866-255-0654 

International: 512-416-7750

866-255-0654

International: 512-416-7750

Where do I transmit 

e-file returns?

Processing for 1040 e-file in 2007 — Tax Year 2006

If Fed/State or Stateonly return and the State 

Return included is for the 

following state;

-orIf Online Federal return 

only and the taxpayer’s 

address on their Federal 

return is in the following 

state:

Return 

Processing 

Center and 

Site 

Designator

Error 

Resolution 

System

Correspondence

e-help 

Desk 1-866-

255-0654

Send 

Form(s)

8453/

8453-OL 

to:

Connecticut, Delaware, 

District of Columbia, 

Maine, Maryland,

Massachusetts, New 

Hampshire, New Jersey, 

New York, Pennsylvania, 

Rhode Island, Vermont, 

Virginia, APO/FPO New 

York

C – Andover

efileA.ems.irs.

gov

Andover Andover

North Dakota, South 

Dakota, Colorado, New 

Mexico, Texas, Nebraska, 

Oklahoma, Iowa, 

Arkansas, Louisiana, 

Mississippi, Alabama

E – Austin

efileA.ems.irs.

gov

Austin Austin

Illinois, Minnesota,

Wisconsin, Michigan, 

Indiana, Ohio, West 

Virginia, Missouri, 

Kansas

F – Kansas City

efileB.ems.irs.

gov

Kansas City Andover

Florida, Tennessee, 

Kentucky, North Carolina, 

South Carolina, Georgia, 

APO/FPO Miami

Foreign and U.S. 

Possession addresses, 

returns containing U.S. 

Possession forms, Forms 

2555/2555-EZ, Forms 

8833, Forms 8854 or 

Forms 8891

G – Philadelphia

efileA.ems.irs.

gov

Kansas City Austin

California, Alaska, Arizona, 

Hawaii, Idaho, Montana, 

Nevada, Oregon, Utah, 

Washington, Wyoming

APO/FPO San Francisco

H – Fresno

efileB.ems.irs.

gov

Fresno Austin

Fed/State Participants are bolded. 

How can e-help

assist me?

 e-help provides IRS electronic product users 

with:

● One-stop resolution

 ● Consistency in responses and procedures

 ● e-case tracking numbers for fast reference 

to historical customer data. 

Coming Fall 2006

New e-help Hours

of Operation

Monday through Friday 

6:30 am - 6:00 pm CT

Expanded Service 

January 12, 2007 - April 21, 2007

Monday through Friday

6:30 am - 10:00 pm CT

Saturday

6:30 am - 4:00 pm CT

Publication 4349 (Rev. 6-2006)

Catalog Number 38630K

e-help: A help desk for IRS 

electronic product 

users.
What is e-help?

e-help is a full service support network 

skilled in providing technical assistance to 

IRS electronic product users. e-help does not 

answer account-specific questions.

Who can use e-help?

e-help support is available to the following 

IRS electronic product users: 

 • Certified Public Accountants

 • Electronic Return Originators

 • Enrolled Agents

 • e-services Users

 • Financial Institutions

 • Intermediate Service Providers

 • Reporting Agents

 • Software Developers

 • Transmitters

 e-help does not answer account specific 

questions.

What’s new with e-help?

e-help Telephone Menu Changes. In 

September 2006, the e-help Desk telephone 

menu system will be updated. Listen closely, 

as the menus will change.

Who must e-file Returns?

• For tax year 2006 returns that are due in 2007:

 Corporations and tax-exempt organizations 

with total assets of $10 million or more 

must file Forms 990, 1120 and 1120S 

electronically.

 Private foundations and charitable trusts, 

regardless of their asset size, must file Form 

990PF electonically.

Note: The electronic filing requirements only apply to 

entities that file at least 250 returns, including 

income tax, excise tax, employment tax, and 

information returns during a calendar year.

Electronic IRS is the centralized source for 

finding all electronic services available on irs.gov.

What products does 

e-help support?

e-file is an electronic submission of customer 

return data.

● Individual e-file assists customers with transmitting and filing 

any of the Form 1040 family of returns and associated forms 

and schedules. Also provides support for the processing of 

electronic payments attached to the return.

● Business e-file assists customers with transmitting and filing 

Forms 94X family, 1041 and 1065.

● Modernized e-file (MeF) assists customers with transmitting 

and filing Forms 1120, 1120S, 1120POL, 990, 990PF, 990EZ, 

8868 and 7004. 

● Acceptance Testing validates and tests software from tax 

practitioners to ensure valid return information can be 

formatted and transmitted (i.e., Acceptance Testing System 

(ATS) for MeF, Participants Acceptance Testing System 

(PATS) for individual returns, and Business Acceptance 

Testing System (BATS) for business returns). 

Electronic Federal Tax Payment System 

(EFTPS) is a free service offered by the U.S. 

Department of the Treasury to help business and 

individual taxpayers conveniently pay all federal 

taxes electronically.

e-services a suite of web-based products that 

allows users to conduct tax account-related 

activities on behalf of the taxpayer.

● Registration allows users to create an online account, which is 

the first step in gaining access to IRS electronic products.

● Online e-file Application enables users to apply for 

participation in the IRS e-file program.

● TIN Matching enables users to electronically match a 

Taxpayer Identification Number (TIN) with a taxpayer name.

● PTIN Application enables a preparer to apply for, receive, 

or lookup a forgotten Preparer Identification Number (PTIN) 

online.

● Disclosure Authorization allows users to electronically 

file Form 2848, Power of Attorney and Declaration of 

Representative, or Form 8821, Taxpayer Information 

Authorization.

● Electronic Account Resolution enables users to make 

inquiries regarding a taxpayer’s account.

● Transcript Delivery Service allows users to electronically 

request and receive tax-related information and forms.

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For additional information, 

visit the IRS website at www.irs.gov.