COZEN 

O'CONNOR 

June 11, 2013 Mark W. Atwood 

Direct Phone 202-463-2513 

Direct Fax 202-478-2751 

matwood@cozen.com 

Elizabeth J. Wadsworth 

Direct Phone 202-463-2537 

Direct Fax 202-618-4853 

ewadsworth@cozen.com 

VIA E-MAIL 

Michael Crook 

Coordinator, Transportation Disaster Operations 

Transportation Disaster Assistance Division 

National Transportation Safety Board 

490 L'Enfant Plaza East, SW 

Washington, DC 20594 

VIA ELECTRONIC SUBMISSION 

Docket DOT-OST-1998-3304 

Docket Management Facility 

U.S. Department of Transportation 

1200 New Jersey Avenue, SE 

Washington, DC 20590 

Re: Family Assistance Plan for Danish Air Transport A/S 

Dear Ladies and Gentlemen: 

Pursuant to 49 U.S.C. Section 41313 and DOT's Notice dated January 20, 2004, enclosed 

for filing is a summary of Danish Air Transport's plan to address the needs of families of 

passengers involved in accidents within the United States that involve aircraft under its 

operational control. The enclosed plan describes the company's procedures that comply with the 

requirements of the Aviation Disaster Family Assistance Act of 1996, as amended by the Wendell 

H. Ford Aviation Investment and Reform Act for the 21 st Century and the Vision 100-Century of 

Aviation Reauthorization Act. 

Please do not hesitate to contact us with any questions. 

Sincerely, 

COri O'CONNOR 

By: Mark W. Atwood 

Elizabeth J. Wadsworth 

Enclosure 

1627 I Street, NW Suite 1100 Washington, D.C. 20006 

202.912.4800 800.540.1355 202.861.1905 Fax cozen.com 

LEGALV16690918\1 
RAUSPORT 

The FlaRa,le Chalice 

Danish Air E nsport AiS Lufthavnsvej 7A 6580 Vamdrup 

Danish Air Transport A/S Plan to Address Needs of Families of Passengers 

Involved in Foreign Air Carrier Accidents 

Revision 1: 29 May 2013 

The Plan below summarizes the procedures that Danish Air Transport A/S (hereinafter referred to as 

"DAT" or "the carrier") has instituted, as required by the Foreign Air Carrier Family Assistance Act of 

1996 (49 U.S.C. §41313), to collect passenger manifest information and to address the needs of 

families of passengers involved in aviation accidents or incidents occurring in the United States and 

involving DAT aircraft. Families of non-revenue passengers or carrier employees on board the 

aircraft will receive the same treatment as families of revenue passengers. DAT is an Danish 

passenger and charter air carrier. 

1. Toll-Free Telephone Number. In case of an aircraft accident or incident that occurs within 

the U.S. and involves injuries to passengers and crew members and any other persons 

(hereinafter collectively referred to as "passengers") on board an aircraft operated by DAT, 

the carrier will publicize a reliable, toll-free, direct dial telephone number, and will provide 

suitably trained staff, either employees of the company, or of independent contractors, to 

handle calls from the families of all passengers on board the DAT aircraft. 

The toll-free number will be provided to the DOT, the NTSB and the organization designated 

for an accident or incident under 49 U.S.C. § 1136(a)(2) which is expected to be the 

American Red Cross. The number will also be released to the news media, local fire 

departments, and the relevant local airport authority if the accident or incident happens on 

or near an airport where the aircraft is taking off or landing. The toll-free number will be 

provided to these groups as soon as the carrier has confirmed that one of its aircraft was 

involved in an accident or incident. All information provided to the media will include a 

request that any report on the accident include the carrier's toll-free number. 

All U.S. stations used by DAT will be notified of an aircraft accident or incident requiring 

activation of this plan. These stations will contact their local airport authority and provide a 

telephone number where Station Managers may be contacted in the event that families of 

victims and/or survivors require assistance at airports other than the origin or destination 

airports of the aircraft involved. 

In the event that DAT is carrying employees or contract agents of the chartering entity, that 

entity will be contacted and provided the toll-free number. In the event that the carrier is 

operating sub-service for another air carrier, DAT will coordinate with that carrier to 

determine which toll-free number should be released for additional information. 

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2. Notification of Families. Following an aircraft accident or incident in the U.S., families of the 

passengers will be notified as rapidly as possible, in person if possible, by DAT's Emergency 

Response Manger or other suitably trained individuals employed by the carrier, or 

subcontracted emergency service, Contact names, addresses and telephone numbers will 

be provided by DAT to the American Red Cross. Notification to families will not be delayed 

pending verification of the entire crew list or passenger manifest. This process will be carried 

out before providing any public notice of the names of the victims. In the event that contact 

cannot be made with the family, DAT will request assistance from the organization 

designated for the accident under § 1136(a)(2). In the event that contact cannot be made 

within a reasonable period, the list of passengers may be made public at the carrier's 

discretion. 

3. Notification of Property Owners. In the case of an accident that results in significant 

damage to a manmade structure or other property on the ground that is not governmentowned, the air carrier will promptly provide notice, in writing, to the extent practicable, 

directly to the owner of the structure or other property about liability for any property 

damage and means for obtaining compensation. 

At a minimum, the written notice shall advise an owner (1) to contact the insurer of the 

property as the authoritative source for information about coverage and compensation; (2) 

to not rely on unofficial information offered by air carrier representatives about 

compensation by the air carrier for accident-site property damage; and (3) to obtain 

photographic or other detailed evidence of property damage as soon as possible after the 

accident, consistent with the restrictions on access to the accident site. 

4. List of Passengers. On flights requiring the carriage of U.S. citizen or permanent resident 

passengers to, from, or within the U.S., the charterer will be required to supply to DAT's 

Operations Department full details of the passengers to be carried on the flight, including 

the passengers full names and contact details of their next of kin. U.S. citizen or permanent 

resident passengers will be refused carriage if this information is not provided. 

For the carriage of non-U.S. citizen or permanent resident passengers, the charterer will be 

required to supply the full names of any such passengers to be carried on board a DAT 

aircraft. The list will be cross-checked as passengers on board the aircraft. The carrier's 

Operations Department must be notified of any changes to the previous information 

supplied. 

The carrier will have on file names and contact information on any DAT employees or agents 

who are carried aboard the aircraft. 

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In the event of an aircraft accident or incident, the full passenger details will be made 

available to the Director of Family Support Services designated for the accident under § 

1136(a)(1) of the Act and, in the case of U.S. citizens or permanent resident, to the American 

Red Cross. 

5. Consultation Regarding Disposition of Remains and Effects. DAT will consult with families of 

passengers concerning the disposition of the passengers remains and personal effects that 

are under control of the carrier. Wishes of the families will be honoured as much as possible. 

6. Return of Possessions. If requested by the family, any of the passengers' possessions and/or 

personal effects under the control of DAT will be returned to the families unless the 

possession is needed for the accident investigation or any criminal investigation. 

7. Unclaimed Possessions Retained. Any of the passengers' unclaimed possessions and/or 

personal effects will be retained by DAT for a period of eighteen (18) months after the date 

of the accident or incident. 

8. Monuments. Not applicable. 

9. Equal Treatment of Passengers.DAT will provide equal treatment to the families of all 

passengers, regardless of citizenship or class of service, to the extent permitted by 

applicable law. 

10. Service and Assistance to Families of Victims. DAT will work with the NTSB or any 

organization designated under§ 1136(a)(2) of the Act on an on-going basis to ensure that 

families of all passengers receive an appropriate level of service and assistance following an 

accident or incident involving DAT aircraft. 

11. Compensation to Service Organizations. DAT will provide reasonable compensation to any 

organization designated under §1136(a)(2) of the Act for services provided by the 

organization on behalf of the carrier. For expenses related to implementing this plan, the 

organization designated under §1136(a)(2) of the Act shall obtain invoices or other records 

for all outside services and/or materials arranged on behalf of DAT. 

12. Travel and Care Expenses. DAT will provide reasonable accommodation and transportation 

for the families of passengers who wish to travel to the accident site. Upon request, the 

carrier will work with the responsible authorities to arrange family visits to the accident site 

or to the hospital(s), unless access to the site is limited by terrain, biohazard and/or 

hazardous materials concerns, security measures, or other unforeseen conditions. 

13. Access to NTSB Proceedings. In the case of an accident in which the National Transportation 

Safety Board conducts a public hearing or comparable proceeding at a location greater than 

80 miles from the accident site, the air carrier will ensure that the proceeding is made 

available simultaneously by electronic means at a location open to the public at both the 

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origin city and destination city of the air carrier's flight if that city is located in the United 

States. 

14. Training. DAT has trained personnel to meet the needs of survivors and family members 

following an accident. When an agent of the airline is expected to provide assistance to 

passengers and families of passengers following an accident, DAT will ensure that the 

agent has been provided with adequate training. 

15. Consultation Concerning Assistance to United States Citizens. DAT will, where it volunteers 

assistance to United States citizens within the United States with respect to an aircraft 

accident outside the United States involving a major loss of life, consult with the National 

Transportation Safety Board and the Department of State on provision of assistance. 

16. Resources for Plan. DAT will ensure that sufficient resources are committed to carry out this 

plan in the event of an accident or incident involving a DAT aircraft. 

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