**Exhibit 31.2**

 

**Certification of the Chief Financial Officer Pursuant to Exchange ActRule 13a-14(a) or 15d-14(a) pursuant to Section 302 of the Sarbanes-OxleyAct of 2002**

 

I, Susan J. Carstensen, certify that:

 

1.               I have reviewedthis report on Form 10-K of RightNow Technologies, Inc.;

**2.**               Based on my knowledge, this report does not containany untrue statement of a material fact or omit to state a material factnecessary to make the statements made, in light of the circumstances underwhich such statements were made, not misleading with respect to the periodcovered by this report;

**3.**               Based on my knowledge, the financial statements, andother financial information included in this report, fairly present in allmaterial respects the financial condition, results of operations and cash flowsof the registrant as of, and for, the periods presented in this report;

**4.**               The registrant’s other certifying officer and I areresponsible for establishing and maintaining disclosure controls and procedures(as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrantand have:

**(a) Designed suchdisclosure controls and procedures, or caused such disclosure controls andprocedures to be designed under our supervision, to ensure that materialinformation relating to the registrant, including its consolidatedsubsidiaries, is made known to us by others within those entities, particularlyduring the period in which this report is being prepared;**

**(b) Evaluated theeffectiveness of the registrant’s disclosure controls and procedures andpresented in this report our conclusions about the effectiveness of thedisclosure controls and procedures, as of the end of the period covered by thisreport based on such evaluation; and**

(c)   Disclosed in this report anychange in the registrant’s internal control over financial reporting thatoccurred during the registrant’s most recent fiscal quarter (the registrant’sfourth fiscal quarter in the case of an annual report) that has materiallyaffected, or is reasonably likely to affect, the registrant’s internal controlover financial reporting; and

**5.**               The registrant’s other certifying officer and I havedisclosed, based on our most recent evaluation of internal control overfinancial reporting, to the registrant’s auditors and the audit committee ofthe registrant’s board of directors (or persons performing the equivalentfunctions):

**(a) All significantdeficiencies and material weaknesses in the design or operation of internalcontrol over financial reporting which are reasonably likely to adverselyaffect the registrant’s ability to record, process, summarize and reportfinancial information; and**

**(b) Any fraud,whether or not material, that involves management or other employees who have asignificant role in the registrant’s internal control over financial reporting.**

 

 

Date:                               March 28, 2005

 

 
| /s/ Susan J. Carstensen                                                      |   |
|------------------------------------------------------------------------------|--------|
| Susan J. Carstensen                                                          |
| Chief Financial Officer, Vice President,  Treasurer, and Assistant Secretary |
| (Principal Financial and Accounting  Officer)                                |

 

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