TABLE OF CONTENTS 

 Page

Executive Summary ...................................................................................................................................1 

FCC’s Organizational Structure .................................................................................................................3 

Performance Goals and Measurements for FY 1999 - FY 2002 

Licensing.......................................................................................................................................5 

Competition...................................................................................................................................7 

Enforcement ................................................................................................................................22 

Consumer Information Services..................................................................................................26 

Spectrum Management................................................................................................................31 

Agency-Wide Performance Improvement Initiatives..................................................................36 

Program Evaluations ................................................................................................................................43 

Conclusion................................................................................................................................................44 

Annual Performance Goals and Measurements for FY 2003 and FY 2004 

Broadband ...................................................................................................................................45 

Competition.................................................................................................................................46 

Spectrum .....................................................................................................................................47 

Media...........................................................................................................................................48 

Homeland Security......................................................................................................................49 

Modernize the FCC .....................................................................................................................50 

Federal Communications Commission 

2002 Annual Program Performance Report 
FY 2002 Annual Program Performance Report Page 1

Executive Summary 

As required by the Government Performance and Results Act of 1993, the FCC strives to ensure integration 

between its strategic plan, performance plan, and annual budget request. The Annual Program Performance 

Report serves as the FCC’s report card to Congress, the Administration and the American public on how 

effectively we have used our resources to attain our goals. 

In FY 2002, the FCC continued to make notable progress in meeting its strategic goals. The FCC met or 

exceeded 86% (35 of 41) of its performance measures, partially met 12% (5) of its performance measures, and 

did not meet 2% (1) of its measures. Fiscal Year 2002 data was not available for 3 measures and these were not 

included in our calculations. However, we will continue to track our progress in meeting these performance 

measures. 

0

2

4

6

8

Exceeded Met Partially Met Not Met No Data

Licensing Competition Enforcement

Consumer Information Spectrum Management Performance Initiatives

During FY 2002, the performance report is based on the following performance goals and objectives: 

1. Create a more efficient, effective, and responsive agency. 

a. Automate agency processes. 

b. Streamline agency’s processes and procedures. 

c. Provide improved access to all agency information. 

d. Reorganize to create an agency infrastructure conducive to convergence. 

e. Preserve and increase the wealth of knowledge and expertise of FCC staff. 

2. Promote competition in all communication markets. 

a. Eliminate barriers to entry in domestic markets. 

b. Deregulate where appropriate to promote competition. 

c. Promote competition in international communications markets. 

d. Enforce the rules so businesses compete fairly. 

3. Promote opportunities for all Americans to benefit from the communications revolution. 

a. Promote access for all Americans to communications services. 

b. Promote consumer education and information. 

4. Manage the electromagnetic spectrum in the public interest. 

a. Promote more efficient use of spectrum. 

b. Foster the increased availability of spectrum. 
FY 2002 Annual Program Performance Report Page 2

From FY 1999 – 2002, the FCC’s strategic plan had 13 performance goals under which there were 68 

performance measures. These measures dealt with the need to reduce processing times, streamline electronic 

systems, and improve consumers’ access to our information. Due to GPRA guidance for an agency to update its 

strategic plan every three years and the significant changes the communications industry underwent in 2001 and 

2002, the FCC changed both the number and the scope of its performance goals beginning in FY 2003. 

In its new Strategic Plan, the FCC refocuses the agency’s strategic objectives to emphasize core performance 

measures incorporating a number of major functions. This consolidation will allow the FCC to report on the 

most important performance measures in greater detail. 

It is the mission of the FCC to ensure that the American people have available – at reasonable costs and without 

discrimination – rapid, efficient, nation- and world-wide communication services; whether by radio, television, 

wire, satellite, or cable. The FCC must address the communications aspects of public health and safety, ensure 

the universal availability of basic telephone service, make communications services accessible to all people 

whether they live in a rural area or have disabilities, and protect and inform consumers about their rights. In 

support of this mission, the FCC has six core goals for the next five years. They are: 

Broadband: Broaden the deployment of broadband technologies across the United States and 

globally. 

Competition: Ensure American consumers can choose among multiple reliable and affordable 

communications services. 

Ensure that all American consumers retain reliable wireless and wireline phone services. 

 Create and maintain a two-way dialogue with regulators around the globe in order to 

foster the creation of pro-competitive global markets. 

 Create and maintain a two-way dialogue with American consumers so that they are 

informed about their rights and responsibilities. 

Spectrum: Ensure that the Nation’s spectrum is used efficiently and effectively. 

Advocate U.S. spectrum interests in the international arena. 

Media: Develop a sound analytic foundation for media ownership rules. 

Facilitate the Congressionally-mandated transition to digital television and further the 

transition to digital radio. 

Homeland Security: Promote the reliability, security, and survivability of the communications infrastructure. 

Modernize the FCC: Become a more responsive, efficient, and effective agency capable of facing the 

technological and economic opportunities of the new millennium. 
FY 2002 Annual Program Performance Report Page 3

FCC’s Organizational Structure 

The FCC is an independent Federal agency established by the Communications Act of 1934 and is charged with 

regulating interstate and international communications by radio, television, wire, satellite, and cable. 

The FCC is directed by five Commissioners appointed by the President and confirmed by the Senate for 5-year 

terms, except when filling an unexpired term. The President designates one of the Commissioners to serve as 

Chair. Only three Commissioners may be members of the same political party. The Chairman and other 

Commissioners oversee FCC activities, delegating selected responsibilities to the bureaus and staff offices. 

On March 25, 2002, in order to promote a more efficient, effective and responsive organizational structure, the 

FCC implemented a major reorganization of its bureaus and offices. As a result of the reorganization, the FCC 

consists of six operating bureaus and 10 staff offices. The bureaus’ responsibilities include: processing 

applications for licenses and other filings; analyzing complaints; conducting investigations and taking action; 

developing and implementing regulatory programs; and taking part in hearings. Our offices provide support 

services. Even though the bureaus and offices have their individual functions, they regularly join forces and 

share expertise in addressing Commission issues. 

FCC Bureaus 

Consumer and Governmental Affairs Bureau (CGB) – educates and informs consumers about 

telecommunications laws and regulations and solicits their input to help guide the work of the 

Commission. CGB coordinates telecommunications policy efforts with industry and with other 

governmental agencies – federal, tribal, state and local – in serving the public interest. 

Enforcement Bureau (EB) – enforces the Communications Act, as well as the Commission’s rules, 

orders, and authorizations. 

International Bureau (IB) – regulates and licenses international telecommunication and satellite 

services and represents the Commission in international communications matters (such as technical 

standards, spectrum allocations, and development issues). 

Media Bureau (MB) – develops, recommends and administers the policy and licensing programs for 

the regulation of media, cable television, broadcast television and radio, and satellite services in the 

United States and its territories. 

Wireless Telecommunications Bureau (WTB) – handles all Commission domestic wireless 

telecommunications programs and policies (except those involving satellite communications or 

broadcasting), cellular and PCS phones, pagers and two-way radios. WTB also regulates the use of 

radio spectrum to fulfill the communications needs of businesses, local and state governments, public 

safety service providers, aircraft and ship operators, and individuals and plans and administers all 

Commission spectrum auctions. 

Wireline Competition Bureau (WCB) – is responsible for rules and policies concerning telephone 

companies that provide interstate, and, under certain circumstances, intrastate telecommunications 

services to the public through the use of wire-based transmission facilities (i.e., corded/cordless 

telephones). 

FCC Offices

Office of Administrative Law Judges (OALJ) – presides over hearings and issues Initial Decisions. 

Office of Communications Business Opportunities (OCBO) – provides advice to the Commission on 

issues and policies concerning opportunities for ownership and contracting by small, minority, and 

women-owned communications business. 
FY 2002 Annual Program Performance Report Page 4

Office of Engineering and Technology (OET) – allocates spectrum for non-governmental use and 

provides expert advice on technical issues before the Commission. OET makes recommendations on how 

spectrum should be allocated, and established technical standards for spectrum users. 

Office of General Counsel (OGC) – serves as chief legal advisor to the Commission and its various 

bureaus and offices. OGC advises the Commission on fostering competition and promoting deregulation 

in a competitive environment. 

Office of Inspector General (OIG) – conducts and supervises audits and investigations relating to the 

operations of the Commission. OIG recommends policies for activities designed to promote economy, 

efficiency, and effectiveness, as well as to prevent and detect fraud and abuse. 

Office of Legislative Affairs (OLA) – is the Commission’s main point of contact with Congress and other 

governmental entities. 

Office of the Managing Director (OMD) – functions as a chief operating official, serving under the 

direction and supervision of the FCC’s Chairman. Provides direction to the bureaus and staff offices in 

management and administrative matters. 

Office of Media Relations (OMR) – informs the news media of Commission decisions and serves as the 

Commission’s main point of contact with the media. This office also manages the Commission’s web 

site. 

Office of Plans and Policy (OPP) – serves as the Commission’s chief economic policy advisor, analyzing 

issues and developing long-term policy planning. 

Office of Workplace Diversity (OWD) – advises the Commission on all issues related to workforce 

diversity, affirmative recruitment, and equal employment opportunity. 
FY 2002 Annual Program Performance Report Page 5

Performance Goals and Measurements 

FY 1999 – FY 2002 

LICENSING 

This activity includes the authorization or licensing of radio stations, telecommunications equipment and radio 

operators, as well as the authorization of common carrier and other services and facilities. 

Activity Goal: The Commission’s goal is to promote efficient and innovative licensing and authorization of services 

by automating functions and fully implementing automated licensing and electronic filing systems across the agency, 

and by creating a more efficient, effective, and responsive agency with substantially reduced backlogs in licensing 

applications, petitions for reconsideration, and other proceedings. 

Summary: The Commission exceeded its goals for all four performance measures. 

*************** 

Goal A: Create a More Efficient, Effective, and Responsive Agency 

Objective: Automate Agency Processes 

Policy Initiative: Create a paperless FCC by automating functions and fully implementing 

automated licensing and electronic filing systems to promote one-stop shopping. Consolidate 

individual systems and adopt one standard user interface where possible to simplify public use 

of our systems. Performance was measured from data collected in the Quarterly Performance 

and Results Review.

FY99: 

3⁄4 Provide electronic filing capabilities for licensing 

bureaus/offices.

FY00: 

3⁄4 60% of all documents filed electronically.

FY01: 

3⁄4 70% of all documents filed electronically.

FY02: 

3⁄4 80% of all documents filed electronically.

FY99:

3⁄4 Provided electronic filing capabilities for licensing 

bureaus/offices. 

FY00: 

3⁄4 60% of all documents were filed electronically.

FY01: 

3⁄4 77% of all documents were filed electronically.

FY02: 

3⁄4 Goal exceeded. 

In FY02, the number of applications received 

electronically by the Commission was 92% of the 

total processed on systems with electronic filing 

capability, exceeding the Commission’s 80% goal 

and a 15% increase from FY01. The Commission 

is planning further improvement to its licensing 

systems through an integrated licensing interface 

portal and Help Desk. 

Goal Actual Performance 
FY 2002 Annual Program Performance Report Page 6

Goal A: Create a More Efficient, Effective, and Responsive Agency 

Objective: Streamline Agency’s Processes and Procedures 

Policy Initiative: Improve our speed of disposal for processing license applications.

Substantially reduce our backlog including licensing applications, petitions for 

reconsideration and other proceedings. Act on petitions for reconsideration that do not raise 

significant new issues within 60 days of the record closing. Performance was measured from 

data collected in the Quarterly Performance and Results Review.

FY99: 

3⁄4 90% of applications disposed within speed of 

disposal goals.

FY00: 

3⁄4 90% disposal within speed of disposal goals.

FY01: 

3⁄4 90% disposal within speed of disposal goals.

FY02: 

3⁄4 95% disposal within speed of disposal goals. 

FY99: 

3⁄4 No FY 99 goal.

FY00: 

3⁄4 Backlog does not exceed 40% of receipts. 

FY01: 

3⁄4 Backlog does not exceed 10% of receipts.

FY02: 

3⁄4 Backlog does not exceed 5% of receipts.

FY99: 

3⁄4 No FY 99 goal.

FY00: 

3⁄4 75% of petitions for reconsideration with no 

significant new issues acted on within 60 days. 

FY01: 

3⁄4 90% acted on in 60 days.

FY02: 

3⁄4 95% acted on in 60 days. 

FY99:

3⁄4 88% processed within speed of disposal goals. 

FY00: 

3⁄4 89% processed within speed of disposal goals. 

FY01: 

3⁄4 94% processed within speed of disposal goals.

FY02: 

3⁄4 Goal exceeded. 

In FY02, 96% of 635,967 actions were disposed of 

within the speed of disposal goals. The Commission 

has implemented more efficient state-of-the-art 

licensing systems that expedite the issuance of licenses 

to its applicants. 

FY00: 

3⁄4 Backlog reduced from 40% to 4%. 

FY01: 

3⁄4 Backlog reduced from 3% to .82%.

FY02: 

3⁄4 Goal exceeded. 

In FY02, the Commission’s backlogs were 1.7% of 

receipts, well below the target of 5%. 

FY00: 

3⁄4 38% acted on in 60 days. 

FY01: 

3⁄4 94% acted on in 60 days. 

FY02: 

3⁄4 Goal exceeded. 

In FY02, 97% of all petitions for reconsideration 

with no significant new issues were acted on within 

60 days of record closing, representing a 3% 

improvement from FY01. 

Goal Actual Performance 
FY 2002 Annual Program Performance Report Page 7

COMPETITION 

This activity includes formal inquiries and rule making proceedings to establish or amend the Commission's rules and 

regulations, action on petitions for rule making and requests for rule interpretations or waivers; economic studies and 

analyses; and development of equipment standards. 

Activity Goal: The Commission’s goal is to encourage, through our policy and rule making activities, the 

development of competitive, innovative, high-quality communications systems, with a minimum of regulation or 

with an absence of regulation where appropriate in a competitive market. This will be accomplished by 

eliminating barriers to entry in domestic markets, by deregulating where appropriate, by promoting competition in 

international communications markets, by promoting opportunities for all Americans to utilize communications 

services, and by the vigorous enforcement of our rules and regulations. 

Summary: The Commission exceeded, met, or partially met its goals in 12 of 16 performance measures. Data 

was not available for 3 performance measures. The FCC did not meet its goal in one major rule making 

proceeding. However, the goal for this rulemaking will be met in FY 2003. 
FY 2002 Annual Program Performance Report Page 8

FY99: 

3⁄4 We will continue to evaluate whether certain 

regulations are no longer necessary in the public 

interest and should be repealed or modified. 

FY00: 

3⁄4 Complete an aggressive 2000 Biennial Review 

aimed at eliminating unnecessary rules and 

regulations.

3⁄4 10% reduction in the number of forms required by 

the FCC, using FY99 as a baseline.

FY01: 

3⁄4 20% reduction in the number of forms required by 

the FCC, using FY99 as a baseline.

FY02: 

3⁄4 30% reduction in the number of forms required by 

the FCC, using FY99 as a baseline.

FY99:

3⁄4 Initiated a number of rule makings to eliminate 

obsolete or overlapping regulations and/or reporting 

requirements identified in the FY98 Biennial 

Review of agency’s rules and regulations. 

FY00: 

3⁄4 Biennial Review completed on schedule. The FCC 

issued a Memorandum Opinion and Order relaxing a 

number of mass media procedures. 

3⁄4 14 forms eliminated and 12 added for a year-end total 

of 141, representing a 1.4% reduction from FY99 

(143 FCC forms). 

FY01: 

3⁄4 20 forms eliminated and 9 forms added for a year-end 

total of 130, representing a 9.1% reduction from 

FY99. 

FY02: 

3⁄4 Goal partially met. 

During FY02, the FCC eliminated 12 forms and 

established 1 new form with a year-end total of 119, 

representing a 16.8% reduction from FY 99 (143 

FCC forms). Due to data collection required by 

Congress, the FCC failed to meet this goal. 

However, we have determined that a preferred way to 

measure the agency’s progress in reducing reporting 

requirements would be to review 50% of the 

agency’s forms annually, and streamline and 

modernize forms, where appropriate. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Deregulate Where Appropriate to Promote Competition

Policy Initiative: Reduce the burden of filing, reporting, record keeping and accounting 

requirements across all communications industries. Baseline data was available from the 

agency’s annual Information Collection Budget submitted to Office of Management and 

Budget. Forms reduction was also tracked in the Quarterly Performance and Results 

Review. 
FY 2002 Annual Program Performance Report Page 9

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Authorize DTV service.

FY01: 

3⁄4 Authorize In-Band On-Channel Service 

(conversion of analog radio to digital). 

3⁄4 Adopt Report and Order in Digital Audio 

Broadcasting Proceeding. 

FY02: 

3⁄4 License all commercial DTV stations (on air). 

3⁄4 License national digital radio service. 

3⁄4 Assess competition in the multi-channel market. 

FY00: 

3⁄4 In FY00, Digital Broadcast Buildout shows that 67 of 

1,314 (5.1%) DTV commercial stations were licensed; and 

8 of 384 (2.1%) non-commercial stations were licensed. 

FY01: 

3⁄4 A total of 119 or 7.0% of 1,698 stations were licensed. 

The digital radio goals were not achieved because the AM 

and FM systems had not been fully developed or tested. 

3⁄4 The FCC expected to adopt a First Report and Order and a 

Further Notice of Proposed Rule Making in the Digital 

Audio Broadcasting Proceeding in FY02; and a Second 

Report and Order adopting transmission standards, 

technical standards and service and licensing rules in 

FY03. 

FY02: 

3⁄4 These goals were not met/partially met/met (respectively). 

3⁄4 A total of 331 or 19.5% of 1,698 stations were on the air 

with licensed facilities or program test authority – 279 of 

1,314 (21%) commercial DTV stations and 52 of 384 

(14%) non-commercial education DTV stations. An 

increase in the number of television stations broadcasting 

digitally increase consumer demand for improved 

television service and for the development of the new 

DTV technology and competition. 

3⁄4 The FCC adopted a Report and Order in 2002 selecting a 

digital transmission technology. 

3⁄4 Following its review of extensive tests, the FCC 

authorized digital FM and digital daytime AM operations 

in October 2002. This action permits, but does not 

require, broadcasters to begin providing terrestrial digital 

radio service immediately. The pace and extent of 

implementation will be determined by broadcasters, 

consumers, and consumer electronics manufacturers. The 

FCC expects to adopt a Further Notice of Proposed 

Rulemaking in FY03. A Second Report and Order to 

adopt transmission standards, technical standards, and 

service and licensing rules is expected in FY04. 

3⁄4 The vast majority of consumers can choose among at least 

three competitive multichannel video programming 

providers – a cable operator and two DBS operators. In 

October 2002, the FCC designated the proposed merger of 

the two primary DBS providers for hearing, in part, 

due to concerns regarding the elimination of 

competitive alternatives for consumers. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Digital Television (DTV). Performance was measured using data collected 

in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 10

FY99: 

3⁄4 We will continue to implement the local 

competition provisions of the Telecommunications 

Act of 1996. 

FY00: 

3⁄4 15% of households with 1 new local residential 

competitor; 

3⁄4 10% have 2 new local residential competitors. 

FY01: 

3⁄4 30% of households live in zip codes with 1 CLEC; 

3⁄4 10% with 2 CLECs. 

FY02: 

3⁄4 90% of households live in zip codes with 1 CLEC; 

3⁄4 80% with 2 CLECs; 

3⁄4 10% with 3 CLECs. 

FY99: 

3⁄4 Implemented a variety of rule makings designed to 

provide guidance in the areas of unbundling, 

collocation, line sharing, and pricing in order to 

facilitate local competition. 

FY00: 

3⁄4 88% of households with 1 new CLEC; 

3⁄4 78% of households with 2 new CLECs. 

FY01: 

3⁄4 By the end of December 2001, approximately 91% of 

U.S. households resided in zip codes in which at least 

one CLEC was present, and 83% resided in zip codes 

in which at least two CLECs were present, exceeding 

FCC’s goal of 30% and 10%, respectively. Total 

CLEC switched access lines increased by 14% during 

the last half of 2001, from 17.3 million to 19.7 

million lines. Nearly one-half of CLEC switched 

access lines served residential and small business 

customers. CLECs reported 6.6% of total residential 

and small business switched access lines, compared 

to 5.5% six months earlier and 4.6% a year earlier. 

FY02: 

3⁄4 Although FY02 data is not available, this goal was 

exceeded during FY01. 

3⁄4 The Commission continues to note measured 

growth in the development of local 

telecommunications competition. As a result, 

competition has increased, costs to consumers are 

lower, and the choices for options and services 

for consumers have increased.

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Complete the opening of local telecommunications markets through procompetitive unbundling, interconnection and co-location policies. Performance was 

measured by reviewing the Wireline Competition Bureau’s Annual Competition Report.

LOCAL EXCHANGE CARRIER COMPETITION

(Goal 02: 90% of Households with Access to 1 Competitive Local Exchange 

Carrier (CLEC); 80% with 2; and 10 % with 3 CLECs)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 December 2000 December 2001 December

% with access to at

least one CLEC

% with access to at

least two CLECs

% with access to at

least three CLECs

Data is based on one or more CLECs in a zip code. December 2002 statistical data will 

not be available until July 2003 and will track households with access to 3 CLECs.
FY 2002 Annual Program Performance Report Page 11

FY99: 

3⁄4 We will continue to work closely with other 

Federal agencies, state commissions and the public 

to ensure the expeditious processing of Section 271 

applications. 

FY00: 

3⁄4 Expeditiously process Section 271 applications 

within 90 days of receipt.

FY01: 

3⁄4 Expeditiously process Section 271 applications 

within 90 days of receipt.

3⁄4 Periodic review of UNE requirements.

FY02: 

3⁄4 Expeditiously process Section 271 applications 

within 90 days of receipt.

FY99: 

3⁄4 Obtained ex parte exemption to allow free 

communication/close coordination with 

Department of Justice in reviewing Section 271 

applications. 

FY00: 

3⁄4 The Commission received 4 applications – 2 timely 

approved and 2 withdrawn; thereby meeting 100% 

of its processing goals. 

FY01: 

3⁄4 The Commission received 6 applications covering 

7 states. Five applications were timely approved 

during FY01. (The Missouri application was 

withdrawn and later re-filed jointly with Arkansas. 

This application was approved during the 1st

quarter of FY02.) 

3⁄4 On December 20, 2001, the FCC released an 

NPRM seeking to examine the framework under 

which incumbent local exchange carriers (LECs) 

must make unbundled network elements available 

to requesting carriers, and posing questions on the 

lessons learned since the passage of the 

Telecommunications Act of 1996. The comment 

cycle closed April 2002.

FY02: 

3⁄4 Goal met.

3⁄4 The Commission received 15 applications covering 

26 states. Eight applications were timely approved/ 

processed, four were withdrawn and three remained 

pending during FY02. 100% of processing goals 

were met pursuant to the competitive requirements of 

Section 271 of the Act. In doing so, the FCC 

increased competition in the long-distance market 

through Bell Operating Company entry into in-region 

long-distance.

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Section 271 Applications. Performance was measured using data 

collected in the Quarterly Performance and Results Review.

271 APPLICATIONS 

(FY 02 Goal: Applications Processed within 90 Days of Receipt)

0

4

8

12

16

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Total FY 02

Receipts

Withdrawn

Processed

Processed within 90 days

Pending
FY 2002 Annual Program Performance Report Page 12

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 73% of households with access to 5 or more mobile 

wireless providers.

FY01: 

3⁄4 78% of households with access to 5 or more mobile 

wireless providers.

FY02: 

3⁄4 80% of households with access to 5 or more mobile 

wireless providers. 

FY00: 

3⁄4 75% of households with access to 5 or more 

providers. 

FY01: 

3⁄4 At the end of December 2001, 268 million people had 

access to 3 or more operators (cellular, broadband 

PCS, and/or digital specialized mobile radio 

providers) offering mobile telephone services in the 

counties in which they live. Over 229 million people, 

or 80% of the U.S. population, live in areas where 5 

or more mobile telephone operators compete to offer 

service. 

FY02: 

3⁄4 Although FY02 statistics will be released in the 

summer of 2003 in the FCC’s Eighth Annual CMRS 

Competition Report, this goal was met in FY01. 

3⁄4 The CMRS industry continued to experience 

increased competition, subscribership, and 

innovation as well as lower prices for consumers, 

and increased diversity of service offerings. Mobile 

telephone operators continue to deploy their 

networks in an increasing number of markets, to 

expand their digital networks, and to develop 

innovative pricing plans. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Mobile Wireless. Performance was measured by reviewing the Wireless 

Telecommunications Bureau’s Annual Competition Report. 

WIRELESS COMPETITION

(FY 02 Goal: 80% Population with Access to 5 or More Providers)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 December 2000 December 2001 December

3 or more competitors

4 or more competitors

5 or more competitors

6 or more competitors

7 or more competitors

Source of Data: Seventh Annual CMRS Competition Report, July 2002
FY 2002 Annual Program Performance Report Page 13

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 15% of households have access to advanced cable; 

3⁄4 10% of households with access to 3 or more 

MVPDs. 

FY01: 

3⁄4 15% of households have access to advanced cable;

3⁄4 10% of households with access to 3 or more 

MVPDs.

FY02: 

3⁄4 10% of households with access to 3 or more 

MVPDs. 

 

FY00: 

3⁄4 Approximately 58% of television households have access to advanced 

cable (cable modem) service; 

3⁄4 91% of households have access to 3 or more MVPDs; 5% access to 4 

or more; 5% access to 5 or more. 

FY01: 

3⁄4 Approximately 66% of television households have access to advanced 

cable (cable modem) service; 

3⁄4 91% of households have access to 3 or more MVPDs; 6% access to 4 

or more. 

FY02: 

3⁄4 Goal exceeded.

3⁄4 Over 90% of households have access to 3 or more MVPDs; 

approximately 6% have access to 4 or more. The Commission has 

far exceeded its 10% goal. The total number of subscribers to both 

cable and non-cable MVPDs increased to 89.9 million TV 

households as of June 30, 2002, up 1.8% over the 88.3 million 

households subscribing to MPVDs in June 2001. The market for 

the delivery of multichannel video programming to households 

continues to be highly concentrated and characterized by 

substantial barriers to entry. These barriers may include: 

(a) conduct including “predatory pricing”; (b) strategic behavior by 

an incumbent to raise its rival’s costs by limiting the availability to 

certain popular programming as well as equipment; and (c) local 

and state level regulations, including delay in gaining access to 

local public rights-of-way facilities as well as delay in getting 

cable franchises.

3⁄4 DBS providers continue to serve an increasing share of MVPD 

subscribers. In 2002, the DBS subscribers represented 

approximately 20% of all MVPD subscribers, up from 18% in 

2001. Some of this increase is attributable to the addition of local 

broadcast television stations in approximately 50 markets, which 

makes DBS service more comparable to cable service and a better 

competitive alternative for consumers.

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Advanced Technologies – Multichannel video programming distributors 

(MVPDs) and advanced cable. Performance was measured by reviewing the Commission’s Annual 

Video Competition Report. 

MULTICHANNEL VIDEO/BROADCASTING 

PENETRATION

(FY 02 Goal: 10% of Households with Access to 3 or More 

Multichannel Video Programming Distributors)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1998 June 1999 June 2000 June 2001 June 2002 June

2 MVPDs

3 MVPDs

4 MVPDs

5 MVPDs
FY 2002 Annual Program Performance Report Page 14

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Develop new merger review timetable. 

FY01: 

3⁄4 Act on all major merger and acquisition 

applications within 180 days of receipt. 

FY02: 

3⁄4 Same as FY01. 

FY00: 

3⁄4 New merger timetable implemented on an 

expedited basis. All mergers submitted after new 

procedures implemented were reviewed within 

180 days. 

FY01: 

3⁄4 Goal partially met. 

3⁄4 Thirteen major mergers were acted on within 180 

days of being placed on public notice and two 

mergers exceeded the goal of 180 days. 

FY02: 

3⁄4 Goal partially met. 

3⁄4 Fifteen major mergers were acted on within 180 

days of being placed on public notice and two 

mergers exceeded the goal of 180 days: 

COMSAT/Telenor (209 days) and Iridium/“Old” 

Iridium (230 days). Both the COMSAT/Telenor and 

Iridium/"Old" Iridium transactions involved licenses 

for satellites and required consideration of issues of 

foreign ownership (COMSAT/Telenor resulted in 

the highest level of indirect foreign government 

ownership in a licensee ever approved by the 

Commission). Accordingly, both transactions 

required the Commission to receive comments from 

the Department of Justice with respect to national 

security concerns. In addition, there were 

modifications in the proposed new ownership 

structure of Iridium, and special consideration was 

given to the level of information necessary for the 

Commission to satisfy its obligations in determining 

compliance with the provisions of section 310(b)(4) 

of the Communications Act. 

3⁄4 By making the entire record of the proceedings 

available over the Internet promptly after filing and 

in an easily accessible format, the web pages have 

both increased effective public access and saved 

Commission staff time responding to requests for 

information on an ad hoc basis. Another significant 

accomplishment during FY02 was the reduction in 

the backlog of applications for the transfer or 

assignment of licenses for radio stations involved 

in proposed mergers. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Eliminate Barriers to Entry in Domestic Markets

Policy Initiative: Streamline merger review procedure. Performance was measured from 

data collected in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 15

FY99: 

3⁄4 We will initiate rule makings to update Part 68 of 

our rules and regulations to incorporate 

technological innovations. 

FY00: 

3⁄4 Begin reduction in technical rules for certifying 

equipment. 

FY01: 

3⁄4 20% reduction in technical rules for certifying 

equipment.

FY02: 

3⁄4 40% reduction in technical rules for certifying 

equipment.

FY99: 

3⁄4 An NPRM proposing to deregulate Part 68-

Equipment Registration was prepared for 

consideration during FY00. 

FY00: 

3⁄4 FCC began designating domestic 

Telecommunications Certification Bodies (TCB) for 

certifying equipment in June 2000. Preparation for 

implementing the terms of the Mutual Recognition 

Agreement with Europe was initiated. In addition, 

FCC met its goal of completing the Part 68 Order, 

which eliminated the regulations governing 

development of technical standards and certification 

procedures for telecommunications equipment. 

FY01: 

3⁄4 Streamlining of rules was completed in FY00. 

During FY01, the FCC significantly streamlined 

equipment authorization procedures reducing the 

time-to-market for new products. The backlog of 

equipment authorization applications was reduced 

from 700 to less than 200 (71.4%). Speed of service 

for processing equipment authorization applications 

declined from an average of 51 days to 37 days. 

While certain equipment must be approved by the 

FCC, most equipment can either be self-approved by 

the manufacturer or approved by a TCB. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 NOTE: The FCC achieved its goal of streamlining 

its technical certification rules ahead of schedule and 

this performance measure will be discontinued. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Deregulate Where Appropriate to Promote Competition

Policy Initiative: Streamline the technical rules for and privatize certain aspects of the 

certification of telephone and other equipment.
FY 2002 Annual Program Performance Report Page 16

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Average price for an international call: $0.65 per 

minute. 

FY01: 

3⁄4 Average price of an international call: $0.55 per 

minute. 

FY02: 

3⁄4 Average price of an international call: $0.45 per 

minute. 

FY00: 

3⁄4 Average price of an international phone call: 

$0.48 per minute. 

FY01: 

3⁄4 Average price of an international phone call: 

$0.43 per minute. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 The average price of an international call as of 

December 2001 was $0.33 per minute. The 

estimated savings in the telephone rates over the 

previous year were approximately $5.4 billion 

(based on $0.48 per minute for calendar year 

2000) to American consumers. 

3⁄4 As evidenced by the chart below, the price of an 

international call has been steadily decreasing 

over the past three years. The FCC has 

consistently exceeded the goal in this area. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Promote Competition in International Communications Markets

Policy Initiative: Encourage new market entrants and opportunities for the wireless and 

satellite industries, including fixed and mobile voice services, fixed and mobile data 

services, direct broadcast services, and earth exploration services. Average price of an 

international phone call is tracked in the Quarterly Performance and Results Review. 

Average Price of an International Call 

(FY 02 Goal: $.045 per minute)

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

$0.70

1999 December 2000 December 2001 December

Goal

Actual Performance
FY 2002 Annual Program Performance Report Page 17

FY99: 

3⁄4 We will continue to participate in global standard 

setting for communications services. 

FY00: 

3⁄4 Encourage satellite and wireless industries to develop 

sharing mechanisms whenever possible and license as 

many of new entrant systems as possible.

FY01: 

3⁄4 Same as FY00. 

FY02: 

3⁄4 Same as FY01. 

FY99: 

3⁄4 Proposed rules to implement the international arrangements 

governing Global Mobile Personal Communications by 

Satellite adopted by ITU. 

FY00: 

3⁄4 The FCC developed an innovative licensing approach for a 

new generation of mobile satellite services in the 2GHz 

frequency band, and released an NPRM and Report and 

Order addressing difficult spectrum sharing issues between 

the terrestrial fixed and fixed satellite services. 

FY01: 

3⁄4 Issued an Order finalizing the INTELSAT privatization 

under the Orbit Act with 17 INTELSAT authorizations. 

3⁄4 Adopted an Order approving Inmarsat privatization 

consistent with the Orbit Act and authorized four companies 

to operate Inmarsat terminals in the United States. 

3⁄4 Adopted an NPRM exploring the possibility of allowing 

mobile satellite service operators to use terrestrial 

components in their mobile satellite service spectrum. 

3⁄4 Issued 11 satellite licenses for 34 orbit locations in the KaBand. 

3⁄4 Issued 8 licenses for launch and operation of 8 mobile 

satellite systems in the 2 GHz band. 

3⁄4 Proposed an allocation for satellite services in the V-Band 

that allowed terrestrial operation to take place in the same 

band. 

3⁄4 Proposed a band arrangement and licensing rules for 

NGSO/FSS satellite operators in the Ku-Band. 

FY02: 

3⁄4 Goal met. 

3⁄4 Issued a Report and Order setting out sharing arrangements 

between NGSO FSS Ku-band licensees. 

3⁄4 Issued 7 new space station licenses. 

3⁄4 Issued 260 new earth station licenses. 

3⁄4 Authorized the addition of one foreign-licensed satellite 

provider to the “permitted list,” allowing automatic access 

by any routine earth station in the United States. 

3⁄4 Issued a second Notice of Proposed Rulemaking exploring 

the options for streamlining of the earth station application 

process. 

3⁄4 In June 2002, the FCC released an Order modifying Parts 43 

and 63 of the Rules. The modifications lessen regulatory 

burdens for certain carriers: CMRS carriers are exempt from 

Section 63.19 discontinuance requirements, and CMRS 

carriers providing resale of international switched services 

need not file quarterly traffic and revenue reports 

region. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Promote Competition in International Communications Markets

Policy Initiative: Encourage new market entrants and opportunities for the wireless and 

satellite industries, including fixed and mobile voice services, fixed and mobile data 

services, direct broadcast services, and earth exploration services. Performance will be 

measured by the number of new system entrants licensed and subscribership statistics to 

these new services.
FY 2002 Annual Program Performance Report Page 18

FY99: 

3⁄4 We will work to improve the connections of 

classrooms, libraries and rural health facilities to 

the Internet. 

FY00: 

3⁄4 75% of schools and libraries connected to the 

Internet. 

FY01: 

3⁄4 90% of public school instructional classrooms 

connected to the Internet. 

FY02: 

3⁄4 93% of public school instructional classrooms 

connected the Internet. 

 

FY99: 

3⁄4 Released Order extending funding for schools and libraries 

to get connected to the Internet. 

FY00: 

3⁄4 77% of public school instructional classrooms connected to 

the Internet.

FY01: 

3⁄4 This goal was not met because the demand for priority one 

services (telecommunications and Internet access) had 

increased substantially, leaving less funding for priority two 

services (internal connections that bring access to individual 

classrooms). Only 87% of public school instructional 

classrooms were connected to the Internet. In the fall of 

2001, 99% of public schools in the United States had access 

to the Internet. Over the years, changes have occurred in 

the types of Internet connections used by public schools and 

the speed at which they are connected to the Internet. In 

2001, 85% of public schools used broadband connections to 

access the Internet, a 5% increase from 2000. 

3⁄4 In some cases, due to cuts in local educational budgets, 

applicant schools may not have been able to contribute 

their portion of the funds necessary to connect classrooms.

FY02: 

3⁄4 FY02 statistics will not be available until late spring 2003. 

3⁄4 The Schools and Libraries Program provides support for 

eligible schools and libraries to help offset the cost of 

telecommunications services, including advanced 

communication services and equipment. It provides 

students free access to Internet services in their classrooms 

and local libraries. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution

Objective: Promote Access for All Americans to Communications Services

Policy Initiative: Schools and Libraries. Performance for Universal Service and related goals 

is derived from data obtained from the Universal Service Administrator and from the National 

Center for Educational Statistics.

PERCENTAGE OF PUBLIC SCHOOL 

INSTRUCTIONAL CLASSROOMS CONNECTED 

TO THE INTERNET

(FY 02 Goal: 93%)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 December 2000 December 2001 December

Public School Instructional

Classrooms
FY 2002 Annual Program Performance Report Page 19

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 15% increase in penetration rate for mobile 

wireless telephone services. 

FY01: 

3⁄4 30% increase in penetration rate for mobile 

wireless telephone services. 

FY02: 

3⁄4 25%-30% increase in penetration rate for mobile 

wireless telephone services. 

FY00: 

3⁄4 28% increase in penetration rates.

FY01: 

3⁄4 39% increase in penetration rates. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 Year-end 2001 data indicated a 45% (128.5 million 

subscribership) overall nationwide penetration rate 

for mobile telephone services, a 17% increase over 

December 2000. The mobile telephone sector 

experienced continued strong growth and competitive 

development – broadband PCS carrier and digital 

SMR providers continued to deploy their networks – 

resulting in lower prices for consumers and an 

increase in subscribership from 109.5 million to 

128.5 million. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution

Objective: Promote Access for All Americans to Communications Services

Policy Initiative: Increase penetration rates to underserved areas. Performance is measured 

from data contained in the Wireless Telecommunications Bureau’s Annual Competition Report. 
FY 2002 Annual Program Performance Report Page 20

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Approve number optimization plan. 

FY01: 

3⁄4 Decrease number of new area codes added by at 

least 8%.

FY02: 

3⁄4 Decrease number of new area codes added by at 

least 20%. 

FY00: 

3⁄4 FCC issued two Report and Orders on Number 

Resource Utilization. 

FY01: 

3⁄4 The FCC issued a Third Report and Order on Number 

Resource Optimization. Fourteen new area codes 

were activated in 2000, and 20 codes were scheduled 

to be activated in 2001. This represents a 43% 

increase in area code activation, compared to the 

period before the Commission’s number conservation 

measures were implemented. However, this still 

represents a significant decline in area code activation, 

which we expect to continue to decrease after the areas 

that currently need resources implement area code 

relief. 

FY02: 

3⁄4 Goal met.

3⁄4 Approximately 20 new area codes were activated in 

2001, and approximately 10 new area codes have been 

activated in 2002. The level of activations in 2002 

represents a 50% decrease in area code activations 

over 2001. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution

Objective: Promote Consumer Education and Information

Policy Initiative: Telephone Area Codes. Performance was measured by increased 

utilization rates for numbers and the quantity of numbers returned. FY 1999 will serve as 

baseline.
FY 2002 Annual Program Performance Report Page 21

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution

Objective: Promote Consumer Education and Information

Policy Initiative: More efficient number pooling. Performance was measured by increased 

utilization rates for numbers and the quantity of numbers returned.

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Implement more efficient number block pooling for 

a least 18 of the 100 largest MSAs. 

FY01: 

3⁄4 Same as FY00.

FY02: 

3⁄4 Implement more efficient number block pooling for 

at least 40 of the 100 largest MSAs. 

FY00: 

3⁄4 On-going. National pooling framework established; 

several state pooling trials in place. 

FY01: 

3⁄4 The FCC issued a Third Report and Order on 

Number Resource Optimization that set forth final 

procedures and established a Federal cost recovery 

mechanism for pooling. Despite a rise in area code 

activation, pooling has contributed directly to a 

significant decrease in net central office code 

assignments, from an average of 2,172 codes per 

month for the period January-October 2000, to 413 

for January-October 2001. 

FY02: 

3⁄4 Goal met.

Thousands-block number pooling has been 

implemented in approximately 86 MSAs and 185 

area codes. During 2002, 3,604 central office codes 

were returned. Net central office code assignments 

were 3,574 as compared to 4,340 in 2001. 
FY 2002 Annual Program Performance Report Page 22

ENFORCEMENT 

This activity includes enforcement of the Communications Act of 1934 and the Commission's rules, regulations 

and authorizations, including investigations, inspections, compliance monitoring, and sanctions of all types. It 

also includes the receipt and disposition of formal complaints regarding common carrier rates and services, the 

review and acceptance/rejection of carrier tariffs, and the review, prescription, and audit of carrier accounting 

practices. 

Activity Goal: The FCC’s goal is to promote the public interest and pro-competitive policies by enforcing 

statutory provisions and rules and regulations that ensure that Americans are afforded efficient use of 

communications services and technologies. This will be accomplished by enforcing the existing rules so that 

businesses compete fairly. 

Summary: The FCC met or exceeded its goals in four performance measures. 

*************** 

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 10% increase in Common Carrier formal 

complaints resolved per attorney. 

FY01: 

3⁄4 25% increase in Common Carrier formal 

complaints resolved per attorney. 

FY02: 

3⁄4 50% increase in Common Carrier formal 

complaints resolved per attorney. 

FY99: 

3⁄4 Pending formal Common Carrier complaints were 

reduced by 21% over FY98 levels. 

FY00: 

3⁄4 71% increase in Common Carrier formal complaints 

resolved per attorney. 

FY01: 

3⁄4 187% increase in Common Carrier formal 

complaints resolved per attorney (using FY99 as a 

baseline). 

FY02: 

3⁄4 The FCC far exceeded this goal, achieving a 134% 

increase in the number of Common Carrier formal 

complaints resolved per attorney (using FY99 as a 

baseline). Improved efficiency in resolving 

complaints makes the formal complaint process a 

more credible option for dispute resolution and a 

deterrent to unlawful conduct. 

3⁄4 The FCC took in over $10 million in competitionrelated enforcement actions. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Enforce the Rules so that Businesses Compete Fairly

Policy Initiative: Use the Accelerated Docket and other means to expedite resolution of 

important competition-related formal complaints. The number of formal complaints was 

tracked in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 23

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 10% reduction in the number of long-distance 

slamming informal complaints. 

FY01: 

3⁄4 20% reduction in the number of long-distance 

slamming informal complaints. 

FY02: 

3⁄4 40% reduction in the number of long-distance 

slamming informal complaints. 

FY00: 

3⁄4 Data collection procedures were under review such 

that it was not possible to determine if goal was met. 

However, significant monetary fines were levied on 

carriers guilty of slamming practices. 

FY01: 

3⁄4 51% reduction in the number of long-distance 

slamming informal complaints. 

FY02: 

3⁄4 Goal met. 

3⁄4 In FY 2002, a total of 4,179 slamming complaints 

were filed with the FCC, representing a 41.2% 

reduction over FY 2000 (baseline). Approximately, 

1,986 slamming complaints were forwarded to 

“opted-in” states to resolve, and therefore were not 

included in the FCC’s FY 2002 results. While the 

FCC met the FY 2002 goal with over 40% fewer 

slamming complaints than in FY 2000, the number 

of slamming complaints filed with the FCC 

increased between FYs 2001 and 2002. One 

possible reason for this increase in complaints may 

be due to the fact that the FCC has successfully 

educated consumers, through fact sheets, brochures 

and direct outreach, about their right to seek refunds 

when they have been illegally slammed. To manage 

the increase in pending slamming complaints, the 

FCC has detailed six employees to process cases 

more quickly. Additionally, in order to deter 

slamming, the FCC continues to fine violators. 

During FY 2002, the FCC issued one Forfeiture 

Order in the amount of $1,020,000 and one Notice 

of Apparent Liability for $1,200,000. 

3⁄4 The FCC took in over $15 million in consumer 

protection enforcement actions. 

 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Enforce the Rules so that Businesses Compete Fairly

Policy Initiative: Show zero tolerance for perpetrators of consumer fraud such as slamming 

and cramming. Impose substantial monetary forfeitures against the worst offenders. 

Performance was tracked through analysis of data collected in the Quarterly Performance 

and Results Review. 
FY 2002 Annual Program Performance Report Page 24

Goal B: Promote Competition in All Communications Markets

Objective: Enforce the Rules so that Businesses Compete Fairly

Policy Initiative: Enforce all disability accessibility provisions. Performance was tracked 

through analysis of data collected in the Quarterly Performance and Results Review. 

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Implement all disability accessibility rules; achieve 

65% compliance with new disability rules. 

FY01: 

3⁄4 Achieve 80% compliance with new disability rules. 

FY02: 

3⁄4 Achieve 85% compliance with new disability rules. 

FY99

3⁄4 Release an Order implementing Section 255 of the 

Telecommunications Act, which is the basis for 

enforcement. 

FY00 

3⁄4 The FCC continues to monitor disability actions and 

has resolved a number of informal complaints. No 

formal complaints were filed in FY00. 

FY01: 

3⁄4 The FCC continues to monitor disability-related 

enforcement issues and has initiated one 

investigation in this area. No disability-related 

formal complaints were filed in FY01. 

FY02:

3⁄4 Goal met.

3⁄4 No disability-related formal complaints were filed in 

FY02. 

3⁄4 The FCC now tracks all disability-related 

inquiries and complaints on its Operations 

Support for Complaint Analysis and Resolution 

(OSCAR) reporting system. This has 

significantly improved the agency’s ability to 

identify trends in disability issues as they arise, 

and to expand its outreach efforts to the 

disabilities community and other interested 

parties. Since April 2002, when this tracking 

commenced, 650 disability inquiries and 

complaints have been recorded on OSCAR, and 

all of these cases are categorized by media – 

Cable, Radio & Broadcast, Wireline, and 

Wireless – and specific issues (TRS, Hearing Aid 

Compatibility, Access to Emergency 

Information, etc.). Our coverage of disability 

issues in our Quarterly Reports and specialized 

reporting to external parties has expanded 

considerably. 

Goal Actual Performance 
FY 2002 Annual Program Performance Report Page 25

FY99: 

3⁄4 We will enhance our capabilities to resolve radio 

interference problems by updating our radio 

direction finding systems. 

FY00: 

3⁄4 85% compliance with antenna registration, marking 

and lighting rules. 

FY01: 

3⁄4 90% compliance with antenna registration, marking 

and lighting rules. 

FY02: 

3⁄4 92% compliance with antenna registration, marking 

and lighting rules. 

FY99: 

3⁄4 Updated a variety of radio direction finding systems 

to aid in enforcement activities. 

FY00: 

3⁄4 The FCC inspected 2,151 towers: 92% were 

registered and 94% were properly marked and lit.

FY01: 

3⁄4 The FCC inspected 2,156 towers: 97% were 

registered and 96% were properly marked and lit. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 The FCC inspected 3,613 towers, 98.4% were 

registered and 92.6% were properly painted and 

lit. This goal benefits the consumer by 

promoting air safety. The drop in percentage of 

towers properly marked and lit reflects the fact 

that Enforcement Bureau field agents expanded 

the geographic area in which they conducted 

inspections, thus casting a “wider net” to find 

noncompliant towers. 

3⁄4 The FCC took in approximately $1 million in 

tower safety enforcement actions. 

Goal Actual Performance 

Goal B: Promote Competition in All Communications Markets

Objective: Enforce the Rules so that Businesses Compete Fairly

Policy Initiative: Expeditiously resolve complaints concerning spectrum use, public safety, 

and technical issues such as air navigation hazards, interference, station license requirements 

and Emergency Alert System (EAS) rules. Performance was tracked through analysis of data 

collected in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 26

CONSUMER INFORMATION SERVICES 

This activity includes the publication and dissemination of Commission decisions and actions, and related 

activities; public reference services; the duplication and dissemination of Commission records and databases; the 

receipt and disposition of public inquiries; informal consumer complaints; consumer, small business and public 

assistance; and public affairs and media relations. 

Activity Goal: The FCC’s goal is to provide information services to our customers in the most useful formats 

available and in the most timely, accurate, and courteous manner possible. This will be accomplished by evolving 

the FCC’s web site into a model for accessibility and availability of information and by ensuring that all agency 

electronic and information technologies are accessible and usable by persons with disabilities. 

Summary: The FCC met or exceeded its goals in all five performance measures. 

*************** 

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 50% of all agency materials accessible in 

alternative format within 5 days of request. 

FY01: 

3⁄4 75% of agency materials will be accessible within 3 

days of request. Audiotapes will be available 

within 1 week. 

FY02: 

3⁄4 90% of agency materials will be accessible within 3 

days of request. Audiotapes will be available 

within 1 week. 

FY00: 

3⁄4 The FCC has developed an “on demand” approach 

to making our material accessible. FCC material is 

available in audio, Braille (transcribed), Braille 

(embossed), diskette, and large print. 

FY01: 

3⁄4 Goal met. 

3⁄4 The FCC filled requests for persons with disabilities 

in alternatively formatted information within 1 to 2 

days after their request was submitted. Audiotapes 

were provided within 2 days of initial request. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 The FCC filled 98% of alternatively formatted 

information available for persons with disabilities 

within 1 to 2 days after their request was submitted. 

Audiotapes were provided within 2 days of initial 

request. The FCC continues to work on making all 

its electronic material accessible to disabled 

customers. 

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Provide Improved Access to All Agency Information

Policy Initiative: Ensure that all agency electronic and information technologies are 

accessible to and usable by persons with disabilities. Performance was tracked through 

analysis of data collected in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 27

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Define requirements for agency-wide plan to 

improve online access to FCC information. 

FY01: 

3⁄4 Develop phased-in plan to improve online access to 

FCC information. 

FY02: 

3⁄4 Implement plan to improve access to FCC 

information via the Internet. 

FY00: 

3⁄4 The FCC established a web evaluation task force to 

survey our customers and identify ways to improve 

access to all FCC information. 

FY01: 

3⁄4 During FY01, the FCC made substantial achievements 

in improving online access to its information--

• Established the Web Content Management 

Committee

• Redesigned the agency’s web site to make 

information compliant with Section 508 disability 

requirements. 

• Implemented a new enterprise search engine.

• Unveiled “Bienvenidos,” our consumer pages for 

Spanish-speaking consumers. 

• Implemented web-based telephone company locator 

system. 

• Implemented Electronic Document Management 

System (EDOCS). 

• Improved access to consumer information. 

• Categorized all of our consumer fact sheets onto an 

online directory. 

• Provided an online version of the toll-free telephone 

menu system. 

• Consolidated complaint information into one site. 

FY02: 

3⁄4 Goal met. 

3⁄4 The FCC’s web site redesign was completed. 

3⁄4 The Third Annual E-government Study of state 

and federal government web sites ranked the FCC’s 

web site first among all Federal government 

agencies. 

3⁄4 Revised and expanded the E-FOIA Request Form 

to allow the public to submit more detail request. 

3⁄4 Developed new policies and procedures for posting 

files to the web site to prevent duplicate posting of 

documents and to prevent sensitive information 

from being made public. 

3⁄4 Upgraded the main web server software to the 

latest version. 

3⁄4 Current web pages provide consumers and the 

industry with improved and timelier access to 

FCC information. 

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Provide Improved Access to All Agency Information

Policy Initiative: Evolve the FCC’s web site into a model for accessibility and 

availability of information. Develop electronic systems or sub-systems to provide 

tracking information about Commission proceedings and processes, including licensing, 

policy development, and issues resolution. 
FY 2002 Annual Program Performance Report Page 28

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 10% reduction in response to informal consumer 

complaints. 

FY01: 

3⁄4 Reduce average response time to informal 

consumer complaints to less than 10 days. 

FY 02: 

3⁄4 Reduce average response time to informal 

consumer complaints to 5-7 days. 

FY99: 

3⁄4 Y2K and other problems with the automated 

informal complaint system required significant 

upgrades and revisions, which delayed response 

time improvements. 

FY00: 

3⁄4 The FCC achieved a 100% reduction in backlog 

of informal consumer complaints. Average time 

taken to respond to a complaint was reduced to 

10-13 days. 

FY01: 

3⁄4 The FCC received 111,528 informal complaints 

and disposed of 122,247 (including those 

pending from previous year). The average time 

required for staff to respond to informal 

consumer complaints was reduced to less than 10 

business days. 

FY02: 

3⁄4 Goal met. 

3⁄4 During FY02, the FCC received 79,295 informal 

complaints and disposed of 73,679. The FCC 

successfully met its goal to reduce the average 

response time of 5-7 days for informal consumer 

complaints, thereby improving customer service 

to consumers. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution 

Objective: Promote Access for All Americans to Communications Services 

Policy Initiative: Complaints/Information. Performance was tracked through analysis of 

data collected in the Quarterly Performance and Results Review. 

42,558

126,356

93,755

122,247

111,528

10,372

73,679

15,988

79,295

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Receipts Disposals Pending

INFORMAL COMPLAINTS

Total FY00 Total FY01 Total FY02 Total FY00 Total FY01 Total FY02 End of FY00 End of FY01 End of FY02 
FY 2002 Annual Program Performance Report Page 29

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Implement consumer outreach program, including 

new consumer advocacy partnerships with Federal, 

state, and local governments, industry, and 

consumer groups. 

FY01: 

3⁄4 Implement consumer outreach program, including 

new consumer advocacy partnerships. 

FY02: 

3⁄4 Extend partnerships with industry and consumer 

groups. 

FY00: 

3⁄4 Established consumer advocacy partnerships with 

Federal, state, and local governments. Also launched 

a pilot database project, the State and National Action 

Plan (SNAP), which shares data on slamming and 

cramming complaints and inquiries. See FY00 

Annual Program Performance Report for a listing of 

additional significant activities.

FY01: 

3⁄4 Established partnerships with Federal, state and local 

government agencies, consumer groups, and the 

military for distribution of information. 

3⁄4 Began a campaign to educate consumers regarding 

inexpensive international calling options. As part of 

this campaign, the Commission developed a brochure 

(in 13 languages) to provide critical information to 

consumers on international calling and associated 

rates. FCC's web site (http://www.fcc.gov/cib/ 

information_directory.html#International). 

3⁄4 Established the Consumer/Disability 

Telecommunications Advisory Committee. 

3⁄4 Entered into an agreement with the Advisory Council 

on Historic Preservation and the National Conference 

of State Historic Preservation Officers to streamline 

the historic review process for collocated antennas.

FY02: 

3⁄4 Goal met.

3⁄4 The FCC established the State Slamming Database as 

an example of our cooperative efforts with states. 

The agency receives reports each month from all 36 

states that have opted into the Commission’s 

Slamming Resolution program. The input is 

consolidated on the State Slamming Database, which 

tracks receipts, resolutions, and actual slamming 

cases – detailed by operator – each month. The 

database allows local and national trends in slamming 

to be readily identified, and enhances data sharing 

between the Commission and the opted-in states. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution 

Objective: Promote Access for All Americans to Communications Services 

Policy Initiative: Consumer Outreach. Performance was measured by the number of 

joint partnership programs the FCC establishes during a fiscal year. 
FY 2002 Annual Program Performance Report Page 30

Continuing— 

FY02: 

3⁄4 Extend partnerships with industry and consumer 

groups. 

FY02: 

3⁄4 The FCC also shares selected disability complaint and 

inquiry data with the Institute of Electronic & Electrical 

Engineers on a monthly basis, and this information is 

included in its publications. The information is relied 

upon, in part, by the FCC technical community as a way of 

identifying trends in disability issues and promoting the 

development of new products responsive to evolving 

needs. 

3⁄4 The FCC issued a consumer alert to educate consumers 

regarding surcharges on international calls that terminate 

on foreign mobile telephones. 

3⁄4 The FCC worked with industry and U.S. and foreign 

government entities in partnerships directed toward 

fostering regulatory best practices for global 

communications services. Examples include support for a 

network in southern Africa to exchange expertise 

concerning information and communications technologies; 

participation in the ITU Development Sector Regulators 

Symposium; and training activities with USAID (focused 

on Eastern Europe, Africa, and the Caribbean), the World 

Bank (Latvia) and the U.S. Telecommunications Training 

Institute. In addition, the FCC International Visitors 

Program held 86 briefings for 435 foreign visitors, and the 

FCC participated in 110 multilateral conferences and 11 

bilateral meetings.

3⁄4 The FCC participated in Study Groups at the International 

Telecommunications Union (ITU). ITU Study Groups 

include participants from around the world and provide a 

venue for exchanging information and ideas on various 

aspects of telecommunications regulation. 

3⁄4 The FCC developed a brochure to provide critical 

information to consumers on rates and features of wireless 

calling plans. FCC’s web site 

(http://www.fcc.gov/cgb/wirelessphone.pdf).

3⁄4 The FCC negotiated with the Advisory Council on Historic 

Preservation and the National Conference of State Historic 

Preservation Officers to streamline the historic 

preservation review process for new construction. 

Goal Actual Performance 

Goal C: Promote Opportunities for All Americans to Benefit from the 

Communications Revolution 

Objective: Promote Access for All Americans to Communications Services 

Policy Initiative: Consumer Outreach. Performance was measured by the number of joint 

partnership programs the FCC establishes during a fiscal year. 
FY 2002 Annual Program Performance Report Page 31

SPECTRUM MANAGEMENT 

This activity includes management of our Nation’s airwaves as mandated by the Communications Act of 1934, 

as amended. Spectrum management includes the structure and processes for allocating, assigning, and licensing 

this resource in a way that promotes competition while ensuring that the public interest is served. In order to 

manage spectrum in both an efficient and equitable manner, the Commission employs market-based technical 

solutions to maximize use of the spectrum. The FCC coordinates the management of the private sector radio 

spectrum with other Federal agencies also involved in spectrum management issues. The FCC also provides 

technical expertise on communications matters in coordination with the State Department in international fora. 

Activity Goal: The FCC’s goal is to effectively manage the use of the Nation’s airwaves in the public interest 

for all non-Federal government users, including commercial, international businesses, and public safety users. 

This will be accomplished by creating more efficient spectrum markets and, where possible, increasing the 

amount of spectrum available. 

Summary: The FCC exceeded, met or partially met its goals in five performance measures. 
FY 2002 Annual Program Performance Report Page 32

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Initiate review of assignment and licensing 

techniques. 

FY01: 

3⁄4 Convene a task force to work with industry and 

academia to develop recommendations on ways to 

improve assignment and licensing. 

FY02: 

3⁄4 Clarify our transfer of control policies to facilitate 

secondary market transactions. 

 

FY00: 

3⁄4 The FCC released two rule makings reconfiguring 

the 30 MHz C-block re-auction spectrum into three 

10 MHz blocks. 

FY01: 

3⁄4 In February 2002, the Chairman established a new 

task force on spectrum policy and created a new 

position, Senior Spectrum Policy Advisor. 

3⁄4 The FCC released a rule making adopting various 

technical and operational rules and policies 

concerning the use of frequencies in the 764-776 

MHz and 794-806 MHz bands (700 MHz band) 

designated for interoperability uses. FCC is also 

conducting an audit of the construction and 

operational status of the Private Land Mobile Radio 

(PLMR) licensees holding authorizations in the 

Public Safety and Business Industrial radio services 

on coordinated frequencies below 800 MHz. 

FY02: 

3⁄4 Goal partially met. 

3⁄4 The FCC eliminated the spectrum cap for 

Commercial Mobile Radio Services (CMRS), 

thereby facilitating secondary market transactions. 

3⁄4 The FCC plans to adopt a Report and Order during 

FY03 that would further clarify our transfer of 

control policies.

3⁄4 The FCC issued a Notice of Proposed Rulemaking 

in the Space Station Licensing Reform proceeding 

that includes a proposal to remove restrictions on 

satellite licensees’ rights to trade their licenses on 

the secondary markets. 

3⁄4 The FCC conducted a spectrum occupancy 

measurement project in support of the Spectrum 

Policy Task Force at five locations. 

Goal Actual Performance 

Goal D: Manage the Electromagnetic Spectrum in the Public Interest

Objective: Promote More Efficient Use of Spectrum

Policy Initiative: Streamline and reform assignment and licensing procedures to facilitate 

moving spectrum into the marketplace. Performance was measured by number of licenses 

issued and speed of service. 
FY 2002 Annual Program Performance Report Page 33

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Work with industry and NTIA to promote the 

use of technologies and approaches to spectrum 

allocation.

FY01: 

3⁄4 Examine management of shared spectrum and 

vehicles to enhance condition of shared 

spectrum with NTIA. 

FY02: 

3⁄4 Examine implementation of new spectrum 

technology uses. 

FY99: 

3⁄4 Worked with the industry and NTIA to promote the use of 

technologies and approaches to spectrum allocation and 

assessments that minimize interference and increase coordination 

between Federal and non-Federal users. 

FY00: 

3⁄4 The FCC adopted rules to provide for government access to nongovernment public safety spectrum in the 700 MHz band. 

FY01: 

3⁄4 The FCC continued to work with the Interdepartmental Radio 

Advisory Committee (IRAC); coordinated with NTIA 

(Department of Commerce) on all FCC proceedings dealing with 

spectrum issues; and initiated review of the coordination process 

to examine ways for improvement. 

3⁄4 Questions arose concerning shared spectrum and the robustness 

and redundancy of our public safety communications network, 

following 9/11. The FCC established a Homeland Security 

Policy Council (HSPC) comprised of senior level officials. 

FY02: 

3⁄4 Goal met. 

3⁄4 The FCC initiated a rulemaking proceeding regarding service 

rules for the 4.9 GHz band, which was transferred from 

Government spectrum and designated for public safety uses. 

3⁄4 The HPSC worked with other federal agencies as well as state 

and local entities concerning the robustness and redundancy of 

networks. The Network Reliability and Interoperability Council 

and the Media Security and Reliability Council also worked 

under new charters to address these issues. 

3⁄4 The FCC issued new rules for ultra-wide band devices (UWB), 

issued certification for equipment under new UWB rules, and 

amended rules to allow more flexibility in design and operation 

of unlicensed devices. These actions will foster the development 

of new products and increase consumer choice. 

3⁄4 The FCC issued a Notice of Proposed Rulemaking in the Space 

Station Licensing Reform proceeding proposes changing current 

satellite licensing procedures to allow for more efficient 

assignment of spectrum in satellite services. 

3⁄4 The FCC participates in the U.S. ITU World Radiocommunication Conference (WRC) preparatory process by 

soliciting input from U.S. industry in the FCC’s WRC Advisory 

Committee process and directly in the Department of State’s U.S. 

Delegation process. The next WRC will be held in June 2003. 

The WRC has 39 agenda items affecting planned spectrum use. 

The FCC’s participation in preparatory activities conducted 

throughout the year has been critical for advancing 

commercial and public safety interests. 

Goal Actual Performance 

Goal D: Manage the Electromagnetic Spectrum in the Public Interest

Objective: Promote More Efficient Use of Spectrum

Policy Initiative: Promote the use of more spectrum-efficient frequency technologies. 

Performance was measured by authorization of new spectrum efficient technologies and 

improved ability to measure and test RF emissions from radio equipment.
FY 2002 Annual Program Performance Report Page 34

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Conduct all congressionally mandated auctions 

scheduled in FY00. 

FY01: 

3⁄4 Conduct all auctions necessary to make spectrum 

available consistent with the FCC’s and Congress’ 

spectrum management goals. 

FY02: 

3⁄4 Same as FY01. 

FY00: 

3⁄4 The FCC postponed Auction 31 (Upper 700 MHz) in response to 

Congressional action. 

FY01: 

3⁄4 The FCC completed six auctions during FY01, which provided the industry 

with much needed spectrum to meet increased consumer demands. 

3⁄4 No auctions for broadcast facilities were conducted this fiscal year, in view 

of the Court of Appeals ruling in National Public Radio v. FCC. In that 

proceeding, the Court ruled that Section 309(j)(2)(C) of the 

Communications Act of 1934, as amended, exempts applications for noncommercial educational (NCE) broadcast stations from auction, regardless 

of whether they apply for spectrum that the FCC has reserved specifically 

for them, or they apply for spectrum that is available generally for both 

commercial and NCE stations. Following the Court’s ruling, the FCC 

initiated a proceeding to consider how to allocate and license non-reserved 

broadcast spectrum, and expects to resolve these issues in the near future. 

The agency will then implement its revised allocation and licensing 

policies, which will, in turn, allow new broadcast stations (both commercial 

and NCE) to provide additional service to the public. 

FY02: 

3⁄4 Goal met. 

3⁄4 The FCC completed seven auctions during FY02, which provided the 

industry with much needed spectrum to meet increased consumer demands. 

3⁄4 The Auction Reform Act of 2002 was signed into law on June 19, 2002. 

This legislation eliminated statutory deadlines for spectrum auctions that 

applied to several bands, and provided the Commission with discretion to 

schedule future auctions. However, the Auction Reform Act directed the 

Commission to proceed with the auction of the Lower 700 MHz band C 

and D blocks but to postpone the scheduled June 19, 2002 auction of the 

remaining portions of the Lower 700 MHz and Upper 700 MHz bands. In 

accordance with the statute, the auction of the Lower 700 MHz band C and 

D block spectrum began on August 27, 2002, and was completed on 

September 18, 2002. The Act also requires the Commission to report to 

Congress not later than June 19, 2003, on among other things, when it 

intends to reschedule the auction of the remaining 700 MHz bands. 

3⁄4 One auction for full power analog television facilities was conducted 

this fiscal year. No other auctions for broadcast facilities were held 

during FY 2002 due to the Court of Appeals’ ruling in National Public 

Radio v. FCC. Following the Court’s ruling, the FCC has been 

considering methods for handling auctions that involved “mixed” 

application groups; that is, groups with both commercial and noncommercial applicants. 

3⁄4 The FCC conducted a field spectrum occupancy measurement project at 

ten locations to determine whether there were interference sources that 

could pose an impediment to the use of new technology in spectrum 

subject to auction. 

Goal Actual Performance 

Goal D: Manage the Electromagnetic Spectrum in the Public Interest

Objective: Foster the Increased Availability of Spectrum

Policy Initiative: Spectrum auctions. Performance was measured by the number of auctions 

conducted by scheduled dates. 
FY 2002 Annual Program Performance Report Page 35

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Initiate actions to promote the development of new 

services. 

3⁄4 Allocate 4 GHz of spectrum for unlicensed services. 

FY01: 

3⁄4 Increase the availability of flexibly allocated spectrum 

by 20% (baseline: FY00). 

3⁄4 Initiate 3G spectrum allocations. 

FY02: 

3⁄4 Increase the availability of flexibly allocated spectrum 

by an additional 20% (baseline: FY00). 

3⁄4 Implement 3G spectrum allocation and service rules. 

FY00: 

3⁄4 The FCC received a total of 100 applications to support 

the development of new technology applications in 7 

services. 

3⁄4 FCC completed a Report and Order allocating 

spectrum for unlicensed services. 

FY01: 

3⁄4 Completed a proceeding to add flexibility to 190 MHz 

of spectrum at 2.5 GHz. 

3⁄4 Initiated Advanced Wireless Service (includes 3G) 

spectrum allocations by issuing a Notice of Proposed 

Rulemaking. 

FY02: 

3⁄4 Goals were exceeded/partially met (respectively). 

3⁄4 Completed spectrum allocations in two separate 

proceedings for 77 MHz of spectrum transferred from 

Federal government use and 48 MHz of spectrum 

reallocated from TV broadcast use. 

3⁄4 Completed flexible spectrum allocations for 125 MHz, an 

increase of 47.6% (FY 00 baseline: 262.5 MHz). 

3⁄4 Advanced Wireless Services (3G) spectrum allocations 

were delayed until after FY02 assessment completed. 

3⁄4 In November 2002, the FCC sought comment on 

licensing, technical, and operational rules to govern the 

use of the 1710-1755 MHZ and 2110-2155 MHZ bands 

for advanced wireless services (AWS). The FCC seeks to 

provide licensees in these bands with flexibility to use 

these bands to provide any service that is consistent with 

the bands' fixed and mobile allocation. These actions will 

benefit the public by fostering the development of new 

wireless services that will provide American consumers 

with additional communications options and capabilities. 

3⁄4 FCC adopted service rules governing 27 megahertz of 

spectrum (216-220 MHz, 1390-1395 MHz, 1427-1429 

MHz, 1429-1432 MHz, 1432-1435 MHz, 1670-1675 

MHz, and 2385-2390 MHz) that was transferred from 

Government to non-Government use to accommodate a 

variety of communications needs. 

3⁄4 FCC adopted service rules authorizing Multichannel 

Video and Distribution and Data Service in the 12.2-12.7 

GHz band. 

3⁄4 Provided spectrum for existing and potential licensees to 

plan for new or expanded networks or service offerings. 

3⁄4 Allowed technological innovation, such as the 

development of TDD technologies, due to some of the 

spectrum being “unpaired.” 

Goal Actual Performance 

Goal D: Manage the Electromagnetic Spectrum in the Public Interest

Objective: Foster the Increased Availability of Spectrum

Policy Initiative: New services. Performance was measured by the amount of spectrum 

made available for new technologies. 
FY 2002 Annual Program Performance Report Page 36

AGENCY-WIDE PERFORMANCE IMPROVEMENT INITIATIVES 

Activity Goal: The FCC’s goal is to promote the overall efficiency, effectiveness, and responsiveness of the 

agency by attracting and retaining qualified employees, improve the level of the agency’s expertise by 

developing continuing education programs in engineering and economics, and reviewing structural and 

procedural changes that will maximize our assets. 

Summary: The FCC exceeded or met its goals in all 11 performance measures. 

*************** 

PERFORMANCE IMPROVEMENTS INITIATIVES 

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Develop plan for Phase 2 of reorganization: 

consider options for streamlining licensing 

processes. 

FY01: 

3⁄4 Develop plan for Phase 3 of reorganization. 

FY02: 

3⁄4 Evaluate restructuring initiatives. 

FY00: 

3⁄4 A licensing task force reviewed options for 

streamlining the licensing process and provided 

recommendations to the Chairman in March 2000. 

FY01: 

3⁄4 Work on the Reorganization Plan was completed in 

August 2001. The FCC adopted the Reorganization 

Order in December 2001. 

FY02: 

3⁄4 Goal met. 

3⁄4 Effective March 25, 2002, the FCC implemented a 

major reorganization with the establishment of three 

new bureaus – Media Bureau, Wireline Competition 

Bureau and Consumer and Governmental Affairs 

Bureau – in addition to the agency-wide 

consolidation of enforcement and consumer 

information functions. 

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Reorganize to Create an Agency Infrastructure Conducive to 

Convergence

Policy Initiative: Reorganize for convergence. Performance was measured by whether 

planned phases were completed on schedule.
FY 2002 Annual Program Performance Report Page 37

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Establish a training task force to address issues 

of continuing education. 

FY01: 

3⁄4 Establish two legal, technical, and managerial 

training modules. 

FY02: 

3⁄4 Establish one additional legal, technical, and 

managerial training module. 

FY00: 

3⁄4 Established a Digital Age Steering Committee and 

Training Group to address issues of continuing 

education. New training schedule developed in 

October 2000. 

FY01: 

3⁄4 Increased training opportunities for employees through 

the development of an FCC Training Plan. 

3⁄4 Established the FCC University, which provides an 

extensive training and development program to ensure 

that FCC engineers, economists, and other professionals 

possess the expertise to formulate telecommunications 

policy in the 21st Century. 

3⁄4 Established the Excellence in Engineering” Program for 

technical and non-technical employees. 

3⁄4 Implemented the Excellence in Economic Analysis 

Program that conducted 12 seminars and two advanced 

mini-courses taught by world renowned economists. 

FY02: 

3⁄4 Goal exceeded.

3⁄4 Developed a Learning and Development Program.

3⁄4 Established the Excellence in Engineering Graduate 

Degree Program, which provides up to three years of 

tuition support for engineers enrolled in an accredited 

post-graduate degree program.

3⁄4 Developed a Knowledge Sharing Program to increase 

knowledge, communications and improve relationships 

between Headquarters and Field Office personnel.

3⁄4 Implemented a training needs assessment to ensure that 

in-house courses offered mirror Bureau/Office needs.

3⁄4 Created and published both print and on-line versions of 

the FCC University competency-based training catalog, 

which is unique because it identifies technical and crosscutting competencies for engineers, economists, 

attorneys, and leadership development at all levels. 

3⁄4 Revised the electronic Training Request Form 182 to 

improve accuracy, and to include second level 

supervisory signature.

3⁄4 Issued three editions of the “Training Times,” an 

electronic newsletter designed to provide information 

and guidance regarding training and development.

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Preserve and Increase the Wealth of Knowledge and Expertise of 

 FCC Staff

Policy Initiative: Increase training opportunities for employees in substantive areas and 

team-based project management. Performance was measured from data collected in the 

Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 38

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Implement telecommuting alternative. 

FY01: 

3⁄4 Implement at least 2 alternative work schedule, 

e.g., telecommuting, job-sharing, flexible work 

schedules. 

FY02: 

3⁄4 Identify additional options to attract, reward, and 

retain skilled employees. 

FY00: 

3⁄4 15% of FCC staff were telecommuting by the end of 

FY00. Flexible work schedules are available to all 

FCC employees. 

FY01: 

3⁄4 The FCC’s telecommuting program met its goals by 

increasing productivity, improving morale and job 

satisfaction and reducing absenteeism. In addition, 

the program had no negative impact on staff who 

worked at the office. The FCC also far exceeded 

legislative requirements by offering the program to 

an overwhelming majority of employees. During 

FY01, 16% of FCC employees telecommuted at least 

one day a week. 

3⁄4 The Term to Permanent Conversion process, which 

allows term employees to compete for permanent 

positions, was successfully completed in June 2001. 

FY02: 

3⁄4 Goal met.

3⁄4 The FCC established a Recruitment Bonus program 

as a means to attract new employees. During FY 

2002, a total of 19 bonuses were approved. Meeting 

the goal better enabled the Commission to compete 

with the private sector and other Government 

agencies in attracting well-qualified professionals. 

This, in turn, helped provide improved service to the 

industry and consumers. 

3⁄4 The Telecommuting Program continues to be popular 

with approximately 325 regular telecommuters and 

110 ad hoc telecommuters. The telecommuting 

program provides additional flexibility to employees 

in completing their work at home and other locations. 

Meeting this goal helped in the retention of key 

employees and aided the FCC in providing improved 

service to the industry and consumers.

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Preserve and Increase the Wealth of Knowledge and Expertise of 

 FCC Staff

Policy Initiative: Pursue a number of alternative work schedules to attract and retain 

skilled employees. Performance was measured from data collected in the Quarterly 

Performance and Results Review.
FY 2002 Annual Program Performance Report Page 39

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Increase engineering/technology staff by 5% over 

FY99 baseline (277 engineers/technologists), 

including entry-level engineers. 

FY01: 

3⁄4 Increase engineering/technology staff by 5% over 

FY99 baseline (277 engineers/technologists). 

FY02: 

3⁄4 Increase engineering/technology staff by 10% over 

FY99 baseline (277 engineers/technologists). 

FY00: 

3⁄4 FCC exceeded 5% goal by hiring 15 engineers (5.4% 

of FY99 baseline), including 5 entry-level recruits. 

FY01: 

3⁄4 FCC exceeded 5% goal by hiring 29 engineers 

(10.5% of FY99 baseline), including 12 entry-level 

recruits. The agency launched an aggressive 

Engineer-in-Training Program, which was designed 

to improve the agency’s recruiting and retention 

position through accelerated promotions and an 

intensive, closely supervised, job-oriented program of 

instruction and evaluation. 

FY02: 

3⁄4 Goal exceeded. 

3⁄4 The FCC exceeded its 10% goal by hiring 34 

engineers and technologists (12.3% of FY99 

baseline), including 18 entry-level recruits. 

3⁄4 Through the Engineer-in-Training (EIT) Program, 10 

universities were visited to conduct on-campus 

recruitment – North Carolina A&T, University of 

Maryland, Virginia Tech, University of Puerto Rico 

at Mayaguez, Ohio State University, Wright State 

University, Tennessee Tech University, Hampton 

University, Carnegie Melon University, Polytechnic 

University of San Juan. During FY02, the EIT 

Program has significantly enhanced and improved the 

agency’s recruiting and retention performance and 

allowed the FCC to compete successfully in the 

industry for talented engineers and college students. 

3⁄4 Meeting the goal helped the Commission improve the 

quality and timeliness of its engineering and 

technology analysis work. 

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Preserve and Increase the Wealth of Knowledge and Expertise of 

 FCC Staff

Policy Initiative: Strengthen technical capabilities by hiring more engineers/technologists 

and re-establishing entry-level engineering program. Performance was measured from data 

collected in the Quarterly Performance and Results Review.
FY 2002 Annual Program Performance Report Page 40

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 Complete systems requirements and initiate a rule 

making to implement an FCC registration system. 

FY01: 

3⁄4 Complete rule making and implement registration 

system in time for annual regulatory fee collection 

cycle. 

FY02: 

3⁄4 Begin replacement of “publish and pay” system 

with the direct billing of licensees. 

3⁄4 25% of all licensees billed directly for regulatory 

fees. 

3⁄4 Modify collections system to allow for payment of 

fees for multiple licenses in a single transaction. 

3⁄4 15% of regulatory fees paid online. 

FY00: 

3⁄4 Systems requirements and draft rule making 

completed. 

FY01: 

3⁄4 The Report and Order, “Adoption of Mandatory 

FCC Registration Number (MD Docket #00-205)” 

was approved August 24, 2001. An FRN became 

mandatory on December 3, 2001. Establishment of 

a registration number will greatly improve tracking 

and collection of all fees due to the FCC.

FY02: 

3⁄4 Goal exceeded. 

3⁄4 The FCC replaced the “publish and pay” system 

with a new revenue system accounts receivable 

module that was implemented September 2002. 

This module allowed direct billing of licensees. 

3⁄4 The FCC exceeded the 25% goal of direct billing of 

regulatory fees for all licensees. The FCC identified 

candidates for billing at least 25% of expected 

revenue for FY02. $107.7 million in actual 

assessments were billed comprising 49.2% of the 

total collection of $218.8 million revenue for FY02.

3⁄4 The FCC completed modifications to the collections 

system to allow for payment of fees for multiple 

licenses in a single transaction.

3⁄4 An online payment system was developed. 646 

regulatory fee payments, representing 55% of all 

monies collected, were received online.

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Automate Agency Processes

Policy Initiative: Implement improved financial collections systems. Performance was 

measured by data collected in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 41

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 New goal 

FY01: 

3⁄4 Complete review of e-commerce options in 

procurement. Prepare comprehensive plan for 

implementation. 

FY02: 

3⁄4 Make all FCC competitive solicitations available 

online at www.FedBizOpps.gov by October 2001 

implementation date. 

FY00: 

3⁄4 Several solicitations posted on FCC web site. 

FY01: 

3⁄4 The FCC is registered with FebBizOpps. An ECommerce Team designed a web page for FCC’s 

Contracts and Purchasing Center (CPC) to post 

solicitations and other pertinent procurement 

information. The web page has links to allow access 

to Pre-Award Synopses and Solicitations.

FY02: 

3⁄4 Goal met.

3⁄4 Effective October 2001, all competitive solicitations 

were available online at www.FedBizOpps.gov.

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Automate Agency Processes

Policy Initiative: Implement improved e-commerce procedures. Performance was 

measured by data collected in the Quarterly Performance and Results Review. 
FY 2002 Annual Program Performance Report Page 42

FY99: 

3⁄4 No FY99 goal. 

FY00: 

3⁄4 New goal. 

FY01: 

3⁄4 Conduct review to identify additional contracts 

with performance-based applications. 

FY02: 

3⁄4 Increase current number of performance-based 

contracts in excess of $25,000 by 20%. 

FY00: 

3⁄4 9 performance-based contracts in place. 

FY01: 

3⁄4 The FCC established a Performance-based Contracts 

Training Program and has 11 performance-based 

contracts in place. 

FY02: 

3⁄4 Goal met. 

3⁄4 The FCC has 14 performance-based contracts in 

place and has increased the number of performancebased contracts in excess of $25,000 by 22%. 

Goal Actual Performance 

Goal A: Create a More Efficient, Effective, and Responsive Agency

Objective: Automate Agency Processes

Policy Initiative: Implement performance-based contracting. Performance was measured by 

data collected in the Quarterly Performance and Results Review.

FY99-01: 

3⁄4 No goals. 

FY02: 

3⁄4 Conduct a cost comparison of FTEs based on the 

FY00 FAIR Act Inventory. 

FY02: 

3⁄4 Goal met. 

3⁄4 On August 16, 2002, the FY 2002 FAIR Act 

Inventory was submitted to the Office of 

Management and Budget providing an inventory of 

commercial and inherently governmental activities. 

In FY 2002, functions of the library, which had been 

identified on our 2001 inventory, were contracted 

out. 

Goal Actual Performance 

Policy Initiative: A-76 Competitions/FAIR Act inventories. Performance will be measured by 

data collected in the Quarterly Performance and Results Review.
FY 2002 Annual Program Performance Report Page 43

Program Evaluations

The Commission is dedicated to ensuring that both the mission and resources entrusted to it are properly and 

effectively managed. The performance of the Commission is evaluated in several ways – through the Annual 

Performance Report and the annual financial audit, by investigations and audits conducted by the FCC’s Inspector 

General and the U.S. General Accounting Office (GAO), and via formal program evaluations carried out by staff 

in the Office of the Managing Director. 

The Commission completed its project that analyzed common information management and desktop computing 

applications to determine where the implementation of new technologies could streamline the agency’s work 

processes. Based on the study’s findings, the Commission will initiate a pilot study involving auction-related 

proceedings. Another study completed in 2002 looked at ways to construct a common interface for all major FCC 

licensing systems. We expect to begin designing an integrated licensing interface portal and Help Desk in FY 2003. 

In addition, the Commission conducted a thorough analysis of its Freedom of Information Act (FOIA) processes 

and procedures. The analysis led to the implementation of several new procedures to streamline the FOIA system. 

Finally, the agency completed its Third Annual Financial Accountability Report and received a clean opinion. 

At the request of Congress, the Commission prepares the “Annual State of Competition Reports” for cable 

television, wireless, the local telephony markets, and for advanced telecommunications services. These reports 

track the growth of technology use and competition in these four large service areas. In addition, and again at the 

request of Congress, GAO wrote a number of reports affecting the Commission. Some of these reports evaluated 

FCC activities directly and resulted in recommendations to the Chairman of the Commission; others were broader 

reviews of communications-related issues or other matters in which the Commission may have a role or possess 

information useful to GAO. The Commission provided input for the following reports issued by GAO in FY 

2002: 

1) Telecommunications: Better Coordination and Enhanced Accountability Needed to Improve 

Spectrum Management (GAO-02-906) 

2) Defense Trade: Mitigating National Security Concerns Under Exon-Florio Could Be Improved 

(GAO-02-736) 

3) Marine Transportation: Federal Financing and a Framework for Infrastructure Investments 

(GAO-02-1033) 

4) Critical Infrastructure Protection: Commercial Satellite Security Should be More Fully Addressed 

(GAO-02-781) 

5) Critical Infrastructure Protection: Federal Efforts Require a More Coordinated and Comprehensive 

Approach for Protecting Information Systems (GAO-02-474) 

6) Telecommunications: Many Broadcasters Will Not Meet May 2002 Digital Television Deadline 

(GAO-02-466) 

7) Telecommunications: Federal and State Universal Service Programs and Challenges to Funding 

(GAO-02-187) 

8) Regulatory Reform: Compliance Guide Requirement Has Had Little Effect on Agency Practices 

(GAO-02-172) 

9) Telecommunications: Characteristics and Competitiveness of the Internet Backbone Market 

(GAO-02-16) 

Each year, the Commission identifies and conducts at least one formal program evaluation. These evaluations are 

based upon the issues most relevant to that time and will be designed not to duplicate or conflict with audit and 

inspection plans of the Inspector General. Beginning in FY 2003, in an effort to streamline and operate more 

efficiently, the Commission plans two formal evaluations – in the licensing processing and regulatory fee 

programs. The evaluation of the Commission’s licensing systems will include identification of current standards 

for processing licenses, the best practices of other licensing bodies, and recommendations for universal processing 

standards throughout the agency. The evaluation of the regulatory fee program will focus on reforming and 

streamlining tedious procedures, eliminating unnecessary barriers, and providing improved uses of agency 

resources. 
FY 2002 Annual Program Performance Report Page 44

Conclusion 

While the FCC has made tremendous strides in attaining our goals, we needed to refocus our strategic planning 

efforts. The FCC’s last strategic plan, drafted in 1999, contained 13 performance goals with 68 performance 

measures. The performance measures focused on reducing processing times, streamlining electronic systems and 

improving consumers’ access to our information. Our revised strategic plan, covering fiscal years 2003 through 

2008, shifts our focus somewhat - to accommodate the changing telecommunications marketplace, to the consumers 

continued need for improved access to advanced telecommunications services and other emerging technologies, to 

ensure the interoperability of our nation’s telecommunications networks and to a more prudent and creative 

management of the limited electronic spectrum. We have reduced the outcome measures to twenty-three, allowing 

us to concentrate on our most significant activities. 

We will be more responsive to Congress and the American people for ensuring that an orderly framework exists 

within which communications products and services can be quickly and reasonably provided to consumers and 

businesses. Equally important, the FCC will further address the communications aspects of public health and 

safety, ensure the universal availability of basic telecommunications services, make communications services 

accessible to all people whether they live in a rural area or have a disability, and protect and inform consumers 

about their rights. 

In FY 2003, the FCC will continue its important work in ensuring a dynamic regulatory environment that 

facilitates competition in all communications markets and the development and deployment of new technologies 

and services for all Americans. By working closely with Congress, consumers, and those in the communications 

industries, the FCC will provide the leadership necessary to restore stability to the communications marketplace 

in the near term and facilitate “the air for innovation” needed over the long term. 
FY 2002 Annual Program Performance Report Page 45

Annual Performance Goals and Measurements

FY 2003 & FY 2004 

**************************** 

BROADBAND 

General Goal: Establish regulatory policies that promote competition, innovation, and investment in 

broadband services and facilities while monitoring progress toward the deployment of 

broadband services in the United States and abroad. 

Performance Goal: Broaden the deployment of broadband technologies across the United States and globally. 

FY 2003 Output Activities: 

9 Complete rulemakings that influence the deployment and adoption of broadband 

technologies: 

 National Performance Standards Measure NPRM 

 The incumbent ILEC broadband notice 

 Triennial UNE review 

 Wireline broadband NPRM 

 Cable Modem proceeding 

9 Develop a statutory definition of and analytical framework for broadband services across 

multiple platforms. 

9 Initiate study of power line communications in the provision of broadband services to the 

home. 

9 Collect and publish baseline data on the deployment of broadband services, particularly to 

rural America. 

FY 2004 Output Activities: 

9 Adopt regulations which encourage equitable deployment of broadband technologies, and 

vigorously enforce existing and new regulations. 

9 Review and, if necessary, adjust the definition of what constitutes broadband. 

9 Continue to measure the deployment of broadband technology particularly to rural 

America. 

FY 2003-2008 Outcome Indicators: 

• Increasing percentage of households with access to broadband services. 

• Increasing access to broadband services across multiple platforms: DSL, cable modem, 

satellite, et al. 
FY 2002 Annual Program Performance Report Page 46

COMPETITION 

General Goal: Support the Nation’s economy by ensuring there is a comprehensive and competitive framework 

within which the communications and video programming revolution can continue so that all 

consumers can make meaningful choices among and have equal access to communications 

services, and foster the creation of a pro-competitive environment overseas by establishing a 

dialog with regulators in other countries. 

Performance Goals: 

 Ensure American consumers can choose among multiple reliable and affordable 

communications services.

 Ensure that all American consumers retain reliable wireless phone services. 

 Create and maintain a two-way dialogue with regulators around the globe in order to foster 

the creation of pro-competitive global markets. 

 Create and maintain a two-way dialogue with American consumers so that they are informed 

about their rights and responsibilities. 

FY 2003 Output Activities:

Affordable Choice

9 Conduct review and make recommendations to improve the USF contribution methodology. 

9 Enforce regulations that encourage reliable, affordable provision of multichannel video 

programming services by multiple providers. 

Reliable Service

9 Conduct quarterly reviews of carrier compliance with Section 214 (continuity of service) 

requirements. 

Two-way Dialogues

9 Complete review of settlements accounting rules that will promote lower international 

calling rates for U.S. consumers. 

9 Initiate and maintain a two-way dialogue with regulators around the globe on broadband 

and other emerging technologies. 

FY 2004 Output Activities: 

Affordable Choice

9 Continue to streamline regulations that encourage reliable, affordable provisions of 

multichannel video programming services by multiple providers. 

Reliable Service

9 Conduct quarterly reviews of carrier compliance to ensure continuity of service 

requirements are met. 

Two-way Dialogues

9 Increase consumer awareness of their rights in relation to phone service. 

9 Maintain a two-way dialogue with regulators around the globe on broadband and other 

emerging technologies. 

FY 2003-2008 Outcome Indicators: 

• Increasing percentage of households with access to competing providers for multichannel 

video programming and information services. 

• Increasing number of consumers and businesses have reliable wireless and wireline phone 

service (continuity of service). 

• Decreasing price for residential and business domestic (local/interstate) wireless and wireline 

services. 

• Decreasing price for international calls. 
FY 2002 Annual Program Performance Report Page 47

SPECTRUM 

General Goal: Encourage the highest and best use of spectrum domestically and internationally in order to 

encourage the growth and rapid deployment of innovative and efficient communications 

technologies and services. 

Performance Goals: 

 Ensure that the Nation’s spectrum is used efficiently and effectively. 

 Advocate U.S. spectrum interests in the international arena. 

FY 2003 Output Activities:

Effective Use

9 Complete study to determine measures to facilitate deployment of cognitive radio. 

9 Increase the number of new spectrum use licenses (prompt assignment). 

9 Initiate procedures to allocate underutilized spectrum and promote the use of 

unlicensed services. 

International Interests

9 Negotiate and enforce satellite and other coordination treaties with affected countries. 

9 Advance U.S. positions on spectrum use at the 2003 World Radiocommunications 

Conference. 

FY 2004 Output Activities:

Effective Use

9 Implement and enforce recommendations on improving the efficient use of spectrum as 

identified by the Spectrum Task Force. 

9 Increase the number of new spectrum use licenses (prompt assignment). 

9 Initiate procedures to allocate underutilized spectrum and promote the use of unlicensed 

services. 

International Interests

9 Negotiate and enforce satellite and other coordination treaties with affected countries. 

9 Advance U.S. positions on spectrum through the International Telecommunication Union 

and other fora. 

FY 2003-2008 Outcome Indicators: 

• Increasing number of approvals for enhanced telecommunications equipment. 

• Increasing deployment of new services making use of underutilized or unlicensed spectrum. 

• U.S. positions on spectrum effectively advanced in the international negotiations and 

enforcement of treaties (number of U.S. positions partially or fully adopted). 
FY 2002 Annual Program Performance Report Page 48

MEDIA 

General Goal: Revise media regulations so that media ownership rules promote competition and diversity in a 

comprehensive, legally sustainable manner and the mandated migration to digital modes of 

delivery is facilitated. 

Performance Goals: 

 Develop a sound analytic foundation for media ownership rules. 

 Facilitate the Congressionally-mandated transition to digital television and further the 

transition to digital radio. 

FY 2003 Output Activities:

Media Ownership

9 Complete selected studies that support development of appropriate media rules for the 

current media marketplace. 

9 Issue Third Biennial Review Report of Broadcast Ownership Rules. 

Digital TV/Radio

9 Create and enforce regulations to advance the digital transition and implement public 

education efforts. 

9 Develop statistical data for tracking consumer/industry investment in digital programming 

and equipment. 

FY 2004 Output Activities:

Media Ownership

9 Develop and adopt revised media ownership rules that reflect the current media 

marketplace. 

9 Complete Third Biennial Review of Broadcast Ownership Rules. 

Digital TV/Radio

9 Adopt and enforce regulations to advance the digital transition mandate and implement 

public education efforts. 

9 Issue Report and Order on proceedings on DTV must-carry, navigation devices, periodic 

review of DTV rules, and NPRM on digital audio service rules. 

9 Issue Report and Order on digital audio service rules. 

FY 2003-2008 Outcome Indicators: 

• Significant progress in the transition to digital television and radio. 

• Increasing investment by consumers in digital equipment. 

• Increasing deployment by industry in digital programming, equipment, and infrastructure. 
FY 2002 Annual Program Performance Report Page 49

HOMELAND SECURITY 

General Goal: Provide leadership in evaluating and strengthening the Nation’s communications 

infrastructure, in ensuring rapid restoration of that infrastructure in the event of disruption, 

and in ensuring that essential public health and safety personnel have effective 

communications services available to them in emergency situations. 

Performance Goal: Promote the reliability, security and survivability of the communications infrastructure. 

FY 2003 Output Activities:

9 Complete the deliverables required by the Network Reliability and Interoperability 

Council. 

9 Complete work of the National Coordination Committee, a federal advisory committee 

established to facilitate implementation of wireless public safety interoperability. 

9 Issue regulations facilitating the implementation of wireless public safety 

interoperability. 

9 Increased coordination with the National Communications System on implementation of 

wireless priority access service (WPAS). 

FY 2004 Output Activities:

9 Complete the deliverables required by the Network Reliability and Interoperability Council 

and Media Security and Reliability Council charters. 

9 Negotiate provisions of public safety communications services along U.S. borders with 

Canada and Mexico. 

. 

FY 2003-2008 Outcome Indicators: 

• Increasing deployment of E-911. 

• Increasing deployment of WPAS. 

• Increasing Telecommunications Service Priority (TSP) participation. 

• Increasing reporting of service outages across multiple platforms. 

• Increasing amount of spectrum available for public safety communications. 
FY 2002 Annual Program Performance Report Page 50

MODERNIZE THE FCC 

General Goal: Emphasize performance and results through excellent management, develop and retain 

independent mission-critical expertise, and align the FCC with dynamic and converging 

communications markets. 

Performance Goal: 

 Become a more responsive, efficient, and effective agency capable of facing the technological 

and economic opportunities of the new millennium. 

FY 2003 Output Activities:

Efficient Processes

9 Initiate analysis and design of an integrated licensing interface portal and Help Desk. 

9 Initiate policy and rulemaking system (document/knowledge management and workflow) 

pilot for selected auctions proceedings. 

9 Bureau/Office efficiency initiatives reported in QPRR. 

Expert Staff

9 Develop plan to ensure agency has appropriate engineering, legal, and economic expertise. 

9 Formalize Engineering-in-Training (EIT) Program and establish a mentoring program. 

9 Expand competency-based career development program for key groups. 

Results-Based Management

9 SES performance plans and awards are linked to the FCC’s Strategic Plan 

goals and measures. 

9 Develop plan for implementation of performance-based budgeting. 

FY 2004 Output Activities:

Expert Processes

9 Initiate programming of an integrated licensing interface portal and begin implementation 

of the Help Desk. 

9 Complete the policy and rulemaking system (document/knowledge management and 

workflow) pilot. 

9 Bureau/Office efficiency initiatives reported in QPRR. 

Expert Staff

9 Ensure appropriate number of engineers, economists, and attorneys. 

9 All agency staff participate in appropriate career development discussions with their 

supervisor. 

Results-Based Management

9 Supervisory and managerial performance plans and awards are linked to the FCC’s 

Strategic Plan goals and measures. 

9 Implement performance-based budgeting based on OMB guidelines. 

FY 2003-2008 Outcome/Output Indicators: 

• Decreasing the cost of maintaining agency licensing systems while increasing customer 

satisfaction with the licensing services provided. 

• Reducing the average time required to complete rulemakings (document/knowledge 

management and workflow). 

• Increasing efficiency in the processing of workload (measured by and reported in the Quarterly 

Performance & Results Review (QPRR)). 

• Employing of appropriate number of attorneys, engineers and economists. 

• All FCC employees participating in appropriate career development activities. 

• Increasing rate of agency achievement of strategic objectives.