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Hogan Lovells US LLP 

Columbia Square 

555 Thirteenth Street, NW 

Washington, DC 20004 

T +1 202 637 5600 

F +1 202 637 5910 

www.hoganlovells.com 

September 27, 2010 

BY ELECTRONIC SUBMISSION 

Docket DOT-OST-1998-3304 

Docket Operations Facility 

U.S. Department of Transportation 

West Building Ground Floor, Room W12-140 

1200 New Jersey Avenue, S.E. 

Washington, D.C. 20590 

BY HAND DELIVERY 

Erik Grosof 

Office of Transportation Disaster Assistance 

National Transportation Safety Board 

490 L’Enfant Plaza East, S.W. 

Washington, D.C. 20594 

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents -- 

Submission of Plan for Antonov Company, t/a Antonov Airlines 

Ladies and Gentlemen: 

Pursuant to 49 U.S.C. § 41313, Antonov Company (previously known as Antonov Design Bureau), 

trading as Antonov Airlines (“Antonov”), hereby submits an updated plan to address the needs of 

families of passengers involved in accidents within the United States that involve aircraft under the 

operational control of Antonov (“Plan”). The enclosed Plan reflects the carrier’s new name (Antonov 

Company). No other changes have been made to the content of the Plan last submitted by 

Antonov Design Bureau on November 20, 2006. 

Sincerely, 

Sheryl R. Israel 

Counsel 

sheryl.israel@hoganlovells.com 

D +1 202 637 8898 

Counsel for Antonov Company 

trading as Antonov Airlines 

Enclosure 
Antonov Airlines Family Assistance Plan 

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ANTONOV AIRLINES – ADB 

FAMILY ASSISTANCE PLAN 

SEPTEMBER 2010 

This Family Assistance Plan is submitted in compliance with 49 U.S.C. § 41313. In this plan, 

Antonov Airlines, the Commercial Airline Division of Antonov Company (ADB), uses the 

organized procedures that have been put into place to best meet the needs of customers, 

employees and families affected by an aircraft accident within the United States, as outlined in 

49 U.S.C. § 41313. For purposes of this plan, “passengers” include employees of Antonov 

Airlines and any other persons aboard the aircraft. 

Antonov Airlines’ plan to assist those affected by an aircraft accident within the United States is 

part of a larger organized effort, which includes the National Transportation Safety Board 

(NTSB) and many other government agencies, to provide the highest level of support to 

survivors and family members. 

1. After an aviation disaster involving an Antonov Airlines aircraft, Antonov Airlines will 

publicize, through press releases to the media or other suitable means, a reliable, toll-free 

telephone number, and will provide staff to handle calls from the families of the 

passengers. Antonov Airlines has contracted with Kenyon Worldwide Disaster 

Management to provide services in support of Call Center requirements. 

 

a) Antonov Airlines will immediately notify the Kenyon Call Center when an 

accident has occurred. 

b) The Kenyon Call Center will activate a toll-free telephone number (which has 

been reserved and is ready for activation) that has been designated specifically for 

public inquiries regarding the accident. 

c) Upon activation, the Kenyon Call Center will: 

 1) Advise call center personnel that the toll-free number has been activated and 

 to prepare to begin answering telephone calls. 

 2) Advise Antonov Airlines the toll-free number has been activated and is ready for 

 publication to the media. 

2. Antonov Airlines will notify, in person to the extent practicable, the families of 

passengers involved in an aircraft accident prior to any public notice of the names of the 

passengers, either by utilizing the services of the organization designated for the accident 

under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals. 
Antonov Airlines Family Assistance Plan 

 - 2 - 

 

3. Antonov Airlines will provide notification to the family of a passenger as soon as 

Antonov Airlines has verified that the passenger was aboard the aircraft (whether or not 

the names of all the passengers have been verified). 

4. Antonov Airlines will provide to the director of family support services designated for 

the accident under 49 U.S.C. § 1136(a)(1) and to the organization designated for the 

accident under 49 U.S.C. § 1136(a)(2), immediately upon request, a list (which is based 

on the best available information at the time of the request) of the names of the 

passengers aboard the aircraft (whether or not such names have been verified), and will 

periodically update the list. This list will also be marked “Not for Public Release.” 

5. Antonov Airlines will consult with the family of each passenger regarding the disposition 

of all remains and personal effects of the passenger within the control of Antonov 

Airlines. 

6. If requested by the family of a passenger, Antonov Airlines will return any possession 

(regardless of the condition) of the passenger, within the control of Antonov Airlines, to 

the family unless the possession is needed for the accident investigation or any criminal 

investigation. 

7. Antonov Airlines will retain any unclaimed possession of a passenger, within the control 

of Antonov Airlines, for at least 18 months. 

8. Antonov Airlines will consult with the family of each passenger about construction by 

Antonov Airlines of any monument to the passengers built in the United States, including 

any inscription on the monument. 

9. Antonov Airlines will treat families of non-revenue passengers (and any other victim of 

the accident) the same as families of revenue passengers. 

10. Antonov Airlines will work with any organization designated under 

49 U.S.C. § 1136(a)(2) on an ongoing basis to ensure that families of passengers receive 

an appropriate level of services and assistance following an accident. 

11. Antonov Airlines will provide reasonable compensation to any organization designated 

under 49 U.S.C. § 1136(a)(2) for services and assistance provided by that organization to 

families of passengers involved in an aircraft accident. 

12. Antonov Airlines will assist the family of a passenger involved in an aircraft accident in 

traveling to the location of the accident and provide for the physical care of the family 

while the family is staying at such location. 

13. Antonov Airlines will commit sufficient resources to carry out our Family Assistance 

Plan. 
Antonov Airlines Family Assistance Plan 

 - 3 - 

 

14. Antonov Airlines will provide adequate training to the employees and agents of Antonov 

Airlines to meet the needs of survivors and family members following an accident. 

15. In the event that Antonov Airlines volunteers assistance to United States citizens within 

the United States with respect to an aircraft accident outside the United States involving 

major loss of life, Antonov Airlines will consult with the National Transportation Safety 

Board and the Department of State on the provision of the assistance. 

16. In the event that Antonov Airlines is involved in an accident that results in significant 

damage to a man-made structure or other property on the ground that is not governmentowned, Antonov Airlines will promptly provide notice, in writing, to the extent 

practicable, to the owner of the structure or other property, about liability for any 

property damage and means for obtaining compensation. The written notice shall advise 

an owner to contact the insurer of the property as the authoritative source for information 

about coverage and compensation; to not rely on unofficial information offered by 

Antonov Airlines representatives about compensation by the carrier for accident site 

property damage; and to obtain photographic or other detailed evidence of property 

damage as soon as possible after the accident, consistent with restrictions on access to the 

accident site. 

17. In the case of an accident involving Antonov Airlines concerning which the NTSB 

conducts a public hearing or comparable proceeding at a location greater that 80 miles 

from the accident site, Antonov Airlines will ensure that the proceedings will be available 

simultaneously by electronic means at a location open to the public at both the origin city 

and destination city of the Antonov Airlines flight if that city is located in the United 

States.