# Patent

## Title
Display of attachment based information within a messaging system

## Abstract

Among other disclosures, a method may include collecting historical data and communication data relating to an attachment provided in a communication. The method may include generating an attachment profile based on the collected historical and communication data. The method may include monitoring user behavior. The method may include determining if the user has made a request to view the attachment profile. The method may include presenting the attachment profile in response to the request.

## Background
PRIORITY APPLICATION
This patent application claims priority to U.S. Provisional Application No. 60/951,880, filed on Jul. 25, 2007, entitled, “Presentation of Personal and Public Data Queried Through Implicit Actions”, the contents of which are incorporated by reference.


BACKGROUND
The use of electronic communications for exchanging files between persons for both business and personal use has increased substantially in recent years. Files and documents can be sent as attachments to electronic communications to expedite the exchange of information and the process of revising documents. Not only has the number of files exchanged increased in recent years, the number of available communication mediums to which files and documents can be attached has also increased. In addition to e-mail communications, additional forms of communication to which files and documents can be attached have become common in recent years, including instant messaging, social network messaging and commenting, message board posting, text messaging, and Voice Over Internet Protocol communications.
These additional forms of communication have led to individuals exchanging communications with more people than ever before, which leads to an even higher increase in the number of communications and files sent and received by an individual.
SUMMARY
The present disclosure relates to collecting and presenting historical communication data and personal data.
In a first aspect, a computer implemented method for generating and presenting an attachment profile can include collecting historical data and communication data relating to an attachment provided in a communication. The method can further include generating an attachment profile based on the collected historical and communication data. The method can further include monitoring user behavior. The method can further include determining if the user has made a request to view the attachment profile. The method can further include presenting the attachment profile in response to the request.
The method can further include tracking mouse movements, mouse locations, keyboard strokes, mouse clicks, or active windows in order to determine if the user has made an implicit request to view the attachment profile. The method can further include querying multiple disparate information sources to derive the historical data and communication data. The method can further include storing the attachment profile in a database external to a system used in making the communications. The method can further include identifying one or more identifiers for the attachment within a currently open media item and inserting a link in proximity to one or more of the identifiers for accessing the attachment profile.



DESCRIPTION OF DRAWINGS
FIG. 1A shows an example e-mail client with a profile side bar.
FIG. 1B shows an example of a profile.
FIG. 1C shows an example of a conversation thread profile.
FIG. 2 shows an example of an attachment profile.
FIG. 3 is a block diagram of an example communication delivery system.
FIG. 4 is a flow diagram of an example process 400 for generating and displaying an attachment profile.



DETAILED DESCRIPTION
FIG. 1A shows an example system 100 for displaying a profile containing information about communications to, from, and involving an individual. The system 100 includes an e-mail client 102 which can include an inbox viewing panel 104 and an e-mail viewing panel 106. The e-mail client 102 can be a standard stand alone e-mail client such as Microsoft Outlook or Eudora. In an alternate implementation the e-mail client 102 can be a web based e-mail client such as Yahoo! mail or Gmail that is viewed using a web browser. The e-mail client 102 can allow a user to view a list of e-mails in the inbox viewing panel 104. The user can select an e-mail in the inbox viewing panel 104 causing the e-mail client 102 to display the selected e-mail in the e-mail viewing panel 106.
In some implementations, instead of an e-mail client, the system 100 can include an instant messaging client, a social network client, a text message client, or another communication viewing client. It is to be understood that while portions of this description describe systems and methods involving e-mail communications, these same systems and methods can be implemented using other forms of communication, including instant messages, phone calls, text messages, internet message board postings, social network messages or comments, or voice over IP communications.
The e-mail client 102 also includes a profile 108. In the example depicted, the profile 108 is displayed as an additional panel within the e-mail client 102 positioned to the right of the inbox viewing panel 104 and the e-mail viewing panel 106. This additional panel is sometimes referred to as a side bar. In some implementations, the profile 108 can be located at the top, bottom, left side, or any other location within the e-mail client 102. In still some implementations, the profile 108 can be displayed in a stand alone window, in a pop-up bubble displayed over a portion of the e-mail client 102, or integrated as part of one of the other viewing panels displayed by the e-mail client 102. For example, a pop up bubble containing a profile 108 can appear when an e-mail is selected in the inbox viewing panel 104, when an e-mail address or portion of text in the e-mail viewing panel 106 is selected, or when a mouse icon is moved over an e-mail address, name, icon, or portion of text. In another example, information can be integrated as part of the body of an e-mail, such as inserting a picture next to a person's name in the body of an e-mail, or inserting a person's name next to a phone number in an e-mail or attachment.
The profile 108 can contain information relating to a sender of an e-mail, a recipient of an e-mail, the body of an e-mail, an attachment to an e-mail, or a person or topic mentioned in an e-mail. In alternate implementations, the profile 108 can contain information related to a sender, recipient, body, attachment or topic of another communication medium such as an instant message, a phone call, a text message, an internet message board, a social network message or comment, or a voice over IP communication. The user can implicitly request information to be displayed in the profile 108 by selecting an e-mail in the inbox viewing panel 104 or selecting text within a header or body of an e-mail in the e-mail viewing panel 106. In some implementations, the profile can include additional information (e.g., derived information such as search results derived from a topic mentioned in a communication).
In some implementations, the profile 108 can display information about an entity other than a person. For example, a communication may be received from an automated system, such as from a travel website, on-line retailer, an advertising service, or a mailing list. The profile 108 can display information related to the sender of the communication. For example, if the communication received has been sent from a travel website, information related to the travel website, or other communications from the travel website can be displayed. In another example, if the communication received has been sent from an mailing list, information related to the mailing list, or other communications received from the mailing list can be displayed. As yet another example, if the communication received has been sent from a business entity, information about the business entity (e.g., address, telephone number, contact person name) can be included in the profile.
For example, the user can select an e-mail 110 in the inbox viewing panel 104 causing the profile 108 to display information related to a sender 112 of the e-mail 110. In another example, the user can select an e-mail address 114 or name of a recipient of the e-mail 110 in order to display information related to the recipient in the profile 108. In another example, the user can select an attachment to the e-mail 110 in order to display information related to the attachment in the profile 108. In yet another example, the user can select the name of a person, a user name of a person, or a particular topic listed in a header, a body, or an attachment of the e-mail 110 in order to display information related to the person or topic in the profile 108.
In some implementations, the system 100 can determine if the user has made an implicit request to view information in the profile 108 by tracking, for example, user input of the form of mouse movements, mouse locations, keyboard strokes, mouse clicks, or active windows. Implicit requests to view information in the profile 108 can include opening, viewing, reading or writing an e-mail or other communication medium. For example, if the user starts to compose an instant message, the profile 108 can display information related to the recipient of the instant message. In another example, if the user views a social network profile, either within the e-mail client 102 or in a separate web browser, the profile 108 can display information related to a person associated with the social network profile.
In some implementations, selecting an e-mail or communication for which a person is a recipient of the e-mail or communication can cause a profile 108 for the person to be displayed. For example, selecting an e-mail addressed to Steve Jones can cause a profile for Steve Jones to be displayed. In some implementations, selecting an e-mail or communication on which a person has been copied (for example in a CC or BCC field) can cause a profile 108 for the person to be displayed. In some implementations, putting a person's e-mail address in the To, CC, or BCC field of an e-mail or communication can cause a profile 108 for the person to be displayed. In some implementations, hovering a mouse cursor or other selection tool over an e-mail where a person is listed in the To, From, CC, or BCC field can cause a profile 108 for the person to be displayed. In some implementations, typing a person's name can cause a profile 108 for the person to be displayed.
In some implementations, selecting a file that was sent or received as an attachment to a communication can cause a profile 108 to be displayed for a person listed as a recipient or sender of the communication. For example, selecting a file with the name “fourthquarterprogress.doc” that was received as an attachment to an e-mail from Adam Kempf can cause a profile for Adam Kempf to be displayed. In some implementations, initiating, receiving, or viewing an instant message conversation with a person can cause a profile 108 for the person to be displayed.
In some implementations, the system 100 can be linked to a phone (e.g., voice over IP phone) used by the user. For example, the system 100 can include means for detecting when the user makes or receives a phone call or text message using the phone and display information related to a recipient or initiator of the phone call or text message in the profile 108. In some implementations, the user can make a specific request to view information in the profile 108 by performing a search for a person's name or other identifying information. In some implementations, the system 100 can display more than one profile in response to any of the above described actions.
In the example depicted in FIG. 1A, the user has selected the e-mail 110 in the inbox viewing panel 104 and header information and a portion of the body of the e-mail 110 is displayed in the e-mail viewing panel 106. The e-mail 110 was received from the sender 112. The system 100 has determined that the user has made an implicit request to view information related to the sender 112 by selecting the e-mail 110. In response to this implicit request, the system 100 displays in the profile 108 information related to the sender 112.
In the example, the information displayed in the profile 108 includes an e-mail address 116, a phone number 118, communication statistics 120, a contact network 122, a conversation list 124, and a files exchanged list 126. In some implementations, the profile 108 can display additional contact information such as name, screen names, social network profile names, social network profile URLs, physical addresses, website URLs, additional e-mail addresses, or additional telephone numbers.
In the example, the communication statistics 120 include the number of e-mails received from the sender 112 and the number of e-mails sent to the sender 112. In some implementations, additional communication statistics 120 can be displayed, including times of communications, dates of communications, types of communications, volume of communications, length of communications, or speed of responses. For example, a statistic for the average amount of time it takes the sender 112 to respond to e-mails sent by the user can be displayed. In another example, the times of day that the sender 112 is most likely to respond to an e-mail or other form of communication can be displayed as a communication statistic 120. In another example, a statistic can be displayed that lists the percentage of communications between the user and the sender 112 that occur using a telephone, the percentage of communications that occur using instant messaging, the percentage of communications that occur using e-mails, or the percentage of communications that occur using a social network website as a percentage of all communications between the user and the sender 112. In another example, the number of communications sent or received on which the sender 112 has been copied can be displayed as a communication statistic 120. In another example, the number of communications received by the user on which the sender 112 has also been listed as a recipient can be displayed as a communication statistic 120.
In some implementations, the communication statistics 120 that are displayed can be chosen by the user. The user can choose to have a default set of communication statistics displayed, or the user can select which individual communication statistics 120 are to be displayed. The user can choose to have the same set of communication statistics 120 displayed for each profile 108 or the user can choose to have a different set of communication statistics 120 displayed depending on which person or topic the currently displayed profile 108 is associated with.
The contact network 122 displayed in the profile 108 shows a list of contacts 128 that are associated with the sender 112. In the example depicted, the contacts 128 are shown as e-mail addresses. In some implementations, the contacts 128 can be listed as names, screen names, nick names, employee numbers, social network profile names, social network profile URLs, telephone numbers, website URLs, or any combination of these.
In some implementations, details about a contact 128 can be displayed adjacent to the contact 128 in the contact network 122. These details can include time since last communication, last form of communication, frequency of communications, total numbers of communications, or other related data.
The contacts 128 listed in the contact network 122 are contacts that are associated with the sender 112. The contacts 128 can include recipients of communications from the sender 112, recipients of communications of which the sender 112 is also a recipient, individuals named in a body or header of a communication with the sender 112, or individuals named in a document that is attached to a communication with the sender 112. For example, a person who was copied on an e-mail between the user and the sender 112 can be listed as a contact 128 in the contact network 122. In the example depicted, the header of the e-mail 110 as shown in the e-mail viewing panel 106 lists all.houston@enron.com as a recipient of the e-mail 110. The contact network 122 lists all.houston@enron.com as a contact 128 of the sender 112. In another example, if the user receives an e-mail from the sender 112 with the subject line “Matt Smith's birthday party”, Matt Smith can be listed as a contact 128 in the contact network 122 even if Matt Smith has never been included in or been the recipient of any communications between the user and the sender 112. In another example, if the user posts a comment to a social network profile page belonging to the sender 112 and a person named Eric Johnson has also posted a comment to the social network profile page, or is listed as a friend of the sender 112 on the social network profile page, Eric Johnson can be listed as a contact 128 in the contact network 122.
In some implementations, the contacts 128 listed in the contact network 122 can be collected from sources other than communications between the user and the sender 112. In one implementation, the sender 112 can provide a list of contacts to the user to include in the contact network 122 for the sender 112. The sender 112 can provide the list of contacts to the user through sharing the list of contacts on a shared network, or by sending a communication to the user with, for example, the list of contacts in a body of the communication or in an attachment to the communication.
In some implementations, the system 100 can collect data from outside sources in order to determine contacts 128 to be listed in the contact network 122. The system 100 can query various sources to extract information on contacts that can be associated with the sender 112 and listed in the contact network 122. Sources of information that can be queried to derive contacts associated with the sender 112 can include web search engines, people search engines, social networks, personal web pages, telephone directories, scanned business card data or company website profiles.
For example, the system 100 can perform a search of a social network based on the sender 112's name, e-mail address, screen names or other information about the sender 112. The system can then identify a profile page on the social network belonging to the sender 112. Any contacts that are publicly listed on the social network profile page can be listed in the contact network 122 of the sender 112 even if the user has never communicated with the sender 112 using the social network or viewed the profile page of the sender 112 on this social network. In some implementations, the system 100 can access and extract contacts listed on a private social network profile page belonging to the sender 112 if the user has proper access information or authorization to view the private social network profile page of the sender 112.
In another example, the system 100 can use a search engine to perform a search based on the sender 112's name, e-mail address, screen names or other information about the sender 112 in order to identify web pages that may contain contacts that can be associated with the sender 112. For example, the system 100 can use a search engine to perform a search based on the sender 112's name. If one of the search results returned is for a blog written by a person named Mark Adams that mentions the sender 112, then Mark Adams can be listed as a contact 128 in the contact network 122. In another example, the system 100 can determine that the sender 112 works for the same company as a person who has sent a different communication to the user. This person can then be listed as a contact 128 of the sender 112. In some implementations, the system 100 can collect data using a peer to peer network.
Information that can be used to collect information about contacts 128 or other information displayed in the profile 108 can include e-mail addresses, names, screen names, social network profile names, phone numbers, personal website URLs, social network profile URLs, or physical addresses.
The contacts 128 displayed in the contact network 122 can be listed in order based on a ranking system. Criteria used to rank the contacts 128 can include total volume of communication, volume of communication over a period of time, length of communications, importance level of communications, types of communications, contents of communications, time of communications; methods by which the contacts 128 were determined to be associated with the sender 112, or any combination of these. For example, the contacts 128 can be ranked based on the total number of communications between the user and the sender 112 for which a contact is also a recipient of the communication. In another example, the contacts 128 can be ranked based on the number of communications between the user and the sender 112 for which a contact is also a recipient of the communication over the course of the last three weeks. In another example, the contacts 128 can be ranked based on the number of communications between the user and a contact for which the sender 112 is also a recipient of the communication.
In another example, the contacts 128 can be ranked based on the length of communications between the user and the sender 112 for which a contact is also a recipient of the communication with longer communications being ranked higher than shorter communications. In another example, contacts that are listed on communications flagged as urgent or important can be ranked higher than other contacts. In another example, the user can choose to have contacts who mainly communicate with the user or sender 112 using e-mail ranked higher than contacts who mainly communicate with the user or sender 112 using instant message or social networks. In another example, the system 100 can use the contents of communications involving each contact 128 and the sender 112 to determine if communications involving the contact 128 and the sender 112 are primarily business related or social related communications. The system 100 can then give a higher ranking to contacts associated with business communications than contacts associated with social communications.
In another example, contacts who are associated with more recent communications between the user and the sender 112 can be ranked higher than contacts associated with older communications between the user and the sender 112. In another example, contacts that have been determined to be associated with the sender 112 based on e-mail communication can be ranked higher than contacts that have been determined to be associated with the sender 112 based on web searches.
In some implementations, each contact 128 listed in the contact network 122 can be a link to more information about the contact 128. For example, if a contact 128 is clicked on, selected, or interacted with by the user, a profile containing information about the selected contact 128 can be displayed. In another example, the user can hover a mouse cursor or other selection tool over a contact 128. This can cause a pop-up bubble containing additional information about the contact 128 to be displayed.
The conversation list 124 can display a list of recent communications between the user and the sender 112 or involving the user and the sender 112. The communications displayed on the conversation list 124 can be a list of past e-mails, text messages, instant messages, telephone calls, social network communications, message board posts or voice over IP communications involving the sender 112. In some implementations, the conversation list 124 can be a list of recent conversation threads involving the sender 112. A conversation thread is a series of communications that can be grouped together. For example, a series of e-mails having the same or similar subjects can be grouped together as a conversation thread. In another example, a group of instant messages between the sender 112 and the user that occurred over a specific period of time can be grouped together as a conversation thread. For example, if the user sent and received a series of instant messages from the sender 112 over a three hour period earlier in the day, and that conversation was separated from another series of instant messages between the user and the sender 112 by a period of 2 hours, the instant messages that were sent and received during that three hour period can be grouped together as a conversation thread. In another example, a series of telephone calls between the user and the sender 112 that occurred during a set time period can be grouped together as a conversation thread.
The communications or conversation threads displayed in the conversation list 124 can be listed in order based on a ranking system. In one implementation, conversation threads can be listed in order of most recent communications to oldest communications. In some implementations, conversation threads can be listed in order of oldest to most recent. In some implementations, conversation threads can be listed in order of importance with conversation threads containing communications marked as urgent being ranked higher than conversation threads with fewer communications marked urgent or no communications marked urgent. In some implementations, the system 100 can determine which conversation threads are work related and which conversation threads are social. The conversation threads that are work related can then be ranked higher than the conversation threads that are social. In some implementations, conversation threads can be ranked based on the number of communications in the conversation thread.
Communications that are listed in the conversation list can include communications initiated by the sender 112, communications for which the sender 112 is a recipient, communications on which the sender 112 has been copied, or communications in which the sender 112 is mentioned.
In the example depicted in FIG. 1A, the conversation list 124 displays a list of recent conversation threads involving the user and the sender 112. The conversation threads displayed are for recent e-mail communications involving the user and the sender 112. The e-mails in each conversation thread are grouped by subject. The conversation list 124 displays the subject for each conversation thread, the number of e-mails in each conversation thread, and the amount of time that has passed since the last communication for this conversation thread was sent or received. In some implementations, additional information can be displayed for each conversation thread, including: time and date of the last communication in the conversation thread, time and date of the first communication in the conversation thread, other contacts involved in the conversation thread, average length of communications in the conversation thread, total number of people involved in the conversation thread, level of importance of the communications in the conversation thread, attachments shared in the conversation thread, calendar events related to the conversation thread, other forms of communication related to the conversation thread, relevant web data, or average response time of communications in the conversation thread.
In some implementations, the conversation list 124 can display a summary or the first few lines of the most recent communication for each conversation list. In some implementations, the conversation list 124 can display a summary or the first few lines of the first communication for each conversation list. In some implementations, the conversation list 124 can display a summary or the first few lines of the last communication initiated by the sender 112 for each conversation list.
The files exchanged list 126 displays a list of files that were attached to communications involving the user and the sender 112. This can include communications initiated by the user for which the sender 112 was a recipient, communications initiated by the sender 112 for which the user was a recipient, or communications initiated by a third party for which the sender 112 and the user were both recipients. The files exchanged list 126 can also include files that were exchanged between the user and the sender 112 without using a communication medium. For example, the files exchanged list 126 can include files that were transferred from the sender 112's network drive to the user's computer or network drive. In another example, the files exchanged list 126 can include files that were transferred to the user's computer or network drive from an external hard drive, flash drive, or floppy disk belonging to or populated by the sender 112.
The files displayed in the files exchanged list 126 can be listed in order based on a ranking system. In one implementation, files can be listed in order of most recently received files to least recently received files. In some implementations, files can be listed in order of oldest to most recent. In some implementations, files can be listed in order of importance, with files that were attached to communications marked as urgent being ranked higher than files attached to communications that were not marked as urgent. In some implementations, the system 100 can determine which files are work related and which files are personal. The files that are work related can then be ranked higher than the files that are personal. In some implementations, files can be ranked based on the size of the files.
In some implementations, files can be ranked in order of most recently modified to least recently modified. In some implementations, files can be ranked based on creation date of the files. In some implementations, files can be ranked based on the authors of the files. In some implementations, files can be ranked based on recent activity of communication threads associated with the files. For example, a first file that was sent as an attachment to a communication in a communication thread for which the most recent communication occurred today can be ranked higher than a second file that was sent as an attachment to a communication in a communication thread for which the most recent communication occurred three days ago, even if the first file was sent before the second file.
In some implementations, the files displayed in the files exchanged list 126 can be grouped together. The files can be grouped together based on the subject of the communications to which the files were attached, file name, file title, date of the file, date of the communication, file type, or subject matter of the file. For example, if a document has undergone several rounds of revisions, the different versions of the document can be grouped together so that the different versions of the document can be easily compared to one another. In another example, a number of files about rain forests can be grouped together since they all contain related subject matter. In another example, all image files can be grouped together so that they can be more easily viewed, or easily put into a slide show. For example, a group of image files can be displayed as a slide show and each slide can contain additional information about the image being displayed, such as who sent the image, recipients of the image, the date the image was sent or received, or other information drawn from one or more communications to which the image was attached.
FIG. 1B shows a profile 130 for a person 132 named “Jen Ertel”. The profile 130 for the person 132 can be displayed in response to an action by a user that indicates either an implicit or direct request to view the profile 130 of the person 132. Actions by the user that can cause the profile 130 for the person 132 to be displayed can include viewing or selecting a communication sent by the person 132, viewing or selecting a communication for which the person 132 is listed as a recipient, composing or initiating a communication with the person 132, selecting or clicking on a name, screen name, or e-mail address of the person 132, or performing a search for information related to the person 132.
The profile 130 includes a search bar 134. The search bar 134 can be used to request that information be displayed about a particular person, topic, conversation thread, communication, or file. For example, a search performed using the search bar 134 and the search string “Allan Tate” can result in a profile for a person named Allan Tate being displayed. In another example, a search using the search string “sunday_presentation.ppt” can result in information about a file named “sunday_presentation.ppt” being displayed. In another example, a search using the search string “2002 Sales Goals” can result in information to be displayed regarding communications with the subject “2002 Sales Goals”, containing the phrase “2002 Sales Goals”, or having attachments that contain the phrase “2002 Sales Goals”.
Search criteria that can be used to identify a profile can include names, screen names, social network profile names, social network profile URLs, physical addresses, website URLs, e-mail addresses, e-mail subject lines, file names, or telephone numbers. For example, a search using the search string “allan.tate@example.com” can result in a profile for a person named “Allan Tate” being displayed. In the example depicted in FIG. 1B, a search for the phone number “(612) 555-1243” may have been performed in-order to display the profile 130 for the person 132 named “Jen Ertel”.
The profile 130 can include a title bar 136. The title bar 136 can display a name, a nick name, a screen name, a primary e-mail address, or other identifying title for the person 132 so that the user can easily identify who the information in the profile 130 is related to.
The profile 130 can also include an image 138. The image 138 can be a picture of the person 132 to help the user more easily identify who the information in the profile 130 is related to or to help the user identify whom he or she is communicating with. For example, if the user receives an instant message from a person with the screen name “summergirl” the user may not be able to remember who this screen name belongs to. When the instant message is received, the profile 130 can display information about the person with the screen name “summergirl” including a picture of the person as the image 138. This can help the user to identify whom he or she is communicating with. The image 138 can also be an image, icon, or picture associated with the person 132. The image, icon, or picture can be used to identify the person 132 as a business contact, co-worker, friend, social acquaintance, client, or contractor. For example, all of the profiles 130 for contacts from a particular company can display a logo for that company. This can help the user to quickly identify what relationship he or she has with these particular contacts.
The image 138 can be added to the profile 130 by the user, or it can be automatically extracted from a communication with the person 132 or from a website or profile page belonging to or about the person 132. For example, if a social network screen name or URL for the person 132 is known, an image from the person 132's social network profile page can be extracted and used as the image 138. In another example, if instant message communications with the person 132 include an icon that identifies the person 132, this instant message icon can be extracted and used as the image 138.
The profile 130 can include communication statistics 140 about communications involving the person 132. These communication statistics 140 can include the statistics as previously described for FIG. 1A. In the example shown in FIG. 1B, one of the communication statistics 140 displayed is a graph 142 showing what times of day communications are received from the person 132 and the relative volume received from the person 132 at each time of day. This can help the user to determine when, or how quickly the person 132 will respond to a new communication from the user. For example, if the user lives in the United States and the person 132 lives in Germany, most of the communications received from the person 132 may occur between 5:00 am and 10:00 am of the user's local time. The graph 142 can easily display this information so that the user can determine when to reasonably expect a response to a recent communication from the person 132.
The profile 130 can include contact information 146. The contact information 146 displayed can include e-mail addresses, telephone numbers, screen names, social network profile names, social network profile URLs, physical addresses, facsimile numbers, or website URLs. The contact information 146 can be collected from a variety of sources including communications between the person 132 and the user, communications between the user and other persons, e-mail body text, e-mail meta data, e-mail header information, e-mail attachments, web search engines, people search engines, social networks, e-mail clients, instant messages, personal web pages, telephone directories, scanned business card data, text messages, picture sharing websites, video sharing websites, profile pages, telephone communications, or customer relationship management systems. For example, when the user receives an e-mail from a person, that person's e-mail address can be added to the list of contact information 146 for that person's profile 130. In another example, when the user makes a phone call to a person, that person's telephone number can be added to the list of contact information 146 for that person's profile 130.
In some implementations, contact information 146 can be extracted from the body, subject, or meta data of a communication between the user and the person 132. For example, if the user receives an e-mail from the person 132 with a signature block at the end that includes a telephone number, facsimile number, and screen name for the person 132, this contact information can be extracted from the e-mail and added to the list of contact information 146 for the person 132's profile 130. In another example, an e-mail from a person can include an address for the person in the body of the e-mail or in an attachment to the e-mail, this address can be extracted from the e-mail or attachment and added to the list of contact information 146 for that person's profile 130. In another example, the person 132 can leave a social network post for the user telling the user the person 132's instant message screen name, this screen name can be added to the list of contact information 146 for the person 132's profile 130.
In some implementations, contact information 146 for the person 132 can be extracted from a communication from a third party. For example, the user can receive an e-mail from Bill that contains the text “Mary's cell phone number is 608-555-5353”. This phone number can be extracted from Bill's e-mail and added to the list of contact information 146 for Mary's profile 130. In another example, the user can receive an e-mail with an attachment that contains a list of telephone numbers, e-mail addresses, and office numbers for everyone in the user's office. The telephone number, e-mail address, and office number for each person listed on the attachment can be extracted and added to the list of contact information 146 for the profiles 130 of each person listed on the attachment.
Contact information 146 can be extracted from multiple sources, including multiple e-mail clients, multiple web mail systems, multiple instant message clients, multiple telephone numbers, multiple social networks, or multiple web pages.
In some implementations, contact information 146 can be collected using search engines, telephone directories, or people search engines. Search criteria can include e-mail addresses, names, screen names, social network profile names, phone numbers, personal website URLs, social network profile URLs, facsimile numbers or physical addresses. For example, a search of a telephone directory or people search engine for “Rex Banner” can return a telephone number for Rex Banner. This telephone number can then be added to the list of contact information 146 for Rex Banner's profile 130. In another example, a people search or web search for the e-mail address “alewis@example.com” can return a URL for a social network profile for Adam Lewis. The name “Adam Lewis” can then be associated with the e-mail address “alewis@example.com” in a profile 130. In addition, the social network profile URL and social network screen name for Adam Lewis can be added to the list of contact information 146 for Adam Lewis's profile 130. Furthermore, additional contact information, that is listed on the social network profile for Adam Lewis, such as additional e-mail addresses, phone numbers, instant message screen names, etc., can be extracted from the social network profile and added to the list of contact information 146 for Adam Lewis's profile 130.
In another example, a web search or person search for a person can return a photo or video sharing website profile for the person. The URL or screen name for the person's photo or video sharing website profile can be added to the list of contact information 146 for the person's profile 130. In addition, the photo or video sharing website may contain additional contact information for the person that can be extracted and added to the list of contact information 146 for the person's profile 130.
In another example, contact information 146 for the person 132 can include an e-mail address “jertel@examplecompanyltd.com”. A web search can be performed to identify the website associated with the e-mail extension “examplecompanyltd.com”. For example, this e-mail extension can be associated with a company called “Example Company ltd.”. The website for Example Company ltd. can then be searched for information about the person 132. The website may include a profile page for the person 132 that includes contact information that can be added to the list of contact information 146 for the person 132's profile 130. In addition, the URL for the profile page can be added to the list of contact information 146 for the person 132's profile 130.
In some implementations, the address for a person can be used to refine the search results for that person by constricting the results to information about persons in a specific geographic area. For example, if a search is being performed for information on a person with a common name, such as “Bill Johnson”, and Bill Johnson's address is known, the search results can be refined by restricting the results to information about person's named Bill Johnson in the city of the known address. In some implementations, other information about a person can be used to refine search results for that person.
In some implementations, contact information can be extracted from a shared network drive or through a secure connection. In some implementations, contact information can be automatically shared between systems. For example, the person 132 can elect to share contact information with all people in a trusted network, such as all people with e-mail extensions from the same company. A computer belonging to the person 132 can then automatically send contact information to all trusted people. If the user is in the network of trusted people, the person 132's contact information will automatically be shared with a computer or system belonging to the user.
In some implementations, contact information for the person 132 can be manually added or removed from the profile 130 by the user. In some implementations, contact information for the person 132 can be manually added or removed from the profile by the person 132 or by a third party. In some implementations, the user can choose which contact information for each person is displayed in that person's profile.
In some implementations, when a mouse cursor or other selection tool is hovered over/indicates a piece of contact information in the list of contact information 146, a pop-up bubble or other indicator can be displayed which indicates the source from which the piece of contact information was received or extracted. For example, if a phone number has been extracted from an e-mail, a hover bubble can be displayed which shows the e-mail or a portion of the e-mail where the phone number was extracted with the extracted info highlighted or demarcated in some way.
In some implementations, the user can be allowed to validate contact information in the list of contact information 146. Validated contact information can be indicated as validated, and un-validated contact information can be indicated as un-validated. For example, if a phone number for the person 132 is extracted from an e-mail, the user can look at the phone number to determine if it is indeed the correct phone number for the person 132. If the user believes that the phone number is correct, the user can choose to validate the phone number. The phone number can then be displayed along with an indication that it has been validated, such as with a check mark icon, or text that reads “valid”. If the user is unsure if the phone number is correct, or has not taken the time to validate the phone number, the phone number can be displayed with an indication that it has not been validated, such as with a question mark icon, or the text “not validated”.
In some implementations, presence of the person 132 can be indicated for some or all of the contact information on the list of contact information 146. For example, an indicator next to a person's instant message screen name can indicated if the person is currently logged onto the related instant message network. In another example, an indicator next to a person's social network screen name or URL can indicate if the person is currently logged onto the related social network or if the person has made a recent update to his or her social network profile. In another example, an indicator next to a person's e-mail address can indicate if the person has put up an away message or out of the office message.
In some implementations, the profile 130 can display information about the person 132's current location. If the person 132 is in possession of a GPS unit, GPS enabled phone, or other location detection device, the person 132 can choose to share his or her location information. There are several services that allow a person to share location information with other people. The person 132 can choose to share his or her location information with the user. The profile 130 can then display the current location of the person 132. This location information can be displayed as an address, map coordinates, or a graphic of a map with an icon to indicate the person 132's present location.
Other information about the person 132 that can be displayed on the profile 130 can include birthday, gender, age, job title, employer, universities attended, family information, or other biographical data. Information from Customer Relationship Management Systems (CRMs) about or related to the person 132 can also be displayed in the profile 130. Information about calendar items or scheduled meetings related to the person 132 or related to a communication can also be displayed as part of the profile 130.
In some implementations, information from one or more websites can be displayed as a chronological feed of information in the profile 130. This information can be queried on the web via one or more search engines or from one or more specific websites through established associations between the person 132 and the one or more websites. For example, this information can be found by general searching, people searching, or querying websites where it has been established that the person 132 is generating content or is the subject of content on the website. Search terms for these searches can include e-mail addresses, names, screen names, social network profile names, phone numbers, personal website URLs, social network profile URLs, or physical addresses. Information that is extracted from communications with the person 132 can also be used as search criteria.
The profile 130 can include a schedule time link 148. The user can click on/interact with the schedule time link 148 to send a communication to the person 132 to request a meeting or to send the user's schedule to the person 132. For example, clicking on the schedule time link 148 can cause an e-mail to be automatically composed that is addressed to the person 132 that contains all of the times over the course of the next week that the user is available during business hours. This schedule information can be extracted from a calendar associated with an e-mail client, web mail account, social network account, instant messaging program, telephone, personal digital assistant (PDA), or website belonging to the user or associated with the user. In addition, schedule information can be extracted from a calendar stored on a computer, network drive, or other data storage location belonging to or associated with the user. In one implementation, clicking on the schedule time link 148 can cause a communication to be sent to the person 132 requesting schedule information from the person 132.
The profile 130 can also include one or more initiate communication links 150. In the example shown in FIG. 1B, the initiate communication link 150 displayed will cause an e-mail addressed to the person 132 to be automatically generated when it is clicked on. Other forms of communication that can be initiated using an initiate communication link 150 include telephone calls, instant messages, text messages, social network messages, social network posts, message board posts, facsimiles, or voice over IP communications. For example, the profile 130 can include a “call Jen” link that can cause the user's cell phone to dial Jen's phone number when clicked on. In another example, the profile 130 can include an “instant message” link that when clicked on, can cause an instant message program to automatically open and generate an instant message addressed to a screen name of the person 132.
The profile 130 can include a contact network 152. The contact network 152 can include a list of contacts associated with the person 132. The contact network 152 can be populated using the methods previously described in the description of FIG. 1A. The profile 130 can also display the total number of contacts associated with the person 132 in the contact network 152. In the example shown in FIG. 1B, the contact network 152 displayed in the profile 130 indicates that there are 50 contacts in Jen's contact network 152.
Clicking on, selecting, or interacting with one or more contacts from the contact network 152 can cause one or more actions to occur. In one implementation, selecting a contact from the contact network 152 can cause a profile for that contact to be displayed. In some implementations, selecting one or more contacts from the contact network 152 can cause a communication directed to the selected contacts to be initiated. For example, selecting three contacts from the contact network 152 can cause an e-mail addressed to the three contacts to be generated. In another example, clicking on three contacts from the contact network 152 can cause the user's telephone to initiate a conference call with the selected contacts. In some implementations, selecting one or more contacts from the contact list can cause a communication directed to the selected contacts and the person 132 to be generated.
In some implementations, selecting a contact from the contact network 152 can cause the most recent communication or conversation thread between the user and the selected contact to be displayed. In some implementations, selecting a contact from the contact network 152 can cause the most recent communication or conversation thread involving the contact, the person 132, and the user to be displayed. In some implementations, moving a mouse cursor over a contact in the contact network 152 can cause information about the contact to be displayed. For example, moving a cursor over a contact can cause a small pop-up bubble to appear that displays the contact's phone number, e-mail address, or other contact information. In some implementations, contacts can be manually added or removed from the contact network 152 by the user.
In some implementations, selecting a contact from the contact network 152 can cause an attachment profile containing information about one or more attachments sent to or received from the selected contact to be displayed. For example, if the user recently received an e-mail from one of the contacts with a file named “examplefile1.doc” attached, selecting the contact on the contact network 152 can cause an attachment profile containing information associated with examplefile1.doc to be displayed. Other methods for triggering the display of the attachment profile are possible as discussed below.
The profile 130 can include a conversation list 154 that includes a list of recent communications or conversation threads involving the user and the person 132 as previously described in the description of FIG. 1A. The conversation list 154 can display the total number of communications or conversation threads involving the user and the person 132. In the example shown in FIG. 1B, the conversation list 154 indicates that 2510 conversation threads have occurred that involved the user and the person 132.
Clicking on or selecting a conversation thread or communication in the conversation list 154 can cause a more detailed summary of the conversation thread or communication to be displayed. For example, selecting a conversation thread can cause a summary of one or more communications in the conversation thread to be displayed. In another example, selecting a communication in the conversation list 154 can cause a summary of the communication to be displayed. In some implementations, selecting a communication in the conversation list 154 can cause the communication to be displayed. For example, selecting an e-mail from the conversation list 154 can cause the e-mail to be displayed.
In some implementations, selecting a conversation thread can cause the most recent communication to be received or the most recent communication to be sent in that conversation thread to be displayed. In some implementations, selecting a conversation thread in the conversation list 154 can cause the first communication in that conversation thread to be displayed. In some implementations, selecting a conversation thread from the conversation list 154 can cause a communication addressed to all of the participants of the conversation thread to be generated. For example, selecting an e-mail conversation thread can cause an e-mail to be automatically generated that is addressed to all of the e-mail addresses involved with the selected conversation thread.
In some implementations, selecting a conversation thread in the conversation list 154 can cause a list of files attached to communications in the conversation thread to be displayed. In some implementations, selecting a conversation thread in the conversation list 154 can cause an attachment profile for an attachment associated with the conversation thread to be displayed. For example, selecting a conversation thread can cause an attachment profile for the most recently exchanged attachment in the conversation thread to be displayed. In another example, selecting a conversation thread can cause an attachment profile for an attachment that has been exchanged the most times within the conversation thread to be displayed. In some implementations, selecting a conversation thread can cause multiple attachment profiles for multiple attachments associated with the conversation thread to be displayed, for example, either simultaneously, selectably or sequentially.
In some implementations, communications or conversation threads can be manually added or removed from the conversations list 154 by the user.
The profile 130 can include a files exchanged list 156. The files exchanged list 156 can contain a list of files exchanged between the user and the person 132 as previously described in the description of FIG. 1A. For each file listed in the files exchanged list 156, the profile 130 can display a file name, a file title, an icon, the time or date when the file was received or sent, the amount of time that has elapsed since the file was received or sent, the time or date when the file was last modified, the time or date when the file was created, the names of persons who created the file, the names of persons who modified the file, the subject of the communication to which the file was attached, or other information about the file. Icons displayed next to a file name or file title can indicate what type of document the file is. In the example depicted, a file 158 with the file name “sturgeon 001.jpg” is displayed. An icon next to the file name for the file 158 indicates that the file 158 is a picture file. A date next to the file name indicates that the file 158 was received on April 23.
In some implementations, clicking on or selecting a file in the files exchanged list 156 can cause the file to open. In some implementations, selecting a file can cause the communication to which the file was attached to be displayed. In some implementations, selecting a file can cause a list of files with the same file name to be displayed. This allows the different versions of a document that has undergone several rounds of revisions to be reviewed and compared to each other. This list of files can include a time and date stamp for each version of the file so that the most recent revision can be easily identified.
In some implementations, selecting a file in the files exchange list 156 can cause an attachment profile containing information about the file to be displayed. In some implementations, selecting a file can cause a summary of the file to be generated and displayed. For example, hovering a cursor over a file in the files exchanged list 156 can cause an information bubble containing the title and first few lines of the file to be displayed. In some implementations, files can be copied from the files exchanged list 156 to other locations. In some implementations, files can be manually added or removed from the files exchanged list by the user.
The profile 130 can include one or more menu buttons 160. The menu buttons can be used to change personal settings or preferences, change viewing preferences, or access menus or help information. The profile 130 can also include a minimize button 162 that can cause the profile 130 to minimize or close. When the minimize button 162 is clicked or selected, a minimized version of the profile 130 that takes up less space in a viewing window can be displayed. The minimized version of the profile 130 can include a summary of some or all of the information displayed by the profile 130.
FIG. 1C shows a viewing panel 164. The viewing panel 164 can display a profile such as the profile 130 of FIG. 1B. The viewing panel 164 can also display information about communications, communication attachments, files, or conversation threads. In the example shown in FIG. 1C the viewing panel 164 displays information about a conversation thread 166 in the form of a conversation thread profile. The information about the conversation thread 166 can be displayed in response to a user clicking on a conversation thread 166 in a conversation list, such as the conversation list 154 from FIG. 1B. In some implementations, the conversation thread 166 can be displayed in response to the user viewing, reading, selecting, opening, writing, initiating, or receiving a communication that is part of the currently displayed conversation thread 166. For example, the user can select an e-mail such as the e-mail 110 from FIG. 1A. This can cause a communication profile containing information about the conversation thread 166 that includes the selected e-mail to be displayed. The communication profile can include information about the selected e-mail as well as other e-mails and communications involved in the same conversation thread 166 as the selected e-mail. In another example, the user can view an instant message which can cause information about a conversation thread 166 which includes the instant message to be displayed.
In some implementations, the conversation thread profile can be displayed in response to a search performed by the user. For example, the user can use a search bar 168 to search for a conversation thread 166 based on the subject of the conversation thread 166, participants in the conversation thread 166, files attached to communications in the conversation thread 166, or key words or terms in the communications of the conversation thread 166.
The viewing panel 164 can include one or more navigation buttons 170. The navigation buttons 170 can include a profile view navigation button 172. The profile view navigation button 172 can be used to return the viewing panel 164 to a profile view so that the viewing panel 164 displays information about the sender or recipient of a currently selected communication, or another person as indicated by the user. The navigation buttons 170 can also include a back button 174. The back button 174 can be used to display a profile, conversation thread, or other information that was previously displayed in the viewing panel 164. For example, if the user was previously viewing a profile for a person named Mark Wagner, clicking on the back button 174 can cause the viewing panel 164 to display the profile for Mark Wagner. In another example, if the user was previously viewing information about an e-mail attachment, clicking on the back button 174 can cause the viewing panel 164 to display the previously viewed e-mail attachment information.
The navigation buttons 170 can also display a navigation history that has lead to the current information being displayed in the viewing panel 164. In the example shown in FIG. 1C, the navigation buttons 170 indicate that the user first viewed a profile for Jen Ertel. The user then viewed a profile for Jerri Clark Wagner. The user may have opened the profile for Jerri Clark Wagner by clicking on the name Jerri Clark Wagner in a contact network or list of contacts on Jen Ertel's profile, or by performing a search for Jerri Clark Wagner, or other information associated with Jerri Clark Wagner. The navigation buttons 170 indicate that the user then viewed a profile for Mark Wagner. The user may have caused the current conversation thread 166 to be displayed by clicking on a conversation thread in a conversation list similar to the conversation list 124 from FIG. 1A. In some implementations, clicking on or selecting any of the buttons in the navigation history can cause the viewing panel 164 to display the profile, conversation thread, communication, communication attachment, or other information associated with the selected navigation button 170.
The viewing panel 164 can include a title bar 176. The title bar 176 can include the type of information being displayed in the viewing panel, the subject, and other key information. When the information being displayed in the viewing panel 164 is a conversation thread 166, the title bar 176 can indicate that a conversation is being viewed, the title or subject line of the conversation thread, the number of communications involved in the conversation thread, the types of communications involved in the conversation thread, or the number of people involved in the conversation thread. In the example shown, the title bar 176 indicates that a conversation is being viewed, that the subject line of the communications in the conversation thread 166 is “dinner?”, that there are 8 people involved in conversation thread 166, that 18 communications are included in the conversation thread 166, and that all 18 communications are e-mails.
The viewing panel 164 can include a summary of some or all of the communications 178 that make up the conversation thread 166. Information displayed as part of the summary for each communication 178 can include the sender of the communication 178, the recipients of the communication 178, the time or day that the communication 178 was sent or received, attachments to the communication 178, the first few lines or sentences of the communication 178, the importance of the communication 178, or the number of recipients of the communication 178. For example, an e-mail summary 180 indicates that the user sent an e-mail in response to an e-mail from Jerri 1 week ago and that 5 additional recipients were also listed on the e-mail. The e-mail summary 180 also displays the first lines of the e-mail sent to Jerri.
In some implementations, the communications 178 that make up the conversation thread 166 can be of various communication types. For example, a conversation thread can include a combination of e-mails, instant messages, and social network profile comments. In another example, a conversation thread can include a combination of phone conversation transcripts, text messages, and blog posts.
In some implementations, clicking on or selecting a communication summary in the conversation thread 166 can cause the related communication to be displayed. For example, clicking on the e-mail summary 180 can cause the e-mail sent from the user to Jerri to be displayed. In another example, selecting a communication summary in the conversation thread 166 can cause a profile for a sender or one or more recipients of the related communication to be displayed. In another example, selecting a communication summary in the conversation thread 166 can cause one or more attachments or a list of attachments to the related communication to be displayed. In some implementations, selecting a communication summary in the conversation thread 166 can cause a communication addressed to the sender or one or more recipients of the related communication to be automatically generated. In some implementations, selecting a communication summary in the conversation thread 166 can cause a more detailed summary for the related communication to be displayed.
In some implementations, selecting a communication summary in the conversation thread 166 can cause a communication profile containing information about the communication to be displayed. In some implementations, selecting a communication summary in the conversation thread 166 can cause an attachment profile containing information about a file attached to the selected communication to be displayed.
The viewing panel 164 can include a detail adjustment control 182. the detail adjustment control 182 can be used to modify the amount of detail that is displayed in each communication summary in the conversation list 166. In one implementation, adjusting the detail adjustment control 182 can increase or decrease the number of words or lines of a body of a communication that are displayed in each communication summary. In some implementations, adjusting the detail adjustment control 182 can increase or decrease the amount of information that is displayed for each communication summary. For example, the detail adjustment control can be changed to display an e-mail address and phone number for each sender or recipient of each communication 178 in the corresponding communication summary. In another example, the detail adjustment control 182 can be used to control what information is used to identify senders or recipients of communications 178 in each communication summary. Information used to identify senders or recipients can include names, nick names, screen names, e-mail addresses, telephone numbers, social network profile names, or company names.
In some implementations in which some or all of the communications that make up a conversation thread 166 are telephone calls or voice over IP communications, audio recordings of some or all of the telephone calls or voice over IP communications can be displayed in the conversation thread 166. Clicking on or selecting a telephone call or voice over IP communication in the conversation thread 166 can cause an audio recording of the communication to play. In some implementations, automatically or manually created transcripts of telephone calls or voice over IP communications that make up part or all of a conversation thread 166 can be displayed. In some implementations, a summary of a transcript of the audio communication can be displayed as part of a communication summary in the conversation thread 166. Clicking on or selecting a communication summary of a telephone call or voice over IP communication for which a transcript exists can cause the full transcript of the audio communication to be displayed, or an audio file of the audio communication to play.
The viewing panel 164 can include a conversation participants list 184. The conversation participants list 184 can be a list of senders and recipients of the communications 178 that make up the conversation thread 166. Information about each participant in the conversation thread 166 can be displayed, including name, contact information, number of communications initiated in the displayed conversation thread 166, and other relevant information. The conversation participants list 184 can also indicate the total number of participants involved in the conversation thread 166.
In some implementations, clicking on or selecting a person listed in the conversation participants list 184 can cause a profile for the selected person to be displayed. In some implementations, selecting a person from the conversation participants list 184 can automatically generate a communication addressed to the selected person. In some implementations, selecting a person from the conversation participants list 184 can cause all communications or summaries of communications from the current conversation thread 166 that were initiated by the selected person to be displayed.
In some implementations, selecting a person from the conversation participants list 184 can cause a list of attachments sent by the selected person to be displayed. In some implementations, selecting a person from the conversation participants list 184 can cause one or more attachment profiles for attachments sent by the selected person to be displayed. In some implementations, selecting a person from the conversation participants list 184 can cause one or more attachment profiles containing information about files modified by the selected person to be displayed. In some implementations, selecting a person from the conversation participants list 184 can cause one or more attachment profiles containing information about files created by the selected person to be displayed.
The viewing panel 164 can include a files exchanged list 186. The files exchanged list 186 can display a list of files that have been exchanged in the current conversation thread 166. For example, the files exchanged list 186 can list all of the files that have been attached to communications 178 in the conversation thread 166. Clicking on or selecting a file from the files exchanged list 186 can cause the selected file to open. In some implementations, selecting a file from the files exchanged list 186 can cause one or more communications to which the file was attached to be displayed. In some implementations, selecting a file from the files exchanged list 186 can cause one or more communication summaries for communications to which the file was attached to be displayed.
In some implementations, clicking on or selecting a file in the files exchanged list 186 can cause the file to open. In some implementations, selecting a file can cause the communication to which the file was attached to be displayed. In some implementations, selecting a file can cause a list of files with the same file name to be displayed. This allows the different versions of a document that has undergone several rounds of revisions to be reviewed and compared to each other. This list of files can include a time and date stamp for each version of the file so that the most recent revision can be easily identified.
In some implementations, selecting a file in the files exchange list 186 can cause an attachment profile containing information about the file to be displayed. In some implementations, selecting a file can cause a summary of the file to be generated and displayed (e.g., an attachment profile). For example, hovering a cursor over a file in the files exchanged list 186 can cause an information bubble containing the title and first few lines of the file to be displayed. In some implementations, files can be copied from the files exchanged list 186 to other locations. In some implementations, files can be manually added or removed from the files exchanged list by the user.
In some implementations, the viewing panel 164 can include web information derived from links in one or more of the communications 178 in the conversation thread 166. For example, one of the communications 178 can contain a link to a website for a restaurant. Information about the restaurant, such as hours of operation, address, daily specials, or type of food can be displayed in the viewing panel 164. In another example, a communication 178 in the conversation thread 166 can contain a link to a document that contains information about an upcoming meeting. Information about the meeting, such as meeting time, location, or agenda items can be displayed in the viewing panel 164. In another example, one of the communications 178 can contain a link to a website for a concert. Information about the concert, such as date, time, location, and artists performing, can be displayed in the viewing panel 164.
In some implementations, the viewing panel 164 can include information derived from a file attached to one or more of the communications 178 in the conversation thread 166. For example, if a file containing information about a birthday party is attached to one of the communications, information about the birthday party, such as name of the person who's birthday it is, date, time and location can be displayed in the viewing panel 164.
In some implementations, addresses or maps of locations listed in one or more of the communications 178 or in one or more files attached to one or more of the communications 178 can be displayed. For example, if an address is listed in one of the communications 178, the address can be displayed in the viewing panel 164. In another example, if an address is listed in one of the communications 178, a map of the address can be displayed in the viewing panel 164. In another example, if a city is listed in an attachment to one of the communications 178, a map of the city can be displayed in the viewing panel 164.
FIG. 2 shows an attachment profile 200 for a file 202 with a file name “Document1.doc”. The attachment profile 200 can display information about the file 202. The attachment profile 200 can be displayed in response to a request by a user to view information about the file 202. Requests to view an attachment profile 200 can take the form of opening an attachment, viewing an attachment, selecting an attachment, opening, selecting or viewing a communication including an attachment, associating an attachment with a communication, hovering a cursor over an attachment, selecting a file that was sent or received as an attachment to a communication, listening to a recorded voice conversation that is associated with an attachment, viewing or opening a webpage which contains an attachment, or performing a search using information associated with the attachment or a communication to which the attachment was attached as search terms, to name some examples. For example, the attachment profile 200 can be displayed in response to a user selecting an e-mail to which the file 202 is attached. In another example, a user can select a file from a files exchanged list, such as the files exchanged list 156 from FIG. 1B, which can cause an attachment profile 200 for the selected file to be displayed. In another example, a user can use a search bar 204 to search for a title or author of an article which can cause an attachment profile 200 for a file which contains the article to be displayed. In another example, a user can use the search bar 204 to search for a file name which can cause an attachment profile 200 for the file to be displayed.
In some implementations, one attachment can be determined to be more important than another attachment when both are implicitly selected. An attachment profile 200 for the more important attachment can then be displayed. This determination can be based on past user behavior. For example, a user can view an e-mail that includes two attachments. In the past, when an attachment profile for the first attachment was displayed, the user may not have interacted with, or showed minimal interaction with, the attachment profile for the first attachment. When an attachment profile for the second attachment was displayed in the past, the user may have interacted with the attachment profile for the second attachment more than the attachment profile for the first attachment. In this example, it can be determined that the second attachment is more important than the first attachment and an attachment profile for the second attachment can be displayed in response to the e-mail including both attachments being viewed.
In another example, a user can view an e-mail that includes two attachments. The first attachment may have been attached to 18 different past communications, where as the second attachment was attached to no previous communications. It can be determined that the first attachment is more important than the second attachment and an attachment profile for the first attachment can be displayed in response to the e-mail including both attachments being viewed. In another example, a first attachment may contain a large amount of text and graphics relating to a topic, where as a second attachment contains a list of e-mail addresses. It can be determined that the first attachment is more important than the second attachment in this example.
In some implementations, the attachment profile 200 can be displayed as an additional panel within an e-mail client, web browser, instant message client, or other communication client. The additional panel is sometimes referred to as a side bar in implementations in which the panel appears on the side of a web browser or communication client. In some implementations, the attachment profile 200 can be displayed in a stand alone window, in a pop-up bubble displayed over a portion of a web browser or communication client, or integrated as part of one or more other panels in a web browser or communication client. For example, a pop up bubble containing an attachment profile 200 can appear when an e-mail is selected in an e-mail client, when a file attached to a communication is selected, or when a mouse icon is hovered over a file name.
The attachment profile 200 can include a title bar 206 that displays a file name, title or other identifying information for the file 202. In the example depicted, the title bar 206 indicates that the file name for the file 202 is “Document1.doc”. The title bar 206 also includes an icon indicating that the file 202 is a document. In another example, the title bar 206 can display a title for the file, such as “Methods for Improving Efficiency”. In some implementations, selecting or clicking on a title, file name, or other identifying information in the title bar 206 can cause the file 202 to open. In some implementations, selecting or clicking on a title, file name, or other identifying information in the title bar 206 can cause a communication with the file 202 attached to be automatically generated.
The attachment profile 200 can include file information 208 related to the file 202. The file information 208 can include file type, times or dates when the file was received or sent, the amount of time that has elapsed since the file was received or sent, the time or date when the file was last modified, the time or date when the file was created, the names of persons who created the file, one or more authors of the file, or the subjects of communications to which the file was attached. In the example depicted, the file information 208 includes a time and day when the file 202 was last modified and a date when the file 202 was created. The file information 208 indicates that the file 202 was last modified today at 3:23 pm and that the file was created on April 22. In another example, the file information 208 can indicate that the author of the file 202 is named “Gary P. Loring.” In another example, the file information 208 can indicate that the file 202 was created by Val Byrne. In another example, the file information 208 can indicate that the first communication that included the file 202 as an attachment was received on April 23 and that the subject of the communication was “notes from yesterday's meeting”.
The file information 208 can also include statistics about the file 202. For example, the file information 208 can include the number of communications to which the file 202 was attached. In another example, the file information 208 can include a graph of the amount of information that was added or deleted from the file 202 in each revision of the file 202. In some implementations, the file information 208 can include statistics about communications to which the file 202 was attached or statistics about persons listed as senders of communications to which the file 202 was attached. For example, the file information 208 can display a graph showing the times of day that communications to which the file 202 was attached were sent.
The attachment profile 200 can include a versions list 210. The versions list can display various versions of the file 202, when the versions were modified, when the versions were sent, when the versions were received, how many versions of the file 202 there have been, who modified each version, summaries of the various versions, or summaries of changes between the various versions. In the example depicted, the versions list 210 indicates that there have been 5 versions of the file 202 including the current version. The versions list 210 also indicates when each version was modified. In another example, the versions list 210 can include the name of the person or persons who modified each version. In another example, the versions list 210 can include the first few lines of each version as a summary of each version. In another example, the versions list 210 can display a summary of additions or deletions from the file 202 that have occurred between each version.
In some implementations, selecting a version from the versions list 210 can cause the selected version of the file 202 to open. In some implementations, selecting a version from the versions list 210 can cause a marked up version of the selected version of the file 202 indicating changes between the selected version and the previous version to be displayed. For example, selecting a version 212 of the file 202 can cause a marked up copy of the version 212 to be displayed that indicates changes (i.e. additions and deletions) from a previous version 214 of the file 202. In some implementations, selecting a version from the versions list 210 can cause a marked up version of the selected version of the file 202 indicating changes between the selected version and the original version to be displayed.
The attachment profile 200 can include a conversations list 216 that displays a list of conversations threads that contain communications to which the file 202 was attached. For example, if the file 202 was attached to an instant message received by the user, a conversation thread including the instant message can be displayed in the conversations list 216. In another example, if the file 202 was attached to a message board post, a conversation thread including the message board post can be displayed in the conversations list 216. The conversations list 216 can also display the number of conversation threads that contain communications to which the file 202 was attached or referred to, the number of communications in each conversation thread, the subject of each conversation thread, the time or date that the last communication in each conversation thread was sent or the number of attachments to communications in each conversation thread.
In the example depicted, the conversations list 216 indicates that three conversation threads contain communications to which the file 202 was attached. The conversations list 216 indicates that the subjects of the three conversation threads are “Revisions from Mark”, “Updated Draft”, and “Tomorrow's Meeting”. The conversations list 216 also indicates how many communications make up each conversation thread and how long ago the last communication for each conversation thread was sent. In some implementations, the conversation threads can include various types of communications. For example, a conversation thread can include a combination of e-mails, instant messages, and social network profile comments. In another example, a conversation thread can include a combination of phone conversation transcripts, text messages, and blog posts.
In some implementations, selecting a conversation thread from the list of conversations 216 can cause a conversation thread profile, such as the conversation thread profile shown in FIG. 1C, to be displayed. In some implementations, selecting a conversation thread from the list of conversations 216 can cause one or more communications from the conversation thread to which the file 202 was attached to be displayed. In some implementations, selecting a conversation thread from the list of conversations 216 can cause a communication profile for one or more communications from the conversation thread to which the file 202 was attached to be displayed. In some implementations, selecting a conversation thread from the list of conversations 216 can cause a communication addressed to all of the participants of the communication thread to be automatically generated.
in some implementations, the attachment profile 200 can include a communications list in place of or in addition to the conversations list 210. The communications list can include a list of communications to which the file 202 was attached or referenced. The communications list can include information about each communication in the list such as subject, time or date sent or received, sender, recipients, other files attached to the communication, or a summary of the communication. For example, if the file 202 was attached to an e-mail sent by a user and an instant message received by the user, the communications list can display a summary of the e-mail and the instant message that includes the subject, sender, recipients, and first few lines of the e-mail and the instant message.
The attachment profile 200 can include an edited by list 218 which displays a list of persons who have edited the file 202. The edited by list 218 can also display the number of persons who have edited the file 202, the time or date of the last time each person edited the file 202, or the versions of the file 202 that each person edited. In the example depicted, the edited by list 218 indicates that three people have edited the file 202. The edited by list 218 indicates that the last person to edited the file 202 was a user (i.e. “You”) and that the file 202 was last edited by the user today at 3:23 pm. The edited by list 218 indicates that the file 202 was also edited by Evan Carpenter and that he last edited the file on May 12. The edited by list 218 further indicates that the file was edited by Mark McMahon and that he last edited the file on April 26. In another example, the edited by list 218 can indicate that the last version edited by Mark McMahon was Version 2.
In some implementations, selecting a person from the edited by list 218 can cause a profile, such as the profile 130 from FIG. 1B, to be displayed. In some implementations, selecting a person from the edited by list 218 can cause the last version of the file 202 that was edited by the selected person to be displayed. In some implementations, selecting a person from the edited by list 218 can cause the last communication to or from the selected person to which the file 202 was attached to be displayed. In some implementations, selecting a person from the edited by list 218 can cause a communication addressed to the selected person to be automatically generated.
The attachment profile 200 can include a related contacts list 220 which displays a list of persons associated with the file 202. The persons listed in related contacts list 220 can include authors of the file 202, persons who have edited the file 202, persons who created the file 202, persons listed as senders or recipients on communications to which the file 202 was attached, persons listed as senders or recipients on communications in conversation threads that include communications to which the file 202 was attached, persons listed in the file 202, persons listed in communications to which the file 202 was attached, or persons listed in communications in conversation threads that include communications to which the file 202 was attached. For example, if a person named “Donald Ellis” is listed as an author of the file 202, Donald Ellis can be listed in the related contacts list 220. In another example, if a person named “Richard Feller” is listed in the CC filed on an e-mail to which the file 202 was attached, Richard Feller can be listed in the related contacts list 220. In another example, if a person named “Arnold Dodger” sent an instant message in a conversation thread that includes a message board post to which the file 202 was attached, Arnold Dodger can be listed in the related contacts list 220.
Identifying information for each person in the related contacts list 220 can be displayed, such as name, nick name, screen name, company name, e-mail address or other contact or biographical information. In some implementations, selecting a person from the related contacts list 220 can cause a profile, such as the profile 130 from FIG. 1B, to be displayed. In some implementations, selecting a person from the related contacts list 220 can cause the last communication sent or received by the person in a conversation thread that contains a communication to which the file 202 was attached to be displayed. For example, looking at FIG. 2, selecting the name “Val Byrne” can cause the last communication sent by Val Byrne from the conversation thread “Revisions from Mark” to be displayed. In some implementations, selecting a person from the related contacts list 220 can cause the last communication sent or received by the person to which the file 202 was attached to be displayed. In some implementations, selecting a person from the related contacts list 220 can cause a communication addressed to the selected person to be automatically generated.
The attachment profile 200 can include a related files list 222 which displays files associated with the file 202. The files listed on the related files list 222 can include files that were attached to communications to which the file 202 was attached, files that were attached to communications in conversation threads that include communications to which the file 202 was attached, files with one or more shared authors as the file 202, files with one or more shared editors or creators as the file 202, or files with similar subject matter as the file 202. For example, a file attached to an e-mail which also included the file 202 as an attachment can be displayed in the related files list 222. The related files list 222 can display information about the files including total number of files, file names, titles, authors, last person to edit the file, person who created the file, when the file was created, when the file was last modified, or when a communication to which the file was attached was last sent or received.
In the example depicted, the related files list 222 indicates that four files are related to the file 202. The related files list 222 indicates that a file named “Presentation 1.ppt” is associated with the file 202 and that it was last sent or received on a communication 12 minutes ago. In another example, the related files list 222 can indicate that the file “Presentation 1.ppt” was created by Adam Bleet on January 12th. In another example, the related files list 222 can indicate that a file with the file name “Example 1.doc” contains an article titled “Advances in Cell Growth” authored by Bryan Leeks.
In some implementations, selecting a file from the related files list 222 can cause the selected file to open. In some implementations, selecting a file from the related files list 222 can cause an attachment profile for the selected file 222 to be displayed. In some implementations, selecting a file from the related files list 222 can cause one or more communications to which the selected file was attached to be displayed. In some implementations, selecting a file from the related files list 222 can cause one or more communications to which both the selected file and the file 202 were attached to be displayed. In some implementations, selecting a file from the related files list 222 can cause a communication with the selected file attached to be automatically generated.
In some implementations, information derived from the file 202 or communications to which the file 202 was attached can be displayed as part of the attachment profile 200. For example, if the file 202 includes information about a birthday party, information about the birthday party, such as name of the person who's birthday it is, date, time and location can be displayed in the attachment profile 200. In another example, if the file 202 includes information about recent sales statistics, graphs from the file 202 can be displayed as part of the attachment profile 200. In another example, the file 202 can be attached to a meeting request. Information about the meeting, such as meeting time, location, or agenda items can be displayed in the attachment profile 200.
In some implementations, attachment profile 200 can include web information derived from links or keywords in the file 202 or in one or more communications to which the file 202 was attached. For example, a communication to which the file 202 was attached can contain a link to a website for a restaurant. Information about the restaurant, such as hours of operation, address, daily specials, or type of food can be displayed in the attachment profile 200. In another example, the file 202 can be a menu to a restaurant. A web search can be performed based on the name and location of the restaurant and information about the restaurant, such as hours of operation, address, daily specials, or type of food can be displayed in the attachment profile 200. In another example, the file 202 can contain a link to a website for a concert. Information about the concert, such as date, time, location, and artists performing, can be displayed in the attachment profile 200.
In some implementations, addresses or maps of locations listed in the file 202 or in one or more communications to which the file 202 was attached can be displayed. For example, if an address is listed in the file 202, the address can be displayed as part of the attachment profile 200. In another example, if an address is listed in a communication to which the file 202 is attached, a map of the address can be displayed as part of the attachment profile 200. In another example, if a city is listed in a communication to which the file 202 is attached, a map of the city can be displayed in the attachment profile 200.
FIG. 3 shows an example communication delivery system 300. In the system 300, a first device (e.g., computer 302) belonging to a first user can transmit communications to a second device (e.g., computer 304) belonging to a second user over a computer network 306. The computer network 306 can be the Internet, an intranet, a LAN system or a company's internal computer network. In some implementations, the computer 302 and the computer 304 can be desktop computers, laptop computers, cell phones, web enabled televisions, or personal digital assistants. The communication transmitted from the computer 302 to the computer 304 can be an e-mail, phone call, instant message, text message, social network message or comment, message board post, or voice over IP communication.
The computer 304 can extract data from the communications about the first user and about files associated with the communications. For example, the computer 304 can extract data about files sent as attachments to e-mails from the first user to the second user. This data can be used to make an attachment profile similar to the attachment profile 200 shown in FIG. 2. Data that is extracted from communications with the first user can be used to query websites, search engines, person search directories and other sources of information for additional information about files associated with the communications that can be used to create an attachment profile. Information from communications and attached files that can be used as search criteria include file names, file titles, subject matters of files, names or other identifiers of persons who created the files, names or other identifiers of persons who modified the file, names or other identifiers of persons who were listed as senders or recipients on communications to which the files were attached, the subjects of communications to which the files were attached, or text from communications to which the files were attached, to name some examples. Information that is collected as a result of these queries can be used in future searches to identify additional information that can be used to create an attachment profile.
For example, the computer 304 can receive an e-mail that includes an attachment sent by the first user from the computer 302. The computer 304 can perform a search using a search engine 308 with the title of the attached file as the search criteria. The search engine 308 can return a search result that includes an author of the attached file. The name of the author can be displayed as part of an attachment profile for the attached file. The search engine 308 can also return the URL for or link to a journal article written by the author of the attached file. The journal article 310 may contain additional information about the attached file or subject matter of the attached file that can be displayed as part of an attachment profile for the attached file.
In another example, the e-mail address belonging to the first user may include an extension for a company. The computer 304 can perform a search using the search engine 308 with the e-mail extension as the search criteria. A result returned by the search can be a company website. An attachment to an e-mail from the first user may be a file that includes information about a product. The company website can be searched to reveal a product profile page 312 for the product described in the attachment. The product profile page 312 may contain additional information about the product that can be included in an attachment profile for the attachment.
In another example, the computer 304 can receive an e-mail sent by the first user from the computer 302 that includes an attachment. The e-mail can contain a social network profile name for the first user. The computer 304 can extract this social network profile name from the e-mail and use it to access a social network webpage 316. The social network webpage 316 can contain additional information related to the subject matter of the attachment that can be included in an attachment profile. For example, the attachment may contain information about a birthday party. The social network webpage 316 can contain additional information about the birthday party, such as a list of attendees, that can be displayed as part of an attachment profile for the attachment. In addition, links to social network profiles of the attendees can be listed as part of the attachment profile.
In another example, the first user can send an e-mail to the second user with a photo or video attached. A search performed using the search engine 308 based on information in the e-mail or attachment can return a URL or link for a photo or video sharing website 318. A photo attached to the e-mail can be part of a photo album on the photo or video sharing website 318. Other photos from the photo album can be displayed as part of an attachment profile for the attached photo. In another example, if the attachment is a video, a link to a webpage on the photo or video sharing website 318 that includes the video can be displayed as part of an attachment profile for the attached video.
In some implementations, data relating to communications and attachments to communications collected by the computer 304 can be stored locally on a hard drive or other media storage device of the computer 304. In some implementations, the data collected by the computer 304 is stored in a location external to an e-mail client, instant message client, or other communication client used in making the communications. For example, an attachment profile can include information about one or more attachments to e-mails exchanged between the first user and the second user, the attachment profile can be stored in a memory location on the computer 304 that is separate from a memory location used by an e-mail client used to send and receive the e-mails exchanged between the first user and the second user. In another example, data related to the contents of communications in a conversation thread can be stored in a memory location on the computer 304 that is separate from a memory location used by an e-mail client that was used to send and receive the communications in the conversation thread.
In some implementations, data relating to communications and attachments to communications collected by the computer 304 can be stored in a remote database 320 that is external to the computer 304. In some implementations, the computer 304 can connect to the remote database 320 via the computer network 306 as shown in FIG. 3. In some implementations, the computer 304 can connect to the remote database 320 directly or via a separate computer network. The data stored in the remote database 320 can be separate from data stored by an e-mail client, instant message client, or other communication client. For example, an e-mail client running on the computer 304 can store data locally on the computer 304 while data collected as part of an attachment profile, including communication and attachment data collected from the e-mail client, is stored in the remote database 320.
The computer 304 can monitor the behavior of the second user to determine if the second user has made a request (e.g., an implicit request) to view an attachment profile. For example, the second user can view the journal article 310. The computer 304 can detect that the second user is viewing the journal article 310 and present an attachment profile for an attachment related to the journal article 310. For example, the journal article may have been sent as an attachment to a communication received by the computer 304. In another example, the journal article may contain similar subject matter to an attachment to a communication received by the computer 304. In some implementations, the computer 304 can identify one or more identifiers for a file or attachment in a currently open web page, e-mail, instant message or other media item being viewed by the second user and insert a link in proximity to the identifier for accessing an attachment profile. Identifiers can include a name of an attachment, a title of a file, one or more authors of a file, a file name, a document name, or one or more senders of communication to which an attachment was attached. For example, the second user can be viewing a webpage that includes the titles of two files received as attachments to communications by the second user. The computer 304 can identify the file titles and insert buttons or hyper links on or near the identified titles. Clicking on or selecting one of the buttons or hyper links can cause an attachment profile for the file associated with the identified title to be displayed, such as the attachment profile 200 from FIG. 2.
In another example, the second user can be reading an e-mail that contains the text “can you please send me the latest version of exampledoc1.doc”. The computer 304 can identify exampledoc1.doc as a file name of a file that has been sent, received, edited or created by the second user. The computer 304 can insert a button on or near the text “exampledoc1.doc” that can cause an attachment profile for exampledoc1.doc to be displayed when selected. This allows the second user to easily access exampledoc1.doc and quickly send it to the sender of the e-mail. In another example, the second user can be viewing a webpage which includes the name “Arthur Schwerin”. The computer 304 can insert a hyper link on or near the name “Arthur Schwerin”. When the second user selects the inserted hyper link, an attachment profile for an article written by Arthur Schwerin can be displayed.
FIG. 4 is a flow diagram of an example process 400 for generating and displaying an attachment profile. The process 400 can, for example, be implemented in a system such as the system 100 of FIG. 1A. In another example, the process 400 can be implemented in a system such as the communication delivery system 300 of FIG. 3.
Stage 402 collects historical communication data and attachment data. For example, communications such as e-mails, instant messages, phone calls, text messages, internet message board postings, social network messages or comments, or voice over IP communications can be collected. Attachments to these communications can also be collected. Historical communication data and attachment data can also be collected from web search engines, social networks, e-mail clients, personal web pages, journal articles, web articles, product profile webpages, telephone directories, scanned business card data, picture sharing websites, video sharing websites, profile pages, travel websites, on-line retailers, or customer relationship management systems.
The collected historical communication data and attachment data can include information extracted from communications, information extracted from attachments to communications, information extracted from web searches using keywords extracted from communications and attachments to communications, information extracted from links in communications or attachments to communications, or information extracted from files and websites related to attachments to communications.
Stage 404 generates an attachment profile based on a portion of the collected historical communication data and attachment data. The attachment profile can include information about an attachment to a communication such as file name, file title, file type, author of the file, icons associated with the file, times or dates when the file was received or sent, the amount of time that has elapsed since the file was received or sent, the times or dates when the file was modified, the time or date when the file was created, the names of persons who created the file, the names of persons who modified the file, the names of persons or sent or received the file, names of other persons associated with the file, communications to which the file was attached, the subject of communications to which the file was attached, summaries of communications to which the file was attached, conversation threads containing communications to which the file was attached, previous versions of the file, summaries of changes between different versions of the file, web information extracted from links or information contained in the file or communications to which the file was attached, or other files associated with the file.
Stage 406 monitors user behavior. For example, a system implementing the method 400 can track the mouse movements, keyboard strokes, or mouse clicks of a user of the system, or active windows or mouse locations displayed on a monitor or other display device of the system. The user's behavior can be monitored to determine if a user has opened, viewed, read, composed, initiated, or received a communication, such as an e-mail. The user's behavior can also be monitored to determine if the user has performed a search, clicked on a particular item, or selected a particular item.
Stage 408 determines if the user has made a request (e.g., an implicit request) to view the attachment profile. Requests to view an attachment profile can include opening an attachment, viewing an attachment, selecting an attachment, opening, selecting or viewing a communication including an attachment, associating an attachment with a communication, hovering a cursor over an attachment, selecting a file that was sent or received as an attachment to a communication, listening to a recorded voice conversation that is associated with an attachment, or viewing or opening a webpage which contains an attachment. For example, the user can make an implicit request to view an attachment profile by attaching a file associated with the attachment profile to an instant message. In another example, the user can make an implicit request to view an attachment profile by selecting an e-mail to which a file is attached. In another example, a user can select a file from a files exchanged list, such as the files exchanged list 156 from FIG. 1B. The selection of the file from the files exchanged list can be an implicit request to view an attachment profile for the selected file.
Stage 410 presents the attachment profile. The attachment profile displayed can be associated with the file towards whom the request was directed. For example, a system implementing the method 400 can display an attachment profile for a file in response to the user making an implicit request to view an attachment profile for the file, such as by selecting a communication to which the file is attached.
The apparatus, methods, flow diagrams, and structure block diagrams described in this patent document may be implemented in computer processing systems including program code comprising program instructions that are executable by the computer processing system. Some implementations may also be used. Additionally, the flow diagrams and structure block diagrams described in this patent document, which describe particular methods and/or corresponding acts in support of steps and corresponding functions in support of disclosed structural means, may also be utilized to implement corresponding software structures and algorithms, and equivalents thereof.
This written description sets forth the best mode of the invention and provides examples to describe the invention and to enable a person of ordinary skill in the art to make and use the invention. This written description does not limit the invention to the precise terms set forth. Thus, while the invention has been described in detail with reference to the examples set forth above, those of ordinary skill in the art may effect alterations, modifications and variations to the examples without departing from the scope of the invention.

## Claims

1. A computer-implemented method comprising:
collecting, by a computing device, historical data and communication data relating to an attachment provided in a communication;
extracting, by the computing device, attachment information from the attachment, wherein extracting the attachment information comprises:
extracting web information from links in the attachment; and
extracting a keyword from the attachment, performing a search using the keyword extracted from the attachment, and collecting the information from the search performed with the keyword extracted from the attachment;

generating, by the computing device, an attachment profile containing information about the attachment using the historical data and the communication data, wherein the information contained in the attachment profile includes information related to communications associated with the attachment, and wherein the attachment profile includes the extracted attachment information;
monitoring user input;
determining that the user input represents a request to view the attachment profile; and
presenting, by the computing device, the attachment profile in response to determining that the user input represents a request to view the attachment profile.

2. The computer-implemented method of claim 1, wherein monitoring user input includes tracking mouse movements, mouse locations, keyboard strokes, mouse clicks, or active windows.

3. The computer-implemented method of claim 1, wherein the request is implicit.

4. The computer-implemented method of claim 3, wherein the implicit request is made by at least one of: opening the attachment, viewing the attachment, selecting the attachment, opening a communication including the attachment, associating the attachment with a communication, hovering a cursor over the attachment, selecting a file that was sent or received as an attachment to a communication, listening to a recorded voice conversation that is associated with the attachment, viewing a webpage which contains the attachment, and opening a webpage which contains the attachment.

5. The computer-implemented method of claim 1, wherein the collecting of the historical data and the communication data further comprises querying multiple disparate information sources to derive the historical data and the communication data.

6. The computer-implemented method of claim 5, wherein the information sources are selected from the group consisting of: e-mail clients, web mail, web search engines, social networks, instant messaging clients, personal web pages, journal articles, web articles, product profile webpages, telephone directories, text message clients, picture sharing websites, video sharing websites, blogs, profile pages, telephone communications, and customer relationship management systems.

7. The computer-implemented method of claim 1, further comprising:
storing the attachment profile in a database external to a system used in making the communication.

8. The computer-implemented method of claim 1, wherein the presenting of the attachment profile further comprises displaying the attachment profile in an additional panel within an e-mail client, web browser, or instant message window.

9. The computer-implemented method of claim 1, further comprising:
identifying one or more identifiers for the attachment within a currently open media item; and
inserting a link in proximity to one or more of the identifiers for accessing the attachment profile.

10. The computer-implemented method of claim 9, wherein the one or more identifiers are selected from the group consisting of: a name of the attachment, a title of the attachment, one or more authors of the attachment, a file name, and a document name.

11. The computer-implemented method of claim 1, wherein determining that the user input represents a request to view the attachment profile includes evaluating user interaction with a communication associated with a communication system and presenting the attachment profile in response to the user interaction with the communication.

12. The method of claim 1, wherein the wherein the information contained in the attachment profile further includes information selected from the group consisting of:
communication statistics, summaries of communications associated with the attachment, subjects of communications associated with the attachment, conversation threads associated with the attachment, summaries of conversation threads associated with the attachment, persons listed as senders or recipients of communications associated with the attachment, persons listed as senders or recipients of communications in a communication thread associated with the attachment, and information extracted from communications associated with the attachment.

13. The method of claim 1, wherein extracting the attachment information from the attachment further includes extracting web information from links in communications associated with the attachment.

14. The method of claim 1, wherein extracting the attachment information from the attachment further includes extracting a keyword from a communication associated with the attachment, performing a search using the keyword extracted from the communication, and collecting the information from the search performed with the keyword extracted from the communication.

15. A computer-implemented method, comprising:
identifying, by a computing device, an attachment provided in a plurality of separate communications, wherein each of the separate communications contains a version of the attachment;
collecting, by the computing device, historical data and communication data relating to the attachment;
extracting, by the computing device, attachment information from the attachment, wherein extracting the attachment information comprises:
extracting web information from links in the attachment; and
extracting a keyword from the attachment, performing a search using the keyword extracted from the attachment, and collecting the information from the search performed with the keyword extracted from the attachment;

generating, by the computing device based on the historical data and the communication data, an attachment profile for the attachment, wherein the attachment profile includes information related to the plurality of separate communications, and wherein the attachment profile includes the extracted attachment information; and
in response to a user input related to the attachment, presenting the attachment profile by the computing device.

16. The method of claim 15, wherein the attachment profile includes a version list identifying a plurality of versions of the attachment in the plurality of separate communications.

17. The method of claim 15, wherein the attachment profile includes a conversation list identifying conversation threads that contain communications to which the attachment is attached.

18. The method of claim 15, wherein the attachment profile includes a list identifying persons who have edited the attachment in the plurality of communications.

19. The method of claim 15, wherein the attachment profile includes a contact list identifying persons associated with the attachment in the plurality of communications.

20. The method of claim 15, wherein the attachment profile includes a list identifying files related to the attachment in the plurality of communications.

21. A non-transitory computer readable medium storing instructions that, when executed by a computing device, cause the computing device to:
identify an attachment provided in a plurality of separate communications;
collect historical data and communication data relating to the attachment;
extract attachment information from the attachment, wherein extracting the attachment information comprises:
extracting web information from links in the attachment; and
extracting a keyword from the attachment, performing a search using the keyword extracted from the attachment, and collecting the information from the search performed with the keyword extracted from the attachment;

generate, based on the historical data and the communication data, an attachment profile for the attachment, wherein the attachment profile includes information related to the plurality of separate communications, and wherein the attachment profile includes the extracted attachment information; and
in response to a user input related to the attachment, present the attachment profile.

22. A computing device, comprising:
a processor; and
memory coupled to the processor and storing instructions that, when executed by the processor, cause the computing device to:
identify an attachment provided in a plurality of separate communications;
collect historical data and communication data relating to the attachment;
extract attachment information from the attachment, wherein extracting the attachment information comprises:
extracting web information from links in the attachment; and
extracting a keyword from the attachment, performing a search using the keyword extracted from the attachment, and collecting the information from the search performed with the keyword extracted from the attachment;

generate, based on the historical data and the communication data, an attachment profile for the attachment, wherein the attachment profile includes information related to the plurality of separate communications, and wherein the attachment profile includes the extracted attachment information; and
in response to a user input related to the attachment, present the attachment profile.