ZUCKERT SCOUTT &-RASENBERGER, LLP 

ATTORNEYS AT LAW 

888 Seventeenth Street, NVY Washington, DC 20006-3309 

Telephone [202] 298-8660 Fax 1202] 342-0683 

wwwzsrlawcom 

DAVID M. ENDERSBEE 

April 22, 2010 

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DIRECT DIAL (202) 973-7935 

dmendersbee@,zsrlaw,com 

BY HAND 

Ms. Renee V. Wright 

Program Manager, Docket Operations 

Department of Transportation 

Room Wl2-140 

1200 New Jersey Ave., SE 

Washington, DC 20590 

BY HAND 

Mr. Erik Grosof 

Office of Family Affairs 

National Transportation Safety Board 

490 L'Enfant Plaza East, S.W. 

Washington, D.C. 20594 

Re: IBEX Airlines Co.. Ltd.. Docket OST-1998-3304. Family Assistance Plan 

Dear Ms. Wright and Mr. Grosof: 

Enclosed for filing please find the Family Assistance Plan of IBEX Airlines Co., Ltd. 

Please do not hesitate to contact me if you have any questions. 

Sincerely, 

David M. Endersbee 

Counsel for IBEX Airlines Co., Ltd. 

Enclosure 
IBEX Airlines CO., LTD. 

Aviation Disaster 

Family Assistance Plan 

February 1,2010 (Revised) 
IBEX Airlines Co., LTD. 

Aviation Disaster Family Assistance Plan 

Purpose 

IBEX Airlines Co.,Ltd,("Carrier") herby adopts this Aviation Disaster Family 

Assistance Plan in order to: 

1. act in the best interests of the families of passengers involved in any aircraft accident 

that occurs in the United States involving Carrier's aircraft and resulting in a major loss 

of life; 

2. treat the members of such families with dignity and respect and to assist them in the 

manner outlined below; 

3. coordinate the assistance^ which Carrier provides to families of passengers with the 

efforts of the National Transportation Safety Board ("NTSB"') and other governmental 

agencies in the event of an aviation disaster; and 

4. fulfill Carrier's responsibilities under the Foreign Carrier Family Support Act of 1997,as 

amended by the Wendell H. Ford Aviation Investment and Reform Act for the 2P' 

Century and the Vision 100-Century of Aviation Reauthorization Act. 

II. Response Planning 

Carrier will immediately undertake the following measures to enhance its response to an 

aviation disaster: 

1. Carrier will adopt a plan for publicizing a reliable, toll free telephone number, and will 

identify personnel, to handle calls from families of passengers. 

2. Carrier will develop a plan for providing notification to families of the names of 

passengers using the services of an independent disaster relief organization designated by 

the NTSB (the Red Cross) or other suitably trained personnel. 

3. Carrier will prepare and maintain current a list of personnel with family assistance 

responsibilities. 

4. Carrier will provide personnel with training sufficient to meet the needs of survivors and 
other family members. 

5. Carrier will identify and commit sufficient resources to carry out this plan. 

6. Carrier's treatment of the families of non-revenue passengers will be the same as the 

treatment of families of revenue passengers. 

III. Passenger Identification and Notification 

A. Passenger Identification 

1. Immediately following an accident, Carrier will compile a list of the passengers on 

board the flight. 

2. Carrier will rely on the duly authorized medical examiner or coroner for positive 

identification of fatalities. 

3. Carrier will update the list of passengers periodically based on new information. 

4. Carrier will emphasize to its personnel the confidential and sensitive nature of the 

passenger manifest information. 

B. Notification Procedures 

1. Immediately upon request, Carrier will provide to the NTSB family support services 

director a passenger list that reflects the best available information at the time of the 

request. The list will be marked, if appropriate, "preliminary and unconfirmed". 

2. Before public release of the passenger list. Carrier will notify families as soon as it has 

verified an individual's status as a passenger on the affected flight without waiting for 

all the names of passengers to be verified. If at all practicable, notification of families 

will be made in person by Carrier or by the independent disaster relief organization 

designated by the NTSB (the Red Cross) to coordinate emotional care and support for 

families of passengers. 

3. Carrier will adopt an internal airline policy prohibiting the unauthorized release of 

passenger manifest information. 

4. If a passenger has died, the medical examiner or coroner will coordinate with the 

disaster mortuary team commander to provide official notification of death to family 

members. 

5. For injured passengers, the hospital is responsible for status updates and either the 

hospital or the Carrier will advise the families. 
IV. Family Access To The Accident Site 

1. Within limitations established by the NTSB and other federal, state and local authorities. 

Carrier will respond to family requests for access to the accident site. 

2. Carrier will assist the family of a passenger in traveling to the location of the accident 

and will provide for the physical care of the family while the family is staying at such 

location. 

V. Human Remains And Personal Effects 

1. The medical examiner and coroner is responsible for the disposition of identifiable and 

unidentifiable human remains. 

2. NTSB and other federal, state and local authorities should return identifiable personal 

effects to passenger's family and not to the Carrier. The same authorities should 

determine the disposition of any unidentifiable personal effects. 

3. If human remains or personal effects come into the Carrier's control, the Carrier will: 

(i) consult with each family about the disposition of any remains or personal effects 

in the Carrier's control, 

(ii) if requested, return to the family any personal effects (regardless of condition) 

within the control of the Carrier unless that personal effect is needed for an 

accident investigation or a criminal investigation, 

(iii) retain for eighteen (18) months any unclaimed personal effect of a passenger that 

is in the Carrier's control. 

VI. Designated Independent Organization 

1. Carrier will work with the NTSB-designated independent organization (the Red Cross) on 

an ongoing basis to ensure that families of passengers receive an appropriate level of 

mental health and counseling services following an accident. 

2. Carrier will provide reasonable compensation to the designated independent organization 

for any mental health and counseling or other services provided to the family of 

passengers. 
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VII. Post-Accident Assistance 

1. Carrier will consult the families of each passengers about construction by the Carrier of a 

monument to the passengers involved in an aviation disaster, including any inscription on 

the monument. 

VIII. Accident Outside the United States 

1. In the event the Carrier volunteers assistance to United States citizens within the United 

States for an aircraft accident outside the Unhed States involving a major loss of life, the 

Carrier will consult with the NTSB and the Department of State in rendering such 

assistance. 

IX. Damage to Man-made Structures on the Ground 

1. In the event of an accident that results in significant damage to a man- made structure or 

other property on the ground that is not govemment-owned, the Carrier will promptly, to 

the extent practicable, provide written notice to the ovwier of the structure or property 

advising the owner (a) to contact the insurer of the structure or property as the authoritative 

source for information about insurance coverage and compensation,(b) not to rely on 

unofficial information, if any, offered by the Carrier's representatives about compensation 

by the Carrier for accident-site property damage and (c) to obtain photographic or other 

detailed evidence of property damage as soon as possible after the accident, consistent with 

any restrictions on access to the accident site. 

X. Electronic Transmission of NTSB Hearing 

1. In the event that the National Transportation Safety Board conducts a public hearing or 

comparable proceeding regarding an accident and the hearing or comparable proceeding is 

held at a location greater than eighty (80) miles from the accident site, the Carrier will 

ensure that the hearing or proceeding is made available simultaneously by electronic means 

I* at a location open to the public at both the origin city and the destination city of the fight, if 

that city is located in the United States.