### Sichuan Airlines Co., Ltd

Page 1 of 4 

### Sichuan Airlines CO., LTD.

Family Support Plan

I. Introduction

Sichuan Airlines submits the following document in accordance with the Foreign Air Carrier Family Support Act of 1997 (49 U.S.C. Section 41313). The purpose of Sichuan Airlines' Family Assi stance Plan is to ensure that in the
event of an accident within the United St ates involving a flight operated by Sichuan Airlines with a significant loss of life, the carrier is prepared to:

A. Act in the best interests of survivors, survivor families and victim families.

B. Treat survivors, survivor families and victim families with dignity.

C. Respect the cultural and religious backgrounds of survivors, survivor families and

victim families

.

This plan is part of a larger effort, wh ich includes the Department of Transportation (DOT) and the National Transportation Safety Board (NTSB) and other governmental entities, to assist survivors, survivor families and victim families in the event of an
aviation accident.

II. Toll-free telephone number

A. In the event of an aircraft accident, Sichua n Airlines will establish a reliable, tollfree telephone number and provide personnel to take calls to such number from the families of all passengers aboard the aircraft.

B. Sichuan Airlines will publicize the toll-free number by providing it to the DOT, the NTSB, the organization designated for the accident by the NTSB under Section 1136(a)(2) of the Act (if any), and the local, national and international
news media.

C. Sichuan Airlines will provide the toll -free number to the foregoing as soon as practicable after confirming that one of its aircraft was involved in an accident and that the accident resulted in a major loss of life.

III. Notification of families



### A. Sichuan Airlines will notify the immediate families of passengers aboard its aircraft involved in an accident prior to providing any public notice of the names of the passengers.

B. Sichuan Airlines will provide such no tification by using the services of the organization designated for the accident under Section 1136(a)(2) of the Act (if any).

### Sichuan Airlines Co., Ltd

Page 2 of 4 C. Otherwise, Sichuan Airlines will notif y the immediate families through suitably trained personnel.

D. Sichuan Airlines will provide adequate trai ning to its staff and agents to meet the needs of survivors, survivor families and victim families.

E. Sichuan Airlines will notify the immedi ate family of any passenger aboard an aircraft involved in an accident as soon as the identity of that passenger has been verified, whether or not the names of all the passengers aboard the aircraft have
been verified.

F. Families will be updated periodically on the accident as additional information
becomes available.

G. Sichuan Airlines’ treatment of the families of nonrevenue passengers will be the same as its treatment of the families of revenue passengers.

IV. Notification of fa mily support services

Sichuan Airlines will provide, immediat ely upon request, and update a list (based on
the best available information at the ti me of the request) of the names of the passengers aboard the aircraft (whether or not such names have been verified), to the director of family support services de signated for the accident under Section 1136(a)(1) and the organization designated for the accident under Section 1136(a)(2) (if any).

V. Consultation

Sichuan Airlines will consult the immediate family of each passenger about the disposition of all remains and personal e ffects of the passenger that are within
Sichuan Airlines’ control.

VI. Return of possessions

A. If requested by the family, any possession (regardless of its condition) of the passenger that is within the control of Sichuan Airlines will be returned to the family unless it is required for accident investigation or criminal investigation.

B. Any unclaimed possession of a passenger that is within Sichuan Airlines’ control will be retained by Sichuan Airlines for not less than 18 months after the date of
the accident.

VII. Other assurances

A. The local medical examiner or coroner is responsible for the positive identification of fatalities. If a passenger has died, the medical examiner or coroner will provide official notification of death to the passenger's immediate family. The medical examiner or coroner is responsible for the disposition of both

### Sichuan Airlines Co., Ltd

Page 3 of 4 identifiable and unidentified human remains.

B. For injured passengers, the hospital to whic h they are admitted is responsible for status updates. However, to the extent Sichuan Airlines has information on the condition of such passengers, it will shar e such information with their immediate
families.

VIII. Monument

A. Sichuan Airlines will consult the immediate family of each passenger about any
monument construction in the United Stat es for the passengers aboard a Sichuan
Airlines aircraft involved in an accident, including any inscription.


### B. Sichuan Airlines will honor a request fr om a passenger's immediate family to remove any reference to that passenger's name from the monument.

IX. Cooperation with other organization(s)

Sichuan Airlines will cooperate with any organization designated for the accident by the NTSB under Section 1 136( a)(2) of the Act on an ongoing basis to ensure that immediate family members of passengers recei ve an appropriate level of services and assistance following an accident.

X. Compensation to service organization(s)

A. Sichuan Airlines will provide reasona ble compensation to the organization designated for the accident by the NTSB under Section 1136(a)(2) of the Act for services and assistance provided by the organization on Sichua n Airlines’ behalf.

B. Sichuan Airlines will expect the design ated organization to provide a detailed accounting of any services and assist ance for which it requests compensation.

XI. Travel and care expenses

A. Sichuan Airlines will assist the immediate families of passengers aboard a
Sichuan Airlines aircraft involved in an acci dent in traveling to the location of the accident and provide for physical care while they are staying at such location.

B. The NTSB has accident-site jurisdiction. W ithin security limitations established by the NTSB, Sichuan Airlines will assist family requests to visit the accident scene. Access to the site may be limit ed by terrain, biohazard and other hazardous material concerns, security measures, or other unforeseen conditions.

XII. Resources for plan

Sichuan Airlines will commit sufficient re sources to carry out the Family Support
Plan.

### Sichuan Airlines Co., Ltd

Page 4 of 4 XIII. Consultation on response not covered by plan

In the event that Sichuan Airlines volunteer s assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving a major loss of life, Sichuan Air lines will consult with the NTSB and the Department of State on the provision of the assistance.

XIV. Notice concerning liability for manmade structures

In the case of an accident that results in significant damage to a manmade structure or other property on the ground that is not government owned, Sichuan Airlines will promptly provide notice, in writing, to the ex tent practicable, directly to the owner of the structure or other property about liab ility for any property damage and means for obtaining compensation.

At a minimum, the written noti ce shall advise the owner:

A. To contact the insurer of the property as the authoritative source for information about coverage and compensation.

B. To not rely on unofficial informa tion offered by Sichuan Airlines’ representative(s) about compensation by Sichuan Airlines for accident-site property damage.

C. To obtain photographic or other detailed evidence of property damage as soon as possible after the accident, c onsistent with restrictions on access to the accident site.

XV. Simultaneous electronic tr ansmission of NTSB hearing

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Sichuan Airlines will ensure that the pr oceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of Sichuan Airlines’ flight if that city is located in the United States.