Traffic Incident Management (TIM) 

Performance Measurement Knowledge 

Management System 

TIM leaders from transportation 

and law enforcement organizations 

in 11 states reached consensus on 

three program-level TIM objectives 

and associated performance measures 

through FHWA’s TIM Performance 

Measures Focus States Initiative:

• Reduce “Roadway” Clearance Time:

Time between first recordable awareness of 

incident by a responsible agency and first 

confirmation that all lanes are available for 

traffic flow.

• Reduce “Incident” Clearance Time:

Time between first recordable awareness of 

incident by a responsible agency and time at 

which the last responder has left the scene.

• Reduce the Number of Secondary 

Crashes: Number of unplanned crashes 

beginning with the time of detection of the 

primary incident where a collision occurs 

either a) within the incident scene or b) 

within the queue, including the opposite 

direction, resulting from the original incident.

The Federal Highway Administration has launched a peer-driven, highly 

useful, intuitive tool designed to provide TIM professionals with the 

knowledge and tools they need to successfully implement program-level 

TIM performance measures in their state. 

The Knowledgebase and LISTSERV offer users complementary and 

convenient tools to share and exchange knowledge and materials related 

to TIM Performance Measurement!

@

TIM Performance Measurement 

Knowledge Management System

LISTSERV:

• Tacit Knowledge

• On-demand

• Specific answers to 

specific questions from 

peers and experts

Knowledgebase:

• Documented Knowledge

• Searchable and browseable

• Sample and reusable tools 

and resources

Bookmark the TIM Performance 

Measurement Knowledgebase 

http://www.ops.fhwa.dot.gov/eto_tim_

pse/preparedness/tim/knowledgebase/

index.htm

Subscribe to the TIM PM LISTSERV

TIMPM@dot.gov
How Can the TIM Performance 

Measurement Knowledgebase 

Help You? 

• Search the TIM Performance Measurement 

Knowledgebase by keyword or browse 

by event, resource type, or program-level 

performance measure.

• Tap the TIM performance measurement 

experience of peers and experts from the 

convenience of your email through the TIM PM 

LISTSERV!

How can you help?

Share your knowledge through the 

LISTSERV identify helpful resources 

to contribute to the Knowledgebase.

Paul Jodoin, 

FHWA TIM Program Manager

tel: 202-366-5465

email: paul.jodoin@dot.gov

or

Kimberly Vásconez, 

FHWA ETO Team Leader

tel: 202-366-1559

email: Kimberly.Vasconez@dot.gov

Visit the FHWA Office of Operations 

TIM Website at:

http://ops.fhwa.dot.gov/incidentmgmt/index.htm

Traffic Incident Management (TIM) Performance Measurement 

Knowledge Management System

Based on the successful tool developed by similar stakeholders for the 

Department of Transportation’s Integrated Corridor Management (ICM) 

initiative, the TIM Performance Measurement Knowledge Management 

System consists of two complementary components:

• A searchable, browseable Knowledgebase: Search and browse the 

Knowledgebase to find the information you need by:

− Resource type. Find outreach materials to help you build support for 

your TIM performance measurement program, sample architectures, 

or data sharing memoranda of understanding that were successful in 

another state.

− Performance measure. Find resources that directly relate to TIM 

performance measurement in general, or specific performance 

measures, including any of the three core measures developed 

through the TIM Performance Measures Focus States Initiative—

Incident Clearance, Roadway Clearance, and Secondary Incidents. 

− TIM-related conference/events. Find interesting materials or reports 

on performance measurement presented at recent events.

Bookmark the TIM Performance Measurement Knowledgebase at 

http://www.ops.fhwa.dot.gov/eto_tim_pse/preparedness/tim/

knowledgebase/index.htm.

• A managed email list (LISTSERV): Tap into the knowledge and insights 

of others from the convenience of your desktop email! Keep yourself 

and others informed on developments and events related to TIM 

performance measurement, ask questions of others, share tips, or make 

people aware of a new document or resource that may be helpful to 

them in TIM performance measurement. 

Send an email to TIMPM@dot.gov to subscribe to the TIM Performance 

Measurement LISTSERV. 

 FHWA – HOP-10-011