BEFORE THE 

DEPARTMENT OF TRANSPORTATION 

WASHINGTON, D.C. 

Notice of IATA Traffic Conference 

Actions Tentatively Exempted 

From Filing for Approval 

 Docket OST-2012-0058 

NOTICE OF TIER 1 AGREEMENTS FILING 

BY THE 

INTERNATIONAL AIR TRANSPORT ASSOCIATION

14 March 2013 

Communications with respect to this 

Document should be sent to 

Douglas Lavin 

Regional Vice President – North America 

International Air Transport Association 

1201 F Street, NW, Suite 650 

Washington, DC 20004 

(202) 628-9292 
Summary DOCKET: DOT-OST-2012-0058 DOT ORDER: None Requested 

Date: 14 March 2013 

Filing fee/IATA Acct: Waived by Order 2012-4-18, Appendix 

A, Section D 

US/UST involved Yes 

Intended effective date: 15 April 2013 

Meeting site, date: 35th Cargo Services Conference 

(CSC/35) held in Doha, Qatar on 10 

March 2013 

Agreement(s)/Minutes Finally Adopted Resolution (FAR) memo 

CSC/35/Meet/006/2013 for new 

Resolution 672 adopted at CSC/35 
NOTICE OF TIER 1 AGREEMENTS FILING

Pursuant to statements submitted by Member airlines of the International Air Transport 

Association (IATA), the undersigned has been constituted to be their attorney-in-fact for filing 

with the Department of Transportation copies of agreements adopted by the IATA Traffic 

Conferences. 

On their behalf, and pursuant to the procedures specified in Order 2012-4-18 (13 April 

2012), I am filing with the Department, in Docket OST-2012-0058, this Notice, the subject 

agreements and supporting documentation. These agreements are Tier 1 agreements tentatively 

exempted by Order 2012-4-18 from Condition #2 to the Department’s approval of the Provisions 

for the Conduct of the IATA Traffic Conferences, which condition requires pre-implementation 

Department review. The intended effective date of the agreements is 15 April 2013. 

The subject agreements amend or establish Resolutions and/or Recommended Practices 

that do not address subject areas which the Department has indicated it still chooses to review 

under Condition #2. The text of the agreements and other conference documentation sent to 

airline Members of IATA accompany this Notice. The cover pages of the documentation clearly 

identify each affected Resolution and/or Recommended Practice and show whether the subject 

agreements are amendments or new agreements. Other pages provide the text of each subject 

agreement. Where an affected Resolution or Recommended Practice has previously been 

exempted from Condition #2 by Department action, the cover pages include the appropriate 

docket and order number. The cover pages include a summary to explain the nature and purpose 

of the subject amendments and/or agreements. 
- 2 - 

13461343.1 

Respectfully submitted, 

 /s/ Douglas Lavin 

Douglas Lavin 

Regional Vice President – North America 

International Air Transport Association 

Attorney-In-Fact 
- 3 - 

13461343.1 

CERTIFICATE OF SERVICE

A copy of this notice has been served this day by first class or priority mail on the 

following person: 

Chief, Transportation, Energy & Agriculture Section 

Antitrust Division 

Department of Justice 

Washington, D.C. 20530 

A copy of this notice has been sent this day by email to John Kiser (John.Kiser@dot.gov) 

and to Della Davis (Della.Davis@dot.gov) of the Department of Transportation. 

 /s/ Douglas Lavin 

Douglas Lavin 

14 March 2013 

Date Served 
UNITED STATES OF AMERICA 

DEPARTMENT OF TRANSPORTATION 

OFFICE OF THE SECREATRY 

WASHINGTON D.C. 

INTRERNATIONAL AIR TRANSPORT ASSOCIATION 

AGREEMENTS ADOPTED BY THE CARGO 

SERVICES CONFERENCE 

FILING OF RESOLUTION 672 AS TIER 1 AGREEMENT 

CARLOS TORNERO 

Senior Legal Counsel 

International Air Transport Association 

800 Place Victoria 

P.O. Box 113 

Montreal, Quebec 

Canada, H4Z 1M1 

Telephone: 514-874-0202 

Facsimile: 514-874-1789 

Douglas Lavin 

Regional Vice President – North America 

International Air Transport Association 

1776 K St. N.W. #12th Floor 

Washington, D.C. 20006 

(202) 293-9292 

Dated: March 14, 2013 
UNITED STATES OF AMERICA 

DEPARTMENT OF TRANSPORTATION 

OFFICE OF THE SECREATRY 

WASHINGTON D.C. 

INTRERNATIONAL AIR TRANSPORT ASSOCIATION 

AGREEMENTS ADOPTED BY THE CARGO 

SERVICES CONFERENCE 

FILING OF RESOLUTION 672 AS TIER 1 AGREEMENT 

Enclosed is the new Resolution 672 “Form of Multilateral e-Air Waybill Agreement” as adopted at the 

35th meeting of the IATA Cargo Services Conference (CSC/35) on March 10, 2013 in Doha, Qatar. 

Resolution 672 was adopted to accelerate the use of electronic communications in air cargo shipments 

without regulating or modifying any of the commercial terms governing those shipments. It establishes 

procedures for using electronic means as a more efficient, lower cost substitute for the paper air waybill 

process now used by many carriers, intermediaries and shippers. Participation in the agreement is 

voluntary for carriers, intermediaries and shippers but use of the Resolution 672 form permits IATA to 

act as a central point of contact for all those seeking to transact electronically thus permitting a single 

signature to establish multiple operating relationships. Participation, however, does not limit the ability of 

any signatory to engage in paper transactions when electronic channels are not available. Thus, apart 

from increasing efficiency and reducing transaction costs, Resolution 672 has no impact on competition 

between air carriers or other participants in the air cargo industry. IATA is seeking only exemption for 

Resolution 672 at the earliest possible date so that it can be declared effective and contribute to the 

inevitable modernization of air cargo transaction processes. 

To be specific, Resolution 672: 

• Does not amend Conditions of Contract as set forth in Resolution 600i or Carriers’ Conditions 

of Carriage; 

• Does not limit the rights of any carrier with respect to the establishment of conditions of 

carriage, applicable cargo rates and determinations whether individual cargo shipments are 

Ready for Carriage; 

• Does not require any carrier to engage in Electronic Communication with any intermediary or 

shipper or at all locations where cargo is received for carriage; 

• Does not otherwise affect business arrangements between carriers, intermediaries and 

shippers. 

Because Resolution 672 is competitively neutral and efficiency enhancing, we believe that it properly fits 

within the Tier 1 concept adopted in Order 2012-4-18 and should be processed accordingly. Please let 

us know whether the Department concurs in that assessment. 

Respectfully submitted, 

Carlos Tornero 

Senior Legal Counsel, International Air Transport Association 
CSC/32 Agenda – Second Transmittal 

Page 1 

INTERNATIONAL AIR TRANSPORT ASSOCIATION 

FINALLY ADOPTED RESOLUTIONS 

EXPEDITED FILING 

35th CARGO SERVICES CONFERENCE 

(CSC/35) 

Doha, 10 March 2013 
 MEMORANDUM 

 CSC/35/Meet/006/2013 

TO: All Members of IATA 

Cargo Services Conference Accredited Representatives 

 

CC: Members, Cargo Procedures Conferences Management Group 

Members, IATA/FIATA Consultative Council 

IATA Regional Cargo Managers , IDFS Cargo Deputies 

FROM: Secretary, Cargo Services Conference 

DATE: 14 March 2013 

SUBJECT: FINALLY ADOPTED RESOLUTIONS – 

35th Cargo Services Conference (CSC/35) – 10 March 2013 

Doha, Qatar 

EXPEDITED RESOLUTION 672

Please find attached new Resolution 672 as finally adopted at CSC/35 for Expedited effectiveness. 

The filing period runs from 15 March 2013 to 14 April 2013, with an intended effective date of 15 

April 2013. The final effectiveness date will be communicated to Members by a Declaration of 

Effectiveness Memorandum as soon as all required government approvals have been obtained. 

Members are requested to file the Resolutions and Recommended Practices with their 

Government authorities where required, and to advise IATA Secretariat of their Government’s 

action by 14 April 2013, the end of the filing period. As usual, filing formalities with the U.S. 

Department of Transportation and the Canadian Transportation Agency will be handled by the 

IATA Geneva office. 

Please note that the Resolutions and Recommended Practices will be declared effective upon 

receipt of the required Government approvals, in accordance with Resolutions 001 and 006. 

Frederic Leger 

Head Cargo Business Process and Standards, IATA 

Attachments. 
FINALLY ADOPTED RESOLUTIONS SUMMARY

The following Resolution emanating from CSC/35 is requested for approval. The intended effective date 

is 15 April 2013. 

Resolution Summary of Amendment 

RESOLUTION 672 

FORM OF MULTILATERAL EAIR WAYBILL AGREEMENT 

(New) 

The new Resolution 672 was adopted to accelerate the use of 

electronic communications in air cargo shipments without 

regulating or modifying any of the commercial terms governing 

those shipments. 

The use of the Resolution 672 form permits IATA to act as a 

central point of contact for all those seeking to transact 

electronically thus permitting a single signature to establish 

multiple operating relationships. It establishes procedures for 

using electronic means as a more efficient, lower cost 

substitute for the paper air waybill process now used by many 

carriers, intermediaries and shippers. 

Participation is voluntary for carriers, intermediaries and 

shippers, and does not limit the ability of any signatory to 

engage in paper transactions when electronic channels are 

not available. 

To be very specific, Resolution 672: 

• Does not amend Conditions of Contract as set forth in 

Resolution 600i or Carriers’ Conditions of Carriage; 

• Does not limit the rights of any carrier with respect to 

the establishment of conditions of carriage, applicable 

cargo rates and determinations whether individual 

cargo shipments are Ready for Carriage; 

• Does not require any carrier to engage in Electronic 

Communication with any intermediary or shipper or at 

all locations where cargo is received for carriage; 

• Does not otherwise affect business arrangements 

between carriers, intermediaries and shippers. 

Therefore, it can be noted that apart from increasing efficiency 

and reducing transaction costs, Resolution 672 has no impact 

on competition between air carriers or other participants in the 

air cargo industry. 

For more information, including an Introduction to Resolution 

672 and to download copy of the Multilateral e-AWB 

Agreement, please visit: www.iata.org/e-awb 
About the new IATA Resolution 672 - Multilateral e-AWB Agreement

Background 

In 2009 and 2010 IATA and FIATA successfully worked together to develop a “model eAWB agreement ” as a substitute for the traditional paper air waybill, which was adopted 

by the Cargo Service Conference as IATA Recommended Practice 1670 (RP1670). 

Freight forwarder and airlines would sign the bilateral e-AWB agreement before they 

start to do e-AWB. 

Since its introduction, many airlines and freight forwarders insisted that signing 

numerous e-AWB agreements was too onerous and too costly an endeavor. 

In order to increase the adoption of e-AWB in the industry for industry stakeholders to 

gain benefits of removing the paper AWB, it was agreed by the Cargo Committee and 

endorsed by the Cargo Services Conference at CSC/34 in March 2012 that a multilateral 

e-AWB agreement needs to be established for the industry. 

The “multilateral” concept 

The concept is to have a single standard industry agreement in the form of an IATA 

Resolution that airlines and freight forwarders could sign once with IATA and in effect 

enter into e-AWB agreements with all other 

parties. 

 

IATA in conjunction with the e-AWB Advisory Group, developed the draft Multilateral eAWB Agreement as the proposed new IATA Resolution 672. The draft Agreement was 

reviewed and enhanced by various industry groups and the Final version of the 

Multilateral e-AWB Agreement was adopted as IATA Resolution 672 by the Cargo 

Services Conference in March 2013 with intended effectiveness date of 15 April 2013. 
About Resolution 672 14 March 2013 Page 2 of 2 

Timelines: History in the making 

When What 

November 2012 e-AWB Advisory Group endorses the First version 

The very first version of the Multilateral e-AWB Agreement was 

endorsed by the e-AWB Advisory Group (e-AWBAG) in November 

2012. The e-AWBAG is comprised of airlines and freight 

forwarders actively involved in the e-AWB initiative. 

December 2012 Proof of Concept trials launched 

The draft Multilateral e-AWB Agreement was trailed by a group of 

Airlines and Freight Forwarders through a Proof of Concept (PoC) 

exercise in December 2012. The objective of the PoC was to 

provide recommendations to possible enhancements to the 

Agreement and also to provide feedback on the administration of 

the various forms and procedures. 

January 2013 Enhanced version developed and endorsed 

Based on feedback received from the PoC participants, 

enhancements were made to the draft Multilateral e-AWB 

Agreement, which were endorsed by the e-AWB Advisory Group 

in January 2013. 

February 2013 FIATA-AFI endorses the Multilateral e-AWB Agreement 

The Agreement was then reviewed and endorsed by FIATA-AFI 

through the IATA/FIATA Consultative Council (IFCC) in February 

2013 with some minor amendments. 

March 2013 CSC adopts Multilateral e-AWB Agreement as Resolution 672 

The 35th Cargo Services Conference held in Doha on 10 March 

2013, adopted the Final version of the Multilateral e-AWB 

Agreement as the new IATA Resolution 672 with intended 

effectiveness date of 15 April 2013, subject to receipt of requisite 

Government approvals. 

Benefits of the Multilateral e-AWB Agreement

• No more lengthy and costly Legal discussions to start e-AWB 

• Freight Forwarders will have a one-stop shop agreement that will allow them to 

tender e-AWB shipments to multiple airlines around the globe 

• Airlines will have a single agreement with IATA, enabling them to accept e-AWB 

from all participating Freight Forwarders 

• Parties still remain in control of where and when e-AWB should start depending 

on the technical and operational readiness. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 1 of 33 

RESOLUTION 672 

FORM OF MULTILATERAL E-AIR WAYBILL AGREEMENT 

(NEW) 

CSC(35)672 Expiry: Indefinite 

 Type: B 

WHEREAS, Members desire to use Electronic Communication to document and execute agreements for 

the carriage of cargo in lieu of a paper air waybill; 

WHEREAS, Members would like to expand the use of Electronic Communication through standardizing 

the use of EDI for cargo carriage leading to the elimination of a paper air waybill to be replaced by a 

cargo shipment-specific, accessible electronic file which will create and record a contract of carriage on 

the same basis as a paper air waybill; permit shippers to standardize their process for dealing with 

carriers through EDI; permit carriers to route, deliver and track cargo shipments (including interline 

shipments); and facilitate government authorities to process such shipments without a paper air waybill. 

RESOLVED that: 

1.1 IATA may act as agent for carriers in entering into agreements and as such may offer a shipper a 

single multilateral agreement, in the form set forth in Attachment ‘A’, on behalf of all carriers advising 

IATA of the airport locations where such carrier(s) will receive cargo. IATA shall ensure that any 

multilateral agreement it administers in the form of Attachment ‘A’ includes an appendix to identify the 

carrier(s) who, and the locations where such carrier(s), will receive cargo for shipment under Electronic 

Communication procedures. The multilateral agreement shall not become effective as to a particular 

shipper until a carrier has notified such shipper that shipper has met all Electronic Communication 

requirements under the agreement. For non-IATA Cargo Services Conference Member carriers, such 

carriers shall, in addition to identifying airport locations, appoint IATA as their agent for purposes of 

signing the multilateral agreement. 

1.2 This Resolution does not amend Conditions of Contract as set forth in Resolution 600i or 

Carriers’ Conditions of Carriage. 

1.3 This Resolution does not obligate carriers to engage in Electronic Communication based 

transactions with any shipper or to authorize the use of Electronic Communication for cargo tendered at 

all locations where cargo is received for carriage. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 2 of 33 

1.4 This Resolution, and the use of Electronic Communication hereunder, does not limit the rights of 

any carrier with respect to the establishment of conditions of carriage, applicable cargo rates and 

determinations whether individual cargo shipments are Ready for Carriage. 

1.5 Carriers shall ensure that their Conditions of Contract and Conditions of Carriage are accessible 

to all shippers on the carriers’ websites or otherwise made available to shipper or their agent 

1.6 Carrier(s) should consult with their insurers, and be particularly mindful of any possible 

paper air waybill completion and usage requirements as a condition of insurance coverage prior to 

shipping and documenting cargo under EDI. Each party to this agreement is solely responsible for 

meeting the conditions of their respective insurance policies.

1.7 Carriers accepting cargo through EDI procedures for interline transportation shall do so in 

accordance with IATA Resolution 660. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 3 of 33 

Resolution 672 

Attachment ‘A’ 

IATA MULTILATERAL E-AIR WAYBILL AGREEMENT 

NOTICE CONCERNING CARRIER'S LIMITATION OF LIABILITY 

If the carriage involves an ultimate destination or stop in a country other than the country of 

departure, the Montreal Convention or the Warsaw Convention may be applicable to the liability 

of the Carrier in respect of loss of, damage or delay to cargo. Carrier's limitation of liability in 

accordance with those Conventions shall be as set forth in subparagraph 4 of IATA Resolution 

600i unless a higher value is declared.

An Agreement made this ____ day of ______ 20___, between each airline set forth in Attachment “ B” 

to IATA Resolution 672 (hereinafter called ‘Carrier’) represented by the Director General of IATA or 

his authorized representative acting for and on behalf of such Carrier AND ______________ having its 

principal office at ___________________ in the country of _______________(“Specified Country”) 

including any of its Affiliate(s) as set forth in Attachment “C” to IATA Resolution 672 (hereinafter 

called the “ Freight Forwarder”) with respect to cargo tendered by the Freight Forwarder to the 

Carrier(s). 

WHEREAS, the parties to this Agreement desire to use electronic means in lieu of a paper air waybill to 

document the transportation of cargo and wish to establish the conditions for such transportation; 

THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties 

agree as follows:

Article 1 – Object and Scope 

1.1 This Agreement is intended to permit Freight Forwarder to propose and Carrier(s) to accept and 

execute contracts for the carriage of cargo shipments by electronic means in lieu of a paper air waybill. 

Such contracts, defined as Cargo Contracts herein, shall in each case be subject to the Conditions of 

Contract set forth in IATA Resolution 600i1

 which is also included herewith as Annex “A” to this 

 

1 Notice Pursuant to Resolution 600i:

It is agreed that the goods shipped pursuant to this Agreement are accepted in apparent good order and condition 

(except as noted) for carriage SUBJECT TO THE CONDITIONS OF CONTRACT. ALL GOODS MAY BE CARRIED BY 

ANY OTHER MEANS INCLUDING ROAD OR ANY OTHER CARRIER UNLESS SPECIFIC CONTRARY INSTRUCTIONS 

ARE GIVEN BY THE SHIPPER, AND SHIPPER AGREES THAT THE SHIPMENT MAY BE CARRIED VIA INTERMEDIATE 

STOPPING PLACES WHICH THE CARRIER DEEMS APPROPRIATE. THE SHIPPER’S ATTENTION IS DRAWN TO THE 

NOTICE CONCERNING CARRIER’S LIMITATION OF LIABILITY in the Conditions of Contract. Shipper may increase 

such limitation of liability by declaring a higher value for carriage and paying a supplemental charge if required. 

INSURANCE – If carrier offers insurance, and such insurance is requested in accordance with the conditions thereof, 

indicate amount to be insured in figures in field "Amount of Insurance". 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 4 of 33 

Agreement. Freight Forwarder acknowledges that Freight Forwarder’s use of Electronic 

Communication to effect Cargo Contracts shall constitute its agreement and the agreement of any person 

for whom it is acting and has authority to act (under Section 3.2) to the Conditions of Contract 

referenced above as well as to all other provisions of this Agreement. THE ACCEPTANCE OF 

CARGO TENDERED FOR CARRIAGE PURSUANT TO THIS AGREEMENT SHALL 

CREATE, UNLESS THE FREIGHT FORWARDER SPECIFICALLY INDICATES (AS 

REQUIRED BY SECTION 3.2) THAT IT IS ACTING AS AGENT FOR ANOTHER PARTY 

APPEARING ON THE AIR WAYBILL OR SHIPMENT RECORD AS THE CONTRACTING 

PARTY (SHIPPER), AND NOTWITHSTANDING ANY CARRIER CONDITION OF 

CARRIAGE TO THE CONTRARY, A CARGO CONTRACT FOR THAT CARRIAGE 

BETWEEN THE CARRIER AND THE FREIGHT FORWARDER.

1.2 It is the mutual intent of Freight Forwarder and Carrier(s) to permit the Shipment Record created 

by Electronic Communication to have the legal effect of a duly executed paper air waybill to the full 

extent permitted by national law and applicable international treaties. Where national law, applicable 

international treaties or such circumstances as agreed by the Parties, requires issuance of a paper air 

waybill, Carrier(s) shall in each case be authorized by Freight Forwarder to make out and sign (through 

printed or stamped signature), such paper air waybill on behalf of Freight Forwarder acting as principal 

or on behalf of a Third Party for whom Freight Forwarder is acting as agent (pursuant to section 3.2), in 

conformity with the Freight Forwarder’s air waybill data communicated to the Carrier through 

Electronic Communication and such paper air waybill shall constitute the Cargo Contract. In the event 

that the Carrier makes an error when making out the paper air waybill resulting in a difference between 

the information on the paper air waybill and Electronic Communication, the Electronic Communication 

shall be governing. 

1.3 IATA as party to this Agreement acts only on behalf of and as agent for the Carriers listed in 

Attachment ‘B’ to IATA Resolution 672. IATA shall have only such responsibilities as are set forth 

herein and shall have no responsibility with respect to any Cargo Contract. 

1.4 The Conditions of Contract detailed in IATA Resolution 600i, shall apply to all Cargo Contracts, 

except (i) as otherwise agreed in writing; or (ii) for Cargo Contracts where national law or applicable 

international treaties requires issuance of a paper air waybill where IATA Resolution 600b would apply. 

. In the event that Freight Forwarder concludes a Cargo Contract on behalf of a Third Party, pursuant to 

Section 3.2 hereof, Freight Forwarder, as agent for and on behalf of such Third Party, hereby consents to 

Carrier’s Conditions of Contract. Carrier shall ensure that its Conditions of Carriage are accessible to 

Freight Forwarder on the Carriers’ websites or otherwise made available to Freight Forwarder. 

Article 2 – Definitions 

2.1 “Agreement” shall mean this agreement between Carrier(s) and a Freight Forwarder who wish to 

contract for carriage of cargo by Carrier(s) through the use of Electronic Communication. 

2.2 "Affiliate" shall mean an entity added to this Agreement under Section 12.2. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 5 of 33 

2.3 “Cargo Contract” shall mean a contract between a Carrier and a shipper initiated by Electronic 

Communication and formed under this Agreement for the carriage of, and settlement with respect to a 

specific cargo shipment. The Cargo Contract remains an independent contract from this Agreement, 

including as to its content, interpretation and governing law. 

2.4 “Cargo Receipt” or “Receipt for the Cargo” shall mean a document (in paper or electronic form) 

which is provided to the shipper, by the Carrier creating a Shipment Record which shall be deemed to 

effect a Cargo Contract for a cargo shipment identifiable on such Cargo Receipt. 

Said Cargo Receipt shall, in all respects, be deemed a full substitute for a Carrier air waybill. The 

technical aspects of the Cargo Receipt shall be as described in IATA Resolution 600g. 

2.5 “EDI” or “Electronic Data Interchange” shall mean the electronic transfer, from computer to 

computer, of commercial, administrative and transport data using an agreed standard to structure an EDI 

Message, as set out in the IATA Resolution 670. 

2.6 “EDI Message” shall mean a message consisting of a set of segments, structured using an agreed 

standard, prepared in a computer readable format, transmitted via EDI, and capable of being 

automatically and unambiguously processed. 

2.7 “Electronic Communication” shall mean the use of EDI Messages or Carrier’s web-portal to 

establish a Shipment Record. 

2.8 “IATA” shall mean the International Air Transport Association. 

2.9 “IATA Message Standard” shall mean the message standard specified, published and updated by 

the International Air Transport Association (IATA) from time to time. 

2.10 "Montreal Convention" shall mean the Convention for the Unification of Certain Rules Relating 

to International Carriage by Air, done at Montreal on 28 May 1999. 

2.11 "Notice" shall mean a notice given by a Party in accordance with Article 12.1. 

2.12 “Party or Parties” shall mean collectively or individually the “Freight Forwarder” and/or 

“Carrier(s)”. 

2.13 “Ready for Carriage” shall mean a shipment tendered to the Carrier pursuant to the conditions set 

forth in IATA Resolution 833. 

2.14 “Shipment Record” shall mean any record of the Cargo Contract preserved by Carrier, evidenced 

by electronic means. In the event that Carriers are using the IATA Message Standard, the technical 

aspects of the Shipment Record shall be as specified in IATA Resolution 600f. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 6 of 33 

2.15 “Shipper’s Delivery Note” shall mean a document (in paper or electronic form) provided to the 

Carrier by the Freight Forwarder acknowledging the delivery of the cargo shipment as “freight on hand” 

for carriage by air. At a minimum, it shall specify (a) the shipper; (b) the weight and number of pieces of 

the cargo shipment; (c) the date, time and place received by the Carrier; (d) reference the shipment 

identification number covering the specific cargo shipment. To the extent it is readily available, an 

indication of the places of departure, destination and, if applicable, agreed stopping places, should also 

be specified. 

2.16 “Warehouse Receipt” shall mean a document provided to the Freight Forwarder by the Carrier 

acknowledging the receipt of the cargo shipment as “freight on hand” for carriage by air. At a 

minimum, it shall specify (a) the shipper (b) the weight and number of pieces of the cargo shipment; (c) 

the date, time and place received by the Carrier; (d) reference the shipment identification number 

covering the specific cargo shipment. To the extent it is readily available, an indication of the places of 

departure, destination and, if applicable, agreed stopping places, should also be specified. 

In lieu of a Warehouse Receipt, the Carrier may verify the information on and countersign the Shipper's 

Delivery Note. Once verified and countersigned by the Carrier such delivery note shall serve as a 

Warehouse Receipt. 

2.17 "Warsaw Convention" means whichever of the following instruments is applicable to the contract 

of carriage: the Convention for the Unification of Certain Rules Relating to International Carriage by 

Air, signed at Warsaw, 12 October 1929; that Convention as amended at The Hague on 28 September 

1955; that Convention as amended at The Hague 1955 and by Montreal Protocol No. 1, 2, or 4 (1975) as 

the case may be. 

Article 3 – Contracting through Electronic Communication 

3.1 This Agreement shall become effective between Freight Forwarder and each Carrier listed in 

Attachment ‘B’ to IATA Resolution 672 on the later of the date it is signed by IATA or Freight 

Forwarder. Notwithstanding the foregoing, Freight Forwarder shall only commence tendering cargo 

shipments under this Multilateral e-AWB Agreement to each participating Carrier on the date after that 

Carrier sends a notice (Activation Notice) to Freight Forwarder upon Carrier confirming that: 

 (a) Freight Forwarder has satisfied Carrier that Freight Forwarder is capable of transmitting and 

receiving EDI Messages to Carrier in accordance with the IATA Message Standard 

or 

(b) Carrier will accept another form of Electronic Communication (e.g. web-portal, e-mail, etc.) 

to establish a Shipment Record and enter into Cargo Contracts; 

and 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 7 of 33 

Freight Forwarder and Carrier have agreed on a satisfactory procedure for confirming the authenticity 

and integrity of Electronic Communication directed to Carrier at the airport(s) listed by Carrier in 

Attachment ‘B’ to IATA Resolution 672. 

The obligations set forth in Section 3.1 are continuing obligations that remain in effect throughout the 

term of this Agreement. 

The Activation Notice to Freight Forwarder sent pursuant to this Section 3.1 shall be in the form as set 

forth in Attachment ‘F’ to IATA Resolution 672, and shall only be applicable as to the Freight 

Forwarder (and/or Affiliate(s) listed in Attachment ‘C’ to IATA Resolution 672) at the airport(s) 

indicated in the Activation Notice to the Freight Forwarder sent by Carrier. 

3.2 For shipments to be tendered by the Freight Forwarder as agent of a third party shipper (a “Third 

Party”), the Freight Forwarder warrants and represents that, prior to entering into such Cargo Contracts, 

it is authorized by the Third Party to act as its agent for purposes of initiating, processing and concluding 

Cargo Contracts and acknowledges that the Carrier shall be entitled to rely on this warranty and 

representation without any obligation to make enquiries as to whether or not such authorization is 

correct or has been revoked or altered in any way.. Furthermore, Freight Forwarder shall receive Cargo 

Receipts and consents to the use of electronic means in lieu of a paper air waybill on behalf of such 

Third Party. Freight Forwarder shall ensure that proper identification is included within such 

Electronic Communication, or by other means as agreed by the Parties, so that Carrier can 

recognize that the Freight Forwarder is acting as agent of the Third Party for purposes of 

concluding a Cargo Contract between the Third Party and Carrier. 

3.3 Freight Forwarder acknowledges and accepts that it is responsible for the correctness and 

completeness of the particulars and statements relating to the cargo which Freight Forwarder provides in 

the Electronic Communication to Carrier(s). Freight Forwarder shall indemnify the Carrier(s) against all 

damage suffered by it, or by any other person to whom Carrier is liable, by reason of the Freight 

Forwarder's breach of the warranties and representations set out above and for any irregularity, 

incorrectness or incompleteness of the particulars and statements set forth in the Electronic 

Communication furnished by the Freight Forwarder on its own behalf or on a Third Party’s behalf. 

3.4 Either Freight Forwarder or Carrier may terminate this Agreement at any time by giving not less 

than 30 days prior written Notice to the other. Parties shall inform IATA of such termination pursuant 

to Article 12. 

3.5 Either Freight Forwarder or Carrier(s) may terminate this Agreement by immediate Notice in the 

event that the party to be notified has entered into bankruptcy, has been declared insolvent or has 

demonstrated incapability to adhere to applicable EDI Message standards or agreed authentication 

procedures. 

3.6 Termination shall not affect the validity of any Cargo Contract entered into before the date of 

such termination. Notwithstanding termination for any reason, the rights and obligations of the Parties 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 8 of 33 

referred to in Articles 3.2, 3.3, and 9 shall survive termination together with any other provision which 

by its nature survives termination. 

3.7 Nothing in this Agreement shall require Freight Forwarder to tender or Carrier to accept any 

cargo shipment. Carrier(s) shall determine, at its/their sole discretion, whether any tendered cargo 

shipment is Ready for Carriage. 

Article 4 – Operations 

4.1 Freight Forwarder shall tender each cargo shipment using Electronic Communication. When 

using EDI as Electronic Communication, the parties shall exchange EDI Messages and shall establish 

the Shipment Record in the form set forth in IATA Resolution 600f. If the Carrier uses a form of 

communication other than EDI, the parties will establish a Shipment Record pursuant to Carrier’s terms 

and conditions for use of such other form of electronic communication for the establishment of a 

Shipment Record and a Cargo Contract. 

4.2 Freight Forwarder shall tender cargo accompanied by air waybill data established through Electronic 

Communication to Carrier(s) only at those stations listed in Attachment ‘B’ to IATA Resolution 672. 

Carrier(s) may amend their information contained in Attachment ‘B’ to IATA Resolution 672 from time 

to time for operational reasons. 

4.3 The Freight Forwarder shall, in any case, communicate such air waybill data so as to reach the 

Carrier prior to tender of the cargo shipment to Carrier’s point of acceptance. 

4.4 A Cargo Contract shall be concluded once the Carrier has received the cargo and provided a 

cargo receipt at the time of delivery. In the event that a Cargo Receipt cannot be provided at the time of 

delivery of the cargo, the Carrier shall provide a Warehouse Receipt (as an interim cargo receipt) at such 

time, and the Cargo Contract shall be deemed concluded, however, transportation of the cargo shall 

continue to be subject to Carrier confirming to the Freight Forwarder that the shipment is Ready for 

Carriage. When Carrier(s) determine(s) that a cargo shipment is Ready for Carriage, Carrier(s) shall 

establish a Shipment Record and issue a Cargo Receipt in the form set forth in IATA Resolution 600g, 

except that the Warehouse Receipt shall nonetheless continue to serve as prima facie evidence as to the 

weight and number of pieces delivered to Carrier at the date, time and place specified on the Warehouse 

Receipt. The Carrier shall archive the Warehouse Receipt pursuant to the archiving requirements set 

forth herein. 

4.5 If Carrier(s): (i) is unable to determine that a cargo shipment tendered under this Agreement is 

Ready for Carriage; or (ii) Carrier(s) determine that there is a discrepancy between the air waybill data 

established through Electronic Communication and the weight of, number of pieces, volume of, 

measurement of, or rate applicable to a cargo shipment then Carrier shall so notify Freight Forwarder; 

Carrier may receive such cargo shipment by issuing a Warehouse Receipt (as an interim cargo receipt) 

and acknowledging through Electronic Communication that the cargo is “freight on hand”. 

Discrepancies shall be governed by the Carrier’s exception procedures. If the discrepancy is resolved 

and/or Carrier(s) determine that the cargo shipment is Ready for Carriage, Carrier(s) may then issue a 

Cargo Receipt pursuant to Article 4.4 of this Agreement. Subject to Section 4.4, the Cargo Receipt shall 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 9 of 33 

be governing with respect to the weight, volume and number of pieces applicable to the cargo shipment 

covered by the Cargo Receipt. 

4.6 Freight Forwarder undertakes that insofar as any part of a consignment contains dangerous 

goods, all measures prescribed by the Dangerous Goods Regulations shall be met. 

4.7 Freight Forwarder shall tender the contents of each consignment properly packed and labeled as 

per the requirements for Ready for Carriage consignments set forth in IATA Resolution 833, and in 

compliance with any other applicable regulations (e.g. Live Animals, Perishables, Time/Temperature 

sensitive) depending on the nature of the goods tendered. 

Article 5 – Records 

5.1 Carrier(s) shall store the Shipment Record as established through the Electronic Communication, 

unaltered and secured for a minimum of two years or such additional time as applicable law shall 

require. 

5.2 Unless otherwise required by law, Carrier(s) shall ensure that stored Shipment Record is readily 

retrievable and may be printed in human readable form. 

5.3 Freight Forwarder on its own behalf and on behalf of persons for whom it is authorized to act, 

and Carrier(s) hereby waive any objection to the use of Electronic Communication authorized by this 

Agreement as evidence in resolving any dispute between them regardless of the process by which such 

dispute is to be resolved. 

Article 6 – Confidentiality and Protection of Data 

6.1 Freight Forwarder and Carrier(s) shall afford confidentiality to Electronic Communications on 

the same basis as afforded to paper air waybills and other communications related to Cargo Contracts. 

6.2 Subject to any other non-disclosure agreement or agreement in place, where Carrier(s) obtain(s) 

information contained in Freight Forwarder’s “House Waybill” under this Agreement, Carrier(s) shall 

maintain such information in confidence unless otherwise agreed in writing by Freight Forwarder or 

unless otherwise required to be disclosed to meet the requirements of government authorities or agencies 

or by operation of law or by order of a court or tribunal of competent jurisdiction, or to be provided to 

carrier's advisors, legal representatives, brokers, insurers and re-insurers for claims handling purposes. 

In such case Carrier shall use all reasonable endeavors to first inform the Freight Forwarder in writing 

before any disclosure under such order or obligation is made. 

Article 7 – Responsibility and Security 

7.1 Carrier(s) shall be responsible for the integrity of its/their Electronic Communications and for the 

prevention of any unauthorized use of or access to Freight Forwarder’s authentication codes/procedures, 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 10 of 33 

if any, after the use of Electronic Communications unless such unauthorized use or access results from 

the acts or omissions of Freight Forwarder. 

7.2 Freight Forwarder shall be responsible for the integrity of its Electronic Communications and for 

the prevention of any unauthorized use of or access to Carrier(s) authentication codes/procedures, if any, 

after the use of Electronic Communications unless such unauthorized use or access results from the acts 

or omission of Carrier(s). 

7.3 Upon becoming aware, or as soon as practicable thereafter, of any unauthorized use of 

authentication codes/procedures as described in this Article 7, a Party shall immediately notify the other 

Party of such unauthorized use, regardless of whether such unauthorized use is as a result of the acts or 

omissions of the other Party. 

 

Article 8 — Operational Requirements for Electronic Communication 

Each Party shall provide and maintain all necessary equipment to fulfil its obligations under the 

Agreement including hardware and software. 

 Article 9 – Liability 

9.1 Neither Party (including persons for whom Freight Forwarder is authorized to act) shall be liable 

for any loss or damage suffered by the other Party caused by any delay or failure to perform under this 

Agreement where such delay or failure is caused by any impediment beyond the Party’s control and 

which could not reasonably have been expected at the date of this Agreement or the consequences of 

which could not be avoided. 

9.2 If a Party requires another Party to use the services of an intermediary to perform the 

transmission, logging, storage or processing of an Electronic Communication, the Party who requires 

such use shall be liable to the other Party for damage from that intermediary’s acts or omissions in the 

provision of said services. 

9.3 Except for situations as set forth in Section 9.1, each Party’s liability under this Agreement shall 

be limited to proven compensatory damages and no Party shall be liable for: (i) any loss of profits, 

revenue, contracts, sales, anticipated savings, goodwill and / or reputation; (ii) special, indirect or 

consequential damages; and / or, (iii) any other form of non-compensatory damages. 

9.4 Nothing in this Agreement shall affect the liability of any Party under the specific Cargo 

Contracts entered into by the use of Electronic Communications hereunder. 

Article 10 – Governing Law 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 11 of 33 

10.1 This Agreement shall be interpreted under and governed by the law of the Swiss Confederation 

without regard to its choice of law principles. 

Article 11 – Resolution of Disputes 

11.1 Carrier(s) and Freight Forwarder and/or the person on whose behalf Freight Forwarder is 

authorized to act shall meet to seek amicable resolution of any dispute arising under this Agreement 

within 14 days after either Party gives Notice of such dispute. 

11.2 If such dispute cannot be resolved within 45 days of Notice, the Parties in dispute shall seek to 

mediate through a mutually agreed third party for an additional 60 days. 

11.3 If such dispute is not successfully mediated pursuant to Article 11.2 of this Agreement the matter 

shall be referred to and finally resolved by arbitration subject to the International Chamber of Commerce 

(ICC) Rules of Arbitration, before a single arbitrator to be agreed by the parties to this Agreement 

involved, or failing agreement, by a panel of three arbitrators to be nominated in accordance with the 

ICC Rules of Arbitration. 

11.4 Notwithstanding the foregoing nothing in this Agreement prevents any party from seeking 

injunctive relief before a court of competent jurisdiction for the protection of their rights, pending 

determination of disputes or claims relating to such rights by an arbitration. 

Article 12 – Notices 

12.1 All Notices hereunder shall be in writing and shall be sent by email, certified mail, return receipt 

requested or by express courier with proof of delivery to the individuals and addresses below. The 

notification forms included as attachments to this Agreement may be amended by IATA from time to 

time. 

For the Freight Forwarder For the applicable Carrier(s) 

To be provided in the Freight Forwarder 

Submission Form, promulgated as 

Attachment ‘E’ to IATA Resolution 672 

See Attachment ‘B’ to IATA Resolution 

672 

12.2 If the Freight Forwarder wishes to add or remove Freight Forwarder Affiliate(s) from the IATA 

MULTILATERAL E-AWB AGREEMENT shall notify IATA by using the FREIGHT FORWARDER 

MULTILATERAL E-AWB AGREEMENT SUBMISSION FORM provided in Attachment ‘E’ of 

Resolution 672 or its on-line version. The Freight Forwarder information will be reflected accordingly in 

the “LIST OF FREIGHT FORWARDERAFFILIATES” set forth as Attachment ‘C’ to IATA Resolution 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 12 of 33 

672 that shall be maintained by IATA and made available to all industry stakeholders through required 

means, including but not limited to, a public website. 

12.3 If the Freight Forwarder wishes to add or change their designated contact person for matters 

related to the IATA MULTILATERAL E-AWB AGREEMENT, shall notify IATA by using the 

FREIGHT FORWARDER MULTILATERAL E-AWB AGREEMENT SUBMISSION FORM provided 

in Attachment ‘E’ of Resolution 672 or its online version. The Freight Forwarder information will be 

reflected accordingly in the “LIST OF FREIGHT FORWARDERAFFILIATES” set forth as Attachment 

‘C’ to IATA Resolution 672 that shall be maintained by IATA and made available to all industry 

stakeholders through required means, including but not limited to, a public website. 

12.4 If the Freight Forwarder wishes to withdraw from the IATA MULTILATERAL E-AWB 

AGREEMENT shall notify IATA of their intention to do so, using the FREIGHT FORWARDER 

MULTILATERAL E-AWB AGREEMENT SUBMISSION FORM provided in Attachment ‘E’ of 

Resolution 672 or its online version. The Freight Forwarder information will be reflected accordingly in 

the “LIST OF FREIGHT FORWARDERAFFILIATES” set forth as Attachment ‘C’ to IATA Resolution 

672 that shall be maintained by IATA and made available to all industry stakeholders through required 

means, including but not limited to, a public website. 

12.5 Carriers wishing to join or withdraw from the IATA MULTILATERAL E-AWB AGREEMENT 

shall notify IATA of their intention to do so, by using the AIRLINE MULTILATERAL E-AWB 

AGREEMENT SUBMISSION FORM provided in Attachment ‘D’ to this Resolution or its online 

version. The Carrier information will be reflected accordingly in the “LIST OF AIRLINES AND 

THEIR ACCEPTABLE AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 672 that shall be 

maintained by IATA and made available to all industry stakeholders through required means, including 

but not limited to, a public website. 

12.6 Carriers wishing to add or change their designated contact person for matters related to the IATA 

MULTILATERAL E-AWB AGREEMENT, shall notify IATA by using the AIRLINE 

MULTILATERAL E-AWB AGREEMENT SUBMISSION FORM provided in Attachment ‘D’ to this 

Resolution or its online version. The Carrier information will be reflected accordingly in the “LIST OF 

AIRLINES AND THEIR ACCEPTABLE AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 

672 that shall be maintained by IATA and made available to all industry stakeholders through required 

means, including but not limited to, a public website . 

12.7 Carriers wishing to add or remove acceptable airport(s) from the IATA MULTILATERAL EAWB AGREEMENT shall notify IATA by using the AIRLINE MULTILATERAL E-AWB 

AGREEMENT SUBMISSION FORM provided in Attachment ‘D’ to this Resolution or its online 

version. The Carrier information will be reflected accordingly in the “LIST OF AIRLINES AND 

THEIR ACCEPTABLE AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 672 that shall be 

maintained by IATA and made available to all industry stakeholders through required means, including 

but not limited to, a public website. 

Article 13 – Severability 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 13 of 33 

13.1 If any provision or provisions of this Agreement shall be held to be invalid, illegal, 

unenforceable or in conflict with the law of any jurisdiction, that shall not affect: 

1. The validity or enforceability in that jurisdiction of any other provision of this Agreement; or 

2. The validity or enforceability in other jurisdictions of that or any other provision of this 

Agreement. 

In such cases, this Agreement shall be construed as if such invalid, illegal or unenforceable provisions 

had never been contained herein, unless the deletion of such provision or provisions would result in such 

a material change so as to cause completion of the transactions contemplated herein to be unreasonable. 

Parties shall then negotiate in good faith an appropriate substitute for the provisions deemed invalid. 

Article 14 – Interpretation 

14.1 Words importing the singular shall include the plural and vice versa. 

14.2 The headings of articles are for convenience only and shall not be used to interpret provisions of 

the Agreement or otherwise affect the substantial provisions. 

Article 15 – No Waiver of Rights 

The failure by either Party at any time to require performance by the other of any of its obligations, shall 

not affect the right to require such performance at any time thereafter. A waiver by either Party of a 

breach or specific delay shall not be taken or held to be a waiver of any subsequent breach or delay. 

Article 16 – Other Agreements Superceded 

For as long as this Agreement is in force, it shall supercede any and all prior EDI Agreements or other 

prior agreements used to substitute the use of a paper air waybill through electronic means between the 

Parties in so far and to the extent that it applies to the airport(s) that have been activated pursuant to 

Article 3.1 of this Agreement and remain so activated hereunder and without prejudice to rights and 

liability as may exist at the date hereof. For avoidance of doubt this Agreement does not supersede the 

Conditions of Contract or Conditions of Carriage. 

Director General of IATA (or his authorized representative) acting as agent for the Carriers referred to in 

the preamble hereto. 

By: ____________________________________ 

(Signature) 

Name: _____________________________ 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 14 of 33 

Freight Forwarder:_____________________________ 

 (Name of company) 

By: _________________________________ 

 (Signature) 

Name:______________________________ 

Title: 

Full Address: 

By: _________________________________ 

 (Signature) 

Name:______________________________ 

Title: 

Full Address: 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 15 of 33 

Attachment ‘A’ 

Annex ‘A’ 

IATA RESOLUTION 600i: CONDITIONS OF CONTRACT FOR CARRIAGE 

CONCLUDED AND EVIDENCED BY ELECTRONIC MEANS

Notice: The provisions of IATA Resolution 600i, including the Conditions of Contract set forth therein, are 

incorporated into this Agreement by this reference. The current Conditions of Contract as set forth in 

IATA Resolution 600i are re-printed in this Annex ‘A’ for the convenience of the parties. The parties agree 

to be bound by the current version of IATA Resolution 600i Conditions of Contract as amended from time 

to time by the IATA Cargo Services Conference and re-printed in the Cargo Services Conference 

Resolutions Manual without further amendment to this Agreement. 

1. In this contract and the Notices appearing herewith: 

CARRIER includes the air carrier issuing the cargo receipt and all carriers that carry or undertake to carry the 

cargo or perform any other services related to such carriage. 

SPECIAL DRAWING RIGHT (SDR) is a Special Drawing Right as defined by the International Monetary Fund. 

WARSAW CONVENTION means whichever of the following instruments is applicable to the contract of 

carriage: 

the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 

12 October 1929; that Convention as amended at The Hague on 28 September 1955; that Convention as amended 

at The Hague 1955 and by Montreal Protocol No. 1, 2, or 4 (1975) as the case may be. 

MONTREAL CONVENTION means the Convention for the Unification of Certain Rules for International 

Carriage by Air, done at Montreal on 28 May 1999. 

2./2.1 Carriage is subject to the rules relating to liability established by the Warsaw Convention or the Montreal 

Convention unless such carriage is not “international carriage” as defined by the applicable Conventions. 

2.2 To the extent not in conflict with the foregoing, carriage and other related services performed by each Carrier 

are subject to: 

2.2.1 applicable laws and government regulations; 

2.2.2 provisions contained in the Carrier’s conditions of carriage and related rules, regulations, and timetables 

(but not the times of departure and arrival stated therein) and applicable tariffs of such Carrier, which are made 

part hereof, and which may be inspected at any airports or other cargo sales offices from which it operates regular 

services. When carriage is to/from the USA, the shipper and the consignee are entitled, upon request, to receive a 

free copy of the Carrier’s conditions of carriage. The Carrier’s conditions of carriage include, but are not limited 

to: 

2.2.2.1 limits on the Carrier’s liability for loss, damage or delay of goods, including fragile or perishable 

goods; 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 16 of 33 

2.2.2.2 claims restrictions, including time periods within which shippers or consignees must file a claim or 

bring an action against the Carrier for its acts or omissions, or those of its agents; 

2.2.2.3 rights, if any, of the Carrier to change the terms of the contract; 

2.2.2.4 rules about Carrier’s right to refuse to carry; 

2.2.2.5 rights of the Carrier and limitations concerning delay or failure to perform service, including schedule 

changes, substitution of alternate Carrier or aircraft and rerouting. 

3. The agreed stopping places (which may be altered by Carrier in case of necessity) are those places, except the 

place of departure and place of destination, set forth in the shipment record or shown in Carrier’s timetables as 

scheduled stopping places for the route. Carriage to be performed hereunder by several successive Carriers is 

regarded as a single operation. 

4. For carriage to which the Montreal Convention does not apply, Carrier’s liability limitation for cargo lost, 

damaged or delayed shall be 19 SDRs per kilogram unless a greater per kilogram monetary limit is provided in 

any applicable Convention or in Carrier’s tariffs or general conditions of carriage. 

5./5.1 Except when the Carrier has extended credit to the consignee without the written consent of the shipper, 

the shipper guarantees payment of all charges for the carriage due in accordance with Carrier’s tariff, conditions 

of carriage and related regulations, applicable laws (including national laws implementing the Warsaw 

Convention and the Montreal Convention), government regulations, orders and requirements. 

 5.2 When no part of the consignment is delivered, a claim with respect to such consignment will be considered 

even though transportation charges thereon are unpaid. 

6./6.1 For cargo accepted for carriage, the Warsaw Convention and the Montreal Convention permit shipper to 

increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if 

required. 

6.2 In carriage to which neither the Warsaw Convention nor the Montreal Convention applies Carrier shall, in 

accordance with the procedures set forth in its general conditions of carriage and applicable tariffs, permit shipper 

to increase the limitation of liability by declaring a higher value for carriage and paying a supplemental charge if 

so required. 

7./7.1 In cases of loss of, damage or delay to part of the cargo, the weight to be taken into account in 

determining Carrier’s limit of liability shall be only the weight of the package or packages concerned. 

7.2 Notwithstanding any other provisions, for “foreign air transportation” as defined by the U.S. 

Transportation Code: 

7.2.1 in the case of loss of, damage or delay to a shipment, the weight to be used in determining Carrier’s limit 

of liability shall be the weight which is used to determine the charge for carriage of such shipment; and 

7.2.2 in the case of loss of, damage or delay to a part of a shipment, the shipment weight in 7.2.1 shall be 

prorated to the packages covered by the same cargo receipt whose value is affected by the loss, damage or delay. 

The weight applicable in the case of loss or damage to one or more articles in a package shall be the weight of the 

entire package. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 17 of 33 

8. Any exclusion or limitation of liability applicable to Carrier shall apply to Carrier’s agents, employees, and 

representatives and to any person whose aircraft or equipment is used by Carrier for carriage and such person’s 

agents, employees and representatives. 

9. Carrier undertakes to complete the carriage with reasonable dispatch. Where permitted by applicable laws, 

tariffs and government regulations, Carrier may use alternative carriers, aircraft or modes of transport without 

notice but with due regard to the interests of the shipper. Carrier is authorized by the shipper to select the routing 

and all intermediate stopping places that it deems appropriate or to change or deviate from the routing shown in 

the Shipment Record. 

10. Receipt by the person entitled to delivery of the cargo without complaint shall be prima facie evidence that the 

cargo has been delivered in good condition and in accordance with the contract of carriage. 

10.1 In the case of loss of, damage or delay to cargo a written complaint must be made to Carrier by the person 

entitled to delivery. Such complaint must be made: 

10.1.1 in the case of damage to the cargo, immediately after discovery of the damage and at the latest within 

14 days from the date of receipt of the cargo; 

10.1.2 in the case of delay, within 21 days from the date on which the cargo was placed at the disposal of the 

person entitled to delivery. 

10.1.3 in the case of non-delivery of the cargo, within 120 days from the date of receipt of the cargo for 

transportation by the Carrier. 

10.2 Such complaint may be made to the Carrier who issued the cargo receipt, or to the first Carrier or to the 

last Carrier or to the Carrier, which performed the carriage during which the loss, damage or delay took place. 

10.3 Unless a written complaint is made within the time limits specified in 10.1 no action may be brought 

against Carrier. 

10.4 Any rights to damages against Carrier shall be extinguished unless an action is brought within two years 

from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the 

date on which the carriage stopped. 

11. Shipper shall comply with all applicable laws and government regulations of any country to or from which the 

cargo may be carried, including those relating to the packing, carriage or delivery of the cargo, and shall furnish 

such information to the Carrier as may be necessary to comply with such laws and regulations. Carrier is not 

liable to shipper and shipper shall indemnify Carrier for loss or expense due to shipper’s failure to comply with 

this provision. 

12. No agent, employee or representative of Carrier has authority to alter, modify or waive any provisions of this 

contract. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 18 of 33 

Attachment ‘B’ 

LIST OF AIRLINES AND THEIR ACCEPTABLE AIRPORTS 

The following is the list of airlines participating to the IATA MULTILATERAL E-AWB AGREEMENT, 

including their designated contacts and acceptable airports. 

IATA Airline Code 

Airline Name 

Airline Address 

Airline Designated 

Contact Name 

Airline Designated 

Contact E-mail 

Airline Designated 

Contact Telephone 

Airline Designated 

Contact Fax 

Airline Designated 

Contact Address 

IATA Airport Codes of Origin (3 letter airport code) 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 19 of 33 

Attachment ‘C’ 

LIST OF FREIGHT FORWARDER AFFILIATES 

The following is the list of Freight Forwarders and Freight Forwarder affiliates participating to the IATA 

MULTILATERAL E-AWB AGREEMENT, including their designated contacts. 

Freight Forwarder Name 

Freight Forwarder Address 

Freight Forwarder IATA Cargo Agent Code 

Freight Forwarder Designated Contact E-mail 

Freight Forwarder Designated Contact 

Telephone 

Freight Forwarder Designated Contact Fax 

Freight Forwarder Designated Contact Address 

Freight Forwarder affiliate or related company 

Name 

Freight Forwarder affiliate or related company 

Address 

Freight Forwarder affiliate or related company 

IATA Cargo Agent Code 

Freight Forwarder affiliate or related Company 

Designated Contact E-mail 

Freight Forwarder affiliate or related company 

Designated Contact Telephone 

Freight Forwarder affiliate or related company 

Designated Contact Fax 

Freight Forwarder affiliate or related company 

Designated Contact Address 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 20 of 33 

Attachment ‘D’ 

AIRLINE MULTILATERAL E-AWB AGREEMENT SUBMISSION FORM 

INTERNATIONAL AIR TRANSPORT ASSOCIATION 

International Air Transport Association 

Route de l'Aéroport 33, PO Box 416 

CH-1215 Geneva 15 Airport 

Switzerland 

www.iata.org

E-mail: cargo@iata.org 

Fax: +41 (0)22 770 2686 

This form is for IATA and non-IATA airlines participating in the IATA MULTILATERAL E-AIR WAYBILL 

AGREEMENT set forth as Attachment ‘A’ to IATA Resolution 672. 

The information requested in this form is required to join or withdraw from the IATA MULTILATERAL E-AIR 

WAYBILL AGREEMENT, to add and/or remove airports and to change the designated airline contact in the 

“LIST OF AIRLINES AND THEIR ACCEPTABLE AIRPORTS” set forth as Attachment ‘B’ to IATA 

Resolution 672 

Kindly complete the form set forth below and return the form to the above address by e-mail or fax. 

A) To join the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT 

The undersigned certifies as follows (please cross all the check boxes): 

We appoint IATA represented by the Director General of IATA or his authorized representative as our 

agent for purposes of executing the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth 

as Attachment ‘A’ to IATA Resolution 672 on our behalf. 

We understand and agree that IATA shall act solely on our behalf as our agent in connection with the 

Multilateral e-AWB Agreement and shall have only those responsibilities set forth in IATA Resolution 

672 in connection with the Agreement. We agree to indemnify IATA and hold IATA harmless for any 

loss of damage (including legal expenses) it may incur in connection with the Agreement or in performing 

any obligation arising from IATA Resolution 672. 

We understand and agree that IATA shall include the information provided in this form including, but not 

limited to, the list of participating airports as well as the contact details of the designated airline contact 

into the “LIST OF AIRLINES AND THEIR ACCEPTABLE AIRPORTS” which is set forth as 

Attachment ‘B’ to IATA Resolution 672 and shall be maintained by IATA and made available to all 

industry stakeholders through required means, including but not limited to, a public website. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 21 of 33 

We appoint the following individual as our designated contact for all matters relating to the IATA 

MULTILATERAL E-AIR WAYBILL AGREEMENT and to be included accordingly in the “LIST OF 

AIRLINES AND THEIR ACCEPTABLE AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 

672’: 

Company Name 

Contact Name: 

Title: 

Address: 

Telephone: 

E-Mail: 

B) To add and/or remove Airports participating in the IATA MULTILATERAL E-AIR WAYBILL 

AGREEMENT 

The undersigned certifies as follows: 

 We are currently party to the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as 

Attachment ‘A’ to IATA Resolution 672. 

We wish to add the following Airports to the “LIST OF AIRLINES AND THEIR ACCEPTABLE 

AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 672: 

Airport Code City Name 

 

For additional Airports please use the last two pages. 

We wish to remove the following airports from the “LIST OF AIRLINES AND THEIR ACCEPTABLE 

AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 672: 

Airport Code City Name Reason(s) for removal of 

airport 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 22 of 33 

C) To change the airline’s designated contact for all matters related to the IATA MULTILATERAL E-AIR 

WAYBILL AGREEMENT 

The undersigned certifies as follows: 

We are currently party to the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as 

Attachment ‘A’ to IATA Resolution 672. 

We wish to change our airline’s designated contact for matters related to the IATA MULTILATERAL EAIR WAYBILL AGREEMENT as included in the “LIST OF AIRLINES AND THEIR ACCEPTABLE 

AIRPORTS” set forth as Attachment ‘B’ to IATA Resolution 672 as follows: 

Company Name 

Contact Name: 

Title: 

Address: 

Telephone: 

E-Mail: 

D) To withdraw from the IATA MULTILATERAL E-AWB AGREEMENT 

The undersigned certifies as follows: 

We hereby withdraw ourselves from the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT 

effective ___(Day/Month/Year)_________for the following reason(s): 

Form Submitted by: 

Airline Code: 

Name of Airline: 

Name: 

Title: 

Address: 

Telephone: 

E-Mail: 

Signature: 

Date: 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 23 of 33 

For additional Airports 

Airport Code City Name 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 24 of 33 

For additional Airports 

Airport Code City Name 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 25 of 33 

Attachment ‘E’ 

FREIGHT FORWARDER MULTILATERAL E-AWB AGREEMENT 

SUBMISSION FORM 

INTERNATIONAL AIR TRANSPORT ASSOCIATION 

International Air Transport Association 

Route de l'Aéroport 33, PO Box 416 

CH-1215 Geneva 15 Airport 

Switzerland 

www.iata.org

E-mail: cargo@iata.org 

Fax: +41 (0)22 770 2686 

This form is for Freight Forwarders participating in the IATA MULTILATERAL E-AIR WAYBILL 

AGREEMENT set forth as Attachment ‘A’ to IATA Resolution 672. 

The information requested in this form is required to add or remove Freight Forwarder Affiliates in the “LIST OF 

FREIGHT FORWARDER AFFILIATES” set forth as Attachment ‘C’ to IATA Resolution 672 as well as for the 

Freight Forwarder to withdraw from the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT. 

Kindly complete the form set forth below and return the form to the above address by e-mail or fax. 

A) To add and/or remove Freight Forwarder Affiliates 

The undersigned certifies as follows (please cross all the check boxes): 

We are party to the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as Attachment 

‘A’ to IATA Resolution 672. 

We represent and warrant to the benefit of the Carrier(s) that: (1) the information in this listing 

which shall be part of Attachment C to IATA Resolution 672 is true and correct, and (2) the 

Affiliates identified in this listing have duly authorized us to enter into the Agreement on their 

behalf and to bind them to the obligations set forth therein. 

We agree to be responsible for the performance of all obligations under the Agreement by the listed 

Affiliates as if such performance were undertaken by us on their behalf. 

We understand and agree that IATA shall include the information provided in this form including, but not 

limited to, the list of freight forwarder Affiliates as well as the contact details of the designated freight 

forwarder contact into the “LIST OF FREIGHT FORWARDER AFFILIATES” which is set forth as 

Attachment ‘C’ to IATA Resolution 672 and shall be maintained by IATA and made available to all 

industry stakeholders through required means, including but not limited to, a public website. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 26 of 33 

Name of Freight 

Forwarder Affiliate 

Address of Freight 

Forwarder Affiliate 

IATA Cargo Agent Code 

of Freight Forwarder 

Affiliate 

Airport Code(s) 

 

For additional Freight Forwarder Affiliates please use the last two pages. 

 Having the requisite authorization from the concerned parties, we hereby withdraw the following Freight 

Forwarder Affiliate(s) from the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as 

Attachment ‘A’ to IATA Resolution 672 and to be removed accordingly from the “LIST OF FREIGHT 

FORWARDER AFFILIATES” set forth as Attachment ‘C’ to IATA Resolution 672: 

Name of Freight 

Forwarder Affiliate 

Address of Freight 

Forwarder Affiliate 

IATA Cargo Agent Code 

of Freight Forwarder 

Affiliate 

Reason(s) for removal 

of Forwarder Affiliate 

 

B) To add/change the designated Freight Forwarder contact 

The undersigned certifies as follows: 

 We are currently party to the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as 

Attachment ‘A’ to IATA Resolution 672. 

We wish to add/change the designated contact(s) for all matters related to the IATA MULTILATERAL 

E-AIR WAYBILL AGREEMENT, including notifications pursuant to Article 3.1 of the IATA 

MULTILATERAL E-AIR WAYBILL AGREEMENT as follows: 

Name of Freight Forwarder/ 

Freight Forwarder Affiliate 

Contact Name 

Title 

Address 

Telephone 

E-mail 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 27 of 33 

C) To withdraw from the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT 

The undersigned certifies as follows: 

We hereby withdraw from the IATA Multilateral E-AWB Agreement effective 

___(Day/Month/Year)_________for the following reason(s): 

Form Submitted by: 

Company Name: 

Company 

Address: 

IATA Agent 

Code: 

Name of 

Signatory: 

Title: 

Address: 

Telephone: 

E-Mail: 

Signature: 

Date: 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 28 of 33 

For any Additional Freight Forwarder Affiliates: 

Name of Freight 

Forwarder Affiliate 

Address of Freight 

Forwarder Affiliate 

IATA Cargo Agent Code 

of Freight Forwarder 

Affiliate 

Airport Code(s) 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 29 of 33 

For any Additional Freight Forwarder Affiliates: 

Name of Freight 

Forwarder Affiliate 

Address of Freight 

Forwarder Affiliate 

IATA Cargo Agent Code 

of Freight Forwarder 

Affiliate 

Airport Code(s) 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 30 of 33 

Attachment ‘F’ 

ACTIVATION NOTICE TO FREIGHT FORWARDER 

This notice is to be used by IATA and non-IATA airlines participating in the IATA MULTILATERAL E-AIR 

WAYBILL AGREEMENT to notify Freight Forwarder and/or Freight Forwarder Affiliate participating to the 

IATA MULTILATERAL E-AIR WAYBILL AGREEMENT of e-AWB activation or de-activation at one or more 

Airport(s), pursuant to Article 3.1 of the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT set forth as 

Attachment ‘A’ to IATA Resolution 672: 

To (Freight Forwarder): 

Company Name 

Contact Name: 

Title: 

Address: 

Telephone: 

E-Mail: 

A) Activation of Freight Forwarder and/or Freight Forwarder Affiliate 

This is to notify you that the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT executed by 

you on ___________________ is hereby declared EFFECTIVE at the following Airport(s) on the date(s) listed 

below. 

Freight Forwarder 

and/or Freight 

Forwarder Affiliate 

Airport Code City Name Effective date Comments 

 

For any additional Freight Forwarder and/or Freight Forwarder Affiliate to activate please use the last two 

pages. 

B) De-activation of Freight Forwarder and/or Freight Forwarder Affiliate 

This is to notify you that the IATA MULTILATERAL E-AIR WAYBILL AGREEMENT executed on 

___________________ by you is hereby declared NOT EFFECTIVE at the following airport(s) on the date(s) 

listed below. 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 31 of 33 

Freight Forwarder 

and/or Freight 

Forwarder Affiliate 

Airport Code City Name De-activation 

date 

Reason for deactivation 

 

Notice served by: 

IATA Airline 

Code: 

Name of Airline: 

Name: 

Title: 

Address: 

Date: 

Telephone: 

E-Mail: 

Signature: 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 32 of 33 

For any additional Freight Forwarder and/or Freight Forwarder Affiliate to activate: 

 

Freight Forwarder 

and/or Freight 

Forwarder Affiliate 

Airport Code City Name Effective date Comments 

 
RESOLUTION 672 ADOPTED AT CSC/35 ON 10 MARCH 2013 Page 33 of 33 

For any additional Freight Forwarder and/or Freight Forwarder Affiliate to activate: 

 

Freight Forwarder 

and/or Freight 

Forwarder Affiliate 

Airport Code City Name Effective date Comments