80542 Federal Register / Vol. 75, No. 245 / Wednesday, December 22, 2010 / Notices 

Form Total 

respondents Frequency Total responses 

Average time per 

response Estimated total burden 

Collection of birth certificates in the 

NLSY97 Pretest: July–August 2011.

135 Once .................... 135 1.5 minutes ................. 3.4 hours. 

Main NLSY97: September 2011–May 

2012.

7,400 Annually ............... 7,400 65 minutes .................. 8,017 hours. 

Round 15 Validation Interview ........... 147 Annually ............... 147 4 minutes .................... 10 hours. 

Noninterview Respondent Questionnaire.130 Annually ............... 130 10 minutes .................. 22 hours. 

College Transcript Release Form ...... 2,500 Once .................... 2,500 1.5 minutes ................. 62.5 hours. 

TOTALS ...................................... 7,680 .............................. 10,462 ..................................... 8,278 hours. 

The difference between the total number of respondents and the total number of responses reflects the fact that about 2,500 are expected to 

complete the main interview and the college transcript permission form. In addition, about 147 respondents will be interviewed twice, once in the 

main survey and a second time in the 4-minute validation interview. Finally, the 135 pretest respondents expected to provide birth certificates or 

permission forms are included among the 150 respondents expected to complete the Round 15 pretest. 

Total Burden Cost (capital/startup): 

$0. 

Total Burden Cost (operating/ 

maintenance): $0. 

Comments submitted in response to 

this notice will be summarized and/or 

included in the request for Office of 

Management and Budget approval of the 

information collection request; they also 

will become a matter of public record. 

Signed at Washington, DC, this 16th day of 

December 2010. 

Kimberley D. Hill, 

Chief, Division of Management Systems, 

Bureau of Labor Statistics. 

[FR Doc. 2010–32155 Filed 12–21–10; 8:45 am] 

BILLING CODE 4510–24–P 

OFFICE OF MANAGEMENT AND 

BUDGET 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request; Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery 

AGENCY: Office of Management and 

Budget (OMB). 

ACTION: Notice and request for 

comments. 

SUMMARY: As part of a Federal 

Government-wide effort to streamline 

the process to seek feedback from the 

public on service delivery, OMB is 

coordinating the development of the 

following proposed Generic Information 

Collection Request (Generic ICR): 

‘‘Generic Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery’’ for approval under the 

Paperwork Reduction Act (PRA) (44 

U.S.C. 3501 et. seq.). This notice 

announces that agencies intend to 

submit this collection to OMB for 

approval and solicits comments on 

specific aspects for the proposed 

information collection, 

A copy of the draft supporting 

statement is available at http:// 

www.regulations.gov, (see Docket ID 

OMB–2010–0021). Following review 

and disposition of public comments on 

this joint 60-day notice, each Agency 

will submit its own Generic ICR to OMB 

for review and will issue its own 30-day 

notice to solicit additional public 

comments. 

DATES: Consideration will be given to all 

comments received by February 22, 

2011. 

ADDRESSES: Submit comments by one of 

the following methods: 

• Web site: www.regulations.gov. 

Direct comments to Docket ID OMB– 

2010–0021. 

• E-mail: ServiceDeliveryComments

@omb.eop.gov. 

• Fax: (202) 395–7245. 

Comments submitted in response to 

this notice may be made available to the 

public through relevant Web sites. For 

this reason, please do not include in 

your comments information of a 

confidential nature, such as sensitive 

personal information or proprietary 

information. If you send an e-mail 

comment, your e-mail address will be 

automatically captured and included as 

part of the comment that is placed in the 

public docket and made available on the 

Internet. Please note that responses to 

this public comment request containing 

any routine notice about the 

confidentiality of the communication 

will be treated as public comments that 

may be made available to the public 

notwithstanding the inclusion of the 

routine notice. 

FOR FURTHER INFORMATION CONTACT: 

ServiceDelivery

Comments@omb.eop.gov. 

SUPPLEMENTARY INFORMATION: 

Title: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery. 

Abstract: The proposed information 

collection activity provides a means to 

garner qualitative customer and 

stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. The 

following agencies are planning to 

submit this collection to OMB for 

approval: Department of Agriculture, 

Department of Commerce, Department 

of Defense, Department of Education, 

Department of Energy, Department of 

Health and Human Services, 

Department of Homeland Security 

Department of Housing and Urban 

Development, Department of the 

Interior, Department of Justice, 

Department of Labor Department of 

State, Department of Transportation, 

Department of the Treasury Department 

of Veterans Affairs, Environmental 

Protection Agency, National 

Aeronautics and Space Administration, 

Social Security Administration, 

Administrative Conference of the 

United States, Consumer Product Safety 

Commission, Corporation for National 

and Community Service, Equal 

Employment Opportunity Commission, 

Export-Import Bank of the United 

States, Federal Communications 

Commission, Federal Deposit Insurance 

Corporation, Federal Energy Regulatory 

Commission, Federal Trade 

Commission, Institute of Museum and 

Library Services, Merit Systems 

Protection Board, National Credit Union 

Administration, National Endowment 

for the Arts, National Endowment for 

the Humanities, Office of the 

Comptroller of the Currency, Overseas 

Private Investment Corporation, Peace 

Corps, Pension Benefit Guaranty 

Corporation, Railroad Retirement Board, 

Securities and Exchange Commission, 

Surface Transportation Board, 

Tennessee Valley Authority, U.S. 

Election Assistance Commission, U.S. 

International Trade Commission, and 

U.S. Access Board. 

By qualitative feedback we mean 

information that provides useful 


srobinson on DSKHWCL6B1PROD with NOTICES
Federal Register / Vol. 75, No. 245 / Wednesday, December 22, 2010 / Notices 80543 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

This feedback will provide insights into 

customer or stakeholder perceptions, 

experiences and expectations, provide 

an early warning of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

The solicitation of feedback will target 

areas such as: timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the Agency’s services 

will be unavailable. 

The Agency will only submit a 

collection for approval under this 

generic clearance if it meets the 

following conditions: 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours, total number of 

respondents, or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used only internally for general 

service improvement and program 

management purposes and is not 

intended for release outside of the 

agency (if released, the agency must 

indicate the qualitative nature of the 

information); 

• Information gathered will not be 

used for the purpose of substantially 

informing influential policy decisions; 

and 

• Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically reliable results or used 

as though the results are generalizable to 

the population of study. 

Feedback collected under this generic 

clearance provides useful information, 

but it does not yield data that can be 

generalized to the overall population. 

This type of generic clearance for 

qualitative information will not be used 

for quantitative information collections 

that are designed to yield reliably 

actionable results, such as monitoring 

trends over time or documenting 

program performance. Such data uses 

require more rigorous designs that 

address: the target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

As a general matter, information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: New collection of 

information. 

Type of Review: New Collection. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this generic 

clearance. This estimate based on a 

review of past behavior of the 

participating agencies and by several 

individual agencies’ estimates for this 

ICR. In recognition that individual 

agencies will differ in how often they 

use this generic clearance, this burden 

estimate assumes that ten agencies 

would be the heaviest users and account 

for approximately ten times as great a 

burden as the other agencies combined. 

Agencies will provide more refined 

individual estimates of burden in their 

subsequent notices. 

Average Expected Annual Number of 

activities: 25,000. 

Average number of Respondents per 

Activity: 200. 

Annual responses: 5,000,000. 

Frequency of Response: Once per 

request. 

Average minutes per response: 30. 

Burden hours: 2,500,000. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection 

Regulations.gov. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Shelley Metzenbaum, 

Associate Director for Performance and 

Personnel Management. 

[FR Doc. 2010–32084 Filed 12–21–10; 8:45 am] 

BILLING CODE P 


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