1

A. Federal Student Aid Organizational Chart

Chief Operating 

Officer

Office of the Principal 

Deputy to the Chief 

Operating Officer

Office of Student 

Experience and Aid 

Delivery

Office of Partner 

Participation and 

Oversight

Office of Strategic 

Measures and 

Outcomes

Office of Strategy, 

Innovation, and 

Transformation

Next Gen FSA Temporary office* Program Office

* Sunset date on or about 9/30/2022
2

B. Organizational Chart – Principal Deputy to the Chief

Operating Officer

Office of the Principal 

Deputy Chief Operating 

Officer

Acquisitions Directorate Strategic Communications 

Directorate Finance Directorate

Management Services 

Directorate

Enterprise Technology 

Directorate
3

B1. Organizational Chart – Acquisitions

Acquisitions Directorate

Acquisition Policy, 

Workforce, and 

Data Management 

Group

Student 

Experience & Aid 

Delivery Contracts 

Group

Partner 

Participation and 

Oversight 

Contracts Group

Enterprise 

Support Contracts 

Group

Next Gen FSA 

Contracts Group*

* Sunset date on or about 9/30/2022 in conjunction with Next Gen FSA Program Office
4

B2. Organizational Chart – Finance

Finance Directorate

Financial 

Management 

Group

Budget Group

Financial 

Management 

Systems Group

Financial 

Reporting & 

Analysis Division

Budget 

Formulation 

Division

IT Operations & 

Development 

Division

Internal Controls 

Division

Budget 

Execution 

Division

Audit 

Coordination & 

Validation Division

Budget 

Operations 

Division

IT Security 

Division

Accounting 

Operations 

Division

Accounting 

Policy Division
5

B3. Organizational Chart – Strategic Communications

Strategic 

Communications 

Directorate

External 

Communications 

Group

Employee 

Communications 

Group

Engine Room 

Group

Conference 

Management 

Group
6

B4. Organizational Chart – Management Services

Management Services 

Directorate

Human Capital Group

Facilities, Security, and 

Emergency 

Management Services 

Group

Strategic Operational 

Alignment and 

Performance Group

Resources & 

Administration 

Management

Liaison Group

Human Capital 

Operations 

Division

Human Capital 

Information 

Systems Division

Facilities and 

Logistics 

Management 

Division

Business Process 

Reengineering 

Division

HC Position 

Management & 

Classification 

Division

HC Policy & 

Planning Division Physical Security & 

Emergency 

Management 

Division

Integrated Data 

Analytics Division 

Workforce 

Development 

Division

Workforce 

Relations Division
7

B5. Organizational Chart – Enterprise Technology

Enterprise 

Technology 

Directorate

Application 

Development 

Group

Infrastructure 

Operations 

Group

Architecture 

Group

Enterprise 

Cybersecurity 

Group

IT Project 

Management 

Division

Data Center 

Division

Technology 

Planning 

Division

Info Security 

Division

Application 

Software Dev 

Division 

Operations & 

Scheduling 

Division

Technology 

Architecture 

Division

Cybersecurity 

Operations 

Division

Enterprise 

Testing & Bus 

Analysis 

Division

Network Support 

Division

Technology 

Standards 

Division

Security Risk 

Management 

Division

Collaboration 

Services 

Division

Identity and 

Access Mgmt

Division

Info Systems 

Security Division
8

C. Organizational Chart – Next Gen FSA Program Office

Next Gen FSA Program 

Office*

Decision Support Directorate Execution and Delivery 

Directorate

* Sunset date on or about 9/30/2022
9

D. Organizational Chart –Student Experience and Aid Delivery

Office of Student 

Experience and Aid 

Delivery

Product 

Management, 

Design & Delivery 

Directorate

Delivery Systems and 

Extended Workforce 

Support Directorate

Vendor Oversight & 

Program 

Accountability 

Service Directorate

Product 

Management 

Group

Product 

Marketing and 

Delivery Group

Extended 

Workforce 

Onboarding Group 

Application and 

Borrower Systems 

Group

Vendor and 

Program Oversight 

Group

Product Design 

Group

Digital Delivery 

Division

Extended 

Workforce 

Management & 

Training Group

Application 

Systems Division

Ombudsman 

Group

Customer 

Outreach 

Division

Customer Care 

Platform Division

Customer 

Analytics Group

Borrower 

Processing Division

Borrower Systems 

Division
10

E. Organizational Chart – Partner Participation and Oversight

Office of Partner 

Participation and Oversight

Partner Outreach and 

Communications 

Directorate

Internal/ External 

Communications Group

Partner Training and 

Information Services 

Group

Partner Technical 

Assistance Group*

Partner Engagement 

and Relationship 

Management Group

Partner Management 

and Support Services 

Directorate

Program Technical 

and Business Support 

Group*

Program Delivery 

Services Group*

Policy Implementation 

and Oversight 

Directorate

Policy Implementation 

and Liaison Group

Policy Innovation and 

Dissemination Group

Performance 

Management Group

Reporting and 

Analysis Group*

Partner Eligibility and 

Oversight Services 

Directorate

School Eligibility and 

Oversight Service 

Group*

Financial Institution 

Oversight Services 

Group*

Cohort Default Rate 

Group

Partner Enforcement 

and Consumer 

Protection Directorate

Administrative Actions 

and Appeals Service 

Group

Clery Group

Investigations Group

Borrower Defense 

Group

Resolution and Referral 

Management Group * Group Breakdown shown on follow-on charts
11

E. Organizational Chart – Partner Participation and Oversight (Cont. 1)

*Detail Group Breakdown

Program Technical 

and Business 

Support Group*

Program Contract 

Management Division

Partner Systems 

Integration Division

Change Management 

Division

Partner Production 

Division

Program Delivery 

Services Group*

Grants/Campus Based 

Partner Division

Direct Loans Partner 

Division

Funds 

Management/School 

Reconciliation Partner 

Division

Partner Business 

Support Branch

Partner Technical 

Support Branch

Partner Special 

Initiatives Division

Minority Serving and 

Under Resourced 

School Division

Proprietary School 

Assistance Division

Partner Technical 

Assistance Group*
12

E. Organizational Chart – Partner Participation and Oversight (Cont. 2)

*Detail Group Breakdown

Financial Institution 

Oversight Services 

Group*

New York Division

Chicago Division

Dallas Division

School Eligibility and 

Oversight Service 

Group*

Dallas School 

Participation & Critical 

Response Division

Kansas City School 

Participation Division

San Francisco/Seattle 

School Participation 

Division

Multi-Regional and 

Foreign School 

Participation Division

New York/Boston 

School Participation 

Division

Philadelphia School 

Participation Division

Atlanta School 

Participation & 

Financial Analysis 

Division

Chicago/Denver School 

Participation Division

Reporting and 

Analysis Group*

Data Quality and 

Integrity Division

TBSSG Support 

Division 
13

F. Organizational Chart – Strategic Measures and Outcomes

Office of Strategic 

Measures and 

Outcomes

Enterprise Risk 

Management 

Directorate 

Enterprise 

Performance 

Management 

Directorate

Portfolio 

Management and 

Analysis 

Directorate

Enterprise Data and 

Analytics 

Directorate

Strategy, Analysis, 

& Integration 

Group

Review and 

Validation Group

Strategic Planning 

and Reporting 

Directorate

Operational 

Improvement and 

Oversight 

Directorate

Enterprise Process 

and Management 

Consulting Group

Enterprise 

Performance 

Intelligence 

Group

Enterprise Data 

Strategy and 

Management 

Group

Advanced 

Analytics Group

Enterprise Project 

Management 

Group
14

G. Organizational Chart – Strategy, Innovation, and

Transformation

Office of Strategy 

Innovation & 

Transformation 

Executive Research 

Directorate

Executive Outreach & 

Engagement 

Directorate 

Executive Projects 

Directorate 

Strategy, Innovation, 

Engagement, and 

Oversight Directorate