# SECURITIES AND
EXCHANGE COMMISSIONWashington, D.C. 20549

# FORM 6-K

# REPORT OF FOREIGN
PRIVATE ISSUERPURSUANT TO RULES 13a-16
OR 15d-16 OFTHE SECURITIES
EXCHANGE ACT OF 1934

For the Month of
November 2002GENESYS S.A.(Exact name of
registrant as specified in its charter)

LAcropole,
954-980 avenue Jean Mermoz, 34000 Montpellier, FRANCE(Address of principal
executive offices)

| | (Indicate
by check mark whether the registrant files or will file annual reports under cover Form
20-F or Form 40-F.)
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Form 20-F X   Form
40-F

| | (Indicate
by check mark whether the registrant by furnishing the information contained in this Form
is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b)
under the Securities Exchange Act of 1934.
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Yes    No X

| | (If
Yes is marked, indicate below the file number assigned to the registrant in
connection with Rule 12g3-2(b): 82-_______________.
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# Genesys Conferencing
AnnouncesPlanned Closing of
Call Center in Hawaii

Closing Expected to
Generate Annual Savings of 3 million

Denver, Colorado and Montpellier,
France  November 4, 2002  Genesys Conferencing (Euronext: 3955) (Nasdaq:
GNSY), the worlds leading conferencing specialist, announced today the planned
closing of its call center in Hawaii. The call center will be closed by the end of the
year and its call volumes will be transitioned to other call centers.

As previously reported the Company
successfully completed a consolidation plan by closing three of its six call centers in
North America in an effort to provide higher levels of customer service and improve
operating efficiencies as customers converted from operator-assisted to automated calling
services. After further review by management of customer conversion trends and
managements continuing effort to improve operating efficiencies, it was determined
that additional cost savings could be obtained without affecting the quality of customer
service by closing another call center.

François Legros, Chairman and Chief
Executive Officer, stated, This call center closing is the result of the
significantly greater than anticipated conversion of our customers to our automated
services and a further step in our continuing efforts to drive efficiencies at the
company. As an example of our improving productivity metrics, Genesys will provide its
customers in fiscal 2002 with about 1.2 billion conferencing minutes with about 1,200
employees versus 600 million minutes with about 1,700 employees in May 2001, immediately
after the acquisitions of Vialog and Astound.

The closing of the Hawaii call center
is expected to generate approximately 3.0 million in annual cost savings. Management
estimates the related costs to close the call center will be approximately 1.9
million which will be recognized in the fourth quarter. This charge will include employee
severance, facility lease commitments, write-off of certain assets, and other related
costs associated with exiting the facility. The net cash impact of the consolidation is
expected to be immaterial in the short-term as a result of the savings generated. The
closing costs to be recognized in the fourth quarter will be partially offset by a
reversal of approximately 1.6 million of the amount previously accrued in the first
quarter of 2002 as part of the Companys call center consolidation reserve,
reflecting lower than anticipated expenses associated with the previous consolidations.

Legros concluded, We believe
Genesys lower cost levels combined with our size and worldwide presence will further
position the company as a formidable leader in the conferencing market. We are committed
to continue to cut additional costs where such efforts do not sacrifice quality of service
as we seek further productivity improvements.

Forward-Looking Statements This
release contains statements that constitute forward-looking
statements within the meaning of the U.S. Private Securities Litigation Reform Act of
1995. Forward-looking statements are statements other than historical information or
statements of current condition. These statements appear in a number of places in this
release and include statements concerning the partiesintent, belief or current
expectations regarding future events and trends affecting the parties financial
condition or results of operations. Forward-looking statements are not guarantees of
future performance and involve risks and uncertainties, and actual results may differ
materially from those in the forward-looking statements as a result of various factors.
Some of these factors are described in the form 20-F which was filed by Genesys with the
Securities and Exchange Commission on June 12, 2002. Although management of the parties
believe that their expectations reflected in the forward looking statements are
reasonable based on information currently available to them, they cannot assure you that
the expectations will prove to have been correct. Accordingly, you should not place undue
reliance on these forward-looking statements. In any event, these statements speak only
as of the date of this release. Except to the extent required by law, the parties
undertake no obligation to revise or update any of them to reflect events or
circumstances after the date of this release, or to reflect new information or the
occurrence of unanticipated events.

About Genesys
Conferencing Founded in 1986, Genesys Conferencing
is a global communications specialist, providing practical and innovative real-time
collaborative and managed event services to over 17,000 clients worldwide. Working in a
rapidly growing market and enjoying unique worldwide coverage as a result of its
geographic expansion policy, Genesys Conferencing has established its advanced technology
in 18 countries throughout Europe, Asia Pacific and the United States. Genesys
Conferencings ordinary shares are listed on the Nouveau Marché in Paris
(Euronext: 3955) and its ADSs are listed on the Nasdaq National Stock Market (Nasdaq:
GNSY).

Euronext: 3955 - Nasdaq: GNSY - Reuters: GNSY LP - Bloomberg: GENE LP www.genesys.com

Contacts:Michael E. Savage 
Executive Vice President
& Chief Financial OfficerDirect Line: +33 4 99 13 27 34
mike.savage@genesys.com

SIGNATURES

Pursuant
to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused
this report to be signed on its behalf by the undersigned, thereunto duly authorized.

Dated: November 5, 2002

| | GENESYS SA
By: /s/ François Legros
     Name: François Legros
     Title: Chairman and Chief Executive Officer
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