This section of the FEDERAL REGISTER

contains documents other than rules or

proposed rules that are applicable to the

public. Notices of hearings and investigations,

committee meetings, agency decisions and

rulings, delegations of authority, filing of

petitions and applications and agency

statements of organization and functions are

examples of documents appearing in this

section.

Notices Federal Register

12900 

Vol. 86, No. 42 

Friday, March 5, 2021 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT 

Information Collection Request; 30- 

Day Notice and Request for Comments 

AGENCY: U.S. Agency for International 

Development (USAID). 

ACTION: Notice; request for comments. 

SUMMARY: U.S. Agency for International 

Development (USAID), as part of its 

continuing effort to reduce paperwork 

and respondent burden, invites the 

general public and other Federal 

agencies to take this opportunity to 

comment on the following information 

collection, as required by the Paperwork 

Reduction Act of 1995. Comments are 

requested concerning whether the 

proposed collection of information is 

necessary for sustaining USAID-funded 

programming; the accuracy of USAID’s 

estimate of the burden of the proposed 

collection of information; ways to 

enhance the quality, utility, and clarity 

of the information to be collected; and 

ways to minimize the burden of the 

collection of information on 

respondents. 

DATES: All comments should be 

submitted within 30 calendar days from 

the date of this publication. 

ADDRESSES: Interested persons are 

invited to submit comments regarding 

the proposed information collection to 

OMB (attention of the USAID Desk 

Officer); 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Melissa Taylor via 

email to meltaylor@usaid.gov; or by 

phone 202–712–5307. 

SUPPLEMENTARY INFORMATION: Title: 

Forms for reporting on contributions to 

USAID-funded activities by host 

country governments, non-governmental 

entities and implementing partners. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

Analysis: USAID will collect this 

information by electronic means when 

possible, as well as by mail, fax, 

telephone, technical discussions, and 

in-person interviews. USAID may also 

utilize observational techniques to 

collect this information. 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. USAID will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection: USAID will 

collect this information by electronic 

means when possible, as well as by 

mail, fax, telephone, technical 

discussions, and in-person interviews. 

USAID may also utilize observational 

techniques to collect this information. 

OMB Number: Not assigned. 

Agency Form No.: N/A. 

Agency: U.S. Agency for International 

Development (USAID). 

Federal Register: This information 

was previously published in the Federal 

Register on October, 27th 2020 allowing 

for a 60-day public comment period 

under Document #2020–23629. USAID 

received no comments. 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor or grantee. This 

could include individuals or 

households; businesses or other forprofit organizations; not-for-profit 

institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

Number of Respondents: Varied, 

depending on the data needed. 

Expiration Date: Three years from 

issuance date. 

Frequency: Varied, dependent upon 

the data needed. 


jbell on DSKJLSW7X2PROD with NOTICES
Federal Register / Vol. 86, No. 42 / Friday, March 5, 2021 / Notices 12901 

Estimated number of hours: Varied, 

dependent upon the data collection 

method used. 

Aubra E. Anthony, 

Emerging Technology Advisor, Technology 

Division, Development, Democracy, and 

Innovation Bureau. 

[FR Doc. 2021–04482 Filed 3–4–21; 8:45 am] 

BILLING CODE P 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT 

Notice of Public Information 

Collections 

AGENCY: U.S. Agency for International 

Development. 

ACTION: Notice of public information 

collections. 

SUMMARY: The U.S. Agency for 

International Development (USAID) 

seeks Office of Management and Budget 

(OMB) approval to continue the 

information collections described 

below. In accordance with the 

Paperwork Reduction Act of 1995, 

USAID requests public comment on 

these collections from all interested 

individuals and organizations. The 

purpose of this notice is to allow 60 

days for public comment preceding 

submission of the collections to OMB. 

Comments are requested concerning: (a) 

Whether the collections of information 

are necessary for the proper 

performance of the functions of the 

agency, including whether the 

information shall have practical utility; 

(b) the accuracy of the burden estimates; 

(c) ways to enhance the quality, utility, 

and clarity of the information collected; 

and (d) ways to minimize the burden of 

the collection of information on the 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

DATES: Submit comments on or before 

May 4, 2021. 

ADDRESSES: You may submit comments 

by any of the following methods: 

1. Web: Through the Federal 

eRulemaking Portal at http://

www.regulations.gov by following the 

instructions for submitting comments. 

2. Email: policymailbox@usaid.gov. 

FOR FURTHER INFORMATION CONTACT: Mr. 

Francisco Escobar, at (202) 916–2614 or 

via email at policymailbox@usaid.gov. 

SUPPLEMENTARY INFORMATION: 

Instructions 

All comments must be in writing and 

submitted through the method(s) 

specified in the Addresses section 

above. All submissions must include the 

information collection title(s). Please 

include your name, title, organization, 

postal address telephone number, and 

email address in the text of the message. 

Please note that comments submitted in 

response to this Notice are public 

record. We recommend that you do not 

submit detailed personal information, 

Confidential Business Information, or 

any information that is otherwise 

protected from disclosure by statute. 

USAID will only address comments 

that explain why the proposed 

collection would be inappropriate, 

ineffective, or unacceptable without a 

change. Comments that are insubstantial 

or outside the scope of the notice of 

request for public comment may not be 

considered. 

Purpose 

The U.S. Agency for International 

Development (USAID) is authorized to 

make contracts with any corporation, 

international organization, or other body 

of persons in or outside of the United 

States in furtherance of the purposes 

and within limitations of the Foreign 

Assistance Act (FAA). The information 

collection requirements placed on the 

public are published in 48 CFR chapter 

7, and include the following offeror or 

contractor reporting requirements, 

identified by the AIDAR section 

number, as specified in the AIDAR 

701.106: 752.219–8, 752.245–70, 

752.245–71(c)(2), 752.247–70(c), 

752.7001, 752.7002(j), 752.7003, 

752.7004 and 752.7032. 

The pre-award requirements are based 

on a need for prudent management in 

the determination that an offeror either 

has or can obtain the ability to 

competently manage development 

assistance programs using public funds. 

The requirements for information 

collection during the post-award period 

are based on the need to prudently 

administer public funds. 

Overview of Information Collections 

(1) Information Collection Elements in 

the USAID Acquisition Regulation 

(AIDAR). 

(2) Type of Information Collection: 

Renewal of Information Collection 

under OMB No: OMB 0412–0520. 

(3) Title of the Form: Contractor 

Employee Biographical Data Sheet 

corresponding to AIDAR 752.7001. 

(4) Agency Form No.: AID 1420–17. 

(5) Affected public who will be asked 

or required to respond: Offerors 

responding to contract solicitations and 

contractors. 

(6) An estimate of the total number of 

respondents and the amount of time 

estimated for an average respondent to 

respond is: USAID estimates that 4,877 

respondents will submit 33,249 

submissions per year. The amount of 

time estimated to complete each 

response varies by item. 

(7) An estimate of the total public 

burden (in hours) associated with the 

collections: 43,943. 

(8) An estimate of the total public 

burden (in cost) associated with the 

collection: $4,054,200. Note that while 

the burden for these information 

collections falls on the public, most of 

the submissions are reimbursable either 

directly or indirectly under Agency 

contracts, the cost for most of these 

collections falls under the federal cost 

burden. Thus, the estimated total public 

cost burden not reimbursed through 

Agency contracts is $57,570.24. 

Mark Anthony Walther, 

Senior Procurement Executive. 

[FR Doc. 2021–04610 Filed 3–4–21; 8:45 am] 

BILLING CODE 6116–02–P 

DEPARTMENT OF AGRICULTURE 

Animal and Plant Health Inspection 

Service 

[Docket No. APHIS–2021–0004] 

Notice of Request for Revision to and 

Extension of Approval of an 

Information Collection; Control of 

Chronic Wasting Disease 

AGENCY: Animal and Plant Health 

Inspection Service, USDA. 

ACTION: Revision to and extension of 

approval of an information collection; 

comment request. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, this 

notice announces the Animal and Plant 

Health Inspection Service’s intention to 

request a revision to and extension of 

approval of an information collection 

associated with the regulations for the 

control of chronic wasting disease in 

farmed and captive cervid herds. 

DATES: We will consider all comments 

that we receive on or before May 4, 

2021. 

ADDRESSES: You may submit comments 

by either of the following methods: 

• Federal eRulemaking Portal: Go to 

www.regulations.gov. Enter APHIS– 

2021–0004 in the Search field. Select 

the Documents tab, then select the 

Comment button in the list of 

documents. 

• Postal Mail/Commercial Delivery: 

Send your comment to Docket No. 

APHIS–2021–0004, Regulatory Analysis 

and Development, PPD, APHIS, Station 

3A–03.8, 4700 River Road Unit 118, 

Riverdale, MD 20737–1238. 


jbell on DSKJLSW7X2PROD with NOTICES