733 10UlStreet,NW, Suite3002 Washiugton, DC 20001

Washington. DC

July 16, 2014
U.S. Department of Transportation Docket Section Docket OST-1998-3304 1200 New Jersey Avenue, SE Washington, DC 20590 

### Re: Silk Way WestAirlilles: Plall toAddress theNeeds ofFamilies ofPassellgers blvolved illAircraft Accidellts Pursuallt to 49 

### U.S.C ~ 41313 

### (c) Enclosed please find Silk Way West Airlines Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents Pursuant to 49 U.S.C. 

## S 41313 (c), and in compliance with Section 809 of the Vision 100-Century of Aviation Reauthorization Act (p.L. 108-176, 117 Stat. 2490, December 12,2003).

Please contact the undersigned ifyou have any questions or comments with respect to the enclosed document.

Respectfully Submitted,

Ekaterina A. Grimes Consultant for Silk Way West Airlines
Enclosures

### SILK WAY WEST AIRLINES

PLAN TO ADDRESS NEEDS OF FAMILIES OF PASSENGERS INVOLVED IN FOREIGN AIR

CARRIER ACCIDENTS (In accordance with the Foreign Air Carrier Family Support Act of 1997, signed in law on December 16, 1997, amendment 41313 to the Chapter 413 of Title 49 United States Code (transportation), the Wendell H. Ford Aviation Investment and Reform Act for the 2111 Century, and the Vision tOO-CenturyofAviation Reauthorization Act (P.L.I08-176, J]7 Stat. 2490, December 12, 2003)

PURPOSE: SilkWay West Airlines ("Carrier") hereby adopts this Planto Address Nccds ofFamilies of Passengers Involved inForeign Air Carrier Accidents ("Family Assistance Plan" or "Plan") in order to: (i) actinthe bestinterests ofthe families ofpassengers involved inanyaircraft accident involving Carrier's aircraft andresnlting inamajor loss oflife; (ii) treat the memhers ofsuchfamilies with dignity andrespect andto assistthem inthe manner outlined below; (iii) coordinate thc assistance whichCarrierprovides tofamilies ofpassengers withthe efforts oftheNational Transportation Safety Board ("NTSB") and other governmental agencies inthe event ofanaviation disaster; aswell aswithpartner airlines; and (iv) fulfil Carrier's responsibilities underthe Foreign Carrier Family SupportAct of 1997, the Wendell H. Ford Aviation Investment and Refonn Actforthe 21" Century, andthe Vision 100-Century ofAviation Reauthorization Act (Section 809). 

### PLAN:

(1) TELEPHONE NUMBER The Carrier will maintain procedures for publicizing a reliable toll-free telephone number to be used in the event of an air accident involving its aircraft, and assigning staff to take calls at such number from families of passengers involved in such accident.(2) NOTIFICATION OF FAMILIES

(3) NOTICE PROVIDED AS SOON AS POSSIDLE

(4) .LIST OF PASSENGERS

(5) CONSULTATION REGARDING DISPOSITION OF REMAINS AND EFFECTS

(6)RETURN OF POSSESSIONS Before providing any public notice ofthe passengers involved in an aircraft accident in an aircraft under the control ofthe Carrier, resulting in major Joss of life, such notice will be provided in person to the families of such passengers by suitable trained representatives of the Carrier, and/or through an organization designated forthe accidentbythe Board. Whether or not the names of all of the passengers have been verified, the notice required in paragraph (2) above will be provided as soon as practicable once the Carrier has verified the identity ofpassengers affected inthe airaccident. Immediately after the accident the Carrier will begin the process of determining which passengers (revenue and non-revenue) boarded the flight. Upon request, theCarrier willrelease such list to the director of family support services designated for the accident under section 1I36(a)(1), and to the organization designated for the accident under section 1I36(a)(2). The passenger list will reflect the best available information at the time of the request. The Carrier will emphasize to involved personnel the confidential/sensitive nature of the information contained in the list; mark the list as "preliminary and unconfirmed," if appropriate, and update the list periodically. The Carrier will establish and maintain an intemal policy prohibiting unauthorized release ofmanifest information. The Carrier will consult with the family ofeach passenger about the disposition of any remains and personal effects of the passengers involved in the air accident in the aircraft under control of the Carrier, and will act in accordance with a written decision by the family. Personal effects will be available for immediate disposition by the families of passengers in a designated office ofthe Carrier, or atthe place ofthe accident, or will be sent where the families of such passengers desire to reeei ve them. The Carrier willreturn thepossessions ofapassenger involved in an air accidentwith anaircraft under thecontrol ofthe Carrier, on request from such passenger's family (and regardless of the condition of such possessions), unless such possessions are necessary for the accident investigation or a criminal investigation. In that casethe families ofsuchpassengers will be notified that such possessions will be kept by appropriate authorities.(7)UNCLAIMED POSSESSIONS RETAINED

(8) MONUMENTS

(9)EQUAL TREATMENT OF PASSENGERS

(10) SERVICE AND ASSISTANCE TO FAMILIES OF

PASSENGERS
(11) COMPENSATION TO SERVICE ORGANIZATIONS
(12) TRAVEL AND CARE EXPENSES

(13)RESOURCES FOR THE

PLAN
(14) SUBSTITUTE MEASURES Unclaimed possessions ofpassengers involved in an air accident with an aircraft under the Carrier's control remaining at the Carrier's disposal will be retained for not less than 18 months after the date of the accident. After that period of time, such possessions will be disposed of as prescribed by applicable law procedures. In the event that the Carder wishes to build a monument in the United Statesto thepassengers involved in an air accident aboard an aircraft under the Carrier's control, the CalTier will consult with the family of each passenger before proceeding with any construction, including anyinscdption onthe monument. For the purposes ifthis Plan, the term "passengers" shall include both revenue and non-revenue passengers. The treatment of the families of non-revenue passengers will be the same as the treatment of the families of revenue passengers following the equal treatment ofpassengers' policy maintained bythe Carrier. The Carrier will work with any organization designated under 1136(a)(2) on an ongoing basis to ensure thai families of passengers receive an appropdate level of services and assistance after anairaccident. The Carrier will provide reasonable compensation to any organization designated under section 1136(a)(2) for services and assistance provided by such organization. The Carrier will assist families of the passengers involved in an air accident with an aircraft under the Carrier's control in traveling to the location of the accident, and will provide for the physical care ofsuchfamilies while staying atsuch location. The Carrier will commit sutlicient resources to carry outthisPlan to address needs of families of passengers involved in a foreign aircarrier accident. If the Carrier develops substitute measures for any measures referenced above in (10), (11) or (12), itwill amend its Plan and notify theBoard accordingly.(15) TRAINING OF

EMPLOYEES AND AGENTS

(16) CONSULTATION ON CARRIER RESPONSE NOT COVERED BYPLAN

(17) NOTICE CONCERNING LIABILITY FOR MAN-MADE STRUCTURES

(18) SIMULTANEOUS ELECTRONIC TRANSMISSION OF NTSB HEARINGS The Carrier will provide adequate training to its employees and agents to meet the needs of survivors and family members following the acciden\. The Carrier will prepare and maintain current a List of personnel with survivor and family assistance responsibilities, and will develop training programs based upon employees' particnlar responsibility, recognizing that personnel who arein public contact positions need to know how to respond to inquiries and facilitate responses to them. The Carrier will 'hold, from time to time, simulation trainingunder its training plans. In the eventthat the Carrier volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside theUnited States involving major loss oflife,the Carrier will cousult with the Board and the Department of State ontheprovision ofassistance. (A) In the case of an accident that results in significant damage to aman-made structure orother property onthe ground that is not goverruncnt-owned, the Carrier will promptly provide notice, in writing, to the extent practicable, directly tothe owner ofthe structure orother property about liability for any property damage and meanSforobtaining compensation. (B) At aminimum, the written notice shall advise the owner (i) to contact the insurer of the property as the authoritative source of information about coverage and compensation; (ii) not to rely on unofficial infonnation offered by foreign air carrier representatives about compensation by the foreign air carrier for accidental property damage; and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible afterthe accident, consistent with restrictions on access tothe accident site. In the casc of an accident in which the National Tram,.portation Safety Board conducts apublic hearing orcomparable proceeding at a location greater than 80 miles from the accident site, the Carrier will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public atboth the origin city and destination city ofthe Carrier's flight ifthat cityis locatedintheunited States.