VGLI News Office of Servicemembers’ Group Life Insurance (OSGLI)

Volume 9, Summer 2014 

Have You Experienced the New VGLI Website? 

With a modern design and streamlined 

navigation, the enhanced VGLI Website 

makes it easier than ever for you to 

manage your VGLI coverage. The site 

provides on-demand access to coverage 

details and enables you to quickly pay 

premiums, update beneficiaries, change 

billing preferences, and more. 

Be sure to check out all that the new 

website has to offer. If you have an 

existing VGLI Online Account, just 

log in with your current User ID and 

password. If you don’t have a User ID, 

you can get one by following the quick 

steps in the article “A VGLI Online 

Account Puts You in Control”. 

There’s been an overwhelmingly 

positive response to the revamped 

website. Sherry A., a Veteran and VGLI 

member since 1993 said, “Just wanted 

to tell you how nice this website is. 

It loads so much faster, has so much 

more information that is easy to 

access, easy to update. Great job.” 

Anthony P., a three-year VGLI member, 

sent this comment, “Now that you 

have updated your site, it is much easier 

to make my payment. So thank you!” 

OSGLI is proud to offer this modern and 

intuitive website. We developed the 

site in response to direct feedback from 

Veterans like you. We will continue to 

listen to your suggestions and bring 

forward innovative ideas that make it as 

easy as possible for you to do business 

with us. 

VGLI Paperless Billing is Here!
 

Want more convenience and less 

paper? Then sign up for Paperless 

Billing today. Once enrolled in 

Paperless Billing you’ll stop receiving 

paper bills and start receiving email 

notifications the day your bill is ready. 

Simply click the link provided in the 

email to view bill details and make a 

secure online payment. 

Enrolling for Paperless Billing is easy. 

Access your VGLI Online Account and 

select “Billing & Payment Options” from 

the top menu. Then select “Paperless 

Billing.” Answer a few quick questions 

and you’re all set. Don’t have a VGLI 

Online Account? Check out the 

article “A VGLI Online Account 

Puts You in Control”. 

After you enroll, be sure to add 

myvglibill@prudential.com to your 

contact list to ensure you receive 

all future e-mails from us. 

Please note: If you’re currently 

paying your VGLI premiums by 

automatic withdrawal from your 

VA compensation payments or 

military retirement pay, then 

there’s no need to sign up for 

Paperless Billing. 

A VGLI Online Account Puts 

You in Control

See coverage details, pay premiums, 

enroll for Paperless Billing, update your 

beneficiaries, and more with a VGLI 

Online Account. Follow these simple 

steps to create your VGLI Online 

Account today.

1. Visit www.benefits.va.gov/insurance 

2. From the left-hand menu select 

Access My Policy Online 

3. On the next page, scroll down to 

Veterans’ Group Life Insurance (VGLI) 

and click “VGLI Online Policy Access” 

4. On the next screen, select “Create an 

Account” and follow the instructions 

Stay in Touch With Us 

Be sure to check in with us at least 

annually to make sure your records 

are up-to-date. There are five 

convenient ways to contact us:

1. Web Chat: VGLI Web Chat is 

available through your VGLI 

Online Account, Monday through 

Friday, 9:00 a.m. to 5:00 p.m. 

Eastern Time 

2. E-mail: osgli.osgli@prudential.com 

3. Phone: 800-419-1473, Monday

through Friday, 8:00 a.m. to 

5:00 p.m. Eastern Time 

4. Fax: 800-236-6142 

5. Mail: OSGLI, PO Box 41618, 

Philadelphia, PA 19176-9913 

Ed. 08/2014 
 

 

How Your Control Number Protects You 

If you’ve ever called the OSGLI Contact Center, one of the fi rst things we’ll 

ask for is your Control Number. But what exactly is a Control Number, and 

why is it necessary? 

Each VGLI member has a unique, randomly generated, eight-digit Control 

Number that appears on billing statements and most other correspondence 

from us. This Control Number is like an account number you might have with 

a utility or cable company. It helps ensure that your payments are applied 

correctly and allows us to quickly access your records when you call. 

Most importantly, your Control Number helps protects your identity. Unlike 

Social Security Numbers, Control Numbers can’t be used outside of OSGLI. 

They can’t be used to open credit card accounts, make online purchases, or 

assume your identity. 

There’s nothing we take more seriously than protecting your personal 

information. The Control Number is just one of many effective safeguards 

we have in place to keep your information secure. 

Life Changes. Have Your 

Benefi ciaries? 

If you’ve had a recent life event such 

as a change in marital status, the addition 

of a child, or the death of a loved one, 

then now is a good time to review and 

update your VGLI benefi ciary designations. 

It’s the best way to ensure your life 

insurance benefi t is paid to those you 

want to receive it. Even if you haven’t had 

a recent life event, be sure to review your 

benefi ciaries at least once a year. 

Here are two convenient ways to update 

your VGLI benefi ciaries: 

★ Log on to your VGLI Online Account. 

★ Visit www.benefi ts.va.gov/insurance/resources-forms.asp and download 

Benefi ciary Designation Form SGLV 8721. 

Remember, benefi ciary designation changes cannot be made by phone. 

If you have trouble making your updates online, please call the Contact 

Center at 800-419-1473 for assistance. 

Is Your Mailing Address Current? 

If you received this newsletter via 

e-mail then you know that OSGLI has 

your current e-mail address. It’s also 

a good idea to make sure we have 

your correct mailing address. If we have 

your correct address then you can be 

sure that you’ll receive all important 

notifi cations regarding your VGLI 

coverage. Access your VGLI Online 

Account or call us to update your 

address today. 

Important Reminder 

Are your VGLI premiums 

automatically paid through 

your bank’s online bill pay 

system? If so, please continue 

to review your VGLI bills each 

month to look for changes 

in your premium. If your 

premiums have changed, 

notify your bank right away 

to ensure your coverage 

continues uninterrupted. 

Save on Your VGLI Premium 

Did you know that you can 

save up to 5% on your VGLI 

premium by changing your 

billing frequency from monthly 

to quarterly, semi-annually, or 

annually? Log on to your VGLI 

Online Account or call the 

Contact Center to change your 

billing frequency and take 

advantage of these savings. If 

you already pay your premiums 

quarterly, semi-annually, or 

annually, then your billing 

statement already refl ects the 

appropriate discount. 

Ed. 08/2014 139316