**GAO-05-400T**                      Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.                  

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## Highlights

This testimony outlines (1) the impact of the recent increased operational tempo on the process used to reimburse Army Guard soldiers for travel expenses and the effect that travel reimbursement problems have had on soldiers and their families; (2) the adequacy of the overall design of controls over the processes, human capital, and automated systems relied on for Army Guard travel reimbursements; (3) whether the Department of Defense's (DOD) current efforts to automate its travel reimbursement process will resolve the problems identified; and (4) other DOD actions to improve the accuracy and timeliness of Army Guard travel reimbursements.

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## Topics

Government Operations

Army personnelErroneous paymentsHuman capital managementHuman capital planningHuman capital policiesInternal controlsLate paymentsMilitary payNational GuardProgram evaluationStrategic planningTravelTravel allowancesTravel costsOperational data storeReimbursements from governmentVouchers