BEFORE THE

DEPARTMENT OF TRANSPORTATION

WASHINGTON, D.C.

Notice of IATA Traffic Conference

Actions Tentatively Exempted

From Filing for Approval Docket OST

- 2012

- 0058

NOTICE OF TIER 1 AGREEMENTS FILING

BY THE

INTERNATIONAL AIR TRANSPORT ASSOC IATION

2 4 July 2014

Communications with respect to this

Document should be sent to

Douglas Lavin

Regional Vice President

– North America

International Air Transport Association

1201 F Street, NW, Suite 650

Washington, DC 20004

(202) 628

- 9 292Summary DOCKET: DOT

- OST

- 2012

- 0058 DOT ORDER: None Requested

Date: 2 4 July 2014

Filing fee/IATA Acct: Waived by Order 2012

- 4

- 18, Appendix

A, Section D

US/UST involved Yes

Intended effective date: 26 September 2014

Meeting site, date: CSC/36 , Los Angeles, 9 March 2014

Agreement(s)/Minutes CSC/36/Meet/00 4 /2013 dated 23 July

2014NOTICE OF TIER 1 AGREEMENTS FILING

Pursuant to statements submitted by Member airlines of the International Air Transport

Association (IATA), the undersigned has been constituted to be their attorney

- in

- fact for filing

with the Department of Transportation copies of agreements adopted by the IATA Traffic

Conferences.

On their behalf, and pursuant to the procedures specified in Order 2012

- 4

- 18 (13 April

2012), I am filing with the Department, in Docket OST

- 2012

- 0058, this Notice, the subject

agreements and supporting documentation. These agreements are Tier 1 agreements tentatively

exempted by Order 2012

- 4

- 18 from Condition #2 to the Department’s approval of the Pr ovisions

for the Conduct of the IATA Traffic Conferences, which condition requires pre

- implementation

Department review. The intended effective date of the agreements is 3 September 2014

.

The subject agreements amend or establish Resolutions and/or Recom mended Practices

that do not address subject areas which the Department has indicated it still chooses to review

under Condition #2. The text of the agreements and other conference documentation sent to

airline Members of IATA accompany this Notice. The cover pages of the documentation clearly

identify each affected Resolution and /or Recommended Practice and show whether the subject

agreements are amendments or new agreements. Other pages provide the text of each subject

agreement. Where an affected Res olution or Recommended Practice has previously been

exempted from Condition #2 by Department action, the cover pages include the appropriate

docket and order number. The cover pages include a summary to explain the nature and purpose

of the subject amendm ents and/or agreements.- 2

-

13461343.1 Respectfully submitted,

/s/ Douglas Lavin

Douglas Lavin

Regional Vice President

– North America

International Air Transport Association

Attorney

- In

- Fact- 3

-

13461343.1 CERTIFICATE OF SERVICE

A copy of this notice has been served t his day by first class or priority mail on the

following person:

Chief, Transportation, Energy & Agriculture Section

Antitrust Division

Department of Justice

Washington, D.C. 20530

A copy of this notice has been sent this day by email to John Kiser ( John.Kiser@dot.gov)

and to Della Davis (Della.Davis@dot.gov) of the Department of Transportation.

/s/ Douglas Lavin

Douglas Lavin

2 4 July 2014

Date ServedCSC/32 Agenda

– Second Transmittal

Page 1

INTERNATIONAL AIR TRANSPORT ASSOCIATION



### FINALLY ADOPTED RESOLUTIONS

EXPEDITED FILING

3 6 th CARGO SERVICES CONFERENCE

(CSC/3 6 )

Los Angeles

, 9 March 201 4CSC/3 6 Expedited FAR Page 2 of 15 M E M O R A N D U M

CSC/3 6 / Meet/00 5 /

201 3

TO: All Members of IATA

Cargo Services Conference Accredited Representatives

CC: Members, Cargo Procedures Conferences Management Group

Members, IATA/FIATA Consultative Council

IATA Regional Cargo Managers

FRO M: Secretary, Cargo Services Conference

DATE: 2 4 July 201 4

SUBJECT: FINALLY ADOPTED RESOLUTIONS

–

3 6 th Cargo Services Conference (CSC/3 6 )

– 9 March 201 4

Los Angeles, USA

EXPEDITED R ESOLUTION 60 1

EXPEDITED RECOMMENDED PRACTICES 16 78

, 1683

P lease fin d attached Resolution 60 1, Recommended Practice 16 78

, and Recommended Practice

16 8 3, as finally adopted at CSC/3 6 for E xpedited effectiveness.

The filing period runs from 2 4 July 201 4 to 2 5 September 201 4 , with an intended effective date of

2 6 September 2 01 4 . The final effectiveness date will be communicated to Members by a

Declaration of Effectiveness Memorandum as soon as all required government approvals have

been obtained.

Members are requested to file the Resolution s and Recommended Practices with their

Government authorities where required, and to advise IATA Secretariat of their Government’s

action by 2 5 September 201 4 , the end of the filing period. As usual, filing formalities with the

U.S. Department of Transportation and the Canadian Transporta tion Agency will be handled

by the IATA Geneva office

.

Please note that the Resolutions and Recommended Practices will be declared effective upon

receipt of the required Government approvals, in accordance with Resolutions 001 and 006.

Andrea Gruber

Seni or Manager, Special Cargo, IATA

Attachments. CSC/3 6 Expedited FAR Page 3 of 15 FINALLY ADOPTED RESOLUTIONS SUMMARY

The following Resolution s and Recommended Practices emanating from CSC/3 6 are requested

for approval. The intended effective date is 2 6 September 201 4

.

Resolution Summar y of Amendment

RESOLUTION 60 1

DELEGATION OF AUTHORITY TO

ADOPT AMENDMENTS TO CARGO

SERVICES CONFERENCE

RESOLUTIONS AND

RECOMMENDED PRACTICES

(Amending) Amendment to include the reference to Resolution 624

and new Recommended Practice 1683

.

RECOMMENDE D PRACTICE 16 78

CO 2 EMISSIONS MEASUREMENT

METHODOLOGY

( New ) Establishes a recommended standard principles and

methodology for Carriers who wish to measure the

CO 2 emissions of their air cargo services

.

RECOMMENDED PRACTICE 16 83

AIR CARGO INDUSTRY MASTE R

OPERATING PLAN (INDUSTRY

M OP)

( New ) Establishes a standard description of the generic air

cargo business processes for common reference

for industry stak e holders.CSC/3 6 Expedited FAR Page 4 of 15 RESOLUTION 601

DELEGATION OF AUTHORITY TO ADOPT AMENDMENTS TO CARGO SERVICES

CONFERENCE RESOLUTIONS AND RECOMMENDED PRACTICES

CSC( 32 36 ) 601 Expiry: Indefinite

Type: B

RESOLVED that:

1. The Cargo Services Conference is empowered to delegate to its permanent subgroups

authority to adopt amendments to the CSC Resolutions and Recommended Practices specified

in Attachment ‘A’.

2. Except as specified in Paragraph 3, 4, 5 and 5 6 below, where such amendment is adopted,

the following Notice of Amendment procedure shall be used to bring that amendment into effect:

2.1 amendments to CSC Resolutions and Recommended Practices, agreed by a CSC Board or

Panel, shall be circulated to all Members by Notice of Amendment within fifte en (15) days of

agreement;

2.2 Notices of Amendment shall be subject to a protest period of thirty (30) days from the date

of issue;

2.3 if no protests are received, the amendment shall be declared adopted;

2.4 on receipt of all necessary government app rovals, the Secretariat shall declare the

amendments effective;

2.5 if protests to a Notice of Amendment are received and the Secretariat is unable to resolve

the concerns of the protesting Member(s), the amendment shall not be declared adopted but

referr ed to the next meeting of the Cargo Services Conference. The Conference shall either

adopt or reject the amendment, or refer the amendment to the Cargo Procedures Conferences

Management Group for decision by the appropriate Panel or Board;

2.6 the publica tion process of amendments to Cargo Services Conference standards and

procedures shall be determined by the Secretariat;

2.7 for amendments of an urgent nature, such as to reflect changes in government procedures

or for reasons of safety, the Secretariat may request authority to take Notice of Amendment

action directly from the Chairman of the Cargo Procedures Conferences Management Group.

3. Amendments to Attachment ‘A’ to Resolution 618, Dangerous Goods Regulations, shall be

made in accordance with Sect ion 6 of Resolution 619, Dangerous Goods Board.

4. Amendments to Attachment ‘A’ to Resolution 620, Live Animals Regulations, shall be made in

accordance with Section 4 of Resolution 621, Live Animals and Perishables Board.CSC/3 6 Expedited FAR Page 5 of 15

5. Amendments to Attachment ‘A’ to Resolution 622, Perishable Cargo Regulations, shall be

made in accordance with Section 7 of Resolution 621, Live Animals and Perishables Board.

6. Amendments to Attachment ‘A’ to Resolution 624, Temperature Control Regulations, shall be

made in accord ance with Section 11 of Resolution 621, Live Animals and Perishables Board.CSC/3 6 Expedited FAR Page 6 of 15

RESOLUTION 601

Attachment ‘A’

RESPONSIBILITY FOR RESOLUTIONS AND RECOMMENDED PRACTICES

Authority for adoption of amendments to specified CSC Resolutions and Recommended Pract ices

has been delegated as follows:

Resolution/Recommended Practice Subgroup

Authorised to

Adopt

Amendments

600a Air Waybill (Attachments only) CBPP

603 Notice of Non

- Delivery (Irregularity Report) (IRP) CBPP

606 Bar Coded Label CBPP

606a Non

- Ba r Coded Label CBPP

610 Interline Tracer CBPP

612 Shipper's Request for Changes of Air Waybill Amounts CBPP

612a Cargo Charges Correction Advice CBPP

618 IATA Dangerous Goods Regulations (Attachment only) DGB

620 IATA Live Animals Regulations ( Attachment only) LAPB

622 IATA Perishable Cargo Regulations (Attachment only) LAPB

624 IATA Temperature Control Regulations (Attachment only) LAPB

670 Cargo Interchange Message Procedures (Cargo

- IMP) (Attachments only) CBPP

680 General Rules for th e use of Unit Load Devices ULDP

683 Registration of Unit Load Devices ULDP

685 Marking of Unit Load Devices ULDP

686 IATA Identification Code for Unit Load Devices CBPP

1600 Use of Standard ‘A’ Paper Sizes for Documentation CBPP

1600d Air Waybi ll Service Codes CBPP

1600g Courier Baggage Voucher CBPP

1600q Cargo Tracing Procedure CBPP

1600r Air Waybill

— Validation of Data Format CBPP

1600s Substitute Air Waybill CBPP

1600t Use of Bar Codes and Bar Code Equipment in Cargo Application s CBPP

1605 Transfer Manifest CBPP

1606 House Manifest CBPP

1608 Glossary of Commonly Used Air Cargo Terms CBPP

1610 Definition of Consolidated Consignment CBPP

1612a Cargo Charges Correction Advice (CCA) Procedures CBPP

1625 Payment of B aggage Shipped as Cargo by means of a Miscellaneous Charges Order CBPP

1640 Use of Radio Frequency Technology for the Automatic Identification of Unit Load

Devices CBPP

1650 Shipper's Letter of Instruction CBPP

1654 Unit Load Device Control Receip t CBPP

1672 Cargo

- FACT Message Standards CBPP

1673 Changes to Cargo

- FACT Messages CBPP

1675 Cargo

- XML Message Standards CBPP

1676 Changes to Cargo

- XML Messages CBPP

1681 ULD Regulations ULDP

1682 Industry Rates and Charges Data Exchange St andards CBPP

1683 Air Cargo Industry Master Operating Plan (Industry MOP) CBPPCSC/3 6 Expedited FAR Page 7 of 15 (NEW)

RECOMMENDED PRACTICE 1678

CO 2 EMISSIONS MEASUREMENT METHODOLOGY

CSC(36) 1678 Expiry: Indefinite

Type: A

RECOGNIZING there is a growing interest from shipper s to receive CO 2 information from their

transportation providers;

RECOGNIZING ALSO that, with multiple measurement methodologies available, there is a

need and value to have one, consistent international standard to measure CO 2 emissions

generated by air c argo, in order to support requirements from regulators and shippers;

CONSIDERING that actual routing (i.e. distance and conveyance) is unknown at booking time,

the predictive calculation methodology is not recommended, as the extent of uncertainties gives

rise to unsatisfactory accuracy of results;

ACKNOWLEDGING that methodologies and emission factors are available for other modes of

transport (maritime, road, rail);

It is therefore RECOMMENDED that:

Where Members wish to measure the CO 2 emissions of their air cargo services, the following

principles and methodology described herein shall be used.

1. SCOPE OF RECOMMENDED PRACTICE

1.1. This Recommended Practice defines a standard methodology for airlines and any third

party to measure the CO 2 emissions generated by air cargo at shipment level covered by a

single Air Waybill (AWB).

1.1.1. The CO 2 emissions are calculated from the fuel consumption linked to the vehicle

operational processes (for aircrafts, it includes processes such as airborne, taxiing,

turnaround, auxilia ry power usage

– as defined in the IATA’s Fuel Measurement

Protocol).

1.1.2. The upstream emissions are not included. Note: the calculation of upstream

emissions might be required by local regulations. In such cases, the airlines have

to follow the associated gu idelines and multiply the CO 2 emissions by a given

factor.

1.1.3. The handling processes (such as cargo storage in the warehouse, handling

devices and vehicles, loading and offloading activities) are not included.

1.1.4. The administrative processes or overhead (such as operation of buildings, staff

commuting, IT infrastructure) are not included.

1.1.5. The non CO 2 emissions are not included.CSC/3 6 Expedited FAR Page 8 of 15

1.2. The implementation of this Recommended Practice demonstrates the willingness of IATA

Members to introduce a harmonized and agreed ind ustry

- wide solution to address and

comply with the challenges of the air cargo carbon footprint measurement and reporting.

2. GENERAL PRINCIPLES

2.1. Allocation

2.1.1. All the CO 2 emissions generated by a commercial flight shall be allocated to

revenue load (passenger s, cargo and mail).

2.1.2. All CO 2 emissions from full freighter operations are allocated to revenue load

(cargo and mail)

2.1.3. In order to align with existing methodologies, the use of the incremental approach

(marginal accounting) is not recommended for belly cargo

.

2.1.4. For belly cargo, in order to provide an equitable split of CO 2 emissions between

passengers and cargo and to achieve alignment and harmonization within the

industry, airlines shall use the same principles developed in IATA’s Carbon

Emissions Calculator Methodology supporting passenger carbon offsetting

programs. This consists in taking into account the infrastructure associated with

passenger use (for example the weight of seats)

2.2. Data

2.2.1. It is recommended that airlines use their own historical data (fuel burn, payload

distance flown) to measure the CO 2 emissions of their operating flights.

2.2.2. Considering that using actual data for each individual flight on which a shipment is

transported would be misleading for the shippers, it is recommended that airlines

calculate averages based on their historical data. The minimum acceptable time

range for averages’ calculation is the previous calendar year (as per the IATA’s

Fuel Measurement Protocol) but airlines may want to choose equivalent or shorter

time ranges (s uch as previous fiscal year, last twelve months, last six months,

etc.).

2.2.3. Any third

- party (interline partners, code

- share partners, customers, etc.) will use

operating airline’s data if available or data available in the public domain. Note: the

data avail able in the public domain may be out dated.

3. METHODOLOGY

The three

- step approach described hereafter shall be followed:

 Step 1: identify the different legs comprising the complete transportation service

 Step 2: calculate the CO 2 emissions for each leg

 Step 3: sum the results for all legs

3.1. Step 1: identification of the different legs of the transportation serviceCSC/3 6 Expedited FAR Page 9 of 15

3.1.1. When measuring the CO 2 emissions at shipment level, the scope that shall be

taken into account is the transportation service from Origin to Destin ation as per

the AWB.

3.1.2. The contracted transportation service may include several segments which can be:

 Air segment operated by the airline

 Air segment operated by another airline (interline, codeshare)

 Road segment (known as “Road Feeder Service”)

 Waterbo rne segment

 Rail segment

3.2. Step 2: calculation of CO 2 emissions for each leg

3.2.1. Calculation of CO 2 emissions at shipment level will be performed after the

transportation service has occurred, as the routing is definitively known.

3.2.2. For non

- air segments, it is recommended to use the recognized methodologies.

3.2.3. For air segments, two options are recommended for the calculation of the CO 2 emissions allocated to a shipment. These two options are equally valid.

3.2.3.1. Option 1

– Leg

- based

Shipment weight (t) * Leg

- based em ission factor (kgCO 2 /t)

Where

Shipment weight (t) is the mass of the cargo carried as per the AWB. It includes the

weight of any packaging provided by the shipper, but excludes the tare weight of

aircraft Unit Load Device (ULD).

Leg

- based emission facto

r (kgCO

2 /t) is the average CO 2 emissions generated by the

transportation of one tonne of cargo on a given city

- pair.

For each defined city

- pair, the leg

- based emission factor is calculated as follow:

Average total fuel burn for leg

x (t) * 1000

---------- ------------------------------------------------------ * 3.15 = Leg

x emission factor (kgCO 2 /t)

Average total payload for leg

x (t)

The calculation of average total fuel burn will be done in accordance with IATA’s Fuel

Measurement Protocol (see Attac hment A).

3.15 is the internationally

- recognized constant representing the number of tonnes of

CO 2 produced by burning a tonne of aviation fuel.

For belly cargo, the calculation of average total payload will be done in accordance with

IATA’s Carbon Emiss ions Calculator Methodology developed for passenger carbon offsetting

programs (see Attachment B).

For full freighter, as the weight of the seats for passengers transported in full freighter

aircrafts is negligible, the calculation of average total payloa d will be done as follow:

Total payload (t) = total cargo weight (t) + total mail weight (t).CSC/3 6 Expedited FAR Page 10 of 15 3.2.3.2. Option 2

– Network

- based

Shipment weight (t) * Distance (km) * Network

- based emission factor (kgCO 2 /tkm)

Where

Shipment weight (t) is the mass of the cargo ca rried as per the AWB. It includes the

weight of any packaging provided by the shipper, but excludes the tare weight of

ai rcraft Unit Load Device (ULD).

Distance (km

) is the Great Circle Distance (GCD).

As per IATA’s Fuel Measurement Protocol, GCD is the IATA recommended practice

to be used for all aerodrome to aerodrome distance calculations. However, it does

not exclude the usage of other existing and established methods (e.g. in case of

mandatory reporting requirements like an Emissions Trading Scheme d escribing

GCD+ fixed maneuvering term). In case an alternative method to GCD is used, the

airline shall disclose the method in the reporting.

Network

- based emission factor (kgCO 2 /tkm) is the average CO 2 emissions generated

by the transportation of one ton ne of cargo per kilometer for a defined network.

Examples of network emission factors: by airline (whole fleet), for

domestic/regional/international flights, for wide/narrow

- body aircraft, by operated

aircraft, etc.

For each defined network, the network

- b ased emission factor is calculated as follow:

Average total fuel burn for network

x (t) * 1000 * 3.15

-------------------------------------------------------------------------------------------------------- = Network

x emission factor (kgCO 2 /tkm)

Th e calculation of average total fuel burn will be done in accordance with IATA’s Fuel

Measurement Protocol (see Attachment A).

3.15 is the internationally

- recognized constant representing the number of tonnes of

CO 2 produced by burning a tonne of aviation fuel.

The calculation of the distance flown will be done in accordance with IATA’s Fuel

Measurement Protocol.

For belly cargo, the calculation of average total payload will be done in accordance with

IATA’s Carbon Emissions Calculator Methodology develop ed for passenger carbon offsetting

programs (see Attachment B).

For full freighter, as the weight of the seats for passengers transported in full freighter

aircrafts is negligible, the calculation of average total payload will be done as follow:

Total pay load (t) = total cargo weight (t) + total mail weight (t).

3.2.4. When historical data do not exist (new route or new aircraft for instance), the airline

will use equivalent data (similar city

- pair or aircraft for instance) or airline’s fleet

emission factor or data available on the public domain.CSC/3 6 Expedited FAR Page 11 of 15

3.3. Step 3: sum of the results for each leg

3.3.1. Airlines may publish results on a shipment level or may aggregate results by

shipper for all transportation services within a given time

- frame.

4. DEFINITIONS

For purpose of thi s Recommended Practice, the following definitions apply:

CO 2 (CARBON DIOXIDE): this is the main global greenhouse gas and thus the largest

contributor to man

- made climate change, produced from burning fossil fuels and deforestation.

UPSTREAM EMISSIONS : e missions linked to energy operational processes such as extraction

or cultivation of primary energy, refining, transformation, transport and distribution of energy.

Great Circle Distance (GCD): this is the IATA recommended practice to be used for all

aer odrome to aerodrome distance calculations. GCD is defined as the shortest distance

between any two points on the surface of the earth, using the Vincenty distance formula

associated with the World Geodesic System. The latitude and longitude of the aerodrom es can

be taken either from aerodrome data published in the national Aeronautic Information

Publication (AIP) or from a source using such data (e.g. ICAO).

BELLY CARGO : cargo transported in passenger aircraft.

5. REFERENCES

IATA’S FUEL MEASUREMENT PROTOCOL : IATA’s guidance to airlines to enable

participation in IATA fuel consumption data collection efforts in support of the airline industry’s

fuel efficiency and global environmental objectives.

IATA’S CARBON EMISSIONS CALCULATOR METHODOLOGY DEVELOPED FOR

P ASSENGER CARBON OFFSETTING PROGRAMS: Methodology to calculate and allocate

CO 2 emissions to passengers developed by IATA for its Carbon Offset Program and based on

the UN’s International Civil Aviation Organization (ICAO) methodology. IATA’s methodology

al lows airlines to use their own verified data on fuel burn, passenger and cargo weights, seat

configurations and load factors.CSC/3 6 Expedited FAR Page 12 of 15

RECOMMENDED PRACTICE 1678

Attachment “A”

Definition of Fuel Consumption

(Extract from IATA’s Fuel Measurement Protoco l, version 17 January 2014)

Each airline is requested to utilize one of the IATA recommended fuel consumption

measurement methodologies:

 Method A

- based on financial records

 Method B

– block

- off/block

- on

 Method C&D

– subsequent flight measurement afte r fuel uplift

In general fuel consumption must include:

 Landing and take

- off cycle (LTO)

 Fuel consumed by the auxiliary power unit

 Taxiing, holdings

 Turn

- around of aircraft

 Repositioning flights

Fuel consumption excludes:

 Engine run

- ups

 Training flights

 Aircraft delivery flights

 State flights

 Search & rescue flights

 Transporting head of states and government ministers

 Police flights

 Military flights

 Fuel consumption when in Maintenance Repair and Overhaul (MRO)

Fuel uplift may be determi ned based on the measurement by the fuel supplier, as documented

in the fuel delivery notes or invoices for each flight. Alternatively, fuel uplift may also be

determined using aircraft on

- board measurement systems. Uplift data shall be recorded in:

 Mass and balance documentation, or

 Aircraft Technical Log, or

 Electronically transmitted from the aircraft to the aircraft operator (e.g. via ACARS)

Fuel contained in the tank may be determined using aircraft on

- board measurements systems

and shall be recor ded in:

 Mass and balance documentation, or

 Aircraft Technical Log, or

 Electronically transmitted from the aircraft to the aircraft operator (e.g. via ACARS)

The airline is requested to use the most accurate and complete measurement method for fuel

con sumption in accordance with the level of sophistication and measurement tools in place.

Note: Fuel consumption should not be planned fuel consumption, e.g. derived by using flight

planning tools. Fuel consumption must be actual fuel consumed, using fuel uplift and measured

values remaining in the fuel tanks of the aircraft. In the case of absence of consumed fuel data,

and in exceptional cases, planned fuel consumption may be used as long as in the submission it

is fully transparent and has been clearly i ndicated to the recipient of the data.CSC/3 6 Expedited FAR Page 13 of 15

RECOMMENDED PRACTICE 1678

Attachment “B”

Calculation of total payload for belly cargo

(Extract from IATA Carbon Calculator Tool Error! Reference source not found.

We ass ume that fuel usage is proportional to weight. So passenger fuel usage is the ratio of

total passenger weight to total weight multiplied by the total fuel used.

Total Passenger Fuel Usage = [(Total Passenger Weight / Total Weight)] x Total Fuel Used

Wh ere,

Total Weight = Total Passenger Weight + Total Freight Weight

Total Passenger Weight (kg) = (Number of Seats * 50kg) + (Number of Passengers * 100kg)CSC/3 6 Expedited FAR Page 14 of 15 (NEW)

RECOMMENDED PRACTICE 1683

AIR CARGO INDUSTRY MASTER OPERATING PLAN (INDUSTRY MOP)

CSC(36) 1683 Expiry: Indefinite

Type: A

RECOGNIZING the benefits that can be derived from adopting a common reference

description of the core air cargo business processes,

RECOGNIZING that the Industry Master Operating Plan document (Industry MOP), derived

from the original Master Operating Plan developed by the Cargo 2000 (C2K) Interest Group

(C2K MOP) provides a satisfactory and useful description of the generic air cargo business

processes in a formal and structured approach

RECOGNIZING that the adoption of such a document as common reference should benefit

the membership by serving as common reference for the following activities:

- Development of new industry standards and procedures,

- Engagement and discussion with regulators in matters of policy and related to industry

processes,

- Development by members of internal processes and procedures

.

RECOMMENDED that:

1. Members use the description of the end

- to

- end air cargo business processes set out in the

IATA Air Cargo Industry Master Operating Plan (Industry MOP), as developed and

maintained by the Cargo Business Processes Panel (CBPP) pursuant to Resolution 601 and

set forth in Attachment ‘A’ 1

.

2. The Recommended Practice should be adopted as common reference for the following

purposes:

2.1 for t he development, by CSC and its subgroups, of new standards, the definition and

management of industry modernization initiatives and for discussions with regulators on

industry processes, whenever a generic description of the air cargo process is deemed

use ful;

2.2 as the common reference for IATA Members, for the purpose of developing internal

procedures, and procedures with partners in the supply chain, related to the end

- to

- end

transportation of cargo by air.

1 Attachment ‘A’ has been promulgated by IA TA as a separate document.CSC/3 6 Expedited FAR Page 15 of 15

RECOMMENDED PRACTICE 1683

Attachment ‘A’

AIR CARGO INDUSTRY MASTER OPERATING PLAN (INDUSTRY MOP)

# A d e s c r i p t i o n o f t h e a i r c a r g o i n d u s t r y t r a n s p o r t a t i o n b u s i n e s s p r o c e s s 

# A i r C a r g o I n d u s t r y M a s t e r O p e r a t i n g P l a n

J a n u a r y 2 0 1 4

## M a n a g e m e n t S u m m a r y

T h e I n d u s t r y M a s t e r O p e r a t i n g P l a n ( I n d u s t r y M O P ) m a p s t h e p r o c e s s e s a n d s u b

- p r o c e s s e s t y p i c a l l y i n v o l v e d i n t h e p l a n n i n g a n d

m o v e m e n t o f a i r c a r g o c o n s i g n m e n t s f r o m s h i p p e r t o f i n a l c o n s i g n e e

.

T h e o r i g i n a l s o u r c e o f t h i s I n d u s t r y M O P d o c u m e n t i s t h e ‘ C 2 K M O P ’ i n i t i a l l y d e v e l o p e d b y t h e C a r g o 2 0 0 0 ( C 2 K ) i n t e r e s t g r o u p

m e m b e r s

, w i t h a s i n i t i a l p u r p o s e

, t h e d e v e l o p m e n t o f a q u a l i t y a n d p r o c e s s m a n a g e m e n t s y s t e m f o r a i r c a r g o

.

T h e v a l u e o f a n I n d u s t r y M O P h o w e v e r g o e s b e y o n d t h i s p a r t i c u l a r g o a l a n d t h i s I n d u s t r y M O P w i l l p r o v i d e a l l i n d u s t r y p a r t i c i p a n t s

a s w e l l a s a i r c a r g o r e p r e s e n t a t i v e o r g a n i z a t i o n s a n d a s s o c i a t i o n s w i t h a c o m m o n r e f e r e n c e d o c u m e n t u s e f u l f o r a n u m b e r o f

a c t i v i t i e s

, i n c l u d i n g :

- S u p p o r t t o t h e d e v e l o p m e n t a n d i m p l e m e n t a t i o n o f n e w i n d u s t r y s t a n d a r d s a n d p r a c t i c e s

, i n a r e a s s u c h a s q u a l i t y m a n a g e m e n t

,

p a p e r l e s s o p e r a t i o n

, s e c u r i t y

, c u s t o m s c o m p l i a n c e

, s p e c i a l c a r g o t r a n s p o r t a t i o n

, a n d o t h e r s

.

- S u p p o r t t o d i s c u s s i o n s w i t h r e g u l a t o r s

, w h e n a d e s c r i p t i o n o f t h e g e n e r i c i n d u s t r y t r a n s p o r t a t i o n p r o c e s s i s r e q u i r e d

- S u p p o r t t o a i r c a r g o i n d u s t r y p a r t i c i p a n t s l o o k i n g f o r a r e f e r e n c e t o i m p r o v e t h e i r i n t e r n a l p r o c e s s e s a n d / o r d e v e l o p i n g c o m m o n

p r o c e s s e s w i t h s u p p l y c h a i n p a r t n e r s

T h e a u t h o r s o f t h e I n d u s t r y M O P r e c o g n i z e t h a t t h e p r o c e s s e s a n d s u b

- p r o c e s s e s c o n t a i n e d h e r e i n m a y n o t d e s c r i b e t h e e x a c t

p r o c e s s e s a p p l i e d b y e a c h a i r c a r g o p a r t i c i p a n t i n t h e i r o w n o p e r a t i o n s

. I t d o e s r e p r e s e n t

, h o w e v e r

, a g o o d d e s c r i p t i o n o f t h e p r o c e s s

t h a t t h e a i r c a r g o i n d u s t r y c a n a i m t o w a r d s

, w i t h a v i e w t o h a r m o n i z i n g p r o c e d u r e s a c r o s s s t a k e h o l d e r s

, i m p r o v i n g o v e r a l l q u a l i t y

,

a n d r e s p o n d i n g t o r e g u l a t o r y r e q u i r e m e n t s

. I t i s a n t i c i p a t e d t h a t t h i s M O P w i l l c o n t i n u e t o e v o l v e o v e r t i m e a s r e q u i r e m e n t s a n d

i n d u s t r y p r o c e s s e s e v o l v e

.

A t o t a l o f 1 9 m a i n p r o c e s s e s h a v e b e e n i d e n t i f i e d i n t h i s M O P

, f r o m s h i p p e r ’ s d o o r t o c o n s i g n e e ’ s d o o r

. T h e s e p r o c e s s e s b e l o n g t o

o n e o f f i v e c a t e g o r i e s o f a c t i v i t i e s a s f o l l o w s : O r i g i n F o r w a r d e r

, O r i g i n C a r r i e r

, T r a n s p o r t C a r r i e r

, D e s t i n a t i o n C a r r i e r

, D e s t i n a t i o n

F o r w a r d e r

. T h e 1 9 p r o c e s s e s a r e d e t a i l e d i n s u b

- p r o c e s s e s

, a n d a d d i t i o n a l i n f o r m a t i o n c o n c e r n i n g e a c h s u b

- p r o c e s s i s i n t u r n

a v a i l a b l e

.A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

## N O T E S

T h i s d o c u m e n t u s e s t h e f o l l o w i n g d e f i n i t i o n s :

- S h i p m e n t = F r e i g h t + I n f o r m a t i o n

- F r e i g h t = P h y s i c a l F r e i g h t

- I n f o r m a t i o n = E l e c t r o n i c D a t a o r P a p e r r e l a t i n g t o t h e F r e i g h t

- C a r r i e r = A i r l i n e

- D o m a i n = S p h e r e o f I n f l u e n c e / C o n t r o l

M e s s a g i n g / m i l e s t o n e s i n d i c a t o r s w i t h b a c k g r o u n d i n g r e e n r e f e r t o t h e I A T A C a r g o I M P * s t a n d a r d

.

T h i s i s v e r s i o n 1

. 0 o f t h e A i r C a r g o I n d u s t r y M a s t e r O p e r a t i n g P l a n ( I n d u s t r y M O P )

.

T h e o r i g i n a l s o u r c e f o r t h i s I n d u s t r y M O P w a s t h e C 2 K M O P d e v e l o p e d i n i t i a l l y b y C a r g o 2 0 0 0 ( C 2 K ) m e m b e r s

. A n y r e f e r e n c e t o

“ r o u t e m a p s ” i n t h i s d o c u m e n t a p p l y o n l y t o t h o s e a i r c a r g o i n d u s t r y p a r t i c i p a n t s u s i n g t h e C 2 K q u a l i t y m a n a g e m e n t p r o g r a m

.

A n y a i r c a r g o i n d u s t r y p a r t i c i p a n t n o t a p p l y i n g t h e C 2 K q u a l i t y m a n a g e m e n t p r o g r a m s h o u l d c o n s i d e r t h o s e s t e p s o r t a s k s o p t i o n a l

a n d / o r n o t a p p l i c a b l e t o t h e m

.

* T h i s d o c u m e n t h a s n o t y e t b e e n u p d a t e d t o i n c o r p o r a t e C a r g o X M L m e s s a g i n g

.



### N a v i g a t i o n

T h i s d o c u m e n t i s s p l i t i n 4 l e v e l s ( A c t i v i t y C a t e g o r y / P r o c e s s e s / S u b

- p r o c e s s e s / I n f o r m a t i o n o n e a c h s u b

- p r o c e s s )

. I t i s p o s s i b l e t o n a v i g a t e t h r o u g h t h e l e v e l s b y c l i c k i n g

o n t h e i c o n s

, a s i n d i c a t e d b e l o w :

- L e v e l O N E

, T W O a n d T H R E E : c l i c k o n p r o c e s s b o x t o g o d o w n o n e l e v e l

- P r e v i o u s s e t o f p r o c e s s e s n e x t h i g h e r l e v e l n e x t s e t o f p r o c e s s e s F W BA i r C a r g o I n d u s t r y M a s t e r O p e r a t i n g

P l a n

v 1

. 0 

### O r i g i n

A c t i v i t i e s

( F o r w a r d e r ) O r i g i n

A c t i v i t i e s

( C a r r i e r ) T r a n s p o r t

A c t i v i t i e s

( C a r r i e r ) D e s t i n a t i o n

A c t i v i t i e s

( F o r w a r d e r ) D e s t i n a t i o n

A c t i v i t i e s

( C a r r i e r ) 

## S

H

I

P

P

E

R C

O

N

S

I

G

N

E

E

N o t i c e

– C o p y r i g h t I A T A / C a r g o 2 0 0 0

© 2 0 1 0

- 2 0 1 3 I n t e r n a t i o n a l A i r T r a n s p o r t A s s o c i a t i o n

– C a r g o 2 0 0 0 M a n a g e m e n t

S u m m a r y 

# A i r C a r g o I n d u s t r y M a s t e r O p e r a t i n g P l a nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

# O r i g i n A c t i v i t i e s ( F o r w a r d e r )

1

B o o k & P l a n

S h i p m e n t s 2

P i c k u p f r o m

S h i p p e r 3

R e c e i v e f r e i g h t a t

f o r w a r d e r b r a n c h

f a c i l i t y 4

T r a n s f e r t o

f o r w a r d e r h u b 5

P r e p a r e e x p o r t

s h i p m e n t 6

T r a n s f e r s h i p m e n t

t o c a r r i e r d o m a i nO u t p u t :

P a g e 6 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

## P 0 1 B o o k & P l a n S h i p m e n t s

ü S h i p p e r s R e q u e s t

1

. 1

R e c e i v e b o o k i n g

f r o m s h i p p e r &

c h e c k s e c u r i t y

s t a t u s 1

. 2

S h i p p e r p r o v i d e s

s h i p m e n t d e t a i l s 1

. 3

P l a n r o u t i n g d i r e c t

o r c o n s o l i d a t i o n 1

. 4

R e q u e s t c a p a c i t y

a g a i n s t f o r w a r d e r

o r c a r r i e r

i n v e n t o r i e s 1

. 5

C o n f i r m c a p a c i t y 1

. 6

C r e a t e r o u t e m a p s

( A 2 A / D 2 d ) &

s h a r e * 1

. 7

A r r a n g e p i c k

- u p o f

f r e i g h t



### B K D

ü P i c k

- u p A d v i c e

ü H A W B ü C r e a t e s h a r e d d e l i v e r y c o m m i t m e n t t o t h e c u s t o m e r

ü E n a b l e p l a n n i n g a n d p r i o r i t y s e t t i n g M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r

* T h i s s t e p a p p l i e s o n l y t o s t a k e h o l d e r s u s i n g t h e C 2 K q u a l i t y m a n a g e m e n t p r o g r a m

.O u t p u t :

P a g e 7 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

## P 0 2 P i c k u p f r o m S h i p p e r

- P i c k

- u p a d v i c e

ü P r e p a r e f r e i g h t f o r t r a n s p o r t & o n g o i n g i d e n t i f i c a t i o n

ü F o r w a r d e r t a k e s c u s t o d y o f t h e f r e i g h t ü L a b e l e d f r e i g h t 2

. 1

L a b e l i n g F r e i g h t

( b y s h i p p e r ) 2

. 2

A s s o c i a t e u n i q u e

p i e c e l e v e l

i n f o r m a t i o n w i t h

b o o k i n g 2

. 3

P i c k

- u p f r e i g h t M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 8 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

## P 0 3 R e c e i v e f r e i g h t a t f o r w a r d e r b r a n c h f a c i l i t y

ü F r e i g h t

ü B o o k i n g i n f o r m a t i o n

ü S t o r e d f r e i g h t

ü S h i p m e n t i n f o r m a t i o n ü V e r i f y f r e i g h t r e c e i v e d

ü E n s u r e s h i p m e n t i s e x p e c t e d 3

. 1

A r r i v a l o f f r e i g h t

a t f o r w a r d e r

b r a n c h f a c i l i t y 3

. 2

C h e c k / a p p l y

l a b e l i n g & v e r i f y

p h y s i c a l i n t e g r i t y

o f p a c k a g e s 3

. 3

C h e c k i n f o r m a t i o n

t o m a t c h a c t u a l

f r e i g h t a n d

s e c u r i t y d e t a i l s

a v a i l a b l e 3

. 4

C h e c k A c c u r a c y o f

b o o k i n g & a d j u s t

i f n e e d e d 3

. 5

C r e a t e s h i p m e n t

r e c o r d 3

. 6

S o r t & t r a n s f e r

f r e i g h t t o b u i l d o r

s t o r a g e l o c a t i o n s M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 9 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü C h e c k e d f r e i g h t

ü S h i p m e n t i n f o r m a t i o n

ü P r e p a r e f r e i g h t f o r t r a n s p o r t & o n g o i n g i d e n t i f i c a t i o n

ü F o r w a r d e r t a k e s c u s t o d y o f t h e f r e i g h t 

## P 0 4 T r a n s f e r t o f o r w a r d e r h u b

4

. 1

C o n f i r m

i n f o r m a t i o n t o

h u b 4

. 2

I s s u e l o a d i n g l i s t

f o r t r u c k t o h u b 4

. 3

L o a d e d t r u c k

d e p a r t s f o r w a r d e r

b r a n c h f a c i l i t y f o r

h u b M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 1 0 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e s h i p m e n t s f o r d e l i v e r y t o c a r r i e r 

## P 0 5 P r e p a r e e x p o r t s h i p m e n t s

ü C h e c k e d s h i p m e n t s

5

. 1

A r r i v a l o f t r u c k a t

f o r w a r d e r h u b 5

. 2

C h e c k / v e r i f y

p h y s i c a l i n t e g r i t y

o f t r u c k l o a d 5

. 3

C h e c k s e c u r i t y

s t a t u s o f

s h i p m e n t s 5

. 4

C r e a t e M A W B

s h i p m e n t r e c o r d

a n d c o n s o l i d a t i o n

m a n i f e s t 5

. 5

S e n d f r e i g h t

p i c k i n g

i n s t r u c t i o n s t o

w a r e h o u s e 5

. 6

P r e p a r e s h i p m e n t

f o r e x p o r t

ü C o n s o l m a n i f e s t

ü P i c k i n g i n s t r u c t i o n s M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 1 1 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e s h i p m e n t s f o r t r a n s f e r t o c a r r i e r c u s t o d y 

## P 0 6 T r a n s f e r s h i p m e n t t o c a r r i e r d o m a i n

ü S o r t e d s h i p m e n t s

6

. 1

I s s u e l o a d i n g l i s t

f o r t r u c k t o

c a r r i e r / l o a d

f r e i g h t 6

. 2

D e p a r t t r u c k f r o m

f o r w a r d e r h u b t o

c a r r i e r d o m a i n 6

. 3

T r a n s m i t

f o r w a r d e r

i n f o r m a t i o n t o

c a r r i e r 6

. 4

A r r i v a l o f t r u c k a t

c a r r i e r d o m a i n



### F H L F W B

ü F H L / F W B m e s s a g e s s e n t t o c a r r i e r

ü S h i p m e n t a t c a r r i e r d o m a i n M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

# O r i g i n A c t i v i t i e s ( C a r r i e r )

7

R e c e i v e

s h i p m e n t i n t o

c a r r i e r d o m a i n 8

A c c e p t

s h i p m e n t a s r e a d y

f o r c a r r i a g e S h i p m e n t s

t r a n s f e r r e d f r o m

O C d o m a i nO u t p u t :

P a g e 1 3 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü T r a n s f e r s h i p m e n t c u s t o d y f r o m f o r w a r d e r t o c a r r i e r

ü S e c u r i t y r e g u l a t i o n c o m p l i a n c e ü B o o k i n g i n f o

ü S h i p m e n t i n f o r m a t i o n

ü S o r t e d s h i p m e n t

ü S e c u r i t y d a t a 

## P 0 7 R e c e i v e s h i p m e n t i n t o c a r r i e r d o m a i n

7

. 1

C h a n n e l

f o r w a r d e r

i n f o r m a t i o n t o

G H A w h e r e

a p p l i c a b l e 7

. 2

A s s i g n u n l o a d i n g

s l o t a n d p o s i t i o n

t o t r u c k 7

. 3

V a l i d a t e s e c u r i t y /

c u s t o m s s t a t u s o f

t r u c k 7

. 4

U n l o a d t r u c k

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ R e c e i v e s h i p m e n t s

t r a n s f e r r e d f r o m

o t h e r c a r r i e r s 7

. 5

S c r e e n f r e i g h t a s

a p p l i c a b l e 7

. 6

C h e c k b o o k i n g

i n f o r m a t i o n

m a t c h e s a c t u a l

f r e i g h t



### F O H R C T

ü F r e i g h t o n h a n d

ü I n f o r m a t i o n m a t c h e s f r e i g h t M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 1 4 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü C o n f i r m s h i p m e n t c o m p l i a n t w i t h a l l r e g u l a t i o n s f o r c a r r i a g e b y a i r

ü C o n f i r m s h i p m e n t i n a c c o r d a n c e w i t h c a r r i a g e a g r e e m e n t ( o r d e r ) 

## P 0 8 A c c e p t s h i p m e n t a s r e a d y f o r c a r r i a g e

ü B o o k i n g i n f o r m a t i o n

ü S e c u r i t y i n f o r m a t i o n

ü S h i p m e n t i n f o r m a t i o n

ü F r e i g h t o n h a n d

8

. 1

V e r i f y s h i p m e n t

h a s c l e a r e d

s e c u r i t y 8

. 2

P e r f o r m r e a d y f o r

c a r r i a g e c h e c k s 8

. 3

V a l i d a t e

i n f o r m a t i o n

a g a i n s t b o o k i n g

a n d c o r r e c t

ü S h i p m e n t r e a d y f o r c a r r i a g e

ü R C S / R C T m e s s a g e s e n t M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r



### R C T R C SA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

# T r a n s p o r t A c t i v i t i e s ( C a r r i e r )

9

P r e p a r e

f r e i g h t f o r

t r a n s p o r t 1 0

D i s p a t c h

s h i p m e n t t o f l i g h t

, l o a d a n d d e p a r t 1 1

D i s t r i b u t e

I n f o r m a t i o n 1 2

A r r i v e f l i g h t

o f f l o a d & d i s p a t c h

s h i p m e n t s t o

w a r e h o u s e 1 3

C h e c k

- i n

s h i p m e n t C u s t o m s C l e a r a n c e E f f e c t e d a s A p p l i c a b l e

S h i p m e n t s i n t r a n s i t f r o m p r o c e s s 1 3 r e c y c l e t h r o u g h t o f i n a l d e s t i n a t i o n



### S h i p m e n t s

i n t r a n s f e r

o u t t o o t h e r c a r r i e rO u t p u t :

P a g e 1 6 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e f r e i g h t f o r f l i g h t

ü P r e p a r e i n f o r m a t i o n f o r l o a d c o n t r o l 

## P 0 9 P r e p a r e f r e i g h t f o r t r a n s p o r t

ü B o o k i n g i n f o r m a t i o n

ü S h i p m e n t i n f o r m a t i o n

9

. 1

S h i p m e n t s i n

t r a n s i t r e c e i v e d

f r o m p r o c e s s 1 3 9

. 3

P l a n f l i g h t a n d

s e n d b o o k i n g l i s t

t o w a r e h o u s e 9

. 2

S h i p m e n t s i n

t r a n s i t s e c u r i t y

c l e a r e d 9

. 4

C o l l e c t f r e i g h t a n d

u n i t i z e a s p l a n n e d 9

. 5

C o n s o l i d a t e

i n f o r m a t i o n M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r



### F B L F U M

ü F r e i g h t r e a d y f o r f l i g h t

ü F l i g h t m a n i f e s t p r e p a r e dO u t p u t :

P a g e 1 7 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü F l i g h t d e p a r t s o n t i m e w i t h f r e i g h t 

## P 1 0 S h i p m e n t t o f l i g h t

, l o a d & d e p a r t

1 0

. 1

M o v e s h i p m e n t s

f r o m w a r e h o u s e

t o h o l d a r e a f o r

r a m p t r a n s p o r t 1 0

. 2

M o v e s h i p m e n t s

f r o m h o l d a r e a t o

p a r k i n g p o s i t i o n 1 0

. 3

F l i g h t l o a d e d a s

p e r l o a d p l a n &

i d e n t i f y

d i s c r e p a n c i e s 1 0

. 4

R e s o l v e

d i s c r e p a n c i e s 1 0

. 5

D e p a r t f l i g h t M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r ü F l i g h t m a n i f e s t

ü U L D s / C a r t s

ü L o a d P l a n

ü U p d a t e d d a t a

ü F l i g h t d e p a r t e d 

### D E PO u t p u t :

P a g e 1 8 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü E n s u r e s h i p m e n t s a r e e x p e c t e d

ü E n s u r e t h a t a l l l e g a l a n d r e g u l a t o r y r e q u i r e m e n t s a r e m e t 

## P 1 1 D i s t r i b u t e i n f o r m a t i o n

ü F l i g h t i n f o r m a t i o n

ü S h i p m e n t i n f o r m a t i o n

1 1

. 1

T r a n s m i t f l i g h t

a n d s h i p m e n t

i n f o r m a t i o n t o

d o w n l i n e s t a t i o n s

a n d a u t h o r i t i e s M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r



### F H L F F M F W B

ü T r a n s m i s s i o n o f i n f o r m a t i o n a t f l i g h t

a n d s h i p m e n t l e v e lO u t p u t :

P a g e 1 9 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü U n l o a d & t r a n s f e r o f f r e i g h t a t f l i g h t d e s t i n a t i o n 

## P 1 2 A r r i v e f l i g h t

, u n l o a d & d i s p a t c h s h i p m e n t t o w a r e h o u s e

ü F l i g h t i n f o r m a t i o n

ü F r e i g h t i n f o r m a t i o n

M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r

1 2

. 1

A r r i v e f l i g h t a t

d e s t i n a t i o n 1 2

. 2

U n l o a d f l i g h t 1 2

. 3

M o v e s h i p m e n t s

t o a p p r o p r i a t e

f a c i l i t y 1 2

. 4

A r r i v e s h i p m e n t s

a t w a r e h o u s e



### A R R

ü S h i p m e n t a r r i v e s a t w a r e h o u s eO u t p u t :

P a g e 2 0 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü E n s u r e t h a t s h i p m e n t s a r e a v a i l a b l e 

## P 1 3 C h e c k

- i n s h i p m e n t

ü S h i p m e n t s

ü F l i g h t m a n i f e s t

ü S h i p m e n t i n f o r m a t i o n

ü B o o k i n g i n f o r m a t i o n

1 3

. 1

R e c e i v e s h i p m e n t s

i n w a r e h o u s e 1 3

. 2

M o v e s h i p m e n t s

i n t r a n s i t t o

a p p r o p r i a t e

l o c a t i o n ( s e e

p r o c e s s 9 ) 1 3

. 3

M o v e s h i p m e n t s

t o b e t r a n s f e r r e d

t o o t h e r c a r r i e r M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r



### R C F A W R T F D

ü S h i p m e n t s i n t r a n s i t a v a i l a b l e f o r

n e x t p r o c e s s

ü S h i p m e n t s t o b e t r a n s f e r r e d t o O CA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

# D e s t i n a t i o n A c t i v i t i e s ( C a r r i e r )

1 4

A r r i v e

s h i p m e n t 1 5

H a n d o v e r f r e i g h t t o

f o r w a r d e r C u s t o m s C l e a r a n c e E f f e c t e d a s A p p l i c a b l eO u t p u t :

P a g e 2 2 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü S t o r e i m p o r t f r e i g h t

ü I n f o r m f o r w a r d e r o f s h i p m e n t a r r i v a l 

## P 1 4 A r r i v e s h i p m e n t

ü S h i p m e n t i n f o r m a t i o n

ü W a r e h o u s e

i n f o r m a t i o n

1 4

. 1

S t o r e f r e i g h t f o r

i m p o r t 1 4

. 2

N o t i f y f o r w a r d e r

f r e i g h t a n d

i n f o r m a t i o n o n

h a n d a t

d e s t i n a t i o n 1 4

. 3

H a n d o v e r o f

d o c u m e n t s

( i n f o r m a t i o n ) t o

f o r w a r d e r M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r



### N F D A W D

ü N o t i f i c a t i o n t o f o r w a r d e rO u t p u t :

P a g e 2 3 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü T r a n s f e r c u s t o d y o f s h i p m e n t t o f o r w a r d e r 

## P 1 5 H a n d o v e r f r e i g h t t o f o r w a r d e r

ü C u s t o m s r e l e a s e f o r m

ü F r e i g h t l o c a t i o n

M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r

1 5

. 1

C h e c k c u s t o m s

r e l e a s e s t a t u s 1 5

. 2

P r e p a r e f r e i g h t f o r

h a n d o v e r 1 5

. 3

H a n d o v e r f r e i g h t

t o f o r w a r d e r

ü F r e i g h t c o l l e c t e d 

### D L VA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0 

# D e s t i n a t i o n A c t i v i t i e s ( F o r w a r d e r )

1 6

A r r i v e

s h i p m e n t s a t

d e s t i n a t i o n

f o r w a r d e r h u b 1 7

T r a n s f e r

t o f o r w a r d e r

b r a n c h f a c i l i t y 1 8

L o a d d e l i v e r y

v e h i c l e & p r o d u c e

r u n s h e e t 1 9

D e l i v e r

, o b t a i n

P O D & c o n c l u d e

c y c l e C u s t o m s C l e a r a n c e E f f e c t e d a s A p p l i c a b l e

D o c u m e n t s t o b r o k e r a s a p p l i c a b l eO u t p u t :

P a g e 2 5 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e s h i p m e n t f o r d e l i v e r y o r t r a n s f e r t o f o r w a r d e r b r a n c h

f a c i l i t y 

## P 1 6 A r r i v e s h i p m e n t a t f o r w a r d e r h u b

ü S h i p m e n t i n f o r m a t i o n

ü L o a d i n g l i s t

1 6

. 1

D e p a r t f r e i g h t f o r

f o r w a r d e r h u b 1 6

. 2

A r r i v e / u n l o a d

t r u c k a t f o r w a r d e r

h u b 1 6

. 3

C h e c k s h i p m e n t

d e t a i l s a g a i n s t

e x p e c t e d ( a f t e r

b r e a k d o w n ) 1 6

. 4

R e s o l v e

d i s c r e p a n c i e s 1 6

. 5

I s s u e l o a d i n g l i s t

f o r o n c a r r i a g e o r

d e l i v e r y

ü L o a d i n g l i s t M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 2 6 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e s h i p m e n t f o r d e l i v e r y 

## P 1 7 T r a n s f e r s h i p m e n t t o f o r w a r d e r b r a n c h f a c i l i t y

ü S h i p m e n t i n f o r m a t i o n

ü L o a d i n g l i s t

1 7

. 1

D e p a r t t r u c k t o

f o r w a r d e r b r a n c h

f a c i l i t y 1 7

. 2

A r r i v e / u n l o a d

t r u c k a t f o r w a r d e r

b r a n c h f a c i l i t y 1 7

. 3

C h e c k / v e r i f y

p h y s i c a l i n t e g r i t y

o f t r u c k l o a d 1 7

. 4

R e s o l v e

d i s c r e p a n c i e s M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i rO u t p u t :

P a g e 2 7 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü P r e p a r e s h i p m e n t f o r c o l l e c t i o n a t t h e f o r w a r d e r b r a n c h

f a c i l i t y f o r f i n a l d e l i v e r y t o c o n s i g n e e 

## P 1 8 L o a d t r u c k a n d p r o d u c e r u n s h e e t

ü S h i p m e n t i n f o r m a t i o n

ü C u s t o m e r i n f o r m a t i o n

1 8

. 1

C o n t a c t c u s t o m e r

f o r h a n d o v e r

i n s t r u c t i o n s 1 8

. 2

P i c k

- u p f r e i g h t b y

c u s t o m e r 1 8

. 3

I s s u e l o a d i n g l i s t

f o r t r u c k t o

c o n s i g n e e / l o a d

t r u c k 1 8

. 4

D e p a r t t r u c k f r o m

f o r w a r d e r b r a n c h

f a c i l i t y t o

c o n s i g n e e M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r

ü L o a d i n g l i s t

ü F r e i g h t r e a d y f o r d e l i v e r yO u t p u t :

P a g e 2 8 J a n u a r y 3 1

, 2 0 1 4 I N P U T

P u r p o s e A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0

ü D e l i v e r y o f s h i p m e n t 

## P 1 9 D e l i v e r

, o b t a i n P O D & c o n c l u d e c y c l e

ü S h i p m e n t i n f o r m a t i o n

ü C u s t o m e r i n f o r m a t i o n

1 9

. 1

M a k e d e l i v e r y &

c a p t u r e P O D d a t a 1 9

. 2

F i n a l i z e D 2 D

r o u t e m a p * 1 9

. 3

D i s c r e p a n c y

r e p o r t s p r o d u c e d

a n d r e s o l v e d

ü P r o o f o f d e l i v e r y M o n i t o r

, C o n t r o l

, I n t e r v e n e & R e p a i r

* T h i s s t e p a p p l i e s o n l y t o s t a k e h o l d e r s u s i n g t h e C 2 K q u a l i t y m a n a g e m e n t p r o g r a m

.A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 1 R e c e i v e S h i p p e r s ’ R e q u e s t & C h e c k S e c u r i t y S t a t u s

· B o o k i n g i s m a d e b y t h e s h i p p e r d e f i n i n g t h e r e q u i r e d c o l l e c t i o n & d e l i v e r y d a t e s

.

· S h i p p e r s u p p l i e s s h i p m e n t d e t a i l s i n c l u d i n g p i e c e s

, w e i g h t & v o l u m e

.

· V a l i d a t e s e c u r i t y / c u s t o m s / c o m m e r c a i l s t a t u s · O r i g i n / D e s t i n a t i o n

· C o l l e c t i o n / D e l i v e r y d a t e s

· S h i p m e n t d e t a i l s

· S h i p p e r / C o n s i g n e e i n f o r m a t i o n

· P r o d u c t / s h i p p i n g s e r v i c e r e q u i r e d

· A l l s h i p p e r i n f o r m a t i o n e l e m e n t s n e e d e d t o c r e a t e s h i p m e n t p l a n n i n g

.

· V a l i d a t e s e c u r i t y s t a t u s

.A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 2 R e c e i v e S h i p p e r F r e i g h t I n f o r m a t i o n

· T h e d e l i v e r y o f i n f o r m a t i o n r e l a t e d t o t h e s h i p m e n t a s i s r e q u i r e d t o e n a b l e t r a n s p o r t

p r o c e s s i n g o f t h e c o n s i g n m e n t

. · S h i p m e n t t r a d e i n f o r m a t i o n i n c l u d i n g t r a d e

, t r a n s p o r t a n d c u s t o m s / s e c u r i t y

i n f o r m a t i o n

· F o r w a r d e r r e c e i v e s s h i p m e n t t r a d e i n f o r m a t i o n a h e a d o f t r a n s p o r t a t i o nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 3 P l a n R o u t i n g

– D i r e c t o r C o n s o l i d a t i o n

· F o r w a r d e r c o m m e n c e s p l a n n i n g f o r f u l l r o u t i n g t o d e l i v e r t h e S h i p p e r p r o m i s e

i n c l u d i n g c a r r i e r s e l e c t i o n & r e l a t e d t r a n s i t t i m e s

. · S h i p p e r r e q u i r e m e n t s f r o m P 1

. 1

· S h i p p e r s e c u r i t y s t a t u s

· A i r l i n e s c h e d u l e s & o f f s e t s

· P i c k u p & D e l i v e r y c a p a b i l i t i e s

· D e t e r m i n e f i n a l a i r p o r t o f d e s t i n a t i o n

· S h i p p i n g v i a h u b s o r n o t

· C a r r i e r s e l e c t i o nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 4 R e q u e s t C a p a c i t y a g a i n s t F o r w a r d e r o r C a r r i e r

I n v e n t o r i e s

· B o o k i n g s a r e m a d e a g a i n s t p r e

- b o o k e d f o r w a r d e r a l l o c a t i o n s o r d i r e c t l y w i t h t h e

c a r r i e r

. · F l i g h t r e q u i r e m e n t s f r o m s i m u l a t e d r o u t i n g ( s ) P 1

. 2

· S h i p p e r ( s ) s e c u r i t y s t a t u s

· C o n s o l i d a t e d / s i n g l e s h i p m e n t i n f o r m a t i o n

· B o o k i n g R e q u e s t f r o m F o r w a r d e r t o C a r r i e r o r ;

· A l l o c a t i o n a g a i n s t p r e

- b o o k e d i n v e n t o r yA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 5 C o n f i r m C a p a c i t y

· C a r r i e r c o n f i r m s r e q u e s t e d c a p a c i t y ( o r a l l o c a t i o n ) o n p l a n n e d f l i g h t s o r w i t h i n

r e q u e s t e d t r a n s i t t i m e f o r n o n f l i g h t s p e c i f i c p r o d u c t s

.

· C a r r i e r s e n d s B K D o r e q u i v a l e n t m e s s a g e t o C D M P

- C t o i n i t i a t e A 2 A R o u t e m a p

c r e a t i o n

. * · B o o k i n g o r A l l o c a t i o n r e q u e s t

· B K D m e s s a g e s e n t

· C o n f i r m a t i o n d i r e c t t o f o r w a r d e r a s a p p l i c a b l eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 6 C r e a t e R o u t e m a p s ( A 2 A / D 2 D ) & S h a r e *

· F o r w a r d e r s e n d s R M I t o t h e i r C D M P

- F c r e a t i n g t h e D 2 D p l a n

· C D M P

- C c r e a t e s A 2 A R o u t e m a p b a s e d o n B K D m e s s a g e ( s ) & c a r r i e r m a s t e r d a t a

h e l d i n B R A V O

.

· C D M P

- C s e n d s t h e R M P t o t h e a p p l i c a b l e C D M P

- F

.

· C D M P

- F u p d a t e s D 2 D R o u t e m a p b a s e d o n A 2 A i n f o r m a t i o n · B K D m e s s a g e

· B R A V O d a t a

· F o r w a r d e r s h i p m e n t d a t a f o r R M I m e s s a g e

· D 2 D R o u t e m a p c r e a t e d i n C D M P

- F

· A 2 A r o u t e m a p c r e a t e d i n C D M P

- C

· R M P m e s s a g e s e n t f r o m C D M P

- C t o C D M P

- F

· D 2 D r o u t e m a p u p d a t e d i n C D M P

- F ( P h a s e 2 ) 

### * T h i s s t e p a p p l i e s o n l y t o s t a k e h o l d e r s u s i n g t h e C a r g o 2 0 0 0 q u a l i t y m a n a g e m e n t p r o g r a m

.A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1

. 7 A r r a n g e P i c k u p o f F r e i g h t

· A c o l l e c t i o n a d v i c e i s s e n t t o t h e F o r w a r d e r ’ s t r a n s p o r t d e p a r t m e n t t o c o l l e c t t h e

g o o d s f r o m t h e s h i p p e r a t t h e r e q u i r e d t i m e

. · H a n d l i n g i n s t r u c t i o n s

· C o l l e c t i o n A d v i c eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 2

. 1 L a b e l l i n g F r e i g h t ( b y S h i p p e r )

· S h i p p e r s e l f

- l a b e l i n g o f p a c k a g e s

· P a c k a g e s m u s t b e l a b e l e d w i t h u n i q u e r e f e r e n c e s · S h i p p e r s r e f e r e n c e / p a r t n u m b e r s / i d e n t i f i e r s

· L a b e l l e d a n d i d e n t i f i a b l e p a c k a g e sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 2

. 2 A s s o c i a t e U n i q u e P i e c e L e v e l I n f o r m a t i o n w i t h

B o o k i n g

· C r o s s r e f e r e n c e U P I D l e v e l d e t a i l w i t h t h e b o o k i n g / s h i p m e n t i n f o r m a t i o n · U P I D s / P a r c e l i d e n t i f i c a t i o n

· B o o k i n g / s h i p m e n t r e f e r e n c e

· A s s o c i a t e d p a r c e l s w i t h b o o k i n g

· C l e a r i d e n t i f i c a t i o n o f p a r c e l s r e a d y t o b e p i c k e d u pA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 2

. 3 P i c k

- u p F r e i g h t

· V e h i c l e a r r i v e s a t s h i p p e r s l o c a t i o n

· D r i v e r v e r i f i e s t h a t f r e i g h t p i e c e s c o r r e s p o n d w i t h s h i p m e n t d e t a i l & p a r c e l I D s

· L o a d s f r e i g h t i n t o v e h i c l e · C o l l e c t i o n a d v i c e i n c l u d i n g s h i p m e n t d e t a i l s a n d p a r c e l I d s

· H a n d l i n g i n s t r u c t i o n s

· S i g n e d c o l l e c t i o n a d v i c e b y t h e s h i p p e rA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 3

. 1 A r r i v a l o f T r u c k a t F o r w a r d e r B r a n c h F a c i l i t y

· T r u c k a r r i v e s a t t h e f o r w a r d e r s e x p o r t w a r e h o u s e

· F r e i g h t i s u n l o a d e d f r o m v e h i c l e & c h e c k e d i n t o t h e w a r e h o u s e · S h i p m e n t I D

· C h e c k

- i n c o m p l e t e d a t f o r w a r d e r f a c i l i t yA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 3

. 2 C h e c k / A p p l y L a b e l l i n g & V e r i f y P h y s i c a l I n t e g r i t y

o f P a c k a g e s

· C h e c k w h e t h e r a p p l i e d l a b e l i s s u i t a b l e f o r t r a n s p o r t

· A t t a c h r e s p e c t i v e l a b e l s f o r t r a n s p o r t & l i n k t o c u s t o m e r r e f e r e n c e i f a p p l i c a b l e

· V i s u a l c h e c k o n t h e c o n d i t i o n o f t h e p a c k a g e s

· D i m s & w e i g h t c h e c k · L a b e l

· S h i p m e n t i n f o r m a t i o n

· S h i p m e n t s a r e c o r r e c t l y l a b e l l e d a n d c a n b e i d e n t i f i e d b y f o r w a r d e r r e f e r e n c e

n u m b e r sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t · R e l e v a n t i n f o r m a t i o n o f a c t u a l f r e i g h t r e c e i v e d f r o m t h e w a r e h o u s e i s v a l i d a t e d

a g a i n s t t h e e x i s t i n g s h i p m e n t i n f o · W a r e h o u s e s h i p m e n t d e t a i l s

· E x i s t i n g s h i p m e n t d e t a i l s

· K n o w n / U n k n o w n s h i p p e r s t a t u s

· M a t c h o f e x i s t i n g i n f o a n d a c t u a l f r e i g h t

· S h i p m e n t s e c u r e d / s h i p p e r s t a t u s v a l i d a t e d 

## P d 3

. 3 C h e c k I n f o r m a t i o n M a t c h e s A c t u a l F r e i g h t +

S e c u r i t yA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 3

. 4 C h e c k A c c u r a c y o f B o o k i n g & A d j u s t i f N e e d e d

· C h e c k o r i g i n a l b o o k i n g a g a i n s t v a l i d a t e d s h i p m e n t d e t a i l s & a d j u s t b o o k i n g w i t h

c a r r i e r i f n e e d e d ( f o r d i s c r e p a n c i e s ) · D e f i n e a m o u n t o f c a p a c i t y

· A g r e e d s e r v i c e l e v e l

· V a l i d a t e d s h i p m e n t d e t a i l

· I f a p p l i c a b l e a d v i c e s h i p p e r o f a n y d i s c r e p a n c i e s / v a r i a t i o n s a g a i n s t h e b o o k i n g

· V a l i d a t e d c a p a c i t yA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 3

. 5 C r e a t e S h i p m e n t R e c o r d

· C r e a t e s h i p m e n t r e c o r d i n f o r w a r d e r ’ s s y s t e m · S h i p p e r ’ s d e t a i l s r e c e i v e d e l e c t r o n i c a l l y

· A c t u a l f r e i g h t i n f o r m a t i o n r e c e i v e d f r o m w a r e h o u s e

· S h i p m e n t r e c o r d c r e a t e d

· U p l o a d a n d d i s t r i b u t i o n o f d a t aA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 3

. 6 S o r t & T r a n s f e r F r e i g h t t o B u i l d o r S t o r a g e

L o c a t i o n s

· F r e i g h t t o b e s o r t e d a n d t r a n s f e r r e d t o a d e s i g n a t e d l o c a t i o n w i t h i n t h e w a r e h o u s e · S h i p m e n t i d e n t i f i c a t i o n n u m b e r

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· A g r e e d s e r v i c e l e v e l

· S e p a r a t e s p e c i a l a n d g e n e r a l c a r g o

· P r i o r i z a t i o n o f s h i p m e n t b a s e d o n a g r e e d s e r v i c e l e v e l

· F r e i g h t r e a d y t o b e l o a d e d i n t o t r u c kA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 4

. 1 C o n f i r m I n f o r m a t i o n t o H u b

· S h i p m e n t i n f o r m a t i o n o f u p c o m i n g s h i p m e n t s f o r H u b t o b e c o n f i r m e d t o H u b

o p e r a t i o n s · E l e c t r o n i c s h i p m e n t r e c o r d

· E l e c t r o n i c c o n f i r m a t i o n m e s s a g e t o H u bA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 4

. 2 I s s u e L o a d i n g L i s t f o r T r u c k t o H u b / L o a d F r e i g h t

· C r e a t i o n o f l o a d i n g l i s t b a s e d o n a c t u a l n u m b e r o f s h i p m e n t s t o b e t r a n s f e r r e d t o

t h e H u b

· P h y s i c a l l o a d o f f r e i g h t o n t o t r u c k d e p a r t i n g t o H u b · S h i p m e n t i n r e s p e c t i v e s t o r a g e l o c a t i o n

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· L o a d i n g l i s t c r e a t e d

· A l l f r e i g h t l o a d e d o n t o t r u c k

· L o a d i n g l i s t c l o s e d w h e n c o m p l e t eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 4

. 3 D e p a r t u r e o f L o a d e d T r u c k f r o m F o r w a r d e r B r a n c h

F a c i l i t y t o F o r w a r d e r H u b

· T r u c k l e a v e s b r a n c h f a c i l i t y a t a d e f i n e d t i m e s l o t t o H u b · T i m e s l o t f o r t r u c k d e p a r t u r e

· T i m e s t a m p / c o n f i r m a t i o n o f t r u c k d e p a r t u r eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 5

. 1 A r r i v a l / U n l o a d o f T r u c k a t F o r w a r d e r H u b

· T r u c k a r r i v e s a t t h e f o r w a r d e r s e x p o r t H u b

· F r e i g h t i s u n l o a d e d f r o m t r u c k & c h e c k e d i n t o t h e H u b · L o a d i n g l i s t

· C h e c k

- i n c o m p l e t e d a t f o r w a r d e r H u bA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 5

. 2 C h e c k / V e r i f y P h y s i c a l I n t e g r i t y o f T r u c k l o a d

· R e l e v a n t i n f o r m a t i o n o f a c t u a l f r e i g h t r e c e i v e d f r o m t h e b r a n c h i s v a l i d a t e d a g a i n s t

t h e e x i s t i n g s h i p m e n t r e c o r d

· V i s u a l c h e c k o n t h e c o n d i t i o n o f t h e p a c k a g e s

· C h e c k s e c u r i t y s t a t u s o f t r u c k · S h i p m e n t r e c o r d

· S e a l n u m b e r i f a p l i c a b l e

· M a t c h o f e x i s t i n g i n f o a n d a c t u a l f r e i g h t

· S h i p m e n t s e c u r e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 5

. 3 C h e c k S e c u r i t y S t a t u s o f S h i p m e n t

· C h e c k s e c u r i t y s t a t u s o f s h i p m e n t t o c o m p l y w i t h e x p o r t c l e a r a n c e r e q u i r e m e n t s · K n o w n / U n k n o w n s h i p p e r s t a t u s

· X

- r a y a n d s c r e e n i n g r e q u i r e m e n t s

· S h i p m e n t s e c u r e d / s h i p p e r s t a t u s v a l i d a t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 5

. 4 C r e a t e M A W B S h i p m e n t R e c o r d & C o n s o l

M a n i f e s t

· C r e a t e M A W B s h i p m e n t r e c o r d i n f o r w a r d e r ’ s s y s t e m

· C r e a t e c o n s o l a n d U L D m a n i f e s t ( i f a p p l i c a b l e )

· T r a n s m i s s i o n o f c o n s o l a n d U L D m a n i f e s t t o w a r e h o u s e

· U p d a t e o f b o o k i n g i f r e q u i r e d · H A W B S h i p m e n t d e t a i l s r e c e i v e d e l e c t r o n i c a l l y f r o m b r a n c h

· A c t u a l f r e i g h t i n f o r m a t i o n r e c e i v e d f r o m w a r e h o u s e

· O p e r a t i o n a l p a l l e t i z i n g r e q u i r e m e n t s

· M A W B S h i p m e n t r e c o r d c r e a t e d

· C o n s o l i d a t i o n a n d U L D m a n i f e s t c r e a t e d

· U p l o a d a n d d i s t r i b u t i o n o f d a t aA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 5

. 5 S e n d F r e i g h t P i c k i n g I n s t r u c t i o n s t o W a r e h o u s e

· S e n d d e t a i l p i c k i n g i n s t r u c t i o n t o t h e w a r e h o u s e t o a r r a n g e f o r r e s p e c t i v e b u i l d u p

l o c a t i o n · F l i g h t p l a n n i n g

· U L D a l l o c a t i o n

· F r e i g h t p i c k e d a n d r e a d y f o r a s s e m b l y / b u i l d u pA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P 5

. 6 P r e p a r e S h i p m e n t f o r E x p o r t

· B u i l d u p o f p a l l e t s / U L D s

· L a b e l l i n g o f f r e i g h t

· A t t a c h e d n e c e s s a r y d o c u m e n t s i f a p p l i c a b l e

· M o v e t o t r u c k l o a d i n g a r e a

· T r i g g e r e l e c t r o n i c p r e

- a l e r t t o d e s t i n a t i o n o f f i c e · C o n s o l a n d U L D m a n i f e s t

· S h i p m e n t i d e n t i f i c a t i o n n u m b e r

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· A g r e e d s e r v i c e l e v e l

· F i n a l p a l l e t / U L D b u i l t

· F r e i g h t c o r r e c t l y l a b e l e d

· N e c e s s a r y d o c u m e n t a t i o n a t t a c h e d

· E x p o r t c l e a r a n c e p e r f o r m e d

· S h i p m e n t m o v e d t o t r u c k l o a d i n g a r e aA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 6

. 1 I s s u e L o a d i n g L i s t f o r T r u c k t o C a r r i e r / L o a d

F r e i g h t

· C r e a t i o n o f l o a d i n g l i s t b a s e d o n a c t u a l n u m b e r o f s h i p m e n t s / U L D s t o b e

t r a n s f e r r e d t o t h e c a r r i e r

· P h y s i c a l l o a d o f f r e i g h t o n t o t r u c k d e p a r t i n g t o c a r r i e r · S h i p m e n t / U L D i n r e s p e c t i v e s t o r a g e l o c a t i o n

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· L o a d i n g l i s t c r e a t e d

· A l l f r e i g h t l o a d e d o n t o t r u c k

· L o a d i n g l i s t c l o s e d w h e n c o m p l e t eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 6

. 2 D e p a r t u r e o f L o a d e d T r u c k f r o m F o r w a r d e r H u b t o

C a r r i e r D o m a i n

· T r u c k l e a v e s h u b a t a d e f i n e d t i m e s l o t t o c a r r i e r · T i m e s l o t f o r t r u c k d e p a r t u r e

· T i m e s t a m p / c o n f i r m a t i o n o f t r u c k d e p a r t u r eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 6

. 3 T r a n s m i t F o r w a r d e r I n f o r m a t i o n t o C a r r i e r

· R e l e v a n t s h i p m e n t i n f o r m a t i o n f o r A A t r a n s p o r t i s t r a n s m i t t e d t o c a r r i e r · M A W B a n d m a n i f e s t r e c o r d

· F W B a n d F H L t r a n s m i s s i o nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 6

. 4 A r r i v a l o f T r u c k a t C a r r i e r D o m a i n

· T r u c k a r r i v e s a t t h e c a r r i e r ’ s d o m a i n

· D r i v e r i n f o r m s c a r r i e r o r G H A o f t r u c k a r r i v a l · L o a d i n g l i s t

· C o n s o l i d a t i o n m a n i f e s t

· T r u c k a r r i v a l a t c a r r i e r d o m a i n

· D r i v e r t o w a i t f o r u n l o a d i n g i n s t r u c t i o n sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 1 C h a n n e l F o r w a r d e r I n f o r m a t i o n t o G H A ( b y c a r r i e r )

w h e r e a p p l i c a b l e

· N e c e s s a r y s h i p m e n t i n f o r m a t i o n a n d s h i p m e n t d e t a i l s a r e a d v i s e d t o c a r r i e r ’ s G H A · S h i p m e n t i n f o r m a t i o n a s a g r e e d

· G H A o p e r a t i o n a l p l a n n i n gA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 2 A s s i g n U n l o a d i n g S l o t a n d P o s i t i o n t o D e l i v e r y

T r u c k

· C a r r i e r / G H A a s s i g n s a n u n l o a d i n g s l o t a n d p o s i t i o n t o t h e d e l i v e r y t r u c k

. · T r u c k l o a d i n g l i s t

· P r e

- b o o k e d d e l i v e r y s l o t l i s t

· T r u c k d o c k a v a i l a b i l i t y

· C o n f i r m e d u n l o a d i n g s l o t & p o s i t i o nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 3 V a l i d a t e S e c u r i t y / C u s t o m s S t a t u s T r u c k

· V a l i d a t e i n t e g r i t y o f c u s t o m s / s e c u r i t y s e a l

· V a l i d a t e s e c u r i t y s t a t u s o f d r i v e r

· V a l i d a t e d o c u m e n t a t i o n r e l a t i v e t o t y p e o f f r e i g h t ( D G R

. A V I e t c

. )

· V a l i d a t e s e c u r i t y s t a t u s o f s h i p m e n t s

. · T r u c k C u s t o m s D o c u m e n t s

· T r u c k m a n i f e s t / S u p p o r t i n g D o c s

· A c c e p t e d / R e j e c t e d T r u c kA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 4 U n l o a d T r u c k / R e c e i v e s h i p m e n t s t r a n s f e r r e d f r o m

O C

· F r e i g h t i s o f f l o a d e d f r o m A c c e p t e d V e h i c l e s

· A t t h i s p o i n t T r a n s f e r s h i p m e n t s f r o m O t h e r C a r r i e r s a r e a l s o r e c e i v e d i n t o t h e

p r o c e s s · A c c e p t e d T r u c k

· K n o w n T r a n s f e r V e h i c l e

· F O H M e s s a g e s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 5 S c r e e n F r e i g h t a s A p p l i c a b l e

· F r e i g h t i s s c r e e n e d o n e n t r y i n t o w a r e h o u s e o r a s s p e c i f i e d b y l o c a l r e g u l a t i o n s

· A n y d e s t i n a t i o n s c r e e n i n g r e q u i r e m e n t s f u l f i l l e d · F r e i g h t

· S c r e e n e d F r e i g h t

· S e c u r i t y D e c l a r a t i o nA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 7

. 6 C h e c k B o o k i n g I n f o r m a t i o n M a t c h e s A c t u a l

F r e i g h t

· F r e i g h t r e c e p t i o n c h e c k s a r e p e r f o r m e d & r e c o n c i l e d w i t h i n f o r m a t i o n e

. g

. p i e c e s

,

w e i g h t

, d i m s

, l a b e l i n g

, c o n d i t i o n c h e c k e t c

. . . · S h i p m e n t I n f o r m a t i o n ( A W B / F W B p l u s a n y o t h e r a p p l i c a b l e i n f o r m a t i o n )

· F r e i g h t

· D i s c r e p a n c y l i s tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 8

. 1 V e r i f y S h i p m e n t S e c u r i t y C l e a r e d

· V e r i f y s e c u r i t y s t a t u s o f i n d i v i d u a l s h i p m e n t s ( C B P

, T S A

, I C S

, N A S P

, S P X ) b a s e d

o n o r i g i n

, r o u t i n g a n d d e s t i n a t i o n · S h i p m e n t I n f o r m a t i o n

· O r i g i n

, E n r o u t e & D e s t i n a t i o n S e c u r i t y R e g u l a t i o n s

· S h i p m e n t s s e c u r i t y c l e a r e d f o r c a r r i a g eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 8

. 2 P e r f o r m R e a d y f o r C a r r i a g e C h e c k s

· A l l r e q u i r e m e n t s f o r s a f e & s e c u r e o n w a r d c a r r i a g e a r e c o n d u c t e d e

. g

. D G R C h e c k s

, E x p o r t C l e a r a n c e e t c

. · D o c u m e n t a t i o n a s r e q u i r e d

· F r e i g h t

· R e g u l a t i o n s

· C h e c k s C o m p l e t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 8

. 3 V a l i d a t e I n f o r m a t i o n A g a i n s t B o o k i n g & U p d a t e

· V a l i d a t e d e l i v e r e d f r e i g h t a g a i n s t f o r w a r d e r b o o k i n g / A W B / F W B

· M a k e c o r r e c t i o n s a s r e q u i r e d

· S h i p m e n t i s r e a d y f o r c a r r i a g e

· R C S / R C T m e s s a g e i s s e n t

· C a r g o r e c e i p t ( E

- A W B ) i s c o n c l u d e d · S h i p m e n t I n f o r m a t i o n

· B o o k i n g I n f o r m a t i o n

· A p p r o v e d S e c u r i t y S t a t u s

· A p p r o v e d R e a d y F o r C a r r i a g e C h e c k s

· W a r e h o u s e d i s c r e p a n c y l i s t

· C h e c k s c o m p l e t e d

· C C A I s s u e d i f R e q u i r e d

· R C S / R C T M e s s a g e

· F r e i g h t a l l o c a t e d t o w a r e h o u s e l o c a t i o n

· B o o k i n g u p d a t e d a s a p p l i c a b l eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 9

. 1 R e c e i v e T r a n s i t S h i p m e n t s f r o m P r o c e s s 1 3

· S h i p m e n t s i n t r a n s i t r e

- e n t e r t h e e x p o r t p r o c e s s a t t h i s p o i n t

· S h i p m e n t s i n t r a n s i t s t o r e d o r d e l i v e r e d t o e x p o r t b u i l d l o c a t i o n · T r a n s i t s h i p m e n t s f r o m i m p o r t p r o c e s s

· S h i p m e n t s a v a i l a b l e f o r e x p o r t

· L o c a t i o n r e c o r d e d / c o n f i r m e d o n h a n dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 9

. 2 S h i p m e n t s i n T r a n s i t S e c u r i t y C l e a r e d

· A p p r o p r i a t e s e c u r i t y c h e c k s p e r f o r m e d o n t r a n s i t f r e i g h t ( T h i s p r o c e s s p e r f o r m e d i n

p a r a l l e l w i t h 9

. 2 ) · S h i p m e n t s i n t r a n s i t

· S h i p m e n t i n f o r m a t i o n

· O r i g i n

, e n r o u t e a n d d e s t i n a t i o n s e c u r i t y r e g u l a t i o n s

· S h i p m e n t s i n t r a n s i t s e c u r i t y c l e a r e d f o r c a r r i a g eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 9

. 3 P l a n F l i g h t & S e n d B o o k i n g L i s t t o W a r e h o u s e

· C a r r i e r a l l o c a t e s s h i p m e n t s t o f l i g h t s

· L o a d i n s t r u c t i o n s p r o v i d e d a s a p p l i c a b l e · B o o k e d s h i p m e n t s

· S p e c i a l h a n d l i n g r e q u i r e m e n t s

· A i r c r a f t t y p e / r o u t e i n f o

· F i n a l F B L m e s s a g e s e n t t o G H A / w a r e h o u s eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 9

. 4 C o l l e c t F r e i g h t a n d U n i t i z e a s P l a n n e d

· F r e i g h t o n f i n a l F B L i s p i c k e d a n d p r e p a r e d f o r f l i g h t

.

· U L D ’ s a r e b u i l t f o r u n i t i z e d f l i g h t s

· C a r r i e r i n f o r m e d b y w a r e h o u s e / G H A · F i n a l F B L & s p e c i a l i n s t r u c t i o n s

· F r e i g h t

· U L D s & e q u i p m e n t a s r e q u i r e d

· F U M / l o a d l i s t / p a l l e t t a g s

· S h i p m e n t s a s s e m b l e d / u n i t i z e d b y f l i g h tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 9

. 5 C o n s o l i d a t e I n f o r m a t i o n

· I n f o r m a t i o n c o n s o l i d a t e d a t f l i g h t l e v e l · F H L / F W B / F U M

· P r e

- m a n i f e s t c r e a t e d i n s y s t e m

· P a p e r M a n i f e s tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 0

. 1 M o v e S h i p m e n t s F r o m W a r e h o u s e t o H o l d A r e a

f o r R a m p T r a n s p o r t

· P h y s i c a l f r e i g h t d e l i v e r e d t o h a n d o v e r p o i n t i n f l i g h t o r d e r

· C o n t r o l o f s h i p m e n t p a s s e s f r o m w a r e h o u s e t o r a m p · C o m p l e t e A s s e m b l y o f F r e i g h t a s p e r F l i g h t P l a n / M a n i f e s t r e a d y f o r h a n d o v e r t o

r a m pA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 0

. 2 M o v e S h i p m e n t s f r o m H o l d A r e a t o P a r k i n g

P o s i t i o n

· F r e i g h t & D o c u m e n t a t i o n a r r i v e a t a i r c r a f t p a r k i n g p o s i t i o n

· D o c u m e n t a t i o n o n b o a r d · F r e i g h t & D o c u m e n t s

· F r e i g h t i s r e a d y t o b e l o a d e d

· D o c u m e n t s a r e o n b o a r d t h e a i r c r a f tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 0

. 3 L o a d A i r c r a f t a s p e r L o a d P l a n

· A i r c r a f t i s l o a d e d i n a c c o r d a n c e w i t h l o a d c o n t r o l r e q u i r e m e n t s

· D i s c r e p a n c i e s i d e n t i f i e d b e t w e e n p l a n a n d a c t u a l l o a d

· L o a d s h e e t i s c o m p l e t e d · L o a d i n g P l a n

· F r e i g h t

· C o m p l e t e d l o a d s h e e t

· D i s c r e p a n c i e s n o t i f i e d t o c a r g o d e p a r t m e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 0

. 4 R e s o l v e D i s c r e p a n c i e s

· A d j u s t m a n i f e s t / F F M t o r e f l e c t a c t u a l l o a d

· R e

- b o o k / r e

- p l a n a n y o f f l o a d s · D i s c r e p a n c y L i s t

· R e

- B o o k e d s h i p m e n t s

· A l l d i s c r e p a n c i e s r e s o l v e d

· A c c u r a t e M a n i f e s tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 0

. 5 D e p a r t u r e o f A i r c r a f t

· F l i g h t d e p a r t s s t a t i o n

, ” W h e e l s U p ” t i m e i s l o g g e d · M o v e m e n t m e s s a g e i s s e n t b y o p e r a t i o n s

· D E P M e s s a g e i s s e n t

· F F M s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 1

. 1 T r a n s m i t F l i g h t a n d S h i p m e n t I n f o r m a t i o n t o

D o w n l i n e S t a t i o n s & A u t h o r i t i e s

· C a r r i e r s e n d s a l l r e q u i r e d i n f o r m a t i o n t o d o w n

- l i n e s t a t i o n s a n d a u t h o r i t i e s

. · S h i p m e n t i n f o r m a t i o n

· M a n i f e s t i n f o r m a t i o n

· F l i g h t I n f o r m a t i o n

· A l l r e q u i r e d i n f o r m a t i o n s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 2

. 1 A r r i v e F l i g h t a t D e s t i n a t i o n A i r p o r t

· A i r c r a f t A r r i v e s o n B l o c k s & t i m e i s r e c o r d e d · M o v e m e n t M e s s a g e

· A R R M e s s a g e i s s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 2

. 2 U n l o a d F l i g h t

· A i r c r a f t i s u n l o a d e d i n a c c o r d a n c e w i t h u n l o a d p l a n · U n l o a d P l a n

· A i r c r a f t A r r i v a l

· D i s c r e p a n c i e s n o t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 2

. 3 M o v e S h i p m e n t s t o a p p r o p r i a t e f a c i l i t y

· R a m p m o v e s a i r c r a f t l o a d t o a p p r o p r i a t e l o c a t i o n d e p e n d i n g o n s h i p m e n t t y p e a n d

l o c a l r e g u l a t i o n s e

. g

. A V I / D G R / E x p r e s s / M a i l e t c

. e t c

. · U n l o a d P l a n

· S p e c i a l I n s t r u c t i o n s

· S h i p m e n t s d e l i v e r e d t o c o r r e c t f a c i l i t i e s f o r p r o c e s s i n gA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 2

. 4 R e c e i v e S h i p m e n t s a t W a r e h o u s e

· C o n t r o l o f s h i p m e n t p a s s e s f r o m R a m p t o W a r e h o u s e / G H A I · S h i p m e n t s h a n d e d o v e r t o w a r e h o u s e / G H A c o n t r o lA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 3

. 1 A r r i v e S h i p m e n t s a t W a r e h o u s e

· F r e i g h t & I n f o r m a t i o n a r e c h e c k e d i n a t t h e w a r e h o u s e

, v e r i f i e d c o m p l e t e & a s

e x p e c t e d

.

· F r e i g h t i s c h e c k e d f o r c o n d i t i o n / d a m a g e

· U L D ’ s a r e b r o k e n d o w n i f r e q u i r e d · F r e i g h t & D o c s r e c e i v e d f r o m R a m p

· F F M r e c e i v e d f r o m o r i g i n s t a t i o n

· R C F S e n t

· A W R S e n t ( w h e r e a p p l i c a b l e )A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 3

. 2 M o v e S h i p m e n t s i n T r a n s i t t o A p p r o p r i a t e

L o c a t i o n ( s e e p r o c e s s 9 )

· S h i p m e n t s i n T r a n s i t i d e n t i f i e d a n d m o v e d i n t o e x p o r t p r o c e s s 9

. 1 f o r o n c a r r i a g e · P r e

- A l e r t

· F F M

· S h i p m e n t s i n T r a n s i t r e

- l o c a t e d i n t o e x p o r t p r o c e s sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 3

. 3 M o v e S h i p m e n t s t o b e T r a n s f e r r e d O t h e r C a r r i e r

· S h i p m e n t s t o b e t r a n s f e r r e d i d e n t i f i e d a n d m o v e d t o o t h e r c a r r i e r s · P r e

- A l e r t

· F F M

· S h i p m e n t s t o b e t r a n s f e r r e d a c c e p t e d b y o t h e r c a r r i e r s

· T r a n s f e r m a n i f e s t s i g n e d

· T F D m e s s a g e s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 4

. 1 S t o r e F r e i g h t f o r I m p o r t

· I m p o r t f r e i g h t i s a l l o c a t e d t o s t o r a g e l o c a t i o n d e p e n d e n t o n c o m m o d i t y / s p e c i a l

r e q u i r e m e n t s e t c

. . . · F F M

· F r e i g h t

· S t o r a g e L o c a t i o n r e c o r d e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 4

. 2 N o t i f y F o r w a r d e r F r e i g h t a n d I n f o r m a t i o n O n H a n d

a t D e s t i n a t i o n

· F o r w a r d e r a d v i s e d s h i p m e n t h a s a r r i v e d a t d e s t i n a t i o n · R C F + A W R ( w h e r e a p p l i c a b l e )

· S t a t i o n o p e n c l o s e h o u r s

· C o l l e c t i o n s l o t s c h e d u l e s i f a p p l i c a b l e

· N F D S e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 4

. 3 H a n d o v e r o f D o c u m e n t s ( I n f o r m a t i o n ) t o

F o r w a r d e r

· S h i p m e n t I n f o r m a t i o n t r a n s f e r r e d t o F o r w a r d e r a s r e q u i r e d

· P a p e r d o c u m e n t s m a d e a v a i l a b l e · P a p e r D o c u m e n t s ( i f a p p l i c a b l e )

· I n f o r m a t i o n a s r e q u i r e d

· A W D s e n t ( w h e r e a p p l i c a b l e )A i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 5

. 1 C h e c k C u s t o m s R e l e a s e S t a t u s

· P r i o r t o r e l e a s e o f f r e i g h t c a r r i e r / G H A m u s t v e r i f y c u s t o m s s t a t u s · F F M / A W B i n f o

· L o c a l C u s t o m s R e q u i r e m e n t s

· S h i p m e n t C u s t o m s S t a t u s

· F r e i g h t c a t e g o r i z e d f o r r e l e a s e / h o l d / t r a n s f e rA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 5

. 2 P r e p a r e F r e i g h t f o r H a n d o v e r

· F r e i g h t p i c k e d f r o m s t o r a g e l o c a t i o n f o r c o l l e c t i o n · F o r w a r d e r p i c k u p r e q u e s t

· C o l l e c t i o n s l o t t i m e s c h e d u l e s

· F r e i g h t r e a d y t o b e c o l l e c t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 5

. 3 H a n d o v e r F r e i g h t t o F o r w a r d e r

· F o r w a r d e r c o l l e c t s f r e i g h t f r o m c a r r i e r f a c i l i t y

· D r i v e r a c k n o w l e d g e s r e c e i p t · C u s t o m s S t a t u s

· A u t h o r i z e d d r i v e r

· A p p r o v e d c o l l e c t i o n v e h i c l e

· C u s t o d y t r a n s f e r s f r o m C a r r i e r d o m a i n

· D L V m e s s a g e s e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 6

. 1 D e p a r t F r e i g h t f o r F o r w a r d e r H u b

· T r u c k h a s c o l l e c t e d f r e i g h t c a r r i e r s ’ d o m a i n a c c o r d i n g t o p l a n n i n g

· F r e i g h t i s t r a n s f e r r e d f r o m C a r r i e r s ’ d o m a i n t o F o r w a r d e r H u b · S h i p m e n t r e c o r d

· H a n d l i n g i n s t r u c t i o n s

· T y p e o f s h i p m e n t

· A g r e e d s e r v i c e l e v e l

· D r a y a g e o r d e r

· I n b o u n d c u s t o m s d o c u m e n tA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 6

. 2 A r r i v e / U n l o a d T r u c k a t F o r w a r d e r H u b

· T r u c k a r r i v e s a t t h e f o r w a r d e r s i m p o r t H u b

· F r e i g h t i s u n l o a d e d f r o m t r u c k & c h e c k e d i n t o t h e H u b · D r a y a g e o r d e r

· S h i p m e n t r e c o r d

· H a n d l i n g i n s t r u c t i o n s

· T y p e o f s h i p m e n t

· C h e c k

- i n c o m p l e t e d a t f o r w a r d e r H u bA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 6

. 3 C h e c k S h i p m e n t D e t a i l s A g a i n s t E x p e c t e d ( A f t e r

B r e a k d o w n )

· R e l e v a n t i n f o r m a t i o n o f a c t u a l f r e i g h t r e c e i v e d f r o m t h e e x p o r t b r a n c h i s v a l i d a t e d

a g a i n s t t h e e x i s t i n g s h i p m e n t r e c o r d

· V i s u a l c h e c k o n t h e c o n d i t i o n o f t h e p a c k a g e s

· A l l d i s c r e p a n c i e s m u s t b e r e c o r d e d · S h i p m e n t r e c o r d

· S e a l n u m b e r i f a p p l i c a b l e

· M a t c h o f e x i s t i n g s h i p m e n t r e c o r d a n d a c t u a l f r e i g h t d e t a i l s

· D i s c r e p a n c i e s r e c o r d e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 6

. 4 R e s l o v e D i s c r e p a n c i e s

· D i s c r e p a n c i e s t h a t h a v e b e e n r e c o r d e d m u s t b e r e s o l v e d w i t h r e l e v a n t p a r t i e s e

. g

.

a i r l i n e s

, c u s t o m e r s · D a m a g e c o n t r o l r e p o r t

· M i s s i n g c a r g o i n f o r m a t i o n

· C a r g o c l a i m r e p o r t f i l e d a n d t r a n s m i t t e d t o r e l e v a n t p a r t i e sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 6

. 5 I s s u e L o a d i n g L i s t f o r O n c a r r i a g e o r D e l i v e r y

· C r e a t i o n o f l o a d i n g l i s t b a s e d o n a c t u a l n u m b e r o f s h i p m e n t s / U L D s t o b e

t r a n s f e r r e d t o t h e b r a n c h o r d i r e c t l y t o c u s t o m e r f a c i l i t y

· P h y s i c a l l o a d o f f r e i g h t o n t o t r u c k d e p a r t i n g t o b r a n c h o r d i r e c t l y t o c u s t o m e r

f a c i l i t y · S h i p m e n t / U L D i n r e s p e c t i v e s t o r a g e l o c a t i o n

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· A g r e e d s e r v i c e l e v e l

· L o a d i n g l i s t c r e a t e d

· A l l f r e i g h t l o a d e d o n t o t r u c k

· L o a d i n g l i s t c l o s e d w h e n c o m p l e t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 7

. 1 D e p a r t t r u c k t o F o r w a r d e r B r a n c h F a c i l i t y

· T r u c k l e a v e s H u b a t a d e f i n e d t i m e s l o t t o f o r w a r d e r s ’ b r a n c h o r d i r e c t l y t o

c u s t o m e r f a c i l i t y · T i m e s l o t f o r t r u c k d e p a r t u r e

· D e l i v e r y p l a n

· T i m e s t a m p / c o n f i r m a t i o n o f t r u c k d e p a r t u r eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 7

. 2 A r r i v e / U n l o a d T r u c k a t F o r w a r d e r B r a n c h F a c i l i t y

· T r u c k a r r i v e s a t t h e f o r w a r d e r s i m p o r t b r a n c h f a c i l i t y

· C h e c k s e c u r i t y s t a t u s o f t r u c k

· F r e i g h t i s u n l o a d e d f r o m t r u c k & c h e c k e d i n t o t h e b r a n c h f a c i l i t y · L o a d i n g l i s t

· S h i p m e n t r e c o r d

· H a n d l i n g i n s t r u c t i o n s

· T y p e o f s h i p m e n t

· T r u c k f r o m H u b / S e a l n u m b e r i f a p p l i c a b l e

· F r e i g h t u n l o a d e d a t f o r w a r d e r b r a n c h f a c i l i t yA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 7

. 3 C h e c k / V e r i f y P h y s i c a l I n t e g r i t y o f T r u c k l o a d

· R e l e v a n t i n f o r m a t i o n o f a c t u a l f r e i g h t r e c e i v e d f r o m H u b i s v a l i d a t e d a g a i n s t t h e

e x i s t i n g s h i p m e n t r e c o r d

· V i s u a l c h e c k o n t h e c o n d i t i o n o f t h e p a c k a g e s · S h i p m e n t r e c o r d

· M a t c h o f e x i s t i n g i n f o a n d a c t u a l f r e i g h t

· P h y s i c a l c o n d i t i o n o f p a c k a g e s c h e c k e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 7

. 4 R e s o l v e D i s c r e p a n c i e s

· D i s c r e p a n c i e s t h a t h a v e b e e n r e c o r d e d m u s t b e r e s o l v e d w i t h r e l e v a n t p a r t i e s e

. g

.

a i r l i n e s

, c u s t o m e r s · D a m a g e c o n t r o l r e p o r t

· M i s s i n g c a r g o i n f o r m a t i o n

· C a r g o c l a i m r e p o r t f i l e d a n d t r a n s m i t t e d t o r e l e v a n t p a r t i e sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 8

. 1 C o n t a c t C u s t o m e r f o r H a n d o v e r I n s t r u c t i o n s

· C o n t a c t c u s t o m e r t o i n f o r m a b o u t a r r i v a l o f s h i p m e n t

· R e c e i v e d e t a i l e d d e l i v e r y a n d c u s t o m s c l e a r a n c e i n s t r u c t i o n s ( i f a p p l i c a b l e ) f r o m

c u s t o m e r f o r r e s p e c t i v e s h i p m e n t

· N o t i f y t h i r d p a r t i e s i f a p p l i c a b l e · C u s t o m e r c o n t a c t i n f o r m a t i o n

· S h i p m e n t r e c o r d

· D e t a i l e d d e l i v e r y i n s t r u c t i o n s r e c e i v e d f r o m c u s t o m e rA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 8

. 2 P i c k u p F r e i g h t b y C u s t o m e r

· C o n s i g n e e o r a p p o i n t e d t h i r d p a r t y c o l l e c t s s h i p m e n t d i r e c t l y f r o m t h e f o r w a r d e r ` s

f a c i l i t y · S h i p m e n t r e c o r d

· T y p e o f s h i p m e n t

· H a n d l i n g i n s t r u c t i o n s

· C u s t o m s s t a t u s

· S h i p m e n t h a s b e e n h a n d e d o v e r t o c o n s i g n e e o r a p p o i n t e d t h i r d p a r t y

· F o r w a r d e r s r e s p o n s i b i l i t y e n d sA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 8

. 3 I s s u e L o a d i n g l i s t f o r T r u c k t o C o n s i g n e e / L o a d

T r u c k

· C r e a t i o n o f l o a d i n g l i s t b a s e d o n a c t u a l n u m b e r o f s h i p m e n t s t o c u s t o m e r f a c i l i t y

· P h y s i c a l l o a d o f f r e i g h t o n t o t r u c k d e p a r t i n g t o c u s t o m e r f a c i l i t y · S h i p m e n t i n r e s p e c t i v e s t o r a g e l o c a t i o n

· T y p e o f s h i p m e n t

· H a n d l i n g / d e l i v e r y i n s t r u c t i o n s

· A g r e e d s e r v i c e l e v e l

· C u s t o m s s t a t u s

· L o a d i n g l i s t c r e a t e d

· A l l f r e i g h t l o a d e d o n t o t r u c k

· L o a d i n g l i s t c l o s e d w h e n c o m p l e t e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 8

. 4 D e p a r t T r u c k f r o m F o r w a r d e r B r a c h F a c i l i t y t o

C o n s i g n e e

· T r u c k l e a v e s b r a n c h f a c i l i t y a t a d e f i n e d t i m e s l o t t o c u s t o m e r f a c i l i t y · T i m e s l o t f o r t r u c k d e p a r t u r e

· T i m e s t a m p / c o n f i r m a t i o n o f t r u c k d e p a r t u r eA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 9

. 1 M a k e D e l i v e r y & C a p t u r e P O D D a t a

· F o r w a r d e r d e l i v e r s t h e r e s p e c t i v e s h i p m e n t t o c u s t o m e r f a c i l i t y

· P O D i s c a p t u r e d · S h i p m e n t r e c o r d

· H a n d l i n g / d e l i v e r y i n s t r u c t i o n s

· T y p e o f s h i p m e n t

· D e l i v e r y o f s h i p m e n t t o f i n a l c o n s i g n e e h a s b e e n p e r f o r m e d

· C o n s i g n e e s i g n a t u r e i s c a p t u r e dA i r C a r g o I n d u s t r y M a s t e r

O p e r a t i n g P l a n

v 1

. 0



## D e s c r i p t i o n I n p u t

O u t p u t P d 1 9

. 2 U p l o a d P O D I n f o r m a t i o n t o S y s t e m

· U p l o a d P O D e v e n t i n f o r w a r d e r ’ s s y s t e m

· R e t u r n P O D t o f o r w a r d e r · P O D e v e n t

· S h i p m e n t r e c o r d

· P O D

· P O D e v e n t v i s i b l e i n f o r w a r d e r s s y s t e m

· P O D r e t u r n e d t o f o r w a r d e r800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1

ii

INTERNATIONAL AIR TRANSPORT ASSOCIATION



## MINUTES

3 6 th Cargo Services Conference

(CSC/3 6 )

Los Angeles

9 March 201 4MEMORANDUM

CSC/36/Meet / 00 4

/201 3

TO: All Members of IATA

Accredited Representatives/Alternates to the Cargo S ervices Conference

COPY: Members, Cargo Procedures Conferences Management Group (CPCMG)

Members, IATA/FIATA Consultative Council (IFCC)

Members, IATA Strategic Partners

IATA Regional Cargo Managers

DATE: 23 July 2014

SUBJECT: MINUTES

– 36 th Cargo Ser vices Conference (CSC/36)

Los Angeles, USA

– 09 March 2014

Please find attached the Minutes of the 36 th meeting of the Cargo Services Conference

(CSC/36) held in Los Angeles, USA on 09 March 2014

.

Sincerely,

Andrea Gruber

Senior Manager, Special Carg o , IATA

Secretary, Cargo Services Conference

Attachments. MINUTES

– Cargo Services Conference (CSC/36)

Page 2 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 ADMINISTRATIVE ITEMS

Agenda Item A/1: Opening of Meeting and Legal Context

M/1 The CSC Chairman, Mr. Todd Frazier (FX), opened the 36th Cargo Services

Conference (CSC/36) at 08:05 hours local tim e on Sunday, 09 March 2014 at the

Hyatt Regency Century Plaza, Los Angeles, California, USA. The attendance

record is in Attachment ‘A’ of these Minutes. The Chairman welcomed the

delegates to Los Angeles and thanked the sp onsor American Airlines for hosting

the meeting.

M/2 The meeting was convened by the Call of Meeting Memorandum

CSC/36/Meet/002/2013 dated 20 December 201 3 . Agenda documentation was

circulated thereafter.

M/3 Mr. Carlos Tornero (XB), IATA’s Senior Legal Counsel, briefed Conference on

the competition law compliance and read the briefing statement, which is found in

its entirety in Attachment ‘B’ of these Minutes. He stated that if any discussions

were found inadvertently approachin g an area outside the legal context of the

meeting, he would intervene and guide the Conference accordingly. He

confirmed that he had reviewed the CSC/3 6 Agenda and found it appropriate for

discussion by the Cargo Services Conference

.

M/4 The Chairman mention ed that the new seating arrangements were made to

easily identify the voting delegates and requested everyone in the room to briefly

introduce themselves.

M/5 After the introductions were completed, the Chairman welcomed the guest

speaker, Mr. Des Vertannes ( XB), IATA’s Global Head of Cargo , and invited him

to address the Conference.

M/6 Mr. Vertannes (XB) welcomed the delegates to Los Angeles and he thanked the

Conference for the great work done during 201 3

.

 He mentioned the difficulties faced in 2013 with a st agnant growth and only a

slight increase of consumer confidence towards the end of the year. He

emphasized on the biggest challenge that there was a belief that the air cargo

industry

, for all t hat it has done, still has had to prove itself to the ultimate

users as to whether or not the value proposition that the industry delivers was

indeed worth paying the premium price. He stated that airlines are not in

direct contact with the end users with few exceptions as carriers depend very

much on the strategic p artners, namely the freight forwarders.

 He stressed the Multilateral Agreement the CSC endorsed in Doha, which

was regarded as a success that received Governmental approval and led to

the acceleration in the industry of the e

- AWB.

 He reiterated that the items on the agenda are crucial on how the industry

moves forward to deliver an efficient supply chain when it comes to the air

transport mode and thanked for the support of the CSC members in various

challenging areas :MINUTES

– Cargo Services Conference (CSC/36)

Page 3 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 o On safety, with lithium batteries moving in mail and cargo as

undeclared Dangerous Goods and that the action of raising

awareness led to reducing the number of incidents

, as well as the

development of the first guidelines destined to shippers;

o In the field of security with ACC3 and the pol icy coming into effect on

July 1st 2014 and the creation of a n IATA Centre of Excellence for

Independent Validators (ACC3 and EC Regulation 859/2011) to train

and bring for accreditation to the EU of independent validators ;

o With the ACAS Pilot

, the indust ry was not far from rule making and the

lobby will make the regulator adopt more harmonized standards;

o On the Consignment Security Declaration that was adopted by ICAO

in their Annex 17 as a harmonized standard, he encouraged the

members to bring this for ward as their standard too;

o With the ULD Panel, a new set of ULD regulation s that will address

heavy w eight cargo have been developed;

o In the “e”

- agenda to move forward, countries need to sign the MC99 ;

lobbying was undertaken at ICAO in this regard ;

o Opera tions are being looked at through the COAG to modernizing

ground handling and developing the capability matrix; and

o In the field of Partnership with FIATA, he acknowledged and thanked

the work led by Mr. Malcolm Fowler (BA) for his assistance in

negotiati ng with FIATA in the Cargo Agency Modernization Program

(CAMP)

.

 In conclusion, he thanked the CSC for the support, time and excellent work

done for the industry.

M/7 The Chairman thanked Mr. Vertannes (XB) for his welcome address and words

of encouragement

.

M/8 After a brief break, the Chairman welcomed the next guest speaker, Mr. Tom

Windmuller (XB), IATA’s Senior Vice President, Airport, Passenger, Cargo and

Security, and invited him to address the Conference.

M/9 Mr. Windmuller (XB) welcomed the delegates an d thanked the Conference for

the time and doing important work. For a global industry that was constrained by

bilateral agreements that made it difficult for any airline to serve the world but for

a global industry to operate efficiently global standards w ere needed , that was

what Conference was proving. It was mentioned that COAG was engaging with

the Ground handling community also , which was positive and he was l ooking

forward to meet with the delegates during the WCS

.

Agenda Item A/2: Examination of Cr edentials of Accredited Representatives

M/10 The Credentials of the Accredited Representatives in attendance at the meeting

were examined and found to be in order. It was confirmed that the quorum was

achieved.MINUTES

– Cargo Services Conference (CSC/36)

Page 4 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item A/3: Adoption of Agenda

M/11 The Agend a of CSC/3 6 was adopted.

Agenda Item A/4: Order of Business

M/12 Conference support was obtained for the order of business.

Agenda Item A/5: Approval of Minutes of CSC/3 5

M/13 The Conference approved the Minutes of CSC/3 5 with no changes

.

Agenda Item A/6: A ction Items from CSC/3 5

M/14 IATA Secretariat mentioned that two actions from CSC/35 w ere outstanding and

provided a brief summary of the situation

.

M/15 IATA Secretariat explained that for CSC/35 agenda item P/4 regarding the

proposed Resolution for e

- AWB complet ion guidelines that this was included in

the CSC/36 agenda under item P/1 for discussion.

M/16 IATA Secretariat explained that for CSC/35 agenda item P/13 regarding the

Electronic Shipper’s Declaration for Dangerous Goods (eS D DG) Proof of

Concepts (PoC) that t his was pending because no additional parties, namely

shippers, expressed their interest in participating.

M/17 A CSC Member challenged the reason of the non

- progress of the eSDDG Proof

of Concepts and explained that shippers expressed interest but that issues

related to IT solutions were the cause

.

M/18 A CSC Member proposed to prioritize the trade lanes where eSDDG Proof of

Concepts could be carried out.

M/19 IATA Secretariat took as an action to i nvestigate potential IT solution s and to

pri oritize a list of trade la nes for the eSDDG PoC

.

M/20 The item was noted.

ACTION: IATA Secretariat to investigate potential IT solutions and

prioritize a list of trade lanes for the eSDDG PoC

Agenda Item A/7: Effectiveness Status of Resolutions

M/21 The IATA Secretariat stated that the Resolutions and Recommended Practices

adopted at CSC/3 5 have obtained the required government approval s and were

declared effective.MINUTES

– Cargo Services Conference (CSC/36)

Page 5 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/22 The IATA Secretariat informed Conference that following the CSC/36 2 nd

transmittal US DOT and Governments approved Recommended Practice 1630

and was declared effective thereafter.

M/23 The item was noted.

Agenda Item A/8: Effectiveness Dates of Resolutions Adopted

M/24 The Conference endorsed the effectiveness dates.

M/25 The Conference agreed that the effectiveness date for each voting item be

determined when the item was discussed.

Agenda Item A/9: Election of Members

– Airmail Panel (AMP)

M/26 The Chairman congrat ulated the re

- elected AMP members

.

Mark Gilbert (AA) 4 years Re

- elected

David Thompson (QF) 4 years Re

- elected

M/27 The new AMP membership was endorsed by Conference.

M/28 The Chairman noted that s ubsequent to the CSC/36 2 nd Transmittal, one new

nomination was received for AMP.

M/29 O ne nomination was received from UA as follows:

Jacob B. Nielsen UA 4 years New

M/30 The Chairman noted that there we re two remaining vacancies and asked if there

were any nominations from the floor.

M/31 There was one nomination from the f loor. It was agreed that Members would be

given a two weeks period following the Conference to submit nominations to

IATA Secretariat.

M/32 The new AMP membership was endorsed by Conference.

Note from IATA Secretariat: Following the Conference t here were a t

otal of two (2)

vacancies on the AMP for which two (2) nominations were received. No voting was

required and t

he following individuals were elected, for the term shown:

 John Chisholm (BA) 2014 & 2015 New

 Franck Mathout (AF) 2014 New CSC/MailVote/001/2013

(MAIL VOTE S076) 17 December

2013 18 February

2013 Pending Normal

Recommended

Practice 1630 PendingMINUTES

– Cargo Services Conference (CSC/36)

Page 6 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item A/10: Election of Members

– Cargo Business Process es Panel

(CBPP)

M/33 The Chairman congratulated the new CBPP member s

.

Eric Weseman (UA) 4 years New

Cem Kavas (TK) 4 years New

M/34 The Chairman mentioned that there were two (2) remaining vacancies and asked

if there were any nominations from the flo or.

M/35 There were no nominations from the floor. It was agreed that Members would be

given a two weeks period following the Conference to submit nominations to

IATA Secretariat.

M/36 The new CBPP membership was endorsed by Conference.

No. Member Term of Office

1 Eric Weseman (UA) 2014 2015 2016 2017

2 Cem Kavas (TK) 2014 2015 2016 2017

3 Vacant 2014 2015 2016 2017

4 Jean Dunaux (AF) CHAIR 2014 2015 2016

5 Todd Frazier (FX) 2014 2015 2016

6 Franco Nanna (CV) 2014 2015 2016

7 Axel Klein (LH) 2014 2015

8 Christine Barden (LX) 2014 2015

9 Khaled Youssef Mohamed Mostafa (MS) 2014 2015

10 Ibrahim Mohamed Salleh (MH) 2014

11 Miffy Wiggs (DL) 2014

12 Vacant 2014

Note from IATA Secretariat: Following the Conference t here were a total of two (2)

vacancies on the CBPP for which no nomination s were received. No. Member Term of Of fice

1 Mark Gilbert (AA) CHAIR 2014 2015 2016 2017

2 David Thompson (QF) 2014 2015 2016 2017

3 Jacob B. Nielsen 2014 2015 2016 2017

4 Nick Whalen (DL) 2014 2015 2016

5 Ron D. Stevens (FX) 2014 2015 2016

6 Susanne Wellauer (LX) 2014 2015 2016

7 Ma rtina Goergen (LH) 2014 2015

8 Junichi Nonoyama (JL) 2014 2015

9 John Chisholm (BA) 2014 2015

10 Jason Dacosta (AC) 2014

11 M.Walaa M.Yousri (MS) 2014

12 Franck Mathout (AF) 2014MINUTES

– Cargo Services Conference (CSC/36)

Page 7 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item A/11: Election of Members

– Cargo Data Interchange Task Force

(CDITF)

M/37 The Chairman mentioned that there were two (2) vacancies for which two ( 2 )

nominations were received , which will be forwarded to the CBPP for

appointment

.

Amy Ozawa (UA)

Ronny Claes (CV)

M/38 A CSC member announced one new vacancy on the CDITF during the

Conference.

M/39 The Chairman asked if there were any nominations from the floor.

M/40 There were no nominations fro m the floor . It was agreed that m embers would be

given a two weeks period following the Conference to submit nominations to

IATA Secretariat.

Note from IATA Secretariat : Following the Conference t here was a total of one (1)

vacanc y on the CDITF for which one (1) n omination was received. No voting was

required and t

he nomination of Jean Baptiste Paul (AF) was forwarded to the CBPP for

appointment

.

Agenda Item A/1 2 : Election of Members

– Dangerous Goods Board (DGB)

M/41 The Chairman congratulated the new and re

- elected DGB members.

P. Balasubramanian (EK) 4 years Re

- elected

Trevor Howard (AC) 4 years Re

- elected

Mohamed Nasir Abdul Hanif (M H ) 4 years Re

- elected

Karen Wan (CX) 1 year New

M/42 The Chairman noted that s ubsequent to the CSC/36 2nd Transmittal, one new vacancy on the DGB due to departure of a member was announced.

M/43 The Chairman noted that there was one remaining vacanc y and asked if there

were any nominations from the floor.

M/44 There was one nomination from the floor. It was agreed that Members woul d be

given a two weeks period following the Conference to submit nominations to

IATA Secretariat.

M/45 One CSC member asked if the elected member ranked last could take the terms

of office of two years of the new vacancy announced on.

M/46 The Chairman consulted w ith IATA’s Senior Legal Counsel and Conference

agreed to give the term of office of 2 years to the elected member ranked last.MINUTES

– Cargo Services Conference (CSC/36)

Page 8 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/47 A CSC member emphasized that if Conference agreed with such procedure that

this would need to be followed for future elections when the same situation

occurs.

M/48 The Chairman confirmed that this will be a standard procedure going forward

.

M/49 The new DGB membership was endorsed by Conference.

Note from IATA Secretariat: An additional vacancy was announced due to retir ement

of Peter Liang LIU (CI) , which results in two (2) vacancies for the DGB.

Following the Conference there were a total of two (2) vacancies on the DGB for which

four ( 4 ) nominations were received. Voting was conducted and the following individuals

were elected, for the term shown:

 William Wojtas (UA) 2014 New

 Robin Jarvis (EY) 2014 New

Agenda Item A/13: Election of Members

– Dangerous Goods Training Task Force

(DGTTF)

M/50 The Chairman mentioned that there were three (3) vacanc ies for which four (4)

nominations were received

.

Pete McCraren (UA)

Ronda Helander

- Moore (AA)

Ahmed Farouk Shahin (MS)

René Schuurink (KL)

M/51 The Chairman noted that s ubsequent to the CSC/36 2nd Transmittal, one new

vacancy on the DGTTF was announced and asked if there were any nominations

from the flo or.

M/52 There was one nomination from the floor

. No. Member Term of Office

1 P. Balasubramanian (EK) 2014 2015 2016 2017

2 Trevor Howard (AC) 2014 2015 2016 2017

3 Mohamed Nasir Abdul Hanif (MH) 2014 2015 2016 2017

4 Alex McCull och (5X) 2014 2015 2016

5 Dennis Kampman (KL) 2014 2015 2016

6 Toni Farquharson (QF) 2014 2015 2016

7 Karen Wan (CX) 2014 2015

8 Patrick N. Oppenheimer (FX) CHAIR 2014 2015

9 Gajandran Sokayan (SQ) 2014 2015

10 Richard Blenkush (DL) 2014

11 William Wojtas (UA) 2014

12 Robin Jarvis (EY) 2014MINUTES

– Cargo Services Conference (CSC/36)

Page 9 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/53 The IATA Secretariat asked if the 4 th nomination for the vacancy could be

accepted to fill in the new vacancy, which was accepted by Conference.

M/54 The nominations will b e forwarded to the DGB for appointment.

Agenda Item A/1 4 : Election of Members

– Live Animals and Perishables Board

(LAPB)

M/55 The Chairman congratulated the re

- elected LAPB members.

Scott Ludvik ( AC) 4 years Re

- elected

Cyndi Brown (DL) 4 years Re

- elected

M. Walaa M. Khalil (MS) 4 years Re

- el ected

M/56 The new LAPB membership was endorsed by Conference.

No. Member Term of Office

1 Scott Ludvik (AC) 2014 2015 2016 2017

2 Cyndi Brown (DL) 2014 2015 2016 2017

3 M. Walaa M. Yousri (MS) 2014 2015 2016 2017

4 Marc Roveri (CV) 2014 2015 2016

5 Ga jandran Sokayan (SQ) 2014 2015 2016

6 Gabriella Tamasi (BA) 2014 2015 2016

7 Axel Heitmann (LH) 2014 2015

8 Peter Liang LIU (CI) 2014 2015

9 Muhamad KHAIRUL Bin Mohd Noor (MH) 2014 2015

10 Mériem Touisi

- Saadi (AF) 2014

11 Bruce Clemmons (F X) CHAIR 2014

12 Raymond Tilburg (KL) 2014

Agenda Item A/1 5 : Election of Members

– ULD Panel (ULDP)

M/57 The C hairman congratulated the re

- elected and new ULDP members.

Sean Oxley (UA) 4 years New

Karen Wan (CX) 4 years New

Jimmy Gaylor (DL) 4 ye ars Re

- elected

Regis Bouffanais (AF) 3 years New

M/58 The Chairman noted that s ubsequent to the CSC/36 2nd Transmittal, one new

vacancy on the ULDP due to departure of a member was announced.

M/59 The Chairman noted that there was one remaining vacanc y and aske d if there

were any nominations from the floor.MINUTES

– Cargo Services Conference (CSC/36)

Page 10 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/60 There was one nomination from the floor. It was agreed that Members would be

given a two weeks period following the Conference to submit nominations to

IATA Secretariat.

M/61 The new ULDP membership was endorse d by Conference.

Note from IATA Secretariat: Following the Conference t here was a total of one (1)

vacanc y on the ULDP for which one (1) n omination was received. No voting was

required and the following individual was elected, for the term shown:

 Alexande r Bayer (LH) 2014 & 2015 New

No. Member Term of Office

1 Sean Oxley (UA) 2014 2015 2016 2017

2 Karen Wan (CX) 2014 2015 2016 2017

3 Jimmy Gaylor (DL) 2014 2015 2016 2017

4 Urs Wiesendanger (AC) CHAIR 2014 2015 2016

5 Regis Bouffanais (AF) 2014 2015 2016

6 Randolph Chappell (5X) 2014 2015 2016

7 Alexander Bayer (LH) 2014 2015

8 David Dubois (CV) 2014 2015

9 Victor Gasior (FX) 2014 2015

10 Manoj Menon (EK) 2014

11 Frits Roukens (KL) 2014

12 Ruilin Li (CA) 2014

M/62 One CSC Membe r raised a question about how to proceed if a Member resigns

from a board in between elections.

M/63 The CSC Members discussed and agreed that in case of the resignation of a

Board Member, an Airline can propose a representative to participate as an

Observer w ithout voting rights until the next election as a B oard position is by

nomination and is airline specific

.

Agenda Item A/16: Election of CSC Chairman

M/64 The Conference unanimously elected Mr. Todd Frazer ( FX ) as the new CSC

Chairman for the next two Conf erences, CSC/3 7 and CSC/3 8

.

Agenda Item A/17: Election of CSC Vice Chairman

M/65 The Conference unanimously endorsed the election of Mr. Jean Dunaux (AF ) as

the new CSC Vice Chairman for the next two Conferences, CSC/3 7 and CSC/3 8

.

M/66 The Chairman thanked the incumbent CSC Vice Chairman, Mr. Dan Sheehan

(5X) for his contribution and welcomed Mr. Dun a ux as the new CSC Vice

Chairman.MINUTES

– Cargo Services Conference (CSC/36)

Page 11 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item A/18: Election of Members

– Cargo Procedures Conferences

Management Group (CPCMG)

M/67 The Chairman congratulated the new CPCMG member.

Franco Nanna (CV)

– CSC 4 years New

M/68 The Chairman noted that there was one (1) CSC vacancy and asked if there

w ere any nominations from the floor.

M/69 There was no nomination from the floor. It was agreed that Members would be

given a two w eeks period following the Conference to submit nominations to

IATA Secretariat.

M/70 It was noted that the re were three ( 3 ) CAC vac ancies on the CPCMG and that

nominations for the CAC vacancies would be sought at CA C/42

.

M/71 A CSC Member asked if the CPCMG memb ers would have to go through new

elections or if they would be automatically appoint ed as voting members in the

case of a new CPCMG structure from the CSC Governance review , to which the

Chairman confirmed that new elections would have to be carried out.

M/72 The new CPCMG membership was endorsed by Conference.

Secretary Note: At CAC/42 one (1) nomination from Walter Wollemberg (UA) was

received. Following the Conference there were a total of three (3) vacancies remaining

on CPCMG: 2 CAC representatives and 1 CSC representative. No additional nomination

was received.

No. Members Term of Office

1 Franco Nanna (CV)

– CSC 2014 2015 2016 2017

2 Walter Wollemberg (UA)

– CAC 2014 2015 2016 2017

3 Jean Dunaux (AF)

– CAC VICE CHAIR 2014 2015 2016

4 M.Walaa M.Y ousri (MS)

– CSC 2014 2015 2016

5 Vacant

– CAC 2014 2015 2016

6 Ibrahim Mohamed Salleh (MH)

– CSC 2014 2015

7 Jan

- Wilhelm Breithaupt (LH)

– CSC 2014 2015

8 Vacant

– CAC 2014 2015

9 Vacant

– CSC 2014

10 Dan Sheehan (5X)

– CAC 2014

11 CSC Chairman

– Todd Frazier (FX) CHAIR

12 CAC Chairman

– Roy HurleyMINUTES

– Cargo Services Conference (CSC/36)

Page 12 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item A/19: Election of Members

– IATA/FIATA Consultative Council (IFCC)

M/73 The Chairman congratulated the new and re

- elected IFCC members.

Todd C. Frazier (FX)

– CSC 2 years Re

- elected

Jan Vreeburg (KL)

– CSC 2 years Re

- elected

Jean Dunaux (AF)

– CAC 2 years Re

- elected

Dan Sheehan (5X)

– CAC 2 years Re

- elected

Ibrahim K aratas (TK)

– CAC 2 years New

M/74 The Conference was informed on site of a new nominee from Mr. Stefa n Amann

(LH) for the IFCC for a CAC position . Mr. Amann was LH’s CAC Accredited

representative and current IFCC member representing CAC.

M/75 Mr. J ean Dunaux (AF) proposed to move from his CAC position to the vacant

CSC position to enable the LH CAC nomination

.

. M/76 Conference accepted the AF change from CAC to CSC

, p ending the concurrence

of CAC

.

M/77 The Conference noted the new IFCC membership as follows:

No. Member Term of Office

1 Todd Frazier (FX)

– CSC 2014 2015

2 Jan Vreeburg (KL)

– CSC 2014 2015

3 Je an Dunaux (AF)

- CSC 2014 2015

4 Stefan Amann (LH)

- CAC 2014 2015

5 Dan Sheehan (5X)

– CAC 2014 2015

6 Ibrahim Karatas (TK)

– CAC 2014 2015MINUTES

– Cargo Services Conference (CSC/36)

Page 13 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 POLICY ITEMS

Agenda Item P/1: Roadmap to 100% e

- AWB

M/78 IATA Secretariat introduce d the item by using t he attached presentation

.

M/79 IATA Secretariat explain ed the item and the approach to reach 100% e

- AWB

according to the submitted Agenda and thanked the carriers of the progress

made to reach towards the target

. It was expla ined that i n 2013 progress was

made with regards to the Multilateral e

- AWB Agreement and the continued

engagement with regulators around the globe to open up new trade lanes. On the

standards side there was also progress with the XML and Cargo

- IMP to fully

support the e

- AWB. It was mentioned that b y the end of 2013 the e

- AWB

adoption rate was at 12.3% and therefore did not reach the IATA Board target of

20% but that an upward trend was noticed indicating the adoption was speeding

up

.

M/80 The IATA Secretariat s uggested an approach to first investigate potential

improvements to CSC/CAC R esolutions and Recommended Practices with the

respective Boards and the Sub

- Groups involved as well as with the relevant

partners to facilitate and support the e

- AWB adoption.

M/81 On e CSC Member mentioned that they experience d differing AWB information

between what has been filled in by their customers electronically and via paper

. It

was explained that the electronic version was often incomplete or ha d elements

missing such as the Da ngerous Goods statements, Lithium B atteries statement

, Nature of Goods statement, etc

. The CSC Member asked IATA to provide

guidance on how to address this issue.

M/82 One CSC Member concurred with the former statement and described their

content quality prog ram initiative

, which educates their customer s in order to

bring down the errors or missing AWB information in the submitted e

- AWB

. The

CSC Member state d that without such kind of initiative it would be impossib le to

digitalize this process

.

M/83 A CSC Member added that the industry was not fully aware of the differences in

systems the Freight Forwarders have to print the AWB and the FWB which

follows it

, as two different programs are in place.

M/84 A CSC member mentioned that the re are issues related to Change ma nagement,

moving from the paper AWB to the message

, and that not all Freight Forwarders

have the capability to do so correctly, having two systems, even though the

actual contract for e

- AWB is the FWB . It was proposed that this could be

addressed through t he CPCMG but that it was matter of discipline

.

M/85 The Chairman point ed out that in the e

- AWB process and when it is accepted as

the contract, the Carriers are responsible to print the AWB on demand . I n thatMINUTES

– Cargo Services Conference (CSC/36)

Page 14 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 case the data must be taken from the FWB but that a carrier should also be able

to pass on the FWB electronically.

M/86 The IATA Secretariat confirmed that part of that was Change Management but

there was a r esponsibility from the IATA side to ensure the Resolutions and

Recommended Practices meet the current requirements for e

- AWB

.

M/87 A CSC member asked about the percentage growth provided in the statistics and

if it purely related to e

- AWB trade lanes where the carrier doesn’t print any

copies, to which the IATA Secretariat explained that the percentage include d the

cases where a copy of the AWB ha d been printed (e.g. for an operational

process) but the contract was still electronic.

M/88 A CSC member inquired if the Roadmap was to be seen more by the perspective

of a Freight Forwarder or by the Airline, because if the printing was just switched

from the Freight Forwarder side to the airline side, the actual scope of this project

wouldn’t be realized. It was mentioned that today a irlines , depending on trade

lanes and local requirements, might have to print a laser co py with/or without

conditions of contract behind or even a color carbon copy of the AWB.

M/89 The IATA Secretariat explained that the industry was faced with a real challenge

as not all trade lanes were feasible from a legal and regulatory stand point, but

eve n for those which were feasible, some could ask for a copy for operational

reasons or for customs reasons in spite of the fact that they have the treaty

permitting e

- AWB

.

M/90 The IATA Secretariat recommend ed the “Single Process” approach

, recommending that t he airline may re

- print a paper copy of the AWB data for the

purpose of meeting the requirements of the destination or possibly of the origin

. This process was seen as the only path proven for success , first satisfying the

needs of the freight forwarders i n terms of single process as seen from their

standpoint; as well as for the airline to grow to a critical mass quickly, doing

100% from the origin of which x% mean re

- printing the AWB and progressively

as we reduce the trade lanes where the paper requireme nt still exist s , the benefit

will then be seen with high volumes of e

- AWB at origin with the Freight forwarder

based on the single process.

M/91 A CSC member raised a concern with referring to a “Single Process” as this

might restrict a member to potentially c ome up with a better or more enhanced

process or practice.

M/92 A CSC member proposed Conference to give IATA some direction and stated an

example where in a single process , the freight forwarder prints the copy of the

AWB and keeps it in their premises and then delivers the FWB electronically to

the airline that prints a copy for their operational purposes, then the data on those

two documents differs. It was asked w here do es the airline s tand legally, and

what support can be asked the e

- Cargo group to take it forward in terms of

auditing that process and engaging with the freight forwarders instead of all

airlines engaging individually with them as it was an industry initiative.MINUTES

– Cargo Services Conference (CSC/36)

Page 15 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/93 The Chairma n noted that this point should be brought to the working groups an d

IATA’s Senior Legal Counsel to determine a best practice.

M/94 A CSC Member added that a “Sing l e Process” was the only way the f reight

f orwarder would accept the migration and that it would be the carrier’s task during

the transition period to print the AWB for every trade lane which was not yet

ready for e

- AWB. In the carriers’ experience around 30% of AWBs are printed at

the origin due to requests from Customs and other authorities. The member see

a clear shift regarding the printing process from the f reigh t f orwarder side to the

carriers , requiring many carriers to equip their destinations and hubs with printers

in order to facilitate e

- AWB.

M/95 IATA’s Senior Legal Counsel explained the difference between a guideline and a

Recommended Practice and pointed out that the “ e

- AWB Single Process” was

already a Recommended Practice

, as an annex to RP1670. It was explained that

the IATA Secretariat was creating a guideline on how to perform that single

process as well as a guideline on Walk

- In Customers developed in a pilot form, to

see if there were some procedures/SOP that W alk

- In customers can follow. It

was mentioned that when the guidelines would be regarded as workable, these

would be brought subsequently to Conference.

M/96 The Chairman asked if anybody ha d objectio ns with endorsing the proposed

approach as stated in the policy item.

M/97 A CSC Member asked for clarification whether it was about the endorsement of

the target adoption rate or about the methodology on how to achieve that target.

M/98 IATA Secretariat explain ed that the approach was to seek endorsement for a

review of the existing Recommended Practices and Resolutions that could

enhance the progress of e

- AWB today. It was confirmed that t he review s would

be conducted in collaboration with CBPP and other relevant groups. The goal is

to come up with a proposal by the end of 2014 for changes of several

Recommended Practices and Resolutions , which would be brought to conference

in 2015.

M/99 IATA Secretariat stressed that the endorsement also involved the commitment

fro m the a irlines to restrict the use of paper based AWB to only those trade lanes

where a paper copy is legally required, starting as of 1 st of January 2016.

M/100 A CSC Member asked if this means that there is an obligation to print the AWBs

by the Airlines as of 1 st of January 2016.

M/101 IATA Secretariat note d that this date would be subject to discussion in 2015

depending on the readiness of the industry to adopt that timing

.

M/102 The Conference endorsed the approach stated in Agenda Item P/1

.MINUTES

– Cargo Services Conference (CSC/36)

Page 16 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item P/2: El ectronic Standard Consignment Security Declaration (e

- CSD)

and Consignment Security Declaration (CSD)

M/103 IATA Secretariat introduced the item by using the attached presentation.

M/104 IATA Secretariat provided an update on the e

- CSD standard that was created in

2010 by the e

- CSD Advisory Group and was adopted by ICAO in 2013

. It was

mentioned that the Cargo Committee endorsed the global roll out of the CSD in

December 2013 with the goal to have it operative by 2016. It was mentio ned that

the e

- CSD strategic plan f or 2014

- 2016 would become a n IATA monitor ed t arget

and strategic objective , with the aim to continue the engagement with Airlines,

Ground Handlers , Freight Forwarders and Regulators on the implementation and

the penetrati on of the e

- CSD and CSD

. It was mentioned that IATA w ould also

continue to develop Recommendations and Business Proces s es with different

stakeholders such as third party logistic providers

. It was emphasized that the

c urrent goal is to evaluate the possibi lity to replace the existing RP 1630 with a

Resolution in collaboration with the E le ctronic Consignment Security Advisory

Group and the Cargo Security Task Force

.

M/105 A CSC Member asked if replacin g the RP with a Resolution meant that the exact

terms of the R P would become the Resolution or if new terms would be

developed.

M/106 IATA Secretariat explained that the respective industry groups would have to first

evaluate whether the terms of the RP would make it into the Resolution.

M/107 A CSC Member pointed out that th e ICAO format was a RP and not a

Resolution. The Member f urther expressed his concern t hat the Resolution

should not dictate a paper format for data exchange in light of the recent industry

wide e

- Cargo initiatives

.

M/108 IATA Secretariat acknowledge d the conce rn and proposed to share it with the

respective industry groups.

ACTION: IATA Secretariat to bring the Member’s concern to the respective

industry group about dictat ing paper format moving forward and discuss ing

electronic solution

M/109 The Chairman ask ed w hether the Advisory Group wa s formed by the Cargo

Committee and if the outcome of this group would first go through the Regulators

before it would be brought to the Members

.

M/110 IATA Secretariat explained that the Advisory Group was comprised of Freight

Forwa rders, Airlines, Ground Handling Agents and Regulators and that it

reported to the Cargo Security Task Force

, which is reporting to the Cargo

Committee. It was mentioned that i n some countries CSD was mandatory but

that the group would take into account th e concerns raised by the Airlines.MINUTES

– Cargo Services Conference (CSC/36)

Page 17 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/111 The Chairman ask ed whether a s tandard format would be proposed for the

Resolutions that would be drafted, which was confirmed by the IATA Secretariat.

M/112 The Conference endorsed the CSD and the e

- CSD Strategy stated in Age nda

Item P/2.

Agenda Item P/3: Cargo EDI St rategy

M/113 IATA Secretariat introduced the item by using the attached presentation.

M/114 IATA Secretariat mentioned that the work on XML continued as the strategic

direction for air cargo industry electronic messaging and that the development

and main tenance of the Cargo

- IMP messages would be discontinued by the end

of 2014.

M/115 A CSC Member ask ed whether IATA had seen an increase in sales of the XML

Manual in light of the slow take

- of f of XML in the industry and if IATA could

comment on the new pricing structure.

M/116 IATA Secretariat explained that 300 copies of the Manual were distributed and

that 6 IT providers were on board and 3 others were in discussion

. It was

mentioned that the tak e

- off was not as quick as desired and IATA seek s

c ommitment from the CSC members for adoption of the Cargo XML

, as well as

from the Cargo Committee

, by means of driving an adoption campaign in the

industry

. It was also stressed that t he initial aggressive pricing was adjusted and

that the revenues generated by the Manual were 100% allocated to cover the

costs of the XML standard development.

M/117 CSC Member s raised some concern regarding the feasibility of sun

- setting

Cargo

- IMP by the end of 2014 because of Cu stoms requirements and whether

there was the same level of transparency and overview in terms of the

Forwarder’s capability to migrate towards XML

.

M/118 The Chairman mentioned that there was a concurrence to sunset Cargo

- IMP but

before doing so, IATA was aske d to provide to the members with a list of

countries and customs agencies mentioning which version of the Cargo

- IMP they

were accepting, to push those countries towards accepting XML messag ing

before sun

- setting Cargo

- IMP messaging

.

M/119 IATA Secr etariat ment ion ed that the second edition of the Cargo XML Toolkit

listed all the parties that have informed IATA on their usage of Cargo XML

(airlines, forwarders, customs administrations , etc.) and that this s corecard would

be made available online for users to upda te themselves in order to constantly

have up

- to

- date information available. It was also mentioned that if the

Conference decided to exten d the maintenance of the Cargo

- IMP standard s that

this would slow down the development of the XML adoption and that Cus toms

Administration have already started using XML . It would be preferable thatMINUTES

– Cargo Services Conference (CSC/36)

Page 18 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Customs should now use the IATA Customs messages and not the operational

Cargo

- IMP message for their purpose.

M/120 The Chairman mentioned that the Carriers must comply with any d ecision made

by Customs regardless of which message or format they require and reiterated

the need for IATA to provide a list of which messages and applicable version s

were currently accepted by Customs Administrations to ensure compliance.

M/121 IATA Secretari at mention ed that all Customs requirements have already been

compiled in the TACT rule manual, which describes the required documentation

for each country regarding import and export per the type of cargo including the

advance electronic information requir ements. It was noted that IATA Secretariat

needed to confirm whether the version number was included in the TACT and to

include it in the Cargo XML Manual.

M/122 The Chairman advised that this information should be available free of charge on

the IATA web site as public information.

ACTION: IATA Secretariat to provide an update d list of message s and version s

per country in the TACT manual and on

- line

M/123 A CSC Member asked if there was further information explaining the reluctance

of the implementation of the XML Standard.

M/124 IATA Secretariat explained that the Cargo XML Task Force was addressing the

known issues and that here was no reluctance to move to Cargo XML but more a

willingness, which could be seen from the s corecard. It was mentioned that it was

a matter of priorities, investments and resources in

- house and legacy systems

that needed to be adapted.

M/125 A CSC Member proposed that the C XML Task F orce verifies again whether it

was feasible to sunset Cargo

- IMP if some Customs authorities are still requiring

some additional fields or do not accept Cargo XML messages . It was stated that

t he experience and lessons learned from the e

- AWB adoption should be utilized

for the migration to Cargo XML , i.e. establish a visibility of the migration

capabilities for all concer ned industry stakeholders (airline, freight forwarders,

ground handling agents, Customs) by means of scorecard for each of the

stakeholders.

M/126 The C onference agreed to get further feedback on the capability of other industry

participants and would appoint t he CBPP to instruct the CDITF or CXMLTF

provide this information

.

M/127 The Chairman asked if

, other than the date IATA was proposing to sunset Cargo

IMP, whereby it could still be used but it wouldn’t be s upported in t erms of

maintenance or updates any longer, Conference was agreeing with the approach

to move the industry forward

.

M/128 A CSC Member note d that it might be necessary to be able to translate Cargo

XML messages back to Cargo

- IMP in order for some industry stakeholders to beMINUTES

– Cargo Services Conference (CSC/36)

Page 19 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 able to receive the data. If that was the case then the migration period might take

longer than previously anticipated.

M/129 IATA Secretaria t explained that the push to Cargo XML came from the data

quality issue the industry was encountering and that the Cargo XML Task Force

was working on detailed recommendations o n how to establish compatibilities

between Cargo XML and Cargo

- IMP and proposed that this is taken into

consideration when considering sun

- setting Cargo

- IMP.

M/130 The Chairman expresse d a concern of not having the recommendation al ready

available and asked Conference if there would be any objecti on endorsing the

proposed approach with the sunset date set for the end of 2014.

M/131 A CSC member asked whether the recommendations for the interfacing between

Cargo

- IMP and Cargo XML were deve loped for the latest version of Cargo

- IMP

only.

M/132 IATA secretariat explained that it is recommended to use the latest version of

Cargo

- IMP and that therefore the interfacing recommendations have been

developed on the basis of the last version of Cargo

- IMP

.

M/133 A CSC member addressed the concern of compliance by the members by end of

2014 especially if Customs Administration were requesting additional data

elements in the Cargo

- IMP.

M/134 IATA Secretariat noted that if any Customs Administration was asking for a

chan ge in the Standard, the Airlines would need to inform the IATA Customs

Advisory Group, which would work together with the Customs on specific issues

or to migrate to XML message

.

M/135 A CSC Member commented that they do not see an issue in freezing the Cargo

IMP standard and if really necessary un

- freeze it at a later stage, which was

concurred by the IATA Secretariat in case of specific regulatory issue.

M/136 A CSC Member propose d to endorse the approach but that first information on

the transparency of other in dustry stakeholders’ capability and on the guidelines

between Cargo

- IMP and Cargo XML messages compatibilities are made

available by t he Cargo XML Taskforce or the CDITF.

M/137 The Chairmen asked if the Conference was ready to endorse this item under the

provis ion of providing statistics showing that the industry is ready to move

forward with the adoption of Cargo XML and the sunset of Cargo

- IMP.

M/138 A CSC Member propose d to postpo ne the sunset date for one year.

M/139 A CSC Member state d that if the Industry want s to m ove forward with the

adoption of the XML standard the sunset date should not be amended.

M/140 A CSC Member ask ed what would be the risk if Conference would go ahead with

the existing sunset date and if a risk assessment had been carried out

.

M/141 The Chairman ask e d whether the sunset date is reversible.MINUTES

– Cargo Services Conference (CSC/36)

Page 20 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/142 IATA Secretariat clarified that with the sunset date only maintenance and

updates for Cargo

- IMP would be ceased and that any business requirements

occurring after the sunset date will not be included into the Cargo

- IMP messages

but they will be included only in the Cargo XML messages. If there would be an

important update required by a regulatory body, the Conference could still decide

to implement this into the old standard if absolutely necessary.

M/143 The Chairman su mmarized that Conference was in agreement with the approach

of the EDI Strategy ; the C onference believed in the need for the industry to move

towards XML messaging ; the Conference had recommended and requested

more transparency from other industry groups i nvolved in the messaging, such

as ground handlers, customs agencies, IATA members and what was the status

of where the industry stand today in shifting from Cargo

- IMP to Cargo

- XML ; and

the date of January 1 st 2015 was of a concern, but we will leav e the ta rget for

now until further information is provided by the Secretariat later this year as to

where we are in the progress. A status update would need to be brought forward

to Conference at the potential Autumn CSC meeting where Conference would

decide if th e target date can be kept or not.

M/144 The Conference endorsed the approach stated in Agenda Item P/3 with the

understanding that there is a concern with the sunset date, which might have to

be adjusted in the future and that further information regarding the compatibility

of the messages as well as the industry stakeholder’s capability will be provided.

ACTION: IATA Secretariat through the CXMLTF to p rovide CSC member s with

more information and transparency (from members, freight forwarders, Customs

and GH A) as where the industry stands

. Agenda Item P/4: e

- Cargo and Technology Agenda Programs

M/145 IATA Secretariat introduced the item by using the attached presentation.

M/146 The IATA Secretariat explained the roadmap and the v iew on the current IATA e

Cargo technology programs and stated that s uccess in the different areas could

only be achieved with the implementation of business transformation technology

especially in the area of connectivity between the industry groups.

M/147 Th e Chairman asked whether IATA was moving towards a quality certification

based on the recommended business processes and if a Carrier that would not

follow these processes would not be qualified as a “quality” Carrier.

M/148 IATA secretariat explained that such practices would not become a mandatory

certification criteria and that the c ertification was available in the Cargo 2000

group

, which is an interest group that operated on a voluntary membership basis.

It was mentioned that the Master Operating Plan ( MOP ) was an initiative to take

the value from the Cargo 2000 initiative that offer the possibility to have aMINUTES

– Cargo Services Conference (CSC/36)

Page 21 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 common reference to describe how freight is transported in order to use that for

the larger benefit of the industry. It was noted that t hose references could be

used for developing new initiatives or for the dialogue with Regulators and

Partners.

M/149 The Chairman inquired what exact ly was being requested of Conference to

endorse

.

M/150 IATA Secretariat explain ed that it is the priorities for 2014 that are subje ct to

endorsement.

M/151 The Chairman state d that the Conference cannot endorse items from the

priorities list that have not yet been voted upon.

M/152 IATA Secretariat explained that the endorsement was for the approach and not

the adoption of Industry Master Opera ting Plan (MOP) as a Recommended

Practice.

M/153 The Chairman asked to clarify the action of “ Investigating the creat ion of an

‘Industry Data Model’ ” in the e

- Cargo priorities for 2014.

M/154 IATA Secretariat stated that it would refer to different topics that woul d need to be

reviewed in further details first by the appropriate CSC Sub

- Groups.

M/155 A CSC Member appreciated the points stated in t he agenda b ut emphasized that

it was too early to decide about the m be fore the CSC Governance review

discussion took place

.

M/156 T he Chairman state d that in general the policy items should be phrased as either

“Conference to endorse” or “Conference to note”, depending on whether it is a

particular item or a general approach that was brought forward.

M/157 The Conference formally noted the e

- Cargo priorities for 2014

.

Agenda Item P/5 : e

- Cargo Technology: Open Architecture and New

Communication Protocol

M/158 IATA Secretariat introduced the item by using the attached presentation.

M/159 IATA Secretariat explained t hat it is related to technical interfaces enabling

interconnectivity between different industry parties and as the industry is moving

away from Cargo

- IMP to Cargo XML the old message protocol ensuring security

would have to be replaced by a new protocol c ompatible with XML. It was

mentioned that o ut of the technical need to move towards a new protocol, new

business opportunities would arise , for example, potentially lowering the

transmission costs or lowering the technical barriers for smaller industry par ties

to implement the protocol because of less restriction in field lengths forMINUTES

– Cargo Services Conference (CSC/36)

Page 22 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 addresses. It was also stressed that t he eTAG would propose the new protocol

later in 2014 that will be recommended to be used by the whole industry in order

to seamlessly exch ange messages.

M/160 IATA Secretariat asked the Conference to support the work that had been d one by the Group and proposed to widen the scope of the group, noting that the

group was created outside of the Conference structure and that it would need to

be con sidered in CSC Governance review discussions

.

M/161 The Conference endorsed the eTAG approach

.

Agenda Item P/6 : e

- House Manifest Policy Strategy

M/162 IATA Secretariat int roduced the item by using the attached presentation.

M/163 IA TA Secretariat explained that the item was ab out the dematerialization of the

House Manifest within the scope of the e

- Cargo Initiative and that the e

- House

Manifest Task Force made some recommendation on specifications in 2013. It

was mentioned that t hese specifications deal t with the type of messages that

were to be used in different business scenarios . G oing forward the Task Force

ha d recommended to make these specification s available to the industry and to

further work on a plan to drive the industry ad option.

M/164 IATA Secretariat ask ed firs t if the Conference supported the publication of the

specifications and secondly, whether the Task Force should go ahead and

develop a recommendation to digitize the process

. It was also proposed that the

e

- House Manife st Task Force should be considered in CSC Governance review

discussions

.

M/165 The Conference en dorsed the approach and the next steps stated in the agenda

.

Agenda Item P/7: ULD and Flight Messaging Paper

M/166 The IATA Secretariat introduced the item and explaine d that five ULD and Flight

messages out of twelve were proposed to be moved under the CSC Governance

as today these are dealt within the IATA Cargo, Passenger and Safety domain

and are published in the Airport Handling Manual (AHM)

.

M/167 The Chairman ask ed Con ference if they agree d with the categorization of those

messages.

M/168 The Conference agreed with the categorization

.

M/169 A CSC Member ask ed where the remaining seven ULD and FLIGHT Messages

would be placed and under which Governance they belong.MINUTES

– Cargo Services Conference (CSC/36)

Page 23 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/170 IATA Secretari at mentioned that these messages would be maintained by their

current respective groups within the IATA Cargo, Passenger and Safety domain.

M/171 The Chairman tasked the IATA Secretariat to determine under which

Governance the other seven message belong and to recommend if these should

be coming under the CSC or not.

ACTION: IATA Secretariat to inquire under which Governance to place the

remaining ULD and FLIGHT Messages (CPM, UES, LDM, ALI, Semi Permanent

Data Message, MVT, DIV)

M/172 The Conference endorsed the proposed categorization of the five presented

messages but requested an update for the categorization of the remaining

messages.

Agenda Item P/8: IATA ULD Regulations (ULDR) Value Proposition and IATA ULD

Operational Scorecard

M/173 IATA Secretariat introdu ce d the item by using the attached presentation.

M/174 IATA Secretariat explained that the U LD Panel was working closely with the FAA

and the proposed ULDR Value Proposition was based on the IATA ULD

Operational Score c ard crea ted by the Airline Members and Aircraft/ULD

Manufacturers. It was mentioned that t he estimated savings for the Industry after

full implementation could reach up to 80%.

M/175 The CSC Chairman thanked the Group for their great work and recommend ed to

organize we binars for the industry going forward in order to create more

awareness on the value proposition, especially in those countries that have no

regulations implemented yet.

M/176 The Chairman ask ed the Conference for suggestions for guidance to the ULD

Panel.

M/177 A C SC Member ask ed whether those numbers have been shared with the IATA

Ground Handlin g Council (IGHC) since most of the workload was performed by

those stakeholders.

M/178 IATA Secretariat stated that there was a frequent exchange with the IGHC and

that there wer e plans to have the ULD content included at the next IGHC

Conference.

M/179 A CSC Member referred to the Cargo Operations Advisory Group (COAG) report

regarding the ‘Proposal on Standard Ground Handling Agreement Modernization’

with a list of areas being inves tigated for modernization, which include d ‘ULDMINUTES

– Cargo Services Conference (CSC/36)

Page 24 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 storage and inventory management’ . It was mentioned that ground handlers’

activities were doing more than ULD storage and inventory management and

suggested that the Standard Ground Handling Agreement should d irectly refer to

ULDR, which would greatly facilitate the ULDR implementation

.

M/180 A CSC Member add ed that discussing ULDs was really about discussing safety

, how to restrain them properly to the aircraft loading system and what is stored in

them. It was ment ioned that c urrently ULDs were still accepted by the Airlines

without checking the loads or if the goods have been s ecured properly and

t herefore proper training and knowledge materials were need ed and had to be

made accessible to all parties in the value chain.

M/181 The Chairman summarized the proposed suggestions and encourage d the

Members to submit further input throughout the year.

M/182 The Conference noted and recommended to ensure industry awareness on the

value proposition.

ACTION: IATA Secretariat (ULDP ) to hold webinar sMINUTES

– Cargo Services Conference (CSC/36)

Page 25 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 VOTING ITEMS

Agenda Item V/1: Recommended Practice 1678

- CO2 Emissions Measurement

Technology

M/183 IATA Secretariat introduced the item referring to the Report R/30 by u sing the

attached presentation and handed over to the members an amended version of

the proposed new Recommended Practice 1678 as supporting document

.

M/184 A CSC Member asked who the members of the Environment Committee

(ENCOM) were

.

M/185 IATA Secretariat explained that the ENCOM consist s of 2 0 Heads of environment

of IATA member airlines, who are appointed by IATA’s Director General, with the

approval of the Board of Governors and which acts as the focal point in IATA on

environmental issues

.

M/186 A CSC Member asked for clarification as the i tem was yet to be endorsed

although it was mentioned that the proposed new Recommended Practice was already endorsed by ENCOM and Cargo Committee

.

M/187 IATA Secretariat confirmed that the item was already endorsed by most of the

ENCOM members and that Cargo Commit tee endorsed it by mail prior to

Conference

.

M/188 The Chairman inquired for the reason of some ENCOM Member s not endorsing

the new RP for CO2 Emissions Measurement Methodology

.

M/189 IATA Secretariat explain ed that this Member already used a different

methodology and therefore decided not to apply the I CA O methodology.

M/190 A CSC Member noted that their issue in the I CA O methodology was with the

allocation of weight between passenger and cargo aircrafts

.

M/191 IATA Secretariat replied that most of the Carriers in the group were aligned with

the methodology developed by ICAO and further enhanced by IATA in 2010 on

the passenger side . T he main driver was to align with the ICAO methodology and

to make it fairer to the belly cargo compared to the other methodologies that were

al locating the CO2 emissions of the infrastructure for passengers also to cargo.

M/192 The Chairman referred to the changes to the proposal brought to the floor of the

Conference and asked the IATA Secretary to clarify the basic changes

.

M/193 IATA Secretariat explai ned that the changes related to the order of paragraphs,

the rewording of a section , the correction on the formulas showing it now in

“Tonnes” and the inclusion of two Attachments A and B.MINUTES

– Cargo Services Conference (CSC/36)

Page 26 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/194 The Chairman emphasized that the provided endorsements were not m eant to

take away the sovereign independen ce of the decision of the Cargo Services

Conference and should not influence the Members in their voting decisions.

M/195 The Chairman proposed to either take a vote at Conference or send it out by mail

vote post Confer ence and referred the sense of urgency stated by the IATA

Secretariat.

M/196 A CSC Member stated that this RP was not going for an equal share location ( i.e.

the tare weights of the seats in the calculation of the total payload in a belly cargo

whereas the tare weights of the pallets in a freighter are not included ). This i s a

first phase approach, and a second phase approach will be defined at a later

stage.

M/197 IATA Secretariat replied that the proposal is not a draft but a final Recommended

Practice and is to be considered as the first step that is completely aligned with

the ICAO Methodology on the passenger side. It was mentioned that the next

step is to get from the ICAO group (ECCS) the endorsement of the principles on

the methodology on the cargo side and to extend the discussion with new topics

( e.g. cargo ULD weight in the payload)

.

M/198 A CSC Member asked if this item ha d any impact on the emission trade , to which

the IATA Sec retariat pointed out that it was not related because all trading

emission scheme s , es pecially in the EU were not done at shipment level.

M/199 CSC Member s suggested conducting the voting at the C onference but ensuring

that the understanding was that a second phase would be initiated to study the

more accurate calculation approach for the indust ry.

M/200 A CSC Member suggested postpon ing the voting for a week and to conduct a

mail vote to review the changes to the RP

.

M/201 The Chairman addressed the question to IATA’s Senior Legal Counsel whether

the item could be ke pt open or if it could be closed until m ail vote, to which

IATA’s Senior Legal Counsel advised that either way was acceptable depending

on the decision of Conference.

M/202 A CSC Member stated that without having reviewed the proposed changes if the

vote would be conducted at Conference they would a bstain from vot ing

.

M/203 The Chairman asked Conference how many Members were oppose d to vote for

the proposed changes at Conference, to which 4 members raised their hands.

M/204 A CSC Member emphasized that this item was a Recommended Practice and

that members were free to apply it or not or to use their own methodology as the

RP is not binding on the members.

M/205 The Chairman asked Conference how many Members were in favor of moving

forward with the vote, to which 16 members raised their hands out of 21

.

M/206 The Chairman conducted the vote and out of the 21 members, 16 members

adopted, 3 members opposed to adopt and 2 members abstained.MINUTES

– Cargo Services Conference (CSC/36)

Page 27 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/207 The IATA Secretariat mentioned that an editorial change would need to be made

to be consistent with the other Resolutions and RP term inology in the CSC RM,

whereby the reference was usually to the Air Waybill and not the Master Air

Waybill . This editorial change was accepted by Conference.

M/208 The Conference adopted the attached R ecommended Practice 1678 with the

proposed editorial change i n the RP , for expedited effectiveness.

ACTION: IATA Secretariat to make necessary amendments, circulate FAR and file

with Governments

Agenda Item V/ 2 : Recommended Practice 1683

- Air Cargo Industry Master

Operating Pla n (Industry MOP)

M/209 IATA Secretariat introduced the item by using the attached presentation.

M/210 The Chairman referred to the Report R/17 and informed that this item was

brought to the attention of the Cargo Business Processe s Panel (CBPP) and

subsequently to the CPCMG but the final product attached to the RP was not

made available at that time. It was mentioned that the purpose was to provide a

common reference of a standardize d Cargo process when presented outside of

IATA to the Regulators

, for example. It was mentioned that not all Carriers have

the same business processes in place or were member s of C2K and that not all

messages are being implemented.

M/211 The IATA Secretariat explained that the RP refers to a generic descripti on of the

air cargo industry process of freight transportation called Industry Master

Operating Plan (Industry MOP) providing common terminology for events that

happen throughout the journey of the freight

, and would facilitate dialogu e

between industry st akeholders and regulators. It was mentioned that there was

an engagement with other organizations in the industry to seek if they would be

willing to also endorse a similar document, to allow having an industry view (e.g.

ground handling, forwarders, shipp ers) .S o far

, four organization s (TIACA, Cool

Chain Association, Port Services Association, ULD Care Association) stated that

they would be willing to recognize and endorse this generic description of the

industry process and would use the same terminology when developing

processes and standards. It was also emphasized that the C2K Quality

Management System would be separate from the Industry MOP.MINUTES

– Cargo Services Conference (CSC/36)

Page 28 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/212 A CSC member raised the concern of going to Regulators and showing a

process with messages that are beyond the current industry IATA standards and

showing

, for example , to the Regulators a list of messages that Carriers do not

currently have in their process . A “clean” version with a basic baseline that

member s would agree up on would be needed.

M/213 The Chairman asked how this proposed Recommended Practice 1683 could

have been sent out to other groups outside IATA while it was not endorsed yet by

Conference and mentioned that going forward it should always be ensured that

documents are not shared with outside groups be fore they have been endorsed

by Conference.

M/214 IATA Secretariat stressed that the Industry MOP version in the 2 nd transmittal

was the last, clean and final ver sion for Conference to consider.

M/215 A CSC Member asked if there are changes to the C2K MOP if these would be

automatically reflected in the Industry MOP, how changes to the e

- FOP would be

managed and which document supersedes.

M/216 IATA Secretariat confirmed that all three documents would have to be aligned

and g oing forward if there would be a significant c hange to the C2K MOP that

would require adding

, remov ing or modifying a n important step from the generic

description, then this change would need to be reflected in the Industry MOP.

M/217 The Chairman added that any changes made by Cargo 2000 would no t

automat ically be made in the Industry MOP adopted as a Recommended

Practice

.

M/218 A CSC Member stated that when Standards are changed there should not be any

automatism to change the Industry MOP.

M/219 The Chairman asked Conference how many Members would not be in favor for

adopting the new proposed Recommended Practice, to which no members

opposed.

M/220 Conference adopted the attached Recommended Practice 1683 for expedited

effectiveness.

ACTION: IATA Secretariat to make necessary amendme nts, circulate FAR and file

with Governments

Agenda Item V/ 3 : Resolution 601

- Delegation of Authority to Adopt Amendments

to Cargo Services Conference Resolutions and Recommended Practices

M/221 The Chairman informed that this item referred to the Voting Ite ms V/3 through

V/13 that were the basis of the changes that are recommended through theMINUTES

– Cargo Services Conference (CSC/36)

Page 29 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 governance realignment initiative . It was noted that this does involve a master

vision and changes to the CSC groups and the interaction between each other.

M/222 IATA Secre tariat explained the approach of the new CSC governance structure

described in the Report R/32 using the attached presentation.

 He mentioned that when IATA Secretariat was asked by the Cargo

Committed to looking into the CSC structure it was done in full

acknowledgement of the work undertaken in the CSC and CAC. With the

need to understand the way the work is being done they see that some areas

require huge resource demand and asked if there was any way to simplify the

str ucture taking into account the high proliferation of the groups established

outside of the CSC structure

.

 He explained that the new 6 Boards were not expected to do the technical

work the Sub

- groups are doing today but would be looking at the mechanism

ne cessary to achieve the task in the most efficient way. He gave the example

of the “e

- cargo” area where a number of single groups were established to

work on specific components. A lot of the groups had an overlap in their

activities ; therefore

, the Cargo C ommittee considered there was an

opportunity for efficiency that could be introduced if some of the groups would

merge. He emphasized that it would not be left to the Secretariat to assign

the tasks but the Boards would decide how many groups would be nece ssary

and assign appropriately the tasks th at need to be completed.

 On the migration path, existing and functioning Boards such as the DGB and

LAPB require only minor changes . For the other Boards, there will be a need

for nomination s to participate on th ose Boards and use the resources

currently allocated by the Carriers today to participate. Once in place the new

boards would determine their own migration plan

.

 The link of the CSC Governance with other industry bodies , such as C2K,

would not affect the overall Governance as specific Sub

- groups would be

entrusted to have the responsibility of the Recommended Practices and

Resolutions (e.g. the CBPP responsible for the new RP related to the Industry

MOP). The CSC mechanism to interface with groups that cur rently do not

exist under the CSC Structure (e.g. C2K or Secure Freight Advisory Group)

would be through the airlines on these respective Groups to establish the

Carrier position, carrying forward the position that would have been agreed

under the respecti ve CSC Board.

 The CMG would replace the existing CPCMG and would be restructured to

address the significant and potential gap between the Cargo Committee

priorities and the standard setting activities at the CSC and Boards/Working

Group level. The CMG would be comprised of Heads of Cargo as well as the

Chairman and Vice

- Chairman of the CSC and CAC that would form a

strategic setting group that would take all of the Cargo Committee priorities,MINUTES

– Cargo Services Conference (CSC/36)

Page 30 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Conferences priorities and other priorities raised by the sta keholder groups

and establish which of the priorities should be tackled first and allocate to the

respective boards that would instruct to the respective Work Groups.

 The Secretariat summarized the proposed future CSC Governance Structure

with the 6 Board s that would have defined and clear responsibilities . They

would establish Working Groups and Task Forces (established for a specific

task with a specific time frame).

 It was emphasized that the AMP, CBPP and ULDP have been established

through Resolutions and as such the Boards would need to engage with them

and these would not be subject to the same rules as the Working Groups and

Task Forces as they are fixed by Resolutions

.

 He mentioned that different groups have been established outside the CSC

struct ure and as such in a non

- immunized environment such as the GACAG

e

- commerce Task Force . T he E

- Cargo and Technology Board (ECTB) would

need to establish priorities and carriers ’ position

, which would need to be

carried forward , so that the GACAG e

- commerce Task Force could have a

meaningful input representing the entire carrier position that has been

established through conference structure.

M/223 A CSC member mentioned that in the current structure

, the Cargo Committee

(CC) is an advisory body providing the CSC with their objectives and asked if in

the framework of having more interaction in the future the Cargo Committee felt

that the CSC have not addressed their objectives as such.

M/224 The I ATA Secretariat explained that the CC is very supportive of the work

unde rtaken by the CSC . Wi th the proliferation of th e groups outside the

Governance the groups’ respective works are nevertheless linked to the CSC

structure and mechanism (e.g. e

- CSDAG proposing the Recommended Practice

to become a Resolution) . The CC’s confus ion was in defining the total process of

Standards development and approvals.

M/225 A CSC member stated that under the current structure, the CPCMG is the body

wh ich creates new groups today . M ost of the groups created outside the CSC

Governance were created by the CC or through bodies working independently

through the IATA Secretariat deciding to form their own sub

- groups or task

forces. If the intention i s to bring all the groups under the CSC, the new structure

provide s the 6 Boards with the autonomy to creat e their sub

- groups rather than

coming through the future CMG . However, creation of new boards could be

recommended by the boards and brought to one focal point , the CMG, for

endorsement to avoid proliferation of new groups.

M/226 The IATA Secretariat explained that the CC does not want to control the CSC

and recognize s the sovereignty of the CSC . T he CMG is meant to be a strategies

guidance group rather than being a standard setting group body. The Boards

would be entrusted with their activity once you entrust w ith that board structure

the responsibility for a particular area of activity, entrusting in the individuals to

establish what working groups and task forces are needed. CC mentioned that

they would like to see the Boards staffed with expert s from the indu stry at a

senior level looking at a strategic perspective with a view on making sure that theMINUTES

– Cargo Services Conference (CSC/36)

Page 31 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 activity is conducted and concluded with in the right time frame. The DGB and

LAPB were cited as example s of Boards working in an autonomous process even

from the CSC as these were entrusted with the Resolutions, making changes to

the Resolutions . They do not return to the CSC for endorsement as they have the

delegation of authority

. O nce they change a Resolution

, it is effectively put into

force and today have not proliferated with multiple sub

- groups. The current

evidence indicates that it is working well.

M/227 The CPCMG has taken a more hands

- on approach in recent years, in the

changing Cargo environment, such as with the paperless e

- freight project, to

investigate i f that would even be possible and considered the possibility of using

XML messages. CPCMG was a second set of eyes to review what came to the

management group . It was questioned if under the CMG is that enough of a

group to look at the details to keep on t op of what is happening on each of the six

boards? If they would not fulfill the same function, is there a need for an

additional board between the CMG and the six boards to understand what is

being considered with in the Boards ? Is it pushing the structure down a level

instead of simplifying?

M/228 IATA Secretariat explained that CPCMG members are comprised of cargo

experts but not all are experts in all the different CSC functions. It was

emphasized that IATA needs to do a better job in the role of Secretary by aligning

across the different groups. It was also proposed that a conference call between

the Chair and Vice

- Chair of the Services Conferences with the respective Chairs

and Vice

- Chairs of the Boards would be very valuable without the need to have

an ad ditional group between the CMG and the Boards.

M/229 A CSC member mentioned that some boards cover a lot of areas, such as the

CIOB covering amongst other s the AMP, ULDP and CBPP with COA G , They

would have the autonomy to propose to the CSC proposals seeking fo r endorsement. Under the CBPP today are the messaging standards with the

processes for the business to move forward . Under the proposed structure, all

would be transferred in to the new ECTB . Then if a new business process need ed

to be defined, CBPP could r equest ECTB for a new business process &

message . However, this might create a situation to determine which one would

decide that the message is appropriate, the ECTB or CIOB.

M/230 IATA Secretariat mentioned that there has not been any Resolution change

recomm ended in delegating responsibility to the CIOB

. T he CBPP has a number

of RPs and Resolutions that have been allocated to it, and they would still

maintain the same process with a notification process. Regarding the alignment

of the groups, efficiency of ex pertise is the goal. A change of process , for

example, should a message need to be chan ged, the process group would need

to define the process first , then the CIOB would put it to the expert in the

messaging group to create the message. Ownership would be based on

expertise.

M/231 A CSC member asked if the activities of the boards are being assigned by the

CPCMG thus the key change is how does the CSC operate? Today it is a

bottom

- up approach where Boards report to the CSC. Now the CSC is working

through the bo ard and defining the work. The issue is not at the board level but at

the CSC level and how is that process envisioned to work ?MINUTES

– Cargo Services Conference (CSC/36)

Page 32 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/232 IATA Secretar iat explained that the prioritization process would need to take

place, from today a bottom s

- up approach

, into loo king at the actual mandate of

the groups. The CSC process of how the standards are set will not change. The

overall process on how the standards are adopted should not be altered. The

CSC will have the ownership of all RPs and Resolutions.

M/233 A CSC member as ked if CBPP, AMP and ULDP would be working group s of the

CIOB, and if the board would task the working group of its activity and would take

out the independence of those groups by adding a layer.

M/234 IATA Secretariat mentioned that the autonomy should not be altered and the

CIOB would not task those groups as the CSC established those 3 groups via

Resolutions, which mention what the groups need to do.

M/235 Mr. Carlos Tornero (XB) mentioned that a s the structure is shown in the

proposed Governance voting item CBP P, AMP and ULDP are seen as

subgroups of the CIOB

, where as today, they are directly under Conference,

which could create some confusion.

M/236 A member asked if the CIOB would act as a CMG or CPCMG for Operations,

which was confirmed by the Secretariat.

M/237 The Ch airman mentioned that there were several ways in looking at the project,

 Do we want to reorganize the CSC?

 Do we feel it is valid to bring in all the other groups under CSC?

 If yes to both of those then we move forward

 I f we decide no

, then we do not reo rganize

As background of the proposed changes to the CSC, it came from the CC

and IATA Secretar iat . A member stated that t he proposals were provided

, but came late to the airlines and that the airlines were not involved in

formulating the changes. The air lines have not yet validated the proposal

. The CPCMG agreed to look at the changes and see it can it be made

simple and many questions were raised.

IATA Secretariat said that the proposal did not come late and were

submitted on time but if the members per ceived of not being involve d in

the process, this is a mistake from IATA.

F inal proposals have now been presented to the CSC. CPCMG has not

taken a position

.

M/238 CSC members commented on several items:

 Appreciate the approach in looking at the aspect s that are not covered in

the old structure, namely the “e” area that exploded with several Task

Forces and that will be taken into a new structure;

 Today the DGB, LAPB and ULDP are working in a good manner and

should be used as a role model for the “e”Board and serve as best

practices;

 Looking at the different areas, CIOB is seen as the “bucket for the rest”

and would need to be revised;MINUTES

– Cargo Services Conference (CSC/36)

Page 33 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1  Appreciate to bring free floating activities under the CSC structure where

today there is no one really responsible for those a ctivities and to clarify

them ;

 Items are not mentioned in the new structure, such as Claims and the

ACCF environment area and Secure Freight, all the activity should be

related in terms of structure with clear reporting lines.

M/239 IATA Secretariat explained that the ACCF is a joint group that reports to the CC

and the ENCOM today because it was a task force that was established for the

work assigned and as the related RP 1678 was endorsed by the CSC, the CIOB

and CBPP would have the responsibility of that RP. The Task Force is not meant

to be permanent but only temporary until its mandate is terminated. With regards

to claims today it has started within IATA Legal Department and with Cargo with

the IATA Cargo Claims & Loss Prevention Handbook (eCCHB) but it is not

defined today in the structure.

M/240 A CSC Member mentioned that the Boards are consisting of airline members

only but that the CIOB seems to be becoming a mix ed group of airlines and

industry members, to which the IATA Secretariat confirmed that all the Boards

would remain members only.

M/241 A CSC Member asked the IATA Secretariat to confirm that it was never the

intention to have the COAG members as the CIOB members, to which IATA

Secretariat confirmed and stated that one could envisage seeing that airline

members of the COAG or other group members could become a CIOB member.

M/242 A CSC Member stressed that the proposal is the right way forward but the

structure needs clear roles and responsibilities, assignment of tasks, increased

efficiency, avoidance of doub le works and overlaps and that a prioritization

process is well defined to set as a priority what i s high on the agenda. This is

today not seen in the proposed structure and overlaps need to be clearly avoided

otherwise the Boards cannot decide and all wou ld go to the CSC.

M/243 A CSC Member asked if the members of the Task Forces would be the members

of the Board and that working groups would be comprised of industry

stakeholders, to which IATA Secretariat mentioned that working groups could

include multiple s takeholders input from the industry.

M/244 A CSC Member expressed its enthusiasm about the proposed structure that

would address current concerns with the CSC management that is very

generalized and as people are not specialists in all areas they cannot review all

the proposals. The respective Board in between would review the proposals. In

addition there are unclear ways of establishing new Working Groups or Task

Forces without control of the CSC. Today the CC establishes the Task Forces

outside the CSC but ask ed if all new initiatives would remain under the activity of

the Boards, which was confirmed by the IATA Secretary.

M/245 The CSC Chairman asked if the members are in favor of including all the groups

under the CSC structure with the need to reorganize the curr ent CSC

Governance.

M/246 The members agreed to reorganize and bring all under the CSC structure.MINUTES

– Cargo Services Conference (CSC/36)

Page 34 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/247 The CSC Chairman mentioned that there is a need to evaluate the proposal

more closely and proposed that a temporary Task Force be established by the

CSC to addr ess the concerns raised by the members, to avoid overlap of the

groups and to ensure consistency in the approach, such as discrepancies in the

authority setting, wording and typos.

M/248 The Chairman emphasized that today the DGB or LAPB today has a 2/3 majori ty

when it comes to votes due to the nature of the area of activity, whereby for the

CBPP today is unanimous and with the proposal it would become a 2/3 majority,

which is not perceived as the best approach.

M/249 The Chairman asked the members if a vote on the proposals should be carried

out or if a Task Force comprised of CSC members would first look at them in

more details, refine them and bring them back to Conference for voting or

through mail vote.

M/250 The CSC Chairman asked if the members want to go forward on voting on the

changes of Resolutions linked to the proposal. He mentioned that the Voting item

related to Resolution 601 delegating authorities to other Boards would need to be

looked a t separately whereas the other Resolutions relate to how the

Govern ance would be changed.

M/251 A CSC member mentioned that changes can be painful but if these are debate d

in Conference there will not be any changes and moving it forward would be the

right approach.

M/252 A CSC member stated that there are still clarification s tha t are required to have a

better insight on the new Governance structure but before taking such a decision

there is a need to look into all the groups and how they would fit in the new

structure as this would need to be presented to the internal management of the

respective airlines members.

M/253 The CSC Chairman mentioned that if the changes to Resolutions are voted at

Conference, this will imply new elections for all the Groups

, except the DGB and

the LAPB

, and asked IATA Secretariat on how long the call for n omination s

would take place to have them functioning again.

M/254 A CSC member stressed the need to have consistency and being able to explain

why and what has changed in the Governance and that the proposed Task Force

could carry out the task to pro ve consiste ncy, how to implement it with fixed

timelines in a transition plan (e.g. disband the groups, call for nomination and

elections process) and make a proposal to the CSC in 6

- month time.

M/255 IATA Secretary emphasized the need to embrace the change and propose d t o

have it carried out in less than 6 month s and to reflect on the CIOB and it should

be dropped following the members’ feedback at Conference.

M/256 A CSC Member mentioned that a special CAC will be organized and suggested a CSC meeting could possibly be held i n the same time to be presented with the

changes.MINUTES

– Cargo Services Conference (CSC/36)

Page 35 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/257 IATA Secretariat asked the members to consider if the future ECTB is not already

the CBPP today as it covers most of the areas mentioned under ECTB.

M/258 A CSC Member stressed the need to have a global overvie w on all the boards

and a body that will need to oversee the work to avoid misalignment or

redundancies and how to have the groups working efficiently with

, on top of

them

, a second layer that ensures it is going into the right direction based on the

prior ity stipulated in the previous CSC

.

M/259 The Chairman mentioned that following the IATA Secretariat’s explanation this

would be carried out by the CSC Chairman and Vice

- Chairman meeting with the

Chairman and Vice

- Chairman of the different groups, to which it w as emphasized

by the members that the CSC members would need to be informed by regular

report on the progress of the boards.

M/260 The Chairman recognized the need to have the layer in between in a formal or

informal way.

M/261 A CSC member asked to have a process m ap defined.

M/262 The CSC Chairman mentioned that a short Task Force would be established with

6 airlines members to review the Governance structure based on the proposal

made and called for volunteers. P roposals of the members should be sent to the

Task Force

.

M/263 The following airlines members agreed to join the Task Force , LH, FX, KL, LAN,

AC and CV, IATA’s secretariat support would be composed of Glyn Hughes and

Andrea Gruber.

M/264 The CSC Chairman proposed that the temporary Task Force meets for 3 month

to come u p with a proposal and suggested to the members to send their

comments/suggestions to the Task Force.

M/265 A CSC member asked if a face

- to

- face CSC would be organized to discuss the

output of the discussion of the Task Force and that the potential CAC meeting in

September/October could serve also for a CSC meeting.

M/266 IATA’s Senior Legal Counsel mentioned of a possible legal concern with a

quorum at the September meeting and thus a mail vote might lead to a better

result.

M/267 A CSC member stressed the need to have at least one face

- to

- face meeting with

regards to the complete restructuring of the Governance and ensure it is

understood to promote it with the aim to have it last in time.

M/268 The CSC Chairman mentioned that the Task Force will come up with conclusions

and make recommendations on the best way to move forward.

M/269 The CSC Chairman stated that Voting Items V/4 to V/13 dealing with the

Resolutions changes of the Governance would not be discussed further.MINUTES

– Cargo Services Conference (CSC/36)

Page 36 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/270 The CSC Chairman stated that Voting Item V/3 s till needed to be discussed to

include in Resolution 601 the delegation of authority of the new Resolution 624

– IATA Temperature Control Regulations adopted in Doha on 10 March 2013 as

well as with the new Recommended Practice 1683

– Air Cargo Industry Master

Operati ng Plan (Industry MOP) , which relate s to Voting Item V/3 section s B & C.

M/271 The CSC Chairman mentioned that the proposed updates in Resolution 601

relate to the Governance . Therefore, Voting Item V/3

, section A

, would be

deferred based on the outcome of the temporary Task Force on the Governance

Review.

M/272 The Conference adopted the attached changes proposed in Voting Item V/3

section s B & C to be included in to Reso lution 601 for expedited effectiveness.

ACTION: IATA Secret ariat to make necessary amendments, circulate FAR and file

with GovernmentsMINUTES

– Cargo Services Conference (CSC/36)

Page 37 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 REPORT ITEMS

Agenda Item R/1

M/273 The Chairman reminded about the importance of the report of the IATA Global

Head of Cargo that provided information on the Cargo Committee priority setting

and where they would like the CSC to go for the next year and noted the 2013

Results that came mostly from the work accomplished through the CSC as well

as the 2014 scope and targets

.

M/274 The Chairman mentioned the Policy Items of the agenda that are in line with the

Cargo Committee objectives and priorities to move the industry forward and

emphasized the key point on the support of the new IATA Cargo Governance

structure that will help p rioritize the topics, standards, projects and products that

the CSC should focus on developing and introducing.

M/275 A CSC member pointed out the concern of the Dangerous Goods Lithium

Batteries and the new Chinese Civil Aviation Regulation that was introduced in

the last weeks.

M/276 The Chairman emphasized the need f or the Members to notify Conference and

IATA Secretariat about any new national Regulations or requirement s to ensure

these can be forwarded to all members to be implemented in a timely manner.

Agenda Item R/ 2 to R / 11

M/277 All the report items were noted by Conference

.

Agenda Item R/ 12

M/278 The Chairman informed that Report R/12 was amended and was handed over to

the CSC members at Conference

.

M/279 The Chairman explained that the changes concerned a request made by FIATA

during the IATA/FIATA Consultative Council ( IFCC) meeting, asking to change

the wording with more appropriate phrasing.

. M/280 Conference noted the attached changes.

Agenda Item R/ 13 to R/ 15

M/281 All the report items were noted by Conference.MINUTES

– Cargo Services Conference (CSC/36)

Page 38 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item R/16

M/282 A CSC mem ber asked if in reference to the Proposal on Standard Ground

Handling Agreement Moderni z ation, the ULD storage and inventory management

was going far enough and if there shouldn’t be also a reference to the ULD

Regulation s to provide Carriers better possib ility that the Ground Handling

Agents would implement them , informing them that the requirements were not

coming from single carriers but from an overall program supported by IATA.

M/283 The Chairman proposed to inform the COAG of the recommendation made by

the CSC to make it available to the Ground Handling Agents to help the

implementation of the ULD Regulation s

.

ACTION: IATA Secretariat to inform on behalf of the CSC the recommendation to

the COAG to make the ULD Regulations available to GHA.

Agenda Item R/ 17 to R/ 19

M/284 All the report items were noted by Conference.

Agenda Item R/ 20

M/285 The Chairman informed that Report R/20 was amended and was handed over to

the CSC members at Conference

M/286 The Chairman explained that the changes concerned a request made by FI ATA

during the IATA/FIATA Consultative Council (IFCC) meeting, recommending that

a paragraph be withdrawn from the report

.

. M/287 Conference noted the attached changes.

Agenda Item R/ 21 to R/ 22

M/288 All the report items were note d by Conference.

Agenda Item R/ 23

M/289 A CSC member asked about the distribution of the XML Manual as no figures

appeared on the report and whether the nu mber of publication s distributed, the

split as well as from which area the manual was bought

, would be c irculated

subsequently.

M/290 The IATA Secretariat informed that about 300 copies of the XML manual were

sold and that 6 IT providers were on board and 3 others were in discussion.MINUTES

– Cargo Services Conference (CSC/36)

Page 39 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 M/291 The Chairman asked the IATA Secretariat to provide the response back to the

que stion raised and provide a breakdown of the sold manuals.

ACTION: IATA Secretariat to provide a 2013 breakdown of the sold Cargo XML

Manual

M/292 A CSC member asked how the members would be informed about the n ew

formats for ePubs that were being piloted

.

M/293 Th e Chairman asked the IATA Secretariat to request to the Publication’s board to

make a notification about it.

ACTION: IATA Secretariat to ask the Publication’s board to make a notification

about new formats for ePubs

Agenda Item R/ 24

M/294 The report was not ed by Conference.

Agenda Item R/25

M/295 The Chairman informed that the number of people trained in 2013 was not

definite and raised a concern about the decrease in the overall 2013 trainings

especially in the Dangerous Goods Regulation area as these are req uired and

recurrent.

M/296 The Chairman asked the IATA Secretariat to provide further information from the

training institute.

ACTION: IATA Secretariat to ask the Training Institute to provide the definite 2013

figures

M/297 The Chairman raised another concern rel ated to the low number of people

trained on “e

- freight implementation” in Classroom & In

- Company Courses

especially in the light of moving the industry forward in this area and whether the

course was sufficient in term of information and if any feedback wa s provided

from the participants

.

M/298 A CSC member emphasized the concern and asked about the content of the

course and whether this could be made available.

M/299 The Chairman asked the IATA Secretariat to provide further information from the

training institute.

ACTION: IATA Secretariat to ask the Training Institute to provide information on

the content of the “e

- freight implementation ” course sMINUTES

– Cargo Services Conference (CSC/36)

Page 40 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Agenda Item R/ 26 to R/ 32

M/300 All the report items were noted by Conference.

Agenda Item A/ 20 : Date and Place of Next Conference

M/301 The Chairman informed the Conference that the date and place of the next

Conference will be communicated subsequently

.

M/302 The Chairman mentioned that a special Conference might be organized in the

A utumn where items discussed during this Confer ence could be brought forward

and that members would be informed in due course.

Agenda Item A/ 21 : Close of Meeting

M/303 The Chairman thanked all present for their participation.

M/304 The Chairman closed the meeting at approximately 1 7 : 0 0 hours local time.

* * * * * * * * * * * * *MINUTES

– Cargo Services Conference (CSC/36)

Page 41 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1

A t t a c h m e n t ‘ A ’

A T T E N D A N C E L I S T

C S C / 3 6

- 0 9 M a r c h 2 0 1 4

Airline Delegate Name

AIR CANADA Michael Morey

AIR CANADA Urs Wiesendanger

AIR FRANCE Jean Dunaux

ALL NIPPON AIRWAYS Go Watabe

AMERICAN AIRLINES Donald Larney

BRITISH AIRWAYS Malcolm F owler

CARGOLUX AIRLINES Francesco Nanna

CATHAY PACIFIC Aldous Chung

DELTA AIR LINES Sinead O'N eal

EGYPTAIR CARGO Khaled Youssef

FEDERAL EXPRESS * Todd Frazier

FINNAIR Mikko Kilpinen

IATA CONSULTANT Roy Hurley

JAPAN AIRLINES Tsuyoshi Arizono

KLM Ja n Vreeberg

KOREAN AIR Kim Junghyun

LAN AIRLINES Marcela Figueroa Barrientos

LUFTHANSA CARGO Thilo Schaefer

NIPPON CARGO AIRLINES Kanoko Yamaguchi

PIA Shabbir Ahmed

SAUDI AIRLINES Faisal Almallah

SWISS Urs Stulz

SWISS Christine Barden

THAI AIRWAYS Dumrongchai Sawangchareon

THAI AIRWAYS Rath Pukkoh

THAI AIRWAYS Yannawit Sangsook

UPS Dan Sheehan

*CSC ChairmanMINUTES

– Cargo Services Conference (CSC/36)

Page 42 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 IATA Secretariat

Company Name

IATA

– Geneva *** Andrea Gruber

IATA

– Montreal Carlos Tornero

IATA

– Geneva Ben Behanan

IATA

– Geneva Des Vertannes

IATA

– Geneva Thomas Windmuller

IATA

– Geneva Glyn Hughes

IATA

– Geneva Frederic Leger

IATA

– Geneva Guillaume Drucy

IATA

– Geneva Linda Ristagno

IATA

– Geneva Zhi Yong Liao

IATA

– Geneva Céline Hourcade

IATA

– Geneva Tahir Syed Hasnain

IATA

– Miami Michael White

IATA

– Miami Carmen Alvarez

IATA

– Netherlands Turloch Mooney

***CSC SecretaryMINUTES

– Cargo Services Conference (CSC/36)

Page 43 of 42

800 Place Victoria, P.O.Box 113, Montreal, Quebec, Canada H4Z 1M1 Attachment ‘B’

BRIEFING

MEMBERS ARE REMINDED THAT THIS MEETING IS BEING HELD

PURUSANT TO THE PROVISIONS FOR THE CONDUCT OF THE IATA

TRAFFIC CONFERENCES. THE PROVISIONS PLACE LIMITS ON WHAT

THE CONFERENCES CAN AND CANNOT DISCUSS. WITHIN THE

BOUNDARIES OF THE PERMITTED DISCUSSION AREAS, THE

CONFERENCE BENEFITS FROM LIMITED ANTITRUST IMMUNI TY IN SOME

JURISDICTIONS.

ACCORDING TO THE PRO VISIONS IN RESPECT O F THE CARGO

SERVICES CONFERENCE, THE AUTHORIZED AREAS OF DISCUSSION ARE

AS FOLLOWS, AND I QU OTE:

THE CARGO SERVICES CONFERENCE SHALL TAKE ACTION

ON MATTERS WHICH FACILITATE AND IMPROVE THE

PROCESSING OF AIR CARGO THROUGH STANDARDIZATION

OF PROCEDURES, DATA EXCHANGES AND SYSTEMS WHILE

MAXIMIZING BENEFITS TO CUSOMERS, PARTICIPATING

CARRIERS, INDUSTRY AND ASSOCIATED PARTNERS.

THIS MEETING HAS NO AUTHORITY TO DISCUSS OR REACH

AGREEMENT ON MATTERS RELATING TO TARIFFS OR RATES OR

PRICING MATTERS.

NOR DOES IT HAVE AUTHORITY TO DISCUSS OR REACH AGREEMENT ON

THE ALLOCATION OF MARKETS, THE DIVISION OR SHARING OF TRAFFIC

OR REVENUES, OR THE NUMBER OF FLIGHTS OR CAPACITY THAT MAY

BE OFFERED IN AN Y MARKET.

DELEGATES ARE WARNED THAT ANY DISCUSSION REGARDING

SUCH MATTERS OR CONCERNING ANY OTHER COMPETITIVELY

SENSITIVE TOPICS OUTSIDE THE SCOPE OF THE AGENDA,

EITHER ON OR OFF THE FLOOR ARE STRICTLY PROHIBITED.

SHOULD A MEMBER ATTEMPT TO INTRODUCE SUC H TOPICS THEY WILL

BE CAUTIONED. SHOULD THEY PERSIST THEY WILL BE ASKED TO

LEAVE THE MEETING.