Holland & Knight 

2099 Pennsylvania Avenue, N.W., Suite 100 | Washington, DC 20006 | T 202.955.3000 | F 202.955.5564 

Holland & Knight LLP | www.hklaw.com 

Anita M. Mosner 

202.419.2604 

anita.mosner@hklaw.com 

March 19,2010 

VIA ELECTRONIC FILING 

Docket DOT-OST-1998-3304 

U.S. Department of Transportation 

1200 New Jersey Avenue SE 

Washington, DC 20590 

Office of Transportation Disaster Assistance 

National Transportation Safety Board 

490 L'Enfant Plaza East, S.W. 

Washington, DC 20594 

Re: Condor Flugdienst GmbH 

On behalf of our client, Condor Flugdienst GmbH ("Condor"), we have enclosed the carrier's 

family assistance plan in accordance with 49 U.S.C. § 41313. 

Condor was previously covered under the family assistance plan filed by Deutsche Lufthansa 

AG, which had been part-owner of Condor. (See letter from Arthur J. Molins, dated March 8, 

2004, filed in OST-1998-3304.) The companies are now independent from each other. 

Company contact information has been redacted from this letter. An unredacted version will be 

submitted to the Department and to the Board under separate cover. 

Please let us know if you have any questions. 

Sincerely/ 

Anita M. Mosner 

Attorney for 

Condor Flugdienst GmbH 
19 March 2010 

Condor Fluqdienst GmbH 

Aviation Accident Family Assistance Plan 

I. PURPOSE 

Condor hereby adopts this Aviation Accident Family Assistance Plan for the 

following purposes: 

A. To act in the best interests of the families of passengers, including nonrevenue passengers, involved in any aircraft accident involving aircraft 

under Condor's control and resulting in a major loss of life; 

B. To treat the members of such families with compassion, dignity, and 

respect and to assist them in the manner outlined in this Plan; 

C. To coordinate the assistance that Condor provides to families of 

passengers with the efforts of the National Transportation Safety Board 

("NTSB") and other governmental agencies in the event of an aircraft 

accident resulting in a major loss of life; and 

D. To fulfill the responsibilities of Condor under the Foreign Air Carrier 

Family Support Act of 1997. 

II. RESPONSE PLANNING 

Condor will immediately undertake the following measures to govern its response 

to an aircraft accident resulting in a major loss of life: 

A. Condor has established, and has adopted a plan for publicizing, a reliable, 

toll-free telephone number and will provide staff to take calls from 

families of passengers involved in an aircraft accident. 

B. Condor will develop a plan for providing prompt notification to families of 

the names of passengers aboard an aircraft under Condor's control that is 

involved in an accident involving a major loss of life, using the services of 

an independent disaster relief organization designated by the NTSB or 

other suitably trained personnel. 

C. Condor will prepare and keep current a list of personnel responsible for 

providing the family assistance contemplated by this Plan. 

D. Condor will identify and commit sufficient resources to carry out the 

purposes of this Plan. 

E. Condor's Plan will provide that the families of non-revenue passengers 

receive the same level of consideration and assistance as the families of 

revenue passengers. 

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19 March 2010 

III. PASSENGER IDENTIFICATION AND NOTIFICATION 

A. Passenger Identification 

1. Immediately following an aircraft accident, Condor will compile a 

list of the passengers onboard the flight. 

2. Condor will rely on the duly authorized medical examiner or 

coroner for positive identification of fatalities. 

3. Condor will update the list of passengers as required based on 

new information as soon as such information becomes available. 

4. Condor will emphasize to its personnel the confidential and 

sensitive nature of the passenger manifest information. 

B. Notification and Assistance Procedures 

1. Immediately upon request, Condor will provide to the designated 

NTSB family support services director a passenger list that reflects 

the best available information at the time of the request. The list 

will be marked, if appropriate, "preliminary and unconfirmed," and 

will be updated promptly as appropriate. 

2. Upon request of the family of a passenger aboard the aircraft 

involved in an accident, Condor will inform the family of whether 

the passenger's name appeared on a preliminary passenger 

manifest for the flight involved in the accident. 

3. Before public release of the passenger list, Condor will notify 

families as soon as it has verified an individual's status as a 

passenger on the affected flight without waiting for the names of 

all passengers to be verified. If at all practicable, notification of 

families will be made in person by Condor or by the independent 

disaster relief organization designated by the NTSB {e.g., Red 

Cross) to coordinate assistance and support for families of 

passengers. 

4. In the event that Condor volunteers assistance to United States 

citizens within the United States with respect to an aircraft 

accident involving major loss of life that occurs outside of the 

United States, Condor will consult with the NTSB and the 

Department of State on the provision of such assistance. 

5. Condor will adopt an internal policy prohibiting its employees from 

making any unauthorized release of passenger manifest 

information. Condor will provide adequate and periodic training to 

its employees and agents to meet the needs of survivors and 

family members following an aircraft accident. 

6. If a passenger has died, the medical examiner or coroner will 

coordinate with the disaster mortuary team commander to provide 

official notification of death to family members. 

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19 March 2010 

7. For injured passengers, the hospital treating such passengers will 

be responsible for providing status updates, and either the 

hospital or Condor will advise the affected families. 

IV. FAMILY ACCESS TO THE ACCIDENT SUE 

A. Within limitations established by the NTSB and other federal, state and 

local authorities, Condor will respond promptly to family requests for 

access to the accident site. 

B. Condor will assist the family of a passenger in traveling to the location of 

the accident and will provide for the physical care of the family while the 

family is staying at such location. 

V. HUMAN REMAINS AND PERSONAL EFFECTS 

A. The medical examiner and coroner will be responsible for the disposition 

of identifiable and unidentifiable human remains. 

B. The NTSB and other federal, state and local authorities will return 

identifiable personal effects to the passenger's family and not to Condor. 

The same authorities will determine the disposition of any unidentifiable 

personal effects. 

C. If human remains or personal effects come into Condor's control, Condor 

will: 

1. Consult with each family about the disposition of any remains or 

personal effects under Condor's control. 

2. If requested, Condor will return to the family any personal effects 

(regardless of condition) within the control of Condor unless that 

personal effect is needed in connection with an accident 

investigation or a criminal investigation. 

3. Condor will retain for eighteen (18) months any unclaimed 

personal effects that are in Condor's control. 

VI. DESIGNATED INDEPENDENT ORGANIZATION 

A. Condor will work with the NTSB-designated independent organization 

{e.g., Red Cross) on an ongoing basis to ensure that families of 

passengers receive an appropriate level of mental health and counseling 

services following an accident. 

B. Condor will provide reasonable compensation to the designated 

independent organization for any mental health and counseling or other 

services provided by that organization to the families of passengers. 

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19 March 2010 

VII. POST-ACCIDENT ASSISTANCE 

Condor will consult the families of each passenger about construction by Condor 

of any monument in the United States, including any inscription on such 

monument. 

VIII. LIABILITY FOR MANMADE STRUCTURES 

A. In the case of an accident that results in significant damage to a 

manmade structure or other property on the ground that is not 

government-owned, Condor will promptly provide notice, in writing, to 

the extent practicable, directly to the owner of the structure or other 

property about liability for any property damage and means for obtaining 

compensation. 

B. At a minimum, the written notice will advise the owner (i) to contact the 

insurer of the property as the authoritative source for information about 

coverage and compensation; (ii) to not rely on unofficial information 

offered by Condor's representatives about compensation by Condor for 

accident-site property damage; and (iii) to obtain photographic or other 

detailed evidence of property damage as soon as possible after the 

accident, consistent with restrictions on access to the accident site. 

IX. SIMULTANEOUS ELECTRONIC TRANSMISSION OF ANY NTSB HEARING 

In the case of an accident in which the NTSB conducts a public hearing or 

comparable proceeding at a location greater than 80 miles from the accident 

site, Condor will ensure that the proceeding is made available simultaneously by 

electronic means at a location open to the public at both the origin city and 

destination city of the flight if the origin or destination city is located in the 

United States. 

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