Federal Register / Vol. 86, No. 27 / Thursday, February 11, 2021 / Notices 9065 

the data and analysis in these 

documents. 

Hans Christopher Grundler, 

Director, Office of Atmospheric Programs. 

[FR Doc. 2021–02774 Filed 2–10–21; 8:45 am] 

BILLING CODE 6560–50–P 

EXPORT-IMPORT BANK 

[Public Notice: 2021–0001] 

Privacy Act of 1974; System of 

Records 

AGENCY: Export-Import Bank of the 

United States. 

ACTION: Notice of new system of records. 

SUMMARY: The Export-Import Bank of 

the United States (EXIM) proposes to 

add a new electronic System of Records, 

EXIM CRM (Customer Relationship 

Management), subject to the Privacy Act 

of 1974, as amended. This notice is 

necessary to meet the requirements of 

the Privacy Act which is to publish in 

the Federal Register a notice of the 

existence and character of records 

maintained by the agency. Included in 

this notice is the System of Records 

Notice (SORN) for EXIM CRM. 

DATES: Comments must be received on 

or before March 15, 2021 to be assured 

of consideration. 

ADDRESSES: Comments may be 

submitted electronically on 

www.regulations.gov or by mail to 

Tomeka Wray, Export-Import Bank of 

the United States, 811 Vermont Ave. 

NW, Washington, DC 20571. 

FOR FURTHER INFORMATION CONTACT: 

Tomeka Wray, Export-Import Bank of 

the United States, 811 Vermont Ave. 

NW, Washington, DC 20571. Telephone 

number: 202.565.3996. 

SUPPLEMENTARY INFORMATION: The EXIM 

CRM system is used to manage 

relationships with potential or current 

customers, partners, and other 

organizations and agencies involved in 

EXIM deals or whom EXIM works with 

in supporting U.S. exporters. EXIM 

CRM is comprised of a cloud-based 

Salesforce application and a cloudbased HubSpot module connection 

integrating the HubSpot database to the 

Salesforce API. 

SYSTEM OF RECORDS NOTICE 

EIB 21–01 EXIM CRM 

SYSTEM NAME AND NUMBER: 

EIB 21–01 EXIM CRM, EXIM CRM 

SECURITY CLASSIFICATION: 

Unclassified 

SYSTEM LOCATION: 

EXIM CRM’s Salesforce application is 

hosted in the Salesforce Government 

Cloud. The physical location and 

technical operation of the system is at 

the Salesforce Government Cloud’s 

Chicago (Elk Grove Village, IL) and 

Washington (Ashburn, VA) data centers. 

The HubSpot application uses cloud 

storage and computes services from 

Amazon Web Services (AWS) and 

Google Cloud Platform (GCP). 

HubSpot’s production infrastructure is 

centralized in AWS and GCP cloud 

hosting facilities, and is managed by the 

HubSpot engineering team. 

SYSTEM MANAGER(S): 

Senior Vice President, Office of Small 

Business, Export-Import Bank of the 

United States, 811 Vermont Ave. NW, 

Washington, DC 20571. 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

The Export-Import Bank requests the 

information in this application under 

the following authorizations: 

Authority of the Export-Import Bank 

Act of 1945, as amended (12 U.S.C. 635 

et seq.), Executive Order 9397 as 

Amended by Executive Order 13478 

signed by President George W. Bush on 

November 18, 2008, Relating to Federal 

Agency Use of Social Security Numbers. 

PURPOSE(S) OF THE SYSTEM: 

The purpose of this system is to allow 

EXIM staff to manage relationships and 

track interactions with potential and 

existing customers, partners (e.g., 

registered brokers, lenders, and Regional 

Export Promotion Program (REPP) 

member organizations), and other 

organizations and agencies involved in 

EXIM deals or whom EXIM works with 

in supporting U.S. exporters. 

Additionally, EXIM CRM allows 

designated personnel from specific 

partner organizations to log in through 

Salesforce’s Partner Portal to access 

resources and limited customer 

information that helps them support 

EXIM’s customers. 

EXIM CRM is comprised of the 

following functional modules: 

• Salesforce Customer Relationship 

Management 

• Salesforce Partner Relationship 

Management 

• HubSpot Marketing module, 

Enterprise version 

EXIM utilizes HubSpot Marketing 

Hub, integrated with Salesforce, for 

email automation and to host landing 

pages and contact forms used by the 

public when requesting information or 

follow up from EXIM. 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

The EXIM CRM system will contain 

current or potential customer 

information; partner organization 

information; EXIM employee and 

contractor information. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

EXIM CRM contains information 

related to individuals and corporate 

entities that are potential, current, or 

former customers, partners, or other 

organizations and agencies involved in 

EXIM transactions or whom EXIM 

works with in supporting U.S. 

exporters. The EXIM CRM system 

contains information on EXIM 

employees and contractors who are 

users of the system. 

For customer, partner, and other 

organization or agency information— 

company name, individual contact 

names, email address, race, ethnicity, 

business address, phone number, 

company website, number of 

employees, annual revenue, DUNS 

Number, TINS, IBANs, NAICS Code, 

industry, products exported, EXIM 

transaction number, EXIM Master 

Guarantee Agreement Number, EXIM 

Delegated Authority Lender Agreement 

Number. 

For EXIM employees and 

contractors—individual name, work 

email address, phone number. 

RECORD SOURCE CATEGORIES: 

The record information contained in 

EXIM CRM is obtained using one of 

three methods: Manual entry, direct 

database connection to supply the 

required information, or through 

importing source flat files to the EXIM 

CRM database. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

PURPOSES OF SUCH USES: 

In addition to those disclosures that 

are generally permitted under 5 U.S.C. 

552a(b) of the Privacy Act, all or a 

portion of the records or information 

contained in this system may be 

disclosed to authorized entities, as is 

determined to be relevant and 

necessary, outside EXIM as a routine 

use pursuant to 5 U.S.C. 552a(b)(3) as 

follows: 

a. For EXIM employees to support 

current or potential customers. 

b. For EXIM employees to support 

current or potential partners. 

c. To lenders for the purposes of 

applying for and servicing an EXIM loan 

guarantee. 

d. To registered insurance brokers for 

the purpose of applying for and 

servicing an EXIM export credit 

insurance policy. 


khammond on DSKJM1Z7X2PROD with NOTICES
9066 Federal Register / Vol. 86, No. 27 / Thursday, February 11, 2021 / Notices 

e. To provide information to a Federal 

agency partner including the 

Department of Commerce (DOC), Small 

Business Administrations (SBA), U.S. 

Trade & Development Agency (USTDA), 

and Development Finance Corporation 

(DFC) based on customer need for the 

purpose of linking U.S. businesses to 

available government business 

resources. 

f. To provide information to partner 

state governments, local governments, 

non-profit business development and 

assistance organizations based on 

customer need for the purpose of 

linking U.S. businesses to exporting and 

other business resources. 

g. To provide information to a 

Congressional Office from the record of 

an individual in response to an inquiry 

from that Office. 

h. To disclose information to EXIM 

contractors supporting EXIM authorized 

activities. 

i. For investigations of potential 

violations of law. 

j. For litigation. 

k. By National Archives and Records 

Administration for record management 

inspections in its role as Archivist. 

l. For data breach and mitigation 

response. 

m. To disclose pertinent information 

to the appropriate Federal, State, or 

local agency responsible for 

investigating, prosecuting, enforcing, or 

implementing a statute, rule, regulation 

or another purpose, when the disclosing 

agency becomes aware of an indication 

of a violation or potential violation of 

civil or criminal law or regulations. 

POLICIES AND PRACTICES FOR STORAGE OF

RECORDS: 

On electronic digital media in 

encrypted format within the Salesforce 

Government Cloud controlled 

environment and accessed only by 

authorized personnel. 

POLICIES AND PRACTICES FOR RETRIEVAL OF

RECORDS: 

Information may be retrieved by 

business entity name, individual name, 

or email address. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

All records shall be retained and 

disposed of in accordance with EXIM 

directives, EXIM’s Record Schedule 

DAA–GRS2017–0002–0002, and 

General Records Schedule GRS 6.5 Item 

020. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

Information will be stored in 

electronic format within EXIM CRM. 

EXIM CRM has configurable, layered 

data sharing and permissions features to 

ensure users have proper access. Access 

to Salesforce and HubSpot is restricted 

to EXIM personnel who need it for their 

job. Authorized users have access only 

to the data and functions required to 

perform their job functions. Designated 

personnel at specific lender, insurance 

broker, and Regional Export Promotion 

Program (REPP) partner organizations 

are granted limited access to EXIM CRM 

through Salesforce’s Partner Portal. This 

access is managed via Salesforce’s and 

HubSpot’s System Administration, User, 

and security functions. 

Salesforce Government Cloud is 

compliant with the Federal Risk and 

Authorization Management Program 

(FedRAMP). The PII information in 

EXIM CRM will be encrypted and stored 

in place, and HTTPS protocol will be 

employed in accessing Salesforce. 

HubSpot is hosted in AWS and GCP 

environments that are FedRAMP 

compliant, and ISO 27001 certified. The 

PII information in EXIM CRM will be 

encrypted and stored in place, and 

HTTPS protocol will be employed in 

accessing HubSpot. 

RECORD ACCESS PROCEDURES: 

Individuals wishing to make an 

amendment of records about them 

should write to: Senior Vice President, 

Office of Small Business, Export-Import 

Bank of the United States, 811 Vermont 

Ave. NW, Washington, DC 20571. 

And provide the following 

information: 

1. Name. 

2. Employer Identification Number 

(EIN) or Social Security Number, as 

applicable. 

3. Type of information requested. 

4. Signature. 

CONTESTING RECORD PROCEDURES: 

Individuals wishing to contest records 

about them should write to: Senior Vice 

President, Office of Small Business, 

Export-Import Bank of the United 

States, 811 Vermont Ave. NW, 

Washington, DC 20571. 

And provide the following 

information: 

1. Name. 

2. Employer Identification Number 

(EIN) or Social Security Number, as 

applicable. 

3. Signature. 

4. Precise identification of the 

information to be amended. 

NOTIFICATION PROCEDURES: 

Individuals wishing to determine 

whether this system of records contains 

information about them may do so by 

writing to: Senior Vice President, Office 

of Small Business, Export-Import Bank 

of the United States, 811 Vermont Ave. 

NW, Washington, DC 20571. 

And provide the following 

information: 

1. Name. 

2. Employer Identification Number 

(EIN) or Social Security Number, as 

applicable. 

3. Type of information requested. 

4. Address to which the information 

should be sent. 

5. Signature. 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

None. 

Bassam Doughman, 

IT Specialist. 

[FR Doc. 2021–02802 Filed 2–10–21; 8:45 am] 

BILLING CODE 6690–01–P 

FEDERAL COMMUNICATIONS 

COMMISSION 

[OMB 3060–1189; FRS 17460] 

Information Collection Being Reviewed 

by the Federal Communications 

Commission 

AGENCY: Federal Communications 

Commission. 

ACTION: Notice and request for 

comments. 

SUMMARY: As part of its continuing effort 

to reduce paperwork burdens, and as 

required by the Paperwork Reduction 

Act of 1995 (PRA), the Federal 

Communications Commission (FCC or 

Commission) invites the general public 

and other Federal agencies to take this 

opportunity to comment on the 

following information collections. 

Comments are requested concerning: 

Whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

Commission, including whether the 

information shall have practical utility; 

the accuracy of the Commission’s 

burden estimate; ways to enhance the 

quality, utility, and clarity of the 

information collected; ways to minimize 

the burden of the collection of 

information on the respondents, 

including the use of automated 

collection techniques or other forms of 

information technology; and ways to 

further reduce the information 

collection burden on small business 

concerns with fewer than 25 employees. 

The FCC may not conduct or sponsor a 

collection of information unless it 

displays a currently valid Office of 

Management and Budget (OMB) control 


khammond on DSKJM1Z7X2PROD with NOTICES