THE NEEDS OF PEOPLE WITH PSYCHIATRIC DISABILITIES

DURING AND AFTER HURRICANES KATRINA AND RITA: 

POSITION PAPER AND RECOMMENDATIONS 

National Council on Disability 

1331 F Street, NW, Suite 850 

Washington, DC 20004 

202-272-2004 Voice 

202-272-2074 TTY 

202-272-2022 Fax 

Lex Frieden, Chairperson 

July 7, 2006 
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CONTENTS

EXECUTIVE SUMMARY ............................................................................................................ 3

I. INTRODUCTION .................................................................................................................. 7

II. THE PRE-HURRICANE PSYCHIATRIC DISABILITY POPULATION IN THE GULF 

COAST REGION ........................................................................................................................... 9

III. MAJOR FINDINGS AND RECOMMENDATIONS.......................................................... 10 

A. In Violation of Federal Policy and Law, People with Psychiatric Disabilities were 

Discriminated Against During Evacuation, Rescue and Relief Phases. ................................... 11 

B. Mismanaged Evacuations Resulted in the Loss, Mistreatment, and Inappropriate 

Institutionalization of People with Psychiatric Disabilities...................................................... 15 

C. People with Psychiatric Disabilities Were Not Included in Disaster Planning or Relief and 

Recovery Efforts ....................................................................................................................... 20 

D. Disaster Management Efforts Often Failed Because No Individual or Office Had 

Responsibility, Accountability, and Authority for Disability Related Issues........................... 22 

E. Disaster Plans Were Shortsighted and Relief and Recovery Services Were Terminated 

Prematurely............................................................................................................................... 23

IV. RECOMMENDATIONS FOR SPECIFIC BRANCHES OF GOVERNMENT AND FOR 

THE AMERICAN RED CROSS.................................................................................................. 24 

A. The United States Congress.............................................................................................. 24 

B. The Executive Branch of the United States ...................................................................... 26 

C. The Legislative Branch of State Governments ................................................................. 28 

D. The Executive Branch of State Governments................................................................... 28 

E. The American Red Cross.................................................................................................. 29

V. CONCLUSION..................................................................................................................... 29 
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EXECUTIVE SUMMARY 

In Fall of 2005, the destructive forces of Hurricanes Katrina and Rita wreaked an emotional as 

well as a physical toll on residents of the Gulf Coast region. Millions of Americans from across 

the country reached out to hurricane survivors, opening their homes and their hearts. 

Government employees at local, state and federal levels worked long and hard to help evacuate 

and rescue people in the Gulf Coast. Many of these people are still in the Gulf Coast helping to 

rebuild communities. In the months since the hurricanes devastated the Gulf Coast, media 

coverage of the hurricane survivors has waned. However, for hurricane survivors with 

psychiatric disabilities, the hurricanes’ destruction resulted in “trauma that didn’t last 24 hours, 

then go away. ... It goes on and on.” Some of these challenges were unavoidable. As one 

government official said, “No one ever planned for ‘what happens when your social service 

infrastructure is completely wiped out.’” Nonetheless, many of the problems could have been 

avoided with proper planning. As NCD predicted in its April 2005 report, Saving Lives: 

Including People with Disabilities in Disaster Planning, “[i]f planning does not embrace the 

value that everyone should survive, they will not.” As a result of its research, NCD found that 

much pre-Katrina disaster planning did not contemplate the needs of people with psychiatric 

disabilities, and as a result, many people died or unnecessarily suffered severely traumatic 

experiences. This paper includes the following major findings and recommendations, as well as 

various specific recommendations for emergency management officials and policymakers at the 

local, state and federal levels. 

Major Findings

• In Violation of Federal Policy and Law, People with Psychiatric Disabilities were 

Discriminated Against During Evacuation, Rescue, and Relief Phases 

First responders and emergency managers such as shelter operators often violated the civil 

rights requirements of the Americans with Disabilities Act and Section 504 of the 

Rehabilitation Act. As a result, people with disabilities did not have access to critical services 

and relief. Some of the most common forms of discrimination included: People with 

disabilities were segregated from the general population in some shelters while other shelter 

simply refused to let them enter. People with psychiatric disabilities were denied access to 

housing and other services because of erroneous fears and stereotypes of people with 

psychiatric disabilities. 
4

• Mismanaged Evacuations Resulted in the Loss, Mistreatment, and Inappropriate 

Institutionalization of People with Psychiatric Disabilities 

Disaster response plans often did not include protocols to evacuate people with psychiatric 

disabilities. During evacuations, emergency officials physically lost residents of group homes 

and psychiatric facilities many of who are still missing. Others have not or cannot return 

home because essential supports have not been restored or because the cost of living has 

increased too much. When people with psychiatric disabilities arrived at evacuation locations 

– ranging from state parks to churches – those locations often were not prepared to meet the 

medical and mental health needs of the evacuees with psychiatric disabilities. Many people 

with psychiatric disabilities never made it to evacuation shelters because they were 

inappropriately and involuntarily institutionalized. Some of these people still have not been 

discharged, despite evaluations that indicate they should be. 

• People with Psychiatric Disabilities Were Not Included in Disaster Planning or Relief 

and Recovery Efforts 

Most emergency plans were not developed with the inclusion of people with disabilities, 

psychiatric or otherwise. As a result, emergency planners could not anticipate the many 

special needs required by evacuees with disabilities. Houston was an exception to that 

general rule, where people with disabilities were significantly involved with a local 

emergency response coalition. 

People with psychiatric disabilities were not included in relief and recovery efforts. For 

example, there have been many calls for greater screening, diagnostic and professional 

treatment capacity after natural disasters. However, professional treatment after a disaster 

should be augmented by peer support from clients of the mental health system. The 

Substance Abuse and Mental Health Services Administration (SAMHSA) provided some 

funding for peer support training. 

People with psychiatric disabilities were not included in the development of plans to 

evacuate citizens using police assistance. Uniformed police officers often were not trained to 

work with people with psychiatric disabilities, and as a result, many evacuees with 

psychiatric disabilities had negative evacuation experiences with the police. 

• Disaster Management Efforts Often Failed Because No Individual or Office Had 

Responsibility, Accountability, and Authority for Disability Related Issues 

As in previous disasters, there was a lack of coordination and communication, not only 

between levels of government, or between different agencies at the same level of 

government, but between people at different levels in the same agency. One disability 

advocate recalled, “When I asked [who had ownership of disability issues] in the state I was 

assessing, no one raised their hand. I asked five different logistical places, and no one 

claimed ownership of disability-related issues for the state... anything coordinated out to the 

state levels was fragmented, not standardized, not coordinated across the board.”
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• Disaster Plans Were Shortsighted and Relief Services Were Terminated Prematurely 

Accumulated experience from other highly traumatic events – such as September 11th and the 

Oklahoma City bombing – indicates that suffering and symptoms related to traumatic events 

often emerge years later. Just as policymakers should make long-term plans for disaster 

survivors’ physical needs, such as housing and employment, policymakers also should plan 

for long-term psychiatric needs. However, many relief services have been prematurely 

terminated. For example, the Federal Emergency Management Agency’s (FEMA) “longterm” crisis counseling programs expire after nine months; however, mental health experts 

predict major eruptions of post-traumatic stress disorder on the one-year anniversary of the 

disaster.

Major Recommendations

• Nondiscrimination in the Administration of Emergency Services 

The federal National Response Plan and state and local emergency plans should require that 

services and shelters be accessible to people with disabilities, including people with 

psychiatric disabilities (who live independently or in congregate living situations such as 

hospitals, group homes, or assisted living), in compliance with the Americans with 

Disabilities Act and Section 504 of the Rehabilitation Act. State plans should be reviewed by 

independent disability experts familiar with that state. 

• Plans for the Evacuation of People with Psychiatric Disabilities 

Evacuation planners should have a plan that (a) tracks the transfer of residents of group 

homes and psychiatric facilities; (b) maintains contact between people with psychiatric 

disabilities and their family members and caretakers; (c) helps facilitate the return of 

evacuees to their homes; (d) ensures that sites that receive evacuees are equipped to meet the 

needs of people with psychiatric disabilities; and (e) prevents the inappropriate 

institutionalization of evacuees with psychiatric disabilities. 

• Inclusion of People with Psychiatric Disabilities in Emergency Planning 

People with psychiatric disabilities must be involved at every stage of disaster and 

evacuation planning and with the administration of relief and recovery efforts. Communities 

should develop interagency, multi-level disaster planning coalitions that include people with 

disabilities, similar to the coalition developed in Houston. 

• Person or Office Responsible for Disability Issues During Disasters 

A single person or office must be responsible, accountable and able to make decisions related 

to disability issues. This person or office would be responsible for training first responders 

and organizing disability-specific evacuation, relief and recovery efforts. This person or 

office would also serve as a communication link between people with disabilities and the 

respective local, state or federal government. 
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• Disaster Relief Should Continue for at least Two Years After the Disaster 

Relief and recovery efforts should continue for at least two years from the date of the 

disaster, including Medicaid waivers, HUD housing waivers, and FEMA housing for people 

with disabilities. Disasters often result in long-term psychiatric consequences for people, and 

in some cases, the traumatic impact of the disaster does not manifest itself until many months 

or years later. Additionally, the social service infrastructure in some locations was utterly 

wiped out. Emergency planners should ensure treatment continuity by planning for relief 

services to be available for at least two years after the disaster. 

Many of these findings and recommendations align with NCD’s 2005 report, Saving Lives: 

Including People with Disabilities in Disaster Planning, available on the web at 

http://www.ncd.gov/newsroom/publications/2005/saving_lives.htm. NCD encourages 

policymakers, emergency planners and people with disabilities to carefully review that report. 

NCD stands ready to provide guidance to those who are ready to make their emergency plans 

and services more accessible to people with disabilities. As emergency managers and 

policymakers create plans that seek to ensure that all people, regardless of disability, survive 

catastrophes such as Hurricanes Katrina and Rita, we will incorporate the principles of inclusion 

and nondiscrimination into our national consciousness. 
7

I. INTRODUCTION 

Hurricanes Katrina and Rita devastated the lives of many people who lived on the Gulf 

Coast. Graphic video footage and news reporting have produced a vivid image of the physical 

toll of the devastation on homes, businesses and human lives. The media also showed how 

millions of Americans from across the country reached out to hurricane survivors, opening their 

homes and their hearts. Government employees at local, state and federal levels worked long 

and hard to help evacuate and rescue people in the Gulf Coast. Many of these people are still in 

the Gulf Coast helping to rebuild communities. In the months since the hurricanes devastated the 

Gulf Coast, media coverage of the hurricane survivors has waned. Yet the hurricanes’ destructive 

forces wreaked an unrelenting emotional toll on residents of the Gulf Coast region. For hurricane 

survivors, the hurricanes’ destruction resulted in “trauma that didn’t last 24 hours, then go 

away... It goes on and on,” according to Dr. Crapanzano, the Louisiana medical director for the 

Office of Mental Health.1

 As the new hurricane season approaches, it is likely that similar mental 

health issues will surface and existing mental health problems may be exacerbated. In 

preparation for future hurricane seasons and other disasters, policymakers and consumers of 

mental health services must learn from the successes and failures of the emergency management 

during Hurricanes Katrina and Rita. The National Council on Disability (NCD) is the federal 

agency charged with providing advice to Congress and the President on improving the lives of 

people with disabilities. In this paper, NCD addresses the impact of Hurricanes Katrina and Rita 

on people who were already struggling emotionally before the hurricanes hit and on people who 

developed psychiatric disabilities as a result of the hurricanes’ devastation. This paper also 

provides recommendations to improve the provision of mental health services during and after a 

disaster. 

People with psychiatric disabilities were discriminated against in their access to disaster relief 

during and after the hurricanes. For example, according to some Katrina survivors with 

psychiatric disabilities, the Federal Emergency Management Agency (FEMA) excluded them 

from its trailers because of concerns that the individuals’ psychiatric disabilities made them 

dangerous, despite assurances from mental health professionals that the individuals were not 

dangerous.2

 FEMA gave rental assistance to individual families, but turned down requests to 
8

reimburse church groups that provided housing to former residents and staff of group homes for 

people with psychiatric disabilities.3 The American Red Cross barred sign language interpreters 

for people who are deaf, and shelter officials also turned away disability protection and advocacy 

groups in some shelters in Louisiana, Mississippi and Texas.4 According to one Texas mental 

health official, “[w]e were presented with many barriers by the American Red Cross, who would 

not let our outreach and peer support folks into the shelters.”5

 Some American Red Cross shelters 

excluded or evicted people with psychiatric disabilities, and other shelters refused to allow 

people with psychiatric disabilities to reenter the shelters after leaving for medical appointments. 

Some people with psychiatric disabilities were transferred to other states, where they lacked 

support systems and were separated from family members; these same people were 

inappropriately institutionalized, and some were discharged but lacked transportation to return 

home and became homeless in a strange city. Disaster relief services were inaccessible to people 

with disabilities, because emergency managers failed to include people with disabilities in the 

planning process. For people with psychiatric disabilities, the consequences were devastating, 

and sometimes deadly. 

Although national media attention on the Gulf Coast reconstruction efforts has waned, the 

problems for people with disabilities persist. For example, many mental health clients still do not 

have access to critical medication.6

 Since Katrina, all of the mental health facilities in New 

Orleans have closed down and only two hospitals remain but they only accept insured patients.7

In Alabama, FEMA evicted a New Orleans woman with severe emotional and medical 

disabilities from her temporary housing; she died a few days later.8

 Due to the lack of mental 

health facilities and personnel (only eleven percent of New Orleans psychiatrists remain in the 

city), untrained and ill-equipped police officers have become the city’s first responders to 

residents with emotional needs.9

 A New Orleans police official called the situation “a lose-lose 

for everybody.”10 

Many current Gulf Coast mental health clients developed psychiatric disabilities as a 

consequence of the devastation and mismanaged relief efforts. Many Gulf Coast residents have 

developed post-traumatic stress disorder and depression.11 Officials believe that the problem is 

likely to worsen, because post-traumatic stress disorder often takes months or years to emerge.12

The New Orleans police department reported that in the months following Katrina, the city’s 
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suicide rate was nine times the national average. As the first anniversary of Hurricanes Katrina 

and Rita approaches, it is likely that hurricane survivors and first responders will experience 

increased anxiety levels, trauma, grief, and post-traumatic stress disorder. 

 

Scattered amidst the devastation are shining stories of heroism, resilience, and care which 

provide valuable lessons for future disaster relief and recovery efforts. There were individual 

heroes, such as first responders and caregivers who stayed with their clients, and groups of 

heroes, including neighbors and churches in local communities who organized spontaneously to 

help the displaced people who poured into their towns. Additionally, people with psychiatric 

disabilities banded together to support each other and provide help to others. From these 

inspiring stories, NCD has learned that ongoing, permanent, local plans and programs are 

essential to effective disaster relief and recovery. These stories also underscore the need to 

involve people with psychiatric disabilities in developing plans and programs for disaster relief 

and recovery. 

II. THE PRE-HURRICANE PSYCHIATRIC DISABILITY POPULATION IN THE 

GULF COAST REGION 

People who had psychiatric disabilities prior to Hurricanes Katrina and Rita were not a niche 

population in the hurricane-hit regions. Less than three months before hurricane Katrina, the 

Report on the State of the Mental Health Delivery System in Louisiana identified one in five 

individuals in Louisiana as experiencing a “diagnosable mental disorder” in any given year—

650,000 adults and 245,000 children.13 In 2004, Louisiana admitted 4,550 people to stateoperated acute psychiatric units.14 According to the 2000 Census, 23.2 percent of New Orleans 

residents had some type of physical or mental disability.15 Almost 65,000 people in the greater 

New Orleans metropolitan area were identified as having a “mental disability.16 Most people 

served by the Louisiana mental health system who were affected by the hurricanes were poor 

people from diverse cultural groups, predominantly African-American. In Alabama, the 

Department of Mental Health and Mental Retardation served 102,000 people prior to the 

hurricane, including residents of a small psychiatric institution and a large community mental 

health center in Mobile who were evacuated. Census data for one hard-hit Mississippi county 

identified 27.2 percent of the population as “disabled.”17 Hurricanes Katrina and Rita 

significantly added to the population of people with psychiatric disabilities in the Gulf Coast 
10

region, including first responders. There will be an increased demand for mental health services 

in the upcoming hurricane season. 

People who are dependent on public mental health system services, many of which have been 

certified as having disabilities by the Supplemental Security Income (SSI) and Social Security 

Disability Insurance (SSDI) programs, often have been ignored in articles, reports and surveys 

that might be expected to include them. Articles about mental health issues as a result of the 

hurricanes tend to focus on people with no prior psychiatric history whose reaction to the 

disasters has been manifested by withdrawal, nightmares, and suicide. Reports about evacuation 

and disaster planning for people with special needs have focused on the elderly, nursing home 

populations, general hospital patients, and people with physical disabilities.18 Additionally, 

researchers have not yet thoroughly examined the effects of the hurricane on children previously 

diagnosed with mental illnesses and emotional or psychiatric disabilities; rather, most reports 

have focused on the psychiatric toll of the hurricanes on children who did not previously have 

psychiatric disabilities. As we prepare and set policy for future disasters, it is important to 

remember and plan for the population of people who developed psychiatric disabilities during 

and after Katrina, but we must not overlook challenges faced by hurricane survivors with preexisting psychiatric disabilities. 

Some people with psychiatric disabilities reacted with resilience and were a support to other 

evacuees even when their own homes were lost; others endured major psychiatric crises when 

faced with the loss of everything that had anchored them to a precarious existence, including 

(most importantly) the people they knew and trusted. The relief and rescue systems that were set 

up by federal and state governments and the American Red Cross were not designed to 

adequately serve people with pre-existing psychiatric disabilities. Fortunately, in at least some 

instances, neighbors, strangers, churches and small community groups stepped in to fill the 

rescue and relief vacuum left by government agencies. 

III. MAJOR FINDINGS AND RECOMMENDATIONS 

In the chaos and urgency caused by the hurricanes, it was difficult to keep track of people with 

psychiatric disabilities. Many clients of the mental health system and people who lived in group 
11

homes still have not been found. Government entities (such as the National Council on Disability 

and the Interagency Coordinating Council on Emergency Preparedness and Individuals with 

Disabilities) as well as private non-governmental organizations confirmed first-hand accounts of 

communication breakdowns, loss of housing and possessions, crowded shelters, forced resettling 

from one evacuation center to another, and discrimination. Hurricane evacuees and advocacy 

groups on the ground in New Orleans raised important issues with broad social policy 

implications regarding planning, evacuation, housing and medication. This section provides 

principles and policy guidance for emergency planners and decision makers. Also included are 

concrete examples of the application of these policy recommendations in specific circumstances. 

The law requires many of these policy recommendations – the Americans with Disabilities Act 

and Section 504 of the Rehabilitation Act. 

A. In Violation of Federal Policy and Law, People with Psychiatric Disabilities were 

Discriminated Against During Evacuation, Rescue and Relief Phases. 

Recommendation: The federal National Response Plan and state and local emergency plans 

should require that services and shelters are accessible to people with disabilities, including 

people with psychiatric disabilities (who live independently or in congregate living situations 

such as hospitals, group homes or assisted living), in compliance with the Americans with 

Disabilities Act and Section 504 of the Rehabilitation Act. Independent disability experts 

familiar with the state should review state plans. 

The principles of nondiscrimination codified in law and federal policy should provide the 

framework for emergency planning and response for people with disabilities. Discriminatory 

planning and implementation can have deadly consequences for people with disabilities. When it 

came to planning for and providing services in a nondiscriminatory fashion to evacuees, “people 

with disabilities were footnotes.”19 For example, evacuees in American Red Cross shelters 

reported that essential medical services were positioned on upper floors of shelters and there was 

no elevator access. Following the principles embodied in these laws and other federal policies 

when planning for disaster relief and implementation is not only required, but it is also good 

policy. 

1. Discrimination During Evacuation 
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People with disabilities were discriminated against during evacuation efforts. Some people with 

psychiatric disabilities had difficulty comprehending the evacuation messages and other essential 

communications and some were treated roughly because they could not follow the instructions. 

Marcie Roth of the National Spinal Cord Injury Association provided Congress with other 

examples of discrimination when she testified on the loss of human life due to the failure of 

paratransit services during the crisis.20 

2. Discrimination in Emergency Shelters 

People with psychiatric disabilities were often discriminated against within the emergency 

shelters. There is broad consensus among people with disabilities, advocates, professionals, first 

responders, and service providers that people with psychiatric disabilities encountered enormous 

problems with general shelters, especially those run by the American Red Cross. As one 

advocate reported: “calls to our [Alabama] State Governor’s Office on Disability reported about 

how people with psychiatric disabilities were not well served in shelters.”21 Shelters were 

crowded, noisy, chaotic, confusing, and sometimes violent, all inadequate circumstances for a 

person with psychosis, anxiety, or depression. Many smoking-dependent people with psychiatric 

disabilities were not allowed to reenter shelters when they left to smoke. Many ended up living 

right outside the shelters, and services were not provided to people living outside the shelters. 

Some shelters “dumped” difficult evacuees by sending them to jails, emergency rooms, nursing 

homes, or mental institutions.22 In other shelters, people with psychiatric disabilities huddled in 

corners behind physical barriers segregating them from the general population.23 

Some areas established segregated “special needs” shelters to accommodate people with 

disabilities. At their peak, special needs shelters served about 9,600 people.24 Some of these 

special needs shelters served a useful function: they provided a central location for people with 

disabilities to have access to vital emergency services for people with disabilities. The special 

needs shelters received some evacuees with psychiatric disabilities who likely would have been 

shunted into institutions had the special needs shelters not existed. However, most special needs 

shelters were established specifically for people with medical and physical disabilities, not for 

people with psychiatric disabilities. As a result, when general shelters referred people with 

psychiatric disabilities to special needs shelters, those shelters did not have the necessary 
13

services to support them. In Texas, special needs shelter operators tried to get evacuees with 

psychiatric disabilities admitted to inpatient psychiatric beds because they felt the people with 

psychiatric disabilities “did not blend in well.”25 

Sometimes, the mere existence of special needs shelters served as an excuse to discriminate 

against people with disabilities who sought access to general shelters. The American Red Cross 

adopted a policy of rejecting people with obvious disabilities. Because of this policy, American 

Red Cross personnel sometimes referred people with disabilities to special needs shelters but 

other times, rejecting access to a shelter resulted in evacuees with disabilities living in the streets. 

People with disabilities who are able to live independently in their communities should not be 

segregated during an emergency. Rather, general shelters should adhere to federal policies and 

laws that prohibit discrimination based on disability, and require accommodations for people 

with disabilities to enjoy equal access to the life-saving services provided in general shelters. 

3. Discrimination in the Administration of Relief Services 

The federal Interagency Coordinating Council on Emergency Preparedness and Individuals with 

Disabilities (ICC) recommended that Homeland Security funding be used to ensure that all 

aspects of emergency preparedness, response, and recovery promote the full integration of 

people with disabilities.26 Despite this nondiscrimination policy recommendation, Homeland 

Security funds still paid for inaccessible emergency services. For example, many people with 

psychiatric disabilities could not navigate FEMA relief and housing applications without 

assistance. Advocates who could have assisted with the applications were denied access to some 

shelters in Louisiana and Texas (in Mississippi, local American Red Cross volunteers contacted 

advocates to help fill out the applications). According to “Jenny,” a hurricane survivor and 

mental health consumer, she was wrongfully denied FEMA housing because FEMA was 

concerned with her psychiatric disabilities. As a result, Jenny spent months in an institution, 

despite evaluations by mental health professionals who concluded that she was perfectly able to 

live in FEMA housing.27 FEMA’s decision also conflicted with the nondiscrimination policy 

articulated in the President’s New Freedom Initiative, which promises to “break down barriers to 

equality” facing people with disabilities.28
14

Another example of discrimination was FEMA’s refusal to reimburse crisis counseling costs for 

many people with pre-existing psychiatric disabilities because FEMA officials said that they 

consider the treatment to be “continuing” mental health treatment.29 FEMA representatives also 

reportedly told people from group homes that they were ineligible for reimbursement for shelter, 

temporary housing, or other kinds of services. “Group homes and other entities had problems at 

first getting the feds to understand their issues and eligibility.”30 Individuals with psychiatric 

disabilities who had lived independently before the hurricanes hit were deemed ineligible for 

housing assistance (such as trailers) because untrained FEMA employees made uninformed 

assessments of their disabilities. FEMA reportedly deemed one woman ineligible for housing 

because, after living through the terror of post-Katrina chaos, she slept with a knife under her 

pillow for protection. In New Orleans, emergency departments were turning away people with 

psychiatric disabilities as late as May 2006 and there were no services to which they could be 

referred.31

Policymakers and emergency planners must incorporate the Americans with Disabilities Act 

(ADA) and Section 504 of the Rehabilitation Act into their planning in order to provide 

nondiscriminatory relief services. Disparate treatment of people with psychiatric disabilities is 

discriminatory, unlawful, and hurtful. The ADA and Section 504 provide that when a public 

entity or an entity receiving federal funds provides services, including disaster services, people 

with disabilities should not be excluded from those services on the basis of their disabilities, as 

happened to some people with psychiatric disabilities. These laws require that providers of 

public services make reasonable accommodations to their facilities or services when necessary, 

unless those modifications would “fundamentally alter” the disaster relief program at issue. 

Finally, these laws permit the provision of different or separate aids, benefits, and services, if 

that is what is necessary to provide individuals with disabilities with services that are as effective 

as those received by people without disabilities. However, an individual with a disability cannot 

be forced to accept those separate services. 

The ADA and Section 504 apply to every vital aspect of disaster relief, including evacuation 

plans, emergency communication, transportation, medical care, shelters, temporary housing and 

recovery efforts. Daniel Sutherland, head of the Office of Civil Rights and Civil Liberties for the 

Department of Homeland Security, stated that “[i]t is a violation of basic principles of human 
15

freedom for people who want to live on their own, independently, to be forced to live in 

institutional settings.”32 Disaster relief is not an exception to this rule. Policymakers should 

remedy the lack of adequate funding streams, fiscal incentives, and rigorous enforcement of 

federal legal requirements that are necessary to provide nondiscriminatory disaster services. 

B. Mismanaged Evacuations Resulted in the Loss, Mistreatment, and Inappropriate 

Institutionalization of People with Psychiatric Disabilities 

Recommendation: Evacuation planners should have a plan that (a) tracks the transfer of 

residents of group homes and psychiatric facilities, (b) maintains contact between people 

with psychiatric disabilities and their family members and caretakers, (c) helps facilitate the 

return of evacuees to their homes, (d) ensures that sites that receive evacuees are equipped to 

meet the needs of people with psychiatric disabilities, and (e) prevents the inappropriate 

institutionalization of evacuees with psychiatric disabilities. 

People with psychiatric disabilities were evacuated to a variety of settings, including state 

emergency departments, general shelters, nursing homes, “special needs” shelters, churches, 

homes of compassionate strangers, jails, and psychiatric institutions. In many cases, the choice of 

setting depended on decisions by first responders who had no training in disability issues and 

who did not have access to information that would have helped them work with people with 

disabilities. 

1. Residents of Group Homes and Psychiatric Facilities Were Lost During 

Evacuations, and Many Still Have Not or Cannot Return Home 

While some state psychiatric facilities and group homes successfully evacuated in an orderly and 

timely manner, officials did not have prearranged destinations for the evacuees. As a result, 

family members were unable to find loved ones who had been evacuated from state facilities. 

“People were just sent all over the place,” said Jennifer Jantz, executive director of the Louisiana 

chapter of the National Alliance for the Mentally Ill. “Nobody is sure where everybody is. We 

got calls, people looking for loved ones. People didn’t know where group homes were evacuated 

to. We’re still getting those calls.”33 To exacerbate problems, Medicaid will be sending 

thousands of notices that eligibility to receive Medicaid services in a state other than the state of 

origin is about to expire. Most of these notices will never be received, and therefore the time 

period to appeal will expire. 
16

There are many examples of the displacement of people with psychiatric disabilities. One bus 

with group home members and staff went to Tuscaloosa, Alabama, because one of the directors 

had a brother in Tuscaloosa. That is how Tuscaloosa ended up providing services to sixty-five 

people for over three months. Because destinations were not determined in advance, it has been 

difficult to track down evacuees. According to one mental health advocate, nine out of ten 

residents at a group home in Mississippi still cannot be found.34 Many people are still 

unaccounted for because no system existed to coordinate and track people as they were moved 

from shelters to state parks to churches. When asked “what happened to people with psychiatric 

disabilities who lost their homes,” the answer from many mental health professionals is “we 

don’t know.”35 For example, one government official encountered an encampment of twenty 

people with psychiatric disabilities in Purlington, Mississippi. They had banded together and 

lived in small tents. The Salvation Army provided them with food. The official found the band of 

people on the day that Hurricane Rita was expected to hit, and sent help to transport them out.36

Whether they survived Rita, and where they are today, remains unknown. 

Residents of psychiatric facilities and clients of the state mental health system in Mississippi as 

well as several other surrounding areas were evacuated to places throughout the United States, 

sometimes thousands of miles from their homes. Many people with pre-existing psychiatric 

disabilities were surviving on meager assisted-incomes prior to the hurricanes and cannot return 

to cities where rental prices have tripled.37 Others are concerned that essential services and 

supports have not been reestablished. After months of unnecessary hospitalization, some 

evacuees are just now returning to their home states. Others who were “temporarily” 

institutionalized have not yet been discharged. 

Some people who evacuated from Louisiana have not yet returned home because necessary 

support services and structures have not yet been re-established. Advocates in Louisiana 

observed that the Louisiana state mental health system was disorganized and uncoordinated 

before Hurricane Katrina. One advocate said, “I don’t really have a handle yet on the extent to 

which the hurricane harmed the system and the extent to which the system was broken and in 

turmoil anyway before the hurricane.”38 In fact, less than three months before Hurricane Katrina, 

a report by the Secretary of the Louisiana Department of Health and Hospitals noted that 

Louisiana’s mental health system was inadequate, fragmented, and suffered from a lack of 
17

appropriately trained professionals.39 Today, only a fraction of that inadequate system in New 

Orleans remains, and the rest of the Louisiana mental health system is strained beyond capacity. 

To facilitate the return to their homes, evacuees with psychiatric disabilities should be advised on 

the level of supports and services that have been re-established in their home communities so 

that they can make informed decisions. Governments should strive to re-establish those services 

quickly, so people with psychiatric disabilities can finally return home.

2. Evacuation Locations Were Not Prepared To Meet the Medical and Mental 

Health Needs of People With Psychiatric Disabilities 

Many destination facilities were ill prepared to receive evacuees. One state psychiatric facility in 

Louisiana was not notified that evacuees were coming to them until buses arrived and thirty 

people got out. Currently under-equipped facilities continue to service evacuees, nearly a year 

later. “Between two and three hundred” people from Louisiana are now part of the mental health 

system in Alabama, according to Anne Evans, Executive Assistant to the Commissioner of the 

Alabama Department of Mental Health and Mental Retardation.40 According to Cindy Hopkins 

of the Texas Department of State Health Services, 250,000 evacuees remain of the 600,000 who 

arrived in Texas almost a year ago.41 

Evacuees with psychiatric disabilities experienced different treatment based on the location to 

which they were evacuated. “Evacuation” can mean self-evacuating from a home or apartment to 

a shelter in New Orleans, or it can mean being sent from a New Orleans shelter across the 

country to places such as Massachusetts or South Dakota. People who were evacuated to rural 

Mississippi and Alabama often had very few medical and mental health services because the 

systems were strained before the evacuees arrived. One Mississippi advocate reported that 

American Red Cross shelters were only opened in urban areas, not rural areas, in Mississippi.42

Wind Creek State Park in Alabama initially served four to five hundred evacuees; most were 

impoverished people from the Ninth Ward in New Orleans.43 At least thirty of the evacuees had 

urgent mental health needs, including people with autism, bipolar disorders and schizophrenia. 

Some of the evacuees were rape victims who required trauma treatment. The county mental 

health region in which Wind Creek Park is located had one psychiatrist prior to Hurricane 

Katrina. When the evacuees started streaming into the park, there was one nurse for four hundred 

people.44
18

Evacuation locations often lacked psychiatric support, treatment services and medications. Many 

people who arrived at shelters did not have medications. Some people did not know what 

medications they were taking nor did they remember the dosage level. People who brought 

medications with them consumed far less than the prescribed dosage in an attempt to make them 

last as long as possible. When medical assistance was provided, people sometimes had to choose. 

One woman recounted that the host state’s Medicaid program would only cover three of her 

usual eight prescriptions.It is critical for people’s health and safety that they be allowed to 

remain on medications they were taking prior to the hurricane. Nearly all interviewees for this 

paper expressed that they had difficulties obtaining medication during the disaster. For some 

people with psychiatric disabilities, this remains one of their chief concerns for the next 

hurricane season. There have been recent discussions at the federal level as to whether 

psychotropic medications should be added to the CDC’s Medication Stockpile.45 People with 

psychiatric disabilities should be involved in those discussions. 

Some doctors and health professionals reportedly declined to serve people with psychiatric 

disabilities because they were unfamiliar with the evacuees’ mental health and medical histories 

and were therefore concerned that they might be held liable for erroneous treatments or 

prescriptions. The American Psychiatric Association’s Disaster Psychiatry Handbook contains an 

entire chapter on ‘Medicolegal and Ethical Issues in Disaster Psychiatry,’ which warns 

prospective volunteers not to underestimate the chances of litigation, or rely on “Good 

Samaritan” statutes to protect them.46 These issues need to be discussed by emergency planners 

at the federal, state and local levels with the inclusion of people with psychiatric disabilities. 

3. Many People with Psychiatric Disabilities Were Inappropriately 

Institutionalized 

Some people with psychiatric disabilities were sent to state psychiatric institutions or jails when 

all they needed was a medication refill. People were moved for a variety of reasons from one 

setting to another, with little or no notice or explanation. A recurring theme was that people with 

psychiatric disabilities were placed in nursing homes and institutions, not because they required 

that level of care, but because there was nowhere else for them to go,47 or because they needed 

medications that the shelters did not have. At least one person in Alabama was unnecessarily 
19

hospitalized because FEMA would not permit her to remain in FEMA housing due to concerns 

about her psychiatric disability – concerns that were unfounded, according to the mental health 

professionals who evaluated her.48 In Mississippi, some evacuees with psychiatric disabilities 

were sent to the state hospital, which served as an evacuation site. One individual was able to get 

out of the state hospital because his sister came to get him.49 Some people who had previously 

lived in the community were “evacuated” to Texas state psychiatric hospitals, where they 

remained for many months after Hurricane Katrina.50 Advocacy Inc, the Texas Protection and 

Advocacy agency, made a concerted effort to identify, locate and advocate for the discharge of 

Texas evacuees.51 Other evacuees with psychiatric disabilities were arrested and jailed in the 

wake of the hurricane, sometimes dragged out of shelters and other times removed from the 

streets. However, both Alabama and Texas were able to serve most evacuees with psychiatric 

disabilities in shelters and transition them to community settings (although a few were sent to 

state hospitals), demonstrating that it is possible to evacuate people with psychiatric disabilities 

without institutionalizing them. 

Some of the unnecessary transfers to institutions were the results of reception center triage by 

individuals with no training, experience, or assistance in identifying or treating people with 

psychiatric disabilities. Substance Abuse and Mental Health Services Administration 

(SAMHSA) is preparing a toolkit for first responders, which includes an assessment tool to 

appropriately identify the level of care and needs of people with various disabilities. The 

assessment tool comes in two parts: a brief set of questions for reception center triage, and a 

longer set of questions for shelter providers, to ensure that people are not inappropriately 

hospitalized, and that shelter services provided or contracted for by states are, as required by law, 

provided in the “most integrated setting appropriate to the needs” of individuals with 

disabilities.52 The toolkit is said to be available soon, 53 and NCD urges its release and 

widespread distribution to first responders and shelter managers as soon as possible. 

 

When evacuation plans do call for psychiatric hospitalization, emergency planners should follow 

a process such as the inpatient referral system established by the Texas Department of State 

Health Services. Evacuees with psychiatric disabilities who were referred for inpatient 

psychiatric hospitalization were evaluated by the Office of the Medical Director for Behavioral 

Health of the Department of State Health Services on a 24-hour a day basis. The office also 
20

monitored utilization daily and kept an active census board that tracked admissions of hurricane 

evacuees. Every involuntary admission was screened in person by the local mental health 

authority prior to commitment. As a result of this rigorous program, fewer than seventy people 

were admitted out of more than 600 who were presented for admission.54 

C. People with Psychiatric Disabilities Were Not Included in Disaster Planning or 

Relief and Recovery Efforts 

Recommendation: People with psychiatric disabilities must be involved at every stage of 

disaster and evacuation planning and with the administration of relief and recovery efforts. 

Evacuations of people with psychiatric disabilities often failed because emergency planners did 

not include people with psychiatric disabilities in the planning process. Inclusion of consumers 

of mental health services in disaster planning and in providing peer services during disasters 

makes sense and saves lives. Despite the creation of an Interagency Coordinating Council on 

Emergency Preparedness and Individuals with Disabilities (ICC) few people with disabilities –

and even fewer with psychiatric disabilities– sit on planning committees at the federal, state or 

local levels. Although the Federal Government has provided some funds to organizations for 

people with physical and sensory disabilities – to prepare model emergency preparedness 

community education programs55 – the government has not included people with psychiatric 

disabilities to the same degree in planning for future emergencies or in relief and recovery 

efforts. 

However, some cities and counties fared well in their efforts to evacuate people with disabilities. 

In Houston, for example, a local coalition included people from local, state, and federal 

government entities, non-governmental organizations, and faith-based initiatives. The coalition 

had a corps of trained volunteers ready to respond to disasters. The coalition reached out to the 

disability community, received input from disability-related agencies and planned to provide a 

wide range of services needed for people with disabilities, including people with psychiatric 

disabilities. “Developing and working a [disaster] plan requires complete communication, 

coordination, cooperation, and even friendships between emergency managers and professionals 

in all levels of government.”56 Another trait of the Houston plan was its flexibility to 

accommodate changing needs; Houston successfully modified its initial plan for 2,000 evacuees 

to include more than 23,750.57 While there is no direct evidence that the Harris County/Houston 
21

coalition specifically included people with psychiatric disabilities, the coalition’s inclusion of 

people with disabilities is a step in the right direction. Other communities would do well to 

emulate the efforts of the Houston coalition to incorporate people with disabilities at the highest 

levels of emergency response planning. 

People with psychiatric disabilities were not included in most relief and recovery efforts. For 

example, people with psychiatric disabilities could work as peer advocates in the aftermath of a 

disaster such as Hurricanes Katrina and Rita. While there have been many calls for greater 

screening, diagnostic and professional treatment capacity after natural disasters, peer support 

also can play a crucial role. Peer advocates are generally local people, who are more familiar 

with the culture of individuals with psychiatric disabilities than are professionals who have 

volunteered from other states. Dr. Daniel Fisher, a member of the New Freedom Mental Health 

Commission and a psychiatrist, worked with Meaningful Minds, a Louisiana-based group of 

mental health consumers, to assist in peer advocacy efforts. A consumer-led recovery effort also 

began in Texas when mental health consumers from the Mental Health Association in 

Southeastern Pennsylvania held peer support trainings for consumers of mental health services, 

using a curriculum developed in collaboration with the University of Pennsylvania to promote 

recovery after community disasters.58 Participants of these kinds of consumer efforts report 

extremely positive results, despite under-funding. The federal Substance Abuse and Mental 

Health Services Administration (SAMHSA) provided some funding for peer advocacy training 

initiatives. Government agencies should investigate the possible expansion of programs to train 

and deploy peer advocates after disasters. 

People with psychiatric disabilities need to be involved in evacuation planning, including the 

development of protocols for police assistance in evacuating people with psychiatric disabilities. 

Uniformed police officers often were not trained to work with people with psychiatric 

disabilities, and as a result, many evacuees with psychiatric disabilities had negative evacuation 

experiences with the police. Additionally, many people with psychiatric disabilities previously 

had negative experiences where uniformed officers arrived at their doorsteps to forcibly remove 

them from their homes to institutions. The experience of police officers arriving at their homes 

during Katrina and Rita carried a particular resonance for people involved with the mental health 

system. Evacuees with disabilities had a difficult time conveying the trauma caused by the 
22

unexpected arrival of uniformed officers who ordered them out of their homes and sometimes 

forcibly removed them. Even after people were evacuated, people with psychiatric disabilities 

continued to misunderstand the meaning of police uniforms. Because of the negative 

connotations associated with police uniforms, a number of people with psychiatric disabilities in 

Austin shelters avoided the police department victim services staff assigned to provide 

counseling and assistance to people with disabilities.59 Police assigned to these duties should be 

trained to work with people with psychiatric disabilities, such as the training provided by the 

Crisis Intervention Team (CIT) program pioneered in Memphis, Tennessee to teach police 

officers how to interact with people with psychiatric disabilities.60 

D. Disaster Management Efforts Often Failed Because No Individual or Office Had 

Responsibility, Accountability, and Authority for Disability Related Issues 

Recommendation: A single person or office must be responsible, accountable and able to 

make decisions related to disability issues. 

As in previous disasters, there was a lack of coordination and communication, not only between 

levels of government, or between different agencies at the same level of government, but 

between people at different levels in the same agency. Hurricane evacuees and first responders 

reported that they received contradictory and conflicting messages from upper management in 

FEMA and the American Red Cross regarding disability issues. Many local, state and federal 

government officials did not have a clear organizational hierarchy that included a designated 

official for disability issues. One disability advocate recalled, “When I asked [who had 

ownership of disability issues] in the state I was assessing, no one raised their hand. I asked five 

different logistical places, and no one claimed ownership of disability-related issues for the 

state... anything coordinated out to the state levels was fragmented, not standardized, not 

coordinated across the board.”61 

With the 2006 hurricane season now underway, it is unclear whether state and local governments 

have designated an emergency management official with stewardship over disability issues. For 

example, although the city of New Orleans now provides an Emergency Guide for Citizens with 

Disabilities, the plan only provides information on personal disaster preparation but does not 

include information on how the city will provide for the emergency needs of people with 

disabilities.62 The guide instructs people with disabilities to contact the mayor’s office with any 
23

questions. However, the “mayor’s office” is the official contact point for all emergency-related 

questions and it is unlikely that the office has the resources to successfully respond to disability 

issues during an emergency. The New Orleans web site contains no further information for the 

special needs of the disability population, including people with psychiatric disabilities.63 Public 

entities should designate a single official for disability-related emergency issues, and provide 

contact information to the public for that individual on government websites and at government 

facilities. 

E. Disaster Plans Were Shortsighted and Relief and Recovery Services Were 

Terminated Prematurely 

Recommendation: Relief and recovery efforts should continue for at least two years from the 

date of the disaster, including Medicaid and HUD housing waivers and FEMA housing for 

people with disabilities. 

Accumulated experience from other highly traumatic events – such as September 11 and the 

Oklahoma City bombing – indicates that suffering and symptoms related to traumatic events 

often emerge years later.64 Patrick Libbey, executive director of the National Association of 

County and City Health Officials observed, “We may need to rethink what we mean by the terms 

‘temporary’ and ‘interim.’” Just as policymakers should make long-term plans for disaster 

survivors’ physical needs, such as housing and employment, so should policymakers plan for 

long-term psychiatric needs. This is particularly true for people with psychiatric disabilities, for 

whom mental health services were stretched thin in the Gulf States prior to Katrina and have not 

yet been restored in many areas of New Orleans. The collapse of mental health services in New 

Orleans has impacted the entire state as other hospitals in Louisiana have tried to absorb some of 

the overflow. At least half of the psychiatric patients that Louisiana hospitals treat are 

uninsured. Alabama and Mississippi state mental health systems are still serving Katrina 

evacuees, and while they have been coping with the influx, serving yet another wave of evacuees 

will put strained systems at risk of collapse. 

Social service systems were not prepared to manage mental health care demands of evacuees. 

“No one ever planned for ‘what happens when your social service infrastructure is completely 

wiped out.’”65 The Federal Government and other states sent volunteer mental health clinicians 

to hurricane-affected areas where they served for two to three week stints. Additionally, it was 
24

not uncommon for those volunteers to develop psychiatric disabilities of their own, such as 

depression or post-traumatic stress disorder.66 Although residents are deeply grateful for any 

assistance, the lack of continuity in the provision of mental health services impairs long-term 

recovery. 

Government disaster relief timetables were shortsighted and these timetables compounded the 

difficulty of long-term recovery for people with disabilities. For example, FEMA began to evict 

people from temporary housing in March of 2006 but many hurricane survivors cannot return to 

their homes because mental health services have not yet been restored. Another example of 

shortsightedness is that Alabama’s Katrina-related Medicaid waiver is set to expire in June 2006, 

during the next hurricane season. FEMA’s “long-term” crisis counseling programs expire after 

nine months, but mental health experts predict major eruptions of post-traumatic stress disorder 

on the one-year anniversary of the disaster. 

IV. RECOMMENDATIONS FOR SPECIFIC BRANCHES OF GOVERNMENT AND 

FOR THE AMERICAN RED CROSS 

This section provides individualized recommendations for different entities. These 

recommendations are derived from the findings and broad recommendations articulated in the 

previous section. 

A. The United States Congress 

Congress can help ensure that federal services are delivered in a non-discriminatory fashion 

to people with psychiatric disabilities. Some of the changes that Congress should make 

include: 

1. Medicaid Amendments 

Amend the Medicaid program to require all states to provide specified Medicaid services 

to Katrina survivors with disabilities, with a presumption of income eligibility, through 

the start of fiscal year 2008. Covered services should include psychotherapy, 

rehabilitative services and other effective treatments, administered by psychiatrists, 

psychologists, and social workers, for conditions exacerbated by or resulting from the 

hurricane. 
25

2. FEMA Amendments 

Congress should amend the Robert T. Stafford Disaster Relief and Emergency Assistance 

Act of 1974 to permit crisis counseling and other FEMA services to people with preexisting psychiatric disabilities, until state service systems have been restored. Congress 

should also clarify that crisis counseling can be provided through trained peer services, 

similar to the peer services provided after the Oklahoma City bombing. 

3. New Legislation 

Congress should pass uniform “Good Samaritan” legislation applicable for a limited and 

specified period of time in areas where the President has declared a state of emergency. 

Some doctors, especially those from out of state, were hesitant to volunteer or provide 

treatment in shelters because of fears of liability associated with treating strangers 

without having access to medical records. Although many states have “Good Samaritan” 

laws, which permit doctors to provide treatment to unknown individuals in certain 

medical emergencies (e.g. roadside emergency treatment of a car wreck victim, or 

treating a person who has a heart attack on an airplane), it is not clear that those statutes 

apply to the treatment of large numbers of people who are conscious and capable of 

informed consent. In addition, Good Samaritan laws vary widely from state to state and it 

is impractical in the immediate aftermath of a disaster to predict which state law will 

apply and to what extent.67 Congress should act to clarify the scope of existing Good 

Samaritan laws during mass disasters. 

4. Federal funding and reimbursement for disaster related assistance contingent on 

compliance with the ADA and Section 504 

Congress should instruct the Department of Homeland Security to withhold federal 

reimbursement to agencies and the American Red Cross if evacuation plans and shelter 

are not accessible for people with disabilities, including psychiatric disabilities. Congress 

should make clear that evacuation plans and shelters must meet the needs of all citizens, 

and that plans or shelters that do not provide for the needs of people with visual, auditory, 

mobility, cognitive and psychiatric disabilities, or are inaccessible to them, will not be 

funded. 
26

5. Research, Report and Data Collections 

Congress should ensure that research projects, reports, and data collection activities 

related to emergency preparedness and implementation of relief plans include 

information about people with psychiatric disabilities, especially clients of state mental 

health systems. Five months before Hurricane Katrina, the National Council on Disability 

issued a prescient report Saving Lives: Including People with Disabilities in Emergency 

Planning. In that paper, NCD pointed to the “scarce research on experiences of people 

with disabilities and activity limitations in disaster activities that include planning, 

mitigation, preparedness, response and recovery.” The Executive Branch, Congress and 

several independent groups have issued reports about Hurricane Katrina, but there are 

very few references to people who had psychiatric disabilities before the hurricane.68 

B. The Executive Branch of the United States 

1. The Department of Homeland Security – FEMA 

FEMA regulations and policies should ensure that: 

 applications for housing and assistance can be completed by people with disabilities, 

as required by federal law. 

 applications and intake procedures for housing and assistance include questions that 

help identify the needs of people with disabilities. 

 people from group homes or supported housing are eligible for FEMA services. 

 people with psychiatric disabilities are not excluded from FEMA housing or trailers 

without an appropriate evaluation by a licensed mental health professional. 

 a system exists for people to seek accommodations or waivers of FEMA regulation 

on the basis of disability; the system should be communicated to recipients of FEMA 

assistance. 

 partnerships are established with protection and advocacy agencies and other 

disability advocacy groups. 

 the National Disaster Medical System is more attuned to issues related to the large 

percentage of evacuees with disabilities, including psychiatric disabilities. 
27

 trained, certified peer advocates are included among the groups of people permitted to 

provide crisis counseling under the Crisis Counseling Assistance and Training 

Program. 

2. The Department of Homeland Security - Office of Civil Rights and Civil 

Liberties 

 

The Office of Civil Rights and Civil Liberties of the Department of Homeland Security 

should work closely with the Department of Justice to ensure that state disaster relief 

plans meet the requirements of the Americans with Disabilities Act and Section 504 of 

the Rehabilitation Act, and should provide technical assistance to states, their disaster 

relief agencies, and non-profit organizations to ensure that disaster relief efforts are 

successful. 

3. The Department of Health and Human Services – The Centers for Disease 

Control and Prevention (CDC) 

 

The CDC should include people with psychiatric disabilities in discussions about whether 

to include psychotropic medications in the national medical stockpile, and in discussions 

about agreements with pharmaceutical companies to develop a rapid purchase and 

distribution plan in federal emergencies. 

4. The Department of Health and Human Services – Substance Abuse and Mental 

Health Services Administration (SAMHSA) 

 SAMHSA should sponsor research and data collection to bolster empirical knowledge 

about the effects of disasters on clients of state mental health systems. 

 SAMHSA should ensure that disaster reports include information and statistics about 

clients of state mental health systems. 

 SAMHSA should finish developing its mental health toolkit for first responders, and 

rapidly disseminate the toolkit. 

 SAMHSA should familiarize clinicians with concepts of recovery and trauma and 

how these concepts apply in different cultures. 

 SAMHSA should encourage states to include representatives of peer groups in 

disaster planning, relief and recovery efforts. 
28

 SAMHSA should work closely with local mental health agencies and local consumer 

organizations in disaster planning. 

C. The Legislative Branch of State Governments 

 State Legislatures should examine creative means to encourage health professionals to 

provide voluntary treatment during emergencies; this could include plans to decrease 

potential legal liability during disasters, such as Good Samaritan laws. 

 Ensure that existing Good Samaritan laws indemnify volunteer medical providers during 

a period of natural disaster or terrorist attack. 

 Ensure that there is one “point of contact” person or office responsible for disaster relief 

planning and disbursement of funds who is responsible and accountable for disability 

issues, and one information number that is accessible to people with disabilities. 

 Ensure that the state has a Crisis Counseling Assistance and Training Program grant 

filled out to the extent possible, that it applies for federal crisis counseling funds in a 

timely fashion, and that trained, certified peer advocates are included among those who 

can provide crisis counseling under the program. 

D. The Executive Branch of State Governments 

 The State Attorney General’s Office should issue an opinion on the applicability of the 

state’s Good Samaritan law to volunteer medical services in an emergency. 

 The Executive Branch should assign an individual or an office with the primary 

responsibility for disability issues in emergency planning and relief. 

 The Executive Branch should ensure that people with psychiatric disabilities are included 

in mock disaster drills and trainings. 

 The Executive Branch should establish pick-up points for evacuees to be taken to 

shelters; the location of those pick-up points should be communicated to the public in 

advance. 

 The Executive Branch should establish and publicize a voluntary state-wide registry for 

people with special needs. The self-registry could include: contact information, name of 

an emergency contact for the individual and information on medical needs. 
29

 The Executive Branch should develop and implement programs to ensure that first 

responders can meet the needs of people with psychiatric disabilities. For example, the 

Executive Branch could investigate the possibility of providing wristbands with 

medication names and dosages for people with psychiatric disabilities who cannot 

administer their own medications; first responders could use the information to provide 

medical support. Another possible resource to train first responders is the toolkit 

currently being created by SAMHSA. 

E. The American Red Cross 

The American Red Cross should train employees and volunteers to work with people with 

psychiatric disabilities and emotional disabilities. The training should include proper shelter 

intake procedures to help identify evacuees’ needs. 

V. CONCLUSION 

As NCD predicted in its April 2005 report, Saving Lives: Including People with Disabilities in 

Disaster Planning, “[i]f planning does not embrace the value that everyone should survive, they 

will not.”69 As a result of its research, NCD found that much pre-Katrina disaster planning did 

not contemplate the needs of people with psychiatric disabilities, and as a result, many people 

died or unnecessarily suffered severely traumatic experiences. However, NCD was pleased to 

discover some examples of successful evacuation and relief for people with disabilities, such as 

Houston’s local coalition that included people with disabilities in emergency planning. Hurricane 

survivors with psychiatric disabilities expressed their sincere gratitude to compassionate 

Americans who labored diligently to help them in their hour of need. Policymakers and 

emergency planners should learn from the failures and successes articulated in this report. 

Because the Federal Government has yet to fully examine the needs of people with psychiatric 

disabilities during natural or man-made disasters, much of the information and recommendations 

of this report are new and broad in scope. However, the themes are familiar. Many of these 

findings and recommendations align with NCD’s 2005 Saving Lives report, available on the web 

at http://www.ncd.gov/newsroom/publications/2005/saving_lives.htm. NCD encourages 

policymakers, emergency planners and people with disabilities to carefully review that report. 
30

NCD stands ready to provide guidance to those who are ready to make their emergency plans 

and services more accessible to people with disabilities. 

In conclusion, NCD wishes to highlight two key recommendations from this report and from the 

2005 Saving Lives report. First, people with disabilities, including psychiatric disabilities, must 

be included in emergency planning and in relief efforts. Emergency management planners should 

not merely plan about people with disabilities; rather they must plan with people with 

disabilities. Second, emergency management planners at the local, state and federal levels must 

remember that federal laws and policies require that emergency services be administered in a 

nondiscriminatory fashion. The ADA and Section 504 require evacuation services and 

emergency shelters to be accessible to people with disabilities. Congress and the President 

should ensure that federal funds are used only for nondiscriminatory emergency services and 

relief and recovery efforts. As we plan to ensure that all people, regardless of disability, survive 

catastrophes such as Hurricanes Katrina and Rita, we will incorporate the principles of inclusion 

and nondiscrimination into our national consciousness. 

* * * * 

The National Council on Disability (NCD) wishes to express its appreciation to Susan Stefan and 

Ann Marshall for drafting this report. 

 

1

 Susan Saulny, A Legacy of the Storm: Depression and Suicide, The New York Times (June 21, 2006) 

http://www.nytimes.com/2006/06/21/us/21depress.html. 2

 Based on interviews with mental health consumers and advocates. 

3

 Angela Browne, Mentally Disabled Hurricane Victims Find a Refuge in East Texas, Associated Press, Oct. 6, 

2005, www.semissouian.com/story/1121017.html. Church camps and retreat centers were not eligible for FEMA 

reimbursement and were told to “work through local governments for reimbursement.” See FEMA reports paying 

$669 Million to Katrina victims, USAToday (September 11, 2005) http://www.usatoday.com/news/nation/2005-09-

11-femaaid_x.htm. 4

 Interview with Cindy Hopkins, Texas Department of State Health Services. 5 Id. 6

 Ben Lemoine, Emotional Needs of Katrina Victims Not Being Met, WWLTV, May 19, 2006. 

http:///www.wwltv.com/medical/stories/WWL051906tpemotional.4d59f5.html. 7

 See Saulny, note 1. 

8

 Interview with Ann Marshall, a 30-year advocate for people with disabilities in Alabama and the nation. 9

 See Lemoine, note 6. 

10 Id. 11 See Saulny, note 7. 

12 Brian DeBose, Katrina Trauma Besets the Big Easy, The Washington Times (May 1, 2006). 

http://www.washtimes.com/national/20060501-123001-9306r.htm. 13 Governor’s Health Care Reform Panel Meeting, Report on the State of the Mental Health Delivery System in 

Louisiana (June 30, 2005) Louisiana Department of Health and Hospitals. 14 Id. 15 See National Council on Disability on Hurricane Affected Areas, NCD (September 2, 2005). 

http://www.ncd.gov/newsroom/publications/2005/katrina2.htm. 
31

 16 Daniel W. Sutherland, Office of Civil Rights and Civil Liberties, Department of Homeland Security, and 

Chairman, Interagency Coordinating Council on Emergency Preparedness and Individuals with Disabilities, 

Remarks at National Hurricane Conference (April 14, 2006). 

http://www.disabilitypreparedness.gov/ds04_14_06.htm. 17 See EPI Press Conference regarding report on SNAKE teams’ assessment of Katrina response and Rescue efforts, 

National Organization on Disability (October 5, 2005). 

18 GAO, Disaster Preparedness: Preliminary Observations on the Evacuation of Hospitals and Nursing Homes Due 

to Hurricanes, GAO-06-443R (Feb. 16, 2006). A notable exception was the letter from the Campaign for Mental 

Health Reform to members of Congress, sent September 14, 2005, which focused on both trauma reactions of 

displaced persons and “the hundreds of thousands of Gulf Coast Americans with serious mental illnesses pre-dating 

the hurricane.” 

19 Interview with Jim Downing, Employment and Training Administration. 

20 Marcie Roth, Testimony in Congressional Briefing Emergency Management and People with Disabilities: Before, 

During and After (November 10, 2005). 

http://www.ncd.gov/newsroom/publications/2005/transcript_emergencymgt.htm. 21 Marshall interview, note 8. 

22 Based on interviews with Nell Hahn of Louisiana Protection and Advocacy; Beth Mitchell of Advocacy Inc., in 

Texas; and Ann Marshall, note 8. 

23 Downing interview, note 19. 

24 See EPI Press Conference regarding report on SNAKE teams’ assessment of Katrina response and Rescue efforts, 

National Organization on Disability (October 5, 2005). 

http://www.nod.org/Resources/PDFs/katrina_snake_briefing.doc. 25 Hopkins interview, note 4. 

26 See Individuals with Disabilities in Emergency Preparedness: Executive Order 13347, Department of Homeland 

Security (July 2005) http://www.dhs.gov/interweb/assetlibrary/CRCL_IWDEP_AnnualReport_2005.pdf. 27 Interview with “Jenny”, consumer and hurricane survivor who lived in a FEMA trailer. Her name has been 

changed to protect her privacy.

28 George W. Bush, State of the Union (February 27, 2001). 

http://www.whitehouse.gov/news/releases/2001/02/20010228.html. 29 Based on interviews with Katrina-affected psychiatric survivors. 30 Marshall interview, note 8. 

31 See LeMoine, note 6; see also Saulny, note 7. 

32 Daniel W. Sutherland, Remarks at National Hurricane Conference, Department of Homeland Security (April 14, 

2006) http://www.disabilitypreparedness.gov/ds04_14_06.htm. 33 Bruce Taylor Seeman, Hurricane Victims with Mental Problems Parted from Health Care, Newhouse News 

Service (September 16, 2005) www.newhousenews.com/archive/seeman091605.html. 34 Interview with Talatha Denison, Mental Health Advocate, Mississippi Protection and Advocacy. 35Interviews with Anne Evans, Executive Assistant to the Commissioner of the Alabama Department of Mental 

Health and Mental Retardation; and Jim Downing, note 19. 

36 Downing interview, note 19. 

37 Denison interview, note 34. 

38 Hahn interview. 

39 Governor’s Health Care Reform Panel Meeting, Report on the State of the Mental Health Delivery System in 

Louisiana (June 30, 2005) Louisiana Department of Health and Hospitals. 40 Evans interview, note 35. 

41 Hopkins interview, note 4. 

42 Denison interview, note 34. 

43 Interview with “Sue,” an evacuee with psychiatric disabilities who came from New Orleans’ Ninth Ward. To 

protect her privacy, Sue’s name has been changed. 

44 Id. 45 This is a sensitive issue for people with psychiatric disabilities, who have not been invited to participate in the 

discussion whether to include psychotropic medications in the national stockpile. Mental health consumers agree 

that it was disastrous for people who were already taking these medications to not have access to them during the 

emergency. Emergency planners should plan for people who are on these medications to continue to have access to 

them during and after an emergency. However, mental health consumers also recognize that many of these 
32

 medications require careful monitoring (e.g., blood levels for lithium and clozapine) or have known side effects that 

might be of concern in the aftermath of a disaster (potentially increased suicide rates for some SSRIs). In addition, in 

the confusion, chaos, and inevitable shortages of resources and expertise, many people with psychiatric disabilities, 

including those who rely on psychotropic medications themselves, worry that these drugs would be misused to 

maintain calm and order, muffle grief, and numb suffering; in other words, to assist responders rather than evacuees. 46 Anand Pandya, “Medicolegal and Ethical Issues in Disaster Psychiatry,” American Psychiatric Association, 

Committee on Psychiatric Dimensions of Disaster, Disaster Psychiatry Handbook (last updated Nov. 2004). 47 Denison interview, note 34. 

48 “Jenny” interview, note 27; Marshall interview, note 8. 

49 Denison interview, note 34. 

50 Mitchell interview, note 22. 

51 Id. 52 28 C.F.R. 35.130(d) 

53 Interview with Eileen Elias, Deputy Director, Office on Disability, Department of Health and Human Services. 54 Hopkins interview, note 4. 

55 Secretary Michael Chertoff, Remarks at the National Council on Disability Seminar on the Americans with 

Disabilities Act, Washington DC (July 26, 2005) www.dhs.gov/dhspublic/interapp/speech/speech_0257.xml. 56 Robert A. Eckels, Testimony to the Senate Homeland Security and Governmental Affairs Committee hearing on 

“Recovering from Hurricane Katrina: Responding to the Needs of the Displaced, Today and Tomorrow” (September 

28, 2005) http://hsqac.senate.gov/index.cfm?Fuseaction=Hearings.Details&HearinglD=273. 57 Id. 58 The manual is available at www.mhselfhelp.org/resources. 59 Mitchell interview, note 22. 

60 See Crisis Intervention Team (CIT), Memphis Police Department, http://www.memphispolice.org/communit.htm. 61 See EPI Press Conference regarding report on SNAKE teams’ assessment of Katrina response and Rescue efforts, 

National Organization on Disability (October 5, 2005) 

http://www.nod.org/Resources/PDFs/katrina_snake_briefing.doc. 62 New Orleans Office of Emergency Preparedness Website, 

http://www.cityofno.com/Portals/Portal46/portal.aspx?portal_46&tabid=4. 63 A search of the New Orleans Office of Emergency Preparedness web site using the search term “mental illness” 

returns the following results: “Web Pages: Health Department—Homeless Healthcare; Announcements: No Results 

Found; Events: No Results Found; Links: No Results Found; Documents: No Results Found; Services: No Results 

Found; News Stories: No Results Found.” Press releases are limited to announcements relating to missing persons. 

New Orleans Office of Emergency Preparedness 2006, http://www.cityofno.com. 64 Dr. Daniel Fisher, Director, National Empowerment Center 

65 Downing interview, note 19. 

66 Id. 67According to constitutional law scholar Erwin Chemerinsky, Congress could utilize the commerce clause to pass 

interstate Samaritan laws (personal communication). 

68 The best information came from a private report by the National Organization on Disability, called Report on 

Special Needs Assessment for Katrina Evacuees (SNAKE) Project (2006) 

http://www.nod.org/Resources/PDFs/katrina_snake_report.pdf. 69 See Saving Lives: Including People with Disabilities in Emergency Planning, NCD (April 15, 2005) 

http://www.ncd.gov/newsroom/publications/2005/saving_lives.htm.