60 

Supply Store Access Request Form ( for Contractor Use Only)

All items purchased from the DOE Headquarters supply stores are to be for OFFICIAL GOVERNMENT BUSINESS ONLY. 

PAPERCLIPS ETC. 

SUPPLY STORE ACCESS REQUEST FORM 

In order for non-federal headquarters personnel to gain access to make purchases of supplies from the 

headquarters supply stores, this form MUST BE FULLY COMPLETED and contain all of the signature 

authorities. Other than Signature fields, all the other fields are fillable through Acrobat, though you cannot 

save the form with the Acrobat Reader application, you must print the document with the data entered.

An organization granting a non-federal headquarters employee access to make purchases in the supply stores 

understands that their organization will be billed for the supply items through the Working Capital Fund 

(WCF). Examples of employee needing to complete this form to gain store access include: 

 Military on assignment 

 Detailee from another agency 

 Summer interns 

 Contractor employees 

At the end of the employee’s employment term with the headquarters organization, the supply store manager 

must receive an email notification so that the employee access can be terminated. Also, any changes in the 

employee data, such as new badge number, name change should also be notified. 

In order for this form to be official, all of the information must be completed in its entirety. After the form is 

completed and all of the signatures are gained, the form will be submitted to the supply store manager. 

DOE HQ ID BADGE NUMBER: ______________________________________ 

FULL NAME: _____________________________________________________ 

STATUS (Contractor, Detaile, Military): _________________________ 

COMPANY NAME: _____________________________________________________________________ 

ROUTING SYMBOL: _________ BILLING ORGANIZATION CODE: __________________________ 

FEDERAL POINT OF CONTACT (full name and phone): ________________________/_______________ 

Office Director: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Budget Officer: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Administrative 

Officer: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Store Contract COR Approval: _________________________________________ 
2 
Requisition for Supplies, Equipment or Service (HQ F 4250.2) 

58 
Mailing List Maintenance 27

Moving Services 28

Parking 28

Passports, Official 29

Photographic Library 30

Photography 31

Printing Procurement 32

Property Management Services 33 

Property Removal, Authorization 33

 Requests to Purchase Office Furniture or Office Equipment 35

 Key and Locksmith Services 36

 Excessing Furniture and Equipment Pick-up Service 36

 Maintenance and Repair of Office Equipment 38

 Recycling of Electronics or Equipment 39

 HQ Personal Property Management Council (PPMC) 39

Recycling 40

Renovations for Presidential Appointees 40

Safety and Health 41 

Accidents/Injuries Reporting 41 

Environmental Quality of Office Space 42

 Evacuation and Shelter-in-Place Exercises 42

 Occupant Emergency Plans 42

 Safety & Health Training 43

Self Service Supply Stores/Access Requests 44

Travel 45

 Domestic 45

 International 45 

 Travel Medical Insurance 46

VIP Transportation 46

Visas, Official 47

Office of Administration Functional Areas (At-a-Glance) 48

4 
Request for Certified and Registered Mailing (DOE F AD-H47)

56 
6 

1. Alterations of DOE Leased Facilities

Alterations in leased facilities require somewhat different procedures from 

those used in DOE-owned buildings. There are two contracting mechanisms 

used in leased buildings. The Supplemental Lease Agreement (SLA) is used 

for moderate and extensive renovations, and the Pre-Authorized Tenant Work 

Form (PATW) is used for small jobs that do not require any design and do 

not impact building structural or mechanical infrastructure in any way. This 

work may be purchased with a credit card as long as the cost does not exceed 

$2,500 and other requirements of the PATW are met. 

Submitting Requisitions for Alterations Requests in DOE Leased Facilities 

All requests for renovations in leased facilities are coordinated through the 

Project Integration and Logistics Office staff located in Room 1G-079 of the 

Forrestal Building.

2. Alterations of DOE Owned Facilities

a. Minor Alternations (Alterations costing less than $2,000)

Includes floor plans, design services, and facilities engineering support. 

To request renovations or alterations, submit a completed Requisition for 

Supplies, Equipment or Service (DOE F 4250.2) to the Project Integration 

and Logistics Office staff located in Room 1G-079, or telephone (202) 586-

6080. 

Design: 1-7 days 

 Procurement: 2-3 days 

 Construction: 1-7 days 

b. Moderate and Extensive Renovations (costing less than $25,000, 

 but more than $2,000)

Range from work such as the relocation of doors and partitions and 

installation of systems furniture and more extensive utility modifications. 
54 

Property Removal Form (HQ F. 1400.25)
8 

a.) Date and time of requested service; b.) Number of passengers to 

be transported; c.) Pickup point and projected destination; d.) Name 

and telephone number of requesting office contact; and e.) Any special 

instructions, as required. Bus Services can also be requested by calling (202) 

586-5235 in Forrestal.

The Program Office requesting the unscheduled bus service will be billed 

according to the contractual requirements. An estimate of cost will be 

provided by the contract COR prior to scheduling. 

The standard level of service is to provide transportation when the 

requirement exceeds the limitations of the regularly scheduled shuttle bus. 

The number of buses to be provided for “special” service will depend on the 

number of passengers and pick-up/destination points. Usually, if service is in 

the general locale to the duty station and time permits, one bus will be used to 

make continuous round trips until the passengers are transported.

4. Bus, Shuttle

Bus Shuttle services consist of shuttle bus service for the transport of DOE

employees, contractors and authorized guests to and from the Forrestal and 

Germantown complexes to include Cloverleaf and 270 Corporate. Only 

authorized DOE employees, contractors, and guests who have a DOE badge 

or a bus pass issued by the Transportation Services Group may use this 

service for meetings, training or temporary assignments. In the event of an 

overflow situation the Transportation office will supply a federal vehicle 

through the Department’s U-Drive it Program. A DOE employee with 

a valid state license is approved to operate a federal vehicle for official 

business.

The bus stop locations are: 

• Germantown - East side of Germantown building (cafeteria 

side) 

• Forrestal - Drop Off: under the main entrance overhang 

located on 10th Street 

• 270 Corporate Centers (20300 Century Boulevard) - front 

entrance 
52 

Courier Messenger Request (HQ F. 1400.1)
10 

The Southbound route will depart Germantown at the posted times. The arrival 

and departure times at Cloverleaf and 270 Corporate will be within five (5) 

minutes in duration from the time it arrives at each stop. The Northbound route 

will depart Forrestal at the posted times. 

Note: These times may vary due to the distance traveled, during peak periods 

of traffic and road conditions or weather, these times may vary. A Transportation 

Services employee will be located at the bus stop at Forrestal and Germantown 

buildings whenever a bus will not run as scheduled to provide information or to 

offer an alternative. In the event of inclement weather, bus schedule adjustment 

information may also be provided via a DOECAST. 

The standard level of service is to provide the Department’s employees with 

safe and dependable transportation between the Forrestal and Germantown 

Headquarters locations.

5. Cafeteria

Forrestal 

The Forrestal Building has a full-service cafeteria that is open to Federal 

employees, contractors, and visitors. The cafeteria has a seating capacity of 

approximately 600. Catering services can be obtained by calling the Cafeteria 

Manager directly on (202) 554-5672.

In addition to the cafeteria, there are a snack bars on the Ground Floor, the 4th 

Floor and the 6th Floor. There are also vending machines located throughout the 

facility which are accessible 24 hours per day. Most vending machines provide 

sodas, juice, and snacks. 

The cafeteria vendors operate the Ground Floor snack bar, while the 4th Floor 

and 6th Floor snack bars are operated by blind concessionaires, under the 

auspices of the Randolph Sheppard Act.
50 

Printed Product Sales Support 301-903-3060

Printing Procurement 301-903-3237

Property and Warehousing 301-903-7050

Radio Audio Television Communications (RATCOM) 301-903-5279

Shuttle Bus Services (bus pass) 301-903-4330

Space Management Services 301-903-7050

Staffed Copy Center 301-903-3060

301-903-5459

270 CORPORATE SQUARE Phone #s

Mail Services 301-903-5273

CLOVERLEAF Phone #s

Mail Services 301-903-2130

950, 955 L’Enfant Plaza Phone #s

Building Operations and Maintenance 202-287-1533
12 

Vending Machines (Available 24 hours)

B-102

 

E-044

The standard level of service is to provide the Department’s employees 

and visitors with a diverse variety of healthy food choices, professional and 

courteous service, and an aesthetically pleasing dining environment.

Customer concerns, comments and suggestions regarding cafeteria service 

can be provided to the Office of Administration’s Customer Mailbox at MA40Customervoice@hq.doe.gov.

6. Carpet

The cost incurred to replace carpet that is damaged because of flooding is 

provided by the Office of Administration. If an organization requests the 

installation of new carpet to improve the aesthetics of their office space, it will 

be provided at a cost to the requesting organization. The type and color of 

carpet is standardized. A justification to install non-standard carpet in office 

areas will be required and must be approved by the Director, Office of Program 

Integration and Logistics Operations (MA-432), Room 1G-079. 

To request carpet service, submit a completed Requisition for Supplies, 

Equipment or Service (DOE F 4250.2) to the Project Integration and Logistics 

Office staff located in Room 1G-079, or call (202) 586-6080. In Germantown 

visit the staff located in Room number R-003 or call (301) 903-6492. 

 

The standard level of carpet service is prompt, professional delivery and 

installation of carpet within the timeframe negotiated with the customer. 

7. Conferencing Services

Conferencing services include the scheduling of conference room and setup in 

the Forrestal and Germantown auditoriums, Program Review Centers and all 
48 

SERVICES PROVIDED BY THE 

OFFICE OF ADMINISTRATION, MA-40

(At-a-Glance)

MA-40 Customer Service Liaison: Gerri M. Bullock, 202-586-4459, 

Room 4A-087, MA-40customervoice@hq.doe.gov

FORS Help Desk, Building Operations and 

Maintenance

202-586-6100

Alterations, Building 202-586-6080

Burn Bag Support 202-586-1364

Cafeteria/Snack Bars 202-586-6100

Carpet Service 202-586-6080

Conference Room Reservations/Support 202-586-6651

Copier Management Service 202-586-4318

Courier/Messenger Support 202-586-8600

Court Reporting 202-586-4318

Custodial Services 202-586-6100

Distribution/Mail List Maintenance Support 202-586-2227

DOE Studio 202-586-9115

Energy Technology Visual Collections (ETVC)/

Photographic Library

202-586-9796

Executive Driving Services (VIP) 202-586-4187/6-4188

Express Mail Support (FedEx) 202-586-6926

Fleet Management Support 202-586-4187

Graphics Support 202-586-2732 

Mail Services 202-586-6061/6-0060

202-586-0390

Moving Services 202-586-0202

Parking Garage 202-586-2724

Parking Management 202-586-4271

Passports, Official U.S.

Passport Photos 

202-586-3601

202-586-1350
14 

9. Copy Center

The staffed copy centers provide in-house copy and binding services. The 

Copy Center staff inspects and maintains twice daily all walk-up copiers 

located in the Forrestal, Germantown, and 950 L’Enfant Plaza locations. 

This includes simple repairs and routine operator maintenance of machines 

in use. Maintenance includes, but is not limited to clearing paper jams; 

cleaning glass and senors; adding toner as required; checking printing 

quality; and maintaining supply inventory in rooms.

The staffed copy centers are located in the following locations:

Forrestal Building Germantown Building 950 L’Enfant Plaza

Room GE-140 Room S-057 Room 8104

(202) 586-9000 (301) 903-3060 (202) 586-9000

Walk-up copiers are located in the following areas:

Forrestal: GE-140 1J-005

5E-028 6B-021

6E-087

Germantown: E-214 E-144

E-454 G-434

L’Enfant Plaza: 8104 

If walk-up copiers are in need of repair, contact the Copy Service Center at:

Forrestal: (202) 586-9000; Germantown: (301) 903-3060; L’Enfant Plaza: 

(202) 586-9000

The standard level of copy service is to turnaround requests within a 24-

hour period for documents not exceeding 5,000 units (page). Turnaround 

time for documents exceeding 5,000 units is generally 48 to 72 hours, unless 

there are customer specifications that need to be handled on a case-by-case 

basis. 
46 

c. Travel Medical Insurance

Travel Insurance is available for DOE employees who travel for official 

purposes. It is within the discretion of each DOE program element to procure 

travel insurance for its employees from the company of their choice. Some 

DOE Headquarters program elements, including NNSA, have contracted 

with MEDEX Assistance Corporation to obtain MEDEX SECURE, “a 

comprehensive program providing 24/7 emergency medical, security, and 

travel assistance—including emergency medical and security evacuations 

and repatriations—for travelers who are 100 or more miles away from their 

permanent residence in their home country.” DOE employees must take the 

MEDEX insurance card with them on travel. MEDEX provides multilingual 

assistance coordinators at the Emergency Response Center in Baltimore, 

Md. (410) 453-6330. Conditions, limitations and expenses not covered are 

included on the MEDEX SECURE brochure. MEDEX SECURE brochures 

can be obtained in Forrestal Building Room, GB-172 or call (202) 586-3601. 

The standard level of service is to provide timely, knowledgeable, 

professional, and courteous travel services and travel support services for 

Departmental employees.

40. VIP Transportation

The Transportation Unit (Forrestal) is responsible for providing designated 

DOE Senior Staff members with transportation services. These services 

include, but are not limited to, other government agencies within the metro 

area, airports and meeting places. To request this service, call (202) 586-

4187.

The standard level of service is to provide staff members with timely 

transportation service; clean, dependable vehicles; and courteous, safe 

drivers.

Staff members who have been designated by the Secretary Chief of Staff on 

the Priority, Approved, or Discretionary List may request this service. Hours 

of service are 8:00 a.m. through 5:00 p.m., Monday through Friday.
16 

User may request delivery or pick-up courier service by submitting a 

completed Courier Messenger Request (DOE F 1400.1), to the Courier 

Services staff located in Room GB-177, or by calling the Courier Service 

staff at: Forrestal: (202) 586-8600; or Germantown: (301) 903-4330.

The standard level of service is to provide an efficient and dependable 

messenger service for the delivery and pick-up of sensitive and priority 

unclassified material within the Washington metropolitan area. Material will 

be picked up or delivered on the next scheduled messenger run and returned 

to Room GB-177 where requesting office will be notified that material is 

ready for customer pick up. An electronic receipt is maintained to track and 

verify delivery of all materials.

The cost for these services is billed through the Working Capital Fund.

12. Court Reporting

The Office of Administration procures Court Reporting Services for the 

Department of Energy Headquarters. This service includes electronic 

recording, transcribing and transcription services of press conferences, 

courtroom and legal proceedings, depositions, advisory board and committee 

meetings, personnel grievances, appeal and administrative hearings and other 

legal proceedings.

To request these services, contact the Forrestal Printing Team in Room 

GE-140, or by calling (202) 586-4318 to request Court Reporting services 

Forward your completed request to dallas.woodruff@hq.doe.gov.

The request should include: 

a. Date and time of hearing 

b. Location of hearing

c. Type of hearing

The standard level of service is to acquire court reporting services for the 

Department of Energy Headquarters program offices. 
44 

37. Self-Service Supply Stores

This service consists of convenient self-service shopping for office supplies 

to be used for Official Government Business Only. 

This service is available during posted hours to all DOE federal employees 

and approved DOE contractors. The stores are located at Forrestal, Room 

GA-171, (202) 554-1451, and Germantown, Room R-008 (301) 515-9109.

Contractor Access Requests

Prior to making purchases in the self-service supply store, all contractors are 

required to complete an access request form. The form must be filled out 

completely and contain all of the required signatures. The form is located 

at website: http://www.management.energy.gov/documents/PAPERCLIPS_

Access_Form_Fillable_02-06-08.pdf.

The standard level of service is to provide office supplies at a discounted 

cost to the Department.

The store employees will provide professional, courteous service. When 

merchandise is not in stock, staff will: (1) provide anticipated date of arrival; 

or (2) will notify the customer if the item will no longer be available. To 

request office supplies not in the store, you can order through the catalog. 

The catalog order form is located a website: http://www.management.energy.

gov/documents/ Paperclips_Catalog_Order_Form_fillable_02-06-08.pdf 
18 

Questions regarding these services should be directed to the Collection 

Facilities staff at: Forrestal: (202) 586-8600; or Germantown (301) 903-

4483, or to the Office of Safeguards and Security at 301-903-9990.

The standard level of service is to provide a centralized and controlled 

destruction process for the users of classified and unclassified sensitive 

material consistent with applicable regulations. 

15. Directory Boards

Directory Boards are located by the elevator banks of the Forrestal North 

Building and by the “E” Corridor Elevators of the South Building. These 

services are not available at the Germantown location.

To request Directory Board Services submit a completed Requisition for 

Supplies, Equipment or Service (DOE F 4250.2), to the staff located in Room 

GG-031, or call (202) 586-6651.

The standard level of service is to consistently post accurate organizational 

information for key Departmental officials. Most updates occur within 48 

hours of notification of change(s).

16. Distribution

Primary distribution service consists of providing customers with the 

consolidation and packaging of multi-component mail outs and of daily 

items such as publications, flyers, vacancy announcements, directives and 

legislative material.

Secondary distribution service consists of supplying and maintaining many 

types of publications received from primary distribution and DOE project and 

program managers, for use in filling requests from the general public, private 

institutions, DOE personnel, the Congress, and other federal agencies.
42 

The standard level of service is to track accidents and injuries and to 

investigate complaints. Accidents and injuries will be investigated, analyzed, 

tracked and reported on a case-by-case basis. Headquarters accidents and 

injury reports will be tracked for the OSHA log and in CAIRS. Complaints 

and concerns will be investigated within 24 hours.

Environmental Quality of Office Space:

Safety and Health Services consists of mitigating or remediating building 

environmental quality in an office space which typically involves heating, 

cooling, air circulation, and lighting, but may alsoinclude noise, mold, water 

infiltration, and chemical exposures. Most environmental quality issues can 

be resolved by calling the facilities Help desk (202)586-6100 for Forrestal, 

and 950 and 955 L’Enfant Plaza or (301) 903-4005 for Germantown, 

Cloverleaf and Corporate 270. and the Maryland properties). If there are 

health-related concerns associated with the environment, please call the 

Headquarter Safety and Health Office and request an indoor air quality 

survey

Evacuation and Shelter-in-Place Exercises:

The Headquarters Safety and Health Office conducts two building 

evacuations in each of the Headquarters buildings, and one shelter-in-place 

exercise each year. 

Occupant Emergency Plans:

Occupant Emergency Plans have been created for each building. The 

complete Occupant Emergency Plan is posted on the HQ Safety and Health 

website (http://management.energy.gov/administrative_services/safety_

health.htm). A shorter “Emergency Procedures” booklet for each building 

is available through secondary distribution, Forrestal Room GE-120. An 

“Emergency Procedures” video for each building is also available on the OnLine Learning Center The Occupant Emergency Plan covers the four actions 

employees might be expected to take in an emergency: evacuation, shelter-inplace, relocation, and employee release. 
20 

The cost for these services is billed through the Working Capital Fund.

18. Electronic Services

Electronic services consists of set-up and operation of conference room 

video and audio equipment; recording of satellite television broadcasts; 

distribution of programs at fixed television production facilities within the 

DOE Headquarters complex; provide duplication of recorded interview 

footage in small quantities; perform standard and format conversion of 

recorded media; provide audio or video tape production and duplication of 

significant Departmental events; and install MATV Cable drops.

To request electronic services, submit an e-mail to FORconferencing@

hq.doe.gov or submit a completed Requisition for Supplies, Equipment or 

Service (DOE F 4250.2) to the Electronic Services staff located in Room GG031, or call (202) 586-6651 in Forrestal, and (301) 903-4352 in Germantown. 

The standard level of electronics services is performed within the timeframe 

negotiated with the customer. Based on the customer requirements and 

expectations this can vary from one-day service turnaround to several months 

turnaround.

The cost for these services is billed through the Working Capital Fund.

19. Engraving Service (Name Plates)

Engraving services consists of production of wall and desk engraved name 

plates for office directories or the desk holders. 

To request engraving services, submit a completed Order for Supplies or 

Services (DOE F 4250.3) or send an e-mail to FORconferencing@hq.doe.gov 

Conferencing staff located in Room GG-031, or call (202) 586-6651.
40 

34. Recycling

The recycling service provides a process for us to recycle white paper, gray 

paper, newspaper, telephone books, bound books, aluminum cans, plastic 

bottles, glass containers, colored paper, magazines, and envelopes. We 

also now recycle cardboard (Germantown only). By recycling, we provide 

a cleaner environment and tuition assistance for the Child Development 

Centers at the Department of Energy Headquarters.

To request Recycling service or if you have any questions about the recycling 

program please contact the Facilities Help Desk staff at Forrestal on (202) 

586-6100 or at Germantown on (301) 903-4005.

The standard level of service is to provide a systematic process for 

managing the Department of Energy Headquarters recycling program.

Recycling Batteries

Common household batteries are accepted for recycling in the Forrestal and 

Germantown Self Service Stores. Drop-off containers are available in the 

stores for the batteries. Recycling is free of charge. Batteries are shipped to 

the recycling center monthly. 

35. Renovations for Presidential Appointees

The Renovations for Presidential Appointees service consists of processing 

all requests for office renovations and furnishings for Presidential appointees. 

Requests should be directed to the Director, Office of Administration, Room 

4A-087, (202) 586-5710.

The standard level of service is to provide an efficient systematic process for 

acquiring office furnishings and equipment and completing renovations for 

Presidential Appointees in a timely and professional manner.
22 

Facilities operations and maintenance service includes the maintenance and 

repair of facility infrastructure, a comprehensive preventive maintenance 

program, and repair and/or replacement of equipment. Facility Operations 

and Maintenance provides support during facility emergencies. Facility 

emergencies may consist of a failure of critical equipment or utilities, 

flooding conditions, or similar problems that pose imminent danger to 

employee health or loss or damage to buildings, or equipment. 

a. Emergencies

To report an Emergency in the Forrestal Building

Call the Facilities Management Operations Help Desk at (202) 586-6100 

during normal business hours Monday through Friday (7:00 a.m. to 5:00 

p.m.). To report an emergency after normal business hours call Security at 

(202) 586-6900 (24 Hour Service). 

To report an Emergency in the Germantown Building

Call the Facilities Management Operations Hotline at (301) 903-4005 during 

normal business hours Monday through Friday (7:30 a.m. to 4:30 p.m.). To 

report an emergency after normal business hours call Security at (301) 903-

2403 (24 Hour Service). 

b. Routine Maintenance:

Routine maintenance consists of correcting problems of a non-emergency 

nature, such as repairs and adjustments to doors, repairing faucets, replacing 

light bulbs, adjusting room temperature. 

The standard level of Maintenance Service will be provided within (24) 

hours and (3) hours in an emergency. To request maintenance services, 

call the Facilities Management Operations Help Desk at (202)586-6100 for 

Forrestal; and 301-903-4005 for Germantown.
38 

If movers are not needed for the physical move, a message to that effect 

should be included in the remarks area of the TP form. Property in this 

case is defined as furniture and furnishings. The transfer of all computer 

equipment is handled through Sunflower.

Sunflower will be updated by the Property Management office to reflect 

the transfer of property. For verification that the transaction(s) is complete, 

the APR’s will be notified on their Monthly Gain and Loss Reports. It 

is the APR’s responsibility to verify the report. If a transaction does not 

appear, the APR should phone the Property Management Office at (202) 

586-9203 to research the transaction.

The standard level of service is to provide a systematic process for the 

removal of excess property from the Department of Energy Headquarters 

facilities.

Maintenance and Repair of Office Equipment:

The office equipment maintenance and repair service consists of locating 

a provider that is also committed to making repairs in a timely fashion. 

Equipment repair and maintenance consists of power files, Times II filing 

units, autopens, typewriters, furniture, microfiche machines and heavy 

lifting equipment. To request Equipment and Maintenance Service, call the 

staff at 202-586-6508. 

The Property Management Office takes great pride in its participation in 

the recycling of electronic equipment. Our Award Winning program is a 

vital
24 

Requests for service must be made only by a Federal employee with 

appropriate signature authority to obligate funds. Graphics services are 

to be used for official government business, and must not be copyright 

protected. If a document is copyright protect, a release must been secured and 

attached to the request. The graphics staff is available to provide planning 

assistance throughout the developmental stages of projects and customers are 

encouraged to seek assistance as early in the process as possible.

To request graphics services, please submit a completed Request for Visual 

and Print Media Services (HQ F 1420.7) to the Graphics Services staff, 

located in Room BH-039 of the Forrestal Building, or Room E-065 of the 

Germantown Building.

Requests may also be submitted by phone or fax: or email

Phone: Fax:

Forrestal: (202) 586-2732 Forrestal: (202) 586-7724

Germantown: (301) 903-3247 Germantown: (301) 903-5337 

E-mail: graphics@hq.doe.gov

An e-mail will be sent to the requesting organization point of contact when a 

job is completed. 

The standard level of graphics services is to provide courteous and 

professional customer service within the timeframe negotiated with the 

customer. The standard turnaround time for requests is five (5) working 

days. Rush projects will be completed in three (3) to four (4) working days. 

Projects requiring completion in less than three (3) working days will be 

considered as super-rush. Super-rush requests require justification and must 

be approved at the organiztion’s Office Director level or above. 

 

23. Key and Lock Services, Building 

Key and lock services consists of providing keys and locks for all office 

doors in the Forrestal and Germantown buildings. 
Key and Lock Services, Furniture:

Furniture key and lock services consists of providing keys for office 

furniture, and locksmith services. The locksmith service consists of 

procuring a locksmith to deal with locks on office furniture (desks, credenzas, 

file cabinets) and safes.

To request furniture key and lock services, submit a completed Requisition 

for Supplies, Equipment of Service (DOE F 4250.2) to the staff located in 

Room 1G-079 in Forrestal or by calling (202) 586-6100, or in Room E-073 

in Germantown, or by calling (301) 903-7050. In addition, the staff can be 

contacted via email at the following::

The HelpDesk in Forrestal: FOR Fac Ops Helpdesk

The HelpDesk in Germantown: GTN Fac Ops Helpdesk 

Excessing Furniture and Equipment Pick Up Service:

The excessing and pickup services consist of the picking up unwanted or 

excess equipment or furniture from your office. The placement of unwanted 

furniture or equipment in the hallways is not the proper way to dispose of 

these items. The professional moving staff will pick up the furniture or 

equipment from your office as shown on the following schedule of weekly 

pickups of excess equipment or furniture. Equipment or furniture that 

is no longer needed by an organization must be turned in to the Property 

Management Office by submitting a Transfer or Turn-In (TP) Form ( HQ 

F 1400.18). Prior to scheduling a pick-up of computer equipment, the 

TP and each and every computer must have a statement that is signed by 

the organization’s computer security officer certifying that all computer 

and memory-capable equipment have had their hard drives removed and 

sanitized. TP forms must also be signed by the organization’s APR. 

36 
Express mail provides insurance services for valued items in addition to a 

tracking service.

Incoming packages received by Express Mail are immediately scanned and 

an email notification is sent to the customers that an express package is ready 

for pickup. Packages can be tracked utilizing the in-house tracking system 

located at: https://cpts.doe.gov.

Registered Mail

Registered mail is the most secure mail the U.S. Postal Service offers. It 

incorporates a system of receipts to monitor registered articles from the point 

of acceptance to delivery. Domestic Return Receipts (PS Form 3811) and 

restricted delivery services are available for additional fees. Return receipts 

are no longer required for classified mail.

To request registered mail service, visit the mail service staff located in Room 

GM-142 and submit a Request for Certified and Registered Mailing (DOE F 

AD-H47). To contact the mail services staff call (202) 586-6061 in Forrestal 

and (301) 903-4111 in Germantown. 

Mail Center Locations:

Forrestal Building: Germantown Building

1000 Independence Avenue, SW19901 Germantown Road

Washington, DC 20585 Germantown, MD 20874-1290 

Room: GL-084 Room: E-060 

Telephone: (202) 586-6061 Telephone: 301-903-4111 

Hours: 7:00 a.m.-5:00p.m. Hours: 7:30 a.m.-5:00 p.m. 

270 Corporate Center:

20300 Century Boulevard

Germantown, MD 20874

Room: 1003

Telephone: 301-903-5273

Hours: 8:00 a.m.- 4:30p.m.

26 
The form is available from the Property Management staff located in Room 

1F-038 of Forrestal and Room R-006 in Germantown. The form must be 

completed and signed by an Authorized Property Pass Signer. Any DOEtagged equipment removed must have the DOE tag number on the Property 

Removal Authorization. A PRA is not needed when removing expendable 

supply items, e.g. pens, pencils, notebooks, pagers, blackberries, PDA’s and 

cellular phones. 

Authority to sign a PRA is determined by an organization’s Office Director, 

Administrative Officer, or Accountable Property Representative. The 

Property Management Office must be notified in writing of all signature 

authority designations. Holders of improperly completed or incomplete 

property passes will not be allowed by Security to remove the property from 

the facility.

SAMPLES ONLY of Government-owned Personal Property being used for 

official purposes that require a PRA for removal from facility:

• Computers (Desktop or Portable) • Transcribers

• Radios • Calculators

• Microwaves • Televisions

• Typewriters • Monitors

• Recording Devices • Cameras

• Any Furniture Item • Printers

• Refrigerators • VCRs/DVDs

• Projectors

SAMPLES ONLY of Personally-owned Property that requires a PRA for 

entry or removal from a government facility:

• Computers (Desktop or Portable) • Monitors

• Televisions • Cameras

• Microwaves • Printers

• Any Furniture Item • VCRs/DVDs

• Refrigerators • Radios

 

34 
The standard level of service is to maintain current computerized distribution 

lists to ensure accurate distribution of official materials and publications. 

Every effort is made to accommodate customer needs as they arise.

26. Moving Services

Moving services consists of the delivery of all office furniture, equipment, and 

office moves.

To request moving services submit a completed Requisition for Supplies, 

Equipment or Service (DOE F 4250.2) to the staff located in Room 1F038 in Forrestal or call (202) 586-6508; or to the staff in Room R-003 in 

Germantown, or by calling (301) 903-6492.

The standard level of service is to provide safe transport of Department 

property within time frames negotiated with customer. 

Customers will be notified with 48 hours from receipt of requisition for 

moving services of estimated moving date. If a move has to be rescheduled 

due to unforeseen circumstances, a member of the moving services staff will 

notify customer at least four (4) hours in advance of the scheduled move.

27. Parking

DOE Order HQ O 344.1A defines policies and procedures governing the 

assignment, use, and management of parking spaces controlled by DOE in the 

Forrestal facility. Before applying for a parking permit please review the Order 

or visit our website at http://www.management.energy.gov/parking.htm to be 

sure you meet the requirements to park in the Forrestal garage.

There is a monthly fee for all permits, with the exception of Government 

Vehicles (which are free). One day temporary parking permits are available 

at a cost of $3.00 per day (not to exceed two per month) for Forrestal federal 

employees. 

28 
The standard level of service is to provide, on a task order basis, timely and 

professional photography support to the Department of Energy Headquarters 

staff including the following:

a . Portrait Shooting - The customer will be notified within 

three (3) days to review a proof sheet.

b . Events - One (1) week following the event, the customer 

will be provided 8x10 copies of a selection of pictures taken. 

 31. Printing Procurement

The procurement of printing services consists of serving as liaison with the 

Government Printing Office to deliver environmentally-friendly printing, and 

duplicating products. This includes conducting quality assurance inspections 

at contractor sites as required, and conducting planning meetings with clients 

to ensure project is delivered on schedule and as planned.

To request the procurement of printing services, submit a completed 

Request for Visual and Print Media Services (HQ F1420.7) to staff located 

in Room GE-140 of the Forrestal Building or by calling (202) 586-4318. In 

Germantown contact the staff located in Room R 003C, or by calling (301) 

903-3237.

The standard level of procured printing service is to furnish camera copy/

electronic media, within the timeframe negotiated with the customer and the 

GPO.

32 
Official and Diplomatic passports are managed and maintained in the Office 

of International Travel and Exchange Visitor Programs, Passport and Visas 

Section. Upon completion of official travel, the official passport must be 

returned to the Passport and Visas Section within five-business days and held 

for safekeeping until needed for future travel. 

The processing of Passport and Visa applications generally requires at least a 

30-day window to process. For assistance regarding the passports and visas 

application process, please contact the staff located in Room GB-172 of 

Forrestal or by calling (202) 586-3601. 

Passport and Visa photographs can be obtained by visiting the Photography 

Department, which is located in Room BH-039 of the Forrestal Building.

Inquiries on the services provided should be directed to the staff by calling 

(202) 586-1350. Photo services can also be obtained at the Germantown 

facility by visiting the Conference and Special Events Office located in 

Room E-055 or by calling the staff at (301) 903-4352.

The standard level of service is to maintain an effective Passport and Visa 

program to support departmental officials who are required to travel in 

support of the Department’s mission. 

29. Photographic Library/Energy Technology Visuals Collection 

(ETVC) Services

The Photographic Library/Energy Technology Visuals Collection (ETVC) 

services consists of a central repository of more than 15,000 catalogued and 

documented images of energy related (e.g. environmental restoration and 

waste management, conservation and renewable energy, energy research, 

fossil fuels, nuclear fission, fusion and defense) programs which are available 

for presentation or publication purposes. To request photographic library 

services please contact the staff at (202) 586-9796.

30 
Official and Diplomatic passports are managed and maintained in the Office 

of International Travel and Exchange Visitor Programs, Passport and Visas 

Section. Upon completion of official travel, the official passport must be 

returned to the Passport and Visas Section within five-business days and held 

for safekeeping until needed for future travel. 

The processing of Passport and Visa applications generally requires at least a 

30-day window to process. For assistance regarding the passports and visas 

application process, please contact the staff located in Room GB-172 of 

Forrestal or by calling (202) 586-3601. 

Passport and Visa photographs can be obtained by visiting the Photography 

Department, which is located in Room BH-039 of the Forrestal Building.

Inquiries on the services provided should be directed to the staff by calling 

(202) 586-1350. Photo services can also be obtained at the Germantown 

facility by visiting the Conference and Special Events Office located in 

Room E-055 or by calling the staff at (301) 903-4352.

The standard level of service is to maintain an effective Passport and Visa 

program to support departmental officials who are required to travel in 

support of the Department’s mission. 

29. Photographic Library/Energy Technology Visuals Collection 

(ETVC) Services

The Photographic Library/Energy Technology Visuals Collection (ETVC) 

services consists of a central repository of more than 15,000 catalogued and 

documented images of energy related (e.g. environmental restoration and 

waste management, conservation and renewable energy, energy research, 

fossil fuels, nuclear fission, fusion and defense) programs which are available 

for presentation or publication purposes. To request photographic library 

services please contact the staff at (202) 586-9796.

30 
The standard level of service is to provide, on a task order basis, timely and 

professional photography support to the Department of Energy Headquarters 

staff including the following:

a . Portrait Shooting - The customer will be notified within 

three (3) days to review a proof sheet.

b . Events - One (1) week following the event, the customer 

will be provided 8x10 copies of a selection of pictures taken. 

 31. Printing Procurement

The procurement of printing services consists of serving as liaison with the 

Government Printing Office to deliver environmentally-friendly printing, and 

duplicating products. This includes conducting quality assurance inspections 

at contractor sites as required, and conducting planning meetings with clients 

to ensure project is delivered on schedule and as planned.

To request the procurement of printing services, submit a completed 

Request for Visual and Print Media Services (HQ F1420.7) to staff located 

in Room GE-140 of the Forrestal Building or by calling (202) 586-4318. In 

Germantown contact the staff located in Room R 003C, or by calling (301) 

903-3237.

The standard level of procured printing service is to furnish camera copy/

electronic media, within the timeframe negotiated with the customer and the 

GPO.

32 
The standard level of service is to maintain current computerized distribution 

lists to ensure accurate distribution of official materials and publications. 

Every effort is made to accommodate customer needs as they arise.

26. Moving Services

Moving services consists of the delivery of all office furniture, equipment, and 

office moves.

To request moving services submit a completed Requisition for Supplies, 

Equipment or Service (DOE F 4250.2) to the staff located in Room 1F038 in Forrestal or call (202) 586-6508; or to the staff in Room R-003 in 

Germantown, or by calling (301) 903-6492.

The standard level of service is to provide safe transport of Department 

property within time frames negotiated with customer. 

Customers will be notified with 48 hours from receipt of requisition for 

moving services of estimated moving date. If a move has to be rescheduled 

due to unforeseen circumstances, a member of the moving services staff will 

notify customer at least four (4) hours in advance of the scheduled move.

27. Parking

DOE Order HQ O 344.1A defines policies and procedures governing the 

assignment, use, and management of parking spaces controlled by DOE in the 

Forrestal facility. Before applying for a parking permit please review the Order 

or visit our website at http://www.management.energy.gov/parking.htm to be 

sure you meet the requirements to park in the Forrestal garage.

There is a monthly fee for all permits, with the exception of Government 

Vehicles (which are free). One day temporary parking permits are available 

at a cost of $3.00 per day (not to exceed two per month) for Forrestal federal 

employees. 

28 
The form is available from the Property Management staff located in Room 

1F-038 of Forrestal and Room R-006 in Germantown. The form must be 

completed and signed by an Authorized Property Pass Signer. Any DOEtagged equipment removed must have the DOE tag number on the Property 

Removal Authorization. A PRA is not needed when removing expendable 

supply items, e.g. pens, pencils, notebooks, pagers, blackberries, PDA’s and 

cellular phones. 

Authority to sign a PRA is determined by an organization’s Office Director, 

Administrative Officer, or Accountable Property Representative. The 

Property Management Office must be notified in writing of all signature 

authority designations. Holders of improperly completed or incomplete 

property passes will not be allowed by Security to remove the property from 

the facility.

SAMPLES ONLY of Government-owned Personal Property being used for 

official purposes that require a PRA for removal from facility:

• Computers (Desktop or Portable) • Transcribers

• Radios • Calculators

• Microwaves • Televisions

• Typewriters • Monitors

• Recording Devices • Cameras

• Any Furniture Item • Printers

• Refrigerators • VCRs/DVDs

• Projectors

SAMPLES ONLY of Personally-owned Property that requires a PRA for 

entry or removal from a government facility:

• Computers (Desktop or Portable) • Monitors

• Televisions • Cameras

• Microwaves • Printers

• Any Furniture Item • VCRs/DVDs

• Refrigerators • Radios

 

34 
Express mail provides insurance services for valued items in addition to a 

tracking service.

Incoming packages received by Express Mail are immediately scanned and 

an email notification is sent to the customers that an express package is ready 

for pickup. Packages can be tracked utilizing the in-house tracking system 

located at: http://tempo.doe.gov/default.asp.

Registered Mail

Registered mail is the most secure mail the U.S. Postal Service offers. It 

incorporates a system of receipts to monitor registered articles from the point 

of acceptance to delivery. Domestic Return Receipts (PS Form 3811) and 

restricted delivery services are available for additional fees. Return receipts 

are no longer required for classified mail.

To request registered mail service, visit the mail service staff located in Room 

GM-142 and submit a Request for Certified and Registered Mailing (DOE F 

AD-H47). To contact the mail services staff call (202) 586-6061 in Forrestal 

and (301) 903-4111 in Germantown. 

Mail Center Locations:

Forrestal Building: Germantown Building

1000 Independence Avenue, SW19901 Germantown Road

Washington, DC 20585 Germantown, MD 20874-1290 

Room: GL-084 Room: E-060 

Telephone: (202) 586-6061 Telephone: 301-903-4111 

Hours: 7:00 a.m.-5:00p.m. Hours: 7:30 a.m.-5:00 p.m. 

270 Corporate Center:

20300 Century Boulevard

Germantown, MD 20874

Room: 1003

Telephone: 301-903-5273

Hours: 8:00 a.m.- 4:30p.m.

26 
Key and Lock Services, Furniture:

Furniture key and lock services consists of providing keys for office 

furniture, and locksmith services. The locksmith service consists of 

procuring a locksmith to deal with locks on office furniture (desks, credenzas, 

file cabinets) and safes.

To request furniture key and lock services, submit a completed Requisition 

for Supplies, Equipment of Service (DOE F 4250.2) to the staff located in 

Room 1G-079 in Forrestal or by calling (202) 586-6100, or in Room E-073 

in Germantown, or by calling (301) 903-7050. In addition, the staff can be 

contacted via email at the following::

The HelpDesk in Forrestal: FOR Fac Ops Helpdesk

The HelpDesk in Germantown: GTN Fac Ops Helpdesk

Excessing Furniture and Equipment Pick Up Service:

The excessing and pickup services consist of the picking up unwanted or 

excess equipment or furniture from your office. The placement of unwanted 

furniture or equipment in the hallways is not the proper way to dispose of 

these items. The professional moving staff will pick up the furniture or 

equipment from your office as shown on the following schedule of weekly 

pickups of excess equipment or furniture. Equipment or furniture that 

is no longer needed by an organization must be turned in to the Property 

Management Office by submitting a Transfer or Turn-In (TP) Form ( HQ 

F 1400.18). Prior to scheduling a pick-up of computer equipment, the 

TP and each and every computer must have a statement that is signed by 

the organization’s computer security officer certifying that all computer 

and memory-capable equipment have had their hard drives removed and 

sanitized. TP forms must also be signed by the organization’s APR. 

36 
24 

Requests for service must be made only by a Federal employee with 

appropriate signature authority to obligate funds. Graphics services are 

to be used for official government business, and must not be copyright 

protected. If a document is copyright protect, a release must been secured and 

attached to the request. The graphics staff is available to provide planning 

assistance throughout the developmental stages of projects and customers are 

encouraged to seek assistance as early in the process as possible.

To request graphics services, please submit a completed Request for Visual 

and Print Media Services (HQ F 1420.7) to the Graphics Services staff, 

located in Room BH-039 of the Forrestal Building, or Room E-065 of the 

Germantown Building.

Requests may also be submitted by phone or fax: or email

Phone: Fax:

Forrestal: (202) 586-2732 Forrestal: (202) 586-7724

Germantown: (301) 903-3247 Germantown: (301) 903-5337 

E-mail: graphics@hq.doe.gov

An e-mail will be sent to the requesting organization point of contact when a 

job is completed. 

The standard level of graphics services is to provide courteous and 

professional customer service within the timeframe negotiated with the 

customer. The standard turnaround time for requests is five (5) working 

days. Rush projects will be completed in three (3) to four (4) working days. 

Projects requiring completion in less than three (3) working days will be 

considered as super-rush. Super-rush requests require justification and must 

be approved at the organiztion’s Office Director level or above. 

 

23. Key and Lock Services, Building 

Key and lock services consists of providing keys and locks for all office 

doors in the Forrestal and Germantown buildings. 
38 

If movers are not needed for the physical move, a message to that effect 

should be included in the remarks area of the TP form. Property in this 

case is defined as furniture and furnishings. The transfer of all computer 

equipment is handled through Sunflower.

Sunflower will be updated by the Property Management office to reflect 

the transfer of property. For verification that the transaction(s) is complete, 

the APR’s will be notified on their Monthly Gain and Loss Reports. It 

is the APR’s responsibility to verify the report. If a transaction does not 

appear, the APR should phone the Property Management Office at (202) 

586-9203 to research the transaction.

The standard level of service is to provide a systematic process for the 

removal of excess property from the Department of Energy Headquarters 

facilities.

Maintenance and Repair of Office Equipment:

The office equipment maintenance and repair service consists of locating 

a provider that is also committed to making repairs in a timely fashion. 

Equipment repair and maintenance consists of power files, Times II filing 

units, autopens, typewriters, furniture, microfiche machines and heavy 

lifting equipment. To request Equipment and Maintenance Service, call the 

staff at 202-586-6508. 

The Property Management Office takes great pride in its participation in 

the recycling of electronic equipment. Our Award Winning program is a 

vital
22 

Facilities operations and maintenance service includes the maintenance and 

repair of facility infrastructure, a comprehensive preventive maintenance 

program, and repair and/or replacement of equipment. Facility Operations 

and Maintenance provides support during facility emergencies. Facility 

emergencies may consist of a failure of critical equipment or utilities, 

flooding conditions, or similar problems that pose imminent danger to 

employee health or loss or damage to buildings, or equipment. 

a. Emergencies

To report an Emergency in the Forrestal Building

Call the Facilities Management Operations Help Desk at (202) 586-6100 

during normal business hours Monday through Friday (7:00 a.m. to 5:00 

p.m.). To report an emergency after normal business hours call Security at 

(202) 586-6900 (24 Hour Service). 

To report an Emergency in the Germantown Building

Call the Facilities Management Operations Hotline at (301) 903-4005 during 

normal business hours Monday through Friday (7:30 a.m. to 4:30 p.m.). To 

report an emergency after normal business hours call Security at (301) 903-

2403 (24 Hour Service). 

b. Routine Maintenance:

Routine maintenance consists of correcting problems of a non-emergency 

nature, such as repairs and adjustments to doors, repairing faucets, replacing 

light bulbs, adjusting room temperature. 

The standard level of Maintenance Service will be provided within (24) 

hours and (3) hours in an emergency. To request maintenance services, 

call the Facilities Management Operations Help Desk at (202)586-6100 for 

Forrestal; and 301-903-4005 for Germantown.
40 

34. Recycling

The recycling service provides a process for us to recycle white paper, gray 

paper, newspaper, telephone books, bound books, aluminum cans, plastic 

bottles, glass containers, colored paper, magazines, and envelopes. We 

also now recycle cardboard (Germantown only). By recycling, we provide 

a cleaner environment and tuition assistance for the Child Development 

Centers at the Department of Energy Headquarters.

To request Recycling service or if you have any questions about the recycling 

program please contact the Facilities Help Desk staff at Forrestal on (202) 

586-6100 or at Germantown on (301) 903-4005.

The standard level of service is to provide a systematic process for 

managing the Department of Energy Headquarters recycling program.

Recycling Batteries

Common household batteries are accepted for recycling in the Forrestal and 

Germantown Self Service Stores. Drop-off containers are available in the 

stores for the batteries. Recycling is free of charge. Batteries are shipped to 

the recycling center monthly. 

35. Renovations for Presidential Appointees

The Renovations for Presidential Appointees service consists of processing 

all requests for office renovations and furnishings for Presidential appointees. 

Requests should be directed to the Director, Office of Administration, Room 

4A-087, (202) 586-5710.

The standard level of service is to provide an efficient systematic process for 

acquiring office furnishings and equipment and completing renovations for 

Presidential Appointees in a timely and professional manner.
20 

The cost for these services is billed through the Working Capital Fund.

18. Electronic Services

Electronic services consists of set-up and operation of conference room 

video and audio equipment; recording of satellite television broadcasts; 

distribution of programs at fixed television production facilities within the 

DOE Headquarters complex; provide duplication of recorded interview 

footage in small quantities; perform standard and format conversion of 

recorded media; provide audio or video tape production and duplication of 

significant Departmental events; and install MATV Cable drops.

To request electronic services, submit an e-mail to FORconferencing@

hq.doe.gov or submit a completed Requisition for Supplies, Equipment or 

Service (DOE F 4250.2) to the Electronic Services staff located in Room GG031, or call (202) 586-6651 in Forrestal, and (301) 903-4352 in Germantown. 

The standard level of electronics services is performed within the timeframe 

negotiated with the customer. Based on the customer requirements and 

expectations this can vary from one-day service turnaround to several months 

turnaround.

The cost for these services is billed through the Working Capital Fund.

19. Engraving Service (Name Plates)

Engraving services consists of production of wall and desk engraved name 

plates for office directories or the desk holders. 

To request engraving services, submit a completed Order for Supplies or 

Services (DOE F 4250.3) or send an e-mail to FORconferencing@hq.doe.gov 

Conferencing staff located in Room GG-031, or call (202) 586-6651.
42 

The standard level of service is to track accidents and injuries and to 

investigate complaints. Accidents and injuries will be investigated, analyzed, 

tracked and reported on a case-by-case basis. Headquarters accidents and 

injury reports will be tracked for the OSHA log and in CAIRS. Complaints 

and concerns will be investigated within 24 hours.

Environmental Quality of Office Space:

Safety and Health Services consists of mitigating or remediating building 

environmental quality in an office space which typically involves heating, 

cooling, air circulation, and lighting, but may alsoinclude noise, mold, water 

infiltration, and chemical exposures. Most environmental quality issues can 

be resolved by calling the facilities Help desk (202)586-6100 for Forrestal, 

and 950 and 955 L’Enfant Plaza or (301) 903-4005 for Germantown, 

Cloverleaf and Corporate 270. and the Maryland properties). If there are 

health-related concerns associated with the environment, please call the 

Headquarter Safety and Health Office and request an indoor air quality 

survey

Evacuation and Shelter-in-Place Exercises:

The Headquarters Safety and Health Office conducts two building 

evacuations in each of the Headquarters buildings, and one shelter-in-place 

exercise each year. 

Occupant Emergency Plans:

Occupant Emergency Plans have been created for each building. The 

complete Occupant Emergency Plan is posted on the HQ Safety and Health 

website (http://management.energy.gov/administrative_services/safety_

health.htm). A shorter “Emergency Procedures” booklet for each building 

is available through secondary distribution, Forrestal Room GE-120. An 

“Emergency Procedures” video for each building is also available on the OnLine Learning Center The Occupant Emergency Plan covers the four actions 

employees might be expected to take in an emergency: evacuation, shelter-inplace, relocation, and employee release. 
18 

Questions regarding these services should be directed to the Collection 

Facilities staff at: Forrestal: (202) 586-8600; or Germantown (301) 903-

4483, or to the Office of Safeguards and Security at 301-903-9990.

The standard level of service is to provide a centralized and controlled 

destruction process for the users of classified and unclassified sensitive 

material consistent with applicable regulations. 

15. Directory Boards

Directory Boards are located by the elevator banks of the Forrestal North 

Building and by the “E” Corridor Elevators of the South Building. These 

services are not available at the Germantown location.

To request Directory Board Services submit a completed Requisition for 

Supplies, Equipment or Service (DOE F 4250.2), to the staff located in Room 

GG-031, or call (202) 586-6651.

The standard level of service is to consistently post accurate organizational 

information for key Departmental officials. Most updates occur within 48 

hours of notification of change(s).

16. Distribution

Primary distribution service consists of providing customers with the 

consolidation and packaging of multi-component mail outs and of daily 

items such as publications, flyers, vacancy announcements, directives and 

legislative material.

Secondary distribution service consists of supplying and maintaining many 

types of publications received from primary distribution and DOE project and 

program managers, for use in filling requests from the general public, private 

institutions, DOE personnel, the Congress, and other federal agencies.
44 

37. Self-Service Supply Stores

This service consists of convenient self-service shopping for office supplies 

to be used for Official Government Business Only. 

This service is available during posted hours to all DOE federal employees 

and approved DOE contractors. The stores are located at Forrestal, Room 

GA-171, (202) 554-1451, and Germantown, Room R-008 (301) 515-9109.

Contractor Access Requests

Prior to making purchases in the self-service supply store, all contractors are 

required to complete an access request form. The form must be filled out 

completely and contain all of the required signatures. The form is located 

at website: http://www.management.energy.gov/documents/PAPERCLIPS_

Access_Form_Fillable_02-06-08.pdf.

The standard level of service is to provide office supplies at a discounted 

cost to the Department.

The store employees will provide professional, courteous service. When 

merchandise is not in stock, staff will: (1) provide anticipated date of arrival; 

or (2) will notify the customer if the item will no longer be available. To 

request office supplies not in the store, you can order through the catalog. 

The catalog order form is located a website: http://www.management.energy.

gov/documents/ Paperclips_Catalog_Order_Form_fillable_02-06-08.pdf 
16 

User may request delivery or pick-up courier service by submitting a 

completed Courier Messenger Request (DOE F 1400.1), to the Courier 

Services staff located in Room GB-177, or by calling the Courier Service 

staff at: Forrestal: (202) 586-8600; or Germantown: (301) 903-4330.

The standard level of service is to provide an efficient and dependable 

messenger service for the delivery and pick-up of sensitive and priority 

unclassified material within the Washington metropolitan area. Material will 

be picked up or delivered on the next scheduled messenger run and returned 

to Room GB-177 where requesting office will be notified that material is 

ready for customer pick up. An electronic receipt is maintained to track and 

verify delivery of all materials.

The cost for these services is billed through the Working Capital Fund.

12. Court Reporting

The Office of Administration procures Court Reporting Services for the 

Department of Energy Headquarters. This service includes electronic 

recording, transcribing and transcription services of press conferences, 

courtroom and legal proceedings, depositions, advisory board and committee 

meetings, personnel grievances, appeal and administrative hearings and other 

legal proceedings.

To request these services, contact the Forrestal Printing Team in Room 

GE-140, or by calling (202) 586-4318 to request Court Reporting services 

Forward your completed request to dallas.woodruff@hq.doe.gov.

The request should include: 

a. Date and time of hearing 

b. Location of hearing

c. Type of hearing

The standard level of service is to acquire court reporting services for the 

Department of Energy Headquarters program offices. 
46 

c. Travel Medical Insurance

Travel Insurance is available for DOE employees who travel for official 

purposes. It is within the discretion of each DOE program element to procure 

travel insurance for its employees from the company of their choice. Some 

DOE Headquarters program elements, including NNSA, have contracted 

with MEDEX Assistance Corporation to obtain MEDEX SECURE, “a 

comprehensive program providing 24/7 emergency medical, security, and 

travel assistance—including emergency medical and security evacuations 

and repatriations—for travelers who are 100 or more miles away from their 

permanent residence in their home country.” DOE employees must take the 

MEDEX insurance card with them on travel. MEDEX provides multilingual 

assistance coordinators at the Emergency Response Center in Baltimore, 

Md. (410) 453-6330. Conditions, limitations and expenses not covered are 

included on the MEDEX SECURE brochure. MEDEX SECURE brochures 

can be obtained in Forrestal Building Room, GB-172 or call (202) 586-3601. 

The standard level of service is to provide timely, knowledgeable, 

professional, and courteous travel services and travel support services for 

Departmental employees.

40. VIP Transportation

The Transportation Unit (Forrestal) is responsible for providing designated 

DOE Senior Staff members with transportation services. These services 

include, but are not limited to, other government agencies within the metro 

area, airports and meeting places. To request this service, call (202) 586-

4187.

The standard level of service is to provide staff members with timely 

transportation service; clean, dependable vehicles; and courteous, safe 

drivers.

Staff members who have been designated by the Secretary Chief of Staff on 

the Priority, Approved, or Discretionary List may request this service. Hours 

of service are 8:00 a.m. through 5:00 p.m., Monday through Friday.
14 

9. Copy Center

The staffed copy centers provide in-house copy and binding services. The 

Copy Center staff inspects and maintains twice daily all walk-up copiers 

located in the Forrestal, Germantown, and 950 L’Enfant Plaza locations. 

This includes simple repairs and routine operator maintenance of machines 

in use. Maintenance includes, but is not limited to clearing paper jams; 

cleaning glass and senors; adding toner as required; checking printing 

quality; and maintaining supply inventory in rooms.

The staffed copy centers are located in the following locations:

Forrestal Building Germantown Building 950 L’Enfant Plaza

Room GE-140 Room S-057 Room 8104

(202) 586-9000 (301) 903-3060 (202) 586-9000

Walk-up copiers are located in the following areas:

Forrestal: GE-140 1J-005

5E-028 6B-021

6E-087

Germantown: E-214 E-144

E-454 G-434

L’Enfant Plaza: 8104 

If walk-up copiers are in need of repair, contact the Copy Service Center at:

Forrestal: (202) 586-9000; Germantown: (301) 903-3060; L’Enfant Plaza: 

(202) 586-9000

The standard level of copy service is to turnaround requests within a 24-

hour period for documents not exceeding 5,000 units (page). Turnaround 

time for documents exceeding 5,000 units is generally 48 to 72 hours, unless 

there are customer specifications that need to be handled on a case-by-case 

basis. 
48 

SERVICES PROVIDED BY THE 

OFFICE OF ADMINISTRATION, MA-40

(At-a-Glance)

MA-40 Customer Service Liaison: Gerri M. Bullock, 202-586-4459, 

Room 4A-087, MA-40customervoice@hq.doe.gov

FORS Help Desk, Building Operations and 

Maintenance

202-586-6100

Alterations, Building 202-586-6080

Burn Bag Support 202-586-1364

Cafeteria/Snack Bars 202-586-6100

Carpet Service 202-586-6080

Conference Room Reservations/Support 202-586-6651

Copier Management Service 202-586-4318

Courier/Messenger Support 202-586-8600

Court Reporting 202-586-4318

Custodial Services 202-586-6100

Distribution/Mail List Maintenance Support 202-586-2227

DOE Studio 202-586-9115

Energy Technology Visual Collections (ETVC)/

Photographic Library

202-586-9796

Executive Driving Services (VIP) 202-586-4187/6-4188

Express Mail Support (FedEx) 202-586-6926

Fleet Management Support 202-586-4187

Graphics Support 202-586-2732 

Mail Services 202-586-6061/6-0060

202-586-0390

Moving Services 202-586-0202

Parking Garage 202-586-2724

Parking Management 202-586-4271

Passports, Official U.S.

Passport Photos 

202-586-3601

202-586-1350
12 

Vending Machines (Available 24 hours)

B-102

 

E-044

The standard level of service is to provide the Department’s employees 

and visitors with a diverse variety of healthy food choices, professional and 

courteous service, and an aesthetically pleasing dining environment.

Customer concerns, comments and suggestions regarding cafeteria service 

can be provided to the Office of Administration’s Customer Mailbox at MA40Customervoice@hq.doe.gov.

6. Carpet

The cost incurred to replace carpet that is damaged because of flooding is 

provided by the Office of Administration. If an organization requests the 

installation of new carpet to improve the aesthetics of their office space, it will 

be provided at a cost to the requesting organization. The type and color of 

carpet is standardized. A justification to install non-standard carpet in office 

areas will be required and must be approved by the Director, Office of Program 

Integration and Logistics Operations (MA-432), Room 1G-079. 

To request carpet service, submit a completed Requisition for Supplies, 

Equipment or Service (DOE F 4250.2) to the Project Integration and Logistics 

Office staff located in Room 1G-079, or call (202) 586-6080. In Germantown 

visit the staff located in Room number R-003 or call (301) 903-6492. 

 

The standard level of carpet service is prompt, professional delivery and 

installation of carpet within the timeframe negotiated with the customer. 

7. Conferencing Services

Conferencing services include the scheduling of conference room and setup in 

the Forrestal and Germantown auditoriums, Program Review Centers and all 
50 

Printed Product Sales Support 301-903-3060

Printing Procurement 301-903-3237

Property and Warehousing 301-903-7050

Radio Audio Television Communications (RATCOM) 301-903-5279

Shuttle Bus Services (bus pass) 301-903-4330

Space Management Services 301-903-7050

Staffed Copy Center 301-903-3060

301-903-5459

270 CORPORATE SQUARE Phone #s

Mail Services 301-903-5273

CLOVERLEAF Phone #s

Mail Services 301-903-2130

950, 955 L’Enfant Plaza Phone #s

Building Operations and Maintenance 202-287-1533
10 

The Southbound route will depart Germantown at the posted times. The arrival 

and departure times at Cloverleaf and 270 Corporate will be within five (5) 

minutes in duration from the time it arrives at each stop. The Northbound route 

will depart Forrestal at the posted times. 

Note: These times may vary due to the distance traveled, during peak periods 

of traffic and road conditions or weather, these times may vary. A Transportation 

Services employee will be located at the bus stop at Forrestal and Germantown 

buildings whenever a bus will not run as scheduled to provide information or to 

offer an alternative. In the event of inclement weather, bus schedule adjustment 

information may also be provided via a DOECAST. 

The standard level of service is to provide the Department’s employees with 

safe and dependable transportation between the Forrestal and Germantown 

Headquarters locations.

5. Cafeteria

Forrestal 

The Forrestal Building has a full-service cafeteria that is open to Federal 

employees, contractors, and visitors. The cafeteria has a seating capacity of 

approximately 600. Catering services can be obtained by calling the Cafeteria 

Manager directly on (202) 554-5672.

In addition to the cafeteria, there are a snack bars on the Ground Floor, the 4th 

Floor and the 6th Floor. There are also vending machines located throughout the 

facility which are accessible 24 hours per day. Most vending machines provide 

sodas, juice, and snacks. 

The cafeteria vendors operate the Ground Floor snack bar, while the 4th Floor 

and 6th Floor snack bars are operated by blind concessionaires, under the 

auspices of the Randolph Sheppard Act.
52 

Courier Messenger Request (HQ F. 1400.1)
8 

a.) Date and time of requested service; b.) Number of passengers to 

be transported; c.) Pickup point and projected destination; d.) Name 

and telephone number of requesting office contact; and e.) Any special 

instructions, as required. Bus Services can also be requested by calling (202) 

586-5235 in Forrestal.

The Program Office requesting the unscheduled bus service will be billed 

according to the contractual requirements. An estimate of cost will be 

provided by the contract COR prior to scheduling. 

The standard level of service is to provide transportation when the 

requirement exceeds the limitations of the regularly scheduled shuttle bus. 

The number of buses to be provided for “special” service will depend on the 

number of passengers and pick-up/destination points. Usually, if service is in 

the general locale to the duty station and time permits, one bus will be used to 

make continuous round trips until the passengers are transported.

4. Bus, Shuttle

Bus Shuttle services consist of shuttle bus service for the transport of DOE

employees, contractors and authorized guests to and from the Forrestal and 

Germantown complexes to include Cloverleaf and 270 Corporate. Only 

authorized DOE employees, contractors, and guests who have a DOE badge 

or a bus pass issued by the Transportation Services Group may use this 

service for meetings, training or temporary assignments. In the event of an 

overflow situation the Transportation office will supply a federal vehicle 

through the Department’s U-Drive it Program. A DOE employee with 

a valid state license is approved to operate a federal vehicle for official 

business.

The bus stop locations are: 

• Germantown - East side of Germantown building (cafeteria 

side) 

• Forrestal - Drop Off: under the main entrance overhang 

located on 10th Street 

• 270 Corporate Centers (20300 Century Boulevard) - front 

entrance 
54 

Property Removal Form (HQ F. 1400.25)
6 

1. Alterations of DOE Leased Facilities

Alterations in leased facilities require somewhat different procedures from 

those used in DOE-owned buildings. There are two contracting mechanisms 

used in leased buildings. The Supplemental Lease Agreement (SLA) is used 

for moderate and extensive renovations, and the Pre-Authorized Tenant Work 

Form (PATW) is used for small jobs that do not require any design and do 

not impact building structural or mechanical infrastructure in any way. This 

work may be purchased with a credit card as long as the cost does not exceed 

$2,500 and other requirements of the PATW are met. 

Submitting Requisitions for Alterations Requests in DOE Leased Facilities 

All requests for renovations in leased facilities are coordinated through the 

Project Integration and Logistics Office staff located in Room 1G-079 of the 

Forrestal Building.

2. Alterations of DOE Owned Facilities

a. Minor Alternations (Alterations costing less than $2,000)

Includes floor plans, design services, and facilities engineering support. 

To request renovations or alterations, submit a completed Requisition for 

Supplies, Equipment or Service (DOE F 4250.2) to the Project Integration 

and Logistics Office staff located in Room 1G-079, or telephone (202) 586-

6080. 

Design: 1-7 days 

 Procurement: 2-3 days 

 Construction: 1-7 days 

b. Moderate and Extensive Renovations (costing less than $25,000, 

 but more than $2,000)

Range from work such as the relocation of doors and partitions and 

installation of systems furniture and more extensive utility modifications. 
Request for Certified and Registered Mailing (DOE F AD-H47)

56 
Mailing List Maintenance 27

Moving Services 28

Parking 28

Passports, Official 29

Photographic Library 30

Photography 31

Printing Procurement 32

Property Management Services 33 

Property Removal, Authorization 33

 Requests to Purchase Office Furniture or Office Equipment 35

 Key and Locksmith Services 36

 Excessing Furniture and Equipment Pick-up Service 36

 Maintenance and Repair of Office Equipment 38

 Recycling of Electronics or Equipment 39

 HQ Personal Property Management Council (PPMC) 39

Recycling 40

Renovations for Presidential Appointees 40

Safety and Health 41 

Accidents/Injuries Reporting 41 

Environmental Quality of Office Space 42

 Evacuation and Shelter-in-Place Exercises 42

 Occupant Emergency Plans 42

 Safety & Health Training 43

Self Service Supply Stores/Access Requests 44

Travel 45

 Domestic 45

 International 45 

 Travel Medical Insurance 46

VIP Transportation 46

Visas, Official 47

Office of Administration Functional Areas (At-a-Glance) 48

4 
Requisition for Supplies, Equipment or Service (HQ F 4250.2) 

58 
2 
60 

Supply Store Access Request Form ( for Contractor Use Only)

All items purchased from the DOE Headquarters supply stores are to be for OFFICIAL GOVERNMENT BUSINESS ONLY. 

PAPERCLIPS ETC. 

SUPPLY STORE ACCESS REQUEST FORM 

In order for non-federal headquarters personnel to gain access to make purchases of supplies from the 

headquarters supply stores, this form MUST BE FULLY COMPLETED and contain all of the signature 

authorities. Other than Signature fields, all the other fields are fillable through Acrobat, though you cannot 

save the form with the Acrobat Reader application, you must print the document with the data entered.

An organization granting a non-federal headquarters employee access to make purchases in the supply stores 

understands that their organization will be billed for the supply items through the Working Capital Fund 

(WCF). Examples of employee needing to complete this form to gain store access include: 

 Military on assignment 

 Detailee from another agency 

 Summer interns 

 Contractor employees 

At the end of the employee’s employment term with the headquarters organization, the supply store manager 

must receive an email notification so that the employee access can be terminated. Also, any changes in the 

employee data, such as new badge number, name change should also be notified. 

In order for this form to be official, all of the information must be completed in its entirety. After the form is 

completed and all of the signatures are gained, the form will be submitted to the supply store manager. 

DOE HQ ID BADGE NUMBER: ______________________________________ 

FULL NAME: _____________________________________________________ 

STATUS (Contractor, Detaile, Military): _________________________ 

COMPANY NAME: _____________________________________________________________________ 

ROUTING SYMBOL: _________ BILLING ORGANIZATION CODE: __________________________ 

FEDERAL POINT OF CONTACT (full name and phone): ________________________/_______________ 

Office Director: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Budget Officer: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Administrative 

Officer: _____________________ ______________________ _________ __________ 

 Print Name Sign Date Routing Code

Store Contract COR Approval: _________________________________________