Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Safety Culture Continuous Learning and Improvement 

S i

Task Order 4: 

NRC Safety Culture Outreach Survey 

Final Report 

January 15, 2015
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

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Table of Contents 

Table of Contents .......................................................................................................................................... 1 

Executive Summary ....................................................................................................................................... 2 

Introduction .................................................................................................................................................. 3 

Methodology ................................................................................................................................................. 3 

Data Analysis Findings ................................................................................................................................... 7 

Demographics of Respondents ................................................................................................................. 7 

Awareness of Safety Culture ..................................................................................................................... 9 

Distribution of NRC Safety Culture Products .......................................................................................... 11 

Products for NRC Safety Culture Education and Outreach ..................................................................... 14

NRC Communications Support ................................................................................................................ 19 

Considerations for NRC ............................................................................................................................... 22 

Awareness ............................................................................................................................................... 22 

Distribution ............................................................................................................................................. 22 

Products .................................................................................................................................................. 23 

Support.................................................................................................................................................... 24 

Appendix A: Safety Culture Survey ............................................................................................................. 25 

Appendix B: Summary of Qualitative Feedback ......................................................................................... 29 

Appendix C: License Group Categorization ................................................................................................. 36 

Appendix D: License Group Survey Results Summary Charts ..................................................................... 37 

 
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Executive Summary 

Safety is a top priority for the Nuclear Regulatory Commission (NRC), which published its Safety Culture 

Policy Statement in 2011. To support continuous learning and improvement initiatives, the NRC has 

engaged LinkVisum Consulting Group to provide a variety of services, including a survey of Safety 

Culture education and outreach for its licensees and the licensees of Agreement States. As part of Task 

Order 4, LinkVisum, in coordination with the NRC, developed survey questions, developed the survey 

instrument and design, and created the process for distributing the survey link. 

The survey questions, results, and considerations were all organized according to the following four 

topic areas: 

1. Awareness of the NRC or Agreement State’s Safety Culture Policy Statement and outreach 

materials 

2. Distribution of the NRC Safety Culture education and outreach materials and how useful those 

materials are to organizations 

3. Products that NRC provides on the NRC safety culture educational and outreach materials 

4. Support provided by NRC communications 

The NRC distributed the survey link via email and U.S. mail to nuclear materials licensees as well as to 

the Agreement State volunteers to provide to their licensees. A total of 5746 invitations were sent. 

There were a total of 754 respondents resulting in a 13.1% return rate. 

Results were documented and compared across the aggregate results and different crosscut 

populations, by license type and by State licensee group. LinkVisum reviewed and analyzed all feedback 

and then identified themes to accurately capture responses in a meaningful and useful way. The 

identified themes from the survey responses can inform NRC leadership on potential opportunities for 

future action. Recommendations from the identified theme perspective include the following: 

Awareness 

• Create an open forum for safety culture dialogue through NRC providing guidelines for an open 

forum or venue where members of the community can interact or exchange ideas on safety 

culture 

Distribution 

• Enhance correspondence with automated alerts and notifications 

• Continue inspections as an information sharing opportunity 

• Have varying levels of information available to meet individual organization’s needs so 

organizations can access information most relevant to them 

Products 

• Grab audience attention with the brochure and case studies through NRC making the tools more 

interactive and relevant for wider and more diverse audience 

• Expand use of case studies by providing overall themes and how they apply to more operational 

areas or fields 

• Expand safety culture product offerings (online training, introduce social media) 

Support 

• Have targeted communications for varying organizations (organizations that have a mature 

safety culture in place or organizations with emerging critical safety support needs) 

• Review current communications plan 

• Increase interactive presence with social media by enhancing efforts with online user 

engagement and interaction with organizations tied to NRC 

• Foster the human element of support by building trust and free flow of information 
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Introduction 

The Nuclear Regulatory Commission (NRC) engaged LinkVisum Consulting Group (LinkVisum) to conduct 

a survey of the materials regulated community under Contract number: NRC-HQ-11-C-37-0073, and the 

Task Order: NRC-HQ-12-T-37-0004. The survey targeted the licensees of the Office of Federal and State 

Materials and Environmental Management Programs (FSME) and Office of Nuclear Materials Safety and 

Safeguards (NMSS). In addition to NRC licensees, the NRC solicited Agreement State volunteers to 

distribute the survey to their licensees. The survey’s main goal was to evaluate the effectiveness of the 

NRC's and Agreement States' education and outreach to these licensees. The survey specifically 

collected data regarding Safety Culture and the Safety Culture Policy Statement, policies, products and 

support services offered by NRC and the Agreement States. The survey questions fell under one of five 

focus areas: 

1. Demographics 

2. Awareness 

3. Distribution 

4. Products 

5. Support 

Methodology 

In order to assess the NRC’s Safety Culture education and outreach, LinkVisum worked with NRC to 

develop and administer a survey to obtain licensee feedback. LinkVisum, in coordination with the NRC, 

developed and followed a four step survey approach including the finalization of survey questions that 

target appropriate areas, survey instrument and design, a process for distributing the survey link, and 

providing support to answer participation questions and concerns. 

The survey questions were categorized into five focus areas in order to evaluate and assess each area in 

more depth. Table 1 provides a summary of questions’ objective in each focus area. 
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Table 1: Survey Topic Areas 

Topic Area What Survey Questions Address in Each Topic Area 

Demographics Licensee of, job position, and facility 

Awareness

Cognizance and knowledge of the NRC Safety Culture Policy 

Statement and Safety Culture educational and outreach materials on 

NRC’s website 

Distribution

How organizations access the NRC Safety Culture educational and 

outreach materials and how useful organizations find the NRC Safety 

Culture Policy Statement 

Products Content of the NRC Safety Culture educational and outreach materials 

Support

Whether organizations are satisfied with NRC communications and 

what additional tools or information could be beneficial for enhancing 

Safety Culture 

Survey question answers were designed in the form of: 

• Multiple choice: one answer, and multiple answers 

• Yes or no 

• Likert scale from strongly agree to strongly disagree 

• Free text 

The approved welcome, instructions, full list of survey questions, and thank you message included in the 

survey can be found in Appendix A: Safety Culture Survey on page 25. Question 1 (“Licensee of:” 

Dropdown menu to select NRC or a State) and Questions 3 (“Type of license:” Dropdown menu to select 

from 24 different license types) initially were set for survey respondents to select only one answer, 

however after the survey was open for three days, several people voiced concerns that choosing only 

one response in Question 1 “Licensee of” and Question 3 “Type of License” did not accurately depict 

their demographic information. As a result, the survey was modified to allow respondents from that 

point forward to choose more than one response in Questions 1 and 3. 

Administering the Survey

LinkVisum evaluated several different online survey tools and selected SurveyGizmo to administer the 

survey. Working with the NRC, LinkVisum customized the survey link to make it short and easy to 

remember. This enabled respondents who received the survey invitation via U.S. mail to easily type the 

URL into an internet browser. The NRC distributed the survey link via email and U.S. mail to licensees as 

well as to the Agreement State volunteers to provide to their licensees. A total of 5746 invitations were 

sent. LinkVisum maintained the survey and kept it open from September 8 through October 14, 2014. 

LinkVisum provided daily updates on the responses received and was available throughout the period 

the survey was open to answer questions and address any concerns from respondents. LinkVisum 

received no contact from survey participants. 
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Data Analysis

Once survey data was collected from the respondents, LinkVisum reviewed the aggregate results per 

each survey question. For each Likert Scale and yes/no questions, the total number of respondents was 

identified and answer data was captured per answer choice as percentages of the total respondents. 

Results were documented in percentage form so that comparisons could be made across aggregate 

results and different crosscut populations. LinkVisum reviewed and analyzed all qualitative feedback 

from open-ended survey questions. Themes were identified to accurately capture responses in a 

meaningful and useful way. The qualitative themes were then compared to the quantitative results for 

consistency and validation. The data was also analyzed for the topic areas of Awareness, Distribution, 

Products, and Support. 

While the data contained in this analysis is representative of the participants who chose to respond to 

the survey, it must be noted that a total of 754 responses were received, resulting in a return rate of 

13.1%. Since this represents a low response rate, the data contained in the analysis cannot be 100% 

validated for its statistical robustness as it relates to the population queried as a whole. That said, the 

survey responses tend to be consistent in nature, therefore may be indicative of the greater population. 

The team cannot determine the reason for the response rate as such, if it is uncharacteristic of the 

population or if it is indicative of an underlying problem. 

Once aggregate analysis and interpretation was complete, the survey results were analyzed per 

designated demographic data provided. The results were analyzed by two major demographic 

questions: 1. State and/or NRC licensees (see Table 2: Licensee Groups for Analysis) and 2. Type(s) of 

license(s) held. Due to the survey modification allowing respondents to choose more than one response 

in Questions 1 and 3, the following mentioned groups are not mutually exclusive. As an example, an NRC 

licensee survey feedback may also be counted in the survey results for the Wisconsin licensee group. 

Table 2: Licensee Groups for Analysis 

NRC and State Licensee Groups* 

NRC Licensee 

Wisconsin Licensee 

Illinois Licensee 

Washington Licensee 

Virginia Licensee 

North Carolina Licensee 

Minnesota Licensee 

Ohio Licensee 

Rhode Island Licensee 

*As some licensees operate across multiple states, above subpopulations are not mutually exclusive 

Originally there were 24 identified license types. These 24 types were recoded and consolidated into 16 

categories by the NRC for analysis purposes (displayed in Table 3: License Type Categories for Analysis). 

The original 24 types are displayed in Appendix C: License Group Categorization.
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Table 3: License Type Categories for Analysis 

License Type Categories* 

1 Portable Gauge Licensee 

2 Fixed Gauge Licensee 

3 Industrial Radiography or Well Logging Licensee 

4 Irradiator Licensee 

5 Master Materials Licensee 

6 Medical Use Licensee 

7 Broad Scope Licensee 

8 Research and Development, Gas Chromatographs, and X-Ray Fluorescence 

Licensee 

9 Exempt Distribution Licensee 

10 Possession License for Manufacturing and Distribution 

11 Commercial Radiopharmacy Licensee 

12 Service Provider Licensee 

13 License for Special Nuclear Material of Less Than Critical Mass 

14 Spent Fuel Storage Licensee 

15 Fuel Cycle Facility Licensee 

16 Other 

*As some licensees hold multiple types of licenses, above subpopulations are not mutually exclusive.” 

Results were then used to develop conclusions and considerations for NRC. 

 
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Data Analysis Findings 

Demographics of Respondents 

This set of questions would identify respondents by the organization/state they are a licensee of, job 

position, and license(s) held. This information helps organize and analyze responses by subpopulation. 

Table 4: Respondent Population by Licensee Type 

Subpopulation by State* Number of Respondents 

NRC Licensee 364 

Wisconsin Licensee 96 

Illinois Licensee 91 

Washington Licensee 80 

Virginia Licensee 75 

North Carolina Licensee 73 

Minnesota Licensee 29 

Ohio Licensee 21 

Rhode Island Licensee 2 

*As some licensees operate across multiple states, above subpopulations are not mutually exclusive 

There were 754 total survey respondents. Of the 754 respondents, 364 represent NRC licensees. The 

remaining survey respondents represented varying state licensees. Table 4 above displays survey 

respondents by NRC and Agreement State licensee type. 

Figure 1: Respondents by Position Title 

Over half the survey respondents were Safety or Compliance Officers (60%) followed by Management 

(15%) and then Technical Staff (11%). Those respondents who selected “Other” (8%) routinely identified 

their roles as some variation of Safety Officers or Management. 

Due to variation in the licensee types, survey respondents were categorized by NRC into 16 license type 

groups. Licensee groups were re-categorized to ensure each group had a minimum of five or more 

respondents. Any group with less than five respondents were consolidated or placed in the “Other” 
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category. These 16 license types with their corresponding number of survey participants are shown in 

Table 5. Survey results across all License Types is located in Appendix D: License Group Survey Results 

Summary Charts. 

Table 5: Survey Respondents by License Type 

Subpopulation by License Type* Number of Respondents 

Portable Gauge Licensee 184 

Fixed Gauge Licensee 77 

Industrial Radiography/Logging Licensee 46 

Irradiator Licensee 25 

Master Materials Licensee 15 

Medical Use Licensee 195 

Broad Scope Licensee 82 

Research and Development, Gas Chromatographs, 

and X-Ray Fluorescence Licensee 

43 

Exempt Distribution Licensee 10 

Possession License for Manufacturing and 

Distribution 

31 

Commercial Radiopharmacy Licensee 12 

Service Provider Licensee 23 

License for Special Nuclear Material of Less Than 

Critical Mass 

14 

Spent Fuel Storage Licensee 8 

Fuel Cycle Facility Licensee 5 

Other 76 

*As some licensees may hold multiple license types, above subpopulations are not mutually exclusive 
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Awareness of Safety Culture 

Awareness of Safety Culture survey questions sought to identify the respondents’ knowledge of the NRC 

Safety Culture Policy Statement and educational and outreach materials on NRC’s website. With 

knowledge of these materials, respondents understand where to look for information. Three questions 

were asked to collect information on awareness (Survey Questions 4-6). The first question asks about 

self-awareness of the Safety Culture policy and the subsequent two questions ask for the respondent’s 

perception of management and staff awareness. 

Figure 2: Respondent Awareness of Safety Culture Policy 

The majority of the respondents (87.4%) are aware of the NRC or their Agreement State’s policy on 

Safety Culture. This presents positive feedback in that the population surveyed is receiving some type of 

communication concerning the NRC’s or their State regulator’s policy. 

However, a small portion of respondents reported that they have not received any information from 

NRC or their state about Safety Culture. Several respondents stated that this survey was the first time 

they had been made aware there was even a Safety Culture policy. Some respondents were unable to 

understand the technical nature of the Safety Culture communications. 
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Table 6: Management and Staff Awareness of Safety Culture Policy 

Management/Staff in my organization is aware of NRC’s or State regulator’s Safety Culture 

policy.

 Management Awareness 

(n=752) 

Staff Awareness 

(n=753) 

Most (81-100%) 38.7% 37.8% 

Many (61-80%) 15.3% 18.5% 

About Half (41-60%) 8.1% 8.0% 

Some (21-40%) 9.4% 9.0% 

Few (0-20%) 15.6% 16.3% 

Don't Know 12.9% 10.4% 

Respondents consistently believed both management and staff awareness at their organizations were 

roughly equivalent. When combining the “many” and “most” categories, over half of the respondents 

felt the many or most of management and staff at their organizations were aware. Although this is 

positive feedback, a significant percentage of respondents, approximately 25%, believed only a few or 

some management and staff in their organizations were aware of Safety Culture policy. This may pose 

some concern and indicates there is room to increase the awareness of NRC and Agreement State 

policy. 

Respondents provided positive feedback regarding Safety Culture awareness stating they recognized the 

critical importance of safety. One respondent stated that “People need to be reminded that safety is 

there and everyone’s responsibility.” Another respondent said “Reminders of specific safety issues is 

always useful. It brings certain issues into the forefront and refreshes everyone’s commitment to 

safety.” 
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Distribution of NRC Safety Culture Products 

Survey questions regarding the distribution of NRC Safety Culture products help to understand how 

organizations access the NRC Safety Culture educational and outreach materials and help to understand 

how useful respondents find the NRC materials. Respondents were asked four questions concerning 

distribution to identify the methods by which their organizations receive Safety Culture information, 

determine how accessible Safety Culture information is, and how useful they find that information. This 

feedback can determine which methods are working as well as identify potential areas of improvement. 

Figure 3: Methods by Which Organizations Received Safety Culture Information 

Survey respondents noted most frequently that correspondence (such as emails and letters) was the 

method by which their organizations received Safety Culture information. Inspections were noted 

second most frequently. Respondents considered the NRC website a good source of information and 

regarded inspections as a reinforcement of the safety messages, policies, and procedures. One 

respondent said, “It is always helpful when an inspector or licensee staff guide you in Safety Culture in a 

positive manner.” 
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Figure 4: Ease and Convenience of Accessing Safety Culture Information 

Respondents provided their agreement level with the statement “It is easy and convenient to access 

information about Safety Culture from NRC or my State regulator.” A large majority (69.2%) agreed or 

strongly agreed with this statement. Approximately 30% were either neutral or did not find it easy and 

convenient to access Safety Culture information. Although the majority of responses were favorable, 

unfavorable and neutral responses suggest further efforts are necessary to provide communications to a 

wider audience on the availability of Safety Culture information. Much information is currently available 

via both the NRC’s and the State regulator’s websites. 

Figure 5: Usefulness of Safety Culture Information Received 
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Respondents determined their agreement level with the following statement “The information my 

organization has received about Safety Culture is useful.” The majority (67.4%) agreed or strongly 

agreed the information was useful. Repeatedly, respondents stated the information was useful as an 

addition to training currently at the organization or as supplemental information for continual 

awareness. Despite this positive feedback, nearly a third of respondents were neutral or did not find the 

information useful. On specific occasions, respondents noted that the information was not useful 

because there was already a robust training or awareness program in place and, therefore, no additional 

or supplemental information was needed from NRC. One respondent provided the following 

explanation: 

“The company itself has a very developed plan for the Safety Culture. We have been 

owned by this particular company for ten years and with it came our EHS program 

with commitment cards which state a lot of the responsibilities noted in [the NRC’s] 

presentation. The Safety Culture is not new to me or my employees.” 

Respondents provided good insight for methods by which to distribute materials. They requested 

periodic and regular emails, webinars, letters, workshops, and online training to ensure that safety was 

at the forefront of their minds. These are means of distribution that NRC already utilizes. 
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Products for NRC Safety Culture Education and Outreach 

These questions help elicit an understanding respondents’ familiarity with various NRC Safety Culture 

educational and outreach materials, as well as how respondents rate certain characteristics of the 

products. Data was collected on several NRC specific products, including the NRC Safety Culture website, 

brochure, and case studies; as well as Safety Culture information available on the State regulator’s 

website. 

Figure 6: Safety Culture Products Familiar to Respondents 

When asked what Safety Culture products they were familiar with, respondents noted the NRC Safety 

Culture website most frequently (390). This was followed relatively evenly by both the NRC Safety 

Culture brochure (228) and the State regulator’s website (206). Respondents were least familiar with the 

NRC Safety Culture case studies (69). Several respondents stated that NRC materials were useful in 

educating their employees and supplementing their current training programs. Some respondents 

reported they had very mature and well developed Safety Culture programs in place so there was not 

much need for support from NRC. Some operations identified themselves as smaller and not warranting 

too much assistance. Some respondents were unable to understand the highly technical information 

within the Safety Culture brochures, case studies and websites. 
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NRC Safety Culture Website 

Figure 7: NRC Safety Culture Website Summary 

Of the 754 survey respondents, 387 responded to questions concerning the NRC’s Safety Culture 

website. The majority of those surveyed responded favorably when asked about the NRC website. Most 

respondents reported that the NRC website was very user friendly, easy to find, up-to-date, and 

informative. Additional comments revealed that respondents found the website fast loading, welldesigned, and easy to access. One respondent stated “core values and Trait Talks described in detail in 

the NRC publication of 'Safety Culture Trait Talk' bolster sound practice traits for effective leadership of 

upper management.” Few respondents noted improvements that could enhance the existing site. 

Respondents wanted more case studies, clickable squares, and automatic email notifications when new 

features or information is added to the website or content is updated. 
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NRC Safety Culture Brochure 

Figure 8: NRC Safety Culture Brochure Summary Chart (1 of 2) 

Figure 9: NRC Safety Culture Brochure Summary Chart (2 of 2) 

Of the 754 total surveyed population, 224 answered questions pertaining to the NRC”s Safety Culture 

brochure. The majority of respondents reported that the NRC safety brochure was well-developed, 

appropriately detailed, informative, easy to find, and clear, logical, and easy to follow. Respondents 

consistently noted the brochure was utilized for various meetings and training purposes. The majority 

(87.9%) found the brochure to be clear, logical, and easy to follow. Despite this, a few respondents 

reported the brochure needed more explanation and/or simplification. There was concern that the 
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brochure language was rather technical in nature and could be simplified for people, other than the 

experts, to be able to use it for informational and educational purposes. 

One survey question about the brochure yielded less positive feedback in comparison to the consistently 

positive feedback from other questions. When asked if the NRC Safety Culture brochure was engaging, 

only 59.2% responded favorably and 37.7% responded neutral. The percentage of favorable responses 

was much lower when compared to the results of all other brochure characteristics (informative, easy to 

find, etc.). This shows that even though respondents found the brochure easy to follow and 

appropriately detailed, improvement can be made to make the brochures more engaging. 

NRC Safety Culture Case Studies 

Figure 10: NRC Safety Culture Case Studies Summary Chart (1 of 2) 

Figure 11: NRC Safety Culture Case Studies Summary Chart (2 of 2) 
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Most respondents appreciated the case studies and said they used them for training and informational 

purposes. One respondent stated “The few case studies and "Trait Talks" have been useful as examples 

of safety culture implementation needs.” Over 88% favorably found the case studies to be informative 

and clear, logical, and easy to follow. As was the case with the NRC’s Safety Culture brochure feedback, 

a smaller percentage of respondents (67.9%) found the case studies engaging and a higher percentage 

(28.4%) replied neutral in comparison to the other case studies characteristics. This shows that even 

though respondents found the case studies easy to follow and informative, improvements can be made 

to make the brochures more engaging. 

It is important to note only 67 of the 754 survey respondents answered questions pertaining to the case 

studies. Of that small population, few respondents suggested more examples and more specific case 

studies (e.g. with specific radioactive cases) be developed because they did not find the current ones 

applicable to their daily work. This low response rate indicates an opportunity to increase the awareness 

and utilization of case studies. 

State Regulator Website Safety Culture Information 

Figure 12: State Regulator’s Website Feedback Summary 

Of the 754 total survey respondents, 204 answered questions pertaining to the Safety Culture 

information on the State regulator’s website. Majority of respondents found their State regulator’s 

website to be user friendly, easy to find, up-to-date, and informative. In contrast, several respondents 

commented their State regulator websites were difficult to navigate and not user friendly. A respondent 

from Washington said that his or her website just provides a link to the NRC website. “The website does 

not appear to be a great safety resource in itself. It instead directs questions about Safety Culture to the 

NRC website.” 
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NRC Communications Support 

The questions concerning NRC communications support help assess whether organizations are satisfied 

with the level and quality of NRC communications and how NRC or the State regulator can improve 

communications for enhancing Safety Culture. Three questions were included to obtain data concerning 

NRC support. 

Figure 13: Level of Satisfaction with Level of Communications 

When asked overall if the respondent’s organization is satisfied with the level of communications that it 

has received concerning Safety Culture and the Safety Culture Policy Statement, over 62% of 

respondents replied favorably. When combining the neutral and unfavorable responses, nearly 40% 

respondents were not satisfied. This indicates room for improvement. Respondents would like to see 

more consistent communications and more readily available information concerning Safety Culture. One 

respondent remarked, “We have not been contacted regarding ‘Safety Culture.’ and this survey is the 

first we have heard of it.” Another noted, “We were unaware that is it available. We have created our culture 

of safety program....” There is evidence that although some locations are not aware of NRC’s Safety Culture Policy, 

their own organizations have provided their own Safety Culture policy and guidelines. 
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Figure 14: Level of Satisfaction with Quality of Communications 

Respondents were also asked their level of satisfaction with the quality of communications received 

about Safety Culture and the Safety Culture Policy Statement. Remaining consistent with the above 

mentioned survey question, nearly 64% responded favorably, 27% indicated neutral and nearly 9% 

responded unfavorably. Concerning quality of communications, there is some room for improvement. 

Suggestions for Improvement Concerning NRC Communications 

When respondents were asked how the NRC could improve communications concerning Safety Culture, 

respondents provided numerous ideas. Feedback from the respondents has been categorized and 

summarized below. The identified themes from the survey responses can inform NRC leadership on 

potential opportunities for future action. 

More Communication and Diverse Mediums – Some of the respondents requested more 

communication from NRC using different methods, including regular website updates, monthly 

newsletters, specific/relevant case studies, email reminders, webinars, safety workshops, online 

training, safety tips, frequent questions and answers, face-to-face discussions, ongoing 

advertisements and invitations to mailing lists, and forums to reinforce concepts of safety. 

Metric or Dashboard – A few respondents emphasized developing and displaying metrics or 

dashboards regarding safety at the NRC level to serve as reminders for safety. 

Ensure Communication is Received by Everyone – A number of respondents reported that they had 

not heard about NRC’s Safety Culture or gotten any communication material from NRC about safety 

before they received this survey. Several respondents suggested that NRC send out the mailers, 

emails, brochures and website updates directly to the Safety Officers, Compliance Officers, and 

Executive Management Representatives of the firms rather than through the Agreement States. 
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Mandatory Training – Respondents suggested regular (or annual) regional safety workshops, 

mandatory training and certifications for safety officers to keep them updated on current issues 

pertaining to safety and implementation of safety guidelines. 

Engage Public – Respondents suggested that the public should be engaged in the safety programs to 

hone in the message that “safety is everyone’s responsibility.” They indicated that an overall federal 

government voice for safety would be beneficial rather than “just NRC.” 

Better Understanding of Message – Respondents suggested making the content of communication 

simpler, easier to understand and more relevant while providing pertinent or specific safety 

examples. Respondents also highlighted the inspector’s role for presenting Safety Culture 

information during inspections in a positive manner, rather than “traditional compliance 

inspections.” 
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Considerations for NRC 

The NRC has developed the Safety Culture Policy Statement and created educational and outreach 

materials and messages to increase Safety Culture awareness. From the data analysis, we developed the 

considerations for NRC outlined below. While feedback was generally positive, some negative or neutral 

feedback indicates room for growth. Considerations below are outlined in the same categories as the 

Safety Culture Survey topic areas: Awareness, Distribution, Products, and Support. Some of the 

considerations may need additional NRC input or study to assess whether practical for the NRC, given its 

authority, stakeholders, and regulated community. 

Awareness 

Survey respondents thought they as individuals were more aware than the relative management and 

staff populations at their organizations. Most respondents (87.4%) report they are individually aware of 

the NRC’s and/or State regulator’s policy on Safety Culture but only about 38% of respondents feel most 

(81-100%) of the management and staff at their organizations are aware. In fact, about 25% of survey 

respondents thought 40% or less of the management and staff at their organizations were aware. This 

data indicates there is room to increase awareness of NRC and Agreement State Safety Culture policy 

across licensee organizations. 

Create an Environment for Open Safety Culture Dialogue: The discrepancy between personal 

awareness and that of others could be a misconception due to the absence of dialogue surrounding 

Safety Culture policy at an organization. NRC can create a culture of awareness at the organizational 

level by developing and providing guidelines for an open forum, or the establishment of a venue where 

members of an organization can interact and exchange ideas and information about Safety Culture. 

These guidelines will enable open dialogue and can be tailored based on the organization’s needs. NRC 

could work with Agreement States and licensee groups to develop discussion topics which could be used 

at lunch and learns that are both applicable and adaptable to all groups. NRC can market and share the 

open forum concept with different organizations. Awareness can be increased not only through the 

participation in such open forums and/or lunch and learns but through the discussions which take place 

prior to and after the forums. By encouraging open dialogue, the NRC can engage a wider audience and 

increase awareness. 

Distribution 

Enhance Correspondence with Automated Alerts and Notifications: 425 out of 754 survey respondents 

noted that correspondence (such as emails, letters, etc.) was the method by which they received Safety 

Culture information. As this was the most noted method, NRC may want to consider providing 

correspondence more frequently. NRC can reinforce Safety Culture information by continuing to provide 

regular updates to the NRC Safety Culture website, setting up automatic notification when relevant 

content is added to the website, provide emails with links to refresh knowledge of programs, safety tips, 

webinars, safety workshops, online training, relevant case studies. In addition, NRC may encourage 

those on their distribution list to actively share information with others in their organization. 

Continue Inspections As an Information Sharing Opportunity: 319 respondents out of 754 stated 

Inspections as an important source of receiving Safety Culture information. Numerous respondents have 

appreciated the role of inspectors in presenting Safety Culture information in a positive manner during 

inspections. “It is always helpful when an inspector or licensee staff guides you in Safety Culture in a 

positive manner.” Thus there is opportunity for NRC to further arm the inspectors with Safety Culture 

brochures, materials, and talking-points about Safety Culture to provide to individuals when conducting 

inspections. Conversations among inspectors and individuals at the sites help to increase awareness of 
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how Safety Culture pertains to the individual sites as opposed to the broader concepts. NRC can ensure 

inspectors are equipped with the proper information and that each inspector has the interpersonal skills 

and talking points necessary to engage with audiences at the specific sites. 

Have Varying Levels of Information Available to Meet Individual Organization’s Needs: Of the 744 

respondents, 67.4% agreed or strongly agreed the information their organizations received on Safety 

Culture was useful. Usefulness of the information may be limited by the current format of the 

information. Some respondents found the information too technical in language while others stated the 

information was good information for management level but not necessarily the workers. NRC faces the 

challenge of having a very diverse audience (by license type, organizational maturity, and location to 

name a few). Organizations with well-established Safety Culture programs may not find NRC provided 

materials useful in their current form because it either mimics the Safety Culture established there and 

does not provide more detailed guidelines of continuous improvement of a Safety Culture. Conversely, 

organizations with less robust Safety Culture programs may find the information very useful as it 

supplements or helps lay the foundation for Safety Culture awareness and education. To appeal to 

different organizations, NRC may consider having general tools and information concerning Safety 

Culture policy available with varying levels of detail. This would allow the organizations to access the 

information most relevant to them and their needs at any given time. For example, a company with a 

robust Safety Culture policy can access information relative to continuous improvement whereas an 

organization with a newer established Safety Culture may be seeking information related to developing 

a more robust Safety Culture. 

Products 

Respondents’ feedback concerning all NRC products was favorable. Data showed that users find the NRC 

Safety Culture website, NRC Safety Culture brochure, and the case studies helpful, informative, easy to 

find and up-to-date. NRC should continue to utilize these products to educate their audiences about 

Safety Culture. 

Grab Audience Attention with the Brochure and Case Studies: Overall, the survey respondents were 

appreciative of the NRC website (especially the new initiative Trait Talk), NRC brochure, and case 

studies, but fewer respondents found the NRC brochure or case studies engaging. There may be 

opportunities to make these NRC products more engaging for the agencies. Creative development, 

marketing and presentation can enable the “eye catching” quality. They can be made more interactive 

and relevant for a wider or more diverse audience. Some ideas to make them interactive are including 

an intriguing question or a scenario to draw a reader’s attention, or formatting the case studies in a 

manner similar to web-based training where someone could enter information or answer a question and 

receive information based on their input. 

Expand Use of Case Studies: Case studies were only noted 69 times by 754 respondents as a product 

with which they were familiar. This was in comparison to 390 for the NRC website, 228 for NRC 

brochure, and 206 for the State regulator’s website. This disparity in numbers may be due to people 

being unaware of the case studies or where they are located. This problem can be resolved by 

publicizing the case studies and taking about them during Q&A discussions, inspections, or sending 

emails or mailers specifically regarding case studies. Additionally, survey respondents requested case 

studies be developed specific to their daily work. This may not be feasible due to the numerous fields 

that NRC is associated with and the time and money it would take to develop just an extensive collection 

of case studies. Instead, NRC can consider making case studies more applicable to a wider audience. This 

can be achieved without developing all new case studies. Rather, NRC can consider developing 

information that highlights the main themes of each particular case study and how those themes tie to 

work in other operational areas or fields. 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 24 

Expand Safety Culture Product Offerings: The respondents also suggested that NRC expand their Safety 

Culture products to include self-assessments, webinars, online training, annual training, certifications for 

Safety Officers, monthly newsletters, safety workshops and seminars. Additional channels for the NRC to 

communicate messages could be through social media, webinars, training sessions, workshops or pilot 

programs. Understanding the target audiences, which communication avenues work effectively for 

them, and which ones are currently lacking are all critical in determining where to focus. 

Support 

There is tremendous opportunity for NRC to influence organizations and lead by example to ingrain the 

value of safety in the fabric of the organizations. 

Have Targeted Communications for Varying Organization Needs: Some respondents indicated that they 

had well matured, structured and successful safety organizations so any help or support from NRC 

seemed redundant to them. On the other hand, other respondents indicated that their organization was 

too small or had only minor safety issues needing limited support from NRC. NRC can develop 

mechanisms for categorizing organizations with mature safety practices who do not need much support 

from NRC and focusing on organizations with emerging critical safety support needs. The well-structured 

safety organizations can be developed and publicized by NRC as best practice and “potential” pool of 

resources for continuous improvement of Safety Culture programs. 

Review Current Communications Plan: There were some respondents who reported they have not 

received any information from NRC or have not heard anything about Safety Culture. Several 

respondents stated this survey was the first time they had been made aware there was even a Safety 

Culture Policy Statement. This highlights the fact that communications are not reaching all intended 

parties. It is recommended that NRC review its communications plan, including distribution lists, to 

ensure communications are frequent enough and a consistent message is reaching people through 

multiple channels. Additional channels for the NRC to communicate messages may be through social 

media, webinars, training sessions, workshops or pilot programs. Understanding the target audiences, 

which communication avenues work effectively for them, and which ones are less effective are all 

critical in determining where to focus. 

Increase Interactive Presence with Social Media: It is not only important to broadcast data in a 

unidirectional manner, but it is also important that NRC continue to make data easily accessible to those 

who seek out the information. NRC has made strong efforts to publicize their materials and information 

through the use of the website, correspondence, and social media. These efforts could be enhanced by 

interacting more with online user engagement and organizations tied to the NRC. For example, the 

Twitter account could be more interactive with those tweeting their articles and asking further 

questions or responding to comments posted on Facebook. 

Foster the Human Element of Support: Successful work relationships and interactions are based on 

trust and the free flow of information. NRC may want to continue to encourage the building of trusting 

and open dialogue relationships with licensees and Agreement States. NRC personnel can routinely 

contact state and licensee groups to act as a champion of Safety Culture. This will foster a mutually 

beneficial relationship. Licensees or Agreement State personnel will feel comfortable contacting their 

NRC POC to ask questions and raise concerns. In turn, NRC may be made aware of issues and/or 

additional areas requiring information on Safety Culture. 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 25 

Appendix A: Safety Culture Survey 

Survey Instructions

Thank you for taking the time to complete this survey. You have received this survey because you are a licensee of 

the Nuclear Regulatory Commission (NRC) or one of its Agreement State partners. This survey is voluntary and will 

be used to support the evaluation of the effectiveness of the NRC’s and Agreement States’ communications and 

outreach about Safety Culture and the Safety Culture Policy Statement. Your answers will be confidential and will 

not be attributed to or used to identify your organization or you personally. 

This survey should take no longer than 20 minutes of your time. 

If you have any questions about the survey instrument, please contact Eric Cross at LinkVisum Consulting Group 

(ecross@linkvisum.com or 703.442.4573). If you have any questions regarding the survey content, please contact 

Stephanie Morrow, Safety Culture Program Manager, at the Nuclear Regulatory Commission 

stephanie.morrow@nrc.gov or 301-415-1986). 

Please note that a government agency may not conduct or sponsor, and a person is not required to respond to, a 

collection of information unless it displays a currently valid OMB control number. Burden is estimated to average 

20 minutes per response. Please send comments regarding this burden estimate or any other aspect of this 

collection for information, including suggestions for reducing the burden to: Records and FOIA/Privacy Services 

Branch (T-5 F52), U.S. Nuclear Regulatory Commission, Washington, DC 20555-0001, or by e-mail to 

Infocollects.Resource@NRC.gov. 

OMB Control Number: 3150-0222 

Expiration: 07/31/2017 

In order to progress through this survey, please use the following navigation buttons: 

• Click the Next button to continue to the next page. 

• Click the Back button to return to the previous page. 

• Click the Submit button to finish and submit your survey. 

Question Type of Question 

Demographics

1. Licensee of: 

a. Nuclear Regulatory Commission (NRC) 

b. Illinois (IEMA) 

c. Minnesota 

d. North Carolina 

e. Ohio 

f. Rhode Island 

g. Virginia 

h. Washington 

i. Wisconsin 

Drop-Down Menu 

(Select one) 

2. Your Position (please select the most relevant position title):

a. Owner or Executive 

b. Management 

c. Safety Officer or Compliance Officer 

d. Technical staff 

e. Administrative staff 

f. Other: Please Specify (free text) 

Checkbox (Select 

one) 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 26 

Question Type of Question 

3. Type of License: 

a. Portable Gauge License 

b. Fixed Gauge License 

c. Industrial Radiography License 

d. Irradiator License 

e. Master Materials License 

f. Medical Use License 

g. Broad Scope License 

h. Research & Development, Gas Chromatographs, and X-Ray Fluorescence 

Analyzers 

i. Exempt Distribution License 

j. Possession License for Manufacturing and Distribution 

k. Commercial Radiopharmacy License 

l. Well Logging, Tracer, and Field Flood Study License 

m. License Authorizing Distribution to General Licensees 

n. Service Provider License (e.g., leak test, instrument calibration, 

decontamination) 

o. Possession License for Production of Radioactive Material Using an Accelerator 

p. Decommissioning Facility 

q. Uranium Recovery License 

r. Waste Disposal License 

s. License for Special Nuclear Material of Less than Critical Mass 

t. License for Special Nuclear Material of Greater than Critical Mass (Including 

Universities and Research Centers) 

u. Spent Fuel Storage License 

v. Fuel Transportation License 

w. Fuel Cycle Facility (Conversion/De-Conversion, Enrichment and Fuel Fabrication) 

x. Other: Please Specify (free text) 

Drop-Down Menu 

(Select one) 

Awareness 

Based on your knowledge and experience within your organization, please respond to the 

following questions to the best of your ability. 

4. I am aware of the NRC’s or my State regulator’s policy on Safety Culture (e.g., the Safety 

Culture Policy Statement). 

Yes or No 

5. In general, management in my organization is aware of the NRC’s or my State regulator’s 

policy on Safety Culture (e.g., the Safety Culture Policy Statement). 

6. In general, staff in my organization is aware of the NRC’s or my State regulator’s policy on 

Safety Culture (e.g., the Safety Culture Policy Statement). 

Most: 81%- 100%; 

Many: 61% - 80%; 

About Half: 41% - 

60%; 

Some: 21% - 40%; 

Few: 0% - 20% 

Don’t Know 

Distribution 

Based on your knowledge and experience within your organization, please respond to the 

following questions to the best of your ability. 

7. My organization has received information on Safety Culture from (select all that apply): 

a. Inspections 

b. Presentations (meetings, conferences, etc.) 

c. Correspondence (letters, email, etc.) 

d. The NRC’s Safety Culture website 

e. My State regulator’s website 

Checkbox (select all 

that apply) 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 27 

Question Type of Question 

f. Other (free text) 

8. It is easy and convenient to access information about Safety Culture from the NRC or my 

State regulator. 

9. The information my organization has received about Safety Culture is useful. 

Likert Scale 

(Strongly Agree to 

Strongly Disagree) 

10. Please provide examples of why your organization has or has not found information 

about Safety Culture to be useful. Free Text 

Products

The following set of questions asks for feedback on the NRC’s Safety Culture website 

(http://www.nrc.gov/about-nrc/regulatory/enforcement/safety-culture.html), and products 

available on the website such as the Safety Culture Case Studies and Safety Culture Brochure. 

Please indicate the products you are familiar with to provide feedback about those products. 

If applicable, select option “d” to provide feedback about Safety Culture information and 

materials on your State regulator’s website. 

11. Which of the following Safety Culture products are you familiar with? (select all that 

apply): 

a. The NRC’s Safety Culture website. 

b. The NRC’s Safety Culture brochure. 

c. The NRC’s Safety Culture case studies. 

d. Information about Safety Culture on my State regulator’s website. 

Qs 12, 13, 14, and 

15 will only be 

asked if respondent 

indicates they are 

familiar with the 

products (Q11). 

Checkbox (select all 

that apply) 

12. The NRC’s Safety Culture website is: 

a. User friendly 

b. Easy to find 

c. Up-to-date 

d. Informative 

e. Please provide any additional feedback about the NRC’s Safety Culture website. 

(free text) 

13. The NRC’s Safety Culture brochure is: 

a. Clear, logical, and easy to follow 

b. Easy to find 

c. Informative 

d. Appropriately detailed 

e. Engaging 

f. Helpful in increasing my organization’s knowledge and understanding of Safety 

Culture 

g. Please provide any additional feedback about the Safety Culture brochure. (free 

text) 

Likert Scale 

(Strongly Agree to 

Strongly Disagree) 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 28 

Question Type of Question 

14. The NRC’s Safety Culture case studies are: 

a. Clear, logical, and easy to follow 

b. Easy to find 

c. Informative 

d. Appropriately detailed 

e. Engaging 

f. Practical 

g. Helpful in increasing my organization’s knowledge and understanding of Safety 

Culture 

h. Please provide any additional feedback about the Safety Culture case studies. 

(free text) 

15. The Safety Culture information on my State regulator’s website is: 

a. User friendly 

b. Easy to find 

c. Up-to-date 

d. Please provide any additional feedback about the Safety Culture information on 

your State regulator’s website. (free text) 

Likert Scale 

(Strongly Agree to 

Strongly Disagree) 

16. Have you received or accessed any other Safety Culture products? If so, please list. (free 

text) 

17. Do you have suggestions for additional Safety Culture products or resources? (free text) 

Free text 

Support 

18. Overall, my organization is satisfied with the level of communications we have received 

about Safety Culture and the Safety Culture Policy Statement. 

19. Overall, my organization is satisfied with the quality of communications we have received 

about Safety Culture and the Safety Culture Policy Statement. 

Likert Scale 

(Strongly Agree to 

Strongly Disagree) 

20. How can the NRC or your State regulator continue to improve its communications about 

Safety Culture and the Safety Culture Policy Statement? Free text 

Survey Thank You Page

Thank you for completing this survey on the communications and outreach about Safety Culture and the Safety 

Culture Policy Statement. We know you are busy and appreciate the time you have taken to complete the survey. 

Your feedback is invaluable to continuously improving the NRC’s and your State regulator’s communications about 

Safety Culture. If you seek additional information on Safety Culture, please visit the NRC’s Safety Culture webpage 

at the following link: 

http://www.nrc.gov/about-nrc/regulatory/enforcement/safety-culture.html
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

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Appendix B: Summary of Qualitative Feedback 

In this Appendix we have summarized the open-text answers to survey questions first at the aggregate 

level and then at the state level, including some interesting direct quotes from the survey respondents. 

Aggregate 

Summary feedback about usefulness of information on Safety Culture 

• Material from NRC is useful to supplement current training for some respondents 

• Some respondents have appreciated material from NRC and have used them to educate people 

• Respondents have stressed the importance of Safety Culture and recognized its importance 

• Some respondents report they have very mature and well developed safety programs and do 

not need much support from NRC 

• Some respondents report that they have not received information from NRC or do not 

understand them or how it applies to them 

• Some respondents report that they have not heard anything about it 

Summary feedback about NRC website: 

• Almost all respondents reported that NRC website was very useful, user-friendly, easy access, 

fast loading, well-designed 

• Few respondents wanted more case studies, clickable squares, email notifications when things 

are added 

Summary feedback about NRC Safety Culture brochures: 

• Most respondents reported that the brochure was well-developed, informative, easy to read 

and attractive and they used it for their meeting and training. It helped people to cooperate 

with each other for safety 

• Few respondents reported that the brochure needs more explanation, is not for common 

people but only for experts 

Summary feedback about Safety Case Studies: 

• Most respondents appreciated the case studies and said that they were used for training 

purposes and information 

• Few respondents suggested more examples and more specific case studies (e.g. with specific 

radioactive cases). 

Summary feedback about State Regulator’s website: 

• Did not get much feedback except that one respondent finds it useful and the other reported 

that the State offered several services related to safety 

Summary feedback about how NRC and State can continue to improve their communication: 

• More communication, more ways of communication, reinforce concepts, monthly newsletters, 

numerous case studies, frequent Q&A and discussions, ongoing advertisements and invitations 

to mailing lists and forums 

• Continue to update website, continue communication, send reminders with links to refresh 

programs, safety tips, conduct webinars, online training, continue what NRC is doing 

• Send out physical information including letters, mailers and pamphlets and training material 

• Trend metric or dashboard will be helpful to show NRC environment 

• Focus more or larger firms and medical areas as they need services more 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 30 

• Sending information and communication directly to Executive Management Representatives, 

(and not only to RSOs) and not through the States 

• Regional safety workshops by NRC for licensees 

• Email RSOs as more guidelines and newsletters are produced, mandatory training and 

certifications for RSO’s 

• Overall federal government voice for safety will be good rather than “just NRC” 

• Involve and engage public to enhance safety consciousness culture, the message that “safety is 

everyone’s responsibility” 

• Make them easier to understand, simple message, more relevant, “bold note” on Safety Culture 

information, pertinent or specific examples 

• Inspectors should present it during inspections, “boots on the ground”, emphasis on Safety 

Culture inspections rather than “traditional compliance inspections” 

• Potential for adding this to audit program requirements/review by the Rad Safety Program 

• Few respondents report that no communication has reached them 

NRC Only 

Summary feedback about Information on Safety Culture: 

• Send regular updates (if any) to RSO 

• Address safety culture in a positive manner 

• Improve dissemination of data and information 

Illinois 

Summary feedback about Information on Safety Culture: 

• Difficult to find information on the website, website is “very unfriendly” 

• Increase awareness of safety, serve as positive reinforcement to our safety program 

• Reminders for safety issues are useful, “It brings certain issues into the forefront and refreshes 

everyone’s commitment to safety”, “nuclear Safety Culture as the core of values and behaviors 

setting goals to ensure protection of people and the environment”, was very helpful in 

development of Radiation Accidents Policy/Procedure 

• “State regulatory agency does a good job of managing and organization of safety information” 

• “Our CEO has worked energetically over several years to institute an organization wide Safety 

Culture.” We have our own safety program, strong internal mechanism for all types of 

laboratory safety, “Safety Culture statement and philosophy was in agreement with our own” 

• Received different emails concerning Safety Council 

• Added “check list” to our work process to ensure that all necessary checks are made every time 

a procedure is carried out 

• “Working on become accredited through the Joint Commission and seek information often. Our 

culture at FHN is centered-around patient safety...” 

• Good general basic information which goes well with patient care and serves as good reminders 

• “Learnt a lot about safety from this survey” 

• “I’m the compliance and regulatory administrator. I research and present safety information to 

our team at our monthly safety meetings” 

• “It was suggested by the NRC that we embrace Safety Culture. We hired a well-experienced 

consultant... We have found Safety Culture very useful, most employees now know about it” 

• Received brochures, handouts, posters displayed them on employee boards, reinforce our own 

training, “vigilant in our participation and application of training program” 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 31 

• Few respondents reported that they did not know about the Safety Culture 

Minnesota: 

Summary feedback about Information on Safety Culture: 

• Some respondents reported that they had no prior knowledge of policy implementation, not 

received any information and they tried in vain to locate it on the Minnesota website 

• “Use information with staff in annual refresher training to work safely with radioactive material” 

• “Do not use radioactive materials Safety Culture info we do take care in fostering appropriate 

Safety Culture for a heavy industrial setting...” 

• “It is always helpful when an inspector or license staff guide you in Safety Culture in a positive 

manner”, “the officials have always kept us up to date on safety issues and the changes that are 

coming”, “the information keeps us aware and up to date” 

• “Have not received anything from Minnesota Dept. of Health regarding this”, “once I heard 

about it, I was able to find all of the info. I just feel it took a long time for Agreement States to 

get the word out” 

• “Continue what you’re doing”. “I have found it to be useful”. It is concise and well stated, it 

reinforces common practices and guidelines for reducing radiation exposure to staff and public 

and safekeeping of radioactive material” 

• “Send correspondences via email, update, pamphlets, etc.” 

• “Send regular updates to RSO” 

• “We hired a consultant that had previous experience with NRC and the Safety Culture and he 

provided information. We have found Safety Culture to be very useful in our organization...” 

North Carolina: 

Summary feedback about Information on Safety Culture: 

• “It is redundant to our own policies promoting Safety Culture in our organization” 

• “It makes employees aware of the importance of our jobs as manufacturers in the nuclear and 

nuclear medicine shipping and storage packages” 

• “This really has little impact on an organization with a good safety process and culture, and fails 

to add value for resources expended in education of this initiative by the federal agency” 

• “Although many of the traits of a Positive Safety Culture seems to be common sense, actually 

having them printed should make more of an impact. Leadership and accountability should be 

foremost and the other traits will follow” 

• “One of the best ways to make good practices a part of one's daily work is to create a way of 

thinking about safety in the organization that promotes openness, clear lines of communication, 

awareness of standards, and an educated approach to the use and disposal of radioactive 

materials” 

• “Presentations at local level are very helpful- example local “safety schools" sponsored by NC” 

• “We can review examples of ways our site demonstrate Safety Culture traits during inspections” 

• “maybe put a link on ncradiation.net website to the NRC Safety Culture & Policy statement”, 

information on websites, provide list of training resources 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 32 

Ohio: 

Summary feedback about Information on Safety Culture: 

• “Send regular updates via email to RSO”, “send more information to license holders” 

• “Address Safety Culture in a positive manner” 

• “Continue your outreach program. It is one of the best ways to engage people from 

multiple locations” 

• “Ohio Department of Health Radiation Program is made up of former RTs and HP 

technicians. They are ignorant of managerial skills, organizational behavior and medical 

/health physics” 

• “Add information on it to the state’s license renewal page” 

• “Encourage self-identification and correction of problems during inspections” 

• “I would like to receive guidance on specific actions that can be taken to establish and 

maintain a positive Safety Culture environment in my organization” 

Rhode Island: 

Summary feedback about Information on Safety Culture: 

• “If licensees are forced to tolerate this ridiculous, ill-conceived initiative, at least put it into a 

regulation with specific, achievable compliance expectations (after a reasonable comment 

period, which of course the NRC will merely defend their efforts rather than heed licensee 

complaints)” 

• “Send regular updates (if any ) to RSO” 

Virginia: 

Summary feedback about Information on Safety Culture: 

• Some respondents are not aware or have no information about the Safety Culture 

propagated by NRC but some of them follow their own policies and guidelines 

• “...the Safety Culture does not seem to add value to the organization but probably does 

create enhanced safety for the state. It is more work, such as the review of individuals with 

fingerprinting and background checks to have to go through the process again after 10 

years. The GTRI initiative has also created slightly more safety but many more problems 

with the equipment, monitoring and reports” 

• “Our company policies usually are more stringent than regulatory safety programs. We 

utilized the information from many regulatory agencies and integrate them into our own 

culture” 

• “Leadership Safety Values and Actions our facility leads by example, Personal Accountability 

is important so that each employee is responsible for his her day to day safe work habits. 

Environment for Raising Concerns is probably the most important due to the open door 

policy on any concerns to any manager” 

• “We have always a practiced a culture of safety but the information provided by the NRC is 

useful as well” 

• “It’s too broad and isn’t directed to my market segment” 

• Keeps us up to date on safety issues, solutions and upcoming changes, 

reconfirms/reinforces that we are already trying to accomplish in culture change, “provides 

good talking points for daily safety job briefs”, “found the poster information useful for 

educating staff”, “makes employees aware of the company and individual responsibility 

towards a safe workplace” 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 33 

• Posted posters for employees, used hand out brochures regarding Safety Culture for 

training, website is very user friendly 

• “It is always helpful when an inspector or licensee staff guide you in Safety Culture in a 

positive manner” 

• “Important to include radioactive material safety into our safety programs including I2P2” 

• “However, it is more than ideal it is a core value for the NRC, and it allows the company an 

opportunity to stand up a Safety Culture that is transparent and viable” 

• Send regular updates to RSO or those who have a license with Federal & state government, 

updates to be easily accessible via email or website, better notification when new 

information is available, periodic reminders and updates addressing Safety Culture in a 

positive manner 

• Request for more case studies and actual scenarios, mailings, brochures, webinars and 

newsletters and utilization of website and public face to face meetings 

• “Provide policy statement template” 

• “Make sure companies hiring new employees are aware of you and ensure they have access 

to the information or even training materials” 

• “By sincerely implementing the idea that part of Safety Culture is a two-way discussion of 

safety problems as they occur, near misses (or good catches depending on your point of 

view), and ideas for safety improvement, WITHOUT FEAR OF RETRIBUTION. I am not sure it 

is the case that all licensees believe that such conversations can be had with regulators in 

such an open environment.” 

Washington: 

Summary feedback about Information on Safety Culture: 

• Some respondents reported that they did not receive the information, were unaware or 

that the information was not needed since they have their own program and policies 

• “Radiation safety program is well managed and other areas of safety, are beginning to 

review to see if it can be duplicated” 

• “Washington State Provides Regular Bulletins and Updates. Company policy requires 

regular review and update of the on-site Radiation Safety Manual and associated 

training of personnel” 

• “As a large research University the topic of laboratory safety and everyone's attitude 

about safety is high priority. We appreciate the NRC and State's reinforcement that 

safety is important every day and always” 

• ‘The Safety Culture information is helpful because it is in a concise format that states 

clearly what is expected. It is helpful when training new employees to enforce the 

principles of accountability, work processes and a questioning attitude” 

• “Just because NRC/Agreement State also promotes a Safety Culture, it does not have an 

additional effect but just reinforces all of the other positive messages on safety. We 

also have engineered our equipment with multiple safety interlocks and have a great 

record of no mishaps in over twenty years. We also consistently show nearly zero 

exposure year after year.” 

• “Safety Culture has to start with upper management, and rolling it out takes years to do, 

as you need to actually change how people think and work” 

• “The brochure about Safety Culture is short and well organized, and easy to find on the 

DOH.WA.Gov site” 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 34 

• “My organization has created a non-threatening Safety Culture whereby employees are 

willing to communicate radiation safety issues without fear of retribution. This has 

helped to promote radiation risk awareness and responsibility. Both basic and selfdirected safety compliance systems have been developed (radiation safety training 

programs and procedures and processes to comply with regulations) to improve the 

quality and effectiveness of radiation safety. Good radiation safety practices and 

positive achievements (i.e., inspections with no items of non-compliance; decreased 

exposure doses to staff; purchasing needed radiation safety equipment; support of the 

Radiation Safety Officer) are recognized across the organization, making this culture a 

part of everyday life from the top down” 

• Easy access, prompt response if there is questions and overall easy to understand 

• “Safety Culture has not to my knowledge been part of recent communication with WA 

State” 

• “We feel that communication materials to employees regarding Safety Culture from 

Federal and State Agencies let our employees know that they have a voice, and that 

they are an integral part of the safety community” 

• ‘It is a little wordy. Also, the business-speak (stakeholders, policy statement, etc.) tend 

to make scientists comatose, and those are the people I generally want to reach. My 

facility is small enough that admin lets me handle the Radiation Safety issues and does 

not try to implement changes that would adversely affect the program, but they are 

already aware of the importance of maintaining the program as stringently as possible.” 

• Needs specific examples, “as it would apply to the portable nuclear gauge industry” 

• I find it extremely difficult to navigate if you are not familiar with what you are looking 

for. Especially when it comes to finding license renewal/application information/forms. 

Wisconsin: 

Summary feedback about Information on Safety Culture: 

• Information was not provided, unaware of Safety Culture website, information was not 

very specific, information seems vague with no clear guidelines 

• Share the information with staff and technicians to establish and maintain a positive 

Safety Culture, useful in our annual refresher training, found the website very useful 

• “Could use more direct contact i.e. newsletter or emails” 

• “Over the last few years Wisconsin has made multiple changes to its website making 

sometimes difficult to find information that may have been easily acceptable in a 

previous version of their website” 

• “It is always helpful when an inspector or licensee staff guide you in Safety Culture in a 

positive manner” 

• “We have found Safety Culture to be very useful in our organization and most of our 

employees now know about Safety Culture” 

• “The examples presented in the literature we received provided us with a guideline for 

our organization to implement a Safety Culture within our companies handbook” 

• Posted safety posters with our other notifications/license(s) on our employee board, the 

NRC brochure is very wordy 

• “The company itself has a very well developed plan for the Safety Culture. We have 

been owned by this particular company for 10 years and with it came our EHS program 

with commitment cards which state a lot of the responsibilities you noted in your 

presentation. The Safety Culture is not new to me or my employees” 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 35 

• “The information has aided our organization in its ability to maintain a level of security 

and awareness during the operation, transportation and storage of our portable hand 

held device, which keeps everyone safe” 

• Like the NRC website, easy to use, especially “Trait Talks” 

• State Wisconsin’s website is useful and adequate, website difficult to navigate 

• Website’s usage should be promoted, suggest workshops, seminars and videos 

• “Self-assessments have always helped in the updating of policies. Using this tool 

reminds us to update the safety policies.” 

• “Continue your outreach program. It is one of the best ways to engage people from 

multiple locations” 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Appendix C: License Group Categorization 

Original License Category

A. Portable Gauge License B. Fixed Gauge License C. Industrial Radiography License D. Irradiator License E. Master Materials License F. Medical Use License G. Broad Scope License H. Research & Development; Gas Chromatographs, and Xray Fluorescence Analyzers I. Exempt Distribution License J. Possession License for Manufacturing and DistributionK. Commercial Radiopharmacy License L. Well Logging, Tracer, and Field Floor Study License M. License Authorizing Distribution to General LicenseesN. Service Provider License (e.g. leak test, instrument 

calibration, decontamination) 

O. Possession License for Production of Radioactive 

Material Using an Accelerator 

P. Decommissioning Facility Q. Uranium Recovery License R. Waste Disposal License S. License for Special Nuclear Material of Less than 

Critical Mass 

T. License for Special Nuclear Material of Greater than 

Critical Mass (including Universities and Research Centers) 

U. Spent Fuel Storage License V. Fuel Transportation License W. Fuel Cycle Facility (Conversion/De-conversion, 

Enrichment and Fuel Fabrication) 

X. Other (Please Specify) 

New Assigned License Cate

A. Portable Gauge License B. Fixed Gauge License C. Industrial Radiography & Well Logging 

• License L (Well Logging, Tracer, and Field 

D. Irradiator License E. Master Materials License F. Medical Use License G. Broad Scope License H. Research & Development; Gas Chromat

Fluorescence Analyzers 

I. Exempt Distribution License J. Possession License for Manufacturing a

• License M (Authorizing Distribution to G• License O (Possession for Production of 

K. Commercial Radiopharmacy License N. Service Provider License S. License for Special Nuclear Material LesU. Spent Fuel Storage License

• License V (Fuel Transportation)

W. Fuel Cycle Facility (Conversion/De-conv

and Fuel Fabrication)

X. Other*

• License P (Decommissioning Facility)

• License Q (Uranium Recovery)

• License R (Waste Disposal)

• License T (Special Nuclear Material of G

Mass)

*Individually specified “Other” licensees were assi
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 37 

Appendix D: License Group Survey Results Summary Charts 

The tables included in this appendix view survey responses based on license type. Each table provides a summary of all 

license types for survey questions. The tables show answers by response percentage based on the n (or number of 

respondents) per question. Table 7 below summarizes the N per each survey question by license type group. 

Percentages highlighted green reveal a 10% or greater positive response while those in red reveal a 10% or greater 

negative response in comparison to the aggregate survey responses. Insights can be gained by reviewing the charts from 

this perspective. For example, if 80% of the aggregate results agreed with a statement of satisfaction and one license 

group had 60% of respondents agree with the statement, the 60% would be noted in red. NRC leadership, equipped with 

this information and associated recommendations contained within this report, can determine the best course of action 

to address any negative perception by license type. 

Table 7: License Group Respondents by Survey Question: 

Question P

ortable

Gaug

e

Fix

e

d

Gau

ge

In

d

ustrial Radiograp

hy

an

d

Well Loggin

g

Irradiator

Master Materials

M

e

dical Use

Broad

Scop

e

R&

D, Gas

Chromatograp

hs,

X-ray Fluoresce

nce Exe

m

pt Distributio

n

P

ossession -Man

ufacturing

an

d

Distrib

utio

n

Co

m

m

ercial Radiograp

hy

S

ervice

Pro

vider

S

pecial N

uclear Material

of Less than

Critical Mass

S

pe

nt Fu

el Storage

Fu

el Cycle Facility

Oth

er

Total Respondents 184 77 46 25 15 195 82 43 10 31 12 23 14 8 5 76

Individual Awareness 183 77 46 25 15 194 82 42 10 31 11 22 14 7 5 74

Management Awareness 183 77 46 25 15 194 82 43 10 31 12 23 14 7 5 76

Staff Awareness 184 77 45 25 15 195 82 43 10 31 12 23 14 8 5 76

Methods by Which Information Received 184 77 46 25 15 195 82 43 10 31 12 22 14 8 5 76

Ease and Convenience of Information Access 181 77 45 25 15 194 82 43 10 31 12 23 14 8 5 76

Usefulness of Information 181 77 46 25 14 193 82 43 9 31 12 23 14 8 5 75

Safety Culture Product Familiarity 184 77 46 25 15 195 82 43 10 31 12 23 14 8 5 76

Website- User Friendly 88 42 26 14 8 101 48 21 5 17 7 12 5 6 4 45

Website- Easy to Find 86 41 26 14 8 100 48 21 5 16 7 12 5 6 4 42

Website- Up-to-Date 86 41 26 14 7 98 48 21 5 16 7 12 5 5 4 42

Website- Informative 86 41 26 14 8 99 48 21 5 16 7 11 5 6 4 42

Brochure- Clear, Logical, & Easy to Follow 57 19 18 8 5 48 39 12 5 7 2 5 2 6 3 24

Brochure- Easy to Find 57 19 18 8 5 49 39 12 5 7 2 4 2 6 3 24

Brochure- Informative 57 19 18 7 5 48 39 12 5 7 2 5 2 6 3 24

Brochure- Appropriately Detailed 56 19 18 8 5 48 39 12 5 7 2 5 2 6 3 22

Brochure- Engaging 57 19 18 8 5 48 39 12 5 7 2 5 2 5 3 24

Brochure- Helpful 57 19 18 8 5 48 39 12 5 7 2 5 2 6 3 24

Case Studies- Clear, Logical, & Easy to Follow 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Easy to Find 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Informative 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Appropriately Detailed 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Engaging 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Practical 13 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

Case Studies- Helpful 14 6 9 3 2 13 13 7 0 3 0 5 1 2 1 9

State Website- User Friendly 46 25 16 6 2 54 23 18 2 6 4 6 4 0 1 23

State Website- Easy to Find 46 25 15 6 2 53 23 17 2 6 4 6 4 0 1 23

State Website- Up-to-Date 45 25 16 6 2 53 23 17 2 6 4 6 4 0 1 23

State Website- Informative 46 25 15 6 2 54 23 17 2 6 4 6 4 0 1 23

Satisfaction with Level of Communication 182 77 46 24 14 192 82 43 10 31 12 23 14 7 5 75

Satisfaction with Quality of Communication 181 77 45 25 15 192 81 43 10 31 12 23 14 8 5 74
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 

Awareness 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Distribution Questions Answer Options Agg

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ega

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Inspections 42% 45% 42% 57% 60% 1% 38% 44% 47% 30% 39% 42% 30% Presentations 23% 23% 13% 41% 36% 2% 15% 33% 19% 40% 29% 8% 30% Correspondence 56% 56% 57% 52% 76% 67% 54% 63% 49% 60% 61% 50% 65% NRC's Safety Culture website 31% 32% 21% 46% 36% 20% 28% 49% 26% 30% 29% 25% 30% My State regulator's website 24% 24% 27% 35% 24% 7% 24% 26% 40% 20% 13% 17% 26% Other 10% 10% 14% 9% 4% 13% 10% 7% 19% 10% 19% 8% 17% Favorable 69% 67% 64% 73% 80% 60% 69% 74% 70% 80% 74% 67% 78% Neutral 27% 28% 32% 24% 8% 40% 27% 23% 30% 20% 16% 33% 17% Unfavorable 4% 4% 4% 2% 12% 0% 4% 2% 0% 0% 10% 0% 4% 

Methods by 

Which 

Information is 

ReceivedEase and 

Convenience of 

Information 

Access

Favorable 67% 69% 60% 74% 72% 50% 65% 67% 70% 78% 77% 58% 65% Neutral 29% 27% 33% 26% 20% 50% 32% 29% 26% 22% 19% 42% 22% Unfavorable 4% 4% 7% 0% 8% 0% 3% 4% 5% 0% 3% 0% 13% 

Usefulness of 

Information

Distribution 

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Products Questions Answer Options Agg

r

ega

t

e

Porta

b

l

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G

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Fix

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The NRC's Safety Culture website 52% 48% 53% 57% 56% 53% 53% 60% 49% 50% 55% 58% 52% The NRC's Safety Culture brochure 30% 31% 23% 39% 32% 33% 26% 48% 28% 50% 23% 17% 26% The NRC's Safety Culture case studies 9% 8% 6% 20% 12% 13% 7% 16% 16% 0% 10% 8% 22% Information on my State regulator's website 27% 25% 30% 35% 24% 13% 28% 28% 44% 20% 19% 42% 26% Favorable 87% 85% 88% 92% 100% 63% 85% 88% 90% 80% 94% 71% 92% Neutral 12% 11% 5% 8% 0% 25% 15% 13% 10% 20% 6% 29% 8% Unfavorable 2% 3% 7% 0% 0% 13% 0% 0% 0% 0% 0% 0% 0% Favorable 84% 85% 83% 92% 86% 88% 84% 81% 90% 80% 81% 71% 75% Neutral 13% 13% 8% 8% 14% 13% 14% 19% 10% 20% 13% 29% 17% Unfavorable 3% 2% 10% 0% 0% 0% 2% 0% 0% 0% 6% 0% 8% Favorable 78% 77% 73% 92% 79% 57% 78% 77% 67% 80% 81% 100% 75% Neutral 21% 23% 20% 8% 21% 43% 22% 23% 33% 20% 19% 0% 25% Unfavorable 1% 0% 8% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Favorable 83% 78% 83% 92% 93% 75% 85% 77% 90% 80% 94% 100% 82% Neutral 15% 19% 10% 8% 7% 25% 15% 21% 10% 20% 6% 0% 18% Unfavorable 2% 3% 8% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 

Safety Culture 

Product 

Familiarity

User Friendly

Easy to Find

Up-to-Date

Informative

Products (1 of 4) Q11: Product Familiarity Q12A-D: NRC Safety Culture Website

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Products Questions

Answer Options Agg

r

ega

t

e

P

orta

bl

e

G

a

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e

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Favorable 88% 81% 78% 94% 100% 80% 88% 92% 100% 80% 100% 100% 100% 1Neutral 10% 16% 11% 6% 0% 20% 13% 8% 0% 20% 0% 0% 0% Unfavorable 2% 4% 11% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Favorable 82% 79% 67% 94% 88% 60% 86% 79% 100% 80% 100% 100% 75% 1Neutral 16% 16% 22% 6% 13% 40% 14% 21% 0% 20% 0% 0% 25% Unfavorable 2% 5% 11% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Favorable 87% 82% 67% 94% 86% 100% 88% 87% 100% 80% 86% 100% 100% Neutral 11% 12% 22% 6% 14% 0% 13% 13% 0% 20% 14% 0% 0% Unfavorable 2% 5% 11% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Favorable 80% 73% 67% 94% 88% 100% 79% 82% 100% 80% 86% 100% 80% Neutral 18% 23% 22% 6% 13% 0% 21% 18% 0% 20% 14% 0% 20% Unfavorable 2% 4% 11% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Favorable 59% 56% 44% 61% 88% 40% 63% 62% 67% 40% 57% 100% 60% Neutral 38% 39% 44% 39% 13% 60% 35% 36% 33% 60% 43% 0% 40% Unfavorable 3% 5% 11% 0% 0% 0% 2% 3% 0% 0% 0% 0% 0% Favorable 76% 77% 61% 94% 75% 80% 81% 77% 75% 60% 71% 100% 40% Neutral 20% 18% 22% 6% 25% 20% 19% 21% 17% 40% 29% 0% 40% Unfavorable 4% 5% 17% 0% 0% 0% 0% 3% 8% 0% 0% 0% 20% 

Helpful

Clear, Logical, 

and Easy to 

Follow

Easy to FindInformative

Appropriately 

Detailed

Engaging

Products (2 of 4) Q13A-F: NRC Safety Culture Brochure 

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Products Questions Answer Options Agg

r

ega

t

e

P

o

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b

l

e

G

a

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Fix

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d

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Favorable 88% 71% 80% 78% 100% 100% 92% 85% 100% NR 67% NR 100% 100% 100% 100Neutral 9% 14% 20% 22% 0% 0% 8% 15% 0% NR 33% NR 0% 0% 0% Unfavorable 3% 14% 0% 0% 0% 0% 0% 0% 0% NR 0% NR 0% 0% 0% Favorable 76% 64% 40% 67% 100% 100% 77% 62% 71% NR 100% NR 100% 100% 100% 100Neutral 18% 14% 60% 33% 0% 0% 15% 38% 29% NR 0% NR 0% 0% 0% Unfavorable 6% 21% 0% 0% 0% 0% 8% 0% 0% NR 0% NR 0% 0% 0% Favorable 88% 71% 80% 89% 100% 100% 100% 77% 86% NR 100% NR 100% 100% 100% 100Neutral 10% 21% 20% 11% 0% 0% 0% 23% 14% NR 0% NR 0% 0% 0% Unfavorable 1% 7% 0% 0% 0% 0% 0% 0% 0% NR 0% NR 0% 0% 0% Favorable 78% 64% 60% 44% 67% 100% 92% 54% 71% NR 67% NR 100% 100% 100% 100Neutral 21% 29% 40% 56% 33% 0% 8% 46% 29% NR 33% NR 0% 0% 0% Unfavorable 1% 7% 0% 0% 0% 0% 0% 0% 0% NR 0% NR 0% 0% 0% Favorable 67% 43% 20% 44% 67% 100% 85% 54% 57% NR 67% NR 80% 100% 100% 100Neutral 28% 43% 80% 44% 33% 0% 15% 46% 43% NR 33% NR 20% 0% 0% Unfavorable 4% 14% 0% 11% 0% 0% 0% 0% 0% NR 0% NR 0% 0% 0% Favorable 80% 69% 60% 78% 67% 100% 77% 85% 86% NR 100% NR 80% 100% 100% 100Neutral 20% 31% 40% 22% 33% 0% 23% 15% 14% NR 0% NR 20% 0% 0% Unfavorable 0% 0% 0% 0% 0% 0% 0% 0% 0% NR 0% NR 0% 0% 0% Favorable 82% 64% 60% 89% 100% 100% 92% 77% 71% NR 100% NR 80% 100% 100% 100Neutral 9% 21% 20% 11% 0% 0% 0% 15% 0% NR 0% NR 0% 0% 0% Unfavorable 9% 14% 20% 0% 0% 0% 8% 8% 29% NR 0% NR 20% 0% 0% 

Helpful

Clear, Logical, 

and Easy to 

Follow

Easy to FindInformative

Appropriately 

Detailed 

Engaging

Practical

Products (3 of 4) Q14A-G: NRC Safety Culture Case Studies

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses 

Products Questions

Answer Options Agg

r

ega

t

e

P

orta

b

l

e

G

a

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e

Fix

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d

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Favorable 75% 74% 70% 81% 83% 50% 81% 65% 72% 100% 83% 75% 83% Neutral 23% 26% 26% 19% 17% 50% 17% 30% 28% 0% 0% 25% 17% Unfavorable 2% 0% 4% 0% 0% 0% 2% 4% 0% 0% 17% 0% 0% Favorable 71% 65% 70% 80% 83% 50% 75% 61% 71% 50% 83% 75% 67% Neutral 24% 30% 22% 13% 17% 50% 19% 35% 29% 50% 0% 25% 33% Unfavorable 5% 4% 9% 7% 0% 0% 6% 4% 0% 0% 17% 0% 0% Favorable 74% 67% 70% 75% 83% 100% 81% 65% 65% 100% 67% 75% 67% Neutral 26% 33% 30% 25% 17% 0% 17% 35% 35% 0% 33% 25% 33% Unfavorable 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% Favorable 78% 78% 70% 80% 83% 100% 81% 65% 88% 100% 83% 75% 83% Neutral 22% 22% 30% 20% 17% 0% 19% 35% 12% 0% 17% 25% 17% Unfavorable 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 

User Friendly

Easy to Find

Up-to-Date

Informative

Products (4 of 4) Q15A-D: Information on My State Regulator’s Website
Task Order 4: NRC Safety Culture Outreach Survey, Final Report 

 

Green = 10% or more positive response than aggregate; Red: 10% or more negative than aggregate. NR = No responses

Support 

Support Questions

Answer Options Agg

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P

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de

r

Favorable 62% 62% 57% 67% 76% 57% 63% 56% 63% 80% 71% 58% 57% Neutral 27% 27% 31% 33% 12% 43% 25% 29% 23% 20% 16% 33% 26% Unfavorable 11% 11% 12% 0% 12% 0% 12% 15% 14% 0% 13% 8% 17% Favorable 64% 62% 60% 64% 75% 60% 64% 60% 65% 80% 74% 58% 61% Neutral 27% 27% 28% 36% 13% 40% 28% 30% 23% 20% 13% 42% 22% Unfavorable 9% 10% 12% 0% 13% 0% 8% 10% 12% 0% 13% 0% 17% 

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LEVEL of 

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Satisfaction with 

QUALITY of 

Communications