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1 Section 1066 of the Act grants the Secretary of the Treasury interim authority to perform certain functions of the CFPB. Pursuant to that authority, Treasury publishes this interim final rule on behalf

of the CFPB. **BUREAU OF CONSUMER FINANCIAL**

**PROTECTION**

**12 CFR Part 1070**

**[Docket No. CFPB–2011–0003]**

**RIN 3170–AA01**

**Disclosure of Records and Information**

**AGENCY :**  Bureau of Consumer Financial

Protection.

**ACTION :**  Interim final rule with request for public comment.

**SUMMARY :**  This interim final rule establishes procedures for the public to

obtain information from the Bureau of Consumer Financial Protection, under the Freedom of Information Act, the Privacy Act of 1974, and in legal proceedings. This interim final rule also establishes the CFPB’s rules regarding

the confidential treatment of information obtained from persons in

connection with the exercise of its

authorities under federal consumer

financial law.

**DATES :**  This interim final rule is effective July 28, 2011. Written comments must be submitted by September 26, 2011.

**ADDRESSES :**  You may submit comments, identified by Docket No. CFPB–2011–

0003, by any of the following methods:

• Electronic: http:// www.regulations.gov. Follow the instructions for submitting comments.

• Mail or Hand Delivery/Courier in Lieu of Mail: Monica Jackson, Office of the Executive Secretary, Consumer Financial Protection Bureau, 1801 L Street, NW., Washington, DC 20036.

All submissions must include the agency name and docket number or Regulatory Information Number (RIN) for this rulemaking. In general, all comments received will be posted without change to http:// www.regulations.gov. In addition, comments will be available for public inspection and copying at 1801 L Street, NW., Washington, DC 20036, on official business days between the hours of 10 a.m. and 5 p.m. Eastern Time. You can make an appointment to inspect the documents by telephoning (202) 435–

7275.

All comments, including attachments and other supporting materials, will become part of the public record and subject to public disclosure. Sensitive personal information, such as account numbers or Social Security numbers,

should not be included. Comments will not be edited to remove any identifying

or contact information.

**FOR FURTHER INFORMATION CONTACT :**  Monica Jackson, Office of the Executive Secretary, Consumer Financial
Protection Bureau, 1801 L Street, NW., Washington, DC 20036, 202–435–7275.

**SUPPLEMENTARY INFORMATION :** 

I. Background

On July 21, 2010, the President signed

into law the Dodd-Frank Wall Street

Reform and Consumer Protection Act (Pub. L. 111–203). Title X of that law is

the Consumer Financial Protection Act of 2010 (the ‘‘Act’’), which created the

Bureau of Consumer Financial Protection (the ‘‘CFPB’’). Pursuant to the provisions of the Act, the CFPB will begin to exercise its authority to regulate the offering and provision of consumer financial products and services under

the federal consumer financial laws on July 21, 2011. 1

In order to establish procedures to facilitate public interaction with the CFPB, the CFPB is issuing this interim final rule. The CFPB invites public comment on all aspects of this interim

final rule and will take those comments into account before publishing a final

rule.

II. Summary of Interim Final Rule

This interim final rule establishes procedures for the CFPB that are necessary to implement the Freedom of Information Act, 5 U.S.C. 552 (the ‘‘FOIA’’) and the Privacy Act of 1974, 5 U.S.C. 552a (the ‘‘Privacy Act’’). Various provisions of these statutes either require or authorize federal agencies to promulgate implementing regulations.

See 5 U.S.C. 552(a)(4)(A)(i); id. at 552(a)(6)(B)(iv); id. at 552(a)(6)(D)(1); id. at 552(a)(6)(E); id. at 552a(f); id. at 552(k). Pursuant to the Federal Housekeeping Statute, 5 U.S.C. 301 (as interpreted by United States ex rel. Touhy v. Ragen, 340 U.S. 462 (1951) and subsequent related case law) and/or the Federal Records Act, 44 U.S.C. ch. 30, the interim final rule also establishes a process by which parties may seek testimony or records from the CFPB for use in litigation and certain other proceedings. Finally, the interim final rule governs the CFPB’s treatment of confidential information pursuant to

sections 1022 and 1052 of the Act.

A. Summary of Subpart A: General

Provisions

Subpart A of part 1070 of the rules sets forth general provisions applicable to the remainder of the part. Section

1070.1 sets forth the CFPB’s authorities for issuing its rules, which include provisions of the Act that require or authorize the CFPB to disclose, share, or maintain the confidentiality of certain

information that the CFPB obtains from others or generates itself. Section 1070.1 also identifies the purposes of the rules in part 1070.

Section 1070.2 defines terms that are utilized elsewhere in part 1070 of the

rules. Several of these terms warrant brief discussion. For example, we

intend for our definition of the term ‘‘civil investigative demand material’’ in section 1070.2(e) to encompass all types of materials provided to the CFPB in response to a civil investigative demand

that the CFPB issues in accordance with

section 1052 of the Act. As stated in

section 1052 and reiterated in section 1070.2(e) of these rules, civil investigative demand material includes documentary materials, such written reports and answers to questions, tangible things, oral testimony, or any combination thereof. As defined, the term ‘‘civil investigative demand

material’’ also includes such materials to the extent that a person, through negotiations with the CFPB or otherwise, agrees to provide them to the CFPB voluntarily or in lieu of receiving a civil investigative demand.

Section 1070.2(f) defines the term

‘‘confidential information.’’ Confidential information refers to three categories of non-public information—confidential consumer complaint information, confidential investigative information, and confidential supervisory

information—that the CFPB shall protect from various types of disclosure

in accordance with Consumer Financial

Protection Act and other laws. The term

also includes other CFPB information that is exempt from disclosure pursuant to one or more of the statutory exemptions to the FOIA.

Section 1070.2(g) defines ‘‘confidential consumer complaint

information’’ to mean information that the CFPB receives from the public or from other agencies or organizations, or which the CFPB generates through its own efforts pursuant to sections 1013 and 1034 of the Act, that comprises or documents consumer complaints or inquiries concerning financial

institutions or consumer financial products and services. The term includes information, such as personally identifiable information, that is protected from public disclosure

under the FOIA.

Section 1070.2(h) defines ‘‘confidential investigative information’’

to include all manner of materials received, generated, or compiled by the CFPB in the course of its investigative activities, including materials received


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through the issuance of civil investigative demands. It also includes confidential supervisory information and confidential consumer complaint

information to the extent that such

materials serve as a basis for or are utilized for purposes of, an investigation. Lastly, the term includes

materials that other federal and state agencies provide to the CFPB or create for its use in investigating a possible

violation of federal consumer financial

law.

Section 1070.2(i) defines ‘‘confidential supervisory information’’

to include various materials that the CFPB generates or receives that relate to

the examination of financial institutions. These materials include, first, examination, inspection, visitation, operating, condition, and compliance reports, and any information contained in, relating to, or derived from such reports. Second, the term includes documentary materials, including reports of examination, that the CFPB prepares or that are prepared by others for use by the CFPB in exercising its supervisory authority over financial institutions, as well as information derived from such documentary materials. Third, the term includes the

CFPB’s communications with financial institutions and agencies to the extent

that such communications relate to the exercise of the CFPB’s supervisory authority over financial institutions. Fourth, confidential supervisory

information includes information that financial institutions provide to the CFPB to help it to evaluate the risks

associated with consumer financial products and services and whether

institutions should be deemed ‘‘covered persons,’’ as that term is defined by 12 U.S.C. 5481. Finally, the term includes other supervision-related information that is exempt from public disclosure under the FOIA pursuant to 5 U.S.C. 552(b)(8).

B. Summary of Subpart B: Rules Implementing the Freedom of Information Act

Subpart B contains the CFPB’s rules that implement the Freedom of Information Act, 5 U.S.C. 552. The FOIA grants the public an enforceable right to obtain access to or copies of federal agency records unless disclosure of those records, or information contained within them, is exempt from disclosure
pursuant to one or more statutory exemptions and exclusions. The FOIA also requires federal agencies to routinely publish in the Federal Register, or make available to the public, certain information concerning their organizational structures, policies and procedures, final opinions and orders, and records that have or are likely to become the objects of frequent FOIA requests. The regulations in this subpart implement the FOIA as required or authorized by various provisions of

the statute. See 5 U.S.C. 552(a)(4)(A)(i);

id. at 552(a)(6)(B)(iv); id. at 552(a)(6)(D)(1); id. at 552(a)(6)(E).

The CFPB modeled its FOIA regulations upon regulations promulgated by the other federal agencies, including the Treasury Department. The CFPB sought the input of the Department of Justice and the

National Archives and Records

Administration’s Office of Government Information Services, which is responsible for promoting best practices among federal agencies as to their FOIA regulations and practices.

Because most of the CFPB’s FOIA regulations track the statute itself and set forth requirements and procedures that are typical of most federal agencies, we do not deem it necessary to provide a detailed analysis of these regulations.

C. Summary of Subpart C: Disclosure of CFPB Information in Connection With Legal Proceedings

Subpart C of the rules sets forth procedures for serving the CFPB and its employees with copies of documents in connection with legal proceedings, such as summonses, complaints, subpoenas, and other litigation-related requests or

demands for the CFPB’s records or official information. Subpart C also describes the CFPB’s procedures for considering such requests or demands

for official information. These regulations (which are sometimes

referred to as Touhy regulations) are modeled after similar regulations of other federal agencies. Below is a brief summary of these regulations.

Sections 1070.31–1070.33 of these regulations provide that, except as otherwise required by law, the CFPB’s

General Counsel is authorized to receive and accept service of process of, and the

General Counsel is authorized to respond to, summonses and complaints in which the CFPB or its employees (in their official capacities) are sued, as well as subpoenas, court orders, and litigation demands and requests for the production of the CFPB’s records and

official information that are directed to the CFPB or its employees.

Section 1070.34 requires parties demanding the production of the CFPB’s documents or testimony, in legal proceedings in which the United States or the CFPB are not parties, to provide

the CFPB with certain information about the demand or request, including the name and forum of the proceeding, a detailed description of the nature of the information or testimony sought and its intended uses and relevance, a showing that the evidence sought through the production of the CFPB’s records or testimony is not available from other sources, and, as the General Counsel deems appropriate, a statement of the party’s plans to demand additional testimony or documents in the future. Unless and until a party provides this required information, the CFPB will not respond to a demand it receives.

Section 1070.37 sets forth various

factors that the General Counsel shall consider in deciding whether to comply with a demand or request for the production of the CFPB’s records or testimony. This section also lists factors that will normally cause the CFPB to refuse compliance with such a demand or request. These factors pertain to prudential considerations and discovery privileges established by federal statutes, rules, and case law.

Finally, section 1070.38 prohibits CFPB employees or former employees from providing opinion or expert testimony based upon information (other than general expertise) which they acquired in the scope and performance of their official CFPB duties, except to the extent that they provide such testimony on behalf of the United States or a party represented by the CFPB or the Department of Justice.

The General Counsel has discretion to waive this prohibition if the requestor demonstrates an exceptional need or unique circumstances and that the anticipated testimony will neither be adverse to the United States nor require the United States to pay the employee’s or former employee’s travel or other expenses associated with providing the requested testimony.

D. Summary of Subpart D: Confidential Information

Subpart D of the rules pertains to the protection and disclosure of

confidential information that the CFPB generates and receives during the course of its work. Various provisions of the Act require the CFPB to promulgate regulations providing for the confidentiality of certain types of information and to protect such information from public disclosure. Other provisions of the Act, however, require or authorize the CFPB to share information, under certain circumstances, with other federal and state agencies to the extent that they share jurisdiction with the CFPB as to the supervision of financial institutions,

the enforcement of consumer financial protection laws, or the investigation and resolution of consumer complaints


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regarding financial institutions or consumer financial products and services. In implementing these provisions, the CFPB has sought to provide the maximum protection for confidential information, while ensuring its ability to share or disclose information to the extent necessary to

achieve its mission.

The CFPB recognizes that much of the information that it will generate and obtain during the course of its activities will be commercially, competitively, and personally sensitive in nature, and generally warrants heightened protection. The need for greater protection for these categories of

information is reflected in the substantive law of privilege and in various statutes, including the FOIA and the Privacy Act, that provide for the protection of such information from

disclosure.

Notwithstanding these concerns, there

are instances in which the disclosure of

confidential information will be necessary or appropriate for the CFPB to accomplish its statutory mission, such as the investigation and resolution of consumer complaints or the

enforcement of federal consumer financial law. Disclosures may also serve the public interest where federal and state agencies share elements of the CFPB’s mission and where, by sharing information, they can do their jobs more effectively.

The regulations in this subpart balance these competing concerns by generally prohibiting the CFPB and its employees from disclosing confidential information to non-employees, and even in certain cases to its employees, except

in limited circumstances. Even where the CFPB permits disclosures of confidential information, the CFPB imposes strict limits upon the further

use and dissemination of disclosed

information.

Where appropriate, the CFPB has based the regulations in this subpart upon regulations of the other federal financial regulatory agencies that provide for the confidentiality and

disclosure of certain information generated or received in the course of supervising, investigating, or pursuing enforcement actions against financial institutions. A summary of this subpart

follows below.

As a preliminary matter, section 1070.2 of the rules, which we discuss above, defines the term ‘‘confidential

information’’ as well as the three categories of confidential information to which this subpart refers: Confidential consumer complaint information, confidential investigatory information, and confidential supervisory information. In certain circumstances, the statute requires disparate treatment of these three categories of confidential

information.

Section 1070.41(a) generally prohibits

the disclosure of confidential information by the CFPB’s employees, former employees, or other persons who possess the CFPB’s confidential information, to non-employees of the CFPB or to CFPB employees for whom

such information is not relevant to the performance of their assigned duties. This prohibition includes disclosures made by any means (including written or oral communications) or in any format (including paper and electronic formats).

Excluded from this general prohibition are disclosures of

confidential information to consultants and contractors of the CFPB who agree, in writing, to protect the confidentiality

of the information in accordance with federal law as well as any additional

conditions or limitations that the CFPB may impose upon them.

Section 1070.41(c) states that the CFPB is not precluded from disclosing

materials that it derives from or creates using confidential information, provided that such materials do not identify, either directly or indirectly, any particular persons to whom the confidential information pertains. This paragraph clarifies that the CFPB may create and publish reports, analyses,

and other materials derived from confidential information so long as the reports, analyses, or other materials do not identify the subject of such

information or discuss the information in such a way that one could infer the identity of the person it concerns. For example, the CFPB is not precluded from publishing reports that contain aggregate data derived from confidential information, provided the report cannot be used in conjunction with otherpublicly available information to reidentify the source of the information.

Section 1070.41(d) clarifies that nothing in subpart D requires or

authorizes the CFPB to disclose

confidential information that another agency has provided to the CFPB to the

extent that such disclosure contravenes applicable law or the terms of any agreement that exists between the CFPB and the agency to govern the CFPB’s treatment of information that the agency provides to the CFPB.

Section 1070.42(a) provides that the CFPB may, in its discretion, disclose confidential supervisory information, such as reports of examination, to supervised financial institutions to which the reports pertain. To the extent that the CFPB chooses to do so, section 1070.42(b) prohibits institutions from further disseminating the confidential information it receives except in limited circumstances. Supervised financial institutions may share confidential supervisory information with their directors, officers, and employees, and with those of their parent companies, to

the extent that the disclosure of such confidential supervisory information is relevant to the performance of such individuals’ assigned duties. Supervised financial institutions may also share confidential supervisory information with their (or their parent companies’) outside legal counsel, certified public accountants, and consultants, provided that the supervised financial institutions take reasonable steps to ensure that such legal counsel, accountants, or consultants do not utilize, make or retain copies of, or further disclose confidential information except as is necessary to provide advice to the supervised financial institutions, their parent companies, or to their respective directors, officers, or employees. Furthermore, the institutions must keep

written records of their disclosures of confidential information to their legal counsel, accountants, and consultants, along with the steps they have taken to ensure that these accountants, legal counsel, and consultants do not improperly utilize, make or retain copies of, or disclose such information. Supervised financial institutions shall provide these written records to the CFPB, upon request or demand.

Section 1070.43 sets forth

circumstances under which the CFPB shall or may disclose various categories

of confidential information to law enforcement agencies and to other government agencies.

Section 1070.43(a)(1) implements sections 1022(c)(6)(C)(i) and 1025(e)(1)(C) of the Act, which require

the CFPB to share with federal and state agencies having jurisdiction over supervised financial institutions, the CFPB’s reports of examination of those supervised financial institutions, including drafts thereof, final reports, and revisions to final reports, provided that the CFPB receives from the agency

reasonable assurances as to the confidentiality of the information provided.

Section 1070.43(a)(2) implements section 1013(b)(3)(D) of the Act, which requires the CFPB to share confidential consumer complaint information with federal and state agencies, provided that the agency first gives written assurance

to the CFPB that it will maintain such

information in a manner that conforms to the standards that apply to federal agencies for the protection of the


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confidentiality of personally identifiable information and for data security and integrity.

Section 1070.43(b)(1), meanwhile,

authorizes the CFPB to make discretionary disclosures of confidential information to federal and state agencies

under certain circumstances. For example, this provision implements section 1022(c)(6)(C)(ii) of the Act, which authorizes the CFPB, upon request, to share confidential supervisory information about supervised financial institutions (other than reports of examination) with federal and state agencies having jurisdiction over those institutions. Section 1070.43(b)(1) also authorizes the CFPB, upon request, to share confidential investigatory information about supervised financial institutions with federal and state agencies having jurisdiction over those institutions.

Section 1070.43(b)(2) sets forth procedures for federal and state agencies to follow when requesting access to the

CFPB’s confidential information as set forth in section 1070.43(b)(1). Requests must be submitted in writing by authorized officers or employees of the agencies to the CFPB’s General Counsel, who will act upon it in consultation

with the CFPB’s Associate Director for Supervision and Enforcement or with other appropriate CFPB personnel. Requests should describe the nature of

the confidential information and documents sought and the purposes for which it will be used. Requests should also identify the agency’s legal authority for requesting the documents and any provisions that restrict CFPB’s disclosure. Finally, the requests should state that the requesting agency will maintain the requested confidential

information in accordance with these

rules and in a manner that conforms to the standards that apply to federal agencies for the protection of the confidentiality of personally identifiable information and for data security and integrity. Moreover, the requests should commit the agencies to adhere to any

additional conditions or limitations that the CFPB, in its discretion, decides to impose.

Section 1070.43(c) clarifies that requests by state agencies for

information or records of the CFPB that

do not constitute confidential

information must be made in

accordance with the CFPB’s FOIA regulations set forth in subpart B.

Sections 1070.43(d) permit certain federal and state agencies to negotiate agreements that provide for standing requests for the exchange of confidential

information. Section 1070.44 states that nothing in this part limits the CFPB’s discretion to

disclose confidential consumer complaint information, to the extent permitted by law, to the extent that such disclosure is necessary to investigate, resolve, or otherwise respond to consumer complaints or inquires regarding financial institutions or consumer financial products and

services.

Section 1070.45(a) permits the CFPB to affirmatively disclose confidential investigative information, such as civil investigative demand material and other

confidential information that becomes part of the CFPB’s investigative files, during the course of the CFPB’s investigations and enforcement proceedings. Thus, the CFPB may

disclose confidential information to its enforcement personnel and in investigational hearings and witness interviews, as is reasonably necessary, and to Congress upon request. The CFPB may also disclose confidential

information in administrative or court proceedings to which the CFPB is a party. In the case of confidential investigatory material that contains any trade secret or privileged or confidential commercial or financial information, as claimed by designation by the submitter of such material, or confidential supervisory information, the submitter may seek an appropriate protective or in

camera order prior to disclosure of such material in a proceeding. Furthermore, the CFPB may disclose confidential

information to law enforcement and other government agencies in accordance with this subpart and as required under any other applicable

law.

Section 1070.46 provides that notwithstanding the other rules in subpart D that restrict the circumstances under which the CFPB may disclose confidential information, the Director may authorize other disclosures of

confidential information to the extent permitted by law. The CFPB does not intend for this provision to eviscerate the prohibition in section 1070.41 on

the disclosure of confidential

information. The CFPB intends for this provision to account for circumstances

in which there is an unforeseen and exigent need for the CFPB to disclose confidential information for purposes or in a manner not otherwise provided for in these regulations. To circumscribe

the extent to which the CFPB utilizes this provision to disclose confidential information, this section provides that

the disclosure of confidential information may occur only with the prior written authorization of the Director. The responsibility may not be delegated by the Director, except that a person authorized by law to perform the functions of the Director may also exercise this responsibility. For example, pursuant to section 1066 of the Act, the Treasury Secretary may perform

this function in the absence of a

Director.

Section 1070.46(b) requires the CFPB to provide prior written notice to the person to whom the confidential information pertains (to the extent that

the CFPB deems such notice to be appropriate under the circumstances)

that the CFPB intends to disclose its confidential information, in accordance

with this section. We note that the other federal bank regulatory agencies retain

similar discretion to disclose

confidential information.

Section 1070.47(a) declares the CFPB’s retained ownership of any

confidential information it discloses to federal or state agencies, to supervised financial institutions, or to other persons as provided in subpart D. It prohibits further disclosures of such information without the CFPB’s prior

written authorization. It directs recipients of confidential information who receive requests or demands for its further disclosure to refer such requests or demands to the CFPB, afford the CFPB an opportunity to respond or intervene, and to assert legal exemptions or privileges on the CFPB’s behalf if so requested. To the extent that requests for confidential information are made pursuant to the FOIA, the Privacy Act, or state law equivalents of those statutes, section 1070.47(a)(3) requires federal or state agency recipients to refer such requests to the CFPB for its response. As provided by section 1070.47(a)(4), nothing in this section precludes a recipient of confidential information under subpart D from disclosing such information pursuant to a valid federal court order or a request or demand from a duly authorized

committee of the United States Congress. In such cases where disclosure is compulsory, the disclosing party shall use its best efforts to secure a protective order or agreement that maintains the confidentiality of the

confidential information disclosed.

Section 1070.47(b) permits the CFPB to impose any additional conditions or limitations that it deems prudent upon

its disclosures of confidential information to other agencies or

persons.

Section 1070.47(c) clarifies that

disclosures of confidential information pursuant to subpart D are not intended

and should not be construed to constitute a waiver of any privileges that

are otherwise available to the CFPB or


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2 Section 1022(b)(2)(A) addresses the consideration of the potential benefits and costs of regulation to consumers and industry, including the potential reduction of access by consumers to consumer financial products or services; the impact of proposed rules on depository institutions and
credit unions with $10 billion or less in total assets as described in Section 1026 of the Dodd-Frank Act; and the impact on consumers in rural areas. to any agency or person with respect to

this confidential information.

E. Summary of Subpart E: The Privacy

Act

Subpart E contains the CFPB’s rules that implement the Privacy Act of 1974, 5 U.S.C. 552a. The Privacy Act serves to balance the government’s need to

maintain information about individuals with the rights of individuals to be protected against unwarranted invasions of their privacy stemming from federal agencies’ collection, maintenance, use, and disclosure of personal information

about them.

The regulations in this subpart implement the Privacy Act, as required by 5 U.S.C. 552a(f), by establishing procedures by which the public may request access to information or records that the CFPB maintains about them, request amendment or correction of such information or records, and request an accounting of disclosures of their records by the CFPB.

As with its FOIA regulations, the CFPB modeled its Privacy Act regulations upon regulations promulgated by the other federal agencies, including the Treasury Department. Because most of the CFPB’s Privacy Act regulations track the statute itself and set forth requirements and procedures that are typical of most federal agencies, we do not deem it necessary to provide a detailed analysis of these regulations.

Nevertheless, we briefly summarize and discuss section 1070.60(a) of subpart E, which identifies three systems of records (CFPB.002 Depository Institution Supervision Database, CFPB.003 Non-Depository Institution Supervision Database, and CFPB.004 Enforcement Database) that, pursuant to 5 U.S.C. 552a(k)(2), the CFPB has exempted from requirements of the Privacy Act that otherwise grant the public access to the CFPB’s records contained within these systems of records, 5 U.S.C. 552a(d), require the

CFPB to account for disclosures of records contained in the systems of records, id. at 552a(c)(3) require the CFPB to maintain in such systems only

as much information about individuals as is relevant and necessary to accomplish the CFPB’s statutory
mission, id. at 552(e)(1), and require the CFPB to publish certain information about these systems and how to access

them. Id. at 552a(e)(1), (e)(4)(G)–(I), (f).

The CFPB has exempted these three systems of records from the foregoing requirements of the Privacy Act because these systems of records will contain information relating to the CFPB’s supervision of financial institutions and its investigations into violations of and

its enforcement of the federal consumer

financial laws. Because the CFPB’s supervision and enforcement activities may examine or target the conduct of individuals, granting such individuals

access to the CFPB’s information about them and publishing accounts of the

CFPB’s disclosure of such information

could interfere with or undermine these activities. For example, granting

individuals access to the CFPB’s examination and investigative records regarding them could reveal to the

individuals that their conduct is of interest to the CFPB or is a target of its examinations or investigations, thereby leading such individuals to conceal, alter, destroy, or fabricate evidence.

The exemption is also needed in order to encourage persons having knowledge

of violations of the federal consumer financial laws to report such information, and to protect such sources from embarrassment or recrimination, as well as to protect their right to privacy.

It is essential that the identities of all

individuals who furnish information under an express promise of confidentiality be protected.

III. Procedural Requirements

The CFPB has determined that good cause exists, pursuant to 5 U.S.C. 553(b), to publish these regulations as

an interim final rule. When the CFPB is authorized on July 21, 2011 to begin exercising various regulatory authorities, it will be necessary to promptly establish procedures to

facilitate the CFPB’s interactions with the public. The CFPB’s failure to promptly establish such procedures will impair the public’s right to gain access

to information about the CFPB and

about themselves that the CFPB

maintains. The absence of confidentiality regulations will also impair the confidentiality and privacy rights of those who submit sensitive

information to the CFPB as well as the ability of the CFPB to use that information to carry out its statutory mission. Furthermore, the CFPB has

consulted other federal financial regulatory agencies and the Office of

Government Information Services about the interim final rule. Thus, the CFPB concludes that notice and public comment are unnecessary for these regulations and that delay will be contrary to the public interest. For the same reasons, the CFPB has determined

that this interim rule should be issued without a delayed effective date pursuant to 5 U.S.C. 553(d)(3).

The CFPB further concludes that subpart D of the interim final rule, which governs the disclosure of the CFPB’s confidential information, constitutes an agency rule of organization, procedure, or practice that is exempt from notice and public comment pursuant to 5 U.S.C. 553(b).

Notwithstanding these conclusions, the CFPB invites public comment on

this interim final rule.

Because no notice of proposed rulemaking is required, the provisions of the Regulatory Flexibility Act (5 U.S.C. Chapter 6) do not apply.

The regulations in this part do not contain any information collection requirement that requires the approval of OMB under the Paperwork Reduction Act, 44 U.S.C. 3501 et seq.

The CFPB has conducted an analysis of benefits, costs, and impacts 2 and consulted with appropriate Federal agencies. In developing the interim final rule, the CFPB considered potential

benefits and costs to consumers and covered persons, including the impact

on access to consumer financial products and services. The CFPB

concludes that the interim final rule

will benefit consumers and covered persons by granting them access, as required by the Freedom of Information Act, 5 U.S.C. 552, and the Privacy Act of 1974, 5 U.S.C. 552a, to certain records

and information of the CFPB. It will also benefit consumers and covered persons by protecting the confidentiality of sensitive information that pertains to

them and which the CFPB receives or generates during the course of its work. The interim final rule will not impose any obligations on consumers or covered persons and it does not have any direct relevance to consumers’ access to consumer financial products and services. Although the interim final

rule allows the CFPB to disclose

confidential information outside of the CFPB in certain instances, such disclosures are largely required by the

Act or are consistent with disclosure practices of the other federal financial regulatory agencies. Any costs that may ensue from such disclosures are likely

to be minimal because the rule restricts

the circumstances under which confidential information may be disclosed, the permissible recipients of such disclosed information, the further

disclosure and dissemination of such information by its recipients, and in many instances, the rule requires prior


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notice of disclosure to affected persons. Moreover, the sharing of confidential

information that the interim final rule contemplates is necessary for the CFPB—along with other federal and state agencies that share the CFPB’s responsibilities regarding the supervision of financial institutions and

the enforcement of consumer financial laws—to fulfill these responsibilities effectively, efficiently, and to the overall

benefit of consumers and covered persons alike.

The CFPB has consulted with the prudential regulators and the Department of Housing and Urban Development, including with regard to the consistency of such rules with the prudential, market, or systemic objectives administered by such agencies.

List of Subjects in 12 CFR Part 1070

Confidential business information, consumer protection, freedom of information, privacy.

For the reasons set forth above, the

Bureau of Consumer Financial Protection amends Chapter X in Title 12 of the Code of Federal Regulations by adding a new part 1070 to read as

follows:

**TITLE 12—BANKS AND BANKING**

**CHAPTER X—BUREAU OF CONSUMER**

**FINANCIAL PROTECTION**

**PART 1070—DISCLOSURE OF**

**RECORDS AND INFORMATION**

**Subpart A—General Provisions and**

**Definitions**

Sec. 1070.1 Authority, purpose and scope.

1070.2 General definitions. 1070.3 Custodian of records; certification; alternative authority.

1070.4 Records of the CFPB not to be

otherwise disclosed.

**Subpart B—Freedom of Information Act**

1070.10 General. 1070.11 Information made available; discretionary disclosures.

1070.12 Publication in the Federal Register. 1070.13 Public inspection and copying. 1070.14 Requests for CFPB records. 1070.15 Responsibility for responding to requests for CFPB records. 1070.16 Timing of responses to requests for

CFPB records. 1070.17 Requests for expedited processing. 1070.18 Responses to requests for CFPB

records.

1070.19 Classified information. 1070.20 Requests for business information provided to the CFPB. 1070.21 Administrative appeals. 1070.22 Fees for processing requests for

CFPB records. 1070.23 Authority and responsibilities of

the Chief FOIA Officer.

**Subpart C—Disclosure of CFPB Information in Connection With Legal Proceedings** 

1070.30 Purpose and scope; definitions.

1070.31 Service of summonses and complaints. 1070.32 Service of subpoenas, court orders,

and other demands for CFPB information

or action. 1070.33 Testimony and production of documents prohibited unless approved by the General Counsel. 1070.34 Procedure when testimony or production of documents is sought; general. 1070.35 Procedure when response to demand is required prior to receiving

instructions.

1070.36 Procedure in the event of an adverse ruling. 1070.37 Considerations in determining whether the CFPB will comply with a demand or request. 1070.38 Prohibition on providing expert or opinion testimony.

**Subpart D—Confidential Information**

1070.40 Purpose and scope.

1070.41 Non-disclosure of confidential

information.

1070.42 Disclosure of confidential supervisory information to and by supervised financial institutions.

1070.43 Disclosure of confidential information to law enforcement agencies and other government agencies.

1070.44 Disclosure of confidential consumer complaint information.

1070.45 Affirmative disclosure of

confidential information.

1070.46 Other disclosures of confidential

information. 1070.47 Other rules regarding the

disclosure of confidential information.

**Subpart E—Privacy Act**

1070.50 Purpose and scope; definitions. 1070.51 Authority and responsibilities of the Chief Privacy Officer.

1070.52 Fees. 1070.53 Request for access to records. 1070.54 CFPB procedures for responding to a request for access. 1070.55 Special procedures for medical

records. 1070.56 Request for amendment of records. 1070.57 CFPB review of a request for

amendment of records. 1070.58 Appeal of adverse determination of request for access or amendment.

1070.59 Restrictions on disclosure. 1070.60 Exempt records. 1070.61 Training; rules of conduct; penalties for non-compliance.

1070.62 Preservation of records.

1070.63 Use and collection of Social Security numbers.

Authority: 12 U.S.C. 3401; 12 U.S.C. 5481 et seq.; 5 U.S.C. 552; 5 U.S.C. 552a; 18 U.S.C. 1905; 18 U.S.C. 641; 44 U.S.C. ch. 30; 5

U.S.C. 301. **Subpart A—General Provisions and**

**Definitions**

**§ 1070.1 Authority, purpose, and scope.**

(a) Authority. (1) This part is issued by the Bureau of Consumer Financial Protection, an independent Bureau within the Federal Reserve System, pursuant to the Consumer Financial Protection Act of 2010, 12 U.S.C. 5481
et seq.; the Freedom of Information Act, 5 U.S.C. 552; the Privacy Act of 1974, 5 U.S.C. 552a; the Federal Records Act, 44 U.S.C. 3101; the Paperwork Reduction Act, 44 U.S.C. 3510; the Right to Financial Privacy Act of 1978, 12 U.S.C. 3401; the Trade Secrets Act, 18 U.S.C. 1905; 18 U.S.C. 641; and any other applicable law that establishes a basis for the exercise of governmental authority by the CFPB.

(2) This part establishes mechanisms for carrying out the CFPB’s statutory responsibilities under the statutes in paragraph (a)(1) of this section to the extent those responsibilities require the disclosure, production, or withholding of information. In this regard, the CFPB has determined that the CFPB, and its delegates, may disclose information of the CFPB, in accordance with the procedures set forth in this part, whenever it is necessary or appropriate to do so in the exercise of any of the CFPB’s authority. The CFPB has determined that all such disclosures,

made in accordance with the rules and procedures specified in this part, are authorized by law.

(b) Purpose and scope. This part contains the CFPB’s rules relating to the

disclosure of records and information generated by and obtained by the CFPB.

(1) Subpart A contains general provisions and definitions used in this
part.

(2) Subpart B implements the Freedom of Information Act, 5 U.S.C.

552.

(3) Subpart C sets forth the procedures with respect to subpoenas, orders, or other requests for CFPB information in connection with legal proceedings.

(4) Subpart D provides for the protection of confidential information and procedures for sharing confidential information with supervised institutions, government agencies, and

others in certain circumstances.

(5) Subpart E implements the Privacy Act of 1974, 5 U.S.C. 552a.

**§ 1070.2 General definitions.**

For purposes of this part: (a) Business day means any day except Saturday, Sunday or a legal federal holiday.

(b) CFPB means the Bureau of

Consumer Financial Protection.


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(c) Chief FOIA Officer means the Chief Operating Officer of the CFPB, or any CFPB employee to whom the Chief Operating Officer has delegated authority to act under this part.

(d) Chief Operating Officer means the Chief Operating Officer of the CFPB, or any CFPB employee to whom the Chief Operating Officer has delegated authority to act under this part.

(e) Civil investigative demand

material means any documentary material, written report, or answers to questions, tangible thing, or transcript of oral testimony received by the CFPB in any form or format pursuant to a civil investigative demand, as those terms are set forth in 12 U.S.C. 5562, or received by the CFPB voluntarily in lieu of a civil investigative demand.

(f) Confidential information means confidential consumer complaint information, confidential investigative information, and confidential supervisory information, as well as any other CFPB information that may be exempt from disclosure under the Freedom of Information Act pursuant to 5 U.S.C. 552(b). Confidential

information does not include

information contained in records that have been made publicly available by

the CFPB or information that has otherwise been publicly disclosed by an employee with the authority to do so.

(g) Confidential consumer complaint information means information received or generated by the CFPB, pursuant to 12 U.S.C. 5493 and 5534, that comprises or documents consumer complaints or inquiries concerning financial

institutions or consumer financial products and services and responses thereto, to the extent that such information is exempt from disclosure pursuant to 5 U.S.C. 552(b).

(h) Confidential investigative information means:

(1) Civil investigative demand material; and

(2) Any documentary material prepared by, on behalf of, received by, or for the use by the CFPB or any other federal or state agency in the conduct of an investigation of or enforcement action against a person, and any

information derived from such

documents.

(i)(1) Confidential supervisory information means:

(i) Reports of examination, inspection and visitation, non-public operating, condition, and compliance reports, and any information contained in, derived from, or related to such reports;

(ii) Any documents, including reports of examination, prepared by, or on behalf of, or for the use of the CFPB or any other federal, state, or foreign government agency in the exercise of supervisory authority over a financial institution, and any information derived from such documents;

(iii) any communications between the CFPB and a supervised financial institution or a federal, state, or foreign government agency related to the CFPB’s supervision of the institution;

(iv) Any information provided to the CFPB by a financial institution to enable

the CFPB to monitor for risks to consumers in the offering or provision of consumer financial products or services, or to assess whether an

institution should be considered a covered person, as that term is defined by 12 U.S.C. 5481; and/or

(v) Information that is exempt from disclosure pursuant to 5 U.S.C. 552(b)(8).

(2) Confidential supervisory

information does not include documents prepared by a financial

institution for its own business purposes and that the CFPB does not

possess.

(j) Director means the Director of the CFPB or his or her designee, or a person authorized to perform the functions of

the Director in accordance with law.

(k) Employee means all current employees or officials of the CFPB, including employees of contractors and any other individuals who have been appointed by, or are subject to the supervision, jurisdiction, or control of the Director, as well as the Director. The procedures established within this part also apply to former employees where specifically noted.

(l) Financial institution means any person involved in the offering or provision of a ‘‘financial product or service,’’ including a ‘‘covered person’’ or ‘‘service provider,’’ as those terms are defined by 12 U.S.C. 5481.

(m) General Counsel means the General Counsel of the CFPB or any CFPB employee to whom the General Counsel has delegated authority to act under this part.

(n) Person means an individual, partnership, company, corporation, association (incorporated or unincorporated), trust, estate, cooperative organization, or other entity.

(o) Report of examination means the report prepared by the CFPB concerning the examination or inspection of a supervised financial institution.

(p) Supervised financial institution means a financial institution subject to the CFPB’s supervisory authority.

**§ 1070.3 Custodian of records; certification; alternative authority.** 

(a) Custodian of records. The Chief Operating Officer is the official custodian of all records of the CFPB, including records that are in the possession or control of the CFPB or any CFPB employee.

(b) Certification of record. The Chief Operating Officer may certify the authenticity of any CFPB record or any copy of such record, for any purpose, and for or before any duly constituted federal or state court, tribunal, or

agency.

(c) Alternative authority. Any action or determination required or permitted to be done by the Chief Operating Officer may be done by any employee who has been duly designated for this purpose by the Chief Operating Officer.

**§ 1070.4 Records of the CFPB not to be**

**otherwise disclosed.**

Except as provided by this part, employees or former employees of the CFPB, or others in possession of a

record of the CFPB that the CFPB has not already made public, are prohibited from disclosing such records, without authorization, to any person who is not an employee of the CFPB.

**Subpart B—Freedom of Information**

**Act**

**§ 1070.10 General.**

This subpart contains the regulations of the CFPB implementing the Freedom of Information Act (the ‘‘FOIA’’), 5 U.S.C. 552, as amended. These regulations set forth procedures for requesting access to records maintained by the CFPB. These regulations should be read together with the FOIA, the 1987 Office of Management and Budget Guidelines for FOIA Fees, the CFPB’s Privacy Act regulations set forth in subpart E, and the FOIA webpage on the CFPB’s Web site, http:// www.consumerfinance.gov, which provide additional information about this topic.

**§ 1070.11 Information made available; discretionary disclosures.** 

(a) In general. The FOIA provides for public access to information and records developed or maintained by federal agencies. Generally, the FOIA divides agency information into three major categories and provides methods by which each category of information is to be made available to the public. The three major categories of information are

as follows:

(1) Information required to be published in the Federal Register (see section 1070.12 of this subpart);

(2) Information required to be made available for public inspection and copying or, in the alternative, to be published and offered for sale (see section 1070.13 of this subpart); and


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(3) Information required to be made available to any member of the public upon specific request (see sections 1070.14 through 1070.22 of this subpart).

(b) Discretionary disclosures. Even though a FOIA exemption may apply to the information or records requested, the CFPB may, if not precluded by law,

elect under the circumstances not to apply the exemption. The fact that the exemption is not applied by the CFPB in response to a particular request shall have no precedential significance in processing other requests, but is merely an indication that, in the processing of the particular request, the CFPB finds no necessity for applying the exemption.

(c) Disclosures of records frequently requested. Subject to the application of the FOIA exemptions and exclusions (5 U.S.C. 552(b) and (c)), the CFPB shall make publicly available, as provided by section 1070.13 of this subpart, all records regardless of form or format, which have been released previously to any person under 5 U.S.C. 552(a)(3) and sections 1070.14 through 1070.22 of this subpart, and which the CFPB determines have become or are likely to become the subject of subsequent requests for substantially the same records because they are clearly of interest to the public at large. When the CFPB receives three (3) or more requests for substantially the same records, then

the CFPB shall also make the released records publicly available.

**§ 1070.12 Publication in the Federal Register.** 

(a) Requirement. The CFPB shall separately state, publish and maintain

current in the Federal Register for the guidance of the public the following

information:

(1) Descriptions of its central and field organization and the established place at which, the persons from whom, and the methods whereby, the public may obtain information, make submissions or requests, or obtain decisions;

(2) Statements of the general course and method by which its functions are channeled and determined, including the nature and requirements of all formal and informal procedures available;

(3) Rules of procedure, descriptions of forms available or the places at which forms may be obtained, and instructions as to the scope and contents of all papers, reports, or examinations;

(4) Substantive rules of general applicability adopted as authorized by law, and statements of general policy or interpretations of general applicability formulated and adopted by the CFPB;

and

(5) Each amendment, revision, or repeal of matters referred to in paragraphs (a)(1) through (4) of this

section.

(b) Exceptions. Publication of the information under clause (a) of this subpart shall be subject to the application of the FOIA exemptions and exclusions (5 U.S.C. 552(b) and (c)) and the limitations provided in 5 U.S.C. 552(a)(1).

**§ 1070.13 Public inspection and copying.**

(a) In general. Subject to the application of the FOIA exemptions and exclusions (5 U.S.C. 552(b) and (c)), the CFPB shall, in conformance with 5 U.S.C. 552(a)(2), make available for public inspection and copying, including by posting on the CFPB’s Web
site, http://www.consumerfinance.gov, or, in the alternative, promptly publish and offer for sale the following

information:

(1) Final opinions, including concurring and dissenting opinions, and orders made in the adjudication of

cases;

(2) Those statements of policy and interpretations which have been adopted by the CFPB but are not published in the Federal Register;

(3) Its administrative staff manuals

and instructions to staff that affect a member of the public;

(4) Copies of all records made publicly available pursuant to section 1070.11 of this subpart; and

(5) A general index of the records referred to in paragraph (a)(4) of this

section.

(b) Information made available

online. For records required to be made available for public inspection and copying pursuant to 5 U.S.C. 552(a)(2) (paragraphs (a)(1) through (4) of this section), as soon as practicable, the

CFPB shall make such records available on its e-FOIA Library, located at http://www.consumerfinance.gov.

(c) Record availability at the on-site eFOIA Library. Any member of the publicmay, upon request, access the CFPB’s eFOIA Library via a computer terminal at 1801 L Street, NW., Washington, DC 20036. Such a request may be made by

electronic means as set forth on the CFPB’s Web site, http:// www.consumerfinance.gov, or in writing, to the Chief FOIA Officer,

Bureau of Consumer Financial
Protection, 1801 L Street, NW., Washington, DC 20036. The request must indicate a preferred date and time for the requested access. The CFPB reserves the right to arrange a different date and time with the requester, if

necessary.

(d) Redaction of identifying details. To prevent a clearly unwarranted invasion of personal privacy, the CFPB may redact identifying details contained in any matter described in paragraphs (a)(1) through (4) of this section before making such matters available for inspection or publication. The justification for the redaction shall be explained fully in writing, and the

extent of such redaction shall be indicated on the portion of the record which is made available or published, unless including that indication would harm an interest protected by the exemption in 5 U.S.C. 552(b) under

which the redaction is made. If technically feasible, the extent of the redaction shall be indicated at the place

in the record where the redaction is

made.

**§ 1070.14 Requests for CFPB records.**

(a) In general. Subject to the application of the FOIA exemptions and exclusions (5 U.S.C. 552(b) and (c)), the CFPB shall promptly make its records available to any person pursuant to a request that conforms to the rules and procedures of this section.

(b) Form of request. A request for

records of the CFPB shall be made in writing or by electronic means.

(1) If a request is made in writing, it

shall be addressed to the Chief FOIA Officer, Bureau of Consumer Financial
Protection, 1801 L Street, NW., Washington, DC 20036. The request

shall be labeled ‘‘Freedom of Information Act Request.’’

(2) If a request is made by electronic means, it shall be submitted as set forth on the CFPB’s Web site, http:// www.consumerfinance.gov. The request

shall be labeled ‘‘Freedom of Information Act Request.’’

(c) Content of request. (1) In order to ensure the CFPB’s ability to respond in a timely manner, a FOIA request should describe the records that the requester

seeks in sufficient detail to enable CFPB personnel to locate them with a

reasonable amount of effort. Whenever possible, the request should include specific information about each record sought, such as the date, title or name, author, recipient, and subject matter of the record. If known, the requester should include any file designations or descriptions for the records requested. As a general rule, the more specific the requester is about the records or type of records requested, the more likely the

CFPB will be able to locate those records in response to the request;

(2) In order to ensure the CFPB’s ability to communicate effectively with


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the requester, a request should include contact information for the requester, including, to the extent available, a mailing address, telephone number, and e-mail address at which the CFPB may contact the requester regarding the
request;

(3) The request should state whether the requester wishes to inspect the

records or desires to receive an electronic copy or have a copy made and furnished without first inspecting the records;

(4) For the purpose of determining any fees that may apply to processing a request, a requester should indicate in the request whether the requester is a commercial user, an educational institution, non-commercial scientific institution, representative of the news media, governmental entity, or ‘‘other’’ requester, as those terms are defined in section 1070.22(b) of this subpart, and the basis for claiming that fee category. Requesters may seek assistance in determining the appropriate fee category by contacting the CFPB’s FOIA Public Liaison at the telephone number listed on the CFPB’s Web site, http:// www.consumerfinance.gov. The CFPB will use any information provided to the FOIA Public Liaison solely for the purpose of determining the appropriate fee category that applies to the
requester;

(5) If a requester seeks a waiver or

reduction of fees associated with processing a request, then the request

shall include a statement to that effect as is required by section 1070.22(e) of this subpart. Any request that does not

seek a waiver or reduction of fees constitutes an agreement of the requester to pay any and all fees (of up to $25) that may apply to the request, as

otherwise set forth in section 1070.22 of this subpart, except that the requester may specify in the request an upper limit (of not less than $25) that the requester is willing to pay to process the request; and

(6) If a requester seeks expedited processing of a request, then the request

must include a statement to that effect as is required by section 1070.17 of this subpart.

(d) Perfected requests; effect of request deficiencies. For purposes of computing its deadline to respond to a request, the CFPB will deem itself to have received a request only if, and on the date that, it receives a request that contains all of the information required by and that otherwise conforms with paragraphs (b) and (c) of this section. A request that another agency refers to the

CFPB will be deemed to have been received by the CFPB on the date the request was received from the referring agency. The CFPB need not accept a request, process a request, or be bound by any deadlines in this subpart for processing a request that fails to conform to the requirements of paragraphs (b) and (c) of this section. If a request is deficient in any material respect, then the CFPB may return it to the requester and advise the requester in what respect the request is deficient,

and what additional information is needed to respond to the request. The requester may then amend or resubmit the request. A determination by the CFPB that a request is deficient in any respect is not a denial of a request for

records and such determinations are not subject to appeal. If a requester fails to respond to a CFPB notification that a request is deficient within thirty (30) days of the CFPB’s notification, the CFPB will deem the request withdrawn.

(e) Requests by an individual for CFPB records pertaining to that

individual. An individual who wishes to inspect or obtain copies of records of the Bureau that pertain to that individual shall file a request in accordance with subpart E of these

rules.

(f) Requests for CFPB records pertaining to another individual. Where a request for records pertains to a third party, a requester may receive greater access by submitting either a notarized authorization signed by that individual or a declaration by that individual made in compliance with the requirements set forth in 28 U.S.C. 1746 authorizing

disclosure of the records to the requester, or submits proof that the individual is deceased (e.g., a copy of a death certificate or an obituary). The CFPB may require a requester to supply additional information if necessary in order to verify that a particular

individual has consented to disclosure.

**§ 1070.15 Responsibility for responding to requests for CFPB records.** 

(a) In general. In determining which records are responsive to a request, the CFPB ordinarily will include only records in its possession as of the date the CFPB begins its search for them. If any other date is used, the CFPB shall inform the requester of that date.

(b) Authority to grant or deny
requests. The Chief FOIA Officer shall be authorized to grant or deny any request for a record of the CFPB.

(c) Consultations and referrals. (1) When a requested record has been created by an agency other than the CFPB, the CFPB shall refer the record to the originating agency for a direct response to the requester.

(2) When a FOIA request is received for a record created by the CFPB that includes information originated by another agency, the CFPB shall consult the originating agency for review and

recommendation on disclosure. The CFPB shall not release any such records without prior consultation with the originating agency.

(d) Notice of referral. Whenever the CFPB refers all or any part of the responsibility for responding to a request to another agency, it will notify the requester of the referral and inform the requester of the name of each agency to which the request has been referred, in whole or in part.

**§ 1070.16 Timing of responses to requests**

**for CFPB records.**

(a) In general. Except as set forth in paragraphs (b) through (d) of this section, and § 1070.17 of this subpart, the CFPB shall respond to requests according to their order of receipt.

(b) Multitrack processing. (1) The CFPB may establish separate tracks to process simple and complex requests. The CFPB may assign a request to the simple or complex track(s) based on the

amount of work and/or time needed to process the request. The CFPB shall process requests in each track based on the date the request was perfected in accordance with section 1070.14(d).

(2) The CFPB may provide a requester in its complex track with an opportunity to limit the scope of the request to qualify for faster processing within the specified limits of the simple track(s).

(c) Time period for responding to requests for records. Ordinarily, the CFPB shall have twenty (20) business days from when a request is received by the CFPB to determine whether to grant or deny a request for records. The twenty (20) business day time period set forth in this paragraph shall not be tolled by the CFPB except that the CFPB

may:

(1) Make one reasonable demand to the requester for clarifying information about the request and toll the twenty (20) business day time period while it awaits the clarifying information; or

(2) Toll the twenty (20) business day time period while it awaits clarification from or addresses any dispute with the requester regarding the assessment of

fees.

(d) Unusual circumstances. (1) Where

the CFPB determines that due to

unusual circumstances it cannot respond either to a request within the time period set forth in paragraph (c) of this section or to an appeal within the time period set forth in § 1070.21 of this subpart, the CFPB may extend the applicable time periods by informing the requester in writing of the unusual circumstances and of the date by which


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the CFPB expects to complete its processing of the request or appeal. Any

extension or extensions of time with respect to a request or an appeal shall not cumulatively total more than ten (10) business days. However, if the

CFPB determines that it needs additional time beyond a ten (10) business day extension to process the request or appeal, then the CFPB shall notify the requester and provide the requester with an opportunity to limit the scope of the request or appeal or to arrange for an alternative time frame for processing the request or appeal or a modified request or appeal. The requester shall retain the right to define the desired scope of the request or appeal, as long as it meets the requirements contained in this subpart.

(2) As used in this paragraph, unusual

circumstances means:

(i) The need to search for and collect the requested records from field

facilities or other establishments that are separate from the office processing the
request;

(ii) The need to search for, collect, and appropriately examine a voluminous amount of separate and

distinct records which are demanded in a single request; or

(iii) The need for consultation, which shall be conducted with all practicable speed, with another agency having a

substantial interest in the determination of the request, or among two or more CFPB offices having substantial subject

matter interest therein.

**§ 1070.17 Requests for expedited processing.** 

(a) In general. The CFPB shall process a request on an expedited basis whenever a requester demonstrates a compelling need for expedited processing in accordance with the requirements of this paragraph.

(b) Form and content of a request for expedited processing. A request for expedited processing shall be made as

follows:

(1) A request for expedited processing shall be made in writing or by electronic means and submitted as part of a request for records in accordance with section 1070.14(b). When a request for records includes a request for expedited processing, the request shall be labeled ‘‘Expedited Processing Requested.’’

(2) A request for expedited processing

shall contain a statement that demonstrates a compelling need for the requester to obtain expedited processing of the requested records.

A compelling need is defined as

follows:

(i) Failure to obtain the requested records on an expedited basis could reasonably be expected to pose an imminent threat to the life or physical safety of an individual. The requester shall fully explain the circumstances warranting such an expected threat so that the CFPB may make a reasoned determination that a delay in obtaining the requested records could pose such a threat; or

(ii) With respect to a request made by a person primarily engaged in disseminating information, urgency to inform the public concerning actual or alleged federal government activity. A person ‘‘primarily engaged in disseminating information’’ does not include individuals who are engaged only incidentally in the dissemination

of information. The standard of ‘‘urgency to inform’’ requires that the records requested pertain to a matter of current exigency to the American public and that delaying a response to a request for records would compromise a significant recognized interest to and throughout the American general public. The requester must adequately explain the matter or activity and why the records sought are necessary to be provided on an expedited basis.

(3) The requester shall certify the written statement that purports to demonstrate a compelling need for expedited processing to be true and correct to the best of the requester’s knowledge and belief. The certification must be in the form prescribed by 28 U.S.C. 1746: ‘‘I declare under penalty of perjury that the foregoing is true and correct to the best of my knowledge and belief. Executed on [date].’’ The requester shall mail or submit electronically a copy of such written

certification to the Chief FOIA Officer as set forth in Section 1070.14(b) of this subpart. The CFPB may waive this certification requirement in appropriate

circumstances.

(c) Determinations of requests for expedited processing. Within ten (10) calendar days of its receipt of a request for expedited processing, the CFPB shall decide whether to grant it and shall notify the requester of the determination in writing.

(d) Effect of granting requests for expedited processing. If the CFPB grants a request for expedited processing, then the CFPB shall give the expedited request priority over non-expedited requests and shall process the expedited request as soon as practicable. The CFPB may assign expedited requests to their own simple and complex processing tracks based upon the

amount of work and/or time needed to process them. Within each such track, an expedited request shall be processed in the order of its receipt. (e) Appeals of denials of requests for expedited processing. If the CFPB denies a request for expedited processing, then the requester shall have the right to submit an appeal of the

denial determination in accordance with section 1070.21 of this subpart.

The CFPB shall communicate this appeal right as part of its written notification to the requester denying expedited processing. The requester shall label its appeal request ‘‘Appeal for Expedited Processing.’’ The CFPB shall act expeditiously upon an appeal of a denial of a request for expedited processing.

**§ 1070.18 Responses to requests for CFPB**

**records.**

(a) Acknowledgements of requests. Upon receipt of a perfected request, the CFPB will assign to the request a unique tracking number. The CFPB will send an acknowledgement letter to the requester by mail or email within ten (10) calendar days of receipt of the request. The acknowledgment letter will contain the following information:

(1) The applicable request tracking number;

(2) The date of receipt of the request,

as determined in accordance with section 1070.14(d) of this subpart, as well as the date when the requester may
expect a response;

(3) A brief statement identifying the subject matter of the request; and

(4) A confirmation, with respect to any fees that may apply to the request pursuant to section 1070.22 of this subpart, that the requester has sought a waiver or reduction in such fees, has agreed to pay any and all applicable fees, or has specified an upper limit (of not less than $25) that the requester is willing to pay in fees to process the
request.

(b) Initial determination to grant or deny a request. (1) The officer designated in section 1070.15(b) to this subpart, or his or her delegate, shall

make initial determinations either to grant or to deny in whole or in part requests for records.

(2) If the request is granted in full or in part, and if the requester requests a copy of the records requested, then a copy of the records shall be mailed or emailed to the requester in the requested format, to the extent the records are readily produceable in the requested format. The CFPB shall also send the requester a statement of the applicable fees, either at the time of the determination or shortly thereafter.

(3) In the case of a request for inspection, the requester shall be notified in writing of the determination, when and where the requested records


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may be inspected, and of the fees incurred in complying with the request. The CFPB shall then promptly make the records available for inspection at the time and place stated, in a manner that

will not interfere with CFPB’s operations and will not exclude other persons from making inspections. The requester shall not be permitted to

remove the records from the room where inspection is made. If, after making inspection, the requester desires copies of all or a portion of the requested records, copies shall be furnished upon payment of the established fees prescribed by section 1070.22 of this subpart. Fees may be charged for search and review time as stated in section 1070.22 of this subpart.

(4) If it is determined that the request

for records should be denied in whole or in part, the requester shall be notified by mail or by email. The letter of

notification shall:

(i) State the exemptions relied upon in denying the request;

(ii) If technically feasible, indicate the

amount of information deleted and the exemptions under which the deletion is made at the place in the record where such deletion is made (unless providing

such indication would harm an interest protected by the exemption relied upon to deny such material);

(iii) Set forth the name and title or position of the responsible official;

(iv) Advise the requester of the right to administrative appeal in accordance with § 1070.21 of this subpart; and

(v) Specify the official or office to which such appeal shall be submitted.

(5) If it is determined, after a reasonable search for records, that no responsive records have been found to exist, the requester shall be notified in writing or by email. The notification shall also advise the requester of the right to administratively appeal the

CFPB’s determination that no responsive records exist (i.e., to challenge the adequacy of the CFPB’s search for responsive records) in

accordance with section 1070.21 of this subpart. The response shall specify the official or office to which the appeal

shall be submitted for review.

**§ 1070.19 Classified information.**

Whenever a request is made for a record containing information that another agency has classified, or which may be appropriate for classification by another agency under Executive Order 13526 or any other executive order concerning the classification of information, the CFPB shall refer the responsibility for responding to the request to the classifying or originating agency, as appropriate. **§ 1070.20 Requests for business information provided to the CFPB.** 

(a) In general. Business information provided to the CFPB by a business

submitter shall not be disclosed pursuant to a FOIA request except in

accordance with this section.

(b) Definitions. For purposes of this

section:

(1) Business information. means commercial or financial information obtained by the CFPB from a submitter that may be protected from disclosure under Exemption 4 of the FOIA, 5 U.S.C. 552(b)(4).

(2) Submitter. means any person from

whom the CFPB obtains business information, directly or indirectly. The term includes, without limitation, corporations, state, local, and tribal governments, and foreign governments.

(c) Designation of business information. A submitter of business information will use good-faith efforts to designate, by appropriate markings,

either at the time of submission or at a reasonable time thereafter, any portions

of its submission that it considers to be protected from disclosure under Exemption 4 of the FOIA. These designations will expire ten (10) years

after the date of the submission unless the submitter requests otherwise and provides justification for, a longer designation period.

(d) Notice to submitters. The CFPB shall provide a submitter with prompt written notice of receipt of a request or appeal encompassing its business information whenever required in accordance with paragraph (e) of this

section. Such written notice shall either

describe the exact nature of the business information requested or provide copies of the records or portions of records containing the business information.

When notification of a voluminous number of submitters is required, notification may be made by posting or publishing the notice in a place reasonably likely to accomplish it.

(e) When notice is required. (1) The CFPB shall provide a submitter with notice of receipt of a request or appeal

whenever:

(i) The information has been designated in good faith by the

submitter as information considered protected from disclosure under Exemption 4; or

(ii) The CFPB has reason to believe that the information may be protected from disclosure under Exemption 4.

(2) The notice requirements of this subsection shall not apply if:

(i) The CFPB determines that the information is exempt under the FOIA; (ii) The information lawfully has been published or otherwise made available to the public;

(iii) Disclosure of the information is required by statute (other than the FOIA) or by a regulation issued in accordance with the requirements of Executive Order 12600 (3 CFR, 1988 Comp., p. 235); or

(iv) The designation made by the submitter under paragraph (1)(i) appears obviously frivolous, except that, in such a case, the CFPB shall, within a reasonable time prior to a specified disclosure date, give the submitter written notice of any final decision to

disclose the information.

(f) Opportunity to object to disclosure. (1) Through the notice described in paragraph (d) of this section, the CFPB shall afford a submitter ten (10) business days from the date of the notice to provide the CFPB with a detailed statement of any objection to disclosure. Such statement shall specify all grounds for withholding any of the information under any exemption of the FOIA and, in the case of Exemption 4, shall demonstrate why the information is

considered to be a trade secret or

commercial or financial information that is privileged or confidential. In the event that a submitter fails to respond to the notice within the time specified in it, the submitter shall be considered to have no objection to disclosure of the information. Information provided by a submitter pursuant to this paragraph may itself be subject to disclosure under

the FOIA.

(2) When notice is given to a submitter under this section, the requester shall be advised that such notice has been given to the submitter. The requester shall be further advised that a delay in responding to the request may be considered a denial of access to records and that the requester may proceed with an administrative appeal or seek judicial review, if appropriate. However, the requester will be invited to agree to a voluntary extension of time so that the CFPB may review the submitter’s objection to disclose, if any.

(g) Notice of intent to disclose. The CFPB shall consider carefully a submitter’s objections and specific grounds for nondisclosure prior to determining whether to disclose

business information. Whenever the

CFPB decides to disclose business information over the objection of a submitter, the CFPB shall forward to the

submitter a written notice which shall

include:

(1) A statement of the reasons for

which the submitter’s disclosure objections were not sustained;


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(2) A description of the business information to be disclosed; and

(3) A specified disclosure date which is not less than ten (10) business days

after the notice of the final decision to release the requested information has been mailed to the submitter. Except as otherwise prohibited by law, a copy of

the disclosure notice shall be forwarded to the requester at the same time.

(h) Notice to submitter of FOIA

lawsuit. Whenever a requester brings suit seeking to compel disclosure of business information, the CFPB shall promptly notify the submitter of that

business information of the existence of

the suit.

(i) Notice to requester of business information. The CFPB shall notify a requester whenever it provides the

submitter with notice and an opportunity to object to disclosure;

whenever it notifies the submitter of its intent to disclose the requested information; and whenever a submitter files a lawsuit to prevent the disclosure

of the information.

**§ 1070.21 Administrative appeals.**

(a) Grounds for administrative appeals. A requester may appeal an initial determination of the CFPB, including for the following reasons:

(1) To deny access to records in whole or in part (as provided in section 1070.18(b) of this subpart);

(2) To assign a particular fee category to the requestor (as provided in section 1070.22(b) of this subpart);

(3) To deny a request for a reduction or waiver of fees (as provided in section 1070.22(e) of this subpart);

(4) That no records exist that are responsive to the request (as provided in section 1070.18(b) of this subpart); or

(5) To deny a request for expedited processing (as provided in section 1070.17(e) of this subpart).

(b) Time limits for filing administrative appeals. An appeal, other than an appeal of a denial of expedited processing, must be postmarked or submitted electronically on a date that is within forty-five (45) calendar days of the date of the initial

determination or the date of the letter transmitting the last records released, whichever is later. An appeal of a denial of expedited processing must be made within ten (10) days of the date of the initial determination letter to deny expedited processing (see section 1070.17 of this subpart).

(c) Form and content of administrative appeals. In order to ensure a timely response to an appeal, the appeal shall be made in writing or by electronic means as follows: (1) If appeal is made in writing, it

shall be addressed to and submitted to the officer specified in paragraph (e) of

this section at the address set forth in § 1070.14(b) of this subpart. The appeal

shall be labeled ‘‘Freedom of Information Act Appeal.’’

(2) If an appeal is made by electronic means, it shall be addressed to the officer specified in paragraph (e) of this

section and submitted as set forth on the CFPB’s Web site, http:// www.consumerfinance.gov. The appeal

shall be labeled ‘‘Freedom of Information Act Appeal.’’

(3) The appeal shall set forth contact information for the requester, including, to the extent available, a mailing address, telephone number, or email address at which the CFPB may contact the requester regarding the appeal; and

(4) The appeal shall specify the applicable request tracking number, the date of the initial request, and the date of the letter of initial determination, and, where possible, enclose a copy of the initial request and the initial determination being appealed.

(d) Processing of administrative appeals. Appeals will be stamped with the date of their receipt by the FOIA response office, and will be processed in the order of their receipt. The receipt of the appeal will be acknowledged by the CFPB and the requester will be advised of the date the appeal was received, the appeal tracking number, and the expected date of response.

(e) Determinations to grant or deny administrative appeals. The General

Counsel is authorized to and shall

decide whether to affirm the initial determination (in whole or in part) or to reverse the initial determination (in whole or in part) and shall notify the requester of this decision in writing within twenty (20) business days after the date of receipt of the appeal, unless extended pursuant to section 1070.16(d) of this subpart.

(1) If it is decided that the appeal is to be denied (in whole or in part) the requester shall be:

(i) Notified in writing of the denial; (ii) Notified of the reasons for the denial, including which of the FOIA exemptions were relied upon;

(iii) Notified of the name and title or position of the official responsible for the determination on appeal;

(iv) Provided with a statement that judicial review of the denial is available

in the United States District Court for the judicial district in which the requester resides or has a principal place of business, the judicial district in which the requested records are located,

or the District of Columbia in accordance with 5 U.S.C. 552(a)(4)(B);

and

(v) Provided with notification that

mediation services are available to the requester as a non-exclusive alternative to litigation through the Office of

Government Information Services in accordance with 5 U.S.C. 552(h)(3).

(2) If the initial determination is reversed on appeal, the requester shall be so notified and the request shall be processed promptly in accordance with the decision on appeal.

(f) Adjudication of administrative appeals of requests in litigation. An appeal ordinarily will not be adjudicated if the request becomes a matter of FOIA litigation.

**§ 1070.22 Fees for processing requests for**

**CFPB records.**

(a) In general. The CFPB shall

determine whether and to what extent to charge a requester fees for processing a FOIA request, for the services and in the amounts set forth in this paragraph, by determining an appropriate fee category for the requester (as set forth in paragraph (b) of this section) and then by charging the requester those fees applicable to the assigned category (as set forth in paragraph (c) of this section), unless circumstances exist (as described in paragraph (d) of this section) that render fees inapplicable or inadvisable or unless the requester has requested and the CFPB has granted a reduction in or waiver of fees (as set forth in paragraph (e) of this section).

(1) The CFPB shall charge a requester fees for the cost of copying records at rates set forth on the CFPB’s Web site, http://www.consumerfinance.gov.

(2) The CFPB shall charge a requester for all time spent by its employees searching for records that are responsive to a request. The CFPB shall charge the requester fees for search time as follows:

(i) The CFPB shall charge for search time at the salary rate(s) (basic pay plus sixteen (16) percent) of the employee(s) who conduct the search. However, where a single class of employee is used exclusively (e.g., all administrative/ clerical, or all professional/executive), an average rate for the range of grades typically involved may be established. This charge shall include transportation of employees and records necessary to the search at actual cost. Fees may be charged for search time even if the search does not yield any responsive records, or if records are exempt from

disclosure.

(ii) The CFPB shall charge the requester for the actual direct cost of the search, including computer search time, runs, and the operator’s salary. The fee for computer output will be the actual


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direct cost. For a requester in the ‘‘all other’’ category, when the cost of the search (including the operator time and the cost of operating the computer to process a request) equals the equivalent dollar amount of two hours of the salary of the person performing the search (i.e., the operator), the charge for the computer search will begin.

(3) The CFPB shall charge a requester for time spent by its employees examining responsive records to determine whether any portions of such record are exempt from disclosure, pursuant to the FOIA exemptions of 5 U.S.C. 552(b). The CFPB shall also charge a requester for time spent by its employees redacting any such exempt information from a record and preparing a record for release to the requester. The CFPB shall charge a requester for time spent reviewing records at the salary rate(s) (i.e., basic pay plus sixteen (16) percent) of the employees who conduct the review. However, when a single class of employee is used exclusively (e.g., all administrative/clerical, or all professional/executive), an average rate for the range of grades typically involved may be established. Fees shall be charged for review time even if records ultimately are not disclosed.

(4) Fees for all services provided shall be charged whether or not copies are made available to the requester for inspection. However, no fee shall be charged for monitoring a requester’s inspection of records.

(5) Other services and materials requested which are not covered by this part nor required by the FOIA are chargeable at the actual cost to the CFPB. This includes, but is not limited

to:

(i) Certifying that records are true copies; or

(ii) Sending records by special methods such as express mail, etc.

(b) Categories of requesters. (1) For purposes of assessing fees as set forth in this section, each requester shall be assigned to one of the following categories:

(i) Commercial user refers to one who seeks information for a use or purpose that furthers the commercial, trade, or profit interests of the requester or the person on whose behalf the request is made, which can include furthering those interests through litigation. The CFPB may determine from the use specified in the request that the requester is a commercial user.

(ii) Educational institution refers to a preschool, a public or private elementary or secondary school, an institution of graduate higher education, an institution of undergraduate higher education, an institution of professional education, and an institution of vocational education, which operates a program or programs of scholarly

research.

(iii) Non-commercial scientific

institution refers to an institution that is not operated on a ‘‘commercial user’’

basis as that term is defined in paragraph (b)(2)(i) of this section, and which is operated solely for the purpose of conducting scientific research, the

results of which are not intended to promote any particular product or industry.

(iv) Representative of the news media refers to any person or entity that gathers information of potential interest to a segment of the public, uses its

editorial skills to turn the raw materials into a distinct work, and distributes that

work to an audience. In this subparagraph, the term ‘‘news’’ means

information that is about current events

or that would be of current interest to the public. Examples of news-media

entities are television or radio stations broadcasting to the public at large and publishers of periodicals (but only if such entities qualify as disseminators of ‘‘news’’) who make their products available for purchase by or subscription by or free distribution to the general public. Other examples of

news media entities include online publications and Web sites that regularly deliver news content to thepublic. These examples are not allinclusive. Moreover, as methods of news delivery evolve (for example, the adoption of the electronic dissemination of newspapers through telecommunications services), such

alternative media shall be considered to

be news-media entities. A freelance journalist shall be regarded as working for a news-media entity if the journalist

can demonstrate a solid basis for expecting publication through that entity, whether or not the journalist is actually employed by the entity. A publication contract would present a solid basis for such an expectation; the CFPB may also consider the past publication record of the requester in making such a determination.

(v) Other requester refers to a requester who does not fall within any of the previously described categories.

(2) Within twenty (20) calendar days of its receipt of a request, the CFPB shall make a determination as to the proper fee category to apply to a requester. The CFPB shall inform the requester of the determination in the request acknowledgment letter, or if no such letter is required, in writing. The CFPB shall base its determination upon a review of the requester’s submission

and the CFPB’s own records. Where the CFPB has reasonable cause to doubt the use to which a requester will put the records sought, or where that use is not clear from the request itself, the CFPB

should seek additional clarification before assigning the request to a specific
category.

(3) If the CFPB assigns to a requester a fee category, then the requester shall have the right to submit an appeal of the

CFPB’s determination in accordance with section 1070.21 of this subpart.

The CFPB shall communicate this appeal right as part of its written notification to the requester of an adverse fee category determination. The requester shall label its appeal request ‘‘Appeal of Fee Category

Determination.’’

(c) Fees applicable to each category of
requester. The following fee schedule applies uniformly throughout the CFPB to requests processed under the FOIA. Specific levels of fees are prescribed for each category of requester defined in paragraph (b) of this section.

(1) Commercial users shall be charged the full direct costs of searching for, reviewing, and duplicating the records they request. Moreover, when a request

is received for disclosure that is primarily in the commercial interest of the requester, the CFPB is not required to consider a request for a waiver or reduction of fees based upon the

assertion that disclosure would be in the public interest. The CFPB may recover the cost of searching for and reviewing records even if there is ultimately no

disclosure of records or no records are

located.

(2) Educational and non-commercial scientific institution requesters shall be charged only for the cost of duplicating the records they request, except that the CFPB shall provide the first one hundred (100) pages of duplication free of charge. To be eligible, requesters must show that the request is made under the auspices of a qualifying

institution and that the records are not sought for a commercial use, but are sought in furtherance of scholarly (if the request is from an educational institution) or scientific (if the request is

from a non-commercial scientific institution) research. These categories do not include requesters who want records for use in meeting individual academic research or study requirements.

(3) Representatives of the news media shall be charged only for the cost of duplicating the records they request, except that the CFPB shall provide them with the first one hundred (100) pages of duplication free of charge.

(4) Other requesters who do not fit any of the categories described above


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shall be charged the full direct cost of searching for and duplicating records that are responsive to the request, except that the CFPB shall provide the first one hundred (100) pages of duplication and the first two hours of search time free of charge. The CFPB may recover the cost of searching for records even if there is ultimately no disclosure of records, or no records are located. Requests from persons for

records about themselves filed in the CFPB’s systems of records shall

continue to be treated under the fee provisions of the Privacy Act of 1974, 5 U.S.C. 552a, which permit fees only for duplication, after the first one hundred (100) pages are furnished free of charge.

(d) Other circumstances when fees are not charged. Notwithstanding paragraphs (b) and (c) of this section, the CFPB may not charge a requester a fee for processing a FOIA request if any of the following applies:

(1) The cost of collecting a fee would be equal to or greater than the fee itself;

(2) The fees were waived or reduced in accordance with paragraph (e) of this
section;

(3) If the CFPB fails to comply with any time limit under §§ 1070.16 or 1070.21 of this subpart, and no unusual circumstances (as that term is defined in § 1070.16(d)) or exceptional circumstances apply to the processing of the request, then the CFPB shall not assess search fees, or if the requester is

an educational or noncommercial scientific institution, then the CFPB shall not assess duplication fees. The term exceptional circumstances does not include a delay that results from a predictable CFPB workload of requests,

unless the CFPB demonstrates reasonable progress in reducing its backlog of pending requests; or

(4) If the CFPB determines, as a matter of administrative discretion, that waiving or reducing the fees would

serve the interest of the United States

Government.

(e) Waiver or reduction of fees. (1) A requester shall be entitled to receive

from the CFPB a waiver or reduction in the fees otherwise applicable to a FOIA request whenever the requester:

(i) Requests such waiver or reduction of fees in writing or by electronic means as part of the FOIA request;

(ii) Labels the request for waiver or

reduction of fees ‘‘Fee Waiver or Reduction Requested’’ on the FOIA request; and

(iii) Demonstrates that the fee reduction or waiver request that a

waiver or reduction of the fees is in the public interest because:

(A) Furnishing the information is likely to contribute significantly to public understanding of the operations or activities of the government; and

(B) Furnishing the information is not primarily in the commercial interest of the requester.

(2) To determine whether the requester has satisfied the requirements of paragraph (e)(1)(ii)(A), the CFPB shall consider the following factors:

(i) The subject of the requested

records must concern identifiable operations or activities of the federal government, with a connection that is direct and clear, and not remote or

attenuated.

(ii) The disclosable portions of the requested records must be meaningfully informative about government operations or activities in order to be ‘‘likely to contribute’’ to an increased public understanding of those operations or activities. The disclosure of information that already is in the public domain, in either a duplicative or a substantially similar form, is not as likely to contribute to the public’s understanding.

(iii) The disclosure must contribute to the understanding of a reasonably broad audience of persons interested in the subject, as opposed to the individual understanding of the requester. A requester’s expertise in the subject area and ability and intention to effectively convey information to the public shall be considered. It shall be presumed that a representative of the news media will satisfy this consideration.

(iv) The public’s understanding of the subject in question, as compared to the level of public understanding existing prior to the disclosure, must be enhanced by the disclosure to a significant extent.

(3) To determine whether the requester has satisfied the requirements of paragraph (e)(1)(ii)(B), the CFPB shall consider the following factors:

(i) The CFPB shall consider any commercial interest of the requester (with reference to the definition of

commercial user in (b)(1)(i) of this section), or of any person on whose behalf the requester may be acting, that would be furthered by the requested disclosure. Requesters shall be given an opportunity in the administrative process to provide explanatory information regarding this

consideration.

(ii) A fee waiver or reduction is justified where the public interest standard is satisfied and that public interest is greater in magnitude than that of any identified commercial interest in disclosure. The CFPB ordinarily shall presume that where a news media requester has satisfied the public interest standard, the public interest will be the interest primarily served by disclosure to that requester. Disclosure to data brokers or others who merely compile and market government

information for direct economic return shall not be presumed to primarily serve the public interest.

(4) Where only some of the records to be released satisfy the requirements for a waiver of fees, a waiver shall be granted for those records.

(5) The CFPB shall decide whether to grant or deny a request to reduce or waive fees prior to processing a request. The CFPB shall notify the requester of the determination in writing.

(6) If the CFPB denies a request to reduce or waive fees, then the CFPB shall advise the requester, in the denial notification letter, that the requester may incur fees if the CFPB proceeds to process the request. The notification letter shall also advise the requester that the CFPB will not proceed to process the request further unless the requester, in writing, directs the CFPB to do so and either agrees to pay any fees that may apply to processing the request or specifies an upper limit (of not less than $25) that the requester is willing to pay to process the request. If the CFPB does

not receive this written direction and agreement/specification within thirty (30) calendar days of the date of the denial notification letter, then the CFPB shall deem the request to be withdrawn.

(7) If the CFPB denies a request to reduce or waive fees, then the requester shall have the right to submit an appeal

of the denial determination in

accordance with section 1070.21 of this subpart. The CFPB shall communicate this appeal right as part of its written notification to the requester denying the fee reduction or waiver request. The requester should label its appeal request ‘‘Appeal for Fee Reduction/Waiver.’’

(f) Advance notice and prepayment of fees. (1) When the CFPB estimates the fees for processing a request to exceed the limit set by the requester, and that amount is less than $250, or the requester did not specify a limit and the amount is less than $250, the requester shall be notified of the estimated fees, and provided a breakdown of the fees attributable to search, review, and duplication, respectively. The requester must provide an agreement to pay the estimated fees; however, the requester shall also be given an opportunity to reformulate the request in an attempt to

reduce fees.

(2) If the requester has failed to state

a limit and the fees are estimated to exceed $250, the requester shall be

notified of the estimated fees and provided a breakdown of the fees attributable to search, review, and


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duplication, respectively. The requester must pre-pay such amount prior to the processing of the request, or provide satisfactory assurance of full payment if the requester has a history of prompt payment of FOIA fees. The requester shall also be given an opportunity to reformulate the request in such a way as to lower the applicable fees.

(3) The CFPB reserves the right to request prepayment after a request is processed and before documents are

released.

(4) If a requester has previously failed to pay a fee within thirty (30) calendar days of the date of the billing, the requester shall be required to pay the full amount owed plus any applicable

interest and to make an advance payment of the full amount of the estimated fee before the CFPB begins to process a new request or the pending
request.

(5) When the CFPB acts under paragraphs (f)(1) through (4) of this section, the statutory time limits of twenty (20) days (excluding Saturdays, Sundays, and legal public holidays) from receipt of initial requests or appeals, plus extensions of these time limits, shall begin only after fees have been paid, a written agreement to pay fees has been provided, or a request has

been reformulated.

(g) Form of payment. Payment may be

tendered as set forth on the CFPB’s Web
site, http://www.consumerfinance.gov.

(h) Charging interest. The CFPB may charge interest on any unpaid bill starting on the 31st day following the date of billing the requester. Interest charges will be assessed at the rate provided in 31 U.S.C. 3717 and will accrue from the date of the billing until payment is received by the CFPB. The CFPB will follow the provisions of the Debt Collection Act of 1982 (Public Law 97–365, 96 Stat. 1749), as amended, and its administrative procedures, including the use of consumer reporting agencies, collection agencies, and offset.

(i) Aggregating requests. Where the CFPB reasonably believes that a requester or a group of requesters acting together is attempting to divide a request into a series of requests for the purpose of avoiding fees, the CFPB may aggregate those requests and charge accordingly. The CFPB may presume that multiple requests of this type made within a thirty (30) day period have

been made in order to avoid fees. Where requests are separated by a longer period, the CFPB will aggregate them only where there exists a solid basis for determining that aggregation is

warranted under all the circumstances involved. Multiple requests involving unrelated matters will not be aggregated. **§ 1070.23 Authority and responsibilities of**

**the Chief FOIA Officer.**

(a) Chief FOIA Officer. The Director

authorizes the Chief FOIA Officer to act upon all requests for agency records, with the exception of determining appeals from the initial determinations of the Chief FOIA Officer, which will be decided by the General Counsel. The Chief FOIA officer shall, subject to the authority of the Director:

(1) Have agency-wide responsibility for efficient and appropriate compliance with the FOIA;

(2) Monitor implementation of the FOIA throughout the CFPB and keep the Director and the General Counsel, and the Attorney General appropriately informed of the CFPB’s performance in implementing the FOIA;

(3) Recommend to the Director such adjustments to agency practices, policies, personnel and funding as may be necessary to improve the Chief FOIA Officer’s implementation of the FOIA;

(4) Review and report to the Attorney General, through the Director, at such

times and in such formats as the Attorney General may direct, on the CFPB’s performance in implementing the FOIA;

(5) Facilitate public understanding of the purposes of the statutory exemptions of the FOIA by including concise descriptions of the exemptions in both the agency’s handbook and the agency’s annual report on the FOIA, and by providing an overview, where appropriate, of certain general categories of agency records to which those exemptions apply; and

(6) Designate one or more FOIA

Public Liaisons.

(b) FOIA Public Liaisons. FOIA Public Liaisons shall report to the Chief FOIA Officer and shall serve as supervisory officials to whom a requester can raise concerns about the service the requester

has received from the CFPB’s FOIA office, following an initial response

from the FOIA office staff. FOIA Public Liaisons shall be responsible for assisting in reducing delays, increasing transparency and understanding of the status of requests, and assisting in the resolution of disputes.

**Subpart C—Disclosure of CFPB Information in Connection With Legal**  **Proceedings**

**§ 1070.30 Purpose and scope; definitions.**

(a) This subpart sets forth the procedures to be followed with respect

to:

(1) Service of summonses and complaints directed to the CFPB, the Director, or to any CFPB employee in

connection with federal or state litigation arising out of or involving the performance of official activities of the CFPB; and

(2) Subpoenas, court orders, or other requests or demands for any CFPB information, whether contained in the files of the CFPB or acquired by a CFPB employee as part of the performance of that employee’s duties or by virtue of employee’s official status.

(b) This subpart does not apply to requests for official information made pursuant to subparts B, D, and E of this
part.

(c) This subpart does not apply to requests for information made in the course of adjudicating any claims against the CFPB by CFPB employees (present or former), or applicants for CFPB employment, for which jurisdiction resides with the U.S. Equal Employment Opportunity Commission, the U.S. Merit Systems Protection Board, the Office of Special Counsel, the Federal Labor Relations Authority, or their successor agencies, or a labor arbitrator operating under a collective bargaining agreement between the CFPB and a labor organization representing CFPB employees, or their successor agencies.

(d) This subpart is intended only to inform the public about CFPB procedures concerning the service of process and responses to subpoenas, summons, or other demands or requests

for official information or action and is not intended to and does not create, and may not be relied upon to create any right or benefit, substantive or procedural, enforceable at law by a party against the CFPB or the United

States.

(e) For purposes of this subpart, and except as the CFPB may otherwise determine in a particular case:

(1) Demand means a subpoena or order for official information, whether contained in CFPB records or through testimony, related to or for possible use in a legal proceeding.

(2) Legal proceeding encompasses all pre-trial, trial, and post-trial stages of all judicial or administrative actions, hearings, investigations, or similar proceedings before courts, commissions, boards, grand juries, or other judicial or quasi-judicial bodies or tribunals, whether criminal, civil, or administrative in nature, and whether foreign or domestic. This phrase includes all stages of discovery as well as formal or informal requests by attorneys or others involved in legal proceedings.

(3) Official Information means all information of any kind, however stored, that is in the custody and control of the CFPB or was acquired by CFPB


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employees, or former employees as part

of their official duties or because of their

official status while such individuals were employed by or served on behalf

of the CFPB. Official information also includes any information acquired by CFPB employees or former employees while such individuals were engaged in

matters related to consumer financial protection functions prior to the employees’ transfer to the CFPB pursuant to Subtitle F of the Consumer

Financial Protection Act of 2010.

(4) Request means any request for

official information in the form of testimony, affidavits, declarations, admissions, responses to interrogatories, document production, inspections, or formal or informal interviews, during the course of a legal proceeding, including pursuant to the Federal Rules of Civil Procedure, the Federal Rules of Criminal Procedure, or other applicable rules of procedure.

(5) Testimony means a statement in any form, including personal appearances before a court or other legal tribunal, interviews, depositions, telephonic, televised, or videographed statements or any responses given during discovery or similar proceeding in the course of litigation.

**§ 1070.31 Service of summonses and complaints.** 

(a) Only the General Counsel is authorized to receive and accept summonses or complaints sought to be served upon the CFPB or CFPB employees sued in their official capacity. Such documents should be

delivered to the Office of the General Counsel, Bureau of Consumer Financial
Protection, 1801 L Street, NW., Washington, DC 20036. This authorization for receipt shall in no way affect the requirements of service elsewhere provided in applicable rules and regulations.

(b) If, notwithstanding paragraph (a) of this section, any summons or complaint described in that paragraph is delivered to an employee of the CFPB, the employee shall decline to accept the proffered service and may notify the person attempting to make service of the regulations set forth herein. If, notwithstanding this instruction, an employee accepts service of a document described in paragraph (a), the employee shall immediately notify and deliver a copy of the summons and complaint to the General Counsel.

(c) When a CFPB employee is sued in an individual capacity for an act or omission occurring in connection with duties performed on behalf of the CFPB (whether or not the officer or employee is also sued in an official capacity), the employee by law is to be served personally with process. See Fed. R. Civ. P. 4(i)(3). An employee sued in an individual capacity for an act or omission occurring in connection with duties performed on behalf of the CFPB shall immediately notify, and deliver a copy of the summons and complaint to,

the General Counsel.

(d) The CFPB will only accept service of process for an employee sued in his or her official capacity. Documents for which the General Counsel accepts service in official capacity shall be stamped ‘‘Service Accepted in Official Capacity Only.’’ Acceptance of service

shall not constitute an admission or waiver with respect to jurisdiction, propriety of service, improper venue, or any other defense in law or equity available under applicable laws or rules.

**§ 1070.32 Service of subpoenas, court orders, and other demands for CFPB** 

**information or action.**

(a) Except in cases in which the CFPB is represented by legal counsel who have entered an appearance or otherwise given notice of their representation, only the General

Counsel is authorized to receive and accept subpoenas or other demands or requests directed to the CFPB or its employees, whether civil or criminal in nature, for:

(1) Records of the CFPB; (2) Official information including, but not limited to, testimony, affidavits, declarations, admissions, responses to interrogatories, or informal statements, relating to material contained in the files of the CFPB or which any CFPB employee acquired in the course and scope of the performance of his or her official duties;

(3) Garnishment or attachment of compensation of current or former employees; or

(4) The performance or nonperformance of any official CFPB duty.

(b) Documents described in paragraph (a) should be directed to the Office of the General Counsel, Bureau of Consumer Financial Protection, 1801 L Street, NW., Washington, DC 20036. This authorization for receipt shall in no way affect the requirements of service elsewhere provided in applicable rules and regulations. Acceptance of such documents by the General Counsel does not constitute a waiver of any defense that might otherwise exist with respect

to service under the Federal Rules of

Civil or Criminal Procedure or other applicable laws or regulations.

(c) In the event that any demand or request described in paragraph (a) is sought to be delivered to a CFPB employee other than in the manner prescribed in paragraph (b) of this section, such employee shall, after consultation with the General Counsel,

decline service and direct the server of process to these regulations. If the demand or request is nonetheless delivered to the employee, the employee shall immediately notify, and deliver a copy of that document to, the General

Counsel.

(d) Except as otherwise provided in this subpart, the CFPB is not an agent for service, or otherwise authorized to accept on behalf of its employees, any subpoenas, orders, or other demands of federal or state courts, or requests from individuals or attorneys, which are not related to the employees’ official duties except upon the express, written

authorization of the individual CFPB employee to whom such demand or request is directed.

(e) Copies of any subpoenas, show cause orders, or other demands of federal or state courts, or requests from private individuals or attorneys that are directed to former employees of the CFPB in connection with legal proceedings arising out of the performance of official duties shall also be served upon General Counsel. The CFPB shall not, however, serve as an agent for service for the former employee, nor is the CFPB otherwise authorized to accept service on behalf of its former employees. If the demand

involves their official duties as CFPB employees, former employees who receive subpoenas, show cause orders, or similar compulsory process of federal or state courts should also notify, and deliver a copy of the document to, the

General Counsel.

**§ 1070.33 Testimony and production of documents prohibited unless approved by** 

**the General Counsel.**

(a) Unless authorized by the General Counsel, no employee or former employee of the CFPB shall, in response to a demand or a request provide oral or written testimony by deposition, declaration, affidavit, or otherwise concerning any official information.

(b) Unless authorized by the General Counsel, no employee or former employee shall, in response to a demand or request, produce any document or any material acquired as part of the performance of that employee’s duties or by virtue of that employee’s official status.

**§ 1070.34 Procedure when testimony or production of documents is sought;**  **general.**

(a) If, as part of a proceeding in which

the United States or the CFPB is not a party, official information is sought


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through a demand for testimony, CFPB records, or other material, the party seeking such information must (except as otherwise required by federal law or authorized by the General Counsel) set forth in writing:

(1) The title and forum of the proceeding, if applicable;

(2) A detailed description of the

nature and relevance of the official information sought;

(3) A showing that other evidence reasonably suited to the requester’s needs is not available from any other source; and

(4) If testimony is requested, the intended use of the testimony, a general summary of the desired testimony, and a showing that no document could be provided and used in lieu of testimony.

(b) To the extent he or she deems necessary or appropriate, the General Counsel may also require from the party seeking such information a plan of all reasonably foreseeable demands, including but not limited to the names of all employees and former employees from whom discovery will be sought, areas of inquiry, expected duration of proceedings requiring oral testimony, identification of potentially relevant documents, or any other information deemed necessary to make a determination. The purpose of this requirement is to assist the General Counsel in making an informed decision regarding whether testimony or the production of documents or material

should be authorized.

(c) The General Counsel may consult or negotiate with an attorney for a party, or the party if not represented by an attorney, to refine or limit a request or demand so that compliance is less

burdensome.

(d) The General Counsel will notify the CFPB employee and such other persons as circumstances may warrant of his or her decision regarding compliance with the request or demand.

**§ 1070.35 Procedure when response to demand is required prior to receiving** 

**instructions.**

(a) If a response to a demand

described in section 1070.34 of this subpart is required before the General Counsel renders a decision, the CFPB will request that the appropriate CFPB attorney or an attorney of the Department of Justice, as appropriate, take steps to stay, postpone, or obtain relief from the demand pending decision. If necessary, the attorney will:

(1) Appear with the employee upon whom the demand has been made;

(2) Furnish the court or other authority with a copy of the regulations contained in this subpart; (3) Inform the court or other authority that the demand has been, or is being, as the case may be, referred for the prompt consideration of the appropriate CFPB official; and

(4) Respectfully request the court or authority to stay the demand pending receipt of the requested instructions.

(b) In the event that an immediate demand for production or disclosure is

made in circumstances which would preclude the proper designation or appearance of an attorney of the CFPB or the Department of Justice on the employee’s behalf, the employee, if necessary, shall respectfully request from the demanding court or authority a reasonable stay of proceedings for the purpose of obtaining instructions from

the General Counsel.

**§ 1070.36 Procedure in the event of an adverse ruling.** 

If a stay or, or other relief from, the effect of a demand made pursuant to

sections 1070.34 and 1070.35 of this subpart is declined or not obtained, orif the court or other judicial or quasijudicial authority declines to stay the effect of the demand made pursuant to

sections 1070.34 and 1070.35 of this subpart, or if the court or other authority rules that the demand must be complied with irrespective of the General Counsel’s instructions not to produce

the material or disclose the information sought, the employee upon whom the

demand has been made shall respectfully decline to comply with the demand citing this subpart and United States ex rel. Touhy v. Ragen, 340 U.S. 462 (1951).

**§ 1070.37 Considerations in determining whether the CFPB will comply with a**  **demand or request.**

(a) In deciding whether to comply with a demand or request, CFPB officials and attorneys shall consider, among other pertinent considerations:

(1) Whether such compliance would be unduly burdensome or otherwise inappropriate under the applicable rules of discovery or the rules of procedure governing the case or matter in which the demand arose;

(2) Whether the number of similar requests would have a cumulative effect on the expenditure of CFPB resources;

(3) Whether compliance is appropriate under the relevant substantive law concerning privilege or disclosure of information;

(4) The public interest; (5) The need to conserve the time of CFPB employees for the conduct of official business;

(6) The need to avoid spending time and money of the United States for private purposes; (7) The need to maintain impartiality between private litigants in cases where a substantial government interest is not implicated;

(8) Whether compliance would have an adverse effect on performance by the CFPB of its mission and duties; and

(9) The need to avoid involving the

CFPB in controversial issues not related

to its mission.

(b) Among those demands and requests in response to which compliance will not ordinarily be authorized are those with respect to which any of the following factors, inter alia, exist:

(1) Compliance would violate a statute or applicable rule of procedure;

(2) Compliance would violate a specific regulation or Executive order;

(3) Compliance would reveal information properly classified in the interest of national security;

(4) Compliance would reveal confidential or privileged commercial or

financial information or trade secrets without the owner’s consent;

(5) Compliance would compromise the integrity of the deliberative processes of the CFPB;

(6) Compliance would not be appropriate or necessary under the relevant substantive law governing privilege;

(7) Compliance would reveal confidential information; or

(8) Compliance would interfere with ongoing investigations or enforcement proceedings, compromise constitutional rights, or reveal the identity of a

confidential informant.

(c) The CFPB may condition

disclosure of official information pursuant to a request or demand on the entry of an appropriate protective order.

**§ 1070.38 Prohibition on providing expert or opinion testimony.** 

(a) Except as provided in this section, and subject to 5 CFR 2635.805, CFPB employees or former employees shall not provide opinion or expert testimony based upon information which they acquired in the scope and performance of their official CFPB duties, except on

behalf of the CFPB or the United States or a party represented by the CFPB, or the Department of Justice, as appropriate.

(b) Any expert or opinion testimony by a former employee of the CFPB shall be excepted from paragraph (a) of this section where the testimony involves only general expertise gained while employed at the CFPB.

(c) Upon a showing by the requestor of exceptional need or unique circumstances and that the anticipated testimony will not be adverse to the


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interests of the United States, the General Counsel may, consistent with 5 CFR 2635.805, exercise his or her discretion to grant special, written authorization for CFPB employees, or former employees, to appear and testify as expert witnesses at no expense to the

United States.

(d) If, despite the final determination of the General Counsel, a court of competent jurisdiction or other appropriate authority orders the appearance and expert or opinion testimony of a current or former CFPB employee, that person shall immediately inform the General

Counsel of such order. If the General Counsel determines that no further legal review of or challenge to the court’s order will be made, the CFPB employee, or former employee, shall comply with the order. If so directed by the General Counsel, however, the employee, or former employee, shall respectfully decline to testify.

**Subpart D—Confidential Information**

**§ 1070.40 Purpose and scope.**

This subpart does not apply to requests for official information made pursuant to subparts B, C, or E of this
part.

**§ 1070.41 Non-disclosure of confidential**

**information.**

(a) Non-disclosure. Except as required by law or as provided in this part, no employee or former employee of the CFPB, or any other person in possession of confidential information, shall

disclose such confidential information by any means (including written or oral communications) or in any format (including paper and electronic formats), to:

(1) Any person who is not an employee of the CFPB; or

(2) Any CFPB employee when the

disclosure of such confidential information to that employee is not relevant to the performance of the employee’s assigned duties.

(b) Disclosures to contractors and

consultants. Nothing in this subpart

shall limit the discretion of the CFPB to provide confidential information to consultants or contractors retained by the CFPB, provided that such consultants or contractors agree in writing to treat such confidential

information in accordance with these rules, federal laws and regulations that apply to federal agencies for the protection of the confidentiality of personally identifiable information and for data security and integrity, as well as any additional conditions or limitations that the CFPB may impose. (c) Disclosure of materials derived from confidential information. Nothing in this subpart shall limit the discretion

of the CFPB to disclose materials that it derives from or creates using

confidential information to the extent that such materials do not identify, either directly or indirectly, any particular person to whom the confidential information pertains.

(d) Disclosability of confidential information provided to the CFPB by other agencies. Nothing in this subpart requires or authorizes the CFPB to

disclose confidential information that another agency has provided to the

CFPB to the extent that such disclosure contravenes applicable law or the terms of any agreement that exists between the CFPB and the agency to govern the

CFPB’s treatment of information that the agency provides to the CFPB.

**§ 1070.42 Disclosure of confidential supervisory information to and by**  **supervised financial institutions.**

(a) Discretionary disclosure of confidential supervisory information to supervised financial institutions. The CFPB may in its discretion, and to the extent consistent with applicable law, disclose confidential supervisory information concerning a supervised

financial institution to that institution.

(b) Disclosure of confidential supervisory information by supervised financial institution. (1) Any supervised financial institution lawfully in possession of confidential supervisory information of the CFPB pursuant to this section may disclose such information, or portions thereof, to its directors, officers, and employees, and to its parent company, if any, and its parent company’s directors, officers, and employees, to the

extent that the disclosure of such confidential supervisory information is relevant to the performance of such individuals’ assigned duties.

(2) Any supervised financial institution lawfully in possession of confidential supervisory information of the CFPB pursuant to this section may disclose such information, or portions thereof, to any certified public accountant, legal counsel, or consultant employed by the supervised financial institution or its parent company, if any, provided that the supervised financial

institution shall:

(i) Take reasonable steps to ensure that such certified public accountant, legal counsel, or consultant does not utilize, make or retain copies of, or disclose confidential supervisory information for any purpose, without the prior written approval of the CFPB’s General Counsel, except as is necessary to provide advice to the supervised financial institution, its parent company, or the officers, directors, and employees of such supervised financial institution and parent company; and

(ii) Maintain a written account of all disclosures of confidential supervisory information that the supervised

financial institution makes to its certified public accountant, legal counsel, or consultant, as well as steps it has taken to comply with paragraph (b)(2)(i) of this section, and provide the CFPB with a copy of such written account upon request or demand of the

CFPB.

**§ 1070.43 Disclosure of confidential information to law enforcement agencies**  **and other government agencies.**

(a) Required disclosure of confidential information to government agencies.

The CFPB shall:

(1) Disclose a draft of a report of examination of a supervised financial institution prior to its finalization, in accordance with 12 U.S.C. 5515(e)(1)(C), and disclose a final report of examination, including any and all revisions made to such a report, to a federal or state agency with jurisdiction over that supervised financial institution, provided that the CFPB receives from the agency reasonable assurances as to the confidentiality of the information disclosed; and

(2) Disclose confidential consumer complaint information to a federal or state agency to facilitate preparation of reports to Congress required by 12 U.S.C. 5493(b)(3)(C) and to facilitate the CFPB’s supervision and enforcement activities and its monitoring of the market for consumer financial products and services, provided that the agency shall first give written assurance to the

CFPB that it will maintain such

information in a manner that conforms to the standards that apply to federal agencies for the protection of the confidentiality of personally identifiable information and for data security and integrity.

(b) Discretionary disclosure of confidential information to government agencies.

(1) Upon receipt of a written request that contains the information required by paragraph (b)(2) of this paragraph, the CFPB may, in its sole discretion,

disclose confidential information to a federal or state agency to the extent that

disclosure of the information is relevant to the exercise of the agency’s statutory or regulatory authority or, with respect

to the disclosure of confidential supervisory information, to a federal or state agency having jurisdiction over a supervised financial institution.


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(2) To obtain access to confidential information pursuant to paragraph (b)(1) of this section, an authorized officer or employee of the agency shall submit a written request to the General Counsel, who shall act upon the request in

consultation with the CFPB’s Associate Director for Supervision and Enforcement or other appropriate CFPB personnel. The request shall include the following:

(i) A description of the particular information, kinds of information, and where possible, the particular documents to which access is sought;

(ii) A statement of the purpose for which the information will be used;

(iii) A statement identifying the agency’s legal authority for requesting the documents;

(iv) A statement as to whether the requested disclosure is permitted or restricted in any way by applicable law or regulation; and

(v) A commitment that the agency will maintain the requested confidential

information in a manner that conforms to the standards that apply to federal agencies for the protection of the confidentiality of personally identifiable information and for data security and integrity, as well as any additional

conditions or limitations that the CFPB may impose.

(c) State requests for information other than confidential information. A request or demand by a state agency for

information or records of the CFPB

other than confidential information

shall be made and considered in

accordance with the rules set forth elsewhere in this part.

(d) Negotiation of standing requests. The CFPB may negotiate terms governing the exchange of confidential

information with federal or state agencies on a standing basis, as appropriate.

**§ 1070.44 Disclosure of confidential consumer complaint information.** 

Nothing in this part shall limit the discretion of the CFPB, to the extent permitted by law, to disclose confidential consumer complaint information as it deems necessary to investigate, resolve, or otherwise respond to consumer complaints or inquiries concerning financial

institutions or consumer financial products and services.

**§ 1070.45 Affirmative disclosure of**

**confidential information.**

(a) The CFPB may disclose confidential investigative information and other confidential information, in accordance with applicable law, as

follows: (1) To a CFPB employee, as that term is defined in § 1070.2 of this part and in accordance with § 1070.41 of this subpart;

(2) To either House of the Congress or to an appropriate committee or subcommittee of the Congress, as provided by 12 U.S.C. 5562(d)(2);

(3) In investigational hearings and witness interviews, as is reasonably necessary, at the discretion of the CFPB;

(4) In an administrative or court proceeding to which the CFPB is a party. In the case of confidential investigatory material that contains any trade secret or privileged or confidential commercial or financial information, as claimed by designation by the submitter of such material, or confidential supervisory information, the submitter may seek an appropriate protective or in

camera order prior to disclosure of such material in a proceeding;

(5) To law enforcement and other government agencies in accordance with this subpart; or

(6) As required under any other applicable law.

**§ 1070.46 Other disclosures of confidential**

**information.**

(a) To the extent permitted by law and as authorized by the Director in writing, the CFPB may disclose confidential

information other than as set forth in this subpart.

(b) Prior to disclosing confidential information pursuant to paragraph (a) of this section, the CFPB may, as it deems appropriate under the circumstances, provide written notice to the person to

whom the confidential information pertains that the CFPB intends to

disclose its confidential information in

accordance with this section.

(c) The authority of the Director to

disclosure confidential information pursuant to paragraph (a) shall not be delegated. However, a person authorized to perform the functions of the Director in accordance with law may exercise the authority of the Director as

set forth in this section.

**§ 1070.47 Other rules regarding the**

**disclosure of confidential information.**

(a) Further disclosure prohibited. (1) All confidential information made available under this subpart shall remain the property of the CFPB, unless the General Counsel provides otherwise in writing.

(2) Except as set forth in this section, no supervised financial institution, federal or state agency, any officer, director, employee or agent thereof, or any other person to whom the

confidential information is made available under this subpart, may further disclose such confidential information without the prior written permission of the General Counsel.

(3) A supervised financial institution, federal or state agency, any officer, director, employee or agent thereof, or any other person to whom the CFPB’s

confidential information is made available under this subpart, that receives from a third party a legally enforceable demand or request for such confidential information (including but not limited to, a subpoena or discovery request or a request made pursuant to the Freedom of Information Act, 5 U.S.C. 552, the Privacy Act of 1974, 5 U.S.C. 552a, or any state analogue to such statutes) should:

(i) Inform the General Counsel of such request or demand in writing and provide the General Counsel with a copy of such request or demand as soon as practicable after receiving it;

(ii) In the case of a request made pursuant to the Freedom of Information Act, 5 U.S.C. 552, the Privacy Act, 5 U.S.C. 552a, or any state analogue to such statutes, advise the requester that:

(A) The confidential information sought may not be disclosed insofar as it is the property of the CFPB; and

(B) Any request for the disclosure of

such confidential information is properly directed to the CFPB pursuant to its regulations set forth in this part.

(iii) In the case of all other types of requests or demands, consult with the General Counsel before complying with the request or demand, and to the extent applicable:

(A) Give the CFPB a reasonable opportunity to respond to the demand
or request;

(B) Assert all reasonable and appropriate legal exemptions or privileges that the CFPB may request be asserted on its behalf; and

(C) Consent to a motion by the CFPB to intervene in any action for the purpose of asserting and preserving any claims of confidentiality with respect to any confidential information.

(4) Nothing in this section shall prevent a supervised financial institution, federal or state agency, any officer, director, employee or agent thereof, or any other person to whom

the information is made available under this subpart from complying with a legally valid and enforceable United States federal court order compelling production of the CFPB’s confidential information or, if compliance is deemed compulsory, with a request or demand from either House of the Congress or a duly authorized committee of the Congress. To the extent that compulsory

disclosure of confidential information occurs as set forth in this paragraph, the


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producing party shall use its best efforts to ensure that the requestor secures an appropriate protective order or, if the requestor is a legislative body, use its

best efforts to obtain the commitment or agreement of the legislative body that it will maintain the confidentiality of the

confidential information.

(5) No person obtaining access to confidential information pursuant to this subpart may make a personal copy of any such information, and no person may remove confidential information from the premises of the institution or agency in possession of such information except as permitted by specific language in this regulation or by

the CFPB.

(b) Additional conditions and

limitations. The CFPB may impose any

additional conditions or limitations on disclosure or use under this subpart that it determines are necessary.

(c) Non-waiver. The provision by the CFPB of any confidential information pursuant to this subpart does not constitute a waiver, or otherwise affect, any privilege any agency or person may claim with respect to such information

under federal law.

**Subpart E—The Privacy Act**

**§ 1070.50 Purpose and scope; definitions.**

(a) This subpart implements the provisions of the Privacy Act of 1974, 5 U.S.C. 552a (the ‘‘Privacy Act’’). The regulations apply to all records maintained by the CFPB and which are retrieved by an individual’s name or personal identifier. The regulations set forth the procedures for requests for access to, or amendment of, records concerning individuals that are contained in systems of records maintained by the CFPB. These regulations should be read in conjunction with the Privacy Act, which provides additional information about this topic.

(b) For purposes of this subpart, the following definitions apply:

(1) The term Chief Privacy Officer

means the Chief Information Officer of the CFPB or any CFPB employee to

whom the Chief Information Officer has delegated authority to act under this
part;

(2) The term guardian means the parent of a minor, or the legal guardian of any individual who has been declared to be incompetent due to physical or mental incapacity or age by a court of competent jurisdiction;

(3) Individual means a citizen of the United States or an alien lawfully admitted for permanent residence;

(4) Maintain includes maintain, collect, use, or disseminate; (5) Record means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, his education, financial transactions, medical history, and criminal or employment history and that contains his name or the identifying number, symbol, or other identifying particular assigned to the individual, such as a finger or voiceprint or a photograph;

(6) Routine use means the disclosure of a record that is compatible with the purpose for which it was collected;

(7) System of records means a group of any records under the control of an agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual; and

(8) Statistical record means a record in a system of records maintained for statistical research or reporting purposes only and not used in whole or in part in making any determination about an identifiable individual, except as provided by 13 U.S.C. 8.

**§ 1070.51 Authority and responsibilities of the Chief Privacy Officer.** 

The Chief Privacy Officer is

authorized to:

(a) Respond to requests for access to, accounting of, or amendment of records contained in a system of records maintained by the CFPB;

(b) Approve the publication of new systems of records and amend existing systems of record; and

(c) File any necessary reports related to the Privacy Act.

**§ 1070.52 Fees.**

(a) Copies of records. The CFPB shall provide the requester with copies of records requested pursuant to section 1070.53 of this subpart at the same cost charged for duplication of records under § 1070.22 of this part.

(b) No fee. The CFPB will not charge

a fee if:

(1) Total charges associated with a request are less than $5, or

(2) The requester is a CFPB employee or former employee, or an applicant for employment with the CFPB, and request pertains to that employee, former employee, or applicant.

**§ 1070.53 Request for access to records.**

(a) Procedures for making a request for access to records. An individual’s requests for access to records that pertain to that individual (or to the individual for whom the requester serves as guardian) may be submitted to the CFPB in writing or by electronic

means. (1) If submitted in writing, the request shall be labeled ‘‘Privacy Act Request’’

and shall be addressed to the Chief Privacy Officer, Bureau of Consumer Financial Protection, 1801 L Street, NW., Washington, DC 20036.

(2) If submitted by electronic means, the request shall be labeled ‘‘Privacy Act Request’’ and the request shall be

submitted as set forth at the CFPB’s Web
site, http://www.consumerfinance.gov.

(b) Content of a request for access to

records. A request for access to records

shall include:

(1) A statement that the request is made pursuant to the Privacy Act;

(2) The name of the system of records that the requester believes contains the record requested, or a description of the nature of the record sought in detail sufficient to enable CFPB personnel to locate the system of records containing

the record with a reasonable amount of effort;

(3) Whenever possible, a description of the nature of the record sought, the date of the record or the period in which the requester believes that the record was created, and any other information that might assist the CFPB in identifying the record sought (e.g., maiden name, dates of employment, account information, etc.).

(4) Information necessary to verify the requester’s identity pursuant to paragraph (c) of this section;

(5) The mailing or email address where the CFPB’s response or further correspondence should be sent.

(c) Verification of identity. To obtain access to the CFPB’s records pertaining to a requester, the requester shall provide proof to the CFPB of the requester’s identity as provided below.

(1) In general, the following will be considered adequate proof of a requester’s identity:

(i) A photocopy of two forms of identification, including one form of identification that bears the requester’s photograph, and one form of identification that bears the requester’s signature;

(ii) A photocopy of a single form of

identification that bears both the requester’s photograph and signature; or

(iii) A statement swearing or affirming the requester’s identity and to the fact that the requester understands the penalties provided in 5 U.S.C. 552a(i)(3).

(2) Notwithstanding paragraph (c)(1) of this section, a designated official may require additional proof of the requester’s identity before action will be taken on any request, if such official determines that it is necessary to protect against unauthorized disclosure of information in a particular case. In


### 45392 Federal Register/ Vol. 76, No. 145 / Thursday, July 28, 2011 / Rules and Regulations

addition, if a requester seeks records pertaining to an individual in the requester’s capacity as that individual’s guardian, the requester shall be required to provide adequate proof of the requester’s legal relationship before action will be taken on any request.

(d) Request for accounting of previous

disclosures. An individual may request an accounting of previous disclosures of records pertaining to that individual in a system of records as provided in 5 U.S.C. 552a(c). Such requests should conform to the procedures and form for requests for access to records set forth in subsection (a) and (b) of this section.

**§ 1070.54 CFPB procedures for responding to a request for access.** 

(a) Acknowledgment and response. The CFPB will provide written acknowledgement of the receipt of a request within twenty (20) business days from the receipt of the request and will, where practicable, respond to each request within that twenty (20) day period. When a full response is not practicable within the twenty (20) day period, the CFPB will respond as promptly as possible.

(b) Disclosure.
(1) When the CFPB discloses information in response to a request, the

CFPB will make the information available for inspection and copying during regular business hours as provided in § 1070.13 of this part, or the

CFPB will mail it or email it the requester, if feasible, upon request.

(2) The requester may bring with him or her anyone whom the requester chooses to see the requested material. All visitors to the CFPB’s buildings must comply with the applicable security procedures.

(c) Denial of a request. If the CFPB denies a request made pursuant to § 1070.53 of this subpart, it will inform the requester in writing of the reason(s) for denial and the procedures for appealing the denial.

**§ 1070.55 Special procedures for medical**

**records.**

If an individual requests medical or psychological records pursuant to § 1070.53 of this subpart, the CFPB will disclose them directly to the requester

unless the CFPB determines that such

disclosure could have an adverse effect on the requester. If the CFPB makes that determination, the CFPB will provide the information to a licensed physician or other appropriate representative that the requester designates, who may disclose those records to the requester

in a manner he or she deems appropriate. **§ 1070.56 Request for amendment of**

**records.**

(a) Procedures for making request. (1) If an individual wishes to amend a record that pertains to that individual in a system of records, that individual may submit a request in writing or by electronic means to the Chief Privacy Officer, as set forth in section 1070.53(a). The request shall be labeled ‘‘Privacy Act Amendment Request.’’

(2) A request for amendment of a

record must:

(i) Identify the system of records containing the record for which amendment is requested;

(ii) Specify the portion of that record requested to be amended; and

(iii) Describe the nature and reasons for each requested amendment.

(3) When making a request for amendment of a record, the CFPB will require a requester to verify his or her identity under the procedures set forth in § 1070.53(c) of this subpart, unless the requester has already done so in a related request for access or

amendment.

(b) Burden of proof. A request for amendment of a record must explain why the requester believes the record is not accurate, relevant, timely, or complete. The requester has the burden of proof for demonstrating the appropriateness of the requested amendment, and the requester must provide relevant and convincing evidence in support of the request.

**§ 1070.57 CFPB review of a request for**

**amendment of records.**

(a) Time limits. The CFPB will acknowledge a request for amendment of records within ten (10) business days after it receives the request. In the acknowledgment, the CFPB may request additional information necessary for a determination on the request for

amendment. The CFPB will make a determination on a request to amend a record promptly.

(b) Contents of response to a request for amendment. When the CFPB responds to a request for amendment, the CFPB will inform the requester in writing whether the request is granted or denied, in whole or in part. If the CFPB grants the request, it will take the necessary steps to amend the record and, when appropriate and possible, notify prior recipients of the record of

its action. If the CFPB denies the request, in whole or in part, it will inform the requester in writing:

(1) Why the request (or portion of the request) was denied;

(2) That the requester has a right to appeal; and

(3) How to file an appeal. **§ 1070.58 Appeal of adverse determination of request for access or amendment.** 

(a) Appeal. A requester may appeal a denial of a request made pursuant to §§ 1070.53 or 1070.56 of this subpart within ten (10) business days after the CFPB notifies the requester that it has denied the request.

(b) Content of Appeal. A requester may submit an appeal in writing or by

electronic means as set forth in section 1070.53(a). The appeal shall be

addressed to the General Counsel and labeled ‘‘Privacy Act Appeal.’’ The appeal must also:

(1) Specify the background of the request; and

(2) Provide reasons why the requester

believes the denial is in error.

(c) Determination. The General

Counsel will make a determination as to whether to grant or deny an appeal within thirty (30) business days from the date it is received, unless the

General Counsel extends the time for good cause.

(1) If the General Counsel grants an appeal regarding a request for amendment, he or she will take the necessary steps to amend the record and, when appropriate and possible, notify prior recipients of the record of

its action.

(2) If the General Counsel denies an appeal, he or she will inform the requester of such determination in writing, including the reasons for the denial, and the requester’s right to file a statement of disagreement and to have

a court review its decision.

(d) Statement of disagreement. (1) If the General Counsel denies an appeal regarding a request for amendment, a requester may file a concise statement of disagreement with

the denial. The CFPB will maintain the requester’s statement with the record that the requester sought to amend and any disclosure of the record will include a copy of the requester’s statement of disagreement.

(2) When practicable and appropriate, the CFPB will provide a copy of the statement of disagreement to any prior recipients of the record.

**§ 1070.59 Restrictions on disclosure.**

The CFPB will not disclose any record

about an individual contained in a system of records to any person or agency without the prior written

consent of that individual unless the disclosure is authorized by 5 U.S.C. 552a(b). Disclosures authorized by 5 U.S.C. 552a(b) include disclosures that are compatible with one or more routine

uses that are contained within the CFPB’s Systems of Records Notices,

which are available on the CFPB’s Web


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site, at http:// www.consumerfinance.gov.

**§ 1070.60 Exempt records.**

(a) Exempt systems of records. Pursuant to 5 U.S.C. 552a(k)(2), the CFPB exempts the systems of records listed below from 5 U.S.C. 552a(c)(3), (d), (e)(1), (e)(4)(G)–(H), and (f), and §§ 1070.53 through 1070.59 of this subpart, to the extent that such systems of records contain investigatory materials compiled for law enforcement purposes, provided, however, that if any individual is denied any right, privilege,

or benefit to which he or she would otherwise be entitled under federal law,

or for which he or she would otherwise be eligible as a result of the maintenance of such material, such material shall be disclosed to such individual, except to

the extent that the disclosure of such material would reveal the identity of a

source who furnished information to the CFPB under an express promise that the identity of the source would be held in

confidence:

(1) CFPB.002 Depository Institution Supervision Database

(2) CFPB.003 Non-Depository Institution Supervision Database

(3) CFPB.004 Enforcement Database (b) Information compiled for civil actions or proceedings. This regulation does not permit an individual to have access to any information compiled in reasonable anticipation of a civil action or proceeding.

**§ 1070.61 Training; rules of conduct; penalties for non-compliance.** 

(a) Training. The Chief Privacy Officer shall institute a training program to instruct CFPB employees and employees of Government contractors covered by 5 U.S.C. 552a(m), who are involved in the design, development, operation or maintenance of any CFPB system of records, on a continuing basis with respect to the duties and responsibilities imposed on them and the rights conferred on individuals by the Privacy Act, the regulations in this part, and any other related regulations. Such training shall provide suitable emphasis on the civil and criminal penalties imposed on the CFPB and the individual employees by the Privacy Act for non-compliance with specified requirements of the Act as implemented by the regulations in this subpart.

(b) Rules of conduct. The following rules of conduct are applicable to employees of the CFPB (including, to the extent required by the contract or 5 U.S.C. 552a(m), Government contractors and employees of such contractors), who are involved in the design, development, operation or maintenance of any system of records, or in maintain any records, for or on behalf of the

CFPB.

(1) The head of each office of the CFPB shall be responsible for assuring that employees subject to such official’s supervision are advised of the provisions of the Privacy Act, including the criminal penalties and civil liabilities provided therein, and the regulations in this subpart, and that such employees are made aware of their

individual and collective responsibilities to protect the security of personal information, to assure its accuracy, relevance, timeliness and completeness, to avoid unauthorized disclosure either orally or in writing, and to insure that no system of records is maintained without public notice.

(2) Employees of the CFPB involved in the design, development, operation, or maintenance of any system of records, or in maintaining any record

shall:

(i) Collect no information of a personal nature from individuals unless

authorized to collect it to achieve a function or carry out a responsibility of the CFPB;

(ii) Collect information, to the extent practicable, directly from the individual to whom it relates;

(iii) Inform each individual asked to supply information, on the form used to collect the information or on a separate form that can be retained by the

individual—

(A) The authority (whether granted by statute, or by executive order of the President) which authorizes the

solicitation of the information and

whether disclosure of such information is mandatory or voluntary;

(B) The principal purpose or purposes

for which the information is intended to be used;

(C) The routine uses which may be made of the information, as published pursuant to 5 U.S.C. 552a(e)(4)(D); and

(D) The effects on the individual, if any, of not providing all or any part of the requested information.

(iv) Not collect, maintain, use or disseminate information concerning an individual’s religious or political beliefs or activities or membership in associations or organizations, unless expressly authorized by statute or by the

individual about whom the record is maintained or unless pertinent to and within the scope of an authorized law enforcement activity;

(v) Advise their supervisors of the existence or contemplated development of any record system which is capable of retrieving information about individuals by individual identifier; (vi) Assure that no records maintained in a CFPB system of records are disseminated without the permission of

the individual about whom the record pertains, except when authorized by 5 U.S.C. 552a(b);

(vii) Maintain and process information concerning individuals

with care in order to insure that no

inadvertent disclosure of the

information is made either within or without the CFPB;

(viii) Prior to disseminating any record about an individual to any person other than an agency, unless the dissemination is made pursuant to 5 U.S.C. 552a(b)(2) of this section, make

reasonable efforts to assure that such records are accurate, complete, timely, and relevant for agency purposes; and

(ix) Assure that an accounting is kept in the prescribed form, of all dissemination of personal information outside the CFPB, whether made orally or in writing, unless disclosed under 5 U.S.C. 552 or subpart B of this part.

(3) The head of each office of the CFPB shall, at least annually, review the record systems subject to their supervision to insure compliance with the provisions of the Privacy Act of 1974 and the regulations in this subpart.

**§ 1070.62 Preservation of records.**

The CFPB will preserve all correspondence pertaining to the requests that it receives under this part, as well as copies of all requested records, until disposition or destruction is authorized by title 44 of the United

States Code or the National Archives

and Records Administration’s General

Records Schedule 14. Records will not be disposed of while they are the subject of a pending request, appeal, proceeding, or lawsuit.

**§ 1070.63 Use and collection of social security numbers.** 

The CFPB will ensure that employees

authorized to collect information are

aware:

(a) That individuals may not be denied any right, benefit, or privilege as a result of refusing to provide their social security numbers, unless the collection is authorized either by a statute or by a regulation issued prior to 1975; and

(b) That individuals requested to provide their social security numbers

must be informed of:

(1) Whether providing social security numbers is mandatory or voluntary;

(2) Any statutory or regulatory authority that authorizes the collection of social security numbers; and

(3) The uses that will be made of the

numbers.


### 45394 Federal Register/ Vol. 76, No. 145 / Thursday, July 28, 2011 / Rules and Regulations

Dated: July 22, 2011.

Sam Valverde,
Deputy Executive Secretary, Department of the Treasury.

[FR Doc. 2011–19038 Filed 7–27–11; 8:45 am]

**BILLING CODE 4810–25–P**