Federal Register / Vol. 85, No. 242 / Wednesday, December 16, 2020 / Notices 81551 

19 17 CFR 240.17Ad–22(e)(16). 

20 15 U.S.C. 78q–1(b)(3)(F). 

21 17 CFR 240.17Ad–22(e)(16). 

22 15 U.S.C. 78s(b)(2). 

23 In approving the proposed rule change, the 

Commission considered the proposal’s impact on 

efficiency, competition, and capital formation. 15 

U.S.C. 78c(f). 

24 17 CFR 200.30–3(a)(12). 

proposed rule change is consistent with 

Rule 17Ad–22(e)(16).19

IV. Conclusion 

On the basis of the foregoing, the 

Commission finds that the proposed 

rule change is consistent with the 

requirements of the Act, and in 

particular, with the requirements of 

Section 17A(b)(3)(F) of the Act 20 and 

Rule 17Ad–22(e)(16).21

It is therefore ordered pursuant to 

Section 19(b)(2) of the Act 22 that the 

proposed rule change (SR–ICEEU–2020– 

013), be, and hereby is, approved.23

For the Commission, by the Division of 

Trading and Markets, pursuant to delegated 

authority.24

J. Matthew DeLesDernier, 

Assistant Secretary. 

[FR Doc. 2020–27597 Filed 12–15–20; 8:45 am] 

BILLING CODE 8011–01–P 

DEPARTMENT OF STATE 

[Public Notice 11278] 

30-Day Notice of Proposed Information 

Collection: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery 

ACTION: Notice of request for public 

comment and submission to OMB of 

proposed collection of information. 

SUMMARY: The Department of State has 

submitted the information collection 

described below to the Office of 

Management and Budget (OMB) for 

approval. In accordance with the 

Paperwork Reduction Act of 1995 we 

are requesting comments on this 

collection from all interested 

individuals and organizations. The 

purpose of this Notice is to allow 30 

days for public comment. 

DATES: Submit comments up to January 

15, 2021. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

FOR FURTHER INFORMATION CONTACT: 

Direct requests for additional 

information regarding the collection 

listed in this notice, including requests 

for copies of the proposed collection 

instrument and supporting documents 

to Pamela Watkins, Department of State, 

Office of Directives Management, who 

may be reached at watkinspk@state.gov 

or 202–485–2159. 

SUPPLEMENTARY INFORMATION: 

• Title of Information Collection: 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery. 

• OMB Control Number: 1405–0193. 

• Type of Request: Extension of a 

Currently Approved Collection. 

• Originating Office: Office of 

Directives Management, A/GIS/DIR. 

• Form Number: Various public 

surveys. 

• Respondents: Individuals 

responding to Department of State 

customer service evaluation requests. 

• Estimated Number of Respondents: 

2,000,000. 

• Estimated Number of Responses: 

2,000,000. 

• Average Time per Response: 3.5 

minutes. 

• Total Estimated Burden Time: 

116,667 annual hours. 

• Frequency: Once per request. 

• Obligation to Respond: Voluntary. 

We are soliciting public comments to 

permit the Department to: 

• Evaluate whether the proposed 

information collection is necessary for 

the proper functions of the Department. 

• Evaluate the accuracy of our 

estimate of the time and cost burden for 

this proposed collection, including the 

validity of the methodology and 

assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the reporting burden on 

those who are to respond, including the 

use of automated collection techniques 

or other forms of information 

technology. 

Please note that comments submitted 

in response to this Notice are public 

record. Before including any detailed 

personal information, you should be 

aware that your comments as submitted, 

including your personal information, 

will be available for public review. 

Abstract of Proposed Collection 

The information collection activity 

will garner qualitative customer 

feedback in an efficient, timely manner, 

in accordance with the Administration’s 

commitment to improving service 

delivery. This qualitative feedback will 

provide insights into customer 

perceptions, experiences and 

expectations, provide an early warning 

of issues with service, or focus attention 

on areas where communication, training 

or changes in operations might improve 

delivery of products or services. These 

collections will allow for ongoing, 

collaborative and actionable 

communications between the Agency 

and its customers. It will also allow 

feedback to contribute directly to the 

improvement of program management. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be used for quantitative 

information collections that are 

designed to yield reliably actionable 

results, such as monitoring trends over 

time or documenting program 

performance. Such data uses require 

more rigorous designs that address: the 

target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

The 60-day Notice was published on 

July 15, 2020 (85 FR 42966). The annual 

burden was increased to 116,667 from 

58,333 in this 30-day Notice to capture 

the impact of COVID–19 on Department 

services. 

Methodology 

Respondents will fill out a brief 

customer survey after completing their 

interaction with a Department Program 

Office or Embassy. Surveys are designed 

to gather feedback on the customer’s 

experiences. 

Zachary Parker, 

Director. 

[FR Doc. 2020–27636 Filed 12–15–20; 8:45 am] 

BILLING CODE 4710–24–P 


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