IN THE UNITED STATES DISTRICT COURT

FOR THE SOUTHERN DISTRICT OF FLORIDA

YATIR NITZANY, individually and on behalf of all 

others similarly situated,

 Plaintiff,

vs.

UNIVISTA INSURANCE CORPORATION, a 

Florida corporation,

 Defendant.

______________________________________/

CLASS ACTION

Case No. 

 

JURY TRIAL DEMANDED

CLASS ACTION COMPLAINT

1. Plaintiff, Yatir Nitzany (“Plaintiff”), brings this action against Defendant, Univista 

Insurance Corporation (“Defendant”), to secure redress for violations of the Telephone Consumer 

Protection Act (“TCPA”), 47 U.S.C. § 227.

NATURE OF THE ACTION

2. This is a putative class action under the Telephone Consumer Protection Act, 47 U.S.C. 

§ 227 et seq., (“TCPA”), arising from Defendant’s knowing and willfully violations. 

3. To gain an advantage over its competitors and increase its revenue, Defendant engages 

in unsolicited telemarketing, with no regard for consumers’ privacy rights. 

4. This case arises from Defendant’s transmission of prerecorded messages to the cellular 

telephones of Plaintiff and others, promoting Defendant’s services and goods. 

5. Defendant an insurance brokerage. To promote its services, Defendant engages in 

unsolicited marketing, harming thousands of consumers in the process

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6. Through this action, Plaintiff seeks injunctive relief to halt Defendant’s illegal conduct 

which has resulted in the invasion of privacy, harassment, aggravation, and disruption of the daily life 

of thousands of individuals. Plaintiff also seeks statutory damages on behalf of himself and members 

of the class, and any other available legal or equitable remedies. 

JURISDICTION AND VENUE

7. Jurisdiction is proper under 28 U.S.C. § 1331 as Plaintiff alleges violations of a federal 

statute. Jurisdiction is also proper under 28 U.S.C. § 1332(d)(2) because Plaintiff alleges a national class, 

which will result in at least one class member belonging to a different state than that of Defendant. 

Plaintiff seeks up to $1,500.00 (one-thousand-five-hundred dollars) in damages for each call in violation 

of the TCPA, which, when aggregated among a proposed class numbering in the tens of thousands, or 

more, exceeds the $5,000,000.00 (five-million dollars) threshold for federal court jurisdiction under the 

Class Action Fairness Act (“CAFA”). Therefore, both the elements of diversity jurisdiction and CAFA 

jurisdiction are present.

8. Venue is proper in the United States District Court for the Southern District of Florida

pursuant to 28 U.S.C. § 1391(b) and (c) because Defendant is deemed to reside in any judicial district 

in which it is subject to the court’s personal jurisdiction, and because Defendant provides and markets 

its services within this district thereby establishing sufficient contacts to subject it to personal 

jurisdiction. Further, Defendant’s tortious conduct against Plaintiff occurred within the State of Florida 

and, on information and belief, Defendant has sent the same prerecorded messages complained of by 

Plaintiff to other individuals within this judicial district, such that some of Defendant’s acts in making 

such calls have occurred within this district, subjecting Defendant to jurisdiction in the State of Florida. 

PARTIES

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9. Plaintiff is a natural person who, at all times relevant to this action, was a resident of 

Miami-Dade County, Florida.

10. Defendant is a Florida corporation whose principal office is located at 528 NW 77th

Ave, Miami, FL 33136. Defendant directs, markets, and provides its business activities throughout the 

State of Florida.

THE TCPA

11. The TCPA prohibits: (1) any person from calling a cellular telephone number; (2) using 

an automatic telephone dialing system or an artificial or prerecorded voice; (3) without the recipient’s 

prior express consent. 47 U.S.C. § 227(b)(1)(A).

12. The TCPA defines an “automatic telephone dialing system” (“ATDS”) as 

“equipment that has the capacity - (A) to store or produce telephone numbers to be called, using a 

random or sequential number generator; and (B) to dial such numbers.” 47 U.S.C. § 227(a)(1).

13. The TCPA exists to prevent communications like the ones described within this 

Complaint. “Voluminous consumer complaints about abuses of telephone technology—for example, 

computerized calls dispatched to private homes—prompted Congress to pass the TCPA.” Mims v. 

Arrow Fin. Servs., LLC, 132 S. Ct. 740, 744 (2012).

14. In an action under the TCPA, a plaintiff must only show that the defendant “called a 

number assigned to a cellular telephone service using an automatic dialing system or prerecorded 

voice.” Breslow v. Wells Fargo Bank, N.A., 857 F. Supp. 2d 1316, 1319 (S.D. Fla. 2012), aff'd, 755 

F.3d 1265 (11th Cir. 2014). 

15. The Federal Communications Commission (“FCC”) is empowered to issue rules and 

regulations implementing the TCPA. According to the FCC’s findings, calls in violation of the TCPA 

are prohibited because, as Congress found, automated or prerecorded telephone calls are a greater 

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nuisance and invasion of privacy than live solicitation calls, and such calls can be costly and 

inconvenient. The FCC also recognized that wireless customers are charged for incoming calls whether 

they pay in advance or after the minutes are used. Rules and Regulations Implementing the Telephone 

Consumer Protection Act of 1991, CG Docket No. 02-278, Report and Order, 18 FCC Rcd 14014 

(2003).

16. In 2012, the FCC issued an order tightening the restrictions for automated telemarketing 

calls, requiring “prior express written consent” for such calls to wireless numbers. See In the Matter of 

Rules & Regulations Implementing the Tel. Consumer Prot. Act of 1991, 27 F.C.C.R. 1830, 1838 ¶ 20 

(Feb. 15, 2012) (emphasis supplied).

17. To obtain express written consent for telemarketing calls, a defendant must establish 

that it secured the plaintiff’s signature in a form that gives the plaintiff a “‘clear and conspicuous 

disclosure’ of the consequences of providing the requested consent....and having received this 

information, agrees unambiguously to receive such calls at a telephone number the [plaintiff] 

designates.” In re Rules & Regulations Implementing the Tel. Consumer Prot. Act of 1991, 27 F.C.C.R. 

1830, 1837 ¶ 18, 1838 ¶ 20, 1844 ¶ 33, 1857 ¶ 66, 1858 ¶ 71 (F.C.C. Feb. 15, 2012).

18. The TCPA regulations promulgated by the FCC define “telemarketing” as “the 

initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or 

investment in, property, goods, or services.” 47 C.F.R. § 64.1200(f)(12). In determining whether a 

communication constitutes telemarketing, a court must evaluate the ultimate purpose of the 

communication. See Golan v. Veritas Entm't, LLC, 788 F.3d 814, 820 (8th Cir. 2015).

19. “Neither the TCPA nor its implementing regulations ‘require an explicit mention of a 

good, product, or service’ where the implication of an improper purpose is ‘clear from the context.’” 

Id. (citing Chesbro v. Best Buy Stores, L.P., 705 F.3d 913, 918 (9th Cir. 2012)). 

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20. “‘Telemarketing’ occurs when the context of a call indicates that it was initiated and 

transmitted to a person for the purpose of promoting property, goods, or services.” Golan, 788 F.3d at 

820 (citing 47 C.F.R. § 64.1200(a)(2)(iii); 47 C.F.R. § 64.1200(f)(12); In re Rules and Regulations 

Implementing the Telephone Consumer Protection Act of 1991, 18 F.C.C. Rcd at 14098 ¶ 141, 2003 

WL 21517853, at *49).

21. The FCC has explained that calls motivated in part by the intent to sell property, goods, 

or services are considered telemarketing under the TCPA. See In re Rules and Regulations 

Implementing the Telephone Consumer Protection Act of 1991, 18 FCC Rcd. 14014, ¶¶ 139-142 (2003). 

This is true whether call recipients are encouraged to purchase, rent, or invest in property, goods, or 

services during the call or in the future. Id. 

22. In other words, offers “that are part of an overall marketing campaign to sell 

property, goods, or services constitute” telemarketing under the TCPA. See In re Rules and 

RegulationsImplementing the Telephone Consumer Protection Act of 1991, 18 FCC Rcd. 14014, ¶ 136 

(2003).

23. If a call is not deemed telemarketing, a defendant must nevertheless demonstrate that it 

obtained the plaintiff’s prior express consent. See In the Matter of Rules and Regulaions Implementing 

the Tel. Consumer Prot. Act of 1991, 30 FCC Rcd. 7961, 7991-92 (2015) (requiring express consent 

“for non-telemarketing and non-advertising calls”).

24. As recently held by the United States Court of Appeals for the Ninth Circuit: 

“Unsolicited telemarketing phone calls or text messages, by their nature, invade the privacy and disturb 

the solitude of their recipients. A plaintiff alleging a violation under the TCPA ‘need not allege any 

additional harm beyond the one Congress has identified.’” Van Patten v. Vertical Fitness Grp., No. 

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14-55980, 2017 U.S. App. LEXIS 1591, at *12 (9th Cir. May 4, 2016) (quoting Spokeo, Inc. v. 

Robins, 136 S. Ct. 1540, 1549 (2016) (emphasis original)). 

FACTS

25. On or about July 9, 2020, Defendant caused a call with a prerecorded voicemail message 

to be transmitted to Plaintiff’s cellular telephone number ending in 9392 (the “9392 Number”).

26. Because Plaintiff did not answer his telephone after it rang, a voicemail containing 

a prerecorded message was left on Plaintiff’s phone.

27. The following is an English translated transcript of the voicemail that was left in

Spanish in Plaintiff’s voicemail box:

Thank you for calling Univista Insurance, your one-stop resource 

for finding the most cost-effective comprehensive insurance 

coverage tailored to your personal and professional needs. We 

specialize in auto insurance, commercial insurance, marine 

insurance, health and life insurance with benefits for life. Visit our 

website at univistainsurance.com for more information, now we are 

available twenty-four hours, seven days a week....

28. The prerecorded call at issue, which was left as a voicemail, was transmitted to 

Plaintiff’s cellular telephone, and within the time frame relevant to this action.

29. When Plaintiff listened to the voicemails he was easily able to determine that it was 

a prerecorded message. Rahn v. Bank of Am., No. 1:15-CV-4485-ODE-JSA, 2016 U.S. Dist. 

LEXIS 186171, at *10-11 (N.D. Ga. June 23, 2016) (“When one receives a call, it is a clear-cut 

fact, easily discernible to any lay person, whether or not the recipient is speaking to a live human 

being, or is instead being subjected to a prerecorded message.”).

30. Defendant’s prerecorded call constitutes telemarketing because it encourages the 

future purchase or investment in property, goods, and/or services, i.e., requesting that Plaintiff 

contact Defendant regarding information about obtaining Defendant’s insurance coverage.

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31. The prerecorded call Plaintiff received originated from telephone number 305-728-

7808, a telephone number owned and/or operated by or on behalf of Defendant.

32. Plaintiff received the subject call with a prerecorded voice within this judicial 

district and, therefore, Defendant’s violation of the TCPA occurred within this district. Upon 

information and belief, Defendant caused other prerecorded messages to be sent to individuals 

residing within this judicial district.

33. At no point in time did Plaintiff provide Defendant with his express consent to be 

contacted with a prerecorded call.

34. Plaintiff is the subscriber and sole user of the 9392 Number and is financially 

responsible for phone service to the 9392 Number.

35. Plaintiff has been registered with the national do-not-call registry since November 

28, 2012.

36. Defendant’s unsolicited prerecorded call caused Plaintiff actual harm, including 

invasion of his privacy, aggravation, annoyance, intrusion on seclusion, trespass, and conversion. 

See Patriotic Veterans, Inc. v. Zoeller, No. 16- 2059, 2017 WL 25482, at *2 (7th Cir. Jan. 3, 2017) 

(“Every call uses some of the phone owner's time and mental energy, both of which are precious.”).

37. Defendant’s unsolicited voice messages caused Plaintiff actual harm. Specifically, 

Plaintiff estimates that he has wasted five minutes reviewing Defendant’s unwanted message. 

Plaintiff had to stop what he was doing to either retrieve his phone and/or look down at the phone 

to review the message. 

38. Furthermore, Defendant’s voice messages took up memory on Plaintiff’s cellular 

phone. The cumulative effect of unsolicited voice messages like Defendant’s poses a real risk of 

ultimately rendering the phone unusable for voice messaging purposes as a result of the phone’s 

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memory being taken up. See https://www.consumer.ftc.gov/articles/0350-text-message-spam#text 

(finding that text message solicitations, much like the voice messages sent by Defendant present a “triple 

threat” of identity theft, unwanted cell phone charges, and slower cell phone performance).

39. Defendant’s voice messages also can slow cell phone performance by taking up space 

on the recipient phone’s memory. See https://www.consumer.ftc.gov/articles/0350-text-messagespam#text (finding that spam text messages can slow cell phone performance by taking up phone 

memory space).

CLASS ALLEGATIONS

PROPOSED CLASS

40. Plaintiff brings this case as a class action pursuant to Fed. R. Civ. P. 23, on behalf of 

himself and all others similarly situated.

41. Plaintiff brings this case on behalf of a Class defined as follows:

No Consent Class: All persons within the United States who, within the 

four years prior to the filing of this Complaint, were sent a call using an 

artificial or prerecorded voice, from Defendant or anyone on Defendant’s 

behalf, to said person’s cellular telephone number, without emergency 

purpose and without the recipient’s prior express written consent.

Do Not Call Registry Class: All persons in the United States who from four 

years prior to the filing of this action (1) were sent a call by or on behalf of 

Defendant; (2) more than one time within any 12-month period; (3) where 

the person’s telephone number had been listed on the National Do Not Call 

Registry for at least thirty days; (4) for the purpose of selling Defendant’s 

products and services; and (5) for whom Defendant claims (a) it did not 

obtain prior express written consent, or (b) it obtained prior express 

written consent in the same manner as Defendant claims it supposedly 

obtained prior express written consent to call the Plaintiff.

42. Defendant and its employees or agents are excluded from the Class. Plaintiff does not 

know the number of members in the Class, but believes the Class members number in the several 

thousands, if not more.

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 NUMEROSITY

43. Upon information and belief, Defendant has placed automated and/or prerecorded calls 

to cellular telephone numbers belonging to thousands of consumers throughout the United States 

without their prior express consent. The members of the Class, therefore, are believed to be so numerous 

that joinder of all members is impracticable.

44. The exact number and identities of the Class members are unknown at this time and can 

only be ascertained through discovery. Identification of the Class members is a matter capable of 

ministerial determination from Defendant’s callrecords.

COMMON QUESTIONS OF LAW AND FACT

45. There are numerous questions of law and fact common to the Class which predominate 

over any questions affecting only individual members of the Class. Among the questions of law and 

fact common to the Class are:

(1) Whether Defendant made non-emergency prerecorded telemarketing calls to 

Plaintiff’s and Class members’ cellular telephones;

(2) Whether Defendant can meet its burden of showing that it obtained prior express 

written consent to make such calls;

(3) Whether Defendant’s conduct was knowing and willful;

(4) Whether Defendant is liable for damages, and the amount of such damages; and

(5) Whether Defendant should be enjoined from such conduct in the future.

46. The common questions in this case are capable of having common answers. If Plaintiff’s 

claim that Defendant routinely transmits text messages to telephone numbers assigned to cellular 

telephone services is accurate, Plaintiff and the Class members will have identical claims capable of 

being efficiently adjudicated and administered in this case.

TYPICALITY

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47. Plaintiff’s claims are typical of the claims of the Class members, as they are all based 

on the same factual and legal theories.

ADEQUACY

48. Plaintiff is a representative who will fully and adequately assert and protect the interests 

of the Class, and has retained competent counsel. Accordingly, Plaintiff is an adequate representative 

and will fairly and adequately protect the interests of the Class.

49. In addition, Plaintiff has retained counsel with substantial experience in prosecuting 

complex litigation and class actions, including those involving violations of the TCPA. Plaintiff 

and his counsel are committed to vigorously prosecuting this action on behalf of the other 

respective members of the Class and have the financial resources to do so. Neither Plaintiff nor his

counsel have any interests adverse to those of the other members of the Class.

 PROCEEDING VIA CLASS ACTION IS SUPERIOR AND ADVISABLE

50. A class action is superior to all other available methods for the fair and efficient 

adjudication of this lawsuit, because individual litigation of the claims of all members of the Class is 

economically unfeasible and procedurally impracticable. While the aggregate damages sustained by the 

Class are in the millions of dollars, the individual damages incurred by each member of the Class 

resulting from Defendant’s wrongful conduct are too small to warrant the expense of individual 

lawsuits. The likelihood of individual Class members prosecuting their own separate claims is remote, 

and, even if every member of the Class could afford individual litigation, the court system would be 

unduly burdened by individual litigation of suchcases.

51. The prosecution of separate actions by members of the Class would create a risk of 

establishing inconsistent rulings and/or incompatible standards of conduct for Defendant. For example, 

one court might enjoin Defendant from performing the challenged acts, whereas another may not. 

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Additionally, individual actions may be dispositive of the interests of the Class, although certain class 

members are not parties to such actions.

COUNT I

Violations of the TCPA, 47 U.S.C. § 227(b)

(On Behalf of Plaintiff and the Class)

52. Plaintiff re-alleges and incorporates the foregoing allegations as if fully set forth 

herein. 

53. It is a violation of the TCPA to make “any call (other than a call made for 

emergency purposes or made with the prior express consent of the called party) using any 

automatic telephone dialing system or an artificial or prerecorded voice ... to any telephone 

number assigned to a ... cellular telephone service ....” 47 U.S.C. § 227(b)(1)(A)(iii). 

54. Defendant – or third parties directed by Defendant – transmitted calls using an 

artificial or prerecorded voice to the cellular telephone numbers of Plaintiff and members of the 

putative class. 

55. These calls were made without regard to whether Defendant had first obtained 

express permission from the called party to make such calls. In fact, Defendant did not have prior 

express consent to call the cell phones of Plaintiff and the other members of the putative Class 

when its calls were made. 

56. Defendant has, therefore, violated § 227(b)(1)(A)(iii) of the TCPA by using an 

artificial or prerecorded voice to make non-emergency telephone calls to the cell phones of 

Plaintiff and the other members of the putative Class without their prior express consent. 

57. Defendant knew that it did not have prior express consent to make these calls, and 

knew or should have known that it was using an artificial or prerecorded voice. The violations 

were therefore willful or knowing. 

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58. As a result of Defendant’s conduct and pursuant to § 227(b)(3) of the TCPA, 

Plaintiff and the other members of the putative Class were harmed and are each entitled to a 

minimum of $500.00 in damages for each violation. Plaintiff and the class are also entitled to an 

injunction against future calls. Id. 

59. Because Defendant knew or should have known that Plaintiff and the other 

members of the putative Class had not given prior express consent to receive its prerecorded calls 

to their cellular telephones the Court should treble the amount of statutory damages available to 

Plaintiff and the other members of the putative Class pursuant to § 227(b)(3) of the TCPA. 

COUNT II

Knowing and/or Willful Violation of the TCPA, 47 U.S.C. § 227(b)

(On Behalf of Plaintiffs and the Class)

60. Plaintiff re-allege and incorporates paragraphs 1-51 as if fully set forth herein.

61. At all times relevant, Defendant knew or should have known that its conduct as 

alleged herein violated the TCPA.

62. Defendant knew that it did not have prior express consent to transmit artificial or 

prerecorded voice calls, and knew or should have known that its conduct was a violation of the 

TCPA.

63. Because Defendant knew or should have known that Plaintiffs and Class Members 

had not given prior express consent to receive its prerecorded calls, the Court should treble the 

amount of statutory damages available to Plaintiffs and the other members of the putative Class 

pursuant to § 227(b)(3) of the TCPA.

64. As a result of Defendant’s violations, Plaintiffs and the Class Members are entitled 

to an award of $1,500.00 in statutory damages, for each and every violation, pursuant to 47 U.S.C. 

§ 227(b)(3)(B) and 47 U.S.C. § 227(b)(3)(C).

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COUNT III

Violation of the TCPA, 47 U.S.C. § 227

(On Behalf of Plaintiff and the Do Not Call Registry Class)

65. Plaintiff repeats and realleges the paragraphs 1 through 51 of this Complaint and 

incorporates them by reference herein.

66. The TCPA’s implementing regulation, 47 C.F.R. § 64.1200(c), provides that “[n]o 

person or entity shall initiate any telephone solicitation” to “[a] residential telephone subscriber who has 

registered his or her telephone number on the national do-not-call registry of persons who do not wish 

to receive telephone solicitations that is maintained by the federal government.”

67. 47 C.F.R. § 64.1200(e), provides that § 64.1200(c) and (d) “are applicable to any person 

or entity making telephone solicitations or telemarketing calls to wireless telephone numbers.”1

68. 47 C.F.R. § 64.1200(d) further provides that “[n]o person or entity shall initiate any call 

for telemarketing purposes to a residential telephone subscriber unless such person or entity has 

instituted procedures for maintaining a list of persons who request not to receive telemarketing calls 

made by or on behalf of that person or entity.”

69. Any “person who has received more than one telephone call within any 12-month 

period by or on behalf of the same entity in violation of the regulations prescribed under this subsection 

may” may bring a private action based on a violation of said regulations, which were promulgated to 

protect telephone subscribers’ privacy rights to avoid receiving telephone solicitations to which they 

object. 47 U.S.C. § 227(c).

70. Defendant violated 47 C.F.R. § 64.1200(c) by initiating, or causing to be initiated, 

telephone solicitations to telephone subscribers such as Plaintiff and the Do Not Call Registry Class 

1 Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991, CG Docket No. 02-278, 

Report and Order, 18 FCC Rcd 14014 (2003) Available at https://apps.fcc.gov/edocs_public/attachmatch/FCC-03-

153A1.pdf

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members who registered their respective telephone numbers on the National Do Not Call Registry, a 

listing of persons who do not wish to receive telephone solicitations that is maintained by the federal 

government. 

71. Defendant violated 47 U.S.C. § 227(c)(5) because Plaintiff and the Do Not Call Registry 

Class received more than one telephone call in a 12-month period made by or on behalf of Defendant 

in violation of 47 C.F.R. § 64.1200, as described above. As a result of Defendant’s conduct as alleged 

herein, Plaintiff and the Do Not Call Registry Class suffered actual damages and, under section 47 

U.S.C. § 227(c), are entitled, inter alia, to receive up to $500 in damages for such violations of 47 C.F.R. 

§ 64.1200.

72. To the extent Defendant’s misconduct is determined to be willful and knowing, the 

Court should, pursuant to 47 U.S.C. § 227(c)(5), treble the amount of statutory damages recoverable by 

the members of the Do Not Call Registry Class.

WHEREFORE, Plaintiff Yatir Nitzany on behalf of himself and the other members of the 

Class, pray for the following relief: 

a. A declaration that Defendant’s practices described herein violate the Telephone 

Consumer Protection Act, 47 U.S.C. § 227; 

b. An injunction prohibiting Defendant from using an artificial or prerecorded voice to 

contact telephone numbers assigned to cellular telephones without the prior express permission of 

the called party; 

c. An award of actual and statutory damages; and 

d. Such further and other relief the Court deems reasonable and just.

JURY DEMAND

Plaintiff and Class Members hereby demand a trial by jury. 

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Dated: July 29, 2020

Respectfully Submitted,

Shamis & Gentile, P.A.

/s/ Andrew J. Shamis

Andrew J. Shamis, Esq.

Florida Bar No. 101754

ashamis@shamisgentile.com

14 NE 1st Avenue, Suite 705

Miami, FL 33132

Telephone: 305-479-2299

Edelsberg Law, P.A. 

/s/ Scott Edelsberg

Scott Edelsberg, Esq.

Florida Bar No. 0100537

20900 NE 30th Ave., Suite 417

Aventura, FL 33180

Telephone: 305-975-3320

Email: scott@edelsberglaw.com

HIRALDO P.A.

/s/ Manuel S. Hiraldo

Manuel S. Hiraldo

Florida Bar No. 030380

401 E. Las Olas Boulevard Suite 1400

Ft. Lauderdale, Florida 33301

Email: mhiraldo@hiraldolaw.com

Telephone: 954-400-4713

IJH Law

/s/ Ignacio J. Hiraldo 

Ignacio J. Hiraldo, Esq.

Florida Bar No. 0056031

1200 Brickell Ave Suite 1950

Miami, FL 33131

Email: ijhiraldo@ijhlaw.com

Telephone: 786.496.4469

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EISENBAND LAW, P.A.

/s/ Michael Eisenband 

Michael Eisenband, Esq.

Florida Bar No. 94235

515 E. Las Olas Boulevard, Suite 120

Ft. Lauderdale, Florida 33301

MEisenband@Eisenbandlaw.com

Telephone: 954.533.4092 

Counsel for Plaintiff and the Class

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