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[Federal Register Volume 80, Number 80 (Monday, April 27, 2015)]
[Notices]
[Pages 23272-23273]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-09668]

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EXPORT-IMPORT BANK

[Public Notice: 2015-6001]

Agency Information Collection Activities: Comment Request

AGENCY: Export-Import Bank of the U.S.

ACTION: Submission for OMB review and comments request.

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    Title: EIB 15-01, Generic Clearance for the Collection of Feedback 
on Electronic Interfaces with Customers.

SUMMARY: The Export-Import Bank of the United States (Ex-Im Bank), as a 
part of its continuing effort to reduce paperwork and respondent 
burden, conducts a pre-clearance consultation program to provide the 
general public and Federal Agencies with an opportunity to comment on 
proposed information collections, as required by the Paperwork 
Reduction Act of 1995.
    Ex-Im Bank is soliciting comments on the following proposed Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Electronic Interfaces with 
Customers'' for approval under the Paperwork Reduction Act. This 
collection was developed as an effort to streamline the process for 
seeking feedback from the public on the electronic interfaces (Web site 
and online application systems) used by Ex-Im Bank customers. This 
notice announces our intent to submit this collection to OMB for 
approval and solicits comments on specific aspects for the proposed 
information collection.

[[Page 23273]]

DATES: Comments should be received on or before June 26, 2015 to be 
assured of consideration.

ADDRESSES: Comments may be submitted electronically on http://www.regulations.gov or by mail to Michele Kuester, Export-Import Bank 
of the United States, 811 Vermont Ave. NW., Washington, DC 20571.

SUPPLEMENTARY INFORMATION: 
    Title: EIB 15-01, Generic Clearance for the Collection of Feedback 
on Electronic Interfaces with Customers.
    OMB Number: TBD.
    Type of Review: New.
    Need and Use: This is a request for a new three-year generic 
clearance for the Export-Import Bank of the United States (Ex-Im Bank) 
that will allow it to develop, test and improve its digital customer 
interfaces--including on-line applications for financing support, other 
on-line reporting, and the agency's Web site. The procedures used to 
this effect include, but are not limited to, tests of various 
interfaces through focus groups, cognitive testing, web-based 
experiments and usability testing.
    Ex-Im Bank is requesting the generic clearance in order to test new 
or proposed methodologies for customer interfaces, data collection 
activities, and Web site design. We believe the generic clearance will 
be a helpful vehicle for evaluating the usability and effectiveness of 
these methodologies.
    In the past, Ex-Im Bank has approached design and testing through 
convenience samples of nine or fewer persons to provide input and 
feedback or by relying on employee feedback. Neither of these 
approaches meets Ex-Im Bank's needs to collect meaningful information 
on the usability and effectiveness of its customer interfaces.
    In the reference document we have provided a description of the 
scope of possible activities that might be covered under this 
clearance. The requested clearance is important to Ex-Im Bank's 
usability testing program, because of the length of time required to 
develop customer interfaces.
    The specific methods proposed for coverage by this clearance are 
listed below. Also outlined are the procedures Ex-Im Bank plans to put 
in place for keeping OMB informed about the identity of the usability 
tests and the nature of the research activities being conducted.
    The methods proposed for use in system development are as follows:
     Pilot testing,
     Behavior coding,
     Exploratory interviews,
     Split sample experiments,
     Cognitive and usability interviews, and
     Focus groups.
    Before each testing activity is undertaken, Ex-Im Bank will provide 
OMB with a memo describing the study to be conducted and a copy of the 
instrumentation and instruction materials that will be used. Depending 
on the stage of instrumentation development, this may be a printed 
questionnaire, a set of prototype items showing each item type to be 
used and the range of topics to be covered by the questionnaire, or an 
interview script. When split sample experiments are conducted, either 
in small group sessions or as part of a field test, the different 
versions of the questionnaires to be used will be provided. For a test 
of alternative procedures, the description and rationale for the 
procedures will be submitted. A brief description of the planned field 
activity will also be provided.
    Affected Public: Individuals representing companies engaged in 
business with the Export-Import Bank of the U.S.
    Annual Number of Respondents: 72.
    Estimated Time per Respondent: 12 hours.
    Annual Burden Hours: 864 hours.
    Frequency of Reporting or Use: On occasion.
    Government Expenses: TBD.

Toya Woods,
Records Management Division, Office of the Chief Information Officer.
[FR Doc. 2015-09668 Filed 4-24-15; 8:45 am]
BILLING CODE 6690-01-P
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