Federal Register / Vol. 85, No. 244 / Friday, December 18, 2020 / Notices 82521 

Defendants will be required to 

implement a Record of Decision 

(‘‘ROD’’) issued by the Environmental 

Protection Agency (‘‘EPA’’) with respect 

to Operable Units 1 and 2 (‘‘OU1’’ and 

‘‘OU2’’) of the Anniston PCB Site in 

Anniston, Alabama. The proposed 

Consent Decree requires the Defendants 

to finance and conduct the remedial 

design and remedial action (‘‘RD/RA’’), 

which includes remedial action for both 

soils and groundwater within OU1 and 

OU2. These two operable units are 

outside the plant site (OU3) and consist 

of both residential and non-residential 

properties. A previous RD/RA Consent 

Decree addressing certain properties 

within OU1 and OU2 identified by EPA 

as unauthorized waste disposal areas 

was entered into last year between the 

United States and MRC Holding 

Company. This proposed Consent 

Decree addresses the remainder of OU1 

and OU2. 

Notice of the Lodging of the proposed 

Consent Decree was originally 

published in the Federal Register on 

December 8, 2020. See 85 FR 70938–39, 

Dec. 8, 2020. Publication of the original 

notice opened a period of public 

comment for a period of thirty (30) days 

through January 7, 2021. The 

publication of the present notice 

extends the period for public comment 

on the proposed Consent Decree 

through February 6, 2021. 

Comments should be addressed to the 

Assistant Attorney General, 

Environment and Natural Resources 

Division, and should refer to United 

States of America v. Pharmacia, LLC 

and Solutia, Inc., and the D.J. Ref. No. 

90–11–2–07135/1. All comments must 

be submitted no later than thirty (30) 

days after the publication date of this 

notice. Comments may be submitted 

either by email or by mail: 

To submit 

comments: Send them to: 

By e-mail ...... pubcomment-ees.enrd@

usdoj.gov. 

By mail ......... Assistant Attorney General 

U.S. DOJ—ENRD 

P.O. Box 7611, Washington, 

DC 20044–7611. 

During the public comment period, 

the Consent Decree may be examined 

and downloaded at this Justice 

Department website: http://

www.usdoj.gov/enrd/Consent_

Decrees.html. We will provide a paper 

copy of the Consent Decree upon 

written request and payment of 

reproduction costs. Please mail your 

request and payment to: Consent Decree 

Library, U.S. DOJ—ENRD, P.O. Box 

7611, Washington, DC 20044–7611. 

Please enclose a check or money order 

for $11.50 (25 cents per page 

reproduction cost) payable to the United 

States Treasury for the Consent Decree 

and $20.00 for the Consent Decree and 

Appendices thereto. 

Lori Jonas, 

Assistant Section Chief, Environmental 

Enforcement Section, Environment and 

Natural Resources Division. 

[FR Doc. 2020–27954 Filed 12–17–20; 8:45 am] 

BILLING CODE 4410–15–P 

DEPARTMENT OF LABOR 

[OMB Control No. 1218–0NEW;Docket No. 

2020–0007] 

Information Collection; DOL— 

Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation) 

AGENCY: Department of Labor. 

ACTION: Notice; request for comment. 

SUMMARY: The Department of Labor 

(DOL) has under OMB review the 

following proposed Information 

Collection Request ‘‘Improving 

Customer Experience (OMB Circular A– 

11, Section 280 Implementation)’’ for 

approval under the Paperwork 

Reduction Act (PRA). 

DATES: Submit comments on or before: 

January 19, 2021. 

ADDRESSES: Submit comments 

identified by Information Collection 

1218–0NEW, DOL Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), by any of 

the following methods: 

• Federal eRulemaking portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

Comments submitted electronically, 

including attachments to https://

www.regulations.gov, will be posted to 

the docket unchanged. 

• Mail: General Services 

Administration, Regulatory Secretariat 

Division (MVCB), 1800 F Street, NW, 

Washington, DC 20405. ATTN: Ms. 

Mandell/IC 1218–ONEW, Improving 

Customer Experience (OMB Circular A– 

11, Section 280 Implementation). 

Instructions: Please submit comments 

only and cite Information Collection 

1218–0NEW, DOL Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) in all 

correspondence related to this 

collection. To confirm receipt of your 

comment(s), please check 

regulations.gov, approximately two-tothree business days after submission to 

verify posting (except allow 30 days for 

posting of comments submitted by 

mail). 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Amira Boland, 

Office of Management and Budget, 725 

17th St NW, Washington, DC 20006, or 

via email to amira.c.boland@

omb.eop.gov. 

SUPPLEMENTARY INFORMATION: 

Title: DOL—Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) 

Abstract: A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

DOL will only submit collections if 

they meet the following criteria. 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 


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82522 Federal Register / Vol. 85, No. 244 / Friday, December 18, 2020 / Notices 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. 

• Additional release of data must be 

done coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers and stakeholders, and 

OMB as it monitors agency compliance 

on Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 

Current Action: New Collection of 

Information. 

Type of Review: New. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this new 

collection. DOL will provide refined 

estimates of burden in subsequent 

notices. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 2,001,550. 

Average Minutes per Response: 2 

minutes—60 minutes, dependent upon 

activity. 

Burden Hours: DOL requests 

approximately 101,125 burden hours. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection at 

Regulations.gov. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Crystal Rennie, 

Acting Department Clearance Officer. 

[FR Doc. 2020–27853 Filed 12–17–20; 8:45 am] 

BILLING CODE 4510–04–P 

DEPARTMENT OF LABOR 

Mine Safety and Health Administration 

[OMB Control No. 1219–0154] 

Proposed Extension of Information 

Collection; Performance Reports for 

MSHA Grants 

AGENCY: Mine Safety and Health 

Administration, Labor. 

ACTION: Request for public comments. 

SUMMARY: The Department of Labor, as 

part of its continuing effort to reduce 

paperwork and respondent burden, 

conducts a pre-clearance consultation 

program to provide the general public 

and Federal agencies with an 

opportunity to comment on proposed 

collections of information in accordance 

with the Paperwork Reduction Act of 

1995. This program helps to ensure that 

requested data can be provided in the 

desired format, reporting burden (time 

and financial resources) is minimized, 

collection instruments are clearly 

understood, and the impact of collection 

requirements on respondents can be 

properly assessed. Currently, the Mine 

Safety and Health Administration 

(MSHA) is soliciting comments on the 

information collection for Performance 

Reports for MSHA Grants. 

DATES: All comments must be received 

on or before February 16, 2021. 

ADDRESSES: You may submit comment 

as follows. Please note that late, 

untimely filed comments will not be 

considered. 

Electronic Submissions: Submit 

electronic comments in the following 

way: 

• Federal eRulemaking Portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments 

for docket number MSHA–2020–0037. 

Comments submitted electronically, 

including attachments, to https://

www.regulations.gov will be posted to 

the docket, with no changes. Because 

your comment will be made public, you 

are responsible for ensuring that your 

comment does not include any 

confidential information that you or a 

third party may not wish to be posted, 

such as your or anyone else’s Social 

Security number or confidential 

business information. 

• If you want to submit a comment 

with confidential information that you 

do not wish to be made available to the 

public, submit the comment as a 

written/paper submission. 

Written/Paper Submissions: Submit 

written/paper submissions in the 

following way: 

• Mail/Hand Delivery: Mail or visit 

DOL–MSHA, Office of Standards, 

Regulations, and Variances, 201 12th 

Street South, Suite 4E401, Arlington, 

VA 22202–5452. 

• MSHA will post your comment as 

well as any attachments, except for 

information submitted and marked as 

confidential, in the docket at https://

www.regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Roslyn B. Fontaine, Deputy Director, 

Office of Standards, Regulations, and 

Variances, MSHA, at 

MSHA.information.collections@dol.gov 


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