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IN THE UNITED STATES DISTRICT COURT

SOUTHERN DISTRICT OF FLORIDA

Case Number:__________________-CIV-_____________________

RAYMOND T. MAHLBERG,

Plaintiff,

v.

KIKO USA, INC.,

D/b/a KIKO COSMETICS

Defendant.

________________________________/

COMPLAINT FOR PERMANENT INJUCTIVE RELIEF 

COMES NOW, Plaintiff Raymond T. Mahlberg (“Plaintiff “or “Mahlberg”), by and 

through undersigned counsel, files this Complaint for Permanent Injunctive Relief pursuant 

to Title III of the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. §§s 

12181-12189 (“ADA”), 28 U.S.C. §2201 and 2202 as well as 28 CFR Part 36 Regulations. 

Plaintiff state as follows:

INTRODUCTION AND NATURE OF THE ACTION

 1. This Court has jurisdiction over this case based on federal question jurisdiction, as 

provided in 28 U.S.C. §1331 and the provisions of the ADA. 

 2. Plaintiff is a visually-impaired and legally blind person (disabled) who requires 

assistance through screen-reading software to read website content using his computer. 

Plaintiff uses the term “blind” or “visually impaired” as legally blind. Disable as defined 

by ADA and Amendment acts of 2008, 42 USC §12101 (ADAAA). 
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3. In the statutory text, Congress determined that "individuals with disabilities continually 

encounter various forms of discrimination," including "communication barriers". 42 U.S.C. 

§ 12182(a).

4.Defendant’s adjunct website https://www. kikocosmetics.com/en-us and specifically the 

Florida website https://www. kikocosmetics.com/en-us (the “Website” or Defendant’s 

website) is not fully or equally accessible to blind or visually impaired consumers in 

violation of the “ADA.” As a result, Plaintiff seeks a permanent injunction to cause a 

change in KIKO USA (“Defendant” or “KIKO”) policies, practices and procedures so that 

Defendant’s website will become, and remain, accessible to blind. Plaintiff seeks injunctive 

relief, attorneys’ fees and costs, including, but not limited to, court costs and expert fees, 

pursuant to Title III of the Americans with Disabilities Act of 1990, as amended, 42 U.S.C. 

§§s 12181-12189 (“ADA”) and 42 U.S.C. 2000a-3(a). See also 28 U.S.C. 2201 and 2202 

as well as ADA 28 CFR Part 36 Regulations. 

5. Throughout the ADA, "auxiliary aids and services" refers to techniques and devices to 

overcome barriers in communicating with people who have visual and hearing 

impairments, among other things. See 42 U.S.C. 12103(1). 

6. Implementing these provisions, see 42 U.S.C. § 12186(b), the Attorney General's Title 

III regulations require public accommodations to "furnish appropriate auxiliary aids and 

services where necessary to ensure effective communication with individuals with 

disabilities." 28 C.F.R. § 36.303(c)(1). The regulations specifically list "screen reader 

software," "magnification software," and "accessible electronic and information 

technology" as among the auxiliary aids that the statute requires. 28 C.F.R. § 36.303(b)(2).
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7. Plaintiff is sui juris, and he is disabled as defined by the ADA and ADA Amendments 

Act of 2008, 42 U.S.C. §12101 (“ADAAA”). Defendant’s failure to design, construct, 

maintain, and operate its website https://www. kikocosmetics.com/en-us to be fully and 

equally accessible to and independently usable by Plaintiff, constitutes in Defendants’ 

denial of full and equal access to its website, and therefore denial of its products and 

services offered thereby in conjunction with its physical location(s), resulting in a violation 

of Plaintiff’s rights under the Americans with Disabilities Act (“ADA”). 

8. Defendant’s website https://www.kikocosmetics.com/en-us (the “Website” or 

Defendant’s website). Defendant owns and operates the website and KIKO stores that are

located in Florida. 

9. Plaintiff Raymond T. Mahlberg, a blind veteran of the U.S. military, residing in Orlando, 

Florida brings this action under the Americans with Disabilities Act in Federal Court. 8. 

Blind and visually impaired citizens must use screen reading software1 or other assistive 

technologies in order to access website content. 

10. Plaintiff cannot use his computer and mobile device browser without the assistance of 

appropriate and available screen reader software to understand websites.

11. Defendant’s Website contains digital source code barriers where screen-readers for the 

blind do not work. 

12. This case arises out of the fact that Defendant KIKO USA, INC. has operated its 

business in a manner and way that effectively excludes individuals who are visually 

impaired from access to Defendants’ https://www. kikocosmetics.com/en-us website based 

1 “screen reader” is a software application that enables people with severe visual impairments to use a computer. 

Screen readers work closely with the computer's Operating System (OS) to provide information about icons, menus, 

dialogue boxes, files and folders.
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upon Defendant’s failure to provide auxiliary aids and services for effective 

communications. 

13. Plaintiff seeks injunctive relief pursuant to 28 U.S.C. §§ 2201 and 2202.

14. Plaintiff, a legally blind person, is impeded to access and communicate with Defendant 

effectively and timely such that allowing access to Defendants’ various business locations; 

as such impediment as rendered Defendants’ physical places of accommodation not fully 

accessible to the visually impaired.

15. Plaintiff has attempted to access Defendant’s Website in the past and intends to continue 

to attempt to access Defendant’s Website https://www. kikocosmetics.com/en-us.

16. However, unless Defendant is required to eliminate the access barriers at issue and 

required to change its policies so that access barriers do not reoccur on Defendant’s Website

https://www. kikocosmetics.com/en-us, Plaintiff will continue to be denied full access to 

the KIKO’s website. 

JURISDICTION AND VENUE

17. Plaintiff resides in Orlando, Florida and regularly travels to Broward and Miami to visit 

his friends where they go shopping. Defendant has several stores in the State of Florida, 

including stores in South Florida. Venue is proper pursuant to 28 U.S.C. §1391(b), in the 

Southern District of Florida where defendant resides and substantial part of the events 

giving rise to the claims occurred, Personal jurisdiction exists when the Defendant 

purposefully availed itself of the conducting activities within the forum State.

18. Plaintiff’s claims asserted herein arose in this judicial district.

19. Plaintiff is a resident of Orlando, FL 32817. Plaintiff was told that there are several 

KIKO stores in South Florida. 
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20. This is an action injunctive relief pursuant to Title III of the Americans with Disabilities 

Act, 42 U.S.C. §§12181-12189 (“ADA”), 28 C.F.R. § 36.201 and to prevent discrimination 

which includes equal access and effective communications with Defendants’ business. This 

Court has jurisdiction under 28 U.S.C. §§ 1331 and 1343. 

21. Defendant is subject to personal jurisdiction in this District. Defendant has been and is 

committing the acts or omissions alleged herein in the Southern District of Florida that 

caused injury, and violated rights prescribed by the ADA to Plaintiff. A substantial part of 

the acts and omissions giving rise to Plaintiff’s claims occurred in the Southern District of 

Florida. Specifically, on several separate occasions, Plaintiff has been denied the full use 

and enjoyment of the facilities, goods, and services of Defendant’s website in Orange 

County and Dade County, Florida. The access barriers Plaintiff encountered on Defendant’s 

website have caused a denial of Plaintiff’s full and equal access multiple times in the past, 

and now deter Plaintiff on a regular basis from accessing Defendant’s website. Plaintiff 

would like to become Defendant’s patron and access the Defendant’s website in the near 

future but the barriers Plaintiff encountered on Defendant’s website have impeded 

Plaintiff’s full and equal enjoyment of goods and services offered at Defendant’s brick-and 

mortar stores. Defendant KIKO USA is authorized to conduct, and is conducting, business 

within the State of Florida and within the jurisdiction of this court.

THE PARTIES

22. Plaintiff Mahlberg, is a resident of the State of Florida. Plaintiff resides in Orlando. 

Mahlberg is legally blind, and a member of a protected class under the ADA. Whereby, he 

has a disability within the meaning of 42 U.S.C. § 12102(1)-(2), the regulations 

implementing the ADA set forth at 28 CFR §§ 36.101 et seq. and in 42 U.S.C. 3602, 
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§802(h). Plaintiff suffered an assault to the back of his head in 2004 which caused damage 

and atrophy of the optic nerve, and as a consequence, is legally blind. Plaintiff is a legally 

blind individual who has a physical impairment that substantially limits the major life 

activity of seeing. Accordingly, he has a disability within the meaning of 42 U.S.C. § 12102 

and 28 C.F.R. § 35.104. Plaintiff is a qualified individual with a disability within the 

meaning of 42 U.S.C. § 12131(2), 29 U.S. Code § 794 and 28 C.F.R. § 35.104. 21. Plaintiff 

cannot use the computer without the assistance of a screen reader software. Mahlberg is a 

proficient user of the JAWS screen-reader to access the internet." JAWS, or "Job Access 

With Speech," is the most popular screen reading software for Windows-based computers. 

For screen-reading software to work, the information on a website or on a mobile 

application must be capable of being rendered into text. Usually, this means that graphics 

and embedded hyperlinks must include alternative text (known as "alt-text")—a description 

of the image that appears when a cursor floats over it or screen-reading software detects it. 

23. KIKO USA INC. is a Foreign Profit Corporation. Defendant is the owner and operator 

of a chain of stores under the brand name KIKO USA and his products are distributed to 

hundreds of affiliated and authorized retailers. Defendant has several stores in Florida, 

including KIKO Cosmetics located at Sunrise and Miami Beach, FL

24. Upon information and belief, at all times material hereto, Defendant KIKO USA owns, 

operates, and/or manages the day-to-day affairs and stores of KIKO stores which are

operating within South Florida.

25. Plaintiff believes, and thereon alleges, that defendants KIKO corporate affiliates and/or 

related entities, actively engaged in the sale of cosmetics and fragrances in various states 

throughout the country, including Florida. 
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26. Plaintiff is further informed that said companies are organized and existing under, and 

by virtue of, the laws of the state of Florida. Defendant’s headquarters and principal 

corporate offices located in New York. Said Defendant entities will hereinafter collectively 

be referred to as “KIKO” “the Defendant Company” or, where appropriate, “Defendant.”

FACTS

27. Defendant is defined as a “Public Accommodation" within meaning of Title III because 

Defendant is a private entity which owns and/or operates “[A] bakery, grocery store, 

clothing store, hardware store, shopping center, or other sales establishment,” 42 U.S.C. 

§12181(7)(E) and 28 C.F.R. §36.104(5). 

28. Each of Defendant’s KIKO’s stores are open to the public and each is a place of Public 

Accommodation subject to the requirements of Title III of the ADA and its implementing 

regulation as “[A] bakery, grocery store, clothing store, hardware store, shopping center, 

or other sales establishment,” as defined by 42 U.S.C. §12181(7)(E); §12182, and 28 C.F.R. 

Part 36. 

29. KIKO stores offer for sale to the general public men and women cosmetics.

30. Defendant has control over its website and mobile application, and/or operates his web 

pages, including image and data content. Defendant owns and operate the domain name 

https://www. kikocosmetics.com/en-us that is configured for use by mobile devices such as 

smartphones, as well as regular computer laptops and desktops to access Defendant’s 

website.

31. One of the functions of Defendant’s website (available in mobile or computer version) 

is to provide the public information on the various locations of Defendant’s stores that sell 

merchandise. The other function of the website is to sell Defendant’s merchandise. 
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32. Defendant’s Website is offered by Defendant as a way for the public to communicate 

with KIKO’s merchandise. Defendant’s Website also permits the public to register and 

create an account allows the general public to order and purchase cosmetics, provides 

information about its products, and (among other things) provides: customer service, locate 

stores, buy cosmetics and fragrances online or at the physical store. 

33. The Website is an integral part of the goods and services offered by Defendant’s store, 

because website and physical stores are heavily integrated, since the website allows the 

public the ability to locate Defendant’s stores, retail locations and sells merchandise.

34. The website is an extension of defendant’s physical stores. By this nexus, between the 

store and the Website is characterized as a Place of Public Accommodation pursuant to 

Title III, 42 U.S.C. §12181(7)(E) of the ADA. 

35. Plaintiff is a customer of KIKO’s cosmetics products and his intent to buy other 

cosmetics products from Kiko’s stores. Plaintiff is a fragrance lover, thru his inquiries he 

learned there are some KIKO’s stores in his area. 

36. As a result of Plaintiff being legally blind, before he embarks on any venture from his 

home, he studies the location where he is seeking to patronize through using the internet. 

In the case of Plaintiff’s investigation of KIKO’s store locations, Plaintiff went to 

defendant’s Website to learn (1) how to navigate to and from KIKO’s store locations; (2) 

the cost of KIKO’s cosmetics products and fragrances; (3) times and hours of operation 

KIKO’s stores in his area, so he can arrange transportation with the intent of purchasing 

KIKO’s products, (4) the exclusive online deals (5) and privacy policy.

37. Like most consumers, Plaintiff accesses numerous websites at a time to compare 

features, models, quality and prices.
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38. During the plaintiff’s several visits to the website using JAWS (computer) and 

Voiceover (mobile) occurring in December 20, 2019 and the last in January 27, 2020, the 

plaintiff encountered multiple access barriers that denied the plaintiff full and equal access 

to the facilities, goods and services offered to the public and made available to the public; 

and that denied the plaintiff the full enjoyment of the facilities, goods, and services of the 

website, as well as to the facilities, goods, and services of Defendant’s locations.

39. Plaintiff was impeded to patronize KIKO stores by Plaintiff being unable to learn about 

KIKO location addresses, hours, cosmetics and fragrances available online for sale, and the 

ability to create an online account, read the Return and Privacy Policy, among other things 

readily available to sighted individuals. 

40. Plaintiff called Defendant KIKO store to inquire about new arrivals of men cosmetics

as well to find the location of stores in his area. Defendant’s representative failed to fully 

assist Plaintiff and referred him to its Website. Later, Plaintiff found out that the store he 

called was the one at Sawgrass Mills Mall in Sunrise, FL.

41. Following communications with Defendant’s representative, Plaintiff attempted to 

utilize Defendant’s Website as instructed by Defendant’s representative. 

42. Defendant’s Website was inaccessible, so Plaintiff could not (among other things):

a. Find out about KIKO’s cosmetics for sale at the store and online;

b. Locate KIKO’s stores;

c. Learn about the KIKO’s men fragrances for sale,

d. Plaintiff attempted to locate an “Accessibility Notice” on Defendant’s 

mobile and computer website which would direct him to a webpage with contact 

information for disabled individuals who have questions, concerns, or who are having 
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difficulties communicating with the business. However, Plaintiff was unable to do so 

because no such link or notice was provided on Defendant’s website.

AMERICAN WITH DISABILITIES ACT

43. The failure to access the information needed precluded Plaintiff’s ability to patronize 

KIKO’s stores because, as a blind individual, Plaintiff needs to plan his outings out in detail 

in order to have the proper financing for a venture, and insure that he arrives at a given 

location. 

44. Title III provides that “no individual shall be discriminated against on the basis of 

disability” in “any place of Public Accommodation.” 42 U.S.C. § 12182(a). As defined in 

Title III, the term “public accommodation” includes a “store and sales establishment” Id. § 

12181(7)(E). Defendant KIKO USA owns and operates stores, the KIKO Cosmetics.

45. Technology evolves, in these days, consumers are doing most of their shopping online. 

Defendant’s provision of an e-commerce website is an essential part of the services offered 

and is no different than the customer service to the public as part of KIKO stores services, 

privileges and benefit to the public. 

46. Title III ADA Part 36 regulation was amended to integrate section 36.303 Auxiliary 

Aids and Services “A public accommodation shall furnish appropriate auxiliary aids and 

services where necessary to ensure effective communication with individuals with 

disabilities.”

47. By this nexus, the website https://www. kikocosmetics.com/ and its mobile app are

characterized as an intangible service, privilege and advantage provided by KIKO a place 

of Public Accommodation (KIKO’s stores) as defined under the ADA, and thus its website 
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is an extension of KIKO services, privileges and advantages made available to the general 

public by Defendant through its retail brick and mortar stores.

48. Defendant’s Website is not designed with consideration for WCAG, Accessible Rich 

Internet Applications (ARIA) software language and Universal design2. This means that 

images and embedded hyperlinks must include alternative description text (known as "alttext")—a description of the image that appears when a cursor floats over it or screenreading software detects it. The World Wide Web Consortium (the principal standardssetting body for the web) has issued a set of "Web Content Accessibility Guide-lines" 

(WCAG) to assist developers in making their websites accessible to blind people and other 

individuals with disabilities.

49. Plaintiff’s expectation of participating in KIKO website, services and privileges was 

eliminated since he could not access Defendant’s https://www. kikocosmetics.com/en-us

website at all to avail himself of the latest services which Defendant offers to the public. 

50. The access barriers Plaintiff encountered on Defendant’s website have caused a denial 

of Plaintiff’s full and equal access multiple times in the past, and now deter Plaintiff on a 

regular basis from accessing Defendant’s website https://www. kikocosmetics.com/en-us. 

51. Plaintiff would like to become Defendant’s patron and access the Defendant’s website 

in the near future but the barriers Plaintiff encountered on Defendant’s https://www.

kikocosmetics.com/en-us website and mobile application have impeded Plaintiff’s full and 

equal enjoyment of goods and services offered at Defendant’s brick-and mortar stores.

2Following universal design principles in creating a website provides access to all users regardless of their abilities, 

their disabilities, or the limitations of their equipment and software. Washington University. “Universal design is the 

design of products and environments to be usable by all people, to the greatest extent possible, without the need 

for adaption or specialized design.” Kalbag, Laura (2017).
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52. The fact that Plaintiff could not access the Defendant’s Website and could not 

comprehend the electronic pages contained therein, left Plaintiff excluded from accessing 

KIKO stores, goods and services available from Defendant and further left him with the 

feeling of segregation, rejection, isolation, and unable to participate in his own business 

affairs (such as in this case cosmetics and fragrances products) in a manner equal to that 

afforded to others who are not similarly disabled. 

53. Plaintiff’s inability to fully use Defendant’s Website therein has hindered, impeded 

and inhibited Plaintiff’s access to Defendants physical store locations. Plaintiff has suffered 

as a result and has suffered particularized harm and an injury in fact.

54. Plaintiff cannot make proper arrangements for transportation of himself to the KIKO

’s store locations without the ability to know in advance the KIKO’s merchandise, goods 

and services which service is available online through Defendant’s Website. Plaintiff also 

faces a great degree of uncertainty of how to physically travel to Defendant’s KIKO’s store 

location. Plaintiff is effectively denied the ability to physically travel to Defendant’s 

KIKO’s store. 

55. Plaintiff has a concrete plan to purchase KIKO’s brand merchandise when he is treated 

like other members of the public. Consequently, the Plaintiff is unable to determine the cost 

of Defendant’s goods and services, including becoming informed about the KIKO’s brand 

merchandise available for purchase. 

56. By denying Plaintiff the opportunity to comprehend KIKO’s Website and mobile 

application therein due to Plaintiff’s disability (visual impairment), Defendant has denied 

Plaintiff the opportunity to participate in or benefit from Defendant’s goods and services 

as afforded to the public. 
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57. Plaintiff will suffer continuous and ongoing harm from Defendant’s omissions, 

policies, and practices set forth herein unless enjoined by this Court. 

58. On information and belief, Defendant has not offered any form of website and mobile 

application in an accessible format for blind or visually impaired individuals. 

59. Thus, Defendant has not provided full and equal enjoyment of the services, facilities, 

privileges, advantages, and accommodations provided at its stores and authorized retailers.

60. All Public Accommodations must insure that their Places of Public Accommodation 

provide Effective Communication for all members of the general public, including 

individuals with disabilities.

61. On information and belief, Defendant is aware of the common access barriers and 

barriers to effective communication within its Website and the electronic pages/data therein 

which prevent individuals with disabilities who are visually impaired from the means to 

comprehend the information presented therein. 

62. Defendant and alike retailers are fully aware of need to provide full access to all visitors 

to its Website as Department of Justice published several communications stating that the 

website is an auxiliary-aid of the physical stores and must be accessible. (September 25, 

2018 letter from Assistant Attorney General) and Title III ADA 28 C.F.R. § 36.303.

63. Binding case law increasingly recognize that private entities are providing goods and 

services to the public through the websites that operate as places of Public Accommodation 

under Title III. 

64. A person who cannot see, like the Plaintiff in this case, cannot go to Defendant’s 

website and avail themselves of the same privileges. Thus, the Plaintiff has suffered 
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discrimination due to Defendant’s failure to provide a reasonable accommodation for 

Plaintiff’s disability. 

65. Plaintiff has no plain, adequate, or complete remedy at law to redress the wrongs 

alleged hereinabove and this suit for injunctive relief is his only means to secure adequate 

redress from Defendant’s unlawful and discriminatory practices. 

66. Notice to Defendant is not required as a result of Defendant’s failure to cure the 

violations. Enforcement of the rights of Plaintiff is right and just pursuant to 28 U.S.C. §§ 

2201, 2202. 

67. The Website is also a place of Public Accommodation pursuant to 42 U.S.C. 

§12181(7)(E) as the public can purchase KIKO’s merchandise online through the Website 

(which meets the definition of “sales establishment‟). 

68. The Department of Justice has provided useful guidance regarding website accessibility

under the ADA, and the binding and persuasive case law in this district has applied the Web 

Content Accessibility Guidelines (“WCAG”) 2.0 or 2.1 to determine accessibility. 

69. Types of website source-code programming errors include (but are not limited to)

source-code errors which are easily identifiable and are prone to making the website

inaccessible, that create empty headings and text fields that create confusion for a user that 

rely on the “TAB” key to navigate a web page. 

70. A sampling review of just part of it revealed that the Website is not functional for users 

who are visually impaired. The Website contains several types of errors, easily identifiable 

and correctable, which occur throughout the Website such as:

a. All image elements must have an alt attribute. WCAG 2.0 A F65

b. Each a element must contain text or an img with an alt attribute. WCAG 2.0 A F89
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c. Identify row and column headers in data tables using th elements, and mark layout 

tables with role=presentation WCAG 2.0 A F91.

d. Using alt text which duplicates link text in the same link or the following link 

results in screen readers stuttering as the same text is read out twice. WCAG 2.0 A 

e. Button elements containing only an img must have an alt attribute on the img 

WCAG 2.0 A F65

f. This form control has a blank label or no label WCAG 2.0 A 2.4.1

71. More violations may be present on webpages of the Website, and they will be 

determined and proven through the discovery process and expert audit. 

72. Enforcement of Plaintiff’s rights under the ADA is right and just pursuant to 28 U.S.C. 

§§ 2201 and 2202 and Title III ADA Subpart E Section 36.501.

73. Plaintiff has retained the law office of Acacia Barros, Esq. and has agreed to pay a 

reasonable fee for services in the prosecution of this cause, including costs and expenses 

incurred. Plaintiff is entitled to have reasonable attorneys’ fees, costs and expenses paid by 

Defendant KIKO Cosmetics.

COUNT I – VIOLATIONS OF THE AMERICANS WITH DISABILITIES ACT

74. Part 36 of Title 28 of the C.F.R. was designed and is implemented to effectuate subtitle 

A of Title III of the ADA, which prohibits discrimination on the basis of disability by Public 

Accommodations and requires places of Public Accommodation to be designed, 

constructed, and altered in compliance with the accessibility standards established by Part 

36 Regulation. 

75. Under Section 302(b)(1) of Title III of the ADA, it is unlawful discrimination to deny 

individuals with disabilities the opportunity to participate in or benefit from the goods, services, 
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facilities, privileges, advantages, or accommodations of an entity. 42 U.S.C. § 

12182(b)(1)(A)(i). 

76. Under Section 302(b)(1) of Title III of the ADA, it is unlawful discrimination to deny 

individuals with disabilities an opportunity to participate in or benefit from the goods, services, 

facilities, privileges, advantages, or accommodation, which is equal to the opportunities 

afforded to other individuals. 42 U.S.C. § 12182(b)(1)(A)(ii). 

77. Under Section 302(b)(2) of Title III of the ADA, unlawful discrimination also includes, 

among other things: 

[A] failure to make reasonable modifications in policies, practices, or procedures, when such 

modifications are necessary to afford such goods, services, facilities, privileges, advantages, or 

accommodations to individuals with disabilities, unless the entity can demonstrate that making such 

modifications would fundamentally alter the nature of such goods, services, facilities, privileges, 

advantages or accommodations; and a failure to take such steps as may be necessary to ensure that no 

individual with a disability is excluded, denied services, segregated or otherwise treated differently than 

other individuals because of the absence of auxiliary aids and services, unless the entity can demonstrate 

that taking such steps would fundamentally alter the nature of the good, service, facility, privilege, 

advantage, or accommodation being offered or would result in an undue burden. 42 U.S.C. § 

12182(b)(2)(A)(ii)-(iii).

78. The acts alleged herein constitute violations of Title III of the ADA, and the regulations 

promulgated thereunder. Plaintiff, who is a member of a protected class of persons under the ADA, 

has a physical disability that substantially limits the major life activity of sight within the meaning 

of 42 U.S.C. §§ 12102(1)(A)-(2)(A). Furthermore, Plaintiff has been denied full and equal access 

to the Website, has not been provided services that are provided to other patrons who are not 

disabled, and has been provided services that are inferior to the services provided to non-disabled 

persons. Defendant has failed to take any prompt and equitable steps to remedy its discriminatory 

conduct. These violations are ongoing. 

79. In addition, Defendant’s representatives within its store locations have referred 

customers to Defendant’s Website. By Defendant’s representatives referring the public 
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visually impaired individuals to its Website for basic information needed to shop at a KIKO

store, instead of providing such information at the physical store locations, the Website has 

been rendered an integral part of Defendant’s physical store locations. Thus, the failure of 

that Website contained therein to be accessible to visually impaired individuals impedes 

visually impaired individuals (such as Plaintiff) from access to Defendant’s physical store 

locations.1

80. The ADA applies to the Defendant’s Website, as the Website is a place of Public 

Accommodation for the following reasons: (1) the statutory construction of the ADA 

demonstrates its applicability is not limited to physical “brick and mortar” locations; (2) 

Congress‟ intent was for the ADA to be responsive to changes in technology; and (3) the 

Department of Justice has interpreted the ADA to apply to websites. 

81. No notice is required because under Title III of the ADA, 42 U.S.C. § 

12182(b)(1)(A)(II), it is unlawful discrimination to deny individuals with disabilities or a 

class of individuals with disabilities an opportunity to participate in or benefit from the 

goods, services, facilities, privileges, advantages, or accommodation, which is equal to the 

opportunities afforded to other individuals.

82. Defendant is in violation of the ADA by creating barriers for individuals with 

disabilities who are visually impaired and who require the assistance of interface with 

screen reader software to comprehend and access websites and electronic documents. These 

violations are ongoing.

83. As a result of the inadequate development and administration of Defendant’s Website, 

Plaintiff is entitled to injunctive relief pursuant to 42 U.S.C. §12133 and §12188, also 28 

C.F.R. §36.501 to remedy the discrimination.
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84. Pursuant to 42 U.S.C. §12188, this Court is vested with the authority to grant Plaintiff 

Mahlberg injunctive relief; including an order to:

a) Require Defendant take the necessary steps to make the Website readily 

accessible to and usable by visually impaired users, and during that time period prior to the 

https://www. kikocosmetics.com/en-us website’s being readily accessible, to provide a 

temporary alternative method for individuals with visual impairments to access the 

information available on the Website until such time that the requisite modifications are 

made. Title III American with Disabilities Act Part 36 Regulation. 

b) Require Defendant to provide periodic maintenance of the accessible website 

thru the appropriate auxiliary aids such that individuals with visual impairments will be 

able to always receive effectively communication with the Website for purposes of viewing 

and locating KIKO stores and becoming informed of and signing up for KIKO merchandise 

online, and of viewing electronic documents provided to the public within Defendant’s 

Website. 

c) During the time period prior to the Website’s being designed to permit individuals 

with visual impairments to effectively communicate, requiring Defendant to provide an 

alternative method for individuals with visual impairments to effectively communicate so 

they are not impeded from obtaining the goods and services made available to the public.

Title III ADA Part 36 Regulation.

85. For all of the foregoing, the Plaintiff has no adequate remedy at law.

DEMAND FOR RELIEF

WHEREFORE, Plaintiff RAYMOND T. MAHLBERG hereby demands judgment against

Defendant “KIKO USA Inc.” and requests the following injunctive relief permanently 
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enjoin Defendant from any practice, policy and/or procedure which will deny Plaintiff 

equal access to, and benefit from Defendant’s services and goods, as well as the Court:

a. That the Court issue a Declaratory Judgment that determines that the Defendants' website 

at the commencement of the subject lawsuit is in violation of Title III of the Americans 

with Disabilities Act, 42 U.S.C. § 12181 et seq.; 

b. That the Court enter an Order directing Defendants to continually update and maintain 

their computer version of the defendant’s website and KIKO’s website to ensure that it 

remains fully accessible to and usable by visually impaired individuals; 

c. That the Court issue an Injunctive relief order directing Defendants to alter their website 

to make it accessible to, and useable by, individuals with disabilities to the full extent 

required by Title III of the ADA; 

d. That the Court enter an Order directing Defendants to evaluate and neutralize their 

policies and procedures towards persons with disabilities for such reasonable time so as to 

allow Defendants to undertake and complete corrective procedures.

e. That the Court enter an award of attorney’s fees, costs and litigation expenses pursuant 

to 42 U.S.C. § 12205; and Title III of the ADA Section 36.505.

 Respectfully submitted,

Dated this 24th day of January, 2020.

s/Acacia Barros

Attorney for Plaintiff

ACACIA BARROS, P.A.

Acacia Barros, Esq.

FBN: 106277

11120 N. Kendall Dr., Suite 201

Miami, Florida 33176

Tel: 305-639-8381

ab@barroslawfirm.com
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CERTIFICATE OF SERVICE

I hereby certify that on this 24th day of January, 2020 that the foregoing document

has been filed using CM/ECF system and will be served via email

when Defendant/Defendant’s counsel enters an appearance.