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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549
 FORM 10-Q þ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE QUARTERLY PERIOD ENDED
NOVEMBER 30, 2004 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR
15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM  TO
 COMMISSION FILE NUMBER: 1-15045 INTERVOICE, INC. (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
 TEXAS
    
    75-1927578(STATE OR OTHER JURISDICTION OF
    
    (I.R.S. EMPLOYERINCORPORATION OR ORGANIZATION)
    
    IDENTIFICATION NO.)
 17811 WATERVIEW PARKWAY, DALLAS, TX 75252
(ADDRESS OF PRINCIPAL EXECUTIVE OFFICES, WITH ZIP CODE) 972-454-8000
(REGISTRANTS TELEPHONE NUMBER, INCLUDING AREA CODE) INDICATE BY CHECK MARK WHETHER THE REGISTRANT (1) HAS FILED ALL REPORTS REQUIRED
TO BE FILED BY SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 DURING
THE PRECEDING 12 MONTHS (OR FOR SUCH SHORTER PERIOD THAT THE REGISTRANT WAS
REQUIRED TO FILE SUCH REPORTS), AND (2) HAS BEEN SUBJECT TO SUCH FILING
REQUIREMENTS FOR THE PAST 90 DAYS. YES þ NO o INDICATE BY CHECK MARK WHETHER THE REGISTRANT IS AN ACCELERATED FILER (AS
DEFINED IN RULE 12b-2 OF THE ACT). YES þ NO o THE REGISTRANT HAD 37,078,359 SHARES OF COMMON STOCK, NO PAR VALUE PER SHARE,
OUTSTANDING AS OF JANUARY 5, 2005.




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TABLE OF CONTENTS  PART I. FINANCIAL INFORMATIONItem 1 Financial StatementsItem 2 Managements Discussion and Analysis of Financial Condition and Results of OperationsItem 3 Quantitative and Qualitative Disclosures About Market RiskItem 4 Controls and ProceduresPART II. OTHER INFORMATIONItem 1 Legal ProceedingsItem 6 ExhibitsSIGNATURESINDEX TO EXHIBITSLetter Agreement with David W. BrandenburgCertification of CEO Pursuant to Rule 13a-14(a) or Rule 15d-14(a)Certification of CFO Pursuant to Rule 13a-14(a) or Rule 15d-14(a)Certification of CEO Pursuant to Rule 13a-14(b) and 18 U.S.C. Section 1350Certification of CFO Pursuant to Rule 13a-14(b) and 18 U.S.C. Section 1350    Table of Contents  
 PART I. FINANCIAL INFORMATION 
 Item 1 Financial Statements INTERVOICE, INC. CONSOLIDATED BALANCE SHEETS
 (In Thousands, Except Share and Per Share Data)November 30, 2004
    
    
    February 29, 2004(Unaudited)ASSETSCurrent AssetsCash and cash equivalents
    
    $
    50,595
    
    
    $
    40,859Trade accounts receivable, net of allowance for
doubtful accounts of $1,146 in fiscal 2005 and
$947 in fiscal 2004
    
    
    33,357
    
    
    
    23,719Inventory
    
    
    8,233
    
    
    
    8,415Prepaid expenses and other current assets
    
    
    5,083
    
    
    
    5,08797,268
    
    
    
    78,080Property and EquipmentLand and buildings
    
    
    16,930
    
    
    
    16,857Computer equipment and software
    
    
    44,155
    
    
    
    39,073Furniture, fixtures and other
    
    
    3,329
    
    
    
    3,190Service equipment
    
    
    9,114
    
    
    
    9,42173,528
    
    
    
    68,541Less allowance for depreciation
    
    
    53,038
    
    
    
    48,32520,490
    
    
    
    20,216Other AssetsIntangible assets, net of accumulated amortization
of $15,544 in fiscal 2005 and $34,443 in fiscal 2004
    
    
    5,003
    
    
    
    6,363Goodwill
    
    
    3,401
    
    
    
    3,401Other assets
    
    
    168
    
    
    
    3,491$
    126,330
    
    
    $
    111,551LIABILITIES AND STOCKHOLDERS EQUITYCurrent LiabilitiesAccounts payable
    
    $
    13,994
    
    
    $
    10,746Accrued expenses
    
    
    12,986
    
    
    
    11,919Customer deposits
    
    
    4,409
    
    
    
    6,625Deferred income
    
    
    21,623
    
    
    
    22,257Current portion of long-term debt
    
    
    400
    
    
    
    Income taxes payable
    
    
    3,302
    
    
    
    7,37956,714
    
    
    
    58,926Long-Term Debt
    
    
    10,035
    
    
    
    13,101Other Long-Term Liabilities
    
    
    
    
    
    
    271Stockholders EquityPreferred stock, $100 par value2,000,000
shares authorized: none issuedCommon stock, no par value, at nominal
assigned value62,000,000 shares
authorized: 36,167,542 issued and
outstanding in fiscal 2005 and 35,691,389
issued and outstanding in fiscal 2004
    
    
    18
    
    
    
    18Additional capital
    
    
    79,856
    
    
    
    75,276Accumulated deficit
    
    
    (20,149
    )
    
    
    (35,441
    )Accumulated other comprehensive loss
    
    
    (144
    )
    
    
    (600
    )Stockholders equity
    
    
    59,581
    
    
    
    39,253$
    126,330
    
    
    $
    111,551
 See notes to consolidated financial statements.




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INTERVOICE, INC. CONSOLIDATED STATEMENTS OF OPERATIONS  (Unaudited)
 (In Thousands, Except Per Share Data)Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003SalesSolutions
    
    $
    27,638
    
    
    $
    22,034
    
    
    $
    74,027
    
    
    $
    60,689Recurring services
    
    
    20,723
    
    
    
    19,726
    
    
    
    60,510
    
    
    
    61,07948,361
    
    
    
    41,760
    
    
    
    134,537
    
    
    
    121,768Cost of goods soldSolutions
    
    
    13,741
    
    
    
    12,606
    
    
    
    38,997
    
    
    
    35,090Recurring services
    
    
    6,997
    
    
    
    6,359
    
    
    
    20,973
    
    
    
    20,56120,738
    
    
    
    18,965
    
    
    
    59,970
    
    
    
    55,651Gross marginSolutions
    
    
    13,897
    
    
    
    9,428
    
    
    
    35,030
    
    
    
    25,599Recurring services
    
    
    13,726
    
    
    
    13,367
    
    
    
    39,537
    
    
    
    40,51827,623
    
    
    
    22,795
    
    
    
    74,567
    
    
    
    66,117Research and development expenses
    
    
    4,119
    
    
    
    3,677
    
    
    
    11,282
    
    
    
    11,251Selling, general and administrative expenses
    
    
    16,380
    
    
    
    13,555
    
    
    
    44,469
    
    
    
    40,117Amortization of acquisition
related intangible assets
    
    
    252
    
    
    
    705
    
    
    
    1,209
    
    
    
    2,115Income from operations
    
    
    6,872
    
    
    
    4,858
    
    
    
    17,607
    
    
    
    12,634Other income (expense)
    
    
    186
    
    
    
    (352
    )
    
    
    651
    
    
    
    (400
    )Interest expense
    
    
    (129
    )
    
    
    (507
    )
    
    
    (513
    )
    
    
    (1,587
    )Income before taxes
    
    
    6,929
    
    
    
    3,999
    
    
    
    17,745
    
    
    
    10,647Income taxes (benefit)
    
    
    (104
    )
    
    
    411
    
    
    
    2,453
    
    
    
    2,527Net income
    
    $
    7,033
    
    
    $
    3,588
    
    
    $
    15,292
    
    
    $
    8,120Net income per share  basic
    
    $
    0.20
    
    
    $
    0.10
    
    
    $
    0.43
    
    
    $
    0.24Shares used in basic per share computation
    
    
    36,060
    
    
    
    34,364
    
    
    
    35,965
    
    
    
    34,223Net income per share  diluted
    
    $
    0.18
    
    
    $
    0.10
    
    
    $
    0.40
    
    
    $
    0.23Shares used in diluted per share computation
    
    
    38,295
    
    
    
    36,881
    
    
    
    38,260
    
    
    
    35,514
 See notes to consolidated financial statements.




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INTERVOICE, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
 (In Thousands)Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003Operating activitiesNet income
    
    $
    7,033
    
    
    $
    3,588
    
    
    $
    15,292
    
    
    $
    8,120Adjustments to reconcile net income
to net cash provided by operating activities:Depreciation and amortization
    
    
    1,980
    
    
    
    2,368
    
    
    
    6,047
    
    
    
    7,168Other changes in operating activities
    
    
    (6,621
    )
    
    
    (4,299
    )
    
    
    (10,276
    )
    
    
    1,723Net cash provided by operating activities
    
    
    2,392
    
    
    
    1,657
    
    
    
    11,063
    
    
    
    17,011Investing activitiesPurchases of property and equipment
    
    
    (1,371
    )
    
    
    (1,062
    )
    
    
    (4,835
    )
    
    
    (3,536
    )Proceeds from sale of assets
    
    
    
    
    
    
    7
    
    
    
    
    
    
    
    22Net cash used in investing activities
    
    
    (1,371
    )
    
    
    (1,055
    )
    
    
    (4,835
    )
    
    
    (3,514
    )Financing activitiesPaydown of debt
    
    
    (1,100
    )
    
    
    (1,833
    )
    
    
    (10,666
    )
    
    
    (4,500
    )Borrowings
    
    
    
    
    
    
    
    
    
    
    8,000
    
    
    
    Premium on early extinguishment of debt
    
    
    
    
    
    
    
    
    
    
    (5
    )
    
    
    Release of restricted cash
    
    
    
    
    
    
    
    
    
    
    2,750
    
    
    
    Exercise of stock options
    
    
    915
    
    
    
    1,453
    
    
    
    2,618
    
    
    
    2,360Net cash provided by (used in) financing activities
    
    
    (185
    )
    
    
    (380
    )
    
    
    2,697
    
    
    
    (2,140
    )Effect of exchange rates on cash
    
    
    804
    
    
    
    1,384
    
    
    
    811
    
    
    
    1,052Increase in cash and cash equivalents
    
    
    1,640
    
    
    
    1,606
    
    
    
    9,736
    
    
    
    12,409Cash and cash equivalents, beginning of period
    
    
    48,955
    
    
    
    37,014
    
    
    
    40,859
    
    
    
    26,211Cash and cash equivalents, end of period
    
    $
    50,595
    
    
    $
    38,620
    
    
    $
    50,595
    
    
    $
    38,620
 See notes to consolidated financial statements.




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INTERVOICE, INC. CONSOLIDATED STATEMENT OF CHANGES IN STOCKHOLDERS EQUITY
(Unaudited)
 (In Thousands, Except Share Data) Accumulated OtherCommon Stock
    
    
    Additional
    
    
    Accumulated
    
    
    ComprehensiveShares
    
    
    Amount
    
    
    Capital
    
    
    Deficit
    
    
    Loss
    
    
    TotalBalance at February 29, 2004
    
    
    35,691,389
    
    
    $
    18
    
    
    $
    75,276
    
    
    $
    (35,441
    )
    
    $
    (600
    )
    
    $
    39,253Net income
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    15,292
    
    
    
    
    
    
    
    15,292Foreign currency translation
adjustment
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    456
    
    
    
    456Comprehensive income
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    15,748Tax benefit from exercise
of stock options
    
    
    
    
    
    
    
    
    
    
    1,962
    
    
    
    
    
    
    
    
    
    
    
    1,962Exercise of stock options
    
    
    476,153
    
    
    
    
    
    
    
    2,618
    
    
    
    
    
    
    
    
    
    
    
    2,618Balance at November 30, 2004
    
    
    36,167,542
    
    
    $
    18
    
    
    $
    79,856
    
    
    $
    (20,149
    )
    
    $
    (144
    )
    
    $
    59,581
 See notes to consolidated financial statements.




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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS THREE AND NINE MONTHS ENDED NOVEMBER 30, 2004 Note A  Basis of Presentation The accompanying consolidated financial statements have been prepared in accordance with
generally accepted accounting principles for interim financial information. The consolidated
balance sheet at February 29, 2004 has been derived from audited financial statements at that date.
Certain prior year balances have been reclassified to conform to the current year presentation. In
the opinion of management, all adjustments considered necessary for a fair presentation of the
unaudited November 30, 2004 and 2003 consolidated financial statements have been included. Such
adjustments are of a normal recurring nature. These financial statements should be read in
conjunction with the audited financial statements and related notes included in the Companys
fiscal 2004 Annual Report on Form 10-K. Operating results for the three and nine month periods
ended November 30, 2004 are not necessarily indicative of the results that may be expected for the
year ending February 28, 2005 as they may be affected by a number of factors including the timing
and ultimate receipt of orders from significant customers which continue to constitute a large
portion of the Companys sales, the sales channel mix of products sold, and changes in general
economic conditions, any of which could have an adverse effect on operations. In accordance with Statement of Financial Accounting Standards No. 130, the following
comprehensive income disclosures are provided. Total comprehensive income for the third quarters of
fiscal 2005 and 2004 was $8.1 million and $4.5 million, respectively. For the nine month periods
ended November 30, 2004 and 2003, total comprehensive income was $15.7 million and $9.0 million,
respectively. Total comprehensive income is comprised of net income and foreign currency
translation adjustments. Financial statements of the Companys foreign subsidiaries have been translated into U.S.
dollars at current and average exchange rates. Resulting translation adjustments are recorded as a
separate component of stockholders equity. Any transaction gains or losses are included in the
accompanying consolidated statements of operations. Note B  Inventories Inventories consist of the following (in thousands): November 30, 2004
    
    
    February 29, 2004Purchased parts
    
    $
    3,402
    
    
    $
    4,138Work in progress
    
    
    4,831
    
    
    
    4,277$
    8,233
    
    
    $
    8,415




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Note C  Long-Term Debt At November 30, 2004 and February 29, 2004 the Companys long-term debt was comprised of the
following (in thousands): November 30, 2004
    
    
    February 29, 2004Line of credit, bearing interest, payable
monthly, accruing at a rate equal to the
prime rate plus 0.25% or the London
Inter-Bank Offering Rate plus 1.75%
(3.875% at November 30, 2004)
    
    $
    4,601
    
    
    $
    4,601Term loan, bearing interest, payable monthly,
accruing at a rate equal to the prime rate
plus 0.50% or the London Inter-Bank Offering
Rate plus 2.25% (4.375% at November 30, 2004);
principal due in monthly installments of $33
with a balloon payment of approximately
$4,000 due June 30, 2009
    
    
    5,834
    
    
    
    Mortgage loan, bearing interest payable
monthly at the greater of 10.5% or the
prime rate plus 2.0%; refinanced during
June, 2004
    
    
    
    
    
    
    8,500Total debt outstanding
    
    
    10,435
    
    
    
    13,101Less: current portion
    
    
    400
    
    
    
    Long-term debt, net of current portion
    
    $
    10,035
    
    
    $
    13,101
 On June 3, 2004, the Company entered into an amended and restated credit agreement with its
lender that added an $8.0 million term loan to its existing line of credit. The Company used the
proceeds of the new term loan to repay all amounts outstanding under its mortgage loan. The term
loan may be repaid in whole or in part without any penalty. During the quarter ended November 30,
2004, the Company made required principal payments totaling
$0.1 million and discretionary principal payments totaling $1.0
million. Subsequent to November 30, 2004, the Company made an additional
$1.0 million discretionary payment on the term loan. The Companys credit agreement provides for a revolving line of credit equal to the lesser of
$5.5 million or a defined borrowing base comprised of eligible U.S. accounts receivable ($11.0
million at November 30, 2004). The agreement was amended August 17, 2004, to release the Company
from an obligation to maintain a minimum balance of $2.8 million in a cash collateral account as
partial security for the line of credit and to remove such collateral account from the borrowing
base definition. The Company may borrow and partially or wholly repay its outstanding borrowings
without penalty, and reborrow under the agreement so long as the total outstanding borrowings do
not exceed the available borrowing base. The revolving line of credit agreement expires on January
31, 2007. The Company repaid $1.0 million of the line of credit balance shown above subsequent to
November 30, 2004. The credit agreement contains terms, conditions and representations that are generally
customary for asset-based credit facilities including requirements that the Company comply with
certain financial and operating covenants. In particular, the Company is required to maintain
income after taxes of not less than $1.00 for any fiscal year and for any two consecutive fiscal
quarters. The Company is also required to maintain a Fixed Charges Ratio (EBITDA divided by Fixed
Charges, as such terms are defined in the agreement) for each prior four quarter period of at least
1.5 to 1.0, and a total Funded Debt (as such term is defined in the agreement) to EBITDA ratio of
not greater than 1.5 to 1.0 as of each fiscal year end. In addition, the Company is prohibited
from making capital expenditures in excess of $8.0 million in any fiscal year, from incurring more
than $3.0 million in new purchase money and bank indebtedness and from incurring operating lease
expense (other than for building rents) in excess of $3.0 million for any fiscal year, all without
prior lender approval.




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Borrowings under the credit agreement are secured by first liens on the Companys accounts
receivable, general intangibles, equipment and inventory and by a first lien on the real property
and fixtures comprising the Companys Dallas headquarters building and fixtures. As of November
30, 2004 the Company was in compliance with all financial and operating covenants. Note D  Special Charges The Company incurred no special charges during the three and nine month periods ended
November 30, 2004 and during the three month period ended November 30, 2003. During the quarter
ended May 31, 2003, the Company reduced its workforce by 56 positions. In doing so, the Company
incurred severance charges of approximately $1.4 million, with approximately $0.6 million, $0.2
million, and $0.6 million impacting cost of goods sold, research and development, and selling,
general and administrative expenses, respectively. During the quarter ended August 31,
2003, the Companys chief financial officer resigned to pursue other opportunities. The Company
incurred cash and non-cash charges totaling approximately $0.5 million and $0.3 million,
respectively, during the quarter under the terms of a separation agreement executed in connection
with the officers resignation. Such charges were included in selling, general and administrative
expenses for the quarter. All amounts related to these fiscal 2004 special charges have been paid.
The Company had a liability of $0.3 million at November 30, 2004, related to the early termination
of a facility lease recorded as a special charge in fiscal 2002. The Company will pay
approximately $0.2 million per quarter to settle this liability. Note E  Income Taxes The Company recorded an income tax benefit of $0.1 million and income tax expense of $2.5
million, respectively, for the three and nine month periods ended November 30, 2004. These amounts
result from a combination of tax expense provided at an estimated annual tax rate of 24%, a
reduction in tax expense during the third quarter of fiscal 2005 of $0.9 million as a result of a
favorable tax settlement with a foreign government, and additional reductions in tax expense during
the third quarter totaling $0.9 million as a result of adjustments to domestic tax liabilities made
in connection with the completion of the Companys fiscal 2004 tax returns. The 24% annual rate
differs from the 35% U.S. federal statutory rate primarily because of expected benefits to be
realized in the United States from the use of previously reserved net operating losses and from the
effect of non-U.S. tax rates. The Company recorded income tax expense of $0.4 million and $2.5 million for the three and
nine months ended November 30, 2003. These amounts result primarily from a combination of tax
expense provided at an estimated annual tax rate of 38% and reductions in tax expense relating to
the favorable settlement in the third quarter of fiscal 2004 of certain tax contingencies. The 38%
annual rate differs from the 35% U.S. federal statutory rate primarily because of the effect of
non-U.S. tax rates, as a significant portion of the pretax income for the periods was generated
from the Companys international operations. During the quarter ended November 30, 2003, the
Companys wholly owned subsidiary, Brite Voice Systems, Inc. (Brite), reached final settlement
with the IRS regarding a disputed Notice of Deficiency relating to Brites August 1999 federal
income tax return. As a result of the settlement, the Company reversed approximately $1.2 million
of taxes payable it had accrued in prior years in response to the IRS challenge.




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Note F  Earnings Per Share and Stock Compensation (in thousands except per share data) Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003Numerator:Net income
    
    $
    7,033
    
    
    $
    3,588
    
    
    $
    15,292
    
    
    $
    8,120Denominator:Denominator for basic
earnings per share
    
    
    36,060
    
    
    
    34,364
    
    
    
    35,965
    
    
    
    34,223Dilutive potential common sharesEmployee stock options
    
    
    1,835
    
    
    
    2,157
    
    
    
    1,883
    
    
    
    1,099Outstanding warrants
    
    
    400
    
    
    
    360
    
    
    
    412
    
    
    
    192Denominator for diluted
earnings per share
    
    
    38,295
    
    
    
    36,881
    
    
    
    38,260
    
    
    
    35,514Net income per share:Basic
    
    $
    0.20
    
    
    $
    0.10
    
    
    $
    0.43
    
    
    $
    0.24Diluted
    
    $
    0.18
    
    
    $
    0.10
    
    
    $
    0.40
    
    
    $
    0.23
 Options to purchase 876,000 and 941,500 shares of common stock at an average exercise price of
$14.43 and $13.65 were outstanding during the three and nine month periods ended November 30, 2004,
respectively, but were not included in the computation of diluted earnings per share for these
periods as the effect would have been antidilutive because the options exercise prices were
greater than the average price of the Companys common shares during such periods. Options to purchase 2,051,399 and 4,992,461 shares of common stock at an average exercise
price of $12.52 and $9.19 were outstanding during the three and nine month periods ended November
30, 2003, respectively, but were not included in the computation of diluted earnings per share for
these periods as the effect would have been antidilutive because the options exercise prices were
greater than the average price of the Companys common shares during such periods.




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The Company accounts for its stock-based compensation plans using the intrinsic value method
as defined in Accounting Principles Board Opinion No. 25, Accounting for Stock Issued to
Employees (APB 25) and related Interpretations. Under this approach, no compensation expense is
recognized for stock option grants if the exercise price of the Companys stock option grants is at
or above the fair market value of the underlying stock on the date of grant. The Company has
adopted the pro forma disclosure features of Statement of Financial Accounting Standards No. 123,
Accounting for Stock-Based Compensation (SFAS 123), as amended by Statement of Financial
Accounting Standards No. 148, Accounting for Stock-Based Compensation-Transition and Disclosure.
The following table illustrates the effect on net income and net income per share amounts if the
Company had applied the fair value recognition provisions of SFAS 123 to stock-based employee
compensation (in thousands, except per share amounts): Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003Net income, as reported
    
    $
    7,033
    
    
    $
    3,588
    
    
    $
    15,292
    
    
    $
    8,120Add stock compensation expense included
in net income
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    279Less: Total stock-based employee
compensation expense determined under
fair value based methods for all
awards, net of tax
    
    
    (1,598
    )
    
    
    (1,594
    )
    
    
    (3,996
    )
    
    
    (2,504
    )Pro forma net income
    
    $
    5,435
    
    
    $
    1,994
    
    
    $
    11,296
    
    
    $
    5,895Net income per share:Basic  as reported
    
    $
    0.20
    
    
    $
    0.10
    
    
    $
    0.43
    
    
    $
    0.24Basic  pro forma
    
    $
    0.15
    
    
    $
    0.06
    
    
    $
    0.31
    
    
    $
    0.17Diluted  as reported
    
    $
    0.18
    
    
    $
    0.10
    
    
    $
    0.40
    
    
    $
    0.23Diluted  pro forma
    
    $
    0.14
    
    
    $
    0.05
    
    
    $
    0.30
    
    
    $
    0.17
 In
December 2004, the Financial Accounting Standards Board issued a
revision to SFAS 123 that will, in general, require public companies
to account for stock-based compensation plans using an approach
based on the grant-date fair value of options issued. The related
compensation expense will be recognized over the period during which
an employee is required to provide service in exchange for the award,
usually the vesting period. The revised statement will become
effective for the Companys fiscal quarter beginning September
1, 2005.




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Note G  Operating Segment Information and Major Customers The Company operates as a single, integrated business unit. The Companys chief operating
decision maker assesses performance and allocates resources on an enterprise wide basis. The
Companys product line includes IVR/portal solutions, messaging solutions, payment solutions,
maintenance and related services, and managed services provided for customers on an outsourced or
managed service provider basis. The Company believes that product line distinction provides the
most meaningful breakdown of quarterly and annual sales activity. The Companys net sales by
product line for the three and nine month periods ended November 30, 2004 and 2003 were as follows
(in thousands): Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003IVR/portal solution sales
    
    $
    17,396
    
    
    $
    12,633
    
    
    $
    53,432
    
    
    $
    39,978Messaging solution sales
    
    
    2,321
    
    
    
    2,811
    
    
    
    6,951
    
    
    
    5,954Payment solution sales
    
    
    7,921
    
    
    
    6,590
    
    
    
    13,644
    
    
    
    14,757Total solution sales
    
    
    27,638
    
    
    
    22,034
    
    
    
    74,027
    
    
    
    60,689Maintenance and related services sales
    
    
    15,298
    
    
    
    13,878
    
    
    
    44,293
    
    
    
    41,748Managed service sales
    
    
    5,425
    
    
    
    5,848
    
    
    
    16,217
    
    
    
    19,331Total recurring services sales
    
    
    20,723
    
    
    
    19,726
    
    
    
    60,510
    
    
    
    61,079Total sales
    
    $
    48,361
    
    
    $
    41,760
    
    
    $
    134,537
    
    
    $
    121,768
 Geographic Operations Revenues are attributed to geographic locations based on locations of customers. The Companys
net sales by geographic area for the three and nine month periods ended November 30, 2004 and 2003
were as follows (in thousands): Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003North America
    
    $
    27,071
    
    
    $
    22,408
    
    
    $
    80,441
    
    
    $
    71,426Europe, Middle East and Africa
    
    
    17,221
    
    
    
    16,428
    
    
    
    45,562
    
    
    
    43,597Pacific Rim
    
    
    1,549
    
    
    
    631
    
    
    
    3,651
    
    
    
    1,791Central and South America
    
    
    2,520
    
    
    
    2,293
    
    
    
    4,883
    
    
    
    4,954Total
    
    $
    48,361
    
    
    $
    41,760
    
    
    $
    134,537
    
    
    $
    121,768
 Concentration of Revenue One customer, O2, accounted for approximately 11% of the Companys total sales during the
quarter ended November 30, 2004. There were no customers accounting for 10% or more of the
Companys total sales during the quarter ended November 30, 2003. Sales to O2 accounted for
approximately 10% of the Companys total sales during the nine month periods ended November 30,
2004 and November 30, 2003. There were no other customers accounting for 10% or more of the
Companys total sales during the three or nine month periods ended November 30, 2004 and November
30, 2003.




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Note H  Contingencies Intellectual Property Matters The Company provides its customers a qualified indemnity against the infringement of third
party intellectual property rights. From time to time various owners of patents and copyrighted
works send the Company or its customers letters alleging that the Companys products do or might
infringe upon the owners intellectual property rights, and/or suggesting that the Company or its
customers should negotiate a license or cross-license agreement with the owner. The Companys
policy is to never knowingly infringe upon any third partys intellectual property rights.
Accordingly, the Company forwards any such allegation or licensing request to its outside legal
counsel for their review and opinion. The Company generally attempts to resolve any such matter by
informing the owner of its position concerning non-infringement or invalidity, and/or, if
appropriate, negotiating a license or cross-license agreement. Even though the Company attempts to
resolve these matters without litigation, it is always possible that the owner of the patent or
copyrighted works will institute litigation. Owners of patent(s) and/or copyrighted work(s) have
previously instituted litigation against the Company alleging infringement of their intellectual
property rights, although no such litigation is currently pending against the Company. The Company
currently has a portfolio of 73 patents, and it has applied for and will continue to apply for and
receive a number of additional patents to reflect its technological innovations. The Company
believes that its patent portfolio could allow it to assert counterclaims for infringement against
certain owners of intellectual property rights if those owners were to sue the Company for
infringement. From time to time Ronald A. Katz Technology Licensing L.P. (RAKTL) has sent letters to
certain customers of the Company suggesting that the customer should negotiate a license agreement
to cover the practice of certain patents owned by RAKTL. In the letters, RAKTL has alleged that
certain of its patents pertain to certain enhanced services offered by network providers, including
prepaid card and wireless services and postpaid card services. RAKTL has further alleged that
certain of its patents pertain to certain call processing applications, including applications for
call centers that route calls using a called partys DNIS identification number. As a result of
the correspondence, an increasing number of the Companys customers have had discussions, or are in
discussions, with RAKTL. Certain products offered by the Company can be programmed and configured
to provide enhanced services to network providers and call processing applications for call
centers. The Companys contracts with customers usually include a qualified obligation to
indemnify and defend customers against claims that products as delivered by the Company infringe a
third partys patent. None of the Companys customers have notified the Company that RAKTL has claimed that any
product provided by the Company infringes any claims of any RAKTL patent. Accordingly, the Company
has not been required to defend any customers against a claim of infringement under a RAKTL patent.
The Company has, however, received letters from customers notifying the Company of the efforts by
RAKTL to license its patent portfolio and reminding the Company of its potential obligations under
the indemnification provisions of the applicable agreements in the event that a claim is asserted.
In response to correspondence from RAKTL, a few customers have attempted to tender to the Company
the defense of its products under contractual indemnity provisions. The Company has informed these
customers that while it fully intends to honor any contractual indemnity provisions, it does not
believe it currently has any obligation to provide such a defense because RAKTL does not appear to
have made a claim that a Company product infringes a patent. Some of these customers have
disagreed with the Company and believe that the correspondence from RAKTL can be construed as
claim(s) against the Companys products. One such customer who had attempted to tender the defense
of its products to the Company informed the Company that the customer had entered into an agreement
to license certain rights under the RAKTL patents and demanded the Company indemnify the customer
for unspecified amounts, including attorneys fees, paid in connection with the license agreement.
The Company notified the customer that the Company believes it does not have any indemnity
obligation in connection with the license agreement. The Company has received no further response
from the customer.




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Even though RAKTL has not alleged that a product provided by the Company infringes a RAKTL
patent, it is always possible that RAKTL may do so. In the event that a Company product becomes
the subject of litigation, a customer could attempt to invoke the Companys indemnity obligations
under the applicable agreement. As with most sales contracts with suppliers of computerized
equipment, the Companys contractual indemnity obligations are generally limited to the products
and services provided by the Company, and generally require the customer to allow the Company to
have control over any litigation and settlement negotiations with the patent holder. The customers
who have received letters from RAKTL generally have multiple suppliers of the types of products
that might potentially be subject to claims by RAKTL. Even though no claims have been made that a specific product offered by the Company infringes
any claim under the RAKTL patent portfolio, the Company has received opinions from its outside
patent counsel that certain products and applications offered by the Company do not infringe
certain claims of the RAKTL patents. The Company has also received opinions from its outside
counsel that certain claims under the RAKTL patent portfolio are invalid or unenforceable.
Furthermore, based on the reviews by outside counsel, the Company is not aware of any valid and
enforceable claims under the RAKTL portfolio that are infringed by the Companys products. If the
Company does become involved in litigation in connection with the RAKTL patent portfolio, under a
contractual indemnity or any other legal theory, the Company intends to vigorously contest the
claims and to assert appropriate defenses. An increasing number of companies, including some
large, well-known companies and some customers of the Company, have already licensed certain rights
under the RAKTL patent portfolio. RAKTL has previously announced license agreements with, among
others, AT&T Corp., Microsoft Corporation and International Business Machines Corporation. Pending Litigation David Barrie, et al., on Behalf of Themselves and All Others Similarly Situated v.
InterVoice-Brite, Inc., et al.; No. 3-01CV1071-D, pending in the United States District Court,
Northern District of Texas, Dallas Division: Several related class action lawsuits were filed in the United States District Court for the
Northern District of Texas on behalf of purchasers of common stock of the Company during the period
from October 12, 1999 through June 6, 2000 (the Class Period). Plaintiffs have filed claims,
which were consolidated into one proceeding, under Sections 10(b) and 20(a) of the Securities
Exchange Act of 1934 and Securities Exchange Act Rule 10b-5 against the Company as well as certain
named current and former officers and directors of the Company on behalf of the alleged class
members. In the complaint, Plaintiffs claim that the Company and the named current and former
officers and directors issued false and misleading statements during the Class Period concerning
the financial condition of the Company, the results of the Companys merger with Brite Voice
Systems, Inc. and the alleged future business projections of the Company. Plaintiffs have asserted
that these alleged statements resulted in artificially inflated stock prices. The Company believes that it and its officers and directors complied with their obligations
under the securities laws, and has vigorously defended the lawsuit. The Company responded to this
complaint by filing a motion to dismiss the complaint in the consolidated proceeding. The Company
asserted that the complaint lacked the degree of specificity and factual support to meet the
pleading standards applicable to federal securities litigation. On this basis, the Company
requested that the United States District Court for the Northern District of Texas dismiss the
complaint in its entirety. On August 8, 2002, the Court entered an order granting the Companys
motion to dismiss the class action lawsuit. In the order dismissing the lawsuit, the Court granted
plaintiffs an opportunity to reinstate the lawsuit by filing an amended complaint. Plaintiffs filed an amended complaint on September 23, 2002. On September 15, 2003, the Court
granted the Companys motion to dismiss the amended class action complaint. Unlike the Courts
prior order dismissing the original class action complaint, the order dismissing the amended
complaint did not grant Plaintiffs an opportunity to reinstate the lawsuit by filing a new amended
complaint. On October 9,




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2003, the Plaintiffs filed a notice of appeal to the Fifth Circuit Court of Appeals from the trial
courts order of dismissal entered on September 15, 2003. The Plaintiffs filed their appellant
brief on February 20, 2004, and the Company filed its brief in opposition to the Plaintiffs appeal
on May 10, 2004. On June 7, 2004, Plaintiffs filed a response to the Companys brief. The Company
and the Plaintiffs made oral arguments before the Fifth Circuit Court of Appeals on October 6,
2004. Audit Committee Investigation In December 2004, the Companys Audit Committee completed its previously disclosed
investigation of certain transactions occurring during the Companys fiscal years 2000 through
2002. The Audit Committee was assisted in its investigation by separate independent legal counsel
and a national accounting firm. The Audit Committee has reported the results of the investigation
to, and the Company is cooperating with, the Securities and Exchange Commission. The Company and
the Audit Committee are in the process of producing certain documents requested by the Securities
and Exchange Commission. The Audit Committee investigation found that the Company accounted for certain transactions
incorrectly during the Companys fiscal years 2000 through 2002. The Companys management
concluded, with the concurrence of the Audit Committee and the Companys external auditors, that
restatement of the Companys prior period financial statements to adjust for the findings of the
Audit Committee investigation is not necessary. In reaching this conclusion, the Company
considered the impact of the incorrect accounting on each of the periods affected, the ages of the
affected financial statements and the lack of any material changes in prior period trends as a
result of the incorrect accounting. In addition, since the date of the most recent transaction
reviewed in the investigation, the Company has restructured its business, made significant
management changes, consolidated its physical operations, significantly reduced its fixed operating
costs and refinanced all of its major debt obligations. The Company cannot predict whether it may
have future losses relating to the matters investigated by the Audit Committee as a result of
future claims, if any, including any claims by the government. The
Audit Committee investigation concluded that a $0.9 million payment made by the Company to a
publicly held supplier purportedly for certain prepaid licenses was linked to an agreement to amend
a 1997 warrant issued to the Company by the supplier to permit the cashless exercise of the
warrant. As a result, the Company believes that the $0.9 million payment should have been recorded as
a reduction in the $21.4 million gain recognized on the sale of the shares underlying the warrant
during the fourth quarter of fiscal 2001 and should not have been recorded as prepaid license
inventory. The Companys payment to the supplier may have rendered unavailable a nonexclusive
registration exemption for the sale of the shares underlying the warrant. The Audit Committee
investigation also found that the Company intentionally provided the same supplier false or
misleading documents for such supplier to use to support such suppliers improper recognition of
revenue in calendar 2001. In addition, the Audit Committee investigation found that five of the six customer sales
transactions investigated were accounted for incorrectly. These five transactions occurred at the
end of quarters in which the Company just met analysts expectations with respect to earnings per
share. The Audit Committee investigation found that the Company improperly recognized revenue in a
quarter-end barter transaction involving approximately 0.4% of annual revenues for fiscal 2000, and
that the Company improperly accelerated the recognition of revenue in four quarter-end transactions
totaling approximately 0.4% and 0.3% of annual revenues in fiscal 2000 and fiscal 2002,
respectively. Other Matters The Company is a defendant from time to time in lawsuits incidental to its business. Based on
currently available information, the Company believes that resolution of all known lawsuits,
including the matter described in Pending Litigation above, is uncertain, and there can be no
assurance that future costs related to such matters would not be material to the Companys
financial position or results of operations.




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The Company is a party to many routine contracts in which it provides general indemnities and
warranties in the normal course of business to third parties for various risks. These indemnities
and warranties are discussed in the following paragraphs. Except in specific circumstances where
the Company has determined that the likelihood of loss is probable and the amount of the loss
quantifiable, the Company has not recorded a liability for any of these indemnities. In general,
the Company is not able to estimate the potential amount of any liability relating to these
indemnities and warranties. Many of the Companys contracts, particularly for managed services, foreign contracts and
contracts with telecommunication companies, include provisions for the assessment of liquidated
damages for delayed project completion and/or for the Companys failure to achieve certain minimum
service levels. The Company has had to pay liquidated damages in the past and may have to pay
additional liquidated damages in the future. Any such future liquidated damages could be
significant. The Companys contracts with its customers generally contain qualified indemnifications
against third party claims relating to the infringement of intellectual property as described in
Intellectual Property Matters above. The Companys contracts with its customers also generally contain warranties and, in some
cases, general indemnifications against other unspecified third party and general liability claims.
The Company has liability insurance protecting it against certain obligations, primarily certain
claims related to property damage, that result from these indemnities. As of November 30, 2004, the Company was obligated under letters of credit totaling $0.6
million issued by a bank to guarantee the Companys performance under a long-term international
managed services contract and related proposals. These letters of credit expire during calendar
2005. The Company has employment agreements with two executive officers. One of these agreements
requires the Company to make termination payments to the officer of two times the officers annual
base compensation in the event the officers services are terminated without cause or payments of
up to 2.99 times the officers annual compensation including bonuses in connection with a
termination of the officers services following a change in ownership of the Company, as defined in
the agreement, prior to the expiration of the agreement. If the officer with such agreement were
terminated for one of the preceding reasons during fiscal 2005, the cost to the Company would range
from $0.8 million to $1.2 million. The second employment agreement requires that in the event the
officers services are terminated without cause, the Company either must make termination payments
to the officer of one times the officers annual base compensation and accelerate vesting on 33,333
shares of Company common stock covered by a stock option or make termination payments to the
officer of two times the officers annual base compensation. If the officer covered by this
agreement were terminated during fiscal 2005, the Company would be required to make payments
ranging from $0.2 million to $0.5 million. A third employment agreement, previously outstanding,
with the Companys former chief executive officer was canceled in November 2004 in connection with
that executives retirement from the Company. The Company, under the terms of its Articles of Incorporation, indemnifies its directors,
officers, employees or agents or any other person serving at the Companys request as a director,
officer, employee or agent of another corporation in connection with a derivative suit if he or she
(1) is successful on the merits or otherwise or (2) acted in good faith, and in a manner he or she
reasonably believed to be in or not opposed to the best interests of the corporation, but the
Company will not provide indemnification for any claim as to which the person was adjudged liable
for negligence or misconduct unless the court determines that under the circumstances the person is
fairly and reasonably entitled to indemnification. The Company provides the same category of
persons with indemnification in a non-derivative suit only if such person (1) is successful on the
merits or otherwise or (2) acted in good faith, and in a manner he or she reasonably believed to be
in or not opposed to the best interests of the corporation, and with respect to any criminal action
or proceeding, had no reason to believe his or her conduct was unlawful. The Company, under the
terms of its Bylaws, also indemnifies its current and former officers and directors to the fullest
extent permitted or required under Article 2.02-1 of the Texas Business Corporation Act.




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In connection with certain lawsuits filed against the Company and certain of its present and
former officers and directors (see Pending Litigation above), the Company has agreed to pay in
advance any expenses, including attorneys fees, incurred by such present and former officers and
directors in defending such litigation, in accordance with Article 2.02-1 of the Texas Business
Corporation Act and the Companys Articles of Incorporation and Bylaws. Each of these parties has
provided the Company with a written undertaking to repay the Company the expenses advanced if the
person is ultimately not entitled to indemnification. Texas corporations are authorized to obtain insurance to protect officers and directors from
certain liabilities, including liabilities against which the corporation cannot indemnify its
officers and directors. The Company has obtained liability insurance for its officers and directors
as permitted by Article 2.02-1 of the Texas Business Corporation Act.




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##### Table of Contents



Item 2
    Managements Discussion and Analysis of Financial Condition and Results of Operations Cautionary Disclosures to Qualify Forward Looking Statements This report on Form 10-Q includes forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of
1934, as amended. All statements other than statements of historical facts included in this Form
10-Q, including, without limitation, statements contained in this Managements Discussion and
Analysis of Financial Condition and Results of Operations and Notes to Consolidated Financial
Statements located elsewhere in this Form 10-Q regarding the Companys financial position,
business strategy, plans and objectives of management of the Company for future operations, and
industry conditions, are forward-looking statements. Although the Company believes that the
expectations reflected in such forward-looking statements are reasonable, it can give no assurance
that such expectations will prove to be correct. In addition to important factors described
elsewhere in this report, the Company cautions current and potential investors that the following
important risk factors, among others, sometimes have affected, and in the future could affect, the
Companys actual results and could cause such results during fiscal 2005, and beyond, to differ
materially from those expressed in any forward-looking statements made by or on behalf of the
Company:  
    The Company is prone to quarterly sales fluctuations. Some of the Companys
transactions are completed in the same fiscal quarter as ordered. The quantity and size of
large sales (sales valued at approximately $2.0 million or more) during any quarter can
cause wide variations in the Companys quarterly sales and earnings, as such sales are
unevenly distributed throughout the fiscal year. The Companys accuracy in estimating
future sales is largely dependent on its ability to successfully qualify, estimate and
close solution sales from its pipeline of sales opportunities during a quarter. No matter
how promising a pipeline opportunity may appear, there is no assurance it will ever result
in a sale. The accuracy of any estimate of future sales is also dependent on the Companys
ability to accurately estimate the amount of revenue to be contributed from beginning
backlog during any fiscal quarter. Accordingly, the Companys actual sales for any fiscal
reporting period may be significantly different from any estimate of sales for such period.
See the discussion entitled Sales in this Item 2 for a discussion of the Companys system
for estimating sales and trends in its business.
    The Companys financing agreement includes financial and operating covenants and default
provisions.In addition to obligations requiring the monthly payment of principal and
interest, the Companys amended and restated credit agreement contains financial covenants,
operating covenants and default provisions. If the Company does not comply with any of
these covenants and default provisions, the Companys secured lender can accelerate all
indebtedness outstanding under the facility and foreclose on a significant portion of the
Companys assets.
    The Company is subject to potential and pending lawsuits and other claims.The Company
is subject to certain potential and pending lawsuits and other claims discussed in Item 1
Legal Proceedings of Part II of this quarterly report on Form 10-Q. The Company believes
the pending lawsuit to which it is subject is without merit and intends to defend the
matter vigorously. The Company may not prevail in the pending litigation or other matters,
and the Company may be subject to claims, governmental penalties or other adverse
consequences arising from the findings of the Companys recently completed Audit Committee
investigation. There can be no assurance that expenses, including any potential settlement,
penalty or judgment, related to any lawsuit or other such claim would not be material to
the Companys financial position or results of operations.
    The Company faces intense competition based on product capabilities and experiences ever
increasing demands from its actual and prospective customers for its products to be
compatible with a variety of rapidly proliferating computing, telephony and computer
networking technologies and standards. The ultimate success of the Companys products is
dependent, to a large degree,




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on the Company allocating its resources to developing and improving products compatible with
those technologies, standards and functionalities that ultimately become widely accepted by
the Companys actual and prospective customers. The Companys success is also dependent, to
a large degree, on the Companys ability to implement arrangements with other vendors with
complementary product offerings to provide actual and prospective customers greater
functionality and to ensure that the Companys products are compatible with the increased
variety of technologies and standards. The principal competitors for the Companys systems
include Alcatel, Avaya, IBM, Nortel, Aspect Communications, Edify, Comverse Technology and
Lucent Technologies. Many of the Companys competitors have greater financial, technological
and marketing resources than the Company. Although the Company has committed substantial
resources to enhance its existing products and to develop and market new products, it may
not be successful.
    The Company may not be successful in transitioning its products and services to an open,
standards-based business model.The Company has historically provided complete, bundled
hardware and software solutions using internally developed components to address its
customers total business needs. Increasingly, the markets for the Companys products are
requiring a shift to the development of products and services based on an open,
standards-based architecture such as the J2EE and Microsoftsâ.NET environments
utilizing VoiceXML and/or SALT standards. Such an open, standards-based approach allows
customers to independently purchase and combine hardware components, standardized software
modules, and customization, installation and integration services from individual vendors
deemed to offer the best value in the particular class of product or service. In such an
environment, the Company believes it may sell less hardware and fewer bundled systems and
may become increasingly dependent on its development and sale of software application
packages, customized software and consulting and integration services. This shift will
place new challenges on the Companys management to transition its products and to hire and
retain the mix of personnel necessary to respond to this business environment, to adapt to
the changing expense structure that the new environment may tend to foster, and to increase
sales of services, customized software and application packages to offset reduced sales of
hardware and bundled solutions. The shift to open standards will also challenge the Company
to accurately estimate the level of R&D expenditures that will be necessary in future
periods to comply with existing standards and, potentially, to migrate to new open
standards. If the Company is unsuccessful in resolving one or more of these challenges,

the Companys revenues and profitability could decline.
    The Company may not be able to retain its customer base, and, in particular, its more
significant customers.The Companys success depends substantially on retaining its
significant customers. The loss of one of the Companys significant customers could
negatively impact the Companys results of operations. The Companys installed base of
customers generally is not contractually obligated to place further solutions orders with
the Company or to extend their services contracts with the Company at the expiration of
their current contracts.
    The Company will be harmed if it loses key business and technical personnel.The
Company relies upon the services of a relatively small number of key technical, project
management and senior management personnel, most of whom do not have employment contracts.
If the Company were to lose any of its key personnel, replacing them could be difficult and
costly. If it were unable to successfully and promptly replace such personnel, the
business could be materially harmed.
    New requirements relating to the accounting treatment for employee stock options may
force the Company to change its compensation practices.The Company currently accounts for
the issuance of stock options using the intrinsic value method as defined in Accounting
Principles Board (APB) Opinion No. 25, Accounting for Stock Issued to Employees. The
Financial Accounting Standards Board has recently issued a revision to Statement of Financial
Accounting Standards No. 123, Share Based Payment, that requires companies to include a
compensation expense in their statements of operations relating to the issuance of employee
stock options.




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##### Table of Contents



This change in accounting for stock options will become effective for the Companys third
quarter of its fiscal year beginning March 1, 2005. As a result of this new accounting
standard, the Company will incur additional expense if it continues to use stock options as
part of its compensation strategy. Alternatively, the Company could decide to decrease or
eliminate the use of employee stock options as an element of its overall compensation plan.
Such an action, however, could affect the Companys ability to retain existing employees and
attract qualified candidates for open positions, and/or it could increase the cash
compensation the Company would have to pay.
    The Companys reliance on significant vendor relationships could result in significant
expense or an inability to serve its customers if it loses these relationships.Although
the Company generally uses standard parts and components for its products, some of its
components, including semi-conductors and, in particular, digital signal processors
manufactured by Texas Instruments, are available only from a small number of vendors.
Likewise, the Company licenses speech recognition technology from a small number of
vendors. As the Company continues to migrate to open, standards-based systems, it will
become increasingly dependent on its component suppliers and software vendors. To date, the
Company has been able to obtain adequate supplies of needed components and licenses in a
timely manner. If the Companys significant vendors are unable or cease to supply
components or licenses at current levels, the Company may not be able to obtain these items
from another source or at historical prices. Consequently, the Company would be unable to
provide products and to service its customers or to generate historical operating margins,
which would negatively impact its business and operating results.
    If third parties assert claims that the Companys products or services infringe on their
technology and related intellectual property rights, whether the claims are made directly
against the Company or against the Companys customers, the Company could incur substantial
costs to defend these claims.If any of these claims is ultimately successful, a third
party could require the Company to pay substantial damages, discontinue the use and sale of
infringing products, expend significant resources to acquire non-infringing alternatives,
and/or obtain licenses to use the infringed intellectual property rights. Moreover, where
the claims are asserted with respect to the Companys customers, additional expenses may be
involved in indemnifying the customer and/or designing and providing non-infringing
products.
    The Company is exposed to risks related to its international operations that could
increase its costs and hurt its business.The Companys products are currently sold in
more than 75 countries. The Companys international sales, as a percentage of total Company
sales, were 44% and 46% for the fiscal quarters ending November 30, 2004 and 2003,
respectively. International sales are subject to certain risks, including:  
    fluctuations in currency exchange rates;
    the difficulty and expense of maintaining foreign offices and distribution channels;
    tariffs and other barriers to trade;
    greater difficulty in protecting and enforcing intellectual property rights;
    general economic and political conditions in each country;
    loss of revenue, property and equipment from expropriation;
    import and export licensing requirements; and
    additional expenses and risks inherent in conducting operations in
geographically distant locations, including risks arising from customers speaking
different languages and having different cultural approaches to the conduct of
business.




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The Companys inability to meet contracted performance targets could subject it to
significant penalties.Many of the Companys contracts, particularly for managed services,
foreign contracts and contracts with telecommunication companies, include provisions for the
assessment of liquidated damages for delayed project completion and/or for the Companys
failure to achieve certain minimum service levels. The Company has had to pay liquidated
damages in the past and may have to pay additional liquidated damages in the future. Any
such future liquidated damages could be significant.
    The Company is exposed to general economic conditions that may harm its business.
Although the general level of business activity rebounded during the Companys fiscal year
ended February 29, 2004, the Company has been affected by the general economic downturn of
the preceding several years, including, particularly, the downturn in the
telecommunications markets. If United States or global economic conditions deteriorate
again in the future, it is possible that capital spending for advanced technology such as
that offered by the Company will again decline. If such unfavorable economic conditions
were to occur in the United States or internationally, such conditions could have a
material adverse impact on the Companys business, operating results and financial
condition.
    Increasing consolidation in the telecommunications and financial industries could affect
the Companys revenues and profitability.The majority of the Companys significant
customers are in the telecommunications and financial industries, which are undergoing
increasing consolidation as a result of merger and acquisition activity. This activity
involving the Companys significant customers could decrease the number of customers
purchasing the Companys products and/or delay purchases of the Companys products by
customers that are in the process of reviewing their strategic alternatives in light of a
pending merger or acquisition. If the Company has fewer customers or its customers delay
purchases of the Companys products as a result of merger and acquisition activity, the
Companys revenues and profitability could decline.
    The occurrence of force majeure events could impact the Companys results from
operations.The occurrence of one or more of the following events could potentially cause
the Company to incur significant losses: acts of God, war, riot, embargoes, acts of civil
or military authorities, acts of terrorism or sabotage, shortage of supply or delay in
delivery by the Companys vendors, the spread of SARS or other diseases, fire, flood,
explosion, earthquake, accident, strikes, radiation, inability to secure transportation,
failure of communications, failure of utilities or similar events. Leadership Changes.In November 2004, the Company announced the retirement of David W. Brandenburg
as Chairman and Chief Executive Officer of the Company. In December 2004, Mr. Brandenburg also
retired as a director of the Company. Mr. Brandenburg had served as CEO since June 2000 and as
Chairman since December 2000, and had previously served as the Companys President from June 1990
through December 1994 and on the Companys Board of Directors from 1990 through 1995 and again
since 1997. In connection with Mr. Brandenburgs retirement, the Companys Board of Directors elected
Gerald F. Montry, a director of the Company since October 2002, as Chairman of the Board.
Mr. Montry has been an active member of the Board of Directors and currently serves on the Finance
and Strategic Planning, Audit and Compensation Committees of the Board. Robert E. Ritchey, the President and a director of the Company, assumed the additional
responsibilities of Chief Executive Officer. Mr. Ritchey joined Intervoice as President and General
Manager, Enterprise Solutions Division, in December 2000, was appointed President of the Company in
July 2002, and was elected as a member of the Board of Directors in July 2004. Sales.The Companys total sales for the third quarter and first nine months of fiscal 2005 were
$48.4 million and $134.5 million, respectively, an increase of $6.6 million (15.8%) and $12.8
million (10.5%), respectively, as compared to the same periods of fiscal 2004. Solutions sales of
$27.6 million and $74.0 million for the third quarter and first nine months of fiscal
2005 reflected increases of 25.4% and 22.0%,




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respectively, over corresponding amounts for the same periods of fiscal 2004. For the third
quarter and first nine months of fiscal 2005, recurring services sales were $20.7 million and $60.5
million, up 5.1% and down 0.9%, respectively, from corresponding amounts for the same periods of
fiscal 2004. The Company operates as a single, integrated business unit. The Companys chief operating
decision maker assesses performance and allocates resources on an enterprise wide basis. The
Companys product line includes IVR/portal solutions, messaging solutions, payment solutions, maintenance
and related services, and managed services provided for customers on an outsourced or managed
service provider basis. The Company believes that product line distinction provides the most
meaningful breakdown of quarterly and annual sales activity. The Companys net sales by product
line for the three and nine months ended November 30, 2004 and 2003 were as follows (in thousands): Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003IVR/portal solution sales
    
    $
    17,396
    
    
    $
    12,633
    
    
    $
    53,432
    
    
    $
    39,978Messaging solution sales
    
    
    2,321
    
    
    
    2,811
    
    
    
    6,951
    
    
    
    5,954Payment solution sales
    
    
    7,921
    
    
    
    6,590
    
    
    
    13,644
    
    
    
    14,757Total solution sales
    
    
    27,638
    
    
    
    22,034
    
    
    
    74,027
    
    
    
    60,689Maintenance and related services sales
    
    
    15,298
    
    
    
    13,878
    
    
    
    44,293
    
    
    
    41,748Managed service sales
    
    
    5,425
    
    
    
    5,848
    
    
    
    16,217
    
    
    
    19,331Total recurring services sales
    
    
    20,723
    
    
    
    19,726
    
    
    
    60,510
    
    
    
    61,079Total sales
    
    $
    48,361
    
    
    $
    41,760
    
    
    $
    134,537
    
    
    $
    121,768
 As identified in the preceding chart, the increase in solution sales from fiscal 2004 levels
is primarily attributable to growth in IVR/portal sales. Such sales increased $4.8 million, or
37.7%, and $13.5 million, or 33.7%, during the third quarter and first nine months of fiscal 2005
over corresponding amounts for the same periods of fiscal 2004. IVR/portal sales for the quarter
and nine months ended November 30, 2004 included $3.3 million and $8.1 million, respectively, recognized as a result of
work performed during those periods on a $12.5 million sale to a major U.S. wireless
telecommunications provider that is being accounted for on a percentage of completion basis. The
Company currently anticipates recognizing an additional $3.3 million under this contract during the
fourth quarter of fiscal 2005. Recurring service sales increased $1.0 million, or 5.1%, and decreased $0.6 million, or 0.9%,
for the third quarter and first nine months of fiscal 2005, when compared to the third quarter and
first nine months of fiscal 2004. Maintenance and related services increased $1.4 million, or
10.2%, and $2.5 million, or 6.1%, for the quarter and nine months ended November 30, 2004 as
compared to the corresponding periods of the prior year. Maintenance sales for the quarter and
nine month periods ended November 30, 2004 included $1.0 million and $2.0 million of revenues
accounted for on a cash basis. Corresponding cash basis sales for the quarter and nine month
periods ended November 30, 2003 totaled $0.4 million and $1.0 million, respectively. Managed
service sales decreased $0.4 million, or 7.2%, and $3.1 million, or 16.1%, for the quarter and nine
month periods ended November 30, 2004, as compared to the corresponding periods of the prior year.
These declines in managed service sales resulted primarily from a reduction in revenues from an
international managed service customer for which the Company recognizes revenue on a cash basis.
Such revenues were $0.0 million and $0.4 million for the third quarter and first nine months of
fiscal 2005 as compared to $1.1 million and $5.1 million for the third quarter and first nine
months of fiscal 2004. Based on cash received in December 2004, the Company will recognize managed
service revenues of at least $1.1 million relating to this contract in the quarter ending February
28, 2005. The timing and amount of any additional future revenues from this customer remain
uncertain. Sales to one customer, O2, accounted for approximately 11% of the Companys total sales during
the quarter ended November 30, 2004. There were no customers accounting for 10% or more of the
Companys total sales during the quarter ended November 30, 2003. Sales to O2 accounted for




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approximately 10% of the Companys total sales during the nine month periods ending November 30,
2004 and November 30, 2003. There were no other customers accounting for 10% or more of the
Companys total sales during the three or nine month periods ended November 30, 2004 and November 30,
2003. Revenues are attributed to geographic locations based on locations of customers. The
Companys net sales by geographic area for the three and nine month periods ended November 30, 2004
and 2003 were as follows (in thousands): Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003North America
    
    $
    27,071
    
    
    $
    22,408
    
    
    $
    80,441
    
    
    $
    71,426Europe, Middle East and Africa
    
    
    17,221
    
    
    
    16,428
    
    
    
    45,562
    
    
    
    43,597Pacific Rim
    
    
    1,549
    
    
    
    631
    
    
    
    3,651
    
    
    
    1,791Central and South America
    
    
    2,520
    
    
    
    2,293
    
    
    
    4,883
    
    
    
    4,954Total
    
    $
    48,361
    
    
    $
    41,760
    
    
    $
    134,537
    
    
    $
    121,768
 International sales comprised 44% of the Companys total sales during the third quarter of
fiscal 2005, down slightly from 46% during the third quarter of fiscal 2004. For the first nine
months of fiscal 2005, international sales comprised 40% of the Companys total sales, down from
41% during the same period of fiscal 2004. The Company uses a system combining estimated sales from its service and support contracts,
its backlog of committed solutions orders and its pipeline of solutions sales opportunities to
project future sales and trends in its business. For the three and nine month periods ended
November 30, 2004 and 2003, sales were sourced as follows: Three Months Ended
    
    
    Nine Months EndedNovember 30,
    
    
    November 30,
    
    
    November 30,
    
    
    November 30,2004
    
    
    2003
    
    
    2004
    
    
    2003(Based on Averages of QuarterlyActivity)Sales from recurring services contracts
    
    
    43
    %
    
    
    47
    %
    
    
    45
    %
    
    
    50
    %Sales from beginning solutions backlog
    
    
    45
    %
    
    
    31
    %
    
    
    41
    %
    
    
    35
    %Sales from the quarters pipeline
    
    
    12
    %
    
    
    22
    %
    
    
    14
    %
    
    
    15
    %100
    %
    
    
    100
    %
    
    
    100
    %
    
    
    100
    %
 The Companys recurring service contracts range in original duration from one month to five
years, with most managed service contracts having initial terms of two to three years and most
maintenance and related contracts having initial terms of one year. Because many of the longer
duration contracts give customers early cancellation privileges, the Company does not consider its
book of services contracts to be reportable backlog, and a portion of the potential revenue
reflected in the contract values may never be realized. Nevertheless, it is easier for the Company
to estimate service and support sales than to estimate solutions sales for the next quarter because
the service and support contracts generally span multiple quarters and revenues recognized under
each contract are generally similar from one quarter to the next.




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The
Companys solutions backlog is made up of customer orders for
solutions for which it has
received complete purchase orders and which the Company expects to ship within twelve months.
Solutions backlog as of the end of the Companys last five quarters was as follows (in thousands): Quarter Ended
    
    Solutions BacklogNovember 30, 2004
    
    $
    35,166August 31, 2004
    
    $
    40,214May 31, 2004
    
    $
    43,174February 29, 2004
    
    $
    31,707November 30, 2003
    
    $
    34,003
 The 36% increase in solutions backlog from February 29, 2004 to May 31, 2004 reflects the
booking by the Company of an order totaling approximately $12.5 million from a major U.S. wireless
telecommunications provider and an order totaling approximately $4.2 million from a large European
network provider. Approximately $6.1 million of such contracts was recognized as solutions revenue
in the quarter ended August 31, 2004 and an additional $4.9 million was recognized as solutions
revenue in the quarter ended November 30, 2004. The accuracy of any estimate of future sales is
dependent, in part, on the Companys ability to project the amount of revenue to be contributed
from beginning solutions backlog during any fiscal quarter. This estimate, in turn, is dependent
on the Companys ability to successfully predict the amount and timing of work to be performed on
projects, the timing of customer acceptance of certain projects and the amount and timing of cash
to be received on projects accounted for on a cash basis. The Companys pipeline of opportunities for future solutions sales is the aggregation of its
sales opportunities, with each opportunity evaluated for the date the potential customer will make
a purchase decision, competitive risks, and the potential amount of any resulting sale. No matter
how promising a pipeline opportunity may appear, there is no assurance it will ever result in a
sale. While this pipeline may provide the Company some sales guidelines in its business planning
and budgeting, pipeline estimates are necessarily speculative and may not consistently correlate to
revenues in a particular quarter or over a longer period of time. Special Charges.The Company incurred no special charges during the three and nine month periods
ended November 30, 2004 and during the three month period ended November 30, 2003. During the
quarter ended May 31, 2003, the Company reduced its workforce by 56 positions. In doing so, the
Company incurred severance charges of approximately $1.4 million, with approximately $0.6 million,
$0.2 million, and $0.6 million impacting cost of goods sold, research and development, and selling,
general and administrative expenses, respectively. During the quarter ended August 31, 2003, the
Companys chief financial officer resigned to pursue other opportunities. The Company incurred cash
and non-cash charges totaling approximately $0.5 million and $0.3 million, respectively, during the
quarter under the terms of a separation agreement executed in connection with the officers
resignation. Such charges were included in selling, general and administrative expenses for the
quarter. All amounts related to these fiscal 2004 special charges have been paid. Cost of Goods Sold.Cost of goods sold for the third quarter and first nine months of fiscal 2005
was approximately $20.7 million or 42.9% of sales and $60.0 million or 44.6% of sales,
respectively. This compares to $19.0 million or 45.4% of sales and $55.7 million or 45.7% of sales
for the third quarter and first nine months of fiscal 2004. As described above, the Company
incurred special charges to cost of goods sold during the first nine months of fiscal 2004 totaling
$0.6 million or 0.5% of sales. Cost of goods sold on solution sales was $13.7 million (49.7%) and
$39.0 million (52.7%) for the third quarter and first nine months of fiscal 2005, respectively, as
compared to $12.6 million (57.2%) and $35.1 million (57.8%) for the same periods of fiscal 2004. A
significant portion of the Companys cost of goods sold is comprised of labor costs that are fixed
over the near term as opposed to direct material and license/royalty costs that vary directly with
sales volume. Approximately 5.9% of the overall 7.5% reduction in solution costs as a percentage
of solution sales from the quarter ended November 30, 2003 to the quarter ended November 30, 2004
is attributable to the Companys ability to gain leverage on such fixed costs in periods of higher
sales volume. Cost of goods sold on recurring service sales was $7.0




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million (33.8%) and $21.0 million (34.7%) for the third quarter and first nine months of fiscal
2005, respectively, as compared to $6.4 million (32.2%) and $20.6 million (33.7%) for the same
periods of fiscal 2004. The small increases in these percentages reflect the effect on the
calculation of the cash basis managed services revenue recognized during the third quarter and
first nine months of fiscal 2004, offset in part by slight reductions in direct labor costs
associated with these services. Research and Development Expenses. Research and development expenses during the third quarter and
first nine months of fiscal 2005 were approximately $4.1 million, or 8.5% of total Company sales,
and $11.3 million, or 8.4% of sales, respectively. During the third quarter and first nine months
of the previous fiscal year, research and development expenses were $3.7 million, or 8.8% and $11.3
million or 9.2%, respectively, of the Companys total sales. The Company incurred R&D charges
described above in Special Charges of $0.2 million (0.2%) during the first nine months of fiscal
2004. Research and development expenses include the design of new products and the enhancement of
existing products. The Companys research and development spending is focused in four key areas.
First, software tools are being developed to aid in the development and deployment of customer
applications incorporating speech recognition, text-to-speech, and other rich media technologies
for enterprise, wireless, and fixed line providers. Next, server-based application software
platforms are being developed for operations and management of contact center, speech, and call
completion applications. These applications are branded under the product name Omvia Voice
Framework and are scheduled for release in fiscal 2006. These software platforms are being
developed for deployment and management of enterprise, wireless and wireline network operator
applications and are designed to operate in both J2EE and Microsofts®.Net enterprise computing
environments. Third, media servers, voice browsers, and call processing infrastructure based on
open standards such as SALT, VoiceXML, and CCXML are being developed. Additionally, these media
servers are VOIP enabled, allowing operation in soft-switch and hybrid PSTN and VOIP networks.
Finally, the Company is developing packaged, speech-enabled applications for the network operator
and enterprise markets. These include a range of vertical and horizontal applications that are
designed to greatly enhance customer return on investment by providing many commonly used,
configurable functions that can be more quickly deployed than custom applications. Certain of
these applications are currently available under the product name Omvia Voice Express.
Additionally, modular productivity and communications applications for wireless and fixed-line
applications including speech driven voice mail, voice activated dialing, and enhanced personal
information management are being developed. The network products are branded under the product
name Omvia Media Exchange and are scheduled for release in fiscal 2006. The Company expects to maintain a strong commitment to research and development to remain at
the forefront of technology development in its markets, which is essential to the continued
improvement of the Companys position in the industry. Selling, General and Administrative Expenses.Selling, general and administrative expenses during
the third quarter and first nine months of fiscal 2005 were approximately $16.4 million, or 33.9%
of total Company sales, and $44.5 million, or 33.1% of sales, respectively. SG&A expenses during
the third quarter and first nine months of fiscal 2004 were $13.6 million or 32.5% and $40.1
million or 32.9%, respectively, of the Companys total sales. The Company incurred SG&A charges in
connection with the Audit Committee investigation described in Note H of Part 1 of this Form 10-Q
of approximately $1.6 million or 1.2% of total sales during the nine months ended November 30,
2004. Of this amount, approximately $1.5 million, or 3.1% of sales for the period, were incurred
during the third quarter of fiscal 2005. The Company is continuing to cooperate with, and provide
documents to, the Securities and Exchange Commission and anticipates incurring additional
significant charges during the balance of the fiscal year ending February 28, 2005 and at least the
first quarter of fiscal 2006. The Company incurred SG&A charges described above in Special
Charges totaling $1.4 million (1.1%) during the first nine months of fiscal 2004.




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Amortization of Acquisition Related Intangible Assets.Amortization expense for the quarter ended
November 30, 2004 declined $0.4 million from year ago levels as the Company completed the
amortization of certain developed technology acquired in its fiscal 2000 purchase of Brite Voice
Systems. Amortization expense on acquired intangible assets is expected to total approximately
$0.3 million for the balance of fiscal 2005 and approximately $1.0 million per year thereafter
through fiscal 2009. Interest Expense.Interest expense was $0.1 million and $0.5 million during the third quarter and
first nine months of fiscal 2005 as compared to $0.5 million and $1.6 million during the third
quarter and first nine months of fiscal 2004. The reduction relates to two factors. First, the
Companys outstanding debt as of the beginning of fiscal 2005 totaled $13.1 million, a 31%
reduction from the $19.1 million balance outstanding at the beginning of fiscal 2004. Second, as a
result of refinancings undertaken in the fourth quarter of fiscal 2004 and the second quarter of
fiscal 2005 (see Liquidity and Capital Resources, below), the Company has lowered the interest
rates it pays on its outstanding line of credit and term debt balances by approximately three and
six percentage points, respectively, over rates in place at November 30, 2003. Income Taxes. The Company recorded an income tax benefit of $0.1 million and income tax expense of $2.5
million, respectively, for the three and nine month periods ended November 30, 2004. These amounts
result from a combination of tax expense provided at an estimated annual tax rate of 24%, a
reduction in tax expense during the third quarter of fiscal 2005 of $0.9 million as a result of a
favorable tax settlement with a foreign government, and additional reductions in tax expense during
the third quarter totaling $0.9 million as a result of adjustments to domestic tax liabilities made
in connection with the completion of the Companys fiscal 2004 tax returns. The 24% annual rate
differs from the 35% U.S. federal statutory rate primarily because of expected benefits to be
realized in the United States from the use of previously reserved net operating losses and from the
effect of non-U.S. tax rates. The Company recorded income tax expense of $0.4 million and $2.5 million for the three and
nine months ended November 30, 2003. These amounts result primarily from a combination of tax
expense provided at an estimated annual tax rate of 38% and reductions in tax expense relating to
the favorable settlement in the third quarter of fiscal 2004 of certain tax contingencies. The 38%
annual rate differs from the 35% U.S. federal statutory rate primarily because of the effect of
non-U.S. tax rates, as a significant portion of the pretax income for the periods was generated
from the Companys international operations. During the quarter ended November 30, 2003, the
Companys wholly owned subsidiary, Brite Voice Systems, Inc. (Brite), reached final settlement
with the IRS regarding a disputed Notice of Deficiency relating to Brites August 1999 federal
income tax return. As a result of the settlement, the Company reversed approximately $1.2 million
of taxes payable it had accrued in prior years in response to the IRS challenge. Income from Operations and Net Income.The Company generated operating income of $6.9 million and
net income of $7.0 million during the third quarter of fiscal 2005. During the third quarter of
fiscal 2004, the Company generated operating income of $4.9 million and net income of $3.6 million.
For the nine months ended November 30, 2004, the Company generated operating income of $17.6
million and net income of $15.3 million compared to operating income of $12.6 million and net
income of $8.1 million for the nine month period ended November 30, 2003. The Companys improved
financial performance for the quarter and nine months ended November 30, 2004 over similar periods
for fiscal 2004 reflects the increase in sales volume, a reduction in amortization costs, the
benefit of lower interest costs and a lower effective tax rate. Liquidity and Capital Resources.The Company had approximately $50.6 million in cash and cash
equivalents at November 30, 2004, while borrowings under the Companys long-term debt facilities
totaled $10.4 million. The Companys cash balances increased $1.6 million during the three months
ended November 30, 2004, with operating activities providing $2.4 million of cash, net investing
activities using $1.4 million of cash, net financing activities using $0.2 million of cash and
exchange rates favorably impacting cash by $0.8 million.




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Operating cash flow for the quarter ended November 30, 2004 was favorably impacted by the
Companys continuing profitability in the quarter and by its related continuing focus on operating
expense control and balance sheet management. The Companys days sales outstanding (DSOs) of
accounts receivable at November 30, 2004 increased to 62 days from 53 days at August 31, 2004. For sales of certain of its more complex, customized systems (generally ones with a sales
price of $0.5 million or more), the Company recognizes revenue based on a percentage of completion
methodology. Unbilled receivables accrued under this methodology totaled $10.3 million (30.8% of
total net receivables) at November 30, 2004, up $1.3 million from August 31, 2004. This increase
primarily reflects progress made during the third quarter on several large international projects
being accounted for on a percentage of completion basis. The Company expects to bill and collect
unbilled receivables as of November 30, 2004 within the next 12 months. While the Company continues to focus on the level of its investment in accounts receivable, it
now generates a significant percentage of its sales, particularly sales of enhanced
telecommunications services systems, outside the United States. Customers in certain countries are
subject to significant economic and political challenges that affect their cash flow, and many
customers outside the United States are generally accustomed to vendor financing in the form of
extended payment terms. To remain competitive in markets outside the United States, the Company may
offer selected customers such payment terms. In all cases, however, the Company only recognizes
revenue at such time as its solution or service fee is fixed or determinable, collectibility is
probable and all other criteria for revenue recognition have been met. In some limited cases, this
policy may result in the Company recognizing revenue on a cash basis, limiting revenue
recognition on certain sales of solutions and/or services to the actual cash received to date from
the customer, provided that all other revenue recognition criteria have been satisfied. The Company used $1.4 million of cash to purchase additional equipment and software during the
quarter ended November 30, 2004. The expenditures relate primarily to a Company initiative to
upgrade its overall computing environment. The Company expects to spend an additional $2.0 million
to $3.0 million on this initiative during the remainder of fiscal 2005. On June 3, 2004, the Company entered into an amended and restated credit agreement with its
lender that added an $8.0 million term loan to its existing $5.5 million line of credit. The
Company used the proceeds of the new term loan to repay all amounts outstanding under its mortgage
loan. With this refinancing, the Company lowered its interest rate on $8.0 million of debt from
10.5% to a rate equal to the prime rate plus 0.5% or the London Inter-Bank Offering Rate plus 2.25%
(4.375% at November 30, 2004). The term loan principal is due in monthly installments of $33,333
beginning July 1, 2004 with a final balloon payment of approximately $4.0 million due June 30,
2009. The term loan may be repaid in whole or in part without any penalty. In addition to making
its required monthly installment payments, the Company also made discretionary payments of $1.0
million during each of the second and third fiscal quarters of fiscal 2005. Subsequent to November
30, 2004, the Company made a third discretionary payment of $1.0 million on the term loan and a
discretionary payment of $1.0 million on the Companys line of credit. Borrowings under the
Companys credit agreement are secured by first liens on the Companys accounts receivable, general
intangibles, equipment and inventory, and by a first lien on the real property and fixtures
comprising the Companys Dallas headquarters.




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During the quarter ended November 30, 2004, the Companys option holders exercised options for
approximately 0.2 million shares of common stock and, in so doing, provided the Company with $0.9
million of cash. For the nine month period ended November 30, 2004, option holders exercised
options for approximately 0.5 million shares of common stock providing $2.6 million of cash.
During December 2004, approximately 0.9 million shares of common stock have been issued as a result
of option exercises providing $5.5 million of cash. The Company currently anticipates using at
least a portion of the cash received from such fourth quarter exercises to continue to make
accelerated payments on its outstanding debt. For the nine months ended November 30, 2004, the
Company also reduced its income tax payable by $2.0 million as a result of tax benefits associated
with option exercises. Such benefits are reflected as an increase to
additional capital in the
accompanying Statement of Changes in Stockholders Equity. Adequacy of Cash Reserves The Company believes its cash reserves and internally generated cash flow along with any cash
availability under its line of credit will be sufficient to meet its cash requirements for at least
the next 12 months. Impact of Inflation The Company does not expect any significant short-term impact of inflation on its financial
condition. Technological advances should continue to reduce costs in the computer and
communications industries. Further, the Company presently is not bound by long term fixed price
sales contracts. The absence of such contracts reduces the Companys exposure to inflationary
effects.




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Item 3 Quantitative and Qualitative Disclosures About Market Risk Interest Rate Risks The Company invests cash balances in excess of operating requirements in short-term securities
that generally have maturities of 90 days or less. The carrying value of these securities
approximates market value, and there is no long-term interest rate risk associated with this
investment. At November 30, 2004, the Companys outstanding long-term debt was comprised of the following
(in thousands): November 30, 2004Revolving Line of credit, bearing interest, payable
monthly, accruing at a rate equal to the
prime rate plus 0.25% or the London
Inter-Bank Offering Rate plus 1.75%
(3.875% at November 30, 2004)
    
    $
    4,601Term loan, bearing interest, payable monthly,
accruing at a rate equal to the prime rate
plus 0.50% or the London Inter-Bank Offering
Rate plus 2.25% (4.375% at November 30, 2004)
    
    
    5,834$
    10,435
 The following table provides information about the Companys credit agreements that are
sensitive to changes in interest rates. For the credit agreements, the table presents cash flows
for scheduled principal payments and related weighted-average interest rates by expected maturity
dates. Weighted-average variable rates are based on rates in effect as of November 30, 2004. Fiscal2005
    
    
    2006
    
    
    2007
    
    
    2008
    
    
    2009
    
    
    2010(Dollars in Thousands)Long-term debt-variable rate U.S.
    
    $
    100
    
    
    $
    400
    
    
    $
    5,001
    
    
    $
    400
    
    
    $
    400
    
    
    $
    4,134Projected weighted average
interest rate
    
    
    4.2
    %
    
    
    4.1
    %
    
    
    4.1
    %
    
    
    4.4
    %
    
    
    4.4
    %
    
    
    4.4
    %




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##### Table of Contents



Item 4 Controls and Procedures Evaluation of disclosure controls and procedures.The Companys disclosure controls and
procedures are designed to provide reasonable, but not absolute, assurance that the objectives of
the Companys disclosure control system are met. A control system, no matter how well conceived
and operated, is subject to inherent limitations. These limitations include the realities that
judgments in decision-making can be faulty and that breakdowns can occur because of simple errors
or mistakes. Additionally, controls can be circumvented by the individual acts of some persons, by
collusion of two or more people or by management override of the control. Because of the inherent
limitations in a cost-effective control system, misstatements due to error or fraud may occur and
not be detected. Based on the evaluation by the Companys management (with the participation of the Companys
chief executive officer and chief financial officer), as of the end of the period covered by this
report, the Companys chief executive officer and chief financial officer have concluded that the
Companys disclosure controls and procedures (as defined in Securities Exchange Act Rules 13a-15(e)
and 15d-15(e)) are effective to provide reasonable assurance that the material information required
to be disclosed by the Company in reports that it files or submits under the Securities Exchange
Act of 1934 is recorded, processed, summarized and reported within the time periods specified in
Securities and Exchange Commission rules and forms. Such officers also have concluded that the
Companys disclosure controls and procedures are effective to ensure that information required to
be disclosed in the reports that it files or submits under the Exchange Act is accumulated and
communicated to the Companys management, including its principal executive and principal financial
officers, to allow timely decisions regarding required disclosure. Changes in internal controls.There has been no change in the Companys internal control over
financial reporting identified in connection with that evaluation that occurred during the quarter
ended November 30, 2004 that has materially affected, or is reasonably likely to materially affect,
the Companys internal control over financial reporting.




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##### Table of Contents



PART II. OTHER INFORMATION 
 Item 1 Legal Proceedings Pending Litigation David Barrie, et al., on Behalf of Themselves and All Others Similarly Situated v.
InterVoice-Brite, Inc., et al.; No. 3-01CV1071-D, pending in the United States District Court,
Northern District of Texas, Dallas Division: Several related class action lawsuits were filed in the United States District Court for the
Northern District of Texas on behalf of purchasers of common stock of the Company during the period
from October 12, 1999 through June 6, 2000 (the Class Period). Plaintiffs have filed claims,
which were consolidated into one proceeding, under Sections 10(b) and 20(a) of the Securities
Exchange Act of 1934 and Securities Exchange Act Rule 10b-5 against the Company as well as certain
named current and former officers and directors of the Company on behalf of the alleged class
members. In the complaint, Plaintiffs claim that the Company and the named current and former
officers and directors issued false and misleading statements during the Class Period concerning
the financial condition of the Company, the results of the Companys merger with Brite Voice
Systems, Inc. and the alleged future business projections of the Company. Plaintiffs have asserted
that these alleged statements resulted in artificially inflated stock prices. The Company believes that it and its officers and directors complied with their obligations
under the securities laws, and has vigorously defended the lawsuit. The Company responded to this
complaint by filing a motion to dismiss the complaint in the consolidated proceeding. The Company
asserted that the complaint lacked the degree of specificity and factual support to meet the
pleading standards applicable to federal securities litigation. On this basis, the Company
requested that the United States District Court for the Northern District of Texas dismiss the
complaint in its entirety. On August 8, 2002, the Court entered an order granting the Companys
motion to dismiss the class action lawsuit. In the order dismissing the lawsuit, the Court granted
plaintiffs an opportunity to reinstate the lawsuit by filing an amended complaint. Plaintiffs filed an amended complaint on September 23, 2002. On September 15, 2003, the Court
granted the Companys motion to dismiss the amended class action complaint. Unlike the Courts
prior order dismissing the original class action complaint, the order dismissing the amended
complaint did not grant Plaintiffs an opportunity to reinstate the lawsuit by filing a new amended
complaint. On October 9, 2003, the Plaintiffs filed a notice of appeal to the Fifth Circuit Court
of Appeals from the trial courts order of dismissal entered on September 15, 2003. The Plaintiffs
filed their appellant brief on February 20, 2004, and the Company filed its brief in opposition to
the Plaintiffs appeal on May 10, 2004. On June 7, 2004, Plaintiffs filed a response to the
Companys brief. The Company and the Plaintiffs made oral arguments before the Fifth Circuit Court
of Appeals on October 6, 2004. Audit Committee Investigation In December 2004, the Companys Audit Committee completed its previously disclosed
investigation of certain transactions occurring during the Companys fiscal years 2000 through
2002. The Audit Committee was assisted in its investigation by separate independent legal counsel
and a national accounting firm. The Audit Committee has reported the results of the investigation
to, and the Company is cooperating with, the Securities and Exchange Commission. The Company and
the Audit Committee are in the process of producing certain documents requested by the Securities
and Exchange Commission. The Audit Committee investigation found that the Company accounted for certain transactions
incorrectly during the Companys fiscal years 2000 through 2002. The Companys management
concluded, with the concurrence of the Audit Committee and the Companys external auditors, that
restatement of the Companys prior period financial statements to adjust for the findings of the
Audit




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##### Table of Contents



Committee investigation is not necessary. In reaching this conclusion, the Company considered the
impact of the incorrect accounting on each of the periods affected, the ages of the affected
financial statements and the lack of any material changes in prior period trends as a result of the
incorrect accounting. In addition, since the date of the most recent transaction reviewed in the
investigation, the Company has restructured its business, made significant management changes,
consolidated its physical operations, significantly reduced its fixed operating costs and
refinanced all of its major debt obligations. The Company cannot predict whether it may have
future losses relating to the matters investigated by the Audit Committee as a result of future
claims, if any, including any claims by the government. The
Audit Committee investigation concluded that a $0.9 million payment made by the Company to a
publicly held supplier purportedly for certain prepaid licenses was linked to an agreement to amend
a 1997 warrant issued to the Company by the supplier to permit the cashless exercise of the
warrant. As a result, the Company believes that the $0.9 million payment should have been recorded as
a reduction in the $21.4 million gain recognized on the sale of the shares underlying the warrant
during the fourth quarter of fiscal 2001 and should not have been recorded as prepaid license
inventory. The Companys payment to the supplier may have rendered unavailable a nonexclusive
registration exemption for the sale of the shares underlying the warrant. The Audit Committee
investigation also found that the Company intentionally provided the same supplier false or
misleading documents for such supplier to use to support such suppliers improper recognition of
revenue in calendar 2001. In addition, the Audit Committee investigation found that five of the six customer sales
transactions investigated were accounted for incorrectly. These five transactions occurred at the
end of quarters in which the Company just met analysts expectations with respect to earnings per
share. The Audit Committee investigation found that the Company improperly recognized revenue in a
quarter-end barter transaction involving approximately 0.4% of annual revenues for fiscal 2000, and
that the Company improperly accelerated the recognition of revenue in four quarter-end transactions
totaling approximately 0.4% and 0.3% of annual revenues in fiscal 2000 and fiscal 2002,
respectively. 
 Item 6 Exhibits  3.1
    Articles of Incorporation, as amended, of Registrant. (2)3.2
    Amendment to Articles of Incorporation of Registrant. (3)3.3
    Amendment to Articles of Incorporation of Registrant. (4)3.4
    Third Restated Bylaws of Registrant. (7)4.1
    Third Amended and Restated Rights Agreement dated as of May 1, 2001 between the
Registrant and Computershare Investor Services, LLC, as Rights Agent. (5)4.2
    Securities Purchase Agreement, dated as of May 29, 2002, between the Registrant and the
Buyers named therein (the Securities Purchase Agreement). (6)4.3
    Form of Warrant, dated as of May 29, 2002, between the Registrant and each of the
Buyers under the Securities Purchase Agreement. (6)4.4
    Registration Rights Agreement, dated as of May 29, 2002, between the Registrant and
each of the Buyers under the Securities Purchase Agreement. (6)4.5
    First Amendment to Third Amended and Restated Rights Agreement dated as of May 29,
2002, between the Registrant and Computershare Investor Services, LLC, as Rights Agent. (6)




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##### Table of Contents



10.1
    Letter agreement dated November 18, 2004 between Registrant and David W. Brandenburg.
(1)10.2
    Summary of Fiscal Year 2005 Second Half Incentive Plan. (8)31.1
    Certification of Chief Executive Officer of Periodic Report Pursuant to Rule 13a-14(a)
or Rule 15d-14(a). (1)31.2
    Certification of Chief Financial Officer of Periodic Report Pursuant to Rule 13a-14(a)
or Rule 15d-14(a). (1)32.1
    Certification by Chief Executive Officer of Periodic Report Pursuant to Rule 13a-14(b)
and 18 U.S.C. Section 1350. (1)*32.2
    Certification by Chief Financial Officer of Periodic Report Pursuant to Rule 13a-14(b)
and 18 U.S.C. Section 1350. (1)*   (1)
    
    Filed herewith.(2)
    
    Incorporated by reference to exhibits to the Companys 1995 Annual Report on Form 10-K for
the fiscal year ended February 28, 1995, filed with the SEC on May 30, 1995.(3)
    
    Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the fiscal
quarter ended August 31, 1999, filed with the SEC on October 14, 1999.(4)
    
    Incorporated by reference to exhibits to the Companys Quarterly Report on Form 10-Q for the
quarter ended August 31, 2002, filed with the SEC on October 15, 2002.(5)
    
    Incorporated by reference to exhibits to Form 8-A/A (Amendment 3) filed with the SEC on May
9, 2001.(6)
    
    Incorporated by reference to exhibits to the Companys Current Report on Form 8-K, filed with
the SEC on May 30, 2002.(7)
    
    Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the fiscal
quarter ended August 31, 2004, filed with the SEC on October 12, 2004.(8)
    
    Incorporated by reference to exhibits to the Companys Current Report on Form 8-K, filed with
the SEC on November 19, 2004.*
    
    The certifications attached as Exhibit 32.1 and Exhibit 32.2 accompany the Quarterly Report
on Form 10-Q pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not be deemed
filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as
amended.




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##### Table of Contents



SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused
this report to be signed on its behalf by the undersigned thereunto duly authorized. INTERVOICE, INC.Date: January 10, 2005
    By:
    /s/ MARK C. FALKENBERGMark C. FalkenbergChief Accounting Officer




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##### Table of Contents



INDEX TO EXHIBITS EXHIBITSNO.
    
    DESCRIPTION3.1
    
    Articles of Incorporation, as amended, of Registrant. (2)3.2
    
    Amendment to Articles of Incorporation of Registrant. (3)3.3
    
    Amendment to Articles of Incorporation of Registrant. (4)3.4
    
    Third Restated Bylaws of Registrant. (7)4.1
    
    Third Amended and Restated Rights Agreement dated as of May 1, 2001 between the
Registrant and Computershare Investor Services, LLC, as Rights Agent. (5)4.2
    
    Securities Purchase Agreement, dated as of May 29, 2002, between the Registrant and the
Buyers named therein (the Securities Purchase Agreement). (6)4.3
    
    Form of Warrant, dated as of May 29, 2002, between the Registrant and each of the
Buyers under the Securities Purchase Agreement. (6)4.4
    
    Registration Rights Agreement, dated as of May 29, 2002, between the Registrant and
each of the Buyers under the Securities Purchase Agreement. (6)4.5
    
    First Amendment to Third Amended and Restated Rights Agreement dated as of May 29,
2002, between the Registrant and Computershare Investor Services, LLC, as Rights Agent. (6)10.1
    
    Letter agreement dated November 18, 2004 between Registrant and David W. Brandenburg. (1)10.2
    
    Summary of Fiscal Year 2005 Second Half Incentive Plan. (8)31.1
    
    Certification of Chief Executive Officer of Periodic Report Pursuant to Rule 13a-14(a)
or Rule 15d-14(a). (1)31.2
    
    Certification of Chief Financial Officer of Periodic Report Pursuant to Rule 13a-14(a)
or Rule 15d-14(a). (1)32.1
    
    Certification by Chief Executive Officer of Periodic Report Pursuant to Rule 13a-14(b)
and 18 U.S.C. Section 1350. (1)*32.2
    
    Certification by Chief Financial Officer of Periodic Report Pursuant to Rule 13a-14(b)
and 18 U.S.C. Section 1350. (1)*
   (1)
    
    Filed herewith.(2)
    
    Incorporated by reference to exhibits to the Companys 1995 Annual Report on Form 10-K for
the fiscal year ended February 28, 1995, filed with the SEC on May 30, 1995.(3)
    
    Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the fiscal
quarter ended August 31, 1999, filed with the SEC on October 14, 1999.




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##### Table of Contents



(4)
    
    Incorporated by reference to exhibits to the Companys Quarterly Report on Form 10-Q for the
quarter ended August 31, 2002, filed with the SEC on October 15, 2002.(5)
    
    Incorporated by reference to exhibits to Form 8-A/A (Amendment 3) filed with the SEC on May
9, 2001.(6)
    
    Incorporated by reference to exhibits to the Companys Current Report on Form 8-K, filed with
the SEC on May 30, 2002.(7)
    
    Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the fiscal
quarter ended August 31, 2004, filed with the SEC on October 12, 2004.(8)
    
    Incorporated by reference to exhibits to the Companys Current Report on Form 8-K, filed with
the SEC on November 19, 2004.*
    
    The certifications attached as Exhibit 32.1 and Exhibit 32.2 accompany the Quarterly Report
on Form 10-Q pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not be deemed
filed by the Company for purposes of Section 18 of the Securities Exchange Act of 1934, as
amended.