## ZUCKER T SCOUT T &-RASENBERGER, LL P ATTORNEY S A T LAW 88 8 SeventeenthStreet , NV Y Washington , D

C 20006-330 9 Telephon e [202

] 298-866 0 Fa

x 1202 ] 342-068 3 wwwzsrlawco m

DAVI D M . ENDERSBE

E 

### Apri l 22 , 201 0 Mfp - 

## )fPT0FTBANSPORIATIO N nOCXET S



## " / p '^

- i n DIREC T DIA L(202 ) 973-793 5 dmendersbee@,zsrlaw,co m



### B Y HAN D Ms . Rene e V . Wrigh t ProgramManager , Docke t Operation s Departmen t

o f Transportatio n Roo mWl2-14 0 120 0 Ne w Jerse y Ave. , S E Washington , D C 2059 0 B Y HAN D Mr . Eri k Groso f Offic e o f Famil y Affair s Nationa l Transportatio n Safet y Boar d 49 0 L'Enfan t

Plaz aEast , S.W . Washington , D.C . 2059 4

Re : IBE X Airline s Co. . Ltd. . Docke t OST-1998-3304 . Famil y Assistanc e Pla n Dear Ms . Wrigh t

an dMr . Grosof : Enclose dfor

filin g pleas e findth e Famil y Assistanc e Pla n o f IBEX Airline s Co. , Ltd . Pleas e d o not

hesitat e t o contac t

m e i f yo u hav e an y questions . Sincerely ,

Davi dM . Endersbe e Counse l for

IBE X Airline s Co. , Ltd . Enclosur e

# IBEX Airline s CO. , LTD . Aviatio n Disaste r Famil y Assistanc e Plan

Februar y 1,201 0 (Revised )

## IBE X Airline s Co. , LTD . Aviatio n Disaste r

Famil y Assistanc e Pla n Purpos e IBE X Airline s Co.,Ltd,("Carrier" ) herb y adopt s thi s Aviatio n Disaste r Famil y Assistanc e Plan in orde r

to : 1 . ac t i n th e bes t

interest s o f

th e familie s o f

passenger s involve din an y aircraf t acciden t that occur s in th e Unite dState s involvin g Carrier' s aircraf t an dresultin g i n amajor

los s o f life ; 2 . treat th e member s o f

suc hfamilie s wit hdignity an drespec t an dt o assis t

the mi n th e manne r outline dbelow ; 3 . coordinat e th e assistance ^ whic hCarrie r provide s t o familie s o f

passenger s wit

hth e effort s o f th e Nationa l Transportatio n Safet y Boar d("NTSB"' ) an dothe r governmental agencie s i n th e even t

o f a n aviatio n disaster ; an d 4 . fulfill Carrier' s responsibilitie s unde r th e Foreig n Carrie r

Famil y Support

Ac t o f 1997,a s amende db y th e Wendel l H . For dAviatio n Investmen t an dReformAc t

for th e 2P ' Century an dth e Visio n 100-Centur y o f Aviatio n Reauthorizatio n Act .

II . Respons e Plannin g Carrie r wil l immediatel y undertak e th e followin g measure s t o enhanc e it s respons e t o a n aviatio n disaster : 1 . Carrie r

wil l adop t

aplan for

publicizin g areliable , tol l free telephon e number , an dwil l identif y personnel , t o handl e call s fromfamilie s o f passengers . 2 . Carrie r

wil l develo p apla

n fo r providin g notificatio n t o familie s o f th e name s o f passenger s usin g th e service s o f a n independen t

disaste r relie f organizatio n designate db y th e NTS B (th e Re dCross ) o r othe r suitabl y traine dpersonnel . 3 . Carrie r

wil l prepar e an dmaintai n curren t alis t o f personne l withfamil y assistanc e responsibilities . 4 . Carrie r

wil l provid e personne l withtrainin g sufficient t o mee t th e need s o f

survivor s an dothe r famil y members . 5 . Carrie r

wil l identif

y an dcommi t

sufficient resource s t o carry ou t

thi s plan . 6 . Carrier' s treatmen t

o f th e familie s o f

non-revenu e passenger s wil l b e th e sam e a s th e treatmen t o f familie s o f

revenu e passengers .

III . Passenge r

Identificatio n an dNotificatio n A . Passenge r

Identificatio n 1 . Immediatel y followin g a n accident , Carrie r

wil l compil e alis t

o f th e passenger s o n boar dth e flight. 2 . Carrie r

wil l rel y o n th e dul y authorize dmedica l examine r o r corone r for positiv e identificatio n o f

fatalities . 3 . Carrie r

wil l update th e lis t

o f passenger s periodicall y base do n ne w information . 4 . Carrie r

wil l emphasiz e t o it s personne l th e confidential an dsensitiv e natur e o f th e passenge r manifes t information . B . Notificatio n Procedure s 1 . Immediatel y upo n request , Carrie r wil l provid e t o th e NTS B famil y support service s directo r apassenge r

lis t tha t reflect s th e bes t

availabl e informatio n at

th e tim e o f

th e request . Th e lis t

wil l b e marked , i f

appropriate , "preliminary an dunconfirmed" . 2 . Before publi c releas e o f th e passenge r

list . Carrie r

wil l notif y familie s a s soo n a s i t

ha s verifie da n individual' s statu s a s apassenger o n th e affecte dflight

withou t waitin g for al l th e name s o f

passenger s t o b e verified . I f at al l practicable , notificatio n o f familie s wil l b e mad e i n perso n b y Carrie r o r b y th e independen t

disaste r relie f organizatio n designate db y th e NTS B (th e Re dCross ) t o coordinat e emotiona l car e an dsupport fo r familie s o f

passengers . 3 . Carrie r

wil l adop t

an internal airlin e polic y prohibitin g th e unauthorize dreleas e o f passenger manifes t information . 4 . I f apassenge r

ha s died , th e medica l examine r o r corone r wil l coordinat e withth e disaste r mortuary teamcommande r t o provid e officia

l notificatio n o f

deat ht o famil y members . 5 . Fo r injure dpassengers , th e hospita l i s responsibl e fo r statu s update s an deithe r th e hospita l o r

th e Carrie r

wil l advis e th e families .IV . Famil y Acces s T o Th e Acciden t Site 1 . Withi n limitation s establishe db y th e NTS B an dothe r federal , stat e an dloca l authorities . Carrie r wil l respon dt o famil y request s for acces s t o th e acciden t

site . 2 . Carrie r

wil l assis t

th e famil y o f

apassenge r

i n travelin g t o th e locatio n o f th e acciden t an dwil l provid e for

th e physica l car e o f

th e famil y whil e th e famil y i s stayin g at suc h location .

V . Human Remain s An dPersona l Effect s 1 . Th e medica l examine r an dcorone r

i s responsibl e for

th e dispositio n o f

identifiabl e an d unidentifiabl e human remains . 2 . NTS B an dothe r

federal , stat e an dlocal authoritie s shoul dretur n identifiabl e persona l effect s t o passenger' s famil y an dno t t o th e Carrier . Th e same authoritie s shoul d determin e th e dispositio n o f an y unidentifiabl e personal effects . 3 . If huma n remain s o r

persona l effect s com e int o th e Carrier' s control , th e Carrie r will : (i ) consul t

witheac hfamil y abou t

th e dispositio n o f

any remain s o r

persona l effect s i n th e Carrier' s control , (ii ) i f requested , return t o th e famil y an y persona l effect s (regardles s o f condition ) withi n th e contro l o f

th e Carrie r

unles s that

persona l effec t

i s neede dfor

a n acciden t investigatio n o r

acriminal investigation , (iii ) retai n for

eightee n (18 ) month s an y unclaime dpersona l effec t o f apassenge r

that i s i n th e Carrier' s control . VI . Designate dIndependen t Organizatio n 1 . Carrie r wil l wor k withth e NTSB-designate dindependen t organizatio n (th e Re dCross ) o n a n ongoin g basi s t o ensur e tha t familie s o f

passenger s receiv e a

n appropriat e leve l o f menta l healt

han dcounselin g service s followin g a n accident . 2 . Carrie r wil l provid e reasonabl e compensatio n t o th e designate dindependen t organizatio n for an y mental healt

han dcounselin g o r

othe r service s provide dt o th e famil y o f passengers .•-%f- ! VII . Post-Acciden t Assistanc e 1 . Carrie r

wil l consul t

th e familie s o f

eac hpassenger s abou t

constructio n b y th e Carrie r o f a monumen t

t o th e passenger s involve din a n aviatio n disaster , includin g an y inscriptio n o n th e monument .

VIII . Acciden t

Outsid e th e Unite dState s 1 . In th e even t

th e Carrie r

volunteer s assistanc e t o Unite dState s citizen s withi n th e Unite d State s fo r an aircraf t acciden t outsid e th e Unhe dState s involvin g amajo r los s o f life , th e Carrie r wil l consul t

withth e NTS B an dth e Departmen t o f State i n renderin g suc h assistance .

IX . Damag e t o Man-mad e Structure s o n th e Groun d 1 . In th e even t

o f a n acciden t

tha t result s in significant

damag e t o aman - mad e structur e o r othe r property on th e groun dtha t i s no t govemment-owned , th e Carrie r wil l promptly , t o th e exten t practicable , provid e writte n notic e t o th e ovwie r o f th e structur e o r

propert y advisin g th e owne r

(a) t o contac t

th e insure r

o f th e structur e o r

property a s th e authoritativ e sourc e for informatio n abou t

insuranc e coverag e an dcompensation,(b ) no t t o rel y o n unofficial information , i f

any , offere db y th e Carrier' s representative s abou t compensatio n b y th e Carrie r

for accident-sit e property damag e an d(c) t o obtai n photographi c o r othe r detaile devidenc e o f

property damag e a s soo n a s possibl e after th e accident , consisten t

with an y restriction s o n acces s t o th e acciden t site .

X . Electroni c Transmissio n o f NTS B Hearin g 1 . In th e even t

tha t th e Nationa l Transportatio n Safet y Boar dconduct s apubli c hearin g o r comparabl e proceedin g regardin g a n acciden t

an dth e hearin g o r

comparabl e proceedin g i s hel dat alocatio n greate r

tha n eighty (80 ) mile s fromth e acciden t site , th e Carrie r

wil l ensur e tha t

th e hearin g o r

proceedin g i s mad e availabl e simultaneousl y b y electroni c mean s I* at

alocatio n ope n t o th e publi c at bothth e origi n cit

y an dth e destinatio n city o f th e fight, i f tha t city i s locate din th e Unite dStates .