**GAO-03-417**                      Published: Mar 06, 2003. Publicly Released: Mar 06, 2003.                  

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## Highlights

In response to concerns about the impact of proposed cuts in the Defense Commissary Agency's workforce, the House Armed Services Committee placed in its report on the Bob Stump National Defense Authorization Act for Fiscal Year 2003 a requirement that we evaluate the effect of the personnel reductions. Specifically, we assessed (1) the status of personnel reductions and how they have affected store operations and customer service, and (2) whether the agency uses a reliable methodology to measure customer satisfaction with its commissaries.

## Recommendations

## Recommendations for Executive Action

See All 5 Recommendations

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## Topics

National Defense

Customer serviceFederal employeesPersonnel managementReductions in forceLabor forceStrategic planningSurveysCustomer satisfactionStrategic planHuman resources management