The Handbook of Elder Care Resources for the Federal Workplace - March 2000

U.S. Office of Personnel Management

Office of Workforce Relations 

Family-Friendly Workplace 

Advocacy Office

The Handbook of Elder Care Resources 

for the Federal Workplace

Introduction

Caregivers

Community Resources

Housing Options

Legal Considerations

Financial Matters

Social Security

Additional Financial Resources for Women

Tax Information

Health Insurance

Medicare

Medicaid

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The Handbook of Elder Care Resources for the Federal Workplace - March 2000

Qualified Medicare Beneficiary

Practical Tips for Elder Care

Establishing An Elder Care Support Group

Nursing Home Checklist

Selecting a Home Health Care Agency

Federal and National Elder Care Organizations

Examples of Federal Agencies' Elder Care Programs

Resource and Referral Services

Area Agencies on Aging

State Long-Term Care Ombudsman Offices

Elder Care Publication Guides

● To Family-Friendly Home Page

● To OPM Site Index

● To OPM Home Page

Page Created 7 June 2000

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OPM-Elder Care Intro

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Introduction

Today, people are living longer, healthier lives and the elderly population is rapidly growing. With 

diversity and longevity becoming two terms that describe America's workforce and population, the 

Federal Government is addressing the issues of aging and its impact on our families, work 

environment, and productivity.

The statistics on aging are overwhelming. As of 1999, there are more than 34 million individuals 

age 65 or older living in the United States. By the year 2030, it is expected that this number will 

exceed 70 million, more than double the present number. The average age of the Federal full-time 

employee is 45.6 years. Moreover, an increasing number of these employees face the challenges 

and responsibilities of caring for an aging family member or friend. Approximately 25.8 billion 

Americans spend an average of 18 hours a week caring for an ailing relative. Women, the 

traditional caregivers to elderly persons, today make up 44.4 percent of our workforce.

Given these demographics, it is important that the Federal Government offer elder care programs, 

policies, and initiatives to assist employees who are currently, or who will be caregivers with family 

and work/life demands.

The Handbook of Elder Care Resources for the Federal Workplace was developed to introduce 

you -- the employer and employee caregiver -- to the various services and resources that are 

available to help you make informed elder care decisions. From choosing an assisted living 

arrangement to dealing with the complexities of social security income, this Handbook provides 

practical tips and solutions to these complicated aging issues.

The Handbook describes a variety of community resources that are offered around the country to 

help older adults function independently and discusses housing options, financial and medical 
OPM-Elder Care Intro

considerations, nursing homes, and home health care agencies. It also provides a listing of:

● Federal and National Elder Care Organizations;

● Area Agencies on Aging; and

● State Long-Term Care Ombudsman Offices.

The U.S. Office of Personnel Management (OPM) is committed to helping employees who care for 

elderly parents and older persons to meet their obligations to their families, personal 

responsibilities and the job.

Note: Under Federal Law, the U.S. Office of 

Personnel Management (OPM) is prohibited 

from ranking, endorsing, or promoting agencies 

or organizations listed in the Handbook of Elder 

Care Resources.

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OPM-Elder Care Caregiving

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The Handbook of Elder Care Resources for 

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Caregivers

Elder care is a broad field that recognizes the role of the adult caregiver as one that provides 

essential services to a parent or older person. Often employees do not recognize their role as a 

caregiver nor do they realize that help may be available in the community to assist an older person. 

Sometimes it is difficult for an employee to remember that he or she has needs that should be met. 

Ask yourself the following questions:

Am I concerned about the safety or welfare of an aging relative or friend?

Do I help an older person from time to time with household tasks such as grocery shopping, paying 

bills, or house cleaning?

Am I providing personal care -- bathing, feeding, grooming -- to a parent or older person who 

needs assistance in these areas?

If you answered YES to any of these questions, you are a caregiver. Caregiver is a term describing 

a person who is concerned about or provides assistance to another because of physical or mental 

limitations. A caregiver can help anyone -- a child, a disabled person, or an aging individual. 

However, this handbook is intended to help people who are employee caregivers of a parent or 

older person.

Your agency's Employee Assistance Program (EAP) may be helpful in assisting you with problems 

or concerns you may be experiencing as a caregiver. An EAP counselor also can direct you to the 

appropriate resources that will help your parent or older person. In addition to the listings in this 

book, there are many other resources available to help caregivers do their jobs. If you would like to 

receive a fact sheet on caregiving, a pamphlet titled "Caregiving: 1st Line of Defense," or a 
OPM-Elder Care Caregiving

resource list of national organizations that offer free or low-cost resources, contact the Older 

Women's League (OWL) at 1-800-TAKE OWL from 9:00 a.m. - 5:00 p.m. (Eastern Standard Time). 

The OWL is a non-profit organization that seeks to educate the public about issues affecting 

middle-aged and older women.

Employee caregivers can find other services, sources of help, and emotional support on several 

World Wide websites created by national caregiving and home care associations. Some of these 

include:

National Alliance for Caregiving

Suite 642 

4720 Montgomery Lane 

Bethesda, MD 20814 

(301) 718-8444

http://www.caregiving.org

National Family Caregivers Association

Suite 500 

10400 Connecticut Avenue 

Kensington, MD 20895 

(800) 896-3650

http://www.nfacares.org

National Association for Home Care

228 7th Street, NE 

Washington, DC 20003 

(202) 547-7424

http://www.nahc.org

National Council on the Aging

Suite 200 

409 3rd Street, SW 

Washington, DC 20024 

(202) 479-1200

http://www.ncoa.org

Caregivers should also be mindful of the Elder Care Locator information below.

The Locator is a toll free number operating nationwide for people with elder care concerns. It is 

operated by the National Association of Area Agencies on Aging with funds from the Older 

Americans Act of 1992 (P.L. 102-375). The trained elder care operators can determine who you 

need to contact and give you local referral numbers. If your parent or an older person lives far 

away, the Elder Care Locator can give you information for their area. 

Elder Care Locator

If you're concerned about an older person, and don't know where to 

turn for information, the Elder Care Locator can help you. Call the 1-

800 number listed below:

1-800-677-1116 

Monday - Friday 

9:00 a.m. - 11:00 p.m. (Eastern Standard Time)

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website. 

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This section of the Handbook was written with the assistance of the Older Women's League.

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The Handbook of Elder Care Resources for 

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Community Resources

Many people associate the aging process with the need for nursing home care. In fact, most 

persons do not need nursing home care. Instead, many parents or older persons can remain 

independent, but frequently need assistance with various daily living tasks. Communities 

throughout the United States offer varied services for their aging populations. Check with the social 

services office of your parent or older person's local government to determine which services are 

available in his or her area. Utilizing these community resources can help your parent or older 

person live more comfortably and remain independently in his or her home. In addition, a parent or 

older person who have chosen an alternative living arrangement, such as congregate housing, can 

use these services as an additional tool to make daily living simpler. The list below will familiarize 

you with some of the community resources that may be available in your parent or older person 

area and suggest the general availability of these services across the country. Remember, you 

must contact the local government where your parent or older person resides to determine if these 

services are available in his or her area.

Adult Day Care

Adult day care centers offer a variety of health care and social services for people who need 

assistance with personal care such as grooming or toileting, but not around-the-clock care. Round 

trip transportation may be provided to the center where people may spend a few hours or all day.

Availability - Adult day care center availability varies. The centers may be operated by hospitals, 

nursing homes, religious organizations or privately owned care centers. Contact your parent or 

older person's Area Agency on Aging for information.

Area Agencies on Aging
OPM-Elder Care Resources

Area Agencies on Aging (AAA) provide access to a variety of services to older persons in 

communities throughout the United States. These services include: information and referral, 

homemaker/home health aides, transportation, congregate care and home-delivered meals, 

chores, and other supportive services.

Availability - AAAs are located in every State. The types of services they offer will differ. A partial 

listing of AAA addresses and telephone numbers are provided in the Resource and Referral 

Services section of this Handbook.

Assistive Products

Assistive products are services and devices that can be purchased or rented to help people 

function better at home. These may include devices for persons with hearing and/or visual 

impairments and those who need help in walking or moving about.

Availability - Assistive products may be available from medical equipment rental stores or 

electronic product retail stores. Several States have assistive products and devices distribution 

programs operated by the State rehabilitation agency for the disabled.

Case Management

Case management is a method of assessing a person's total care needs, arranging for necessary 

services, and coordinating the delivery of services. Since care problems rarely occur one at a time 

and services may be fragmented, this service can be used by caregivers to coordinate a care plan.

Availability - While availability varies, case management services are becoming more widely 

available. Contact your parent or older person's AAA for information.

Friendly Visitors

Friendly visitors are volunteers who regularly visit older persons who may need companion- ship. 

They may read, write letters, run local errands, etc. for the older person.

Availability - Friendly visitors are usually provided by a religious or volunteer organization. Contact 

your parent or older person's church or synagogue or the Visiting Nurses Association to see if the 

service exists in their community.

Home Adaptation

Home adaptation means making changes to your parent or older person's home to accommodate 

his or her changed needs. Adaptation may include small changes like installing grab bars, or major 

changes such as widening doorways for wheelchairs or installing a bathroom on the first floor of 

the home.

Availability - You need a good contractor and a good idea of what your parent or older person 

wants done. Seek advice from professionals you know you can rely on, such as an occupational 

therapist, before hiring anyone to do major jobs.

Home Chore Services

Home chore services offer minor household repairs, household cleaning, and yard work.

Availability - Home chore services are widely available. Contact your parent or older person's AAA 

for information.

Home-Delivered Meals

Home-delivered meals or "meals-on-wheels" is a service that delivers hot, nutritious meals once or 

twice a day, usually five days per week. Most home-delivered meal programs can accommodate 

special diets.

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OPM-Elder Care Resources

Availability - Home-delivered meals are widely available. Contact your parent or older person's 

AAA for information.

Home Health Care

Home health care covers a wide variety of medical services provided by such professionals as 

nurses or physical therapists.

Availability - Home health care is widely available. Contact your parent or older person's Visiting 

Nurses Association or AAA. Refer to the Practical Tips for Elder Care section for a helpful checklist 

on selecting a home health care agency. Also, see the Resource and Referral Services section for 

a listing of home health care resources.

Home Maintenance and Repair Programs

Home maintenance and repair programs (usually sponsored by nonprofit organizations) provide 

home maintenance, home repairs, and help with emergencies such as frozen pipes. No major 

improvements or cosmetic changes are included. Some programs will help you work with 

contractors.

Availability - These programs are widely available. Contact your parent or older person's AAA for 

information.

Homemaker Services

Homemaker services include assistance with grooming and dressing, and help with meal 

preparation, food shopping, or light housekeeping.

Availability - Homemaker services are widely available. Contact your parent or older person's AAA 

for information.

Hospice Care

Hospice is a special kind of care for terminally ill people and their families. It does not focus on 

recovery through medical treatment, but instead helps people cope with the physical and emotional 

pain of dying from a clearly terminal illness. Hospice care may be given at home or in a hospice 

facility, and may be provided by or supplemented by trained volunteers, as well as by family 

members. Insurance coverage for hospice care varies. Medicare will provide benefits to patients 

who are diagnosed as being terminally ill, but patients receiving hospice benefits waive their 

regular Medicare coverage while they are under hospice care.

Availability - Availability varies from State to State. Contact your parent or older person's AAA for 

information. You can also contact your parent's State hospice or home care association, the 

Foundation for Hospice and Homecare at (202) 547-6586, or the Hospice Association of America 

at (202) 546-4759.

Nutrition Services

Nutrition services provide people with inexpensive, nutritious meals in group settings such as 

senior centers, churches, synagogues, or senior housing. Nutrition sites may provide transportation.

Availability - Nutrition services are widely available. Contact your parent or older person's AAA for 

information.

Personal Emergency Response Systems (PERS)

PERS are emergency alert button devices that are placed in the home and can be pressed to 

summon help from emergency response centers such as hospitals or 800 numbers.

Availability - Approximately ten national companies manufacture PERS. They may not be readily 

available in all areas. Contact your parent or older person's AAA for information.

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OPM-Elder Care Resources

Respite Care

Respite care provides short-term relief to people who care for a parent or older person at home. 

The respite can be for a few hours or several days. It may be provided at home, at adult day care 

centers, or at hospitals overnight.

Availability - Respite care services are widely available. Contact your parent or older person's 

AAA for information.

Senior Centers

Senior centers offer older people an oppor- tunity to socialize and a place to meet. They offer a 

wide variety of social, educational, and recreational programs. Some senior centers provide 

transportation services.

Availability - Senior centers are widely available. Contact your parent or older person's AAA for 

information.

Telephone Reassurance

Telephone reassurance is offered by volunteers who arrange to talk to older persons daily to 

ensure that "all is well." This service is especially helpful to people who live alone.

Availability - Availability varies in communities. Contact your parent or older person's AAA, church 

or synagogue, or Visiting Nurses Association.

This information is reprinted with permission from the AARP's publication Tomorrow's 

Choices.

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OPM-Elder Care Housing

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Housing Options

Many people assume that a nursing home is the only option for parent or older persons who can no 

longer live alone in their own homes. However, there are many housing alternatives available. The 

information listed below will familiarize you with some of these options. The questions that follow 

each section suggest what you, your parent, or an older person might consider before selecting an 

alternative living arrangement. Please note that although this section refers to "parent," it applies to 

both parents.

● Having a Parent Move in With You

● Foster Care

Having a Parent Move in With You

For many people, having a parent move in with them is the best choice when living alone is no 

longer possible for the older person. For other people, it can be a difficult choice. If you are 

considering such an arrangement, you need to talk seriously with your immediate family and your 

parents to understand how each one of them feels. You also need to be sure to express all of your 

feelings about the situation. Talk with friends whose parents live with them and try to understand 

what it's like for them. Think through the questions listed below for both parents and children and 

discuss the issues together before agreeing to this living arrangement.

Questions for the Adult Child
OPM-Elder Care Housing

● Do you want your parent to move in? Have you been honest in expressing your feelings 

about it? 

● Are you aware of local services that could help you through difficult situations? 

● If you don't want your mother or father to move in, but it must happen anyway, will you be 

able to handle it? 

● How much time can you spend with your parent? Have you explained what your weekdays 

and weekends are like? 

● Do you expect your parent to do chores around the house? Is this a reasonable 

expectation? Have you talked to your parent about what to expect and why? 

● Can you afford it? 

Questions for the Parent

● Does your son or daughter want you to move in? If not, and you move in anyway, will the 

emotional strain be too much on you? 

● How will living expenses be shared? 

● What will you use for transportation? Will you have easy access to shopping, a place of 

worship, friends, and other interests of your own? 

● Do you have friends in the area where your children live? Are there people close by with 

whom you can create friendships? 

● Will you be able to accommodate your child's lifestyle? 

● Will you be able to live with your children's children? 

● Can your children afford to have you live with them? 

● How will your presence affect family relationships? 

● How much time will you expect your child to spend with you? 

Foster Care

Foster care is a social service that places an older person who is in need of a modest amount of 

daily assistance into a warm home environment. The costs vary, and may be covered by the State 

social services program. The older person may be expected to contribute to the stipend paid to the 

family providing the foster care. The availability of this program is limited. Contact your AAA for 

more information.

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OPM-Elder Care Legal 

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The Handbook of Elder Care Resources for 

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Legal Considerations

● Legal Considerations

● Getting Your Affairs in Order

● Personal Records File

● Financial Records File

● Legal Definitions

● Power of Attorney

● Durable Power of Attorney

● Guardianship or Conservatorship

● Social Security Representative

● Will

● Living Will

● Legal Aid

Legal Considerations

When an aging family member suddenly needs help with daily living tasks or must enter a nursing 

home, the emotions of such a change can interfere with a family`s ability to make decisions. The 

decision making process can seem overwhelming, particularly if legal 

concerns are involved. While dealing with your parent`s legal 

concerns may seem difficult, you need not feel overburdened. The 

best defense against confusion and uncertainty in coping with legal 

issues is to prepare in advance of change. The information in this 

section offers some suggestions for preparing you and your parents 

for the day they may need your assistance in handling their legal 

affairs. "Getting Your Affairs in Order" provides an easy process for 
OPM-Elder Care Legal 

aging parents to organize their legal affairs should they need 

assistance later on. The second part of this section defines legal terms that relate to the aging field. 

Regardless of your circumstances, everyone should read this section and become familiar with the 

legal issues that affect many aging adults and their children.

Getting Your Affairs in Order

Relatives and friends sometimes must help older people manage their legal or financial affairs 

temporarily or even gradually assume these responsibilities. Often the person who provides care 

has 

little 

knowledge of vital information and records. If papers are in order, the task is much simpler.

Although each situation is different, the following suggestions can help most people begin creating 

a financial and personal records file.

Personal Records File

A personal records file should include the following information:

● Full legal name; 

● Social Security number; 

● Legal residence; 

● Date and place of birth; 

● Names and addresses of spouse and children (or location of death certificates if any are 

deceased); 

● Location of will or trust; 

● Location of birth certificate and certificates of marriage, divorce, and citizenship; 

● List of employers and dates of employment; 

● Education and military records; 

● Religious affiliation, name of church or synagogue, and names of clergy (if desired); 

● Memberships in organizations and awards received; 

● Names and addresses of close friends, relatives, doctors, and lawyers or financial 

advisors; and 

● Requests, preferences, or prearrangement for burial. 

A family member or friend should know the location of this personal records file and the location of 

all important papers and documents, although it is not necessary to reveal the contents of wills or 

trusts.

Financial Records File

In making a financial records file, list information about insurance policies, bank accounts, deeds, 

investments, and other valuables, using this outline:

● Sources of income and assets (pension funds, interest income, etc.); 

● Social Security and Medicare information; 

● Investment income (stocks, bonds, and property); 

● Insurance information (life, health, and property), with policy numbers; 

● Bank accounts (checking, savings, and credit union); 

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● Location of safe deposit boxes; 

● Copy of most recent income tax return; 

● Liabilities--what is owed to whom and when payments are due; 

● Mortgages and debts -- how and when paid; 

● Credit card and charge account names and numbers; 

● Property taxes; and 

● Location of personal items such as jewelry or family treasures. 

Having this information available can help you or a family member plan for any change in later 

years--retirements, a move, a death in the family--and can help you or a family member make wise 

decisions.

Legal Definitions

Many communities offer legal services. For those elderly who are unable to manage their own 

affairs appropriately, legal and/or protective services may be needed. Such services are designed 

to safeguard the rights and interests of older persons, to protect them from harm, to protect the 

property of older persons, and to provide advice and counsel to older persons and their families in 

dealing with financial and business concerns. Older persons and their families should become 

familiar with the following legal terms.

Power of Attorney

This is a legal device which permits one individual (the Principal) to give to another person (the 

attorney-in-fact) the authority to act on his or her behalf. The person with power of attorney is then 

authorized to handle banking and real estate, pay bills, incur expenses, and handle a wide variety 

of legal affairs for a specific period of time. This can continue indefinitely as long as the person 

granting power of attorney remains competent and is capable of granting power of attorney. This 

kind of power of attorney expires when the Principal becomes comatose, mentally incompetent, or 

dies.

Durable Power of Attorney

Most people feel more secure knowing that, in the event of incapacity, a trusted person and not the 

courts will make decisions and carry out their wishes. A Durable Power of Attorney gives a 

specified person this right despite the physical or mental incompetence of the elder. It terminates 

only upon the death of the grantor (Principal) or if revoked by a legally appointed guardian or by the 

grantor if he or she remains competent.

Guardianship or Conservatorship

A guardianship or conservatorship, arranged through an attorney, blocks a person from acting on 

his or her own behalf. This arrangement is useful when a person is incapable of managing financial 

and/or personal affairs, or does not know that he or she is managing poorly, and this incapability 

poses a major threat to his or her well-being. All guardianships must be approved by a court and 

actions taken by a guardian are overseen by the court.

Social Security Representative

In the event a parent or older person cannot sign a Social Security check, the Social Security office 

will appoint a person, institution, or community association as representative payee. The name on 

the Social Security check is changed from the direct beneficiary`s to the payee`s, and the payee is 

then responsible for distributing the money on behalf of the beneficiary. Social Security checks can 

also be directly deposited in most situations.

Will

A will is a legal declaration of how the deceased wants his or her money, property, and other 

possessions disposed of after death. A will also can be used to determine guardianship of minor 

children and to set up trusts for heirs who may have an inadequate knowledge of how to manage 

inherited money or property.

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Without a doubt, every person with property of any value should have a will. However, many 

people delay thinking about death and then die intestate, that is, the State distributes their estate 

according to the laws of the State. When drawing up a will, a parent and older person should make 

a list of his or her resources and clarify and write down his or her wishes. The parent and older 

person must choose an executor and witness to the will. The parent and older person also has the 

responsibility to review it periodically, to keep it up-to-date, and to see that it is stored in a safe 

place. You should know where your parent or older person`s will is kept.

Living Will

A living will is a document that allows people to state, while they are still able, their wishes 

regarding the use of extraordinary measures or procedures to keep them alive when it is evident 

that they are dying. The living will may also appoint someone else (a relative, friend or attorney) to 

direct health care if the person signing the living will is unable to do so.

In most cases, people who sign living wills want to be certain that they will not receive unwanted or 

unwarranted treatment if death is near and they have no reasonable expectation of recovering. 

Others may want to make clear that they want to be at home when death is imminent, or that they 

want to donate their organs after death. Currently, 38 States and the District of Columbia have 

recognized the Living Will as legally binding under most circumstances.

Legal Aid

There are a few programs that will provide low-cost legal services to a parent or older adult. Legal 

aid offices are set up to provide low income individuals with legal services if they meet eligibility 

guidelines. A parent or older person can sometimes receive help with government forms, tax forms, 

wills, etc., from retired attorneys, volunteers from the Bar Association, or paralegals who are 

supervised by an attorney. Some States have toll free telephone numbers that a parent or older 

person can call and talk with an attorney. Contact your local AAA or senior center for further 

information on these programs.

These definitions were borrowed from The Partnership Group, Inc. and are reprinted here 

with their permission.

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older person may wish to consider. The information is in no way intended as financial advice nor as 

a comprehensive overview of parent or older person financial 

concerns. Instead, this section is intended to introduce you to or 

remind you of some common financial topics that concern parent or 

older persons.

Most of the information concerns Social Security income. To receive 

additional information on any topics listed below contact the Social 

Security Administration. The Social Security Administration can 

answer many questions about the Social Security system and can 

send you free informative brochures on its programs. Refer to the 

resources listed at the end of the Social Security and Health 

Insurance sections for a partial listing of these publications.

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● Official Documents

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● Forms

● Handbooks & Guides

● Memos to Agencies

● Reports to Congress

The Handbook of Elder Care Resources for 

the Federal Workplace

Table of Contents

Financial Matters

● Will

● Social Security

● Additional Financial Resources for Women

● Tax Information

Will

The information in this section briefly discusses financial considerations that you and your parent or 
OPM-Elder Care Finance

Social Security

Social Security--The General Idea

The basic idea behind Social Security is a simple one. An individual pays taxes to the system 

during his or her working years, and the 

individual and members of his or her family receive monthly 

benefits when he or she retires or becomes disabled. Or, 

survivors collect benefits when an individual dies.

Here's An Important Point: Social Security is not intended to 

be an individual's only source of income. Instead, it is meant to 

be used to supplement the pensions, insurance, savings, and 

other investments accumulated during the working years.

There are three types of Social Security benefits:

● Retirement Benefits provide retirement income to retired workers and their families 

● Survivors Benefits provide income security to family members upon the death of a 

breadwinner 

● Disability Benefits provide protection against the loss of family income due to the disability 

of a breadwinner. 

What is Supplement Security Income?

SSI is short for Supplemental Security Income. The SSI pays monthly checks to people who are 65 

or older, or disabled or blind and who have low incomes and few assets. SSI isn't just for adults. 

Monthly checks can go to disabled and blind children, too. People who get SSI usually get Food 

Stamps and Medicaid, too. 

The amount of SSI money your parent or older person receives depends on where they live. The 

basic SSI check is the same nationwide. However, many States add money to the basic check. 

Call the Social Security Administration's toll free number -- 1-800-772-1213 -- to find out the 

amounts for your parent's or older person's State.

Signing Up

For disability, survivors, and SSI benefits, your parent or older person should apply as soon as he 

or she is eligible. When signing up for retirement, Social Security asks that an individual do so 

about three months before he or she wants the benefits to start.

When Individuals Need Help Handling Their Benefits

Sometimes Social Security or SSI recipients are not able to handle their own financial affairs. In 

those cases, the Social Security Administration turns to a relative, a friend, or another interested 

party to handle a person's Social Security matters. This person becomes the "representative 

payee." All Social Security or SSI benefits due are made payable in the payee's name on behalf of 

the beneficiary. Contact the Social Security Administration for more information.

For further information about any 

Social Security Program, or to apply, 

Call SSA's Toll Free Number 

1-800-772-1213 

Monday - Friday 

7 a.m. - 7 p.m. 

(Eastern Standard Time)

Booklets Available

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The Social Security Administration produces many publications and fact sheets designed to help 

explain these programs to you or your parent or older person.

To obtain free copies of the following, call or write the Social Security Administration:

Dept. of Health and Human Services 

Social Security Administration 

Baltimore, MD 21235 

Toll Free 1-800-772-1213

● Retirement - A guide to Social Security retirement benefits 

● Disability - A guide to Social Security disability benefits 

● Survivors - A guide to Social Security survivors benefits 

● Medicare - A guide to the Medicare program 

● Supplemental Security Income - A guide to the SSI program 

● Understanding Social Security - A comprehensive explanation of all the Social Security 

Programs 

● A Guide For Representative Payees - A guide for representative payees 

Additional Financial Resources for Women

To receive a copy of the book, Women and Money: The Independent Woman's Guide to Financial 

Security for Life, by Frances Leonard, write to the Older Women's League at the address below 

and include a check or money order for $12.95.

OWL 

666 11th Street, NW., Suite 700 

Washington, DC 20001

Tax Information

The following list of tax publications may be useful in understanding the often complex tax laws that 

govern an parent or older person's money. You may need to contact a lawyer to receive additional 

assistance.

Contact the Internal Revenue Service (IRS) toll free at 1-800-829-3676 to order the following free 

tax guides:

● Tax Information for Older Americans - Publication No. 554 

● Social Security Benefits and Equivalent Railroad Retirement Benefits - Publication No. 915 

● Credit for the Elderly or the Disabled -Publication No. 524 

● Tax Information for Survivors, Executors, and Administrators - Publication No. 559 

● Pension and Annuity Income - Publication No. 575 

● Child and Dependent Care Expenses -Publication No. 503 

● Tax Rules for Children and Dependents -Publication No. 929 

● Tax Counseling for the Elderly Handbook - Publication No. 1114 

● Guide to Free Tax Services - Publication No. 910 

Tax Assistance

Contact the IRS toll free at 1-800-829-1040 to receive assistance in filling 

out tax forms for older persons. The IRS will refer you to a volunteer tax 

assistant in your area.

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

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endorsing, or promoting agencies or organizations listed 

on its website. 

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● Forms

● Handbooks & Guides

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The Handbook of Elder Care Resources for 

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Health Insurance

● Medicare

● Medicaid

● Qualified Medicare Beneficiary

The information listed below briefly describes government funded and other health insurance 

programs for parents or older persons. To receive further information on any of these programs 

contact the Social Security Administration toll free at 1-800-772-1213 or contact your local Social 

Security office.

Medicare

Medicare is our country's health insurance program for people 65 or older, certain disabled people 

under 65, and people of any age who have permanent kidney failure. It provides basic protection 

against the cost of health care, but it doesn't cover all medical expenses.

Medicare has two parts: Hospital Insurance (Part A) and Medical Insurance (Part B). Hospital 

Insurance helps pay for inpatient hospital care, skilled nursing facility care, home health care, and 

hospice care. It is paid for by the payroll tax Federal Insurance Contribution Act (FICA) that also 

pays for Social Security. Medical Insurance helps pay for doctors' services, outpatient hospital 

services, ambulance services, diagnostic tests, therapies, durable medical equipment, medical 

supplies, and prosthetic devices. Medical Insurance is financed by monthly premiums paid by 

people who choose to enroll.
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Medicaid

Many people think that Medicaid and Medicare are two different names for the same program. But 

actually, Medicaid is a State-run program designed primarily to help the elderly and others with low 

income and little or no resources. Each State has its own rules about who is eligible and what is 

covered under Medicaid. However, all States cover basic inpatient and outpatient medical services, 

and various additional services may be provided at the option of the individual States.

Qualified Medicare Beneficiary

If your parent or older person gets Medicare, and has little income or resources he or she may be 

eligible for the "Qualified Medicare Beneficiary" -- or QMB -- 

Program. If your parent or older person qualifies, the State he 

or she lives in will pay their Medicare premiums, deductibles, 

and co-insurance. If you think your parent or older person may 

qualify, contact his or her State or local medical assistance 

(Medicaid) agency, social services office, or welfare office for 

information.

Medigap

Medicare provides basic health care coverage, but it doesn't pay all medical expenses, and it 

doesn't pay for most long-term care. For this reason, many private companies sell insurance to fill 

the gaps in Medicare coverage. This kind of insurance is often called "Medigap" for short. Contact 

the Health Care Financing Administration's Medigap Hotline toll free at 1-800-638-6833 for more 

information on Medigap.

When Individuals Need Help Handling Their Benefits

See the section Financial Matters for an explanation of the representative payee system.

Booklets Available

The Social Security Administration (the organization that provides information about the Medicare 

program) and the Centers for Medicare and Medicaid Services (the organization that administers 

the Medicare program) produce many publications and fact sheets designed to help explain these 

programs to you or your parent or older person.

For a free copy of the following publications, write or call the Social Security Administration at:

Social Security Administration 

Public Information Distribution Center 

Public Affairs Office, P.O. Box 17743 

Baltimore, MD 21235 

Toll free 1-800-772-1213 

● Medicare - A straight-forward guide to the Medicare program. 

● You Should Know About QMB - A guide to the QMB program. 

● A Guide for Representative Payees - A guide for representative payees. 

To obtain a free copy of the publications, write or call the Health Care Financing Administration at:

Medicare Publications 

Centers for Medicare and Medicaid Services 

6325 Security Boulevard 

Baltimore, MD 21207 

Toll Free 1-800-638-6833 

8:00 a.m. - 8:00 p.m. 

Eastern Standard Time

● The Medicare 1996 Handbook - A handbook of the Medicare program. 

● Medicare: Hospice Benefits - A guide to the medical and support services available to 

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Medicare beneficiaries with terminal illnesses. 

● Medicare and Advance Directives - A guide to what action elders need to take to make 

sure that decisions made now - in advance of becoming ill - will be followed in the event 

they become physically or mentally unable to communicate their wishes about the type of 

treatment they wish to receive or who can make those decisions. 

Medigap Resources

For a free copy of the 1999 Medicare and You, write or call the Health Care Financing 

Administration at:

Medicare Publications 

Centers for Medicare and Medicaid Services 

6325 Security Boulevard 

Baltimore, MD 21207 

Toll Free 1-800-638-6833 

8:00 a.m. - 8:00 p.m. 

Write to AARP for a free copy of the following publications. Include the title and publication number.

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049

● Medigap: Medicare Supplemental Insurance - A Consumer's Guide - Publication No. D14042 

● Before You Buy: A Guide to Long-Term Care Insurance - Publication No. D-12893. 

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website. 

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Table of Contents

Practical Tips for Elder Care 

(Page 1 of 3)

● Establishing An Elder Care Support Group

● Nursing Home Checklist

● Selecting a Home Health Care Agency

Establishing An Elder Care Support Group

A Guide for Group Coordinators, Employee Assistance 

Program Counselors and Work/Life Managers

As an increasing number of employees face the responsibilities of caring for an aging family 

member, many employers are searching for ways to help their employees balance the demands of 

caregiving and work. One effective and useful tool is the work-site support group. Support groups 

bring together people who have similar concerns or difficulties and enable participants to share 

personal stories and helpful information. Members often find it comforting to learn that their 

problems are not unique. Establishing a support group is inexpensive and relatively simple. The 

information provided below explains how to start a support group in your agency. These 

suggestions can be modified to suit the needs of your employees.

Employee Needs Assessment:
OPM-Elder Care Tips 1

Establishing a support group should be based on a sufficient employee need and desire for one. 

One way to determine this is to conduct an employee survey to assess the extent to which 

employees have elder care responsibilities or concerns and would like agency help meeting them.

Many employees with elder care responsibilities may not even realize that they are caregivers. A 

needs assessment survey should describe the term "caregiver." Caregivers of the elderly are 

concerned about or provide assistance to elderly relatives or friends who have physical or mental 

limitations. Such care may include any number of tasks such as making regular telephone 

checkups, providing transportation, meals, medical care, or personal care, managing finances, or 

assisting with shopping and other errands. A survey should emphasize that caregiving includes any 

support no matter how small the task and may be provided by a caregiver who lives far away from 

the elderly person. Include questions about anticipated elder care concerns in the near future and 

employee interest in participating in a support group.

If the survey results reveal an interest in starting a support group, consider the remainder of these 

steps. Keep in mind that a support group can be as small as five people and may grow as 

employees learn of its existence.

Support Group Coordinator:

Because attendance at support group meetings may be sporadic at times, the consistent 

attendance of an employee assistance program (EAP) counselor or work/life manager at the 

meetings can help to maintain the group. The group coordinator 

can be responsible for advertising future group meetings, 

arranging meeting space, and maintaining a current list of group 

members and their telephone numbers (see Meeting Time and 

Place below). An EAP counselor or work/life manager also can 

offer group members elder care resource and referral information 

and explain personnel flexibilities available in their agencies that 

may help employees balance work and caregiving demands.

There also may be interest in starting a support group newsletter 

that could include newspaper and magazine articles on 

caregiving and aging issues, resource and referral information, 

and the date and time of the next support group meeting. A 

newsletter is especially helpful to members who temporarily lose contact with the group.

If a counselor or work/life manager is not available to attend meetings on a regular basis, a leader 

may emerge from the group. This individual could be responsible for arranging the meetings or 

writing a newsletter. These tasks also could be shared by members on a rotating basis. Each 

group will conduct itself differently.

Meeting Time and Place

Establish the time, place, and frequency of the support group meetings. Generally, employees like 

to meet at lunch time and will bring their lunches. Participants will decide how often they want to 

meet. Usually, a meeting room must be reserved in advance. Contact the 

agency building services office to find out how to reserve a room. Once a 

meeting time has been established, advertise the meeting at least two weeks 

in advance by placing announcements in a location where employees are 

certain to see them (bulletin boards or employee newsletters, for instance).

Goals/Purposes/Expectations:

It is important to explore what members wish to accomplish at the meetings. 

Members should discuss the goals of the support group at the first gathering. 

The goals may change as new members are added or as problems or concerns change. These 

goals and purposes should be considered each time the group meets. Members also may wish to 

explain what they hope to gain from attending the meetings.

Confidentiality:

Support group members must agree not to discuss the personal aspects of the meetings they 

attend. Certainly it is appropriate to share resource information outside the group, but the personal 

problems and concerns of members should remain private. This agreement of confidentiality 

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should be stated at the first meeting.

Open or Close Ended Group:

Support groups can be open-ended or close-ended. An open group 

accepts new members at any time while a closed group establishes 

a group but does not add new members for a specified period of 

time. The person that establishes the support group may make this 

decision or the members at the first meeting may decide. An agency 

elder care support group may be better suited to an open-ended 

format since many employees experience the onset of elder care 

problems suddenly.

Resource and Referral Information:

In addition to emotional support, caregivers often need information about elder care resources and 

services available in the community. As mentioned above, an EAP counselor or work/life manager 

can often provide such information. However, these professionals may not be readily available to 

the group on a regular basis or may have limited access to such information.

Employees can call the Eldercare Locator, a toll-free telephone number (1-800-677-1116) operated 

by the National Association of Area Agencies on Aging, to learn how to contact the appropriate 

AAA in their parents' or older person's community. The 670 AAAs located in communities across 

the United States can help employees locate services for their parents or older persons, even if 

they live in another State.

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website. 

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Table of Contents

Practical Tips for Elder Care 

(Page 2 of 3)

Nursing Home Checklist

● Keep these suggestions in mind when visiting a nursing home: 

● Visit a nursing home more than once and during different times of the day. 

● Make an appointment to meet with the administrator or 

admissions director for your first visit and ask for a 

guided tour of the facility. 

● Make sure that you are given the opportunity to talk to 

residents and observe conditions in the nursing home 

by yourself. 

● Meet with members of the nursing home family council, 

which is composed of family members of the facility's 

residents. If the nursing home doesn't have a family 

council, ask to speak with family members of residents 

of the facility. 

● Review the facility's fire safety training program. 

When you visit a nursing home, you should carry this checklist with you. It will help you to compare 

one facility with another, but remember to compare facilities certified in the same category; for 

example, a skilled nursing facility with another skilled nursing home. Because nursing homes may 

be licensed in more than one category, always compare similar types of service among facilities. 
OPM-Elder Care Tips 2

Home A _______________________________________________

Home B _______________________________________________ 

Look at Daily Life

No. Checklist Question Home A Home B

1. Do residents seem to enjoy being with 

staff? ________ ________

2. Are most residents dressed for the 

season and time of day? ________ ________

3. Does staff know the residents by name? ________ ________

4. Does staff respond quickly to resident 

calls for assistance? ________ ________

Home A/Home B

No. Checklist Question Home A Home B

5. Are activities tailored to residents' 

individual needs and interests? ________ ________

6. Are residents involved in a variety of 

activities? ________ ________

7. Does the home serve food attractively? ________ ________

8. Does the home consider personal food 

likes and dislikes in planning meals? ________ ________

9. Does the home use care in selecting 

roommates? ________ ________

10. Does the home have a residents' 

council? If it does, does the council 

influence decisions about resident life? ________ ________

11. Does the home have a family council? 

If it does, does the council influence 

decisions about resident life? ________ ________

12. Does the facility have contact with 

community groups, such as pet therapy 

programs and Scouts? ________ ________

Look at Care Residents Receive

No. Checklist Question Home A Home B

1. Do various staff and professional 

experts participate in evaluating each 

resident's needs and interests? ________ ________

2. Does the resident or his or her family 

participate in developing the resident's 

care plan? ________ ________

3. Does the home offer programs to 

restore lost physical functioning (for 

example, physical, occupational, and 

speech and language therapy)? ________ ________

4. Does the home have any special 

services that meet your needs (for 

example, special care units for 

residents with dementia or with 

respiratory problems)? ________ ________

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5. Does the home have a program to 

restrict the use of physical restraints? ________ ________

6. Is a registered nurse available for 

nursing staff ________ ________

7. Does the nursing home have an 

arrangement with a nearby hospital to 

treat a resident if needed? ________ ________

Look at How the Nursing Home Handles Payment

No. Checklist Question Home A Home B

1. Is the facility certified for Medicare? ________ ________

2. Is the facility certified for Medicaid? ________ ________

3. Is the resident or the resident's family 

informed when charges are increased? ________ ________

Look at the Environment

No. Checklist Question Home A Home B

1. Is the outside of the home clean and in 

good repair? ________ ________

2. Are there outdoor areas accessible for 

residents to use? ________ ________

3. Is the inside of the home clean and in 

good repair? ________ ________

4. Does the home have handrails in 

hallways and grab bars in bathrooms? ________ ________

5. When floors are being cleaned, are 

warning signs placed, or are areas 

blocked off to prevent accidents? ________ ________

6. Is the home free from unpleasant 

odors? ________ ________

7. Are toilets convenient to bedrooms? ________ ________

8. Do noise levels fit the activities that are 

going on? ________ ________

9. Is it easy for residents in wheelchairs to 

move around the home? ________ ________

10 Is the lighting appropriate for what 

residents are doing? ________ ________

11. Are there private areas for residents to 

visit with family, visitors, or physicians> ________ ________

12. Are residents' bedrooms furnished in a 

pleasant manner? ________ ________

13. Do the residents have some personal 

items in their bedrooms (for example, 

family pictures, souvenirs, and/or a 

chair)? ________ ________

14. Do the residents' rooms have 

accessible storage areas for residents' 

personal items? ________ ________

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Other Things to Look For

No. Checklist Question Home A Home B

1. Does the home have a good reputation 

in the community? ________ ________

2. Does the home have a list of 

references? ________ ________

3. Is the home convenient for family and 

friends to visit? ________ ________

4. Does the local ombudsman visit the 

facility regularly? ________ ________

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Selecting a Home Health Care Agency

Use this checklist when selecting a home health care.

Name of Agency: ____________________________________________

Address: ____________________________________________

Phone Number: ____________________________________________

Referral Service: ____________________________________________ 

I. Services

Services Yes No

daily min. 

length of 

visit

cost 

per 

visit

Medicare 

reimbursable

for a parent or 

older person 

current 

Yes No condition

Nursing

Physical Therapy
OPM-Elder Care Tips 3

Speech Therapy

Occupational 

Therapy

Social Work

Personal Care 

(bathing, grooming)

Chore Services 

(light housekeeping)

II. Staffing

Number of Supervisors: ______________________________________

Number of Registered Nurses (RN's): ______________________________________

Number of Licensed Practical Nurses (LPN's): ______________________________________

Number of Home Health Aides: ______________________________________

Is certification required for aides? ______________________________________

Number of training hours for aides: ______________________________________

Number of required in-service training hours: ______________________________________

Average length of employment for aides: ______________________________________

How often is a supervisory visit made to the 

home? 

______________________________________

How are cases supervised by the director of 

nursing?

______________________________________

III. General

Checklist Items Yes No

State licensed (if required by State)?

Medicare/Medicaid certified?

Written job description for each position?

List of Board of Directors or Advisory 

Committee available?

Agency auspices:

hospital based _____________

private _____________

public _____________

other _____________

Geographic area served: _______________________

IV. Evaluation

Evaluation (complete after service has been 

terminated) very moderately not at all

1. How comfortable was your parent or older 

person with the staff who came to the home?

2. How informed were you of the treatment plan?

3. How informed were you of the progress?

4. How well were your questions answered?

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OPM-Elder Care Tips 3

5. How well were scheduled visits kept? 

6. How well do you feel your parent or older 

person's physical needs were met?

7. How willing was the staff to speak with you 

about your parent or older person's care?

8. Overall, would you want to call upon this agency again should the need arise? 

_____ yes, definitely _____ possibly _____ definitely not

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Table of Contents

Federal and National Elder Care Organizations

A number of Federal and national organizations can provide you with information about elder care 

issues such as housing, health care, and legal matters.

Many such organizations are listed below; however, this is not an 

exhaustive list. Each organization's mission, address, and telephone 

number is included. Many of the organizations offer free publications that 

address numerous aging issues. There may be a charge for some 

materials. Contact the organizations to obtain a list of available 

publications.

Federal Organizations

Administration on Aging

Department of Health and Human Services 

330 Independence Avenue, SW 

Washington, DC 20201 

(202) 619-0641

http://www.aoa.dhhs.gov

The Administration on Aging (AoA) is the focal point and advocacy agency for older persons and 

their concerns at the Federal level. It develops Federal Government policy and programs and 

coordinates community services for older people. AoA assists State and Area Agencies on Aging in 

developing community services to meet the social and human service needs of older persons.
OPM-Elder Care Resource List

Centers for Medicare and Medicaid Services (CMS)

7500 Security Boulevard 

Baltimore, MD 21244-1850 

(410) 786-3000 

Medigap Hotline: Toll Free 1-800-638-6833

http://www.cms.gov

http://www.cms.gov The Centers for Medicare and Medicaid Services (CMS) coordinates the 

Federal Government's participation in Medicare and Medicaid. CMS also sponsors health care 

quality assurance programs such as the Medigap Hotline. The Medigap Hotline answers questions 

about Medigap insurance (health insurance to supplement Medicare). It also takes reports of 

suspected Medigap and Medicare fraud. 

National Institute on Aging

Department of Health and Human Services 

Building 31, Room 5C27 

31 Center Dr. MSC2292 

Bethesda, MD 20892-2292 

(301) 496-1752 

Publication Service: 

Toll Free 1-800-222-2225

http://www.nih.gov/nia

The National Institute on Aging (NIA), part of the National Institutes of Health, is the Federal 

Government's principal agency for conducting and supporting biomedical, social, and behavioral 

research related to aging processes and the diseases and special problems of older people. The 

Public Information Office prepares and distributes information about issues of interest to older 

people.

Social Security Administration

Office of Public Inquiries 

6401 Security Boulevard 

Baltimore, MD 21235 

(410) 965-1234 

Information Service: 

Toll Free 1-800-772-1213

http://www.ssa.gov

The Social Security Administration is the Federal Government agency responsible for the Social 

Security retirement, survivors, and disability insurance program, as well as the Supplemental 

Security Income program. Social Security Administration offices, which are located in every State, 

are listed in the telephone directory under "Social Security Administration" or "U.S. Government." A 

toll free service is also available throughout the Nation.

FirstGov for Seniors

FirstGov for Seniors is one of several projects created at the direction of the National Partnership 

for Reinventing Government (NPRG). The Social Security Administration (SSA) agreed to create, 

host and maintain FirstGov for Seniors as a service especially geared toward senior citizens.

National Organizations

Alzheimer's Association

Alzheimer's Association 

Suite 1100 

919 North Michigan Avenue 

Chicago, IL 60611 

(312) 335-8700 

Information and Referral: 

Toll Free 1-800-272-3900

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http://www.alz.org

The Alzheimer's Association is a volunteer organization that sponsors public education programs 

and offers supportive services to patients and families who are coping with Alzheimer's disease 

(AD). A 24-hour toll free hotline provides information about AD and links families with nearby 

chapters, which are familiar with community resources and can offer practical suggestions for daily 

living.

American Association of Homes for the Aging

American Association of Homes for the Aging 

Suite 500 

901 E Street, N.W. 

Washington, DC 20004-2011 

(202) 783-2242

http://www.aahsa.org

The American Association of Homes for the Aging (AAHA) is the national nonprofit organization 

representing more than 4,500 not-for-profit nursing homes, continuing care retirement 

communities, senior housing facilities, and community service agencies for the elderly. AAHA is 

headquartered in Washington, DC, with regional offices in Albany, Orlando, Chicago, and Denver.

AARP

AARP 

601 E Street, NW 

Washington, DC 20049 

(202) 434-AARP

http://www.aarp.org

The AARP is a nonprofit membership organization of persons 50 and older dedicated to 

addressing their needs and interests. AARP seeks to enhance the quality of life for all by helping 

older persons achieve lives of independence, dignity, and purpose through education, advocacy, 

and service

Commission on Legal Problems of the Elderly - American Bar Association

Commission on Legal Problems of the Elderly - American Bar Association 

740 15th Street, NW 

Washington, DC 20005 

(202) 662-8690

http://www.abanet.org/elderly

Dedicated to assisting senior citizens and their families with health-related legal issues.

Health Insurance Association of America

Health Insurance Association of America 

Suite 600-E 

555 13th Street, NW 

Washington, DC 20004-1109 

(202) 824-1600 

National Insurance Consumer Helpline: 

Toll Free 1-800-942-4242

http://www.hiaa.org

The Health Insurance Association of America offers information to the public about all aspects of 

health and disability insurance. Through the Helpline, the Association provides information to 

consumers about a wide range of health insurance issues, including continuation of group health 

benefits, major medical, Medicare supplements, and long-term care insurance.

Legal Counsel for the Elderly, Inc.

Legal Counsel for the Elderly, Inc. 

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Suite 4A 

601 E Street, NW 

Washington, DC 20049 

(202) 434-2151

http://www.aarp.org

The Legal Counsel for the Elderly, Inc., a nonprofit agency sponsored by the AARP, is a national 

support center specializing in the delivery of legal services to older persons.

National Association of Area Agencies on Aging

National Association of Area Agencies on Aging 

6th Floor 

927 15th Street, NW 

Washington, DC 20005 

(202) 296-8130

http://www.n4a.org

The National Association of Area Agencies on Aging (NAAAA) is a private, non-profit association 

representing 670 Area Agencies on Aging throughout the country. NAAAA's mission is to advocate 

for the needs of seniors in their communities and to provide technical assistance in the planning of 

community based services.

National Council on the Aging

National Council on the Aging 

Suite 200 

409 Third Street, S.W. 

Washington, DC 20024 

(202) 479-1200

http://www.ncoa.org

The National Council on the Aging, a nonprofit, membership organization for professionals and 

volunteers, serves as a national resource for information, technical assistance, training, and 

research relating to the field of aging. Its key goal is to deliver services that enhance or extend 

independent living.

Older Women's League

Older Women's League 

Suite 700 

666 11th Street, NW 

Washington, DC 20001 

(202) 783-6686

http://www.owl-national.org

The Older Women's League (OWL) is a national membership organization addressing the special 

concerns of midlife and older women. OWL works to provide mutual support for its members to 

achieve economic and social equity for its constituents, and to improve the image and status of 

older women. OWL bridges the gap between the women's groups and organizations representing 

aging to achieve these goals.

United Seniors Health Cooperative

United Seniors Health Cooperative 

Suite 200 

409 Third Street, SW 

Washington, DC 20024 

(202) 479-6973 

United Seniors Health Cooperative is a nonprofit organization which helps people understand 

issues of aging such as good health, health insurance (Medicare, Medicaid, Medigap, and major 

medical), housing options, and caregiving. It has developed a specialty of counseling people on 

insurance needs, including long-term care insurance.

NOTE: Under Federal Law, the U.S. Office of Personnel 

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Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website.

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The Handbook of Elder Care Resources for 

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Table of Contents

Examples of Federal Agencies' Elder Care 

Programs

This section highlights five Federal agencies that have instituted elder care programs for their 

employees over the past few years. It describes the best examples of diverse Federal elder care 

programs that demonstrate exceptional commitment, dedication and promotion of family-friendly 

programs. The agencies include: the Departments of Labor, State, and Energy, the National 

Security Agency, and the Social Security Administration. They were past Awards Winners or 

Honorable Mention recipients of OPM's annual Director's Awards for Outstanding Work and Family 

Programs. Although we have singled out these agencies, other Federal agencies not mentioned 

have that should also be commended for their efforts in promoting elder care and aging programs.

DEPARTMENT OF LABOR

200 Constitution Avenue, NW 

Washington, DC 20210 

(202) 219-6741

http://www.dol.gov

The Department of Labor (DOL) serves American workers as a leader in creating progressive 

programs to deal with the diverse issues and needs that confront working men and women. The 

DOL was one of the first Federal agencies to negotiate a comprehensive menu of available 

alternative work schedules for their employees. Their WorkLife Center assists employees in 

managing their work and family responsibilities. The WorkLife Center clearinghouse offers referral 

services, websites, literature, and videos on family-friendly topics and personnel flexibilities such as 

dependent child and elder care, leave options, telework, and employee assistance programs.
OPM-Agency Elder Care Programs

In October 1998, DOL contracted with the Dependent Care Connection (DCC) Life Care 

Counseling, Education, and Referral Services which provides resource and referral services to 

employees nationwide via website or through toll-free numbers.

In promoting elder care programs, the Department of Labor offers two support groups. The first is 

the Alzheimer support group which meets every third Thursday of the month. The second is the 

newly established Elder Care Support Group which meets on the second Wednesday of each 

month. DOL sponsors annual elder care fairs with representatives from national and local adult 

dependent care organizations. In addition, the Department holds brown bag seminars for those 

who care for aging parents or relatives. DOL also has published and issued the Helping Balance 

the Needs of Work and Family brochure to all employees. This publication is also available on the 

DOL intranet, LaborNet.

DEPARTMENT OF STATE

Work and Family Programs 

PER/ER/WFP SA-6, Room 431 

2101 C Street, N.W. 

Washington, DC 20520 

(703) 516-1735

http://www.state.gov

The State Department sponsors the American Association of Foreign Service Women (AAFSW) 

Interagency Eldercare Forum. The Forum consists of work and family specialists from the Central 

Intelligence Agency (CIA), Federal Bureau of Investigation (FBI) and U.S. Aid to International 

Development (USAID) who answer questions and discuss issues on elder care. AAFSW and the 

Office of Employee Relations also coordinate a working group that identifies elder care issues. 

The State Department's Family Liaison Office conducted a survey and report for relatives who 

reside on post with Foreign Service members. The State Department offers a variety of elder care 

services such as counseling and referrals, the use of overseas health units for elderly dependents, 

and an elder care seminar series to address dependent care needs and responsibilities.

DEPARTMENT OF ENERGY

Office of Human Resource Management 

1000 Independence Avenue, SW 

Washington, DC 20585 

(202) 586-4054

http://www.doe.gov

The Department of Energy (DoE) provides counseling, guidance and referral information to 

caregivers of elders. The DoE sponsors support elder care group meetings that are held monthly to 

assist employees with aging and adult dependent care needs. In 1997, DoE established an 

Eldercare Library that maintains current information on national and local elder care services.

The DoE also sponsors elder care and care- giver fairs, workshops and seminars. The agency 

provides work and family services such as extensive Dependent Care Directory, various alternative 

work schedules, job sharing and part-time employment, leave sharing and options (Family-Friendly 

Leave Program and Family and Medical Leave Act), telework, and Employee Assistance Programs.

NATIONAL SECURITY AGENCY

Work/Life Services 

9800 Savage Road 

Ft. George G. Meade, MD 20755 

(301) 688-4283

http://www.nsa.gov

The National Security Agency (NSA) offers their employees elder care resources and re ferral 

services to State and national organi zations that serve seniors. The NSA Work/Life Services 

sponsors a biannual elder care expo in May for employees to learn about senior services and 

programs. As part of their assistance to caregivers, the NSA works with the Anne Arundel County 

Senior Health Insurance Counseling and Advocacy Program (HICAP) to offer workshops to help 

em ployees understand Medicare/Medicaid, Medigap Insurance, interpreting health insurance 

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OPM-Agency Elder Care Programs

policies, and understanding medical bills.

The NSA offers "lunch and learn" seminars and lectures on topics such as elder caregiving, how to 

minimize stress, and community resources that are available to family members and caregivers. 

Panel presentations such as "The Myths and Facts of Aging" are also offered for senior service 

professionals, managers, employees and caregivers.

The NSA established a Work and Family Resource Group (WFRG), a private organization of 

employees to discuss aging and elder care resources and services. The WFRG sponsors guest 

speakers from the Maryland Department of Aging and established a support group for 

grandparents raising grandchildren. In addition, the NSA's Employee Assistance Services have 

reconvened its Elder Care Support Group which meets once a week for 10 weeks. The 

Government Employees Benefits Association held an Eldercare Symposium in January 1999 that 

presented information on elder law issues, care management, and long term care insurance.

The NSA also offers an Employee Assistance Service that is open to all agency civilian and military 

employees and their dependents. Various forms of alternative work schedules are utilized by the 

majority of the agency's workforce. This flexible policy allows employees to work a reduced 

schedule by adjusting the requirements of the position or by permitting more than one individual to 

perform the duties and meet their family demands.

SOCIAL SECURITY ADMINISTRATION

West Highrise Building 

6401 Security Boulevard 

Baltimore, MD 21235 

(410) 965-0479

http://www.ssa.gov

The Social Security Administration (SSA) offers a comprehensive work/life program that provides 

many benefits to its workforce of over 65,000 employees nationwide. SSA conducts ongoing 

activities such as lunchtime seminars, fairs, bimonthly newsletters, support groups, and information 

phone lines.

The SSA networks with local area agencies and senior care associations to keep up-to-date on 

new eldercare services in the community. For example, the Easter Seals and Employees' Activities 

Association of the SSA and the Centers for Medicare and Medicaid Services (CMS) opened a local 

adult day care center to give seniors a positive place to get appropriate medical care and therapy 

and participate in stimulating social activities with peers. In addition, the SSA sponsors a 

Grandparents Raising Grandparents Support Group that offers monthly lunch time meetings. This 

support group conducted a one hour satellite broadcast that featured information about legalities, 

rights, community assistance, and services to grandparents and grandchildren. Still, further SSA 

partnered with CMS to produce a 30 minute videotape entitled, "Medicare From a Caregivers Point 

of View" that is available to all SSA/CMS employees.

In terms of resources, the SSA Career/Life Resource Center offers programs, services, access to 

the Internet, videotapes, books on family services, and seminars pertaining to various family 

needs. The SSA conducted 20 eldercare interactive broadcasts on the SSA National Satellite 

Network, with tapes available in Resource Center.

As for personnel flexibilities, SSA employees are provided information on how to use FamilyFriendly leave policies and volunteer leave transfer programs, and flexible and compressed work 

schedules to assist with their dependent care responsibilities.

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website.

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Table of Contents

Resource and Referral Services 

(Page 1 of 4)

Area Agencies on Aging

Area Agencies on Aging (AAA) are located in approximately 300 communities throughout the 

United States and are there to assist you in obtaining services for your 

elderly parent or older person. A state directory of websites can be found at 

www.n4a.org/links.cfm. Among the variety of questions the AAA staff can 

answer for you are: 

● What types of day care or nursing care are available in my parent's 

community? 

● How can I arrange to have meals delivered to my parent's home? 

● Can transportation be provided to bring my parent to medical appointments? 

● How can I find someone to help my parent with household chores and home 

maintenance? 

● Where can my parent get financial counseling? 

● Where can my parent get legal counseling? 

● How can I arrange for my parent's Social Security check to be deposited directly into his or 

her checking account? 

● How can I learn whether my parent is covered by Medicaid, and what types of services are 

covered?
OPM-Elder Care R&R 1

To keep the handbook to a manageable size, we have listed only those AAAs in metropolitan areas 

which have more than one thousand Federal employees. 

They are listed alphabetically by State. If the AAA in your 

parent's community is not listed in this directory, you can 

phone the Eldercare Locator toll free at 1-800-677-1116, 

the State AAA office, or the AAA in your own local 

community to obtain the phone number of the AAA in 

your parent's community. 

AL - AK - AZ - AR - CA - CO - CT - DC - DE - FL - GA - 

HI - ID - IL - IN - IA - KS - KY - LA - ME - MD - MA - MI - 

MN - MS - MO - MT - NE - NM - NV - NH - NJ - NY - NC - 

OH - OK - OR - PA - RI - SC - SD - TN - TX - UT - VT - 

VA - WA - WV - WI - WY

ALABAMA

Alabama Commission on Aging 

Suite 470 

770 Washington Avenue 

RSA Plaza 

Montgomery, AL 36130 

(205) 242-5743 

Toll Free 1-800-243-5463 (In State)

East Alabama Commission Area Agency on Aging 

P.O. Box 2186 

Anniston, AL 36202 

(256) 237-6741 

Toll Free 1-800-239-6741 (In State)

Jefferson County Office of Senior Citizens 

2601 Highland Avenue South 

Birmingham, AL 35205 

(205) 325-1416

North Alabama Regional Council of 

Governments Area Agency on Aging 

216 Jackson Street, SE 

P.O. Box C 

Decatur, AL 35601 

(256) 355-4515 

Southern Alabama Regional Council on Aging 

P.O. Drawer 1886 

230 North Oates Street 

Dothan, AL 36302 

(334) 793-6843 

Toll Free 1-800-239-3507 (In State) 

Top of Alabama Regional Council of Governments Area Agency on Aging 

115 Washington Street 

Huntsville, AL 35801 

(256) 533-3330 

South Alabama Regional Planning Commission/Area Agency on Aging 

651 Church Street, P.O. Box 1665 

Mobile, AL 36633-1665 

(334) 433-6541 

Central Alabama Aging Consortium 

818 South Perry Street, Suite 1 

Montgomery, AL 36104 

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OPM-Elder Care R&R 1

(334) 240-4666 

South Central Alabama Development Commission/Area Agency on Aging 

5900 Carmichael Place 

Montgomery, AL 36117 

(334) 244-6903

West Alabama Planning and Development 

Council Area Agency on Aging 

4200 Highway 69 N., Suite 1 

N. Port, AL 35473 

(205) 333-2990 

Toll Free 1-800-239-4049 (In State)

ALASKA

Alaskans Commission on Aging 

Department of Administration, Rm 757 

333 Willoughby Avenue, P.O. Box 110211 

Juneau, AK 99811-0211 

(907) 465-3250

ARIZONA

Aging and Adult Administration 

Department of Economic Security 

1789 W. Jefferson Street, 2SW, 950A 

Phoenix, AZ 85007 

(602) 542-4446 

Toll Free 1-800-362-3474 (In State)

Area Agency on Aging - Region I 

1366 E. Thomas Road, Suite 108 

Phoenix, AZ 85014 

(602) 264-2255 

Intertribal Council of Arizona, Inc. 

4205 N. 7th Avenue, Suite 200 

Phoenix, AZ 85013 

(602) 248-0071

Pima Council on Aging 

Bldg. C-104 

5055 E. Broadway 

Tucson, AZ 85711 

(520) 790-7262

ARKANSAS

Division of Aging and Adult Services 

Arkansas Department of Human Services 

7th and Main Street 

P.O. Box 1437, Slot 1412 

Little Rock, AR 72203 

(501) 682-2441 

Area Agency on Aging of Western Arkansas 

P.O. Box 1724 

Fort Smith, AR 72902 

(501) 783-4500 

Toll Free 1-800-737-1827 

Carelink 

700 Riverfront Drive 

P.O. Box 5988 

N. Little Rock, AR 72119 

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OPM-Elder Care R&R 1

(501) 372-5300 

Toll Free 1-800-482-6359 (In State) 

Arkansas Area Agency on Aging of Southeast Arkansas 

709 East 8th Avenue 

P.O. Box 8569 

Pine Bluff, AR 71611 

(870) 543-6315 

Toll Free 1-800-264-3260

CALIFORNIA

Department of Aging 

1600 K Street 

Sacramento, CA 95814 

(916) 322-3887 

Kern County Office on Aging 

1415 Truxton Avenue 

Bakersfield, CA 93301 

(805) 861-2445 

Fresno-Madera Area Agency on Aging 

2220 Tulare Street, Suite 1200 

Fresno, CA 93721 

(209) 488-3821 

Toll Free 1-800-287-8722 (In State) 

City of Los Angeles Department of Aging 

2404 Wilshire Blvd., Suite 400 

Los Angeles, CA 90057 

(213) 368-4000 

Toll Free 1-800-634-6516 (In State) 

Los Angeles County Area Agency on Aging 

3175 W. 6th Street, Suite 400 

Los Angeles, CA 90020 

(213) 738-4004 

Area 4 Agency on Aging 

2862 Arden Way, Suite 101 

Sacramento, CA 95825 

(916) 486-1876 

Office for Aging and Community Services 

Monterey County Department of Social Services 

1000 S. Main Street, Suite 202 

Salinas, CA 93901 

(831) 755-8490 

Office on Aging San Bernardino County 

686 East Mill Street 

San Bernardino, CA 92415-0640 

(909) 387-2412 

San Diego County Area Agency on Aging 

9335 Hazard Way, Suite 100 

San Diego, CA 92123 

(619) 495-5885 

Toll Free 1-800-339-4661 (In County) 

San Francisco City and County Commission on Aging 

25 Van Ness Avenue, Suite 650 

San Francisco, CA 94102 

(415) 864-6051 

Council on Aging of Santa Clara County, Inc. 

2115 The Alameda 

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OPM-Elder Care R&R 1

San Jose, CA 95126 

(408) 296-8290

Central Coast Commission for Senior Citizens 

208 W. Main Street, Suite B 

Santa Maria, CA 93454-5027 

(805) 925-9554 

Sonoma County Area Agency on Aging 

2250 North Point Parkway 

P.O. Box 4959, CA 95402 

Santa Rosa, CA 95407 

(707) 565-5900 

Department of Aging Children's and Community Services 

102 S. San Joaquin Street 

P.O. Box 201056 

Stockton, CA 95201 

(209) 468-3780 

Solano-Napa Agency on Aging, Inc. 

601 Sacramento Street, Suite 1401 

Vallejo, CA 94590 

(707) 644-6612

COLORADO

Aging and Adult Services Department of Social Services 

110 16th Street 

Denver, CO 80202 

(303) 620-4147 

Pikes Peak Area Agency on Aging 

15 South 7th Street 

Colorado Springs, CO 80905 

(719) 471-2096 

Denver Regional Council of Governments 

2480 W 26th Avenue, Suite 200B 

Denver, CO 80211-5580 

(303) 455-1000 

Larimer County Office on Aging 

1629 Blue Spruce, Suite 209 

Fort Collins, CO 80524 

(970) 498-6800 

Pueblo Area Agency on Aging 

1120 Court Street, Suite 101 

Pueblo, CO 81003 

(719) 583-6611

CONNECTICUT

Connecticut Department on Aging 

25 Sigourney Street 

Hartford, CT 06106 

(860) 424-5360 

Toll Free 1-800-443-9946 (In State) 

Southwestern Connecticut Area Agency on Aging 

10 Middle Street 

Bridgeford, CT 06604 

(203) 332-2600 

North Central Connecticut Area Agency on Aging 

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Suite 101 

2 Hartford Square W. 

Hartford, CT 06106 

(860) 724-6443 

Eastern Connecticut Area Agency on Aging 

47 Town Street 

Norwich, CT 06360 

(860) 887-3561 

Western Connecticut Area Agency on Aging 

255 Bank Street, 2nd Floor 

Waterbury, CT 06702 

(203) 757-5449

DELAWARE

Division on Aging Department of Health and Social Services 

Oxford Bldg. 

256 Chapman Road, Suite 200 

New Ark, DE 19720 

(302) 577-4791 

Toll Free 1-800-223-9074

DISTRICT OF COLUMBIA

District of Columbia Office on Aging 

Suite 900 S. 

441 4th Street, NW 

Washington, DC 20005 

(202) 724-5622

FLORIDA

Program of Aging and Adult Services 

Department of Elder Affairs 

4040 Esplanade Way, Suite 315 

Tallahassee, FL 32399-0700 

(850) 414-2000

Area Agency on Aging of Broward County, Inc. 

5345 N.W. 35th Avenue 

Ft. Lauderdale, FL 33309 

(954) 714-3456 

Area Agency on Aging of South West Florida 

2285 First Street 

Fort Myers, FL 33901-2895 

(941) 332-4233 

Mid-Florida Area Agency on Aging, Inc. 

P. O. Box 141380 

Gainesville, FL 36214 

(352) 378-6649 

Toll Free 1-800-262-2243 (In State) 

Northeast Florida Area Agency on Aging, Inc. 

590 S. Ellis Road 

Jacksonville, FL 32254 

(904) 786-5111 

Alliance for Aging, Inc. 

Suite 400 

9500 South Dadeland Boulevard 

Miami, FL 33156 

(305) 670-6500 

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Northwest Florida Area Agency on Aging, Inc. 

6500-B Pensacola Boulevard 

Pensacola, FL 32505 

(850) 484-5150 

Tampa Bay Regional Planning Council 

Area Agency on Aging 

Henry Building 

9455 Koger Boulevard, Suite 219 

St. Petersburg, FL 33702 

(727) 570-5151 

Area Agency on Aging for North Florida 

2639 North Monroe Street, Suite 145-B 

Tallahassee, FL 32303 

(850) 488-0055 

West Central Florida Area Agency on Aging 

5911 Breckenridge Parkway, Suite B 

Tampa, FL 33610 

(813) 623-2244 

Toll Free 1-800-336-2226 (In State)

GEORGIA

Office of Aging 

200 Northcreek, Suite 300 

3715 Northside Parkway 

Atlanta, GA 30327-2809 

(404) 364-2626 

Sowega Council on Aging, Inc. 

Area Agency on Agency 

309 Pine Avenue 

Albany, GA 31701 

(912) 432-1131 

Northeast Georgia RDC Area Agency on Aging 

305 Research Drive 

Athens, GA 30605 

(706) 369-5650 

Atlanta Regional Commission 

Aging Services Division 

200 Northcreek, Suite 300 

3715 Northside Parkway 

Atlanta, GA 30327 

(404) 364-2626 

Central Savannah River Area Regional 

Area Agency on Aging 

2123 Wrightsboro Road 

P.O. Box 2800 

Augusta, GA 30914-2800 

(706) 737-1823 

Lower Chattahoochee Regional Development Center Area Agency on Aging 

1428 2nd Avenue 

Columbus, GA 31902-1908 

(706) 649-7468 

Middle Georgia Regional Development Center Area Agency on Aging 

175-C Emery Highway 

Macon, GA 31217 

(912) 751-6160

HAWAII

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Executive Office on Aging 

Office of the Governor 

250 South Hotel Street, Suite 109 

Honolulu, HI 96813-2831 

(808) 586-0100 

Toll Free 1-800-468-4644 (In State) 

Elderly Affairs Division 

715 S. King Street, Suite 200 

Honolulu, HI 96813 

(808) 523-4545

IDAHO

Idaho Commission on Aging 

3380 Americana Terrace, Suite 120 

P.O. Box 83720 

Boise, ID 83706 

(208) 334-3833

ILLINOIS

Illinois Department on Aging 

421 East Capital Avenue, #100 

Springfield, IL 62701-1789 

(217) 785-3356 

Toll Free 1-800-252-8966 (In State) 

Chicago Department on Aging 

510 North Pestigo Court, Suite 300-A 

Chicago, IL 60611 

(312) 744-4016

Suburban Area Agency on Aging 

1146 Westgate, Suite 200 

Oak Park, IL 60301-1055 

(708) 383-0258 

Central Illinois Agency on Aging, Inc. 

700 Hamilton Boulevard 

Peoria, IL 61603 

(309) 674-2071 

NW Illinois Area Agency on Aging 

2576 Charles Street 

Rockford, IL 61108 

(815) 226-4901 

Project LIFE Area Agency on Aging 

2141 West White Oaks Drive, Suite C 

Springfield, IL 62704 

(217) 787-9234 

Toll Free 1-800-252-2918 (In State)

INDIANA

Aging/In-Home Services 

Division of Aging and Rehabilitative Services 

402 W. Washington Street, Room W454 

P.O. Box 7083 

Indianapolis, IN 46207-7083 

(317) 232-7020 

Toll Free 1-800-545-7763 

SW Indiana Regional Council on Aging 

16 West Virginia Street 

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P.O. Box 3938 

Evansville, IN 47737-3938 

(812) 464-7800 

Toll Free 1-800-253-2188 (In State) 

Northeast Area III Council on Aging, Inc. 

Aging and Inhome Services 

Suite 208 

201 E. Rudisill Boulevard 

Fort Wayne, IN 46806 

(219) 745-1200 

Toll Free 1-800-552-3662 

Area 1 Agency on Aging 

5518 Calumet Avenue 

Hammond, IN 46320 

(219) 937-3500 

Central Indiana Council on Aging 

Suite 200 

4755 Kingsway Drive 

Indianapolis, IN 46205-1560 

(317) 254-5465 

Area 2 Agency on Aging/REAL Services 

1151 S. Michigan Street 

P.O. Box 1835 

South Bend, IN 46634 

(219) 233-8205 

Toll Free 1-800-552-2916 (In State) 

West Central Indiana Economic Development District 

1718 Wabash Avenue 

P.O. Box 359 

Terre Haute, IN 47808 

(812) 238-1561 

Toll Free 1-800-489-1561

IOWA

Department of Elder Affairs 

Clemens Bldg., 3rd Floor 

200 10th Street 

Des Moines, IA 50309 

(515) 281-5187 

Heritage Area Agency on Aging 

6301 Kirkwood Boulevard, S.W. 

P.O. Box 2068 

Cedar Rapids, IA 52406 

(319) 398-5559 

Great River Bend Area IX Agency on Aging 

P.O. Box 3788 

Davenport, IA 52808-3788 

(319) 324-9085 

Toll Free 1-800-551-7323 

Aging Resources of Central Iowa 

5835 Grand Avenue, Suite 106 

Des Moines, IA 50312-1439 

(515) 255-1310

KANSAS

Department on Aging 

Kansas Dept. On Aging New England Bldg. 

503 South Kansas Avenue 

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Topeka, KS 66603-3404 

(785) 296-4986 

Toll Free 1-800-432-3535

Wyandotte-Leavenworth Area Agency on Aging 

9400 State Avenue 

Kansas City, KS 66112 

(913) 328-4531 

Jayhawk Area Agency on Aging 

1195 Southwest Buchanan, Suite 202 

Topeka, KS 66604 

(785) 235-1367 

Central Plains Area Agency on Aging 

510 North Main Street, 5th Floor 

Wichita, KS 67203 

(316) 383-7298 

KENTUCKY

Division of Aging Services 

Cabinet for Human Resources 

5th Floor West, 

CHR Building 275 East Main Street 

Frankfort, KY 40621 

(502) 564-6930 

Bluegrass Area Agency on Aging 

699 Perimeter Drive 

Lexington, KY 40517 

(606) 266-6873 

Kentucky Regional Planning and Development Agency 

11520 Commonwealth Drive 

Louisville, KY 40299 

(502) 266-6084 

LOUISIANA

Governor's Office of Elderly Affairs 

P.O. Box 80374; 

4550 North Boulevard, 2nd Floor 

Baton Rouge, LA 70806 

(225) 634-0399 

Capital Area Agency on Aging 

Carrolton Office Bldg. 

6554 Florida Boulevard, Suite 121-70806 

P.O. Box 66038 

Baton Rouge, LA 70896-6038 

(504) 922-2525 

East Baton Rouge Council on Aging 

5790 Florida Boulevard 

Baton Rouge, LA 70806 

(504) 923-8012 

New Orleans Council on Aging 

2475 Canal Street, Suite 400 

P.O. Box 19067 

New Orleans, LA 70179-0067 

(504) 821-4121 

Caddo Council on Aging, Inc. 

4015 Greenwood Road 

Shreveport, LA 71109-6422 

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(318) 632-2090 

Toll Free 1-800-256-3003 (In State) 

MAINE

Bureau of Elder and Adult Services 

Department of Human Services 

11 State House Station 

35 Anthony Avenue 

Augusta, ME 04333-0011 

(207) 624-5335 

Southern Maine Area Agency on Aging, Inc. 

P.O. Box 10480 

Portland, ME 04104 

(207) 775-6503 

Toll Free 1-800-427-7411 (In State) 

MARYLAND

Department of Aging 

State Office Building 

301 West Preston Street, Room 1007 

Baltimore, MD 21201 

(410) 767-1100 

Toll Free 1-800-243-3425 

Baltimore City Commission on Aging Retirement Education--CARE 

34 Market Place, Suite 300, 3rd Floor 

Baltimore, MD 21202 

(410) 396-4932 

Baltimore County Department of Aging 

611 Central Avenue 

Towson, MD 21204 

(410) 887-2594 

Area Agency on Aging 

Anne Arundel County 

2666 Riva Road, Suite 400 

Annapolis, MD 21401 

(410) 222-4464 

Toll Free 1-800-492-2499 (In State) 

Washington County Commission on Aging 

9 Public Square 

Hagerstown, MD 21740 

(301) 790-0275 

Prince George's Aging Services Division 

Department of Family Services 

5012 Rhode Island Avenue 

Hyattsville, MD 20781 

(301) 699-2696 

Montgomery County Government Division of Elder Affairs 

401 Hungerford Drive 

Rockville, MD 20850-4192 

(301) 468-4443 

MASSACHUSETTS

Executive Office of Elder Affairs 

One Ashburton Place, Room 517 5th Floor 

Boston, MA 02108 

(617) 727-7750 

Toll Free 1-800-882-2003 (In State) 

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Boston Commission on Affairs of the Elderly 

Boston Hall, Room 271 

Boston, MA 02201 

(617) 635-3993 

Elder Services of Merrimack Valley, Inc. 

360 Merrimack Street, Building 5 

Lawrence, MA 01843 

(978) 683-7747 

Toll Free 1-800-892-0890 (In State) 

Greater Springfield Senior Services, Inc. 

66 Industry Avenue 

Springfield, MA 01104 

(413) 781-8800 

Toll Free 1-800-649-3641 (In State) 

MICHIGAN

Office of Services to the Aging 

611 West Ottawa Street 

P.O. Box 30676 

Lansing, MI 48909 

(517) 373-8230 

Detroit Area Agency on Aging 

1100 Michigan Building 

220 Bagley Street 

Detroit, MI 48226-1410 

(313) 222-5330 

Valley Area Agency on Aging 

711 North Saginaw Street, Suite 325 

Flint, MI 48503 

(810) 239-7671 

Area Agency on Aging of Western Michigan 

1279 Cedar Street, N.E. 

Grand Rapids, MI 49503 

(616) 456-5664 

Tri-County Office on Aging 

5303 South Cedar Street 

Lansing, MI 48910-0714 

(517) 887-1440 

MINNESOTA

Board on Aging 

444 Lafayette Road, 

4th Floor 

St. Paul, MN 55155-3843 

(651) 296-2770 

Toll Free 1-800-333-2433 (In State) 

Arrowhead Area Agency on Aging 

221 West First Street 

Duluth, MN 55802 

(218) 722-5545 

Toll Free 1-800-232-0707 (In State) 

Central Minnesota Council on Aging 

600 25th Avenue South, Suite 201 

St. Cloud, MN 56301 

(320) 253-9349 

Toll Free 1-800-333-2433 (In State) 

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Metropolitan Council Area Agency on Aging 

1600 University Avenue, Suite 300 

St. Paul MN 55104-3825 

(651) 641-8612 

MISSISSIPPI

Council on Aging Division of Aging and Adult Services 

750 N. State Street 

Jackson, MS 39202 

(601) 359-4929 

Toll Free 1-800-345-6347 (In State) 

Area Agency on Aging of Southern Mississippi 

2015 A 15th Street 

Gulfport, MS 39501 

(228) 868-2326 

Toll Free 1-800-444-8014 

Central Mississippi Area Agency on Aging 

1170 Lakeland Drive 

Jackson, MS 39216 

(601) 981-1516 

MISSOURI

Division of Aging 

Department of Social Services 

615 Howerton Court 

P.O. Box 1337 

Jefferson City, MO 65102 

(573) 751-3082 

Toll Free 1-800-235-5503 

Central Missouri Area Agency on Aging 

Parkade Center, Suite 216 B 1121 

Business Loop - 70 East Suite 2A 

Columbia, MO 65201 

(573) 443-5823 

Mid-America Regional Council Department of Aging Services 

600 Broadway 

300 Rivergate Center 

Kansas City, MO 64105 

(816) 474-4240 

Southwest Missouri Office on Aging 

317 Park Central East 

P.O. Box 50805 

Springfield, MO 65805 

(417) 862-0762 

Toll Free 1-800-497-0822 (In State) 

St. Louis Area Agency on Aging 

Suite 721 

634 N. Grand Avenue 

St. Louis, MO 63103 

(314) 658-1168 

MONTANA

Governor's Office on Aging 

State Capitol Building 

Helena, MT 59620 

(406) 444-3111 

Toll Free 1-800-332-2272 (In State) 

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Area VII Agency on Aging 

1445 Avenue B Post Office Box 21838 

Billings, MT 59102 

(406) 252-4812 

Toll Free 1-800-758-4812 

Area VIII Agency on Aging 

Cascade County 

501 Bay Drive 

Great Fall, MT 59404 

(406) 454-6990 

NEBRASKA

Nebraska Department on Aging 

301 Centennial Mall South 

P.O. Box 95044 

Lincoln, NE 68509-5044 

(402) 471-2306 

Toll Free 1-800-942-7830 (In State) 

Lincoln Area Agency on Aging 

129 N. 10th Street, Room 241 

Lincoln, NE 68508-3648 

(402) 441-7070 

Toll Free 1-800-247-0938 (In State) 

Northeast Nebraska Area Agency on Aging 

White Stone Building P.O. Box 1447 

Norfolk, NE 68702 

(402) 370-3454 

Toll Free 1-800-672-8368 

Eastern Nebraska Office on Aging 

7400 Court Bldg. 

808 S. 74th Plaza, Suite 200 

Omaha, NE 68114-4676 

(402) 444-6444 

NEVADA

Department of Human Resources 

Division for Aging Services 

340 North 11th Street, Suite 203 

Las Vegas, NV 89101 

(702) 486-3545 

NEW HAMPSHIRE

Division of Elderly and Adult Services 

129 Pleasant Street 

Concord, NH 03301 

(603) 271-4394 

Toll Free 1-800-351-1888 (In State) 

NEW JERSEY

Division on Aging 

Department of Community Affairs CN 

807 South Broad and Front Streets 

Trenton, NJ 08625-0807 

(609) 292-3766 

Toll Free 1-800-792-8820 (In State) 

Atlantic County Division on Aging 

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1333 Atlantic Avenue, 3rd Floor 

Atlantic City, NJ 08401 

(609) 345-6700 ext. 2804 

Toll Free 1-800-982-7587 (In State) 

Hunterdon County Office on Aging 

6 Gauntt Place 

Flemington, NJ 08822-4614 

(908) 788-1362 

Toll Free 1-800-792-8820 (In State) 

Monmouth County Office on Aging 

Hall of Records Annex 1 

East Main Street 

Freehold, NJ 07728 

(732) 431-7000 

Bergen County Division on Aging 

Division of Senior Service 

Court Plaza South Room 

109 W. 21 Main Street West Wing 

Hackensack, NJ 07601-7000 

(201) 646-2625 

Toll Free 1-800-792-8820 (In State) 

Middlesex County Office on Aging 

841 Georges Road No. 

Brunswick, NJ 08902 

(732) 745-3295 

Somerset County Office on Aging 

P.O. Box 3000 

Somerville, NJ 08876 

(908) 704-6346 

Mercer County Office on Aging 

640 S. Broad Street 

Trenton, NJ 08650-0068 

(609) 989-6661 

Toll Free 1-800-792-8820 (In State) 

NEW MEXICO

State Agency on Aging 

La Villa Rivera Building 

228 East Palace Avenue 

Santa Fe, NM 87501 

(505) 827-7640 

Toll Free 1-800-432-2080 

City of Albuquerque Area Agency on Agency 

P.O.Box 1243 714 7th Street, S.W. 

Albuquerque, NM 87103 

(505) 764-6400 

North Central New Mexico 

Economic Development District - Area Agency on Aging 

P.O. Box 5115 

Sante Fe, NM 87502 

(505) 827-7313 

NEW YORK

New York State Office for the Aging 

2-Empire State Plaza 

Agency Building 2 

Albany, NY 12223 

(518) 474-4425 

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Toll Free 1-800-342-9871 (In State) 

Albany County Department for the Aging 

112 State Street, Room 710 

Albany, NY 12207-2005 

(518) 447-7177 

Broome County Office for Aging 

County Building, Government Plaza 

P.O. Box 1766 

Binghampton, NY 13902 

(607) 778-2411 

Erie County Department of Senior Services 

95 Franklin Street 

Buffalo, NY 14202-3963 

(716) 858-8526 

Orange County Office for the Aging 

30 Matthews Street, Suite 201 

Goshen, NY 10924-1963 

(914) 294-5151, Ext. 1560 

Niagara County Office for the Aging 

Switzer Building 

100 Davison Road 

Lockport, NY 14094-3396 

(716) 439-7833 

New York City Department for the Aging 

2 Lafayette Street 

New York, NY 10007 

(212) 442-1322 

Dutchess County Office for the Aging 

27 High Street 

Poughkeepsie, NY 12601-3489 

(914) 486-2555 

Monroe County Office for the Aging 

375 Westfall Road 

Rochester, NY 14620-4678 

(716) 428-8500 

Metropolitan Commission on Aging (Onondaga County) 

421 Montgomery Street 

Syracuse, NY 13202-2911 

(315) 474-7011 

Aneida County Office for the Aging 

520 Seneca Street 

Utica, NY 13502 

(315) 798-5770 Toll Free 1-800-541-0151 (In State) 

NORTH CAROLINA

Division of Aging 

693 Palmer Drive 

Caller Box 29531 

Raleigh, NC 27626-0531 

(919) 733-3983 

Toll Free 1-800-662-7030 (In State) 

Land of Sky Regional Council 

25 Heritage Drive 

Asheville, NC 28806 

(828) 251-6622 

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Centralina Area Agency on Aging 

P.O. Box 35008 

Charlotte, NC 28235 

(704) 372-2416 

Mid-Carolina Area Agency on Aging 

P.O. Drawer 1510 

Fayetteville, NC 28302 

(910) 323-4191 

Toll Free 1-800-662-7030 (In State) 

Piedmont Triad Council of Governments 

Area Agency on Aging 

2216 W. Meadowview Road, Suite 201 

Greensboro, NC 27407-3480 

(336) 294-4950 

OHIO

Ohio Department of Aging 

50 West Broad Street - 9th Floor 

Columbus, OH 43215-3363 

(614) 466-5500 

Area Office on Aging 10B, Inc. 

1550 Corporate Woods Parkway Suite 100 

Uniontown, OH 44685 

(330) 746-2938 

Toll Free 1-800-421-7277 (In State) 

Council on Aging, Cincinnati Area 

Holiday Office Park, Suite 1100 

644 Linn Street 

Cincinnati, OH 45203 

(513) 721-1025 

Western Reserve Area Agency on Aging 

925 Euclid Avenue, Suite 600 

Cleveland, OH 44115 

(216) 621-8010 

Central Ohio Area Agency on Aging 

174 E. Long Street 

Columbus, OH 43215 

(614) 645-7250 

Toll Free 1-800-589-7277 

Area Agency on Aging, 

PSA #2 6 South Patterson Boulevard 

Dayton, OH 45402 

(937) 341-3000 

Toll Free 1-800-258-7277 (In State) 

Area Agency on Aging of Northwestern Ohio 

2155 Arlington Avenue 

Toledo, OH 43609 

(419) 382-0624 

District XI Area Agency on Aging 

25 East Boardman Street 

Youngstown, OH 44503 

(330) 746-2938 

OKLAHOMA

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Aging Services Division 

Department of Human Services 

312 North East 28th Street 

Oklahoma City, OK 73105 or 

P.O. Box 25352 

Oklahoma City, OK 73125 

(405) 521-2281 

Areawide Aging Agency, Inc. 

3200 NW 48th Street, Suite 104 

Oklahoma City, OK 73112 

(405) 942-8500 

Tulsa Area Agency on Aging 

110 S. Hartford 

Tulsa, OK 74120-1820 

(918) 596-7688 

OREGON

Senior and Disabled Services Division 

500 Summer Street, N.E., 2nd Floor 

N. Salem, OR 97310-1015 

(503) 472-6113 

Toll Free 1-800-282-8096 

Lane Council of Governments Senior Services Division 

1025 Willamette, Suite 200 

Eugene, OR 97401 

(541) 687-4038 

Multnomah County Aging Services Division 

421 SW 5th Avenue, 3rd Floor 

Portland, OR 97204 

(503) 243-7600 

Mid-Willamette Valley Senior Services 

P.O. Box 12189 

Salem, OR 97309 

(503) 371-1313 

PENNSYLVANIA

Pennsylvania Department of Aging 

555 Walnut Street 5th Flr. 

Harrisburg, PA 17101-1919 

(717) 783-1550 

Greater Erie Community Action Committee 

18 W. Ninth Street 

Erie, PA 16501 

(814) 459-4581, Ext. 400 

Dauphin County Area Agency on Aging 

25 S. Front Street 

Harrisburg, PA 17101-2025 

(717) 255-2790 (accept collect calls) 

Toll Free 1-800-801-3070 (In State) 

Lancaster County Office of Aging 

50 N. Duke Street P.O. Box 83480 

Lancaster, PA 17608-3430 

(717) 299-7979 

Philadelphia Corporation for Aging 

642 N. Broad Street 

Philadelphia, PA 19130-3409 

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(215) 765-9040 

Allegheny County Department of Aging 

441 Smithfield Street, 3rd Floor 

Pittsburgh, PA 15222 

(412) 350-4234 

Berks County Area Agency on Aging 

County Services Center 

633 Court Street 

Reading, PA 19601-4303 

(610) 478-6500 

Lackawanna County Area Agency on Aging 

200 Adams Avenue, Suite 300 

Scranton, PA 18503 

(717) 963-6740 

Luzerne/Wyoming Bureau for Aging 

111 N. Pennsylvania Boulevard 

Wilkes Barre, PA 18701 

(717) 822-1158 

Toll Free 1-800-252-1512 (In State) 

York County Area Agency on Aging 

141 W. Market Street 

York, PA 17401 

(717) 771-9610 

Toll Free 1-800-632-9073 (In State) 

RHODE ISLAND

Department of Elderly Affairs 

160 Pine Street 

Providence, RI 02903-3708 

(401) 222-2858 

Toll Free 1-800-322-2880 

SOUTH CAROLINA

Central Midlands Regional Planning Council/Area Agency on Aging 

236 Stoneridge Drive 

Columbia, SC 29210 

(803) 376-5390 

South Carolina Appalachian Council of Governments - Area Agency on Aging 

30 Century Circle P.O. Box Drawer 6668 

Greenville, SC 29607 

(864) 242-9733 

Trident ElderLink, Inc.- Area Agency on Aging Suite 210 

4500 Leeds Avenue 

Charleston, SC 29405 

(843) 745-1710 

SOUTH DAKOTA

Office of Adult Services and Aging 

700 Governors Drive 

Pierre, SD 57501-2291 

(605) 773-3656 

TENNESSEE

Tennessee Commission on Aging 

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OPM-Elder Care R&R 1

500 Deaderick Street 

Andrew Jackson Bldg., 9th Flr. 

Nashville, TN 37243-0860 

(615) 741-2056 

Southeast Area Agency on Aging 

Southeast Tennessee Development District 

25 Cherokee Boulevard P.O. Box 4757-0757 

Chattanooga, TN 37405 

(423) 266-5781 

East Tennessee Human Resource Area Agency on Aging 

9111 Cross Park Drive, Suite-D100 

Knoxville, TN 37923 

(423) 691-2551 

Delta Area Agency on Aging 

2670 Union Exten, Suite 400 

Memphis, TN 38112 

(901) 324-6333 

Greater Nashville Area Agency on Aging 

501 Union Street, 6th Floor 

Nashville, TN 37219-1705 

(615) 862-8828 

TEXAS

Department on Aging 

4900 North Lamar 

Austin, TX 78751 

(512) 424-6840 

Toll Free 1-800-252-9240 

West Central Texas Council of Governments 

1025 E. North 10th Street, P.O. Box 3195 

Abilene, TX 79604 

(915) 672-8544 

Capital Area Planning Council Area Agency on Aging Suite 220 

2512 Interstate Highway 35 South 

Austin, TX 78704 

(512) 443-7653 

Panhandle Area Agency on Aging 

415 W. 8, P.O. Box 9257 

Amarillo, TX 79105-9257 

(806) 372-3381 

Toll Free 1-800-642-6008 

Coastal Bend Area Agency on Aging 

2910 Leopard Street, P.O. Box 9909 

Corpus Christi, TX 78469 

(512) 883-5743 

Toll Free 1-800-421-4636 (In State) 

Dallas Area Agency on Aging 

400 North Street Paul, Suite 200 

Dallas, TX 75201-4321 

(214) 871-5065 

Rio Grande Area Agency on Aging 

1100 North Stanton, Suite 610 

El Paso, TX 79902 

(915) 533-0998 

Toll Free 1-800-333-7082 

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OPM-Elder Care R&R 1

Tarrant County Area Agency on Aging 

210 East 9th Street 

Fort Worth, TX 76102 

(817) 258-8124 

Houston-Harris County Area Agency on Aging 

8000 N. Stadium Drive, 3rd Floor 

Houston, TX 77054 

(713) 794-9001 

Houston-Galveston Area Agency on Aging 

3555 Timmons Lane, Suite 500 P.O. Box 22777-77227 

Houston, TX 77027 

(713) 627-3200 

S. Plains Association of Governments 

1323 58th Street, P.O. Box 3730 

Lubbock, TX 79412 

(806) 762-8721 

Toll Free 1-800-858-1809 

Lower Rio Grande Valley Area Agency on Aging 

4900 N. 23rd Street 

McAllen, TX 78504 

(210) 682-1109 

Toll Free 1-800-365-6131 (In State) 

Alamo Area Agency on Aging 

118 Broadway, Suite 400 

San Antonio, TX 78205 

(210) 362-5273 

Bexar County Area Agency on Aging 

118 Broadway, Suite 400 

San Antonio, TX 78205 

Toll Free 1-800-960-5201 

Ark-Tex Council of Governments Area Agency on Aging 

122 Plaza West Street 

Texarkana, TX 75501 

(903) 832-8636 

Heart of Texas Council of Governments 

300 Franklin Avenue 

Waco, TX 76701 

(254) 756-7822 

North Texas Area Agency on Aging 

4309 Jacksboro Highway, Suite 200 P.O. Box 5144 

Wichita Falls, TX 76307 

(940) 322-5281 

UTAH

Division of Aging and Adult Services 

Department of Human Services 

P.O. Box 45500 

Salt Lake City, UT 84145-0500 

(801) 538-3910 

Salt Lake County Aging Services 

2001 South State Street, Suite S-1500 

Salt Lake City, UT 84190-2300 

(801) 468-2480 

VERMONT

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OPM-Elder Care R&R 1

Department of Aging and Disabilities 

103 S. Main Street 

Waterbury, VT 05671-2301 

(802) 241-2400 

Toll Free 1-800-642-5119 

VIRGINIA

Virginia Department for the Aging 

1600 Forest Avenue, Suite 102 

Richmond, VA 23229 

(804) 662-9333 

Toll Free 1-800-552-4464 

Alexandria Agency on Aging 

2525 Mount Vernon Avenue, Unit #5 

Alexandria, VA 22301-1159 

(703) 838-0920 

Arlington Area Agency on Aging 

1800 N. Edison Street 

Arlington, VA 22207 

(703) 228-5030 

Jefferson Area Board for Aging 

674 Hillsdale Drive, Suite 9 

Charlottesville, VA 22901 

(804) 978-3644 

Toll Free 1-800-277-5222 (In State) 

Rappahannock-Rapidan Area Agency on Aging 

15361 Bradford Road 

Culpeper, VA 22701 

(540) 825-3100 

Fairfax County Area Agency on Aging 

Suite 720 12011 Government Center Parkway 

Fairfax, VA 22035-1104 

(703) 324-5411 

Toll Free 1-800-552-4464 (In State) 

Shenandoah Area Agency on Aging 

207 Mosby Lane 

Front Royal, VA 22630-2611 

(540) 635-7141 

Loudoun County Area Agency on Aging 

Suite 102 102 Heritage Way, N.E. 

Leesburg, VA 20177 

(703) 777-0257 

Toll Free 1-800-552-4464 

Prince William Area Agency on Aging 

Suite 231 7987 Ashton Avenue 

Manassas, VA 20109 

(703) 792-6400 

Peninsula Agency on Aging, Inc. 

Suite 1006 739 Thimble Shoals Boulevard 

Newport News, VA 23606-3562 

(757) 873-0541 

Capital Area Agency on Aging 

24 East Cary Street 

Richmond, VA 23219-3796 

(804) 343-3000 

Toll Free 1-800-989-2286 (In State) 

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OPM-Elder Care R&R 1

League of Older Americans, Inc. 

706 Campbell Avenue, S.W. P.O. Box 14205 

Roanoke, VA 24038-4205 

(540) 345-0451 

WASHINGTON

Aging and Adult Services Administration 

Department of Social and Health Services 

P.O. Box 45600 

Olympia, WA 98504-5600 

(360) 493-2500 

Toll Free 1-800-422-3263 (In State) 

Seattle-King County Division on Aging Suite 

1040 618 2nd Avenue 

Seattle, WA 98104-2232 

(206) 684-0684 

Toll Free 1-800-972-9990 (King County) 

Eastern Washington Area Agency on Aging 

1222 North Post 

Spokane, WA 99201-2096 

(509) 458-2509 

Pierce County Aging and Long Term Care 

8811 S. Tacoma Way 

Lakewood, WA 98499-4591 

(253) 798-7236 

Toll Free 1-800-642-5769 (In State) 

Southwest Washington Agency on Aging 

7414 NE Hazel Dell Avenue P.O. Box 425 

Vancouver, WA 98666-0425 

(360) 694-6577 

Toll Free 1-800-752-8899 (In State) 

Yakima Indian Area Agency on Aging 

P.O. Box 151 

Toppenish, WA 98948 

(509) 865-5121 

WEST VIRGINIA

Commission on Aging 

Holly Grove 

1900 Kanawha Boulevard 

East Charleston, WV 25305-0160 

(304) 558-3317 

WVSC Metro Area Agency on Aging 

West Virginia State College 

Campus Box 144 P.O. Box 1000 

Institute, WV 25112 

(304) 766-3361 

Upper Potomac Area Agency on Aging 

Airport Road, P.O. Box 869 

Petersburg, WV 26847 

(304) 257-1221 

Appalachian Area Agency on Aging 

1612 N. Walker Street, P.O. Box 1432 

Princeton, WV 24740 

(304) 425-1147 

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OPM-Elder Care R&R 1

Northwestern Area Agency on Aging 

105 Bridge Street Plaza, P.O. Box 2086 

Wheeling, WV 26003 

(304) 242-1800 

Toll Free 1-800-924-0088 

WISCONSIN

Bureau on Aging 

Division of Community Services 

P.O. Box 7851 

Madison, WI 53707 

(608) 266-2536 

Age Advantage Area Agency on Agency 

3601 Memorial Drive 

Madison, WI 53704 

(608) 243-2450 

Milwaukee County Department on Aging 

235 W. Galena Street, Suite 180 

Milwaukee, WI 53212-3923 

(414) 289-6874 

WYOMING

Wyoming Division on Aging 

Wyoming Department of Health 

Hathaway Building, Room 139 

Cheyenne, WY 82002-0480 

(307) 777-7986 

Toll Free 1-800-442-2766 

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website. 

Table of Contents

Back to Top

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OPM-Elder Care R&R 2

OPM.gov Home | Subject Index | Important Links | Contact Us | Help

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U.S. Office of Personnel Management - Ensuring the Federal Government 

has an effective civilian workforce

Advanced Search

● Main ● About Us ● News & Information ● Workplace Flexibility ● Family ● Health & Wellness

● Official Documents

Search Work / Life 

● Forms

● Handbooks & Guides

● Memos to Agencies

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The Handbook of Elder Care Resources for 

the Federal Workplace

Table of Contents

Resource and Referral Services 

(Page 2 of 4)

State Long-Term Care Ombudsman Offices

AL - AK - AZ - AR - CA - CO - CT - DC - DE - FL - GA - HI - ID - IL - IN - IA - KS - KY - LA - ME - 

MD - MA - MI - MN - MS - MO - MT - NE - NM - NV - NH - NJ - NY - NC - OH - OK - OR - PA - 

Puerto Rico - RI - SC - SD - TN - TX - UT - VT - VA - WA - WV - WI - WY

ALABAMA

Commission on Aging 

RSA Plaza - Suite 470 

770 Washington Avenue 

Montgomery, AL 36130-1851 

(334) 242-5743 

Toll Free 1-800-243-5463 (In State) 

ALASKA

Office of the LTC Ombudsman 

Older Alaskans Commission 

3601 C Street, Suite 260 

Anchorage, AK 99503-5209 

(907) 563-6393 
OPM-Elder Care R&R 2

Toll Free 1-800-478-9996 (In State)

ARIZONA

Aging and Adult Administration 

1789 West Jefferson, 950A 

Phoenix, AZ 85007 

(602) 542-4446

ARKANSAS

Division of Aging and Adult Services 

P.O. Box 1437, Slot 1412 

Little Rock, AR 72203-9491 

(501) 682-2441

CALIFORNIA

Department on Aging 

1600 K Street 

Sacramento, CA 95814 

(916) 323-6681 

Toll Free 1-800-231-4024

COLORADO

Legal Center Colorado Ombudsman Program 

455 Sherman Street, Suite 130 

Denver, CO 80203 

(303) 722-0300

CONNECTICUT

Elderly Services Division 

Department of Social Services 

25 Sigourney Street 

Hartford, CT 06106 

(806) 247-4080

DELAWARE

Division of Aging 

18 North Walnut Street 

Milford, DE 19963 

(302) 422-1386 

Toll Free 1-800-223-9074

DISTRICT OF COLUMBIA

Legal Counsel for the Elderly 

601 E Street, NW. - 4th Floor, Building A 

Washington, DC 20049 

(202) 662-4933

FLORIDA

Department of Elder Affairs 

4040 Esplanade Way 

Tallahassee, FL 32399-7000 

(850) 414-2000

GEORGIA

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OPM-Elder Care R&R 2

Office of Aging 

Department of Human Service 

132 Mitchell Street 

Atlanta, GA 30303 

(404) 730-0184

HAWAII

Hawaii Office on Aging 

Office of the Governor 

250 S. Hotel Street, Suite 107 

Honolulu, HI 96813 

(808) 586-0100

IDAHO

Office on Aging 

P.O.Box 83720 

3380 Americana Terrace, Suite 120 

Boise, ID 83706 

(208) 334-2220

ILLINOIS

Department on Aging 

421 East Capitol Avenue 

Springfield, IL 62701 

(217) 785-3143

INDIANA

Department of Human Services Administration 

P.O. Box 7083 

Indianapolis, IN 46207-7083 

(317) 232-7134 

Toll Free 1-800-622-4484

IOWA

Department of Elder Affairs 

Clemens Building, 3rd Floor 

200 10th Street 

Des Moines, IA 50309 

(515) 281-5187

KANSAS

Department on Aging 

New England Bldg. 503 South Kansas 

Topeka, KS 66603-3404 

(785) 296-4986 

Toll Free 1-800-432-3535 (In State)

KENTUCKY

Office of Aging Services 

275 East Main Street, 5th Floor 

W. Frankfort, KY 40621 

(502) 564-6930 

Toll Free 1-800-372-2291 (In State)

LOUISIANA

Governor's Office of Elderly Affairs 

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OPM-Elder Care R&R 2

4550 N. Boulevard - 2nd Floor 

Baton Rouge, LA 70806-14013 or 

P.O. Box 80374 

Baton Rouge, LA 70898-0374 

(225) 925-1700

MAINE

Legal Services for the Elderly 

P.O. Box 2723 

72 Winthrop Street 

Augusta, ME 04338-2723 

(207) 623-1797

MARYLAND

Office on Aging 

301 West Preston Street, Room 1202 

Baltimore, MD 21201 

(410) 767-1083

MASSACHUSETTS

Executive Office of Elderly Affairs 

1 Ashburton Place, 5th Floor 

Boston, MA 02108 

(617) 727-7750

MICHIGAN

Citizens for Better Care 

Suite 211 6105 W. Street Joseph Highway 

Lansing, MI 48917-4850 

(517) 886-6797 

Toll Free 1-800-292-7852

MINNESOTA

Office of Ombudsman for Older Minnesotans 

444 Lafayette Road 

St. Paul, MN 55155-3843 

(651) 296-0382 

Toll Free 1-800-657-3591

MISSISSIPPI

Council on Aging and Adult Services 

750 N. State Street 

Jackson, MS 39202 

(601) 359-4929

MISSOURI

Division of Aging Department of Social Services 

P.O. Box 1337 

Jefferson City, MO 65102 

(573) 751-3082

MONTANA

Office on Aging 

P.O. Box 4210 

Helena, MT 59604 

(406) 444-4676 

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OPM-Elder Care R&R 2

Toll Free 1-800-332-2272

NEBRASKA

Department on Aging 

P.O. Box 95044 301 Centennial Mall South 

Lincoln, NE 68509-5044 

(402) 471-2306

NEVADA

Department of Human Resources 

Division for Aging Services 

340 North 11th Street, Suite 203 

Las Vegas, NV 89101 

(702) 486-3545

NEW HAMPSHIRE

Division of Elderly and Adult Services 

129 Pleasant Street 

Concord, NH 03301-3857 

(603) 271-4375 

Toll Free 1-800-442-5640 (In State)

NEW JERSEY

Office of the Ombudsman 

for the Department of Institutionalized Elderly of Community Affairs 

101 S. Broad Street, CN807 

Trenton, NJ 08625-0807 

(609) 292-8016 

Toll Free 1-800-624-4262 (In State)

NEW MEXICO

State Agency on Aging 

LaVilla Rivera Building, 4th Floor 

228 East Palace Avenue 

Santa Fe, NM 87501 

(505) 827-7640

NEW YORK

Office for the Aging 

Empire State Plaza Agency Building, #2 

Albany, NY 12223-1251 

(518) 474-7329

NORTH CAROLINA

Department of Human Resources 

Division of Aging - CB-29531 

693 Palmer Drive 

Raleigh, NC 27626-0531 

(919) 733-3983

OHIO

Department of Aging 

50 West Broad Street, 9th Floor 

Columbus, OH 43215-3363 

(614) 466-1221 

Toll Free 1-800-282-1206 (In State)

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OPM-Elder Care R&R 2

OKLAHOMA

Human Services 

Aging Services Division 312 NE 28 

Oklahoma City, OK 73105 

(405) 521-6734

OREGON

Office of LTC Ombudsman 

2475 Lancaster Drive N.E. #B-9 

Salem, OR 97310 

(503) 378-6533 

Toll Free 1-800-522-2602 (In State)

PENNSYLVANIA

Department of Aging 

Long Term Care Ombudsman 

555 Walnut Street 5th Flr. 

Harrisburg, PA 17101-1919 

(717) 783-1550

PUERTO RICO

Governor's Office for Elderly Affairs 

Call Box 50063 - Old San Juan Station 

San Juan, PR 00902 

(809) 721-8225

RHODE ISLAND

Department of Elderly Affairs 

160 Pine Street 

Providence, RI 02903-3708 

(401) 222-2858

SOUTH CAROLINA

Office of the Governor Ombudsman Division 

1205 Pendleton Street 

308 Brown Building 

Columbia, SC 29201 

(803) 734-0457

SOUTH DAKOTA

Department of Social Services 

Office of Adult Services and Aging 

700 Governor's Drive 

Pierre, SD 57501-2291 

(605) 773-3656

TENNESSEE

Commission on Aging 

500 Deaderick Street 

Andrew Jackson Bldg., 9th Floor 

Nashville, TN 37243-0860 

(615) 741-2056

TEXAS

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OPM-Elder Care R&R 2

Department on Aging 

4900 North Lamar P.O. Box 13247 

Austin, TX 78711 

(512) 424-6840 

Toll Free 1-800-252-2412 (In State)

UTAH

Division of Aging and Adult Services 

Department of Human Services 

P.O. Box 45500 

Salt Lake City, UT 84145-0500 or 

120 North 200 West, Room 325 

Salt Lake City, UT 84103 

(801) 538-3910

VERMONT

Department of Aging and Disabilities 

103 South Main Street 

Waterbury, VT 05671-2301 

(802) 241-2400 

Toll Free 1-800-642-5119 (In State)

VIRGINIA

Department for the Aging 

Suite 102 1600 Forest Avenue 

Richmond, VA 23229 

(804) 225-2271 

Toll Free 1-800-552-3402 (In State)

WASHINGTON

State Ombudsman Program 

1200 South, 336th Street 

Federal Way, WA 98003-7454 

(206) 838-6810 

Toll Free 1-800-422-1384 (In State)

WEST VIRGINIA

Commission on Aging 

State Capitol Complex/Holly Grove 

1900 Kanawha Boulevard Bldg. 10 

Charleston, WV 25305 

(304) 558-3317

WISCONSIN

Board on Aging and LTC 

214 North Hamilton Street 

Madison, WI 53703 

(608) 266-8944

WYOMING

Wyoming Senior Citizens, Inc. 

P.O. Box 94 756 Gilcrest Street 

Wheatland, WY 82201 

(307) 322-5553

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

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OPM-Elder Care R&R 2

endorsing, or promoting agencies or organizations listed 

on its website. 

Table of Contents

Back to Top

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OPM-Elder Care R&R 3

OPM.gov Home | Subject Index | Important Links | Contact Us | Help

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U.S. Office of Personnel Management - Ensuring the Federal Government 

has an effective civilian workforce

Advanced Search

● Main ● About Us ● News & Information ● Workplace Flexibility ● Family ● Health & Wellness

● Official Documents

Search Work / Life 

● Forms

● Handbooks & Guides

● Memos to Agencies

● Reports to Congress

The Handbook of Elder Care Resources for 

the Federal Workplace

Table of Contents

Resource and Referral Services 

(Page 3 of 4)

Elder Care Publication Guides

Unless otherwise stated, you can obtain one free copy of each publication listed below by 

contacting the author and/or organization listed. To order a publication in bulk, contact the 

organization to obtain the cost, if any, for multiple copies.

● Community Services

● Financial

● Health Insurance

● Home Care

● Housing

● Long Distance Caregiving

● Long Term Care

● Nursing Homes

● AARP Fact Sheets on Nursing Homes

● General Overviews
OPM-Elder Care R&R 3

Community Services

Write:

AAHA Publications 

901 E Street, NW., Suite 500 

Washington, DC 20004-2037 

Include the title, publication number, and a self-addressed, business-size, stamped envelope. 

● Community Services for Older People Living at Home - Publication No. CF015.

Write:

Foundation for Hospice and Homecare 

519 C Street, NW. 

Washington, DC 20002-5809 

Include a self-addressed, 52. cent stamped envelope. 

● All About Hospice: A Consumer's Guide

Financial

Phone:

Toll Free 1-800-772-1213 to receive the free Social Security publications listed below. 

● Understanding Social Security

● Retirement

● Disability

● Survivors

● Supplemental Security Income

● A Guide For Representative Payees

Phone:

Toll Free 1-800-829-3676 to receive a free copy of the IRS tax 

guides listed below. 

● Tax Information for Older Americans - Publication No. 554 

● Social Security Benefits and Equivalent Railroad Retirement Benefits - Publication No. 915 

● Credit for the Elderly or the Disabled - Publication No. 524 

● Tax Information for Survivors, Executors, and Administrators - Publication No. 559 

● Pension and Annuity Income - Publication No. 575 

● Child and Dependent Care Expenses -Publication No. 503 

● Tax Rules for Children and Dependents - Publication No. 929 

● Tax Counseling for the Elderly Handbook - Publication No. 1114 

● Guide to Free Tax Services - Publication No. 910 

Write:

OWL 

666 11th Street, Suite 700 

Washington, DC 20001 

● Women and Money - The Independent Woman's Guide to Financial Security for Life, 

by Francis Leonard. Include a check or money order for $12.95. 

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OPM-Elder Care R&R 3

Health Insurance

Phone:

Call Toll Free 1-800-772-1213 - to receive the free Medicare publications listed below. 

● Medicare

● You Should Know About QMB

● Medicare: Hospice Benefits Medicare and Coordinated Care Plans

● Medicare: Coverage for Second Surgical Opinion

● Medicare Coverage of Kidney Dialysis and Kidney Transplant Services: A Supplement to 

Your Medicare Handbook

For the publications listed below write or call: 

Medicare Publications 

Centers for Medicare and Medicaid Services 

6325 Security Boulevard 

Baltimore, MD 21207 

Toll Free 1-800-638-6833 

8:00 a.m. - 8:00 p.m. 

● The Medicare 1999 Handbook Department of Health and Human Services 

● 1999 Guide to Health Insurance for People With Medicare

● Medicare and Advance Directives - A guide to making sure the elder's wishes about the 

types of medical treatment received are followed and the person designated is allowed to 

make decisions on the elder's behalf should he or she become physically or mentally 

unable to communicate those wishes. 

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

Include the title and publication number. 

● Before You Buy - A Guide to Long-term Care Insurance - Publication No. D12893 

● Medigap: Medicare Supplemental Insurance - A Consumer's Guide - Publication No. 

D13133 

Home Care

Write:

The National Association for Home Care 

519 C Street, NE. 

Washington, DC 20024-5809 

Include the title, publication number, and a self-addressed, stamped envelope. 

● How to Choose a Home Care Agency: A Consumer's Guide and Home Care Bill of Rights

- Publication No. C005 

● All About Home Care: A Consumer's Guide

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

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OPM-Elder Care R&R 3

Include the title and publication number. 

● Staying at Home: A Guide to Long-Term Care and Housing - Publication No. D14986

Housing

Write:

AAHA Publications 

901 E Street, NW., Suite 500 

Washington, DC 20004-2037 

Include the title and publication number for the three AAHA publications listed below. Include a selfaddressed, business-size, stamped envelope for the two brochures. 

● Continuing Care Retirement Community: A Guidebook for Consumers -Publication No. 

CF012 - $4.00 per copy (payable by check ) 

● The Continuing Care Consumer Brochure: A Life Style Offering Security and 

Independence - Publication No. CF013 

● Living Independently: Housing Choices for Older People (brochure) - Publication No. 

CF0154

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

Include the title and publication number. 

● Staying at Home: A Guide to Long-Term Care and Housing - Publication No. D14986

Long Distance Caregiving

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

Include the title and publication number. 

● Miles Away and Still Caring: A Guide for Long-Distance Caregivers - Publication No. 

D12748 

Long Term Care

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

Include the title and publication number. 

● Care Management: Arranging for Long Term Care - Publication No. D13803 

● Making Wise Decisions for Long Term Care - Publication No. D12435 

Nursing Homes

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OPM-Elder Care R&R 3

Write:

AARP Fulfillment 

601 E Street, NW. 

Washington, DC 20049 

● Nursing Home Life: A Guide for Residents and Families - Publication No. D13063 

NOTE: Under Federal Law, the U.S. Office of Personnel 

Management (OPM) is prohibited from ranking, 

endorsing, or promoting agencies or organizations listed 

on its website. 

Table of Contents

Back to Top

U.S. Office of Personnel Management 1900 E Street NW, Washington, DC 20415 | (202) 606-1800 | TTY (202) 606-2532

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OPM-Work/Life Group

OPM.gov Home | Subject Index | Important Links | Contact Us | Help

Family

- Child Care

- Child Care Subsidy Program 

- Dependent Care Flexible Spending Accounts

Find YOUR Agency Contact

In Focus 

● How did your agency do in 

the 2007 HealthierFeds 

Physical Activity 

Challenge?

● Find out more about how 

the Dependent Care 

Flexible Spending Account 

can help you pay for child 

care and elder care 

expenses tax-free

Quick Links

● Telework website

● HealthierFeds website

● Handling Traumatic Events 

Handbook

● Tobacco Cessation 

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U.S. Office of Personnel Management - Ensuring the Federal Government 

has an effective civilian workforce

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● Main ● About Us ● News & Information ● Workplace Flexibility ● Family ● Health & Wellness

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Work/Life programs and policies are designed to create more flexible, responsive work 

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U.S. Office of Personnel Management 1900 E Street NW, Washington, DC 20415 | (202) 606-1800 | TTY (202) 606-2532

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U.S. Office of Personnel Management (OPM)

OPM.gov Home | Subject Index | Important Links | Contact Us | Help

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U.S. Office of Personnel Management - Ensuring the Federal Government 

has an effective civilian workforce

Advanced Search

Browse this index to locate specific subject matter on our webpages. Visit our Publications site if you are looking for a specific handbook, manual, report, or 

other document we have published. 

A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z

A

● About this Agency

● Access America for Seniors

● Accessibility of Documents on Our Websites

● Accountability

● Administrative Law Judges 

❍ Employment

❍ Qualification Standard For Administrative Law Judge Positions

● Adobe Acrobat PDF Files, Reading

● Adoption Benefits Guide for Federal Employees

● Adverse Actions

● Agency Benefits Officers

● Agency Memos

● Alcoholism, Addressing in the Workplace

● Alternative Dispute Resolution

● Alternative Work Schedules

● Americorps - The National Service Plan

● Annual Leave

● Annual Review of Special Salary Rates (1999)

● Appeals, Position Classification and Job Grading

● Appraisal Program

● Archives 

❍ Federal Register Documents

❍ News Releases
U.S. Office of Personnel Management (OPM)

❍ What's New

❍ Operating Status: Washington, DC Area

● Assessment Decision Guide

B

● Benefits 

❍ Benefits Administration Letters (BALs)

❍ Benefits Officers, Information for

❍ Federal Employees Group Life Insurance Program (FEGLI)

❍ Federal Employees Health Benefits Program (FEHB)

❍ Federal Long Term Care Insurance Program (FLTCIP)

● Bilingual/Bicultural Program 

● Biographies, Executive

● Bone Marrow or Organ Donor Leave

● Budget

C

● Career and Career-Conditional Appointing Authorities

● Career Intern

● Career Service and Retirement Certificates 

● Career Transition

❍ Employee's Guide to Career Transition

❍ "Career One-stop Center" - Retraining Services

● Category Rating

● Center for Executive Leadership

● Central Personnel Data File (CPDF)

❍ Duty Station File

❍ Updates via Email, Listserv

❍ Personnel Office Identifier Instructions

❍ Agency Rankings

❍ Instructional Program Data Standard

● Charitable Contributions

● Chief Human Capital Officers

● Children 

❍ Adoption Benefits

❍ Child Care Subsidy Program

❍ Dependent Care Fair Planning

❍ Child Support Enforcement

● Citizenship, Requirements for Employment

● Civil Service Retirement System 

❍ CSRS and FERS Handbook for Personnel and Payroll Offices

❍ General

❍ Guidance to Agencies

● Civil Service Rule X

● Claims for Compensation and Leave, Decisions on

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U.S. Office of Personnel Management (OPM)

● Classification Appeals

● Classification (Federal Classification Systems)

● Closure Procedures, for federal employees in the Washington, DC area

● Code of Federal Regulations 

❍ National Archives and Records Administration Web Site

❍ Title 5, Administrative Personnel

● Collection and Management of Training Information

● Combined Federal Campaign

● Comparison of Flexible and Compressed Work Schedules

● Compensation 

❍ Compensation Administration

❍ Compensation and Leave Decisions Search Engine

❍ Compensation and Leave, Decisions on Claims for

❍ Compensation Policy Memoranda (CPM)

❍ Strategic Compensation Policy

● Compensatory Time Off

● Compressed Work Schedules

● Civil Service Retirement System (CSRS) Publications

● Conferences

● Congressional Relations

● Constitution Initiative

● Contacting us

● Content Inventory, Web

● Cost of Living Allowances (COLA) 

❍ Nonforeign Area Cost-of-Living Allowances

● Court Leave

● CPDF (See Central Personnel Data File)

● Credit Hours Under a Flexible Work Schedule

● CSRS and FERS Handbook for Personnel and Payroll Offices

● Cyber Corp

D

● Data Collecting Authority

● Deaf & Hard of Hearing Resources 

❍ Federal Video Relay Service

❍ Federal Relay Conference Captioning

❍ Federal Relay Service Online (a.k.a. Internet Relay)

❍ Federal Captel

❍ Federal Relay

❍ TTY directory

● Death 

❍ Reporting the death of a federal employee who is survived by a spouse who is eligible for benefits under CSRS or FERS

❍ Reporting the death of someone covered by the Federal Employees' Group Life Insurance Program

❍ Reporting the death of someone who receives retirement benefits from us

● Delegated Examining Training Schedule

● Delegated Examining Recertification Training

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U.S. Office of Personnel Management (OPM)

● Delegated Examining Operations Handbook

● Demonstration Projects

● Detail and Transfer of Federal Employees to International Organizations

● Denver Management Development Center

● Deputy Director's Biography

● Developing Leaders, SES Fed CDP

● Development of Training

● Direct-Hire Authority

● Director

● Disabled (see People With Disabilities)

● Disabled Veterans Affirmative Action Program (DVAAP)

● Dismissal Policy [544 KB]

● Diversity 

❍ Diversity Guide

❍ Diversity Profiles (Statistical)

❍ Federal Equal Opportunity Recruitment Program (FEORP)

● Document Accessibility

● Domestic Violence

● Downsizing 

❍ Downsizing Statistics

● Drug Free Workplace

● Dual Compensation Reductions

● Dual Employment 

❍ General

E

● e-GOV

❍ e-Clearance

❍ EHRI

❍ e_Payroll

❍ e-Training

❍ Recruitment One-Stop

● e-QIP (Electronic Questionnaires for Investigations Processing)

● e-Scholar

● Eastern Management Development Center, Shepherdstown, West Virginia

● Editing CPDF Data

● Elder Care

● Elder Care Fairs Planning Guide

● Elder Care, Handbook of Resources

● Electronic Forms

● Electronic Reading Room

● Emergency Dismissal, for federal employees in the Washington, DC area

● Emergency Guidance Memos

● Emergency Leave Transfer

● Employee Assistance Programs

● Employee Health Programs

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U.S. Office of Personnel Management (OPM)

● Employee Relations

● Employment 

❍ Employment and Trends Data

❍ Employment and Work Year Reporting Instructions, SF-113A and SF-113G

❍ Employment Information

❍ Employment in More Than One Federal Job

❍ Employment of Military Retirees

❍ Employment of Non-Citizens

❍ Employment Policy

❍ Employment Service Center Network

● Equal Employment Opportunity (EEO) 

❍ No Fear

● Ethics

● Evacuation Payments

● Evaluation 

❍ Personnel Management

● Events

● Excepted Service

● Executive Schedule Salary Tables

● Executive Seminars

● Executive Training

● ExpectMore.gov

F

● Fact Book, Federal Civilian Workforce Statistics

● Fair Labor Standards Act and Federal Employees

● Family and Medical Leave

● Family-Friendly Workplace Advocacy Office

● Family Leave Policies

● Fatherhood

● Federal Activities Reform Act (FAIR)

● Federal Benefits 

❍ Federal Benefits Counseling

● Federal Candidate Development Program (Fed CDP)

● Federal Civilian Employment Reporting Instructions, SF-113-A

● Federal Classification Systems

● Federal Employee's Group Life Insurance Program (FEGLI) 

❍ FEGLI Home Page

❍ FEGLI Handbook

● Federal Employees Health Benefits (FEHB) 

❍ Federal Employees Health Benefits 

❍ Premium Conversion

❍ FEHB Handbook

● Federal Employees Retirement System 

❍ Federal Retirement Programs

❍ Guidance to Agencies

❍ CSRS and FERS Handbook for Personnel and Payroll Offices

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U.S. Office of Personnel Management (OPM)

● Federal Equal Opportunity Recruitment Program (FEORP)

● Federal Erroneous Retirement Coverage Corrections Act (FERCCA)

● Federal Executive Boards

● Federal Executive Institute (FEI)

● Federal Government Operating Status (DC Only)

● Federal Holidays

● Federal Holidays Work Schedules and Pay

● Federal Labor Relations Authority Negotiability Determinations

● Federal Leadership Development Programs (Fed LDP)

● Federal Long Term Care Insurance Program (FLTCIP)

● Federal Medical Evidence of Record (FEDMER) Program

● Federal Register Documents

● Federal Relay Service

● Federal Salary Council Locality pay

● Federal Salary Tables

● Federal Wage System 

❍ Job Grading

❍ Wage Schedules

❍ Wage System Facts

❍ Wage Systems

● FEORP

● Fitness

● Flexible Spending Accounts

● Flexible Work Schedules

● Flexifinder

● FLSA and Federal Employees

● Forms

● Freedom of Information Act (FOIA)

❍ Improving Agency Disclosure of Information

● Frequently Asked Questions

● Full-time Equivalent (FTE) Reporting Instructions, SF-113-G

● Furlough

G

● General Schedule Leader Grade Evaluation Guide

● General Schedule Pay 

❍ General Schedule Pay Tables

❍ Pay Structure of the Federal Civil Service

● General Schedule Supervisory Guide

● Gift Giving 

❍ Volunteer Activities, Memo regarding Participation of Federal Employees in Volunteer Activities

❍ Volunteer Activities, Report to the President

● Glossary of Federal Sector Labor-Management Relations Terms

● Government Information Locator Service (GILS) Records

● Government Performance and Results Act (GPRA) 

❍ GPRA Resources for Federal Agencies

❍ OPM GPRA Strategic Plan

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U.S. Office of Personnel Management (OPM)

● GoLearn Learning Center

● Guidance and Other Post-Disaster Information

● Guidelines for Settlement of Federal Personnel Actions

● Guides

❍ Guide to Adoption Benefits for Federal Employees

❍ Guide to Central Personnel Data File Edits

❍ Guide for Collection and Management of Training Information

❍ Guide to Personnel Data Standards

❍ Guide to Personnel Recordkeeping

❍ Guide to Processing Personnel Actions

❍ Guide to the Central Personnel Data File (CPDF)

❍ Guide to the Senior Executive Service

H

● Handbooks

❍ CSRS and FERS Handbook for Personnel and Payroll Offices

❍ Dealing with Workplace Violence: A Guide for Agency Planners

❍ Delegated Examining Units Handbook

❍ Federal Employee's Group Life Insurance Program: A Handbook for Employees, Annuitants, Compensationers, and Employing Offices

❍ Federal Employees Health Benefits Program: A Handbook for Enrollees and Employing Offices

❍ Federal Employees Health Benefits Program and Medicare

❍ Handbook of Occupational Groups and Families

❍ Handbook on Alternative Work Schedules (AWS)

● Hatch Act

● Hazardous Duty Pay

● HealthierFeds

● Health Insurance 

❍ Federal Employees Health Benefits (FEHB) Program

● Health Savings Account

● Hiring 

❍ Hiring Federal Retirees

❍ Hiring Flexibilities Resource Center

❍ USA Staffing

● Hispanic Employment 

❍ Hispanic Statistical Reports

❍ Bilingual/Bicultural Programs

● Holidays, Federal Government

● Hours of Work for Travel

● HR Flexibilities and Lessons Learned 

● HSA

● Human Capital

❍ Human Capital Assessment and Accountability Framework (HCAAF) Resource Center: A Practitioners' Guide

● Human Resources 

❍ HR Manager

❍ Human Resource Development Services

❍ Human Resource Flexibilities and Authorities in the Federal Government

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U.S. Office of Personnel Management (OPM)

❍ Human Resources Management Accountability System Development Guide

❍ Human Resources Development Policy

❍ Human Resources Workforce Study

❍ Department of Homeland Security (DHS) Options for Human Resources Management Systems

● Hurricane Info 

❍ Hurricane Info (Katrina, Rita, Wilma)

I

● Identity Theft

❍ Veterans Affairs Data Security

● ILA

● ILA Guidance and Implementation

● Improving Agency Disclosure of Information, FOIA Plan

● Incentives

● Individual Learning Accounts

❍ Guidance for Implementation, Pilot Initiative Report 

❍ Pilot Project Synopsis

● Influenza, Pandemic

● Information for Veterans

● Information Quality Guidelines

● Information Technology Exchange Program

● Innovators' Tool Kit

● Inspector General, Office of the

● Insurance 

❍ Health Benefits Program (FEHB)

❍ Life Insurance Program (FEGLI)

❍ Federal Long Term Care Insurance Program (FLTCIP)

● Insurance Publications

● Intergovernmental Personnel Act Mobility Program

● Intern Programs 

❍ Career Intern Program

❍ Presidential Management Fellows (PMF) Program

● International Organizations, Details and Transfers To

● Inventory of Web Content

J

● Job Classification

● Job Evaluation

● Job Grading Appeals

● Job Grading Standards

● Jobs

● Job Related Injury or Illness, Restoration After

● Job Sharing/Part-time Work

● Judges, Administrative Law

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U.S. Office of Personnel Management (OPM)

K

● Kinship Care

● Katrina Hurricane Info

L

● Labor-Management Relations

❍ Federal Labor Relations Authority Negotiability Determinations

❍ Glossary of Federal Sector Labor-Management Relations Terms

❍ Labor Agreement Information Retrieval System (LAIRS)

❍ Labor Management Relations Advisories

❍ Significant Cases in Federal Employee and Labor Relations

● Lawyers, Employment of

● Leader Grade Evaluation Guide, General Schedule

● Leadership Development

❍ Candidate Development Program (Fed CDP)

❍ Executive Core Qualifications

❍ Leadership Development Catalogue of Programs (Fed LDP)

❍ Leadership Training

● Learning Technology

❍ Training and Management Assistance

❍ Gov Online Learning Center 

● Leave

❍ Administration

❍ Decisions on Claims for Compensation and Leave

❍ Emergency Leave Transfer Program for Kenya and Tanzania Bombings

❍ Family Friendly

❍ Family Situations

❍ Leave Administration Forms

❍ Leave Bank

❍ Leave Transfer

❍ Leave Without Pay - Effect on Federal Benefits and Programs

❍ Unscheduled Leave Policy

❍ Work Years and Personnel Costs

● Life Insurance

● Links to HR related agencies

● Locality Pay Tables

● Long Term Care Insurance

● Luevano Consent Decree

● Lump Sum Payments for Annual Leave

● Lunch or Other Meal Periods

M

● Management Development 

❍ Eastern Management Development Center

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U.S. Office of Personnel Management (OPM)

❍ Federal Candidate Development Program (Fed CDP)

❍ Federal Executive Institute

❍ Federal Leadership Development Programs (Fed LDP)

❍ Western Management Development Center

● Management Fellows Program, Presidential

● Medical Leave, under Family and Medical Leave Act

● Medicare and FEHB

● Memos to Agencies

● Merged Records Personnel Folder

● Merit System Principles

● Military Leave

● Missing Annuity Payment, Report a 

● Models of Compressed Work Schedules

● Models of Flexible Work Schedules

N

● Nature of Action Codes

● Negotiability Determinations, Federal Labor Relations Authority

● News 

❍ Events & Activities

❍ News Releases

❍ News Feeds - XML and RSS

● Night Pay

● No Fear Act Data

● Non-Title 5 Oversight

● Nonappropriated Fund Retirement Program

● Non-Citizens, Employment of

● Nonforeign Area Cost-of-Living Allowances

O

● Office of the Special Counsel

● Open/Close Status of Federal Government (DC Area) 

❍ Subscribe to Operating Status Mailing List

● OPM Forms

● OPM Glossary of Administrative Terms

● OPM Procurement

● Optional Forms

● Organizational Assessment Survey

● Outstanding Scholar 

● Overseas 

❍ Employment

❍ Employment of Teachers

● Overtime Pay 

❍ General

❍ Hours of Work for Travel

❍ Title 5

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U.S. Office of Personnel Management (OPM)

P

● Pandemic Influenza Information

● Parenting Support

● Part-time Work/Job Sharing

● Pay 

❍ Administration

❍ Federal Wage System

❍ Pay Caps

❍ Pay Tables

❍ Questions and Answers

❍ Wage Schedules

● PBO's

● PDF (Portable Document Format) Files, Reading

● Performance 

❍ Performance and Accountability Reports (PAR)

❍ Performance Appraisal

❍ Performance Based Actions

❍ Performance Management

❍ Performance Management Clearinghouse

❍ Performance Plan and Congressional Budget Justification, OPM

❍ Performance Standards

● Personnel Assessment and Selection Resource Center

● Personnel Data Standards

● Personnel Flexibilities

● People With Disabilities 

❍ Disabled Veteran's Employment

❍ Federal Employment of People with Disabilities Home Page 

❍ Selective Placement Program Coordinators

● Physical Fitness Programs

● Plum Book (United States Government Policy and Supporting Positions)

● Poor Performance

● Position Classification Appeals

● Postal Employees, Federal Employment of

● Premium Conversion

● Premium Pay Limitation

● Presidential Management Fellows (PMF) Program

● Presidential Rank Awards

● Presidential Transition Guidance

● President's Management Agenda 

❍ Human Capital Results

❍ OPM Progress Scores

● President's Pay Agent

● President's Quality Award Program

● Presidential Rank

● Pre-Tax Health Insurance Premiums

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U.S. Office of Personnel Management (OPM)

● Preventive Health Services

● Privacy Act Information

● Privacy Policy, OPM Web

● Processing Personnel Actions

● Procurement (OPM)

● Prohibited Personnel Practices

● Publications

● Public Service Announcements

Q

● Qualifications 

❍ Draft Qualification Standards

❍ Job Qualification System for Trades and Labor Occupations System

❍ Operating Manual: Qualification Standards for General Schedule Positions

❍ Policy

❍ Qualification Standard For Administrative Law Judge Positions

● Quality Award Program

● Quality Guidelines

R

● Reading Room, Electronic

● Reasonable Accommodation

● Recordkeeping

● Recruitment 

❍ Recruitment Incentives

❍ The Three Rs: Lessons Learned from Recruitment, Retention, and Relocation Incentives

❍ 2005 Report To Congress - Recruitment, Relocation, And Retention Incentives [4,406 KB]

● Reduction in Force 

❍ General

❍ "One-stop Centers" - Retraining Services

❍ Special Study Of

● Reemployment After Uniformed Service

● Regulations 

❍ eRulemaking Initiative (Regulations.Gov)

❍ Staffing Regulations Portal

● Reimbursable Services

● Reinstatement Eligibility

● Religious Observances, Work Schedules

● Relocation 

❍ Relocation Incentives

❍ The Three Rs: Lessons Learned from Recruitment, Retention, and Relocation Incentives

❍ 2005 Report To Congress - Recruitment, Relocation, And Retention Incentives [4,406 KB]

● Reporting Instructions, Standard Forms 113-A and 113-G

● Reporting Instructions, Work Years and Personnel Costs

● Report to Congress on Law Enforcement Classification, Pay, and Benefits

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U.S. Office of Personnel Management (OPM)

● Restoration of Annual Leave

● Restoration Rights After Job Related Injury or Illness

● Results Act, The

● Retention 

❍ Retention Incentives - Group

❍ Retention Incentives

❍ The Three Rs: Lessons Learned from Recruitment, Retention, and Relocation Incentives

❍ 2005 Report To Congress - Recruitment, Relocation, And Retention Incentives [4,406 KB]

❍ Retention of Personnel & Payroll Records of Employees Receiving Nonforeign Area Cost of Living Allowances (COLA)

● Retirement

❍ Payment Schedule

❍ Civil Service Retirement System (CSRS) Publications

❍ Erroneous Retirement Coverage Corrections

❍ Federal Employees Retirement System (FERS) Publications

❍ Frequently Asked Questions

❍ Hot Topics

❍ Preguntas más frecuentes

❍ Rate Our Site

❍ Retirement List of State Tax Offices

❍ Statistics

❍ Tools 

■ Coverage Determination Application

■ Search Engine

■ Tax Withholding Calculator 

❍ Voluntary Contribution Account Inquiries

❍ Voluntary Early Retirement regulations

● Rita Hurricane Info

S

● Salaries and Wages 

❍ Federal Wage System

● Salaries and Wages

● Savings Education

● Schedule C Appointments in the Federal Government

● Schedule C Briefings

● Scholarships 

❍ e-Scholar

❍ Scholarship for Service Program

● Search this Site

● Senior Citizen's Access America web site

● Senior Executive Service (SES) 

❍ Employment in

❍ Executive Development

❍ Federal Candidate Development Program (Fed CDP)

❍ Guide to the Senior Executive Service

❍ Senior Executive Service

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U.S. Office of Personnel Management (OPM)

❍ Senior Leaders

● Senior Foreign Service positions in the federal government

● Senior Level and Scientific Positions, Pay

● Separations, Employment and Trends

● Service Center Directory

● Service Credit; Credit for Leave Purposes

● Service Credit; Credit for Military Service

● Services Online

● Settlement of Federal Personnel Actions, Guidelines for

● Sexual Orientation Discrimination, Addressing

● Shepherdstown Management Development Center

● Sick Leave 

❍ For Adoption

❍ For Family Care and Bereavement

❍ For Personal Medical Needs

❍ General Information

❍ To Care for a Family Member with a Serious Health Condition

● Significant Cases in Federal Employee and Labor Relations Newsletter

● Size of the Federal Workforce

● Smoking 

❍ Smoking Cessation

❍ Smoking Cessation Model Program

❍ Tobacco Smoking Guideline

● Social Security

● Special Counsel, Office of the

● Special Employment Categories Reporting Instructions

● Special Salary Rates 

❍ Special Salary Rate Court Case 

❍ 1996 Annual Review (CPM 97-1)

❍ 1997 Annual Review (CPM 97-8)

❍ 1998 Annual Review (CPM 98-3)

❍ 1999 Annual Review (CPM 99-1)

❍ 1999 Special Salary Rate Schedules

❍ 2000 Special Salary Rate Schedules

● Special Studies

● Staffing 

❍ Policy

❍ USA Staffing 

■ Information

■ Agency Application - Authorized Users ONLY!

● Standard Forms

❍ Standard Form 50, Notification of Personnel Action

❍ Standard Form 171, Application for Federal Employment

❍ Standard Forms 113-A and 113-G, Reporting Instructions

❍ Standard Form 2818, Continuation of Life Insurance Coverage as an Annuitant or Compensationer 

❍ Standard Form 3112-1, Information for Disability Retirement (CSRS)

❍ Standard Form 3113, Applying for Immediate Retirement under FERS

● Standards, Classification

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U.S. Office of Personnel Management (OPM)

● Standards, Personnel Data

● Statistical Information on the Federal Workforce 

❍ Federal Equal Opportunity Recruitment Program (FEORP)

❍ General

❍ Retirement

● Strategic Compensation Policy

● Strategic Human Resources Management

● Strategic & Operational Plan

● Students 

❍ Outstanding Scholar and Bilingual/Bicultural Programs

❍ Student Educational Employment Program

❍ Student Loan

❍ Student Volunteer Service

● Studies

● Suggestions

● Summer Employment

● Sunday Premium Pay

● Supervisors 

❍ Identification and Development of First-Level Supervisors

❍ Supervisors in the Federal Government: A Wake-Up Call

❍ Supervisory Guide, General Schedule

● Surveys

● Survivor Annuitants, Information for (CSRS)

● Survivor Benefits (CSRS)

● System Development Guide, Human Resources Management Accountability

T

● Talent 

❍ Federal Hiring Flexibilities Resource Center

● Teachers, Overseas Employment of

● Team Leader Grade Evaluation Guide, General Schedule

● Telework (sometimes referred to as 'Telecommuting')

● Testimony by OPM Officials

● Theodore Roosevelt

● Thrift Savings Plan

● Time Schedule for Reporting Data on SF-113-A and SF-113-G

● Title 5 

❍ Special Study of Exempt Agencies 

❍ Title 5 of the United States Code (5 U.S.C.)

● Tobacco 

❍ Tobacco Cessation

❍ Tobacco Cessation Model Program

❍ Tobacco Smoking Guideline

● Training

❍ Gov Online Learning Center

❍ Guide for Collection and Management of Training Information

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U.S. Office of Personnel Management (OPM)

❍ Federal Executive Institute (Executive Training) 

❍ Training and Development Policy

❍ Management Development Centers (Management Training) 

❍ "One-stop Centers" - Retraining Services

❍ Special Study of Non-Technical Training

❍ Training and Management Assistance

❍ Training Policy Handbook

❍ Using Technology to Improve Training Opportunities For Federal Government Employees

● Transfer Between Federal Agencies

● Transition Guidance

● Traumatic Events

● Travel and Hours of Work

● TRICARE

● Turnover, Employment and Trends

U

● United States Code (U.S.C.)

● Unscheduled Leave Policy

● Updates 

❍ The Guide to Personnel Recordkeeping

❍ The Guide to Processing Personnel Actions

● USAJobs

● USA Staffing 

❍ Information

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Aug 29, 2007

August 2007 Human Resources Line of 

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Aug 22, 2007

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