733 10UlStreet, NW, Suite 3002

Washiugton, DC 20001

Washington. DC

July 16, 2014

U.S. Department of Transportation

Docket Section

Docket OST-1998-3304

1200 New Jersey Avenue, SE

Washington, DC 20590

Re: Silk Way West Airlilles: Plall to Address the Needs of Families of Passellgers blvolved

ill Aircraft Accidellts Pursuallt to 49 U.S.C ~ 41313 (c)

Enclosed please find Silk Way West Airlines Plan to Address the Needs of Families of

Passengers Involved in Aircraft Accidents Pursuant to 49 U.S.C. S 41313 (c), and in

compliance with Section 809 of the Vision 100-Century of Aviation Reauthorization Act

(p.L. 108-176, 117 Stat. 2490, December 12,2003).

Please contact the undersigned if you have any questions or comments with respect to the

enclosed document.

Respectfully Submitted,

Ekaterina A. Grimes

Consultant for Silk Way West

Airlines

Enclosures
SILK WAY WEST AIRLINES

PLAN TO ADDRESS NEEDS OF FAMILIES OF

PASSENGERS INVOLVED IN FOREIGN AIR

CARRIER ACCIDENTS

(In accordance with the Foreign Air Carrier Family Support Act of 1997, signed in law on

December 16, 1997, amendment 41313 to the Chapter 413 of Title 49 United States Code

(transportation), the Wendell H. Ford Aviation Investment and Reform Act for the 2111

Century, and the Vision tOO-Century of Aviation Reauthorization Act (P.L.I08-176, J]7 Stat.

2490, December 12, 2003)

PURPOSE:

Silk Way West Airlines ("Carrier") hereby adopts this Plan to Address Nccds of Families of

Passengers Involved in Foreign Air Carrier Accidents ("Family Assistance Plan" or "Plan") in

order to:

(i) act in the best interests ofthe families of passengers involved in any aircraft accident

involving Carrier's aircraft and resnlting in a major loss of life;

(ii) treat the memhers of such families with dignity and respect and to assist them in the

manner outlined below;

(iii) coordinate thc assistance which Carrier provides to families of passengers with the efforts

of the National Transportation Safety Board ("NTSB") and other governmental agencies

in the event of an aviation disaster; as well as with partner airlines; and

(iv) fulfil Carrier's responsibilities under the Foreign Carrier Family Support Act of 1997, the

Wendell H. Ford Aviation Investment and Refonn Act for the 21" Century, and the

Vision 100-Century of Aviation Reauthorization Act (Section 809).

PLAN:

(1) TELEPHONE NUMBER The Carrier will maintain procedures for publicizing a reliable

toll-free telephone number to be used in the event of an air

accident involving its aircraft, and assigning staff to take calls at

such number from families of passengers involved in such

accident.
(2) NOTIFICATION OF

FAMILIES

(3) NOTICE PROVIDED AS

SOON AS POSSIDLE

(4) .LIST OF PASSENGERS

(5) CONSULTATION

REGARDING DISPOSITION OF

REMAINS AND EFFECTS

(6) RETURN OF POSSESSIONS

Before providing any public notice of the passengers involved in

an aircraft accident in an aircraft under the control of the Carrier,

resulting in major Joss of life, such notice will be provided in

person to the families of such passengers by suitable trained

representatives of the Carrier, and/or through an organization

designated for the accident by the Board.

Whether or not the names of all of the passengers have been

verified, the notice required in paragraph (2) above will be

provided as soon as practicable once the Carrier has verified the

identity of passengers affected in the air accident.

Immediately after the accident the Carrier will begin the process

of determining which passengers (revenue and non-revenue)

boarded the flight. Upon request, the Carrier will release such list

to the director of family support services designated for the

accident under section 1I36(a)(1), and to the organization

designated for the accident under section 1I36(a)(2). The

passenger list will reflect the best available information at the

time of the request. The Carrier will emphasize to involved

personnel the confidential/sensitive nature of the information

contained in the list; mark the list as "preliminary and

unconfirmed," if appropriate, and update the list periodically.

The Carrier will establish and maintain an intemal policy

prohibiting unauthorized release of manifest information.

The Carrier will consult with the family of each passenger about

the disposition of any remains and personal effects of the

passengers involved in the air accident in the aircraft under

control of the Carrier, and will act in accordance with a written

decision by the family. Personal effects will be available for

immediate disposition by the families of passengers in a

designated office of the Carrier, or at the place of the accident, or

will be sent where the families of such passengers desire to

reeei ve them.

The Carrier will return the possessions of a passenger involved in

an air accident with an aircraft under the control of the Carrier, on

request from such passenger's family (and regardless of the

condition of such possessions), unless such possessions are

necessary for the accident investigation or a criminal

investigation. In that case the families of such passengers will be

notified that such possessions will be kept by appropriate

authorities.
(7) UNCLAIMED POSSESSIONS

RETAINED

(8) MONUMENTS

(9) EQUAL TREATMENT OF

PASSENGERS

(10) SERVICE AND

ASSISTANCE TO FAMILIES OF

PASSENGERS

(11) COMPENSATION TO

SERVICE ORGANIZATIONS

(12) TRAVEL AND CARE

EXPENSES

(13) RESOURCES FOR THE

PLAN

(14) SUBSTITUTE MEASURES

Unclaimed possessions of passengers involved in an air accident

with an aircraft under the Carrier's control remaining at the

Carrier's disposal will be retained for not less than 18 months

after the date of the accident. After that period of time, such

possessions will be disposed of as prescribed by applicable law

procedures.

In the event that the Carder wishes to build a monument in the

United States to the passengers involved in an air accident aboard

an aircraft under the Carrier's control, the CalTier will consult

with the family of each passenger before proceeding with any

construction, including any inscdption on the monument.

For the purposes if this Plan, the term "passengers" shall include

both revenue and non-revenue passengers. The treatment of the

families of non-revenue passengers will be the same as the

treatment of the families of revenue passengers following the

equal treatment of passengers' policy maintained by the Carrier.

The Carrier will work with any organization designated under

1136(a)(2) on an ongoing basis to ensure thai families of

passengers receive an appropdate level of services and assistance

after an air accident.

The Carrier will provide reasonable compensation to any

organization designated under section 1136(a)(2) for services and

assistance provided by such organization.

The Carrier will assist families of the passengers involved in an

air accident with an aircraft under the Carrier's control in

traveling to the location of the accident, and will provide for the

physical care of such families while staying at such location.

The Carrier will commit sutlicient resources to carry out this Plan

to address needs of families of passengers involved in a foreign

air carrier accident.

If the Carrier develops substitute measures for any measures

referenced above in (10), (11) or (12), it will amend its Plan and

notify the Board accordingly.
(15) TRAINING OF

EMPLOYEES AND AGENTS

(16) CONSULTATION ON

CARRIER RESPONSE NOT

COVERED BY PLAN

(17) NOTICE CONCERNING

LIABILITY FOR MAN-MADE

STRUCTURES

(18) SIMULTANEOUS

ELECTRONIC TRANSMISSION

OF NTSB HEARINGS

The Carrier will provide adequate training to its employees and

agents to meet the needs of survivors and family members

following the acciden\. The Carrier will prepare and maintain

current a List of personnel with survivor and family assistance

responsibilities, and will develop training programs based upon

employees' particnlar responsibility, recognizing that personnel

who are in public contact positions need to know how to respond

to inquiries and facilitate responses to them. The Carrier will

'hold, from time to time, simulation training under its training

plans.

In the event that the Carrier volunteers assistance to United States

citizens within the United States with respect to an aircraft

accident outside the United States involving major loss of life, the

Carrier will cousult with the Board and the Department of State

on the provision of assistance.

(A) In the case of an accident that results in significant

damage to a man-made structure or other property on the

ground that is not goverruncnt-owned, the Carrier will

promptly provide notice, in writing, to the extent

practicable, directly to the owner of the structure or other

property about liability for any property damage and

meanSfor obtaining compensation.

(B) At a minimum, the written notice shall advise the owner

(i) to contact the insurer of the property as the

authoritative source of information about coverage and

compensation; (ii) not to rely on unofficial infonnation

offered by foreign air carrier representatives about

compensation by the foreign air carrier for accidental

property damage; and (iii) to obtain photographic or

other detailed evidence of property damage as soon as

possible after the accident, consistent with restrictions on

access to the accident site.

In the casc of an accident in which the National Tram,.portation

Safety Board conducts a public hearing or comparable proceeding

at a location greater than 80 miles from the accident site, the

Carrier will ensure that the proceeding is made available

simultaneously by electronic means at a location open to the

public at both the origin city and destination city of the Carrier's

flight if that city is located in the united States.