[Federal Register Volume 85, Number 243 (Thursday, December 17, 2020)]
[Notices]
[Pages 81873-81874]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-27722]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2020-0005]


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Architectural and Transportation Barriers Compliance Board (Access 
Board) invites comment on the proposed extension of its existing 
generic clearance for the collection of qualitative feedback on agency 
service delivery, which was developed as part of a Federal Government-
wide effort to streamline the process for seeking feedback from the 
public expires in January 2021. (OMB Control No. 3014-0011). This 
information collection on service delivery. With this notice, the 
Access Board solicits comments on extension of its existing generic 
clearance without change. Following review of comments received in 
response to this 60-day notice, the Access Board intends to submit a 
request to the Office of Management and Budget (OMB) to renew its 
generic clearance for collection of qualitative feedback for another 
three-year term.

DATES: Submit comments by February 16, 2021.

ADDRESSES: You may submit comments, by any of the following methods:
    <bullet> Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the directions for sending comments.
    <bullet> Email: <a href="/cdn-cgi/l/email-protection#cdbebda4a8aaa8a18dacaeaea8bebee0f1aceda5bfa8abf0" http: board.gov">board.gov</a>">spiegel@access-board.gov</a>. Include ATBCB-2020-0005 
in the subject line of the message.
    Instructions: All submissions received must include the agency name 
and docket number for this Notice (ATBCB-2020-0005). All comments 
received, including any personal information provided, will be posted 
without change to http://www.regulations.gov. For this reason, please 
do not include information of a confidential nature in your comments, 
such as sensitive personal or proprietary information. For additional 
submission methods, please contact the person identified below for 
availability information.

FOR FURTHER INFORMATION CONTACT: Frances Spiegel, Attorney Advisor, 
Office of General Counsel, U.S. Access Board, 1331 F Street NW, Suite 
1000, Washington, DC 20004-1111. Phone: 202-272-0041 (voice). Email: 
<a href="/cdn-cgi/l/email-protection#7b080b121e1c1e173b1a18181e080856471a5b13091e1d46" http: board.gov">board.gov</a>">spiegel@access-board.gov</a>.

SUPPLEMENTARY INFORMATION:

A. Background

    Under the PRA and its implementing regulations (5 CFR part 1320), 
Federal agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor (e.g., contractually-required 
information collection by a third-party). ``Collection of 
information,'' within the meaning of the PRA, includes agency requests 
that pose identical questions to, or impose reporting or recording 
keeping obligations on, ten or more persons, regardless of whether 
response to such request is mandatory or voluntary. See 5 CFR 
1320.3(c); see also 44 U.S.C. 3502(3). Before seeking clearance from 
OMB, agencies are generally required, among other things, to publish a 
60-day notice in the Federal Register concerning any proposed 
information collection--including extension of a previously-approved 
collection--and provide an opportunity for comment. See 44 U.S.C. 
3506(c)(2)(A); 5 CFR 1320.8(d)(1).

B. Proposed Renewal of Information Collection Request

    The Access Board is providing notice of its intent to seek renewal 
of its existing generic clearance for the collection of qualitative 
feedback with regard to agency services delivered by its Office of 
Technical and Information Services (OTIS) and Architectural Barriers 
Act (ABA) compliance and enforcement program. To date, we have found 
the feedback garnered through qualitative customer satisfaction surveys 
(and similar information collections) to be beneficial, by providing 
useful insights in experiences, perceptions, opinions, and expectations 
regarding Access Board services or focusing attention on areas in need 
of improvement. We thus intend to seek approval to continue our current 
efforts to solicit qualitative customer feedback by seeking input from 
customers across our agency programs and services. Online surveys will 
be used unless the customer contacts the agency by phone for technical 
assistance or an individual otherwise expresses a preference for 
another survey format (i.e., fillable form in portable document format 
or paper survey). In addition, paper surveys may be used to garner 
feedback from participants at in-person trainings or similar events.
    OMB Control Number: 3014-0011.

[[Page 81874]]

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension without change.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing, collaborative, and actionable 
communications between the Access Board and its customers and 
stakeholders.
    Respondents/Affected Public: Individuals and Households; Businesses 
and Organizations; State, Local or Tribal Government.
    Burden Estimates: In the table below (Table 1), the Access Board 
provides estimates for the annual reporting burden for the information 
collections proposed under this renewed generic information collection 
request. (The Access Board does not anticipate incurring any capital or 
other direct costs associated with this information collection. Nor 
will there be any costs to respondents, other than their time.)

                                     Table 1--Estimated Annual Burden Hours
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                                                                   Frequency of       Average
               Type of collection                    Number of     response (per   response time   Total burden
                                                    respondents        year)          (mins.)         (hours)
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Customer feedback surveys--Office of Technical             3,830               1               4             255
 and Information Services.......................
Customer feedback survey: ABA Compliance and                  40               1               4               3
 enforcement program............................
                                                 ---------------------------------------------------------------
    Totals......................................           3,870             n/a             n/a             258
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(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of its existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information. Comments will be summarized and included in our 
request for OMB's approval of renewal of our existing generic 
clearance.

Gretchen Jacobs,
Interim Executive Director.
[FR Doc. 2020-27722 Filed 12-16-20; 8:45 am]
BILLING CODE 8150-01-P


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