7920 Federal Register / Vol. 86, No. 20 / Tuesday, February 2, 2021 / Notices 

SUPPLEMENTARY INFORMATION: 

OMB Control Number: 2120–0076. 

Title: AVIATOR Customer 

Satisfaction Survey. 

Form Numbers: N/A (electronic). 

Type of Review: Renewal of an 

information collection. 

Background: The Government 

Performance and Results Act of 1993 

(GPRA) Section 2(b)(3) requires agencies 

to ‘‘improve Federal program 

effectiveness and public accountability 

by promoting a new focus on results, 

service quality, and customer 

satisfaction’’. In addition, as stated in 

the White House ‘‘Memorandum for 

Heads of Executive Departments and 

Agencies’’ regarding Executive Order 

No. 12862, ‘‘the actions the order 

prescribes, such as surveying customers, 

surveying employees, and 

benchmarking, shall be continuing 

agency activities’’. This collection 

supports the above directives as well as 

the DOT strategic goal of Organizational 

Excellence. 

In compliance with the Government 

Paperwork Elimination Act (GPEA), all 

of our data collection will be 100% 

electronic using an online form; 

Applicants will be asked to complete 

the survey just before they exit the 

system. This survey is designed to 

identify potential problems with FAA’s 

automated staffing solutions, as well as 

to evaluate customer satisfaction with 

the on-line application process. The 

information is not gathered by any other 

collection. It will be difficult, if not 

impossible to improve our overall 

performance and customer satisfaction 

without using this survey. 

Respondents: Completion of the 

Survey is completely optional. It is 

presented electronically to all 

individuals who apply on job vacancy 

announcements for FAA employment. If 

the applicant chooses not to complete 

the Survey at the time of application the 

Survey will be available if/when the 

individual returns to the AVIATOR 

system to update their job application or 

when they elect to review their 

application status. 

Frequency: On every job vacancy 

announcement for each individual 

applicant (unless the individual 

completes the Survey on an 

announcement; in this situation, the 

Survey is no longer presented to the 

applicant for this vacancy 

announcement). 

Estimated Average Burden per 

Response: We estimate that it will take 

each of our 138,953 (total for 2019) 

applicants three minutes to complete 

one survey for a total of 416,859 hours 

if all applicants choose to complete the 

survey. Statistics show that an average 

of 21.3% of the applicants (13,019 for 

2019) complete a survey resulting in an 

estimate of 651 total hours. 

The survey is presented in three 

sections; USAJobs portion of the 

application process, FAA portion of the 

application process, and the Overall 

Application Process. Both the AVIATOR 

and USAJobs Process sections begin 

with a question to determine if the 

applicant is a first-time user of the 

particular system (‘‘Was this your first 

time applying for a job using the 

USAJOBS application process?’’ and 

‘‘Was this your first time applying for a 

FAA job?’’), followed by ‘‘Yes’’ and 

‘‘No’’ optional answers. 

In the USAJobs section, applicants are 

presented the set of statements below. 

They will be asked to give their level of 

agreement with each statement by 

selecting one of the following five 

choices: Strongly agree, agree, disagree, 

strongly disagree, or no basis to judge. 

Applicant Statements: 

(1) Overall, my satisfaction with the 

USAJOBS portion of this application 

process was positive. 

(1) I was able to navigate around the 

USAJOBS website with little or no 

difficulty. 

(2) I was able to complete and/or 

upload my resume in USAJOBS with 

little or no difficulty. 

(3) I was able to successfully upload 

and attach my documents in USAJOBS 

with little or no difficulty. 

(4) I was able to get assistance with 

USAJOBS as needed. 

Applicants will also be given the 

opportunity to add additional comments 

in two separate text areas provided in 

this section. 

In the AVIATOR section, applicants 

are presented the set of statements 

below. They will be asked to give their 

level of agreement with each statement 

by selecting one of the following five 

choices: Strongly agree, agree, disagree, 

strongly disagree, or no basis to judge. 

Applicant Statements: 

(1) Overall, my satisfaction with the 

FAA AVIATOR portion of this 

application process was positive. 

(2) I was able to navigate around the 

FAA AVIATOR website with little or no 

difficulty. 

(3) I was able to complete and submit 

the application with no difficulty (only 

applicable to applicants whose 

responses met the eligibility 

requirements of the position). 

(4) The FAA AVIATOR system 

notified me when there was a problem 

with my application (applicable to 

applicants whose responses did NOT 

meet the eligibility requirements of the 

position). 

(5) I was able to get assistance with 

the FAA AVIATOR system as needed. 

Applicants will also be given the 

opportunity to add additional comments 

in two separate text areas provided in 

this section. 

In the Overall Process section, 

applicants are presented the set of 

statements below. They will be asked to 

give their level of agreement with each 

statement by selecting one of the 

following five choices: Strongly agree, 

agree, disagree, strongly disagree, or no 

basis to judge. 

Applicant Statements: 

(1) The steps required to apply for the 

position were clear to me. 

(2) The transition between USAJOBS 

and FAA AVIATOR system was 

seamless. 

(3) I like being able to store my 

resumes and documents and attach 

them to my FAA job application(s). 

(4) This online process will make it 

easier for me to apply to future jobs for 

the FAA. 

Applicants will also be given the 

opportunity to add additional comments 

in a single text area in this section. 

Estimated Total Annual Burden 

Cost of the time burden for 

respondents: 13,019 respondents × 0.05 

hours × $25.72/hour * = $16,742.43. 

(* Source: BLS Mean Hourly Wage for 

All Occupations, http://www.bls.gov/ 

oes/current/oes_nat.htm#00-0000). 

Issued in Washington, DC, on January 27, 

2021. 

Alpha Woodson-Smith, 

Computer Scientist, Program Manager, 

Federal Aviation Administration, Office of 

Finance and Management (AFN), Information 

Technology Division (AIT), Enterprise 

Program Management Service, Business 

Management Portfolio (AEM–320). 

[FR Doc. 2021–02130 Filed 2–1–21; 8:45 am] 

BILLING CODE 4910–13–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

[OMB Control No. 2900–0675] 

Agency Information Collection 

Activity: (Vetbiz Vendor Information 

Pages Verification Program) 

AGENCY: Center for Verification and 

Evaluation, Department of Veterans 

Affairs. 

ACTION: Notice. 

SUMMARY: Center for Verification and 

Evaluation (CVE), Department of 

Veterans Affairs (VA), is announcing an 

opportunity for public comment on the 

proposed collection of certain 

information by the agency. Under the 

Paperwork Reduction Act (PRA) of 

1995, Federal agencies are required to 


jbell on DSKJLSW7X2PROD with NOTICES
Federal Register / Vol. 86, No. 20 / Tuesday, February 2, 2021 / Notices 7921 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

reinstatement of a currently approved 

collection, and allow 60 days for public 

comment in response to the notice. 

DATES: Written comments and 

recommendations on the proposed 

collection of information should be 

received on or before April 5, 2021. 

ADDRESSES: Submit written comments 

on the collection of information through 

Federal Docket Management System 

(FDMS) at www.Regulations.gov or to 

Terrence Moultrie (00VE), Department 

of Veterans Affairs, 810 Vermont 

Avenue NW, Washington, DC 20420 or 

email to Terrence.moultrie@va.gov. 

Please refer to ‘‘OMB Control No. 2900– 

0675’’ in any correspondence. During 

the comment period, comments may be 

viewed online through FDMS. 

FOR FURTHER INFORMATION CONTACT: 

Terrence Moultrie at (202) 461–4300 or 

FAX (202) 495–5805. 

SUPPLEMENTARY INFORMATION: Under the 

PRA of 1995, Federal agencies must 

obtain approval from the Office of 

Management and Budget (OMB) for each 

collection of information they conduct 

or sponsor. This request for comment is 

being made pursuant to Section 

3506(c)(2)(A) of the PRA. 

With respect to the following 

collection of information, CVE invites 

comments on: (1) Whether the proposed 

collection of information is necessary 

for the proper performance of CVE’s 

functions, including whether the 

information will have practical utility; 

(2) the accuracy of CVE’s estimate of the 

burden of the proposed collection of 

information; (3) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (4) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

the use of other forms of information 

technology. 

Authority: Public Law 104–13; 44 

U.S.C. 3501–3521. 

Title: Vetbiz Vendor Information 

Pages Verification Program, VA Form 

0877. 

OMB Control Number: 2900–0675. 

Type of Review: Extension of a 

currently approved collection. 

Abstract: Vetbiz Vendor Information 

Pages Verification Program is used to 

assist federal agencies in identifying 

small businesses owned and controlled 

by veterans and service-connected 

disabled veterans. The information is 

necessary to ensure that veteran owned 

businesses are given the opportunity to 

participate in Federal contracts and 

receive contract solicitations 

information automatically. VA will use 

the data collected to verify small 

businesses as veteran-owned or servicedisabled veteran-owned. 

Affected Public: Business or other forprofit. 

Estimated Annual Burden: 10,000 

hours. 

Estimated Average Burden per 

Respondent: 30 minutes. 

Frequency of Response: On occasion. 

Estimated Number of Respondents: 

20,000. 

By direction of the Secretary. 

Danny S. Green, 

Department Clearance Officer, Office of 

Quality, Privacy and Risk, Department of 

Veterans Affairs. 

[FR Doc. 2021–02166 Filed 2–1–21; 8:45 am] 

BILLING CODE 8320–01–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Draft Criteria for Section 203 of the VA 

MISSION Act of 2018 

AGENCY: Department of Veterans Affairs. 

ACTION: Notice and request for comment. 

SUMMARY: The Secretary of Department 

of Veterans Affairs (VA) is responsible 

for establishing a procedure for making 

recommendations in reviewing assets 

and infrastructure. This notice provides 

the selection criteria to guide this 

process in order to meet this this 

responsibility. 

ADDRESSES: Written comments may be 

submitted through www.regulations.gov. 

Comments should indicate that they are 

submitted in response to ‘‘Notice of 

Intent and request for comments.’’ 

During the comment period, comments 

may also be viewed online through the 

Federal Docket Management System at 

www.regulations.gov. 

DATES: Comments must be received on 

or before May 1, 2021. 

FOR FURTHER INFORMATION CONTACT: 

Valerie Mattison Brown, Chief Strategy 

Officer, Veterans Health Administration, 

Department of Veterans Affairs, 810 

Vermont Avenue NW, Washington DC 

20420, (202) 461–7100 or 

VAMissionActSection203@va.gov. 

SUPPLEMENTARY INFORMATION: Section 

1703C of 38 U.S.C., as added by Section 

203 of the John S. McCain III, Daniel K. 

Akaka, and Samuel R. Johnson VA 

Maintaining Internal Systems and 

Strengthening Integrated Outside 

Networks (MISSION) Act of 2018 

requires VA to establish criteria to be 

used in assessing and making 

recommendations regarding the 

modernization or realignment of 

facilities of the Veterans Health 

Administration (VHA) under the 

subtitle Selection Criteria. In 2019, VHA 

began working with various 

stakeholders and experts to identify 

factors to be considered in developing 

the criteria. VHA solicited feedback 

from Veterans Service Organizations, 

Veteran Engagement Boards and a wide 

range of interdisciplinary VA leaders. 

Six criteria and associated sub-criteria 

were developed through these robust 

engagements. VHA proposes to use 

these criteria to evaluate potential 

market opportunities for submission to 

the Asset and Infrastructure Review 

Commission. 

Foreword 

VA is honored to deliver excellent 

health care for the more than 9 million 

Veterans who entrust us with their care 

and is proud to serve as the backstop to 

the Nation’s health care system. VA was 

in the midst of a tremendous 

transformation before the COVID–19 

pandemic, working to empower 

Veterans with more excellent choices 

while modernizing our systems to 

enable an optimal experience of care 

and services. As the impacts of this 

unprecedented public health challenge 

have moved across the Nation and the 

globe, we have continued to 

demonstrate the strength of our 

nationwide, integrated system, 

positioning VA at the leading edge of 

U.S. health care on behalf of those we 

serve. We have employed each of our 

four missions—health care, education, 

research and emergency response—to 

lead the Nation forward beside our 

interagency and strategic partners. Each 

of these missions will be a vital element 

of the next step in our transformation 

journey: Designing the future of VA 

around the Veterans we serve. 

VA works each day to serve and 

honor America’s Veterans and seeks to 

ensure each individual Veteran feels 

they are cared for uniquely, wherever 

they are and however they need. As 

Veteran needs, preferences and 

demographics shift over the coming 

decades, decisions about health care 

delivery and infrastructure need to be 

made by the Secretary to ensure 

Veterans can continue to access a 

sustainable, flexible and high-quality 

health care system well into the future. 

In line with our missions, VA proposes 

the following set of criteria for making 

decisions on health care improvement, 

as required by Section 203 of the 

MISSION Act of 2018. The criteria are 

designed to keep Veterans’ needs at the 

center of the decision-making process, 


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