# Negotiated Rulemaking 2015

# Alternative Language for Issue #3

# Offered by FFELP Community

# March 30, 2015

**Topic:**Easing the Transition of Borrowers from Rehabilitation to Servicing

**Statutory Citation:**§428F

**Regulatory Citation:**§682.405(b)(1)(vi) & (xi); §682.405(b)(4); §682.405(c)

**Issue/Concern:**

Borrowers who have defaulted on student loan debts comprise an especially vulnerable population of individuals. They have struggled in their repayment obligations and experienced the damaging consequences of default. FFEL borrowers who have successfully worked with guaranty agencies to resolve their defaults through the rehabilitation program may need additional support to successfully transition into post-rehabilitation repayment. It is with this goal in mind that the FFEL community has developed the following proposal. The proposal conveys to other stakeholders the FFEL community’s commitment to assist these borrowers with the payment transition process, increasing their likelihood of long-term success in managing repayment of educational debt.

Under current regulations, borrowers who successfully rehabilitate a defaulted loan work with the new loan holder to select a repayment plan. We understand that Direct Loan servicers currently permit these borrowers to continue making the monthly payment amount established under the loan rehabilitation agreement for the first three monthly payments after rehabilitation is complete, to provide ample time for the borrowers to select a repayment plan and submit any required documentation. However, this is not currently an option for FFEL program borrowers, resulting in a lack of parity in the treatment of borrowers in the two loan programs.  

Current regulations also require guaranty agencies to limit their contact with borrowers on loans being rehabilitated to collection activities required by law or regulation and to communications supporting the rehabilitation. We believe that it would be beneficial to borrowers if guaranty agencies are also allowed to provide communications supporting borrower transitions to post-rehabilitation repayment plans, such as income-based repayment. This is not explicitly stated as permissible, so clarification would be helpful for guaranty agencies wishing to communicate with borrowers about their post-rehabilitation repayment plan options.  

**Proposal:**

To ensure consistent treatment of Direct Loan and FFEL program borrowers, we propose that FFEL  borrowers who have completed the rehabilitation process be permitted to continue making the monthly payment amount established under the rehabilitation agreement for the first three monthly payments after the loan sale, while lenders and servicers work with the borrowers to select a repayment plan and submit any required documentation.  

We also propose that the regulations be clarified to acknowledge that providing information during the rehabilitation process about the availability of repayment plans such as income-based repayment after rehabilitation is permissible.

**§682.405(b)**

(b) *Terms of agreement.* In the loan rehabilitation agreement, the guaranty agency agrees to ensure that its loan rehabilitation program meets the following requirements at all times:

(1) A borrower may request rehabilitation of the borrower’s defaulted loan held by the guaranty agency. In order to be eligible for rehabilitation of the loan, the borrower must voluntarily make at least 9 of the 10 payments required under a monthly repayment agreement.

. . .

(vi) Within 15 business days of its determination of the borrower’s loan rehabilitation payment amount, the guaranty agency must provide the borrower with a written rehabilitation agreement which includes the borrower’s payment amount calculated under paragraph (b)(1)(iii), a prominent statement that the borrower may object orally or in writing to the payment amount, with the method and timeframe for raising such an objection, and an explanation of any other terms and conditions applicable to the required series of payments that must be made before the borrower’s account can be considered for repurchase by an eligible lender (i.e., rehabilitated). To accept the agreement, the borrower must sign and return the agreement or accept the agreement electronically under a process provided by the agency. The agency may not impose any other conditions unrelated to the information provided under (c) and the amount or timing of the rehabilitation payments in the rehabilitation agreement. The written rehabilitation agreement must inform the borrower— 

(A) Of the effects of having the loans rehabilitated (e.g., removal of the record of default from the borrower’s credit history and return to normal repayment);

(B) That, after the loan is purchased by an eligible lender, the borrower’s payment may remain the same as under the loan rehabilitation agreement for not more than three monthly payments while the lender works with the borrower to select an appropriate repayment plan such as income-based repayment.  This statement must be easily identifiable and conspicuous within the rehabilitation agreement;

(C) ~~(B)~~Of the amount of any collection costs to be added to the unpaid principal of the loan when the loan is sold to an eligible lender, which may not exceed ~~18.5~~16 percent of the unpaid principal and accrued interest on the loan at the time of the sale; and

(D) ~~(C)~~That the rehabilitation agreement is null and void if the borrower fails to provide the documentation required to confirm the monthly payment calculated under paragraph (b)(1)(iii) of this section.

. . . 

(xi) During the rehabilitation period, the guaranty agency must limit contact with the borrower on the loan being rehabilitated to collection activities that are required by law or regulation and to communications that support the rehabilitation and the borrower’s transition to a post-rehabilitation repayment plan such as income-based repayment.

. . . 

(4)****An eligible lender purchasing a rehabilitated loan must offer the borrower a choice of statutorily available repayment plans for the loan type, including standard, income-sensitive, income-based, graduated, or, if applicable, an extended repayment schedule. ~~establish a repayment schedule that meets the same requirements that are applicable to other FFEL Program loans of the same loan type as the rehabilitated loan and must permit the borrower to choose any statutorily available repayment plan for that loan type.~~In establishing the repayment plan, the lender must:

(i)  For a borrower who has not selected a repayment plan prior to rehabilitating the loan, require the borrower to make payments equal to the amount of the payments the borrower made under the rehabilitation agreement, in accordance with §682.211(i)(7), for a period of up to three months while the lender works with the borrower to select an appropriate repayment plan.  The first payment is due within 30 days of the date the loan is sold to the lender.

(ii) ~~The lender m~~ Treat the first payment made under the nine payments as the first payment under the applicable maximum repayment term, as defined under §682.209(a) or ~~(h)~~(e). For Consolidation loans, the maximum repayment term is based on the balance outstanding at the time of loan rehabilitation.

(c) During the rehabilitation period, information about post-rehabilitation repayment plans, including income-based repayment, must be made available to a borrower to assist in planning for repayment after the loan is purchased by an eligible lender. Following rehabilitation, ~~A~~a guaranty agency must make available financial and economic education materials, including debt management information, to any borrower who has rehabilitated a defaulted loan in accordance with paragraph (a)(2) of this section.