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                                                                   EXHIBIT 10.18

                              EMPLOYMENT AGREEMENT

         THIS AGREEMENT is entered into this 7th day of May, 2003, between
Intercall, Inc. ("Employer"), a Delaware corporation, and Joseph Scott Etzler
("Employee").

                                    RECITALS

         A.       WHEREAS, West Corporation ("West") has entered into a purchase
agreement to acquire Employer dated March 27, 2003 (the "Purchase Agreement"),
which acquisition is expected to close on or about May 8, 2003, or shortly
thereafter (the "Closing Date"); and

         B.       WHEREAS, Employer and Employee have agreed to continue their
employment relationship after the acquisition of Employer, conditioned on
Employee's signing this Agreement, and have agreed on certain terms and
conditions of employment; and

         C.       WHEREAS, the parties desire to enter into this Agreement to
memorialize the terms and conditions of the employment relationship and any
prior and existing employment agreement(s) between the parties.

         NOW THEREFORE, the parties agree as follows;

         1.       Employment. Employer agrees to employ Employee in his capacity
as President of Employer. Employer may also direct Employee to perform such
duties for other entities which now are, or in the future may be, affiliated
with Employer (the "Affiliates"), subject to the limitation that Employee's
total time commitment shall be consistent with that normally expected of
similarly situated executive level employees. Employee shall serve Employer and
the Affiliates faithfully, diligently and to the best of his ability. Employee
agrees during the term of this Agreement to devote his best efforts, attention,
energy and skill to the performance of his employment and/or consulting duties
and to furthering the interest of Employer and the Affiliates.

         2.       Term of Employment. Employee's employment under this Agreement
         shall commence effective as of the Closing Date, and shall continue for
         a period of two years unless terminated or renewed under the provisions
         of Paragraph 6 below. This Agreement shall only be effective in the
         event that the transactions contemplated by the Purchase Agreement have
         been consummated in accordance with such Purchase Agreement. If such
         event does not occur, this Agreement is null and void and neither party
         will have been or will be obligated hereunder. Unless terminated
         pursuant to Paragraph 6(a), the term of employment shall be extended by
         one year at the end of

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         each successive year so that at the beginning of each successive year
         the term of this Agreement will be two years.

         3.       Compensation. Employer shall pay Employee as set forth in
Exhibit A attached hereto and incorporated herein as if fully set forth in this
paragraph. Employee may receive additional discretionary bonuses as determined
by the Board of Directors of Employer in its sole discretion provided nothing
contained herein shall be construed as a commitment by the corporation to
declare or pay any such bonuses. Effective as of the Closing Date, Employee
hereby waives any right or claim to receive payments pursuant to, or to
otherwise participate in, the Intercall Severance Plan.

         4.       Benefits. In addition to the compensation provided for in
Paragraph 3 above, Employer will provide Employee with employment benefits
commensurate to those received by other executive level employees of Employer
during the term of this Agreement.

         5.       Other Activities. Employee shall devote substantially all of
his working time and efforts during Employer's normal business hours to the
business and affairs of Employer and to the duties and responsibilities assigned
to him pursuant to this Agreement. Employee may devote a reasonable amount of
his time to civic, community or charitable activities. Employee in all events
shall be free to invest his assets in such manner as will not require any
substantial services by Employee in the conduct of the businesses or affairs of
the entities or in the management of the assets in which such investments are
made.

         6.       Term and Termination. The termination of this Agreement shall
be governed by the following:

                  (a)      The term of this Agreement shall be for the period
         set out in Paragraph 2 unless earlier terminated in one of the
         following ways:

                           (1)      Death. This Agreement shall immediately
                  terminate upon the death of Employee.

                           (2)      For Cause. Employer, upon written notice to
                  Employee, may terminate the employment of Employee at any time
                  for "cause." For purposes of this paragraph, "cause" shall be
                  deemed to exist if, and only if, the CEO and COO of Employer,
                  in good faith, determine that Employee has engaged, during the
                  performance of his duties hereunder, in significant objective
                  acts or omissions constituting dishonesty, willful misconduct
                  or gross negligence relating to the business of Employer.

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                           (3)      Without Cause. Employer, upon written notice
                  to Employee, may terminate the employment of Employee at any
                  time after December 31, 2003, without cause.

                           (4)      Resignation. Employee, upon written notice
                  to Employer, may resign from the employment of Employer at any
                  time.

                  (b)      Accrued Compensation on Termination. In the event of
         termination of the Agreement, Employee shall be entitled to receive:

                           (1)      salary earned prior to and including the
                  date of termination;

                           (2)      any bonus earned as of the end of the month
                  immediately preceding the date of termination; and

                           (3)      all benefits, if any, which have vested as
                  of the date of termination.

         7.       Consulting.

                  (a)      In the event of termination of employment pursuant to
         Paragraph 6(a)(3) or 6(a)(4) above, Employer and Employee agree that
         Employee shall, for a minimum period of twenty-four (24) months from
         the date of termination, serve as a consultant to Employer.

                  (b)      In the event of termination pursuant to Paragraph
         6(a)(2), Employer and Employee agree that Employer may, at its sole
         option, elect to retain the services of Employee as a consultant for a
         period of twenty-four (24) months from the date of termination and that
         Employee will serve as a consultant to Employer if Employer so elects.
         Employer shall make such election within ten (10) business days from
         the date of notice of termination.

                  (c)      During any period of consulting, Employee shall be
         acting as an independent contractor. As part of the consulting
         services, Employee agrees to provide certain services to Employer,
         including, but not limited to, the following:

                                    (1)      oral and written information with
         reference to continuing programs and new programs which were developed
         or under development under the supervision of Employee;

                                    (2)      meeting with officers and managers
         of Employer to discuss and review programs and to make recommendations;

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                                    (3)      analysis, opinion and information
         regarding the effectiveness and public acceptance of their programs.

                  (d)      During the consulting period, Employee shall continue
         to receive, as compensation for his consulting, the annualized salary
         being paid at the time of termination. No bonus of any kind will be
         paid during any period of consulting.

                  (e)      Employee hereby agrees that during any period of
         consulting, he will devote his full attention, energy and skill to the
         performance of his duties and to furthering the interest of Employer
         and the affiliates, which shall include, and Employee acknowledges, a
         fiduciary duty and obligation to Employer. Employee acknowledges that
         this prohibition includes, but is not necessarily limited to, a
         preclusion from any other employment or consulting by Employee during
         the consulting period except pursuant to Paragraph 7(f) hereafter.

                  (f)      During the term of this Agreement, including any
         period of consulting, Employee shall not, singly, jointly, or as a
         member, employer or agent of any partnership, or as an officer, agent,
         employee, director, stockholder or investor of any other corporation or
         entity, or in any other capacity, engage in any business endeavors of
         any kind or nature whatsoever, other than those of Employer or its
         Affiliates without the express written consent of Employer; provided,
         however, that Employee may own stock in a publicly traded corporation.
         Employee agrees that Employer may in its sole discretion give or
         withhold its consent and understands that Employer's consent will not
         be unreasonably withheld if the following conditions are met:

                                    (1)      Employee's intended employment will
         not interfere in Employer's opinion with Employee's duties and
         obligations as a consultant, including the fiduciary duty assumed
         hereunder; and

                                    (2)      Employee's intended employment or
         activity would not, in the opinion of Employer, place Employee in a
         situation where Confidential Information of Employer or its Affiliates
         known to Employee may benefit Employee's new employer; and

                                    (3)      Employee's new employment will not,
         in Employer's opinion, result, directly or indirectly, in competition
         with Employer or its Affiliates, then or in the future.

                  (g)      Notwithstanding any provisions in this Agreement to
         the contrary, the provisions of Paragraph 7 shall survive the
         termination of this Agreement.

                  (h)      Employer shall reimburse Employee for all reasonable
         expenses incurred by Employee in furtherance of his consulting duties
         pursuant to this Agreement provided the expenses are pre-approved by
         Employer.

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                  (i)      Benefits During Consulting Period. Employee and his
         dependents shall be entitled to continue their participation in all
         benefit plans in effect on the date of Employee's termination from
         employment during the period of consulting, under the same terms and
         conditions and at the same net cost to Employee as when employed by
         Employer unless Employee accepts new employment during the consulting
         term in accordance with Paragraph 7 above, in which event all benefits
         will cease, at Employer's option, when the new employment is accepted
         by Employee. The benefit plans shall include insurance plans based upon
         eligibility pursuant to the plans. If the insurance plans do not
         provide for continued participation, the continuation of benefits shall
         be pursuant to COBRA. In the event Employee's benefits continue
         pursuant to COBRA and Employee accepts new employment during the
         consulting term, Employee may continue benefits thereafter to the
         extent allowed under COBRA. In no event shall benefit plans include the
         401K Plan or the 1996 Stock Incentive Plan.

         8.       Confidential Information. In the course of Employee's
employment, Employee will be provided with certain information, technical data
and know-how regarding the business of Employer and its Affiliates and their
products, all of which is confidential (hereinafter referred to as "Confidential
Information"). Employee agrees to receive, hold and treat all Confidential
Information received from Employer and its Affiliates as confidential and secret
and agrees to protect the secrecy of said Confidential Information. Employee
agrees that the Confidential Information will be disclosed only to those persons
who are required to have such knowledge in connection with their work for
Employer and that such Confidential Information will not be disclosed to others
without the prior written consent of the Employer. The provisions hereof shall
not be applicable to: (a) information which at the time of disclosure to
Employee is a matter of public knowledge; or (b) information which, after
disclosure to Employee, becomes public knowledge other than through a breach of
this Agreement. Unless the Confidential Information shall be of the type herein
before set forth, Employee shall not use such Confidential Information for his
own benefit or for a third party's or parties' benefit at any time. Upon
termination of employment, Employee will return all books, records and other
materials provided to or acquired by Employee during the course of employment
which relate in any way to Employer or its business. The obligations imposed
upon Employee by this paragraph shall survive the expiration or termination of
this Agreement.

         9.       Covenant Not to Compete. Notwithstanding any other provision
of this Agreement to the contrary, Employee covenants and agrees that for the
period of one (1) year following termination of his employment with Employer for
any reason he will not:

                  (a)      directly or indirectly, for himself, or as agent of,
         or on behalf of, or in connection with, any person, firm, association
         or corporation, engage in any business competing directly for the
         customers, prospective customers or accounts of the Employer or any of
         its Affiliates with whom Employee had contact or about whom Employee
         learned during the course of his

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         employment with Employer and during the one (1) year immediately
         preceding the end of his employment.

                  (b)      induce or attempt to induce any person employed by
         Employer or any of its Affiliates, in any capacity, at the time of the
         termination of Employee's service with Employer, to leave his/her
         employment, agency directorship or office with Employer or the
         Affiliate.

                  (c)      induce or attempt to induce any customer of Employer
         or any of its Affiliates to terminate or change in any way its business
         relationship with Employer or the Affiliate.

         Employee agrees the knowledge and information gained by him in the
performance of his duties would be valuable to those who are now, or might
become, competitors of the Employer or its Affiliates and that the business of
Employer and its Affiliates by its nature, covers at least the entire United
States of America and Canada. In the event these covenants not to compete are
held, in any respect, to be an unreasonable restriction upon the Employee, the
Court so holding may reduce the territory, or time, to which it pertains or
otherwise reasonably modify the covenant to the extent necessary to render this
covenant enforceable by said Court for the reasonable protection of Employer and
its Affiliates. The obligations imposed upon Employee by this paragraph are
severable from, and shall survive the expiration or termination of, this
Agreement.

         10.      Developments.

                  (a)      Employee will make full and prompt disclosure to
         Employer of all inventions, improvements, discoveries, methods,
         developments, software and works of authorship, whether patentable or
         not, which are created, made, conceived, reduced to practice by
         Employee or under his direction or jointly with others during his
         employment by Employer, whether or not during normal working hours or
         on the premises of Employer which relate to the business of Employer as
         conducted from time to time (all of which are collectively referred to
         in this Agreement as "Developments").

                  (b)      Employee agrees to assign, and does hereby assign, to
         Employer (or any person or entity designated by Employer) all of his
         right, title and interest in and to all Developments and all related
         patents, patent applications, copyrights and copyright applications.

                  (c)      Employee agrees to cooperate fully with Employer,
         both during and after his employment with Employer, with respect to the
         procurement, maintenance and enforcement of copyrights and patents
         (both in the United States and foreign countries) relating to
         Developments. Employee shall sign all papers, including, without
         limitation, copyright applications, patent applications, declarations,
         oaths, formal assignments, assignment or priority rights, and powers of
         attorney, which Employer may deem necessary or desirable in order to
         protect its rights and interest in any Developments.

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         11.      Injunction and Other Relief. Both parties hereto recognize
that the services to be rendered under this Agreement by Employee are special,
unique and of extraordinary character, and that in the event of the breach of
Employee of the terms and conditions of this Agreement to be performed by him,
or in the event Employee performs services for any person, firm or corporation
engaged in the competing line of business with Employer as provided in Paragraph
9, or if Employee shall breach the provisions of this Agreement with respect to
Confidential Information or consulting services, then Employer shall be
entitled, if it so elects, in addition to all other remedies available to it
under this Agreement or at law or in equity to affirmative injunctive relief.

         12.      Severability. In the event that any of the provisions of this
Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such invalidity or unenforceability shall not affect the remainder
of this Agreement and same shall be construed as if such invalid or
unenforceable provisions had never been a part hereof. In the event any court
would invalidate or fail to enforce any provision of Paragraph 7 and or
Paragraph 9 of this Agreement, Employee shall return any sums paid to Employee
by Employer pursuant to the consulting provision in Paragraph 7 hereof.

         13.      Governing Law. This Agreement shall be governed by the laws of
the State of Illinois.

         14.      Entire Agreement. This Agreement constitutes the entire
agreement between the parties respecting the employment of Employee by Employer
and supersedes all prior understandings, arrangements and agreements, whether
oral or written, including without limitation, any existing employment
agreement, and may not be amended except by a writing signed by the parties
hereto.

         15.      Notice. Notices to Employer under this Agreement shall be in
writing and sent by registered mail, return receipt requested, at the following
address:

                  President and CEO
                  West Corporation
                  11808 Miracle Hills Drive
                  Omaha, Nebraska 68154

         16.      Miscellaneous. Employee acknowledges that:

                  (a)      He has consulted with or had an opportunity to
         consult with an attorney of Employee's choosing regarding this
         Agreement.

                  (b)      He will receive substantial and adequate
         consideration for his obligations under this Agreement.

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                  (c)      He believes the obligations, terms and conditions
         hereof are reasonable and necessary for the protectable interests of
         Employer and are enforceable.

                  (d)      This Agreement contains restrictions on his
         post-employment activities.

         IN WITNESS WHEREOF, Employer has, by its appropriate officers, executed
this Agreement and Employee has executed this Agreement as of the day and year
first above written.

                                    INTERCALL, INC.,
                                    Employer

                                    By:_________________________________________
                                    Its:________________________________________

                                    ____________________________________________
                                    Joseph Scott Etzler, Employee

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                                 [WEST(SM) LOGO]

TO:      JOSEPH SCOTT ETZLER
FROM:    NANCEE BERGER
DATE:    JANUARY 1, 2004

Re:      2004 Compensation Plan

Your 2004 compensation plan ("Plan Year") for your employment as President for
Intercall, Inc. (the "Company") as of the date of acquisition of the Company by
West Corporation is as follows:

1.       Your base salary will be $410,000 per year.

2.       YOU MAY ALSO RECEIVE ADDITIONAL BONUSES PURSUANT TO PARAGRAPH 3 OF YOUR
         EMPLOYMENT AGREEMENT. THE COMPANY INTENDS TO CALCULATE THOSE BONUSES AS
         FOLLOWS:

         A)  FIRST, YOU WILL BE ELIGIBLE TO RECEIVE A BONUS BASED UPON THE
             COMPANY'S RESULTS ("COMPANY PROFITABILITY BONUS"). THE COMPANY
             INTENDS TO CALCULATE THIS COMPANY PROFITABILITY BONUS AS FOLLOWS:

                  1)       THE TARGET COMPANY PROFITABILITY BONUS SHALL BE
                           $220,000.

                  2)       EACH CUMULATIVE QUARTER'S NET OPERATING INCOME FOR
                           THE COMPANY ("PLAN YEAR COMPANY NOI") WILL BE
                           COMPARED TO THE CUMULATIVE BUDGETED NET OPERATING
                           INCOME FOR THE COMPANY FOR THE SAME PERIOD ("COMPANY
                           NOI BUDGET").

                  3)       THE PERCENTAGE BY WHICH THE CUMULATIVE PLAN YEAR
                           COMPANY NOI EXCEEDS (I.E., A POSITIVE PERCENTAGE) OR
                           IS LESS THAN (I.E., A NEGATIVE PERCENTAGE) THE
                           CUMULATIVE COMPANY NOI BUDGET SHALL BE THE "COMPANY
                           PROFIT VARIANCE PERCENTAGE."

                  4)       EACH QUARTER'S CUMULATIVE REVENUE FOR THE COMPANY
                           ("PLAN YEAR COMPANY REVENUE") WILL BE COMPARED TO THE
                           CUMULATIVE BUDGETED REVENUE FOR THE COMPANY FOR THE
                           SAME PERIOD ("COMPANY REVENUE BUDGET").

                  5)       THE PERCENTAGE BY WHICH THE CUMULATIVE PLAN YEAR
                           COMPANY REVENUE EXCEEDS (I.E., A POSITIVE PERCENTAGE)
                           OR IS LESS THAN (I.E., A NEGATIVE PERCENTAGE) THE
                           CUMULATIVE COMPANY REVENUE BUDGET SHALL BE THE
                           "COMPANY REVENUE VARIANCE PERCENTAGE."

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                  6)       THE SUM OF ONE HUNDRED PERCENTAGE POINTS (100%), PLUS
                           THE PRODUCT OF (I) THE AVERAGE OF THE COMPANY PROFIT
                           VARIANCE PERCENTAGE AND THE COMPANY REVENUE VARIANCE
                           PERCENTAGE, MULTIPLIED BY (II) THREE (3), IS THE
                           "COMPANY BONUS FACTOR."

                  7)       THE PRODUCT OF THE COMPANY BONUS FACTOR AND THE
                           TARGET COMPANY PROFITABILITY BONUS, LESS ANY AMOUNTS
                           PAID TO YOU FOR PRIOR COMPANY PROFITABILITY BONUSES
                           DURING THE PLAN YEAR, WILL BE PAID TO YOU IN THE
                           MONTH FOLLOWING EACH QUARTER END.

                  8)       SECOND, YOU WILL BE ELIGIBLE TO RECEIVE A BONUS EQUAL
                           TO THE PRODUCT OF (I) THE SUM OF ONE HUNDRED
                           PERCENTAGE POINTS (100%) PLUS THE AVERAGE OF THE
                           COMPANY PROFIT VARIANCE PERCENTAGE AND THE COMPANY
                           REVENUE VARIANCE PERCENTAGE, MULTIPLIED BY (II)
                           $220,000 (THE "RETENTION BONUS"). THE RETENTION BONUS
                           WILL BE CALCULATED QUARTERLY ON A PRO RATA BASIS.
                           FIFTY-FOUR AND FIVE-TENTHS (54.5%) OF THE RETENTION
                           BONUS WILL BE PAID ON A QUARTERLY BASIS IN THE MONTH
                           FOLLOWING EACH QUARTER END, AND FORTY-FIVE AND
                           FIVE-TENTHS PERCENT (45.5%) OF THE RETENTION BONUS
                           WILL BE PAID AT THE END OF THE PLAN YEAR.

                  9)       IN NO EVENT SHALL THE COMPANY PROFITABILITY BONUS
                           EXCEED $550,000.

                  10.      All bonus calculations will be based upon the
                           Company's operations and will not include profit and
                           income derived from mergers, acquisitions, joint
                           ventures, stock buybacks, other non-operating income
                           or loss, or financing changes associated with such
                           events unless elected to be included by the Company.

                                    /S/ SCOTT ETZLE
                                    --------------------------------------------
                                    Employee - Joseph Scott Etzler