# Hollan d& Knigh t

209 9 Pennsylvani a Avenue , N.W. , Suit e 10 0 | Washington , D C 2000 6 | T202.955.300 0 | F 202.955.556 4 Hollan d & Knigh t LL P | www.hklaw.co m Anit a M . Mosne r 202.419.2604 anita.mosner@hklaw.co m Marc h 19,201 0 VI AELECTRONI C FILIN G Docke t DOT-OST-1998-330 4 U.S . Departmen t o f Transportatio n 120 0 Ne wJerse yAvenu e S E Washington , D C 2059 0 Offic e o f Transportatio n Disaste rAssistanc e Nationa l Transportatio n Safet yBoard 49 0 L'Enfan t Plaz a East , S.W . Washington , D C 2059 4 Re : Condo rFlugdiens t Gmb H O n behal f o f ou rclient , Condo rFlugdiens t Gmb H ("Condor") , w e hav e enclose d th e carrier' s famil yassistanc e pla n i n accordance wit h 4 9 U.S.C . § 41313 . Condo rwa s previousl ycovere d unde rth e famil yassistanc e pla n file d b yDeutsch e Lufthans a AG , whic h ha d bee n part-owne ro f Condor . (Se e lette rfro m Arthu rJ . Molins , date d Marc h 8 , 2004 , file d i n OST-1998-3304. ) Th e companie s ar e no windependen t fro m eac h other . Compan ycontac t informatio n ha s bee n redacte d fro m thi s letter . A n unredacte d versio n wil l b e submitte d t o th e Departmen t an d t o th e Boar d unde rseparat e cover . Pleas e le t u s kno wi f yo u hav e an yquestions . Sincerely

/

Anit a M . Mosne r Attorne yfo r Condo rFlugdiens t Gmb H

### 1 9 March 201 0 Condo r Fluqdiens t Gmb H Aviatio n Acciden t Famil y Assistanc e Pla n I . PURPOS

E Condo rhereb

yadopts thi s Aviatio n Acciden t FamilyAssistanc e Plan fo rth e followin g purposes : A . To ac

t i n th e bes

t interests o f th e familie s o f passengers , includin g non revenu e passengers , involve d i n an yaircraft acciden t involvin g aircraft unde rCondor' s contro l an d resultin g i n a majo rlos s of life ; B . To trea t th e member s o f such familie s wit h compassion , dignity , an d respec t an d t o assis

t the m i n th e manne routline d i n thi s Plan ; C . T o coordinat e th e assistanc e tha t Condo rprovide s t o familie s of passenger

s wit h th e effort s o f th e Nationa l Transportatio n Safet yBoar d ("NTSB" ) an d othe rgovernmenta l agencies i n th e even t o f a n aircraft acciden t resultin g i n a majo rlos s of life ; an d D . T o fulfil l th e responsibilitie s of Condo runde rth e Foreig n Ai rCarrie r FamilySuppor

t Ac t o f 1997 . II . RESPONS

E PLANNIN G Condo rwil l immediatel yundertak e th e followin g measures t o gover n it s response t o a n aircraft acciden t resultin g i n a majo rlos s of life : A . Condo rha

s established , an d ha

s adopte d a pla n fo rpublicizing , a reliable , toll-fre e telephon e numbe ran d wil l provid e staff t o take call s fro m familie s o f passenger

s involve d i n a n aircraf

t accident . B . Condo rwil l develo p a pla n fo rprovidin g promp t notificatio n t o familie s o f th e name s of passenger

s aboar d a n aircraft unde rCondor' s contro l tha t i s involve d i n a n acciden t involvin g a majo rloss o f life , usin g th e services of a n independen t disaste rrelie f organizatio n designate d b yth e NTSB o r othe rsuitabl ytraine d personnel . C . Condo rwil l prepar e an d kee p curren t a lis t o f personne l responsibl e fo r providin g th e famil yassistanc e contemplate d b

ythi s Plan . D . Condo rwil l identif yan d commi t sufficien t resources t o carr you t th e purposes o f thi s Plan . E . Condor' s Plan wil l provid e tha t th e familie s o f non-revenu e passenger s receiv e th e sam e leve l of consideratio n an d assistanc e a s th e familie s o f revenu e passengers .

- 11 9 Marc h 201 0

III . PASSENGE R IDENTIFICATIO N AN D NOTIFICATIO N A . Passenge rIdentificatio n 1 . Immediatel yfollowin g a n aircraf t accident , Condo rwil l compil e a lis t o f th e passengers onboar d th e flight . 2 . Condo rwil l rel yo n th e dul yauthorize d medica l examine ro r corone rfo rpositiv e identificatio n o f fatalities . 3 . Condo rwil l updat e th e lis t o f passengers a s require d base d o n ne winformatio n as soo n as suc h informatio n become s available . 4 . Condo rwil l emphasiz e t o it s personne l th e confidentia l an d sensitiv e natur e o f th e passenge rmanifes t information . B . Notificatio n an d Assistanc e Procedure s 1 . Immediatel yupo n request , Condo rwil l provid e t o th e designate d NTS B famil ysuppor t service s directo ra passenge rlis t tha t reflect s th e bes t availabl e informatio n a t th e tim e o f th e request . Th e lis t wil l b e marked , i f appropriate , "preliminar yan d unconfirmed, " an d wil l b e update d promptl yas appropriate . 2 . Upo n reques t o f th e famil yo f a passenge raboar d th e aircraf t involve d i n a n accident , Condo rwil l infor m th e famil yo f whethe r th e passenger' s nam e appeare d o n a preliminarypassenge r manifes t fo rth e fligh t involve d i n th e accident . 3 . Befor e publi creleas e o f th e passenge rlist , Condo rwil l notif y familie s as soo n as i t has verifie d a n individual' s statu s as a passenge ro n th e affecte d fligh t withou t waitin g fo rth e name s o f al l passengers t o b e verified . I f a t al l practicable , notificatio n o f familie s wil l b e mad e i n perso n b yCondo ro rb yth e independen t disaste rrelie f organizatio n designate d b yth e NTS B {e.g., Red Cross ) t o coordinat e assistanc e an d suppor t fo rfamilie s o f passengers . 4 . I n th e even t tha t Condo rvolunteer s assistanc e t o Unite d State s citizen s withi n th e Unite d State s wit h respect t o a n aircraf t acciden t involvin g majo rlos s o f lif e tha t occurs outsid e o f th e Unite d States , Condo rwil l consul t wit h th e NTS B an d th e Departmen t o f Stat e o n th e provisio n o f suc h assistance . 5 . Condo rwil l adop t a n interna l policyprohibitin g it s employee s fro m makin g an yunauthorize d releas e o f passenge rmanifes t information . Condo rwil l provid e adequat e an d periodi ctrainin g t o it s employee s an d agent s t o mee t th e need s o f survivor s an d famil ymember s followin g a n aircraf t accident . 6 . I f a passenge rha s died , th e medica l examine ro rcorone rwil l coordinat e wit h th e disaste rmortuar yteam commande rt o provid e officia l notificatio n o f deat h t o famil ymembers .

- 21 9 Marc h 201 0 7 . Fo rinjure d passengers , th e hospita l treatin g suc h passengers wil l b e responsibl e fo rprovidin g statu s updates , an d eithe rth e hospita l o rCondo rwil l advis e th e affecte d families . IV . FAMIL

YACCES S TO TH E ACCIDEN TSU E A . Withi n limitation s establishe d b yth e NTS B an d othe rfederal , stat e an d loca l authorities , Condo rwil l respon d promptl yt o famil yrequest s fo r acces s t o th e acciden t site . B . Condo rwil l assis t th e famil yo f a passenge ri n travelin g t o th e locatio n o f th e acciden t an d wil l provid e fo rth e physica l car e o f th e famil ywhil e th e famil yi s stayin g a t suc h location . V . HUMA N REMAIN S AN D PERSONAL EFFECT S A . Th e medica l examine ran d corone rwil l b e responsibl e fo rth e dispositio n o f identifiabl e an d unidentifiabl e huma n remains . B . Th e NTS B an d othe rfederal , stat e an d loca l authoritie s wil l retur n identifiabl e persona l effect s t o th e passenger' s famil yan d no t t o Condor . Th e sam e authoritie s wil l determin e th e dispositio n o f an yunidentifiabl e persona l effects . C . I f huma n remain s o rpersona l effect s com e int o Condor' s control , Condo r will : 1 . Consul t wit h eac h famil yabou t th e dispositio n o f an yremain s o r persona l effect s unde rCondor' s control . 2 . I f requested , Condo rwil l retur n t o th e famil yan ypersona l effect s (regardles s o f condition ) withi n th e contro l o f Condo runles s tha t persona l effec t i s neede d i n connectio n wit h a n acciden t investigatio n o ra crimina l investigation . 3 . Condo rwil l retai n fo reightee n (18 ) month s an yunclaime d persona l effect s tha t ar e i n Condor' s control . VI . DESIGNATE D INDEPENDEN TORGANIZATIO N A . Condo rwil l wor k wit h th e NTSB-designate d independen t organizatio n {e.g., Red Cross ) o n a n ongoin g basi s t o ensur e tha t familie s o f passengers receiv e a n appropriat e leve l o f menta l healt h an d counselin g service s followin g a n accident . B . Condo rwil l provid e reasonabl e compensatio n t o th e designate d independen t organizatio n fo ran ymenta l healt h an d counselin g o rothe r service s provide d b ytha t organizatio n t o th e familie s o f passengers .

- 3 -1 9 Marc h 201 0

VII . POST-ACCIDEN TASSISTANC E Condo rwil l consul t th e familie s o f eac h passenge rabou t constructio n b yCondo r o f an ymonumen t i n th e Unite d States , includin g an yinscriptio n o n suc h monument . VIII . LIABILITYFO R MANMAD E STRUCTURE S A . I n th e cas e o f a n acciden t tha t result s i n significan t damag e t o a manmad e structur e o rothe rpropert yo n th e groun d tha t i s no t government-owned , Condo rwil l promptl yprovid e notice , i n writing , t o th e exten t practicable , directl yt o th e owne ro f th e structur e o rothe r propert yabou t liabilit yfo ran ypropert ydamag e an d mean s fo robtainin g compensation . B . A t a minimum , th e writte n notic e wil l advis e th e owne r(i ) t o contac t th e insure ro f th e propert yas th e authoritativ e sourc e fo rinformatio n abou t coverag e an d compensation ; (ii ) t o no t rel yo n unofficia l informatio n offere d b yCondor' s representative s abou t compensatio n b yCondo rfo r accident-sit e propert ydamage ; an d (iii ) t o obtai n photographi co rothe r detaile d evidenc e o f propert ydamag e as soo n as possibl e afte rth e accident , consisten t wit h restriction s o n acces s t o th e acciden t site . IX . SIMULTANEOU S ELECTRONI C TRANSMISSIO N O F AN YNTS B HEARIN G I n th e cas e o f a n acciden t i n whic h th e NTS B conduct s a publi chearin g o r comparabl e proceedin g a t a locatio n greate rtha n 8 0 mile s fro m th e acciden t site , Condo rwil l ensur e tha t th e proceedin g i s mad e availabl e simultaneousl yb y electroni cmean s a t a locatio n ope n t o th e publi ca t bot h th e origi n cit yan d destinatio n cit yo f th e fligh t i f th e origi n o rdestinatio n cit yi s locate d i n th e Unite d States .

- 4