VGLI News Office of Servicemembers’ Group Life Insurance (OSGLI) 

Volume 7, Summer 2012

In this issue of Veterans’ Group 

Life Insurance (VGLI) News we’re 

shining the spotlight on the OSGLI 

Claims Team. This hardworking 

group is responsible for processing 

the hundreds of VGLI claims that are 

received each month.

The majority of the team includes 

claims examiners who work directly 

with beneficiaries to process life 

insurance claims. Senior claims 

examiners handle more complex 

claims and provide guidance and 

advice to the team when needed. 

A team lead and manager oversee 

the entire staff and monitor resource 

needs. Administrative associates are 

there to support the entire team.

Everyone on the Claims Team is 

thoroughly trained in their respective 

roles and they all share a strong sense 

of pride about the work they do. They 

are honored to serve the beneficiaries 

of Veterans who have sacrificed for 

their country. 

Yanik is a claims examiner who has 

been with OSGLI for six years and with 

the Claims Team for three. Like her 

coworkers, she went through a rigorous 

three-month training period before she 

handled claims on her own. She has a 

strong background in customer service, 

which serves her well as she corresponds 

with beneficiaries on a daily basis.

“Someone is always your customer, 

and they have to be treated like one,” 

she says. “Helping the Veterans and 

their beneficiaries is one of the most 

rewarding parts of my job. Sometimes 

people will call after a claim is settled 

to thank me. It’s always nice to know 

that I’ve helped someone.”

Marissa is a more recent addition 

to the team who, like Yanik, brings 

customer service experience to her 

role. In addition, she has experience 

volunteering with an organization that 

helps Veterans gain access to equal 

employment opportunities. 

“I like my job because every day there 

is a new challenge, something new to 

learn,” says Marissa. She agrees that 

helping Veterans and their beneficiaries 

is one of the most gratifying aspects 

of her job. “It feels good to know that 

we’re assisting Veterans and their 

beneficiaries. They’ve protected us. 

What they do matters.”

Is Your Mailing Address Current?

If you received this newsletter via e-mail 

then you know that OSGLI has your 

current e-mail address. While that’s 

good “green” news, it’s also a good 

idea to make sure we have your correct 

home mailing address. This way you’ll 

be sure to receive important documents 

regarding your VGLI account. There 

are three ways to update your address:

H Access your VGLI Online Account.

H Write your address in the space 

provided on your premium payment 

coupon and return it to OSGLI.

H Call the Contact Center.

Stay in Touch With Us

Whether by phone, e-mail, or Web 

Chat, we always want to hear from 

you. Check in with us at least 

annually to make sure your records 

are up to date. There are five 

convenient ways to contact us: 

1. Online: VGLI Web Chat and 

Schedule a Call are available 

through your VGLI Online Account, 

Monday to Friday 9:00 a.m. to 

5:00 p.m. Eastern Time. 

2. E-mail: osgli.osgli@prudential.com

3. Phone: 800-419-1473, Monday 

through Friday 8:00 a.m. to 

5:00 p.m. Eastern Time

4. Fax: 800-236-6142

5. Mail: OSGLI, PO Box 41618, 

Philadelphia, PA 19176-9913

Spotlight on . . . 

The OSGLI Claims Team

Want VGLI News sent via e-mail? Call 

or go to your VGLI Online Account to 

provide your current e-mail address.

Ed. 06/2012
Life Changes. Have Your Beneficiaries?

If you’ve had a recent life event such as a 

change in marital status, the addition of a 

child, or the death of a loved one, then now 

is a good time to review your VGLI beneficiary 

designations. It’s the best way to ensure your 

life insurance benefit is paid to whom you 

want. Even if you haven’t had a recent life 

event, be sure to review your beneficiaries 

at least once a year around tax time, your 

birthday, or other memorable date.

To update your VGLI beneficiaries:

H log onto your VGLI Online Account, or

H download and complete Beneficiary Designation Form SGLV 8721 

available at www.insurance.va.gov and return it to OSGLI, or

H call the Contact Center and ask that Beneficiary Designation Form SGLV 

8721 be mailed to you. Please remember that beneficiary changes cannot 

be made by phone.

A Great Way to Pay VGLI Premiums

Increase convenience and reduce paper waste

by paying your VGLI premium through your 

bank’s bill pay system. Simply visit the bill 

pay section of your bank’s website and add 

“OSGLI” as a payee. If prompted for OSGLI’s 

address, use the return address on your current

bill. When asked for your account number, 

enter the first eight digits of your control 

number found on the upper right hand corner

of your billing statement. Then choose the 

date you would like your payment to be securely transferred from your account 

directly to OSGLI. Be sure to continue to review your billing statements for 

important messages and rate changes.

No Cost Financial Planning

VA makes financial planning available to 

beneficiaries of VGLI, SGLI, or FSGLI, as 

well as recipients of TSGLI benefits at no 

cost. If you know someone who received a 

benefit payment and may need assistance 

with financial planning, have them call 

888-243-7351 or e-mail fcs@financialpoint

com. They’ll receive guidance from financia

professionals who are experienced with 

military and Veteran benefits. 

.

l 

A VGLI Online Account Puts 

You in Control

See coverage details, pay premiums, 

update your beneficiaries, and more 

with a VGLI Online Account. Follow 

these simple steps to create your 

VGLI Online Account today:

1. Visit www.insurance.va.gov

2. From the left-hand menu select 

“Access Your Policy Information 

Online”

3. Under the VGLI column, select 

“access your policy information”

4. Click “Register Now”

5. Enter your:

H Social Security Number

H Last Name (Enter your last 

name exactly as it appears on 

OSGLI correspondence)

H 8-digit Control Number (Found 

on your billing statement)

6. Click “Submit”

Ed. 06/2012 13201

Save on Your VGLI Premium

Did you know that you can save on 

your VGLI premium by changing your 

billing frequency from monthly to 

quarterly, semi-annually, or annually? 

Log on to your VGLI Online Account 

or call the Contact Center to change 

your billing frequency and take 

advantage of these savings. If you 

currently pay your premiums quarterly, 

semi-annually, or annually, then your 

billing statement already reflects the 

appropriate discount.