BEFORE THE

DEPARTMENT OF TRANSPORTATION

WASHINGTON, D.C.

Notice of IATA Traffic Conference

Actions Tentatively Exempted 

From Filing for Approval

Docket OST-2012-0058

NOTICE OF TIER 1 AGREEMENTS FILING

BY THE

INTERNATIONAL AIR TRANSPORT ASSOCIATION

29 November 2013

Communications with respect to this

Document should be sent to 

Douglas Lavin 

Regional Vice President – North America 

International Air Transport Association

1201 F Street, NW, Suite 650 

Washington, DC 20004 

(202) 628-9292
Summary DOCKET: DOT-OST-2012-0058 DOT ORDER: None Requested

Date: 29 November 2013

Filing fee/IATA Acct: Waived by Order 2012-4-18, Appendix 

A, Section D

US/UST involved Yes

Intended effective date: 1 January 2014

Meeting site, date: 35th Passenger Services Conference 

(PSC), Dublin 31 October – 1 November 

2013

Agreement(s)/Minutes PSC/RESO/162 dated 29 November 2013

Resolution 722f and Recommended 

Practices 1708 and 1770
NOTICE OF TIER 1 AGREEMENTS FILING

Pursuant to statements submitted by Member airlines of the International Air Transport 

Association (IATA), the undersigned has been constituted to be their attorney-in-fact for filing 

with the Department of Transportation copies of agreements adopted by the IATA Traffic 

Conferences.

On their behalf, and pursuant to the procedures specified in Order 2012-4-18 (13 April 

2012), I am filing with the Department, in Docket OST-2012-0058, this Notice, the subject 

agreements and supporting documentation. These agreements are Tier 1 agreements tentatively 

exempted by Order 2012-4-18 from Condition #2 to the Department’s approval of the Provisions 

for the Conduct of the IATA Traffic Conferences, which condition requires pre-implementation 

Department review. The intended effective date of the agreements is 1 January 2014. 

The subject agreements amend or establish Resolutions and/or Recommended Practices 

that do not address subject areas which the Department has indicated it still chooses to review 

under Condition #2. The text of the agreements and other conference documentation sent to 

airline Members of IATA accompany this Notice. The cover pages of the documentation clearly 

identify each affected Resolution and/or Recommended Practice and show whether the subject 

agreements are amendments or new agreements. Other pages provide the text of each subject 

agreement. Where an affected Resolution or Recommended Practice has previously been 

exempted from Condition #2 by Department action, the cover pages include the appropriate 

docket and order number. The cover pages include a summary to explain the nature and purpose 

of the subject amendments and/or agreements.
- 2 - 13461343.1

Respectfully submitted,

 /s/ Douglas Lavin

Douglas Lavin

Regional Vice President – North America

International Air Transport Association

Attorney-In-Fact
- 3 - 13461343.1

CERTIFICATE OF SERVICE

A copy of this notice has been served this day by first class or priority mail on the 

following person:

Chief, Transportation, Energy & Agriculture Section

Antitrust Division

Department of Justice

Washington, D.C. 20530

A copy of this notice has been sent this day by email to John Kiser (John.Kiser@dot.gov) 

and to Della Davis (Della.Davis@dot.gov) of the Department of Transportation. 

 /s/ Douglas Lavin

Douglas Lavin

29 November 2013

Date Served
-

4- 13461343.1
M E M O R A N D U M

PSC/RESO/162

To: All Members, Passenger Services Conference - Accredited 

Representatives

Copy: IATA Strategic Partners

From: Head, Airline Distribution Standards

Date: 29 November 2013

Subject: EXPEDITED RESOLUTIONS & RECOMMENDED PRACTICES

35th IATA Passenger Services Conference (PSC)

Dublin, 31 October – 1 November 2013

Attached are the expedited resolutions & recommended practices (RPs) which were adopted at the 

above-mentioned Conference.

The filing period is established as 2-20 December 2013. To ensure timely approval, Members are 

requested to file these agreements, where required, with their Governments upon receipt of this 

document and to advise this office (email: mcewend@iata.org) of their Government’s action by the 

end of the filing period (20 December 2013).

Filing formalities with the Canadian Transportation Agency on behalf of Canadian Members will be 

accomplished by this office.

Filing formalities with the United States Department of Transportation (DoT) on behalf of IATA 

Members will be accomplished by IATA’s Regional Vice President, North America. 

The intended effective date is 1 January 2014.

David McEwen International Air Transport Association

Route de l'Aeroport 33

PO Box 416

CH - 1215 Geneva 15 Airport

Switzerland

Tel: +41 22 770 2086

Fax: +41 22 770 2896

OUTLINE OF CONTENTS

RESOLUTIONS & RECOMMENDED PRACTICES

ADOPTED AT:

35th PASSENGER SERVICES CONFERENCE (PSC)

INTENDED EFFECTIVE DATE: 1 January 2014

Resolution/RP Title

PSC(35)722f ELECTRONIC TICKET – AIRLINE

(amending)

PSC(35)1708 PASSENGER NAME LIST (PNL) AND ADDITIONS AND 

DELETIONS LIST (ADL)

(amending)

PSC(35)1770 CODE OF RESERVATION ETHICS

(amending)

SUMMARY OF CHANGES

RESOLUTIONS/RECOMMENDED PRACTICES ADOPTED AT:

35th PASSENGER SERVICES CONFERENCE (PSC)

INTENDED EFFECTIVE DATE: 1 January 2014

Resolution/

Recommended 

Practice

Summary of 

Resolution/RP

Summary of Amendment

RESOLUTION 722f

ELECTRONIC TICKET 

– AIRLINE

Provides governing rules 

and technical specifications 

on how to produce an 

Electronic Ticket (ET) issued 

by airlines. This allows 

ticketing to be performed 

without the issuance of 

paper tickets. Also included 

are the applicable conditions 

for the issuance and 

honoring of such tickets.

Code OG is one of the 3 codes that 

had been set aside for identifying 

amounts attributed to a carbon offset 

scheme. In view that this code has 

never been used, it was agreed to 

delete it.

RP 1708

PASSENGER NAME 

LIST (PNL) AND 

ADDITIONS AND 

DELETIONS LIST 

(ADL)

Provides the definitions, 

formats and procedures for 

the creation, transmission 

and interpretation of 

Passenger Name Lists 

Messages and 

Additions/Deletion Lists 

Messages associated with 

the passenger data 

produced by an airline 

reservations system.

This proposal facilitates the collection 

of customer contact information by 

airlines and travel agents in a 

structured manner, to enable the 

airlines to provide better service to 

passengers. 

RP 1708 currently includes 2.12.6.3 

Remarks Element for Passenger 

Provided Contact Information. These 

amendments clarifies that it is for 

Emergency Contact information. A 

new section is added for the 

Passenger Contact Information 

Notification for Irregular Operations.

RP 1770

CODE OF 

RESERVATION 

ETHICS

Guidelines to highlight the 

responsibilities of airlines, 

travel agents and computer 

reservations systems 

regarding best practices 

when reserving seats on 

airlines for their customers.

Updating the passenger reservations 

guidelines regarding provision of 

contact information to facilitate 

notification for irregular operations, e.g. 

in the event of cancellation or delay in 

departure.

RESOLUTION 722f

ELECTRONIC TICKET - AIRLINE

(amending)

PSC(34 35)722f Expiry: Indefinite

Type: B

RESOLVED that,

....

T2.7

Attachment ‘A’

ELECTRONIC TICKET AND MISCELLANEOUS DOCUMENTS DATA ELEMENTS 

GLOSSARY

...

CARRIER FEE DATA

...

Carrier Fee Type – 2 ALPHANUMERIC

...

OG = IATA Carbon Offset Scheme Service Code

...

Filing Period: Effective Date:

2 December - 1 January 2014

20 December 2013

RECOMMENDED PRACTICE 1708

PASSENGER NAME LIST (PNL) AND ADDITIONS AND DELETIONS LIST (ADL)

(amending)

PSC(34 35)1708

B13.4

.....

2.12.6.3 Remarks Element for Passenger Provided Emergency Contact Information

2.12.6.3(a) The Remarks Element for passenger emergency contact information uses the IATA AIRIMP

standard code for passenger provided contact: PCTC.

2.12.6.3(b) Construction rules

Field Example Data Field Name

(see RP 1707a/b)

element ID .R/ element ID

SSR code for psgr provided contact PCTC SSR/OSI code

space –> information 

separator

contact name (if provided) TOM ODOM aa(a...a)

oblique (mandatory) / information 

separator

2- or 3-letter country designator and telephone NL31205551234 aa(a)nnn(n..n)

number (with country, area, and local)

(if provided)

oblique (if free text follows) / information 

separator

free text SECRETARY free flow text

passenger ID -1FULTON/ELLIE passenger ID

Note 1: When the passenger provided contact has been solicited but the passenger refuses to 

provide one, the word ‘REFUSED’ is used in place of the country/telephone field and the free 

text field is not present.

Note 2: When the passenger provided contact has been solicited but is not available, it will be 

indicated by the mandatory obliques only. Free text may appear.

Examples:

2AHARA/JOSEPHMR/KENDRAMRS

.R/PCTC JOHN DOE/US1123456789/PHONE OF UNCLE AFTER 7PM

2.12.6.x Remarks Element for Passenger IROPS Contact Information

2.12.6.x(a) The Remarks Element for passenger IROPS contact mobile phone information uses the IATA

AIRIMP standard code for passenger provided contact: CTCM.

2.12.6.x(b) Construction rules

Field Example Data Field Name

(see RP 1707a/b)

element ID .R/ element ID

SSR code for psgr provided contact CTCM SSR/OSI code

space –> information

separator

phone number (mobile phone) 12185251234 n

(includes country, area, and local number)

oblique (if preferred language follows) / information 

separator

(optional) preferred language EN aa

passenger ID -1ODOM/TOM passenger ID

Examples:

1GALLERY/ROGERMR

.R/CTCM 15074261812

2CUSACK/GREGG/JENNIFER

.R/CTCM 31206490123-1CUSACK/GREGG
2.12.6.x(a) The Remarks Element for passenger IROPS email information uses the IATA AIRIMP standard

code for passenger provided contact: CTCE.

2.12.6.x(b) Construction rules

Field Example Data Field Name

(see RP 1707a/b)

element ID .R/ element ID

SSR code for psgr provided contact CTCE SSR/OSI code

space –> information separator

e-mail address HOD.MAR//MSN.COM free flow text

2 obliques are used for the change symbol (@)

2 periods are used for an underscore (_)

oblique (if preferred language follows) / information separator

(optional) preferred language NL aa

passenger ID -1HOD/MAR passenger ID

Examples:

1RIVERA/JAMES

.R/CTCE JAMES1.RIVERA//GMAIL.COM

2KLEIN/DAVID/ANNE

.R/CTCE DAVID.VAN..KLEIN//YAHOO.COM-1KLEIN/DAVID

RP1708 add 2 new SSR codes in 2.12.7

CTCM – passenger contact information mobile phone contact 

CTCE – passenger contact information email address

PCTC – passenger emergency contact information

Filing Period: Effective Date:

2 December - 1 January 2014

20 December 2013
RECOMMENDED PRACTICE 1770

CODE OF RESERVATION ETHICS

(amending)

PSC(12 35)1770

R3.6

...

RECOMMENDED that:

1.To guarantee smooth handling of reservations and to avoid inconvenience to the 

travelling public, travel agents and airlines, accurate records must be kept covering 

all reservations transactions. These must include flight numbers, reservations 

booking designators, date of travel, departure and arrival times, status of segments, 

names and initials of passengers with their contact address and/or telephone 

number, mobile phone number, e-mail address, and ticketing status. When booking 

or cancelling space, it is particularly important to ensure that the reservations 

booking designator being used corresponds to the fare paid by the passenger.

...

2.1.5 Always attempt to establish a telephone number, mobile phone number, e-mail 

address, with the passenger(s)

...

RESPONSIBILITY OF TRAVEL AGENTS—BOTH AUTOMATED AND NONAUTOMATED

...

3.2 always provide the airline or CRS with which they are making reservations with a 

passenger contact. This should include the passengers’ telephone number, mobile 

phone number and e-mail address. This enables operational notifications, e.g. flight 

cancellation, schedule change, etc. to be sent to the passenger service during hours 

when the Subscriber’s office is closed.

...

Filing Period: Effective Date:

2 December - 1 January 2014

20 December 2013