Personnel System Reform Team

Acquisition Management System Reform Team

Aircraft Shuttle Team

Airway Facilities Division Management Team

Selection Within Faster Times (SWIFT) Team

FAA Logistics Center Radar Product Division

Welfare to Work Team

Dynamic Seat Certification Team

Civil Penalties Enforcement Process Team

Grand Forks Automated Flight Service Station

Casper Automated Flight Service Station

Houston Intercontinental Civil Aviation Security Field Office

Grants Improvement Quality Action Team-Technical Center

The Hammer Award was instituted by Vice President Gore to

recognize teams of federal employees who best exemplify the

spirit of reinventing government by dramatically improving

the way government works.

The FAA employee initiatives below were honored with

Hammer Awards. Virtually all of the recognition was for work

done in teams...not individual contributions. This says quite a

lot for the FAA and the emphasis management has placed on

employee empowerment. Each of these activities resulted in

improved productivity, reduced costs, improved service, or

increased customer satisfaction. Interagency initiatives in

which FAA employees participated are not included.

Personnel System Reform Team - Developed a new

personnel system which requires fewer resources, provides

increased flexibility, incorporates state-of-the-art best

practices, and improves productivity.

Acquisition Management System Reform Team -

Developed a new acquisition management system which

significantly reduced the time to acquire systems and services

by 50 percent and the cost by 20 percent.

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Aircraft Shuttle Team - A team at the FAA Technical

Center in Atlantic City developed a plan for door-to-door

contract air service between Washington, D. C. and the

Technical Center. The new approach saves travel time for the

customer and provides dollar savings to the government. In its

first year of service, the shuttle saved more than $700,000 and

transported 4,170 passengers.

Airway Facilities Division Management Team - Alaskan

Region - Developed new operating processes and procedures,

under the Corporate Maintenance Philosophy, resulting in

first year travel cost avoidance of $376,000 and $190,000

savings in overtime.

Selection Within Faster Times (SWIFT) Team -

Reengineered the hiring process by using state-of-the-art

office automation technology and simplified procedures. The

times to establish positions and prepare the vacancy

announcement were each reduced from 3 weeks to 1 day.

FAA Logistics Center Radar Product Division - Integrated

processes and personnel who affect the quality of logistics

support for radar systems.

Welfare to Work Team - Through creative recruiting and

interagency partnering, the team provided opportunities for

meaningful and successful employment for welfare recipients.

As of the end of 1998, the FAA has hired 108 new employees

under this program.

Dynamic Seat Certification Team - Air Transport

Directorate, Northwest-Mountain Region - Led a

FAA/Boeing team that developed an alternative approach for

dynamic testing and approval of transport airplane passenger

seats. The time to prepare test documentation was reduced

from over a year to a few weeks.

Civil Penalties Enforcement Process Team - A reinvented

enforcement process was used to issue civil penalties against

individuals attempting to board aircraft with a dangerous or

deadly weapon. Cases are now processed 12 times faster and

cost savings are estimated at over $175,000.

Grand Forks Automated Flight Service Station - The

facility reduced call-waiting time for pilots by 28 percent.

Ninety-six percent of those calls were answered within 20

seconds.

Casper Automated Flight Service Station - Guidance for

operations was reduced from 23 directives to just one. Facility

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operations were streamlined and improved by reducing the

role of management in daily operations and empowering

front-line employees to make more operational decisions.

Houston Intercontinental Civil Aviation Security Field

Office - Improved the effectiveness and reduced the cost of

airport and air carrier regulations security training for airport

and law enforcement personnel by conducting local seminars.

Conducting training locally helped reach more people for less

money.

Grants Improvement Quality Action Team-Technical

Center - Streamlined the grants correspondence process

resulting in reduced processing time and cost, and increased

customer satisfaction.

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