Criminal History 

User Guide 

October 2012 

Revision 2 
Nuclear Regulatory Commission Revision 2

Criminal History User Guide October, 2012

Table of Contents 

1. INTRODUCTION ............................................................................................................. 3

2. FIRST TIME USER REQUIRED ACTIONS .................................................................... 3

2.1 REQUESTING, OBTAINING AND INSTALLING YOUR DIGITAL ID CERTIFICATE ..................... 3 

2.1.1 Requesting an NRC Approval Code .................................................................... 3

2.1.2 Requesting a Digital ID Certificate....................................................................... 4

2.1.3 Installing the Digital ID Certificate........................................................................ 4

3. SUBMISSIONS ............................................................................................................... 6

3.1 ACCESS THE CRIMINAL HISTORY APPLICATION ............................................................... 6 

3.2 CONSENT TO MONITORING ............................................................................................ 7 

3.3 FIRST TIME USERS ........................................................................................................ 7 

3.3.1 Request Access to Criminal History .................................................................... 7

3.3.2 Install the Signing Active X Plug In ...................................................................... 9

3.4 WELCOME TO THE NRC CRIMINAL HISTORY................................................................. 10 

3.4.1 My Profile........................................................................................................... 10

3.4.1.1 Updating My Profile .................................................................................... 11 

3.4.1.2 Request Additional Access ......................................................................... 12 

3.4.2 New Submission ................................................................................................ 13

3.4.2.1 Submission Identification Section ............................................................... 14 

3.4.2.2 Attachments and Payment Section ............................................................ 15 

3.4.2.2.1 Attaching Files ................................................................................... 15 

3.4.2.2.2 Payment ............................................................................................. 18 

3.4.2.3 Comments Section ..................................................................................... 19 

3.4.2.4 Sign and Submit Form Section ................................................................... 19 

3.4.2.4.1 First-Time Users ................................................................................ 21 

3.4.2.5 Complete Online Pay.Gov Payment ........................................................... 22 

3.4.2.6 Email Acknowledgements .......................................................................... 24 

3.4.3 Submission History ............................................................................................ 24

3.4.3.1 Refine Submission List ............................................................................... 25 

3.4.3.2 Resubmit Submission ................................................................................. 25 

3.4.4 Retrieving Responses ....................................................................................... 27

3.4.5 Contact NRC ..................................................................................................... 30

3.4.6 Logout ............................................................................................................... 30

3.4.7 Help ................................................................................................................... 31

Troubleshooting............................................................................................. ....32 
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1. Introduction 

This document outlines step-by-step instructions for successful electronic transmittal of 

background check information (e.g., fingerprints) to the Nuclear Regulatory Commission 

(NRC), as required by 10 CFR Part 73.57, via the Electronic Information Exchange (EIE) 

process, which is available on the NRC's “Electronic Submittals” Web page 

(http://www.nrc.gov/site-help/e-submittals.html). 

2. First Time User Required Actions 

To submit background check information to the NRC, first-time users must successfully 

complete the steps described in Sections 2.1 (which include 2.1.1, 2.1.2 and 2.1.3). These 

are one-time, nonrecurring steps. 

2.1 Requesting, Obtaining and Installing Your Digital ID Certificate 

In undertaking the multi-step process of requesting, obtaining, and installing a digital 

certificate, it is important to be aware that you must pick up (and later renew) your digital ID 

certificate from the where you initially enrolled same PC for the certificate. This is a security 

precaution imposed by Versign, the digital certificate issuer. Therefore, it is important that 

you enroll for the certificate from a PC where you receive e-mail for the e-mail address that 

will be associated with your digital ID certificate. 

2.1.1 Requesting an NRC Approval Code 

Prior to starting the Digital ID enrollment process, you must have an NRC Approval Code. If 

you do not have an NRC Approval Code, Criminal History Program participants should call 

(301) 492-3531 or send an email request to the NRC’s Criminal History Program staff at: 

CrimHist.Resource@nrc.gov with the following basic information: your name, email 

address, phone number, organization, role in the organization and reason for submitting 

documents to the NRC. 

 
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2.1.2 Requesting a Digital ID Certificate 

Important: 

Once you have obtained an approval code (see Section 2.1.1), to enroll for an NRC issued 

digital ID certificate, go to the NRC’s “Electronic Submittals / NRC’s Digital ID Center” 

website 

(https://onsite.verisign.com/services/USNuclearRegulatoryCommissionADDOCIO/digitalidCenter.htm) 

Select the link and complete the form. 

2.1.3 Installing the Digital ID Certificate 

You will receive a “Your Digital ID is ready” e-mail if your digital ID certificate request is 

approved. This e-mail will contain both a VeriSign-provided Personal ID Number (PIN) and 

a link to NRC’s Digital ID Center. 

For Internet Explorer versions below 9.0, users must be aware that all

additional actions are required prior to successfully completing the 

enrollment process. For Internet Explorer users only, the security 

settings must be set to “Medium”. See Section 6 “Digital ID Certificate 

Enrollment Steps” within the NRC’s Digital ID Certificates Guide

located on the NRC’s Obtain a Digital ID Certificate Website 

(http://www.nrc.gov/site-help/e-submittals/apply-certificates.html) for 

detailed step-by-step instructions on changing the security settings and 

requesting a certificate. 

Additionally, Google Chrome, Mozilla Firefox 4.0 and 5.0 do not work 

for the Forms Viewer
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To pick up and install your digital ID certificate, open the “Your Digital ID is ready” e-mail 

message. 

Next, click on the link within the e-mail message. This will take you to the NRC Digital ID 

Center’s “PICK UP ID” web page. 

See Section 7 “Digital ID Certificate Installation Steps” within the NRC’s Digital ID 

Certificates Guide to complete the installation process. 

Copy the PIN (provided in the e-mail 

message). An easy copying method 

is to highlight the PIN then 

simultaneously press the key 

on the keyboard and the key. 
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3. Submissions 

3.1 Access the Criminal History Application 

 

Navigate to the NRC’s Website 

(www.nrc.gov). Scroll to the bottom 

of the page and select the Electronic 

Submittals link (within the “Popular 

Documents” Section). 

From the “Electronic Submittals” Web 

page, select: 

 Criminal History

 A Choose a digital certificate

dialogue box will appear. Click on

the certificate and then select the 

 button. A Signing 

data with your private exchange 

key dialogue box will appear. 

Within the blank CryptoAPI 

Private Key field, enter the 

certificate password you created 

when you imported the certificate. 

Select the button to 

proceed. 
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3.2 Consent to Monitoring 

The user must recognize that the use of a federal computer system constitutes consent to 

monitoring and is for official or authorized use only. Should monitoring reveal possible 

evidence of violation of criminal statues or Public Law, your identification may be provided to 

the appropriate law enforcement officials and subjects you to criminal prosecution, fine, 

imprisonment, or other disciplinary action. 

Note: When selecting “I do not consent to monitoring”, the only option offered is to select 

the Exit button:

Continue as follows: 

 First Time Users: See Section 3.3.1 (Request Access to Criminal History) 

 First time installing the Active X plug: See Section 3.3.2 (Install the Signing Active X 

plug in) 

 Continuous users: See Section 3.4 (Welcome to the NRC Criminal History Page). 

3.3 First Time Users 

3.3.1 Request Access to Criminal History 

First time users to Criminal History will receive the “Request Access to Criminal History” 

page. If you are not a first time user, continue with Section 3.4, “Welcome to the NRC 

Criminal History” page. 

The following options are 

provided to the user: 

 To acknowledge and proceed 

select the radio button for: 

 Select the 

button. 
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This page contains the users profile information. All required fields, annotated with an 

asterisk (*) must be populated 

The “Certificate Information” 

is pre-populated with 

information extracted from 

your Certificate. These fields 

are not editable. 

“Contact Information” and 

“Address” sections are text 

fields (with the exception of 

State, which contains a drop 

down menu to select from). 

“Facilities” section: within the 

Available box, click on (to 

highlight) the Facility access 

is desired. 

Note: To select more than 

one Facility, hold 

down the Ctrl key as 

you click on each 

Facility. 

Select the arrow (this 

will move the highlighted 

item(s) to the Selected box. 

Note: If an error was made, 

select the Facility 

within the Selected 

box, then select the 

arrow. 

After reading the information provided within the “Rules of 

Behavior” section, select the radio button for: 

(To proceed, you select must Accept.) 

Select the button.
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The requestor will receive an e-mail from CrimHist.Resource@nrc.gov acknowledging the 

request for access was received.

Within three (3) business days, the requestor will receive an email communicating access 

was granted or withheld. If granted, the user will be provided a link 

(https://eieprod.nrc.gov/CH) to proceed with the Criminal History submission process. 

3.3.2 Install the Signing Active X Plug In 

Upon initial log in users will be asked to install an Active-X plug-in that will enable the 

signing function on the submission form. If the plug in not already installed in the browser, 

the user will see the following message: 

Note: Depending on the security rights users are permitted this installation may require the 

assistance of a local System Administrator. 

After completing 

and submitting 

the form, a 

“Request for 

access received” 

page is 

displayed. 

Select the click 

here to

download link 

and follow the 

instructions in 

the Installation 

Wizard screens 

that follow. 
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3.4 Welcome to the NRC Criminal History 

Once access to a Facility has been granted and the plug in installed, upon logging into 

Criminal History and accepting consent to monitoring, the user will be presented with the 

“Home” page: 

The following options are available: 

3.4.1 My Profile 

Within the menu bar, click on to display the “Profile” page. The following 

options are available to the user: 

 Updating the user profile (see Section 3.4.1.1)

 Requesting additional access to a facility (see Section 3.4.1.2)

Note: Click on to redisplay the “Welcome to the NRC Criminal History” page 

shown above. 

 
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3.4.1.1 Updating My Profile 

To revise the State field, click on the drop-down menu, then select the appropriate State. 

After updating all necessary fields, click the button. 

A “Saved” dialogue box will 

display. 

Click the button. 

The “Certificate Information” 

section contains information 

obtained from your certificate. 

The four fields (First Name, Last 

Name, Email and Exp. Date) can 

not be edited. 

All fields within the “Contact 

Information” or “Address” 

sections (with the exception of 

State) are text fillable fields. To 

update a text fillable field, click 

within the appropriate field, 

highlight (to delete) the existing 

information, then type the revised 

information into the field. 
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3.4.1.2 Request Additional Access 

Select the arrow to move the highlighted 

item(s) to the Selected box. 

Note: If an error was made, select the Facility within the Selected box, then select the 

arrow. 

Within the “Facilities” section, click 

on the 

 button. 

The “Request Facility Access” page 

will appear. 

The fields listed within the 

“Certificate Information” section can 

not be edited. 

Within the “Facility” section, click on 

(to highlight) a Facility from the 

Available box. 

Note: To select more than one 

Facility, hold down the Ctrl

key as you click on each 

Facility. 
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3.4.2 New Submission 

 

Click the 

button. 

A “Request Submitted” dialogue 

box will appear. 

Click the button. 

Within the menu bar, click on 

 to display the 

“Criminal History Submission” page. 

Fill out all required fields (annotated 

with a red asterisk [*] ) and attached 

one more files. You must 

electronically sign the form and then 

submit to complete your submission. 

The fee to process background 

checks is $26.00 per item. 

Note: This amount is subject to 

change in 2012. 

Google Chrome, Mozilla Firefox 4.0 and 5.0 do not work with New 

Submissions. Additionally, Apple Macintosh computer (Mac) is not supported.
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3.4.2.1 Submission Identification Section 

Within the “Submission Identification” section of the form, the Submitter name, Email 

Address and Certificate Expiration Date fields are auto-populated with information 

retrieved from your Certificate. These fields can not be edited. 

Docket field (required) – Select the facility for which you wish to make your submission from 

the drop down menu. 
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The Submission Title is included on the response form; therefore, the user should enter 

within the Submission Title field (required) information that will be an aid upon receipt of 

the response form. 

As an example, a title could be: 

3.4.2.2 Attachments and Payment Section 

3.4.2.2.1 Attaching Files 

Select the button. 

Note: .nist, .nst and .eft are the three (3) acceptable file formats that can be only

attached to the form. 

 At a minimum, one (1) file must be attached. 

 We recommend that you attach no more than ten (10) files to each submission. 
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An “Attach Files” dialogue box will 

appear. 

Select the button. 

A “File Upload” dialogue box will 

appear. Locate and click on the 

appropriate .nist or .eft or .nst file. 

Select the Open button. 

The file will appear within the 

Select a file to attach to the 

form field. 

Select the button. 

The file will then appear within 

the Attachments box. 

Note: If the wrong file was 

attached, select the 

 button, then 

select the 

button to confirm the 

deletion. 

To attach additional files, repeat the steps beginning at the top of this page with 

selecting the button. 

Unlike the previous system, users may attach only one file at a time so the 

‘Browse>Select>Open Add’ sequence must be complete for each file.
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The # of files attached field will populate 

with the total number of files attached to the 

submission. 

These two fields: # of files attached and Amount Due, cannot be edited by the user. 

Note: Select the button, if files were attached in error. At 

the “Remove Attachments” dialogue box, click on the file to be removed, then select 

the button. 

 

After attaching the required 

.nist, .nst or .eft file(s), 

select the button. 

Additionally, the Amount Due field will 

auto-populate with the fee amount. 
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3.4.2.2.2 Payment 

Note: The amount due for attached file is $26.00 each

Upon selecting the drop-down for pay.gov, a message will appear in red, as shown in the 

above example. Complete Sections 3.4.2.3 and 3.4.2.4 before proceeding to Section 

3.4.2.5, Complete Online Pay.Gov Payment. 

 

Within the Select Payment field 

(required), click on the drop-down to 

display the three (3) payment types. 

Scroll down and select the appropriate 

one. 

 For Check and Money Order payments, continue with Section 3.4.2.3.

Note: For Check and Money Order payments, the submission 

cannot be processed until payment has been received. 

 For Credit Card (pay.gov) payments, continue with the instructions 

below. 
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3.4.2.3 Comments Section 

Within the Comments field, enter any information that may be useful to assist the NRC in 

processing the submission. 

3.4.2.4 Sign and Submit Form Section 

Note: First Time Users, see Section 3.4.2.4.1 prior to signing the form. 

Upon populating all required fields, the Click Here to Sign electronically button is 

activated. 

Click on the Click Here to Sign electronically button 

 

A “Signature Information” dialogue box 

appears. 

Select the button. 
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The button will update, displaying the 

certificate user’s name and email address. 

Note: If paid via Pay.Gov, continue with Section 3.4.2.5. 

 If paid via Check or Money Order, continue below. 

 

A “Certificate Selection Dialog” box will 

appear. 

First, click on the applicable certificate. 

Then, select the button. 

The “Signature Information” dialogue box 

will appear, stating the Signature is Valid 

and the Details box populated. 

Select: 

Click on the Click Here to Submit

button. 

A “Criminal History Submission 

Received” page will display when 

paying via Check or Money Order. The 

submittal process is completed. 

Note: An email will be delivered from paygovadmin stating the payment 

has been submitted. If you have any questions regarding the 

payment, contact: Pay.gov Customer Service by phone at (800) 

624-1373 or by email at pay.gov.clev@clev.frb.org. 
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3.4.2.4.1 First-Time Users 

When attempting to sign the form, first-time users will need to install an Active-X plug-in that 

will enable the signing function on the submission form. If the plug in not already installed in 

the browser, the user will see the following message: 

Select the click here to download link and follow the instructions in the Installation Wizard 

screens that follow. 

Note: Depending on the security rights users are permitted this installation may require the 

assistance of a local System Administrator. 

 
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3.4.2.5 Complete Online Pay.Gov Payment 

Select the checkbox ( *) to authorize a charge to my card account. Select the 

 button. 

The “Online Payment, Step 1: 

Enter Payment Information” page 

will appear. 

Populate all required fields (*) 

(Account Holder Name, Billing 

Address, Card Type, Card 

Number, Expiration Date.) 

Select the 

button. 

The “Online Payment, Step 2: 

Authorize Payment” page will 

appear. 

Verify the information listed is 

accurate. If not, select the link: 

Edit this information. 

It is highly recommended to 

populate the Email Address and 

Confirm Email Address fields. 

Enter additional emails (if 

desired) within the CC: field.
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To complete the submittal:

Select the Return to your agency website link (continue with the instructions below). 

The screen will update with a message that the payment was received. 

Note: An email will be delivered from paygovadmin stating the payment has been 

submitted. If you have any questions regarding the payment, contact: Pay.gov 

Customer Service by phone at (800) 624-1373 or by email at 

pay.gov.clev@clev.frb.org. 

 

The “Online 

Payment, Step 3: 

Confirm Payment” 

page will appear. 

To print the 

payment 

information for your 

records, select the 

print a copy link. 
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3.4.2.6 Email Acknowledgements 

Based on the type of payment selected, the user will receive the following email: 

Check or Money Order: Acknowledgement of submission - payment . The pending

email will list the Submission number as well as the number of 

attachments. Additionally, the email will state that payment 

has not yet been received and the submission can not be 

processed until payment has been received. 

Credit Card (Pay.gov): Acknowledgement of submission - payment . The received

email will list the Submission number as well as the number of 

attachments. 

3.4.3 Submission History 

Within the menu bar, click on to display “My Criminal History 

Submissions” page, which is primarily a reporting device for users

 

Users can see a history of what they 

submitted and when. 

Within the Status field, items at PENDING 

are awaiting payment (vs. items at PAID 

status). 

Users can see a history of what they 

submitted and when. It also allows the ability 

to resubmit and finish a submission. 

Note: Clicking within a column header 

(i.e. EIE SubmissionID, 

Submission Title, etc.) allows for 

sorting in descending and 

ascending order. The only 

exception to this rule is the 

NumAttachments header. 

Fields may be expanded to reveal the 

full field information: 
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Payments made via Check or Money Order, the Pay.gov receipt field will be blank. 

3.4.3.1 Refine Submission List 

The From and To fields are auto-populated. The To field contains “today’s” date, while the 

From field is seven (7) days prior to “today’s” date. 

To refine or expand the list presented, the user may click within the From and/or To fields. 

 To expand the results, delete the date listed. By performing this action in both fields, all 

submissions made by the user will be displayed. 

 To revise the results, click on a desired date and the field will update (this action can be 

performed in both date fields to narrow the results even further). 

 

To reveal additional 

information regarding the 

submission, click on the + to 

the left of the SubmissionID 

column: 

Within the Status field, items at PENDING 

are awaiting payment (vs. items at PAID 

status). 

Within the Pay.gov receipt field, payments 

made via credit card are provided the 

Pay.Gov Tracking ID #. 

A 

calendar 

will 

appear. 
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3.4.3.2 Resubmit Submission 

To resubmit, there must be a reason, such as the FBI sent a message stating they could not 

read the prints, therefore, a resubmittal must be performed. 

After being informed by the FBI that a resubmit is required, from “My Criminal History 

Submissions” page, expand the Submission by clicking on the + to the left of the 

SubmissionID column. 

Within the “Resubmit” column, 

select the Resubmit link for the 

item the FBI responded to. 

The “Criminal History Resubmission” page 

is displayed. 

The following fields are auto-populated and 

disabled: 

 Submitter name 

 Email Address 

 Certificate Expiration Date 

 Docket 

 Submission Title 

Only one file must be attached to the 

resubmission. Select the 

 button. 

See Section 3.4.2.2.1 to attach files.

John Doe 

John.Doe@com 

50-313 

Nfg22 

Click on the button. 
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3.4.4 Retrieving Responses 

When the results are available, an email will be delivered from CrimHist.Resource@nrc.gov

with the subject: Criminal History Submission - Results Available. 

 

Select the link provided 

within the email 

message. 

Follow the certificate log 

in process to access the 

“Welcome to NRC’s 

Criminal History 

application” page. 

Select the I consent to 

monitoring radio button, 

followed by selecting the 

 button. 
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The “Criminal History 

Response” page will display. 

Information will be provided 

within the Comments field 

stating the number of files 

attached. 

In the example above, 2 files 

are attached to the response, 

while the other 2 files will be 

sent at a later time. 

In the example below, the final 

2 files are attached, which 

completes the responses for 

this submission.

Select the 

 button. 
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Select the attachment to be viewed. 

Then select the button. 

The response will be displayed for your review. 

 
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3.4.5 Contact NRC 

 

The Criminal History email address is an HTML hyperlink. By selecting this link, an email is 

created using the users default email client. The To field is populated with 

CrimHist.Resource@NRC.gov and the Subject field are populated with “NRC Criminal 

History Request”. 

3.4.6 Logout 

The “Electronic Submittals” page (http://www.nrc.gov/site-help/e-submittals.html) will display. 

You may close your internet browser. 

Within the menu bar, click on 

. 

The “Welcome to NRC’s Criminal History 

application” page will display. 

Note: To return to the Criminal History 

page, select the Back 

 button. 

Select the button. 

Within the menu bar, click on 

 to display the 

“Contact NRC” page. Phone 

number and email contact 

information is provided.
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3.4.7 Help 

 

Within the menu bar, click on 

 to display the “Help 

Center”. 

A link to the complete step-by-step 

user guide is provided as well as 

links to subject specific 

instructions. 
Page 1 of 5

Troubleshooting: 

Several users have experienced Criminal History processing interruptions. These occur after completion of 

signing and submitting the Criminal History form, but before completing the pay.gov payment transaction. We 

know this has caused extra work and frustration for our submitters. To alleviate this problem we have inserted 

a link in the “My Criminal History Submissions” page that allows users to complete their interrupted 

submissions without having to initiate a new submission to resend fingerprint files. The process is outlined in 

the following frames. 

Normal Process Flow: 

1. A user has filled out the Criminal History submission form and has selected the pay.gov payment 

option. 

Figure 1 

 
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2. The user completes the Sign and Submit form. 

Figure 2 

Interruption: 

3. At this point the payment has not yet been processed. Now, for some reason (timeout error, page 

cannot be displayed message, etc.) the Pay.Gov form does not reload. Here is an example of an error 

message you might receive: 

Figure 3 

4. The submission is now incomplete. 

 
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Solution: 

5. Return to the Criminal History application and select the tab. On the page there 

will be a record of the submission with a link in the Status column titled: “Make Payment”. This 

indicates the process has been interrupted and the submission is incomplete. 

Figure 4 

6. Select the “Make Payment” link. The system will reload the “Online Payment Step 1: Enter Payment 

Information” form (see Figure 5). 
Page 4 of 5

Figure 5 

Resumption of the Normal Process Flow: 

7. Continue with Section 3.4.2.5, Complete Online Pay.Gov Payment. 

8. The system will process the submission form. While it is processing the word ‘PAID’ will initially appear 

in the Status column for the submission and the Pay.gov receipt will be displayed. 

Figure 6
Page 5 of 5

9. When processing is complete the Status will update to ‘PENDING’. 

Note: It will be necessary to refresh the browser to see this update. 

Figure 7 

10. At the same time the Status changes to ‘PENDING’ the system will dispatch an e-mail confirming 

NRC’s receipt of the submission. 

Figure 8