EX-10.1






INDEMNIFICATION AGREEMENT




This Indemnification Agreement (the “Agreement”) is made and entered into as of the
     day of      , 2009 by and among APAC Customer Services, Inc., an Illinois
corporation (the “Company”), on the one hand, and       (each an
“Indemnitee”), on the other hand.



WHEREAS, The Company desires and has requested the Indemnitee to serve or continue to serve as
a director of the Company free from undue concern for claims for damages arising out of or related
to such services to the Company.



WHEREAS, in order to provide increased certainty to the Indemnitee of substantial protection
against personal liability, the Board has determined that it is reasonable, prudent and in the best
interests of the Company for the Company to obligate itself contractually to indemnify the
Indemnitee and advance expenses to the Indemnitee as provided herein; and



WHEREAS, the Indemnitee is willing to continue to serve the Company on the condition that they
receive the rights and benefits set forth in this Agreement.



NOW, THEREFORE, in consideration of the premises and the covenants contained herein and for
certain good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties agree as follows:



SECTION 1. DEFINITIONS. For purposes of this Agreement:



(a) “Act” means the Illinois Business Corporation Act of 1983, as amended from time to
time.



(b) “Expenses” means attorneys’ fees and all other costs, retainers, filing fees,
court costs, transcript costs, fees of experts, consultants, witness fees, travel expenses,
duplicating costs, excise taxes, printing and binding costs, telephone charges, postage, delivery
service fees, disbursements and expenses of any nature whatsoever paid or incurred in connection
with prosecuting, defending, preparing to prosecute or defend, investigating, or being or preparing
to be a witness in a Proceeding.



(c) “Indemnified Matters” means, collectively, any action, omission or inaction by the
Indemnitee (whether occurring before or after the execution of this Agreement), or any other event
or circumstance (whether occurring before or after the execution of this Agreement), relating to,
arising out of or in connection with the fact that the Indemnitee is or was a director of the
Company, or by reason of any acts or omissions by the Indemnitee in any such capacity.



(d) “Proceeding” includes any claim, action, suit, arbitration, alternate dispute
resolution mechanism, investigation, administrative hearing or any other proceeding whether civil,
criminal, administrative or investigative including any appeals.



SECTION 2. INDEMNIFICATION — GENERAL. The Company shall indemnify and advance Expenses to the
Indemnitee as provided in this Agreement to the fullest extent permitted by applicable law in
effect on the date hereof and to such greater extent as applicable law may hereafter from time to
time permit.



SECTION 3. PROCEEDINGS OTHER THAN PROCEEDINGS BY OR IN THE RIGHT OF THE COMPANY. The Company
shall indemnify the Indemnitee in the event that such Indemnitee was or is a party or is threatened
to be made a party to any threatened, pending or completed Proceeding (other than a Proceeding by
or in the right of the Company) relating to or arising out of or in connection with any Indemnified
Matter, against Expenses, judgments, fines and amounts paid in settlement actually incurred by such
Indemnitee or on such Indemnitee’s behalf in connection with such Proceeding or any claim, issue or
matter therein, if such Indemnitee acted in good faith and in a manner such Indemnitee reasonably
believed to be in or not opposed to the best interests of the Company, and, with respect to any
criminal Proceeding, had no reasonable cause to believe that such Indemnitee’s conduct was
unlawful.



SECTION 4. PROCEEDINGS BY OR IN THE RIGHT OF THE COMPANY. The Company shall indemnify the
Indemnitee in the event that such Indemnitee was or is a party or is threatened to be made a party
to any threatened, pending or completed Proceeding by or in the right of the Company to procure a
judgment in its favor relating to or arising out of or in connection with any Indemnified Matter,
against Expenses actually incurred by such Indemnitee or on such Indemnitee’s behalf in connection
with the defense or settlement of such Proceeding if such Indemnitee acted in good faith and in a
manner such Indemnitee reasonably believed to be in or not opposed to the best interests of the
Company. Notwithstanding the foregoing, no indemnification against such Expenses shall be made in
respect of any claim, issue or matter as to which such Indemnitee shall have been finally adjudged
to be liable to the Company unless and only to the extent that the court in which such Proceeding
was brought shall determine upon application that, despite the adjudication of liability but in
view of all the circumstances of the case, such Indemnitee is fairly and reasonably entitled to
indemnity for such Expenses which the court shall deem proper.



SECTION 5. PARTIAL INDEMNIFICATION. If the Indemnitee is entitled under any provision of
this Agreement to indemnification by the Company for some or a portion of the Expenses, judgments,
fines and amounts paid in settlement in connection with a Proceeding but not, however, for the
total amount thereof, the Company shall nevertheless indemnify such Indemnitee for the portion
thereof to which such Indemnitee is entitled. Moreover, notwithstanding any other provision of
this Agreement, to the extent that the Indemnitee has been successful on the merits or otherwise in
any Proceeding referred to in Section 3 or Section 4 hereof, or in defense of any claim, issue or
matter therein, such Indemnitee shall be indemnified against all Expenses actually incurred by such
Indemnitee or on such Indemnitee’s behalf in connection therewith.



SECTION 6. ADVANCEMENT OF EXPENSES. The Company shall advance all reasonable Expenses
incurred by or on behalf of the Indemnitee in connection with any Proceeding referred to in Section
3 or Section 4 hereof within twenty (20) days after the receipt by the Company of a written
statement or statements from such Indemnitee requesting such advance or advances from time to time
(an “Advancement Request”), whether prior to or after final disposition of such Proceeding.
Such statement or statements shall reasonably evidence the Expenses incurred by such Indemnitee
and shall include or be preceded or accompanied by an undertaking by or on behalf of such
Indemnitee to repay all Expenses advanced if it shall ultimately be determined that such Indemnitee
is not entitled to be indemnified by the Company against such Expenses.



SECTION 7. REQUEST FOR INDEMNIFICATION.



(a) To obtain indemnification under this Agreement, an Indemnitee shall submit to the Company
a written request (an “Indemnification Request”), including therein or therewith such
documentation and information as is reasonably available to such Indemnitee and reasonably
necessary to determine whether and to what extent such Indemnitee is entitled to indemnification.
The Secretary of the Company shall, promptly upon receipt of such a request for indemnification,
advise the Board in writing that such Indemnitee has requested indemnification.



(b) If an Indemnitee submits an Indemnification Request in accordance with Section 7(a) hereof
or an Advancement Request in accordance with Section 6 hereof and (i) a determination is made that
such Indemnitee is not entitled to indemnification under this Agreement, (ii) advancement of
Expenses is not timely made to such Indemnitee pursuant to Section 6 hereof, (iii) a determination
of entitlement to indemnification shall not have been made by the Company and delivered in writing
to such Indemnitee within thirty (30) days after receipt by the Company of such Indemnification
Request or (iv) payment of indemnification is not made within forty five (45) days after receipt by
the Company of such Indemnification Request, such Indemnitee shall be entitled to an adjudication
in an appropriate court of the State of Illinois, or in any other court of competent jurisdiction,
determining whether such Indemnitee is entitled to such indemnification or advancement of Expenses.



(c) In the event that a determination shall have been made that an Indemnitee is not entitled
to indemnification under this Agreement, any judicial proceeding commenced pursuant to this Section
7 shall be conducted in all respects as a de novo trial and no Indemnitee shall be prejudiced by
reason of that adverse determination. In any judicial proceeding commenced pursuant to this
Section 7 the Company shall have the burden of proving that on the merits that such Indemnitee is
not entitled to indemnification or advancement of Expenses, as the case may be.



(d) In the event that an Indemnitee, pursuant to this Section 7, seeks a judicial adjudication
of to enforce such Indemnitee’s rights under, or to recover damages for breach of, this Agreement,
such Indemnitee shall be entitled to recover from the Company, and shall be indemnified by the
Company against, any and all expenses (of the types described in the definition of Expenses in
Section 1 hereof) actually incurred by such Indemnitee in connection with such judicial
adjudication, but only if such Indemnitee prevails therein. If it shall be determined in such
judicial adjudication that such Indemnitee is entitled to receive part but not all of the
indemnification or advancement of expenses sought, the expenses incurred by such Indemnitee in
connection with such judicial adjudication shall be appropriately prorated.



SECTION 8. PRESUMPTIONS AND EFFECT OF CERTAIN PROCEEDINGS.



(a) In making a determination with respect to entitlement to indemnification hereunder, the
person or persons or entity making such determination shall presume that the Indemnitee is entitled
to indemnification under this Agreement if such Indemnitee has submitted a request for
indemnification in accordance with Section 7(a) hereof, and the Company shall have the burden of
proof to overcome that presumption in connection with the making by any persons of any
determination contrary to that presumption.



(b) The termination of any Proceeding or of any claim, issue or matter therein, by judgment,
order, settlement, conviction, or upon a plea of nolo contendere or its equivalent, shall not, of
itself, create a presumption that the Indemnitee did not act in good faith and in a manner which
such Indemnitee reasonably believed to be in or not opposed to the best interests of the Company
and, with respect to any criminal Proceeding, that the Indemnitee had reasonable cause to believe
that such Indemnitee’s conduct was unlawful.



SECTION 9. EXCEPTIONS



Any other provision to the contrary notwithstanding, the Company shall not be obligated
pursuant to the terms of this Agreement:



(a) Claims Initiated by the Indemnitee. To indemnify or advance Expenses to the
Indemnitee with respect to Proceedings or claims initiated or brought voluntarily by the Indemnitee
and not by way of defense, unless (i) such indemnification is expressly required to be made by law,
(ii) the Proceeding was authorized by the Board of Directors of the Company, (iii) such
indemnification is provided by the Company, in its sole discretion, pursuant to the powers vested
in the Company under the Act; or (iv) the Proceeding is brought to establish or enforce a right to
indemnification under this Agreement or any other statute or law; or



(b) Unauthorized Settlements. To indemnify the Indemnitee under this Agreement for
any amounts paid in settlement of a Proceeding unless the Company consents to such settlement,
which consent shall not be unreasonably withheld or delayed.



SECTION 10. CONSTITUENT CORPORATIONS. For the purposes of this Agreement, references to “the
Company” shall include, in addition to the surviving corporation, any merging corporation
(including any corporation having merged with a merging corporation) absorbed in a merger which, if
its separate existence had continued, would have had the power and authority to indemnify its
directors, officers, employees, or trustees so that any person who was a director, officer,
employee or trustee of such merging corporation or was serving at the request of such merging
corporation as a director, officer, employee, or trustee of another corporation, partnership, joint
venture, trust or other enterprise shall stand in the same position under the provisions of this
Section with respect to the surviving corporation as such person would have with respect to such
merging corporation if its separate existence had continued.



SECTION 11. OTHER ENTERPRISES, FINES, AND SERVING AT COMPANY’S REQUEST. For purposes of this
Agreement, references to “other enterprise” in Sections 10 shall include employee benefit plans;
references to “fines” shall include any excise taxes assessed on a person with respect to any
employee benefit plan; and references to “serving at the request of the company” shall include any
service as director, officer, employee, trustee or agent of the Company which imposes duties on, or
involves services by such person with respect to any employee benefit plan, its participants, or
beneficiaries; and a person who acted in good faith and in a manner he or she reasonably believed
to be in the interest of the participants and beneficiaries of an employee benefit plan shall be
deemed to have acted in a manner “not opposed to the best interests of the company” as referred to
in this Section.



SECTION 12. MAINTENANCE OF DEFENSE BY THE COMPANY. The Company may, at its cost and expense,
defend with counsel of the company’s choice or approval, any person who was or is a party or is
threatened to be made a party to any threatened, pending or completed action, suit or proceeding or
investigation, whether civil, criminal or administrative, and whether external or internal to the
Company by reason of the fact that he or she is or was acting in any capacity described in this
Agreement if he or she acted in good faith and in a manner he reasonably believed to be in or not
opposed to the best interests of the Company and with respect to any criminal action or proceeding,
had no reasonable cause to believe such conduct was unlawful.



SECTION 13. NON-EXCLUSIVITY; SURVIVAL OF RIGHTS. The rights of indemnification and to
receive advancement of Expenses as provided by this Agreement shall not be deemed exclusive of the
rights of the Indemnitee under the Company’s Bylaws (as may be amended from time to time) or any
other rights to which the Indemnitee may at any time be entitled under applicable law, the Articles
of Incorporation of the Company, any agreement, any policy of insurance, a vote of stockholders or
a resolution of directors, or otherwise. No amendment, alteration or termination of this Agreement
or any provision hereof shall be effective as to the Indemnitee with respect to any action taken or
omitted by such Indemnitee, or any other event occurring or circumstance arising, prior to such
amendment, alteration or termination.



SECTION 14. DURATION OF AGREEMENT. This Agreement shall continue in effect



and shall survive the termination of the Indemnitee’s membership on the Board. This Agreement
shall be binding upon the Company and its successors and assigns (including any direct or indirect
successor by purchase, merger, consolidation or otherwise to all or substantially all of the
business and/or assets of the Company) and shall inure to the benefit of the Indemnitee and such
Indemnitee’s heirs, executors, administrators and personal and legal representatives.



SECTION 15. SEVERABILITY. If any provision (including any provision within a single section,
paragraph or sentence) of this Agreement shall be held invalid, illegal or unenforceable, the
validity, legality or enforceability of the other provisions hereof shall not be affected thereby,
and there shall be deemed substituted for the provision at issue a valid, legal and enforceable
provision as similar as possible to the provision at issue.



SECTION 16. IDENTICAL COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall for all purposes be deemed to be an original but all of which
together shall constitute one and the same Agreement. Only one such counterpart signed by the
party against whom enforcement is sought needs to be produced to evidence the existence of this
Agreement.



SECTION 17. MODIFICATION AND WAIVER. No supplement, modification or amendment of this
Agreement shall be binding against any particular party hereto unless executed in writing by such
party. No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a
waiver of any other provisions hereof (whether or not similar) nor shall such waiver constitute a
continuing waiver.



SECTION 18. GOVERNING LAW. This Agreement shall be governed by, and construed and enforced
in accordance with, the laws of the State of Illinois without giving effect to the principles of
conflicts of laws.



SECTION 19. HEADINGS. The headings of the paragraphs of this Agreement are inserted for
convenience only and shall not be deemed to constitute part of this Agreement or to affect the
construction thereof.



IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of



the day and year first above written.



APAC CUSTOMER SERVICES, INC.



By:     


Name:


Its:



INDEMNITEE



     


Name: