<PAGE>

                                                                   EXHIBIT 10.18

                                   ESOFT, INC.
                             RESTRICTED STOCK AWARD
                                  GRANT NOTICE
     (ESOFT, INC. EQUITY COMPENSATION PLAN, AS AMENDED THROUGH MAY 20, 1999)


eSoft, Inc. (the "Company"), pursuant to its eSoft, Inc. Equity Compensation
Plan (the "Plan"), hereby grants to Participant the right to purchase the number
of shares of the Company's Common Stock set forth below ("Award"). This Award is
subject to all of the terms and conditions as set forth herein and in the
Restricted Stock Purchase Agreement, the Plan, the Promissory Note and Pledge
Agreement and the form of Joint Escrow Instructions, all of which are attached
hereto and incorporated herein in their entirety.

Participant:                             Robert Hartman
                                                       -------------------------
Date of Grant:                           11/17/00
                                                 -------------------------------
Number of Shares Subject to Award:       50,000

                                               ---------------------------------
Purchase Price per Share:                $2.50
                                              ----------------------------------
Total Purchase Price:                    $125,000
                                                --------------------------------
Closing Date:                            11/17/00
                                                 -------------------------------

VESTING SCHEDULE:   Immediately vested on Date of Grant.

PAYMENT:            By deferred payment (described in the Restricted Stock
                    Purchase Agreement):

ADDITIONAL TERMS/ACKNOWLEDGEMENTS: The undersigned Participant acknowledges
receipt of, and understands and agrees to, this Grant Notice, the Restricted
Stock Purchase Agreement and the Plan. Participant further acknowledges that as
of the Date of Grant, this Grant Notice, the Restricted Stock Purchase Agreement
and the Plan set forth the entire understanding between Participant and the
Company regarding the acquisition of stock in the Company and supersede all
prior oral and written agreements on that subject with the exception of (i)
Awards previously granted and delivered to Participant under the Plan, and (ii)
the following agreements only:

     OTHER AGREEMENTS:
                                   ---------------------------------------------
                                   ---------------------------------------------


ESOFT, INC.                               PARTICIPANT:


By: /s/ AMY BETH HANSMAN                  /s/ ROBERT HARTMAN
  --------------------------------        --------------------------------------
            Signature                                   Signature

Title: CAO                                Date: 11-17-00
       ---------------------------              --------------------------------

Date: 11/17/00
     -----------------------------

ATTACHMENTS:   Restricted Stock Purchase Agreement, eSoft, Inc. Equity
               Compensation Plan, form of Joint Escrow Instructions, Promissory
               Note, and Pledge Agreement.

<PAGE>


                                  ATTACHMENT I


                                   ESOFT, INC.
                            EQUITY COMPENSATION PLAN

                            RESTRICTED STOCK PURCHASE
                                    AGREEMENT


     eSoft, Inc. (the "Company") wishes to sell to you, and you wish to
purchase, shares of Common Stock from the Company, pursuant to the provisions of
the Company's Equity Compensation Plan (the "Plan").

     Therefore, pursuant to the terms of the Restricted Stock Award Grant Notice
("Grant Notice") and this Restricted Stock Purchase Agreement ("Agreement")
(collectively, the "Award"), the Company grants you right to purchase the number
of shares of Common Stock indicated in the Grant Notice. Defined terms not
explicitly defined in this Agreement but defined in the Plan shall have the same
definitions as in the Plan.

     The details of your Award are as follows:

     1.   AGREEMENT TO PURCHASE. You hereby agree to purchase from the Company,
and the Company hereby agrees to sell to you, the aggregate number of shares of
Common Stock specified in your Grant Notice at the specified Purchase Price per
Share. You may not purchase less than the aggregate number of shares specified
in the Grant Notice.

     2.   CLOSING. The purchase and sale of the shares shall be consummated as
follows:

          (a)  You may purchase the shares by delivering the Total Purchase
Price specified in your Grant Notice to the Secretary of the Company, or to such
other person as the Company may designate, during regular business hours, on the
Closing Date specified in the Grant Notice (or at such other time and place as
you and the Company may mutually agree upon in writing) along with such
additional documents as the Company may then require.

          (b)  If payment is to be made in whole or in part by promissory note,
you agree to execute a Promissory Note in the form of Attachment IV to the Grant
Notice and to execute a pledge agreement in the form of Attachment V to the
Grant Notice (the "Pledge Agreement") and to deliver the same to the Company on
the Closing Date, along with the certificate or certificates evidencing the
shares, for use by the Escrow Agent pursuant to the terms of the Joint Escrow
Instructions.

     3.   METHOD OF PAYMENT. You may make payment of the Purchase Price pursuant
to the following deferred payment alternative:

<PAGE>

          (a)  Not less than one hundred percent (100%) of the aggregate
Purchase Price, plus accrued interest, shall be due four (4) years from date of
purchase or, at the Company's election, upon termination of your Continuous
Service.

          (b)  Interest shall be compounded at least annually and shall be
charged at the minimum rate of interest that is necessary to avoid the treatment
as interest, under any applicable provisions of the Code, of any portion of any
amounts other than amounts stated to be interest under the deferred payment
arrangement.

          (c)  Payment of the Common Stock's "par value," as defined in the
Delaware General Corporation Law, shall be made in cash and not by deferred
payment.

     4.   VESTING. Subject to the limitations contained herein, the shares you
purchase will vest as provided in the Grant Notice, provided that vesting will
cease upon the termination of your Continuous Service.

     5.   NUMBER OF SHARES AND PURCHASE PRICE. The number of shares subject to
your Award and your Purchase Price may be adjusted from time to time for
Capitalization Adjustments, as provided in the Plan.

     6.   SECURITIES LAW COMPLIANCE. You will not be issued any shares under
your Award unless the shares are either (a) then registered under the Securities
Act or (b) the Company has determined that such issuance would be exempt from
the registration requirements of the Securities Act. Your Award must also comply
with other applicable laws and regulations governing the Award, and you will not
receive such shares if the Company determines that such receipt would not be in
material compliance with such laws and regulations.

     7.   RESTRICTIONS ON TRANSFER. You agree that the Company (or a
representative of the underwriters) may, in connection with the first
underwritten registration of the offering of any securities of the Company under
the Securities Act, require that you not sell, dispose of, transfer, make any
short sale of, grant any option for the purchase of, or enter into any hedging
or similar transaction with the same economic effect as a sale, any shares of
Common Stock or other securities of the Company held by you under the Award, for
a period of time specified by the underwriter(s) (not to exceed one hundred
eighty (180) days) following the effective date of the registration statement of
the Company filed under the Securities Act. You further agree to execute and
deliver such other agreements as may be reasonably requested by the Company
and/or the underwriter(s) that are consistent with the foregoing or that are
necessary to give further effect thereto. In order to enforce the foregoing
covenant, the Company may impose stop-transfer instructions with respect to your
Common Stock until the end of such period.

     8.   RIGHT OF FIRST REFUSAL. Shares that are received under your Award are
subject to any right of first refusal that may be described in the Company's
bylaws in effect at such time the Company elects to exercise its right.

     9.   RESTRICTIVE LEGENDS. The shares issued under your Award shall be
endorsed with appropriate legends determined by the Company.

<PAGE>

     10.  AWARD NOT A SERVICE CONTRACT. Your Award is not an employment or
service contract, and nothing in your Award shall be deemed to create in any way
whatsoever any obligation on your part to continue in the employ of the Company
or an Affiliate, or on the part of the Company or an Affiliate to continue your
employment. In addition, nothing in your Award shall obligate the Company or an
Affiliate, their respective shareholders, boards of directors, Officers or
Employees to continue any relationship that you might have as a Director or
Consultant for the Company or an Affiliate.

     11.  WITHHOLDING OBLIGATIONS.

          (a)  At the time your Award is made, or at any time thereafter as
requested by the Company, you hereby authorize withholding from payroll and any
other amounts payable to you, and otherwise agree to make adequate provision for
any sums required to satisfy the federal, state, local and foreign tax
withholding obligations of the Company or an Affiliate, if any, which arise in
connection with your Award.

          (b)  Unless the tax withholding obligations of the Company and/or any
Affiliate are satisfied, the Company shall have no obligation to issue a
certificate for such shares or release such shares from any escrow provided for
herein.

     12.  TAX CONSEQUENCES. The acquisition and vesting of the shares may have
adverse tax consequences to you that may avoided or mitigated by filing an
election under Section 83(b) of the Code. Such election must be filed within
thirty (30) days after the date your purchase the shares pursuant to your Award.
YOU ACKNOWLEDGE THAT IT IS YOUR OWN RESPONSIBILITY, AND NOT THE COMPANY'S, TO
FILE A TIMELY ELECTION UNDER CODE SECTION 83(B), EVEN IF YOU REQUEST THE COMPANY
TO MAKE THE FILING ON YOUR BEHALF.

     13.  NOTICES. Any notices provided for in your Award or the Plan shall be
given in writing and shall be deemed effectively given upon receipt or, in the
case of notices delivered by the Company to you, five (5) days after deposit in
the United States mail, postage prepaid, addressed to you at the last address
you provided to the Company.

     14.  MISCELLANEOUS.

          (a)  The rights and obligations of the Company under your Award shall
be transferable to any one or more persons or entities, and all covenants and
agreements hereunder shall inure to the benefit of, and be enforceable by the
Company's successors and assigns. Your rights and obligations under your Award
may only be assigned with the prior written consent of the Company.

          (b)  You agree upon request to execute any further documents or
instruments necessary or desirable in the sole determination of the Company to
carry out the purposes or intent of your Award.

<PAGE>

          (c)  You acknowledge and agree that you have reviewed your Award in
its entirety, have had an opportunity to obtain the advice of counsel prior to
executing and accepting your Award and fully understand all provisions of your
Award.

     15.  GOVERNING PLAN DOCUMENT. Your Award is subject to all the provisions
of the Plan, the provisions of which are hereby made a part of your Award, and
is further subject to all interpretations, amendments, rules and regulations
which may from time to time be promulgated and adopted pursuant to the Plan. In
the event of any conflict between the provisions of your Award and those of the
Plan, the provisions of the Plan shall control.


<PAGE>


                                 ATTACHMENT III

                            JOINT ESCROW INSTRUCTIONS



November 17, 2000


Corporate Secretary
eSoft, Inc.
5335 Sterling Drive, Suite 3000
Boulder Colorado 80302


Dear Sir/Madam:

         As Escrow Agent for both eSoft, Inc., a Delaware corporation (the
"Company"), and the undersigned recipient of stock of the Company ("Recipient"),
you are hereby authorized and directed to hold the documents delivered to you
pursuant to the terms of that certain Restricted Stock Award Grant Notice (the
"Grant Notice"), dated November 17, 2000 to which a copy of these Joint Escrow
Instructions is attached as Attachment IV, and pursuant to the terms of that
certain Restricted Stock Purchase Agreement ("Agreement"), which is Attachment I
to the Grant Notice, in accordance with the following instructions:

         1. In the event Recipient ceases to render services to the Company or
an affiliate of the Company during the vesting period set forth in the Grant
Notice, the Company or its assignee will give to Recipient and you a written
notice specifying that the shares of stock shall be transferred to the Company.
Recipient and the Company hereby irrevocably authorize and direct you to close
the transaction contemplated by such notice in accordance with the terms of said
notice.

         2. At the closing you are directed (a) to date any stock assignments
necessary for the transfer in question, (b) to fill in the number of shares
being transferred, and (c) to deliver same, together with the certificate
evidencing the shares of stock to be transferred, to the Company.

         3. Recipient irrevocably authorizes the Company to deposit with you any
certificates evidencing shares of stock to be held by you hereunder and any
additions and substitutions to said shares as specified in the Grant Notice.
Recipient does hereby irrevocably constitute and appoint you as Recipient's
attorney-in-fact and agent for the term of this escrow to execute with respect
to such securities and other property all documents of assignment and/or
transfer and all stock certificates necessary or appropriate to make all
securities negotiable and complete any transaction herein contemplated.

         4. This escrow shall terminate upon repayment of the promissory note
between the Company and Recipient dated November 17, 2000, or upon the earlier
return of the shares to the Company.

                                       2
<PAGE>

         5. If at the time of termination of this escrow you should have in your
possession any documents, securities, or other property belonging to Recipient,
you shall deliver all of same to any pledgee entitled thereto or, if none, to
Recipient and shall be discharged of all further obligations hereunder.

         6. Your duties hereunder may be altered, amended, modified or revoked
only by a writing signed by all of the parties hereto.

         7. You shall be obligated only for the performance of such duties as
are specifically set forth herein and may rely and shall be protected in relying
or refraining from acting on any instrument reasonably believed by you to be
genuine and to have been signed or presented by the proper party or parties or
their assignees. You shall not be personally liable for any act you may do or
omit to do hereunder as Escrow Agent or as attorney-in-fact for Recipient while
acting in good faith and any act done or omitted by you pursuant to the advice
of your own attorneys shall be conclusive evidence of such good faith.

         8. You are hereby expressly authorized to disregard any and all
warnings given by any of the parties hereto or by any other person or
corporation, excepting only orders or process of courts of law, and are hereby
expressly authorized to comply with and obey orders, judgments or decrees of any
court. In case you obey or comply with any such order, judgment or decree of any
court, you shall not be liable to any of the parties hereto or to any other
person, firm or corporation by reason of such compliance, notwithstanding any
such order, judgment or decree being subsequently reversed, modified, annulled,
set aside, vacated or found to have been entered without jurisdiction.

         9. You shall not be liable in any respect on account of the identity,
authority or rights of the parties executing or delivering or purporting to
execute or deliver the Grant Notice or any documents or papers deposited or
called for hereunder.

         10. You shall not be liable for the outlawing of any rights under any
statute of limitations with respect to these Joint Escrow Instructions or any
documents deposited with you.

         11. You shall be entitled to employ such legal counsel, including but
not limited to Cooley Godward LLP, and other experts as you may deem necessary
properly to advise you in connection with your obligations hereunder, may rely
upon the advice of such counsel, and may pay such counsel reasonable
compensation therefor.

         12. Your responsibilities as Escrow Agent hereunder shall terminate if
you shall cease to be Secretary of the Company or if you shall resign by written
notice to each party. In the event of any such termination, the Company may
appoint any officer or assistant officer of the Company as successor Escrow
Agent and Recipient hereby confirms the appointment of such successor or
successors as his attorney-in-fact and agent to the full extent of your
appointment.

         13. If you reasonably require other or further instruments in
connection with these Joint Escrow Instructions or obligations in respect
hereto, the necessary parties hereto shall join in furnishing such instruments.

                                       3
<PAGE>

         14. It is understood and agreed that should any dispute arise with
respect to the delivery and/or ownership or right of possession of the
securities, you may (but are not obligated to) retain in your possession without
liability to anyone all or any part of said securities until such dispute shall
have been settled either by mutual written agreement of the parties concerned or
by a final order, decree or judgment of a court of competent jurisdiction after
the time for appeal has expired and no appeal has been perfected, but you shall
be under no duty whatsoever to institute or defend any such proceedings.

         15. Any notice required or permitted hereunder shall be given in
writing and shall be deemed effectively given upon personal delivery or upon
deposit in any United States Post Box, by registered or certified mail with
postage and fees prepaid, addressed to each of the other parties hereunto
entitled at the following addresses, or at such other addresses as a party may
designate by ten (10) days' written notice to each of the other parties hereto:



      COMPANY:                  eSoft, Inc.
                                5335 Sterling Drive, Suite 3000
                                Boulder, CO 80302

                                Attn: Chief Accounting Officer

      RECIPIENT:                Robert Hartman
                                eSoft, Inc.
                                5335 Sterling Drive, Suite 3000
                                Boulder, CO 80302

      ESCROW AGENT:             eSoft, Inc.
                                5335 Sterling Drive, Suite 3000

                                Attn: Corporate Secretary

         16. By signing these Joint Escrow Instructions you become a party
hereto only for the purpose of said Joint Escrow Instructions; you do not become
a party to the Grant Notice.

         17. This instrument shall be binding upon and inure to the benefit of
the parties hereto, and their respective successors and permitted assigns. It is
understood and agreed that references to "you" or "your" herein refer to the
original Escrow Agent and to any and all successor Escrow Agents. It is
understood and agreed that the Company may at any time or from time to time
assign its rights under the Grant Notice and these Joint Escrow Instructions in
whole or in part.


                                       4
<PAGE>


                                        Very truly yours,

                                        ESOFT, INC.



                                        By: /s/ AMY BETH HANSMAN
                                            ------------------------------------

                                        RECIPIENT



                                        /s/ ROBERT HARTMAN
                                        ----------------------------------------
                                        Robert Hartman

ESCROW AGENT:



/s/ AMY BETH HANSMAN
-----------------------------------




                                       5
<PAGE>


                                  ATTACHMENT IV

                            RECOURSE PROMISSORY NOTE



$124,500
                                                               NOVEMBER 17, 2000

         FOR VALUE RECEIVED, the undersigned hereby unconditionally promises to
pay to the order of eSoft, Inc., a Delaware corporation (the "Company"), at 5335
Sterling Drive, Suite 3000, Boulder, Colorado, or at such other place as the
holder hereof may designate in writing, in lawful money of the United States of
America and in immediately available funds, the principal sum of One Hundred
Twenty Four Thousand and Five Hundred Dollars ($124,500) together with interest
accrued from the date hereof on the unpaid principal at the rate of 11.125% per
annum, or the maximum rate permissible by law (which under the laws of the State
of Delaware shall be deemed to be the laws relating to permissible rates of
interest on commercial loans), whichever is less, as follows:

               PRINCIPAL REPAYMENT. The outstanding principal amount hereunder
          shall be due and payable in full on November 17, 2004.

               INTEREST PAYMENTS. Interest shall be payable annually in arrears
          and shall be calculated on the basis of a 360-day year for the actual
          number of days elapsed;

In the event that the undersigned's employment by or association with the
Company is terminated for any reason prior to payment in full of this Note, this
Note shall be accelerated and all remaining unpaid principal and interest shall
become due and payable 90 days after the date of such termination; PROVIDED,
HOWEVER that in the event that during such 90-day period the undersigned would
violate the provisions of any law, regulation, or agreement restricting the
disposition of the Company's common stock purchased with this Note, then such
90-day period shall be extended, and all remaining unpaid principal and interest
shall become due and payable on the first day that such restrictions lapse.
Notwithstanding the foregoing, in the event that the undersigned is terminated
by the Company without "Cause," as defined in the undersigned's employment
agreement with the Company, then the 90-day period shall be extended, and all
remaining unpaid principal and interest shall become due and payable one year
from the date of such termination without "Cause."

         If the undersigned fails to pay any of the principal and accrued
interest when due, the Company, at its sole option, shall have the right to
accelerate this Note, in which event the entire principal balance and all
accrued interest shall become immediately due and payable, and immediately
collectible by the Company pursuant to applicable law.

         This Note may be prepaid at any time without penalty. All money paid
toward the satisfaction of this Note shall be applied first to the payment of
interest as required hereunder and then to the retirement of the principal.

                                       6
<PAGE>

         This Note is a full recourse promissory note. In addition, the full
amount of this Note is secured by a pledge of shares of Common Stock of the
Company and is subject to all of the terms and provisions of the Stock Purchase
Agreement and the Pledge Agreement, each of even date herewith between the
undersigned and the Company.

         The undersigned hereby represents and agrees that the amounts due under
this Note are not consumer debt, and are not incurred primarily for personal,
family or household purposes, but are for business and commercial purposes only.

         The undersigned hereby waives presentment, protest and notice of
protest, demand for payment, notice of dishonor and all other notices or demands
in connection with the delivery, acceptance, performance, default or endorsement
of this Note.

         The holder hereof shall be entitled to recover, and the undersigned
agrees to pay when incurred, all costs and expenses of collection of this Note,
including without limitation, reasonable attorneys' fees.

         This Note shall be governed by, and construed, enforced and interpreted
in accordance with, the laws of the State of Delaware, excluding conflict of
laws principles that would cause the application of laws of any other
jurisdiction.


                                          Signed /s/ ROBERT HARTMAN
                                                 -------------------------------


                                       7
<PAGE>


                                  ATTACHMENT V

                                PLEDGE AGREEMENT

     1.   As collateral security for the payment of that certain $124,500
promissory note issued this date to Robert Hartman ("Pledgee") by the
undersigned (hereinafter called "indebtedness"), the undersigned hereby assigns,
transfers to and pledges with the Pledgee the securities listed on Schedule 1
hereto which were this day delivered to be deposited with Pledgee, together with
any stock rights, rights to subscribe, dividends paid in cash or other property
in connection with the complete or partial liquidation of Pledgee, stock
dividends, dividends paid in stock, new securities or other property except cash
dividends other than liquidating dividends to which the undersigned is or may
hereafter become entitled to receive on account of such property, and in the
event that the undersigned receives any such, the undersigned will immediately
deliver it to Pledgee to be held by Pledgee hereunder in the same manner as the
property originally pledged hereunder. All property assigned, transferred to and
pledged with Pledgee under this paragraph is hereinafter called "collateral."

     2.   At any time, without notice, and at the expense of the undersigned,
Pledgee in its name or in the name of its nominee or of the undersigned may, but
shall not be obligated to: (a) collect by legal proceedings or otherwise all
dividends (except cash dividends other than liquidating dividends), interest,
principal payments and other sums now or hereafter payable upon or on account of
said collateral; (b) enter into any extension, reorganization, deposit, merger,
or consolidation agreement, or any agreement in any way relating to or affecting
the collateral, and in connection therewith may deposit or surrender control of
such collateral thereunder, accept other property in exchange for such
collateral and do and perform such acts and things as it may deem proper, and
any money or property received in exchange for such collateral shall be applied
to the indebtedness or thereafter held by it pursuant to the provisions hereof;
(c) insure, process and preserve the collateral; (d) cause the collateral to be
transferred to its name or to the name of its nominee; (e) exercise as to such
collateral all the rights, powers, and remedies of an owner, except that so long
as the indebtedness is not in default the undersigned shall retain all voting
rights as to the collateral.

     3.   The undersigned agrees to pay prior to delinquency all taxes, charges,
liens and assessments against the collateral, and upon the failure of the
undersigned to do so Pledgee at its option may pay any of them and shall be the
sole judge of the legality or validity thereof and the amount necessary to
discharge the same.

     4.   All advances, charges, costs and expenses, including reasonable
attorneys' fees, incurred or paid by Pledgee in exercising any right, power or
remedy conferred by this agreement, or in the enforcement thereof, shall become
a part of the indebtedness secured hereunder and shall be paid to Pledgee by the
undersigned immediately and without demand.

     5.   At the option of Pledgee and without necessity of demand or notice,
all or any part of the indebtedness of the undersigned shall immediately become
due and payable irrespective of any agreed maturity, upon the happening of any
of the following events: (a) failure to keep or perform any of the terms or
provisions of this agreement; (b) default in the payment of principal or
interest when due; (c) the levy of any attachment, execution or other

                                       8
<PAGE>

process against the collateral; or (d) the insolvency, commission of an act of
bankruptcy, general assignment for the benefit of creditors, filing of any
petition in bankruptcy or for relief under the provisions of Title 11, United
States Code, Bankruptcy, of, by, or against the undersigned.

     6.   In the event of the nonpayment of any indebtedness when due, whether
by acceleration or otherwise, or upon the happening of any of the events
specified in the last preceding paragraph, Pledgee may then, or at any time
thereafter, at its election, apply, set off, collect or sell in one or more
sales, or take such steps as may be necessary to liquidate and reduce to cash in
the hands of Pledgee in whole or in part, with or without any previous demands
or demand of performance or notice or advertisement, the whole or any part of
the collateral in such order as Pledgee may elect, and any such sale may be made
either at public or private sale at its place of business or elsewhere, or at
any broker's board or securities exchange, either for cash or upon credit or for
future delivery; PROVIDED, HOWEVER, that if such disposition is at private sale,
then the purchase price of the collateral shall be equal to the public market
price then in effect, or, if at the time of sale no public market for the
collateral exists, then, in recognition of the fact that the sale of the
collateral would have to be registered under the Securities Act of 1933 and that
the expenses of such registration are commercially unreasonable for the type and
amount of collateral pledged hereunder, Pledgee and the undersigned hereby agree
that such private sale shall be at a purchase price mutually agreed to by
Pledgee and the undersigned or, if the parties cannot agree upon a purchase
price, then at a purchase price established by a majority of three independent
appraisers knowledgeable of the value of such collateral, one named by the
undersigned within 10 days after written request by the Pledgee to do so, one
named by Pledgee within such 10 day period, and the third named by the two
appraisers so selected, with the appraisal to be rendered by such body within 30
days of the appointment of the third appraiser. The cost of such appraisal,
including all appraiser's fees, shall be charged against the proceeds of sale as
an expense of such sale. Pledgee may be the purchaser of any or all collateral
so sold and hold the same thereafter in its own right free from any claim of the
undersigned or right of redemption. Demands of performance, notices of sale,
advertisements and presence of property at sale are hereby waived, and Pledgee
is hereby authorized to sell hereunder any evidence of debt pledged to it. Any
sale hereunder may be conducted by any officer or agent of Pledgee.

     7.   The proceeds of the sale of any of the collateral and all sums
received or collected by Pledgee from or on account of such collateral shall be
applied by Pledgee to the payment of expenses incurred or paid by Pledgee in
connection with any sale, transfer or delivery of the collateral, to the payment
of any other costs, charges, attorneys' fees or expenses mentioned herein, and
to the payment of the indebtedness or any part hereof, all in such order and
manner as Pledgee in its discretion may determine. Pledgee shall pay any balance
to the undersigned.

     8.   Pledgee shall be under no duty or obligation whatsoever to make or
give any presentments, demands for performance, notices of non-performance,
protests, notices of protest or notices of dishonor in connection with any
obligations or evidences of indebtedness held by Pledgee as collateral, or in
connection with any obligations or evidences of indebtedness which constitute in
whole or in part the indebtedness secured hereunder.

     9.   Pledgee may at any time deliver the collateral or any part thereof to
the undersigned and the receipt of the undersigned shall be a complete and full
acquittance for the

                                       9
<PAGE>

collateral so delivered, and Pledgee shall thereafter be discharged from any
liability or responsibility therefor.

     10.  Upon the transfer of all or any part of the indebtedness Pledgee may
transfer all or any part of the collateral and shall be fully discharged
thereafter from all liability and responsibility with respect to such collateral
so transferred, and the transferee shall be vested with all the rights and
powers of Pledgee hereunder with respect to such collateral so transferred; but
with respect to any collateral not so transferred Pledgee shall retain all
rights and powers hereby given.

     11.  Until all indebtedness shall have been paid in full the power of sale
and all other rights, powers and remedies granted to Pledgee hereunder shall
continue to exist and may be exercised by Pledgee at any time and from time to
time irrespective of the fact that the indebtedness or any part thereof may have
become barred by any statute of limitations, or that the personal liability of
the undersigned may have ceased.

     12.  Pledgee agrees that so long as the indebtedness is not in default,
shares of eSoft, Inc. common stock held hereunder as collateral for the
indebtedness shall be released from pledge as the indebtedness is paid. Such
releases shall be at the rate of one share for each $2.50 of principal amount of
indebtedness paid. Release from pledge, however, shall not result in release
from the provisions of those certain Joint Escrow Instructions, if any, of even
date herewith among the parties to this Pledge Agreement and the Escrow Agent
named therein.

     13.  The rights, powers and remedies given to Pledgee by this agreement
shall be in addition to all rights, powers and remedies given to Pledgee by
virtue of any statute or rule of law. Pledgee may exercise its Pledgee's lien or
right of setoff with respect to the indebtedness in the same manner as if the
indebtedness were unsecured. Any forbearance or failure or delay by Pledgee in
exercising any right, power or remedy hereunder shall not be deemed to be a
waiver of such right, power or remedy, and any single or partial exercise of any
right, power or remedy hereunder shall not preclude the further exercise
thereof; and every right, power and remedy of Pledgee shall continue in full
force and effect until such right, power or remedy is specifically waived by an
instrument in writing executed by Pledgee.

         Dated:  November 17, 2000


                                                     /s/ ROBERT HARTMAN
                                                     ---------------------------


ATTACHMENT:

  Schedule 1



                                       10
<PAGE>

                                   Schedule 1
                                       To
                                PLEDGE AGREEMENT


CERTIFICATE NUMBER                           # OF SHARES
------------------                           -----------
02402                                        50,000