coordination. Tenet remained 

Director of Central Intelligence and kept the same chief subordinates, includ=

ing Black and his staff at the Counterterrorist Center. Shelton remained chairman of the Joint Chiefs, with the Joint Staff largely the same. At the FBI, 

Director Freeh and Assistant Director for Counterterrorism Dale Watson 

remained.Working-level counterterrorism officials at the State Department and 

the Pentagon stayed on, as is typically the case.The changes were at the cabi=

net and subcabinet level and in the CSG’s reporting arrangements.At the subcabinet level, there were significant delays in the confirmation of key officials, 

particularly at the Defense Department. 

The procedures of the Bush administration were to be at once more formal 

and less formal than its predecessor’s. President Clinton, a voracious reader, 

received his daily intelligence briefings in writing.He often scrawled questions 

and comments in the margins, eliciting written responses.The new president, 

by contrast,reinstated the practice of face-to-face briefings from the DCI.Pres=

ident Bush and Tenet met in the Oval Office at 8:00 A.M., with Vice President 

Cheney, Rice, and Card usually also present.The President and the DCI both 

told us that these daily sessions provided a useful opportunity for exchanges on 

intelligence issues.170 

The President talked with Rice every day, and she in turn talked by phone 

at least daily with Powell and Rumsfeld.As a result, the President often felt less 
FROM THREAT TO THREAT 201 

need for formal meetings.If,however,he decided that an event or an issue called 

for action, Rice would typically call on Hadley to have the Deputies Committee develop and review options.The President said that this process often tried 

his patience but that he understood the necessity for coordination.171 

Early Decisions 

Within the first few days after Bush’s inauguration,Clarke approached Rice in 

an effort to get her—and the new President—to give terrorism very high pri=

ority and to act on the agenda that he had pushed during the last few months 

of the previous administration.After Rice requested that all senior staff iden=

tify desirable major policy reviews or initiatives,Clarke submitted an elaborate 

memorandum on January 25, 2001. He attached to it his 1998 Delenda Plan 

and the December 2000 strategy paper.“We urgently need . . .a Principals level 

review on the al Qida network,” Clarke wrote.172 

He wanted the Principals Committee to decide whether al Qaeda was “a 

first order threat” or a more modest worry being overblown by “chicken lit=

tle” alarmists. Alluding to the transition briefing that he had prepared for Rice, 

Clarke wrote that al Qaeda “is not some narrow, little terrorist issue that needs 

to be included in broader regional policy.”Two key decisions that had been 

deferred, he noted, concerned covert aid to keep the Northern Alliance alive 

when fighting began again in Afghanistan in the spring, and covert aid to the 

Uzbeks.Clarke also suggested that decisions should be made soon on messages 

to theTaliban and Pakistan over the al Qaeda sanctuary in Afghanistan,on pos=

sible new money for CIA operations, and on “when and how . . . to respond 

to the attack on the USS Cole.”173 

The national security advisor did not respond directly to Clarke’s memo=

randum. No Principals Committee meeting on al Qaeda was held until Sep=

tember 4, 2001 (although the Principals Committee met frequently on other 

subjects, such as the Middle East peace process, Russia, and the Persian 

Gulf ).174 But Rice and Hadley began to address the issues Clarke had listed. 

What to do or say about the Cole had been an obvious question since inaugu=

ration day.When the attack occurred, 25 days before the election, candidate 

Bush had said to CNN,“I hope that we can gather enough intelligence to fig=

ure out who did the act and take the necessary action.There must be a conse=

quence.”175 Since the Clinton administration had not responded militarily, 

what was the Bush administration to do? 

On January 25,Tenet briefed the President on the Cole investigation.The written briefing repeated for top officials of the new administration what the CIA 

had told the ClintonWhite House in November.This included the “preliminary 

judgment” that al Qaeda was responsible, with the caveat that no evidence had 

yet been found that Bin Ladin himself ordered the attack.Tenet told us he had 

no recollection of a conversation with the President about this briefing.176 

In his January 25 memo, Clarke had advised Rice that the government 

should respond to the Cole attack,but “should take advantage of the policy that 
202 THE 9/11 COMMISSION REPORT 

‘we will respond at a time, place and manner of our own choosing’and not be 

forced into knee-jerk responses.”177 BeforeVice President Cheney visited the 

CIA in mid-February, Clarke sent him a memo—outside the usual White 

House document-management system—suggesting that he ask CIA officials 

“what additional information is needed before CIA can definitively conclude 

that al-Qida was responsible” for the Cole.178 In March 2001, the CIA’s brief=

ing slides for Rice were still describing the CIA’s “preliminary judgment” that 

a “strong circumstantial case” could be made against al Qaeda but noting that 

the CIA continued to lack “conclusive information on external command and 

control” of the attack.179 Clarke and his aides continued to provide Rice and 

Hadley with evidence reinforcing the case against al Qaeda and urging action.180 

The President explained to us that he had been concerned lest an ineffec=

tual air strike just serve to give Bin Ladin a propaganda advantage. He said he 

had not been told about Clinton administration warnings to the Taliban.The 

President told us that he had concluded that the United States must use ground 

forces for a job like this.181 

Rice told us that there was never a formal, recorded decision not to retali=

ate specifically for the Cole attack. Exchanges with the President, between the 

President and Tenet, and between herself and Powell and Rumsfeld had pro=

duced a consensus that “tit-for-tat”responses were likely to be counterproduc=

tive. This had been the case, she thought, with the cruise missile strikes of 

August 1998.The new team at the Pentagon did not push for action. On the 

contrary,Rumsfeld thought that too much time had passed and his deputy,Paul 

Wolfowitz,thought that the Cole attack was “stale.”Hadley said that in the end, 

the administration’s real response to the Cole would be a new, more aggressive 

strategy against al Qaeda.182 

The administration decided to propose to Congress a substantial increase in 

counterterrorism funding for national security agencies,including the CIA and 

the FBI.This included a 27 percent increase in counterterrorism funding for 

the CIA.183 

Starting a Review 

In early March, the administration postponed action on proposals for increas=

ing aid to the Northern Alliance and the Uzbeks. Rice noted at the time that 

a more wide-ranging examination of policy toward Afghanistan was needed 

first. She wanted the review very soon.184 

Rice and others recalled the President saying, “I’m tired of swatting at 

flies.”185The President reportedly also said,“I’m tired of playing defense.I want 

to play offense. I want to take the fight to the terrorists.”186 President Bush 

explained to us that he had become impatient.He apparently had heard propos=

als for rolling back al Qaeda but felt that catching terrorists one by one or even 

cell by cell was not an approach likely to succeed in the long run.At the same 

time,he said,he understood that policy had to be developed slowly so that diplo=

macy and financial and military measures could mesh with one another.187 
FROM THREAT TO THREAT 203 

Hadley convened an informal Deputies Committee meeting on March 7, 

when some of the deputies had not yet been confirmed. For the first time, 

Clarke’s various proposals—for aid to the Northern Alliance and the Uzbeks 

and for Predator missions—went before the group that, in the Bush NSC, 

would do most of the policy work.Though they made no decisions on these 

specific proposals, Hadley apparently concluded that there should be a presi=

dential national security policy directive (NSPD) on terrorism.188 

Clarke would later express irritation about the deputies’ insistence that a 

strategy for coping with al Qaeda be framed within the context of a regional 

policy. He doubted that the benefits would compensate for the time lost.The 

administration had in fact proceeded with Principals Committee meetings on 

topics including Iraq and Sudan without prior contextual review, and Clarke 

favored moving ahead similarly with a narrow counterterrorism agenda.189 But 

the President’s senior advisers saw the al Qaeda problem as part of a puzzle that 

could not be assembled without filling in the pieces for Afghanistan and Pak=

istan. Rice deferred a Principals Committee meeting on al Qaeda until the 

deputies had developed a new policy for their consideration. 

The full Deputies Committee discussed al Qaeda on April 30. CIA brief=

ing slides described al Qaeda as the “most dangerous group we face,” citing its 

“leadership, experience, resources, safe haven in Afghanistan, [and] focus on 

attacking U.S.”The slides warned,“There will be more attacks.”190 

At the meeting, the deputies endorsed covert aid to Uzbekistan. Regard=

ing the Northern Alliance, they “agreed to make no major commitment at 

this time.” Washington would first consider options for aiding other antiTaliban groups.191 Meanwhile, the administration would “initiate a compre=

hensive review of U.S. policy on Pakistan” and explore policy options on 

Afghanistan, “including the option of supporting regime change.”192 

Working-level officials were also to consider new steps on terrorist financing 

and America’s perennially troubled public diplomacy efforts in the Muslim 

world, where NSC staff warned that “we have by and large ceded the court 

of public opinion” to al Qaeda. 

While Clarke remained concerned about the pace of the policy review, he 

now saw a greater possibility of persuading the deputies to recognize the 

changed nature of terrorism.193 The process of fleshing out that strategy was 

under way. 

6.5 THE NEW ADMINISTRATION’S APPROACH 

The Bush administration in its first months faced many problems other than 

terrorism.They included the collapse of the Middle East peace process and, in 

April,a crisis over a U.S.“spy plane” brought down in Chinese territory. The 

new administration also focused heavily on Russia,a new nuclear strategy that 

allowed missile defenses, Europe, Mexico, and the Persian Gulf. 
204 THE 9/11 COMMISSION REPORT 

In the spring, reporting on terrorism surged dramatically. In chapter 8, we 

will explore this reporting and the ways agencies responded.These increasingly 

alarming reports, briefed to the President and top officials, became part of the 

context in which the new administration weighed its options for policy on 

al Qaeda. 

Except for a few reports that the CSG considered and apparently judged 

to be unreliable, none of these pointed specifically to possible al Qaeda 

action inside the United States—although the CSG continued to be con=

cerned about the domestic threat.The mosaic of threat intelligence came 

from the Counterterrorist Center, which collected only abroad. Its reports 

were not supplemented by reports from the FBI. Clarke had expressed con=

cern about an al Qaeda presence in the United States,and he worried about 

an attack on the White House by “Hizbollah, Hamas,al Qida and other ter=

rorist organizations.”194 

In May,President Bush announced thatVice President Cheney would himself lead an effort looking at preparations for managing a possible attack by 

weapons of mass destruction and at more general problems of national pre=

paredness.The next few months were mainly spent organizing the effort and 

bringing an admiral from the Sixth Fleet back toWashington to manage it.The 

Vice President’s task force was just getting under way when the 9/11 attack 

occurred.195 

On May 29,at Tenet’s request, Rice and Tenet converted their usual weekly 

meeting into a broader discussion on al Qaeda; participants included Clarke, 

CTC chief Cofer Black, and “Richard,” a group chief with authority over the 

Bin Ladin unit. Rice asked about “taking the offensive” and whether any 

approach could be made to influence Bin Ladin or the Taliban. Clarke and 

Black replied that the CIA’s ongoing disruption activities were “taking the 

offensive” and that Bin Ladin could not be deterred.A wide-ranging discus=

sion then ensued about “breaking the back” of Bin Ladin’s organization.196 

Tenet emphasized the ambitious plans for covert action that the CIA had 

developed in December 2000. In discussing the draft authorities for this program in March,CIA officials had pointed out that the spending level envisioned 

for these plans was larger than the CIA’s entire current budget for counterter=

rorism covert action.It would be a multiyear program,requiring such levels of 

spending for about five years.197 

The CIA official,“Richard,” told us that Rice “got it.” He said she agreed 

with his conclusions about what needed to be done, although he complained 

to us that the policy process did not follow through quickly enough.198 Clarke 

and Black were asked to develop a range of options for attacking Bin Ladin’s 

organization, from the least to most ambitious.199 

Rice and Hadley asked Clarke and his staff to draw up the new presiden=

tial directive. On June 7, Hadley circulated the first draft, describing it as “an 

admittedly ambitious” program for confronting al Qaeda.200 The draft 

NSPD’s goal was to “eliminate the al Qida network of terrorist groups as a 
FROM THREAT TO THREAT 205 

threat to the United States and to friendly governments.” It called for a multiyear effort involving diplomacy, covert action, economic measures, law 

enforcement, public diplomacy, and if necessary military efforts. The State 

Department was to work with other governments to end all al Qaeda sanctu=

aries, and also to work with the Treasury Department to disrupt terrorist 

financing.The CIA was to develop an expanded covert action program includ=

ing significant additional funding and aid to anti-Taliban groups.The draft also 

tasked OMB with ensuring that sufficient funds to support this program were 

found in U.S. budgets from fiscal years 2002 to 2006.201 

Rice viewed this draft directive as the embodiment of a comprehensive new 

strategy employing all instruments of national power to eliminate the al Qaeda 

threat.Clarke, however,regarded the new draft as essentially similar to the pro=

posal he had developed in December 2000 and put forward to the new admin=

istration in January 2001.202 In May or June, Clarke asked to be moved from 

his counterterrorism portfolio to a new set of responsibilities for cybersecu=

rity. He told us that he was frustrated with his role and with an administration 

that he considered not “serious about al Qaeda.”203 If Clarke was frustrated, he 

never expressed it to her, Rice told us.204 

Diplomacy in Blind Alleys 

Afghanistan. The new administration had already begun exploring possible 

diplomatic options,retracing many of the paths traveled by its predecessors.U.S. 

envoys again pressed the Taliban to turn Bin Ladin “over to a country where 

he could face justice” and repeated, yet again, the warning that the Taliban 

would be held responsible for any al Qaeda attacks on U.S. interests.205 The 

Taliban’s representatives repeated their old arguments. Deputy Secretary of 

State Richard Armitage told us that while U.S.diplomats were becoming more 

active on Afghanistan through the spring and summer of 2001, “it would be 

wrong for anyone to characterize this as a dramatic shift from the previous 

administration.”206 

In deputies meetings at the end of June,Tenet was tasked to assess the prospects 

forTaliban cooperation with the United States on al Qaeda.The NSC staff was 

tasked to flesh out options for dealing with the Taliban. Revisiting these issues 

tried the patience of some of the officials who felt they had already been down 

these roads and who found the NSC’s procedures slow.“We weren’t going fast 

enough,”Armitage told us. Clarke kept arguing that moves against the Taliban 

and al Qaeda should not have to wait months for a larger review of U.S. policy in South Asia.“For the government,”Hadley said to us,“we moved it along 

as fast as we could move it along.”207 

As all hope in moving the Taliban faded, debate revived about giving covert 

assistance to the regime’s opponents. Clarke and the CIA’s Cofer Black 

renewed the push to aid the Northern Alliance.Clarke suggested starting with 

modest aid, just enough to keep the Northern Alliance in the fight and tie 

down al Qaeda terrorists, without aiming to overthrow the Taliban.208 
206 THE 9/11 COMMISSION REPORT 

Rice, Hadley, and the NSC staff member for Afghanistan, Zalmay Khalilzad, 

told us they opposed giving aid to the Northern Alliance alone.They argued that 

the program needed to have a big part for Pashtun opponents of theTaliban.They 

also thought the program should be conducted on a larger scale than had been 

suggested.Clarke concurred with the idea of a larger program,but he warned that 

delay risked the Northern Alliance’s final defeat at the hands of the Taliban.209 

During the spring, the CIA,at the NSC’s request, had developed draft legal 

authorities—a presidential finding—to undertake a large-scale program of 

covert assistance to the Taliban’s foes.The draft authorities expressly stated that 

the goal of the assistance was not to overthrow the Taliban. But even this program would be very costly.This was the context for earlier conversations,when 

in March Tenet stressed the need to consider the impact of such a large program on the political situation in the region and in May Tenet talked to Rice 

about the need for a multiyear financial commitment.210 

By July, the deputies were moving toward agreement that some last effort 

should be made to convince theTaliban to shift position and then,if that failed, 

the administration would move on the significantly enlarged covert action pro=

gram.As the draft presidential directive was circulated in July,the State Depart=

ment sent the deputies a lengthy historical review of U.S. efforts to engage the 

Taliban about Bin Ladin from 1996 on.“These talks have been fruitless,” the 

State Department concluded.211 

Arguments in the summer brought to the surface the more fundamental 

issue of whether the U.S. covert action program should seek to overthrow the 

regime, intervening decisively in the civil war in order to change Afghanistan’s 

government. By the end of a deputies meeting on September 10, officials for=

mally agreed on a three-phase strategy. First an envoy would give the Taliban a 

last chance. If this failed, continuing diplomatic pressure would be combined 

with the planned covert action program encouraging anti-Taliban Afghans of 

all major ethnic groups to stalemate the Taliban in the civil war and attack al 

Qaeda bases, while the United States developed an international coalition to 

undermine the regime.In phase three,if theTaliban’s policy still did not change, 

the deputies agreed that the United States would try covert action to topple 

the Taliban’s leadership from within.212 

The deputies agreed to revise the al Qaeda presidential directive,then being 

finalized for presidential approval, in order to add this strategy to it.Armitage 

explained to us that after months of continuing the previous administration’s 

policy, he and Powell were bringing the State Department to a policy of overthrowing the Taliban. From his point of view, once the United States made the 

commitment to arm the Northern Alliance, even covertly, it was taking action 

to initiate regime change, and it should give those opponents the strength to 

achieve complete victory.213 

Pakistan. The Bush administration immediately encountered the dilemmas 

that arose from the varied objectives the United States was trying to accom-
FROM THREAT TO THREAT 207 

plish in its relationship with Pakistan.In February 2001, President Bush wrote 

General Musharraf on a number of matters.He emphasized that Bin Ladin and 

al Qaeda were “a direct threat to the United States and its interests that must 

be addressed.” He urged Musharraf to use his influence with the Taliban on 

Bin Ladin and al Qaeda.214 Powell and Armitage reviewed the possibility of 

acquiring more carrots to dangle in front of Pakistan.Given the generally neg=

ative view of Pakistan on Capitol Hill, the idea of lifting sanctions may have 

seemed far-fetched, but perhaps no more so than the idea of persuading 

Musharraf to antagonize the Islamists in his own government and nation.215 

On June 18, Rice met with the visiting Pakistani foreign minister, Abdul 

Sattar. She “really let him have it” about al Qaeda, she told us.216 Other evi=

dence corroborates her account. But, as she was upbraiding Sattar, Rice 

recalled thinking that the Pakistani diplomat seemed to have heard it all before. 

Sattar urged senior U.S. policymakers to engage the Taliban,arguing that such 

a course would take time but would produce results. In late June, the deputies 

agreed to review U.S.objectives.Clarke urged Hadley to split off all other issues 

in U.S.-Pakistani relations and just focus on demanding that Pakistan move vig=

orously against terrorism—to push the Pakistanis to do before an al Qaeda attack 

what Washington would demand that they do after. He had made similar 

requests in the Clinton administration;he had no more success with Rice than 

he had with Berger.217 

On August 4,President Bush wrote President Musharraf to request his support in dealing with terrorism and to urge Pakistan to engage actively against 

al Qaeda.The new administration was again registering its concerns, just as its 

predecessor had, but it was still searching for new incentives to open up diplo=

matic possibilities. For its part, Pakistan had done little.Assistant Secretary of 

State Christina Rocca described the administration’s plan to break this logjam 

as a move from “half engagement” to “enhanced engagement.”The adminis=

tration was not ready to confront Islamabad and threaten to rupture relations. 

Deputy Secretary Armitage told us that before 9/11, the envisioned new 

approach to Pakistan had not yet been attempted.218 

Saudi Arabia. The Bush administration did not develop new diplomatic ini=

tiatives on al Qaeda with the Saudi government before 9/11.Vice President 

Cheney called Crown Prince Abdullah on July 5, 2001, to seek Saudi help in 

preventing threatened attacks on American facilities in the Kingdom. Secre=

tary of State Powell met with the crown prince twice before 9/11.They dis=

cussed topics like Iraq,not al Qaeda.U.S.-Saudi relations in the summer of 2001 

were marked by sometimes heated disagreements about ongoing IsraeliPalestinian violence, not about Bin Ladin.219 

Military Plans 

The confirmation of the Pentagon’s new leadership was a lengthy process. 

Deputy Secretary Wolfowitz was confirmed in March 2001 and Under Secre-
208 THE 9/11 COMMISSION REPORT 

tary of Defense for Policy Douglas Feith in July.Though the new officials were 

briefed about terrorism and some of the earlier planning, including that for 

Operation Infinite Resolve, they were focused,as Secretary Rumsfeld told us, 

on creating a twenty-first-century military.220 

At the Joint Chiefs of Staff,General Shelton did not recall much interest by 

the new administration in military options against al Qaeda in Afghanistan.He 

could not recall any specific guidance on the topic from the secretary. Brian 

Sheridan—the outgoing assistant secretary of defense for special operations and 

low-intensity conflict (SOLIC), the key counterterrorism policy office in the 

Pentagon—never briefed Rumsfeld. He departed on January 20; he had not 

been replaced by 9/11.221 

Rumsfeld noted to us his own interest in terrorism, which came up often 

in his regular meetings with Tenet. He thought that the Defense Department, 

before 9/11,was not organized adequately or prepared to deal with new threats 

like terrorism. But his time was consumed with getting new officials in place 

and working on the foundation documents of a new defense policy, the quad=

rennial defense review,the defense planning guidance,and the existing contin=

gency plans. He did not recall any particular counterterrorism issue that 

engaged his attention before 9/11, other than the development of the Preda=

tor unmanned aircraft system.222 

The commander of Central Command, General Franks, told us that he did 

not regard the existing plans as serious.To him a real military plan to address 

al Qaeda would need to go all the way, following through the details of a full 

campaign (including the political-military issues of where operations would be 

based) and securing the rights to fly over neighboring countries.223 

The draft presidential directive circulated in June 2001 began its discussion 

of the military by reiterating the Defense Department’s lead role in protecting 

its forces abroad.The draft included a section directing Secretary Rumsfeld to 

“develop contingency plans” to attack both al Qaeda and Taliban targets in 

Afghanistan.The new section did not specifically order planning for the use of 

ground troops, or clarify how this guidance differed from the existing Infinite 

Resolve plans.224 

Hadley told us that by circulating this section,a draft Annex B to the direc=

tive, the White House was putting the Pentagon on notice that it would need 

to produce new military plans to address this problem.225 “The military 

didn’t particularly want this mission,” Rice told us.226 

With this directive still awaiting President Bush’s signature, Secretary 

Rumsfeld did not order his subordinates to begin preparing any new military 

plans against either al Qaeda or the Taliban before 9/11. 

President Bush told us that before 9/11, he had not seen good options for 

special military operations against Bin Ladin. Suitable bases in neighboring 

countries were not available and, even if the U.S. forces were sent in, it was 

not clear where they would go to find Bin Ladin.227 
FROM THREAT TO THREAT 209 

President Bush told us that before 9/11 there was an appetite in the gov=

ernment for killing Bin Ladin, not for war. Looking back in 2004, he equated 

the presidential directive with a readiness to invade Afghanistan.The problem, 

he said, would have been how to do that if there had not been another attack 

on America.To many people, he said, it would have seemed like an ultimate 

act of unilateralism. But he said that he was prepared to take that on.228 

Domestic Change and Continuity 

During the transition, Bush had chosen John Ashcroft, a former senator from 

Missouri, as his attorney general. On his arrival at the Justice Department, 

Ashcroft told us, he faced a number of problems spotlighting the need for 

reform at the FBI.229 

In February, Clarke briefed Attorney General Ashcroft on his directorate’s 

issues. He reported that at the time, the attorney general acknowledged a 

“steep learning curve,” and asked about the progress of the Cole investigation.230 Neither Ashcroft nor his predecessors received the President’s Daily 

Brief. His office did receive the daily intelligence report for senior officials 

that, during the spring and summer of 2001, was carrying much of the same 

threat information. 

The FBI was struggling to build up its institutional capabilities to do more 

against terrorism, relying on a strategy called MAXCAP 05 that had been 

unveiled in the summer of 2000.The FBI’s assistant director for counterterrorism, Dale Watson, told us that he felt the new Justice Department leadership 

was not supportive of the strategy.Watson had the sense that the Justice Depart=

ment wanted the FBI to get back to the investigative basics: guns, drugs, and 

civil rights.The new administration did seek an 8 percent increase in overall 

FBI funding in its initial budget proposal for fiscal year 2002, including the 

largest proposed percentage increase in the FBI’s counterterrorism program 

since fiscal year 1997.The additional funds included the FBI’s support of the 

2002 Winter Olympics in Salt Lake City,Utah (a onetime increase), enhanced 

security at FBI facilities, and improvements to the FBI’s WMD incident 

response capability.231 

In May, the Justice Department began shaping plans for building a budget 

for fiscal year 2003, the process that would usually culminate in an administra=

tion proposal at the beginning of 2002. On May 9, the attorney general testi=

fied at a congressional hearing concerning federal efforts to combat terrorism. 

He said that “one of the nation’s most fundamental responsibilities is to pro=

tect its citizens . . . from terrorist attacks.”The budget guidance issued the next 

day, however, highlighted gun crimes, narcotics trafficking, and civil rights as 

priorities.Watson told us that he almost fell out of his chair when he saw this 

memo, because it did not mention counterterrorism. Longtime FBI Director 

Louis Freeh left in June 2001, after announcing the indictment in the Khobar 

Towers case that he had worked so long to obtain.Thomas Pickard was the act-
210 THE 9/11 COMMISSION REPORT 

ing director during the summer. Freeh’s successor,Robert Mueller,took office 

just before 9/11.232 

The Justice Department prepared a draft fiscal year 2003 budget that main=

tained but did not increase the funding level for counterterrorism in its pend=

ing fiscal year 2002 proposal. Pickard appealed for more counterterrorism 

enhancements, an appeal the attorney general denied on September 10.233 

Ashcroft had also inherited an ongoing debate on whether and how to 

modify the 1995 procedures governing intelligence sharing between the FBI 

and the Justice Department’s Criminal Division.But in August 2001,Ashcroft’s 

deputy, Larry Thompson, issued a memorandum reaffirming the 1995 proce=

dures with the clarification that evidence of “any federal felony” was to be 

immediately reported by the FBI to the Criminal Division.The 1995 proce=

dures remained in effect until after 9/11.234 

Covert Action and the Predator 

In March 2001, Rice asked the CIA to prepare a new series of authorities 

for covert action in Afghanistan. Rice’s recollection was that the idea had 

come from Clarke and the NSC senior director for intelligence, Mary 

McCarthy, and had been linked to the proposal for aid to the Northern 

Alliance and the Uzbeks. Rice described the draft document as providing 

for “consolidation plus,” superseding the various Clinton administration 

documents. In fact, the CIA drafted two documents. One was a finding that 

did concern aid to opponents of the Taliban regime; the other was a draft 

Memorandum of Notification, which included more open-ended language 

authorizing possible lethal action in a variety of situations.Tenet delivered 

both to Hadley on March 28.The CIA’s notes for Tenet advised him that 

“in response to the NSC request for drafts that will help the policymakers 

review their options, each of the documents has been crafted to provide the 

Agency with the broadest possible discretion permissible under the law.” At 

the meeting,Tenet argued for deciding on a policy before deciding on the 

legal authorities to implement it. Hadley accepted this argument, and the 

draft MON was put on hold.235 

As the policy review moved forward, the planned covert action program 

for Afghanistan was included in the draft presidential directive, as part of an 

“Annex A” on intelligence activities to “eliminate the al Qaeda threat.”236 

The main debate during the summer of 2001 concentrated on the one new 

mechanism for a lethal attack on Bin Ladin—an armed version of the Preda=

tor drone. 

In the first months of the new administration, questions concerning the 

Predator became more and more a central focus of dispute. Clarke favored 

resuming Predator flights over Afghanistan as soon as weather permitted, hop=

ing that they still might provide the elusive “actionable intelligence” to target 

Bin Ladin with cruise missiles. Learning that the Air Force was thinking of 
FROM THREAT TO THREAT 211 

equipping Predators with warheads, Clarke became even more enthusiastic 

about redeployment.237 

The CTC chief, Cofer Black, argued against deploying the Predator for 

reconnaissance purposes.He recalled that theTaliban had spotted a Predator in 

the fall of 2000 and scrambled their MiG fighters. Black wanted to wait until 

the armed version was ready. “I do not believe the possible recon value outweighs the risk of possible program termination when the stakes are raised by 

the Taliban parading a charred Predator in front of CNN,” he wrote. Military 

officers in the Joint Staff shared this concern.238 There is some dispute as to 

whether or not the Deputies Committee endorsed resuming reconnaissance 

flights at its April 30, 2001,meeting.In any event, Rice and Hadley ultimately 

went along with the CIA and the Pentagon, holding off on reconnaissance 

flights until the armed Predator was ready.239 

The CIA’s senior management saw problems with the armed Predator as 

well, problems that Clarke and even Black and Allen were inclined to mini=

mize. One (which also applied to reconnaissance flights) was money.A Preda=

tor cost about $3 million.If the CIA flew Predators for its own reconnaissance 

or covert action purposes,it might be able to borrow them from the Air Force, 

but it was not clear that the Air Force would bear the cost if a vehicle went 

down.Deputy Secretary of Defense Wolfowitz took the position that the CIA 

should have to pay for it; the CIA disagreed.240 

Second,Tenet in particular questioned whether he, as Director of Central 

Intelligence,should operate an armed Predator.“This was new ground,”he told 

us.Tenet ticked off key questions:What is the chain of command? Who takes 

the shot? Are America’s leaders comfortable with the CIA doing this, going 

outside of normal military command and control? Charlie Allen told us that 

when these questions were discussed at the CIA, he and the Agency’s execu=

tive director,A. B.“Buzzy” Krongard, had said that either one of them would 

be happy to pull the trigger, but Tenet was appalled, telling them that they had 

no authority to do it, nor did he.241 

Third, the Hellfire warhead carried by the Predator needed work. It had 

been built to hit tanks, not people. It needed to be designed to explode in a 

different way, and even then had to be targeted with extreme precision. In the 

configuration planned by the Air Force through mid-2001,the Predator’s mis=

sile would not be able to hit a moving vehicle.242 

White House officials had seen the Predator video of the “man in white.” 

On July 11, Hadley tried to hurry along preparation of the armed system. He 

directed McLaughlin, Wolfowitz, and Joint Chiefs Vice Chairman Richard 

Myers to deploy Predators capable of being armed no later than September 1. 

He also directed that they have cost-sharing arrangements in place by August 

1. Rice told us that this attempt by Hadley to dictate a solution had failed and 

that she eventually had to intervene herself.243 

On August 1, the Deputies Committee met again to discuss the armed 
212 THE 9/11 COMMISSION REPORT 

Predator.They concluded that it was legal for the CIA to kill Bin Ladin or one 

of his deputies with the Predator.Such strikes would be acts of self-defense that 

would not violate the ban on assassinations in Executive Order 12333.The big 

issues—who would pay for what,who would authorize strikes,and who would 

pull the trigger—were left for the principals to settle.The Defense Department 

representatives did not take positions on these issues.244 

The CIA’s McLaughlin had also been reticent.When Hadley circulated a 

memorandum attempting to prod the deputies to reach agreement,McLaugh=

lin sent it back with a handwritten comment on the cost-sharing:“we ques=

tion whether it is advisable to make such an investment before the decision is 

taken on flying an armed Predator.” For Clarke,this came close to being a final 

straw.He angrily asked Rice to callTenet.“Either al Qida is a threat worth act=

ing against or it is not,” Clarke wrote.“CIA leadership has to decide which it 

is and cease these bi-polar mood swings.”245 

These debates, though, had little impact in advancing or delaying efforts to 

make the Predator ready for combat.Those were in the hands of military offi=

cers and engineers. General John Jumper had commanded U.S. air forces in 

Europe and seen Predators used for reconnaissance in the Balkans. He started 

the program to develop an armed version and, after returning in 2000 to head 

the Air Combat Command, took direct charge of it. 

There were numerous technical problems, especially with the Hellfire mis=

siles. The Air Force tests conducted during the spring were inadequate, so 

missile testing needed to continue and modifications needed to be made 

during the summer. Even then, Jumper told us, problems with the equipment 

persisted. Nevertheless,the Air Force was moving at an extraordinary pace.“In 

the modern era,since the 1980s,” Jumper said to us,“I would be shocked if you 

found anything that went faster than this.”246 

September 2001 

The Principals Committee had its first meeting on al Qaeda on September 4. 

On the day of the meeting,Clarke sent Rice an impassioned personal note.He 

criticized U.S. counterterrorism efforts past and present.The “real question” 

before the principals, he wrote, was “are we serious about dealing with the 

al Qida threat? . . .Is al Qida a big deal? . . . Decision makers should imagine themselves on a future day when the CSG has not succeeded in stopping al Qida attacks and 

hundreds of Americans lay dead in several countries, including the US,” Clarke wrote. 

“What would those decision makers wish that they had done earlier? That 

future day could happen at any time.”247 

Clarke then turned to the Cole.“The fact that the USS Cole was attacked during the last Administration does not absolve us of responding for the attack,” he wrote. 

“Many in al Qida and the Taliban may have drawn the wrong lesson from the 

Cole: that they can kill Americans without there being a US response, without there being a price.... One might have thought that with a $250m hole 
FROM THREAT TO THREAT 213 

in a destroyer and 17 dead sailors,the Pentagon might have wanted to respond. 

Instead, they have often talked about the fact that there is ‘nothing worth hit=

ting in Afghanistan’and said ‘the cruise missiles cost more than the jungle gyms 

and mud huts’ at terrorist camps.” Clarke could not understand “why we continue to allow the existence of large scale al Qida bases where we know people are being 

trained to kill Americans.”248 

Turning to the CIA, Clarke warned that its bureaucracy, which was “mas=

terful at passive aggressive behavior,” would resist funding the new national 

security presidential directive, leaving it a “hollow shell of words without 

deeds.”The CIA would insist its other priorities were more important.Invok=

ing President Bush’s own language,Clarke wrote,“You are left with a modest effort 

to swat flies, to try to prevent specific al Qida attacks by using [intelligence] to 

detect them and friendly governments’ police and intelligence officers to stop 

them.You are left waiting for the big attack, with lots of casualties,after which some 

major US retaliation will be in order[.]”249 

Rice told us she took Clarke’s memo as a warning not to get dragged down 

by bureaucratic inertia.250 While his arguments have force, we also take 

Clarke’s jeremiad as something more.After nine years on the NSC staff and 

more than three years as the president’s national coordinator,he had often failed 

to persuade these agencies to adopt his views, or to persuade his superiors to 

set an agenda of the sort he wanted or that the whole government could support. 

Meanwhile, another counterterrorism veteran, Cofer Black, was preparing 

his boss for the principals meeting.He advised Tenet that the draft presidential 

directive envisioned an ambitious covert action program, but that the author=

ities for it had not yet been approved and the funding still had not been found. 

If the CIA was reluctant to use the Predator, Black did not mention it. He 

wanted “a timely decision from the Principals,” adding that the window for 

missions within 2001 was a short one.The principals would have to decide 

whether Rice,Tenet,Rumsfeld,or someone else would give the order to fire.251 

At the September 4 meeting, the principals approved the draft presidential 

directive with little discussion.252 Rice told us that she had,at some point,told 

President Bush that she and his other advisers thought it would take three years 

or so for their al Qaeda strategy to work.253 They then discussed the armed 

Predator. 

Hadley portrayed the Predator as a useful tool, although perhaps not for 

immediate use. Rice,who had been advised by her staff that the armed Preda=

tor was not ready for deployment, commented about the potential for using 

the armed Predator in the spring of 2002.254 

The State Department supported the armed Predator, although Secretary 

Powell was not convinced that Bin Ladin was as easy to target as had been sug=

gested.Treasury Secretary Paul O’Neill was skittish,cautioning about the impli=

cations of trying to kill an individual.255 
214 THE 9/11 COMMISSION REPORT 

The Defense Department favored strong action. Deputy Secretary Wol=

fowitz questioned the United States’ability to deliver Bin Ladin and bring him 

to justice. He favored going after Bin Ladin as part of a larger air strike, simi=

lar to what had been done in the 1986 U.S.strike against Libya.General Myers 

emphasized the Predator’s value for surveillance, perhaps enabling broader air 

strikes that would go beyond Bin Ladin to attack al Qaeda’s training infrastructure.256 

The principals also discussed which agency—CIA or Defense—should have 

the authority to fire a missile from the armed Predator.257 

At the end, Rice summarized the meeting’s conclusions.The armed Preda=

tor capability was needed but not ready.The Predator would be available for 

the military to consider along with its other options.The CIA should consider 

flying reconnaissance-only missions.The principals—including the previously 

reluctant Tenet—thought that such reconnaissance flights were a good idea, 

combined with other efforts to get actionable intelligence.Tenet deferred an 

answer on the additional reconnaissance flights, conferred with his staff after 

the meeting, and then directed the CIA to press ahead with them.258 

A few days later, a final version of the draft presidential directive was circu=

lated, incorporating two minor changes made by the principals.259 

On September 9,dramatic news arrived from Afghanistan.The leader of the 

Northern Alliance,Ahmed Shah Massoud,had granted an interview in his bun=

galow near the Tajikistan border with two men whom the Northern Alliance 

leader had been told wereArab journalists.The supposed reporter and camera=

man—actually al Qaeda assassins—then set off a bomb,riddling Massoud’s chest 

with shrapnel. He died minutes later. 

On September 10, Hadley gathered the deputies to finalize their threephase,multiyear plan to pressure and perhaps ultimately topple theTaliban leadership.260 

That same day, Hadley instructed DCI Tenet to have the CIA prepare new 

draft legal authorities for the “broad covert action program” envisioned by the 

draft presidential directive.Hadley also directedTenet to prepare a separate sec=

tion “authorizing a broad range of other covert activities, including authority 

to capture or to use lethal force” against al Qaeda command-and-control ele=

ments. This section would supersede the Clinton-era documents. Hadley 

wanted the authorities to be flexible and broad enough “to cover any additional 

UBL-related covert actions contemplated.”261 

Funding still needed to be located. The military component remained 

unclear. Pakistan remained uncooperative. The domestic policy institutions 

were largely uninvolved.But the pieces were coming together for an integrated 

policy dealing with al Qaeda, the Taliban,and Pakistan. 
7 

THE ATTACK LOOMS 

7.1 FIRST ARRIVALS IN CALIFORNIA 

In chapter 5 we described the Southeast Asia travels of Nawaf al Hazmi,Khalid 

al Mihdhar, and others in January 2000 on the first part of the “planes opera=

tion.” In that chapter we also described how Mihdhar was spotted in Kuala 

Lumpur early in January 2000, along with associates who were not identified, 

and then was lost to sight when the group passed through Bangkok. On Jan=

uary 15, Hazmi and Mihdhar arrived in Los Angeles.They spent about two 

weeks there before moving on to San Diego.1 

Two Weeks in Los Angeles 

Why Hazmi and Mihdhar came to California, we do not know for certain. 

Khalid Sheikh Mohammed (KSM), the organizer of the planes operation, 

explains that California was a convenient point of entry from Asia and had the 

added benefit of being far away from the intended target area.2 

Hazmi and Mihdhar were ill-prepared for a mission in the United States. 

Their only qualifications for this plot were their devotion to Usama Bin Ladin, 

their veteran service,and their ability to get valid U.S. visas. Neither had spent 

any substantial time in the West,and neither spoke much, if any, English.3 

It would therefore be plausible that they or KSM would have tried to iden=

tify, in advance, a friendly contact for them in the United States. In detention, 

KSM denies that al Qaeda had any agents in Southern California.We do not 

credit this denial.4We believe it is unlikely that Hazmi and Mihdhar—neither 

of whom, in contrast to the Hamburg group, had any prior exposure to life in 

theWest—would have come to the United States without arranging to receive 

assistance from one or more individuals informed in advance of their arrival.5 

KSM says that though he told others involved in the conspiracy to stay away 

from mosques and to avoid establishing personal contacts, he made an excep=

tion in this case and instructed Hazmi and Mihdhar to pose as newly arrived 

215 
216 THE 9/11 COMMISSION REPORT 

Saudi students and seek assistance at local mosques.He counted on their break=

ing off any such relationships once they moved to the East Coast.6 Our inabil=

ity to ascertain the activities of Hazmi and Mihdhar during their first two weeks 

in the United States may reflect al Qaeda tradecraft designed to protect the 

identity of anyone who may have assisted them during that period. 

Hazmi and Mihdhar were directed to enroll in English-language classes upon 

arriving in Southern California, so that they could begin pilot training as soon 

as possible.KSM claims to have steered the two to San Diego on the basis of his 

own research,which supposedly included thumbing through a San Diego phone 

book acquired at a Karachi flea market. Contradicting himself, he also says that, 

as instructed,they attempted to enroll in three language schools in Los Angeles.7 

After the pair cleared Immigration and Customs at Los Angeles International 

Airport,we do not know where they went.8They appear to have obtained assis=

tance from the Muslim community,specifically the community surrounding the 

King Fahd mosque in Culver City, one of the most prominent mosques in 

Southern California. 

It is fairly certain that Hazmi and Mihdhar spent time at the King Fahd 

mosque and made some acquaintances there. One witness interviewed by the 

FBI after the September 11 attacks has said he first met the hijackers at the 

mosque in early 2000. Furthermore, one of the people who would befriend 

them—a man named Mohdar Abdullah—recalled a trip with Hazmi and 

Mihdhar to Los Angeles in June when, on their arrival, the three went to the 

King Fahd mosque. There Hazmi and Mihdhar greeted various individuals 

whom they appeared to have met previously, including a man named “Khal=

lam.” In Abdullah’s telling, when Khallam visited the al Qaeda operatives at 

their motel that evening,Abdullah was asked to leave the room so that Hazmi, 

Mihdhar, and Khallam could meet in private.The identity of Khallam and his 

purpose in meeting with Hazmi and Mihdhar remain unknown.9 

To understand what Hazmi and Mihdhar did in their first weeks in the 

United States, evidently staying in Los Angeles, we have investigated whether 

anyone associated with the King Fahd mosque assisted them.This subject has 

received substantial attention in the media. Some have speculated that Fahad 

al Thumairy—an imam at the mosque and an accredited diplomat at the Saudi 

Arabian consulate from 1996 until 2003—may have played a role in helping 

the hijackers establish themselves on their arrival in Los Angeles.This specula=

tion is based,at least in part, on Thumairy’s reported leadership of an extrem=

ist faction at the mosque.10 

A well-known figure at the King Fahd mosque and within the Los Ange=

les Muslim community,Thumairy was reputed to be an Islamic fundamental=

ist and a strict adherent to orthodox Wahhabi doctrine. Some Muslims 

concerned about his preaching have said he “injected non-Islamic themes into 

his guidance/prayers at the [King Fahd] Mosque” and had followers “support=

ive of the events of September 11, 2001.”11 Thumairy appears to have associ-
THE ATTACK LOOMS 217 

ated with a particularly radical faction within the community of local worship=

pers, and had a network of contacts in other cities in the United States.After 

9/11,Thumairy’s conduct was a subject of internal debate among some Saudi 

officials. He apparently lost his position at the King Fahd mosque, possibly 

because of his immoderate reputation. On May 6, 2003,Thumairy attempted 

to reenter the United States from Saudi Arabia but was refused entry, based on 

a determination by the State Department that he might be connected with ter=

rorist activity.12 

When interviewed by both the FBI and the Commission staff,Thumairy 

has denied preaching anti-Western sermons,much less promoting violent jihad. 

More to the point,he claimed not to recognize either Hazmi or Mihdhar.Both 

denials are somewhat suspect. (He likewise denied knowing Omar al Bay=

oumi—a man from San Diego we will discuss shortly—even though witnesses 

and telephone records establish that the two men had contact with each other. 

Similarly,Thumairy’s claim not to know Mohdar Abdullah is belied by Abdul=

lah’s contrary assertion.) On the other hand,Thumairy undoubtedly met with 

and provided religious counseling to countless individuals during his tenure at 

the King Fahd mosque, so he might not remember two transients like Hazmi 

and Mihdhar several years later.13 

The circumstantial evidence makes Thumairy a logical person to consider 

as a possible contact for Hazmi and Mihdhar.Yet, after exploring the available 

leads, we have not found evidence that Thumairy provided assistance to the 

two operatives.14 

We do not pick up their trail until February 1, 2000, when they encoun=

tered Omar al Bayoumi and Caysan Bin Don at a halal food restaurant on 

Venice Boulevard in Culver City, a few blocks away from the King Fahd 

mosque.Bayoumi and Bin Don have both told us that they had driven up from 

San Diego earlier that day so that Bayoumi could address a visa issue and col=

lect some papers from the Saudi consulate. Bayoumi heard Hazmi and Mih=

dhar speaking in what he recognized to be Gulf Arabic and struck up a 

conversation. Since Bin Don knew only a little Arabic, he had to rely heavily 

on Bayoumi to translate for him.15 

Mihdhar and Hazmi said they were students from Saudi Arabia who had 

just arrived in the United States to study English.They said they were living 

in an apartment near the restaurant but did not specify the address.They did 

not like Los Angeles and were having a hard time, especially because they did 

not know anyone.Bayoumi told them how pleasant San Diego was and offered 

to help them settle there.The two pairs then left the restaurant and went their 

separate ways.16 

Bayoumi and Bin Don have been interviewed many times about the Feb=

ruary 1, 2000, lunch. For the most part, their respective accounts corroborate 

each other.However,Bayoumi has said that he and Bin Don attempted to visit 

the King Fahd mosque after lunch but could not find it.Bin Don,on the other 
218 THE 9/11 COMMISSION REPORT 

hand, recalls visiting the mosque twice that day for prayers, both before and 

after the meal.Bin Don’s recollection is spotty and inconsistent.Bayoumi’s ver=

sion can be challenged as well, since the mosque is close to the restaurant and 

Bayoumi had visited it,and the surrounding area,on multiple occasions,includ=

ing twice within six weeks of February 1.We do not know whether the lunch 

encounter occurred by chance or design.We know about it because Bayoumi 

told law enforcement that it happened.17 

Bayoumi, then 42 years old, was in the United States as a business student, 

supported by a private contractor for the Saudi Civil Aviation Authority,where 

Bayoumi had worked for over 20 years.18 The object of considerable media 

speculation following 9/11, he lives now in Saudi Arabia, well aware of his 

notoriety. Both we and the FBI have interviewed him and investigated evi=

dence about him. 

Bayoumi is a devout Muslim, obliging and gregarious. He spent much of 

his spare time involved in religious study and helping run a mosque in El 

Cajon, about 15 miles from San Diego. It is certainly possible that he has dis=

sembled about some aspects of his story, perhaps to counter suspicion. On the 

other hand, we have seen no credible evidence that he believed in violent 

extremism or knowingly aided extremist groups.19 Our investigators who have 

dealt directly with him and studied his background find him to be an unlikely 

candidate for clandestine involvement with Islamist extremists. 

The Move to San Diego 

By February 4, Hazmi and Mihdhar had come to San Diego from Los Ange=

les, possibly driven by Mohdar Abdullah.Abdullah,aYemeni university student 

in his early 20s, is fluent in both Arabic and English,and was perfectly suited to 

assist the hijackers in pursuing their mission.20 

After 9/11,Abdullah was interviewed many times by the FBI.He admitted 

knowing of Hazmi and Mihdhar’s extremist leanings and Mihdhar’s involve=

ment with the Islamic Army of Aden (a group with ties to al Qaeda) back in 

Yemen.Abdullah clearly was sympathetic to those extremist views. During a 

post-9/11 search of his possessions, the FBI found a notebook (belonging to 

someone else) with references to planes falling from the sky, mass killing, and 

hijacking. Further, when detained as a material witness following the 9/11 

attacks,Abdullah expressed hatred for the U.S. government and “stated that the 

U.S. brought ‘this’ on themselves.”21 

When interviewed by the FBI after 9/11,Abdullah denied having advance 

knowledge of attacks. In May 2004, however, we learned of reports about 

Abdullah bragging to fellow inmates at a California prison in September– 

October 2003 that he had known Hazmi and Mihdhar were planning a ter=

rorist attack.The stories attributed to Abdullah are not entirely consistent with 

each other. Specifically, according to one inmate, Abdullah claimed an 

unnamed individual had notified him that Hazmi and Mihdhar would be arriv-
THE ATTACK LOOMS 219 

ing in Los Angeles with plans to carry out an attack.Abdullah allegedly told 

the same inmate that he had driven the two al Qaeda operatives from Los Ange=

les to San Diego, but did not say when this occurred.We have been unable to 

corroborate this account.22 

Another inmate has recalled Abdullah claiming he first heard about the 

hijackers’ terrorist plans after they arrived in San Diego, when they told him 

they planned to fly an airplane into a building and invited him to join them 

on the plane.According to this inmate,Abdullah also claimed to have found 

out about the 9/11 attacks three weeks in advance,a claim that appears to dovetail with evidence that Abdullah may have received a phone call from Hazmi 

around that time,that he stopped making calls from his telephone after August 

25, 2001, and that, according to his friends, he started acting strangely.23 

Although boasts among prison inmates often tend to be unreliable,this evi=

dence is obviously important.To date, neither we nor the FBI have been able 

to verify Abdullah’s alleged jailhouse statements, despite investigative efforts. 

We thus do not know when or how Hazmi and Mihdhar first came to San 

Diego.We do know that on February 4, they went to the Islamic Center of 

San Diego to find Omar al Bayoumi and take him up on his offer of help.Bay=

oumi obliged by not only locating an apartment but also helping them fill out 

the lease application,co-signing the lease and,when the real estate agent refused 

to take cash for a deposit, helping them open a bank account (which they did 

with a $9,900 deposit); he then provided a certified check from his own 

account for which the al Qaeda operatives reimbursed him on the spot for the 

deposit. Neither then nor later did Bayoumi give money to either Hazmi or 

Mihdhar, who had received money from KSM.24 

Hazmi and Mihdhar moved in with no furniture and practically no posses=

sions. Soon after the move,Bayoumi used their apartment for a party attended 

by some 20 male members of the Muslim community.At Bayoumi’s request, 

Bin Don videotaped the gathering with Bayoumi’s video camera. Hazmi and 

Mihdhar did not mingle with the other guests and reportedly spent most of 

the party by themselves off camera, in a back room.25 

Hazmi and Mihdhar immediately started looking for a different place to stay. 

Based on their comment to Bayoumi about the first apartment being expen=

sive, one might infer that they wanted to save money.They may also have been 

reconsidering the wisdom of living so close to the video camera–wielding Bay=

oumi,who Hazmi seemed to think was some sort of Saudi spy.Just over a week 

after moving in, Hazmi and Mihdhar filed a 30-day notice of intention to 

vacate.Bayoumi apparently loaned them his cell phone to help them check out 

possibilities for new accommodations.26 

Their initial effort to move turned out poorly. An acquaintance arranged 

with his landlord to have Mihdhar take over his apartment.Mihdhar put down 

a $650 deposit and signed a lease for the apartment effective March 1. Several 

weeks later, Mihdhar sought a refund of his deposit, claiming he no longer 
220 THE 9/11 COMMISSION REPORT 

intended to move in because the apartment was too messy.When the landlord 

refused to refund the deposit, Mihdhar became belligerent. The landlord 

remembers him “ranting and raving” as if he were “psychotic.”27 

Hazmi and Mihdhar finally found a room to rent in the home of an indi=

vidual they had met at a mosque in San Diego.According to the homeowner, 

the future hijackers moved in on May 10, 2000.Mihdhar moved out after only 

about a month. On June 9, he left San Diego to return to Yemen. Hazmi, on 

the other hand, stayed at this house for the rest of his time in California, until 

mid-December; he would then leave for Arizona with a newly arrived 9/11 

hijacker-pilot, Hani Hanjour.28 

While in San Diego,Hazmi and Mihdhar played the part of recently arrived 

foreign students.They continued to reach out to members of the Muslim com=

munity for help.At least initially, they found well-meaning new acquaintances 

at the Islamic Center of San Diego, which was only a stone’s throw from the 

apartment where they first lived. For example,when they purchased a used car 

(with cash), they bought it from a man who lived across the street from the 

Islamic Center and who let them use his address in registering the vehicle, an 

accommodation “to help a fellow Muslim brother.” Similarly, in April, when 

their cash supply may have been dwindling, Hazmi persuaded the administra=

tor of the Islamic Center to let him use the administrator’s bank account to 

receive a $5,000 wire transfer from someone in Dubai,in the United Arab Emi=

rates (this was KSM’s nephew,Ali Abdul Aziz Ali).29 

Hazmi and Mihdhar visited other mosques as well, mixing comfortably as 

devout worshippers. During the operatives’ critical first weeks in San Diego, 

Mohdar Abdullah helped them. Translating between English and Arabic, he 

assisted them in obtaining California driver’s licenses and with applying to lan=

guage and flight schools.Abdullah also introduced them to his circle of friends; 

he shared an apartment with some of those friends near the Rabat mosque in 

La Mesa, a few miles from the hijackers’ residence.30 

Abdullah has emerged as a key associate of Hazmi and Mihdhar in San 

Diego. Detained after 9/11 (first as a material witness, then on immigration 

charges), he was deported toYemen on May 21, 2004,after the U.S.Attorney 

for the Southern District of California declined to prosecute him on charges 

arising out of his alleged jailhouse admissions concerning the 9/11 operatives. 

The Department of Justice declined to delay his removal pending further inves=

tigation of this new information.31 

Other friends of Abdullah also translated for Hazmi and Mihdhar and helped 

them adjust to life in San Diego. Some held extremist beliefs or were well 

acquainted with known extremists. For example, immediately after 9/11, 

Osama Awadallah, a Yemeni whose telephone number was found in Hazmi’s 

Toyota at Washington Dulles International Airport, was found to possess pho=

tos,videos,and articles relating to Bin Ladin.Awadallah also had lived in a house 

where copies of Bin Ladin’s fatwas and other similar materials were distributed 
THE ATTACK LOOMS 221 

to the residents. Omar Bakarbashat, a Saudi, also met Hazmi and Mihdhar at 

the Rabat mosque. He admitted helping Hazmi to learn English and taking 

over the operatives’ first apartment in San Diego after they moved out. Bakar=

bashat apparently had downloaded stridently anti-American Web pages to his 

computer’s hard drive.32 

Another potentially significant San Diego contact for Hazmi and Mihdhar 

was Anwar Aulaqi, an imam at the Rabat mosque. Born in New Mexico and 

thus a U.S. citizen,Aulaqi grew up inYemen and studied in the United States 

on a Yemeni government scholarship.We do not know how or when Hazmi 

and Mihdhar first met Aulaqi.The operatives may even have met or at least 

talked to him the same day they first moved to San Diego. Hazmi and Mih=

dhar reportedly respected Aulaqi as a religious figure and developed a close rela=

tionship with him.33 

When interviewed after 9/11, Aulaqi said he did not recognize Hazmi’s 

name but did identify his picture. Although Aulaqi admitted meeting with 

Hazmi several times, he claimed not to remember any specifics of what they 

discussed. He described Hazmi as a soft-spoken Saudi student who used to 

appear at the mosque with a companion but who did not have a large circle 

of friends.34 

Aulaqi left San Diego in mid-2000,and by early 2001 had relocated toVir=

ginia.As we will discuss later,Hazmi eventually showed up at Aulaqi’s mosque 

inVirginia,an appearance that may not have been coincidental.We have been 

unable to learn enough about Aulaqi’s relationship with Hazmi and Mihdhar 

to reach a conclusion.35 

In sum, although the evidence is thin as to specific motivations, our overall 

impression is that soon after arriving in California,Hazmi and Mihdhar sought 

out and found a group of young and ideologically like-minded Muslims with 

roots in Yemen and Saudi Arabia, individuals mainly associated with Mohdar 

Abdullah and the Rabat mosque.The al Qaeda operatives lived openly in San 

Diego under their true names, listing Hazmi in the telephone directory.They 

managed to avoid attracting much attention. 

Flight Training Fails; Mihdhar Bails Out 

Hazmi and Mihdhar came to the United States to learn English, take flying 

lessons, and become pilots as quickly as possible.They turned out, however, to 

have no aptitude for English.Even with help and tutoring from Mohdar Abdul=

lah and other bilingual friends, Hazmi and Mihdhar’s efforts to learn proved 

futile.This lack of language skills in turn became an insurmountable barrier to 

learning how to fly.36 

A pilot they consulted at one school, the Sorbi Flying Club in San Diego, 

spoke Arabic. He explained to them that their flight instruction would begin 

with small planes.Hazmi and Mihdhar emphasized their interest in learning to 

fly jets,Boeing aircraft in particular,and asked where they might enroll to train 
222 THE 9/11 COMMISSION REPORT 

on jets right away.Convinced that the two were either joking or dreaming,the 

pilot responded that no such school existed. Other instructors who worked 

with Hazmi and Mihdhar remember them as poor students who focused on 

learning to control the aircraft in flight but took no interest in takeoffs or land=

ings. By the end of May 2000, Hazmi and Mihdhar had given up on learning 

how to fly.37 

Mihdhar’s mind seems to have been with his family back inYemen,as evi=

denced by calls he made from the apartment telephone.When news of the birth 

of his first child arrived,he could stand life in California no longer.In late May 

and early June of 2000, he closed his bank account, transferred the car regis=

tration to Hazmi,and arranged his return toYemen.According to KSM, Mih=

dhar was bored in San Diego and foresaw no problem in coming back to the 

United States since he had not overstayed his visa.Hazmi and Mohdar Abdul=

lah accompanied him to Los Angeles on June 9.After visiting the King Fahd 

mosque one last time with his friends, Mihdhar left the country the follow=

ing day.38 

KSM kept in fairly close touch with his operatives, using a variety of meth=

ods.When Bin Ladin called KSM back from Pakistan to Afghanistan in the 

spring of 2000, KSM asked Khallad (whom we introduced in chapter 5) to 

maintain email contact with Hazmi in the United States. Mihdhar’s decision 

to strand Hazmi in San Diego enraged KSM, who had not authorized the 

departure and feared it would compromise the plan. KSM attempted to drop 

Mihdhar from the planes operation and would have done so, he says, had he 

not been overruled by Bin Ladin.39 

Following Mihdhar’s departure, Hazmi grew lonely and worried that he 

would have trouble managing by himself. He prayed with his housemate each 

morning at 5:00 A.M. and attended services at the Islamic Center.He borrowed 

his housemate’s computer for Internet access,following news coverage of fight=

ing in Chechnya and Bosnia.With his housemate’s help, Hazmi also used the 

Internet to search for a wife (after obtaining KSM’s approval to marry).This 

search did not succeed. Although he developed a close relationship with his 

housemate, Hazmi preferred not to use the house telephone, continuing the 

practice he and Mihdhar had adopted of going outside to make phone calls.40 

After Mihdhar left, other students moved into the house. One of these, 

Yazeed al Salmi, stands out. In July 2000, Salmi purchased $4,000 in traveler’s 

checks at a bank in Riyadh, Saudi Arabia. On September 5, Hazmi deposited 

$1,900 of the traveler’s checks into his bank account, after withdrawing the 

same amount in cash.It is possible that Hazmi was simply cashing the traveler’s 

checks for a friend.We do not know; Salmi claims not to remember the trans=

action.After 9/11, Salmi reportedly confided to Mohdar Abdullah that he had 

previously known terrorist pilot Hani Hanjour.After living in the same house 

with Hazmi for about a month, Salmi moved to the La Mesa apartment shared 

by Abdullah and others.41 
THE ATTACK LOOMS 223 

By the fall of 2000, Hazmi no longer even pretended to study English or 

take flying lessons.Aware that his co-conspirators in Afghanistan and Pakistan 

would be sending him a new colleague shortly, he bided his time and worked 

for a few weeks at a gas station in La Mesa where some of his friends, includ=

ing Abdullah,were employed.On one occasion,Hazmi told a fellow employee 

that he was planning to find a better job,and let slip a prediction that he would 

become famous.42 

On December 8, 2000,Hani Hanjour arrived in San Diego, having traveled 

from Dubai via Paris and Cincinnati. Hazmi likely picked up Hanjour at the 

airport.We do not know where Hanjour stayed;a few days later, both men left 

San Diego. Before departing, they visited the gas station in La Mesa, where 

Hazmi reportedly introduced Hanjour as a “long time friend from Saudi Ara=

bia.” Hazmi told his housemate that he and his friend “Hani” were headed for 

San Jose to take flying lessons and told his friends that he would stay in touch. 

Hazmi promised to return to San Diego soon,and he and Hanjour drove off.43 

Hazmi did not sever all contact with his friends in San Diego.According to 

Abdullah,after Hazmi left San Diego in December 2000,he telephoned Abdul=

lah twice: in December 2000 or January 2001,Hazmi said he was in San Fran=

cisco and would be attending flight school there;about two weeks later,he said 

he was attending flight school in Arizona. Some evidence, which we will dis=

cuss later, indicates that Hazmi contacted Abdullah again, in August 2001. In 

addition, during the month following Hazmi’s departure from San Diego, he 

emailed his housemate three times, including a January 2001 email that Hazmi 

signed “Smer,” an apparent attempt to conceal his identity that struck the 

housemate as strange at the time. Hazmi also telephoned his housemate that 

he and his friend had decided to take flight lessons in Arizona, and that Mih=

dhar was now back inYemen.That was their last contact.When the housemate 

emailed Hazmi in February and March of 2001 to find out how he was far=

ing, Hazmi did not reply. 44 

The housemate who rented the room to Hazmi and Mihdhar during 2000 

is an apparently law-abiding citizen with long-standing, friendly contacts 

among local police and FBI personnel.He did not see anything unusual enough 

in the behavior of Hazmi or Mihdhar to prompt him to report to his law 

enforcement contacts. Nor did those contacts ask him for information about 

his tenants/housemates. 

7.2 THE 9/11 PILOTS IN THE UNITED STATES 

The Hamburg Pilots Arrive in the United States 

In the early summer of 2000,the Hamburg group arrived in the United States 

to begin flight training.Marwan al Shehhi came on May 29,arriving in Newark 

on a flight from Brussels. He went to New York City and waited there for 
224 THE 9/11 COMMISSION REPORT 

Mohamed Atta to join him. On June 2,Atta traveled to the Czech Republic 

by bus from Germany and then flew from Prague to Newark the next day. 

According to Ramzi Binalshibh,Atta did not meet with anyone in Prague; he 

simply believed it would contribute to operational security to fly out of Prague 

rather than Hamburg, the departure point for much of his previous interna=

tional travel.45 

Atta and Shehhi had not settled on where they would obtain their flight 

training. In contrast, Ziad Jarrah had already arranged to attend the Florida 

Flight Training Center (FFTC) inVenice, Florida.Jarrah arrived in Newark on 

June 27 and then flew toVenice. He immediately began the private pilot program at FFTC, intending to get a multi-engine license. Jarrah moved in with 

some of the flight instructors affiliated with his school and bought a car.46 

While Jarrah quickly settled into training in Florida,Atta and Shehhi kept 

searching for a flight school.After visiting the Airman Flight School in Norman, Oklahoma (where Zacarias Moussaoui would enroll several months later 

and where another al Qaeda operative, Ihab Ali, had taken lessons in the mid=

1990s),Atta started flight instruction at Huffman Aviation in Venice, Florida, 

and both Atta and Shehhi subsequently enrolled in the Accelerated Pilot Program at that school. By the end of July, both of them took solo flights, and by 

mid-August they passed the private pilot airman test.They trained through the 

summer at Huffman, while Jarrah continued his training at FFTC.47 

The Hamburg operatives paid for their flight training primarily with funds 

wired from Dubai by KSM’s nephew,Ali Abdul Aziz Ali.Between June 29 and 

September 17, 2000,Ali sent Shehhi and Atta a total of $114,500 in five trans=

fers ranging from $5,000 to $70,000.Ali relied on the unremarkable nature of 

his transactions, which were essentially invisible amid the billions of dollars 

flowing daily across the globe.48 Ali was not required to provide identification 

in sending this money and the aliases he used were not questioned.49 

In mid-September,Atta and Shehhi applied to change their immigration sta=

tus from tourist to student, stating their intention to study at Huffman until 

September 1, 2001.In late September, they decided to enroll at Jones Aviation 

in Sarasota, Florida,about 20 miles north ofVenice.According to the instruc=

tor at Jones, the two were aggressive, rude, and sometimes even fought with 

him to take over the controls during their training flights. In early October, 

they took the Stage I exam for instruments rating at Jones Aviation and failed. 

Very upset,they said they were in a hurry because jobs awaited them at home. 

Atta and Shehhi then returned to Huffman.50 

In the meantime, Jarrah obtained a single-engine private pilot certificate in 

early August. Having reached that milestone, he departed on the first of five 

foreign trips he would take after first entering the United States. In October, 

he flew back to Germany to visit his girlfriend,Aysel Senguen.The two trav=

eled to Paris before Jarrah returned to Florida on October 29.His relationship 

with her remained close throughout his time in the United States.In addition 
THE ATTACK LOOMS 225 

to his trips,Jarrah made hundreds of phone calls to her and communicated fre=

quently by email.51 

Jarrah was supposed to be joined at FFTC by Ramzi Binalshibh, who even 

sent the school a deposit. But Binalshibh could not obtain a U.S. visa. His first 

applications in May and June 2000 were denied because he lacked established 

ties in Germany ensuring his return from a trip to the United States. In Sep=

tember, he went home toYemen to apply for a visa from there, but was denied 

on grounds that he also lacked sufficient ties to Yemen. In October, he tried 

one last time, in Berlin,applying for a student visa to attend “aviation language 

school,” but the prior denials were noted and this application was denied as 

well, as incomplete.52 

Unable to participate directly in the operation, Binalshibh instead took on 

the role of coordinating between KSM and the operatives in the United States. 

Apart from sending a total of about $10,000 in wire transfers to Atta and Sheh=

hi during the summer of 2000, one of Binalshibh’s first tasks in his new role as 

plot coordinator was to assist another possible pilot, Zacarias Moussaoui.53 

In the fall of 2000,KSM had sent Moussaoui to Malaysia for flight training, 

but Moussaoui did not find a school he liked.He worked instead on other ter=

rorist schemes,such as buying four tons of ammonium nitrate for bombs to be 

planted on cargo planes flying to the United States.When KSM found out, he 

recalled Moussaoui back to Pakistan and directed him to go to the United 

States for flight training. In early October, Moussaoui went to London.When 

Binalshibh visited London in December, he stayed at the same 16-room dor=

mitory where Moussaoui was still residing. From London, Moussaoui sent 

inquiries to the Airman Flight School in Norman, Oklahoma.54 

Confronting training or travel problems with Hazmi, Mihdhar, Binalshibh, 

and Moussaoui, al Qaeda was looking for another possible pilot candidate.A 

new recruit with just the right background conveniently presented himself in 

Afghanistan. 

The Fourth Pilot: Hani Hanjour 

Hani Hanjour, from Ta’if, Saudi Arabia, first came to the United States in 1991 

to study at the Center for English as a Second Language at the University of 

Arizona. He seems to have been a rigorously observant Muslim.According to 

his older brother, Hani Hanjour went to Afghanistan for the first time in the 

late 1980s,as a teenager,to participate in the jihad and, because the Soviets had 

already withdrawn, worked for a relief agency there.55 

In 1996, Hanjour returned to the United States to pursue flight training, 

after being rejected by a Saudi flight school. He checked out flight schools in 

Florida, California, and Arizona; and he briefly started at a couple of them 

before returning to Saudi Arabia. In 1997, he returned to Florida and then, 

along with two friends,went back to Arizona and began his flight training there 

in earnest.After about three months, Hanjour was able to obtain his private 
226 THE 9/11 COMMISSION REPORT 

pilot’s license. Several more months of training yielded him a commercial pilot 

certificate, issued by the Federal Aviation Administration (FAA) in April 1999. 

He then returned to Saudi Arabia.56 

Hanjour reportedly applied to the civil aviation school in Jeddah after 

returning home, but was rejected. He stayed home for a while and then told 

his family he was going to the United Arab Emirates to work for an airline. 

Where Hanjour actually traveled during this time period is unknown.It is pos=

sible he went to the training camps in Afghanistan.57 

The fact that Hanjour spent so much time in Arizona may be significant.A 

number of important al Qaeda figures attended the University of Arizona in 

Tucson or lived in Tucson in the 1980s and early 1990s.58 Some of Hanjour’s 

known Arizona associates from the time of his flight training in the late 1990s 

have also raised suspicion.59 FBI investigators have speculated that al Qaeda may 

have directed other extremist Muslims in the Phoenix area to enroll in avia=

tion training. It is clear that when Hanjour lived in Arizona in the 1990s, he 

associated with several individuals holding extremist beliefs who have been the 

subject of counterterrorism investigations. Some of them trained with Han=

jour to be pilots.Others had apparent connections to al Qaeda,including train=

ing in Afghanistan.60 

By the spring of 2000,Hanjour was back in Afghanistan.According to KSM, 

Hanjour was sent to him in Karachi for inclusion in the plot after Hanjour was 

identified in al Qaeda’s al Faruq camp as a trained pilot, on the basis of background information he had provided. Hanjour had been at a camp in 

Afghanistan for a few weeks when Bin Ladin or Atef apparently realized that 

he was a trained pilot; he was told to report to KSM, who then trained Han=

jour for a few days in the use of code words.61 

On June 20, Hanjour returned home to Saudi Arabia. He obtained a U.S. 

student visa on September 25 and told his family he was returning to his job 

in the UAE. Hanjour did go to the UAE, but to meet facilitator Ali Abdul 

Aziz Ali.62 

Ali opened a bank account in Dubai for Hanjour and providing the initial 

funds for his trip.On December 8,Hanjour traveled to San Diego.His supposed 

destination was an English as a second language program in Oakland, Califor=

nia, which he had scheduled before leaving Saudi Arabia but never attended. 

Instead, as mentioned earlier, he joined Nawaf al Hazmi in San Diego.63 

Hazmi and Hanjour left San Diego almost immediately and drove to Ari=

zona. Settling in Mesa,Hanjour began refresher training at his old school,Ari=

zona Aviation. He wanted to train on multi-engine planes, but had difficulties 

because his English was not good enough.The instructor advised him to dis=

continue but Hanjour said he could not go home without completing the 

training. In early 2001, he started training on a Boeing 737 simulator at Pan 

Am International Flight Academy in Mesa.An instructor there found his work 

well below standard and discouraged him from continuing.Again,Hanjour per-
THE ATTACK LOOMS 227 

severed; he completed the initial training by the end of March 2001.At that 

point, Hanjour and Hazmi vacated their apartment and started driving east, 

anticipating the arrival of the “muscle hijackers”—the operatives who would 

storm the cockpits and control the passengers. By as early as April 4, Hanjour 

and Hazmi had arrived in Falls Church,Virginia.64 

The three pilots in Florida continued with their training.Atta and Shehhi 

finished up at Huffman and earned their instrument certificates from the FAA 

in November.In mid-December 2000,they passed their commercial pilot tests 

and received their licenses.They then began training to fly large jets on a flight 

simulator. At about the same time, Jarrah began simulator training, also in 

Florida but at a different center. By the end of 2000, less than six months after 

their arrival, the three pilots on the East Coast were simulating flights on large 

jets.65 

Travels in Early 2001 

Jarrah, Atta, and Shehhi, having progressed in their training, all took foreign 

trips during the holiday period of 2000–2001. Jarrah flew through Germany 

to get home to Beirut.A few weeks later, he returned to Florida via Germany, 

with Aysel Senguen. She stayed with him in Florida for ten days, even accom=

panying him to a flight training session.We do not know whether Atta or al 

Qaeda leaders knew about Jarrah’s trips and Senguen’s visit.The other opera=

tives had broken off regular contact with their families.At the end of January 

2001, Jarrah again flew to Beirut, to visit his sick father.After staying there for 

several weeks,Jarrah visited Senguen in Germany for a few days before return=

ing to the United States at the end of February.66 

While Jarrah took his personal trips,Atta traveled to Germany in early Jan=

uary 2001 for a progress meeting with Ramzi Binalshibh. Binalshibh says Atta 

told him to report to the al Qaeda leadership in Afghanistan that the three 

Hamburg pilots had completed their flight training and were awaiting orders. 

Atta also disclosed that a fourth pilot, Hanjour, had joined Hazmi. Upon 

returning to Florida,Atta wired Binalshibh travel money.Binalshibh proceeded 

to Afghanistan, made his report, and spent the next several months there and 

in Pakistan.67 

When Atta returned to Florida, Shehhi left for Morocco, traveling to 

Casablanca in mid-January. Shehhi’s family, concerned about not having heard 

from him, reported him missing to the UAE government.The UAE embassy 

in turn contacted the Hamburg police and a UAE representative tried to find 

him in Germany, visiting mosques and Shehhi’s last address in Hamburg.After 

learning that his family was looking for him, Shehhi telephoned them on Jan=

uary 20 and said he was still living and studying in Hamburg.The UAE gov=

ernment then told the Hamburg police they could call off the search.68 

Atta and Shehhi both encountered some difficulty reentering the United 

States, on January 10 and January 18, respectively. Because neither presented a 
228 THE 9/11 COMMISSION REPORT 

Atta’s Alleged Trip to Prague 

Mohamed Atta is known to have been in Prague on two occasions: in 

December 1994,when he stayed one night at a transit hotel,and in June 

2000, when he was en route to the United States. On the latter occa=

sion, he arrived by bus from Germany, on June 2, and departed for 

Newark the following day.69 

The allegation that Atta met with an Iraqi intelligence officer in 

Prague in April 2001 originates from the reporting of a single source of 

the Czech intelligence service. Shortly after 9/11, the source reported 

having seen Atta meet with Ahmad Khalil Ibrahim Samir al Ani,an Iraqi 

diplomat,at the Iraqi Embassy in Prague on April 9, 2001,at 11:00 A.M. 

This information was passed to CIA headquarters. 

The U.S. legal attaché (“Legat”) in Prague, the representative of the 

FBI, met with the Czech service’s source.After the meeting, the assess=

ment of the Legat and the Czech officers present was that they were 70 

percent sure that the source was sincere and believed his own story of 

the meeting.Subsequently,the Czech intelligence service publicly stated 

that there was a 70 percent probability that the meeting between Atta 

and Ani had taken place.The Czech Interior Minister also made several 

statements to the press about his belief that the meeting had occurred, 

and the story was widely reported. 

The FBI has gathered evidence indicating that Atta was in Virginia 

Beach on April 4 (as evidenced by a bank surveillance camera photo), 

and in Coral Springs, Florida on April 11, where he and Shehhi leased 

an apartment.On April 6,9,10,and 11,Atta’s cellular telephone was used 

numerous times to call various lodging establishments in Florida from 

cell sites within Florida.We cannot confirm that he placed those calls. 

But there are no U.S. records indicating that Atta departed the country 

during this period. Czech officials have reviewed their flight and bor=

der records as well for any indication that Atta was in the Czech Repub=

lic in April 2001, including records of anyone crossing the border who 

even looked Arab.They have also reviewed pictures from the area near 

the Iraqi embassy and have not discovered photos of anyone who looked 

like Atta. No evidence has been found that Atta was in the Czech 

Republic in April 2001. 

According to the Czech government,Ani, the Iraqi officer alleged to 

have met with Atta, was about 70 miles away from Prague on April 8–9 

and did not return until the afternoon of the ninth,while the source was 

firm that the sighting occurred at 11:00 A.M. When questioned about 

the reported April 2001 meeting,Ani—now in custody—has denied ever 
THE ATTACK LOOMS 229 

meeting or having any contact with Atta.Ani says that shortly after 9/11, 

he became concerned that press stories about the alleged meeting might 

hurt his career. Hoping to clear his name, Ani asked his superiors to 

approach the Czech government about refuting the allegation. He also 

denies knowing of any other Iraqi official having contact with Atta. 

These findings cannot absolutely rule out the possibility that Atta was 

in Prague on April 9, 2001. He could have used an alias to travel and a 

passport under that alias, but this would be an exception to his practice 

of using his true name while traveling (as he did in January and would 

in July when he took his next overseas trip).The FBI and CIA have 

uncovered no evidence that Atta held any fraudulent passports. 

KSM and Binalshibh both deny that an Atta-Ani meeting occurred. 

There was no reason for such a meeting, especially considering the risk 

it would pose to the operation. By April 2001, all four pilots had com=

pleted most of their training,and the muscle hijackers were about to begin 

entering the United States. 

The available evidence does not support the original Czech report of 

an Atta-Ani meeting.70 

student visa, both of them had to persuade INS inspectors that they should be 

admitted so that they could continue their flight training. Neither operative 

had any problem clearing Customs.71 

After returning to Florida from their trips,Atta and Shehhi visited Georgia, 

staying briefly in Norcross and Decatur, and renting a single-engine plane to 

fly with an instructor in Lawrenceville. By February 19,Atta and Shehhi were 

inVirginia.They rented a mailbox inVirginia Beach, cashed a check,and then 

promptly returned to Georgia, staying in Stone Mountain.We have found no 

explanation for these travels.In mid-March,Jarrah was in Georgia as well,stay=

ing in Decatur.There is no evidence that the three pilots met, although Jarrah 

and Atta apparently spoke on the phone.At the end of the month, Jarrah left 

the United States again and visited Senguen in Germany for two weeks. In 

early April,Atta and Shehhi returned to Virginia Beach and closed the mailbox they had opened in February.72 

By the time Atta and Shehhi returned to Virginia Beach from their travels 

in Georgia, Hazmi and Hanjour had also arrived in Virginia, in Falls Church. 

They made their way to a large mosque there, the Dar al Hijra mosque,sometime in early April.73 

As we mentioned earlier, one of the imams at this mosque was the same 

Anwar Aulaqi with whom Hazmi had spent time at the Rabat mosque in San 

Diego.Aulaqi had moved to Virginia in January 2001. He remembers Hazmi 
230 THE 9/11 COMMISSION REPORT 

from San Diego but has denied having any contact with Hazmi or Hanjour in 

Virginia.74 

At the Dar al Hijra mosque, Hazmi and Hanjour met a Jordanian named 

Eyad al Rababah. Rababah says he had gone to the mosque to speak to the 

imam,Aulaqi, about finding work.At the conclusion of services, which nor=

mally had 400 to 500 attendees, Rababah says he happened to meet Hazmi 

and Hanjour.They were looking for an apartment; Rababah referred them to 

a friend who had one to rent.Hazmi and Hanjour moved into the apartment, 

which was in Alexandria.75 

Some FBI investigators doubt Rababah’s story. Some agents suspect that 

Aulaqi may have tasked Rababah to help Hazmi and Hanjour.We share that 

suspicion, given the remarkable coincidence of Aulaqi’s prior relationship with 

Hazmi.As noted above, the Commission was unable to locate and interview 

Aulaqi.Rababah has been deported to Jordan,having been convicted after 9/11 

in a fraudulent driver’s license scheme.76 

Rababah, who had lived in Connecticut, New York, and New Jersey, told 

investigators that he had recommended Paterson, New Jersey, as a place with 

an Arabic-speaking community where Hazmi and Hanjour might want to set=

tle.They asked for his help in getting them an apartment in Paterson. Rababah 

tried without success.He says he then suggested that Hazmi and Hanjour travel 

with him to Connecticut where they could look for a place to live.77 

On May 8,Rababah went to Hazmi and Hanjour’s apartment to pick them 

up for the trip to Connecticut.There he says he found them with new room=

mates—Ahmed al Ghamdi and Majed Moqed.These two men had been sent 

to America to serve as muscle hijackers and had arrived at Dulles Airport on 

May 2.Rababah drove Hanjour to Fairfield,Connecticut,followed by Hazmi, 

who had Moqed and Ghamdi in his car. After a short stay in Connecticut, 

where they apparently called area flight schools and real estate agents, 

Rababah drove the four to Paterson to have dinner and show them around. 

He says that they returned with him to Fairfield that night, and that he never 

saw them again.78 

Within a few weeks,Hanjour,Hazmi,and several other operatives moved 

to Paterson and rented a one-room apartment. When their landlord later 

paid a visit, he found six men living there—Nawaf al Hazmi, now joined by 

his younger brother Salem, Hanjour, Moqed, probably Ahmed al Ghamdi, 

and Abdul Aziz al Omari;Hazmi’s old friend Khalid al Mihdhar would soon 

join them.79 

Atta and Shehhi had already returned to Florida. On April 11, they moved 

into an apartment in Coral Springs.Atta stayed in Florida,awaiting the arrival 

of the first muscle hijackers.80 

Shehhi, on the other hand, bought a ticket to Cairo and flew there from 

Miami on April 18.We do not know much more about Shehhi’s reason for 

traveling to Egypt in April than we know about his January trip to Morocco. 
THE ATTACK LOOMS 231 

Shehhi did meet with Atta’s father, who stated in a post-9/11 interview that 

Shehhi just wanted to pick up Atta’s international driver’s license and some 

money.This story is not credible.Atta already had the license with him and pre=

sented it during a traffic stop on April 26 while Shehhi was still abroad. Sheh=

hi spent about two weeks in Egypt,obviously more time than would have been 

needed just to meet with Atta’s father. Shehhi could have traveled elsewhere 

during this time, but no records indicating additional travel have been discovered.81 

Shehhi returned to Miami on May 2. That day, Atta and Jarrah were 

together,about 30 miles to the north, visiting a Department of MotorVehicles 

office in Lauderdale Lakes, Florida,to get Florida driver’s licenses.Back inVir=

ginia, Hazmi and Hanjour were about to leave for Connecticut and New Jer=

sey.As the summer approached, the lead operatives were settled in Florida and 

New Jersey, waiting for the rest of their contingent to join them.82 

7.3 ASSEMBLING THE TEAMS 

During the summer and early autumn of 2000,Bin Ladin and senior al Qaeda 

leaders in Afghanistan started selecting the muscle hijackers—the operatives 

who would storm the cockpits and control the passengers. Despite the phrase 

widely used to describe them, the so-called muscle hijackers were not at all 

physically imposing; most were between 5' 5" and 5' 7" in height.83 

Recruitment and Selection for 9/11 

Twelve of the 13 muscle hijackers (excluding Nawaf al Hazmi and Mihdhar) 

came from Saudi Arabia: Satam al Suqami,Wail al Shehri,Waleed al Shehri, 

Abdul Aziz al Omari, Ahmed al Ghamdi, Hamza al Ghamdi, Mohand al 

Shehri,Majed Moqed, Salem al Hazmi, Saeed al Ghamdi,Ahmad al Haznawi, 

and Ahmed al Nami.The remaining recruit, Fayez Banihammad, came from 

the UAE. He appears to have played a unique role among the muscle hijack=

ers because of his work with one of the plot’s financial facilitators, Mustafa al 

Hawsawi.84 

Saudi authorities interviewed the relatives of these men and have briefed us 

on what they found.The muscle hijackers came from a variety of educational 

and societal backgrounds. All were between 20 and 28 years old; most were 

unemployed with no more than a high school education and were unmarried.85 

Four of them—Ahmed al Ghamdi, Saeed al Ghamdi, Hamza al Ghamdi, 

and Ahmad al Haznawi—came from a cluster of three towns in the al Bahah 

region, an isolated and underdeveloped area of Saudi Arabia, and shared the 

same tribal affiliation. None had a university degree.Their travel patterns and 

information from family members suggest that the four may have been in contact with each other as early as the fall of 1999.86 
232 THE 9/11 COMMISSION REPORT 

Five more—Wail al Shehri,Waleed al Shehri,Abdul Aziz al Omari,Mohand 

al Shehri, and Ahmed al Nami—came from Asir Province, a poor region in 

southwestern Saudi Arabia that borders Yemen; this weakly policed area is 

sometimes called “the wild frontier.”Wail and Waleed al Shehri were brothers. 

All five in this group had begun university studies. Omari had graduated with 

honors from high school, had attained a degree from the Imam Muhammad 

Ibn Saud Islamic University, was married, and had a daughter.87 

The three remaining muscle hijackers from Saudi Arabia were Satam al 

Suqami, Majed Moqed, and Salem al Hazmi. Suqami came from Riyadh. 

Moqed hailed from a small town called Annakhil,west of Medina. Suqami had 

very little education, and Moqed had dropped out of university. Neither 

Suqami nor Moqed appears to have had ties to the other,or to any of the other 

operatives, before getting involved with extremists, probably by 1999.88 

Salem al Hazmi, a younger brother of Nawaf, was born in Mecca. Salem’s 

family recalled him as a quarrelsome teenager.His brother Nawaf probably rec=

ommended him for recruitment into al Qaeda. One al Qaeda member who 

knew them says that Nawaf pleaded with Bin Ladin to allow Salem to partic=

ipate in the 9/11 operation.89 

Detainees have offered varying reasons for the use of so many Saudi oper=

atives. Binalshibh argues that al Qaeda wanted to send a message to the gov=

ernment of Saudi Arabia about its relationship with the United States. Several 

other al Qaeda figures, however, have stated that ethnicity generally was not a 

factor in the selection of operatives unless it was important for security or oper=

ational reasons.90 

KSM,for instance,denies that Saudis were chosen for the 9/11 plot to drive 

a wedge between the United States and Saudi Arabia,and stresses practical rea=

sons for considering ethnic background when selecting operatives.He says that 

so many were Saudi because Saudis comprised the largest portion of the pool 

of recruits in the al Qaeda training camps. KSM estimates that in any given 

camp, 70 percent of the mujahideen were Saudi, 20 percent wereYemeni,and 

10 percent were from elsewhere. Although Saudi and Yemeni trainees were 

most often willing to volunteer for suicide operations,prior to 9/11 it was eas=

ier for Saudi operatives to get into the United States.91 

Most of the Saudi muscle hijackers developed their ties to extremists two 

or three years before the attacks.Their families often did not consider these 

young men religious zealots. Some were perceived as devout, others as lacking 

in faith.For instance,although Ahmed al Ghamdi,Hamza al Ghamdi,and Saeed 

al Ghamdi attended prayer services regularly and Omari often served as an 

imam at his mosque in Saudi Arabia, Suqami and Salem al Hazmi appeared 

unconcerned with religion and, contrary to Islamic law, were known to drink 

alcohol.92 

Like many other al Qaeda operatives, the Saudis who eventually became 

the muscle hijackers were targeted for recruitment outside Afghanistan— 

probably in Saudi Arabia itself.Al Qaeda recruiters, certain clerics,and—in a 
THE ATTACK LOOMS 233 

few cases—family members probably all played a role in spotting potential 

candidates. Several of the muscle hijackers seem to have been recruited 

through contacts at local universities and mosques.93 

According to the head of one of the training camps in Afghanistan, some 

were chosen by unnamed Saudi sheikhs who had contacts with al Qaeda. 

Omari, for example, is believed to have been a student of a radical Saudi cleric 

named Sulayman al Alwan. His mosque, which is located in al Qassim 

Province, is known among more moderate clerics as a “terrorist factory.”The 

province is at the very heart of the strict Wahhabi movement in Saudi Arabia. 

Saeed al Ghamdi and Mohand al Shehri also spent time in al Qassim, both 

breaking with their families.According to his father, Mohand al Shehri’s fre=

quent visits to this area resulted in his failing exams at his university in Riyadh. 

Saeed al Ghamdi transferred to a university in al Qassim, but he soon stopped 

talking to his family and dropped out of school without informing them.94 

The majority of these Saudi recruits began to break with their families in 

late 1999 and early 2000.According to relatives, some recruits began to make 

arrangements for extended absences. Others exhibited marked changes in 

behavior before disappearing. Salem al Hazmi’s father recounted that Salem— 

who had had problems with alcohol and petty theft—stopped drinking and 

started attending mosque regularly three months before he disappeared.95 

Several family members remembered that their relatives had expressed a 

desire to participate in jihad, particularly in Chechnya. None had mentioned 

going to Afghanistan.These statements might be true or cover stories.The four 

recruits from the al Ghamdi tribe, for example, all told their families that they 

were going to Chechnya. Only two—Ahmed al Ghamdi and Saeed al 

Ghamdi—had documentation suggesting travel to a Russian republic.96 

Some aspiring Saudi mujahideen, intending to go to Chechnya, encoun=

tered difficulties along the way and diverted to Afghanistan. In 1999, Ibn al 

Khattab—the primary commander of Arab nationals in Chechnya—reportedly 

had started turning away most foreign mujahideen because of their inexperi=

ence and inability to adjust to the local conditions. KSM states that several of 

the 9/11 muscle hijackers faced problems traveling to Chechnya and so went 

to Afghanistan, where they were drawn into al Qaeda.97 

Khallad has offered a more detailed story of how such diversions occurred. 

According to him, a number of Saudi mujahideen who tried to go to Chech=

nya in 1999 to fight the Russians were stopped at the Turkish-Georgian bor=

der.Upon arriving inTurkey,they received phone calls at guesthouses in places 

such as Istanbul and Ankara, informing them that the route to Chechnya via 

Georgia had been closed.These Saudis then decided to travel to Afghanistan, 

where they could train and wait to make another attempt to enter Chechnya 

during the summer of 2000.While training at al Qaeda camps,a dozen of them 

heard Bin Ladin’s speeches, volunteered to become suicide operatives, and 

eventually were selected as muscle hijackers for the planes operation. Khallad 

says he met a number of them at the Kandahar airport, where they were help-
234 THE 9/11 COMMISSION REPORT 

ing to provide extra security. He encouraged Bin Ladin to use them. Khallad 

claims to have been closest with Saeed al Ghamdi, whom he convinced to 

become a martyr and whom he asked to recruit a friend,Ahmed al Ghamdi, 

to the same cause. Although Khallad claims not to recall everyone from this 

group who was later chosen for the 9/11 operation, he says they also included 

Suqami,Waleed and Wail al Shehri, Omari, Nami,Hamza al Ghamdi, Salem al 

Hazmi, and Moqed.98 

According to KSM, operatives volunteered for suicide operations and, for 

the most part, were not pressured to martyr themselves. Upon arriving in 

Afghanistan,a recruit would fill out an application with standard questions,such 

as,What brought you to Afghanistan? How did you travel here? How did you 

hear about us?What attracted you to the cause?What is your educational background?Where have you worked before? Applications were valuable for determining the potential of new arrivals, for filtering out potential spies from 

among them, and for identifying recruits with special skills. For instance, as 

pointed out earlier, Hani Hanjour noted his pilot training. Prospective opera=

tives also were asked whether they were prepared to serve as suicide operatives; 

those who answered in the affirmative were interviewed by senior al Qaeda 

lieutenant Muhammad Atef.99 

KSM claims that the most important quality for any al Qaeda operative 

was willingness to martyr himself.Khallad agrees,and claims that this criterion 

had preeminence in selecting the planes operation participants. The second 

most important criterion was demonstrable patience,Khallad says, because the 

planning for such attacks could take years.100 

Khallad claims it did not matter whether the hijackers had fought in jihad 

previously, since he believes that U.S. authorities were not looking for such 

operatives before 9/11. But KSM asserts that young mujahideen with clean 

records were chosen to avoid raising alerts during travel.The al Qaeda train=

ing camp head mentioned above adds that operatives with no prior involve=

ment in activities likely to be known to international security agencies were 

purposefully selected for the 9/11 attacks.101 

Most of the muscle hijackers first underwent basic training similar to that 

given other al Qaeda recruits. This included training in firearms, heavy 

weapons, explosives, and topography. Recruits learned discipline and military 

life.They were subjected to artificial stresses to measure their psychological fit=

ness and commitment to jihad.At least seven of the Saudi muscle hijackers took 

this basic training regime at the al Faruq camp near Kandahar.This particular 

camp appears to have been the preferred location for vetting and training 

the potential muscle hijackers because of its proximity to Bin Ladin and 

senior al Qaeda leadership.Two others—Suqami and Moqed—trained at Khal=

dan,another large basic training facility located near Kabul,where Mihdhar had 

trained in the mid-1990s.102 

By the time operatives for the planes operation were picked in mid-2000, 

some of them had been training in Afghanistan for months, others were just 
THE ATTACK LOOMS 235 

arriving for the first time, and still others may have been returning after prior 

visits to the camps.According to KSM, Bin Ladin would travel to the camps 

to deliver lectures and meet the trainees personally. If Bin Ladin believed a 

trainee held promise for a special operation, that trainee would be invited to 

the al Qaeda leader’s compound at Tarnak Farms for further meetings.103 

KSM claims that Bin Ladin could assess new trainees very quickly, in about 

ten minutes,and that many of the 9/11 hijackers were selected in this manner. 

Bin Ladin, assisted by Atef, personally chose all the future muscle hijackers for 

the planes operation, primarily between the summer of 2000 and April 2001. 

Upon choosing a trainee, Bin Ladin would ask him to swear loyalty for a sui=

cide operation.After the selection and oath-swearing, the operative would be 

sent to KSM for training and the filming of a martyrdom video, a function 

KSM supervised as head of al Qaeda’s media committee.104 

KSM sent the muscle hijacker recruits on to Saudi Arabia to obtain U.S. 

visas.He gave them money (about $2,000 each) and instructed them to return 

to Afghanistan for more training after obtaining the visas.At this early stage, 

the operatives were not told details about the operation.The majority of the 

Saudi muscle hijackers obtained U.S. visas in Jeddah or Riyadh between Sep=

tember and November of 2000.105 

KSM told potential hijackers to acquire new “clean”passports in their home 

countries before applying for a U.S. visa.This was to avoid raising suspicion 

about previous travel to countries where al Qaeda operated. Fourteen of the 

19 hijackers, including nine Saudi muscle hijackers, obtained new passports. 

Some of these passports were then likely doctored by the al Qaeda passport 

division in Kandahar, which would add or erase entry and exit stamps to cre=

ate “false trails” in the passports.106 

In addition to the operatives who eventually participated in the 9/11 attacks 

as muscle hijackers, Bin Ladin apparently selected at least nine other Saudis 

who, for various reasons, did not end up taking part in the operation: 

Mohamed Mani Ahmad al Kahtani, Khalid Saeed Ahmad al Zahrani,Ali Abd 

al Rahman al Faqasi al Ghamdi, Saeed al Baluchi, Qutaybah al Najdi, Zuhair 

al Thubaiti, Saeed Abdullah Saeed al Ghamdi, Saud al Rashid, and Mushabib 

al Hamlan. A tenth individual, a Tunisian with Canadian citizenship named 

Abderraouf Jdey, may have been a candidate to participate in 9/11, or he may 

have been a candidate for a later attack.These candidate hijackers either backed 

out,had trouble obtaining needed travel documents,or were removed from the 

operation by the al Qaeda leadership. Khallad believes KSM wanted between 

four and six operatives per plane. KSM states that al Qaeda had originally 

planned to use 25 or 26 hijackers but ended up with only the 19.107 

Final Training and Deployment to the United States 

Having acquired U.S. visas in Saudi Arabia, the muscle hijackers returned to 

Afghanistan for special training in late 2000 to early 2001.The training report=

edly was conducted at the al Matar complex by Abu Turab al Jordani, one of 
236 THE 9/11 COMMISSION REPORT 

only a handful of al Qaeda operatives who, according to KSM, was aware of 

the full details of the planned planes operation.Abu Turab taught the opera=

tives how to conduct hijackings, disarm air marshals,and handle explosives.He 

also trained them in bodybuilding and provided them with a few basic Eng=

lish words and phrases.108 

According to KSM,Abu Turab even had the trainees butcher a sheep and a 

camel with a knife to prepare to use knives during the hijackings.The recruits 

learned to focus on storming the cockpit at the earliest opportunity when the 

doors first opened,and to worry about seizing control over the rest of the plane 

later.The operatives were taught about other kinds of attack as well, such as 

truck bombing, so that they would not be able to disclose the exact nature of 

their operation if they were caught. According to KSM, the muscle did not 

learn the full details—including the plan to hijack planes and fly them into 

buildings—before reaching the United States.109 

After training in Afghanistan,the operatives went to a safehouse maintained 

by KSM in Karachi and stayed there temporarily before being deployed to the 

United States via the UAE.The safehouse was run by al Qaeda operative Abd 

al Rahim Ghulum Rabbani, also known as Abu Rahmah, a close associate of 

KSM who assisted him for three years by finding apartments and lending logis=

tical support to operatives KSM would send. 

According to an al Qaeda facilitator, operatives were brought to the safehouse by a trusted Pakistani al Qaeda courier named Abdullah Sindhi, who 

also worked for KSM.The future hijackers usually arrived in groups of two 

or three, staying at the safe house for as long as two weeks.The facilitator has 

identified each operative whom he assisted at KSM’s direction in the spring 

of 2001. Before the operatives left Pakistan, each of them received $10,000 

from KSM for future expenses.110 

From Pakistan, the operatives transited through the UAE en route to the 

United States. In the Emirates they were assisted primarily by al Qaeda oper=

atives Ali Abdul Aziz Ali and Mustafa al Hawsawi.Ali apparently assisted nine 

future hijackers between April and June 2001 as they came through Dubai.He 

helped them with plane tickets,traveler’s checks,and hotel reservations;he also 

taught them about everyday aspects of life in the West, such as purchasing 

clothes and ordering food. Dubai, a modern city with easy access to a major 

airport, travel agencies, hotels,and Western commercial establishments, was an 

ideal transit point.111 

Ali reportedly assumed the operatives he was helping were involved in a big 

operation in the United States, he did not know the details.112When he asked 

KSM to send him an assistant,KSM dispatched Hawsawi,who had worked on 

al Qaeda’s media committee in Kandahar. Hawsawi helped send the last four 

operatives (other than Mihdhar) to the United States from the UAE.Hawsawi 

would consult with Atta about the hijackers’ travel schedules to the United 

States and later check with Atta to confirm that each had arrived.Hawsawi told 
THE ATTACK LOOMS 237 

the muscle hijackers that they would be met by Atta at the airport. Hawsawi 

also facilitated some of the operation’s financing.113 

The muscle hijackers began arriving in the United States in late April 2001. 

In most cases, they traveled in pairs on tourist visas and entered the United 

States in Orlando or Miami, Florida;Washington, D.C.; or New York.Those 

arriving in Florida were assisted by Atta and Shehhi, while Hazmi and Han=

jour took care of the rest. By the end of June, 14 of the 15 muscle hijackers 

had crossed the Atlantic.114 

The muscle hijackers supplied an infusion of funds, which they carried as a 

mixture of cash and traveler’s checks purchased in the UAE and Saudi Arabia. 

Seven muscle hijackers are known to have purchased a total of nearly $50,000 

in traveler’s checks that were used in the United States. Moreover, substantial 

deposits into operatives’U.S. bank accounts immediately followed the entry of 

other muscle hijackers, indicating that those newcomers brought money with 

them as well. In addition, muscle hijacker Banihammad came to the United 

States after opening bank accounts in the UAE into which were deposited the 

equivalent of approximately $30,000 on June 25,2001.After his June 27 arrival 

in the United States, Banihammad made Visa and ATM withdrawals from his 

UAE accounts.115 

The hijackers made extensive use of banks in the United States, choosing 

both branches of major international banks and smaller regional banks.All of 

the hijackers opened accounts in their own name,and used passports and other 

identification documents that appeared valid on their face.Contrary to numer=

ous published reports, there is no evidence the hijackers ever used false Social 

Security numbers to open any bank accounts.While the hijackers were not 

experts on the use of the U.S. financial system, nothing they did would have 

led the banks to suspect criminal behavior, let alone a terrorist plot to commit 

mass murder.116 

The last muscle hijacker to arrive was Khalid al Mihdhar.As mentioned ear=

lier, he had abandoned Hazmi in San Diego in June 2000 and returned to his 

family inYemen.Mihdhar reportedly stayed inYemen for about a month before 

Khallad persuaded him to return to Afghanistan. Mihdhar complained about 

life in the United States.He met with KSM,who remained annoyed at his deci=

sion to go AWOL. But KSM’s desire to drop him from the operation yielded 

to Bin Ladin’s insistence to keep him.117 

By late 2000, Mihdhar was in Mecca, staying with a cousin until February 

2001, when he went home to visit his family before returning to Afghanistan. 

In June 2001, Mihdhar returned once more to Mecca to stay with his cousin 

for another month. Mihdhar said that Bin Ladin was planning five attacks on 

the United States. Before leaving, Mihdhar asked his cousin to watch over his 

home and family because of a job he had to do.118 

On July 4, 2001, Mihdhar left Saudi Arabia to return to the United States, 

arriving at John F.Kennedy International Airport in NewYork. Mihdhar gave 
238 THE 9/11 COMMISSION REPORT 

American Airlines 

Flight 11 

Left to right, 

Mohamed Atta, pilot; 

Waleed al Shehri, 

Wail al Shehri, 

Satam al Suqami, 

Abdulaziz al Omari, 

hijackers 

United Airlines 

Flight 175 

Left to right, 

Marwan al Shehhi, 

pilot; Fayez Banihammad,Ahmed al 

Ghamdi, Hamza al 

Ghamdi, Mohand al 

Shehri, hijackers 
AL QAEDA AIMS ATTHE AMERICAN HOMELAND 239 

American Airlines 

Flight 77 

Left to right,


Hani Hanjour, pilot;


Nawaf al Hazmi,


Khalid al Mihdhar,


Majed Moqed, Salem


al Hazmi, hijackers


United Airlines 

Flight 93 

Left to right,


Ziad Jarrah pilot;


Saeed al Ghamdi,


Ahmad al Haznawi,


Ahmed al Nami,


hijackers 
240 THE 9/11 COMMISSION REPORT 

his intended address as the Marriott Hotel, New York City, but instead spent 

one night at another New York hotel. He then joined the group of hijackers 

in Paterson, reuniting with Nawaf al Hazmi after more than a year.With two 

months remaining,all 19 hijackers were in the United States and ready to take 

the final steps toward carrying out the attacks.119 

Assistance from Hezbollah and Iran to al Qaeda 

As we mentioned in chapter 2, while in Sudan, senior managers in al Qaeda 

maintained contacts with Iran and the Iranian-supported worldwide terrorist 

organization Hezbollah, which is based mainly in southern Lebanon and 

Beirut.Al Qaeda members received advice and training from Hezbollah. 

Intelligence indicates the persistence of contacts between Iranian security 

officials and senior al Qaeda figures after Bin Ladin’s return to Afghanistan. 

Khallad has said that Iran made a concerted effort to strengthen relations with 

al Qaeda after the October 2000 attack on the USS Cole, but was rebuffed 

because Bin Ladin did not want to alienate his supporters in Saudi Arabia.Khal=

lad and other detainees have described the willingness of Iranian officials to 

facilitate the travel of al Qaeda members through Iran,on their way to and from 

Afghanistan.For example,Iranian border inspectors would be told not to place 

telltale stamps in the passports of these travelers. Such arrangements were par=

ticularly beneficial to Saudi members of al Qaeda.120 

Our knowledge of the international travels of the al Qaeda operatives 

selected for the 9/11 operation remains fragmentary. But we now have evi=

dence suggesting that 8 to 10 of the 14 Saudi “muscle” operatives traveled into 

or out of Iran between October 2000 and February 2001.121 

In October 2000, a senior operative of Hezbollah visited Saudi Arabia to 

coordinate activities there. He also planned to assist individuals in Saudi Ara=

bia in traveling to Iran during November.A top Hezbollah commander and 

Saudi Hezbollah contacts were involved.122 

Also in October 2000, two future muscle hijackers, Mohand al Shehri and 

Hamza al Ghamdi,flew from Iran to Kuwait.In November, Ahmed al Ghamdi 

apparently flew to Beirut, traveling—perhaps by coincidence—on the same 

flight as a senior Hezbollah operative.Also in November,Salem al Hazmi appar=

ently flew from Saudi Arabia to Beirut.123 

In mid-November, we believe, three of the future muscle hijackers,Wail al 

Shehri,Waleed al Shehri,and Ahmed al Nami,all of whom had obtained their 

U.S. visas in late October, traveled in a group from Saudi Arabia to Beirut and 

then onward to Iran.An associate of a senior Hezbollah operative was on the 

same flight that took the future hijackers to Iran. Hezbollah officials in Beirut 

and Iran were expecting the arrival of a group during the same time period. 

The travel of this group was important enough to merit the attention of sen=

ior figures in Hezbollah.124 

Later in November,two future muscle hijackers,Satam al Suqami and Majed 
THE ATTACK LOOMS 241 

Moqed,flew into Iran from Bahrain.In February 2001,Khalid al Mihdhar may 

have taken a flight from Syria to Iran, and then traveled further within Iran to 

a point near the Afghan border.125 

KSM and Binalshibh have confirmed that several of the 9/11 hijackers (at 

least eight, according to Binalshibh) transited Iran on their way to or from 

Afghanistan, taking advantage of the Iranian practice of not stamping Saudi 

passports.They deny any other reason for the hijackers’travel to Iran.They also 

deny any relationship between the hijackers and Hezbollah.126 

In sum, there is strong evidence that Iran facilitated the transit of al Qaeda 

members into and out of Afghanistan before 9/11,and that some of these were 

future 9/11 hijackers.There also is circumstantial evidence that senior Hezbol=

lah operatives were closely tracking the travel of some of these future muscle 

hijackers into Iran in November 2000. However,we cannot rule out the pos=

sibility of a remarkable coincidence—that is,that Hezbollah was actually focus=

ing on some other group of individuals traveling from Saudi Arabia during this 

same time frame, rather than the future hijackers.127 

We have found no evidence that Iran or Hezbollah was aware of the plan=

ning for what later became the 9/11 attack.At the time of their travel through 

Iran, the al Qaeda operatives themselves were probably not aware of the spe=

cific details of their future operation. 

After 9/11, Iran and Hezbollah wished to conceal any past evidence of 

cooperation with Sunni terrorists associated with al Qaeda.A senior Hezbol=

lah official disclaimed any Hezbollah involvement in 9/11.128 

We believe this topic requires further investigation by the U.S. government. 

7.4 FINAL STRATEGIES AND TACTICS 

Final Preparations in the United States 

During the early summer of 2001,Atta, assisted by Shehhi, was busy coordi=

nating the arrival of most of the muscle hijackers in southern Florida—pick=

ing them up at the airport, finding them places to stay,and helping them settle 

in the United States.129 

The majority settled in Florida.Some opened bank accounts,acquired mailboxes,and rented cars. Several also joined local gyms, presumably to stay fit for 

the operation.Upon first arriving,most stayed in hotels and motels;but by midJune, they settled in shared apartments relatively close to one another and 

Atta.130 Though these muscle hijackers did not travel much after arriving in 

the United States, two of them,Waleed al Shehri and Satam al Suqami, took 

unusual trips. 

On May 19, Shehri and Suqami flew from Fort Lauderdale to Freeport, 

the Bahamas,where they had reservations at the Bahamas Princess Resort.The 

two were turned away by Bahamian officials on arrival, however, because they 
242 THE 9/11 COMMISSION REPORT 

lacked visas; they returned to Florida that same day. They likely took this trip 

to renew Suqami’s immigration status,as Suqami’s legal stay in the United States 

ended May 21.131 

On July 30, Shehri traveled alone from Fort Lauderdale to Boston.He flew 

to San Francisco the next day, where he stayed one night before returning via 

Las Vegas.While this travel may have been a casing flight—Shehri traveled in 

first class on the same type of aircraft he would help hijack on September 11 

(a Boeing 767) and the trip included a layover in Las Vegas—Shehri was nei=

ther a pilot nor a plot leader,as were the other hijackers who took surveillance 

flights.132 

The three Hamburg pilots—Atta,Shehhi,and Jarrah—took the first of their 

cross-country surveillance flights early in the summer. Shehhi flew from New 

York to LasVegas via San Francisco in late May. Jarrah flew from Baltimore to 

LasVegas via Los Angeles in early June.Atta flew from Boston to LasVegas via 

San Francisco at the end of June.Each traveled in first class,on United Airlines. 

For the east-west transcontinental leg, each operative flew on the same type of 

aircraft he would pilot on September 11 (Atta and Shehhi, a Boeing 767; Jar=

rah,a Boeing 757).133 Hanjour and Hazmi,as noted below, took similar crosscountry surveillance flights in August. 

Jarrah and Hanjour also received additional training and practice flights in 

the early summer.A few days before departing on his cross-country test flight, 

Jarrah flew from Fort Lauderdale to Philadelphia, where he trained at Hort=

man Aviation and asked to fly the Hudson Corridor, a low-altitude “hallway” 

along the Hudson River that passes NewYork landmarks like the World Trade 

Center. Heavy traffic in the area can make the corridor a dangerous route for 

an inexperienced pilot. Because Hortman deemed Jarrah unfit to fly solo, he 

could fly this route only with an instructor.134 

Hanjour, too, requested to fly the Hudson Corridor about this same time, 

at Air Fleet Training Systems in Teterboro, New Jersey, where he started receiv=

ing ground instruction soon after settling in the area with Hazmi.Hanjour flew 

the Hudson Corridor, but his instructor declined a second request because of 

what he considered Hanjour’s poor piloting skills. Shortly thereafter, Hanjour 

switched to Caldwell Flight Academy in Fairfield,New Jersey,where he rented 

small aircraft on several occasions during June and July. In one such instance 

on July 20, Hanjour—likely accompanied by Hazmi—rented a plane from 

Caldwell and took a practice flight from Fairfield to Gaithersburg, Maryland, 

a route that would have allowed them to fly near Washington,D.C. Other evi=

dence suggests that Hanjour may even have returned to Arizona for flight sim=

ulator training earlier in June.135 

There is no indication that Atta or Shehhi received any additional flight 

training in June.Both were likely too busy organizing the newly arrived mus=

cle hijackers and taking their cross-country surveillance flights.Atta,moreover, 

needed to coordinate with his second-in-command, Nawaf al Hazmi.136 
THE ATTACK LOOMS 243 

Although Atta and Hazmi appear to have been inVirginia at about the same 

time in early April,they probably did not meet then.Analysis of late April com=

munications associated with KSM indicates that they had wanted to get 

together in April but could not coordinate the meeting.137 Atta and Hazmi 

probably first met in the United States only when Hazmi traveled round-trip 

from Newark to Miami between June 19 and June 25. 

After he returned to New Jersey, Hazmi’s behavior began to closely paral=

lel that of the other hijackers. He and Hanjour, for instance, soon established 

new bank accounts,acquired a mailbox,rented cars,and started visiting a gym. 

So did the four other hijackers who evidently were staying with them in New 

Jersey. Several also obtained new photo identification, first in New Jersey and 

then at theVirginia Department of MotorVehicles,where Hazmi and Hanjour 

had obtained such documents months earlier, likely with help from their Jor=

danian friend, Rababah.138 

Atta probably met again with Hazmi in early July. Returning from his ini=

tial cross-country surveillance flight, Atta flew into New York. Rather than 

return immediately to Florida, he checked into a New Jersey hotel.He picked 

up tickets to travel to Spain at a travel agency in Paterson on July 4 before 

departing for Fort Lauderdale. Now that the muscle hijackers had arrived, he 

was ready to meet with Ramzi Binalshibh for the last time.139 

The Meeting in Spain 

After meeting with Atta in Berlin in January 2001,Binalshibh had spent much 

of the spring of 2001 in Afghanistan and Pakistan, helping move the muscle 

hijackers as they passed through Karachi. During the Berlin meeting, the two 

had agreed to meet later in the year in Kuala Lumpur to discuss the operation 

in person again. In late May, Binalshibh reported directly to Bin Ladin at an 

al Qaeda facility known as “Compound Six” near Kandahar.140 

Bin Ladin told Binalshibh to instruct Atta and the others to focus on their 

security and that of the operation,and to advise Atta to proceed as planned with 

the targets discussed before Atta left Afghanistan in early 2000—the World 

Trade Center, the Pentagon, the White House, and the Capitol. According 

to Binalshibh, Bin Ladin said he preferred the White House over the Capitol, 

asking Binalshibh to confirm that Atta understood this preference. Binalshibh 

says Bin Ladin had given the same message to Waleed al Shehri for conveyance 

to Atta earlier that spring. Binalshibh also received permission to meet Atta in 

Malaysia.Atef provided money for the trip,which KSM would help Binalshibh 

arrange in Karachi.141 

In early June,Binalshibh traveled by taxi from Kandahar to Quetta,Pakistan, 

where al Qaeda courier Abu Rahmah took him to KSM.According to Binal=

shibh, KSM provided a plane ticket to Malaysia and a fraudulent Saudi passport to use for the trip.KSM told him to ask Atta to select a date for the attacks. 

Binalshibh was to return to Germany and then inform KSM of the date.KSM 
244 THE 9/11 COMMISSION REPORT 

also gave Binalshibh the email address of Zacarias Moussaoui for future contact. Binalshibh then left for Kuala Lumpur.142 

Binalshibh contacted Atta upon arriving in Malaysia and found a change in 

plan.Atta could not travel because he was too busy helping the new arrivals 

settle in the United States.After remaining in Malaysia for approximately three 

weeks, Binalshibh went to Bangkok for a few days before returning to Ger=

many. He and Atta agreed to meet later at a location to be determined.143 

In early July,Atta called Binalshibh to suggest meeting in Madrid, for rea=

sons Binalshibh claims not to know. He says he preferred Berlin, but that he 

and Atta knew too many people in Germany and feared being spotted 

together. Unable to buy a ticket to Madrid at the height of the tourist season, 

Binalshibh booked a seat on a flight to Reus, near Barcelona,the next day.Atta 

was already en route to Madrid, so Binalshibh phoned Shehhi in the United 

States to inform him of the change in itinerary.144 

Atta arrived in Madrid on July 8. He spent the night in a hotel and made 

three calls from his room, most likely to coordinate with Binalshibh.The next 

day,Atta rented a car and drove to Reus to pick up Binalshibh; the two then 

drove to the nearby town of Cambrils.Hotel records show Atta renting rooms 

in the same area until July 19, when he returned his rental car in Madrid and 

flew back to Fort Lauderdale. On July 16, Binalshibh returned to Hamburg, 

using a ticket Atta had purchased for him earlier that day.According to Binal=

shibh, they did not meet with anyone else while in Spain.145 

Binalshibh says he told Atta that Bin Ladin wanted the attacks carried out 

as soon as possible. Bin Ladin, Binalshibh conveyed, was worried about hav=

ing so many operatives in the United States.Atta replied that he could not yet 

provide a date because he was too busy organizing the arriving hijackers and 

still needed to coordinate the timing of the flights so that the crashes would 

occur simultaneously.Atta said he required about five to six weeks before he 

could provide an attack date. Binalshibh advised Atta that Bin Ladin had 

directed that the other operatives not be informed of the date until the last 

minute.Atta was to provide Binalshibh with advance notice of at least a week 

or two so that Binalshibh could travel to Afghanistan and report the date per=

sonally to Bin Ladin.146 

As to targets, Atta understood Bin Ladin’s interest in striking the White 

House.Atta said he thought this target too difficult, but had tasked Hazmi and 

Hanjour to evaluate its feasibility and was awaiting their answer.Atta said that 

those two operatives had rented small aircraft and flown reconnaissance flights 

near the Pentagon.Atta explained that Hanjour was assigned to attack the Pen=

tagon, Jarrah the Capitol, and that both Atta and Shehhi would hit the World 

Trade Center. If any pilot could not reach his intended target, he was to crash 

the plane.If Atta could not strike the World Trade Center, he planned to crash 

his aircraft directly into the streets of NewYork.Atta told Binalshibh that each 

pilot had volunteered for his assigned target,and that the assignments were sub=

ject to change.147 
THE ATTACK LOOMS 245 

During the Spain meeting,Atta also mentioned that he had considered tar=

geting a nuclear facility he had seen during familiarization flights near New 

York—a target they referred to as “electrical engineering.”According to Binal=

shibh,the other pilots did not like the idea.They thought a nuclear target would 

be difficult because the airspace around it was restricted,making reconnaissance 

flights impossible and increasing the likelihood that any plane would be shot 

down before impact.Moreover,unlike the approved targets,this alternative had 

not been discussed with senior al Qaeda leaders and therefore did not have the 

requisite blessing. Nor would a nuclear facility have particular symbolic value. 

Atta did not ask Binalshibh to pass this idea on to Bin Ladin,Atef, or KSM, 

and Binalshibh says he did not mention it to them until after September 11.148 

Binalshibh claims that during their time in Spain, he and Atta also discussed 

how the hijackings would be executed. Atta said he, Shehhi, and Jarrah had 

encountered no problems carrying box cutters on cross-country surveillance 

flights.The best time to storm the cockpit would be about 10–15 minutes after 

takeoff, when the cockpit doors typically were opened for the first time.Atta 

did not believe they would need any other weapons. He had no firm contin=

gency plan in case the cockpit door was locked.While he mentioned general 

ideas such as using a hostage or claiming to have a bomb, he was confident the 

cockpit doors would be opened and did not consider breaking them down a 

viable idea.Atta told Binalshibh he wanted to select planes departing on long 

flights because they would be full of fuel,and that he wanted to hijack Boeing 

aircraft because he believed them easier to fly than Airbus aircraft, which he 

understood had an autopilot feature that did not allow them to be crashed into 

the ground.149 

Finally,Atta confirmed that the muscle hijackers had arrived in the United 

States without incident.They would be divided into teams according to their 

English-speaking ability.That way they could assist each other before the oper=

ation and each team would be able to command the passengers in English. 

According to Binalshibh,Atta complained that some of the hijackers wanted to 

contact their families to say goodbye, something he had forbidden.Atta, more=

over, was nervous about his future communications with Binalshibh, whom he 

instructed to obtain new telephones upon returning to Germany.Before Binal=

shibh left Spain, he gave Atta eight necklaces and eight bracelets that Atta had 

asked him to buy when he was recently in Bangkok,believing that if the hijack=

ers were clean shaven and well dressed,others would think them wealthy Saudis 

and give them less notice.150 

As directed, upon returning from Spain, Binalshibh obtained two new 

phones, one to communicate with Atta and another to communicate with 

KSM and others,such as Zacarias Moussaoui.Binalshibh soon contacted KSM 

and, using code words, reported the results of his meeting with Atta. This 

important exchange occurred in mid-July.151 

The conversation covered various topics. For example, Jarrah was to send 

Binalshibh certain personal materials from the hijackers,including copies of their 
246 THE 9/11 COMMISSION REPORT 

passports,which Binalshibh in turn would pass along to KSM,probably for subsequent use in al Qaeda propaganda.152 

The most significant part of the mid-July conversation concerned Jarrah’s 

troubled relationship with Atta. KSM and Binalshibh both acknowledge that 

Jarrah chafed under Atta’s authority over him.Binalshibh believes the disagree=

ment arose in part from Jarrah’s family visits.Moreover,Jarrah had been on his 

own for most of his time in the United States because Binalshibh’s visa diffi=

culty had prevented the two of them from training together. Jarrah thus felt 

excluded from the decisionmaking. Binalshibh had to act as a broker between 

Jarrah and Atta.153 

Concerned that Jarrah might withdraw from the operation at this late stage, 

KSM emphasized the importance of Atta and Jarrah’s resolving their differ=

ences.Binalshibh claims that such concern was unwarranted,and in their midJuly discussion reassured KSM that Atta and Jarrah would reconcile and be 

ready to move forward in about a month, after Jarrah visited his family. Not=

ing his concern and the potential for delay,KSM at one point instructed Binal=

shibh to send “the skirts” to “Sally”—a coded instruction to Binalshibh to send 

funds to Zacarias Moussaoui.While Binalshibh admits KSM did direct him to 

send Moussaoui money during the mid-July conversation, he denies knowing 

exactly why he received this instruction—though he thought the money was 

being provided “within the framework” of the 9/11 operation.154 

KSM may have instructed Binalshibh to send money to Moussaoui in order 

to help prepare Moussaoui as a potential substitute pilot for Jarrah.On July 20, 

2001,Aysel Senguen, Jarrah’s girlfriend, purchased a one-way ticket for Jarrah 

from Miami to Dusseldorf. On Jarrah’s previous four trips from the United 

States to see Senguen and his family in Lebanon, he had always traveled with 

a round-trip ticket.When Jarrah departed Miami on July 25,Atta appears to 

have driven him to the airport, another unique circumstance.155 

Binalshibh picked up Jarrah at the airport in Dusseldorf on July 25. Jarrah 

wanted to see Senguen as soon as possible, so he and Binalshibh arranged to 

meet a few days later.When they did,they had an emotional conversation dur=

ing which Binalshibh encouraged Jarrah to see the plan through.156 

While Jarrah was in Germany, Binalshibh and Moussaoui were in contact 

to arrange for the transfer of funds.Binalshibh received two wire transfers from 

Hawsawi in the UAE totaling $15,000 and, within days, relayed almost all of 

this money to Moussaoui in two installments.157 

Moussaoui had been taking flight lessons at the Airman Flight School in 

Norman, Oklahoma, since February but stopped in late May.Although at that 

point he had only about 50 hours of flight time and no solo flights to his credit, 

Moussaoui began making inquiries about flight materials and simulator train=

ing for Boeing 747s. On July 10, he put down a $1,500 deposit for flight sim=

ulator training at Pan Am International Flight Academy in Eagan, Minnesota, 

and by the end of the month,he had received a simulator schedule to train from 
THE ATTACK LOOMS 247 

August 13 through August 20. Moussaoui also purchased two knives and 

inquired of two manufacturers of GPS equipment whether their products 

could be converted for aeronautical use—activities that closely resembled those 

of the 9/11 hijackers during their final preparations for the attacks.158 

On August 10,shortly after getting the money from Binalshibh,Moussaoui 

left Oklahoma with a friend and drove to Minnesota.Three days later, Mous=

saoui paid the $6,800 balance owed for his flight simulator training at Pan Am 

in cash and began his training. His conduct, however, raised the suspicions of 

his flight instructor. It was unusual for a student with so little training to be 

learning to fly large jets without any intention of obtaining a pilot’s license 

or other goal. On August 16, once the instructor reported his suspicion to the 

authorities, Moussaoui was arrested by the INS on immigration charges.159 

KSM denies ever considering Moussaoui for the planes operation. Instead 

he claims that Moussaoui was slated to participate in a “second wave”of attacks. 

KSM also states that Moussaoui had no contact with Atta, and we are unaware 

of evidence contradicting this assertion.160 

Yet KSM has also stated that by the summer of 2001, he was too busy with 

the planes operation to continue planning for any second-wave attacks.More=

over, he admits that only three potential pilots were ever recruited for the 

alleged second wave,Moussaoui plus two others who, by midsummer of 2001, 

had backed out of the plot.161 We therefore believe that the effort to push 

Moussaoui forward in August 2001 lends credence to the suspicion that he was 

being primed as a possible pilot in the immediate planes operation. 

Binalshibh says he assumed Moussaoui was to take his place as another pilot 

in the 9/11 operation. Recounting a post-9/11 discussion with KSM in Kan=

dahar,Binalshibh claims KSM mentioned Moussaoui as being part of the 9/11 

operation. Although KSM never referred to Moussaoui by name, Binalshibh 

understood he was speaking of the operative to whom Binalshibh had wired 

money. Binalshibh says KSM did not approve of Moussaoui but believes KSM 

did not remove him from the operation only because Moussaoui had been 

selected and assigned by Bin Ladin himself.162 

KSM did not hear about Moussaoui’s arrest until after September 11. 

According to Binalshibh, had Bin Ladin and KSM learned prior to 9/11 that 

Moussaoui had been detained, they might have canceled the operation.When 

Binalshibh discussed Moussaoui’s arrest with KSM after September 11, KSM 

congratulated himself on not having Moussaoui contact the other operatives, 

which would have compromised the operation. Moussaoui had been in contact with Binalshibh, of course, but this was not discovered until after 9/11.163 

As it turned out, Moussaoui was not needed to replace Jarrah. By the time 

Moussaoui was arrested in mid-August, Jarrah had returned to the United 

States from his final trip to Germany, his disagreement with Atta apparently 

resolved.The operatives began their final preparations for the attacks.164 
248 THE 9/11 COMMISSION REPORT 

Readying the Attacks 

A week after he returned from meeting Binalshibh in Spain,Atta traveled to 

Newark, probably to coordinate with Hazmi and give him additional funds. 

Atta spent a few days in the area before returning to Florida on July 30.The 

month of August was busy, as revealed by a set of contemporaneous AttaBinalshibh communications that were recovered after September 11.165 

On August 3, for example, Atta and Binalshibh discussed several matters, 

such as the best way for the operatives to purchase plane tickets and the assign=

ment of muscle hijackers to individual teams.Atta and Binalshibh also revis=

ited the question of whether to target the White House.They discussed targets 

in coded language, pretending to be students discussing various fields of study: 

“architecture” referred to the World Trade Center,“arts” the Pentagon,“law” 

the Capitol,and “politics” the White House.166 

Binalshibh reminded Atta that Bin Ladin wanted to target theWhite House. 

Atta again cautioned that this would be difficult.When Binalshibh persisted, 

Atta agreed to include the White House but suggested they keep the Capitol 

as an alternate target in case the White House proved too difficult. Atta also 

suggested that the attacks would not happen until after the first week in Sep=

tember, when Congress reconvened.167 

Atta and Binalshibh also discussed “the friend who is coming as a tourist”— 

a cryptic reference to candidate hijacker Mohamed al Kahtani (mentioned 

above), whom Hawsawi was sending the next day as “the last one” to “com=

plete the group.”On August 4,Atta drove to the Orlando airport to meet Kah=

tani.Upon arrival, however,Kahtani was denied entry by immigration officials 

because he had a one-way ticket and little money, could not speak English,and 

could not adequately explain what he intended to do in the United States.He 

was sent back to Dubai.Hawsawi contacted KSM,who told him to help Kah=

tani return to Pakistan.168 

On August 7,Atta flew from Fort Lauderdale to Newark, probably to coor=

dinate with Hazmi.Two days later,Ahmed al Ghamdi and Abdul Aziz al Omari, 

who had been living in New Jersey with Hazmi and Hanjour, flew to 

Miami—probably signifying that the four hijacking teams had finally been 

assigned.While Atta was in New Jersey, he, Hazmi, and Hanjour all purchased 

tickets for another set of surveillance flights. Like Shehhi, Jarrah, Atta, and 

Waleed al Shehri before them, Hazmi and Hanjour each flew in first class on 

the same type of aircraft they would hijack on 9/11 (a Boeing 757), and on 

transcontinental flights that connected to Las Vegas.This time, however,Atta 

himself also flew directly to LasVegas,where all three stayed on August 13–14. 

Beyond LasVegas’s reputation for welcoming tourists, we have seen no credi=

ble evidence explaining why, on this occasion and others, the operatives flew 

to or met in LasVegas.169 

Through August, the hijackers kept busy with their gym training and the 

pilots took frequent practice flights on small rented aircraft.The operatives also 
THE ATTACK LOOMS 249 

began to make purchases suggesting that the planning was coming to an end. 

In mid-August, for example, they bought small knives that may actually have 

been used in the attacks. On August 22, moreover, Jarrah attempted to pur=

chase four GPS units from a pilot shop in Miami.He was able to buy only one 

unit, which he picked up a few days later when he also purchased three aero=

nautical charts.170 

Perhaps most significant,however,was the purchase of plane tickets for Sep=

tember 11. On August 23,Atta again flew to Newark, probably to meet with 

Hazmi and select flights.All 19 tickets were booked and purchased between 

August 25 and September 5.171 

It therefore appears that the attack date was selected by the third week of 

August.This timing is confirmed by Binalshibh, who claims Atta called him 

with the date in mid-August.According to Binalshibh,Atta used a riddle to 

convey the date in code—a message of two branches,a slash,and a lollipop (to 

non-Americans, 11/9 would be interpreted as September 11). Binalshibh says 

he called Atta back to confirm the date before passing it to KSM.172 

KSM apparently received the date from Binalshibh in a message sent 

through Binalshibh’s old Hamburg associate,Zakariya Essabar.Both Binalshibh 

and KSM claim that Essabar was not privy to the meaning of the message and 

had no foreknowledge of the attacks.According to Binalshibh,shortly after the 

date was chosen, he advised Essabar and another Hamburg associate, Said 

Bahaji, that if they wanted to go to Afghanistan, now was the time because it 

would soon become more difficult. Essabar made reservations on August 22 

and departed Hamburg for Karachi on August 30;Bahaji purchased his tickets 

on August 20 and departed Hamburg for Karachi on September 3.173 

Binalshibh also made arrangements to leave for Pakistan during early Sep=

tember, before the attacks, as did Ali and Hawsawi, the plot facilitators in the 

UAE. During these final days, Binalshibh and Atta kept in contact by phone, 

email,and instant messaging.Although Atta had forbidden the hijackers to contact their families, he apparently placed one last call to his own father on Sep=

tember 9. Atta also asked Binalshibh to contact the family of one hijacker, pass 

along goodbyes from others, and give regards to KSM. Jarrah alone appears to 

have left a written farewell—a sentimental letter to Aysel Senguen.174 

Hazmi, however, may not have been so discreet. He may have telephoned 

his former San Diego companion,Mohdar Abdullah,in late August.Several bits 

of evidence indicate that others in Abdullah’s circle may have received word 

that something big would soon happen.As noted earlier,Abdullah’s behavior 

reportedly changed noticeably. Prior to September 11, both he and Yazeed 

al Salmi suddenly became intent on proceeding with their planned marriages. 

One witness quotes Salmi as commenting after the 9/11 attacks,“I knew they 

were going to do something,that is why I got married.”Moreover,as of August 

2001, Iyad Kreiwesh and other employees at the Texaco station where Hazmi 

had worked suddenly were anticipating attention from law enforcement 
250 THE 9/11 COMMISSION REPORT 

authorities in the near future. Finally, according to an uncorroborated witness 

account, early on the morning of September 10,Abdullah, Osama Awadallah, 

Omar Bakarbashat,and others behaved suspiciously at the gas station.Accord=

ing to the witness, after the group met, Awadallah said “it is finally going to 

happen” as the others celebrated by giving each other high fives.175 

Dissent within the al Qaeda Leadership 

While tactical preparations for the attack were nearing completion, the entire 

operation was being questioned at the top,as al Qaeda and the Taliban argued 

over strategy for 2001. Our focus has naturally been on the specifics of the 

planes operation. But from the perspective of Bin Ladin and Atef, this opera=

tion was only one,admittedly key, element of their unfolding plans for the year. 

Living in Afghanistan, interacting constantly with the Taliban, the al Qaeda 

leaders would never lose sight of the situation in that country. 

Bin Ladin’s consistent priority was to launch a major attack directly against 

the United States. He wanted the planes operation to proceed as soon as pos=

sible. Mihdhar reportedly told his cousin during the summer of 2001 that Bin 

Ladin was reputed to have remarked,“I will make it happen even if I do it by 

myself.”176 

According to KSM,Bin Ladin had been urging him to advance the date of 

the attacks. In 2000, for instance, KSM remembers Bin Ladin pushing him to 

launch the attacks amid the controversy after then-Israeli opposition party 

leader Ariel Sharon’s visit to the Temple Mount in Jerusalem.KSM claims Bin 

Ladin told him it would be enough for the hijackers simply to down planes 

rather than crash them into specific targets.KSM says he resisted the pressure.177 

KSM claims to have faced similar pressure twice more in 2001.According 

to him, Bin Ladin wanted the operation carried out on May 12, 2001, seven 

months to the day after the Cole bombing.KSM adds that the 9/11 attacks had 

originally been envisioned for May 2001.The second time he was urged to 

launch the attacks early was in June or July 2001, supposedly after Bin Ladin 

learned from the media that Sharon would be visiting the White House. On 

both occasions KSM resisted,asserting that the hijacking teams were not ready. 

Bin Ladin pressed particularly strongly for the latter date in two letters stress=

ing the need to attack early.The second letter reportedly was delivered by Bin 

Ladin’s son-in-law,Aws al Madani.178 

Other evidence corroborates KSM’s account. For instance, Mihdhar told 

his cousin that the attacks were to happen in May, but were postponed twice, 

first to July, then to September.Moreover, one candidate hijacker remembers 

a general warning being issued in the al Qaeda camps in July or early August, 

just like the warnings issued two weeks before the Cole bombing and ten days 

before the eventual 9/11 attacks. During the midsummer alert, al Qaeda 

members dispersed with their families, security was increased, and Bin Ladin 

disappeared for about 30 days, until the alert was canceled.179 

While the details of the operation were strictly compartmented,by the time 
THE ATTACK LOOMS 251 

of the alert, word had begun to spread that an attack against the United States 

was coming. KSM notes that it was generally well known by the summer of 

2001 that he was planning some kind of operation against the United States. 

Many were even aware that he had been preparing operatives to go to the 

United States, leading some to conclude that al Qaeda was planning a nearterm attack on U.S. soil. Moreover, Bin Ladin had made several remarks that 

summer hinting at an upcoming attack and generating rumors throughout the 

worldwide jihadist community. Bin Ladin routinely told important visitors to 

expect significant attacks against U.S. interests soon and, during a speech at the 

al Faruq camp, exhorted trainees to pray for the success of an attack involving 

20 martyrs.Others have confirmed hearing indications of an impending attack 

and have verified that such news, albeit without specific details, had spread 

across al Qaeda.180 

Although Bin Ladin’s top priority apparently was to attack the United 

States, others had a different view.The Taliban leaders put their main empha=

sis on the year’s military offensive against the Northern Alliance, an offensive 

that ordinarily would begin in the late spring or summer.They certainly hoped 

that this year’s offensive would finally finish off their old enemies,driving them 

from Afghanistan. From the Taliban’s perspective,an attack against the United 

States might be counterproductive. It might draw the Americans into the war 

against them, just when final victory seemed within their grasp.181 

There is evidence that Mullah Omar initially opposed a major al Qaeda 

operation directly against the United States in 2001.Furthermore,by July,with 

word spreading of a coming attack, a schism emerged among the senior lead=

ership of al Qaeda. Several senior members reportedly agreed with Mullah 

Omar.Those who reportedly sided with Bin Ladin included Atef, Sulayman 

Abu Ghayth,and KSM.But those said to have opposed him were weighty fig=

ures in the organization—including Abu Hafs the Mauritanian, Sheikh Saeed 

al Masri, and Sayf al Adl. One senior al Qaeda operative claims to recall Bin 

Ladin arguing that attacks against the United States needed to be carried out 

immediately to support insurgency in the Israeli-occupied territories and 

protest the presence of U.S. forces in Saudi Arabia. Beyond these rhetorical 

appeals, Bin Ladin also reportedly thought an attack against the United States 

would benefit al Qaeda by attracting more suicide operatives, eliciting greater 

donations,and increasing the number of sympathizers willing to provide logis=

tical assistance.182 

Mullah Omar is reported to have opposed this course of action for ideo=

logical reasons rather than out of fear of U.S.retaliation.He is said to have pre=

ferred for al Qaeda to attack Jews, not necessarily the United States. KSM 

contends that Omar faced pressure from the Pakistani government to keep 

al Qaeda from engaging in operations outside Afghanistan. Al Qaeda’s chief 

financial manager, Sheikh Saeed,argued that al Qaeda should defer to theTali=

ban’s wishes. Another source says that Sheikh Saeed opposed the operation, 

both out of deference to Omar and because he feared the U.S. response to an 
252 THE 9/11 COMMISSION REPORT 

attack.Abu Hafs the Mauritanian reportedly even wrote Bin Ladin a message 

basing opposition to the attacks on the Qur’an.183 

According to KSM, in late August, when the operation was fully planned, 

Bin Ladin formally notified the al Qaeda Shura Council that a major attack 

against the United States would take place in the coming weeks.When some 

council members objected, Bin Ladin countered that Mullah Omar lacked 

authority to prevent al Qaeda from conducting jihad outside Afghanistan. 

Though most of the Shura Council reportedly disagreed,Bin Ladin persisted. 

The attacks went forward.184 

The story of dissension within al Qaeda regarding the 9/11 attacks is prob=

ably incomplete.The information on which the account is based comes from 

sources who were not privy to the full scope of al Qaeda andTaliban planning. 

Bin Ladin and Atef, however, probably would have known, at least, that 

•	 The general Taliban offensive against the Northern Alliance would 

rely on al Qaeda military support. 

•	 Another significant al Qaeda operation was making progress during 

the summer—a plot to assassinate the Northern Alliance leader, 

Ahmed Shah Massoud.The operatives, disguised as journalists, were 

in Massoud’s camp and prepared to kill him sometime in August.Their 

appointment to see him was delayed.185 

But on September 9,the Massoud assassination took place.The delayedTal=

iban offensive against the Northern Alliance was apparently coordinated to 

begin as soon as he was killed, and it got under way on September 10.186 

As they deliberated earlier in the year,Bin Ladin and Atef would likely have 

remembered that Mullah Omar was dependent on them for the Massoud assas=

sination and for vital support in the Taliban military operations.KSM remem=

bers Atef telling him that al Qaeda had an agreement with the Taliban to 

eliminate Massoud, after which the Taliban would begin an offensive to take 

over Afghanistan.Atef hoped Massoud’s death would also appease the Taliban 

when the 9/11 attacks happened.There are also some scant indications that 

Omar may have been reconciled to the 9/11 attacks by the time they 

occurred.187 

Moving to Departure Positions 

In the days just before 9/11, the hijackers returned leftover funds to al Qaeda 

and assembled in their departure cities.They sent the excess funds by wire trans=

fer to Hawsawi in the UAE, about $26,000 altogether.188 

The hijackers targeting American Airlines Flight 77, to depart from Dulles, 

migrated from New Jersey to Laurel,Maryland,about 20 miles from Washing=

ton,D.C.They stayed in a motel during the first week in September and spent 
THE ATTACK LOOMS 253 

time working out at a gym. On the final night before the attacks, they lodged 

at a hotel in Herndon,Virginia, close to the airport.189 

Further north, the hijackers targeting United Airlines Flight 93, to depart 

from Newark, gathered in that city from their base in Florida on September 7. 

Just after midnight on September 8–9,Jarrah received a speeding ticket in Maryland as he headed north on I-95.He joined the rest of his team at their hotel.190 

Atta was still busy coordinating the teams. On September 7, he flew from 

Fort Lauderdale to Baltimore, presumably to meet with the Flight 77 team in 

Laurel. On September 9, he flew from Baltimore to Boston. By then, Shehhi 

had arrived there, and Atta was seen with him at his hotel.The next day,Atta 

picked up Omari at another hotel, and the two drove to Portland, Maine, for 

reasons that remain unknown. In the early morning hours of September 11, 

they boarded a commuter flight to Boston to connect to American Airlines 

Flight 11.The two spent their last night pursuing ordinary activities: making 

ATM withdrawals, eating pizza, and shopping at a convenience store. Their 

three fellow hijackers for Flight 11 stayed together in a hotel in Newton,Mass=

achusetts, just outside of Boston.191 

Shehhi and his team targeting United Airlines Flight 175 from Logan Airport spent their last hours at two Boston hotels.192The plan that started with 

a proposal by KSM in 1996 had evolved to overcome numerous obstacles. 

Now 19 men waited in nondescript hotel rooms to board four flights the next 

morning. 
8 

“THE SYSTEM WAS 

BLINKING RED” 

8.1 THE SUMMER OF THREAT 

As 2001 began,counterterrorism officials were receiving frequent but fragmen=

tary reports about threats. Indeed, there appeared to be possible threats almost 

everywhere the United States had interests—including at home. 

To understand how the escalation in threat reporting was handled in the 

summer of 2001, it is useful to understand how threat information in general 

is collected and conveyed. Information is collected through several methods, 

including signals intelligence and interviews of human sources, and gathered 

into intelligence reports. Depending on the source and nature of the report=

ing, these reports may be highly classified—and therefore tightly held—or less 

sensitive and widely disseminated to state and local law enforcement agencies. 

Threat reporting must be disseminated, either through individual reports or 

through threat advisories. Such advisories, intended to alert their recipients, 

may address a specific threat or be a general warning. 

Because the amount of reporting is so voluminous,only a select fraction can 

be chosen for briefing the president and senior officials. During 2001, Direc=

tor of Central Intelligence GeorgeTenet was briefed regularly regarding threats 

and other operational information relating to Usama Bin Ladin.1 He in turn 

met daily with President Bush, who was briefed by the CIA through what is 

known as the President’s Daily Brief (PDB). Each PDB consists of a series of 

six to eight relatively short articles or briefs covering a broad array of topics; 

CIA staff decides which subjects are the most important on any given day. 

There were more than 40 intelligence articles in the PDBs from January 20 

to September 10, 2001, that related to Bin Ladin. The PDB is considered 

highly sensitive and is distributed to only a handful of high-level officials.2 

The Senior Executive Intelligence Brief (SEIB), distributed to a broader 

group of officials, has a similar format and generally covers the same subjects 

as the PDB. It usually contains less information so as to protect sources and 

254 
“THE SYSTEM WAS BLINKING RED” 255 

methods. Like their predecessors, the Attorney General, the FBI Director, and 

Richard Clarke,the National Security Council (NSC) counterterrorism coor=

dinator,all received the SEIB, not the PDB.3 Clarke and his staff had extensive 

access to terrorism reporting, but they did not have access to internal, nondis=

seminated information at the National Security Agency (NSA), CIA, or FBI. 

The Drumbeat Begins 

In the spring of 2001, the level of reporting on terrorist threats and planned 

attacks increased dramatically to its highest level since the millennium alert.At 

the end of March, the intelligence community disseminated a terrorist threat 

advisory, indicating a heightened threat of Sunni extremist terrorist attacks 

against U.S. facilities, personnel, and other interests.4 

On March 23, in connection with discussions about possibly reopening 

Pennsylvania Avenue in front of the White House, Clarke warned National 

Security Advisor Condoleezza Rice that domestic or foreign terrorists might 

use a truck bomb—their “weapon of choice”—on Pennsylvania Avenue.That 

would result, he said, in the destruction of the West Wing and parts of the residence.5 He also told her that he thought there were terrorist cells within the 

United States, including al Qaeda. 

The next week, Rice was briefed on the activities of Abu Zubaydah and on 

CIA efforts to locate him.As pointed out in chapter 6,Abu Zubaydah had been 

a major figure in the millennium plots.Over the next few weeks,the CIA repeat=

edly issued warnings—including calls from DCI Tenet to Clarke—that Abu 

Zubaydah was planning an operation in the near future.One report cited a source 

indicating that Abu Zubaydah was planning an attack in a country that CIA ana=

lysts thought might be Israel, or perhaps Saudi Arabia or India. Clarke relayed 

these reports to Rice.6 

In response to these threats, the FBI sent a message to all its field offices on 

April 13, summarizing reporting to date. It asked the offices to task all 

resources, including human sources and electronic databases, for any informa=

tion pertaining to “current operational activities relating to Sunni extremism.” 

It did not suggest that there was a domestic threat.7 

The interagency Counterterrorism Security Group (CSG) that Clarke 

chaired discussed the Abu Zubaydah reports on April 19.The next day,a brief=

ing to top officials reported “Bin Ladin planning multiple operations.” When 

the deputies discussed al Qaeda policy on April 30, they began with a briefing 

on the threat.8 

In May 2001, the drumbeat of reporting grew louder with reports to top 

officials that “Bin Ladin public profile may presage attack” and “Bin Ladin network’s plans advancing.” In early May, a walk-in to the FBI claimed there was 

a plan to launch attacks on London, Boston,and NewYork.Attorney General 

John Ashcroft was briefed by the CIA on May 15 regarding al Qaeda gener=

ally and the current threat reporting specifically.The next day brought a report 
256 THE 9/11 COMMISSION REPORT 

that a phone call to a U.S. embassy had warned that Bin Ladin supporters were 

planning an attack in the United States using “high explosives.” On May 17, 

based on the previous day’s report, the first item on the CSG’s agenda was 

“UBL: Operation Planned in U.S.”9 The anonymous caller’s tip could not be 

corroborated. 

Late May brought reports of a possible hostage plot against Americans abroad 

to force the release of prisoners, including Sheikh Omar Abdel Rahman, the 

“Blind Sheikh,” who was serving a life sentence for his role in the 1993 plot to 

blow up sites in NewYork City. The reporting noted that operatives might opt 

to hijack an aircraft or storm a U.S. embassy. This report led to a Federal Avia=

tion Administration (FAA) information circular to airlines noting the potential 

for “an airline hijacking to free terrorists incarcerated in the United States.” 

Other reporting mentioned that Abu Zubaydah was planning an attack, possi=

bly against Israel, and expected to carry out several more if things went well. 

On May 24 alone,counterterrorism officials grappled with reports alleging plots 

inYemen and Italy,as well as a report about a cell in Canada that an anonymous 

caller had claimed might be planning an attack against the United States.10 

Reports similar to many of these were made available to President Bush in 

morning intelligence briefings with DCI Tenet, usually attended by Vice Pres=

ident Dick Cheney and National Security Advisor Rice.While these briefings 

discussed general threats to attack America and American interests,the specific 

threats mentioned in these briefings were all overseas. 

On May 29, Clarke suggested that Rice ask DCI Tenet what more the 

United States could do to stop Abu Zubaydah from launching“a series of major 

terrorist attacks,” probably on Israeli targets, but possibly on U.S. facilities. 

Clarke wrote to Rice and her deputy, Stephen Hadley, “When these attacks 

occur, as they likely will, we will wonder what more we could have done to 

stop them.” In May, CIA Counterterrorist Center (CTC) Chief Cofer Black 

told Rice that the current threat level was a 7 on a scale of 1 to 10, as com=

pared to an 8 during the millennium.11 

High Probability of Near-Term “Spectacular” Attacks 

Threat reports surged in June and July,reaching an even higher peak of urgency. 

The summer threats seemed to be focused on Saudi Arabia, Israel, Bahrain, 

Kuwait, Yemen, and possibly Rome, but the danger could be anywhere— 

including a possible attack on the G-8 summit in Genoa.A June 12 CIA report 

passing along biographical background information on several terrorists men=

tioned, in commenting on Khalid Sheikh Mohammed, that he was recruiting 

people to travel to the United States to meet with colleagues already there so 

that they might conduct terrorist attacks on Bin Ladin’s behalf. On June 22, 

the CIA notified all its station chiefs about intelligence suggesting a possible 

al Qaeda suicide attack on a U.S.target over the next few days.DCITenet asked 

that all U.S. ambassadors be briefed.12 
“THE SYSTEM WAS BLINKING RED” 257 

That same day, the State Department notified all embassies of the terrorist 

threat and updated its worldwide public warning. In June, the State Depart=

ment initiated theVisa Express program in Saudi Arabia as a security measure, 

in order to keep long lines of foreigners away from vulnerable embassy spaces. 

The program permitted visa applications to be made through travel agencies, 

instead of directly at the embassy or consulate.13 

A terrorist threat advisory distributed in late June indicated a high proba=

bility of near-term “spectacular” terrorist attacks resulting in numerous casu=

alties. Other reports’ titles warned,“Bin Ladin Attacks May be Imminent” and 

“Bin Ladin and Associates Making Near-Term Threats.”The latter reported 

multiple attacks planned over the coming days, including a “severe blow” 

against U.S. and Israeli “interests” during the next two weeks.14 

On June 21,near the height of the threat reporting,U.S.Central Command 

raised the force protection condition level for U.S. troops in six countries to 

the highest possible level, Delta.The U.S. Fifth Fleet moved out of its port in 

Bahrain,and a U.S.Marine Corps exercise in Jordan was halted.U.S. embassies 

in the Persian Gulf conducted an emergency security review, and the embassy 

inYemen was closed.The CSG had foreign emergency response teams, known 

as FESTs, ready to move on four hours’ notice and kept up the terrorism alert 

posture on a “rolling 24 hour basis.”15 

On June 25, Clarke warned Rice and Hadley that six separate intelligence 

reports showed al Qaeda personnel warning of a pending attack.An Arabic tel=

evision station reported Bin Ladin’s pleasure with al Qaeda leaders who were 

saying that the next weeks “will witness important surprises” and that U.S.and 

Israeli interests will be targeted.Al Qaeda also released a new recruitment and 

fund-raising tape. Clarke wrote that this was all too sophisticated to be merely 

a psychological operation to keep the United States on edge, and the CIA 

agreed.The intelligence reporting consistently described the upcoming attacks 

as occurring on a calamitous level, indicating that they would cause the world 

to be in turmoil and that they would consist of possible multiple—but not nec=

essarily simultaneous—attacks.16 

On June 28, Clarke wrote Rice that the pattern of al Qaeda activity indi=

cating attack planning over the past six weeks “had reached a crescendo.” “A 

series of new reports continue to convince me and analysts at State, CIA, DIA 

[Defense Intelligence Agency], and NSA that a major terrorist attack or series 

of attacks is likely in July,” he noted. One al Qaeda intelligence report warned 

that something “very, very, very, very” big was about to happen, and most of 

Bin Ladin’s network was reportedly anticipating the attack. In late June, the 

CIA ordered all its station chiefs to share information on al Qaeda with their 

host governments and to push for immediate disruptions of cells.17 

The headline of a June 30 briefing to top officials was stark:“Bin Ladin Plan=

ning High-Profile Attacks.” The report stated that Bin Ladin operatives 

expected near-term attacks to have dramatic consequences of catastrophic pro-
258 THE 9/11 COMMISSION REPORT 

portions.That same day, Saudi Arabia declared its highest level of terror alert. 

Despite evidence of delays possibly caused by heightened U.S. security, the 

planning for attacks was continuing.18 

On July 2, the FBI Counterterrorism Division sent a message to federal 

agencies and state and local law enforcement agencies summarizing informa=

tion regarding threats from Bin Ladin. It warned that there was an increased 

volume of threat reporting, indicating a potential for attacks against U.S. targets abroad from groups “aligned with or sympathetic to Usama Bin Ladin.” 

Despite the general warnings, the message further stated, “The FBI has no 

information indicating a credible threat of terrorist attack in the United States.” 

However, it went on to emphasize that the possibility of attack in the United 

States could not be discounted. It also noted that the July 4 holiday might 

heighten the threats.The report asked recipients to“exercise extreme vigilance” 

and “report suspicious activities” to the FBI. It did not suggest specific actions 

that they should take to prevent attacks.19 

Disruption operations against al Qaeda–affiliated cells were launched 

involving 20 countries. Several terrorist operatives were detained by foreign 

governments, possibly disrupting operations in the Gulf and Italy and perhaps 

averting attacks against two or three U.S. embassies. Clarke and others told us 

of a particular concern about possible attacks on the Fourth of July. After it 

passed uneventfully, the CSG decided to maintain the alert.20 

To enlist more international help,Vice President Cheney contacted Saudi 

Crown Prince Abdullah on July 5. Hadley apparently called European coun=

terparts, while Clarke worked with senior officials in the Gulf. In late July, 

because of threats, Italy closed the airspace over Genoa and mounted antiair=

craft batteries at the Genoa airport during the G-8 summit, which President 

Bush attended.21 

At home, the CSG arranged for the CIA to brief intelligence and security 

officials from several domestic agencies. On July 5, representatives from the 

Immigration and Naturalization Service (INS), the FAA, the Coast Guard, the 

Secret Service, Customs, the CIA, and the FBI met with Clarke to discuss the 

current threat. Attendees report that they were told not to disseminate the 

threat information they received at the meeting.They interpreted this direc=

tion to mean that although they could brief their superiors,they could not send 

out advisories to the field.An NSC official recalls a somewhat different empha=

sis,saying that attendees were asked to take the information back to their home 

agencies and “do what you can” with it, subject to classification and distribu=

tion restrictions. A representative from the INS asked for a summary of the 

information that she could share with field offices. She never received one.22 

That same day, the CIA briefed Attorney General Ashcroft on the al Qaeda 

threat, warning that a significant terrorist attack was imminent.Ashcroft was 

told that preparations for multiple attacks were in late stages or already com-
“THE SYSTEM WAS BLINKING RED” 259 

plete and that little additional warning could be expected. The briefing 

addressed only threats outside the United States.23 

The next day, the CIA representative told the CSG that al Qaeda members 

believed the upcoming attack would be “spectacular,” qualitatively different 

from anything they had done to date.24 

Apparently as a result of the July 5 meeting with Clarke, the interagency 

committee on federal building security was tasked to examine security meas=

ures.This committee met on July 9, when 37 officials from 27 agencies and 

organizations were briefed on the “current threat level” in the United States. 

They were told that not only the threat reports from abroad but also the recent 

convictions in the East Africa bombings trial, the conviction of Ahmed 

Ressam,and the just-returned KhobarTowers indictments reinforced the need 

to “exercise extreme vigilance.” Attendees were expected to determine 

whether their respective agencies needed enhanced security measures.25 

On July 18, 2001, the State Department provided a warning to the public 

regarding possible terrorist attacks in the Arabian Peninsula.26 

Acting FBI DirectorThomas Pickard told us he had one of his periodic con=

ference calls with all special agents in charge on July 19. He said one of the 

items he mentioned was the need,in light of increased threat reporting,to have 

evidence response teams ready to move at a moment’s notice, in case of an 

attack.27 He did not task field offices to try to determine whether any plots 

were being considered within the United States or to take any action to dis=

rupt any such plots. 

In mid-July, reporting started to indicate that Bin Ladin’s plans had been 

delayed,maybe for as long as two months, but not abandoned. On July 23, the 

lead item for CSG discussion was still the al Qaeda threat,and it included men=

tion of suspected terrorist travel to the United States.28 

On July 31, an FAA circular appeared alerting the aviation community to 

“reports of possible near-term terrorist operations . . . particularly on the Ara=

bian Peninsula and/or Israel.” It stated that the FAA had no credible evidence 

of specific plans to attack U.S. civil aviation, though it noted that some of the 

“currently active” terrorist groups were known to “plan and train for hijack=

ings”and were able to build and conceal sophisticated explosive devices in luggage and consumer products.29 

Tenet told us that in his world “the system was blinking red.” By late July, 

Tenet said, it could not “get any worse.”30 Not everyone was convinced. Some 

asked whether all these threats might just be deception. On June 30, the SEIB 

contained an article titled “Bin Ladin Threats Are Real.”Yet Hadley told Tenet 

in July that Deputy Secretary of Defense PaulWolfowitz questioned the report=

ing. Perhaps Bin Ladin was trying to study U.S. reactions.Tenet replied that he 

had already addressed the Defense Department’s questions on this point; the 

reporting was convincing.To give a sense of his anxiety at the time, one senior 
260 THE 9/11 COMMISSION REPORT 

official in the Counterterrorist Center told us that he and a colleague were con=

sidering resigning in order to go public with their concerns.31 

The Calm Before the Storm 

On July 27, Clarke informed Rice and Hadley that the spike in intelligence 

about a near-term al Qaeda attack had stopped. He urged keeping readiness 

high during the August vacation period,warning that another report suggested 

an attack had just been postponed for a few months “but will still happen.”32 

On August 1, the FBI issued an advisory that in light of the increased vol=

ume of threat reporting and the upcoming anniversary of the East Africa 

embassy bombings, increased attention should be paid to security planning. It 

noted that although most of the reporting indicated a potential for attacks on 

U.S. interests abroad,the possibility of an attack in the United States could not 

be discounted.33 

On August 3, the intelligence community issued an advisory concluding 

that the threat of impending al Qaeda attacks would likely continue indefi=

nitely. Citing threats in the Arabian Peninsula, Jordan, Israel, and Europe, the 

advisory suggested that al Qaeda was lying in wait and searching for gaps in 

security before moving forward with the planned attacks.34 

During the spring and summer of 2001,President Bush had on several occa=

sions asked his briefers whether any of the threats pointed to the United States. 

Reflecting on these questions,the CIA decided to write a briefing article sum=

marizing its understanding of this danger.Two CIA analysts involved in prepar=

ing this briefing article believed it represented an opportunity to communicate 

their view that the threat of a Bin Ladin attack in the United States remained 

both current and serious.35The result was an article in the August 6 Presiden=

tial Daily Brief titled “Bin Ladin Determined to Strike in US.” It was the 36th 

PDB item briefed so far that year that related to Bin Ladin or al Qaeda, and 

the first devoted to the possibility of an attack in the United States. 

The President told us the August 6 report was historical in nature.President 

Bush said the article told him that al Qaeda was dangerous, which he said he 

had known since he had become President.The President said Bin Ladin had 

long been talking about his desire to attack America. He recalled some oper=

ational data on the FBI, and remembered thinking it was heartening that 70 

investigations were under way.As best he could recollect, Rice had mentioned 

that the Yemenis’ surveillance of a federal building in New York had been 

looked into in May and June, but there was no actionable intelligence. 

He did not recall discussing the August 6 report with the Attorney General 

or whether Rice had done so. He said that if his advisers had told him there 

was a cell in the United States, they would have moved to take care of it.That 

never happened.36 

Although the following day’s SEIB repeated the title of this PDB, it did not 

contain the reference to hijackings, the alert in New York, the alleged casing 
“THE SYSTEM WAS BLINKING RED” 261 

The following is the text of an item from the Presidential Daily Brief received by 

President George W. Bush on August 6, 2001.37 Redacted material is indicated 

by brackets. 

Bin Ladin Determined To Strike in US 

Clandestine, foreign government, and media reports indicate Bin Ladin 

since 1997 has wanted to conduct terrorist attacks in the US. Bin Ladin 

implied in US television interviews in 1997 and 1998 that his followers 

would follow the example of WorldTrade Center bomber RamziYousef 

and “bring the fighting to America.” 

After US missile strikes on his base in Afghanistan in 1998, Bin 

Ladin told followers he wanted to retaliate in Washington,accord=

ing to a [—] service. 

An Egyptian Islamic Jihad (EIJ) operative told an [—] service 

at the same time that Bin Ladin was planning to exploit the oper=

ative’s access to the US to mount a terrorist strike. 

The millennium plotting in Canada in 1999 may have been part of Bin 

Ladin’s first serious attempt to implement a terrorist strike in the US. 

Convicted plotter Ahmed Ressam has told the FBI that he conceived 

the idea to attack Los Angeles International Airport himself,but that Bin 

Ladin lieutenant Abu Zubaydah encouraged him and helped facilitate 

the operation. Ressam also said that in 1998 Abu Zubaydah was plan=

ning his own US attack. 

Ressam says Bin Ladin was aware of the Los Angeles operation. 

Although Bin Ladin has not succeeded, his attacks against the US 

Embassies in Kenya and Tanzania in 1998 demonstrate that he prepares 

operations years in advance and is not deterred by setbacks. Bin Ladin 

associates surveilled our Embassies in Nairobi and Dar es Salaam as early 

as 1993, and some members of the Nairobi cell planning the bombings 

were arrested and deported in 1997. 

Al-Qa’ida members—including some who are US citizens—have resided 

in or traveled to the US for years, and the group apparently maintains a 

support structure that could aid attacks. Two al-Qua’ da members found 
262 THE 9/11 COMMISSION REPORT 

guilty in the conspiracy to bomb our embassies in East Africa were US 

citizens, and a senior EIJ member lived in California in the mid-1990s. 

A clandestine source said in 1998 that a Bin Ladin cell in NewYork 

was recruiting Muslim-American youth for attacks. 

We have not been able to corroborate some of the more sensational threat 

reporting, such as that from a [—] service in 1998 saying that Bin Ladin 

wanted to hijack a US aircraft to gain the release of “Blind Shaykh” 

‘Umar ‘Abd al-Rahman and other US-held extremists. 

Nevertheless, FBI information since that time indicates patterns of 

suspicious activity in this country consistent with preparations for 

hijackings or other types of attacks, including recent surveillance of 

federal buildings in NewYork. 

The FBI is conducting approximately 70 full field investigations 

throughout the US that it considers Bin Ladin-related. CIA and 

the FBI are investigating a call to our Embassy in the UAE in May 

saying that a group of Bin Ladin supporters was in the US plan=

ning attacks with explosives. 

of buildings in NewYork, the threat phoned in to the embassy, or the fact that 

the FBI had approximately 70 ongoing bin Ladin–related investigations.38 No 

CSG or other NSC meeting was held to discuss the possible threat of a strike 

in the United States as a result of this report. 

Late in the month, a foreign service reported that Abu Zubaydah was con=

sidering mounting terrorist attacks in the United States, after postponing pos=

sible operations in Europe. No targets, timing, or method of attack were 

provided.39 

We have found no indication of any further discussion before September 

11 among the President and his top advisers of the possibility of a threat of an 

al Qaeda attack in the United States. DCI Tenet visited President Bush in 

Crawford,Texas, on August 17 and participated in PDB briefings of the Pres=

ident between August 31 (after the President had returned toWashington) and 

September 10. But Tenet does not recall any discussions with the President of 

the domestic threat during this period.40 

Most of the intelligence community recognized in the summer of 2001 that 

the number and severity of threat reports were unprecedented. Many officials 

told us that they knew something terrible was planned, and they were desper=

ate to stop it. Despite their large number, the threats received contained few 
“THE SYSTEM WAS BLINKING RED” 263 

specifics regarding time, place, method, or target. Most suggested that attacks 

were planned against targets overseas; others indicated threats against unspeci=

fied “U.S. interests.” We cannot say for certain whether these reports, as dra=

matic as they were, related to the 9/11 attacks. 

Government Response to the Threats 

National Security Advisor Rice told us that the CSG was the “nerve center” 

for running the crisis, although other senior officials were involved over the 

course of the summer. In addition to his daily meetings with President Bush, 

and weekly meetings to go over other issues with Rice,Tenet was speaking reg=

ularly with Secretary of State Colin Powell and Secretary of Defense Donald 

Rumsfeld. The foreign policy principals routinely talked on the telephone 

every day on a variety of topics.41 

Hadley told us that before 9/11, he and Rice did not feel they had the job 

of coordinating domestic agencies.They felt that Clarke and the CSG (part of 

the NSC) were the NSC’s bridge between foreign and domestic threats.42 

There was a clear disparity in the levels of response to foreign versus domestic threats. Numerous actions were taken overseas to disrupt possible attacks— 

enlisting foreign partners to upset terrorist plans, closing embassies, moving 

military assets out of the way of possible harm.Far less was done domestically— 

in part, surely, because to the extent that specifics did exist, they pertained to 

threats overseas.As noted earlier,a threat against the embassy inYemen quickly 

resulted in its closing.Possible domestic threats were more vague.When reports 

did not specify where the attacks were to take place,officials presumed that they 

would again be overseas, though they did not rule out a target in the United 

States. Each of the FBI threat advisories made this point.43 

Clarke mentioned to National Security Advisor Rice at least twice that al 

Qaeda sleeper cells were likely in the United States. In January 2001, Clarke 

forwarded a strategy paper to Rice warning that al Qaeda had a presence in 

the United States. He noted that two key al Qaeda members in the Jordanian 

cell involved in the millennium plot were naturalized U.S. citizens and that one 

jihadist suspected in the East Africa bombings had “informed the FBI that an 

extensive network of al Qida ‘sleeper agents’ currently exists in the US.” He 

added that Ressam’s abortive December 1999 attack revealed al Qaeda supporters in the United States.44 His analysis, however, was based not on new 

threat reporting but on past experience. 

The September 11 attacks fell into the void between the foreign and domestic threats.The foreign intelligence agencies were watching overseas, alert to 

foreign threats to U.S. interests there.The domestic agencies were waiting for 

evidence of a domestic threat from sleeper cells within the United States. No 

one was looking for a foreign threat to domestic targets.The threat that was 

coming was not from sleeper cells. It was foreign—but from foreigners who 

had infiltrated into the United States. 
264 THE 9/11 COMMISSION REPORT 

A second cause of this disparity in response is that domestic agencies did 

not know what to do,and no one gave them direction.Cressey told us that the 

CSG did not tell the agencies how to respond to the threats.He noted that the 

agencies that were operating overseas did not need direction on how to 

respond; they had experience with such threats and had a “playbook.” In con=

trast,the domestic agencies did not have a game plan.Neither the NSC (includ=

ing the CSG) nor anyone else instructed them to create one.45 

This lack of direction was evident in the July 5 meeting with representa=

tives from the domestic agencies.The briefing focused on overseas threats.The 

domestic agencies were not questioned about how they planned to address the 

threat and were not told what was expected of them. Indeed, as noted earlier, 

they were specifically told they could not issue advisories based on the briefing.46The domestic agencies’ limited response indicates that they did not per=

ceive a call to action. 

Clarke reflected a different perspective in an email to Rice on September 

15, 2001. He summarized the steps taken by the CSG to alert domestic agen=

cies to the possibility of an attack in the United States. Clarke concluded that 

domestic agencies, including the FAA, knew that the CSG believed a major al 

Qaeda attack was coming and could be in the United States. 

Although the FAA had authority to issue security directives mandating new 

security procedures, none of the few that were released during the summer of 

2001 increased security at checkpoints or on board aircraft.The information 

circulars mostly urged air carriers to “exercise prudence” and be alert. Prior to 

9/11, the FAA did present a CD-ROM to air carriers and airport authorities 

describing the increased threat to civil aviation.The presentation mentioned 

the possibility of suicide hijackings but said that “fortunately, we have no indi=

cation that any group is currently thinking in that direction.”47The FAA con=

ducted 27 special security briefings for specific air carriers between May 1, 

2001, and September 11, 2001.Two of these briefings discussed the hijacking 

threat overseas. None discussed the possibility of suicide hijackings or the use 

of aircraft as weapons. No new security measures were instituted.48 

Rice told us she understood that the FBI had tasked its 56 U.S. field offices 

to increase surveillance of suspected terrorists and to reach out to informants 

who might have information about terrorist plots.An NSC staff document at 

the time describes such a tasking as having occurred in late June but does not 

indicate whether it was generated by the NSC or the FBI.Other than the pre=

viously described April 13 communication sent to all FBI field offices, however,the FBI could not find any record of having received such a directive.The 

April 13 document asking field offices to gather information on Sunni 

extremism did not mention any possible threat within the United States and 

did not order surveillance of suspected operatives.The NSC did not specify 

what the FBI’s directives should contain and did not review what had been 

issued earlier.49 
“THE SYSTEM WAS BLINKING RED” 265 

Acting FBI Director Pickard told us that in addition to his July 19 confer=

ence call, he mentioned the heightened terrorist threat in individual calls with 

the special agents in charge of field offices during their annual performance 

review discussions. In speaking with agents around the country, we found lit=

tle evidence that any such concerns had reached FBI personnel beyond the 

NewYork Field Office.50 

The head of counterterrorism at the FBI, Dale Watson, said he had many 

discussions about possible attacks with Cofer Black at the CIA. They had 

expected an attack on July 4.Watson said he felt deeply that something was 

going to happen. But he told us the threat information was “nebulous.” He 

wished he had known more. He wished he had had “500 analysts looking at 

Usama Bin Ladin threat information instead of two.”51 

Attorney General Ashcroft was briefed by the CIA in May and by Pickard 

in early July about the danger. Pickard said he met with Ashcroft once a week 

in late June, through July, and twice in August.There is a dispute regarding 

Ashcroft’s interest in Pickard’s briefings about the terrorist threat situation. 

Pickard told us that after two such briefings Ashcroft told him that he did not 

want to hear about the threats anymore. Ashcroft denies Pickard’s charge. 

Pickard says he continued to present terrorism information during further 

briefings that summer, but nothing further on the “chatter” the U.S. govern=

ment was receiving.52 

The Attorney General told us he asked Pickard whether there was intelli=

gence about attacks in the United States and that Pickard said no. Pickard said 

he replied that he could not assure Ashcroft that there would be no attacks in 

the United States, although the reports of threats were related to overseas tar=

gets.Ashcroft said he therefore assumed the FBI was doing what it needed to 

do. He acknowledged that in retrospect, this was a dangerous assumption. He 

did not ask the FBI what it was doing in response to the threats and did not 

task it to take any specific action.He also did not direct the INS, then still part 

of the Department of Justice, to take any specific action.53 

In sum, the domestic agencies never mobilized in response to the threat. 

They did not have direction, and did not have a plan to institute.The borders 

were not hardened.Transportation systems were not fortified. Electronic sur=

veillance was not targeted against a domestic threat.54 State and local law 

enforcement were not marshaled to augment the FBI’s efforts.The public was 

not warned. 

The terrorists exploited deep institutional failings within our government. 

The question is whether extra vigilance might have turned up an opportu=

nity to disrupt the plot. As seen in chapter 7,al Qaeda’s operatives made mis=

takes. At least two such mistakes created opportunities during 2001, especially 

in late August. 
266 THE 9/11 COMMISSION REPORT 

8.2 LATE LEADS—MIHDHAR, MOUSSAOUI,AND KSM 

In chapter 6 we discussed how intelligence agencies successfully detected some 

of the early travel in the planes operation, picking up the movements of Khalid 

al Mihdhar and identifying him, and seeing his travel converge with someone 

they perhaps could have identified but did not—Nawaf al Hazmi—as well as with 

less easily identifiable people such as Khallad and Abu Bara.These observations 

occurred in December 1999 and January 2000.The trail had been lost in Janu=

ary 2000 without a clear realization that it had been lost,and without much effort 

to pick it up again.Nor had the CIA placed Mihdhar on the State Department’s 

watchlist for suspected terrorists, so that either an embassy or a port of entry 

might take note if Mihdhar showed up again. 

On four occasions in 2001, the CIA, the FBI, or both had apparent oppor=

tunities to refocus on the significance of Hazmi and Mihdhar and reinvigorate 

the search for them.After reviewing those episodes we will turn to the han=

dling of the Moussaoui case and some late leads regarding Khalid Sheikh 

Mohammed. 

January 2001: Identification of Khallad 

Almost one year after the original trail had been lost in Bangkok, the FBI and 

the CIA were working on the investigation of the Cole bombing.They learned 

of the link between a captured conspirator and a person called “Khallad.”They 

also learned that Khallad was a senior security official for Bin Ladin who had 

helped direct the bombing (we introduced Khallad in chapter 5, and returned 

to his role in the Cole bombing in chapter 6).55 

One of the members of the FBI’s investigative team inYemen realized that 

he had heard of Khallad before,from a joint FBI/CIA source four months ear=

lier.The FBI agent obtained from a foreign government a photo of the person 

believed to have directed the Cole bombing. It was shown to the source, and 

he confirmed that the man in that photograph was the same Khallad he had 

described.56 

In December 2000, on the basis of some links associated with Khalid al 

Mihdhar,the CIA’s Bin Ladin unit speculated that Khallad and Khalid al Mihd=

har might be one and the same.57 

The CIA asked that a Kuala Lumpur surveillance photo of Mihdhar be 

shown to the joint source who had identified Khallad. In early January 2001, 

two photographs from the Kuala Lumpur meeting were shown to the source. 

One was a known photograph of Mihdhar, the other a photograph of a then 

unknown subject.The source did not recognize Mihdhar.But he indicated he 

was 90 percent certain that the other individual was Khallad.58 

This meant that Khallad and Mihdhar were two different people. It also 

meant that there was a link between Khallad and Mihdhar, making Mihdhar 

seem even more suspicious.59Yet we found no effort by the CIA to renew the 

long-abandoned search for Mihdhar or his travel companions. 
“THE SYSTEM WAS BLINKING RED” 267 

In addition, we found that the CIA did not notify the FBI of this identifi=

cation.DCITenet and Cofer Black testified before Congress’s Joint Inquiry into 

9/11 that the FBI had access to this identification from the beginning. But 

drawing on an extensive record, including documents that were not available 

to the CIA personnel who drafted that testimony, we conclude this was not 

the case.The FBI’s primary Cole investigators had no knowledge that Khallad 

had been in Kuala Lumpur with Mihdhar and others until after the Septem=

ber 11 attacks.Because the FBI had not been informed in January 2000 about 

Mihdhar’s possession of a U.S. visa, it had not then started looking for him in 

the United States. Because it did not know of the links between Khallad and 

Mihdhar, it did not start looking for him in January 2001.60 

This incident is an example of how day-to-day gaps in information sharing 

can emerge even when there is mutual goodwill.The information was from a 

joint FBI/CIA source who spoke essentially no English and whose languages 

were not understood by the FBI agent on the scene overseas. Issues of travel 

and security necessarily kept short the amount of time spent with the source. 

As a result,the CIA officer usually did not translate either questions or answers 

for his FBI colleague and friend.61 

For interviews without simultaneous translation,the FBI agent on the scene 

received copies of the reports that the CIA disseminated to other agencies 

regarding the interviews. But he was not given access to the CIA’s internal 

operational reports, which contained more detail. It was there—in reporting 

to which FBI investigators did not have access—that information regarding the 

January 2001 identification of Khallad appeared.The CIA officer does not recall 

this particular identification and thus cannot say why it was not shared with 

his FBI colleague. He might not have understood the possible significance of 

the new identification.62 

In June 2000, Mihdhar left California and returned toYemen. It is possible 

that if, in January 2001, the CIA had resumed its search for him, placed him 

on the State Department’s TIPOFF watchlist, or provided the FBI with the 

information, he might have been found—either before or at the time he 

applied for a new visa in June 2001, or when he returned to the United States 

on July 4. 

Spring 2001: Looking Again at Kuala Lumpur 

By mid-May 2001, as the threat reports were surging, a CIA official detailed 

to the International Terrorism Operations Section at the FBI wondered where 

the attacks might occur.We will call him “John.” Recalling the episode about 

the Kuala Lumpur travel of Mihdhar and his associates, “John” searched the 

CIA’s databases for information regarding the travel. On May 15, he and an 

official at the CIA reexamined many of the old cables from early 2000, includ=

ing the information that Mihdhar had a U.S. visa, and that Hazmi had come 

to Los Angeles on January 15, 2000.63 

The CIA official who reviewed the cables took no action regarding them. 
268 THE 9/11 COMMISSION REPORT 

“John,” however, began a lengthy exchange with a CIA analyst,whom we will 

call “Dave,” to figure out what these cables meant. “John” was aware of how 

dangerous Khallad was—at one point calling him a “major league killer.” He 

concluded that “something bad was definitely up.” Despite the U.S. links evi=

dent in this traffic,“John” made no effort to determine whether any of these 

individuals was in the United States. He did not raise that possibility with his 

FBI counterpart. He was focused on Malaysia.64 

“John”described the CIA as an agency that tended to play a“zone defense.” 

He was worrying solely about Southeast Asia, not the United States. In con=

trast, he told us, the FBI tends to play “man-to-man.”65 

Desk officers at the CIA’s Bin Ladin unit did not have “cases” in the same 

sense as an FBI agent who works an investigation from beginning to end.Thus, 

when the trail went cold after the Kuala Lumpur meeting in January 2000,the 

desk officer moved on to different things. By the time the March 2000 cable 

arrived with information that one of the travelers had flown to Los Angeles, 

the case officer was no longer responsible for follow-up.While several individ=

uals at the Bin Ladin unit opened the cable when it arrived in March 2000, no 

action was taken.66 

The CIA’s zone defense concentrated on “where,”not “who.”Had its infor=

mation been shared with the FBI, a combination of the CIA’s zone defense 

and the FBI’s man-to-man approach might have been productive. 

June 2001:The Meeting in New York 

“John’s” review of the Kuala Lumpur meeting did set off some more shar=

ing of information, getting the attention of an FBI analyst whom we will call 

“Jane.” “Jane” was assigned to the FBI’s Cole investigation. She knew that 

another terrorist involved in that operation, Fahd al Quso, had traveled to 

Bangkok in January 2000 to give money to Khallad.67 

“Jane” and the CIA analyst, “Dave,” had been working together on Colerelated issues. Chasing Quso’s trail, “Dave” suggested showing some photographs to FBI agents in NewYork who were working on the Cole case and had 

interviewed Quso.68 

“John” gave three Kuala Lumpur surveillance pictures to “Jane” to show to 

the New York agents. She was told that one of the individuals in the photographs was someone named Khalid al Mihdhar. She did not know why the 

photographs had been taken or why the Kuala Lumpur travel might be signif=

icant, and she was not told that someone had identified Khallad in the photo=

graphs.When “Jane” did some research in a database for intelligence reports, 

Intelink,she found the original NSA reports on the planning for the meeting. 

Because the CIA had not disseminated reports on its tracking of Mihdhar, 

“Jane”did not pull up any information about Mihdhar’s U.S.visa or about travel 

to the United States by Hazmi or Mihdhar.69 

“Jane,”“Dave,” and an FBI analyst who was on detail to the CIA’s Bin Ladin 
“THE SYSTEM WAS BLINKING RED” 269 

unit went to NewYork on June 11 to meet with the agents about the Cole case. 

“Jane” brought the surveillance pictures. At some point in the meeting she 

showed the photographs to the agents and asked whether they recognized 

Quso in any of them. The agents asked questions about the photographs— 

Why were they taken? Why were these people being followed? Where are the 

rest of the photographs?70 

The only information “Jane” had about the meeting—other than the pho=

tographs—were the NSA reports that she had found on Intelink.These reports, 

however, contained caveats that their contents could not be shared with crim=

inal investigators without the permission of the Justice Department’s Office of 

Intelligence Policy and Review (OIPR).Therefore “Jane” concluded that she 

could not pass on information from those reports to the agents.This decision 

was potentially significant, because the signals intelligence she did not share 

linked Mihdhar to a suspected terrorist facility in the Middle East.The agents 

would have established a link to the suspected facility from their work on the 

embassy bombings case.This link would have made them very interested in 

learning more about Mihdhar.71 The sad irony is that the agents who found 

the source were being kept from obtaining the fruits of their own work. 

“Dave,” the CIA analyst, knew more about the Kuala Lumpur meeting.He 

knew that Mihdhar possessed a U.S. visa,that his visa application indicated that 

he intended to travel to New York, that Hazmi had traveled to Los Angeles, 

and that a source had put Mihdhar in the company of Khallad. No one at the 

meeting asked him what he knew; he did not volunteer anything. He told 

investigators that as a CIA analyst, he was not authorized to answer FBI ques=

tions regarding CIA information.“Jane” said she assumed that if “Dave” knew 

the answers to questions, he would have volunteered them. The New York 

agents left the meeting without obtaining information that might have started 

them looking for Mihdhar.72 

Mihdhar had been a weak link in al Qaeda’s operational planning. He had 

left the United States in June 2000, a mistake KSM realized could endanger 

the entire plan—for to continue with the operation, Mihdhar would have to 

travel to the United States again.And unlike other operatives,Mihdhar was not 

“clean”: he had jihadist connections. It was just such connections that had 

brought him to the attention of U.S. officials. 

Nevertheless, in this case KSM’s fears were not realized.Mihdhar received 

a new U.S. visa two days after the CIA-FBI meeting in New York. He flew 

to New York City on July 4. No one was looking for him. 

August 2001:The Search for Mihdhar and Hazmi Begins and Fails 

During the summer of 2001 “John,” following a good instinct but not as part 

of any formal assignment, asked “Mary,” an FBI analyst detailed to the CIA’s 

Bin Ladin unit,to review all the Kuala Lumpur materials one more time. She 

had been at the New York meeting with “Jane” and “Dave” but had not 
270 THE 9/11 COMMISSION REPORT 

looked into the issues yet herself.“John” asked her to do the research in her 

free time.73 

“Mary” began her work on July 24.That day, she found the cable reporting 

that Mihdhar had a visa to the United States.A week later,she found the cable 

reporting that Mihdhar’s visa application—what was later discovered to be his 

first application—listed New York as his destination. On August 21, she 

located the March 2000 cable that “noted with interest”that Hazmi had flown 

to Los Angeles in January 2000. She immediately grasped the significance of 

this information.74 

“Mary” and “Jane” promptly met with an INS representative at FBI headquarters. On August 22, the INS told them that Mihdhar had entered the 

United States on January 15, 2000, and again on July 4, 2001. “Jane” and 

“Mary” also learned that there was no record that Hazmi had left the coun=

try since January 2000, and they assumed he had left with Mihdhar in June 

2000. They decided that if Mihdhar was in the United States, he should be 

found.75 

They divided up the work.“Mary” asked the Bin Ladin unit to draft a cable 

requesting that Mihdhar and Hazmi be put on the TIPOFF watchlist. Both 

Hazmi and Mihdhar were added to this watchlist on August 24.76 

“Jane” took responsibility for the search effort inside the United States.As 

the information indicated that Mihdhar had last arrived in NewYork,she began 

drafting what is known as a lead for the FBI’s New York Field Office. A lead 

relays information from one part of the FBI to another and requests that a par=

ticular action be taken. She called an agent in NewYork to give him a “headsup” on the matter, but her draft lead was not sent until August 28. Her email 

told the New York agent that she wanted him to get started as soon as possi=

ble, but she labeled the lead as “Routine”—a designation that informs the 

receiving office that it has 30 days to respond.77 

The agent who received the lead forwarded it to his squad supervisor.That 

same day, the supervisor forwarded the lead to an intelligence agent to open 

an intelligence case—an agent who thus was behind “the wall” keeping FBI 

intelligence information from being shared with criminal prosecutors.He also 

sent it to the Cole case agents and an agent who had spent significant time in 

Malaysia searching for another Khalid: Khalid Sheikh Mohammad.78 

The suggested goal of the investigation was to locate Mihdhar, determine 

his contacts and reasons for being in the United States, and possibly conduct 

an interview. Before sending the lead,“Jane” had discussed it with “John,” the 

CIA official on detail to the FBI. She had also checked with the acting head 

of the FBI’s Bin Ladin unit. The discussion seems to have been limited to 

whether the search should be classified as an intelligence investigation or as a 

criminal one.It appears that no one informed higher levels of management in 

either the FBI or CIA about the case.79 There is no evidence that the lead, or 

the search for these terrorist suspects, was substantively discussed at any level 
“THE SYSTEM WAS BLINKING RED” 271 

above deputy chief of a section within the Counterterrorism Division at FBI 

headquarters. 

One of the Cole case agents read the lead with interest,and contacted“Jane” 

to obtain more information.“Jane”argued,however,that because the agent was 

designated a “criminal” FBI agent, not an intelligence FBI agent, the wall kept 

him from participating in any search for Mihdhar. In fact, she felt he had to 

destroy his copy of the lead because it contained NSA information from reports 

that included caveats ordering that the information not be shared without 

OIPR’s permission.The agent asked “Jane” to get an opinion from the FBI’s 

National Security Law Unit (NSLU) on whether he could open a criminal 

case on Mihdhar.80 

“Jane” sent an email to the Cole case agent explaining that according to the 

NSLU, the case could be opened only as an intelligence matter, and that if 

Mihdhar was found,only designated intelligence agents could conduct or even 

be present at any interview. She appears to have misunderstood the complex 

rules that could apply to this situation.81 

The FBI agent angrily responded: 

Whatever has happened to this—someday someone will die—and wall 

or not—the public will not understand why we were not more effective 

and throwing every resource we had at certain “problems.” 

Let’s hope the National Security Law Unit will stand behind their 

decisions then, especially since the biggest threat to us now,UBL, is get=

ting the most “protection.” 

“Jane” replied that she was not making up the rules; she claimed that they 

were in the relevant manual and “ordered by the [FISA] Court and every office 

of the FBI is required to follow them including FBI NY.”82 

It is now clear that everyone involved was confused about the rules govern=

ing the sharing and use of information gathered in intelligence channels. 

Because Mihdhar was being sought for his possible connection to or knowl=

edge of the Cole bombing, he could be investigated or tracked under the exist=

ing Cole criminal case.No new criminal case was needed for the criminal agent 

to begin searching for Mihdhar.And as NSA had approved the passage of its 

information to the criminal agent, he could have conducted a search using all 

available information. As a result of this confusion, the criminal agents who 

were knowledgeable about al Qaeda and experienced with criminal investiga=

tive techniques, including finding suspects and possible criminal charges, were 

thus excluded from the search.83 

The search was assigned to one FBI agent, and it was his very first coun=

terterrorism lead.Because the lead was “routine,”he was given 30 days to open 

an intelligence case and make some unspecified efforts to locate Mihdhar. He 

started the process a few days later. He checked local New York databases for 
272 THE 9/11 COMMISSION REPORT 

criminal record and driver’s license information and checked the hotel listed 

on Mihdhar’s U.S. entry form. Finally, on September 11, the agent sent a lead 

to Los Angeles, because Mihdhar had initially arrived in Los Angeles in Janu=

ary 2000.84 

We believe that if more resources had been applied and a significantly dif=

ferent approach taken, Mihdhar and Hazmi might have been found.They had 

used their true names in the United States. Still, the investigators would have 

needed luck as well as skill to find them prior to September 11 even if such 

searches had begun as early as August 23, when the lead was first drafted.85 

Many FBI witnesses have suggested that even if Mihdhar had been found, 

there was nothing the agents could have done except follow him onto the 

planes.We believe this is incorrect.Both Hazmi and Mihdhar could have been 

held for immigration violations or as material witnesses in the Cole bombing 

case.Investigation or interrogation of them,and investigation of their travel and 

financial activities, could have yielded evidence of connections to other par=

ticipants in the 9/11 plot.The simple fact of their detention could have derailed 

the plan. In any case, the opportunity did not arise. 

Phoenix Memo 

The Phoenix memo was investigated thoroughly by the Joint Inquiry and the 

Department of Justice Inspector General.86We will recap it briefly here.In July 

2001, an FBI agent in the Phoenix field office sent a memo to FBI headquar=

ters and to two agents on international terrorism squads in the NewYork Field 

Office,advising of the“possibility of a coordinated effort by Usama Bin Ladin” 

to send students to the United States to attend civil aviation schools.The agent 

based his theory on the“inordinate number of individuals of investigative inter=

est” attending such schools in Arizona.87 

The agent made four recommendations to FBI headquarters: to compile a 

list of civil aviation schools, establish liaison with those schools, discuss his the=

ories about Bin Ladin with the intelligence community, and seek authority to 

obtain visa information on persons applying to flight schools. His recommen=

dations were not acted on.His memo was forwarded to one field office. Man=

agers of the Usama Bin Ladin unit and the Radical Fundamentalist unit at FBI 

headquarters were addressees, but they did not even see the memo until after 

September 11. No managers at headquarters saw the memo before September 

11,and the NewYork Field Office took no action.88 

As its author told investigators, the Phoenix memo was not an alert about 

suicide pilots. His worry was more about a Pan Am Flight 103 scenario in 

which explosives were placed on an aircraft.The memo’s references to aviation 

training were broad,including aeronautical engineering.89 If the memo had been 

distributed in a timely fashion and its recommendations acted on promptly, we 

do not believe it would have uncovered the plot. It might well, however, have 

sensitized the FBI so that it might have taken the Moussaoui matter more seri=

ously the next month. 
“THE SYSTEM WAS BLINKING RED” 273 

Zacarias Moussaoui 

On August 15,2001,the Minneapolis FBI Field Office initiated an intelligence 

investigation on Zacarias Moussaoui.As mentioned in chapter 7,he had entered 

the United States in February 2001, and had begun flight lessons at Airman 

Flight School in Norman, Oklahoma. He resumed his training at the Pan Am 

International Flight Academy in Eagan, Minnesota, starting on August 13. He 

had none of the usual qualifications for flight training on Pan Am’s Boeing 747 

flight simulators. He said he did not intend to become a commercial pilot but 

wanted the training as an “ego boosting thing.” Moussaoui stood out because, 

with little knowledge of flying, he wanted to learn how to “take off and land” 

a Boeing 747.90 

The agent in Minneapolis quickly learned that Moussaoui possessed jihadist 

beliefs. Moreover, Moussaoui had $32,000 in a bank account but did not provide a plausible explanation for this sum of money.He had traveled to Pakistan 

but became agitated when asked if he had traveled to nearby countries while 

in Pakistan (Pakistan was the customary route to the training camps in 

Afghanistan).He planned to receive martial arts training,and intended to pur=

chase a global positioning receiver. The agent also noted that Moussaoui 

became extremely agitated whenever he was questioned regarding his religious 

beliefs.The agent concluded that Moussaoui was “an Islamic extremist prepar=

ing for some future act in furtherance of radical fundamentalist goals.”He also 

believed Moussaoui’s plan was related to his flight training.91 

Moussaoui can be seen as an al Qaeda mistake and a missed opportunity. 

An apparently unreliable operative, he had fallen into the hands of the FBI. As 

discussed in chapter 7, Moussaoui had been in contact with and received 

money from Ramzi Binalshibh. If Moussaoui had been connected to al 

Qaeda, questions should instantly have arisen about a possible al Qaeda plot 

that involved piloting airliners,a possibility that had never been seriously ana=

lyzed by the intelligence community. 

The FBI agent who handled the case in conjunction with the INS repre=

sentative on the Minneapolis Joint Terrorism Task Force suspected that Mous=

saoui might be planning to hijack a plane. Minneapolis and FBI headquarters 

debated whether Moussaoui should be arrested immediately or surveilled to 

obtain additional information. Because it was not clear whether Moussaoui 

could be imprisoned,the FBI case agent decided the most important thing was 

to prevent Moussaoui from obtaining any further training that he could use to 

carry out a potential attack.92 

As a French national who had overstayed his visa, Moussaoui could be 

detained immediately. The INS arrested Moussaoui on the immigration viola=

tion.A deportation order was signed on August 17, 2001.93 

The agents in Minnesota were concerned that the U.S.Attorney’s Office in 

Minneapolis would find insufficient probable cause of a crime to obtain a crim=

inal warrant to search Moussaoui’s laptop computer.94Agents at FBI headquar=

ters believed there was insufficient probable cause. Minneapolis therefore 
274 THE 9/11 COMMISSION REPORT 

sought a special warrant under the Foreign Intelligence Surveillance Act to 

conduct the search (we introduced FISA in chapter 3). 

To do so, however, the FBI needed to demonstrate probable cause that 

Moussaoui was an agent of a foreign power, a demonstration that was not 

required to obtain a criminal warrant but was a statutory requirement for a 

FISA warrant.95The case agent did not have sufficient information to connect 

Moussaoui to a “foreign power,”so he reached out for help,in the United States 

and overseas. 

The FBI agent’s August 18 message requested assistance from the FBI legal 

attaché in Paris. Moussaoui had lived in London, so the Minneapolis agent 

sought assistance from the legal attaché there as well. By August 24, the Min=

neapolis agent had also contacted an FBI detailee and a CIA desk officer at the 

Counterterrorist Center about the case.96 

The FBI legal attaché’s office in Paris first contacted the French government 

on August 16 or 17, shortly after speaking to the Minneapolis case agent on 

the telephone. On August 22 and 27, the French provided information that 

made a connection between Moussaoui and a rebel leader in Chechnya,Ibn al 

Khattab.This set off a spirited debate between the Minneapolis Field Office, 

FBI headquarters,and the CIA as to whether the Chechen rebels and Khattab 

were sufficiently associated with a terrorist organization to constitute a “for=

eign power” for purposes of the FISA statute.FBI headquarters did not believe 

this was good enough, and its National Security Law Unit declined to submit 

a FISA application.97 

After receiving the written request for assistance, the legal attaché in London had promptly forwarded it to his counterparts in the British government, 

hand-delivering the request on August 21. On August 24, the CIA also sent a 

cable to London and Paris regarding “subjects involved in suspicious 747 flight 

training” that described Moussaoui as a possible “suicide hijacker.” On August 

28, the CIA sent a request for information to a different service of the British 

government; this communication warned that Moussaoui might be expelled 

to Britain by the end of August.The FBI office in London raised the matter 

briefly with British officials as an aside, after a meeting about a more urgent 

matter on September 3, and sent the British service a written update on Sep=

tember 5.The case was not handled by the British as a priority amid a large 

number of other terrorist-related inquiries.98 

On September 4,the FBI sent a teletype to the CIA,the FAA,the Customs 

Service, the State Department, the INS, and the Secret Service summarizing 

the known facts regarding Moussaoui. It did not report the case agent’s per=

sonal assessment that Moussaoui planned to hijack an airplane. It did contain 

the FAA’s comment that it was not unusual for Middle Easterners to attend 

flight training schools in the United States.99 

Although the Minneapolis agents wanted to tell the FAA from the begin=

ning about Moussaoui, FBI headquarters instructed Minneapolis that it could 
“THE SYSTEM WAS BLINKING RED” 275 

not share the more complete report the case agent had prepared for the FAA. 

The Minneapolis supervisor sent the case agent in person to the local FAA 

office to fill in what he thought were gaps in the FBI headquarters teletype.100 

No FAA actions seem to have been taken in response. 

There was substantial disagreement between Minneapolis agents and FBI 

headquarters as to what Moussaoui was planning to do. In one conversation 

between a Minneapolis supervisor and a headquarters agent, the latter com=

plained that Minneapolis’s FISA request was couched in a manner intended to 

get people “spun up.”The supervisor replied that was precisely his intent. He 

said he was “trying to keep someone from taking a plane and crashing into the 

World Trade Center.” The headquarters agent replied that this was not going 

to happen and that they did not know if Moussaoui was a terrorist.101 

There is no evidence that either FBI Acting Director Pickard or Assistant 

Director for Counterterrorism DaleWatson was briefed on the Moussaoui case 

prior to 9/11.Michael Rolince,the FBI assistant director heading the Bureau’s 

InternationalTerrorism Operations Section (ITOS),recalled being told about 

Moussaoui in two passing hallway conversations but only in the context that 

he might be receiving telephone calls from Minneapolis complaining about 

how headquarters was handling the matter. He never received such a call. 

Although the acting special agent in charge of Minneapolis called the ITOS 

supervisors to discuss the Moussaoui case on August 27, he declined to go up 

the chain of command at FBI headquarters and call Rolince.102 

On August 23,DCI Tenet was briefed about the Moussaoui case in a brief=

ing titled “Islamic Extremist Learns to Fly.”103 Tenet was also told that Mous=

saoui wanted to learn to fly a 747, paid for his training in cash, was interested 

to learn the doors do not open in flight, and wanted to fly a simulated flight 

from London to NewYork. He was told that the FBI had arrested Moussaoui 

because of a visa overstay and that the CIA was working the case with the FBI. 

Tenet told us that no connection to al Qaeda was apparent to him at the time. 

Seeing it as an FBI case,he did not discuss the matter with anyone at theWhite 

House or the FBI.No connection was made between Moussaoui’s presence in 

the United States and the threat reporting during the summer of 2001.104 

On September 11,after the attacks,the FBI office in London renewed their 

appeal for information about Moussaoui. In response to U.S. requests, the 

British government supplied some basic biographical information about 

Moussaoui.The British government informed us that it also immediately tasked 

intelligence collection facilities for information about Moussaoui.On Septem=

ber 13, the British government received new,sensitive intelligence that Mous=

saoui had attended an al Qaeda training camp in Afghanistan. It passed this 

intelligence to the United States on the same day. Had this information been 

available in late August 2001, the Moussaoui case would almost certainly have 

received intense, high-level attention.105 

The FBI also learned after 9/11 that the millennium terrorist Ressam,who 
276 THE 9/11 COMMISSION REPORT 

by 2001 was cooperating with investigators, recognized Moussaoui as someone who had been in the Afghan camps.106 As mentioned above, before 9/11 

the FBI agents in Minneapolis had failed to persuade supervisors at headquar=

ters that there was enough evidence to seek a FISA warrant to search Mous=

saoui’s computer hard drive and belongings. Either the British information or 

the Ressam identification would have broken the logjam. 

A maximum U.S. effort to investigate Moussaoui conceivably could have 

unearthed his connections to Binalshibh. Those connections might have 

brought investigators to the core of the 9/11 plot.The Binalshibh connection 

was recognized shortly after 9/11, though it was not an easy trail to find. Dis=

covering it would have required quick and very substantial cooperation from 

the German government, which might well have been difficult to obtain. 

However, publicity about Moussaoui’s arrest and a possible hijacking threat 

might have derailed the plot.107With time, the search for Mihdhar and Hazmi 

and the investigation of Moussaoui might also have led to a breakthrough that 

would have disrupted the plot. 

Khalid Sheikh Mohammed 

Another late opportunity was presented by a confluence of information 

regarding Khalid Sheikh Mohammed received by the intelligence community 

in the summer of 2001.The possible links between KSM, Moussaoui, and an 

individual only later identified as Ramzi Binalshibh would remain undiscov=

ered, however. 

Although we readily equate KSM with al Qaeda today,this was not the case 

before 9/11.KSM, who had been indicted in January 1996 for his role in the 

Manila air plot, was seen primarily as another freelance terrorist, associated 

with Ramzi Yousef. Because the links between KSM and Bin Ladin or al 

Qaeda were not recognized at the time, responsibility for KSM remained in 

the small Islamic Extremist Branch of the Counterterrorist Center, not in the 

Bin Ladin unit. 

Moreover, because KSM had already been indicted, he became targeted 

for arrest. In 1997, the Counterterrorist Center added a Renditions Branch 

to help find wanted fugitives. Responsibility for KSM was transferred to this 

branch, which gave the CIA a “man-to-man” focus but was not an analyti=

cal unit.When subsequent information came, more critical for analysis than 

for tracking, no unit had the job of following up on what the information 

might mean.108 

For example, in September 2000, a source had reported that an individual 

named Khalid al-Shaykh al-Ballushi was a key lieutenant in al Qaeda. AlBallushi means “from Baluchistan,” and KSM is from Baluchistan. Recogniz=

ing the possible significance of this information, the Bin Ladin unit sought 

more information.When no information was forthcoming,the Bin Ladin unit 
“THE SYSTEM WAS BLINKING RED” 277 

dropped the matter.109 When additional pieces of the puzzle arrived in the 

spring and summer of 2001, they were not put together. 

The first piece of the puzzle concerned some intriguing information asso=

ciated with a person known as “Mukhtar” that the CIA had begun analyzing 

in April 2001.The CIA did not know who Mukhtar was at the time—only 

that he associated with al Qaeda lieutenant Abu Zubaydah and that, based on 

the nature of the information, he was evidently involved in planning possible 

terrorist activities.110 

The second piece of the puzzle was some alarming information regarding 

KSM.On June 12, 2001,a CIA report said that “Khaled”was actively recruiting 

people to travel outside Afghanistan, including to the United States where col=

leagues were reportedly already in the country to meet them, to carry out 

terrorist-related activities for Bin Ladin. CIA headquarters presumed from the 

details of the reporting that this person was Khalid Sheikh Mohammed.In July, 

the same source was shown a series of photographs and identified a photograph 

of Khalid Sheikh Mohammed as the Khaled he had previously discussed.111 

The final piece of the puzzle arrived at the CIA’s Bin Ladin unit on August 

28 in a cable reporting that KSM’s nickname was Mukhtar. No one made the 

connection to the reports about Mukhtar that had been circulated in the 

spring.This connection might also have underscored concern about the June 

reporting that KSM was recruiting terrorists to travel,including to the United 

States. Only after 9/11 would it be discovered that Muhktar/KSM had com=

municated with a phone that was used by Binalshibh,and that Binalshibh had 

used the same phone to communicate with Moussaoui, as discussed in chap=

ter 7.As in the Moussaoui situation already described, the links to Binalshibh 

might not have been an easy trail to find and would have required substantial 

cooperation from the German government. But time was short, and running 

out.112 

Time Runs Out 

As Tenet told us, “the system was blinking red” during the summer of 2001. 

Officials were alerted across the world.Many were doing everything they pos=

sibly could to respond to the threats. 

Yet no one working on these late leads in the summer of 2001 connected 

the case in his or her in-box to the threat reports agitating senior officials and 

being briefed to the President.Thus, these individual cases did not become 

national priorities.As the CIA supervisor “John” told us, no one looked at the 

bigger picture; no analytic work foresaw the lightning that could connect the 

thundercloud to the ground.113 

We see little evidence that the progress of the plot was disturbed by any gov=

ernment action. The U.S. government was unable to capitalize on mistakes 

made by al Qaeda.Time ran out. 
9 

HEROISM AND 

HORROR 

9.1 PREPAREDNESS AS OF SEPTEMBER 11 

Emergency response is a product of preparedness.On the morning of Septem=


ber 11, 2001, the last best hope for the community of people working in or


visiting theWorldTrade Center rested not with national policymakers but with


private firms and local public servants,especially the first responders:fire,police,


emergency medical service, and building safety professionals.


Building Preparedness


The World Trade Center. The World Trade Center (WTC) complex was


built for the PortAuthority of NewYork and New Jersey. Construction began


in 1966,and tenants began to occupy its space in 1970.The Twin Towers came


to occupy a unique and symbolic place in the culture of New York City and


America.


TheWTC actually consisted of seven buildings, including one hotel,spread 

across 16 acres of land.The buildings were connected by an underground mall 

(the concourse).The Twin Towers (1 WTC, or the North Tower,and 2 WTC, 

or the South Tower) were the signature structures, containing 10.4 million 

square feet of office space. Both towers had 110 stories, were about 1,350 feet 

high, and were square; each wall measured 208 feet in length. On any given 

workday, up to 50,000 office workers occupied the towers,and 40,000 people 

passed through the complex.1 

Each tower contained three central stairwells,which ran essentially from top 

to bottom, and 99 elevators. Generally, elevators originating in the lobby ran 

to “sky lobbies” on higher floors,where additional elevators carried passengers 

to the tops of the buildings.2 

Stairwells A and C ran from the 110th floor to the raised mezzanine level 

of the lobby. Stairwell B ran from the 107th floor to level B6, six floors below 

ground, and was accessible from the West Street lobby level, which was one 

278 
HEROISM AND HORROR 279 

The World Trade Center Complex as of 9/11 

Rendering by Marco Crupi 

floor below the mezzanine.All three stairwells ran essentially straight up and 

down, except for two deviations in stairwells A and C where the staircase jut=

ted out toward the perimeter of the building. On the upper and lower bound=

aries of these deviations were transfer hallways contained within the stairwell 

proper.Each hallway contained smoke doors to prevent smoke from rising from 

lower to upper portions of the building; they were kept closed but not locked. 

Doors leading from tenant space into the stairwells were never kept locked; 

reentry from the stairwells was generally possible on at least every fourth floor.3 

Doors leading to the roof were locked.There was no rooftop evacuation 

plan.The roofs of both the North Tower and the South Tower were sloped 

and cluttered surfaces with radiation hazards,making them impractical for hel=

icopter landings and as staging areas for civilians.Although the South Tower 

roof had a helipad, it did not meet 1994 Federal Aviation Administration 

guidelines.4 

The 1993 Terrorist Bombing of the WTC and the Port Authority’s 

Response. Unlike most of America,NewYork City and specifically theWorld 
280 THE 9/11 COMMISSION REPORT 

Trade Center had been the target of terrorist attacks before 9/11.At 12:18 P.M. 

on February 26, 1993, a 1,500-pound bomb stashed in a rental van was deto=

nated on a parking garage ramp beneath theTwinTowers.The explosion killed 

six people, injured about 1,000 more,and exposed vulnerabilities in the World 

Trade Center’s and the city’s emergency preparedness.5 

The towers lost power and communications capability. Generators had to 

be shut down to ensure safety, and elevators stopped.The public-address sys=

tem and emergency lighting systems failed. The unlit stairwells filled with 

smoke and were so dark as to be impassable.Rescue efforts by the Fire Depart=

ment of New York (FDNY) were hampered by the inability of its radios to 

function in buildings as large as the Twin Towers.The 911 emergency call sys=

tem was overwhelmed.The general evacuation of the towers’occupants via the 

stairwells took more than four hours.6 

Several small groups of people who were physically unable to descend the 

stairs were evacuated from the roof of the South Tower by New York Police 

Department (NYPD) helicopters. At least one person was lifted from the 

North Tower roof by the NYPD in a dangerous helicopter rappel operation— 

15 hours after the bombing. General knowledge that these air rescues had 

occurred appears to have left a number of civilians who worked in the Twin 

Towers with the false impression that helicopter rescues were part of theWTC 

evacuation plan and that rescue from the roof was a viable,if not favored,option 

for those who worked on upper floors.Although they were considered after 

1993, helicopter evacuations in fact were not incorporated into the WTC fire 

safety plan.7 

To address the problems encountered during the response to the 1993 

bombing, the Port Authority spent an initial $100 million to make physical, 

structural,and technological improvements to the WTC,as well as to enhance 

its fire safety plan and reorganize and bolster its fire safety and security staffs.8 

Substantial enhancements were made to power sources and exits. Fluores=

cent signs and markings were added in and near stairwells.The Port Authority 

also installed a sophisticated computerized fire alarm system with redundant 

electronics and control panels,and state-of-the-art fire command stations were 

placed in the lobby of each tower.9 

To manage fire emergency preparedness and operations,the PortAuthority 

created the dedicated position of fire safety director.The director supervised a 

team of deputy fire safety directors, one of whom was on duty at the fire com=

mand station in the lobby of each tower at all times.He or she would be respon=

sible for communicating with building occupants during an emergency.10 

The Port Authority also sought to prepare civilians better for future emer=

gencies. Deputy fire safety directors conducted fire drills at least twice a year, 

with advance notice to tenants.“Fire safety teams” were selected from among 

civilian employees on each floor and consisted of a fire warden,deputy fire wardens, and searchers.The standard procedure for fire drills was for fire wardens 
HEROISM AND HORROR 281 

to lead co-workers in their respective areas to the center of the floor, where 

they would use the emergency intercom phone to obtain specific information 

on how to proceed. Some civilians have told us that their evacuation on Sep=

tember 11 was greatly aided by changes and training implemented by the Port 

Authority in response to the 1993 bombing.11 

But during these drills, civilians were not directed into the stairwells,or pro=

vided with information about their configuration and about the existence of 

transfer hallways and smoke doors. Neither full nor partial evacuation drills 

were held. Moreover, participation in drills that were held varied greatly from 

tenant to tenant. In general, civilians were never told not to evacuate up.The 

standard fire drill announcement advised participants that in the event of an 

actual emergency, they would be directed to descend to at least three floors 

below the fire. Most civilians recall simply being taught to await the instruc=

tions that would be provided at the time of an emergency. Civilians were not 

informed that rooftop evacuations were not part of the evacuation plan,or that 

doors to the roof were kept locked.The Port Authority acknowledges that it 

had no protocol for rescuing people trapped above a fire in the towers.12 

Six weeks before the September 11 attacks, control of the WTC was trans=

ferred by net lease to a private developer, Silverstein Properties. Select Port 

Authority employees were designated to assist with the transition. Others 

remained on-site but were no longer part of the official chain of command. 

However, on September 11, most Port Authority World Trade Department 

employees—including those not on the designated “transition team”— 

reported to their regular stations to provide assistance throughout the morn=

ing.Although Silverstein Properties was in charge of the WTC on September 

11, the WTC fire safety plan remained essentially the same.13 

Preparedness of First Responders 

On 9/11,the principal first responders were from the Fire Department of New 

York,the NewYork Police Department,the PortAuthority Police Department 

(PAPD), and the Mayor’s Office of Emergency Management (OEM). 

Port Authority Police Department. On September 11, 2001, the Port 

Authority of NewYork and New Jersey Police Department consisted of 1,331 

officers, many of whom were trained in fire suppression methods as well as in 

law enforcement.The PAPD was led by a superintendent.There was a sepa=

rate PAPD command for each of the Port Authority’s nine facilities, including 

the World Trade Center.14 

Most Port Authority police commands used ultra-high-frequency radios. 

Although all the radios were capable of using more than one channel, most 

PAPD officers used one local channel.The local channels were low-wattage 

and worked only in the immediate vicinity of that command.The PAPD also 

had an agencywide channel, but not all commands could access it.15 
282 THE 9/11 COMMISSION REPORT 

As of September 11, the Port Authority lacked any standard operating pro=

cedures to govern how officers from multiple commands would respond to and 

then be staged and utilized at a major incident at the WTC.In particular,there 

were no standard operating procedures covering how different commands 

should communicate via radio during such an incident. 

The New York Police Department. The 40,000-officer NYPD was 

headed by a police commissioner,whose duties were not primarily operational 

but who retained operational authority. Much of the NYPD’s operational 

activities were run by the chief of department. In the event of a major emer=

gency,a leading role would be played by the Special Operations Division.This 

division included the Aviation Unit,which provided helicopters for surveys and 

rescues,and the Emergency Service Unit (ESU),which carried out specialized 

rescue missions.The NYPD had specific and detailed standard operating pro=

cedures for the dispatch of officers to an incident, depending on the incident’s 

magnitude.16 

The NYPD precincts were divided into 35 different radio zones,with a cen=

tral radio dispatcher assigned to each.In addition,there were several radio chan=

nels for citywide operations. Officers had portable radios with 20 or more 

available channels, so that the user could respond outside his or her precinct. 

ESU teams also had these channels but at an operation would use a separate 

point-to-point channel (which was not monitored by a dispatcher).17 

The NYPD also supervised the city’s 911 emergency call system. Its 

approximately 1,200 operators, radio dispatchers, and supervisors were civil=

ian employees of the NYPD. They were trained in the rudiments of emer=

gency response.When a 911 call concerned a fire, it was transferred to FDNY 

dispatch.18 

The Fire Department of New York. The 11,000-member FDNY was 

headed by a fire commissioner who, unlike the police commissioner, lacked 

operational authority. Operations were headed by the chief of department— 

the sole five-star chief.19 

The FDNY was organized in nine separate geographic divisions.Each divi=

sion was further divided into between four to seven battalions. Each battalion 

contained typically between three and four engine companies and two to four 

ladder companies.In total,the FDNY had 205 engine companies and 133 lad=

der companies. On-duty ladder companies consisted of a captain or lieutenant 

and five firefighters; on-duty engine companies consisted of a captain or lieutenant and normally four firefighters.Ladder companies’ primary function was 

to conduct rescues; engine companies focused on extinguishing fires.20 

The FDNY’s Specialized Operations Command (SOC) contained a lim=

ited number of units that were of particular importance in responding to a 

terrorist attack or other major incident.The department’s five rescue compa=

nies and seven squad companies performed specialized and highly risky res=

cue operations.21 
HEROISM AND HORROR 283 

The logistics of fire operations were directed by Fire Dispatch Operations 

Division,which had a center in each of the five boroughs.All 911 calls concern=

ing fire emergencies were transferred to FDNY dispatch.22 

As of September 11,FDNY companies and chiefs responding to a fire used 

analog,point-to-point radios that had six normal operating channels.Typically, 

the companies would operate on the same tactical channel, which chiefs on 

the scene would monitor and use to communicate with the firefighters.Chiefs 

at a fire operation also would use a separate command channel.Because these 

point-to-point radios had weak signal strength, communications on them 

could be heard only by other FDNY personnel in the immediate vicinity. In 

addition, the FDNY had a dispatch frequency for each of the five boroughs; 

these were not point-to-point channels and could be monitored from around 

the city.23 

The FDNY’s radios performed poorly during the 1993 WTC bombing for 

two reasons. First, the radios signals often did not succeed in penetrating the 

numerous steel and concrete floors that separated companies attempting to 

communicate;and second,so many different companies were attempting to use 

the same point-to-point channel that communications became unintelligible.24 

The Port Authority installed, at its own expense, a repeater system in 1994 

to greatly enhance FDNY radio communications in the difficult high-rise 

environment of the Twin Towers.The Port Authority recommended leaving 

the repeater system on at all times.The FDNY requested, however, that the 

repeater be turned on only when it was actually needed because the channel 

could cause interference with other FDNY operations in Lower Manhattan. 

The repeater system was installed at the PortAuthority police desk in 5 WTC, 

to be activated by members of the PortAuthority police when the FDNY units 

responding to theWTC complex so requested.However,in the spring of 2000 

the FDNY asked that an activation console for the repeater system be placed 

instead in the lobby fire safety desk of each of the towers,making FDNY per=

sonnel entirely responsible for its activation.The Port Authority complied.25 

Between 1998 and 2000, fewer people died from fires in New York City 

than in any three-year period since accurate measurements began in 1946.Firefighter deaths—a total of 22 during the 1990s—compared favorably with the 

most tranquil periods in the department’s history.26 

Office of Emergency Management and Interagency Preparedness. In 

1996,Mayor Rudolph Giuliani created the Mayor’s Office of Emergency Man=

agement, which had three basic functions. First, OEM’s Watch Command was 

to monitor the city’s key communications channels—including radio frequen=

cies of FDNY dispatch and the NYPD—and other data.A second purpose of 

the OEM was to improve NewYork City’s response to major incidents,includ=

ing terrorist attacks,by planning and conducting exercises and drills that would 

involve multiple city agencies, particularly the NYPD and FDNY.Third, the 

OEM would play a crucial role in managing the city’s overall response to an 
284 THE 9/11 COMMISSION REPORT 

The World Trade Center Radio Repeater System 

Rendering by Marco Crupi 

incident.After OEM’s Emergency Operations Center was activated,designated 

liaisons from relevant agencies, as well as the mayor and his or her senior staff, 

would respond there. In addition, an OEM field responder would be sent to 

the scene to ensure that the response was coordinated.27 

The OEM’s headquarters was located at 7WTC. Some questioned locating 

it both so close to a previous terrorist target and on the 23rd floor of a build=

ing (difficult to access should elevators become inoperable). There was no 

backup site.28 

In July 2001, Mayor Giuliani updated a directive titled “Direction and 

Control of Emergencies in the City of NewYork.” Its purpose was to elim=

inate “potential conflict among responding agencies which may have areas 
HEROISM AND HORROR 285 

of overlapping expertise and responsibility.”The directive sought to accom=

plish this objective by designating, for different types of emergencies, an 

appropriate agency as “Incident Commander.”This Incident Commander 

would be “responsible for the management of the City’s response to the 

emergency,” while the OEM was “designated the ‘On Scene Interagency 

Coordinator.’”29 

Nevertheless, the FDNY and NYPD each considered itself operationally 

autonomous.As of September 11, they were not prepared to comprehensively 

coordinate their efforts in responding to a major incident.The OEM had not 

overcome this problem. 

9.2 SEPTEMBER 11, 2001 

As we turn to the events of September 11, we are mindful of the unfair per=

spective afforded by hindsight. Nevertheless,we will try to describe what hap=

pened in the following 102 minutes: 

•	 the 17 minutes from the crash of the hijacked American Airlines Flight 

11 into 1 World Trade Center (the North Tower) at 8:46 until the 

South Tower was hit 

•	 the 56 minutes from the crash of the hijacked United Airlines Flight 

175 into 2 World Trade Center (the South Tower) at 9:03 until the 

collapse of the South Tower 

•	 the 29 minutes from the collapse of the South Tower at 9:59 until the 

collapse of the North Tower at 10:28 

From 8:46 until 9:03 A.M. 

At 8:46:40, the hijacked American Airlines Flight 11 flew into the upper por=


tion of the North Tower, cutting through floors 93 to 99. Evidence suggests


that all three of the building’s stairwells became impassable from the 92nd floor


up. Hundreds of civilians were killed instantly by the impact. Hundreds more


remained alive but trapped.30


Civilians, Fire Safety Personnel, and 911 Calls


North Tower. A jet fuel fireball erupted upon impact and shot down at least


one bank of elevators.The fireball exploded onto numerous lower floors,includ=


ing the 77th and 22nd; the West Street lobby level;and the B4 level, four stories


below ground.The burning jet fuel immediately created thick, black smoke that


enveloped the upper floors and roof of the North Tower.The roof of the South


Tower was also engulfed in smoke because of prevailing light winds from the


northwest.31


Within minutes, New York City’s 911 system was flooded with eyewit-
286 THE 9/11 COMMISSION REPORT 

ness accounts of the event. Most callers correctly identified the target of the 

attack. Some identified the plane as a commercial airliner.32 

The first response came from private firms and individuals—the people and 

companies in the building. Everything that would happen to them during the 

next few minutes would turn on their circumstances and their preparedness, 

assisted by building personnel on-site. 

Hundreds of civilians trapped on or above the 92nd floor gathered in large 

and small groups, primarily between the 103rd and 106th floors.A large group 

was reported on the 92nd floor, technically below the impact but unable to 

descend. Civilians were also trapped in elevators. Other civilians below the 

impact zone—mostly on floors in the 70s and 80s, but also on at least the 47th 

and 22nd floors—were either trapped or waiting for assistance.33 

It is unclear when the first full building evacuation order was attempted over 

the public-address system.The deputy fire safety director in the lobby, while 

immediately aware that a major incident had occurred, did not know for 

approximately ten minutes that a commercial jet had directly hit the building. 

Following protocol, he initially gave announcements to those floors that had 

generated computerized alarms,advising those tenants to descend to points of 

safety—at least two floors below the smoke or fire—and to wait there for fur=

ther instructions. The deputy fire safety director has told us that he began 

instructing a full evacuation within about ten minutes of the explosion. But 

the first FDNY chiefs to arrive in the lobby were advised by the Port Author=

ity fire safety director—who had reported to the lobby although he was no 

longer the designated fire safety director—that the full building evacuation 

announcement had been made within one minute of the building being hit.34 

Because of damage to building systems caused by the impact of the plane, 

public-address announcements were not heard in many locations.For the same 

reason, many civilians may have been unable to use the emergency intercom 

phones, as they had been advised to do in fire drills. Many called 911.35 

The 911 system was not equipped to handle the enormous volume of calls 

it received. Some callers were unable to connect with 911 operators,receiving 

an “all circuits busy”message. Standard operating procedure was for calls relat=

ing to fire emergencies to be transferred from 911 operators to FDNY dispatch 

operators in the appropriate borough (in this case, Manhattan).Transfers were 

often plagued by delays and were in some cases unsuccessful. Many calls were 

also prematurely disconnected.36 

The 911 operators and FDNY dispatchers had no information about either 

the location or the magnitude of the impact zone and were therefore unable 

to provide information as fundamental as whether callers were above or below 

the fire. Because the operators were not informed of NYPD Aviation’s deter=

mination of the impossibility of rooftop rescues from the Twin Towers on that 

day, they could not knowledgeably answer when callers asked whether to go 

up or down. In most instances, therefore, the operators and the FDNY dis=

patchers relied on standard operating procedures for high-rise fires—that civil-
HEROISM AND HORROR 287 

ians should stay low, remain where they are, and wait for emergency person=

nel to reach them.This advice was given to callers from the North Tower for 

locations both above and below the impact zone. Fire chiefs told us that the 

evacuation of tens of thousands of people from skyscrapers can create many 

new problems, especially for individuals who are disabled or in poor health. 

Many of the injuries after the 1993 bombing occurred during the evacuation.37 

Although the guidance to stay in place may seem understandable in cases 

of conventional high-rise fires, FDNY chiefs in the North Tower lobby determined at once that all building occupants should attempt to evacuate imme=

diately. By 8:57, FDNY chiefs had instructed the PAPD and building 

personnel to evacuate the South Tower as well, because of the magnitude of 

the damage caused by the first plane’s impact.38 

These critical decisions were not conveyed to 911 operators or to FDNY 

dispatchers. Departing from protocol, a number of operators told callers that 

they could break windows, and several operators advised callers to evacuate if 

they could.39 Civilians who called the Port Authority police desk located at 5 

WTC were advised to leave if they could.40 

Most civilians who were not obstructed from proceeding began evacuating 

without waiting for instructions over the intercom system. Some remained to 

wait for help,as advised by 911 operators.Others simply continued to work or 

delayed to collect personal items,but in many cases were urged to leave by oth=

ers. Some Port Authority civilian employees remained on various upper floors 

to help civilians who were trapped and to assist in the evacuation.41 

While evacuating, some civilians had trouble reaching the exits because of 

damage caused by the impact.Some were confused by deviations in the increas=

ingly crowded stairwells,and impeded by doors that appeared to be locked but 

actually were jammed by debris or shifting that resulted from the impact of the 

plane.Despite these obstacles,the evacuation was relatively calm and orderly.42 

Within ten minutes of impact, smoke was beginning to rise to the upper 

floors in debilitating volumes and isolated fires were reported, although there 

were some pockets of refuge. Faced with insufferable heat,smoke,and fire,and 

with no prospect for relief, some jumped or fell from the building.43 

South Tower. Many civilians in the South Tower were initially unaware of 

what had happened in the other tower. Some believed an incident had 

occurred in their building; others were aware that a major explosion had 

occurred on the upper floors of the North Tower. Many people decided to 

leave, and some were advised to do so by fire wardens. In addition, Morgan 

Stanley,which occupied more than 20 floors of the South Tower, evacuated its 

employees by the decision of company security officials.44 

Consistent with protocol, at 8:49 the deputy fire safety director in the South 

Tower told his counterpart in the North Tower that he would wait to hear from 

“the boss from the Fire Department or somebody” before ordering an evacuation.45 At about this time, an announcement over the public-address system in 
288 THE 9/11 COMMISSION REPORT 

The World Trade Center North Tower Stairwell with Deviation 

Rendering by Marco Crupi 

the South Tower stated that the incident had occurred in the other building and 

advised tenants,generally,that their building was safe and that they should remain 

on or return to their offices or floors.A statement from the deputy fire safety 

director informing tenants that the incident had occurred in the other building 

was consistent with protocol; the expanded advice did not correspond to any 

existing written protocol,and did not reflect any instruction known to have been 

given to the deputy fire safety director that day.We do not know the reason for 

the announcement,as both the deputy fire safety director believed to have made 

it and the director of fire safety for the WTC complex perished in the South 

Tower’s collapse.Clearly, however,the prospect of another plane hitting the sec=

ond building was beyond the contemplation of anyone giving advice.According 
HEROISM AND HORROR 289 

to one of the first fire chiefs to arrive,such a scenario was unimaginable,“beyond 

our consciousness.”As a result of the announcement,many civilians remained on 

their floors. Others reversed their evacuation and went back up.46 

Similar advice was given in person by security officials in both the groundfloor lobby—where a group of 20 that had descended by the elevators was per=

sonally instructed to go back upstairs—and in the upper sky lobby,where many 

waited for express elevators to take them down.Security officials who gave this 

advice were not part of the fire safety staff.47 

Several South Tower occupants called the Port Authority police desk in 5 

WTC. Some were advised to stand by for further instructions; others were 

strongly advised to leave.48 

It is not known whether the order by the FDNY to evacuate the South 

Tower was received by the deputy fire safety director making announcements 

there.However,at approximately 9:02—less than a minute before the building 

was hit—an instruction over the South Tower’s public-address system advised 

civilians, generally, that they could begin an orderly evacuation if conditions 

warranted. Like the earlier advice to remain in place, it did not correspond to 

any prewritten emergency instruction.49 

FDNY Initial Response 

Mobilization. The FDNY response began within five seconds of the crash. 

By 9:00,many senior FDNY leaders, including 7 of the 11 most highly ranked 

chiefs in the department,as well as the Commissioner and many of his deputies 

and assistants, had begun responding from headquarters in Brooklyn.While en 

route over the Brooklyn Bridge, the Chief of Department and the Chief of 

Operations had a clear view of the situation on the upper floors of the North 

Tower.They determined that because of the fire’s magnitude and location near 

the top of the building, their mission would be primarily one of rescue.They 

called for a fifth alarm, which would bring additional engine and ladder com=

panies, as well as for two more elite rescue units.The Chief of Department 

arrived at about 9:00; general FDNY Incident Command was transferred to 

his location on the West Side Highway. In all, 22 of the 32 senior chiefs and 

commissioners arrived at the WTC before 10:00.50 

As of 9:00, the units that were dispatched (including senior chiefs respond=

ing to headquarters) included approximately 235 firefighters.These units con=

sisted of 21 engine companies,nine ladder companies,four of the department’s 

elite rescue teams, the department’s single Hazmat team, two of the city’s elite 

squad companies, and support staff. In addition, at 8:53 nine Brooklyn units 

were staged on the Brooklyn side of the Brooklyn-BatteryTunnel to await pos=

sible dispatch orders.51 

Operations. A battalion chief and two ladder and two engine companies 

arrived at the North Tower at approximately 8:52.As they entered the lobby, 

they encountered badly burned civilians who had been caught in the path of 
290 THE 9/11 COMMISSION REPORT 

the fireball. Floor-to-ceiling windows in the northwest corner of the West 

Street level of the lobby had been blown out;some large marble tiles had been 

dislodged from the walls; one entire elevator bank was destroyed by the fireball. Lights were functioning, however, and the air was clear of smoke.52 

As the highest-ranking officer on the scene, the battalion chief initially was 

the FDNY incident commander. Minutes later, the on-duty division chief for 

Lower Manhattan arrived and took over.Both chiefs immediately began speak=

ing with the former fire safety director and other building personnel to learn 

whether building systems were working.They were advised that all 99 eleva=

tors in the North Tower appeared to be out,and there were no assurances that 

sprinklers or standpipes were working on upper floors. Chiefs also spoke with 

Port Authority police personnel and an OEM representative.53 

After conferring with the chiefs in the lobby, one engine and one ladder 

company began climbing stairwell C at about 8:57,with the goal of approach=

ing the impact zone as scouting units and reporting back to the chiefs in the 

lobby.The radio channel they used was tactical 1. Following FDNY high-rise 

fire protocols, other units did not begin climbing immediately, as the chiefs 

worked to formulate a plan before sending them up. Units began mobilizing 

in the lobby, lining up and awaiting their marching orders.54 

Also by approximately 8:57, FDNY chiefs had asked both building person=

nel and a Port Authority police officer to evacuate the South Tower, because 

in their judgment the impact of the plane into the NorthTower made the entire 

complex unsafe—not because of concerns about a possible second plane.55 

The FDNY chiefs in the increasingly crowded North Tower lobby were 

confronting critical choices with little to no information.They had ordered units 

up the stairs to report back on conditions, but did not know what the impact 

floors were;they did not know if any stairwells into the impact zone were clear; 

and they did not know whether water for firefighting would be available on 

the upper floors.They also did not know what the fire and impact zone looked 

like from the outside.56 

They did know that the explosion had been large enough to send down a 

fireball that blew out elevators and windows in the lobby and that conditions 

were so dire that some civilians on upper floors were jumping or falling from 

the building.They also knew from building personnel that some civilians were 

trapped in elevators and on specific floors. According to Division Chief for 

Lower Manhattan Peter Hayden,“We had a very strong sense we would lose 

firefighters and that we were in deep trouble, but we had estimates of 25,000 

to 50,000 civilians, and we had to try to rescue them.”57 

The chiefs concluded that this would be a rescue operation, not a firefight=

ing operation. One of the chiefs present explained: 

We realized that, because of the impact of the plane,that there was some 

structural damage to the building, and most likely that the fire suppres-
HEROISM AND HORROR 291 

sion systems within the building were probably damaged and possibly 

inoperable....We knew that at the height of the day there were as many 

as 50,000 people in this building.We had a large volume of fire on the 

upper floors. Each floor was approximately an acre in size. Several floors 

of fire would have been beyond the fire-extinguishing capability of the 

forces that we had on hand. So we determined, very early on, that this 

was going to be strictly a rescue mission.We were going to vacate the 

building, get everybody out, and then we were going to get out.58 

The specifics of the mission were harder to determine, as they had almost 

no information about the situation 80 or more stories above them.They also 

received advice from senior FDNY chiefs that while the building might even=

tually suffer a partial collapse on upper floors, such structural failure was not 

imminent. No one anticipated the possibility of a total collapse.59 

Emergency medical services (EMS) personnel were directed to one of four 

triage areas being set up around the perimeter of the WTC. Some entered the 

lobby to respond to specific casualty reports.In addition,many ambulance paramedics from private hospitals were rushing to the WTC complex.60 

NYPD Initial Response 

Numerous NYPD officers saw the plane strike the North Tower and immedi=

ately reported it to NYPD communications dispatchers.61 

At 8:58, while en route, the NYPD Chief of Department raised the 

NYPD’s mobilization to level 4, thereby sending to the WTC approximately 

22 lieutenants, 100 sergeants,and 800 police officers from all over the city.The 

Chief of Department arrived at Church andVesey at 9:00.62 

At 9:01,the NYPD patrol mobilization point was moved to West andVesey 

in order to handle the greater number of patrol officers dispatched in the 

higher-level mobilization. These officers would be stationed around the 

perimeter of the complex to direct the evacuation of civilians. Many were 

diverted on the way to the scene by intervening emergencies related to the 

attack.63 

At 8:50, the Aviation Unit of the NYPD dispatched two helicopters to the 

WTC to report on conditions and assess the feasibility of a rooftop landing or 

of special rescue operations.En route,the two helicopters communicated with 

air traffic controllers at the area’s three major airports and informed them of 

the commercial airplane crash at the World Trade Center.The air traffic controllers had been unaware of the incident.64 

At 8:56,an NYPD ESU team asked to be picked up at the Wall Street hel=

iport to initiate rooftop rescues. At 8:58, however, after assessing the North 

Tower roof, a helicopter pilot advised the ESU team that they could not land 

on the roof,because“it is too engulfed in flames and heavy smoke condition.”65 

By 9:00, a third NYPD helicopter was responding to the WTC complex. 
292 THE 9/11 COMMISSION REPORT 

NYPD helicopters and ESU officers remained on the scene throughout the 

morning, prepared to commence rescue operations on the roof if conditions 

improved. Both FDNY and NYPD protocols called for FDNY personnel to 

be placed in NYPD helicopters in the event of an attempted rooftop rescue at 

a high-rise fire. No FDNY personnel were placed in NYPD helicopters on 

September 11.66 

The 911 operators and FDNY dispatchers were not advised that rooftop 

rescues were not being undertaken.They thus were not able to communicate 

this fact to callers, some of whom spoke of attempting to climb to the roof.67 

Two on-duty NYPD officers were on the 20th floor of the North Tower at 

8:46.They climbed to the 29th floor, urging civilians to evacuate, but did not 

locate a group of civilians trapped on the 22nd floor.68 

Just before 9:00,an ESU team began to walk from Church andVesey to the 

North Tower lobby, with the goal of climbing toward and setting up a triage 

center on the upper floors for the severely injured.A second ESU team would 

follow them to assist in removing those individuals.69 

Numerous officers responded in order to help injured civilians and to urge 

those who could walk to vacate the area immediately. Putting themselves in 

danger of falling debris,several officers entered the plaza and successfully res=

cued at least one injured, nonambulatory civilian, and attempted to rescue 

others.70 

Also by about 9:00, transit officers began shutting down subway stations 

in the vicinity of the World Trade Center and evacuating civilians from those 

stations.71 

Around the city, the NYPD cleared major thoroughfares for emergency 

vehicles to access the WTC.The NYPD and PAPD coordinated the closing of 

bridges and tunnels into Manhattan.72 

PAPD Initial Response 

The Port Authority’s on-site commanding police officer was standing in the 

concourse when a fireball erupted out of elevator shafts and exploded onto the 

mall concourse, causing him to dive for cover.The on-duty sergeant initially 

instructed the officers in the WTC Command to meet at the police desk in 5 

WTC. Soon thereafter, he instructed officers arriving from outside commands 

to meet him at the fire safety desk in the North Tower lobby.A few of these 

officers from outside commands were given WTC Command radios.73 

One Port Authority police officer at the WTC immediately began climb=

ing stairwell C in the North Tower.74 Other officers began performing res=

cue and evacuation operations on the ground floors and in the PATH (Port 

Authority Trans-Hudson) station below the WTC complex. 

Within minutes of impact, Port Authority police officers from the PATH, 

bridges, tunnels, and airport commands began responding to the WTC.The 

PAPD lacked written standard operating procedures for personnel responding 

from outside commands to theWTC during a major incident.In addition,offi-
HEROISM AND HORROR 293 

cers from some PAPD commands lacked interoperable radio frequencies.As a 

result, there was no comprehensive coordination of PAPD’s overall response.75 

At 9:00,the PAPD commanding officer of theWTC ordered an evacuation 

of all civilians in the World Trade Center complex, because of the magnitude 

of the calamity in the North Tower.This order was given over WTC police 

radio channel W, which could not be heard by the deputy fire safety director 

in the South Tower.76 

Also at 9:00, the PAPD Superintendent and Chief of Department arrived 

separately and made their way to the North Tower.77 

OEM Initial Response 

By 8:48, officials in OEM headquarters on the 23rd floor of 7 WTC—just to 

the north of the North Tower—began to activate the Emergency Operations 

Center by calling such agencies as the FDNY, NYPD, Department of Health, 

and the Greater Hospital Association and instructing them to send their des=

ignated representatives to the OEM.In addition,the Federal Emergency Man=

agement Agency (FEMA) was called and asked to send at least five federal 

Urban Search and Rescue Teams (such teams are located throughout the 

United States).At approximately 8:50, a senior representative from the OEM 

arrived in the lobby of the North Tower and began to act as the OEM field 

responder to the incident.He soon was joined by several other OEM officials, 

including the OEM Director.78 

Summary 

In the 17-minute period between 8:46 and 9:03 A.M. on September 11, New 

York City and the PortAuthority of NewYork and New Jersey had mobilized 

the largest rescue operation in the city’s history. Well over a thousand first 

responders had been deployed,an evacuation had begun,and the critical deci=

sion that the fire could not be fought had been made. 

Then the second plane hit. 

From 9:03 until 9:59 A.M. 

At 9:03:11, the hijacked United Airlines Flight 175 hit 2 WTC (the South 

Tower) from the south,crashing through the 77th to 85th floors.What had been 

the largest and most complicated rescue operation in city history instantly dou=

bled in magnitude.The plane banked as it hit the building, leaving portions of 

the building undamaged on impact floors.As a consequence—and in contrast 

to the situation in the NorthTower—one of the stairwells (A) initially remained 

passable from at least the 91st floor down, and likely from top to bottom.79 

Civilians, Fire Safety Personnel, and 911 Calls


South Tower. At the lower end of the impact, the 78th-floor sky lobby, hun=


dreds had been waiting to evacuate when the plane hit. Many had attempted


but failed to squeeze into packed express elevators. Upon impact, many were

294 THE 9/11 COMMISSION REPORT 

killed or severely injured; others were relatively unharmed.We know of at least 

one civilian who seized the initiative and shouted that anyone who could walk 

should walk to the stairs, and anyone who could help should help others in 

need of assistance.As a result, at least two small groups of civilians descended 

from that floor. Others remained on the floor to help the injured and move 

victims who were unable to walk to the stairwell to aid their rescue.80 

Still others remained alive in the impact zone above the 78th floor. Damage was extensive, and conditions were highly precarious.The only survivor 

known to have escaped from the heart of the impact zone described the 81st 

floor—where the wing of the plane had sliced through his office—as a “dem=

olition” site in which everything was “broken up” and the smell of jet fuel was 

so strong that it was almost impossible to breathe.This person escaped by means 

of an unlikely rescue, aided by a civilian fire warden descending from a higher 

floor, who, critically, had been provided with a flashlight.81 

At least four people were able to descend stairwell A from the 81st floor or 

above. One left the 84th floor immediately after the building was hit. Even at 

that point, the stairway was dark, smoky, and difficult to navigate; glow strips 

on the stairs and handrails were a significant help. Several flights down, however,the evacuee became confused when he reached a smoke door that caused 

him to believe the stairway had ended. He was able to exit that stairwell and 

switch to another.82 

Many civilians in and above the impact zone ascended the stairs. One small 

group reversed its descent down stairwell A after being advised by another civil=

ian that they were approaching a floor “in flames.”The only known survivor 

has told us that their intention was to exit the stairwell in search of clearer air. 

At the 91st floor, joined by others from intervening floors, they perceived 

themselves to be trapped in the stairwell and began descending again. By this 

time, the stairwell was “pretty black,” intensifying smoke caused many to pass 

out, and fire had ignited in the 82nd-floor transfer hallway.83 

Others ascended to attempt to reach the roof but were thwarted by locked 

doors.At approximately 9:30 a “lock release” order—which would unlock all 

areas in the complex controlled by the buildings’ computerized security sys=

tem, including doors leading to the roofs—was transmitted to the Security 

Command Center located on the 22nd floor of the North Tower. Damage to 

the software controlling the system,resulting from the impact of the plane,prevented this order from being executed.84 

Others, attempting to descend, were frustrated by jammed or locked doors 

in stairwells or confused by the structure of the stairwell deviations. By the 

lower 70s, however, stairwells A and B were well-lit,and conditions were gen=

erally normal.85 

Some civilians remained on affected floors, and at least one ascended from 

a lower point into the impact zone, to help evacuate colleagues or assist the 

injured.86 

Within 15 minutes after the impact, debilitating smoke had reached at least 
HEROISM AND HORROR 295 

one location on the 100th floor, and severe smoke conditions were reported 

throughout floors in the 90s and 100s over the course of the following half 

hour.By 9:30,a number of civilians who had failed to reach the roof remained 

on the 105th floor, likely unable to descend because of intensifying smoke in 

the stairwell.There were reports of tremendous smoke on that floor,but at least 

one area remained less affected until shortly before the building collapsed. 

There were several areas between the impact zone and the uppermost floors 

where conditions were better.At least a hundred people remained alive on the 

88th and 89th floors, in some cases calling 911 for direction.87 

The 911 system remained plagued by the operators’ lack of awareness of 

what was occurring. Just as in the North Tower, callers from below and above 

the impact zone were advised to remain where they were and wait for help. 

The operators were not given any information about the inability to conduct 

rooftop rescues and therefore could not advise callers that they had essentially 

been ruled out.This lack of information, combined with the general advice to 

remain where they were, may have caused civilians above the impact not to 

attempt to descend, although stairwell A may have been passable.88 

In addition,the 911 system struggled with the volume of calls and rigid stan=

dard operating procedures according to which calls conveying crucial informa=

tion had to wait to be transferred to either EMS or FDNY dispatch.89According 

to one civilian who was evacuating down stairwell A from the heart of the impact 

zone and who stopped on the 31st floor in order to call 911, 

I told them when they answered the phone,where I was,that I had passed 

somebody on the 44th floor, injured—they need to get a medic and a 

stretcher to this floor, and described the situation in brief, and the person then asked for my phone number,or something,and they said—they 

put me on hold. “You gotta talk to one of my supervisors”—and sud=

denly I was on hold. And so I waited a considerable amount of time. 

Somebody else came back on the phone, I repeated the story.And then 

it happened again.I was on hold a second time,and needed to repeat the 

story for a third time. But I told the third person that I am only telling 

you once. I am getting out of the building, here are the details, write it 

down, and do what you should do.90 

Very few 911 calls were received from floors below the impact, but at least 

one person was advised to remain on the 73rd floor despite the caller’s protests 

that oxygen was running out.The last known 911 call from this location came 

at 9:52.91 

Evidence suggests that the public-address system did not continue to func=

tion after the building was hit. A group of people trapped on the 97th floor, 

however, made repeated references in calls to 911 to having heard “announce=

ments” to go down the stairs. Evacuation tones were heard in locations both 

above and below the impact zone.92 
296 THE 9/11 COMMISSION REPORT 

By 9:35,theWest Street lobby level of the SouthTower was becoming overwhelmed by injured people who had descended to the lobby but were having 

difficulty going on.Those who could continue were directed to exit north or 

east through the concourse and then out of the WTC complex.93 

By 9:59,at least one person had descended from as high as the 91st floor of 

that tower, and stairwell A was reported to have been almost empty. Stairwell 

B was also reported to have contained only a handful of descending civilians 

at an earlier point in the morning. But just before the tower collapsed, a team 

of NYPD ESU officers encountered a stream of civilians descending an 

unidentified stairwell in the 20s.These civilians may have been descending from 

at or above the impact zone.94 

North Tower. In the North Tower, civilians continued their evacuation. On 

the 91st floor, the highest floor with stairway access, all civilians but one were 

uninjured and able to descend.While some complained of smoke, heat, fumes, 

and crowding in the stairwells, conditions were otherwise fairly normal on 

floors below the impact.At least one stairwell was reported to have been “clear 

and bright” from the upper 80s down.95 

Those who called 911 from floors below the impact were generally advised 

to remain in place. One group trapped on the 83rd floor pleaded repeatedly to 

know whether the fire was above or below them,specifically asking if 911 oper=

ators had any information from the outside or from the news.The callers were 

transferred back and forth several times and advised to stay put. Evidence sug=

gests that these callers died.96 

At 8:59,the PortAuthority police desk at Newark Airport told a third party 

that a group of Port Authority civilian employees on the 64th floor should 

evacuate. (The third party was not at the WTC, but had been in phone contact with the group on the 64th floor.) At 9:10, in response to an inquiry from 

the employees themselves, the Port Authority police desk in Jersey City confirmed that employees on the 64th floor should “be careful,stay near the stairwells,and wait for the police to come up.”When the third party inquired again 

at 9:31,the police desk at Newark Airport advised that they “absolutely” evac=

uate.The third party informed the police desk that the employees had previ=

ously received contrary advice from the FDNY, which could only have come 

via 911.These workers were not trapped, yet unlike most occupants on the 

upper floors, they had chosen not to descend immediately after impact.They 

eventually began to descend the stairs, but most of them died in the collapse 

of the North Tower.97 

All civilians who reached the lobby were directed by NYPD and PAPD offi=

cers into the concourse, where other police officers guided them to exit the 

concourse and complex to the north and east so that they might avoid falling 

debris and victims.98 

By 9:55,only a few civilians were descending above the 25th floor in stair-
HEROISM AND HORROR 297 

well B; these primarily were injured, handicapped, elderly, or severely overweight civilians, in some cases being assisted by other civilians.99 

By 9:59, tenants from the 91st floor had already descended the stairs and 

exited the concourse.However,a number of civilians remained in at least stairwell C, approaching lower floors. Other evacuees were killed earlier by debris 

falling on the street.100 

FDNY Response


Increased Mobilization. Immediately after the second plane hit,the FDNY


Chief of Department called a second fifth alarm.101


By 9:15,the number of FDNY personnel en route to or present at the scene 

was far greater than the commanding chiefs at the scene had requested. Five 

factors account for this disparity. First, while the second fifth alarm had called 

for 20 engine and 8 ladder companies, in fact 23 engine and 13 ladder com=

panies were dispatched. Second, several other units self-dispatched. Third, 

because the attacks came so close to the 9:00 shift change, many firefighters 

just going off duty were given permission by company officers to “ride heavy” 

and became part of those on-duty teams, under the leadership of that unit’s 

officer.Fourth,many off-duty firefighters responded from firehouses separately 

from the on-duty unit (in some cases when expressly told not to) or from 

home.The arrival of personnel in excess of that dispatched was particularly pro=

nounced in the department’s elite units.Fifth,numerous additional FDNY per=

sonnel—such as fire marshals and firefighters in administrative positions—who 

lacked a predetermined operating role also reported to the WTC.102 

The Repeater System. Almost immediately after the South Tower was hit, 

senior FDNY chiefs in the North Tower lobby huddled to discuss strategy for 

the operations in the two towers. Of particular concern to the chiefs—in light 

of FDNY difficulties in responding to the 1993 bombing—was communica=

tions capability. One of the chiefs recommended testing the repeater channel 

to see if it would work.103 

Earlier, an FDNY chief had asked building personnel to activate the 

repeater channel,which would enable greatly-enhanced FDNY portable radio 

communications in the high-rises. One button on the repeater system activa=

tion console in the North Tower was pressed at 8:54, though it is unclear by 

whom.As a result of this activation, communication became possible between 

FDNY portable radios on the repeater channel.In addition,the repeater’s mas=

ter handset at the fire safety desk could hear communications made by FDNY 

portable radios on the repeater channel.The activation of transmission on the 

master handset required, however, that a second button be pressed.That sec=

ond button was never activated on the morning of September 11.104 

At 9:05, FDNY chiefs tested the WTC complex’s repeater system. Because 

the second button had not been activated,the chief on the master handset could 
298 THE 9/11 COMMISSION REPORT 

not transmit. He was also apparently unable to hear another chief who was 

attempting to communicate with him from a portable radio, either because of 

a technical problem or because the volume was turned down on the console 

(the normal setting when the system was not in use). Because the repeater 

channel seemed inoperable—the master handset appeared unable to transmit 

or receive communications—the chiefs in the NorthTower lobby decided not 

to use it.The repeater system was working at least partially,however,on portable 

FDNY radios, and firefighters subsequently used repeater channel 7 in the 

South Tower.105 

FDNY North Tower Operations. Command and control decisions were 

affected by the lack of knowledge of what was happening 30, 60, 90, and 100 

floors above. According to one of the chiefs in the lobby, “One of the most 

critical things in a major operation like this is to have information.We didn’t 

have a lot of information coming in.We didn’t receive any reports of what was 

seen from the [NYPD] helicopters.It was impossible to know how much damage was done on the upper floors,whether the stairwells were intact or not.”106 

According to another chief present, “People watching on TV certainly had 

more knowledge of what was happening a hundred floors above us than we 

did in the lobby.... [W]ithout critical information coming in . . . it’s very dif=

ficult to make informed, critical decisions[.]”107 

As a result, chiefs in the lobby disagreed over whether anyone at or above 

the impact zone possibly could be rescued, or whether there should be even 

limited firefighting for the purpose of cutting exit routes through fire zones.108 

Many units were simply instructed to ascend toward the impact zone and 

report back to the lobby via radio. Some units were directed to assist specific 

groups of individuals trapped in elevators or in offices well below the impact 

zone. One FDNY company successfully rescued some civilians who were 

trapped on the 22nd floor as a result of damage caused by the initial fireball.109 

An attempt was made to track responding units’assignments on a magnetic 

board, but the number of units and individual firefighters arriving in the lobby 

made this an overwhelming task.As the fire companies were not advised to the 

contrary, they followed protocol and kept their radios on tactical channel 1, 

which would be monitored by the chiefs in the lobby.Those battalion chiefs 

who would climb would operate on a separate command channel, which also 

would be monitored by the chiefs in the lobby.110 

Fire companies began to ascend stairwell B at approximately 9:07, laden 

with about 100 pounds of heavy protective clothing, self-contained breathing 

apparatuses, and other equipment (including hoses for engine companies and 

heavy tools for ladder companies).111 

Firefighters found the stairways they entered intact, lit, and clear of smoke. 

Unbeknownst to the lobby command post, one battalion chief in the North 

Tower found a working elevator,which he took to the 16th floor before begin=

ning to climb.112 
HEROISM AND HORROR 299 

In ascending stairwell B, firefighters were passing a steady and heavy stream 

of descending civilians. Firemen were impressed with the composure and total 

lack of panic shown by almost all civilians. Many civilians were in awe of the 

firefighters and found their mere presence to be calming.113 

Firefighters periodically stopped on particular floors and searched to ensure 

that no civilians were still on it.In a few instances healthy civilians were found 

on floors, either because they still were collecting personal items or for no 

apparent reason;they were told to evacuate immediately.Firefighters deputized 

healthy civilians to be in charge of others who were struggling or injured.114 

Climbing up the stairs with heavy protective clothing and equipment was 

hard work even for physically fit firefighters.As firefighters began to suffer vary=

ing levels of fatigue, some became separated from others in their unit.115 

At 9:32,a senior chief radioed all units in the North Tower to return to the 

lobby, either because of a false report of a third plane approaching or because 

of his judgment about the deteriorating condition of the building. Once the 

rumor of the third plane was debunked,other chiefs continued operations,and 

there is no evidence that any units actually returned to the lobby.At the same 

time,a chief in the lobby was asked to consider the possibility of a rooftop res=

cue but was unable to reach FDNY dispatch by radio or phone. Out on West 

Street, however, the FDNY Chief of Department had already dismissed any 

rooftop rescue as impossible.116 

As units climbed higher, their ability to communicate with chiefs on tacti=

cal 1 became more limited and sporadic, both because of the limited effective=

ness of FDNY radios in high-rises and because so many units on tactical 1 were 

trying to communicate at once.When attempting to reach a particular unit, 

chiefs in the lobby often heard nothing in response.117 

Just prior to 10:00, in the North Tower one engine company had climbed 

to the 54th floor, at least two other companies of firefighters had reached the 

sky lobby on the 44th floor,and numerous units were located between the 5th 

and 37th floors.118 

FDNY South Tower and Marriott Hotel Operations. Immediately after 

the repeater test,a senior chief and a battalion chief commenced operations in 

the South Tower lobby. Almost at once they were joined by an OEM field 

responder.They were not, however, joined right away by a sizable number of 

fire companies,as units that had been in or en route to the North Tower lobby 

at 9:03 were not reallocated to the South Tower.119 

A battalion chief and a ladder company found a working elevator to the 40th 

floor and from there proceeded to climb stairwell B.Another ladder company 

arrived soon thereafter, and began to rescue civilians trapped in an elevator 

between the first and second floors.The senior chief in the lobby expressed 

frustration about the lack of units he initially had at his disposal for SouthTower 

operations.120 

Unlike the commanders in the North Tower, the senior chief in the lobby 
300 THE 9/11 COMMISSION REPORT 

and the ascending battalion chief kept their radios on repeater channel 7. For 

the first 15 minutes of the operations, communications among them and the 

ladder company climbing with the battalion chief worked well. Upon learn=

ing from a company security official that the impact zone began at the 78th 

floor, a ladder company transmitted this information, and the battalion chief 

directed an engine company staged on the 40th floor to attempt to find an ele=

vator to reach that upper level.121 

To our knowledge, no FDNY chiefs outside the South Tower realized that 

the repeater channel was functioning and being used by units in that tower. 

The senior chief in the South Tower lobby was initially unable to communi=

cate his requests for more units to chiefs either in the North Tower lobby or 

at the outdoor command post.122 

From approximately 9:21 on, the ascending battalion chief was unable to 

reach the South Tower lobby command post because the senior chief in the 

lobby had ceased to communicate on repeater channel 7. The vast majority of 

units that entered the SouthTower did not communicate on the repeater channel.123 

The first FDNY fatality of the day occurred at approximately 9:30, when 

a civilian landed on and killed a fireman near the intersection of West and Lib=

erty streets.124 

By 9:30, chiefs in charge of the South Tower still were in need of additional 

companies. Several factors account for the lag in response. First, only two units 

that had been dispatched to the North Tower prior to 9:03 reported immedi=

ately to the South Tower. Second, units were not actually sent until approxi=

mately five minutes after the FDNY Chief of Department ordered their 

dispatch. Third, those units that had been ordered at 8:53 to stage at the 

Brooklyn-Battery Tunnel—and thus very close to the WTC complex—were 

not dispatched after the plane hit the South Tower. Fourth, units parked fur=

ther north on West Street, then proceeded south on foot and stopped at the 

overall FDNY command post on West Street, where in some cases they were 

told to wait. Fifth,some units responded directly to the North Tower.(Indeed, 

radio communications indicated that in certain cases some firemen believed 

that the South Tower was 1 WTC when in fact it was 2 WTC.) Sixth, some 

units couldn’t find the staging area (at West Street south of Liberty) for the 

South Tower. Finally, the jumpers and debris that confronted units attempting 

to enter the SouthTower from its main entrance on Liberty Street caused some 

units to search for indirect ways to enter that tower, most often through the 

Marriott Hotel, or simply to remain on West Street.125 

A chief at the overall outdoor command post was under the impression that 

he was to assist in lobby operations of the South Tower, and in fact his aide 

already was in that lobby. But because of his lack of familiarity with the WTC 

complex and confusion over how to get to there, he instead ended up in the 

Marriott at about 9:35. Here he came across about 14 units, many of which 

had been trying to find safe access to the South Tower. He directed them to 
HEROISM AND HORROR 301 

secure the elevators and conduct search-and-rescue operations on the upper 

floors of the Marriott. Four of these companies searched the spa on the hotel’s 

top floor—the 22nd floor—for civilians, and found none.126 

Feeling satisfied with the scope of the operation in the Marriott, the chief 

in the lobby there directed some units to proceed to what he thought was the 

SouthTower.In fact,he pointed them to the NorthTower.Three of the FDNY 

companies who had entered the NorthTower from the Marriott found a work=

ing elevator in a bank at the south end of the lobby, which they took to the 

23rd floor.127 

In response to the shortage of units in the South Tower, at 9:37 an addi=

tional second alarm was requested by the chief at the West and Liberty streets 

staging area.At this time, the units that earlier had been staged on the Brook=

lyn side of the Brooklyn-Battery Tunnel were dispatched to the South Tower; 

some had gone through the tunnel already and had responded to the Marriott, 

not the South Tower.128 

Between 9:45 and 9:58, the ascending battalion chief continued to lead 

FDNY operations on the upper floors of the South Tower.At 9:50,an FDNY 

ladder company encountered numerous seriously injured civilians on the 70th 

floor.With the assistance of a security guard,at 9:53 a group of civilians trapped 

in an elevator on the 78th-floor sky lobby were found by an FDNY company. 

They were freed from the elevator at 9:58.By that time the battalion chief had 

reached the 78th floor on stairwell A; he reported that it looked open to the 

79th floor,well into the impact zone.He also reported numerous civilian fatal=

ities in the area.129 

FDNY Command and Control Outside the Towers. The overall com=

mand post consisted of senior chiefs, commissioners,the field communications 

van (Field Comm), numerous units that began to arrive after the South Tower 

was hit, and EMS chiefs and personnel.130 

Field Comm’s two main functions were to relay information between the 

overall operations command post and FDNY dispatch and to track all units 

operating at the scene on a large magnetic board.Both of these missions were 

severely compromised by the magnitude of the disaster on September 11. 

First, the means of transmitting information were unreliable. For example, 

while FDNY dispatch advised Field Comm that 100 people were reported 

via 911 to be trapped on the 105th floor of the North Tower, and Field 

Comm then attempted to convey that report to chiefs at the outdoor com=

mand post, this information did not reach the North Tower lobby. Second, 

Field Comm’s ability to keep track of which units were operating where was 

limited, because many units reported directly to the North Tower, the South 

Tower, or the Marriott.Third, efforts to track units by listening to tactical 1 

were severely hampered by the number of units using that channel; as many 

people tried to speak at once, their transmissions overlapped and often 

became indecipherable. In the opinion of one of the members of the Field 
302 THE 9/11 COMMISSION REPORT 

Comm group, tactical 1 simply was not designed to handle the number of 

units operating on it that morning.131 

The primary Field Comm van had access to the NYPD’s Special Opera=

tions channel (used by NYPD Aviation), but it was in the garage for repairs on 

September 11.The backup van lacked that capability.132 

The Chief of Department, along with civilian commissioners and senior 

EMS chiefs, organized ambulances on West Street to expedite the transport of 

injured civilians to hospitals.133 

To our knowledge, none of the chiefs present believed that a total collapse 

of either tower was possible. One senior chief did articulate his concern that 

upper floors could begin to collapse in a few hours, and that firefighters thus 

should not ascend above floors in the 60s.That opinion was not conveyed to 

chiefs in the North Tower lobby,and there is no evidence that it was conveyed 

to chiefs in the South Tower lobby either.134 

Although the Chief of Department had general authority over operations, 

tactical decisions remained the province of the lobby commanders. The 

highest-ranking officer in the North Tower was responsible for communicat=

ing with the Chief of Department.They had two brief conversations. In the 

first, the senior lobby chief gave the Chief of Department a status report and 

confirmed that this was a rescue,not firefighting,operation.In the second con=

versation,at about 9:45,the Chief of Department suggested that given how the 

North Tower appeared to him, the senior lobby chief might want to consider 

evacuating FDNY personnel.135 

At 9:46,the Chief of Department called an additional fifth alarm,and at 9:54 

an additional 20 engine and 6 ladder companies were sent to the WTC. As a 

result, more than one-third of all FDNY companies now had been dispatched 

to theWTC.At about 9:57,an EMS paramedic approached the FDNY Chief of 

Department and advised that an engineer in front of 7 WTC had just remarked 

that the Twin Towers in fact were in imminent danger of a total collapse.136 

NYPD Response 

Immediately after the second plane hit,the Chief of Department of the NYPD 

ordered a second Level 4 mobilization, bringing the total number of NYPD 

officers responding to close to 2,000.137 

The NYPD Chief of Department called for Operation Omega, which 

required the protection of sensitive locations around the city.NYPD headquar=

ters were secured and all other government buildings were evacuated.138 

The ESU command post at Church andVesey streets coordinated all NYPD 

ESU rescue teams.After the South Tower was hit,the ESU officer running this 

command post decided to send one ESU team (each with approximately six 

police officers) up each of the Twin Towers’ stairwells.While he continued to 

monitor the citywide SOD channel, which NYPD helicopters were using, he 

also monitored the point-to-point tactical channel that the ESU teams climb=

ing in the towers would use.139 
HEROISM AND HORROR 303 

The first NYPD ESU team entered theWest Street–level lobby of the North 

Tower and prepared to begin climbing at about 9:15 A.M. They attempted to 

check in with the FDNY chiefs present, but were rebuffed. OEM personnel 

did not intervene.The ESU team began to climb the stairs. Shortly thereafter, 

a second NYPD ESU team entered the South Tower.The OEM field respon=

der present ensured that they check in with the FDNY chief in charge of the 

lobby, and it was agreed that the ESU team would ascend and support FDNY 

personnel.140 

A third ESU team subsequently entered the North Tower at its elevated 

mezzanine lobby level and made no effort to check in with the FDNY com=

mand post.A fourth ESU team entered the South Tower. By 9:59,a fifth ESU 

team was next to 6 WTC and preparing to enter the North Tower.141 

By approximately 9:50, the lead ESU team had reached the 31st floor, 

observing that there appeared to be no more civilians still descending. This 

ESU team encountered a large group of firefighters and administered oxygen 

to some of them who were exhausted.142 

At about 9:56, the officer running the ESU command post on Church and 

Vesey streets had a final radio communication with one of the ESU teams in 

the South Tower. The team then stated that it was ascending via stairs, was 

somewhere in the 20s, and was making slow progress because of the numer=

ous descending civilians crowding the stairwell.143 

Three plainclothes NYPD officers without radios or protective gear had 

begun ascending either stairwell A or C of the NorthTower.They began check=

ing every other floor above the 12th for civilians. Only occasionally did they 

find any, and in those few cases they ordered the civilians to evacuate imme=

diately.While checking floors, they used office phones to call their superiors. 

In one phone call an NYPD chief instructed them to leave the North Tower, 

but they refused to do so.As they climbed higher,they encountered increasing 

smoke and heat. Shortly before 10:00 they arrived on the 54th floor.144 

Throughout this period (9:03 to 9:59), a group of NYPD and PortAuthor=

ity police officers,as well as two Secret Service agents, continued to assist civil=

ians leaving the North Tower.They were positioned around the mezzanine 

lobby level of the North Tower, directing civilians leaving stairwells A and C 

to evacuate down an escalator to the concourse.The officers instructed those 

civilians who seemed composed to evacuate the complex calmly but rapidly. 

Other civilians exiting the stairs who were either injured or exhausted collapsed 

at the foot of these stairs; officers then assisted them out of the building.145 

When civilians reached the concourse, another NYPD officer stationed at 

the bottom of the escalator directed them to exit through the concourse to the 

north and east and then out of theWTC complex.This exit route ensured that 

civilians would not be endangered by falling debris and people on West Street, 

on the plaza between the towers, and on Liberty Street.146 

Some officers positioned themselves at the top of a flight of stairs by 5WTC 

that led down into the concourse, going into the concourse when necessary 
304 THE 9/11 COMMISSION REPORT 

to evacuate injured or disoriented civilians. Numerous other NYPD officers 

were stationed throughout the concourse,assisting burned,injured,and disori=

ented civilians, as well as directing all civilians to exit to the north and east. 

NYPD officers were also in the South Tower lobby to assist in civilian evacu=

ation. NYPD officers stationed on Vesey Street between West Street and 

Church Street urged civilians not to remain in the area and instead to keep 

walking north.147 

At 9:06, the NYPD Chief of Department instructed that no units were to 

land on the roof of either tower.At about 9:30, one of the helicopters present 

advised that a rooftop evacuation still would not be possible. One NYPD hel=

icopter pilot believed one portion of the North Tower roof to be free enough 

of smoke that a hoist could be lowered in order to rescue people, but there was 

no one on the roof.This pilot’s helicopter never attempted to hover directly 

over the tower. Another helicopter did attempt to do so, and its pilot stated 

that the severity of the heat from the jet fuel–laden fire in the North Tower 

would have made it impossible to hover low enough for a rescue, because the 

high temperature would have destabilized the helicopter.148 

At 9:51,an aviation unit warned units of large pieces of debris hanging from 

the building. Prior to 9:59, no NYPD helicopter pilot predicted that either 

tower would collapse.149 

Interaction of 911 Calls and NYPD Operations. At 9:37, a civilian on 

the 106th floor of the South Tower reported to a 911 operator that a lower 

floor—the “90-something floor”—was collapsing. This information was 

conveyed inaccurately by the 911 operator to an NYPD dispatcher.The dis=

patcher further confused the substance of the 911 call by telling NYPD offi=

cers at the WTC complex that “the 106th floor is crumbling” at 9:52, 15 

minutes after the 911 call was placed.The NYPD dispatcher conveyed this 

message on the radio frequency used in precincts in the vicinity of the WTC 

and subsequently on the Special Operations Division channel, but not on 

City Wide channel 1.150 

PAPD Response 

Initial responders from outside PAPD commands proceeded to the police desk 

in 5 WTC or to the fire safety desk in the North Tower lobby. Some officers 

were then assigned to assist in stairwell evacuations; others were assigned to 

expedite evacuation in the plaza, concourse,and PATH station.As information 

was received of civilians trapped above ground-level floors of the NorthTower, 

other PAPD officers were instructed to climb to those floors for rescue efforts. 

Still others began climbing toward the impact zone.151 

At 9:11, the PAPD Superintendent and an inspector began walking up stairwell B of the North Tower to assess damage near and in the impact zone.The 

PAPD Chief and several other PAPD officers began ascending a stairwell in 
HEROISM AND HORROR 305 

order to reach the Windows on the World restaurant on the 106th floor, from 

which calls had been made to the PAPD police desk reporting at least 100 peo=

ple trapped.152 

Many PAPD officers from different commands responded on their own ini=

tiative. By 9:30, the PAPD central police desk requested that responding offi=

cers meet at West andVesey and await further instructions. In the absence of a 

predetermined command structure to deal with an incident of this magnitude, 

a number of PAPD inspectors, captains, and lieutenants stepped forward at 

around 9:30 to formulate an on-site response plan.They were hampered by 

not knowing how many officers were responding to the site and where those 

officers were operating.Many of the officers who responded to this command 

post lacked suitable protective equipment to enter the complex.153 

By 9:58,one PAPD officer had reached the 44th-floor sky lobby of the North 

Tower.Also in the North Tower, one team of PAPD officers was in the mid-20s 

and another was in the lower 20s. Numerous PAPD officers were also climbing 

in the South Tower, including the PAPD ESU team. Many PAPD officers were 

on the ground floors of the complex—some assisting in evacuation,others man=

ning the PAPD desk in 5 WTC or assisting at lobby command posts.154 

OEM Response 

After the South Tower was hit, OEM senior leadership decided to remain in 

its “bunker” and continue conducting operations, even though all civilians had 

been evacuated from 7 WTC. At approximately 9:30, a senior OEM official 

ordered the evacuation of the facility, after a Secret Service agent in 7 WTC 

advised him that additional commercial planes were not accounted for. Prior 

to its evacuation, no outside agency liaisons had reached OEM. OEM field 

responders were stationed in each tower’s lobby, at the FDNY overall com=

mand post, and, at least for some period of time, at the NYPD command post 

at Church andVesey.155 

Summary 

The emergency response effort escalated with the crash of United 175 into the 

South Tower.With that escalation, communications as well as command and 

control became increasingly critical and increasingly difficult. First responders 

assisted thousands of civilians in evacuating the towers, even as incident com=

manders from responding agencies lacked knowledge of what other agencies 

and, in some cases, their own responders were doing. 

From 9:59 until 10:28 A.M. 

At 9:58:59, the South Tower collapsed in ten seconds, killing all civilians and 

emergency personnel inside, as well a number of individuals—both first 

responders and civilians—in the concourse, in the Marriott,and on neighbor=

ing streets.The building collapsed into itself,causing a ferocious windstorm and 
306 THE 9/11 COMMISSION REPORT 

creating a massive debris cloud.The Marriott hotel suffered significant damage as a result of the collapse of the South Tower.156 

Civilian Response in the North Tower 

The 911 calls placed from most locations in the North Tower grew increas=

ingly desperate as time went on.As late as 10:28,people remained alive in some 

locations, including on the 92nd and 79th floors. Below the impact zone, it is 

likely that most civilians who were physically and emotionally capable of 

descending had exited the tower.The civilians who were nearing the bottom 

of stairwell C were assisted out of the building by NYPD, FDNY, and PAPD 

personnel. Others, who experienced difficulty evacuating, were being helped 

by first responders on lower floors.157 

FDNY Response


Immediate Impact of the Collapse of the South Tower. The FDNY


overall command post and posts in the NorthTower lobby,the Marriott lobby,


and the staging area on West Street south of Liberty all ceased to operate upon


the collapse of the SouthTower,as did EMS staging areas,because of their prox=


imity to the building.158


Those who had been in the North Tower lobby had no way of knowing 

that the South Tower had suffered a complete collapse. Chiefs who had fled 

from the overall command post on the west side of West Street took shelter in 

the underground parking garage at 2 World Financial Center and were not 

available to influence FDNY operations for the next ten minutes or so.159 

When the South Tower collapsed, firefighters on upper floors of the North 

Tower heard a violent roar, and many were knocked off their feet; they saw 

debris coming up the stairs and observed that the power was lost and emer=

gency lights activated. Nevertheless, those firefighters not standing near win=

dows facing south had no way of knowing that the SouthTower had collapsed; 

many surmised that a bomb had exploded, or that the North Tower had suf=

fered a partial collapse on its upper floors.160 

We do not know whether the repeater channel continued to function 

after 9:59.161 

Initial Evacuation Instructions and Communications. The South 

Tower’s total collapse was immediately communicated on the Manhattan dis=

patch channel by an FDNY boat on the Hudson River; but to our knowledge, 

no one at the site received this information, because every FDNY command 

post had been abandoned—including the overall command post, which 

included the Field Comm van.Despite his lack of knowledge of what had hap=

pened to the SouthTower,a chief in the process of evacuating the NorthTower 

lobby sent out an order within a minute of the collapse:“Command to all units 

in Tower 1, evacuate the building.”Another chief from the North Tower lobby 

soon followed with an additional evacuation order issued on tactical 1.162 
HEROISM AND HORROR 307 

Evacuation orders did not follow the protocol for giving instructions when 

a building’s collapse may be imminent—a protocol that includes constantly 

repeating“Mayday,Mayday,Mayday”—during the 29 minutes between the fall 

of the SouthTower and that of the NorthTower.In addition,most of the evac=

uation instructions did not mention that the SouthTower had collapsed.How=

ever, at least three firefighters heard evacuation instructions which stated that 

the North Tower was in danger of “imminent collapse.”163 

FDNY Personnel above the Ground Floors of the North Tower.Within 

minutes, some firefighters began to hear evacuation orders over tactical 1.At 

least one chief also gave the evacuation instruction on the command channel 

used only by chiefs in the North Tower, which was much less crowded.164 

At least two battalion chiefs on upper floors of the North Tower—one on 

the 23rd floor and one on the 35th floor—heard the evacuation instruction on 

the command channel and repeated it to everyone they came across.The chief 

on the 23rd floor apparently aggressively took charge to ensure that all firefighters on the floors in the immediate area were evacuating.The chief on the 

35th floor also heard a separate radio communication stating that the South 

Tower had collapsed (which the chief on the 23rd floor may have heard as well). 

He subsequently acted with a sense of urgency,and some firefighters heard the 

evacuation order for the first time when he repeated it on tactical 1.This chief 

also had a bullhorn and traveled to each of the stairwells and shouted the evac=

uation order:“All FDNY, get the fuck out!”As a result of his efforts,many firefighters who had not been in the process of evacuating began to do so.165 

Other firefighters did not receive the evacuation transmissions, for one of 

four reasons:First,some FDNY radios did not pick up the transmission because 

of the difficulties of radio communications in high-rises. Second, the numbers 

trying to use tactical 1 after the South Tower collapsed may have drowned out 

some evacuation instructions. According to one FDNY lieutenant who was 

on the 31st floor of the North Tower at the time, “[Tactical] channel 1 just 

might have been so bogged down that it may have been impossible to get that 

order through.”166 Third, some firefighters in the North Tower were off-duty 

and did not have radios.Fourth,some firefighters in the NorthTower had been 

dispatched to the South Tower and likely were on the different tactical chan=

nel assigned to that tower.167 

FDNY personnel in the North Tower who received the evacuation orders 

did not respond uniformly. Some units—including one whose officer knew 

that the South Tower had collapsed—either delayed or stopped their evacua=

tion in order to assist nonambulatory civilians.Some units whose members had 

become separated during the climb attempted to regroup so they could 

descend together.Some units began to evacuate but,according to eyewitnesses, 

did not hurry.At least several firefighters who survived believed that they and 

others would have evacuated more urgently had they known of the South 

Tower’s complete collapse.Other firefighters continued to sit and rest on floors 
308 THE 9/11 COMMISSION REPORT 

while other companies descended past them and reminded them that they were 

supposed to evacuate.Some firefighters were determined not to leave the build=

ing while other FDNY personnel remained inside and, in one case, convinced 

others to remain with them. In another case, firefighters had successfully 

descended to the lobby,where another firefighter then persuaded them to reas=

cend in order to look for specific FDNY personnel.168 

Other FDNY personnel did not hear the evacuation order on their radio 

but were advised orally to leave the building by other firefighters and police 

who were themselves evacuating.169 

By 10:24,approximately five FDNY companies reached the bottom of stairwell B and entered the North Tower lobby.They stood in the lobby for more 

than a minute, not certain what to do, as no chiefs were present. Finally, one 

firefighter—who had earlier seen from a window that the SouthTower had col=

lapsed—urged that they all leave,as this tower could fall as well.The units then 

proceeded to exit ontoWest Street.While they were doing so,the NorthTower 

began its pancake collapse, killing some of these men.170 

Other FDNY Personnel. The Marriott Hotel suffered significant damage in 

the collapse of the South Tower.Those in the lobby were knocked down and 

enveloped in the darkness of a debris cloud. Some were hurt but could walk. 

Others were more severely injured, and some were trapped. Several firefight=

ers came across a group of about 50 civilians who had been taking shelter in 

the restaurant and assisted them in evacuating. Up above, at the time of the 

South Tower’s collapse four companies were descending the stairs single file in 

a line of approximately 20 men. Four survived.171 

At the time of the SouthTower’s collapse,two FDNY companies were either 

at the eastern side of the North Tower lobby, near the mall concourse, or actu=

ally in the mall concourse,trying to reach the SouthTower.Many of these men 

were thrown off their feet by the collapse of the South Tower; they then 

attempted to regroup in the darkness of the debris cloud and evacuate civil=

ians and themselves, not knowing that the South Tower had collapsed. Several 

of these firefighters subsequently searched the PATH station below the con=

course—unaware that the PAPD had cleared the area of all civilians by 9:19.172 

At about 10:15, the FDNY Chief of Department and the Chief of Safety, 

who had returned to West Street from the parking garage, confirmed that the 

South Tower had collapsed.The Chief of Department issued a radio order for 

all units to evacuate the North Tower, repeating it about five times. He then 

directed that the FDNY command post be moved further north onWest Street 

and told FDNY units in the area to proceed north on West Street toward 

Chambers Street.At approximately 10:25, he radioed for two ladder compa=

nies to respond to the Marriott,where he was aware that both FDNY person=

nel and civilians were trapped.173 

Many chiefs, including several of those who had been in the North Tower 

lobby, did not learn that the South Tower had collapsed until 30 minutes or 
HEROISM AND HORROR 309 

more after the event. According to two eyewitnesses, however, one senior 

FDNY chief who knew that the SouthTower had collapsed strongly expressed 

the opinion that the NorthTower would not collapse,because unlike the South 

Tower, it had not been hit on a corner.174 

After the South Tower collapsed, some firefighters on the streets neighbor=

ing the North Tower remained where they were or came closer to the North 

Tower. Some of these firefighters did not know that the South Tower had col=

lapsed, but many chose despite that knowledge to remain in an attempt to save 

additional lives.According to one such firefighter, a chief who was preparing 

to mount a search-and-rescue mission in the Marriott, “I would never think 

of myself as a leader of men if I had headed north on West Street after [the] 

South Tower collapsed.” Just outside the North Tower on West Street one firefighter was directing others exiting the building, telling them when no 

jumpers were coming down and it was safe to run out. A senior chief had 

grabbed an NYPD bullhorn and was urging firefighters exiting onto West 

Street to continue running north,well away from theWTC.Three of the most 

senior and respected members of the FDNY were involved in attempting to 

rescue civilians and firefighters from the Marriott.175 

NYPD Response 

A member of the NYPD Aviation Unit radioed that the South Tower had col=

lapsed immediately after it happened,and further advised that all people in the 

WTC complex and nearby areas should be evacuated.At 10:04, NYPD avia=

tion reported that the top 15 stories of the North Tower “were glowing red” 

and that they might collapse.At 10:08, a helicopter pilot warned that he did 

not believe the North Tower would last much longer.176 

Immediately after the South Tower collapsed, many NYPD radio frequen=

cies became overwhelmed with transmissions relating to injured, trapped, or 

missing officers.As a result, NYPD radio communications became strained on 

most channels. Nevertheless, they remained effective enough for the two clos=

est NYPD mobilization points to be moved further from theWTC at 10:06.177 

Just like most firefighters,the ESU rescue teams in the North Tower had no 

idea that the South Tower had collapsed. However, by 10:00 the ESU officer 

running the command post at Church andVesey ordered the evacuation of all 

ESU units from the WTC complex.This officer, who had observed the South 

Tower collapse,reported it to ESU units in the North Tower in his evacuation 

instruction.178 

This instruction was clearly heard by the two ESU units already in the 

North Tower and the other ESU unit preparing to enter the tower.The ESU 

team on the 31st floor found the full collapse of the South Tower so unfath=

omable that they radioed back to the ESU officer at the command post and 

asked him to repeat his communication. He reiterated his urgent message.179 

The ESU team on the 31st floor conferred with the FDNY personnel there 

to ensure that they, too, knew that they had to evacuate, then proceeded down 
310 THE 9/11 COMMISSION REPORT 

stairwell B. During the descent, they reported seeing many firefighters who 

were resting and did not seem to be in the process of evacuating.They further 

reported advising these firefighters to evacuate, but said that at times they were 

not acknowledged. In the opinion of one of the ESU officers, some of these 

firefighters essentially refused to take orders from cops.At least one firefighter 

who was in the North Tower has supported that assessment,stating that he was 

not going to take an evacuation instruction from a cop that morning. However, another firefighter reports that ESU officers ran past him without advis=

ing him to evacuate.180 

The ESU team on the 11th floor began descending stairwell C after receiv=

ing the evacuation order. Once near the mezzanine level—where stairwell C 

ended—this team spread out in chain formation,stretching from several floors 

down to the mezzanine itself.They used their flashlights to provide a path of 

beacons through the darkness and debris for civilians climbing down the stairs. 

Eventually,when no one else appeared to be descending,the ESU team exited 

the North Tower and ran one at a time to 6 WTC, dodging those who still 

were jumping from the upper floors of the North Tower by acting as spotters 

for each other.They remained in the area, conducting additional searches for 

civilians; all but two of them died.181 

After surviving the SouthTower’s collapse,the ESU team that had been prepar=

ing to enter the North Tower spread into chain formation and created a path for 

civilians (who had exited from the NorthTower mezzanine) to evacuate theWTC 

complex by descending the stairs on the north side of 5 and 6 WTC, which led 

down toVesey Street.They remained at this post until the NorthTower collapsed, 

yet all survived.182 

The three plainclothes NYPD officers who had made it up to the 54th floor 

of the NorthTower felt the building shake violently at 9:59 as the SouthTower 

collapsed (though they did not know the cause). Immediately thereafter, they 

were joined by three firefighters from an FDNY engine company. One of the 

firefighters apparently heard an evacuation order on his radio, but responded 

in a return radio communication,“We’re not fucking coming out!” However, 

the firefighters urged the police officers to descend because they lacked the 

protective gear and equipment needed to handle the increasing smoke and 

heat.The police officers reluctantly began descending, checking that the lower 

floors were clear of civilians.They proceeded down stairwell B, poking their 

heads into every floor and briefly looking for civilians.183 

Other NYPD officers helping evacuees on the mezzanine level of the North 

Tower were enveloped in the debris cloud that resulted from the SouthTower’s 

collapse.They struggled to regroup in the darkness and to evacuate both themselves and civilians they encountered.At least one of them died in the collapse 

of the NorthTower. At least one NYPD officer from this area managed to evac=

uate out toward 5 WTC, where he teamed up with a Port Authority police 

officer and acted as a spotter in advising the civilians who were still exiting 
HEROISM AND HORROR 311 

when they could safely run from 1 WTC to 5 WTC and avoid being struck 

by people and debris falling from the upper floors.184 

At the time of the collapse of the South Tower, there were numerous 

NYPD officers in the concourse, some of whom are believed to have died 

there. Those who survived struggled to evacuate themselves in darkness, 

assisting civilians as they exited the concourse in all directions.185 

Port Authority Response 

The collapse of the South Tower forced the evacuation of the PAPD com=

mand post on West and Vesey, compelling PAPD officers to move north. 

There is no evidence that PAPD officers without WTC Command radios 

received an evacuation order by radio. Some of these officers in the North 

Tower decided to evacuate, either on their own or in consultation with other 

first responders they came across. Some greatly slowed their own descent in 

order to assist nonambulatory civilians.186 

After 10:28 A.M. 

The North Tower collapsed at 10:28:25 A.M., killing all civilians alive on upper 

floors, an undetermined number below, and scores of first responders. The 

FDNY Chief of Department,the PortAuthority Police Department Superin=

tendent,and many of their senior staff were killed.Incredibly, twelve firefight=

ers, one PAPD officer, and three civilians who were descending stairwell B of 

the North Tower survived its collapse.187 

On September 11, the nation suffered the largest loss of life—2,973—on its 

soil as a result of hostile attack in its history.The FDNY suffered 343 fatalities— 

the largest loss of life of any emergency response agency in history. The PAPD 

suffered 37 fatalities—the largest loss of life of any police force in history.The 

NYPD suffered 23 fatalities—the second largest loss of life of any police force 

in history, exceeded only by the number of PAPD officers lost the same day.188 

Mayor Giuliani, along with the Police and Fire commissioners and the 

OEM director,moved quickly north and established an emergency operations 

command post at the Police Academy. Over the coming hours, weeks, and 

months, thousands of civilians and city, state, and federal employees devoted 

themselves around the clock to putting NewYork City back on its feet.189 

9.3 EMERGENCY RESPONSE ATTHE PENTAGON 

If it had happened on any other day, the disaster at the Pentagon would be 

remembered as a singular challenge and an extraordinary national story.Yet the 

calamity at the World Trade Center that same morning included catastrophic 

damage 1,000 feet above the ground that instantly imperiled tens of thousands 

of people.The two experiences are not comparable. Nonetheless, broader les-
312 THE 9/11 COMMISSION REPORT

© Tamara Beckwith, New York Post 

The Twin Towers following the impact of American Airlines Flight 11 and 


United Airlines Flight 175

HEROISM AND HORROR 313 

The Pentagon, after being struck by American Airlines Flight 77


© Reuters 2004 © Reuters 2004 

United Airlines Flight 93 crash site, Shanksville, Pennsylvania

314 THE 9/11 COMMISSION REPORT 

sons in integrating multiagency response efforts are apparent when we analyze 

the response at the Pentagon. 

The emergency response at the Pentagon represented a mix of local, state, 

and federal jurisdictions and was generally effective. It overcame the inherent 

complications of a response across jurisdictions because the Incident Command 

System, a formalized management structure for emergency response, was in 

place in the National Capital Region on 9/11.190 

Because of the nature of the event—a plane crash, fire, and partial building 

collapse—the Arlington County Fire Department served as incident com=

mander. Different agencies had different roles.The incident required a major 

rescue, fire, and medical response from Arlington County at the U.S. military’s 

headquarters—a facility under the control of the secretary of defense. Since it 

was a terrorist attack, the Department of Justice was the lead federal agency in 

charge (with authority delegated to the FBI for operational response).Addi=

tionally, the terrorist attack affected the daily operations and emergency 

management requirements of Arlington County and all bordering and sur=

rounding jurisdictions.191 

At 9:37, the west wall of the Pentagon was hit by hijacked American Airlines Flight 77, a Boeing 757.The crash caused immediate and catastrophic 

damage. All 64 people aboard the airliner were killed,as were 125 people inside 

the Pentagon (70 civilians and 55 military service members). One hundred six 

people were seriously injured and transported to area hospitals.192 

While no emergency response is flawless, the response to the 9/11 terror=

ist attack on the Pentagon was mainly a success for three reasons:first,the strong 

professional relationships and trust established among emergency responders; 

second, the adoption of the Incident Command System;and third, the pursuit 

of a regional approach to response. Many fire and police agencies that 

responded had extensive prior experience working together on regional 

events and training exercises. Indeed, at the time preparations were under way 

at many of these agencies to ensure public safety at the annual meetings of the 

International Monetary Fund and the World Bank scheduled to be held later 

that month in Washington, D.C.193 

Local, regional, state, and federal agencies immediately responded to the 

Pentagon attack. In addition to county fire, police, and sheriff’s departments, 

the response was assisted by the Metropolitan Washington Airports Authority, 

Ronald ReaganWashington National Airport Fire Department,Fort Myer Fire 

Department, theVirginia State Police, theVirginia Department of Emergency 

Management,the FBI,FEMA,a National Medical ResponseTeam,the Bureau 

of Alcohol,Tobacco,and Firearms,and numerous military personnel within the 

Military District of Washington.194 

Command was established at 9:41.At the same time, the Arlington County 

Emergency Communications Center contacted the fire departments of Fairfax County,Alexandria, and the District of Columbia to request mutual aid. 
HEROISM AND HORROR 315 

The incident command post provided a clear view of and access to the crash 

site, allowing the incident commander to assess the situation at all times.195 

At 9:55, the incident commander ordered an evacuation of the Pentagon 

impact area because a partial collapse was imminent; it occurred at 9:57, and 

no first responder was injured.196 

At 10:15, the incident commander ordered a full evacuation of the com=

mand post because of the warning of an approaching hijacked aircraft passed 

along by the FBI.This was the first of three evacuations caused by reports of 

incoming aircraft, and the evacuation order was well communicated and well 

coordinated.197 

Several factors facilitated the response to this incident, and distinguish it 

from the far more difficult task in NewYork.There was a single incident,and 

it was not 1,000 feet above ground.The incident site was relatively easy to 

secure and contain, and there were no other buildings in the immediate area. 

There was no collateral damage beyond the Pentagon.198 

Yet the Pentagon response encountered difficulties that echo those expe=

rienced in NewYork. As the “Arlington County: After-Action Report”notes, 

there were significant problems with both self-dispatching and communica=

tions: “Organizations,response units,and individuals proceeding on their own 

initiative directly to an incident site, without the knowledge and permission 

of the host jurisdiction and the Incident Commander, complicate the exer=

cise of command, increase the risks faced by bonafide responders, and exac=

erbate the challenge of accountability.”With respect to communications, the 

report concludes: “Almost all aspects of communications continue to be prob=

lematic, from initial notification to tactical operations. Cellular telephones 

were of little value.... Radio channels were initially oversaturated. . . . Pagers 

seemed to be the most reliable means of notification when available and used, 

but most firefighters are not issued pagers.”199 

It is a fair inference, given the differing situations in New York City and 

Northern Virginia, that the problems in command, control, and communica=

tions that occurred at both sites will likely recur in any emergency of similar 

scale. The task looking forward is to enable first responders to respond in a 

coordinated manner with the greatest possible awareness of the situation. 

9.4 ANALYSIS 

Like the national defense effort described in chapter 1, the emergency 

response to the attacks on 9/11 was necessarily improvised. In NewYork, the 

FDNY, NYPD, the Port Authority,WTC employees, and the building occu=

pants themselves did their best to cope with the effects of an unimaginable 

catastrophe—unfolding furiously over a mere 102 minutes—for which they 

were unprepared in terms of both training and mindset. As a result of the 
316 THE 9/11 COMMISSION REPORT 

efforts of first responders, assistance from each other, and their own good 

instincts and goodwill, the vast majority of civilians below the impact zone 

were able to evacuate the towers. 

The National Institute of Standards and Technology has provided a prelim=

inary estimation that between 16,400 and 18,800 civilians were in the WTC 

complex as of 8:46 A.M. on September 11.At most 2,152 individuals died at 

the WTC complex who were not (1) fire or police first responders, (2) secu=

rity or fire safety personnel of the WTC or individual companies, (3) volun=

teer civilians who ran to the WTC after the planes’ impact to help others, or 

(4) on the two planes that crashed into theTwinTowers.Out of this total num=

ber of fatalities, we can account for the workplace location of 2,052 individu=

als, or 95.35 percent. Of this number, 1,942 or 94.64 percent either worked or 

were supposed to attend a meeting at or above the respective impact zones of 

the Twin Towers; only 110, or 5.36 percent of those who died, worked below 

the impact zone.While a given person’s office location at the WTC does not 

definitively indicate where that individual died that morning or whether he or 

she could have evacuated, these data strongly suggest that the evacuation was 

a success for civilians below the impact zone.200 

Several factors influenced the evacuation on September 11. It was aided 

greatly by changes made by the Port Authority in response to the 1993 bomb=

ing and by the training of both Port Authority personnel and civilians after 

that time. Stairwells remained lit near unaffected floors;some tenants relied on 

procedures learned in fire drills to help them to safety; others were guided 

down the stairs by fire safety officials based in the lobby. Because of damage 

caused by the impact of the planes, the capability of the sophisticated building 

systems may have been impaired. Rudimentary improvements, however, such 

as the addition of glow strips to the handrails and stairs,were credited by some 

as the reason for their survival. The general evacuation time for the towers 

dropped from more than four hours in 1993 to under one hour on Septem=

ber 11 for most civilians who were not trapped or physically incapable of 

enduring a long descent. 

First responders also played a significant role in the success of the evacua=

tion. Some specific rescues are quantifiable, such as an FDNY company’s res=

cue of civilians trapped on the 22d floor of the North Tower, or the success of 

FDNY, PAPD, and NYPD personnel in carrying nonambulatory civilians out 

of both the North and South Towers.In other instances, intangibles combined 

to reduce what could have been a much higher death total. It is impossible to 

measure how many more civilians who descended to the ground floors would 

have died but for the NYPD and PAPD personnel directing them—via safe 

exit routes that avoided jumpers and debris—to leave the complex urgently 

but calmly. It is impossible to measure how many more civilians would have 

died but for the determination of many members of the FDNY, PAPD, and 

NYPD to continue assisting civilians after the South Tower collapsed. It is 
HEROISM AND HORROR 317 

impossible to measure the calming influence that ascending firefighters had on 

descending civilians or whether but for the firefighters’ presence the poor 

behavior of a very few civilians could have caused a dangerous and panicked 

mob flight. But the positive impact of the first responders on the evacuation 

came at a tremendous cost of first responder lives lost.201 

Civilian and Private-Sector Challenges 

The “first” first responders on 9/11, as in most catastrophes, were privatesector civilians. Because 85 percent of our nation’s critical infrastructure is 

controlled not by government but by the private sector, private-sector civil=

ians are likely to be the first responders in any future catastrophes. For that 

reason, we have assessed the state of private sector and civilian preparedness 

in order to formulate recommendations to address this critical need. Our rec=

ommendations grow out of the experience of the civilians at the World Trade 

Center on 9/11. 

Lack of Protocol for Rooftop Rescues. Civilians at or above the impact 

zone in the North Tower had the smallest hope of survival. Once the plane 

struck, they were prevented from descending because of damage to or impass=

able conditions in the building’s three stairwells.The only hope for those on 

the upper floors of the North Tower would have been a swift and extensive air 

rescue.Several factors made this impossible.Doors leading to the roof were kept 

locked for security reasons, and damage to software in the security command 

station prevented a lock release order from taking effect. Even if the doors had 

not been locked,structural and radiation hazards made the rooftops unsuitable 

staging areas for a large number of civilians; and even if conditions permitted 

general helicopter evacuations—which was not the case—only several people 

could be lifted at a time. 

The WTC lacked any plan for evacuation of civilians on upper floors of the 

WTC in the event that all stairwells were impassable below. 

Lack of Comprehensive Evacuation of South Tower Immediately after 

the North Tower Impact. No decision has been criticized more than the 

decision of building personnel not to evacuate the South Tower immediately 

after the NorthTower was hit.A firm and prompt evacuation order would likely 

have led many to safety. Even a strictly “advisory” announcement would not 

have dissuaded those who decided for themselves to evacuate.The advice to 

stay in place was understandable, however, when considered in its context.At 

that moment, no one appears to have thought a second plane could hit the 

South Tower.The evacuation of thousands of people was seen as inherently 

dangerous.Additionally, conditions were hazardous in some areas outside the 

towers.202 

Less understandable, in our view, is the instruction given to some civilians 
318 THE 9/11 COMMISSION REPORT 

who had reached the lobby to return to their offices.They could have been 

held in the lobby or perhaps directed through the underground concourse. 

Despite the initial advice given over its public-address system, the South 

Tower was ordered to be evacuated by the FDNY and PAPD within 12 min=

utes of the North Tower’s being hit. If not for a second, unanticipated attack, 

the evacuation presumably would have proceeded. 

Impact of Fire Safety Plan and Fire Drills on Evacuation. Once the 

South Tower was hit, civilians on upper floors wasted time ascending the stairs 

instead of searching for a clear path down, when stairwell A was at least ini=

tially passable.Although rooftop rescues had not been conclusively ruled out, 

civilians were not informed in fire drills that roof doors were locked, that 

rooftop areas were hazardous, and that no helicopter evacuation plan existed. 

In both towers, civilians who were able to reach the stairs and descend were 

also stymied by the deviations in the stairways and by smoke doors.This confusion delayed the evacuation of some and may have obstructed that of others. 

The Port Authority has acknowledged that in the future, tenants should be 

made aware of what conditions they will encounter during descent. 

Impact of 911 Calls on Evacuation. The NYPD’s 911 operators and 

FDNY dispatch were not adequately integrated into the emergency response. 

In several ways, the 911 system was not ready to cope with a major disaster. 

These operators and dispatchers were one of the only sources of information 

for individuals at and above the impact zone of the towers.The FDNY ordered 

both towers fully evacuated by 8:57,but this guidance was not conveyed to 911 

operators and FDNY dispatchers, who for the next hour often continued to 

advise civilians not to self-evacuate, regardless of whether they were above or 

below the impact zones.Nor were 911 operators or FDNY dispatchers advised 

that rooftop rescues had been ruled out.This failure may have been harmful to 

civilians on the upper floors of the South Tower who called 911 and were not 

told that their only evacuation hope was to attempt to descend, not to ascend. 

In planning for future disasters, it is important to integrate those taking 911 

calls into the emergency response team and to involve them in providing upto-date information and assistance to the public. 

Preparedness of Individual Civilians. One clear lesson of September 11 

is that individual civilians need to take responsibility for maximizing the prob=

ability that they will survive,should disaster strike.Clearly,many building occu=

pants in the World Trade Center did not take preparedness seriously. 

Individuals should know the exact location of every stairwell in their work=

place.In addition,they should have access at all times to flashlights,which were 

deemed invaluable by some civilians who managed to evacuate the WTC on 

September 11. 
HEROISM AND HORROR 319 

Challenges Experienced by First Responders


The Challenge of Incident Command. As noted above, in July 2001,


Mayor Giuliani updated a directive titled “Direction and Control of Emergen=


cies in the City of New York.”The directive designated, for different types of


emergencies, an appropriate agency as “Incident Commander”; it would be


“responsible for the management of the City’s response to the emergency.”The


directive also provided that where incidents are “so multifaceted that no one


agency immediately stands out as the Incident Commander, OEM will assign


the role of Incident Commander to an agency as the situation demands.”203


To some degree, the Mayor’s directive for incident command was followed 

on 9/11.It was clear that the lead response agency was the FDNY,and that the 

other responding local, federal, bistate,and state agencies acted in a supporting 

role.There was a tacit understanding that FDNY personnel would have pri=

mary responsibility for evacuating civilians who were above the ground floors 

of the Twin Towers, while NYPD and PAPD personnel would be in charge of 

evacuating civilians from the WTC complex once they reached ground level. 

The NYPD also greatly assisted responding FDNY units by clearing emer=

gency lanes to the WTC.204 

In addition, coordination occurred at high levels of command. For exam=

ple, the Mayor and Police Commissioner consulted with the Chief of the 

Department of the FDNY at approximately 9:20.There were other instances 

of coordination at operational levels,and information was shared on an ad hoc 

basis. For example, an NYPD ESU team passed the news of their evacuation 

order to firefighters in the North Tower.205 

It is also clear, however, that the response operations lacked the kind of 

integrated communications and unified command contemplated in the 

directive. These problems existed both within and among individual 

responding agencies. 

Command and Control within First Responder Agencies. For a uni=

fied incident management system to succeed, each participant must have com=

mand and control of its own units and adequate internal communications.This 

was not always the case at the WTC on 9/11. 

Understandably lacking experience in responding to events of the magni=

tude of the World Trade Center attacks, the FDNY as an institution proved 

incapable of coordinating the numbers of units dispatched to different points 

within the 16-acre complex.As a result, numerous units were congregating in 

the undamaged Marriott Hotel and at the overall command post onWest Street 

by 9:30, while chiefs in charge of the South Tower still were in desperate need 

of units.With better understanding of the resources already available,additional 

units might not have been dispatched to the South Tower at 9:37. 

The task of accounting for and coordinating the units was rendered diffi=

cult, if not impossible, by internal communications breakdowns resulting from 
320 THE 9/11 COMMISSION REPORT 

the limited capabilities of radios in the high-rise environment of theWTC and 

from confusion over which personnel were assigned to which frequency. Fur=

thermore, when the South Tower collapsed the overall FDNY command post 

ceased to operate, which compromised the FDNY’s ability to understand the 

situation;an FDNY marine unit’s immediate radio communication to FDNY 

dispatch that the South Tower had fully collapsed was not conveyed to chiefs 

at the scene.The FDNY’s inability to coordinate and account for the different 

radio channels that would be used in an emergency of this scale contributed 

to the early lack of units in the South Tower, whose lobby chief initially could 

not communicate with anyone outside that tower.206 

Though almost no one at 9:50 on September 11 was contemplating an 

imminent total collapse of the TwinTowers,many first responders and civilians 

were contemplating the possibility of imminent additional terrorist attacks 

throughout New York City. Had any such attacks occurred, the FDNY’s 

response would have been severely compromised by the concentration of so 

many of its off-duty personnel, particularly its elite personnel,at the WTC. 

The PortAuthority’s response was hampered by the lack of both standard oper=

ating procedures and radios capable of enabling multiple commands to respond 

in unified fashion to an incident at the WTC. Many officers reporting from the 

tunnel and airport commands could not hear instructions being issued over the 

WTC Command frequency.In addition, command and control was complicated 

by senior Port Authority Police officials becoming directly involved in frontline 

rescue operations. 

The NYPD experienced comparatively fewer internal command and con=

trol and communications issues.Because the department has a history of mobi=

lizing thousands of officers for major events requiring crowd control, its 

technical radio capability and major incident protocols were more easily 

adapted to an incident of the magnitude of 9/11. In addition, its mission that 

day lay largely outside the towers themselves.Although there were ESU teams 

and a few individual police officers climbing in the towers, the vast majority of 

NYPD personnel were staged outside, assisting with crowd control and evacu=

ation and securing other sites in the city.The NYPD ESU division had firm 

command and control over its units, in part because there were so few of them 

(in comparison to the number of FDNY companies) and all reported to the 

same ESU command post. It is unclear, however, whether non-ESU NYPD 

officers operating on the ground floors, and in a few cases on upper floors, of 

the WTC were as well coordinated. 

Significant shortcomings within the FDNY’s command and control capa=

bilities were painfully exposed on September 11. To its great credit, the 

department has made a substantial effort in the past three years to address 

these.While significant problems in the command and control of the PAPD 

also were exposed on September 11, it is less clear that the Port Authority 

has adopted new training exercises or major incident protocols to address 

these shortcomings.207 
HEROISM AND HORROR 321 

Lack of Coordination among First Responder Agencies. Any attempt 

to establish a unified command on 9/11 would have been further frustrated by 

the lack of communication and coordination among responding agencies.Cer=

tainly, the FDNY was not “responsible for the management of the City’s 

response to the emergency,” as the Mayor’s directive would have required.The 

command posts were in different locations, and OEM headquarters, which 

could have served as a focal point for information sharing,did not play an inte=

grating role in ensuring that information was shared among agencies on 9/11, 

even prior to its evacuation.There was a lack of comprehensive coordination 

between FDNY, NYPD, and PAPD personnel climbing above the ground 

floors in the Twin Towers. 

Information that was critical to informed decisionmaking was not shared 

among agencies. FDNY chiefs in leadership roles that morning have told us 

that their decision making capability was hampered by a lack of information 

from NYPD aviation. At 9:51 A.M., a helicopter pilot cautioned that “large 

pieces” of the South Tower appeared to be about to fall and could pose a dan=

ger to those below. Immediately after the tower’s collapse, a helicopter pilot 

radioed that news.This transmission was followed by communications at 10:08, 

10:15, and 10:22 that called into question the condition of the North Tower. 

The FDNY chiefs would have benefited greatly had they been able to com=

municate with personnel in a helicopter. 

The consequence of the lack of real-time intelligence from NYPD aviation 

should not be overstated.Contrary to a widely held misperception, no NYPD 

helicopter predicted the fall of either tower before the South Tower collapsed, 

and no NYPD personnel began to evacuate the WTC complex prior to that 

time.Furthermore,the FDNY,as an institution,was in possession of the knowl=

edge that the South Tower had collapsed as early as the NYPD, as its fall had 

been immediately reported by an FDNY boat on a dispatch channel. Because 

of internal breakdowns within the department, however, this information was 

not disseminated to FDNY personnel on the scene. 

The FDNY, PAPD, and NYPD did not coordinate their units that were 

searching the WTC complex for civilians. In many cases, redundant searches 

of specific floors and areas were conducted. It is unclear whether fewer first 

responders in the aggregate would have been in the Twin Towers if there had 

been an integrated response, or what impact, if any,redundant searches had on 

the total number of first responder fatalities. 

Whether the lack of coordination between the FDNY and NYPD on Sep=

tember 11 had a catastrophic effect has been the subject of controversy.We 

believe that there are too many variables for us to responsibly quantify those 

consequences. It is clear that the lack of coordination did not affect adversely 

the evacuation of civilians.It is equally clear, however, that the Incident Com=

mand System did not function to integrate awareness among agencies or to 

facilitate interagency response.208 

If New York and other major cities are to be prepared for future terrorist 
322 THE 9/11 COMMISSION REPORT 

attacks, different first responder agencies within each city must be fully coordi=

nated, just as different branches of the U.S. military are. Coordination entails a 

unified command that comprehensively deploys all dispatched police, fire, and 

other first responder resources. 

In May 2004, New York City adopted an emergency response plan that 

expressly contemplates two or more agencies jointly being lead agency when 

responding to a terrorist attack but does not mandate a comprehensive and uni=

fied incident command that can deploy and monitor all first responder 

resources from one overall command post. In our judgment, this falls short of 

an optimal response plan,which requires clear command and control, common 

training, and the trust that such training creates.The experience of the mili=

tary suggests that integrated into such a coordinated response should be a uni=

fied field intelligence unit, which should receive and combine information 

from all first responders—including 911 operators.Such a field intelligence unit 

could be valuable in large and complex incidents. 

Radio Communication Challenges:The Effectiveness and Urgency of 

Evacuation Instructions.As discussed above,the location of the NYPD ESU 

command post was crucial in making possible an urgent evacuation order 

explaining the South Tower’s full collapse. Firefighters most certainly would 

have benefited from that information. 

A separate matter is the varied success at conveying evacuation instructions 

to personnel in the North Tower after the South Tower’s collapse.The success 

of NYPD ESU instruction is attributable to a combination of (1) the strength 

of the radios, (2) the relatively small numbers of individuals using them, and 

(3) use of the correct channel by all. 

The same three factors worked against successful communication among 

FDNY personnel. First, the radios’ effectiveness was drastically reduced in the 

high-rise environment. Second,tactical channel 1 was simply overwhelmed by 

the number of units attempting to communicate on it at 10:00. Third, some 

firefighters were on the wrong channel or simply lacked radios altogether. 

It is impossible to know what difference it made that units in the North 

Tower were not using the repeater channel after 10:00. While the repeater 

channel was at least partially operational before the South Tower collapsed, we 

do not know whether it continued to be operational after 9:59. 

Even without the repeater channel, at least 24 of the at most 32 companies 

who were dispatched to and actually in the North Tower received the evacu=

ation instruction—either via radio or directly from other first responders.Nev=

ertheless, many of these firefighters died, either because they delayed their 

evacuation to assist civilians, attempted to regroup their units, lacked urgency, 

or some combination of these factors. In addition, many other firefighters not 

dispatched to the North Tower also died in its collapse. Some had their radios 

on the wrong channel.Others were off-duty and lacked radios.In view of these 
HEROISM AND HORROR 323 

considerations, we conclude that the technical failure of FDNY radios, while 

a contributing factor, was not the primary cause of the many firefighter fatal=

ities in the North Tower.209 

The FDNY has worked hard in the past several years to address its radio 

deficiencies.To improve radio capability in high-rises,the FDNY has internally 

developed a “post radio” that is small enough for a battalion chief to carry to 

the upper floors and that greatly repeats and enhances radio signal strength.210 

The story with respect to PortAuthority police officers in the NorthTower 

is less complicated; most of them lacked access to the radio channel on which 

the PortAuthority police evacuation order was given. Since September 11,the 

Port Authority has worked hard to integrate the radio systems of their differ=

ent commands. 

... 

The le sson of 9/11 for civilians and first responders can be stated simply: 

in the new age of terror, they—we—are the primary targets.The losses Amer=

ica suffered that day demonstrated both the gravity of the terrorist threat and 

the commensurate need to prepare ourselves to meet it. 

The first responders of today live in a world transformed by the attacks on 

9/11. Because no one believes that every conceivable form of attack can be 

prevented, civilians and first responders will again find themselves on the front 

lines.We must plan for that eventuality.A rededication to preparedness is perhaps the best way to honor the memories of those we lost that day. 

10 

WARTIME 

After the attacks had occurred, while crisis managers were still sorting 

out a number of unnerving false alarms,Air Force One flew to Barksdale Air 

Force Base in Louisiana. One of these alarms was of a reported threat against 

Air Force One itself, a threat eventually run down to a misunderstood communication in the hectic White House Situation Room that morning.1 

While the plan at the elementary school had been to return to Washington, 

by the time Air Force One was airborne at 9:55 A.M. the Secret Service, the 

President’s advisers,and Vice President Cheney were strongly advising against 

it. President Bush reluctantly acceded to this advice and, at about 10:10, Air 

Force One changed course and began heading due west.The immediate objective was to find a safe location—not too far away—where the President could 

land and speak to the American people.The Secret Service was also interested 

in refueling the aircraft and paring down the size of the traveling party.The 

President’s military aide, an Air Force officer, quickly researched the options 

and, sometime around 10:20, identified Barksdale Air Force Base as an appropriate interim destination.2 

When Air Force One landed at Barksdale at about 11:45, personnel from 

the local Secret Service office were still en route to the airfield.The motorcade 

consisted of a military police lead vehicle and a van;the proposed briefing theater had no phones or electrical outlets. Staff scrambled to prepare another 

room for the President’s remarks, while the lead Secret Service agent reviewed 

the security situation with superiors in Washington.The President completed 

his statement, which for security reasons was taped and not broadcast live, and 

the traveling party returned to Air Force One.The next destination was discussed:once again the Secret Service recommended against returning toWashington,and the Vice President agreed. Offutt Air Force Base in Nebraska was 

chosen because of its elaborate command and control facilities, and because it 

could accommodate overnight lodging for 50 persons. The Secret Service 

wanted a place where the President could spend several days, if necessary.3 

325 
326 THE 9/11 COMMISSION REPORT 

Air Force One arrived at Offutt at 2:50 P.M. At about 3:15, President Bush 

met with his principal advisers through a secure video teleconference.4 Rice 

said President Bush began the meeting with the words, “We’re at war,”5 and 

that Director of Central Intelligence George Tenet said the agency was still 

assessing who was responsible, but the early signs all pointed to al Qaeda.6That 

evening the Deputies Committee returned to the pending presidential directive they had labored over during the summer.7 

The secretary of defense directed the nation’s armed forces to Defense Condition 3, an increased state of military readiness.8 For the first time in history, 

all nonemergency civilian aircraft in the United States were grounded, stranding tens of thousands of passengers across the country. Contingency plans for 

the continuity of government and the evacuation of leaders had been implemented.9The Pentagon had been struck; the White House or the Capitol had 

narrowly escaped direct attack. Extraordinary security precautions were put in 

place at the nation’s borders and ports. 

In the late afternoon, the President overruled his aides’ continuing reluctance to have him return to Washington and ordered Air Force One back to 

Andrews Air Force Base.He was flown by helicopter back to theWhite House, 

passing over the still-smoldering Pentagon.At 8:30 that evening,President Bush 

addressed the nation from the White House. After emphasizing that the first 

priority was to help the injured and protect against any further attacks, he said: 

“We will make no distinction between the terrorists who committed these acts 

and those who harbor them.” He quoted Psalm 23—“though I walk through 

the valley of the shadow of death . . .” No American, he said,“will ever forget 

this day.”10 

Following his speech, President Bush met again with his National Security 

Council (NSC), expanded to include Secretary of Transportation Norman 

Mineta and Joseph Allbaugh, the director of the Federal Emergency Management Agency.Secretary of State Colin Powell,who had returned from Peru after 

hearing of the attacks, joined the discussion.They reviewed the day’s events.11 

10.1 IMMEDIATE RESPONSES AT HOME 

As the urgent domestic issues accumulated,White House Deputy Chief of Staff 

Joshua Bolten chaired a temporary “domestic consequences” group.12 The 

agenda in those first days is worth noting, partly as a checklist for future crisis 

planners. It began with problems of how to help victims and stanch the flowing losses to the American economy, such as 

•	 Organizing federal emergency assistance. One question was what kind 

of public health advice to give about the air quality in Lower Manhattan in the vicinity of the fallen buildings.13 
WARTIME 327 

•	 Compensating victims.They evaluated legislative options, eventually 

setting up a federal compensation fund and defining the powers of a 

special master to run it. 

•	 Determining federal assistance. On September 13, President Bush 

promised to provide $20 billion for NewYork City, in addition to the 

$20 billion his budget director had already guessed might be needed 

for the country as a whole.14 

•	 Restoring civil aviation. On the morning of September 13, the 

national airspace reopened for use by airports that met newly improvised security standards. 

•	 Reopening the financial markets. After extraordinary emergency 

efforts involving the White House, the Treasury Department,and the 

Securities and Exchange Commission, aided by unprecedented 

cooperation among the usually competitive firms of the financial 

industry, the markets reopened on Monday, September 17.15 

•	 Deciding when and how to return border and port security to more 

normal operations. 

•	 Evaluating legislative proposals to bail out the airline industry and cap 

its liability. 

The very process of reviewing these issues underscored the absence of an 

effective government organization dedicated to assessing vulnerabilities and 

handling problems of protection and preparedness.Though a number of agencies had some part of the task, none had security as its primary mission. 

By September 14,Vice President Cheney had decided to recommend, at 

least as a first step,a newWhite House entity to coordinate all the relevant agencies rather than tackle the challenge of combining them in a new department. 

This new White House entity would be a homeland security adviser and 

Homeland Security Council—paralleling the National Security Council system.Vice President Cheney reviewed the proposal with President Bush and 

other advisers.President Bush announced the new post and its first occupant— 

Pennsylvania governor Tom Ridge—in his address to a joint session of Congress on September 20.16 

Beginning on September 11, Immigration and Naturalization Service 

agents working in cooperation with the FBI began arresting individuals for 

immigration violations whom they encountered while following up leads in 

the FBI’s investigation of the 9/11 attacks. Eventually, 768 aliens were arrested 

as “special interest” detainees. Some (such as Zacarias Moussaoui) were actually in INS custody before 9/11; most were arrested after. Attorney General 

John Ashcroft told us that he saw his job in directing this effort as “risk minimization,” both to find out who had committed the attacks and to prevent a 

subsequent attack. Ashcroft ordered all special interest immigration hearings 

closed to the public,family members,and press;directed government attorneys 
328 THE 9/11 COMMISSION REPORT 

to seek denial of bond until such time as they were “cleared” of terrorist connections by the FBI and other agencies; and ordered the identity of the 

detainees kept secret.INS attorneys charged with prosecuting the immigration 

violations had trouble getting information about the detainees and any terrorist connections; in the chaos after the attacks, it was very difficult to reach law 

enforcement officials, who were following up on other leads.The clearance 

process approved by the Justice Department was time-consuming, lasting an 

average of about 80 days.17 

We have assessed this effort to detain aliens of “special interest.” The 

detainees were lawfully held on immigration charges.Records indicate that 531 

were deported, 162 were released on bond, 24 received some kind of immigration benefits, 12 had their proceedings terminated, and 8—one of whom 

was Moussaoui—were remanded to the custody of the U.S. Marshals Service. 

The inspector general of the Justice Department found significant problems in 

the way the 9/11 detainees were treated.18 In response to a request about the 

counterterrorism benefits of the 9/11 detainee program, the Justice Department cited six individuals on the special interest detainee list, noting that two 

(including Moussaoui) were linked directly to a terrorist organization and that 

it had obtained new leads helpful to the investigation of the 9/11 terrorist 

attacks.19 A senior al Qaeda detainee has stated that U.S. government efforts 

after the 9/11 attacks to monitor the American homeland, including review of 

Muslims’ immigration files and deportation of nonpermanent residents,forced 

al Qaeda to operate less freely in the United States.20 

The government’s ability to collect intelligence inside the United States,and 

the sharing of such information between the intelligence and law enforcement 

communities, was not a priority before 9/11. Guidelines on this subject issued 

in August 2001 by Deputy Attorney General LarryThompson essentially recapitulated prior guidance.However,the attacks of 9/11 changed everything.Less 

than one week after September 11,an early version of what was to become the 

Patriot Act (officially, the USA PATRIOT Act) began to take shape.21 A central provision of the proposal was the removal of “the wall” on information 

sharing between the intelligence and law enforcement communities (discussed 

in chapter 3). Ashcroft told us he was determined to take every conceivable 

action,within the limits of the Constitution,to identify potential terrorists and 

deter additional attacks.22 The administration developed a proposal that eventually passed both houses of Congress by large majorities and was signed into 

law on October 26.23 
WARTIME 329 

Flights of Saudi Nationals Leaving the United States 

Three questions have arisen with respect to the departure of Saudi 

nationals from the United States in the immediate aftermath of 9/11: 

(1) Did any flights of Saudi nationals take place before national airspace 

reopened on September 13, 2001? (2) Was there any political intervention to facilitate the departure of Saudi nationals? (3) Did the FBI 

screen Saudi nationals thoroughly before their departure? 

First, we found no evidence that any flights of Saudi nationals, 

domestic or international, took place before the reopening of national 

airspace on the morning of September 13, 2001.24 To the contrary, 

every flight we have identified occurred after national airspace 

reopened.25 

Second, we found no evidence of political intervention.We found 

no evidence that anyone at theWhite House above the level of Richard 

Clarke participated in a decision on the departure of Saudi nationals. 

The issue came up in one of the many video teleconferences of the 

interagency group Clarke chaired,and Clarke said he approved of how 

the FBI was dealing with the matter when it came up for interagency 

discussion at his level.Clarke told us,“I asked the FBI,Dale Watson . . . 

to handle that, to check to see if that was all right with them, to see if 

they wanted access to any of these people,and to get back to me.And 

if they had no objections, it would be fine with me.” Clarke added,“I 

have no recollection of clearing it with anybody at the White 

House.”26 

Although White House Chief of Staff Andrew Card remembered 

someone telling him about the Saudi request shortly after 9/11,he said 

he had not talked to the Saudis and did not ask anyone to do anything 

about it.The President andVice President told us they were not aware 

of the issue at all until it surfaced much later in the media.None of the 

officials we interviewed recalled any intervention or direction on this 

matter from any political appointee.27 

Third,we believe that the FBI conducted a satisfactory screening of 

Saudi nationals who left the United States on charter flights.28 The 

Saudi government was advised of and agreed to the FBI’s requirements 

that passengers be identified and checked against various databases 

before the flights departed.29The Federal Aviation Administration representative working in the FBI operations center made sure that the 
330 THE 9/11 COMMISSION REPORT 

FBI was aware of the flights of Saudi nationals and was able to screen 

the passengers before they were allowed to depart.30 

The FBI interviewed all persons of interest on these flights prior to 

their departures.They concluded that none of the passengers was connected to the 9/11 attacks and have since found no evidence to change 

that conclusion. Our own independent review of the Saudi nationals 

involved confirms that no one with known links to terrorism departed 

on these flights.31 

10.2 PLANNING FOR WAR 

By late in the evening of September 11,the President had addressed the nation 

on the terrible events of the day.Vice President Cheney described the President’s mood as somber.32The long day was not yet over.When the larger meeting that included his domestic department heads broke up, President Bush 

chaired a smaller meeting of top advisers, a group he would later call his “war 

council.”33This group usually includedVice President Cheney,Secretary of State 

Powell, Secretary of Defense Donald Rumsfeld, General Hugh Shelton,Vice 

Chairman of the Joint Chiefs (later to become chairman) General Myers, DCI 

Tenet,Attorney General Ashcroft,and FBI Director Robert Mueller. From the 

White House staff, National Security Advisor Condoleezza Rice and Chief of 

Staff Card were part of the core group, often joined by their deputies, Stephen 

Hadley and Joshua Bolten. 

In this restricted National Security Council meeting, the President said it 

was a time for self-defense.The United States would punish not just the perpetrators of the attacks, but also those who harbored them. Secretary Powell 

said the United States had to make it clear to Pakistan, Afghanistan, and the 

Arab states that the time to act was now. He said we would need to build a 

coalition.The President noted that the attacks provided a great opportunity to 

engage Russia and China. Secretary Rumsfeld urged the President and the 

principals to think broadly about who might have harbored the attackers, 

including Iraq, Afghanistan, Libya, Sudan, and Iran. He wondered aloud how 

much evidence the United States would need in order to deal with these countries, pointing out that major strikes could take up to 60 days to assemble.34 

President Bush chaired two more meetings of the NSC on September 12. 

In the first meeting, he stressed that the United States was at war with a new 

and different kind of enemy.The President tasked principals to go beyond their 

pre-9/11 work and develop a strategy to eliminate terrorists and punish those 

who support them.As they worked on defining the goals and objectives of the 

upcoming campaign, they considered a paper that went beyond al Qaeda to 
WARTIME 331 

propose the “elimination of terrorism as a threat to our way of life,” an aim that 

would include pursuing other international terrorist organizations in the Middle East.35 

Rice chaired a Principals Committee meeting on September 13 in the Situation Room to refine how the fight against al Qaeda would be conducted. 

The principals agreed that the overall message should be that anyone supporting al Qaeda would risk harm. The United States would need to integrate 

diplomacy, financial measures, intelligence, and military actions into an overarching strategy.The principals also focused on Pakistan and what it could do 

to turn the Taliban against al Qaeda.They concluded that if Pakistan decided 

not to help the United States, it too would be at risk.36 

The same day, Deputy Secretary of State Richard Armitage met with the 

Pakistani ambassador to the United States,Maleeha Lodhi,and the visiting head 

of Pakistan’s military intelligence service, Mahmud Ahmed.Armitage said that 

the United States wanted Pakistan to take seven steps: 

•	 to stop al Qaeda operatives at its border and end all logistical support 

for Bin Ladin; 

•	 to give the United States blanket overflight and landing rights for all 

necessary military and intelligence operations; 

•	 to provide territorial access to U.S.and allied military intelligence and 

other personnel to conduct operations against al Qaeda; 

• to provide the United States with intelligence information; 

• to continue to publicly condemn the terrorist acts; 

•	 to cut off all shipments of fuel to the Taliban and stop recruits from 

going to Afghanistan; and, 

•	 if the evidence implicated bin Ladin and al Qaeda and the Taliban 

continued to harbor them, to break relations with the Taliban 

government.37 

Pakistan made its decision swiftly.That afternoon, Secretary of State Powell 

announced at the beginning of an NSC meeting that Pakistani President 

Musharraf had agreed to every U.S. request for support in the war on terrorism.The next day,the U.S. embassy in Islamabad confirmed that Musharraf and 

his top military commanders had agreed to all seven demands.“Pakistan will 

need full US support as it proceeds with us,” the embassy noted. “Musharraf 

said the GOP [government of Pakistan] was making substantial concessions in 

allowing use of its territory and that he would pay a domestic price. His standing in Pakistan was certain to suffer.To counterbalance that he needed to show 

that Pakistan was benefiting from his decisions.”38 

At the September 13 NSC meeting, when Secretary Powell described Pakistan’s reply,President Bush led a discussion of an appropriate ultimatum to the 

Taliban. He also ordered Secretary Rumsfeld to develop a military plan against 
332 THE 9/11 COMMISSION REPORT 

the Taliban.The President wanted the United States to strike the Taliban, step 

back, wait to see if they got the message, and hit them hard if they did not. He 

made clear that the military should focus on targets that would influence the 

Taliban’s behavior.39 

President Bush also tasked the State Department, which on the following 

day delivered to the White House a paper titled “Game Plan for a PoliticalMilitary Strategy for Pakistan and Afghanistan.”The paper took it as a given 

that Bin Ladin would continue to act against the United States even while 

under Taliban control. It therefore detailed specific U.S. demands for the Taliban: surrender Bin Ladin and his chief lieutenants, including Ayman al 

Zawahiri; tell the United States what the Taliban knew about al Qaeda and its 

operations; close all terrorist camps; free all imprisoned foreigners; and comply 

with all UN Security Council resolutions.40 

The State Department proposed delivering an ultimatum to the Taliban: 

produce Bin Ladin and his deputies and shut down al Qaeda camps within 24 

to 48 hours, or the United States will use all necessary means to destroy the 

terrorist infrastructure. The State Department did not expect the Taliban to 

comply. Therefore, State and Defense would plan to build an international 

coalition to go into Afghanistan.Both departments would consult with NATO 

and other allies and request intelligence, basing, and other support from countries, according to their capabilities and resources. Finally, the plan detailed a 

public U.S. stance:America would use all its resources to eliminate terrorism 

as a threat, punish those responsible for the 9/11 attacks, hold states and other 

actors responsible for providing sanctuary to terrorists, work with a coalition 

to eliminate terrorist groups and networks, and avoid malice toward any people, religion, or culture.41 

President Bush recalled that he quickly realized that the administration 

would have to invade Afghanistan with ground troops.42 But the early briefings to the President and Secretary Rumsfeld on military options were disappointing.43 Tommy Franks, the commanding general of Central Command 

(CENTCOM), told us that the President was dissatisfied. The U.S. military, 

Franks said, did not have an off-the-shelf plan to eliminate the al Qaeda threat 

in Afghanistan. The existing Infinite Resolve options did not, in his view, 

amount to such a plan.44 

All these diplomatic and military plans were reviewed over the weekend of 

September 15–16, as President Bush convened his war council at Camp 

David.45 Present wereVice President Cheney, Rice, Hadley, Powell,Armitage, 

Rumsfeld, Ashcroft, Mueller, Tenet, Deputy Secretary of Defense Paul Wolfowitz, and Cofer Black, chief of the DCI’s Counterterrorist Center. 

Tenet described a plan for collecting intelligence and mounting covert operations.He proposed inserting CIA teams into Afghanistan to work with Afghan 

warlords who would join the fight against al Qaeda.46These CIA teams would 

act jointly with the military’s Special Operations units. President Bush later 

praised this proposal, saying it had been a turning point in his thinking.47 
WARTIME 333 

General Shelton briefed the principals on the preliminary plan for 

Afghanistan that the military had put together. It drew on the Infinite Resolve 

“phased campaign” plan the Pentagon had begun developing in November 

2000 as an addition to the strike options it had been refining since 1998. But 

Shelton added a new element—the possible significant use of ground forces— 

and that is where President Bush reportedly focused his attention.48 

After hearing from his senior advisers,President Bush discussed with Rice 

the contents of the directives he would issue to set all the plans into motion. 

Rice prepared a paper that President Bush then considered with principals 

on Monday morning, September 17. “The purpose of this meeting,” he 

recalled saying,“is to assign tasks for the first wave of the war against terrorism. It starts today.”49 

In a written set of instructions slightly refined during the morning meeting, President Bush charged Ashcroft,Mueller,and Tenet to develop a plan for 

homeland defense. President Bush directed Secretary of State Powell to 

deliver an ultimatum to the Taliban along the lines that his department had 

originally proposed.The State Department was also tasked to develop a plan 

to stabilize Pakistan and to be prepared to notify Russia and countries near 

Afghanistan when hostilities were imminent.50 

In addition, Bush and his advisers discussed new legal authorities for covert 

action in Afghanistan, including the administration’s first Memorandum of 

Notification on Bin Ladin.Shortly thereafter,President Bush authorized broad 

new authorities for the CIA.51 

President Bush instructed Rumsfeld and Shelton to develop further the 

Camp David military plan to attack the Taliban and al Qaeda if the Taliban 

rejected the ultimatum. The President also tasked Rumsfeld to ensure that 

robust measures to protect American military forces against terrorist attack were 

implemented worldwide. Finally, he directed Treasury Secretary Paul O’Neill 

to craft a plan to target al Qaeda’s funding and seize its assets.52 NSC staff members had begun leading meetings on terrorist fund-raising by September 18.53 

Also by September 18, Powell had contacted 58 of his foreign counterparts 

and received offers of general aid, search-and-rescue equipment and personnel,and medical assistance teams.54 On the same day,Deputy Secretary of State 

Armitage was called by Mahmud Ahmed regarding a two-day visit to 

Afghanistan during which the Pakistani intelligence chief had met with Mullah Omar and conveyed the U.S. demands. Omar’s response was “not negative 

on all these points.”55 But the administration knew that theTaliban was unlikely 

to turn over Bin Ladin.56 

The pre-9/11 draft presidential directive on al Qaeda evolved into a new 

directive, National Security Presidential Directive 9, now titled “Defeating the 

Terrorist Threat to the United States.”The directive would now extend to a 

global war on terrorism, not just on al Qaeda. It also incorporated the President’s determination not to distinguish between terrorists and those who harbor them. It included a determination to use military force if necessary to end 
334 THE 9/11 COMMISSION REPORT 

al Qaeda’s sanctuary in Afghanistan.The new directive—formally signed on 

October 25,after the fighting in Afghanistan had already begun—included new 

material followed by annexes discussing each targeted terrorist group.The old 

draft directive on al Qaeda became, in effect, the first annex.57 The United 

States would strive to eliminate all terrorist networks,dry up their financial support, and prevent them from acquiring weapons of mass destruction.The goal 

was the “elimination of terrorism as a threat to our way of life.”58 

10.3 “PHASE TWO”AND THE QUESTION OF IRAQ 

President Bush had wondered immediately after the attack whether Saddam 

Hussein’s regime might have had a hand in it. Iraq had been an enemy of the 

United States for 11 years, and was the only place in the world where the 

United States was engaged in ongoing combat operations. As a former pilot, 

the President was struck by the apparent sophistication of the operation and 

some of the piloting, especially Hanjour’s high-speed dive into the Pentagon. 

He told us he recalled Iraqi support for Palestinian suicide terrorists as well. 

Speculating about other possible states that could be involved, the President 

told us he also thought about Iran.59 

Clarke has written that on the evening of September 12,President Bush told 

him and some of his staff to explore possible Iraqi links to 9/11.“See if Saddam did this,” Clarke recalls the President telling them.“See if he’s linked in any 

way.”60 While he believed the details of Clarke’s account to be incorrect, President Bush acknowledged that he might well have spoken to Clarke at some 

point, asking him about Iraq.61 

Responding to a presidential tasking, Clarke’s office sent a memo to Rice 

on September 18, titled “Survey of Intelligence Information on Any Iraq 

Involvement in the September 11 Attacks.” Rice’s chief staffer on Afghanistan, 

Zalmay Khalilzad, concurred in its conclusion that only some anecdotal evidence linked Iraq to al Qaeda.The memo found no “compelling case”that Iraq 

had either planned or perpetrated the attacks. It passed along a few foreign 

intelligence reports, including the Czech report alleging an April 2001 Prague 

meeting between Atta and an Iraqi intelligence officer (discussed in chapter 7) 

and a Polish report that personnel at the headquarters of Iraqi intelligence in 

Baghdad were told before September 11 to go on the streets to gauge crowd 

reaction to an unspecified event.Arguing that the case for links between Iraq 

and al Qaeda was weak, the memo pointed out that Bin Ladin resented the 

secularism of Saddam Hussein’s regime. Finally, the memo said, there was no 

confirmed reporting on Saddam cooperating with Bin Ladin on unconventional weapons.62 

On the afternoon of 9/11, according to contemporaneous notes, Secretary 

Rumsfeld instructed General Myers to obtain quickly as much information as 
WARTIME 335 

possible.The notes indicate that he also told Myers that he was not simply interested in striking empty training sites.He thought the U.S.response should consider a wide range of options and possibilities.The secretary said his instinct 

was to hit Saddam Hussein at the same time—not only Bin Ladin. Secretary 

Rumsfeld later explained that at the time, he had been considering either one 

of them, or perhaps someone else, as the responsible party.63 

According to Rice,the issue of what,if anything,to do about Iraq was really 

engaged at Camp David.Briefing papers on Iraq,along with many others,were 

in briefing materials for the participants. Rice told us the administration was 

concerned that Iraq would take advantage of the 9/11 attacks.She recalled that 

in the first Camp David session chaired by the President,Rumsfeld asked what 

the administration should do about Iraq.Deputy SecretaryWolfowitz made the 

case for striking Iraq during “this round” of the war on terrorism.64 

A Defense Department paper for the Camp David briefing book on the 

strategic concept for the war on terrorism specified three priority targets for 

initial action:al Qaeda,theTaliban,and Iraq.It argued that of the three,al Qaeda 

and Iraq posed a strategic threat to the United States. Iraq’s long-standing 

involvement in terrorism was cited, along with its interest in weapons of mass 

destruction.65 

Secretary Powell recalled that Wolfowitz—not Rumsfeld—argued that Iraq 

was ultimately the source of the terrorist problem and should therefore be 

attacked.66 Powell said that Wolfowitz was not able to justify his belief that Iraq 

was behind 9/11. “Paul was always of the view that Iraq was a problem that 

had to be dealt with,” Powell told us.“And he saw this as one way of using this 

event as a way to deal with the Iraq problem.” Powell said that President Bush 

did not give Wolfowitz’s argument “much weight.”67 Though continuing to 

worry about Iraq in the following week, Powell said, President Bush saw 

Afghanistan as the priority.68 

President Bush told BobWoodward that the decision not to invade Iraq was 

made at the morning session on September 15. Iraq was not even on the table 

during the September 15 afternoon session, which dealt solely with 

Afghanistan.69 Rice said that when President Bush called her on Sunday, September 16, he said the focus would be on Afghanistan,although he still wanted 

plans for Iraq should the country take some action or the administration eventually determine that it had been involved in the 9/11 attacks.70 

At the September 17 NSC meeting, there was some further discussion of 

“phase two” of the war on terrorism.71 President Bush ordered the Defense 

Department to be ready to deal with Iraq if Baghdad acted against U.S. interests, with plans to include possibly occupying Iraqi oil fields.72 

Within the Pentagon, Deputy Secretary Wolfowitz continued to press the 

case for dealing with Iraq.Writing to Rumsfeld on September 17 in a memo 

headlined “Preventing More Events,”he argued that if there was even a 10 percent chance that Saddam Hussein was behind the 9/11 attack, maximum pri-
336 THE 9/11 COMMISSION REPORT 

ority should be placed on eliminating that threat.Wolfowitz contended that 

the odds were “far more” than 1 in 10, citing Saddam’s praise for the attack, his 

long record of involvement in terrorism, and theories that Ramzi Yousef was 

an Iraqi agent and Iraq was behind the 1993 attack on the World Trade Center.73 The next day, Wolfowitz renewed the argument, writing to Rumsfeld 

about the interest of Yousef’s co-conspirator in the 1995 Manila air plot in 

crashing an explosives-laden plane into CIA headquarters,and about information from a foreign government regarding Iraqis’involvement in the attempted 

hijacking of a Gulf Air flight. Given this background, he wondered why so little thought had been devoted to the danger of suicide pilots, seeing a “failure 

of imagination” and a mind-set that dismissed possibilities.74 

On September 19, Rumsfeld offered several thoughts for his commanders 

as they worked on their contingency plans.Though he emphasized the worldwide nature of the conflict,the references to specific enemies or regions named 

only the Taliban, al Qaeda, and Afghanistan.75 Shelton told us the administration reviewed all the Pentagon’s war plans and challenged certain assumptions 

underlying them, as any prudent organization or leader should do.76 

General Tommy Franks, the commanding general of Central Command, 

recalled receiving Rumsfeld’s guidance that each regional commander should 

assess what these plans meant for his area of responsibility. He knew he would 

soon be striking the Taliban and al Qaeda in Afghanistan. But, he told us, he 

now wondered how that action was connected to what might need to be done 

in Somalia,Yemen, or Iraq.77 

On September 20, President Bush met with British Prime Minister Tony 

Blair,and the two leaders discussed the global conflict ahead.When Blair asked 

about Iraq, the President replied that Iraq was not the immediate problem. 

Some members of his administration, he commented, had expressed a different view, but he was the one responsible for making the decisions.78 

Franks told us that he was pushing independently to do more robust planning on military responses in Iraq during the summer before 9/11—a request 

President Bush denied, arguing that the time was not right. (CENTCOM also 

began dusting off plans for a full invasion of Iraq during this period, Franks 

said.) The CENTCOM commander told us he renewed his appeal for further 

military planning to respond to Iraqi moves shortly after 9/11, both because 

he personally felt that Iraq and al Qaeda might be engaged in some form of 

collusion and because he worried that Saddam might take advantage of the 

attacks to move against his internal enemies in the northern or southern parts 

of Iraq, where the United States was flying regular missions to enforce Iraqi 

no-fly zones. Franks said that President Bush again turned down the request.79 

... 

Having issued directive s to guide his administration’s preparations for 

war, on Thursday, September 20, President Bush addressed the nation before a 

joint session of Congress. “Tonight,” he said, “we are a country awakened to 
WARTIME 337 

danger.”80 The President blamed al Qaeda for 9/11 and the 1998 embassy 

bombings and, for the first time, declared that al Qaeda was “responsible for 

bombing the USS Cole.”81 He reiterated the ultimatum that had already been 

conveyed privately.“The Taliban must act,and act immediately,” he said.“They 

will hand over the terrorists, or they will share in their fate.”82 The President 

added that America’s quarrel was not with Islam: “The enemy of America is 

not our many Muslim friends; it is not our many Arab friends. Our enemy is 

a radical network of terrorists, and every government that supports them.” 

Other regimes faced hard choices, he pointed out: “Every nation, in every 

region, now has a decision to make:Either you are with us, or you are with the 

terrorists.”83 

President Bush argued that the new war went beyond Bin Ladin.“Our war 

on terror begins with al Qaeda, but it does not end there,” he said.“It will not 

end until every terrorist group of global reach has been found, stopped, and 

defeated.”The President had a message for the Pentagon:“The hour is coming when America will act, and you will make us proud.” He also had a message for those outside the United States. “This is civilization’s fight,” he said. 

“We ask every nation to join us.”84 

President Bush approved military plans to attack Afghanistan in meetings 

with Central Command’s General Franks and other advisers on September 21 

and October 2. Originally titled “Infinite Justice,” the operation’s code word 

was changed—to avoid the sensibilities of Muslims who associate the power of 

infinite justice with God alone—to the operational name still used for operations in Afghanistan:“Enduring Freedom.”85 

The plan had four phases. 

•	 In Phase One, the United States and its allies would move forces into 

the region and arrange to operate from or over neighboring countries such as Uzbekistan and Pakistan.This occurred in the weeks following 9/11, aided by overwhelming international sympathy for the 

United States. 

•	 In Phase Two, air strikes and Special Operations attacks would hit key 

al Qaeda and Taliban targets. In an innovative joint effort, CIA and 

Special Operations forces would be deployed to work together with 

each major Afghan faction opposed to the Taliban. The Phase Two 

strikes and raids began on October 7.The basing arrangements contemplated for Phase One were substantially secured—after arduous 

effort—by the end of that month. 

•	 In Phase Three,the United States would carry out “decisive operations” 

using all elements of national power, including ground troops,to topple the Taliban regime and eliminate al Qaeda’s sanctuary in 

Afghanistan. Mazar-e-Sharif, in northern Afghanistan, fell to a coalition assault byAfghan and U.S.forces on November 9.Four days later 

the Taliban had fled from Kabul. By early December, all major cities 
338 THE 9/11 COMMISSION REPORT 

had fallen to the coalition. On December 22, Hamid Karzai, a Pashtun leader from Kandahar, was installed as the chairman of 

Afghanistan’s interim administration.Afghanistan had been liberated 

from the rule of the Taliban. 

In December 2001, Afghan forces, with limited U.S. support, engaged al 

Qaeda elements in a cave complex called Tora Bora.In March 2002,the largest 

engagement of the war was fought, in the mountainous Shah-i-Kot area south 

of Gardez, against a large force of al Qaeda jihadists.The three-week battle was 

substantially successful, and almost all remaining al Qaeda forces took refuge 

in Pakistan’s equally mountainous and lightly governed frontier provinces.As 

of July 2004, Bin Ladin and Zawahiri are still believed to be at large. 

•	 In Phase Four, civilian and military operations turned to the indefinite 

task of what the armed forces call “security and stability operations.” 

Within about two months of the start of combat operations, several hundred CIA operatives and Special Forces soldiers, backed by the striking power 

of U.S. aircraft and a much larger infrastructure of intelligence and support 

efforts, had combined with Afghan militias and a small number of other coalition soldiers to destroy theTaliban regime and disrupt al Qaeda.They had killed 

or captured about a quarter of the enemy’s known leaders. Mohammed Atef, 

al Qaeda’s military commander and a principal figure in the 9/11 plot,had been 

killed by a U.S. air strike.According to a senior CIA officer who helped devise 

the overall strategy, the CIA provided intelligence, experience, cash, covert 

action capabilities, and entrée to tribal allies. In turn, the U.S. military offered 

combat expertise, firepower, logistics, and communications.86 With these initial victories won by the middle of 2002,the global conflict against Islamist terrorism became a different kind of struggle. 
11


FORESIGHT—AND HINDSIGHT


In composing this narrative, we have tried to remember that we write 

with the benefit and the handicap of hindsight. Hindsight can sometimes see 

the past clearly—with 20/20 vision. But the path of what happened is so 

brightly lit that it places everything else more deeply into shadow. Commenting on Pearl Harbor, Roberta Wohlstetter found it “much easier after the event 

to sort the relevant from the irrelevant signals.After the event, of course,a signal is always crystal clear; we can now see what disaster it was signaling since 

the disaster has occurred. But before the event it is obscure and pregnant with 

conflicting meanings.”1 

As time passes,more documents become available,and the bare facts of what 

happened become still clearer.Yet the picture of how those things happened 

becomes harder to reimagine, as that past world, with its preoccupations and 

uncertainty,recedes and the remaining memories of it become colored by what 

happened and what was written about it later.With that caution in mind, we 

asked ourselves,before we judged others,whether the insights that seem apparent now would really have been meaningful at the time,given the limits of what 

people then could reasonably have known or done. 

We believe the 9/11 attacks revealed four kinds of failures: in imagination, 

policy, capabilities, and management. 

11.1 IMAGINATION 

Historical Perspective 

The 9/11 attack was an event of surpassing disproportion. America had suffered surprise attacks before—Pearl Harbor is one well-known case, the 1950 

Chinese attack in Korea another. But these were attacks by major powers. 

While by no means as threatening as Japan’s act of war, the 9/11 attack was 

in some ways more devastating. It was carried out by a tiny group of people, 

339 
340 THE 9/11 COMMISSION REPORT 

not enough to man a full platoon. Measured on a governmental scale, the 

resources behind it were trivial.The group itself was dispatched by an organization based in one of the poorest, most remote, and least industrialized countries on earth. This organization recruited a mixture of young fanatics and 

highly educated zealots who could not find suitable places in their home societies or were driven from them. 

To understand these events, we attempted to reconstruct some of the context of the 1990s.Americans celebrated the end of the Cold War with a mixture of relief and satisfaction.The people of the United States hoped to enjoy 

a peace dividend, as U.S. spending on national security was cut following the 

end of the Soviet military threat. 

The United States emerged into the post–ColdWar world as the globe’s preeminent military power. But the vacuum created by the sudden demise of the 

Soviet Union created fresh sources of instability and new challenges for the 

United States.President George H.W.Bush dealt with the first of these in 1990 

and 1991 when he led an international coalition to reverse Iraq’s invasion of 

Kuwait. Other examples of U.S. leaders’ handling new threats included the 

removal of nuclear weapons from Ukraine, Belarus, and Kazakhstan; the 

Nunn-Lugar threat reduction program to help contain new nuclear dangers; 

and international involvement in the wars in Bosnia and Kosovo. 

America stood out as an object for admiration, envy, and blame.This created a kind of cultural asymmetry.To us,Afghanistan seemed very far away.To 

members of al Qaeda,America seemed very close. In a sense, they were more 

globalized than we were. 

Understanding the Danger 

If the government’s leaders understood the gravity of the threat they faced and 

understood at the same time that their policies to eliminate it were not likely 

to succeed any time soon, then history’s judgment will be harsh. Did they 

understand the gravity of the threat? 

The U.S. government responded vigorously when the attack was on our 

soil.Both RamziYousef,who organized the 1993 bombing of the World Trade 

Center, and Mir Amal Kansi, who in 1993 killed two CIA employees as they 

waited to go to work in Langley,Virginia,were the objects of relentless,uncompromising, and successful efforts to bring them back to the United States to 

stand trial for their crimes. 

Before 9/11, al Qaeda and its affiliates had killed fewer than 50 Americans, 

including the East Africa embassy bombings and the Cole attack.The U.S. government took the threat seriously, but not in the sense of mustering anything 

like the kind of effort that would be gathered to confront an enemy of the first, 

second, or even third rank.The modest national effort exerted to contain Serbia and its depredations in the Balkans between 1995 and 1999, for example, 

was orders of magnitude larger than that devoted to al Qaeda. 
FORESIGHT—AND HINDSIGHT 341 

As best we can determine, neither in 2000 nor in the first eight months of 

2001 did any polling organization in the United States think the subject of terrorism sufficiently on the minds of the public to warrant asking a question 

about it in a major national survey. Bin Ladin, al Qaeda, or even terrorism was 

not an important topic in the 2000 presidential campaign. Congress and the 

media called little attention to it. 

If a president wanted to rally the American people to a warlike effort, he 

would need to publicize an assessment of the growing al Qaeda danger. Our 

government could spark a full public discussion of who Usama Bin Ladin was, 

what kind of organization he led, what Bin Ladin or al Qaeda intended, what 

past attacks they had sponsored or encouraged,and what capabilities they were 

bringing together for future assaults.We believe American and international 

public opinion might have been different––and so might the range of options 

for a president––had they been informed of these details. Recent examples of 

such debates include calls to arms against such threats as Serbian ethnic cleansing, biological attacks, Iraqi weapons of mass destruction, global climate 

change, and the HIV/AIDS epidemic. 

While we now know that al Qaeda was formed in 1988, at the end of the 

Soviet occupation of Afghanistan,the intelligence community did not describe 

this organization, at least in documents we have seen, until 1999. A National 

Intelligence Estimate distributed in July 1995 predicted future terrorist attacks 

against the United States—and in the United States. It warned that this danger would increase over the next several years. It specified as particular points 

of vulnerability the White House, the Capitol, symbols of capitalism such as 

Wall Street, critical infrastructure such as power grids,areas where people congregate such as sports arenas, and civil aviation generally. It warned that the 

1993 World Trade Center bombing had been intended to kill a lot of people, 

not to achieve any more traditional political goal. 

This 1995 estimate described the greatest danger as “transient groupings of 

individuals” that lacked “strong organization but rather are loose affiliations.” 

They operate “outside traditional circles but have access to a worldwide network of training facilities and safehavens.”2 This was an excellent summary of 

the emerging danger, based on what was then known. 

In 1996–1997,the intelligence community received new information making clear that Bin Ladin headed his own terrorist group, with its own targeting agenda and operational commanders. Also revealed was the previously 

unknown involvement of Bin Ladin’s organization in the 1992 attack on a 

Yemeni hotel quartering U.S. military personnel, the 1993 shootdown of U.S. 

Army Black Hawk helicopters in Somalia, and quite possibly the 1995 Riyadh 

bombing of the American training mission to the Saudi National Guard. 

The 1997 update of the 1995 estimate did not discuss the new intelligence. 

It did state that the terrorist danger depicted in 1995 would persist. In the 

update’s summary of key points, the only reference to Bin Ladin was this sen-
342 THE 9/11 COMMISSION REPORT 

tence:“Iran and its surrogates,as well as terrorist financier Usama Bin Ladin and 

his followers, have stepped up their threats and surveillance of US facilities 

abroad in what also may be a portent of possible additional attacks in the United 

States.”3 Bin Ladin was mentioned in only two other sentences in the six-page 

report.The al Qaeda organization was not mentioned.The 1997 update was the 

last national estimate on the terrorism danger completed before 9/11.4 

From 1998 to 2001, a number of very good analytical papers were distributed on specific topics. These included Bin Ladin’s political philosophy, his 

command of a global network,analysis of information from terrorists captured 

in Jordan in December 1999,al Qaeda’s operational style,and the evolving goals 

of the Islamist extremist movement.Many classified articles for morning briefings were prepared for the highest officials in the government with titles such 

as “Bin Ladin Threatening to Attack US Aircraft [with antiaircraft missiles]” 

(June 1998),“Strains Surface Between Taliban and Bin Ladin” (January 1999), 

“Terrorist Threat to US Interests in Caucasus” (June 1999), “Bin Ladin to 

Exploit Looser Security During Holidays”(December 1999),“Bin Ladin Evading Sanctions” (March 2000),“Bin Ladin’s Interest in Biological, Radiological 

Weapons” (February 2001), “Taliban Holding Firm on Bin Ladin for Now” 

(March 2001),“Terrorist Groups Said Cooperating on US Hostage Plot” (May 

2001), and “Bin Ladin Determined to Strike in the US” (August 2001).5 

Despite such reports and a 1999 paper on Bin Ladin’s command structure 

for al Qaeda, there were no complete portraits of his strategy or of the extent 

of his organization’s involvement in past terrorist attacks. Nor had the intelligence community provided an authoritative depiction of his organization’s 

relationships with other governments, or the scale of the threat his organization posed to the United States. 

Though Deputy DCI John McLaughlin said to us that the cumulative output of the Counterterrorist Center (CTC) “dramatically eclipsed” any analysis that could have appeared in a fresh National Intelligence Estimate, he 

conceded that most of the work of the Center’s 30- to 40-person analytic 

group dealt with collection issues.6 In late 2000,DCI GeorgeTenet recognized 

the deficiency of strategic analysis against al Qaeda. To tackle the problem 

within the CTC he appointed a senior manager, who briefed him in March 

2001 on “creating a strategic assessment capability.”The CTC established a new 

strategic assessments branch during July 2001.The decision to add about ten 

analysts to this effort was seen as a major bureaucratic victory, but the CTC 

labored to find them.The new chief of this branch reported for duty on September 10, 2001.7 

Whatever the weaknesses in the CIA’s portraiture,both Presidents Bill Clinton and George Bush and their top advisers told us they got the picture—they 

understood Bin Ladin was a danger. But given the character and pace of their 

policy efforts, we do not believe they fully understood just how many people 
FORESIGHT—AND HINDSIGHT 343 

al Qaeda might kill,and how soon it might do it.At some level that is hard to 

define, we believe the threat had not yet become compelling. 

It is hard now to recapture the conventional wisdom before 9/11.For example, a New York Times article in April 1999 sought to debunk claims that Bin 

Ladin was a terrorist leader, with the headline “U.S. Hard Put to Find Proof 

Bin Laden Directed Attacks.”8The head of analysis at the CTC until 1999 discounted the alarms about a catastrophic threat as relating only to the danger of 

chemical, biological, or nuclear attack—and he downplayed even that, writing 

several months before 9/11:“It would be a mistake to redefine counterterrorism as a task of dealing with ‘catastrophic,’‘grand,’ or ‘super’ terrorism, when in 

fact these labels do not represent most of the terrorism that the United States 

is likely to face or most of the costs that terrorism imposes on U.S. interests.”9 

Beneath the acknowledgment that Bin Ladin and al Qaeda presented serious dangers, there was uncertainty among senior officials about whether this 

was just a new and especially venomous version of the ordinary terrorist threat 

America had lived with for decades, or was radically new, posing a threat 

beyond any yet experienced. Such differences affect calculations about 

whether or how to go to war. 

Therefore, those government experts who saw Bin Ladin as an unprecedented new danger needed a way to win broad support for their views, or at 

least spotlight the areas of dispute, and perhaps prompt action across the government.The national estimate has often played this role,and is sometimes controversial for this very reason.10 Such assessments, which provoke widespread 

thought and debate, have a major impact on their recipients, often in a wider 

circle of decisionmakers.The National Intelligence Estimate is noticed in the 

Congress, for example. But, as we have said, none was produced on terrorism 

between 1997 and 9/11. 

By 2001 the government still needed a decision at the highest level as to 

whether al Qaeda was or was not “a first order threat,” Richard Clarke wrote 

in his first memo to Condoleezza Rice on January 25, 2001. In his blistering 

protest about foot-dragging in the Pentagon and at the CIA, sent to Rice just 

a week before 9/11, he repeated that the “real question” for the principals was 

“are we serious about dealing with the al Qida threat? ...Is al Qida a big deal?” 

One school of thought, Clarke wrote in this September 4 note, implicitly 

argued that the terrorist network was a nuisance that killed a score of Americans every 18–24 months.If that view was credited,then current policies might 

be proportionate. Another school saw al Qaeda as the “point of the spear of 

radical Islam.” But no one forced the argument into the open by calling for a 

national estimate or a broader discussion of the threat. The issue was never 

joined as a collective debate by the U.S. government, including the Congress, 

before 9/11. 

We return to the issue of proportion—and imagination.Even Clarke’s note 
344 THE 9/11 COMMISSION REPORT 

challenging Rice to imagine the day after an attack posits a strike that kills 

“hundreds” of Americans. He did not write “thousands.” 

Institutionalizing Imagination: 

The Case of Aircraft as Weapons 

Imagination is not a gift usually associated with bureaucracies. For example, 

before Pearl Harbor the U.S. government had excellent intelligence that a 

Japanese attack was coming, especially after peace talks stalemated at the end 

of November 1941. These were days, one historian notes, of “excruciating 

uncertainty.”The most likely targets were judged to be in Southeast Asia.An 

attack was coming,“but officials were at a loss to know where the blow would 

fall or what more might be done to prevent it.”11 In retrospect, available intercepts pointed to Japanese examination of Hawaii as a possible target. But, 

another historian observes,“in the face of a clear warning,alert measures bowed 

”12 to routine.

It is therefore crucial to find a way of routinizing, even bureaucratizing, the 

exercise of imagination.Doing so requires more than finding an expert who can 

imagine that aircraft could be used as weapons.Indeed,since al Qaeda and other 

groups had already used suicide vehicles,namely truck bombs,the leap to the use 

of other vehicles such as boats (the Cole attack) or planes is not far-fetched. 

Yet these scenarios were slow to work their way into the thinking of aviation security experts. In 1996, as a result of the TWA Flight 800 crash, President Clinton created a commission underVice President Al Gore to report on 

shortcomings in aviation security in the United States.The Gore Commission’s 

report, having thoroughly canvassed available expertise in and outside of government, did not mention suicide hijackings or the use of aircraft as weapons. 

It focused mainly on the danger of placing bombs onto aircraft—the approach 

of the Manila air plot.The Gore Commission did call attention, however, to 

lax screening of passengers and what they carried onto planes. 

In late 1998, reports came in of a possible al Qaeda plan to hijack a plane. 

One,a December 4 Presidential Daily Briefing for President Clinton (reprinted 

in chapter 4), brought the focus back to more traditional hostage taking; it 

reported Bin Ladin’s involvement in planning a hijack operation to free prisoners such as the “Blind Sheikh,” Omar Abdel Rahman. Had the contents of this 

PDB been brought to the attention of a wider group, including key members 

of Congress, it might have brought much more attention to the need for permanent changes in domestic airport and airline security procedures.13 

Threat reports also mentioned the possibility of using an aircraft filled with 

explosives.The most prominent of these mentioned a possible plot to fly an 

explosives-laden aircraft into a U.S. city.This report, circulated in September 

1998, originated from a source who had walked into an American consulate 

in East Asia. In August of the same year, the intelligence community had 

received information that a group of Libyans hoped to crash a plane into the 
FORESIGHT—AND HINDSIGHT 345 

World Trade Center. In neither case could the information be corroborated. 

In addition,an Algerian group hijacked an airliner in 1994,most likely intending to blow it up over Paris, but possibly to crash it into the Eiffel Tower.

14 

In 1994, a private airplane had crashed onto the south lawn of the White 

House.In early 1995,Abdul Hakim Murad—RamziYousef’s accomplice in the 

Manila airlines bombing plot—told Philippine authorities that he and Yousef 

had discussed flying a plane into CIA headquarters.15 

Clarke had been concerned about the danger posed by aircraft since at least 

the 1996 Atlanta Olympics.There he had tried to create an air defense plan 

using assets from the Treasury Department, after the Defense Department 

declined to contribute resources.The Secret Service continued to work on the 

problem of airborne threats to the Washington region.In 1998, Clarke chaired 

an exercise designed to highlight the inadequacy of the solution.This paper 

exercise involved a scenario in which a group of terrorists commandeered a 

Learjet on the ground in Atlanta, loaded it with explosives, and flew it toward 

a target in Washington, D.C. Clarke asked officials from the Pentagon, Federal 

Aviation Administration (FAA), and Secret Service what they could do about 

the situation.Officials from the Pentagon said they could scramble aircraft from 

Langley Air Force Base, but they would need to go to the President for rules 

of engagement, and there was no mechanism to do so.There was no clear resolution of the problem at the exercise.

16 

In late 1999, a great deal of discussion took place in the media about the 

crash off the coast of Massachusetts of EgyptAir Flight 990, a Boeing 767.The 

most plausible explanation that emerged was that one of the pilots had gone 

berserk, seized the controls, and flown the aircraft into the sea. After the 

1999–2000 millennium alerts, when the nation had relaxed, Clarke held a 

meeting of his Counterterrorism Security Group devoted largely to the possibility of a possible airplane hijacking by al Qaeda.17 

In his testimony,Clarke commented that he thought that warning about the 

possibility of a suicide hijacking would have been just one more speculative 

theory among many, hard to spot since the volume of warnings of “al Qaeda 

threats and other terrorist threats,was in the tens of thousands—probably hundreds of thousands.”18Yet the possibility was imaginable,and imagined.In early 

August 1999,the FAA’s Civil Aviation Security intelligence office summarized 

the Bin Ladin hijacking threat. After a solid recitation of all the information 

available on this topic, the paper identified a few principal scenarios, one of 

which was a “suicide hijacking operation.”The FAA analysts judged such an 

operation unlikely, because “it does not offer an opportunity for dialogue to 

achieve the key goal of obtaining Rahman and other key captive extremists. 

. . .A suicide hijacking is assessed to be an option of last resort.”19 

Analysts could have shed some light on what kind of “opportunity for dialogue” al Qaeda desired.20The CIA did not write any analytical assessments of 

possible hijacking scenarios. 
346 THE 9/11 COMMISSION REPORT 

One prescient pre-9/11 analysis of an aircraft plot was written by a Justice 

Department trial attorney.The attorney had taken an interest, apparently on 

his own initiative, in the legal issues that would be involved in shooting down 

a U.S. aircraft in such a situation.21 

The North American Aerospace Defense Command imagined the possible 

use of aircraft as weapons, too, and developed exercises to counter such a 

threat—from planes coming to the United States from overseas, perhaps carrying a weapon of mass destruction. None of this speculation was based on 

actual intelligence of such a threat. One idea, intended to test command and 

control plans and NORAD’s readiness, postulated a hijacked airliner coming 

from overseas and crashing into the Pentagon.The idea was put aside in the 

early planning of the exercise as too much of a distraction from the main focus 

(war in Korea),and as too unrealistic.As we pointed out in chapter 1, the military planners assumed that since such aircraft would be coming from overseas; 

they would have time to identify the target and scramble interceptors.22 

We can therefore establish that at least some government agencies were concerned about the hijacking danger and had speculated about various scenarios.The challenge was to flesh out and test those scenarios, then figure out a 

way to turn a scenario into constructive action. 

Since the Pearl Harbor attack of 1941, the intelligence community has 

devoted generations of effort to understanding the problem of forestalling a surprise attack. Rigorous analytic methods were developed, focused in particular 

on the Soviet Union, and several leading practitioners within the intelligence 

community discussed them with us.These methods have been articulated in 

many ways, but almost all seem to have at least four elements in common: (1) 

think about how surprise attacks might be launched; (2) identify telltale indicators connected to the most dangerous possibilities; (3) where feasible, collect 

intelligence on these indicators;and (4) adopt defenses to deflect the most dangerous possibilities or at least trigger an earlier warning. 

After the end of the Gulf War,concerns about lack of warning led to a major 

study conducted for DCI Robert Gates in 1992 that proposed several recommendations, among them strengthening the national intelligence officer for 

warning.We were told that these measures languished under Gates’s successors. 

Responsibility for warning related to a terrorist attack passed from the national 

intelligence officer for warning to the CTC. An Intelligence Community 

Counterterrorism Board had the responsibility to issue threat advisories.23 

With the important exception of analysis of al Qaeda efforts in chemical, 

biological,radiological,and nuclear weapons,we did not find evidence that the 

methods to avoid surprise attack that had been so laboriously developed over 

the years were regularly applied. 

Considering what was not done suggests possible ways to institutionalize 

imagination.To return to the four elements of analysis just mentioned: 
FORESIGHT—AND HINDSIGHT 347 

1. The CTC did not analyze how an aircraft, hijacked or explosivesladen, might be used as a weapon. It did not perform this kind of 

analysis from the enemy’s perspective (“red team” analysis), even 

though suicide terrorism had become a principal tactic of Middle 

Eastern terrorists. If it had done so, we believe such an analysis would 

soon have spotlighted a critical constraint for the terrorists—finding 

a suicide operative able to fly large jet aircraft.They had never done 

so before 9/11. 

2. The CTC did not develop a set of telltale indicators for this method 

of attack. For example, one such indicator might be the discovery of 

possible terrorists pursuing flight training to fly large jet aircraft, or 

seeking to buy advanced flight simulators. 

3. The CTC did not propose, and the intelligence community collection management process did not set, requirements to monitor such 

telltale indicators.Therefore the warning system was not looking for 

information such as the July 2001 FBI report of potential terrorist 

interest in various kinds of aircraft training in Arizona, or the August 

2001 arrest of Zacarias Moussaoui because of his suspicious behavior 

in a Minnesota flight school. In late August, the Moussaoui arrest was 

briefed to the DCI and other top CIA officials under the heading 

“Islamic Extremist Learns to Fly.”24 Because the system was not tuned 

to comprehend the potential significance of this information,the news 

had no effect on warning. 

4. Neither the intelligence community nor aviation security experts analyzed systemic defenses within an aircraft or against terroristcontrolled aircraft, suicidal or otherwise. The many threat reports 

mentioning aircraft were passed to the FAA.While that agency continued to react to specific, credible threats, it did not try to perform 

the broader warning functions we describe here. No one in the government was taking on that role for domestic vulnerabilities. 

Richard Clarke told us that he was concerned about the danger 

posed by aircraft in the context of protecting the Atlanta Olympics of 

1996,theWhite House complex,and the 2001 G-8 summit in Genoa. 

But he attributed his awareness more to Tom Clancy novels than to 

warnings from the intelligence community. He did not, or could not, 

press the government to work on the systemic issues of how to 

strengthen the layered security defenses to protect aircraft against 

hijackings or put the adequacy of air defenses against suicide hijackers on the national policy agenda. 

The methods for detecting and then warning of surprise attack that the U.S. 

government had so painstakingly developed in the decades after Pearl Harbor 
348 THE 9/11 COMMISSION REPORT 

did not fail;instead,they were not really tried.They were not employed to analyze the enemy that, as the twentieth century closed, was most likely to launch 

a surprise attack directly against the United States. 

11.2 POLICY 

The road to 9/11 again illustrates how the large, unwieldy U.S. government 

tended to underestimate a threat that grew ever greater.The terrorism fostered 

by Bin Ladin and al Qaeda was different from anything the government had 

faced before.The existing mechanisms for handling terrorist acts had been trial 

and punishment for acts committed by individuals; sanction, reprisal, deterrence, or war for acts by hostile governments.The actions of al Qaeda fit neither category.Its crimes were on a scale approaching acts of war, but they were 

committed by a loose,far-flung,nebulous conspiracy with no territories or citizens or assets that could be readily threatened, overwhelmed, or destroyed. 

Early in 2001,DCI Tenet and Deputy Director for Operations James Pavitt 

gave an intelligence briefing to President-elect Bush, Vice President–elect 

Cheney, and Rice; it included the topic of al Qaeda. Pavitt recalled conveying 

that Bin Ladin was one of the gravest threats to the country.

25 

Bush asked whether killing Bin Ladin would end the problem. Pavitt said 

he and the DCI had answered that killing Bin Ladin would have an impact, 

but would not stop the threat.The CIA later provided more formal assessments 

to the White House reiterating that conclusion.It added that in the long term, 

the only way to deal with the threat was to end al Qaeda’s ability to use 

Afghanistan as a sanctuary for its operations.26 

Perhaps the most incisive of the advisors on terrorism to the new administration was the holdover Richard Clarke.Yet he admits that his policy advice, 

even if it had been accepted immediately and turned into action, would not 

have prevented 9/11.27 

We must then ask when the U.S. government had reasonable opportunities 

to mobilize the country for major action against al Qaeda and its Afghan sanctuary.The main opportunities came after the new information the U.S. government received in 1996–1997, after the embassy bombings of August 1998, 

after the discoveries of the Jordanian and Ressam plots in late 1999, and after 

the attack on the USS Cole in October 2000. 

The U.S. policy response to al Qaeda before 9/11 was essentially defined 

following the embassy bombings of August 1998.We described those decisions 

in chapter 4. It is worth noting that they were made by the Clinton administration under extremely difficult domestic political circumstances. Opponents 

were seeking the President’s impeachment. In addition, in 1998–99 President 

Clinton was preparing the government for possible war against Serbia, and he 
FORESIGHT—AND HINDSIGHT 349 

had authorized major air strikes against Iraq. 

The tragedy of the embassy bombings provided an opportunity for a full 

examination, across the government, of the national security threat that Bin 

Ladin posed.Such an examination could have made clear to all that issues were 

at stake that were much larger than the domestic politics of the moment. But 

the major policy agencies of the government did not meet the threat. 

The diplomatic efforts of the Department of State were largely ineffective. 

Al Qaeda and terrorism was just one more priority added to already-crowded 

agendas with countries like Pakistan and Saudi Arabia. After 9/11 that 

changed. 

Policymakers turned principally to the CIA and covert action to implement 

policy. Before 9/11, no agency had more responsibility—or did more—to 

attack al Qaeda, working day and night, than the CIA. But there were limits to 

what the CIA was able to achieve in its energetic worldwide efforts to disrupt 

terrorist activities or use proxies to try to capture or kill Bin Ladin and his lieutenants. As early as mid-1997, one CIA officer wrote to his supervisor: “All 

we’re doing is holding the ring until the cavalry gets here.”28 

Military measures failed or were not applied. Before 9/11 the Department 

of Defense was not given the mission of ending al Qaeda’s sanctuary in 

Afghanistan. 

Officials in both the Clinton and Bush administrations regarded a full U.S. 

invasion of Afghanistan as practically inconceivable before 9/11. It was never 

the subject of formal interagency deliberation. 

Lesser forms of intervention could also have been considered. One would 

have been the deployment of U.S. military or intelligence personnel, or special 

strike forces, to Afghanistan itself or nearby—openly, clandestinely (secretly), 

or covertly (with their connection to the United States hidden). Then the 

United States would no longer have been dependent on proxies to gather 

actionable intelligence. However, it would have needed to secure basing and 

overflight support from neighboring countries.A significant political,military, 

and intelligence effort would have been required, extending over months and 

perhaps years, with associated costs and risks. Given how hard it has proved to 

locate Bin Ladin even today when there are substantial ground forces in 

Afghanistan, its odds of sucess are hard to calculate.We have found no indication that President Clinton was offered such an intermediate choice, or that 

this option was given any more consideration than the idea of invasion. 

These policy challenges are linked to the problem of imagination we have 

already discussed. Since we believe that both President Clinton and President 

Bush were genuinely concerned about the danger posed by al Qaeda, 

approaches involving more direct intervention against the sanctuary in 

Afghanistan apparently must have seemed—if they were considered at all—to 

be disproportionate to the threat. 
350 THE 9/11 COMMISSION REPORT 

Insight for the future is thus not easy to apply in practice. It is hardest to 

mount a major effort while a problem still seems minor. Once the danger has 

fully materialized, evident to all, mobilizing action is easier—but it then may 

be too late. 

Another possibility, short of putting U.S. personnel on the ground, was to 

issue a blunt ultimatum to the Taliban, backed by a readiness to at least launch 

an indefinite air campaign to disable that regime’s limited military capabilities 

and tip the balance in Afghanistan’s ongoing civil war.The United States had 

warned the Taliban that they would be held accountable for further attacks by 

Bin Ladin against Afghanistan’s U.S. interests.The warning had been given in 

1998, again in late 1999, once more in the fall of 2000, and again in the summer of 2001. Delivering it repeatedly did not make it more effective. 

As evidence of al Qaeda’s responsibility for the Cole attack came in during 

November 2000, National Security Advisor Samuel Berger asked the Pentagon to develop a plan for a sustained air campaign against the Taliban. Clarke 

developed a paper laying out a formal, specific ultimatum. But Clarke’s plan 

apparently did not advance to formal consideration by the Small Group of 

principals.We have found no indication that the idea was briefed to the new 

administration or that Clarke passed his paper to them,although the same team 

of career officials spanned both administrations. 

After 9/11,President Bush announced that al Qaeda was responsible for the 

attack on the USS Cole. Before 9/11, neither president took any action. Bin 

Ladin’s inference may well have been that attacks, at least at the level of the 

Cole, were risk free.

29 

11.3 CAPABILITIES 

Earlier chapters describe in detail the actions decided on by the Clinton and 

Bush administrations. Each president considered or authorized covert actions, 

a process that consumed considerable time—especially in the Clinton administration—and achieved little success beyond the collection of intelligence.After 

the August 1998 missile strikes in Afghanistan, naval vessels remained on station in or near the region, prepared to fire cruise missiles. General Hugh Shelton developed as many as 13 different strike options, and did not recommend 

any of them. The most extended debate on counterterrorism in the Bush 

administration before 9/11 had to do with missions for the unmanned Predator—whether to use it just to locate Bin Ladin or to wait until it was armed 

with a missile, so that it could find him and also attack him. Looking back, we 

are struck with the narrow and unimaginative menu of options for action 

offered to both President Clinton and President Bush. 

Before 9/11,the United States tried to solve the al Qaeda problem with the 
FORESIGHT—AND HINDSIGHT 351 

same government institutions and capabilities it had used in the last stages of 

the Cold War and its immediate aftermath.These capabilities were insufficient, 

but little was done to expand or reform them. 

For covert action, of course, the White House depended on the Counterterrorist Center and the CIA’s Directorate of Operations.Though some officers, particularly in the Bin Ladin unit, were eager for the mission, most were 

not.The higher management of the directorate was unenthusiastic.The CIA’s 

capacity to conduct paramilitary operations with its own personnel was not 

large,and the Agency did not seek a large-scale general expansion of these capabilities before 9/11. James Pavitt, the head of this directorate, remembered that 

covert action, promoted by the White House, had gotten the Clandestine Service into trouble in the past. He had no desire to see this happen again. He 

thought, not unreasonably, that a truly serious counterterrorism campaign 

against an enemy of this magnitude would be business primarily for the military, not the Clandestine Service.

30 

As for the Department of Defense,some officers in the Joint Staff were keen 

to help. Some in the Special Operations Command have told us that they 

worked on plans for using Special Operations Forces in Afghanistan and that 

they hoped for action orders. JCS Chairman General Shelton and General 

Anthony Zinni at Central Command had a different view. Shelton felt that the 

August 1998 attacks had proved a waste of good ordnance and thereafter consistently opposed firing expensive Tomahawk missiles merely at “jungle gym” 

terrorist training infrastructure.

31 In this view, he had complete support from 

Defense SecretaryWilliam Cohen.Shelton was prepared to plan other options, 

but he was also prepared to make perfectly clear his own strong doubts about 

the wisdom of any military action that risked U.S. lives unless the intelligence 

” w 32 as “actionable.

The high price of keeping counterterrorism policy within the restricted circle of the Counterterrorism Security Group and the highest-level principals 

was nowhere more apparent than in the military establishment.After the August 

1998 missile strike, other members of the JCS let the press know their unhappiness that, in conformity with the Goldwater-Nichols reforms, Shelton had 

been the only member of the JCS to be consulted.Although follow-on military options were briefed more widely, the vice director of operations on the 

Joint Staff commented to us that intelligence and planning documents relating 

to al Qaeda arrived in a ziplock red package and that many flag and general 

officers never had the clearances to see its contents.33 

At no point before 9/11 was the Department of Defense fully engaged in 

the mission of countering al Qaeda, though this was perhaps the most dangerous foreign enemy then threatening the United States.The Clinton administration effectively relied on the CIA to take the lead in preparing long-term 

offensive plans against an enemy sanctuary.The Bush administration adopted 

this approach, although its emerging new strategy envisioned some yet unde-
352 THE 9/11 COMMISSION REPORT 

fined further role for the military in addressing the problem.Within Defense, 

both Secretary Cohen and Secretary Donald Rumsfeld gave their principal 

attention to other challenges. 

America’s homeland defenders faced outward. NORAD itself was barely 

able to retain any alert bases.Its planning scenarios occasionally considered the 

danger of hijacked aircraft being guided to American targets, but only aircraft 

that were coming from overseas. We recognize that a costly change in 

NORAD’s defense posture to deal with the danger of suicide hijackers, before 

such a threat had ever actually been realized,would have been a tough sell.But 

NORAD did not canvass available intelligence and try to make the case. 

The most serious weaknesses in agency capabilities were in the domestic 

arena. In chapter 3 we discussed these institutions—the FBI, the Immigration 

and Naturalization Service, the FAA, and others.The major pre-9/11 effort to 

strengthen domestic agency capabilities came in 2000, as part of a millennium 

after-action review. President Clinton and his principal advisers paid considerable attention then to border security problems, but were not able to bring 

about significant improvements before leaving office.The NSC-led interagency 

process did not effectively bring along the leadership of the Justice and Transportation departments in an agenda for institutional change. 

The FBI did not have the capability to link the collective knowledge of 

agents in the field to national priorities.The acting director of the FBI did not 

learn of his Bureau’s hunt for two possible al Qaeda operatives in the United 

States or about his Bureau’s arrest of an Islamic extremist taking flight training 

until September 11.The director of central intelligence knew about the FBI’s 

Moussaoui investigation weeks before word of it made its way even to the FBI’s 

own assistant director for counterterrorism. 

Other agencies deferred to the FBI.In the August 6 PDB reporting to President Bush of 70 full-field investigations related to al Qaeda, news the President said he found heartening, the CIA had simply restated what the FBI had 

said. No one looked behind the curtain. 

The FAA’s capabilities to take aggressive, anticipatory security measures 

were especially weak.Any serious policy examination of a suicide hijacking scenario, critiquing each of the layers of the security system, could have suggested 

changes to fix glaring vulnerabilities—expanding no-fly lists,searching passengers identified by the CAPPS screening system,deploying Federal Air Marshals 

domestically, hardening cockpit doors, alerting air crew to a different kind of 

hijacking than what they had been trained to expect, or adjusting the training 

of controllers and managers in the FAA and NORAD. 

Government agencies also sometimes display a tendency to match capabilities to mission by defining away the hardest part of their job.They are often 

passive, accepting what are viewed as givens, including that efforts to identify 

and fix glaring vulnerabilities to dangerous threats would be too costly, too 

controversial, or too disruptive. 
FORESIGHT—AND HINDSIGHT 353 

11.4 MANAGEMENT 

Operational Management 

Earlier in this report we detailed various missed opportunities to thwart the 

9/11 plot. Information was not shared, sometimes inadvertently or because of 

legal misunderstandings.Analysis was not pooled.Effective operations were not 

launched. Often the handoffs of information were lost across the divide separating the foreign and domestic agencies of the government. 

However the specific problems are labeled, we believe they are symptoms 

of the government’s broader inability to adapt how it manages problems to the 

new challenges of the twenty-first century.The agencies are like a set of specialists in a hospital, each ordering tests, looking for symptoms, and prescribing medications.What is missing is the attending physician who makes sure they 

work as a team. 

One missing element was effective management of transnational operations. 

Action officers should have drawn on all available knowledge in the government.This management should have ensured that information was shared and 

duties were clearly assigned across agencies, and across the foreign-domestic 

divide. 

Consider, for example, the case of Mihdhar, Hazmi, and their January 2000 

trip to Kuala Lumpur, detailed in chapter 6. In late 1999, the National Security Agency (NSA) analyzed communications associated with a man named 

Khalid, a man named Nawaf, and a man named Salem.Working-level officials 

in the intelligence community knew little more than this. But they correctly 

concluded that “Nawaf ” and “Khalid”might be part of “an operational cadre” 

and that “something nefarious might be afoot.” 

The NSA did not think its job was to research these identities. It saw itself 

as an agency to support intelligence consumers, such as CIA.The NSA tried 

to respond energetically to any request made. But it waited to be asked. 

If NSA had been asked to try to identify these people, the agency would 

have started by checking its own database of earlier information from these 

same sources. Some of this information had been reported; some had not. But 

it was all readily accessible in the database.NSA’s analysts would promptly have 

discovered who Nawaf was, that his full name might be Nawaf al Hazmi, and 

that he was an old friend of Khalid. 

With this information and more that was available, managers could have 

more effectively tracked the movement of these operatives in southeast Asia. 

With the name “Nawaf al Hazmi,” a manager could then have asked the State 

Department also to check that name.State would promptly have found its own 

record on Nawaf al Hazmi, showing that he too had been issued a visa to visit 

the United States. Officials would have learned that the visa had been issued 

at the same place—Jeddah—and on almost the same day as the one given to 

Khalid al Mihdhar. 
354 THE 9/11 COMMISSION REPORT 

When the travelers left Kuala Lumpur for Bangkok, local officials were able 

to identify one of the travelers as Khalid al Mihdhar.After the flight left, they 

learned that one of his companions had the name Alhazmi.But the officials did 

not know what that name meant. 

The information arrived at Bangkok too late to track these travelers as they 

came in. Had the authorities there already been keeping an eye out for Khalid 

al Mihdhar as part of a general regional or worldwide alert, they might have 

tracked him coming in. Had they been alerted to look for a possible companion named Nawaf al Hazmi, they might have noticed him too. Instead, they 

were notified only after Kuala Lumpur sounded the alarm. By that time, the 

travelers had already disappeared into the streets of Bangkok. 

On January 12, the head of the CIA’s al Qaeda unit told his bosses that surveillance in Kuala Lumpur was continuing. He may not have known that in 

fact Mihdhar and his companions had dispersed and the tracking was falling 

apart. U.S. officials in Bangkok regretfully reported the bad news on January 

13. The names they had were put on a watchlist in Bangkok, so that Thai 

authorities might notice if the men left the country. On January 14, the head 

of the CIA’s al Qaeda unit again updated his bosses, telling them that officials 

were continuing to track the suspicious individuals who had now dispersed to 

various countries. 

Unfortunately, there is no evidence of any tracking efforts actually being 

undertaken by anyone after the Arabs disappeared into Bangkok. No other 

effort was made to create other opportunities to spot these Arab travelers in 

case the screen in Bangkok failed. Just from the evidence in Mihdhar’s passport,one of the logical possible destinations and interdiction points would have 

been the United States.Yet no one alerted the INS or the FBI to look for these 

individuals.They arrived, unnoticed, in Los Angeles on January 15. 

In early March 2000, Bangkok reported that Nawaf al Hazmi, now identified for the first time with his full name, had departed on January 15 on a 

United Airlines flight to Los Angeles. Since the CIA did not appreciate the significance of that name or notice the cable,we have found no evidence that this 

information was sent to the FBI. 

Even if watchlisting had prevented or at least alerted U.S. officials to the 

entry of Hazmi and Mihdhar, we do not think it is likely that watchlisting, by 

itself, have prevented the 9/11 attacks.Al Qaeda adapted to the failure of some 

of its operatives to gain entry into the United States. None of these future 

hijackers was a pilot. Alternatively, had they been permitted entry and surveilled, some larger results might have been possible had the FBI been patient. 

These are difficult what-ifs.The intelligence community might have judged 

that the risks of conducting such a prolonged intelligence operation were too 

high—potential terrorists might have been lost track of, for example.The pre9/11 FBI might not have been judged capable of conducting such an operation. But surely the intelligence community would have preferred to have the 

chance to make these choices. 
FORESIGHT—AND HINDSIGHT 355 

From the details of this case, or from the other opportunities we catalogue 

in the text box, one can see how hard it is for the intelligence community to 

assemble enough of the puzzle pieces gathered by different agencies to make 

some sense of them and then develop a fully informed joint plan.Accomplishing all this is especially difficult in a transnational case.We sympathize with the 

working-level officers, drowning in information and trying to decide what is 

important or what needs to be done when no particular action has been 

requested of them. 

Who had the job of managing the case to make sure these things were done? 

One answer is that everyone had the job.The CIA’s deputy director for operations, James Pavitt, stressed to us that the responsibility resided with all 

involved.Above all he emphasized the primacy of the field.The field had the 

lead in managing operations.The job of headquarters, he stressed, was to support the field, and do so without delay. If the field asked for information or 

other support, the job of headquarters was to get it—right away.

34 

This is a traditional perspective on operations and, traditionally, it has had 

great merit. It reminded us of the FBI’s pre-9/11 emphasis on the primacy of 

its field offices.When asked about how this traditional structure would adapt 

to the challenge of managing a transnational case, one that hopped from place 

to place as this one did, the deputy director argued that all involved were 

Operational Opportunities 

1. January 2000:the CIA does not watchlist Khalid al Mihdhar or 

notify the FBI when it learned Mihdhar possessed a valid U.S. 

visa. 

2. January 2000:the CIA does not develop a transnational plan for 

tracking Mihdhar and his associates so that they could be followed to Bangkok and onward, including the United States. 

3. March 2000: the CIA does not watchlist Nawaf al Hazmi or 

notify the FBI when it learned that he possessed a U.S. visa and 

had flown to Los Angeles on January 15, 2000. 

4. January 2001: the CIA does not inform the FBI that a source 

had identified Khallad, or Tawfiq bin Attash, a major figure in 

the October 2000 bombing of the USS Cole, as having 

attended the meeting in Kuala Lumpur with Khalid al Mihdhar. 

5. May 2001: a CIA official does not notify the FBI about Mihdhar’s U.S. visa, Hazmi’s U.S. travel, or Khallad’s having attended 

the Kuala Lumpur meeting (identified when he reviewed all of 

the relevant traffic because of the high level of threats). 
356 THE 9/11 COMMISSION REPORT 

6. June 2001: FBI and CIA officials do not ensure that all relevant 

information regarding the Kuala Lumpur meeting was shared 

with the Cole investigators at the June 11 meeting. 

7. August 2001:the FBI does not recognize the significance of the 

information regarding Mihdhar and Hazmi’s possible arrival in 

the United States and thus does not take adequate action to 

share information, assign resources, and give sufficient priority 

to the search. 

8. August 2001: FBI headquarters does not recognize the significance of the information regarding Moussaoui’s training and 

beliefs and thus does not take adequate action to share information, involve higher-level officials across agencies, obtain 

information regarding Moussaoui’s ties to al Qaeda, and give 

sufficient priority to determining what Moussaoui might be 

planning. 

9. August 2001: the CIA does not focus on information that 

Khalid Sheikh Mohammed is a key al Qaeda lieutenant or connect information identifying KSM as the “Mukhtar”mentioned 

in other reports to the analysis that could have linked 

“Mukhtar” with Ramzi Binalshibh and Moussaoui. 

10.August 2001: the CIA and FBI do not connect the presence of 

Mihdhar, Hazmi, and Moussaoui to the general threat reporting about imminent attacks. 

responsible for making it work.Pavitt underscored the responsibility of the particular field location where the suspects were being tracked at any given time. 

On the other hand,he also said that the Counterterrorist Center was supposed 

to manage all the moving parts, while what happened on the ground was the 

responsibility of managers in the field.35 

Headquarters tended to support and facilitate, trying to make sure everyone was in the loop. From time to time a particular post would push one way, 

or headquarters would urge someone to do something.But headquarters never 

really took responsibility for the successful management of this case.Hence the 

managers at CIA headquarters did not realize that omissions in planning had 

occurred, and they scarcely knew that the case had fallen apart. 

The director of the Counterterrorist Center at the time, Cofer Black, 

recalled to us that this operation was one among many and that, at the time, it 

was “considered interesting, but not heavy water yet.” He recalled the failure 

to get the word to Bangkok fast enough, but has no evident recollection of 

why the case then dissolved, unnoticed.36 
FORESIGHT—AND HINDSIGHT 357 

The next level down, the director of the al Qaeda unit in CIA at the time 

recalled that he did not think it was his job to direct what should or should 

not be done. He did not pay attention when the individuals dispersed and 

things fell apart.There was no conscious decision to stop the operation after 

the trail was temporarily lost in Bangkok.He acknowledged,however,that perhaps there had been a letdown for his overworked staff after the extreme tension and long hours in the period of the millennium alert.37 

The details of this case illuminate real management challenges, past and 

future.The U.S. government must find a way of pooling intelligence and using 

it to guide the planning of and assignment of responsibilities for joint operations 

involving organizations as disparate as the CIA,the FBI,the State Department, 

the military, and the agencies involved in homeland security. 

Institutional Management 

Beyond those day-to-day tasks of bridging the foreign-domestic divide and 

matching intelligence with plans, the challenges include broader management 

issues pertaining to how the top leaders of the government set priorities and 

allocate resources. Once again it is useful to illustrate the problem by examining the CIA, since before 9/11 this agency’s role was so central in the government’s counterterrorism efforts. 

On December 4, 1998,DCI Tenet issued a directive to several CIA officials 

and his deputy for community management, stating:“We are at war. I want no 

resources or people spared in this effort,either inside CIA or the Community.”38 

The memorandum had little overall effect on mobilizing the CIA or the intelligence community.

39 

The memo was addressed only to CIA officials and the deputy for community management, Joan Dempsey. She faxed the memo to the heads of the 

major intelligence agencies after removing covert action sections.Only a handful of people received it.The NSA director at the time, Lieutenant General 

Kenneth Minihan, believed the memo applied only to the CIA and not the 

NSA, because no one had informed him of any NSA shortcomings. For their 

part, CIA officials thought the memorandum was intended for the rest of the 

intelligence community, given that they were already doing all they could and 

believed that the rest of the community needed to pull its weight.40 

The episode indicates some of the limitations of the DCI’s authority over 

the direction and priorities of the intelligence community, especially its elements within the Department of Defense.The DCI has to direct agencies without controlling them. He does not receive an appropriation for their activities, 

and therefore does not control their purse strings.He has little insight into how 

they spend their resources. Congress attempted to strengthen the DCI’s 

authority in 1996 by creating the positions of deputy DCI for community 

management and assistant DCIs for collection, analysis and production, and 

administration. But the authority of these positions is limited, and the vision 

of central management clearly has not been realized. 
358 THE 9/11 COMMISSION REPORT 

The DCI did not develop a management strategy for a war against Islamist 

terrorism before 9/11. Such a management strategy would define the capabilities the intelligence community must acquire for such a war—from language 

training to collection systems to analysts. Such a management strategy would 

necessarily extend beyond the CTC to the components that feed its expertise 

and support its operations,linked transparently to counterterrorism objectives. 

It would then detail the proposed expenditures and organizational changes 

required to acquire and implement these capabilities. 

DCI Tenet and his deputy director for operations told us they did have a 

management strategy for a war on terrorism. It was to rebuild the CIA.They 

said the CIA as a whole had been badly damaged by prior budget constraints 

and that capabilities needed to be restored across the board. Indeed, the CTC 

budget had not been cut while the budgets had been slashed in many other 

parts of the Agency. By restoring funding across the CIA, a rising tide would 

lift all boats.They also stressed the synergy between improvements of every part 

of the Agency and the capabilities that the CTC or stations overseas could draw 41 on in the war on terror. 

As some officials pointed out to us, there is a tradeoff in this management 

approach. In an attempt to rebuild everything at once, the highest priority 

efforts might not get the maximum support that they need. Furthermore, this 

approach attempted to channel relatively strong outside support for combating terrorism into backing for across-the-board funding increases. Proponents 

of the counterterrorism agenda might respond by being less inclined to loosen 

the purse strings than they would have been if offered a convincing counterterrorism budget strategy. The DCI’s management strategy was also focused 

mainly on the CIA. 

Lacking a management strategy for the war on terrorism or ways to see how 

funds were being spent across the community, DCI Tenet and his aides found 

it difficult to develop an overall intelligence community budget for a war on 

terrorism. 

Responsibility for domestic intelligence gathering on terrorism was vested 

solely in the FBI, yet during almost all of the Clinton administration the relationship between the FBI Director and the President was nearly nonexistent. 

The FBI Director would not communicate directly with the President.His key 

personnel shared very little information with the National Security Council 

and the rest of the national security community.As a consequence, one of the 

critical working relationships in the counterterrorism effort was broken. 

The Millennium Exception 

Before concluding our narrative, we offer a reminder, and an explanation, of 

the one period in which the government as a whole seemed to be acting in 

concert to deal with terrorism—the last weeks of December 1999 preceding 

the millennium. 
FORESIGHT—AND HINDSIGHT 359 

In the period between December 1999 and early January 2000, information about terrorism flowed widely and abundantly.The flow from the FBI was 

particularly remarkable because the FBI at other times shared almost no information.That from the intelligence community was also remarkable, because 

some of it reached officials—local airport managers and local police departments—who had not seen such information before and would not see it again 

before 9/11, if then.And the terrorist threat, in the United States even more 

than abroad, engaged the frequent attention of high officials in the executive 

branch and leaders in both houses of Congress. 

Why was this so? Most obviously, it was because everyone was already on 

edge with the millennium and possible computer programming glitches 

(“Y2K”) that might obliterate records, shut down power and communication 

lines, or otherwise disrupt daily life.Then, Jordanian authorities arrested 16 al 

Qaeda terrorists planning a number of bombings in that country.Those in custody included two U.S. citizens. Soon after, an alert Customs agent caught 

Ahmed Ressam bringing explosives across the Canadian border with the 

apparent intention of blowing up Los Angeles airport. He was found to have 

confederates on both sides of the border. 

These were not events whispered about in highly classified intelligence 

dailies or FBI interview memos.The information was in all major newspapers 

and highlighted in network television news.Though the Jordanian arrests only 

made page 13 of the NewYork Times,they were featured on every evening newscast.The arrest of Ressam was on front pages, and the original story and its 

follow-ups dominated television news for a week. FBI field offices around the 

country were swamped by calls from concerned citizens.Representatives of the 

Justice Department, the FAA, local police departments, and major airports had 

microphones in their faces whenever they showed themselves.42 

After the millennium alert, the government relaxed. Counterterrorism 

went back to being a secret preserve for segments of the FBI, the Counterterrorist Center, and the Counterterrorism Security Group. But the experience showed that the government was capable of mobilizing itself for an alert 

against terrorism.While one factor was the preexistence of widespread concern about Y2K,another,at least equally important, was simply shared information. Everyone knew not only of an abstract threat but of at least one 

terrorist who had been arrested in the United States.Terrorism had a face—that 

of Ahmed Ressam—and Americans from Vermont to southern California 

went on the watch for his like. 

In the summer of 2001, DCI Tenet, the Counterterrorist Center, and the 

Counterterrorism Security Group did their utmost to sound a loud alarm, its 

basis being intelligence indicating that al Qaeda planned something big. But 

the millennium phenomenon was not repeated.FBI field offices apparently saw 

no abnormal terrorist activity, and headquarters was not shaking them up. 

Between May 2001 and September 11, there was very little in newspapers 
360 THE 9/11 COMMISSION REPORT 

or on television to heighten anyone’s concern about terrorism.Front-page stories touching on the subject dealt with the windup of trials dealing with the 

East Africa embassy bombings and Ressam.All this reportage looked backward, 

describing problems satisfactorily resolved.Back-page notices told of tightened 

security at embassies and military installations abroad and government cautions 

against travel to the Arabian Peninsula.All the rest was secret. 
12


WHAT TO DO? 


A GLOBAL STRATEGY


12.1 REFLECTING ON A GENERATIONAL CHALLENGE 

Thre e years after 9/11, Americans are still thinking and talking about 

how to protect our nation in this new era.The national debate continues. 

Countering terrorism has become, beyond any doubt, the top national 

security priority for the United States.This shift has occurred with the full 

support of the Congress,both major political parties,the media,and the American people. 

The nation has committed enormous resources to national security and to 

countering terrorism. Between fiscal year 2001, the last budget adopted before 

9/11,and the present fiscal year 2004,total federal spending on defense (including expenditures on both Iraq and Afghanistan), homeland security, and international affairs rose more than 50 percent, from $354 billion to about $547 

billion.The United States has not experienced such a rapid surge in national 

security spending since the Korean War.1 

This pattern has occurred before in American history. The United States 

faces a sudden crisis and summons a tremendous exertion of national energy. 

Then, as that surge transforms the landscape, comes a time for reflection and 

reevaluation. Some programs and even agencies are discarded; others are 

invented or redesigned. Private firms and engaged citizens redefine their relationships with government, working through the processes of the American 

republic. 

Now is the time for that reflection and reevaluation.The United States should 

consider what to do—the shape and objectives of a strategy. Americans should 

also consider how to do it—organizing their government in a different way. 

Defining the Threat 

In the post-9/11 world, threats are defined more by the fault lines within societies than by the territorial boundaries between them.From terrorism to global 

361 
362 THE 9/11 COMMISSION REPORT 

disease or environmental degradation,the challenges have become transnational 

rather than international.That is the defining quality of world politics in the 

twenty-first century. 

National security used to be considered by studying foreign frontiers, 

weighing opposing groups of states,and measuring industrial might.To be dangerous, an enemy had to muster large armies. Threats emerged slowly, often 

visibly, as weapons were forged, armies conscripted, and units trained and 

moved into place.Because large states were more powerful,they also had more 

to lose.They could be deterred. 

Now threats can emerge quickly.An organization like al Qaeda, headquartered in a country on the other side of the earth, in a region so poor that electricity or telephones were scarce, could nonetheless scheme to wield weapons 

of unprecedented destructive power in the largest cities of the United States. 

In this sense, 9/11 has taught us that terrorism against American interests 

“over there” should be regarded just as we regard terrorism against America 

“over here.” In this same sense, the American homeland is the planet. 

But the enemy is not just “terrorism,” some generic evil.2 This vagueness 

blurs the strategy.The catastrophic threat at this moment in history is more specific. It is the threat posed by Islamist terrorism—especially the al Qaeda network, its affiliates, and its ideology.3 

As we mentioned in chapter 2, Usama Bin Ladin and other Islamist terrorist leaders draw on a long tradition of extreme intolerance within one stream 

of Islam (a minority tradition), from at least Ibn Taimiyyah, through the 

founders of Wahhabism, through the Muslim Brotherhood, to Sayyid Qutb. 

That stream is motivated by religion and does not distinguish politics from religion, thus distorting both. It is further fed by grievances stressed by Bin Ladin 

and widely felt throughout the Muslim world—against the U.S. military presence in the Middle East, policies perceived as anti-Arab and anti-Muslim, and 

support of Israel. Bin Ladin and Islamist terrorists mean exactly what they say: 

to them America is the font of all evil, the “head of the snake,” and it must be 

converted or destroyed. 

It is not a position with which Americans can bargain or negotiate.With it 

there is no common ground—not even respect for life—on which to begin a 

dialogue. It can only be destroyed or utterly isolated. 

Because the Muslim world has fallen behind the West politically, economically,and militarily for the past three centuries,and because few tolerant or secular Muslim democracies provide alternative models for the future,Bin Ladin’s 

message finds receptive ears. It has attracted active support from thousands of 

disaffected young Muslims and resonates powerfully with a far larger number 

who do not actively support his methods.The resentment of America and the 

West is deep, even among leaders of relatively successful Muslim states.4 

Tolerance, the rule of law, political and economic openness, the extension 
WHAT TO DO? A GLOBAL STRATEGY 363 

of greater opportunities to women—these cures must come from within Muslim societies themselves.The United States must support such developments. 

But this process is likely to be measured in decades, not years. It is a process 

that will be violently opposed by Islamist terrorist organizations, both inside 

Muslim countries and in attacks on the United States and other Western 

nations.The United States finds itself caught up in a clash within a civilization. 

That clash arises from particular conditions in the Muslim world, conditions 

that spill over into expatriate Muslim communities in non-Muslim countries. 

Our enemy is twofold: al Qaeda, a stateless network of terrorists that struck 

us on 9/11; and a radical ideological movement in the Islamic world, inspired 

in part by al Qaeda, which has spawned terrorist groups and violence across 

the globe.The first enemy is weakened, but continues to pose a grave threat. 

The second enemy is gathering, and will menace Americans and American 

interests long after Usama Bin Ladin and his cohorts are killed or captured.Thus 

our strategy must match our means to two ends: dismantling the al Qaeda network and prevailing in the longer term over the ideology that gives rise to 

Islamist terrorism. 

Islam is not the enemy. It is not synonymous with terror. Nor does Islam 

teach terror.America and its friends oppose a perversion of Islam,not the great 

world faith itself.Lives guided by religious faith,including literal beliefs in holy 

scriptures, are common to every religion, and represent no threat to us. 

Other religions have experienced violent internal struggles.With so many 

diverse adherents, every major religion will spawn violent zealots.Yet understanding and tolerance among people of different faiths can and must prevail. 

The present transnational danger is Islamist terrorism.What is needed is a 

broad political-military strategy that rests on a firm tripod of policies to 

• attack terrorists and their organizations; 

• prevent the continued growth of Islamist terrorism; and 

• protect against and prepare for terrorist attacks. 

More Than a War on Terrorism 

Terrorism is a tactic used by individuals and organizations to kill and destroy. 

Our efforts should be directed at those individuals and organizations. 

Calling this struggle a war accurately describes the use of American and 

allied armed forces to find and destroy terrorist groups and their allies in the 

field, notably in Afghanistan.The language of war also evokes the mobilization 

for a national effort.Yet the strategy should be balanced. 

The first phase of our post-9/11 efforts rightly included military action to 

topple the Taliban and pursue al Qaeda.This work continues. But long-term 

success demands the use of all elements of national power: diplomacy, intelli-
364 THE 9/11 COMMISSION REPORT 

gence, covert action, law enforcement, economic policy, foreign aid, public 

diplomacy, and homeland defense. If we favor one tool while neglecting others, we leave ourselves vulnerable and weaken our national effort. 

Certainly the strategy should include offensive operations to counter terrorism.Terrorists should no longer find safe haven where their organizations 

can grow and flourish. America’s strategy should be a coalition strategy, that 

includes Muslim nations as partners in its development and implementation. 

Our effort should be accompanied by a preventive strategy that is as much, 

or more, political as it is military.The strategy must focus clearly on the Arab 

and Muslim world, in all its variety. 

Our strategy should also include defenses.America can be attacked in many 

ways and has many vulnerabilities. No defenses are perfect. But risks must be 

calculated; hard choices must be made about allocating resources. Responsibilities for America’s defense should be clearly defined. Planning does make a 

difference,identifying where a little money might have a large effect.Defenses 

also complicate the plans of attackers, increasing their risks of discovery and 

failure. Finally, the nation must prepare to deal with attacks that are not 

stopped. 

Measuring Success 

What should Americans expect from their government in the struggle against 

Islamist terrorism?The goals seem unlimited:Defeat terrorism anywhere in the 

world. But Americans have also been told to expect the worst: An attack is 

probably coming; it may be terrible. 

With such benchmarks, the justifications for action and spending seem limitless.Goals are good.Yet effective public policies also need concrete objectives. 

Agencies need to be able to measure success. 

These measurements do not need to be quantitative: government cannot 

measure success in the ways that private firms can. But the targets should be 

specific enough so that reasonable observers—in the White House, the Congress, the media, or the general public—can judge whether or not the objectives have been attained. 

Vague goals match an amorphous picture of the enemy. Al Qaeda and its 

affiliates are popularly described as being all over the world,adaptable,resilient, 

needing little higher-level organization, and capable of anything.The American people are thus given the picture of an omnipotent, unslayable hydra of 

destruction.This image lowers expectations for government effectiveness. 

It should not lower them too far. Our report shows a determined and capable group of plotters.Yet the group was fragile, dependent on a few key personalities, and occasionally left vulnerable by the marginal, unstable people 

often attracted to such causes.The enemy made mistakes—like Khalid al Mihdhar’s unauthorized departure from the United States that required him to enter 

the country again in July 2001,or the selection of Zacarias Moussaoui as a par-
WHAT TO DO? A GLOBAL STRATEGY 365 

ticipant and Ramzi Binalshibh’s transfer of money to him.The U.S. government was not able to capitalize on those mistakes in time to prevent 9/11. 

We do not believe it is possible to defeat all terrorist attacks against Americans, every time and everywhere.A president should tell the American people: 

•	 No president can promise that a catastrophic attack like that of 9/11 

will not happen again. History has shown that even the most vigilant 

and expert agencies cannot always prevent determined, suicidal 

attackers from reaching a target. 

•	 But the American people are entitled to expect their government to 

do its very best.They should expect that officials will have realistic 

objectives, clear guidance, and effective organization.They are entitled to see some standards for performance so they can judge, with 

the help of their elected representatives, whether the objectives are 

being met. 

12.2 	ATTACK TERRORISTS 

AND THEIR ORGANIZATIONS 

The U.S.government,joined by other governments around the world,is working through intelligence, law enforcement, military, financial, and diplomatic 

channels to identify, disrupt, capture,or kill individual terrorists.This effort was 

going on before 9/11 and it continues on a vastly enlarged scale. But to catch 

terrorists, a U.S. or foreign agency needs to be able to find and reach them. 

No Sanctuaries 

The 9/11 attack was a complex international operation, the product of years 

of planning.Bombings like those in Bali in 2003 or Madrid in 2004,while able 

to take hundreds of lives, can be mounted locally.Their requirements are far 

more modest in size and complexity.They are more difficult to thwart. But the 

U.S. government must build the capacities to prevent a 9/11-scale plot from 

succeeding, and those capabilities will help greatly to cope with lesser but still 

devastating attacks. 

A complex international terrorist operation aimed at launching a catastrophic attack cannot be mounted by just anyone in any place. Such operations appear to require 

• time,space,and ability to perform competent planning and staff work; 

•	 a command structure able to make necessary decisions and possessing 

the authority and contacts to assemble needed people, money, and 

materials; 
366 THE 9/11 COMMISSION REPORT 

• opportunity and space to recruit, train, and select operatives with the 

needed skills and dedication, providing the time and structure 

required to socialize them into the terrorist cause, judge their trustworthiness, and hone their skills; 

• a logistics network able to securely manage the travel of operatives, 

move money, and transport resources (like explosives) where they 

need to go; 

•	 access, in the case of certain weapons, to the special materials needed 

for a nuclear, chemical, radiological, or biological attack; 

• reliable communications between coordinators and operatives; and 

• opportunity to test the workability of the plan. 

Many details in chapters 2, 5, and 7 illustrate the direct and indirect value of 

the Afghan sanctuary to al Qaeda in preparing the 9/11 attack and other operations.The organization cemented personal ties among veteran jihadists working together there for years. It had the operational space to gather and sift 

recruits,indoctrinating them in isolated,desert camps.It built up logistical networks, running through Pakistan and the United Arab Emirates. 

Al Qaeda also exploited relatively lax internal security environments inWestern countries, especially Germany.It considered the environment in the United 

States so hospitable that the 9/11 operatives used America as their staging area 

for further training and exercises—traveling into, out of, and around the country and complacently using their real names with little fear of capture. 

To find sanctuary, terrorist organizations have fled to some of the least governed, most lawless places in the world.The intelligence community has prepared a world map that highlights possible terrorist havens, using no secret 

intelligence—just indicating areas that combine rugged terrain, weak governance,room to hide or receive supplies,and low population density with a town 

or city near enough to allow necessary interaction with the outside world.Large 

areas scattered around the world meet these criteria.5 

In talking with American and foreign government officials and military officers on the front lines fighting terrorists today, we asked them: If you were a 

terrorist leader today, where would you locate your base? Some of the same 

places come up again and again on their lists: 

• western Pakistan and the Pakistan-Afghanistan border region 

• southern or western Afghanistan 

•	 the Arabian Peninsula, especially Saudi Arabia and Yemen, and the 

nearby Horn of Africa, including Somalia and extending southwest 

into Kenya 

• Southeast Asia, from Thailand to the southern Philippines to Indonesia 

• West Africa, including Nigeria and Mali 

• European cities with expatriate Muslim communities, especially cities 
WHAT TO DO? A GLOBAL STRATEGY 367 

in central and eastern Europe where security forces and border controls are less effective 

In the twentieth century, strategists focused on the world’s great industrial 

heartlands. In the twenty-first, the focus is in the opposite direction, toward 

remote regions and failing states.The United States has had to find ways to 

extend its reach, straining the limits of its influence. 

Every policy decision we make needs to be seen through this lens. If, for 

example, Iraq becomes a failed state, it will go to the top of the list of places 

that are breeding grounds for attacks against Americans at home. Similarly, if 

we are paying insufficient attention to Afghanistan, the rule of the Taliban or 

warlords and narcotraffickers may reemerge and its countryside could once 

again offer refuge to al Qaeda, or its successor. 

Recommendation:The U.S. government must identify and prioritize 

actual or potential terrorist sanctuaries. For each, it should have a 

realistic strategy to keep possible terrorists insecure and on the run, 

using all elements of national power.We should reach out, listen to, 

and work with other countries that can help. 

We offer three illustrations that are particularly applicable today, in 2004: Pakistan,Afghanistan,and Saudi Arabia. 

Pakistan 

Pakistan’s endemic poverty, widespread corruption, and often ineffective government create opportunities for Islamist recruitment.Poor education is a particular concern. Millions of families, especially those with little money, send 

their children to religious schools, or madrassahs. Many of these schools are 

the only opportunity available for an education, but some have been used as 

incubators for violent extremism.According to Karachi’s police commander, 

there are 859 madrassahs teaching more than 200,000 youngsters in his city 

alone.6 

It is hard to overstate the importance of Pakistan in the struggle against 

Islamist terrorism.Within Pakistan’s borders are 150 million Muslims, scores of 

al Qaeda terrorists, many Taliban fighters, and—perhaps—Usama Bin Ladin. 

Pakistan possesses nuclear weapons and has come frighteningly close to war 

with nuclear-armed India over the disputed territory of Kashmir. A political 

battle among anti-American Islamic fundamentalists,the Pakistani military,and 

more moderate mainstream political forces has already spilled over into violence,and there have been repeated recent attempts to kill Pakistan’s president, 

Pervez Musharraf. 

In recent years, the United States has had three basic problems in its relationship with Pakistan: 
368 THE 9/11 COMMISSION REPORT 

•	 On terrorism,Pakistan helped nurture theTaliban.The Pakistani army 

and intelligence services, especially below the top ranks, have long 

been ambivalent about confronting Islamist extremists. Many in the 

government have sympathized with or provided support to the 

extremists.Musharraf agreed that Bin Ladin was bad.But before 9/11, 

preserving good relations with the Taliban took precedence. 

•	 On proliferation,Musharraf has repeatedly said that Pakistan does not 

barter with its nuclear technology. But proliferation concerns have 

been long-standing and very serious.Most recently,the Pakistani government has claimed not to have known that one of its nuclear 

weapons developers, a national figure, was leading the most dangerous nuclear smuggling ring ever disclosed. 

•	 Finally, Pakistan has made little progress toward the return of democratic rule at the national level, although that turbulent process does 

continue to function at the provincial level and the Pakistani press 

remains relatively free. 

Immediately after 9/11, confronted by the United States with a stark choice, 

Pakistan made a strategic decision. Its government stood aside and allowed the 

U.S.-led coalition to destroy theTaliban regime.In other ways,Pakistan actively 

assisted: its authorities arrested more than 500 al Qaeda operatives and Taliban 

members, and Pakistani forces played a leading part in tracking down KSM, 

Abu Zubaydah, and other key al Qaeda figures.7 

In the following two years,the Pakistani government tried to walk the fence, 

helping against al Qaeda while seeking to avoid a larger confrontation withTaliban remnants and other Islamic extremists.When al Qaeda and its Pakistani 

allies repeatedly tried to assassinate Musharraf, almost succeeding, the battle 

came home. 

The country’s vast unpoliced regions make Pakistan attractive to extremists 

seeking refuge and recruits and also provide a base for operations against coalition forces in Afghanistan. Almost all the 9/11 attackers traveled the northsouth nexus of Kandahar–Quetta–Karachi.The Baluchistan region of Pakistan 

(KSM’s ethnic home) and the sprawling city of Karachi remain centers of 

Islamist extremism where the U.S.and Pakistani security and intelligence presence has been weak. The U.S. consulate in Karachi is a makeshift fortress, 

reflecting the gravity of the surrounding threat.8 

During the winter of 2003–2004, Musharraf made another strategic decision. He ordered the Pakistani army into the frontier provinces of northwest 

Pakistan along the Afghan border,where Bin Ladin and Ayman al Zawahiri have 

reportedly taken refuge.The army is confronting groups of al Qaeda fighters 

and their local allies in very difficult terrain. On the other side of the frontier, 

U.S. forces in Afghanistan have found it challenging to organize effective joint 
WHAT TO DO? A GLOBAL STRATEGY 369 

operations, given Pakistan’s limited capabilities and reluctance to permit U.S. 

military operations on its soil.Yet in 2004, it is clear that the Pakistani government is trying harder than ever before in the battle against Islamist terrorists.9 

Acknowledging these problems and Musharraf’s own part in the story, we 

believe that Musharraf’s government represents the best hope for stability in 

Pakistan and Afghanistan. 

•	 In an extraordinary public essay asking how Muslims can “drag ourselves out of the pit we find ourselves in, to raise ourselves up,” 

Musharraf has called for a strategy of “enlightened moderation.”The 

Muslim world, he said, should shun militancy and extremism; the 

West—and the United States in particular—should seek to resolve disputes with justice and help better the Muslim world.10 

•	 Having come close to war in 2002 and 2003, Pakistan and India have 

recently made significant progress in peacefully discussing their longstanding differences.The United States has been and should remain a 

key supporter of that process. 

•	 The constant refrain of Pakistanis is that the United States long treated 

them as allies of convenience.As the United States makes fresh commitments now,it should make promises it is prepared to keep,for years 

to come. 

Recommendation:If Musharraf stands for enlightened moderation in 

a fight for his life and for the life of his country, the United States 

should be willing to make hard choices too, and make the difficult 

long-term commitment to the future of Pakistan. Sustaining the current scale of aid to Pakistan, the United States should support Pakistan’s government in its struggle against extremists with a 

comprehensive effort that extends from military aid to support for 

better education, so long as Pakistan’s leaders remain willing to make 

difficult choices of their own. 

Afghanistan 

Afghanistan was the incubator for al Qaeda and for the 9/11 attacks. In the fall 

of 2001, the U.S.-led international coalition and its Afghan allies toppled the 

Taliban and ended the regime’s protection of al Qaeda. Notable progress has 

been made. International cooperation has been strong, with a clear UN mandate and a NATO-led peacekeeping force (the International Security Assistance Force,or ISAF).More than 10,000 American soldiers are deployed today 

in Afghanistan, joined by soldiers from NATO allies and Muslim states.A central government has been established in Kabul,with a democratic constitution, 

new currency, and a new army. Most Afghans enjoy greater freedom, women 
370 THE 9/11 COMMISSION REPORT 

and girls are emerging from subjugation, and 3 million children have returned 

to school. For the first time in many years,Afghans have reason to hope.11 

But grave challenges remain.Taliban and al Qaeda fighters have regrouped 

in the south and southeast. Warlords control much of the country beyond 

Kabul,and the land is awash in weapons.Economic development remains a distant hope.The narcotics trade—long a massive sector of the Afghan economy— 

is again booming. Even the most hardened aid workers refuse to operate in 

many regions, and some warn that Afghanistan is near the brink of chaos.12 

Battered Afghanistan has a chance. Elections are being prepared. It is revealing that in June 2004,Taliban fighters resorted to slaughtering 16 Afghans on 

a bus, apparently for no reason other than their boldness in carrying an 

unprecedented Afghan weapon: a voter registration card. 

Afghanistan’s president, Hamid Karzai, is brave and committed. He is trying 

to build genuinely national institutions that can overcome the tradition of allocating powers among ethnic communities.Yet even if his efforts are successful 

and elections bring a democratic government to Afghanistan,the United States 

faces some difficult choices. 

After paying relatively little attention to rebuilding Afghanistan during the 

military campaign,U.S.policies changed noticeably during 2003.Greater consideration of the political dimension and congressional support for a substantial package of assistance signaled a longer-term commitment to Afghanistan’s 

future. One Afghan regional official plaintively told us the country finally has 

a good government. He begged the United States to keep its promise and not 

abandon Afghanistan again,as it had in the 1990s.Another Afghan leader noted 

that if the United States leaves,“we will lose all that we have gained.”13 

Most difficult is to define the security mission in Afghanistan.There is continuing political controversy about whether military operations in Iraq have 

had any effect on the scale of America’s commitment to the future of 

Afghanistan.The United States has largely stayed out of the central government’s struggles with dissident warlords and it has largely avoided confronting 

the related problem of narcotrafficking.14 

Recommendation:The President and the Congress deserve praise for 

their efforts in Afghanistan so far. Now the United States and the 

international community should make a long-term commitment to 

a secure and stable Afghanistan, in order to give the government a 

reasonable opportunity to improve the life of the Afghan people. 

Afghanistan must not again become a sanctuary for international 

crime and terrorism. The United States and the international community should help the Afghan government extend its authority over 

the country, with a strategy and nation-by-nation commitments to 

achieve their objectives. 
WHAT TO DO? A GLOBAL STRATEGY 371 

•	 This is an ambitious recommendation. It would mean a redoubled 

effort to secure the country,disarm militias,and curtail the age of warlord rule. But the United States and NATO have already committed 

themselves to the future of this region—wisely, as the 9/11 story 

shows—and failed half-measures could be worse than useless. 

•	 NATO in particular has made Afghanistan a test of the Alliance’s ability to adapt to current security challenges of the future. NATO must 

pass this test. Currently, the United States and the international community envision enough support so that the central government can 

build a truly national army and extend essential infrastructure and minimum public services to major towns and regions.The effort relies in 

part on foreign civil-military teams, arranged under various national 

flags. The institutional commitments of NATO and the United 

Nations to these enterprises are weak. NATO member states are not 

following through;some of the other states around the world that have 

pledged assistance to Afghanistan are not fulfilling their pledges. 

•	 The U.S. presence in Afghanistan is overwhelmingly oriented toward 

military and security work.The State Department presence is woefully understaffed, and the military mission is narrowly focused on al 

Qaeda andTaliban remnants in the south and southeast.The U.S.government can do its part if the international community decides on a 

joint effort to restore the rule of law and contain rampant crime and 

narcotics trafficking in this crossroads of Central Asia.15 

We heard again and again that the money for assistance is allocated so rigidly 

that,on the ground,one U.S.agency often cannot improvise or pitch in to help 

another agency, even in small ways when a few thousand dollars could make a 

great difference. 

The U.S. government should allocate money so that lower-level officials 

have more flexibility to get the job done across agency lines, adjusting to the 

circumstances they find in the field.This should include discretionary funds for 

expenditures by military units that often encounter opportunities to help the 

local population. 

Saudi Arabia 

Saudi Arabia has been a problematic ally in combating Islamic extremism.At the 

level of high policy, Saudi Arabia’s leaders cooperated with American diplomatic 

initiatives aimed at theTaliban or Pakistan before 9/11.At the same time,Saudi 

Arabia’s society was a place where al Qaeda raised money directly from individuals and through charities. It was the society that produced 15 of the 19 

hijackers. 
372 THE 9/11 COMMISSION REPORT 

The Kingdom is one of the world’s most religiously conservative societies, 

and its identity is closely bound to its religious links, especially its position as the 

guardian of Islam’s two holiest sites.Charitable giving,or zakat,is one of the five 

pillars of Islam.It is broader and more pervasive thanWestern ideas of charity— 

functioning also as a form of income tax, educational assistance,foreign aid,and 

a source of political influence.TheWestern notion of the separation of civic and 

religious duty does not exist in Islamic cultures. Funding charitable works is an 

integral function of the governments in the Islamic world. It is so ingrained in 

Islamic culture that in Saudi Arabia,for example,a department within the Saudi 

Ministry of Finance and National Economy collects zakat directly, much as the 

U.S. Internal Revenue Service collects payroll withholding tax. Closely tied to 

zakat is the dedication of the government to propagating the Islamic faith, particularly the Wahhabi sect that flourishes in Saudi Arabia. 

Traditionally, throughout the Muslim world, there is no formal oversight 

mechanism for donations. As Saudi wealth increased, the amounts contributed 

by individuals and the state grew dramatically.Substantial sums went to finance 

Islamic charities of every kind. 

While Saudi domestic charities are regulated by the Ministry of Labor and 

Social Welfare, charities and international relief agencies, such as the World 

Assembly of Muslim Youth (WAMY),are currently regulated by the Ministry 

of Islamic Affairs.This ministry uses zakat and government funds to spreadWahhabi beliefs throughout the world, including in mosques and schools. Often 

these schools provide the only education available; even in affluent countries, 

Saudi-funded Wahhabi schools are often the only Islamic schools. Some 

Wahhabi-funded organizations have been exploited by extremists to further 

their goal of violent jihad against non-Muslims. One such organization has 

been the al Haramain Islamic Foundation;the assets of some branch offices have 

been frozen by the U.S. and Saudi governments. 

Until 9/11, few Saudis would have considered government oversight of 

charitable donations necessary; many would have perceived it as interference 

in the exercise of their faith. At the same time, the government’s ability to 

finance most state expenditures with energy revenues has delayed the need for 

a modern income tax system.As a result, there have been strong religious, cultural, and administrative barriers to monitoring charitable spending. That 

appears to be changing,however,now that the goal of violent jihad also extends 

to overthrowing Sunni governments (such as the House of Saud) that are not 

living up to the ideals of the Islamist extremists.16 

The leaders of the United States and the rulers of Saudi Arabia have long 

had friendly relations, rooted in fundamentally common interests against the 

Soviet Union during the Cold War, in American hopes that Saudi oil supplies 

would stabilize the supply and price of oil in world markets,and in Saudi hopes 

that America could help protect the Kingdom against foreign threats. 

In 1990,the Kingdom hosted U.S.armed forces before the first U.S.-led war 
WHAT TO DO? A GLOBAL STRATEGY 373 

against Iraq.American soldiers and airmen have given their lives to help protect Saudi Arabia. The Saudi government has difficulty acknowledging this. 

American military bases remained there until 2003, as part of an international 

commitment to contain Iraq. 

For many years, leaders on both sides preferred to keep their ties quiet and 

behind the scenes.As a result, neither the U.S. nor the Saudi people appreciated all the dimensions of the bilateral relationship, including the Saudi role in 

U.S.strategies to promote the Middle East peace process.In each country,political figures find it difficult to publicly defend good relations with the other. 

Today, mutual recriminations flow. Many Americans see Saudi Arabia as an 

enemy, not as an embattled ally.They perceive an autocratic government that 

oppresses women, dominated by a wealthy and indolent elite. Saudi contacts 

with American politicians are frequently invoked as accusations in partisan political arguments.Americans are often appalled by the intolerance,anti-Semitism, 

and anti-American arguments taught in schools and preached in mosques. 

Saudis are angry too. Many educated Saudis who were sympathetic to 

America now perceive the United States as an unfriendly state. One Saudi 

reformer noted to us that the demonization of Saudi Arabia in the U.S. media 

gives ammunition to radicals,who accuse reformers of being U.S. lackeys.Tens 

of thousands of Saudis who once regularly traveled to (and often had homes 

in) the United States now go elsewhere.17 

Among Saudis, the United States is seen as aligned with Israel in its conflict 

with the Palestinians, with whom Saudis ardently sympathize.Although Saudi 

Arabia’s cooperation against terrorism improved to some extent after the September 11 attacks, significant problems remained. Many in the Kingdom initially reacted with disbelief and denial. In the following months, as the truth 

became clear, some leading Saudis quietly acknowledged the problem but still 

did not see their own regime as threatened, and thus often did not respond 

promptly to U.S. requests for help. Though Saddam Hussein was widely 

detested, many Saudis are sympathetic to the anti-U.S. insurgents in Iraq, 

although majorities also condemn jihadist attacks in the Kingdom.18 

As in Pakistan,Yemen,and other countries,attitudes changed when the terrorism came home. Cooperation had already become significant, but after the 

bombings in Riyadh on May 12, 2003, it improved much more.The Kingdom 

openly discussed the problem of radicalism, criticized the terrorists as religiously deviant, reduced official support for religious activity overseas, closed 

suspect charitable foundations, and publicized arrests—very public moves for 

a government that has preferred to keep internal problems quiet. 

The Kingdom of Saudi Arabia is now locked in mortal combat with al Qaeda. 

Saudi police are regularly being killed in shootouts with terrorists. In June 

2004, the Saudi ambassador to the United States called publicly—in the Saudi 

press—for his government to wage a jihad of its own against the terrorists.“We 

must all, as a state and as a people, recognize the truth about these criminals,” 
374 THE 9/11 COMMISSION REPORT 

he declared,“[i]f we do not declare a general mobilization—we will lose this 

war on terrorism.”19 

Saudi Arabia is a troubled country. Although regarded as very wealthy, in 

fact per capita income has dropped from $28,000 at its height to the present 

level of about $8,000. Social and religious traditions complicate adjustment to 

modern economic activity and limit employment opportunities for young 

Saudis.Women find their education and employment sharply limited. 

President Clinton offered us a perceptive analysis of Saudi Arabia, contending that fundamentally friendly rulers have been constrained by their desire to 

preserve the status quo. He, like others, made the case for pragmatic reform 

instead. He hopes the rulers will envision what they want their Kingdom to 

become in 10 or 20 years, and start a process in which their friends can help 

them change.20 

There are signs that Saudi Arabia’s royal family is trying to build a consensus 

for political reform,though uncertain about how fast and how far to go.Crown 

Prince Abdullah wants the Kingdom to join the World Trade Organization to 

accelerate economic liberalization. He has embraced the Arab Human Development Report, which was highly critical of the Arab world’s political, economic, 

and social failings and called for greater economic and political reform.21 

Cooperation with Saudi Arabia against Islamist terrorism is very much in 

the U.S. interest. Such cooperation can exist for a time largely in secret, as it 

does now, but it cannot grow and thrive there. Nor, on either side, can friendship be unconditional. 

Recommendation:The problems in the U.S.-Saudi relationship must 

be confronted, openly. The United States and Saudi Arabia must 

determine if they can build a relationship that political leaders on 

both sides are prepared to publicly defend—a relationship about more 

than oil. It should include a shared commitment to political and economic reform, as Saudis make common cause with the outside world. 

It should include a shared interest in greater tolerance and cultural 

respect, translating into a commitment to fight the violent extremists who foment hatred. 

12.3	 PREVENT THE CONTINUED GROWTH OF 

ISLAMIST TERRORISM 

In October 2003, reflecting on progress after two years of waging the global 

war on terrorism, Defense Secretary Donald Rumsfeld asked his advisers:“Are 

we capturing,killing or deterring and dissuading more terrorists every day than 

the madrassas and the radical clerics are recruiting, training and deploying 
WHAT TO DO? A GLOBAL STRATEGY 375 

against us? Does the US need to fashion a broad, integrated plan to stop the 

next generation of terrorists? The US is putting relatively little effort into a 

long-range plan, but we are putting a great deal of effort into trying to stop 

terrorists.The cost-benefit ratio is against us! Our cost is billions against the 

terrorists’ costs of millions.”22 

These are the right questions.Our answer is that we need short-term action 

on a long-range strategy,one that invigorates our foreign policy with the attention that the President and Congress have given to the military and intelligence 

parts of the conflict against Islamist terrorism. 

Engage the Struggle of Ideas 

The United States is heavily engaged in the Muslim world and will be for many 

years to come.This American engagement is resented. Polls in 2002 found that 

among America’s friends, like Egypt—the recipient of more U.S. aid for the 

past 20 years than any other Muslim country—only 15 percent of the population had a favorable opinion of the United States. In Saudi Arabia the number was 12 percent.And two-thirds of those surveyed in 2003 in countries from 

Indonesia to Turkey (a NATO ally) were very or somewhat fearful that the 

United States may attack them.23 

Support for the United States has plummeted. Polls taken in Islamic countries after 9/11 suggested that many or most people thought the United States 

was doing the right thing in its fight against terrorism; few people saw popular support for al Qaeda; half of those surveyed said that ordinary people had a 

favorable view of the United States. By 2003, polls showed that “the bottom 

has fallen out of support for America in most of the Muslim world. Negative 

views of the U.S.among Muslims,which had been largely limited to countries 

in the Middle East, have spread. . . . Since last summer, favorable ratings for the 

U.S. have fallen from 61% to 15% in Indonesia and from 71% to 38% among 

Muslims in Nigeria.”24 

Many of these views are at best uninformed about the United States and, 

at worst, informed by cartoonish stereotypes, the coarse expression of a fashionable “Occidentalism” among intellectuals who caricature U.S. values and 

policies. Local newspapers and the few influential satellite broadcasters—like 

al Jazeera—often reinforce the jihadist theme that portrays the United States 

as anti-Muslim.25 

The small percentage of Muslims who are fully committed to Usama Bin 

Ladin’s version of Islam are impervious to persuasion. It is among the large 

majority of Arabs and Muslims that we must encourage reform, freedom, 

democracy, and opportunity, even though our own promotion of these messages is limited in its effectiveness simply because we are its carriers. Muslims 

themselves will have to reflect upon such basic issues as the concept of jihad, 

the position of women, and the place of non-Muslim minorities.The United 
376 THE 9/11 COMMISSION REPORT 

States can promote moderation, but cannot ensure its ascendancy. Only Muslims can do this. 

The setting is difficult.The combined gross domestic product of the 22 countries in the Arab League is less than the GDP of Spain. Forty percent of adult 

Arabs are illiterate, two-thirds of them women. One-third of the broader Middle East lives on less than two dollars a day. Less than 2 percent of the population has access to the Internet. The majority of older Arab youths have 

expressed a desire to emigrate to other countries,particularly those in Europe.26 

In short, the United States has to help defeat an ideology, not just a group of 

people, and we must do so under difficult circumstances. How can the United 

States and its friends help moderate Muslims combat the extremist ideas? 

Recommendation:The U.S. government must define what the message is, what it stands for.We should offer an example of moral leadership in the world, committed to treat people humanely, abide by 

the rule of law, and be generous and caring to our neighbors.America and Muslim friends can agree on respect for human dignity and 

opportunity.To Muslim parents, terrorists like Bin Ladin have nothing to offer their children but visions of violence and death.America 

and its friends have a crucial advantage—we can offer these parents 

a vision that might give their children a better future. If we heed the 

views of thoughtful leaders in the Arab and Muslim world, a moderate consensus can be found. 

That vision of the future should stress life over death: individual educational 

and economic opportunity. This vision includes widespread political participation and contempt for indiscriminate violence.It includes respect for the rule of 

law,openness in discussing differences,and tolerance for opposing points of view. 

Recommendation:Where Muslim governments, even those who are 

friends, do not respect these principles, the United States must stand 

for a better future. One of the lessons of the long Cold War was that 

short-term gains in cooperating with the most repressive and brutal 

governments were too often outweighed by long-term setbacks for 

America’s stature and interests. 

American foreign policy is part of the message. America’s policy choices 

have consequences. Right or wrong, it is simply a fact that American policy 

regarding the Israeli-Palestinian conflict and American actions in Iraq are dominant staples of popular commentary across the Arab and Muslim world.That 

does not mean U.S. choices have been wrong. It means those choices must be 

integrated with America’s message of opportunity to the Arab and Muslim 
WHAT TO DO? A GLOBAL STRATEGY 377 

world. Neither Israel nor the new Iraq will be safer if worldwide Islamist terrorism grows stronger. 

The United States must do more to communicate its message. Reflecting 

on Bin Ladin’s success in reaching Muslim audiences,Richard Holbrooke wondered,“How can a man in a cave outcommunicate the world’s leading communications society?”Deputy Secretary of State Richard Armitage worried to 

us that Americans have been “exporting our fears and our anger,”not our vision 

of opportunity and hope.27 

Recommendation: Just as we did in the Cold War, we need to defend 

our ideals abroad vigorously. America does stand up for its values. 

The United States defended, and still defends, Muslims against 

tyrants and criminals in Somalia, Bosnia, Kosovo, Afghanistan, and 

Iraq. If the United States does not act aggressively to define itself in 

the Islamic world, the extremists will gladly do the job for us. 

•	 Recognizing that Arab and Muslim audiences rely on satellite 

television and radio, the government has begun some promising initiatives in television and radio broadcasting to the 

Arab world,Iran, and Afghanistan.These efforts are beginning 

to reach large audiences. The Broadcasting Board of Governors has asked for much larger resources. It should get them. 

•	 The United States should rebuild the scholarship, exchange, 

and library programs that reach out to young people and 

offer them knowledge and hope.Where such assistance is provided, it should be identified as coming from the citizens of 

the United States. 

An Agenda of Opportunity 

The United States and its friends can stress educational and economic opportunity.The United Nations has rightly equated “literacy as freedom.” 

•	 The international community is moving toward setting a concrete 

goal—to cut the Middle East region’s illiteracy rate in half by 2010, 

targeting women and girls and supporting programs for adult literacy. 

•	 Unglamorous help is needed to support the basics, such as textbooks 

that translate more of the world’s knowledge into local languages and 

libraries to house such materials. Education about the outside world, 

or other cultures, is weak. 
378 THE 9/11 COMMISSION REPORT 

•	 More vocational education is needed,too,in trades and business skills. 

The Middle East can also benefit from some of the programs to bridge 

the digital divide and increase Internet access that have already been 

developed for other regions of the world. 

Education that teaches tolerance, the dignity and value of each individual, and 

respect for different beliefs is a key element in any global strategy to eliminate 

Islamist terrorism. 

Recommendation: The U.S. government should offer to join with 

other nations in generously supporting a new International Youth 

Opportunity Fund. Funds will be spent directly for building and 

operating primary and secondary schools in those Muslim states that 

commit to sensibly investing their own money in public education. 

Economic openness is essential.Terrorism is not caused by poverty. Indeed, 

many terrorists come from relatively well-off families.Yet when people lose 

hope, when societies break down, when countries fragment, the breeding 

grounds for terrorism are created. Backward economic policies and repressive 

political regimes slip into societies that are without hope, where ambition and 

passions have no constructive outlet. 

The policies that support economic development and reform also have 

political implications.Economic and political liberties tend to be linked.Commerce, especially international commerce, requires ongoing cooperation and 

compromise, the exchange of ideas across cultures, and the peaceful resolution 

of differences through negotiation or the rule of law. Economic growth 

expands the middle class, a constituency for further reform. Successful 

economies rely on vibrant private sectors, which have an interest in curbing 

indiscriminate government power.Those who develop the practice of controlling their own economic destiny soon desire a voice in their communities and 

political societies. 

The U.S. government has announced the goal of working toward a Middle 

East Free Trade Area, or MEFTA, by 2013.The United States has been seeking comprehensive free trade agreements (FTAs) with the Middle Eastern 

nations most firmly on the path to reform.The U.S.-Israeli FTA was enacted 

in 1985, and Congress implemented an FTA with Jordan in 2001. Both agreements have expanded trade and investment, thereby supporting domestic economic reform. In 2004, new FTAs were signed with Morocco and Bahrain, 

and are awaiting congressional approval.These models are drawing the interest of their neighbors. Muslim countries can become full participants in the 

rules-based global trading system, as the United States considers lowering its 

trade barriers with the poorest Arab nations. 
WHAT TO DO? A GLOBAL STRATEGY 379 

Recommendation:A comprehensive U.S. strategy to counter terrorism should include economic policies that encourage development, 

more open societies, and opportunities for people to improve the lives 

of their families and to enhance prospects for their children’s future. 

Turning a National Strategy into a Coalition Strategy 

Practically every aspect of U.S.counterterrorism strategy relies on international 

cooperation. Since 9/11, these contacts concerning military, law enforcement, 

intelligence, travel and customs, and financial matters have expanded so dramatically, and often in an ad hoc way, that it is difficult to track these efforts, 

much less integrate them. 

Recommendation:The United States should engage other nations in 

developing a comprehensive coalition strategy against Islamist terrorism. There are several multilateral institutions in which such issues 

should be addressed. But the most important policies should be discussed and coordinated in a flexible contact group of leading coalition 

governments.This is a good place, for example, to develop joint strategies for targeting terrorist travel, or for hammering out a common 

strategy for the places where terrorists may be finding sanctuary. 

Presently the Muslim and Arab states meet with each other,in organizations 

such as the Islamic Conference and the Arab League.The Western states meet 

with each other in organizations such as NATO and the Group of Eight summit of leading industrial nations.A recent G-8 summit initiative to begin a dialogue about reform may be a start toward finding a place where leading Muslim 

states can discuss—and be seen to discuss—critical policy issues with the leading Western powers committed to the future of the Arab and Muslim world. 

These new international efforts can create durable habits of visible cooperation, as states willing to step up to their responsibilities join together in constructive efforts to direct assistance and coordinate action. 

Coalition warfare also requires coalition policies on what to do with enemy 

captives.Allegations that the United States abused prisoners in its custody make 

it harder to build the diplomatic,political,and military alliances the government 

will need. The United States should work with friends to develop mutually 

agreed-on principles for the detention and humane treatment of captured international terrorists who are not being held under a particular country’s criminal 

laws.Countries such as Britain,Australia,and Muslim friends,are committed to 

fighting terrorists.America should be able to reconcile its views on how to balance humanity and security with our nation’s commitment to these same goals. 

The United States and some of its allies do not accept the application of full 

Geneva Convention treatment of prisoners of war to captured terrorists.Those 
380 THE 9/11 COMMISSION REPORT 

Conventions establish a minimum set of standards for prisoners in internal conflicts. Since the international struggle against Islamist terrorism is not internal, 

those provisions do not formally apply,but they are commonly accepted as basic 

standards for humane treatment. 

Recommendation: The United States should engage its friends to 

develop a common coalition approach toward the detention and 

humane treatment of captured terrorists. New principles might draw 

upon Article 3 of the Geneva Conventions on the law of armed conflict. That article was specifically designed for those cases in which 

the usual laws of war did not apply. Its minimum standards are generally accepted throughout the world as customary international law. 

Proliferation of Weapons of Mass Destruction 

The greatest danger of another catastrophic attack in the United States will 

materialize if the world’s most dangerous terrorists acquire the world’s most 

dangerous weapons.As we note in chapter 2,al Qaeda has tried to acquire or 

make nuclear weapons for at least ten years. In chapter 4, we mentioned officials worriedly discussing, in 1998, reports that Bin Ladin’s associates thought 

their leader was intent on carrying out a “Hiroshima.” 

These ambitions continue. In the public portion of his February 2004 

worldwide threat assessment to Congress,DCITenet noted that Bin Ladin considered the acquisition of weapons of mass destruction to be a “religious obligation.” He warned that al Qaeda “continues to pursue its strategic goal of 

obtaining a nuclear capability.”Tenet added that “more than two dozen other 

terrorist groups are pursuing CBRN [chemical, biological, radiological, and 

nuclear] materials.”28 

A nuclear bomb can be built with a relatively small amount of nuclear material. A trained nuclear engineer with an amount of highly enriched uranium 

or plutonium about the size of a grapefruit or an orange, together with commercially available material, could fashion a nuclear device that would fit in a 

van like the one Ramzi Yousef parked in the garage of the World Trade Center in 1993. Such a bomb would level Lower Manhattan.29 

The coalition strategies we have discussed to combat Islamist terrorism 

should therefore be combined with a parallel,vital effort to prevent and counter 

the proliferation of weapons of mass destruction (WMD).We recommend several initiatives in this area. 

Strengthen Counterproliferation Efforts. While efforts to shut down 

Libya’s illegal nuclear program have been generally successful, Pakistan’s illicit 

trade and the nuclear smuggling networks of Pakistani scientist A.Q.Khan have 

revealed that the spread of nuclear weapons is a problem of global dimensions. 

Attempts to deal with Iran’s nuclear program are still underway.Therefore, the 
WHAT TO DO? A GLOBAL STRATEGY 381 

United States should work with the international community to develop laws 

and an international legal regime with universal jurisdiction to enable the capture, interdiction, and prosecution of such smugglers by any state in the world 

where they do not disclose their activities. 

Expand the Proliferation Security Initiative. In May 2003, the Bush 

administration announced the Proliferation Security Initiative (PSI):nations in 

a willing partnership combining their national capabilities to use military, economic, and diplomatic tools to interdict threatening shipments of WMD and 

missile-related technology. 

The PSI can be more effective if it uses intelligence and planning resources 

of the NATO alliance. Moreover, PSI membership should be open to nonNATO countries. Russia and China should be encouraged to participate. 

Support the Cooperative Threat Reduction Program. Outside experts 

are deeply worried about the U.S. government’s commitment and approach to 

securing the weapons and highly dangerous materials still scattered in Russia 

and other countries of the Soviet Union.The government’s main instrument 

in this area, the CooperativeThreat Reduction Program (usually referred to as 

“Nunn-Lugar,” after the senators who sponsored the legislation in 1991), is 

now in need of expansion, improvement, and resources.The U.S. government 

has recently redoubled its international commitments to support this program, 

and we recommend that the United States do all it can, if Russia and other 

countries will do their part.The government should weigh the value of this 

investment against the catastrophic cost America would face should such 

weapons find their way to the terrorists who are so anxious to acquire them. 

Recommendation: Our report shows that al Qaeda has tried to 

acquire or make weapons of mass destruction for at least ten years. 

There is no doubt the United States would be a prime target. Preventing the proliferation of these weapons warrants a maximum 

effort—by strengthening counterproliferation efforts, expanding the 

Proliferation Security Initiative, and supporting the Cooperative 

Threat Reduction program. 

Targeting Terrorist Money 

The general public sees attacks on terrorist finance as a way to “starve the terrorists of money.” So, initially, did the U.S. government.After 9/11, the United 

States took aggressive actions to designate terrorist financiers and freeze their 

money, in the United States and through resolutions of the United Nations. 

These actions appeared to have little effect and,when confronted by legal challenges, the United States and the United Nations were often forced to 

unfreeze assets. 
382 THE 9/11 COMMISSION REPORT 

The difficulty, understood later, was that even if the intelligence community might “link” someone to a terrorist group through acquaintances or communications,the task of tracing the money from that individual to the terrorist 

group, or otherwise showing complicity, was far more difficult. It was harder 

still to do so without disclosing secrets. 

These early missteps made other countries unwilling to freeze assets or 

otherwise act merely on the basis of a U.S. action. Multilateral freezing mechanisms now require waiting periods before being put into effect, eliminating 

the element of surprise and thus virtually ensuring that little money is actually 

frozen.Worldwide asset freezes have not been adequately enforced and have 

been easily circumvented, often within weeks, by simple methods. 

But trying to starve the terrorists of money is like trying to catch one kind 

of fish by draining the ocean. A better strategy has evolved since those early 

months, as the government learned more about how al Qaeda raises, moves, 

and spends money. 

Recommendation:Vigorous efforts to track terrorist financing must 

remain front and center in U.S. counterterrorism efforts.The government has recognized that information about terrorist money helps 

us to understand their networks, search them out, and disrupt their 

operations. Intelligence and law enforcement have targeted the relatively small number of financial facilitators—individuals al Qaeda 

relied on for their ability to raise and deliver money—at the core of 

al Qaeda’s revenue stream. These efforts have worked. The death or 

capture of several important facilitators has decreased the amount of 

money available to al Qaeda and has increased its costs and difficulty 

in raising and moving that money. Captures have additionally provided a windfall of intelligence that can be used to continue the cycle 

of disruption. 

The U.S. financial community and some international financial institutions 

have generally provided law enforcement and intelligence agencies with 

extraordinary cooperation, particularly in supplying information to support 

quickly developing investigations. Obvious vulnerabilities in the U.S. financial 

system have been corrected.The United States has been less successful in persuading other countries to adopt financial regulations that would permit the 

tracing of financial transactions. 

Public designation of terrorist financiers and organizations is still part of the 

fight,but it is not the primary weapon.Designations are instead a form of diplomacy, as governments join together to identify named individuals and groups 

as terrorists.They also prevent open fundraising. Some charities that have been 

identified as likely avenues for terrorist financing have seen their donations 
WHAT TO DO? A GLOBAL STRATEGY 383 

diminish and their activities come under more scrutiny, and others have been 

put out of business, although controlling overseas branches of Gulf-area charities remains a challenge.The Saudi crackdown after the May 2003 terrorist 

attacks in Riyadh has apparently reduced the funds available to al Qaeda—perhaps drastically—but it is too soon to know if this reduction will last. 

Though progress apparently has been made, terrorists have shown considerable creativity in their methods of moving money. If al Qaeda is replaced by 

smaller, decentralized terrorist groups, the premise behind the government’s 

efforts—that terrorists need a financial support network—may become outdated. Moreover, some terrorist operations do not rely on outside sources of 

money and may now be self-funding, either through legitimate employment 

or low-level criminal activity.30 

12.4	 PROTECT AGAINST AND PREPARE 

FOR TERRORIST ATTACKS 

In the nearly three years since 9/11,Americans have become better protected 

against terrorist attack.Some of the changes are due to government action,such 

as new precautions to protect aircraft.A portion can be attributed to the sheer 

scale of spending and effort. Publicity and the vigilance of ordinary Americans 

also make a difference. 

But the President and other officials acknowledge that although Americans 

may be safer, they are not safe. Our report shows that the terrorists analyze 

defenses.They plan accordingly. 

Defenses cannot achieve perfect safety.They make targets harder to attack 

successfully, and they deter attacks by making capture more likely. Just increasing the attacker’s odds of failure may make the difference between a plan 

attempted,or a plan discarded.The enemy also may have to develop more elaborate plans, thereby increasing the danger of exposure or defeat. 

Protective measures also prepare for the attacks that may get through, containing the damage and saving lives. 

Terrorist Travel 

More than 500 million people annually cross U.S. borders at legal entry points, 

about 330 million of them noncitizens. Another 500,000 or more enter illegally without inspection across America’s thousands of miles of land borders or 

remain in the country past the expiration of their permitted stay.The challenge 

for national security in an age of terrorism is to prevent the very few people 

who may pose overwhelming risks from entering or remaining in the United 

States undetected.31 

In the decade before September 11, 2001, border security—encompassing 
384 THE 9/11 COMMISSION REPORT 

travel,entry,and immigration—was not seen as a national security matter.Public figures voiced concern about the “war on drugs,” the right level and kind 

of immigration, problems along the southwest border, migration crises originating in the Caribbean and elsewhere, or the growing criminal traffic in 

humans.The immigration system as a whole was widely viewed as increasingly 

dysfunctional and badly in need of reform. In national security circles, however, only smuggling of weapons of mass destruction carried weight, not the 

entry of terrorists who might use such weapons or the presence of associated 

foreign-born terrorists. 

For terrorists, travel documents are as important as weapons.Terrorists must 

travel clandestinely to meet, train, plan, case targets, and gain access to attack. 

To them, international travel presents great danger, because they must surface 

to pass through regulated channels, present themselves to border security officials, or attempt to circumvent inspection points. 

In their travels, terrorists use evasive methods, such as altered and counterfeit passports and visas,specific travel methods and routes,liaisons with corrupt 

government officials, human smuggling networks, supportive travel agencies, 

and immigration and identity fraud.These can sometimes be detected. 

Before 9/11,no agency of the U.S. government systematically analyzed terrorists’ travel strategies. Had they done so, they could have discovered the ways 

in which the terrorist predecessors to al Qaeda had been systematically but 

detectably exploiting weaknesses in our border security since the early 1990s. 

We found that as many as 15 of the 19 hijackers were potentially vulnerable to interception by border authorities. Analyzing their characteristic travel 

documents and travel patterns could have allowed authorities to intercept 4 to 

15 hijackers and more effective use of information available in U.S. government databases could have identified up to 3 hijackers.32 

Looking back, we can also see that the routine operations of our immigration laws—that is, aspects of those laws not specifically aimed at protecting 

against terrorism—inevitably shaped al Qaeda’s planning and opportunities. 

Because they were deemed not to be bona fide tourists or students as they 

claimed,five conspirators that we know of tried to get visas and failed,and one 

was denied entry by an inspector.We also found that had the immigration system set a higher bar for determining whether individuals are who or what they 

claim to be—and ensuring routine consequences for violations—it could potentially have excluded,removed,or come into further contact with several hijackers who did not appear to meet the terms for admitting short-term visitors.33 

Our investigation showed that two systemic weaknesses came together in 

our border system’s inability to contribute to an effective defense against the 

9/11 attacks: a lack of well-developed counterterrorism measures as a part of 

border security and an immigration system not able to deliver on its basic commitments, much less support counterterrorism. These weaknesses have been 

reduced but are far from being overcome. 
WHAT TO DO? A GLOBAL STRATEGY 385 

Recommendation: Targeting travel is at least as powerful a weapon 

against terrorists as targeting their money.The United States should 

combine terrorist travel intelligence, operations, and law enforcement 

in a strategy to intercept terrorists, find terrorist travel facilitators, 

and constrain terrorist mobility. 

Since 9/11,significant improvements have been made to create an integrated 

watchlist that makes terrorist name information available to border and law 

enforcement authorities. However, in the already difficult process of merging 

border agencies in the new Department of Homeland Security—“changing the 

engine while flying” as one official put it34—new insights into terrorist travel 

have not yet been integrated into the front lines of border security. 

The small terrorist travel intelligence collection and analysis program currently in place has produced disproportionately useful results. It should be 

expanded.Since officials at the borders encounter travelers and their documents 

first and investigate travel facilitators, they must work closely with intelligence 

officials. 

Internationally and in the United States, constraining terrorist travel should 

become a vital part of counterterrorism strategy. Better technology and training to detect terrorist travel documents are the most important immediate steps 

to reduce America’s vulnerability to clandestine entry. Every stage of our border and immigration system should have as a part of its operations the detection of terrorist indicators on travel documents. Information systems able to 

authenticate travel documents and detect potential terrorist indicators should 

be used at consulates, at primary border inspection lines, in immigration services offices,and in intelligence and enforcement units.All frontline personnel 

should receive some training. Dedicated specialists and ongoing linkages with 

the intelligence community are also required.The Homeland Security Department’s Directorate of Information Analysis and Infrastructure Protection 

should receive more resources to accomplish its mission as the bridge between 

the frontline border agencies and the rest of the government counterterrorism 

community. 

A Biometric Screening System 

When people travel internationally, they usually move through defined channels, or portals.They may seek to acquire a passport.They may apply for a visa. 

They stop at ticket counters, gates, and exit controls at airports and seaports. 

Upon arrival, they pass through inspection points.They may transit to another 

gate to get on an airplane.Once inside the country,they may seek another form 

of identification and try to enter a government or private facility.They may 

seek to change immigration status in order to remain. 

Each of these checkpoints or portals is a screening—a chance to establish 

that people are who they say they are and are seeking access for their stated 

purpose, to intercept identifiable suspects, and to take effective action. 
386 THE 9/11 COMMISSION REPORT 

The job of protection is shared among these many defined checkpoints. By 

taking advantage of them all, we need not depend on any one point in the system to do the whole job.The challenge is to see the common problem across 

agencies and functions and develop a conceptual framework—an architecture—for an effective screening system.35 

Throughout government, and indeed in private enterprise, agencies and 

firms at these portals confront recurring judgments that balance security, efficiency, and civil liberties.These problems should be addressed systemically, not 

in an ad hoc, fragmented way. For example: 

What information is an individual required to present and in what 

form? A fundamental problem, now beginning to be addressed, is the lack of 

standardized information in “feeder” documents used in identifying individuals. Biometric identifiers that measure unique physical characteristics, such as 

facial features, fingerprints, or iris scans, and reduce them to digitized, numerical statements called algorithms, are just beginning to be used.Travel history, 

however, is still recorded in passports with entry-exit stamps called cachets, 

which al Qaeda has trained its operatives to forge and use to conceal their terrorist activities. 

How will the individual and the information be checked? There are 

many databases just in the United States—for terrorist, criminal,and immigration history, as well as financial information, for instance. Each is set up for different purposes and stores different kinds of data, under varying rules of access. 

Nor is access always guaranteed.Acquiring information held by foreign governments may require painstaking negotiations,and records that are not yet digitized are difficult to search or analyze.The development of terrorist indicators 

has hardly begun, and behavioral cues remain important. 

Who will screen individuals, and what will they be trained to do? A 

wide range of border, immigration, and law enforcement officials encounter 

visitors and immigrants and they are given little training in terrorist travel intelligence. Fraudulent travel documents,for instance,are usually returned to travelers who are denied entry without further examination for terrorist 

trademarks, investigation as to their source, or legal process. 

What are the consequences of finding a suspicious indicator, and who 

will take action? One risk is that responses may be ineffective or produce no 

further information.Four of the 9/11 attackers were pulled into secondary border inspection, but then admitted. More than half of the 19 hijackers were 

flagged by the Federal Aviation Administration’s profiling system when they 

arrived for their flights, but the consequence was that bags, not people, were 
WHAT TO DO? A GLOBAL STRATEGY 387 

checked.Competing risks include “false positives,”or the danger that rules may 

be applied with insufficient training or judgment. Overreactions can impose 

high costs too—on individuals, our economy, and our beliefs about justice. 

•	 A special note on the importance of trusting subjective judgment: 

One potential hijacker was turned back by an immigration inspector 

as he tried to enter the United States.The inspector relied on intuitive experience to ask questions more than he relied on any objective factor that could be detected by “scores” or a machine. Good 

people who have worked in such jobs for a long time understand this 

phenomenon well. Other evidence we obtained confirmed the 

importance of letting experienced gate agents or security screeners ask 

questions and use their judgment.This is not an invitation to arbitrary 

exclusions. But any effective system has to grant some scope, perhaps 

in a little extra inspection or one more check, to the instincts and discretion of well trained human beings. 

Recommendation: The U.S. border security system should be integrated into a larger network of screening points that includes our transportation system and access to vital facilities, such as nuclear reactors. 

The President should direct the Department of Homeland Security to 

lead the effort to design a comprehensive screening system, addressing 

common problems and setting common standards with systemwide 

goals in mind. Extending those standards among other governments 

could dramatically strengthen America and the world’s collective ability to intercept individuals who pose catastrophic threats. 

We advocate a system for screening, not categorical profiling. A screening 

system looks for particular,identifiable suspects or indicators of risk.It does not 

involve guesswork about who might be dangerous. It requires frontline border 

officials who have the tools and resources to establish that people are who they 

say they are, intercept identifiable suspects, and disrupt terrorist operations. 

The U.S. Border Screening System 

The border and immigration system of the United States must remain a visible 

manifestation of our belief in freedom,democracy,global economic growth,and 

the rule of law,yet serve equally well as a vital element of counterterrorism.Integrating terrorist travel information in the ways we have described is the most 

immediate need. But the underlying system must also be sound. 

Since September 11, the United States has built the first phase of a biometric screening program, called US VISIT (the United States Visitor and Immigrant Status Indicator Technology program). It takes two biometric 
388 THE 9/11 COMMISSION REPORT 

identifiers—digital photographs and prints of two index fingers—from travelers. False identities are used by terrorists to avoid being detected on a watchlist.These biometric identifiers make such evasions far more difficult. 

So far,however,only visitors who acquire visas to travel to the United States 

are covered.While visitors from “visa waiver” countries will be added to the 

program, beginning this year, covered travelers will still constitute only about 

12 percent of all noncitizens crossing U.S. borders. Moreover, exit data are not 

uniformly collected and entry data are not fully automated. It is not clear the 

system can be installed before 2010, but even this timetable may be too slow, 

given the possible security dangers.36 

•	 Americans should not be exempt from carrying biometric passports 

or otherwise enabling their identities to be securely verified when 

they enter the United States;nor should Canadians or Mexicans.Currently U.S. persons are exempt from carrying passports when returning from Canada, Mexico, and the Caribbean. The current system 

enables non-U.S. citizens to gain entry by showing minimal identification.The 9/11 experience shows that terrorists study and exploit 

America’s vulnerabilities. 

•	 To balance this measure, programs to speed known travelers should 

be a higher priority, permitting inspectors to focus on greater risks. 

The daily commuter should not be subject to the same measures as 

first-time travelers.An individual should be able to preenroll, with his 

or her identity verified in passage. Updates of database information 

and other checks can ensure ongoing reliability.The solution,requiring more research and development, is likely to combine radio frequency technology with biometric identifiers.37 

•	 The current patchwork of border screening systems, including several 

frequent traveler programs,should be consolidated with the USVISIT 

system to enable the development of an integrated system, which in 

turn can become part of the wider screening plan we suggest. 

•	 The program allowing individuals to travel from foreign countries 

through the United States to a third country,without having to obtain 

a U.S. visa, has been suspended. Because “transit without visa” can be 

exploited by terrorists to enter the United States, the program should 

not be reinstated unless and until transit passage areas can be fully 

secured to prevent passengers from illegally exiting the airport. 

Inspectors adjudicating entries of the 9/11 hijackers lacked adequate information and knowledge of the rules.All points in the border system—from consular offices to immigration services offices—will need appropriate electronic 

access to an individual’s file.Scattered units at Homeland Security and the State 
WHAT TO DO? A GLOBAL STRATEGY 389 

Department perform screening and data mining: instead, a government-wide 

team of border and transportation officials should be working together.A modern border and immigration system should combine a biometric entry-exit system with accessible files on visitors and immigrants,along with intelligence on 

indicators of terrorist travel. 

Our border screening system should check people efficiently and welcome 

friends. Admitting large numbers of students, scholars, businesspeople, and 

tourists fuels our economy, cultural vitality, and political reach.There is evidence that the present system is disrupting travel to the United States. Overall, visa applications in 2003 were down over 32 percent since 2001. In the 

Middle East, they declined about 46 percent.Training and the design of security measures should be continuously adjusted.38 

Recommendation:The Department of Homeland Security, properly 

supported by the Congress, should complete, as quickly as possible, 

a biometric entry-exit screening system,including a single system for 

speeding qualified travelers. It should be integrated with the system 

that provides benefits to foreigners seeking to stay in the United 

States. Linking biometric passports to good data systems and decisionmaking is a fundamental goal. No one can hide his or her debt 

by acquiring a credit card with a slightly different name.Yet today, a 

terrorist can defeat the link to electronic records by tossing away an 

old passport and slightly altering the name in the new one. 

Completion of the entry-exit system is a major and expensive challenge. 

Biometrics have been introduced into an antiquated computer environment. 

Replacement of these systems and improved biometric systems will be 

required. Nonetheless, funding and completing a biometrics-based entry-exit 

system is an essential investment in our national security. 

Exchanging terrorist information with other countries, consistent with privacy requirements, along with listings of lost and stolen passports, will have 

immediate security benefits.We should move toward real-time verification of 

passports with issuing authorities. The further away from our borders that 

screening occurs, the more security benefits we gain.At least some screening 

should occur before a passenger departs on a flight destined for the United 

States.We should also work with other countries to ensure effective inspection 

regimes at all airports.39 

The international community arrives at international standards for the 

design of passports through the International Civil Aviation Organization 

(ICAO).The global standard for identification is a digital photograph; fingerprints are optional.We must work with others to improve passport standards and 

provide foreign assistance to countries that need help in making the transition.40 
390 THE 9/11 COMMISSION REPORT 

Recommendation: The U.S. government cannot meet its own obligations to the American people to prevent the entry of terrorists 

without a major effort to collaborate with other governments. We 

should do more to exchange terrorist information with trusted allies, 

and raise U.S. and global border security standards for travel and border crossing over the medium and long term through extensive international cooperation. 

Immigration Law and Enforcement 

Our borders and immigration system, including law enforcement, ought to 

send a message of welcome, tolerance, and justice to members of immigrant 

communities in the United States and in their countries of origin.We should 

reach out to immigrant communities. Good immigration services are one way 

of doing so that is valuable in every way—including intelligence. 

It is elemental to border security to know who is coming into the country. 

Today more than 9 million people are in the United States outside the legal 

immigration system.We must also be able to monitor and respond to entrances 

between our ports of entry,working with Canada and Mexico as much as possible. 

There is a growing role for state and local law enforcement agencies.They 

need more training and work with federal agencies so that they can cooperate 

more effectively with those federal authorities in identifying terrorist suspects. 

All but one of the 9/11 hijackers acquired some form of U.S. identification 

document, some by fraud.Acquisition of these forms of identification would 

have assisted them in boarding commercial flights, renting cars, and other necessary activities. 

Recommendation: Secure identification should begin in the United 

States.The federal government should set standards for the issuance 

of birth certificates and sources of identification, such as drivers 

licenses. Fraud in identification documents is no longer just a problem of theft. At many entry points to vulnerable facilities, including 

gates for boarding aircraft,sources of identification are the last opportunity to ensure that people are who they say they are and to check 

whether they are terrorists.41 

Strategies for Aviation and Transportation Security 

The U.S. transportation system is vast and, in an open society, impossible to 

secure completely against terrorist attacks.There are hundreds of commercial 

airports, thousands of planes, and tens of thousands of daily flights carrying 

more than half a billion passengers a year. Millions of containers are imported 

annually through more than 300 sea and river ports served by more than 3,700 

cargo and passenger terminals. About 6,000 agencies provide transit services 
WHAT TO DO? A GLOBAL STRATEGY 391 

through buses,subways,ferries,and light-rail service to about 14 million Americans each weekday.42 

In November 2001, Congress passed and the President signed the Aviation 

and Transportation Security Act.This act created the Transportation Security 

Administration (TSA), which is now part of the Homeland Security Department. In November 2002, both the Homeland Security Act and the Maritime 

Transportation Security Act followed.These laws required the development of 

strategic plans to describe how the new department and TSA would provide 

security for critical parts of the U.S. transportation sector. 

Over 90 percent of the nation’s $5.3 billion annual investment in the TSA 

goes to aviation—to fight the last war.The money has been spent mainly to 

meet congressional mandates to federalize the security checkpoint screeners 

and to deploy existing security methods and technologies at airports.The current efforts do not yet reflect a forward-looking strategic plan systematically 

analyzing assets, risks, costs, and benefits. Lacking such a plan, we are not convinced that our transportation security resources are being allocated to the 

greatest risks in a cost-effective way. 

•	 Major vulnerabilities still exist in cargo and general aviation security. 

These, together with inadequate screening and access controls, continue to present aviation security challenges. 

•	 While commercial aviation remains a possible target, terrorists may 

turn their attention to other modes. Opportunities to do harm are as 

great, or greater, in maritime or surface transportation. Initiatives to 

secure shipping containers have just begun.Surface transportation systems such as railroads and mass transit remain hard to protect because 

they are so accessible and extensive. 

Despite congressional deadlines, the TSA has developed neither an integrated 

strategic plan for the transportation sector nor specific plans for the various 

modes—air, sea, and ground. 

Recommendation: Hard choices must be made in allocating limited 

resources. The U.S. government should identify and evaluate the 

transportation assets that need to be protected, set risk-based priorities for defending them, select the most practical and cost-effective 

ways of doing so, and then develop a plan, budget, and funding to 

implement the effort. The plan should assign roles and missions to 

the relevant authorities (federal, state, regional, and local) and to private stakeholders. In measuring effectiveness, perfection is unattainable. But terrorists should perceive that potential targets are 

defended.They may be deterred by a significant chance of failure. 
392 THE 9/11 COMMISSION REPORT 

Congress should set a specific date for the completion of these plans and 

hold the Department of Homeland Security and TSA accountable for achieving them. 

The most powerful investments may be for improvements in technologies 

with applications across the transportation modes, such as scanning technologies designed to screen containers that can be transported by plane,ship,truck, 

or rail. Though such technologies are becoming available now, widespread 

deployment is still years away. 

In the meantime, the best protective measures may be to combine improved 

methods of identifying and tracking the high-risk containers, operators, and 

facilities that require added scrutiny with further efforts to integrate intelligence 

analysis, effective procedures for transmitting threat information to transportation authorities, and vigilance by transportation authorities and the public. 

A Layered Security System 

No single security measure is foolproof.Accordingly, the TSA must have multiple layers of security in place to defeat the more plausible and dangerous forms 

of attack against public transportation. 

•	 The plan must take into consideration the full array of possible enemy 

tactics, such as use of insiders, suicide terrorism, or standoff attack. 

Each layer must be effective in its own right. Each must be supported 

by other layers that are redundant and coordinated. 

•	 The TSA should be able to identify for Congress the array of potential terrorist attacks, the layers of security in place, and the reliability 

provided by each layer.TSA must develop a plan as described above 

to improve weak individual layers and the effectiveness of the layered 

systems it deploys. 

On 9/11,the 19 hijackers were screened by a computer-assisted screening system called CAPPS.More than half were identified for further inspection,which 

applied only to their checked luggage. 

Under current practices,air carriers enforce government orders to stop certain known and suspected terrorists from boarding commercial flights and to 

apply secondary screening procedures to others.The “no-fly” and “automatic 

selectee” lists include only those individuals who the U.S. government believes 

pose a direct threat of attacking aviation. 

Because air carriers implement the program, concerns about sharing intelligence information with private firms and foreign countries keep the U.S.government from listing all terrorist and terrorist suspects who should be 

included.The TSA has planned to take over this function when it deploys a 

new screening system to take the place of CAPPS.The deployment of this system has been delayed because of claims it may violate civil liberties. 
WHAT TO DO? A GLOBAL STRATEGY 393 

Recommendation: Improved use of “no-fly” and “automatic 

selectee” lists should not be delayed while the argument about a successor to CAPPS continues. This screening function should be performed by the TSA, and it should utilize the larger set of watchlists 

maintained by the federal government. Air carriers should be 

required to supply the information needed to test and implement this 

new system. 

CAPPS is still part of the screening process, still profiling passengers, with 

the consequences of selection now including personal searches of the individual and carry-on bags.TheTSA is dealing with the kind of screening issues that 

are being encountered by other agencies.As we mentioned earlier,these screening issues need to be elevated for high-level attention and addressed promptly 

by the government.Working through these problems can help clear the way 

for theTSA’s screening improvements and would help many other agencies too. 

The next layer is the screening checkpoint itself. As the screening system 

tries to stop dangerous people, the checkpoint needs to be able to find dangerous items.Two reforms are needed soon: (1) screening people for explosives, 

not just their carry-on bags, and (2) improving screener performance. 

Recommendation: The TSA and the Congress must give priority 

attention to improving the ability of screening checkpoints to detect 

explosives on passengers.As a start, each individual selected for special screening should be screened for explosives. Further, the TSA 

should conduct a human factors study, a method often used in the 

private sector, to understand problems in screener performance and 

set attainable objectives for individual screeners and for the checkpoints where screening takes place. 

Concerns also remain regarding the screening and transport of checked bags 

and cargo. More attention and resources should be directed to reducing or mitigating the threat posed by explosives in vessels’ cargo holds.The TSA should 

expedite the installation of advanced (in-line) baggage-screening equipment. 

Because the aviation industry will derive substantial benefits from this deployment, it should pay a fair share of the costs.The TSA should require that every 

passenger aircraft carrying cargo must deploy at least one hardened container to 

carry any suspect cargo.TSA also needs to intensify its efforts to identify, track, 

and appropriately screen potentially dangerous cargo in both the aviation and 

maritime sectors. 

The Protection of Civil Liberties 

Many of our recommendations call for the government to increase its presence 

in our lives—for example, by creating standards for the issuance of forms of 
394 THE 9/11 COMMISSION REPORT 

identification, by better securing our borders, by sharing information gathered 

by many different agencies.We also recommend the consolidation of authority over the now far-flung entities constituting the intelligence community.The 

Patriot Act vests substantial powers in our federal government.We have seen 

the government use the immigration laws as a tool in its counterterrorism 

effort. Even without the changes we recommend, the American public has 

vested enormous authority in the U.S. government. 

At our first public hearing on March 31,2003,we noted the need for balance 

as our government responds to the real and ongoing threat of terrorist attacks. 

The terrorists have used our open society against us.In wartime,government calls 

for greater powers,and then the need for those powers recedes after the war ends. 

This struggle will go on.Therefore, while protecting our homeland,Americans 

should be mindful of threats to vital personal and civil liberties.This balancing is 

no easy task, but we must constantly strive to keep it right. 

This shift of power and authority to the government calls for an enhanced 

system of checks and balances to protect the precious liberties that are vital to 

our way of life.We therefore make three recommendations. 

First, as we will discuss in chapter 13, to open up the sharing of information across so many agencies and with the private sector, the President should 

take responsibility for determining what information can be shared by which 

agencies and under what conditions.Protection of privacy rights should be one 

key element of this determination. 

Recommendation: As the President determines the guidelines for 

information sharing among government agencies and by those agencies with the private sector, he should safeguard the privacy of individuals about whom information is shared. 

Second, Congress responded, in the immediate aftermath of 9/11, with the 

Patriot Act, which vested substantial new powers in the investigative agencies 

of the government. Some of the most controversial provisions of the Patriot 

Act are to “sunset” at the end of 2005. Many of the act’s provisions are relatively noncontroversial, updating America’s surveillance laws to reflect technological developments in a digital age. Some executive actions that have been 

criticized are unrelated to the Patriot Act.The provisions in the act that facilitate the sharing of information among intelligence agencies and between law 

enforcement and intelligence appear, on balance, to be beneficial. Because of 

concerns regarding the shifting balance of power to the government, we think 

that a full and informed debate on the Patriot Act would be healthy. 

Recommendation:The burden of proof for retaining a particular governmental power should be on the executive, to explain (a) that the 

power actually materially enhances security and (b) that there is ade-
WHAT TO DO? A GLOBAL STRATEGY 395 

quate supervision of the executive’s use of the powers to ensure protection of civil liberties. If the power is granted, there must be adequate guidelines and oversight to properly confine its use. 

Third, during the course of our inquiry, we were told that there is no office 

within the government whose job it is to look across the government at the 

actions we are taking to protect ourselves to ensure that liberty concerns are 

appropriately considered. If, as we recommend, there is substantial change in 

the way we collect and share intelligence, there should be a voice within the 

executive branch for those concerns.Many agencies have privacy offices,albeit 

of limited scope.The Intelligence Oversight Board of the President’s Foreign 

Intelligence Advisory Board has, in the past, had the job of overseeing certain 

activities of the intelligence community. 

Recommendation: At this time of increased and consolidated government authority, there should be a board within the executive 

branch to oversee adherence to the guidelines we recommend and 

the commitment the government makes to defend our civil liberties. 

We must find ways of reconciling security with liberty, since the success of 

one helps protect the other.The choice between security and liberty is a false 

choice, as nothing is more likely to endanger America’s liberties than the success of a terrorist attack at home. Our history has shown us that insecurity 

threatens liberty.Yet,if our liberties are curtailed,we lose the values that we are 

struggling to defend. 

Setting Priorities for National Preparedness 

Before 9/11,no executive department had,as its first priority,the job of defending America from domestic attack.That changed with the 2002 creation of the 

Department of Homeland Security.This department now has the lead responsibility for problems that feature so prominently in the 9/11 story, such as protecting borders, securing transportation and other parts of our critical 

infrastructure, organizing emergency assistance, and working with the private 

sector to assess vulnerabilities. 

Throughout the government, nothing has been harder for officials—executive or legislative—than to set priorities, making hard choices in allocating 

limited resources.These difficulties have certainly afflicted the Department of 

Homeland Security, hamstrung by its many congressional overseers. In delivering assistance to state and local governments, we heard—especially in New 

York—about imbalances in the allocation of money.The argument concentrates on two questions. 

First, how much money should be set aside for criteria not directly related 

to risk? Currently a major portion of the billions of dollars appropriated for 
396 THE 9/11 COMMISSION REPORT 

state and local assistance is allocated so that each state gets a certain amount, or 

an allocation based on its population—wherever they live. 

Recommendation: Homeland security assistance should be based 

strictly on an assessment of risks and vulnerabilities. Now, in 2004, 

Washington, D.C., and New York City are certainly at the top of any 

such list.We understand the contention that every state and city needs 

to have some minimum infrastructure for emergency response. But 

federal homeland security assistance should not remain a program 

for general revenue sharing. It should supplement state and local 

resources based on the risks or vulnerabilities that merit additional 

support. Congress should not use this money as a pork barrel. 

The second question is, Can useful criteria to measure risk and vulnerability be developed that assess all the many variables? The allocation of funds 

should be based on an assessment of threats and vulnerabilities.That assessment 

should consider such factors as population,population density,vulnerability,and 

the presence of critical infrastructure within each state. In addition, the federal 

government should require each state receiving federal emergency preparedness funds to provide an analysis based on the same criteria to justify the distribution of funds in that state. 

In a free-for-all over money, it is understandable that representatives will 

work to protect the interests of their home states or districts. But this issue is 

too important for politics as usual to prevail. Resources must be allocated 

according to vulnerabilities.We recommend that a panel of security experts be 

convened to develop written benchmarks for evaluating community needs.We 

further recommend that federal homeland security funds be allocated in accordance with those benchmarks, and that states be required to abide by those 

benchmarks in disbursing the federal funds.The benchmarks will be imperfect 

and subjective; they will continually evolve. But hard choices must be made. 

Those who would allocate money on a different basis should then defend their 

view of the national interest. 

Command, Control, and Communications 

The attacks on 9/11 demonstrated that even the most robust emergency 

response capabilities can be overwhelmed if an attack is large enough.Teamwork, collaboration, and cooperation at an incident site are critical to a successful response. Key decisionmakers who are represented at the incident 

command level help to ensure an effective response, the efficient use of 

resources, and responder safety. Regular joint training at all levels is, moreover, 

essential to ensuring close coordination during an actual incident. 
WHAT TO DO? A GLOBAL STRATEGY 397 

Recommendation: Emergency response agencies nationwide should 

adopt the Incident Command System (ICS).When multiple agencies 

or multiple jurisdictions are involved, they should adopt a unified 

command. Both are proven frameworks for emergency response.We 

strongly support the decision that federal homeland security funding 

will be contingent, as of October 1, 2004, upon the adoption and regular use of ICS and unified command procedures. In the future, the 

Department of Homeland Security should consider making funding 

contingent on aggressive and realistic training in accordance with ICS 

and unified command procedures. 

The attacks of September 11, 2001 overwhelmed the response capacity of 

most of the local jurisdictions where the hijacked airliners crashed.While many 

jurisdictions have established mutual aid compacts, a serious obstacle to multijurisdictional response has been the lack of indemnification for mutual-aid 

responders in areas such as the National Capital Region. 

Public safety organizations, chief administrative officers, state emergency 

management agencies, and the Department of Homeland Security should 

develop a regional focus within the emergency responder community and promote multi-jurisdictional mutual assistance compacts. Where such compacts 

already exist,training in accordance with their terms should be required.Congress should pass legislation to remedy the long-standing indemnification and 

liability impediments to the provision of public safety mutual aid in the 

National Capital Region and where applicable throughout the nation. 

The inability to communicate was a critical element at the World Trade 

Center, Pentagon, and Somerset County, Pennsylvania, crash sites, where multiple agencies and multiple jurisdictions responded. The occurrence of this 

problem at three very different sites is strong evidence that compatible and adequate communications among public safety organizations at the local,state,and 

federal levels remains an important problem. 

Recommendation: Congress should support pending legislation 

which provides for the expedited and increased assignment of radio 

spectrum for public safety purposes. Furthermore, high-risk urban 

areas such as New York City and Washington, D.C., should establish 

signal corps units to ensure communications connectivity between 

and among civilian authorities, local first responders, and the 

National Guard. Federal funding of such units should be given high 

priority by Congress. 

Private-Sector Preparedness 

The mandate of the Department of Homeland Security does not end with 

government; the department is also responsible for working with the private 
398 THE 9/11 COMMISSION REPORT 

sector to ensure preparedness.This is entirely appropriate, for the private sector controls 85 percent of the critical infrastructure in the nation.Indeed,unless 

a terrorist’s target is a military or other secure government facility, the “first” 

first responders will almost certainly be civilians. Homeland security and 

national preparedness therefore often begins with the private sector. 

Preparedness in the private sector and public sector for rescue, restart, and 

recovery of operations should include (1) a plan for evacuation, (2) adequate 

communications capabilities,and (3) a plan for continuity of operations.As we 

examined the emergency response to 9/11, witness after witness told us that 

despite 9/11, the private sector remains largely unprepared for a terrorist attack. 

We were also advised that the lack of a widely embraced private-sector preparedness standard was a principal contributing factor to this lack of preparedness. 

We responded by asking the American National Standards Institute (ANSI) 

to develop a consensus on a “National Standard for Preparedness” for the private sector. ANSI convened safety, security, and business continuity experts 

from a wide range of industries and associations, as well as from federal, state, 

and local government stakeholders, to consider the need for standards for private sector emergency preparedness and business continuity. 

The result of these sessions was ANSI’s recommendation that the Commission endorse a voluntary National Preparedness Standard. Based on the existing American National Standard on Disaster/Emergency Management and 

Business Continuity Programs (NFPA 1600),the proposed National Preparedness Standard establishes a common set of criteria and terminology for preparedness, disaster management, emergency management, and business 

continuity programs.The experience of the private sector in the World Trade 

Center emergency demonstrated the need for these standards. 

Recommendation: We endorse the American National Standards 

Institute’s recommended standard for private preparedness.We were 

encouraged by Secretary Tom Ridge’s praise of the standard, and urge 

the Department of Homeland Security to promote its adoption.We 

also encourage the insurance and credit-rating industries to look 

closely at a company’s compliance with the ANSI standard in assessing its insurability and creditworthiness.We believe that compliance 

with the standard should define the standard of care owed by a company to its employees and the public for legal purposes. Private-sector preparedness is not a luxury; it is a cost of doing business in the 

post-9/11 world. It is ignored at a tremendous potential cost in lives, 

money, and national security. 
13 

HOW TO DO IT? A DIFFERENT WAY OF 

ORGANIZING THE GOVERNMENT 

As pre sently configured, the national security institutions of the U.S. 

government are still the institutions constructed to win the Cold War. The 

United States confronts a very different world today. Instead of facing a few 

very dangerous adversaries, the United States confronts a number of less visible challenges that surpass the boundaries of traditional nation-states and call 

for quick, imaginative, and agile responses. 

The men and women of the World War II generation rose to the challenges of 

the 1940s and 1950s.They restructured the government so that it could protect 

the country. That is now the job of the generation that experienced 9/11. 

Those attacks showed, emphatically,that ways of doing business rooted in a different era are just not good enough. Americans should not settle for incremental, ad hoc adjustments to a system designed generations ago for a world that no 

longer exists. 

We recommend significant changes in the organization of the government. 

We know that the quality of the people is more important than the quality of 

the wiring diagrams. Some of the saddest aspects of the 9/11 story are the outstanding efforts of so many individual officials straining, often without success, 

against the boundaries of the possible. Good people can overcome bad structures.They should not have to. 

The United States has the resources and the people.The government should 

combine them more effectively,achieving unity of effort.We offer five major 

recommendations to do that: 

•	 unifying strategic intelligence and operational planning against 

Islamist terrorists across the foreign-domestic divide with a National 

Counterterrorism Center; 

•	 unifying the intelligence community with a new National Intelligence Director; 

399 
400 THE 9/11 COMMISSION REPORT 

•	 unifying the many participants in the counterterrorism effort and 

their knowledge in a network-based information-sharing system that 

transcends traditional governmental boundaries; 

•	 unifying and strengthening congressional oversight to improve quality and accountability; and 

• strengthening the FBI and homeland defenders. 

13.1 UNITY OF EFFORT ACROSS THE 

FOREIGN-DOMESTIC DIVIDE 

Joint Action 

Much of the public commentary about the 9/11 attacks has dealt with “lost 

opportunities,”some of which we reviewed in chapter 11.These are often characterized as problems of “watchlisting,” of “information sharing,” or of “connecting the dots.” In chapter 11 we explained that these labels are too narrow. 

They describe the symptoms, not the disease. 

In each of our examples, no one was firmly in charge of managing the case 

and able to draw relevant intelligence from anywhere in the government,assign 

responsibilities across the agencies (foreign or domestic), track progress, and 

quickly bring obstacles up to the level where they could be resolved. Responsibility and accountability were diffuse. 

The agencies cooperated, some of the time. But even such cooperation as 

there was is not the same thing as joint action.When agencies cooperate, one 

defines the problem and seeks help with it.When they act jointly, the problem 

and options for action are defined differently from the start. Individuals from 

different backgrounds come together in analyzing a case and planning how to 

manage it. 

In our hearings we regularly asked witnesses:Who is the quarterback? The 

other players are in their positions, doing their jobs.But who is calling the play 

that assigns roles to help them execute as a team? 

Since 9/11, those issues have not been resolved. In some ways joint work 

has gotten better, and in some ways worse.The effort of fighting terrorism has 

flooded over many of the usual agency boundaries because of its sheer quantity and energy.Attitudes have changed. Officials are keenly conscious of trying to avoid the mistakes of 9/11. They try to share information. They 

circulate—even to the President—practically every reported threat, however 

dubious. 

Partly because of all this effort, the challenge of coordinating it has multiplied. Before 9/11, the CIA was plainly the lead agency confronting al Qaeda. 

The FBI played a very secondary role.The engagement of the departments of 

Defense and State was more episodic. 
HOW TO DO IT? 401 

•	 Today the CIA is still central. But the FBI is much more active, along 

with other parts of the Justice Department. 

•	 The Defense Department effort is now enormous.Three of its unified commands, each headed by a four-star general, have counterterrorism as a primary mission: Special Operations Command, Central 

Command (both headquartered in Florida),and Northern Command 

(headquartered in Colorado). 

•	 A new Department of Homeland Security combines formidable 

resources in border and transportation security, along with analysis of 

domestic vulnerability and other tasks. 

•	 The State Department has the lead on many of the foreign policy tasks 

we described in chapter 12. 

•	 At the White House, the National Security Council (NSC) now is 

joined by a parallel presidential advisory structure, the Homeland 

Security Council. 

So far we have mentioned two reasons for joint action—the virtue of joint 

planning and the advantage of having someone in charge to ensure a unified 

effort.There is a third: the simple shortage of experts with sufficient skills.The 

limited pool of critical experts—for example, skilled counterterrorism analysts 

and linguists—is being depleted. Expanding these capabilities will require not 

just money, but time. 

Primary responsibility for terrorism analysis has been assigned to the Terrorist Threat Integration Center (TTIC), created in 2003, based at the CIA 

headquarters but staffed with representatives of many agencies, reporting 

directly to the Director of Central Intelligence.Yet the CIA houses another 

intelligence “fusion” center: the Counterterrorist Center that played such a 

key role before 9/11.A third major analytic unit is at Defense, in the Defense 

Intelligence Agency.A fourth, concentrating more on homeland vulnerabilities, is at the Department of Homeland Security.The FBI is in the process of 

building the analytic capability it has long lacked, and it also has the Terrorist 

Screening Center.

1 

The U.S.government cannot afford so much duplication of effort.There are 

not enough experienced experts to go around.The duplication also places extra 

demands on already hard-pressed single-source national technical intelligence 

collectors like the National Security Agency. 

Combining Joint Intelligence and Joint Action


A “smart”government would integrate all sources of information to see the enemy


as a whole. Integrated all-source analysis should also inform and shape strategies


to collect more intelligence.Yet the Terrorist Threat Integration Center, while it


has primary responsibility for terrorism analysis,is formally proscribed from hav-

402 THE 9/11 COMMISSION REPORT 

ing any oversight or operational authority and is not part of any operational 

entity, other than reporting to the director of central intelligence.

2 

The government now tries to handle the problem of joint management, 

informed by analysis of intelligence from all sources, in two ways. 

•	 First, agencies with lead responsibility for certain problems have constructed their own interagency entities and task forces in order to get 

cooperation. The Counterterrorist Center at CIA, for example, 

recruits liaison officers from throughout the intelligence community. 

The military’s Central Command has its own interagency center, 

recruiting liaison officers from all the agencies from which it might 

need help.The FBI has Joint Terrorism Task Forces in 84 locations to 

coordinate the activities of other agencies when action may be 

required. 

•	 Second, the problem of joint operational planning is often passed to 

the White House, where the NSC staff tries to play this role. The 

national security staff at theWhite House (both NSC and new Homeland Security Council staff) has already become 50 percent larger since 

9/11. But our impression, after talking to serving officials, is that even 

this enlarged staff is consumed by meetings on day-to-day issues, sifting each day’s threat information and trying to coordinate everyday 

operations. 

Even as it crowds into every square inch of available office space, the NSC 

staff is still not sized or funded to be an executive agency. In chapter 3 we 

described some of the problems that arose in the 1980s when a White House 

staff, constitutionally insulated from the usual mechanisms of oversight, 

became involved in direct operations.During the 1990s Richard Clarke occasionally tried to exercise such authority,sometimes successfully,but often causing friction. 

Yet a subtler and more serious danger is that as the NSC staff is consumed 

by these day-to-day tasks, it has less capacity to find the time and detachment 

needed to advise a president on larger policy issues.That means less time to 

work on major new initiatives, help with legislative management to steer 

needed bills through Congress,and track the design and implementation of the 

strategic plans for regions, countries, and issues that we discuss in chapter 12. 

Much of the job of operational coordination remains with the agencies, 

especially the CIA.There DCI Tenet and his chief aides ran interagency meetings nearly every day to coordinate much of the government’s day-to-day 

work.The DCI insisted he did not make policy and only oversaw its implementation.In the struggle against terrorism these distinctions seem increasingly 

artificial. Also, as the DCI becomes a lead coordinator of the government’s 
HOW TO DO IT? 403 

operations, it becomes harder to play all the position’s other roles, including 

that of analyst in chief. 

The problem is nearly intractable because of the way the government is currently structured. Lines of operational authority run to the expanding executive departments, and they are guarded for understandable reasons: the DCI 

commands the CIA’s personnel overseas;the secretary of defense will not yield 

to others in conveying commands to military forces; the Justice Department 

will not give up the responsibility of deciding whether to seek arrest warrants. 

But the result is that each agency or department needs its own intelligence 

apparatus to support the performance of its duties. It is hard to “break down 

stovepipes” when there are so many stoves that are legally and politically entitled to have cast-iron pipes of their own. 

Recalling the Goldwater-Nichols legislation of 1986, Secretary Rumsfeld 

reminded us that to achieve better joint capability, each of the armed services 

had to “give up some of their turf and authorities and prerogatives.”Today, he 

said, the executive branch is “stove-piped much like the four services were 

nearly 20 years ago.” He wondered if it might be appropriate to ask agencies 

to “give up some of their existing turf and authority in exchange for a stronger, 

faster, more efficient government wide joint effort.”3 Privately, other key officials have made the same point to us. 

We therefore propose a new institution: a civilian-led unified joint command for counterterrorism. It should combine strategic intelligence and joint 

operational planning. 

In the Pentagon’s Joint Staff, which serves the chairman of the Joint Chiefs 

of Staff, intelligence is handled by the J-2 directorate, operational planning by 

J-3, and overall policy by J-5. Our concept combines the J-2 and J-3 functions 

(intelligence and operational planning) in one agency, keeping overall policy 

coordination where it belongs, in the National Security Council. 

Recommendation: We recommend the establishment of a National 

Counterterrorism Center (NCTC), built on the foundation of the 

existing Terrorist Threat Integration Center (TTIC). Breaking the 

older mold of national government organization, this NCTC should 

be a center for joint operational planning and joint intelligence,staffed 

by personnel from the various agencies. The head of the NCTC 

should have authority to evaluate the performance of the people 

assigned to the Center. 

•	 Such a joint center should be developed in the same spirit that guided 

the military’s creation of unified joint commands, or the shaping of 

earlier national agencies like the National Reconnaissance Office, 

which was formed to organize the work of the CIA and several 

defense agencies in space. 
404 THE 9/11 COMMISSION REPORT 

NCTC—Intelligence. The NCTC should lead strategic analysis, 

pooling all-source intelligence, foreign and domestic, about transnational terrorist organizations with global reach. It should develop net 

assessments (comparing enemy capabilities and intentions against 

U.S. defenses and countermeasures). It should also provide warning. 

It should do this work by drawing on the efforts of the CIA, FBI, 

Homeland Security, and other departments and agencies. It should 

task collection requirements both inside and outside the United 

States. 

•	 The intelligence function (J-2) should build on the existing TTIC 

structure and remain distinct, as a national intelligence center, within 

the NCTC. As the government’s principal knowledge bank on 

Islamist terrorism,with the main responsibility for strategic analysis and 

net assessment, it should absorb a significant portion of the analytical 

talent now residing in the CIA’s Counterterrorist Center and the DIA’s 

Joint Intelligence Task Force—Combatting Terrorism (JITF-CT). 

NCTC—Operations. The NCTC should perform joint planning. 

The plans would assign operational responsibilities to lead agencies, 

such as State,the CIA,the FBI,Defense and its combatant commands, 

Homeland Security,and other agencies.The NCTC should not direct 

the actual execution of these operations, leaving that job to the agencies. The NCTC would then track implementation; it would look 

across the foreign-domestic divide and across agency boundaries, 

updating plans to follow through on cases.4 

•	 The joint operational planning function (J-3) will be new to theTTIC 

structure.The NCTC can draw on analogous work now being done 

in the CIA and every other involved department of the government, 

as well as reaching out to knowledgeable officials in state and local 

agencies throughout the United States. 

•	 The NCTC should not be a policymaking body. Its operations and 

planning should follow the policy direction of the president and the 

National Security Council. 

Consider this hypothetical case.The NSA discovers that a suspected terrorist is traveling to Bangkok and Kuala Lumpur.The NCTC should 

draw on joint intelligence resources, including its own NSA counterterrorism experts, to analyze the identities and possible destinations of 
HOW TO DO IT? 405 

these individuals. Informed by this analysis, the NCTC would then 

organize and plan the management of the case, drawing on the talents 

and differing kinds of experience among the several agency representatives assigned to it—assigning tasks to the CIA overseas,to Homeland 

Security watching entry points into the United States, and to the FBI. 

If military assistance might be needed, the Special Operations Command could be asked to develop an appropriate concept for such an 

operation.The NCTC would be accountable for tracking the progress 

of the case, ensuring that the plan evolved with it, and integrating the 

information into a warning.The NCTC would be responsible for being 

sure that intelligence gathered from the activities in the field became 

part of the government’s institutional memory about Islamist terrorist 

personalities, organizations, and possible means of attack. 

In each case the involved agency would make its own senior managers aware of what it was being asked to do. If those agency heads 

objected, and the issue could not easily be resolved, then the disagreement about roles and missions could be brought before the National 

Security Council and the president. 

NCTC—Authorities. The head of the NCTC should be appointed by the 

president, and should be equivalent in rank to a deputy head of a cabinet 

department.The head of the NCTC would report to the national intelligence 

director, an office whose creation we recommend below, placed in the Executive Office of the President.The head of the NCTC would thus also report 

indirectly to the president.This official’s nomination should be confirmed by 

the Senate and he or she should testify to the Congress,as is the case now with 

other statutory presidential offices, like the U.S. trade representative. 

•	 To avoid the fate of other entities with great nominal authority and 

little real power, the head of the NCTC must have the right to concur in the choices of personnel to lead the operating entities of the 

departments and agencies focused on counterterrorism, specifically 

including the head of the Counterterrorist Center, the head of the 

FBI’s Counterterrorism Division, the commanders of the Defense 

Department’s Special Operations Command and Northern Command, and the State Department’s coordinator for counterterrorism.5 

The head of the NCTC should also work with the director of the 

Office of Management and Budget in developing the president’s 

counterterrorism budget. 
406 THE 9/11 COMMISSION REPORT 

•	 There are precedents for surrendering authority for joint planning 

while preserving an agency’s operational control. In the international 

context, NATO commanders may get line authority over forces 

assigned by other nations. In U.S. unified commands, commanders 

plan operations that may involve units belonging to one of the services. In each case, procedures are worked out, formal and informal, to 

define the limits of the joint commander’s authority. 

The most serious disadvantage of the NCTC is the reverse of its greatest virtue. 

The struggle against Islamist terrorism is so important that any clear-cut centralization of authority to manage and be accountable for it may concentrate 

too much power in one place. The proposed NCTC would be given the 

authority of planning the activities of other agencies. Law or executive order 

must define the scope of such line authority. 

The NCTC would not eliminate interagency policy disputes.These would 

still go to the National Security Council.To improve coordination at theWhite 

House, we believe the existing Homeland Security Council should soon be 

merged into a single National Security Council.The creation of the NCTC 

should help the NSC staff concentrate on its core duties of assisting the president and supporting interdepartmental policymaking. 

We recognize that this is a new and difficult idea precisely because the 

authorities we recommend for the NCTC really would, as Secretary Rumsfeld foresaw, ask strong agencies to “give up some of their turf and authority in 

exchange for a stronger, faster, more efficient government wide joint effort.” 

Countering transnational Islamist terrorism will test whether the U.S. government can fashion more flexible models of management needed to deal with 

the twenty-first-century world. 

An argument against change is that the nation is at war, and cannot afford 

to reorganize in midstream.But some of the main innovations of the 1940s and 

1950s,including the creation of the Joint Chiefs of Staff and even the construction of the Pentagon itself, were undertaken in the midst of war. Surely the 

country cannot wait until the struggle against Islamist terrorism is over. 

“Surprise, when it happens to a government, is likely to be a complicated, 

diffuse, bureaucratic thing.It includes neglect of responsibility, but also responsibility so poorly defined or so ambiguously delegated that action gets lost.”6 

That comment was made more than 40 years ago,about Pearl Harbor.We hope 

another commission,writing in the future about another attack,does not again 

find this quotation to be so apt. 
HOW TO DO IT? 407 

13.2 UNITY OF EFFORT IN THE 

INTELLIGENCE COMMUNITY 

In our first section, we concentrated on counterterrorism, discussing how to 

combine the analysis of information from all sources of intelligence with the 

joint planning of operations that draw on that analysis. In this section, we step 

back from looking just at the counterterrorism problem. We reflect on 

whether the government is organized adequately to direct resources and build 

the intelligence capabilities it will need not just for countering terrorism, but 

for the broader range of national security challenges in the decades ahead. 

The Need for a Change 

During the Cold War, intelligence agencies did not depend on seamless integration to track and count the thousands of military targets—such as tanks and 

missiles—fielded by the Soviet Union and other adversary states. Each agency 

concentrated on its specialized mission,acquiring its own information and then 

sharing it via formal, finished reports.The Department of Defense had given 

birth to and dominated the main agencies for technical collection of intelligence. Resources were shifted at an incremental pace, coping with challenges 

that arose over years, even decades. 

We summarized the resulting organization of the intelligence community 

in chapter 3. It is outlined below. 

Members of the U.S. Intelligence Community 

Office of the Director of Central Intelligence,which includes the Office 

of the Deputy Director of Central Intelligence for Community Management,the Community Management Staff,theTerrorism Threat Integration Center, the National Intelligence Council, and other 

community offices 

The Central Intelligence Agency (CIA), which performs human source 

collection, all-source analysis, and advanced science and technology 

National intelligence agencies: 

•	 National Security Agency (NSA), which performs signals 

collection and analysis 

•	 National Geospatial-Intelligence Agency (NGA), which 

performs imagery collection and analysis 
408 THE 9/11 COMMISSION REPORT 

•	 National Reconnaissance Office (NRO), which develops, 

acquires,and launches space systems for intelligence collection 

• Other national reconnaissance programs 

Departmental intelligence agencies: 

•	 Defense Intelligence Agency (DIA) of the Department of 

Defense 

•	 Intelligence entities of the Army, Navy, Air Force, and 

Marines 

•	 Bureau of Intelligence and Research (INR) of the Department of State 

•	 Office of Terrorism and Finance Intelligence of the Department of Treasury 

•	 Office of Intelligence and the Counterterrorism and Counterintelligence Divisions of the Federal Bureau of Investigation of the Department of Justice 

• Office of Intelligence of the Department of Energy 

•	 Directorate of Information Analysis and Infrastructure Protection (IAIP) and Directorate of Coast Guard Intelligence 

of the Department of Homeland Security 

The need to restructure the intelligence community grows out of six problems that have become apparent before and after 9/11: 

•	 Structural barriers to performing joint intelligence work. National intelligence is still organized around the collection disciplines of the home 

agencies, not the joint mission. The importance of integrated, allsource analysis cannot be overstated.Without it, it is not possible to 

“connect the dots.” No one component holds all the relevant information. 

By contrast, in organizing national defense, the GoldwaterNichols legislation of 1986 created joint commands for operations in 

the field,the Unified Command Plan.The services—the Army,Navy, 

Air Force, and Marine Corps—organize, train, and equip their people and units to perform their missions.Then they assign personnel 

and units to the joint combatant commander, like the commanding 

general of the Central Command (CENTCOM). The GoldwaterNichols Act required officers to serve tours outside their service in 

order to win promotion.The culture of the Defense Department was 
HOW TO DO IT? 409 

transformed, its collective mind-set moved from service-specific to 

“joint,” and its operations became more integrated.7 

•	 Lack of common standards and practices across the foreign-domestic divide.The 

leadership of the intelligence community should be able to pool information gathered overseas with information gathered in the United 

States, holding the work—wherever it is done—to a common standard of quality in how it is collected, processed (e.g., translated), 

reported, shared, and analyzed.A common set of personnel standards 

for intelligence can create a group of professionals better able to operate in joint activities,transcending their own service-specific mind-sets. 

•	 Divided management of national intelligence capabilities. While the CIA 

was once “central” to our national intelligence capabilities, following 

the end of the Cold War it has been less able to influence the use of 

the nation’s imagery and signals intelligence capabilities in three 

national agencies housed within the Department of Defense: the 

National Security Agency, the National Geospatial-Intelligence 

Agency, and the National Reconnaissance Office. One of the lessons 

learned from the 1991 Gulf War was the value of national intelligence 

systems (satellites in particular) in precision warfare. Since that war, 

the department has appropriately drawn these agencies into its transformation of the military. Helping to orchestrate this transformation 

is the under secretary of defense for intelligence,a position established 

by Congress after 9/11.An unintended consequence of these developments has been the far greater demand made by Defense on technical systems, leaving the DCI less able to influence how these 

technical resources are allocated and used. 

•	 Weak capacity to set priorities and move resources.The agencies are mainly 

organized around what they collect or the way they collect it.But the 

priorities for collection are national.As the DCI makes hard choices 

about moving resources,he or she must have the power to reach across 

agencies and reallocate effort. 

•	 Too many jobs.The DCI now has at least three jobs. He is expected to 

run a particular agency, the CIA. He is expected to manage the loose 

confederation of agencies that is the intelligence community. He is 

expected to be the analyst in chief for the government, sifting evidence and directly briefing the President as his principal intelligence 

adviser. No recent DCI has been able to do all three effectively. Usually what loses out is management of the intelligence community, a 

difficult task even in the best case because the DCI’s current authorities are weak.With so much to do, the DCI often has not used even 

the authority he has. 
410 THE 9/11 COMMISSION REPORT 

•	 Too complex and secret.Over the decades,the agencies and the rules surrounding the intelligence community have accumulated to a depth 

that practically defies public comprehension.There are now 15 agencies or parts of agencies in the intelligence community.The community and the DCI’s authorities have become arcane matters, 

understood only by initiates after long study. Even the most basic 

information about how much money is actually allocated to or within 

the intelligence community and most of its key components is 

shrouded from public view. 

The current DCI is responsible for community performance but lacks the three 

authorities critical for any agency head or chief executive officer: (1) control 

over purse strings, (2) the ability to hire or fire senior managers, and (3) the 

ability to set standards for the information infrastructure and personnel.8 

The only budget power of the DCI over agencies other than the CIA lies 

in coordinating the budget requests of the various intelligence agencies into a 

single program for submission to Congress.The overall funding request of the 

15 intelligence entities in this program is then presented to the president and 

Congress in 15 separate volumes. 

When Congress passes an appropriations bill to allocate money to intelligence agencies, most of their funding is hidden in the Defense Department in 

order to keep intelligence spending secret.Therefore, although the House and 

Senate Intelligence committees are the authorizing committees for funding of 

the intelligence community, the final budget review is handled in the Defense 

Subcommittee of the Appropriations committees.Those committees have no 

subcommittees just for intelligence, and only a few members and staff review 

the requests. 

The appropriations for the CIA and the national intelligence agencies— 

NSA, NGA, and NRO—are then given to the secretary of defense.The secretary transfers the CIA’s money to the DCI but disburses the national 

agencies’ money directly. Money for the FBI’s national security components 

falls within the appropriations for Commerce,Justice,and State and goes to the 

attorney general.9 

In addition,the DCI lacks hire-and-fire authority over most of the intelligence 

community’s senior managers. For the national intelligence agencies housed in 

the Defense Department, the secretary of defense must seek the DCI’s concurrence regarding the nomination of these directors, who are presidentially 

appointed.But the secretary may submit recommendations to the president without receiving this concurrence.The DCI cannot fire these officials.The DCI has 

even less influence over the head of the FBI’s national security component,who 

is appointed by the attorney general in consultation with the DCI.10 
HOW TO DO IT? 411 

Combining Joint Work with Stronger Management 

We have received recommendations on the topic of intelligence reform from 

many sources. Other commissions have been over this same ground.Thoughtful bills have been introduced, most recently a bill by the chairman of the 

House Intelligence Committee Porter Goss (R-Fla.),and another by the ranking minority member, Jane Harman (D-Calif.). In the Senate, Senators Bob 

Graham (D-Fla.) and Dianne Feinstein (D-Calif.) have introduced reform proposals as well. Past efforts have foundered, because the president did not support them; because the DCI, the secretary of defense, or both opposed them; 

and because some proposals lacked merit.We have tried to take stock of these 

experiences, and borrow from strong elements in many of the ideas that have 

already been developed by others. 

Recommendation:The current position of Director of Central Intelligence should be replaced by a National Intelligence Director with 

two main areas of responsibility: (1) to oversee national intelligence 

centers on specific subjects of interest across the U.S. government and 

(2) to manage the national intelligence program and oversee the 

agencies that contribute to it. 

First, the National Intelligence Director should oversee national intelligence 

centers to provide all-source analysis and plan intelligence operations for the 

whole government on major problems. 

•	 One such problem is counterterrorism. In this case, we believe that 

the center should be the intelligence entity (formerly TTIC) inside 

the National Counterterrorism Center we have proposed. It would 

sit there alongside the operations management unit we described earlier, with both making up the NCTC, in the Executive Office of the 

President. Other national intelligence centers—for instance, on 

counterproliferation, crime and narcotics, and China—would be 

housed in whatever department or agency is best suited for them. 

•	 The National Intelligence Director would retain the present DCI’s 

role as the principal intelligence adviser to the president.We hope the 

president will come to look directly to the directors of the national 

intelligence centers to provide all-source analysis in their areas of 

responsibility, balancing the advice of these intelligence chiefs against 

the contrasting viewpoints that may be offered by department heads 

at State, Defense, Homeland Security, Justice, and other agencies. 
412 THE 9/11 COMMISSION REPORT 

Second, the National Intelligence Director should manage the national 

intelligence program and oversee the component agencies of the intelligence 

community. (See diagram.)11 

•	 The National Intelligence Director would submit a unified budget for 

national intelligence that reflects priorities chosen by the National 

Security Council,an appropriate balance among the varieties of technical and human intelligence collection,and analysis.He or she would 

receive an appropriation for national intelligence and apportion the 

funds to the appropriate agencies, in line with that budget, and with 

authority to reprogram funds among the national intelligence agencies to meet any new priority (as counterterrorism was in the 1990s). 

The National Intelligence Director should approve and submit nominations to the president of the individuals who would lead the CIA, 

DIA, FBI Intelligence Office, NSA, NGA, NRO, Information Analysis and Infrastructure Protection Directorate of the Department of 

Homeland Security, and other national intelligence capabilities.12 

•	 The National Intelligence Director would manage this national effort 

with the help of three deputies, each of whom would also hold a key 

position in one of the component agencies.13 

• foreign intelligence (the head of the CIA) 

•	 defense intelligence (the under secretary of defense for intelligence)14 

•	 homeland intelligence (the FBI’s executive assistant director for 

intelligence or the under secretary of homeland security for 

information analysis and infrastructure protection) 

Other agencies in the intelligence community would coordinate 

their work within each of these three areas, largely staying housed in 

the same departments or agencies that support them now. 

Returning to the analogy of the Defense Department’s organization, these three deputies—like the leaders of the Army, Navy, Air 

Force, or Marines—would have the job of acquiring the systems, 

training the people, and executing the operations planned by the 

national intelligence centers. 

And, just as the combatant commanders also report to the secretary of defense,the directors of the national intelligence centers—e.g., 

for counterproliferation, crime and narcotics, and the rest—also 

would report to the National Intelligence Director. 

•	 The Defense Department’s military intelligence programs—the joint 

military intelligence program (JMIP) and the tactical intelligence and 

related activities program (TIARA)—would remain part of that 

department’s responsibility. 
Executive Office of the President 

POTUS 

National Intelligence 

Director 

Staff 

National 

Counterterrorism 

Center 

Hire,Train, Acquire, Equip & Field 

(agencies support / staff the Nat’l Intel Centers) 

Deputy NID 

Foreign 

Intelligence 

(CIA Dir.) 

Deputy NID 

Defense 

Intelligence 

(USD Intelligence) 

Deputy NID 

Homeland 

Intelligence 

(FBI/Intel Dir.) 

National Intelligence Centers 

(conduct “joint” collection and analysis - illustrative) 

WMD 

Proliferation 

Int’l Crime 

& 

Narcotics 

China / 

East Asia 

Middle 

East 

Russia / 

Eurasia 

CIA Clandestine Services All-Source Analysis Open Source Agency (new) 

DIA NSA NGA NRO Other 

FBI Intel & CT / CI DHS / IAIP Other DHS (e.g., CBP,TSA, Nat’l Labs, Coast Guard, etc.) 

Unity of Effort in Managing Intelligence

414 THE 9/11 COMMISSION REPORT 

•	 The National Intelligence Director would set personnel policies to 

establish standards for education and training and facilitate assignments 

at the national intelligence centers and across agency lines. The 

National Intelligence Director also would set information sharing and 

information technology policies to maximize data sharing, as well as 

policies to protect the security of information. 

•	 Too many agencies now have an opportunity to say no to change.The 

National Intelligence Director should participate in an NSC executive committee that can resolve differences in priorities among the 

agencies and bring the major disputes to the president for decision. 

The National Intelligence Director should be located in the Executive Office 

of the President. This official, who would be confirmed by the Senate and 

would testify before Congress,would have a relatively small staff of several hundred people, taking the place of the existing community management offices 

housed at the CIA. 

In managing the whole community,the National Intelligence Director is still 

providing a service function.With the partial exception of his or her responsibilities for overseeing the NCTC, the National Intelligence Director should 

support the consumers of national intelligence—the president and policymaking advisers such as the secretaries of state, defense, and homeland security and 

the attorney general. 

We are wary of too easily equating government management problems with 

those of the private sector. But we have noticed that some very large private 

firms rely on a powerful CEO who has significant control over how money is 

spent and can hire or fire leaders of the major divisions, assisted by a relatively 

modest staff,while leaving responsibility for execution in the operating divisions. 

There are disadvantages to separating the position of National Intelligence 

Director from the job of heading the CIA. For example, the National Intelligence Director will not head a major agency of his or her own and may have 

a weaker base of support. But we believe that these disadvantages are outweighed by several other considerations: 

•	 The National Intelligence Director must be able to directly oversee intelligence collection inside the United States.Yet law and custom has counseled against giving such a plain domestic role to the head of the CIA. 

•	 The CIA will be one among several claimants for funds in setting 

national priorities.The National Intelligence Director should not be 

both one of the advocates and the judge of them all. 

•	 Covert operations tend to be highly tactical,requiring close attention. 

The National Intelligence Director should rely on the relevant joint 
HOW TO DO IT? 415 

mission center to oversee these details, helping to coordinate closely 

with theWhite House.The CIA will be able to concentrate on building the capabilities to carry out such operations and on providing the 

personnel who will be directing and executing such operations in the 

field. 

•	 Rebuilding the analytic and human intelligence collection capabilities of the CIA should be a full-time effort, and the director of the 

CIA should focus on extending its comparative advantages. 

Recommendation: The CIA Director should emphasize (a) rebuilding the CIA’s analytic capabilities; (b) transforming the clandestine 

service by building its human intelligence capabilities; (c) developing 

a stronger language program, with high standards and sufficient 

financial incentives; (d) renewing emphasis on recruiting diversity 

among operations officers so they can blend more easily in foreign 

cities;(e) ensuring a seamless relationship between human source collection and signals collection at the operational level; and (f) stressing a better balance between unilateral and liaison operations. 

The CIA should retain responsibility for the direction and execution of clandestine and covert operations, as assigned by the relevant national intelligence 

center and authorized by the National Intelligence Director and the president. 

This would include propaganda, renditions, and nonmilitary disruption. We 

believe, however, that one important area of responsibility should change. 

Recommendation: Lead responsibility for directing and executing 

paramilitary operations, whether clandestine or covert, should shift 

to the Defense Department.There it should be consolidated with the 

capabilities for training, direction, and execution of such operations 

already being developed in the Special Operations Command. 

•	 Before 9/11, the CIA did not invest in developing a robust capability 

to conduct paramilitary operations with U.S. personnel. It relied on 

proxies instead, organized by CIA operatives without the requisite 

military training.The results were unsatisfactory. 

•	 Whether the price is measured in either money or people,the United 

States cannot afford to build two separate capabilities for carrying out 

secret military operations, secretly operating standoff missiles, and 

secretly training foreign military or paramilitary forces.The United 

States should concentrate responsibility and necessary legal authorities in one entity. 
416 THE 9/11 COMMISSION REPORT 

•	 The post-9/11 Afghanistan precedent of using joint CIA-military 

teams for covert and clandestine operations was a good one. We 

believe this proposal to be consistent with it.Each agency would concentrate on its comparative advantages in building capabilities for joint 

missions.The operation itself would be planned in common. 

•	 The CIA has a reputation for agility in operations.The military has a 

reputation for being methodical and cumbersome.We do not know 

if these stereotypes match current reality; they may also be one more 

symptom of the civil-military misunderstandings we described in 

chapter 4.It is a problem to be resolved in policy guidance and agency 

management, not in the creation of redundant, overlapping capabilities and authorities in such sensitive work.The CIA’s experts should 

be integrated into the military’s training, exercises, and planning.To 

quote a CIA official now serving in the field:“One fight, one team.” 

Recommendation: Finally, to combat the secrecy and complexity we 

have described, the overall amounts of money being appropriated for 

national intelligence and to its component agencies should no longer 

be kept secret. Congress should pass a separate appropriations act for 

intelligence, defending the broad allocation of how these tens of billions of dollars have been assigned among the varieties of intelligence 

work. 

The specifics of the intelligence appropriation would remain classified, as 

they are today. Opponents of declassification argue that America’s enemies 

could learn about intelligence capabilities by tracking the top-line appropriations figure.Yet the top-line figure by itself provides little insight into U.S.intelligence sources and methods.The U.S. government readily provides copious 

information about spending on its military forces, including military intelligence.The intelligence community should not be subject to that much disclosure. But when even aggregate categorical numbers remain hidden, it is hard 

to judge priorities and foster accountability. 

13.3 UNITY OF EFFORT IN SHARING INFORMATION 

Information Sharing 

We have already stressed the importance of intelligence analysis that can draw 

on all relevant sources of information.The biggest impediment to all-source 

analysis—to a greater likelihood of connecting the dots—is the human or systemic resistance to sharing information. 

The U.S. government has access to a vast amount of information. When 

databases not usually thought of as “intelligence,” such as customs or immigra-
HOW TO DO IT? 417 

tion information, are included, the storehouse is immense. But the U.S. government has a weak system for processing and using what it has. In interviews 

around the government, official after official urged us to call attention to frustrations with the unglamorous “back office” side of government operations. 

In the 9/11 story, for example, we sometimes see examples of information 

that could be accessed—like the undistributed NSA information that would 

have helped identify Nawaf al Hazmi in January 2000.But someone had to ask 

for it. In that case, no one did. Or, as in the episodes we describe in chapter 8, 

the information is distributed, but in a compartmented channel. Or the information is available, and someone does ask, but it cannot be shared. 

What all these stories have in common is a system that requires a demonstrated “need to know” before sharing.This approach assumes it is possible to 

know,in advance,who will need to use the information. Such a system implicitly assumes that the risk of inadvertent disclosure outweighs the benefits of 

wider sharing.Those ColdWar assumptions are no longer appropriate.The culture of agencies feeling they own the information they gathered at taxpayer 

expense must be replaced by a culture in which the agencies instead feel they 

have a duty to the information—to repay the taxpayers’ investment by making 

that information available. 

Each intelligence agency has its own security practices, outgrowths of the 

Cold War.We certainly understand the reason for these practices. Counterintelligence concerns are still real, even if the old Soviet enemy has been replaced 

by other spies. 

But the security concerns need to be weighed against the costs. Current 

security requirements nurture overclassification and excessive compartmentation of information among agencies.Each agency’s incentive structure opposes 

sharing,with risks (criminal,civil,and internal administrative sanctions) but few 

rewards for sharing information.No one has to pay the long-term costs of overclassifying information, though these costs—even in literal financial terms— 

are substantial.There are no punishments for not sharing information.Agencies 

uphold a “need-to-know” culture of information protection rather than promoting a “need-to-share” culture of integration.15 

Recommendation:Information procedures should provide incentives 

for sharing, to restore a better balance between security and shared 

knowledge. 

Intelligence gathered about transnational terrorism should be processed, 

turned into reports, and distributed according to the same quality standards, 

whether it is collected in Pakistan or in Texas. 

The logical objection is that sources and methods may vary greatly in different locations.We therefore propose that when a report is first created,its data 

be separated from the sources and methods by which they are obtained.The 
418 THE 9/11 COMMISSION REPORT 

report should begin with the information in its most shareable, but still meaningful, form.Therefore the maximum number of recipients can access some 

form of that information. If knowledge of further details becomes important, 

any user can query further,with access granted or denied according to the rules 

set for the network—and with queries leaving an audit trail in order to determine who accessed the information. But the questions may not come at all 

unless experts at the “edge” of the network can readily discover the clues that 

prompt to them.16 

We propose that information be shared horizontally, across new networks 

that transcend individual agencies. 

•	 The current system is structured on an old mainframe, or hub-andspoke, concept. In this older approach, each agency has its own database. Agency users send information to the database and then can 

retrieve it from the database. 

•	 A decentralized network model, the concept behind much of the 

information revolution, shares data horizontally too.Agencies would 

still have their own databases, but those databases would be searchable 

across agency lines. In this system, secrets are protected through the 

design of the network and an “information rights management” 

approach that controls access to the data, not access to the whole network.An outstanding conceptual framework for this kind of “trusted 

information network” has been developed by a task force of leading 

professionals in national security, information technology, and law 

assembled by the Markle Foundation. Its report has been widely discussed throughout the U.S. government, but has not yet been converted into action.17 

Recommendation: The president should lead the government-wide 

effort to bring the major national security institutions into the information revolution. He should coordinate the resolution of the legal, 

policy, and technical issues across agencies to create a “trusted information network.” 

•	 No one agency can do it alone. Well-meaning agency officials are 

under tremendous pressure to update their systems.Alone, they may 

only be able to modernize the stovepipes, not replace them. 

•	 Only presidential leadership can develop government-wide concepts 

and standards.Currently,no one is doing this job.Backed by the Office 

of Management and Budget, a new National Intelligence Director 

empowered to set common standards for information use throughout 

the community, and a secretary of homeland security who helps 
HOW TO DO IT? 419 

extend the system to public agencies and relevant private-sector databases, a government-wide initiative can succeed. 

•	 White House leadership is also needed because the policy and legal 

issues are harder than the technical ones.The necessary technology 

already exists. What does not are the rules for acquiring, accessing, 

sharing, and using the vast stores of public and private data that may 

be available.When information sharing works, it is a powerful tool. 

Therefore the sharing and uses of information must be guided by a 

set of practical policy guidelines that simultaneously empower and 

constrain officials, telling them clearly what is and is not permitted. 

“This is government acting in new ways, to face new threats,” the most 

recent Markle report explains.“And while such change is necessary, it must be 

accomplished while engendering the people’s trust that privacy and other civil 

liberties are being protected, that businesses are not being unduly burdened 

with requests for extraneous or useless information, that taxpayer money is 

being well spent, and that, ultimately, the network will be effective in protecting our security.”The authors add:“Leadership is emerging from all levels of 

government and from many places in the private sector.What is needed now 

is a plan to accelerate these efforts, and public debate and consensus on the 

goals.”18 

13.4 UNITY OF EFFORT IN THE CONGRESS 

Strengthen Congressional Oversight of Intelligence and Homeland 

Security 

Of all our recommendations, strengthening congressional oversight may be 

among the most difficult and important. So long as oversight is governed by 

current congressional rules and resolutions, we believe the American people 

will not get the security they want and need.The United States needs a strong, 

stable, and capable congressional committee structure to give America’s 

national intelligence agencies oversight, support, and leadership. 

Few things are more difficult to change in Washington than congressional 

committee jurisdiction and prerogatives.To a member, these assignments are 

almost as important as the map of his or her congressional district.The American people may have to insist that these changes occur, or they may well not 

happen. Having interviewed numerous members of Congress from both parties, as well as congressional staff members, we found that dissatisfaction with 

congressional oversight remains widespread. 

The future challenges of America’s intelligence agencies are daunting.They 

include the need to develop leading-edge technologies that give our policy-
420 THE 9/11 COMMISSION REPORT 

makers and warfighters a decisive edge in any conflict where the interests of 

the United States are vital. Not only does good intelligence win wars, but the 

best intelligence enables us to prevent them from happening altogether. 

Under the terms of existing rules and resolutions the House and Senate 

intelligence committees lack the power, influence, and sustained capability to 

meet this challenge.While few members of Congress have the broad knowledge of intelligence activities or the know-how about the technologies 

employed, all members need to feel assured that good oversight is happening. 

When their unfamiliarity with the subject is combined with the need to preserve security, a mandate emerges for substantial change. 

Tinkering with the existing structure is not sufficient. Either Congress 

should create a joint committee for intelligence,using the Joint Atomic Energy 

Committee as its model,or it should create House and Senate committees with 

combined authorizing and appropriations powers. 

Whichever of these two forms are chosen, the goal should be a structure— 

codified by resolution with powers expressly granted and carefully limited— 

allowing a relatively small group of members of Congress, given time and 

reason to master the subject and the agencies,to conduct oversight of the intelligence establishment and be clearly accountable for their work.The staff of 

this committee should be nonpartisan and work for the entire committee and 

not for individual members. 

The other reforms we have suggested—for a National Counterterrorism 

Center and a National Intelligence Director—will not work if congressional 

oversight does not change too. Unity of effort in executive management can 

be lost if it is fractured by divided congressional oversight. 

Recommendation: Congressional oversight for intelligence—and 

counterterrorism—is now dysfunctional.Congress should address this 

problem.We have considered various alternatives:A joint committee 

on the old model of the Joint Committee on Atomic Energy is one. 

A single committee in each house of Congress, combining authorizing and appropriating authorities, is another. 

•	 The new committee or committees should conduct continuing studies of the activities of the intelligence agencies and report problems 

relating to the development and use of intelligence to all members of 

the House and Senate. 

•	 We have already recommended that the total level of funding for intelligence be made public, and that the national intelligence program be 

appropriated to the National Intelligence Director, not to the secretary of defense.

19 
HOW TO DO IT? 421 

•	 We also recommend that the intelligence committee should have a 

subcommittee specifically dedicated to oversight, freed from the consuming responsibility of working on the budget. 

•	 The resolution creating the new intelligence committee structure 

should grant subpoena authority to the committee or committees. 

The majority party’s representation on this committee should never 

exceed the minority’s representation by more than one. 

•	 Four of the members appointed to this committee or committees 

should be a member who also serves on each of the following additional committees:Armed Services, Judiciary, Foreign Affairs,and the 

Defense Appropriations subcommittee. In this way the other major 

congressional interests can be brought together in the new committee’s work. 

•	 Members should serve indefinitely on the intelligence committees, 

without set terms, thereby letting them accumulate expertise. 

•	 The committees should be smaller—perhaps seven or nine members 

in each house—so that each member feels a greater sense of responsibility, and accountability, for the quality of the committee’s work. 

The leaders of the Department of Homeland Security now appear before 88 

committees and subcommittees of Congress. One expert witness (not a member of the administration) told us that this is perhaps the single largest obstacle 

impeding the department’s successful development.The one attempt to consolidate such committee authority, the House Select Committee on Homeland Security, may be eliminated.The Senate does not have even this. 

Congress needs to establish for the Department of Homeland Security the 

kind of clear authority and responsibility that exist to enable the Justice Department to deal with crime and the Defense Department to deal with threats to 

national security.Through not more than one authorizing committee and one 

appropriating subcommittee in each house,Congress should be able to ask the 

secretary of homeland security whether he or she has the resources to provide 

reasonable security against major terrorist acts within the United States and to 

hold the secretary accountable for the department’s performance. 

Recommendation: Congress should create a single, principal point of 

oversight and review for homeland security.Congressional leaders are 

best able to judge what committee should have jurisdiction over this 

department and its duties. But we believe that Congress does have 

the obligation to choose one in the House and one in the Senate, and 

that this committee should be a permanent standing committee with 

a nonpartisan staff. 
422 THE 9/11 COMMISSION REPORT 

Improve the Transitions between Administrations 

In chapter 6, we described the transition of 2000–2001. Beyond the policy 

issues we described,the new administration did not have its deputy cabinet officers in place until the spring of 2001, and the critical subcabinet officials were 

not confirmed until the summer—if then. In other words, the new administration—like others before it—did not have its team on the job until at least 

six months after it took office. 

Recommendation: Since a catastrophic attack could occur with little or no notice, we should minimize as much as possible the disruption of national security policymaking during the change of 

administrations by accelerating the process for national security 

appointments.We think the process could be improved significantly 

so transitions can work more effectively and allow new officials to 

assume their new responsibilities as quickly as possible. 

•	 Before the election, candidates should submit the names of selected 

members of their prospective transition teams to the FBI so that, if 

necessary, those team members can obtain security clearances immediately after the election is over. 

•	 A president-elect should submit lists of possible candidates for 

national security positions to begin obtaining security clearances 

immediately after the election,so that their background investigations 

can be complete before January 20. 

•	 A single federal agency should be responsible for providing and maintaining security clearances, ensuring uniform standards–including 

uniform security questionnaires and financial report requirements,and 

maintaining a single database.This agency can also be responsible for 

administering polygraph tests on behalf of organizations that require 

them. 

•	 A president-elect should submit the nominations of the entire new 

national security team, through the level of under secretary of cabinet departments, not later than January 20. The Senate, in return, 

should adopt special rules requiring hearings and votes to confirm or 

reject national security nominees within 30 days of their submission. 

The Senate should not require confirmation of such executive 

appointees below Executive Level 3. 

•	 The outgoing administration should provide the president-elect, as 

soon as possible after election day, with a classified, compartmented 

list that catalogues specific, operational threats to national security; 

major military or covert operations;and pending decisions on the pos-
HOW TO DO IT? 423 

sible use of force. Such a document could provide both notice and a 

checklist, inviting a president-elect to inquire and learn more. 

13.5 ORGANIZING AMERICA’S DEFENSES IN THE 

UNITED STATES 

The Future Role of the FBI 

We have considered proposals for a new agency dedicated to intelligence collection in the United States. Some call this a proposal for an “American MI5,” although the analogy is weak—the actual British Security Service is a 

relatively small worldwide agency that combines duties assigned in the U.S. 

government to the Terrorist Threat Integration Center, the CIA, the FBI, and 

the Department of Homeland Security. 

The concern about the FBI is that it has long favored its criminal justice 

mission over its national security mission. Part of the reason for this is the 

demand around the country for FBI help on criminal matters.The FBI was 

criticized, rightly, for the overzealous domestic intelligence investigations disclosed during the 1970s.The pendulum swung away from those types of investigations during the 1980s and 1990s, though the FBI maintained an active 

counterintelligence function and was the lead agency for the investigation of 

foreign terrorist groups operating inside the United States. 

We do not recommend the creation of a new domestic intelligence agency. 

It is not needed if our other recommendations are adopted—to establish a 

strong national intelligence center, part of the NCTC, that will oversee counterterrorism intelligence work, foreign and domestic, and to create a National 

Intelligence Director who can set and enforce standards for the collection,processing, and reporting of information. 

Under the structures we recommend,the FBI’s role is focused,but still vital. 

The FBI does need to be able to direct its thousands of agents and other 

employees to collect intelligence in America’s cities and towns—interviewing 

informants, conducting surveillance and searches, tracking individuals, working collaboratively with local authorities, and doing so with meticulous attention to detail and compliance with the law.The FBI’s job in the streets of the 

United States would thus be a domestic equivalent, operating under the U.S. 

Constitution and quite different laws and rules, to the job of the CIA’s operations officers abroad. 

Creating a new domestic intelligence agency has other drawbacks. 

•	 The FBI is accustomed to carrying out sensitive intelligence collection operations in compliance with the law. If a new domestic intelligence agency were outside of the Department of Justice, the process 

of legal oversight—never easy—could become even more difficult. 
424 THE 9/11 COMMISSION REPORT 

Abuses of civil liberties could create a backlash that would impair the 

collection of needed intelligence. 

•	 Creating a new domestic intelligence agency would divert attention 

of the officials most responsible for current counterterrorism efforts 

while the threat remains high. Putting a new player into the mix of 

federal agencies with counterterrorism responsibilities would exacerbate existing information-sharing problems. 

•	 A new domestic intelligence agency would need to acquire assets and 

personnel.The FBI already has 28,000 employees;56 field offices,400 

satellite offices, and 47 legal attaché offices; a laboratory, operations 

center, and training facility; an existing network of informants, cooperating defendants, and other sources; and relationships with state and 

local law enforcement, the CIA, and foreign intelligence and law 

enforcement agencies. 

•	 Counterterrorism investigations in the United States very quickly 

become matters that involve violations of criminal law and possible 

law enforcement action. Because the FBI can have agents working 

criminal matters and agents working intelligence investigations concerning the same international terrorism target,the full range of investigative tools against a suspected terrorist can be considered within 

one agency. The removal of “the wall” that existed before 9/11 

between intelligence and law enforcement has opened up new 

opportunities for cooperative action within the FBI. 

•	 Counterterrorism investigations often overlap or are cued by other 

criminal investigations, such as money laundering or the smuggling 

of contraband.In the field,the close connection to criminal work has 

many benefits. 

Our recommendation to leave counterterrorism intelligence collection in the 

United States with the FBI still depends on an assessment that the FBI—if it 

makes an all-out effort to institutionalize change—can do the job.As we mentioned in chapter 3, we have been impressed by the determination that agents 

display in tracking down details, patiently going the extra mile and working 

the extra month, to put facts in the place of speculation. In our report we have 

shown how agents in Phoenix,Minneapolis,and NewYork displayed initiative 

in pressing their investigations. 

FBI agents and analysts in the field need to have sustained support and dedicated resources to become stronger intelligence officers. They need to be 

rewarded for acquiring informants and for gathering and disseminating information differently and more broadly than usual in a traditional criminal inves-
HOW TO DO IT? 425 

tigation. FBI employees need to report and analyze what they have learned in 

ways the Bureau has never done before. 

Under Director Robert Mueller, the Bureau has made significant progress 

in improving its intelligence capabilities. It now has an Office of Intelligence, 

overseen by the top tier of FBI management. Field intelligence groups have 

been created in all field offices to put FBI priorities and the emphasis on intelligence into practice. Advances have been made in improving the Bureau’s 

information technology systems and in increasing connectivity and information sharing with intelligence community agencies. 

Director Mueller has also recognized that the FBI’s reforms are far from 

complete. He has outlined a number of areas where added measures may be 

necessary. Specifically, he has recognized that the FBI needs to recruit from a 

broader pool of candidates, that agents and analysts working on national security matters require specialized training,and that agents should specialize within 

programs after obtaining a generalist foundation.The FBI is developing career 

tracks for agents to specialize in counterterrorism/counterintelligence, cyber 

crimes, criminal investigations, or intelligence. It is establishing a program for 

certifying agents as intelligence officers, a certification that will be a prerequisite for promotion to the senior ranks of the Bureau. New training programs 

have been instituted for intelligence-related subjects. 

The Director of the FBI has proposed creating an Intelligence Directorate 

as a further refinement of the FBI intelligence program.This directorate would 

include units for intelligence planning and policy and for the direction of analysts and linguists. 

We want to ensure that the Bureau’s shift to a preventive counterterrorism 

posture is more fully institutionalized so that it survives beyond Director 

Mueller’s tenure.We have found that in the past the Bureau has announced its 

willingness to reform and restructure itself to address transnational security 

threats,but has fallen short—failing to effect the necessary institutional and cultural changes organization-wide.We want to ensure that this does not happen 

again. Despite having found acceptance of the Director’s clear message that 

counterterrorism is now the FBI’s top priority, two years after 9/11 we also 

found gaps between some of the announced reforms and the reality in the field. 

We are concerned that management in the field offices still can allocate people and resources to local concerns that diverge from the national security mission.This system could revert to a focus on lower-priority criminal justice cases 

over national security requirements. 

Recommendation: A specialized and integrated national security 

workforce should be established at the FBI consisting of agents, analysts, linguists, and surveillance specialists who are recruited, trained, 

rewarded, and retained to ensure the development of an institutional 
426 THE 9/11 COMMISSION REPORT 

culture imbued with a deep expertise in intelligence and national 

security. 

•	 The president, by executive order or directive, should direct the FBI 

to develop this intelligence cadre. 

•	 Recognizing that cross-fertilization between the criminal justice and 

national security disciplines is vital to the success of both missions, all 

new agents should receive basic training in both areas. Furthermore, 

new agents should begin their careers with meaningful assignments 

in both areas. 

•	 Agents and analysts should then specialize in one of these disciplines 

and have the option to work such matters for their entire career with 

the Bureau. Certain advanced training courses and assignments to 

other intelligence agencies should be required to advance within the 

national security discipline. 

•	 In the interest of cross-fertilization, all senior FBI managers, including those working on law enforcement matters, should be certified 

intelligence officers. 

•	 The FBI should fully implement a recruiting, hiring, and selection 

process for agents and analysts that enhances its ability to target and 

attract individuals with educational and professional backgrounds in 

intelligence, international relations, language, technology, and other 

relevant skills. 

•	 The FBI should institute the integration of analysts,agents,linguists,and 

surveillance personnel in the field so that a dedicated team approach is 

brought to bear on national security intelligence operations. 

•	 Each field office should have an official at the field office’s deputy level 

for national security matters.This individual would have management 

oversight and ensure that the national priorities are carried out in the 

field. 

•	 The FBI should align its budget structure according to its four main 

programs—intelligence, counterterrorism and counterintelligence, 

criminal, and criminal justice services—to ensure better transparency 

on program costs, management of resources, and protection of the 

intelligence program.20 

•	 The FBI should report regularly to Congress in its semiannual program reviews designed to identify whether each field office is appropriately addressing FBI and national program priorities. 
HOW TO DO IT? 427 

•	 The FBI should report regularly to Congress in detail on the qualifications, status, and roles of analysts in the field and at headquarters. 

Congress should ensure that analysts are afforded training and career 

opportunities on a par with those offered analysts in other intelligence 

community agencies. 

•	 The Congress should make sure funding is available to accelerate the 

expansion of secure facilities in FBI field offices so as to increase their 

ability to use secure email systems and classified intelligence product 

exchanges. The Congress should monitor whether the FBI’s 

information-sharing principles are implemented in practice. 

The FBI is just a small fraction of the national law enforcement community in the United States, a community comprised mainly of state and local 

agencies.The network designed for sharing information, and the work of the 

FBI through local Joint Terrorism Task Forces, should build a reciprocal relationship, in which state and local agents understand what information they are 

looking for and, in return, receive some of the information being developed 

about what is happening, or may happen, in their communities. In this relationship, the Department of Homeland Security also will play an important 

part. 

The Homeland Security Act of 2002 gave the under secretary for information analysis and infrastructure protection broad responsibilities.In practice,this 

directorate has the job to map “terrorist threats to the homeland against our 

assessed vulnerabilities in order to drive our efforts to protect against terrorist 

threats.”21 These capabilities are still embryonic. The directorate has not yet 

developed the capacity to perform one of its assigned jobs, which is to assimilate and analyze information from Homeland Security’s own component 

agencies, such as the Coast Guard, Secret Service, Transportation Security 

Administration, Immigration and Customs Enforcement, and Customs and 

Border Protection.The secretary of homeland security must ensure that these 

components work with the Information Analysis and Infrastructure Protection 

Directorate so that this office can perform its mission.22 

Homeland Defense 

At several points in our inquiry, we asked,“Who is responsible for defending 

us at home?” Our national defense at home is the responsibility, first, of the 

Department of Defense and, second, of the Department of Homeland Security.They must have clear delineations of responsibility and authority. 

We found that NORAD, which had been given the responsibility for 

defending U.S. airspace, had construed that mission to focus on threats coming from outside America’s borders. It did not adjust its focus even though the 

intelligence community had gathered intelligence on the possibility that ter-
428 THE 9/11 COMMISSION REPORT 

rorists might turn to hijacking and even use of planes as missiles.We have been 

assured that NORAD has now embraced the full mission. Northern Command has been established to assume responsibility for the defense of the 

domestic United States. 

Recommendation: The Department of Defense and its oversight 

committees should regularly assess the adequacy of Northern Command’s strategies and planning to defend the United States against 

military threats to the homeland. 

The Department of Homeland Security was established to consolidate all 

of the domestic agencies responsible for securing America’s borders and 

national infrastructure, most of which is in private hands. It should identify 

those elements of our transportation, energy, communications, financial, and 

other institutions that need to be protected,develop plans to protect that infrastructure, and exercise the mechanisms to enhance preparedness.This means 

going well beyond the preexisting jobs of the agencies that have been brought 

together inside the department. 

Recommendation: The Department of Homeland Security and its 

oversight committees should regularly assess the types of threats the 

country faces to determine (a) the adequacy of the government’s 

plans—and the progress against those plans—to protect America’s 

critical infrastructure and (b) the readiness of the government to 

respond to the threats that the United States might face. 

... 

We look forward to a national debate on the merits of what we have recommended, and we will participate vigorously in that debate. 
APPENDIX A 

COMMON ABBREVIATIONS 

CAP combat air patrol


CAPPS Computer Assisted Passenger Prescreening System


CENTCOM Central Command


CIA Central Intelligence Agency


CONR Continental U.S. NORAD Region


CSG Counterterrorism Security Group


CTC Counterterrorist Center


DIA Defense Intelligence Agency


DCI Director of Central Intelligence


ESU Emergency Service Unit (NYPD)


FAA Federal Aviation Administration


FBI Federal Bureau of Investigation


FDNY Fire Department of New York


FFTC Florida Flight Training Center


FISA Foreign Intelligence Surveillance Act


FISC Foreign Intelligence Surveillance Court


INS Immigration and Naturalization Service


ISID Inter-Services Intelligence Directorate (Pakistan)


JCS Joint Chiefs of Staff


JI Jemaah Islamiah


JTTF Joint Terrorism Task Force


KSM Khalid Sheikh Mohammed


Legat legal attaché


MAK Mektab al Khidmat


MON memorandum of notification


NEADS Northeast Air Defense Sector


NCTC National Counterterrorism Center


NGO nongovernmental organization


NMCC National Military Command Center


429 
430 APPENDIX 

NORAD North American Aerospace Defense Command


NTSB National Transportation Safety Board


NSA National Security Agency


NSC National Security Council


NSPD national security policy directive


NYPD New York Police Department


OEM Office of Emergency Management (New York City)


OFAC Office of Foreign Assets Control


OIPR Office of Intelligence Policy and Review


OMB Office of Management and Budget


PAPD Port Authority Police Department


PDD presidential decision directive


PEOC Presidential Emergency Operations Center


SEC Securities and Exchange Commission


TSA Transportation Security Administration


TTIC Terrorist Threat Integration Center


UBL Usama Bin Ladin


WMD weapons of mass destruction


WTC World Trade Center


WTO World Trade Organization

APPENDIX B 

TABLE OF NAMES 

U.S. OFFICIALS 

Madeleine Albright Secretary of State, 1997–2001


Charles Allen Assistant Director of Central Intelligence for Col­


lection, 1998– 

Richard Armitage Deputy Secretary of State, 2001– 

Larry Arnold Commander, First Air Force and Commander of 

the Continental U.S. North American Aerospace Defense Command (NORAD) Region, 

1997–2002 

John Ashcroft Attorney General, 2001– 

Monte Belger Acting Deputy Administrator, Federal Aviation 

Administration 1997–2002 

Samuel “Sandy” Berger National Security Advisor, 1997–2001; Deputy 

National Security Advisor 1993–1997 

J. Cofer Black Director, DCI Counterterrorist Center, 1999–2002 

Joshua Bolten White House Deputy Chief of Staff, 2001–2003 

Robert “Bear” Bryant Deputy Director, Federal Bureau of Investigation, 

1997–1999 

George H.W. Bush 41st President of the United States, 1989–1993; 

Vice President, 1981–1989 

George W. Bush 43rd President of the United States, 2001– 

Andrew Card, Jr. White House Chief of Staff, 2001– 

Richard B. Cheney Vice President of the United States, 2001– 

Richard Clarke National Counterterrorism Coordinator, NSC, 

1997–2001 

William J. Clinton 42nd President of the United States, 1993–2001 

William Cohen Secretary of Defense, 1997–2001 

431 
432 APPENDIX 

Roger Cressey NSC counterterrorism official, 1999–2001 

Ralph Eberhart Commander in Chief, NORAD and U.S. Space 

Command, 2000– 

Tommy Franks Commander, U.S. Central Command (CENTCOM), 2001–2003 

Louis Freeh Director,Federal Bureau of Investigation,1993–2001 

Scott Fry Director of Operations for the Joint Chiefs of 

Staff, 1998–2000 

Jane Garvey Administrator, Federal Aviation Administration, 

1997–2002 

Newt Gingrich Speaker of the House, 1995–1999 

Rudolph Giuliani Mayor, City of New York, 1994–2001 

John Gordon Deputy Director of Central Intelligence, 1997–2000 

Al Gore, Jr. Vice President of the United States,1993–2001 

Scott Gration Fry’s Chief Information Operations Officer, 

2000–2001 

Stephen Hadley Deputy National Security Advisor, 2001– 

Dennis Hastert Speaker of the House, 1999– 

Karl Inderfurth Assistant Secretary of State for South Asia, 

1997–2001 

Donald Kerrick Deputy National Security Advisor, 2000–2001 

Zalmay Khalilzad NSC Senior Director for Near East and South 

Asia and Special Envoy to Afghanistan, 

2001–2003 

Anthony Lake National Security Advisor, 1993–1997 

Trent Lott Senate Majority Leader, 1996–2001 

Mary McCarthy NSC senior director for intelligence, 1998–2001 

John McLaughlin Deputy Director of Central Intelligence, 

2000–2004 

William Milam U.S.Ambassador to Pakistan, 1998–2001 

Norman Mineta Secretary of Transportation, 2001– 

Robert Mueller Director, Federal Bureau of Investigation, 2001– 

Richard Myers Chairman of the Joint Chiefs, September 2001–; 

Joint Chiefs Vice Chairman, 2000–2001 

John O’Neill FBI Special Agent in Charge for National Security, NewYork Field Office, 1997–2001; Chief 

of Security of the World Trade Center, killed 

on 9/11 

Paul O’Neill Secretary of the Treasury, 2001–2002 

James Pavitt Deputy Director of Operations, CIA, 

1999–2004 

Thomas Pickard Acting Director, Federal Bureau of Investigation, 

June 25, 2001–September 4, 2001 
APPENDIX 433 

Thomas Pickering Under Secretary of State, 1997–2000 


Colin Powell Secretary of State, 2001– 


Ronald Reagan 40th President of the United States, 1981–1989 


Janet Reno Attorney General, 1993–2001 


Condoleezza Rice National Security Advisor, 2001–


Bill Richardson Ambassador to the United Nations, 1997–1998 


Thomas Ridge First Secretary of Homeland Security, 2003–;


Homeland Security Advisor, 2001–2003 

Bruce Riedel Senior Director for Near East and South Asia, 

NSC, 1997–2001 

Christina Rocca Assistant Secretary of State for South Asia, 2001– 

Michael Rolince FBI Section Chief, International Terrorism Operations Section, 1998–2002 

Donald Rumsfeld Secretary of Defense, 2001– 

Peter Schoomaker Commander, Special Operations Command, 

1997–2000 

Gary Schroen CIA Station Chief, Islamabad, 1996–1999 

Michael Sheehan Counterterrorism Coordinator, U.S. Department 

of State, 1998–2000 

Hugh Shelton Chairman of the Joint Chiefs of Staff, 1997–2001 

Walter Slocombe Under Secretary of Defense for Policy, 1994–2001 

James Steinberg Deputy National Security Advisor, 1996–2000 

Strobe Talbott Deputy Secretary of State, 1994–2001 

George Tenet Director of Central Intelligence, 1997–2004 

Larry Thompson Deputy Attorney General, 2001–2003 

Dale Watson Executive Assistant Director for Counterterrorism 

and Counterintelligence, FBI, 2001–2002 

Paul Wolfowitz Deputy Secretary of Defense, 2001– 

Anthony Zinni Commander, U.S. Central Command (CENTCOM), 1997–2000 

OTHERS 

Abdullah bin Abdul Aziz Crown Prince and de facto regent of Saudi Arabia, 1995– 

Mohdar Abdullah Yemeni; student in San Diego who assisted two 

9/11 hijackers 

Sayf al Adl Egyptian; high-ranking member of al Qaeda military committee 

Mahmud Ahmed Director General of Pakistan’s Inter-Services 

Intelligence Directorate, 1999–2001 

Mohammed Farrah Somali warlord who challenged U.S. presence in 

Aidid Somalia in the early 1990s (deceased) 
434 APPENDIX 

Ali Abdul Aziz Ali (a.k.a.Ammar al Baluchi) Pakistani;KSM’s nephew; 

financial and travel facilitator for 9/11 plot 

Ahmad Khalil Ibrahim Iraqi intelligence officer who allegedly met with 

Samir al Ani Atta in Prague, Czech Republic; currently in 

U.S. custody 

Mohamed Atta Egyptian; tactical leader of 9/11 plot; 

pilot/hijacker (AA 11) (deceased) 

Mohammed Atef (a.k.a.Abu Hafs al Masri) Egyptian;al Qaeda military commander (deceased) 

Tawfiq bin Attash (a.k.a. Khallad,Waleed bin Attash) Yemeni; senior 

al Qaeda operative connected to the U.S. 

embassy bombings, the USS Cole attack,and 

the 9/11 attacks; currently in U.S. custody 

Anwar Aulaqi U.S. citizen; Imam at Rabat mosque (San Diego, 

CA) and later at Dar al Hijra mosque (Falls 

Church,VA), who associated with two 9/11 

hijackers 

Abdullah Azzam Palestinian; founder of the Maktab al Khidmat, 

which provided logistical support to mujahideen in Afghanistan (deceased) 

Jamal al Badawi Yemeni; co-conspirator arrested in Yemen for the 

USS Cole attack 

Said Bahaji German son of Moroccan immigrant; Hamburg 

cell associate 

Saeed al Baluchi Saudi; candidate 9/11 hijacker 

Fayez Banihammad Emirati; 9/11 hijacker (UA 175) (deceased) 

Abu Ubaidah al Banshiri Egyptian; al Qaeda military commander until 

1996 (deceased) 

Abu Bara al Yemeni (a.k.a.Abu al Bara al Ta’izi, Suhail Shurabi,and 

Barakat)Yemeni; potential suicide bomber in 

original 9/11 plot 

Ramzi Binalshibh Yemeni; Hamburg cell member; coordinator for 

9/11 plot; currently in U.S. custody 

Omar Hassan Ahmed President of Sudan, 1989– 

al Bashir 

Abu Bakar Bashir Indonesian; spiritual leader and founder of Jemaah 

Islamiya, al Qaeda–affiliated terrorist group in 

Southeast Asia 

Omar al Bayoumi Saudi; assisted two 9/11 hijackers in San Diego, 

CA 

Khalil Deek U.S. citizen; created electronic version of Encyclopedia of Jihad; believed to be involved in millen-
APPENDIX 435 

nium plot to destroy tourist landmarks in Jordan 

Caysan Bin Don (a.k.a Isamu Dyson, a.k.a Clayton Morgan) U.S. 

citizen; met two 9/11 hijackers in Los Angeles 

and San Diego, CA 

Zakariya Essabar Moroccan; Hamburg cell associate


Jamal Ahmed Mohamed Sudanese; al Qaeda member who defected to the


al Fadl United States in 1996 

Ahmed al Ghamdi Saudi; 9/11 hijacker (UA 175) (deceased) 

Ali Abd al Rahman al (a.k.a.Abu Bakr al Azdi) Saudi; candidate 9/11 

Faqasi al Ghamdi hijacker; currently in U.S. custody 

Hamza al Ghamdi Saudi; 9/11 hijacker (UA 175) (deceased) 

Saeed al Ghamdi Saudi; 9/11 hijacker (UA 93) (deceased) 

Saeed (“Jihad”) al Saudi; candidate 9/11 hijacker 

Ghamdi 

Hassan Ghul Pakistani; al Qaeda facilitator; currently in U.S. 

custody 

Abu Hafs al Masri see Mohammed Atef 

Abu Hafs al Mauritani Mauritanian; senior al Qaeda theologian 

Wadi al Hage U.S. citizen; al Qaeda operative; Bin Ladin’s personal assistant; convicted in embassy bombings trial 

Mushabib al Hamlan Saudi; candidate 9/11 hijacker 

Hani Hanjour Saudi; 9/11 pilot/hijacker (AA 77) (deceased) 

Mustafa al Hawsawi Saudi; al Qaeda media committee member; financial and travel facilitator for 9/11 plot 

Nawaf al Hazmi Saudi; 9/11 hijacker (AA 77) (deceased) 

Salem al Hazmi Saudi; 9/11 hijacker (AA 77) (deceased) 

Ahmad al Haznawi Saudi; 9/11 hijacker (UA 93) (deceased) 

Gulbuddin Hekmatyar Afghani; founder and leader of the Hizb-e-Islami, 

a Taliban opposition group; Prime Minister of 

Afghanistan, 1993–1994; 1996 

Saddam Hussein President of Iraq, 1979-2003 

Zein al Abideen (a.k.a. Abu Zubaydah) Palestinian; al Qaeda asso 

Mohamed Hussein ciate; currently in U.S. custody 

Abu Hajer al Iraqi see Mamdouh Mahmud Salim 

Riduan Isamuddin (a.k.a. Hambali) Indonesian; operational leader of 

Jemaah Islamiya; currently in U.S. custody 

Ziad Jarrah Lebanese; 9/11 pilot/hijacker (UA 93) 

(deceased) 

Abderraouf Jdey (a.k.a. Faruq al Tunisi) Tunisian/Canadian; candidate 9/11 hijacker 
436 APPENDIX 

Mohamed al Kahtani Saudi; candidate 9/11 hijacker; currently in U.S. 

custody 

Mir Amal Kansi Pakistani; extremist who killed two CIA employees at CIA headquarters in Virginia in 

1993 (executed) 

Hamid Karzai Interim Leader and later President of Afghanistan, 

Dec. 2001– 

Younis Khalis Afghani; leader of Hizb-e-Islami; hosted UBL 

upon his return to Afghanistan in 1996 

Khallad see Tawfiq bin Attash 

Wali Khan Amin Shah (a.k.a. Osama Asmurai) Turkmen; early associate of 

Usama Bin Ladin; convicted in Manila air 

(Bojinka) plot 

Ibn al Khattab Saudi; mujahid leader in Chechnya 

L’Houssaine Kherchtou (a.k.a. Joe the Moroccan,Abu Talal) Moroccan; 

former al Qaeda member who broke with 

Bin Ladin and became a U.S. government 

informant 

Usama Bin Ladin (UBL) Saudi; head of al Qaeda


Ibn al Shaykh al Libi Libyan; head of jihadist training camp in Afghan­


istan 

Ahmed al Nami Saudi; 9/11 hijacker (UA 93) (deceased) 

Sheikh Saeed al Masri Egyptian; head of al Qaeda finance committee 

Ahmed Shah Massoud Leader of Afghanistan’s Northern Alliance, a Taliban opposition group (assassinated Sept. 9, 

2001) 

Khalid al Mihdhar Saudi; 9/11 hijacker (AA 77) (deceased) 

Khalid Sheikh (KSM) (a.k.a. Mukhtar) Pakistani; mastermind of 

Mohammed 9/11 attacks; currently in U.S. custody 

Majed Moqed Saudi; 9/11 hijacker (AA 77) (deceased) 

Mounir el Motassadeq Moroccan; Hamburg cell associate 

Zacarias Moussaoui French; arrested in the U.S. in connection with 

the 9/11 attacks 

Hosni Mubarak President of Egypt, 1981– 

Pervez Musharraf Leader of Pakistan, 1999– 

Abdelghani Mzoudi Moroccan; Hamburg cell associate 

Qutaybah al Najdi Saudi; candidate 9/11 hijacker 

Abd al Rahim al Nashiri (a.k.a. Mullah Bilal) Saudi; mastermind of USS 

Cole attack; currently in U.S. custody 

Mullah Mohammed Leader of Afghanistan’s Taliban, which ruled most 

Omar of the country from 1996 to 2001 

Abdul Aziz al Omari Saudi; 9/11 hijacker (AA 11) (deceased) 

Muammar Qadhafi Leader of Libya, 1970– 
APPENDIX 437 

Fahd al Quso Yemeni; al Qaeda co-conspirator arrested in 

Yemen for the USS Cole attack 

Sayyid Qutb Egyptian writer; member of Muslim Brotherhood 

(deceased) 

Eyad al Rababah Jordanian;Virginia resident who helped Hazmi 

and Hanjour 

Abd al Rahim Ghulum (a.k.a.Abu Rahmah) Saudi;al Qaeda member 

Rabbani who worked closely with KSM in Karachi and 

assisted many of the 9/11 hijackers 

Sheikh Omar Abdel (a.k.a. the Blind Sheikh) Egyptian cleric; 

Rahman	 convicted for crimes related to 1993 World 

Trade Center bombing and 1995 plots against 

other NY landmarks 

Saud al Rashid Saudi; candidate 9/11 hijacker 

Ahmed Ressam (a.k.a. Benni Antoine Noris) Algerian; convicted 

in millennium plot to bomb Los Angeles International Airport 

Mamdouh Mahmud (a.k.a.Abu Hajer al Iraqi) Iraqi; chief procurement 

Salim officer for al Qaeda in Sudan; arrested in connection with 1998 embassy bombings 

Yazeed al Salmi Saudi; briefly a housemate of a 9/11 hijacker in 

San Diego 

Abdul Rasul Sayyaf Afghani; head of the Hizbul-Ittihad El-Islami, and 

KSM’s mentor 

Aysel Senguen German; fiancée of 9/11 hijacker Jarrah 

Nawaz Sharif Pakistani Prime Minister, 1990–1993, 

1997–1999 

Marwan al Shehhi Emirati; 9/11 pilot/hijacker (UA 175) 

(deceased) 

Mohand al Shehri Saudi; 9/11 hijacker (UA 175) (deceased) 

Wail al Shehri Saudi; 9/11 hijacker (AA 11) (deceased) 

Waleed al Shehri Saudi; 9/11 hijacker (AA 11) (deceased) 

Mohamedou Ould Slahi (a.k.a.Abu Musab) Mauritanian; recruited 9/11 

hijackers in Germany 

Yazid Sufaat Malaysian; member of Jemaah Islamiya 

Satam al Suqami Saudi; 9/11 hijacker (AA 11) (deceased) 

Madani al Tayyib Saudi; former head of al Qaeda finance committee 

Zuhair al Thubaiti Saudi; candidate 9/11 hijacker 

Fahad al Thumairy Saudi; Imam of King Fahd mosque in Los Angeles; accredited diplomat at Saudi Consulate in 

Los Angeles 

Hassan al Turabi Sudan’s longtime hard-line ideological leader and 

Speaker of the country’s National Assembly 
438 APPENDIX 

during the 1990s 

Prince Turki bin Faisal Saudi intelligence chief prior to 9/11 

Ramzi Yousef (a.k.a.Abdul Basit) Pakistani; convicted mastermind of and co-conspirator in 1993 WTC 

bombing and Manila air (Bojinka) plots 

Khalid Saeed Ahmad Saudi; candidate 9/11 hijacker 

al Zahrani 

Mohammed Haydar German citizen from Syria; jihadist; possible 

Zammar recruiter of Hamburg cell members 

Ayman al Zawahiri Egyptian; UBL’s deputy and leader of Egyptian 

Islamic Jihad terrorist group 

Hamdan Bin Zayid Emirati; Minister of State for Foreign Affairs of 

the United Arab Emirates 

Abu Zubaydah see Zein al Abideen Mohamed Hussein 
APPENDIX C 

COMMISSION HEARINGS 

The Commission held 12 public hearings during the course of its investigation, convening for a total of 19 days and receiving testimony from 160 witnesses. The following is a list of hearings and witnesses in order of their 

appearance. All witnesses appearing during the 2004 calendar year testified 

under oath. 

FIRST PUBLIC HEARING 

Alexander Hamilton Customs House, NewYork, N.Y. 

March 31–April 1, 2003 

The Honorable George Pataki, Governor, State of New York


The Honorable Michael R. Bloomberg, Mayor, City of New York


The Experience of the Attack 

Harry Waizer, survivor, Cantor Fitzgerald, LP


David Lim, Police Department, Port Authority of NewYork and New Jersey


Lee Ielpi, Fire Department of New York (retired)


Lieutenant Colonel Brian Birdwell, United States Army


Craig Sincock, United States Army (retired)


Representatives of the Victims 

Stephen Push, Families of September 11 

Mary Fetchet,Voices of September 11 

Mindy Kleinberg, September 11 Advocates 

Allison Vadhan, Families of Flight 93 

The Attackers, Intelligence, and Counterterrorism Policy 

Daniel Byman, Georgetown University


Abraham D. Sofaer, Hoover Institution


Brian Jenkins, RAND Corporation


Magnus Ranstorp, University of St.Andrews


439 
440 APPENDIX 

Borders, Money, and Transportation Security 

Glenn Fine, Inspector General, U.S. Department of Justice


Lee Wolosky, Boies, Schiller & Flexner LLP


Gerald Dillingham, Director, Civil Aviation Issues, General Accounting Office


Law Enforcement, Domestic Intelligence, and 

Homeland Security 

Michael Wermuth, RAND Corporation


Steven Brill,Author, After: How America Confronted the September 12 Era


Zoë Baird, Markle Foundation


Randy Larsen,ANSER Institute for Homeland Security


Immediate Response to the Attacks 

Shawn Kelley,Assistant Chief,Arlington County Fire Department


William Baker,American Society of Civil Engineers


Ken Holden, Commissioner, NewYork City Department of 


Design and Construction 

SECOND PUBLIC HEARING 

Congress and Civil Aviation Security


Hart Senate Office Building,Washington, D.C.


May 22–23, 2003


Congressional Oversight 

Representative Nancy Pelosi (D-Calif.)


Senator John McCain (R-Az.)


Senator Joseph Lieberman (D-Conn.)


Intelligence Oversight and the Joint Inquiry 

Senator Bob Graham (D-Fla.)


Senator Richard Shelby (R-Ala.)


Representative Porter Goss (R-Fla.)


Representative Jane Harman (D-Calif.)


Affected Constituencies 

Senator Charles Schumer (D-N.Y.)


Senator Hillary Rodham Clinton (D-N.Y.)


Senator Jon Corzine (D-N.J.)


Senator Frank Lautenberg (D-N.J.)


Representative Jerrold Nadler (D-N.Y.)


Representative Christopher Shays (R-Conn.)


State of the System: Civil Aviation Security 

on September 11 

Jane Garvey, former Administrator, Federal Aviation Administration 

Kenneth Mead, Inspector General, Department of Transportation 

James May,Air Transport Association of America 
APPENDIX 441 

Bogdan Dzakovic, Civil Aviation Security Inspector, 

Transportation Security Agency 

September 11, 2001:The Attacks and the Response 

The Honorable Norman Mineta, Secretary of Transportation 

Major General Craig McKinley, Commander, 1st Air Force and the 

Continental United States NORAD Region (CONR) 

Lieutenant General Mike Canavan (retired), former Associate Administrator for 

Civil Aviation Security, Federal Aviation Administrator 

Reforming Civil Aviation Security: Next Steps 

Stephen McHale, Deputy Administrator,Transportation Security Agency 

Major General O.K. Steele (retired), former Associate Administrator for 

Civil Aviation Security, Federal Aviation Administration 

Mary Schiavo, former Inspector General, Department of Transportation 

THIRD PUBLIC HEARING 

Terrorism, al Qaeda, and the Muslim World 

Russell Senate Office Building,Washington, D.C. 

July 9, 2003 

Al Qaeda 

Rohan Gunaratna, Institute for Defence and Strategic Studies


Mamoun Fandy, United States Institute of Peace


Marc Sageman, University of Pennsylvania


States and Terrorism 

Laurie Mylroie,American Enterprise Institute


Judith Yaphe, National Defense University


Murhaf Jouejati, Middle East Institute and George Washington University


Mark Gasiorowski, Louisiana State University


The Challenge within the Muslim World 

Rachel Bronson, Council on Foreign Relations


Steven Emerson,The Investigative Project


Gilles Kepel, Institute of Political Studies, Paris


Dennis Ross,Washington Institute for Near East Policy


FOURTH PUBLIC HEARING 

Intelligence and the War on Terrorism


Russell Senate Office Building,Washington, D.C.


October 14, 2003


Leadership of U.S. Intelligence 

James R. Schlesinger, former Director of Central Intelligence and 

Secretary of Defense 
442 APPENDIX 

John M. Deutch, former Director of Central Intelligence and 

Deputy Secretary of Defense 

Intelligence and National Security Policy 

James B. Steinberg,The Brookings Institution and former Deputy 

National Security Advisor 

Warning of Transnational Threats 

Richard Kerr, former Deputy Director of Central Intelligence 

Mary O. McCarthy, former National Intelligence Officer for Warning, 

Central Intelligence Agency 

John Gannon, Staff Director, House Select Committee on Homeland Security 

FIFTH PUBLIC HEARING 

Private/Public Sector Partnerships for Emergency Preparedness


Drew University, Madison, N.J.


November 19, 2003


Highlights of New Jersey’s Public/Private Sector Partnerships 

The Honorable James E. McGreevey, Governor, State of New Jersey 

The Challenge of Private Sector Preparedness 

John Degnan,The Chubb Corporation 

Skyscraper Safety Issues from 9/11 Family Members 

Monica Gabrielle, Skyscraper Safety Campaign 

Sally Regenhard, Skyscraper Safety Campaign 

Public/Private Initiatives Since 9/11 

Michael F. Byrne, Director, Office of National Capital Region Coordination, 

Department of Homeland Security 

Dennis J. Reimer, Oklahoma National Memorial Institute for 

Prevention of Terrorism 

Richard A.Andrews, National Center for Crisis and Continuity Coordination 

Private Sector Experience on 9/11 

William Y.Yun, Fiduciary Trust Company International 

Standards for Emergency Management and 

Business Continuity 

Glenn Corbett, John Jay College of Criminal Justice


Randall Yim, Director, National Preparedness Team, General Accounting Office


Future Strategies for Private Sector Preparedness 

William G. Raisch, Greater New York Safety Council


Peter R. Orszag,The Brookings Institution


James Haviaris, Rockefeller Group Development Corporation


Thomas Susman, Ropes & Gray

APPENDIX 443 

SIXTH PUBLIC HEARING 

Security and Liberty


Russell Senate Office Building,Washington, D.C.


December 8, 2003


Intelligence Collection within the United States 

Larry D.Thompson, former Deputy Attorney General of the United States 

Philip B. Heymann, former Deputy Attorney General of the United States 

Stephen J. Schulhofer, NewYork University, School of Law 

Protecting Privacy, Preventing Terrorism 

Judith A. Miller, former General Counsel, Department of Defense 

Stewart A. Baker, former General Counsel, National Security Agency 

Marc Rotenberg, Electronic Privacy Information Center 

Preventive Detention: Use of Immigration Laws and Enemy Combatant Designations to Combat Terrorism 

Jan Ting,Temple University


Khaled Medhat Abou El Fadl, UCLA School of Law


David Martin, University of Virginia School of Law and former General 


Counsel, Immigration and Naturalization Service, Department of Justice 

Government Organization and Domestic Intelligence 

The Honorable William P. Barr, former Attorney General of the United States


John J. Hamre, former Deputy Secretary of Defense


John MacGaffin, former Associate Deputy Director for Operations,


Central Intelligence Agency 

SEVENTH PUBLIC HEARING 

Borders,Transportation, and Managing Risk 

Hart Senate Office Building,Washington, D.C. 

January 26–27, 2004 

The Border Security System Prior to September 11 

Mary A. Ryan, former Assistant Secretary for Consular Affairs, 

Department of State 

Doris Meissner, former Commissioner, Immigration and Naturalization Service, 

Department of Justice 

An Incident in Florida


Jose E. Melendez-Perez, Inspector, Customs and Border Protection,


Department of Homeland Security 

Visas and Watchlisting Today 

Maura Harty,Assistant Secretary for Consular Affairs, Department of State 

Russell E.Travers, Deputy Director, Information Sharing and Knowledge 
444 APPENDIX 

Management Department,Terrorist Threat Integration Center, 

Central Intelligence Agency 

Donna A. Bucella, Director,Terrorist Screening Center, Federal Bureau 

of Investigation 

The Response to September 11 on the Borders 

James Ziglar, former Commissioner, Immigration and Naturalization Service, 

Department of Justice 

Robert C. Bonner, Commissioner, Customs and Border Protection, 

Department of Homeland Security 

Peter F.Verga, Principal Deputy Assistant Secretary for Homeland Defense, 

Department of Defense 

Aviation Security on 9/11:The Regulators 

Jane F. Garvey, former Administrator, Federal Aviation Administration 

Cathal L.“Irish” Flynn, former Associate Administrator of Civil Aviation 

Security, Federal Aviation Administration 

Claudio Manno,Assistant Administrator for Intelligence,Transportation 

Security Administration 

Aviation Security on 9/11:The Airlines 

Edmond L. Soliday, former Vice President of Safety, Quality Assurance,and 

Security, United Airlines 

Andrew P. Studdert, former Chief Operating Officer, United Airlines 

Gerard J.Arpey, Chief Executive Officer,American Airlines 

Timothy J.Ahern,Vice President–DFW Hub,and former Vice President of 

Safety, Security,and Environmental,American Airlines 

Acts of Courage in the Sky 

Nydia Gonzalez, Manager, Southeast Reservations Center,American Airlines 

Risk Management after September 11 

James M. Loy, Deputy Secretary, Department of Homeland Security 

EIGHTH PUBLIC HEARING 

Counterterrorism Policy 

Hart Senate Office Building,Washington, D.C. 

March 23–24, 2004 

Diplomacy 

The Honorable Madeleine K.Albright, former Secretary of State 

The Honorable Colin L. Powell, Secretary of State 

The Military 

The Honorable William S. Cohen, former Secretary of Defense 

The Honorable Donald H. Rumsfeld, Secretary of Defense 

Intelligence Policy 

The Honorable George J.Tenet, Director of Central Intelligence 
APPENDIX 445 

National Policy Coordination 

The Honorable Samuel R. Berger, former Assistant to the President for 

National Security Affairs 

Richard A. Clarke, former National Coordinator for Counterterrorism, 

National Security Council 

Richard L.Armitage, Deputy Secretary of State 

NINTH PUBLIC HEARING 

Hart Senate Office Building,Washington, D.C. 

April 8, 2004 

The Honorable Condoleezza Rice,Assistant to the President for 

National Security Affairs 

TENTH PUBLIC HEARING 

Law Enforcement and Intelligence


Hart Senate Office Building,Washington, D.C.


April 13–14, 2004


Law Enforcement, Counterterrorism, and Intelligence Collection in 

the United States Prior to 9/11 

The Honorable Louis J. Freeh, former Director, Federal Bureau of Investigation 

The Honorable Janet Reno, former Attorney General of the United States 

Threats and Responses in 2001 

Thomas J. Pickard, former Acting Director, Federal Bureau of Investigation 

Ambassador J. Cofer Black, former Director, Counterterrorism Center, 

Central Intelligence Agency 

The Honorable John Ashcroft,Attorney General of the United States 

The Performance of the Intelligence Community 

The Honorable George J.Tenet, Director of Central Intelligence 

Preventing Future Attacks Inside the United States 

John O. Brennan, Director,Terrorist Threat Integration Center, 

Central Intelligence Agency 

Lieutenant General Patrick M. Hughes,Assistant Secretary for Information 

Analysis, Department of Homeland Security 

John S. Pistole, Executive Assistant Director for Counterterrorism and 

Counterintelligence, Federal Bureau of Investigation 

James L. Pavitt, Deputy Director of Operations, Central Intelligence Agency 

FBI Leadership and Initiatives Post-9/11 

The Honorable Robert S. Mueller III, Director, Federal Bureau of Investigation 

Maureen Baginski, Executive Assistant Director for Intelligence, 

Federal Bureau of Investigation 
446 APPENDIX 

ELEVENTH PUBLIC HEARING 

Emergency Response


New School University, NewYork, N.Y.


May 18–19, 2004


Alan Reiss, former Director,World Trade Center, Port Authority of 

New York and New Jersey 

Joseph Morris, former Chief, Port Authority of New York and 

New Jersey Police Department 

Bernard B. Kerik, former Commissioner, NewYork Police Department 

ThomasVon Essen, former Commissioner, Fire Department of New York 

Richard Sheirer, former Director, NewYork City Office of 

Emergency Management 

Raymond W. Kelly, Commissioner, NewYork Police Department 

Nicholas Scoppetta, Commissioner, Fire Department of NewYork 

Joseph F. Bruno, Director, NewYork City Office of Emergency Management 

The Honorable Rudolph W. Giuliani, former Mayor, City of New York 

Dennis Smith,Author, Report from Ground Zero 

Jerome M. Hauer, former Commissioner, NewYork City Office of 

Emergency Management 

Edward P. Plaugher, Chief,Arlington County Fire Department 

The Honorable Michael R. Bloomberg, Mayor, City of New York 

The Honorable Thomas J. Ridge, Secretary of Homeland Security 

TWELFTH PUBLIC HEARING 

The 9/11 Plot and National Crisis Management 

National Transportation Safety Board Conference Center, 

Washington, D.C. 

June 16–17, 2004 

Al Qaeda 

Mary Deborah Doran, Special Agent, Federal Bureau of Investigation 

Patrick J. Fitzgerald, U.S.Attorney for the Northern District of Illinois 

CIA Officials 

Outline of the 9/11 Plot 

Jacqueline Maguire, Special Agent, Federal Bureau of Investigation


James N. Fitzgerald, Special Agent, Federal Bureau of Investigation


Adam B. Drucker, Supervisory Special Agent, Federal Bureau of Investigation


CIA Officials


Military Response on 9/11 

General Richard B. Myers, United States Air Force, Chairman, 

Joint Chiefs of Staff 
APPENDIX 447 

Admiral (select) Charles Joseph Leidig, United States Navy, 

Deputy Director for Operations, National Military Command Center 

General Ralph E. Eberhart, United States Air Force, Commander, 

North American Aerospace Defense Command (NORAD) and 

United States Northern Command 

Major General Larry Arnold, United States Air Force (retired), 

former Commander, Continental United States NORAD Region (CONR) 

FAA Response on 9/11 

Monte R. Belger, former Acting Deputy Administrator, Federal Aviation 

Administration 

Jeff Griffith, former Deputy Director,Air Traffic Control, 

Federal Aviation Administration 

John S.White, former Facility Manager,Air Traffic Control Systems 

Command Center, Federal Aviation Administration 

Benedict Sliney, Operations Manager, NewYork Terminal Radar Approach 

Control, Federal Aviation Administration 

NOTES 

For simplicity, we have adopted the following citation conventions in 

these endnotes. 

Dozens of government agencies and other entities provided the Commission with more than 2.5 million pages of documents and other materials, 

including more than 1,000 hours of audiotapes. In general, we cite documents and other materials by providing the agency or entity of origin, the 

type of document (e.g.,memo,email,report,or record),the author and recipient, the title (in quotes) or a description of the subject, and the date.We use 

the following abbreviations for the agencies and entities that produced the 

bulk of these documents: AAL—American Airlines; CIA—Central Intelligence Agency; DCI—Director of Central Intelligence; DHS—Department 

of Homeland Security;DOD—Department of Defense;DOJ—Department 

of Justice; DOS—Department of State; DOT—Department of Transportation; EPA—Environmental Protection Agency; FAA—Federal Aviation 

Administration; FBI—Federal Bureau of Investigation; FDNY—Fire 

Department of NewYork;GAO—General Accounting Office;INS—Immigration and Naturalization Service; NEADS—Northeast Air Defense Sector; NSA—National Security Agency; NSC—National Security Council; 

NTSB—National Transportation Safety Board; NYPD—New York Police 

Department;OEM—Office of Emergency Management,City of NewYork; 

PANYNJ or Port Authority—Port Authority of NewYork and New Jersey; 

PAPD—Port Authority Police Department; SEC—Securities and Exchange 

Commission; Treasury—Department of Treasury; TSA—Transportation 

Security Administration; UAL—United Air Lines; USSS—United States 

Secret Service. 

Interviews, meetings, briefings, and site visits conducted by Commissioners or by members of the Commission staff are cited,for example,as “George 

Tenet interview (Jan. 22, 2004).”Testimony by witnesses at one of the Com449 
450 NOTES 

mission’s 12 public hearings is cited as “Condoleezza Rice testimony, Apr. 8, 

2004.”Written statements for the record provided by witnesses at one of our 

public hearings are cited as “Thomas Ridge prepared statement, May 19, 

2004.” 

At the request of intelligence community agencies (including the FBI), 

we use the first name and last initial, only the first name, or in a few instances 

an alias or title when referring to working-level employees in those agencies. 

At the request of several intelligence agencies, we cite most reports from the 

CIA and other intelligence agencies generically as “Intelligence report,” followed by a description of the subject and date. In a few instances in which 

we were given access to highly sensitive documents or information, we cite 

generically to documents or information provided to the Commission. 

Our investigation built on the work of many others, including the Joint 

Inquiry of the Senate Select Committee on Intelligence and the House Permanent Select Committee on Intelligence into Intelligence Community 

Activities Before and After theTerrorist Attacks of September 11,2001,which 

we refer to as the “Joint Inquiry.”We cite as “Joint Inquiry report,Dec.2002” 

the Report of the U.S. Senate Select Committee on Intelligence and U.S. 

House Permanent Select Committee on Intelligence, S. Rep. No. 107-351, 

H.R. Rep. No. 107-792, 107th Cong., 2d sess. (2002), indicating “classified 

version” where appropriate.Testimony presented during hearings conducted 

by the Joint Inquiry is cited as “Joint Inquiry testimony of GeorgeTenet,Oct. 

17, 2002,” indicating “closed hearing” where appropriate.We cite interviews 

conducted by the Joint Inquiry staff as “Joint Inquiry interview of Cofer 

Black,” with the date of the interview. 

Another major source for our investigation were the thousands of interviews conducted by the Federal Bureau of Investigation during its investigation of the 9/11 attacks, which it refers to as “Penttbom.” FBI agents write 

up their interviews on forms called 302s, which we cite as “FBI report of 

investigation, interview of John Smith, Oct. 4, 2001,” using the date of the 

interview.We cite interviews conducted by other agencies by agency name 

and date of the interview; for example, an interview conducted by the 

Department of Justice Office of Inspector General is cited as “DOJ Inspector General interview of Mary Jones, July 9, 2002.” 
NOTES TO CHAPTER 1 451 

1 “We Have Some Planes” 

1. No physical, documentary, or analytical evidence provides a convincing explanation of why Atta and Omari 

drove to Portland, Maine, from Boston on the morning of September 10, only to return to Logan on Flight 5930 

on the morning of September 11.However,Atta reacted negatively when informed in Portland that he would have 

to check in again in Boston. Michael Touhey interview (May 27, 2004).Whatever their reason, the Portland Jetport was the nearest airport to Boston with a 9/11 flight that would have arrived at Logan in time for the passengers to transfer to American Airlines Flight 11,which had a scheduled departure time of 7:45 A.M. See Tom Kinton 

interview (Nov. 6, 2003); Portland International Jetport site visit (Aug. 18, 2003). 

Like the other two airports used by the 9/11 hijackers (Newark Liberty International Airport and Washington Dulles International Airport),Boston’s Logan International Airport was a “Category X” airport:i.e.,among the 

largest facilities liable to highest threat,and generally subject to greater security requirements.See FAA report,“Civil 

Aviation Security Reference Handbook,”May 1999,pp.117–118.Though Logan was selected for two of the hijackings (as were both American and United Airlines), we found no evidence that the terrorists targeted particular airports or airlines. Nothing stands out about any of them with respect to the only security layer that was relevant to 

the actual hijackings: checkpoint screening. See FAA briefing materials, “Assessment and Testing Data for BOS, 

EWR, and IAD,” Oct. 24, 2001. Despite security problems at Logan (see, e.g., two local Fox 25 television investigative reports in February and April 2001, and an email in August 2001 from a former FAA special agent to the 

agency’s leadership regarding his concerns about lax security at the airport), no evidence suggests that such issues 

entered into the terrorists’ targeting: they simply booked heavily fueled east-to-west transcontinental flights of the 

large Boeing aircraft they trained to fly that were scheduled to take off at nearly the same time. See Matt Carroll, 

“Fighting Terror Sense of Alarm;Airlines Foiled Police Logan Probe,” Boston Globe, Oct. 17, 2001, p. B1. 

2. CAPPS was an FAA-approved automated system run by the airlines that scored each passenger’s profile to 

identify those who might pose a threat to civil aviation.The system also chose passengers at random to receive additional security scrutiny.Ten out of the 19 hijackers (including 9 out of 10 on the two American Airlines flights) 

were identified via the CAPPS system.According to the procedures in place on 9/11, in addition to those flagged 

by the CAPPS algorithm,American’s ticket agents were to mark as “selectees” those passengers who did not provide correct responses to the required security questions, failed to show proper identification, or met other criteria.See FAA report,“Air Carrier Standard Security Program,”May 2001,pp.75–76;FAA record of interview,Donna 

Thompson,Sept.23,2001;Chuck Severance interview (Apr.15,2004);Jim Dillon interview (Apr.15,2004);Diane 

Graney interview (Apr. 16, 2004). It appears that Atta was selected at random. See Al Hickson briefing (June 8, 

2004). 

3.The call was placed from a pay phone in Terminal C (between the screening checkpoint and United 175’s 

boarding gate).We presume Shehhi made the call, but we cannot be sure. Logan International Airport site visit 

(Aug. 15, 2003); see also FBI response to Commission briefing request no. 6, undated (topic 11). 

4. Flight 11 pushed back from Gate 32 in Terminal B at 7:40. See AAL response to the Commission’s February 3, 2004, requests, Mar. 15, 2004. 

5. See UAL letter,“Flight 175—11Sep01 Passenger ACI Check-in History,” July 11, 2002. Customer service 

representative Gail Jawahir recalled that her encounter with the Ghamdis occurred at “shortly before 7 A.M.,” and 

when shown photos of the hijackers, she indicated that Mohand al Shehri resembled one of the two she checked 

in (suggesting they were Banihammad and Shehri). However, she also recalled that the men had the same last name 

and had assigned seats on row 9 (i.e., the Ghamdis), and that account has been adopted here. In either case, she 

almost certainly was dealing with one set of the Flight 175 hijackers. See FBI reports of investigation, interviews 

of Gail Jawahir, Sept. 21, 2001; Sept. 28, 2001. Even had the hijackers been unable to understand and answer the 

two standard security questions,the only consequence would have been the screening of their carry-on and checked 

bags for explosives. See FAA report,“Air Carrier Standard Security Program,” May 2001, p. 76. 

6. For Flight 11, two checkpoints provided access to the gate.The second was opened at 7:15 A.M. The FAA 

conducted many screener evaluations between September 11,1999,and September 11,2001.At the primary checkpoints, in aggregate, screeners met or exceeded the average for overall, physical search, and X-ray detection, while 

falling below the norm for metal detection. No FAA Special Assessments (by “red teams”) were done at Logan 

security checkpoints during the two years prior to September 11, 2001. See FAA briefing materials,“Assessment 

and Testing Data for BOS, EWR, and IAD,” Oct. 24, 2001. 

7. See Air Transport Association/Regional Airlines Association (ATA/RAA) report,“Air Carriers Checkpoint 

Operations Guide,”Aug. 1999; FAA report,“Air Carrier Standard Security Program,”May 2001,appendix VI. 

8. Mary Carol Turano interview (Mar. 11, 2004); FBI reports of investigation, interview of Nilda Cora, Oct. 4, 

2001; interview of William Thomas, Sept. 14, 2001; interview of Jennifer Gore, Sept. 12, 2001; interview of Claudia Richey, Sept. 15, 2001; interview of Rosarito Rivera, Sept. 25, 2001. 

9. See TSA report,“Selectee Status of September 11th Hijackers,” undated. For boarding and seating information, see AAL record, SABRE information on Flight 11, Sept. 11, 2001.These boarding times from the American 

system are approximate only; for Flight 11, they indicated that some passengers “boarded” after the aircraft had 

pushed back from the gate. See AAL response to the Commission’s February 3, 2004, requests, Mar. 15, 2004. 
452 NOTES TO CHAPTER 1 

10. See TSA report,“Selectee Status of September 11th Hijackers,” undated;see also UAL letter,“Flight 175— 

11 Sep01 Passenger ACI Check-in History,” July 11, 2002. 

11.The Hazmis checked in at 7:29; the airline has not yet been able to confirm the time of Hanjour’s checkin. However, it had to have taken place by 7:35, when he appears on the checkpoint videotape. See AAL record, 

SABRE information for Flight 77, Sept. 11, 2001;AAL response to the Commission’s February 3, 2004, requests, 

Mar. 15, 2004;Metropolitan Washington Airports Authority videotape,Dulles main terminal checkpoints, Sept. 11, 

2001. 

12. See TSA report,“Selectee Status of September 11th Hijackers,” undated;see also FAA report,“Selectee List 

AALA #77,” undated; FBI report of investigation, interview of Vaughn Allex, Sept. 12, 2001;Vaughn Allex interview (July 13, 2004). 

13.The FAA conducted many screener evaluations at Dulles between September 11, 1999, and September 11, 

2001.While the test results for physical search exceeded the national average, both the metal detector and X-ray 

results were below average. See FAA briefing materials,“Assessment and Testing Data for BOS, EWR, and IAD,” 

Oct. 24, 2001. 

14. Metropolitan Washington Airports Authority videotape, Dulles main terminal checkpoints, Sept. 11, 2001; 

see also Tim Jackson interview (Apr. 12, 2004). 

15. Metropolitan Washington Airports Authority videotape, Dulles main terminal checkpoints, Sept. 11, 2001; 

see also Tim Jackson interview (Apr. 12, 2004). 

16. For investigation findings, see FAA report, “American Airlines Flight #77: Hijacking and Crash into the 

Pentagon, Sept. 11, 2001,” undated. For screener evaluations, see Tim Jackson interview (Apr. 12, 2004). 

17.See AAL record,SABRE information for Flight 77,Sept.11,2001;AAL response to the Commission’s February 3, 2004, requests, Mar. 15, 2004. 

18. UAL record, Flight 93 EWR bag loading status, Sept. 11, 2001; UAL record, Flight 93 EWR ACI passenger history, Sept. 11, 2001; UAL record, Flight 93 EWR full bag history, Sept. 11, 2001;TSA report,“Selectee Status of September 11th Hijackers,” undated; FBI report,“The Final 24 Hours,” Dec. 8, 2003. 

19.The FAA conducted many screener evaluations at Newark between September 11, 1999, and September 

11, 2001. Detection rates for metal detection, physical searches, and X-rays all met or exceeded the national averages. See FAA briefing materials,“Assessment and Testing Data for BOS, EWR,and IAD,” Oct. 24, 2001; see also 

FAA report,“United Airlines Flight 93, September 11, 2001, Executive Report,” Jan. 30, 2002. 

20. UAL record, Flight 93 EWR ACI passenger history, Sept. 11, 2001; see also FBI report, “The Final 24 

Hours,” Dec. 8, 2003. 

21.While Flights 11 and 77 were at or slightly above the average number of passengers for the respective flights 

that summer, Flights 175 and 93 were well below their averages.We found no evidence to indicate that the hijackers manipulated the passenger loads on the aircraft they hijacked. Financial records did not reveal the purchase of 

any tickets beyond those the hijackers used for themselves. See FBI response to Commission briefing request no. 

6,undated (topic 8);AAL report,“Average Load Factor by Day-of-Week,”undated (for Flights 11 and 77 from June 

11, 2001,to Sept. 9, 2001);AAL response to the Commission’s supplemental document requests,Jan. 20, 2004;UAL 

report, Flight 175 BOS-LAX Load Factors, undated (from June 1, 2001, to Sept. 11, 2001); UAL report,“Explanation of Load Factors,” undated. 

22. See AAL response to the Commission’s February 3, 2004, requests, Mar. 15, 2004; AAL record, Dispatch 

Environmental Control/Weekly Flight Summary for Flight 11, Sept. 11, 2001;AAL report,“Flight Attendant Jump 

Seat Locations During Takeoff And Flight Attendant Typical Cabin Positions During Start of Cabin Service,” 

undated;AAL report,“Passenger Name List, Flight 11/September 11,” undated. 

23. Commission analysis of NTSB and FAA air traffic control and radar data. See AAL record, Dispatch Environmental Control/Weekly Flight Summary for Flight 11,Sept.11,2001;NTSB report,“Flight Path Study—American Airlines Flight 11,” Feb. 19, 2002; Bill Halleck and Peggy Houck interview (Jan. 8, 2004).The initial service 

assignments for flight attendants on American 11 would have placed Karen Martin and Bobbi Arestegui in first 

class;Sara Low and Jean Roger in business class;Dianne Snyder in the midcabin galley;Betty Ong and Amy Sweeney 

in coach; and Karen Nicosia in the aft galley. Jeffrey Collman would have been assigned to work in coach, but to 

assist in first class if needed. See AAL report, “Flight Attendant Jump Seat Locations During Takeoff And Flight 

Attendant Typical Cabin Positions During Start of Cabin Service,” undated; Bob Jordan briefing (Nov. 20, 2003). 

24. NTSB report,Air Traffic Control Recording—American Airlines Flight 11, Dec. 21, 2001; NTSB report, 

Air Traffic Control Recording—United Airlines Flight 175, Dec. 21, 2001. Given that the cockpit crew of American 11 had been acknowledging all previous instructions from air traffic control that morning within a matter of 

seconds, and that when the first reporting of the hijacking was received a short time later (the 8:19 call from Betty 

Ong) a number of actions had already been taken by the hijackers, it is most likely that the hijacking occurred at 

8:14 A.M. 

25.An early draft of an executive summary prepared by FAA security staff for the agency’s leadership referred 

to an alleged report of a shooting aboard Flight 11.We believe this report was erroneous for a number of reasons— 

there is no evidence that the hijackers purchased firearms, use of a gun would be inconsistent with the otherwise 
NOTES TO CHAPTER 1 453 

common tactics employed by the hijackers, the alleged shooting victim was seated where witness accounts place 

the stabbing victim (9B), and, most important, neither Betty Ong nor Amy Sweeney, the only two people who 

communicated to the ground from aboard the aircraft, reported the presence of a gun or a shooting. Both reported 

knives and stabbings.AAL transcript, telephone call from Betty Ong to Nydia Gonzalez, Sept. 11, 2001;AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001;AAL transcript, telephone call from 

Nancy Wyatt to Ray Howland, Sept. 11, 2001;Michael Woodward interview (Jan. 25, 2004).The General Accounting Office looked into the gun story and was unable to corroborate it. GAO report, summary of briefing re investigation,Aug. 30, 2002. 

26. Craig Marquis interview (Nov. 19, 2003); Michael Woodward interview (Jan. 25, 2004); Jim Dillon interview (Apr. 15, 2004). See also AAL transcript, telephone call from Betty Ong to Nydia Gonzalez, Sept. 11, 2001. 

At the time of the hijacking,American Airlines flight attendants all carried cockpit keys on their person. See Craig 

Marquis, Craig Parfitt, Joe Bertapelle, and Mike Mulcahy interview (Nov. 19, 2003). 

27.AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001; Obituary,“Daniel 

Lewin,” Washington Post, Sept. 22, 2001, p. B7. 

28. AAL transcript, telephone call from Betty Ong to Nydia Gonzalez, Sept. 11, 2001; AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001. Regarding the claim of a bomb, see Michael 

Woodward interview (Jan. 25, 2004). 

29. Calls to American’s reservations office are routed to the first open line at one of several facilities, among 

them the center in Cary, N.C. See Nydia Gonzalez interview (Nov. 19, 2003). On standard emergency training, 

see FAA report,“Air Carrier Standard Security Program,” May 2001, pp. 139j–139o; Don Dillman briefing (Nov. 

18, 2003);Bob Jordan briefing (Nov. 20, 2003).The call from Ong was received initially byVanessa Minter and then 

taken over by Winston Sadler; realizing the urgency of the situation, he pushed an emergency button that simultaneously initiated a tape recording of the call and sent an alarm notifying Nydia Gonzalez, a supervisor, to pick 

up on the line. Gonzalez was paged to respond to the alarm and joined the call a short time later. Only the first 

four minutes of the phone call between Ong and the reservations center (Minter,Sadler,and Gonzalez) was recorded 

because of the time limit on the recently installed system. See Nydia Gonzalez interview (Nov. 19, 2003); Nydia 

Gonzalez testimony, Jan. 27, 2004. 

30.AAL transcript, telephone call from Betty Ong to Nydia Gonzalez, Sept. 11, 2001. 

31. See Nydia Gonzalez interview (Nov. 19, 2003); Craig Marquis interviews (Nov. 19, 2003;Apr. 26, 2004); 

AAL record, Dispatch Environmental Control/Weekly Flight Summary for Flight 11, Sept. 11, 2001; AAL transcript, telephone call from Bill Halleck to BOS ATC, Sept. 11, 2001.The Air Carrier Standard Security Program 

required airlines to immediately notify the FAA and FBI upon receiving information that an act or suspected act 

of airplane piracy was being committed. 

32. See FAA recording, Boston Air Route Traffic Control Center, position 46R,at 8:25 A.M.;Air Traffic Control Recording—American Airlines Flight 11,Dec.21,2001.Starting at 8:22,Amy Sweeney attempted by airphone 

to contact the American Airlines flight services office at Logan, which managed the scheduling and operation of 

flight attendants. Sweeney’s first attempt failed, as did a second at 8:24.When she got through to Nunez, the latter 

thought she had reported her flight number as 12.Michael Woodward,supervisor at the Boston office, hearing that 

a problem had been reported aboard an American airplane, went to American’s gate area at Logan with his colleague Beth Williams.Woodward noted that the morning bank of flights had all departed Boston and the gate area 

was quiet. He further realized that Flight 12 had not even departed yet, so he and Williams returned to the office 

to try to clarify the situation. See FBI report,“American Airlines Airphone Usage,” Sept. 20, 2001; Michael Woodward interview (Jan.25,2004).The phone call between Sweeney andWoodward lasted about 12 minutes (8:32–8:44) 

and was not taped.See AAL email,Woodward to Schmidt,“Flight 11 Account of events,”Sept.19,2001;AAL notes, 

Michael Woodward handwritten notes, Sept. 11, 2001; FBI report of investigation, interview of Michael Woodward, Sept. 13, 2001;AAL report, interview of Michael Woodward, Sept. 11, 2001;AAL transcript, telephone call 

from Nancy Wyatt to Ray Howland, Sept. 11, 2001. 

33. See AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001; NTSB report, 

“Flight Path Study—American Airlines Flight 11,” Feb. 19, 2002.AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001;AAL transcript, telephone call from Nancy Wyatt to Ray Howland, Sept. 

11, 2001. 

34. Michael Woodward interview (Jan. 25, 2004). 

35.AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001; Michael Woodward 

interview (Jan. 25, 2004);AAL, Michael Woodward notes, Sept. 11, 2001.Also at this time American Airlines completed its “lockout” procedure for Flight 11,which restricted access to information about a hijacked flight in accordance with the Air Carrier Standard Security program. See FAA report,“Air Carrier Standard Security Program,” 

May 2001, p. 110. 

36.AAL transcript,telephone call from NancyWyatt to Ray Howland,Sept.11,2001;MichaelWoodward interview (Jan. 25, 2004). 

37.AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001. 
454 NOTES TO CHAPTER 1 

38. Ibid.; Michael Woodward interview (Jan. 25, 2004). 

39. NTSB report,“Flight Path Study—American Airlines Flight 11,” Feb. 19, 2002. 

40.The 56 passengers represented a load factor of 33.33 percent of the airplane’s seating capacity of 168, below 

the 49.22 percent for Flight 175 on Tuesdays in the three-month period prior to September 11, 2001. See UAL 

report, Flight 175 BOS-LAX Load Factors, undated (from June 1, 2001, to Sept. 11, 2001). Nine passengers holding reservations for Flight 175 did not show for the flight.They were interviewed and cleared by the FBI.FAA report, 

“Executive Summary,” Sept. 12, 2001; FAA report,“Executive Summary, Chronology of a Multiple Hijacking Crisis, September 11, 2001,” Sept. 17, 2001; UAL record, Flight 175 ACARS report, Sept. 11, 2001; UAL record, Flight 

175 Flight Data Recap, Sept. 11, 2001. 

41.FAA report,“Executive Summary,”Sept.12,2001;FAA report,“Executive Summary,Chronology of a Multiple Hijacking Crisis,September 11,2001,”Sept.17,2001;NTSB report,“Flight Path Study—United Airlines 175,” 

Feb.19,2002;NTSB report,AirTraffic Control Recording—United Airlines Flight 175,Dec.21,2001.At or around 

this time,flight attendants Kathryn Laborie and Alfred Marchand would have begun cabin service in first class;with 

Amy King and Robert Fangman in business class;and with Michael Tarrou,Amy Jarret,and Alicia Titus in economy class. See UAL report,“Flight 175 Flight Attendant Positions/Jumpseats,” undated. United flight attendants, 

unlike those at American, did not carry cockpit keys. Instead, such keys were stowed in the cabin—on Flight 175, 

in the overhead bin above seats 1A and 1B in first class. See Don Dillman briefing (Nov. 18, 2003); Bob Jordan 

briefing (Nov. 20, 2003). 

42.Asked by air traffic controllers at 8:37 to look for an American Airlines 767 (Flight 11),United 175 reported 

spotting the aircraft at 8:38.At 8:41,the flight crew reported having “heard a suspicious transmission” from another 

aircraft shortly after takeoff,“like someone keyed the mike and said everyone stay in your seats.” See NTSB report, 

Air Traffic Control Recording—United Airlines Flight 175, Dec. 21, 2001. 

43. See Marc Policastro interview (Nov. 21, 2003); FBI reports of investigation, interview of Lee Hanson, Sept. 

11, 2001; interview of Marc Policastro, Sept. 11, 2001; interview of Louise Sweeney, Sept. 28, 2001; interview of 

Ronald May, Sept. 11, 2001. On both American 11 and United 175, Boeing 767 double-aisled aircraft, the hijackers arrayed themselves similarly: two seated in first class close to the cockpit door, the pilot hijacker seated close 

behind them, and at least one other hijacker seated close behind the pilot hijacker. Hijackers were seated next to 

both the left and right aisles. On American 77 and United 93, Boeing 757 single-aisle aircraft, the pilot hijacker sat 

in the first row, closest to the cockpit door. See FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, 

pp. 67-69;AAL schematics for Flight 11 and Flight 77; UAL schematics for Flight 175 and Flight 93. 

44. NTSB report,“Flight Path Study—United Airlines 175,” Feb. 19, 2002; NTSB report,Air Traffic Control 

Recording—United Airlines Flight 175, Dec. 21, 2001. 

45. See FBI report of investigation, interview of Lee Hanson, Sept. 11, 2001. 

46. Flight crew on board UAL aircraft could contact the United office in San Francisco (SAMC) simply by 

dialing *349 on an airphone. See FBI report of investigation, interview of David Price, Jan. 24, 2002.At some point 

before 9:00, SAMC notified United’s headquarters of the emergency call from the flight attendant. See Marc Policastro interview (Nov.21,2003);FBI report of investigation,interview of Marc Policastro,Sept.11,2001;Rich Miles 

interiew (Nov. 21, 2003). 

47. NTSB report,“Flight Path Study—United Airlines 175,” Feb. 19, 2002. 

48. See FBI reports of investigation, interview of Julie Sweeney, Oct. 2, 2001; interview of Louise Sweeney, 

Sept. 28, 2001. 

49. See FBI report of investigation, interview of Lee Hanson, Sept. 11, 2001. 

50. See ibid.; interview of Louise Sweeney, Sept. 28, 2001. 

51. NTSB report,“Flight Path Study—United Airlines 175,” Feb. 19, 2002. 

52. AAL report, “Flight Attendant Jump Seat Locations During Takeoff And Flight Attendant Typical Cabin 

Positions During Start of Cabin Service,” undated;AAL email,Young to Clark,“Flight Crews,” Sept. 12, 2001;AAL 

record, Dispatch Environmental Control/Weekly Flight Summary for Flight 11, Sept. 11, 2001. 

53.AAL record, System Operations Command Center (SOCC) log, Sept. 11, 2001, p. 2; NTSB report,“Flight 

Path Study—American Airlines Flight 77,” Feb. 19, 2002. Flight attendant Renee May would likely have started 

working in the first-class galley; Michele Heidenberger would have been in the aft galley; Jennifer Lewis would 

have been in first class; and Kenneth Lewis would have been in the main cabin. On cabin service, see AAL report, 

“Flight Attendant Jump Seat Locations During Takeoff And Flight Attendant Typical Cabin Positions During Start 

of Cabin Service,” undated. For cruising altitude, see NTSB report,“Flight Path Study—American Airlines Flight 

77,” Feb. 19, 2002. On events in the cabin, see FAA recording, Indianapolis Air Traffic Control Center, position 

HNN R, Sept. 11, 2001; FBI report of investigation, interview of Theodore Olson, Sept. 11, 2001; FBI report of 

investigation, interview of Ronald and Nancy May, Sept. 12, 2001; AAL record, Dispatch Environmental 

Control/Weekly Flight Summary for Flight 11, Sept. 11, 2001. 

54.Air traffic control notified American’s headquarters of the problem,and the airline began attempts to contact the flight by 8:59 via ACARS. See NTSB report,“Flight Path Study—American Airlines Flight 77,” Feb. 19, 

2002.On American 11,the transponder signal was turned off at 8:21;on United 175,the code was changed at 8:47; 

on American 77, the signal was turned off at 8:56; and on United 93, the signal was turned off at 9:41. See FAA 

report,“Summary of AirTraffic Hijack Events:September 11,2001,”Sept.17,2001;Richard Byard interview (Sept. 
NOTES TO CHAPTER 1 455 

24, 2003);Linda Povinelli interview (Sept. 24, 2003);see also NTSB report,Air Traffic Control Recording—American Airlines Flight 77, Dec. 21, 2001;AAL record, Dispatch Environmental Control/Weekly Flight Summary for 

Flight 11, Sept. 11, 2001. 

55. Gerard Arpey interview (Jan. 8, 2004); LarryWansley interview (Jan. 8, 2004);AAL record, System Operations Command Center (SOCC) log, Sept. 11, 2001. 

56. FBI report,“American Airlines Airphone Usage,” Sept. 20, 2001; FBI report of investigation, interview of 

Ronald and Nancy May, Sept. 12, 2001. 

57.The records available for the phone calls from American 77 do not allow for a determination of which of 

four “connected calls to unknown numbers” represent the two between Barbara and Ted Olson, although the FBI 

and DOJ believe that all four represent communications between Barbara Olson and her husband’s office (all family members of the Flight 77 passengers and crew were canvassed to see if they had received any phone calls from 

the hijacked flight, and only Renee May’s parents and Ted Olson indicated that they had received such calls).The 

four calls were at 9:15:34 for 1 minute, 42 seconds; 9:20:15 for 4 minutes, 34 seconds; 9:25:48 for 2 minutes, 34 

seconds; and 9:30:56 for 4 minutes, 20 seconds. FBI report,“American Airlines Airphone Usage,” Sept. 20, 2001; 

FBI report of investigation, interview of Theodore Olson, Sept. 11, 2001; FBI report of investigation, interview of 

Helen Voss, Sept. 14, 2001;AAL response to the Commission’s supplemental document request, Jan. 20, 2004. 

58. FBI report,“American Airlines Airphone Usage,” Sept. 20, 2001; FBI report of investigation, interview of 

Theodore Olson, Sept. 11, 2001. 

59. See FAA report,“Report of Aircraft Accident,” Nov. 13, 2001; John Hendershot interview (Dec. 22, 2003); 

FAA report, “Summary of Air Traffic Hijack Events: September 11, 2001,” Sept. 17, 2001; NTSB report, “Flight 

Path Study—American Airlines Flight 77,” Feb. 19, 2002; Commission analysis of radar data. 

60.See FAA report,“Summary of Air Traffic Hijack Events:September 11,2001,”Sept.17,2001;NTSB report, 

“Flight Path Study—American Airlines Flight 77,” Feb. 19, 2002; FAA report,“Report of Aircraft Accident,” Nov. 

13, 2001. 

61. See NTSB report,“Flight Path Study—American Airlines Flight 77,” Feb. 19, 2002;TSA report,“Criminal Acts Against Civil Aviation for 2001,”Aug. 20, 2002, p. 41. 

62.The flight attendant assignments and seating included Chief Flight Attendant Deborah Welsh (first class, 

seat J1 at takeoff); Sandra Bradshaw (coach, seat J5);Wanda Green (first class, seat J4); Lorraine Bay (coach, seat J3); 

and CeeCee Lyles (coach, seat J6). See UAL response to Commission questions for the record,Apr. 5, 2004; FAA 

report,“Chronology of the September 11 Attacks and Subsequent Events Through October 24, 2001,” undated; 

UAL records, copies of electronic boarding passes for Flight 93, Sept. 11, 2001;BobVarcadipane interview (May 4, 

2004); Newark Tower briefing (May 4, 2004). 

63. Although the flight schedule indicates an 8:00 A.M. “departure,” this was the time the plane left the gate 

area.Taxiing from the gate to the runway normally took about 15 minutes. Bob Varcadipane interview (May 4, 

2004); Newark Tower briefing (May 4, 2004). 

64. Commission analysis of FAA air traffic control data. On the FAA’s awareness of multiple hijackings, see 

AAL transcript, telephone call from Nydia Gonzalez to Craig Marquis, Sept. 11, 2001; Craig Marquis interview 

(Nov.19,2003);AAL record,System Operations Command Center (SOCC) log,Sept.11,2001;UAL System Operations Control briefing (Nov. 20, 2003); Rich Miles interview (Nov. 21, 2003); UAL report, “Timeline: 

Dispatch/SMFDO Activities—Terrorist Crisis,” undated. 

65.FAA audio file,Boston Center,position 46R,8:24:38 and 8:24:56;Peter Zalewski interview (Sept.23,2003). 

66. On September 6, 1970, members of the Popular Front for the Liberation of Palestine hijacked a Pan American Boeing 747,a TWA Boeing 707,and a Swissair DC-8. On September 9,a British airliner was hijacked as well. 

An attempt to hijack an Israeli airliner was thwarted.The Pan American plane landed in Cairo and was blown up 

after its passengers were released.The other three aircraft were flown to Dawson Field, near Amman, Jordan; the 

passengers were held captive, and the planes were destroyed.The international hijacking crisis turned into a civil 

war, as the Jordanian government used force to restore its control of the country. See FAA report, Civil Aviation 

Reference Handbook, May 1999, appendix D. 

The FAA knew or strongly suspected that Flight 11 was a hijacking 11 minutes after it was taken over; Flight 

175, 9 minutes after it was taken over.There is no evidence to indicate that the FAA recognized Flight 77 as a 

hijacking until it crashed into the Pentagon. 

67.FAA audio file,Herndon Command Center, line 5114, 9:07:13;FAA audio file,Herndon Command Center, position 15, 9:19.At 9:07,Boston Air Traffic Control Center recommended to the FAA Command Center that 

a cockpit warning be sent to the pilots of all commercial aircraft to secure their cockpits.While Boston Center sent 

out such warnings to the commercial flights in its sector, we could find no evidence that a nationwide warning 

was issued by the ATC system. 

68. Ellen King interview (Apr. 5, 2004). FAA air traffic control tapes indicate that at 9:19 the FAA Air Traffic 

Control System Command Center in Herndon ordered controllers to send a cockpit warning to Delta 1989 

because, like American 11 and United 175, it was a transcontinental flight departing Boston’s Logan Airport. 

69.For American Airlines’response,see AAL briefing (Apr.26,2004).For Ballinger’s warnings,see Ed Ballinger 

interview (Apr. 14, 2004). A companywide order for dispatchers to warn cockpits was not issued until 9:21. See 

UAL report, “Timeline: Dispatch/SMFDO Activities—Terrorist Crisis,” undated. While one of Ballinger’s col-
456 NOTES TO CHAPTER 1 

leagues assisted him,Ballinger remained responsible for multiple flights. See Ed Ballinger interview (Apr. 14, 2004). 

American Airlines’policy called for the flight dispatcher to manage only the hijacked flight,relieving him of responsibilities for all other flights.On American Airlines’ policy,see Craig Marquis,Craig Parfitt,Joe Bertapelle,and Mike 

Mulcahy interview (Nov. 19, 2003). United Airlines had no such “isolation” policy. UAL System Operations Control briefing (Nov. 20, 2003). 

70. On FDR, see NTSB report,“Specialist’s Factual Report of Investigation—Digital Flight Data Recorder” 

for United Airlines Flight 93, Feb. 15, 2002; on CVR, see FBI report,“CVR from UA Flight #93,” Dec. 4, 2003; 

Commission review of Aircraft Communication and Reporting System (ACARS) messages sent to and from Flight 

93 (which indicate time of message transmission and receipt); see UAL record, Ed Ballinger ACARS log, Sept. 11, 

2001. At 9:22, after learning of the events at the World Trade Center, Melody Homer, the wife of co-pilot Leroy 

Homer,had an ACARS message sent to her husband in the cockpit asking if he was okay. See UAL record,ACARS 

message, Sept. 11, 2001. 

71. On FDR, see NTSB report,“Specialist’s Factual Report of Investigation—Digital Flight Data Recorder” 

for United Airlines Flight 93, Feb. 15, 2002; on CVR, see FBI report,“CVR from UA Flight #93,” Dec. 4, 2003; 

FAA report,“Summary of Air Traffic Hijack Events: September 11, 2001,” Sept. 17, 2001; NTSB report,Air Traffic Control Recording—United Airlines Flight 93, Dec. 21, 2001. 

72.The 37 passengers represented a load factor of 20.33 percent of the plane’s seating capacity of 182, considerably below the 52.09 percent for Flight 93 on Tuesdays in the three-month period prior to September 11 (June 

11–September 4,2001).See UAL report,Flight 93 EWR-SFO load factors,undated.Five passengers holding reservations for Flight 93 did not show for the flight.All five were interviewed and cleared by the FBI.FBI report,“Flight 

#93 ‘No Show’ Passengers from 9/11/01,” Sept. 18, 2001. 

73. INS record,Withdrawal of Application for Admission for Mohamed al Kahtani,Aug. 4, 2001. 

74. See FAA regulations,Admission to flight deck, 14 C.F.R. § 121.547 (2001); UAL records, copies of boarding passes for United 93,Sept.11,2001.One passenger reported that ten first-class passengers were aboard the flight. 

If that number is accurate, it would include the four hijackers. FBI report of investigation, interview of Lisa Jefferson,Sept.11,2001;UAL record,Flight 93 passenger manifest,Sept.11,2001.All but one of the six passengers seated 

in the first-class cabin communicated with the ground during the flight, and none mentioned anyone from their 

cabin having gone into the cockpit before the hijacking.Moreover,it is unlikely that the highly regarded and experienced pilot and co-pilot of Flight 93 would have allowed an observer into the cockpit before or after takeoff who 

had not obtained the proper permission. See UAL records, personnel files of Flight 93 pilots. For jumpseat information,see UAL record,Weight and Balance Information for Flight 93 and Flight 175, Sept. 11, 2001;AAL records, 

Dispatch Environmental Control/Weekly Flight Summary for Flight 11 and Flight 77, Sept. 11, 2001. 

75. Like Atta on Flight 11, Jarrah apparently did not know how to operate the communication radios; thus his 

attempts to communicate with the passengers were broadcast on the ATC channel. See FBI report,“CVR from 

UA Flight #93,” Dec. 4, 2003.Also, by 9:32 FAA notified United’s headquarters that the flight was not responding 

to radio calls.According to United, the flight’s nonresponse and its turn to the east led the airline to believe by 9:36 

that the plane was hijacked. See Rich Miles interview (Nov. 21, 2003); UAL report, “United dispatch SMFDO 

activities—terrorist crisis,” Sept. 11, 2001. 

76. In accordance with FAA regulations, United 93’s cockpit voice recorder recorded the last 31 minutes of 

sounds from the cockpit via microphones in the pilots’ headsets, as well as in the overhead panel of the flight deck. 

This is the only recorder from the four hijacked airplanes to survive the impact and ensuing fire.The CVRs and 

FDRs from American 11 and United 175 were not found,and the CVR from American Flight 77 was badly burned 

and not recoverable. See FBI report,“CVR from UA Flight #93,”Dec. 4, 2003;see also FAA regulations, 14 C.F.R. 

§§ 25.1457, 91.609, 91.1045, 121.359; Flight 93 CVR data. A transcript of the CVR recording was prepared by 

the NTSB and the FBI. 

77.All calls placed on airphones were from the rear of the aircraft.There was one airphone installed in each 

row of seats on both sides of the aisle.The airphone system was capable of transmitting only eight calls at any one 

time. See FBI report of investigation, airphone records for flights UAL 93 and UAL 175 on Sept. 11, 2001, Sept. 

18, 2001. 

78.FAA audio file,Cleveland Center, position Lorain Radar;Flight 93 CVR data;FBI report,“CVR from UA 

Flight #93,” Dec. 4, 2003. 

79. FBI reports of investigation, interviews of recipients of calls from Todd Beamer, Sept. 11, 2001, through 

June 11, 2002; FBI reports of investigation, interviews of recipients of calls from Sandy Bradshaw, Sept. 11, 2001, 

through Oct. 4, 2001.Text messages warning the cockpit of Flight 93 were sent to the aircraft by Ed Ballinger at 

9:24. See UAL record, Ed Ballinger’s ACARS log, Sept. 11, 2001. 

80.We have relied mainly on the record of FBI interviews with the people who received calls.The FBI interviews were conducted while memories were still fresh and were less likely to have been affected by reading the 

accounts of others or hearing stories in the media. In some cases we have conducted our own interviews to supplement or verify the record. See FBI reports of investigation, interviews of recipients of calls from Todd Beamer, 

Mark Bingham,Sandy Bradshaw,Marion Britton,Thomas Burnett,Joseph DeLuca,Edward Felt,Jeremy Glick,Lauren Grandcolas, Linda Gronlund, CeeCee Lyles, Honor Wainio. 
NOTES TO CHAPTER 1 457 

81. FBI reports of investigation, interviews of recipients of calls from Thomas Burnett, Sept. 11, 2001; FBI 

reports of investigation, interviews of recipients of calls from Marion Britton, Sept. 14, 2001, through Nov. 8, 2001; 

Lisa Jefferson interview (May 11, 2004); FBI report of investigation, interview of Lisa Jefferson, Sept. 11, 2001; 

Richard Belme interview (Nov. 21, 2003). 

82.See Jere Longman, Among the Heroes—United Flight 93 and the Passengers and CrewWho Fought Back (HarperCollins, 2002), p. 107; Deena Burnett interview (Apr. 26, 2004); FBI reports of investigation, interviews of recipients of calls from Jeremy Glick, Sept. 11, 2001, through Sept. 12, 2001; Lyzbeth Glick interview (Apr. 22, 2004). 

Experts told us that a gunshot would definitely be audible on the CVR.The FBI found no evidence of a firearm 

at the crash site of Flight 93. See FBI response to Commission briefing request no. 6, undated (topic 11).The FBI 

collected 14 knives or portions of knives at the Flight 93 crash site. FBI report,“Knives Found at the UA Flight 93 

Crash Site,” undated. 

83. FBI response to Commission briefing request no. 6, undated (topic 11); FBI reports of investigation, interviews of recipients of calls from Jeremy Glick, Sept. 11, 2001, through Sept. 12, 2001. 

84. See FBI reports of investigation, interviews of recipients of calls from United 93. 

85. FBI reports of investigation, interviews of recipients of calls from United 93. For quote, see FBI report of 

investigation, interview of Philip Bradshaw, Sept. 11, 2001; Philip Bradshaw interview (June 15, 2004); Flight 93 

FDR and CVR data.At 9:55:11 Jarrah dialed in theVHF Omni-directional Range (VOR) frequency for theVOR 

navigational aid at Washington Reagan National Airport, further indicating that the attack was planned for the 

nation’s capital. 

86. Flight 93 FDR and CVR data. 

87. Ibid. 

88. Ibid. 

89.Ibid.The CVR clearly captured the words of the hijackers,including words in Arabic from the microphone 

in the pilot headset up to the end of the flight.The hijackers’ statements, the clarity of the recording, the position 

of the microphone in the pilot headset, and the corresponding manipulations of flight controls provide the evidence.The quotes are taken from our listening to the CVR, aided by an Arabic speaker. 

90. In 1993, a Lufthansa aircraft was hijacked from its Frankfurt to Cairo route and diverted to JFK Airport in 

New York.The event lasted for 11 hours and was resolved without incident.Tamara Jones and John J. Goldman, 

“11-Hour Hijack Ends Without Injury in N.Y.,” Los Angeles Times, Feb. 12, 1993, p.A1. 

91.The second half of the twentieth century witnessed a tremendous growth of the air transport industry, and 

the FAA’s corresponding responsibilities grew enormously from the 1960s through 2001.Throughout that time, 

the FAA focused on setting and maintaining safety and efficiency standards.Since no plane had been hijacked inside 

the United States since 1991, sabotage was perceived as the most significant threat to civil aviation. For a broader 

discussion of the perception of the threat, see section 3.3. 

92. FAA report, “Administrator’s Fact Book,” July 2001; Benedict Sliney interview (May 21, 2004); John 

McCartney interview (Dec. 17, 2003). 

93.FAA regulations,AirTraffic Control transponder and altitude reporting equipment and use,14 CFR § 91.215 

(2001). 

94. DOD radar files, 84th Radar Evaluation Squadron,“9/11 Autoplay,” undated; Charles Thomas interview 

(May 4, 2004);John Thomas interview (May 4, 2004);Joseph Cooper interview (Sept. 22, 2003);Tim Spence interview (Sept. 30, 2003). For general information on approaching terminals, see FAA report,“Aeronautical Information Manual,” Feb. 19, 2004. Times assigned to audio transmissions were derived by the Commission from files 

provided by the FAA and the Northeast Air Defense Sector (NEADS) based on audio time stamps contained within 

the files provided by the sender. FAA tapes are certified accurate to Universal Coordinated Time by quality assurance specialists at FAA air traffic facilities. NEADS files are time-stamped as accurate to the Naval Observatory 

clock.We also compared audio times to certified transcripts when available. 

95. FAA Boston Center site visit (Sept. 22–24, 2003). 

96. NORAD’s mission is set forth in a series of renewable agreements between the United States and Canada. 

According to the agreement in effect on 9/11, the “primary missions” of NORAD were “aerospace warning” and 

“aerospace control” for North America. Aerospace warning was defined as “the monitoring of man-made objects in 

space and the detection, validation, and warning of attack against North America whether by aircraft, missiles, or 

space vehicles.” Aerospace control was defined as “providing surveillance and control of the airspace of Canada and 

the United States.” See DOS memo, Exchange of Notes Between Canada and the United States Regarding Extension of the NORAD Agreement, Mar. 28, 1996; see also DOS press release,“Extension of NORAD Agreement,” 

June 16, 2000 (regarding the extension of the 1996 Agreement unchanged). For NORAD’s defining its job as 

defending against external attacks, see Ralph Eberhart interview (Mar. 1, 2004). 

97. DOD report,“NORAD Strategy Review: Final Report,” July 1992, p. 55. 

98. For assumptions of exercise planners, see Paul Goddard and Ken Merchant interview (Mar. 4, 2004). For 

the authority to shoot down a commercial aircraft prior to 9/11, granted to NORAD but not used against Payne 

Stewart’s plane in 1999 after the pilot and passengers lost consciousness, see Richard Myers interview (Feb. 17, 

2004).A 1998 White House tabletop exercise chaired by Richard Clarke included a scenario in which a terrorist 
458 NOTES TO CHAPTER 1 

group loaded a Learjet with explosives and took off for a suicide mission to Washington.Military officials said they 

could scramble fighter jets from Langley Air Force Base to chase the aircraft,but they would need “executive”orders 

to shoot it down. Chuck Green interview (Apr. 21, 2004). For no recognition of this threat, see Ralph Eberhart 

interview (Mar. 1, 2004). 

99. Richard Myers interview (Feb. 17, 2004). 

100. Donald Quenneville interview (Jan. 7, 2004); Langley Air Force Base 119th Fighter Wing briefing (Oct. 

6–7, 2003). 

101. Collin Scoggins interviews (Sept. 22, 2003; Jan. 8, 2004); FAA report,“Crisis Management Handbook for 

Significant Events,” Feb. 15, 2000; DOD memo, CJCS instruction,“Aircraft Piracy (Hijacking) and Destruction of 

Derelict Airborne Objects,” June 1, 2001. 

102. See FAA regulations, Hijacked Aircraft, Order 7110.65M, para.10-2-6 (2001); David Bottiglia interview 

(Oct. 1, 2003); FAA report,“Crisis Management Handbook for Significant Events,” Feb. 15, 2000. From interviews 

of controllers at various FAA centers, we learned that an air traffic controller’s first response to an aircraft incident 

is to notify a supervisor, who then notifies the traffic management unit and the operations manager in charge.The 

FAA center next notifies the appropriate regional operations center (ROC), which in turn contacts FAA headquarters. Biggio stated that for American 11, the combination of three factors—loss of radio contact, loss of 

transponder signal, and course deviation—was serious enough for him to contact the ROC in Burlington, Mass. 

However,without hearing the threatening communication from the cockpit,he doubts Boston Center would have 

recognized or labeled American 11 “a hijack.”Terry Biggio interview (Sept. 22, 2003);see also Shirley Miller interview (Mar. 30, 2004); Monte Belger interview (Apr. 20, 2004). 

103. FAA regulations, Special Military Operations, Requests for Service, Order 7610.4J, paras. 7-1-1, 7-1-2 

(2001); DOD memo, CJCS instruction, “Aircraft Piracy (Hijacking) and Destruction of Derelict Airborne 

Objects,” June 1, 2001. 

104.Ralph Eberhart interview (Mar.1,2004);Alan Scott interview (Feb.4,2004);Robert Marr interview (Jan. 

23, 2004);FAA regulations,Position Reports within NORAD Radar Coverage,Order 7610.4J, para. 7-4-2 (2001); 

DOD memo, CJCS instruction,“Aircraft Piracy (Hijacking) and Destruction of Derelict Airborne Objects,” June 

1, 2001. 

105. FAA regulations,Air/Ground Communications Security, Order 7610.4J, para. 7-1-6 (2001); FAA regulations,Vectors, Order 7610.4J, para. 7-2-3 (2001). 

106. Peter Zalewski interview (Sept. 22, 2003);Terry Biggio interviews (Sept. 22, 2003; Jan. 8, 2004); Collin 

Scoggins interview (Sept. 22, 2003); Daniel Bueno interview (Sept. 22, 2003). For evidence of the numerous 

attempts by air traffic control to raise American 11,see FAA memo,“Full Transcript;Aircraft Accident;AAL11;New 

York, NY; September 11, 2001,” Feb. 15, 2002, p. 7. 

107. DOD radar files, 84th Radar Evaluation Squadron,“9/11 Autoplay,” undated; Peter Zalewski interview 

(Sept. 22, 2003); John Schippani interview (Sept. 22, 2003). 

108. Peter Zalewski interview (Sept. 22, 2003); John Schippani interview (Sept. 22, 2003). 

109.FAA memo,“FullTranscript;Aircraft Accident;AAL11;NewYork,NY;September 11,2001,”Feb.15,2002, 

p. 11; Peter Zalewski interview (Sept. 23, 2003). 

110. Peter Zalewski interview (Sept. 23, 2003); John Schippani interview (Sept. 22, 2003);Terry Biggio interviews (Sept. 22, 2003; Jan. 8, 2004); Robert Jones interview (Sept. 22, 2003). 

111.FAA memo,“FullTranscript;Aircraft Accident;AAL11;NewYork,NY;September 11,2001,”Apr.19,2002, 

p. 2; FAA record, Boston Center daily record of facility operation, Sept. 11, 2001;Terry Biggio interviews (Sept. 

22,2003;Jan.8,2004);Daniel Bueno interview (Sept.22,2004).See also FAA memo,“Transcription of 9/11Tapes,” 

Oct. 2, 2003, p. 2; FAA audio file, Herndon Command Center, line 4525, 8:32–8:33. 

112. See FAA memo,“Transcription of 9/11 Tapes,” Oct. 2, 2003, pp. 2–3; FAA record, New England Region 

Daily Log, Sept. 11, 2001; Daniel Bueno interview (Sept. 22, 2003);Terry Biggio interviews (Sept. 22, 2003; Jan. 8, 

2004). 

113.FAA memo,“FullTranscript;Aircraft Accident;AAL11;NewYork,NY;September 11,2001,”Feb.15,2002, 

p. 12. 

114.FAA memo,“FullTranscript;Aircraft Accident;AAL11;NewYork,NY;September 11,2001,”Jan.28,2002, 

p. 5. 

115.FAA memo,“FullTranscript;Aircraft Accident;AAL11;NewYork,NY;September 11,2001,”Apr.19,2002, 

p.5;Terry Biggio interview (Sept.22,2003);Collin Scoggins interviews (Sept.22,2003;Jan.8,2004);Daniel Bueno 

interview (Sept. 22, 2003). 

116. On 9/11, NORAD was scheduled to conduct a military exercise,Vigilant Guardian, which postulated a 

bomber attack from the former Soviet Union.We investigated whether military preparations for the large-scale 

exercise compromised the military’s response to the real-world terrorist attack on 9/11. According to General Eberhart,“it took about 30 seconds” to make the adjustment to the real-world situation.Ralph Eberhart testimony,June 

17, 2004.We found that the response was, if anything, expedited by the increased number of staff at the sectors and 

at NORAD because of the scheduled exercise. See Robert Marr interview (Jan. 23, 2004). 
NOTES TO CHAPTER 1 459 

117. For the distance between Otis Air Force Base and New York City, see William Scott testimony, May 23, 

2003. For the order from NEADS to Otis to place F-15s at battle stations, see NEADS audio file,Weapons Director Technician position, channel 14, 8:37:15. See also interviews with Otis and NEADS personnel: Jeremy Powell 

interview (Oct. 27, 2003); Michael Kelly interview (Oct. 14, 2003); Donald Quenneville interview (Jan. 7, 2004), 

and interviews with Otis fighter pilots: Daniel Nash interview (Oct. 14, 2003);Timothy Duffy interview (Jan. 7, 

2004).According to Joseph Cooper from Boston Center,“I coordinated with Huntress [“Huntress” is the call sign 

for NEADS]. I advised Huntress we had a hijacked aircraft. I requested some assistance. Huntress requested and I 

supplied pertinent information. I was advised aircraft might be sent from Otis.” FAA record, Personnel Statement of 

Joseph Cooper, Oct. 30, 2001. 

118. Robert Marr interview (Jan. 23, 2004); Leslie Filson, Air War Over America (First Air Force, 2003), p. 56; 

Larry Arnold interview (Feb. 3, 2004). 

119. NEADS audio file,Weapons Director Technician position, channel 14; 8:45:54; Daniel Nash interview 

(Oct. 14, 2003); Michael Kelly interview (Oct. 14, 2003); Donald Quenneville interview (Jan. 7, 2004);Timothy 

Duffy interview (Jan.7,2004);NEADS audio file,Mission Crew Commander position, channel 2,8:44:58;NEADS 

audio file, Identification Technician position, channel 5, 8:51:13. 

120. FAA audio file, Boston Center, position 31R; NEADS audio file, Mission Crew Commander position, 

channel 2, 8:58:00; NEADS audio file, Mission Crew Commander position, channel 2, 8:54:55. Because of a technical issue, there are no NEADS recordings available of the NEADS senior weapons director and weapons director technician position responsible for controlling the Otis scramble.We found a single communication from the 

weapons director or his technician on the Guard frequency at approximately 9:11, cautioning the Otis fighters: 

“remain at current position [holding pattern] until FAA requests assistance.” See NEADS audio file, channel 24. 

That corresponds to the time after the Otis fighters entered the holding pattern and before they headed for New 

York. NEADS controllers were simultaneously working with a tanker to relocate close to the Otis fighters.At 9:10, 

the senior director on the NEADS floor told the weapons director,“I want those fighters closer in.” NEADS audio 

file,Identification Technician position, channel 5. At 9:10:22,the Otis fighters were told by Boston Center that the 

second tower had been struck.At 9:12:54, the Otis fighters told their Boston Center controller that they needed 

to establish a combat air patrol over New York,and they immediately headed for New York City. See FAA audio 

files, Boston Center, position 31R.This series of communications explains why the Otis fighters briefly entered 

and then soon departed the holding pattern, as the radar reconstruction of their flight shows. DOD radar files, 84th 

Radar Evaluation Squadron,“9/11 Autoplay,” undated. 

121. In response to allegations that NORAD responded more quickly to the October 25, 1999, plane crash 

that killed Payne Stewart than it did to the hijacking of American 11, we compared NORAD’s response time for 

each incident.The last normal transmission from the Stewart flight was at 9:27:10 A.M. Eastern Daylight Time.The 

Southeast Air Defense Sector was notified of the event at 9:55, 28 minutes later. In the case of American 11, the 

last normal communication from the plane was at 8:13 A.M. EDT. NEADS was notified at 8:38, 25 minutes later. 

We have concluded there is no significant difference in NORAD’s reaction to the two incidents.See NTSB memo, 

Aircraft Accident Brief for Payne Stewart incident, Oct. 25, 1999; FAA email, Gahris to Myers,“ZJX Timeline for 

N47BA accident,” Feb. 17, 2004. 

122. FAA memo, “Full Transcript; Aircraft Accident; UAL175; New York, NY; September 11, 2001,” May 8, 

2002, pp. 5–6. 

123. FAA audio file, NewYork Center, position R42, 8:42–8:45; FAA memo,“Full Transcript;Aircraft Accident; UAL175; New York, NY; September 11, 2001,” May 8, 2002, pp. 6–8; DOD radar files, 84th Radar Evaluation Squadron,“9/11 Autoplay,”undated.The FAA-produced timeline notes,“Based on coordination received from 

[Boston Center] indicating a possible hijack, most of the controller’s attention is focused on AAL 11.” See FAA 

report,“Summary of Air Traffic Hijack Events September 11, 2001,” Sept. 17, 2001; see also David Bottiglia interview (Oct. 1, 2003);FAA memo,“Full Transcript;Aircraft Accident;UAL175;NewYork,NY; September 11, 2001,” 

May 8, 2002, p. 9. 

124. FAA audio file, Herndon Command Center, NewYork Center position, line 5114, 8:48. 

125. FAA memo, “Full Transcript; Aircraft Accident; UAL175; New York, NY; September 11, 2001,” May 8, 

2002, pp. 12, 14. 

126. Ibid., p. 15.At 8:57, the following exchange between controllers occurred:“I got some handoffs for you. 

We got some incidents going over here. Is Delta 2433 going to be okay at thirty-three? I had to climb him for traffic.I let you United 175 just took off out of think we might have a hijack over here.Two of them.” See FAA memo, 

“Full Transcript;Aircraft Accident; UAL175; New York, NY; September 11, 2001,” May 8, 2002. 

127.See FAA report,“Summary of AirTraffic Hijack Events September 11,2001,”Sept.17,2001;Evanna Dowis 

interview (Sept. 30, 2004); Michael McCormick interview (Dec. 15, 2003); FAA record, Personnel Statement of 

Michael McCormick, Oct. 17, 2001. See also FAA memo,“Full Transcript;Aircraft Accident; UAL175; NewYork, 

NY; September 11, 2001,” May 8, 2002, p. 17. 

128. FAA memo,“Full Transcript; Command Center; NOM Operational Position; September 11, 2001,” Oct. 

14, 2003, pp. 15–17. 
460 NOTES TO CHAPTER 1 

129. FAA memo, “Full Transcript;Aircraft Accident; UAL175; New York, NY; September 11, 2001,” Jan. 17, 

2002, p. 3. 

130.“N90 [New York Terminal Radar Approach] controller stated ‘at approximately 9:00 a.m., I observed an 

unknown aircraft south of the Newark, New Jersey Airport, northeast bound and descending out of twelve thousand nine hundred feet in a rapid rate of descent, the radar target terminated at the World Trade Center.’” FAA 

report,“Summary of Air Traffic Hijack Events September 11, 2001,” Sept. 17, 2001. Former NORAD official Alan 

Scott testified that the time of impact of United 175 was 9:02.William Scott testimony, May 23, 2003.We have 

determined that the impact time was 9:03:11 based on our analysis of FAA radar data and air traffic control software logic. 

131. FAA audio file, Herndon Command Center, NewYork Center position, line 5114, 9:02:34. 

132. Ibid., 9:03; FAA audio file, Herndon Command Center, Cleveland/Boston position, line 5115, 9:05; 

Michael McCormick interview (Oct. 1, 2003); David LaCates interview (Oct. 2, 2003). 

133. FAA Audio File, Herndon Command Center, Boston Center position, line 5115, 9:05–9:07. 

134. Joseph McCain interview (Oct. 28, 2003); Robert Marr (Jan. 23, 2004); James Fox interview (Oct. 29, 

2003); Dawne Deskins interview (Oct. 30, 2003). 

135. NEADS audio file, Mission Crew Commander position, channel 2, 9:07:32. 

136. Daniel Nash interview (Oct. 14, 2003);Timothy Duffy interview (Jan. 7, 2004). 

137. Because the Otis fighters had expended a great deal of fuel in flying first to military airspace and then to 

New York, the battle commanders were concerned about refueling. As NEADS personnel looked for refueling 

tankers in the vicinity of New York, the mission crew commander considered scrambling the Langley fighters to 

NewYork to provide backup for the Otis fighters until the NEADS Battle Cab (the command area that overlooks 

the operations floor) ordered “battle stations only at Langley.”The alert fighters at Langley Air Force Base were 

ordered to battle stations at 9:09.Colonel Marr,the battle commander at NEADS,and General Arnold,the CONR 

commander, both recall that the planes were held on battle stations, as opposed to scrambling, because they might 

be called on to relieve the Otis fighters over New York City if a refueling tanker was not located,and also because 

of the general uncertainty of the situation in the sky.According toWilliam Scott at the Commission’s May 23,2003, 

hearing,“At 9:09, Langley F-16s are directed to battle stations, just based on the general situation and the breaking 

news, and the general developing feeling about what’s going on.” See NEADS audio file, Mission Crew Commander, channel 2, 9:08:36; Robert Marr interview (Oct. 27, 2003); Larry Arnold interview (Feb. 3, 2004). See also 

Colonel Marr’s statement that “[t]he plan was to protect New York City.” Filson, Air War Over America, p. 60. 

138. Commission analysis of FAA radar data and air traffic control transmissions. 

139.The Indianapolis Center controller advised other Indianapolis Center personnel of the developing situation.They agreed to “sterilize” the airspace along the flight’s westerly route so the safety of other planes would not 

be affected. John Thomas interview (May 4, 2004). 

140. John Thomas interview (Sept. 24, 2003).According to the FAA-produced timeline, at 9:09 Indianapolis 

Center “notified Great Lakes Regional Operations Center a possible aircraft accident of AMERICAN 77 due to 

the simultaneous loss of radio communications and radar identification.”FAA report,“Summary of AirTraffic Hijack 

Events September 11, 2001,” Sept. 17, 2001. 

141.FAA audio file,Herndon Command Center,National Operations Manager position,line 4525;FAA audio 

file, Herndon Command Center, National Traffic Management Officer east position, line 4530; FAA memo,“Full 

Transcription;Air Traffic Control System Command Center, National Traffic Management Officer, East Position; 

September 11, 2001,” Oct. 21, 2003, p. 13. 

142. Primary radar contact for Flight 77 was lost because the “preferred” radar in this geographic area had no 

primary radar system, the “supplemental” radar had poor primary coverage, and the FAA ATC software did not 

allow the display of primary radar data from the “tertiary” and “quadrary” radars. 

143.David Boone interview (May 4, 2004); Charles Thomas interview (May 4, 2004);John Thomas interview 

(May 4, 2004); Commission analysis of FAA radar data and air traffic control software logic. 

144. John Thomas interview (May 4, 2004); Charles Thomas interview (May 4, 2004).We have reviewed all 

FAA documents, transcripts, and tape recordings related to American 77 and have found no evidence that FAA 

headquarters issued a directive to surrounding centers to search for primary radar targets.Review of the same materials also indicates that no one within FAA located American 77 until the aircraft was identified by Dulles controllers at 9:32. For much of that time, American 77 was traveling through Washington Center’s airspace. The 

Washington Center’s controllers were looking for the flight,but they were not told to look for primary radar returns. 

145.JohnWhite interview (May 7,2004);Ellen King interview (Apr.5,2004);Linda Schuessler interview (Apr. 

6, 2004); Benedict Sliney interview (May 21, 2004); FAA memo, “Full Transcription; Air Traffic Control System 

Command Center, National Traffic Management Officer, East Position; September 11, 2001,” Oct. 21, 2003, pp. 

14, 27. 

146. John Hendershot interview (Dec. 22, 2003). 

147. FAA memo, “Partial Transcript;Aircraft Accident;AAL77;Washington, DC; September 11, 2001,” Sept. 

20, 2001, p. 7. 
NOTES TO CHAPTER 1 461 

148. NEADS audio file, Identification Technician position, channel 7, 9:21:10. 

149.NEADS audio file,Mission Crew Commander,channel 2,9:21:50;Kevin Nasypany interview (Jan.22–23, 

2004). 

150. NEADS audio file, Mission Crew Commander, Channel 2, 9:22:34.The mission commander thought to 

put the Langley scramble over Baltimore and place a “barrier cap” between the hijack and Washington, D.C. Kevin 

Nasypany interview (Jan. 22–23, 2004). 

151. NEADS audio file, Identification Technician position, channel 5, 9:32:10; ibid., 9:33:58. 

152. For first quote, see NEADS audio file, Identification Technician position, channel 5, 9:35:50. For second 

quote,see NEADS audio file,IdentificationTechnician position,channel 7,9:36:34;Kevin Nasypany interview (Jan. 

22–23, 2004). For the third quote, see NEADS audio file, Mission Crew Commander, channel 2, 9:39; 9:39:37; 

Kevin Nasypany interview (Jan. 22–23, 2004). 

153.Dean Eckmann interview (Dec.1,2003);FAA memo,“PartialTranscript;Scramble Aircraft;QUIT25;September 11, 2001,” Sept. 4, 2003, pp. 2–4 (Peninsular Radar position); FAA memo,“Partial Transcript; Scramble Aircraft; QUIT25; September 11, 2001,” Sept. 4, 2003, pp. 2–5 (East Feeder Radar position). 

154. NEADS audio file, Mission Crew Commander, channel 2, 9:38:02; Dawne Deskins interview (Oct. 30, 

2003).The estimated time of impact of Flight 77 into the Pentagon is based on Commission analysis of FDR,air 

traffic control, radar, and Pentagon elevation and impact site data. 

155.Joseph Cooper interview (Sept. 22, 2003); NEADS audio file,Identification Technician position,recorder 

1, channel 7, 9:41. 

156. NEADS audio file, Mission Crew Commander position, channel 2, 9:42:08. 

157. FAA memo,“Full Transcript;Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” 

May 10, 2002, p. 10. 

158.The United 93 timeline in FAA report,“Summary of Air Traffic Hijack Events September 11, 2001,” Sept. 

17,2001,states that at 9:28:17 “a radio transmission of unintelligible sounds of possible screaming or a struggle from 

an unknown origin was heard over the ZOB [Cleveland Center] radio.” See FAA memo,“Full Transcript;Aircraft 

Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” May 10, 2002, p. 11. 

159.The United 93 timeline in FAA report,“Summary of Air Traffic Hijack Events September 11, 2001,” Sept. 

17, 2001, states that at 9:28:54 a “second radio transmission, mostly unintelligible, again with sounds of possible 

screaming or a struggle and a statement,‘get out of here, get out of here’ from an unknown origin was heard over 

the ZOB [Cleveland Center] radio.” FAA audio file, Cleveland Center, Lorain Radar position; FAA memo,“Full 

Transcript; Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” May 10, 2002, p. 11. At 

9:31:48, ExecJet 56 also called in, reporting that “we’re just answering your call.We did hear that, uh, yelling too.” 

The FAA responded at 9:31:51,“Okay, thanks.We’re just trying to figure out what’s going on.” FAA memo,“Full 

Transcript;Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” May 10, 2002, p. 15. 

160. FAA memo,“Full Transcript;Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” 

May 10, 2002, p. 15. 

161. FAA memo,“Full Transcription;Air Traffic Control System Command Center, National Traffic Management Officer, East Position; September 11, 2001,” Oct. 21, 2003, pp. 10, 13; FAA audio file, Herndon Command 

Center, NewYork Center position, line 5154. 

162. FAA memo,“Full Transcript;Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 2001,” 

May 10, 2002, p. 19. 

163. Ibid., p. 23. 

164. FAA memo,“Full Transcription;Air Traffic Control System Command Center, National Traffic Management Officer,East Position;September 11,2001,”Oct.21,2003,pp.16–17;FAA audio file,Cleveland Center,Lorain 

Radar position; FAA memo,“Full Transcript;Aircraft Accident; N591UA (UAL93); Somerset, PA; September 11, 

2001,” May 10, 2002, pp. 26–32. 

165. FAA memo,“Full Transcription;Air Traffic Control System Command Center, National Traffic Management Officer, East Position; September 11, 2001,” Oct. 21, 2003, pp. 17–19. 

166. For 9:46 quotation, see ibid., pp. 19–20. For 9:49 discussion about military assistance, see ibid., p. 21. 

167. For 9:53 discussion about scrambling aircraft, see ibid., p. 23. Neither Monte Belger nor the deputy director for air traffic services could recall this discussion in their interviews with us. Monte Belger interview (Apr. 20, 

2004); Peter Challan interview (Mar. 26, 2004). Subsequently Belger told us he does not believe the conversation 

occurred. Monte Belger, email to the Commission, July 12, 2004. However, tapes from the morning reveal that at 

9:53 a staff person from headquarters told the Command Center “Peter’s talking to Monte now about scrambling.” 

FAA memo,“Full Transcription;Air Traffic Control System Command Center, National Traffic Management Officer,East Position; September 11, 2001,”Oct. 21, 2003, p. 23. For discussions about the status of United 93,see ibid., 

pp. 24–27. 

168. Ibid., pp. 23–27.We also reviewed a report regarding seismic observations on September 11, 2001, whose 

authors conclude that the impact time of United 93 was “10:06:05±5 (EDT).”Won-Young Kim and G. R. Baum, 

“Seismic Observations during September 11, 2001,Terrorist Attack,” spring 2002 (report to the Maryland Depart-
462 NOTES TO CHAPTER 1 

ment of Natural Resources). But the seismic data on which they based this estimate are far too weak in signal-tonoise ratio and far too speculative in terms of signal source to be used as a means of contradicting the impact time 

established by the very accurate combination of FDR, CVR,ATC, radar,and impact site data sets.These data sets 

constrain United 93’s impact time to within 1 second, are airplane- and crash-site specific, and are based on time 

codes automatically recorded in the ATC audiotapes for the FAA centers and correlated with each data set in a 

process internationally accepted within the aviation accident investigation community. Furthermore, one of the 

study’s principal authors now concedes that “seismic data is not definitive for the impact of UA 93.” Email from 

Won-Young Kim to the Commission,“Re:UA Flight 93,” July 7, 2004;see also Won-Young Kim,“Seismic Observations for UA Flight 93 Crash near Shanksville, Pennsylvania during September 11, 2001,” July 5, 2004. 

169. FAA memo,“Full Transcription;Air Traffic Control System Command Center, National Traffic Management Officer, East Position; September 11, 2001,” Oct. 21, 2003, p. 31. 

170. For 10:17 discussion, see ibid., p. 34. For communication regarding “black smoke,” see FAA memo,“Full 

Transcript; Aircraft Accident; N591UA (UAL93) Somerset, PA; September 11, 2001,” May 10, 2002, pp. 16–18 

(Cleveland Center, Imperial Radar position).This report from the C-130H was recorded on ATC audio about 1 

minute and 37 seconds after the impact time of United 93 as established by NTSB and Commission analysis of 

FDR, CVR, radar, and impact data sets—more than a minute before the earliest impact time originally posited by 

the authors of the seismic data report. 

171. NEADS audio file, Identification Technician, channel 5, 10:07. 

172. NEADS audio file, Mission Crew Commander, channel 2, 10:10. 

173. NEADS audio file, Identification Technician, channel 4, 10:14. 

174. DOD record, NEADS MCC/T Log Book, Sept. 11, 2001. 

175.William Scott testimony, May 23, 2003. 

176. Larry Arnold testimony, May 23, 2003. 

177. See DOD record, NEADS MCC/T Log Book, Sept. 11, 2001.The entry in this NEADS log records the 

tail number not of American 77 but of American 11:“American Airlines #N334AA hijacked.”See also DOD record, 

Surveillance Log Book, Sept. 11, 2001. 

178.William Scott testimony, May 23, 2003; DOD briefing materials,“Noble Eagle; 9-11 Timeline,” undated. 

179. For lack of knowledge about the hijacking, see, e.g.,White House transcript, Card interview with Ron 

Fournier of the Associated Press,Aug. 7, 2002. For information on the hijacking within the FAA, see the discussion of American 11 in section 1.2. 

180. See White House record, Situation Room Log, Sept. 11, 2001;White House record, Presidential Emergency Operations Center (PEOC) Watch Log, Sept. 11, 2001; DOD record, Senior Operations Officer log, Sept. 

11, 2001. 

181. Jane Garvey interview (Jun. 30, 2004); Monte Belger interview (Apr. 20, 2004). 

182. For notifications, see DOD record,Assistant Deputy Director Operations Passdown Log, Sept. 11, 2001. 

For the call to the FAA,see DOD record, Senior Operations Officer log, Sept. 11, 2001 (“9:00 NMCC called FAA, 

briefed of explosion at WTC possibly from aircraft crash.Also, hijacking of American Flight 11 from Boston to LA, 

now enroute to Kennedy”). For the scrambling of jets not being discussed, see Ryan Gonsalves interview (May 14, 

2004). 

183. Secret Service records show the motorcade arriving between 8:50 and 8:55. USSS record, shift log, Sept. 

11, 2001 (8:55); USSS record, Command Post Protectee Log, Sept. 11, 2001 (8:50). For Andrew Card’s recollection, see Andrew Card meeting (Mar. 31, 2004). For the President’s reaction, see Andrew Card meeting (Mar. 31, 

2004);White House transcript, President Bush interview with Bob Schieffer of CBS News,Apr. 17, 2002. 

184.White House transcript, Rice interview with Evan Thomas of Newsweek, Nov. 1, 2001, p. 2;see also White 

House record, President’s Daily Diary, Sept. 11, 2001. 

185.White House transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 1. 

186. For Rice’s meeting, see White House transcript, Rice interview with Bob Woodward of the Washington 

Post, Oct. 24, 2001, pp. 360–361. For White House staff monitoring the news, see, e.g.,White House transcript, 

Rice interview with Evan Thomas, Nov. 11, 2001, p. 388. 

187. On White House staff reaction, see White House transcript, Rice interview with Bob Woodward, Oct. 

24, 2001, p. 361; Andrew Card meeting (Mar. 31, 2004). On security enhancements, see USSS memo, interview 

with Carl Truscott, Oct. 1, 2001, p. 1. On security measures being precautionary, see Carl Truscott interview (Apr. 

15, 2004). 

188. For the time of the teleconference, see FAA record, Chronology ADA-30, Sept. 11, 2001. For recollections of the NMCC officer, see Charles Chambers interview (Apr. 23, 2004). For recollections of the FAA manager, see Michael Weikert interview (May 7, 2004). For Belger’s reaction, see Monte Belger testimony, June 17, 

2004. 

189.For the times of the video teleconference,seeWhite House record,Situation Room Communications Log, 

Sept.11,2001 (9:25 start);CIA notes,Cofer Black timeline,Sept.11,2001 (CIA representatives joining at 9:40);FAA 

record, Chronology ADA-30, Sept. 11, 2001 (FAA representatives joining at 9:40). 
NOTES TO CHAPTER 1 463 

190. Patrick Gardner interview (May 12, 2004). For participants, see Jane Garvey interview (Oct. 21, 2003); 

Monte Belger interview (Apr. 20, 2004); Jeff Griffith interview (Mar. 31, 2004). On the absence of Defense officials, see John Brunderman interview (May 17, 2004).The White House video teleconference was not connected 

into the area of the NMCC where the crisis was being managed.Thus the director of the operations team—who 

was on the phone with NORAD—did not have the benefit of information being shared on the video teleconference.See,e.g.,Charles Leidig interview (Apr.29,2004);MontagueWinfield interview (Apr.26,2004);Patrick Gardner interview (May 12, 2004). Moreover, when the Secretary and Vice Chairman later participated in the White 

House video teleconference, they were necessarily absent from the NMCC and unable to provide guidance to the 

operations team. See DOD report, OT-2 Analysis of NMCC Response to Terrorist Attack on 11 SEP 01, Oct. 4, 

2001; John Brunderman interview (May 17, 2004). 

191. NSC notes, Paul Kurtz notes, Sept. 11, 2001; Paul Kurtz meeting (Dec. 22, 2003). For shootdown authority having already been conveyed, see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

192. Charles Leidig interview (Apr. 29, 2004). For the job of the NMCC in an emergency, see NMCC briefing (July 21, 2003). 

193. For the Secretary’s activities, see DOD memo, interview of Donald Rumsfeld, Dec. 23, 2002; Stephen 

Cambone interview (July 8, 2004). 

194.Charles Leidig interview (Apr.29,2004).Secure teleconferences are the NMCC’s primary means of coordinating emergencies,and they fall into two categories:“event”and “threat.”Event conferences seek to gather information.If the situation escalates,a threat conference may be convened.On 9/11,there was no preset teleconference 

for a domestic terrorist attack. NMCC and National Military Joint Intelligence Center (NMJIC) briefing (July 21, 

2003).For the content of the conferences on 9/11,see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

195. See DOD transcript,Air Threat Conference Call, Sept. 11, 2001; see also White House notes,Thomas 

Gould notes, Sept. 11, 2001. 

196. On difficulties in including the FAA, see NMCC and NMJIC briefing (July 21, 2003); John Brunderman 

interview (May 17, 2004). On NORAD and the time of the FAA’s joining, see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. For the FAA representative, see Rayford Brooks interview (Apr. 15, 2004). 

197. Richard Myers interview (Feb. 17, 2004); Charles Leidig interview (Apr. 29, 2004). 

198. DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

199. On the briefing, see ibid.TheVice Chairman was on Capitol Hill when the Pentagon was struck,and he 

saw smoke as his car made its way back to the building. Richard Myers interview (Feb. 17, 2004). For the Chairman being out of the country, see DOD record, Deputy Director for Operations Passdown Log, Sept. 11, 2001. 

200. DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

201. Ibid. 

202. Ibid. 

203. For the President being informed at 9:05,see White House record,President’s Daily Diary, Sept. 11, 2001. 

For Card’s statement, see White House transcript, Card interview with Ron Fournier,Aug. 7, 2002. For the President’s reaction, see President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

204.For the President’s activities,see Education Channel videotape,“Raw Footage of President Bush at Emma 

E. Booker Elementary School,” Sept. 11, 2001 (remaining in classroom); Deborah Loewer meeting (Feb. 6, 2004) 

(in the holding room). For his calls, see White House record, President’s Daily Diary, Sept. 11, 2001 (9:15 call to 

Vice President); Deborah Loewer meeting (Feb. 6, 2004) (call to Rice); President Bush andVice President Cheney 

meeting (Apr. 29, 2004) (call to Pataki); White House record, Secure Switchboard Log, Sept. 11, 2001 (call to 

Mueller). For the decision to make a statement, see Ari Fleischer interview (Apr. 22, 2004). For the Secret Service’s 

perspective, see Edward Marinzel interview (Apr. 21, 2004). 

205. On the return to Washington, see Deborah Loewer meeting (Feb. 6, 2004);Andrew Card meeting (Mar. 

31, 2004). On consulting with senior advisers, see Ari Fleischer interview (Apr. 22, 2004). On information about 

additional aircraft, see, e.g.,Andrew Card meeting (Mar. 31, 2004). On decisions and the focus on the President’s 

speech, see President Bush and Vice President Cheney meeting (Apr. 29, 2004);Ari Fleischer interview (Apr. 22, 

2004);Andrew Card meeting (Mar. 31, 2004). 

206.On the motorcade,see USSS record,shift log, Sept. 11, 2001 (departing 9:35,arriving 9:45);USSS record, 

Command Post Protectee Log, Sept. 11, 2001 (departing 9:36,arriving 9:42). Fleischer deduced from his notes that 

the President learned about the Pentagon while in the motorcade.Ari Fleischer interview (Apr. 22, 2004). For the 

President’s actions and statements to the Vice President, see Ari Fleischer interview (Apr. 22, 2004);White House 

notes,Ari Fleischer notes, Sept. 11, 2001. 

207. On not returning to Washington,see Edward Marinzel interview (Apr. 21, 2004);USSS memo, interview 

of Edward Marinzel, Oct. 3, 2001;Andrew Card meeting (Mar. 31, 2004). For additional sources on the President’s 

desire to return, see White House transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 5. 

For the Vice President’s recollection, see President Bush and Vice President Cheney meeting (Apr. 29, 2004). For 

time of departure, see USSS record, Command Post Protectee Log, Sept. 11, 2001. On Air Force One’s objectives 

on takeoff, see Edward Marinzel interview (Apr. 21, 2004). 
464 NOTES TO CHAPTER 1 

208.USSS memo,interview of Gregory LaDow,Oct.1,2001,p.1.Shortly after the second attack in NewYork, 

a senior Secret Service agent charged with coordinating the President’s movements established an open line with 

his counterpart at the FAA, who soon told him that there were more planes unaccounted for—possibly hijacked— 

in addition to the two that had already crashed.Though the senior agent told someone to convey this information 

to the Secret Service’s operations center, it either was not passed on or was passed on but not disseminated; it failed 

to reach agents assigned to the Vice President, and the Vice President was not evacuated at that time. See Nelson 

Garabito interview (Mar. 11, 2004); USSS memo, interview of Nelson Garabito, Oct. 1, 2001; see also Terry Van 

Steenbergen interview (Mar. 30, 2004). 

209.American 77’s route has been determined through Commission analysis of FAA and military radar data. 

For the evacuation of the Vice President, see White House transcript, Vice President Cheney interview with 

Newsweek, Nov. 19, 2001, p. 2;USSS memo, interview of Rocco Delmonico, Oct. 1, 2001 (evacuation of the White 

House); see also White House notes, Mary Matalin notes, Sept. 11, 2001. On the time of entering the tunnel, see 

USSS report,“Executive Summary: U.S. Secret Service Timeline of Events, September 11–October 3, 2001,” Oct. 

3, 2001, p. 2. Secret Service personnel told us that the 9:37 entry time in their timeline was based on alarm data, 

which is no longer retrievable. USSS briefing (Jan. 29, 2004). 

210.White House transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 4; President 

Bush and Vice President Cheney meeting (Apr. 29, 2004). 

211. On Mrs. Cheney, see USSS report,“Executive Summary: U.S. Secret Service Timeline of Events, September 11–October 3, 2001,” Oct. 3, 2001, p. 2 (time of arrival);White House transcript, Lynne Cheney interview with Newsweek, Nov. 9, 2001, p. 2 (joining the Vice President). For the contemporaneous notes, see White 

House notes, Lynne Cheney notes, Sept. 11, 2001. On the content of the Vice President’s call, see White House 

transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 5.According to the Vice President, 

there was “one phone call from the tunnel. And basically I called to let him know that we were a target and I 

strongly urged him not to return to Washington right away, that he delay his return until we could find out what 

the hell was going on.”For their subsequent movements,seeWhite House transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 5;White House transcript, Lynne Cheney interview with Newsweek, Nov. 

9, 2001, p. 2. 

212. On communications problems, see, e.g., President Bush and Vice President Cheney meeting (Apr. 29, 

2004). On lack of an open line, see, e.g., Deborah Loewer meeting (Feb. 6, 2004). 

213. On the Vice President’s call, see President Bush and Vice President Cheney meeting (Apr. 29, 2004). For 

the Vice President’s time of arrival in the shelter conference room, see White House record, PEOC Shelter Log, 

Sept. 11, 2001 (9:58); USSS memo, OVP 9/11 Timeline, Nov. 17, 2001 (9:52; Mrs. Cheney arrived White House 

and joined him in tunnel);White House notes, Lynne Cheney notes (9:55; he is on phone with President);White 

House transcript, Lynne Cheney interview with Newsweek, Nov. 9, 2001, p. 2 (“And when I got there, he was on 

the phone with the President . . . But from that first place where I ran into him, I moved with him into what they 

call the PEOC”);White House transcript,Vice President Cheney interview with Newsweek, Nov. 19, 2001, p. 4 

(9:35 or 9:36 arrival; he estimated a 15-minute stay); Carl Truscott interview (Apr. 15, 2004) (arrived with Rice 

and the Vice President in conference room; called headquarters immediately; call logged at 10:00); President Bush 

andVice President Cheney meeting,Apr. 29, 2004 (Vice President viewed television footage of Pentagon ablaze in 

tunnel);White House transcript, Rice interview with Evan Thomas, Nov. 1, 2001, p. 388 (Rice viewed television 

footage of Pentagon ablaze in Situation Room). For the Vice President’s recollection about the combat air patrol, 

see President Bush and Vice President Cheney meeting (Apr. 29, 2004);White House transcript, President Bush 

interview with Bob Woodward and Dan Balz, Dec. 17, 2001, p. 16. 

214. President Bush andVice President Cheney meeting (Apr. 29, 2004); see also White House transcript,Vice 

President Cheney interview with Newsweek, Nov. 19, 2001, pp. 7–8. 

215. Douglas Cochrane meeting (Apr. 16, 2004); Condeleeza Rice meeting (Feb. 7, 2004). For Rice entering 

after theVice President, see USSS report,“Executive Summary:U.S. Secret Service Timeline of Events, September 

11–October 3, 2001,” Oct. 3, 2001, p. 2; Carl Truscott interview (Apr. 15, 2004). 

216. In reconstructing events that occurred in the PEOC on the morning of 9/11, we relied on (1) phone logs 

of the White House switchboard; (2) notes of Lewis Libby, Mrs. Cheney, and Ari Fleischer; (3) the tape (and then 

transcript) of the air threat conference call; and (4) Secret Service and White House Situation Room logs, as well 

as four separate White House Military Office logs (the PEOC Watch Log, the PEOC Shelter Log, the Communications Log, and the 9/11 Log). 

217. DOD transcript,Air Threat Conference Call, Sept. 11, 2001. For one open line between the Secret Service and the FAA, see note 208. At Secret Service headquarters, personnel from the intelligence division were also 

on a phone conference with FAA headquarters. Chuck Green interview (Mar. 10, 2004). For notification of an 

inbound aircraft at 10:02,see USSS record,Intelligence Division timeline, Sept. 11, 2001;USSS record,Crisis Center Incident Monitor,Sept.11,2001.For the FAA’s projection,seeTim Grovack interview (Apr.8,2004).For Secret 

Service updates, see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

218.White House notes, Lynne Cheney notes, Sept. 11, 2001;White House notes, Lewis Libby notes, Sept. 

11, 2001. 
NOTES TO CHAPTER 1 465 

219. For Libby’s characterization, see White House transcript, Scooter Libby interview with Newsweek, Nov. 

2001. For the Vice President’s statement, see President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

For the second authorization, see White House notes, Lynne Cheney notes, Sept. 11, 2001;White House notes, 

Lewis Libby notes, Sept. 11, 2001. 

220. Joshua Bolten meeting (Mar. 18, 2004); see also White House notes, Lewis Libby notes, Sept. 11, 2001 

(“10:15–18:Aircraft 60 miles out, confirmed as hijack—engage?VP:Yes.JB [Joshua Bolten]:Get President and confirm engage order”). 

221.For theVice President’s call,seeWhite House record,Secure Switchboard Log,Sept.11,2001;White House 

record, President’s Daily Diary, Sept. 11, 2001;White House notes, Lewis Libby notes, Sept. 11, 2001. Fleischer’s 

10:20 note is the first mention of shootdown authority. See White House notes,Ari Fleischer notes, Sept. 11, 2001; 

see also Ari Fleischer interview (Apr. 22, 2004). 

222. DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

223. On reports of another plane, see White House notes, Lynne Cheney notes, Sept. 11, 2001;White House 

notes,Lewis Libby notes,Sept.11,2001.On theVice President’s authorization,see ibid.;DOD transcript,AirThreat 

Conference Call, Sept. 11, 2001. For Hadley’s statement, see DOD transcript,Air Threat Conference Call, Sept. 

11, 2001. 

224. For the quotation, see White House transcript, Libby interview with Newsweek, Nov. 2001. On the aircraft’s identity, see White House record,White House Military Office Log, Sept. 11, 2001. 

225. On the NMCC, see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. On the Secret Service’s 

contacts with the FAA, see notes 208, 217. On the Secret Service conveying information to the White House, see 

DOD transcript,Air Threat Conference Call, Sept. 11, 2001; Nelson Garabito interview (Mar. 11, 2004). 

226. DOD transcript,Air Threat Conference Call, Sept. 11, 2001. 

227. Ibid. 

228. Ralph Eberhart interview (Mar. 1, 2004). On the morning of 9/11, General Eberhart was in his office at 

headquarters—roughly 30 minutes away from Cheyenne Mountain, where the operations center is located. 

229. DOD record, Continental Region chat log, Sept. 11, 2001. 

230. NEADS audio file, Mission Crew Commander position, channel 2, 10:32:12. For the text of the chat log 

message, see DOD record, Continental Region chat log, Sept. 11, 2001. 

231. For the statements of NEADS personnel, see Robert Marr interview (Jan. 23, 2004) (NEADS commander); Kevin Nasypany interview (Jan. 22, 2004) (mission commander); James Fox interview (Oct. 29, 2004) 

(senior weapons director). On the understanding of leaders in Washington, see DOD transcript,Air Threat Conference Call, Sept. 11, 2001. For the orders to Langley pilots, see NEADS audio file,Weapons Director position, 

recorder 1, channel 2, 10:10–11. 

232. For evidence of the President speaking to Rumsfeld,see White House notes,Ari Fleischer notes, Sept. 11, 

2001. On inability to recall this conversation, see Donald Rumsfeld interview (Jan. 30, 2004). 

233. DOD note, transcript of Air Threat Conference Call, Sept. 11, 2001. 

234.Donald Rumsfeld interview (Jan. 30, 2004).At 11:15, Secretary Rumsfeld spoke to the President and told 

him DOD was working on refining the rules of engagement so pilots would have a better understanding of the 

circumstances under which an aircraft could be shot down. See, e.g., DOD notes, Stephen Cambone notes, Sept. 

11, 2001. DOD did not circulate written rules of engagement until sometime after 1:00 P.M. See DOD memo, 

rules of engagement, Sept. 11, 2001 (faxed to Andrews Air Force Base at 1:45 P.M.). 

235. David Wherley interview (Feb. 27, 2004). 

236.The 113th Wing first learned from the FAA tower at Andrews that the Secret Service wanted fighters airborne.The FAA tower had been contacted by personnel at FAA headquarters,who were on an open line with senior agents from the President’s detail. See Nelson Garabito interview (Mar. 11, 2004); Terry Van Steenbergen 

interview (Mar. 30, 2004). On the Secret Service agent relaying instructions, see USSS memo, Beauchamp to ADInspection, September 11 experience, Feb. 23, 2004. On the order to fly weapons free, see David Wherley interview (Feb. 27, 2004); DOD memo, interview of David Wherley, Oct. 3, 2001, p. 12. 

237. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

238.These estimates are based on analysis of Boeing 757 maximum operating speed data, FAA and military 

radar data, and assumptions regarding how the airplane would be operated en route to the Washington, D.C., area. 

The shortest time frame assumes maximum speed without regard to overspeed warnings, a straight-line path, and 

no time allowed for maneuvering or slowing to aim and crash the airplane into its target.The probable time frame 

allows for speeds consistent with the observed operation of the airplane prior to its final maneuvers and crash, as 

well as for maneuvers and slowing in the D.C.area to take aim.According to radar data, the fighters from Langley 

Air Force Base arrived over Washington at about 10:00 A.M. Two of the three Langley fighters were fully armed 

(i.e., with missiles and guns); the third fighter carried only guns. Craig Borgstrom interview (Dec. 1, 2003). 

239. For the pilots’ awareness, see Dean Eckmann interview (Dec. 1, 2003); Bradley Derrig interview (Dec. 1, 

2003); Craig Borgstrom interview (Dec. 1, 2003). For the quotation, see Dean Eckmann interview (Dec. 1, 2003). 

240. For no authority at 10:10, see NEADS audio file, Mission Crew Commander, channel 2. For shootdown 
466 NOTES TO CHAPTER 1 

authority at 10:31,see DOD record,Continental Region chat log,Sept.11,2001.For possibility of ordering a shootdown, see Larry Arnold interview (Feb. 2, 2004). 

241. NEADS audio file, Identification Technician position, recorder 1, channel 4, 10:02:22. 

2 The Foundation of the New Terrorism 

1.“Text of World Islamic Front’s Statement Urging Jihad Against Jews and Crusaders,” Al Quds al Arabi, Feb. 

23, 1998 (trans. Foreign Broadcast Information Service), which was published for a large Arab world audience and 

signed by Usama Bin Ladin,Ayman al Zawahiri (emir of the Egyptian Islamic Jihad),AbuYasir Rifa’i Ahmad Taha 

(leader of the Egyptian Islamic Group),Mir Hamzah (secretary of the Jamiat ul Ulema e Pakistan),and Fazlul Rahman (head of the Jihad Movement in Bangladesh). 

2. “Hunting Bin Ladin,” PBS Frontline broadcast, May 1998 (online at www.pbs.org/wgbh/pages/frontline/ 

shows/binladen/who/interview.html). 

3.Usama Bin Ladin,“Declaration of War Against the Americans Occupying the Land of the Two Holy Places,” 

Aug. 23, 1996 (trans., online at www.terrorismfiles.org/individuals/declaration_of_jihad1.html). 

4.“Hunting Bin Ladin,” PBS Frontline broadcast, May 1998. 

5. Ibid. 

6. For a classic passage conveying the nostalgic view of Islam’s spread, see Henri Pirenne, A History of Europe, 

trans. Bernard Miall (University Books, 1956), pp. 25–26. 

7. See Martin Marty and R. Scott Appleby, eds., Fundamentalism Observed, vol. 1 (Univ. of Chicago Press, 1994). 

8.See Emmanuel Sivan, Radical Islam:MedievalTheology and Modern Politics,enlarged ed.(Yale Univ.Press,1990). 

9. From the perspective of Islamic, not Arab, history, the Baghdad Caliphate’s destruction by the Mongols in 

1292 marks the end not of Islamic greatness but of Arab dominance of the Muslim world. Moghul India, Safavid 

Persia, and, above all, the Ottoman Empire were great Islamic powers that arose long after the Baghdad Caliphate 

fell. 

10. Bin Ladin,“Declaration of War,”Aug. 23, 1996. 

11.The Muslim Brotherhood, which arose in Egypt in 1928 as a Sunni religious/nationalist opposition to the 

British-backed Egyptian monarchy,spread throughout the Arab world in the mid–twentieth century.In some countries, its oppositional role is nonviolent; in others, especially Egypt, it has alternated between violent and nonviolent struggle with the regime. 

12.Sayyid Qutb, Milestones (AmericanTrust Publications,1990).Qutb found sin everywhere,even in rural midwestern churches. Qutb’s views were best set out in Sayyid Qutb,“The America I Have Seen” (1949),reprinted in 

Kamal Abdel-Malek, ed., America in an Arab Mirror:Images of America in ArabicTravel Literature:An Anthology (Palgrave, 

2000). 

13. For a good introduction to Qutb, see National Public Radio broadcast,“Sayyid Qutb’s America,” May 6, 

2003 (online at www.npr.org/display_pages/features/feature_1253796.html). 

14. “Bin Laden’s ‘Letter to America,’” Observer Worldview, Nov. 24, 2002 (trans., online at 

http://observer.guardian.co.uk/worldview/story/0,11581,845725,00.html). The al Qaeda letter was released in 

conjunction with the release of an audio message from Bin Ladin himself. 

15. Ibid. 

16. See Arab Human Development Report 2003 (United Nations, 2003), a report prepared by Arabs that examines not only standard statistical data but also more sensitive social indicators recently identified by the Nobel 

Prize–winning economist Amartya Sen.It says little,however,about the political dimensions of economic and social 

trends. See Mark LeVine,“The UN Arab Human Development Report:A Critique,” Middle East Report, July 26, 

2002 (online at www.merip.org/mero/mer0072602.html). 

17. President Bush, remarks at roundtable with Arab- and Muslim-American leaders, Sept. 10, 2002 (online at 

www.whitehouse.gov/news/releases/2002/09/20020910-7.html). 

18. See, e.g., Intelligence report, interrogation of Zubaydah, Oct. 29, 2002; CIA analytic report,“Bin Ladin’s 

Terrorist Operations: Meticulous and Adaptable,” CTC 00-40017CSH, Nov. 2, 2000. 

19.“Open resistance flared so quickly that only two months after the invasion . . . almost the entire population 

of Kabul climbed on their rooftops and chanted with one voice,‘God is great.’This open defiance of the Russian 

generals who could physically destroy their city was matched throughout the countryside.” General (Ret.) 

MohammedYahya Nawwroz and Lester W.Grau,“The Soviet War in Afghanistan;History and Harbinger of Future 

War?” Military Review (Fort Leavenworth Foreign Military Studies Office), Sept./Oct. 1995, p. 2. 

20.Rohan Gunaratna, Inside Al Qaeda:Global Network ofTerror (Columbia Univ.Press,2002),pp.16–23.Regarding UBL’s access to his family’s fortune, see Rick Newcomb interview (Feb. 4, 2004);William Wechsler interview 

(Jan. 7, 2004). 

21.Government’s Evidentiary Proffer Supporting the Admissibility of Co-Conspirator Statements, United States 

v. Enaam Arnaout, No. 02-CR-892 (N.D. Ill. filed Jan. 6, 2003). 

22. Intelligence report,Terrorism: Usama Bin Ladin’s Historical Links to ‘Abdallah Azzam,Apr. 18, 1997. By 
NOTES TO CHAPTER 2 467 

most accounts, Bin Ladin initially viewed Azzam as a mentor, and became in effect his partner by providing financial backing for the MAK. 

23.In his memoir,Ayman al Zawahiri contemptuously rejects the claim that the Arab mujahideen were financed 

(even “one penny”) or trained by the United States. See Zawahiri,“Knights Under the Prophet’s Banner,” Al Sharq 

al Awsat,Dec.2,2001.CIA officials involved in aiding the Afghan resistance regard Bin Ladin and his “Arab Afghans” 

as having been militarily insignificant in the war and recall having little to do with him. Gary Schroen interview 

(Mar. 3, 2003). 

24. See Abdullah Azzam,“Al Qaeda al Sulbah” (The solid foundation), Al Jihad,Apr. 1988, p. 46. 

25. A wealth of information on al Qaeda’s evolution and history has been obtained from materials seized in 

recent years, including files labeled “Tareekh Usama” (Usama’s history) and “Tareekh al Musadat” (History of the 

Services Bureau). For descriptions of and substantial excerpts from these files, see Government’s Evidentiary Proffer Supporting the Admissibility of Co-Conspirator Statements, United States v.Arnaout, Jan. 6, 2003. See also Intelligence report,Terrorism: Historical Background of the Islamic Army and bin Ladin’s Move from Afghanistan to 

Sudan, Nov. 26, 1996; DOD document, “Al-Qaeda,” AFGP-2002-000080 (translated). For a particularly useful 

insight into the evolution of al Qaeda—written by an early Bin Ladin associate, Adel Batterjee, under a pseudonym—see Basil Muhammad, Al Ansar al Arab fi Afghanistan (The Arab volunteers in Afghanistan) (Benevolence International Foundation (BIF) and World Association of Muslim Youth, 1991). 

26.Government’s Evidentiary Proffer Supporting the Admissibility of Co-Conspirator Statements, United States 

v.Arnaout, Jan. 6, 2003. 

27. See FBI report of investigation, interview of Jamal al Fadl, Nov. 10, 1996; Gunaratna, Inside Al Qaeda, p. 23. 

28. Daniel Benjamin and Steven Simon, The Age of SacredTerror (Random House, 2002), pp. 6–7, 57–63, 83–85; 

United States v. Rahman, 189 F.3d 88, 104–105, 123–124 (2d Cir.Aug. 16, 1996). 

29.Gunaratna, Inside Al Qaeda, pp. 25–27;DOD document,“Union Agreement between Jama’at Qaedat Ansar 

Allah (The Base Group of Allah Supporters) and Jama’at Al-Jihad (Jihad Group),”AFGP-2002-000081, undated; 

Benjamin and Simon, Age of Sacred Terror, p. 103. 

30.Trial testimony of Jamal al Fadl, United States v. Usama bin Laden, No. S(7) 98 Cr. 1023 (S.D. N.Y.), Feb. 6, 

2001 (transcript pp. 218–219, 233); Feb. 13, 2001 (transcript pp. 514–516); Feb. 20, 2001 (transcript p. 890). Fadl 

says this invitation was delivered by a Sudanese delegation that visited Bin Ladin in Afghanistan. See also CIA analytic report, “Al-Qa’ida in Sudan, 1992–1996: Old School Ties Lead Down Dangerous Paths,” CTC 2003-

40028CHX, Mar. 10, 2003. 

31. See Intelligence report,Terrorism: Historical Background of the Islamic Army and bin Ladin’s Move from 

Afghanistan to Sudan, Nov. 26, 1996. 

32.Trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 220–224). 

33.For Bin Ladin’s confrontation with the Saudi regime,see, e.g.,Peter L.Bergen, HolyWar Inc.:Inside the Secret 

World of Osama bin Ladin (Touchstone, 2001), pp. 80–82. On aid provided by a dissident member of the royal family, see Intelligence report, interrogation of KSM, Sept. 27, 2003; Intelligence report, interrogation of Khallad, Sept. 

26, 2003. See also FBI report of investigation, interview of Fadl, Nov. 10, 1996. 

34. Gunaratna, Inside Al Qaeda, p. 34. 

35. Intelligence report, Bin Ladin’s business activities in 1992, Mar. 31, 1994; Intelligence report,Terrorism: 

Historical Background of the Islamic Army and bin Ladin’s Move from Afghanistan to Sudan, Nov. 26, 1996; CIA 

analytic report,“Old School Ties,” Mar. 10, 2003. 

36.Trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 301–302, 305–306, 315–317, 

367–368); Intelligence report,Terrorism: Historical Background of the Islamic Army and bin Ladin’s Move from 

Afghanistan to Sudan, Nov. 26, 1996; CIA analytic report,“Old School Ties,” Mar. 10, 2003. 

37. See Intelligence report, Bin Ladin’s business activities in 1992, Mar. 31, 1994; Intelligence report, Shipment 

of Arms and Boats toYemen for Use by an Islamic Extremist,Aug. 9, 1996;Intelligence report,Terrorism: Responsibilities and Background of Islamic Army Shura Council, Dec. 19, 1996; CIA analytic report,“Old School Ties,” 

Mar. 10, 2003; FBI reports of investigation, interviews of Fadl, Nov. 10, 1996; Nov. 12, 1996; CIA analytic report, 

“Usama Bin Ladin:Al-Qa’ida’s Business and Financial Links in Southeast Asia,”CTC 2002-40066CH,June 6,2002. 

For Bin Ladin’s involvement in the Bosnian conflicts, see Evan F. Kohlmann, Al-Qaida’s Jihad in Europe:The AfghanBosnian Network (Berg, 2004). 

38.Trial testimony of Fadl, United States v. bin Laden, Feb. 7, 2001 (transcript p. 354); FBI reports of investigation, interviews of Fadl, Nov. 10, 1996; Dec. 21, 1998;“RP Cops Aware of Long-Term Rightwing Muslim Connection,” Manila Times,Apr. 26, 2002. 

39.Trial testimony of Fadl, United States v. bin Laden, Feb. 7, 2001 (transcript pp. 354–355); FBI report of investigation, interview of Fadl, Feb. 4, 1998. See also Republic of Singapore, Ministry of Home Affairs, Report to Parliament, “The Jemaah Islamiyah Arrests and the Threat of Terrorism,” Jan. 7, 2003. 

40. Benjamin and Simon, Age of Sacred Terror, pp. 100, 235. 

41. See CIA analytic report,“Arizona: Long-Term Nexus For Islamic Extremists,” CTC 2002-30037H, May 

15, 2002; Steven Emerson, American Jihad (Free Press, 2002), pp. 129–137. 
468 NOTES TO CHAPTER 2 

42.Intelligence report,Fatwa to attack U.S.interests in Saudi Arabia and movement of explosives to Saudi Arabia, Jan. 8 1997; trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 265–266); trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, Feb. 21, 2001 (transcript p. 1163); FBI reports of 

investigation, interviews of Fadl, Nov. 10, 1996; Nov. 12, 1996; FBI report of investigation, interview of confidential source, Sept. 16, 1999. 

43. On Wali Khan’s relationship with Bin Ladin, see Intelligence report, Usama Bin Ladin’s Historical Links to 

‘Abdallah Azzam,Apr. 18, 1997; FBI report of investigation, interview of Fadl, Nov. 10, 1996; Muhammad, Al Ansar 

al Arab fi Afghanistan. On the Blind Sheikh, Bin Ladin eventually spoke publicly of his admiration. See ABC News 

interview,“To Terror’s Source,” May 28, 1998. In late 1992,Abu Zubaydah confided to his diary that he was getting ready to go to one of al Qaeda’s military camps:“Perhaps later I will tell you about the Qa’ida and Bin Ladin 

group.” Intelligence report, translation of Abu Zubaydah’s diary, June 9, 2002. Ramzi Yousef and Khalid Sheikh 

Mohammed masterminded the 1995 Manila air plot,and KSM helped fundYousef’s attempt to blow up theWorld 

Trade Center in 1993.Intelligence report,interrogation of KSM,Jan.9,2004.The Blind Sheikh was linked toYousef 

and the 1993 World Trade Center attack, while Wali Khan was convicted together with Yousef for the Manila air 

conspiracy. 

44.Intelligence report,Usama Bin Ladin Links to a SouthernYemeni Group,Mar. 5, 1997;FBI report of investigation, interview of Fadl, Nov. 10, 1996; CIA analytic report,“Old School Ties,” Mar. 10, 2003, p. 4. 

45.U.S.intelligence did not learn of al Qaeda’s role in Somalia until 1996.Intelligence report,Bin Ladin’s Activities in Somalia and Sudanese NIF Support,Apr. 30, 1997. 

46. Intelligence report, Bin Ladin’s Activities in Eritrea, Mar. 10, 1997; FBI report of investigation, interview 

of confidential source, Sept. 16, 1999; FBI report of investigation, interview of Essam Mohamed al Ridi, Dec. 7, 

1999; trial testimony of Essam Mohamed al Ridi, United States v. bin Laden, Feb. 14, 2001 (transcript pp. 578–593); 

trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 279–285). In June 1998, Bin Ladin was 

indicted on charges arising out of the Somalia attack in the U.S. District Court for the Southern District of New 

York. 

47. For background about the attack on the training facility, see, e.g., Benjamin and Simon, Age of Sacred Terror, 

pp. 132, 242. On the proposed attack in Saudi Arabia, see Intelligence report, Fatwa to attack U.S. interests in Saudi 

Arabia and movement of explosives to Saudi Arabia, Jan. 8, 1997; FBI reports of investigation, interviews of Fadl, 

Nov. 12, 1996; Feb. 13, 1998. On associates taking credit, see Intelligence report made available to the Commission. 

48. CIA analytic report, “Khobar Bombing: Saudi Shia, Iran, and Usama Bin Ladin All Suspects,” CTC 96-

30015,July 5,1996;DIA analytic report,Defense IntelligenceThreat Review 96-007,July 1996;Intelligence report 

made available to the Commission. See also Benjamin and Simon, Age of Sacred Terror, pp. 224–225, 300–302. 

49. Intelligence report, Usama Bin Ladin’s Attempts to Acquire Uranium, Mar. 18, 1997; CIA analytic report, 

“Usama Bin Ladin Trying to Develop WMD Capability?” CTC 97-30002, Jan. 6, 1997; trial testimony of Fadl, 

United States v. bin Laden, Feb. 7, 2001 (transcript pp. 357–366); Feb. 13, 2001 (transcript pp. 528–529); Feb. 20, 2001 

(transcript pp. 982–985). 

50.Trial testimony of Fadl, United States v. bin Laden, Feb. 13, 2001 (transcript p. 528). 

51. CIA analytic report,“Old School Ties,” Mar. 10, 2003. 

52. Intelligence report, Establishment of a Tripartite Agreement Among Usama Bin Ladin, Iran, and the NIF, 

Jan. 31, 1997; Intelligence report, Cooperation Among Usama Bin Ladin’s Islamic Army, Iran, and the NIF, Jan. 31 

1997; FBI report of investigation, interview of Fadl,Nov. 10, 1996;trial testimony of Fadl, United States v. bin Laden, 

Feb. 6, 2001 (transcript pp. 290–293); FBI report of investigation, interview of confidential source, Sept. 16, 1999. 

53. CIA analytic report,“Ansar al-Islam:Al Qa’ida’s Ally in Northeastern Iraq,” CTC 2003-40011CX, Feb. 1, 

2003. 

54. Ibid.; Intelligence report,al Qaeda and Iraq,Aug. 1, 1997. 

55. Intelligence reports, interrogations of detainee, May 22, 2003; May 24, 2003.At least one of these reports 

dates the meeting to 1994, but other evidence indicates the meeting may have occurred in February 1995. Greg 

interview (June 25, 2004). 

Two CIA memoranda of information from a foreign government report that the chief of Iraq’s intelligence 

service and a military expert in bomb making met with Bin Ladin at his farm outside Khartoum on July 30, 1996. 

The source claimed that Bin Ladin asked for and received assistance from the bomb-making expert, who remained 

there giving training until September 1996, which is when the information was passed to the United States. See 

Intelligence reports made available to the Commission.The information is puzzling, since Bin Ladin left Sudan for 

Afghanistan in May 1996, and there is no evidence he ventured back there (or anywhere else) for a visit. In examining the source material, the reports note that the information was received “third hand,” passed from the foreign 

government service that “does not meet directly with the ultimate source of the information, but obtains the information from him through two unidentified intermediaries, one of whom merely delivers the information to the 

Service.”The same source claims that the bomb-making expert had been seen in the area of Bin Ladin’s Sudan 

farm in December 1995. 

56. Intelligence report, Possible Islamic Army Foreknowledge of an “Egyptian Operation” and Logistical and 
NOTES TO CHAPTER 2 469 

Security Assistance Provided for the Attackers, Feb. 13, 1997; FBI report of investigation, interview of Fadl, Nov. 4, 

1997. 

57.Tim Carney interview (Dec. 4, 2003). 

58. Trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, Feb. 21, 2001 (transcript pp. 

1280–1282). 

59. On the Sudanese economy, see, e.g., Benjamin and Simon, Age of Sacred Terror, pp. 114–115, 132–133. For 

details about Saudi pressure on the Bin Ladin family, see, e.g., Frank G. interview (Mar. 2, 2004). Regarding management of Bin Ladin’s finances,see CIA analytic report,“Usama Bin Ladin:Al-Qa’ida’s Financial Facilitators,”OTI 

IA 2001-134-HXC,Oct. 18, 2001;CIA analytic report,“Shaykh Sa’id:Al-Qa’ida’s Loyal Senior Accountant,”CTC 

2003-30072H, July 2, 2003; Intelligence reports, interrogations of detainee, Sept. 17, 1998; Aug. 4, 1999. On the 

financial crisis in al Qaeda at this time, see trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, Feb. 

21, 2001 (transcript pp. 1282–1284). 

60.Trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 165–174, 190–205, 255–258); 

Feb. 7, 2001 (transcript pp. 382–391); trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, Feb. 21, 

2001 (transcript pp. 1282–1284). 

61. Because the U.S. embassy in Khartoum had been closed in response to terrorist threats, the U.S.Ambassador to Sudan was working out of the embassy in Nairobi.The Sudanese regime notified him there by fax. See 

Tim Carney interview (Dec. 4, 2003); Donald Petterson interview (Sept. 30, 2003); DOS cable, Nairobi 7020, 

“Sudan: Foreign Minister on Developments re Terrorism and Peace,” May 21, 1996. On the attempted assassination of Bin Ladin, see FBI report of investigation, interview of L’Houssaine Kherchtou, Oct. 15, 2000; FBI report 

of investigation, interview of confidential source, Sept. 16, 1999. 

62. Intelligence report, interrogation of KSM, July 23, 2003. 

63. Ahmed Rashid, Taliban: Militant Islam, Oil and Fundamentalism in Central Asia (Yale Univ. Press, 2000), p. 

133; Steve Coll, Ghost Wars:The Secret History of the CIA,Afghanistan, and bin Laden, from the Soviet Invasion to September 10, 2001 (Penguin, 2004), p. 9; Intelligence reports, interrogations of KSM, July 12, 2003; Sept. 27, 2003; 

Intelligence report, interrogation of Khallad, Sept. 27, 2003.The current Afghan Foreign Minister told us that one 

of Bin Ladin’s planes landed in Islamabad for refueling. See Abdullah Abdullah interview (Oct. 23, 2003). 

64. Rashid, Taliban, pp. 88–90. 

65. See Owen Bennet Jones, Pakistan: Eye of the Storm (Yale Univ. Press, 2002); Raffat Pasha interview (Oct. 

25, 2003); Rashid, Taliban;Waleed Ziad,“How the Holy Warriors Learned to Hate,” New York Times, June 18, 2004, 

p.A31. 

66. See, e.g., Marvin Weinbaum interview (Aug. 12, 2003);William Milam interview (Dec. 29, 2003). Milam 

described “strategic depth” as Pakistan’s need for a friendly, pliable neighbor on the west due to its hostile relationship with India on the east. 

67. On Pakistan’s consent, see Ahmed Rashid interview (Oct. 27, 2003); see also Rashid, Taliban, p. 139; Intelligence report,Terrorism:Activities of Bin Ladin’s in Pakistan,Afghanistan,and India, July 14, 1997; FBI investigation, interview of former al Qaeda associate, Mar. 19, 2001, p. 26. On the Afghanistan-Pakistan-centered network 

of guesthouses and training camps, see CIA analytic report,“Sketch of a South Asia–Based Terrorist Training and 

Logistic Network,”DI TR 95-12,Dec. 1995; CIA analytic report,“The Rise of UBL and Al-Qa’ida and the Intelligence Community Response,” Mar. 19, 2004 (draft), p. 11. 

68. On Bin Ladin’s money problems, see trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, 

Feb. 21, 2003 (transcript pp. 1282–1286); Frank G.and Mary S. briefing (July 15, 2003);DOS cable,Nairobi 11468, 

“Sudan: Major Usama Bin Ladin Asset Deregistered,”Aug. 6, 1996;Intelligence report, interrogation of KSM, July 

30, 2003. See also Robert Block,“In War on Terrorism, Sudan Struck a Blow by Fleecing Bin Laden,” Wall Street 

Journal, Dec. 3, 2001, p.A1. 

69. FBI report of investigation, interview of confidential source, Sept. 16, 1999; trial testimony of Ashif Juma, 

United States v. bin Laden, Feb. 15, 2001 (transcript pp. 626–627); trial testimony of L’Houssaine Kherchtou, United 

States v. bin Laden, Feb. 22, 2001 (transcript pp. 1264–1267); FBI report of investigation, interview of L’Houssaine 

Kherchtou,Aug. 28, 2000. See also Intelligence report, interrogation of Khallad, Sept. 27, 2003. 

70. See trial testimony of L’Houssaine Kherchtou, United States v. bin Laden, Feb. 22, 2001 (transcript pp. 

1282–1286). 

71. Intelligence report, interrogation of KSM, July 12, 2003; Gunaratna, Inside Al Qaeda, p. 41; Rashid, Taliban, 

pp. 19–21, 133. 

72. For Bin Ladin’s 1996 fatwa, see Bin Ladin,“Declaration of War,”Aug. 23, 1996. On constraints from the 

Sudanese, see Intelligence report, interrogation of KSM, Feb. 20, 2004. On warnings from the Saudi monarchy, see 

Intelligence report,Timeline of events from 1993 bombing ofWorldTrade Center through 9/11 (citing cables from 

Apr. 1997). 

73. On Bin Ladin’s promise to Taliban leaders, see government exhibit no. 1559-T, United States v. bin Laden. 

For the Bin Ladin interview, see CNN broadcast, interview of Bin Ladin by Peter Arnett on Mar. 20, 1997, May 

9, 1997 (available online at http://news.findlaw.com/cnn/docs/binladen/binladenintvw-cnn.pdf). According to 
470 NOTES TO CHAPTER 2 

KSM, Bin Ladin moved to Kandahar “by order of Emir Al-Mouminin,” that is, Mullah Omar. See Intelligence 

report, interrogation of KSM,July 12, 2003. On the Taliban’s invitation to UBL,see Mike briefing (Dec. 12, 2003); 

Rashid, Taliban, p. 129. Rashid has also described the move as part of Bin Ladin’s plan to solidify his relationship 

with,and eventually gain control over, the Taliban.Ahmed Rashid interview (Oct. 27, 2003). 

74. Intelligence report, unsuccessful Bin Ladin probes for contact with Iraq, July 24, 1998; Intelligence report, 

Saddam Hussein’s efforts to repair relations with Saudi government, 2001. 

75. Intelligence report, Iraq approach to Bin Ladin, Mar. 16, 1999. 

76. CIA analytic report,“Ansar al-Islam:Al Qa’ida’s Ally in Northeastern Iraq,” CTC 2003-40011CX, Feb. 1, 

2003. See also DIA analytic report,“Special Analysis:Iraq’s InconclusiveTies to Al-Qaida,” July 31, 2002; CIA analytic report,“Old School Ties,” Mar. 10, 2003.We have seen other intelligence reports at the CIA about 1999 contacts.They are consistent with the conclusions we provide in the text, and their reliability is uncertain.Although 

there have been suggestions of contacts between Iraq and al Qaeda regarding chemical weapons and explosives 

training, the most detailed information alleging such ties came from an al Qaeda operative who recanted much of 

his original information.Intelligence report,interrogation of al Qaeda operative,Feb.14,2004.Two senior Bin Ladin 

associates have adamantly denied that any such ties existed between al Qaeda and Iraq. Intelligence reports, interrogations of KSM and Zubaydah, 2003 (cited in CIA letter,response to Douglas Feith memorandum,“Requested 

Modifications to ‘Summary of Body of Intelligence Reporting on Iraq–al Qaida Contacts (1990–2003),’” Dec. 10, 

2003, p. 5). 

77.On Gulf-based donors to Bin Ladin,see Frank G.and Mary S. briefing (July 15, 2003);CIA analytic report, 

“Saudi-Based Financial Support for Terrorist Organizations,” CTC 2002-40117CH, Nov. 14, 2002. On the relationship between Bin Ladin and Omar, see Intelligence report, interrogation of detainee, Feb. 20, 2002. On relations between the Arabs in Afghanistan and the Taliban, see ibid. On financial relations, see CIA analytic report, 

“Ariana Afghan Airlines:Assets and Activities,” OTI IR 1999-170CX, July 29, 1999; CIA, NID,“Near East: UAE: 

Imposition of Sanctions Could Disrupt Bin Ladin’s Finances,” June 9, 1999. 

78. CIA analytic report,“Afghanistan:An Incubator for International Terrorism,” CTC 01-40004, Mar. 27, 

2001; CIA analytic report,“Al-Qa’ida Still Well Positioned to Recruit Terrorists,” July 1, 2002, p. 1. 

79.The number of actual al Qaeda members seems to have been relatively small during the period before 9/11, 

although estimates vary considerably, from the low hundreds to as many as 5,000. For the low hundreds, see Intelligence report, interrogation of KSM, Dec. 3, 2003. For 5,000, see Intelligence report, interrogation of Khallad, 

Nov. 26, 2003. Khallad added that because pledging bayat was secret, the number of al Qaeda members can only 

be speculative. On al Qaeda’s training and indoctrination, see minutes from the August 1988 meeting leading to 

the official formation of al Qaeda, cited in Government’s Evidentiary Proffer Supporting the Admissibility of Coconspirator Statements, United States v.Arnaout, Jan. 6, 2003, p. 36. 

80.By 1996,al Qaeda apparently had established cooperative relationships with at least 20 Sunni Islamic extremist groups in the Middle East, South Asia,Africa, and East Asia, as well as with elements of the Saudi opposition. 

See CIA analytic report, “Old School Ties,” Mar. 10, 2003, p. 3. On ties with Southeast Asia and the MalaysianIndonesian JI,see, e.g.,Intelligence report,interrogation of Hambali, Sept. 5, 2003.On Pakistani militant ties to Bin 

Ladin, see CIA analytic report,“Terrorism: Extremists Planning Attacks Against US Interests in Pakistan,” Nov. 29, 

2001, p. 1 and appendix B;see also Gunaratna, Inside Al Qaeda, pp. 169–171, 199;Benjamin and Simon, Age of Sacred 

Terror, pp. 286–287. On Europe, see, e.g., trial testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript 

pp.301,315–316),Feb.7,2001 (transcript p.368).On London,see,e.g.,Intelligence report,interrogation of detainee, 

Sept. 17, 1997. On Balkans, see Government’s Evidentiary Proffer Supporting the Admissibility of Co-Conspirator Statements, United States v.Arnaout, Jan. 6, 2003; Kohlmann, Al-Qaida’s Jihad in Europe. 

81. See, e.g.,“Tareekh Usama” and “Tareekh al Musadat” (described in note 25). See also FBI report of investigation, interviews of Mohammad Rashed Daoud al ‘Owhali,Aug. 22–25, 1998; FBI report of investigation, interview of Nasser Ahmad Nasser al Bahri, Oct. 3, 2001, p. 8. 

82.The merger was de facto complete by February 1998, although the formal “contract” would not be signed 

until June 2001. See Intelligence report, Incorporation of Zawahiri’s Organization into Bin Ladin’s Al-Qa’ida, and 

Recent [1998] Activities of Egyptian Associates of Al-Qa’ida, Sept. 22, 1998; see also Intelligence report, interrogation of detainee, Feb. 8, 2002. 

83. FBI report of investigation, interview of confidential source, Sept. 16, 1999; FBI report of investigation, 

interview of L’Houssaine Kherchtou,Aug. 28, 2000; Benjamin and Simon, Age of Sacred Terror, pp. 123–124. 

84.On the group’s surveillance and photography activities,see trial testimony of L’Houssaine Kherchtou, United 

States v. bin Laden, Feb. 21, 2001 (transcript pp. 1499–1500); FBI reports of investigation, interviews of L’Houssaine 

Kherchtou,Aug. 18, 2000;Oct. 18, 2000;see also FBI report of investigation, interview of confidential source, Sept. 

16, 1999. On Bin Ladin’s use of technical equipment to promote his intelligence/security capabilities, see Intelligence report,Terrorism: Usama Bin Ladin’s Intelligence Capabilities and Techniques, Dec. 5, 1996. 

85. On the surveillance reports and the Hezbollah training camps, see FBI report of investigation, interview of 

confidential source, Sept. 16, 1999;see also Intelligence report,Al Qaeda Targeting Study of U.S. Embassy Nairobi, 

prepared 23 December 1993, Apr. 5, 1999; Intelligence report, Establishment of a Tripartite Agreement Among 
NOTES TO CHAPTER 2 471 

Usama Bin Ladin, Iran, and the NIF, Jan. 31, 1997; Intelligence report, Cooperation Among Usama Bin Ladin’s 

Islamic Army, Iran, and the NIF, Jan. 31 1997; FBI report of investigation, interview of Fadl, Nov. 10, 1996. Bin 

Ladin told his operatives he wanted them to study Hezbollah’s 1983 truck bombing of U.S. marines in Lebanon 

that killed 241 and led to the American pullout from Lebanon. See, e.g., statement of Ali Mohamed in support of 

change of plea, United States v.Ali Mohamed, No. S(7) 98 Cr. 1023 (S.D. N.Y.), Oct. 20, 2000 (transcript p. 30); trial 

testimony of Fadl, United States v. bin Laden, Feb. 6, 2001 (transcript pp. 292–293); FBI report of investigation, interview of Fadl, Mar. 10, 1997; FBI report of investigation, interview of confidential source, Sept. 16, 1999. 

86. Hugh Davies,“Saudis Detain Member of Anti-American Terror Group,” Daily Telegraph (London),Aug. 2, 

1997. 

87. For general information on Hage, see Oriana Gill, “Hunting Bin Laden: A Portrait of Wadih El Hage, 

Accused Terrorist,” PBS Frontline broadcast, Sept. 12, 2001. On returning to the United States, Hage was met at the 

airport by FBI agents, interrogated, and called the next day before the federal grand jury then investigating Bin 

Ladin. Because he lied to the grand jury about his association with Bin Ladin and al Qaeda, he was arrested immediately after the embassy bombings a year later.Testimony of Patrick Fitzgerald before the Senate Judiciary Committee, Oct. 21, 2003, pp. 3–4. On Hage’s phone taps, see introduction of stipulation (government exhibit no. 36), 

United States v. bin Laden, Feb. 27, 2001 (transcript pp. 1575–1576). For Harun’s fax, see government exhibit no. 

300A-T, United States v. bin Laden. 

88.“World Islamic Front’s Statement Urging Jihad,” Al Quds al Arabi, Feb. 23, 1998; closing statement by Asst. 

U.S.Attorney Ken Karas, United States v. bin Laden, May 1, 2001 (transcript pp. 5369, 5376–5377). On related activities in Kenya and Tanzania, see FBI report of investigation, interviews of Mohamed Sadeeq Odeh, Aug. 15–28, 

1998. 

89. FBI report of investigation, interviews of Mohamed Sadeeq Odeh,Aug. 15–28, 1998; closing statement by 

Asst. U.S.Attorney Ken Karas, United States v. bin Laden, May 1, 2001 (transcript pp. 5239, 5408, 5417). 

90. For the Atef fax, see government exhibit no. 1636-T, United States v. bin Laden. For the fatwa, see government exhibit no. 1602-T, United States v. bin Laden (translation of “Clergymen in Afghanistan Issue a Fatwa calling 

for the Removal of American Forces from the Gulf,” Al Quds al Arabi, May 14, 1998). For the interview, see ABC 

News interview,“To Terror’s Source,” May 28, 1998. 

91. See closing statement by Asst. U.S.Attorney Ken Karas, United States v. bin Laden, May 2, 2001 (transcript 

pp. 5426–5439); see also FBI report of investigation, interviews of Mohammad Rashed Daoud al ‘Owhali, Aug. 

22–25, 1998, p. 9. Copies of the declarations issued by “The Islamic Army for the Liberation of the Holy Places” 

taking credit for the operation were recovered from a raid in Baku, Azerbaijan, after the bombings in September 

1998. See also government exhibit no. 1557C-T, United States v. bin Laden (“The formation of the Islamic Army 

for the Liberation of the Holy Places”); government exhibit no. 1557D-T, United States v. bin Laden (“Al-Aqsa 

Mosque operation”); government exhibit no. 1557E-T, United States v. bin Laden (“The Holy Ka’ba operation”). 

92. Closing statement by Asst. U.S. Attorney Ken Karas, United States v. bin Laden, May 2, 2001 (transcript p. 

5445). 

93.ABC News interview,“Terror Suspect:An Interview with Osama Bin Laden,” Dec. 22, 1998 (conducted 

in Afghanistan by ABC News producer Rahimullah Yousafsai). 

3 Counterterrorism Evolves 1.Brief of the United States, United States v.Ramzi AhmedYousef,Lead No.98-1041 (2d Cir.filed Aug.25,2000), 

pp. 42–43; John Miller and Michael Stone, with Chris Mitchell, The Cell: Inside the 9/11 Plot, and Why the FBI and 

CIA Failed to Stop It (Hyperion, 2002), pp. 95, 99. 

2. On President Clinton’s tasking the NSC, see Richard Clarke interview (Dec. 18, 2003). On the role of different U.S. government agencies, see Steve Coll, Ghost War:The Secret History of the CIA,Afghanistan, and bin Laden, 

from the Soviet Invasion to September 10, 2001 (Penguin, 2004), p. 251. 

3.Trial testimony of Brian Parr, United States v.Yousef, No. S12 93 CR 180 (KTD) (S.D. N.Y.), Oct. 22, 1997 

(transcript p. 4694). 

4. On the process of identification, see Joseph Malone interview (May 25, 2004). 

5. United States v. Salameh, 152 F.3d 88, 107–108 (2d Cir. 1998); Miller and Stone, The Cell, pp. 104–105, 107, 

109. Abouhalima had fled to the Middle East after the bombing, and was picked up by Egyptian authorities and 

returned to the United States in late March 1993. Brief of the United States, United States v. Mohammed A. Salameh, 

Lead No. 94-1312 (2d Cir. filed Jan. 17, 1997), p. 64 and n. ***. 

6. United States v. Salameh, 152 F.3d at 107–108, n. 2; United States v.Yousef, 327 F.3d 56, 78–79 (2d Cir. 2003); 

Miller and Stone, The Cell, p. 119; Daniel Benjamin and Steven Simon, The Age of Sacred Terror (Random House, 

2002), p. 12. 

7. On Rahman’s ties to the Farouq mosque, see Miller and Stone, The Cell, pp. 54–55. On Rahman’s message, 

see United States v.Rahman,189 F.3d 88,104 (2d Cir.1999);Brief for the United States, United States v.Siddig Ibrahim 

Siddig Ali, Lead No.96-1044 (2d Cir.filed July 3,1997),pp.10,15.See also DOS Inspector General report,“Review 
472 NOTES TO CHAPTER 3 

of theVisa-Issuance Process Phase I: Circumstances Surrounding the Issuance ofVisas to Sheikh Omar Ali Ahmed 

Abdel Rahman,”Mar.1994,pp.6,8,36.On the informant’s reports,see United States v.Rahman,189 F.3d at 106–107. 

On the landmarks plot, see United States v. Rahman, 189 F.3d at 108–111, 123–127; Miller and Stone, The Cell, p. 

116. 

8.These prosecutions also had the unintended consequence of alerting some al Qaeda members to the U.S. 

government’s interest in them.In February 1995,the government filed a confidential court document listing Usama 

Bin Ladin and scores of other people as possible co-conspirators in the New York City landmarks plot. Ali 

Mohamed, who was on the list, obtained a copy and faxed it to a close Bin Ladin aide for distribution. Statement 

of Ali Mohamed in support of change of plea, United States v.Ali Mohamed, No. S(7) 98 Cr. 1023 (S.D. N.Y.), Oct. 

20,2000 (transcript p.29);Statements of Prosecutor and Judge, United States v.Bin Laden, No.S(7) 98 Cr.1023 (S.D. 

N.Y.), Mar. 26, 2001 (transcript pp. 3338–3339); Patrick Fitzgerald interview (Jan. 28, 2004). 

9. On Ajaj’s travels to Khaldan and interactions with KSM, see United States v. Salameh, 152 F.3d at 107–108. 

Ajaj had entered the United States on a B-2 tourist visa at New York City on September 9, 1991. INS alien file, 

No.A72215823, Sept. 9, 1991. 

10.OnYousef’s capture and the Manila air plot,see United States v.Yousef, 327 F.3d at 79–82. On KSM, see Joint 

Inquiry report (classified version), pp. 324–328; CIA analytical report,“WTC 1993:The Solid Case for al-Qa’ida 

Involvement,” CTC 2002-40084H, July 11, 2002; Intelligence report, interrogation of KSM, May 27, 2003; James 

Risen and David Johnston,“Threats and Reponses:Counterterrorism;Qaeda Aide Slipped Away Long Before Sept. 

11 Attack,” New York Times, Mar. 8, 2003, p.A12. 

11. For a general history of the FBI, supporting the subsequent text (unless otherwise noted), see Athan G. 

Theoharis, et al., The FBI: A Comprehensive Reference Guide (Onyx Press, 1999); the FBI’s authorized history, FBI 

report,“History of the FBI” (online at www.fbi.gov/libref/historic/history/historymain.htm); the FBI’s history as 

told by the Federation of American Scientists, “History of the FBI,” updated June 18, 2003 (online at 

www.fas.org/irp/agency/doj/fbi/fbi_hist.htm).For discussion of field office autonomy,see FBI letter,Kalish toWolf, 

responses to questions posed by the Subcommittee on Commerce, Justice, State, and Judiciary of the House Appropriations Committee, May 24, 2004, pp. 47–48. 

12. See, e.g., Dan C. interview (Aug. 27, 2003); Ruben Garcia interview (Apr. 29, 2004); DOJ Inspector General interview of William Gore, Oct. 24, 2002. 

13.The Washington Field Office was originally assigned the East Africa bombings case because it generally has 

responsibility for investigating crimes overseas.When the attack was determined to be al Qaeda–related, responsibility shifted to the New York Field Office. See generally Kevin C. interview (Aug. 25, 2003).This created significant friction between agents in the respective offices. Edward Curran and Sidney Caspersen interview (Jan. 20, 

2004). On the concept of the office of origin, see FBI memo, Kalish to Wolf, responses to questions from the Subcommittee on Commerce, Justice, State, and Judiciary of the House Appropriations Committee, pp. 47–48; testimony of Robert S. Mueller III before the Subcommittee on the Departments of Commerce, Justice, and State, the 

Judiciary and Related Agencies of the House Appropriations Committee, June 18, 2003; FBI report,“Counterterrorism Program Since September 2001,”Apr. 14, 2004, p. 20. 

14. On the impact of Watergate, see generally Kathryn Olmsted, Challenging the Secret Government:The PostWatergate Investigations of the CIA and FBI (Univ. of North Carolina Press, 1996). 

15.David M.Alpern with Anthony Marro and Stephan Lesher,“This IsYour New FBI,” Newsweek,Jan.5,1976, 

p. 14. 

16. On the Levi guidelines and the Smith modifications, see John T. Elliff,“Symposium: National Security and 

Civil Liberties:The Attorney General’s Guidelines for FBI Investigations,” Cornell Law Review, vol. 69 (Apr. 1984), 

p. 785. On the line between church and state, see Floyd Abrams,“The First Amendment and the War against Terrorism,” University of Pennsylvania Journal of Constitutional Law, vol. 5 (Oct. 2002). 

17. On Pan Am bombing investigation, see Commission analysis of U.S. counterterrorism strategy from 1968 

to 1993; FBI report,“History of the FBI.” 

18. Louis Freeh interview (Jan. 6, 2004); Federation of American Scientists,“History of the FBI;” DOJ Inspector General report,“Federal Bureau of Investigation Casework and Human Resource Allocation,” Sept. 2003, pp. 

iv, vi, viii, x, xiii. 

19. For quote, see FBI report,“Congressional Budget Justification Book Fiscal Year 1995,” undated, p. 6. On 

Freeh’s efforts, see Howard M. Shapiro, “The FBI in the 21st Century,” Cornell International Law Journal, vol. 28 

(1995), pp. 219–228; Louis Freeh interview (Jan. 6, 2004). On Freeh’s budget request, see FBI report, “Congressional Budget Justification Book Fiscal Year 1995,” undated. 

20. Janet Reno interview (Dec.16, 2003); Dale Watson interview (Feb. 5, 2004); Stephen Colgate interview 

(May 19, 2004); OMB budget examiner interview (Apr. 27, 2004). 

21. On the plan,see FBI report,“Strategic Plan: 1998–2003,‘Keeping Tomorrow Safe,’”May 8, 1998. For Watson’s recollections, see Dale Watson interview (Jan. 6, 2004). 

22.For the mid-1990s numbers,see FBI memo,Freeh to Reno,“Reorganization of FBI Headquarters—Establishment of Counterterrorism Division and Investigative Services Division,” Apr.22,1999.For the 1998–2001 num-
NOTES TO CHAPTER 3 473 

bers, see DOJ Inspector General report,“Review of the Federal Bureau of Investigation’s Counterterrorism Program:Threat Assessment, Strategic Planning, and Resource Management,” Sept. 2002, p. 67. For the failure to shift 

resources, see DOJ Inspector General report,“FBI Casework and Human Resource Allocation,” Sept. 2003, pp. iv, 

vi, viii, x, xiii. For the comparison to drug agents, see testimony of Dick Thornburgh before the Subcommittee on 

Commerce, State, Justice, the Judiciary, and Related Agencies of the House Appropriations Committee, June 18, 

2003, p. 20. 

23.Dale Watson interview (Feb. 5, 2004);Virginia Bollinger interview (Feb. 2, 2004); Robert Bryant interview 

(Dec. 18, 2003). 

24.On the state of information technology at FBI,seeVirginia Bollinger interview (Jan.28,2004);Mark Miller 

interview (Dec. 23, 2003). On the lack of an overall assessment, see DOJ Inspector General report,“Review of the 

FBI’s Counterterrorism Program,” Sept. 2002, pp. ii–iii. 

25.For training statistics,see DOJ Inspector General report,“Review of the FBI’s Counterterrorism Program,” 

Sept.2002,p.74.For translation resources,see FBI report,“FY 2002 Counterterrorism Division Program Plan Summary,” undated, p. 4. Since 9/11, the FBI has recruited and processed more than 30,000 translator applicants.This 

has resulted in the addition of nearly 700 new translators. FBI report,“The FBI’s Counterterrorism Program Since 

September 2001,”Apr. 14, 2004.The FBI’s hiring process includes language testing,a personnel security interview, 

polygraph, and a full background investigation.The FBI must maintain rigorous security and proficiency standards 

with respect to its permanent and contract employees. Even as the FBI has increased its language services cadre, 

the demand for translation services has also greatly increased.Thus, the FBI must not only continue to bring on 

board more linguists,it must also continue to take advantage of technology and best practices to prioritize its workflow, enhance its capabilities, and ensure compliance with its quality control program. FBI linguists interviews (July 

31,2003–May 10,2004);Margaret Gulotta interview (May 10,2004).See DOJ Inspector General report,“A Review 

of the FBI’s Actions in Connection with Allegations Raised by Contract Linguist Sibel Edmonds,” July 1, 2004; 

Sibel Edmonds interview (Feb. 11, 2004). 

26.Wilson Lowery interview (Jan. 28, 2004); Janet Reno testimony,Apr. 13, 2004; Helen S. interview (Dec. 29, 

2003); Stephen Colgate interview (May 19, 2004); Robert Dies interview (Feb. 4, 2004). 

27. FBI report,“Director’s Report on Counterterrorism,” Sept. 1, 2001, pp. I-1–I-14. On FBI reorganization, 

see FBI memo, Freeh to Reno,“Reorganization of FBI Headquarters—Establishment of Counterterrorism Division and Investigative Services Division,”Apr. 22, 1999. On Watson’s observation, see Dale Watson interview (Feb. 

4, 2004). On MAXCAP 05, see FBI memo, description of MAXCAP 05, undated (draft likely prepared after Aug. 

31, 2001, for incoming Director Mueller). On field executives’ views, see FBI report, Counterterrorism Division, 

International Terrorism Program,“Strategic Program Plan, FY 2001–06,” undated, p. 30. 

28. International terrorism intelligence cases were designated as 199 matters; international terrorism criminal 

cases were designated as 265 matters. In 2003, these designations were eliminated; all international terrorism matters now receive the same designation, 315. 

29. For historical information on FISA, see Americo R. Cinquegrana,“The Walls (and Wires) have Ears:The 

Background and First TenYears of the Foreign Intelligence Surveillance Act of 1978,” University of Pennsylvania Law 

Review, vol. 137 (1989), pp. 793, 802–805. For the statute, see 50 U.S.C. §§ 1801 et seq. As enacted in 1978, FISA 

permitted orders authorizing electronic surveillance. It did not refer to physical searches. In 1994, the statute was 

amended to permit orders authorizing physical searches. See Pub. L. No. 103-359, 108 Stat. 3423, 3443 (Oct. 14, 

1994); 50 U.S.C. §§ 1821–1829. See generally, William C. Banks and M. E. Bowman, “Executive Authority for 

National Security Surveillance,” American University Law Review, vol. 50 (2000), pp. 1–130. 

30.On the history of courts applying the primary purpose standard,see In re Sealed Case, 310 F.3d 717,725–726 

(FISC Ct. Rev. 2002), in which the FISC Court of Review concluded that these courts had ruled in error. See also 

DOJ report,“Final Report of the Attorney General’s Review Team on the Handling of the Los Alamos National 

Laboratory Investigation” (hereinafter “Bellows Report”),May 2000,appendix D.On DOJ interpretation of FISA, 

see DOJ memo, Dellinger toVatis,“Standards for Searchers Under Foreign Intelligence Act,” Feb. 14, 1995; Royce 

Lamberth interview (Mar. 26, 2004); Bellows Report, pp. 711–712; DOJ Inspector General interview of Marion 

Bowman, May 28, 2003. 

31. Bellows Report, pp. 711–712; DOJ Inspector General interview of Marion Bowman, May 28, 2003. 

32. Bellows Report, pp. 712–714, n. 947, appendix D tabs 2, 3; Richard Scruggs interview (May 26, 2004); 

Larry Parkinson interview (Feb. 24, 2004). Because OIPR had ultimate authority to decide what was presented to 

the FISA Court, it wielded extraordinary power in the FISA process. 

33.The group included representatives from the FBI, OIPR, and the Criminal Division. In addition, the U.S. 

Attorney for the Southern District of New York was given an opportunity to comment on the procedures.The 

procedures that were eventually issued were agreed to by all involved in the drafting process.As a member of the 

Commission, Gorelick has recused herself from participation in this aspect of our work. 

34. On Reno’s July 1995 memo, see DOJ Inspector General report,“A Review of the FBI’s Handling of Intelligence Information Related to the September 11 Attacks,” July 2004, pp. 27–34; Bellows Report, p. 709, appen-
474 NOTES TO CHAPTER 3 

dix D tab 23. Some barriers were proposed by OIPR in the FISA applications and subsequently adopted by the 

FISC; others, less formally recorded, were believed by the FBI to be equally applicable. 

35. On the misapplication of the procedures and the role of OIPR, see Bellows Report, pp. 721–722; Marion 

Bowman interview (Mar. 6, 2004); Fran Fragos Townsend meeting (Feb. 13, 2004). On the OIPR as gatekeeper, 

see Michael Vatis interview (Jan. 21, 2004); Larry Parkinson interview (Feb. 24, 2004). On OIPR’s stated defense, 

see David Kris interview (May 19, 2004); Richard Scruggs interview (May 26, 2004). On OIPR’s threat, see Larry 

Parkinson interview (Feb. 24, 2004);Thomas A. interview (Mar. 16, 2004). On the lack of information flow, see 

Bellows Report, pp. 722, 724–725, 729–731. 

36.For Bryant’s comment,see David Kris interview (Jan.15,2004);Bellows Report,p.714.On barriers between 

agents on same squads, see Larry Parkinson interview (Feb. 24, 2004); MichaelVatis interview (Jan. 21, 2004); DOJ 

Inspector General interview of Thomas A., May 28, 2003. On incorrect interpretation by field agents, see Joint 

Inquiry report,pp.363,367–368;Larry Parkinson interview (Feb.24,2004);MichaelVatis interview (Jan.21,2004); 

DOJ Inspector General interview of Thomas A., May 28, 2003; DOJ Inspector General interview of Jane, Nov. 4, 

2002. 

37. For an example of the barriers between agents, see DOJ emails, Jane to Steve B., interpreting the wall to 

apply to non-FISA information,Aug.29,2001;David Kris interview (Jan.15,2004).On the NSA barriers,see DOJ 

Inspector General interview of Jane, Nov. 4, 2002.These barriers were reinforced by caveats NSA began placing 

on all of its Bin Ladin–related reports and later on all of its counterterrorism-related reports—whether or not the 

information was subject to the attorney general’s order—which required approval before the report’s contents could 

be shared with criminal investigators. Ibid. On the several reviews of the process, see Bellows Report, pp. 709, 722; 

DOJ Inspector General report,“The Handling of FBI Intelligence Information Related to the Justice Department’s 

Campaign Finance Investigation,” July 1999, pp. 15–16, 255, 256, 328–330, 340, 344; GAO report, “FBI Intelligence Investigations:Coordination Within Justice on Counterintelligence Criminal Matters Is Limited,” July 2001, 

pp. 3–5. 

38. In December 1999, NSA began placing caveats on all of its Bin Ladin reports that precluded sharing of any 

of the reports’ contents with criminal prosecutors or FBI agents investigating criminal matters without first obtaining OIPR’s permission.These caveats were initially created at the direction of Attorney General Reno and applied 

solely to reports of information gathered from three specific surveillances she had authorized.Because NSA decided 

it was administratively too difficult to determine whether particular reports derived from the specific surveillances 

authorized by the attorney general,NSA decided to place this caveat on all its terrorism-related reports.In November 2000, in response to direction from the FISA Court, NSA modified these caveats to require that consent for 

sharing the information with prosecutors or criminal agents be obtained from NSA’s Customer Needs and Delivery Services group. See DOJ memo, Reno to Freeh, E.O. 12333 authorized surveillance of a suspected al Qaeda 

operative, Dec. 24, 1999; NSA email,William L. to Brian C.,“dissemination of terrorism reporting,” Dec. 29, 1999; 

NSA memo,Ann D.to others,“Reporting Guidance,”Dec. 30. 1999;Intelligence report,Nov. 6, 2000. See also discussion of the history of the NSA caveats in the notes to Chapter 8. 

39. See DEA report, “DEA Staffing & Budget” (figures for 1972 to 2003) (online at www.usdoj.gov/dea/ 

agency/staffing.htm). For USMS staffing, see DOJ information provided to the Commission. 

40. On the number of agents, see INS newsletter,“INS Commissioner Meissner Announces Departure,” Jan. 

2001; INS news release,“INS to Hire More than 800 Immigration Inspectors Nationwide,” Jan. 12, 2001; Gregory 

Bednarz prepared statement, Oct. 9, 2003, p. 5. On the INS’s main challenges, see, e.g., Eric Holder interview (Jan. 

28,2004);Jamie Gorelick interview (Jan.13,2004);Doris Meissner interview (Nov.25,2003).On the White House 

views, see, e.g.,White House press release,“Fact Sheet on Immigration Enforcement Act,” May 3, 1995. On DOJ’s 

concerns, see INS newsletter, Remarks of Attorney General Reno on Oct. 24, 2000, Jan. 2001, pp. 16, 26.To assess 

congressional views, we reviewed all conference and committee reports relating to congressional action on INS 

budget requests for fiscal years 1995 through 2001 and all Senate and House immigration hearings from 1993 to 

2001. On outdated technology, see Gus de la Vina interview (Nov. 19, 2003); Doris Meissner interview (Nov. 25, 

2003). 

41. On Meissner’s response, see Doris Meissner interview (Nov. 25, 2003). On the lookout unit, see Tim G. 

interview (Oct. 1, 2002). On the number of denials of entry, see Majority Staff Report, Hearing on “Foreign Terrorists in America: Five Years after the World Trade Center” before the Subcommittee on Technology,Terrorism, 

and Government Information of the Senate Judiciary Committee, Feb. 24, 1998, p. 145. 

42. Majority Staff Report, Hearing on “Foreign Terrorists in America: Five Years after the World Trade Center,” Feb. 24, 1998, p. 152; 8 U.S.C. § 1534(e)(1)(A). On the low level of removals, see Daniel Cadman interview 

(Oct. 9, 2003); Rocky Concepcion interview (June 15, 2004). 

43. On the 1986 plan, see INS report, Investigations Division,“Alien Terrorists and Undesirables:A Contingency Plan,” May 1986; Daniel Cadman interview (Oct. 17, 2003). On the 1995 plan, see INS memo, Bramhall to 

Bednarz and Hurst,“Draft Counter-Terrorism Strategy Outline,”Aug. 11, 1995. On the 1997 plan, see INS email, 

Cadman to others,“EAC briefing document,” Dec. 5, 1997 (attachment titled “Counterterrorism/National Secu-
NOTES TO CHAPTER 3 475 

rity Strategy and Casework Oversight”). On the work of the National Security Unit and the Intelligence Unit, see 

Daniel Cadman interview (Oct. 17, 2003); Cliff Landesman interview (Oct. 27, 2003). 

44.For number of agents on Canadian border,the Canadian situation generally,and the inspector general’s recommendations, see INS report,“Northern Border Strategy,” Jan. 9, 2001; DOJ Inspector General report,“Followup Review of the Border Patrol Efforts Along the Northern Border,” Apr. 2000 (inspection plan). On terrorists 

entering the United States via Canada,see, e.g.,INS record,Record of Deportable Alien,Abu Mezer,June 24,1996. 

Mezer was able to stay in the United States despite apprehensions for his illegal entries along the northern border. 

45.The inspectors’ views are drawn from our interviews with 26 border inspectors who had contact with the 

9/11 hijackers. On the incomplete INS projects, see Illegal Immigration Reform and Immigrant Responsibility 

Act, Pub. L. No. 104-208, 110 Stat. 3009 (1996), §§ 110, 641. 

46. For the 1996 law, see 8 U.S.C. § 1357 (1996). On unauthorized immigration, see Migration Policy Institute report, “Immigration Facts: Unauthorized Immigration to the United States,” Oct. 2003 (online at 

www.migrationpolicy.org/pubs/two_unauthorized_immigration_us.pdf). On the initiation of city noncooperation, see New York Mayor Ed Koch’s 1987 order prohibiting city line workers, but not police or the Department 

of Corrections, from transmitting information respecting any alien to federal immigration authorities. On backlogs, see testimony of Dr. Demetrios G. Papademetriou before the Subcommittee on Immigration, Border Security and Claims of the House Judiciary Committee, Mar. 11, 2004. On the overwhelmed INS, see James Ziglar 

testimony, Jan. 26, 2004. 

47. On the relationship between the FBI and state and local police forces, see William Bratton et al. interview 

(Nov. 20, 2003); David Cohen interview (Feb. 4, 2004). On the New York JTTF, see Mary JoWhite,“Prosecuting 

Terrorism in NewYork,” Middle East Quarterly, spring 2001 (online at www.meforum.org/article/25). On the pre9/11 number of JTTFs, see Louis Freeh prepared statement for the Joint Inquiry, Oct. 8, 2002, p. 18. On the effectiveness of JTTFs, see Washington Field Office agent interview (Aug.4, 2003); Phoenix JTTF member interview 

(Oct. 20, 2003); Phoenix Field Office agent interview (Oct. 21, 2003);Art C. interview (Dec. 4, 2003). 

48.Treasury report, “1995 Highlights of The Bureau of Alcohol,Tobacco and Firearms,” undated (online at 

www.atf.gov/pub/gen_pub/annualrpt/1995/index.htm); ATF report, “ATF Snapshot,” Jan. 30, 1998 (online at 

www.atf.gov/about/snap1998.htm). 

49.DaleWatson interview (Feb. 4, 2004);Frank P.interview (Aug. 26, 2003);Dan C.interview (Aug. 27, 2003); 

Louis Freeh interview (Jan. 8. 2004). 

50.See Federal Aviation Reauthorization Act,Pub.L.No.104-264,110 Stat.3213 (1996), codified at 49 U.S.C. 

§ 40101; Federal Aviation Authorization Act, H.R. Rep. No. 104-848, 104th Cong., 2d sess. (1996) (notes on conference substitute for § 401). On responsibility for protection, see 49 U.S.C. § 44903(b). On sabotage, see FAA 

report, Aviation Security Advisory Committee, “Domestic Security Baseline Final Report,” Dec. 12, 1996; FAA 

report,“Civil Aviation Security: Objectives and Priorities,” Mar. 18, 1999 (staff working paper). See also Jane Garvey prepared statement, May 22, 2003; Report of the President’s Commission on Aviation Security and Terrorism (Pan 

Am/Lockerbie Commission), May 15, 1990, pp. 113–114; Final Report of the White House Commission on Aviation 

Safety and Security (Gore Commission), Feb. 12, 1997.While the sabotage of commercial aircraft, including Pan Am 

103 in 1998, had claimed many lives, hijackings had also been deadly, including the 1985 hijacking of an Egypt Air 

flight in which 60 people were killed and 35 injured; the 1986 hijacking of Pan Am 73 in which 22 people were 

killed and 125 injured; and the 1996 hijacking of an Ethiopian Airlines flight in which 123 people were killed. See 

FAA report,“Civil Aviation Security Reference Handbook,”May 1999.Commissioners Ben-Veniste,Gorelick,and 

Thompson have recused themselves from our work on aviation security matters. 

51.See GAO report,“Aviation Security:Additional Actions Needed to Meet Domestic and International Challenges,” Jan. 27, 1994; GAO report,“Aviation Security: Urgent Issues Need to Be Addressed,” Sept. 11, 1996; GAO 

report,“Aviation Security: Slow Progress in Addressing Long-Standing Screener Performance Problems,” Mar. 16, 

2000; GAO report,“Aviation Security: Long-Standing Problems Impair Airport Screeners’ Performance,” June 28, 

2000;testimony of Kenneth M.Mead,DOT Inspector General,Joint Hearing on Actions Needed to Improve Aviation Security before the Subcommittee on Oversight of Government Management, Restructuring and the District of Columbia of the Senate Governmental Affairs Committee, Sept. 25, 2001. On rules regulating access to 

security sensitive areas of commercial airports,see FAA regulations,“Airport Security,”14 C.F.R.§ 107;FAA report, 

“Air Carrier Standard Security Program,” May 2001. 

52.The FAA maintained formal agreements with the CIA, FBI, Department of State, Department of Defense, 

and NSA to receive data of interest as outlined in the agreement. In addition, the FAA posted liaisons with the CIA, 

FBI, and Department of State to facilitate the flow of intelligence and threat information. See Claudio Manno interview (Oct. 1, 2003); Matt K. interview (Feb. 13, 2004). FAA civil aviation security officials reported that the agency’s 

intelligence watch received about 200 pieces of intelligence per day. See Claudio Manno interview (Oct. 1, 2003). 

The analysis regarding the passage of FBI information was based on a review of the FAA’s Intelligence Case Files.The 

FBI analyst who worked on the 1998 tasking indicated that the information was shared with the FAA liaison to the 

Bureau, but the liaison did not recall having seen it. Cathal Flynn interview (Sept. 9, 2003); Matt K. interview (Feb. 

13, 2004). 
476 NOTES TO CHAPTER 3 

53.Regarding intelligence reports,the Daily Intelligence Summary (DIS) prepared by the FAA’s Office of Civil 

Aviation Intelligence was reviewed first by an assistant to Acting Deputy Administrator Belger, who would inform 

him of any information that she felt merited his attention. Belger in turn would determine whether the information needed to be raised with Administrator Garvey. Garvey told us that she maintained an open door policy and 

counted on her security staff to keep her informed on any pressing issues. Jane Garvey interview (Oct. 21, 2003); 

Monte Belger interview (Nov. 24, 2003); Cathal Flynn interview (Sept. 9, 2003); Shirley Miller interview (Mar. 30, 

2004); Claudio Manno interview (Oct. 1, 2003). Regarding the intelligence unit, see Nicholas Grant interview 

(May 26, 2004); Claudio Manno interview (Oct. 1, 2003); Mike Canavan interview (Nov. 4, 2003);Alexander T. 

Wells, Commercial Aviation Safety (McGraw-Hill, 2001), p. 308. 

54. On the threat to civil aviation, see Lee Longmire interview (Oct. 28, 2003). On CAPPS, also known as 

CAPS (Computer Assisted Profiling System), see FAA security directive,“Threat to Air Carriers,” SD 97-01, Oct. 

27, 1997.The profile was derived from information on the Passenger Name Record and did not include factors 

such as race, creed, color, or national origin. In addition to those chosen by the algorithm, a number of other passengers were selected at random, both to address concerns about discrimination and to deter terrorists from figuring out the algorithm and gaming the system. On no-fly lists, see FAA security directive, “Threat to U.S. Air 

Carriers,” SD 95, Apr. 24, 2000. Some of the individuals on the no-fly list were in U.S. custody as of 9/11. See 

Kevin G.Hall,Alfonso Chardy,and Juan O.Tamayo,“Mix-Up Almost Permitted Deportation of Men Suspected of 

Terrorist Activities,” Miami Herald, Sept. 19, 2001; FAA security directive,“Threat to U.S.Aircraft Operators,” SD 

108-1,Aug. 28, 2001. On the Gore Commission, see Final Report of the White House Commission on Aviation Safety 

and Security, Feb. 12, 1997, p. 28. On the TIPOFF database (used to screen visa applicants and persons seeking permission to enter the United States against the names of known or suspected terrorists),see DOS cable,State 182167, 

“Fighting Terrorism:Visas Viper Procedures,” Oct. 19, 2001. Finally, on the watchlist, officials told us that large lists 

were difficult to implement,particularly when they weren’t accompanied by numeric data such as date of birth that 

would enable an air carrier to distinguish the terrorist from others around the world who had his or her name. In 

addition, the U.S. intelligence community was required to approve the “no-fly” listing of an individual in order to 

protect sources and methods. Matt Kormann interview (Feb. 13, 2004). 

55. On selectees, see James Padgett interview (Oct. 7, 2003).Their bags were either screened for explosives or 

held off their flight until they were confirmed to be aboard. See FAA security directive,“Threat to Air Carriers,” 

SD 97-01 Oct. 27, 1997. Under the previous noncomputerized profiling system, selectees were subject to secondary screening of their carry-on belongings,and checked baggage. See FAA security directive,“Threat to Air Carriers,” SD 96-05,Aug. 19, 1996. 

56. FAA report,“Air Carrier Standard Security Program,” May 2001; FAA regulations,“Screening of Passengers and Property,” 14 C.F.R. § 108.9 (1999); Leo Boivin interview (Sept. 17, 2003). 

57.“Knives with blades under 4 inches, such as Swiss Army Knives, scout knives, pocket utility knives, etc. may 

be allowed to enter the sterile area. However, some knives with blades under 4 inches could be considered by a 

reasonable person to be a ‘menacing knife’and/or may be illegal under local law and should not be allowed to enter 

the sterile area.” See FAA regulations,Air Carriers Checkpoint Operations Guide,Aug. 1999;see also Air Transport 

Association Regional Airlines Association report,“Checkpoint Operations Guide,”Aug. 1999; Cathal Flynn interview (Sept. 9, 2003); Lee Longmire interview (Oct. 28, 2003); Leo Boivin interview (Sept. 17, 2003). A 1994 FAA 

assessment of the threat to civil aviation in the United States stated that “system vulnerabilities also exist with respect 

to hijackings . . . aircraft can be hijacked with either fake weapons or hoax explosive devices. Cabin crew or passengers can also be threatened with objects such as short blade knives, which are allowable on board aircraft.” See 

FAA report,“The Threat to U.S. Civil Aviation in the United States,” Sept. 1994. 

58. On random and continuous screening, see Janet Riffe interview (Feb. 26, 2004); FAA report,“Air Carrier 

Standard Security Program,” May 2001. On the 9/11 hijackers, see Intelligence report, interrogation of Ramzi 

Binalshibh, Oct. 1, 2002; FAA records, Intelligence Case File 98–96. 

59.Courtney Tucker interview (June 3, 2004);Kenneth Mead prepared statement,May 22, 2003. Some air carrier officials, however, enjoyed a strong reputation for leadership in aviation security, including United Airlines’ Ed 

Soliday. Bruce Butterworth interview (Sept.29,2003);Cathal Flynn interview (Sept.9,2003);Steven Jenkins interview (Feb. 24, 2004). 

60. Mike Morse interview (Sept. 15, 2003). Regarding training, see FAA report,“Air Carrier Standard Security Program,” May 2001. 

61. On a hardened cockpit door making little difference, see Tim Ahern interview (Oct. 8, 2004). For regulations governing the doors,see FAA regulations,“Miscellaneous Equipment” (emergency exit), 14 C.F.R. § 121.313 

(2001);FAA regulations,“Closing and locking of flight crew compartment door,” 14 C.F.R. § 121.587 (2001).Also 

compromising cockpit security was the use of common locks (one key fit the cockpits of all Boeing aircraft) and 

the absence of procedures to properly manage and safeguard cockpit keys. Michael Woodward interview (Jan. 25, 

2004). For the quote on reinforced cockpit doors, see Byron Okada,“Air Rage Prompts Call for Safety Measures: 

The FAA Is Expected to Release a Report Today,” Fort Worth Star-Telegram, Jan. 10, 2001, p. 1. 

62. James Underwood interview (Sept. 17, 2004); Mike Canavan interview (Nov. 4, 2003). 
NOTES TO CHAPTER 3 477 

63. Jane Garvey interview (Oct. 21, 2003). 

64.As defined by statute, covert action “means an activity or activities of the United States Government to influence political, economic, or military conditions abroad,where it is intended that the role of the United States Government will not be apparent or acknowledged publicly, but does not include—(1) activities the primary purpose 

of which is to acquire intelligence[.]” 50 U.S.C. § 413b(e). Executive Order 12333, titled “United States Intelligence Activities,” terms covert action “special activities,” defined as “activities conducted in support of national foreign policy objectives abroad which are planned and executed so that the role of the United States Government is 

not apparent or acknowledged publicly, and functions in support of such activities[.]” E.O. 12333 § 3.4(h). Pursuant to that order, the CIA has primary responsibility for covert action; another nonmilitary agency may conduct 

covert action only if the president determines that it “is more likely to achieve a particular objective.” Ibid. § 1.8(e). 

65. See 50 U.S.C. § 401a(4). 

66. DCI report,“National Foreign Intelligence Program Historical Data FY 1985 to FY 2003,” Feb. 11, 2004. 

67. For quote, see Joint Inquiry testimony of Michael Hayden, June 18, 2002; see also Michael Hayden interview (Dec. 10, 2003). 

68. Michael Hayden interview (Dec. 10, 2003). 

69. For the CIA’s early years, see John Ranelagh, The Agency:The Rise and Decline of the CIA (Simon & Schuster, 1986). For the Agency’s more recent history, see Robert M. Gates, From the Shadows:The Ultimate Insider’s Story 

of Five Presidents and How They Won the Cold War (Simon & Schuster, 1996). 

70.Regarding the dissolution of the OSS and creation of the CIG,see Michael Warner, Central Intelligence: Origin and Evolution (Center for the Study of Intelligence, 2001); Executive Order 9621,“Termination of the Office 

of Strategic Services and Disposition of its Functions,” Sept. 20, 1945;“Presidential Directive on Coordination of 

Foreign Intelligence Activities,” Jan. 22, 1946 (11 Fed. Reg. 1337, 1339). 

71. Regarding fears of creating a U.S. Gestapo, see Amy Zegart, Flawed by Design:The Evolution of the CIA, JCS 

and NSC (Stanford Univ. Press, 1999), p. 268, n. 6. 

72. National Security Act of 1947, Pub. L. No. 80-253, § 102(d)(3), codified at 50 U.S.C. § 403-3(d)(1). 

73.On plausible deniability,see, e.g.,Ranelagh, The Agency, pp. 341–345;Evan Thomas, TheVery Best Men:Four 

Who Dared:The EarlyYears of the CIA (Simon & Schuster, 1995), pp. 230–235. 

74. James Pavitt interview (Jan. 8, 2004). 

75. Steve Kappes interview (May 7, 2004); James Pavitt interview (Jan. 8, 2004). 

76. Jami Miscik interview (Aug. 29, 2003). 

77. Mary McCarthy, Fritz Ermarth, and Charles Allen briefing (Aug. 14, 2003). 

78. See Tom Mangold, ColdWarrior:James Jesus Angleton,the CIA’s Master Spy Hunter (Simon & Schuster, 1991). 

79. Ruth David interview (June 10, 2003). 

80. “According to the 2002 Integrated Postsecondary Education Data System statistics, American colleges 

granted only six degrees in Arabic in the survey year.” Joint Inquiry report (unclassified version), p. 344. 

81. Leo Hazelwood interview (Aug. 25, 2003); Duane Clarridge interview (Sept. 16, 2003). 

82. Charles Allen interview (Sept. 22, 2003); Duane Clarridge interview (Sept. 16, 2003); David Carey interview (Oct. 31, 2003); Leo Hazelwood interview (Aug. 25, 2003); John Helgerson interview (Sept. 5, 2003); Robert 

Vickers interview (Sept. 17, 2003); CIA Inspector General report,“The Agency’s Counterterrorism Effort,” Oct. 

1994. 

83. Cofer Black testimony,Apr. 13, 2004. 

84. James Pavitt interview (Jan. 8, 2004). 

85. George Tenet testimony, Mar. 24, 2004; George Tenet testimony,Apr. 14, 2004. 

86. Richard Armitage interview (Jan. 12, 2004). 

87. See Dana Priest, The Mission:Waging War and Keeping Peace with America’s Military (W.W. Norton, 2003). 

88. Michael Sheehan interview (Dec. 16, 2003). 

89. See DOS report, Bureau of Consular Affairs,“1990 Report of theVisa Office,” Oct. 1991; DOS Inspector 

General report,“Review of the Visa-Issuing Process; Phase I: Circumstances Surrounding the Issuance of Visas to 

Sheik Omar Ahmed Ali Abdel Rahman,” Mar. 1994; Mary Ryan interviews (Sept. 29, 2003; Oct. 9, 2003); DOS 

briefing materials, presentation on consular systems delivered to the Information Resources Management Program 

Board, Apr. 26, 1995; DOS report, “History of the Department of State During the Clinton Presidency 

(1993–2001),”undated (online at www.state.gov/r/pa/ho/pubs/c6059.htm);Foreign Relations Authorization Act, 

Pub. L. No. 103-236 (1994), § 140(a). 

90. See Gordon N. Lederman, Reorganizing the Joint Chiefs of Staff:The Goldwater-Nichols Act of 1986 (Greenwood, 1999). 

91.William Cohen interview (Feb. 5, 2004); John Hamre interview (Dec. 9, 2003); Hugh Shelton interview 

(Dec. 5, 2004); Cohen Group meeting (Dec. 12, 2003). 

92. See Monterey Institute of International Studies report, “Nunn-Lugar-Domenici Domestic Preparedness 

and WMD Civil Support Teams,” Oct. 2001 (online at http://cns.miis.edu/research/cbw/120city.htm); National 

Defense Authorization Act for FiscalYear 1997,Pub.L. No. 104-201, 110 Stat. 2422 (1996);DOD report,“Domes-
478 NOTES TO CHAPTER 4 

tic Preparedness Program in the Defense Against Weapons of Mass Destruction,” May 1, 1997 (online at 

www.defenselink.mil/pubs/domestic/toc.html). 

93.John Hamre interview (Dec.9,2003);Henry Allen Holmes interview (Nov.10,2003);Brian Sheridan interview (Feb. 25, 2004). 

94. Charles Allen interview (Jan. 27, 2004). 

95. Commission analysis of U.S. counterterrorism strategy from 1968 to 1993. 

96. President Reagan, “Remarks at the Annual Convention of the American Bar Association,” July 8, 1985 

(online at www.reagan.utexas.edu/resource/speeches/1985/70885a.htm). 

97. See Report of the President’s Special Review Board (Tower Commission) (GPO, 1987);Theodore Draper, A 

Very Thin Line:The Iran-Contra Affairs (Simon & Schuster, 1991). 

98. James Pavitt interview (Jan. 8, 2004). 

99.President Clinton,“Address to the Nation on the Strike on Iraqi Intelligence Headquarters,” June 26, 1993. 

100. President Clinton,“Address Before a Joint Session of the Congress on the State of the Union,” Jan. 24, 

1995; President Clinton,“Message to the Congress Transmitting Proposed Legislation To Combat Terrorism,” Feb. 

9, 1995; President Clinton, “Message to the Congress Transmitting Proposed Legislation To Combat Terrorism,” 

May 3, 1995. 

101. Presidential Decision Directive/NSC-39,“U.S. Policy on Counterterrorism,” June 21, 1995. 

102. President Clinton,“Remarks by the President in a Congressional Meeting,” July 29, 1996. 

103. President Clinton, “Remarks Announcing the Second Term National Security Team and an Exchange 

With Reporters,” Dec. 5, 1996. 

104. Presidential Decision Directive/NSC-62,“Protection Against Unconventional Threats to the Homeland 

and Americans Overseas,” May 22, 1998; Presidential Decision Directive/NSC-63,“Critical Infrastructure Protection,” May 22, 1998. 

105. President Clinton, “Commencement Address at the United States Naval Academy in Annapolis, Maryland,” May 22, 1998. 

106. See Ernest R. May,“Intelligence: Backing into the Future,” Foreign Affairs, Summer 1992. 

107. For Congress’s domestic orientation, see Lee H. Hamilton, How Congress Works and WhyYou Should Care 

(Indiana Univ. Press, 2004), pp.18–19. For presidential focus prior to 9/11, see President Clinton, “Commencement Address at the United States Naval Academy in Annapolis,Maryland,”May 22,1998;President Clinton,“Keeping America Secure for the 21st Century,” Jan. 22, 1999. 

108. Hamilton, How Congress Works, p. 17. Our review of the classified schedules of authorization from 1995 

to 2001 found that Congress generally supported the top line requests made by the administration for intelligence, 

never reducing it by more than 2 or 3 percent; however, the congressional oversight committees did reallocate the 

administration’s requests significantly, sometimes increasing programs like counterterrorism that they believed were 

being underfunded. On the intelligence budget, see George Tenet prepared statement, Mar. 24, 2004, pp. 23–26. 

The DCI added that frustrations with getting additional funding requests arose mainly from the administration. 

See ibid. 

109. Joint Committee on the Organization of Congress, Final Report, Dec. 1993;“Contract with America,” 

1994; Statement of Rep. Saxby Chambliss, Hearing on Intelligence Gaps in Counterterrorism before the Special 

Oversight Panel on Terrorism of the House Armed Services Committee, Sept. 5, 2002. 

110.Hamilton, How Congress Works, p. 106; Richard Durbin interview (Apr. 27, 2004); Dianne Feinstein interview (June 1, 2004); Peter Hoekstra interview (June 2, 2004); Chris Shays interview (June 2, 2004); Dana Priest, 

“Congressional Oversight of Intelligence Criticized,” Washington Post, Apr. 27, 2004, p. A1. For Tenet quote, see 

George Tenet testimony, Mar. 24, 2004. 

111. For neglect of airline security, see Commission analysis of the Congressional Daily Digest and the Congressional Record using the search term “aviation security.” See also FAA briefing materials, “FAA Hearing/Briefing 

Activity Prior to September 11, 2001,” undated. For the focus on the Southwest border, see Commission analysis 

of the hearing records of the subcommittees on immigration of the House and Senate Judiciary committees from 

1993 through 2001.On restricting the FBI’s appropriations,see Robert Dies interview (Feb.4,2004);Stephen Colgate interview (May 19, 2004). On sanctions on Pakistan, see Strobe Talbott interview (Jan. 15, 2004); Karl Inderfurth interview (Feb. 18, 2004); Christina Rocca interview (Jan. 29, 2004). On the lack of time for oversight, see 

Hamilton, How CongressWorks,p.112;see also Center for Strategic and International Studies meeting (July 23,2003); 

Jay Rockefeller meeting (Oct. 16, 2003). On the Senate Appropriations Committee, the long-serving Chair (Ted 

Stevens) and Ranking Minority Member (Daniel Inouye) of the Defense Appropriations Subcommittee conduct 

at least weekly oversight sessions of the intelligence community, always behind closed doors, the effectiveness of 

which we cannot judge. 

112. Although some members of the House sought the creation of a Select Committee on Terrorism in the 

beginning of 2001, the Speaker asked the intelligence ccommittee to set up a terrorism working group instead. 

Under Rep. Saxby Chambliss and Rep. Jane Harman, it held several briefings before 9/11 and became a subcommittee of the Intelligence Committee immediately afterward. 
NOTES TO CHAPTER 3 479 

113. Rep. Christopher Shays of Connecticut, chairman of the National Security Subcommittee of the Government Reform Committee, held 12 wide-ranging hearings on terrorism between 1999 and July 2001, with special attention on domestic preparedness and response to terrorist attack.Though the intelligence oversight panels’ 

work was largely secret, the intelligence community’s annual worldwide threat testimony before the Senate Select 

Committee on Intelligence was public testimony (typically followed by a closed session). From 1997 through 2001, 

the threat of terrorism rose on the priority list from third (1997–1998) to second (1999–2000) to first in 2001. See 

Commission analysis of congressional hearings on terrorism. 

114.Congress created three commissions in 1998.One, chaired jointly by former senators Gary Hart and Warren Rudman, examined national security challenges for the twenty-first century.This commission included stark 

warnings about possible domestic terrorist attacks and recommended a new institution devoted to identifying and 

defending vulnerabilities in homeland security. See Phase III Report of the U.S. Commission on National Security/21st Century,“Road Map for National Security: Imperative for Change,” Feb. 15, 2001.A second, chaired by 

former governor James G. Gilmore ofVirginia, studied domestic preparedness to cope with attacks using weapons 

of mass destruction and presented five reports. See, e.g., Fifth Annual Report to the President and the Congress of 

the Advisory Panel to Assess Domestic Response Capabilities for Terrorism Involving Weapons of Mass Destruction,“Forging America’s New Normalcy:Securing our Homeland,Preserving our Liberty,”Dec.15,2003.The third, 

chaired by L. Paul Bremer, the former State Department counterterrorism coordinator, with vice chair Maurice 

Sonnenberg, a member of the President’s Foreign Intelligence Advisory Board, focused specifically on terrorist 

threats and what could be done to prepare for them.See Report of the National Commission onTerrorism,“Countering the Threat of International Terrorism,” June 2000. 

4 Responses to Al Qaeda’s Initial Assaults 

1. On financing of Egyptian terrorists, see Intelligence report, Sudanese links to Egypt’s Gama’at al-Islamiya 

and training of Egyptians, July 14, 1993; Intelligence report, funding by Bin Ladin of Gama’at al-Islamiya by Bin 

Ladin and composition of its Sudanese wing, July 22, 1993. On aid to Yemeni terrorists, see DOS memo,attached 

to Bin Ladin “Viper” file,Aug. 28, 1993. CTC documents describing Bin Ladin as an “extremist financier” include 

Intelligence report, Bin Ladin links to materials related to WMD, Mar. 20, 1997; Intelligence report, Bin Ladin’s 

financial support to Egyptian,Algerian,and Libyan extremists, June 17, 1997. 

2. Richard Clarke interview (Dec. 18. 2003). Of the 200 people at the Center, the new Bin Ladin unit had 

about 12. Mike interview (Dec. 11, 2003). Staffing of the UBL unit had risen to 40–50 employees by Sept. 11, 

2001, out of about 390 CTC employees. Richard interview (Dec. 11, 2003); CIA response to Commission questions for the record, Jan. 21, 2004. 

3. On Fadl,see, e.g.,Intelligence reports on historical background of Bin Ladin’s army (Nov. 26, 1996;Apr. 18, 

1997); on the structure of al Qaeda and leadership composition (Dec. 18, 1996; Dec. 19, 1996; Dec. 19, 1996); on 

roles and responsibilities of the organizational component (Dec. 19, 1996);on objectives and direction (Jan. 8, 1997; 

Jan. 27, 1997); on the financial infrastructure and networks (Dec. 30, 1996; Jan. 3, 1997); on connections and collaboration with other terrorist groups and supporters (Jan 8, 1997; Jan. 31, 1997; Jan 31, 1997; Feb. 7, 1997); on 

activities in Somalia (Apr.30,1997);on Bin Ladin’s efforts to acquire WMD materials (Mar.18,1997).On the other 

walk-in source,see CIA cable,Jan. 3, 1997.Material from the Nairobi cell was introduced into evidence during the 

testimony of FBI Special Agent Daniel Coleman, United States v.Usama Bin Laden,No. S(7) 98 Cr. 1023 (S.D.N.Y.), 

Feb. 21, 2001 (transcript pp. 1078–1088, 1096–1102). 

4. Mike interview (Dec. 11, 2003). 

5.Daniel Benjamin and Steven Simon, The Age of SacredTerror (Random House,2002),pp.269–270;Mike interview (Dec. 11, 2003); Richard Clarke interview (Dec. 18, 2003); George Tenet interview (Jan. 22, 2004). 

6. On Sudanese discussions with Saudi officials, see Frank interview (Mar. 18, 2004); Ron interview (Mar. 18, 

2004).Timothy Carney believed the Saudis told Sudan that they did not want Bin Ladin.Timothy Carney interview (Dec. 4, 2003). 

7.The CIA official who held one-on-one discussions with Erwa said that Erwa never offered to expel Bin 

Ladin to the United States or render him to another country.Mark interview (May 12,2004).For Carney’s instructions and the lack of a U.S. indictment,see Timothy Carney interview (Dec. 4, 2003). On the indictment issue and 

the supposed Sudanese offer to give up Bin Ladin, see Samuel Berger interview (Jan. 14, 2004). 

In early May 1996, the CIA received intelligence that Bin Ladin might be leaving Sudan.Though this reporting was described as “very spotty,” it would have been passed along to the DCI’s office because of high concern 

about Bin Ladin at the time. But it did not lead to plans for a U.S. operation to snatch Bin Ladin, because there 

was no indictment against him. Ron interview (Mar. 18, 2004); Frank interview (Mar. 18, 2004). It appears, however, that if another country had been willing to imprison Bin Ladin, the CIA might have tried to work out a scenario for apprehending him. CIA cable, May 8, 1996.The Sudanese government did not notify the United States 

that Bin Ladin had left the country until about two days after his departure. DOS cable, Nairobi 07020,“Sudan: 

Foreign Minister on Developments,” May 21, 1996. 
480 NOTES TO CHAPTER 4 

President Clinton, in a February 2002 speech to the Long Island Association, said that the United States did 

not accept a Sudanese offer and take Bin Ladin because there was no indictment. President Clinton speech to the 

Long Island Association, Feb. 15, 2002 (videotape of speech). But the President told us that he had “misspoken” 

and was, wrongly, recounting a number of press stories he had read.After reviewing this matter in preparation for 

his Commission meeting, President Clinton told us that Sudan never offered to turn Bin Ladin over to the United 

States.President Clinton meeting (Apr.8,2004).Berger told us that he saw no chance that Sudan would have handed 

Bin Ladin over and also noted that in 1996, the U.S. government still did not know of any al Qaeda attacks on U.S. 

citizens. Samuel Berger interview (Jan. 14, 2004). 

Alleged Sudanese offers to cooperate on counterterrorism have been the subject of much recent controversy. 

After repeatedly demanding that Sudan stop supporting terrorist groups, in 1993 the U.S. government designated 

the country a state sponsor of terrorism. Diplomatic discussions continued but had little impact on Sudanese support for terrorism or on other issues,such as human rights.In the fall of 1995,the United States conducted a Sudan 

policy review and, supported by a vocal segment of Congress, the White House sought to pressure and isolate the 

Sudanese. Susan Rice interview (Jan. 9, 2004). 

After Bin Ladin left Sudan in May 1996, some State Department officials, including Ambassador Carney, criticized the NSC’s hard-line policy, which he felt provided no “carrots” for Sudanese moderates to cooperate on 

counterterrorism. He also faulted the NSC for not reopening the U.S. embassy in Khartoum (closed in early 1996) 

when security concerns there were reevaluated. State’s Sudan desk officer agreed, noting that the embassy was an 

excellent vehicle for gathering information on terrorists.According to one State official, NSC policymakers’ views 

were too firmly set to engage and test the Sudanese on counterterrorism.Timothy Carney interview (Dec.4,2003); 

David Shinn interview (Aug. 29, 2003); Stephen Schwartz interview (Dec. 30, 2003). 

But supporters of the tough line, such as the NSC’s Susan Rice, argued that any conciliatory statements from 

Khartoum belied its unhelpful actions. For example, she noted, though Sudan did eventually expel Bin Ladin, his 

al Qaeda network retained a presence in the country. Susan Rice interview (Jan. 9, 2004). In addition, the CIA’s 

Africa Division, whose operatives had engaged the Sudanese on counterterrorism in early 1996, would conclude 

that “there is no indication that Sudanese involvement with terrorism has decreased in the past year.”They saw the 

Sudanese gestures toward cooperating as “tactical retreats” aimed at deceiving Washington in hopes of having sanctions removed. CIA memo,Walter to Acting DCI,“Africa Division’s Recommendations Regarding Sudan,” Dec. 

17, 1996.The CIA official who ran the Sudanese portfolio and met with the Sudanese on numerous occasions told 

us the Sudanese were not going to deliver, and the perceived moderates “were just flat-out lying.” Mark interview 

(May 12, 2004). 

In February 1997, the Sudanese sent letters to President Clinton and Secretary of State Albright, extending an 

invitation for a U.S. counterterrorism inspection mission to visit Sudan.The Sudanese also used private U.S. citizens to pass along offers to cooperate. Mansoor Ijaz interview (May 7, 2004); Janet McElligot interview (Oct. 20, 

2003). But these offers were dismissed because the NSC viewed Sudan as all talk and little action. U.S. officials also 

feared that the Sudanese would exploit any positive American responses, including trips to the region by U.S. officials, for their own political purposes. See Joint Inquiry interview of David Williams, June 26, 2002.Today, Sudan 

is still listed as a state sponsor of terrorism. 

8. Mike interview (Dec. 11, 2003). On local contacts, see Gary Schroen interview (Mar. 3, 2004). On “Jeff’s” 

views, see CIA memo,“DCI Talking Points Regarding Operations Against Usama Bin Ladin,”Aug. 25, 1997. 

9.See Joint Inquiry briefing by Mike,Sept.12,2002.For briefings to the NSC,see NSC email,Clarke to Berger, 

“Threat Warning: Usama bin Ladin,” Mar. 7, 1998; Mary McCarthy interview (Dec. 8, 2003); CIA memos, summary of weekly Berger/Tenet meeting, May 1, 1998. 

10. CIA memos, summary of weekly Berger/Tenet meeting, May 1, 1998. 

11. Karl Inderfurth interview (Feb. 18, 2004). 

12. Peter Tomsen interview (Oct. 8, 2003). 

13. For State Department officials’ views, see Strobe Talbott interview (Jan. 15, 2004); Karl Inderfurth interview (Feb. 18, 2004). 

14. On the civil war and UNOCAL, see Karl Inderfurth interview (Feb. 18, 2004); Robin Raphel interview 

(Dec.8,2003).The former UNOCAL chief for the pipeline project,Marty Miller,denied working exclusively with 

the Taliban and told us that his company sought to work with all Afghan factions to bring about the necessary stability to proceed with the project. Marty Miller interview (Nov. 7, 2003). UNOCAL hired, among others, Robert 

Oakley, the former ambassador to Pakistan. Oakley told us that he counseled the company about the internal 

dynamics of Afghanistan and Pakistan but never lobbied the State Department on UNOCAL’s behalf.Robert Oakley interview (Sept.7,2003);see also “Advisory Consulting Agreement”between UNOCAL and Oakley,Oct.1996. 

On giving the Taliban a chance, see Marvin Weinbaum interview (Aug. 12, 2003). 

15. See Madeleine Albright, speech at Nashir Bagh refugee camp in western Pakistan, Nov. 18, 1997. For a 

description of the Richardson mission, see Bill Richardson interview (Dec. 15, 2003); Karl Inderfurth interview 

(Feb. 18, 2004). 

16. Marvin Weinbaum interview (Aug. 12, 2003). See also Strobe Talbott interview (Jan. 15, 2004). For Zinni’s 
NOTES TO CHAPTER 4 481 

view, see Anthony Zinni interview (Jan. 29, 2004). 

17. Gary Schroen interview (Mar. 3, 2004). For more details, see Steve Coll, GhostWars:The Secret History of the 

CIA,Afghanistan, and bin Laden, from the Soviet Invasion to September 10, 2001 (Penguin, 2004), p. 379. 

18.Coll, Ghost Wars, pp. 343, 391; Gary Schroen interview (Mar. 3, 2004); Joint Inquiry briefing by Mike, Sept. 

12, 2002. 

19.For a description of the plan,the content of briefing papers,and the Berger-Tenet meeting,see CIA memo, 

Jeff to Tenet,“Information Paper on Usama Bin Ladin,”Feb. 12, 1998 (with attached paper for Tenet’s meeting with 

Berger on Feb. 13, 1998,“Next Steps Against Usama Bin Ladin”).The paper also briefly noted other options the 

CIA could be pursuing against Bin Ladin: paramilitary or sabotage attacks—possibly lethal—against Bin Ladin’s 

facilities in Kandahar and Sudan, or even intelligence support for U.S. military strikes. On the Kansi operation, see 

Coll, Ghost Wars, p. 373. 

20. NSC note, Simon to Berger, update on Feb. 24 meeting, Feb. 27, 1998. 

21. Joint Inquiry briefing by Mike, Sept. 12, 2002; NSC email, Clarke to Berger,“Threat Warning: Usama Bin 

Ladin,” Mar. 7, 1998. 

22. Mike interview (Jan. 6, 2004); CIA email, Schroen to Mike,“Capture Op,” May 5, 1998; CIA cable,“Comments on [Tribals’] Planning for UBL Rendition,” May 6, 1998. For the modification of the plan, see CIA memo, 

“Tentative Timeline for the Bin Ladin Capture Operation,” May 19, 1998. For details on some CIA officers’ concerns, see Coll, Ghost Wars, pp. 393–394. 

23.CIA cable,“19 May 98 Briefing for JSOC,”May 27,1998;CIA cable,“Developments in the [Tribals’] Operation at the HQs End,” May 26, 1998; Joint Inquiry interview of Michael Canavan, Sept. 3, 2002. 

24. CIA memos, summary of weekly Berger/Tenet meeting, May 1, 1998. 

25. CIA memo, summary of Covert Action Planning Group meeting, May 18, 1998; CIA memo,“Tentative 

Timeline for the Bin Ladin Capture Operation,” May 19, 1998.The summary of the meeting notes that the initiative was not an assassination, despite the inaccurate comments of some in the NSC. 

26.Mike interviews (Dec. 11, 2003;Jan. 6, 2004);Jeff interview (Dec. 17, 2003);Mary JoWhite interview (May 

17, 2004). 

27. CIA cable,“20–24 May 98 Full Mission Profile of the U.S. Side of the Bin Ladin Capture Operation,” 

May 27, 1998; CIA cable,“Developments in the [Tribals’] Operation at the HQs End,” May 26, 1998. 

28. CIA memo, summary of weekly Berger/Tenet meeting, May 20, 1998. It is unclear if a decision had been 

made at this point on where to bring Bin Ladin. 

29. Mike interview (Dec. 11, 2003); CIA cable,“The [Tribals] Operations,” May 29, 1998. 

30. Richard Clarke interview (Dec. 18, 2003), in which he also noted that Tenet did not approve of the plan. 

For Clarke’s comments to the NSC, see CIA cable,“Info from State on Status of Political Approvals for [Tribals],” 

May 29, 1998. See Jeff interview (Dec. 17, 2003);James Pavitt interview (Jan. 8, 2004);George Tenet interview (Jan. 

22, 2004), in which he also said he did not tell the Principals Committee his reasons for canceling the operation 

because there was no reason for the principals to hear details of an unsound plan. See also Samuel Berger interview (Jan. 14, 2004). 

31. CIA memo, DDO to Berger,“Timing of the UBL Rendition Operation,” June 15, 1998; for Schroen, see 

CIA cable,“Comments on [Tribals’] Planning for UBL Rendition,” May 6, 1998. 

32. See, e.g., Samuel Berger interview (Jan. 14, 2004). 

33. On Saudi disruptions generally, see CIA report,“Additional Background on the Saudi discovery of an UBL 

Network in Saudi Arabia,” undated (appears to be May 1998). On the DCI’s visits to Saudi Arabia, see Intelligence 

reports made available to the Commission. 

34. See Intelligence reports made available to the Commission. 

35. Coll, Ghost Wars, pp. 400–402. 

36. CIA note, Pillar to Wentworth/Ramanujam, summary of Aug. 5, 1998, CSG meeting on Bin Ladin,Aug. 

6, 1998. 

37. See, e.g., CIA briefing materials,“Bombings in Nairobi and Dar es Salaam—An Update,”Aug. 14, 1998. 

38. DOD memo,“Chronology of Planning,” Dec. 14, 1998. 

39. Richard Clarke interview (Dec. 18, 2003). 

40. NSC email, Clarke to Berger,Aug. 8, 1998; Samuel Berger interview (Jan. 14, 2004); CIA memo,“Khowst 

and the Meeting of Islamic Extremist Leaders on 20 Aug.,”Aug. 17, 1998. 

41. NSC notes, checklist re military strikes,Aug. 14, 1998 (author appears to be Clarke). On the military plans, 

see DOD memo,“Chronology of Planning,” Dec. 14, 1998. 

42. President Clinton meeting (Apr. 8, 2004); Samuel Berger interview (Jan. 14, 2004). 

43. NSC emails, Simon to Kerrick,Aug. 5, 1998. For the report of Bin Ladin’s comment, see, e.g., NSC email, 

Clarke to Berger, July 15, 1998. EMPTA stands for O-ethyl methylphosphonothioic acid. 

44. NSC memo, McCarthy to Berger, re Shifa,Aug. 11, 1998; Samuel Berger interview (Jan. 14, 2004). 

45. For a timeline of the decisionmaking events, see NSC memo to Steinberg et al.,Aug. 17, 1999.The list of 

concurrences is drawn from talking points prepared for Berger’s use with the main four leaders of the House and 
482 NOTES TO CHAPTER 4 

Senate; the list explicitly mentions the Attorney General. NSC email, Clarke to Berger,Aug. 19, 1998. Reno told 

us she did not mention her concerns to the President but discussed them with Berger,Tenet,White House Counsel Charles Ruff, and DOJ staff. Janet Reno interview (Dec. 16, 2003). 

46. NSC email, Clarke to Kerrick,“Timeline,”Aug. 19, 1998; Samuel Berger interview (Jan. 14, 2004).We did 

not find documentation on the after-action review mentioned by Berger.OnVice Chairman Joseph Ralston’s mission in Pakistan, see William Cohen interview (Feb. 5, 2004). For speculation on tipping off the Taliban, see, e.g., 

Richard Clarke interview (Dec. 18, 2003). 

47. NSC email, Clarke to Kerrick,“Timeline,”Aug. 19, 1998. 

48.For initial support by Gingrich and Lott,see,e.g.,StevenThomma and Richard Parker,“U.S.Strikes Afghan, 

Sudan Sites, Retaliating for Embassy Attacks,” Philadelphia Inquirer,Aug. 21, 1998, p.A1. For a reaction to the later 

criticism by Gingrich’s office, see NSC email, Simon to Berger, Sept. 10, 1998. 

49. Editorial,“Punish and Be Damned,” Economist,Aug. 29, 1998, p. 16.For a summary of skeptical public reaction, see Benjamin and Simon, Age of Sacred Terror, pp. 354–363. 

50. See NSC memo, McCarthy and Clarke to Berger,Apr. 17, 2000, reporting that on balance, they think the 

CIA claim was valid.See also President Clinton meeting (Apr.8,2004);Vice President Gore meeting (Apr.9,2004); 

Samuel Berger interview (Jan. 14, 2004); George Tenet interview (Jan. 22, 2004); Richard Clarke interview (Dec. 

19, 2003). 

51. Samuel Berger interview (Jan. 22, 2004). President Clinton told us that he had directed his national security team to focus exclusively on responding to the embassy bombings. President Clinton meeting (Apr. 8, 2004). 

See also William Cohen testimony, Mar. 23, 2004.When “wag the dog” allegations were again raised during the 

December 1998 Desert Fox campaign over Iraq, Defense Secretary Cohen, formerly a Republican senator, told 

members of Congress that he would have resigned if he believed the President was using the military for any purpose other than national security.William Cohen interview (Feb. 5, 2004). 

52. Samuel Berger interview (Jan. 22, 2004). 

53. CIA analytic report,“Foreign Terrorist Threat in the U.S.: Revisiting our 1995 Estimate,”Apr. 1997. 

54. Daniel Benjamin interview (Dec. 4, 2003). 

55. On the Balkan crises, see Tim Judah, The Serbs: History, Myth and the Destruction of Yugoslavia (Yale Univ. 

Press, 2000). 

56. On Clarke’s obsession with terrorism and Bin Ladin, see Richard Clarke interview (Feb. 3, 2004); Richard 

A. Clarke, Against All Enemies: Inside America’s War on Terror (Free Press, 2004), p. 234. On the CSG and the Small 

Group, see Samuel Berger interview (Jan. 11, 2004). 

57. NSC memo, “Political Military Plan DELENDA,” Sept. 1998 (attached to NSC memo, Clarke to Rice, 

Jan. 25, 2001). 

58. Ibid. See also NSC memo, Clarke to Berger, Sept. 7, 1998. 

59. Handwritten note from Steinberg on NSC memo, Clarke to Berger,Apr. 14, 2000. For the views of Small 

Group members, see William Cohen interview (Feb. 5, 2004); Hugh Shelton interview (Feb. 5, 2004); President 

Clinton meeting (Apr. 8, 2004); Samuel Berger interview (Jan. 14, 2004); Madeleine Albright interview (Jan. 7, 

2004); James Steinberg interview (Dec. 5, 2003). 

60. Richard Clarke interview (Jan. 12, 2004); DOD memo, Slocombe to Cohen,Aug. 27, 1998. 

61. DOD memo, “Towards a More Aggressive Counterterrorism Posture,” undated, pp. 1, 7. The principal 

author of this paper was Thomas Kuster, a career civil servant and former special forces officer. He told us that this 

paper was drafted in September 1998. On this episode, see Thomas Kuster interviews (Dec. 9, 2003; Mar. 5, 2004); 

Allen Holmes interview (Mar. 10, 2004); Jan Lodal interview (Mar. 5, 2004). 

62.DOS cable,Islamabad 06863,“Afghanistan:Demarche toTaliban on New Bin LadinThreat,”Sept.14,1998. 

See also NSC memo, Clarke to principals,“Possible New Attacks on US by UBL Network,” Sept. 12, 1998, which 

suggested language for the demarche, including a warning that future attacks would bring “severe consequences.” 

NSC email, Clarke to Berger, Sept. 19, 1998, indicates that the State Department used both its embassy in Islamabad and a direct call to Mullah Omar’s office to deliver the warning. 

63. DOS memo,“Mullah Omar’s 8/22 Contact with State Department,”Aug. 22, 1998. 

64. DOS cable, Islamabad 007665,“High-Level Taliban Official Gives the Standard Line on Bin Ladin with a 

Couple of Nuances,” Oct. 12, 1998. 

65. NSC memo, Sept. 24, 1998; Coll, Ghost Wars, p. 414. 

66.The CIA in particular pressed the Saudis hard on intelligence sharing. DCI Tenet met with Crown Prince 

Abdullah,Ambassador Bandar, the minister of defense and aviation,and other senior officials repeatedly and pressed 

them on counterterrorism. See, e.g., CIA memo,Tenet to Berger,Tenet’s meeting with Crown Prince Abdullah in 

Jeddah, June 7, 1998.As late as July 3, 2001, the DCI was pressing Bandar, conveying the urgent need for information. CIA cable, DCI meeting with Bandar, July 3, 2001. 

67. See, e.g., Mike interview (Dec. 11, 2003).The Saudis, however, were reluctant to provide details of incomplete investigations and highly sensitive to any information related to Saudi nationals,particularly those in the Kingdom. See CIA memo, Saudi CT Cooperation, June 18, 1998. 

68. CIA talking points,Vice President’s meeting with Crown Prince Abdullah, Sept. 24, 1998; NSC memo, 
NOTES TO CHAPTER 4 483 

Simon to Berger,“Talking Points for Lott-Gingrich Meeting,” Sept. 24, 1998. 

69. NSC memo,Wechsler, summary of conclusions of Nov. 16, 1998, meeting of Working Group on UBL’s 

Finances. 

70. Rick Newcomb interview (Feb. 4, 2004);Treasury memo, Office of Foreign Asset Control to DOS,“Draft 

Cable on Meeting with Two of UBL’s Brothers,” May 19, 2000; DOS cable, State 035243,“January 2000 Meeting 

Regarding UBL Finances,” Feb. 27, 2000; Frank G. interview (Mar. 2, 2004).The U.S. government team learned 

that the Bin Ladin family sold UBL’s share of the inheritance and, at the direction of the Saudi government, placed 

the money into a specified account then frozen by the Saudi government in 1994. 

71. NSC memo, Clarke to Berger, Roadmap, Nov. 3, 1998.According to Clarke,Tenet’s deputy, John Gordon, 

agreed that there was no senior CIA manager to answer these questions and promised to fix that. 

72. DOS memo, McKune to Albright,“State Sponsorship of Terrorism: Pakistan,” Feb. 1998. For the rejection 

of the proposed designation, see handwritten notes on the McKune memo. 

73. Madeleine Albright interview (Jan. 7, 2004). 

74. NSC memo, Simon to NSC officials, Oct. 6, 1998. Links between Pakistan’s military intelligence service 

and Harakat ul Ansar trainees at Bin Ladin camps near Khowst were also discussed in DOS memo, Inderfurth to 

Talbott,“Pakistani Links to Kashmiri Militants,”Aug. 23, 1998. 

75.William Milam interview (Dec. 29, 2003). 

76. By the fall of 1999, the Glenn, Pressler, and Symington amendments prohibited most economic and military assistance to Pakistan. Clinton administration officials told us that these sanctions made it impossible to offer 

“carrots” to Pakistan, and that before 9/11, waiving sanctions was not feasible because of the Musharraf coup, nonproliferation concerns, and Congress’s pro-India orientation. Karl Inderfurth interview (Feb. 18, 2004); Strobe Talbott interview (Feb. 8, 2004). 

77. Strobe Talbott interview (Feb. 8, 2004). Berger agreed with Talbott that using other sticks, such as blocking loans from international financial institutions, would have risked a collapse of the Pakistani government and 

the rise of Islamists to power in a nuclear-armed country. Samuel Berger interview (Jan. 14, 2004). 

78. DOS memo, Pickering to Albright,“Berger meeting on UBL,” Nov. 3, 1998. 

79.White House reports made available to the Commission.President Clinton met with Prime Minister Sharif 

on December 2, 1999, and called him on December 18, 1999. 

80. NSC email, Clarke to Berger, Dec. 9, 1998.The event described in the intelligence report was said to have 

occurred on November 17, 1998. Intelligence officials now tell us that there are some doubts about the accuracy 

of the report. 

81. Michael Sheehan interview (Dec. 16, 2003). For Sheehan’s background, see Madeleine Albright, with Bill 

Woodward, Madam Secretary (Miramax, 2003), pp. 369–370. For one of Sheehan’s warnings, see DOS cable, Abu 

Dhabi 002212,“Messages for the Taliban,”Apr. 9, 1999. 

82. Michael Sheehan interviews (Dec. 16, 2003; March 2004). For Albright’s views, see Madeleine Albright 

interview (Jan. 7, 2004). NSC memo, Principals’ Decision Paper, Mar. 8, 1999. In May 1999,Albright approved a 

State Department diplomatic strategy calling for increased high-level pressure on the Taliban and the three countries that recognized it—and for unilateral sanctions if this failed. DOS memo, Inderfurth, Indyk, and Sheehan to 

Albright,“A New Bin Ladin Strategy,” May 15, 1999. 

83. NSC email, Riedel to Berger and Clarke, June 8, 1999. 

84. See Karl Inderfurth interview (Feb. 18, 2004); DOS memo, Inderfurth to Albright, May 6, 1999; Michael 

Sheehan interview (Dec.16,2003).Although Sheehan told us he was initially skeptical about supporting the Northern Alliance, he eventually came around in the fall of 2000. 

85. For aid to the exile groups, see Karl Inderfurth interview (Feb. 18, 2004); Peter Tomsen interview (July 14, 

2004).The aid was later cut because of alleged accounting deficiencies.For the diplomat’s views,see Christina Rocca 

interview (Jan. 29, 2004). But Peter Tomsen, the State Department’s special envoy to the Afghan resistance in the 

late 1980s, believed that neither administration did enough to assemble an anti-Taliban ruling coalition inside and 

outside Afghanistan. Peter Tomsen interview (Oct. 8, 2003); see also letter from Peter Tomsen to the Commission, 

June 30, 2004. 

86. NSC memo, Clarke to Berger, Roadmap, May 18, 1999. 

87. DOS memo, Inderfurth to Albright, May 6, 1999; DOS memo, Oakley to Pickering,“Designating the Taliban a FTO,” Apr. 22, 1999; Executive Order 13129, July 4, 1999. Since 1979, the secretary of state has had the 

authority to name “state sponsors of terrorism,” subjecting such countries to significant economic sanctions. Being 

designated a “foreign terrorist organization” also brings sanctions and stigmatizes a regime.While the U.S. government did not use either designation against theTaliban,the sanctions under this executive order mimicked the sanctions that would have been implemented under them. 

88.UN Security Council Resolution (UNSCR) 1267, Oct. 15, 1999.UNSCR 1267 demanded that the Taliban render Bin Ladin to justice within 30 days;upon noncompliance,UN member states were called on to restrict 

takeoff and landing rights of Taliban-owned aircraft.The sanctions also required member states to freeze Taliban 

funds and financial resources. But Taliban “charter flights” continued to fly between Afghanistan and the UAE. 

Judy Pasternak and Stephen Braun, “Emirates Looked Other Way While Al Qaeda Funds Flowed,” Los Angeles 
484 NOTES TO CHAPTER 4 

Times, Jan. 20, 2002, p.A1. Enforcing the financial restrictions also proved a challenge—especially in the Middle 

East. Anthony Wayne interview (Jan. 14, 2004); Frank G. interview (Mar. 2, 2004);DOS report,“Usama Bin Ladin 

Intelligence Update,” Nov. 19, 1999. 

89. NSC email, Clarke to Berger, Oct. 30, 1999. 

90. Ibid.; NSC memo, Benjamin to CSG, Nov. 12, 1999. Earlier, Clarke had worried that the expulsion of Bin 

Ladin might mean he would move to Somalia or Libya,where he might be even harder to target.NSC email,Clarke 

to Berger, Oct. 8, 1998. 

91. See Intelligence report, relations between al Qaeda and the Taliban, Feb. 20, 2002. 

92. Intelligence report, March 2000. 

93. UNSCR 1333, Dec. 19, 2000. 

94. Edmund Hull interview (Oct. 18, 2003). 

95.Ambassador Milam characterized UNSCR 1267 and UNSCR 1333 as “punchless.”DOS cable,Islamabad 

000656, “Options for dealing with Afghan terrorism problem,” Feb. 6, 2001. But Ambassador Sheehan indicated 

that even if UNSCR 1333 failed to stop the arms flow from Pakistan to the Taliban, it had enormous symbolic 

importance. He also noted that UNSCR 1333 must have stigmatized the Taliban because they “went ballistic over 

the sanctions.” Sheehan added that UNSCR 1333 made Saudi Arabia and the UAE “very nervous” about their 

relationships with the Taliban. Michael Sheehan interview (Dec. 16, 2003). 

96.White House cable to U.S.Embassy,Islamabad,message to Prime Minister Sharif,June 16, 1999;Madeleine 

Albright prepared statement, Mar. 24, 2004. 

97.White House cable to U.S. Embassy, Islamabad, message to Prime Minister Sharif, June 16, 1999; Samuel 

Berger interview (Jan. 14, 2004); President Clinton meeting (Apr. 8, 2004); NSC memo, Clarke and McCarthy to 

Berger,Aug. 2, 1999. 

98. President Clinton meeting (Apr. 8, 2004); DOS memo, Sheehan to Albright, “S/CT Update on Critical 

Issues,” July 9, 1999. 

99. Samuel Berger interview (Jan. 14, 2004); President Clinton meeting (Apr. 8, 2004).


100.Thomas Pickering interview (Dec. 22, 2003).


101. See Executive Order 13099,Aug. 20, 1998.


102. CIA talking points, information on Bin Ladin for the DCI’s Sept. 2, 1998, briefing to the Senate Select


Committee on Intelligence, Sept. 2, 1998. 

103. For the Tirana raid and resulting operations, see Benjamin and Simon, Age of Sacred Terror, pp. 261, 264; 

Clarke, Against All Enemies,p.183; CIA talking points,“CIA Operation Results in Capture of Two Bin Ladin Operatives,” July 7, 1998; CIA memo, Jeff to Tenet, “Biweekly Developments in CT Policy,” July 15, 1998. For other 

operations,see NSC memo,Benjamin to Berger,Oct. 9, 1998. For the arrest of Abu Hajer,see CIA report,“Apprehension of Senior UBL Lieutenant in Germany,” Sept. 22, 1998; NSC memo, Benjamin to Berger, Oct. 9, 1998; 

NSC email, Clarke to Berger, Sept. 17, 1998. For an overview of the CIA’s efforts to disrupt al Qaeda, see Joint 

Inquiry testimony of George Tenet, Oct. 17, 2002. For Clarke’s comment to Berger, see NSC email, Clarke to 

Berger, Sept. 25, 1998. 

104. For ambush attempts, see Joint Inquiry report (classified version), pp. 312–313; CIA memo,“Status of the 

Bin Ladin Capture Operation,”Sept.30,1998 (part of materials for Small Group meeting).For CIA officials’doubts, 

see James Pavitt interview (Jan. 8, 2004); Jeff interview (Dec. 17, 2003). On the quality of the tribals’ reporting, see 

Charles Allen interview (Jan. 27, 2004).The tribals’ extensive reporting on Bin Ladin’s location is reflected in near 

daily UBL Situation Reports prepared for the DCI from December 1998 to January 2001. 

105. See Martin Sieff, “Terrorist Is Driven by Hatred for U.S., Israel,” Washington Times, Aug. 21, 1998, p. 1. 

Regarding the leak, see Mary C. interview (Oct. 25, 2003); Richard Taylor interview (Dec. 10, 2003); Don Kerr 

interview (Sept. 9, 2003). 

106. NSC memo, Clarke to Berger, Roadmap, Nov. 3, 1998; NSC talking points, Nov. 3, 1998.The quoted 

sentence is in boldface. 

107. NSC memo, summary of conclusions of Oct. 26, 1998, CSG Meeting, Oct. 28, 1998; NSC notes, CSG 

Agenda:“Bin Ladin Penetration of the United States,” Oct. 26, 1998. For the threat against Washington, see NSC 

memo, Clarke to Berger,Weekly Report, July 3, 1998; NSC email, Clarke to various NSC staff, Sept. 7, 1998; NSC 

memo, Clarke to Berger, Roadmap, Nov. 3, 1998. 

108. NSC memo, summary of conclusions of Oct. 26, 1998, CSG meeting, Oct. 28, 1998. 

109. Indictment, United States v. Usama Bin Laden, No. 98 Cr. (S.D. N.Y. unsealed Nov. 4, 1998), p. 3. For the 

reports concerning Derunta, see NSC memo, Clarke to Berger, Roadmap, Nov. 3, 1998. 

110. NSC email, Clarke to Berger, Nov. 4, 1998. Evidence on Iraqi ties to al Qaeda is summarized in chapter 2. 

111. Patrick Fitzgerald testimony, June 16, 2004. 

112.The PDB was a summary of Intelligence report, planning by UBL to hijack U.S.airplane, Dec. 4, 1998. 

For the immediate responses, see NSC memo, summary of conclusions of Dec. 4, 1998, CSG meeting; FAA security directive,“Threat to Air Carriers,” SD 108-98, Dec. 8, 1998.We requested declassification of this document; 

the declassified document was delivered on July 13, 2004. 
NOTES TO CHAPTER 4 485 

113. On further information, see Intelligence report, possible arrest of persons involved in hijacking plan, Dec. 

18, 1998; Intelligence report, timeframe for completion of hijacking operation, Dec. 24, 1998; Intelligence report, 

claim that Bin Ladin postponed hijacking, Jan. 8, 1999; CIA analytic report,“Reporting on Al-Qaida plans to Use 

Aircraft as Terrorist Weapons,”Aug. 26, 2002.After 9/11,the U.S. government checked again with the foreign government to determine if there could be any connection between the attacks and these 1998–1999 reports.The foreign government had no intelligence of such links, but judged that the 1998 plan could have influenced planning 

for the 9/11 operation. Ibid. 

On the FBI followup in 1998–1999, see FBI memo, Jack S. to FAA ACI,“FBI Investigative Efforts,” Jan. 27, 

1999; FAA records, information in FAA Intelligence Case File 98-0199B. A Saudi who had just completed pilot 

training, boarding a flight to return to Saudi Arabia, had been arrested at JFK Airport in late November 1998. He 

had been carrying an inert hand grenade, which was detected by a checkpoint screener.The terminal was evacuated,and police found miscellaneous gun parts, pistol ammunition,and military paraphernalia in the man’s checked 

bags. FAA record, “Security Summary NY-99-007,” undated.The man was released after a few days in jail and, 

assisted by the local Saudi consulate, had returned to Saudi Arabia.The new threat information caused the FBI and 

the CIA to look again at this case. FBI agents found that the man’s statements about his flight training were true 

and that his firearms were legally registered.The Saudi investigators reported that the Saudi had enjoyed shooting 

at a gun club in Texas, where he had completed his flight training for a commercial pilot’s license.The Saudis further indicated that the man had no apparent political motive, and the results of a security investigation in the Kingdom were negative. FAA memo, Matthew K. to Jack S. and Tom K., Saudi national, Jan. 17, 1999; FBI memo, Jack 

S. to FAA ACI,“FBI Investigative Efforts,” Jan. 27, 1999; Intelligence report (to FAA), Saudi information,Apr. 13, 

1999.For the expiration of the FAA security directive,see FAA security directive,SD 108-95;FAA record,“SD/EA 

Status: 108 Security Directives,” May 20, 2002. 

114.NSC notes,Clarke briefing notes for Berger for Small Group,Dec.17,1998;CIA memo,“Bin Ladin Ready 

to Attack,” Dec. 18, 1998. 

115. NSC notes, Clarke briefing notes for Berger for Small Group, Dec. 17, 1998; NSC memo, Benjamin to 

Berger, Dec. 18, 1998; DOD memo,“UBL Campaign:Talking Points for Qandahar Attack,” Jan. 11, 1999; Hugh 

Shelton interview (Feb. 5, 2004). 

116. NSC memo, Benjamin to Berger, Dec. 18, 1998; DOD order, Execute Order (EXORD), Dec. 18, 1998. 

117. NSC memo, Benjamin to Berger, Dec. 18, 1998; Mike interview (Jan. 6, 2004); CIA emails, Mike to 

Schroen,“Urgent re UBL,” and Schroen’s response, Dec. 20, 1998. 

118. John Maher III interview (Apr. 4, 2004). Maher said he found General Zinni’s figures to be “shockingly 

high.”On the principals’decision against recommending an attack,see NSC memo,Clarke to Berger,Jan.12,1999. 

See also George Tenet interview (Jan. 22, 2004); Mike interview (Feb. 6, 2004). 

119. CIA email, Mike to Schroen,“Your Note,” Dec. 21, 1998; CIA email, Schroen to Mike,“Re Urgent re 

UBL,” Dec. 20, 1998. 

120. John Maher III interview (Apr. 22, 2004). 

121. CIA report,“Further Options Available Against UBL,” Nov. 18, 1998; CIA talking points,“Options for 

Attacking the Usama Bin Ladin Problem,” Nov. 24, 1998.On the MON,see Randy Moss interview (Feb. 6, 2004); 

James Baker interview (Feb. 4, 2004). 

122. NSC note, Dec. 20, 1998.There is no indication as to who wrote this note or to whom it was directed. 

It was cleared with Berger, Reno,Assistant Attorney General Randy Moss, and CTC’s “Jeff,” and briefed in substance to Leon Fuerth, national security adviser to Vice President Gore, and to Deputy DCI Gordon. See also 

attached CIA memo, Gordon to Berger, Dec. 21, 1998; NSC memo, Berger to President Clinton, Dec. 24, 1998. 

123.NSC memo,Berger to President Clinton,Dec.24,1998;Randy Moss interview (Feb.6,2004);James Baker 

interview (Feb. 4, 2004). Both Moss and Baker told us they concluded that killing Bin Ladin did not violate the 

assassination ban contained in Executive Order 12333. 

124. NSC memo, Berger to President Clinton, Dec. 24, 1998; Janet Reno interview (Dec. 16, 2003). See also 

Randy Moss interview (Feb. 6, 2004).Tenent told us he does not recall this episode. 

125. CIA cable, message from the DCI, Dec. 26, 1998. 

126. CIA cable, instructions passed to tribals and response, Dec. 27, 1998. 

127. CIA cable, comments on tribals’ response, Dec. 27, 1998. “Mike” noted that the tribals’ reaction had 

“attracted a good deal of attention” back at CIA headquarters. CIA cable, comments from Schroen, Dec. 28, 1998. 

Schroen commented that the tribals’response was an effort to appear statesmanlike and take the moral high ground. 

128. See President Clinton meeting (Apr. 8, 2004); Samuel Berger interview (Jan. 1, 2004); Richard Clarke 

interview (Jan.12,2004).For a CIA senior intelligence manager,operator,and lawyer’s view,see GeorgeTenet interview (Jan. 22, 2004); Gary Schroen interview (Jan. 6, 2004); Doug B. interview (Nov. 17, 2003); Mike interview 

(Jan. 6, 2004). 

129. James Baker interview (Feb. 4, 2004); President Clinton meeting (Apr. 8, 2004). 

130. NSC memo, McCarthy to CIA, Dec. 1999. 

131. NSC memo, Clarke to Berger, Jan. 12, 1999. 
486 NOTES TO CHAPTER 4 

132. NSC email,Ward to Clarke and others, Jan. 5, 1999. 

133. NSC memo, Clarke to Berger, Jan. 12, 1999. 

134. NSC email, Clarke to Kerrick, Feb. 10, 1999; Charles Allen interview (Jan. 27, 2004). 

135. NSC email, Clarke to Berger, Feb. 11, 1999.The email in fact misspells “boogie” as “boggie.” 

136. NSC email, Riedel to NSC front office, Feb. 16, 1999.The email does not provide Riedel’s source. For 

Berger’s authorization, see NSC notes,TNT note, Feb. 12, 1999. 

137. DOD memo,“Chronology of Planning,” Dec. 14, 1998. 

138. DOS cable,Washington 157093,“Aug. 21 telephone conversation between POTUS and Prime Minister 

Sharif,”Aug. 26, 1998. Sharif was cordial but disagreed with the U.S. decision to strike. 

139.Anthony Zinni interview (Jan. 29, 2004). 

140. Ibid. 

141. DOD memo, Headquarters SOC, “Planning Directive for Infinite Resolve,” Dec. 23, 1998. On basing 

options, see DOD memo,“Summary of Conclusions:AC-130 Deployment Decision Paper,” Jan. 12, 1999. 

142. NSC memo, Clarke to Berger and Steinberg, Roadmap for Feb. 2, 1999, Small Group meeting, undated; 

John Maher III interview (Apr. 22, 2004);Anthony Zinni interview (Jan. 29, 2004); Peter Schoomaker interview 

(Feb. 19, 2004). 

143. Peter Schoomaker interview (Feb. 19, 2004);William Boykin interview (Nov. 7, 2003). 

144. Hugh Shelton interview (Feb. 5, 2004). 

145. President Clinton meeting (Apr. 8, 2004);William Cohen interview (Feb. 5, 2004). 

146. Hugh Shelton interview (Feb. 5, 2004);William Boykin interview (Nov. 7, 2003). 

147. General Zinni reminded us that in addition to severing military-to-military relations with Pakistan after 

the 1998 nuclear test, the United States had not shipped to Pakistan the F-16s Pakistan had bought prior to the 

test. Instead, the United States kept the money Pakistan paid for the F-16s to fund storage of the aircraft. Meanwhile, Pakistani pilots were crashing and dying.“Guess how they [felt] about the United States of America,” Zinni 

said. Nevertheless, Zinni told us that Musharraf was someone who would actually work with the United States if 

he was given the chance to do so.Anthony Zinni interview (Jan. 29, 2004). 

148.William Boykin interview (Nov. 7, 2003). 

149. Richard Clarke interview (Jan. 12, 2004). 

150.William Cohen testimony (Mar. 23, 2004). 

151. CIA report,“UBL Situation Report,” Feb. 2, 1999. Public sources include Coll, Ghost Wars, pp. 447–449; 

Benjamin and Simon, Age of Sacred Terror, p. 281. 

152. CIA cable,“Update on Location of an Activity at Sheikh Ali’s Camps,” Feb. 7, 1999. 

153. DOD order, MOD 001 to CJCS warning order, Feb. 8, 1999. 

154. CIA reports,“UBL Situation Report,” Feb. 6–10, 1999. 

155. CIA cable,“Support for Military Contingency Planning,” Feb. 10, 1999. 

156. NSC email, Clarke to Kerrick, Feb. 10, 1999. 

157. CIA talking points,“CIA Operations Against UBL,” Feb. 10, 1999. 

158. CIA reports,“UBL Situation Reports,” Feb. 11–12, 1999. 

159. John Maher III interview (Apr. 22, 2004); Richard Clarke interview (Jan. 12, 2004); Gary Schroen interview (Mar. 3, 2004); Mike interview (Jan. 6, 2004). 

160. Mike briefing (Mar. 11, 2004); John Maher III interview (Apr. 22, 2004). 

161.NSC memo,Clarke,secure teleconference between UAE Chief of Staff Muhammad bin Zayid and Clarke, 

Mar. 7, 1999. 

162.Mike interview (Jan. 6, 2004).Maher told us he thinks it “almost impossible” that the CIA cleared Clarke’s 

call. John Maher III interview (Apr. 22, 2004). 

163.Days before overhead imagery confirmed the location of the hunting camp,Clarke had returned from a visit 

to the UAE, where he had been working on counterterrorism cooperation and following up on a May 1998 UAE 

agreement to buy F-16 aircraft from the United States. His visit included one-on-one meetings with Army Chief of 

Staff bin Zayid, as well as talks with Sheikh Muhammad bin Rashid, the ruler of Dubai. Both agreed to try to work 

with the United States in their efforts against Bin Ladin. NSC memo, Clarke to Berger,Trip Report, Feb. 8, 1999; 

Theodore Kattouf interview (Apr.21,2004).On February 10,as the United States considered striking the camp,Clarke 

reported that during his visit bin Zayid had vehemently denied rumors that high-level UAE officials were in 

Afghanistan.NSC email,Clarke to Kerrick,UBL update,Feb.10,1999.Subsequent reporting,however,suggested that 

high-level UAE officials had indeed been at the desert camp. CIA memo, “Recent High Level UAE Visits to 

Afghanistan,”Feb.19,1999.General Shelton also told us that his UAE counterpart said he had been hunting at a desert 

camp in Afghanistan at about this time. Hugh Shelton interview (Feb. 5, 2004). 

164. Mike briefing (Mar. 3, 2004).Talking points for the DCI to use at a late March Small Group meeting 

note that concurrently with the UAE being “tipped off ” to the CIA’s knowledge of the camp, one of the tribal 

network’s major subsources (within Bin Ladin’s Taliban security detail) was dispatched to the north,further handicapping reporting efforts. CIA talking points,“Locating Bin Ladin,” Mar. 29, 1999. 
NOTES TO CHAPTER 4 487 

165.Theodore Kattouf interview (Apr. 21, 2004). Kattouf was the U.S. ambassador to the UAE from 1999 to 

2001. He indicated that high-level UAE officials would agree to restrict Afghan flights but told him that the government had a difficult time enforcing this. For communications with the UAE, see White House letter, President 

Clinton to bin Zayid, July 23, 1999; DOS memo, Sheehan to Albright,“Signs of Progress on our UBL strategy,” 

Sept. 12, 1999. 

166. DOS memo, Indyk and Sheehan to Albright,“UAE Gives Ultimatum to Taliban on Bin Laden,” July 16, 

1999,and attached transcript of conversation between Hamdan bin Zayid and Mullah Mutawakkil,“InformalTranslation of UAE Note,” July 14, 1999; DOS cable,Abu Dhabi 04644,“Taliban Refuse to Expel Bin Ladin Despite 

UAEG Ultimatum: Need to Stiffen UAE Resolve to Take the Necessary Next Steps,” July 19, 1999. 

167. DOS memo, Indyk and Sheehan to Albright,“UAE Gives Ultimatum to Taliban on Bin Laden,” July 16, 

1999. 

168.Jeff interview (Dec.17,2003).Schroen,however,told us that the tribals’reporting was 50–60 percent accurate. Gary Schroen interview (Mar. 3, 2004). 

169. For discussion of the Taliban generally, see Ahmed Rashid, Taliban: Militant Islam, Oil and Fundamentalism 

in Central Asia (Yale Univ. Press, 2000). 

170. Ibid.; Benjamin and Simon, Age of Sacred Terror, pp. 338–399; George Tenet interview (Jan. 22, 2004). 

171. George Tenet interview (Jan. 22, 2004). 

172. Richard interview (Dec. 12, 2003); Gary Schroen interview (Mar. 3, 2004). 

173. John Maher III interview (Apr. 22, 2004). For an account of the reporting from this period written by 

Mike, see CIA memo, Jeff to Tenet,“Tracking Usama Bin Ladin, 14–20 May 1999,” May 21, 1999. Mike’s account 

was also used to prepare the DCI for a May 25,1999,Principals Committee meeting.CIA briefing materials,“Background Information: Evaluating the Quality of Intelligence on Bin Ladin (UBL) in Qandahar, 13–20 May, 1999,” 

undated (probably May 25, 1999). 

174. CIA email, Mike to Schroen,“Re:Your Note,” May 17, 1999. 

175. John Maher III interview (Apr. 22, 2004). 

176. George Tenet interview (Jan. 22, 2004); John Gordon interview (May 13, 2004). 

177. Samuel Berger interview (Jan. 14, 2004). 

178.The May 1999 intelligence on Bin Ladin’s location in Kandahar came as criticism of the CIA over the 

recent bombing of the Chinese embassy in Belgrade was at its peak.The DCI later testified that this bombing was 

the result of a CIA mistake.Testimony of George Tenet before the House Permanent Select Committee on Intelligence, July 22, 1999. On Bin Ladin’s whereabouts during the December 1998 episode, see John Maher III interview (Apr. 22, 2004). 

179. Cruise missiles were readied for another possible strike in early July 1999. But none of the officials we 

have interviewed recalled that an opportunity arose at that time justifying the consideration of a strike. See, e.g., 

John Maher III interview (Apr. 22, 2004). 

180. Hugh Shelton interview (Feb. 5, 2004); DOD briefing materials, UBL JCS Focused Campaign, undated. 

181. NSC memo, Benjamin to Berger and Steinberg, Apr. 29, 1999; NSC email, Clarke to Berger, May 26, 

1999. 

182. NSC memo, Clarke to Berger, June 24, 1999. For Clarke’s request to Berger to convene the Small Group, 

see NSC memo, Clarke to Berger,Analysis/Options re UBL, Jun. 13, 1999. See also NSC email, Storey to Berger 

and Clarke, June 24, 1999. 

183. Berger notes on NSC memo, Clarke to Berger, June 24, 1999. 

184. NSC memo, Clarke to Berger, June 24, 1999. 

185. NSC memo, Clarke to Berger, UBL review for Dec. 3, 1999, Small Group meeting, Dec. 2, 1999. 

186. NSC memo, CSG agenda, Sept. 24, 1999. 

187. According to CTC talking points for the CSG in June 1999, more than 40 members of al Qaeda had 

been imprisoned over the past year. CIA talking points, C/CTC TPs/Backgrounder for CSG, June 7, 1999. Figures cited in the DCI’s letter to President Clinton in October, however, are slightly different: CTC had helped render 32 terrorists to justice since July 1998, more than half of whom were al Qaeda. CIA letter,Tenet to President 

Clinton,“CIA’s Counterterrorism Efforts,” Oct. 16, 1999. 

188. See CIA cable,“Usama Bin Ladin:The Way Ahead,”Aug. 25, 1999, soliciting comments from various stations on “possible new approaches to capturing UBL and disrupting operations.”The evolution of some of this 

thinking can be seen throughout the summer of 1999. See, e.g., CIA briefing materials, CTC UBL Update:“Must 

Do Some Fundamental Rethinking,”July 20,1999 (Afghan assets are not capable of mounting a UBL capture operation or ambush);CIA briefing materials,CTC UBL Update:“Problems with Capturing UBL,”Aug. 3, 1999 (tribals are good reporters but are unlikely to capture Bin Ladin because of the risks involved, so there is a need to 

identify a new group to undertake a capture operation). 

189. July 1999 Memorandum of Notification. 

190. See James Baker interview (Feb. 4, 2004); Janet Reno interview (Dec. 16, 2003); Randy Moss interview 

(Jan. 22, 2004);George Tenet interview (Jan. 22, 2004). On the Pakistani and Uzbek capture teams,see CIA memo, 
488 NOTES TO CHAPTER 4 

“Outline of Program to Build Pakistan Team to Seek the Capture and Rendition of Usama Bin Ladin and his Lieutenants,” July 27, 1999; CIA memo, CIA Outline of Program to Build Uzbek and other teams to Seek the Capture and Rendition of Usama Bin Ladin and his Lieutenants, July 27, 1999; CIA briefing materials, talking points 

for the DCI for the Aug. 3 Small Group meeting,Aug. 3, 1999 (Other Pakistani Involvement in Efforts to Capture 

UBL; Uzbek and other programs). On the Uzbeks’ readiness, see CIA briefing materials,“Executive Summary for 

UBL Conference,” Sept. 16, 1999. 

191. CIA briefing materials, “Executive Summary for UBL Conference,” Sept. 16, 1999. For its preface, the 

Plan quoted a memo Tenet had sent to the CIA’s senior management in December 1998: “We are at war with 

Usama bin Ladin.” 

192.Ibid.See also the following briefings of the Plan:CIA briefing materials,CTC/NSC Briefing on the Plan, 

Sept. 29, 1999; CIA briefing materials, Executive Summary: UBL Conference, prepared for Berger, Nov. 30, 1999; 

CIA briefing materials, CTC briefing for the NSC Small Group, Dec. 2/3, 1999. 

193.This figure increased through the fall of 1999, from less than 5 percent on September 16 to less than 10 

percent by November 30,and finally to less than 15 percent by early December. CIA briefing materials,“Executive Summary for UBL Conference,” Sept. 16, 1999; CIA briefing materials, Executive Summary: UBL Conference, prepared for Berger, Nov. 30, 1999; CIA briefing materials, CTC briefing for the NSC Small Group, Dec. 

2/3, 1999. On Massoud, see also CIA briefing materials,“DDCI UBL Update,” Oct. 29, 1999; CIA briefing materials,“DCI UBL Update,” Nov. 12, 1999. 

194. CIA briefing materials,“Executive Summary for UBL Conference,” Sept. 16, 1999. For the JSOC estimate, see CIA briefing materials, Executive Summary: UBL Conference, prepared for Berger, Nov. 30, 1999. 

5 Al Qaeda Aims at the American Homeland 

1.Though KSM and Bin Ladin knew each other from the anti-Soviet campaign of the 1980s, KSM apparently 

did not begin working with al Qaeda until after the 1998 East Africa embassy bombings.Intelligence reports,interrogations of KSM, Nov. 21, 2003; Jan. 9, 2004; Feb. 19, 2004. 

2.Those detainees are Khalid Sheikh Mohammed,Abu Zubaydah, Riduan Isamuddin (also known as Hambali),Abd al Rahim al Nashiri,Tawfiq bin Attash (also known as Khallad), Ramzi Binalshibh, Mohamed al Kahtani,Ahmad Khalil Ibrahim Samir al Ani,Ali Abd al Rahman al Faqasi al Ghamdi (also known as Abu Bakr al Azdi), 

and Hassan Ghul. 

3. On KSM’s relationship to Yousef and his ethnicity, see CIA analytic report, Khalid Sheik Muhammad’s 

Nephews, CTC 2003-300013, Jan. 31, 2003. On KSM’s biography, see Intelligence report, interrogation of KSM, 

July 12,2003;FBI electronic communication,requests for information on KSM colleges/universities,June 10,2002. 

4.In an uncorroborated post-capture claim that may be mere bravado,KSM has stated that he considered assassinating Rabbi Meir Kahane when Kahane lectured in Greensboro at some point between 1984 and 1986. Intelligence report, interrogation of KSM, July 12, 2003. On KSM’s connection to Sayyaf, see Intelligence reports, 

interrogations of KSM, July 3, 2003; July 12, 2003; FBI electronic communication,“Summary of Information . . . 

with regard to ...KSM,”July 8,1999.On KSM’s battle experience and his electronics work,see Intelligence reports, 

interrogations of KSM, July 3, 2003; July 12, 2003. On KSM’s anti-Soviet activities, see Intelligence report, interrogation of KSM,Feb. 17, 2004 (in which KSM says he apparently met Bin Ladin for the first time when the Sayyaf 

group and Bin Ladin’s Arab mujahideen group were next to each other along the front line). 

5. Intelligence report, interrogation of KSM, July 12, 2003 (in which KSM also notes that his group continued fighting in the Jalalabad area,and his brother Abid was killed there).KSM claims that RamziYousef visited the 

NGO’s establishment in Jalalabad while Yousef was undergoing training. KSM adds that between 1993 and 1996, 

he traveled to China, the Philippines, Pakistan, Bosnia (a second time), Brazil, Sudan, and Malaysia. Most, if not all, 

of this travel appears to have been related to his abiding interest in carrying out terrorist operations.Although KSM 

claims that Sheikh Abdallah was not a member, financier, or supporter of al Qaeda, he admits that Abdallah underwrote a 1995 trip KSM took to join the Bosnia jihad. Intelligence report, interrogation of KSM, July 23, 2003. 

6. On KSM’s learning of Yousef ’s plans, see Intelligence report, interrogation of KSM, Jan. 9, 2004 (in which 

KSM also contends that Yousef never divulged to him the intended target of the attack). On KSM/Yousef phone 

conversations, see Intelligence report, interrogation of KSM, Feb. 17, 2004 (in which KSM also says that most of 

his phone conversations withYousef were social in nature, but thatYousef did discuss mixing explosives ingredients 

once or twice and that on one occasion,Yousef asked him to send the passport Yousef had in his true name,Abdul 

Basit). On KSM’s money transfer, see FBI report,Tradebom investigation, Mar. 20, 1993. 

7. Evidence gathered at the time of Yousef’s February 1995 arrest included dolls wearing clothes containing 

nitrocellulose.FBI evidence,Manila air investigation.On KSM’s rationale for attacking the United States,see Intelligence report, interrogation of KSM, Sept. 5, 2003 (in this regard, KSM’s statements echo those of Yousef, who 

delivered an extensive polemic against U.S. foreign policy at his January 1998 sentencing). On the Manila air plot, 

see Intelligence reports, interrogations of KSM,Apr. 17, 2003; July 12, 2003 (in which KSM also says bojinka is not 

Serbo-Croatian for “big bang,” as has been widely reported, but rather a nonsense word he adopted after hearing 
NOTES TO CHAPTER 5 489 

it on the front lines in Afghanistan).According to KSM,the plot was to receive financing from a variety of sources, 

including associates of co-conspiratorWali Khan and KSM’s own funds.Intelligence reports,interrogations of KSM, 

Nov. 26, 2003; Jan. 9, 2004; Feb. 19, 2004. On activities during the summer of 1994, see Intelligence reports, interrogations of KSM, May 3, 2003; July 12, 2003; Nov. 10, 2003; Feb. 21, 2004; Feb. 24, 2004. 

8. On recruiting Wali Khan in Karachi,see FBI report of investigation, interview of Abdul Hakim Murad,Apr. 

13, 1995; Intelligence report, interrogation of KSM, July 12, 2003 (in which KSM recounts how he knew Wali 

Khan from Afghanistan). On the testing of the timer, see Brief for the United States of America, United States v. 

Ramzi AhmedYousef, No. 98-1041(L) (2d Cir. filed Aug. 25, 2000), pp. 85–86, 88–91.The latter explosion caused 

the death of a passenger and extensive damage to the aircraft, which was forced to make an emergency landing in 

Okinawa. In 1996,Yousef was convicted on charges arising out of the Bojinka plot, including the bombing of the 

Philippine Airlines flight. See ibid., p. 8. On KSM’s travels, see generally Intelligence report, interrogation of KSM, 

July 12, 2003.Yousef managed to escape to Pakistan, but his accomplice, Murad—whom KSM claims to have sent 

toYousef with $3,000 to help fund the operation—was arrested and disclosed details of the plot while under interrogation.Contrary to Murad’s confession,in which he described his intended role as one of the five operatives who 

would plant bombs on board the targeted aircraft,KSM has said that Murad’s role was limited to carrying the $3,000 

from Dubai to Manila.Intelligence reports, interrogations of KSM, Feb. 19, 2004;(two reports); Feb. 24, 2004;Apr. 

2, 2004.This aspect of KSM’s account is not credible, as it conflicts not just with Murad’s confession but also with 

physical evidence tying Murad to the very core of the plot, and with KSM’s own statements elsewhere that Murad 

was involved in planning and executing the operation. Intelligence reports, interrogations of KSM,Aug. 18, 2003; 

Jan. 9, 2004; Feb. 24, 2004 (in which KSM also claims that while he was in Qatar in February 1995, he andYousef 

consulted by telephone regarding the cargo carrier plan,and Yousef proceeded with the operation despite KSM’s 

advice that he hide instead).We have uncovered no evidence that KSM was present at the guesthouse in Islamabad 

where Yousef’s arrest took place,as has been suggested in the press. 

9. Intelligence report, interrogation of KSM, July 12, 2003. KSM’s presence in Bosnia coincided with a police 

station bombing in Zagreb where the timing device of the bomb (a modified Casio watch) resembled those manufactured by KSM and Yousef in the Philippines for the Manila air operation. FBI report, Manila air investigation, 

May 23, 1999. On the Sudanese trip and Afghanistan, see Intelligence report, interrogation of SM, July 12, 2003 

(in which KSM also claims to have encountered Sayf al Adl while inYemen;apparently KSM has not divulged the 

substance of this meeting). 

10. Intelligence report, interrogation of KSM, Jan. 9, 2004. In another interrogation report, however, KSM 

downplays the significance of his relationship toYousef in enabling him to meet with Bin Ladin. Specifically,KSM 

notes thatYousef was not a member of al Qaeda and thatYousef never met Bin Ladin.Intelligence report, interrogation of KSM, Feb. 19, 2004. 

11.Intelligence reports,interrogations of KSM,July 12,2003;Jan.9,2004;Feb.19,2004.With respect to KSM’s 

additional proposal to bomb cargo planes by shipping jackets containing nitrocellulose, KSM states that Bin Ladin 

expressed interest in changing the operation so that it would involve a suicide operative. Intelligence report, interrogation of KSM, Nov. 10, 2003. 

12. Intelligence report, interrogation of KSM, Feb. 19, 2004. 

13. Probably inflating his own role, KSM says he and a small group of colleagues, including Yousef and Wali 

Khan, were among the earliest advocates of attacking the United States. KSM asserts that Bin Ladin and some of 

the other jihadist leaders concentrated on overthrowing Arab regimes and argued for limiting confrontation with 

the United States to places like Somalia.On KSM’s description of Bin Ladin’s agenda,see Intelligence report,interrogation of KSM, Nov. 13, 2003.As discussed in chapter 2, we do not agree with this assessment. On Bin Ladin’s 

reactions to KSM’s proposal, see Intelligence reports, interrogations of KSM, July 12, 2003; Jan. 9, 2004; Feb. 19, 

2004.On KSM’s intent to target the United States and Bin Ladin’s interest in Somalia,see Intelligence report,interrogation of KSM, Nov. 13, 2003. 

14. On KSM’s independence, see Intelligence report, interrogation of KSM, Jan. 9, 2004. Even after he began 

working with Bin Ladin and al Qaeda, KSM concealed from them his ongoing relationship with Sayyaf. Intelligence report, interrogation of KSM, July 30, 2003. Although KSM says he would have accepted the support of 

another organization to stage a 9/11-type operation, there is no evidence he ever peddled this idea to any other 

group. Intelligence report, interrogation of KSM, Feb. 19, 2004. On his travels after meeting Bin Ladin, see Intelligence report,interrogation of KSM,July 12,2003. Hambali also was one of the founders of Konsojaya,a Malaysian 

company run by a close associate of Wali Khan. FBI report, Manila air investigation, May 23, 1999. Hambali claims 

he was asked to serve on the company’s board of directors as a formality and insists that he did not recognize the 

“Arabs”who were to run the company or play any role in its operations.Intelligence report,interrogation of Hambali, Nov. 19, 2003. 

15. Intelligence reports, interrogations of KSM, July 12, 2003; Feb. 19, 2004 (two reports). KSM maintains that 

he provided similar services for other mujahideen groups at this time, including the Libyan Islamic Fighting Group 

and a group headed by Abu Zubaydah. Intelligence report, interrogation of KSM, Feb. 19, 2004. 

16. On KSM’s understanding of Bin Ladin’s commitment, see Intelligence report, interrogation of KSM, Feb. 
490 NOTES TO CHAPTER 5 

19, 2004. On KSM’s assistance to al Qaeda, see Intelligence reports, interrogations of KSM, July 12, 2003 (two 

reports). On Bin Ladin’s decision to approve 9/11 operation, see Intelligence report, interrogation of KSM, Jan. 9, 

2004. KSM has observed that the East Africa bombings and the subsequent bombing of the USS Cole yielded a 

recruiting bonanza for al Qaeda,as increasing numbers of Arab youth became enamored of the idea of waging jihad 

against the United States. Intelligence report, interrogation of KSM, Sept. 5, 2003. 

17. On KSM’s decision to move to Kandahar, see Intelligence report, interrogation of KSM, Jan. 9, 2004. On 

the media committee, see Intelligence report, interrogation of KSM, July 12, 2003 (in which KSM also says that as 

head of the media committee, he would take charge of producing the propaganda video al Qaeda issued following the bombing of the USS Cole). On the oath, see Intelligence report, interrogation of KSM, Nov. 13, 2003 (in 

which KSM also claims his reluctance stemmed from a concern that he would lose the ability to persevere with 

the 9/11 operation should Bin Ladin subsequently decide to cancel it). 

18. On a possible Southeast Asian operation, see Intelligence report, interrogation of Hambali, Sept. 4, 2003. 

On a possible U.S. operation, see Intelligence reports, interrogations of KSM, June 27, 2003; July 14, 2003. On a 

possible Israeli operation, see Intelligence report, interrogation of KSM, June 30, 2003. On other possible targets 

discussed with Atef, see Intelligence report, interrogation of Hambali, Sept. 4, 2003 (Thailand); Intelligence report, 

interrogation of KSM,Apr. 4, 2004 (Singapore, Indonesia, Maldives). 

19. For an example of KSM’s popularity, see Intelligence report, interrogation of al Qaeda facilitator, Oct. 11, 

2002. See also Intelligence report, interrogation of Abu Zubaydah, Nov. 7, 2002; Intelligence report, interrogation 

of Nashiri, Feb. 10, 2003. 

20. Intelligence reports, interrogations of Hambali, Jan. 14, 2003; Mar. 5, 2004. 

21. Rohan Gunaratna, Inside Al Qaeda: Global Network of Terror (Columbia Univ. Press, 2002), pp. 187, 199. 

22.On the trip to Karachi,see Intelligence report,interrogation of Hambali,Sept.12,2003.On Hambali’s relationship with Atef and receipt of al Qaeda funds, see Intelligence report, interrogation of Hambali, Mar. 5, 2004. 

Al Qaeda began providing funds to JI for terrorist operations as early as 1999. Intelligence report, interrogation of 

detainee, Mar. 3, 2004. 

23.On Hambali’s role as coordinator,see Intelligence report,interrogation of detainee,Mar.4,2004.On Sufaat, 

see Intelligence report, interrogation of KSM,Apr. 12, 2003;Intelligence report, interrogation of detainee,Apr. 30, 

2003. In 1987, Sufaat received a bachelor’s degree in biological sciences, with a minor in chemistry, from California State University, Sacramento. Sufaat did not start on the al Qaeda biological weapons program until after JI’s 

December 2000 church bombings in Indonesia, in which he was involved. Intelligence report, interrogation of 

Hambali, Sept. 8, 2003. On Sufaat’s schooling, see Intelligence report, interrogation of detainee, Dec. 14, 2001. 

24. Intelligence report, interrogation of KSM, June 9, 2003. KSM also maintains that he persuaded Hambali 

to focus on “soft” targets in Singapore,such as oil tankers,the U.S.and Israeli embassies,and Western airlines.Intelligence report, interrogation of KSM, June 24, 2003. 

25.As discussed in greater detail in section 5.2, Khallad was sent by Bin Ladin to Kuala Lumpur to case U.S. 

airline flights in the Far East for possible future attacks there, whereas Hazmi and Mihdhar were on the first leg of 

their travel from Karachi to Los Angeles, where they would arrive on January 15, 2000. Intelligence report, interrogation of KSM, July 31, 2003. On Hambali’s assistance at KSM’s request, see Intelligence report, interrogation of 

KSM, July 31, 2003; Intelligence report, interrogation of Khallad, Aug. 8, 2003. On assistance to Moussaoui, see 

Intelligence report,interrogation of KSM,Mar.24,2003; Intelligence report,interrogation of detainee,Apr.9,2002. 

According to statements attributed to Hambali and Sufaat,in each of these instances the al Qaeda guests were lodged 

at Sufaat’s condominium, an apartment on the outskirts of Kuala Lumpur. Intelligence report, interrogation of 

detainee, Jan. 22, 2002; Intelligence reports, interrogations of Hambali, Sept. 8, 2003; Sept. 12, 2003. 

26.On Hambali’s relationship with Bin Ladin,see Intelligence reports,interrogations of Hambali,Aug.29,2003; 

Sept. 5, 2003 (in which Hambali also explains his relationship with al Qaeda as follows: he received his marching 

orders from JI, but al Qaeda would lead any joint operation involving members of both organizations). On Hambali’s objections, see Intelligence report, interrogation of KSM, July 8, 2003. On KSM’s coordination with Hambali, see Intelligence report, interrogation of KSM,Apr. 17, 2003. On KSM’s recognition of Hambali’s domain, see 

Intelligence report, interrogation of KSM,Aug. 18, 2003.According to KSM, his close relationship with Hambali 

prompted criticism from Bashir, the JI leader, who thought Hambali should focus more directly on Indonesia and 

Malaysia instead of involving himself in al Qaeda’s broader terrorist program. Indeed, KSM describes Hambali as 

an al Qaeda member working in Malaysia.Intelligence report,interrogation of KSM,Aug.18,2003.Nashiri observes 

that al Qaeda’s standard security practice dictated that no senior member could manage terrorist activities in a location where another senior member was operating. Intelligence report, interrogation of Nashiri, Jan. 14, 2003.Yet 

al Qaeda’s deference to Hambali’s turf apparently had limits. Khallad says he and Hambali never discussed the 

intended Southeast Asia portion of the original 9/11 plan. Intelligence report, interrogation of Khallad, Apr. 27, 

2004. 

27. On Nashiri’s recruitment, see FBI report of investigation, interview of Nasser Ahmad Naser al Bahri, a.k.a. 

Abu Jandal, Sept. 17–Oct. 2, 2001. On Nashiri’s refusal to swear allegiance, see Intelligence report, interrogation of 
NOTES TO CHAPTER 5 491 

KSM, Nov. 21, 2003. On Nashiri’s idea for his first terrorist operation and his travels, see Intelligence reports, interrogations of Nashiri, Nov. 21, 2002; Dec. 26, 2002. 

28.Intelligence report,interrogation of Nashiri,Dec.26,2002.Although Nashiri’s account of this episode dates 

his return to Afghanistan in 1996, the 1997 date is likely more accurate. On Nashiri’s involvement in the missilesmuggling and embassy-bombing plots,see Intelligence report,seizure of antitank missiles in Saudi Arabia,June 14, 

1998; FBI report of investigation, interview of Mohammad Rashed Daoud al Owahli, Sept. 9, 1998, p. 6. 

29. For Nashiri’s version, which may not be true, see Intelligence report, interrogation of Nashiri, Dec. 26, 

2002.On communication between Nashiri and Bin Ladin about attacking U.S.vessels,see Intelligence report,interrogation of Nashiri, Nov. 21, 2002.The reporting of Nashiri’s statements on this subject is somewhat inconsistent, 

especially as to the exact timing of the original proposal. Some corroboration does exist, however, for Nashiri’s 

claim that the original proposal was his.A detainee says that 9/11 hijacker Khalid al Mihdhar told him about the 

maritime operation sometime in late 1999 and credited Nashiri as its originator. Intelligence report, interrogation 

of detainee, Dec. 2, 2001. 

30. Intelligence report, interrogation of Nashiri, Jan. 27, 2003. Nashiri claims not to have had any telephone 

or email contact with Bin Ladin while planning the Cole operation; rather, whenever Bin Ladin wanted to meet, 

he would have an al Qaeda member travel to Pakistan to summon Nashiri by telephone. Ibid. 

31.As an example of Nashiri’s status, see FBI report of investigation, interview of Abu Jandal, Sept. 17–Oct. 2, 

2001 (in which Nashiri is described as widely known to be one of al Qaeda’s most committed terrorists and,according to one of his mujahideen colleagues, so extreme in his ferocity in waging jihad that he “would commit a terrorist act ‘in Mecca inside the Ka’aba itself’[the holiest site in Islam] if he believed there was a need to do so”). On 

Nashiri’s role on the Arabian Peninsula, see Intelligence report, interrogation of Khallad, Jan. 14, 2004. Nashiri also 

enjoyed a reputation as a productive recruiter for al Qaeda. See Intelligence report, interrogation of Abu Zubaydah,Aug. 29, 2002. On Nashiri’s discretion, see, e.g., Intelligence report, interrogation of Nashiri, Nov. 20, 2002. 

On Nashiri seeking Bin Ladin’s approval, see Intelligence report, interrogation of KSM, Jan. 14, 2004. On the Limburg operation, see Intelligence report, interrogation of Nashiri, May 21, 2003. On Nashiri’s security concerns, see 

Intelligence report, interrogation of Nashiri, Feb. 20, 2003. 

32. See Intelligence reports, interrogations of KSM, July 1, 2003; Sept. 5, 2003. 

33. For KSM’s learning from the first World Trade Center bombing and his interest in a more novel form of 

attack, see Intelligence report, interrogation of KSM, July 1, 2003. For KSM’s interest in aircraft as weapons and 

speculation about striking the World Trade Center and CIA,see Intelligence report, interrogation of KSM, Feb. 19, 

2004. KSM has stated that he and Yousef at this time never advanced the notion of using aircraft as weapons past 

the idea stage. Intelligence report, interrogation of KSM,Apr. 2, 2004. 

After 9/11, some Philippine government officials claimed that while in Philippine custody in February 1995, 

KSM’s Manila air plot co-conspirator Abdul Hakim Murad had confessed having discussed withYousef the idea of 

attacking targets,including the World Trade Center,with hijacked commercial airliners flown by U.S.-trained Middle Eastern pilots. See Peter Lance, 1000 Years for Revenge: International Terrorism and the FBI—the Untold Story 

(HarperCollins, 2003), pp. 278–280. In Murad’s initial taped confession, he referred to an idea of crashing a plane 

into CIA headquarters. Lance gave us his copy of an apparent 1995 Philippine National Police document on an 

interrogation of Murad.That document reports Murad describing his idea of crashing a plane into CIA headquarters, but in this report Murad claims he was thinking of hijacking a commercial aircraft to do it, saying the idea had 

come up in a casual conversation with Yousef with no specific plan for its execution.We have seen no pre-9/11 

evidence that Murad referred in interrogations to the training of other pilots, or referred in this casual conversation to targets other than the CIA.According to Lance, the Philippine police officer, who after 9/11 offered the 

much more elaborate account of Murad’s statements reported in Lance’s book, claims to have passed this added 

information to U.S. officials. But Lance states the Philippine officer declined to identify these officials. Peter Lance 

interview (Mar. 15, 2004). If such information was provided to a U.S. official, we have seen no indication that it 

was written down or disseminated within the U.S. government. Incidentally, KSM says he never discussed his idea 

for the planes operation with Murad, a person KSM regarded as a minor figure. Intelligence report, interrogation 

of KSM,Apr. 2, 2004. 

34. Intelligence report, 1996 Atef study on airplane hijacking operations, Sept. 26, 2001. 

35.Intelligence reports,interrogations of KSM,July 12,2003;Nov.6,2003.Abu Zubaydah,who worked closely 

with the al Qaeda leadership, has stated that KSM originally presented Bin Ladin with a scaled-down version of 

the 9/11 plan,and that Bin Ladin urged KSM to expand the operation with the comment,“Why do you use an 

axe when you can use a bulldozer?” Intelligence report, interrogation of Abu Zubaydah, May 16, 2003.The only 

possible corroboration we have found for Abu Zubaydah’s statement is Khallad’s suggestion that Bin Ladin may 

have expanded KSM’s original idea for an attack using planes.Intelligence report, interrogation of Khallad,Apr. 22, 

2004. Neither Abu Zubaydah nor Khallad claims to have been present when KSM says he first pitched his proposal 

to Bin Ladin in 1996. 

36. For the scheme’s lukewarm reception, see Intelligence report, interrogation of KSM, Nov. 6, 2003. For Bin 

Ladin’s response, see Intelligence reports, interrogations of KSM,Aug. 18, 2003; Feb. 19, 2004. 
492 NOTES TO CHAPTER 5 

37. Intelligence report, interrogation of KSM, Feb. 19, 2004. 

38. For KSM’s joining al Qaeda, see Intelligence report, interrogation of KSM, Nov. 13, 2003. KSM has provided inconsistent information about whether Bin Ladin first approved his proposal for what became the 9/11 

attacks in late 1998 or in early 1999. Compare Intelligence reports, interrogations of KSM,Aug. 18, 2003; Jan. 9, 

2004; Feb. 19, 2004;Apr. 3, 2004. For KSM’s antipathy to the United States, see Intelligence report, interrogation 

of KSM, Feb. 19, 2004. For Atef’s role, see Intelligence report, interrogation of KSM, Jan. 9, 2004. For Atef’s death, 

see DOS report,“Comprehensive List of Terrorists and Groups Identified Under Executive Order 13224,”Dec. 31, 

2001. 

39. Intelligence report, interrogation of KSM,Aug. 18, 2003. 

40. Intelligence reports, interrogations of KSM, Aug. 18, 2003; Feb. 20, 2004; Apr. 30, 2004. An earlier KSM 

interrogation report, however, states that Bin Ladin preferred the Capitol over the White House as a target. Intelligence report, interrogation of KSM,Apr. 17, 2003.KSM has admitted that his statement in a post-9/11 interview 

with Al Jazeera reporterYosri Fouda—that an al Qaeda “reconnaissance committee”had identified 30 potential targets in the United States during the late 1990s—was a lie designed to inflate the perceived scale of the 9/11 operation. Intelligence report, interrogation of KSM, Feb. 23, 2004. For the specific targets, see Intelligence report, 

selection of 9/11 targets,Aug. 13, 2003 (citing KSM interrogation). 

41. For the four individuals, see Intelligence report, interrogation of KSM,Aug. 18, 2003.Abu Bara al Yemeni 

is also known by the names Abu al Bara al Taizi, Suhail Shurabi, and Barakat. Ibid. KSM has also stated that he did 

not learn of the selection of Hazmi and Mihdhar for the planes operation until November 1999.Intelligence report, 

interrogation of KSM,Apr. 2, 2004. For Mihdhar’s and Hazmi’s eagerness, see Intelligence reports, interrogations 

of KSM,Jan. 9, 2004; Feb. 20, 2004 . For Bin Ladin’s instruction,see Intelligence report, interrogation of KSM, Feb. 

20, 2004. Hazmi obtained a B-1/B-2 multiple-entry visa issued at Jiddah, Saudi Arabia, on April 3, 1999; Mihdhar 

obtained the same type of visa at the same location on April 7, 1999. DOS records, NIV applicant details for Hazmi 

and Mihdhar, Nov. 8, 2001. Hazmi and Mihdhar both obtained new passports shortly before they applied for visas. 

FBI report,“Summary of Penttbom Investigation,” Jan. 31, 2003, p. 9. 

42. For Hazmi and Mihdhar’s city of birth, see CIA analytic report,“11 September:The Plot and the Plotters,” 

CTC 2003-40044HC, June 1, 2003, pp. 49–50. For their travel to Bosnia, see Intelligence report, interrogation of 

Saudi al Qaeda member, Oct. 3, 2001. For their visits to Afghanistan, see Intelligence reports, interrogations of 

detainee, Feb. 5, 2002; Feb. 11, 2002; Intelligence reports, interrogations of Saudi al Qaeda member, Oct. 2, 2001; 

Oct. 18, 2001. 

43. Intelligence reports, interrogations of Khallad, June 25, 2003; Sept. 5, 2003. 

44. For Khallad’s visa application under a false name and its rejection, see DOS record, visa application of Salah 

Saeed Mohammed bin Yousaf (alias for Khallad), Apr. 3, 1999; Intelligence report, interrogation of Khallad, Aug. 

20, 2003. Khallad’s visa denial was based not on terrorism concerns but apparently on his failure to submit sufficient documentation in support of his application. See DOS record, NIV applicant detail, Mar. 31, 2004. For Khallad’s 1999 mission to Yemen, see Intelligence report, interrogation of Khallad,Aug. 20, 2003. For the U.S. point of 

contact, see Intelligence report, interrogation of Khallad, Aug. 22, 2003. Khallad claims he cannot remember his 

U.S. contact’s full name but says it sounded like “Barzan.”According to the CIA,“Barzan” is possibly identifiable 

with Sarbarz Mohammed, the person who resided at the address in Bothell,Washington, that Khallad listed on his 

visa application as his final destination. Ibid. For his contacts with “Barzan” and his arrest, see ibid.; Intelligence 

report, interrogation of Khallad,Aug. 20, 2003. Nashiri has confirmed that Khallad had been assigned to help procure explosives for the ship-bombing plot, and that his arrest caused work on the operation to stop temporarily. 

Intelligence report, interrogation of Nashiri, Feb. 21, 2004. 

45. For the interventions,see Intelligence report, interrogation of Khallad,Aug. 20, 2003.Khallad has provided 

inconsistent information as to his release date. Ibid. (June 1999); Intelligence report, interrogation of Khallad, Jan. 

6, 2004 (August 1999). Khallad’s brother reportedly has confirmed that Khallad was released from custody only 

after negotiations with theYemeni director for political security in which a deal was struck prohibiting Khallad and 

his associates from conducting operations inYemen. Intelligence report, interrogation of detainee, Oct. 1, 2002. For 

his giving up on a visa and his return to Afghanistan, see Intelligence reports, interrogations of Khallad, July 31, 

2003;Aug. 22, 2003. 

46. For KSM’s realization of visa complications, see Intelligence report, interrogation of KSM,Aug. 18, 2003. 

According to both KSM and Khallad,Abu Bara never applied for a U.S. visa. Intelligence report, interrogation of 

KSM, Feb. 20, 2004; Intelligence report, interrogation of Khallad, Feb. 17, 2004. KSM has noted that Ramzi Binalshibh,another Yemeni slated early on to participate in the 9/11 attacks, likewise would prove unable to acquire a 

U.S. visa the following year. Intelligence report, interrogation of KSM, Jan. 7, 2004. For KSM’s desire to keep Khallad and Abu Bara involved, see Intelligence report, interrogation of KSM,Aug. 18, 2003. For Saudis being chosen 

for the planes operation, see Intelligence reports,interrogations of KSM,Jan.7,2004;Jan.23,2004.For KSM’s splitting the operation into two parts,see Intelligence report, interrogation of KSM,Aug. 18, 2003;Intelligence report, 

interrogation of Khallad,Apr. 27, 2004. 

47. For the second part of the operation, see Intelligence report, interrogation of KSM,Aug. 18. 2003. For the 
NOTES TO CHAPTER 5 493 

alternate scenario, see Intelligence report, interrogation of KSM, Apr. 30, 2004; Intelligence report, interrogation 

of Khallad,Apr.21,2004.Khallad has provided contradictory statements about the number of planes to be destroyed 

in East Asia.Intelligence reports, interrogations of Khallad,Aug. 13, 2003;Apr. 5, 2004.According to Khallad,Thailand, South Korea, Hong Kong,and Malaysia were likely origins of the flights because Yemenis did not need visas 

to enter them. Intelligence report, interrogation of Khallad,Aug. 13, 2003. For the importance of simultaneity, see 

Intelligence report, interrogation of KSM,Aug. 18, 2003. 

48. For the four operatives’ training, see Intelligence report, interrogation of KSM,Aug. 18, 2003. For the elite 

nature of the course and Nibras’s participation, see Intelligence reports, interrogations of Khallad, Sept. 8, 2003; 

Sept. 11, 2003; Intelligence report, interrogation of KSM, July 15, 2003. For KSM’s view, see ibid.; Intelligence 

report, interrogation of KSM,Aug. 18, 2003. For KSM’s visit, see Intelligence report, interrogation of KSM, Feb. 

20, 2004. 

49. For a description of the camp and the commando course, see Intelligence report, interrogation of KSM, 

July 15, 2003. For Bin Ladin’s interest and the decision on the number of trainees, see Intelligence report, interrogation of Khallad, Sept. 8, 2003. 

50. For the nature of the commando course, see Intelligence report, interrogation of Khallad, Sept. 8, 2003. 

KSM claims that the course proved so rigorous that Mihdhar quit after a week and returned to his family inYemen. 

Intelligence report,interrogation of KSM,Aug.18,2003.However,two of Mihdhar’s al Qaeda colleagues who were 

present during the training have provided different accounts. Khallad apparently has stated both that Bin Ladin 

pulled Mihdhar and Nawaf al Hazmi out of the course early and that Mihdhar actually completed the course. See 

Intelligence reports, interrogations of Khallad, Sept. 1, 2003; May 21, 2004. See also FBI report of investigation, 

interview of Abu Jandal, Oct. 2, 2001 (indicating that Mihdhar completed the course). 

51.For instruction onWestern culture and travel,see Intelligence reports,interrogations of KSM,Mar.24,2003; 

June 15, 2004; Intelligence report, interrogation of Khallad,Aug. 21, 2003. For KSM’s mid-1999 activity and Bin 

Ladin’s payment, see Intelligence report, interrogation of KSM, Feb. 20, 2004. According to KSM, he received a 

total of $10,000 from Bin Ladin for 9/11-related expenses. Intelligence report, interrogation of KSM,Apr. 5, 2004. 

52. For Khallad, Abu Bara, and Hazmi’s travels, see Intelligence report, interrogation of KSM, May 30, 2003. 

Khallad has provided a second version, namely that all three traveled together to Karachi. Intelligence report, interrogation of Khallad, July 31, 2003. For Hazmi and Atta’s simultaneous presence in Quetta, see Intelligence reports, 

interrogations of KSM, Feb. 20, 2004; Mar. 31, 2004. KSM maintains it was a coincidence. Ibid. 

53.Intelligence report,interrogation of KSM,Mar.31,2004.In his initial post-capture statements,KSM claimed 

that Mihdhar did not have to attend the training because he had previously received similar training from KSM. 

Intelligence report, interrogation of KSM, Mar. 24, 2003. KSM subsequently expressed uncertainty about why Bin 

Ladin and Atef excused Mihdhar from the training. Intelligence report, interrogation of KSM, Feb. 20, 2004. 

54. For the varying accounts of the course’s length, see Intelligence reports, interrogations of KSM,Aug. 18, 

2003;Feb. 20, 2004; Intelligence reports,interrogations of Khallad,Nov. 6, 2003;July 31, 2003. For KSM’s description, see Intelligence reports, interrogations of KSM, Mar. 24, 2003; Aug. 18, 2003; Feb. 20, 2004. For Khallad’s 

description, see Intelligence report, interrogation of Khallad,Apr. 5, 2004.KSM says that he permitted the trainees 

to view Hollywood films about hijackings only after he edited the films to cover the female characters. Intelligence 

report, interrogation of KSM, Nov. 10, 2003. For the use of game software and discussions of casing flights, see 

Intelligence report,interrogation of Khallad,Nov. 6, 2003.For KSM’s instructions regarding casing,see Intelligence 

report, interrogation of Khallad, July 31, 2003. For visits to travel agencies, see Intelligence report, interrogation of 

Khallad,Aug. 13, 2003. 

55. For the travels of Khallad,Abu Bara,and Hazmi via Karachi,see Intelligence report, interrogation of KSM, 

Aug. 18, 2003. For Mihdhar’s travel fromYemen,see FBI report,“Hijackers Timeline,” Nov. 14, 2003 (citing 265ANY-280350, serial 24808). 

56.For the operatives’knowledge,see Intelligence report,interrogation of KSM,Aug. 18, 2003.For Hazmi and 

Mihdhar being sent to Malaysia, see Intelligence report, interrogation of KSM, July 29, 2003. For passport doctoring, see Intelligence report, interrogation of KSM,Aug. 18, 2003. For casing, see Intelligence report, interrogation 

of KSM,July 29, 2003.For Khallad and Abu Bara’s departure,as well as Hazmi’s travel,see Intelligence report,interrogation of KSM, July 31, 2003. Khallad maintains that Abu Bara did not participate in the casing operation and 

simply traveled to Kuala Lumpur as Khallad’s companion. Intelligence report, interrogation of Khallad, May 30, 

2003. 

57. For the trip’s original purpose and Bin Ladin’s suggestion, see Intelligence report, interrogation of Khallad, July 31, 2003. On Malaysia, Endolite, and the financing of Khallad’s trip, see Intelligence report, interrogation 

of Khallad,Aug. 22, 2003. 

58. On informing Hambali, see Intelligence report, interrogation of KSM,Aug. 18, 2003. For Hambali’s assistance, see Intelligence report, interrogation of Khallad, July 31, 2003; Intelligence report, interrogation of Hambali, 

Sept. 4, 2003. For the colleague who spoke Arabic, see Intelligence report, interrogation of Khallad, May 30, 2003. 

59. For the dates of Khallad’s travel, his mistake in seating, and his other efforts to case flights, see Intelligence 

reports, interrogations of Khallad, July 31, 2003;Aug. 21, 2003. Khallad says he put the box cutter alongside tubes 
494 NOTES TO CHAPTER 5 

of toothpaste and shaving cream with metallic exteriors, so that if the metal detector at the airport was triggered, 

the inspector would attribute the alarm to the other items. He also carried art supplies, which he hoped would 

explain the presence of a box cutter if anyone asked. Ibid. 

60. For Khallad’s return to Kuala Lumpur, see Intelligence report, interrogation of Khallad, May 30, 2003. For 

Hazmi’s arrival and stay at the clinic, see Intelligence report, interrogation of Khallad, July 31, 2003. For Mihdhar’s 

arrival, see FBI report,“Hijackers Timeline,” Nov. 14, 2003 (citing 265A-NY-280350, serial 24808). For their stay 

at Sufaat’s apartment, see CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 11; Intelligence report, 

interrogation of Khallad,Aug.22,2003.For Khallad’s discussions with Hazmi and Khallad’s knowledge of the operation, see Intelligence report, interrogation of Khallad, July 31, 2003. 

61. For the Bangkok meeting, see CIA analytic report,“The Plot and the Plotters,” June 1, 2003, pp. 49–50. 

For relocation of the meeting to Bangkok, see Intelligence reports, interrogations of Khallad,Aug. 18, 2003; Jan. 7, 

2004.Fahd al Quso,a close friend of Khallad’s,accompanied Nibras on the trip to Bangkok to take money to Khallad. Quso claims that the amount was $36,000. FBI report of investigation, interview of Quso, Jan. 31, 2001. Khallad claims that it was only $10,000 to $12,000.Intelligence reports, interrogations of Khallad, May 30, 2003;Aug. 

18, 2003. Khallad has identified contradictory purposes for the money: a donation to charities benefiting amputees, 

see Intelligence report,interrogation of Khallad,Aug.8,2003;and to advance the ship-bombing operation,see Intelligence report, interrogation of Khallad, Jan. 7, 2004. Khallad has explicitly denied giving any of the money he 

received from Nibras and Quso to Hazmi and Mihdhar.Intelligence reports,interrogations of Khallad,Aug.8,2003; 

Jan. 7, 2004. Given the separate reporting from KSM that he gave Hazmi and Mihdhar $8,000 each before they 

traveled to the United States,we have insufficient evidence to conclude that the Nibras/Quso money helped finance 

the planes operation. Intelligence report, interrogation of KSM, June 15, 2004. For Hazmi and Mihdhar’s interest 

in traveling to Bangkok, see Intelligence report, interrogation of Khallad, Jan. 7, 2004. For Hambali’s assistance, see 

Intelligence report, interrogation of Khallad,Aug. 8, 2003. For Abu Bara’s return toYemen, see Intelligence report, 

interrogation of Khallad, May 30, 2003. 

62.For the hotel arrangements,see Intelligence report,interrogation of Khallad,Jan.7,2004.For the two groups 

not meeting with each other, see Intelligence report, interrogation of Khallad,Aug. 18, 2003. For Khallad’s subsequent actions, see Intelligence report, interrogation of Khallad, July 31, 2003. 

63.For Bin Ladin’s cancellation of the East Asian operation,see Intelligence report,interrogation of KSM,Aug. 

18, 2003. For Hazmi and Mihdhar’s departure, see Intelligence report, interrogation of Khallad,Aug. 8, 2003. For 

their arrival in Los Angeles, see FBI report, “Hijackers Timeline,” Nov. 14, 2003 (citing 265A-NY-280350-CG, 

serial 4062; 265A-NY-280350-302, serial 7134). 

64. On Atta’s family background, see FBI report, “Hijackers Timeline,” Nov. 14, 2003 (citing FBI electronic 

communication from Cairo dated Sept. 13, 2001); CIA analytic report,“The Plot and the Plotters,” June 1, 2003, 

p. 23. For details on his study in Germany, see German Bundeskriminalamt (BKA) report, investigative summary 

re Atta, June 24, 2002; Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004, pp. 

3–4. Atta’s host family in Hamburg soon asked him to move out. Between 1993 and 1998, Atta shared a onebedroom apartment in Hamburg with a fellow student, who moved out after having problems with Atta and was 

succeeded by another roommate. See German BKA report, investigative summary re Atta, June 24, 2002. On Atta’s 

character, see German BKA investigation of Said Bahaji, summary of interrogation of Shahid Nickels on Oct. 30, 

2001. 

65.On the Muslim student association in Hamburg,see Intelligence report,interrogation of Ramzi Binalshibh, 

Oct. 2, 2002. On the Muslim-Christian working group and Atta, see German BKA investigation of Bahaji, summary of interrogation of Michael Krause on Oct.11,2001;German BKA investigation of Bahaji,summary of interrogation of Nickels on Oct. 30, 2001. Much of the information about Atta and his friends in Hamburg comes from 

Nickels, a German national who converted to Islam while in high school and spent considerable time with Atta’s 

circle between 1997 and 1999. Nickels testified at the trials in Germany of Mounir el Motassadeq and Abdelghani 

Mzoudi on 9/11-related charges. 

66. German BKA investigation of Bahaji, summary of interrogation of Nickels on Oct. 30, 2001, pp. 8, 15; federal prosecutor’s closing argument,Motassadeq trial,Feb.5,2003.On Atta’s fundamentalism,see FBI electronic communication,“Khaled A. Shoukry,” June 17, 2002. 

67. German BKA report, investigative summary re Binalshibh, July 4, 2002; Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004, pp. 3–4; FBI report of investigation, interview of Fuad Omar 

Bazarah,Apr.9,2004;Intelligence report,interrogation of Binalshibh,Sept.24,2002.Binalshibh used various names, 

such as Ramzi Omar and Ramzi al Sheiba. In May 1998, months before he was expelled from school, German 

authorities had issued a warrant to arrest and deport “Ramzi Omar.” German BKA report, investigative summary 

re Binalshibh, July 4, 2002. But Binalshibh was no longer using this alias, so the German authorities did not discover that he and Ramzi Omar were the same person until after the attacks of September 11. Ibid. 

68. Intelligence report, interrogation of Binalshibh, Oct. 2, 2002; German BKA investigation of Bahaji, summary of interrogation of Nickels on Oct. 30, 2001; German BKA report, investigative summary re Binalshibh, July 

4, 2002. 
NOTES TO CHAPTER 5 495 

69. German BKA report, investigative summary re Binalshibh, July 4, 2002. 

70. CIA analytic report, “The Plot and the Plotters,” June 1, 2003, p. 23; German BKA report, investigative 

summary re Shehhi, July 9, 2002. 

71.German BKA report,investigative summary re Shehhi,July 9,2002;Federal Prosecutor General (Germany), 

response to Commission letter, June 25, 2004, pp. 3–4; FBI electronic communication, summary of testimony of 

Mohamed Abdulla Mohamed Awady on Oct. 24, 2003, at the Mzoudi trial, Dec. 5, 2003. 

72. German BKA report, investigative summary re Shehhi, July 9, 2002. 

73. Ibid. 

74. FBI electronic communication, summary of testimony of Mohamed Abdulla Mohamed Awady on Oct. 

24, 2003, at the Mzoudi trial, Dec. 5, 2003. 

75. Federal prosecutor’s closing argument, Motassadeq trial, Feb. 5, 2003. 

76.German BKA report,investigative summary re Jarrah,July 18,2002;Federal Prosecutor General (Germany), 

response to Commission letter, June 25, 2004, pp. 3–4. In 1999, Jarrah and Senguen allegedly married in an Islamic 

ceremony not recognized under German law. Senguen has only acknowledged that she and Jarrah were engaged. 

German BKA report, investigative summary re Jarrah, July 18, 2002. 

77. German BKA report, investigative summary re Jarrah, July 18, 2002. 

78. Ibid. 

79. Ibid. 

80. On Jarrah’s accommodations in Hamburg and his meeting with Binalshibh, see ibid. On Jarrah and Zammar, see German BKA investigation of Bahaji, summary of interrogation of Nickels on Oct. 30, 2001; see generally Intelligence report, interrogation of Binalshibh, Nov. 6, 2003; Intelligence report, “Terrorism: Background 

Information on Usama Bin Ladin Associate Muhammad Haydar Zammar,” Jan. 14, 2002. For Zammar encouraging jihad, see Intelligence report, interrogation of detainee, Jan. 14, 2002. 

81. Intelligence report, interrogation of Binalshibh, Nov. 6, 2003; German BKA investigation of Bahaji, summary of interrogation of Nickels on Oct.30,2001.On one occasion,German authorities intercepted a call in which 

such a gathering was mentioned.An individual phoning Zammar’s house on February 17, 1999, was told that he 

was away on a trip to a distant,“bad” region, but that “people” at 54 Marienstrasse knew where he was.The same 

conversation revealed that these “people” included “Said, Mohamed Amir, [and] Omar,” likely a reference to the 

apartment’s original occupants, Said Bahaji,Atta,and Binalshibh. Federal Prosecutor General (Germany), response 

to Commission letter, June 25, 2004, p. 9. Shehhi also appears to have lived there briefly, in November 1998 and 

again in the summer of 1999. German BKA report, investigative summary re Shehhi, July 9, 2002.The Marienstrasse apartment remained an important location for the group even after Binalshibh,Atta,and Shehhi all moved 

out, as some of their closest associates, including Zakariya Essabar and Abdelghani Mzoudi, moved in. See German 

BKA report, investigative summary re Binalshibh, July 4, 2002. 

82. German BKA report, investigative summary re Bahaji, Mar. 6, 2002.A document containing a biography 

of Bin Ladin—seized from the residence of Said Bahaji, a member of Atta’s circle—also contains the phrase “Dar 

el Ansar,” which refers to the name of a guesthouse Bin Ladin established in Afghanistan for mujahideen recruits. 

Ibid. 

83. German BKA investigation of Bahaji, summary of interrogation of Nickels on Nov. 7, 2001; German BKA 

report, investigative summary re Bahaji, Mar. 6, 2002; federal prosecutor’s closing argument, Motassadeq trial, Feb. 

5, 2003.The diskettes seized from Bahaji’s residence also contained bomb-making instructions. Federal Prosecutor 

General (Germany), response to Commission letter, June 25, 2004, p. 10.A videotape of Bahaji’s October 9, 1999, 

wedding at the Quds mosque, recovered by German authorities after the September 11 attacks, depicts Binalshibh 

giving a speech denouncing Jews as a problem for all Muslims. On the videotape, Binalshibh also reads a Palestinian war poem,and Shehhi and Mzoudi sing a jihad song.Also shown attending the wedding are Jarrah and Zammar. FBI report,“Hijackers Timeline,” Nov. 14, 2003 (citing 265A-NY-280350-BN-415). 

84. German BKA report, investigative summary re Essabar; CIA report, interrogation of Binalshibh, May 27, 

2003; federal prosecutor’s closing argument, Motassadeq trial, Feb. 5, 2003.After arriving in Afghanistan in 2001, 

he became a member of al Qaeda’s media committee. Intelligence report, interrogations of KSM and Binalshibh, 

May 27, 2003. 

85. German BKA report, investigative summary re Motassadeq, Oct. 22, 2001. 

86. German BKA report, investigative summary re Mzoudi, Jan. 13, 2003; German BKA report, investigative 

summary re Motassadeq, Oct. 22, 2001. Mzoudi and Motassadeq were both tried in Germany on charges related 

to the 9/11 attacks. Mzoudi was acquitted in February 2004, in part because Binalshibh was not produced as a witness. Motassadeq was convicted in 2003 for being an accessory to the attacks and received a 15-year prison sentence,but his conviction was reversed.See Richard Bernstein,“Germans Free Moroccan Convicted of a 9/11 Role,” 

New York Times,Apr. 8, 2004, p.A18. 

87. Summary of Judgment and Sentencing Order by Hanseatic Regional High Court, Motassadeq trial, Feb. 

19, 2003; German BKA investigation of Bahaji, summary of interrogation of Nickels on Oct. 30, 2001.According 

to Nickels, who was distancing himself from the group by this time,“Atta was just too strange.” Ibid. 
496 NOTES TO CHAPTER 5 

88.Shehhi and other members of the group used to frequent a library in Hamburg to use the Internet.According to one of the librarians, in 1999 Shehhi, unprompted, inveighed against America, and boasted that “something 

was going to happen” and that “there would be thousands of dead people.” FBI electronic communication, summary of testimony of Angela Duile on Aug. 28, 2003,at Mzoudi trial, Oct. 27, 2003.Another witness who lived in 

the same dormitory as Motassadeq testified that in late 1998 or early 1999, he overheard a conversation in which 

Motassadeq told someone that “we will do something bad again” and that “we will dance on their graves.”The 

conversation also contained a reference to the “burning of people.” FBI electronic communication, summary of 

testimony of Holger Liszkowski on Sept. 9, 2003, at Mzoudi trial, Nov. 17, 2003. On another occasion, according 

to the same witness, Motassadeq apparently identified Atta as “our pilot.”Another witness recalled Atta ominously 

observing in 1999 that the United States was not omnipotent and that “something can be done.” German BKA 

investigation of Bahaji, summary of interrogation of Nickels on Nov. 20, 2001. 

89. Intelligence reports, interrogations of Binalshibh, Oct. 7, 2002; May 20, 2003. 

90. Intelligence report, interrogation of Binalshibh, May 20, 2003. A detainee has confirmed Binalshibh’s 

account about being advised to go to Afghanistan rather than trying to travel directly to Chechnya.The detainee 

dates the Slahi meeting to October 1999.Intelligence report,interrogation of detainee, Oct.17,2003.The detainee, 

however, also suggests that Slahi and Binalshibh may have met earlier in 1999 in Frankfurt, through a mutual 

acquaintance. Intelligence report, interrogation of detainee, Oct. 27, 2003.The acquaintance apparently tells a different story, claiming that Slahi introduced him to Binalshibh and Jarrah at Slahi’s home in 1997 or 1998, and that 

he later lived with them in Hamburg. Intelligence report, interrogation of detainee, July 2, 2003. 

91. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 8; Intelligence reports, interrogations 

of Binalshibh, Sept. 24, 2002; Mar. 4, 2003; May 20, 2003. 

92. On meetings with Atef and Bin Ladin, see Intelligence reports, interrogations of Binalshibh, Dec. 10, 2002; 

Mar. 4, 2003; Mar. 31, 2003;Intelligence report, interrogation of KSM, Feb. 20, 2004.Atta reportedly had between 

two and five meetings with Bin Ladin before leaving Kandahar and was the only 9/11 hijacker who knew the 

entire scope of the operation from the outset. Intelligence report, comments of Binalshibh on Atta,Apr. 21, 2003. 

93. Intelligence report, interrogation of Binalshibh, Dec. 10, 2002. According to KSM, Bin Ladin designated 

Hazmi to be Atta’s second in command. Intelligence report, interrogation of KSM, Feb. 20, 2004. 

94.In addition,Atta obtained a new passport in June 1998, even though his current one was still valid for nearly 

a year, a sign that he may have been following the al Qaeda practice of concealing travel to Pakistan. Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004, p. 11. 

95.German BKA report,investigative summary re Motassadeq,Oct. 22, 2001; Summary of Judgment and Sentencing Order by Hanseatic Regional High Court, Motassadeq trial, Feb. 19, 2003. Motassadeq continued to handle some of Shehhi’s affairs even after Shehhi returned to Hamburg. Most importantly, in March 2000, Motassadeq 

paid Shehhi’s semester fees at the university, to ensure Shehhi’s continued receipt of scholarship payments from the 

UAE. Ibid. 

96. German BKA report, investigative summary re Motassadeq, Oct. 22, 2001.After 9/11, Motassadeq admitted to German authorities that Shehhi had asked him to handle matters in a way that would conceal Shehhi’s 

absence. Motassadeq also would claim later that he did not know why his friends had gone to Afghanistan, saying 

he thought they were planning to go fight in Chechnya. For assistance provided by both Motassadeq and Bahaji, 

see Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004, pp. 13–14. 

97. Jarrah encountered a minor problem during his return trip to Hamburg. On January 30, 2000, while transiting Dubai on his way from Karachi to Germany, Jarrah drew questioning from UAE authorities about an overlay of the Qu’ran that appeared on one page of his passport.The officials also noticed the religious tapes and books 

Jarrah had in his possession, but released him after he pointed out that he had lived in Hamburg for a number of 

years and was studying aircraft construction there.FBI report,“Summary of Penttbom Investigation,”Feb.29, 2004, 

p. 13. 

98. Intelligence report, interrogation of Binalshibh, Sep. 24, 2002; FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 11, 13.According to a KSM interrogation report, Shehhi may have been present for at 

least some of the training that Atta and Binalshibh received in Karachi. Intelligence report, interrogation of KSM, 

Mar. 31, 2004. 

99. Intelligence report, interrogation of Binalshibh, Nov. 6, 2003. Binalshibh and the others kept their distance 

from Zammar even before visiting Afghanistan and getting their instructions from Bin Ladin and Atef. Ibid. 

100. On Atta, see FBI analytic report,“The 11 September Hijacker Cell Model,” Feb. 2003, p. 28. On Jarrah, 

see German BKA report, investigative summary re Jarrah, July 18, 2002. Note that although Jarrah’s attitude was 

now much more congenial, he told Senguen nothing about being in Afghanistan. On Shehhi’s wedding celebration,see German BKA report,investigative summary re Shehhi,July 9,2002;on his changed appearance and behavior, see FBI electronic communication, summary of testimony of Mohamed Abdulla Mohamed Awady on Oct. 24, 

2003, at the Mzoudi trial, Dec. 5, 2003. 

101. German BKA report, investigative summary re Jarrah, July 18, 2002. 

102. On Ali Abdul Aziz Ali,also known as Ammar al Baluchi, see FBI report,“Summary of Penttbom Investi-
NOTES TO CHAPTER 5 497 

gation,” Feb. 29, 2004, p. 78. Ali, in turn, would ship these materials to his uncle, KSM, in Karachi. Intelligence 

report, interrogation of Ali Abdul Aziz Ali, Feb. 11, 2004. On Jarrah, see German BKA report, investigative summary re Jarrah, July 18, 2002. Following his sudden decision to study aircraft engineering in Hamburg, Jarrah had 

expressed interest in becoming a pilot around the end of 1998, well before he traveled to Afghanistan.According 

to Senguen, Jarrah told her about friends of his who had interrupted their studies to join the Germany army so 

that they could become pilots. Jarrah’s pre-Afghanistan interest in aviation also is confirmed by a January 22, 1999, 

email recovered after the September 11,2001,attacks,in which Jarrah told a friend from Beirut that he might “come 

next year and . . . have something to tell about airplanes.” Ibid. On Binalshibh, see Intelligence report, interrogation of Binalshibh, Sept. 24, 2002. 

103. Summary of Judgment and Sentencing Order by Hanseatic Regional High Court, Motassadeq trial, Feb. 

19,2003,pp.10–11.Zacarias Moussaoui later would benefit from the results of all this research.Following his August 

2001 arrest,the FBI discovered among his possessions a fax copy of an advertisement for U.S.flight schools.According to Binalshibh, notes in the margin of the advertisement were written by Atta. Intelligence report, interrogation 

of Binalshibh, Dec. 19, 2002. 

104. DOS record, NIV applicant detail, Marwan al Shehhi, Mohamed Atta, Ziad Jarrah, Nov. 8, 2001.The visa 

applications were destroyed by the State Department according to routine document handling practices before their 

significance was known. 

105.DOS records, visa applications of Ramzi Binalshibh,May 17, 2000;June 15, 2000;Oct. 25 2000.CIA analytic report, “The Plot and the Plotters,” June 1, 2003, pp. 9–10; German BKA report, investigative summary re 

Binalshibh, July 4, 2002. Atta had twice explored the possibility of obtaining a U.S. green card shortly before his 

November 1999 trip to Afghanistan. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 8. Both 

Binalshibh and Jarrah listed the same person as a point of contact in the United States, an Indonesian national who 

had previously lived in Hamburg. Although this individual knew some members of the Hamburg cell, including 

Mohamed Atta and Razmi Binalshibh, there is no indication that any of the hijackers actually contacted him while 

they were in the United States. See German BKA report, investigative summary re Jarrah, July 18, 2002. Binalshibh 

had applied for a visa years earlier along with Fuad Bazarah,a co-worker inYemen whose father contacted the U.S. 

embassy on Binalshibh’s behalf. Bazarah obtained a visa application and moved to Los Angeles, but Binalshibh’s 

application was denied. Bazarah would later live in Los Angeles with Ramez Noaman, an individual who knew 

Nawaf al Hazmi in San Diego. FBI electronic communication,“Penttbom,” Oct. 23, 2001. 

106. Intelligence report, interrogation of KSM, Sept. 9, 2003; CIA analytic report,Al Qaeda travel issues, Jan. 

2004, p. 1.On the role of KSM,see, e.g.,Intelligence report, interrogation of Binalshibh,Oct. 11, 2002.On the role 

of Abu Zubaydah,see, e.g.,Intelligence report, biographical information on Abu Zubayda, Feb. 25, 2002.Al Qaeda 

also relied on outside travel facilitators, including fraudulent document vendors, corrupt officials, travel agencies, 

and smugglers, to help move operatives around the world by obtaining fraudulent documents, arranging visas (real 

or fake), making airline reservations, etc. See CIA analytic report,“Clandestine Travel Facilitators: Key Enablers of 

Terrorism,” Dec. 31, 2002; CIA analytic report,Al Qaeda travel issues, Jan. 2004. 

107. On passport collection schemes, see Intelligence report, interrogation of KSM, Sept. 9, 2003. On recycled 

passports, see Intelligence report, Collection of passports June 7, 2002. 

108. See Intelligence reports, interrogations of KSM, Nov. 12, 2003; May 25, 2004; CIA analytic report, Al 

Qaeda travel issues,Jan. 2004,pp.1,3,19.A detainee has admitted attending several security and specialized courses, 

including ones in counterfeiting and seal removal.Intelligence report, interrogation of al Qaeda associates,Apr. 11, 

2002.Atta reportedly learned alteration techniques in Afghanistan, cleaning Ramzi Binalshibh’s passport of its Pakistani visa and travel cachets. CIA analytic report, Al Qaeda travel issues, Jan. 2004, p. 1. 

109. Intelligence report, Information on Mujahideen Travel, Mar. 13, 2002. 

110.Intelligence report, interrogation of KSM, July 25, 2003.A small amount of the plot’s backing came from 

Shehhi’s own funds. He received a salary from the UAE military, which was sponsoring his studies in Germany, 

through December 23, 2000. Binalshibh apparently used some of this money to wire just over $10,000 to Shehhi 

in the United States and pay some of his own plot-related expenses.Adam Drucker interview (Jan. 12, 2004); FBI 

Report,“Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 20–22. 

111.CIA analytic report,“Terrorism:Amount of Money It Takes to Keep al-Qa’ida Functioning,”Aug.7,2002; 

CIA analytic report,“Terrorism:Al-Qa’ida Operating on a Shoestring,” undated (post-9/11); Frank G. interview 

(Mar. 2, 2004). 

112. In the wake of the East Africa embassy bombings, the NSC led trips to Saudi Arabia in 1999 and 2000 to 

meet with Saudi officials on terrorist financing.These meetings, and subsequent interviews of Bin Ladin family 

members in the United States, helped the U.S. government revise its understanding of Bin Ladin’s wealth. Rick 

Newcomb interview (Feb. 4, 2004);William Wechsler interview (Jan. 7, 2004). 

113. See William Wechsler interview (Jan. 7, 2004); Rick Newcomb interview (Feb. 4, 2004); Frank G. interview (Mar. 2, 2004);Frank G.and Mary S.briefing (July 15, 2003). See also DOS cable, State 035243,“January 2000 

Meeting Regarding UBL Finances,” Feb. 27, 2000; DOS cable, Riyadh 000475, “The Saudi Binladin Group: 

Builders to the King,”Feb.16,1999;Treasury memo,Office of Foreign Asset Control to DOS,Draft Cable on Meet-
498 NOTES TO CHAPTER 5 

ing with Two of UBL’s Brothers,May 19, 2000;Youssef M.Ibrahim,“Saudis Strip Citizenship from Backers of Militants,” New York Times,Apr. 10, 1994, p. 15;“Saudi Family Disassociates Itself from ‘Terrorist’ Member,”Associated 

Press, Feb. 19, 1994. 

114.Frank G.and Mary S.briefing (July 15,2003);Frank G.interview (Mar.2,2004);Intelligence report,interrogation of KSM,July 30,2003;Robert Block,“In War on Terrorism,Sudan Struck a Blow by Fleecing Bin Laden,” 

Wall Street Journal, Dec. 3, 2001, p.A1. Despite substantial evidence to the contrary and his own assertion that Bin 

Ladin arrived in Afghanistan with no money, KSM has told his interrogators that he believes the bulk of the money 

(85–95 percent) for the planes operation came from Bin Ladin’s personal fortune. Intelligence reports, interrogations of KSM, July 30, 2003;Apr. 5, 2004; June 15, 2004. 

115.Frank G.interview (Mar.2,2004);CIA analytic report,Financial Support forTerrorist Organizations,CTC 

2002-40117CH, Nov. 14, 2002.The United States was not a primary source of al Qaeda funding,although some 

funds raised in the United States may have made their way to al Qaeda or its affiliated groups. Frank G. and Mary 

S. briefing (July 15, 2003). 

116. Frank G. interview (Mar. 2, 2004); CIA analytic report,“Identifying al-Qa’ida’s Donors and Fundraisers: 

A Status Report,” CTC 2002-40029CH, Feb. 27, 2002. 

117.CIA analytic report,“Identifying al-Qa’ida’s Donors and Fundraisers:A Status Report,”Feb.27,2002;CIA 

analytic report, spectrum of al Qaeda donors, CTC 2003-30199HC, Oct. 30, 2003; Frank G. interview (Mar. 2, 

2004). 

118. CIA analytic report,“How Bin Ladin Commands a Global Terrorist Network,” CTC 99-40003, Jan. 27, 

1999; CIA analytic report, “Gauging the War against al-Qa’ida’s Finances,” CTC 2002-30078CH, Aug. 8, 2002; 

CIA analytic report, paper on Al-Haramain, CTC 2002-30014C, Mar. 22, 2002. 

119. CIA analytic report,“Al Qa’ida’s Financial Ties to IslamicYouth Programs,” CTC 2002-40132HCX, Jan. 

17, 2003; CIA analytic report,Al Qaeda Financial Network, CTC 2002-40094H,Aug. 7, 2002. 

120.Frank G.interview (Mar.2,2004);CIA analytic report,Financial Links of Al Qaeda Operative,CTC 2002-

30060CH, June 27, 2002. 

121. Frank G. and Mary S. briefing (July 15, 2003).The Taliban’s support was limited to the period immediately following Bin Ladin’s arrival in Afghanistan, before he reinvigorated fund-raising efforts. By 9/11, al Qaeda 

was returning the favor, providing substantial financial support to the Taliban. 

122. David Aufhauser interview (Feb. 12, 2004).We have found no evidence that Saudi Princess Haifa al Faisal 

provided any funds to the conspiracy, either directly or indirectly. See Adam Drucker interview (May 19, 2004). 

123. On limited Saudi oversight, see Bob Jordan interview (Jan. 14, 2004). In Saudi Arabia, zakat is broader and 

more pervasive than Western ideas of charity, in that it functions not only as charity but also as social welfare, educational assistance, foreign aid, a form of income tax, and a source of political influence. 

124.A hawala, at least in the “pure” form, transfers value without the use of a negotiable instrument or other 

commonly recognized method for the exchange of money.For example,a U.S.resident who wanted to send money 

to a person in another country, such as Pakistan, would give her money, in dollars, to a U.S.-based hawaladar.The 

U.S. hawaladar would then contact his counterpart in Pakistan, giving the Pakistani hawaladar the particulars of the 

transaction, such as the amount of money, the code, and perhaps the identity of the recipient.The ultimate recipient in Pakistan would then go to the Pakistani hawaladar and receive his money, in rupees, from whatever money 

the Pakistani hawaladar has on hand.As far as the sender and ultimate recipient are concerned, the transaction is 

then complete.The two hawaladars would have a variety of mechanisms to settle their debt, either through offsetting transactions (e.g., someone in Pakistan sending money to the United States using the same two hawaladars), a 

periodic settling wire transfer from the U.S. hawaladar’s bank to the Pakistani hawaladar’s bank, or a commercial 

transaction, such as the U.S. hawaladar paying a debt or an invoice, in dollars, that the Pakistani hawaladar owes in 

the United States. Hawalas typically do not have a large central control office for settling transactions, maintaining 

instead a loose association with other hawaladars to transfer value, generally without any formal or legally binding 

agreements. See Treasury report,“A Report to Congress in Accordance with Section 359 of the [USA PATRIOT 

Act]”Nov.2002;Treasury report,“Hawala:The Hawala Alternate Remittance System and its Role in Money Laundering,”undated (prepared by the Financial Crimes Enforcement Network in cooperation with INTERPOL,probably in 1996). 

125. Frank G. and Mary S. briefing (July 15, 2003); CIA analytic report Al-Qa’ida Financiers, CTC 2002-

30138H, Jan. 3, 2003. Moreover, because al Qaeda initially was living hand to mouth, there was no need to store 

funds. 

126. CIA analytic report,“Pursuing the Bin Ladin Financial Target,” CTC 01-40003HCS,Apr. 12, 2001; CIA 

analytic report,“Couriers, Hawaladars Key to Moving Al-Qa’ida Money,” CTC 2003-40063CH, May 16, 2003. 

127. For al Qaeda spending, see Frank G. and Mary S. briefing (July 15, 2003).The 1998 U.S. embassy bombings in East Africa cost approximately $10,000. CIA analytic report,“Gauging the War on Terrorism:Most 11 September Practices StillViable,” Jan. 30, 2002; Intelligence report, interrogation of KSM, June 3, 2003.Although there 

is evidence that al Qaeda experienced funding shortfalls as part of the cyclical fund-raising process (with more 

money coming during the holy month of Ramadan), we are not aware of any intelligence indicating that terror-
NOTES TO CHAPTER 5 499 

ist acts were interrupted as a result. For al Qaeda expenditures, see, e.g., CIA analytic report,“Usama Bin Ladin’s 

Finances: Some Estimates of Wealth, Income, and Expenditures,” CTC IR 98-40006, Nov. 17, 1998. For payments 

to theTaliban,see Frank G.and Mary S.briefing (July 15,2003);CIA analytic report,“Terrorism:Amount of Money 

It Takes to Keep al-Qa’ida Functioning,” PWR080702-05,Aug. 7, 2002. On start-up funds,see Frank G. interview 

(Mar. 2, 2004). 

128. Doug Wankel interview (Mar. 15, 2004); Frank G. and Mary S. briefing (July 15, 2003). Although some 

reporting alleges that Bin Ladin may have been an investor, or even had an operational role, in drug trafficking 

before 9/11, this intelligence cannot be substantiated. Ibid. Frank G. interview (Mar. 2, 2004). No evidence indicates any such involvement in drug trafficking, and none of the detained al Qaeda operatives has indicated that this 

was a method of fund-raising. 

129. “Conflict diamonds” refers to rough diamonds that finance armed conflict in Africa.The international 

community has tried to restrict trade in such gems. FBI report, “Allegations of Al Qaeda Trafficking in Conflict 

Diamonds,” July 18, 2003; CIA analytic report,“Terrorism:Assessing al-Qa’ida and Hizballah Ties to Conflict Diamonds,”CTC 2002-40121CH,Jan.13,2003;CIA analytic report,“Couriers,Hawaladars Key to Moving Al-Qa’ida 

Money,” CTC 2003-40063CH, May 16, 2003; DOS cable, Brussels 05994,“WP Reporter Claims More Witnesses 

to 2001 Al-Qaida/Conflict Diamonds Link,” Dec. 12, 2002; DOS cable, Brussels 001054, terrorism and conflict 

diamonds,Mar. 1, 2002. Greg R. interviews (Oct. 3, 2003;July 6, 2004);Alan White interview (June 23, 2004); FBI 

situation reports and supporting documents from the Sierra Leone trip, Feb. 2004. 

130. Highly publicized allegations of insider trading in advance of 9/11 generally rest on reports of unusual 

pre-9/11 trading activity in companies whose stock plummeted after the attacks. Some unusual trading did in fact 

occur, but each such trade proved to have an innocuous explanation. For example, the volume of put options— 

investments that pay off only when a stock drops in price—surged in the parent companies of United Airlines on 

September 6 and American Airlines on September 10—highly suspicious trading on its face.Yet, further investigation has revealed that the trading had no connection with 9/11.A single U.S.-based institutional investor with no 

conceivable ties to al Qaeda purchased 95 percent of the UAL puts on September 6 as part of a trading strategy 

that also included buying 115,000 shares of American on September 10. Similarly,much of the seemingly suspicious 

trading in American on September 10 was traced to a specific U.S.-based options trading newsletter, faxed to its 

subscribers on Sunday, September 9, which recommended these trades.These examples typify the evidence examined by the investigation.The SEC and the FBI, aided by other agencies and the securities industry, devoted enormous resources to investigating this issue, including securing the cooperation of many foreign governments.These 

investigators have found that the apparently suspicious consistently proved innocuous.Joseph Cella interview (Sept. 

16, 2003; May 7, 2004; May 10–11, 2004); FBI briefing (Aug. 15, 2003); SEC memo, Division of Enforcement to 

SEC Chair and Commissioners,“Pre-September 11, 2001 Trading Review,” May 15, 2002; Ken Breen interview 

(Apr. 23, 2004); Ed G. interview (Feb. 3, 2004). 

131.The hijackers spent more than $270,000 in the United States, and the costs associated with Moussaoui 

were at least $50,000.The additional expenses included travel to obtain passports and visas, travel to the United 

States, expenses incurred by the plot leaders and facilitators, and the expenses incurred by the people selected to 

be hijackers who ultimately did not participate. For many of these expenses, we have only fragmentary evidence 

and/or unconfirmed detainee reports,and can make only a rough estimate of costs.The $400,000 to $500,000 estimate does not include the cost of running training camps in Afghanistan, where the hijackers were recruited and 

trained,or the marginal cost of the training itself.Finally,the architect of the plot,KSM,put the total cost at approximately $400,000, apparently excluding Moussaoui’s expenses. Intelligence reports, interrogations of KSM, June 3, 

2003;Apr. 5, 2004. Our investigation has uncovered no evidence that the 9/11 conspirators employed hawala as a 

means to move the money that funded the operation. Indeed, the surviving plot participants have either not mentioned hawala or have explicitly denied using it to send money to the United States.Adam Drucker interview (Jan. 

12, 2004); Intelligence report, interrogation of KSM,April 5, 2004; Intelligence report, interrogation of detainee, 

Apr. 2, 2004; Intelligence report, interrogation of Ramzi Binalshibh, Apr. 7, 2004. On domestic U.S. and foreign 

government funding, see, e.g.,Adam Drucker interviews (Jan. 12, 2004; May 19, 2004); Dennis Lormel interview 

(Jan. 16, 2004); FBI response to Commission question for the record, July 13, 2004.As discussed in chapter 7, we 

have examined three transactions involving individuals in San Diego. Based on all of the evidence, we have concluded that none of these transactions involved a net transfer of funds to the hijackers. 

132. Shehhi received a salary from the UAE military, which was sponsoring his studies in Germany. Adam 

Drucker interview (Jan. 12, 2004). For funds received by facilitators, see Intelligence report, interrogation of KSM, 

Apr. 5, 2004;Intelligence report, interrogation of Binalshibh,Apr. 9, 2004. Notwithstanding persistent press reports 

to the contrary, there is no convincing evidence that the Spanish al Qaeda cell, led by Imad Barkat Yarkas and al 

Qaeda European financier Mohammed Galeb Kalaje Zouaydi, provided any funding to support the 9/11 attacks 

or the Hamburg participants. Zouaydi may have provided funds to Hamburg associate Mamoun Darkazanli—see, 

e.g.,FBI letterhead memorandum,Yarkas and Spanish Cell investigation,Jan.8,2003—but there is no evidence that 

Zouaydi provided money to the plot participants or that any of his funds were used to support the plot. Adam 

Drucker interview (Jan. 12, 2004); Ed G. interview (Feb. 3, 2004). 
500 NOTES TO CHAPTER 6 

6 From Threat to Threat 

1.President Clinton was a voracious reader of intelligence.He received the President’s Daily Brief (PDB),Senior 

Executive Intelligence Brief (SEIB), and the State Department’s intelligence updates daily, as well as other products 

episodically. Berger, Clarke, and Chief of Staff John Podesta received daily Bin Ladin “Situation Reports” from the 

CIA detailing Bin Ladin’s reported location and movements.Berger told us he would tell President Clinton if there 

was anything in these reports that he needed to know. Samuel Berger interview (Jan. 14, 2004). Information on 

distribution of Bin Ladin Situation Reports provided to the Commission by CIA. 

2.President Clinton spoke of terrorism in numerous public statements.In his August 5,1996,remarks at George 

Washington University, he called terrorism “the enemy of our generation.” He usually spoke of terrorism in two 

related contexts: new technologies and the greater openness engendered by post–Cold War globalization; and 

weapons of mass destruction (WMD),especially—and increasingly over time—the threat from biological and chemical weapons. President Clinton repeatedly linked terrorist groups and WMD as transnational threats for the new 

global era. See, e.g., President Clinton remarks,“On Keeping America Secure for the 21st Century,” Jan. 22, 1999 

(at the National Academy of Sciences,Washington, D.C.), in which he spoke directly to these topics. 

3. President Clinton spoke of theY2K computer problem in his January 19, 1999, State of the Union address. 

OnY2K concerns,see John Podesta interview (Jan. 15, 2004). On concerns about extremist groups exploiting millennial opportunities, see, e.g., CIA briefing materials, CTC for the DCI,“Millennium Threat,” Dec. 16, 1999. 

4.Judith Miller,“HolyWarriors:Dissecting aTerror Plot from Boston to Amman,” NewYork Times,Jan.15,2001, 

p.A1; CIA analytic report,“Bin Ladin’s Terrorist Operations:Meticulous and Adaptable,” CTC 00-400117, Nov. 2, 

2000 (appendix B:“Bin Ladin’s Role in the Anti-U.S.‘Millennial’ Plots”). 

5. Ibid. On Hoshar and Hijazi, see Jason Burke, Al Qaeda: Casting a Shadow of Terror (I. B.Tauris, 2003), p. 188. 

Khaldan and Derunta were terrorist training camps in Afghanistan controlled by Abu Zubaydah.While the camps 

were not al Qaeda facilities,Abu Zubaydah had an agreement with Bin Ladin to conduct reciprocal recruiting efforts 

whereby promising trainees at the camps could be invited to join al Qaeda. See Intelligence report, interrogation 

of Abu Zubaydah, July 10, 2002. 

6. Miller,“Holy Warriors,” Jan. 15, 2001; CIA analytic report,“Bin Ladin’s Terrorist Operations,” Nov. 2, 2000 

(appendix B). 

7. CIA analytic report,“Bin Ladin’s Terrorist Operations,” Nov. 2, 2000 (appendix B). 

8. FBI electronic communication,“Ahmed Ressam; Usama bin Ladin; Sbih Benyamin; Lucia Garofalo; Bouabide Chamchi,”Dec. 29, 1999;Miller,“Holy Warriors,” Jan. 15, 2001.The Encyclopedia is a multivolume instruction 

manual containing lessons on weapons handling, tactics, covert operations, bomb making, and other topics.The 

manual was originally created in the late 1980s by Afghanistan-based extremists, who considered it essential for 

waging terrorist operations and guerrilla warfare in the jihad against the Soviets. For more on the origins of the 

Encyclopedia, see Intelligence report, interrogation of Abu Zubaydah, June 24, 2003. Although Deek’s precise role 

within the extremist community is unknown, his name appears variously as a staff member, instructor, and technical guru for the Khaldan and Derunta terrorist training camps in Afghanistan. Intelligence has revealed no extant 

links to the al Qaeda inner circle.For more on Deek,see FBI electronic communication,“Usama Bin Laden;Penttbomb;Taliban,” May 25, 2002. 

9.Testimony of Dale Watson before the Senate Select Committee on Intelligence, Feb. 9, 2000, p. 4; Miller, 

“Holy Warriors,” Jan. 15, 2001. 

10.Testimony of Dale Watson before the Senate Select Committee on Intelligence, Feb. 9, 2000, pp. 3–4; FBI 

electronic communication,“Ahmed Ressam; Usama bin Ladin; Sbih Benyamin; Lucia Garofalo; Bouabide Ghamchi,”Dec. 29, 1999;Miller,“Holy Warriors,” Jan. 15, 2001.On the fate of Hoshar and Hijazi’s accomplices,see DOS 

cable, Amman 05158,“Security Court Convicts UBL Suspects of Plotting,” Sept. 18, 2000. 

11. NSC note, Clarke to Berger, Dec. 4, 1999; Richard Clarke interview (Jan. 12, 2004). In the margin next to 

Clarke’s suggestion to attack al Qaeda facilities in the week before January 1, 2000, Berger wrote “no.” 

12. NSC memo, Berger to President Clinton, Dec. 9, 1999. 

13. NSC email, Clarke to Berger, Dec. 14, 1999.The State Department, through the U.S. embassy in Riyadh, 

also asked the Saudis to relay the same threat to the Taliban.The diplomat said the United States was delivering “a 

strong and unmistakable message to the Taliban that should such attacks occur, they and Bin Ladin will be subject 

to swift and serious response.” See DOS cable, Riyadh 003900,“Saudis on USG Warning to Taliban Concerning 

UBLThreats,”Dec.14,1999.Berger wrote President Clinton that the State Department’s warning seemed to barely 

register with the Taliban. See NSC memo,Berger to President Clinton, terrorist threat at the millennium,Dec. 18, 

1999. 

14. See NSC memo, talking points for Zinni, Dec. 20, 1999; Anthony Zinni interview (Jan. 19, 2004); NSC 

email, Clarke to Berger, Dec. 22, 1999 (in which Clarke writes that “the Milam mission has largely failed”); NSC 

memo, Riedel re Milam call (attached to the Clarke email). 

15. George Tenet interview (Jan. 22, 2004); George Tenet prepared statement, Mar. 24, 2004, p. 22. 

16. Randy Moss interview (Feb. 6, 2004). In sending the draft MON to the CIA, the NSC’s senior director 

for intelligence programs, Mary McCarthy, cited only the August 1998 and July 1999 MONs as relevant prece-
NOTES TO CHAPTER 6 501 

dents—indicating that these new authorities were limited to using the capture and rendition approach.There was 

no indication that this MON authorized kill authority,although lethal force could be used in self-defense.See NSC 

memo, McCarthy to CIA, Dec. 1999. 

17.CIA cable,“DCI message and update on Millennium threat,”Dec.20,1999;NSC email,Cressey to Berger’s 

office and others, Dec. 23, 1999. 

18.Trial testimony of Ahmed Ressam, United States v. Mokhtar Haouari, No. S4 00 Cr. 15 (S.D. N.Y.), July 3, 

2001 (transcript pp. 536–569); July 5, 2001 (transcript p. 624); FBI report of investigation, interviews of Ahmed 

Ressam,May 10, 2001;May 24, 2001.Ressam’s recruitment byAbderraouf Hannachi (a Khaldan alumnus) is noted 

in Deposition of Ahmed Ressam, In re: Letters Rogatory, August 1, 2001 (S.D. N.Y.), Jan. 23, 2002 (transcript pp. 

32–33). See also PBS Frontline broadcast,“Trail of a Terrorist,” Oct. 25, 2001 (online at www.pbs.org/wgbh/pages/ 

frontline/shows/trail). 

19.Trial testimony of Ressam, United States v.Haouari,July 3,2001 (transcript pp.570–584);FBI report of investigation, interview of Ressam,Aug. 7, 2001. 

20. FBI report of investigation, interview of Ressam, May 10, 2001; Hal Bernton, Mike Carter, David Heath, 

and James Neff, “The Terrorist Within: The Story Behind One Man’s Holy War Against America,” Seattle Times, 

June 23–July 7, 2002 (part 11,“The Ticking Bomb”). 

21.Trial testimony of Ressam, United States v. Haouari, July 5, 2001 (transcript p. 605); Deposition of Ressam, 

In re: Letters Rogatory (S.D. N.Y.), Jan. 23, 2002 (transcript p. 23). 

22.Trial testimony of Ressam, United States v. Haouari, July 3, 2001; Bernton, Carter, Heath, and Neff, “The 

Terrorist Within,” June 23–July 7, 2002 (part 6,“It Takes a Thief”).A friend of Ressam’s, Fateh Kamel, would pay 

Ressam for stolen passports, credit cards and other identity documents. Kamel is now serving eight years in prison 

in France for activities related to association with terrorist enterprises.Bruce Crumley,“FightingTerrorism:Lessons 

from France,” Time, Sept. 24, 2001 (online at www.time.com/time/nation/article/0,8599,176139,00.html). 

Ressam testified that he also sold stolen documents to Mohktar Haouari. See trial testimony of Ressam, United 

States v. Haouari, July 5, 2001 (transcript pp. 631–632). 

23. PBS Frontline broadcast,“Trail of a Terrorist.” Leo Nkounga was the document broker and an illegal alien 

in Canada from Cameroon who failed to surrender himself for deportation in 1993. Canadian deportation order, 

Adjudication file no.AOT93-0077,Sept.15,1993.He said he obtained two genuine Canadian passports for Ressam 

by submitting fake baptismal certificates to Canadian authorities. CBC News broadcast, Disclosure,“Target Terrorism,”Mar.26,2002 (online at www.cbc.ca/disclosure/archives/020326_leo/resources.html).Ressam told border officials that he did not have a visa for Pakistan because he was only transiting on his way to India. FBI report of 

investigation, interview of Ressam, May 15, 2001, p. 7. 

24. FBI case profile (part of materials provided to Dale Watson),“Abdelghani Meskini,” Feb. 8, 2000. Meskini, 

who spoke English, was to drive Ressam and to give him money, but Ressam never showed since he was arrested 

at the border. Meskini was arrested on Dec. 30, 1999, and charged with material support and interstate fraud. See 

Testimony of Dale Watson before the Senate Select Committee on Intelligence, Feb. 9, 2000, pp. 11–12. On passports and visas provided by Haouari, see United States v. Haouari, 319 F. 3d 88, 91 (2d Cir. 2002). 

25.INS alien file,No.A73603119,Abdel Hakim Tizegha.There is no record of Tizegha’s entry into the United 

States. 

26.Trial testimony of Ressam, United States v.Haouari, July 5, 2001 (transcript pp. 605–607, 613); FBI report of 

investigation, interview of Ressam, May 10, 2001; Opening Statement, United States v.Ahmed Ressam, No. CR99­

666C JCC (W.D. Wash.), Mar. 13, 2001 (transcript p. 33). 

27.Trial testimony of Diana Dean and Mark Johnson, United States v.Ressam, Mar. 13, 2001 (transcript pp. 116, 

165). On the unraveling of the Ressam case, see Bernton, Carter, Heath and Neff, “The Terrorist Within,” June 

23–July 7, 2002 (part 15,“Puzzle Pieces”). 

28.Trial testimony of Mark Johnson, United States v. Ressam, Mar. 13, 2001 (transcript p. 124). 

29. NSC memo, Berger to President Clinton, terrorism threat at the millennium, Dec. 9, 1999. 

30. NSC email, Clarke to Berger, Dec. 11, 1999. 

31. Samuel Berger interview (Jan. 14, 2004); George Tenet interview (Jan. 22, 2004). 

32. NSC memo, Berger to President Clinton, terrorist threat at the millennium, Dec. 18, 1999. 

33. NSC email, Clarke to Berger, roadmap for Small Group, Dec. 22, 1999; NSC email, Cressey to Berger and 

others, Dec. 23, 1999. 

34. NSC memo, “The Millennium Terrorist Alert—Next Steps,” undated (attached to NSC draft memo, 

“Review of Terrorism Alert and Lessons Learned,” Jan. 3, 2000).In the original document, the quotation is underlined, not italicized. See also NSC memo,“Principals Meeting:Millennium Terrorism,” undated (likely Dec. 1999); 

NSC email, Clarke to Berger, roadmap for Small Group, Dec. 22, 1999. 

35. NSC email, Clarke to Berger, roadmap for Small Group, Dec. 22, 1999. 

36. Samuel Berger interview (Jan. 14, 2004). See also Richard Clarke interview (Jan. 12, 2004); Roger Cressey 

interview (Dec. 15, 2003). 

37.Trial testimony of Diana Dean, United States v. Ressam, Mar. 13, 2001 (transcript p. 124). 
502 NOTES TO CHAPTER 6 

38.Vanderbilt University,Television News Archive, Dec. 22, 1999–Jan. 4, 2000. 

39.On the FBI’s standard operating procedure,see Samuel Berger interview (Jan.14,2004);John Podesta interview (Jan. 15, 2004); James Steinberg interview (Dec. 4, 2003); Richard Clarke interviews (Dec. 18, 2004; Jan. 12, 

2004); Paul Kurtz interview (Dec. 16, 2003). 

40. See James Steinberg interview (Dec. 4, 2003).According to Steinberg, the millennium crisis was the only 

time that the FBI effectively shared information with the NSC.Before that,White House officials complained,they 

got nothing from the FBI—and were told that they were being deliberately kept out of the loop on grounds of 

propriety.See also Samuel Berger interview (Jan.14,2004);Richard Clarke interview (Jan.12,2004);Roger Cressey 

interview (Dec.15,2003).In fact,it was completely appropriate for the NSC to be briefed by the FBI on its national 

security investigations. Moreover, the legal bar to sharing information was often exaggerated. Only information 

actually presented to the grand jury could not be disclosed. See Rule 6(e) of the Federal Rules of Criminal Procedure, which establishes rules for grand jury secrecy. 

41. Intelligence report, Activities of Bin Ladin associates, Dec. 29, 1999; Intelligence report, review of 9/11 

hijackers’activities, Sept. 23, 2002; CIA cable,“Activities of Bin Ladin Associate Khalid Revealed,” Jan. 4, 2000. 

42. Intelligence report, meetings between Khallad and perpetrators of the 9/11 attacks, May 30, 2003. 

43. Intelligence report,Activities of Bin Ladin associates, Jan. 2, 2000; CIA cable,“Activities of Bin Ladin Associate Khalid Revealed,” Jan. 4, 2000; CIA email, CTC to NSA, Another UBL related report, Jan. 3, 2000. 

44. CIA cable,“Activities of Bin Ladin Associate Khalid Revealed,” Jan. 4, 2000. His Saudi passport—which 

contained a visa for travel to the United States—was photocopied and forwarded to CIA headquarters.This information was not shared with FBI headquarters until August 2001. An FBI agent detailed to the Bin Ladin unit at 

CIA attempted to share this information with colleagues at FBI headquarters.A CIA desk officer instructed him 

not to send the cable with this information. Several hours later, this same desk officer drafted a cable distributed 

solely within CIA alleging that the visa documents had been shared with the FBI. She admitted she did not personally share the information and cannot identify who told her they had been shared.We were unable to locate 

anyone who claimed to have shared the information. Contemporaneous documents contradict the claim that they 

were shared. DOJ Inspector General interview of Doug M., Feb. 12, 2004; DOJ Inspector General interview of 

Michael, Oct. 31, 2002; CIA cable, Jan. 5, 2000; DOJ Inspector General report,“A Review of the FBI’s Handling 

of Intelligence Information Related to the 9/11 Attacks,” July 2, 2004, p. 282. 

45. CIA cables,“Identification of UBL Associate Khalid Transiting Dubai,” Jan. 4, 2000;“UBL Associate Travel 

to Malaysia—Khalid Bin Muhammad bin ‘Abdallah al-Mihdhar,” Jan. 5, 2000; “Arrival of UBL Associate Khalid 

Bin Muhammad bin ‘Abdallah al-Mihdhar,” Jan. 6, 2000. 

46. CIA cable, “UBL Associates Travel to Malaysia and Beyond—Khalid Bin Muhammad bin ‘Abdallah alMidhar,” Jan. 6, 2000. 

47. CIA cable,“UBL Associates Depart Malaysia,” Jan. 8, 2000. 

48. CIA cable,“UBL Associates: Flight Manifest,” Jan. 9, 2000. None of the CIA personnel at CIA headquarters or in the field had checked NSA databases or asked NSA to do so. If this had been done, on the basis of other 

unreported intelligence associated with the same sources,analysts would have been able to quickly learn “Nawaf ” 

was likely Nawaf al Hazmi. Such analysis was not conducted until after 9/11. After 9/11 it also was determined 

that Salahsae was part of a name being used by Tawfiq bin Attash, also known as Khallad. One reason he was traveling around East Asia at this time is that he was helping to plan possible hijackings on aircraft in connection with 

an early idea for what would become the 9/11 plot. 

49. CIA cable,“Efforts to Locate al-Midhar,” Jan. 13, 2000.We now know that two other al Qaeda operatives 

flew to Bangkok to meet Khallad to pass him money. See chapter 8.That was not known at the time. Mihdhar was 

met at the Kuala Lumpur airport by Ahmad Hikmat Shakir, an Iraqi national. Reports that he was a lieutenant 

colonel in the Iraqi Fedayeen have turned out to be incorrect.They were based on a confusion of Shakir’s identity 

with that of an Iraqi Fedayeen colonel with a similar name, who was later (in September 2001) in Iraq at the same 

time Shakir was in police custody in Qatar. See CIA briefing by CTC specialists (June 22, 2004);Walter Pincus and 

Dan Eggen,“Al Qaeda Link to Iraq May Be Confusion over Names,” Washington Post, June 22, 2004, p.A13. 

50. Richard interview (Dec. 11, 2003); CIA briefing materials, UBL unit briefing slides, Jan. 3–Jan. 14, 2000; 

Intelligence reports,“UBL Situation Report,” Jan. 5, 10, 12, 2000; CIA email, Rob to John and others,“Malaysia— 

for the record,” Jan. 6, 2000. 

51. CIA cable,“Efforts to Locate al-Midhar,” Jan. 13, 2000. 

52. CIA cable,“UBL Associates: Identification of Possible UBL Associates,” Feb. 11, 2000. 

53.CIA cable,“UBL Associates:Identification of Possible UBL Associates,”Mar.5,2000.Presumably the departure information was obtained back in January, on the days that these individuals made their departures. Because 

these names were watchlisted with the Thai authorities,we cannot yet explain the delay in reporting the news.But 

since nothing was done with this information even in March, we do not attribute much significance to this failure 

alone. 

54.See,e.g.,Joint Inquiry testimony of GeorgeTenet,Oct.17,2002,pp.110–112;DOJ Inspector General interview of John, Nov. 1, 2002. 
NOTES TO CHAPTER 6 503 

55. CIA briefing, CTC Update,“Islamic Extremist Terrorist Threat,” Jan. 5, 7, 2000; George Tenet interview 

(Jan. 22, 2004).Tenet described the millennium alert as probably the most difficult operational environment the 

CIA had ever faced. 

56. NSC memo, Clarke to Berger,“Post-Millennium Soul Searching,” Jan. 11, 2000. 

57. NSC memo,“Review of Terrorism Alert and Lessons Learned,” Jan. 3, 2000 (draft).This paper is part of a 

packet Clarke sent to Deputy Attorney General Thompson, copying White House officials, on Sept. 17, 2001. 

58. NSC memo, McCarthy to Berger, need for new strategy, Jan. 5, 2000. 

59. NSC memo, Kurtz to Berger, roadmap for March 10 PC meeting, Mar. 8, 2000. 

60. NSC memo, Cressey to Berger, Summary of Conclusions for March 10, 2000, PC on Millennium AfterAction Review,Apr. 3, 2000; Samuel Berger letter to the Commission,“Comments on Staff Statements 5–8,” May 

13, 2004, p. 9. 

61. NSC memo,“The Millennium Terrorist Alert—Next Steps,” undated. 

62. DOS memo, Sheehan and Inderfurth to Albright,“Pakistan Trip Report—A Counterterrorism Perspective,” Jan. 26, 2000; DOS cable, Islamabad 00396,“Inderfurth Delegation Meeting with General Musharraf,” Jan. 

24, 2000. 

63.In February 2000,the CIA began receiving information about a possible Bin Ladin–associated plot to attack 

Air Force One with Stinger missiles if President Clinton visited Pakistan; this information was deemed credible by 

early March. The CIA also reviewed reported threats to the President in Bangladesh and India. CIA briefing, 

“Reported Plan ToAttack U.S.Presidential Plane If HeVisits Pakistan,”Feb.18,2000;NSC email,Clarke to Berger, 

terrorism update, Feb. 29, 2000; CIA briefing, chief of CTC for the President,“Threats to the President’s Visit to 

Asia,” Mar. 2, 2000; NSC memo,Kurtz,“Summary of Conclusions of March 14, 2000 Meeting on Clinton Trip to 

South Asia;”NSC email,Kurtz to Berger,two new threats to assassinate the President in Bangladesh,Mar. 16, 2000. 

Berger told us that the Secret Service was vehemently opposed to a presidential visit to Islamabad; it took the 

extraordinary step of meeting twice with the President and offering very serious warnings. Samuel Berger interview (Jan. 14, 2004). 

64. President Clinton meeting (Apr. 8, 2004). President Clinton told us he offered Musharraf aid and help in 

improving U.S.-Pakistani relations.A conversation that day between the two leaders in the presence of several close 

advisers is described in DOS cable, State 073803, “Memorandum of the President’s Conversation with Pervez 

Musharraf on March 25, 2000,” Apr. 19, 2000. A third meeting was apparently held in front of additional aides. 

Berger told that President Clinton did not want to press the Bin Ladin issue too heavily at the main meeting because 

ISID (Inter-Services Intelligence Directorate) members were present. Samuel Berger interview (Jan. 14, 2004). 

65. NSC email, Camp for Berger,“Musharraf’s Proposed Afghanistan Trip,” May 8, 2000. Clarke wrote Berger 

that Musharraf seemed to have “said the right things to Omar.” NSC email, Clarke to Berger, May 11, 2000. 

66. DOS cable, Islamabad 002902,“Summary of May 26, 2000 Meeting Between Pickering and Musharraf,” 

May 29, 2000. 

67. DOS cable, Islamabad 79983, “DCI Meets with Chief Executive General Musharraf,” June 21, 2000. 

Musharraf agreed to create a counterterrorism working group to coordinate efforts between Pakistani agencies and 

the CIA.Tenet noted that he was not asking the Pakistanis to deliver Bin Ladin next Tuesday; the DCI said he was 

“ambitious, but not crazy.” 

68. DOS cable, State 185645,“Concern that Pakistan is Stepping up Support to Taliban’s Military Campaign 

in Afghanistan,” Sept. 26, 2000. 

69. UN Security Council Resolution (UNSCR) 1333, Dec. 19, 2000. UNSCR 1333 also called for countries 

to withdraw their officials and agents from the Taliban-held part of Afghanistan. Sheehan said that the new UN 

sanctions were aimed at the Taliban’s primary supporters: Pakistan, Saudi Arabia, and the United Arab Emirates. 

Michael Sheehan interview (Dec. 16, 2003). 

70. Madeleine Albright prepared statement, Mar. 23, 2004, p. 11; Madeleine Albright interview (Jan. 7, 2004). 

71. Michael Sheehan interview (Dec. 16, 2003). 

72.The CIA appears to have briefed President Clinton on its “Next Steps and New Initiatives” in February 

2000, noting the need to hire and train the right officers with the necessary skills and deploy them to the right 

places, as well as to work with foreign liaison.The CIA noted in its briefing that the President should press foreign 

leaders to maintain pressure on terrorists.See CIA briefing materials,“Targeting the Terrorists:Next Steps and New 

Initiatives,” Feb. 1, 2000 (for the President); NSC email, Cressey to Berger,“CT Briefing for Clinton,” Feb. 8, 2000. 

73.For the CTC’s perspective,see CIA briefing materials,“Talking Points for the DCI for the Principals Committee meeting on Terrorism:The Millennium Alert—After Action Review,” Mar. 9, 2000. Deputy Chief of CTC 

Ben Bonk noted in the talking points that the CTC had obligated 50 percent of its fiscal year 2000 budget by Jan. 

31, 2000, spending about 15 percent of its budget directly on the millennium surge. He stated that without a supplemental, it would be impossible for the CTC to continue at its current pace, let alone increase the operational 

tempo. On Tenet meeting with Berger, see George Tenet interview (Jan. 28, 2004). 

74. Joan Dempsey interview (Nov. 12, 2003); George Tenet interview (Jan. 22, 2004).Tenet called the supple-
504 NOTES TO CHAPTER 6 

mental appropriation “a lifesaver.” See, for example, the request for supplemental appropriations in CIA briefing 

materials,“Targeting the Terrorists: Next Steps and New Initiatives,” Feb. 1, 2000 (for the President). 

75. Richard Clarke interview (Feb. 3, 2004). 

76. James Pavitt interview (Jan. 8, 2004). 

77. Richard Clarke interviews (Dec. 18, 2003; Feb. 3, 2004). 

78. CIA memos, summary of weekly Berger/Tenet meeting, Apr. 5, 12, 2000; NSC memo, “April 19, 2000 

Agenda for Deputies Committee Meeting on CT:The MillenniumThreat FY00 and FY01 Budget Review;”NSC 

memo,“Summary of Conclusions of April 18, 2000 CSG Meeting,”Apr. 26, 2000. On May 2, 2000, Berger was 

updated on budget issues relating to the CIA and other agencies; there was agreement on the most critical items 

to be funded, but not on the source of that funding. In CIA’s case, it had already reprogrammed over $90 million, 

but Tenet wanted to use most of this money on non-counterterrorism programs. NSC memo, Kurtz to Berger, 

“Budget Issues,” May 2, 2000. On June 29, 2000, the President authorized raising the CIA’s covert action funding 

ceiling. NSC memo, McCarthy to CSG, “DCI Wants to Raise Funding Ceiling,” May 8, 2000; NSC memo, 

McCarthy to others July 7, 2000 (appendix on authorities). But funding issues in other agencies remained unresolved. Clarke complained that neither Treasury nor Justice would identify offsets. Clarke encouraged OMB to tell 

both departments that if they would not identify offsets then OMB would. NSC email, Clarke to Rudman and 

Mitchell, May 9, 2000. On August 1, 2000, Clarke wrote Berger that one of five goals by the end of the Clinton 

administration was to secure appropriations for cybersecurity and millennium after-action review projects. NSC 

memo,Clarke to Berger,“Goals andWildcards,”Aug.1,2000.As late as September 2000,Clarke was advising Berger 

that unfunded counterterrorism requests continued to be his number one priority. NSC note, Clarke to Berger, 

Sept. 9, 2000. 

79. Executive Order 13099 (Aug. 20, 1998); Rick Newcomb interview (Feb. 4, 2004); Robert McBride interview (Nov. 19–20, 2003); NSC memo, Kurtz to Berger, June 28, 2000. OFAC did freeze accounts belonging to 

Salah Idris, the owner of the al Shifa facility bombed in response to the East Africa embassy bombings. Idris filed 

suit against his bank and OFAC. OFAC subsequently authorized the unfreezing of those accounts. James Risen, 

“To Bomb Sudan Plant, or Not:A Year Later, Debates Rankle,” New York Times, Oct. 27, 1999, p.A1.The inability 

to freeze funds is attributed in part to a lack of intelligence on the location of Bin Ladin’s money, OFAC’s reluctance or inability to rely on what classified information there may have been, and Bin Ladin’s transfer of assets into 

the hands of trusted third parties or out of the formal financial system by 1998. Even if OFAC had received better intelligence from the intelligence community, it would have been powerless to stop the bulk of the problem.Al 

Qaeda money flows depended on an informal network of hawalas and Islamic institutions moving money from 

Gulf supporters to Afghanistan.These funds would not therefore have touched the U.S. formal financial system. 

OFAC’s authorities are only against U.S. persons, financial institutions, and businesses. Frank G. and Mary S. briefing (July 15, 2003); Rick Newcomb interview (Feb. 4, 2003). 

80. Executive Order 13129;Treasury memo, Newcomb to Johnson,“Blocking of Taliban-Controlled Assets,” 

undated (probably Oct. 18, 1999). 

81. DOS cable, State 184471, Sept. 30, 1999; 18 U.S.C. § 2339B. 

82. The Financial Action Task Force, a multilateral government organization dedicated to standard setting, 

focused on money laundering, particularly as it related to crimes such as drug trafficking and large-scale fraud that 

involved vast amounts of illegally procured money.Although the UN General Assembly adopted the International 

Convention for the Suppression of Financing Terrorism in December 1999,the convention did not enter into force 

until April 2002. 

83. Doug M. interview (Dec. 16, 2003); Frank G. interview (Mar. 2, 2004). See also Mike interview (Dec. 11, 

2003), setting forth the goals of the UBL station; none relate specifically to terrorist financing. Another witness 

recalled that the UBL station made some effort to gather intelligence on al Qaeda financing, but it proved to be 

too hard a target, the CIA had too few sources and, as a result, little quality intelligence was produced. Ed G. interview (Feb. 3, 2004). Some attributed the problem to the CIA’s separation of terrorist-financing analysis from other 

counterterrorism activities.Within the Directorate of Intelligence, a group was devoted to the analysis of all financial issues, including terrorist financing. Called the Office of Transnational Issues (OTI), Illicit Transaction Groups 

(ITG), it dealt with an array of issues besides terrorist financing, including drug trafficking, drug money laundering, alien smuggling, sanctions, and corruption. ITG was not part of the CTC, although it rotated a single analyst 

to CTC. Moreover, OTI analysts were separated from the operational side of terrorist financing at CTC, which 

planned operations against banks and financial facilitators.William Wechsler interview (Jan. 7, 2004); Frank G. and 

Mary S. briefing (July 15, 2003). 

84. CIA analytic report,“Funding Islamic Extremist Movements:The Role of Islamic Financial Institutions,” 

OTI 97-10035CX, Dec. 1997. 

85. Mike interview (Dec. 11, 2003). 

86. CIA analytic reports,“Usama Bin Ladin: Some Saudi Financial Ties Probably Intact,” OTI IR 99-005CX, 

Jan. 11, 1999;“How Bin Ladin Commands a Global Terrorist Network,” CTC 99-40003, Jan. 27, 1999;“Islamic 

Terrorists: Using Nongovernmental Organizations Extensively,” CTC 99-40007,Apr. 9, 1999. 
NOTES TO CHAPTER 6 505 

87. See NSC memo, Kurtz to Berger, June 28, 2000; NSC document,TNT to Berger, Nov. 3, 1998, roadmap 

for Small Group, undated.The problem continued until 9/11. Intelligence reporting was so limited that one CIA 

intelligence analyst told us that, unassisted, he could read and digest the universe of intelligence reporting on al 

Qaeda financial issues in the three years prior to the 9/11 attacks. Frank G. and Mary S. briefing (July 15, 2003). 

88. Richard Clarke interview (Feb. 3, 2004); see, e.g., NSC memo, Clarke to CSG,“Concept of Operations for 

Task Force Test of the Foreign Terrorist Asset Tracking Center,” Nov. 1, 2000;Treasury memo, Romey to Sloan, 

“FTAT SCIF,” May 17, 2001;Treasury memo, Newcomb to Sloan,“Response to Romey Memo,” May 23, 2001. 

Despite post-9/11 declarations to the contrary, on the eve of 9/11 FTAT had funds appropriated, but no people 

hired, no security clearances,and no space to work.Treasury memo, Newcomb to Dam,“Establishing the Foreign 

Asset Tracking Center,”Aug. 3, 2001. One Treasury official described CIA’s posture as “benign neglect” toward the 

Foreign Terrorist Asset Tracking Center (FTATC), and characterized the CIA as believing that financial tracking 

had limited utility.Treasury memo, Mat Burrows to O’Neill, “Your PC on Counterterrorism on 4 September,” 

Sept. 4, 2001. National Security Advisor Rice told us she and her staff had determined by spring 2001 that terrorist financing proposals were a good option,so Treasury continued to plan to establish an office for 24 financing analysts. Condoleezza Rice meeting (Feb. 7, 2004). In fact, as noted above,Treasury failed to follow through on the 

establishment of the FTATC until after 9/11. 

89.This assessment is based on an extensive review of FBI files and interviews with agents and supervisors at 

FBI Headquarters and various field offices. 

90.Although there was an increased focus on money laundering, several significant legislative and regulatory 

initiatives designed to close vulnerabilities in the U.S. financial system failed to gain traction. Some of these, such 

as a move to control foreign banks with accounts in the United States, died as a result of banking industry pressure. Others, such as the regulation of money remitters within the United States, were mired in bureaucratic inertia and a general antiregulatory environment. In any event, it is an open question whether such legislative or 

regulatory initiatives would have significantly harmed al Qaeda, which generally made little use of the U.S. financial system to move or store its money. 

91.Treasury report,“The 2001 National Money Laundering Strategy,” Sept. 2001. 

92. NSC email, Berger’s office to executive secretaries,“Millennium Alert After Action Review,” Mar. 9, 2000. 

93. PDD-62, “Protection Against Unconventional Threats to the Homeland and Americans Overseas,” May 

22, 1998, pp. 8–9; NSC email, Berger’s office to executive secretaries, “Millennium Alert After Action Review,” 

Mar. 9, 2000. 

94. PDD-62, May 22, 1998; PDD-39,“U.S. Policy on Counterterrorism,” June 21, 1995, p. 2. 

95. NSC email, Berger’s office to executive secretaries,“Millennium Alert After Action Review,” Mar. 9, 2000. 

96. PDD-62, May 22, 1998, p. 9. Congress had authorized the Alien Terrorist Removal Court at the request 

of the Justice Department in 1996, and it was established in 1997. Clarke noted the court had not been “highly 

useful.” NSC email, Berger’s office to executive secretaries,“Millennium Alert After Action Review,” Mar. 9, 2000. 

Indeed, it had not been used at all. 

97. PDD-62, May 22, 1998, p. 8; NSC memo, Clarke,“Summary of Conclusions for March 31, 2000 Millennium Alert Immigration Review Meeting,”Apr. 13, 2000. One provision from PDD-62 not updated and reiterated 

in 2000 was a directive to CIA to ensure that names (and aliases) of terrorists were collected and disseminated to 

State, INS, and the FBI in a timely way, so that the border agencies could place them on a watchlist and the FBI 

could identify them in the United States. 

98. NSC email, Berger’s office to executive secretaries,“Millennium Alert After Action Review,” Mar. 9, 2000. 

99.Richard Clarke interview (Feb.3,2004);Samuel Berger interview (Jan.14,2004);Scott Fry interview (Dec. 

29, 2003); Scott Gration interview (March 3, 2004); NSC email, Clarke to Berger, Mar. 2, 2000. Clarke apparently 

took the comment as a presidential instruction to take another look at what additional actions could be taken against 

Bin Ladin. Given diplomatic failures to directly pressure the Taliban through Pakistan, the NSC staff saw increased 

support to the Northern Alliance and Uzbeks as alternative options.NSC memo,“The MillenniumTerrorist Alert— 

Next Steps,” undated. 

100.A good account of the episode is found in Steve Coll, GhostWars:The Secret History of the CIA,Afghanistan, 

and bin Laden,from the Soviet Invasion to September 10,2001 (Penguin,2004),pp.487–491;see also ibid.,pp.495–496, 

502–503, 517–519; Richard interview (Dec. 11, 2003). “Richard” told us the attack had already occurred when 

CIA headquarters heard about it;“within this building, they were breathless,” he remarked.The CIA concern was 

apparently over possible casualties and whether, by sharing intelligence with Massoud on Bin Ladin’s possible location, the CIA might have violated the assassination ban.Tenet did not recall the incident, saying it was no doubt 

just “a blip” on his screen within the context of the millennium alerts. George Tenet interview (Jan. 22, 2004).The 

incident was, however, noticed by the NSC counterterrorism staff, which pointedly asked to be kept in the loop 

in the future. NSC memo,“Review of Terrorism Alert and Lessons Learned,” Jan. 3, 2000 (draft). 

101. See, e.g., CIA officers’ visits to Tashkent noted in CIA briefing materials, DCI Update,“Islamic Extremist Terrorist Threat,” Feb. 18, 2000; CIA briefing materials, EXDIR Update,Visit to Tashkent, Apr. 5, 2000. CTC 

teams were deployed to Afghanistan to meet with Massoud on March 13–21, 2000, and possibly on April 24–28, 
506 NOTES TO CHAPTER 6 

2000.CIA briefing materials,EXDIR Update,“Islamic ExtremistTerroristThreat,”Mar.6,2000;CIA briefing materials, “CTC PowerPoint,” Apr. 3, 2000. Massoud’s representatives also met with Clarke, the State Department’s 

Michael Sheehan,and CIA senior managers in Washington.CIA briefing materials,“DDO Update,”May 22, 2000. 

102.On Black and Clarke’s positions,see Cofer Black interview (Dec. 9, 2003);Roger Cressey interview (Dec. 

15, 2003). On reasons for caution, see, e.g., Strobe Talbott interview (Jan. 15, 2004). 

103. See, e.g., CIA briefing materials, CTC Update for the DDCI, July 7, 2000 (“Direct engagement with 

Massoud will enhance our ability to report on UBL and increase retaliation options if ...we are attacked by UBL”). 

104.The deputy chief for operations of CTC,“Henry,” told us that going into the Afghanistan sanctuary was 

essential. He and Black proposed direct engagement with Massoud to the CIA’s senior management, but the idea 

was rejected because of what “Henry” called “a question of resources”—the CIA did not have effective means to 

get personnel in or out of Afghanistan.When he proposed sending a CIA team into northern Afghanistan to meet 

with Massoud in August 2000, the idea was turned down; local helicopters were not deemed airworthy, and land 

access was too risky. Henry interview (Nov. 18, 2003); Henry briefing (Apr. 22, 2004). 

105.The alleged attempt was reported on August 10, 2000; see CIA memo, Bonk to McCarthy and Clarke, 

“Attempted Interdiction of Suspect Bin Ladin’s Convoy,”Aug. 11, 2000. For doubts as to whether the tribals made 

this attempt, see Cofer Black interview (Dec. 9, 2003); Richard interview (Dec. 11, 2003). 

106.The Joint Chiefs of Staff Warning Order of July 6, 1999, was still in effect. See DOD memo, “Military 

Response Options,” Oct. 23, 2000. 

107.The 13 options included B-2 bombers, missiles,AC-130 gunships, the armed UAV, and raids to capture 

and destroy al Qaeda leaders and targets. DOD briefing materials, Joint Chiefs of Staff,“Operation Infinite Resolve 

Brief,” June 2000. 

108. Scott Gration interview (Mar. 3, 2004). See also Scott Fry interview (Dec. 29, 2003). 

109.This quotation is taken from Daniel Benjamin and Steven Simon, The Age of SacredTerror (Random House, 

2002), p. 318. President Clinton confirmed that he made this statement. President Clinton meeting (Apr. 8, 2004). 

110. President Clinton meeting (Apr. 8, 2004); Hugh Shelton interview (Feb. 5, 2004);William Cohen interview (Feb. 5, 2004). 

111. Scott Gration interview (Mar. 3, 2004); Scott Fry interview (Dec. 29, 2003). 

112. NSC memo, Clarke to CSG members,“Follow-Up to bin Ladin Review,”Apr. 25, 2000. See also CIA 

briefing materials,“DDCI Update,”Apr. 21, 2000 (J-39 “has decided to do everything possible to support CIA’s 

UBL efforts”).This reportedly included J-39’s belief that it would be able to pay for all costs—though, as it turned 

out, that would not be the case. CIA managers were reluctant to go ahead with either the telescope or the Predator options. Executive Director David Carey told us they saw the projects as a “distraction” that would pull personnel and resources away from other, high-priority activities, such as worldwide disruptions. The telescope 

program, for instance, was considered too challenging and risky for the CIA’s Afghan assets; development continued through the summer, but the idea was eventually dropped. David Carey interview (Oct. 31, 2003); Scott Fry 

interview (Dec. 29, 2003); Scott Gration interview (Mar. 3, 2004). 

113. According to Charles Allen, the CIA’s senior management, especially within the Directorate of Operations, was originally averse to the Predator program mostly because of the expense—approximately $3 million, 

which the directorate claimed it did not have. Charles Allen interview (Jan. 27, 2004).The argument between CIA 

and DOD over who would pay for proposed operations continued for months. On the CIA side see, for example, 

CIA briefing materials,“DDO Update,”May 22,26,2000 (at which the DCI was told that unless funding was identified within the next 10 days, the military advised that the Predator could not be deployed that fiscal year; the military was waiting for an NSC request that it fund the projects). See also NSC memo,Clarke to Tenet,June 25, 2000 

(“The other CSG agencies are unanimous that the Predator project is our highest near-term priority and that funding should be shifted to it”). Clarke noted that the CSG plan was to use DOD money to jump-start the program. 

On the cost-sharing agreement, see NSC memo, Kurtz to Berger, June 28, 2000; NSC memo, “Small Group 

agenda,” June 29, 2000. Eventually,“after some pushing,” the CIA found $2 million from its funds to pay for two 

months of trial flights. DOD agreed to fund $2.4 million. NSC memo, Kurtz to Berger, June 28, 2000. 

114. NSC memo, Kurtz to Berger, June 28, 2000. On UAV tests, see CIA briefing materials,“DCI Update,” 

July 14, 2000. On modifications, see NSC memo, Clarke to Berger, update, July 18, 2000. 

115. NSC memo, Clarke to Berger,“Predator,”Aug. 11, 2000. 

116.NSC memo,Cressey to Berger,Aug.18,2000 (underlining in the original);NSC memo,Cressey to Berger, 

Aug. 21, 2000 (attaching informational memo to President Clinton). 

117. NSC note, Clarke to Berger, Sept. 9, 2000. 

118.John Maher III interview (Apr.22,2004).The CIA’s Ben Bonk told us he could not guarantee from analysis of the video feed that the man in the white robe was in fact Bin Ladin, but he thinks Bin Ladin is the “highest 

probability person.” (Bin Ladin is unusually tall.) Ben Bonk briefing (Mar. 11, 2004). Intelligence analysts seem to 

have determined this might have been Bin Ladin very soon after the September 28 sighting; two days later, Clarke 

wrote to Berger that there was a “very high probability” Bin Ladin had been located. NSC note, Clarke to Berger, 

“Procedures for Protecting Predator,” Sept. 30, 2000. 
NOTES TO CHAPTER 6 507 

119. NSC note, Clarke to Berger,“Procedures for Protecting Predator,” Sept. 30, 2000. Clarke pointed to a silver lining: “The fact that its existence has become at least partially known, may for a while change the al Qida 

movement patterns,” he wrote, but “it may also serve as a healthy reminder to al Qida and the Taliban that they are 

not out of our thoughts or sight.” Ibid. 

120. Clarke wrote to Berger that “it might be a little gloomy sitting around the fire with the al Qida leadership these days.” NSC note, Clarke to Berger, Sept. 9, 2000. 

121. For the number of dead and wounded, see Indictment, United States v. Jamal Ahmed Mohammed Ali alBadawi, No. S12 98 Cr. 1023 (KTD) (S.D. N.Y. filed May 15, 2003), p. 16. 

122. See Intelligence report, interrogation of Abd al Rahim al Nashiri, Feb. 21, 2004. For Khallad, see Intelligence report, interrogation of Khallad,Aug. 20, 2003. For Khamri and Nibras’s full names, Quso’s responsibility to 

film the attack, and Nibras and Quso delivering money, see Indictment, United States v. al-Badawi, May 15, 2003, 

pp. 13–14. Badawi was supposed to film the attack but had to travel, so he instructed Quso to do it instead. FBI 

notes, notes of Nov. 11 and 13 executive conference call, Nov. 13, 2000, p. 2. For Quso’s admission of delivering 

money, see Al S. interviews (Aug. 26, 2003; Sept. 15, 2003). 

123. For Bin Ladin’s decision, Nashiri’s trip to protest, and Nashiri’s instructions, see Intelligence report, interrogation of Nashiri, Feb. 21, 2004. For a report that Nashiri did not instruct the operatives to attack, see Intelligence report, interrogation of Nashiri, Nov. 21, 2002. 

124. For the attack, see Indictment, United States v. al-Badawi, May 15, 2003, p. 16. For Quso not filming the 

attack, see FBI report of investigation, interview of Fahd Mohammed Ahmad al-Quso, Feb. 3, 2001, p. 8. Quso 

apparently fell asleep and missed the attack. See FBI notes, notes of Nov. 11 and 13 executive conference call, Nov. 

13, 2000, p. 2. 

125. For Bin Ladin’s order to evacuate and subsequent actions, see Intelligence report, interrogation of Abu 

Zubaydah, Dec. 13, 2003. For Bin Ladin’s,Atef’s,and Zawahiri’s movements, see Intelligence report, interrogation 

of Khallad, Sept. 27, 2003. 

126. Intelligence report,Terrorism Activities, Oct. 1, 2001. 

127. For the media committee, the video, and its effect, see Intelligence report, autobiography of KSM, July 

12, 2003; Intelligence report, interrogation of KSM, Apr. 4, 2003. On the bombing of the Cole sparking jihadist 

recruitment, see Intelligence report, interrogation of Khallad, Sept. 5, 2003. 

128. See Barbara Bodine interview (Oct. 21, 2003); Al S. interviews (Aug. 26, 2003; Sept. 15, 2003). On the 

problems with having Americans bring firearms into the country,see also NSC email,Clarke to Berger,USS Cole— 

situation report for PC meeting, Oct. 13, 2000. U.S. officials cannot travel to a country without the clearance of 

the U.S. ambassador to that country. 

129. For suspicion of Egyptian Islamic Jihad, see NSC memo, Berger to President Clinton, update on Cole 

attack, Oct. 12, 2000. For McLaughlin’s statement, see John McLaughlin interview (Jan. 21, 2004). In this vein, the 

State Department advised the investigation not to rush to judgment that al Qaeda was responsible. Barbara Bodine interview (Oct. 21, 2003). 

130. ForYemen barring the FBI, see Al S. interviews (Aug. 26, 2003; Sept. 15, 2003). For the CIA’s characterization,see CIA report,threat to U.S.personnel inYemen,Oct.18,2000.For the high-level interventions,see Samuel 

Berger interview (Jan. 14, 2004); Kenneth Pollack interview (Sept. 24, 2003); CIA cable, CIA talking points for 

Tenet’s call to chief ofYemen intelligence, Oct. 26, 2000. On secondhand information,see John McLaughlin interview (Jan. 21, 2004). 

131. FBI notes, notes of Nov. 11 and 13 executive conference call, Nov. 13, 2000; FBI electronic communication,“Summary of information from Yemen intelligence,” Jan. 10, 2001. 

132.For the FBI agent’s role,see Al S.interviews (Aug. 26, 2003; Sept. 15, 2003).ForYemen providing the photograph,see FBI electronic communication,“Summary of information fromYemen intelligence,” Jan. 10, 2001. For 

the source identifying the photograph, see FBI electronic communication,“Source reporting on al Qaeda,” Jan. 16, 

2001. 

133.For Khallad’s involvement in the embassy bombings,see FBI report of investigation,interview of Mohammad Rashed Daoud al Owhali, Sept. 9, 1998. For Yemen identifying Nashiri, see FBI electronic communication, 

“Information provided byYemen intelligence,” Dec. 17, 2000. 

134. Richard Clarke interview (Feb. 3, 2004). Richard Miniter offers an account of the Clinton administration’s deliberations about the Cole in Richard Miniter, Losing Bin Laden: How Bill Clinton’s Failures Unleashed Global 

Terror (Regnery,2003),pp.222–227.Berger told us the account is “a crock.”Samuel Berger interview (Jan.14,2004). 

Clarke was less critical. Richard Clarke interview (Feb. 3, 2004). 

135. For the additional covert action authorities, see NSC memo, McCarthy to Berger, new covert action 

authorities, Oct. 31, 2000. For Tenet developing options, see NSC memo, Berger to President Clinton, update on 

Cole investigation, Nov. 25, 2000. 

136. For Berger’s authorization, see NSC memo,TNT to Berger, responding to Taliban’s September overture, 

Oct.20,2000.For Berger’s statement,see NSC memo,Berger toTNT,reply to Oct.20,2000,memo.For the admin-
508 NOTES TO CHAPTER 6 

istration working with Russia, see NSC memo, Berger to President Clinton, update on Cole investigation, Nov. 25, 

2000. 

137. President Clinton meeting (Apr. 8, 2004). 

138. Samuel Berger interview (Jan. 14, 2004). 

139.In the first ten days after the bombing, between October 13 and 23,at least three high-level briefing items 

discussed responsibility for the attack.The next such briefing item we can find summarized the evidence for the 

new Bush administration on January 25, 2001. On the guidance, and the presumed reasons for it, see Barbara Bodine interview (Oct. 21, 2003); Pattie Kindsvater interview (Mar. 29, 2004); Ben Bonk statement during John 

McLaughlin interview (Jan. 21, 2004);see also John McLaughlin interview (Jan. 21, 2004);Richard interview (Dec. 

11, 2003). 

140. For Clarke’s statement, see NSC email, Clarke to Berger, Nov. 7, 2000. For the November 10 briefing, see 

CIA briefing materials, preliminary findings regarding the Cole attack for the Nov. 10, 2000, Small Group meeting, undated (appears to be Nov. 10, 2000). For Berger and Clarke’s communication with the President, see NSC 

memo, Berger to President Clinton, USS Cole investigation update, Nov. 25, 2000. 

141. See Gregory Newbold interview (Sept. 29, 2003);William Cohen interview (Feb. 5, 2004). For Shelton 

tasking Franks, see DOD memo, Joint Chiefs of Staff tasking, Mod 005 to Joint Planning Directive to U.S. Central 

Command, Nov. 30, 2000. For Shelton briefing Berger, see NSC memo, Berger to President Clinton, USS Cole 

investigation update,Nov.25,2000.For the 13 options,see also DOD briefing materials,Operation Infinite Resolve 

Contingency Plan Brief, undated. For the briefing to Kerrick, see DOD briefing materials, briefing to Lt. Gen. 

Kerrick, Dec. 20, 2000. For the briefing of other DOD officials, see DOD briefing materials,“Evolution of Infinite Resolve Planning, Summary of TLAM Availability (1998–2001), Evolution of the Armed Predator Program,” 

Mar. 19, 2004, p. 5. 

142. NSC memo, Berger to President Clinton, USS Cole investigation update, Nov. 25, 2000. 

143. Ibid. For Clarke’s ideas, see NSC memo, Clarke to Sheehan and Hull,“Ultimatum Strategy with the Taliban,” Nov. 25, 2000. 

144. CIA briefing materials,“Intelligence Assessment:The Attack on the USS Cole,” Dec. 21, 2000. 

145. Ibid. 

146. President Clinton meeting (Apr. 8, 2004); Samuel Berger interview (Jan. 14, 2004). 

147. For Albright’s advisers, see DOS memo, Inderfuth to Albright, Dec. 19, 2000; DOS memo, Hull and Eastham to Albright, preparation for Principals Committee meeting, Dec. 21, 2000. See also DOS briefing materials, 

talking points for Principals Committee meeting, Dec. 21, 2000;William Cohen interview (Feb. 5, 2004); Hugh 

Shelton interview (Feb. 5, 2004). 

148. Richard Clarke interview (Feb. 3, 2004) 

149. Richard Clarke, Against All Enemies: Inside America’s War on Terror (Free Press, 2004), p. 224. Sheehan has 

not disavowed Clarke’s quote. 

150. George Tenet interview (Jan. 28, 2004). 

151. Pattie Kindsvater interview (Mar. 29, 2004). For Clarke’s awareness, see NSC email, Clarke to Cressey, 

“Considerations,” Oct. 25, 2000. 

152. For the lack of meaningful targets, see Scott Fry interview (Dec. 29, 2003);Walter Slocombe interview 

(Dec. 19, 2003). 

153. CIA memo, Black to Clarke,“NSC Requests on Approaches for Dealing with Problems in Afghanistan,” 

Dec. 29, 2000. 

154. See Samuel Berger letter to the Commission,“Comments on Staff Statements 5–8,” May 13, 2004. For 

the Blue Sky memorandum’s proposals being rolled into proposals considered by the new administration,see George 

Tenet interview (Jan. 28, 2004); John McLaughlin interview (Jan. 21, 2004). On the internal CIA draft of the Blue 

Sky memorandum,Deputy Director for Operations James Pavitt added a handwritten note that he posed no objection if the memorandum was for transition discussion purposes, but “I do not believe a proposal of this magnitude 

should be on the table for implementation” so late in the Clinton administration. He also questioned the proposal 

for support to Massoud. CIA memo,“Options to Undermine Usama Bin Ladin and al-Qa’ida,” Dec. 18, 2000. 

155. NSC memo, “Strategy for Eliminating the Threat from the Jihadist Networks of al Qida: Status and 

Prospects,” undated (appears to be Dec. 29, 2001), attached to NSC memo, Clarke to Rice, Jan. 25, 2001. 

156. Ben Bonk interview (Jan. 21, 2004); John McLaughlin interview (Jan. 21, 2004). 

157. Robert McNamara, Jr., interview (Apr. 19, 2004). 

158. President Bush and Vice President Cheney meeting (Apr. 29, 2004); Condoleezza Rice meeting (Feb. 7, 

2004);James Pavitt interview (Jan.8,2004).Pavitt also recalls telling the President-elect that killing Bin Ladin would 

not end the threat.Vice President–elect Cheney, Rice, Hadley, and White House Chief of Staff–designate Andrew 

Card also attended the briefing, which took place about a week before the inauguration.The President noted that 

Tenet did not say he did not have authority to kill Bin Ladin.Tenet told us he recalled the meeting with Bush but 

not what he said to the President-elect. George Tenet interview (Jan. 28, 2004). He told us, however, that if circumstances changed and he needed more authority, he would have come back to either President Clinton or Pres-
NOTES TO CHAPTER 6 509 

ident Bush and asked for the additional authority. See George Tenet testimony,Mar. 24, 2004.The Blair House CIA 

briefing is recounted in some detail in Bob Woodward, Bush at War (Simon & Schuster, 2002), pp. 34–35. 

159. President Clinton meeting (Apr. 8, 2004). 

160. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

161. NSC briefing materials,“CT Briefing for Bush-Cheney Transition Team,APNSA-Designate Rice,“Policy, Organization, Priorities,” undated. Powell was briefed by the full CSG, at his request. 

162.Richard Clarke interview (Feb.3,2004);Samuel Berger interview (Jan.14,2004);Condoleezza Rice meeting (Feb. 7, 2004); Roger Cressey interview (Dec. 15, 2003); Paul Kurtz interviews (Dec. 16, 2003; Dec. 22, 2003). 

163. Condoleezza Rice meeting (Feb. 7, 2004); Stephen Hadley meeting (Jan. 31, 2004). Hadley told us that 

he was able to do less policy development than in a normal two-month transition. 

164. Public references by candidate and then President Bush about terrorism before 9/11 tended to reflect 

these priorities, focusing on state-sponsored terrorism and WMD as a reason to mount a missile defense. See, e.g., 

President Bush remarks,Warsaw University, June 15, 2001. 

165. Rice and Zelikow had been colleagues on the NSC staff during the first Bush administration and were 

coauthors of a book concerning German unification. See Philip Zelikow and Condoleezza Rice, Germany Unified 

and Europe Transformed:A Study in Statecraft (Harvard Univ. Press, 1995).As the Executive Director of the Commission, Zelikow has recused himself from our work on the Clinton-Bush transition at the National Security Council. 

166. Philip Zelikow interview (Oct. 8, 2003). 

167. Condoleezza Rice meeting (Feb. 7, 2004). 

168. Ibid. 

169. Richard Clarke interviews (Dec. 18, 2003; Feb. 3, 2004); Roger Cressey interview (Dec. 15, 2003). As 

Clarke put it,“There goes our ability to get quick decisions.” Richard Clarke interview (Feb. 3, 2004). However, 

Paul Kurtz told the Commission that even though Clarke complained about losing his seat on the Principals Committee on terrorism issues, Kurtz saw no functional change in Clarke’s status. Paul Kurtz interviews (Dec. 16, 2003; 

Dec. 22, 2003). 

170.President Bush andVice President Cheney meeting (Apr.29,2004);GeorgeTenet interview (Jan.28,2004). 

171. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

172. NSC memo, Clarke to Rice, al Qaeda review, Jan. 25, 2001 (italics and underlining of the word urgently 

in original). Clarke’s staff called on other occasions for early Principals Committee decisions, including in a “100 

Day Plan” that called for cabinet-level decisions on the Northern Alliance, Uzbekistan, Predator, and the Cole. See 

NSC memo,Fenzel to Rice,Feb. 16, 2001.Other requests for early PCs are found in NSC email,Fenzel to Hadley, 

“Early PC Meeting Priorities,” Feb. 2, 2001; NSC email, Cressey to NSC Front Office,“TNT Meeting Priorities,” 

Feb. 7, 2001;NSC email,Cressey to Moran,“Aid to NA,”Feb. 12, 2001;NSC memo,Cressey to Rice,Mar. 2, 2001. 

173. NSC memo, Clarke to Rice, al Qaeda review, Jan. 25, 2001. 

174.The Bush administration held 32 Principals Committee meetings on subjects other than al Qaeda before 

9/11.Condoleezza Rice testimony,Apr. 8, 2004;White House information provided to the Commission.Rice told 

us the Administration did not need a principals meeting on al Qaeda because it knew that al Qaeda was a major 

threat. Condoleezza Rice meeting (Feb. 7, 2004) Condoleezza Rice testimony,Apr. 8, 2004. 

175.CNN broadcast,“CNN Ahead of the Curve,”Oct. 13, 2000.Vice presidential candidate Dick Cheney also 

urged swift retaliation against those responsible for bombing the destroyer,saying:“Any would-be terrorist out there 

needs to know that if you’re going to attack, you’ll be hit very hard and very quick. It’s not time for diplomacy and 

debate. It’s time for action.”Associated Press,“Cheney: Swift Retaliation Needed,” Oct. 13, 2000. 

176. George Tenet interview (Jan. 28, 2004). 

177. NSC memo, Clarke to Rice, al Qaeda review, Jan. 25, 2001. 

178. NSC memo, Clarke to Vice President Cheney, Feb. 15, 2001. 

179. CIA briefing materials,“UBL Strategic Overview and USS COLE Attack Update,” Mar. 27, 2001.These 

briefing slides appear to have been recycled from slides prepared on Jan. 10, 2001. 

180. In early March, Cressey wrote Rice and Hadley that at a belated wedding reception at Tarnak Farms for 

one of Bin Ladin’s sons, the al Qaeda leader had read a new poem gloating about the attack on the Cole. NSC 

email, Cressey to Rice and Hadley,“BIN LADIN on the USS COLE,” Mar. 2, 2001.A few weeks later, Cressey 

wrote Hadley that while the law enforcement investigation went on,“we know all we need to about who did the 

attack to make a policy decision.” NSC email, Cressey to Hadley,“Need for Terrorism DC Next Week,” Mar. 22, 

2001.Around this time, Clarke wrote Rice and Hadley that theYemeni prime minister had told State Department 

counterterrorism chief Hull that while Yemen was not saying so publicly,Yemen was 99 percent certain that Bin 

Ladin was responsible for the Cole. NSC email, Clarke to NSC Front Office,“Yemen’s View on the USS Cole,” 

Mar. 24, 2001. In June, Clarke wrote Rice and Hadley that a new al Qaeda video claimed responsibility for the 

Cole. NSC email, Clarke to Rice and Hadley, “Al Qida Video Claims Responsibility for Cole Attack,” June 21, 

2001. Later that month, two Saudi jihadists arrested by Bahraini authorities during the threat spike told their captors that their al Qaeda training camps in Afghanistan had held celebratory parties over the Cole attack. NSC email, 
510 NOTES TO CHAPTER 6 

Clarke to NSC Front Office and others,“Captured Al Qida Terrorist Met UBL Then Were to Attack US in Saudi 

Arabia,” June 29, 2001. 

181. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

182.Condoleezza Rice meeting (Feb.7,2004);Donald Rumsfeld meeting (Jan.30,2004);PaulWolfowitz interview (Jan. 20, 2004); Stephen Hadley meeting (Jan. 31, 2004). 

183. See CIA memo,“History of Funding for CIA Counterterrorism,”Aug. 12, 2002. One of Clarke’s concerns had been the level of funding for counterterrorism in the new administration’s first budget. See, e.g., NSC 

memo, Clarke to Vice President Cheney, Feb. 15, 2001. 

184. NSC note to Hadley, undated (attached to NSC memo, Cressey to Rice, aid to Northern Alliance and 

Uzbekistan, Mar. 2, 2001). 

185. Condoleezza Rice meeting (Feb. 7, 2004). Rice remembered President Bush using this phrase in May 

2001,when warnings of terrorist threats began to multiply.However,speaking on background to the press in August 

2002, Richard Clarke described a directive from the President in March 2001 to “stop swatting at flies” and “just 

solve this problem.”A reporter then said to Clarke that he understood Bush to have given that direction in May, 

and Clarke said:“No, it was March.” Fox News transcript,“Clarke Praises Bush Team in ’02,”Mar. 24, 2004 (online 

at www.foxnews.com/printer_friendly_story/0,3566,115085,00.html). 

186.Barton Gellman,“A Strategy’s Cautious Evolution:Before Sept.11,the Bush Anti-Terror EffortWas Mostly 

Ambition,” Washington Post, Jan. 20, 2001, p.A1. 

187. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

188. NSC notes, John Bellinger notes from March 7, 2001, meeting; NSC email, Cressey to Rice and Hadley, 

“BIN LADIN on the USS COLE,” Mar. 2, 2001; CIA briefing materials, Deputies Committee Briefing,“Countering the Threat from al-Qa’ida,” Mar. 7, 2001. 

189. Condoleezza Rice meeting (Feb. 7, 2004). On the Iraq PC, see Bob Woodward, Plan of Attack (Simon & 

Schuster, 2004), p. 13. On the Sudan PC, see NSC memo,“Summary of Conclusions for March 27, 2001 Principals Committee Meeting on Sudan,”Apr.10,2001;CIA notes,Houdek’s notes on March 27,2001,Principals Committee meeting. On others, see NSC document, list of meetings, Jan. 20 to Sept. 11, 2001, undated. 

190. CIA briefing materials,“U.S. Policy Against Al Qa’ida” (for the Apr. 30, 2001, Deputies Committee meeting). On the DC meeting, see also NSC email, Clarke to NSC Front Office,“Request for DC on al Qida Terrorism,”Apr. 16, 2001.DCI Tenet had already talked with Rice and Hadley about Bin Ladin and al Qaeda,the Taliban, 

and the Predator program. See, e.g., CIA memos, summary of weekly Rice/Tenet meeting, Jan. 24, 2001; Feb. 7, 

2001;Mar. 8, 2001 (when Rice received CIA assessments on the possible impact of Taliban actions against al Qaeda 

and on the likely regional impact of increased aid to anti-Taliban groups in Afghanistan). Both Secretary Powell 

and Secretary Rumsfeld appear to have already been briefed on these topics by the DCI as well. See, e.g., CIA 

briefing materials,talking points on the Predator for DCI meeting with Rumsfeld,Feb.9,2001;CIA briefing materials, talking points on Bin Ladin, the Taliban and Afghanistan for DCI meetings with Powell, Feb. 13, 2001; Mar. 

13, 2001. 

191. NSC memo, Summary of Conclusions for Apr. 30, 2001, Deputies Committee meeting. 

192. Ibid. 

193.NSC memo,Policy Coordinating Committee (PCC) Chairman’s Summary Paper,“Key Issues for Al-Qida 

Deputies Meeting,”Apr. 19, 2001. 

194. For threats considered by the CSG, see NSC memo, agenda for March 19 CSG videoconference, Mar. 

19, 2001 (agenda item about UBL interest in targeting a passenger plane at Chicago airport); NSC memo, agenda 

for CSG threat videoconference,May 17, 2001 (agenda item,“UBL:Operation Planned in US”).For Clarke’s concern about an al Qaeda presence in the United States, see NSC briefing materials,TNT to Rice, counterterrorism 

briefing for Bush/Cheney transition team, undated, which noted that al Qaeda had “sleeper cells” in more than 40 

countries, including the United States; NSC memo, “Strategy for Eliminating the Threat from the Jihadist Networks of al Qida: Status and Prospects,” undated (appears to be Dec. 29, 2000), attached to NSC memo, Clarke to 

Rice, Jan. 25, 2001, discussing al Qaeda’s presence in the United States. For Clarke’s concerns about an attack on 

the White House, see NSC email, Clarke to Rice, briefing on Pennsylvania Ave, Mar. 23, 2001. 

195. For the President’s announcement, see White House press release,“Statement by the President, Domestic 

Preparedness Against Weapons of Mass Destruction,”May 8, 2001 (online at www.whitehouse.gov/news/releases/ 

2001/05/print/02010508.html). 

196. CIA memo, summary of weekly Rice/Tenet meeting, May 29, 2001. 

197. Ibid. 

198. Richard interview (Dec. 11, 2003). 

199. CIA memo, summary of weekly Rice/Tenet meeting, May 29, 2001. 

200. NSC memo, Hadley to Armitage,Wolfowitz, McLaughlin, and O’Keefe,“Next Steps on al-Qida,” June 7, 

2001. 

201. NSC memo, draft National Security Presidential Directive, undated; Condoleezza Rice testimony,Apr. 8, 

2004. 
NOTES TO CHAPTER 6 511 

202. See, e.g., Condoleezza Rice testimony,Apr. 8, 2004; Richard Clarke interview (Feb. 3, 2004). 

203. Richard Clarke interview (Jan. 12, 2004). 

204. Condoleezza Rice meeting (Feb. 7, 2004). 

205. DOS cable, State 111711,“Demarche on Threat by Afghan-based Terrorists,” June 27, 2001. Under Secretary of State for Political Affairs Marc Grossman knew of Sheehan’s severe demands and instructed Ambassador 

Milam to reiterate them to the Taliban. Marc Grossman interview (Jan. 20, 2004). 

206.In early July 2001,shortly before retiring,Ambassador Milam met one last time with Taliban Deputy Foreign Minister Jalil in Islamabad. Milam tried to dispel any confusion about where Bin Ladin fit into U.S.-Taliban 

relations—the Saudi terrorist was the issue, and he had to be expelled. DOS cable, Islamabad 3628,“Taliban’s Mullah Jalil’s July 2 Meeting With The Ambassador,” July 3, 2001.The State Department’s South Asia bureau called for 

a less confrontational stance toward theTaliban.It opposed a policy to overthrow theTaliban and was cautious about 

aiding the Northern Alliance.DOS memo,Rocca to Grossman,“Your Participation in Deputies Committee Meeting,Friday,June 29,2001,”June 28,2001;see DOS memo,“Pakistan/Afghanistan DC-CovertAction Issue,”undated 

(appears to be mid-June 2001); Richard Armitage interview (Jan. 12, 2004). 

207. For the Deputies Committee meeting, see NSC memo, Summary of Conclusions of June 29, 2001, 

Deputies Committee meeting, undated (attached to NSC memo,Biegun to executive secretaries,July 6, 2001).For 

officials who were impatient with the pace of the Deputies’ Committee review, see, e.g., Richard Armitage interview (Jan. 12, 2004); John McLaughlin interview (Jan. 21, 2004). For Clarke’s arguments, see NSC memo, PCC 

Chairman’s Summary Paper,“Key Issues for Al-Qida Deputies Meeting,”Apr. 19, 2001. See also Richard Armitage 

testimony, Mar. 24, 2004; Stephen Hadley meeting (Jan. 31, 2004). 

208.For Clarke and Black renewing their push,see, e.g.,Cofer Black interview (Dec. 9, 2003).For Clarke’s suggestion, see NSC email, Cressey to Moran, various matters concerning al Qaeda, Feb. 12, 2001. 

209.Condoleezza Rice meeting (Feb.7,2004);Stephen Hadley meeting (Jan.31,2004);Zalmay Khalilzad interview (Nov. 21, 2003). For Clarke’s view, see NSC memo, Clarke to Rice, al Qaeda review, Jan. 25, 2001. 

210. For the draft authorities, see CIA briefing materials, talking points for DCI meeting with Rice on the 

draft Afghanistan counterterrorism finding and the draft UBL Memorandum of Notification, Mar. 28, 2001. For 

the draft explicitly stating that the goal was not to overthrow the Taliban, see Jonathan F. interview (Jan. 19, 2004). 

211. See NSC email, Clarke to Khalilzad, Crawford, and Cressey, “Option for integrated al Qida-AfghanPakistan paper,” June 30, 2001. For State’s view,see DOS memo,“U.S.Engagement with the Taliban on Usama Bin 

Laden,” undated (attached to NSC memo, Biegun to executive secretaries, July 16, 2001). 

212. For an outline of the policy,see NSC memo,“Afghanistan:A Comprehensive Strategy,” undated (attached 

to NSC memo, Biegun memo to executive secretaries, Sept. 7, 2001). For the September 10 meeting, see NSC 

memo, Biegun to executive secretaries, Summary of Conclusions for Sept. 10, 2001, Deputies Committee meeting on Afghanistan, India, and Pakistan, Sept. 26, 2001. 

213. For the September 10 meeting, see NSC memo, Biegun to executive secretaries, Summary of Conclusions for Sept. 10, 2001, Deputies Committee meeting on Afghanistan, India and Pakistan, Sept. 26, 2001. For 

Armitage’s view, see Richard Armitage interview (Jan. 12, 2004). 

214. Colin Powell prepared statement, Mar. 23, 2004, p. 5. 

215. For reviewing the possibility of more carrots, see DOS memo, Hull and Usrey to Grossman,“Deputies 

Committee Meeting on Terrorism and al Qaida,” Apr. 20, 2001. For the possibility of lifting sanctions, see Colin 

Powell interview (Jan. 21, 2004);Richard Armitage interview (Jan. 12, 2004);DOS memo,“Engagement with Pakistan: From Negative to Positive,” undated (appears to be May 29, 2001). 

216. Condoleezza Rice meeting (Feb. 7, 2004). 

217. For Rice’s view on Sattar, see Condoleezza Rice meeting (Feb. 7, 2004). For Sattar urging the United 

States to engage the Taliban, see DOS cable, State 109130,“The Secretary’s Lunch With Pakistani Foreign Minister Abdul Sattar,” June 22, 2001.For the deputies agreeing to review objectives,see NSC memo, Summary of Conclusions of June 29, 2001, Deputies Committee meeting, undated (attached to NSC memo, Biegun to executive 

secretaries, July 6, 2001). For Clarke urging Hadley, see NSC memo, Clarke to Hadley,“DC on Pakistan,” June 27, 

2001. 

218. See White House letter, President Bush to Musharraf, Aug. 4, 2001. For Rocca’s view, see DOS memo, 

“Engagement with Pakistan: From Negative to Positive,” undated (possibly May 29, 2001); Christina Rocca interview (Jan. 29, 2004). For Armitage’s comment, see Richard Armitage interview (Jan. 12, 2004). 

219. For the Vice President’s call, see CIA briefing materials,“Efforts to Counter the Bin Ladin Threat,” Sept. 

12, 2001.For Powell’s meetings,see DOS cable, State 041824,“Secretary’s 26 February Meeting With Saudi Crown 

Prince Abdullah,” Mar. 8, 2001; DOS cable, State 117132, “The Secretary’s June 29 Meeting With Saudi Crown 

Prince Abdullah,” July 5, 2001. 

220. Paul Wolfowitz interview (Jan. 20, 2004); Donald Rumsfeld interview (Jan. 30, 2004). 

221. For Shelton’s recollection,see Hugh Shelton interview (Feb. 5, 2004). For Sheridan’s departure,see Austin 

Yamada interview (Dec. 23, 2003); Brian Sheridan interview (Feb. 24, 2004). 
512 NOTES TO CHAPTER 6 

222. Donald Rumsfeld interview (Jan. 30, 2004). Rumsfeld had been a member of the Bremer-Sonnenberg 

Commission on Terrorism, created by Congress in 1998. 

223.Tommy Franks interview (Apr. 9, 2004). 

224. For Annex B, see NSC memo, draft National Security Presidential Directive, undated (attached to NSC 

email, Biegun to executive secretaries, July 13, 2001).The annex said that Pentagon planning was also to include 

options to eliminate weapons of mass destruction that the al Qaeda network might acquire or make. 

225. Stephen Hadley meeting (Jan. 31, 2004). 

226. Condoleezza Rice meeting (Feb. 7, 2004). 

227. President Bush and Vice President Cheney meeting (Apr. 29, 2004). 

228. Ibid. 

229. John Ashcroft interview (Dec. 17, 2003). 

230. NSC email, Clarke to Rice and Hadley,“Courtesy call on AG,” Feb. 22, 2001. 

231.On the FBI strategy,see FBI report,Counterterrorism Division,InternationalTerrorism Program,“Strategic Program Plan FY 2001–2006,” undated (appears to be from summer 2000). On Watson’s recollections,see Dale 

Watson interview (Jan. 6, 2004). On the FBI budget proposal, see statement of Attorney General John Ashcroft, 

Hearing on U.S. Federal Efforts to Combat Terrorism before the Subcommittee on Commerce, Justice, and State, 

the Judiciary, and Related Agencies of the Senate Appropriations Committee, May 9, 2001. See DOJ memo, Comments on Staff Statement 12,Apr. 7, 2004. 

232.Testimony of John Ashcroft, Hearing on U.S. Federal Efforts to Combat Terrorism before the Subcommittee on Commerce, Justice, and State, the Judiciary, and Related Agencies of the Senate Appropriations Committee, May 9, 2001. On DOJ’s priorities, see DOJ memo, Ashcroft to Heads of Department Components, 

“Guidance for Preparing FY 2003 Budgets,” May 10, 2001. On Watson’s reaction, see Dale Watson interview (Jan. 

6, 2004). 

233. DOJ letter, Ashcroft to Daniels, transmitting the Department of Justice FY 2003 budget request, Sept. 

10, 2001;Thomas Pickard interview (Jan. 21, 2004). Pickard told us that he approached Ashcroft and asked him 

to reconsider DOJ’s denial of the FBI’s original counterterrorism budget request in light of the continuing threat. 

It was not uncommon for FBI budget requests to be reduced by the attorney general or by OMB before being 

submitted to Congress; this had occurred during the previous administration. 

234. In chapter 3, we discuss how this problem arose. By 2001, it had become worse. During 2000, the FBI 

had erred in preparing some of its applications for FISA surveillance, misstating how much information had been 

shared with criminal prosecutors and the nature of the walls between the intelligence and law enforcement functions within the FBI. In March 2001, Judge Royce Lamberth, chief judge of the FISA Court, chastised the FBI, 

sending a letter to Ashcroft announcing he was banning an offending supervisory agent from appearing before the 

court. Judge Lamberth also met personally with Ashcroft and his acting deputy, Robert Mueller, to complain about 

the performance of the FBI and the Office of Intelligence Policy and Review (OIPR). Judge Lamberth letter to 

Ashcroft, Mar. 9, 2001; John Ashcroft interview (Dec. 17, 2003). In May 2001,Ashcroft altered the FISA application process to ensure greater accuracy. See DOJ memo,Ashcroft to Freeh,“The Foreign Intelligence Surveillance 

Act (FISA) Process,” May 18, 2001. 

In July 2001, the General Accounting Office criticized the way the 1995 procedures were being applied and 

criticized OIPR and FBI for not complying with the information-sharing requirements of the 1995 procedures. 

This was the third report in as many years by a government agency indicating that the procedures were not working as planned. In October 2000, December 2000, and March 2001, proposals for reform to the 1995 procedures 

were put forth by senior DOJ officials. None resulted in reform. One impediment was that the respective DOJ 

components could not agree on all the proposed reforms.A second impediment was a concern that such reforms 

would require a challenge to the FISA Court’s position on the matter.This was considered risky because the FISA 

Court of Review had never convened, and one of the judges had previously voiced skepticism regarding the constitutionality of the FISA statute. Deputy Attorney General Larry Thompson did ask the court to accept the modifications described in the text, which were distributed as part of his August 2001 memorandum reaffirming the 

1995 procedures. See DOJ memo, Thompson to the Criminal Division, the Office of Intelligence Policy and 

Review,and the FBI,“Intelligence Sharing,”Aug. 6, 2001. 

235.This tasking may have occurred before Rice’s March 15,2001,meeting with Tenet.See CIA memo,“Talking Points for DCI Meeting with Rice,” Mar. 15, 2001. For Rice’s recollections, see Condoleezza Rice meeting 

(Feb. 7, 2004).Attorney General John Ashcroft told us he told Rice on March 7, 2001, that his lawyers had determined that the existing legal authorities for covert action against Bin Ladin were unclear and insufficient, and that 

he suggested new, explicit kill authorities be developed. John Ashcroft testimony,Apr. 13, 2004. On the CIA draft 

documents, see CIA memo,“Talking Points for the DCI on the Draft Afghanistan Counterterrorism Finding and 

the Draft UBL MON,”Mar. 27, 2001. For the description of the meeting,see CIA memo,Moseman to Tenet,Mar. 

28, 2001. 

236. NSC memo, Sturtevant to Griffin, Levin, Krongard,Watson, and others, July 12, 2001. 

237. See, e.g., NSC note, Clarke to Berger, Sept. 23, 2000; Richard Clarke interview (Feb. 3, 2004). 
NOTES TO CHAPTER 6 513 

238. CIA memo, Black to Clarke, Jan. 25, 2001. For a Joint Staff view, see, e.g., Scott Gration interview (Mar. 

3,2004).The mission commander for the Predator flights,Air Force Major Mark A.Cooter,had registered his opposition to redeploying the aircraft back in December 2000: “given the cost/benefit from these continued missions 

it seems senseless.” DOD letter, Cooter to Alec B.,“Continued Flight Operations,” Nov. 14, 2000 (attached to CIA 

memo, Black to DCI and others, Predator Operation, Nov. 17, 2000). 

239. See NSC memo, Summary of Conclusions of Deputies Committee meeting,Apr. 30, 2001.This document noted a consensus in favor of reconnaissance missions commencing in July. But DDCI McLaughlin told us 

that he and Black believed that no such decision had been made at the meeting. Hadley told us he believed that a 

decision had been made at the meeting to fly such missions. See John McLaughlin interview (Jan. 2, 2004). See also 

CIA briefing materials,“Summary of April 30, 2001 Deputies Committee meeting,” May 3, 2001; Stephen Hadley 

meeting (Jan. 31, 2004). For Rice’s perspective, see Condoleezza Rice meeting (Feb. 7, 2004). 

240.Allen described the “quibbling” over financing the Predator program as “ridiculous.” Charles Allen interview (Jan.27,2004).For a CIA senior management perspective,see,e.g.,John McLaughlin interview (Jan.21,2004). 

The Defense Department’s view is suggested in CIA briefing materials,“Summary of April 30,2001 Deputies Committee meeting,” May 3, 2001. 

241. George Tenet interview (Jan. 28, 2004); Charles Allen interview (Jan. 27, 2004). 

242. John Maher III interview (Apr. 22, 2004); Scott Gration interview (Mar. 3, 2004); John Jumper interview 

(Mar. 3, 2004). 

243. On Hadley’s efforts and directions, see NSC memo, Hadley to McLaughlin,Wolfowitz,and Myers,“Re: 

Predator,” July 11, 2001. On Rice’s intervention, see Condoleezza Rice meeting (Feb. 7, 2004). 

244. On the Deputies Committee meeting, see NSC memo, Biegun to executive secretaries, July 31, 2001; 

CIA memo,Campbell to McLaughlin,Pavitt,and others,Aug. 2, 2001.The White House told us that it cannot find 

a formal Summary of Conclusions for this meeting. 

245. NSC memo, Hadley to Armitage,Wolfowitz, Myers, and McLaughlin, resolving Predator issues,Aug. 3, 

2001 (including McLaughlin’s handwritten comment); NSC email, Clarke to Rice and Hadley,“Need to place a 

call to Tenet,”Aug. 8, 2001. 

246. John Maher III interview (Apr. 22, 2004); John Jumper interview (Mar. 3, 2004); see also Scott Gration 

interview (Mar. 3, 2004). 

247.NSC memo,Clarke to Rice,“Observations at the Principals Meeting on Al Qida,” Sept. 4, 2001 (text italicized here is underlined in the original). 

248. Ibid. 

249. Ibid. 

250. Condoleezza Rice testimony,Apr. 8, 2004. 

251. CIA memo, Black to Tenet, Sept. 4, 2001. 

252.Various interviews with participants, as well as the Maher memo (see note 255 below), make it clear that 

the meeting focused on Predator, not the presidential directive. 

253. Condoleezza Rice meeting (Feb. 7, 2004). 

254. Ibid.; NSC memo, Cressey to Rice, September 4 PC on counterterrorism, Sept. 3, 2001. 

255. CIA memo, Maher to limited group, “Principals Committee meeting, Sept. 4, 2001,” Sept. 4, 2001.We 

have not found a formal summary of conclusions, which would usually be prepared after a Principals Committee 

meeting. 

256. Ibid. 

257. Ibid. 

258. Ibid. 

259. NSC memo, Clarke to CSG members, Sept. 7, 2001. 

260. On Massoud’s assassination, see Coll, Ghost Wars, pp. 574–575. On the Sept. 10 meeting, see NSC memo, 

Biegun to executive secretaries, “Summary of Conclusions for Sept. 10, 2001 Deputies Committee meeting on 

Afghanistan, India and Pakistan,” Sept. 26, 2001. Note that the agenda for this meeting, distributed on September 

7,2001,listed its topics as “Pakistan,India,and Afghanistan”;the Summary of Conclusions,written after 9/11,flipped 

the order of the topics. 

261. NSC memo, Hadley to Tenet, Sept. 10, 2001. 

7 The Attack Looms 

1. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004 (classified version), p. 16. 

2.Intelligence report, interrogation of KSM,May 19, 2003.Although KSM’s stated reasons for sending Hazmi 

and Mihdhar to California do not seem especially compelling, we have uncovered no evidence tending to establish any more plausible explanation for the California destination.The possibility that the two hijackers were pursuing another al Qaeda mission on the West Coast, while certainly conceivable—see, e.g., CIA analytic report, 
514 NOTES TO CHAPTER 7 

“Alternate View:Two 11 September Hijackers Possibly Involved in Previous US Plot,” CTC 2002-30064, July 5, 

2002—conflicts with the organization’s preference for having its 9/11 operatives concentrate on that mission exclusively. 

3. Intelligence reports, interrogations of KSM, May 19, 2003;Aug. 14, 2003. 

4.Intelligence report, interrogation of KSM, Aug. 18, 2003.According to Hambali, in late 1999 or early 2000 

KSM sent an al Qaeda operative named Issa al Britani to visit Hambali in Malaysia.At the end of the visit,Issa provided Hambali with two addresses—one in the United States (“possibly in California”) and one in South Africa— 

and told Hambali he could contact “people in those locations” if he “needed help.” Hambali claims he never 

contacted anyone at either address or passed either address to anyone else,and claims not to remember the addresses. 

Intelligence report, interrogation of Hambali, Sept. 12, 2003. In an assessment of KSM’s reporting, the CIA concluded that protecting operatives in the United States appeared to be a “major part” of KSM’s resistance efforts. For 

example, in response to questions about U.S. zip codes found in his notebooks, KSM provided the less than satisfactory explanation that he was planning to use the zip codes to open new email accounts. CIA report, Intelligence 

Community Terrorist Threat Assessment,“Khalid Shaykh Muhammed’s Threat Reporting—Precious Truths, Surrounded by a Bodyguard of Lies,”Apr. 3, 2003, pp. 4–5. 

5. Notably, as discussed in chapter 5, precisely such arrangements—in the form of lodging and travel assistance 

provided by Hambali’s minions—were in place when the first contingent of operatives (including Hazmi and Mihdhar) journeyed to Kuala Lumpur in late 1999 and early 2000. 

6. Intelligence report, interrogation of KSM, May 19, 2003. 

7.Intelligence reports, interrogations of KSM,May 19, 2003;Aug. 14, 2003.KSM also has stated that in addition to providing Hazmi and Mihdhar with a San Diego telephone book, he gave them another directory “possibly covering Long Beach, California.” Intelligence report, interrogation of KSM, June 15, 2004. 

8.Although Hazmi and Mihdhar told immigration authorities on January 15, 2000, that they would be staying at the Sheraton Hotel in Los Angeles, their names do not appear in the hotel’s registration records for the second half of January.FBI searches of the records of other hotels near the airport and smaller establishments in Culver 

City failed to locate the hijackers,as did our own investigation. See FBI report,“Hijackers Timeline,”Nov. 14, 2003 

(Apr. 3, 1999, entry, citing 265A-NY-280350-CG, serial 4062; 265A-NY-280350-302, serial 7134); Commission 

investigation in Culver City;Vicki G. interview (Sept. 30, 2003). 

9. For the FBI source’s claims, see FBI letterhead memorandum, Penttbom investigation, Oct. 8, 2002. For 

Abdullah’s recollections,see FBI report of investigation,interview of Mohdar Abdullah,Jan.15,2002.Other reporting indicates that Hazmi and Mihdhar spent time at the King Fahd mosque.A scholar lecturing at the mosque was 

reportedly approached by either Hazmi or Mihdhar about performing a wedding ceremony. Khalil A. Khalil interview (Feb. 24, 2004). On “Khallam,” see FBI electronic communication, “Fahad Althumairy,” Sept. 4, 2002; FBI 

electronic communication,“Ziyat Kharfan,”Jan.8,2002 (giving description of visitor with whom Hazmi and Mihdhar met at mosque).The Khallam story has never been corroborated.The FBI considered the possibility that Khallam might be Khallad,the al Qaeda member whose role in the 9/11 plot and the Cole attack we discussed in chapter 

5.This speculation was based on reporting that Khallad was in the United States in June 2000 and was seen in the 

company of Fahad alThumairy,an imam at the mosque.FBI electronic communication,investigation of Cole bombing, interview of witness, Mar. 19, 2003; CIA cable, source reporting, Mar. 18, 2003. Neither we nor the FBI have 

found any travel documentation establishing Khallad’s presence in the United States at any time.We doubt that the 

person allegedly seen with Thumairy actually was Khallad. 

10. Patrick J. McDonnell,“Saudi Envoy in L.A. Is Deported,” Los Angeles Times, May 10, 2003, p. B1; Michael 

Isikoff and Daniel Klaidman, with Jamie Reno,“Failure to Communicate,” Newsweek,Aug. 4, 2003, p. 34.As of January 2000,Thumairy was employed by the Saudi Arabian Ministry of Islamic Affairs, Religious Endowments and 

Religious Guidance,to act as the consulate’s liaison to the mosque. FBI electronic communication,“Fahad Al Thumairy,”Sept.4,2002.Before 9/11,Saudi imams employed by the ministry often were dispatched to help serve Muslim communities around the world,sometimes—as in Thumairy’s case—with diplomatic status in the host country. 

On Thumairy’s leadership, see FBI letterhead memorandum, investigation of Mohammed bin Suleiman al 

Muhanna, July 9, 2003; FBI letterhead memorandum, investigation of Mohamed Ibrahim Aliter, Dec. 2, 2002. 

11. FBI electronic communication,“Abdulaziz Alroomi,”Apr. 2, 2003. 

12. FBI letterhead memorandum, investigation of Khaled Charif, Dec. 4, 2002. After 9/11, arguments arose 

within the Saudi government over whether to allow reputedly radical imams, including Thumairy, to work for the 

Saudi government in the United States. FBI letterhead memorandum, investigation of Mohammed bin Suleiman 

al Muhanna,July 9, 2003.In May 2003,the U.S. government settled the matter,at least in Thumairy’s case, by refusing to let him back into the country.DOS memo,Karl Hoffman to the Commission,June 8, 2004,and the attached 

materials. 

13. On Thumairy’s religious views, see FBI letterhead memorandum, investigation of Mohamed Aliter, Dec. 

2,2002;Fahad alThumairy interviews (Feb.23–25,2004). However,two witnesses we interviewed who knewThumairy and used to hear him preach at the King Fahd mosque deny that he promoted extremism. Sami A. Mekhemar interview (Apr. 21, 2004); Interview (Apr. 23, 2004). Despite the disparate views as to whether Thumairy 
NOTES TO CHAPTER 7 515 

qualified as an extremist while he was in Los Angeles, it does appear that both the Saudi Arabian government and 

the leadership of the mosque attempted to discipline him in the summer of 2002 and early 2003 for espousing 

extremist views.Thumairy denies incurring any such disciplinary measures. Fahad al Thumairy interviews (Feb. 

23–25, 2004); FBI letterhead memorandum, investigation of Mohammed bin Suleiman al Muhanna, July 9, 2003. 

On Bayoumi,see Khalil A.Khalil interview (Feb.24,2004). Bayoumi and Thumairy had numerous telephonic contacts between December 1998 and December 2000. Specifically, Bayoumi called Thumairy’s home telephone 10 

times during this period, and Thumairy called Bayoumi’s cellular and home phones 11 times between December 

3 and December 20, 2000. FBI electronic communication,“Fahad Al-Thumairy,” Nov. 20, 2002. Bayoumi recalls 

consulting with Thumairy, solely on religious matters, both by telephone and in person at the mosque. Omar al 

Bayoumi interview (Oct. 16–17, 2003).As to Thumairy’s contact with Mohdar Abdullah, see FBI electronic communication,“Fahad Althumairy,”Oct. 25, 2002;FBI report of investigation,interview of Mohdar Abdullah,July 23, 

2002.According to one individual,Abdullah visited the mosque frequently and was “very close” to radical followers of Thumairy. FBI electronic communication,“Fahad Althumairy,” Oct. 25, 2002. 

14.We have checked, for example, the records for apartments where Thumairy is known to have placed Saudi 

visitors during 2001.The most intriguing lead concerns an Arabic-speaking taxicab driver,Qualid Benomrane,who 

was arrested on immigration charges in early 2002.When asked to look at a series of photographs that included 

the 19 hijackers involved in the 9/11 attacks, Benomrane responded ambiguously, seeming first to pick out the 

photographs of Hazmi and Mihdhar but then denying that he recognized them. Later in the interview, Benomrane told the FBI about driving “two Saudis” around Los Angeles and to San Diego’s Sea World after being introduced to them by Thumairy at the King Fahd mosque before 9/11. According to Benomrane, someone at the 

consulate had asked Thumairy to assist the two Saudis, who had recently arrived in Los Angeles and had moved to 

an apartment near the mosque. FBI electronic communication,“Fahad Althumairy,” Sept. 4, 2002;Ashour E. interview (May 20, 2004); FBI reports of investigation, interviews of Qualid Moncef Benomrane, Mar. 7, 2002; Mar. 13, 

2002; May 23, 2002.Working with agencies of the U.S. government, we have attempted to locate and interview 

Benomrane overseas, since he was deported in 2002. After checking many possible avenues of corroboration for 

this story, our investigation has not substantiated the hypothesis that Benomrane’s “two Saudis” were Hazmi and 

Mihdhar. In fact, we have established that Benomrane did not obtain a taxi license, or even a driver’s license, until 

months after he could be supposed to have chauffeured Hazmi and Mihdhar. Moreover, before his deportation, 

Benomrane described the two Saudis as sons of a sick father who was seeking medical treatment in Los Angeles. 

Ibid.We have found evidence corroborating this account. 

15. FBI document made available to the Commission; Caysan Bin Don interview (Apr. 20, 2004); Omar al 

Bayoumi interview (Oct. 16–17, 2003);Interview (Apr. 23, 2004).In Bin Don’s presence,Bayoumi met with a stillunidentified consular employee whom Bayoumi already knew and whom Bin Don says he saw in Anaheim as 

recently as November 2003.The employee provided Bayoumi with Qur’ans and other religious materials during 

the February 1, 2000, meeting. Omar al Bayoumi interview (Oct. 16–17, 2003). At the time of the February 1, 

2000, restaurant encounter, Bin Don, a U.S. citizen, went by the name Isamu Dyson. 

16. Caysan Bin Don interview (Apr. 20, 2004); FBI report of investigation, interview of Isamu Dyson, Oct. 8, 

2001. 

17. See Caysan Bin Don interview (Apr. 20, 2004);FBI report of investigation,interview of Isamu Dyson,Oct. 

8, 2001.Bin Don himself has been inconsistent about visiting the mosque.In his initial interviews,he recalled praying with Bayoumi at the consulate before lunch and visiting the mosque only once, after the meal; when we interviewed him recently, however, he stated that both prayer sessions took place at the mosque. For Bayoumi’s visits to 

Los Angeles,see FBI report of investigation,recovery of hotel records,Jan. 15, 2002.Although Bayoumi might deny 

visiting the mosque on February 1 to conceal some contact he may have made there that day, we have seen no evidence of such contact. 

18. Saudi Civil Aviation Authority employment records for Bayoumi, Mar. 2000–Jan. 2002 (provided by the 

FBI);FBI report of investigation,“Connections of San Diego PENTTBOMB Subjects to the Government of Saudi 

Arabia,” undated; FBI letterhead memorandum, investigation of Bayoumi,Apr. 15, 2002.While in San Diego,Bayoumi was officially employed by Ercan, a subsidiary of a contractor for the Saudi Civil Aviation Administration, 

although a fellow employee described Bayoumi as a “ghost employee,” noting that he was one of many Saudis on 

the payroll who was not required to work. In April 2000, Bayoumi received a promotion and his status was also 

adjusted from “single” to “married” (despite the fact that he was already married).As a result, his salary was raised 

and his “other allowances” stipend increased significantly, from approximately $465 to $3,925 a month, remaining 

at that level until December 2000.In January 2001,the stipend was reduced to $3,427.It stayed constant until August 

2001,when Bayoumi left the United States. Saudi Civil Aviation Authority employment records for Bayoumi,Mar. 

2000–Jan. 2002 (provided by the FBI); Richard L. Lambert prepared statement, June 26, 2003, pp. 7–9; FBI reports 

of investigation, interviews of Samuel George Coombs,Apr. 8, 2002; July 24, 2002;Aug. 26, 2002. 

19.On Bayoumi’s activities,see FBI electronic communication,interview of Bayoumi,Sept.17,2003.Although 

Bayoumi admits knowingThumairy,no telephone records document any contact between the two just before Bayoumi’s lunch with Hazmi and Mihdhar in Los Angeles. Nor do individuals who regard Thumairy as an extremist 
516 NOTES TO CHAPTER 7 

place Bayoumi in Thumairy’s circle of associates. KSM has denied knowing Bayoumi. Intelligence report, interrogation of KSM,Aug. 18, 2003. 

Bayoumi was once the subject of an FBI counterterrorism investigation, prompted by allegations about him 

that appear to have been groundless.On the closing of the investigation,see FBI electronic communication,“Omar 

Ahmed Al Bayoumi,” June 7, 1999. Another possible source of suspicion is his passport, which contains a cachet 

that intelligence investigators associate with possible adherence to al Qaeda. It is a marking that can be obtained 

by especially devout Muslims.Although we believe the marking suggests the need for further inquiry, it is not the 

kind of fraudulent manipulation that would conclusively link the document with a terrorist organization. INS 

records, copy of Bayoumi passport;CIA analytic report, Al-Qa’idaTravel Issues,CTC 2004-40002H,Nov.14,2003, 

pp. ii, 18. 

20. On Abdullah’s assistance to the hijackers, see FBI electronic communication,Abdullah investigation, May 

19, 2004. In a post-9/11 interview with law enforcement,Abdullah claimed that Bayoumi specifically asked him 

“to be the individual to acclimate the hijackers to the United States, particularly San Diego,California.” FBI report 

of investigation, interview of Mohdar Abdullah, July 23, 2002. Bayoumi, however, denies even introducing Hazmi 

and Mihdhar to Abdullah, much less asking him to assist them. Omar al Bayoumi interview (Oct. 16–17, 2003). 

21. FBI report of investigation, interview of Mohdar Abdullah, July 23, 2002; FBI electronic communication, 

“Osama Bassnan,” Oct. 17, 2001; FBI report of investigation, interview of Mohdar Abdullah, Sept. 22, 2001; FBI 

electronic communication, “Shareef Abdulmuttaleb el Arbi,” Feb. 4, 2003. For the possibility of the notebook 

belonging to someone else, see FBI report, Behavioral Analysis Activity, Oct. 4, 2001. 

22. FBI electronic communication, interview of Charles Sabah Toma, May 18, 2004. 

23. On Abdullah’s claims of advance knowledge, see FBI electronic communication, interview, May 17, 2004. 

On Abdullah’s telephone use after August 25, 2001, and acting strangely, see FBI report of investigation, interview, 

Sept.24,2001;FBI report of investigation,interview of Mohdar Abdullah,July 23,2002;Danny G.interviews (Nov. 

18, 2003; May 24, 2004). 

24.The hijackers’ mode of transportation and the exact date of their arrival in San Diego are not known. On 

their locating Bayoumi on February 4 and his assistance,see Richard L.Lambert prepared statement,June 26, 2003, 

pp. 6–7; Omar al Bayoumi interview (Oct. 16–17, 2003); FBI report of investigation, interview of Omar al Bayoumi,Aug. 4–5, 2003.The rental application states that Hazmi and Mihdhar resided in Bayoumi’s apartment from 

January 15 to February 2, 2000, but Bayoumi denies it,and we have found no reason to dispute his denial.According to Bayoumi,he was in such a hurry to complete the rental transaction that he signed the application form without reading it. Bayoumi also denies receiving any money from Hazmi or Mihdhar for helping them with the 

apartment. Omar al Bayoumi interview (Oct. 16–17, 2003). On opening an account, see FBI report,“Summary of 

Penttbom Investigation,” Feb. 29, 2004, p. 12. 

Contrary to highly publicized allegations, we have found no evidence that Hazmi or Mihdhar received money 

from another Saudi citizen, Osama Bassnan. 

25. Omar al Bayoumi interview (Oct. 16–17, 2003).According to Bayoumi, he originally intended to hold the 

party at his own apartment, but moved it to the hijackers’ apartment when one of the guests created an awkward 

social circumstance by bringing his wife;Bayoumi solved the problem by having the friend’s wife stay with his own 

wife in Bayoumi’s apartment and moving the party to the hijackers’ residence. Bayoumi maintains that a visiting 

sheikh was the party’s principal honoree. Ibid.Although Bin Don has recalled that the party was intended to welcome Hazmi and Mihdhar to the community, this is belied by the hijackers’ apparent decision to sequester themselves in the back room, and by the account of another party attendee. Caysan Bin Don interview (Apr. 20, 2004); 

Khalid Abdulrab al Yafai interview (Feb. 24, 2004). Of the two operatives, only Mihdhar appears briefly on the 

video shot by Bin Don. Bayoumi videotape of party (provided by the FBI). 

26. On the hijackers’ efforts to relocate, see Omar al Bayoumi interview (Oct. 16–17, 2003); Interview (Apr. 

23, 2004); FBI report,“San Diego Brief to 9/11 Commission,” June 26, 2003, p. 17.Telephone records indicate that 

on February 9 and February 14,2000,Bayoumi’s cell phone was used to call the landlord of the operatives’acquaintance,Hashim al Attas,who had decided to vacate his apartment.On February 15,2000,when the landlord returned 

a page from Bayoumi’s cell phone, Hazmi answered the phone. Steve O. interview (Nov. 17, 2003); FBI report of 

investigation, interview of George Harb, Oct. 30, 2001. Hazmi and Mihdhar appear to have used Bayoumi’s cell 

phone until telephone service (subscribed in Hazmi’s name) was installed in their apartment. 

27. FBI report of investigation, interview of George Harb, Sept. 16, 2001.The hijackers may actually have lived 

in Attas’s apartment for a short while. Bayoumi has stated that he recalls hearing that Hazmi and Mihdhar moved 

into the apartment for two weeks but then returned to their original apartment while Bayoumi was in Washington,D.C. FBI report of investigation, interview of Omar al Bayoumi,Aug. 4–6, 2003.This account is confirmed by 

Attas’s girlfriend, who recalls that Attas met Mihdhar and Hazmi either through friends or at the mosque, and that 

the pair moved into Attas’s apartment for approximately two weeks before moving out and taking Attas’s furnishings with them. FBI report,“San Diego Brief to 9/11 Commission,” June 26, 2003, p. 18. 

28. Interview (Apr. 23, 2004). Hazmi and Mihdhar did not officially vacate their first apartment until May 31, 

2000. FBI report,“Hijackers Timeline,” Nov. 14, 2003 (citing 265A-NY-280350-SD, serial 1445).The exact details 
NOTES TO CHAPTER 7 517 

of the hijackers’ move to their final San Diego address are not altogether clear, as their landlord—who has been 

interviewed many times by the FBI and once by us—has provided various accounts of how he first met them. See 

also FBI electronic communication,Penttbom investigation,Oct.3,2001.On Mihdhar’s travels,see Interview (Apr. 

23, 2004); FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004 (classified version), p. 46. On Hazmi’s 

departure, see FBI report,“San Diego Brief to 9/11 Commission,” June 26, 2003, p. 18. 

29. On the purchase of the car, see FBI report,“Hijackers Timeline,” Nov. 14, 2003 (citing Bank of America 

records). Law enforcement officials recovered the blue 1988 Toyota from the parking lot at Dulles International 

Airport on September 11.On the wire transfer,see FBI report of investigation,interview,Sept.17,2001.After 9/11, 

the mosque administrator came forward because he feared he had unwittingly aided the hijackers.He recalled Hazmi 

and Mihdhar arriving at the mosque on their own and describing themselves as clerks employed by the Saudi Arabian government.The two said they needed help finding a school where they could study English, which neither 

spoke well enough, in the administrator’s opinion, to permit them to become pilots.The administrator also suspected that Mihdhar might have been an intelligence agent of the Saudi government.After first declining Hazmi’s 

request for a loan, the administrator agreed to permit him to use the administrator’s bank account to receive the 

$5,000 wire transfer. Claiming to have been suspicious of the entire transaction, the administrator distanced himself from Hazmi and Mihdhar, but not before they had received the assistance they needed. Ibid.We have no evidence contradicting the administrator’s account. 

30. On visits to other mosques, see FBI letterhead memorandum, investigation of Ali Ahmad Mesdaq, Jan. 28, 

2002; FBI reports of investigation, interviews of Samir Abdoun, Oct. 28, 2001; May 15, 2002. On Bayoumi’s assistance, see Richard L. Lambert prepared statement, June 26, 2003, p. 7; FBI electronic communication,“Jay Steven 

Barlow,” Sept. 24, 2002. On April 12, 2000, Hazmi registered for a one-month class in conversational English. FBI 

report,“Hijackers Timeline,” Nov. 14, 2003 (Apr. 12, 2000, entry, citing Bank of America records). 

31. Even before learning of Abdullah’s alleged jailhouse conversations, we attempted to interview him in 

November 2003, while he was incarcerated and awaiting deportation.Through counsel,Abdullah refused to be 

interviewed unless he was released from custody.The U.S. Department of Justice declined to obtain an order of use 

immunity so that Abdullah’s testimony could be compelled. See Commission letter to Daniel Levin, DOJ, Dec. 31, 

2003;DOJ letter,Daniel Levin to the Commission,Jan.5,2004.On Abdullah’s deportation,see FBI electronic communication, Abdullah investigation, July 1, 2004. Abdullah appears to be at liberty in Yemen, although he claims 

Yemeni authorities are watching him. H. G. Reza, “Deported Friend of Terrorists in Report,” Los Angeles Times, 

June 17, 2004, p.A31. 

32. On Awadallah, see FBI electronic communication, interview of Osama Awadallah, June 6, 2002; FBI electronic communication, interview of Osama Awadallah, Feb. 4, 2003. On Bakarbashat, see FBI report of investigation, interview of Omar Bakarbashat, Sept. 17, 2001; FBI electronic communication, Penttbom investigation,Apr. 

11, 2002. Another associate of Hazmi and Mihdhar allegedly referred to them after the September 11 attacks as 

“more than heroes.” FBI letterhead memorandum,“Diah Thabet,” Oct. 25, 2002. 

33. On Anwar Aulaqi, see Wade A. interview (Oct. 16, 2003).The FBI investigated Aulaqi in 1999 and 2000 

after learning that he may have been contacted by a possible procurement agent for Bin Ladin. During this investigation, the FBI learned that Aulaqi knew individuals from the Holy Land Foundation and others involved in raising money for the Palestinian terrorist group Hamas. Sources alleged that Aulaqi had other extremist connections. 

FBI electronic communication, background searches, Feb. 3, 2000; FBI report of investigation, interview, Sept. 24, 

2001; FBI electronic communication, interview, Oct. 8, 2002. None of this information was considered strong 

enough to support a criminal prosecution. For evidence of possible early contacts between Hazmi/Mihdhar and 

Aulaqi, see Steve O. interview (Nov. 17, 2003), noting that four calls took place between Aulaqi’s phone and Bayoumi’s phone on February 4, 2000, the day Bayoumi helped Hazmi and Mihdhar find an apartment and perhaps 

lent them his phone. 

One witness remembered meeting Hazmi through Aulaqi and Mohdar Abdullah, and later meeting Mihdhar 

at Aulaqi’s mosque.This same witness recalled seeing Hazmi and Mihdhar in the guest room on the second floor 

of the mosque and, on one occasion, leaving the room just after Aulaqi, at the conclusion of a meeting. FBI reports 

of investigation, interviews of Samir Abdoun, Oct. 28, 2001; May 15, 2002; FBI report of investigation, interview 

of Anwar Aulaqi, Sept. 25, 2001; FBI electronic communication, Penttbom investigation, Sept. 15, 2002. 

34. FBI reports of investigation, interviews of Anwar Aulaqi, Sept. 17, 2001; Sept. 19, 2001. 

35.Aulaqi took a position at the Dar al Hijra mosque in early 2001. By the time we sought to interview him 

in 2003, he had left the United States, reportedly returning to Yemen.We attempted to locate and interview him 

in Yemen, working with U.S.agencies and the Yemeni government,as well as other governments that might have 

knowledge of his whereabouts.Those attempts were unsuccessful. 

36.Whereas Hazmi managed to speak broken English, Mihdhar did not even have this much command of the 

language, which he appeared uninterested in learning. Interview (Apr. 23, 2004); FBI report of investigation, interview of Omar Bakarbashat, Sept. 17, 2001; FBI report of investigation, interview of Ramez Noaman, Oct. 1, 2001. 

On April 4, 2000, Hazmi took his first flying lesson, a one-hour introductory session at the National Air College 

in San Diego. Exactly one month later, Hazmi and Mihdhar purchased flight equipment from an instructor at the 
518 NOTES TO CHAPTER 7 

Sorbi Flying Club in San Diego. On May 5, both of them took a lesson at Sorbi, followed by a second lesson at the 

same school five days later. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 18. 

37. On the Sorbi Flying Club, see FBI report of investigation, interview of Khaled al Kayed, Sept. 15, 2001. 

For other instructors’ views, see FBI electronic communication, Penttbomb investigation,Apr. 11, 2002. 

38. On Mihdhar’s phone calls, see, e.g., FBI report,“Hijackers Timeline,” Nov. 14, 2003 (Mar. 20, 2000, entry, 

citing 265A-NY-280350-19426).On Mihdhar’s travels,see FBI report,“Summary of Penttbom Investigation,”Feb. 

29, 2004 (classified version), p. 17. On KSM’s views, see Intelligence report, interrogation of KSM, May 19, 2003. 

On Mihdhar’s status, see INS record, NIIS record of Mihdhar, June 10, 2000. 

39. On KSM’s communication methods, see Intelligence report, interrogation of KSM, Oct. 15, 2003. Even 

here, the West Coast operatives’ language limitation posed a problem, as KSM had to send emails in Arabic using 

the English alphabet. Ibid. In addition to having his nephew Ali Abdul Aziz Ali transmit funds to the operatives in 

the United States, KSM used Ali as an intermediary for telephone messages. Intelligence report, interrogation of 

detainee, Jan. 7, 2004. On Khallad’s role, see Intelligence reports, interrogations of KSM, Oct. 15, 2003; Aug. 18, 

2003; Intelligence report, interrogation of Khallad, Feb. 17, 2004. On KSM’s annoyance with and views on Mihdhar, see Intelligence reports, interrogations of KSM, June 15, 2004; May 19, 2003. 

40. Intelligence report, interrogation of Khallad, Feb. 17, 2004; FBI report of investigation, interview, Sept. 24, 

2001;FBI electronic communication,Penttbom investigation,Sept.15,2001;FBI electronic communication,interview, July 26, 2002; Interview (Apr. 23, 2004); FBI electronic communication, Penttbom investigation, Sept. 15, 

2001. Both KSM and Khallad were aware of Hazmi’s interest in finding a bride, and KSM reportedly went so far 

as to promise Hazmi a monthly stipend of $700 in the event he succeeded in marrying. Intelligence reports, interrogations of KSM,Aug. 6, 2003; Jan. 9, 2004.Although Hazmi did not use his housemate’s telephone to make calls, 

he apparently received calls on it, including calls from an individual named Ashraf Suboh, who called the house 16 

times between July 20 and November 18, 2000. Suboh’s name and address appear in a printed email recovered during searches at an al Qaeda site in Pakistan in May 2002.The document was dated Jan. 9, 2001, and included his 

name and a mailing address. FBI letterhead memorandum, San Diego investigation, July 2, 2002. 

41. Salmi arrived in San Diego on August 7, 2000, and three days later moved into the house where Hazmi 

resided. Omar al Bayoumi—who reported (at least nominally) to Salmi’s uncle at the Saudi Civil Aviation ministry—found this accommodation for Salmi, although Salmi claims not to have known Bayoumi before coming to 

San Diego. FBI report of investigation, interview of Yazeed al Salmi, Oct. 8, 2001. On Salmi’s move to Abdullah’s 

house in La Mesa, see FBI report of investigation, interview of Salmi, Sept. 21, 2001. On possible financial links, 

see FBI report, “Hijackers Timeline,” Nov. 14, 2003 (citing 265A-NY-280350-302, serial 59279); FBI electronic 

communication, Information and questions re Salmi interview, June 9, 2004; FBI report of investigation, interview 

of Salmi, June 17, 2004. For Salmi’s possible link to Hanjour, see FBI report of investigation, interview of Abdullah, July 23, 2002.We made efforts with the assistance of the FBI to interview Salmi, but without success.The FBI 

interviewed Salmi on its own in June 2004 but failed to ask about his reported childhood ties to Hanjour. FBI 

report of investigation interview of Yazeed al Salmi, June 14, 2004. 

42.At KSM’s direction,Khallad notified Hazmi that another operative, who turned out to be Hanjour, would 

be joining Hazmi soon. Intelligence report, interrogation of Khallad, Feb. 17, 2004. On Hazmi’s work at the gas 

station and his statement about becoming famous, see FBI report of investigation, interview, May 21, 2002.The 

owner of the gas station, Osama Mustafa, and the manager of the station, Iyad Kreiwesh, have both been the subject of FBI counterterrorism investigations.The investigations did not yield evidence of criminal conduct.Thumairy, the Saudi imam in Los Angeles, allegedly presided over Kreiwesh’s wedding at the King Fahd mosque, 

witnessed by Abdullah and Benomrane, likely around September 2000. FBI report of investigation, interview of 

Mohdar Abdullah, July 23, 2002; 4377 Parks Avenue, San Diego record,“Application to Rent and Rental Deposit,” 

Sept. 21, 2000. 

43. On Hanjour’s travel to San Diego, see INS record, NIIS record of Hanjour, Dec. 8, 2000. Hazmi’s housemate remembers him taking an unexplained trip to the San Diego airport around this time. FBI report of investigation, interview, Sept. 24, 2001. On Hanjour and Hazmi leaving San Diego and the visit to the gas station, see FBI 

report of investigation, interview of Mohdar Abdullah, Sept. 19, 2001. On Hazmi’s comment to his housemate, see 

Interview (Apr. 23, 2004).Although Hazmi’s housemate claims that the “Hani” whom Hazmi introduced him to 

is not the same person pictured in Hanjour’s photograph, we have little doubt that the housemate did in fact see 

Hanjour on the day he and Hazmi left San Diego. Ibid.; FBI electronic communication, Penttbom investigation, 

Sept. 15, 2001. 

44. On Hazmi’s contact with Abdullah, see FBI report of investigation, interview of Mohdar Abdullah, Sept. 

19, 2001; FBI report of investigation, interview of Ramez Noaman, Oct. 1, 2001. On Hazmi’s contact with his 

housemate,see FBI reports of investigation,interviews,Sept.24,2001;July 26,2002.On Hazmi’s contact to acquaintances in San Diego, see Danny G. interviews (Nov. 18, 2003; May 24, 2004). 

45. For Shehhi’s arrival, see INS record, NIIS record of Shehhi, May 29, 2000; Customs record, secondary 

inspection record of Shehhi,May 29, 2000.For Shehhi going to NewYork City,see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (May 30, 2000, entry citing Dresdner bank records). For Atta’s travel to the Czech Republic, 
NOTES TO CHAPTER 7 519 

see ibid. (June 2, 2000, entry citing Teletype, Sept. 21, 2001, 280350-PR, serial 111). Upon entry,Atta received 

the customary authorization to stay six months as a tourist. For Atta’s arrival in Newark on June 3, 2000,see INS 

record, non-NIIS record of Atta, June 3, 2000. For Atta’s apparent motivation, see CIA analytic report,“11 September:The Plot and the Plotters,” CTC 2003-40044HC, June 1, 2003, p. 13; Intelligence reports, interrogations 

of Binalshibh, Oct. 2, 2002; Mar. 3, 2004. 

46.Demonstrating Atta and Shehhi’s uncertainty regarding flight schools,Atta emailed a New Hampshire school 

on June 5, 2000,see FBI report,“Hijackers Timeline,”Dec. 5, 2003 (citing 265A-NY-280350-302,serial 3975);and 

inquired with a New Jersey school on June 22, 2000,see ibid.(citing 265A-NY-280350-NK,serial 15965).As they 

looked at flight schools on the East Coast, Atta and Shehhi stayed in a series of short-term rentals in New York 

City. Ibid. (June 19, 2000, entry citing 265A-NY-280350-302, serials 80926, 86069; June 25, 2000, entry citing 

265A-NY-280350-302, serial 74902). For Jarrah’s travel and training, see INS record, NIIS record of Jarrah, June 

27, 2000; FBI letterhead memorandum, profile of Jarrah, Mar. 20, 2002. For Jarrah living with instructors, see ibid. 

For Jarrah purchasing a vehicle, see FBI briefing materials, Penttbom, Dec. 10–11, 2003, p. 150 (citing 265A-NY280350-302, serials 21113, 66098). 

47. For Atta and Shehhi visiting the Oklahoma school,see FBI report,“Hijackers Timeline,”Dec. 5, 2003 (July 

2, 2000, entry citing FBI electronic communication, Sept. 13, 2001). For Moussaoui’s enrollment, see Superseding 

Indictment, United States v. Moussaoui, Crim. No. 01-455-A (E.D.Va. filed July 16, 2002), para. 44. For Atta’s initial 

training in Florida,see FBI report,“Hijackers Timeline,”Dec. 5, 2003 (July 7, 2000, entry citing 265A-NY-280350-

TP-5382).Atta and Shehhi did not take their return flight to New York,and there are no travel records indicating 

how they traveled from Oklahoma to Florida. Ibid. (July 7, 2000, entry citing FBI electronic communication, Sept. 

19, 2001). For Atta and Shehhi’s enrollment in the advanced course, see ibid. (July 17, 2000, entry citing 265A-NY280350, serial 4234; 265A-NY-280350-CE, serial 632).The two also soon rented an apartment and opened a joint 

bank account. Ibid. (July 13, 2000, entry citing 265A-NY-280350-TP-5679; July 7, 2000, entry citing 265A-NY280350-302-16752).Atta bought a car. FBI briefing materials, Penttbom, Dec. 10–11, 2003, p. 150. For their solo 

flights, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (July 30, 2000, entry citing 265A-NY-280350-CE-624, 

632). For passing the test, see ibid. (Aug. 14, 2000, entry citing 265A-NY-280350-302, serials 9715, 26590). For 

Atta and Shehhi continuing training,see ibid.(Sept.1,2000,entry citing 265A-NY-280350-2435).For Jarrah’s training, see ibid. (June 27, 2000, entry citing 265A-NY-280350-TP (FD-302), serial 1442). 

48.Ali reportedly received the money sent to the United States from KSM in Pakistan and via courier. Intelligence reports, interrogations of detainee, Feb. 11, 2004 (two reports). Ramzi Binalshibh wired some funds withdrawn from Shehhi’s bank account in Germany, a total of more than $10,000 in four transfers between June 13 and 

September 27, 2000. FBI report, “Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 16–17; German BKA 

(Bundeskriminalamt) report, investigative summary re Binalshibh, July 4, 2002, pp. 39–41. 

49.Adam Drucker interview (Jan. 12, 2004); wire transfer documents (provided by the FBI), pp. 6–37.Ali did 

provide identification for his initial wire transfer to Hazmi in April that, along with some contact information he 

provided when he made subsequent transfers, helped the FBI unravel his aliases after 9/11. Intelligence reports, 

interrogations of detainee, Feb. 11, 2004 (two reports). 

50.The applications of Atta and Shehhi for student status include the same supporting financial documentation. See INS record,Atta application to change status, Sept. 19, 2000; INS record, Shehhi application to change 

status, Sept. 15, 2000. For Atta and Shehhi’s enrolling at Jones Aviation, see FBI report,“Hijackers Timeline,” Dec. 

5, 2003 (Sept. 23, 2000, entry citing SunTrust Financial Records). For Atta and Shehhi’s behavior, see FBI report 

of investigation, interview of Ivan Chirivella, Sept. 15, 2001. For their failure, haste, and return to Huffman, see FBI 

report,“Hijackers Timeline,”Dec. 5, 2003 (Oct. 4, 2000, entry citing 265A-NY-280350-TP,serial 1474; 265A-NY280350-302, serial 1361). 

51. For Jarrah’s certificate, see FBI letterhead memorandum, profile of Jarrah, Mar. 20, 2002. For Jarrah’s leaving the United States, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (Oct. 7, 2000, entry citing 265A-NY280350-302-7134).For Jarrah and Senguen’s travel to Paris,see FBI letterhead memorandum,profile of Jarrah,Mar. 

20, 2002. For Jarrah’s return to the United States,see FBI report,“Hijackers Timeline,”Dec. 5, 2003 (Oct. 29, 2000, 

entry citing INS NIIS Report; 265A-NY-280350-302,serial 7134).For their telephone contact,see FBI letterhead 

memorandum, profile of Jarrah, Mar. 20, 2002. For their email contact, see FBI electronic communication, Penttbom investigation, Sept. 18, 2001, p. 5. 

52. For Binalshibh’s deposit, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (June 27, 2000, entry citing 

265A-NY-280350-TP (FD-302), serial 1442; 265A-NY-280350-TP, serial 9500). For his May and June visa applications, see DOS records, Binalshibh visa applications, May 31, 2000; July 18, 2000; FBI briefing materials, Penttbom, Dec. 10–11, 2003, pp. 136–137; CIA analytic report,“The Plot and the Plotters,” June 1, 2003, pp. 10, 12. For 

his September application in Yemen, see DOS record, Binalshibh visa application, Sept. 16, 2000. For his October 

application in Berlin, see DOS record, Binalshibh visa application, Nov. 1, 2000. Even after the last application was 

rejected, Binalshibh sought ways to get a visa, such as by marrying a U.S. citizen. He corresponded by email with 

a woman in California, but Atta told him to discontinue this effort. Intelligence report, interrogation of Binalshibh, 

Sept. 24, 2002. 
520 NOTES TO CHAPTER 7 

Essabar may have been intended to replace Binalshibh. Like Atta, Shehhi, and Jarrah, Essabar obtained a new 

passport even though his old one was nearly a year from expiration, evidently to conceal his prior travel to 

Afghanistan during the first half of 2000. On December 12, 2000, and January 28, 2001—after Binalshibh’s four 

U.S.visa applications had been denied—Essabar made two unsuccessful U.S.visa applications,stating that he wished 

to visit the United States during the week of February 15, 2001. DOS records, Essabar visa applications, Dec. 12, 

2000; Jan. 8, 2001. See Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004, p. 14. 

Neither Binalshibh nor Essabar were denied visas based on terrorism concerns. 

53. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004 (classified version), p. 82. 

54. For KSM sending Moussaoui to Malaysia, see Intelligence Report, interrogation of KSM, Mar. 24, 2003. 

For Moussaoui not finding a flight school, see Intelligence report, interrogation of detainee, Jan. 22, 2002. For the 

ammonium nitrate purchase,see Intelligence report,interrogation of detainee,Apr.9,2002;Intelligence report,interrogation of detainee,Apr. 12, 2004.For the cargo planes operation,see Intelligence report,interrogation of detainee, 

Apr. 12, 2004. For KSM’s reaction, see Intelligence Report, interrogation of KSM, Mar. 24, 2003. For Moussaoui’s 

and Binalshibh’s trips and Moussaoui’s emails, see FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004 

(classified version), p. 85.There are no witnesses who report that Moussaoui and Binalshibh actually met in London, but Moussaoui’s subsequent travel to Afghanistan implies that he received instructions from Binalshibh. See 

ibid., p. 86. Somewhere in his travels, Moussaoui obtained the funds he would bring to the United States. He 

declared $35,000 upon arrival on February 23, 2001, and he deposited $32,000 into a Norman, Oklahoma, bank 

account on February 26. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 78. 

55. For Hanjour’s entry, see INS record, NIIS record of Hanjour, Oct. 3, 1991. For his university studies, see 

FBI report,“Hijackers Timeline,”Dec. 5, 2003 (Oct. 14, 1991, entry citing 265A-NY-280350-PX,serial 3792). For 

Hanjour being religious, see FBI letterhead memorandum, Penttbom investigation, Jan. 4, 2004, p. 10. One witness 

interviewed by the FBI after 9/11 remembers Hanjour and Nawaf al Hazmi becoming so entranced during a prayer 

that both men began to cry. FBI report of investigation, interview of Mourad Jdaini, Sept. 22, 2001. For Hanjour’s 

trip to Afghanistan, his initial studies in the United States, his rejection by the Saudi flight school, and his desire for 

flight training in the United States, see Intelligence report, interviews of Saudi hijackers’ families, Dec. 22, 2001; 

FBI report of investigation, interview of Adnan Khalil, Sept. 29, 2001. 

56. For Hanjour’s 1996 trip to the United States, see, e.g., FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 

1, 1996, entry citing 265A-NT-280350, serial 2746; 265A-NT-280350-302, serial 9130). For his interest in flight 

training in Florida and his training in California, see FBI report of investigation, interview of Adnan Khalil, Sep. 

14, 2001; FBI report, “Hijackers Timeline,” Dec. 5, 2003 (Sept. 3, 1996, entry citing 265A-NY-280350-SF, serial 

1847). For his 1996 flight instruction in Arizona and return to Saudi Arabia, see ibid. (Sept. 29, 1996, entry citing 

265A-NY-280350-IN, serial 953; Nov. 26, 1996, entry citing INS: 265A-NY-280350-NK). For his return to 

Florida, see FBI letterhead memorandum, investigation of Bandar al Hazmi, Jan. 15, 2002. For his 1998 flight training in Arizona, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Feb. 2, 1998, entry citing 265A-NY-280350-

IN, serial 4468). For his flight training in Arizona with his two friends, see ibid. (Feb. 24, 2000, entry citing 

265A-NY-280530-IN, serial 4468). Hanjour initially was nervous if not fearful in flight training. FBI letterhead 

memorandum, investigation of Lotfi Raissi, Jan. 4, 2004, p. 11. His instructor described him as a terrible pilot. FBI 

letterhead memorandum, interview of James McRae, Sept. 17, 2001. 

We have seen no evidence of a familial relationship between Bandar al Hazmi and hijackers Nawaf al Hazmi 

and Salem al Hazmi.TimT.interview (Jan.5,2004);KenWilliams interview (May 11,2004).Bandar al Hazmi claims 

he met Hanjour in Florida,as they were both studying at the same English-language institute.FBI letterhead memorandum, investigation of Bandar al Hazmi, Jan. 15, 2002. Rayed Abdullah, who knew Bandar al Hazmi from high 

school, says he moved to Florida to become a commercial pilot after speaking with Bandar al Hazmi, and claims 

he met Hanjour upon arriving in Florida. FBI report of investigation, interview of Rayed Abdullah, Sept. 15, 2001; 

FBI letterhead memorandum, investigation of Abdullah Rayed Abdullah, Nov. 16, 2001, p. 8.This account is not 

credible, because Abdullah arrived in the United States on November 15, 1997,the day before Hanjour arrived. Ken 

Williams interview (May 11, 2004); FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 265A-NY-280350-NK, 

serial 1379).The three of them did attend language school together but not until after all three had arrived in the 

United States. FBI report of investigation, interview of Rayed Abdullah, Sept. 15, 2001.The Phoenix FBI office 

remains suspicious of Abdullah and Hazmi and their association with Hanjour. Ken Williams interview (May 11, 

2004). (Williams is the FBI agent who authored what is referred to as the “Phoenix memo,” discussed in chapter 8.) 

For Hanjour obtaining his pilot’s license in three months, see FBI report of investigation, interview of Amro 

Hassan, Sept. 17, 2001, p. 2. For Hanjour receiving his commercial pilot’s license, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 15, 1999, entry citing 265A-NY-280350-PX, serial 334). For Hanjour’s apparent return to 

Saudi Arabia, see ibid. (Apr. 28, 1999, entry citing INS I-94, 265A-NY-280350-NK, serial 1379). Bandar al Hazmi 

continued his training at Arizona Aviation with intermittent trips home to Saudi Arabia,before departing the United 

States for the last time in January 2000.Tim T. interview (Jan. 5, 2004); FBI report of investigation, interview of 

Amro Hassan, Sept. 19, 2001. Rayed Abdullah trained at Arizona Aviation and obtained a private pilot’s license in 

December 1998. FBI letterhead memorandum, investigation of Rayed Abdullah, May 5, 2001, p. 9.Abdullah then 
NOTES TO CHAPTER 7 521 

worked as a computer programmer in Arizona before resuming flight training during the summer of 2001. FBI 

report of investigation, interview of Rayed Abdullah, Sept. 16, 2001, p. 5. 

57. Intelligence report, interviews of Saudi hijackers’ families, Dec. 22, 2001. 

58.Al Qaeda figures at the university or in Tucson included Mubarak al Duri, reportedly Bin Ladin’s principal procurement agent for weapons of mass destruction;Muhammad Bayazid,an al Qaeda arms procurer and trainer; 

Wadi al Hage, an operative convicted for the East Africa bombings; and Wail Julaidan, a Saudi extremist with ties 

to al Qaeda. CIA and FBI joint analytic report, “Arizona: Long Term Nexus for Islamic Extremists,” May 15, 

2002, p. 3. 

59.Rayed Abdullah,who lived and trained with Hanjour,was a leader at the Islamic Cultural Center in Phoenix 

and reportedly gave extremist speeches at the mosque. Ken Williams interview (Jan. 7, 2004); FBI electronic communication, Rayed Abdullah, Sept. 22, 2003. Another Hanjour associate, Faisal al Salmi, took flight training with 

Rayed Abdullah but wanted to keep his training secret.FBI letterhead memorandum,investigation of Rayed Abdullah,May 5,2001;FBI report of investigation,interview of Malek Seif,Oct.25,2001.When polygraphed on whether 

he had taken flight training at the behest of an organization, al Salmi’s negative response was deemed deceptive. 

FBI electronic communication, investigation of Zakaria Soubra, June 5, 2002, p. 8. 

60. For al Qaeda activity in Arizona,see Ken Williams interview (Jan. 7, 2004). On al Qaeda directing individuals in the Phoenix area to enroll in flight training without telling them why, see FBI electronic communication, 

investigation of Rayed Abdullah, Sept. 22, 2003. Ghassan al Sharbi, who was captured in March 2002 in Pakistan 

along with Abu Zubaydah, studied at Embry-Riddle Aeronautical University in Prescott,Arizona. Greg Krikorian, 

“Detainee Facing Deportation Summoned to Probe,” Los AngelesTimes,Jan. 24, 2003;Ken Williams interview (Jan. 

7, 2004). Although Sharbi has not been tied to the 9/11 attacks, he reportedly attended the training camps in 

Afghanistan and swore bayat to Bin Ladin during the summer of 2001. FBI memorandum, investigation of Hamed 

al Sulami,Aug. 1, 2002, p. 6. 

After he left the camps,Sharbi looked for his friend Hamdan al Shalawi,another student in Arizona,for a secret 

project. Shalawi reportedly trained in the camps in November 2000, learning how to conduct “Khobar 

Towers”–type attacks that he and a colleague planned to execute in Saudi Arabia. FBI electronic communication, 

investigation of Hamdan al Shalawi,Oct. 16, 2003, p. 2;Intelligence report,trace request on Shalawi,Nov. 27, 2000. 

Shalawi, however, denies this, claiming to have been studying in Arizona at the time, which neither the FBI nor 

we have been able to confirm. Shalawi was involved in a widely publicized incident in November 1999, when he 

and his friend Muhammed al Qudhaieen were detained because the crew of a cross-country America West flight 

reported that Qudhaieen had attempted to open the cockpit door on two occasions. FBI letterhead memorandum, 

Hamed al Sulami, July 25, 2002, p. 7.After the 9/11 attacks, FBI agents in Phoenix considered whether the incident was a “dry run” for the attacks. See, e.g., FBI letterhead memorandum, investigation of Fahad al Wahedi, Nov. 

8, 2002, p. 4. In our interviews of Shalawi and Qudhaieen, they both claimed that Qudhaieen was only looking for 

the lavatory on the plane.Mohammad al Qudhaieen interview (Oct. 25, 2003);Hamdan al Shalawi interview (Oct. 

22, 2003). Shalawi admits having gone to Afghanistan, but only once in the late 1980s after the war with the Soviet 

Union. Shalawi interview (Oct. 22, 2003). 

Finally, another admitted associate of Hani Hanjour in Arizona, Hamed al Sulami, has had telephone contact 

with Sulayman al Alwan,a radical Saudi cleric from Qassim Province who was reported to be Abu Zubaydah’s spiritual advisor and, as discussed later in this chapter, may have had a role in recruiting one or more of the muscle 

hijackers. FBI memorandum, investigation of Hamed al Sulami,Aug. 1, 2002, p. 2; FBI memorandum, investigation 

of Fahad al Wahedi, Nov. 8, 2002, p. 4; CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 27. 

61.For Hanjour’s meeting KSM, experience in the camp,and incorporation into the 9/11 operation,see Intelligence report, interrogation of KSM, Feb. 20, 2004. It is unknown how Hanjour got to the camps or who may 

have directed him to go there. For new arrivals’ procedures, see Intelligence report, interrogation of KSM, May 15, 

2003. 

62. For Hanjour returning home and obtaining a visa, see DOS records, visa applications for Hanjour, Sept. 

10, 2000; Sept. 25, 2000. For Hanjour’s statement to his family, see Intelligence report, interviews of Saudi hijackers’ families, Dec. 22, 2001. For the meeting, see Intelligence report, interrogation of detainee, Jan. 7, 2004. 

63.Ali initially gave Hanjour $3,000 to open the account and later deposited another $5,000 into the account. 

See FBI report, financial timeline of 9/11 hijackers, Dec. 9, 2004, p. 36 (Dec. 5, 2000, and Jan. 28, 2001, entries). 

Intelligence report, interrogation of detainee, Feb. 11, 2004. Hanjour also maintained another account, into which 

more than $9,600 was deposited.While in the United States, he accessed both accounts via ATM. FBI Report, 

“Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 9, 11, 13, 17–18, 19. For Hanjour’s travel and supposed 

destination, see INS record, NIIS record of Hanjour, Dec. 8, 2000; DOS record, Hanjour visa application, Sept. 25, 

2000. For his enrollment but failure to attend, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (Nov. 6, 2000, 

entry citing 265A-NY-280350-302, serial 11165; 265A-NY-280350-SF, serial 160). 

64. For Hanjour’s refresher training, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Dec. 13, 2000, entry 

citing 265A-NY-280350-IN, serial 29652). For his desire to train on multi-engine planes, his language difficulties, 

the instructor’s advice, and his reaction, see FBI report of investigation, interview of Rodney McAlear, Apr. 10, 
522 NOTES TO CHAPTER 7 

2002. For his training at Pan Am International Flight Academy and completion by March 2001, see FBI report, 

“Hijackers Timeline,” Dec. 5, 2003 (Feb. 8, 2001, entries citing 265A-NY-280350, serial 2870; 265A-NY-280350-

PX, serials 334, 1033). For the Academy’s instructor’s reaction, see FBI report of investigation, interview of James 

Milton,Apr. 12, 2002; FBI electronic communication, Penttbom investigation, Sept. 16, 2001, pp. 2–3. For his perseverance, see ibid., p. 3. For vacating their apartment, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Mar. 31, 

2001, entry citing 265A-NY-280350-PX, serial 762). During the cross-country drive, Hazmi received a speeding 

ticket in Oklahoma on April 1, 2001.Ibid.(citing 265A-NY-280350-W,serial 693, items k2453, k2454; 265A-NY280350-OC,serial 1541;265A-NY-280350-302,serials 58753,58757).For arrival in Virginia,see ibid.(citing 265ANY-280350-NH, serial 1859). 

65.For Atta’s training at Huffman,see, e.g.,FBI report,“Hijackers Timeline,”Dec. 5, 2003 (Nov. 19, 2000, entry 

citing 265A-280350-TP-5382). For Atta’s certificate, see ibid. (Nov. 20, 2000, entry citing FAA records). For Shehhi’s training at Huffman, see FBI report of investigation, interview of Erik Seiberlich, Sept. 12, 2001. For Shehhi’s 

certificate, see FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 20. For Atta and Shehhi taking 

the commercial pilot test, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (Dec. 19, 2000, entry citing 265ANY-280350-302-9715,serial 26590).For Atta and Shehhi’s commercial pilot licenses,see ibid.(Dec.21,2000,entries 

citing FAA records;265A-NY-280350-302-2340).For Atta and Shehhi’s simulator training,see ibid.(Dec.30,2000, 

entry citing 265A-NY-280350-302, serial 1177). For Jarrah’s training, see ibid. (Dec. 15, 2000, entries citing 265DNY-280350-1399, serial 8048). 

66. For Jarrah’s trip to Beirut and return trip with Senguen, see FBI letterhead memorandum, profile of Jarrah,Mar.20,2002.For Senguen accompanying Jarrah to flight training,see German BKA report,investigative summary re Jarrah,July 18,2002,p.60.According to Binalshibh,Senguen visited Jarrah in order to verify that he actually 

was studying to become a pilot. Intelligence report, interrogation of Binalshibh, June 9, 2004. For Jarrah’s second 

trip to Beirut and visiting Senguen, see FBI letterhead memorandum, profile of Jarrah, Mar. 20, 2002; FBI electronic communication, Penttbom investigation, Sept. 18, 2001, p. 5. 

67. For Atta’s trip to Germany and meeting with Binalshibh, see Intelligence reports, interrogations of Binalshibh, Sept. 24, 2002; Dec. 10, 2002; FBI Penttbom timeline briefing (Dec. 10–11, 2003). For Atta giving money 

to Binalshibh, see ibid. For Atta returning to Florida, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Jan. 10, 

2001, entry citing INS NIIS report; 265A-NY-280350-302, serial 7134). For Binalshibh’s trip to Afghanistan, see 

FBI Penttbom timeline briefing (Dec. 10–11, 2003). 

68. For Shehhi’s trip, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (Jan. 11 and 12, 2001, entries citing 

265A-NY-280350-TP, serials 11182, 11183; 265A-NY-280350-OUT, serials 2248, 2256, Intelligence report).We 

do not have information on what Shehhi did in Morocco.Atta’s cell phone was used on January 2 to call the Moroccan embassy in Washington, D.C. before Shehhi left. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing cellular 

telephone records). Shehhi’s trip occurred at a time when Abdelghani Mzoudi, one of the Hamburg cell associates, 

was also in Morocco.Mzoudi claims he went home to Morocco to get married but could not because he was injured 

in a car accident there. German BKA report, investigative summary re Mzoudi, Jan. 13, 2003, p. 43. He denies having met with Shehhi, and neither German nor U.S. investigators have uncovered evidence of a meeting. See Federal Prosecutor General (Germany), response to Commission letter, June 25, 2004. For Shehhi’s family contacting 

the UAE embassy, which contacted Hamburg police, and the UAE official’s search, see German BKA report, investigative summary re Shehhi, July 9, 2002, p. 23. For Shehhi’s call home, see FBI report,“Hijackers Timeline,” Dec. 

5, 2003 (citing 265A-NY-280350-BN-98). For the search being called off, see German BKA report, investigative 

summary re Shehhi, July 9, 2002, p. 24. 

69. Reports that Atta was in the Prague airport on May 30–31, 2000, and that he was turned back because 

he lacked a visa appear to be a case of mistaken identity:a Pakistani traveler with a name similar to Atta’s attempted 

to enter the Czech Republic from Saudi Arabia via Germany but was forced to return to Germany because he 

lacked a valid Czech visa. CIA cable, report re traveler to Prague, Dec. 8, 2001. 

70. For Czech source reporting and credibility assessment, see CIA briefing (Jan. 28, 2004); Eliska T. interview 

(May 20, 2004). For the information being reported to CIA, see CIA briefing (Jan. 28, 2004). For the leak and the 

ministers’ statements, see CIA briefing (Jan. 28, 2004); Shirley interview (Apr. 29, 2004). On April 4, 2001, Atta 

cashed an $8,000 check at a bank in Virginia Beach; he appears on a bank surveillance tape. For FBI evidence of 

Atta being in Virginia Beach, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 4, 2001, entry citing 265ANY-280350-302-615, 688, 896, 898). For FBI evidence of Atta being in Coral Springs, see ibid. (Apr. 11, 2001, 

entries citing 265A-NY-280350-302, serial 381; 265A-NY-280350-MM, serials 3817, 5214). For Czech government finding no evidence of Atta’s presence and having evidence that Ani was not in Prague, see CIA briefing (Jan. 

28, 2004).Aside from scrutinizing various official records, the Czech government also reviewed surveillance photos taken outside the Iraqi embassy. CIA briefing (Jan. 28, 2004); Shirley interview (Apr. 29, 2004). None of the 

people photographed that day resembled Atta, although the surveillance only operated from 8:00 A.M. to 3:00 P.M. 

CIA cable, review of surveillance photos, Feb. 27, 2002. For Ani’s denials of any meetings and request to superiors, 

see CIA briefing (Jan. 28, 2004); Intelligence report, interrogation of Ahmad Khalil Ibrahim Samir al Ani, Oct. 1, 

2003. For KSM’s denial of the meeting, see Shirley interview (Apr. 29, 2004). Binalshibh has stated that Atta and 
NOTES TO CHAPTER 7 523 

he were so close that Atta probably would have told him of a meeting with an Iraqi official. Intelligence report, 

interrogation of Binalshibh, Oct. 2, 2002. Binalshibh also stated that Bin Ladin was upset with Iraqi leader Saddam 

Hussein for committing atrocities against Iraqi Muslims,and that Bin Ladin would never have approved such a meeting. Intelligence report, interrogation of Binalshibh, Oct. 4, 2002. For Atta not using an alias during his July 2001 

trip, see FBI memo, Penttbom investigation, Jan. 14, 2002. 

71.Atta was admitted as a tourist for an eight-month stay, even though the legal limit for tourists is six months. 

Shehhi was admitted for a four-month “business” stay.The Atta and Shehhi applications to change status were ultimately adjudicated on July 17 and August 9, 2001. Each received until October 1, 2001, to complete his studies. 

For Atta’s INS inspection,see INS records,NIIS record of Atta,Jan. 10, 2001; copy of Atta’s Egyptian passport;Atta’s 

inspection results; student/school form presented by Atta; primary and secondary inspectors interviews (Mar. 25, 

2004).For Shehhi’s INS inspection,see INS records,NIIS record of Shehhi,Jan.18,2001;Shehhi’s inspection results; 

primary inspector interview (Mar. 26, 2004); secondary inspector interview (Mar. 22, 2004). 

72. For Atta and Shehhi staying in Norcross and Decatur, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 

(Jan. 25, 2001, entry citing 265A-NY-280350-3631; 265A-NY-280350-AT-141). For the plane rental in 

Lawrenceville, see ibid. (Jan. 31, 2001, entry citing 265A-NY-280350, serial 13850).These locations are all near 

Atlanta. For return to Virginia, see ibid. (citing 265A-NY-280350-NF-48). For mailbox rental, see ibid. (Feb. 20, 

2001, entry citing 265A-NY-280350-NF-48,51).For check cashing,see FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 26. For return to Georgia, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Feb. 21, 

2001, entry citing 65A-NY-280350-302, serial 49563). For Jarrah staying in Decatur, see FBI report, “Hijackers 

Timeline,” Dec. 5, 2003 (Mar. 15, 2001, entry citing 265A-NY-280350, serial 15661). For Atta-Jarrah call, see FBI 

letterhead memorandum, profile of Jarrah, Mar. 20, 2002. For Jarrah’s apparent visit with Senguen, see INS records, 

NIIS record for Jarrah, Feb. 25, 2001 (with departure date of Mar. 30, 2001); NIIS record for Jarrah,Apr. 13, 2001. 

For Atta and Shehhi returning to Virginia Beach, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 3, 2001, 

entry citing FBI electronic communication, Sept. 17, 2001). For Atta closing the mailbox, see ibid. (Apr. 4, 2001, 

entry citing FBI electronic communication, Sept. 18, 2001). 

73. For Atta and Shehhi arriving in Virginia, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 3, 2001, 

entry citing 265A-NY-280350-302-615,688,896,898).For Hazmi and Hanjour arriving inVirginia,see ibid.(Apr. 

4, 2001, entry citing 265A-NY-280350-NH, serial 1859). For their attendance at the Dar al Hijra mosque, see FBI 

electronic communication, request for interviews,Aug. 6, 2002. 

74. For Aulaqi moving to Virginia, see FBI electronic communication,analysis related to Penttbom investigation, Oct. 23, 2001. For his denial of contacts with Hazmi and Hanjour, see FBI report of investigation, interview 

of Anwar Aulaqi, Sept. 17, 2001. 

75.The apartment was already occupied by two other individuals.The al Qaeda operatives spent little time 

with their roommates, but did mention at one point that they had considered going to Afghanistan for jihad. FBI 

report of investigation, interview of Ahmad Ahmad, Oct. 4, 2002. For Hazmi and Hanjour meeting Rababah, see 

FBI electronic communication, request for interviews of certain individuals, Aug. 6, 2002. For Rababah seeking 

work at the mosque, his meeting them, and his assistance in finding them an apartment, see FBI report of investigation,interview of Eyad al Rababah,June 10, 2002.For Hazmi and Hanjour renting the apartment,see FBI report 

of investigation, interview of Derar Mohammed Saleh, Jan. 16, 2003. 

76. For FBI agents’ suspicions, see Jim B. interview (Nov. 6, 2003). Rababah was reluctant to admit meeting 

the hijackers at the mosque and initially told a story about meeting them for the first time at a store.Rababah attributed his initial prevarication to wanting to protect the mosque from anti-Arab sentiment following September 11. 

FBI report of investigation, interview of Eyad al Rababah, June 10, 2002; Robert B. interview (Nov. 6, 2003). For 

Rababah’s deportation, see Peter A. interview (Oct. 10, 2003). 

77. FBI report of investigation, interview of Eyad al Rababah, June 10, 2002. 

78. For Rababah going to the apartment and finding new roommates, see FBI report of investigation, interview of Eyad al Rababah, June 10, 2002. For the trips to Connecticut and New Jersey, see FBI report,“Hijackers 

Timeline,” Dec. 5, 2003 (May 8, 2001, entries citing 265A-NY-280350-NH, serial 1859); FBI electronic communication,summary of Penttbom investigation,June 3,2002.For the telephone calls,see FBI report,“HijackersTimeline,” Dec. 5, 2003 (May 8, 2001, entry citing 265A-NY-280350-NH, serial 1859). For return to Connecticut and 

Rababah not seeing the hijackers again, see ibid. (May 10, 2001, entry citing 265A-NY-280350-NH, serial 1859); 

FBI report of investigation, interview of Eyad al Rababah, June 10, 2002. 

79. For the apartment rental in New Jersey, see FBI report of investigation, interview of Eyad al Rababah, June 

10, 2002; FBI report,“Hijackers Timeline,” Dec. 5, 2003 (May 21, 2001, entry citing 265A-NY-280350-302, serials 25453, 25445). For the landlord finding six people, see FBI report of investigation, interview of Jimi Nouri, 

Sept. 19, 2001.Although no specific evidence places Omari in the apartment, the muscle hijackers based in New 

Jersey likely lived together, as they apparently conducted other activities jointly, such as obtaining identification 

cards. See, e.g., FBI report,“Hijackers Timeline,” Dec. 5, 2003 (July 1, 2001, entries citing 265A-NY-280350-FD302, serials 4718, 11815, 20900, 21529). 

80. For Atta’s renting the apartment, see FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 265A-NY-
524 NOTES TO CHAPTER 7 

280350-302, serial 381; 265A-NY-280350-MM, serial 3817). For Shehhi’s presence in Florida, see, e.g., ibid. (Apr. 

13, 2001, entry citing 265A-NY-280350-302, serial 17575). 

81. For Shehhi’s ticket purchase, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (Apr. 13, 2001, entry citing 265A-NY-280350-302, serial 17575;Apr. 18, 2001 entry citing 265A-NY-280350-CG, serial 1928; 265A-NY280350-302,serial 16379;Apr.19,2001,entry citing CIA report;265A-NY-280350-302,serial 17575).For Shehhi’s 

visit with Atta’s father, see ibid. (Apr. 20, 2001, entry citing CIA report). For Atta having license during April 26, 

2001,traffic stop and Shehhi spending two weeks abroad,see ibid.(citing 265A-NY-280350-MM,serial 2746;May 

2,2001,entry citing 265A-NY-280350-302,serial 16379;265A-NY-280350-CG,serial 1928);FBI Penttbom timeline briefing (Dec. 10-11, 2003). 

82. For Shehhi’s return, see INS record, NIIS record of Shehhi, May 2, 2001. For Atta and Jarrah obtaining 

driver’s licenses, see FBI report,“Hijackers Timeline,” Dec. 5, 2003 (May 2, 2001, entry citing 265A-NY-280350-

MM, serial 59). Also on May 2,Atta and two unidentified companions appeared at the Miami District Immigration Office, where an inspector reduced Atta’s authorized length of stay by two months, correcting the mistake 

made back in January. Interview of inspector (Mar. 25, 2004). 

83.For a description of the muscle hijackers,see CIA analytic report,“The Plot and the Plotters,” June 1, 2003, 

pp. 34–52. 

84. On Banihammad, see CIA analytic report,“Facilitating Disaster:An Overview of 11 September Finance,” 

CTC 2002-40093H,Aug. 22, 2002, p. 4 

85. Intelligence reports, interviews of Saudi hijackers’ families, Dec. 22, 2001; July 17, 2002; Saudi Arabian 

Mabahith briefing (Oct. 17, 2003) (disclosing that two of the muscle hijackers had married shortly before joining 

the plot and only one,Wail al Shehri, was employed, as a physical education teacher). 

86. CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 25. 

87. Ibid. 

88. Ibid., p. 26. 

89. Ibid., p. 25. On Nawaf ’s efforts on behalf of his brother, see CIA analytic report,“Afghanistan Camps Central to 11 September Plot: Can al-Qa’ida Train on the Run?” CTC 2003-40071CH, June 20, 2003, p. 1; Intelligence report, interrogation of detainee, Oct. 18, 2001. 

90. Intelligence report, interrogation of Binalshibh, Feb. 18, 2004; Intelligence report, interrogations of KSM 

and another detainee, Feb. 18, 2004; Intelligence report, interrogation of Abu Zubaydah, Feb. 19, 2004; Intelligence report, interrogation of Nashiri, Feb. 2004; Intelligence report, interrogation of detainee, Feb. 18, 2004. 

91.Intelligence report,interrogation of KSM,Jan 7,2004.Khallad agrees about the recruit pool,but also argues 

that operatives’ ethnicity was important for symbolic reasons, citing the Nairobi and Dar es Salaam embassy bombings and the planes operation as examples. In the planes operation, Khallad notes, Bin Ladin selected operatives 

from Mecca (Mihdhar and the Hazmi brothers) and would have used more had they been available.Moreover,with 

respect to the remaining Saudi muscle hijackers, Khallad claims Bin Ladin chose them because he wanted the 9/11 

attacks to resound across Saudi Arabia, especially among the southern tribes and those of the hijackers themselves. 

According to Khallad, Bin Ladin wanted operatives from strong tribal areas of Saudi Arabia and chose two Saudi 

brothers from the al Shehri tribe, of which their father was a leader. Intelligence report, interrogation of Khallad, 

Feb. 18, 2004. 

92. CIA analytic report,“The Plot and the Plotters,” June 1, 2003, pp. 24, 26.According to Saudi authorities, 

none of the hijackers had any record of extremist activity, but Satam al Suqami and Salem al Hazmi both had minor 

criminal offense records. Saudi Arabian Mabahith briefing (Oct. 17, 2003). 

93. CIA analytic report,“Afghanistan Camps Central to 11 September Plot,” June 20, 2003, pp. 1–2. 

94. For trainer’s comments, see Intelligence report, interrogation of detainee, Feb. 8, 2002. For Omari’s, 

Ghamdi’s, and Shehri’s backgrounds, see CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 27; Intelligence reports, interviews of Saudi hijackers’ families, Dec. 22, 2001; July 17, 2002. 

95.CIA analytic report,“The Plot and the Plotters,”June 1,2003,p.26;Intelligence reports,interviews of Saudi 

hijackers’ families, Dec. 22, 2001; July 17, 2002.According to Saudi authorities,a substantial number of the hijackers isolated themselves and became religious only within a few months of leaving the Kingdom.All but Ahmad 

al Haznawi,who called his aunt to inquire about his sick mother,ceased contact with their families about six months 

before the attacks. Saudi Arabian Mabahith briefing (Oct. 17, 2003). 

96.CIA analytic report,“The Plot and the Plotters,”June 1,2003,p.26;Intelligence reports,interviews of Saudi 

hijackers’ families, Dec. 22, 2001; July, 17, 2002. 

97. On Khattab, see CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 26, n. 2. For KSM’s claim, 

see Intelligence report, interrogation of KSM, May 15, 2003. For difficulties traveling to Chechnya, see also Saudi 

Arabian Mabahith briefing (Oct. 17, 2003). 

98. Intelligence reports, interrogations of Khallad, Sept. 5, 2003; Mar. 26, 2004; Jan. 8, 2004; Jan. 7, 2004. Khallad claims he also encouraged Salem al Hazmi to participate in a suicide operation. Intelligence report, interrogation of Khallad,Apr. 13, 2004. 

99. Intelligence reports, interrogations of KSM, May 15, 2003; Jan. 9, 2004; Oct. 21, 2003. KSM does acknowl-
NOTES TO CHAPTER 7 525 

edge that the commander of al Faruq training camp was known to urge trainees to swear bayat. Moreover, peer 

pressure certainly appears to have been a factor in swaying recruits to choose “martyrdom.” Intelligence report, 

interrogation of KSM,Apr. 30, 2004. 

100.Intelligence report, interrogation of KSM, Feb. 18, 2004;Intelligence report, interrogation of Khallad,Jan. 

8, 2004. 

101.Intelligence report, interrogation of Khallad, Feb. 18, 2004;Intelligence report, interrogation of KSM,Jan. 

7, 2004; Intelligence report, interrogation of detainee, Feb. 8, 2003. 

102. CIA analytic report,“Afghanistan Camps Central to 11 September Plot,” June 20, 2003, pp. 2–3. 

103. Ibid., p. 8; Intelligence report, interrogation of KSM, May 15, 2003. 

104. Intelligence reports, interrogations of KSM, May 15, 2003; Jan. 9, 2004;Apr. 2, 2004; Intelligence report, 

interrogation of Khallad, Apr. 13, 2004; Intelligence report, interrogation of detainee, Apr. 14, 2004. For description of martyrdom video filming, see Intelligence report, interrogation of KSM, May 21, 2004. 

105. Intelligence report, interrogation of Khallad, Apr. 13, 2004; Intelligence reports, interrogations of KSM, 

Aug. 20, 2003;Apr. 13, 2004;Apr. 5, 2004;Apr. 3, 2004. 

Dates of U.S.visas obtained in 2000:Ahmed al Ghamdi (September 3),Saeed al Ghamdi (September 4),Hamza 

al Ghamdi (October 17),Mohand al Shehri (October 23),Wail and Waleed al Shehri (October 24),Ahmed al Nami 

(October 28),Ahmad al Haznawi (November 12), Majed Moqed (November 20),and Satam al Suqami (November 21). Five Saudi muscle hijackers obtained visas in 2001: Ahmed al Nami (April 23), Saeed al Ghamdi (June 

12),Khalid al Mihdhar (June 13),Abdul Aziz Omari (June 18) and Salem al Hazmi (June 20). For Nami, Ghamdi, 

and Mihdhar, this was their second visa, and each applied using a new passport. Banihammad, the only non-Saudi 

muscle hijacker, also obtained his visa much later than most of the Saudi muscle hijackers, on June 18, 2001. See 

Commission analysis of DOS records; CIA analytic report,“The Plot and the Plotters,” June 1, 2003, p. 55.According to KSM, the three hijackers who obtained their first visas much later than the others were not replacements 

for unsuccessful candidates. KSM simply wanted to get as many hijackers into the United States as possible to 

enhance the odds for success, even if each flight ended up with as many as six or seven. Intelligence report, interrogation of KSM, Feb. 20, 2004. 

106.Only the passports of Satam al Suqami and Abdul Aziz al Omari were recovered after 9/11.Both had been 

doctored. According to KSM, two hijacker passports were damaged in the doctoring process. These may have 

belonged to Saeed al Ghamdi and Ahmed al Nami, as both acquired new passports and new U.S. visas, although 

the old visas were still valid. Of the hijacker visa applications we were able to review,all were incomplete.Tourist 

visas were granted anyway. On obtaining “clean” passports and the two damaged passports, see Intelligence reports, 

interrogations of KSM, July 3, 2003; Sept. 9, 2003.Wail and Waleed al Shehri had a family member in the Saudi 

passport office who provided them with new passports for their trip to the United States. See CIA analytic report, 

Al Qaeda Travel Issues, CTC 2004-40002H, Jan. 2004, p. 12. 

107. Intelligence report, interrogation of Khallad,Apr. 5, 2004; Intelligence report, interrogation of KSM, Mar. 

20, 2004. The candidate operatives were 

1. Muhammad Mani Ahmad al Kahtani. Currently in custody, he is the last known Saudi muscle candidate to be sent to the United States, in early August 2001, to round out the number of hijackers. 

As discussed later in this chapter, he was refused entry. Secretary of Defense interview with David Frost 

(BBC), June 27, 2004, available at www.defenselink.mil. CIA analytic report, “Threat Threads: Recent 

Advances in Understanding 11 September,”CTC 2002-30086CH,Sept.16,2002,p.4;Intelligence report, 

interrogation of KSM, July 3, 2003; Intelligence report, interrogation of detainee,Apr. 3, 2003. 

2. Khalid Saeed Ahmad al Zahrani. He traveled to Afghanistan illegally after being prohibited by 

Saudi authorities from leaving Saudi Arabia.After being assigned to a mission in the U.S., he secretly reentered the Kingdom but failed in an attempt to have his name removed from the list of prohibited travelers so that he could obtain a U.S. visa. See Intelligence reports, interrogations of detainee,Apr. 20, 2002; 

Oct. 4, 2002; Apr. 3, 2003. 

3. Ali Abd al Rahman al Faqasi al Ghamdi. (aka Abu Bakr al Azdi) He reportedly was to have 

been part of the planes operation but was held in reserve by Bin Ladin for a later, even larger operation. 

Like other muscle hijackers, he reportedly set out for Chechnya but diverted to Afghanistan. See Intelligence reports, interrogations of Abu Bakr al Azdi, July 23, 2003; Sept. 25, 2003; Intelligence report, interrogation of Khallad, Nov. 6, 2003. 

4 and 5. Saeed al Baluchi and Qutaybah al Najdi. Both were sent to Saudi Arabia via Bahrain, 

where Najdi was stopped and briefly questioned by airport security officials. Both were so frightened by 

the experience that they withdrew from the operation. KSM urged Baluchi to obtain a U.S. visa, but 

Baluchi refused, fearing that he might be watchlisted at the U.S. embassy. See Intelligence report, interrogation of Khallad, July 9, 2003; Intelligence reports, interrogations of KSM, Mar. 27, 2003; July 3, 2003; 

Feb. 20, 2004. 

6. Zuhair al Thubaiti: He has reportedly admitted membership in al Qaeda, stating “proudly” that 
526 NOTES TO CHAPTER 7 

he was among a select number of operatives who had the personal endorsement of Bin Ladin. He was not 

ultimately selected for the 9/11 attacks because the al Qaeda leadership considered him too high-strung 

and lacking the necessary temperament. CIA analytic report,“Threat Threads,” Sept. 16, 2002, p. 3; Intelligence reports,interrogations of detainee,May 21,2002;June 17,2002;June 20,2002;Intelligence reports, 

interrogations of KSM, Feb. 20, 2004 (two reports). 

7. Saeed Abdullah Saeed (“Jihad”) al Ghamdi. He arranged to travel to Afghanistan in March 

2000, swore allegiance to Bin Ladin (agreeing to serve as a suicide operative), and was sent to Saudi Arabia by KSM with 9/11 hijacker Ahmad al Haznawi to obtain a U.S.visa,but his visa application was denied 

because he appeared to be intending to immigrate. DOS record, Ghamdi visa application, Nov. 13, 2000. 

CIA analytic report,“Threat Threads,” Sept. 16, 2002, p. 4;Intelligence reports, interrogations of detainee, 

Apr. 11, 2002; Sept. 11, 2002; Intelligence report, interrogation of KSM, Feb. 20, 2004. 

8. Saud al Rashid. Describing him as headstrong and immature,KSM says he disappeared after being 

sent to Saudi Arabia for a U.S. visa, either because he had second thoughts or because his family interceded 

and confiscated his passport. Passport photos of Rashid and three 9/11 hijackers—Nawaf al Hazmi, Mihdhar,and Omari—were found together during a May 2002 raid in Karachi.After discovery of the photos 

in 2002, Rashid turned himself in to the Saudi authorities, but he has since been released from custody. 

In a Commission interview, he has admitted training in Afghanistan but denies hearing of al Qaeda before 

returning from Afghanistan or meeting Bin Ladin, KSM, or any 9/11 hijacker other than Ahmad al Haznawi, whom he claims seeing only once or twice at a guesthouse. He has no credible explanation why 

photos of him were found with those of three other hijackers, or why others identified him as a candidate 

hijacker. See Intelligence report, interrogation of KSM, Mar. 27, 2003; June 11, 2003; July 3, 2003; Feb. 20, 

2004; Intelligence report, interrogation of Khallad, July 9, 2003; Saud al Rashid interview (Feb. 24, 2004). 

9. Mushabib al Hamlan. Sent to Saudi Arabia to acquire a U.S. visa, he and his travel companion, 

9/11 hijacker Ahmed al Nami, both applied for and received visas on October 28, 2000. Hamlan never 

returned to Afghanistan, probably dropping out either because he changed his mind or because his family intervened. 

In December 1999, while still in high school in Saudi Arabia, Hamlan became involved with a group 

that gathered periodically to watch jihad propaganda tapes, and was encouraged by a mentor named Bandar Marui to pursue jihad, especially as practiced in the Bosnia-Herzegovina and Russian-Afghan wars 

and a book titled Gladiator of Passion.As instructed,Hamlan acquired a passport, on February 15, 2000,and 

agreed to go to Afghanistan after the hajj in mid-March 2000. He and two travel companions obtained 

Pakistani visas in Sharjah, UAE, and traveled to Islamabad, where al Qaeda facilitator Hassan Ghul took 

them to a guesthouse managed by Abu Zubaydah. Days later, two men helped Hamlan cross the PakistanAfghanistan border. 

At the Khaldan camp, Hamlan received military training courses. Upon hearing that the camp was to 

be closed, he and others traveled to al Faruq camp near Kandahar, where they received more training. He 

also met and proclaimed allegiance to Bin Ladin at this time. Injured during a further training session, 

Hamlan was assigned to guard the airport, where he met future hijacker Ahmed al Nami (whose recent 

laser eye surgery had interrupted his training).An individual named Abu Basir alYemeni indoctrinated the 

two in Bin Ladin’s anti-U.S. position and extolled the virtues of martyrdom. Hamlan and Nami eventually agreed to approach Abu Hafs al Mauritani about participating in a suicide operation.The day after visiting Abu Hafs, Hamlan and Nami heard from Abu Basir that Bin Ladin was planning an attack against the 

United States.After taking their passports,Abu Basir arranged for Hamlan and Nami to meet Bin Ladin 

and instructed them to use the following phrase to express their desire to become martyrs:“I want to be 

one of this religion’s bricks and glorify this religion.”The al Qaeda leader accepted both applicants. 

In October 2000,Abu Basir took Hamlan and Nami to Kandahar to meet KSM, who impressed on 

them the high expectations for martyrs and instructed them on using coded telephone numbers. He 

returned their passports, which had been altered and now contained forged tourism stamps for Singapore, 

Malaysia,Turkey, and Egypt. KSM told them to meet with Atef before returning to Saudi Arabia, where 

they should contact hijacker future 9/11 hijacker Waleed al Shehri for additional documentation. 

After meeting with Atef, Hamlan and Nami traveled by car and by air to an address KSM had given 

them inTehran,where arrangements were made for them to fly to Qatar.From Qatar they traveled onward 

to the UAE and then to Mecca. Nami contacted KSM and received coded instructions to go to Jeddah, 

call Waleed al Shehri, and obtain visas at the U.S. consulate. In Jeddah, they briefly shared an apartment 

with Shehri, who provided them with directions to the consulate and showed them how to fill out the 

visa application. After acquiring visas, Hamlan and Nami presented their passports to Shehri for inspection and returned to Mecca. Nami called KSM, who told them to return to Afghanistan the next day. 

Despite instructions to the contrary, Hamlan insisted on calling his family before leaving Saudi Arabia because he had begun to have second thoughts after acquiring the visa.Told by his brother that their 

mother had fallen ill. Hamlan decided not to return to Afghanistan even after Nami reminded him of his 
NOTES TO CHAPTER 7 527 

allegiance to Bin Ladin and commitment to complete the suicide mission. In Riyadh, he told his brothers that he had been on jihad in Chechnya. Fearing that they might ask for his passport, he removed the 

U.S. visa—as later confirmed by forensic analysis performed by Saudi authorities.Hamlan returned to college and resumed living with his parents, who confiscated his passport. 

Thereafter, Hamlan received a visit at the college from a former associate at al Faruq camp, Khalid 

al Zahrani, who asked why he had not returned to Afghanistan. Zahrani admitted having been sent by 

KSM to convince Hamlan to return to Afghanistan. Hamlan never did. Intelligence report, interrogation 

of detainee, Mar. 16, 2003. 

10. Abderraouf Jdey, a.k.a. Faruq al Tunisi. A Canadian passport holder, he may have trained in 

Afghanistan with Khalid al Mihdhar and Nawaf al Hazmi and received instruction from KSM with Atta 

and Binalshibh.A letter recovered from a safehouse in Pakistan,apparently written by Sayf al Adl,also suggests that Jdey was initially part of the 9/11 operation at the same time as the Hamburg group.A videotape of Jdey’s martyrdom statement was found in the rubble of Atef ’s house near Kabul following a 

November 2001 airstrike, together with a martyrdom video of Binalshibh. While both Binalshibh and 

Khallad confirm Jdey’s status as an al Qaeda recruit,KSM says Jdey was slated for a “second wave”of attacks 

but had dropped out by the summer of 2001 while in Canada. FBI briefing (June 24, 2004); Intelligence 

report, interrogation of Binalshibh, Sept. 11, 2003; Intelligence report, interrogation of Khallad, May 21, 

2004; Intelligence report, interrogation of KSM, July 1, 2003. 

108. On the few operatives fully aware of the plot and Abu Turab’s training, see Intelligence report, interrogation of KSM, Feb. 23, 2004.Abu Turab was the son-in-law of Ayman al Zawahiri.Intelligence report, interrogation 

of Zubaydah, Feb. 18, 2004. KSM also taught the muscle hijackers English and provided lessons about airplanes. 

Intelligence report, interrogation of KSM,Apr. 2, 2004. Binalshibh also has discussed this training in post-capture 

statements, describing it as hand-to-hand combat training. Intelligence report, interrogation of Binalshibh, Jan. 8, 

2004. According to Binalshibh, after returning to Afghanistan, muscle hijacker recruits fought on the front lines 

alongside the Taliban and participated in the March 2001 destruction of the giant Buddha statues in Bamian 

Province,Afghanistan. Intelligence report, interrogation of Binalshibh, Mar. 31, 2004. 

109. Intelligence report, interrogation of KSM, Feb. 23, 2004.According to KSM, the muscle hijackers learned 

about the specific targets and the Atta’s completed operational plan only in late August. Intelligence report, interrogation of KSM,Apr. 2, 2004. 

110. On the facilitator’s comments, see Intelligence reports, interrogations of detainee, Sept. 14, 2002; Oct. 3, 

2002; May 5, 2003 (two reports), in which he claims also to have assisted the Hamburg pilots and Binalshibh. On 

KSM’s funding of the hijackers, see Intelligence reports, interrogations of KSM, June 15, 2004; July 25, 2003. 

111. On Ali’s role and the transit of the hijackers, see Intelligence report, interrogation of detainee, Feb. 12, 

2004. According to the detainee, the operatives arrived with their own money to buy plane tickets and anything 

else they needed.Ali referred them to places where they could obtain travelers checks. He also helped Ahmed al 

Ghamdi,one of the earliest operatives to transit Dubai,acquire a mobile phone account so that the operatives could 

use that number as a travel agency point of contact. Ibid. 

112.In May 2001,however,Ali asked KSM to participate in a suicide mission and offered to travel to the United 

States and assist the operatives there.As discussed in a set of Atta-Binalshibh exchanges in August 2001,Ali (referred 

to by the nickname “Losh”) appears to have contacted Atta and expressed the desire to join the operation.Ali actually applied for a U.S. visa on August 27, 2001, listing his intended arrival date as September 4 for a one-week stay. 

His application was denied because he appeared to be an economic immigrant. DOS record, visa application of Ali 

Abdul Aziz Ali,Aug.27,2001.Intelligence report,interrogation of detainee,Nov.17,2003;Intelligence report,documents captured with KSM, Sept. 24, 2003; CIA notes,“DRG Research Notes,” Jan. 17, 2004; FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 72. 

113.Intelligence reports,interrogations of detainee,May 6, 2003;Jan. 8, 2004. See also Intelligence report,interrogation of Binalshibh, Sept. 11, 2003. Hawsawi’s role as financial facilitator appears to have begun when he and 

hijacker Banihammad opened bank accounts at the same UAE bank while Banihammad was his way to the United 

States. Banihammad, who was from the UAE, was familiar with the country’s procedures and helped Hawsawi complete his account application. Banihammad gave Hawsawi roughly $3,000 and granted him power of attorney over 

his account so that Hawsawi could forward the bank card to him in the United States.After Banihammad arrived 

in the United States, Hawsawi deposited $4,900 into the account. FBI report, “Summary of Penttbom Investigation,” Feb. 29, 2004, p. 29. 

114.All but 2 of the 15 muscle hijackers were admitted as tourists, affording a six-month stay in the United 

States (except in the case of Mihdhar, who received four months).The first pair to arrive were Waleed al Shehri 

(Flight 11) and Satam al Suqami (Flight 11), who flew from the UAE to London and arrived in Orlando on April 

23, 2001, where Atta most likely met them. Suqami was admitted as a business visitor, allowing him only a onemonth stay and thus making him an illegal overstay by May 21, 2001.INS records,NIIS records ofWaleed al Shehri 

and Satam al Suqami, Apr. 23, 2001. Suqami was the only hijacker not to obtain a U.S. identification document. 
528 NOTES TO CHAPTER 7 

Shehri and another individual (presumably Suqami) settled in Hollywood, Florida, moving into a motel on April 

30. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing London EC, serial 2236; 315N-NY-280350-302, serial 

7134; 315N-NY-280350, serial 8082). 

The next set,Ahmed al Ghamdi (Flight 175) and Moqed (Flight 77),arrived at Dulles Airport on May 2, 2001, 

on a flight from London originating in Dubai. INS records, NIIS records of Ghamdi and Moqed, May 2, 2001. 

Although Customs declarations of the two indicate that Moqed claimed to be carrying more than $10,000, the 

Customs Service generated no report of this event. Both Ghamdi and Moqed gave the Hyatt Hotel in Washington as their intended destination,but instead moved into the apartment in Alexandria,Virginia,that Nawaf al Hazmi 

and Hani Hanjour had rented. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing flight manifest and Customs 

records, referenced in 265A-NY-280350, serial 2746; 265A-NY-280359-RY, serial 5; 265A-NY-280350-302, New 

Hampshire ECs dated Sept. 28, 2001, Sept. 29, 2001; 265A-NY-280350, serial 9776; 265A-NY-280350-IN, serial 

5151; 265A-NY-280350-302). 

Hamza al Ghamdi (Flight 175), Mohand al Shehri (Flight 175), and Ahmed al Nami (Flight 93) arrived in 

Miami on May 28, 2001. INS records, NIIS records of Hamza al Ghamdi, Mohand al Shehri, and Ahmed al Nami, 

May 28, 2001.The three had taken a flight from London after starting out in Dubai.Atta probably picked up the 

group at the airport, having rented a Ford Explorer for the day. Shehri and Nami gave the Sheraton in Miami as 

their intended destination, but do not appear to have stayed there.Marwan al Shehhi helped them settle in Florida. 

Within a few days, Shehhi found the group an apartment in Delray Beach, Florida. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 265A-NY-280350-NK, serial 2851; 265A-NY-280350-CG, serial 1928; 265A-NY280350-NK, serial 2851; 265A-NY-280350-DL, serial 1778; 265A-NY-280350-DL, 838; 265D-NY-280350-A, 

serial 16; 265A-NY-280350-NK, serial 2851; 265A-NY-280350-MM-302, serial 11703). 

Haznawi (Flight 93) and Wail al Shehri (Flight 11) arrived in Miami from London on June 8, 2001 using the 

same route as the previous three.INS records,NIIS records of Haznawi andWail al Shehri (June 8,2001).FBI report, 

“Hijackers Timeline,” Dec. 5, 2003 (citing 265A-NY-280350-RY, serial 5). 

Saeed al Ghamdi (Flight 93) and Banihammad (Flight 175) arrived in Orlando from London on June 27, 2001. 

INS records, NIIS records of Saeed al Ghamdi and Banihammad, June 27, 2001. Saeed al Ghamdi was questioned 

by immigration authorities as a possible intending immigrant, as he spoke little English, had no return ticket, and 

listed no address on his arrival record. INS record, inspection results for Ghamdi, June 27, 2001; primary inspector 

interview (Mar. 17, 2004); secondary inspector interview (Apr. 19, 2004). Ghamdi and Banihammad presumably 

stayed with the hijackers who preceded them or with Atta and Shehhi in the Hollywood, Florida,apartment.Post9/11 investigation revealed that during this time period Atta and Shehhi also checked into hotels or rented apartments with unidentified males, probably the newly arrived muscle hijackers.FBI report,“Hijackers Timeline,”Dec. 

5, 2003 (citing 265A-NY-280350-302-19615; 265A-NY-280350-MM, serial 3255; 265A-NY-280350-MM-302, 

serial 34927; 265A-NY-280350-MM-Sub, serial 3255; 265A-NY-280350-RY, serial 5; 265A-NY-280350-MM302, serial 34927; 265A-NY-280350-MM, serials 48418, 2374, 4449, 4696; 265A-NY-280350, serials 925, 449, 

18695). 

The remaining hijackers entered the United States through NewYork. Salem al Hazmi (Flight 77) and Omari 

(Flight 11) arrived at JFK on June 29, 2001, from Dubai with a connection in Zurich. INS records, arrival records 

of Salem al Hazmi and Omari, June 29, 2001.They likely were picked up by Salem’s older brother Nawaf—who 

was then living in Paterson,New Jersey,with Hani Hanjour—the following day,for on June 30,Nawaf had a minor 

car accident traveling eastbound on the George Washington Bridge, toward JFK. FBI report,“Hijackers Timeline,” 

Dec. 5, 2003 (citing Bern EC Sept. 15, 2001; INS NIIS report; 265A-NY-280350-302, serial 7134; 265A-NY280350-HQ, serial 11297; Bern EC (Omari PNR, Swiss Air); 265A-NY-280350-302, serial 60839). On Salem al 

Hazmi in the Paterson apartment, see FBI report of investigation, interview of Jimi Nouri, Oct. 6, 2001, p. 5. 

115.FBI report,“Summary of Penttbom Investigation,”Feb.29,2004,pp.29–41;Adam Drucker interview (Jan. 

12, 2004). 

116. In some cases, bank employees completed the Social Security number fields on the new account application with a hijacker’s date of birth or visa control number, but did so on their own to complete the form.Adam 

Drucker interview (Jan. 12, 2004). Contrary to persistent media reports, no financial institution filed a Suspicious 

Activity Report (SAR)—which U.S. law requires banks to file within 30 days of a suspicious transaction—with 

respect to any transaction of any of 19 hijackers before 9/11. A number of banks did file SARs after 9/11, when 

the hijackers’names became public.Adam Drucker interview (Jan.12,2004);James Sloan interview (Nov.14,2003). 

Nor should SARs have been filed.The hijackers’transactions themselves were not extraordinary or remarkable. See 

Commission analysis of financial transactions;Adam Drucker interview (Jan. 12, 2004); Dennis Lormel interview 

(Jan. 16, 2004). 

117. Intelligence report, interrogation of Khallad, Mar. 26, 2004; Intelligence report, interrogation of KSM, 

May 19, 2003. 

118. Intelligence reports, interrogations of detainee, Nov. 27, 2001; Feb. 5, 2002. 

119. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-DL, serial 2812; 315N-NY280350-302, serial 21529; 315N-NY-280350-NK, serials 21529, 11815, 4718). 
NOTES TO CHAPTER 7 529 

120. Intelligence reports, interrogations of detainee, Oct. 18, 2001; Mar. 13, 2002; Intelligence report, interrogation of detainee,Mar. 7, 2002;Intelligence reports, interrogations of KSM,Aug. 20, 2003; Sept. 12, 2003,July 16, 

2004; Intelligence report, interrogation of Khallad, Sept. 12, 2003; Intelligence report, interrogation of detainee, 

Sept. 30, 2003; CIA analytic report, “Iran and al-Qa’ida: Ties Forged in Islamic Extremism,” CTC 2004-

40009HCX, March 2004, pp. i, 6-12. 

121. Intelligence report, analysis of Hezbollah, Iran, and 9/11, Dec. 20, 2001; Intelligence report, interrogation 

of Binalshibh, July 16, 2004. 

122.Ibid.; Intelligence report,Hezbollah activities,Oct.11,2001;Intelligence report,operative’s travel to Saudi 

Arabia,Aug. 9, 2002. 

123. Intelligence reports, hijacker activities, Oct. 11, 2001; Oct. 29, 2001; Nov. 14, 2001; Intelligence report, 

operative’s claimed identification of photos of two Sept. 11 hijackers,Aug. 9, 2002. 

124. Intelligence reports, hijacker activities, Nov. 14, 2001; Oct. 2, 2001; Oct. 31, 2001. 

125. Intelligence reports, hijacker activities, Oct. 19, 2001; Dec. 7, 2001. 

126. Intelligence report, interrogation of KSM, July 16, 2004; Intelligence report; interrogation of Binalshibh, 

July 16, 2004. 

127. Intelligence report, analysis of Hezbollah, Iran, and 9/11, Dec. 20, 2001. 

128. Intelligence report, Hezbollah and Sunni terrorist activities, Sept. 21, 2001; Intelligence report, Hezbollah denies involvement in 9/11, Sept. 22, 2001. 

129. For Atta and Shehhi’s efforts, see FBI report, “Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 

25–37. 

130. Ibid., pp. 29–41. 

131. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-302, serials 12436, 7134); see 

Intelligence report, interrogation of KSM, June 15, 2004; Intelligence report, interrogation of Binalshibh, June 9, 

2004. Another example of unusual travel was a trip by Suqami on July 10 from Fort Lauderdale to Orlando; he 

stayed at a hotel in Lake Buena Vista with an unidentified male through July 12. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 31. 

132. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-302, serial 27063; 315N-NY280350-DL, serial 2245); Commission investigation in Las Vegas. 

133. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2001, pp. 41–44. 

134. FBI letterhead memorandum, profile of Jarrah, Mar. 20, 2002. 

135. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-302, serial 7228; 315N-NY280350-F, serial 99; 315N-NY-280350-NK, serial 263). Documents from Sawyer Aviation in Phoenix, Arizona, 

show Hanjour joining the flight simulator club on June 23, 2001, with Faisal al Salmi, Rayed Abdullah, and Lotfi 

Raissi. FBI report of investigation, interview of Jennifer Stangel, Sept. 14, 2001. But the documents are inconclusive, as there are no invoices or payment records for Hanjour, while such documents do exist for the other three. 

FBI memo, Penttbom investigation, Oct. 7, 2001; FBI memo, Penttbom investigation, summary of dispatch sheets, 

Oct. 12, 2001; Don W. and Steve B. interview (Jan. 6, 2004). One Sawyer employee identified Hanjour as being 

there during the time period, though she was less than 100 percent sure. FBI report of investigation, interview of 

Tina Arnold, Oct. 17, 2001.Another witness identified Hanjour as being with Salmi in the Phoenix area during 

the summer of 2001. FBI letterhead memorandum, investigation of Lotfi Raissi, Jan. 4, 2004, p. 18. Documentary 

evidence for Hanjour, however, shows that he was in New Jersey for most of June, and no travel records have been 

recovered showing that he returned to Arizona after leaving with Hazmi in March.Nevertheless,the FBI’s Phoenix 

office believes it plausible that Hanjour returned to Arizona for additional training.FBI electronic communication, 

Penttbom investigation, Feb. 19, 2002. 

136. Intelligence report, interrogation of Binalshibh, Oct. 1, 2002. 

137. CIA cable, communications analysis, Sept. 11, 2003. 

138.On Hazmi,see FBI report,“Summary of Penttbom Investigation,”Feb.29,2004,p.46.On obtaining photo 

identification, see ibid.; FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-NK, serial 1243; 

315N-NY-280350-BS, serial 352; 315N-NY-280350-302, serials 33059, 64343). 

139. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 47. 

140. For Binalshibh moving the muscle hijackers, see Intelligence report, interrogation of Binalshibh, June 9, 

2004. According to Binalshibh, he took each of the muscle hijackers shopping for clothes and set them up with 

email accounts during their time in Karachi. Ibid. For meeting with Atta and Bin Ladin, see Intelligence reports, 

interrogations of Binalshibh, Sept. 24, 2002; Feb. 18, 2004. Binalshibh has provided inconsistent information about 

who else was present during his meeting with Bin Ladin. In one interview, Binalshibh claimed he attended two 

different meetings, one of which was attended by Bin Ladin,Atef,KSM,and Abu Turab al Jordani,and the second 

of which was attended just by Bin Ladin,Atef,and KSM. More recently, however, Binalshibh has mentioned only 

one meeting and has claimed he alone met with Bin Ladin because Atef and KSM were busy with other matters. 

Compare Intelligence report, interrogation of Binalshibh, Dec. 11, 2002, with Intelligence report, interrogation of 

Binalshibh, Feb. 18, 2004. 
530 NOTES TO CHAPTER 7 

141.On Binalshibh’s meeting with Bin Ladin,Intelligence reports, interrogations of Binalshibh,Dec. 11, 2002; 

Sept. 24, 2002; Feb. 18, 2004;Apr. 7, 2004. KSM claims that the White House and the Capitol were both acceptable targets and had been on the list since the spring of 1999. Intelligence report, interrogation of KSM, Apr. 2, 

2004. On Binalshibh’s receipt of money, Intelligence reports, interrogations of Binalshibh, Oct. 23, 2002; Dec. 11, 

2002. In one report, Binalshibh says that Atef provided him with $3,000; in another he claims it was $5,000. 

142. Intelligence reports, interrogations of Binalshibh, Sept. 24, 2002; Oct. 23, 2002; Dec. 11, 2002. 

143. Intelligence reports, interrogations of Binalshibh, Sept. 24, 2002; Dec. 11, 2002. 

144. Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Mar. 7, 2003;Apr. 8, 2004. 

145. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 48.Intelligence reports, interrogations 

of Binalshibh, Oct. 1, 2002;Mar. 7, 2003;Dec. 21, 2002.Atta had a stopover in Zurich,where he bought two Swiss 

Army knives and withdrew 1,700 Swiss francs from his SunTrust bank account. He may have intended to use the 

knives during the attacks. It is unknown why he withdrew the money. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 47. 

Although U.S. authorities have not uncovered evidence that anyone met with Atta or Binalshibh in Spain in 

July 2001, Spanish investigators contend that members of the Spanish al Qaeda cell were involved in the July meeting and were connected to the 9/11 attacks. In an indictment of the Spanish cell members dated September 17, 

2003, the Spanish government relies on three main points. First is a 1997 trip to the United States by Ghasoub al 

Abrash Ghalyoun, a Syrian living in Spain. During the trip, Ghalyoun videotaped a number of U.S. landmarks, 

including the World Trade Center.The Spanish indictment alleges that an al Qaeda courier was in Ghalyoun’s town 

in Spain shortly after the trip and that the courier probably delivered the tape to al Qaeda leaders in Afghanistan. 

Second, the Spanish government contends that during the relevant time period, an individual named Muhammed 

Belfatmi was near the town where the Atta-Binalshibh meeting took place. and that Belfatmi traveled to Karachi 

shortly before September 11 on the same flight as Said Bahaji, one of Atta’s Hamburg associates, and even stayed at 

the same hotel. Finally, Spanish authorities rely on an intercepted telephone conversation between cell leader Imad 

Eddin Barakat Yarkas and an individual named “Shakur” in August 2001, in which “Shakur” describes himself as 

entering “the field of aviation” and “slitting the throat of the bird.”“Shakur” has been identified by Spanish authorities as Farid Hilali.Although we cannot rule out the possibility that other facts will come to light as the Spanish 

case progresses to trial, we have not found evidence that individuals in Spain participated in the July meeting or in 

the 9/11 plot.See Baltasar Garzon interview (Feb.13,2004);Indictment,Central Investigating Court No.5,Madrid, 

Sept. 17, 2003, pp. 151–200, 315–366; Superseding Indictment, Central Investigating Court No. 5, Madrid,April 

28, 2004. 

146. Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Mar. 7, 2003;Apr. 17, 2003. 

147.Intelligence reports, interrogations of Binalshibh,Oct. 1, 2002;Mar. 7, 2003; Sept. 11, 2003;Oct. 11, 2003; 

Feb. 18, 2004;Apr. 7, 2004.KSM claims to have assigned the Pentagon specifically to Hanjour,the operation’s most 

experienced pilot. Intelligence report, interrogation of KSM, Feb. 20, 2004. 

148. Intelligence reports, interrogations of Binalshibh, Mar. 7, 2003; Oct. 11, 2003. Binalshibh since has denied 

that the term electrical engineering was used to refer to a potential nuclear target despite having said so earlier. Intelligence report,interrogation of Binalshibh, Sept. 11, 2003.KSM has admitted that he considered targeting a nuclear 

power plant as part of his initial proposal for the planes operation. See chapter 5.2. He has also stated that Atta 

included a nuclear plant in his preliminary target list, but that Bin Ladin decided to drop that idea. Intelligence 

report, interrogation of KSM, Mar. 12, 2002. 

149. Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Mar. 7, 2003; Feb. 18, 2004. 

150.Intelligence reports, interrogations of Binalshibh, Sept. 24, 2002; Oct. 1, 2002;Mar. 7, 2003;Apr. 17, 2003. 

151.On Binalshibh’s new phones,see Intelligence report,interrogation of Binalshibh,Dec.21,2002.On Binalshibh’s call to KSM, see Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Mar. 31, 2003. CIA cable, 

Sept. 10, 2003; CIA report, Director’s Review Group, Oct. 2003. 

152. Intelligence report, interrogation of KSM, Oct. 31, 2003; Intelligence report, interrogation of Binalshibh, 

Nov. 1, 2003. KSM may also have intended to include these documents as part of the historical file he maintained 

about the 9/11 operation. He says the file included letters and email communications among those involved with 

the attacks, but was lost in Afghanistan when he fled after September 11.Intelligence report, interrogation of KSM, 

Oct. 15, 2003. 

153. Intelligence reports, interrogations of Binalshibh, Nov. 1, 2003; Oct. 11, 2003; Intelligence report, interrogation of KSM, Oct. 31, 2002. 

154. Intelligence reports, interrogations of Binalshibh, Oct. 31, 2002; Dec. 19, 2002; Apr. 17, 2003; Oct. 11, 

2003; Nov. 1, 2003; Intelligence report interrogation of KSM, Sept. 11, 2003. 

155. FBI letterhead memorandum, Penttbom investigation, Mar. 20, 2002, p. 60; FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-302, serial 20874); Jarrah travel documents (provided by the FBI). 

156. Intelligence reports, interrogations of Binalshibh, Dec. 11, 2002;Apr. 8, 2004. 

157. According to Binalshibh, Jarrah was not aware of Moussaoui or the wire transfers. Intelligence reports, 
NOTES TO CHAPTER 7 531 

interrogations of Binalshibh, Dec. 11, 2002;Apr. 17, 2003. FBI report,“Summary of Penttbom Investigation,” Feb. 

29, 2004 (classified version), pp. 89–90. 

158. FBI report, Moussaoui, Zacarias,a.k.a. Shaqil,Aug. 18, 2001, pp. 7, 11; FBI briefing materials, Penttbom, 

Dec. 10–11, 2003, p. 148 (citing 315N-NY-280350-302, serial 98252). 

159. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004 (classified version), p. 90; DOJ Inspector 

General interview of JohnWeess,Oct.22,2002;FBI letterhead memorandum,“Moussaoui,Zacarias,”Aug.31,2001. 

160. Intelligence report, interrogation of KSM, July 2, 2003; Intelligence report, interrogation of KSM, Sept. 

11, 2003. 

161. Intelligence reports, interrogations of KSM, July 1, 2003; July 8, 2003. In addition to Moussaoui, the two 

al Qaeda operatives identified by KSM as candidates for the second wave of attacks were Abderraouf Jdey, a.k.a. 

Faruq alTunisi (a Canadian passport holder,discussed earlier as a candidate hijacker) and Zaini Zakaria,a.k.a.Mussa 

(a Jemaah Islamiah member who worked in Hambali’s Malaysia stronghold and was directed by Atef to enroll in 

flight training sometime in 2000,according to KSM).Intelligence report,interrogation of KSM,July 8, 2003;Intelligence report, interrogation of Hambali, Mar. 4, 2004. 

162.Intelligence report, interrogation of Binalshibh,Apr. 17, 2003.According to Binalshibh,KSM said that the 

operative had been raised and educated in Europe and that his arrest resulted, at least in part, from his having been 

insufficiently discreet. KSM identified this operative as an exception in Bin Ladin’s overall record of selecting the 

right people for the 9/11 attacks.Intelligence report,interrogation of Binalshibh,Dec.18,2002.Subsequently,however,Binalshibh has sought,somewhat incredibly,to exculpate a host of individuals,including Moussaoui,from complicity in the 9/11 plot. Intelligence report, interrogation of Binalshibh,Apr. 2, 2004. 

163. For Binalshibh’s claims, see Intelligence reports, interrogations of Binalshibh, Nov. 7, 2002; Feb. 13, 2003; 

Feb. 27, 2003. On KSM, see intelligence report, interrogation of KSM, July 2, 2003. 

164. Jarrah returned to the United States on August 5, 2001.INS record,arrival record of Jarrah,Aug. 5, 2001. 

165. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-302, serial 14139; Boston electronic communication).The communications were recovered from materials seized during the March 2003 capture of KSM. For background, see Intelligence reports, interrogations of KSM, Aug. 13, 2002 (two cables); 

Intelligence report, documents captured with KSM, Sept. 24, 2003. 

166. Intelligence reports, interrogation of KSM, Aug. 12, 2003. Binalshibh, however, has denied that law and 

politics referred to two separate targets; he claims that both terms referred to the U.S. Capitol, even though in the 

context of the exchange it seems clear that two different targets were contemplated. Intelligence report, interrogations of Binalshibh, Sept. 11, 2003 (two reports). 

167. CIA notes,“DRG Research Notes,” Jan. 17, 2004. In another exchange between Atta and Binalshibh on 

September 9—two days before the attacks—it still appears as though the White House would be the primary target for the fourth plane and the U.S. Capitol the alternate. See CIA report, Documents captured with KSM, Sept. 

24, 2003. 

168.On the Atta-Binalshibh communication,see Intelligence report,interrogation of Binalshibh,Sept.11,2003. 

On Kahtani’s attempt to enter the U.S., see INS record, withdrawal of application for admission of Kahtani,Aug. 

4, 2001. For Hawsawi, see Intelligence report, interrogation of detainee,Apr. 3, 2003. 

169. On Atta’s trip to Newark, see FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 50. On 

arrivals in Florida, see FBI report,“Hijackers Timeline,” Dec. 5, 2004 (citing 315N-NY-280350, serials 388, 5860; 

315N-NY-280350-BS, serial 294; 315N-NY-280350-302, serial 66933). On travel to Las Vegas, see ibid. (citing 

315N-NY-280350-LV,serial 53299;315N-NY-280350-302,serial 110).Atta’s flight fromWashington,D.C.,arrived 

in Las Vegas within an hour of Hazmi and Hanjour’s arrival. Ibid.The three hijackers stayed in Las Vegas only one 

night, departing on August 14. Ibid. (citing 315N-NY-280350-DL, serial 829; 315N-NY-280350-SD, serial 569; 

315N-NY-280350-302, serial 165970). Detainee interviews have not explained the Las Vegas meeting site. See, 

e.g., Intelligence report, interrogation of Binalshibh, Nov. 5, 2003. 

170. FBI report, “Summary of Penttbom Investigation,” Feb. 29, 2004, pp. 52–57. Hanjour successfully conducted a challenging certification flight supervised by an instructor at Congressional Air Charters of Gaithersburg, 

Maryland, landing at a small airport with a difficult approach.The instructor thought Hanjour may have had training from a military pilot because he used a terrain recognition system for navigation. Eddie Shalev interview (Apr. 

9, 2004). 

171. FBI report,“Summary of Penttbom Investigation,”Feb. 29, 2004, pp. 57–60.According to Binalshibh,Atta 

deliberately selected morning flights because he anticipated that the most people would be at work then. Intelligence report, interrogation of Binalshibh, June 3, 2004. 

172. Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Dec. 17, 2002; Dec. 21, 2002. 

173. On KSM’s receipt of date of attacks, see Intelligence report, interrogations of KSM and Binalshibh, May 

27, 2003.Although Binalshibh also has claimed that he called KSM with the date after receiving the information 

from Atta, KSM insists that he learned of the date in a letter delivered by Essabar, and that it would have been a 

serious breach of communications security to communicate the date over the phone. Intelligence reports, interrogations of Binalshibh, Oct. 1, 2002; Dec. 17, 2002. Intelligence report, interrogation of KSM, Feb. 20, 2004. Most 
532 NOTES TO CHAPTER 7 

recently, Binalshibh has claimed that he neither called nor sent a letter to KSM, but rather passed a verbal message 

via Essabar. Intelligence report, interrogation of Binalshibh,Apr. 8, 2004. On Binalshibh’s communication to Essabar, see Intelligence reports, interrogations of Binalshibh, Dec. 17, 2002; Nov. 6, 2003;Apr. 8, 2004. 

174.On Binalshibh’s travel,see FBI report,“Summary of Penttbom Investigation,”Feb. 29, 2004 (classified version), p. 84. On Binalshibh’s communication with Atta, see Intelligence report, Documents captured with KSM, 

Sept. 24, 2003; Intelligence report, interrogation of Binalshibh, Sept. 11, 2003. On Atta’s call to his father, see Intelligence report, re Atta, Sept. 13, 2001. On Jarrah’s letter, see German BKA report, investigative summary re Jarrah, 

July 18, 2002, p. 67. 

175. Shortly after 9/11,Abdullah told at least one witness that the FBI was asking questions about his having 

received a phone a call from Hazmi in August. FBI report of investigation, interview, Sept. 24, 2001. In a July 2002 

FBI interview,Abdullah asked whether the FBI had taped the call.FBI report of investigation,interview of Mohdar 

Abdullah, July 23, 2002.Also on possibility of Hazmi-Abdullah contact shortly before 9/11, see Danny G. interviews (Nov. 18, 2003; May 24, 2004). On the change in Abdullah’s mood, see FBI report of investigation, interview 

of Mohdar Abdullah, July 23, 2001. On the sudden interest of Abdullah and Salmi in proceeding with marriage 

plans, see FBI report of investigation, interview, Sept. 24, 2001; FBI report of investigation, interview of Samir 

Abdoun, Oct. 21, 2001. On anticipated law enforcement interest in gas station employees and September 10, 2001, 

meeting, see FBI report of investigation, interview, May 21, 2002. 

176. Intelligence report, interrogation of detainee, Feb. 5, 2002. 

177. Intelligence reports, interrogations of KSM,Aug. 14, 2003; Feb. 20, 2004. 

178. Intelligence reports, interrogations of KSM, June 3, 2003; Feb. 20, 2004;Apr. 3, 2004. 

179. Intelligence reports, interrogations of detainee, Nov. 27, 2001; Feb. 5, 2002. Intelligence report, interrogation of detainee, May 30, 2002. 

180. Intelligence report, interrogation of KSM, Jan. 9, 2004; Intelligence report, interrogation of detainee, June 

27, 2003; Intelligence report, interrogation of detainee, Feb. 5, 2002. KSM also says that he and Atef were so concerned about this lack of discretion that they urged Bin Ladin not to make any additional remarks about the plot. 

According to KSM, only Bin Ladin,Atef,AbuTurab al Jordani, Binalshibh,and a few of the senior hijackers knew 

the specific targets, timing, operatives, and methods of attack. Intelligence reports, interrogations of KSM, Oct. 27, 

2003; Feb. 23, 2004. Indeed, it was not until midsummer that Egyptian Islamic Jihad leader Ayman al Zawahiri 

learned of the operation,and only after his group had cemented its alliance with al Qaeda and Zawahiri had become 

Bin Ladin’s deputy. Intelligence report, interrogation of KSM, Jan. 9, 2004. 

181. See Intelligence report, interrogation of KSM, July 24, 2003. 

182. On Omar’s opposition, see, e.g., Intelligence report, interrogation of detainee, May 30, 2002, in which the 

detainee says that when Bin Ladin returned after the general alert during July, he spoke to his confidants about 

Omar’s unwillingness to allow an attack against the United States to originate from Afghanistan. See also Intelligence report, interrogation of KSM, Oct. 27, 2003. There is some discrepancy about the position of Zawahiri. 

According to KSM,Zawahiri believed in following the injunction of Mullah Omar not to attack the United States; 

other detainees, however, have said that Zawahiri was squarely behind Bin Ladin. Intelligence report, interrogation 

of detainee, June 20, 2002; Intelligence report, interrogation of detainee, June 27, 2003; Intelligence report, interrogation of KSM, Sept. 26, 2003. 

183. Intelligence report, interrogation of KSM, Jan. 9, 2004; Intelligence reports, interrogations of detainee, 

June 27, 2003; Dec. 26, 2003. On Abu Hafs’s views, see Intelligence report, interrogation of detainee, Oct. 7, 2003. 

184. Intelligence reports, interrogations of KSM, Oct. 27, 2003; Sept. 27, 2003, in which KSM also says Bin 

Ladin had sworn bayat to Omar upon first moving to Afghanistan,following the Shura Council’s advice.KSM claims 

he would have disobeyed even had the council ordered Bin Ladin to cancel the operation.Intelligence report,interrogation of KSM, Jan. 9, 2004. 

185. See Intelligence report, interrogation of KSM, July 24, 2003. 

186.Abdul Faheem Khan interview (Oct. 23, 2003); see also Arif Sarwari interview (Oct. 23, 2003). 

187. Intelligence reports, interrogations of KSM, May 8, 2003; July 24, 2003. 

188. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350, serial 3112; Western Union 

records; 315N-NY-280350-302, serials 28398, 37864). In addition, Nawaf al Hazmi attempted to send Hawsawi 

the debit card for Mihdhar’s bank account, which still contained approximately $10,000.The package containing 

the card was intercepted after the FBI found the Express Mail receipt for it in Hazmi’s car at Dulles Airport on 

9/11. FBI report,“Summary of Penttbom Investigation,” Feb. 29, 2004, p. 61. 

189. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-WF, serial 64; 315N-NY280350-BA, serials 273, 931, 628; 315N-NY-280350-302, serials 10092, 17495). 

190. FBI report,“Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350, serials 6307, 9739). In the early 

morning hours of September 11,Jarrah made one final call to Senguen from his hotel.FBI report,“HijackersTimeline,” Dec. 5, 2003.The conversation was brief and, according to Senguen, not unusual. FBI electronic communication, Penttbom investigation, Sept. 18, 2001, pp. 5–6. 

191. FBI report, “Hijackers Timeline,” Dec. 5, 2003 (citing 315N-NY-280350-FD-302; 315N-NY-280350-
NOTES TO CHAPTER 7 533 

SD, serial 1522; 315N-NY-280350-302, serials 16597, 5029, 6072, 11098, 11114, 11133, 4119; 315N-NY-280350-

BS, serials 349, 19106, 16624; 315N-NY-280350-CD, serial 373; 315N-NY-280350, serials 7441, 21340; 315NNY-280350-AT, serial 135). There have been many speculations about why Atta scheduled the Portland flight. 

Although he may have believed that security was more relaxed at the smaller airport, he and Omari had to pass 

through security again at Logan. Ibid. (citing 315N-NY-280350-BS, serial 2909). Interrogation of detainees has 

produced no solid explanation for the trip. See, e.g., Intelligence report, interrogation of Binalshibh, Mar. 3, 2004. 

192. FBI report,“Hijackers Timeline,”Dec. 5, 2003 (citing 315N-NY-280350,serial 2268; 315N-NY-280350-

302, serials 32036, 9873; 315N-NY-280350-LO, serial 2). 

8 “The System Was Blinking Red” 

1.Beginning in December 1999,these briefings were conducted based on slides created by the CIA’s Bin Ladin 

unit. See Richard interview (Dec. 11, 2003).We were able to review the slides to identify the subjects of the respective briefings. 

2.The exact number of persons who receive the PDB varies by administration. In the Clinton administration, 

up to 25 people received the PDB. In the Bush administration, distribution in the pre-9/11 time period was limited to six people.The Commission received access to about four years of articles from the PDB related to Bin 

Ladin, al Qaeda, the Taliban, and key countries such as Afghanistan, Pakistan, and Saudi Arabia, including all the 

Commission requested.The White House declined to permit all commissioners to review these sensitive documents.The Commission selected four representatives—the Chair, theVice Chair, Commissioner Gorelick,and the 

Executive Director—as its review team.All four reviewed all of the more than 300 relevant articles. Commissioner 

Gorelick and the Executive Director prepared a detailed summary,reviewed by the White House for constitutional 

and especially sensitive classification concerns, that was then made available to all Commissioners and designated 

staff. Except for the August 6, 2001, PDB article, the summary could not include verbatim quotations, for example the titles of the articles, but could paraphrase the substance.Two of the articles—the December 4, 1998, hijacking article (in chapter 4) and the August 6, 2001, article discussing Bin Ladin’s plans to attack in the United States 

(in this chapter)—were eventually declassified. 

3.The CIA produced to the Commission all SEIB articles relating to al Qaeda, Bin Ladin, and other subjects 

identified by the Commission as being relevant to its mission from January 1998 through September 20, 2001. 

4. See CIA, SEIB,“Sunni Terrorist Threat Growing,” Feb. 6, 2001; CIA cable,“Intelligence Community Terrorist Threat Advisory,” Mar. 30, 2001. 

5. See NSC email, Clarke to Rice, Briefing on Pennsylvania Avenue, Mar. 23, 2001. 

6. See NSC email, Clarke to Rice and Hadley,Terrorism Update, Mar. 30, 2001; NSC email, Clarke to Rice, 

Terrorist Threat Warning,Apr. 10, 2001. 

7. See FBI electronic communication, heightened threat advisory,Apr. 13, 2001. 

8. See NSC email, Cressey to Rice and Hadley,Threat Update,Apr. 19, 2001; CIA, SEIB,“Bin Ladin Planning 

Multiple Operations,”Apr.20,2001;NSC memo,Clarke for Hadley,“Briefing Notes for al Qida Meeting,”undated 

(appears to be from April 2001). 

9. For threats, see CIA, SEIB,“Bin Ladin Public Profile May Presage Attack,” May 3, 2001; CIA, SEIB,“Bin 

Ladin Network’s Plans Advancing,” May 26, 2001; FBI report, Daily UBL/Radical Fundamentalist Threat Update, 

ITOS Threat Update Webpage,May 7, 2001 (the walk-in’s claim was later discredited).For Attorney General briefing, see CIA briefing materials,“Briefing for the Attorney General, 15 May 2001,Al-Qa’ida,” undated. For more 

threats and CSG discussion, see Intelligence report,Threat Report, May 16, 2001; NSC memo, CSG agenda, May 

17, 2001. 

10. See CIA, SEIB,“Terrorist Groups Said Cooperating on US Hostage Plot,” May 23, 2001; FAA information circular,“Possible Terrorist Threat Against American Citizens,” IC-2001-08, June 22, 2001 (this IC expired on 

August 22, 2001); CIA, SEIB,“Bin Ladin Network’s Plans Advancing,” May 26, 2001; NSC email, Clarke to Rice 

and Hadley,“A day in the life of Terrorism intelligence,” May 24, 2001. 

11. See NSC email, Clarke to Rice and Hadley, Stopping Abu Zubaydah’s attacks, May 29, 2001. For threat 

level,see White House document,“Selected Summer 2001 Threat Response Activities,” undated, pp. 1–2 (provided 

to the Commission by President Bush on Apr. 29, 2004). 

12.The information regarding KSM was not captioned as a threat. It was part of a longer cable whose subject 

line was “Terrorism: Biographical Information on Bin Ladin Associates in Afghanistan.”The cable reported further 

that KSM himself was regularly traveling to the United States. See Intelligence report, June 12, 2001. This was 

doubted by the CIA’s Renditions Branch, which had been looking for KSM since 1997. It noted, however, that if 

the source was talking about the “real” KSM, the CIA had both “a significant threat and opportunity to pick him 

up.” See CIA cable,request additional information on KSM,June 26, 2001.A month later,a report from the source 

indicated that the information regarding KSM’s travel to the United States was current as of the summer of 1998. 

It noted further, however, that KSM continued his old activities but not specifically the travel to the United States. 

Significantly, it confirmed that the source was talking about the “real” KSM. See CIA cable, follow-up source on 
534 NOTES TO CHAPTER 8 

KSM, July 11, 2001.As noted in chapter 7,KSM has said that it was generally well known by the summer of 2001 

that he was planning an operation in the United States. Roger Cressey told us he did not recall seeing this reporting, although he would have had access to it. Roger Cressey interview (June 23, 2004). 

For the summer threat reporting and actions taken in response, see NSC memo, Clarke/Cressey agenda for 

June 22 CSG meeting,June 20, 2001; CIA, SEIB,“Bin Ladin and Associates Making Near-Term Threats,” June 25, 

2001;CIA,SEIB,“Bin Ladin Planning High-Profile Attacks,”June 30,2001;CIA cable,“Threat UBL Attack Against 

US Interests Next 24–48 Hours,” June 22, 2001; FBI report, Daily UBL/Radical Fundamentalist Threat Update, 

ITOS Threat Update Webpage, June 22, 2001. 

13. DOS cable, Riyadh 02326,“U.S.Visa Express Program Transforms NIV Scene in Saudi Arabia,”Aug. 19, 

2001; NSC memo, Current US Terrorism Alert, July 3, 2001. 

14. See CIA cable, “Possible Threat of Imminent Attack from Sunni Extremists,” June 23, 2001; CIA, SEIB, 

“Bin Ladin Attacks May be Imminent,” June 23, 2001; CIA, SEIB,“Bin Ladin and Associates Making Near-Term 

Threats,” June 25, 2001. 

15. See NSC memo, Clarke to CSG regarding that day’s CSG meeting, June 22, 2001; NSC memo, Current 

U.S.Terrorism Alert, July 3, 2001. For the readiness of FESTs, see NSC email, Clarke to Rice and Hadley,Terrorism Threat Update, June 25, 2001. 

16. See NSC email, Clarke to Rice and Hadley, Possibility of an al Qaeda Attack, June 25, 2001; CIA report, 

Foreign Broadcast Information Service, “MBC TV Carries Video Report on Bin Ladin, Followers in Training,” 

June 24, 2001;CIA, SEIB,“Bin Ladin Threats Are Real,” June 30, 2001;John McLaughlin interview (Jan. 21, 2004); 

CIA cable,“Continued Threat/Potential Attack by UBL,” June 29, 2001. 

17. See NSC email, Clarke to Rice and Hadley, Possibility of an al Qaeda Attack, June 28, 2001; NSC email, 

Clarke for Rice and others,Terrorist Alert, June 30, 2001. 

18. See NSC email, Clarke to Rice and others,Terrorist Alert, June 30, 2001; CIA, SEIB,“Bin Ladin Planning 

High-Profile Attacks,” June 30, 2001; CIA, SEIB,“Planning for Bin Ladin Attacks Continues, Despite Delays,” July 

2, 2001. 

19. FBI report, National Law Enforcement Telecommunications System (NLETS) message,“National Threat 

Warning System—Potential Anti-U.S.Terrorist Attacks,” July 2, 2001. 

20. By July 3, DCI Tenet had asked about 20 of his counterparts in friendly foreign intelligence services to 

detain specific al Qaeda members and to generally harass al Qaeda–affiliated cells. NSC memo, Current U.S.Terrorism Alert, July 3, 2001. For specific disruption activities and maintaining alert, see NSC email, Clarke to Rice 

and Hadley,Threat Updates, July 6, 2001; Richard Clarke interview (Jan. 12, 2004). 

21.For the Cheney call see President Bush andVice President Cheney meeting (Apr. 29, 2004).For the Hadley 

call see NSC email, Clarke to Rice and Edelman,Terrorism Alert, July 2, 2001. For the G-8 summit see Associated 

Press Online,“Bush Faced Threat at G-8 Summit,” Sept. 26, 2001. 

22.Veronica C. interview (May 25, 2004); INS memo,Veronica C. to Cadman,“Briefing at the NSC,” July 9, 

2001; Roger Cressey interview (June 23, 2004).The Customs representative, Ricardo C., did send out a general 

advisory that was based solely on historical facts, such as the Ressam case, to suggest there was a threat. Ricardo C. 

interview (June 12, 2004). 

23. See CIA memo,“CTC Briefing for the Attorney General on the Usama Bin Ladin Terrorist Threat,” July 

5, 2001,and the accompanying CIA briefing materials,“DCI Update Terrorist Threat Review,” July 3, 2001. 

24. See NSC email, Clarke to Rice and Hadley,Threat Updates, July 6, 2001. 

25.Ibid.;see also FBI memo,Kevin G.to Watson,“Protective Services Working Group (PSWG) Meeting Held 

at FBIHQ 7/9/01,” July 16, 2001, and accompanying attendance sheets. 

26. FBI report, Daily UBL/Radical Fundamentalist Threat Update, ITOS Threat Update Webpage, July 20, 

2001. 

27.Thomas Pickard interview (Apr. 8, 2004). 

28. See CIA, SEIB,“Bin Ladin Plans Delayed but Not Abandoned,” July 13, 2001; CIA, SEIB,“One Bin Ladin 

Operation Delayed, Others Ongoing,” July 25, 2001; NSC memo, Cressey to CSG,Threat SVTS, July 23, 2001. 

29. FAA information circular,“Continued Middle Eastern Threats to Civil Aviation,” IC-2001-04A, July 31, 

2001. 

30. George Tenet interview (Jan. 28, 2004). 

31. See CIA, SEIB,“Bin Ladin Threats Are Real,” June 30, 2001.For Tenet’s response to DOD’s concerns about 

possible deception,see CIA memo,weekly meeting between Rice andTenet,July 17,2001;John McLaughlin interview (Jan. 21, 2004); Richard interview (Dec. 11, 2003). 

32. NSC email, Clarke to Rice and Hadley,Threats Update, July 27, 2001. 

33. FBI report, NLETS message, “Third Anniversary of the 1998 U.S. Embassy Bombings in East Africa 

Approaches;Threats to U.S. Interests Continue,”Aug. 1, 2001. 

34. CIA cable,“Threat of Impending al Qaeda Attack to Continue Indefinitely,”Aug. 3, 2001. 

35. CIA letter,Tenet to the Commission, Mar. 26, 2004; Barbara S. interview (July 13, 2004); Dwayne D. interview (July 13, 2004). 
NOTES TO CHAPTER 8 535 

36. President Bush and Vice President Cheney meeting (Apr. 29, 2004). For Rice’s reaction to the August 6 

PDB article, see Condoleezza Rice testimony,Apr. 8, 2004. 

37.The CTC analyst who drafted the briefing drew on reports over the previous four years. She also spoke 

with an FBI analyst to obtain additional information.The FBI material was written up by the CIA analyst and 

included in the PDB.A draft of the report was sent to the FBI analyst to review.The FBI analyst did not, however, 

see the final version, which added the reference to the 70 investigations. Barbara S. interviews (Apr. 12, 2004); Joint 

Inquiry interview of Jen M.,Nov.20,2002.Because of the attention that has been given to the PDB,we have investigated each of the assertions mentioned in it. 

The only information that actually referred to a hijacking in this period was a walk-in at an FBI office in the 

United States who mentioned hijackings among other possible attacks.The source was judged to be a fabricator. 

FBI report, Daily UBL/Radical Fundamentalist Threat Update, ITOS Threat Update Webpage,Aug. 1, 2001. 

The FBI conducted an extensive investigation of the two individuals who were stopped after being observed 

taking photographs of two adjacent buildings that contained FBI offices.The person taking the photographs told 

the FBI that he was taking them for a co-worker in Indiana who had never been to New York and wanted to see 

what it looked like.The picture taker was in New York to obtain further information regarding his pending citizenship application. He had an appointment at 26 Federal Plaza, where the relevant INS offices were located.This 

same building houses portions of the FBI’s New York Field Office. Before going into the building the individual 

pulled out the camera and took four photographs.When the FBI attempted to contact the co-worker (and roommate) who had requested some photographs,it was determined that he had fled without receiving his last paycheck 

after learning that the FBI had asked his employer some questions about him. Further investigation determined 

that he was an illegal alien using forged identity documents. Despite two years of investigation, the FBI was unable 

to find the co-worker or determine his true identity.The FBI closed the investigation on June 9, 2003, when it 

concluded that it was unable to connect the men’s activities to terrorism. Matthew interview (June 18, 2004); FBI 

case file, no. 266A-NY-279198. 

The 70 full-field investigations number was a generous calculation that included fund-raising investigations. It 

also counted each individual connected to an investigation as a separate full-field investigation.Many of these investigations should not have been included, such as the one that related to a dead person, four that concerned people 

who had been in long-term custody,and eight that had been closed well before August 6, 2001.Joint Inquiry interview of Elizabeth and Laura, Nov. 20, 2002; FBI report,“70 UBL Cases,” undated (produced to the Joint Inquiry 

on Aug. 12, 2002). 

The call to the UAE was originally reported by the CIA on May 16. It came from an anonymous caller. Neither the CIA nor the FBI was able to corroborate the information in the call.FBI report,Daily UBL/Radical Fundamentalist Threat Update, ITOS Threat Update Webpage, May 16, 2001. 

38. See CIA, SEIB,“Bin Ladin Determined to Strike in US,”Aug. 7, 2001; see also Roger Cressey interview 

(June 23, 2004).The Deputy Director of Central Intelligence testified that the FBI information in the PDB was 

omitted from the SEIB because of concerns about protecting ongoing investigations, because the information had 

been received from the FBI only orally, and because there were no clear, established ground rules regarding SEIB 

contents. John McLaughlin testimony,Apr. 14, 2004. 

39.Intelligence report, Consideration by Abu Zubaydah to Attack Targets in the United States,Aug. 24, 2001. 

40. George Tenet interview (July 2, 2004). 

41. Condoleezza Rice testimony,Apr. 8, 2004; Condoleezza Rice meeting (Feb. 7, 2004). 

42. Stephen Hadley meeting (Jan. 31, 2004). 

43. It is also notable that virtually all the information regarding possible domestic threats came from human 

sources.The information on overseas threats came mainly from signals intelligence. Officials believed that signals 

intelligence was more reliable than human intelligence. Roger Cressey interview (June 23, 2004). 

44. NSC memo, Clarke to Rice, al Qaeda review, Jan. 25, 2001 (attaching NSC memo,“Strategy for Eliminating the Threat from the Jihadists Networks of al Qida: Status and Prospects,”Dec. 2000).Clarke had also mentioned 

domestic terrorist cells in connection with the possibility of reopening Pennsylvania Avenue.See NSC email,Clarke 

to Rice, Briefing on Pennsylvania Avenue, Mar. 23, 2001. 

45. Roger Cressey interview (June 23, 2004). 

46.This approach was consistent with how this same issue was addressed almost exactly a year earlier, despite 

the fact that by 2001 the threat level was higher than it had ever been previously. On June 30, 2000, NSC counterterrorism staffers met with INS, Customs, and FBI officials to review border and port security measures.The 

NSC staff’s Paul Kurtz wrote to then national security adviser Samuel Berger,“We noted while there was no information regarding potential attacks in the U.S. they should inform their officers to remain vigilant.” NSC email, 

Kurtz to Berger, Steinberg, and Rudman, warning re: UBL threat reporting, June 30, 2000. 

47. FAA briefing materials, Office of Civil Aviation Security, “The Transnational Threat to Civil Aviation,” 

undated (slide 24).The presentation did indicate, however, that if a hijacker was intending to commit suicide in a 

spectacular explosion, the terrorist would be likely to prefer a domestic hijacking. Between July 27 and September 

11, 2001, the FAA did issue five new Security Directives to air carriers requiring them to take some specific secu-
536 NOTES TO CHAPTER 8 

rity measures.Two continued certain measures that had been in place for at least a year. Others related only to carrying specific passengers. See FAA security directives, SD 108-98,July 27, 2001; SD 108-00,July 27, 2001; SD 108-

00, July 27, 2001; SD 108-01,Aug. 21, 2001; SD 108-01, Aug. 31, 2001. In order to issue more general warnings 

without directing carriers to take specific action, the FAA issued Information Circulars. Of the eight such circulars issued between July 2 and September 11, 2001, five highlighted possible threats overseas. See FAA information 

circulars,“Possible Terrorist Threat—Arabian Peninsula,” IC-2001-11, July 18, 2001;“Recent Terrorist Activity in 

the Middle East,” IC-2001-03B, July 26, 2001;“Continued Middle Eastern Threats to Civil Aviation,” IC-2001-

04A, July 31, 2001;“Violence Increases in Israel,” IC-2001-07A,Aug. 28, 2001;“ETA Bombs Airports in Spain,” 

IC-2001-13,Aug. 29, 2001. One, issued on August 16, warned about the potential use of disguised weapons. FAA 

information circular,“Disguised Weapons,” IC-2001-12,Aug. 16, 2001. 

48. FAA report,“Record of Air Carrier Briefings—4/18/01 to 9/10/01,” undated. 

49. See Condoleezza Rice testimony,Apr. 8, 2004; NSC memo, U.S.Terrorism Alert, July 3, 2001; FBI electronic communication,HeightenedThreat Advisory,Apr.13,2001.For the lack of NSC direction,see Roger Cressey 

interview (June 23, 2004). 

50.Thomas Pickard interview (Apr. 8, 2004). For example,an international terrorism squad supervisor in the 

Washington Field Office told us he was not aware of an increased threat in the summer of 2001, and his squad did 

not take any special actions to respond to it.The special agent in charge of the Miami Field Office told us he did 

not learn of the high level of threat until after September 11. See Washington Field Office agent interview (Apr. 

1, 2004); Hector Pesquera interview (Oct. 3, 2003). 

51. Dale Watson interview (Jan. 6, 2004). 

52. See Thomas Pickard interviews (Jan. 21, 2004; Apr. 8, 2004); Thomas Pickard testimony, Apr. 13, 2004; 

Thomas Pickard letter to the Commission,June 24, 2004;John Ashcroft testimony,Apr. 13, 2004.We cannot resolve 

this dispute. Pickard recalls the alleged statement being made at a briefing on July 12.The Department of Justice 

has informed us that the only people present at that briefing were Pickard,Ashcroft,Deputy Attorney General Larry 

Thompson, and Ashcroft’s chief of staff, David Ayres. There are no records of the discussions at these briefings. 

Thompson and Ayres deny Ashcroft made any such statement. Dale Watson, who did not attend any of the briefings, told us that Pickard complained after one of the briefings that Ashcroft did not want to be briefed on the 

threats because “nothing ever happened.” Ruben Garcia, head of the FBI’s Criminal Division, who attended some 

of Pickard’s briefings of the Attorney General but not the one at which Pickard alleges Ashcroft made the statement, recalls that Ashcroft was “not enthusiastic” about the classified portions of the briefings that related to counterterrorism.We have been told that Pickard and Ashcroft did not have a good relationship.This may have influenced 

their views on the facts surrounding their meetings. LarryThompson interview (Jan. 29, 2004);Dale Watson interview (June 3, 2004); Ruben Garcia interview (Apr. 29, 2004);Thompson and Ayres letter to the Commission, July 

12, 2004. 

53. See Thomas Pickard interviews (Jan. 21, 2004;Apr. 8, 2004); John Ashcroft meeting (Dec. 17, 2003); John 

Ashcroft testimony,Apr. 13, 2004. 

54. Indeed, the number of FISA warrants in effect in the summer of 2001 may well have been less than it was 

at the beginning of the year.Because of problems with inaccuracies in the applications,FISAs were allowed to lapse 

rather than be renewed with continuing inaccuracies. Michael Rolince interview (Apr. 12, 2004); Marion Bowman interview (Mar. 6, 2004). 

55. See CIA cable, Base/FBI comments on draft cable, Nov. 27, 2000; FBI electronic communication, USS 

Cole investigation, Nov. 21, 2000; FBI electronic communication, USS Cole investigation, Jan. 10, 2001 (draft). 

56. For the recollection of the FBI agent, see Al S. interviews (Aug. 26, 2003; Sept. 15, 2003). See also FBI 

report of investigation, interview of source, July 18, 2000; attachment to FBI electronic communication, USS Cole 

investigation, Jan. 10, 2001 (draft); FBI electronic communication, UBL investigation, Jan. 16, 2001. 

57. For speculation regarding identities, see CIA cable,“Photo of UBL Associate,” Dec. 27, 2000. Retrospective analysis of available information would have answered that question, but that analysis was not done until after 

9/11.For analysis,see Intelligence report,Retrospective review of 11 September 2001 hijackers’activities, Sept. 23, 

2002. 

58. CIA cable,“Request for January 2000 Malaysian Surveillance Photos,” Dec. 12, 2000; CIA cable,“Photo 

of UBL Associate,” Dec. 27, 2000; CIA cable,“Review of Malaysia ‘Khaled’ Photos,” Jan. 5, 2001. 

59.The CIA knew that Mihdhar and Khallad had both been to Bangkok in January 2000.They had not yet 

discovered that Khallad, traveling under an alias, had actually flown to Bangkok with Mihdhar. Still, as Director 

Tenet conceded in his testimony before the Joint Inquiry, the Kuala Lumpur meeting took on additional significance once Khallad was identified as having attended the meeting. See Joint Inquiry report, p. 149. 

60. For Tenet and Black testimony, see Joint Inquiry testimony of George Tenet, Oct. 17, 2002; Joint Inquiry 

testimony of Cofer Black, Sept. 26, 2002. For documents not available to CIA personnel who drafted the testimony, see, e.g., FBI electronic communication, UBL investigation, Jan. 16, 2001; FBI emails between Al S. and 

Michael D., re: source, Jan. 9-11, 2001; FBI electronic communication, USS Cole investigation, Jan. 4, 2001; DOJ 

Inspector General interview of Jennifer M., Dec. 9, 2002. For the views of the FBI investigators, see DOJ Inspec-
NOTES TO CHAPTER 8 537 

tor General interviews of Steve B., Sept. 16, 2002; Nov. 14, 2002;Al S. interviews (Aug. 26, 2003; Sept. 15, 2003). 

The DOJ Inspector General came to the same conclusion. See DOJ Inspector General report,“A Review of the 

FBI’s Handling of Intelligence Information Related to the September 11 Attacks” (hereinafter “DOJ IG 9/11 

Report”), July 2, 2004, pp. 308–310. 

61. DOJ Inspector General interview of Michael D., Nov. 6, 2002; Michael D. interview (May 4, 2004); DOJ 

Inspector General interview of Chris, Nov. 27, 2002. 

62. For the internal CIA reports to which the FBI did not have access, see CIA cable,“UBL Operative Khallad,” Jan. 3, 2001; CIA cable, source debriefing, Jan. 5, 2001.The FBI agent informed us that he was unaware how 

such internal CIA communications worked, or that the operational cables even existed, and so did not know to ask 

for them. Such messages are routinely not shared in order to protect intelligence sources and methods. In this case, 

application of the routine procedure did not serve that purpose because the FBI agent was aware of the source’s 

identity as well as the methods used to obtain the information. Moreover, the FBI agent also may have been absent 

from the room when the identification was made.The source had brought a sheaf of documents with him that the 

FBI agent left the room to copy while the interview of the witness continued. Because of the circumstances of the 

interview site, the agent would have been absent for a significant period of time. In addition, the case officer was 

frequently given photographs from a broad range of CIA stations to show to this particular witness. He did not 

focus on the purpose of showing the photographs; he was only concerned with whether the source recognized the 

individuals. DOJ Inspector General interview of Michael D., Nov. 6, 2002; Michael D. interview (May 4, 2004); 

DOJ Inspector General interview of Chris, Nov. 27, 2002. 

63. John interview (Apr. 2, 2004). See also CIA email, Dave to John,“Re: Liaison Response,” May 18, 2001. 

The old reporting from early 2000 that was reexamined included CIA cable, “Transit of UBL Associate Khalid 

Through Dubai,” Jan. 4, 2000; CIA cable,“Recent Influx of Suspected UBL Associates to Malaysia,” Jan. 5, 2000; 

CIA cable,“UBL Associates: Flight Manifest for MH072,” Jan. 9, 2000; CIA cable,“UBL Associates: Identification 

of Possible UBL Associates,” Mar. 5, 2000. For cable information, see CIA records, audit of cable databases. 

64. For a record of the exchange between John and Dave, see CIA emails, Dave to John, May 17, 18, 24, 2001; 

CIA email, Richard to Alan, identification of Khallad, July 13, 2001. For the account of John’s FBI counterpart, see 

Michael Rolince interview (Apr. 12, 2004). For John’s focus on Malaysia, see DOJ Inspector General interview of 

John, Nov. 1, 2002. 

65. DOJ Inspector General interview of John, Nov. 1, 2002. 

66. For the account of the desk officer, see DOJ Inspector General interview of Michael D., Oct. 31, 2002. For 

cable information, see CIA records, audit of cable databases. 

67. DOJ Inspector General interviews of Jane, Nov. 4, 2002; July 16, 2003. 

68. DOJ Inspector General interview of Jane, Nov. 4, 2002; DOJ Inspector General interview of Dave, Oct. 

31, 2002. 

69. DOJ Inspector General interviews of Jane, Nov. 4, 2002; July 16, 2003. 

70. DOJ Inspector General interview of Jane, Nov. 4, 2002; DOJ Inspector General interview of Dave, Oct. 

31, 2002; DOJ Inspector General interview of Russ F., Sept. 17, 2002; DOJ Inspector General interview of Steve 

B., Sept. 16, 2002. 

71.“Jane” did not seek OIPR’s permission to share this information at the meeting.“Jane” also apparently did 

not realize that one of the agents in attendance was a designated intelligence agent, so she could have shared all of 

the information with that agent regardless of the caveats. No one who was at the meeting suggested that option, 

however. DOJ Inspector General interview of Steve B., Sept. 16, 2002; DOJ Inspector General interview of Jane, 

July 16, 2003.These caveats were different from the legal limits we discussed in section 3.2.The Attorney General’s 

July 1995 procedures concerned FISA information developed in an FBI intelligence investigation.This, however, 

was NSA information.These particular caveats were the result of the Justice Department’s and NSA’s overabundance of caution in December 1999. During the millennium crisis,Attorney General Reno authorized electronic 

surveillance of three U.S. persons overseas. Because the searches were not within the United States, no FISA warrant was needed. Reno approved the surveillances pursuant to section 2.5 of Executive Order 12333 with the proviso that the results of these particular surveillances not be shared with criminal investigators or prosecutors without 

the approval of the Office of Intelligence Policy and Review. Because of the complexity of determining whether 

particular reporting was the fruit of particular surveillances, NSA decided to place these caveats on all its Bin 

Ladin–related reporting, not just reporting on the surveillances authorized by Reno.As a result, these caveats were 

placed on the reports relating to Mihdhar even though they were not covered by Reno’s December 1999 order. 

See DOJ memo, Reno to Freeh, FISA surveillance of a suspected al Qaeda operative, Dec. 24, 1999; NSA email, 

William L.to Karen C.,“distribution restrictions,”Dec.10,1999;NSA email,William L.to Anthony L.,“doj restrictions,”Dec. 20, 1999; NSA email,William L.to Brian C.,“dissemination of terrorism reporting,”Dec. 29, 1999. See 

also NSA memo,Ann D. to others,“Reporting Guidance,” Dec. 30, 1999. 

In May 2000, it was brought to the Attorney General’s attention that these caveats prevented certain attorneys 

in the Terrorism and Violent Crime Section (TVCS) from reading the reporting.After discussions with NSA, the 

caveats were changed to specifically permit dissemination of these reports to designated attorneys in the TVCS and 
538 NOTES TO CHAPTER 8 

two attorneys in the U.S. Attorney’s Office for the Southern District of New York. See NSA memo, Joan R. to 

Townsend and Reynolds,“Resumed Delivery of Classified Intelligence to TVCS,” June 9, 2000; NSA memo,Hayden to Asst.Attorney General,“Proposal to Provide UBL-related Product to U.S.Attorney’s Office/Southern District of New York,”Aug. 30, 2000. 

72.For the facts known by Dave at this time,see CIA records,audit of cable databases;see also CIA email,Dave 

to John, timeline entries, May 15, 2001. For CIA analyst’s role, see DOJ Inspector General interview of Dave, Oct. 

31, 2002. For Jane’s account, see DOJ Inspector General interview of Jane, July 16, 2003. 

73. DOJ Inspector General interview of Mary, Oct. 29, 2002. 

74.For Mary’s account,see DOJ Inspector General interview of Mary,Oct. 29, 2002.For the reporting regarding Mihdhar and Hazmi, see CIA cable, Khalid’s passport, Jan. 4, 2000; CIA cable, Mihdhar’s visa application, Jan. 

5, 2000; CIA cable, Hazmi entered U.S., Mar. 6, 2000. For Mary’s cable access information, see CIA records, audit 

of cable databases. 

75. DOJ Inspector General interview of Mary, Oct. 29, 2002; DOJ Inspector General interview of Jane, Nov. 

4, 2002. 

76. DOJ Inspector General interview of Mary, Oct. 29, 2002; Intelligence report, Watchlisting of Bin 

Ladin–related individuals,Aug. 23, 2001; Joint Inquiry testimony of Christopher Kojm, Sept. 19, 2002.The watchlist request included Mihdhar, Nawaf al Hazmi, Salah Saeed Mohammed Bin Yousaf (they did not yet realize this 

was an alias for Tawfiq bin Attash, a.k.a. Khallad), and Ahmad Hikmat Shakir (who assisted Mihdhar in Kuala 

Lumpur). 

77. Jane told investigators that she viewed this matter as just another lead and so assigned no particular urgency 

to the matter. DOJ Inspector General interviews of Jane, July 16, 2003; Nov. 4, 2002. For the draft lead, see attachment to FBI email, Jane to Craig D., “Re: FFI Request,”Aug. 28, 2001. For the final version, see FBI electronic 

communication,“Request to Open a Full Field Investigation,”Aug. 28, 2001. 

78. FBI email, Craig D. to John L., “Fwd: Re: FFI Request,”Aug. 28, 2001; FBI email, John L. to Steve and 

others,“Fwd: Re: FFI Request,”Aug. 28, 2001. For an introduction to these legal limits and “the wall,” see section 

3.2. In December 2000, pursuant to concerns of the FISA Court, the New York Field Office began designating 

certain agents as either intelligence or criminal agents. Intelligence agents could see FISA materials and any other 

information that bore cautions about sharing without obtaining the FISA Court’s permission or permission from 

the Justice Department’s OIPR. FBI electronic communication,“Instructions re FBI FISA Policy,” Dec. 7, 2000. 

79.While one witness recalls a discussion with a senior FBI official, that official denies that such a discussion 

took place.The other alleged participant does not recall such a meeting. John interview (Apr. 2, 2004); Michael 

Rolince interview (Apr. 12, 2004); Jane interview (July 13, 2004); DOJ Inspector General interview of Rodney 

M., Nov. 5, 2002. For investigation’s goal, see FBI electronic communication,“Request to Open a Full Field Investigation,”Aug. 28, 2001. 

80. DOJ Inspector General interviews of Jane, July 16, 2003; Nov. 4, 2002; DOJ Inspector General interviews 

of Steve B., Sept. 16, 2002; Nov. 14, 2002; Jane interview ( July 13, 2004). FBI email, Jane to John L.,“Fwd: Re: FFI 

Request,”Aug. 29, 2001. 

The analyst’s email, however, reflects that she was confusing a broad array of caveats and legal barriers to information sharing and rules governing criminal agents’ use of information gathered through intelligence channels. 

There was no broad prohibition against sharing information gathered through intelligence channels with criminal 

agents.This type of sharing occurred on a regular basis in the field.The court’s procedures did not apply to all intelligence gathered regardless of collection method or source. Moreover, once information was properly shared, the 

criminal agent could use it for further investigation. 

81. FBI email,Jane to Steve, NSLU Response,Aug. 29, 2001.“Jane” says she only asked whether there was sufficient probable cause to open the matter as a criminal case and whether the criminal agent could attend any interview if Mihdhar was found. She said the answer she received to both questions was no. She did not ask whether 

the underlying information could have been shared. Jane interview (July 13, 2004).The NSLU attorney denies 

advising that the agent could not participate in an interview and notes that she would not have given such inaccurate advice.The attorney told investigators that the NSA caveats would not have precluded criminal agents from 

joining in any search for Mihdhar or from participating in any interview. Moreover, she said that she could have 

gone to the NSA and obtained a waiver of any such caveat because there was no FISA information involved in this 

case.There are no records of the conversation between “Jane” and the attorney.“Jane” did not copy the attorney 

on her email to the agent, so the attorney did not have an opportunity to confirm or reject the advice “Jane” was 

giving to the agent. DOJ Inspector General interview of Sherry S., Nov. 7, 2002. 

“Jane” asked the New York agent assigned to the Mihdhar search to sign a FISA acknowledgment form indicating the agent understood how he had to treat FISA information. Because no FISA information was involved, 

she should not have required him to sign such a form.To the extent she believed, incorrectly, that the Attorney 

General’s 1995 procedures applied to this situation, there was in fact an exception in place for New York. DOJ 

Inspector General interview of Sherry S.,Nov. 7, 2002.More fundamentally,“Jane” apparently understood the welter of restrictions to mean, in workday shorthand, that any information gathered by intelligence agencies should 
NOTES TO CHAPTER 8 539 

not be shared with criminal agents.This was incorrect. DOJ Inspector General interviews of Jane, July 16, 2003; 

Nov. 4, 2002. 

82. FBI emails between Steve B. and Jane, re: NSLU Response,Aug. 29, 2001.While the agent expressed his 

frustration with the situation to “Jane,” he made no effort to press the matter further by discussing his concerns 

with either his supervisor or the chief division counsel in New York. 

83.Attorney General Ashcroft testified to us that this and similar information-sharing issues arose from Attorney General Reno’s 1995 guidelines, discussed in chapter 3, and specifically from a March 1995 memorandum of 

then Deputy Attorney General Jamie Gorelick. John Ashcroft testimony, Apr. 13, 2004; DOJ memo, Gorelick to 

White,“Instructions on Separation of Certain Foreign Counterintelligence and Criminal Investigations,” Mar. 4, 

1995. 

We believe the Attorney General’s testimony does not fairly or accurately reflect the significance of the 1995 

documents and their relevance to the 2001 discussions.Whatever the merits of the March 1995 Gorelick memorandum and the subsequent July 1995 Attorney General procedures on information sharing, they did not apply to 

the information the analyst decided she could not share with the criminal agent. As discussed earlier, the reason 

“Jane” decided she could not share information was because the initial information on Mihdhar had been analyzed 

by the NSA.This reason was unrelated to either of the 1995 documents.The Gorelick memorandum applied to 

two particular criminal cases, neither of which was involved in the summer 2001 information-sharing discussions. 

As the FBI agent observed in his email, Part A of the 1995 procedures applied only to information obtained pursuant to a FISA warrant. None of the Mihdhar material was FISA information.There was an exemption for the 

Southern District of New York from Part B of the 1995 procedures, so they did not apply. Also, the 1995 procedures did not govern whether information could be shared between intelligence and criminal agents within the 

FBI, a separation that the Bureau did not begin making formally until long after the procedures were in place.The 

1995 procedures governed only the sharing of information with criminal prosecutors. Even in that situation, the 

restriction obliged running the information through the OIPR screen. 

What had happened, as we discussed in chapter 3, was a growing battle within the Justice Department during 

the 1990s, and between parts of Justice and the FISA Court, over the scope of OIPR’s screening function and the 

propriety of using FISA-derived information in criminal matters.The FISA Court’s concern with FBI sloppiness 

in its FISA applications also began to take a toll: the court began designating itself as the gatekeeper for the sharing of intelligence information; the FBI was required to separately designate criminal and intelligence agents; and 

the court banned one supervisory FBI agent from appearing before it. By late 2000, these factors had culminated 

in a set of complex rules and a widening set of beliefs—a bureaucratic culture—that discouraged FBI agents from 

even seeking to share intelligence information. Neither Attorney General acted to resolve the conflicting views 

within the Justice Department. Nor did they challenge the strict interpretation of the FISA statute set forth by the 

FISA Court and OIPR.Indeed,this strict interpretation remained in effect until the USA PATRIOT Act was passed 

after 9/11. 

Simply put, there was no legal reason why the information the analyst possessed could not have been shared 

with the criminal agent. On August 27,“Jane” requested the NSA’s permission to share the information with the 

criminal agents, but she intended for the information only to help the criminal agents in their ongoing Cole investigation. She still did not believe they could be involved in the intelligence investigation even if the NSA permitted the information to be shared. DOJ IG 9/11 Report, July 2, 2004, p. 339.The next day the NSA notified its 

representative at FBI headquarters that it had approved the passage of the information to the criminal agents. NSC 

email, Carlene C. to Richard K.,“Response to FBI Sanitization Request,”Aug. 28, 2001.Thus,“Jane” had permission to share the information with the criminal agent prior to their August 29 emails. 

84. DOJ Inspector General interview of Robert F., Dec. 18, 2002; FBI electronic communication, Los Angeles lead, Sept. 10, 2001. 

85. Hazmi and Mihdhar used their true names to obtain California driver’s licenses and open New Jersey bank 

accounts. Hazmi also had a car registered and had been listed in the San Diego telephone book. Searches of readily available databases could have unearthed the driver’s licenses, the car registration, and the telephone listing. A 

search on the car registration would have unearthed a license check by the South Hackensack Police Department 

that would have led to information placing Hazmi in the area and placing Mihdhar at a local hotel for a week in 

early July 2001.The hijackers actively used the New Jersey bank accounts,through ATM,debit card,and cash transactions, until September 10. Among other things, they used their debit cards to pay for hotel rooms; and Hazmi 

used his card on August 27 to purchase tickets on Flight 77 for himself and his brother (and fellow hijacker), Salem 

al Hazmi.These transactions could have helped locate them if the FBI had obtained the bank records in time.There 

would have been no easy means, however, to determine the existence of these accounts, and obtaining bank cooperation pre-9/11 might have been problematic.The most likely means of successfully finding the men in the short 

time available was one not often used pre-9/11 for suspected terrorists: an FBI BOLO (be on the lookout) combined with a media campaign.This alone might have delayed or disrupted the plot, even if the men had not been 

physically located before September 11. But this would have been considered only if the FBI believed that they 

were about to carry out an imminent attack. No one at the FBI—or any other agency—believed that at the time. 
540 NOTES TO CHAPTER 8 

See FBI report,financial spreadsheet re:9/11 hijackers,undated;South Hackensack,N.J.,Police Department report, 

Detective Bureau Report, Oct. 17, 2001 (case no. 20018437). According to Ramzi Binalshibh, had KSM known 

that Moussaoui had been arrested, he would have canceled the 9/11 attacks. Intelligence report, interrogation of 

Ramzi Binalshibh, Feb. 14, 2003. The publicity regarding Mihdhar and Hazmi might have had a similar effect 

because they could have been identified by the airlines and might have jeopardized the operation. 

86. Joint Inquiry report, pp. xiii, 325–335; DOJ IG 9/11 Report, July 2, 2004, pp. 59–106. 

87. FBI electronic communication, Phoenix memo, July 10, 2001. 

88. Ibid.; Joint Inquiry report, pp. 325–335; DOJ IG 9/11 Report, July 2, 2004, pp. 59–106. 

89. DOJ Inspector General interview of Kenneth Williams, July 22, 2003. 

90.Unlike Moussaoui,the typical student at Pan Am Flight Academy holds an FAA Airline Transport Pilot rating or the foreign equivalent, is employed by an airline, and has several thousand flight hours. Moussaoui also stood 

out for several other reasons. He had paid nearly $9,000 in cash for the training, yet had no explanation for the 

source of these funds; he had asked to fly a simulated flight from London’s Heathrow Airport to New York’s John 

F. Kennedy Airport; and he was also particularly interested in the operation of the aircraft doors. FBI electronic 

communication, Request OIPR permission to contact U.S.Attorney’s Office regarding Zacarias Moussaoui,Aug. 

18, 2001. For a detailed, step-by-step chronology of activities taken regarding Moussaoui prior to September 11, 

see DOJ IG 9/11 Report, July 2, 2004, pp. 109–197. 

91. FBI electronic communication, Request OIPR permission to contact U.S. Attorney’s Office regarding 

Zacarias Moussaoui,Aug. 18, 2001. 

92. DOJ Inspector General interview of Harry S., June 6, 2002; DOJ Inspector General interview of Greg J., 

July 9, 2002; FBI letterhead memorandum, Zacarias Moussaoui,Aug. 19, 2001. 

93. DOJ IG 9/11 Report, July 2, 2004, p. 128. 

94. Criminal search warrants must be approved by Department of Justice attorneys before submission to the 

court.Therefore,approval from the Minneapolis U.S.Attorney’s Office was required before a criminal search warrant could be obtained. DOJ Inspector General interview of Coleen Rowley, July 16, 2002.Another agent, however, said that he spoke to an Assistant U.S. Attorney in the Minneapolis office and received advice that the facts 

were almost sufficient to obtain a criminal warrant. DOJ Inspector General interview of Greg J., July 9, 2002.The 

Assistant United States Attorney said that if the FBI had asked for a criminal warrant that first night, he would have 

sought it. He believed that there was sufficient probable cause for a criminal warrant at that time. DOJ Inspector 

General interview of William K., May 29, 2003. Mary Jo White, the former U.S.Attorney for the Southern District of New York, told us that based on her review of the evidence known pre-9/11, she would have approved a 

criminal search warrant. Mary Jo White interview (May 17, 2004). Because the agents never presented the information to the Minneapolis U.S.Attorney’s Office before 9/11, we cannot know for sure what its judgment would 

have been or whether a judge would have signed the warrant.In any event,the Minneapolis agents were concerned 

that if they tried to first obtain a criminal warrant but the U.S. Attorney’s Office or the judge refused, the FISA 

Court might reject an application for a FISA warrant on the grounds that the agents were attempting to make an 

end run around the criminal process.Therefore, it was judged too risky to seek a criminal warrant unless it was certain that it would be approved. DOJ Inspector General interview of Greg J., July 9, 2002. In addition, FBI headquarters specifically instructed Minneapolis that it could not open a criminal investigation. DOJ IG 9/11 Report, 

July 2, 2004, p. 138. Finally, the Minneapolis Field Office mistakenly believed that the 1995 Attorney General procedures required OIPR’s approval before it could contact the U.S. Attorney’s Office about obtaining a criminal 

warrant. 

95.The FISA definition of “foreign power” includes “a group engaged in international terrorism or activities 

in preparation therefor.” 

96. FBI electronic communication, Request to contact U.S.Attorney’s Office regarding Zacarias Moussaoui, 

Aug. 18, 2001. For CTC contact,see FBI email,Harry S.to Chuck F.,“Please Pass To [desk officer],”Aug. 24, 2001; 

FBI email, Harry S. to Chuck F.,“Re: Fwd: 199M-MP-60130 (Zacarias Moussaoui),”Aug. 24, 2001. 

97. DOJ Inspector General interview of Greg J., July 9, 2002; FBI electronic communication, Moussaoui investigation,Aug. 22, 2002; FBI electronic communication, Moussaoui investigation,Aug. 30, 2002. 

98. FBI letterhead memorandum, Zacarias Moussaoui, Aug. 21, 2001; CIA cable, subjects involved in suspicious 747 flight training,Aug. 24, 2001; CIA cable,“Zacarias Moussaoui and Husayn ‘Ali Hasan Ali-Attas,”Aug. 28, 

2001; Joseph H., interview (May 4, 2004); FBI letterhead memorandum, Zacarias Moussaoui, Sept. 5, 2001. 

99. FBI teletype,“Zacarias Moussaoui—International Terrorism,” Sept. 4, 2001.


100. DOJ Inspector General interview of Greg J., July 9, 2002.


101. Minneapolis may have been more concerned about Moussaoui’s intentions because the case agent and


the supervisory agent were both pilots.They were, therefore, more highly sensitized to the odd nature of Moussaoui’s actions and comments regarding flying. DOJ Inspector General interview of Greg J., July 9, 2002; DOJ 

Inspector General interview of Harry S., June 20, 2002. 

102. DOJ Inspector General interview of Michael Rolince, May 5, 2004; Michael Rolince interview (Apr. 12, 

2004); DOJ IG 9/11 Report, July 2, 2004, pp. 168–170, 188. 
NOTES TO CHAPTER 8 541 

103. CIA briefing materials, DCI Update,“Islamic Extremist Learns to Fly,”Aug. 23, 2001. Deputy Director 

of Central Intelligence John McLaughlin testified that he was told about Moussaoui several days before Tenet was 

briefed,although he did not recall the specific date of the briefing. John McLaughlin testimony,Apr. 14, 2004. 

104. George Tenet interviews (Jan. 28, 2004; July 2, 2004). 

105. For the renewed request, see FBI letterhead memorandum, Zacarias Moussaoui, Sept. 11, 2001. For the 

initial British response,see British Security Service memo,re:Zacarias Moussaoui, Sept. 12, 2001;information provided to the Commission by the British government;British liaison telex,“Zacarias Moussaoui—Background Information,” Sept. 13, 2001. See also Joseph H. interview (May 4, 2004). 

106. Joint Inquiry report (classified version), pp. 340–341. Notably, the FBI analyst “Mary” who was looking 

at the Mihdhar information suggested that the U.S. government talk to Ressam to see if he knew anything about 

Mihdhar. See CIA email,Mary to John, seeking identification by Ressam,Aug. 21, 2001.There is no evidence that 

Ressam was asked about Moussaoui or Mihdhar prior to 9/11. 

107.According to Ramzi Binalshibh, had KSM known that Moussaoui had been arrested, he would have cancelled the 9/11 attacks. Intelligence report, interrogation of Ramzi Binalshibh, Feb. 14, 2003. 

108. Joint Inquiry report (classified version), pp. 329–331; Joint Inquiry interview of Mike,Alice, Larry, John, 

Terry,Aug. 12, 2002. 

109. CIA cable, Key UBL personalities, Sept. 25, 2000. 

110. CIA cable, Mukhtar information, May 23, 2002. 

111. CIA cable, Biographical Information on Key UBL Associates in Afghanistan, June 11, 2001; Intelligence 

report, biographical information on Bin Ladin associates in Afghanistan, June 12, 2001. For the subsequent identification, see CIA cable, follow-up source on KSM, July 11, 2001. 

112.For the reporting identifying Mukhtar as KSM,see CIA cable,source information re:KSM,Aug.28,2001. 

113. John interview (Apr. 2, 2004). 

9 Heroism and Horror 

1. For the WTC’s layout, see Port Authority diagrams, “World Trade Center Concourse Level,” “Concourse 

Level,” and “Plaza Level,” undated. For the number of square feet of office space, see Federal Emergency Management Agency (FEMA) report, “World Trade Center Building Performance Study,” undated. For the number of 

workers and passersby, see Port Authority briefing (May 13, 2004). 

For the dimensions, see FEMA report,“World Trade Center Building Performance Study,” undated. In addition, the outside of each tower was covered by a frame of 14-inch-wide steel columns; the centers of the steel 

columns were 40 inches apart.These exterior walls bore most of the weight of the building.The interior core of 

the buildings was a hollow steel shaft, in which elevators and stairwells were grouped. Ibid. For stairwells and elevators, see Port Authority response to Commission interrogatory, May 2004. 

2. See Port Authority response to Commission interrogatory, May 2004. 

3. Ibid.These deviations were necessary because of the placement of heavy elevators and machine rooms, and 

were located between the 42nd and 48th floors and the 76th and 82nd floors in both towers. For the doors being 

closed but unlocked, see Port Authority briefing (May 13, 2004). 

4. For rooftop access and evacuations, see Port Authority response to Commission interrogatory, May 2004. 

For the helipad not conforming, see PANYNJ interview 14 (July 8, 2004). In the interests of promoting candor 

and protecting privacy, we agreed not to identify most individuals we interviewed. Individuals are identified by a 

code, and individuals’ ranks or units are disclosed only in a broad manner. 

5.For the 1993 attack’s effect,see Alan Reiss testimony,May 18,2004.For the attack’s testing the city’s response 

capability,see FDNY report,“Report from the Chief of Department,Anthony L. Fusco,” in William Manning, ed., 

The World Trade Center Bombing: Report and Analysis (FEMA, undated), p. 11. 

6. For the towers’ loss of power and the other effects, see New York City report,“Report of the World Trade 

Center Review Committee,” 1995, p. 4.For generators’shutting down,see PortAuthority briefing (May 13, 2004). 

For the rescue efforts, see FDNY report,“Report from the Chief of Department,Anthony L. Fusco,” in Manning, 

ed., The World Trade Center Bombing, p. 11. For the evacuation time, see PANYNJ interview 5 (May 15, 2004). 

7. For information on rooftop evacuations, see Port Authority response to Commission interrogatory, May 

2004; NYPD interview 25,Aviation (June 21, 2004). For the rappel rescue, see Port Authority response to Commission interrogatory,May 2004. For figure of 15 hours,see “World Trade Center Bombing,” NY Cop Online Magazine, Dec. 12, 2000 (online at www.nycop.com). For the general false impression, see Civilian interview 3 (May 

4, 2004); Commission analysis of letters written to the Occupational Safety and Health Administration (OSHA) 

concerning the September 11 attacks. For the WTC fire safety plan, see Port Authority response to Commission 

interrogatory, May 2004. 

8. For the upgrades, see Port Authority memorandum to the Commission for Nov. 3, 2003, meeting; Port 

Authority briefing (May 13, 2004). 

9. For the upgrades, see Port Authority memorandum to the Commission for Nov. 3, 2003, meeting; Port 
542 NOTES TO CHAPTER 9 

Authority response to Commission interrogatory, May 2004. For the fire alarm, see PANYNJ interview 10 (June 

16, 2004); PANYNJ interview 7 (June 2, 2004). 

10.PortAuthority memorandum to Commission for Nov. 3, 2003 meeting;WTC interview 6 (May 25, 2004). 

11. For fire safety teams, see PANYNJ Interview 7 (Jun. 2, 2004). For fire drill procedures, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 10 (Mar. 24, 2004). For aids to the September 11 evacuation, see, e.g., 

Civilian interview 14 (Apr. 7, 2004); Civilian interview 20 (May 4, 2004); Civilian interview 21 (May 4, 2004); 

Civilian Interview 13 (Mar. 25, 2004). 

12. For instructions to civilians, see, e.g., Civilian interview 20 (May 4, 2004); Civilian interview 21 (May 4, 

2004); Civilian interview 12 (May 4, 2004); Stanley Praimnath testimony, May 18, 2004 (videotaped). For civilians’ 

participation, see Civilian interview 10 (Mar. 24, 2004); Civilian interview 15 (Apr. 21, 2004); Commission analysis of letters written to OSHA concerning the September 11 attacks. For civilians not being instructed not to evacuate up, see Port Authority briefing (May 13, 2004). For the standard fire drill announcement, see Port Authority 

response to Commission interrogatory,May 2004.For civilians’recollection,see Civilian interview 1 (Mar.2,2004); 

Civilian interview 13 (Mar. 25, 2004); Civilian interview 10 (Mar. 24, 2004). For Port Authority acknowledgment 

of lack of a protocol, see PANYNJ interview 2 (Apr. 14, 2004). 

13.For SPI transition,see PANYNJ Interview 11 (Jun.23,2004);Alan Reiss prepared statement,May 18,2004, 

p. 8. For fire safety plan, see PANYNJ Interview 8 (June 6, 2004). 

14. See Port Authority Police Department (PAPD) report, “Port Authority of New York and New Jersey,” 

undated (online at www.panynj.gov). 

15. PANYNJ interview 4 (May 10, 2004). 

16. For 40,000 officers, see NYPD information provided to the Commission, July 9, 2004. For standard operating procedures, see NYPD regulations, “Patrol Guide: Rapid Mobilization,” and “Patrol Guide: Mobilization 

Readiness Levels,” Jan. 1, 2000. 

17. For the 35 radio zones, see NYPD report,“Radio Zones,” undated. For other citywide radio channels, see, 

e.g., NYPD report,“Transit Patrol VHF,” undated; NYPD interview 18, ESU (Feb. 24, 2004). 

18. For the NYPD supervising the emergency call system and employing more than 1,200 people, see NYPD 

report,“Communications Section,” undated (online at www.nyc.gov/html/nypd/html/otsd/ commsec.html). For 

fire emergencies being transferred to the FDNY dispatch, see FDNY interview 28, Dispatch (Jan. 29, 2004). 

19. See FDNY email to the Commission, July 9, 2004;Thomas Von Essen interview (Apr. 7, 2004). For operations being headed by the sole five-star chief, see FDNY regulations,“Regulations” chapter of “Operational Procedures and Policies,” July 1999. 

20.For department organization,see FDNY report,“Unit Location Chart,” Sept. 11, 2001;FDNY regulations, 

“Firefighting Procedures,”“Engine Company,” and “Ladder Company Operations” chapters of “Operational Procedures and Policies,” July 1999. 

21. FDNY interview 48, SOC (Mar. 11, 2004). 

22. FDNY interview 28, Dispatch (Jan. 29, 2004). Each center was staffed at all times with a supervisor and 

seven dispatchers who worked in 12-hour tours. Positions included a decision dispatcher, responsible for directing 

the appropriate fire apparatus to the scene; a voice alarm or notification dispatcher, responsible for intra- and interagency communications; a radio in and radio out dispatcher who tracked the movement of fire apparatuses; and 

three alarm dispatchers, responsible for sending the appropriate number of units to a fire scene to correspond with 

the designated alarm level. Ibid. 

23.FDNY regulations,“Communications”chapter of “Operational Procedures and Policies,”July 1999;FDNY 

interview 60, HQ (May 11, 2004); FDNY interview 64, HQ (June 30, 2004). 

24.FDNY report,“Report from the Chief of Department,Anthony L.Fusco,” in Manning, ed., The World Trade 

Center Bombing, p. 11. 

25. PANYNJ interview 1 (Nov. 6, 2003); PANYNJ interview 4 (May 10, 2004).In early 2001, NewYork provided its firefighters with new digital radios.The procurement process for these radios remains controversial, and 

they proved unpopular with the rank and file, who believed that adequate training in their use had not been provided.The new radios were withdrawn shortly after they had been introduced into the field.While the new radios 

briefly were in service, the WTC repeater channel could be left on at all times, because the new radios operated 

on entirely different frequencies and thus were not vulnerable to interference from the repeater system.Thomas 

Von Essen interview (Apr. 7, 2004). For the new radios permitting the repeater to stay on, see PANYNJ interview 

1 (Nov. 6, 2003); PANYNJ interview 4 (May 10, 2004). 

26. For civilian fatalities, see New York City press release, Office of the Mayor Press Release No. 042-01, Feb. 

8, 2001. For firefighter fatalities, see Terry Golway, So Others Might Live (Basic Books, 2002), p. 304. 

27. For the creation of the Office of Emergency Management (OEM), see Rudolph Giuliani interview (Apr. 

20, 2004). For OEM’s purposes, see Richard Sheirer interview (Apr. 7, 2004). For OEM’s sending field responder, 

see ibid.; OEM interview 1 (Feb. 12, 2004). Other data monitored by OEM’s Watch Command included Emergency Medical Service data regarding patterns of illness (to spot a potential epidemic in its early stages), live video 

feeds from NewYork Harbor and city streets,and television news channels.Richard Sheirer interview (Apr.7,2004); 
NOTES TO CHAPTER 9 543 

OEM interview 3 (Mar. 16, 2004).The Watch Command’s monitoring of EMS data proved instrumental in an 

extremely early identification and then highly effective containment of the 1999 West Nile outbreak, which likely 

would have resulted in many more fatalities but for OEM. Richard Sheirer interview (Apr. 7, 2004). 

28. Richard Sheirer testimony (May 18, 2004); OEM interview 3 (Mar. 16, 2004). 

29.NewYork City memo,“Direction and Control of Emergencies in the City of NewYork,” July 2001 (signed 

by Mayor Giuliani). 

30. For the exact time of impact, see FAA analysis of American 11 radar returns and Commission analysis of 

FAA radar data and air traffic control software logic. For the zone of impact, see National Institute of Standards and 

Technology (NIST) report,“Interim Report on the Federal Building Fire Safety Investigation of the World Trade 

Center,” June 28, 2004. On people alive on the 92nd floor and above after the impact, see Commission analysis of 

conditions on tower floors and advice received by civilians in the towers based on (1) calls to NYPD 911 from or 

concerning people in the towers on September 11, 2001, and (2) transcripts of recorded calls to the Port Authority police desk from people in the towers on September 11, 2001 (hereafter “Commission analysis of 911/PAPD 

calls”). Everyone alive on the 91st floor was able to evacuate. Civilian interview 7 (Mar. 22, 2004); Civilian interview 6 (Mar. 22, 2004). For civilians being alive but trapped, see Commission analysis of 911/PAPD calls; Civilian 

interview 17 (May 11, 2004); Civilian interview 2 (Mar. 19, 2004). 

31. For fire in the 77th floor elevator and damage to the 22nd floor, see Commission analysis of 911/PAPD 

calls; Port Authority transcripts of recorded Port Authority calls and radio channels, Sept. 11, 2001, vol. II, channel 

8, p. 4 (22nd floor). For a fireball in the lobby, see PAPD interview 1,WTC Command (Oct. 14, 2003); Civilian 

interview 14 (Apr. 7, 2004). Burning jet fuel descended at least one elevator bank. FDNY interview 4, Chief (Jan. 

8, 2004). For the roofs being engulfed and the winds, see, e.g., NYPD interview 16,Aviation (Apr. 1, 2004). 

32. Commission analysis of 911/PAPD calls. 

33. Ibid. 

34.For the on-duty fire safety director’s perspective,seeWTC interview 6 (May 25, 2004).For the chiefs being 

told by the Port Authority fire safety director that the evacuation order was given earlier, see PANYNJ interview 

13 (Nov. 20, 2003). For him no longer being the designated fire safety director, see PANYNJ interview 11 (June 

23, 2004). 

35. For public announcements not being heard, see, e.g., Civilian interview 6 (Mar. 22, 2004); Civilian interview 7 (Mar. 22, 2004); Civilian interview 9 (Mar. 23, 2004); Civilian interview 14 (Apr. 7, 2004); Commission 

analysis of 911/PAPD calls.The evacuation tone was heard in some locations below the impact. Civilian interview 

7 (Mar. 22, 2004); Commission analysis of 911/PAPD calls. For some emergency intercoms being unusable, see 

WTC interview 9 (June 8, 2004); Port Authority transcripts of recorded Port Authority calls and radio channels, 

Sept. 11, 2001. For evidence that some were usable, see WTC interview 6 (May 25, 2004). 

36.For callers being disconnected,see Commission analysis of 911/PAPD calls.For the standard operating procedure and only a few people being available, causing calls to be transferred,see FDNY interview 28,Dispatch (Jan. 

29, 2004). For delays and terminations, see Commission analysis of 911/PAPD calls. 

37. For operators’ and dispatchers’ situational awareness and instructions to callers, see Commission analysis of 

911/PAPD calls. For standard operating procedures for a high-rise fire, see FDNY interview 28, Dispatch (Jan. 29, 

2004). For the fire chiefs’ view, see FDNY interview 61, Chief (May 12, 2004); FDNY interview 62, Chief (May 

12, 2004). For many injuries occurring during the evacuation, see Zachary Goldfarb and Steven Kuhr, “EMS 

Response to the Explosion,” in Manning, ed., The World Trade Center Bombing, p. 94. 

38. FDNY interview 15, Chief (Jan. 14, 2004): FDNY interview 4, Chief (Jan. 8, 2004). 

39. For operators’ and dispatchers’ lack of knowledge, see Commission analysis of 911/PAPD calls. For operators departing from protocol, see ibid. 

40. Commission analysis of 911/PAPD calls; Port Authority transcripts of recorded Port Authority calls and 

radio channels, Sept. 11, 2001, vol. II, channel 9, pp. 1–2, 23–24; channel 10, pp. 2, 6, 23. 

41. See Civilian interview 6 (Mar. 22, 2004); Civilian interview 7 (Mar. 22, 2004); Civilian interview 14 (Apr. 

7, 2004); Civilian interview 9 (Mar. 23, 2004). For Port Authority employees remaining, see Civilian interview 6 

(Mar. 22, 2004); Civilian interview 7 (Mar. 22, 2004), Port Authority report, September 11 Special Awards Ceremony, 

vol. 1, undated (recognitions 2, 3, 4, and 5). 

42.For trouble reaching exits,see, e.g.,Civilian interview 9 (Mar. 23, 2004).For “locked” doors,see, e.g.,Civilian interview 6 (Mar. 22, 2004); Civilian Interview 14 (Apr. 7, 2004);WTC interview 9 (June 8, 2004); Civilian 

interview 7 (Mar. 22, 2004). 

43. For smoke rising and its effect, see Commission analysis of 911/PAPD calls. For people jumping, see Civilian interview 13 (Mar. 25, 2004); Commission analysis of 911/PAPD calls; Port Authority transcripts of recorded 

Port Authority calls and radio channels, vol. II,WTC channel 26 (channel W), Sept. 11, 2001, pp. 4–6. 

44.There is no evidence of a dispute between Morgan Stanley and the Port Authority over the Port Authority’s “defend in place”evacuation policy before September 11.For occupants who were unaware of what happened, 

see, e.g., Civilian interview 1 (Mar. 2, 2004). For civilians concluding that the incident had occurred in the other 

building, see Civilian interview 13 (Mar. 25, 2004); Civilian interview 1 (Mar. 2, 2004). For others being aware that 
544 NOTES TO CHAPTER 9 

a major incident had occurred,see,e.g.,Civilian interview 13 (Mar.25,2004);Civilian interview 10 (Mar.24,2004). 

Some of them could actually feel the heat from the explosion in the North Tower. See, e.g., Civilian interview 10 

(Mar. 24, 2004); Civilian interview 15 (Apr. 21, 2004). For people deciding to leave or being advised to do so by 

fire wardens, see, e.g., Civilian interview 1 (Mar. 2, 2004); Civilian interview 8 (Mar. 23, 2004); Civilian statement 

1, undated. For Morgan Stanley occupying 20 floors and ordering its employees to leave, see Civilian interview 19 

(June 6, 2004). 

45. Port Authority, transcripts of recorded Port Authority calls and radio channels, Sept. 11, 2001, vol. II, channel 17, p. 1; PANYNJ interview 7 (June 2, 2004). Fire command stations were equipped with manuals containing 

prescripted announcements corresponding to a number of specified emergencies. Once the FDNY arrived on the 

scene, however, all decisions relating to evacuation or other emergency procedures were left to its discretion. 

46.When a notable event occurred, it was standard procedure for the on-duty deputy fire safety director to 

make an “advisory” announcement to tenants who were affected by or might be aware of the incident, in order to 

acknowledge the incident and to direct tenants to stand by for further instructions. The purpose of advisory 

announcements, as opposed to “emergency” announcements (such as to evacuate), was to reduce panic. PANYNJ 

interview 7 (June 2, 2004); Port Authority response to Commission interrogatory, May 2004. For the content of 

the announcement,see, e.g.,Brian Clark testimony,May 18,2004 (videotaped);Civilian interview 3 (May 4,2004); 

Civilian interview 13 (Mar. 25, 2004); Civilian statement 1, undated. For the protocol and prescripted announcements and the death of the director of fire safety and the deputy fire safety director, see PANYNJ interview 7 (June 

2,2004);PANYNJ interview 12 (July 7,2004).For people not thinking a second plane would hit,see,e.g.,PANYNJ 

interview 7 (June 2, 2004). For the quotation, see FDNY interview 63, Chief (May 16, 2004). For civilians remaining, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 13 (Mar. 25, 2004); Civilian interview 8 (Mar. 23, 

2004);Civilian interview 16 (Apr. 27, 2004);Commission analysis of letters written to OSHA concerning the September 11 attacks. For civilians returning after evacuating, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 11 (Mar. 25, 2004); Civilian interview 4 (Mar. 16, 2004); Commission analysis of letters written to OSHA 

concerning the September 11 attacks. 

47.For advice on the ground floor,see Civilian interview 4 (Mar.16,2004).Nineteen of them returned upstairs, 

where 18 died; the 20th was told by her supervisor, who was in the group, to leave rather than return upstairs.The 

supervisor also survived. Civilian interview 4 (Mar. 16, 2004). For advice in the sky lobbies, see, e.g., Civilian interview 15 (Apr. 21, 2004). For security officials not being part of the fire safety staff, see PANYNJ interview 7 (June 

2, 2004). 

48. For people told to stand by, see Port Authority transcripts of recorded Port Authority calls and radio channels, Sept. 11, 2001, vol. II, channel 8, pp. 7–8. For people advised to leave, see ibid., vol. II, channel 9, pp. 2, 4, 9. 

49. It is also not known if the deputy fire safety director received the order by the PAPD to evacuate the complex; however, the Port Authority has told us that deputy fire safety directors did not generally take direct orders 

from the PAPD under the regular chain of command. PANYNJ interview 7 (June 2, 2004). For the announcement, see Civilian interview 16 (Apr. 27, 2004); Civilian interview 13 (Mar. 25, 2004). For the announcement’s 

deviating from protocol, see PANYNJ interview 7 (June 2, 2004). 

50. For senior leaders’ response by 9:00 A.M., see FDNY interview 18, Chief (Jan. 22, 2004); FDNY interview 

54, Chief (Apr. 15, 2004); FDNY interview 5, Chief (Dec. 16, 2003); FDNY interview 52, Chief (Apr. 5, 2004); 

FDNY interview 27,HQ (Jan.28,2004).For the Chief of Department’s and Chief of Operation’s actions,see FDNY 

interview 18, Chief (Jan. 22, 2004). For senior leaders’ response by 9:59, see FDNY report, McKinsey & Company, 

“FDNY Report,”Aug. 19, 2002, p. 32. 

51. FDNY interview 60, HQ (May 11, 2004); see FDNY record, computer-aided dispatch report, Sept. 11, 

2001, 08:47:20–9:00:00. 

52. For the chief’s and companies’arrival,see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 2001; 

FDNY interview 4, Chief (Jan. 8, 2004). For burned civilians, see FDNY interview 29, Battalion 1 (Jan. 29, 2004). 

For the building’s physical conditions, see FDNY interview 16, Battalion 1 (Jan. 20, 2004). For conditions in the 

lobby, see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 2001. 

53. For the initial incident commander and command post location, see Jules Naudet and Gedeon Naudet, 

video footage, Sept. 11, 2001; FDNY interview 4, Chief (Jan. 8, 2004). For the transfer of incident command, see 

FDNY interview 15, Chief (Jan. 14, 2004). For ascertaining building systems’ status from building personnel, see 

FDNY interview 4, Chief (Jan. 8, 2004); PANYNJ interview 13 (Nov. 20, 2003); FDNY interview 15, Chief (Jan. 

14, 2004).For speaking with OEM and PAPD officials,see FDNY interview 15,Chief (Jan. 14, 2004);Jules Naudet 

and Gedeon Naudet, video footage, Sept. 11, 2001. 

54. For the ladder and engine companies’ climb, see FDNY interview 59, Battalion 2 (Apr. 22, 2004); Jules 

Naudet and Gedeon Naudet,video footage,Sept.11,2001.For tactical 1,see FDNY interview 59,Battalion 2 (Apr. 

22, 2004). For other units lining up in the lobby, see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 

2001. 

55. For FDNY instructing building personnel and PAPD to evacuate the South Tower, see FDNY interview 
NOTES TO CHAPTER 9 545 

4, Chief (Jan. 8, 2004); FDNY interview 15, Chief (Jan. 14, 2004); PANYNJ interview 13 (Nov. 20, 2003). For lack 

of concern about a second plane, see FDNY interview 63, Chief (May 16, 2004). 

56. FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 15, Chief (Jan. 14, 2004). 

57. For their situational awareness, see FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 15, Chief 

(Jan. 14, 2004) (quotation). 

58. Peter Hayden testimony, May 18, 2004 (videotaped). 

59. On the lack of information, see FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 15, Chief (Jan. 

14, 2004). 

60. On the staging areas, see FDNY interview 47, Chief (Mar. 11, 2004); FDNY interview 44, Chief (Mar. 8, 

2004); FDNY interview 33, EMS (Feb. 9, 2004). For EMS’s response, see Jules Naudet and Gedeon Naudet, video 

footage, Sept. 11, 2001. For private ambulances responding, see FDNY interview 35, EMS (Feb. 10, 2004). 

61.NYPD recordings,CityWide 1,Special Operations Division,and Divisions 1,2,and 3 radio channels,Sept. 

11, 2001. 

62.For the Chief of Department’s actions,see NYPD interview 8,HQ (Feb. 24, 2004).For the number of officers, see NYPD regulations,“Patrol Guide: Rapid Mobilization,” Jan. 1, 2000; NYPD recordings, City Wide 1 and 

Divisions 1, 2, and 3 radio channels, Sept. 11, 2001. 

63.For shifting the mobilization point,see NYPD interview 17, 1st Precinct (Apr. 1, 2004).For stationing officers around the perimeter,see NYPD recordings,City Wide 1, Special Operations Division,and Divisions 1, 2,and 

3 radio channels, Sept. 11, 2001. For officers being diverted, see, e.g., NYPD interview 21, 6th Precinct (May 4, 

2004). 

64. For the helicopters’ dispatch, see NYPD records,“Aviation Unit Flight Data Sheets,” Sept. 11, 2001. For 

communications with air traffic controllers and their situational awareness,see NYPD interview 12,Aviation (Mar. 

10, 2004); NYPD interview 14,Aviation (Mar. 11, 2004); NYPD interview 13,Aviation (Mar. 10, 2004); NYPD 

interview 16,Aviation (Apr. 1, 2004). 

65. NYPD recording, Special Operations Division radio channel, Sept. 11, 2001. 

66.For the third helicopter,see NYPD records,“Aviation Unit Flight Data Sheets,” Sept. 11, 2001.For the helicopters’ subsequent actions and protocol, see NYPD interview 12,Aviation (Mar. 10, 2004); NYPD interview 14, 

Aviation (Mar. 11, 2004); NYPD interview 13, Aviation (Mar. 10, 2004); NYPD interview 16, Aviation (Apr. 1, 

2004); NYPD interview 15, ESU (Mar. 11, 2004). 

67.Commission analysis of 911/PAPD calls;NYPD recordings,City Wide 1, Special Operations,and Division 

1, 2, and 3 radio channels, Sept. 11, 2001. 

68. NYPD memo, requests for departmental recognition 4 and 6, Jun. 26, 2002. For those on the 22nd floor 

apparently not being located, see PANYNJ recognition 1, undated. 

69. NYPD interview 15, ESU (Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004). 

70.For other officers’positioning,see NYPD interview 20,Manhattan SouthTask Force (May 4,2004);NYPD 

interview 21, 6th Precinct (May 4, 2004); NYPD interview 19, 13th Precinct (May 4, 2004); NYPD interview 4, 

Housing (Feb. 17, 2004); PAPD interview 4, Port Authority Bus Terminal Command (Nov. 20, 2003). For officers 

assisting in the North Tower evacuation, see NYPD memo,request for departmental recognition 1 and 2, June 26, 

2002. 

71. NYPD recording,Transit Division 1 radio channel, Sept. 11, 2001. 

72.NYPD recordings,CityWide 1,Special Operations Division,and Divisions 1,2,and 3 radio channels,Sept. 

11, 2001. 

73. For the on-site commanding officer’s actions, see PAPD interview 1,WTC command (Oct. 14, 2003). For 

the on-duty sergeant’s initial instructions,see PAPD statement 3,WTC Command (Nov. 12, 2001).For his instructions to meet at the desk, see PAPD statement 3,WTC Command (Nov. 12, 2001); PAPD statement 12,WTC 

Command (Mar. 28, 2002). On the scarcity of radios, see PAPD statement 9, PATH Command (Jan. 28, 2002); 

PAPD statement 8,WTC Command (Jan. 12, 2002). 

74. PAPD interview 7,WTC Command (Nov. 25, 2003). 

75. For the response, see PAPD statement 2,WTC Command (Nov. 10, 2001). For the lack of such written 

standard operating procedures, see PAPD interview 3, LaGuardia Airport Command (Nov. 20, 2003); PAPD regulations,“Manual of Police Division Instructions,” undated (in existence before 9/11). Instead, the PAPD relied on 

tradition to dictate its response procedures.On the lack of interoperable frequencies,see PANYNJ interview 4 (May 

10, 2004); PAPD statement 9, PATH Command (Jan. 28, 2002). 

76. For the evacuation order, see PAPD statement 3,WTC Command (Nov. 12, 2001); PAPD interview 1, 

WTC Command (Oct. 14, 2003). For its transmission, see Port Authority transcripts of recorded Port Authority 

calls and radio channels, Sept. 11, 2001, vol. II, channel W, p. 7. 

77. PAPD statement 1,Administrative Command, Nov. 2, 2001; PAPD statement 4,Administrative Command, 

Nov. 24, 2001. 

78. For the Emergency Operations Center’s activation, see OEM interview 3 (Mar. 16, 2004); OEM interview 

2 (Mar. 4, 2004). For the request for search teams, see OEM interview 5 (Mar. 19, 2004). For the senior OEM offi-
546 NOTES TO CHAPTER 9 

cial’s arrival, see OEM interview 4 (Mar. 18, 2004). For other OEM officials’ arrival, see Richard Sheirer interview 

(Apr. 7, 2004); OEM interview 6 (Mar. 24, 2004). 

79.For the time of impact,see FAA analysis of United Airlines Flight 175 radar returns and Commission analysis of FAA radar data and air traffic control software logic. For the impact zone, see NIST report,“Interim Report 

on the Federal Building and Fire Safety Investigation of the World Trade Center,” June 18, 2004, appendix H-41. 

For portions undamaged, see Civilian interview 10 (Mar. 24, 2004). For stairwell A remaining passable, see Civilian interview 8 (Mar. 23, 2004); Civilian interview 1 (Mar. 2, 2004); Civilian interview 13 (Mar. 25, 2004); Civilian interview 4 (Mar. 16, 2004). 

80. For the sky lobby, see Civilian interview 10 (Mar. 24, 2004). For the condition of people on the impact 

floors, see Civilian interview 10 (Mar. 24, 2004); Civilian interview 4 (Mar. 16, 2004); Commission analysis of 

911/PAPD calls. For events in the sky lobby after impact, see Civilian interview 10 (Mar. 24, 2004). 

81. For conditions in the impact zone above the 78th floor, see Civilian interview 4 (Mar. 16, 2004); Civilian 

interview 3 (May 4, 2004); Commission analysis of 911/PAPD calls. For conditions on the 81st floor, see Civilian 

interview 4 (Mar. 16, 2004); Civilian interview 3 (May 4, 2004). 

82. For the four people, see Civilian interview 1 (Mar. 2, 2004); Civilian interview 13 (Mar. 25, 2004); Civilian interview 4 (Mar. 16, 2004); Civilian interview 8 (Mar. 23, 2004). For the first person to descend stairwell A, 

see Civilian interview 13 (Mar. 25, 2004). 

83. For civilians ascending the stairs, see Civilian interview 8 (Mar. 23, 2004); Civilian interview 16 (Apr. 27, 

2004); Civilian interview 1 (Mar. 2, 2004); Commission analysis of letters written to OSHA concerning the September 11 attacks. For the intention of the group ascending the stairwell and the conditions, see Civilian interview 

8 (Mar. 23, 2004). 

84. On civilians finding locked doors, see, e.g., Civilian interview 16 (Apr. 27, 2004); Commission analysis of 

letters written to OSHA concerning the September 11 attacks. On the lock release order, see Port Authority transcripts of recorded PortAuthority calls and radio channels,Sept.11,2001,vol.II, channel X,pp.25–31;PortAuthority response to Commission interrogatory, May 2004.The Security Command Center did not control access areas 

in the Observation Deck and other private tenant spaces. It is unknown whether there were any prior or subsequent orders or attempts to release the building’s locks. 

85. For trouble descending, see Brian Clark testimony, May 18, 2004 (videotaped); Richard Fern testimony, 

May 18,2004 (videotaped);Commission analysis of letters written to OSHA concerning the September 11 attacks. 

The conditions of stairwell C are unknown.For conditions in stairwells,see,e.g.,Civilian Interview 1 (Mar.2,2004); 

Civilian Interview 13 (Mar. 25, 2004). 

86. For some civilians remaining, see Civilian interview 10 (Mar. 24, 2004). For some civilians ascending, see, 

e.g., Civilian interview 1 (Mar. 2, 2004); Civilian interview 11 (Mar. 25, 2004). 

87. For conditions in the 90s and 100s, see Commission analysis of 911/PAPD calls. For the 105th floor and 

the condition of the less affected area, see Civilian interview 16 (Apr. 27, 2004). For the other areas of the 105th, 

88th, and 89th floors, see Commission analysis of 911/PAPD calls. 

88. For the callers, see Commission analysis of 911/PAPD calls.There are many variables to consider in determining whether, and to what extent, stairwell A was actually a viable exit. Knowing that the stairway was initially 

passable from at least the 91st floor down, we can conclude that it was likely open from top to bottom, on floors 

farther removed from the impact. However, in areas near the impact zone some doors leading to the stairwell may 

have jammed.We know that access to stairway A was possible from at least the 81st and 84th floors, and from several other floors between the 84th and 91st floor. It is likely that access was possible from floors higher up as well. 

It is not known, however, whether 911 callers had a clear path to the stairwell entrance from their locations. Damage caused by the impact of the plane, and the resulting smoke and heat, may have prevented some from being able 

to reach the entrance to the staircase; but the stated locations of at least some callers indicate that they were near 

stairwell A on their floor. Based on conditions described by civilians who descended stairwell A from at or above 

the impact zone, we conclude that stairwell A may have become effectively impassable as the morning progressed. 

89. Commission analysis of 911/PAPD calls. 

90. Brian Clark testimony, May 18, 2004 (videotaped); Civilian interview 1 (Mar. 2, 2004); Commission analysis of 911/PAPD calls. 

91. Commission analysis of 911/PAPD calls. 

92. Civilian interview 1 (Mar. 2, 2004); Civilian interview 8 (Mar. 23, 2004); Civilian interview 13 (Mar. 25, 

2004); Civilian interview 4 (Mar. 16, 2004); Commission analysis of 911/PAPD calls. 

93. OEM interview 1 (Feb. 12, 2004); PANYNJ interview 7 (June 2, 2004); Civilian interview 13 (Mar. 25, 

2004); Civilian interview 1 (Mar. 2, 2004); Civilian interview 8 (Mar. 23, 2004). 

94. Civilian interview 8 (Mar. 23, 2004); Civilian interview 1 (Mar. 2, 2004); Civilian interview 4 (Mar. 16, 

2004); Civilian interview 13 (Mar. 25, 2004); NYPD interview 15, ESU (Mar. 11, 2004). 

95. Civilian interview 6 (Mar. 22, 2004); Civilian interview 7 (Mar. 22, 2004) (quotation); Civilian interview 

9 (Mar. 3, 2004); Civilian interview 14 (Apr. 7, 2004). 

96.Commission analysis of 911/PAPD calls.It is not clear whether callers from below the impact were trapped 
NOTES TO CHAPTER 9 547 

in offices or otherwise obstructed from proceeding,or were simply calling to seek advice.In any case,the 911 operators and FDNY dispatchers who advised them did not appear to be basing their advice on these or other factual 

considerations. 

97. Port Authority transcripts of recorded Port Authority calls and radio channels, Sept. 11, 2001. 

98. For the evacuation route for civilians, see Civilian interview 6 (Mar. 22, 2004); Civilian interview 7 (Mar. 

22, 2004); Civilian interview 14 (Apr. 7, 2004); Civilian interview 9 (Mar. 23, 2004); PANYNJ interview 7 (Jun. 2, 

2004). 

99. FDNY interview 40, Battalion 4 (Feb. 12, 2004); FDNY interview 16, Battalion 1 (Jan. 20, 2004); FDNY 

interview 24, Battalion 6 (Jan. 23, 2004); FDNY interview 29, Battalion 1 (Jan. 29, 2004); NYPD interview 6, ESU 

(Feb. 19, 2004);NYPD interview 10,ESU (Mar. 1, 2004);FDNY interview,transcript 10,Battalion 2,Dec. 6, 2001. 

100.Civilian interview 7 (Mar.22,2004);Civilian interview 6 (Mar.22,2004);PAPD interview 4,PortAuthority Bus Terminal Command (Nov. 20, 2003);NYPD interview 10,ESU (Mar. 1, 2004). For people killed by debris, 

see, e.g.,WTC interview 9 (June 8, 2004). 

101. FDNY records, computer-aided dispatch report, alarm box 8087, Sept. 11, 2001, 09:10:02; FDNY interview 45, HQ (Mar. 8, 2004). 

102. For the 23 engines and 13 ladders dispatched, see FDNY records, computer-aided dispatch report, Sept. 

11, 2001, 09:08:28–09:15:00. For units that self-dispatched, see FDNY interview 60, HQ (May 11, 2004); FDNY 

report,McKinsey & Company,“FDNY Report,”Aug.19,2002,p.35.For units riding heavy,see ibid.,p.131;FDNY 

interview 25, Battalion 1 (Jan. 23, 2004); FDNY interview 21, Battalion 1 (Jan. 22, 2004); FDNY interview 7, Battalion 4 (Jan. 9, 2004); FDNY interview 9, Battalion 8 (Jan. 9, 2004); FDNY interview 50, Battalion 11 (Mar. 17, 

2004); FDNY interview 31, Battalion 1 (Jan. 30, 2004); FDNY interview 34, Battalion 1 (Feb. 9, 2004). For extra 

personnel being a particular issue for SOC companies,see FDNY report,9/11 fatalities list.For firefighters responding when told not to, see FDNY interview 46, Battalion 10 (Mar. 9, 2004). For firefighters responding from firehouses separately from the on-duty unit, see FDNY interview 46, Battalion 10 (Mar. 9, 2004); FDNY interview, 

transcript 26, Battalion 2, Jan. 16, 2002; FDNY interview, transcript 14, Battalion 32, Dec. 12, 2001; FDNY interview, transcript 19, Battalion 2, Jan. 8, 2002. For firefighters responding from home, see FDNY interview 14, Battalion 1 (Jan. 13, 2004); FDNY interview 17, Battalion 6 (Jan. 22, 2004); FDNY interview 19, Battalion 4 (Jan. 22, 

2004); FDNY interview, transcript 6, Battalion 6 (Oct. 12, 2001); FDNY interview 11, Battalion 1 (Jan. 13, 2004); 

FDNY interview, transcript 2, Battalion 2, Oct. 9, 2001. For numerous additional FDNY personnel reporting, see 

FDNY interview 3, Chief (Jan. 7, 2004); FDNY interview 8, Fire Marshall (Jan. 9, 2004). 

103. FDNY interview 15, Chief (Jan. 14, 2004); Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 

2001. 

104. For FDNY personnel requesting the repeater’s activation, see FDNY interview 4, Chief (Jan. 8, 2004). 

For one button on the repeater channel being activated, see PANYNJ interview 1 (Nov. 6, 2003); PANYNJ interview 4 (May 10,2004);PortAuthority records,measurements of repeater activation tones on Sept.11,2001,undated. 

For it being unclear who triggered activation, see WTC interview 6 (May 25, 2004). For the mechanics of activating the repeater, see PANYNJ interview 1 (Nov. 6, 2003); PANYNJ interview 4 (May 10, 2004). 

105. For the testing of the repeater system, see Port Authority recording,WTC channel 30 (repeater channel), 

Sept.11,2001.For the master handset not being able to transmit,see PANYNJ interview 1 (Nov.6,2003);PANYNJ 

interview 4 (May 10, 2004); Port Authority records, measurements of repeater activation tones on Sept. 11, 2001, 

undated. For the chief on the handset not being able to hear, see Port Authority recording, WTC channel 30 

(repeater channel), Sept. 11, 2001. On why he could not hear, see PANYNJ interview 1 (Nov. 6, 2003); PANYNJ 

interview 4 (May 10, 2004). For the repeater channel being in use in the South Tower, see Port Authority recording,WTC channel 30 (repeater channel), Sept. 11, 2001. 

106. FDNY interview 15, Chief (Jan. 14, 2004); FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 5, 

Chief (Dec. 16, 2003). For the quotation, see Joseph Pfeifer testimony, May 18, 2004 (videotaped). 

107. Peter Hayden testimony, May 18, 2004 (videotaped). 

108. FDNY interview 15, Chief (Jan. 14, 2004); FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 5, 

Chief (Dec. 16, 2003). 

109. On units ascending to the impact zone, see, e.g., FDNY interview 16, Battalion 1 (Jan. 20, 2004); FDNY 

interview 40, Battalion 4 (Feb. 12, 2004). On tasks below the impact zone, see FDNY interview 9, Battalion 8 (Jan. 

9, 2004); FDNY interview, transcript 16, Battalion 31, Dec. 20, 2001. For rescuing civilians on the 22nd floor, see 

PANYNJ recognition 1, undated. 

110. See FDNY interview 58, Division 3 (Apr. 22, 2004). For units using tactical 1, see FDNY interview 15, 

Chief (Jan. 14, 2004); FDNY interview 40, Battalion 4 (Feb. 12, 2004); FDNY interview 23, Chief (Jan. 23, 2004). 

111. See FDNY interview 29,Battalion 1 (Jan. 29, 2004);FDNY interview 16,Battalion 1 (Jan. 20, 2004);Jules 

Naudet and Gedeon Naudet, video footage, Sept. 11, 2001. For equipment being carried, see ibid. 

112.FDNY interview 38 ,Battalion 4 (Feb.11,2004).For the working elevator,see FDNY interview 23,Chief 

(Jan. 23, 2004). 

113. FDNY interview 38, Battalion 4 (Feb. 11, 2004); FDNY interview 25, Battalion 1 (Jan. 23, 2004); FDNY 
548 NOTES TO CHAPTER 9 

interview 40, Battalion 4 (Feb. 12, 2004); FDNY interview 24, Battalion 6 (Jan. 23, 2004); FDNY interview 10, 

Battalion 1 (Jan. 12, 2004); FDNY interview 20, Battalion 6 (Jan. 22, 2004). 

114. FDNY interview 23, Chief (Jan. 23, 2004); FDNY interview 30, Battalion 4 (Jan. 30, 2004); FDNY interview 13, Battalion 1 (Jan. 13, 2004); FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 26, Battalion 8 (Jan. 28, 2004). 

115. FDNY interview 40, Battalion 4 (Feb. 12, 2004); FDNY interview 20, Battalion 6 (Jan. 22, 2004); FDNY 

interview 16, Battalion 1 (Jan. 20, 2004); FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 13, 

Battalion 1 (Jan. 13, 2004); NYPD interview 6, ESU (Feb. 19, 2004); FDNY interview 23, Chief (Jan. 23, 2004); 

FDNY interview 25, Battalion 1 (Jan. 23, 2004). 

116. For the instruction to return to the lobby, see FDNY interview 5, Chief (Dec. 16, 2003); Jules Naudet 

and Gedeon Naudet video footage,Sept.11,2001.For the rumor being debunked,the other chief continuing operations, and no evidence of units returning, see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 2001; 

FDNY interview 15, Chief (Jan. 14, 2004). For the chief in lobby asked about helicopters, see FDNY interview, 

transcript 7, Chief, Oct. 23, 2001. For the rejection of helicopters, see Rudolph Giuliani interview (Apr. 20, 2004). 

117. For the diminished communications, see FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview, transcript 5, Battalion 6 (Oct. 12, 2001); FDNY interview 42, Field Comm (Feb. 13, 2004); Jules Naudet and 

Gedeon Naudet, video footage, Sept. 11, 2001; FDNY interview 15, Chief (Jan. 14, 2004); FDNY interview 5, 

Chief (Dec. 16, 2003). For lobby chiefs hearing nothing in response,see FDNY interview 15,Chief (Jan. 14, 2004); 

FDNY interview 5, Chief (Dec. 16, 2003). 

118. For firefighters on the 54th floor, see NYPD interview 23, Intelligence (June 10, 2004). For firefighters 

on the 44th floor, see PAPD interview 7,WTC Command (Nov. 25, 2004). For firefighters between the 5th and 

37th floors, see, e.g., FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 40, Battalion 4 (Feb. 12, 

2004). 

119.For their commencing operations,see PortAuthority recording,WTC channel 30 (repeater channel),Sept. 

11, 2001. For OEM field responder joining, see OEM interview 1 (Feb. 12, 2004). For units not rerouting to South 

Tower, see OEM interview 1 (Feb. 12, 2004); Port Authority recording,WTC channel 30 (repeater channel), Sept. 

11, 2001;FDNY interview,transcript 4,Battalion 4,Oct. 9, 2001;FDNY interview,transcript 20,Battalion 10 (Jan. 

10, 2001). 

120. For the ladder company in stairwell B, see Port Authority recording,WTC channel 30 (repeater channel), 

Sept. 11, 2001. For the other ladder company,see OEM interview 1 (Feb. 12, 2004). For the senior chief’s perspective, see Port Authority recording,WTC channel 30 (repeater channel), Sept. 11, 2001. 

121. Port Authority recording,WTC channel 30 (repeater channel), Sept. 11, 2001. 

122. For the chiefs’ situational awareness, see Port Authority recording,WTC channel 30 (repeater channel), 

Sept. 11, 2001; FDNY interview 4, Chief (Jan. 8, 2004); FDNY 15, Chief (Jan. 14, 2004); FDNY interview 43, 

Chief (Mar. 3, 2004). For the senior chief’s perspective, see Port Authority recording,WTC channel 30 (repeater 

channel), Sept. 11, 2001. 

123. Port Authority recording,WTC channel 30 (repeater channel), Sept. 11, 2001. It is unknown whether the 

lobby chief ceased to communicate on the repeater channel because of technical problems or because he simply 

switched channels in order to be able to communicate with chiefs outside the South Tower.The FDNY strongly 

maintains that there must have been a technical problem resulting from the impact of one of the planes, because 

they do not believe this chief would have switched channels without first so advising on the repeater channel.FDNY 

letter to the Commission, July, 2, 2004. However, the repeater channel subsequently worked very well for FDNY 

personnel on the 78th floor and in an elevator on the 40th floor. Port Authority recording, WTC channel 30 

(repeater channel), Sept. 11, 2001. 

124.FDNY interview 37,Battalion 35 (Feb.10,2004);FDNY interview 2,Battalion 48 (Dec.15,2003);FDNY 

interview, transcript 11, Battalion 32, Dec. 12, 2001. 

125. On the need for more companies, see FDNY interview 6, HQ (Jan. 8, 2004). For only two units being 

dispatched, see OEM interview 1 (Feb. 12, 2004); Port Authority recording,WTC channel 30 (repeater channel), 

Sept. 11, 2001; FDNY interview, transcript 4, Battalion 4, Oct. 9, 2001; FDNY interview, transcript 20, Battalion 

10, Jan. 10, 2001. For the delayed dispatch, see FDNY records, computer-aided dispatch report, alarm box 8087, 

Sept. 11, 2001, 09:03:00–09:10:02.For units staged at the Brooklyn-Battery tunnel,see ibid.,alarm box 1377, Sept. 

11, 2001, 08:52:59–09:47:05. On units who parked and walked, see FDNY interview 46, Battalion 10 (Mar. 9, 

2004); FDNY interview, transcript 24, Battalion 35, Jan. 25, 2002; FDNY interview, transcript 22, Battalion 7, Jan. 

16, 2002. For confusion about the towers, see FDNY interview, transcript 8, Chief, Oct. 23, 2001; Port Authority 

recording,WTC channel 30 (repeater channel), Sept. 11, 2001. On the inability to find the staging area, see FDNY 

interview 2, Battalion 48 (Dec. 15, 2003); FDNY interview, transcript 17, Battalion 12, Dec. 20, 2001. On jumpers 

and debris, see FDNY interview 2, Battalion 48 (Dec. 15, 2003); FDNY interview 22, Battalion 28 (Jan. 22, 2004); 

FDNY interview 39, Battalion 35 (Feb. 11, 2004); FDNY interview, transcript 11, Battalion 32, Dec. 12, 2001; 

FDNY interview, transcript 15, Battalion 48, Dec. 13, 2001; FDNY interview, transcript 17, Battalion 12, Dec. 20, 

2001. 
NOTES TO CHAPTER 9 549 

126. For the chief’s perspective, see FDNY interview 43, Chief (Mar. 3, 2004). For the four companies, see 

FDNY interview, transcript 13, Battalion 11, Dec. 12, 2001. 

127.FDNY interview 43,Chief (Mar.3,2004).For finding working elevator in NorthTower,see FDNY interview 53, Battalion 11 (Apr. 14, 2004). 

128. For the second alarm, see FDNY interview 6, HQ (Jan. 8, 2004). For the other units, see FDNY records, 

computer-aided dispatch report,alarm box 1377,Sept.11,2001,09:42:45–09:47:05.For some having gone through 

the tunnel and responded to the Marriott, see FDNY interview, transcript 15, Battalion 48, Dec. 13, 2001. 

129. Port Authority recording,WTC channel 30 (repeater channel), Sept. 11, 2001. 

130.FDNY interview 42,Field Comm (Feb.13,2004);FDNY interview 45,HQ (Mar.8,2004);FDNY interview 46, Battalion 10 (Mar. 9, 2004); FDNY interview 18, Chief (Jan. 22, 2004); FDNY interview 27, HQ (Jan. 

28, 2004); FDNY interview 47, Chief (Mar. 11, 2004); OEM interview 6 (Mar. 24, 2004). 

131. FDNY interview 42, Field Comm (Feb. 13, 2004). 

132. Ibid. 

133. FDNY interview 27, HQ (Jan. 28, 2004). 

134.For no chief fearing a total collapse,see FDNY interview 45,HQ (Mar. 8, 2004);ThomasVon Essen interview (Apr. 7, 2004); FDNY interview 52, Chief (Apr. 5, 2004); FDNY interview 4, Chief (Jan. 8, 2004); FDNY 

interview 15,Chief (Jan.14,2004);FDNY interview 5,Chief (Dec.16,2003).For one chief’s perspective,see FDNY 

interview 52,Chief (Apr.5,2004).For the opinion not being conveyed,see FDNY interview 4,Chief (Jan.8,2004); 

FDNY interview 15, Chief (Jan. 14, 2004); FDNY interview 5, Chief (Dec. 16, 2003). 

135. FDNY interview 5, Chief (Dec. 16, 2003). 

136. For the fifth alarm, see FDNY records, computer-aided dispatch report, alarm box 2033, Sept. 11, 2001, 

09:54:29.On numbers dispatched,see ibid.,Sept.11,2001,08:47:20–09:54:29.For the paramedic,see FDNY interview 32, Chief (Feb. 9, 2004). 

137. NYPD interview 8, HQ (Feb. 24, 2004). Each Level 4 mobilization fields about 1,000 officers. 

138. NYPD interview 8, HQ (Feb. 24, 2004). 

139. NYPD interview 15, ESU (Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004). 

140. For the ESU team’s arrival in the North Tower and attempt to talk with the FDNY chiefs without OEM 

intervention, see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 2001; NYPD interview 5, ESU (Feb. 

19, 2004); NYPD interview 6, ESU (Feb. 19, 2004). For the decision to have the ESU team ascend, see NYPD 

interview 15, ESU (Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004). For the first ESU team in the South 

Tower checking in with the FDNY command post there, see OEM interview 1 (Feb. 12, 2004). 

141. For the ESU teams’ preparations and one team entering the South Tower, see NYPD interview 15, ESU 

(Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004). For the fifth team’s status at 9:59, see NYPD interview 

15, ESU (Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004); NYPD interview 7, ESU (Feb. 20, 2004). For 

the team at the North Tower, see NYPD interview 11, ESU (Mar. 9, 2004); NYPD interview 10, ESU (Mar. 1, 

2004). 

142. NYPD interview 6, ESU (Feb. 19, 2004). 

143. NewYork City Police Museum interview of Kenneth Winkler,Apr. 17, 2003 (videotaped); NYPD interview 15, ESU (Mar. 11, 2004). 

144. NYPD interview 22, Intelligence (June 10, 2004); NYPD interview 23, Intelligence (June 10, 2004); 

NYPD interview 24, Intelligence (June 15, 2004). 

145.NYPD interview 20,Manhattan SouthTask Force (May 4, 2004);NYPD interview 21, 6th Precinct (May 

4, 2004); NYPD interview 19, 13th Precinct (May 4, 2004); NYPD interview 4, Housing (Feb. 17, 2004); PAPD 

interview 4, Port Authority Bus Terminal Command (Nov. 20, 2003). 

146. NYPD interview 19, 13th Precinct (May 4, 2004); NYPD interview 2,Transit (Jan. 2, 2004). 

147. For the instructions to civilians, see NYPD interview 3, HQ (Jan. 15, 2004). For the officers at 5 WTC 

and the concourse,see NYPD memo,requests for departmental recognition 3 and 5,June 26, 2002;NYPD memo, 

request for departmental recognition 3, June 26, 2002. For officers in the South Tower, see NYPD memo, request 

for departmental recognition 6,June 26,2002;NYPD memo,request for departmental recognition 4,June 26,2002. 

148. For the Chief of Department’s instructions, see NYPD interview 8, HQ (Feb. 24, 2004). For the helicopter’s perspective, see NYPD recordings, City Wide 1 and Special Operations Division radio channels, Sept. 11, 

2001. For pilot’s belief and the helicopter not hovering, see NYPD interview 12,Aviation (Mar. 10, 2004). For the 

other helicopter, see NYPD interview 16,Aviation (Apr. 1, 2004); NYPD interview 1,Aviation (Sept. 26, 2003). 

149. For the warning, see NYPD recording, Special Operations Division radio channel, Sept. 11, 2001. For no 

pilot predicting a collapse, see, e.g., NYPD interview 12,Aviation (Mar. 10, 2004); NYPD interview 14,Aviation 

(Mar. 11, 2004). 

150. For the 911 call, see Commission analysis of 911/PAPD calls. For the inaccurate conveyance, see NYPD 

report,McKinsey & Company,“NYPD Call-routing and Message Dispatch:Draft Summary Report,”July 23,2002. 

151. For the initial responders and the assignments, see PAPD statement 3,WTC Command, Nov. 12, 2001; 

PAPD statement 12,WTC Command, Mar. 28, 2002. For officers assigned to rescue, see Port Authority transcripts 
550 NOTES TO CHAPTER 9 

of recorded Port Authority calls and radio channels, Sept. 11, 2001, vol. II, channel W, p. 26. For others climbing 

toward the impact zone, see PAPD statement 4,Administration Command, Nov. 24, 2001. 

152. For the PAPD Superintendent and inspector’s ascent, see PAPD statement 3,WTC Command, Nov. 12, 

2001. For the PAPD Chief’s and officers’ascent, see PANYNJ statement 1, Feb. 1, 2002. For the calls to the PAPD 

desk,see PortAuthority transcripts of recorded PortAuthority calls and radio channels, Sept. 11, 2001, vol.II, channel 10, pp. 16–17. 

153. For officers responding on their own initiative, see PAPD interview 8, JFK Command (Mar. 31, 2004); 

PAPD statement 11, WTC Command, Mar. 28, 2002. For the desk’s instructions, see PAPD statement 10, Port 

Authority Bus Terminal Command, Mar. 20, 2002; PAPD interview 3, LaGuardia Command (Nov. 20, 2003). For 

formulating an ad hoc plan, see PAPD interview 3, LaGuardia Command (Nov. 20, 2003); PAPD statement 6, Port 

Authority Bus Terminal Command, Jan. 4, 2002. For poor situational awareness, see PAPD statement 7,Administrative Command, Jan. 6, 2002; PAPD interview 8, JFK Command (Mar. 31, 2004). For the lack of equipment, see 

PAPD interview 9, LaGuardia Command (Apr. 1, 2004); PAPD statement 13, Port Newark Command, Mar. 5, 

2002. 

154. On the PAPD officer reaching the 44th floor, see PAPD interview 7,WTC Command (Nov. 25, 2003). 

For the PAPD teams, see PAPD, statement 4,Administrative Command, Nov. 24, 2001; PAPD interview 1,WTC 

Command (Oct. 14, 2003). For the officers climbing, see PAPD statement 3,WTC Command, Nov. 12, 2001. For 

officers on the ground floors,see PAPD interview 4,PortAuthority BusTerminal Command (Nov.20,2003);PAPD 

interview 2, Holland Tunnel Command (Oct. 27, 2003); PAPD statement 2,WTC Command, Nov. 10, 2001. 

155. On remaining in the bunker, see OEM interview 3 (Mar. 16, 2004). For the evacuation order, see OEM 

interview 4 (Mar. 18, 2004). On liaisons and OEM, see OEM interview 3 (Mar. 16, 2004). For field responders’ 

placement, see OEM interview 6 (Mar. 24, 2004); OEM interview 1 (Feb. 12, 2004); Richard Sheirer interview 

(Apr. 7, 2004); OEM interview 7 (Mar. 31, 2004); FDNY interview, transcript 25, OEM, Oct. 17, 2001. 

156. NIST report,“Progress Report on the Federal Building and Fire Safety Investigation of the WTC,” June 

18, 2004, appendix H, p. 40. 

157.For information about 911 calls,see Commission analysis of 911/PAPD calls.For people alive on the 92nd 

and 79th floors, see ibid.; Civilian interview 5 (May 26, 2004). For civilians being assisted, see PAPD interview 4, 

Port Authority Bus Terminal Command (Nov. 6, 2004); NYPD interview 10, ESU (Mar. 1, 2004); FDNY interview, transcript 10, Battalion 2, Dec. 6, 2001. For injured civilians being assisted, see FDNY interview, transcript 

10, Battalion 2, Dec. 6, 2001; FDNY interview 40, Battalion 4 (Feb. 12, 2004); PAPD interview 6, Lincoln Tunnel 

Command (Nov. 24, 2003). 

158. For the overall command post,see FDNY interview 52,Chief (Apr. 5, 2004). For the North Tower lobby, 

see FDNY interview 4, Chief (Jan. 8, 2004). For South Tower staging, see FDNY interview 6, HQ (Jan. 8, 2004). 

For EMS staging areas, see FDNY interview 32, Chief (Feb. 9, 2004); FDNY interview 35, EMS (Feb. 10, 2004). 

159. For situational awareness in North Tower lobby, see FDNY interview 15, Chief (Jan. 14, 2004). For overall command post, see FDNY interview 52, Chief (Apr. 5, 2004). 

160. For the collapse’s effect on the firefighters, see FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY 

interview 40, Battalion 4 (Feb. 12, 2004); FDNY interview 25, Battalion 1 (Jan. 23, 2004); FDNY interview 24, 

Battalion 6 (Jan. 23, 2004); FDNY interview 23, Chief (Jan. 23, 2004); FDNY interview 16, Battalion 1 (Jan. 20, 

2004).For the reaction of firefighters not facing the south,see FDNY interview 7,Battalion 4 (Jan.9,2004);FDNY 

interview 10, Battalion 1 (Jan. 12, 2004); FDNY interview 12, Battalion 4 (Jan. 13, 2004); FDNY interview 26, 

Battalion 8 (Jan. 28, 2004); FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 16, Battalion 1 (Jan. 

20, 2004). 

161. It is possible that the repeater channel satellite on the roof of 5 WTC was damaged or destroyed when 

the South Tower collapsed.That the repeater channel stopped recording transmissions at 9:59 does not mean transmissions no longer could be made on it. 

162. For the FDNY boat radioing of the collapse, see FDNY recording, FDNY Manhattan Dispatch Channel, Sept. 11, 2001. For the van being abandoned, see FDNY interview 42, Field Comm (Feb. 13, 2004). For the 

order one minute after the collapse,see FDNY interview 4,Chief (Jan. 8, 2004);Jules Naudet and Gedeon Naudet, 

video footage, Sept. 11, 2001. For the subsequent order, see FDNY interview 40, Battalion 4 (Feb. 12, 2004). 

163. For evacuation instructions, our analysis is based on more than 100 interviews we conducted and our 

review of 500 internal FDNY interview transcripts. For three firefighters hearing “imminent collapse,” see FDNY 

interview,transcript 20,Battalion 10,Jan.10,2002;FDNY interview,transcript 23,Battalion 7,Jan.21,2002;FDNY 

interview, transcript 21, Battalion 8, Jan. 9, 2002. 

164. For firefighters hearing orders over tactical 1, see, e.g., FDNY interview 40, Battalion 4 (Feb. 12, 2004); 

FDNY interview 29, Battalion 1 (Jan. 29, 2004). For one chief giving the instruction, see FDNY interview 23, 

Chief (Jan. 23, 2004). 

165. For the chief on the 35th floor and the first instruction, see FDNY interview 23, Chief (Jan. 23, 2004). 

For the chief on the 23rd floor, see FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 16, Battalion 1 (Jan. 20, 2004). For the chief on the 35th floor hearing of the South Tower collapse and taking subsequent 
NOTES TO CHAPTER 9 551 

action,see FDNY interview 23,Chief (Jan.23,2004).For firefighters beginning to evacuate because of these chiefs, 

see, e.g., FDNY interview 16, Battalion 1 (Jan. 20, 2004); FDNY interview, transcript 9, Battalion 6, Dec. 5, 2001. 

166.For radios not working in high-rise environments,see FDNY interview 9,Battalion 8 (Jan.9,2004);FDNY 

interview 13, Battalion 1 (Jan. 13, 2004). For tactical 1 being overburdened, see FDNY interview 16, Battalion 1 

(Jan. 20, 2004). For the quotation, see FDNY interview, transcript 9, Battalion 6, Dec. 5, 2001. 

167. For off-duty firefighters in the North Tower, see NYPD interview 6, ESU (Feb. 19, 2004); FDNY interview 24, Battalion 6 (Jan. 23, 2004). For firefighters dispatched to the South Tower, see FDNY interview 53, Battalion 11 (Apr. 14, 2004); FDNY interview, transcript 20, Battalion 10, Jan. 10, 2001. 

168. For units stopping or delaying evacuation to help, see FDNY interview 40, Battalion 4 (Feb. 12, 2004); 

FDNY interview 59, Battalion 2 (Apr. 22, 2004); FDNY interview, transcript 3, Battalion 2, Oct. 9, 2001; FDNY 

interview, transcript 5, Battalion 6, Oct. 12, 2001. For companies first trying to regroup, see FDNY interview, transcript 3, Battalion 2, Oct. 9, 2001; FDNY interview, transcript 4, Battalion 4, Oct. 9, 2001. For the lack of urgency, 

see FDNY interview 57, SOC (Apr. 15, 2004); FDNY interview 25, Battalion 1 (Jan. 23, 2004); FDNY interview 

16, Battalion 1(Jan. 20, 2004); FDNY interview, transcript 9, Battalion 6, Dec. 5, 2001; FDNY interview, transcript 

4, Battalion 4, Oct. 9, 2001; FDNY interview, transcript 3, Battalion 2, Oct. 9, 2001. For the belief that urgency 

would have increased on learning of the South Tower’s collapse,see FDNY interview,transcript 9,Battalion 6,Dec. 

5, 2001; FDNY interview, transcript 5, Battalion 6, Oct. 12, 2001. For firefighters sitting and not evacuating, see 

FDNY interview 16, Battalion 1 (Jan. 20, 2004); NY State Court interview 1 (June 22, 2004). For firefighters not 

leaving while others remained and convincing others to stay with them, see FDNY interview, transcript 4, Battalion 4, Oct. 9, 2001; FDNY interview 57, SOC (Apr. 15, 2004). 

169.FDNY interview 57,SOC (Apr.15,2004);FDNY interview 55,Battalion 8 (Apr.15,2004);FDNY interview, transcript 9, Battalion 6, Dec. 5, 2001; FDNY interview 59, Battalion 2 (Apr. 22, 2004); FDNY interview 10, 

Battalion 1 (Jan. 12, 2004); FDNY interview 7, Battalion 4 (Jan. 9, 2004); FDNY interview 13, Battalion 1 (Jan. 13, 

2004); FDNY interview 23, Chief (Jan. 23, 2004); FDNY interview 26, Battalion 8 (Jan. 28, 2004); FDNY interview 12, Battalion 4 (Jan. 13, 2004). 

170. FDNY interview 59, Battalion 2 (Apr. 22, 2004). 

171. For hotel’s damage, see Jules Naudet and Gedeon Naudet, video footage, Sept. 11, 2001. For individuals 

in the lobby, see FDNY interview 43, Chief (Mar. 3, 2004); FDNY interview 36, Chief (Feb. 10, 2004); FDNY 

interview 1, Chief (Mar. 26, 2004). On assisting the civilians, see FDNY interview 43, Chief (Mar. 3, 2004). For 

the line of 20 men and the 4 survivors, see FDNY interview, transcript 13, Battalion 11, Dec. 12, 2001. 

172. For the two companies and their actions, see FDNY interview 22, Battalion 28 (Jan. 22, 2004); FDNY 

interview 37, Battalion 35 (Feb. 10, 2004); FDNY interview 39, Battalion 35 (Feb. 11, 2004); FDNY interview 41, 

Battalion 35 (Feb. 12, 2004); FDNY interview, transcript 12, Battalion 35, Dec. 12, 2001. For the PAPD having 

cleared the area, see PAPD statement 3,WTC command, Nov. 12, 2001. For FDNY personnel checking the area 

afterward, see FDNY interview, transcript 12, Battalion 35, Dec. 12, 2001. 

173. For the senior leaders confirming the collapse, and the Chief of Department issuing a radio order, see 

FDNY interview 52, Chief (Apr. 5, 2004). For his ordering the post’s relocation and two companies to respond, 

see FDNY interview 45, HQ (Mar. 8, 2004). 

174. For the chiefs’ delay in learning of the collapse, see FDNY interview 4, Chief (Jan. 8, 2004); FDNY interview 56, Chief (Apr. 23, 2004). On one chief ’s view of the North Tower, see FDNY interview 51 (Apr. 2, 2004); 

FDNY interview 36, Chief (Feb. 10, 2004). 

175. For firefighters’ actions after the collapse, see FDNY interview 49, Chief (Mar. 17, 2004); FDNY interview 52,Chief (Apr. 5, 2004);FDNY interview 36,Chief (Feb. 10, 2004);FDNY interview 45,HQ (Mar. 8, 2004); 

FDNY interview 51 (Apr. 2, 2004); FDNY interview 22, Battalion 28 (Jan. 22, 2004); FDNY interview 1, Chief 

(Mar. 26, 2004); FDNY interview, transcript 1, Battalion 7, Jan. 28, 2001; FDNY interview, transcript 12, Battalion 

35,Dec. 12, 2001. For some not knowing about the collapse but others knowing and remaining to help,see FDNY 

interview 49, Chief (Mar. 17, 2004); FDNY interview 52, Chief (Apr. 5, 2004); FDNY interview 36, Chief (Feb. 

10, 2004); FDNY interview 45, HQ (Mar. 8, 2004). For the quotation, see FDNY interview 49, Chief (Mar. 17, 

2004). For the firefighter directing those exiting, see FDNY interview 29, Battalion 1 (Jan. 29, 2004); FDNY interview 24, Battalion 6 (Jan. 23, 2004). For the using a bullhorn, see FDNY interview 52, Chief (Apr. 5, 2004). For 

the three senior members’ actions, see FDNY interview 51 (Apr. 2, 2004). 

176. NYPD recordings, City Wide 1 and Special Operations Division radio channels, Sept. 11, 2001; see also 

NYPD interview 12, Aviation (Mar. 10, 2004); NYPD interview 14, Aviation (Mar. 11, 2004); NYPD interview 

13,Aviation (Mar. 10, 2004); NYPD interview 16,Aviation (Apr. 1, 2004). 

177. NYPD recordings, City Wide 1, Special Operations Division, and Divisions 1, 2, and 3 radio channels, 

Sept. 11, 2001; NPYD interview 15, ESU (Mar. 11, 2004); NYPD interview 18, ESU (Feb. 24, 2004). 

178.For the ESU teams’situational awareness,see, e.g.,NYPD interview 5,ESU (Feb. 19, 2004);NYPD interview 6,ESU (Feb.19,2004).For the evacuation order,see NYPD interview 15,ESU (Mar.11,2004);NYPD interview 18, ESU (Feb. 24, 2004). 

179. For the message being clearly heard, see, e.g., NYPD interview 5, ESU (Feb. 19, 2004); NYPD interview 
552 NOTES TO CHAPTER 9 

6, ESU (Feb. 19, 2004). For the subsequent exchange, see NYPD interview 6, ESU (Feb. 19, 2004); NYPD interview 5,ESU (Feb. 19, 2004);NYPD interview 15,ESU (Mar. 11, 2004);NYPD interview 18,ESU (Feb. 24, 2004). 

180. For the ESU team’s perspective, see NYPD interview 5, ESU (Feb. 19, 2004); NYPD interview 6, ESU 

(Feb. 19, 2004). For a firefighter stating he would not take instructions from the NYPD, see FDNY interview 38, 

Battalion 4 (Feb. 11, 2004). For a firefighter alleging that ESU officers passed him without sharing evacuation 

instruction, see FDNY interview 57, SOC (Apr. 15, 2004). A member of the only ESU team that this firefighter 

could have encountered above the 11th floor states that his team did share its evacuation instruction with firefighters it encountered. NYPD interview 6, ESU (Feb. 19, 2004). 

181. NYPD interview 11, ESU (Mar. 9, 2004); NYPD interview 10, ESU (Mar. 1, 2004). 

182. NYPD interview 7, ESU (Feb. 20, 2004); NYPD interview 15, ESU (Mar. 11, 2004); NYPD interview 

18, ESU (Feb. 24, 2004). 

183. NYPD interview 22, Intelligence (June 10, 2004); NYPD interview 23, Intelligence (June 10, 2004); 

NYPD interview 24, Intelligence (June 15, 2004). 

184.NYPD interview 20,Manhattan SouthTask Force (May 4, 2004);NYPD interview 21, 6th Precinct (May 

4, 2004); NYPD interview 4,Housing (Feb. 17, 2004); PAPD interview 4, PortAuthority Bus Terminal Command 

(Nov. 20, 2003). 

185. For officers being in the concourse,see NYPD recordings,City Wide 1, Special Operations Division,and 

Divisions 1,2,and 3 radio channels,Sept.11,2001.For the survivors’actions,see NYPD memo,requests for departmental recognition 3, 4, 5 and 6, June 26, 2002; NYPD interview 19, 13th Precinct (May 4, 2004); NYPD interview 2,Transit (Jan. 2, 2004). 

186. For the collapse’s effect, see PAPD interview 3, LaGuardia Command (Nov. 20, 2003). For officers not 

receiving the evacuation order, see PAPD interview 7,WTC Command (Nov. 25, 2003); PAPD interview 5, Lincoln Tunnel Command (Nov. 24, 2003). For officers deciding to evacuate, see PAPD interview 10, GW Bridge 

Command (Sept. 25, 2003); PAPD statement 5, Lincoln Tunnel Command (Dec. 10, 2001). For officers slowing 

their descent, see PAPD interview 10, GW Bridge Command (Sept. 25, 2003). 

187. For the North Tower collapsing at 10:28:25, see NIST report,“Progress Report on the Federal Building 

and Fire Safety Investigation of the WTC,” June 18, 2004, appendix H, p. 40. For those in stairwell B who survived 

the North Tower’s collapse, see FDNY report, Division 3 report on operations on Sept. 11, 2001, undated; Dennis 

Cauchon and Martha Moore,“Miracles Emerge from Debris,” USA Today, Sept. 6, 2002, p.A1. 

188.According to the number of death certificates issued by the New York City Medical Examiner’s Office, 

the WTC attacks killed 2,749 nonterrorists, including nonterrorist occupants of the hijacked aircraft. New York 

City Office of the Chief Medical Examiner report,“WTCVictim List,” undated (as of July 9, 2004).The Pentagon 

attack killed 184 nonterrorists, including the occupants of the hijacked aircraft.FBI report, list of Pentagon victims, 

undated (as of July 9, 2004). Forty nonterrorists died in the crash of United Airlines Flight 93 in Pennsylvania. FBI 

report, list of Flight 93 victims, undated (as of July 9, 2004). Our conclusion that these first responder death totals 

were the largest in U.S. history is based on our inability to find contrary evidence. For FDNY fatalities, see FDNY 

report, September 11 tribute, undated (online at www.ci.nyc.ny.us/html/fdny/media/tribute/tribute.html). For 

PAPD fatalities, see PAPD report,“In Memoriam,” undated (online at www.panynj.gov/AboutthePortAuthority 

/PortAuthorityPolice/InMemoriam/). For NYPD fatalities, see NYPD report,“NYPD Memorial: 2001 Heroes,” 

undated (online at www.ci.nyc.ny.us/html/nypd/html/memorial_01.html). 

189. Rudolph Giuliani interview (Apr. 20, 2004); OEM interview 3 (Mar. 16, 2004); Richard Sheirer interview (Apr. 7, 2004);Thomas Von Essen interview (Apr. 7, 2004); Bernard Kerik interview (Apr. 6, 2004). 

190.The Incident Command System (ICS) is a formalized management structure for command, control, and 

coordination during an emergency response. ICS provides a means to coordinate the efforts of individual agencies 

as they work toward the three main priorities of most emergencies—life safety, incident stability, and 

property/environment conservation.Within ICS, incident command is organized into five major components: the 

command function, the planning section, the operations section, the logistics section, and the finance/administration section.When multiple agencies or jurisdictions are involved in a response, ICS provides for and can evolve 

into a unified command, with a decisionmaker from each key agency represented at the incident command level. 

For the system being used on 9/11, see, e.g.,Arlington County,Virginia, report,Titan Systems Corp.,“Arlington 

County:After-Action Report on the Response to the September 11 Terrorist Attack on the Pentagon,” 2002, pp. 

11,A-20–A-21. 

191. Grant C. Peterson, “Introduction:Arlington County and the After-Action Report,” July 28, 2003 (presented at conference in Arlington,Va.,“Local Response to Terrorism: Lessons Learned from the 9/11 Attack on the 

Pentagon”). 

192. For the death toll, see FBI report, list of Pentagon victims, undated. For patient care and victim disposition, see Arlington County,“After-Action Report,” pp. B-1, B-12–B-15. 

193. For reasons the response was mainly a success, see Arlington County,“After-Action Report,” pp. 11–12; 

Edward Plaugher interview (Oct. 16, 2003). For preparations for the International Monetary Fund and the World 
NOTES TO CHAPTER 9 553 

Bank meetings, see “Washington Is Seeking Support to Handle Protests at 2 Meetings,” New York Times,Aug. 18, 

2001, p.A8;Arlington County,“After-Action Report,” pp. 12,A-4, C-26. 

194.For a list of the response agencies,see James Schwartz and Christopher Combs,“Incident Command,Joint 

Operations Center and Incident Communications,” July 28, 2003 (presented at conference in Arlington,Va.,“Local 

Response to Terrorism: Lessons Learned from the 9/11 Attack on the Pentagon”).When the Bureau of Alcohol, 

Tobacco,and Firearms moved from the Department of the Treasury to the Department of Justice after 9/11 in connection with the creation of DHS, it was renamed the Bureau of Alcohol,Tobacco, Firearms and Explosives (still 

abbreviated ATF); see ATF press release,“ATF Moves to the Department of Justice,” Jan. 24, 2003. 

195. For the establishment of incident command on September 11, see Arlington County, “After-Action 

Report,” appendix 1, p. 1-1; Schwartz and Combs,“Incident Command.” 

196.Arlington County,“After-Action Report,” appendix 1, p. 1-1. Other sources put the time of the partial 

collapse as late as 10:14. See Edward P. Plaugher,“Fire & EMS,” July 28, 2003 (presented at conference in Arlington,Va.,“Local Response to Terrorism: Lessons Learned from the 9/11 Attack on the Pentagon”). 

197. Ibid., pp.A-30–A-31. 

198. Edward A. Flynn,“Law Enforcement,” July 28, 2003 (presented at conference in Arlington,Va., on “Local 

Response to Terrorism: Lessons Learned from the 9/11 Attack on the Pentagon”). 

199.Arlington County,“After-Action Report,” pp. 12–13. 

200. For the estimate, see NIST report, “WTC Investigation Progress,” June 22–23, 2004. For the updated 

death certificate information, see New York City report,“WTC Victim List,” June 21, 2004.The analysis in this 

paragraph is based upon the following sources: CNN, “September 11: A Memorial,” updated 2004 (online at 

www.cnn.com/SPECIALS/2001/memorial/index.html); company contacts, June 29, 2004 (online at 

http://worldtradeaftermath.com/wta/contacts/companies_list.asp?letter=a); CNN,WTC tenants, 2001 (online 

at www.cnn.com/SPECIALS/2001/trade.center/tenants1.html); September 11 personal tributes, June 19, 2004 

(online at www.legacy.com/LegacyTribute/Sept11.asp); September 11 personal profiles, Oct. 11, 2003 (online at 

www.september11victims.com/september11Victims); New York Times, Portraits: 9/11/01:The Collected “Portraits of 

Grief” (Times Books, 2002). It is possible that a person who worked above the impact zone had not yet reached 

his or her office and was killed below the impact zone, either by falling debris, by the fireballs that exploded into 

the lobby, or by being trapped in an elevator. Individuals below the impact zone may have been killed for the 

same reasons. Individuals may also have been killed while in the process of evacuating. 

201. Ironically, had the towers remained up longer, scores more first responders would have died.Twenty-six 

additional FDNY companies—more than 150 firefighters—were en route at the time of the South Tower’s collapse,and scores more PAPD officers on Church and Vesey were preparing to enter the towers. 

202.The “advisory” announcement directed by protocol (without the expanded instruction for occupants to 

return to their floors) would have given greater leeway to those who judged, based on a firsthand awareness of conditions on their floors (e.g., some could feel heat from North Tower explosion), that evacuation was warranted. In 

retrospect, occupants would only have had to reach a point below the 77th floor to be safe. 

203.Appended to the directive was a list of different types of emergencies with designated Incident Commanders.Terrorist incidents were subdivided according to the types of attack. Conventional weapons and bomb threats 

were assigned to the NYPD, while chemical, biological, and nuclear attacks designated “NYPD or FDNY” as the 

Incident Commander.The directive noted:“The handling of a threat of a chemical or biological release or the use 

of conventional weapons falls to the NYPD.Dealing with the consequences of the explosion or release is the responsibility of the FDNY.The investigation that follows, once the consequences of the event have been mitigated, is the 

responsibility of the NYPD.Any conflicts regarding the issue of Command at these incidents will be resolved by 

OEM.” NewYork City memo, Office of the Mayor,“Direction and Control of Emergencies in the City of New 

York,” July 2001. 

204. For the NYPD clearing lanes, see, e.g., FDNY interview 43, Chief (Mar. 3, 2004). 

205. For the Mayor and Police Commissioner’s consultation with the FDNY Chief of Department, see 

Rudolph Giuliani interview (Apr. 20, 2004). 

206.The FDNY’s lack of command and control had some unintended positive consequences. One battalion 

chief was dispatched to the South Tower but instead responded to the North Tower, where he was instrumental in 

saving many lives after the South Tower collapsed. Some FDNY units dispatched to the South Tower—where they 

would have perished—instead were mistakenly sent to the North Tower and in many cases survived. 

207. For the FDNY addressing these issues, see generally FDNY report, McKinsey & Company, “FDNY 

Report,” Aug. 19, 2002; Peter Hayden interview (Jan. 14, 2004). For the PAPD not changing standard operating 

procedures or training,see PAPD regulations,“Manual of Police Division Instructions,”undated (in existence before 

and after 9/11); Barry Pickard interview (Nov. 24, 2003). 

208. One instance in which the FDNY/NYPD rivalry may have had an impact on the total fatalities was the 

alleged failure of ESU officers descending past at least two firefighters after 9:59 in the North Tower to share their 

evacuation instructions.It should be noted,however,that at least one firefighter has conceded that he,too,descended 

past other stationary firefighters without telling them to evacuate. In addition, according to one of the ESU offi-
554 NOTES TO CHAPTERS 9-10 

cers and one of the firefighters in the North Tower, at least some FDNY personnel were unwilling to take evacuation orders from police that morning. 

209. Based on more than 100 interviews we conducted and our review of 500 internal FDNY interview transcripts,we conclude that out of these 32 companies,all on-duty members of 19 companies are likely to have known 

to evacuate (Engine Companies 1, 4, 7, 9, 15, 16, 21, 24, 28, 33, 39, and 65; Ladder Companies 1, 5, 6, 8, 9, 110; and 

Rescue 1).We also conclude that at least some members of each of five companies knew to evacuate (two firefighters from Ladder Company 10; the officer of Ladder Company 20; all but the officer of Engine Company 10; at 

least two firefighters from Squad 18; and at least three firefighters from Engine 6).We do not know whether members of the eight other companies knew to evacuate (Engine Companies 55, 207, and 226; Rescue 2, 3, and 4; Hazmat 1; and Squad 1) because they all died, and we have come across no on-point eyewitness accounts related to 

their operations. It is very possible that at least some of these firefighters did hear the evacuation order but nevertheless failed to evacuate in the only 29-minute period between the collapse of the two towers. In addition, it is 

possible that several of the eight companies for which we have no record of their receiving evacuation instructions 

were in the South Tower and thus died in its earlier collapse. 

210. Eric Lipton,“A New Weapon for Firefighters,” New York Times, May 30, 2004, p. 27. 

10 Wartime 

1.All times are Eastern Daylight Time. Sometime around 10:30,after the decision had already been made not 

to return to Washington, a reported threat to “Angel”—the code word for Air Force One—was widely disseminated in the Presidential Emergency Operations Center (PEOC) and aboard Air Force One.Notes from the morning indicate that Vice President Cheney informed President Bush in a phone conversation shortly after 10:30 that 

an anonymous threat had been phoned into the White House that was viewed as credible.At about the same time, 

news of the threat was conveyed on the air threat conference call. 

The Secret Service’s Intelligence Division tracked down the origin of this threat and, during the day, determined that it had originated in a misunderstanding by a watch officer in the White House Situation Room.The 

director of the White House Situation Room that day disputes this account. But the Intelligence Division had the 

primary job of running down the story,and we found their witnesses on this point to be credible.During the afternoon of September 11 the leadership of the Secret Service was satisfied that the reported threat to “Angel” was 

unfounded. 

At the White House press briefing on September 12, spokesperson Ari Fleischer described the threat to Air 

Force One as “real and credible.”White House transcript, Press Briefing by Ari Fleischer, Sept. 12, 2001 (online at 

www.whitehouse.gov/news/releases/2001/09/print/20010912-8.html).Fleischer told us he cited the information 

in good faith.Indeed, Fleischer had conferred withVice President Cheney and Karen Hughes before the briefing, 

and they had decided to let people know about the threat,all of them believing it was true.According to Fleischer, 

only weeks later did he learn—from press reports—that the threat was unfounded.We have not found any evidence that contradicts his account.Ari Fleischer interview (Apr.22,2004);Chuck Green interview (Mar.10,2004); 

Deborah Loewer meeting (Feb. 6, 2004); Ralph Sigler meeting (May 10, 2004); Andrew Card meeting (Mar. 31, 

2004); Edward Marinzel interview (Apr. 21, 2004); Secret Service briefing (Jan. 29, 2004). 

2. Edward Marinzel interview (Apr. 21, 2004); USSS memo, interview with Edward Marinzel, Oct. 3, 2001; 

President Bush and Vice President Cheney meeting (Apr. 29, 2004);Ari Fleischer interview (Apr. 22, 2004); Deborah Loewer meeting (Feb. 6, 2004);White House record, PEOC Watch Log, Sept. 11, 2001. 

3. Commission analysis of Air Force One radar data; Edward Marinzel interview (Apr. 21, 2004); USSS memo, 

interview with Edward Marinzel, Oct. 3, 2001; Deborah Loewer meeting (Feb. 6, 2004). 

4.White House record, Situation Room Communications Log, Sept. 11, 2001. 

5.White House transcript, Rice interview with Bob Woodward of the Washington Post, Oct. 24, 2001, p. 367. 

In the interview, Rice also said the President characterized the war as “global in nature.” Ibid. 

6. See White House transcript, Rice interview with Scott Pelley of CBS,Aug. 2, 2002, p. 408; but see Rice’s 

statement to Bob Woodward:“In the first video conference,the assumption that everybody kind of shared was that 

it was global terrorists. . . . I don’t believe anybody said this is likely al Qaeda. I don’t think so.” White House transcript, Rice interview with Bob Woodward, Oct. 24, 2001, p. 367. 

7. NSC memo, Summary of Conclusions of Deputies Committee Meeting (held by secure teleconference), 

Sept. 11, 2001. 

8.The Secretary’s decision was broadcast on the air threat conference call at 10:43.A minute later, Secretary 

Rumsfeld spoke to the Vice President,and he asked Rumsfeld to run the issue by the President.At 10:45 conferees were told to “hold off ” on Defcon 3, but a minute later the order was reinstated. Rumsfeld believed the matter was urgent and, having consulted DOD directives, concluded he had the authority to issue the order and would 

brief the President. Rumsfeld briefed the President on the decision at 11:15. See DOD transcript,Air Threat Conference Call, Sept. 11, 2001; Stephen Cambone interviews (July 8, 2004;July 12, 2004);DOD notes, Stephen Cambone notes, Sept. 11, 2001. 
NOTES TO CHAPTER 10 555 

9.The 9/11 crisis tested the U.S. government’s plans and capabilities to ensure the continuity of constitutional 

government and the continuity of government operations.We did not investigate this topic, except as needed in 

order to understand the activities and communications of key officials on 9/11.The Chair,Vice Chair,and senior 

staff were briefed on the general nature and implementation of these continuity plans. 

10.White House transcript, Statement by the President in His Address to the Nation, Sept. 11, 2001 (online at 

www.whitehouse.gov/news/releases/2001/09/20010911-16.html). 

11.White House transcript, Rice interview with Bob Woodward, Oct. 24, 2001, p. 371. 

12. Joshua Bolten meeting (Mar. 18, 2004); see also Steven Brill, After: How America Confronted the September 12 

Era (Simon & Schuster, 2003), pp. 50–51. 

13.The collapse of the World Trade Center towers on the morning of September 11 coated Lower Manhattan with a thick layer of dust from the debris and fire. For days a plume of smoke rose from the site. Between September 11 and September 21,2001,EPA issued five press releases regarding air quality in Lower Manhattan. A release 

on September 16 quoted the claim of the assistant secretary for labor at OSHA that tests show “it is safe for New 

Yorkers to go back to work in New York’s financial district.” (OSHA’s responsibility extends only to indoor air 

quality for workers, however.) The most controversial press release, on September 18, quoted EPA Administrator 

Christine Whitman as saying that the air was “safe” to breathe.This statement was issued the day after the financial 

markets reopened.The EPA Office of Inspector General investigated the issuance of these press releases and concluded that the agency did not have enough data about the range of possible pollutants other than asbestos to make 

a judgment,lacked public health benchmarks for appropriate levels of asbestos and other pollutants,and had imprecise methods for sampling asbestos in the air; it also noted that more than 25 percent of the bulk dust samples collected before September 18 showed the presence of asbestos above the agency’s 1 percent benchmark.EPA Inspector 

General report,“EPA’s Response to theWorldTrade Center Collapse:Challenges,Successes,and Areas for Improvement,”Aug. 21, 2003. 

We do not have the expertise to examine the scientific accuracy of the pronouncements in the press releases. 

The issue is the subject of pending civil litigation. 

We did examine whether the White House improperly influenced the content of the press releases so that they 

would intentionally mislead the public.The EPA press releases were coordinated with Samuel Thernstrom, associate director for communications at the White House Council on Environmental Quality. Oral reports, interviews 

with EPA officials,and materials on the EPA’s Web site were not coordinated through the White House.Although 

the White House review process resulted in some editorial changes to the press releases, these changes were consistent with what the EPA had already been saying without White House clearance. See, e.g., David France and 

Erika Check, “Asbestos Alert; How much of the chemical does the World Trade Center wreckage contain?” 

Newsweek Web Exclusive,Sept.14,2001 (quoting EPA Administrator Whitman as saying the air quality is not a health 

problem);Andrew C. Revkin,“After the Attacks:The Chemicals; Monitors Say Health Risk From Smoke Is Very 

Small,” NewYork Times,Sept.14,2001,p.A6 (EPA says levels of airborne asbestos below threshold of concern);Hugo 

Kugiya,“Terrorist Attacks;Asbestos Targeted in Cleanup Effort; EPA’s Whitman:‘No reason for concern,’” Newsday, Sept. 16, 2001, p.W31 (Whitman says there is no reason for concern given EPA tests for asbestos).There were 

disputes between the EPA’s communications person and the White House coordinator regarding the press releases. 

The EPA communications person said she felt extreme pressure from the White House coordinator, and felt that 

they were no longer her press releases.EPA Inspector General interview of Tina Kreisher,Aug. 28, 2002.The White 

House coordinator, however, told us that these disputes were solely concerned with process, not the actual substance of the releases. Samuel Thernstrom interview (Mar. 31, 2004). Former EPA administrator Christine Whitman agreed with the White House coordinator. Christine Whitman interview (June 28, 2004) The documentary 

evidence supports this claim. Although Whitman told us she spoke with White House senior economic adviser 

Lawrence Lindsey regarding the need to get the financial markets open quickly, she denied he pressured her to 

declare the air was safe due to economic expediency.We found no evidence of pressure on EPA to say the air was 

safe in order to permit the markets to reopen. Moreover, the most controversial release that specifically declared 

the air safe to breathe was released after the markets had already reopened. 

The EPA did not have the health-based benchmarks needed to assess the extraordinary air quality conditions 

in Lower Manhattan after 9/11.The EPA and the White House therefore improvised and applied standards developed for other circumstances in order to make pronouncements regarding air safety, advising workers at Ground 

Zero to use protective gear and advising the general population that the air was safe.Whether those improvisations 

were appropriate is still a subject for medical and scientific debate. See EPA Inspector General report, “EPA’s 

Response to the World Trade Center Collapse,”Aug. 21, 2003, pp. 9–19. 

14. Brill, After, pp. 47–50. 

15.We studied this episode and interviewed many of the participants.The NYSE,Amex,and Nasdaq have developed plans for coordination and cooperation in the event of a disaster affecting one or all of them, but these plans 

do not include other exchanges or international components.The White House efforts during the crisis were coordinated by the President’s Working Group on Financial Markets, a group created in the 1980s. 

16. Brill, After, pp. 53–55, 89–91. Following interim reports in 1999 and 2000, a congressional commission 
556 NOTES TO CHAPTER 10 

chaired by former senators Gary Hart and Warren Rudman, and directed by retired general Charles Boyd, had, in 

January 2001, recommended the creation of a cabinet department dedicated to “homeland security.” In May 2001, 

President Bush namedVice President Cheney to head a task force on problems of national preparedness.His recently 

hired coordinator,Admiral Steven Abbot, had started work just before the 9/11 attack. 

17. Ashcroft told us that he established a “hold until cleared” policy because of the high rate of flight from 

deportation proceedings.John Ashcroft testimony,Apr. 13, 2004.For closure of hearings and secrecy of the detainee 

names, see DOJ email, Chief Immigration Judge Michael Creppy to all immigration judges,“Cases requiring special procedures,” Sept. 21, 2001.This policy has been challenged in two U.S. courts of appeals.The Sixth Circuit 

held that there is a constitutional right of public access to these hearings; the Third Circuit reached the opposite 

result.The Supreme Court has not yet decided to resolve this “circuit split.” See Detroit Free Press v. Ashcroft, 303 

F.3d 681 (6th Cir. 2002); North Jersey Media Group,Inc. v.Ashcroft, 308 F.3d 198 (3d Cir. 2002), cert. denied, 123 S.Ct. 

2215 (2003). For the length of the clearance process, see DOJ Inspector General report, “The September 11 

Detainees:A Review of the Treatment of Aliens Held on Immigration Charges in Connection with the Investigation of the September 11 Attacks,”Apr. 2003, p. 51. 

18. DOJ Inspector General report,“The September 11 Detainees,”Apr. 2003, pp. 142–150, 195–197. 

19. John Ashcroft testimony,Apr. 13, 2004; DOJ record,“Special Interest Cases,” Sept. 16, 2003.These numbers do not add up to 768 because we have not included all categories. Some of those remanded to the Marshals 

Service were held as material witnesses, and individuals were released “on bond” only after they were “cleared” by 

the FBI of any connection to 9/11. For the response to our questions about the 9/11 detainee program, see DOJ 

emails, Daniel Levin to the Commission, July 9, 2004; July 13, 2004.There is one exception to the statement in the 

text that the detainees were lawfully held on immigration charges; one detainee was held for a short time “despite 

the fact that there was no valid immigration charge.”DOJ Inspector General report,“The September 11 Detainees,” 

Apr. 2003, p. 15, n. 22. See also Khaled Medhat Abou El Fadl testimony, Dec. 8, 2003. 

20. Intelligence report, interrogation of KSM, May 10, 2003. 

21. The complete title of the Act is Uniting and Strengthening America by Providing Appropriate Tools 

Required to Intercept and Obstruct Terrorism (USA PATRIOT ACT) Act of 2001, Pub. L. No. 107-56, 115 Stat. 

273 (signed into law Oct. 26, 2001). 

22. John Ashcroft interview (Dec. 17, 2003). 

23. On the early development of the Patriot Act, see, e.g., Brill, After, pp. 73–76, 120–125. 

24. During the morning of September 11, the FAA suspended all nonemergency air activity in the national 

airspace.While the national airspace was closed, decisions to allow aircraft to fly were made by the FAA working 

with the Department of Defense,Department of State,U.S. Secret Service,and the FBI.The Department of Transportation reopened the national airspace to U.S. carriers effective 11:00 A.M. on September 13, 2001,for flights out 

of or into airports that had implemented the FAA’s new security requirements. See FAA response to Commission 

questions for the record, June 8, 2004. 

25.After the airspace reopened, nine chartered flights with 160 people, mostly Saudi nationals, departed from 

the United States between September 14 and 24. In addition, one Saudi government flight, containing the Saudi 

deputy defense minister and other members of an official Saudi delegation, departed Newark Airport on September 14.Every airport involved in these Saudi flights was open when the flight departed,and no inappropriate actions 

were taken to allow those flights to depart. See City of St.Louis Airport Authority,Lambert–St.Louis International 

Airport response to Commission questions for the record,May 27,2004;Los Angeles International Airport response 

to Commission questions for the record, June 2, 2004; Greater Orlando Aviation Authority, Orlando International 

Airport response to Commission questions for the record,June 8,2004;MetropolitanWashington Airports Authority,Washington Dulles International Airport response to Commission questions for the record, June 8, 2004; Port 

Authority of New York and New Jersey, JFK Airport response to Commission questions for the record, June 4, 

2004; Massachusetts Port Authority, Logan International Airport, and Hanscom Airfield response to Commission 

questions for the record, June 17, 2004; Las Vegas–McCarran International Airport response to Commission questions for the record, June 22, 2004; Port Authority of NewYork and New Jersey, Newark Airport response to supplemental question for the record, July 9, 2004. 

Another particular allegation is that a flight carrying Saudi nationals from Tampa, Florida, to Lexington, Kentucky, was allowed to fly while airspace was closed, with special approval by senior U.S. government officials. On 

September 13,Tampa police brought three young Saudis they were protecting on an off-duty security detail to the 

airport so they could get on a plane to Lexington. Tampa police arranged for two private investigators to provide 

security on the flight.They boarded a chartered Learjet. Dan Grossi interview (May 24, 2004); Manuel Perez interview (May 27, 2004); John Solomon interview (June 4, 2004); Michael Fendle interview (June 4, 2004).The plane 

took off at 4:37 P.M., after national airspace was open, more than five hours after the Tampa airport had reopened, 

and after other flights had arrived at and departed from that airport.Hillsborough County Aviation Authority,Tampa 

International Airport response to Commission questions for the record, June 7, 2004.The plane’s pilot told us there 

was “nothing unusual whatsoever” about the flight other than there were few airplanes in the sky.The company’s 

owner and director of operations agreed, saying that “it was just a routine little trip for us” and that he would have 
NOTES TO CHAPTER 10 557 

heard if there had been anything unusual about it.The pilot said he followed standard procedures and filed his flight 

plan with the FAA prior to the flight, adding,“I was never questioned about it.” Christopher Steele interview (June 

14, 2004); Barry Ellis interview (June 14, 2004). FAA records confirm this account. FAA supplemental response to 

Commission questions for the record, June 8, 2004.When the plane arrived at Lexington Blue Grass Airport, that 

airport had also been open for more than five hours. Lexington-Fayette Urban County Airport Board, Blue Grass 

Airport response to Commission questions for the record, June 8, 2004.The three Saudi nationals debarked from 

the plane and were met by local police.Their private security guards were paid, and the police then escorted the 

three Saudi passengers to a hotel where they joined relatives already in Lexington. Mark Barnard interview (June 

7, 2004).The FBI is alleged to have had no record of the flight and denied that it occurred, hence contributing to 

the story of a “phantom flight.”This is another misunderstanding.The FBI was initially misinformed about how 

the Saudis got to Lexington by a local police officer in Lexington who did not have firsthand knowledge of the 

matter.The Bureau subsequently learned about the flight. James M. interview (June 18, 2004). 

26. Richard Clarke interview (Jan. 12, 2004). 

27.Andrew Card meeting (Mar. 31, 2004);President Bush andVice President Cheney meeting (Apr. 29, 2004); 

Condoleezza Rice meeting (Feb. 7, 2004); Prince Bandar interview (May 5, 2004); Richard Clarke interview (Jan. 

12, 2004); Richard Clarke testimony, Mar. 24, 2004 (“I would love to be able to tell you who did it, who brought 

this proposal to me, but I don’t know”). Instead, the matter was handled as follows.Within days of September 11, 

fearing reprisals against Saudi nationals, Rihab Massoud,the deputy chief of mission at the Saudi embassy in Washington, D.C., called Dale Watson, the FBI’s assistant director for counterterrorism, and asked for help in getting 

some of its citizens out of the country. Rihab Massoud interview (May 11, 2004).At about the same time,Michael 

Rolince, chief of the FBI’s international terrorism operations section, also heard from an FBI official in Newark 

about a proposed flight of Saudis out of the country. Michael Rolince interview (June 9, 2004).We believe this was 

the Saudi deputy defense minister’s flight. Rolince says he told the Newark official that the Saudis should not be 

allowed to leave without having the names on their passports matched to their faces, and their names run through 

FBI case records to see whether they had surfaced before. Rolince and Watson briefed Robert Mueller, the director of the FBI, about the issue and how they were handling it.The State Department played a role as well in flights 

involving government officials or members of the royal family. State coordinated with the FBI and FAA to allow 

screening by the FBI of flights with Saudi nationals on board. There is no evidence that State tried to limit the 

screening. DOS record, Log of USA 9-11 Terrorist Attack Task Force, Sept. 13, 2001; Jack S. interview (June 14, 

2004).The FBI effectively approved the Saudi flights at the level of a section chief. Having an opportunity to check 

the Saudis was useful to the FBI.This was because the U.S. government did not, and does not, routinely run checks 

on foreigners who are leaving the United States.This procedure was convenient to the FBI,as the Saudis who wished 

to leave in this way would gather and present themselves for record checks and interviews, an opportunity that 

would not be available if they simply left on regularly scheduled commercial flights. 

28.These flights were screened by law enforcement officials, primarily the FBI. For example, one flight, the 

so-called Bin Ladin flight, departed the United States on September 20 with 26 passengers, most of them relatives 

of Usama Bin Ladin. Screening of this flight was directed by an FBI agent in the Baltimore Field Office who was 

also a pilot. This agent, coordinating with FBI headquarters, sent an electronic communication to each of the field 

offices through which the Bin Ladin flight was scheduled to pass, including the proposed flight manifest and directing what screening should occur. He also monitored the flight as it moved around the country—from St. Louis to 

Los Angeles to Orlando to Washington Dulles, and to Boston Logan—correcting for any changes in itinerary to 

make sure there was no lapse in FBI screening at these locations.Again, each of the airports through which the Bin 

Ladin flight passed was open, and no special restrictions were lifted to accommodate its passage. James C. interview 

(June 3, 2004). 

The Bin Ladin flight and other flights we examined were screened in accordance with policies set by FBI headquarters and coordinated through working-level interagency processes. Michael Rolince interview (June 9, 2004). 

Although most of the passengers were not interviewed, 22 of the 26 people on the Bin Ladin flight were interviewed by the FBI. Many were asked detailed questions. None of the passengers stated that they had any recent 

contact with Usama Bin Ladin or knew anything about terrorist activity.See, e.g.,FBI report of investigation,interview of Mohammed Saleh Bin Laden, Sept. 21, 2001.As Richard Clarke noted, long before 9/11 the FBI was following members of the Bin Ladin family in the United States closely. Richard Clarke testimony, Mar. 24, 2004. 

Two of the passengers on this flight had been the subjects of preliminary investigations by the FBI, but both their 

cases had been closed, in 1999 and March 2001, respectively, because the FBI had uncovered no derogatory information on either person linking them to terrorist activity.Their cases remained closed as of 9/11,were not reopened 

before they departed the country on this flight, and have not been reopened since. FBI electronic communication, 

Summary of Information Regarding Flights taken by Saudi Citizens Out of the U.S. Shortly After September 11, 

2001, Oct. 29, 2003, pp. 9–10. 

29. Michael Rolince interview (June 9, 2004). Massoud corroborates this account. He said the FBI required 

the names and personal information of all departing passengers sponsored for departure by the Saudi Embassy.Rihab 

Massoud interview (May 11, 2004). 
558 NOTES TO CHAPTER 10 

30. Jack S. interview (June 14, 2004). 

31.The FBI checked a variety of databases for information on the Bin Ladin flight passengers and searched the 

aircraft. Because it was not clear to us whether the TIPOFF terrorist watchlist was checked by the FBI, the Terrorist Screening Center checked the names of individuals on the flight manifests of six Saudi flights against the current TIPOFF watchlist at our request prior to our hearing in April 2004.There were no matches.At our request, 

based on additional information,theTerrorist Screening Center in June and July 2004 rechecked the names of individuals believed to be on these six flights, the names of individuals on three more charter flights, the names of individuals on the flight containing the Saudi Deputy Defense Minister,and the names of Saudi nationals on commercial 

flights that journalists have alleged are suspect.There were no matches.Tim D. interviews (Apr. 12, 2004; June 30, 

2004; July 9, 2004); FBI memo,Terrorist Screening Center to Director’s Office, “Request by 9/11 Commission 

Task Force to screen the airline passenger lists through the TDSB and TIPOFF databases,” Mar. 30, 2004. 

32.White House transcript,Vice President Cheney interview with Charlie Gibson of ABC, Sept. 4, 2002, p. 11. 

33.“The only . . . true advice I receive is from our war council.” White House transcript, President Bush interview with Bob Woodward and Dan Balz of the Washington Post, Dec. 20, 2001. 

34. On Secretary Rumsfeld’s remarks, see White House transcript, President Bush interview with Bob Woodward and Dan Balz,Dec.20,2001.The President’s adviser,Karen Hughes,who was in the interview,listed the points 

Rumsfeld made at the smaller NSC meeting. Ibid. 

35. On the President’s tasking in the earlier meeting held that day, see NSC memo, Summary of Conclusions 

for NSC Meeting Held on September 12, 2001, Dec. 17, 2001. On the paper that went beyond al Qaeda, see NSC 

memo, Deputies Draft Paper (attached to Agenda for NSC Meeting Scheduled for Sept. 12, 2001).The Summary 

of Conclusions for the afternoon meeting indicates that the paper was discussed. 

On giving priority to preventing terrorists from acquiring weapons of mass destruction,see White House transcript, Hadley interview with Dan Balz and Bob Woodward, Jan. 11, 2002, p. 535. 

36. NSC memo, Summary of Conclusions for Principals Committee Meeting Held on September 13, 2001. 

In addition to the usual members of President Bush’s war cabinet, Secretary of Transportation Mineta and FAA 

security chief Canavan also attended. 

37.DOS cable, State 158711,“Deputy Secretary Armitage’s Meeting with General Mahmud:Actions and Support Expected of Pakistan in Fight Against Terrorism,” Sept. 14, 2001. On September 14, 2001, the U.S. Embassy 

in Islamabad sent Musharraf’s answer to the State Department by cable. 

38. DOS cable, Islamabad 5123,“Musharraf Accepts the Seven Points,” Sept. 14, 2001. 

39. NSC memo, Summary of Conclusions of NSC Meeting Held on September 13, 2001.According to the 

Summary of Conclusions, this meeting of the President and his advisers took place in the White House Situation 

Room; however, the agenda alerting agencies to the meeting specified that it would be conducted via the secure 

video teleconference system (SVTS).Thus,it is unclear whether the attendees met face-to-face at the White House 

or held their meeting remotely via SVTS. 

40. State Department memo, “Gameplan for Polmil Strategy for Pakistan and Afghanistan,” Sept. 14, 2001 

(tasked by President Bush).The paper was sent to the White House on September 14, 2001.The demand to free 

all imprisoned foreigners reflected the U.S. government’s concern about the welfare of several foreign aid workers 

in Afghanistan who had been imprisoned by the Taliban in August 2001.Two young American women, Heather 

Mercer and Dayna Curry of the organization “Shelter Now International,”were among those arrested and charged 

with promoting Christianity.The Taliban and other Islamists found their activities an affront to Islam and in violation of Afghanistan’s laws and the regime’s tenets.Wendy Chamberlin interview (Oct. 28, 2003). Powell stated that 

the President wanted to get the hostages out but that desire would not restrain American action.White House transcript, President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001. 

41. State Department memo,“Gameplan for Polmil Strategy for Pakistan and Afghanistan,” Sept. 14, 2001. 

42.White House transcript, President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001. 

43. Stephen Hadley meeting (Jan. 31, 2004). Hadley told us that the White House was not satisfied with the 

Defense Department’s plans to use force in Afghanistan after 9/11.Ibid.;see alsoWhite House transcript,Rice interview with John King of CNN,Aug. 2, 2002, p. 421. 

44.Tommy Franks interview (Apr. 9, 2004). 

45. NSC memo, Hadley to recipients,“Discussion Paper for NSC meeting at Camp David on 14 September,” 

Sept. 14, 2001. 

46. CIA memo,“Going to War,” Sept. 15, 2001.


47.White House transcript, President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001.


48. DOD briefing materials,“Evolution of Infinite Resolve Planning (AQ, UBL),” undated (provided to the 

Commission on Mar. 19, 2004). According to Deputy National Security Advisor Stephen Hadley, the President 

responded to Shelton by saying that the boots-on-the-ground option was an interesting idea. He wanted to know 

what the CIA would do when ground forces were in Afghanistan.White House transcript, Hadley interview with 

Dan Balz and Bob Woodward, Jan. 11, 2002, p. 545. 

49.NSC memo,“Conclusions of National Security Council Meeting,” Sept. 17, 2001;White House transcript, 

President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001. 
NOTES TO CHAPTER 10 559 

50. NSC memo,“Conclusions of National Security Council Meeting,” Sept. 17, 2001. 

51. See NSC memo, Rice to Cheney, Powell, O’Neill, Rumsfeld,Ashcroft, Gonzales, Card,Tenet, and Shelton, 

Sept. 16, 2001. 

52. NSC memo,“Conclusions of National Security Council Meeting,” Sept. 17, 2001. 

53. NSC memo, Summary of Conclusions of Terrorist Fund-raising Meeting Held on September 18, 2001. 

54. DOS briefing materials,“Fact Sheet on Response to Terrorist Attacks in US,” Sept. 17, 2001. 

55. DOS cable, State 161279,“Deputy Secretary Armitage–Mamoud Phone Call,” Sept. 18, 2001. 

56.White House transcript,Vice President Cheney interview with Dan Balz and BobWoodward,Jan.18,2002, 

pp. 7–8. 

57. Stephen Hadley meeting (Jan. 31, 2004). 

58. See National Security Presidential Directive 9, Oct. 25, 2001. 

59. President Bush andVice President Cheney meeting (Apr. 29, 2004). On Iran, see Condoleezza Rice testimony,Apr. 8, 2004. 

60. Richard A. Clarke, Against All Enemies: Inside America’s War on Terror (Free Press, 2004), p. 32.According to 

Clarke, he responded that “al Qaeda did this.”When the President pressed Clarke to check if Saddam was involved 

and said that he wanted to learn of any shred of evidence, Clarke promised to look at the question again, but added 

that the NSC and the intelligence community had looked in the past for linkages between al Qaeda and Iraq and 

never found any real linkages. Ibid. 

61. President Bush told us that Clarke had mischaracterized this exchange. On the evening of September 12, 

the President was at the Pentagon and then went to the White House residence. He dismissed the idea that he had 

been wandering around the Situation Room alone, saying,“I don’t do that.” He said that he did not think that any 

president would roam around looking for something to do.While Clarke said he had found the President’s tone 

“very intimidating,” (“Clarke’s Take on Terror,” CBSnews.com, Mar. 21, 2004, online at www.cbsnews.com/stories 

/2004/03/19/60minutes/printable607356.shtml),President Bush doubted that anyone would have found his manner intimidating.President Bush andVice President Cheney meeting (Apr.29,2004).Roger Cressey,Clarke’s deputy, 

recalls this exchange with the President and Clarke concerning Iraq shortly after 9/11,but did not believe the President’s manner was intimidating. Roger Cressey interview (June 23, 2004). 

62. NSC memo, Kurtz to Rice, Survey of Intelligence Information on any Iraq Involvement in the September 11 Attacks, Sept. 18, 2001. On 60 Minutes (CBS, Mar. 21, 2004), Clarke said that the first draft of this memo 

was returned by the NSC Front Office because it did not find a tie between Iraq and al Qaeda; Rice and Hadley 

deny that they asked to have the memo redone for this reason. 

63.See DOD notes,Victoria Clarke notes,Sept.11,2001;DOD notes,Stephen Cambone notes,Sept.11,2001. 

Cambone’s notes indicate this exchange took place at 2:40 P.M. on September 11, 2001. Steven Cambone interview (July 15, 2004). 

64. Condoleezza Rice meeting (Feb. 7, 2004). For an account of Rumsfeld’s and Wolfowitz’s position on Iraq, 

see Bob Woodward, Bush at War (Simon & Schuster, 2002), pp. 83–84. Rice told us that the Bush at War account of 

the Camp David discussions on Iraq accorded with her memory. 

65. DOD memo, Office of the Under Secretary of Defense for Policy,“War on Terrorism: Strategic Concept,” 

Sept. 14, 2001. 

66. Colin Powell interview (Jan. 21, 2004). Rumsfeld told Bob Woodward that he had no recollection of 

Wolfowitz’s remarks at Camp David. DOD transcript,“Secretary Rumsfeld Interview with the Washington Post,” 

Jan. 9, 2002 (online at www.defenselink.mil/transcripts/2002/t02052002_t0109wp.html). 

67. Colin Powell interview (Jan. 21, 2004). Powell raised concerns that a focus on Iraq might negate progress 

made with the international coalition the administration was putting together for Afghanistan.Taking on Iraq at 

this time could destroy the international coalition. Ibid. 

68. Colin Powell interview (Jan. 21, 2004).


69.White House transcript, President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001.


70. Condoleezza Rice meeting (Feb. 7, 2004). 

71. NSC memo,“Conclusions of National Security Council Meeting,” Sept. 17, 2001. 

72.Condoleezza Rice testimony, Apr.8,2004;see also BobWoodward, Plan of Attack (Simon & Schuster,2004), 

p. 22. 

73. DOD memo, Wolfowitz to Rumsfeld, “Preventing More Events,” Sept. 17, 2001. We review contacts 

between Iraq and al Qaeda in chapter 2.We have found no credible evidence to support theories of Iraqi government involvement in the 1993 WTC bombing.Wolfowitz added in his memo that he had attempted in June to get 

the CIA to explore these theories. 

74. DOD memo,Wolfowitz to Rumsfeld,“Were We Asleep?” Sept. 18, 2001. 

75. DOD memo, Rumsfeld to Shelton,“Some Thoughts for CINCs as They Prepare Plans,” Sept. 19, 2001.In 

a memo that appears to be from Under Secretary of Defense Douglas Feith to Rumsfeld, dated September 20, the 

author expressed disappointment at the limited options immediately available in Afghanistan and the lack of ground 

options.The author suggested instead hitting terrorists outside the Middle East in the initial offensive,perhaps delib-
560 NOTES TO CHAPTERS 10-11 

erately selecting a non–al Qaeda target like Iraq.Since U.S.attacks were expected in Afghanistan,an American attack 

in South America or Southeast Asia might be a surprise to the terrorists.The memo may have been a draft never 

sent to Rumsfeld, or may be a draft of points being suggested for Rumsfeld to deliver in a briefing to the President. DOD memo, Feith to Rumsfeld,“Briefing Draft,” Sept. 20, 2001. 

76. Hugh Shelton interview (Feb. 5, 2004). 

77.Tommy Franks interview (Apr. 9, 2004). 

78. NSC memo, memorandum of conversation from meeting of President Bush with Prime Minister Blair, 

Sept. 20, 2001. 

79.Tommy Franks interview (Apr. 9, 2004). 

80.White House transcript, President Bush’s Address to a Joint Session of Congress and the American People, 

Sept. 20, 2001. British Prime Minister Tony Blair attended the session. 

81.Ibid. Several NSC officials, including Clarke and Cressey,told us that the mention of the Cole in the speech 

to Congress marked the first public U.S.declaration that al Qaeda had been behind the October 2000 attack.Clarke 

said he added the language on this point to the speech. Richard Clarke interview (Feb. 3, 2004); Roger Cressey 

interview (Dec. 15, 2003). 

82.White House transcript, President Bush’s Address to a Joint Session of Congress and the American People, 

Sept. 20, 2001. President Bush told the Washington Post that he considered having Powell deliver the ultimatum to 

the Taliban, but determined it would have more impact coming directly from the president.White House transcript, President Bush interview with Bob Woodward and Dan Balz, Dec. 20, 2001. 

83.White House transcript, President Bush’s Address to a Joint Session of Congress and the American People, 

Sept. 20, 2001. 

84. Ibid. 

85.Tommy Franks interview (Apr. 9, 2004).Vice Chairman of the Joint Chiefs of Staff Richard Myers and 

Major General Del Dailey, commander of Joint Special Operations Command, also attended the September 21 

meeting.The meeting was in direct response to the President’s September 17 instruction to Rumsfeld to develop 

a military campaign plan for Afghanistan.The original “Infinite Justice”name was a continuation of a series of names 

begun in August 1998 with Operation Infinite Reach, the air strikes against Bin Ladin’s facilities in Afghanistan 

and Sudan after the embassy bombings.The series also included Operation Infinite Resolve, a variety of proposed 

follow-on strikes on al Qaeda targets in Afghanistan. 

86. DOD Special Operations Command and Central Command briefings (Sept. 15–16, 2003;Apr. 8–9, 2004; 

Apr. 28, 2004);Tommy Franks interview (Apr. 9, 2004). On death of Atef,see Daniel Benjamin and Steven Simon, 

Age of Sacred Terror, p. 349; Henry,“The CIA in Afghanistan, 2001–2002,” Studies in Intelligence (classified version), 

vol. 47, no. 2 (2003), pp. 1, 11. See Donald Rumsfeld testimony, Mar. 23, 2004 (nearly two-thirds of the known 

leaders of al Qaeda had been killed or captured). 

11 Foresight—and Hindsight 

1. Roberta Wohlstetter, Pearl Harbor:Warning and Decision (Stanford Univ. Press, 1962), p. 387. 

2. Intelligence Community analytic report,“The Foreign Terrorist Threat in the United States,” NIE 95-13, 

July 1995, pp. v, vii–viii, 10–11, 13, 18. 

3.Intelligence Community analytic report,“The ForeignTerrorist Threat in the US:Revisiting Our 1995 Estimate,” ICB 97-8,Apr. 1997, p. 1. 

4. For Bin Ladin being mentioned in only two other sentences, see ibid.


5.Titles are drawn from articles in the National Intelligence Daily and the Senior Executive Intelligence Brief.


6. John McLaughlin interview (Jan. 21, 2004). 

7. Ibid.; Pattie Kindsvater interview (Sept. 12, 2003).


8.Tim Weiner,“U.S.Hard Put to Find Proof Bin Laden Directed Attacks,” New York Times,Apr. 13, 1999, p.A1.


9. Paul R. Pillar, Terrorism and U.S. Foreign Policy (Brookings Institution Press, 2001), p. 23; see also ibid., pp. 5, 

21–22. 

10. For a concise statement of the role of the national estimate process, see Task force sponsored by the Council on Foreign Relations, Making Intelligence Smarter:The Future of U.S. Intelligence (Council on Foreign Relations, 

1996), pp. 34–35 (additional views of Richard Betts). 

11.Waldo Heinrichs, Threshold of War: Franklin D.Roosevelt and American Entry into World War II (Oxford Univ. 

Press, 1988), p. 215. 

12.For the response being routine,see Gordon Prange,At DawnWe Slept:The Untold Story of Pearl Harbor (McGrawHill, 1981), pp. 732–733. For a brief summary of these routines and the reasons why the intercepts were not properly 

digested, see Graham Allison and Philip Zelikow, Essence of Decision, 2d ed. (Longman, 1999), p. 194, n. 72. 

13. PDBs were not routinely briefed to congressional leaders, though this item could have been in some other 

intelligence briefing. It was not circulated in the NID or SEIB. For the September 1998 report, see Intelligence 

report,“Terrorism: Possible Attack on a U.S. City,” Sept. 8, 1998. 
NOTES TO CHAPTER 11 561 

14. For the August report, see Intelligence report,“Terrorism:Alleged Threat by Arab Terrorists to Attack the 

World Trade Center in New York,” Aug. 12, 1998. An FAA civil aviation security official believed the plan was 

improbable because Libyan planes were required to operate within airspace limitations and the Libyans did not possess aircraft with the necessary range to make good on the threat. Jack S. interview (June 13, 2004). On September 

30, 1999, the FAA closed the file on the August report after investigation could not corroborate the report, and the 

source’s credibility was deemed suspect. FAA report, Transportation Security Intelligence ICF Report 980162, 

undated; but see FAA/TSA rebuttal to the Joint Inquiry’s Sept. 18, 2002, staff statement, undated, p. 1 (stating that 

the FAA did not formally analyze this threat).The Algerian hijackers had placed explosives in key areas of the cabin. 

However, there was some speculation in the media based on reports from a passenger aboard the plane that the 

hijackers had discussed crashing it into the Eiffel Tower. FAA report, FAA Intelligence Case File 94-305, undated. 

15. For Murad’s idea, see chapter 5, note 33. 

16. For Clarke’s involvement in the 1996 Olympics, see Richard Clarke interview (Dec. 18, 2003). For the 

1998 exercise, see Chuck Green interview (Apr. 21, 2004); NSC briefing paper, Nov. 10, 1998. 

17. For the report of the National Transportation Safety Board, see NTSB report, “Aircraft Accident Brief,” 

Mar.13,2002 (online at www.ntsb.gov/Publictn/2002/aab0201.htm).For the early 2000 CSG discussion,see NSC 

note, CSG SVTS agenda, Jan. 31, 2000. 

18. Richard Clarke testimony, Mar. 24, 2004. 

19.FAA memo,Office of Civil Aviation Security Intelligence,“Usama Bin Ladin/World Islamic Front Hijacking Threat,” Intelligence Note 99-06,Aug. 4, 1999, pp. 5–6. 

20. Ibid. 

21.As part of his 34-page analysis, the attorney explained why he thought that a fueled Boeing 747, used as a 

weapon, “must be considered capable of destroying virtually any building located anywhere in the world.” DOJ 

memo, Robert D. to Cathleen C.,“Aerial Intercepts and Shoot-downs:Ambiguities of Law and Practical Considerations,” Mar. 30, 2000, p. 10. Also, in February 1974, a man named Samuel Byck attempted to commandeer a 

plane at Baltimore Washington International Airport with the intention of forcing the pilots to fly into Washington and crash into the White House to kill the president.The man was shot by police and then killed himself on 

the aircraft while it was still on the ground at the airport. 

22. For NORAD’s hypothesis of aircraft as weapons, see, e.g., Ralph Eberhardt interview (Mar. 1, 2004). For 

the 2001 Positive Force 01 exercise, see DOD briefing (Apr. 29, 2004);Tom Cecil and Mark Postgate interview 

(June 7, 2004). 

23.For the Gates report’s recommendations,see DCI task force report,“Improving Intelligence Warning,”May 

29, 1992. For strengthening of the warning official, see DCI memo,“Warning,” July 17, 1992. For the recommendations languishing, see Charles Allen interview (Sept. 22, 2003). For CTC having responsibility for warning, see 

RobertVickers interview (Sept.17,2003).For the Board’s warnings,see, e.g.,Community Counterterrorism Board 

report,“Intelligence CommunityTerroristThreat Advisory:Bin Ladin Orchestrating Possible Anti-US Attacks,”June 

30, 2000. 

24. CIA briefing materials,“DCI Update,”Aug. 23, 2001. 

25. James Pavitt interview (Jan. 8, 2004). For more on this meeting, see Condoleezza Rice meeting (Feb. 7, 

2004); George Tenet interview (Jan. 28, 2004). 

26. For the briefing to the President-elect, see James Pavitt interview (Jan. 8, 2004).The CIA’s formal analysis 

of what would happen if Bin Ladin alone was removed as compared with the importance of shutting down the 

sanctuary was offered in several places. See, e.g., CIA analytic report,“Likely Impact of Taliban Actions Against Al 

Qaeda,” Feb. 21, 2001 (provided as background for Tenet meetings with Rice on Feb. 23 and Mar. 7, 2001). 

27. Richard Clarke testimony, Mar. 24, 2004. 

28. Mike interview (Dec. 11, 2003) (reading from CIA email, Mike to Winston Wiley,Aug. 27, 1997). 

29. For President Bush’s statement of al Qaeda’s responsibility for the Cole attack, see White House transcript, 

“Address to a Joint Session of Congress and the American People,” Sept. 20, 2001 (online at 

www.whitehouse.gov/news/releases/2001/09/20010920-8.html). 

30. For Pavitt’s view, see James Pavitt interview (Jan. 8, 2004). 

31. Hugh Shelton interview (Feb. 5, 2004). Zinni was concerned about excessive collateral damage caused by 

Tomahawk strikes. See Anthony Zinni interview (Jan. 29, 2004). 

32. For Shelton’s view,see Hugh Shelton interview (Feb. 5, 2004). For Cohen’s view,see William Cohen interview (Feb. 5, 2004). 

33. Russell Honore interview (Oct. 29, 2003). 

34. James Pavitt interview (Jan. 8, 2004). 

35. Ibid. 

36. Cofer Black interview (Dec. 9, 2003). 

37. Rich interview (Dec. 11, 2003). 

38. CIA memo,Tenet to Gordon and others,“Usama Bin Ladin,” Dec. 4, 1998, p. 2. 

39. See, e.g., Joan Dempsey interview (Nov. 12, 2003); Jeff B. interview (Dec. 11, 2003); Louis Andre interview 
562 NOTES TO CHAPTER 11 

(Nov. 10, 2003); Mary C. interview (Oct. 25, 2003); Maureen Baginski interview (Nov. 15, 2003);Thomas Wilson 

interview (Dec. 4, 2003).Assistant DCI Charles Allen did redouble his efforts to coordinate and improve collection at the tactical level, but this was not a plan to address larger weaknesses in the fundamental capabilities of the 

intelligence community. See Charles Allen interview (Sept. 22, 2003). 

40. For Dempsey’s action, see Joan Dempsey interview (Nov. 12, 2003). For Minihan’s view, see Joint Inquiry 

interview of Kenneth Minihan, Sept. 12, 2002. For the CIA viewing the memorandum as intended for non-CIA 

intelligence agencies, see Dave Carey interview (Oct. 31, 2003). 

41. George Tenet interview (Jan. 22, 2004); James Pavitt interview (Jan. 8, 2004). 

42. For the New York Times article about the Jordanian arrests, see Reuters,“Jordan Seizes 13 and Links Them 

to Afghan Explosives Training,” NewYork Times,Dec.16,1999,p.A13.For the Ressam story being on the front page, 

see, e.g., Sam HoweVerhovek with Tim Weiner,“Man Seized with Bomb Parts at Border Spurs U.S.Inquiry,” New 

York Times, Dec. 18, 1999, p. A1. For television coverage, see Vanderbilt University Television News Archive, Dec. 

13, 22–31, 1999. 

12 What to Do? A Global Strategy 

1. For spending totals, see David Baumann, “Accounting for the Deficit,” National Journal, June 12, 2004, p. 

1852 (combining categories for defense discretionary, homeland security, and international affairs). 

2.White House press release,“National Strategy for Combating Terrorism,” Feb. 2003 (online at www.whitehouse.gov/news/releases/2003/02/20030214-7.html). 

3.“Islamist terrorism is an immediate derivative of Islamism.This term distinguishes itself from Islamic by the 

fact that the latter refers to a religion and culture in existence over a millennium, whereas the first is a political/religious phenomenon linked to the great events of the 20th century. Furthermore Islamists define themselves as 

‘Islamiyyoun/Islamists’ precisely to differentiate themselves from ‘Muslimun/Muslims.’...Islamism is defined as ‘an 

Islamic militant, anti-democratic movement, bearing a holistic vision of Islam whose final aim is the restoration of 

the caliphate.’” Mehdi Mozaffari,“Bin Laden and Islamist Terrorism,” Militaert Tidsskrift, vol. 131 (Mar. 2002), p. 1 

(online at www.mirkflem.pup.blueyonder.co.uk/pdf/islamistterrorism.pdf). The Islamist movement, born about 

1940, is a product of the modern world, influenced by Marxist-Leninist concepts about revolutionary organization. “Islamists consider Islam to be as much a religion as an ‘ideology,’ a neologism which they introduced and 

which remains anathema to the ulamas (the clerical scholars).” Olivier Roy, The Failure of Political Islam,trans.Carol 

Volk (Harvard Univ. Press, 1994), p. 3. Facing political limits by the end of the 1990s, the extremist wing of the 

Islamist movement “rejected the democratic references invoked by the moderates; and as a result, raw terrorism in 

its most spectacular and destructive form became its main option for reviving armed struggle in the new millennium.” Gilles Kepel, Jihad:The Trail of Political Islam, trans.Anthony Roberts (Harvard Univ. Press, 2002), p. 14. 

4. Opening the Islamic Conference of Muslim leaders from around the world on October 16, 2003, then 

Malaysian prime minister Mahathir Mohamad said:“Today we, the whole Muslim ummah [community of believers] are treated with contempt and dishonour. Our religion is denigrated. Our holy places desecrated. Our countries are occupied. Our people are starved and killed. None of our countries are truly independent.We are under 

pressure to conform to our oppressors’ wishes about how we should behave, how we should govern our lands, how 

we should think even.” He added:“There is a feeling of hopelessness among the Muslim countries and their people.They feel that they can do nothing right.They believe that things can only get worse.The Muslims will forever be oppressed and dominated by the Europeans and Jews.”The prime minister’s argument was that the Muslims 

should gather their assets, not striking back blindly, but instead planning a thoughtful, long-term strategy to defeat 

their worldwide enemies, which he argued were controlled by the Jews. “But today the Jews rule the world by 

proxy.They get others to fight and die for them.” Speech at the Opening of the Tenth Session of the Islamic Summit Conference, Oct. 16, 2003 (online at www.oicsummit2003.0rg.my/speech_03.php). 

5. CIA map,“Possible Remote Havens for Terrorist and Other Illicit Activity,” May 2003. 

6. For the numbers, see Tariq interview (Oct. 20, 2003). 

7. For Pakistan playing a key role in apprehending 500 terrorists, see Richard Armitage testimony, Mar. 23, 

2004. 

8. For Pakistan’s unpoliced areas, see Tasneem Noorani interview (Oct. 27, 2003). 

9.Pakistanis and Afghanis interviews (Oct.2003);DOD Special Operations Command and Central Command 

briefings (Sept. 15–16, 2004); U.S. intelligence official interview (July 9, 2004). 

10.Pervez Musharraf,“A Plea for Enlightened Moderation:Muslims Must RaiseThemselves UpThrough Individual Achievement and Socioeconomic Emancipation,” Washington Post, June 1, 2004, p.A23. 

11. For a review of ISAF’s role, see NATO report, “NATO in Afghanistan,” updated July 9, 2004 (online at 

www.nato.int/issues/afghanistan). 

12. United States Institute of Peace report,“Establishing the Rule of Law in Afghanistan,” Mar. 2004, pp. 1–3 

(online at www.usip.org/pubs/specialreports/sr117.html). 

13.For the change,see Lakhdar Brahimi interview (Oct. 24, 2003);U.S.officials in Afghanistan interview (Oct. 
NOTES TO CHAPTER 12 563 

2003).For the request that the United States remain,see Kandahar province local leaders interview (Oct. 21, 2003). 

For the effect of the United States leaving, see Karim Khalili interview (Oct. 23, 2003). 

14. Some have criticized the Bush administration for neglecting Afghanistan because of Iraq. Others, including General Franks, say that the size of the U.S. military commitment in Afghanistan has not been compromised 

by the commitments in Iraq.We have not investigated the issue and cannot offer a judgment on it. 

15. Even if the U.S. forces, stretched thin, are reluctant to take on this role, “a limited, but extremely useful, 

change in the military mandate would involve intelligence sharing with civilian law enforcement and a willingness 

to take action against drug warehouses and heroin laboratories.” United States Institute of Peace report,“Establishing the Rule of Law in Afghanistan,” Mar. 2004, p. 17. 

16. For barriers to Saudi monitoring of charities, see, e.g., Robert Jordan interview (Jan. 14, 2004); David 

Aufhauser interview (Feb. 12, 2004). 

17. For the Saudi reformer’s view, see Members of majles al-shura interview (Oct. 14, 2003). 

18. Neil MacFarquhar,“Saudis Support a Jihad in Iraq, Not Back Home,” New York Times, Apr. 23, 2004, p.A1. 

19. Prince Bandar Bin Sultan,“A Diplomat’s Call for War,” Washington Post, June 6, 2004, p. B4 (translation of 

original in Al-Watan, June 2, 2004). 

20. President Clinton meeting (Apr. 8, 2004). 

21. For Jordan’s initiatives, see testimony of William Burns before the Subcommittee on the Middle East and 

Central Asia of the House International Relations Committee, Mar. 19, 2003 (online at www.house.gov 

/international_relations/108/burn0319.htm). For the report, see United Nations Development Programme 

report, Arab Human Development Report 2003: Building a Knowledge Society (United Nations, 2003) (online at 

www.miftah.org/Doc/Reports/Englishcomplete2003.pdf). 

22. DOD memo, Rumsfeld to Myers,Wolfowitz, Pace, and Feith, “Global War on Terrorism,” Oct. 16, 2003 

(online at www.usatoday.com/news/washington/executive/rumsfeld-memo.htm). 

23.For the statistics,see James Zogby, What ArabsThink:Values,Beliefs, and Concerns (Zogby International,2002). 

For fear of a U.S.attack,see Pew Global Attitudes Project report, Views of a ChangingWorld:June 2003 (Pew Research 

Center for the People and the Press, 2003), p. 2. In our interviews, current and former U.S. officials dealing with 

the Middle East corroborated these findings. 

24. For polling soon after 9/11, see Pew Research Center for the People and the Press report, “America 

Admired,Yet Its New Vulnerability Seen as Good Thing, Say Opinion Leaders; Little Support for Expanding War 

on Terrorism” (online at http://people-press.org/reports/print.php3?ReportID=145). For the quotation, see Pew 

Global Attitudes Project report,“War With Iraq Further Divides Global Publics But World Embraces Democratic 

Values and Free Markets,” June 3, 2003 (online at www.pewtrusts.com/ideas/ideas_item.cfm?content_ 

item_id=1645&content_type_id=7). 

25. For the Occidentalist “creed of Islamist revolutionaries,” see, e.g.,Avishai Margalit and Ian Buruma, Occidentalism:The West in the Eyes of Its Enemies (Penguin Press, 2004). 

26.We draw these statistics, significantly, from the U.S. government’s working paper circulated in April 2004 

to G-8 “sherpas” in preparation for the 2004 G-8 summit.The paper was leaked and published in Al-Hayat. “U.S. 

Working Paper for G-8 Sherpas,” Al-Hayat, Feb. 13, 2004 (online at http://english.daralhayat.com/Spec/02­

2004/Article-20040213-ac40bdaf-c0a8-01ed-004e-5e7ac897d678/story.html). 

27. Richard Holbrooke,“Get the Message Out,” Washington Post,Oct. 28, 2001, p.B7;Richard Armitage interview (Jan. 12, 2004). 

28. Testimony of George Tenet, “The Worldwide Threat 2004: Challenges in a Changing Global Context,” 

before the Senate Select Committee on Intelligence, Feb. 24, 2004. 

29. U.S. Department of Energy Advisory Board report,“A Report Card on the Department of Energy’s Nonproliferation Programs with Russia,” Jan. 10, 2001, p. vi. 

30. For terrorists being self-funding, see United Nations report, “Second Report of the [UN] Monitoring 

Group, Pursuant to Security Council Resolution 1390,” Sept. 19, 2002, p. 13. 

31. For legal entry, see White House report, Office of Homeland Security,“The National Strategy for Homeland Security,” July 2002, p. 20 (online at www.whitehouse.gov/homeland/book/index.html). For illegal entry, see 

Chicago Council on Foreign Relations task force report, Keeping the Promise: Immigration Proposals from the Heartland (Chicago Council on Foreign Relations, 2004), p. 28. 

32.The names of at least three of the hijackers (Nawaf al Hazmi, Salem al Hazmi, and Khalid al Mihdhar) were 

in information systems of the intelligence community and thus potentially could have been watchlisted. Had they 

been watchlisted, the connections to terrorism could have been exposed at the time they applied for a visa or at 

the port of entry.The names of at least three of the hijackers (Nawaf al Hazmi, Salem al Hazmi, and Khalid al Mihdhar), were in information systems of the intelligence community and thus potentially could have been watchlisted.Had they been watchlisted,their terrorist affiliations could have been exposed either at the time they applied 

for a visa or at the port of entry.Two of the hijackers (Satam al Suqami and Abdul Aziz al Omari) presented passports manipulated in a fraudulent manner that has subsequently been associated with al Qaeda.Based on our review 

of their visa and travel histories, we believe it possible that as many as eleven additional hijackers (Wail al Shehri, 
564 NOTES TO CHAPTER 12 

Waleed al Shehri,Mohand al Shehri,Hani Hanjour,Majed Moqed, Nawaf al Hazmi,Hamza al Ghamdi,Ahmed al 

Ghamdi, Saeed al Ghamdi,Ahmed al Nami,and Ahmad al Haznawi) held passports containing these same fraudulent features,but their passports have not been found so we cannot be sure.Khalid al Mihdhar and Salem al Hazmi 

presented passports with a suspicious indicator of Islamic extremism.There is reason to believe that the passports 

of three other hijackers (Nawaf al Hazmi,Ahmed al Nami,and Ahmad al Haznawi) issued in the same Saudi passport office may have contained this same indicator; however, their passports have not been found, so we cannot be 

sure. 

33.Khallad Bin Attash, Ramzi Binalshibh, Zakariya Essabar,Ali Abdul Aziz Ali,and Saeed al Ghamdi (not the 

individual by the same name who became a hijacker) tried to get visas and failed. Kahtani was unable to prove his 

admissibility and withdrew his application for admission after an immigration inspector remained unpersuaded that 

he was a tourist.All the hijackers whose visa applications we reviewed arguably could have been denied visas because 

their applications were not filled out completely. Had State visa officials routinely had a practice of acquiring more 

information in such cases,they likely would have found more grounds for denial.For example,three hijackers made 

statements on their visa applications that could have been proved false by U.S. government records (Hani Hanjour, 

Saeed al Ghamdi,and Khalid al Mihdhar),and many lied about their employment or educational status.Two hijackers could have been denied admission at the port of entry based on violations of immigration rules governing terms 

of admission—Mohamed Atta overstayed his tourist visa and then failed to present a proper vocational school visa 

when he entered in January 2001; Ziad Jarrah attended school in June 2000 without properly adjusting his immigration status, an action that violated his immigration status and rendered him inadmissible on each of his six subsequent reentries into the United States between June 2000 and August 5, 2001.There were possible grounds to 

deny entry to a third hijacker (Marwan al Shehhi). One hijacker violated his immigration status by failing to enroll 

as a student after entry (Hani Hanjour);two hijackers overstayed their terms of admission by four and eight months 

respectively (Satam al Suqami and Nawaf al Hazmi).Atta and Shehhi attended a flight school (Huffman Aviation) 

that the Justice Department’s Inspector General concluded should not have been certified to accept foreign students,see DOJ Inspector General’s report,“The INS’Contacts with Two September 11 Terrorists:A Review of the 

INS’s Admissions of Atta and Shehhi, its Processing of their Change of Status Applications, and its Efforts to Track 

Foreign Students in the United States,” May 20, 2002. 

34. John Gordon interview (May 13, 2004). 

35. For a description of a layering approach, see Stephen Flynn, America the Vulnerable: How the U.S. Has Failed 

to Secure the Homeland and Protect Its People from Terrorism (HarperCollins, 2004), p. 69. 

36.The logical and timely rollout of such a program is hampered by an astonishingly long list of congressional 

mandates. The system originated in the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 

and applied to all non-U.S. citizens who enter or exit the United States at any port of entry. Pub. L. No. 104-208, 

110 Stat. 3009 (1996), § 110.The Data Management Improvement Act of 2000 altered this mandate by incorporating a requirement for a searchable centralized database, limiting the government’s ability to require new data 

from certain travelers and setting a series of implementation deadlines. Pub. L. No. 106-215, 114 Stat. 337 (2000), 

§ 2(a).The USA PATRIOT Act mandated that the Attorney General and Secretary of State “particularly focus” on 

having the entry-exit system include biometrics and tamper-resistant travel documents readable at all ports of entry. 

Pub. L. No. 107-56, 115 Stat. 272 (2001), § 1008(a).In the Enhanced Border Security andVisa Entry Reform Act, 

Congress directed that, not later than October 26, 2004, the attorney general and the secretary of state issue to all 

non-U.S. citizens only machine-readable, tamper-resistant visas and other travel and entry documents that use biometric identifiers and install equipment at all U.S. ports of entry to allow biometric authentication of such documents.Pub.L.No.107-173,116 Stat.543 (2002),§ 303(b).The Act also required that increased security still facilitate 

the free flow of commerce and travel. Ibid. § 102(a)(1)(C).The administration has requested a delay of two years 

for the requirement of tamper-proof passports.Testimony of Thomas Ridge before the House Judiciary Committee, Apr. 21, 2004 (online at www.dhs.gov/dhspublic/display?theme=45&content=3498&print=true). Program 

planners have set a goal of collecting information, confirming identity,providing information about foreign nationals throughout the entire immigration system, and ultimately enabling each point in the system to assess the lawfulness of travel and any security risks. 

37.There are at least three registered traveler programs underway, at different points in the system, designed 

and run by two different agencies in the Department of Homeland Security (outside the U.S.VISIT system),which 

must ultimately be the basis for access to the United States. 

38. For the statistics, see DOS report,“Workload Statistics by Post Regions for AllVisa Classes” June 18, 2004. 

One post-9/11 screening process, known as Condor, has conducted over 130,000 extra name-checks. DOS letter, 

Karl Hofmann to the Commission,Apr. 5, 2004.The checks have caused significant delays in some cases but have 

never resulted in visas being denied on terrorism grounds. For a discussion of visa delays, see General Accounting 

Office report,“Border Security:Improvements Needed to Reduce Time Taken to AdjudicateVisas for Science Students and Scholars,” Feb. 2004.We do not know all the reasons why visa applications have dropped so significantly. 

Several factors beyond the visa process itself include the National Security Entry-Exit Registration System, which 

requires additional screening processes for certain groups from Arab and Muslim countries; the Iraq war; and per-
NOTES TO CHAPTER 12 565 

haps cyclical economic factors.For the cost to the United States of visa backlogs,see National Foreign Trade Council report,“Visa Backlog Costs U.S. Exporters More Than $30 Billion Since 2002, New Study Finds,” June 2, 2004 

(online at www.nftc.org/newsflash/newsflash.asp?Mode=View&articleid=1686&Category=All). 

39.These issues are on the G-8 agenda.White House press release,“G-8 Secure and Facilitated Travel Initiative (SAFTI),”June 9,2004 (online at www.whitehouse.gov/news/releases/2004/06/20040609-51.html).Lax passport issuance standards are among the vulnerabilities exploited by terrorists, possibly including two of the 9/11 

hijackers. Three models exist for strengthened prescreening: (1) better screening by airlines, such as the use of 

improved document authentication technology; (2) posting of border agents or inspectors in foreign airports to 

work cooperatively with foreign counterparts; and (3) establishing a full preinspection regime, such as now exists 

for travel to the United States from Canada and Ireland.All three models should be pursued, in addition to electronic prescreening . 

40. Among the more important problems to address is that of varying transliterations of the same name. For 

example, the current lack of a single convention for transliterating Arabic names enabled the 19 hijackers to vary 

the spelling of their names to defeat name-based watchlist systems and confuse any potential efforts to locate them. 

While the gradual introduction of biometric identifiers will help, that process will take years, and a name match 

will always be useful.The ICAO should discuss the adoption of a standard requiring a digital code for all names 

that need to be translated into the Roman alphabet, ensuring one common spelling for all countries. 

41. On achieving more reliable identification, see Markle Foundation task force report, Creating a Trusted Information Network for Homeland Security (Markle Foundation, 2003), p. 72 (online at www.markle.org). 

42.General Accounting Office report, MassTransit:Federal Action Could HelpTransit Agencies Address Security Challenges, GAO-03-263, Dec. 2002 (online at www.gao.gov/new.items/d03263.pdf). 

13 How to Do It? A Different Way of Organizing the Government 

1.The Bush administration clarified the respective missions of the different intelligence analysis centers in a letter sent by Secretary Ridge,DCITenet,FBI Director Mueller,andTTIC Director Brennan to Senators Susan Collins 

and Carl Levin on April 13, 2004.The letter did not mention any element of the Department of Defense. It stated 

that the DCI would define what analytical resources he would transfer from the CTC to TTIC no later than June 

1, 2004.DCI Tenet subsequently told us that he decided that TTIC would have primary responsibility for terrorism 

analysis but that the CIA and the Defense Intelligence Agency would grow their own analysts.TTIC will have tasking authority over terrorism analysts in other intelligence agencies, although there will need to be a board to supervise deconfliction. George Tenet interview (July 2, 2004).We have not received any details regarding this plan. 

2.“TTIC has no operational authority. However,TTIC has the authority to task collection and analysis from 

Intelligence Community agencies,the FBI,and DHS through tasking mechanisms we will create.The analytic work 

conducted at TTIC creates products that inform each of TTIC’s partner elements, as well as other Federal departments and agencies as appropriate.” Letter from Ridge and others to Collins and Levin,Apr. 13, 2004. 

3. Donald Rumsfeld prepared statement, Mar. 23, 2004, p. 20. 

4. In this conception, the NCTC should plan actions, assigning responsibilities for operational direction and 

execution to other agencies. It would be built on TTIC and would be supported by the intelligence community 

as TTIC is now.Whichever route is chosen,the scarce analytical resources now dispersed amongTTIC,the Defense 

Intelligence Agency’s Joint Interagency Task Force—Combatting Terrorism (JITF-CT), and the DCI’s Counterterrorist Center (CTC) should be concentrated more effectively than they are now. 

• The DCI’s Counterterrorist Center would become a CIA unit, to handle the direction and execution of tasks 

assigned to the CIA. It could have detailees from other agencies, as it does now, to perform this operational 

mission. It would yield much of the broader, strategic analytic duties and personnel to the NCTC.The CTC 

would rely on the restructured CIA (discussed in section 13.2) to organize, train, and equip its personnel. 

• Similarly, the FBI’s Counterterrorism Division would remain, as now, the operational arm of the Bureau to 

combat terrorism.As it does now, it would work with other agencies in carrying out these missions, retaining the JTTF structure now in place.The Counterterrorism Division would rely on the FBI’s Office of Intelligence to train and equip its personnel, helping to process and report the information gathered in the field. 

• The Defense Department’s unified commands—SOCOM, NORTHCOM, and CENTCOM—would be 

the joint operational centers taking on DOD tasks.Much of the excellent analytical talent that has been assembled in the Defense Intelligence Agency’s JITF-CT should merge into the planned NCTC. 

• The Department of Homeland Security’s Directorate for Information Analysis and Infrastructure Protection 

should retain its core duties, but the NCTC should have the ultimate responsibility for producing net assessments that utilize Homeland Security’s analysis of domestic vulnerabilities and integrate all-source analysis 

of foreign intelligence about the terrorist enemy. 

• The State Department’s counterterrorism office would be a critical participant in the NCTC’s work, taking 

the lead in directing the execution of the counterterrorism foreign policy mission. 
566 NOTES TO CHAPTER 13 

The proposed National Counterterrorism Center should offer one-stop shopping to agencies with counterterrorism and homeland security responsibilities.That is, it should be an authoritative reference base on the transnational 

terrorist organizations: their people, goals, strategies, capabilities, networks of contacts and support, the context in 

which they operate, and their characteristic habits across the life cycle of operations—recruitment, reconnaissance, 

target selection, logistics, and travel. For example, this Center would offer an integrated depiction of groups like al 

Qaeda or Hezbollah worldwide, overseas, and in the United States. 

The NCTC will not eliminate the need for the executive departments to have their own analytic units. But 

it would enable agency-based analytic units to become smaller and more efficient. In particular, it would make it 

possible for these agency-based analytic units to concentrate on analysis that is tailored to their agency’s specific 

responsibilities. 

A useful analogy is in military intelligence.There, the Defense Intelligence Agency and the service production 

agencies (like the Army’s National Ground Intelligence Center) are the institutional memory and reference source 

for enemy order of battle, enemy organization, and enemy equipment.Yet the Joint Staff and all the theater commands still have their own J-2s.They draw on the information they need, tailoring and applying it to their operational needs.As they learn more from their tactical operations, they pass intelligence of enduring value back up to 

the Defense Intelligence Agency and the services so it can be evaluated, form part of the institutional memory, and 

help guide future collection. 

In our proposal, that reservoir of institutional memory about terrorist organizations would function for the 

government as a whole, and would be in the NCTC. 

5.The head of the NCTC would thus help coordinate the operational side of these agencies, like the FBI’s 

Counterterrorism Division.The intelligence side of these agencies, such as the FBI’s Office of Intelligence, would 

be overseen by the National Intelligence Director we recommend later in this chapter. 

6.The quotation goes on:“It includes gaps in intelligence, but also intelligence that, like a string of pearls too 

precious to wear, is too sensitive to give to those who need it. It includes the alarm that fails to work, but also the 

alarm that has gone off so often it has been disconnected. It includes the unalert watchman, but also the one who 

knows he’ll be chewed out by his superior if he gets higher authority out of bed. It includes the contingencies that 

occur to no one, but also those that everyone assumes somebody else is taking care of. It includes straightforward 

procrastination, but also decisions protracted by internal disagreement. It includes, in addition, the inability of individual human beings to rise to the occasion until they are sure it is the occasion—which is usually too late. . . . 

Finally, as at Pearl Harbor, surprise may include some measure of genuine novelty introduced by the enemy, and 

some sheer bad luck.”Thomas Schelling,foreword to Roberta Wohlstetter, Pearl Harbor:Warning and Decision (Stanford Univ. Press, 1962), p. viii. 

7. For the Goldwater-Nichols Act, see Pub. L. No. 99-433, 100 Stat. 992 (1986). For a general discussion of the 

act,see Gordon Lederman, Reorganizing the Joint Chiefs of Staff:The Goldwater-Nichols Act of 1986 (Greenwood,1999); 

James Locher, Victory on the Potomac:The Goldwater-Nichols Act Unifies the Pentagon (Texas A&M Univ. Press, 2003). 

8. For a history of the DCI’s authority over the intelligence community, see CIA report, Michael Warner ed., 

Central Intelligence; Origin and Evolution (CIA Center for the Study of Intelligence, 2001). For the Director’s view 

of his community authorities, see DCI directive,“Director of Central Intelligence Directive 1/1:The Authorities 

and Responsibilities of the Director of Central Intelligence as Head of the U.S. Intelligence Community,” Nov. 19, 

1998. 

9.As Norman Augustine, former chairman of Lockheed Martin Corporation, writes regarding power in the 

government,“As in business, cash is king.If you are not in charge of your budget,you are not king.”Norman Augustine, Managing to Survive inWashington:A Beginner’s Guide to High-Level Management in Government (Center for Strategic and International Studies, 2000), p. 20. 

10. For the DCI and the secretary of defense, see 50 U.S.C. § 403-6(a). If the director does not concur with 

the secretary’s choice, then the secretary is required to notify the president of the director’s nonconcurrence. Ibid. 

For the DCI and the attorney general, see 50 U.S.C. § 403-6(b)(3). 

11.The new program would replace the existing National Foreign Intelligence Program. 

12.Some smaller parts of the current intelligence community,such as the State Department’s intelligence bureau 

and the Energy Department’s intelligence entity, should not be funded out of the national intelligence program 

and should be the responsibility of their home departments. 

13.The head of the NCTC should have the rank of a deputy national intelligence director, e.g., Executive 

Level II, but would have a different title. 

14. If the organization of defense intelligence remains as it is now, the appropriate official would be the under 

secretary of defense for intelligence.If defense intelligence is reorganized to elevate the responsibilities of the director of the DIA, then that person might be the appropriate official. 

15. For the information technology architecture, see Ruth David interview (June 10, 2003). For the necessity 

of moving from need-to-know to need-to-share, see James Steinberg testimony, Oct. 14, 2003. The Director still 

has no strategy for removing information-sharing barriers and—more than two years since 9/11—has only 

appointed a working group on the subject. George Tenet prepared statement, Mar. 24, 2004, p. 37. 
NOTES TO CHAPTER 13 567 

16.The intelligence community currently makes information shareable by creating “tearline” reports, with the 

nonshareable information at the top and then, below the “tearline,” the portion that recipients are told they can 

share.This proposal reverses that concept.All reports are created as tearline data, with the shareable information at 

the top and with added details accessible on a system that requires permissions or authentication. 

17.See Markle FoundationTask Force report, Creating aTrusted Information Network for Homeland Security (Markle 

Foundation, 2003);Markle Foundation Task Force report, Protecting America’s Freedom in the Information Age (Markle 

Foundation, 2002) (both online at www.markle.org). 

18. Markle Foundation Task Force report, Creating a Trusted Information Network, p. 12.The pressing need for 

such guidelines was also spotlighted by the Technology and Privacy Advisory Committee appointed by Secretary 

Rumsfeld to advise the Department of Defense on the privacy implications of its Terrorism Information Awareness Program.Technology and Privacy Advisory Committee report, Safeguarding Privacy in the Fight Against Terrorism (2004) (online at www.sainc.com/tapac/TAPAC_Report_Final_5-10-04.pdf). We take no position on the 

particular recommendations offered in that report, but it raises issues that pertain to the government as a whole— 

not just to the Department of Defense. 

19.This change should eliminate the need in the Senate for the current procedure of sequential referral of the 

annual authorization bill for the national foreign intelligence program. In that process, the Senate Armed Services 

Committee reviews the bill passed by the Senate Select Committee on Intelligence before the bill is brought before 

the full Senate for consideration. 

20.This recommendation,and measures to assist the Bureau in developing its intelligence cadre,are included 

in the report accompanying the Commerce,Justice and State Appropriations Act for FiscalYear 2005, passed by the 

House of Representatives on July 7, 2004. H.R. Rep. No. 108-576, 108th Cong., 2d sess. (2004), p. 22. 

21. Letter from Ridge and others to Collins and Levin,Apr. 13, 2004. 

22. For the directorate’s current capability, see Patrick Hughes interview (Apr. 2, 2004).