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> Glossary
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> 2.5G:  technology designed to expand the bandwidth and data handling capacity of existing mobile telephony systems such as GPRS
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> 3G:Third generation
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> ACA:  Australian Communications Authority
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> ACCC:  Australian Competition and Consumer Commission
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> Access line:  a fixed or wireless local access connection between a customer's premises and a carrier's local switch
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> ACIF:  Australian Communications Industry Forum
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> ACT: Australian Capital Territory
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> ADR:  American Depositary Receipts
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> ADSL (Asymmetric Digital Subscriber Line):  a compression technology that allows combinations of services including voice, data and one-way, full motion video to be delivered over existing copper feeder, distribution and subscriber lines
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> ADS:  American Depositary Shares
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> ARPANSA (Australian Radiation Protection and Nuclear Safety Agency):  a Commonwealth Government agency responsible for protecting the health and safety of people and the environment, from the harmful effects of radiation
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> ARPU:  average revenue per user
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> ATM (Asynchronous Transfer Mode):  a high bandwidth, low delay technology for transmitting voice, data and video signals
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> Bandwidth:  the capacity of a communication link
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> Broadband network:  a network to support pay television and online services
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> CDMA (Code Division Multiple Access):  a mobile telephone system based on digital transmission
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> Carriage service provider:  a person that supplies a telecommunications service to the public using Carrier network infrastructure
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> Carrier:  a licensed owner of certain specified transmission infrastructure that is used to supply telecommunications carriage services to the public; any person holding a carrier licence
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> Churn (where expressed as a rate):  the rate at which subscribers to a service disconnect from the service.  Churn is usually expressed as total disconnects for a period divided by the average number of customers for that period
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> Churn (where expressed as an activity):  the transfer of a customer's telecommunications' service from one supplier to another.  In the case of a transfer involving a resale arrangement, no disconnection occurs and a churn relates to a change in the legal entity responsible for a telecommunications service or account
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> Communications Minister:  the Commonwealth Minister for Communications, Information Technology and the Arts
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> Commonwealth:  Commonwealth of Australia
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> CPE:  Customer premises equipment
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> CSG:  Customer service guarantee
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> DDS:  digital data service
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> Declared Services:  a particular telecommunications service, or other service that facilitates the supply of services, that is subject to the regulated access regime.  The ACCC has the responsibility for determining declared services, based on public inquiries or the recommendation of the TAF
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> e-commerce:  e-commerce includes buying and selling electronically over a network
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> EFTPOS:  Electronic Funds Transfer at Point of Sale
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> EME:electromagnetic energy
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> ESD:  ecologically-sustainable development
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> Frame relay:  a packet switching technology for voice, data and video signals which uses packets of varying length, or frames.  Frame relay can be used with any data protocol
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> Government:  the Government of the Commonwealth of Australia
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> GSM (Global System for Mobile Communications):  a mobile telephone system based on digital transmission.
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> GPRS (General Packet Radio Service):  a service that will allow compatible mobile phones and mobile data devices to access internet and other data networks on a packet basis.  The devices can remain connected to the net and send or receive data information and e-mail at any time
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> HFC:  hybrid-fibre coaxial
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> IN:  intelligent network
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> INP:  inbound number portability
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> IP: internet protocol
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> IP-VPN:internet protocol virtual private network
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> ISDN (Integrated Services Digital Network):  a digital service providing switched and dedicated integrated access to voice, data and video
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> ISP (Internet Service Providers):  an internet service provider provides the link between an end user and the internet, usually by means of a dial-up service.  An ISP is also likely to provide help desk, web hosting and e-mail services to the end user.  An ISP may connect to the internet via their own backbone or via services acquired from an internet access provider
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> LAN (local area network): a short distance data communications network used to link computers and other equipment
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> NGCR:   Next Generation Cost Reduction
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> Number portability:  the ability of end users to keep their telephone number when they change their telephone service provider.
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> PABX (Private Automated Branch Exchange):  telephone equipment on a customer's premises seen as terminal equipment on the public network
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> Preselection:  the ability of a customer to choose a service provider.  Preselection is on a "permanent" basis when the customer selects a provider for all calls placed without an override code
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> PSTN (Public Switched Telephone Network):  our national fixed network delivering basic and enhanced telephone service
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> RDN:Routed Data Network
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> Reseller:  non-carrier providers of telecommunications services
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> SAM:  Short Audio Messages
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> SDDSO:  special digital data service obligation
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> SDN:switched data network
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> SIO:  services in operation
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> SME:small and medium enterprises
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> SMS:  short messaging service
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> TCW:  Telstra Country WideTM
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> Telstra:  Telstra Corporation Limited and its controlled entities as a whole
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> Telstra Entity:  Telstra Corporation Limited
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> Telstra®:  a registered trade mark of the Telstra Entity
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> Telstra Act:  the Telstra Corporation Act 1991 (Cwth)
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> TEMS:  Telstra's Environmental Management System
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> TIO:  Telecommunications Industry Ombudsman
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> TPA: Trade Practices Act
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> TSLRIC:  total service long run incremental cost
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> ULL (Unconditioned Local Loop):  One or more twisted copper pairs between the exchange and the network boundary at a customer's premises
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> USGAAP:  generally accepted accounting principles in the US
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> USO (Universal Service Obligation):  obligation imposed on carriers to ensure that standard telecommunications services are reasonably available to all persons in the universal service area
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> WAN:  wide area network
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> WAP:  wireless application protocol
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> WDM:  wave division multiplexing
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> WHO:  World Health Organisation
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> Wireless Local Loops:  low power, multi-directional radio systems to supply access to customers
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> xDSL:  term used to describe various forms of digital subscriber line technologies that can provide very high speed service using existing copper lines

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