Exhibit 10.19
 Contract/RFP No. YH09-0001
 (AHCCCS LOGO)
    
    ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM ADMINISTRATIONDIVISION OF BUSINESS AND FINANCE
SECTION A: CONTRACT
 1. AMENDMENT
NUMBER:
10
    
    2. CONTRACT
NO.:YH09-0001-04
    
    3. EFFECTIVE DATEOF
CONTRACT:October 1, 2010
    
    4. PROGRAMDHCM  ACUTE
  
   A.
    
    Section B contains revised Capitation Rates and extends the contract term from October
1, 2010 through September 30, 2011. (See attached rate sheet.)B.
    
    Section C has had 3 definitions revised (ADHS Behavioral Health Recipient, Medicare
Part D Excluded Drugs, and Title XXI Member) and one definition deleted (HIFA).C.
    
    Section D contains technical corrections and revised/clarifying language in Paragraphs
3 (Enrollment and Disenrollment), 6 (Auto-Assignment Algorithm), 10 (Scope of Services), 12
(Behavioral Health), 14 (Medicaid School Based Claiming Program), 16 (Staff Requirements),
18 (Member Information), 19 (Surveys), 23 (Quality Management), 24 (Medical Management), 27
(Network Development), 29 (Network Management), 34 (FQHC), 37 (Subcontracts), 38 (Claims
Payment/Health Information System), 46 (Performance Bond), 50 (Financial Viability
Standards), 52 (Merger), 53 (Compensation), 55 (Capitation Adjustments), 57 (Reinsurance),
58 (Coordination of Benefits/TPL, 59 (Copayments), 62 (Corporate Compliance), 65 (Encounter
Data Reporting), 74 (Technological Advancement) and 75 (Pending Legislative / Other
Issues).D.
    
    Section E (Contract Clauses) contains a revision to items 7, Assignment and Delegation
and 17, Suspension.E.
    
    Attachment B (Minimum Network Standards) has been updated with current information.F.
    
    Attachment F (Periodic Reporting Requirements) contains a new column to specify the
method for submittal of contract deliverables. Additionally, the Suspension and
Modification listing has been updated.G.
    
    Attachment G (Auto-Assignment Algorithm) has been updated.
   Mark Held Mark.Held@azahcccs.gov
 Sr. Procurement Specialist, AHCCCS Contracts and Purchasing
and
Stewart McKenzie at Stewart.McKenzie@azahcccs.gov
 8. EXCEPT AS PROVIDED FOR HEREIN, ALL TERMS AND CONDITIONS OF THE ORIGINAL CONTRACT NOT HERETOFORE
CHANGED AND/OR AMENDED REMAIN UNCHANGED AND IN FULL EFFECT.   IN WITNESS WHEREOF THE PARTIES HERETO SIGN THEIR NAMES IN AGREEMENT
 9. SIGNATURE OF AUTHORIZED REPRESENTATIVE:
/s/ Carolyn Rose
    
    10. SIGNATURE OF AHCCCSA CONTRACTING OFFICER:
/s/ Michael VeitTYPED NAME: CAROLYN ROSE
    
    TYPED NAME: MICHAEL VEITTITLE: CHIEF EXECUTIVE OFFICER
    
    TITLE: CONTRACTS & PURCHASING ADMINISTRATORDATE: 9/8/10
    
    DATE: SEP. 01 2010
 
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Contract/RFP No. YH09-0001
 TABLE OF CONTENTS
 SECTION A: CONTRACT
    
    
    1SECTION B: CAPITATION RATES
    
    
    6SECTION C: DEFINITIONS
    
    
    7SECTION D: PROGRAM REQUIREMENTS
    
    
    16INTRODUCTION
    
    
    161. TERM OF CONTRACT AND OPTION TO RENEW
    
    
    162. ELIGIBILITY CATEGORIES
    
    
    183. ENROLLMENT AND DISENROLLMENT
    
    
    204. ANNUAL ENROLLMENT CHOICE
    
    
    225. ENROLLMENT AFTER CONTRACT AWARD
    
    
    226. AUTO-ASSIGNMENT ALGORITHM
    
    
    237. AHCCCS MEMBER IDENTIFICATION CARDS
    
    
    238. MAINSTREAMING OF AHCCCS MEMBERS
    
    
    239. TRANSITION OF MEMBERS
    
    
    2410. SCOPE OF SERVICES
    
    
    2411. SPECIAL HEALTH CARE NEEDS
    
    
    3412. BEHAVIORAL HEALTH SERVICES
    
    
    3413. AHCCCS GUIDELINES, POLICIES AND MANUALS
    
    
    3714. MEDICAID SCHOOL BASED CLAIMING PROGRAM (MSBC)
    
    
    3715. PEDIATRIC IMMUNIZATIONS AND THE VACCINES FOR CHILDREN PROGRAM
    
    
    3816. STAFF REQUIREMENTS AND SUPPORT SERVICES
    
    
    3817. WRITTEN POLICIES, PROCEDURES AND JOB DESCRIPTIONS
    
    
    4218. MEMBER INFORMATION
    
    
    4219. SURVEYS
    
    
    4420. CULTURAL COMPETENCY
    
    
    4421. MEDICAL RECORDS
    
    
    4522. ADVANCE DIRECTIVES
    
    
    4523. QUALITY MANAGEMENT (QM)
    
    
    4624. MEDICAL MANAGEMENT (MM)
    
    
    5125. ADMINISTRATIVE PERFORMANCE STANDARDS
    
    
    5226. GRIEVANCE SYSTEM
    
    
    5327. NETWORK DEVELOPMENT
    
    
    5428. PROVIDER AFFILIATION TRANSMISSION
    
    
    5529. NETWORK MANAGEMENT
    
    
    5630. PRIMARY CARE PROVIDER STANDARDS
    
    
    5731. MATERNITY CARE PROVIDER STANDARDS
    
    
    5832. REFERRAL MANAGEMENT PROCEDURES AND STANDARDS
    
    
    5933. APPOINTMENT STANDARDS
    
    
    6034. FEDERALLY QUALIFIED HEALTH CENTERS AND RURAL HEALTH CLINICS
    
    
    6135. PROVIDER MANUAL
    
    
    6136. PROVIDER REGISTRATION
    
    
    6137. SUBCONTRACTS
    
    
    6238. CLAIMS PAYMENT/HEALTH INFORMATION SYSTEM
    
    
    6539. SPECIALTY CONTRACTS
    
    
    6840. HOSPITAL SUBCONTRACTING AND REIMBURSEMENT
    
    
    6941. RESPONSIBILITY FOR NURSING FACILITY REIMBURSEMENT
    
    
    6942. PHYSICIAN INCENTIVES/PAY FOR PERFORMANCE
    
    
    7043. MANAGEMENT SERVICES AGREEMENT AND COST ALLOCATION PLAN
    
    
    71
 
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Contract/RFP No. YH09-0001
 44. RESERVED
    
    
    7145. RESERVED
    
    
    7146. PERFORMANCE BOND OR BOND SUBSTITUTE
    
    
    7247. AMOUNT OF PERFORMANCE BOND
    
    
    7248. ACCUMULATED FUND DEFICIT
    
    
    7349. ADVANCES, DISTRIBUTIONS, LOANS AND INVESTMENTS
    
    
    7350. FINANCIAL VIABILITY STANDARDS
    
    
    7351. SEPARATE INCORPORATION
    
    
    7452. MERGER, REORGANIZATION AND CHANGE OF OWNERSHIP
    
    
    7453. COMPENSATION
    
    
    7554. PAYMENTS TO CONTRACTORS
    
    
    7755. CAPITATION ADJUSTMENTS
    
    
    7756. RESERVED
    
    
    7857. REINSURANCE
    
    
    7858. COORDINATION OF BENEFITS
    
    
    8359. COPAYMENTS
    
    
    8760. MEDICARE SERVICES AND COST SHARING
    
    
    8761. MARKETING
    
    
    8762. CORPORATE COMPLIANCE
    
    
    8863. RECORDS RETENTION
    
    
    8964. DATA EXCHANGE REQUIREMENTS
    
    
    8965. ENCOUNTER DATA REPORTING
    
    
    9066. ENROLLMENT AND CAPITATION TRANSACTION UPDATES
    
    
    9267. PERIODIC REPORT REQUIREMENTS
    
    
    9368. REQUESTS FOR INFORMATION
    
    
    9369. DISSEMINATION OF INFORMATION
    
    
    9470. OPERATIONAL AND FINANCIAL READINESS REVIEWS
    
    
    9471. OPERATIONAL AND FINANCIAL REVIEWS
    
    
    9472. SANCTIONS
    
    
    9573. BUSINESS CONTINUITY AND RECOVERY PLAN
    
    
    9674. TECHNOLOGICAL ADVANCEMENT
    
    
    9775. PENDING LEGISLATIVE / OTHER ISSUES
    
    
    9876. SUPPORT OF ARIZONA BASED TRANSLATIONAL AND CLINICAL RESEARCH
    
    
    9877. RESERVED
    
    
    9978. RESERVED
    
    
    99SECTION E: CONTRACT CLAUSES
    
    
    1001) APPLICABLE LAW
    
    
    1002) AUTHORITY
    
    
    1003) ORDER OF PRECEDENCE
    
    
    1004) CONTRACT INTERPRETATION AND AMENDMENT
    
    
    1005) SEVERABILITY
    
    
    1006) RELATIONSHIP OF PARTIES
    
    
    1007) ASSIGNMENT AND DELEGATION
    
    
    1008) INDEMNIFICATION
    
    
    1019) INDEMNIFICATION  PATENT AND COPYRIGHT
    
    
    10110) COMPLIANCE WITH APPLICABLE LAWS, RULES AND REGULATIONS
    
    
    10111) ADVERTISING AND PROMOTION OF CONTRACT
    
    
    10112) PROPERTY OF THE STATE
    
    
    10113) THIRD PARTY ANTITRUST VIOLATIONS
    
    
    10214) RIGHT TO ASSURANCE
    
    
    10215) TERMINATION FOR CONFLICT OF INTEREST
    
    
    10216) GRATUITIES
    
    
    10217) SUSPENSION OR DEBARMENT
    
    
    10218) TERMINATION FOR CONVENIENCE
    
    
    10319) TEMPORARY MANAGEMENT/OPERATION OF A CONTRACTOR AND TERMINATION
    
    
    103
 
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Contract/RFP No. YH09-0001
 20) TERMINATION  AVAILABILITY OF FUNDS
    
    
    10421) RIGHT OF OFFSET
    
    
    10422) NON-EXCLUSIVE REMEDIES
    
    
    10423) NON-DISCRIMINATION
    
    
    10424) EFFECTIVE DATE
    
    
    10425) INSURANCE
    
    
    10526) DISPUTES
    
    
    10527) RIGHT TO INSPECT PLANT OR PLACE OF BUSINESS
    
    
    10528) INCORPORATION BY REFERENCE
    
    
    10529) COVENANT AGAINST CONTINGENT FEES
    
    
    10630) CHANGES
    
    
    10631) TYPE OF CONTRACT
    
    
    10632) AMERICANS WITH DISABILITIES ACT
    
    
    10633) WARRANTY OF SERVICES
    
    
    10634) NO GUARANTEED QUANTITIES
    
    
    10635) CONFLICT OF INTEREST
    
    
    10636) CONFIDENTIALITY AND DISCLOSURE OF CONFIDENTIAL INFORMATION
    
    
    10637) COOPERATION WITH OTHER CONTRACTORS
    
    
    10738) ASSIGNMENT OF CONTRACT AND BANKRUPTCY
    
    
    10739) OWNERSHIP OF INFORMATION AND DATA
    
    
    10740) AUDITS AND INSPECTIONS
    
    
    10741) LOBBYING
    
    
    10842) CHOICE OF FORUM
    
    
    10843) DATA CERTIFICATION
    
    
    10844) OFF SHORE PERFORMANCE OF WORK PROHIBITED
    
    
    10845) FEDERAL IMMIGRATION AND NATIONALITY ACT
    
    
    10846) IRS W-9 FORM
    
    
    10847) CONTINUATION OF PERFORMANCE THROUGH TERMINATION
    
    
    108SECTION F: RESERVED
    
    
    110SECTION G: RESERVED
    
    
    111SECTION H: RESERVED
    
    
    112SECTION I: RESERVED
    
    
    113SECTION J: LIST OF ATTACHMENTS
    
    
    114ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    
    1151. ASSIGNMENT AND DELEGATION OF RIGHTS AND RESPONSIBILITIES
    
    
    1152. AWARDS OF OTHER SUBCONTRACTS
    
    
    1153. CERTIFICATION OF COMPLIANCE  ANTI-KICKBACK AND LABORATORY TESTING
    
    
    1154. CERTIFICATION OF TRUTHFULNESS OF REPRESENTATION
    
    
    1155. CLINICAL LABORATORY IMPROVEMENT AMENDMENTS OF 1988
    
    
    1166. COMPLIANCE WITH AHCCCS RULES RELATING TO AUDIT AND INSPECTION
    
    
    1167. COMPLIANCE WITH LAWS AND OTHER REQUIREMENTS
    
    
    1168. CONFIDENTIALITY REQUIREMENT
    
    
    1169. CONFLICT IN INTERPRETATION OF PROVISIONS
    
    
    11610. CONTRACT CLAIMS AND DISPUTES
    
    
    11611. ENCOUNTER DATA REQUIREMENT
    
    
    11612. EVALUATION OF QUALITY, APPROPRIATENESS, OR TIMELINESS OF SERVICES
    
    
    11713. FRAUD AND ABUSE
    
    
    11714. GENERAL INDEMNIFICATION
    
    
    11715. INSURANCE
    
    
    117
 
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Contract/RFP No. YH09-0001
 16. LIMITATIONS ON BILLING AND COLLECTION PRACTICES
    
    
    11717. MAINTENANCE OF REQUIREMENTS TO DO BUSINESS AND PROVIDE SERVICES
    
    
    11718. NON-DISCRIMINATION REQUIREMENTS
    
    
    11719. PRIOR AUTHORIZATION AND UTILIZATION MANAGEMENT
    
    
    11820. RECORDS RETENTION
    
    
    11821. SEVERABILITY
    
    
    11822. SUBJECTION OF SUBCONTRACT
    
    
    11823. TERMINATION OF SUBCONTRACT
    
    
    11824. VOIDABILITY OF SUBCONTRACT
    
    
    11925. WARRANTY OF SERVICES
    
    
    11926. OFF-SHORE PERFORMANCE OF WORK PROHIBITED
    
    
    11927. FEDERAL IMMIGRATION AND NATIONALITY ACT
    
    
    119ATTACHMENT B: MINIMUM NETWORK STANDARDS(BY GEOGRAPHIC SERVICE AREA)
    
    
    121ATTACHMENT C: RESERVED
    
    
    130ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    
    131ATTACHMENT E: RESERVED
    
    
    136ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    
    138ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
    
    
    145ATTACHMENT H(1): ENROLLEE GRIEVANCE SYSTEM STANDARDS AND POLICY
    
    
    149ATTACHMENT H(2): PROVIDER CLAIM DISPUTE STANDARDS AND POLICY
    
    
    155ATTACHMENT I: RESERVED
    
    
    156ATTACHMENT J: RESERVED
    
    
    157ATTACHMENT J(2): RESERVED
    
    
    158ATTACHMENT K: COST SHARING COPAYMENTS
    
    
    159
 
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SECTION B: CAPITATION RATES
    
    Contract/RFP No. YH09-0001
 SECTION B: CAPITATION RATES
  
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SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 SECTION C: DEFINITIONS
 638 TRIBAL FACILITY
    
    A facility that is operated by an Indian tribe and that is authorized to
provide services pursuant to Public Law (P.L.) 93-638, as amended.1931 (also referred
to as TANF related)
    
    Eligible individuals and families under Section 1931 of the Social Security
Act, with household income levels at or below 100% of the federal poverty level
(FPL).ACOM
    
    AHCCCS Contractor Operations Manual, available on the AHCCCS website at
www.azahcccs.gov.ADHS
    
    Arizona Department of Health Services, the state agency mandated to serve the
public health needs of all Arizona citizens.ADHS BEHAVIORAL 
HEALTH RECIPIENT
    
    A Title XIX or Title XXI acute care member who is receiving behavioral health
services through ADHS and its subcontractors.ADJUDICATED CLAIMS
    
    Claims that have been received and processed by the Contractor, and which
resulted in a payment or denial of paymentAGENT
    
    Any person who has been delegated the authority to obligate or act on behalf of
another person or entity.AHCCCS
    
    Arizona Health Care Cost Containment System, which is composed of the
Administration, Contractors, and other arrangements through which health care
services are provided to an eligible person, as defined by A.R.S. § 36-2902, et
seq.AHCCCS BENEFITS
    
    See COVERED SERVICES.AHCCCS CARE
    
    Eligible individuals and childless adults whose income is less than 100% of the
FPL, and who are not categorically linked to another Title XIX program. Also
known as NON MEDICAL EXPENSE DEDUCTION MEMBER (NON-MED)AHCCCS MEMBER
    
    See MEMBER.ALTCS
    
    The Arizona Long Term Care System, a program under AHCCCS that delivers
long-term, acute, behavioral health and case management services to members, as
authorized by A.R.S. § 36-2932.AMBULATORY CARE
    
    Preventive, diagnostic and treatment services provided on an outpatient basis
by physicians, nurse practitioners, physician assistants and other health care
providers.AMERICAN INDIAN 
HEALTH PROGRAM
(AIHP)
    
    AIHP is an acute care program that delivers acute care health care services to
the eligible American Indians who choose to receive services through the Indian
Health Service (IHS) or tribal health programs operated under PL 93-638 (known
as 638 facilities). AIHP is formerly known as the AHCCCS IHS FFS Program.AMPM
    
    AHCCCS Medical Policy Manual,available on the AHCCCS website at
www.azahcccs.gov.ANNUAL ENROLLMENT 
CHOICE (AEC)
    
    The opportunity, given each member annually, to change to another Contractor in
their GSA.
 
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SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 APPEAL RESOLUTION
    
    The written determination by the Contractor concerning an appeal.ARIZONA
ADMINISTRATIVE CODE
(A.A.C.)
    
    State regulations established pursuant to relevant statutes. For purposes of
this solicitation, the relevant sections of the A.A.C. are referred to
throughout this document as AHCCCS Rules.A.R.S.
    
    Arizona Revised Statutes.BBA
    
    The Balanced Budget Act of 1997.BIDDERS LIBRARY
    
    A repository of manuals, statutes, rules and other reference material located
on the AHCCCS website at www.azahcccs.gov.BOARD CERTIFIED
    
    An individual who has successfully completed all prerequisites of the
respective specialty board and successfully passed the required examination for
certification.BORDER COMMUNITIES
    
    Cities, towns or municipalities located in Arizona and within a designated
geographic service area whose residents typically receive primary or emergency
care in adjacent Geographic Service Areas (GSA) or neighboring states,
excluding neighboring countries, due to service availability or distance.
(R9-22-201.F, R9-22-201.G, R9-22-101.B)BREAST AND CERVICAL 
CANCER TREATMENT 
PROGRAM (BCCTP)
    
    Eligible individuals under the Title XIX expansion program for women with
income up to 250% of the FPL, who are diagnosed with and need treatment for
breast and/or cervical cancer or cervical lesions and are not eligible for
other Title XIX programs providing full Title XIX services. Qualifying
individuals cannot have other creditable health insurance coverage, including
Medicare.CAPITATION
    
    Payment to a Contractor by AHCCCS of a fixed monthly payment per person in
advance, for which the Contractor provides a full range of covered services as
authorized under A.R.S. § 36-2904 and § 36-2907.CATEGORICALLY 
LINKED TITLE XIX 
MEMBER
    
    Member eligible for Medicaid under Title XIX of the Social Security Act
including those eligible under 1931 provisions of the Social Security Act,
Sixth Omnibus Budget Reconciliation Act (SOBRA), Supplemental Security Income
(SSI), and SSI-related groups. To be categorically linked, the member must be
aged 65 or over, blind, disabled, a child under age 19, a parent of a dependent
child, or pregnant.CLAIM DISPUTE
    
    A dispute, filed by a provider or Contractor, whichever is applicable,
involving a payment of a claim, denial of a claim, imposition of a sanction or
reinsurance.CLEAN CLAIM
    
    A claim that may be processed without obtaining additional information from the
provider of service or from a third party, but does not include a claim under
investigation for fraud or abuse or under review for medical necessity.CMS
    
    Centers for Medicare and Medicaid Services, an organization within the U.S.
Department of Health and Human Services, which administers the Medicare and
Medicaid programs and the State Childrens Health Insurance Program.COMPETITIVE BID 
PROCESS
    
    A state procurement system used to select Contractors to provide covered
services on a geographic basis.CONTINUING OFFEROR
(INCUMBENT)
    
    An AHCCCS Contractor during CYE 08 that submits a proposal pursuant to this
solicitation.
 
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SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 CONTRACT SERVICES
    
    See COVERED SERVICES.CONTRACT YEAR (CY)
    
    Corresponds to the federal fiscal year (October 1 through September 30).CONTRACTOR
    
    An organization or entity agreeing through a direct contracting relationship
with AHCCCS to provide the goods and services specified by this contract in
conformance with the stated contract requirements, AHCCCS statute and rules,
and federal law and regulations.CONVICTED
    
    A judgment of conviction has been entered by a federal, state or local court,
regardless of whether an appeal from that judgment is pending.COPAYMENT
    
    A monetary amount specified by the Director that the member pays directly to a
Contractor or provider at the time covered services are rendered, as defined in
R9-22-701.COVERED SERVICES
    
    Health care services to be delivered by a Contractor, which are designated in
Section D of this contract; AHCCCS Rules R9-22, Article 2, and R9-31, Article
2, and the AMPM[42 CFR 438.210(a)(4)].CRS
    
    The Childrens Rehabilitative Services administered by ADHS, as defined in
R9-22-1401.CRS-ELIGIBLE
    
    An individual who has completed the CRS application process, as delineated in
the CRS Policy and Procedure Manual,and has met all applicable criteria to be
eligible to receive CRS-related services.CY
    
    See CONTRACT YEAR.CYE
    
    Contract Year Ending; same as CONTRACT YEAR.DAYS
    
    Calendar days, unless otherwise specified as defined in the text, as defined in
R9-22-101.DELEGATED AGREEMENT
    
    A type of subcontract with a qualified organization or person to perform one or
more functions required to be provided by the Contractor pursuant to this
contract.DIRECTOR
    
    The Director of AHCCCS.DISENROLLMENT
    
    The discontinuance of a members ability to receive covered services through a
Contractor.DME
    
    Durable medical equipment, which is an item or appliance that can withstand
repeated use, is designated to serve a medical purpose, and is not generally
useful to a person in the absence of a medical condition, illness or injury as
defined in R9-22-101.DUAL ELIGIBLE
    
    A member who is eligible for both Medicare and Medicaid.ELIGIBILITY 
DETERMINATION
    
    A process of determining, through a written application and required
documentation, whether an applicant meets the qualifications for Title XIX or
Title XXI.
 
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SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 EMERGENCY MEDICAL 
CONDITION
    
    A medical condition manifesting itself by acute symptoms of sufficient severity
(including severe pain) such that a prudent layperson who possesses an average
knowledge of health and medicine could reasonably expect the absence of
immediate medical attention to result in: a) placing the patients health (or,
with respect to a pregnant woman, the health of the woman or her unborn child)
in serious jeopardy, b) serious impairment to bodily functions, or c) serious
dysfunction of any bodily organ or part [42 CFR 438.114(a)].EMERGENCY MEDICAL 
SERVICE
    
    Covered inpatient and outpatient services provided after the sudden onset of an
emergency medical condition as defined above. These services must be furnished
by a qualified provider, and must be necessary to evaluate or stabilize the
emergency medical condition [42 CFR 438.114(a)].ENCOUNTER
    
    A record of a health care-related service rendered by a provider or providers
registered with AHCCCS to a member who is enrolled with a Contractor on the
date of service.ENROLLEE
    
    An eligible person who is enrolled in AHCCCS, as defined in A.R.S. § 36-2901,
A.R.S. § 36-2981, A.R.S. § 36-2901.01, and 42 CFR 438.10(a).ENROLLMENT
    
    The process by which an eligible person becomes a member of a Contractors plan.EPSDT
    
    Early and Periodic Screening, Diagnosis and Treatment; services for persons
under 21 years of age, as described in AHCCCS Rules R9-22, Article 2.FAMILY PLANNING 
SERVICES EXTENSION 
PROGRAM
    
    A program that provides only family planning services for a maximum of two
consecutive 12-month periods to a SOBRA woman whose pregnancy has ended and who
is not otherwise eligible for full Title XIX services.FEDERALLY QUALIFIED 
HEALTH CENTER
(FQHC)
    
    An entity that meets the requirements and receives a grant and funding pursuant
to Section 330 of the Public Health Service Act. An FQHC includes an
outpatient health program or facility operated by a tribe or tribal
organization under the Indian Self-Determination and Education Assistance Act
(P.L. 93-638) or an urban Indian organization receiving funds under Title V of
the Indian Health Care Improvement Act (P.L. 94-437).FEE-FOR-SERVICE
(FFS)
    
    A method of payment to registered providers on an amount per-service basis.FES
    
    Federal Emergency Services program covered under R9-22-217, to treat an
emergency medical condition for a member who is determined eligible under
A.R.S. § 36-2903.03 (D).FFP
    
    Federal financial participation (FFP) refers to the contribution that the
federal government makes to the Title XIX and Title XXI program portions of
AHCCCS, as defined in 42 CFR 400.203.FISCAL YEAR (FY)
    
    The budget year  federal fiscal year: October 1 through September 30; State
fiscal year: July 1 through June 30.FREEDOM OF CHOICE
(FC)
    
    The opportunity given to each member who does not specify a Contractor
preference at the time of enrollment to choose between the Contractors
available within the Geographic Service Area in which the member is enrolled.
 
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SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 FREEDOM TO WORK
(TICKET TO WORK)
    
    Eligible individuals under the Title XIX expansion program that extends
eligibility to individuals 16 through 64 years old who meet SSI disability
criteria; whose earned income, after allowable deduction, is at or below 250%
of the FPL and who are not eligible for any other Medicaid program.GEOGRAPHIC SERVICE 
AREA (GSA)
    
    A specific county or defined grouping of counties designated by AHCCCS within
which a Contractor provides, directly or through subcontract, covered health
care to members enrolled with that Contractor.GRIEVANCE SYSTEM
    
    A system that includes a process for enrollee grievances, enrollee appeals,
provider claim disputes, and access to the state fair hearing system.HEALTHCARE GROUP OF 
ARIZONA (HCG)
    
    A prepaid medical coverage plan marketed to small, uninsured businesses and
political subdivisions within the state.HEALTH PLAN
    
    See CONTRACTOR.HIPAA
    
    The Health Insurance Portability and Accountability Act (P.L. 104-191); also
known as the Kennedy-Kassebaum Act, signed August 21, 1996.IBNR
    
    Incurred but not reported: liability for services rendered for which claims
have not been received.IHS
    
    Indian Health Service authorized as a federal agency pursuant to 25 U.S.C. 1661.KIDSCARE
    
    A program for individuals under the age of 19 years, who are eligible under the
SCHIP program, in households with income at or below 200% FPL. All members,
except Native American members, are required to pay a premium amount based on
the number of children in the family and the gross family income. Also
referred to as Title XXI.LIABLE PARTY
    
    A person or entity that is or may be, by agreement, circumstance or otherwise,
liable to pay all or part of the medical expenses incurred by an AHCCCS
applicant or member.LIEN
    
    A legal claim, filed with the County Recorders office in the county in which a
member resides and/or in the county an injury was sustained, for the purpose of
ensuring that AHCCCS receives reimbursement for medical services paid. The
lien is attached to any settlement the member may receive as a result of an
injury.MANAGED CARE
    
    Systems that integrate the financing and delivery of health care services to
covered individuals by means of arrangements with selected providers to furnish
comprehensive services to members; establish explicit criteria for the
selection of health care providers; have financial incentives for members to
use providers and procedures associated with the plan; and have formal programs
for quality, utilization management and the coordination of care.MANAGEMENT SERVICES 
AGREEMENT
    
    A type of subcontract with an entity in which the owner of the Contractor
delegates some or all of the comprehensive management and administrative
services necessary for the operation of the Contractor.MANAGEMENT SERVICES 
SUBCONTRACTOR
    
    An entity to which the Contractor delegates the comprehensive management and
administrative services necessary for the operation of the Contractor.MANAGING EMPLOYEE
    
    A general manager, business manager, administrator, director, or other
individual who exercises operational or managerial control over or who directly
or indirectly conducts the day-to-day operation of an institution, organization
or agency.
 
  11




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##### 



SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 MATERIAL OMISSION
    
    Facts, data or other information excluded from a report, contract, etc., the
absence of which could lead to erroneous conclusions following reasonable
review of such report, contract, etc.MAJOR UPGRADE
    
    Any upgrade or changes that may result in a disruption to the following:loading of contracts, providers or members, issuing prior authorizations or the
adjudication of claims.MEDICAID
    
    A federal/state program authorized by Title XIX of the Social Security Act, as
amended.MEDICAL EXPENSE 
DEDUCTION (MED)
    
    Title XIX waiver member whose family income exceeds the limits of all other
Title XIX categories (except ALTCS) and has family medical expenses that reduce
income to or below 40% of the FPL. MED members may or may not have a
categorical link to Title XIX.MEDICAL MANAGEMENT
    
    An integrated process or system that is designed to assure appropriate
utilization of health care resources, in the amount and duration necessary to
achieve desired health outcomes, across the continuum of care (from prevention
to end of life care).MEDICARE
    
    A federal program authorized by Title XVIII of the Social Security Act, as
amended.MEDICARE MANAGED 
CARE PLAN
    
    A managed care entity that has a Medicare contract with CMS to provide services
to Medicare beneficiaries, including Medicare Advantage Plan (MAP), Medicare
Advantage Prescription Drug Plan (MAPDP), MAPDP Special Needs Plan, or Medicare
Prescription Drug Plan.MEDICARE PART D 
EXCLUDED DRUGS
    
    Medicare Part D is the prescription drug coverage option available to Medicare
beneficiaries, including those also eligible for Medicaid. Medications that
are available under this benefit are not covered by AHCCCS for dual eligible
members. Certain drugs that are excluded from coverage by Medicare continue to
be covered by AHCCCS. Those medications are barbiturates, benzodiazepines, and
over-the-counter medication as defined in the AMPM. Prescription medications
that are covered under Medicare, but are not on a Part D health plans
formulary are not considered excluded drugs, and are not covered by AHCCCS.MEMBER
    
    See ENROLLEE.NON-CONTRACTING 
PROVIDER
    
    A person or entity that provides services as prescribed in A.R.S. § 36-2901,
but does not have a subcontract with an AHCCCS Contractor.NON-MEDICAL EXPENSE 
DEDUCTION (NON MED) 
MEMBER
    
    See AHCCCS CARE.NPI
    
    National Provider Identifier assigned by the CMS contracted national enumerator.OFFEROR
    
    An organization or other entity that submits a proposal to the Administration
in response to this RFP, as defined in R9-22-101.PERFORMANCE 
STANDARDS
    
    A set of standardized measures designed to assist AHCCCS in evaluating,
comparing and improving the performance of its Contractors.PMMIS
    
    AHCCCSs Prepaid Medical Management Information System.
 
  12




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##### 



SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 POST STABILIZATION 
SERVICES
    
    Medically necessary services, related to an emergency medical condition,
provided after the members condition is sufficiently stabilized in order to
maintain, improve or resolve the members condition so that the member could be
safely discharged or transferred to another location [42 CFR 438-114(a)].POTENTIAL ENROLLEE
    
    A Medicaid-eligible recipient who is not yet enrolled with a Contractor [42 CFR
438.10(a)].PRIMARY CARE 
PROVIDER (PCP)
    
    An individual who meets the requirements of A.R.S. § 36-2901, and who is
responsible for the management of a members health care. A PCP may be a
physician defined as a person licensed as an allopathic or osteopathic
physician according to A.R.S. Title 32, Chapter 13 or Chapter 17, or a
practitioner defined as a physician assistant licensed under A.R.S. Title 32,
Chapter 25, or a certified nurse practitioner licensed under A.R.S. Title 32,
Chapter 15.PRIOR PERIOD
    
    The period of time, prior to a members enrollment, during which the member is
eligible for covered services. The time frame is from the effective date of
eligibility to the day a member is enrolled with a Contractor.PROVIDER
    
    Any person or entity that contracts with AHCCCS or a Contractor for the
provision of covered services to members according to the provisions A.R.S. §
36-2901 or any subcontractor of a provider delivering services pursuant to
A.R.S. § 36-2901.QUALIFIED MEDICARE 
BENEFICIARY DUAL 
ELIGIBLE (QMB DUAL)
    
    A person, eligible under A.R.S. § 36-2971(6), who is entitled to Medicare Part
A insurance and meets certain income and residency requirements of the
Qualified Medicare Beneficiary program. A QMB who is also eligible for
Medicaid, is commonly referred to as a QMB dual eligible.RATE CODE
    
    Eligibility classification for capitation payment purposes.REGIONAL BEHAVIORAL 
HEALTH AUTHORITY
(RBHA)
    
    An organization under contract with ADHS, that administers covered behavioral
health services in a geographically specific area of the state. Tribal
governments, through an agreement with ADHS, may operate a tribal regional
behavioral health authority (TRBHA) for the provision of behavioral health
services to Native American members living on-reservation.REINSURANCE
    
    A risk-sharing program provided by AHCCCS to Contractors for the reimbursement
of certain contract service costs incurred for a member beyond a predetermined
monetary threshold.RELATED PARTY
    
    A party that has, or may have, the ability to control or significantly
influence a Contractor, or a party that is, or may be, controlled or
significantly influenced by a Contractor. Related parties include, but are
not limited to, agents, managing employees, persons with an ownership or
controlling interest in the Offeror and their immediate families,
subcontractors, wholly-owned subsidiaries or suppliers, parent companies,
sister companies, holding companies, and other entities controlled or managed
by any such entities or persons.RISK GROUP
    
    Grouping of rate codes that are paid at the same capitation rate.RFP
    
    Request For Proposal is a document prepared by AHCCCS, which describes the
services required and instructs prospective Offerors about how to prepare a
response (proposal), as defined in R9-22-101.RURAL HEALTH CLINIC
(RHC)
    
    A clinic located in an area designated by the Bureau of Census as rural, and by
the Secretary of the DHHS as medically underserved or having an insufficient
number of physicians, which meets the requirements under 42 CFR 491.
 
  13




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##### 



SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 SCHIP
    
    State Childrens Health Insurance Program under Title XXI of the Social
Security Act. The Arizona version of SCHIP is referred to as KidsCare. See
KIDSCARE.SCOPE OF SERVICES
    
    See COVERED SERVICES.SERVICE LEVEL 
AGREEMENT
    
    A type of subcontract with a corporate owner or any of its divisions or
subsidiaries that requires specific levels of service for administrative
functions or services for the Contractor, specifically related to fulfilling
the Contractors obligations to AHCCCS under the terms of this contract.SOBRA
    
    Eligible pregnant women under Section 9401 of the Sixth Omnibus Budget and
Reconciliation Act of 1986, amended by the Medicare Catastrophic Coverage Act
of 1988, 42 U.S.C. 1396a(a)(10)(A)(ii)(IX), November 5, 1990, with individually
budgeted incomes at or below 150% of the FPL, and children in families with
individually budgeted incomes ranging from below 100% to 140% of the FPL,
depending on the age of the child.SOBRA FAMILY 
PLANNING
    
    Female members eligible for family planning services only, for a maximum of two
consecutive 12-month periods following the loss of SOBRA eligibility.SPECIAL HEALTH CARE 
NEEDS
    
    Members with special health care needs are those members who have serious and
chronic physical, developmental or behavioral conditions, and who also require
medically necessary health and related services of a type or amount beyond that
generally required by members.STATE
    
    The State of Arizona.STATE ONLY 
TRANSPLANT MEMBERS
    
    Individuals who are eligible under one of the Title XIX eligibility categories
and found eligible for a transplant, but subsequently lose Title XIX
eligibility due to excess income become eligible for one of two extended
eligibility options as specified in A.R.S. 36-2907.10 and A.R.S. 36-2907.11.STATE PLAN
    
    The written agreements between the State and CMS, which describe how the AHCCCS
program meets CMS requirements for participation in the Medicaid program and
the State Childrens Health Insurance Program.SUBCONTRACT
    
    An agreement entered into by the Contractor with a provider of health care
services, who agrees to furnish covered services to members or with any other
organization or person who agrees to perform any administrative function or
service for the Contractor specifically related to fulfilling the Contractors
obligations to AHCCCS under the terms of this contract, as defined in
R9-22-101.SUBCONTRACTOR
    
    (1) A provider of health care who agrees to furnish covered services to members.(2) A person, agency or organization with which the Contractor has contracted
or delegated some of its management/administrative functions or
responsibilities.(3) A person, agency or organization with which a fiscal agent has entered into
a contract, agreement, purchase order or lease (or leases of real property) to
obtain space, supplies, equipment or services provided under the AHCCCS
agreement.SUPPLEMENTAL
SECURITY INCOME
(SSI) AND SSI
RELATED GROUPS
    
    Eligible individuals receiving income through federal cash assistance programs
under Title XVI of the Social Security Act who are aged, blind or disabled and
have household income levels at or below 100% of the FPL.
 
  14




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##### 



SECTION C: DEFINITIONS
    
    Contract/RFP No. YH09-0001
 TEMPORARY 
ASSISTANCE TO NEEDY 
FAMILIES (TANF)
    
    A federal cash assistance program under Title IV of the Social Security Act
established by the Personal Responsibility and Work Opportunity Reconciliation
Act of 1996 (P.L. 104-193). It replaced Aid To Families With Dependent
Children (AFDC).THIRD PARTY 
LIABILITY (TPL)
    
    See LIABLE PARTY.TITLE XIX MEMBER
    
    A member eligible for federally funded Medicaid programs under Title XIX of the
Social Security Act including those eligible under 1931 provisions of the
Social Security Act, Sixth Omnibus Budget Reconciliation Act (SOBRA),
Supplemental Security Income (SSI), SSI-related groups, Title XIX Waiver
groups, Medicare Cost Sharing groups, Breast and Cervical Cancer Treatment
program and Freedom to Work program.TITLE XIX WAIVER 
GROUP (TWG)MEMBER
    
    All AHCCCS Care (Non-MED) and MED members who do not meet the requirements of a
categorically linked Medicaid program.TITLE XXI MEMBER
    
    A member eligible for acute care services under Title XXI of the Social
Security Act, referred to in Federal legislation as the State Childrens
Health Insurance Program (SCHIP). The Arizona version of SCHIP is referred to
as KidsCare.WWHP
    
    Well Woman Health-Check Program, administered by the Arizona Department of
Health Services and funded by the Centers for Disease Control and Prevention.
(See AMPM Chapter 300, Section 320)YEAR
    
    See CONTRACT YEAR.YOUNG ADULT 
TRANSITIONAL 
INSURANCE (YATI)
    
    Eligible individuals, between 18 and 21 years of age who were formerly enrolled
through the foster care program.
 
 
  15




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SECTION D: PROGRAM REQUIREMENTS
 INTRODUCTION
   
    
    Recognizes that Medicaid members are entitled to care and assistance navigating the
service delivery system and demonstrates special effort to assure members receive necessary
services, including prevention and screening services.
 
    
    Recognizes that Medicaid members with special health care needs or chronic health
conditions require care coordination, and provides that coordination. This is particularly
true if a member must receive services from other AHCCCS Contractors in addition to the
Contractor.
 
    
    Recognizes that Medicaid members have the right to contact their elected officials in an
effort to secure necessary services and assist members in order to reduce their need to
contact elected officials. The Contractor provides information to elected officials to
help them respond to the member.
 
    
    Recognizes that health care providers are an essential partner in the delivery of health
care services, and operates in a manner that is efficient and effective for health care
providers as well as the Contractor.
 
    
    Avoids administrative practices that place unnecessary burdens on providers with little
or no impact on quality of care or cost containment.
 
    
    Recognizes that performance improvement is both clinical and operational in nature and
self monitors and self corrects as necessary to improve contract compliance or operational
excellence.
 
    
    Recognizes that the program is publicly funded, and as such is subject to public
scrutiny and behaves in a manner that is supported by the general public.
 
    
    Recognizes that the program is subject to significant regulation and operates in
compliance with those regulations.
  1. TERM OF CONTRACT AND OPTION TO RENEW
   
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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Contractors Notice of Intent Not To Renew:
 Contract Termination:
 a.
    
    Notification of subcontractors and members.b.
    
    Payment of all outstanding obligations for medical care rendered to members. Until AHCCCS is
satisfied that the Contractor has paid all such obligations, the Contractor shall provide the
following reports to AHCCCS on a monthly basis (due the 15th day of the month, for
the preceding month):
 (1)
    
    A monthly claims aging report by provider/creditor including IBNR amounts;(2)
    
    A monthly summary of cash disbursements and provider/creditor settlements;(3)
    
    A monthly accounting of Member Grievances and Provider Claim Disputes and their
disposition;(4)
    
    Additional reporting as requested in the termination letter issued by AHCCCS.
 c.
    
    Quarterly and Audited Financial Statements up to the date of contract termination. The
financial statement requirement will not be absolved without an official release from AHCCCS.
 d.
    
    Encounter reporting until all services rendered prior to contract termination have reached
adjudicated status and data validation of the information has been completed, as communicated
by a letter of release from AHCCCS.
 e.
    
    Cooperation with reinsurance audit activities on prior contract years until release has been
granted by AHCCCS.
 f.
    
    Cooperation with any open reconciliation activities including, but not limited to, PPC, or
MED Prospective until release has been granted by AHCCCS.
 g.
    
    Quarterly Quality Management and Medical Management reports will be submitted as required by
Section D, Paragraphs 23, Quality Management, and 24, Medical Management, as appropriate to
provide AHCCCS with information on services rendered up to the date of Contract termination.
This will include quality of care (QOC) concern reporting based on the date of service, as
opposed to the date of reporting, for a period of 3 months after contract termination.h.
    
    Performance Bond will be required until remaining AHCCCS liabilities are less than $50,000.
 i.
    
    In the event of termination or suspension of the contract by AHCCCS, such termination or
suspension shall not affect the obligation of the Contractor to indemnify AHCCCS for any claim
by any third party against the State or AHCCCS arising from the Contractors performance of
this contract and for which the Contractor would otherwise be liable under this contract.
 
  17




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 j.
    
    Any dispute by the Contractor, with respect to termination or suspension of this contract by
AHCCCS, shall be exclusively governed by the provisions of Section E, Paragraph 26, Disputes.
 k.
    
    Any funds advanced to the Contractor for coverage of members for periods after the date of
termination shall be returned to AHCCCS within 30 days of termination of the contract.
 l.
    
    Record retention requirements, as described in Section D Paragraph 63; Section E, Paragraph
40 and Attachment A, Paragraph 20, will apply.
 2. ELIGIBILITY CATEGORIES
   Title XIX
 1931 (Also referred to as TANF-related):
 SSI and SSI Related Groups:
 Freedom to Work (Ticket to Work) :
 SOBRA:
 SOBRA Family Planning:
 Breast and Cervical Cancer Treatment Program (BCCTP):
 Young Adult Transitional Insurance (YATI):
 
  18




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Title XIX Waiver Group
 AHCCCS Care (Non-MED):
 MED:
 Title XXI
 KidsCare:
 State-Only
 State-Only Transplants:
 1.
    
    The individual has been determined ineligible for Title XIX due to excess
income;
 2.
    
    The individual has been placed on a donor waiting list before eligibility
expired;
 3.
    
    The individual has entered into a contractual arrangement with the
transplant facility to pay the amount of income which is in excess of the eligibility
income standards (referred to as transplant share of cost).
    
  19




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 3. ENROLLMENT AND DISENROLLMENT
 Enrollment Choice Change
of Contractor Policy Change of Plan Policy Change of Plan Policy Change of Plan Policy
 1.
    
    Becomes ineligible for the AHCCCS program;2.
    
    Moves out of the Contractors service areas;
 3.
    
    Changes contractors during the members open enrollment/annual enrollment choice
period;
 4.
    
    The Contractor does not, because of moral or religious objections, cover the service
the member seeks; or5.
    
    When approved for a Contractor change [42 CFR 438.56].
   Social Security Administration (SSA)
    
    SSA determines eligibility for the
Supplemental Security Income (SSI)
cash program. SSI cash recipients
are automatically eligible for
AHCCCS coverage.Department of Economic Security (DES)
    
    DES determines eligibility for
families with children under section
1931 of the Social Security Act,
pregnant women and children under
SOBRA, the Adoption Subsidy Program,
Title IV-E foster care children,
Young Adult Transitional Insurance
Program, the Federal Emergency
Services program (FES) and Title XIX
Waiver Members.AHCCCS
    
    AHCCCS determines eligibility for
the SSI/Medical Assistance Only
groups, including the FES program
for this population (aged, disabled,
blind), the Arizona Long Term Care
System (ALTCS), the Qualified
Medicare Beneficiary program and
other Medicare cost sharing
programs, BCCTP, the Freedom to Work
program, the Title XXI KidsCare
program and the State-Only
Transplant program.
  Member Choice of Contractor
   
  20




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
     th st
 Prior Period Coverage:
  Newborns :
  
  21




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Enrollment Guarantees:
 Native Americans :
 4. ANNUAL ENROLLMENT CHOICE
 Change of Plan Policy Member Transition for Annual Enrollment
Choice Policy, Open Enrollment and Other Plan Changes Policy, AMPM
 5. ENROLLMENT AFTER CONTRACT AWARD
 Conversion Group Assignment
  
  22




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  6. AUTO-ASSIGNMENT ALGORITHM
   7. AHCCCS MEMBER IDENTIFICATION CARDS
  8. MAINSTREAMING OF AHCCCS MEMBERS
   a.
    
    Denying or not providing a member any covered service or access to an available facility.
 b.
    
    Providing to a member any covered service which is different, or is provided in a different
manner or at a different time from that provided to other members, other public or private
patients or the public at large, except where medically necessary.
 
  23




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 c.
    
    Subjecting a member to segregation or separate treatment in any manner related to the receipt
of any covered service; restricting a member in any way in his or her enjoyment of any
advantage or privilege enjoyed by others receiving any covered service.
 d.
    
    The assignment of times or places for the provision of services on the basis of the race,
color, creed, religion, age, sex, national origin, ancestry, marital status, sexual
preference, income status, AHCCCS membership, or physical or mental handicap of the
participants to be served.
   9. TRANSITION OF MEMBERS
 Member Transition for Annual Enrollment
Choice, Open Enrollment and Other Plan Changes Policy
 a.
    
    Members with significant medical conditions such as a high-risk pregnancy or pregnancy within
the last 30 days, the need for organ or tissue transplantation, chronic illness resulting in
hospitalization or nursing facility placement, etc.;
 b.
    
    Members who are receiving ongoing services such as dialysis, home health, chemotherapy and/or
radiation therapy, or who are hospitalized at the time of transition;
 c.
    
    Members who have conditions requiring ongoing monitoring or screening such as elevated blood
lead levels and members who were in the NICU after birth;
 d.
    
    Members who frequently contact AHCCCS, state and local officials, the Governors Office
and/or the media;
 e.
    
    Members who have received prior authorization for services such as scheduled surgeries,
out-of-area specialty services, or nursing home admission;
 f.
    
    Prescriptions, DME and medically necessary transportation ordered for the transitioning
member by the relinquishing Contractor; and
 g.
    
    Medical records of the transitioning member (the cost, if any, of reproducing and forwarding
medical records shall be the responsibility of the relinquishing AHCCCS Contractor).h.
    
    Any members transitioning to CMDP.
  10. SCOPE OF SERVICES
 AHCCCS Medical Policy Manual AMPM AHCCCS Contractor Operations Manual (ACOM),
 
  24




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
     Notice
of Action Policy Periodic Report Requirements
  Ambulatory Surgery :
 
  25




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 American Indian Health Program (AIHP) :
  Anti-hemophilic Agents and Related Services: Catastrophic Reinsurance
 Audiology
 Behavioral Health
 Childrens Rehabilitative Services (CRS):
   
  26




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Medicare Cost Sharing for Members in Traditional Fee for Service Medicare Policy Medicare Cost
Sharing for Members in Medicare Managed Care Plans Policy
 Chiropractic Services :
 Dialysis
 Early and Periodic Screening, Diagnosis and Treatment (EPSDT): AMPM
   Early Detection Health Risk Assessment, Screening, Treatment and Primary Prevention:
 
  27




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Emergency Services :
 a.
    
    Emergency services facilities adequately staffed by qualified medical professionals to
provide pre-hospital, emergency care on a 24-hour-a-day, 7-day-a-week basis, for the sudden
onset of a medically emergent condition. Emergency medical services are covered without
prior authorization. The Contractor is encouraged to contract with emergency service
facilities for the provision of emergency services. The Contractor shall be responsible
for educating members and providers regarding appropriate utilization of emergency room
services including behavioral health emergencies. The Contractor shall monitor emergency
service utilization (by both provider and member) and shall have guidelines for
implementing corrective action for inappropriate utilization;
 b.
    
    All medical services necessary to rule out an emergency condition; andc.
    
    Emergency transportation.
    1.
    
    A member had an emergency medical condition, including cases in which the absence of
medical attention would not have resulted in the outcomes identified in the definition of
emergency medical condition under 42 CFR 438.114.
 2.
    
    A representative of the Contractor (an employee or subcontracting provider) instructs
the member to seek emergency medical services.
  1.
    
    Limit what constitutes an emergency medical condition as defined in 42 CFR 438.114, on
the basis of lists of diagnoses or symptoms.
 2.
    
    Refuse to cover emergency services based on the failure of the emergency room provider,
hospital, or fiscal agent to notify the Contractor of the members screening and treatment
within 10 calendar days of presentation for emergency services. Claims submission by the
hospital within 10 calendar days of presentation for the emergency services constitutes
notice to the Contractor. This notification stipulation is only related to the provision
of emergency services.
 3.
    
    Require notification of Emergency Department treat and release visits as a condition of
payment unless the plan has prior approval of the AHCCCS Administration.
   
  28




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Family Planning : AMPM,
  Foot and Ankle Services Children :
 Foot and Ankle Services Adults
 Home and Community Based Services (HCBS): AMPM.
 Home Health :
 Hospice : AMPM
 Hospital :
 
  29




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Immunizations :
 Incontinence Supplies
 Laboratory :
  Maternity :
  Medical Foods : AMPM AMPM
 
  30




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Medical Supplies, Durable Medical Equipment (DME), and Prosthetic Devices :
 Nursing Facility : AMPM.
  HealthPlan75DayNotice@azahcccs.gov
  1.
    
    Member Name2.
    
    AHCCCS ID3.
    
    Date of Birth4.
    
    Name of Facility5.
    
    Admission Date to the Facility6.
    
    Date they reach the 75 days7.
    
    Name of Contractor of enrollment
 Nutrition : AMPM
 Oral Health : AMPM
 
  31




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Orthotics
 Physician :
 Post-stabilization Care Services Coverage and Payment:
  1.
    
    Post-stabilization care services that were pre-approved by the Contractor; or2.
    
    Post-stabilization care services were not pre-approved by the Contractor
because the Contractor did not respond to the treating providers request for
pre-approval within one hour after being requested to approve such care or could not be
contacted for pre-approval.3.
    
    The Contractor representative and the treating physician cannot reach agreement
concerning the members care and a Contractor physician is not available for
consultation. In this situation, the Contractor must give the treating physician the
opportunity to consult with a Contractor physician and the treating physician may
continue with care of the patient until a Contractor physician is reached or one of the
criteria in 42 CFR 422.113(c)(3) is met.
  1.
    
    A Contractor physician with privileges at the treating hospital assumes
responsibility for the members care;
 2.
    
    A Contractor physician assumes responsibility for the members care through
transfer;
 3.
    
    A Contractor representative and the treating physician reach an agreement
concerning the members care; or
 4.
    
    The member is discharged.
 Pregnancy Terminations:
  Prescription Drugs:
 
  32




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Primary Care Provider (PCP ):
 Radiology and Medical Imaging :
 Rehabilitation Therapy :
 Respiratory Therapy :
 Transplantation of Organs and Tissue, and Related Immunosuppressant Drugs: AMPM
 Transportation :
 Triage/Screening and Evaluation :
 
  33




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Vision Services/Ophthalmology/Optometry AMPM
  11. SPECIAL HEALTH CARE NEEDS
     
    
    Accessible
 
    
    Continuous
 
    
    Coordinated
 
    
    Family-centered
 
    
    Comprehensive
 
    
    Compassionate
 
    
    Culturally effective
  12. BEHAVIORAL HEALTH SERVICES
  
  34




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Member Education:
 a.
    
    Behavior Management (behavioral health personal care, family support/home care training,
self-help/peer support)b.
    
    Behavioral Health Case Management Services (limited)c.
    
    Behavioral Health Nursing Servicesd.
    
    Emergency Behavioral Health Caree.
    
    Emergency and Non-Emergency Transportationf.
    
    Evaluation and Assessmentg.
    
    Individual, Group and Family Therapy and Counselingh.
    
    Inpatient Hospital Services (the Contractor may provide services in alternative inpatient
settings that are licensed by the Arizona Department of Health Services, Division of Assurance
and Licensure, the Office of Behavioral Health Licensure, in lieu of services in an inpatient
hospital. These alternative settings must be lower cost than traditional inpatient settings.
The cost of the alternative settings will be considered in capitation rate development)
 i.
    
    Non-Hospital Inpatient Psychiatric Facilities Services (Level I residential treatment centers
and sub-acute facilities)
 j.
    
    Laboratory and Radiology Services for Psychotropic Medication Regulation and Diagnosisk.
    
    Opioid Agonist Treatmentl.
    
    Partial Care (Supervised day program, therapeutic day program and medical day program)
 m.
    
    Psychosocial Rehabilitation (living skills training; health promotion; supportive employment
services)
 n.
    
    Psychotropic Medicationo.
    
    Psychotropic Medication Adjustment and Monitoringp.
    
    Respite Care (with limitations)q.
    
    Rural Substance Abuse Transitional Agency Servicesr.
    
    Screenings.
    
    Behavioral Health Therapeutic Home Care Services
 Referrals
  Emergency Services
 
  35




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Comorbidities:
  Coordination of Care:
 Medication Management Services:
   
  36




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Transfer of Care:
 1.
    
    Guidelines for when a transition of the member to the RBHA for ongoing treatment is
indicated.
 2.
    
    Protocols for notifying the RBHA of the members transfer, including reason for
transfer, diagnostic information, and medication history.
 3.
    
    Protocols and guidelines for the transfer of medical records, including but not limited
to which parts of the medical record are to be copied, timeline for making the medical
record available to the RBHA, observance of confidentiality of the members medical record,
and protocols for responding to RBHA requests for additional medical record information.
 4.
    
    Protocols for transition of prescription services, including but not limited to
notification to the RBHA of the members current medications and timeframes for dispensing
and refilling medications during the transition period. This coordination must ensure at a
minimum, that the member does not run out of prescribed medications prior to the first
appointment with a RBHA prescriber and that all relevant member pertinent medical
information as outlined above and including the reason for transfer is forwarded to the
receiving RBHA prescriber prior to the members first scheduled appointment with the RBHA
prescriber.
 5.
    
    Contractor activities to monitor to ensure that members are appropriately transitioned
to the RBHA for care.
  13. AHCCCS GUIDELINES, POLICIES AND MANUALS
  14. MEDICAID SCHOOL BASED CLAIMING PROGRAM (MSBC)
   
  37




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  15. PEDIATRIC IMMUNIZATIONS AND THE VACCINES FOR CHILDREN PROGRAM
    16. STAFF REQUIREMENTS AND SUPPORT SERVICES
   
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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  th
 Key Staff
 a.
    
    *Administrator/CEO/COOor designee must be available, full time, to fulfill the
responsibilities of the position and to oversee the entire operation of the Contractor. The
Administrator shall devote sufficient time to the Contractors operations to ensure adherence
to program requirements and timely responses to AHCCCS Administration.
 b.
    
    *Medical Director/CMOwho shall be an Arizona-licensed physician. The Medical Director shall
be actively involved in all-major clinical programs and QM and MM components of the
Contractor. The Medical Director shall devote sufficient time to the Contractor to ensure
timely medical decisions, including after-hours consultation as needed.
 c.
    
    Chief Financial Officer/CFOwho is available, full time, to fulfill the responsibilities of
the position and to oversee the budget and accounting systems implemented by the Contractor.
 d.
    
    Pharmacy Director/Coordinatorwho is an Arizona licensed pharmacist or physician who oversees
and administers the prescription drug and pharmacy benefits. The Pharmacy
Coordinator/Director may be an employee or Contractor of the Plan.
 e.
    
    Dental Director/Coordinatorwho is responsible for coordinating dental activities of the
health plan and providing required communication between the plan and AHCCCS. The Dental
Director/Coordinator may be an employee or Contractor of the plan and must be licensed in
Arizona if they are required to review or deny dental services.
 f.
    
    *Compliance Officerwho will implement and oversee the Contractors compliance program. The
compliance officer shall be an on-site management official, available to all employees, with
designated and recognized authority to access records and make independent referrals to the
AHCCCS Office of Program Integrity. See Section D, Paragraph 62, Corporate Compliance.
 
  39




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 g.
    
    *Dispute and Appeal Managerwho will manage and adjudicate member and provider disputes
arising under the Grievance System including member grievances, appeals, and requests for
hearing and provider claim disputes.
 h.
    
    Business Continuity Planning Coordinatoras noted in the ACOM Business Continuity and
Recovery Plan Policy.
 i.
    
    *Contract Compliance Officerwho will serve as the primary point-of-contact for all
Contractor operational issues.
  
    
    Coordinate the tracking and submission of all contract deliverables
 
    
    Field and coordinate responses to AHCCCS inquiries
 
    
    Coordinate the preparation and execution of contract requirements such as OFRS, random
and periodic audits and ad hoc visits
 j.
    
    *Quality Management Coordinatorwho is an Arizona-licensed registered nurse, physician or
physicians assistant or a Certified Professional in Healthcare Quality (CPHQ) by the National
Association for Health Care Quality (NAHQ) and/or Certified in Health Care Quality and
Management (CHCQM) by the American Board of Quality Assurance and Utilization Review
Providers. The QM Coordinator must have experience in quality management and quality
improvement.
  
    
    Ensure individual and systemic quality of care
 
    
    Integrate quality throughout the organization
 
    
    Implement process improvement
 
    
    Resolve, track and trend quality of care grievances
 
    
    Ensure a credentialed provider network
 k.
    
    Performance/Quality Improvement CoordinatorThe Performance/Quality Improvement Coordinator
will have a minimum qualification as a CPHQ or CHCQM or comparable education and experience in
data and outcomes measurement.
  
    
    Focus organizational efforts on improving clinical quality performance measures
 
    
    Develop and implement performance improvement projects
 
    
    Utilize data to develop intervention strategies to improve outcomes
 
    
    Report quality improvement/performance outcomes
 l.
    
    *Maternal Health/EPSDT (child health) Coordinatorwho shall be an Arizona licensed nurse,
physician or physicians assistant; or have a Masters degree in health services, public
health, health care administration or other related field, and/or a CPHQ or CHCQM. Staffing
under this position should be sufficient to meet quality and performance measure goals.
  
    
    Ensuring receipt of EPSDT services
 
    
    Ensuring receipt of maternal and postpartum care
 
    
    Promoting family planning services
 
    
    Promoting preventive health strategies
 
    
    Identification and coordination assistance for identified member needs
 
    
    Interface with community partners
 m.
    
    *Medical Management Coordinatorwho is an Arizona licensed registered nurse, physician or
physicians assistant if required to make medical necessity determinations; or have a Masters
degree in health services, health care administration, or business administration if not
required to make medical necessity determination.
  
    
    Ensure adoption and consistent application of appropriate inpatient and outpatient
medical necessity criteria
 
    
    Ensure appropriate concurrent review and discharge planning of inpatient stays is
conducted
 
    
    Develop, implement and monitor the provision of care coordination, disease management
and case management functions
 
    
    Monitor, analyze and implement appropriate interventions based on utilization data,
including identifying and correcting over or under utilization of services
 
  40




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 n.
    
    *Behavioral Health Coordinatorwho shall be a behavioral health professional as described in
Health Services Rule R9-20. The Behavioral Health Coordinator shall devote sufficient time to
ensure that the Contractors behavioral health referral and coordination activities are
implemented per AHCCCS requirements.
  
    
    Coordinate member behavioral care needs with the RBHA system
 
    
    Develop processes to coordinate behavioral health care between PCPs and RBHAs
 
    
    Participate in the identification of best practices for behavioral health in a primary
care setting
 
    
    Coordinate behavioral care with medically necessary services
 o.
    
    Member Services Managerwho shall coordinate communications with members; serve in the role
of member advocate; coordinate issues with appropriate areas within the organization; resolve
member inquiries/problems and meet standards for resolution, telephone abandonment rates and
telephone hold times.
 p.
    
    *Provider Services Managerwho shall coordinate communications between the Contractor, its
subcontractors, IHS and tribally-operated health programs under P.L. 93-638 (Indian
Self-Determination and Education Assistance Act); provide assistance to providers in resolving
problems; respond to provider inquiries; educate providers about participation in the AHCCCS
program and maintain a sufficient provider network.
 q.
    
    Claims Administrator
  
    
    Develop and implement claims processing systems capable of paying claims in accordance
with state and federal requirements
 
    
    Develop processes for cost avoidance
 
    
    Ensure minimization of claims recoupments
 
    
    Meet claims processing timelines
 
    
    Meet AHCCCS encounter reporting requirements
 r.
    
    *Provider Claims Educator(full-time equivalent employee for a Contractor with over 100,000
members) The position is fully integrated with the Contractors grievance, claims processing,
and provider relations systems and facilitates the exchange of information between these
systems and providers.
  
    
    Educate contracted and non-contracted providers (i.e.: professional and institutional)
regarding appropriate claims submission requirements, coding updates, electronic claims
transactions and electronic fund transfer, and available Contractor resources such as
provider manuals, website, fee schedules, etc.
 
    
    Interfaces with the Contractors call center to compile, analyze, and disseminate
information from provider calls
 
    
    identifies trends and guides the development and implementation of strategies to improve
provider satisfaction
 
    
    Frequently communicates (i.e.: telephonic and on-site) with providers to assure the
effective exchange of information and gain feedback regarding the extent to which providers
are informed about appropriate claims submission practices
 Additional Required Staff
 s.
    
    Prior Authorization staffto authorize health care 24 hours per day, 7 days per week. This
staff shall include an Arizona-licensed nurse, physician or physicians assistant. The staff
will work under the direction of an Arizona-licensed registered nurse, physician, or
physicians assistant.
 t.
    
    *Concurrent Review staffto conduct inpatient concurrent review. This staff shall consist of
an Arizona-licensed nurse, physician, or physicians assistant. The staff will work under the
direction of an Arizona-licensed nurse.
 u.
    
    *Clerical and Support staffto ensure appropriate functioning of the Contractors operation.
 
  41




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 v.
    
    Member Services staffThere shall be sufficient Member Service staff to enable members to
receive prompt resolution of their inquiries/problems.
 w.
    
    *Provider Services staffThere shall be sufficient Provider Services staff to enable
providers to receive prompt responses and assistance (See Section D, Paragraph 29, Network
Management, for more information).
 x.
    
    Claims Processing staffThere shall be sufficient, appropriately trained, Claim Processing
staff to ensure the timely and accurate processing of original claims, resubmissions and
overall adjudication of claims.
 y.
    
    Encounter Processing staffThere shall be sufficient, appropriately trained, Encounter
Processing staff to ensure the timely and accurate processing and submission to AHCCCS of
encounter data and reports.
 Staff Training and Meeting Attendance
     17. WRITTEN POLICIES, PROCEDURES AND JOB DESCRIPTIONS
   18. MEMBER INFORMATION
 Member Information Policy
 
  42




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    Member Information Policy
 Member Information Policy
   I.
    
    A member handbook which, at a minimum, shall include the items listed in the ACOM Member
Information Policy.
  II.
    
    A description of the Contractors provider network, which at a minimum, includes those items
listed in the ACOM Member Information Policy.
 Member Information Policy.
 
  43




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  
    
    Educational information on chronic illnesses and ways to self-manage care
    
    Reminders of flu shots and other prevention measures at appropriate times
    
    Medicare Part D issues
    
    Cultural Competency, other than translation services
    
    Contractor specific issues
    
    Tobacco cessation information
    
    HIV/AIDS testing for pregnant women
    
    Other information as required by the Administration
  a.
    
    An updated member handbook at no cost to the member
 b.
    
    The network description as described in the ACOM Member
Information Policy
  19. SURVEYS
     20. CULTURAL COMPETENCY
 Cultural Competency Policy
 
  44




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 21. MEDICAL RECORDS
    AMPM
     22. ADVANCE DIRECTIVES
  1.
    
    Each contract or agreement with a hospital, nursing facility, home health agency, hospice or
organization responsible for providing personal care, must comply with Federal and State law
regarding advance directives for adult members [42 CFR 438.6(i)(1)]. Requirements include:
 a)
    
    Maintaining written policies that address the rights of adult members to make decisions
about medical care, including the right to accept or refuse medical care, and the right to
execute an advance directive. If the agency/organization has a conscientious objection to
carrying out an advance directive, it must be explained in policies. (A health care
provider is not prohibited from making such objection when made pursuant to A.R.S. §
36-3205.C.1.)
 b)
    
    Provide written information to adult members regarding each individuals rights under
State law to make decisions regarding medical care, and the health care providers written
policies concerning advance directives (including any conscientious objections) [42 CFR
438.6(i)(3)].
 
  45




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 c)
    
    Documenting in the members medical record whether or not the adult member has been
provided the information and whether an advance directive has been executed.
 d)
    
    Not discriminating against a member because of his or her decision to execute or not
execute an advance directive, and not making it a condition for the provision of care.
 e)
    
    Providing education to staff on issues concerning advance directives including
notification of direct care providers of services, such as home health care and personal
care, of any advanced directives executed by members to whom they are assigned to provide
services.
 2.
    
    The Contractor shall require subcontracted PCPs, which have agreements with the entities
described in paragraph 1 above, to comply with the requirements of subparagraphs 1 (a) through
(e) above. The Contractor shall also encourage health care providers specified in
subparagraph a. to provide a copy of the members executed advanced directive, or
documentation of refusal, to the members PCP for inclusion in the members medical record.
 3.
    
    The Contractor shall provide written information to adult members that describe the
following:
 a)
    
    A members rights under State law, including a description of the applicable State law.
 b)
    
    The organizations policies respecting the implementation of those rights, including a
statement of any limitation regarding the implementation of advance directives as a matter
of conscience.c)
    
    The members right to file complaints directly with AHCCCS.
 d)
    
    Changes to State law as soon as possible, but no later than 90 days after the effective
date of the change [42 CFR 438.6(i)(4)].
 23. QUALITY MANAGEMENT (QM)
     1.
    
    A written Quality Assessment and Performance Improvement (QA/PI) plan, an evaluation of
the previous years QA/PI program, and Quarterly QA/PI reports that address its strategies
for performance improvement and conducting the quality management activities.
 2.
    
    QM/PI Program monitoring and evaluation activities that includes Peer Review and
Quality Management Committees chaired by the Contractors Chief Medical Officer.
 3.
    
    Protection of medical records and any other personal health and enrollment information
that identifies a particular member or subset of members in accordance with Federal and
State privacy requirements.4.
    
    Member rights and responsibilities.
 
  46




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 5.
    
    Uniform provisional credentialing, initial credentialing, re-credentialing and
organizational credential verification [42 CFR 438.206(b)(6)]. The Contractor shall
demonstrate that its providers are credentialed and reviewed through the Contractors
Credentialing Committee that is chaired by the Contractors Medical Director [42 CFR
438.214]. The Contractor should refer to Section D, Paragraph 25, Administrative
Performance Standards, and Attachment F, Periodic Report Requirements, for reporting
requirements. The process:
 a.
    
    Shall follow a documented process for provisional credentialing,
initial credentialing, re-credentialing and organizational credential verification
of providers who have signed contracts or participation agreements with the
Contractor;
 b.
    
    Shall not discriminate against particular providers that serve
high-risk populations or specialize in conditions that require costly treatment;
 c.
    
    Shall not employ or contract with providers excluded from participation
in Federal health care programs.
 6.
    
    Tracking and trending of member and provider issues, which includes investigation and
analysis of quality of care issues, abuse, neglect and unexpected deaths. The resolution
process must include:
 a.
    
    Acknowledgement letter to the originator of the concern;b.
    
    Documentation of all steps utilized during the investigation and
resolution process;c.
    
    Follow-up with the member to assist in ensuring immediate health care
needs are met;d.
    
    Closure/resolution letter that provides sufficient detail to ensure
that the member has an understanding of the resolution of their issue, any
responsibilities they have in ensuring all covered, medically necessary care needs
are met, and a Contractor contact name/telephone number to call for assistance or
to express any unresolved concerns;e.
    
    Documentation of implemented corrective action plan(s) or action(s)
taken to resolve the concern;f.
    
    Analysis of the effectiveness of the interventions taken.
 7.
    
    Mechanisms to assess the quality and appropriateness of care furnished to members with
special health care needs.
 8.
    
    Participation in community initiatives including applicable activities of the Medicare
Quality Improvement Organization (QIO).
 9.
    
    Performance improvement programs including performance measures and performance
improvement projects.
   1.
    
    Measure and report to the State its performance, using standard measures required by
the State, or as required by CMS;
 2.
    
    Submit to the State data specified by the State, that enables the State to measure the
Contractors performance; or
 3.
    
    Perform a combination of the activities.
 I. Performance Measures:
 www.cms.hhs.gov
  
  47




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    Minimum Performance Standard
 Goal
     
  48




---



##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Acute-care Contractor Performance Standards
 Performance
    
    Minimum
    
    
    Goal (Healthy PeopleMeasure
    
    Performance Standard
    
    
    Goals)Immunization of Two-year-olds4:3:1:3:3:1 Series
    
    
    74
    %
    
    
    80
    %4:3:1:3:3:1:4 Series
    
    
    68
    %
    
    
    80
    %DTaP - 4 doses
    
    
    85
    %
    
    
    90
    %Polio - 3 doses (*)
    
    
    90
    %
    
    
    90
    %MMR - 1 dose (*)
    
    
    90
    %
    
    
    90
    %Hib - 3 doses (*)
    
    
    86
    %
    
    
    90
    %HBV - 3 doses (*)
    
    
    90
    %
    
    
    90
    %Varicella - 1 dose (*)
    
    
    86
    %
    
    
    90
    %PCV - 4 doses (*)
    
    
    74
    %
    
    
    90
    %Adolescent Immunizations(1)
    
    TBD
    
    
    
    90
    %Childrens Dental Visits 2 to 21 Years
    
    
    55
    %
    
    
    57
    %Well-child Visits 15 Months
    
    
    65
    %
    
    
    90
    %Well-child Visits 3 - 6 Years
    
    
    64
    %
    
    
    80
    %Adolescent Well-care Visits
    
    
    41
    %
    
    
    50
    %EPSDT Participation
    
    
    68
    %
    
    
    80
    %Childrens Access to PCPs 12-24 Months
    
    
    93
    %
    
    
    97
    %Childrens Access to PCPs 25 months-6 Years
    
    
    83
    %
    
    
    97
    %Childrens Access to PCPs 7-11 Years
    
    
    83
    %
    
    
    97
    %Childrens Access to PCPs 12-19 Years
    
    
    81
    %
    
    
    97
    %Timeliness of Prenatal Care
    
    
    80
    %
    
    
    90
    %Appropriate Medications for Asthma (2)
    
    
    86
    %
    
    
    93
    %Diabetes Care: Hb A1c Testing (2)
    
    
    77
    %
    
    
    89
    %Diabetes Care: Eye Exam (2)
    
    
    49
    %
    
    
    68
    %Diabetes Care: LDL-C Screening (2)
    
    
    70
    %
    
    
    91
    %
 Notes:
  th
 (*)
    
    AHCCCS will continue to measure and report results of these individual antigens;
however, a Contractor may not be held accountable for specific Performance Standards unless
AHCCCS determines that completion of a specific antigen or antigens is affecting overall
completion of the childhood immunization series.
 (1)
    
    NCQA has revised this measure, and current AHCCCS and national data are not yet
available.
 (2)
    
    Reporting of the Asthma and Diabetes measures was suspended in the previous
contract period; however, AHCCCS will begin reporting these measures under the CYE
2011 contract, with an initial measurement period of CYE 2010.
 
  49




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    II. Performance Improvement Program:
  1.
    
    Measurement of performance using objective quality indicators2.
    
    Implementation of system interventions to achieve improvement in3.
    
    Evaluation of the effectiveness of the interventions4.
    
    Planning and initiation of activities for increasing or sustaining
improvement
  III. Data Collection Procedures:
  
  50




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 24. MEDICAL MANAGEMENT (MM)
 AMPM ,
 1.
    
    Pharmacy Management; including the evaluation, reporting, analysis and interventions based on
the data and reported through the MM Committee.2.
    
    Prior authorization and Referral Management.
  a)
    
    Have in effect mechanisms to ensure consistent application of review
criteria for authorization decisions;
 b)
    
    Consult with the requesting provider when appropriate [42 CFR
438.210(b)(2)];
 c)
    
    Monitor and ensure that all enrollees with special health care needs
have direct access to care.
 3.
    
    Development and/or Adoption of Practice Guidelines [42 CFR 438.236(b)]: that
 a)
    
    Are based on valid and reliable clinical evidence or a consensus of
health care professionals in the particular field;b)
    
    Consider the needs of the Contractors members;c)
    
    Are adopted in consultation with contracting health care professionals;d)
    
    Are reviewed and updated periodically as appropriate;
 e)
    
    Are disseminated by the Contractor to all affected providers and, upon
request, to enrollees and potential enrollees [42 CFR 438.236(c)];
 f)
    
    Provide a basis for consistent decisions for utilization management,
member education, coverage of services, and other areas to which the guidelines
apply [42 CFR 438.236(d)].
 4.
    
    Concurrent review:
 a)
    
    Consistent application of review criteria; Provide a basis for
consistent decisions for utilization management, coverage of services, and other
areas to which the guidelines apply;b)
    
    Discharge planning.
 5.
    
    Continuity and coordination of care;6.
    
    Monitoring and evaluation of over and/or under utilization of services [42 CFR 438-240(b)(3)];7.
    
    Evaluation of new medical technologies, and new uses of existing technologies;
 8.
    
    Disease Management or Chronic Care Program that reports results and provides for analysis of
the program through the MM Committee; and
 9.
    
    Quarterly Utilization Management Report (details in the AMPM).10.
    
    Within the term of this contract, the Contractor must review all prior authorization
requirements for services, items or medications and submit a report to AHCCCS providing the
rationale for the requirements. AHCCCS shall determine and provide a format for the report.
    ,
 
  51




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 25. ADMINISTRATIVE PERFORMANCE STANDARDS
  Telephone Standards
   a.
    
    The Monthly Average Abandonment Rate shall be 5% or less;
 b.
    
    First Contact Call Resolution shall be 70% or better; and
 c.
    
    The Monthly Average Service Level shall be 75% or better.
  Total number of calls received in a 24-hour period
      Calls answered within 45 seconds for the month reported
 Total of months answered calls + months abandoned calls + (if available) months calls
receiving a busy signal
 not
  
  52




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Credentialing Timeliness
 (approved/denied)
 Complete applications processed
  Type of Credentialing
    
    14 days
    
    
    90 days
    
    
    120 days
    
    
    180 daysProvisional
    
    
    100
    %Initial
    
    
    
    
    
    
    90
    %
    
    
    95
    %
    
    
    100
    %
  1.
    
    Number of applications received2.
    
    Number of completed applications received (separated by type: provisional, initial)3.
    
    Number of completed provisional credentialing applications approved4.
    
    Number of completed provisional credentialing applications denied5.
    
    Number of initial credentialing applications approved6.
    
    Number of initial credentialing applications denied7.
    
    Number of initial (include provisional in this number) applications processed within
90, 120, 180 days
 26. GRIEVANCE SYSTEM
 Enrollee Grievance System Provider Grievance System Standards and Policy
  
  53




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
   27. NETWORK DEVELOPMENT
    
  54




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
      Provider Network Development and Management Plan: Provider Network Development
and Management Plan
 28. PROVIDER AFFILIATION TRANSMISSION
 Provider Affiliation Transmission User Manual
 
  55




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 29. NETWORK MANAGEMENT
  a.
    
    Communicate with the network regarding contractual and/or program changes and requirements;
 b.
    
    Monitor network compliance with policies and rules of AHCCCS and the Contractor, including
compliance with all policies and procedures related to the grievance process and ensuring the
members care is not compromised during the grievance process;c.
    
    Evaluate the quality of services delivered by the network;
 d.
    
    Provide or arrange for medically necessary covered services should the network become
temporarily insufficient within the contracted service area;
 e.
    
    Monitor the adequacy, accessibility and availability of its provider network to meet the
needs of its members, including the provision of care to members with limited proficiency in
English;f.
    
    Process expedited and temporary credentials;
 g.
    
    Recruit, select, credential, re-credential and contract with providers in a manner that
incorporate quality management, utilization, office audits and provider profiling;h.
    
    Provide training for its providers and maintain records of such training;
 i.
    
    Track and trend provider inquiries/complaints/requests for information and take systemic
action as necessary and appropriate;
 j.
    
    Ensure that provider calls are acknowledged within 3 business days of receipt, resolved and
the result communicated to the provider within 30 business days of receipt (this includes
referrals from AHCCCS).
  Material Change to Operations and/or Provider Network
 Operations:
   Provider Network:
 
  56




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    Homeless Clinics:
  1.
    
    Only those members that request a homeless clinic as a PCP may be assigned to them; and2.
    
    Members assigned to a homeless clinic may be referred out-of-network for needed specialty
services.
   E-Prescribing
  30. PRIMARY CARE PROVIDER STANDARDS
   
  57




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 AMPM
  Member Information Policy
  a.
    
    Supervision, coordination and provision of care to each assigned member;b.
    
    Initiation of referrals for medically necessary specialty care;c.
    
    Maintaining continuity of care for each assigned member;d.
    
    Maintaining the members medical record, including documentation of all services provided to
the member by the PCP, as well as any specialty or referral services. Services potentially
requiring medical follow up are the only dental services whose documentation must be included
in the medical record.
   31. MATERNITY CARE PROVIDER STANDARDS
 AMPM
 a.
    
    Arizona licensed allopathic and/or osteopathic physicians who are Obstetricians or general
practice/family practice providers who provide maternity care services;
 b.
    
    Physician Assistants;c.
    
    Nurse Practitioners;d.
    
    Certified Nurse Midwives;e.
    
    Licensed Midwives.
 
  58




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
   32. REFERRAL MANAGEMENT PROCEDURES AND STANDARDS
  a.
    
    Use of referral forms clearly identifying the Contractor.
 b.
    
    PCP referral shall be required for specialty physician services, except that women shall have
direct access to in-network GYN providers, including physicians, physician assistants and
nurse practitioners within the scope of their practice, without a referral for preventive and
routine services [42 CFR 438.206(b)(2)]. In addition, for members with special health care
needs determined to need a specialized course of treatment or regular care monitoring, the
Contractor must have a mechanism in place to allow such members to directly access a
specialist (for example through a standing referral or an approved number of visits) as
appropriate for the members condition and identified needs. Any waiver of this requirement
by the Contractor must be approved in advance by AHCCCS.
 c.
    
    Specialty physicians shall not begin a course of treatment for a medical condition other than
that for which the member was referred, unless approved by the members PCP.
 d.
    
    A process in place that ensures the members PCP receives all specialist and consulting
reports and a process to ensure PCP follow-up of all referrals including EPSDT referrals for
behavioral health services.
 e.
    
    A referral plan for any member who is about to lose eligibility and who requests information
on low-cost or no-cost health care services.
 f.
    
    Referral to Medicare Managed Care Plan.
 g.
    
    Allow for a second opinion from a qualified health care professional within the network, or
if one is not available in network, arrange for the member to obtain one outside the network,
at no cost to the member [42 CFR 438.206(b)(3)].
  a.
    
    Clinical laboratory servicesb.
    
    Physical therapy services
 
  59




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 c.
    
    Occupational therapy servicesd.
    
    Radiology servicese.
    
    Radiation therapy services and suppliesf.
    
    Durable medical equipment and suppliesg.
    
    Parenteral and enteral nutrients, equipment and suppliesh.
    
    Prosthetics, orthotics and prosthetic devices and suppliesi.
    
    Home health servicesj.
    
    Outpatient prescription drugsk.
    
    Inpatient and outpatient hospital services
 33. APPOINTMENT STANDARDS
 Appointment Availability Monitoring and Reporting Policy
 Wait time for Appointment
 Primary Care Appointments
 a.
    
    Emergency PCP appointments  same day of requestb.
    
    Urgent care PCP appointments  within 2 days of requestc.
    
    Routine care PCP appointments  within 21 days of request
 specialty referrals
 a.
    
    Emergency appointments   within 24 hours of referralb.
    
    Urgent care appointments   within 3 days of referralc.
    
    Routine care appointments   within 45 days of referral
 dental appointments
 a.
    
    Emergency appointments   within 24 hours of requestb.
    
    Urgent care appointments   within 3 days of requestc.
    
    Routine care appointments  within 45 days of request
 maternity care
 a.
    
    First trimester  within 14 days of requestb.
    
    Second trimester  within 7 days of requestc.
    
    Third trimester  within 3 days of request
 d.
    
    High risk pregnancies  within 3 days of identification of high risk by the Contractor or
maternity care provider, or immediately if an emergency exists
  Wait time in Office
  
  60




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Wait time for Transportation
     34. FEDERALLY QUALIFIED HEALTH CENTERS AND RURAL HEALTH CLINICS
  www.azahcccs.gov
 35. PROVIDER MANUAL
 Provider Information Policy
 36. PROVIDER REGISTRATION
  
  61




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  37. SUBCONTRACTS
 Contractor Claims Processing by Health Plan Subcontracted Providers Policy.
   1.
    
    Delegated agreements that subcontract;
 a)
    
    Any function related to the management of the contract with AHCCCS.
Examples include member services, provider relations, quality management, medical
management (e.g., prior authorization, concurrent review, medical claims review),b)
    
    Claims processing, including pharmacy claims,c)
    
    Credentialing including those for only primary source verification.
 2.
    
    All Management Service Agreements;3.
    
    All Service Level Agreements with any Division or Subsidiary of a corporate parent
owner.
    
  62




---



##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
   
    
    Subcontractors name
 
    
    Delegated duties and responsibilities
 
    
    Most recent review date of the duties, responsibilities and financial position of the
subcontractor
 
    
    A comprehensive evaluation of the performance (operational and financial) of the
subcontractor
 
    
    Identified areas of deficiency
 
    
    Corrective action plans as necessary
 
    
    Next scheduled review date
    1.
    
    If a provider who provides services more than 25 times during the contract year refuses to
enter into a written agreement with the Contractor, the Contractor shall submit documentation
of such refusal to AHCCCS, Division of Health Care Management within seven days of its final
attempt to gain such agreement.
 2.
    
    If a provider performs emergency services such as an emergency room physician or an ambulance
company, a written agreement is not required.3.
    
    Individual providers as detailed in the AMPM.
 4.
    
    Hospitals, as discussed in Section D, Paragraph 40, Hospital Subcontracting and
Reimbursement.5.
    
    If a provider primarily performs services in an inpatient setting.
 6.
    
    If upon the Medical Directors review, it is determined that the Contractor or members would
not benefit by adding the provider to the contracted network.
  
  63




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    1.
    
    Full disclosure of the method and amount of compensation or other consideration to be
received by the subcontractor.2.
    
    Identification of the name and address of the subcontractor.
 3.
    
    Identification of the population, to include patient capacity, to be covered by the
subcontractor.
 4.
    
    The amount, duration and scope of medical services to be provided, and for which compensation
will be paid.
 5.
    
    The term of the subcontract including beginning and ending dates, methods of extension,
termination and re-negotiation.
 6.
    
    The specific duties of the subcontractor relating to coordination of benefits and
determination of third-party liability.
 7.
    
    A provision that the subcontractor agrees to identify Medicare and other third-party
liability coverage and to seek such Medicare or third party liability payment before
submitting claims to the Contractor.
 8.
    
    A description of the subcontractors patient, medical, dental and cost record keeping system.
 9.
    
    Specification that the subcontractor shall cooperate with quality management/quality
improvement programs, and comply with the utilization management and review procedures
specified in 42 CFR Part 456, as specified in the AMPM.
 10.
    
    A provision stating that a merger, reorganization or change in ownership of an Administrative
Services subcontractor of the Contractor shall require a contract amendment and prior approval
of AHCCCS.
 11.
    
    A provision that indicates that AHCCCS is responsible for enrollment, re-enrollment and
disenrollment of the covered population.
 12.
    
    A provision that the subcontractor shall be fully responsible for all tax obligations,
Workers Compensation Insurance, and all other applicable insurance coverage obligations which
arise under this subcontract, for itself and its employees, and that AHCCCS shall have no
responsibility or liability for any such taxes or insurance coverage.
 13.
    
    A provision that the subcontractor must obtain any necessary authorization from the
Contractor or AHCCCS for services provided to eligible and/or enrolled members.
 14.
    
    A provision that the subcontractor must comply with encounter reporting and claims submission
requirements as described in the subcontract.
 15.
    
    Provision(s) that allow the Contractor to suspend, deny, refuse to renew or terminate any
subcontractor in accordance with the terms of this contract and applicable law and regulation.
 16.
    
    A provision that the subcontractor may provide the member with factual information, but is
prohibited from recommending or steering a member in the members selection of a Contractor.
 17.
    
    A provision that compensation to individuals or entities that conduct utilization management
and concurrent review activities is not structured so as to provide incentives for the
individual or entity to deny, limit or discontinue medically necessary services to any
enrollee [42 CFR 438.210(e)].
 
  64




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 38. CLAIMS PAYMENT/HEALTH INFORMATION SYSTEM
    st
  
    
    Verification that provider contracts are loaded correctly
 
    
    Accuracy of payments against provider contract terms
    
    
    Correct Coding Initiative (CCI) for Professional and Outpatient services;
 
    
    Multiple Surgical Reductions;
 
    
    Global Day E & M Bundling;
 
    
    Multi Channel Lab Test Bundling.
 
  65




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  
    
    Benefit Package Variations;
 
    
    Timeliness Standards;
 
    
    Data Accuracy;
 
    
    Adherence to AHCCCS Policy;
 
    
    Provider Qualifications;
 
    
    Member Eligibility and Enrollment;
 
    
    Over-Utilization Standards.
  
    
    an adequate description of all denials and adjustments;
 
    
    the reasons for such denials and adjustments;
 
    
    the amount billed;
 
    
    the amount paid;
 
    
    application of COB;
 
    
    provider rights for claim disputes.
  Recoupment Request Policy
  Recoupment Request Policy Encounter Reporting User Manual
  
  66




---



##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Encounter Reporting User Manual.
    
    
    Receive and pay 60% of all claims (based on volume of actual claims excluding claims
processed by Pharmacy Benefit Managers (PBMs)) electronically
   
  67




---



##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Claims Dashboard
Reporting Guide
  39. SPECIALTY CONTRACTS
    
  68




---



##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 40. HOSPITAL SUBCONTRACTING AND REIMBURSEMENT
 Maricopa and Pima counties only:
 All counties EXCEPT Maricopa and Pima:
 Out-of-State Hospitals:
 Outpatient hospital services:
 Hospital Recoupments:
 41. RESPONSIBILITY FOR NURSING FACILITY REIMBURSEMENT
  
  69




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Nursing Facility.
 42. PHYSICIAN INCENTIVES/PAY FOR PERFORMANCE
 Physician Incentives
    1.
    
    A complete copy of the contract2.
    
    A plan for the member satisfaction survey3.
    
    Details of the stop-loss protection provided4.
    
    A summary of the compensation arrangement that meets the substantial financial risk
definition
   Value Driven Healthcare/Pay for Performance
  
  70




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Transparency
  a)
    
    Use of evidence based guidelines (Clinical tool kits)b)
    
    Identification and publication of top performing Contractorsc)
    
    Identification and publication of top performing providersd)
    
    Program pay for performance payoutse)
    
    Mandated publication of guidelinesf)
    
    Mandated publication of outcomes
 g)
    
    Identification of Centers of Excellence for specific conditions, procedures or member
populationsh)
    
    Establishment of Return on Investment goals
  Public Reporting of Contractor Cost Management, Satisfaction and Quality Performance
  43. MANAGEMENT SERVICES AGREEMENT AND COST ALLOCATION PLAN
    44. RESERVED
 45. RESERVED
 
  71




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 46. PERFORMANCE BOND OR BOND SUBSTITUTE
 Performance
Bond Policy, Performance Bond Policy
  1.
    
    Paying any damages sustained by providers, non-contracting providers and non-providers by
reason of a breach of the Contractors obligations under this contract;2.
    
    Reimbursing AHCCCS for any payments made by AHCCCS on behalf of the Contractor; and
 3.
    
    Reimbursing AHCCCS for any extraordinary administrative expenses incurred by reason of a
breach of the Contractors obligations under this contract, including, but not limited to,
expenses incurred after termination of this contract for reasons other than the convenience of
the State by AHCCCS.
   47. AMOUNT OF PERFORMANCE BOND
 Performance Bond and Equity Per Member Requirements Policy
 
  72




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 48. ACCUMULATED FUND DEFICIT
  49. ADVANCES, DISTRIBUTIONS, LOANS AND INVESTMENTS
 Provider and Affiliate Advance
Request Policy
 50. FINANCIAL VIABILITY STANDARDS
   FINANCIAL VIABILITY STANDARDS
 Current Ratio
    
    Current assets divided by current liabilities. Current
assets includes any long-term investments that can be
converted to cash within 24 hours without significant
penalty (i.e., greater than 20%).Standard: At least 1.00If current assets include a receivable from a parent
company, the parent company must have liquid assets that
support the amount of the inter-company loan.
 
  73




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Equity per Member
    
    Unrestricted equity, less on-balance sheet performance bond, divided by
the number of non-SOBRA Family Planning Extension Services members
enrolled at the end of the period.Standard: At least $150 for Contractors with enrollment < 100,000
$100 for Contractors with enrollment of 100,000+Additional information regarding the Equity per Member requirement may be
found in the Performance Bond and Equity per Member Requirementspolicy in
the ACOM.Medical Expense Ratio
    
    Total medical expenses divided by the sum
of total PPC and prospective capitation +
Delivery Supplement +TWG Settlement + PPC
Settlement + TPL+ Reinsurance less premium
taxStandard: At least 84%Administrative Cost Percentage
    
    Total administrative expenses divided by
the sum of total PPC and prospective
capitation + Delivery Supplement + TWG
Settlement + PPC Settlement + TPL +
Reinsurance less premium taxStandard: No greater than 10%
 Reporting Guide for Acute Health Care Contractors with the
Arizona Health Care Cost Containment System
 51. SEPARATE INCORPORATION
  52. MERGER, REORGANIZATION AND CHANGE OF OWNERSHIP
   
  74




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 53. COMPENSATION
   a.
    
    Utilization and unit cost data derived from adjudicated encountersb.
    
    Both audited and unaudited financial statements reported by the Contractorc.
    
    Market basket inflation trendsd.
    
    AHCCCS fee-for-service schedule pricing adjustmentse.
    
    Programmatic or Medicaid covered service changes that affect reimbursement
 f.
    
    Other changes to medical practices or administrative requirements that affect
reimbursement
  a.
    
    Reinsurance (as described in Section D, Paragraph 57)b.
    
    Age/Genderc.
    
    Medicare enrollment for SSI membersd.
    
    Delivery supplemental paymente.
    
    Geographic Service Area adjustmentsf.
    
    Risk sharing arrangements for specific populationsg.
    
    Member specific statistics, e.g. member acuity, member choice, member diagnosis, etc.
    Prospective Capitation:
 Prior Period Coverage (PPC ) Capitation:
 
  75




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Reconciliation of PPC Costs to Reimbursement: PPC Reconciliation Policy
 Reconciliation of Prospective MED Costs to Reimbursement: Prospective MED Reconciliation Policy
 Reconciliation of Prospective non-MED Costs to Reimbursement: Prospective
non-MED Reconciliation Policy
 Prospective non-MED Reconciliation Policy
  Delivery Supplement:
 State Only Transplants Option 1 and Option 2:
 Liability for Payment :
 a.
    
    The Contractors or any subcontractors debts in the event of Contractors or the
subcontractors insolvency;
 b.
    
    Covered services provided to the member except as permitted under R9-22-702 and
R9-28-701.10; or,
 c.
    
    Payments to the Contractor or any subcontractors for covered services furnished under a
contract, referral or other arrangement, to the extent that those payments are in excess of
the amount the member would owe if the Contractor or any subcontractor provided the
services directly.
 
  76




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 54. PAYMENTS TO CONTRACTORS
      55. CAPITATION ADJUSTMENTS
    a.
    
    death of a memberb.
    
    inmate of a public institutionc.
    
    duplicate capitation to the same Contractord.
    
    adjustment based on change in members contract typee.
    
    voluntary withdrawal
 
  77




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  DMSJUVENILEIncarceration@azahcccs.gov  DMSADULTIncarceration@azahcccs.gov
  
    
    AHCCCS ID
 
    
    Name
 
    
    Date of Birth (DOB)
 
    
    When incarcerated
 
    
    Where incarcerated
 not
   56. RESERVED
 57. REINSURANCE
 AHCCCS Reinsurance Processing Manual
 Inpatient Reinsurance
  
  78




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Annual DeductibleStatewide Plan
    
    ProspectiveEnrollment
    
    Reinsurance
    
    
    Coinsurance0-34,999
    
    $
    20,000
    
    
    
    75
    %35,000-49,999
    
    $
    35,000
    
    
    
    75
    %50,000 and over
    
    $
    50,000
    
    
    
    75
    %
 Prospective Reinsurance:
  Deductible at
    
    Deductible at
    
    
    Deductible forOctober 1, 2008
    
    October 1, 2009
    
    
    October 1, 2010$20,000
    
    $
    20,000
    
    
    $
    20,000$35,000
    
    $
    20,000
    
    
    $
    20,000$50,000
    
    $
    35,000
    
    
    $
    35,000
    Catastrophic Reinsurance
 AHCCCS Reinsurance Processing Manual AMPM
 
  79




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    HEMOPHILIA
 VON WILLEBRANDS DISEASE:
 GAUCHERS DISEASE:
 BIOTECH DRUGS:
 Transplants
 AMPM
 
  80




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Option 1 and Option 2 Transplant Services: AMPM Chapter 300,
Policy 310 Attachments A and B, Extended Eligibility Process/Procedure for Covered Solid Organ and
Tissue Transplants
 Option 1 Non-transplant Reinsurance
  Other
  Encounter Submission and Payments for Reinsurance
 a) Encounter Submission:
  b) Payment of Inpatient and Catastrophic Reinsurance Cases:
 
  81




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 AHCCCS Reinsurance
Processing Manual
 c) Payment of Transplant Reinsurance Cases: AHCCCS Reinsurance Processing Manual
 Reinsurance Audits
 Pre-Audit:
 Audit:
  Audit Considerations:
  Audit Determinations:
 
  82




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  58. COORDINATION OF BENEFITS
   Cost Avoidance: three times
   CONTRACTED
 lesser difference
     
  83




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 NOT CONTRACTED
 lesser difference
     Scenario 1AHCCCS FFS Rate $50
Contractor Rate $55
Primary Insurance Rate $45
Primary Paid $30Contractor Payment to Contracted Provider in this example
    
    $15 (this is calculated from the lesser of: $45  $30 vs. $55  $30)Contractor Payment to NonContracted Provider in this example
    
    $15 (this is calculated from the lesser of: 
$45  30 vs. $50  30)Scenario 2AHCCCS FFS Rate $50
Contractor Rate $55
Primary Insurance Rate $60
Primary Paid $40Contractor Payment to Contracted Provider in this example
    
    $15 (this is calculated from the lesser of: 
$60  $40 vs. $55  $40)Contractor Payment to NonContracted Provider in this example
    
    $10 (this is calculated from the lesser of: 
$60  $40 vs. $50  $40)Scenario 3AHCCCS FFS Rate $50
Contractor Rate $55
Primary Insurance Rate $70
Primary Paid $60Contractor Payment to Contracted Provider in this example
    
    $0 (this is calculated from the lesser of: 
$70  $60 vs. $55  $60)Contractor Payment to NonContracted Provider in this example?
    
    $0 (this is calculated from the lesser of: 
$70  $60 vs. $50  $60)
  Members with CRS condition: Medicare Cost Sharing for Members in
Traditional Fee for Service Medicare Medicare Cost Sharing for Members in Medicare
Managed Care Plans
 
  84




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Post-payment Recoveries:
 Recoupments Recoupment Request
Policy
 Other Recoveries
 Uninsured/underinsured motorist insurance
    
    Restitution RecoveryFirst-and third-party liability insurance
    
    Workers CompensationTort feasors, including casualty
    
    Estate RecoverySpecial Treatment Trust Recovery
  Total Plan Case Requirements
 a.
    
    Total collections received do not exceed the total amount of the
Contractors financial liability for the member;
 b.
    
    There are no payments made by AHCCCS related to fee-for-service,
reinsurance or administrative costs (i.e., lien filing , etc.); and,c.
    
    Such recovery is not prohibited by state or Federal law.
  
  85




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  Total Plan Cases
 Joint Cases
 Other Reporting Requirements: Technical Interface Guidelines
 Technical Interface Guidelines
 Title XXI (KidsCare ), BCCTP, and SOBRA Family Planning:
 Cost Avoidance/Recovery Report:
 Contract Termination:
   
  86




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 59. COPAYMENTS
  60. MEDICARE SERVICES AND COST SHARING
 Medicare Cost Sharing Policy
  a.
    
    Members who have Medicare part B only;b.
    
    Members who have used their Medicare part A life time inpatient
benefit;c.
    
    Members who are in a continuous placement in a single medical
institution or any combination of continuous placements in a medical institution.
  61. MARKETING
 Marketing Outreach and Incentives Policy
 
  87




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 62. CORPORATE COMPLIANCE
 AHCCCS Contractor Operation Manual (ACOM)
     1.
    
    The written designation of a compliance officer and a compliance committee that are
accountable to the Contractors top management.
 2.
    
    The Compliance Officer must be an onsite management official who reports directly to
top management.3.
    
    Effective training and education.
 4.
    
    Effective lines of communication between the compliance officer and the organizations
employees.5.
    
    Enforcement of standards through well-publicized disciplinary guidelines.6.
    
    Provision for internal monitoring and auditing.7.
    
    Provision for prompt response to problems detected.
 8.
    
    Written policies, procedures, and standards of conduct that articulate the
organizations commitment to comply with all applicable Federal and state standards.
 9.
    
    A Compliance Committee which shall be made up of, at a minimum, the Compliance Officer,
a budgetary official and other executive officials with decision making authority. The
Compliance Committee will assist the Compliance Officer in monitoring, reviewing and
assessing the effectiveness of the compliance program and timeliness of reporting.
 10.
    
    Pursuant to the Deficit Reduction Act of 2005 (DRA), the Contractor, as a condition for
receiving payments shall establish written policies for employees detailing:
 a.
    
    The federal False Claims Act provisions;b.
    
    The administrative remedies for false claims and statements;c.
    
    Any state laws relating to civil or criminal penalties for false claims
and statements;
 d.
    
    The whistleblower protections under such laws.
 
  88




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 11.
    
    The Contractor must establish a process for training existing staff and new hires on
the compliance program and on the items in section 10. All training must be conducted in
such a manner that can be verified by AHCCCS.
 12.
    
    The Contractor must require, through documented policies and subsequent contract
amendments, that providers train their staff on the following aspects of the Federal False
Claims Act provisions:
 a.
    
    The administrative remedies for false claims and statements;b.
    
    Any state laws relating to civil or criminal penalties for false claims
and statements;c.
    
    The whistleblower protections under such laws.
 13.
    
    The Contractor must notify AHCCCS of any CMS compliance issues related to HIPAA
transaction and code set complaints or sanctions.
  63. RECORDS RETENTION
     64. DATA EXCHANGE REQUIREMENTS
 HIPAA Transaction
Companion Documents & Trading Partner Agreements the AHCCCS Encounter Reporting User Manual Technical Interface Guidelines
  
  89




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
      Health Insurance Portability and Accountability Act (HIPAA ):
 65. ENCOUNTER DATA REPORTING
 Encounter Submissions
  
  90




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
  HIPAA Transaction Companion Documents
& Trading Partner Agreements AHCCCS Encounter Reporting User Manual
   Encounter Reporting
 AHCCCS Encounter Reporting User Manual
  AHCCCS Encounter Reporting User Manual
 Pended Encounter Corrections
  0  120 days
    
    121  180 days
    
    181  240 days
    
    241  360 days
    
    361 + daysNo sanction
    
    $5 per month
    
    $10 per month
    
    $15 per month
    
    $20 per month
  AHCCCS Encounter Reporting User Manual
 
  91




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Encounter Corrections
 Encounter Reporting User
Manual
 Encounter Validation Studies
    AHCCCS Data Validation User Manual
  66. ENROLLMENT AND CAPITATION TRANSACTION UPDATES
 st
  
  92




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
     67. PERIODIC REPORT REQUIREMENTS
 Sanctions
  a.
    
    Timeliness:Reports or other required data shall be received on or before
scheduled due dates.
 b.
    
    Accuracy:Reports or other required data shall be prepared in strict
conformity with appropriate authoritative sources and/or AHCCCS defined standards.
 c.
    
    Completeness:All required information shall be fully disclosed in a manner
that is both responsive and pertinent to report intent with no material omissions.
  68. REQUESTS FOR INFORMATION
  
  93




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 69. DISSEMINATION OF INFORMATION
  70. OPERATIONAL AND FINANCIAL READINESS REVIEWS
  71. OPERATIONAL AND FINANCIAL REVIEWS
     
  94




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
    72. SANCTIONS
 Sanctions Policy
 a.
    
    Substantial failure to provide medically necessary services that the Contractor is required
to provide under the terms of this contract to its enrolled members.
 b.
    
    Imposition of premiums or charges in excess of the amount allowed under the AHCCCS 1115
Waiver.
 c.
    
    Discrimination among members on the basis of their health status of need for health care
services.
 d.
    
    Misrepresentation or falsification of information furnished to CMS or AHCCCS.e.
    
    Misrepresentation or falsification of information furnished to an enrollee, potential
enrollee, or provider.
 f.
    
    Failure to comply with the requirement for physician incentive plan as delineated in Section
D, Paragraph 42, Physician Incentives/Pay for Performance.
 g.
    
    Distribution directly, or indirectly through any agent or independent Contractor, of
marketing materials that have not been approved by AHCCCS or that contain false or materially
misleading information.h.
    
    Failure to meet AHCCCS Financial Viability Standards.i.
    
    Material deficiencies in the Contractors provider network.j.
    
    Failure to meet quality of care and quality management requirements.k.
    
    Failure to meet AHCCCS encounter standards.l.
    
    Violation of other applicable State or Federal laws or regulations.m.
    
    Failure to fund accumulated deficit in a timely manner.n.
    
    Failure to increase the Performance Bond in a timely manner.
 o.
    
    Failure to comply with any provisions contained in this contract and all policies referenced
in this contract.
 p.
    
    Failure to report recovery cases as described in Section D, Paragraph 58, Coordination of
Benefits.
  a.
    
    Civil monetary penalties.b.
    
    Appointment of temporary management for a Contractor as provided in 42 CFR 438.706 and
A.R.S. §36-2903 (M).
 c.
    
    Granting members the right to terminate enrollment without cause and notifying the affected
members of their right to disenroll [42 CFR 438.702(a)(3)].
 d.
    
    Suspension of all new enrollments, including auto assignments after the effective date of the
sanction.
 e.
    
    Suspension of payment for recipients enrolled after the effective date of the sanction until
CMS or AHCCCS is satisfied that the reason for imposition of the sanction no longer exists and
is not likely to recur.
 f.
    
    Additional sanctions allowed under statute or regulation that address areas of
noncompliance.
 
  95




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Cure Notice Process: Sanctions Policy
 Automatic Sanctions:
 73. BUSINESS CONTINUITY AND RECOVERY PLAN
 Business Continuity and Recovery Plan
Policy
 
    
    Electronic/telephonic failure at the Contractors main place of business
 
    
    Complete loss of use of the main site and satellite offices out of state
 
    
    Loss of primary computer system/records
 
    
    Communication between the Contractor and AHCCCS in the event of a business disruption
 
    
    Periodic Testing
 Business Continuity and Recovery Plan Policy .
 
  96




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 74. TECHNOLOGICAL ADVANCEMENT
  1.
    
    Formulary2.
    
    Provider manual3.
    
    Member handbook4.
    
    Provider listing5.
    
    When available, Member and Provider Survey Results6.
    
    Performance Measure Results7.
    
    Prior Authorization criteria8.
    
    Evidence Based Medicine Guidelines
 Member Information Policy Provider Network
Information Policy
  1.
    
    Accept the HIPAA compliant Benefit Enrollment and Maintenance transaction 834 format.2.
    
    Accept the HIPAA compliant Payroll Deduction and Other Group Premium Payment for
Insurance Products transaction 820 format.
 3.
    
    Accept HIPAA compliant electronic claims transactions in the 837 format (See Section D,
Paragraph 38, Claims Payment/Health Information System).
 4.
    
    Accept HIPAA compliant electronic Prior Authorization requests and inquiries, in a
HIPAA compliant 278 format, no later than 1/1/2012.
 5.
    
    Accept electronic medical documentation in an acceptable format until the HIPAA
compliant 275 format is mandated and supported by providers, at which time the 275 format
will be required for acceptance.
 6.
    
    Accept HIPAA compliant electronic pharmacy claims transactions in the NCPDP format (See
Section D, Paragraph 38, Claims Payment/Health Information System).7.
    
    Provide Enrollment Verification in a HIPAA compliant 270/271 format.8.
    
    Allow Claims inquiry and response in a HIPAA compliant 276/277 format.
 9.
    
    Generate HIPAA compliant electronic remittance in the 835 format (See Section D,
Paragraph 38, Claims Payment/Health Information System).
 10.
    
    Make Claims payments via electronic funds transfer (See Section D, Paragraph 38, Claims
Paymen/Health Information System).11.
    
    Submite HIPAA compliant electronic encounter transactions in the 837 format.
 12.
    
    Submit HIPAA compliant electronic pharmacy encounter transactions in the NCPDP 5.1 or
3.2 formats until the AHCCCS implementation of the HIPAA Post Adjudicated History format,
at which time the latter format will be required for submission.
 Use of Website:
 Arizona Health-e Connection
  
  97




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
   1)
    
    Encourage lab, pharmacy and ancillary subcontractors to develop common
electronic interfaces for the exchange of data using standards based transactions.
 2)
    
    AHCCCS may issue Minimum Subcontract language that will require
subcontractors to participate in the e-Health Initiative. The Contractor must
amend all provider subcontracts to include the amended Minimum Subcontract
provisions within six (6) months of issuance.
 3)
    
    The Contractor will cooperate in passing on any AHCCCS professional fee
or facility reimbursement rate adjustments to primary care providers, nursing
facility contractor, hospitals and any other providers determined by AHCCCS to be
eligible for reimbursement for participation in the health information data
exchange.
  75. PENDING LEGISLATIVE / OTHER ISSUES
  Federal and State Legislation:
 Enrollment Guarantees:
 76. SUPPORT OF ARIZONA BASED TRANSLATIONAL AND CLINICAL RESEARCH
  
  98




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##### 



SECTION D: PROGRAM REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 77. RESERVED
 78. RESERVED
  
  99




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
 SECTION E: CONTRACT CLAUSES
 1) APPLICABLE LAW
 Arizona Law
 Implied Contract Terms
 2) AUTHORITY
  3) ORDER OF PRECEDENCE
  4) CONTRACT INTERPRETATION AND AMENDMENT
 No Parole Evidence
 No Waiver -
 Written Contract Amendments
 5) SEVERABILITY
  6) RELATIONSHIP OF PARTIES
  7) ASSIGNMENT AND DELEGATION
  
  100




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
 8) INDEMNIFICATION
 Contractor/Vendor Indemnification (Not Public Agency)
  Contractor/Vendor Indemnification (Public Agency)
  9) INDEMNIFICATION  PATENT AND COPYRIGHT
  10) COMPLIANCE WITH APPLICABLE LAWS, RULES AND REGULATIONS
  11) ADVERTISING AND PROMOTION OF CONTRACT
  12) PROPERTY OF THE STATE
  
  101




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
  13) THIRD PARTY ANTITRUST VIOLATIONS
  14) RIGHT TO ASSURANCE
  15) TERMINATION FOR CONFLICT OF INTEREST
   16) GRATUITIES
  17) SUSPENSION OR DEBARMENT
    
  102




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
 18) TERMINATION FOR CONVENIENCE
  19) TEMPORARY MANAGEMENT/OPERATION OF A CONTRACTOR AND TERMINATION
 Temporary Management and Operation of a Contractor:
    
  103




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
    20) TERMINATION  AVAILABILITY OF FUNDS
   21) RIGHT OF OFFSET
  22) NON-EXCLUSIVE REMEDIES
  23) NON-DISCRIMINATION
  24) EFFECTIVE DATE
  
  104




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
 25) INSURANCE
  a.
    
    Commercial General Liability: Provides coverage of at least $1,000,000 for each occurrence
for bodily injury and property damage to others as a result of accidents on the premises of or
as the result of operations of the Contractor.
 b.
    
    Commercial Automobile Liability: Provides coverage of at least $1,000,000 for each
occurrence for bodily injury and property damage to others resulting from accidents caused by
vehicles operated by the Contractor.
 c.
    
    Workers Compensation: Provides coverage to employees of the Contractor for injuries
sustained in the course of their employment. Coverage must meet the obligations imposed by
Federal and State statutes and must also include Employers Liability minimum coverage of
$100,000. Evidence of qualified self-insured status will also be considered.
 d.
    
    Professional Liability (if applicable): Provides coverage for alleged professional
misconduct or lack of ordinary skills in the performance of a professional act of service.
 The above coverage may be evidenced by either one of the following:
 a.
    
    The State of Arizona Certificate of Insurance: This is a form with the special conditions
required by the contract already pre-printed on the form. The Contractors agent or broker
must fill in the pertinent policy information and ensure the required special conditions are
included in the Contractors policy.
 b.
    
    The Accord form: This standard insurance industry certificate of insurance does not contain
the pre-printed special conditions required by this contract. These conditions must be
entered on the certificate by the agent or broker and read as follows:
  c.
    
    If the Contractor is insured pursuant to A.R.S. § 11-981, the Insurance provisions required
by the Contract are satisfied.
 26) DISPUTES
   27) RIGHT TO INSPECT PLANT OR PLACE OF BUSINESS
  28) INCORPORATION BY REFERENCE
  
  105




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
 29) COVENANT AGAINST CONTINGENT FEES
  30) CHANGES
   31) TYPE OF CONTRACT
  32) AMERICANS WITH DISABILITIES ACT
  33) WARRANTY OF SERVICES
  34) NO GUARANTEED QUANTITIES
  35) CONFLICT OF INTEREST
  36) CONFIDENTIALITY AND DISCLOSURE OF CONFIDENTIAL INFORMATION
   
  106




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
  37) COOPERATION WITH OTHER CONTRACTORS
  38) ASSIGNMENT OF CONTRACT AND BANKRUPTCY
  39) OWNERSHIP OF INFORMATION AND DATA
    40) AUDITS AND INSPECTIONS
  
  107




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
   41) LOBBYING
  42) CHOICE OF FORUM
  43) DATA CERTIFICATION
  44) OFF SHORE PERFORMANCE OF WORK PROHIBITED
  45) FEDERAL IMMIGRATION AND NATIONALITY ACT
  46) IRS W-9 FORM
  47) CONTINUATION OF PERFORMANCE THROUGH TERMINATION
  
  108




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##### 



SECTION E: CONTRACT CLAUSES
    
    Contract/RFP No. YH09-0001
  
  109




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##### 



SECTION F: RESERVED
    
    Contract/RFP No. YH09-0001
 SECTION F: RESERVED
 
  110




---



##### 



SECTION G: RESERVED
    
    Contract/RFP No. YH09-0001
 SECTION G: RESERVED
 
  111




---



##### 



SECTION H: RESERVED
    
    Contract/RFP No. YH09-0001
 SECTION H: RESERVED
 
  112




---



##### 



SECTION I: RESERVED
    
    Contract/RFP No. YH09-0001
 SECTION I: RESERVED
 
  113




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##### 



SECTION J: LIST OF ATTACHMENTS
    
    Contract/RFP No. YH09-0001
 SECTION J: LIST OF ATTACHMENTS
 
 
  114




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##### 



ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
  Subcontract
 Subcontractor
  
    
    Rules for the ALTCS are found in Arizona Administrative Code (AAC) Title 9, Chapter 28.
AHCCCS statutes for long term care are generally found in Arizona Revised Statue (ARS) 36,
Chapter 29, Article 2.
 
    
    Rules for the Acute Care Program are found in AAC Title 9, Chapter 22. AHCCCS statutes
for the Acute Care Program are generally found in ARS 36, Chapter 29, Article 1. Rules for
the KidsCare Program are found in AAC Title 9, Chapter 31 and the statutes for KidsCare
Program may be found in ARS 36, Chapter 29, Article 4.
  [The following provisions must be included verbatim in every contract.]
 1. ASSIGNMENT AND DELEGATION OF RIGHTS AND RESPONSIBILITIES
  2. AWARDS OF OTHER SUBCONTRACTS
  3. CERTIFICATION OF COMPLIANCE  ANTI-KICKBACK AND LABORATORY TESTING
  4. CERTIFICATION OF TRUTHFULNESS OF REPRESENTATION
  
  115




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##### 



ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    Contract/RFP No. YH09-0001
 5. CLINICAL LABORATORY IMPROVEMENT AMENDMENTS OF 1988
    6. COMPLIANCE WITH AHCCCS RULES RELATING TO AUDIT AND INSPECTION
  7. COMPLIANCE WITH LAWS AND OTHER REQUIREMENTS
  8. CONFIDENTIALITY REQUIREMENT
  9. CONFLICT IN INTERPRETATION OF PROVISIONS
  10. CONTRACT CLAIMS AND DISPUTES
  11. ENCOUNTER DATA REQUIREMENT
  
  116




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##### 



ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    Contract/RFP No. YH09-0001
 12. EVALUATION OF QUALITY, APPROPRIATENESS, OR TIMELINESS OF SERVICES
  13. FRAUD AND ABUSE
  14. GENERAL INDEMNIFICATION
  15. INSURANCE
 [This provision applies only if the Subcontractor provides services directly to AHCCCS members]
  16. LIMITATIONS ON BILLING AND COLLECTION PRACTICES
  17. MAINTENANCE OF REQUIREMENTS TO DO BUSINESS AND PROVIDE SERVICES
  18. NON-DISCRIMINATION REQUIREMENTS
  
  117




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##### 



ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    Contract/RFP No. YH09-0001
 19. PRIOR AUTHORIZATION AND UTILIZATION MANAGEMENT
  20. RECORDS RETENTION
     21. SEVERABILITY
  22. SUBJECTION OF SUBCONTRACT
  23. TERMINATION OF SUBCONTRACT
  
  118




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##### 



ATTACHMENT A: MINIMUM SUBCONTRACT PROVISIONS
    
    Contract/RFP No. YH09-0001
 24. VOIDABILITY OF SUBCONTRACT
  25. WARRANTY OF SERVICES
  26. OFF-SHORE PERFORMANCE OF WORK PROHIBITED
  27. FEDERAL IMMIGRATION AND NATIONALITY ACT
  
  119




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT B: MINIMUM NETWORK STANDARDS (By Geographic Service Area)
 INSTRUCTIONS:
    SPLIT BETWEEN
    
    COUNTY ASSIGNEDZIP CODE
    
    THESE COUNTIES
    
    TO
    
    ASSIGNED GSA85014
    
    Pinl and Maricopa
    
    Maricopa
    
    1285120
    
    Pinal and Maricopa
    
    Maricopa
    
    1285142
    
    Pinal and Maricopa
    
    Maricopa
    
    1285192
    
    Gila and Pinal
    
    Gila
    
    885342
    
    Yavapai and Maricopa
    
    Maricopa
    
    1285358
    
    Yavapai and Maricopa
    
    Maricopa
    
    1285390
    
    Yavapai and Maricopa
    
    Maricopa
    
    1285643
    
    Graham and Cochise
    
    Cochise
    
    1485645
    
    Pima and Santa Cruz
    
    Santa Cruz
    
    1085943
    
    Apache and Navajo
    
    Navajo
    
    486336
    
    Coconino and Yavapai
    
    Yavapai
    
    686351
    
    Coconino and Yavapai
    
    Coconino
    
    486434
    
    Mohave and Yavapai
    
    Yavapai
    
    686340
    
    Coconino and Yavapai
    
    Yavapai
    
    685143
    
    Pinal and Maricopa
    
    Maricopa
    
    12
  Hospitals in Phoenix and Tucson Metropolitan
  
  120




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 Hospitals on the Minimum Network Standard
 
 H
    
    HospitalsP
    
    Primary Care Providers (physicians, certified nurse practitioners and physician assistants)D
    
    DentistsPh
    
    Pharmacies
 
  121




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 HOSPITALS IN PHOENIX METROPOLITAN AREA (By service district, by zip code)
 DISTRICT 185006
    
    Banner Good Samaritan Medical Center85281
    
    St. Lukes Medical Center85008
    
    Maricopa Medical Center85013
    
    St. Josephs Hospital Phoenix85020
    
    John C. Lincoln Hospital  North MountainDISTRICT 285015
    
    Phoenix Baptist Hospital85027
    
    John C. Lincoln Hospital  Deer Valley85037
    
    Banner Estrella Medical Center85306
    
    Banner Thunderbird Medical Center85308
    
    Arrowhead Community Hospital85338
    
    West Valley Hospital85351
    
    Banner Boswell Medical Center85375
    
    Banner Del E. Webb Medical Center85031
    
    Maryvale Hospital Medical CenterDISTRICT 385031
    
    Paradise Valley Hospital85054
    
    Mayo Clinic Hospital85251
    
    Scottsdale Healthcare  Osborn85261
    
    Scottsdale Healthcare  Shea85255
    
    Scottsdale Healthcare  Thompson PeakDISTRICT 485201
    
    Arizona Regional Medical Center85202
    
    Banner Desert Medical Center85206
    
    Banner Baywood Medical Center85224
    
    Chandler Regional Hospital85281
    
    Tempe St. Lukes Hospital85296
    
    Mercy Gilbert Medical Center85234
    
    Banner Gateway Medical Center85209
    
    Mountain Vista Medical Center85140
    
    Banner Ironwood Medical Center
 
  122




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 HOSPITALS IN TUCSON METROPOLITAN AREA (By service district, by zip code)
 DISTRICT 1
 85719
    
    University Medical Center85741
    
    Northwest Medical Center85745
    
    Carondelet St. Marys Hospital85775
    
    Northwest Medical Center Oro Valley
 DISTRICT 2
 85711
    
    Carondelet St. Josephs Hospital85717
    
    Tucson Medical Center85713
    
    University Physicians Hospital at Kino Campus
 
  123




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTIES: LA PAZ AND YUMA
    
    Geographic Service Area 2
 Hospitals Physician(s) w/admit and
treatment privileges required
in the following communities
Blythe, CA
Lake Havasu City
Parker YumaPrimary Care Providers 
Blythe, CA Lake Havasu City
Parker San Luis
Somerton Wellton YumaDentists 
Blythe, CA Lake Havasu City
Parker San Luis
YumaPharmacies 
Blythe, CA Lake Havasu City
Parker Somerton
San Luis Yuma
    
    (IMAGE)
  
  124




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTIES:
    
    APACHE, COCONINO,
    
    Geographic Service Area 4MOHAVE, AND NAVAJO
 Hospitals Physician(s) w/admit 
and treatment privileges required
in the following communities
Bullhead City
Flagstaff
Gallup, NM
Kanab, UT
Kingman
Lake Havasu City
Needles, CA
Page
Payson
Show Low
Springerville
St. George, UT
WinslowPrimary Care Providers 
Ash Fork/Seligman
Bullhead City
Colorado City or Hilldale  
or Kanab, UT
Flagstaff
Fort Mohave
Gallup, NM
Holbrook
Kingman
Lake Havasu City
Page
Payson
Sedona
Show Low or Pinetop or Lakeside
Snowflake or Taylor
Springerville or Eager
St. George, UT or Mesquite, NV
St. Johns
Williams
Winslow
    
    Dentists 
SAME AS PRIMARY
CARE PROVIDERS
(except for 
Fort Mohave,
  no dentist required)Pharmacies 
SAME AS PRIMARY
CARE PROVIDERS
    
    (IMAGE)
  
  125




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTY: YAVAPAI
    
    Geographic Service Area 6
 HospitalsPhysician(s) w/admit and
treatment privileges required in the
following communities Cottonwood
Flagstaff Maricopa County PrescottPrimary Care Providers
Ash Fork or Seligman Camp
Verde Cottonwood
Maricopa County or Wickenburg
Prescott Prescott Valley SedonaDentists
SAME AS PRIMARY CARE PROVIDERSPharmacies
SAME AS PRIMARY CARE PROVIDERS
(except for Ash Fork/Seligman,
   no pharmacy required)
    
    (IMAGE)
  
  126




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTY: PINAL AND GILA
    
    Geographic Service Area 8
 Hospitals Physician(s) w/admit
and treatment privileges required
in the following communities
Casa Grande
Globe
San Tan Valley
PaysonPrimary Care Providers 
Apache Junction
Casa Grande
Coolidge or Florence
Eloy
Globe or Miami or Claypool
Kearney
Mammoth or San Manuel or
Oracle
Mesa or Gilbert or Queen Creek
PaysonDentists 
Apache Junction
Casa Grande
Coolidge or Florence
Eloy
Globe or Miami or Claypool
Kearney
Mammoth or San Manuel or
Oracle
Mesa or Gilbert or Queen Creek
PaysonPharmacies 
Apache Junction
Casa Grande
Coolidge or Florence
Globe or Miami or Claypool
Kearney
Mammoth or San Manuel or
Oracle
Mesa or Gilbert or Queen Creek
Payson
    
    (IMAGE)
  
  127




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTY: MARICOPA
    
    Geographic Service Area 12
 Hospital
    
    (IMAGE)Metropolitan Phoenix*District 1Contract RequiredDistrict 2Contract RequiredDistrict 3Contract RequiredDistrict 4Contract RequiredPrimary Care ProvidersBuckeyeCave Creek or CarefreeGila BendGoodyear or Litchfield ParkMetropolitan Phoenix*Queen CreekWickenburgDentistsBuckeye or Goodyear or Litchfield ParkMetropolitan Phoenix*WickenburgPharmaciesBuckeyeCave Creek or CarefreeGoodyear or Litchfield ParkMetropolitan Phoenix*Wickenburg
 *
    
    For Purposes of this RFP, Metropolitan Phoenix encompasses the following: Apache Junction,
Avondale, Chandler, El Mirage, Fountain Hills, Gilbert, Glendale, Mesa, Paradise Valley, Peoria,
Phoenix, Scottsdale, Sun City/Sun City West, Surprise, Tempe, Tolleson, and Youngtown. Within this
area, distance standards must be met as specified in Attachment B.  
  128




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##### 



ATTACHMENT B: MINIMUM NETWORK STANDARDS
    
    Contract/RFP No. YH09-0001
 COUNTIES:
    
    COCHISE, GRAHAM
    
    Geographic Service Area 14AND GREENLEE
 HospitalsPhysician(s)
w/admit and treatment
privileges required in the
following communities
Benson
Bisbee
Douglas
Safford
Sierra Vista
Tucson
WillcoxPrimary Care Providers
Benson
Bisbee
Douglas
Morenci or Clifton
Safford
Sierra Vista
WillcoxDentists
Benson or Willcox
Bisbee
Douglas
Morenci or Clifton
Safford
Sierra VistaPharmacies
Benson
Bisbee
Douglas
Morenci or Clifton
Safford or Thatcher
Sierra Vista
Willcox
    
    (IMAGE)
  
  129




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##### 



ATTACHMENT C: RESERVED
    
    Contract/RFP No. YH09-0001
 ATTACHMENT C: RESERVED
 
  130




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##### 



ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    Contract/RFP No. YH09-0001
 ATTACHMENT D: SAMPLE LETTER OF INTENT
  Letter of Intent Instructions
    
  131




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##### 



ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    Contract/RFP No. YH09-0001
 
  No alterations or changes are permitted, except for shaded areas which identify the Offeror. This
letter is subject to verification by AHCCCS.
   
 
 
 
 o
  o
A. Primary Care Physician
    
    o
Family Practiceo
General Practiceo
Pediatricso
Internal MedicineServices:
    o
EPSDTo
OBo
B. Primary Care Nurse Practitioner
    
    o
Family Practiceo
Adulto
Pediatricso
MidwifeServices:
    o
EPSDTo
OBo
C. Primary Care Physicians AssistantServices:
    o
EPSDTo
OBo
D. Physician  Specialist  (Specify)
 
  132




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##### 



ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    Contract/RFP No. YH09-0001
 o  o  o  o  o  o  o  o  o
 
 o     o  o  o
 
 
 
 
 NOTICE TO PROVIDERS
  
 
 
  133




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##### 



ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    Contract/RFP No. YH09-0001
 
 ADDITIONAL SERVICE SITES:
 
  
 
 
 
 
 
 
 
 
 
  134




---



##### 



ATTACHMENT D: SAMPLE LETTER OF INTENT
    
    Contract/RFP No. YH09-0001
 
 
 
 
 
  135




---



##### 



ATTACHMENT E: RESERVED
    
    Contract/RFP No. YH09-0001
 ATTACHMENT E: RESERVED
 
  136




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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM FinanceMonthly Financial 
Reporting Package
    
    30 days after the end
of the month, only
when required by
AHCCCS
    
    Reporting Guide For
Acute Health Care
Contractors
    
    Finance Manager
    
    FTP server with
email notificationQuarterly Financial 
Reporting Package
    
    60 days after the end
of each quarter
    
    Reporting Guide For
Acute Health Care
Contractors
    
    Finance Manager
    
    FTP server with
email notificationFQHC Member 
Information
    
    60 days after the end
of each quarter
    
    Reporting Guide For
Acute Health Care
Contractors;
Section D, Paragraph 34
    
    Finance Manager
    
    FTP server with
email notificationDraft Annual 
Financial Reporting 
Package
    
    90 days after the end
of each fiscal year
    
    Reporting Guide For
Acute Health Care
Contractors
    
    Finance Manager
    
    FTP server with
email notificationFinal Annual 
Financial Reporting 
Package
    
    120 days after the
end of each fiscal
year
    
    Reporting Guide For
Acute Health Care
Contractors
    
    Finance Manager
    
    FTP server with
email notificationAdvances/Loans/Equity 
Distributions
    
    Submit for approval
prior to effective
date
    
    Section D, Paragraph
49;
    
    Finance Manager
    
    FTP server with
email notificationPremium Tax Reporting
    
    March 15th,
June 15th,
September
15th,
December
15th
    
    ACOM Premium Tax
Reporting Policy
    
    Finance Manager
    
    FTP server with
email notification
 
  137




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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIAQuarterly
Verification of
Receipt of Paid
Services
(Section D, ¶66 and
ACOM Policy 424)
    
    Due the
15th day
after the end of the
quarter that follows
the reporting quarter
Oct.  Dec. due April
15
Jan.  March due July
15
April  June due Oct.
15
July  Sept. due Jan.
15
    
    Section D, Paragraph
19 and ACOM Policy 424
    
    Finance Manager
    
    FTP server with
email notificationQuarterly Cost 
Avoidance/Recovery 
Report
    
    Due 45 days after the
reporting quarter
Oct  Dec
due Feb 14
Jan  March
due May 15
Apr  June
due August 14
July  Sept
due Nov 14
    
    Section D, ¶58 and
Program Integrity
Reporting Guide
    
    Finance Manager
    
    FTP server with
email notification
 
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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM Data Analysis
and ResearchCorrected Pended 
Encounter Data
    
    Monthly, according
to established
schedule
    
    Encounter Reporting
User Manual
    
    Encounter
Administrator
    
    FTP server with
email notificationNew Day Encounter
    
    Monthly, according
to established
schedule
    
    Encounter Reporting
User Manual
    
    Encounter
Administrator
    
    FTP server with
email notificationMedical Records for 
Data Validation
    
    90 days after the
request received
from AHCCCS
    
    Data Validation
User Manual
    
    Encounter
Administrator
    
    FTP server with
email notification
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIAOffice of Program
IntegrityProvider 
Fraud/Abuse Report
    
    Within 10 days of
discovery
    
    Section D,
Paragraph 62
    
    Office of Program
Integrity Manager
    
    Secure email or web
portalEligible Person 
Fraud/Abuse Report
    
    Within 10 days of
discovery
    
    Section D,
Paragraph 62
    
    Office of Program
Integrity Manager
    
    Secure email or web
portal
  Late Deliverables1st time late sanction/ 1-10 days:
    
    $
    5,0001st time late sanction/ 11-20 days:
    
    $
    10,0001st time late sanction/ over 21 days:
    
    $
    15,0002nd time late sanction/ 1-10 days:
    
    $
    10,0002nd time late sanction/ 11-20 days:
    
    $
    20,0002nd time late sanction/over 21 days:
    
    $
    30,0003rd time late sanction/ 1-10 days:
    
    $
    20,0003rd time late sanction/ 11-20 days:
    
    $
    40,0003rd time late sanction/over 21 days:
    
    $
    60,000
 
  139




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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 st nd
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM Acute Care 
OperationsAnnual
Subcontractor
Assignment and
Evaluation Report
    
    90 days after the
beginning of the
contract year
    
    Section D, Paragraph
37; Section D,
Paragraph 43
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationProvider 
Affiliation 
Transmission
    
    15 days after the
end of each quarter
    
    Provider Affiliation
Transmission Manual,
submitted to PMMIS
Provider-to-Contractor
FTP
    
    Operations and
Compliance Officer
    
    FTP server with
email notification* Claims Dashboard
    
    15th day
of each month
following the
reporting period
    
    Section D, Paragraph
38; Claims Dashboard
Reporting Guide
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationSubcontracts
    
    As required by
Contract
    
    Section D, Paragraph
37; ACOM Templates
Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationThird Party 
Administrator 
subcontracts
    
    30 days prior to
the effective date
of the subcontract
    
    Section D, Paragraph
37; ACOM Templates
Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationProvider Advances
    
    As required by
Policy
    
    ACOM Provider and
Affiliate Advance
Request Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationClaim recoupments
>$50,000
    
    Upon identification
by Contractor
    
    Section D, Paragraph
38; ACOM Recoupment
Request Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notification* Administrative 
Measures
    
    15th day
of each month
following the
reporting period
    
    Section D, Paragraph 25
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationGrievance System 
Report
    
    See Grievance
System Reporting
Guide for frequency
    
    Section D, Paragraph
26; Grievance System
Reporting Guide
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationProvider Network
Development and
Management Plan
    
    45 days after the
first day of a new
contract year
    
    Section D, Paragraph
27; ACOM Provider
Network Development
and Management Plan
Policy, 415
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationQuarterly Provider 
Terminations Due To 
Rates
    
    15 days after the
end of each quarter
    
    ACOM Provider Network
Development and
Management Plan
Policy, 415
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationCultural Competency 
Plan
    
    45 days after the
first day of a new
contract year
    
    ACOM Cultural
Competency Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notification
 
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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIABusiness Continuity
and Recovery Plan
    
    15 days after the
beginning of each
contract year
    
    ACOM Business
Continuity and
Recovery Plan Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationMarketing 
Attestation 
Statement
    
    45 days after the
beginning of each
contract year
    
    ACOM Marketing
Outreach and
Incentives Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationMarketing and
Outreach Materials
    
    30 days prior to
dissemination
    
    ACOM Marketing
Outreach and
Incentives Policy
    
    Marketing Committee
Chairperson
    
    FTP server with
email notificationMember Handbook
    
    Within 4 weeks of
receiving annual
amendment and upon
any changes prior
to distribution.
    
    Section D, Paragraph
18; ACOM Member
Information Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationProvider Network 
Material Change
    
    Submit change for
approval prior to
effective date
    
    Section D, Paragraph
29; ACOM Provider
Network Information
Policy
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationProvider Network 
Unexpected change
    
    Within one business
day
    
    Section D, Paragraph 29
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationSystem Change Plan
    
    Six months prior to
implementation
    
    Section D, Paragraph 38
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationKey Staff 
Demographics
    
    October 15th
    
    Section D, Paragraph 16
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationKey Position Change
    
    Within 7 days after
an employee leaves
and as soon as new
hire has taken
place
    
    Section D, Paragraph 16
    
    Operations and
Compliance Officer
    
    FTP server with
email notificationListing of Local
Presence
    
    Within 45 days of
the beginning of
the Contract Year
    
    Section D, Paragraph 16
    
    Operations and
Compliance Officer
    
    FTP server with
email notification
 
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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM Clinical Quality 
ManagementEPSDT Annual 
Monitoring Report
    
    Annually on
December
15th
    
    Section D, Paragraph
10, Scope of Services,
AMPM, Chapter 400
    
    DHCM/CQM
    
    FTP server with
email notificationEPSDT Improvement and
Adult Quarterly
Monitoring Report
(Template must be
used)
    
    15 days after the
end of each quarter
    
    Section D, Paragraph
10, Scope of Services,
AMPM, Chapter 400
See Suspension list
for specific items
being suspended
    
    DHCM/CQM
    
    FTP server with
email notificationQuality
Assessment/Performance
Improvement Plan and
Evaluation (Checklist
to be submitted with
Document)
    
    Annually on
December
15th
    
    AMPM, Chapter 900
    
    DHCM/CQM
    
    FTP server with
email notificationCredentialing 
Quarterly Report
    
    30 days after the
end of each quarter
    
    Section D, Paragraph 25
    
    DHCM/CQM
    
    FTP server with
email notificationMonthly Pregnancy 
Termination Report
    
    End of the month
following the
pregnancy
termination
    
    AMPM, Chapter 400
    
    DHCM/CQM
    
    Secure email to CQM
Administrator or
fax to 602-417-4162Maternity Care Plan
    
    Annually on
December
15th
    
    AMPM, Chapter 400
    
    DHCM/CQM
    
    FTP server with
email notificationStillbirth Report
    
    Immediately
following procedure
    
    AMPM,Chapter 400
    
    DHCM/CQM
    
    Secure email to CQM
Administrator or
fax to 602-417-4162Semi-annual report of
the number of pregnant
women who are HIV/AIDS
positive
    
    30 days after the
end of the
2nd and
4th
quarter of each
contract year
    
    AMPM,Chapter 400
    
    DHCM/CQM
    
    FTP server with
email notificationPerformance
Improvement Project
Baseline Report
(Standardized format
to be utilized)
    
    Annually on
December
15th
    
    AMPM, Chapter 900
    
    DHCM/CQM
    
    FTP server with
email notification
 
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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIAPerformance
Improvement Project
Re-measurement Report
(Standardized format
to be utilized)
    
    Annually on
December
15th
    
    AMPM,Chapter 900
    
    DHCM/CQM
    
    FTP server with
email notificationPerformance
Improvement Project
Final Report
(Standardized format
to be utilized)
    
    Within 180 days of
the end of the
project, as defined
in the project
proposal approved
by AHCCCS DHCM
    
    AMPM,Chapter 900
    
    DHCM/CQM
    
    FTP server with
email notificationQM Quarterly Report
    
    45 Days after the
end of each quarter
    
    Section D, Paragraph 23
    
    DHCM/CQM
    
    FTP server with
email notificationPediatric Immunization 
Audit
    
    As requested
    
    Section D, Paragraph 23
    
    DHCM/CQM
    
    FTP server with
email notification
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM Medical 
ManagementQuarterly Inpatient 
Hospital Showing
    
    15 days after the
end of each quarter
    
    State Medicaid Manual
and the AMPM, Chapter
1000
    
    DHCM/MM
    
    FTP server with
email notificationUtilization
Management Plan and
Evaluation
    
    Annually on
December
15th
    
    AMPM, Chapter 900
    
    DHCM/MM
    
    FTP server with
email notificationUM Quarterly Report
    
    60 Days after the
end of each quarter
    
    Section D, Paragraph 24
    
    DHCM/MM
    
    FTP server with
email notificationHIV Specialty 
Provider List
    
    Annually, on
December
15th
    
    AMPM,Chapter 300
    
    DHCM/MM
    
    FTP server with
email notificationTransplant Report
    
    15 days after the
end of each month
    
    AMPM,Chapter 1000
    
    DHCM/MM
    
    FTP server with
email notificationNon-Transplant 
Catastrophic 
Reinsurance covered 
Diseases
    
    Annually, within 30
days of the
beginning of the
contract year,
enrollment to the
plan, and when
newly diagnosed.
    
    Section D, Paragraph 57
    
    DHCM/MM
    
    FTP server with
email notification
 
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##### 



ATTACHMENT F: PERIODIC REPORT REQUIREMENTS
    
    Contract/RFP No. YH09-0001
 Suspensions and Modifications
  Suspensions
  Section D, Paragraph 10, Scope of Services
  Section D, Paragraph 24, Medical Management
  Section D, Paragraph 25, Administrative Performance Standards
  Section D, Paragraph 38, Claims Payment/Health Information System
 st
 Section D, Paragraph 38, Claims Payment/Health Information System
  Attachment F, Periodic Reporting Requirements
 SUBMITTEDREPORT
    
    WHEN DUE
    
    SOURCE/REFERENCE
    
    SEND TO:
    
    VIADHCM Medical 
ManagementUM Quarterly Report
    
    60 Days after the
end of each quarter
    
    Section D, Paragraph 24
    
    DHCM/MM
    
    FTP server with
email notification
 Modifications
   
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##### 



ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
    
    Contract/RFP No. YH09-0001
 ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
            1.
    
    Members who are newly eligible to the AHCCCS program that did not choose a Contractor
within the prescribed time limits.
 2.
    
    Members whose assigned health plan is no longer available after the member moves to a
new GSA and did not choose a new Contractor within the prescribed time limits.
   
  145




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##### 



ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
    
    Contract/RFP No. YH09-0001
 Development of the Target Percentages for CYE 09 through CYE 12
   #
    
    
    Factor
    
    Weighting1
    
    
    The Contractors final awarded capitation rate from AHCCCS.
    
    
    50
    %2
    
    
    The Contractors score on the Program component of the proposal.
    
    
    50
    %
 separately
 TABLE OF POINTS FOR FACTORS #1 (LOWEST CAPITATION RATE) AND #2 (HIGHEST PROGRAM SCORE)
 Number of Awards in
    
    
    
    2nd
    
    3rd
    
    4th
    
    5th
    
    6thGSA
    
    1st Place
    
    Place
    
    Place
    
    Place
    
    Place
    
    Place2
    
    60
    
    403
    
    44
    
    32
    
    244
    
    35
    
    28
    
    22
    
    155
    
    30
    
    25
    
    20
    
    15
    
    106
    
    26
    
    23
    
    19
    
    15
    
    11
    
    6
   Final Awarded Capitation Rate (.50) + Program Component Score (.50)
 Development of the Target Percentages for CYE 13
  #
    
    
    Factor
    
    Weighting1
    
    
    The Contractors final awarded capitation rate from AHCCCS.
    
    
    50
    %2
    
    
    The Contractors percent of all Clinical Quality
Performance Measures for which the Contractor meets the
Minimum Performance Standard (MPS). Only those
Contractors that meet at least 75% of the Minimum
Standards for the measurement period of CYE 2011 receive
points.
    
    
    50
    %
 
  146




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##### 



ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
    
    Contract/RFP No. YH09-0001
 separately
 TABLE OF POINTS FOR FACTORS #1 (LOWEST CAPITATION RATE) AND #2 (CLINICAL QUALITY PREFORMANCE
MEASURES)
 Number of Awards inGSA for Factor #1 orNumber ofContractors at orabove 75% for Factor
    
    
    
    2nd
    
    3rd
    
    4th
    
    5th
    
    6th#2
    
    1st Place
    
    Place
    
    Place
    
    Place
    
    Place
    
    Place2
    
    60
    
    403
    
    44
    
    32
    
    244
    
    35
    
    28
    
    22
    
    155
    
    30
    
    25
    
    20
    
    15
    
    106
    
    26
    
    23
    
    19
    
    15
    
    11
    
    6
   Final Awarded Capitation Rate (.50) + Clinical Quality Performance Measure results (.50)
 Enrollment Considerations
  County/GSA
    
    GSA-specific Enrollment ThresholdMaricopa  GSA 12
    
    <50,000Pima County Only
    
    <30,000Rural GSAs (including Santa Cruz County)
    
    less than or equal to 45% of
enrollment in the entire GSA as
of May 1, 2008
 
  147




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##### 



ATTACHMENT G: AUTO-ASSIGNMENT ALGORITHM
    
    Contract/RFP No. YH09-0001
 Conversion Group Auto-Assignment
      Post-Conversion Auto-Assignment
 In this situation,
the plans not qualifying for the enhanced auto-assignment algorithm will not receive any members
via auto-assignment for the time period.
  
  148




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##### 



ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT H(1): ENROLLEE GRIEVANCE SYSTEM STANDARDS AND POLICY
 Enrollee Grievance
Policy
    1.
    
    That the Contractor shall maintain records of all grievances and appeals and requests for
hearing.
 2.
    
    Information explaining the grievance, appeal, and fair hearing procedures and timeframes.
This information shall include a description of the circumstances when there is a right to a
hearing, the method for obtaining a hearing, the requirements which govern representation at
the hearing, the right to file grievance and appeals and the requirements and timeframes for
filing a grievance, appeal, or request for hearing.
 3.
    
    The availability of assistance in the filing process and the Contractors toll-free numbers
that an enrollee can use to file a grievance or appeal by phone if requested by the enrollee.
 4.
    
    That the Contractor shall acknowledge receipt of each grievance and appeal. For Appeals, the
Contractor shall acknowledge receipt of standard appeals in writing within five business days
of receipt and within one business day of receipt of expedited appeals.
 5.
    
    That the Contractor shall permit both oral and written appeals and grievances and that oral
inquiries appealing an action are treated as appeals.
 6.
    
    That the Contractor shall ensure that individuals who make decisions regarding grievances and
appeals are individuals not involved in any previous level of review or decision making and
that individuals who make decisions regarding: 1) appeals of denials based on lack of medical
necessity, 2) a grievance regarding denial of expedited resolution of an appeal or 3)
grievances or appeals involving clinical issues are health care professionals as defined in 42
CFR 438.2 with the appropriate clinical expertise in treating the enrollees condition or
disease.
 
  149




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##### 



ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 7.
    
    The resolution timeframes for standard appeals and expedited appeals may be extended up to 14
days if the enrollee requests the extension or if the Contractor establishes a need for
additional information and that the delay is in the enrollees interest.
 8.
    
    That if the Contractor extends the timeframe for resolution of an appeal when not requested
by the enrollee, the Contractor shall provide the enrollee with written notice of the reason
for the delay.
 9.
    
    The definition of grievance as a members expression of dissatisfaction with any aspect of
their care, other than the appeal of actions.
 10.
    
    That an enrollee must file a grievance with the Contractor and that the enrollee is not
permitted to file a grievance directly with the AHCCCS Administration.
 11.
    
    That the Contractor must dispose of each grievance in accordance with the ACOM Enrollee
Grievance Policy, but in no case shall the timeframe exceed 90 days.
 12.
    
    The definition of action as the [42 CFR 438.400(b)]:
 a.
    
    Denial or limited authorization of a requested service, including the
type or level of service;
 b.
    
    Reduction, suspension, or termination of a previously authorized
service;
 c.
    
    Denial, in whole or in part, of payment for a service;d.
    
    Failure to provide services in a timely manner;
 e.
    
    Failure to act within the timeframes required for standard and
expedited resolution of appeals and standard disposition of grievances; or
 f.
    
    Denial of a rural enrollees request to obtain services outside the
Contractors network under 42 CFR 438.52(b)(2)(ii), when the contractor is the only
Contractor in the rural area.
 13.
    
    The definition of a service authorization request as an enrollees request for the provision
of a service [42 CFR 431.201].
 14.
    
    The definition of appeal as the request for review of an action, as defined above.
 15.
    
    Information explaining that a provider acting on behalf of an enrollee and with the
enrollees written consent, may file an appeal.
 16.
    
    That an enrollee may file an appeal of: 1) the denial or limited authorization of a requested
service including the type or level of service, 2) the reduction, suspension or termination of
a previously authorized service, 3) the denial in whole or in part of payment for service, 4)
the failure to provide services in a timely manner, 5) the failure of the Contractor to comply
with the timeframes for dispositions of grievances and appeals and 6) the denial of a rural
enrollees request to obtain services outside the Contractors network under 42 CFR
438.52(b)(2)(ii) when the Contractor is the only Contractor in the rural area.
 17.
    
    The definition of a standard authorization request. For standard authorization decisions,
the Contractor must provide a Notice of Action to the enrollee as expeditiously as the
enrollees health condition requires, but not later than 14 days following the receipt of the
authorization request with a possible extension of up to 14 days if the enrollee or provider
requests an extension or if the Contractor establishes a need for additional information and
delay is in the enrollees best interest [42 CFR 438.210(d)(1)]. The Notice of Action must
comply with the advance notice requirements when there is a termination or reduction of a
previously authorized service OR when there is a denial of an authorization request and the
physician asserts that the requested service/treatment is a necessary continuation of a
previously authorized service.
 
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ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 18.
    
    The definition of an expedited authorization request. For expedited authorization decisions,
the Contractor must provide a Notice of Action to the enrollee as expeditiously as the
enrollees health condition requires, but not later than 3 business days following the receipt
of the authorization request with a possible extension of up to 14 days if the enrollee or
provider requests an extension or if the Contractor establishes a need for additional
information and delay is in the enrollees interest [42 CFR 438.210(d)(2)].
 19.
    
    That the Notice of Action for a service authorization decision not made within the standard
or expedited timeframes, whichever is applicable, will be made on the date that the timeframes
expire. If the Contractor extends the timeframe to make a standard or expedited authorization
decision, the contractor must give the enrollee written notice of the reason to extend the
timeframe and inform the enrollee of the right to file a grievance if the enrollee disagrees
with the decision. The Contractor must issue and carry out its decision as expeditiously as
the enrollees health condition requires and no later than the date the extension expires.
 20.
    
    That the Contractor shall notify the requesting provider of the decision to deny or reduce a
service authorization request. The notice to the provider must be written.
 21.
    
    The definition of a standard appeal and that the Contractor shall resolve standard appeals no
later than 30 days from the date of receipt of the appeal unless an extension is in effect.
If a Notice of Appeal Resolution is not completed when the timeframe expires, the members
appeal shall be considered to be denied by the Contractor, and the member can file a request
for hearing.
 22.
    
    The definition of an expedited appeal and that the Contractor shall resolve all expedited
appeals not later than three business days from the date the Contractor receives the appeal
(unless an extension is in effect) where the Contractor determines (for a request from the
enrollee), or the provider (in making the request on the enrollees behalf indicates) that the
standard resolution timeframe could seriously jeopardize the enrollees life or health or
ability to attain, maintain or regain maximum function. The Contractor shall make reasonable
efforts to provide oral notice to an enrollee regarding an expedited resolution appeal. If a
Notice of Appeal Resolution is not completed when the timeframe expires, the members appeal
shall be considered to be denied by the Contractor, and the member can file a request for
hearing.
 23.
    
    That if the Contractor denies a request for expedited resolution, it must transfer the appeal
to the 30-day timeframe for a standard appeal. The Contractor must make reasonable efforts to
give the enrollee prompt oral notice and follow-up within two days with a written notice of
the denial of expedited resolution.
 24.
    
    That an enrollee shall be given 60 days from the date of the Contractors Notice of Action to
file an appeal.
 25.
    
    That the Contractor shall mail a Notice of Action: 1) at least 10 days before the date of a
termination, suspension or reduction of previously authorized AHCCCS services, except as
provided in (a)-(e) below; 2) at least 5 days before the date of action in the case of
suspected fraud; 3) at the time of any action affecting the claim when there has been a denial
of payment for a service, in whole or in part; 4) within 14 days from receipt of a standard
service authorization request and within three business days from receipt of an expedited
service authorization request, unless an extension is in effect. For service authorization
decisions, the Contractor shall also ensure that the Notice of Action provides the enrollee
with advance notice and the right to request continued benefits for all terminations and
reductions of a previously authorized service and for denials when the physician asserts that
the requested service/treatment which has been denied is a necessary continuation of a
previously authorized service. As described below, the Contractor may elect to mail a Notice
of Action no later than the date of action when:
 a.
    
    The Contractor receives notification of the death of an enrollee;
 b.
    
    The enrollee signs a written statement requesting service termination
or gives information requiring termination or reduction of services (which
indicates understanding that the termination or reduction will be the result of
supplying that information);
 c.
    
    The enrollee is admitted to an institution where he is ineligible for
further services;
 d.
    
    The enrollees address is unknown and mail directed to the enrollee has
no forwarding address;
 e.
    
    The enrollee has been accepted for Medicaid in another local
jurisdiction.
 
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ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 26.
    
    That the Contractor include, as parties to the appeal, the enrollee, the enrollees legal
representative, or the legal representative of a deceased enrollees estate.
 27.
    
    That the Notice of Action must explain: 1) the action the Contractor has taken or intends to
take, 2) the reasons for the action, 3) the enrollees right to file an appeal with the
Contractor, 4) the procedures for exercising these rights, 5) circumstances when expedited
resolution is available and how to request it and 6) the enrollees right to receive continued
benefits pending resolution of the appeal, how to request continued benefits and the
circumstances under which the enrollee may be required to pay for the cost of these services.
The Notice of Action shall comply with ACOM Policy 414.
 28.
    
    That benefits shall continue until a hearing decision is rendered if: 1) the enrollee files
an appeal before the later of a) 10 days from the mailing of the Notice of Action or b) the
intended date of the Contractors action, 2) a) the appeal involves the termination,
suspension, or reduction of a previously authorized course of treatment or b) the appeal
involves a denial and the physician asserts that the requested service/treatment is a
necessary continuation of a previously authorized service, 3) the services were ordered by an
authorized provider and 4) the enrollee requests a continuation of benefits.
  29.
    
    That for appeals, the Contractor provides the enrollee a reasonable opportunity to present
evidence and allegations of fact or law in person and in writing and that the Contractor
informs the enrollee of the limited time available in cases involving expedited resolution.
 30.
    
    That for appeals, the Contractor provides the enrollee and his representative the opportunity
before and during the appeals process to examine the enrollees case file including medical
records and other documents considered during the appeals process.
 31.
    
    That the Contractor must ensure that punitive action is not taken against a provider who
either requests an expedited resolution or supports an enrollees appeal.
 32.
    
    That the Contractor shall provide written Notice of Appeal Resolution to the enrollee and the
enrollees representative or the representative of the deceased enrollees estate which must
contain: 1) the results of the resolution process, including the legal citations or
authorities supporting the determination, and the date it was completed, and 2) for appeals
not resolved wholly in favor of enrollees: a) the enrollees right to request a State fair
hearing (including the requirement that the enrollee must file the request for a hearing in
writing) no later than 30 days after the date the enrollee receives the Contractors notice of
appeal resolution and how to do so, b) the right to receive continued benefits pending the
hearing and how to request continuation of benefits and c) information explaining that the
enrollee may be held liable for the cost of benefits if the hearing decision upholds the
Contractor.
 33.
    
    That the Contractor continues extended benefits originally provided to the enrollee until any
of the following occurs: 1) the enrollee withdraws appeal, 2) the enrollee has not
specifically requested continued benefits pending a hearing decision within 10 days of the
Contractor mailing of the appeal resolution notice, or 3) the AHCCCS Administration issues a
state fair hearing decision adverse to the enrollee.
 34.
    
    That if the enrollee files a request for hearing the Contractor must ensure that the case
file and all supporting documentation is received by the AHCCCS Office of Administrative Legal
Services (OALS) as specified by OALS. The file provided by the Contractor must contain a
cover letter that includes:
 a.
    
    Enrollees nameb.
    
    Enrollees AHCCCS I.D. numberc.
    
    Enrollees address
 
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ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 d.
    
    Enrollees phone number (if applicable)e.
    
    date of receipt of the appeal
 f.
    
    summary of the Contractors actions undertaken to resolve the appeal
and summary of the appeal resolution
 35.
    
    The following material shall be included in the file sent by the Contractor:
 a.
    
    the Enrollees written request for hearing
 b.
    
    copies of the entire appeal file which includes all supporting
documentation including pertinent findings and medical records
 c.
    
    the Contractors Notice of Appeal Resolutiond.
    
    other information relevant to the resolution of the appeal
 36.
    
    That if the Contractor or the State fair hearing decision reverses a decision to deny, limit
or delay services not furnished during the appeal or the pendency of the hearing process, the
Contractor shall authorize or provide the services promptly and as expeditiously as the
enrollees health condition requires irrespective of whether the Contractor contests the
decision.
 37.
    
    That if the Contractor or State fair hearing decision reverses a decision to deny
authorization of services and the disputed services were received pending appeal, the
Contractor shall pay for those services, as specified in policy and/or regulation.
 38.
    
    That if the Contractor or the Directors Decision reverses a decision to deny, limit, or
delay authorization of services, and the member received the disputed services while the
appeal was pending, the Contractor shall process a claim for payment from the provider in a
manner consistent with the Contractors or Directors Decision and applicable statutes, rules,
policies, and contract terms. The provider shall have 90 days from the date of the reversed
decision to submit a clean claim to the Contractor for payment. For all claims submitted as a
result of a reversed decision, the Contractor is prohibited from denying claims for
untimeliness if they are submitted within the 90 day timeframe. Contractors are also
prohibited from denying claims submitted as a result of a reversed decision because the member
failed to request continuation of services during the appeals/hearing process: a members
failure to request continuation of services during the appeals/hearing process is not a valid
basis to deny the claim.
 39.
    
    That if the Contractor or State fair hearing decision upholds a decision to deny
authorization of services and the disputed services were received pending appeal, the
Contractor may recover the cost of those services from the enrollee.
 
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ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT H(2): PROVIDER CLAIM DISPUTE STANDARDS AND POLICY
  1.
    
    The Provider Claim Dispute Policy shall be provided to all subcontractors at the time
of contract. For providers without a contract, the claim dispute policy may be mailed with
a remittance advice, provided the remittance is sent within 45 days of receipt of a claim.
 2.
    
    The Provider Claim Dispute Policy must specify that all claim disputes challenging
claim payments, denials or recoupments must be filed in writing with the Contractor no
later than 12 months from the date of service, 12 months after the date of eligibility
posting or within 60 days after the payment, denial or recoupment of a timely claim
submission, whichever is later.
 3.
    
    Specific individuals are appointed with authority to require corrective action and with
requisite experience to administer the claim dispute process.
 4.
    
    A log is maintained for all claim disputes containing sufficient information to
identify the Complainant, date of receipt, nature of the claim dispute and the date the
claim dispute is resolved. Separate logs must be maintained for provider and behavioral
health recipient claim disputes.
 5.
    
    Within five business days of receipt, the Complainant is informed by letter that the
claim dispute has been received.
 6.
    
    Each claim dispute is thoroughly investigated using the applicable statutory,
regulatory, contractual and policy provisions, ensuring that facts are obtained from all
parties.
 7.
    
    All documentation received by the Contractor during the claim dispute process is dated
upon receipt.
 8.
    
    All claim disputes are filed in a secure designated area and are retained for five
years following the Contractors decision, the Administrations decision, judicial appeal
or close of the claim dispute, whichever is later, unless otherwise provided by law.
 9.
    
    A copy of the Contractors Notice of Decision (hereafter referred to as Decision) shall
be mailed to all parties no later than 30 days after the provider files a claim dispute
with the Contractor, unless the provider and Contractor agree to a longer period. The
Decision must include and describe in detail, the following:
 a.
    
    the nature of the claim disputeb.
    
    the issues involved
 c.
    
    the reasons supporting the Contractors Decision, including references
to applicable statute, rule, applicable contractual provisions, policy and
procedure
 d.
    
    the Providers right to request a hearing by filing a written request
for hearing to the Contractor no later than 30 days after the date the Provider
receives the Contractors decision.
 e.
    
    If the claim dispute is overturned, the requirement that the Contractor
shall reprocess and pay the claim(s) in a manner consistent with the decision
within 15 business days of the date of the Decision.
 
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ATTACHMENT H: GRIEVANCE SYSTEM AND STANDARDS
    
    Contract/RFP No. YH09-0001
 10.
    
    If the Provider files a written request for hearing, the Contractor must ensure that
all supporting documentation is received by the AHCCCS Office Administrative Legal Services
(OALS), no later than five business days from the date the Contractor receives the
providers written hearing request. The file sent by the Contractor must contain a cover
letter that includes:
 a.
    
    Providers nameb.
    
    Providers AHCCCS ID numberc.
    
    Providers addressd.
    
    Providers phone number (if applicable)e.
    
    the date of receipt of claim dispute
 f.
    
    a summary of the Contractors actions undertaken to resolve the claim
dispute and basis of the determination
 11.
    
    The following material shall be included in the file sent by the Contractor:
 a.
    
    written request for hearing filed by the Provider
 b.
    
    copies of the entire file which includes pertinent records; and the
Contractors Decision
 c.
    
    other information relevant to the Notice of Decision of the claim
dispute
 12.
    
    If the Contractors decision regarding a claim dispute is reversed through the appeal
process, the Contractor shall reprocess and pay the claim (s) in a manner consistent with
the decision within 15 business days of the date of the Decision.
 
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ATTACHMENT I: RESERVED
    
    Contract/RFP No. YH09-0001
 ATTACHMENT I: RESERVED
 
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ATTACHMENT J: RESERVED
    
    Contract/RFP No. YH09-0001
 ATTACHMENT J: RESERVED
 
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ATTACHMENT J(2): RESERVED
    
    Contract/RFP No. YH09-0001
 ATTACHMENT J(2): RESERVED
 
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ATTACHMENT K: COST SHARING COPAYMENTS
    
    Contract/RFP No. YH09-0001
 ATTACHMENT K: COST SHARING COPAYMENTS
 I.
    
    EXEMPT POPULATIONS (REGARDLESS OF RATE CODE)
 exempt from copayments for ALL services ($0 copay):
 
    
    All members under the age of 19, including all KidsCare members
 
    
    All Pregnant Women
 
    
    All ALTCS enrolled members
 
    
    All persons with Serious Mental Illness receiving RBHA services
 
    
    All members who are receiving CRS services
 
    
    SOBRA Family Planning Services Only members
 no member
 II.
    
    STANDARD COPAYMENTS APPLY TO THE TITLE XIX WAIVER GROUP
 Services to this population may not be denied for failure to pay copayment.
  Service
    
    CopaymentGeneric Prescriptions or Brand Name if generic not available
    
    $
    0Brand Name Prescriptions when generic is available
    
    $
    0Non Emergency Use of ER
    
    $
    1Physician Office Visits
    
    $
    1
 III.
    
    STANDARD COPAYMENTS APPLY TO THE FOLLOWING POPULATIONS
 Services to this population may not be denied for failure to pay copayment.
 
    
    AHCCCS for Families with Children
    
    Supplemental Security Income with and without Medicare
 Service
    
    CopaymentGeneric Prescriptions or Brand Name if generic not available
    
    $
    0Brand Name Prescriptions when generic is available
    
    $
    0Non Emergency Use of ER
    
    $
    1Physician Office Visits
    
    $
    1
 
  159