Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11

ICR ID or EDICS # **Survey Name Respondents** **Hrs/Resp Burden Hrs** 

**Office of Innovation and Improvement**

1001.235 Improving the Quality of Services for Students with Disabilities

in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey 15 0.27 4 1001.225Charter Support Organization Master Class Survey 160 0.28 40 4463 NCSRC Webinar Evaluation 480 0.17 80 4370 OSDFS Emergency Management for Higher Education (EMHE)

Customer Service Survey 18 0.20 6 1001.214Emergency Management-101 (EM-101) Satisfaction Survey 1,000 0.15 250 3484 Safe and Drug-Free Schools Project Directors' Meeting

Customer Satisfaction Survey 450 0.10 75 3313 Higher Education Center for Alcohol and Other Drug Abuse

and Violence Prevention 350 0.10 60 3267 Higher Education Center CSS (Non-Clients) 120 0.50 60 3080 Violence Prevention Training 125 0.10 17 1001.233 MSAP Needs Assesment Customer Service Satisfaction

Surveys and Focus Group Instruments 459 0.30 139 1001.201 PEP TA Call Customer Feedback Survey 250 0.03 8 1001.219 Readiness and Emergency Management for Schools (REMS)

Grantees Customer Service Satisfaction Survey 980 0.20 160 1001.209 Parental Options and Information (POI) Project Directors

Conference Family Engagement Survey 200 0.33 67 1001.204NIFL K-3 Pilot Program Customer Satisfactory Survey 21 0.40 9 1001.202 Developing Early Literacy: Report of the National Early

LIteracy Panel Customer Satisfaction Survey 1,039 0.06 68 1001.224NCSRC Webinar Evaluation 480 0.16 80 1001.227Transforming Urban Public Education: Exploring the Potential

of City-Based Strategies Conference Survey 360 0.25 90

1001.246Building the Capacity of Charter Schools: Effectively Serving

Students with Disabilities Conference Evaluation 300 0.17 51 1001.256Charter School Programs Resource Center English Learners

Meeting Evaluation 40 0.08 3 Total **6,847 1,267**  **Office of Vocational and Adult Education** 3343 LINCS Needs Assessment Survey 625 0.25 156 4633 Data Quality Institute Conference Participant Survey 300 0.12 36

Total **925 192**  **Office of Postsecondary Education** Page 1 OM/RIMS Prepared 6/8/2011Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11 ICR ID or EDICS # **Survey Name Respondents** **Hrs/Resp Burden Hrs**  4308 OPE Strategic Planning Staff Customer Satisfaction Survey 4,120 0.25 1,037 1001.203 Equity Assistance Centers Customer Satisfaction Survey 310 1 310 1001.215Customer Satisfaction Survey-Strategic Planning Staff 4,120 0.25 1,037 1001.22 Emergency Management-Higher Education (EMHE) Customer

Service Survey 56 0.32 18 1001.247Innovation to Drive Productivity in Postsecondary Education

Symposium Pre-Symposium Survey 140 0.17 24 Total **8,746 2,426**  **Office of Communications and Outreach**

3355 Customer Service Feedback Form for Events, Conferences,

Meetings, Publications and Written Material 36,875 0.17 6,121 1001.253 Unpaid Student Internship Program: Pre-program Survey 300 0.17 50 1001.198Tasks at ED.gov 400 0.10 42

Total **37,175 6,171**  **Office of Policy, Evaluation and Planning Development** 1001.213 Doing What Works Initiative: User Feedback Survey 500 0.10 100 1001.223 EDFacts Partner Support Center Customer Service Survey 200 0.05 10

Total **700 110**  **Office of Elementary and Secondary Education** 1001.216MSIX Training Customer Survey 200 0.17 33 3984 Equity Assistance Centers Customer Satisfaction Survey 310 0.24 75

3561 Office Of Migrant Education Migrant Education Resource

Center Peer-to-Peer Network, Training and Technical Assistance Customer Satisfaction Surveys 600 0.18 242 4185 ED Data Express Survey 300 0.10 50 1001.226REACTS Survey 350 0.30 525 1001.232OME Technical Assistance Evaluation 1,000 0.16 167 1001.205Teachers Survey and Publications Dissemination Audiences

Survey 11,573 0.33 3,821 1001.212 Listening and Learning Sessions Customer Feedback Form 500 0.08 42 1001.221 National Indian Education Study (NIES) 2009 Reports Focus

Groups 3,085 0.04 125 1001.245 REACTS OA Survey 400 0.25 100

Total **18,318 5,180** 

Page 2 OM/RIMS Prepared 6/8/2011Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11 ICR ID or EDICS # **Survey Name Respondents** **Hrs/Resp Burden Hrs** 

**Office of English Language Acquisition** 1001.218Customer Service Survey for OELA Discretionary Grantees 275 0.16 46

**Office of the Chief Information Officer** 2702 ED Internet Services Customer Survey 1,000 0.25 250

**Institute of Education Sciences** 3148 IES Chief State School Officers Customer Satisfaction Survey 56 0.16 9 1001.219 Regional Educational Laboratory Bridge Events 6,750 0.20 1,350 1001.228What Works Clearinghouse (WWC) Customer Survey 6,493 0.17 1,083 1001.230NAEP 2011 School Reports Focus Group Studies 267 1.12 300

1001.236College Navigator Website Consumer Information Focus

Groups 2011 99 0.47 47 4578 What Works Clearinghouse (WWC) Focus Groups 60 1.00 60 4719 SSS TA Needs Assessment 100 1.00 100 1001.239 National Center for Education Statistics (NCES) Website

Customer Satisfaction Survey 45,000 0.01 563 1001.207EEP Evaluation Data Collection 3,520 0.25 880 1001.208Special Education Postdoctoral Research Training Program

Postdoctoral Fellow Survey 15 0.25 4 1001.210Evaluation of the Relevance and Utility of National Center for

Education Evaluation 1,812 0.21 392 1001.211 ED Data Express Customer Survey 500 0.16 83 1001.234DQI Conference 2011 Participant Evaluation 300 0.12 36

1001.2412012 Focus Groups with High School Seniors and Their

Parents, Guidance Counselors, and College and University Representatives, Consumer Information Disclosure Requirements 105 0.60 63 Total **65,077 4,970**  **Office for Civil Rights** 1001.200Technical Assistance Evaluation Form 700 0.08 58 4554 CRDC Customer Satisfaction Survey 51 0.14 7

Total 751 65 **Office of Management** 1001.231 Department of Education's (ED PUBS) Customer Service

Satisfaction Survey 55 0.07 4 1001.243 Federal Real Property Customer Satisfaction Survey 200 0.08 17

Total **55 4**  Page 3 OM/RIMS Prepared 6/8/2011Customer Surveys and Focus Groups (OMB Control # 1800-0011) - REVISED 6/11 ICR ID or EDICS # **Survey Name Respondents** **Hrs/Resp Burden Hrs** 

**Office of the Deputy Secretary/ISU**

1001.229Teacher and Leader Community of Practice: Measuring

Student Growth in Non-Tested Grades and Subjects. Meeting Evaluation 50 0.18 9

1001.244Race to the Top Teacher and Leader Effectiveness-Standards

and Assessment Community of Practice Seminar: An in-depth Look into Tennessee's Teacher and Leader Policies and Systems 20 0.10 2 1001.252Social Media Inquiry 44 0.25 11 1001.254RSN Social Media Followup Focus Group 21 0.76 16 1001.255 RSN Evaluation Expert Form 120 0.08 10 1001.248RSN October Convening Customer Survey 180 0.08 15 1001.24 Race to the Top State Team Convening 150 0.08 12

Total **255 48**  **Office of Educational Technology** 1001.199 Leveraging Educational Technology Meeting Evaluation Form 216 0.08 18

Total Annual Responses and Burden - Customer Surveys 140,390 20,755

Page 4 OM/RIMS Prepared 6/8/2011