Opening Doors for 

America’s 

Small 

Businesse
Americas Small Businesses... 

A Presidential Priorit

I

n March 2002, President George W. Bush unveiled his 

plan to promote an economic and regulatory environmen

where small businesses can flourish. He is committed to 

breaking down regulatory barriers to job creation and giving 

small businesses a voice in the complex and sometimes confus

ing regulatory process. 

“I want to make sure people understand that we’re 

going to do everything we can to clean up the regulatory burden on small businesses...Every agency is 

required to analyze the impact of new regulations on 

small businesses...The Office of Management and 

Budget will not accept regulations that do not calculate the cost on American small businesses.” 

President George W. Bush 

March 19, 2002 
A Message From the 

EPA Administrator 

Dear Small-Business Owner: 

I am pleased to introduce you to Opening Doors for Ameri

Small Businesses. This brochure highlights some of the way

the U.S. Environmental Protection Agency supports 

President Bush’s plan to promote the growth and vitality o

our nation’s small-business community. 

At EPA, we share President Bush’s appreciation for the key 

role played by small businesses in sustaining the health of our national economy

We have established a Small Business Ombudsman and initiated more than 100 

activities designed to help small businesses fulfill their environmental responsibil

ties. We also recognize our responsibilities to ensure that regulations are understandable, compliance assistance efforts are effective, and our programs succeed i

promoting cost-effective solutions. 

As EPA continues its partnership with America’s small businesses and strives to 

identify better ways to integrate business growth and environmental protection, 

encourage you to use this brochure as a guide to begin exploring the valuable 

resources this agency can provide. 

Sincerely yours,


Christine Todd Whitman


Administrator


U.S. Environmental Protection Agency

2 

Small businesses face unique challenges in their efforts to 

understand and comply with environmental regulations

Recognizing the need for a small business advocate, EPA 

created the Small Business Ombudsman. This important conta

point provides “one-stop” assistance to help America’s small bus

find answers to their environmental questions. 

The Small Business Ombudsman is your advocate for: 

Assistance 

We answer regulatory questions via a toll-free hotline, provide more th

350 EPA publications free of charge, develop compliance assistance to

and give direct access to regulatory assistance via a comprehensive We

Communication 

We publish a newsletter twice a year that reports on important Agenc

ties and provide timely alerts to small businesses and interested service 

providers about EPA actions. 

Leadership 

We help Agency officials understand the special needs of small busine

represent small business views during EPA regulatory activities, and fa

dispute resolutions between small businesses and EPA. 

Outreach 

We support the small business assistance program in each of the 50 st

and work with small businesses, service providers, and state and regio

cials to address small business needs. 
As your gateway to EPA, the Small Business Ombudsman can help you navigate 

EPA’s small business resources. The Small Business Ombudsman’s services are 

only a phone call or computer click away. 

Hotline: 1-800-368-5888 

Professional engineers staff the tollfree hotline and answer small businesses’ questions about environmental 

regulations. You can also call the hotline to request any of the free publications maintained in our publication 

inventory. 

NEW! Small Business 

Environmental Assistance 

Providers Directory 

This free directory provides an 

overview of small business assistance 

programs and includes federal, state, 

and private providers of environmental assistance. Call the hotline to order 

your free copy, or you can download it 

from our Web site at 

<www.epa.gov/sbo>. 

Web Sites: 

www.smallbiz-enviroweb.org 

The Web site provides immediate 

access to relevant environmental and 

pollution prevention information 

from EPA, state small business assistance providers, and other useful 

sources. 

www.epa.gov/sbo 

Descriptions of the 100+ small business activities that EPA has undertaken as well as answers to frequently 

asked questions can be found on the 

Small Business Ombudsman’s Web 

site. 

Already Making a Difference... 

Small Businesses Get Results 

During testimony before the U.S. Senate, Ben Cooper of the Printing Industries of 

described the Small Business Ombudsman office as “one of the best outreach prog

the federal government.” And with over 1,000 calls to the office each month, smal

businesses are taking advantage of the services provided by

 the Ombudsman. For e

when the owner of a truck washing facility recently called about storm water regul

the Ombudsman put the company in direct contact with a state official who answe

company’s questions about the necessary permit—all in under 5 minutes. That’s res
4 

We are improving our regulations so they are easy to 

understand and practical to implement by small 

businesses. By providing better and earlier access to 

regulatory process, developing alternative approaches to regulat

and preparing guidance in simple terms, we are creating a syst

that works for small businesses. 

Early Involvement 

The Small Business Regulatory 

Enforcement Fairness Act provides 

you with an opportunity to participate 

early in the development of certain 

environmental regulations to ensure 

your views are considered. For rules 

that will have a significant impact on 

small businesses, we solicit input from 

affected parties and consider alternatives that minimize adverse affects on 

the small business community. We 

also develop regulatory compliance 

guides to make it easy for small businesses to understand and comply with 

the new regulations. Our Small 

Business Advocacy Chair is responsible for implementing the law and 

helps identify small businesses to participate in the review of selected proposed rules. With this process, you 

have a voice before, during, and after 

the rulemaking process. 

Contact: 202 564-4000 

<www.epa.gov/sbrefa> 

Self-Certification 

To make it less burdensome fo

comply with our regulations, w

testing innovative new ideas. O

promising concept is the 

Environmental Results Program

which uses self-certification as 

to improve and reward complia

This comprehensive, sector-bas

gram replaces individual state p

with industry-wide environmen

performance standards and ann

certifications of compliance. In 

program, small businesses recei

detailed compliance assistance, 

able to self-certify compliance, 

common-sense performance m

ments. This system has become 

ity in Massachusetts and is bein

replicated in Rhode Island, Flo

Maryland, and the District of 

Columbia. Our goal is to enco

greater use of this type of busin

accountability in other state an

eral programs. 

Contact: 202 260-4822 

<www.epa.gov/permi

masserp.htm> 
tions in plain language to make them 

easier to read and understand. This 

effort will help you save time, effort, 

and money when complying with 

environmental rules. Plain language 

rules also send a clearer message about 

your responsibilities and our expectations regarding compliance. In addition, we are providing more information in a “question and answer” format to help you readily find the information you need. 

Contact: 202 564-6559 

<www.plainlanguage.gov> 

to share your views on our proposed 

regulations and policies. EPA Dockets 

enables you to participate in the rulemaking process and access electronic 

docket materials more easily and more 

efficiently using the Internet. This system was developed to process and 

manage public information including 

rulemaking documents, supporting 

documentation, and Federal Register 

notices, and it will help you view, 

retrieve, and submit comments online. 

Contact: 202 566-1674 

<www.epa.gov/edocket> 

Already Making a Difference... 

Small Businesses Influence EPA Decis

When we began the process to regulate industrial laundries, we learned from sma

businesses that our original proposal would cause unnecessary problems (e.g. sign

burden for some laundries). We also learned that the industry was already subject 

oversight by publicly owned treatment works facilities. So we looked for a better id

coalition of trade associations and individual small businesses such as Rite-W

ay Lau

Dry Cleaners, and Huebsch Linen and Uniform encouraged us to develop better ex

and to consider alternatives to regulating all or part of the industry. As a result of t

dialog, we withdrew the proposed regulation, and the industry introduced a volunt

pollution prevention plan. 
6 

We are creating new tools and other resources to help 

businesses reduce the burden associated with regula

compliance and better manage their compliance eff

With online resources, specialized assistance, creative tools, and 

better policies to reduce penalties, EPA’s compliance activities a

becoming more responsive to small business needs. 

Compliance Assistance Centers 

We have partnered with industry representatives and others to launch sector-specific Compliance Assistance 

Centers. The centers provide tools 

such as screening checklists, plain language guides, online “virtual tours” of 

facilities, and technical information to 

help small businesses understand their 

regulatory requirements. Through 

Internet Web sites, telephone assistance lines, fax-back systems, e-mail 

discussion groups, and more, the centers can help you understand environmental requirements and save money 

through pollution prevention techniques. The centers support: 

■ Agriculture 

■ Automotive service & repair 

■ Chemical manufacturers 

■ Metal finishing 

■ Paints & coatings 

■ Printed wiring board manufacturers 

■ Printing 

■ Transportation 

Contact: 202 564-7076 

<www.assistancecenters.net> 

Disclosure Incentives 

The Small Business Complianc

Policy promotes environmenta

pliance among small businesses 

those with 100 or fewer emplo

providing incentives to discove

make good faith efforts to corr

lations, provided they meet cer

criteria. EPA will eliminate or s

cantly reduce penalties for sma

nesses that voluntarily discover 

tions of environmental law and 

promptly disclose and correct t

your business has more than 10

employees, however, you may b

ble for EPA’s Policy on Incentiv

Self-Policing, known as the “Au

Policy,” which also provides po

penalty reductions for voluntar

covery and correction of enviro

tal violations. 

Contact: 202 564-2310 

<www.epa.gov/oeca/ 

smbusi.html> or 

<http://es.epa.gov/oe

auditupd.html> 
Clearinghouse is your guide to compliance information on the Internet. It 

provides quick access to compliance 

tools, contacts, and planned activities 

from across EPA as well as other compliance assistance providers. This site 

differs from others because it provides 

comprehensive links not only to EPA’s 

environmental compliance assistance 

materials, but also to materials from 

all 50 states and many other organizations. Many innovative features allow 

you to interact directly with EPA and 

improve communication and collaboration among compliance assistance 

providers. 

Contact: 202 564-7071 

<www.epa.gov/ 

clearinghouse> 

Easy” software, or TRI-ME, is an 

interactive, user-friendly software that 

guides you through the entire Toxics 

Release Inventory reporting experience 

from start to finish. The software program will lead you through a series of 

logically ordered questions to determine if your company needs to comply with Toxics Release Inventory 

reporting requirements. If your company is required to report, the software provides guidance on how to 

complete the necessary reporting 

forms. After you have finished entering information, the program checks 

your forms for errors and then creates 

a final report. This new tool will help 

you eliminate potential mistakes and 

significantly reduce your data entry 

time. 

Contact: 202 566-0731 

<www.epa.gov/tri/report/ 

trime/index.htm> 

Already Making a Difference... 

Small Business Finds Relief in New Sof

When John Troxler of Propeller Foundry sat down to work on his company’s annua

Release Inventory forms, he wasn’t looking forward to the task. He had a plan to h

make his job much easier, however. Instead of clearing a space on his desk for all t

paperwork and plugging in his accounting calculator, he loaded TRI-ME software o

computer. As the f

ormat was similar to the tax program he used at home to comp

income taxes, he found the system easy to use. His assessment of the software: “T

program saved me about 4 hours and at least 10 points on my blood pressure!” W

will still have to complete TRI forms next year, he is looking forward to using the p

to make his job— and his life—a lot easier. 
8 

We are partnering with small businesses to promo

voluntary stewardship activities that reduce was

increase efficiencies, and save money. We are 

recognizing and rewarding small businesses for embracing 

innovative environmental protection approaches and becom

environmental leaders in their industry. 

Partnership Opportunities 

We offer a variety of opportunities, 

known collectively as Partners for the 

Environment, that help you improve 

business practices in ways that are 

good for your business and the environment. They’re designed to help you 

apply ideas that can produce environmental results more quickly and costeffectively. Focusing on pollution prevention, businesses set and reach environmental goals such as conserving 

water and energy, or reducing greenhouse gases, toxic emissions, solid 

wastes, indoor air pollution, and pesticide risk. While some of these programs are highlighted in this 

brochure, more than 40 others at EPA 

can help you take advantage of cost 

savings, gain public recognition, or 

find technical assistance. 

Contact: 202 260-6135 

<www.epa.gov/partners> 

National Recognition 

To encourage top environment

formance, we are giving busine

reason to “go the extra mile.” T

National Environmental Perfor

Track is designed to recognize 

encourage top environmental p

formers—those who go beyond 

pliance with regulatory require

to attain levels of environment

formance that benefit the work

communities, and the environm

Participation in EPA’s Performa

Track program can lead your c

to implement potentially more 

cient approaches to environme

protection as well as receive pu

recognition for your environm

commitments. With Performan

Track, your company can lead 

to environmental excellence wh

saving money and improving 

productivity. 

Contact: 888 399-PTRK 

<www.epa.gov/perfor

track> 
provides targeted information on environmental innovation and excellence 

in five industry sectors: meat and 

poultry processing, metal casting, 

metal finishing, shipbuilding and 

repair, and specialty batch chemicals. 

SectorSTAR’s industry-specific tools 

and resources can be searched by 

industry sector, program, state, or by 

tool or resource type so you can 

quickly locate the information most 

useful to you. You also can find out 

how others in your industry have used 

innovative approaches to protect the 

environment by reading the monthly 

success stories on SectorSTAR. To 

learn what is happening in your 

industry and how to improve your 

environmental performance, 

SectorSTAR is your one-stop solution. 

Contact: 703 750-6401 

<www.sectorstar.org> 

ENERGY STAR

for small business is a 

voluntary program that can help you 

increase your company’s energy efficiency, which will reduce your energy 

use and save you as much as 30 percent on your utility bills. ENERGY 

STAR® provides a free 100-page guide, 

success stories, finance directory, technical support, and a national awards 

program to help you save money and 

prevent pollution. Any private business or non-profit organization with 

an aggregate facility space of 100,000 

square feet or less can participate. 

ENERGY STAR® can help you decide on 

a strategy that optimizes savings and 

minimize upfront costs. 

Contact: 888 STAR YES 

<www.energystar.gov/ 

smallbiz> 

Already Making a Difference... 

Small Business Finds That Saving Energy Saves M

Situl Vekaria of Bestway Supermarket in Hemingway, South Carolina, decided to sla

energy costs, and he quickly found the “best way” with the help of ENERGY STAR® fo

business. He converted an open freezer to an enclosed frozen food case and replac

standard fluorescent lighting with highly efficient metal halide lamp fixtures. As a r

store saved $800 a month in energy costs with the new freezer and $50 a month w

new lights. In addition, Bestway sa

in ener

ved energy by tuning up the store’s heating and 

system and by insulating a hot water tank and piping. Outside the store, trees wer

to provide shade on the storefront to reduce cooling costs in the summer. Not only 

store mor

gy costs. 

e attractive to its customers, but the changes combined saved a significan

amount of money: the total energy savings was $12,000 annually—a 33 percent red
10 

We are investing in technologies and innovative to

help small businesses easily adopt processes that 

good for both the environment and for the botto

line. By funding cutting-edge technologies, creating new 

management tools, and exploring better product designs, w

preparing today’s small businesses for tomorrow’s environm

management approach. 

Practical Guide to Environmental 

Management 

Environmental management plans are 

key to helping small businesses manage their environmental responsibilities while becoming more efficient 

and competitive. The Practical Guide 

to Environmental Management for 

Small Businesses is your guide to putting in place an efficient environmental management plan. Following the 

guide’s recommendations will enable 

you to develop all the elements of a 

fully functional environmental management plan without being overwhelmed. When your plan is completed, you may chose to formalize the 

plan into an Environmental 

Management System, such as ISO 

14001. If you need help completing 

the guide, contact your state small 

business ombudsman for hands on 

assistance working through the guide. 

Contact: 202 260-1211 

<www.epa.gov/sbo> 

Design for the Environmen

Small businesses face a variety 

lenges including maintaining h

quality goods and services at a 

cost, staying competitive in a g

marketplace, and meeting cons

preferences for more environm

friendly products. The Design 

Environment Program (DfE) is 

untary partnership program th

works directly with you to inte

health and environmental cons

tions into business decisions so 

can meet these challenges. DfE 

nerships promote cleaner, chea

smarter business practices. DfE 

can help you design or redesign 

ucts and processes that are clea

more cost-effective, and safer fo

workers and the public and the 

environment. 

Contact: 202 564-8792 

<www.epa.gov/dfe> 
Through the Small Business 

Innovation Research program, we are 

tapping the talent and innovation of 

America’s small businesses to find new, 

innovative solutions to priority environmental problems. Our goal is to 

foster commercial ventures that 

improve our environment and quality 

of life. We believe supporting innovative technology development will create jobs, increase productivity and 

economic growth, and improve the 

international competitiveness of U.S. 

industry. The program provides financial support to help you develop cutting-edge environmental technologies 

and ready them for commercialization. 

Contact: 800 490-9194 

www.epa.gov/ncer/sbir 

help your company prepare for the 

future by reducing raw material and 

energy costs, treatment and disposal 

expenses, and associated labor costs. 

Pollution prevention information is 

widely available but, until recently, 

finding high quality and easily accessible information demanded valuable 

time and resources. The Pollution 

Prevention Resource Exchange, 

known as P2Rx, now makes it easy for 

you to find exactly what you need. 

P2Rx is composed of eight regional 

centers that offer a range of services, 

including information for industry 

sectors, training, library resources, 

referrals, and research. P2Rx is your 

source for high quality pollution prevention information to help you 

improve your company’s bottom line. 

Contact: 202 564-8833 

www.p2rx.org 

Already Making a Difference... 

Small Business Takes Off With New Techn

By taking advantage of EPA’s Small Business Innovation Research Program, NITON 

Corporation of Bedford, Massachusetts, was able to turn its start-up company into 

tech champion. NITON used EPA funding to develop and successfully commercialize 

portable x-ray fluorescence instrument that makes accura

te measurements of lead 

independent of the composition, thickness, and substrate of the paint. This instrum

helps to detect and subsequently eliminate the health risks associated with lead-ba

paints. To date, NITON has sold 1,500 lead paint analyzers, and the revenue from t

funded technology has exceeded $22 million. As a result, NITON has grown from 6 

employees to 42. 
12 

tacts. Most states also have staff who can help. Small Business Assis

Programs (SBAPs) provide compliance information, outreach, and 

cacy services to small businesses. SBAPs were created by the Clean A

Act Amendments of 1990, which required all states to develop prog

to assist small businesses meet the requirements of the law. Since th

most of these programs have expanded to provide assistance in othe

ronmental areas including air, water, and waste. 

EPA REGIONAL REGULATORY SMALL BUSINESS LIAISONS 

REGION 

1 CT, ME, MA, NH, RI, VT Dwight Peavey 617 918-1829 

2 NJ, NY, PR, VI Ronald Lockwood 212 637-3413 

3 DE, DC, MD, PA, VA, WV David Byro 215 814-5563 

4 AL, FL, GA, KY, MS, NC, SC, TN Annette N. Hill 404 562-828

5 IL, IN, MI, MN, OH, WI Glynis Zywicki 312 886-457

6 AR, LA, NM, OK, TX David Gray 214 665-220

7 IA, KS, MO, NE Janette Lambert 913 551-7768 

8 CO, MT, ND, SD, UT, WY Rob Laidlaw 303 312-706

9 AZ, CA, HI, NV, GU Mark Samolis 415 744-233

10 AK, ID, OR, WA Robyn Meeker 206 553-715

STATE SMALL BUSINESS OMBUDSMEN AND TECHNICAL 

ASSISTANCE DIRECTORS 

STATE OMBUDSMAN PHONE TECH. ASST. DIR. PHONE 

AL Gary Ellis 334 394-4352 Mike Sherman 334 271-7873 

800 533-2336 800 533-2336 

* In-state only 
AK Bill Smyth 907 451-2177 Contact National 800 368-5888 

800 520-2332* Small Business Hotline 

AZ Contact National 800 368-5888 Ira Domsky 602 207-2365 

Small Business Hotline Richard Polito 602 506-5102 

(Maricopa County) 

AR Ron Alexander 501 682-0866 Ron Alexander 501 682-0866 

888 233-0326 888 233-0326 

CA Kathleen Tschogl 916 323-6791 Larry Kolczak 909 396-3215 

800 272-4572* (South Coast AQMD) 800 388-2121* 

CO Nick Melliadis 303 692-2135 Chuck Hix 303 692-3148 

800 886-7689* 

CT Tom Turick 860 424-3003 Tom Turick 860 424-3003 

800 760-7036* 800 760-7036* 

DE Kim Finch 302 739-6400 Contact National 800 368-5888 

Small Business Hotline 

DC Sandra Handon 202 535-1722 Olivia Achuko 202 535-2997 

FL Bruce Thomas 850 921-7744 Bruce Thomas 850 921-7744 

800 722-7457* 800 722-7457* 

GA Anita Dorsey-Word 404 362-4842 Contact National 800 368-5888 

877 427-6255 Small Business Hotline 

HI Patrick Felling 808 586-4528 Robert Tam 808 586-4200 

ID Sally Tarowsky 208 373-0472 Sally Tarowsky 208 373-0472 

IL Don Squires 217 785-1625 Roslyn Jackson 217 524-0169 

888 372-1996* 800 252-3998* 

IN Erika Seydel Cheney 317 232-8598 Mark Hancock 317 232-6663 

800 988-7901* 

IA Wendy Walker 515 242-4761 John Konefes 319 273-8905 

800 351-4668 800 422-3109* 

* In-state 
14 

KS Thersa Hodges 785 296-6603 Hamdy El Rayes 785 532-3246 

800 357-6087 800 578-8898 

KY Rose Marie Wilmoth 502 564-2150 x 128 Gregory Copley 859 257-1131 

800 926-8111 800 562-2327 

LA Jim Friloux 225 765-0735 Dick Lehr 225 765-2453 

800 259-2890* 800 259-2890* 

MD Don Jackson 410 631-3165 Andrew Gosden 410 631-4158 

800 633-6101 x 3772* 800 633-6101 x 

ME Ron Dyer 207 287-4152 Julie M. Churchill 207 287-7881 

800 789-9802* 800 789-9802* 

MA Contact National 800 368-5888 Contact National 800 368-5888 

Small Business Hotline Small Business Hotline 

MI Susan Holben 517 335-5883 Dave Fiedler 517 373-0607 

800 662-9278 

MN Charlie Kennedy 651 297-8615 Troy Johnson 651 296-7767 

800 985-4247 800 657-3938* 

MO Contact National 800 368-5888 Byron Shaw 573 526-6627 

Small Business Hotline 800 361-4827 

MS Jesse Thompson 601 961-5167 Randy Wolfe 601 961-5166 

800 725-6112 800 725-6112 

MT Bonnie Rouse 406 444-3641 Bonnie Rouse 406 444-3641 

800 433-8773 800 433-8773 

NC Edythe McKinney 919 733-0823 Tony Pendola 919 733-0824 

877 623-6748 877 623-6748 

ND Dana Mount 701 328-5150 Tom Bachman 701 328-5188 

800 755-1625* 800 755-1625* 

NE Tom Franklin 877 253-2603 Tom Franklin 877 253-2603 

* In-state only 
NH Rudolph Cartier 603 271-1379 Rudolph Cartier 603 271-1379 

800 837-0656* 800 837-0656* 

NJ Chuck McCarty 609 984-6922 Ky Asral 609 292-3600 

800 643-6090 877 753-1151* 

NM Rita Trujillo 505 955-8091 Steve Dubyk 505 955-8025 

800 244-7009 800 224-7009 

NV Marcia Manley 775 687-4670 x 3162 Janet Goodman 775 687-4670 x 

800 992-0900 x 4670* 800 992-0900 x 

NY Keith Lashway 518 292-5340 Marian Mudar 518 402-7462 

800 782-8369 800 780-7227* 

OH Mark Shanahan 614 728-3540 Rick Carleski 614 728-1742 

800 225-5051* 

OK Steve Thompson 405 702-7100 Dave Dillon 405 702-1000 

800 869-1400* 800 869-1400 

OR Rich Grant 503 229-6839 Jill Inahara 503 229-6147 

800 452-4011* 800 452-4011* 

PA Bruce McLanahan 717 772-5942 Gerald Laubach 717 772-2333 

PR Contact National 800 368-5888 Angel Berrios-Sivestre 787 767-8025 

Small Business Hotline 

RI Contact National 800 368-5888 Joe Antonio 401 222-6822 x 

Small Business Hotline 

SC Phyllis Copeland 803 896-8982 James Robinson 803 896-8984 

800 819-9001 800 819-9001 

SD Joe Nadenicek 605 773-3836 Rick Boddicker 605 773-6706 

800 438-3367* 800 438-3367* 

TN Ernest Blankenship 615 741-5262 Linda Sadler 615 532-0779 

800 734-3619 800 734-3619 

* In-state 
16 

TX Israel Anderson 512 239-5319 Tamra Shae-Oatman 512 239-1066 

800 447-2827 800 447-2827 

UT Renette Anderson 801 536-4478 Ron Reece 801 536-4091 

800 458-0145 800 270-4440 

VT Contact National 800 368-5888 Judy Mirro 802 241-3745 

Small Business Hotline 800 974-9559* 

VI Contact National 800 368-5888 Marilyn Stapleton 340 774-3320 x 

Small Business Hotline 340 714-8529 H

VA John Daniel 804 698-4311 Richard Rasmussen 804 698-4394 

800 592-5482* 800 592-5482* 

WA Bernard Brady 360 407-6803 Bernard Brady 360 407-6803 

WI Pam Christenson 608 267-9384 Renee Lesjak-Bashel 608 264-6153 

800 435-7287 800 435-7287 

WV Terry Polen 304 759-0510 x 341 Gene Coccari 304 926-3731 

800 982-2474* 

WY Dan Clark 307 777-7388 Charles Raffelson 307 777-7347 

* In-state only 
For More Information 

National Small Business Hotline 

800 368-5888 

<www.epa.gov/sbo> 

<www.smallbiz-enviroweb.org> 
2

United States Environmental Protection Agency (1801) Washington, DC 20460 Official Business Penalty for Private Use $300 EPA233-F-02-001 June 2002 

1EP

Printed on paper that contains at least 50 percent postconsumer fiber. 

A