Federal Register / Vol. 85, No. 250 / Wednesday, December 30, 2020 / Notices 86643 

Whether the proposed collection is 

necessary for the FMCSA to perform its 

functions; (2) the accuracy of the 

estimated burden; (3) ways for the 

FMCSA to enhance the quality, 

usefulness, and clarity of the collected 

information; and (4) ways that the 

burden could be minimized without 

reducing the quality of the collected 

information. 

Issued under the authority delegated in 49 

CFR 1.87. 

Thomas P. Keane, 

Associate Administrator, Office of Research 

and Registration. 

[FR Doc. 2020–28815 Filed 12–29–20; 8:45 am] 

BILLING CODE 4910–EX–P 

DEPARTMENT OF TRANSPORTATION 

Federal Motor Carrier Safety 

Administration 

[Docket No. FMCSA–2020–0204] 

Agency Information Collection 

Activities; Renewal of a Currently 

Approved Information Collection 

Request: Generic Clearance of 

Customer Satisfaction Surveys 

AGENCY: Federal Motor Carrier Safety 

Administration (FMCSA), DOT. 

ACTION: Notice and request for 

comments. 

SUMMARY: Executive Order 12862 directs 

Federal agencies to provide service to 

the public that matches or exceeds the 

best service available in the private 

sector. These principles were reaffirmed 

in Executive Order 13571. In order to 

work continuously to ensure that our 

programs are effective and meet our 

customers’ needs, the Federal Motor 

Carrier Safety Administration (FMCSA) 

seeks to obtain OMB approval of a 

currently approved generic clearance to 

continue collecting feedback on our 

service delivery. By feedback we mean 

information that provides useful 

insights on perceptions and opinions, 

but are not statistical surveys that yield 

quantitative results that can be 

generalized to the population of study. 

DATES: We must receive your comments 

on or before March 1, 2021. 

ADDRESSES: You may submit comments 

identified by Federal Docket 

Management System (FDMS) Docket 

Number FMCSA–2020–0204 using any 

of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the online 

instructions for submitting comments. 

• Fax: 1–202–493–2251. 

• Mail: Docket Services; U.S. 

Department of Transportation, 1200 

New Jersey Avenue SE, West Building, 

Ground Floor, Room W12–140, 

Washington, DC 20590–0001. 

• Hand Delivery or Courier: West 

Building, Ground Floor, Room W12– 

140, 1200 New Jersey Avenue SE, 

Washington, DC, between 9 a.m. and 5 

p.m. E.T., Monday through Friday, 

except Federal holidays. 

Instructions: All submissions must 

include the Agency name and docket 

number. For detailed instructions on 

submitting comments and additional 

information on the exemption process, 

see the Public Participation heading 

below. Note that all comments received 

will be posted without change to http:// 

www.regulations.gov, including any 

personal information provided. Please 

see the Privacy Act heading below. 

Docket: For access to the docket to 

read background documents or 

comments received, go to http://

www.regulations.gov, and follow the 

online instructions for accessing the 

dockets, or go to the street address listed 

above. 

Privacy Act: Anyone is able to search 

the electronic form of all comments 

received into any of our dockets by the 

name of the individual submitting the 

comment (or signing the comment, if 

submitted on behalf of an association, 

business, labor union, etc.). You may 

review DOT’s complete Privacy Act 

Statement for the Federal Docket 

Management System published in the 

Federal Register on January 17, 2008 

(73 FR 3316), or you may visit http://

edocket.access.gpo.gov/2008/pdfE8- 

794.pdf. 

Public Participation: The Federal 

eRulemaking Portal is available 24 

hours each day, 365 days each year. You 

can obtain electronic submission and 

retrieval help and guidelines under the 

‘‘help’’ section of the Federal 

eRulemaking Portal website. If you want 

us to notify you that we received your 

comments, please include a selfaddressed, stamped envelope or 

postcard, or print the acknowledgement 

page that appears after submitting 

comments online. Comments received 

after the comment closing date will be 

included in the docket and will be 

considered to the extent practicable. 

FOR FURTHER INFORMATION CONTACT: Ms. 

Roxane Oliver, FMCSA, Office of 

Analysis/MC–RAA. Telephone (202) 

385–2324; or email Roxane.Oliver@

dot.gov. Department of Transportation, 

Federal Motor Carrier Safety 

Administration, 1200 New Jersey 

Avenue SE, Washington, DC 20590. 

SUPPLEMENTARY INFORMATION: 

Background: In accordance with the 

Paperwork Reduction Act of 1995, 

FMCSA invites public comments about 

our intention to request the Office of 

Management and Budget (OMB) 

approval to renew a previously 

approved information collection. 

Executive Order 12862 Setting Customer 

Service Standards, and most recently 

updated in Executive Order 13571, 

requires the Federal Government to 

provide the ‘‘highest quality service 

possible to the American people.’’ 

Under the order, the ‘‘standard of 

quality for services provided to the 

public shall be: Customer service equal 

to the best in business.’’ In order to 

work continuously to ensure that our 

programs are effective and meet our 

customers’ needs, FMCSA seeks to 

obtain OMB approval of a generic 

clearance to collect qualitative feedback 

from our customers on our service 

delivery. The surveys covered in this 

generic clearance will provide a means 

for FMCSA to collect this data directly 

from our customers. By qualitative 

feedback we mean information that 

provides useful insights on perceptions 

and opinions, but are not statistical 

surveys that yield quantitative results 

that can be generalized to the 

population of study. This feedback will 

provide insights into customer or 

stakeholder perceptions, experiences 

and expectations, provide an early 

warning of issues with service, or focus 

attention on areas of communication, 

training or changes in operations that 

might improve delivery of products or 

services. These collections will allow 

for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. It will also allow feedback 

to contribute directly to the 

improvement of program management. 

The solicitation of feedback will target 

areas such as: timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from customers and 

stakeholders on the Agency’s services 

will be unavailable. 

The Agency will submit a collection 

for approval under this generic 

clearance only if it meets the following 

conditions: that such collections are: 

• voluntary; 

• low-burden for respondents (based 

on considerations of total burden hours, 

total number of respondents, or burdenhours per respondent) and are low-cost 

for both the respondents and the Federal 

Government; 

86644 Federal Register / Vol. 85, No. 250 / Wednesday, December 30, 2020 / Notices 

• noncontroversial and do not raise 

issues of concern to other Federal 

agencies; 

• targeted to the solicitation of 

opinions from respondents who have 

experience with the program or may 

have experience with the program in the 

near future; 

• only collecting personally 

identifiable information (PII) to the 

extent necessary and not retaining it; 

• only collecting information 

intended to be used only internally for 

general service improvement and 

program management, and any release 

outside the agency must indicate the 

qualitative nature of the information; 

• not to be used for the purpose of 

substantially informing influential 

policy decisions; and 

• intended to yield only qualitative 

information; the collections will not be 

designed or expected to yield 

statistically reliable results or used as 

though the results are generalized to the 

population of study. 

This type of generic clearance for 

qualitative information will not be used 

for quantitative information collections 

that are designed to yield reliably 

actionable results, such as monitoring 

trends over time or documenting 

program performance. Such data uses 

require more rigorous designs that 

address: The target population to which 

generalizations will be made; the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size; and the expected response 

rate, methods for assessing potential 

nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other 

mechanisms that are designed to yield 

quantitative results. As a general matter, 

information collections will not result 

in any new system of records containing 

privacy information and will not ask 

questions of a sensitive nature, such as 

sexual behavior and attitudes, religious 

beliefs, and other matters that are 

commonly considered private. 

Title: Generic Clearance of Customer 

Satisfaction Surveys. 

OMB Control Number: 2126–0061. 

Type of Request: Renewal of currently 

approved collection. 

Respondents: State and local agencies, 

general public and stakeholders; 

original equipment manufacturers 

(OEM) and suppliers to the commercial 

motor vehicle (CMV) industry; fleets, 

owner-operators, state CMV safety 

agencies, research organizations and 

contractors; news organizations and 

safety advocacy groups. 

Estimated Number of Respondents: 

5,900 [5,000 customer satisfaction 

survey respondents + 100 listening 

sessions/stakeholder feedback forums 

respondents + 300 focus group 

respondents + 500 strategic planning 

customer satisfaction survey 

respondents]. 

Estimated Time per Response: Range 

from 10 to 120 minutes. 

Expiration Date: August 31, 2021. 

Frequency of Response: Generally, on 

an annual basis. 

Estimated Total Annual Burden: 

1,758 hours [833 hours for customer 

satisfaction surveys + 200 hours for 

listening sessions/stakeholder feedback 

forums + 600 hours for focus groups + 

125 hours for strategic planning 

customer satisfaction surveys]. 

Public Comments Invited: You are 

asked to comment on any aspect of this 

information collection, including: (1) 

Whether the proposed collection is 

necessary for the performance of 

FMCSA’s functions; (2) the accuracy of 

the estimated burden; (3) ways for 

FMCSA to enhance the quality, 

usefulness, and clarity of the collected 

information; and (4) ways that the 

burden could be minimized without 

reducing the quality of the collected 

information. The agency will summarize 

or include your comments in the request 

for OMB’s clearance of this information 

collection. 

Issued under the authority of 49 CFR 

1.87. 

Thomas P. Keane, 

Associate Administrator, Office of Research 

and Registration. 

[FR Doc. 2020–28849 Filed 12–29–20; 8:45 am] 

BILLING CODE 4910–EX–P 

DEPARTMENT OF TRANSPORTATION 

Federal Railroad Administration 

[Docket No. FRA–2020–0027–N–38] 

Proposed Agency Information 

Collection Activities; Comment 

Request 

AGENCY: Federal Railroad 

Administration (FRA), U.S. Department 

of Transportation (DOT). 

ACTION: Notice of information collection; 

request for comment. 

SUMMARY: Under the Paperwork 

Reduction Act of 1995 (PRA) and its 

implementing regulations, FRA seeks 

approval of the Information Collection 

Request (ICR) abstracted below. Before 

submitting this ICR to the Office of 

Management and Budget (OMB) for 

approval, FRA is soliciting public 

comment on specific aspects of the 

activities identified in the ICR. 

DATES: Interested persons are invited to 

submit comments on or before March 1, 

2021. 

ADDRESSES: Submit comments and 

recommendations for the proposed ICR 

to Ms. Hodan Wells, Information 

Collection Clearance Officer at email: 

hodan.wells@dot.gov or telephone: (202) 

493–0440. Please refer to the assigned 

OMB control number in any 

correspondence submitted. FRA will 

summarize comments received in 

response to this notice in a subsequent 

notice and include them in its 

information collection submission to 

OMB for approval. 

SUPPLEMENTARY INFORMATION: The PRA, 

44 U.S.C. 3501–3520, and its 

implementing regulations, 5 CFR part 

1320, require Federal agencies to 

provide 60-days’ notice to the public to 

allow comment on information 

collection activities before seeking OMB 

approval of the activities. See 44 U.S.C. 

3506, 3507; 5 CFR 1320.8 through 

1320.12. Specifically, FRA invites 

interested parties to comment on the 

following ICR regarding: (1) Whether the 

information collection activities are 

necessary for FRA to properly execute 

its functions, including whether the 

activities will have practical utility; (2) 

the accuracy of FRA’s estimates of the 

burden of the information collection 

activities, including the validity of the 

methodology and assumptions used to 

determine the estimates; (3) ways for 

FRA to enhance the quality, utility, and 

clarity of the information being 

collected; and (4) ways for FRA to 

minimize the burden of information 

collection activities on the public, 

including the use of automated 

collection techniques or other forms of 

information technology. See 44 U.S.C. 

3506(c)(2)(A); 5 CFR 1320.8(d)(1). 

FRA believes that soliciting public 

comment may reduce the administrative 

and paperwork burdens associated with 

the collection of information that 

Federal regulations mandate. In 

summary, FRA reasons that comments 

received will advance three objectives: 

(1) Reduce reporting burdens; (2) 

organize information collection 

requirements in a ‘‘user-friendly’’ format 

to improve the use of such information; 

and (3) accurately assess the resources 

expended to retrieve and produce 

information requested. See 44 U.S.C. 

3501.