CONSUMER FINANCIAL PROTECTION BUREAU

INFORMATION COLLECTION REQUEST – SUPPORTING STATEMENT

PART B

PROGRAM EVALUATION OF 

FINANCIAL EMPOWERMENT TRAINING PROGRAMS

(OMB CONTROL NUMBER: 3170-XXXX)

B. COLLECTIONS OF INFORMATION EMPLOYING STATISTICAL METHODS

1. Respondent Universe and Selection Methods

Information will be collected from two different sets of respondents: (1) a 55-person cohort of 

pilot trainers; and (2) case managers that are trained by members of the pilot trainer cohort. We 

anticipate that for each pilot trainer, data will be collected from all of the participants they train 

in their first local workshop. These pilot trainers will deliver training to an average of

approximately 16 case managers per trainer in those workshops, meaning that a total of 880 case 

managers will be asked to submit data. No sampling techniques will be used; data will be 

collected from all members of these two sets of respondents.

Trainers that are participating in this pilot and study will be selected by CFPB and its contractor, 

based on conversations that the contractor has with key staff from their organizations. Pilot 

trainers will be selected (1) on the basis of their interest in participation and willingness to 

complete the pilot activities; and (2) to ensure diversity within the pilot group in terms of 

geography and type of organization. 

Pilot trainers and their organizations will use their own set of criteria to select case managers to 

participate in the FET Toolkit trainings; case managers will not be selected by CFPB or its 

contractor.

There will be no attempt to generalize findings from this data collection to a larger population. 

2. Information Collection Procedures

Members of the 55-person cohort of pilot trainers will be asked to complete a survey after they 

conduct their first workshop on the toolkit materials. These surveys will be completed in paper 

form, and will be returned to their organization and to CFPB’s contractor for processing. 

Case managers that are trained by the pilot cohort will be asked to complete three different 

surveys—one immediately after their participation in the training, and then three and six months 

after the training. All instruments will be completed in paper form. The pilot trainers will be 

responsible for collecting these data from the case managers they have trained and sending the 

data to the CFPB’s contractor. 

3. Methods to Maximize Response Rates and Address Issues of Non-Response
The CFPB does not anticipate that response rate will be a serious issue for this data collection. 

Because pilot trainers are being selected in part based on their interest in this pilot study, and 

because the trainers will be surveyed shortly after they are trained, the CFPB’s contractor 

estimates based on experience with previous projects that at least 90 percent of these trainers will 

return their surveys. Trainers that do not return the surveys will be contacted directly by CFPB’s 

contractor for this effort and reminded to do so. 

Because of the relationship that will exist between the pilot trainer and the case managers, we 

anticipate that we will get a high response rate from case managers as well. However, because 

surveys will be collected from case managers as long as six months after they are trained, the 

CFPB’s contractor estimates that the response rate among case managers will be somewhat 

lower (i.e., 80 to 90 percent). In order to ensure that this response rate is reached, the contractor 

will track the number of surveys received from each pilot trainer, and follow up with the pilot 

trainer if there are any missing surveys. The pilot trainer will then follow up with case managers 

directly to ensure collection of the data.

4. Testing of Procedures or Methods

No testing of data collection procedures or methods will be conducted as part of this effort. The 

data collection procedures, methods, and instruments are based on those used by the CFPB’s 

contractor in similar efforts.

5. Contact Information for Statistical Aspects of the Design

Patricia Avery

Office of Financial Empowerment 

Consumer Financial Protection Bureau

(202) 435-9030

Patricia.avery@cfpb.gov

Benjamin Miller

ICF International

Benjamin.Miller@icfi.com