7164 Federal Register / Vol. 86, No. 15 / Tuesday, January 26, 2021 / Notices 

46Additionally, when a FICC member fails to 

meet its settlement obligations, the member incurs 

FICC’s fails charge, which could further impact the 

member’s liquidity. See Section 14, Rule 11— 

Netting System, supra note 5. 47 17 CFR 240.17Ad–22(e)(21). 

48 Id. 

49 15 U.S.C. 78q–1. 

50 15 U.S.C. 78s(b)(2). 

51 In approving the Proposed Rule Change, the 

Commission considered the proposals’ impact on 

efficiency, competition, and capital formation. 15 

U.S.C. 78c(f). 

52 17 CFR 200.30–3(a)(12). 

As discussed above in Section I.B, the 

proposed Same-Day Settling Service 

would eliminate bilateral settlements 

between the parties to the Start Leg of 

a DVP repo and allow FICC to settle 

both the Start and End Legs of a DVP 

Repo. In that regard, the proposed 

Same-Day Settling Service represents a 

more efficient and effective settlement 

process than FICC’s current process, 

which generally includes bilateral 

settlement of the Start Leg. FICC 

designed the Same-Day Settling Service 

in response to requests from its 

members, to mitigate the operational 

risk that can result in settlement fails. 

As discussed above, if not contained, 

settlement fails can spread to other 

market participants and undermine the 

liquidity of a well-functioning market.46

In contrast, reducing the occurrence of 

settlement fails (and their resultant 

effects) would strengthen broader 

market liquidity. Therefore, by reducing 

the risk of settlement fails, the proposal 

would benefit FICC’s members when it 

results in transactions that settle on time 

that might have otherwise failed, with 

lower overall transaction costs. 

Accordingly, the Commission believes 

that adopting the proposed Same-Day 

Settling Service would be consistent 

with Rule 17Ad–22(e)(21) 47 because the 

proposal would broaden the scope of 

the DVP Service to include the Start Leg 

of same-day starting repos in a manner 

designed to be efficient and effective in 

reducing settlement fails to the benefit 

of FICC’s members and the broader DVP 

repo market. 

Moreover, as discussed above in 

Section I.C, the proposed Pair-Off 

Service would enable participating 

members to settle their offsetting failed 

securities settlement obligations each 

day, shortly after the Fedwire closes. 

Under FICC’s current process, such 

failed obligations go through the 

evening netting system, with settlement 

rescheduled for the following business 

day. The proposed Pair-Off Service 

represents a more efficient process for 

resolving failed settlement obligations 

because settlement would occur on the 

day the obligations arise, rather than 

continuing as settlement fails to the next 

business day. As discussed above, failed 

obligations that remain unsettled 

overnight present market risk exposure 

to both FICC and the parties to such 

trades. By enabling earlier settlement of 

a member’s offsetting obligations, the 

proposed Pair-Off Service could reduce 

such overnight market risk. 

Accordingly, the Commission believes 

that adopting the proposed Pair-Off 

Service would be consistent with Rule 

17Ad–22(e)(21) 48 because the proposal 

would enable the earlier settlement of a 

member’s offsetting failed obligations in 

a manner designed to be efficient and 

effective in reducing overnight market 

risk to the benefit of FICC’s members. 

III. Conclusion 

On the basis of the foregoing, the 

Commission finds that the Proposed 

Rule Change is consistent with the 

requirements of the Act and in 

particular with the requirements of 

Section 17A of the Act 49 and the rules 

and regulations promulgated 

thereunder. 

It is therefore ordered, pursuant to 

Section 19(b)(2) of the Act 50 that 

Proposed Rule Change SR–FICC–2020– 

015, be, and hereby is, Approved.51

For the Commission, by the Division of 

Trading and Markets, pursuant to delegated 

authority.52

J. Matthew DeLesDernier, 

Assistant Secretary. 

[FR Doc. 2021–01587 Filed 1–25–21; 8:45 am] 

BILLING CODE 8011–01–P 

SMALL BUSINESS ADMINISTRATION 

Information Collection; Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: U.S. Small Business 

Administration. 

ACTION: Notice; request for comment. 

SUMMARY: The Small Business 

Administration has submitted the 

following information collection: 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation), to the Office of 

Management and Budget (OMB) for 

approval under the Paperwork 

Reduction Act (PRA). 

DATES: Submit comments on or before: 

February 25, 2021. 

ADDRESSES: Submit comments by the 

deadline stated in the DATES section 

above to: 

• www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under Review—Open for 

Public Comments’’ and searching for 

this information collection by title or 

OMB Control Number 3245–0404; and 

• Amber Chaudhry, Customer 

Experience Lead, amber.chaudhry@

sba.gov; 202 657 9722. 

FOR FURTHER INFORMATION CONTACT: 

Submit requests for additional 

information, including requests for 

copies of the collection instrument and 

supporting documents to Amber 

Chaudhry, Customer Experience Lead, 

amber.chaudhry@sba.gov; 202-657- 

9722, or Curtis B. Rich, Management 

Analyst, curtis.rich@sba.gov; 202–205– 

7030. 

SUPPLEMENTARY INFORMATION: 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

OMB Control Number: 3245–0404. 

Abstract: A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

Federal Register / Vol. 86, No. 15 / Tuesday, January 26, 2021 / Notices 7165 

considered private. The Small Business 

Administration will only submit 

collections if they meet the following 

criteria. 

• The collections are voluntary. 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government. 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies. 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future. 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained. 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes. 

Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. Additional release of data 

must be coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers, stakeholders, and OMB as 

it monitors agency compliance on 

Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 

Type of Review: Extension. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this 

information collection. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 501,550. 

Average Minutes per Response: 5 

minutes–120 minutes, dependent upon 

activity. 

Burden Hours: Small Business 

Administration requests approximately 

251,125 burden hours. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose, or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

Request for Comments: Comments are 

invited on: (a) Whether the collection of 

information is necessary for the proper 

performance of the functions of the 

agency, including whether the 

information shall have practical utility; 

(b) the accuracy of the agency’s estimate 

of the burden of the collection of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; (d) ways to 

minimize the burden of the collection of 

information on respondents, including 

through the use of automated collection 

techniques or other forms of information 

technology; and (e) estimates of capital 

or start-up costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Curtis Rich, 

Management Analyst. 

[FR Doc. 2021–01595 Filed 1–25–21; 8:45 am] 

BILLING CODE 8026–03–P 

DEPARTMENT OF TRANSPORTATION 

Federal Aviation Administration 

[Docket No. FAA–2020–1056] 

Agency Information Collection 

Activities: Requests for Comments; 

Clearance of a New Approval of 

Information Collection: Unmanned 

Aircraft Systems (UAS) Market Survey 

AGENCY: Federal Aviation 

Administration (FAA), DOT. 

ACTION: Notice and request for 

comments. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, FAA 

invites public comments about our 

intention to request the Office of 

Management and Budget (OMB) 

approval for a new information 

collection. The Federal Register Notice 

with a 60-day comment period soliciting 

comments on the following collection of 

information was published on 

November 17, 2020. The collection 

involves an electronic distribution of a 

survey to gather information on current 

practices for pilots of unmanned aircraft 

systems (UAS). The target information 

to be gathered is the common fatiguerelated practices, and the minimum 

knowledge, skills, abilities (KSAs), 

testing, and staffing procedures required 

for operating UAS. The information to 

be collected will be used to inform 

future rulemaking and the development 

of supporting guidance. The information 

is necessary because the existing 

regulatory framework, to include the 

certification of airmen, was not 

designed with remote pilots in mind. To 

broadly integrate UAS and remote pilots 

into the National Airspace System, 

further rulemaking will be required to 

address remote pilot certification for air 

carrier operations and flight and duty 

time periods applicable to remote pilot 

air carrier operations. 

DATES: Written comments should be 

submitted by February 25, 2021. 

ADDRESSES: Please send written 

comments: 

By Electronic Docket: https://

www.regulations.gov (Enter docket 

number into search field). 

By mail: Kevin Williams, Ph.D., Bldg. 

13, Rm. 250D, 6500 S MacArthur Blvd., 

Oklahoma City, OK 73125. 

By fax: (405) 954–4852. 

FOR FURTHER INFORMATION CONTACT: 

Ashley Awwad by email at: 

ashley.awwad@faa.gov; phone: (816) 

786–5716. 

SUPPLEMENTARY INFORMATION: 

Public Comments Invited: You are 

asked to comment on any aspect of this 

information collection, including: (a) 

Whether the proposed collection of 

information is necessary for FAA’s 

performance; (b) the accuracy of the 

estimated burden; (c) ways for FAA to 

enhance the quality, utility and clarity 

of the information collection; and (d) 

ways that the burden could be 

minimized without reducing the quality 

of the collected information. 

OMB Control Number: 2120–XXXX. 

Title: Unmanned Aircraft Systems 

(UAS) Market Survey. 

Form Numbers: There are no forms 

associated with this collection. 

Type of Review: New information 

collection. 

Background: The FAA published a 

Notice in the Federal Register on 

November 17, 2020, seeking comment 

for a period of 60-days on its intent to 

conduct a UAS market survey that