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Tribal Resource 

Guide

Department of Homeland Security
Last Updated June 2013

Homeland security begins with hometown security. As part of its commitment to hometown security, 

the Department of Homeland Security (DHS) has worked to get tools, information, and resources out of 

Washington, D.C. and into the hands of our federal, state, local, tribal and territorial partners. 

Tribal Nations are critical partners in our homeland security efforts, and DHS’s Office of 

Intergovernmental Affairs (IGA) promotes an integrated national approach to homeland security by 

coordinating and advancing federal interaction with state, local, tribal, and territorial (SLTT) 

governments. IGA is responsible for opening the homeland security dialogue with executive-level 

partners at the SLTT levels, along with the national associations that represent them. 

DHS’s Office of Intergovernmental Affairs developed this guide to highlight some of the DHS resources 

available to Tribal Nations to keep our nations safe and secure. This document summarizes and 

provides links to training, publications, guidance, alerts, newsletters, programs, and services available to 

Tribal Nations from across the department. This document is not exhaustive and will be maintained as a 

living document. The resource guide is organized by component and resource type and serves as a 

starting point for locating DHS resources for Tribal leaders and their staff. A comprehensive index is 

available to facilitate locating resources.

IGA is committed to working with our Departmental and interagency partners to provide the assistance

and support Tribal Nations require. 
Last Updated June 2013

Table of Contents

Customs and Border Protection (CBP)......................................................................................................... 1

CBP INFO Center Self Service Q&A Database ........................................................................................... 1 

National Gang Intelligence Center (NGIC) ................................................................................................ 1 

CBP Border Community Liaison (BCL) Program ....................................................................................... 1 

CBP Information Center............................................................................................................................ 2 

CBP State, Local & Tribal Liaison (SLT) ..................................................................................................... 2 

CBP Tip Line .............................................................................................................................................. 2 

Civil Rights and Civil Liberties (CRCL)........................................................................................................... 3

Civil Rights Requirements in Federally Assisted Programs ...................................................................... 3 

Community Roundtables .......................................................................................................................... 3 

CRCL Impact Assessments......................................................................................................................... 4 

CRCL Newsletter........................................................................................................................................ 4 

CRCL Facebook Page ................................................................................................................................ 4 

Equal Employment Opportunity (EEO) Reports........................................................................................ 4 

E-Verify and Unfair Labor Practices Training ............................................................................................ 4 

Forced Labor Resources ........................................................................................................................... 5 

How to File and Submit a Complaint ........................................................................................................ 5 

Human Rights and Vulnerable Populations ............................................................................................. 5 

Human Rights Violators and War Crimes Unit ......................................................................................... 5 

Privacy, Civil Rights and Civil Liberties Fusion Center Training Program ................................................. 5 

Quarterly NGO Civil Rights/Civil Liberties Committee Meetings.............................................................. 6 

Office for Civil Rights and Civil Liberties (CRCL) Quarterly and Annual Reports to Congress .................. 6 

Office of Cybersecurity and Communications (CS&C) ................................................................................ 7 

Multi-State Information Sharing and Analysis Center (MS-ISAC) ............................................................ 7 

Critical Infrastructure Partnership Advisory Council (CIPAC).................................................................... 7 

Information Technology-Government Coordinating Council (IT-GCC) .................................................... 7 

Cyber Security Evaluation Tool (CSET) ..................................................................................................... 8 

Cybersecurity Assessment and Risk Management Approach (CARMA) .................................................. 8 

Software Assurance Forum ...................................................................................................................... 8 

“Build Security In” BSI .............................................................................................................................. 8 
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CyberStorm Exercise Series ...................................................................................................................... 8 

National Cybersecurity Communications Integration Center (NCCIC) ..................................................... 8 

United States Computer Emergency Readiness Team (US-CERT) ............................................................ 9 

National Cyber Alert System (NCAS) ........................................................................................................ 9 

Industrial Control Systems Cyber Emergency Response Team (ICS-CERT)............................................... 9 

National Cyber Security Awareness Month and Stop.Think.Connect Campaign ..................................... 9 

Government Forum of Incident Response and Security (GFIRST) ......................................................... 10

Domestic Nuclear Detection Office (DNDO).............................................................................................. 11

Radiological /Nuclear Detection and Adjudication Capability Development Framework (CDF) ........... 11

National Incident Management System (NIMS) Preventive Radioactive/Nuclear Detection Resource 

(PRND) Type Definitions ........................................................................................................................ 11

Training ................................................................................................................................................... 11

Exercises.................................................................................................................................................. 12

Joint Analysis Center (JAC) ..................................................................................................................... 12

Federal Emergency Management Agency (FEMA) ................................................................................... 13

Community Emergency Response Team (CERT)..................................................................................... 13

DisasterAssistance.gov............................................................................................................................ 13

Emergency Management Institute Programs (EMI) ............................................................................... 13

Flood Map Assistance Center (FMAC) .................................................................................................... 13

Private Sector E-alert ............................................................................................................................. 14

Incident Command System (ICS)............................................................................................................. 14

Map Modernization Management Support (MMMS) ........................................................................... 14

National Flood Insurance Program (NFIP) .............................................................................................. 15

National Incident Management System (NIMS) .................................................................................... 15

National Response Framework (NRF) .................................................................................................... 15

National Training and Education Division (NTED) ................................................................................... 15

Ready Indian Country ............................................................................................................................. 16

Emergency Lodging Assistance Program ................................................................................................ 16

Voluntary Private Sector Preparedness Accreditation and Certification Program (PS-Prep)................. 16

Tornado Safety Initiative ........................................................................................................................ 16

U.S. Fire Administration’s National Fire Academy (NFA) Training Programs ......................................... 17

U.S. Fire Administration Publications ..................................................................................................... 17
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National Continuity Programs (NCP)....................................................................................................... 17

Federal Law Enforcement Training Centers (FLETC) ................................................................................. 18

Leadership and International Capacity Building Division / Leadership Institute Branch ....................... 18

Office of State, Local, Rural, Tribal and Territorial Training (SLRTT) ...................................................... 18

Office of Intelligence and Analysis (I&A) .................................................................................................. 20

Alternative Analysis Workshop ............................................................................................................. 20

Basic Intelligence and Threat Analysis Course ....................................................................................... 20

Clearance Nominations .......................................................................................................................... 20

Critical Thinking and Analytic Methods Course ...................................................................................... 20

Homeland Secure Data Network (HSDN) ............................................................................................... 20

IC Tradecraft Standards for Analysts Workshop .................................................................................... 21

Managing Analysis Workshop................................................................................................................. 21

Mid-Level Intelligence and Threat Analysis Course ................................................................................ 21

Open Source Practitioners Course (OSINT)............................................................................................. 21

Principles of Intelligence Writing and Briefing ....................................................................................... 21

Regional Analytic Advisor Plan (RAAP).................................................................................................... 22

State and Major Urban Area Fusion Centers ......................................................................................... 22

Vulnerabilities and Threat Risk Assessment (VTRA) Course ................................................................... 22

Immigration and Customs Enforcement (ICE) .......................................................................................... 23

Office of State, Local and Tribal Coordination (OSLTC)........................................................................... 23

Blue Campaign to Combat Human Trafficking........................................................................................ 23

If You Have the Right to Work, Don’t Let Anyone Take it Away Poster ................................................. 24

Law Enforcement Information Sharing Services (ICE Pattern Analysis and Information Collection 

System).................................................................................................................................................... 24

Law Enforcement Support Center (LESC) ............................................................................................... 24

Resources for Victims of Human Trafficking and Other Crimes ............................................................. 25

Victim Assistance Program (VAP) ........................................................................................................... 25

Homeland Security Investigations (HSI) Tipline Unit .............................................................................. 25

Office of Infrastructure Protection (IP) ..................................................................................................... 26

Active Shooter Resources ...................................................................................................................... 26

Business Continuity Planning Suite......................................................................................................... 26
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Critical Infrastructure and Key Resource (CIKR) Asset Protection Technical Assistance Program 

(CAPTAP) ................................................................................................................................................ 26

Critical Infrastructure Toolkit ................................................................................................................ 27

Dams Sector Crisis Management Handbook........................................................................................... 27 

Emergency Services Self-Assessment Tool (ESSAT) ............................................................................... 27

Food and Agriculture Sector Criticality Assessment Tool (FASCAT) ....................................................... 28

Guide to Critical Infrastructure and Key Resources (CIKR) Protection at the State, Regional, Local, 

Tribal, & Territorial Level ....................................................................................................................... 28

Homeland Security Information Network-Critical Sectors (HSIN-CS) .................................................... 28

Infrastructure Protection Program ......................................................................................................... 28

Infrastructure Protection Sector-Specific Table Top Exercise Program (SSTEP) for the Commercial 

Facilities Retail/Lodging Subsectors and Sports Leagues/Public Assembly Subsectors ......................... 29

IS-906 Workplace Security Awareness.................................................................................................... 29

IS-907 - Active Shooter: What You Can Do ............................................................................................. 29

IS-921 Implementing Critical Infrastructure Protection Programs......................................................... 30

Improvised Explosive Device (IED) Counterterrorism Workshop .......................................................... 30

Protective Measures Course .................................................................................................................. 30

Surveillance Detection Course for Law Enforcement and Security Professionals ................................. 30

Improvised Explosive Device (IED) Awareness/Bomb Threat Management Workshop ........................ 31

Improvised Explosive Device (IED) Search Procedures Workshop ........................................................ 31

National Capabilities Analysis Database (NCAD) .................................................................................... 31

Multi-Jurisdiction Improvised Explosive Device Security Planning (MJIEDSP) ....................................... 31

Bomb-making Materials Awareness Program (BMAP) .......................................................................... 31

Technical Resource for Incident Prevention (TRIPwire) ......................................................................... 31

Protective Security Advisor (PSA) Program ............................................................................................ 32

Enhanced Critical Infrastructure Protection Program (ECIP) Security Survey ....................................... 32

Regional Resiliency Assessment Program (RRAP) .................................................................................. 33

Regional Resiliency Assessment Program (RRAP) Discussion Based Exercises ...................................... 33

Risk Self-Assessment Tool for Stadiums and Arenas, Performing Art Centers, Lodging, Convention 

Centers, Racetracks, and Theme Parks................................................................................................... 33

State and Local Implementation Snapshot ............................................................................................ 33

Suspicious Activity Reporting for Critical Infrastructure Tool................................................................. 34

The Evolving Threat: What You Can Do ................................................................................................. 34
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Webinar: The Ready Responder Program for the Emergency Services Sector....................................... 34

Office of Emergency Communications (OEC) ........................................................................................... 35

 SAFECOM Sector...................................................................................................................................... 35

Statewide Communication Interoperability Plans (SCIPs) ..................................................................... 35

Interoperable Communications Technical Assistance Program (ICTAP) ................................................ 35

The Government Emergency Telecommunications Service (GETS) ....................................................... 36

Wireless Priority Service (WPS) .............................................................................................................. 36

Telecommunications Service Priority (TSP) ............................................................................................ 36

Regional Coordination Program ............................................................................................................. 36

Southwest Border Communications Working Group (SWBCWG) ......................................................... 37

Office of Health Affairs (OHA) ................................................................................................................... 38

Guidance for Protecting Responders’ Health During the First Week Following A Wide-Area Aerosol 

Anthrax Attack ........................................................................................................................................ 38

National Biosurveillance Integration Center (NBIC) Strategic Plan ........................................................ 38

Planning for 2009 H1N1 Influenza: A Preparedness Guide for Small Business ..................................... 38

Privacy Office ............................................................................................................................................. 39

DHS Privacy Policy Guidance .................................................................................................................. 39

Privacy Impact Assessments (PIAs) ........................................................................................................ 39

System of Records Notices (SORNs) ....................................................................................................... 39

Privacy Office Reports to Congress ........................................................................................................ 39

Freedom of Information Act (FOIA) ....................................................................................................... 39

FOIA Reports .......................................................................................................................................... 40

Science and Technology Directorate (S&T) .............................................................................................. 41

FirstResponder.gov ................................................................................................................................ 41

First Responder Communities of Practice .............................................................................................. 41

Centers of Excellence (COE) ................................................................................................................... 41

Transportation Security Administration (TSA) ......................................................................................... 42

Airspace Waivers ................................................................................................................................... 42

Counterterrorism Guides ....................................................................................................................... 42

DVD-based training programs ................................................................................................................ 43

First Observer Program........................................................................................................................... 43

Freight Rail Security Awareness Brochure ............................................................................................. 43
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General Aviation (GA) Secure Hotline .................................................................................................... 44

General Aviation Security Guidelines ..................................................................................................... 44

Highway Government and Sector Coordinating Council ....................................................................... 44

HMC Brochures....................................................................................................................................... 44

HMC I-Step Program .............................................................................................................................. 44

IED Recognition and Detection for Railroad Industry Employees Training CD ...................................... 44

Law Enforcement Officers Flying Armed (LEOFA)/ National Law Enforcement Telecommunications 

System (NLETS) Program ........................................................................................................................ 45

Recommended GA Security Action Items .............................................................................................. 45

TSA Pipeline Security Guidelines and Pipeline Smart Security Practice Observations .......................... 45

TSA Website/ Highway & Motor Carrier E-mail .................................................................................... 45

TSA Security Clearance .......................................................................................................................... 46

United States Coast Guard (USCG) ........................................................................................................... 47

America’s Waterways Watch ................................................................................................................. 47

U.S. Coast Guard Maritime Information eXchange (“CGMIX”) .............................................................. 47

U.S. Coast Guard Navigation Center ...................................................................................................... 47

Additional Resources ................................................................................................................................. 48

Department Wide Resources ................................................................................................................. 48

Environmental Justice Program.......................................................................................................... 48

Homeland Security Information Network (HSIN) ............................................................................... 48

The DHS Veterans Employment Program Directive 3011................................................................... 48

Office of Biometric Identity Management (OBIM) ............................................................................. 49

DHS Grants ............................................................................................................................................. 50

Assistance to Firefighter Grants (AFG) ............................................................................................... 50

Community Assistance Program, State Support Services Element (CAP-SSSE) ................................ 50

Community Disaster Loan Program.................................................................................................... 50 

Emergency Management Performance Grant (EMPG) ...................................................................... 50

Fire Management Assistance Grant Program ................................................................................... 51

Fire Prevention and Safety Grants (FP&S) .......................................................................................... 51

Flood Mitigation Assistance Program ............................................................................................... 51

Hazard Mitigation Grant Program (HMGP)......................................................................................... 51

Homeland Security Grant Program (HSGP) ....................................................................................... 51
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Pre -Disaster Mitigation Program (PDM)............................................................................................ 52

Public Assistance Grant Program (PA)................................................................................................ 52

Reimbursement for Firefighting on Federal Property ........................................................................ 52

Staffing For Adequate Fire & Emergency Response Grants (SAFER) ................................................ 52

Tribal Homeland Security Grant Program (THSGP) ............................................................................ 53

Private Sector and Community Engagement ......................................................................................... 54

FEMA Industry Liaison Program.......................................................................................................... 54

FEMA Small Business Industry Liaison Program ................................................................................. 54

Office of Small and Disadvantaged Business Utilization (OSDBU)...................................................... 54

Research and Product Development ..................................................................................................... 55

CBP Laboratories and Scientific Services............................................................................................ 55

Defense Technology Experimental Research (DETER)........................................................................ 55

DHS Small Business Innovation Research (SBIR) Program.................................................................. 55

DHS Technology Transfer Program..................................................................................................... 55

Homeland Open Security Technologies.............................................................................................. 55

Mass Transit Security Technology Testing.......................................................................................... 56

Minority Serving Institutions (MSIs) Programs................................................................................... 56

National Urban Security Technology Laboratory ............................................................................... 56

Appendix A ................................................................................................................................................ 57

Department of Homeland Security Contacts ..................................................................................... 57
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U.S. Customs and Border Protection (CBP)

U.S. Customs and Border Protection (CBP) is one of the Department of Homeland Security’s largest and 

most complex components, with a priority mission of keeping terrorists, criminals and their weapons 

out of the United States. CBP also has responsibility for securing and facilitating trade and travel while 

enforcing hundreds of U.S. regulations, including immigration and drug laws. For more information, visit 

www.cbp.gov. 

CBP INFO Center Self Service Q&A Database

The CBP INFO Center Self Service Q&A Database is a searchable database with over 750 answers to 

commonly (and not so commonly) asked questions about CBP programs, requirements, and procedures. 

If visitors to the site are unable to find an answer to their question, they may submit an inquiry for 

personal assistance, an anonymous complaint, compliment, comment or one that requires a response. 

To use the searchable database, please visit https://help.cbp.gov/app/home, or call the CBP INFO 

Center at (877) CBP-5511 or (202) 325-8000.

National Gang Intelligence Center (NGIC)

The NGIC is a multi-agency effort that integrates the gang intelligence assets of federal, state, and local 

law enforcement entities to serve as a centralized intelligence resource for gang information and 

analytical support. 

The mission of the NGIC is to support law enforcement agencies through timely and accurate 

information sharing and strategic/tactical analysis of federal, state, and local law enforcement 

intelligence focusing on the growth, migration, criminal activity, and association of gangs that pose a 

significant threat to communities throughout the United States. 

The NGIC concentrates on gangs operating on a national level that demonstrate criminal connectivity 

between sets and common identifiers and goals. Because many violent gangs do not operate on a 

national level, the NGIC will also focus on regional-level gangs. The NGIC produces intelligence 

assessments, intelligence bulletins, joint agency intelligence products, and other non-standard 

intelligence products for our customers. For more information, please contact the NGIC, (703) 414-8600.

Report any suspicious activity to 1-800-BE-ALERT. 

CBP Border Community Liaison (BCL) Program 

Border Community Liaisons focus on outreach to community stakeholders and provide fact-based 

information regarding the CBP mission, functions, authorities, and responsibilities.

BCLs nationwide can be accessed through the CBP State, Local, Tribal Liaison Office at 202-325-0775 or 

by emailing CBP-STATE-LOCAL-TRIBAL-LIAISON@cbp.dhs.gov. 
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CBP Information Center 

The information center provides general information about CBP requirements and procedures, as well 

as handling the intake for complaints related to CBP interactions. The CBP INFO Center also maintains an 

on-line database of Q&A’s covering all aspects of customs and immigration operations. 

The CBP INFO Center can be reached at (877) CBP-5511 or 202-325-8000 or via the CBP.GOV website at 

https://help.cbp.gov/app/home.

CBP State, Local and Tribal Liaison (SLT) 

As a component of the CBP Commissioner’s Office, the State, Local and Tribal Liaison (SLT) strives to 

build and maintain effective relationships with state, local and tribal governments through regular, 

transparent and proactive communication. 

Governmental questions regarding issues and policy pertaining to border security, trade, and facilitation 

can be referred to the SLT at 202-325-0775 or by emailing CBP-STATE-LOCAL-TRIBALLIAISON@cbp.dhs.gov.

CBP Tip Line

Suspicious activity regarding international travel and trade can be reported to CBP at 1-800-BE-ALERT.
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Office for Civil Rights and Civil Liberties (CRCL)

The Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL) supports the 

Department's mission to secure the nation while preserving individual liberty, fairness, and equality 

under the law. CRCL integrates civil rights and civil liberties into all of the Department activities by:

• Promoting respect for civil rights and civil liberties in policy creation and implementation by 

advising Department leadership and personnel, and state and local partners.

• Communicating with individuals and communities whose civil rights and civil liberties may be 

affected by Department activities, informing them about policies and avenues of redress, and 

promoting appropriate attention within the Department to their experiences and concerns.

• Investigating and resolving civil rights and civil liberties complaints filed by the public regarding 

Department policies or activities, or actions taken by Department personnel.

• Leading the Department's equal employment opportunity programs and promoting workforce 

diversity and merit system principles.

For more information on CRCL, visit the website at http://www.dhs.gov/office-civil-rights-and-civilliberties. 

Civil Rights Requirements in Federally Assisted Programs

CRCL provides resources, guidance, and technical assistance to recipients of DHS financial assistance on 

complying with Title VI of the Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 

1973, and related statutes. Information for recipients on meeting their nondiscrimination requirements

under Title VI is available on CRCL’s website, http://www.dhs.gov/title-vi-overview-recipients-dhsfinancial-assistance. For more information on Section 504 of the Rehabilitation Act of 1973, visit 

http://www.dol.gov/oasam/regs/statutes/sec504.htm. 

CRCL also provides guidance to help those who carry out Department-supported activities to understand 

and implement their obligations under Title VI to provide meaningful access for people with limited 

English proficiency (LEP). For more information, visit http://www.dhs.gov/guidance-published-helpdepartment-supported-organizations-provide-meaningful-access-people-limited, or contact 

crcl@dhs.gov. 

Community Roundtables

CRCL leads or plays a significant role in regular roundtable meetings across the country in more than 14 

cities. These roundtables bring together diverse communities with government representatives to 

discuss civil rights and civil liberties concerns ranging from immigration and border issues to travel and 

aviation security. CRCL also conducts roundtables with young leaders of diverse communities. For more 

information please contact Community Engagement@dhs.gov. 
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CRCL Impact Assessments

CRCL uses impact assessments to review Department programs, policies, and activities to determine 

whether these initiatives have an impact on the civil rights and civil liberties of those affected by the 

initiative. For more information about CRCL Impact Assessments, please visit http://www.dhs.gov/civilrights-civil-liberties-impact-assessments. 

CRCL Newsletter

CRCL distributes a monthly newsletter to inform its stakeholders and the public about CRCL news and 

activities, including ongoing and upcoming projects; how to file complaints; and opportunities to offer 

comments and feedback.

Newsletters are distributed via an email list to thousands of NGOs, community members, and 

government partners, and made available to community groups for redistribution. For more 

information, visit http://www.dhs.gov/office-civil-rights-and-civil-liberties-newsletter, or contact 

CRCLOutreach@dhs.gov. 

CRCL Facebook Page

CRCL created a Facebook page to enhance its regular contact with community stakeholders. This 

outreach tool allows the office to inform a wider audience about the CRCL mission, incorporating civil 

rights and civil liberties protections into all DHS programs and activities. For more information, visit 

http://www.facebook.com/CivilRightsAndCivilLiberties. 

Equal Employment Opportunity (EEO) Reports

CRCL’s EEO and Diversity Division prepares and submits a variety of reports relating to the Department's 

EEO activities. For more information, visit http://www.dhs.gov/eeo-and-diversity-reports-and-resources.

E-Verify and Unfair Labor Practices Training

CRCL provides training on worker rights and the responsibilities imposed upon the private sector when 

using E-Verify and verifying employment eligibility. Training includes best practices, examples of 

unlawful practices against workers, remedies for workers, and instructions for how to prepare a human 

resources department. The training assists employer understanding of how to use E-Verify in a 

responsible manner without violating prohibitions against discrimination. 

In collaboration with U.S. Citizenship and Immigration Services, CRCL has created two videos, 

Understanding E-Verify: Employer Responsibilities and Worker Rights and Know Your Rights: Employee 

Rights and Responsibilities, to ensure employers and employees are knowledgeable about their rights 

and responsibilities. To view the videos, please visit www.dhs.gov/E-Verify or 

www.youtube.com/ushomelandsecurity. For more information, contact CRCL at crcltraining@dhs.gov, 

or call 1-866-644-8360.
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Forced Labor Resources

The ICE Office of International Affairs investigates allegations of forced labor in violation of the Tariff Act 

of 1930 (19 U.S.C. § 1307). To request more information or a copy of the A Forced Child Labor Advisory

booklet and brochure, please contact labor.iceforced@dhs.gov. 

If contacting ICE to report instances of imported goods mined, produced, or manufactured by forced 

labor, please provide as much detailed information and supporting documentation as possible, including 

the following: a full statement of the reasons for the belief that the product was produced by forced 

labor and that it may be or has been imported into the United States; a detailed description of the 

product; and all pertinent facts known regarding the production of the product abroad. 

For the location of ICE foreign offices, please visit the ICE web site at http://www.ice.gov, click About Us, 

click International Affairs and select your country. ICE maintains a 24/7 hotline at (866) DHS-2-ICE.

How to File and Submit a Complaint

Under 6 U.S.C. § 345 and 42 U.S.C. § 2000ee-1, CRCL reviews and assesses information concerning 

abuses of civil rights, civil liberties, and profiling on the basis of race, ethnicity, or religion, by employees 

and officials of the Department of Homeland Security. Complaints are accepted in languages other than 

English. For more information visit: www.dhs.gov/crcl.

Human Rights and Vulnerable Populations

CRCL is the DHS single point of contact for international human rights treaty reporting and coordination. 

In coordinating treaty reporting for the Department, CRCL works across DHS and with other federal 

agencies and departments. At DHS, CRCL also ensures that U.S. human rights obligations are considered 

in Department policies and programs. For more information please contact 

HumanRightsOfficer@dhs.gov.

Human Rights Violators and War Crimes Unit 

The Human Rights Violators and War Crimes Unit protects the public by targeting war criminals and 

those who violate human rights, including violators living both domestically and abroad. ICE 

investigators, intelligence analysts, and attorneys work with governmental and non-governmental 

agencies to accept tips and information from those who report suspected war criminals and human 

rights violators. Individuals seeking to report these abuses of human rights may contact the center at 

HRV.ICE@DHS.GOV. 

Privacy, Civil Rights and Civil Liberties Fusion Center Training Program

The Implementing Recommendations of the 9/11 Commission Act requires that DHS support Fusion

Centers in training on privacy, civil rights, and civil liberties. As a result, CRCL and the DHS Privacy Office 

have partnered with the DHS Office of Intelligence & Analysis State and Local Program Office and the 

DOJ Bureau of Justice Assistance to deliver this training program. 
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The program has four elements: a website Resource center found at www.it.ojp.gov/PrivacyLiberty, a 

training of Privacy/Civil Liberties Officers program, technical assistance, and an on-site training program. 

Topics covered include: civil rights and civil liberties basics and red flags (how to spot potential issues 

and incorporate safeguards into your procedures); privacy fundamentals (how to integrate your privacy 

policy and recognize and respond to a privacy incident); cultural tactics for intelligence and law 

enforcement professionals (covers frequently encountered misconceptions and stereotypes and 

addresses policies against racial or ethnic profiling); and First Amendment issues in the information 

sharing environment (covers considerations when fusion centers may encounter constitutionally 

protected activities, such as freedom of speech, demonstrations, petitions for redress, etc.). 

Fusion Centers and their liaison officer networks have the option of choosing additional topics to create 

a customized agenda. Technical assistance is also available. Duration: full-day (8 hours) but can be 

customized to shorter sessions. For more information, contact FusionCenterTraining@dhs.gov. 

Quarterly NGO Civil Rights / Civil Liberties Committee Meetings

CRCL hosts regular meetings with representatives of over 20 civil society organizations primarily working 

on matters at the intersection of immigration and civil and human rights. Assisted by extensive 

grassroots networks, committee members articulate the concerns of organizations and communities 

across the country on these issues. The CRCL Officer meets quarterly with the Committee to identify 

systemic and policy concerns relevant to CRCL. For more information, contact CRCLOutreach@dhs.gov. 

Office for Civil Rights and Civil Liberties (CRCL) Quarterly and Annual Reports to Congress 

Under 6 U.S.C. § 345 and 42 U.S.C. § 2000ee-1, CRCL is required to report quarterly and annually to 

Congress about the activities of the Office. For more information, or to view the reports, visit 

www.dhs.gov/reports-office-civil-rights-and-civil-liberties. 
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Office of Cybersecurity and Communications (CS&C)

The Office of Cybersecurity and Communications (CS&C) is responsible for enhancing the security, 

resiliency, and reliability of the Nation's cyber and communications infrastructure. CS&C actively 

engages the public and private sectors as well as international partners to prepare for, prevent, and 

respond to catastrophic incidents that could degrade or overwhelm strategic assets. 

CS&C works to prevent or minimize disruptions to our critical information infrastructure in order to 

protect the public, the economy, government services, and the overall security of the United States. It 

does this by supporting a series of continuous efforts designed to further safeguard federal government 

systems by reducing potential vulnerabilities, protecting against cyber intrusions, and anticipating future 

threats. 

Within CS&C’s Stakeholder Engagement and Cyber Infrastructure Resilience (SE/CIR) Division, the State, 

Local, Tribal, and Territorial (SLTT) Cybersecurity Engagement Program fosters the relationships that 

protect our Nation’s critical infrastructure. Governors and other appointed and elected SLTT 

government officials receive cybersecurity risk briefings and information on available resources. More 

importantly, these officials look to the program to identify cybersecurity initiatives and partnership 

opportunities with federal agencies, as well as state and local associations, that will help protect their 

citizens online. 

Partnership Opportunities:

Multi-State Information Sharing and Analysis Center (MS-ISAC)

The MS-ISAC, in partnership with DHS and the SLTT Cybersecurity Engagement Program, provides 

cybersecurity support and services to SLTT governments. Currently, DHS grant funding to the MS-ISAC 

provides cybersecurity services for the networks and systems of 22 states, seven local governments and 

one territory. For more information, contact the SLTT program at CSC_SLTT@hq.dhs.gov. 

Critical Infrastructure Partnership Advisory Council (CIPAC) 

The CIPAC is a Federal Advisory Committee Act (FACA)-exempt advisory committee established in 2008, 

at the direction of the Secretary of the Department of Homeland Security. The CIPAC is a forum 

composed of a wide cross-section of government and private sector participants including critical 

infrastructure owners and operators. The CIPAC is authorized to provide direct advice to Federal 

employees on a broad spectrum of critical infrastructure protection activities, like those addressed by 

the Cross-Sector Cyber Security Working Group. To learn more, email cipac@dhs.gov. 

Information Technology-Government Coordinating Council (IT-GCC) 

The IT-GCC brings together diverse federal, state, local and tribal interests to identify and develop 

collaborative strategies that advance IT critical infrastructure protection. The IT-GCC serves as a 

counterpart to the IT-Sector Coordinating Council (IT-SCC). 

Cyber Assessments, Evaluations, and Reviews:
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Cyber Security Evaluation Tool (CSET) 

The CSET provides a systematic and repeatable approach to assess the cybersecurity posture of 

Industrial Control System (ICS) networks. CSET is a stand-alone software tool that enables users to 

assess their network and ICS security practices against industry and government standards and it 

provides prioritized recommendations. To request a CSET CD, email cset@dhs.gov. For all other 

questions, email cssp@dhs.gov or visit www.us-cert.gov/control_systems/. 

Cybersecurity Assessment and Risk Management Approach (CARMA) 

CARMA assists public and private sector partners assess, prioritize, and manage cyber infrastructure risk 

by providing a picture of sector-wide risks for different categories of cyber critical infrastructure. For 

more information, email NCSD_CIP-CS@dhs.gov. 

Software Assurance Assistance:

Software Assurance Forum 

The Software Assurance Forum brings public and private stakeholders together to discuss ways to 

advance software assurance objectives. Through collaborative events, stakeholders raise expectations 

for product assurance with requisite levels of integrity and security, and promote security 

methodologies and tools as a normal part of business. 

“Build Security In” (BSI) 

BSI is a collaborative effort to provide tools, guidelines, and other resources that software developers, 

architects, and security practitioners can use to build security into software in every phase of 

development. For more information, visit https://buildsecurityin.us-cert.gov/swa or email 

software.assurance@dhs.gov. 

Exercises and Training:

CyberStorm Exercise Series 

The CyberStorm Exercise Series focuses on simulated cyber-specific threat scenarios intended to 

highlight critical infrastructure interdependence and further integrate federal, state, international, and 

private sector response and recovery efforts. The series helps participants assess their response and 

coordination capabilities specific to a cyber incident. Contact CEP@dhs.gov for more information. 

Operations Centers and Emergency Response and Readiness Teams:

National Cybersecurity Communications Integration Center (NCCIC)

The NCCIC provides 24-hour support for cyber and communications incidents and includes the United 

States Computer Emergency Readiness Team (US-CERT), the Industrial Control Systems Cyber 

Emergency Response Team (ICS-CERT), and the National Coordinating Center for Telecommunications 

(NCC), along with representatives from the DHS Office of Intelligence and Analysis, law enforcement, the 

intelligence community, the Department of Defense, state and local governments, and the private 

sector. 
Last Updated June 2013 Page 9 

It is the lead Federal operations center for the protection of federal civilian agencies in cyberspace, 

providing support and expertise to critical infrastructure owners and operators, working through the 

Multi State Information Sharing and Analysis Center (MS-ISAC) to provide expertise and information to 

State and Local governments, plus coordination with international partners to share information and 

collaboratively respond to incidents.

United States Computer Emergency Readiness Team (US-CERT) 

US-CERT, part of the National Cybersecurity Communications Integration Center (NCCIC), works to 

improve the Nation’s cybersecurity posture by identifying and analyzing suspicious activity, probable 

intrusions, and confirmed events, as well as responding appropriately to manage risk. US-CERT receives 

data from multiple sources including federal agencies; state, local, tribal and territorial (SLTT) 

governments; the private sector; and international partners. It uses that information to provide 

comprehensive analysis, mitigation strategies, and timely and actionable alert and warning information 

with its partners and constituents. US-CERT maintains robust intrusion detection, incident analysis, 

warning, and response capabilities. Upon request, US-CERT provides on-site incident response 

capabilities to Federal and State agencies. To report suspicious cyber activity, call US-CERT at (888) 828-

0870 or email soc@us-cert.gov. 

National Cyber Alert System (NCAS) 

US-CERT’s National Cyber Alert System delivers timely and actionable information and threat products, 

including alerts, bulletins and tips to users of all technical levels. Visit www.us-cert.gov/cas/signup.html

to subscribe. 

Industrial Control Systems Cyber Emergency Response Team (ICS-CERT) 

ICS-CERT coordinates control systems-related security incidents and information sharing through use of 

Fly-Away Teams with federal, state, and local agencies and organizations, the intelligence community, 

the private sector constituents, and international and private sector CERTs. 

ICS-CERT also operates a Malware Lab to analyze vulnerabilities and malware threats to ICS equipment. 

To report suspicious cyber activity affecting ICS, call the ICS-CERT Watch Floor at (877) 776-7585 or 

email ics-cert@dhs.gov. 

Outreach and Awareness:

National Cyber Security Awareness Month and Stop.Think.Connect Campaign

CS&C’s SE/CIR Division collaborates with its partners, including the National Cyber Security Alliance 

(NCSA) and the MS-ISAC, to support public outreach and awareness activities, including National Cyber 

Security Awareness Month and the Stop.Think.Connect. Campaign. The SLTT Cybersecurity Engagement 

Program has been essential to the continued success of this annual event, helping to secure resolutions 

from all 50 states. In partnership with MS-ISAC and CS&C’s External Affairs, the SLTT Cybersecurity 

Engagement Program works to sponsor events and activities throughout the country and disseminate 

Awareness Month key messages to state and local partners. To learn more or to book a speaker for an 

upcoming event, visit www.dhs.gov/cyber or www.dhs.gov/stopthinkconnect. 
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Government Forum of Incident Response and Security (GFIRST) 

GFIRST is a Government information-sharing effort focused on daily information exchange among 

technical operators across the defense, intelligence, law enforcement, and federal civilian agency 

communities. The annual GFIRST National Conference gathers partners and analysts to share advances 

in incident response and best practices to strengthen cybersecurity. For more information, visit www.uscert.gov/gfirst. 
Last Updated June 2013 Page 11

Domestic Nuclear Detection Office (DNDO)

The Domestic Nuclear Detection Office (DNDO) is a jointly staffed office within the Department of 

Homeland Security. DNDO is the primary entity in the U.S. government for implementing domestic 

nuclear detection efforts for a managed and coordinated response to radiological and nuclear threats, 

as well as integration of federal nuclear forensics programs. Additionally, DNDO is charged with 

coordinating the development of the global nuclear detection and reporting architecture, with partners 

from federal, state, local, and international governments and the private sector. For more information, 

see http://www.dhs.gov/about-domestic-nuclear-detection-office or contact DNDO.INFO@hq.dhs.gov. 

Radiological /Nuclear Detection and Adjudication Capability Development Framework (CDF) 

The CDF planning guidance assists state, local, and tribal jurisdictions with identifying and developing 

recommended levels of radiological and nuclear (rad/nuc) detection capability based on risk factors and 

the likelihood of encountering illicit rad/nuc material. The CDF is based on lessons learned provided by 

federal, state, and local subject matter experts. It is intended to provide strategic guidance based on 

best practices, but not to establish specific requirements. The CDF is a DNDO product modeled on the 

FEMA Target Capability List (TCL) version 3.0, and can be leveraged to support investment justifications. 

A CDF Calculator is also available to assist jurisdictions with identifying recommended levels of rad/nuc 

detection capability quickly and easily. The CDF and supporting resources are available on the PRND 

Community of Interest (COI) web portal (see below) or by contacting DNDO at DNDO.SLA@hq.dhs.gov. 

National Incident Management System (NIMS) Preventive Radioactive/Nuclear Detection 

Resource (PRND) Type Definitions 

The NIMS Resource Type Definitions were developed in 2011 with direct state and local participation to 

assist state, local, and tribal stakeholders with defining and building rad/nuc detection capability and to 

allow jurisdictions the ability to categorize and deploy resources through the Emergency Management 

Assistance Compact (EMAC) or other interstate mutual aid agreements and compacts. The PRND 

Resource Types categorize equipment, teams, and personnel consistent with other NIMS resource types 

to facilitate identification, inventory, and tracking. The PRND NIMS Resource Type Definitions and 

supporting resources can be obtained on the PRND Community of Interest (COI) web portal (see below), 

by contacting DNDO at DNDO.SLA@hq.dhs.gov or in the DNDO FY2012 HSGP Supplemental Resource at

http://www.fema.gov/sites/default/files/orig/fema_pdfs/pdf/government/grant/2012/fy12_hsgp_dndo

.pdf. 

Training 

DNDO training provides quality products and support to develop, enhance, and expand radiological and 

nuclear detection capabilities in support of the Global Nuclear Detection Architecture (GNDA). Together

with federal partners, the DNDO training program provides technical review, evaluation, and continual 

developmental improvement of the radiological and nuclear detection training curriculum to increase 

the operational detection capabilities of federal, state, local and tribal agencies to detect and interdict 

radiological and nuclear materials and/or devices. The program seeks to develop and exercise protocols 

and training standards for effective use of radiation detection equipment and the associated alarm
Last Updated June 2013 Page 12

reporting and resolution processes and to develop training curricula in support of emerging detection 

technologies and operational profiles. DNDO and its partners have completed radiological and nuclear 

detection training for over 23,000 law enforcement, first responder personnel and public officials 

through FY12.

Nuclear detection training courses are available through FEMA’s National Preparedness Directorate. 

Courses are taught by the National Domestic Preparedness Consortium member – Counter Terrorism 

Operations Support (CTOS) training organization. The CTOS Web page can be found at

http://www.ctosnnsa.org/. Courses are also available through the FEMA Federal Sponsored Course 

catalog. 

For more information on FEMA FSCC, visit their website located at 

https://www.firstrespondertraining.gov/webforms/pdfs/fed_catalog.pdf. DNDO can be contacted to 

discuss PRND training program questions, course needs, or special requests by emailing 

DNDOTRAINING@hq.dhs.gov. 

Exercises 

DNDO provides assistance in developing, designing, and conducting exercises that are compliant with 

the Homeland Security Exercise and Evaluation Program (HSEEP) methodology. The exercises provide 

valuable hands-on experience for personnel performing radiation detection missions and assist decision 

makers in integrating the PRND mission into their daily operations. Additional information about PRND 

exercises is available by contacting DNDO at DNDO.SLA@hq.dhs.gov. 

Joint Analysis Center (JAC) 

The Joint Analysis Center provides awareness of the GNDA and provides technical support to federal, 

state, local and tribal authorities. Utilizing the Joint Analysis Center Collaborative Information System 

(JACCIS), the JAC facilitates nuclear and radiological alarm adjudication from detection events and 

consolidates and shares information and databases. 

JACCIS provides a process for federal, state, tribal, territorial and local agencies to share radiological and 

nuclear detection information at the Unclassified/Official Use Only level. 

The JAC provides information integration and analysis coupled with awareness of the GNDA. This 

enables the right information to be available at the point of detection and ensures that detection events 

result in either a proper response to a threat or a quick dismissal of a non-threat. To contact the JAC, call 

866-789-8304, or e-mail DNDO.JAC2@hq.dhs.gov. For more information, visit

http://www.dhs.gov/xabout/structure/editorial_0766.shtm.
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Federal Emergency Management Agency (FEMA)

The Federal Emergency Management Agency’s (FEMA) mission is to support our citizens and first 

responders to ensure that as a Nation we work together to build, sustain, and improve our capability to 

prepare for, protect against, respond to, recover from, and mitigate all hazards. For more information, 

visit www.fema.gov. 

Community Emergency Response Team (CERT) 

CERT helps to train people to be better prepared to respond to emergency situations in their 

communities. It is a resource available to support both the public and private sectors to use to ensure its 

employees are prepared for all hazards. During emergencies, CERT members can give critical support to 

first responders, provide immediate assistance to survivors, and organize volunteers at a disaster site. 

CERT members can also help with non-emergency projects that help improve the safety of the 

community. For more information, visit www.citizencorps.gov/cert or contact cert@dhs.gov. 

DisasterAssistance.gov 

DisasterAssistance.gov is a secure, user-friendly U.S. government web portal that consolidates disaster 

assistance information in one place. If you need assistance following a presidentially declared disaster 

that has been designated for individual assistance, go to http://www.DisasterAssistance.gov to register 

online. Local resource information to help keep citizens safe during an emergency is also available. 

Currently, 17 U.S. government agencies, which sponsor almost 60 forms of assistance, contribute to the 

portal. For web site technical assistance, contact (800) 745-0243.

Emergency Management Institute Programs (EMI)

The Emergency Management Institute offers numerous programs that are designed for people who 

have emergency management responsibilities. The training is free of charge; however, individuals from 

the private sector or contractors to State, local or Tribal governments must pay their own transportation 

and lodging fees. 

EMI has an integrated training approach and encourages individuals from private sector to participate in 

our courses. EMI’s programs include, but are not limited to, the Master Trainer Program, Master 

Exercise Practitioner Program, Professional Development Series, Applied Practices Series and FEMA’s 

Higher Education Program. For more information, see http://www.training.fema.gov/Programs/ or call 

(301) 447-1286.

Flood Map Assistance Center (FMAC) 

The Flood Map Assistance Center provides information to the public about National Flood Insurance 

Program rules, regulations, and procedures. The FMAC is often the first point of contact between FEMA 

and various flood map users. 

The FMAC's goal is to provide the appropriate information to callers to help them understand the 

technical issues involved in a particular situation. In addition to taking incoming telephone calls, Map 
Last Updated June 2013 Page 14

Specialists respond to mapping-related e-mail inquiries, and also review and process Letter of Map 

Amendment (LOMA), Letter of Map Revision Based on Fill (LOMR-F), and Letter of Determination 

Review (LODR) requests. There are available resources for Engineers/Surveyors, Insurance Professionals 

and Lenders, and Floodplain Managers. For more information, call (877) FEMA-MAP (877-336-2627) or 

e-mail FEMAMapSpecialist@riskmapcds.com. 

Private Sector E-alert 

The FEMA Private Sector Division, Office of External Affairs, publishes periodic e-alerts providing timely 

information on topics of interest to private sector entities. The FEMA Private Sector Web Portal 

aggregates FEMA’s online resources for the private sector. Content includes best practices in publicprivate partnerships, weekly preparedness tips, links to training opportunities, planning and 

preparedness resources, information on how to do business with FEMA, and more. For more 

information, visit www.fema.gov/privatesector. Sign up for the alert at FEMA-Private-SectorWeb@dhs.gov. 

Incident Command System (ICS)

The ICS is a standardized, on-scene, all-hazards incident management approach that allows for the 

integration of facilities, equipment, personnel, procedures, and communications operating within a 

common organizational structure; enables a coordinated response among various jurisdictions and 

functional agencies, both public and private; and establishes common processes for planning and 

managing resources. 

ICS is flexible and can be used for incidents of any type, scope, and complexity. ICS allows its users to 

adopt an integrated organizational structure to match the complexities and demands of single or 

multiple incidents.

ICS is used by all levels of government—federal, state, tribal, and local—as well as by many 

nongovernmental organizations and the private sector. ICS is also applicable across disciplines. It is 

typically structured to facilitate activities in five major functional areas: Command, Operations, Planning, 

Logistics, and Finance/Administration. All of the functional areas may or may not be used based on the 

incident needs. Intelligence/Investigations is an optional sixth functional area that is activated on a caseby-case basis.

As a system, ICS is extremely useful; not only does it provide an organizational structure for incident 

management, but it also guides the process for planning, building, and adapting that structure. Using ICS 

for every incident or planned event helps hone and maintain skills needed for the large-scale incidents.

Map Modernization Management Support (MMMS) 

The FEMA Federal Insurance and Mitigation Administration (FIMA) distributes a guidance document

each year to assist FEMA staff and Cooperating Technical Partners (CTP) in preparing, developing, and 

managing CTP activities. This document addresses administration, funded activities, eligibility and 
Last Updated June 2013 Page 15

evaluation criteria, reporting requirements, technical capabilities, contracting requirements, standards, 

certification, funding, and cooperative agreement management for the CTP Program.

For more information on FIMA, visit http://www.fema.gov/what-mitigation/federal-insurancemitigation-administration. To read the guidance document, visit 

http://www.fema.gov/library/viewRecord.do?id=2924. 

National Flood Insurance Program (NFIP)

The National Flood Insurance Program focuses on Flood Insurance, Floodplain Management, and Flood 

Hazard Mapping. Nearly 20,000 communities across the U.S. and its territories participate in the NFIP by 

adopting and enforcing floodplain management ordinances to reduce future flood damage. In exchange, 

the NFIP makes federally-backed flood insurance available to homeowners, renters, and business 

owners in these communities. See www.floodsmart.gov for more information. Flood insurance agents 

should visit www.agents.floodsmart.gov or e-mail asktheexpert@riskmapcds.com. 

National Incident Management System (NIMS) 

The National Incident Management System provides a systematic, proactive approach to guide the 

public and private sector in coordinating and managing the response to all hazards. NIMS is a scalable 

system based upon organization and common terminology that assist departments and agencies at all 

levels of government, nongovernmental organizations, and the private sector to work seamlessly to

prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of 

cause, size, location, or complexity, in order to reduce the loss of life and property and harm to the 

environment. For more information, visit www.fema.gov/nims. Questions regarding NIMS should be 

directed to FEMA-NIMS@dhs.gov or (202) 646-3850.

National Response Framework (NRF) 

The National Response Framework is a set of guiding principles for how the Nation prevents, protects 

against, responds to, recovers from, and mitigates the effects of incidents presents the guiding 

principles that enable all response partners to prepare for and provide a unified national response to 

disasters and emergencies—from the smallest incident to the largest catastrophe. The Framework

establishes a comprehensive, national, all-hazards approach to domestic incident response. For more 

information, visit http://www.fema.gov/nrf. 

National Training and Education Division (NTED) 

National Training and Education Division (NTED) courses are delivered in the following formats: 

• Resident – Instructor-led classroom training is provided at a training facility.

• Mobile – Also referred to as non-resident, mobile training can be performed by FEMA funded 

instructors at any location.

• Web-Based – Web-based or ‘online’ training is done via the internet and is often self-paced (no 

instructor).

• Indirect – Indirect training includes training courses taught by instructors (non-FEMA or training 

partner staff) that have completed a ‘Train the Trainer’ course.
Last Updated June 2013 Page 16

For more information, visit www.training.fema.gov. Contact the program via phone at (800) 368-6498 or 

e-mail askCSID@dhs.gov. 

Ready Indian Country 

FEMA, as part of the federal government, has a nation-to-nation relationship with Alaska Native and 

Tribal governments as reflected in our Tribal Policy. FEMA works with Tribal officials to help 

communities be prepared before an emergency and recover afterward. Readiness planning is essential 

for all American Indians and Alaska Natives, and there are special considerations when families live on 

tribal lands located far from urban centers.

For ordering publications on Ready, contact FEMA-Publications-Warehouse@FEMA.gov or call 1-800-BEREADY (1-800-237-3239). Multiple copies can also be requested by downloading the Ready Publications 

Order Form (PDF) at http://www.ready.gov/sites/default/files/Ready_OrderForm_June2012.pdf, and 

mailing or faxing it to the FEMA Warehouse. For more information, visit http://www.ready.gov/make-aplan/indian-country. 

Emergency Lodging Assistance Program

The Emergency Lodging Assistance Program provides prompt lodging payments for short term stays in 

the event of a declared disaster. The program is administered by Corporate Lodging Consultants, a 

federal government contractor and the largest outsourced lodging services provider in North America. 

For more information, see http://ela.corplodging.com/programinfo.php , contact 

femahousing@corplodging.com , or call (866) 545-9865. 

Voluntary Private Sector Preparedness Accreditation and Certification Program (PS-Prep)

The purpose of PS-Prep is to enhance nationwide resilience in an all-hazards environment by 

encouraging private sector preparedness. The program provides a mechanism by which a private sector 

entity such as a company, facility, not-for-profit corporation, hospital, stadium, or university, can certify 

that it conforms to one or more preparedness standards adopted by DHS. Participation in the PS-Prep 

program is completely voluntary. 

No private sector entity will be required by DHS to comply with any standard adopted under the 

program. However, DHS encourages all private sector entities to seriously consider seeking certification 

on one or more standards that will be adopted by DHS.

Tornado Safety Initiative 

The Tornado Safety Initiative assesses building damages and identifies lessons learned after tornadoes 

occur; funds research on shelter design and construction standards; develops best practices and 

technical manuals on safe rooms and community shelters; and produces public education materials on 

tornado preparedness and response. FEMA produces technical manuals for engineers, architects, 

building officials, and prospective shelter owners on the design and construction of safe rooms and 

community shelters. For more information, visit http://www.fema.gov/plan/prevent/saferoom/index. 
Last Updated June 2013 Page 17

U.S. Fire Administration’s National Fire Academy (NFA) Training Programs 

National Fire Academy Training Programs enhance the ability of fire and emergency services and allied 

professionals to deal more effectively with fire and related emergencies. NFA offers courses in the 

following subject areas: Arson Mitigation, Emergency Medical Services, Executive Development, Fire 

Prevention: Management, Fire Prevention: Public Education, Fire Prevention: Technical, Hazardous 

Materials, Incident Management, Management Science, Planning and Information Management and 

Training Programs. NFA offers residential training at its Emmitsburg, Maryland facility and off-campus 

training throughout the United States, as well as online self-study courses free of charge. For more 

information, see http://www.usfa.dhs.gov/nfa/index.shtm or call (301) 447-1000.

U.S. Fire Administration Publications 

U.S. Fire Administration Publications encourage Americans, including private sector constituents, to 

practice fire safety and to protect themselves and their families from the dangers of fire. Order USFA 

publications online at http://www.usfa.dhs.gov/applications/publications/ Contact the U.S Fire 

Administration via email, usfa-publications@dhs.gov, or phone, (800)561-3356. 

National Continuity Programs (NCP) 

NCP provides Continuity of Operations (COOP) planning guidance, training, exercises, and assessments 

in developing capabilities for continuance of the federal government’s essential functions, and providing 

integrated continuity guidance for all State, Territorial, Tribal and Local (STTL) governments across a 

broad spectrum of emergencies. 

The Continuity of Operations program has developed a Tribal Continuity Video “Introduction to 

Continuity of Operations for Tribal Governments”, EMI/Tribal Curriculum “Continuity of Operations 

(COOP) for Tribal Governments L-552 Workshop”, Continuity Guidance Circular 1 (CGC 1), Continuity 

Guidance Circular 2 (CGC 2), and Continuity Assistance Tool (CAT). These Continuity products give Tribal 

governments a foundation for ensuring operation of essential government functions during emergency 

events. For more information, visit http://www.fema.gov/continuity-operations. 

Questions regarding Tribal Continuity of Operations should be directed to FEMASTTLContinuity@fema.dhs.gov. Tribes can register for National Continuity of Operations E-mail alerts at 

https://public.govdelivery.com/accounts/USDHSFEMA/subscriber/new?topic_id=USDHSFEMA_1010.
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Federal Law Enforcement Training Centers (FLETC)

The Federal Law Enforcement Training Centers (FLETC) serves as an interagency, accredited law 

enforcement training organization that provides consolidated law enforcement training for 91 federal 

agencies. The FLETC also provides services to state, local, rural, tribal, territorial, and international law 

enforcement agencies. The FLETC is headquartered at Glynco, GA, near the port city of Brunswick, 

halfway between Savannah, GA, and Jacksonville, FL. In addition to Glynco, the FLETC operates two 

other residential training sites in Artesia, NM, and Charleston, SC. The FLETC also operates a nonresidential in-service re-qualification and advanced training facility in Cheltenham, MD, for use by 

agencies with large concentrations of personnel in the Washington, D.C. area.

The FLETC has oversight and program management responsibilities at the International Law 

Enforcement Academies (ILEA) in Gaborone, Botswana, and Bangkok, Thailand. The FLETC also supports 

training at other ILEAs in Hungary and El Salvador.

Leadership and International Capacity Building Division / Leadership Institute Branch 

The Leadership and International Capacity Building Division / Leadership Institute Branch at the FLETC

delivers its training programs “seminar style” in facilities that are dedicated to and fashioned for law 

enforcement leaders. Classes are conducted in a conference facility that includes two classrooms, six 

breakout rooms, a relaxing lounge area and a business center complete with internet access, printers, 

copiers and facsimile services. 

Our staff is committed to providing students not only with training that meets their leadership needs, 

but also with the support and service that recognizes and respects their leadership role. State, local, 

rural, tribal and territorial agencies are welcome to register. 

Contact Information 

Leadership Institute Branch

Leadership and International Capacity Building Division 

Federal Law Enforcement Training Centers 

1131 Chapel Crossing Road

Building 397

Glynco, GA 31524

Telephone: (912) 267-2153

Fax: (912) 267-2745

Email: FLETC-LeadershipInstituteBranch@fletc.dhs.gov 

Office of State, Local, Rural, Tribal and Territorial Training (SLRTT) 

The SLRTT at the FLETC provides tuition-free and low cost training to state, local, rural, tribal and 

territorial law enforcement agencies throughout the United States. These law enforcement training 

programs and courses of instruction are conducted across the country and are typically hosted by a 

Peace Officer Standards and Training (POST) Academy, or by a state, local, rural, tribal or territorial law 

enforcement agency and are based on their advanced training needs. 
Last Updated June 2013 Page 19

Additionally, this low cost or tuition-free law enforcement training is often offered at one of the FLETC’s 

four training delivery points located in Glynco (Brunswick), GA; Artesia, NM; Charleston, SC; and 

Cheltenham, MD. The FLETC also conducts the Rural Police Officers Training Program for the Bureau of 

Indian Affairs to meet their basic law enforcement training needs.

The introductory and advanced training programs that the SLRTT delivers are developed with the advice, 

assistance and support of federal, state, local, rural, tribal, and territorial law enforcement agencies. 

Training is continuously updated to ensure accuracy and relevance to today’s issues.

Contact Information

Office of State, Local, Rural, Tribal and Territorial Training

Federal Law Enforcement Training Centers 

1131 Chapel Crossing Rd., Bldg. 2200

Glynco, GA 31524

Email: stateandlocaltraining@dhs.gov

Phone: (800) 743-5382 (912) 267-2345
Last Updated June 2013 Page 20

Office of Intelligence and Analysis (I&A)

I&A’s Intelligence Training Branch (ITB) designs, develops, assesses, and delivers intelligence training 

through a diverse set of training, education, and professional development programs for the 

Department of Homeland Security’s (DHS) Intelligence Enterprise (IE) workforce and its federal, state, 

local, tribal, and territorial (SLTT), and private sector (PS) partners throughout the United States. I&A’s 

tradecraft workshops provide specific guidance and practice in applying Intelligence Community (IC) 

analytic standards for improving the quality of intelligence products, as well as critical thinking and 

presentation skills. DHS Training Sponsorships are available to Tribal officials with an interest in 

homeland security. To obtain the latest I&A training catalog, contact IA-Registrar@hq.dhs.gov or call 

(202) 282-8866. For information about the analytic tradecraft workshops, contact 

IA_TradecraftWorkshops@hq.dhs.gov. 

Alternative Analysis Workshop 

This analytic tradecraft workshop focuses on several simple techniques that explore alternative 

explanations or hypotheses to help analysts avoid mindsets or frames of reference about a problem that 

can blind them to other possibilities. 

Basic Intelligence and Threat Analysis Course 

This ITB in-resident course provides students with the foundational knowledge of DHS analytical 

missions, processes, and procedures. The course modules include Critical Thinking and Analytic 

Methods; Principles of Intelligence Writing and Briefing; and Vulnerability, Threat, and Risk Assessment. 

Throughout the course, students apply their newly acquired knowledge in numerous homeland security 

practical exercises. Student knowledge is assessed through graded written products, briefings, quizzes, 

and examinations. 

Clearance Nominations 

Clearance nominations are available to tribal officials with a bona fide need to access classified 

information in the course of their official duties. These Tribal officials must be engaged with their fusion 

center and be committed to information sharing. To request clearance information contact the DHS 

representative at the fusion center located in the Tribe’s state. 

Critical Thinking and Analytic Methods Course

This entry level mobile training and distance learning course, provided by ITB for DHS analysts, provides 

foundational knowledge in critical thinking and analytic methodologies. Throughout the course, 

students apply critical thinking knowledge and analytical methodologies via a homeland security-based 

exercise. Student knowledge is assessed through written products and briefings.

Homeland Secure Data Network (HSDN) 

HSDN is a classified, wide-area network that allows the federal government to move information and

intelligence to state, local, tribal, and territorial (SLTT) partners at the Secret level. To obtain access to 

HSDN, a Tribal representative must be engaged with their fusion center that has a DHS Intelligence 

Officer embedded and have a Secret level clearance. For additional information on the availability of 
Last Updated June 2013 Page 21

HSDN please contact the DHS Intelligence Officer embedded in the fusion center located in the Tribe’s 

state.

IC Tradecraft Standards for Analysts Workshop 

This analytic tradecraft workshop, designed specifically for managers, focuses on effective writing of I&A 

intelligence products using the analytic standards established by the Office of the Director of National 

Intelligence’s IC Directive 203, Analytic Standards. Analysts learn the eight standards of analytic 

tradecraft and practice applying them through a series of hands-on exercises. 

Managing Analysis Workshop

This analytic tradecraft workshop, designed specifically for managers, focuses on improving analytic 

tradecraft through a deeper understanding and application of the analytic standards. Managers explore 

best practices for fostering quality analytic production in their units.

Mid-Level Intelligence and Threat Analysis Course

This ITB in-resident course provides experienced DHS intelligence professionals the opportunity to 

expand and enhance knowledge and skills critical to their performance and to the success of the 

Intelligence Enterprise (IE). The course is designed to ensure maximum student involvement. With intradepartmental participation, there is ample opportunity for students to participate in instruction, tabletop exercises, site visits, and to share individual experiences and practices from their home 

components/organizations. 

This curriculum is aligned with DHS core performance competencies and with the following tradecraft 

and core competencies from the IC Analytic Framework: analysis, community fundamentals, 

engagement and integration, critical thinking, leadership, and communication. Students are evaluated 

through a written test, practical exercises, instructor evaluation, and peer evaluations.

Open Source Practitioners Course (OSINT)

This ITB entry level mobile training and distance learning course is designed for DHS IE, federal, state, 

local, tribal, and territorial intelligence/law enforcement professionals and first preventer/first 

responder personnel. 

This course enables students to define the Open Source landscape, conduct open source research, 

assess the utility of open source tools, and utilize various consolidated research resources. Students are 

evaluated through practical exercises and instructor evaluation.

Principles of Intelligence Writing and Briefing 

This ITB entry level mobile training and distance learning course, designed for DHS analysts, introduces 

writing and briefing techniques within the IE and provides a foundation in communication principles: 

close reading, analytical writing, and effective briefing. Throughout the course, students apply learned 

skills by preparing finished written products and briefs via homeland security-based case studies. 
Last Updated June 2013 Page 22

Regional Analytic Advisor Plan (RAAP)

This exchange among fusion center analysts, SLTT partners, and Regional Analytic Advisors builds 

analytic centers of excellence, ensuring the highest quality intelligence support to SLTT partners 

throughout the Homeland Security Enterprise. For more information or questions, contact 

IA.RAAP@hq.dhs.gov. 

State and Major Urban Area Fusion Centers 

Fusion Centers serve as primary focal points of information sharing between federal, state, local, tribal, 

and territorial governments. Fusion Centers support the receipt, analysis, gathering, and sharing of 

threat-related information between the federal government and partners at all levels of government. 

Fusion Centers are owned and operated by State and local entities. 

Fusion Centers are uniquely situated to empower frontline law enforcement, public safety, fire service, 

emergency response, public health, and private sector security personnel to understand local 

implications of national intelligence, thus enabling Tribal officials to better protect their communities. 

For assistance in developing a partnership with their local Fusion Center, tribes may contact 

FusionCenterSupport@HQ.DHS.GOV. 

Vulnerabilities and Threat Risk Assessment (VTRA) Course

This ITB entry-level mobile training and distance learning course, designed for DHS analysts, introduces 

students to domestic and transnational threats facing the Homeland culminating in the creation of a 

vulnerability and risk assessment. Students will develop an understanding of how to evaluate threats, 

identify vulnerabilities in an area of responsibility, and assess threats to vulnerabilities to create risk 

assessments. Throughout the course, students are provided the opportunity to apply the lessons they 

have learned through a number of practical exercises designed to enhance their skill in creating 

vulnerability, threat, and risk assessments. Student knowledge is assessed through written products and 

briefings.
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U.S. Immigration and Customs Enforcement (ICE)

U.S. Immigration and Customs Enforcement (ICE) is the principal investigative arm of the U.S. 

Department of Homeland Security (DHS) and the second largest investigative agency in the federal 

government. ICE was created in 2003 through a merger of the investigative and interior enforcement 

elements of the former U.S. Customs Service and the Immigration and Naturalization Service. ICE now 

has more than 20,000 employees in more than 400 offices in all 50 states and 48 foreign countries.

The agency has an annual budget of$5.4 billion for the 2013 fiscal year, primarily devoted to two 

operational directorates – Homeland Security Investigations (HSI) and Enforcement and Removal 

Operations (ERO). A third directorate, Management and Administration (M&A), is charged with 

providing professional management and mission support to advance the ICE mission.

ICE’s primary mission is to promote homeland security and public safety through the criminal and civil 

enforcement of federal laws governing customs, international trade and immigration. This mission is 

executed through the enforcement of more than 400 federal statutes.

Office of State, Local and Tribal Coordination (OSLTC)

The ICE Office of State, Local and Tribal Coordination (OSLTC) is responsible for building and improving 

relationships and coordinating partnership activities for multiple stakeholders – including state, local 

and tribal governments, as well as law enforcement agencies/groups and non-governmental 

organizations.

OSLTC performs the following functions in support of the ICE mission:

• Fosters and sustains relationships with officials in federal, state, and local governments;

• Coordinates with state, local, and tribal law enforcement as they identify community 

challenges and explains the partnership services ICE can provide to meet those challenges; 

• Provides information and seeks input from community groups and non-governmental 

organizations; and

• Builds awareness and understanding of the ICE Agreements of Cooperation in Communities 

to Enhance Safety and Security (ICE ACCESS: www.ice.gov/access) program.

Blue Campaign to Combat Human Trafficking

Blue Campaign is the unified voice for the DHS’ efforts to combat human trafficking. Working in 

collaboration with law enforcement, government, non-governmental and private organizations, Blue 

Campaign strives to protect the basic right of freedom and to bring those who exploit human lives to 

justice. 

DHS is responsible for investigating human trafficking, arresting traffickers, and protecting victims. DHS 

also provides immigration relief to foreign-born victims of human trafficking. The public is encouraged to 

report all suspicious activity to ICE at (866) DHS-2ICE (1-866-347-2423). 
Last Updated June 2013 Page 24

Informational material on human trafficking is produced in a variety of languages and is available to law 

enforcement, NGOs, and international organizations and includes the following: a public service 

announcement, human trafficking brochure in several languages, and human trafficking indicator wallet 

cards that highlight differences between smuggling and trafficking and identify key signals for 

recognizing a trafficking victim. For more information, visit http://www.dhs.gov/topic/humantrafficking. 

If You Have the Right to Work, Don’t Let Anyone Take it Away Poster 

This poster serves as a resource and contains Department of Justice information regarding 

discrimination in the workplace. See http://www.uscis.gov/files/nativedocuments/e-verify-swa-right-towork.pdf. 

Law Enforcement Information Sharing Services (ICE Pattern Analysis and Information 

Collection System)

The Law Enforcement Information Sharing (LEIS) Service is a web-based data exchange platform, hosted 

by the Department of Homeland Security, that allows law enforcement agencies to rapidly share and 

access data related to criminal and national security investigations. The automated LEIS Service offers a 

more efficient system for requesting and sharing investigative information, helping investigators to 

more quickly identify patterns, connections, and relationships between individuals and criminal 

organizations.

The LEIS Service currently provides federal, state, local, tribal, and international law enforcement agency 

partners with access to more than 2.6 million subject records related to persons of interest, including 

suspects in child pornography, drug smuggling, immigration fraud, alien smuggling, and a wide range of 

other cases.

Law Enforcement Support Center (LESC) 

The LESC is a national enforcement operations facility administered by ICE, the largest investigative 

agency in DHS. The LESC is a single national point of contact that provides timely immigration status and 

identity information and real-time assistance to local, state, and federal law enforcement agencies on 

aliens suspected, arrested, or convicted of criminal activity. Located in Williston, Vermont, the LESC 

operates around the clock 365 days a year. State and local law enforcement officers seeking information 

about aliens are the primary users of the LESC.

The LESC also receives queries from federal, state, and local correctional and court systems seeking 

information about individuals in custody or encountered elsewhere in the criminal justice system. Law 

enforcement officers have immediate access to alien records entered with the National Crime 

Information Center and certain immigration information from alien files maintained by DHS. Records can 

be accessed by using the formatted Immigration Alien Query screen incorporated within each state’s 

law enforcement communications system.
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Resources for Victims of Human Trafficking and Other Crimes 

USCIS has a variety of resources for victims of human trafficking including Immigration Remedies for 

Trafficking Victims, Immigration Options for Victims of Crimes (in Spanish, Russian, and English), and a 

‘How Do I’ Guide for non-immigrants. To access these and other resources, please visit the “Resources” 

section of www.uscis.gov. 

ICE recognizes that severe consequences of human trafficking continue even after the perpetrators have 

been arrested and held accountable. ICE’s Victim Assistance Program helps coordinate services to help 

human trafficking victims, such as crisis intervention, counseling and emotional support. Please visit the 

ICE, Investigations, Human Trafficking Public Awareness site at http://www.ice.gov/human-trafficking/. 

Victim Assistance Program (VAP) 

The VAP provides information and assistance to victims of federal crimes, including human trafficking, 

child exploitation, human rights abuse, and white collar crime. VAP also provides information to victims 

on post-correctional release or removal of criminal aliens from ICE custody. 

VAP has developed informational brochures on human trafficking victim assistance, crime victims’ rights, 

white collar crime, and the victim notification program. For further information, please contact VAP at 1-

866-872-4973.

Homeland Security Investigations (HSI) Tipline Unit

The HSI Tipline is a 24x7 centralized intake center established to receive tips from the public and law 

enforcement. The Tipline receives, analyzes, documents, and disseminates tip information regarding 

more than 400 laws enforced by DHS. Highly trained investigative analysts have the knowledge and 

experience to quickly disseminate actionable leads to the responsible DHS field office, both in the 

United States and to HSI Attaché offices around the world. 

With broad access to law enforcement and commercial computer databases, Tipline analysts can 

enhance tip information prior to forwarding to the responsible field office. With real-time access to 

interpreter services, information can be collected using more than 300 languages. The Tipline also has 

the ability to quickly connect federal, state, local, and tribal law enforcement officers with their local HSI 

duty agent. To contact the HSI Tipline, call toll free (866) 347-2423 or use the internet-based HSI Tip 

Form at www.ice.gov/tips. Also available is a ―widget that can be placed on the websites of partner 

organizations and companies to allow for one-click access to the HSI Tip Form.
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Office of Infrastructure Protection (IP)

Critical infrastructure is the backbone of our Nation’s economy, security, and health. We know it as the 

power we use in our homes, the water we drink, the transportation that moves us, and the 

communication systems we rely on to stay in touch with friends and family.

DHS is working to raise awareness about the importance of our nation's critical infrastructure and to 

strengthen our ability to protect it. The Department oversees programs and resources that foster publicprivate partnerships, enhance protective programs, and build national resiliency to withstand natural 

disasters and terrorist threats. For more information, visit www.dhs.gov/criticalinfrastructure.

Active Shooter Resources 

Active Shooter Resources include a desk reference guide, a reference poster, and a pocket-size 

reference card to address how employees, managers, training staff, and human resources personnel can 

mitigate the risk of and appropriately react in the event of an active shooter situation. 

The desk reference guide, pocket card and poster are available on the following websites (Content also 

available in Spanish):

• http://www.dhs.gov/xlibrary/assets/active_shooter_poster.pdf

• http://www.dhs.gov/xlibrary/assets/active_shooter_booklet.pdf

• http://www.dhs.gov/xlibrary/assets/active_shooter_pocket_card.pdf

• http://www.dhs.gov/xlibrary/assets/active-shooter-poster-spanish.pdf

• http://www.dhs.gov/xlibrary/assets/active-shooter-pocket-spanish.pdf

For more information, please contact the Commercial Facilities SSA at CFSTeam@dhs.gov. 

Business Continuity Planning Suite

IP, as the Critical Manufacturing SSA, developed an introductory Business Continuity Planning Suite to 

assist small to medium-sized companies in reducing the potential impact of a disruption to business. The 

Suite includes Business Continuity Planning Training, Business Continuity and Disaster Recovery Plan 

Generators, and a Business Continuity Plan Validation. 

The planning suite can be located at http://www.ready.gov/business-continuity-planning-suite. For 

more information, contact the NPPD/IP Critical Manufacturing SSA at CM-SSA@hq.dhs.gov. 

Critical Infrastructure and Key Resource (CIKR) Asset Protection Technical Assistance Program 

(CAPTAP) 

CAPTAP is a weeklong course designed to assist state and local law enforcement, first responders, 

emergency management, and other homeland security officials in understanding the steps necessary to 

develop and implement a comprehensive CI protection program in their respective jurisdictions through 

the facilitated sharing of best practices and lessons learned. This includes understanding processes, 
Last Updated June 2013 Page 27

methodologies, and resources necessary to identify, assess, prioritize, and protect CI assets, as well as 

those capabilities necessary to prevent and respond to incidents, should they occur. 

Through a partnership with the National Guard Bureau (NGB), the U.S. Army Research, Development 

and Engineering Command (RDECOM), and the DHS Office of Infrastructure Protection’s (IP) 

Infrastructure Information Collection Division (IICD), this service also provides web-based and instructorled training on Protected Critical Infrastructure Information (PCII) and the use of the Automated Critical 

Asset Management System (ACAMS) and Integrated Common Analytical Viewer (iCAV) tools. 

For more information, visit www.dhs.gov/files/programs/gc_1195679577314.shtm or contact IICD 

Training Team at TrainingHelp@hq.dhs.gov. 

Critical Infrastructure Toolkit 

The Critical Infrastructure Toolkit is a resource for infrastructure owners and operators at the local and 

regional levels to enhance their ability to prepare for, protect against, respond to, and recover from the 

full range of 21st-century threats and hazards. 

The interactive resource includes a brief overview video introduction to content and critical 

infrastructure definitions; a guide for conducting tabletop exercises to evaluate infrastructure protection 

and resilience plans; exercise scenarios; and how to engage in infrastructure protection partnerships.

Links to online reference materials, training resources, and videos related to infrastructure protection 

and resilience are also included in the toolkit, found here: 

http://emilms.fema.gov/IS921/921_Toolkit/index.htm. 

Implementing Critical Infrastructure Protection Programs, a web-based training offered through the 

FEMA Emergency Management Institute, can be found here:

http://training.fema.gov/EMIWeb/IS/IS921.asp. 

For more information about the NPPD/IP Sector Outreach and Programs Division training course, please 

contact: IP_Education@hq.dhs.gov. 

Dams Sector Crisis Management Handbook

The Dams Sector Crisis Management Handbook provides owners/operators with information relating to 

emergency response and preparedness issues and includes recommendations for developing emergency 

action plans and site recovery plans. The handbook is available at 

http://training.fema.gov/EMIWeb/IS/IS860a/CIKR/assets/DamsSectorCrisisManagementHandbook.pdf. 

For more information, please contact the Dams SSA at Dams@hq.dhs.gov. 

Emergency Services Self-Assessment Tool (ESSAT) 

ESSAT is a secure, web-based application that enables public and private entities to perform risk 

assessments of specialized assets and systems, as well as multiple systems in a particular region, 

through voluntary and interactive stakeholder involvement. It allows for a coordinated effort among 
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sector partners by collecting and sharing common risk gaps, obstacles, and protective measures. The 

tool benefits individual partners and collective disciplines, and supports sector-wide risk management 

efforts. For more information, please contact the Emergency Services SSA at ESSTeam@hq.dhs.gov. 

Food and Agriculture Sector Criticality Assessment Tool (FASCAT) 

FASCAT is a web-based tool used to identify specific systems-based criteria, unique for the Food and 

Agriculture Sector and utilized for HITRAC data call submissions and identification of infrastructure 

critical systems for industry owners and operators. For more information, visit www.foodshield.org, or

contact Food.AG@hq.dhs.gov. 

Guide to Critical Infrastructure and Key Resources (CIKR) Protection at the State, Regional, 

Local, Tribal, & Territorial Level 

This guide outlines the attributes, capabilities, needs, and processes that a State or local government 

entity should include in establishing its own CI protection function that integrates with the National 

Infrastructure Protection Plan (NIPP) and accomplishes the desired local benefits. This document is 

available by contacting the NIPP Program Management Office at NIPP@dhs.gov. 

Homeland Security Information Network-Critical Sectors (HSIN-CS) 

HSIN-CS is the primary information-sharing platform between the critical infrastructure sector 

stakeholders. With a library of products that increases on an average of every 2 hours, HSIN-CS enables 

federal, state, local, and private sector critical infrastructure owners and operators to communicate, 

coordinate, and share sensitive and sector-relevant information to protect their critical assets, systems, 

functions, and networks, at no charge to sector stakeholders. 

To request access to HSIN-CS, please contact CIKRISEAccess@hq.dhs.gov. When requesting access, 

please indicate the critical infrastructure sector to which your company belongs and include your name, 

company, official email address, and supervisor’s name and phone number.

Infrastructure Protection Program

The overarching goal of the National Infrastructure Protection Plan (NIPP) is to build a safer, more 

secure, and more resilient America by preventing, deterring, neutralizing, or mitigating the effects of a 

terrorist attack or natural disaster, and to strengthen national preparedness, response, and recovery in 

the event of an emergency. The NIPP was developed by critical infrastructure partners including federal 

departments and agencies, state and local government agencies, and private sector entities. 

First released in 2006, the revised NIPP integrates the concepts of resilience and protection, and 

broadens the focus of NIPP-related programs and activities to an all-hazards environment. DHS oversees 

NIPP management and implementation. 

More information on the Office of Infrastructure Protection activities can be located at 

http://www.dhs.gov/office-infrastructure-protection. 
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Infrastructure Protection Sector-Specific Table Top Exercise Program (SSTEP) for the 

Commercial Facilities Retail/Lodging Subsectors and Sports Leagues/Public Assembly 

Subsectors

These tools are unclassified, adaptable and immediately deployable exercises which focus on 

information sharing that can be utilized by retail/lodging and outdoor venues/sports leagues 

organizations at their facilities. 

In addition to the exercise scenario and slide presentation, users will find adaptable invitational 

communication tools, as well as the after action report template and participant surveys which will 

assist in incorporating change and developing improvement plans accordingly. The Retail/Lodging and 

Sports Leagues/Outdoor Venues SSTEPs will allow participants the opportunity to gain an understanding 

of issues faced prior to, during, and after a terrorist threat/attack and the coordination with other 

entities, both private and government, regarding a specific facility. For more information, please contact 

the NPPD/IP Commercial Facilities SSA at CFSTeam@dhs.gov. 

IS-906 Workplace Security Awareness

This online training provides guidance to individuals and organizations on how to improve security in the 

workplace. The course promotes workplace security practices applicable across all 18 critical 

infrastructure sectors. Threat scenarios include: Access & Security Control, Criminal & Suspicious 

Activities, Workplace Violence, and Cyber Threats.

The training may be accessed on the Federal Emergency Management Agency Emergency Management 

Institute Web site, located at http://training.fema.gov/EMIWeb/IS/IS906.asp. For more information 

about NPPD/IP Sector Outreach and Programs Division training courses, contact

IP_Education@hq.dhs.gov. 

IS-907 - Active Shooter: What You Can Do

This online training provides guidance to individuals, including managers and employees, so that they 

can prepare to respond to an active shooter situation. The course is self-paced and takes about 45 

minutes to complete. This comprehensive cross-sector training is appropriate for a broad audience 

regardless of knowledge and skill level. The training uses interactive scenarios and videos to illustrate 

how individuals who become involved in an active shooter situation should react.

Topics within the course include:

• The actions one should take when confronted with an active shooter and responding law 

enforcement officials.

• How to recognize potential indicators of workplace violence.

• The actions one should take to prevent and prepare for potential active shooter incidents.

• How to manage an active shooter incident.

This course also features interactive knowledge reviews, a final exam, and additional resources. A 

certificate is given to participants who complete the entire course. The training may be accessed on the 
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Federal Emergency Management Agency Emergency Management Institute Web site, located at 

http://training.fema.gov/EMIWeb/IS/IS907.asp. 

For more information about Office of Infrastructure Protection training courses, please contact

IPEducation@hq.dhs.gov. 

IS-921 Implementing Critical Infrastructure Protection Programs

This training is designed to provide the tools and techniques needed by individuals with Critical 

Infrastructure Protection responsibilities for both government and private sector organizations at the 

local, state, regional and federal levels. The content covers a range of topics including: forming 

partnerships, sharing information, managing risk, and ensuring continuous improvement for critical 

infrastructure protection and resilience programs.

The three-hour training carries .3 continuing education credits and can be accessed free of charge by 

visiting http://emilms.fema.gov/IS921/index.htm. 

For more information about the NPPD/IP Sector Outreach and Programs Division training course, please 

contact IP_Education@hq.dhs.gov. 

Improvised Explosive Device (IED) Counterterrorism Workshop 

This workshop provides exposure to key elements of the IED threat, surveillance detection methods, and 

soft target awareness. The workshop illustrates baseline awareness/prevention activities that reduce 

vulnerabilities along with information sharing resources to improve preparedness. The workshop 

improves critical infrastructure owners’ and operators’ understanding of new IED threats and the 

terrorist attack cycle.

State/local law enforcement and public/private sector stakeholders are encouraged to attend. This 

eight-hour workshop can accommodate 250 participants. To request training, contact your State 

Homeland Security Advisor.

Protective Measures Course 

This course provides executive, management, and operations level personnel in both the public and 

private sectors with an overview of information regarding threat analysis, terrorist planning, facility 

vulnerability analysis, and protective measures and strategies which can be utilized to mitigate risk and 

reduce vulnerabilities within their unique sectors. This two-day course can accommodate 75 

participants. To request training, contact your State Homeland Security Advisor.

Surveillance Detection Course for Law Enforcement and Security Professionals 

This course provides instruction on how to detect hostile surveillance conducted against critical 

infrastructure. By exploring surveillance techniques, tactics, and procedures from a hostile perspective, 

attendees expand their ability to proactively detect, deter, prevent, and respond to an IED threat. Law 

enforcement and private sector security professionals are encouraged to attend. This three-day course 

can accommodate 25 participants. To request training, contact your State Homeland Security Advisor.
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Improvised Explosive Device (IED) Awareness/Bomb Threat Management Workshop 

This workshop improves facility owners’, operators’, and security managers’ ability to manage IED 

threats by highlighting specific safety precautions associated with explosive incidents and bomb threats. 

The workshop reinforces an integrated approach that combines training, planning, and equipment 

acquisition to maximize available resources for bomb threat management. Public and private sector 

representatives knowledgeable in regional emergency management procedures are encouraged to 

attend. This four-hour course can accommodate 50 participants. To request training, contact your State 

Homeland Security Advisor.

Improvised Explosive Device (IED) Search Procedures Workshop 

This workshop improves participants’ understanding of IED awareness, IED prevention measures, and 

planning protocols to detect IEDs by reviewing specific search techniques. This workshop will enable 

public and private sector representatives to reduce vulnerability to and mitigate the effects of IED 

attacks. Law enforcement and private sector security personnel responsible for bomb threat 

management planning/response are encouraged to attend. This eight-hour course can accommodate 40 

participants. To request training, contact your State Homeland Security Advisor.

National Capabilities Analysis Database (NCAD) 

NCAD uses a task-based methodology to provide a uniform analysis of bomb squad, dive team, explosive 

detection canine team, and SWAT (special weapons and tactics) team capabilities throughout the United 

States. NCAD utilizes data obtained from on-site unit surveys and assessments, and allows OBP to 

produce formal assessment reports that measure readiness and training levels and track the assets and 

equipment required for effective responses to IED threats. This integrated information provides a

snapshot of national IED preparedness that drives resource allocation and capability enhancements. For 

more information, contact OBP@dhs.gov. 

Multi-Jurisdiction Improvised Explosive Device Security Planning (MJIEDSP) 

The MJIEDSP process assists high-risk multi-jurisdiction areas in developing a detailed IED security plan 

that outlines specific bombing prevention actions that reduce vulnerability and mitigate the risk of IED 

attacks within these sections. An effective response to an IED incident requires the close coordination 

of many different public safety and law enforcement organizations and disciplines. OBP works closely 

with each MJIEDSP community to provide expertise on operational planning and the development of 

steady-state and threat-initiated actions to protect critical infrastructure in the region. 

Upon completion of the MJIEDSP Workshop, an analysis is compiled and presented to regional 

stakeholders to serve as a catalyst for adding an IED response annex to their existing emergency 

management plans. For more information, contact OBP@dhs.gov. 

Bomb-making Materials Awareness Program (BMAP) 

BMAP is a collaborative effort between IP and the Federal Bureau of Investigation (FBI) to heighten

public and private sector awareness of IEDs and Homemade Explosives (HMEs). BMAP provides 

materials and training to local law enforcement agencies to assist them in conducting outreach to 
Last Updated June 2013 Page 32

private sector businesses within their jurisdictions that manufacture, distribute, or sell products that 

contain HME precursor materials. 

BMAP outreach materials are provided by law enforcement to local businesses to help employees 

identify suspicious purchasing behavior of relevant HME precursor materials and critical IED 

components, such as electronics, that could indicate bomb-making activity. For more information, 

contact OBP@dhs.gov. 

Technical Resource for Incident Prevention (TRIPwire) 

TRIPwire is the information-sharing network for bomb squad, law enforcement, and other emergency 

services personnel to learn about current terrorist IED tactics, techniques, and procedures, including 

design and emplacement considerations. 

Developed and maintained by OBP the system combines expert analyses and reports with relevant 

documents, images, and videos gathered directly from terrorist sources to help law enforcement 

anticipate, identify, and prevent IED incidents. For more information, contact TRIPWIRE@hq.dhs.gov. 

Protective Security Advisor (PSA) Program 

Established in 2004, the PSA Program proactively engages with State, local, tribal and territorial (SLTT) 

government missions’ partners and members of the private sector stakeholder community to protect 

the Nation’s critical infrastructure. 

The PSA Program’s critical infrastructure protection mission is comprised of five mission areas to: plan, 

coordinate and conduct security surveys and assessments; plan and conduct outreach activities; support 

National Special Security Events (NSSEs) and Special Event Assessment Rating (SEAR) events; respond to 

incidents; and coordinate and support Improvised Explosive Device (IED) Awareness and Risk Mitigation 

Training. To accomplish these missions, PSAs utilize two cross-cutting activities, including field-level 

coordination and information sharing. 

Private sector owners and operators interested in contacting their PSA should contact the DHS 

Protective Security Coordination Division (PSCD) Operations Staff at PSCDOperations@hq.dhs.gov or 

(703) 235-9349. 

Enhanced Critical Infrastructure Protection Program (ECIP) Security Survey 

The Enhanced Critical Infrastructure Protection initiative is a voluntary program consisting of security 

surveys and outreach. PSAs conduct on-site security surveys to assess the overall security posture of the 

Nation’s most critical infrastructure facilities. Collected findings are compiled in a report and provided to 

asset owner/operators, to include Protective Measures Index (PMI) and Resilience Index (RI) interactive 

dashboards. Simultaneous outreach efforts provide awareness of potential threats/vulnerabilities and 

associated protective measures, in addition to training and exercise programs.
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Regional Resiliency Assessment Program (RRAP) 

The Regional Resiliency Assessment Program is a cooperative, non-regulatory, IP-led assessment of 

specific critical infrastructure and regional analysis of the surrounding critical infrastructure. The RRAP 

focuses on infrastructure systems within a designated geographic area and addresses a wide range of 

hazards that could have regionally and nationally significant consequences. 

The RRAP identifies critical infrastructure and key resources dependencies, interdependencies, 

cascading effects, resiliency characteristics, regional capabilities, and security gaps. The analysis details 

the risk and consequences of an incident or attack, and the integrated preparedness and protection 

capabilities of the affected CI owners and operators, local law enforcement, and emergency response 

organizations.

Results can be applied to enhance the overall security posture of the facilities, surrounding 

communities, and geographic region using risk-based investments in equipment, planning, training, 

processes, procedures and resources. Additional information on this program can be located at

http://www.dhs.gov/regional-resiliency-assessment-program. 

Regional Resiliency Assessment Program (RRAP) Discussion Based Exercises 

These exercises are offered to those jurisdictions participating in the RRAP. The core component of 

these efforts will be a capstone Tabletop Exercise (TTX) delivered in approximately the one-year postResiliency Analysis delivery timeframe. The core objective of this TTX will be to determine changes to a 

jurisdiction’s/sector’s overall Resiliency Baseline due to the implementation of suggested protective 

measures highlighted by the RRAP process. 

In the intervening year, the Stakeholder Readiness and Exercise Team works with the RRAP exercise 

planning group to deliver other requested preparatory activities, such as workshops, to help shape the 

capstone TTX. For more information, please contact the Office of Infrastructure Protection Sector 

Outreach and Programs Division at SOPDExecSec@dhs.gov. 

Risk Self-Assessment Tool for Stadiums and Arenas, Performing Art Centers, Lodging, 

Convention Centers, Racetracks, and Theme Parks

The Risk Self-Assessment Tool (RSAT) is a secure, web-based application designed to assist managers of 

public assembly facilities with the identification and management of security vulnerabilities to reduce 

risk to their facilities. The RSAT application uses facility input in combination with threat and 

consequence estimates to conduct a comprehensive risk assessment and provides users with options for 

consideration to improve the security posture of their facility. It is also accompanied by a Fact 

Sheet/Brochure. For more information, please contact the NPPD/IP Commercial Facilities SSA at

CFSTeam@dhs.gov or RSAT@hq.dhs.gov. 

State and Local Implementation Snapshot 

In accordance with the National Infrastructure Protection Plan (NIPP), as well as the requirements 

identified in the Homeland Security Grant Program, state and tribal governments are responsible for 
Last Updated June 2013 Page 34

developing, implementing, and sustaining a statewide/regional critical infrastructure protection 

program. 

The processes necessary to implement the NIPP risk management framework at the state and/or 

regional level, including urban areas, should become a component of the state‘s overarching homeland 

security program. This two-page snapshot presents information on a variety of resources available to 

support State/local and tribal critical infrastructure protection efforts. For more information, see

http://www.dhs.gov/xlibrary/assets/nipp_state_local_snapshot.pdf. 

Suspicious Activity Reporting for Critical Infrastructure Tool

This tool is a standardized means by which critical infrastructure stakeholders can report suspicious or 

unusual activities to the government via sector portals on the Homeland Security Information NetworkCritical Sectors (HSIN-CS). Reports submitted to the tool are reviewed by the National Infrastructure 

Coordinating Center (NICC), shared with appropriate government recipients, redacted, and posted to 

HSIN-CS. To request access to HSIN-CS, please contact HSINCS@dhs.gov. 

The Evolving Threat: What You Can Do 

This webinar discusses the latest intelligence analyzed by the DHS Office of Intelligence and Analysis 

(I&A), and consists of a brief synopsis of evolving threats, followed by a protective measures 

presentation. Additionally, the protective measures portion of the webinar is available at

https://connect.HSIN.gov/p55204456. For more information, please contact the Commercial Facilities 

SSA at CFSTeam@dhs.gov. 

Webinar: The Ready Responder Program for the Emergency Services Sector

This one-hour web-based seminar focuses on first responder preparedness and best practices and how 

the Ready Responder program contributes to a safer, more secure and resilient America. The webinar is

available on the Homeland Security Information Sharing – Critical Sectors (HSIN-CS) Emergency Services 

Sector portal. For access and more information, contact the NPPD/IP Emergency Services Sector at 

ESSTeam@hq.dhs.gov. 
Last Updated June 2013 Page 35

Office of Emergency Communications (OEC)

Established by Congress in 2007 in response to communications challenges witnessed during the attacks 

on September 11, 2001 and during Hurricane Katrina, the DHS Office of Emergency Communications 

(OEC) partners with emergency communications personnel and government officials at all levels of 

government to lead the nationwide effort to improve emergency communications capabilities. 

On July 6, 2012, Executive Order 13618 was issued by President Obama to update and clarify national 

security and emergency preparedness (NS/EP) communications responsibilities for the federal 

government. As a result, DHS has realigned programs within OEC and the former National 

Communications System (NCS) to lead the Department’s support for emergency communications and 

NS/EP communications programs. The combined services of OEC’s traditional support for interoperable 

communications with NCS’ technical capabilities for NS/EP communications result in a comprehensive 

office to address all emergency communications issues.

SAFECOM 

SAFECOM is a stakeholder-driven program that is led by an Executive Committee (EC), in support of the 

Emergency Response Council (ERC)—groups that are primarily composed of State, tribal, and local 

emergency responders and intergovernmental and national public safety communications associations. 

Both groups regularly convene to discuss interoperability, emergency communications, and provide 

input on the challenges, needs, and best practices of emergency responders. OEC develops policy, 

guidance, and future initiatives by drawing on EC and ERC member expertise, best practices and 

recommendations. For more information, please visit www.safecomprogram.gov. 

Statewide Communication Interoperability Plans (SCIPs) 

SCIPs are locally-driven, multi-jurisdictional, and multi-disciplinary statewide strategic plans to enhance 

emergency communications. The SCIP provides strategic direction and alignment for those responsible 

for interoperable communications at the State, tribal, regional, and local levels. 

These strategic plans outline and define the current and future vision for communications 

interoperability within the State or territory. They also align emergency response agencies with the 

goals, objectives, and initiatives for achieving that vision. SCIPs are living documents that are typically

updated on an annual basis, or as frequently as needed. For more information, please visit 

www.dhs.gov/statewide-communication-interoperability-plans. 

Interoperable Communications Technical Assistance Program (ICTAP) 

The ICTAP provides direct support to state, tribal, and local emergency responders and government 

officials through the development and delivery of training, tools, and onsite assistance to advance public 

safety interoperable communications capabilities. For more information on technical assistance service 

offerings, see www.publicsafetytools.info. 
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The Government Emergency Telecommunications Service (GETS) 

GETS supports federal, state, tribal, and local government, industry, and non-governmental organization 

(NGO) personnel in performing their NS/EP missions. 

GETS provides emergency access and priority processing in the local and long distance segments of the 

Public Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation 

when the PSTN is congested and the probability of completing a call over normal or other alternate 

telecommunication means has significantly decreased. For more information on how to obtain a GETS 

card, see www.gets.ncs.gov. 

Wireless Priority Service (WPS) 

WPS is a priority calling capability that greatly increases the probability of call completion during an 

NS/EP event while using a cellular phone. To make a WPS call, the user must first have the WPS feature 

added to his/her cellular service. Once established, the caller can dial 272 plus the destination 

telephone number to place an emergency wireless call. 

WPS and its companion priority service, GETS, are requested through a secure on-line system. For more 

information on how to obtain WPS, see www.wps.ncs.gov. 

Telecommunications Service Priority (TSP) 

TSP is a program that authorizes NS/EP organizations to receive priority treatment for vital voice and 

data circuits or other telecommunications services. As a result of hurricanes, floods, earthquakes, and 

other natural or man-made disasters, telecommunications service vendors frequently experience a 

surge in requests for new services and requirements to restore existing services.

The TSP Program provides service vendors a Federal Communications Commission (FCC) mandate to 

prioritize requests by identifying those services critical to NS/EP. A TSP assignment ensures that it will

receive priority attention by the service vendor before any non-TSP service consistent with the 

prioritization hierarchy set forth in FCC rules. For more information on TSP enrollment, visit 

www.tsp.ncs.gov. 

Regional Coordination Program 

The Regional Coordination Program aligns with the 10 Federal Emergency Management Agency regions. 

Each region is represented by an OEC Regional Coordinator. The Regional Coordinator of each region 

drives OEC’s mission by supporting the efforts of federal, state, tribal, and local agencies to build and 

improve emergency communications capabilities across their regions; providing OEC with feedback and 

assessments of emergency communications activities, accomplishments, issues, gaps, and constraints 

across the nation; and successfully advocating for identified OEC initiatives, programs, and activities. 

To identify your Regional Coordinator, visit www.dhs.gov/oec-regional-coordination-program. 
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Southwest Border Communications Working Group (SWBCWG) 

The SWBCWG serves as a forum for federal, state, tribal, and local agencies in Arizona, California, New 

Mexico, and Texas to share information on common issues, to collaborate on existing and planned 

activities, and to facilitate federal involvement in multi-agency projects within the Southwest Border 

Region.

The SWBCWG aims to enhance communications operability and interoperability, to effectively use the 

region’s available critical communications infrastructure resources, and to ensure that programs 

continue to meet the stakeholders’ needs. For more information on the SWBCWG, e-mail oec@dhs.gov. 
Last Updated June 2013 Page 38

Office of Health Affairs (OHA) 

The Office of Health Affairs (OHA) serves as DHS’s principal authority for all medical and health issues. 

OHA provides medical, public health, and scientific expertise in support of the Department of Homeland 

Security mission to prepare for, respond to, and recover from all threats. OHA serves as the principal 

advisor to the Secretary and the Federal Emergency Management Agency (FEMA) Administrator on 

medical and public health issues. OHA leads the Department’s workforce health protection and medical 

oversight activities. The office also leads and coordinates the Department’s biological and chemical 

defense activities and provides medical and scientific expertise to support the Department's 

preparedness and response efforts.

Guidance for Protecting Responders’ Health During the First Week Following A Wide-Area 

Aerosol Anthrax Attack

DHS has issued guidance, based on a federal interagency working group effort, to educate first 

responders on protective actions they should take in the event of a wide-area anthrax release. The 

guidance, which is non-binding, provides recommendations for responders risking high, moderate, and 

limited exposure based on their expected activities and their potential to travel through the affected 

area in the immediate aftermath of an attack. For more information, see

http://www.dhs.gov/publication/protecting-responders-health-after-wide-area-aerosol-anthrax-attack, 

or contact Healthaffairs@dhs.gov.

National Biosurveillance Integration Center (NBIC) Strategic Plan

Biosurveillance plays an important role in early detection of naturally-occurring, accidental, or deliberate 

biological events. Early detection allows for an early response, limiting the spread and effects of such 

events. The mission of NBIC is to integrate biosurveillance information in order to enable early warning 

and shared situational awareness. 

The NBIC Strategic Plan provides an overview of national biosurveillance and current NBIC operations, 

then outlines the goals and objectives required to achieve its mission over the next five years. For more 

information, see https://www.dhs.gov/sites/default/files/publications/nbic-strategic-plan-public2012.pdf, or contact Healthaffairs@dhs.gov. 

Planning for 2009 H1N1 Influenza: A Preparedness Guide for Small Business 

DHS, the Centers for Disease Control, and the Small Business Administration developed this guide to 

help small businesses understand what impact a new influenza virus, like the 2009 H1N1 flu, might have 

on their operations, and the importance of a written plan for guiding businesses through a possible 

pandemic. For more information, see http://www.flu.gov/professional/business/smallbiz.html, or 

contact IP_Education@hq.dhs.gov. 
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Privacy Office

The DHS Privacy Office sustains privacy protections and the transparency of government operations 

while supporting the DHS mission. The DHS Privacy Office ensures that DHS programs and operations 

comply with federal privacy laws and policies. Members of the public can contact the Privacy Office with 

concerns or complaints regarding their privacy and activities of the Department. For more information, 

visit www.dhs.gov/privacy, email privacy@dhs.gov, or call (202) 343-1717.

DHS Privacy Policy Guidance 

DHS privacy policy guidance informs the Department and the public about how the DHS Privacy Office 

implements privacy at DHS. For more information please visit http://www.dhs.gov/privacy-policyguidance. 

Privacy Impact Assessments (PIAs) 

PIAs are documented decision-making tools used to identify and mitigate privacy risks at the beginning 

of and throughout the development life cycle of a program or system. They help the public understand 

what personally identifiable information (PII) the Department is collecting, why it is being collected, and 

how it will be used, shared, accessed, and stored. All published PIAs issued by DHS may be found here:

http://www.dhs.gov/files/publications/editorial_0511.shtm. 

System of Records Notices (SORNs) 

SORNs provide public notice regarding personal information, including PII, collected in a system of 

records. SORNs explain how the information is used, retained, and may be corrected, and whether 

certain portions of the system are subject to Privacy Act exemptions for law enforcement or national 

security reasons. The Chief Privacy Officer reviews, signs, and publishes all SORNs for the Department.

Copies of all DHS SORNs are available at http://www.dhs.gov/system-records-notices-sorns. 

Privacy Office Reports to Congress 

Privacy Office reports to Congress provide transparency into the Privacy Office’s work with DHS 

Components, offices and programs to protect privacy. These reports include:

• DHS Privacy Office Annual Report to Congress

• Quarterly reports required under Section 803 of the Implementing Recommendations of the 

9/11 Commission Report of 2007

• DHS Annual Data Mining Report

These reports are available on the DHS Privacy Office’s website at http://www.dhs.gov/privacy-foiareports. 

Freedom of Information Act (FOIA) 

FOIA operations promote transparency about DHS activities and help individuals understand how the 

Department uses information it collects about them. The Chief Privacy Officer serves as the Chief FOIA 

Officer.
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The DHS Privacy Office coordinates and oversees Component FOIA Office operations, provides FOIA 

training, and prepares required annual reports on the Department’s FOIA performance. The DHS Privacy 

Office, through its FOIA unit, also processes initial FOIA and Privacy Act disclosure requests to the Office 

of the Secretary (including the Military Advisor’s Office and the Office of Intergovernmental Affairs), and 

all divisions within DHS Headquarters. 

Information about FOIA and disclosure can be found at http://www.dhs.gov/landing-page/freedominformation-act-foia-and-privacy-act. 

FOIA Reports 

FOIA Reports provide transparency on public inspection of records activities of the Department.

• Freedom of Information Act Annual Reports. 

• DHS Chief FOIA Officer’s Annual Report

These reports are available on the DHS Privacy Office’s website at http://www.dhs.gov/foia-libraryfrequently-requested-records#3. 
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Science and Technology Directorate (S&T)

The Science and Technology Directorate (S&T) manages science and technology research to protect the 

homeland, from development through transition for Department components and first responders. 

S&T's mission is to strengthen America’s security and resiliency by providing knowledge products and 

innovative technology solutions for the Homeland Security Enterprise (HSE). For more information, visit 

their website at www.dhs.gov/scienceandtechnology. 

FirstResponder.gov 

The FirstResponder.gov mission is to provide a portal that enables federal, state, local, and tribal first 

responders to easily access and leverage federal web services, information on resources, products, 

standards, testing and evaluation, and best practices, in a collaborative environment. The portal 

provides first responders with information to develop or deploy technologies that would enhance 

homeland security. For more information, visit www.firstresponder.gov. 

First Responder Communities of Practice 

First Responder Communities of Practice is an online network of vetted, active, and retired first 

responders, emergency response professionals; and federal, state, local, or tribal Homeland Security 

officials sponsored by the DHS S&T’s First Responders Group. Registered members of this professional 

network share information, ideas, and best practices, enabling them to more efficiently and effectively 

prepare for all hazards. For more information, visit www.firstresponder.gov or 

https://communities.firstresponder.gov. 

Centers of Excellence (COE) 

The Centers of Excellence network is an extended consortium of hundreds of universities generating 

ground-breaking ideas for new technologies and critical knowledge, while also relying on each other's 

capabilities to serve the Department's many mission needs.

All Centers of Excellence work closely with academia, industry, Department components and firstresponders to develop customer-driven research solutions to 'on the ground' challenges as well as 

provide essential training to the next generation of homeland security experts. The research portfolio is 

a mix of basic and applied research addressing both short and long-term needs. The COE extended 

network is also available for rapid response efforts.

Managed through the Office of University Programs, the Centers of Excellence organize leading experts 

and researchers to conduct multidisciplinary homeland security research and education. Each center is 

university-led or co-led in collaboration with partners from other institutions, agencies, national 

laboratories, think tanks and the private sector. For more information, visit

http://www.dhs.gov/files/programs/editorial_0498.shtm or http://www.dhs.gov/st-office-universityprograms. 
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Transportation Security Administration (TSA) 

Following September 11, 2001, the Transportation Security Administration (TSA) was created to 

strengthen the security of the nation’s transportation systems and ensure the freedom of movement for 

people and commerce. Today, TSA secures the nation’s airports and screens all commercial airline 

passengers and baggage. TSA uses a risk-based strategy and works closely with transportation, law 

enforcement, and intelligence communities to set the standard for excellence in transportation security.

Airspace Waivers 

The Federal Aviation Administration (FAA) may impose restrictions on flight operations in certain areas 

of the National Airspace System, prohibiting general aviation (GA) operations, unless an airspace waiver

is granted following a thorough security threat assessment. These areas are in place to mitigate the 

threat of an airborne attack against key assets and critical infrastructure on the ground. TSA shares the 

responsibility with the FAA for managing the airspace waivers process.

The TSA Office of Law Enforcement/Federal Air Marshal Service (OLE/FAMS) Flight Operations Division’s 

Airspace Authorizations Office manages the security portion of the process and assists with the review 

of general aviation aircraft operators who request to enter areas of restricted airspace. Pilots must 

possess a copy of the waiver when filing a flight plan and during flight operations. For more information, 

call 571-227-2071. 

Counterterrorism Guides 

TSA has created four Highway Security Counterterrorism Guides—Motorcoach, School Bus 

Transportation, Trucking, and Infrastructure. Each guide is a pocket-sized flip chart covering the 

following topics: Pre-Incident Indicators, Targets and Threats, Tactics, Prevention/Mitigation, Security 

Exercises, Chemical Biological Radiological Nuclear (CBRN), Licensing and Identification and Points of 

Contact.

I. Motorcoach

• Employee Guide to Motorcoach Security Brochure 

• Motorcoach Awareness Poster for Terminals: "Watch for Suspicious Items" 

• Motorcoach Awareness Poster for Terminals: "Watch for Suspicious Behaviors" 

II. School Bus Transportation

• Employee Guide to School Bus Security brochure 

• School Transportation Employee Awareness Poster 

• School Transportation Security Awareness (STSA) DVD
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III. Trucking 

• Security Guide for Owner-Operator Independent Drivers Association Members (OOIDA)

• Security Guide for Tank Truck Carrier Employees 

• Security Guide for Private and Contract Carrier Company Employees 

• Security Guide for Truck Rental Company Employees 

IV. Infrastructure

• Security Guide for Infrastructure Owner/Operators

DVD-based training programs 

In addition to these documents, TSA has developed two DVD-based training programs. The first is 

entitled Pipelines: Countering IEDs and is intended to familiarize pipeline company employees and 

contractors with the threat posed by Improvised Explosive Devices (IEDs). This DVD training employs 

four modules which familiarize viewers with the threat posed by IEDs, how to spot potential IEDs, how 

to respond to suspicious objects, and how to work with responding agencies in the event an IED is 

discovered or detonated on company property. This DVD incorporates interactive quizzes which can be 

used to test participants’ knowledge at the end of each module. 

The second DVD is Protecting Pipeline Infrastructure: The Law Enforcement Role. Identifying a gap in the 

existing training materials, TSA developed this DVD training program to enhance the understanding of 

pipeline systems and their security issues by law enforcement officials. This DVD provides a basic 

understanding of how pipeline systems function, the principal products they transport, as well as a 

description of the threats to, and vulnerabilities of, pipelines. Law enforcement officials will achieve a 

better understanding of the usual measures taken to protect pipelines, and actions they can take to 

assist in this effort during times of heightened security.

First Observer Program 

The First Observer Program has been the premier anti-terrorism domain awareness training program for 

highway professionals to identify, observe, assess and report potential terrorist or suspicious activities 

and/or behaviors. Contact the Information Sharing and Analysis Center (ISAC) at 1-877-847-5510 to 

report any suspicious activity. First Observer training is free, and curricula are available. Contact

FirstObserver@tsa.dhs.gov for more information.

Freight Rail Security Awareness Brochure 

A supplemental brochure, "Freight Rail Security Awareness," is available as a PDF file and can be 

customized by companies to meet their needs. The CD and Brochure can be ordered by sending an email 

to freightrailsecurity@dhs.gov. 
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General Aviation (GA) Secure Hotline 

TSA developed and implemented a GA hotline in partnership with the National Response Center. The GA 

Hotline serves as a centralized reporting system for general aviation pilots, airport operators, and 

maintenance technicians wishing to report suspicious activity at their airfield. To reach the hotline, call 

1-866-GA-SECUR (1-866- 427-3287). 

General Aviation Security Guidelines 

This document constitutes a set of federally endorsed guidelines for enhancing airport security at GA 

facilities throughout the Nation. It is intended to provide GA airport owners, operators, and users with 

guidelines and recommendations that address aviation security concepts, technology, and 

enhancements. To view the document, visit 

http://www.tsa.gov/sites/default/files/assets/pdf/Intermodal/security_guidelines_for_general_aviation

_airports.pdf.

Highway Government & Sector Coordinating Council 

The objective of the Highway Government Coordinating Council (GCC) is to coordinate highway and 

motor carrier security strategies and activities, to establish policies, guidelines and standards, and to 

develop program metrics and performance criteria for the mode. 

Highway Motor Carrier (HMC) has an active Sector Coordinating Council (SCC) for private industry to 

partner with senior government officials to collaborate and communicate on security initiatives 

designed to enhance the protection of the transportation sector’s critical infrastructure and key 

resources. Please contact Doug Morris at doug_morris@ooida.com to become a member of SCC. 

HMC Brochures

Highway Security Counterterrorism Guides, Awareness Brochures, Tip Cards, Posters, and training 

information can be found at www.TSA.Gov/Highway or by emailing highwaysecurity@dhs.gov for 

additional information.

HMC I-STEP Program 

The HMC I-STEP is an interactive, tabletop exercise program designed to test, verify and measure the 

effectiveness of security plans and protocols of our security partners. The main benefit to conducting an 

HMC I-STEP is to collect information on what is currently working in the highway mode and sharing the 

lessons learned and best practices. I-STEP exercises are held for all highway transportation sub-modes at 

various locations across the U.S. and stakeholders are encouraged to attend and actively participate. 

Specific date and location information can be found on the HMC website. 

IED Recognition and Detection for Railroad Industry Employees Training CD 

TSA has produced a CD-ROM-based training program entitled, "IED Recognition and Detection for 

Railroad Industry Employees." This is a self-paced program that leads users through four separate 

modules that focus on heightening rail employees' awareness of suspicious activity. Topics include an 

overview of the terrorist threat, high risk targets, improvised explosive device recognition, and 

inspection and response procedures.
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Law Enforcement Officers Flying Armed (LEOFA)/ National Law Enforcement 

Telecommunications System (NLETS) Program 

TSA’s Office of Law Enforcement/Federal Air Marshal Service (OLE/FAMS) maintains oversight of the Law 

Enforcement Officers Flying Armed (LEOFA) program. The program assists federal, state, local and tribal 

law enforcement agencies, who meet certain requirements, with the ability to travel while armed on 

commercial aircraft. In support of this program, OLE/FAMS provides training to qualified law 

enforcement agencies that are able to demonstrate a need to fly armed.

Qualified federal agencies receive a Unique Federal Agency Number (UFAN), while state, local and tribal 

agencies utilize the National Law Enforcement Telecommunications System (NLETS) to transmit a 

message to TSA in order to fly armed. For general questions or guidance related to Law Enforcement 

Officers flying armed, please contact the Office of Law Enforcement/Federal Air Marshal Service, Liaison 

Division at (703) 487-0033 or LEOFA@dhs.gov. 

Recommended GA Security Action Items 

TSA issued “Recommended Security Action Items for General Aviation Aircraft Operators” and 

“Recommended Security Action Items for Fixed Base Operators.” These voluntary action items are 

measures that aircraft operators and fixed base operators should consider when they develop, 

implement or revise security plans or other efforts to enhance security. To view the two documents, 

visit the following links:

• http://www.tsa.gov/sites/default/files/assets/pdf/Intermodal/rec_sai_ga_ao.pdf 

• http://www.tsa.gov/sites/default/files/assets/pdf/Intermodal/rec_sai_ga_fbo.pdf

TSA Pipeline Security Guidelines and Pipeline Smart Security Practice Observations 

TSA has developed two significant documents to assist pipeline operators in securing their operations—

the TSA Pipeline Security Guidelines and Pipeline Smart Security Practice Observations. The Guidelines 

document, which was issued in April 2011, provides explicit TSA recommendations for pipeline industry 

security practices. 

The Smart Practice Observations is a tool for pipeline security professionals seeking concepts or ideas to 

improve their security program. This document is a compilation of the smart security practices that were 

observed by the Pipeline Security Division during Corporate Security Reviews and Critical Facility 

Inspections of pipeline companies. 

TSA Website/ Highway & Motor Carrier E-mail 

TSA’s main portal to highway security information is our HMC website, www.tsa.gov/highway. All TSA 

programs and initiatives can be found and researched from this portal. Additionally, HMC uses an email 

address (highwaysecurity@dhs.gov) to send, receive and facilitate communications with federal, state, 

local, tribal and private sector stakeholders as deemed appropriate. 
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TSA Security Clearance 

Highway and Motor Carrier Program Office (HMC) will nominate Industry officials for TSA-sponsored 

security clearances as part of the Private Industry Clearance Program in conjunction with the Office of 

Personnel Security Section (PerSecERSEC). Contact Ray Cotton at Ray.Cotton@tsa.dhs.gov.
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U.S. Coast Guard (USCG)

The U.S. Coast Guard is one of the five armed forces of the United States and the only military 

organization within the Department of Homeland Security. Since 1790 the Coast Guard has safeguarded 

our Nation's maritime interests and environment around the world. The Coast Guard is an adaptable, 

responsive military force of maritime professionals whose broad legal authorities, capable assets, 

geographic diversity and expansive partnerships provide a persistent presence along our rivers, in the 

ports, littoral regions and on the high seas. Coast Guard presence and impact is local, regional, national 

and international. These attributes make the Coast Guard a unique instrument of maritime safety, 

security and environmental stewardship. For more information, visit www.uscg.mil. 

America’s Waterways Watch 

America’s Waterways Watch is a combined public outreach effort of the U.S. Coast Guard and its 

Reserve and Auxiliary components to encourage participants to report suspicious activity to the Coast 

Guard and/or other law enforcement agencies. 

For more information, contact aww@uscg.mil or visit http://americaswaterwaywatch.uscg.mil. To 

report suspicious activity, call 877-24WATCH (877-249-2824).

U.S. Coast Guard Maritime Information eXchange (“CGMIX”) 

CGMIX makes U.S. Coast Guard (USCG) maritime information available to the public on the internet in 

the form of searchable databases. Much of the information on the CGMIX web site comes from the 

USCG’s Marine Information for Safety and Law Enforcement (MISLE) information system. For more 

information see http://cgmix.uscg.mil/. 

U.S. Coast Guard Navigation Center 

The U.S. Coast Guard Navigation Center supports safe and efficient maritime transportation by 

delivering accurate and timely maritime information services and Global Position System (GPS) 

augmentation signals that permit high-precision positioning and navigation. For more information, visit 

the website at http://www.navcen.uscg.gov/or call (703) 313-5900.
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Additional Resources:

Department Wide Resources

Environmental Justice Program

The Environmental Justice Program at the Department is not the responsibility of a single office, but 

rather a joint effort between the Office for Civil Rights and Civil Liberties (CRCL) and the Office of the 

Under Secretary for Management (USM)/Office of the Chief Readiness Support Officer (OCRSO) to 

involve component counterparts in improving recognition of environmental justice equities across their 

respective components. Environmental justice describes the commitment of the federal government, 

through its policies, programs, and activities, to avoid placing disproportionately high and adverse 

effects on the human health and environment of minority or low-income populations. 

As described in the 2010 Quadrennial Homeland Security Review (QHSR), our Nation’s vision of 

homeland security is a homeland safe and secure, resilient against terrorism and other hazards, and 

where American interests and aspirations and the American way of life can thrive. In seeking to fulfill 

this vision, DHS aspires to avoid burdening minority and low-income populations with a 

disproportionate share of any adverse human health or environmental risks associated with our efforts 

to secure the Nation. 

DHS joins with other departments and agencies to appropriately include environmental justice practices 

in our larger mission efforts involving federal law enforcement and emergency response activities. For 

more information, go to http://www.dhs.gov/xabout/laws/editorial_0850.shtm. 

Homeland Security Information Network (HSIN)

The Homeland Security Information Network is a national secure and trusted web-based portal for 

information sharing and collaboration between federal, state, local, tribal, territorial, private sector, and 

international partners engaged in the homeland security mission. 

HSIN is made up of a growing network of communities, called Communities of Interest (COI). COIs are 

organized by state organizations, federal organizations, or mission areas, such as emergency 

management, law enforcement, critical sectors, and intelligence. Users can securely share within their 

communities or reach out to other communities as needed. 

HSIN provides secure, real-time collaboration tools, including a virtual meeting space, instant messaging 

and document sharing. HSIN allows partners to work together instantly, regardless of their location, to 

communicate, collaborate, and coordinate. For more information, go to www.dhs.gov/HSIN. 

The DHS Veterans Employment Program Directive 3011

This Directive reaffirms the DHS commitment to providing employment opportunities and benefits to 

veterans seeking federal jobs and employees returning from active military duty. 
Last Updated June 2013 Page 49

DHS believes that the expertise and experience that veterans offer DHS and its organizational elements 

is of significant value to the DHS mission, and fully supports the laws and regulations providing for 

veterans’ preference in federal employment. For more information, visit www.dhs.gov/veterans-andhomeland-security. 

Office of Biometric Identity Management (OBIM)

OBIM, formerly known as the United States Visitor and Immigrant Status Indicator Technology (US-VISIT) 

Program, has provided biometric and associated biographic identity verification and analysis services to 

the Department since 2004. OBIM supports Federal, State, local, and tribal law enforcement agencies, 

the law enforcement community, the Intelligence Community (IC), and international partners involved in 

homeland security, immigration, law enforcement, and credentialing. 

The OBIM Biometric Support Center (BSC) provides expert fingerprint verification in support of 

stakeholder operations, including latent fingerprint identification in order to solve crimes, support 

terrorist investigations, and identify unknown deceased persons in support of criminal cases. For more 

information, please visit www.dhs.gov/us-visit-office or call (202) 298-5200.
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DHS Grants

Assistance to Firefighter Grants (AFG) 

A program of the Federal Emergency Management Agency, grants are awarded to fire departments to 

enhance their ability to protect the public and fire service personnel from fire and related hazards. 

Three types of grants are available—Assistance to Firefighters Grants (AFG), Staffing for Adequate Fire 

and Emergency Response Grants (SAFER), and Fire Prevention and Safety Grants (FP&S). For more 

information, visit www.fema.gov/firegrants/. 

Community Assistance Program, State Support Services Element (CAP-SSSE) 

The Community Assistance Program –State Support Services Element (CAP-SSSE) program derives its 

authority from the National Flood Insurance Act of 1968, as amended, the Flood Disaster Protection Act 

of 1973, and from 44 CFR Parts 59 and 60. This program provides funding to states to provide technical 

assistance to communities in the National Flood Insurance Program (NFIP) and to evaluate community 

performance in implementing NFIP floodplain management activities. In this way, CAP-SSSE helps to:

• Ensure that the flood loss reduction goals of the NFIP are met, 

• Build State and community floodplain management expertise and capability, and 

• Leverage State knowledge and expertise in working with their communities. 

For more information, visit www.fema.gov/plan/prevent/floodplain/fema_cap-ssse.shtm. 

Community Disaster Loan Program

The Community Disaster Loan Program provides funds to any eligible jurisdiction in a designated 

disaster area that has suffered a substantial loss of tax and other revenue. The jurisdiction must 

demonstrate a need for financial assistance to perform its governmental functions. For more 

information visit the website www.fema.gov/government/grant/fs_cdl.shtm. 

Emergency Management Performance Grant (EMPG)

The purpose of the EMPG Program is to make grants to states to assist state, local, tribal and territorial 

governments in preparing for all hazards, as authorized by the Robert T. Stafford Disaster Relief and 

Emergency Assistance Act (42 U.S.C. 5121 et seq.). Title VI of the Stafford Act authorizes FEMA to make 

grants for the purpose of providing a system of emergency preparedness for the protection of life and 

property in the United States from hazards and to vest responsibility for emergency preparedness jointly 

in the federal government and the states and their political subdivisions. 

The federal government, through the EMPG Program, provides necessary direction, coordination, and 

guidance, and provides necessary assistance, as authorized in this title so that a comprehensive 

emergency preparedness system exists for all hazards. For more information, visit 

www.fema.gov/government/grant/empg. 
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Fire Management Assistance Grant Program 

Fire Management Assistance is available to state, local and tribal governments, for the mitigation, 

management, and control of fires on publicly or privately owned forests or grasslands, which threaten 

such destruction as would constitute a major disaster.

The Fire Management Assistance declaration process is initiated when a State submits a request for 

assistance to the FEMA Regional Director at the time a "threat of major disaster" exists. The entire 

process is accomplished on an expedited basis and a FEMA decision is rendered in a matter of hours. For 

more information, visit the website at www.fema.gov/government/grant/fmagp/index.shtm. 

Fire Prevention & Safety Grants (FP&S)

The Fire Prevention and Safety Grants (FP&S) are part of the Assistance to Firefighters Grants (AFG), and 

are under the purview of the Grant Programs Directorate in the Federal Emergency Management 

Agency. FP&S Grants support projects that enhance the safety of public and firefighters from fire and 

related hazards. The primary goal is to target high-risk populations and reduce injury and prevent death. 

In 2005, Congress reauthorized funding for FP&S and expanded the eligible uses of funds to include 

Firefighter Safety Research and Development. For more information, visit the website at 

www.fema.gov/firegrants/fpsgrants/index.shtm. 

Flood Mitigation Assistance Program 

The FMA program was created as part of the National Flood Insurance Reform Act (NFIRA) of 1994 (42 

U.S.C. 4101) with the goal of reducing or eliminating claims under the National Flood Insurance Program

(NFIP). FEMA provides FMA funds to assist states and communities implement measures that reduce or 

eliminate the long-term risk of flood damage to buildings, manufactured homes, and other structures 

insured under the National Flood Insurance Program. For more information, visit the website at 

www.fema.gov/government/grant/fma/index.shtm. 

Hazard Mitigation Grant Program (HMGP) 

The Hazard Mitigation Grant Program (HMGP) provides grants to States and local governments to 

implement long-term hazard mitigation measures after a major disaster declaration. The purpose of the 

HMGP is to reduce the loss of life and property due to natural disasters and to enable mitigation 

measures to be implemented during the immediate recovery from a disaster. The HMGP is authorized 

under Section 404 of the Robert T. Stafford Disaster Relief and Emergency Assistance Act. For more 

information, visit the website at www.fema.gov/government/grant/hmgp/index.shtm. 

Homeland Security Grant Program (HSGP) 

The Homeland Security Grant Program provides a primary funding mechanism for building and 

sustaining national preparedness capabilities. HSGP is comprised of three interconnected grant 

programs: State Homeland Security Program (SHSP), Urban Areas Security Initiative (UASI), and 

Operation Stonegarden (OPSG). For more information visit 

www.fema.gov/government/grant/hsgp/index.shtm. 
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Pre-Disaster Mitigation Program (PDM) 

The Pre-Disaster Mitigation (PDM) program provides funds to states, territories, tribal 

governments, communities, and universities for hazard mitigation planning and the implementation of 

mitigation projects prior to a disaster event. Funding these plans and projects reduces overall risks to 

the population and structures, while also reducing reliance on funding from actual disaster declarations. 

PDM grants are to be awarded on a competitive basis and without reference to state allocations, 

quotas, or other formula-based allocation of funds. For more information visit the website at 

www.fema.gov/government/grant/pdm/index.shtm. 

Public Assistance Grant Program (PA)

The mission of FEMA’s Public Assistance (PA) Grant Program is to provide assistance to State, Tribal and 

local governments, and certain types of private non-profit organizations so that communities can quickly 

respond to and recover from major disasters or emergencies declared by the President.

Through the PA Program, FEMA provides supplemental federal disaster grant assistance for debris 

removal, emergency protective measures, and the repair, replacement, or restoration of disasterdamaged, publicly owned facilities and the facilities of certain Private Non-Profit (PNP) organizations.

The PA Program also encourages protection of these damaged facilities from future events by providing 

assistance for hazard mitigation measures during the recovery process. For more information visit the 

website at www.fema.gov/government/grant/pa/index.shtm. 

Reimbursement for Firefighting on Federal Property 

Under Section 11 of the Federal Fire Prevention and Control Act of 1974, reimbursement may be made 

to fire departments for fighting fire on property owned by the federal government. Only firefighting 

costs over and above normal operating costs are reimbursable. Claims are submitted to USFA and are 

reviewed by the Deputy Administrator to ensure they meet the criteria outlined in the Code of Federal 

Regulations. For more information visit the website at www.usfa.fema.gov/fireservice/grants/rfff/. 

Staffing For Adequate Fire & Emergency Response Grants (SAFER) 

The Staffing for Adequate Fire and Emergency Response Grants (SAFER) was created to provide funding 

directly to fire departments and volunteer firefighter interest organizations to increase the number of 

trained, “front line” firefighters available in their communities. 

The goal of SAFER is to enhance the local fire departments’ abilities to comply with staffing, response, 

and operational standards established by the NFPA and OSHA (NFPA 1710 and/or NFPA 1720 and OSHA 

1910.134). For more information, visit the website at www.fema.gov/firegrants/safer/index.shtm. 

Tribal Homeland Security Grant Program (THSGP) 

THSGP provides supplemental funding directly to eligible tribes to help strengthen the nation against 

risks associated with potential terrorist attacks. The THSGP enhances the ability of tribal nations to 

prevent, protect against, respond to, and recover from potential terrorist attacks and other hazards. 
Last Updated June 2013 Page 53

Pursuant to the 9/11 Commission Act, a directly eligible tribe applying for a grant shall designate an 

individual to serve as a tribal liaison with the Department of Homeland Security (DHS) and other federal, 

state, local, and regional government officials. The THSGP is an important part of the Administration’s 

larger, coordinated effort to strengthen homeland security preparedness by including tribal nations. The 

THSGP implements objectives addressed in a series of post-9/11 laws, strategy plans, and Homeland 

Security Presidential Directives. For more information visit the website at 

http://www.fema.gov/government/grant/thsgp/index.shtm. 
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Private Sector and Community Engagement

FEMA Industry Liaison Program

The FEMA Industry Liaison Program is a point-of-entry for vendors seeking information on how to do 

business with FEMA during disasters and non-disaster periods of activity. The program coordinates 

vendor presentation meetings between vendors and FEMA program offices, establishes strategic 

relationships with vendor-supporting industry partners and stakeholders, coordinates Industry Days, 

conducts market research, responds to informal Congressional requests, and performs vendor analysis 

reporting. 

Vendors interested in doing business with FEMA should take the following steps: Register in the Central 

Contractor Registration (CCR) at www.ccr.gov, contact the FEMA Industry Liaison Program at 

http://www.fema.gov/privatesector/industry/index.shtm, or call the Industry Liaison Support Center at 

(202) 646-1895.

FEMA Small Business Industry Liaison Program

The FEMA Small Business Industry Liaison Program provides information on doing business with FEMA, 

specifically with regard to small businesses. Small business vendors are routed to the FEMA Small 

Business Analyst for notification, support and processing. For more information see 

http://www.fema.gov/privatesector/industry/about.shtm or contact FEMA-SB@dhs.gov. 

Office of Small and Disadvantaged Business Utilization (OSDBU)

The Office of Small and Disadvantaged Business Utilization operates within the Office of the Chief 

Procurement Officer and serves as the focal point for small business acquisition matters, and works 

closely with all DHS components to implement the program. OSDBU makes available forecasts of 

contract opportunities, vendor outreach sessions, a list of component small business specialists, DHS 

prime contractors, and information about the DHS mentor-protégé program. 

For more information, see http://www.dhs.gov/openforbusiness or contact OSDBU at (202) 447-5555. 
Last Updated June 2013 Page 55

Research and Product Development

CBP Laboratories and Scientific Services

CBP Laboratories and Scientific Services coordinates technical and scientific support to all CBP trade and 

border protection activities. For more information, visit 

http://www.cbp.gov/xp/cgov/trade/automated/labs_scientific_svcs/. 

Defense Technology Experimental Research (DETER)

DETER is a national cybersecurity experimental infrastructure which enables users to study and evaluate 

a wide range of computer security technologies including encryption, pattern detection, intrusion 

tolerant storage protocols, next generation network simulations, as well as develop and share 

educational material and tools to train the next generation of cyber-security experts. 

Newsletters, published papers, videos and presentations can be viewed at http://www.isi.edu/deter/. 

Contact testbed-ops@isi.deterlab.net for more information. 

DHS Small Business Innovation Research (SBIR) Program

The SBIR Program is designed to stimulate technological innovation, to strengthen the role of small 

business in meeting DHS research and development needs, to foster and encourage participation of 

socially and economically disadvantaged persons and women-owned small business concerns in 

technological innovation, and to increase the commercial application of DHS-supported research or 

research and development results.

SBIR research areas are chosen for their applicability to homeland security missions and address the 

needs of the seven DHS operational units. Additional information can be found at 

https://sbir2.st.dhs.gov. 

DHS Technology Transfer Program

The Technology Transfer Program promotes the transfer and/or exchange of technology with industry, 

State and local governments, academia, and other federal agencies. The technologies developed and 

evaluated within DHS can have potential commercial applications and dramatically enhance the 

competitiveness of individual small businesses as well as expand areas of cooperation for non-federal 

partners. For more information, visit www.dhs.gov/xabout/structure/gc_1264538499667.shtm. 

Homeland Open Security Technologies

Homeland Open Security Technologies works to improve federal, state, and local government’s ability to 

collaborate with the open source software communities focused on security. The objectives are to 

improve the process for government acquisition of open technology, encourage the contribution of 

government funded research to these communities, and identify and seed development in prioritized 

gaps. For more information, see www.cyber.st.dhs.gov/host.html. 
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Mass Transit Security Technology Testing

In coordination with TSA’s Office of Security Capabilities and DHS’s Office of Science and Technology, the 

Mass Transit Division pursues development of multiple technologies to advance capabilities to detect 

and deter terrorist activity and prevent attacks. 

TSA partners with mass transit and passenger rail agencies to conduct pilot testing of various security 

technologies. These activities evaluate capabilities in the varied operational environments that prevail in 

rail and bus operations across the country. 

For more information, contact MassTransitSecurity@dhs.gov. 

Minority Serving Institutions (MSIs) Programs

MSI Programs include the Scientific Leadership Award (SLA) grant program and the Summer Research 

Team program. Both programs improve the capabilities of MSIs to conduct research, education, and 

training in areas critical to homeland security and to develop a new generation of scientists capable of 

advancing homeland security goals. The SLA program provides three to five years of institutional support 

for students and early career faculty. The Summer Research Team programs provide support for a tenweek collaborative research experience between recipient MSIs and the Centers of Excellence. 

For more information, please visit Historical Funding Opportunity Announcements (CDG and SLA) at 

http://grants.gov/; DHS Scholars Program at http://www.orau.gov/dhsed/; or Summer Research Team 

Program at http://www.orau.gov/dhseducation/. For more information, please contact 

universityprograms@hq.dhs.gov. 

National Urban Security Technology Laboratory 

The NUSTL tests, evaluates, and analyzes homeland security capabilities while serving as a technical 

authority to first responder, State, and local entities. NUSTL is a federal technical resource supporting 

the successful development, integration, and transition of homeland security technologies into 

operational end-user environments.

NUSTL’s broad ranging relationships with the homeland security community enable the use of the New 

York metropolitan area as an urban test location for the diverse technologies and systems being 

developed to prepare and protect our nation. For more information, contact nustl@dhs.gov. 
Last Updated June 2013 Page 57

Appendix A

Department of Homeland Security Contacts

COMPONENTS POC Email Phone Numbers

CBP CBP State, Local, Tribal Liaison

CBP-STATE-LOCAL-TRIBALLIAISON@cbp.dhs.gov (202) 325-0775 

CBP ACE Help Desk (800) 927-8729

CBP Air & Marine Operations Center (AMOC) (951) 656-8000

CBP Carrier Liaison Program clp@dhs.gov (202) 344-3440

CBP CBP INFO Center https://help.cbp/app/home (877) CBP-5511

CBP Client Representative Office (571) 468-5000

CBP Electronic System for Travel Authorization (ESTA) https://esta.cbp.dhs.gov/esta/ (202) 344-3710

CBP Global Entry cbp.goes.support@dhs.gov (866) 530-4172

CBP Industry Partnership Program industry.partnership@dhs.gov (202) 344-1180

CBP Intellectual Property Rights Help Desk ipr.helpdesk@dhs.gov (562) 980-3119 ext. 252

CBP Intellectual Property Rights Policy and Programs iprpolicyprograms@dhs.gov

CBP National Gang Intelligence Center (703) 414-8600

CBP Private Aircraft Travel Entry Programs private.aircraft.support@dhs.gov

CBP Secure Freight Initiative securefreightinitiative@dhs.gov

CBP Trusted Traveler Programs (NEXUS, SENTRI, FAST) cbp.goes.support@dhs.gov

CRCL Disability Preparedness Disability.preparedness@dhs.gov (202) 357-8483 

CRCL Training crcltraining@dhs.gov (202) 357-8258

CRCL Tanya Cantrell Tanya.Cantrell@dhs.gov (202) 254-8214

NPPD/CS&C Control Systems Security Program (CSSP) CSSP@dhs.gov

NPPD/CS&C Cybersecurity Evaluation Tool CSET@dhs.gov

NPPD/CS&C Information Technology Sector ncsd_cipcs@hq.dhs.gov 

NPPD/CS&C Office of Emergency Communications oec@hq.dhs.gov

NPPD/CS&C Software Assurance Program software.assurance@dhs.gov

NPPD/CS&C

U.S. Computer Emergency Readiness Team (USCERT info@us-cert.gov (888) 282-0870 

NPPD/CS&C US-CERT Secure Operations Center soc@us-cert.gov (888) 282-0878

NPPD/CS&C

State, Local, Tribal and Territorial Cybersecurity 

Engagement Program CSC_SLTT@hq.dhs.gov

DHS

Center for faith-based and Neighborhood 

Partnerships infofbci@dhs.gov

DHS Homeland Security Information Network (HSIN) hsin.helpdesk@dhs.gov (866) 430-0162

DHS Lessons Learned and Information Sharing (LLIS) feedback@llis.dhs.gov (866) 276-7001

DHS National Information Exchange Model Program niempmo@niem.gov
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DHS Office of Intergovernmental Affairs (IGA) Dhs.iga@hq.dhs.gov (202) 282-9310

DNDO Steven Gunnink D.Gunnink@hq.dhs.gov (202) 254-7106

FEMA Richard Flores richard.flores@dhs.gov (202) 646-4663

FLETC Terry Todd terry.todd@dhs.gov (575) 746-5717

I&A Fusion Center Support FusionCenterSupport@hq.dhs.gov (202) 447-4242

ICE Lorena Balanta Lorena.balanta@dhs.gov (202) 732-3925

NPPD/IP Renee Murphy Renee.Murphy@hq.dhs.gov (703) 603-5083

OGC Randy Kaplan Randall.Kaplan@hq.dhs.gov (202) 282-9941

OHA Tamara Blount Tamara.Blount@hq.dhs.gov (202) 254-6855

OPS Denzil D. Thies denzil.thies@hq.dhs.gov (202) 357-7622

PRIV Ken Hunt ken.hunt@hq.dhs.gov (703) 235-0762

S&T Stephanie Willett Stephanie.willett@hq.dhs.gov (202) 658-8229

TSA Howard Goldman Howard.Goldman@dhs.gov (571) 227-2679

USCG Kirstin Riesbeck Kirstin.riesbeck@uscg.mil (202) 245-0527

USCIS Mary Flores Mary.F.Flores@uscis.dhs.gov (202) 272-8258