Get help now consumerfinance.gov

Website

consumerfinance.gov

General inquiries

Consumer Financial Protection Bureau

1700 G Street NW

Washington DC 20552

Contact Servicemember Affairs

military@cfpb.gov

Submit a complaint by phone

855-411-CFPB (2372); 

TTY/TDD 855-729-CFPB (2372)

Submit a complaint online

consumerfinance.gov/complaint/

Submit a complaint by mail

Consumer Financial Protection Bureau

P.O. Box 4503

Iowa City, Iowa 52244

Find answers to frequently asked 

consumer questions

www.consumerfinance.gov/askcfpb/

Share your thoughts

Facebook.com/CFPBMilitary

Twitter.com/CFPBMilitary

About the CFPB

The CFPB is focused on making the 

consumer financial markets work for 

families by empowering consumers to 

take more control over their financial 

lives. We are working to foster a 

marketplace:

§ Where customers can see prices and 

risks upfront and where they can 

easily make product comparisons.

§ In which no one can build a business 

model around unfair, deceptive, or 

abusive practices.

§ That works for American consumers, 

responsible providers, and the 

economy as a whole.

Office of 

Servicemember 

Affairs
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What makes servicemembers 

attractive financial targets?

§ Many lenders know the UCMJ requires 

service members to pay their debts

§ Servicemembers are easy to find, so 

lenders are confident they can collect 

debts owed

§ Military pay represents a steady income 

that can be garnished

§ Military families often start young, 

leading to big money-management 

decisions by first-time decision makers

Servicemembers face 

unique risks

§ Deployments, change of duty stations, 

and emergencies lead to unplanned 

and unique financial difficulties

§ The consequences of poor 

financial decisions can devastate 

a servicemember’s career and even 

affect the mission readiness of a 

military unit

The Office of 

Servicemember Affairs

The Office of Servicemember Affairs is 

here to ensure that military personnel and 

their families have a voice at the Consumer 

Financial Protection Bureau. 

Our mission

We monitor military consumer complaints 

and the resolution of those complaints.

We work with federal, state, and local 

partners to address the financial concerns of 

servicemembers, veterans and their families.

We provide servicemembers, military families 

and veterans with the information and tools 

to make the right financial decisions for 

them and to avoid unfair financial business 

practices.

Holly Petraeus

Director of the CFPB’s Office of Servicemember Affairs

Planning for the future

Service in the armed forces opens doors 

and provides new tools that servicemembers 

can use to plan for the future. We have 

resources to help guide the financial 

journey of servicemembers, veterans 

and military families. We are a trusted 

source for information on military consumer 

finance topics.

A cop on the beat

Along with the many reputable companies 

that cater to the military community 

there are also businesses and scammers 

that target servicemembers with bad 

deals and outright rip-offs. We provide 

servicemembers, military families and 

veterans with the information and tools they 

need to avoid unfair business practices and 

work to see that servicemembers’ unique 

financial challenges are addressed.