05/04/201 0 07:2 9 FA X 202493514 2 FA A * DM S 21001/01 3 

# O U.S . Deportnnen t o fTransportatio n Federa l Aviatio n Admlnistratto n Southwes t Regio n Arkansas , Louisiana . Ne wMexico , Oklahom a Texa s Offic e o fRegiona l Counse l 260 1 Meacha m Blvd. , Rm . 66 3 For t Worth . T

X 76137-000 7 (817)222-509 9 (ai7 ) 222-5945/509 2 FA X CERTIFIE D MAI L - RETUR N RECEIP TREQUESTE D Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 Attn : Hearin g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Building , Roo m 2W201 4 I n th e Matte ro fMari a Tavera s Docke t No. : C P - T o B e Assigne d FA ACas e No . 2008SW21019 8 

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p Dea rSi ro rMadam : Enclose d ar e th e origina l an d on e cop yo fth e complain t i n th e above-reference d proceeding . Th e Complainan t request s tha t th e hearin g i n thi s matte rb e hel d i n th e Ariington , Texa s area , an d expect s tha t th e hearin g wil l las t tw o day . Pleas e serv e m e wit h al l document s i n thi s matter . Federa l Aviatio n Administratio n Southwes t Region , ASW-7E3 , YA B Offic e o fth e Regiona l Counse l 260 1 Meacha m Blvd. , Roo m 66 3 Fort Worth . T X 76137-000 7 Sincerely , LYNETT E WOR D Regiona l Counse l Southwes t Regio n By : 

# M^r ) Yoland a Ayal a Berna l Agenc yAttorne y Safet yEnforcemen t Branc h (817)222-507 0 FA X (817 ) 222-5945/509 2 Email : yolanda.a-bernai@faa.go v Enclosure s 

## EARm:: ; OGGKE T05/04/201 0 07:3 0 FAX 202493514 2 FA A• > QM S i002/01 3



### U.S . DEPARTMEN TO F TRANSPORTATIO N FEDERA L AVIATIO N ADMINISTRATIO N I n th e Matte rof :

Mari a Tavera s FA ACas e No . 2008SW21-19 8 FA ADocke t C P No. ; T o B e Assigne d Judg e No t Assigned COMPLAIN T Th e Federa l Aviatio n Adnninistratlo n (FAA) , bycounsel , hereb yfile s it s Complaint , pursuan t t o Rul e 20 8 o fth e Rule s o fPractic e (1 4 C.F,R . 13.208) , an d state s a s follows : O n Decembe r8 , 2009 , Ms . Mari a Tavera s was advise d throug h a Notic e o f Propose d Civi l Penaltytha t th e FA Apropose d t o asses s a civi l penalt yi n th e amoun t o f$12,000.00
. Respondent s reques t fo rhearin g i s date d Marc h 31 , 201 0 sen t b y he rattorney , Alexe i Schacht . II . 1 . O n Decembe r11 , 2007 , Mari a Tavera s wa s a passenge raboar d America n Airlines , fligh t 42 3 operatin g fro m Miam i Intemationa l Airport (MIA) , t o La s America s Airport , Sant o Doming o (SDQ) . 2 . Durin g a departur e dela ya fligh t attendan t i n firs t clas s receive d multipl e request s fo rwater , coffee , an d food . 3 . Mari a Tavera s als o ha d aske d fo rwater , an d lef t he rsea t t o follo wth e fligh t attendan t t o firs t class . 4 . Mari a Tavera s was extremel yagitate d wit h th e fligh t attendan t an d I n a ver ycondescendin g tone , informe d he rtha t sh e was a n attorne yan d speaks fou rlanguage s plu s bein g a frequen t flyer . 5 . Mari a Tavera s als o announce d t o th e fligh t attendan t tha t sh e know s importan t peopl e i n governmen t an d at America n Airlines . 6 . Mari a Tavera s insulte d th e fligh t attendant s an d threatene d thei rjob s whe n sh e verball yattacke d them byyellin g tha t America n Airlines ha s financia l problems , poo rqualit yemployees , an d tha t Fligh t Attendan t Sasso n wer e stupid .05/04/201 0 07:3 0 FA X 202493514 2 FA A^ DMS 12003/01 3



### 7 . Th e hea d fligh t attendan t immediatel ygav e Mari a Tavera s a cu p o fwate r s o sh e coul d tak e a pill , an d aske d he rt o drin k th e wate ri n th e galle y sinc e th e cabi n cre wha d bee n Informe d tha t th e fligh t woul d b e takin g of f soon . 8 . Durin g deplanin g th e fligh t attendan t at th e doo rwa s thankin g passenger s fo rflyin g America n Airline s an d apologizin g fo rth e delay . 9 . Mari a Tavera s approache d th e fligh t attendan t an d directe d anothe r verba l attac k

at her , thi s tim e yellin g at he rabou t America n Airline s financia l problems , poo rqualityemployees , an d he rstupidity . 10 . Mari a Tavera s the n blocke d th e Isl e fo rth e othe rdeplanin g passengers . 11 . Th e fligh t attendan t aske d Mari a Tavera s t o cal m dow n an d suddenl y Mari a Tavera s lunge d at th e fligh t attendant , hittin g an d scratchin g he r wit h he r(Mari a Taveras" ) fingernail s t o th e he r(fligh t attendant's ) fac e an d lef t eye . 12 . Mari a Tavera s the n proceede d t o pus h th e fligh t attendan t backwards , twistin g an d hype rextendin g he rnec k an d knockin g he rt o th e floo ro f th e aircraft . 13 . Tw o femal e passengers helpe d th e fligh t attendan t t o he rfeet . 14 . America n Airiine s Passenge rServic e Lea d Agen t alon g v^rit h th e compan yComplain t Resolutio n Office rwa s summone d t o mee t th e respondin g loca l polic e o n th e Jetwa ywher e Mari a Tavera s wa s questioned . 15 . Mari a Tavera s wa s detaine d unti l th e followin g da ywhe n a lega l hearin g coul d tak e plac e regardin g thi s incident . 16 . Mari a Tavera s physicall yattacke d a fligh t attendan t onboar d th e fligh t describe d i n paragrap h 1 durin g th e deplanin g proces s whe n Mari a Tavera s pushe d th e fligh t attendan t backwards , twistin g an d hype r extendin g he rneck , an d knockin g he rt o th e floo rofth e aircraft .05/04/201 0 07:3 0 FA X 202493514 2 FA A* DM S 0004/01 3



### 111. Byreaso n o fth e foregoing , M s Mari a Tavera s violate d Sectio n 121.58 0 o fth e Federa l Aviatio n Regulation s i n tha t sh e assaulted , threatened , intimidate d o r interfere d wit h a cre wmembe ri n th e performanc e o fth e cre wmember' s dutie s aboar d a n aircraft bein g operate d unde rPar t 12 1 o fth e Federa l Aviatio n Regulations . Additionally , byreaso n o fth e foregoing , Ms . Mari a Tavera s als o violate d §4631 8 o f Titl e 4 9 o fth e Unite d State s Cod e whic h state s tha t a n individua l wh o physicall y assault s o rthreaten s t o physicall yassaul t a membe ro fth e fligh t cre wo rcabi n cre w o fa civi l aircraft o ran yothe rindividua l o n th e aircraft , o rtake s an yactio n tha t pose s a n immediat e threa t t o th e safet yo fth e aircraft o rothe rindividual s o n th e aircraft i s liabl e t o th e Unite d State s Governmen t fo ra civi l penalt yo fno t mor e tha n $25,000,00
. IV . 1 . Unde r4 9 U.S.C . §46301 , Responden t Mari a Tavera s i s subject t o a civi l penalt yfo reac h o fth e violation s alleged . Th e maximu m penalt ype rviolatio n i s $11,000.00
. 2 . Unde r4 9 U.S.C . §46318 , Responden t Mari a Tavera s i s subject t o a civi l penalty . Th e maximu m penalt yi n violatio n i s $25,000.00
. 3- Unde rth e fact s an d circumstance s o fthi s case , a civi l penalt yo f $12,000.0 0 i s appropriate . Complainan t respectfull yrequest s tha t th e administrativ e la wjudg e ente ra n orde rtha t Responden t Mari a Tavera s b e assesse d a civi l penalt yi n th e amoun t o f $12,000.00
. Submitte d thi s 7*

^ da yo fApri l 7 , 2010 . LYNETT E WOR D Regiona l Counse l Southwes t Regio n By : Yoland a Ayal a Bernal , Attorne y Safet yEnforcemen t Branc h (817)222-507 0 FA X (817 ) 222-509 2 e-mail : Yolanda.A.Bernal0.faa.QO v05/04/201 0 07:3 0 FAX 202493514 2 FA A+ DMS @|005/01 3



### CERTIFICAT E O F SERVIC E I hereb ycertifytha t th e foregoin g Complain t ha s bee n maile d thi s dat e by Regula rMal l & Certifie d Mail , Retur n Receip t Requested , to : Responden t Mari a Tavera s in-care-o fhe rattorney , Alexe u Schacht , an d Certifie d Mail , Retur n Receip t Requested , to : th e Hearin g Docke t Clerk . Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 Attn : Hearin g Docke t Clerk . AGC-43 0 - Wilbu rWright Building , Roo m 2W201 4

Ms . Mari a Tavera s c/ o Alexe i Schacht , Esq . 35 0 Fift h Avenue , Suit e 402 2 NewYori< , N Y1011 8

G.GayWhittington-HopMf^ s Managemen t & Progra m Analys t Federa l Aviatio n Administratio n Southwes t Regio n Date : Apri l 7 , 201 005/04/201 0 07:3 0 FA X 202493514 2 04/01/201 0 07:2 4 21'261&554 3 FA A * DM S NALVE N & SCHACH

T 0006/01 3 PAG E 02/0 8

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Marc h 31 , 201 0 VI AFEDE X Hearin g Docke t Attn ; Hearin g Docke t Clerk . AGC-43 0 Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S,W . WHbu rWrigh t Building . Suit e 2W100 0 Washington . D.C . 2059 1

Re : cas e Numbe r2008SW21019 6 Mari a Tavera s Dea rSi ro rMadam : Thi s la wfir m represent s Mari a Tavera s i n th e above-reference d case . FoJiowin g a telephon e conversatio n toda ywit h Attorne yYoland a Ayal a Berna l o f th e FAA' s Safet y Enforcemen t Branc h I writ e t o reques t tha t th e hearin g w e see k i n thi s matte rb e docketed . I n Januar yI aske d fo rsuc h a hearin g bu t wa s tol d toda ytt<at th e form I sen t (enclosed ) wa s t o th e wron g address .

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NALV/E N & SCHACH

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S o followin g Ms . Bernaf s advic e I a m sendin g th e lette rt o yo u alon g wit h thi s letter , whic h shoul d togethe rb e treate d a s a forma l reques t fo ra hearing . I als o enclos e you rFina l Notic e o fPropose d Civi l Penalty , date d Marc h 11 , 2010 . Than k yo u fo ryou rattentio n t o thi s request . Pleas e direc t al l correspondenc e I n th e matte rt o me . Ver ytrul yyours ,

cc : VI AFAX : 817-222-S9A 5 Yoland a Ayal a Berna l Attorne y Safet yEnforcemen t Branc h Offic e o fregiona l Counse l 260 1 Meacha m Blvd . For t Worth , T X 76193-000 7 Alexe i Schach t

VI AU.S . MAI L Mari a Tavera s05/04/201 0 07:3 0 FA X 202493514 2 PA A
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L tli e FAA . pEOpose d t o asaea s a . civi l penalt yi Ach e anoun t o f $12,000.00 . T o i3a,ce . « e hacve raeoive d n o respons e fro myou . o r you r actocnery- , regardiii a considecrakio n i n resolvin g thi s natter B yrcnoo a o f tb a fonagoin g facC B an d circumataaeeB , yo u violate d tbt t followia g Fwdoca l jWiatie n Regulatioa s (FKBS) :

O n Ceeenibe r 11 , 2007 , yo u laer e « p^seaiige Taboax d Aaerica n Idrllnafi . fligh t 42 3 opeFatiDf l tra m Miam i Xntexsationa l Airpor t (UIA. ) / C O La £ America s Aixport , Sant o Doming o (SDQI . Durin g a dcparfcurf l dela ya fligh t atcsidaa c i n firs t elaa s receive d pmiltipl n traquast s fo r water / coffee , aa d food . Yo u als o ba d aske d fo r water , an d lef t you r Bea t t o follo wtli e eilgh c attendati t t o firn t elase . To u wer e axCreOBl yagitate d dtit hth e Eli^ t atCendaii c aa d i n a ver ycgaidcacoadiA g roae, . infozwe d Ite r tba t yo u ar e a n attorne y an d ,<ipea

k fou r laaguoge a plu s bein g a frequen t flyer . Yo u als o announce d t o tb e fligh t attendan t tba C yo u kno w importan t peopl e i n guveinmct t an d a t America n Aiz-ljjiee . YO Uinsulte d th e fligh t artandant e an a threatene d thei r idb e whe n yo u verball yattacKe d the n b yyellin g tha t America n jiirline s ha s financia l probXma , poo r qualit yeaqEtloyees . an d tha t Fligh t Attendan t Sasso n va s stupid . Th e hea d fligh t attendan t innedLatel ygav e yo u a cu p o f iiate r s o yo u coul d taJc e a pill , an d aske d yo u t o driA k th e watii r i n Ch e galle ysinc e th e cabi n cre » ba d be« n informe d tha t th e flig^h t woul d b e talcing of f soon .05/04/201 0 07:3 0 FA X 202493514 2 04/0i/2B] a 87:2 4 212616554 3 FA A + DMS NALVE Na SCHACHT 21009/01 3 PAGE R5/0 B

10 , Durln ? deplanin g -th e fligh t attendan t a c th e doe r wa s thankin g pABBcsger e fo r flyin g America n Airline s an d apologizin g fo r th e delay . Yc u approAdae d th e f li^ t attendan t an d directe d anothe r verba l attac k at her , thi s tim e yellin g a t he r abou t 2»erlca n Airline r £jjaancia. l problano . poo r qualit yemployees , an d he r otupidity . Yo u the n blocke d th e lal e fo r th e othe r deplanin g passengers . 11 . a<lti e -fligh t attendan t aske d yo u t o cal mdoi< n an d suddenl yyo u lunge d at her , hittin g he r an d sccaitchln g he r wit hyou r C Lngezxiail s t o he r facse an d lef t eye . 12 . Yo u Chenproceede dt o .pus hthe . fligh t atiteajSaTi t

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15 , America n Airltne e Pasaeuge r Servic e I>(M» : As«o t alon g wit hth e cQi^anyCanplain t BeeDlutio: n Office r we ] « ounnnne d t o nea t th e respondin g loca l polic e o n th e Jetwa ywher e yo u wer e <imedtlaQed > Yo u wer e decalno d unti l th e followin g coul d tak e plac e z-eg-ardia g thi s lacide o

d f yvhe a a le^ I beaxin g 16 , yo u Interfere d wit ha flii|h t attendan t ^l e sh e wa s conductin g He r norma l fligh t duties . n . Yo u physicall yattacke d a fligh t describe d i n paragrap h1 durin g th e lauohe d he r backwards , twiotln g an d an d koocJEin

g be r t o th e flee r o f th e atten d [in

t onboar d th e fligh t deplanin g proces s whe n yo u hype r extendin g he r nei=k , aircraft . B yreaso n o f th e foregoing , yo u violate d Section , 121.58 0 O f Ch e Federa l Aviacio b fiegulations i a tha t yo u aeaaulted , tbre a :ened . inCimidaCe d o r interfere d wit h a crei # membe r i n th e perforaanc e t f th e cre wfflatAMar's dutie s dboar d a n air«:ra f t baia g operate d unde r Pa^- t 12 1 of
- kh e Fadcjra l Aviatio n Risgulaclonfi . Additionally , "O

y reaso n o f th e foregoing , yo u alo b violate d 84^31 8 o f Titl e 4 9 o f th e Onite d State a Cod e lAlc hstate s tia t a n individua l wh o physicall yaBsault s o r threaten s t o physicall ya s fligh t cre wo r rabi. B cre wo f a civi l aircraf t o r th e aircraft , o r take s anyactio n tha t poac o a n ilmediat e threa t t o th e safet yo f th e aircraf t o r othe r individual s on . tlj e aircraf t i a liabl e t o th e Onite d StaEe s Oovemmant : fo r a civi l penalt y $2S,000.00 . mul t a meaiber o f th e an yothe r individua l o n b f no t mor e tha n Unde r 4 9 OiS.C . 54S30 1 yo u ar e liabl e fo r a civil j 511,000.0 0 fo r eac h o f th e P<odera l Aviatio n reoiiio n o f th e foregoin g fact s an d clrcumatance s civi l penalt y1 » Ch e ajnoua t o f S12,D00.00
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Ttnles s yo u mai l o r pcsreonall ydeliver , i n writing , you r requeci t fo r a hearin g i n thl a flatter o n or.befor e 15-dayj s ajCte r yo u receiv e thi s Pina l iioelce , w e vil l laauAa n Orde r Assessin g Civi l penalt yan d yo u wil l hav e n o furthe r righ t t o a hearing . I f yo u d o no t suhmi t e writte n reguea t fo r » hearing , ytv

u must pa yth e propose d civi l penalty . You r reques t toj c a bearin g nufl t b e sen t to : Hearin g Docke t ATTV : Hearin g Docke t Clerk , ACC-43 0 Federa l Aviatioi t Adminiatrati.on 80 O Independenc e Avenu e S.tf . Wilbu r Wrigh t Building , .Suit e 2W1O0 O Wtaabington , D C 2059 1 Shoul d yo u elec c t o request , a Boaring , a cop yo f yrrux - reques t nua z b e «en t t o Ch e underalgne d FAAattorney . You r reques t mus t b e date d an d signed . I n accordanc e wit h eectlo n 13.1 6 o f th e Federa l Aviatio a Regulations , sen t t o yo u wit h th e Notic e o f Propose d Civi l Penalt y(1 4 C.r.ft . 13.1fi ) VmBPT EMOK ) Kegiena l Counse l Southwes t Regio n
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( ) . Yo u wil l b e provide da t leas t 2 week s advanc e notic e o f th e dal e an d tim e o f thi s conference , NOTE : I f yo u choos e t o discus s thi s matte r infonnall y b y telephone , you shoul dprovid e an y document s o r othe r infonnaiio nyo u wis hto hav e considere do nyou r behal f befor e th e dat e o f

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o f Tranisportation , Federa l Aviatio nAdministratio nFacility " an dattac hI t t o th e repl y form . 6 . [ ] Ireques t

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deliver y i s vj aU.S . Mail ; Federa l Aviatio nAdministrarion , 80 0 Independenc e Ave. , SW . Washington , D C 20591 , Attention ; Hearin g Docke t Clerk , AGC-430 , Wilbu r Wrigh t Bldg— Suit e 2W1000 , Signature : Name ; Address : Telephone ; Date : Cas e No. :

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### NALVEN& SCHACH T Attorney s a t

La w 35 0 Fift hAvenu e Suit e 402 2 Ne w York , New York

10.11 8 Tel : (212 ) 616-554 0 Fax : (212 ) 616-554 3 nalvenand_schachttg)vahoo.co m 

## FA X COVE RSHEE T To : Yoland aAyal aBema Lattorne y Safety Enforcemen t

Brand i Fax : (817 ) 222-594 5 Prom ; Nalve n& Schach t Re : Cas e No . 2008SW21019 8 Date : Apri l 1 , 201 0 Pages ; 8 , includin g th e cove r pag e

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