[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS
FOR THE ELEVENTH CIRCUIT

________________________ No. 16

- 11782 Non

- Argument Calendar

________________________ D.C. Docket No. 8:14

- cv - 02741

- EAK

- TBM

LINDSEY SUTHERLAND, Plaintiff

- Appellant,

versus BOEHRINGER

- INGELHEIM PHARMACEUTICALS, INC., Defendant

- Appellee.

________________________ Appeal from the United States District Court for the Middle District of Florida

________________________ (July 7, 2017) Before TJOFLAT, MARCUS , and JORDA N , Circuit Judges.

Case: 16-11782 Date Filed: 07/07/2017 Page: 1 of 152 PER CURIAM: Lindsey Sutherland , proceeding pro se , appeals the district court’s grant of

summa ry judgment in favor of Boehringer

- Ingelheim Pharmaceuticals, Inc. on her employment discrimination claims and state law claims for neglige nt infliction of

emo tion al distress and negligent hiring, supervision, and re t entio n . Boehringer, in response, argues that Ms. Sutherland failed to provide evidence demonstrating a dispute of material fact related to any of her claims. After review of th e record and the parties’ briefs, we affirm.
I Because we write for the parties, we assume familiarity with the underlying record and recite only what is necessary to resolve this appeal. Ms. Sutherland, a 34

- year - old Caucasian fe male with two children , w as hired by Boehringer , a pharmaceutical company, as a sales representative in November of 2007. Over the course of her employment with the company,
Ms. Sutherland was supervised by several district managers and she was continuously unhappy with the trea tment and supervision that she received. In August of 2010, Ms. Sutherland was promoted to a level two sales representative by her then

- supervisor, John Steadman. Around that same time, however, Ms. Sutherland alleges that she was discriminated against , harassed, and denied opportunities for advancement based on her gender and familial

Case: 16-11782 Date Filed: 07/07/2017 Page: 2 of 153 responsibilities. Ms. Sutherland says that under Mr. Steadman’s supervision, she was not given an opportunity to participate in a training program that could have led to her eligibility for a higher position, denied materials to learn a second language by two managers , and issued a poor performance re view that affected her salary and commission structure

. In June of 2013, Scott Wyman began supervising Ms. Sutherland . A t some point after Mr. Wyman took over, Ms. Sutherland informed the company that she had been diagnosed with mitochondrial disorder (a neuromuscular disease that impairs her ability to work) , which she claims was caused by her work environment, her supervisors’ inappropriate c omments , and Boehringer ’s failure to prevent pervasive harassment against her during her employment . From October of 2013 to April of 2014, Ms. Sutherland took a short

- term disability leave of absence , and she received full pay and benefits during that time. Ms. Sutherland returned to work for only a couple of days after her six

- month leave of absence ended , and she has been on long

- term disability ever since. 1 In September of 2014, Ms. Sutherland su ed Boehringer in Florida state
court , alleging employment discrimination based on her gender under the Florida Civil Rights Act , see Fla. Stat. § 760.10, and hostile work environment (Count I ),

1 Since Ms. Sutherland’s temporary leave ended, she has received over $3000 in Social Security disability benefits per month and additional disability benefits from her insurance company. In addition, he r entire family stayed enrolled in Boehringer’s health benefit plan until her formal termination in August of 2016.

Case: 16-11782 Date Filed: 07/07/2017 Page: 3 of 154 disability discrimination under the FCRA ( Count II ), retaliati on in violati on of the FCRA and Fla. Stat. § 448.102 (Count III), negligent infliction of emotional distress (Count IV), and negligent hir ing, retention, and supervision (Counts V and VI). Boehringer removed the case to federal court and moved for summary j udgment on all of her claims. Recognizing that Ms. Sutherland had not supported her claims by submitting deposition transcripts, requests for admissions, interrogatory answers, affidavits in opposition to the company’s motion for summary judgment, or an y evidence that met the admissibility requirements under Federal Rule of Civil Procedure 56(c) , the district court entered summary judgment in favor of Boehringer in March of 2016. 2
Ms. Sutherland now appeals.
II We review a district court’s grant of summary judgment de novo , viewing the evidence in the light most favorable to the nonmoving party. See Schwarz v. City of Treasure Island , 544 F.3 d 1201, 1211 (11th Cir. 2008). S ummary judgment is appropriate when , a fter adequate time for discovery, the record shows that there is no genuine issue of material fact and the moving party is entitled to

2 We note that Ms. Sutherland was represented by counsel in the district court. Although Ms. Sutherland did not file a separate statement of disputed facts and failed to aut henticate documents that she relied on, the district court reviewed the entire record before granting Boehringer’s motion for summary judgment, including Ms. Sutherland’s complete deposition transcript. See D.E. 38 at 4 n.2. The district court also fully considered each of Ms. Sutherland’ s claims, including a hostile work environment claim that wa s listed in the gender discrimination count rather than in a separate count in her complaint. See id. at 2 n.1.

Case: 16-11782 Date Filed: 07/07/2017 Page: 4 of 155 judgment as a matter of law. See Fed. R. Civ. P. 56(a); Celotex Corp. v. Catrett , 477 U.S. 317, 322 (1986). A party ass erting that a fact is gen uinely disputed must support her assertion by “citing to particular parts of materials in the record, including depositions, documents, electronically stored information, affidavits or declarations, stipulations . . . , admissions, interrogatory answers, or other materials.” Fed. R. Civ. P. 56(c). The substantive law identifies the facts that are material to a claim, and only disputes over facts that might affect the outcome of the suit will preclude the entry of summary judgment. See Anderson v. Liberty Lobby, Inc. , 477 U.S. 242, 248 (1986). Thus, no genuine issue of fact exists

“ unless the non

- moving party establishes, through the record presented to the court, that it is able to prove evidence sufficient for a jury to return a verdict in its favor. ” Cohen v. United Am. Bank of Cent. Fla. , 83 F.3d 1347, 1349 (11th Cir. 1996) (citation omitted)

. Although we generally construe a pro se litigant’s filings and briefs liberally , “ issues not briefed on appeal by a pro se litigant are deemed abandoned .” Timson v. Sampson , 518 F.3d 870, 874 (11th Cir. 2008)

. II I Title VII makes it unlawful for an employer to discriminate against any individual with respect to employment based on the individual’s race, color, religion, sex, or national origin. See 42 U.S.C. § 2000e

- 2(a)(1). The F lorida C ivil
R ights A ct similarly prohibits discrimination on the basis of ra ce, color, religion ,

Case: 16-11782 Date Filed: 07/07/2017 Page: 5 of 156 sex, and national origin, but it als o covers age, handicap, and marital status. See Fla. Stat. § 7 60.10. Because the FCRA was patterned after Title VII, “ decisions construing Title VII are applicable when considering claims un der the [FCRA].” Harper v. Blockbuster Entm’t Corp. , 139 F.3d 1385, 1387 (11th Cir. 1998)

. A prima face case under Title VII generally requires an individual “ to show that: (1) she is a member of a protected class; (2) she was subjected to an adverse employment action; (3) her employer treated similarly situated employees not of the protected class more fav orably; and (4) she was qualified for the job. ” Evans v. Books

- A

- Million , 762 F.3d 1288, 1297 (11th Cir. 2014) . Once an individual creates an inference of discrimination by making out a prima facie case, we use the burden

- shifting framework laid out in M cDonnell Douglas Corp. v. Green , 411 U.S. 792, 802

– 03 (1973). T he burden therefore shifts to the employer to articulate a legitimate, non

- discriminatory reason for the challenged employment action. See id. at 802 . If the employer meets this burden, the inference of discriminatio n drops out of the case , and the plaintiff bears the burden of demonstrating that the employer’s proffered reasons for its decision were pretextual. See Vessels v. Atlanta Indep. Sch. Sys. , 408 F.3d 763, 767

– 68 (11th Cir. 2005). Ms. Sutherland first argues that the district court erred in granting summary judgment because she put forward sufficient evidence to establish a prima facie case of employment discrimination based on her gender, a hostile work

Case: 16-11782 Date Filed: 07/07/2017 Page: 6 of 157 environment, and her disabi lity . Alternatively, she contends that the district court erred in granting the company’s summary judgment motion on h er other state law claims. We will briefly discuss each clai m , but b ecause we find no genuine dispute as to any materia l fact and conclude that Boehringer is entitled to judgment as a matter of law, we affirm the district court’s grant of summary judgment.
A Ms. Sutherland first argues that she establish ed a prima facie case of gender discrimination (Count I). Although Ms. Sut herland is a member of the class of people protected under T itle VII and the FCRA , s he has not established that she suffered an adverse employment action

— a prerequisite for any Title VII anti

- discrimination claim. See Davis v. Town of Lake Park, Fla. , 245 F.3d 1232,
1238 (11th Cir. 2001) . An adverse employment action is “a significant change in employment status, such as hiring, firing, failing to promote, reassignment with significantly different responsibilities, or a decision causing a significant chan ge in benefits.” Id. a t 1239 (emphasis in original). Ms. Sutherland claims that she suffered three potential adverse employment actions. First, she says that she was denied entry into a training program that could have led to her eligibility for a prom otion. Construing the re cord in the light most favorable to Ms. Sutherland, we accept that she would not have been eligible for another promotion without completing the certified training program. The record,

Case: 16-11782 Date Filed: 07/07/2017 Page: 7 of 158 however, does not demonstrate that Ms. Sutherland actually a pplied for the training program. Instead, she testified in her deposition that after receiving a prom otion to level two sales representative , Mr. Steadman included the training program in her
2011 employee development plan subject to certain conditions like “rais[ing] [her] sales, increase[ing] her sales ability and persuasiveness and learn[ing] [her products.” See D.E. 31

- 1 at 69. Given that Ms. Sutherland did not cite evidence demonstrating that she was actually denied entry into t he training program or that she completed the goals Mr. Steadman gave her, we agree with the district court that her alleged lack of training was not a sufficient adverse employment action. 3 Second, Ms. Sutherland says that she asked both Mr. Steadman and
Mr. Wyman to grant her access to the library in order to learn a second language. Ms. Sutherland does not explain why this amounts to an adverse employment action other than saying that some of her customers speak Spanish. In addition, the record in dicates that Ms. Sutherland did not submit the required form to obtain access to the library. See D.E. 31

- 1 at 19. Third, Ms. Sutherland claims that a negative performance review affected her pay in 2012 . But, as the district court pointed out, Ms. Sut herland did not cite any record evidence to corroborate her claim that she received a low raise that year

3 Furthermore, Ms . Sutherland has not shown that entry into the training progra m was offered to individuals outside of her protected class. Instead, she claims that a woman with lower sales than her (and that did not have children at the time) was treated mor e favorably and that a man with lower sales than her was given a “pass” and received a better yearly evaluation.

Case: 16-11782 Date Filed: 07/07/2017 Page: 8 of 159 and admitted she did not fully underst and her commission structure

. See D.E. 31

- 1 at 4, 37

– 38. Accordingly, the district court did not err in granti ng summary judgment as to Count I

. B In addition to her claim for gender discrimination under the FCRA,
Ms. Sutherland alleged in Count I that Boehringer created a hostile work environment that interfered with her emot ional and physical well

- being. In order to establish a hostile work environment claim , Ms. Sutherland was required to put forth evidence show ing : (1) that s he belongs to a protected group; (2) that she was subjected to unwelcome harassment; (3) that the harassment was based on a
p rotected characteristic ; (4) that the harassment was “ sufficiently severe or pervasive ” to alter the terms and conditions of employment and create a discriminatorily abusive working environm ent; and (5) that her employer wa s

r esponsible under either a theory of vic arious or of direct liability. See Miller v. Kenworth of Dothan, Inc. , 277 F.3d 1269, 1275 (11th Cir. 2002)

. A hostile work environment claim generally turns on whether the harassment is “severe or pervasive,” and this element has an objective and subje ctive component. Mendoza v. Borden, Inc. , 195 F.3d 1238, 1246 (11th Cir. 1999) (en banc) . In order to determine whether the alleged harassment objectively altered the terms or conditions of an individual’s employment , we consider four

Case: 16-11782 Date Filed: 07/07/2017 Page: 9 of 1510 factors : “ (1) the frequency of the conduct; (2) the severity of the conduct; (3) whether the conduct is physically threatening or humiliating, or a mere offensive utterance; and (4) whether the conduct unreasonab ly interferes with the employee’ s job performance. ” I d. Viewing the record in the light most favorable to Ms. Sutherland, we agree with the district court that she was a member of a protected group and that she put forth evidence showing that her supervisors made unwe lcome comments regarding protected char acteristics like her gender and familial responsibilities. For example, Ms. Sutherland testified in her deposition that Mr. Steadman often told her to “pay attention to [her] kids that were home” and to consider “all of the things that [she] could do bein g a stay at home mom.” D.E. 31

- 1 at 19

– 20. With regard to the fourth requirement, however, Ms. Sutherland did not provide evidence demonstrating that the harassing comments were sufficie ntly “severe or pervasive.” Ms. Sutherland says generally that several managers “t[ook] their shots at [her] when they could,” Br. of Appellant at 16, without citing any evidence in the record. As to frequency, Ms. Sutherland testified that the comments occurred on field rides with Mr. Steadman (which took place
appr oximately every six weeks), but the record does not specify how many times Mr. Steadman made inappropriate comments during the field rides. Compare Meritor Sav. Bank, FSB v. Vinson , 477 U.S. 57, 60 (1986) (finding that employee’s

Case: 16-11782 Date Filed: 07/07/2017 Page: 10 of 1511 testimony that manager made regular sexual advances toward her in front of other employees, forced unwelcome sexual encounters between 40 and 50 times, followed her into the restroom, and forcibly raped her on several occasions was sufficiently severe to s upport a hostile work environment claim). The record also does not include allegations or evidence showing that she was physically threatened or publicly humiliated, and Ms. Steadman has not provided evidence showing that she was unable to perform her job responsibilities. We therefore agree with the district cour t that the record does not support Ms. Sutherland’s hostile work environment claim. On appeal, Ms. Sutherland also apparently re - characterizes her retaliat ion claim (Count III) as a retaliat ory hostile work environment claim. Because she did not raise that argument in the district court, we decline to consider it now. See Access Now, Inc. v. Sw. Airlines Co. , 385 F.3d 1324, 1331 (11th Cir. 2004) . In addition, she makes only a few passing r eferences to retaliation and has therefore abandoned that issue here

. See Timson , 518 F.3d at 874. Cf. Access Now , 385 F.3d at 13 30 (explaining that the rules of appellate procedure require an appellant’ s brief to “contain, under appropriate headings and in the order indicated . . . a statement of the issues presented for review ”). 4

4 In her initial brief, Ms. Sutherland makes a couple of isolated remarks that she was retaliated against for reporting her supervisors’ behavior to human resources, but does not cite evidence in the record or lay ou t reasons for denying summary judgment on that claim. Even if she had

Case: 16-11782 Date Filed: 07/07/2017 Page: 11 of 1512 We conclude that summary judgment was properly granted in favor of Boehringer on Count s I and III

. C Ms. Sutherland also argues that the district court erred in gran ting summary judgment on her disability discrimination claim (Count II )

. “[D] isability

- discrimination claims under the FCRA are analyzed using the same framework as [American with Disabilities Act] claims .” Holly v. Clairson Indus. , L

. L

. C

. , 492 F.3d 1247, 1255 (11th Cir. 2007) . The ADA prohibits covered employers from discriminating against a qualified individual on the basis of a disability . 42 U.S.C. § 12112(a). To establish a prima facie case of disability discrimination under the ADA, an employ ee must alleg e that (1) she is disabled; that (2) she is a qualified individual; and that (3) she was subjected to unlawful discriminat ion because of her disability. See Holly , 492 F.3d at 1255

– 56. As the district court pointed out, Ms. Sutherland only offered her own self

- serving testimony a nd a single unauthenticated physician’s report to establish that she i s disabled. Although Ms. Sutherland referenced certain medical records in her depositi on testimony, she did not provide them at the summary judgm ent stage. Because Ms. Sutherland bore the burden of alleging a disability and she did

properly briefed the retaliation issue, it fail s for the same reasons as her gender discrimination claim becau se she did not suffer an adverse employment action in this case

.

Case: 16-11782 Date Filed: 07/07/2017 Page: 12 of 1513 not provide sufficient evidence to infer that she was disabled, the district court did not err in gran ting summary judgment on Count II

. Moreover, Ms. Sutherland testified that she is no longe r able to perform any work. T hat admission, if true, would mean that she is not a qualified individual for an ADA claim. See Holly , 492 F.3d at 1256 (explaining that a qualified individual is “someone with a disability who, ‘ with or without reasonable accommodation, can perform the essential functions of the employment position ’”) (citation omitted). 5
IV Ms. Sutherland’s fina l arguments relate to her state law tort claims for negligent infliction of emotional distress (Coun t IV) and negligent hiring, retention, and supervision (Count s V and VI )

. Florida law generall y requires a plaintiff to show that emotional distress claims flow from physical i njuries sustained in an impact. See Bodine v. Fed. Kemper Life Assur. Co. , 912 F.2d 1373, 1376 (11th Cir. 1990) ; Florida Dep’t of Corr. v. Abril , 969 So. 2d 201, 206 (Fla. 2007)

. Ms. Sutherland assert s that she established a prima facie case of negligent infliction of emotional distress because her supervisors’ conduct over several years created a work environment “so hostile that it degraded [her] neuro

- muscular disease” to the point where any stimuli could

5 We recog nize that the ADA uses the same burden

- shifting framework as Title VII employment discrimination claims, but we decline to conduct the remainder of that analysis because we agree with the district court that Ms. Sutherland did not establish a prima facie c ase of disability here.

Case: 16-11782 Date Filed: 07/07/2017 Page: 13 of 1514 result in hospitalization or a comatose state. See Br. of Appellant at 18.
Ms. Sutherland apparently tries to invoke a narrow exception to the impact rule by arguing that the psychological trauma that she experience d resulted in physical injuries . In order to qualify for this (rare) exception, Ms. Sutherland was required to show that (1) she suffered a physical injury; (2) her injury was caused by a psychological trauma ; (3) she was “ involved in s ome way in the event causing [a] negligent injury to another; ” and (4) she had a close personal relationship to the directly injured person. See Watters v. Walgreen Co. , 967 So. 2d 930 , 932 (Fla. 1st DCA 2007)

. Here, Ms . S utherland only offered her own conclusions about her

ex perience s and resulting injuries , but has made no allegation that she witnessed someone that is close to her suffer a direct injury

. We agree with the district court that her allegations of physical injury based on her supervisors’ comments is too
tenuous to serve as an impact and that she has not met the exception in this case. As for Ms. Sutherland’s claim s of negligent hiring, super vision, and retention , the only argument she advance s is that others had complained about two of her supervisors and that Boehringer decided to retain both managers despite those complaints. Like her filings in the district court, Ms. Sutherland’s appella te brief s do not cite to specific portions of the record that can be used to support genuine issues of fact related t o the elements of her claim s for negligent hiring, supervision, or ret ention. See, e.g. , Malicki v. Doe , 814 So. 2d 347, 362 (Fla.

Case: 16-11782 Date Filed: 07/07/2017 Page: 14 of 1515 2002) (setting out the requirements for a prima facie ca se of negligent hiring including an employer’s d uty to investigate an employee, to consider reasons stemming from an investigation as to why the employee may not be suited for a particular position , and the employer’s subsequent decision to hire the employee regardless of those reasons ). We conclude that the district court properly granted summary judgment on Counts IV, V, and VI.
I V Ms. Sutherland failed to offer evidence to establish a prima facie case fo r each of her employment discrimination claims . Moreover, she has not shown that a disputed fact exists related to the essential elements of her state law tort claims.
We therefore affirm the district court’s grant of summary judgment in favor of Boehringer

. 6
AFFIRMED.

6 We decline to consider Ms. Sutherland’ s new evidence and new argument that the district court judge should be re cused because she did not file a motion to supplement the record or to recuse the district court judge below. See Ross v. Kemp , 785 F.2d 1467, 1474

– 75 (11th Cir. 1986) (highlighting that “[w]e have refused to supplement the record when a party has filed [new] material without requesting leave of this court or has appended material to an appellate brief without filing a motion to supplement”). Cf

. 28 U.S.C. § 144 (set ting out the requirements for recusal including that a party should “ file[] a timely and sufficient affidavit that the judge before whom the matter is pending has a personal bias or prejudice either agains t him or in favor of any adverse party”).

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