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|  |  | More Resources2023 Grantee Satisfaction Survey Final Report /www2.ed.gov/about/reports/annual/gss/2023-gss.pdf " target="_blank" title=2023 Grantee Satisfaction Survey Final Report"> PDF (17.4MB)American Customer Satisfaction Index Methodology |  |  |
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In response to the President's Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, the U. S. Department of Education annually surveys grant recipients representing it’s largest and most impactful grant programs. A total of 73 grant programs participated in the FY 2023 Grantee Satisfaction Survey for the U.S. Department of Education. The survey uses the American Customer Satisfaction Index (ACSI) which is the national indicator of customer evaluations of the quality of goods and services and the only uniform benchmarking measure of customer satisfaction across federal agencies and private industry. The ACSI is a weighted average of questions that measure overall satisfaction, satisfaction compared to expectations, and satisfaction compared to an ideal organization. Additionally, each participating program office surveys their grant recipients on the clarity and organization of documents, staff knowledge, technical assistance, grant performance reporting requirements and other areas important to customer satisfaction.

## 2023 Grantee and ED Staff Interviews 

New qualitative section with the report and summary.

The following survey was conducted from April 10 to June 11, 2023 with grantees and Department of Education (ED) staff. With the objective to: 

- Obtain feedback from grantees and ED staff regarding their interactions with one another, including what elements may or may not be working well and what can be improved. 
- Use suggestions from grantees and ED staff along with insights gathered from the Grantee Satisfaction Survey feedback related to the technical assistance grantees receive. These insights will be used to propose initiatives and activities that can be addressed and possibly adopted by the Department during FY 2024 in an effort to optimize the support ED provides to help grantees successfully implement the goals and objectives of their respective grant projects.
- Report findings in a manner that provides ED stakeholders with clearly defined ideas and suggestions related to customer service and related technical assistance that can be addressed and, potentially, implemented.

2023 Grantee and ED Staff Interviews Final Report PDF (256 KB)

## Previous Surveys

FY 2022 Grantee Satisfaction Survey            PDF (8.5M)

FY 2021 Grantee Satisfaction Survey              PDF (11.5M)

FY 2020 Grantee Satisfaction Survey              PDF (8.16M)

FY 2019 Grantee Satisfaction Survey              PDF (5.0M)