Federal Register / Vol. 86, No. 16 / Wednesday, January 27, 2021 / Notices 7303 

requires Federal Agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, HUD is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veterans’ benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. HUD will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection: HUD will 

collect this information by electronic 

means when possible, as well as by 

mail, fax, telephone, technical 

discussions, and in-person interviews. 

HUD may also utilize observational 

techniques to collect this information. 

Data: 

Form Number(s): None. 

Type of Review: New. 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

• Estimated Number of Respondents: 

500,000. 

• Estimated Time per Response: 

Varied, dependent upon the data 

collection method used. The possible 

response time to complete a 

questionnaire or survey may be 3 

minutes or up to 2 hours to participate 

in an interview. 

• Estimated Total Annual Burden 

Hours: 25,000. 

• Estimated Total Annual Cost to 

Public: $0. 

B. Solicitation of Public Comment 

This notice is soliciting comments 

from members of the public and affected 

parties concerning the collection of 

information described in Section A on 

the following: 

(1) Whether the proposed collection 

of information is necessary for the 

proper performance of the functions of 

the agency, including whether the 

information will have practical utility; 

(2) The accuracy of the agency’s 

estimate of the burden of the proposed 

collection of information; 

(3) Ways to enhance the quality, 

utility, and clarity of the information to 

be collected; and 

(4) Ways to minimize the burden of 

the collection of information on those 

who are to respond; including through 

the use of appropriate automated 

collection techniques or other forms of 

information technology, e.g., permitting 

electronic submission of responses. 

HUD encourages interested parties to 

submit comment in response to these 

questions. 

C. Authority 

Section 3507 of the Paperwork 

Reduction Act of 1995, 44 U.S.C. 

Chapter 35. 

The Acting Customer Experience 

Officer, Katherine Darling, having 

reviewed and approved this document, 

is delegating the authority to 

electronically sign this document to 

submitter, Nacheshia Foxx, who is the 

Federal Register Liaison for HUD, for 

purposes of publication in the Federal 

Register. 

Nacheshia Foxx, 

Federal Register Liaison for the Department 

of Housing and Urban Development. 

[FR Doc. 2021–01574 Filed 1–26–21; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF THE INTERIOR 

National Indian Gaming Commission 

Fee Rate and Fingerprint Fees 

AGENCY: National Indian Gaming 

Commission, Interior. 

ACTION: Notice. 

SUMMARY: Notice is hereby given that 

the National Indian Gaming 

Commission has adopted its annual fee 

rates of 0.00% for tier 1 and 0.062% 

(.00062) for tier 2, which remain the 

same as current fee rates. These rates 

shall apply to all assessable gross 

revenues from each gaming operation 

under the jurisdiction of the 

Commission. If a tribe has a certificate 

of self-regulation, the fee rate on Class 

II revenues shall be 0.031% (.00031) 

which is one-half of the annual fee rate. 

The Commission may need to reassess 

these rates during the year, as well as 

the fee collection processes laid out in 

its regulations. This reassessment 

includes the Commission considering 

actions to potentially increase fee rates 

before November 2021, promulgate 

changes to the provisions described in 

the Commission’s Fees regulations, and/ 

or other potential measures to address 

the agency’s budget planning. These 

potential measures will not be 

implemented before the third quarter 

payment due date, will comply with the 

Indian Gaming Regulatory Act’s existing 

requirements, and will be done in 

consultation with tribal governments as 

outlined in the Agency’s policies on 


khammond on DSKJM1Z7X2PROD with NOTICES
7304 Federal Register / Vol. 86, No. 16 / Wednesday, January 27, 2021 / Notices 

government-to-government 

consultation. The annual fee rates being 

adopted here are effective November 23, 

2020 and will remain in effect until new 

rates are adopted. 

The National Indian Gaming 

Commission has also adopted its 

fingerprint processing fee of $45 per 

card effective November 13, 2020. The 

increase from the current $22 per card 

is necessary to update the NIGC’s 

fingerprint system and network 

(equipment cost) and implement 

additional measures required to ensure 

compliance with Federal Bureau of 

Investigation requirements. The 

fingerprint processing fee being adopted 

here is effective November 13, 2020, and 

will remain in effect until the 

Commission adopts a new rate. 

FOR FURTHER INFORMATION CONTACT: 

Yvonne Lee, National Indian Gaming 

Commission, 1849 C Street NW, Mail 

Stop #1621, Washington, DC 20240; 

telephone (202) 632–7003; fax (202) 

632–7066. 

SUPPLEMENTARY INFORMATION: The 

Indian Gaming Regulatory Act (IGRA) 

established the National Indian Gaming 

Commission, which is charged with 

regulating gaming on Indian lands. 

Commission regulations (25 CFR 514) 

provide for a system of fee assessment 

and payment that is self-administered 

by gaming operations. Pursuant to those 

regulations, the Commission is required 

to adopt and communicate assessment 

rates and the gaming operations are 

required to apply those rates to their 

revenues, compute the fees to be paid, 

report the revenues, and remit the fees 

to the Commission. All gaming 

operations within the jurisdiction of the 

Commission are required to selfadminister the provisions of these 

regulations, and report and pay any fees 

that are due to the Commission. 

Pursuant to 25 CFR 514, the 

Commission must also review annually 

the costs involved in processing 

fingerprint cards and set a fee based on 

fees charged by the Federal Bureau of 

Investigation and costs incurred by the 

Commission. Commission costs include 

Commission personnel, supplies, 

equipment costs, and postage to submit 

the results to the requesting tribe. 

Dated: January 13, 2021. 

E. Sequoyah Simermeyer, 

Chairman. 

Dated: January 12, 2021. 

Kathryn C. Isom-Clause, 

Vice Chair. 

[FR Doc. 2021–01772 Filed 1–26–21; 8:45 am] 

BILLING CODE 7565–01–P 

INTERNATIONAL TRADE 

COMMISSION 

Notice of Receipt of Complaint; 

Solicitation of Comments Relating to 

the Public Interest 

AGENCY: U.S. International Trade 

Commission. 

ACTION: Notice. 

SUMMARY: Notice is hereby given that 

the U.S. International Trade 

Commission has received a complaint 

entitled Certain Cellular Signal 

Boosters, Repeaters, Bi-Directional 

Amplifiers, and Components Thereof, 

DN 3527; the Commission is soliciting 

comments on any public interest issues 

raised by the complaint or 

complainant’s filing pursuant to the 

Commission’s Rules of Practice and 

Procedure. 

FOR FURTHER INFORMATION CONTACT: Lisa 

R. Barton, Secretary to the Commission, 

U.S. International Trade Commission, 

500 E Street SW, Washington, DC 

20436, telephone (202) 205–2000. The 

public version of the complaint can be 

accessed on the Commission’s 

Electronic Document Information 

System (EDIS) at https://edis.usitc.gov. 

For help accessing EDIS, please email 

EDIS3Help@usitc.gov. 

General information concerning the 

Commission may also be obtained by 

accessing its internet server at United 

States International Trade Commission 

(USITC) at https://www.usitc.gov . The 

public record for this investigation may 

be viewed on the Commission’s 

Electronic Document Information 

System (EDIS) at https://edis.usitc.gov. 

Hearing-impaired persons are advised 

that information on this matter can be 

obtained by contacting the 

Commission’s TDD terminal on (202) 

205–1810. 

SUPPLEMENTARY INFORMATION: The 

Commission has received a complaint 

and a submission pursuant to § 210.8(b) 

of the Commission’s Rules of Practice 

and Procedure filed on behalf of Wilson 

Electronics LLC on January 21, 2021. 

The complaint alleges violations of 

section 337 of the Tariff Act of 1930 (19 

U.S.C. 1337) in the importation into the 

United States, the sale for importation, 

and the sale within the United States 

after importation of certain cellular 

signal boosters, repeaters, bi-directional 

amplifiers, and components thereof. The 

complaint names as respondents: 

Cellphone-Mate, Inc. d/b/a SureCall of 

Fremont, CA; and Shenzhen SureCall 

Communication Technology Co. Ltd. of 

China. The complainant requests that 

the Commission issue a limited 

exclusion order, cease and desist orders, 

and impose a bond upon respondents’ 

alleged infringing articles during the 60- 

day Presidential review period pursuant 

to 19 U.S.C. 1337(j). 

Proposed respondents, other 

interested parties, and members of the 

public are invited to file comments on 

any public interest issues raised by the 

complaint or § 210.8(b) filing. 

Comments should address whether 

issuance of the relief specifically 

requested by the complainant in this 

investigation would affect the public 

health and welfare in the United States, 

competitive conditions in the United 

States economy, the production of like 

or directly competitive articles in the 

United States, or United States 

consumers. 

In particular, the Commission is 

interested in comments that: 

(i) Explain how the articles 

potentially subject to the requested 

remedial orders are used in the United 

States; 

(ii) identify any public health, safety, 

or welfare concerns in the United States 

relating to the requested remedial 

orders; 

(iii) identify like or directly 

competitive articles that complainant, 

its licensees, or third parties make in the 

United States which could replace the 

subject articles if they were to be 

excluded; 

(iv) indicate whether complainant, 

complainant’s licensees, and/or third 

party suppliers have the capacity to 

replace the volume of articles 

potentially subject to the requested 

exclusion order and/or a cease and 

desist order within a commercially 

reasonable time; and 

(v) explain how the requested 

remedial orders would impact United 

States consumers. 

Written submissions on the public 

interest must be filed no later than by 

close of business, eight calendar days 

after the date of publication of this 

notice in the Federal Register. There 

will be further opportunities for 

comment on the public interest after the 

issuance of any final initial 

determination in this investigation. Any 

written submissions on other issues 

must also be filed by no later than the 

close of business, eight calendar days 

after publication of this notice in the 

Federal Register. Complainant may file 

replies to any written submissions no 

later than three calendar days after the 

date on which any initial submissions 

were due. Any submissions and replies 

filed in response to this Notice are 

limited to five (5) pages in length, 

inclusive of attachments. 

Persons filing written submissions 

must file the original document 


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