Seattle-Tacoma International Airport 

SMS Training and Orientation 

Prepared For: Federal Aviation Administration 

Office of Airports 

Airport Safety and Operations Division 

Prepared By: Landry Consultants LLC, on behalf of Seattle-Tacoma International Airport and 

 Operations Senior Manager, Mark Coates 

 

Date: 11/25/2009 

 
SMS Training and Orientation 

Revision History 

Date Version Description 

10/7/09 v.0.1 Initial draft for review by SEA Airport Training Office 

Manager, Jamie Major 

10/9/09 v.0.2 Draft updated after review by SEA Airport Training Office 

Manager, Jamie Major. 

Version 0.2 scheduled delivered to Keri Spencer, FAA on 

10/9/09. 

10/29/09 v.1.0 Version 1 for Sea-Tac review and approval 

11/25/09 v.1.0 Final 

Prepared in Support of Statement of Work Section C – Safety Assurance, Task 2: 

Develop a personnel training and record keeping program that meets the 

requirements developed under the airport’s SMS Program. 

Part 139 prescribes requirements for personnel training and record keeping. However, 

an airport’s SMS training and record keeping requirements will far surpass those items 

currently required under Part 139. Under this task, the airport will develop record 

keeping processes with abilities to alert or query data for recurrent or refresher training 

or record keeping elements under the airport’s SMS; and develop a tracking system that 

can integrate into any of the airport’s related tracking or training programs currently in 

use. 

Safety Assurance i 
SMS Training and Orientation 

Safety Assurance ii 

Table of Contents

1 Introduction ............................................................................................................................. 1

1.1 SeaTac Learning Management System ......................................................................... 1

2 SeaTac Employee SMS Training .......................................................................................... 3

2.1 Safety Management System Training Courses .............................................................. 3

2.1.1 SMS Introduction ..................................................................................................... 3

2.1.2 SMS Safety Risk Management ............................................................................... 5

2.1.3 SMS Investigation Techniques ................................................................................ 6

2.1.4 SMS Safety Assurance ........................................................................................... 7

2.2 Employee SMS Training Tracking and Reporting .......................................................... 8

2.2.1 Learning Management System Administration ........................................................ 8

2.2.2 Curricula .................................................................................................................. 8

2.2.3 Recording .............................................................................................................. 10

2.2.4 Reporting ............................................................................................................... 10

3 SeaTac Airport Tenant SMS Orientation............................................................................. 13

3.1 Safety Management System Orientation Course ......................................................... 13

3.1.1 SMS Orientation .................................................................................................... 14

3.2 Tenant SMS Orientation Tracking and Reporting ......................................................... 15

Appendix A: Summary of SMS Training/Orientation Courses ................................................... 16

Appendix B: Summary of SMS Training and Orientation Reports ............................................. 18

Appendix C: Initial LMS Configuration Parameters .................................................................... 19

List of Figures

Figure 1 - Sample Curriculum Status Report .............................................................................. 11 

Figure 2 - Sample Curriculum Item Status Report ...................................................................... 11 

Figure 3 - Sample Supervisor Interface to View Course Completion Status .............................. 12

List of Tables

Table 1 - SMS Introduction Course ............................................................................................... 4 

Table 2 - SMS Safety Risk Management Course ......................................................................... 5 

Table 3 - SMS Investigation Techniques Course .......................................................................... 6 

Table 4 - SMS Safety Assurance Course ..................................................................................... 7 

Table 5 - Recommended SMS Training Curricula ........................................................................ 9 

Table 6 - SMS Personnel Training Tracking Reports ................................................................. 10 

Table 7 - SMS Orientation Course .............................................................................................. 14 

Table 8 - SMS Airport Tenant Orientation Tracking Reports ...................................................... 15 

Table 9 - SMS Introduction Course Configuration Parameters ................................................... 20 

Table 10 - SMS Safety Risk Management Initial Training Course Configuration Parameters .... 22 

Table 11 - SMS Safety Risk Management Refresher Training Configuration Parameters ......... 23 

Table 12 - SMS Investigations Techniques Course Configuration Parameters .......................... 25 

Table 13 - SMS Safety Assurance Initial Training Course Configuration Parameters ................ 26 

Table 14 - SMS Safety Assurance Refresher Training Course Configuration Parameters......... 28 
SMS Training and Orientation 

1 Introduction 

As part of the FAA-sponsored Safety Management System (SMS) follow-on pilot study 

conducted at Seattle-Tacoma International Airport (SEA or SeaTac) and as required under 

Safety Assurance, Task 2, the team presents the following requirements and recommendations 

for personnel training and record keeping designed to meet the airport’s SMS program needs. 

The reader will note that the scope of this document is broader than the training record keeping 

program required in the pilot study statement of work. The team determined that, in order to 

fully address a personnel training and record keeping program, detailed consideration into the 

types, completion requirements, and audiences for all relevant and recommended SMS 

program training and orientation was necessary. 

This document, therefore, represents a comprehensive approach to SMS training and 

orientation at SeaTac and includes an overview of relevant features and functionality of 

SeaTac’s Learning Management System (LMS), differences between employee and tenantfocused SMS learning offerings, and details for recommended SMS training/orientation, 

tracking, and reporting for both SeaTac employees and tenants. 

The following assumptions have been made in the development of this document and in the 

training, orientation, and reporting recommendations: 

1. Dedicated Safety Manager and Safety Specialist(s) resources will be allocated to 

develop and support SeaTac’s SMS. 

2. The Safety Manager and the Airport Training Office will develop (or be involved 

in/manage the development of training) and the Safety Manager will thereby be exempt 

from the training requirements. 

3. The Safety Manager will have an SMS background and prior education in SMS. If not, 

specific in-depth SMS foundations training will be required. 

4. The initial scope of SeaTac’s SMS will include the Movement Area, Non-Movement Area 

(Ramp) and Bagwell. The initial implementation and training as represented in this 

document do not include deployment of SMS to Terminal or Landside, but do reflect the 

possibility of extension into these areas in the future. 

1.1 SeaTac Learning Management System  

The Port of Seattle implemented a new, enterprise-wide Learning Management System in 

September, 2008. The Port of Seattle has purchased licenses for each of its approximately 

1500 employees and every employee at SeaTac has the ability to access LMS using specific 

credentials and is a licensed user of the system. Airport Operations is currently utilizing LMS to 

administer and track employee training required by CFR Part 139, National Incident 

Management System (NIMS), and for ID/Access and badges. Using LMS, the Airport 

Operations Training Office can: 

1. Assign required courses to individuals and groups (both manually and via an automated 

process). 

2. Allow users to self-enroll in training courses (required and optional). 

3. Track required-by dates, completion dates, and overdue training. 

Safety Assurance 1 
SMS Training and Orientation 

4. Deliver online training and automatically record course completion. 

5. Notify personnel and supervisors of required training and completion deadlines. 

6. Retain and display full learning history (or transcripts) for any employee on demand. 

In the greater SEA community, there are roughly 18,000 workers employed by airlines, fixed 

base operators (FBO), ground service providers (GSP), concessionaires, etc. Due to the large 

number of airport workers and the high attrition rate among such workers, it is not feasible 

(either now or in the future) for the Port of Seattle to purchase named user licenses, database 

storage, or additional server/bandwidth capacity for airport worker (tenant) training to be tracked 

directly within the Learning Management System. Tracking and reporting on SMS training and 

orientation at SEA, therefore, will be divided into 2 discrete categories: 

1. Employee Training 

2. Tenant Orientation 

Employee training will leverage the full functionality and capabilities of the Learning 

Management System, including the development, integration, and delivery of online courses. 

These courses will be available directly within LMS and will be delivered through the LMS webbased user interface. 

Because of the licensing constraints described above, tenant orientation will be managed and 

reported upon outside of the LMS and will be provided through computer-based training (CBT), 

installed and delivered on dedicated workstations housed in the Airport Training Office. Tenant 

reporting will leverage and extend an existing solution that was deployed in March, 2009 that 

joins data from the SeaTac training database, delivered by American Association of Airport 

Executives (AAAE) with the ID/Access security application to produce reports enabling the 

Airport Operations Training Office to track and schedule required retraining courses for active 

badge holders at SeaTac. 

It is important to note SeaTac’s differentiation between SMS employee training and tenant 

orientation. SeaTac Airport Operations is heavily invested both in SMS and in the professional 

and personal growth of its employees and is committed to providing in-depth training that will 

enhance the Safety Management System implementation as well as increase the safety of its 

employees and operations. While SeaTac is committed to providing detailed information and 

education on the airport SMS program to its tenants, the focus will be to orient airport workers 

on their interaction with the airport SMS and on SeaTac’s expectations for their participation and 

contributions towards SEA’s safety culture.  SeaTac fully expects that its tenants will provide 

detailed and specific job safety and internal safety program/SMS training to their respective 

employees. 

 

Safety Assurance 2 
SMS Training and Orientation 

2 SeaTac Employee SMS Training 

2.1 Safety Management System Training Courses

The following employee training courses will be created within LMS in support of the SMS 

program. Appendix C details required configuration parameters to add and maintain the courses 

within LMS. For implementation, it will be necessary to weigh the impact of training to 

production for each audience and to plan and schedule training sessions accordingly. 

Please note that it is assumed that the Safety Manager will be developing and delivering the 

training courses (in conjunction with the Airport Operations Training Office), is presumed 

exempt from any initial and recurrent training requirements and is therefore not included in the 

audiences listed below. 

2.1.1 SMS Introduction 

Purpose: To introduce SeaTac airport employees to the four elements of SMS. To provide 

airport employees with information regarding SeaTac’s safety policy, the scope and 

implementation of SMS. To educate airport employees of their role(s) and 

responsibilities within the airport’s SMS framework and SeaTac’s safety culture. 

Key Topics: 1. Introduction to SMS 

a. Purpose 

b. Elements 

c. Scope/application at SeaTac (i.e. airside, ramp, bagwell) 

2. SeaTac’s Safety Policy 

3. New Roles and Responsibilities within SMS 

a. Safety Manager 

b. Safety Specialist 

c. Safety committee(s) 

d. Executive and leadership 

4. Tenant Role in Safety Management at SeaTac 

5. Employee Role in Safety Management at SeaTac 

a. Human factors and situational awareness 

b. Participating in SeaTac’s safety culture 

c. Preventing FOD 

d. Identifying and reporting hazards 

6. Hazard Reporting 

a. SeaTac non-punitive policy 

b. What is a safety hazard? 

i. What does “safe” mean? 

ii. What is a hazard? 

iii. How can I spot a safety hazard? 

c. Submitting a hazard report 

i. Online reporting portal 

ii. Phone 

iii. Drop box 

iv. Safety committees 

v. Company supervisory chain 

d. Following up on a hazard report 

Safety Assurance 3 
SMS Training and Orientation 

Audience: Airfield Operations 

Airfield Security 

ID Badge 

Communications & Dispatch 

Operations Planning 

Police 

Fire Department 

Aviation Maintenance (Airfield personnel) 

Environmental Programs 

Risk Management 

Port Construction Services 

Engineering 

Delivery Method: In-person 

Estimated Duration: 60 minutes 

Trainer/Provider: Safety Manager 

Frequency/Recurrence: Initial 

No recurrence or refresher 

Prerequisites: None 

Implementation: 1. Initially to employees who work on, near, or are involved with Airside operations. 

2. SMS Introduction training may be offered in phases. The recommended order of 

training is: 

a. Airport Senior Management Team 

b. Airport Duty Manager 

c. Airport Operations Specialist 

d. Airport Maintenance Liaison 

e. Airport Communications and Dispatch 

f. All others 

3. Can be extended to Terminal and Landside personnel as the SMS scope is 

expanded into these areas 

Table 1 - SMS Introduction Course

Safety Assurance 4 
SMS Training and Orientation 

2.1.2 SMS Safety Risk Management 

Purpose: To provide the Safety Management team with detailed information regarding the 

process, tools, roles and responsibilities of the airport’s Safety Risk Management 

program. 

Key Topics: 1. Safety Risk Management Process Overview 

a. Operational SRM vs. safety case 

b. Process flow 

c. Introduction to non-punitive policy 

2. Identify Hazards 

a. Identifying hazards 

b. Reporting hazards 

i. Internal reporting 

ii. Tenant reporting 

c. Categorizing hazards 

d. Determining worst credible scenario 

3. Analyze Initial Risk 

a. Introduction to risk matrix 

b. Determining likelihood and probability 

c. Utilizing the hierarchy of controls 

d. Classifying initial risk 

e. Prioritizing risks 

4. Performing root cause analysis 

5. Assess Risk 

a. Applying risk thresholds 

b. Determining risk treatment 

6. Treat Risk 

a. Creating a corrective action plan (CAP) 

b. CAP review and approval process 

c. Classifying residual and acceptable risk 

d. Implementing and monitoring corrective actions 

Audience: Airport Duty Managers 

Airport Operations Specialists 

Communications and Dispatch 

Maintenance Liaison 

Maintenance Lead Personnel (as identified by Maintenance Liaison) 

Risk Management Liaison 

Health & Safety Liaison 

Environmental Liaison 

Construction Liaison 

Delivery Method: In-person 

Estimated Duration: 4 hours 

Trainer/Provider: Safety Manager 

Frequency/Recurrence: Initial training 

Annual refresher (1 hour in-person case study review), required 1 calendar year from 

initial training 

Prerequisites: 1. SMS Introduction 

Table 2 - SMS Safety Risk Management Course

Safety Assurance 5 
SMS Training and Orientation 

2.1.3 SMS Investigation Techniques 

Purpose: To provide Airport Duty Managers and other appropriate airport operations personnel 

with a consistent approach and skill set for conducting accident and incident 

investigations and root cause analysis 

Key Topics: 1. Investigation Approach 

a. Role of investigator 

b. Investigations process 

2. Investigative Techniques 

a. Useful investigation tools (Tricks of the trade) 

• Photography overview 

b. Other useful equipment 

c. Conducting Interviews 

d. Documenting the site 

e. Gathering evidence (what, how to gather, how to document) 

a. Preventing scene and evidence contamination 

3. When to Consider External Support? 

a. Forensics 

b. Design 

c. Other 

d. Generating contracts / response times / scopes of external support 

(containment, forensics, health & safety) 

Audience: Safety Specialist 

Airport Duty Managers 

Airport Operations Specialists 

Communications and Dispatch 

Risk Management Liaison 

Delivery Method: In-person 

Estimated Duration: 3 hours 

Trainer/Provider: Safety Manager 

Case Forensics, Inc. 

Frequency/Recurrence: Initial 

No required recurrence, scheduled refreshers as needed 

Prerequisites: 1 SMS Introduction 

2 SMS Safety Risk Management 

Table 3 - SMS Investigation Techniques Course

Safety Assurance 6 
SMS Training and Orientation 

2.1.4 SMS Safety Assurance 

Purpose: To provide the Safety Management Team with information on the purpose of the Safety 

Assurance SMS element, its components, and specific processes and procedures 

necessary to implement and perform Safety Assurance functions. 

Key Topics: 1. Introduction to Safety Assurance 

a. Quality control vs. quality assurance 

b. Quality assurance program overview 

i. Tenant-compliance and audit programs 

c. Quality control program overview 

2. Ramp Inspections 

a. Conducting safety inspections 

b. Conducting FOD inspections 

3. Enforcement Strategies 

a. FOD prevention 

b. Role of citations in Safety Assurance 

c. Role of education in Safety Assurance 

4. Inspections Tracking and Reporting 

5. Leading by Example 

a. Promoting a positive safety culture at SeaTac 

Audience Safety Specialist 

Airport Duty Managers 

Airport Operations Specialists 

Risk Management Liaison 

Delivery Method: In-person 

Estimated Duration: 2 hours 

Trainer/Provider: Safety Manager 

Frequency/Recurrence: Initial training 

Annual refresher (30 min online), required 1 calendar year from initial training 

Prerequisites: 1. SMS Introduction 

2. SMS Safety Risk Management Process 

3. Investigation Techniques and Root Cause Analysis (where applicable) 

Table 4 - SMS Safety Assurance Course

Safety Assurance 7 
SMS Training and Orientation 

2.2 Employee SMS Training Tracking and Reporting

2.2.1 Learning Management System Administration 

The Safety Manager will be provided with administrator access to the Learning Management 

System through the LMS Administrator role. This set of security permissions will allow the 

Safety Manager to perform the following functions within LMS: 

• Run reports (see Section 2.2.4)

• Schedule SMS course offerings 

• Record course completions (see Section 2.2.3)

• Create curriculum (see Section 2.2.2) 

• Automatically assign courses and curricula to SeaTac employees

The Safety Specialist will also be provided with administrator access to LMS and will be granted 

the Registrar role. This set of security permissions will allow the Safety Specialist to perform the 

following functions within LMS: 

• Run reports (see Section 2.2.4) 

• Schedule SMS course offerings 

• Record course completions (see Section 2.2.3) 

2.2.2 Curricula 

LMS provides the ability to establish and manage learning requirements using a curriculum. A 

curriculum is a grouping of one or more courses for the purpose of assigning and tracking as a 

single entity. Curricula provide the ability to quickly and easily assign refresher and recurring 

training, track required course completion, and monitor completion dates and overdue training 

for large groups of people. Assigning and tracking at the curriculum level (rather than at the 

course level) will reduce the level of effort necessary to configure, maintain, and administer 

SMS courses within the Learning Management System, thereby minimizing the administrative 

burden to the Safety Manager to the largest extent possible. 

In order to fulfill the SMS training requirements, all courses included within a curriculum must be 

completed by the required date. If a single course is not completed, the curriculum for an 

individual employee will remain incomplete and will appear overdue on reports and automated 

notifications. The following curricula will be configured within LMS for the purposes of tracking 

and reporting on employee SMS training: 

Safety Assurance 8 
SMS Training and Orientation 

Curricula Included Courses Assigned To Assignment Criteria Completion Requirement 

SMS – 

Introduction 

1. SMS Introduction • Airfield Operations 

• Airfield Security 

• ID Badge 

• Communications & 

Dispatch 

• Operations Planning 

• Police 

• Fire Department 

• Aviation Maintenance 

• Environmental Programs 

• Risk Management 

• Port Construction Services 

• Engineering 

• Health & Safety 

Automatically assigned based 

upon Organization Code 

(department). 

Curriculum may either be 

assigned to all Organizations 

simultaneously or staggered 

based upon desired 

training/completion schedules. 

Initial Completion: 

30 days from initial assignment 

SMS – 

Risk 

Management 

1. SMS Introduction 

2. SMS Safety Risk 

Management 

• Communications & 

Dispatch 

• Maintenance Liaison 

• Maintenance Leads 

• Risk Management Liaison 

• Health & Safety Liaison 

• Environmental Liaison 

• Construction Liaison 

Communications & Dispatch 

may be automatically assigned 

based upon Organization Code. 

Remaining assignments will be 

manual, based upon allocation 

of individual liaison resources 

from each department. 

*Note that, because the liaisons 

are included in the departmentwide SMS Introduction curricula 

assignments above, it may be 

necessary to manually remove 

the SMS Introduction curriculum 

when adding the SMS Risk 

Management curriculum.

Initial Completion: 

60 days from initial assignment 

Refresher Completion:

1-calendar year from initial 

completion* 

*Note that the Investigation 

Techniques course does not 

require refresher training. The 

curriculum requirement will be 

set based upon the 1-year 

requirement for the SMS Safety 

Risk Management course. 

SMS – 

Risk 

Management 

and 

Assurance 

1. SMS Safety Risk 

Management 

2. Investigation 

Techniques 

3. SMS Safety 

Assurance 

• Safety Specialist 

• Airport Duty Managers 

• Airport Operations 

Specialists 

• Risk Management Liaison 

Safety Specialists, Airport Duty 

Managers and Airport 

Operations Specialists may be 

automatically assigned based 

upon Job Code. 

Risk Management assignments 

will be manual, based upon 

allocation of individual liaison 

resources from that department. 

Initial Completion: 

60 days from initial assignment 

Refresher Completion:

1-calendar year from initial 

completion* 

*Note that the Investigation 

Techniques course does not 

require refresher training. The 

curriculum requirement will be 

set based upon the 1-year 

requirement for the SMS Safety 

Risk Management course.

Table 5 - Recommended SMS Training Curricula 

Safety Assurance 9 
SMS Training and Orientation 

2.2.3 Recording 

Completion of in-person training courses will be recorded by the instructor (assumed to primarily 

be the Safety Manager). For courses in which the instructor is a consultant, is not the Safety 

Manager, or does not otherwise have administrative access to LMS, the course completion 

status will be recorded manually on a printed roster, provided to the Safety Manager, and 

recorded in LMS by the Safety Manager or Safety Specialist. 

Online training will be configured within LMS to automatically record completion status. Each 

online course will include an assessment (quiz). Automatic course completion status updates 

will be predicated upon an 80% score on the assessment. 

2.2.4 Reporting 

The Safety Manager and Safety Specialist will have permissions to run reports for employee 

SMS training completion within LMS. The following LMS reports will be utilized to track 

employee training completion: 

Report Title Information Provided 

Curriculum Status Displays the status of one or more curricula (completed, not completed or both. 

For incomplete curriculum, the report provides the number of days remaining until 

required completion. 

The report can be filtered to produce data based on completion status, individual 

employee, or for one or more specific curricula (or a combination thereof). 

Curriculum Item Status Displays the status (completed, not completed) of specific courses within a curriculum 

and the required date and completion date for each course. 

The report can be filtered to produce data for one or more specific curriculum. 

Item Status Displays the status, and completion date for specific courses. 

The report can be filtered to produce data for specific courses, employees, or 

completion status (or a combination thereof). 

Learning History The learning history report is a transcript of an employee’s full training history. The 

learning history will provide the course, completion date, status, grade (if applicable) for 

both SMS and non-SMS courses. 

Table 6 - SMS Personnel Training Tracking Reports 

 

Safety Assurance 10 
SMS Training and Orientation 

At a minimum, the Safety Manager will run the Curriculum Status and the Curriculum Item 

Status reports quarterly to determine if any SMS initial or recurring training requirements are 

incomplete. In addition to reports, the Safety Manager will receive automated notifications for 

complete and incomplete curriculum for individual employees, based upon required completion 

dates.

Figure 1 - Sample Curriculum Status Report 

Figure 2 - Sample Curriculum Item Status Report 

Safety Assurance 11 
SMS Training and Orientation 

In addition to reports generated by the Safety Manager, the LMS user interface will inform 

employees directly if they have overdue training requirements. Email notifications will also be 

configured to notify individual employees when: 

• Training is assigned. 

• Training is scheduled. 

• Training is overdue. 

Similar notifications will also be configured for the individual’s supervisor/manager. The 

supervisor/manager will additionally have the ability to view all assigned, scheduled, completed, 

and overdue training for his or her direct reports. 

   

Figure 3 - Sample Supervisor Interface to View Course Completion Status 

   

Safety Assurance 12 
SMS Training and Orientation 

3 SeaTac Airport Tenant SMS Orientation 

3.1 Safety Management System Orientation Course 

For the initial SMS deployment, applicants for Airport Operations Area (AOA) and/or Airport 

Movement Area (AMA) badges will be required to take the SMS Orientation course. At 

SeaTac, AMA training has a required 1 year recurrence and AOA training has a required 2 year 

recurrence. For ease of reporting and tracking, the SMS Orientation course will adopt the same 

2 year recurrence requirement as AOA training. The course will be offered as a CBT module 

and built into the existing AOA CBT which has been developed and delivered by AAAE. For the 

initial implementation, the projected number of annual trainees is approximately 4,500. 

Upon expansion of SMS into Landside and Terminal, the SMS Orientation course will be 

required for all SIDA badge holders, will be offered alongside SIDA training, and will continue to 

have a 2 year recurrence requirement (mirroring the existing requirement for SIDA). At SeaTac, 

the SIDA population has historically experienced the most difficulty in passing required 

assessments and, in general, takes the longest amount of time to complete training 

successfully. This is due, in part, to a high percentage of SIDA applicants for whom English is a 

second language and who have a relatively lower educational level than other populations. 

Upon the extension of the SMS Orientation course to the entire SIDA population, SeaTac will 

examine the possibility of creating a second, SIDA-specific module more tailored to the specific 

educational needs of this demographic. Upon extension of SMS to this population, the 

projected number of annual trainees is approximately 15,000. 

For implementation, it will be necessary to consider production and staffing impacts to the 

Airport Training Office. Currently, the Airport Training Office is open 40 hours per week, is 

staffed with 1.5 full-time equivalent (FTE) staff, and is operating at 90% capacity. With the 

additional training hours required for the SMS Orientation course, it may be necessary to extend 

operating hours and may also be necessary to allocate additional FTE. 

Safety Assurance 13 
SMS Training and Orientation 

3.1.1 SMS Orientation 

Purpose: To provide all SeaTac tenant employees and contractors with an overview of Safety 

Management Systems at Seattle Tacoma International Airport. To convey the 

importance of individual responsibility and contribution to the overall safety culture. To 

instruct tenants on how to identify, report, and follow up on hazards within the SMS. 

Key Topics: 2. Introduction to SMS 

a. Purpose 

b. Elements 

c. Scope/Application at SeaTac (i.e. airside, ramp, bagwell) 

3. SeaTac’s Safety Policy 

a. Policy overview 

b. SeaTac safety team 

c. Safety committees 

4. Tenant Role in Safety Management at SeaTac 

a. Human factors and situational awareness 

b. Participation in and creation of a safety culture 

c. FOD prevention 

d. Identifying and reporting hazards 

5. Hazard Reporting 

a. SeaTac non-punitive policy 

b. What is a safety hazard? 

i. What does “safe” mean? 

ii. What is a hazard? 

iii. How can I spot a safety hazard? 

c. How to submit a hazard report 

i. Online reporting portal 

ii. Phone 

iii. Drop Box 

iv. Safety Committees 

v. Company Supervisory Chain 

d. How to follow up on a hazard report 

Audience: Airport workers with Airport Operations Area (AOA) and Airport Movement Area (AMA) 

badges 

Delivery Method: Computer-based training 

Estimated Duration: 30 minutes 

Trainer/Provider: TBD 

Frequency/Recurrence: Initial for badge approval 

Recurrent annually with badge renewal (taken in conjunction with recurrent SIDA) 

Prerequisites: None 

Implementation: 1. Implement initially to AOA and AMA badge applicants 

2. If created as a separate module, SMS Orientation could be added to SIDA badge 

applicant training if/when SMS is expanded to include Landside and Terminal 

Table 7 - SMS Orientation Course 

Safety Assurance 14 
SMS Training and Orientation 

Safety Assurance 15 

3.2 Tenant SMS Orientation Tracking and Reporting 

Reporting for tenant SMS Orientation will require an extension of a custom reporting solution 

that was implemented to track recurrent requirements for tenant badge-related training. Badge, 

course completion, course recurrence, new reporting and user interface requirements for tenant 

SMS Orientation will need to considered for expansion of the existing reporting and ID Badge 

system in order to ensure that tenant completion is adequately tracked. Please note that if there 

is a delay between the SMS Orientation course readiness and the readiness of an extended 

custom reporting solution, the SMS Orientation course may be delivered to SeaTac tenants in 

advance and completion assumed based upon AOA completion status. 

As with employee SMS training, the Safety Manager and Safety Specialist will have the ability to 

produce reports for tenant SMS Orientation. The following are existing reports that, at a 

minimum, will be utilized to track SMS Orientation upon implementation: 

Report Title Information Provided 

Recurrent Training Status 

Report 

Displays recurrent training history for active ID/badge holders including company, 

employee name, job title, badge number/type, badge expiration data, training type, 

training history, and retraining due date (based upon training type). 

The report can be filtered to produce data based on company, badge type, retraining 

due date, and prior training dates. 

Student Training 

Transcript 

Displays training transcript report for ID/badge holders including employee name, 

company, course(s) information, completion status, completion date, 

The report can be filtered to produce data based on employee number and training date 

range. 

Table 8 - SMS Airport Tenant Orientation Tracking Reports 
SMS Tr

Appendix A: Summary of SMS Training/Orientation Courses 

Course Audience Topics Estimated Duration Freque

Recurre

SMS Introduction Airfield Operations (28, 5) 

Airfield Security (5, 2) ID Badge (2, 1) Communications & Dispatch (12, 0) Operations Planning (5, 1) Police (10, 2) Fire Department (10, 2) Aviation Maintenance - Airfield personnel (25, 5) Environmental Programs (5, 1) Risk Management (3, 1) Port Construction Services (3, 1) Engineering (4, 1) Health & Safety (3, 1) 

1. Introduction to SMS 2. SeaTac’s Safety Policy 3. SMS Roles & Responsibilities 4. Tenant Role in SMS 5. Employee Role in SMS 6. Hazard Reporting 

60 minutes Initial 

No refrerecurren

SMS Safety Risk Management 

Operations Senior Managers (5, 5) Safety Specialists (3, 0) Airport Duty Managers (12, 0) Airport Operations Specialists (8, 0) Communications and Dispatch (12, 1) Maintenance Liaison (2, 1) Maintenance Lead (2, 1) Risk Management Liaison (2, 1) Health & Safety Liaison (1, 0) Environmental Liaison (1, 0) Construction Liaison (1, 0) 

1. Safety Risk Management Process 

Overview 

2. Identify Hazards 3. Analyze Initial Risk 4. Assess Risk 5. Treat Risk 

4 hours 1 hours 

Initial Annual 

Investigation Techniques Safety Specialists (3, 0) 

Airport Duty Managers (12, 0) Airport Operations Specialists (8, 0) Communications and Dispatch (12, 1) Risk Management Liaison (2, 1) 

1. Investigation Approach 

2. Investigative Techniques 

3. External Support 

3 hours Initial 

No refrerecurren

SMS Safety Assurance Safety Specialists (3, 0) 

Airport Duty Managers (12, 0) Airport Operations Specialists (8, 0) Risk Management Liaison (2, 1) 

1. Introduction to Safety Assurance 2. Ramp Inspections 3. Enforcement Strategies 4. Inspections Tracking & Reporting 5. Leading by Example 

2 hours 30 minutes 

Initial Annual 

 Safety Assurance 
SMS Tr

 Safety Assurance 

SMS Orientation SeaTac Tenants – approximate total 

18,000. AOA & AMA Tenant Badge Holders (approximately 7,500) Annual Orientation for Tenants – 4,500 

1. Introduction to SMS 

2. SeaTac’s Safety Policy 

3. Tenant Role in SMS 

4. Hazard Reporting 

30 minutes Initial 

Annual (taken w

Note: within the Audience column number of total staff to be trained and number of management staff within the totals 

following each group. For example, the SMS Introduction course includes the Airfield Operations group (28, 5) and indica

staff will be trained and, of these, 5 are management.
SMS Training and Orientation 

Appendix B: Summary of SMS Training and Orientation 

Reports 

Report Title Report Description Employee or 

Tenant 

Report 

Filters 

Reporting Frequency 

Curriculum Status Displays the status (complete, incomplete) of 

one or more curricula. For incomplete 

curriculum, the report provides the number of 

days remaining until the required completion 

date. 

Employee Completion 

Status 

Employee 

Curriculum 

Quarterly and as 

needed 

Curriculum Item 

Status 

Displays the status (complete, incomplete) of 

specific courses within a curriculum and the 

required date and completion date for each 

course. 

Employee Curriculum Quarterly and as 

needed 

Item Status Displays the status and completion date for a 

specific course. 

Employee Completion 

Status 

Employee 

Course 

As needed 

Learning History Displays an employee’s full training history. Employee Employee As needed 

Recurrent Training 

Status 

Displays recurrent training history for active 

ID/badge holders including company, employee 

name, badge type, training date, training type, 

training history and retraining due date. 

Tenant Company 

Badge Type 

Retraining 

Due Date 

Prior 

Training 

Date(s) 

Quarterly 

Student Training 

Transcript 

Displays training transcript report for ID/badge 

holders including employee name, company, 

courses, completion status and completion 

date. 

Tenant Employee 

Number 

Training 

Date(s) 

As needed 

Safety Assurance 18 
SMS Training and Orientation 

Appendix C: Initial LMS Configuration Parameters 

The following tables contain recommended configuration parameters necessary to add 

employee SMS training courses into SeaTac’s Learning Management System. These 

parameters are preliminary only and may be subject to change during SMS training program 

implementation. Please note that, because these parameters are specific to LMS, the tenantspecific SMS Orientation course that will reside externally to LMS is not included. 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS100 

Title: SMS Introduction 

Description: Introduces SeaTac airport employees to the four elements of SMS 

and provides airport employees with information regarding 

SeaTac’s safety policy, the scope and implementation of SMS. 

Educates airport employees about their role and responsibilities 

within the airport’s SMS framework and within SeaTac’s safety 

culture. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 1 hour (60 minutes) 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Internal 

Delivery Method: ILT (Instructor-Led) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: NA 

Safety Assurance 19 
SMS Training and Orientation 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

NA 

Initial Period: NA 

Item Delivery Data 

Minimum Registration: 10 

Maximum Registration: 20 

Online Settings 

Item is Online (available to Users)? No 

Mark item as complete when all objects are complete? NA 

Expiration Date: NA 

Online Completion Status: NA 

Online Failure Status: NA 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Introduction 

SMS-Risk Management 

SMS-Risk Management and Safety Assurance 

Table 9 - SMS Introduction Course Configuration Parameters 

Safety Assurance 20 
SMS Training and Orientation 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS200 

Title: SMS Safety Risk Management 

Description: Provides the Safety Management team with detailed information 

regarding the process, tools, roles and responsibilities of the 

airport’s Safety Risk Management program. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 4 hours 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Internal 

Delivery Method: ILT (Instructor-Led) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: NA 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

NA 

Initial Period: NA 

Item Delivery Data 

Safety Assurance 21 
SMS Training and Orientation 

Minimum Registration: 5 

Maximum Registration: 15 

Online Settings 

Item is Online (available to Users)? No 

Mark item as complete when all objects are complete? NA 

Expiration Date: NA 

Online Completion Status: NA 

Online Failure Status: NA 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Risk Management 

SMS-Risk Management and Safety Assurance 

Table 10 - SMS Safety Risk Management Initial Training Course Configuration Parameters 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS210 

Title: SMS Safety Risk Management Refresher 

Description: Provides refresher training on the Safety Risk Management 

process, using a case study from the previous year. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 1 hour 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Internal 

Delivery Method: ILT (Instructor-Led) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Safety Assurance 22 
SMS Training and Orientation 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: 12 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

Event-based, from completion of SMS200 – SMS Safety Risk 

Management Initial Training 

Initial Period: Months 

Item Delivery Data 

Minimum Registration: 5 

Maximum Registration: 15 

Online Settings 

Item is Online (available to Users)? No 

Mark item as complete when all objects are complete? NA 

Expiration Date: NA 

Online Completion Status: NA 

Online Failure Status: NA 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Risk Management 

SMS-Risk Management and Safety Assurance 

Table 11 - SMS Safety Risk Management Refresher Training Course Configuration Parameters 

Safety Assurance 23 
SMS Training and Orientation 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS250 

Title: SMS Investigation Techniques 

Description: Provides Safety Management team with a consistent approach and 

skill set for conducting accident and incident investigations and 

root cause analysis. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 3 hours 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Other 

(Case Forensics, Inc) 

Delivery Method: ILT (Instructor-Led) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: NA 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

NA 

Initial Period: NA 

Item Delivery Data 

Safety Assurance 24 
SMS Training and Orientation 

Minimum Registration: 5 

Maximum Registration: 20 

Online Settings 

Item is Online (available to Users)? No 

Mark item as complete when all objects are complete? NA 

Expiration Date: NA 

Online Completion Status: NA 

Online Failure Status: NA 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Risk Management and Safety Assurance 

Table 12 - SMS Investigations Techniques Course Configuration Parameters 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS300 

Title: SMS Safety Assurance 

Description: Provides Safety Management team with information on the 

purpose of the Safety Assurance SMS element, its components, 

and specific processes and procedures necessary to implement 

and perform Safety Assurance functions. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 2 hours 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Internal 

Delivery Method: ILT (Instructor-Led) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Safety Assurance 25 
SMS Training and Orientation 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? 

Would you like to activate a waitlist for this Item?

Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: NA 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

NA 

Initial Period: NA 

Item Delivery Data 

Minimum Registration: 5 

Maximum Registration: 15 

Online Settings 

Item is Online (available to Users)? No 

Mark item as complete when all objects are complete? NA 

Expiration Date: NA 

Online Completion Status: NA 

Online Failure Status: NA 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Risk Management and Safety Assurance 

Table 13 - SMS Safety Assurance Initial Training Course Configuration Parameters 

Safety Assurance 26 
SMS Training and Orientation 

Initial Item Summary 

Contact Email: TBD – Safety Manager 

Item Type: * CRSE (Course) 

Item ID: * SMS310 

Title: SMS Safety Assurance Refresher 

Description: Provides Safety Management team with a brief refresher on Safety 

Assurance processes and procedures. 

Domain ID: * 

Department Information 

Aviation 

Total Hours: 30 minutes 

Subject Area: SAFETY 

Optional Safety Management System subcategory (new) 

Item Summary Data 

Source: Internal 

Delivery Method: ONLINE (Online Training/Exam) 

Assignment Type: REQ (required) 

Safety Related? Yes 

Auto Fill Registration? 

Yes = if a seat becomes available, the LMS will 

automatically fill it for you. 

Yes 

Enable User Requests? 

Yes = allows a user to send you a message through the 

LMS.

Yes 

Enable Users to Waitlist? 

Would you like to activate a waitlist for this Item?

Yes 

Default Retraining Assignments (Is this a recurring training? If no, skip this section.)

Retraining Number: 12 

Initial Basis: 

• Calendar-based recurring training is the exact number 

of days between initial and the next recurring training, 

i.e. 365 days before training is overdue 

• Event-based training references the last successful 

completion of the item.

Event-based, from completion of SMS300 – SMS Safety 

Assurance Initial Training 

Initial Period: Months 

Item Delivery Data 

Safety Assurance 27 
SMS Training and Orientation 

Safety Assurance 28 

Minimum Registration: NA 

Maximum Registration: NA 

Online Settings 

Item is Online (available to Users)? Yes 

Mark item as complete when all objects are complete? Yes 

Expiration Date: TBD 

Online Completion Status: Complete 

Online Failure Status: Incomplete 

Curriculum 

Will this item be assigned to individuals as a training 

requirement? 

Yes 

Included in Curricula: SMS-Risk Management and Safety Assurance 

Table 14 - SMS Safety Assurance Refresher Training Course Configuration Parameters