```
                                                                 
Information Security: Corps of Engineers Making Improvements, But
Weaknesses Continue (10-JUN-02, GAO-02-589).			 
                                                                 
GAO tested selected general and application controls of the Corps
of Engineers Financial Management System (CEFMS). The Corps	 
relies on CEFMS to perform key financial management functions	 
supporting the Corps' military and civil works missions. The	 
Corps has made substantial progress in improving computer	 
controls at each of its data processing centers and other Corps  
sites. The Corps had completed action on 54 of GAO's 93 previous 
recommendations and partially completed or had action plans to	 
correct the remainder. During the current review, nine new	 
weaknesses were identified and corrected. Nevertheless, 	 
continuing and newly identified vulnerabilities involving general
and application computer controls continue to impair the Corps'  
ability to ensure the reliability, confidentiality, and 	 
availability of financial and sensitive data. Such		 
vulnerabilities increase risks to other Department of Defense	 
networks and systems to which the Corps' network is linked.	 
Weaknesses in general controls impaired the Corps' ability to	 
ensure that (1) computer risks are adequately assessed, and	 
security policies and procedures within the organization are	 
effective and consistent with overall organizational policies and
procedures; (2) users have only the access needed to perform	 
their duties; (3) system software changes are properly documented
before being placed in operation; (4) test plans and results for 
application changes are formally documented; (5) duties and	 
responsibilities are adequately segregated; (6) critical	 
applications are properly restored in the case of a disaster or  
interruption; and (7) the Corps has adequately protected its	 
network from unauthorized traffic. Application control weaknesses
impaired the Corps' ability to ensure that (1) current and	 
accurate CEFMS access authorizations were maintained, (2) user	 
manuals reflect the current CEFMS environment, and (3) the Corps 
is effectively using electronic signature capabilities. 	 
-------------------------Indexing Terms------------------------- 
REPORTNUM:   GAO-02-589 					        
    ACCNO:   A03516						        
  TITLE:     Information Security: Corps of Engineers Making	      
Improvements, But Weaknesses Continue				 
     DATE:   06/10/2002 
  SUBJECT:   Financial analysis 				 
	     Financial management				 
	     Financial statement audits 			 
	     Internal controls					 
	     Computer security					 
	     Systems management 				 
	     Financial management systems			 
	     Army Corps of Engineers Financial			 
	     Management System					 
                                                                 
	     DISA Internet Protocol Router Network		 
	     DOD Information Technology Security		 
	     Certification and Accreditation Process		 
                                                                 
	     Army Corps of Engineers Enterprise 		 
	     Information System 				 
                                                                 

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GAO-02-589
     
A

Report to the Commanding General, U. S. Army Corps of Engineers

June 2002 INFORMATION SECURITY Corps of Engineers Making Improvements, But
Weaknesses Continue

GAO- 02- 589

Lett er

June 10, 2002 Lt. General Robert B. Flowers, USA Commanding U. S. Army Corps
of Engineers Dear General Flowers:

In connection with our requirement to audit the annual U. S. government
consolidated financial statements 1 and in support of the Army Audit
Agency?s audit of the financial statements of the U. S. Army Corps of
Engineers, Civil Works, we tested selected general and application controls
2 over the Corps of Engineers Financial Management System (CEFMS). The U. S.
Army Corps of Engineers relies on CEFMS to perform

key financial management functions supporting the Corps? military and civil
works missions.

We previously reported (for fiscal year 1999) on general and application
control weaknesses that placed CEFMS at significant risk of unauthorized
disclosure and modification of sensitive data and programs, misuse or damage
to computer resources, or disruption of critical operations. 3

For the current engagement, our objective was to evaluate the design and
test the effectiveness of selected Corps general and application computer
controls over CEFMS for fiscal year 2001. In doing so, we also assessed the

corrective actions taken by the Corps to address the weaknesses that we 1 31
U. S. C. 331( e) (1994). 2 Information system general controls affect the
overall effectiveness and security of computer operations, as opposed to
being unique to any specific computer application. They include security
management, operating procedures, software security features, and

physical protection designed to ensure that access to data is appropriately
restricted, only authorized changes are made to computer programs, computer
security duties are segregated, and backup and recovery plans are adequate
to ensure the continuity of essential operations. Application controls
relate directly to the individual computer

programs that are used to perform transactions. They help to further ensure
that transactions are valid, properly authorized, and completely and
accurately processed and reported. 3 U. S. General Accounting Office,
Financial Management: Significant Weaknesses in Corps of Engineers? Computer
Controls, GAO- 01- 89 (Washington, D. C.: October 11, 2000).

identified during our fiscal year 1999 review. 4 This report also includes a
summary (based on work led by the Army Audit Agency) of general control
weaknesses associated with Corps entitywide security management and service
continuity. Separately, we issued a ?Limited Official Use Only? report to
you detailing the results of our review. This version of the report, for
public release, provides a general summary of the vulnerabilities identified
and our recommendations to help strengthen and improve CEFMS general and
application controls. (The ?Limited Official Use Only? report provided
technical details to assist the Corps in implementing the recommendations

that we made.) Results in Brief The Corps has made substantial progress in
improving computer controls at each of its data processing centers and other
Corps sites since our 1999

review. Of the 93 recommendations that we made, the Corps had completed
action on 54 and partially completed or had action plans to correct the
remaining 39. During our current review, the Corps also corrected 9 newly
identified weaknesses.

Nevertheless, continuing and newly identified vulnerabilities involving
general and application computer controls continue to impair the Corps?
ability to ensure the reliability, confidentiality, and availability of
financial and sensitive data. These vulnerabilities warrant management?s
attention to decrease the risk of inappropriate disclosure and modification
of data and

programs, misuse of or damage to computer resources, or disruption of
critical operations. Such vulnerabilities also increase risks to other
Department of Defense (DOD) networks and systems to which the Corps? network
is linked.

Weaknesses in general controls impaired the Corps? ability to ensure, for
example, that (1) computer risks are adequately assessed, and security
policies and procedures within the organization are effective and consistent
with overall organizational policies and procedures; (2) users have only the
access needed to perform their duties; (3) system software changes are
properly documented before being placed in operation; (4) test

4 Fiscal year 1999 review refers to work performed in support of Army Audit
Agency?s audit of the Corps of Engineers, Civil Works, fiscal year 1999
financial statements. The audit work was performed from September 1999
through January 2000.

plans and results for application changes are formally documented; (5)
duties and responsibilities are adequately segregated; (6) critical
applications are properly restored in the case of a disaster or
interruption; and (7) the Corps has adequately protected its network from
unauthorized traffic.

Application control weaknesses impaired the Corps? ability to ensure that
(1) current and accurate CEFMS access authorizations are maintained, (2)
user manuals reflect the current CEFMS environment, and (3) the Corps is
effectively using electronic signature capabilities. Further, tests by the
Army Audit Agency have identified instances where CEFMS electronic signature
smartcards 5 were not under the sole control of an individual

smartcard holder. As a result, authentication controls were not effective to
provide reasonable assurance that users? electronic signatures are valid. To
assist Corps management in addressing these computer control weaknesses
(summarized in this report), we have made recommendations that will help
strengthen and improve CEFMS general and application controls. In providing
written comments on this report, the commanding

general of the U. S. Army Corps of Engineers concurred with our
recommendations and noted their plans to correct the information security
weaknesses.

Background The U. S. Army Corps of Engineers, made up of approximately
34,600 civilian and 650 military personnel, has both military and civil
works missions. The Corps? military mission includes managing and executing
engineering, construction, and real estate programs for DOD components,

other federal agencies, state and local governments, and foreign
governments. The Corps also provides military support by managing and
executing Army installation support programs and by developing and
maintaining the capability to mobilize in response to national security
emergencies. The Corps? civil works program involves investigating,

developing, and maintaining the nation?s water and related environmental
resources; constructing and operating projects for navigation; developing
hydroelectric power; and conserving fish and wildlife.

5 Smartcards, which are similar in size and shape to credit cards, are
issued to each authorized central security officer, district security
officer, systems administrator, and user so that they can gain access to the
electronic signature system. The smartcard contains a microprocessor chip
that stores data needed for signature generation.

The Corps is organized geographically into eight divisions in the United
States and 41 subordinate districts throughout the United States, Asia, and
Europe. 6 The districts oversee project offices throughout the world. The
Corps also has eight research laboratories and two data processing centers.
Further, the Corps conducts business with numerous external customers,
including the military departments and various federal government agencies.
External customers require access to the Corps? systems for such things as
posting and retrieval of information for water management functions.

The Corps? Finance Center has centralized responsibility for issuing checks
and electronic funds transfers for the various Corps sites and external
customers. During fiscal year 2000, CEFMS made about $11 billion in
disbursements for Corps (civil works and military fund) activities. The
Corps acquired and owns the Corps of Engineers Enterprise Information System
(CEEIS) wide area network, which supports multiple unclassified Corps
systems, including its key financial management system, CEFMS. The CEEIS
interconnects Corps sites worldwide, providing for the

exchange of traffic between sites in support of engineering, financial
management, E- mail, and real- time data collection. External customers
access Corps systems via the Internet and DOD?s Unclassified (but Sensitive)
Internet Protocol Router Network (NIPRNet) gateways at selected sites. CEFMS
processes financial and other data at two data processing centers. Each
Corps site maintains its own database and

provides its financial data input to one of the two processing centers.
Corps users enter data and update financial transactions in CEFMS via
workstations at the various organizational elements.

Objective, Scope, and Our objective was to evaluate the design and test the
effectiveness of Methodology

selected general and application controls over CEFMS. Our work included
assessing (1) the corrective actions taken by the Corps to address the
weaknesses that we identified during our fiscal year 1999 general and
application control review of CEFMS; and (2) the effectiveness of the

Corps? computer controls to help ensure the reliability, availability, and
confidentiality of financial and sensitive data contained in CEFMS.

6 Of the 41 districts, 38 have both military and civil works missions. The
remaining 3 districts (Korea, Japan, and Europe) have only a military
mission.

We contracted with an independent public accounting firm,
PricewaterhouseCoopers (PwC), LLP, to assist in the evaluation and testing
of CEFMS computer controls. We determined the scope of our contractor?s
audit work, monitored its progress, attended key meetings between PwC and
Corps personnel, and reviewed the related working papers. PwC used our
Federal Information System Controls Audit Manual 7 (FISCAM) to guide the
general controls testing. This testing included four of the six

FISCAM general control areas: (1) access controls, (2) application software
development and change control, (3) systems software, and (4) segregation of
duties. PwC used a proprietary methodology tailored to CEFMS to evaluate and
test application controls over selected CEFMS modules.

The Army Audit Agency evaluated the two remaining FISCAM areas: entitywide
security management and service continuity. Working with the Army Audit
Agency for these two FISCAM areas, we analyzed DOD, Department of the Army,
and Corps information assurance documents; interviewed key personnel to
document responsibilities, actions, and plans for Corps- wide information
security management, information technology, and operations management; and
evaluated Corps security program

elements against GAO, DOD, Army, and other federal criteria. The Army Audit
Agency plans to issue a report on these two FISCAM areas in fiscal year
2002.

Our fiscal year 2001 review also included a network vulnerability assessment
of a critical path between two Corps network segments.

During the course of our work, we communicated our findings to Corps
officials, who informed us of the corrective actions they planned or had
taken to address many of the weaknesses we identified. Our review was
performed from January to October 2001 at the two Corps

data processing centers; the Corps Finance Center; the CEFMS Development
Center; and 3 of the 41 Corps districts. These districts were chosen because
of the significance of their processing volumes. We also

held interviews with Corps officials at the Corps Headquarters in
Washington, D. C. Our work was performed in accordance with generally
accepted government auditing standards. 7 U. S. General Accounting Office,
Federal Information System Controls Audit Manual, GAO/ AIMD- 12. 19. 6
(Washington, D. C.: January 1999).

General Control General controls- the structures, policies, and procedures
that apply to an Weaknesses Place

entity?s overall computer operations- establish the environment in which
application systems and controls operate. An effective general controls
CEFMS at Risk environment would (1) ensure that an adequate computer
security management program is in place; (2) protect data, files, and
programs from

unauthorized access, modification, and destruction; (3) limit and monitor
access to programs and files that protect applications and control computer
hardware; (4) prevent unauthorized changes to systems and

applications software; (5) prevent any one individual from controlling key
aspects of computer- related operations; (6) ensure the recovery of computer
processing operations in case of a disaster or other unexpected
interruption; and (7) ensure that only authorized individuals can gain
network access to sensitive and critical agency data.

Of the 75 recommendations that we made on general controls in our fiscal
year 1999 audit, the Corps had completed action on 41 and had partially
completed or was implementing action plans to correct the remaining 34.
Among the actions taken, the Corps had (for example)

 reconfigured its network, including implementing firewalls and deploying
intrusion detection systems;

 deleted certain unneeded/ vulnerable services operating on CEFMS servers;

 performed auditing on changes made to the CEFMS access control table; 
enforced monitoring of system log files on the CEFMS servers;

 formalized Corps policies and procedures for making and documenting CEFMS
changes and for obtaining approvals on user acceptance tests resulting from
software changes; and

 updated job descriptions at data centers to better address the concept of
segregation of duties.

Although the Corps made substantial progress in correcting vulnerabilities,
continuing and newly identified vulnerabilities in general computer controls
continue to impair the Corps? ability to ensure the reliability,
confidentiality, and availability of financial and sensitive data. In
addition

to the results of our review, Corps records indicate that from October 2000
through June 2001 vulnerabilities in Corps systems resulted in several
serious compromises. The numbers in table 1 reflect open recommendations on
general controls, including both recommendations remaining from our fiscal
year 1999 review and additional recommendations arising from our fiscal year
2001 review.

Table 1: Recommendations by General Control Area FY 1999 outstanding

FY 2001 Area of control recommendations recommendations a

Security management b - b - b Access controls 26 22 System software 5 5
Application software development &

1 3 change control Segregation of duties 2 4

Service continuity b - b - b Network security - c 21

Tot al 34 55

a Among these fiscal year 2001 recommendations are seven that address
weaknesses corrected during our fieldwork. b The Army Audit Agency performed
the audit of these areas and plans to report its recommendations

separately. This report summarizes weaknesses identified in these areas. c
Network security was not separately identified in the fiscal year 1999
review. Corps? Entitywide Security The foundation of an entity?s security
control structure is an entitywide Management Program Is program for
security management, which should establish a framework for Not Yet
Effective

continually (1) assessing risk, (2) developing and implementing effective
security procedures, and (3) monitoring and evaluating the effectiveness of
security procedures. A well- designed entitywide security management program
helps to ensure that security controls are adequate, properly implemented,
and applied consistently across the entity and that responsibilities are
clearly understood. In our May 1998 best practices guide on information
security management at leading nonfederal

organizations, 8 we reported that leading organizations successfully managed
their information security risks through an ongoing cycle of risk management
activities. As we discussed in our fiscal year 1999 report, an underlying
cause for the Corps? computer control weaknesses was that it did not yet
have an effective security management program. The lack of an effective
security management program increases the risk that computer control
weaknesses could exist and not be detected promptly so that losses or
disruptions could be prevented. For fiscal year 1999, the Army Audit Agency
identified four weaknesses in the Corps? security management program and
issued

five recommendations to address the weaknesses. 9 The Army Audit Agency
reported that key elements of an entitywide security program were needed,
including a more comprehensive program definition in an entitywide security
plan, updated network accreditation and risk assessments, and complete and
documented background investigations. Also, the Army Audit Agency reported
that other key elements were immature, including assignment of security
responsibilities, a formal incident response team, computer security
training, and security policy assessment and compliance verification.

Since our fiscal year 1999 audit, the Corps has taken several steps to
define and develop an agencywide security program. It has established a
central focal point for information assurance at Corps Headquarters,
consisting of

an information assurance program manager and staff reporting to the
Architecture Branch of Information Technology Services under the chief
information officer. The staff includes a coordinator for Corps security
accreditation activities. A 5- year budget has been developed for Corps-
wide

investments in information security technologies and services, and several
agencywide information assurance initiatives are planned, including public
key infrastructure, risk assessment, and automated system vulnerability
updates. The Corps has appointed information assurance managers and officers
throughout its functional units and assigned them responsibility for
implementing the Army?s security regulations. It has also identified
training 8 U. S. General Accounting Office, Information Security Management:
Learning from Leading Organizations, GAO/ AIMD- 98- 68 (Washington, D. C.:
May 1998).

9 Army Audit Agency, Corps of Engineers Financial Management System: General
and Application Controls, AA 01- 319 (June 26, 2001).

requirements for these and other positions. In addition, the Corps has
established processes for notification and reporting on DOD?s information
assurance vulnerability alerts and has begun updating system security

accreditations under DOD?s Defense Information Technology Security
Certification and Accreditation Program. These elements are necessary to
meet federal guidance and DOD and Army requirements for protection of
automated information systems.

Although the Corps has identified and addressed some near- term security
priorities, it has not yet developed a comprehensive management program to
ensure that its information security policies and practices are fully

defined, consistent, and continuously effective across all systems,
facilities, and organizational levels. Specifically,

 the Corps has not yet developed a comprehensive information assurance
program plan that ensures appropriate security posture and adequate security
resources for all systems, facilities, and programs, and supports agency-
level monitoring of progress toward security objectives;

 information security policy, plans, and procedures are incomplete in areas
such as risk assessment, cyber incident management, and personnel security,
and limited guidance has been provided to functional units for implementing
policy and plans;

 current mechanisms for identifying system vulnerabilities and ensuring
appropriate corrective actions are limited, and as a result, systems remain
vulnerable to inappropriate access, inadequate physical security, and users
with incomplete and missing background investigations;

 processes for monitoring and evaluating security measures throughout the
Corps (such as command staff inspections, vulnerability assessments, and
reviews of the effectiveness of corrective actions taken) have not been
sufficiently frequent or rigorous to be fully effective in identifying
security policy violations, system vulnerabilities, and weaknesses in
operational controls; and

 an agencywide incident response capability has not been fully implemented
in areas such as centralized incident tracking, follow- up, and evidence
controls.

The Army Audit Agency plans to issue a report in fiscal year 2002 providing
additional discussion on these weaknesses.

Access Controls Were Not Access controls should be designed to limit or
detect unauthorized access

Adequate to computer programs, data, equipment, and facilities, so that
these resources are protected from unauthorized modification, disclosure,
loss, or impairment. Such controls include both logical access controls and
physical security controls.

Logical access controls involve the protection of data supporting critical
operations from unauthorized access. Organizations can protect these data by
requiring users to input unique user identifications, passwords, or other
identifiers that are linked to predetermined access privileges and by
providing a log of security events. Logical access controls prevent
unauthorized user access to computing resources and restrict the access of
legitimate users to the specific systems, programs, and files they need to
conduct their work.

Physical security controls include surveillance personnel and equipment,
locks, guards, ID badges, alarms, and similar measures that limit access to
the buildings and rooms where computer facilities and resources are housed,
thus helping to safeguard them from intentional or unintentional loss or
impairment. A key weakness in Corps? controls was that it had not
appropriately limited user access. Although the Corps developed a security
audit script to assist database administrators (DBAs) in identifying
security practices that are inconsistent with user management principles, we
found instances of

inappropriate user access and weaknesses in user management, including those
described below. Weak password management. Sensitive CEFMS administrative-
level

accounts had passwords that could be easily guessed, which could allow
unauthorized access to CEFMS data. Inadequate management of user IDs. CEFMS
users were assigned sensitive administrative- level privileges that either
could not be justified by the DBAs or were not needed to perform the users?
job functions. As a

result, the risk is increased that CEFMS data could be compromised without
detection.

Inappropriate access privileges. All CEFMS users, regardless of their job
functions, had access privileges to certain tables on their local databases
that allowed them to make changes to CEFMS data outside the CEFMS
application. As a result, the risk is increased that CEFMS users could make
inappropriate changes to CEFMS data.

Command line access. CEFMS users continued to have the ability to log in
directly to the operating system, giving users the ability to execute many
commands that are not necessary to access CEFMS, as well as the

opportunity to take advantage of vulnerable programs, files, and
directories. Further, since user commands were not audited, there was no
method to identify whether users were attempting to issue unauthorized
commands.

Inadequate monitoring of audit logs. Audit logs were not used to detect and
monitor security violations, thereby increasing the risk that violations
could occur undetected.

Informal procedures for access requests. Access request procedures for
privileged or dial- in access to the CEFMS servers were not adequately
enforced, thereby increasing the risk that employees without a legitimate or
authorized need could gain such access.

Weak passwords on Corps dial- in servers. Corps dial- in modems at one site
(non- CEFMS) contained easily guessed usernames and passwords. Such access
places Corps network assets at risk.

Lack of monitoring of Web server activity. The Corps was not monitoring
CEFMS Web server activity or reviewing and analyzing log files, thereby
increasing the risk that attempted intrusion or potential degradation of
service could go unnoticed.

System Software Controls To protect the overall integrity and reliability of
information systems, it is Were Not Adequate to

essential to control access to and modifications of system software. System
Protect Programs and

software controls, which limit and monitor access to the powerful Sensitive
Files programs and sensitive files associated with computer operations, are
important in providing reasonable assurance that access controls are not
compromised and that the operating system will not be impaired. To protect
system software, a standard computer control practice is to (1) configure
system software to protect against security vulnerabilities, (2)
periodically review sensitive software to identify potential security

weaknesses, and (3) ensure that only authorized and fully tested system
software is placed in operation.

While the Corps had corrected many of the system software weaknesses that we
identified in our fiscal year 1999 audit, we identified other weaknesses
where the Corps was not adequately controlling system software. These
weaknesses included the following.

Unencrypted usernames and passwords over the network. Corps usernames and
passwords continued to be sent unencrypted over the network. Consequently,
an individual with physical access to a site?s local network could capture
usernames and passwords and then use that information to gain unauthorized
access to the database. The attacker might also be able to use this
information to gain additional privileges on the local network. Ineffective
authentication controls over Corps servers. Corps servers continued to allow
unauthenticated connections, thereby increasing the risk that an attacker
could gather information to gain further access to the

system or that other DOD networks could be attacked via the Corps? network.

Lack of formal test plans and procedures for validating operating system
upgrades. The Corps had no formal test plans and procedures to ensure system
integrity after operating system software upgrades were performed, thereby
increasing the risk that some processing functions might not operate
properly after a system upgrade.

Changes to Application Controls over the design, development, and
modification of application

Software Programs Were software help to ensure that all programs and program
modifications are Not Adequately Controlled

properly authorized, tested, and approved before they are placed in
operation and that access to and distribution of programs are carefully
controlled. These controls also help prevent security features from being

inadvertently or deliberately turned off, audit logs from being modified,
and processing irregularities or malicious code from being introduced.
Changes to application software programs were not adequately

documented or controlled. Described below are some examples of the
application change control weaknesses that we identified.

Lack of documented test plans and results. The Corps did not formally
document test plans and test results for CEFMS software changes, increasing
the risk that developers might unknowingly introduce processing anomalies or
make unauthorized changes.

Informal Web server change management. At one data processing center, a Web
server change management program was not documented or formalized, nor did
the center have a lead Web administrator to coordinate changes. Also, the
other data processing center did not have a current change control program
for its Web server. Without a strong change management process, unauthorized
changes could be made to the Web server application.

Demonstration files on production Web servers. CEFMS production Web servers
contained vendor demonstration files with known vulnerabilities that are
easily exploitable, increasing the risk that an attacker could gain
unauthorized access to CEFMS.

Information Management A key control for safeguarding programs and data is
to ensure that staff

Duties Were Not Always duties and responsibilities for authorizing,
processing, recording, and

Properly Segregated reviewing data, as well as for initiating, modifying,
migrating, and testing

programs, are separated to reduce the risk that errors or fraud will occur
and go undetected. Incompatible duties that should be segregated include
application and system programming, production control, database
administration, computer operations, and data security. Once policies and
job descriptions supporting the principles of segregation of duties have
been developed, it is important to ensure that adequate supervision is
provided and adequate access controls are in place to ensure that employees
perform only compatible functions.

Although computer duties were generally properly segregated, we identified
instances where controls did not enforce segregation of duties principles,
as in the following examples.

Lack of reviews and training regarding segregation of duties concepts. We
found that training at the data processing centers did not address
segregation of duties principles. If employees are not properly trained in
segregation of duties principles, managers may find it difficult to

hold employees accountable if they perform incompatible duties.

Also, the data processing centers had not performed reviews to determine
whether incompatible duties were appropriately segregated. Without
periodically reviewing individuals? roles and responsibilities, management
cannot be assured that appropriate segregation of duties is being

maintained. They may also find it difficult to hold employees accountable
for using their access privileges to carry out inappropriate activity.

Development staff given access to production systems. CEFMS developers had
inappropriate access to the CEFMS production databases. We identified
several instances in which developers had excessive privileges. Allowing
application development staff access to the production environment increases
the likelihood that unauthorized changes could be made to the production
environment. Service Continuity Planning

An organization?s ability to accomplish its mission can be significantly Was
Not Complete affected if it loses the ability to process, retrieve, and
protect information that is maintained electronically. For this reason,
organizations should have established (1) procedures for protecting
information resources and

minimizing the risk of unplanned interruptions and (2) plans for recovering
critical operations should interruptions occur. A contingency and disaster
recovery plan specifies backup operations, emergency response, and

postdisaster recovery procedures to ensure the availability of critical
resources and facilitate the continuity of operations in an emergency. Such
a plan addresses how an organization will deal with a full range of
contingencies, from electrical power failures to catastrophic events such as
earthquakes, floods, and fires. The plan also identifies essential business
functions and ranks resources in order of criticality. To be most effective,
a

contingency plan should be periodically tested in disaster simulation
exercises, and employees should be trained in and familiar with its use.

For fiscal year 1999, the Army Audit Agency identified three control
weaknesses related to service continuity and issued corresponding
recommendations to address them. The agency reported that the continuity of
operations plan for the CEEIS was out of date, and that periodic testing

would be needed to identify planning and training deficiencies. It also
found that backup tape storage facilities were too close to primary
operations centers. 10 10 Army Audit Agency, Corps of Engineers Financial
Management System: General and Application Controls, AA 01- 319 (June 26,
2001).

Since the fiscal year 1999 audit, the Directorate of Corporate Information
has assumed responsibility for development of service continuity plans for
agencywide information systems. A program plan has been drafted for

analyzing, defining, and coordinating continuity of operations for the
CEEIS. In addition, the Corps is gathering information from functional units
to develop a continuity of operations plan that would address the roles of
CEFMS and CEEIS in headquarters emergency operations and disaster recovery.

Nevertheless, the weaknesses noted from 1999 in the continuity plans and
activities of Corps functional units remained unresolved. The Corps still
lacks an overall continuity of operations plan for the CEEIS, and plans for
its major processing centers were not yet developed or were incomplete and
did not meet federal guidance. Furthermore, the draft program plan to
establish a CEEIS continuity of operations plan did not identify the full
set of activities required for effective management of this program or
establish

milestones and performance measures based on recognized federal directives
and best practices. The Corps thus lacks effective mechanisms to track the
CEEIS service continuity improvement efforts and ensure establishment of
integrated plans.

In addition, new weaknesses indicated that the Corps had not effectively
managed this area of federal requirements across its functional units. CEFMS
obtained interim approval to operate under the Corps? system certification
and accreditation process, without detailing the central role of CEEIS in
CEFMS service continuity. The Corps? Office of Internal Review

found that at least 10 facilities that depend on CEEIS and CEFMS lacked
continuity plans for their operations, and 10 more had outdated plans. For
example, the Corps did not meet its schedule for obtaining Headquarters
service continuity planning information from functional units such as the

Directorate of Corporate Information, and it had not yet taken follow- up
actions to address this delay to its program. Persistent weaknesses in
service continuity testing are related to inadequacies in continuity of
operations plans. No service continuity

testing has been conducted for the CEEIS network or for CEFMS, which both
lack viable continuity of operations plans. In addition, some existing
continuity of operations plans for facilities that rely on CEEIS and CEFMS
had not been tested, and no training programs were in place, to ensure that

plans could be reliably executed.

Finally, the Army Audit Agency?s fiscal year 1999 recommendation to relocate
the CEEIS backup storage centers farther away from primary facilities had
not been addressed. Corps officials told us, and these weaknesses confirm,
that the Corps lacks a strong focal point for continuity of Corps business
operations. Such a focal point is needed to provide agencywide guidance,
coordination, integration, and oversight for CEFMS and CEEIS service
continuity and disaster recovery planning and preparation. Agencywide
management is required to ensure that individual site plans will operate
effectively

together and to verify that the Corps? response to disruptions will be
adequate to support its mission. The Army Audit Agency plans to issue a
report in fiscal year 2002 providing further discussion on these weaknesses.

Network Security Needs Network security controls are key to ensuring that
only authorized

Improvement individuals can gain access to sensitive and critical agency
data. These

controls include a variety of tools, such as user IDs and passwords, that
are intended to authenticate and allow authorized users access to the
network. In addition, network controls should provide for safeguards to
ensure that system software is configured to prevent users from bypassing
network

access controls or causing network failures. During our review, we performed
preannounced network vulnerability testing, during which we were able to
gain access to the Corps? internal network and perform some probing of Corps
systems. The access obtained

allowed us to map the network, but it did not allow us to gain access to any
of the CEFMS production systems. The Corps? intrusion detection team
detected our activity and blocked this access once we employed more

intrusive techniques. Our review identified network security weaknesses that
could allow unauthorized access to Corps systems; these weaknesses included
the following:

Weak logical access controls at the Finance Center. Logical access controls
were not adequately implemented to prevent or detect unauthorized
individuals with physical access to the facility from gathering

sensitive information, such as user IDs and passwords.

Extensive ?trust? relationships. The Corps has established trust
relationships between network segments to conduct Corps business (CEFMS and
non- CEFMS related); however, additional restrictions could be implemented
to more effectively control access. Inadequate restrictions on internal
network traffic. The Corps? security model does not employ the control
capabilities of certain critical network components to restrict internal
network traffic. Consequently, the

risk is increased that users could potentially gain unauthorized access to
Corps systems.

CEFMS Application Application controls relate directly to the individual
computer programs

Controls Can Be that are used to perform transactions (such as recording
journal entries in the general ledger). In an effective general controls
environment, Strengthened

application controls help to ensure that transactions are valid, properly
authorized, and completely and accurately processed and reported. Of the 18
recommendations that we made on application controls in our fiscal year 1999
audit, the Corps had completed action on 13 and had partially completed or
was implementing action plans to correct 5. Among the actions taken, the
Corps had (for example)

 required electronic signature on updates to the CEFMS access control
table;

 changed the CEFMS database design to prevent the same user from paying,
certifying, and authorizing certain disbursements and to prevent users from
creating and certifying the same invoice for payment; and

 required weekly authorization of disbursing terminals by the Finance
Center. Although the Corps made substantial progress in correcting
vulnerabilities, continuing and newly identified vulnerabilities in
application computer controls continue to impair the Corps? ability to
ensure the reliability, confidentiality, and availability of financial and
sensitive data. The numbers in table 2 reflect open recommendations on
application controls, including both recommendations remaining from our
fiscal year 1999 review and

additional recommendations arising from our fiscal year 2001 review.

Table 2: Recommendations by Application Control Area FY 1999 outstanding

FY 2001 Area of control recommendations recommendations a

Authorization controls 3 6 Accuracy or input controls 1 1 Transaction
processing 0 0 Electronic signature 1 0

Tot al 5 7

a These include recommendations on two weaknesses that were corrected during
our fieldwork.

Authorization Controls Like general access controls, access controls for
specific applications Were Not Adequate

should be established to ensure that (1) only authorized transactions are
entered into the application, (2) duties are properly segregated and
individuals can be held accountable, and (3) modifications to user access
permissions are authorized and audited.

In some instances, proper authorization controls were not enforced, as in
the following examples.

 User access permissions in CEFMS did not match authorized access request
forms, thereby increasing the risk that a user could process CEFMS
transactions that were not authorized or consistent with management?s
intent.

 Electronic signature header records 11 were still not being routinely
reviewed and analyzed to detect whether individuals were performing
incompatible duties associated with critical transactions; this increased
the risk that unauthorized transactions would go undetected.  CEFMS
development personnel had user IDs allowing them to generate invoices at
other locations, thereby increasing the risk of inappropriate

activity. 11 Electronic signature transactions generate a header record
every time a user signs a transaction. The header information includes
information such as the user ID of the person signing the transaction and
the date and time the transaction was signed.

 User transactions processed on the disbursing terminals were not subject
to postpayment audits. This situation increases the risk that a malicious
user could input fraudulent transactions without detection.

Documentation of Input For an application system to produce reliable
results, the data input to the Controls Was Not Current

system must be valid and accurate. Input controls include

 well- designed data entry,

 data validation and editing to identify and correct erroneous data,

 automatic reporting of erroneous data, and  review and reconciliation of
output. CEFMS user manuals pertaining to the work management module do not
reflect current information, including up- to- date input controls. The
Corps has determined the manual to be obsolete and is performing a
functional review. Outdated manuals increase the risk that employees may
follow

input procedures that are inadequate or improper. Electronic Signature To
identify users associated with certain types of transactions, CEFMS uses
Capabilities Were Not an electronic signature system. The Corps requires the
use of the electronic Adequately Used signature system for CEFMS
transactions that lead to an obligation, collection, or disbursement of
government funds. The electronic signature system consists of a smartcard,
smartcard reader, cryptographic module, and central database containing all
system user IDs. The electronic signature system was designed to provide
assurance that a document signed by an authorized person has not been
altered. This assurance relies on Corps policy, which assumes that the
electronic signature smartcard has only been used by the individual to whom
it was issued. 12 We previously reported that the Corps had not adequately
used CEFMS

electronic signature capabilities to help ensure data integrity for certain
12 Users who electronically sign documents accept the same responsibility as
when signing documents by hand. We outlined the necessary attributes of
electronic signatures in Corps of Engineers Electronic Signature System,
GAO/ AIMD- 97- 18R (Washington, D. C.: November 19, 1996), and in
Comptroller General Decision 71 Comp. Gen. 109 (1991).

transactions. For the 35 percent of CEFMS functions 13 for which electronic
signature verification is required, alterations of data would be detected
during transaction processing. However, for some sensitive functions, use

of the electronic signature system was not required, including some
functions that were financial transactions (such as general ledger journal
authority). Such ?unsigned? records could be added, modified, or deleted

without detection. The Corps had not reevaluated the CEFMS functions to
determine whether other sensitive transactions should require electronic
signature. During the fiscal year 2001 audit, several instances were
identified of CEFMS users sharing their CEFMS electronic signature
smartcards with other Corps employees. One critical requirement in
implementing the electronic signature system was that each smartcard be
under the sole control of an individual smartcard holder. However, according
to tests performed by the Army Audit Agency at one Corps site, card sharing
had occurred. As a result, authentication controls were not effective to
provide reasonable assurance that users? electronic signatures are valid.
Consequently, the Corps cannot ensure that its electronic signature system

authenticates transactions and mitigates other computer control weaknesses
identified in CEFMS. To help maintain the integrity and security of CEFMS,
the Corps issued a memorandum on January 17, 2002, reinforcing the need to
comply with Army and Corps policies that prohibit sharing of electronic
signature cards and passwords. The Army Audit Agency is continuing to review
the effectiveness of authentication controls over CEFMS electronic signature
card users. The agency plans to issue a

separate report to Corps management during fiscal year 2002. Conclusions
Information system general and application controls are critical to the
Corps? ability to manage its computer security and to ensure the
reliability, confidentiality, and availability of its financial and
sensitive data. While the Corps has made substantial progress in resolving
many of the fiscal year 1999 weaknesses that we identified and has taken
other steps to improve security, continuing and newly identified weaknesses
were identified in the Corps? information system control environment.
Specifically, at the general 13 CEFMS functions consist of 109 types of user
access that are needed to perform various transactions included in the CEFMS
application modules. Of the 109, 38 require electronic signature capability.
These functions include those associated with disbursing authorization,
district security officer, travel authenticating official, etc.

controls level, the Corps had not adequately (1) limited user access; (2)
developed adequate system software controls to protect programs and
sensitive files; (3) documented software changes; (4) segregated
incompatible duties; (5) addressed service continuity needs; and (6) secured
network access. At the application control level, the Corps had not
maintained current and accurate CEFMS access authorizations and maintained
CEFMS current user manuals. The weaknesses that we identified at the two
data processing centers and other sites placed the Corps? computer
resources, programs, and files at risk from inappropriate disclosure of
financial and sensitive data and programs, modification of data, misuse of
or damage to computer resources, or disruption of critical operations.

A primary reason for the Corps? information system control weaknesses was
that it had not yet fully developed and implemented a comprehensive security
management program. A comprehensive program for computer security management
is essential for achieving an effective general and

application controls environment. Effective implementation of such a program
provides for (1) periodically assessing risks, (2) implementing effective
controls for restricting access based on job requirements and actively
reviewing access activities, (3) communicating the established

policies and controls to those who are responsible for their implementation,
and (4) evaluating the effectiveness of policies and controls to ensure that
they remain appropriate and accomplish their intended purpose.
Recommendations In our March 15, 2002, ?Limited Official Use Only? report,
we recommended

that you instruct the chief information officer and the deputy chief of
staff for resource management to implement corrective actions to resolve the
general and application computer control weaknesses that we identified in
that report.

In its report on the Corps? entitywide security management and service
continuity, planned for fiscal year 2002, the Army Audit Agency plans to
address recommendations in these areas. Agency Comments In providing written
comments on a draft of this report, the commanding

general of the U. S. Army Corps of Engineers agreed with our findings and
recommendations and stated that the numerous working meetings

concerning the information security weaknesses that we identified will help
expedite their corrective actions. His comments are reprinted in appendix I
of this report. The commanding general also stated that the Corps has
already completed corrective action on 11 of the open fiscal year 1999 and
the new fiscal year 2001 recommendations. The Corps has developed an action
plan to correct all but 12 of the remaining recommendations by September 30,
2002, and stated that these 12 recommendations would be completed by fiscal
year 2003 or beyond.

We are sending copies of this report to the Senate Committee on Armed
Services; the Senate Committee on Governmental Affairs; the Subcommittee on
Government Efficiency, Financial Management and Intergovernmental Relations,
House Committee on Government Reform; the House Armed Services Committee;
the under secretary of defense (comptroller/ chief financial officer); the
assistant secretary of defense

(command, control, communications & intelligence); the deputy inspector
general, Department of Defense; the assistant secretary of the army
(financial management and comptroller); the director of information systems
for command, control, communication, and computers; army auditor general;
the deputy chief of staff operations and plans; the deputy chief of staff
for intelligence; and the commander, U. S. Army Intelligence and Security
Command. In addition, the report will be available at no charge on the GAO
Web site at http:// www. gao. gov.

If you have any questions regarding this report, please contact me at (202)
512- 3317. Key contributors to this assignment were Lon Chin, Barbara
Collier, Edward M. Glagola, Jr., David Hayes, Harold Lewis, Paula Moore, Duc
Ngo, Eugene Stevens, Crawford L. Thompson, and Jenniffer F. Wilson.

Sincerely yours, Robert F. Dacey Director, Information Security Issues

Comments from the U. S. Army Corps of

Appendi x I

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Appendix I

United States General Accounting Office Washington, D. C. 20548- 0001

Official Business Penalty for Private Use $300

Address Correction Requested Presorted Standard

Postage & Fees Paid GAO Permit No. GI00
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