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ID Number Category Sub-Category Service, Product, or Field Issues Sub-Issues Related Issues 1.1Intake Accessibility Preferred Language Spoken English, Spanish, etc. 2.1Intake Accessibility Preferred Language Written English, Spanish, etc.

3.1Intake Accessibility Vision, Hearing, Speech Impairment Support 4.1Intake Authority "Do not send" to company 5.1Intake Authority Anonymous Desire to submit anonymously 6.1Intake Authority Bankruptcy Filing Chapter 7 or 13 Case identifier

7.1 Intake Authority Business Purpose Financial Service, Product or Activity Commercial or Multi-Family Property (e.g., over 4 units) 8.1Intake Authority Duplication Prior CFPB filing Case identifier 9.1Intake Authority Duplication Prior federal agency filing Case identifier 10.1Intake Authority Duplication Prior state/local agency filing Case identifier

11.1Intake Authority Fraud, exigent circumstances or imminent harm

12.1 Intake Authority Identification of potential whistleblower or tipster by third party complainant 13.1Intake Authority Legal or other third party representation 14.1Intake Authority Non-consumer/Commercial status Natural person or legal entity Personal, family or household purpose 15.1Intake Authority Pending or Prior Arbitration Name of Arbitration Service Arbitration Agreement 16.1Intake Authority Pending Legal Proceeding Court and Case identifiers 17.1Intake Authority Pending Legal Proceeding Pre-trial/status conference 18.1Intake Authority Pending :Legal Proceeding Subject matter 19.1Intake Authority Pending Mediation or Negotiation Better Business Bureau or Other 20.1Intake Authority Pending Mediation or Negotiation Contact with Company 21.1Intake Authority Prior Litigation Court judgment or order Court and Case identifiers 22.1Intake Authority Prior Litigation Subject matter 23.1Intake Authority Prior Settlement Settlement agreement or consent judgment 24.1Intake Authority Prior Settlement Subject matter 25.1Intake Authority Non-consumer/Commercial status Appraisal Management Company 26.1Intake Authority Non-consumer/Commercial status Business Property Owner 27.1Intake Authority Non-consumer/Commercial status Certified general appraiser 28.1Intake Authority Non-consumer/Commercial status Certified residential appraiser 29.1Intake Authority Non-consumer/Commercial status Financial Institution Lender 30.1Intake Authority Non-consumer/Commercial status Individual Property Owner 31.1Intake Authority Non-consumer/Commercial status Licensed appraiser 32.1Intake Authority Non-consumer/Commercial status Mortgage broker 33.1Intake Authority Non-consumer/Commercial status Non-financial institution lender 34.1Intake Authority Non-consumer/Commercial status Other

35.1 Intake Consumer Demographics Consumer Access to Complaint Process Credit report Knowledge of access to free copy of credit report

36.1 Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Auto title loan

37.1Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Bought from rent-to-own store

38.1Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Check cashing

39.1 Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Debit card

40.1 Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Pawn shop sale of itemPage 2 of 18 41.1 Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Payday loan

42.1Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Prepaid card

43.1Intake Consumer Demographics Consumer Access to Complaint Process Household access/use of consumer financial products or services in past 12 months Tax refund anticipation loan 44.1Intake Consumer Demographics Consumer Access to Complaint Process Income $100,000 - $124,999 45.1Intake Consumer Demographics Consumer Access to Complaint Process Income $125,000 - $149,999 46.1Intake Consumer Demographics Consumer Access to Complaint Process Income $150,000 - $199,999 47.1Intake Consumer Demographics Consumer Access to Complaint Process Income $200,000 - more (specify) 48.1Intake Consumer Demographics Consumer Access to Complaint Process Income $25,000 - $49,000 49.1Intake Consumer Demographics Consumer Access to Complaint Process Income $50,000 - $74,999 50.1Intake Consumer Demographics Consumer Access to Complaint Process Income $75,000 - $99,999 51.1Intake Consumer Demographics Consumer Access to Complaint Process Income Less than $25,000 52.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Cell phone 53.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Don't have it 54.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Family/friend's home 55.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Home 56.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access No response 57.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Public library 58.1Intake Consumer Demographics Consumer Access to Complaint Process Internet access Work 59.1Intake Consumer Demographics Consumer Access to Complaint Process Length of Employment 1 year or more 60.1Intake Consumer Demographics Consumer Access to Complaint Process Length of Employment Less than 1 year 61.1Intake Consumer Demographics Consumer Access to Complaint Process Length of Employment Number of years 62.1Intake Consumer Demographics Consumer Access to Complaint Process Length of Employment Retired 63.1Intake Consumer Demographics Consumer Access to Complaint Process Length of Employment Unemployed 64.1Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Auto loan 65.1Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Checking account 66.1Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Credit card account 67.1Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Home loan

68.1 Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Investment account, IRA, 401(k), pension plan or other retirement account

69.1 Intake Consumer Demographics Consumer Access to Complaint Process Property Interests Savings account, money market, CD 70.1Intake Consumer Profile Billing Address Same as mailing address 71.1Intake Consumer Profile Biography 72.1Intake Consumer Profile Citizenship 73.1Intake Consumer Profile City 74.1Intake Consumer Profile Country Country of residence 75.1Intake Consumer Profile Customer Name (as appears on bill) 76.1Intake Consumer Profile Date of Birth 77.1Intake Consumer Profile Dependency Status Information Date of Birth 78.1Intake Consumer Profile Dependency Status Information Emancipated minor status Age of consent 79.1Intake Consumer Profile Dependency Status Information Marital Status 80.1Intake Consumer Profile Dependency Status Information Servicemember dependent Dependent-Child 81.1Intake Consumer Profile Dependency Status Information Servicemember dependent Dependent-Spouse 82.1Intake Consumer Profile Dependency Status Information Servicemember dependent Other Dependent 83.1Intake Consumer Profile Education/Grade Level 84.1Intake Consumer Profile Email Address 85.1Intake Consumer Profile Employer/Organization 86.1Intake Consumer Profile Employer/Organization 87.1Intake Consumer Profile Facebook Profile URL 88.1Intake Consumer Profile FaxPage 3 of 18 89.1Intake Consumer Profile First Name 90.1Intake Consumer Profile Last Name 91.1Intake Consumer Profile Mailing Address 92.1Intake Consumer Profile Marital Status 93.1Intake Consumer Profile Middle Name 94.1Intake Consumer Profile Mobile Phone Number 95.1Intake Consumer Profile Phone Number 96.1Intake Consumer Profile Physical Address 97.1Intake Consumer Profile Servicemember Address 98.1Intake Consumer Profile Servicemember Country 99.1Intake Consumer Profile Servicemember Name 100.1Intake Consumer Profile Servicemember Relocation Deployment Permanent Change of Station 101.1Intake Consumer Profile Servicemember State 102.1Intake Consumer Profile Servicemember Status Active Duty 103.1Intake Consumer Profile Servicemember Status Branch Air Force 104.1Intake Consumer Profile Servicemember Status Branch Army 105.1Intake Consumer Profile Servicemember Status Branch Coast Guard 106.1Intake Consumer Profile Servicemember Status Branch Marines

107.1Intake Consumer Profile Servicemember Status Branch National Oceanic and Atmospheric Administration 108.1Intake Consumer Profile Servicemember Status Branch Navy 109.1Intake Consumer Profile Servicemember Status Branch Public Health Service 110.1Intake Consumer Profile Servicemember Status National Guard 111.1Intake Consumer Profile Servicemember Status Rank 01-03 112.1Intake Consumer Profile Servicemember Status Rank 04-06 113.1Intake Consumer Profile Servicemember Status Rank 07-010 114.1Intake Consumer Profile Servicemember Status Rank E1-E4 115.1Intake Consumer Profile Servicemember Status Rank E5-E7 116.1Intake Consumer Profile Servicemember Status Rank E8-E9 117.1Intake Consumer Profile Servicemember Status Rank W01-CW5 118.1Intake Consumer Profile Servicemember Status Reserve 119.1Intake Consumer Profile Servicemember Status Retired Date of Discharge 120.1Intake Consumer Profile Servicemember Status Veteran Date of Discharge 121.1Intake Consumer Profile Servicemember ZIP 122.1Intake Consumer Profile Short Message Service (SMS Text) 123.1Intake Consumer Profile State State of Legal Residence 124.1Intake Consumer Profile School Name and Location Approx. 7000 colleges and universities

125.1 Intake Consumer Profile Third Party Query Activity in question happened to complainant or someone else Cosignor Identity

126.1 Intake Consumer Profile Third Party Representative Information Authorization Type Authority to access confidential financial information 127.1Intake Consumer Profile Third Party Representative Information Authorization Type Authority to make financial decisions 128.1Intake Consumer Profile Third Party Representative Information City 129.1Intake Consumer Profile Third Party Representative Information Country 130.1Intake Consumer Profile Third Party Representative Information Email address 131.1Intake Consumer Profile Third Party Representative Information Full name 132.1Intake Consumer Profile Third Party Representative Information Mailing address 133.1Intake Consumer Profile Third Party Representative Information Mobile phone number 134.1Intake Consumer Profile Third Party Representative Information Organization Name 135.1Intake Consumer Profile Third Party Representative Information Organization Web Site URL 136.1Intake Consumer Profile Third Party Representative Information Phone number 137.1Intake Consumer Profile Third Party Representative Information Proof of 3d Party Authorization Letter of Interest 138.1Intake Consumer Profile Third Party Representative Information Proof of 3d Party Authorization Other 139.1Intake Consumer Profile Third Party Representative Information Proof of 3d Party Authorization Power of Attorney 140.1Intake Consumer Profile Third Party Representative Information Proof of 3d Party Authorization Retainer 141.1Intake Consumer Profile Third Party Representative Information Proof of 3d Party Authorization Translation services agreement 142.1Intake Consumer Profile Third Party Representative Information Relationship Type Family memberPage 4 of 18 143.1Intake Consumer Profile Third Party Representative Information Relationship Type Friend

144.1 Intake Consumer Profile Third Party Representative Information Representative Type Attorney Pro Bono service Fee paid for service 145.1Intake Consumer Profile Third Party Representative Information Representative Type Congressional 146.1Intake Consumer Profile Third Party Representative Information Representative Type Legal Aid 147.1Intake Consumer Profile Third Party Representative Information Representative Type Non-Attorney Advocate Fee paid for service 148.1Intake Consumer Profile Third Party Representative Information Representative Type Non-profit 149.1Intake Consumer Profile Third Party Representative Information Representative Type Other 150.1Intake Consumer Profile Third Party Representative Information Representative Type State/Local Government 151.1Intake Consumer Profile Third Party Representative Information State 152.1Intake Consumer Profile Third Party Representative Information Title 153.1Intake Consumer Profile Third Party Representative Information Username 154.1Intake Consumer Profile Third Party Representative Information Zip Code

155.1 Intake Consumer Profile Tipster Report suspicion of violation of federal consumer financial protection law 156.1Intake Consumer Profile Title and Salutation 157.1Intake Consumer Profile Twitter or other Social Media Profile URL 158.1Intake Consumer Profile Type of Organization (Affiliation) 159.1Intake Consumer Profile Username

160.1Intake Consumer Profile Whistleblower or Tipster status Employment by subject of complaint or industry insider; suspicion of violation of federal financial consumer protection law 161.1Intake Consumer Profile Zip Code

162.1 Intake Financial Activity Alert Alert about a financial institution, product, service or practice that I think the CFPB should look into 163.1Intake Financial Activity Appraisal or other property valuation Appraisal fee-related issue

164.1 Intake Financial Activity Appraisal or other property valuation Appraisal inaccurate or disagree with the value provided in appraisal 165.1Intake Financial Activity Appraisal or other property valuation Appraisal independence

166.1 Intake Financial Activity Appraisal or other property valuation Improper (or attempted improper) influencing of an appraiser or the appraisal process 167.1Intake Financial Activity Appraisal or other property valuation Other

168.1 Intake Financial Activity Appraisal or other property valuation Removal or exclusion from an approved appraiser list or addition to a "do not use" list

169.1 Intake Financial Activity Appraisal or other property valuation Uniform Standards of Professional Appraisal Practice 170.1Intake Financial Activity Auto and vehicle lease Inability to repay Bankruptcy 171.1Intake Financial Activity Auto and vehicle lease Inability to repay Debt collections 172.1Intake Financial Activity Auto and vehicle lease Inability to repay Deficiency 173.1Intake Financial Activity Auto and vehicle lease Inability to repay Repossession 174.1Intake Financial Activity Auto and vehicle lease Managing the lease Billing, late fees 175.1Intake Financial Activity Auto and vehicle lease Managing the lease Credit reporting 176.1Intake Financial Activity Auto and vehicle lease Managing the lease Damage/loss 177.1Intake Financial Activity Auto and vehicle lease Managing the lease Insurance (gap, credit, etc.) 178.1Intake Financial Activity Auto and vehicle lease Managing the lease Privacy 179.1Intake Financial Activity Auto and vehicle lease Shopping for a lease Advertising/marketing 180.1Intake Financial Activity Auto and vehicle lease Shopping for a lease Credit denial 181.1Intake Financial Activity Auto and vehicle lease Shopping for a lease Sales tactics/pressure 182.1Intake Financial Activity Auto and vehicle lease Shopping for a lease Telemarketing 183.1Intake Financial Activity Auto and vehicle lease Taking out the lease Changes after closing 184.1Intake Financial Activity Auto and vehicle lease Taking out the lease Fraud 185.1Intake Financial Activity Auto and vehicle lease Taking out the lease High pressure tactics 186.1Intake Financial Activity Auto and vehicle lease Taking out the lease Mid-deal changes 187.1Intake Financial Activity Auto and vehicle lease Taking out the lease Required add-on products 188.1Intake Financial Activity Auto and vehicle lease Taking out the lease Trade-in payoff 189.1Intake Financial Activity Auto and vehicle loans Inability to repay BankruptcyPage 5 of 18 190.1Intake Financial Activity Auto and vehicle loans Inability to repay Debt collections 191.1Intake Financial Activity Auto and vehicle loans Inability to repay Deficiency 192.1Intake Financial Activity Auto and vehicle loans Inability to repay Repossession 193.1Intake Financial Activity Auto and vehicle loans Managing the loan Billing, late fees 194.1Intake Financial Activity Auto and vehicle loans Managing the loan Credit reporting 195.1Intake Financial Activity Auto and vehicle loans Managing the loan Damage/loss 196.1Intake Financial Activity Auto and vehicle loans Managing the loan Insurance (gap, credit, etc.) 197.1Intake Financial Activity Auto and vehicle loans Managing the loan Privacy 198.1Intake Financial Activity Auto and vehicle loans Shopping for a loan Advertising/marketing 199.1Intake Financial Activity Auto and vehicle loans Shopping for a loan Credit denial 200.1Intake Financial Activity Auto and vehicle loans Shopping for a loan Sales tactics/pressure 201.1Intake Financial Activity Auto and vehicle loans Shopping for a loan Telemarketing 202.1Intake Financial Activity Auto and vehicle loans Taking out the loan Changes after closing 203.1Intake Financial Activity Auto and vehicle loans Taking out the loan Fraud 204.1Intake Financial Activity Auto and vehicle loans Taking out the loan High pressure tactics 205.1Intake Financial Activity Auto and vehicle loans Taking out the loan Mid-deal changes 206.1Intake Financial Activity Auto and vehicle loans Taking out the loan Required add-on products 207.1Intake Financial Activity Auto and vehicle loans Taking out the loan Trade-in payoff 208.1Intake Financial Activity Auto title loan Improper repossession of auto 209.1Intake Financial Activity Bank Account or Service Account servicing Interest calculations 210.1Intake Financial Activity Bank Account or Service Account servicing Online access 211.1Intake Financial Activity Bank Account or Service Account servicing Remote/mobile access 212.1Intake Financial Activity Bank Account or Service Account servicing Statements

213.1 Intake Financial Activity Bank Account or Service Account servicing Third party services provided by bank (e.g., ID theft protection) 214.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Account access 215.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Denial 216.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Disclosure of fees 217.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Disclosure of fees and terms 218.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Interest 219.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Joint Account 220.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Marketing

221.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Opting in/out of debit/ATM overdraft protection 222.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Overdraft protection services 223.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Renewal/rollover (CDs only) 224.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Account opening/closing/management Statements 225.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Availability of deposits 226.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Check cashing 227.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Lost or missing funds 228.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Payroll deposit problems 229.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Transactions hold 230.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Unauthorized transactions

231.1Intake Financial Activity Bank Account or Service Certificate of Deposit (CD) Deposits and withdrawals Withdrawal problems and penalties 232.1Intake Financial Activity Bank Account or Service Check cashing without an account Account opening/closing/management Denial 233.1Intake Financial Activity Bank Account or Service Check cashing without an account Account opening/closing/management Disclosure of fees and terms 234.1Intake Financial Activity Bank Account or Service Check cashing without an account Account opening/closing/management Interest 235.1Intake Financial Activity Bank Account or Service Check cashing without an account Account opening/closing/management Marketing 236.1Intake Financial Activity Bank Account or Service Check cashing without an account Account opening/closing/management Statements 237.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Account access 238.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Closure 239.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Denial 240.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Disclosure of fees and terms 241.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Interest 242.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Joint Account 243.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management MarketingPage 6 of 18 244.1 Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Opting in/out of debit/ATM overdraft protection 245.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Overdraft protection services 246.1Intake Financial Activity Bank Account or Service Checking accounts Account opening/closing/management Statements 247.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Availability of deposits 248.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Check cashing 249.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Lost or missing funds 250.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Payroll deposit problems 251.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Transactions hold 252.1Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Unauthorized transactions

253.1 Intake Financial Activity Bank Account or Service Checking accounts Deposits and withdrawals Withdrawal problems and penalties

254.1 Intake Financial Activity Bank Account or Service Making/receiving payments or sending money to others Money/wire transfers

255.1 Intake Financial Activity Bank Account or Service Making/receiving payments or sending money to others Phone or online

256.1Intake Financial Activity Bank Account or Service Making/receiving payments or sending money to others Problems with payments by check, card

257.1Intake Financial Activity Bank Account or Service Making/receiving payments or sending money to others Unauthorized transactions

258.1 Intake Financial Activity Bank Account or Service Money services (money order, cashier's check, money transfer, etc.) Account opening/closing/management Denial

259.1 Intake Financial Activity Bank Account or Service Money services (money order, cashier's check, money transfer, etc.) Account opening/closing/management Disclosure of fees and terms

260.1 Intake Financial Activity Bank Account or Service Money services (money order, cashier's check, money transfer, etc.) Account opening/closing/management Interest

261.1Intake Financial Activity Bank Account or Service Money services (money order, cashier's check, money transfer, etc.) Account opening/closing/management Marketing

262.1Intake Financial Activity Bank Account or Service Money services (money order, cashier's check, money transfer, etc.) Account opening/closing/management Statements 263.1Intake Financial Activity Bank Account or Service Problems caused by my funds being low Bounced checks 264.1Intake Financial Activity Bank Account or Service Problems caused by my funds being low Credit reporting 265.1Intake Financial Activity Bank Account or Service Problems caused by my funds being low Late fees 266.1Intake Financial Activity Bank Account or Service Problems caused by my funds being low Overdraft fees 267.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Account access 268.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Closure 269.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Denial 270.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Disclosure of fees and terms 271.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Interest 272.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Joint Account 273.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Marketing

274.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Opting in/out of debit/ATM overdraft protection 275.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Overdraft protection services 276.1Intake Financial Activity Bank Account or Service Savings accounts Account opening/closing/management Statements 277.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Availability of deposits 278.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Check cashing 279.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Lost or missing funds 280.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Payroll deposit problems 281.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Transactions hold 282.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Unauthorized transactions

283.1Intake Financial Activity Bank Account or Service Savings accounts Deposits and withdrawals Withdrawal problems and penalties

284.1Intake Financial Activity Bank Account or Service Unauthorized transactions Check, debit card, ACH, ATM, wire/remittance, other 285.1Intake Financial Activity Bank Account or Service Use of debit or ATM card ATM or debit card fees 286.1Intake Financial Activity Bank Account or Service Use of debit or ATM card ATM problems 287.1Intake Financial Activity Bank Account or Service Use of debit or ATM card Disputed transactionPage 7 of 18 288.1Intake Financial Activity Bank Account or Service Use of debit or ATM card Unauthorized card use

289.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Inability to repay Bankruptcy

290.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Inability to repay Debt collections

291.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Inability to repay Deficiency

292.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Inability to repay Repossession

293.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Managing the loan Billing, late fees

294.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Managing the loan Credit reporting

295.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Managing the loan Damage/loss

296.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Managing the loan Insurance (gap, credit, etc.)

297.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Managing the loan Privacy

298.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Shopping for a loan Advertising/marketing

299.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Shopping for a loan Credit denial

300.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Shopping for a loan Sales tactics/pressure

301.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Shopping for a loan Telemarketing

302.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan Changes after closing

303.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan Fraud

304.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan High pressure tactics

305.1 Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan Mid-deal changes

306.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan Required add-on products

307.1Intake Financial Activity Bank installment loan (medical, appliance, vacation, funeral, etc.) Taking out the loan Trade-in payoff

308.1 Intake Financial Activity Comment Comment about a financial institution, product, service or practice

309.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Breach of oral agreement

310.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Default

311.1Intake Financial Activity Complaint narrative Description of events and steps toward resolution Location of transaction at issue

312.1Intake Financial Activity Complaint narrative Description of events and steps toward resolution Missing or deceptive disclosures

313.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Solicitation or Advertisement

314.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Unclear or deceptive terms of written agreement

315.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Collusion

316.1Intake Financial Activity Complaint narrative Description of events and steps toward resolution Images of financial product

317.1Intake Financial Activity Complaint narrative Description of events and steps toward resolution Inability to payPage 8 of 18 318.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution Undue interference

319.1 Intake Financial Activity Complaint narrative Description of events and steps toward resolution generally

320.1 Intake Financial Activity Complaint narrative Descriptions of events and steps toward resolution Signing of Contract 321.1Intake Financial Activity Correspondence with company 322.1Intake Financial Activity Correspondence with merchant

323.1Intake Financial Activity Correspondence with vendor/service provider 324.1Intake Financial Activity Credit information Background/Employment Screening Did not consent to report being pulled

325.1 Intake Financial Activity Credit information Background/Employment Screening Not given notice that report would be obtained 326.1Intake Financial Activity Credit information Credit report Adverse notice/risk based pricing 327.1Intake Financial Activity Credit information Credit report Could not obtain free credit report 328.1Intake Financial Activity Credit information Credit report Fails to provide credit score information 329.1Intake Financial Activity Credit information Credit report Fraud alert failure

330.1Intake Financial Activity Credit information Credit report Improperly shared credit report with others 331.1Intake Financial Activity Credit information Credit report Inadequate phone help 332.1Intake Financial Activity Credit information Credit report Prescreening/marketing

333.1 Intake Financial Activity Credit information Credit report Refuses request for file disclosure (improper ID) 334.1Intake Financial Activity Credit information Credit report accuracy disputes Deleted information reinserted 335.1Intake Financial Activity Credit information Credit report accuracy disputes Improper/incomplete credit file disclosure 336.1Intake Financial Activity Credit information Credit report accuracy disputes Improperly conducts reinvestigation 337.1Intake Financial Activity Credit information Credit report accuracy disputes Inaccurate info on credit report 338.1Intake Financial Activity Credit information Credit report accuracy disputes Inaccurate public records 339.1Intake Financial Activity Credit information Credit report accuracy disputes Investigation not timely 340.1Intake Financial Activity Credit information Credit report accuracy disputes Outdated information on credit report

341.1Intake Financial Activity Credit information Credit report accuracy disputes Previous dispute with credit bureaus, inadequate response 342.1Intake Financial Activity Credit information Credit report accuracy disputes Same item appears multiple times 343.1Intake Financial Activity Credit information Credit score Inaccurate credit score

344.1 Intake Financial Activity Credit information Credit score Incorrect public record information provided to employer 345.1Intake Financial Activity Credit information Credit score Issue with score in adverse action notice 346.1Intake Financial Activity Credit information Credit score Issue with score in risk based pricing notice 347.1Intake Financial Activity Credit information Credit score No credit score

348.1Intake Financial Activity Credit information Credit score Problem with marketing/advertising of score

349.1Intake Financial Activity Credit information Credit score Single record shows up multiple times in report provided to employer

350.1 Intake Financial Activity Credit information Credit score Was not provided copy of report before adverse action taken 351.1Intake Financial Activity Credit information Credit/identity monitoring Account terms and changes 352.1Intake Financial Activity Credit information Credit/identity monitoring Billing dispute 353.1Intake Financial Activity Credit information Credit/identity monitoring Closing/cancelling account 354.1Intake Financial Activity Credit information Credit/identity monitoring Insurance 355.1Intake Financial Activity Credit information Credit/identity monitoring Market advertising

356.1Intake Financial Activity Credit information Creditor/collector/bank issue related to info or
scores Did not fix incorrect information supplied to CRA after consumer disputed accuracy

357.1Intake Financial Activity Credit information Creditor/collector/bank issue related to info or
scores Problem with adverse action notice

358.1 Intake Financial Activity Credit information Creditor/collector/bank issue related to info or
scores Problem with risk-based pricing notice

359.1 Intake Financial Activity Credit information Creditor/collector/bank issue related to info or
scores Reported incorrect information to CRAPage 9 of 18 360.1Intake Financial Activity Credit information Inability to repay Deficiency 361.1Intake Financial Activity Credit information Inability to repay Identity theft 362.1Intake Financial Activity Credit information Inability to repay Security freeze issue

363.1 Intake Financial Activity Credit information Insurance Did not fix incorrect information supplied to CRA after consumer disputed accuracy

364.1Intake Financial Activity Credit information Insurance Insurance company did not provide risk-based pricing notice or defective notice 365.1Intake Financial Activity Credit information Insurance Prescreened insurance offer 366.1Intake Financial Activity Credit information Insurance Reported incorrect information to CRA 367.1Intake Financial Activity Credit Products Auto/vehicle loan 368.1Intake Financial Activity Credit Products Auto/vehicle title loan 369.1Intake Financial Activity Credit Products Credit card Advertising/marketing 370.1Intake Financial Activity Credit Products Credit card Application processing delay 371.1Intake Financial Activity Credit Products Credit card APR or interest rate 372.1Intake Financial Activity Credit Products Credit card Arbitration 373.1Intake Financial Activity Credit Products Credit card Balance transfer 374.1Intake Financial Activity Credit Products Credit card Balance transfer fee 375.1Intake Financial Activity Credit Products Credit card Bankruptcy 376.1Intake Financial Activity Credit Products Credit card Billing disputes 377.1Intake Financial Activity Credit Products Credit card Billing statement 378.1Intake Financial Activity Credit Products Credit card Cash advance 379.1Intake Financial Activity Credit Products Credit card Cash advance fee 380.1Intake Financial Activity Credit Products Credit card Closing/cancelling account 381.1Intake Financial Activity Credit Products Credit card Collection practices 382.1Intake Financial Activity Credit Products Credit card Credit card payment/debt protection 383.1Intake Financial Activity Credit Products Credit card Credit determination 384.1Intake Financial Activity Credit Products Credit card Credit line increase/decrease 385.1Intake Financial Activity Credit Products Credit card Credit reporting 386.1Intake Financial Activity Credit Products Credit card Customer service/customer relations 387.1Intake Financial Activity Credit Products Credit card Delinquent account 388.1Intake Financial Activity Credit Products Credit card Forbearance/workout plans 389.1Intake Financial Activity Credit Products Credit card Identity theft/fraud/embezzlement 390.1Intake Financial Activity Credit Products Credit card Late fees 391.1Intake Financial Activity Credit Products Credit card Other fee 392.1Intake Financial Activity Credit Products Credit card Overlimit fee 393.1Intake Financial Activity Credit Products Credit card Payoff process 394.1Intake Financial Activity Credit Products Credit card Privacy 395.1Intake Financial Activity Credit Products Payday loan 396.1Intake Financial Activity Credit Products Tax refund anticipation loan or product 397.1Intake Financial Activity Credit Products and Consumer Loans Auto Title Loan

398.1 Intake Financial Activity Credit Products and Consumer Loans Non-vehicle installment loan (appliance, boat, etc.) 399.1Intake Financial Activity Credit Products and Consumer Loans Pawn Loan 400.1Intake Financial Activity Credit Products and Consumer Loans Personal (Unsecured) Installment Loan 401.1Intake Financial Activity Credit Products and Consumer Loans Tax Refund Loan or Product 402.1Intake Financial Activity Credit Products and Consumer Loans Vehicle installment loan 403.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Abusive communication or tactics Threaten legal action

404.1 Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Debt has been repaid or collector is seeking the wrong amount 405.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Disclosure of debt to others 406.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Failure to disclose information 407.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys False or misleading representations

408.1 Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Improper communications, esp. 3d party Frequent calls, failure to honor "do not contact" request, called outside 8a-9p Contact with service member commanding officerPage 10 of 18 409.1 Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Reported false or disputed information to a credit reporting company 410.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Trying to collect from wrong consumer 411.1Intake Financial Activity Debt collections Financial institutions/agencies/attorneys Unfair practices 412.1Intake Financial Activity Debt collections Name of collector

413.1Intake Financial Activity Debt collections Telephone contact Company address provided for bill payment or dispute 414.1Intake Financial Activity Debt collections Telephone contact Current creditor Case/file/reference number 415.1Intake Financial Activity Debt collections Telephone contact Current creditor Social security number 416.1Intake Financial Activity Debt collections Telephone contact Date and time of call

417.1 Intake Financial Activity Debt collections Telephone contact Dollar amount/balance attempted to be collected 418.1Intake Financial Activity Debt collections Telephone contact Original creditor (if known) 419.1Intake Financial Activity Debt collections Telephone contact Outbound or inbound call 420.1Intake Financial Activity Debt collections Telephone contact Phone number that company called from 421.1Intake Financial Activity Debt collections Telephone contact Written correspondence after call 422.1Intake Financial Activity Debt collections Telephone contact Written correspondence before call 423.1Intake Financial Activity Debt collections Written correspondence Case/file/reference number 424.1Intake Financial Activity Debt collections Written correspondence Company name

425.1Intake Financial Activity Debt collections Written correspondence Dollar amount of debt/balance attempted to be collected 426.1Intake Financial Activity Debt collections Written correspondence Payment address 427.1Intake Financial Activity Debt collections Written correspondence Phone number 428.1Intake Financial Activity Debt collections Written correspondence Social security number

429.1 Intake Financial Activity Debt relief Credit counseling agency, debt settlement or restructuring company Disclosure

430.1 Intake Financial Activity Debt relief Credit counseling agency, debt settlement or restructuring company Fees

431.1Intake Financial Activity Debt relief Credit counseling agency, debt settlement or restructuring company Servicing/contact with company

432.1Intake Financial Activity Debt relief Credit counseling agency, debt settlement or restructuring company Settlement

433.1 Intake Financial Activity Debt relief Credit counseling agency, debt settlement or restructuring company Solicitation by company

434.1 Intake Financial Activity Debt relief Sent payment but never heard back from company 435.1Intake Financial Activity Deposit products Certificate of Deposit (CD) 436.1Intake Financial Activity Deposit products Checking accounts 437.1Intake Financial Activity Deposit products Deposit insurance 438.1Intake Financial Activity Deposit products Money market account 439.1Intake Financial Activity Deposit products Other 440.1Intake Financial Activity Deposit products Savings accounts

441.1Intake Financial Activity Discrimination Basis of alleged discrimination and related description Age

442.1 Intake Financial Activity Discrimination Basis of alleged discrimination and related description Exercise of rights under Consumer Credit Protection Act

443.1 Intake Financial Activity Discrimination Basis of alleged discrimination and related description Marital Status

444.1 Intake Financial Activity Discrimination Basis of alleged discrimination and related description National origin

445.1Intake Financial Activity Discrimination Basis of alleged discrimination and related description Race or Color

446.1Intake Financial Activity Discrimination Basis of alleged discrimination and related description Receipt of Public Assistance

447.1 Intake Financial Activity Discrimination Basis of alleged discrimination and related description Religion

448.1 Intake Financial Activity Discrimination Basis of alleged discrimination and related description SexPage 11 of 18 449.1 Intake Financial Activity Discrimination Consumer belief that issue involves discrimination 450.1Intake Financial Activity Feedback 451.1Intake Financial Activity Financial advisory service Credit counseling 452.1Intake Financial Activity Financial advisory service Debt management/settlement 453.1Intake Financial Activity Financial advisory service Financial planner 454.1Intake Financial Activity Financial advisory service Investment advice 455.1Intake Financial Activity Financial advisory service Other 456.1Intake Financial Activity Fraud or Security Incident 457.1Intake Financial Activity Identity Theft 458.1Intake Financial Activity Inquiry Question or comment 459.1Intake Financial Activity Interstate Land Sales FD Act Other (specify) 460.1Intake Financial Activity Interstate Land Sales FD Act Settlement service 461.1Intake Financial Activity Interstate Land Sales FD Act Subdivision/Condo development 462.1Intake Financial Activity Methods of Payment ACH transfer 463.1Intake Financial Activity Methods of Payment ATM/Debit card 464.1Intake Financial Activity Methods of Payment Check cashing 465.1Intake Financial Activity Methods of Payment Checks 466.1Intake Financial Activity Methods of Payment Currency exchange 467.1Intake Financial Activity Methods of Payment Gift card 468.1Intake Financial Activity Methods of Payment Money order 469.1Intake Financial Activity Methods of Payment Money transmission or remittance 470.1Intake Financial Activity Methods of Payment Other 471.1Intake Financial Activity Methods of Payment Prepaid card/stored value card

472.1 Intake Financial Activity Money services, in general Account relationship with provider/seller/authorized agent 473.1Intake Financial Activity Money services, in general Advertising or marketing 474.1Intake Financial Activity Money services, in general Amount received 475.1Intake Financial Activity Money services, in general Cancellation procedures 476.1Intake Financial Activity Money services, in general Channel used to send funds In person 477.1Intake Financial Activity Money services, in general Channel used to send funds Kiosk 478.1Intake Financial Activity Money services, in general Channel used to send funds Mobile phone application 479.1Intake Financial Activity Money services, in general Channel used to send funds Online 480.1Intake Financial Activity Money services, in general Channel used to send funds Other 481.1Intake Financial Activity Money services, in general Channel used to send funds Telephone 482.1Intake Financial Activity Money services, in general Channel used to send funds Text message 483.1Intake Financial Activity Money services, in general Delay in cashing

484.1 Intake Financial Activity Money services, in general Delivery error: time delivery or amount delivered 485.1Intake Financial Activity Money services, in general Error resolution procedures 486.1Intake Financial Activity Money services, in general Exchange rate 487.1Intake Financial Activity Money services, in general Fees or taxes paid 488.1Intake Financial Activity Money services, in general Fraud 489.1Intake Financial Activity Money services, in general Lost or delayed funds

490.1Intake Financial Activity Money services, in general Lost, damaged or stolen checks or money order 491.1Intake Financial Activity Money services, in general Name of Issuer Merchants Express 492.1Intake Financial Activity Money services, in general Name of Issuer MoneyGram 493.1Intake Financial Activity Money services, in general Name of Issuer US Postal Service 494.1Intake Financial Activity Money services, in general Name of Issuer Western Union 495.1Intake Financial Activity Money services, in general Other 496.1Intake Financial Activity Money services, in general Overpayment or unauthorized transaction 497.1Intake Financial Activity Money services, in general Payment device used ATM/Debit card 498.1Intake Financial Activity Money services, in general Payment device used Bank/CU account 499.1Intake Financial Activity Money services, in general Payment device used Cash 500.1Intake Financial Activity Money services, in general Payment device used Credit card 501.1Intake Financial Activity Money services, in general Payment device used OtherPage 12 of 18 502.1 Intake Financial Activity Money services, in general Prior complaint filing with money service provider Date of complaint

503.1 Intake Financial Activity Money services, in general Prior complaint filing with money service provider Reference number 504.1Intake Financial Activity Money services, in general Promised date of transaction/availability 505.1Intake Financial Activity Money services, in general Provider/seller/authorized agent address 506.1Intake Financial Activity Money services, in general Provider/seller/authorized agent location Online access 507.1Intake Financial Activity Money services, in general Provider/seller/authorized agent location Pickup/Receive location 508.1Intake Financial Activity Money services, in general Provider/seller/authorized agent location Storefront 509.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Bank 510.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Broker-dealer 511.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Credit union 512.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Money transmitter 513.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Other 514.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Retailer 515.1Intake Financial Activity Money services, in general Provider/seller/authorized agent name Thrift 516.1Intake Financial Activity Money services, in general Transaction amount 517.1Intake Financial Activity Money services, in general Transaction date Time for Foreign currency transaction

518.1Intake Financial Activity Money services, in general Transfer identification/transaction number/money order number/traveler check serial number 519.1Intake Financial Activity Money services, in general Type of institution Bank or credit union

520.1 Intake Financial Activity Money services, in general Type of institution Broker-dealer or other investment company

521.1 Intake Financial Activity Money services, in general Type of institution Retailer, check-casher, other storefront or online company 522.1Intake Financial Activity Money services, in general Type of product Check cashing 523.1Intake Financial Activity Money services, in general Type of product Domestic money transfer or bill pay 524.1Intake Financial Activity Money services, in general Type of product Foreign exchange 525.1Intake Financial Activity Money services, in general Type of product International money transfer and bill pay 526.1Intake Financial Activity Money services, in general Type of product Money orders 527.1Intake Financial Activity Money services, in general Type of product Travelers checks

528.1Intake Financial Activity Money services, in general Type of service By or cash a check, money order, traveler's check or similar payment instrument 529.1Intake Financial Activity Money services, in general Type of service Exchange currency

530.1 Intake Financial Activity Money services, in general Type of service Receive a money transfer from someone in US

531.1 Intake Financial Activity Money services, in general Type of service Receive money transfer from someone in another country

532.1Intake Financial Activity Money services, in general Type of service Transfer money to someone or pay a bill in the US

533.1Intake Financial Activity Money services, in general Type of service Transfer money to someone or pay bill in another country 534.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Applying for the loan Application 535.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Applying for the loan Mortgage broker 536.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Applying for the loan Originator 537.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Making payments Escrow accounts 538.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Making payments Loan servicing 539.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Making payments Payments 540.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Problems when you are unable to pay Collection 541.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Problems when you are unable to pay Foreclosure 542.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Problems when you are unable to pay Loan modification 543.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Receiving a credit offer Credit decision 544.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Receiving a credit offer Underwriting 545.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Signing the agreement Costs 546.1Intake Financial Activity Mortgage Conventional adjustable mortgage (ARM) Signing the agreement Settlement process 547.1Intake Financial Activity Mortgage Conventional fixed mortgage Applying for the loan Application 548.1Intake Financial Activity Mortgage Conventional fixed mortgage Applying for the loan Mortgage brokerPage 13 of 18 549.1Intake Financial Activity Mortgage Conventional fixed mortgage Applying for the loan Originator 550.1Intake Financial Activity Mortgage Conventional fixed mortgage Making payments Escrow accounts 551.1Intake Financial Activity Mortgage Conventional fixed mortgage Making payments Loan servicing 552.1Intake Financial Activity Mortgage Conventional fixed mortgage Making payments Payments 553.1Intake Financial Activity Mortgage Conventional fixed mortgage Problems when you are unable to pay Collection 554.1Intake Financial Activity Mortgage Conventional fixed mortgage Problems when you are unable to pay Foreclosure 555.1Intake Financial Activity Mortgage Conventional fixed mortgage Problems when you are unable to pay Loan modification 556.1Intake Financial Activity Mortgage Conventional fixed mortgage Receiving a credit offer Credit decision 557.1Intake Financial Activity Mortgage Conventional fixed mortgage Receiving a credit offer Underwriting 558.1Intake Financial Activity Mortgage Conventional fixed mortgage Signing the agreement Costs 559.1Intake Financial Activity Mortgage Conventional fixed mortgage Signing the agreement Settlement process 560.1Intake Financial Activity Mortgage FHA mortgage Applying for the loan Application 561.1Intake Financial Activity Mortgage FHA mortgage Applying for the loan Mortgage broker 562.1Intake Financial Activity Mortgage FHA mortgage Applying for the loan Originator 563.1Intake Financial Activity Mortgage FHA mortgage Making payments Escrow accounts 564.1Intake Financial Activity Mortgage FHA mortgage Making payments Loan servicing 565.1Intake Financial Activity Mortgage FHA mortgage Making payments Payments 566.1Intake Financial Activity Mortgage FHA mortgage Problems when you are unable to pay Collection 567.1Intake Financial Activity Mortgage FHA mortgage Problems when you are unable to pay Foreclosure 568.1Intake Financial Activity Mortgage FHA mortgage Problems when you are unable to pay Loan modification 569.1Intake Financial Activity Mortgage FHA mortgage Receiving a credit offer Credit decision 570.1Intake Financial Activity Mortgage FHA mortgage Receiving a credit offer Underwriting 571.1Intake Financial Activity Mortgage FHA mortgage Signing the agreement Costs 572.1Intake Financial Activity Mortgage FHA mortgage Signing the agreement Settlement process 573.1Intake Financial Activity Mortgage Home equity loan/line of credit Applying for the loan Application 574.1Intake Financial Activity Mortgage Home equity loan/line of credit Applying for the loan Mortgage broker 575.1Intake Financial Activity Mortgage Home equity loan/line of credit Applying for the loan Originator 576.1Intake Financial Activity Mortgage Home equity loan/line of credit Making payments Escrow accounts 577.1Intake Financial Activity Mortgage Home equity loan/line of credit Making payments Loan servicing 578.1Intake Financial Activity Mortgage Home equity loan/line of credit Making payments Payments 579.1Intake Financial Activity Mortgage Home equity loan/line of credit Problems when you are unable to pay Collection 580.1Intake Financial Activity Mortgage Home equity loan/line of credit Problems when you are unable to pay Foreclosure 581.1Intake Financial Activity Mortgage Home equity loan/line of credit Problems when you are unable to pay Loan modification 582.1Intake Financial Activity Mortgage Home equity loan/line of credit Receiving a credit offer Credit decision 583.1Intake Financial Activity Mortgage Home equity loan/line of credit Receiving a credit offer Underwriting 584.1Intake Financial Activity Mortgage Home equity loan/line of credit Signing the agreement Costs 585.1Intake Financial Activity Mortgage Home equity loan/line of credit Signing the agreement Settlement process 586.1Intake Financial Activity Mortgage Other mortgage/refinance/second Applying for the loan Application 587.1Intake Financial Activity Mortgage Other mortgage/refinance/second Applying for the loan Mortgage broker 588.1Intake Financial Activity Mortgage Other mortgage/refinance/second Applying for the loan Originator 589.1Intake Financial Activity Mortgage Other mortgage/refinance/second Making payments Escrow accounts 590.1Intake Financial Activity Mortgage Other mortgage/refinance/second Making payments Loan servicing 591.1Intake Financial Activity Mortgage Other mortgage/refinance/second Making payments Payments 592.1Intake Financial Activity Mortgage Other mortgage/refinance/second Problems when you are unable to pay Collection 593.1Intake Financial Activity Mortgage Other mortgage/refinance/second Problems when you are unable to pay Foreclosure 594.1Intake Financial Activity Mortgage Other mortgage/refinance/second Problems when you are unable to pay Loan modification 595.1Intake Financial Activity Mortgage Other mortgage/refinance/second Receiving a credit offer Credit decision 596.1Intake Financial Activity Mortgage Other mortgage/refinance/second Receiving a credit offer Underwriting 597.1Intake Financial Activity Mortgage Other mortgage/refinance/second Signing the agreement Costs 598.1Intake Financial Activity Mortgage Other mortgage/refinance/second Signing the agreement Settlement process 599.1Intake Financial Activity Mortgage Reverse mortgage Applying for the loan Application 600.1Intake Financial Activity Mortgage Reverse mortgage Applying for the loan Mortgage broker 601.1Intake Financial Activity Mortgage Reverse mortgage Applying for the loan Originator 602.1Intake Financial Activity Mortgage Reverse mortgage Making payments Escrow accounts 603.1Intake Financial Activity Mortgage Reverse mortgage Making payments Loan servicing 604.1Intake Financial Activity Mortgage Reverse mortgage Making payments Payments 605.1Intake Financial Activity Mortgage Reverse mortgage Problems when you are unable to pay CollectionPage 14 of 18 606.1Intake Financial Activity Mortgage Reverse mortgage Problems when you are unable to pay Foreclosure 607.1Intake Financial Activity Mortgage Reverse mortgage Problems when you are unable to pay Loan modification 608.1Intake Financial Activity Mortgage Reverse mortgage Receiving a credit offer Credit decision 609.1Intake Financial Activity Mortgage Reverse mortgage Receiving a credit offer Underwriting 610.1Intake Financial Activity Mortgage Reverse mortgage Signing the agreement Costs 611.1Intake Financial Activity Mortgage Reverse mortgage Signing the agreement Settlement process 612.1Intake Financial Activity Mortgage VA mortgage Applying for the loan Application 613.1Intake Financial Activity Mortgage VA mortgage Applying for the loan Mortgage broker 614.1Intake Financial Activity Mortgage VA mortgage Applying for the loan Originator 615.1Intake Financial Activity Mortgage VA mortgage Making payments Escrow accounts 616.1Intake Financial Activity Mortgage VA mortgage Making payments Loan servicing 617.1Intake Financial Activity Mortgage VA mortgage Making payments Payments 618.1Intake Financial Activity Mortgage VA mortgage Problems when you are unable to pay Collection 619.1Intake Financial Activity Mortgage VA mortgage Problems when you are unable to pay Foreclosure 620.1Intake Financial Activity Mortgage VA mortgage Problems when you are unable to pay Loan modification 621.1Intake Financial Activity Mortgage VA mortgage Receiving a credit offer Credit decision 622.1Intake Financial Activity Mortgage VA mortgage Receiving a credit offer Underwriting 623.1Intake Financial Activity Mortgage VA mortgage Signing the agreement Costs 624.1Intake Financial Activity Mortgage VA mortgage Signing the agreement Settlement process 625.1Intake Financial Activity Mortgage and related information Condominium or HOA Fees 626.1Intake Financial Activity Mortgage and related information Homeowner's Insurance 627.1Intake Financial Activity Mortgage and related information Property Taxes

628.1Intake Financial Activity Non-bank money services Check cashing and related services Check cashing, cashing of traveler's checks, money order, other

629.1 Intake Financial Activity Non-bank money services Direct deposit products Prepaid cards, direct deposit accounts, other 630.1Intake Financial Activity Non-bank money services Money transfers or bill payments Domestic money transfers or bill payments

631.1 Intake Financial Activity Non-bank money services Money transfers or bill payments International money transfers or bill payments 632.1Intake Financial Activity Non-bank money services Purchase and use of payment instruments Currency, drafts, other

633.1Intake Financial Activity Non-bank money services Purchase and use of payment instruments Money orders, prepaid cards, traveler's checks 634.1Intake Financial Activity Other consumer loans Personal line of credit Shopping for a credit line Credit denial

635.1Intake Financial Activity Other consumer loans Personal line of credit Shopping for a credit line Misleading marketing and sales tactics 636.1Intake Financial Activity Other property identifiers Account contact information 637.1Intake Financial Activity Other property identifiers Account number 638.1Intake Financial Activity Other property identifiers Credit card number 639.1Intake Financial Activity Other property identifiers Customer or client number 640.1Intake Financial Activity Other property identifiers Image of certificate of interest 641.1Intake Financial Activity Other property identifiers Image of prepaid card or other instrument 642.1Intake Financial Activity Other property identifiers Individual taxpayer id number 643.1Intake Financial Activity Other property identifiers Loan number 644.1Intake Financial Activity Other property identifiers Mortgage loan number 645.1Intake Financial Activity Other property identifiers Policy number 646.1Intake Financial Activity Other property identifiers Social security number 647.1Intake Financial Activity Payday lending Deposit advance or payday lending 648.1Intake Financial Activity Payday lending Fraudulent transaction/not owed 649.1Intake Financial Activity Payday lending Improper debt collection 650.1Intake Financial Activity Payday lending Improper disclosures 651.1Intake Financial Activity Payday lending Improper withdrawal from bank account 652.1Intake Financial Activity Payday lending Loan or service 653.1Intake Financial Activity Payday lending Not able to repay 654.1Intake Financial Activity Payday lending Online or internet loan Employee/Agent contact 655.1Intake Financial Activity Payday lending Overpayment 656.1Intake Financial Activity Payday lending Paid too much in feesPage 15 of 18 657.1 Intake Financial Activity Payday lending Payment improperly allocated between principal and interest 658.1Intake Financial Activity Payday lending State of residence 659.1Intake Financial Activity Payday lending State where transaction executed 660.1Intake Financial Activity Payday lending Storefront lender Address 661.1Intake Financial Activity Payday lending Unlicensed lender 662.1Intake Financial Activity Payday lending Violation of state law 663.1Intake Financial Activity Prepaid Cards Access to account balance and information 664.1Intake Financial Activity Prepaid Cards Access to funds 665.1Intake Financial Activity Prepaid Cards Adding money (or reloading) 666.1Intake Financial Activity Prepaid Cards ATM withdrawal 667.1Intake Financial Activity Prepaid Cards Bill payment 668.1Intake Financial Activity Prepaid Cards Card name 669.1Intake Financial Activity Prepaid Cards Card number 670.1Intake Financial Activity Prepaid Cards Customer service phone number Back of card reference 671.1Intake Financial Activity Prepaid Cards Employer's name Payroll card 672.1Intake Financial Activity Prepaid Cards Enrollment/purchase fees 673.1Intake Financial Activity Prepaid Cards Fee disclosure 674.1Intake Financial Activity Prepaid Cards Issuing bank's name Back of card reference 675.1Intake Financial Activity Prepaid Cards Linkage to payday loan

676.1Intake Financial Activity Prepaid Cards Logo Payment network, American Express, Discover, MasterCard or Visa 677.1Intake Financial Activity Prepaid Cards Lost or stolen card 678.1Intake Financial Activity Prepaid Cards Monthly maintenance fees

679.1 Intake Financial Activity Prepaid Cards Other fees Paper statements, declined transactions, inactivity, account closing, and replacement card 680.1Intake Financial Activity Prepaid Cards Overdraft fees 681.1Intake Financial Activity Prepaid Cards Reloadable (Open Loop) 682.1Intake Financial Activity Prepaid Cards Swipe fee 683.1Intake Financial Activity Prepaid Cards Type of card Campus 684.1Intake Financial Activity Prepaid Cards Type of card General purpose 685.1Intake Financial Activity Prepaid Cards Type of card Gift 686.1Intake Financial Activity Prepaid Cards Type of card Government benefits 687.1Intake Financial Activity Prepaid Cards Type of card Payroll 688.1Intake Financial Activity Prepaid Cards Type of card Transit 689.1Intake Financial Activity Prepaid Cards Unauthorized transactions or transfers 690.1Intake Financial Activity Prepaid Cards Website Back of card reference 691.1Intake Financial Activity Prepaid Cards When and where card obtained 692.1Intake Financial Activity Related Consumer Action Contacted another government agency 693.1Intake Financial Activity Related Consumer Action Contacted CFPB 694.1Intake Financial Activity Related Consumer Action Contacted company 695.1Intake Financial Activity Related Consumer Action Description of prior attempt at resolution 696.1Intake Financial Activity Related Consumer Action Filed a legal action 697.1Intake Financial Activity Related Consumer Action Hired an attorney 698.1Intake Financial Activity Report of Loss Estimate of dollar value of loss 699.1Intake Financial Activity Resolution Desired resolution description

700.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan Confusing terms

701.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan Credit denial

702.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan Disbursement problems

703.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan For profit college

704.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan Misleading marketing and sales tacticsPage 16 of 18 705.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Getting a loan Rates and fees

706.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Bankruptcy

707.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Collection

708.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Default

709.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay For profit college

710.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Income based repayment

711.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Interest rate reduction

712.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Loan forgiveness

713.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Rehabilitation/workout

714.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Inability to repay Repayment term extension

715.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Billing

716.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Collections from co-signer

717.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Credit reporting

718.1Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Deferment/forbearance

719.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan For profit college

720.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Fraud

721.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Income based repayment 722.1Intake Financial Activity Student Loans ( g , , , , Consolidated, PLUS) Paying a loan Loan amount increase 723.1Intake Financial Activity Student Loans ( g , , , , Consolidated, PLUS) Paying a loan Repayment fees

724.1 Intake Financial Activity Student Loans Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) Paying a loan Servicer problems

725.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Confusing terms

726.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Co-signer issue

727.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Credit denial

728.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Disbursement problems

729.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan For profit college

730.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Institutional Loan

731.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Misleading marketing and sales tactics

732.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Getting a loan Rates and fees

733.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Bankruptcy

734.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay CollectionPage 17 of 18 735.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Default

736.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay For profit college

737.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Income based repayment

738.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Interest rate reduction

739.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Loan forgiveness

740.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Rehabilitation/workout

741.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Inability to repay Repayment term extension

742.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Billing

743.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Collections from co-signer

744.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Co-signer issue

745.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Credit reporting

746.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Deferment/forbearance

747.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan For profit college

748.1Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Fraud

749.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Income based repayment

750.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Loan amount increase

751.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Repayment fees

752.1 Intake Financial Activity Student Loans Non-federal (e.g., private, alternative, other student loan) Paying a loan Servicer problems 753.1Intake Financial Activity Supportive documents (upload) Bank or other account Statements 754.1Intake Financial Activity Supportive documents (upload) Contract, agreement, or application 755.1Intake Financial Activity Supportive documents (upload) Correspondence 756.1Intake Financial Activity Supportive documents (upload) Other 757.1Intake Financial Activity Supportive documents (upload) Proof of mailing or delivery 758.1Intake Financial Activity Tangible property Description Residential 1 to 4 Family 759.1Intake Financial Activity Tangible property Images 760.1Intake Financial Activity Tangible property Physical location 761.1Intake Financial Activity Time of event Date 762.1Intake Financial Activity Use of Consumer Financial Services Consumer leasing 763.1Intake Financial Activity Use of Consumer Financial Services Individual retirement account (IRA) 764.1Intake Financial Activity Use of Consumer Financial Services Pawned an item 765.1Intake Financial Activity Use of Consumer Financial Services Safe deposit box 766.1Intake Financial Activity Use of Consumer Financial Services Used prepaid debit card 767.1Intake Financial Activity Other property identifiers Image of contract 768.1Intake Other Identity Theft 769.1Intake Other Individual Retirement Account (IRA) 770.1Intake Other Pawn Broker 771.1Intake Other Safe Deposit Box

772.1 Intake Other Emerging Financial Activity in Consumer MarketPage 18 of 18 773.1 Intake Preferences Access to confidential financial information Authorization or Agreement 774.1Intake Preferences Consumer Communication Email 775.1Intake Preferences Consumer Communication Mail 776.1Intake Preferences Consumer Communication Phone 777.1Intake Preferences Consumer Communication SMS

778.1Intake Preferences Emergency Alert or Notification (e.g., identity theft) Email

779.1Intake Preferences Emergency Alert or Notification (e.g., identity theft) Mail

780.1 Intake Preferences Emergency Alert or Notification (e.g., identity theft) Phone

781.1 Intake Preferences Emergency Alert or Notification (e.g., identity theft) SMS 782.1Intake Preferences Interview Release Authorization or Agreement 783.1Intake Preferences Public Database Opt out or Opt in 784.1Intake Preferences Third Party or Media Publication Release Authorization or Agreement 785.1Intake Preferences Time to Contact Morning, Early Afternoon, Late Afternoon 786.1Intake Property Development Settlement Service 787.1Intake Property Development Subdivision and Condo Development 788.1Intake Subject Profile Business Mailing Address 789.1Intake Subject Profile City or County 790.1Intake Subject Profile City/state of school 791.1Intake Subject Profile Company Name 792.1Intake Subject Profile Contact Email 793.1Intake Subject Profile Public Response to Public Database Entry Opt out or Opt in 794.1Intake Subject Profile Doing business as name or fictitious name 795.1Intake Subject Profile Employee/Agent Information Employee Email 796.1Intake Subject Profile Employee/Agent Information Employee ID 797.1Intake Subject Profile Employee/Agent Information Employee Name (First, Last, MI) 798.1Intake Subject Profile Employee/Agent Information Employee Phone Number 799.1Intake Subject Profile Employee/Agent Information Physical location 800.1Intake Subject Profile Fax 801.1Intake Subject Profile Images of financial product 802.1Intake Subject Profile Merchant Name 803.1Intake Subject Profile Mortgage Servicer 804.1Intake Subject Profile Name of school 805.1Intake Subject Profile Organizational Biography 806.1Intake Subject Profile Organizational Website URL 807.1Intake Subject Profile Phone Number 808.1Intake Subject Profile Physical Office Address Non-US office address 809.1Intake Subject Profile Registration 810.1Intake Subject Profile State 811.1Intake Subject Profile Type of Service Provider 812.1Intake Subject Profile Username 813.1Intake Subject Profile Vendor/Service Provider Name 814.1Intake Subject Profile Zip Code 815.1Intake Third Party Status Receipt of Payment - Fee for Service

816.1 Intake Third Party Status Proof of Authorization to Represent Consumer 817.1Intake Third Party Status Type of Agent for the Consumer