10618 Federal Register / Vol. 86, No. 33 / Monday, February 22, 2021 / Notices 

Branch in the Keystone Division, from 

milepost (MP) RY 0.0 to MP RY 21.9. NS 

seeks to operate positive train control 

(PTC) equipped locomotives, that are 

not equipped with cab signal system 

equipment, in cab signal system 

territory. 

PTC-equipped locomotives are to be 

used in switching, transfer service, with 

or without cars, manifest trains, work 

trains, wreck trains, ballast cleaners to 

and from work, and engines and rail 

diesel cars moving to and from shops, 

with all movements made at timetable 

speed. NS states that if a PTC-equipped 

locomotive experiences an en route 

failure, then 49 CFR 236.1029, PTC 

system use and failures, would apply. 

A copy of the petition, as well as any 

written communications concerning the 

petition, is available for review online at 

http://www.regulations.gov. 

Interested parties are invited to 

participate in these proceedings by 

submitting written views, data, or 

comments. FRA does not anticipate 

scheduling a public hearing in 

connection with these proceedings since 

the facts do not appear to warrant a 

hearing. If any interested parties desire 

an opportunity for oral comment and a 

public hearing, they should notify FRA, 

in writing, before the end of the 

comment period and specify the basis 

for their request. 

All communications concerning these 

proceedings should identify the 

appropriate docket number and may be 

submitted by any of the following 

methods: 

• Website: http://

www.regulations.gov. Follow the online 

instructions for submitting comments. 

• Fax: 202–493–2251. 

• Mail: Docket Operations Facility, 

U.S. Department of Transportation 

(DOT), 1200 New Jersey Ave. SE, W12– 

140, Washington, DC 20590. 

• Hand Delivery: 1200 New Jersey 

Ave. SE, Room W12–140, Washington, 

DC 20590, between 9 a.m. and 5 p.m., 

Monday through Friday, except Federal 

Holidays. 

Communications received by April 8, 

2021 will be considered by FRA before 

final action is taken. Comments received 

after that date will be considered if 

practicable. 

Anyone can search the electronic 

form of any written communications 

and comments received into any of our 

dockets by the name of the individual 

submitting the comment (or signing the 

document, if submitted on behalf of an 

association, business, labor union, etc.). 

Under 5 U.S.C. 553(c), DOT solicits 

comments from the public to better 

inform its processes. DOT posts these 

comments, without edit, including any 

personal information the commenter 

provides, to www.regulations.gov, as 

described in the system of records 

notice (DOT/ALL–14 FDMS), which can 

be reviewed at https://

www.transportation.gov/privacy. See 

also http://www.regulations.gov/ 

#!privacyNotice for the privacy notice of 

regulations.gov. 

Issued in Washington, DC. 

John Karl Alexy, 

Associate Administrator for Railroad Safety, 

Chief Safety Officer. 

[FR Doc. 2021–03488 Filed 2–19–21; 8:45 am] 

BILLING CODE 4910–06–P 

DEPARTMENT OF THE TREASURY 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request; Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: Departmental Offices, U.S. 

Department of the Treasury. 

ACTION: Notice. 

SUMMARY: The Department of the 

Treasury, as part of its continuing effort 

to reduce paperwork and respondent 

burden, invites the general public and 

other federal agencies to comment on 

the proposed information collection 

listed below, in accordance with the 

Paperwork Reduction Act of 1995. 

DATES: Written comments must be 

received on or before April 23, 2021. 

ADDRESSES: Send comments regarding 

the burden estimate, or any other aspect 

of the information collection, including 

suggestions for reducing the burden, to 

Treasury PRA Clearance Officer, 1750 

Pennsylvania Ave. NW, Suite 8142, 

Washington, DC 20220, or email at 

PRA@treasury.gov. 

FOR FURTHER INFORMATION CONTACT: 

Copies of the submissions may be 

obtained from Molly Stasko by emailing 

PRA@treasury.gov, calling (202) 622– 

8922, or viewing the entire information 

collection request at www.reginfo.gov. 

SUPPLEMENTARY INFORMATION:

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

OMB Control Number: 1505–NEW. 

Type of Review: New collection. 

Description: A modern, streamlined 

and responsive customer experience 

means: Raising government-wide 

customer experience to the average of 

the private sector service industry; 

developing indicators for high-impact 

Federal programs to monitor progress 

towards excellent customer experience 

and mature digital services; and 

providing the structure (including 

increasing transparency) and resources 

to ensure customer experience is a focal 

point for Department leadership. To 

support this, OMB Circular A–11 

Section 280 established governmentwide standards for mature customer 

experience organizations in government 

and measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. The Department will limit its 

inquiries to data collections that solicit 

strictly voluntary opinions or responses. 

Steps will be taken to ensure anonymity 

of respondents in each activity covered 

by this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

The Department will collect this 

information by electronic means when 

possible, as well as by mail, fax, 

telephone, technical discussions, and 

in-person interviews. The Department 

may also utilize observational 

techniques to collect this information. 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 


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Federal Register / Vol. 86, No. 33 / Monday, February 22, 2021 / Notices 10619 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

Estimated Number of Respondents: 

712,000. 

Average Number of Responses per 

Activity: 1 response per respondent per 

activity. 

Estimated Number of Responses: 

712,000. 

Estimated Time per Response: Varied, 

dependent upon the data collection 

method used. The possible response 

time to complete a questionnaire or 

survey may be 3 minutes or up to 2 

hours to participate in an interview. 

Estimated Total Annual Burden 

Hours: 190,750. 

Request For Comments: Comments 

submitted in response to this notice will 

be summarized and included in the 

request for Office of Management and 

Budget approval. All comments will 

become a matter of public record. 

Comments are invited on: (a) Whether 

the collection of information is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of technology; and (e) estimates of 

capital or start-up costs and costs of 

operation, maintenance, and purchase 

of services required to provide 

information. 

Authority: 44 U.S.C. 3501 et seq. 

Dated: February 16, 2021. 

Molly Stasko, 

Treasury PRA Clearance Officer. 

[FR Doc. 2021–03458 Filed 2–19–21; 8:45 am] 

BILLING CODE 4810–AK–P 


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