|Archive1994 Report: Putting Customers First: Standards for Serving the American People |                                                                               
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|                                                                                       | Contents (1 of 23)                                                            
|                                                                                       | Intro.(2 of 23)                                                               
|                                                                                       | Beneficiaries (3 of 23)                                                       
|                                                                                       | Business (4 of 23)                                                            
|                                                                                       | The General Public (5 of 23)                                                  
|                                                                                       | Law Enforcement (6 of 23)                                                     
|                                                                                       | Natural Resource Management (7 of 23)                                         
|                                                                                       | Research & Academic Comm. (8 of 23)                                           
|                                                                                       | States, Locals, & Other Partners (9 of 23)                                    
|                                                                                       | Tourists & Outdoor Enthusiasts (10 of 23)                                     
|                                                                                       | The U.S. Gov. & Fed. Employees (11 of 23)                                     
|                                                                                       | Veterans (12 of 23)                                                           
|                                                                                       | App A:  Executive Order 12862 (13 of 23)                                      
|                                                                                       | App B: Text of Cus. Svc. Stnds:  Beneficiaries (14 of 23)                     
|                                                                                       | App B: Text of Cus. Svc. Stnds:  Business (15 of 23)                          
|                                                                                       | App B: Text of Cus. Svc. Stnds:  The General Public (16 of 23                 
|                                                                                       | App B: Text of Cus. Svc. Stnds:  Law Enforcement (17 of 23)                   
|                                                                                       | App B: Text of Cus. Svc. Stnds: Natural Resource Mgmt. (18 of23)              
|                                                                                       | App B: Text of Cus. Svc. Stnds:  The Research & Acad. Comm. (19 of 23) Part I 
|                                                                                       | App B: Text of Cus. Svc. Stnds:  The Research & Acad. Comm. (19 of 23) Part II
|                                                                                       | App B: Text of Cus. Svc. Stnds: States, Locals, & Others (20 of 23)           
|                                                                                       | App B: Text of Cus. Svc. Stnds:  Travlers & Tourists (21 of 23)               
|                                                                                       | App B: Text of Cus. Svc. Stnds: U.S. Gov. & Fed Empls (22 of 23)              
|                                                                                       | App B: Text of Cus. Svc. Stnds:  Veterans (23 of 23)                          
|                                                                                       | Obtaining Copies of Standards For Serving the American People