March 2 8 , 2011

Via Electronic Submission

Docket DOT-OST-1998-3304 Docket Operations Facility U.S. Department of Transportation 1200 New Jersey Avenue, S.E. Washington, D.C. 20590

Re: PrivaJet Ltd Family Assistance Plan, Docket DOT-OST-1998-3304 Pursuant to the requirements of the Fore ign Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100 — Century of Aviati on Reauthorization Act., Pr ivaJet Ltd hereby submits a Family Assistance Plan outlining the means by which PrivaJet will meet the needs of families of PrivaJet passengers and crewmemb ers involved in accidents within the United States. PrivaJet’s 24-hour operations number ha s been provided to the NTSB under separate cover and is not for public disclosure. Please feel free to contact me should you have any questions regarding the attached plan.

Respectfully Submitted,

Joanne W. Young Counsel for PrivaJet Ltd

Enclosure

## PrivaJet Ltd Aviation Family Assistance Plan

March 2011

The plan is being submitted pursuant to the requirements of the Foreign Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100 — Century of Aviation Reauthorization Act. PrivaJet’s 24-hour operations numbe r has been provided to the NTSB under separate cover and is not for public disclosure.TABLE OF CONTENTS Page

1. Overview 1

2. Pre-Response Planning 1

2.1. Committing Sufficient Resources 1

2.2. PrivaJet’s Special Assistance Team 1

2.3. Training 2

2.4. Toll-Free Telephone Number 2

3. Passenger Reconciliation And Notification 2

3.1. Reconciliation

3.2. Notifying Passengers’ Families 3

3.3. Equal Treatment of Passengers

3.4. Notification of NTSB in Acco rdance With 49 C.F.R. § 830.5 3

3.5. Notification Concerning Liability for Man-Made Structures 3

4. Passenger Identification 4

5. Family Access to the Accident Site 4

6. Human Remains and Personal Effects 4

6.1. Personal Effects 5

6.2. Monuments 5

7. Relationship With Designated Independent Organization 6

7.1. Compensation of Designated Organization 6

8. Provision of Simultaneous Electronic Transmission of National Transportation Safety Board Hearing 6

9. Filing Airline Plan with DOT and NTSB 6

10. Consultation on Carrier Re sponse Not Covered by Plan 61. Overview PrivaJet Family Assistance Plan (“Plan”) describes the methods by which PrivaJet, in cooperation with the National Transportation Safety Board, other governmental entities, the designated independent organization and th ird parties, will provide family assistance after an aviation accident involving a flight in foreign air transportation operated by PrivaJet has occurred within the United States. The purpose of the Plan is to ensure that PrivaJet’s efforts are made in the best interests of survivors and families and to respect the cultural and religious backgr ounds of survivors and families. PrivaJet provides family assistance without re gard to an individual’s status as a revenue customer, non-revenue customer, or crewmemb er. As used in this plan, the terms “customer” and “passenger” both include employ ees of PrivaJet aboard an aircraft and any other persons aboard a PrivaJet aircraft without regard to whet her the person paid for the transportation. The Plan fulfills the requi rements of the Foreign Air Carrier Family Support Act of 1997, as amended by the Wende ll H. Ford Aviation Investment and Reform Act for the 21st Century (AIR- 21) and Vision 100 — Century of Aviation Reauthorization Act (Vision 100) codified at 49 U.S.C. § 41313. Certain specialized services that are requi red following an accident may be accomplished on behalf of PrivaJet by vendors having expertise in those areas. 2. Pre-Response Planning 2.1. Committing Sufficient Resources PrivaJet will commit sufficient resources to carry out this Plan. PrivaJet will implement comprehensive emergency response and family assistance programs that utilize a broad spectrum of human and technological resources in the event of an accident. During such crises, specially trained employees thr oughout the organization will work around the clock on issues including family assistance, accident investigation, media relations, and liaison with government agencies and support organizations. PrivaJet will establish a cooperative working re lationship with the external organizations involved in a crisis and has designed its em ergency response struct ure specifically to allow separate management of the crisis while continuing the safe ope ration of the airline. 2.2. PrivaJet’s Emergency Committee The Emergency Committee (“EC”), headed by PrivaJet’s CEO and staffed by organized and trained PrivaJet employees will be act ivated to enhance communication between PrivaJet and the families affected by an accide nt and to respond to needs the families may have. 2.3. Training Since the customers of PrivaJet flights to and from the United States are primarily persons other than United States citizens, fa milies will be directed to call our toll freenumber. PrivaJet will provide adequate traini ng to its employees and agents to meet the needs of survivors and family members followi ng an accident. Periodic simulations of PrivaJet’s comprehensive emergency response plan are made in conjunction with regular airport drills. 2.4. Toll-Free Telephone number On request, an NTSB-designated, independent non-profit organization will establish a toll-free telephone number on beha lf of PrivaJet within one (1) hour of PrivaJet’s head office receiving information indicating that an aircraft operated by PrivaJet has been involved in an event and that th ere are serious injuries and/or fatalities. At the same time PrivaJet will publish the telephon e number if its own Passenge r Inquiry Center, to cover all needs of our customers. The toll-free num ber will be provided to the media, the police and fire department at the site of the acci dent as soon as it is established. Only information authorized for release will be provided. 3. Passenger Reconciliation and Notification

3.1. Reconciliation In the case of a PrivaJet flight accident w ithin the United States, PrivaJet will -- upon the request of the NTSB -- provide the director of family support services designated for the accident under 49 U.S.C. § 1136(a)(l) and/or th e organization designated for the accident under § 1136(a)(2) a list of names of passengers aboard th e aircraft. This list will be based on the airline’s best available informa tion at the time of request. All passenger manifests shall be considered and marked as “preliminary and unconfirmed.” However, the passenger manifest will be updated periodica lly. If foreign nationals are verified to be on board, PrivaJet will transmit a list of their names to the United States Department of State. 3.2. Notifying Passengers’ Families Specially trained personnel, designated by the EC, will notify the family of each passenger as soon as it appears th at the individual was on board. This notification will be provided in person to the extent practicable and as soon as po ssible after the identity of the passenger has been verified. We will not wait for all the names of passengers to be verified before releasing the names of known passengers. This will enable a quick flow of information at both the place of departur e and arrival, and will continue 24 hours per day. Identifying and contacting some passengers ’ next-of-kin may be delayed, depending on the amount and accuracy of information availabl e. PrivaJet will not release a passenger’s name publicly or to individual callers until afte r the next-of-kin has been notified. If the next-of-kin requests that the passenger’s name not be made public, PrivaJet will convey that information to the NTSB in an effort to do everything possible to honor the request.3.3. Equal Treatment Of Passengers. The treatment of the families of non-revenue pa ssengers will be the same as the treatment of families of revenue passengers. 3.4. Notification of NTSB In Accordance With 49 C.F.R. § 830.5 Upon learning of an aircraft accident, PrivaJ et will immediately notify the nearest NTSB field office and provide the followi ng information, if available: 1) Type, nationality, and registration marks of the aircraft; 2) Name of the owner and operator of the aircraft; 3) Name of the pilot-in-command; 4) Date and time of the accident; 5) Last point of departure and point of intended landing of the aircraft; 6) Position of the aircraft with reference to some easily defined geographical point; 7) Number of persons aboard, number ki lled, and number seriously injured; 8) Nature of the accident, the weather over the accident site, and the extent of damage to the aircraft so far as is known; and 9) A description of any explosives, radioactiv e materials, or othe r dangerous articles carried on the flight. 3.5. Notification Concerning Liability For Man-Made Structures

In the case of an accident that results in significant damage to a man-made structure or other property that is not government-owne d, PrivaJet will promptly provide written notice, to the extent practicable, directly to the owner of the structure or other property advising the owner: 1) to contact the insurer of the property as the authoritative source for information about coverage and compensation; 2) to not rely on unofficial information o ffered by PrivaJet’s re presentatives about compensation by PrivaJet for accident-site property damage; and 3) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent w ith restrictions on access to the accident site.

4. Passenger Identification The medical examiner or coroner is responsible for the positive identification of fatalities and will provide official notification of death to the family. In cases where local capacity is exceeded, this task may be supplemented by members of the disast er mortuary team.For injured passengers, the hospital is responsib le for periodic status updates and either the hospital or PrivaJet will con tinue to advise the families. 5. Family Access To The Accident Site PrivaJet will assist a passenger’s family in traveling to the location of the accident if they so desire. Once at the location, specific PrivaJ et Air personnel assist ed by a third party will be assigned and dedicated to the families to provide for their physical care, e.g., by coordinating accommodations, ground transportation, communication, the purchase of personal incidentals, and visiti ng survivors in the hospitals. PrivaJet will make provisions for a joint fa mily support operations center to include space, communications, and logistical support fo r federal investigators and the designated organization’s staff. PrivaJet will endeavor to secure a suitable facility to protect families from intrusions by the media and by unwelcome solicitors. The National Transportation Safety Board has accident-site jurisdic tion. NTSB may limit access to the site for reasons of terrain, biohazard and/or ha zardous materials, security measures, or other unforeseen conditions. With in these site security limitations, PrivaJet will respond to victim-family requests for visits to the accident scene. PrivaJet representatives will continue to as sist family members as they depart the accident location and will maintain contact wi th the family until it is no longer necessary.

6. Human Remains And Personal Effects The medical examiner or coroner is responsible for the disposition of identifiable and unidentifiable human remains. The NTSB may activate disaster mortuary teams to assist with this process. PrivaJet will comply with decisions made by the responsible aut horities and help to ensure that the families are advised as to the plans for disposition. We will honor the next-of-kin’s wishes regarding arrangements for remains identified as those of the passenger.
6.1. Personal Effects Authorities should return identifiable persona l effects to the passenger’s family rather than entrusting them to PrivaJet. Local authorities should determine disposition of unidentifiable personal effects. If personal effects come into the airline’s control, unle ss the effects are needed for investigation of the accident or for a criminal investigation, PrivaJet or its designee will consult with each family about the disposition of the items. PrivaJet or its designee will describe to the next-of- kin the condition ofeach such possession and follow the next-ofkin’s direction as to the return or other di sposition of such items regardless of their condition. PrivaJet will de signate an experienced s ubcontractor who will commitsufficient resources to provide services, incl uding, but not limited to, recovery, cleaning, and restoration of personal effects, liaison with relatives, eventual repatriation, and final disposition of remains. After returning all possessions that can be associated with specific passengers, PrivaJet Air will retain any unclaimed possessions with in its control for no less than 18 months.

6.2. Monuments If the families express a desire for a monument at the accident site, PrivaJet will consult each of them about its construction, includ ing any inscription on the monument. All comments and concerns from families (al ong with the statutory and/or regulatory requirements or considerations of the pl ace of construction) will be given careful consideration. Each family will be given a choice of including or not including the passenger’s name should the agr eed design contain victims’ na mes in an inscription. If it is impossible to obtain a unanimous agreement from the families, PrivaJet may implement a plan agreeable to the majority of the families. The closest family members will be given an opportunity to visit the monument when construction is complete. 7. Relationship With Design ated Independent Organization

PrivaJet will establish a liaison with the independent, non-profit organization that the NTSB designates under 49 U.S.C. § 1136(a)(2) in order to work together on an ongoing basis. The goals will be to ensure that mental health and counseling services, as well as any other appropriate services, are provided to families following an accident. 7.1. Compensation Of Designated Organization A procedure will be developed to pay reasonable compensation for services provided to the independent, non-profit organization th at the NTSB designates under 49 U.S.C. § 1136(a)(2). PrivaJet will request a plan of tasks and anticip ated expenses prior to the designated organization’s full deployment, a consultation about costs as they are incurred, and an itemized list of services rendered and expenses to accompany the organization’s invoice.

8. Provision Of Simultaneous Electronic Transmission of National Transportati on Safety Board Hearing

In the case of an accident in which the NT SB conducts a public hearing or comparable proceeding at a location greater than 80 miles fr om the accident site, PrivaJet will ensure that the proceeding is made available simu ltaneously by electronic means at a location open to the public at both the origin and destin ation of the flight, pr ovided that city is located in the United States.9. Filing Airline Plan With DOT And NTSB PrivaJet has filed this Plan as required by the Foreign Air Carrier Family Support Act of 1997, as amended by AIR-21 and Vision 100. In addition, PrivaJet has submitted to the National Transportation Safety Board contact telephone numbers at it s operational center that can be used by the NTSB 24 hou rs per day, seven days per week. 10. Consultation On Carrier Response Not Covered By Plan

In the event PrivaJet volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving a major loss of life, PrivaJet will consult with the NTSB and the U.S. Department of State, on the provision of the assistance.

(k) PrivaJet – PrivaJet Family Assistance Plan